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Manual for the UltiMail

1. GRAVIT 9 816800 O 8OO MODE LOCK SEL ON OOOO e Go to the SET UP menu using the e key e Select SYSTEM SETTINGS gt INTEGRATED SCALES e Setting the desired initial state for the scales Empty the weighing platform or place pre load extra weighing tray in position e Press the key next to TARE CALCULATION A message indicating that the scales are being zeroed appears in the display for some seconds As soon as the message disappears the scales are zeroed 116 ultimail Operator Manual 13 14 2 Setting gravity To determine the weight the scales measure the gravity between the earth and the object on the weighing platform This force depends on the latitude and the distance from the geocentre To have the exact weight displayed you must therefore specify the location of your franking system Go to the SET UP menu using the e O gt SET uP key M e Select SYSTEM SETTINGS gt SYSTEM SETTINGS INTEGRATED SCALES INTEGRATED SCALES ADJUSTING THE INTERNAL SCALES Press the key next to GRAVITY O 0 GRAM O DIFFERENTIAL WEIGH O lor O WEIGHING MODE O tare catcutarion MODE GRAVITY AUTO ENDORSEM SEL iio a GRAVITY In the GRAVITY menu e Select the location of your franking system the region that fits your location Aberdeen London Dundee Plymouth The ultimail saves the setting and goes back to the AD
2. 12 Print image data administration 87 Logo display and printing 87 Change the logo names 88 Enter change save SMS texts 89 Loading print image data from card 93 Delete print image data 94 13 Advanced settings and system information 95 Setting the operating mode 95 Display print and send system information 97 Display and reset item counter 98 Display and reset advert counter 99 Setting low postage warning limit 100 Tone signal 101 Display contrast 102 Time 103 Adjusting the current time 103 Summer winter time 104 Setting time zone 106 Setting standby time 107 Setting Memory 1 as standard after standby 108 Setting print head standby time 110 Setting letter transport run on time 111 Manage rate tables 112 Loading rate table from card 112 Loading rate table from the data centre 113 Delete all rate tables 114 Integrated scales optional 115 Tare 115 Setting gravity 116 Switching automatic endorsement selection on off 117 Setting weighing mode 118 Switching differential weighing mode on off optional 119 Connection to data centre 120 Internal Modem 120 External Modem optional 124 Changing phone numbers 126 Selecting the user interface language 128 High quality print 129 13 18 5 6 ultimail Operator Manual 14 13 19 New PC Protocol 130 13 20 TELESET amp RSI 131 13 21 Generate MASTER card 133 13 22 Enable disable optional functions 134 13 22 1 Memor
3. Moving the ultimail to another location Warning Switch off the ultimail and all connected equipment prior to dismantling and transporting the franking system Make sure that no liquids or foreign objects penetrate the interior of the ultimail If this happens pull out the power plug immediately Have the ultimail franking system checked by Francotyp Postalia service before starting it up again Caution Observe the following notes for preventing damage on the ultimail Fully empty the water tank and water tray before transporting feeders or sealers Never transport the components holding at attachments such as label dispenser weighing platform adjustable letter guide etc Hold the individual components by the bottom part of the housing Always move the franking system in a horizontal position Once you have set the franking system from a cold environment to the new location Wait for two hours at least before starting up the ultimail once again The ultimail adapts to room temperature Any condensation evaporates We recommend using the original packaging if you wish to move the ultimail or send it to the Francotyp Postalia service This chapter describes how to dismantle and install the ultimail including its optional components If some of the measures do not apply to your configu ration just continue with the next step 184 ultimail Operator Manual Dismantling the ultimail franking system Preparations e Remove
4. O clea and acknowledge with ENTER O O D 270 EIGHT 60 GRAM Co 1 Clear feature BACK frank letter HOME _ Manual weight input PRODUCT SELECTION Postage 1 78 O Revonoen peuveny oe O Within UK Rec Del First Class O CLEANMAIL Large Lett O WEIGHT O oro cram O Select with keys on left display side Clear feature BACK frank letter HOME e Press the multi function key next to WEIGHT in the product selection menu The pop up for the weight appears e Type the weight in grams e Confirm with the key The ultimail closes the pop up The weight is set ultimail sets the appropriate postage value for franking using the selected mailing data and the displayed weight To frank press the key to change to the home menu Setting the franking imprint 31 5 1 3 2 Using the integrated scales weighing mail pieces optional Using the ultimail with scales lets you quickly and reliably determine the weight for each mail piece and accordingly set the postage You can perform weighing in the home menu but also in the product selection menu This chapter describes how to use the integrated scales in the METERING AND WEIGHING mode On how to use the optional Differential weighing function METERING AND DIFF WEIGHING mode please refer to chapter 7 5 on page 57 Caution Please read the following notes on how to use the int
5. INCOMING STAMP ONLY TRANSPORT NO PRINTING SECOND CARRIER optional PRE SELECT COUNTER The ultimail prints the franking imprint for dispatch with Royal Mail In the home menu the status line shows MODE METERING default setting after every switching on You will find information on how to set the franking imprint and on franking in chapters 5 and 6 The ultimail prints only the logo advertising imprint See also chapter 13 4 on page 99 The ultimail prints Received on together with the date Read chapter 7 3 on page 55 The franking machine transports letters without printing This mode can be used in connection with a feeder or sealer see chapter 7 4 on page 56 The ultimail franks letters for dispatch by the private carrier DX see chapter 7 1 on page 50 Only available if ordered from Francotyp Postalia The ultimail processes a selectable number of mail pieces in the operating mode set before see chapter 7 2 on page 52 The default mode of systems with integrated scales is called METERING AND WEIGHING The WEIGHING display cannot be hidden Using this message ultimail indicates that you can conveniently determine the weight of your mail pieces in this mode Advanced settings and system information 97 13 2 Display print and send system information Oy SET UP 4 DISPLAY SYSTEM INFORMATION e Go to the SET UP menu using the e key e Select DI
6. OO Or OOOO Special functions 53 ultimail closes the pop up window and sets the new value for the pre select counter You can also set the pre select counter directly in the SET MODE menu Enter the desired number and confirm with the key next to PRE SELECT COUNTER Go back to home menu with key In the home menu the status line will always show the current number of mail pieces still to be franked Once the number set is franked the display jumps back to the preset number defined in the pre select counter Switching pre select counter off e Inthe SET MODE menu type 0 e Confirm with key next to PRE SELECT COUNTER When the machine is switched off the pre select counter is reset to default value 0 54 ultimail Operator Manual Seger ese ACCOUNT 1 MASTER WITHOUT LOGO 0 36 Within UK 60g First Class Letter WITHOUT SMS TEXT PRODUCT SELECTION 15 02 11 MEMORY 1 MODE METERING 14 Machine ready Number of mail pieces still to be franked O0O0O Selecting total pieces in the home menu You can also select total pieces directly in the home menu for single use The pre select counter in the SET UP menu remains unchanged i e after the set number of pieces has been proc essed the status of the pre select coun ter in the SET UP menu will be re set Type the desired number The entered number appears at the bottom right
7. You can use an external postal scale e g a flexiscale for postage calculation in DX mode DX franking imprints will not be cap tured in the registers account statistics or the resettable item counter 7 1 2 Franking DX mail OOO OOOO gt SET UP t MODE SETTING v SECOND CARRIER DX mode 0 36 ACCOUNT 1 MASTER W OUT TYPE OF MAIL WITHOUT SMS TEXT WITHOUT LOGO 15 02 11 ope SECOND CARRIER Machine ready 0 36 ACCOUNT 1 MASTER W OUT TYPE OF MAIL WITHOUT SMS TEXT WITHOUT LOGO 15 02 11 MODE SECOND CARRIER Please assign a value 123 O00 OOO Special functions 51 Switching DX mode on Go to the SET UP menu using the e key e Select MODE SETTING gt SECOND CARRIER The ultimail sets the DX mode The status line shows SECOND CARRIER Franking DX mail e Enter the desired postage in pence The entered value appears at the bottom right of the status line e Confirm with the postage value key This is the multi function key at the top right directly next to the postage value display e Adjust all other settings for the imprint logo SMS text type of mail endorse ment and date as usual e When the ultimail is ready for franking in DX mode e Position the mail piece as usual 52 ultimail Operator Manual Switching DX mode off In home menu press
8. e 0O00 15 02 11 MEMORY 1 MODE METERING Please assign a value 17 oo You can also set the date for the franking imprint directly in the home menu e Type new date The entered value appears at the bottom right of the status line e Confirm with the key next to the date indication 5 3 Logo advertising imprint Setting the franking imprint 35 When franking mail pieces you can also print a logo an advert of your choice on your mail piece ultimail offers you the following configurations of equipping with advertising imprints ultimail can save up to 9 different logos All saved logos are available to all users For logo administration read chapter 12 Logos ona USER card You can order USER cards with a logo of your choice from Francotyp Postalia This logo is only available to the holder of the USER card and cannot be loaded into the franking machine ACCOUNT 1 MASTER WITHOUT LOGO 0 36 Within UK 60g First Class Letter WITHOUT SMS TEXT PRODUCT SELECTION OO0 9O 15 02 11 MEMORY 1 MODE METERING Machine ready SELECTING LOGO 0 WITHOUT LOGO 4 GLOBAL PLAYER 1 ADDRESS 5 PERSONAL IMPRINT 2 COMPANY LOGO 6 ANNIVERSARY Oeo 3 SHOP gt gt MORE Please select a logo Oo OO Select set logo e In the home menu press the key next to the logo The SELECTING LOG
9. e Follow the instructions in the display 10 6 2 Set all accounts to zero e Goto the SET UP menu using the e gt SET UP ia v e Select ACCOUNT ADMINISTRATION DELETE ZERO ALL ACCT gt SET ACCOUNT ADMINISTRATION ACCOUNTS TO ZERO v e Follow the instructions in the display DELETE ZERO ALL ACCT v SET ACCOUNTS TO ZERO 82 ultimail Operator Manual 10 7 Delete accounts 10 7 1 Delete one account Oy SET UP v ACCOUNT ADMINISTRATION v ACCT EDIT v FURTHER FUNCTIONS v DELETE ACCT 10 7 2 Delete all accounts O5 SET UP 4 ACCOUNT ADMINISTRATION v DELETE ZERO ALL ACCT DELETE ACCOUNTS Go to the SET UP menu using the e key Select ACCOUNT ADMINISTRATION ACCT EDIT gt FURTHER FUNCTIONS The FURTHER FUNCTIONS menu appears You can see the account number in the head line To delete another account Select the desired account with the SELECT ANOTHER ACCOUNT function Press the key next to DELETE ACCT Follow the instructions in the display Go to the SET UP menu using the e key Select ACCOUNT ADMINISTRATION DELETE ZERO ALL ACCT gt DELETE ACCOUNTS Follow the instructions in the display Use this function to delete all accounts set in the ultimail except the Master account account 1 Memory administration 83 11 Memory administration To fast
10. 144 insert 141 material safety data sheet 197 remove 140 Ink pad insert 148 replace 148 Input field 16 Installation 8 Installation when changing location 188 Interface 25 pin 212 9 pin 212 Internal scales See Scales Item counter display 98 reset 98 K Key functions 2 Keyboard 2 212 L Label 195 199 insert 49 print 49 Label dispenser 77 272 Language display 128 Letter guide face 210 211 212 Letter guide adjustable 270 271 adjust on the feeder 40 adjust on the sealer 38 attach 174 206 ultimail Operator Manual Letter stack place 173 position 46 prepare 46 selecting material 172 Letter transport run on time 111 Letters frank 43 large 39 41 not seal 47 only seal not frank 56 positioning feeder 47 positioning hand feed tray 43 positioning sealer 44 seal 47 Limit current 68 for low postage warning 700 monthly 68 Loading postage 63 print image data 93 rate table 712 LOCK weighing mode 118 Logo 16 22 See also Advertising imprint change names 88 choose from list 35 delete 94 display 87 load 93 print 87 96 set 35 set standard logo for account 67 Low postage warning 700 mailcredit 12 63 120 122 195 Mailing data 76 delete selection 29 edit 29 select 26 29 MASTER card 15 42 195 generate 133 Material Safety Data Sheet ink 197 MEMO1 after standby 108 Memory 83 delete 86 display information 83 enter edit a name 85 increase number of
11. Removing letter jams on page 170 Logo from USER card is not automatically set when the card is inserted The standard logo for the account set in the account administration menu takes priority over the logo from USER card Set the logo from USER card for the relevant account as default logo see chapter 10 2 1 page 69 164 ultimail Operator Manual Problem Possible cause and remedy No weight is determined for the mail piece on the weighing platform Scales are overloaded or the weight of the mail piece is too low Use the scales only for mail pieces within the weight range limits see page 201 Scales fail to detect zero point Tare the scales see page 115 Scales operate in the Differential weighing mode The weight is determined upon emptying the weighing platform see chapter 7 5 page 57 ultimail fails to detect the integrated scales scales are defective Call Francotyp Postalia service Set the weight by hand see chapter 5 1 3 1 page 30 Postage value is missing in the display No mailing data selected or the setting is incomplete or incorrect Fully select mailing data see chapter 5 1 2 page 26 No valid weight display reads 0 g ultimail without scales Select the weight in the product selection menu ultimail with scales Place a mail piece on the weighing platform The ultimail is in Metering and Differential weighing mode
12. SAVE COMPLETE MEMORY DELETE MEMORY SAVE MEMORY WITHOUT WEIGHT O0O0OQO RENAME MEMORY Please select a function Memory selected for deleting OE HORO e Go to the SET UP menu using the e key e Select EDIT MEMORY e Press the key next to the memory you wish to delete The EDIT MEMORY menu appears e Press the key next to DELETE MEMORY The selected memory is immediately deleted without query You cannot delete MEMORY 1 because ultimail accesses the product stored in this slot as the default setting Print image data administration 87 12 Print image data administration The ultimail offers a large number of efficient functions to manage individual print image components This includes plain text input for logos graphical preview logo and SMS text freely editable printing and the possibility to print lists You can easily load print image data from chip card The following chapters present the functions in detail 12 1 Logo display and printing You can see the logos saved in the ultimail in the display and print these Go to the SET UP menu using the e O gt SET uP key 4 e Select EDIT PRINT IMAGE SMS EDIT PRINT IMAGE SMS TEXT TEXT gt LOGO DISPLAY PRINT 4 You will see an overview of the saved LOGO DISPLAY PRINT logos e Press the key next to the desired logo The display will show a simplified graphic version of the logo T
13. Using an external postage scale Connecting an external postage scale Using ultimail with an external postage scale Account administration 10 1 10 2 10 2 1 10 2 2 10 2 3 10 2 4 10 3 10 4 10 5 10 6 10 6 1 10 6 2 10 7 10 7 1 10 7 2 Memory administration 11 1 11 2 11 3 11 4 Set up a new account Change settings for existing accounts Change standard setting for the logo and the SMS text Release block TELESET access Changing budgets and assigning credits Change name Generate block USER card s for an account Switch on off access card required Display and print account information Set account counter to zero Set one account to zero Set all accounts to zero Delete accounts Delete one account Delete all accounts Displaying and printing memory assignment Saving settings Renaming memories Delete memories 50 50 50 51 52 55 56 57 60 60 61 62 63 66 66 69 69 72 73 75 76 78 79 81 81 81 82 82 82 83 83 84 85 86 12 1 12 2 12 3 12 4 12 5 13 1 13 2 13 3 13 4 13 5 13 6 13 7 13 8 13 8 1 13 8 2 13 8 3 13 9 13 10 13 11 13 12 13 13 13 13 1 13 13 2 13 13 3 13 14 13 14 1 13 14 2 13 14 3 13 14 4 13 14 5 13 15 13 15 1 13 15 2 13 16 13 17 Contents
14. clean replace moistening sponge feeder sealer ultimail clean replace moistening brush feeder sealer ultimail change battery 14 1 Cleaning the ultimail franking system Warning Make sure that no liquids or foreign objects penetrate the interior of the ultimail If this happens pull out the power plug immediately Have the ultimail franking system checked by Francotyp Postalia service before starting it up again e Switch off the ultimail franking system e Pull the power cable of franking ma chine and of feeder if any out of the aj power socket e Clean dirt from the housing with a slightly damp cloth Power switch back of the machine Maintenance and care 14 2 Changing the ink cartridges The ultimail will remind you that the cartridges should be exchanged If the ink car tridges are empty the ultimail automatically starts the software guided exchange pro cedure The ultimail is no longer ready for operation First replace the two cartridges before you can start printing again If you wish to replace the ink cartridges before the exchange procedure is started automatically you can do this from the SET UP menu Read the paragraph Starting the exchange procedure on page 144 We recommend keeping two ink cartridges in case the installed cartridges run out We advice to clean the contacts in the cartridge holder at each cartridge replacement Use the FP cleaning kit clean amp renew fo
15. see chapter 7 5 page 57 No access card inserted no account is set Insert USER card or MASTER card Postage value is flashing You have to observe country specific particularities Get information about current regulations from the Royal Mail Print quality general Use the High quality print function see chapter 13 18 page 129 Print quality gaps in the imprint Clean the print system see chapter 14 4 Troubleshooting 165 Problem Possible cause and remedy Print quality print image distorted Adjust ink cartridges see chapter 14 3 Product of Royal Mail is missing from the product selection menu For such products you can enter the postage value manually see chapter 5 1 4 page 32 SMS text does not fit on the mail piece Franking imprint with logo and SMS text exceeds the length of the envelope post card you are using Use sufficiently sized envelopes post cards The imprint does not fit on a label The imprint must not exceed 126 5 mm when franking labels Frank without SMS text without logo ultimail does not print letter transport does not start Sensor does not recognise letter Position the letter again or start letter transport with Start Stop key The ultimail does not display the home menu Press the home key to go to the home menu and try again ultimail does not print SMS texts as expect
16. see page 157 180 ultimail Operator Manual 15 6 Display and print diagnostics list The diagnostics list of the ultimail lists the last 150 faults date time of day error code error description Oy SET UP M DISPLAY SYSTEM INFORMATION v DISPLAY DIAGNOSTICS LIST e Go to the SET UP menu using the e key e Select DISPLAY SYSTEM INFORMATION gt DISPLAY DIAGNOSTICS LIST You can scroll through the diagnostics list using the arrow keys Print diagnostics list e Print the information on labels using key ultimail with label dispenser only Or Have some empty envelopes or cards ready The ultimail will print system infor mation in several parts e Start the printing process with oe e Feed an empty envelope or a card The ultimail needs some time for print image creation Letter transport is not started before that The ultimail prints the first list e Position further envelopes if required You can follow the print process progress in the display a Withdrawal and disposal of the ultimail franking system Withdrawal and disposal of the ultimail franking system When withdrawing the ultimail franking system all relevant postal services must be signed off properly For withdrawal and disposal of your franking system please contact the Francotyp Postalia service 181 182 ultimail Operator Manual Appendix Moving the ultimail to another location 183
17. switch on 47 Sealer 77 210 connect 212 connect with franking machine 188 separate from franking machine 187 sealit sealing liquid 151 Second carrier See DX Send data 97 with Teleset 131 Service 127 213 SET UP menu 2 194 Short code memory See Memory Signal tone 101 SMMC 127 196 SMS text 10 16 22 change 37 delete 94 enter 37 91 enter change 89 save 89 select 37 set standard SMS text for account 67 Soft key 2 Special services 27 deselect 27 select 27 Sponge 210 211 change 154 clean 154 Stack height 46 markings 211 Stack processing 46 stack height limits 46 Stamp of receipt 11 55 Standby display illumination memory 1 after standby on off 108 set standby time 107 Standby time print head 110 Status line 16 Stock specifications 199 Summer time automatic changeover 104 setting beginning end 105 Switch seal non seal 210 211 Switching OFF 14 Switching ON 73 Symbols 7 System clock 103 System information display print send 97 System settings 2 95 T Tare scales 115 TDC 127 196 Technical Data 197 Telediagnostics 11 TELESET 2 10 63 196 block access 72 error 166 load postage 63 permissible amounts 63 release access 72 via GSM modem 63 120 via internal modem 63 120 via internet mailcredit 63 120 TELESET amp RSI 737 Test print 196 Text delete 90 enter 89 Text messages 70 Time 103 correct 103 summer time 104 Tone signal setting 707 Total pieces 62 Trial run 19
18. 196 Troubleshooting 762 See also Error Type of mail endorsement 22 automatic setting 117 delete 94 Type of mail list 79 U ultimail 60 70 ultimail 90 70 Update rate table 773 USER card 15 42 196 blocking 76 77 create 76 generate 76 Appendix Index 209 V Ventilation slots 211 212 W Water tank 270 271 filling 157 Water tray 270 217 Weighing mail pieces 37 Weighing mode 178 differential weighing 57 lock 178 normal 118 Weighing platform 272 attach 189 remove 185 Weight 76 17 manual setting 30 weigh mail pieces 37 Withdrawal franking system 787 Z Zero all accounts 81 one account 81 Zero test print 19 196 210 Sealer ultimail To open Cover flap with the water tank underneath Ss N press here Safety sign S m x Roller transport ZL Release key Letter guide gt face Letter receiving Seal non seal tray L switch Letter guide adjustable Bar with recessed grip setting the lateral letter guide Cover flap with the water tank underneath Water tray with sponge Connecting cable optional Feeder ultimail automatic feeder with sealer 211 To open Water tank cover press here Safety sign Roller transport Letter guide face SN Markings for e ae maximum stack height Release key Extension bracket Seal non seal switch Bar with recessed grip setting the lateral letter guide Belt conveyor Letter guid
19. ADMINISTRATION gt ACCT EDIT gt ASSIGN REMOVE USERCARD The ASSIGN REMOVE USERCARD menu appears In the head line you can see the account number e Use the SELECT ANOTHER ACCOUNT function to select the account for which you want to assign a USER card Assign USER card to an account In the ASSIGN REMOVE USERCARD menu e Press the key next to ASSIGN USERCARD Now simply follow the instructions in the display e Remove MASTER card O 8OO9O ASSIGN REMOVE THE USER CARD ACCOUNT 12345 SELECT ANOTHER ACCOUNT ASSIGN USER CARD CANCEL ASSIGNMENT O OOQ Please select a function Account administration 77 e Insert a USER card The ultimail programs the USER card for the displayed account and signals when the procedure is successfully completed e Remove USER card The USER card is valid for the assigned account e To generate further USER cards or for any other settings in the account administration insert the MASTER card again You can rewrite USER cards which are no longer needed or invalid by another account assignment Block USER card s In the ASSIGN REMOVE USERCARD menu e Press the key next to CANCEL ASSIGNMENT The assignment account USER card s is cancelled without further prompt e Confirm the final message The link has been deleted with All USER card s assigned to this account are invalid now 78
20. COUNTER How to reset the advert counter to zero e Press the key next to DEL ADVERT COUNTER e Confirm with YES The advert counter is reset to zero If you do not wish to set the advert counter to zero abort with NO The displayed total pieces are maintained 100 ultimail Operator Manual 13 5 Setting low postage warning limit The ultimail signals when the remaining postage falls below a certain limit You can set the limit for low postage warning ultimail warns you if the descending register R1 falls below the set limit the remaining budget current limit of the account falls below the set limit O8OO SET UP v SYSTEM SETTINGS MORE SYSTEM SETTINGS lt lt DEL ADVERT COUNTER PREVIOUS 0 O TONE SIGNAL ov LOW POSTAGE WARNING NUMBER OF ACCT O 100 50 DELETE ITEM COUNTER gt gt 538 l MORE O Select the settings you wish to change Please assign a value 150 e Go to the SET UP menu using the e key e Select SYSTEM SETTINGS MORE How to change the limit for low postage warning e Type the desired limit The value appears at the right hand side of the status line e Assign the value with the key next to LOW POSTAGE WARNING The limit for low postage warning is set and maintained until the next change is made You can reset the default setting for low postage warning 100 with the C CE key 13 6 Tone signal Ad
21. Check filling level in water tank e Fill the water tank if required Read chapter 14 6 on page 151 Please note Permanently reliable sealing results can be assured only when you use sealit sealing liquide Only use envelopes that are suited for sealing by machinery For details to envelope specifications read page 200 Non seal If you do not want to seal letters or if they are already sealed e Place the switch to the front into non seal position 42 ultimail Operator Manual 6 2 Change account You can only change the account if you work with MASTER card or if all accounts are released for franking in account mode ACCESS CARD REQUIRED OFF If you work with USER card the account for the USER card is set automatically and cannot be changed For account set up and account data evaluation use account administration in SET UP menu see page 66 O00 ooo ACCOUNT 1 MASTER WITHOUT LOGO 0 36 Within UK 60g First Class Letter WITHOUT SMS TEXT PRODUCT SELECTION 15 02 11 MEMORY 1 MODE METERING Machine ready SELECT ACCOUNT 1 164 22 25891 124 56 MASTER 131 PCS DEVELOPME 346 PCS 10006 257 51 28964 41 461 HEAD OFFI 393 PCS PRODUCTIO 51 PCS 10456 290 80 30526 2 52 RECEPTION 298 PCS STORAGE 7 PCS 10789 975 03 gt gt SERVICE 985 PCS MORE Please select an account OO OD OGU OO How to
22. EDIT SMS TEXT Number of SMS text New text EDITING NAME SMS TEX5 p YOUR TEXT MESSAGE _ A CURSOR RIGHT CURSOR LEFT QUIT CONTINUE O0000 3o00 Enter characters sing the numeric keypad Press C E to delete characters Cursor Abort text input stored text remains unchanged Save new text e Goto the SET UP menu using the e key e Select EDIT PRINT IMAGE SMS TEXT gt EDIT SMS TEXT The numbers of the SMS texts and the saved texts are displayed in an overview e Select the SMS text you want to enter or change The display will show the menu where you can enter and change SMS texts Enter and save texts ultimail is capable of printing a 5 line SMS text with up to 20 characters per line A cursor _ marks the position for input e Press the numeric key for the desired character as many times in rapid suc cession as necessary to display the desired character After a short time the cursor jumps one place to the right Now you can enter the next character e Enter all further characters for the desired text in the same manner e Save the text with CONTINUE The ultimail updates the data and shows a prompt e Confirm the prompt with CONTINUE 89 90 ultimail Operator Manual Key assignment for text input Characters Punctuation and special characters 1 271 amp Blanks Line breaks are entered w
23. Feeding single mail pieces Letter guide e Place the letter on the letter receiving face tray at the sealer so that r the envelope flap is face down the side to be printed is face up address window is visible the upper edge is flush to the letter guide face Push the envelope in until the letter sensor recognises the envelope and starts letter transport The sealer feeds the letter moistens the flap if seal function is switched on and transfers the letter to the franking ma chine The franked letter is placed in the catch tray Franking Feeding similar mail pieces Especially when franking large quantities of similar mail pieces you can save time by optimised letter feed e Arrange letters so that address areas are face up e Loosen letter stack with the upper edge on a level base and shake smooth e Scale up the letter stack so that the top letter is the first protruding when posi tioned Hold the fanned out letter stack with your left hand and place it on the letter receiving tray as shown in the figure e Push with your right hand the top letter in the direction of the arrow Make sure that the upper edge is flush to the letter guide face Once the letter is fed you can follow with the next letter from the stack Press down moistened envelope flaps To ensure that envelopes are well sealed we recommend pressing down the enve lope flaps firmly a
24. MASTER card or USER card e Switching off the franking system Switch the power switch on the back of the franking machine to the position O e Switch off all connected external equip ment PC external postage scale Power switch back of the machine Removing connecting cables e Pull the franking machine power cable out of the power socket e Pull the feeder power cable out of the power socket e Pull the phone cable out of the phone socket On the feeder e Unplug the power cable Appendix Moving the ultimail to another location 185 On the franking machine e Unplug the power cable e Removing the phone cable from the franking machine Press the spring on the plug and pull the plug out of the phone socket e Removing the connecting cable to the feeder or sealer Unscrew and carefully pull off the plug e Removing connecting cables to other external devices Unscrew and care fully pull off the plug Taking off the weighing platform e Release the weighing platform of the integrated scales by turning counter clockwise for a quarter turn e Lift off the weighing platform 186 ultimail Operator Manual Emptying water tank and water tray e Take water tank and water tray out of the feeder sealer and empty Proceed as shown on pages 154 and 155 Separate catch tray from franking machine e Pull off catch tray toward the right hand side of the franking machine e
25. a sign that the ultimail cannot execute a function for instance if keys are without functions in the current menu or if the previous action is not yet finished Carefully read all information in the display Troubleshooting 163 Problem Possible cause and remedy when setting franking imprint and franking Franking not possible No access card inserted Insert USER card or MASTER card Card is not properly inserted Insert card correctly Chip must face down Card reader does not recognise access card Remove access card and insert again No product of Royal Mail no postage value is set Read chapter 5 1 page 23 Franking is not possible with the postage value set No postage in the franking machine Please load postage See chapter 9 page 63 Too low credit of current account Have assigned new budget from system administrator Franking imprint is incomplete e g ultimail only prints the logo Functions are missing in the home menu The ultimail is not in Metering franking mode Status line shows current mode Press the C CE key for 3 seconds For setting the mode read chapter 13 1 page 95 Label franking Before loading the label dispenser Loosen labels misfeeding jam You have used unsuited labels Only use original labels from Francotyp Postalia Put in a maximum of 40 labels as pre packaged Letter jam Read
26. accounts 10 2 1 Change standard setting for the logo and the SMS text Gy SET UP v ACCOUNT ADMINISTRATION v ACCT EDIT Account number 3 EDIT ra ACCOUNT 1234 O SELECT ANOTHER ASSIGN REMOVE ACCOUNT USER CARD equ HOUT SMS TEXT SET ACCOUNT TO ZERO te GL umour oco O a OTEESET FURTHER FUNCTIONS Plilase select a function Setting standard SMS text Setting standard logo OOO You will find information on the meaning of possible settings for the logo and the SMS text on page 67 e Go to the SET UP menu using the e key e Select ACCOUNT ADMINISTRATION gt ACCT EDIT The EDIT ACCOUNT menu appears You can see the account number in the head line Now you can change the standard logo and SMS text settings for the account displayed Define a standard SMS text e Press the key next to the current SMS text The SPECIFY STANDARD SMS TEXT menu appears e Select the desired SMS text with the associated key From now on this SMS text is the new default setting for this account The ulti mail goes back to the EDIT ACCOUNT menu 69 70 ultimail Operator Manual OOo0O0O O00 SPECIFY STANDARD LOGO ACCOUNT 12345 NO STANDARD LOGO 3 SHOP 0 WITHOUT LOGO 4 GLOBAL PLAYER 1 ADDRESS 5 PERSONAL IMPRINT 2 COMPANY LOGO gt gt MORE Please select a logo SPEC
27. change the account e Press the key next to the account display in the home menu The ultimail opens SELECT ACCOUNT menu The created accounts are listed by account numbers If more than 8 accounts are set up you can scroll through the accounts list using MORE PREVIOUS e Press the key next to the desired account In the example this is account 10789 Service The ultimail goes back to home menu The selected account is set st fa 9 You can also directly set the account in the home menu e Type the account number The entered number appears at the bottom right of the status line e Confirm with the key next to the account display Franking 43 6 3 Positioning and franking a letter You can use the ultimail to frank letters and postcards Format and material of mail pieces must meet the specifications on page 199 We recommend using envelopes made of ink absorbent material with as smooth a surface as possible This gives the best printing results For thicker deliveries you should frank the empty envelope or use labels Also use self adhesive labels to attach on the mail piece when the envelope material is not ideal for inkjet printing How to position letters at the hand feed tray work with sealer or feeder and frank labels read on the following pages gt You can select total pieces prior to franking This ultimail function will help you to have the franked deliveries readily stacked by number
28. cleaning kit clean amp renew for Ink Jet Printsystem available at E146 Francotyp Postalia If the error persists insert new cartridges E100 Ink cartridges are incorrectly locked green catches are not engaged E108 or cartridge flap is open E112 Start the cartridge exchange procedure see page 144 Check whether both cartridges are correctly locked the two green catches are in a horizontal position over the cartridges Close cartridge flap Terminate exchange procedure with QUIT Troubleshooting 177 Error code Possible cause and remedy E115 E129 The letter transport is not inserted correctly in the ultimail Pull the letter transport to the right out of the ultimail and reinsert it see page 170 E116 Separation error Letters are being fed to sealer in too fast a sequence Increase distance between letters during feeding E117 Jam Remove jammed letters see page 170 E124 ultimail has determined new reference values after cartridge exchange normal fluctuations Confirm error message Ink cartridges are incorrectly locked green catches are not engaged Start the cartridge exchange procedure see page 144 Check whether both cartridges are correctly locked the two green catches are in a horizontal position over the cartridges Close cartridge flap Terminate exchange procedure with QUIT E126 There is a letter in the ultimail letter guide Remove the l
29. edges flush Loosen letter stack with the upper edge on a level base and shake smooth Letter upper edges e Fan the letter stack so that the lower letter is the first protruding when C inserted in the feeder Positioning and franking a letter stack ACCOUNT 1 0 i 3 6 If the ultimail is ready for operation you O master O can feed the letter stack for franking Wei k 60g F ass C POMPAN 1080 Lotter Ready for operation means YOUR ultimail shows the home menu O TEXT PRODUCT SELECTION O n the postage value is displayed O 15 02 11 MEMORY 1 O the status line shows MODE METERING MODE METERING Machine ready Machine ready Letter guide face e If necessary adjust the letter guide a The letter stack should have a clearance of about 2 to 3 mm between the letter guide face and the adjustable letter guide e Fan the letters so that the lower letter is protruding e Place the letters with the flap side face down on the belt conveyor Make sure that no mail pieces can penetrate underneath the adjustable letter guide 48 ultimail Operator Manual 6 3 3 2 Positioning single letters Letter transport starts automatically when the sensor recognises the letter stack The feeder separates the letters individually from the stack moistens the flap if seal function is switched on and transfers the letter to the franking machine The fran
30. end of the deleting process Confirm the message with CONTINUE A USER card allows you to delete SMS texts only The menu for selecting the SMS text will open immediately 13 13 1 Advanced settings and system information 95 Advanced settings and system information Setting the operating mode You can operate the ultimail in different operating modes Information about the meaning of the operating modes and special functions can be found on the next page Ou SET UP 4 MODE SETTING SET MODE meter FRANK ems SECOND CARRIER C Paint Loco omy INCOMING save O We Transeo PRE SELECT COUNTER C NO PRINTING BATCH MAILING 0 CURR AVIETERING Please elect a main group Operating modes Special function s e Go to the SET UP menu using the e key e Select MODE SETTING e Press the key next to the desired mode The ultimail sets the selected mode and goes back to home menu In the status line you can see the mode set The set mode is active and is maintained until the ultimail is switched off or until another mode is selected Back to METERING franking mode Shortcut In most cases you can switch to the franking mode directly without having to leave the home menu e In the home menu press the ce key for about 3 seconds 96 ultimail Operator Manual Possible settings and their meaning METER FRANK ITEMS PRINT LOGO ONLY
31. example PARCEL FORCE WORLD WIDE FRANK The ultimail opens a pop up for entering the postage value e Enter the postage value of the mail piece e Confirm with the key The ultimail closes the pop up The postage value is set e To frank press the key to change to the home menu 34 ultimail Operator Manual 5 2 Date The date for the franking imprint is set automatically to the current date by the system clock You can set the date forward The ultimail does not allow dating ahead too much in advance as well as setting the date backward ACCOUNT 1 0 36 MAS Please enter the da wr in format DDMMYY WITH e 60g 170211 m CTION 15 02 11 e 0O00 Wwe ORY 1 Machine ready O0O0O e In the home menu press the key next to the date The pop up for the date appears The date indication of the ultimail consists of 2 digits each for the day DD the month MM and the year YY You can just enter the day DD as well Month and year will be added by the ultimail to form the next possible date e Type the new date e Confirm with the key The ultimail closes the pop up and sets the new date in the home menu Reset to current date e Press the ee key e Confirm with the key next to the date display t ACCOUNT 1 MASTER WITHOUT LOGO 0 36 Within UK 60g First Class Letter WITHOUT SMS TEXT PRODUCT SELECTION
32. feature BACK frank letter HOME PRODUCT SELECTION LETTER Within UK First Class LARGE LETTER PACKET O 8OO WEIGHT 60 GRAM Select with keys on left display side Clear feature BACK frank letter HOME OOO O08 OOO Setting the franking imprint 29 e Press one of the two multi function keys to the right of the postage value product display The ultimail opens the product selection menu displaying the current product settings For the selected product you can select deselect special services see page 27 set a new weight see page 30 delete the current setting step by step and select new settings Editing mailing data e Use the key to delete the current settings step by step as far as necessary In the example the Letter setting is to be changed to Packet e Select new mailing data e To frank press the key to change to the home menu Press eee for approx 3 seconds to entirely delete the current selection Chapter 5 1 2 1 describes how to select the mailing data 30 ultimail Operator Manual 5 1 3 Setting the weight 5 1 3 1 Setting the weight of the mail piece manually You must always set the weight of your mail pieces by hand if you work without scales You can set the weight by hand in the product selection menu only PRODUCT SELECTION Postage 1 24 RECQ2DED DELVED Please enter the weight amount c Del
33. in the ultimail must not contain any blanks Please check the phone numbers prior to using the GSM modem Refer to the chapter 13 16 on page 126 GSM modem eo Connection cable Power connection Antenna terminal Oy SET UP 4 SYSTEM SETTINGS 4 MODEM Connecting the GSM modem to the ultimail Install the GSM modem Please read the product information that came with the GSM modem Plug the connection cable in the 9 pin interface marked by the sign and tighten screws The interface is located on the back of the machine Plug the AC adapter of the GSM modem into a grounded single phase power socket Make sure your office power supply conforms to power requirements shown on the AC adapter s label plate Setting up the connection via GSM Modem Go to the SET UP menu using the e key Select SYSTEM SETTINGS gt MODEM O0O0OQO OO O79 SET MODEM TYPE MODEM TYPE EXTERNAL QUIT CONTINUE Please enter the parameter To continue press SAVE ADJUST MODEM CONFIGURATION Please enter PIN 10000XXXX CLEAR PIN QUIT SAVE Please enter the parameter To continue press SAVE oood oood Advanced settings and system information 125 Setting the modem type External e Press the key next to MODEM TYPE The setting switches between INTERNAL and EXTERNAL If MODEM TYPE EXTERNAL is dis
34. multi function keys are without function in the product selection menu see the figure Return to home menu e With the key you go back to the home menu When you exit the product selection menu the ultimail saves the current settings How menu sequences are visualised The path through the operating menu to the different functions is represented in this way e Go to the SET UP menu using the e key e Select SYSTEM SETTINGS MORE TONE SIGNAL You will see menu names options or functions which you should select one after the other by pressing the associated multi function keys For fast orientation you will find an over view of the SET UP menu on page 194 4 3 Trial run zero test print YOUR 8 KS MESSAGE R your advert 3 Sy NCTE ACCOUNT 1 0 36 master Within UK 60g CQ compan Loco First Class Letter C WITHOUT SMS TEXT PRODUCT SELECTION O liso MEMORY 1 MODE METERING Machine ready PRODUCT SELECTION C WTHN uK PRODUCT SELECTION Ou Po mo lt lt O pest gt PREVIOUS py O sun RODUCT SELECTION MORE L select suRFA CC PREVIOUS Clear o gt JERSEY GUERNSEY MORE Select NON EU EUROP COUNT Clear OR HORO O gt gt MORE Select with keys on left display side Clear feature BACK frank letter H ultimail operating basics 19 You can ch
35. of the status line e Press the key Position the mail pieces as usual You will see the number of mail pieces still to be franked in the status line Special functions 55 7 3 Using the ultimail as incoming mail stamp For registering your incoming mail up to a thickness of 6 35 mm you can use the ultimail as incoming mail stamping machine For this function use the INCOMING STAMP mode The ultimail will print Received on together with the date displayed All users can use this function even without access card SY setup v MODE SETTING t COMING STAMP CeO 15 02 11 MODE INCOMING STAMP Machine ready OOOO Setting incoming mail stamp function e Go to the SET UP menu using the e key e Select MODE SETTING INCOMING STAMP The ultimail sets the incoming mail stamp and goes back to home menu In the home menu the status line shows INCOMING STAMP Change date If necessary you can change the date in the same way as for the franking imprint see page 34 Print Received on e Feed incoming mail in single pieces and manually Place the side to be printed face upwards The ultimail prints the incoming mail stamp and ejects the mail to the right hand side End Incoming stamp mode In home menu press the ace key for about 3 seconds The ultimail goes back to METERING franking mode 56 ult
36. show the new descending e Press CONTINUE to end the TELESET process eRe zene SELECT TELESET v BOOKING REPORT BOOKINGS REPORT DATE OF LAST TELESET 15 02 11 O TIME OF LAST TELESET 10 23 34 AMOUNT LOADED 100 00 O NEW DESCENDING R1 1 150 16 NEW CONTROL TOTAL R3 1 900 00 O connue Loading postage TELESET 65 Display print booking report In the SELECT TELESET menu you can display a booking report for the last load procedure and print it on an envelope or label e Open the SELECT TELESET menu using the key Select BOOKING REPORT FOR LAST LOAD PROCEDURE The ultimail will display information relating to the last load procedure e Press the key e Position an empty envelope a card ultimail prints the booking report Or Press CONTINUE to acknowledge Press LABEL or START to print e With the key print the booking report on a label ultimail with label dispenser only 66 ultimail Operator Manual 10 Account administration You can use the account administration to register and evaluate postage used separately for each account Accounts may be sections departments of an enterprise or single companies of shared offices You can save for each account a standard setting for the logo and the SMS text limit the postage available set a budget and define authorisations connected with the MASTER USER card function
37. the complete memory assignment You can display a comprehensive de scription of the saved product for each memory e Press the key next to the desired memory in the SELECTING THE MEMORY menu for at least 3 seconds To use the memory shown e Confirm with the key To return to the SELECTING THE MEMORY menu e Press to close the menu Printing the memory list e Press the key in the SELECTING THE MEMORY menu e Position an empty envelope card e Position more envelopes if necessary Or e Use the key to print the list on labels ultimail with label dispenser only st 4 9 You can also call up the memory directly in the home menu ACCOUNT 1 MASTER Within UK WITHOUT LOGO First Class Letter 0 36 60g WITHOUT SMS TEXT PRODUCT SELECTION O0OQ0OQO 15 02 11 MEMORY 1 MODE METERING Please assign a value oood e Type the memory number in the home menu e Confirm with the key next to MEMORY 26 ultimail Operator Manual 5 1 2 Setting mailing data 5 1 2 1 Selecting the mailing data for a new product You set the mailing data in a dialogue with the franking machine i e the ultimail requests all the data required for calculating postage one after the other Select the desired mailing data using the multi function keys to the left of the display 0 36 ACCOUNT 1 O MASTER Within UK 60g wiHour L060 First Cl
38. the power plug immediately Have the ultimail franking system checked by Francotyp Postalia service before starting it up again e The Sealer ultimail is intended for use with the ultimail 60 franking machine It is not possible to operate the sealer without the ultimail franking machine e The Feeder ultimail is intended for use with the ultimail 60 ultimail 90 franking machine It is not possible to operate the feeder without the ultimail franking machine Safety tips We recommend to use only approved FP equipment and FP original parts The manufacturer FP has established reliability safety and applicability The manufac turer cannot assess the reliability safety and applicability for products not approved by FP and therefore not vouch for such products Ingestion of the ink can be hazardous to your health Avoid contact with the eyes Keep the ink cartridges away from children Further instructions for use are enclosed with the ink cartridges Only use the batteries provided by Francotyp Postalia Observe the instructions enclosed with the battery for correct use and disposal Only have maintenance and repair work done by qualified personnel authorised by Francotyp Postalia Otherwise your warranty will be voided You will be liable for any damages Observe the specific notes for moving the ultimail franking system on page 183 if you wish to install the ultimail at another location 9 10 ultimail Operator Manu
39. ultimail Operator Manual 10 4 Switch on off access card required Caution Mode ACCESS CARD REQUIRED OFF This setting cancels access restrictions to accounts Every ultimail user can frank on all accounts and call all account data O5 SET UP v ACCOUNT ADMINISTRATION 4 MODE ACCESS CARD REQUIRED Possible settings and their meaning e Go to the SET UP menu using the e key e Select ACCOUNT ADMINISTRATION e Press the key next to MODE ACCESS CARD REQUIRED The setting switches over between ON and OFF The displayed setting is active Franking is possible only with a valid access card MASTER card or USER card OFF No access restrictions for franking Franking is possible without access card on all accounts Account administration 10 5 Display and print account information The ultimail displays the current settings for individual accounts and ascending information in various views For more information on the overview contents read page 80 3 SET UP ACCOUNT ADMINISTRATION ACCOUNT S DISPLAY INFORMATION ACCOUNT 12345 O ACCOUNT ID 12345 O NAME CUSTOMER SERVICE LOGO COMPANY LOGO C SMS TEXT SPECIAL OFFER O BUDGET TYPE MONTH MONTHLY LIMIT 50 00 O CREDIT LEFT 150 00 O ASCENDING i 0 00 DISPLAY ALL seLecT another acct Accounts Please select a function Use LABEL or START to print O SET UP v A
40. with v EDIT NAME EDIT NAME ACCOUNT 12345 SELECT ANOTHER O ACCOUNT O O CUSTOMER SERVICE 1 O cursor LEFT CURSOR RIGHT C our CONTINUE C Please enter the name using the numeric keypad Use C CE to delete the SELECT ANOTHER ACCOUNT function In the EDIT NAME menu e Change the name of the account e Register the new name with CONTINUE The new account name is saved Read pages 89 to 92 on how to enter text 76 ultimail Operator Manual 10 3 Generate block USER card s for an account When you generate a USER card you permanently assign an account to it To allow several users the access to an account you can program one account for several identical USER cards Each user has with his USER card only access to his account including all author isations and budget specifications set to it To protect the ultimail in case of USER card loss for instance from unauthorised franking you can disable the assignment between account and USER card s O5 SET UP v ACCOUNT ADMINISTRATION 4 ACCT EDIT 4 ASSIGN REMOVE USERCARD ASSIGN REMOVE THE USER CARD ACCOUNT 12345 ACCOUNT SELECT ANOTHER ASSIGN USER CARD CANCEL ASSIGNMENT O 0O O Please select a function O0O0O O e Insert the MASTER card e Go to the SET UP menu using the e key e Select ACCOUNT
41. you save as memory 1 is be the default settings 11 3 Renaming memories Memory administration You can name each of the memories The memory selection list shows this name instead of the saved assignment OO GO O OO0O Oy SET UP M EDIT MEMORY EDIT MEMORY selected memory 06 14 69 20000g WI PA O current settings 0 36 60g WI LE LE O SAVE COMPLETE DELETE O MEMORY MEMORY SAVE MEMORY RENAME oO WITHOUT WEIGHT MEMORY Please select a function MEMORY 06 RENAME PARCEL_ l O CURSOR LEFT cursor ricHt Quit save NO x i my g e Go to the SET UP menu using the e key e Select EDIT MEMORY e Press the key next to the memory you wish to rename The EDIT MEMORY menu appears Select RENAME MEMORY The ultimail opens a menu where you can edit the memory name Edit the memory name as desired e Press the key next to SAVE to save the memory name The memory selection list now shows this name instead of the saved data For more details on the text input function refer to pages 89 to 92 The list of memories shows the name of the saved assignment again if you leave the input box for the name empty 85 86 ultimail Operator Manual 11 4 Delete memories Oy SET UP v EDIT MEMORY EDIT MEMORY selected memory 0 36 60g WI 02 0 85 20g RE PO ka current settings E lE
42. you wish to change ITEM COUNTER Do you really want to delete the item counter NO QOJ O YES the item counter Confirm with YES if you want to delete O00O e 0O00 e Go to the SET UP menu using the e key e Select SYSTEM SETTINGS MORE You can see the current value of the item counter under DELETE ITEM COUNTER How to reset the item counter to zero e Press the key next to DELETE ITEM COUNTER e Confirm with YES The item counter is reset to zero If you do not wish to set the item counter to zero abort with NO The displayed total pieces are maintained Advanced settings and system information 99 13 4 Display and reset advert counter The advert counter counts all imprints in PRINTING LOGO mode OOOO OOO Sy SETUP v SYSTEM SETTINGS v MORE SYSTEM SETTINGS lt lt PREVIOUS DEL ADVERT COUNTER 16 TONE SIGNAL ON LOW POSTAGE WARNING 100 NUMBER OF ACCT 50 DELETE ITEM COUNTER 538 gt gt MORE Select the settings you wish to change ADVERT COUNTER Do you really want to delete the advert counter NO YES Confirm with YES if you want to delete the advert counter O00 oood e Goto the SET UP menu using the e key e Select SYSTEM SETTINGS MORE You can see the current value of the advert counter under DEL ADVERT
43. zero reset Total pieces number of franking imprints by the account since the last zero reset Information about all accounts List of all accounts listed by numbers Displays Account number ID Account name Postage used postage costs of individual accounts since the last zero reset Piece number of franking imprints by individual accounts since the last zero reset Type of mail list Evaluation of endorsements across all accounts Display of Postage used for franking imprints with endorsement specified as per types of mail Number of franking imprints with endorsement specified as per types of mail Total postage used and total pieces of all imprints gt With the InfoPrint software tool from Francotyp Postalia you can administrate 9 and evaluate account information comfortably on the PC For further informa tion refer to page 137 Account administration 81 10 6 Set account counter to zero 10 6 1 Set one account to zero e Goto the SET UP menu using the e gt key SET UP He Select ACCOUNT ADMINISTRATION ACCT EDIT ACCOUNT ADMINISTRATION a The EDIT ACCOUNTS menu appears You can see the account number in the ACCT EDIT head line v e In order to reset another account to SET ACCOUNT TO ZERO zero Select the desired account with the SELECT ANOTHER ACCOUNT function e Press the key next to SET ACCOUNT TO ZERO
44. 00 DO OQ 15 02 11 MODE METERING Please assign a value 2 directly set the advertising imprint in the home menu Type the logo number The entered number appears at the bottom right of the status line e Confirm with the key next to the logo 5 4 SMS text Setting the franking imprint 37 When franking you can print a freely editable text message This text appears on the very left side of the franking imprint In case you frank without a logo the SMS text will move to its position O8OO O OOo Caution If you want to print both a logo and an SMS text Use sufficiently sized envelopes Otherwise the text message may be cut off ACCOUNT 1 MASTER WITHOUT LOGO 0 36 Within UK 60g First Class Letter WITHOUT SMS TEXT PRODUCT SELECTION 15 02 11 MEMORY 1 MODE METERING Machine ready SELECTING SMS TEXT 0 WITHOUT SMS TEXT 4 WWW FRANCOTYP CO M 1 WE ARE ON HOLIDAYS 5 YOUR TEXT 2 SPECIAL OFFER 6 3 NEW PHONE NUMBER 12345678 Please select an SMS text 1 OOO OO 8DO my e In the home menu press the key next to the SMS text The SELECTING SMS TEXT menu offers all stored SMS texts e Press the key next to the desired SMS text In the example this is YOUR TEXT MESSAGE The ultimail goes back to the home menu The SMS text is set You can also directly set the SMS text in th
45. 0844 264 1440 FP FP Mailing HCS ultimall Franking System Operator Manual 2 The control panel display and keyboard Multi function keys Display Multi function keys soft keys illuminated soft keys a Q Q Q Q Arrow keys _L Franking labels OOOO 1 2 3 Ca Ct 2 ABC DEF Home Label SET UP menu 4 5 6 e Change system GHI JKL MNO M 1 Seip settings Loading postage 7 8 9 aa Teleset TELESET PQRS TUV WXYZ To Om o olok DE EE say Display ii i EE Zi Negister postage register Info key Back to the home menu Display hel ne Start Stop key Start letter transport Go back to the higher Numeric keys franking window menu level Enter digits re are Confirm the input Acknowledge error messages C CE key Delete input Call default setting Inthe home menu press C CE for 3 seconds Home menu is reset to standard kf O N a Contents About this Operator Manual 7 Safety tips 8 A short description of the ultimail 10 Switching the ultimail ON OFF 13 ultimail operating basics 15 4 1 Access control by MASTER USER card 15 4 2 The operating menu 16 4 3 Trial run zero test print 19 Setting the franking imprint 22 5 1 Postage value Royal Mail product 23 5 1 1 Setting th
46. 21 Generate MASTER card Advanced settings and system information 133 MASTER card holders can generate another MASTER card with this function Oy SET UP v SYSTEM SETTINGS CREATE NEW MASTERCARD e Insert your MASTER card e Goto the SET UP menu using the e key e Select SYSTEM SETTINGS gt MORE gt MORE gt CREATE NEW MASTERCARD Follow the instructions in the display The ultimail checks the plugged card and programs the new MASTER card for your franking system 134 ultimail Operator Manual 13 22 Enable disable optional functions 13 22 1 Memory administration extension u timail without integrated scales only The basic ultimail version features 4 memory slots You can increase the number of memories to 20 For this purpose you need an authorisation code which you can order from Francotyp Postalia SET UP v SYSTEM SETTINGS ENABLE MEMORIES ENABLE MEMORIES The number of memories shall be modified Please enter the authorization code 00XXXXXX CROs ere QUIT CONTINUE Please enter the authorization code Acknowledge with CONTINUE ooo e Go to the SET UP menu using the e key e Select SYSTEM SETTINGS gt MORE gt MORE MORE gt MORE ENABLE MEMORIES e Type the authorisation code e Confirm the input with CONTINUE Now there are 20 memories availabl
47. 295 O 3 and 29 seconds 4 gt e Register the displayed run on time with oO REDUCE INCREASE SAVE jan st The letter transport run on time is set and Press SAVE to acknowledge the maintained until the next change even if you switch the ultimail off adjustment Selected run on time 112 ultimail Operator Manual 13 13 Manage rate tables You must update the rate table if postage regulations or rates have changed The ultimail supports loading of new rate tables from chip card as well as rate table update via a connection to the data centre similar to the TELESET process Switch over to the new rate table is controlled by the system clock of ultimail The ultimail can store up to 2 rate tables If you load another rate table the ultimail will overwrite the rate table which is currently not used 13 13 1 Loading rate table from card A new rate table card is available on order from Francotyp Postalia 6 SET UP v EDIT POSTAGE TABLE DATA RELOADING OF POSTAGE TABLES current postace Taste 09 03 00 Gar O Royal Mail VAT 31 01 2011 Rate Table O Valid from 31 01 11 00 00 00 O DELETE ALL Cen aS Loan FROM cHIP caro O laur UPDATE RATE TABLE C Please select vt f Keep the card with new rate table ready e Go to the SET UP menu using the e key Select EDIT POSTAGE TABLE DATA The ultimail displays information about the rate table to be used
48. CCOUNT ADMINISTRATION v DISP TYPE OF MAIL STATS ALL ACCT Information about the account e Go to the SET UP menu using the e key e Select ACCOUNT ADMINISTRATION ACCOUNT S DISPLAY The ultimail displays a menu with information to the related account Use the arrow keys to scroll To display information about another account e Select the desired account with the SELECT ANOTHER ACCT function Information about all accounts To display information about all accounts e In the INFORMATION ACCOUNT menu select DISPLAY ALL ACCOUNTS The ultimail displays a list with informa tion about all accounts Type of mail list e Go to the SET UP menu using the e key e Select ACCOUNT ADMINISTRATION gt DISP TYPE OF MAIL STATS ALL ACCT The ultimail displays the evaluation of the imprints of type of mail endorsements 80 ultimail Operator Manual Print information e Press the key e Position an empty envelope or a card e If necessary position further envelopes cards Or e Use the key to print the account information on labels u timai with label dispenser only Overview of account information Information about the account Displays data for one account Current settings standard logo standard SMS text budget type and limits TELESET access Remaining postage Postage used postage costs used by the account since the last
49. G THE INTERNAL SCALES O 0 GRAM O DIFFERENTIAL WEIGH i O WEIGHING MODE C J tare CALCULATION CK O CQ ean AUTO ENDORSEM SEL C 9 816800 ON Possible settings and their meaning Goto the SET UP menu using the e key e Select SYSTEM SETTINGS gt INTEGRATED SCALES e Press the key next to DIFFERENTIAL WEIGH The setting switches between OFF and ON The displayed setting is activated and maintained until the next change even if you switch the ultimail off ON OFF The ultimail determines the weight of a mail piece after removing it from the weighing platform see chapter 7 5 on page 57 The ultimail determines the weight of a mail piece upon placing it on the weighing platform see chapter 5 1 3 2 on page 31 120 ultimail Operator Manual 13 15 Connection to data centre There are the following options of communication between the ultimail and the data centre e g to load postage Teleset Connection using the internal analogue standard modem of the ultimail and the telephone line To set up modem parameters please read chapter 13 15 1 Connection via the optional GSM modem You can order the external GSM modem from Francotyp Postalia Please refer to chapter 13 15 2 on how to set up the ultimail for operation with the GSM modem Web access via a PC and the Francotyp Postalia mailcredit software You can order the respective mailcredit Kit for the ultimail franking m
50. IFY STANDARD LOGO ACCOUNT 12345 lt lt PREVIOUS a 6 ANNIVERSARY 7 TRADE SHOW 8 ADVERT 01 Please select a jogo Logo on USER card oN OOo om Define a standard logo e Press the key next to the current logo The SPECIFY STANDARD LOGO menu appears e Select the desired logo with the associated key From now on this logo is the new default setting for this account The ultimail goes back to EDIT ACCOUNT menu Defining a logo on the USER card as default logo Plug USER card with logo e Go to the SET UP menu using the e key e Select ACCOUNT ADMINISTRATION ACCT EDIT e Press the key next to the current logo The logo on the USER card always appears in the last position in the SELECTING LOGO menu e Press the key next to the last logo in the list ADVERT 01 From now on the logo stored on the USER card is the default setting for this account When the USER card is plugged the logo on the card is used for the franking imprint Other account ED ACCOUN T 12345 SELECT ANOTHER ACCOUNT ASSIGN REMOVE USER CARD WITHOUT SMS TEXT SET ACCOUNT TO ZERO WITHOUT LOGO ACCESS TO TELESET FURTHER FUNCTIONS O OO ON Please select a function OOOO Account administration Specify logo SMS text for other accounts If you wish to change settings of another account Open the menu for selecti
51. JUSTING THE INTERNAL SCALES menu Glasgow Sheffield Liverpool Sunderland O0O000 O00 Advanced settings and system information 117 13 14 3 Switching automatic endorsement selection on off This setting defines whether or not the type of mail endorsement is printed when franking Royal Mail products eo SET UP v SYSTEM SETTINGS v INTEGRATED SCALES ADJUSTING THE INTERNAL SCALES 0 GRAM OFF DIFFERENTIAL WEIGH TARE CALCULATION WEIGHING MODE LOCK OOOO GRAVITY 9 816800 AUTO ENDORSEM SEL ON oood Possible settings and their meaning e Goto the SET UP menu using the e key e Select SYSTEM SETTINGS gt INTEGRATED SCALES e Press the key next to AUTO ENDORSEM SEL The setting switches between ON and OFF The displayed setting is maintained until the next change even if you switch the ultimail off ON OFF The ultimail determines on the basis of the selected postal rates a suitable type of mail endorsement and sets it for franking If no suitable type of mail endorsement is present the ultimail franks without type of mail endorsement The ultimail franks all Royal Mail products without type of mail endorsement 118 ultimail Operator Manual 13 14 4 Setting weighing mode In the ADJUSTING THE INTERNAL SCALES menu you can change the weighing mode to NORMAL and use the ultimail sim
52. Manual Remove ink cartridges Open cartridge flap it can be quite stiff and raise up as far as it goes e Open the green catches above both of the two cartridges as shown e Remove both of the ink cartridges in an upward direction out of the retainer Maintenance and care 141 Insert new ink cartridges Caution Insert the cartridges only after the cartridges have adapted to the ambi ent temperature of the franking machine e g after storage in cellar or after con veyance in a cold vehicle Otherwise calibration might not be possible e Unpack the new cartridges from their packages e Remove the protective strips from the ink cartridges e Insert the two ink cartridges The contacts on the cartridges should be directed to the rear of the machine e Close the green catches at both of the two cartridges as shown Caution Make sure that both of the cartridges are locked before closing the cartridge flap 142 ultimail Operator Manual HORIZONTAL LINE LINE 1 2 3 4 5 6 7 8 6789 ultimail test print 66000123 GBR 10 01 00 15 02 11 10 13 36 HORIZONTAL LINE 7 2 8 4 5 6 7 8 ultimail test print e Close the cartridge flap The clip lock audibly clicks into place Calibrating After cartridge exchange the ultimail will calibrate the cartridges You can follow the process progress in the display Please wait until calibration is completed Cleaning the
53. O menu offers all logos available in your ultimail e Press the key next to the desired logo In the example this is the COMPANY LOGO logo no 2 The ultimail goes back to home menu The advertising imprint is set You can view the advertising imprints Press the key next to the desired logo in the SELECTING LOGO menu for at least 3 seconds A simplified preview image of the logo appears in the display 36 ultimail Operator Manual SELECTING LOGO lt lt PREVIOUS 7 TRADE SHOW 8 ADVERT 01 OR _ FORO OOO Please select a logo Logo on USER card Using the logo from a USER card e Insert a USER card with logo e In the home menu press the key next to the logo The logo on the USER card always appears in the last position in the SELECTING LOGO menu e Press the key next to the last logo in the list In the example this is ADVERT 01 The ultimail returns to the home menu The logo stored on the USER card is set for franking You can also define the logo on the USER card as the default logo for this account see page 70 In this case the logo on the card is used for the franking imprint immediately after the USER card is plugged s If you know the logos and the associated codes saved in the ultimail you can 9 0 36 Within UK 60g First Class Letter ACCOUNT 1 MASTER WITHOUT LOGO WITHOUT SMS TEXT PRODUCT SELECTION MEMORY 1 0O
54. Operator Manual 13 10 Setting Memory 1 as standard after standby You can set the ultimail to switch automatically to standard mode METERING after waking up from standby mode and then the product settings saved as Memory 1 will be used This function will only take effect if the home menu is displayed when standby mode is activated Ou SET UP v SYSTEM SETTINGS SYSTEM SETTINGS lt lt PREVIOUS NEW PC PROTOCOL OFF MEMO01 AFTER STANDBY STANDBY TIME 300 OO 80 OFF HIGH QUALITY PRINT Select the settings you wish to change OO0O0 e Go to the SET UP menu using the e key e Select SYSTEM SETTINGS gt MORE gt MORE MORE MORE gt MORE e Press the key next to MEMO1 AFTER STANDBY The setting switches between OFF and ON The displayed setting is activated and maintained until the next change even if you switch the ultimail off Possible settings and their meaning Advanced settings and system information 109 MEMO1 AFTER STANDBY ON OFF After waking up from standby mode the ultimail is in standard mode METERING and Memory 1 is activated Requirement The home menu is displayed After waking up from standby mode the current settings in home menu remain in the state as before standby mode 110 ultimail Operator Manual 13 11 Setting print head standby time The s
55. RSURE WEIGHT AIRSURE 500 bO ERAN Select with keys on left display side PRODUCT SELECTION Postage 441 ENHANCED conaD Please enter the value of the delivery 500 F EIGHT 60 GRAM Select with keys on left display side Seerere Special features with regard to product setting A flashing postage value indicates special features of the product setting e g country specific particularities dispatch with selected settings not permitted in all countries Please contact Royal Mail to be informed of the latest regulations ultimail may use a pop up to prompt you for additional entries For example you have to enter the value of the mail piece when using ENHANCED COMPENSATION e Specify the mail piece value e Confirm with the key The value set for the mail piece is dis played beneath the special service in the display left This value remains saved until you dese lect this special service or leave the spe cial services selection using the key 5 1 2 2 Editing a product 0 36 O0O0OOQO OO ACCOUNT 1 MASTER Within UK 60g WITHOUT LOGO First Class Letter WITHOUT SMS TEXT PRODUCT SELECTION 15 02 11 MEON MODE METERING Machine ready PRODUCT SELECTION Postage 0 36 RECORDED DELIVERY Within UK First Class CLEANMAIL Letter WEIGHT 60 GRAM Select with keys on left display side Clear
56. SELECTION EUROF lt lt pest PREVIOUS zs SURFA MORE Select C SURFA Clear 1 gt gt MORE Select Clear OoOood O PRODUCT SELECTION Curr lt lt PREVIOUS PRODUCT SELECTION JERSE lt lt NON C Previous gt gt HM FORCES BFPO MORE Select OTHER Clear Select with keys on let Clear feature BACK e In the home menu Press the key next to PRODUCT SELECTION The ultimail opens the product selection menu Scroll using MORE until the OTHER option appears e Select OTHER O0O0COQO O0 oO O0O0OQO PRODUCT SELECTION Current settings SINGLE COLLECTION PFWW FRANK PAY MISC PAYMENTS Other ZERO TEST PRINT WEIGHT 60 GRAM Select with keys on left display side Clear feature BACK frank letter HOME PRODUCT SELECTION Current settings SINGLE COLLECTION MISI Please enter the postage value pry and acknowledge with ENTER 89 89 ZERO TEST PRINT EIGHT 60 GRAM Clear feature BACK frank letter HOME PRODUCT SELECTION Current settings Postage 89 89 Other PFWW Fr Pay WEIGHT 60 GRAM Select with keys on left display side Clear feature BACK frank letter HOME OO OQG Or O00O O Setting the franking imprint 33 e Select the desired option In the
57. SPLAY SYSTEM INFORMATION You will see system information You can scroll up and down the list with the arrow keys Print system information Have some empty envelopes or cards ready The ultimail will print system information in several parts e Press the key e Position an empty envelope or a card The ultimail needs some time for print image creation Letter transport is not started before that The ultimail prints the first list of system information e Position further envelopes if required Or e Print the information on labels using the key ultimail with label dispenser only You can follow the print process progress in the display Send system information With the SEND TO FP SERVICE DEPT function you transmit data to the Francotyp Postalia service Start this function only when requested to do so by Francotyp Postalia 98 ultimail Operator Manual 13 3 Display and reset item counter The item counter will count all franking imprints including zero test pints in the METERING franking mode In all other modes PRINTING LOGO INCOMING STAMP and ONLY TRANSPORTING the item counter is not activated Oy SET UP v SYSTEM SETTINGS MORE SYSTEM SETTINGS lt lt PREVIOUS DEL ADVERT COUNTER 0 TONE SIGNAL ON LOW POSTAGE WARNING 100 NUMBER OF ACCT 50 DELETE ITEM COUNTER 538 oO0OOo gt gt MORE Select the settings
58. TR DELETE ACCT CURRENT LIMIT 150 00 Please select a function FURTHER FUNCTIONS ACCOUNT 12345 SELECT ANOTHER ACCOUNT EDIT NAME BUDGET TYPE MONTH DELETE ACCT CURRENT LIMIT 150 00 MONTHLY LIMIT 50 00 Please select a function Orr O00O O Setting the current credit In the FURTHER FUNCTIONS ACCOUNT menu Type the amount for credit which you want to make available for the account e Set the new credit using the key next to CURRENT LIMIT The displayed current limit is available to this account for franking Specify the monthly credit In the FURTHER FUNCTIONS ACCOUNT menu e Type the amount of credit which you want to make available to the account each month e Specify the credit using the key next to MONTHLY LIMIT On the first day of the month the ultimail sets the current limit automatically to the specified monthly limit You can directly change the current limit at any time inde pendently from that 10 2 4 Change name Gy SET UP v ACCOUNT ADMINISTRATION v ACCT EDIT v FURTHER FUNCTIONS Account administration e Go to the SET UP menu using the e key e Select ACCOUNT ADMINISTRATION ACCT EDIT gt FURTHER FUNCTIONS EDIT NAME The ultimail opens the menu for changing the account name If you wish to change the name of another account select the desired account
59. Taking off hand feed tray Slightly lift the hand feed tray to release it from the two locking clips on the franking machine Appendix Moving the ultimail to another location Or e Taking off feeder Remove the extension bracket if present Slightly lift feeder to release it from the two locking clips on the franking machine Slide the bar for adjustable letter guide so that it is flush with the housing edge e Taking off sealer Slightly lift the sealer to release it from the two locking clips on the franking machine Slide the bar for adjustable letter guide so that it is flush with the housing edge Fold the adjustable letter guide down to letter receiving tray 187 188 ultimail Operator Manual Reinstalling the ultimail franking system e Install the ultimail franking system on a level stable surface Attaching the feeder e Place hand feed tray on the two locking clips on the franking machine housing e Place feeder on the two locking clips on the franking machine housing Position the extension bracket Or Place sealer on the two locking clips on the franking machine housing Appendix Moving the ultimail to another location 189 Attaching the catch tray e Push catch tray from the right hand side against the franking machine e Ensure that the catch tray is flush with the side of the franking machine The fork type lug engages in one foot on the franking machine The
60. The ultimail 60 has 10 accounts as standard If need be the number of accounts can be upgraded to 50 accounts The ultimail 90 has a standard administration of up to 50 accounts It can be extended to 200 accounts For the account administration extension you need a machine specific authorisation code Please contact your FP partner and read chapter 13 22 2 For the maximum number of available accounts and number of accounts in use see SET UP menu gt DISPLAY SYSTEM INFORMATION Se How to set up accounts for franking read in chapter 6 2 on page 42 10 1 Set up anew account e Go to the SET UP menu using the e O gt SET UP key 4 Select ACCOUNT ADMINISTRATION ACCOUNT ADMINISTRATION gt SET UP NEW ACCOUNT 4 Now simply follow the instructions in the SEENEN ACCOUNT display You are prompted by the ultimail to enter one after the other all required information account number account name standard logo standard SMS text TELESET access define type of budget and limits If all information is completely entered the ultimail signals You have success fully set up the account Confirm the message with lt 4 Possible settings and their meaning Account administration 67 Account number from 2 to 99999 Account 1 is permanently assigned to MASTER card MASTER account Account name Letters special characters and digits Please find more info
61. achine from Francotyp Postalia For information on how to connect your franking machine to a PC and on how to establish the internet connection please refer to the mailcredit User Manual The appropriate modem configuration must be set up in the ultimail The table on page 122 lists and explains all the possible settings 13 15 1 Internal Modem You must set the dialling parameters for the internal modem of the ultimail to match your telephone connection e e Go to the SET UP menu using the e O gt SETUP key 4 e Select SYSTEM SETTINGS gt SYSTEM SETTINGS MODEM 4 MODEM O0O0OQO OOO SET MODEM TYPE MODEM TYPE INTERNAL QUIT CONTINUE Please enter the parameter To continue press SAVE ADJUST MODEM CONFIGURATION EXCHANGE DIGIT ow TYPE OF PHONE LINE EXTENSION ACCESS METHOD EXCHANGE DIGIT QUIT SAVE Please enter the parameter To continue press SAVE oood E E EO Advanced settings and system information 121 Setting the modem type Internal e Press the key next to MODEM TYPE The setting switches between EXTERNAL and INTERNAL If MODEM TYPE INTERNAL is dis played e Press CONTINUE to enter the configuration menu for the internal modem Setting the dialling parameters The ADJUST MODEM CONFIGURA TION menu offers the selection of possible parameter settings The table on page 122 lists and e
62. achine ultimail 60 ultimail 90 9 6 kg With scales and label dispenser 0 4 kg catch tray 0 4 kg hand feed tray 4 2 kg sealer ultimail 9 7 kg feeder ultimail 100 240 V 50 60 Hz Max 70 W franking machine ultimail 60 ultimail 90 Max 50 W feeder ultimail 3 6 V 2 Ah 20 mA order no 90 4701 8004 00 ambient temperature 55 C to 85 C 60 letters min franking machine ultimail 60 90 letters min franking machine ultimail 90 LCD illuminated 320 x 240 pixels lt 65 dB A franking system ultimail with feeder lt 62 dB A franking system ultimail with sealer lt 60 dB A franking machine ultimail stand alone Ink jet print system with 2 ink cartridges red Printing range max 177 mm x 24 mm Printing resolution 300 dpi x 300 dpi X The Material Safety Data Sheet is available at http www francotyp com en 9 mail management material safety data sheets msds html optional 198 ultimail Operator Manual Equipment Standard Option Not available Hand feed tray Sealer ultimail semi automatic sealer Feeder ultimail automatic feeder with sealer Catch tray adjustable up to max ISO B4 Label dispenser Internal modem Battery buffered system clock Integrated scales Postage loading via TELESET Card reader MASTER cards USER cards Accounts optional Type of mail endorsements First Class Special Delivery Overseas Mail Advertising imprints logos SMS text
63. ail Operator Manual 14 10 Changing the battery The franking system monitors the battery charge status An appropriate message appears in the display when it is time to change the battery Caution Only use a battery 90 4701 8004 00 as provided by Francotyp Postalia This is not a regular domestic 1 5 V battery Warning Observe the instructions enclosed with the battery for correct use AN and disposal e Switch off the ultimail franking system and all connected external equipment e g PC external postage scale OFF e Remove the power cable from the franking machine and feeder if any e Remove the connecting cable to the feeder or sealer if any e Remove the connecting cable to external equipment if any Power switch back of the machine e Remove weighing platform if any Read on page 185 e Remove catch tray and corresponding feeding equipment How to remove the catch tray or the hand feed tray or optional feeders read on page 186 e Tilt the franking machine on the right hand side You now have access to the battery com partment on the bottom of the ultimail Maintenance and care 161 Opening battery compartment e Press the clip lock at the battery compartment cover and take off battery compartment cover Take out the used battery Clip lock Battery compartment cover e Insert new battery 90 4701 8004 00 Make sure that the polarity is correct Symbols in the b
64. ail opens a menu for changing the displayed phone number e Enter the new phone number With INSERT BLANK you can design the phone number display for clearer view e Save the displayed phone number with SAVE If you are sure that you really wish to change the phone number e Confirm the security prompt with YES The ultimail saves the new phone number The phone numbers and their meaning Advanced settings and system information 127 TDC SERVICE SMMC REMOTE DIAGNOSTICS RSI FOR YOUR ORDER Phone number of the Teleset data centre The ultimail dials this number during the TELESET procedure Hotline phone number For your questions and issues regarding ultimail operation Phone number of the Security Module Management Centre The ultimail dials this number for special service purposes Not assigned Phone number of the Remote Services Infrastructure The ultimail dials this number for remote services e g sending data to Francotyp Postalia service Use this phone number to order accessories and consumables 128 ultimail Operator Manual 13 17 Selecting the user interface language The ultimail user interface supports the languages English and German Language change over will have immediate effect How to switch to the German user e Ly SET UP interface y e Go to the SET UP menu using the e SYSTEM SETTINGS key 4 e Select SYSTEM SETTINGS MORE Min
65. al 2 A short description of the ultimail Structure Menu supported user interface Help Franking Logo imprint and text messages TELESET Protection against unauthorised use Flexible and up to date The ultimail is a digital franking machine with horizontal letter transport and ink jet technology ink jet print with two ink cartridges arranged side by side In its basic version the franking system consists of the franking machine hand feed tray and catch tray The franking machine is available as model ultimail 60 with a processing speed up to 60 letters minute ultimail 90 with a processing speed up to 90 letters minute The back lit display is clear and easy to read and understand Simply follow the instructions in the display whether for setting the franking imprint modifying the system settings or service functions e g changing cartridges No illegal entries are allowed by the ultimail you are informed by an appropriate message A help function offers additional advice and support At a glance the home menu will show you the current settings for the franking imprint You simply position the letter the ultimail will take the letter frank it and place it in the catch tray ready for dispatch You can frank mail pieces up to a thickness of 6 35 mm 14 of an ink absorbent material self adhesive labels ultimail can print a logo of your choice on every mail piece Also the ul
66. and conveniently set the postage you can save frequently used Royal Mail products as memory items The basic ultimail version features 4 memory slots upgradable see chapter 13 22 1 An ultimail with integrated scales features 20 memory slots Ex factory everyday products of Royal Mail are pre set as memory items The ultimail continuously refers to the valid rate table to determine the postages for the memories The ultimail thus ensures your postages are correct even when postal rates have changed price changes Upon activation of a new rate table the memories will be erased and reprogrammed gt Refer to chapter 5 1 1 on page 23 on how to set products for franking using the memory 11 1 Oy SET UP v EDIT MEMORY SELECT MEMORY FOR EDITING 01 0 36 WI LE LE 05 0 65 RE LE 60g 60g 02 0 25 WI LE LE O s 60g O G O6 PARCEL 03 4 41 WI PA 07 1000g 04 0 59 EU LE gt gt 20g MORE OOOO Please select a memory Print START and feed a letter or LABEL Memory with plain text name renamed Memory 7 not occupied Displaying and printing memory assignment Go to the SET UP menu using the e key e Select EDIT MEMORY The list of memories shows the memory number the saved assignment in short format orthe memory name Printing the memory list e Press the key e Position an empty envelope or a card e Feed fu
67. are thus correctly moistened from the first letter on Insert sponge in basket Sponge must be closely positioned to the bars and rest on the lateral limit Ensure that sponge is not pressed by the bars Two flaps on the longitudinal side hold sponge to the basket Insert basket with sponge into water tray as shown in the figure Mind the position of the cut out Check if the basket is correctly seated It must rest on the extreme left in the water tray and close on top in a flushed manner Insert the complete water tray into the housing until it clicks into place Check if the sponge is correctly seated It should be directly below the mois tening felt and brush Maintenance and care 157 e Check if moistening felt and brush are well moistened If necessary apply some water and stroke with your finger several times over the brush e Lower the brush into the horizontal position e Press roller transport down until it clicks into place e Fill sealit sealing liquid into water tank Check for leakages For further information see chapter 14 6 e Insert water tank into the housing with the cover downward e Close the flap and lock with some pressure on the recess You can switch on the franking system again 158 ultimail Operator Manual 14 9 Cleaning changing the moistening brush feeder sealer ultimail Feeder and sealer are supplied with the same moistening uni
68. ass Letter O WITHOUT SMS TEXT PRODUCT SELECTION O 15 02 11 MEMORY 1 MODE METERING Machine ready PRODUCT SELECTION WITHIN UK O EUROPE REST OF WORLD O gt gt WEIGHT MORE 60 GRAM Select with keys on left display side Clear feature BACK frank letter HOME PRODUCT SELECTION LETTER FIRST CLASS Within UK O LETTER 2ND CLASS O PARCEL O gt gt WEIGHT MORE 60 GRAM Select with keys on left display side Clear feature BACK frank letter HOME O O O ODO ONOG e Press the key next to PRODUCT SELECTION to open the product selection menu e Select the desired setting using the associated multi function key In the example WITHIN UK The selected setting appears in the display field under Current settings The display left shows the available mail types e Select the next setting In the example this is LETTER FIRST CLASS e Proceed in this manner to set all required mailing data for your mail piece OOOO OOO PRODUCT SELECTION RECORDED DELIVERY CLEANMAIL Postage 0 50 Within UK First Class Large Lett WEIGHT 60 GRAM Select with keys on left display side Clear feature BACK frank letter HOME PRODUCT SELECTION Postage 1 24 RECORDED DELIVERY Within UK Rec Del First Class CLEANMAIL Large Lett WEIGHT 60 GRAM Select with keys on left display side Clear fea
69. ate routines are run in the background These processes may take some time Loading postage e Make sure the connection set up in the ultimail internal modem GSM modem or mailcredit is ready to establish a connection with the Teleset data centre TDC e Open the SELECT TELESET menu using the key e Select RUN TELESET to start the TELESET procedure SELECT TELESET RUN TELESET SET UP MODEM CONFIGURATION BOOKING REPORT FOR LAST LOAD PROCEDURE O00 i Please select a function 63 64 ultimail Operator Manual LOAD TELESET VALUE Please acknowledge or select a different value 500 QUIT OOOO CONTINUE Please enter a value LOAD TELESET TELESET remote setting completed New R1 register value DESCENDING 514 92 OTO O CONTINUE Press CONTINUE to close the procedure e 0O00 oood Now simply follow the instructions in the display Keep the indicated loading amount or overwrite with a new amount e Acknowledge with CONTINUE After a security prompt the ultimail estab lishes a connection with the Teleset data centre Messages in the display inform about the status connection establish ment data transfer Please note If you have entered a new reset amount you will be asked to con firm the process again within 30 seconds At the end of the remote setting the ultimail will
70. ator Manual 13 22 3 Differential weighing feature For the integrated scales the optional function Differential weighing is available For using this feature you need an authorisation code which you can order from Francotyp Postalia Oy SET UP v SYSTEM SETTINGS v ORE v ORE v ORE v ORE v DIFFERENTIAL WEIGH ENABLE INHIBIT ENABLE INHIBIT DIFFERENTIAL WEIGHING Differential weighing shall be O enabled or inhibited O O Please enter the authorization code O O 00XXXXXX O O our CONTINUE Acknowledge with CONTINUE Ae my e Go to the SET UP menu using the e key e Select SYSTEM SETTINGS gt MORE gt MORE gt MORE MORE DIFFERENTIAL WEIGH ENABLE INHIBIT e Type the authorisation code e Confirm the input with CONTINUE The differential weighing function is now enabled disabled Please see chapter 7 5 on page 57 on how to set and use the differential weighing function Advanced settings and system information 137 13 22 4 InfoPrint InfoPrint is a software tool for administrating and archiving account dispatch and system information on your PC Among other things it provides you with the following functions display and print account information display and print system information and register reports export data to use with MS Excel and MS Access for example You can only us
71. attery compartment indicate the correct position e Close the battery compartment Place franking machine upright again Re attach weighing platform if any Read on page 189 Re attach catch tray and correspond ing feeding equipment How to attach the catch tray or the hand feed tray or optional feeders read on page 188 e Establish all cable connections see page 189 e Reconnect the power cable of franking machine and feeder if any Now you can restart the franking system 162 ultimail Operator Manual 15 Troubleshooting 15 1 Problems and remedies Problem Possible cause and remedy in general Blank display Check whether the power cable is plugged in correctly and if the power switch is switched on Display light on but display blank The ultimail does not respond to push button operation Software problem Switch off power switch and pull power plug Caution The print system possibly is not in sealed position Let the ultimail finish running before powering off Wait one minute Start the ultimail up again Functions are missing in the display These functions are not available with the currently plugged access card You will find an overview of access rights on page 192 The mode set displayed in the status line does not support this function The ultimail does not execute the desired action and beeps several times Beeps are
72. catch tray is thus sufficiently protected against slipping Placing the weighing platform e Position weighing platform as shown in the figure and lock by turning clockwise for a quarter turn SSS SS Plugging power and connecting cables On the feeder e Connect the power cable to the feeder The socket for the power connection is on the back of the feeder 190 ultimail Operator Manual On the franking machine e Connect the power cable to the franking machine The socket for the power connection is on the back of the ultimail franking machine e Connect the phone cable to the franking machine phone socket Make sure that spring is in correct position e Plug connecting cable of feeder sealer in 25 pin interface on franking machine and tighten screws The interface is marked with the Only i Feeder Sealer sig n Setting up connections e Connect franking machine power cable to a grounded single phase power socket Connect feeder power cable to a grounded single phase power socket Connect phone cable to a phone socket analogue This is usually a fax connection Appendix Moving the ultimail to another location 191 Commissioning and function test e Fill water tank Read chapter 14 6 on page 151 e Switching on the ultimail franking sys tem Switch the power switch on the back of the franking machine to the I position e Wait until the display s
73. d in black roouer san O wo MODE METERING AND WEIGHING Machine rezy 8 ultimail Operator Manual 1 Safety tips The ultimail is a digital franking system with an inkjet printer for franking letter mail The ultimail complies with the pertinent safety regulations for office information equipment Please observe the following tips for your own safety e Installation and commissioning of the franking system ultimail are only done by qualified personnel authorised by Francotyp Postalia e Only operate the ultimail system on a grounded single phase power socket Make sure your office power supply conforms to the power requirements shown on the serial number plates e Use only cables provided or approved by Francotyp Postalia Make sure that cables are not damaged e Make sure the socket for connecting the ultimail is close by and easily accessible at all times e Do not reach into the danger areas marked with a safety sign Keep long hair fingers loose clothing pieces shawls and jewellery away from moving machine parts e Do not remove any part of the safety and protective equipment Do not make them inoperative Do not remove any parts of the housing e Never cover the ventilation slots in the housing e Pull out the power plug in the event of danger Call the after sales service e Make sure that no liquids or foreign objects penetrate the interior of the ultimail If this happens pull out
74. d signature for the company A Access card 15 insert 15 MASTER card 15 remove 15 USER card 15 Access card required OFF 42 switch ON OFF 78 Access card See also MASTER card USER card Access method 123 Access rights 15 192 Account 66 assign credits 73 change 42 change name 5 current limit 74 current setting 16 delete all 82 delete one 82 monthly limit 74 new set up 66 number 67 select 71 set to zero 87 standard logo 67 70 standard SMS text 67 69 TELESET access 67 type of budget 68 Account information display and print 79 Accounts display number of accounts 66 increase number of accounts 735 ACCT See Account s Additional services See Special services 27 Address window 199 Advert counter display 99 reset 99 Advertising imprint 16 22 See also Logo Ascending 62 Automatic feeding 46 Appendix Index 203 Automatic type of mail endorsement switch on off 117 Available postage 62 B Back to higher menu level 2 Batch counter 52 set 52 switch off 53 Batch mailing See Stack processing Battery 160 change 160 permissible type 197 Battery compartment 161 212 Belt conveyor 277 Booking report display print 65 Brush change 158 clean 158 Budget type change 73 month 68 restricted 68 unlimited 68 Cc Call help 2 Card reader 212 Cartridge See Ink cartridges Catch tray 212 attach 189 remove 186 Change ink cartridges cartridges are
75. date of deposit of the mail piece see chapter 5 2 Logo advertising imprint see chapter 5 3 SMS text see chapter 5 4 Specific types of mail can be marked with the respective type of mail endorsement e g FIRST CLASS OVERSEAS MAIL In order for this to function the automatic endorsement setting has to be enabled in the SET UP menu see page 117 Type of mail endorsements cannot be set manually After switching the ultimail on the settings for the franking imprint are as ACCOUNT 1 MASTER WITHOUT LOGO 0 36 Within UK 60g First Class Letter WITHOUT SMS TEXT PRODUCT SELECTION ODO oO 15 02 11 MEMORY 1 MODE METERING Machine ready g QO OOQ follows Product settings mailing data weight and postage value are default settings that are stored in MEMORY 1 Current date The logo and SMS text are determined by the currently set account Refer to chapter 6 2 on how to change the account Setting the franking imprint 5 1 Postage value Royal Mail product ultimail uses the selected mailing data and the indicated weight to automatically set the postage i e the price for the Royal Mail product The following chapters describe in detail how to select mailing data and how to set the weight A postage value appears in the home and product selection menus only if all necessary mailing data have been selected the weight disp
76. e Advanced settings and system information 135 13 22 2 Account administration extension As a standard the ultimail 60 is provided with 10 account memories You can increase the number of possible accounts to 50 With an ultimail 90 a total of 50 accounts are supported The number can extended to 200 accounts For this purpose you need an authorisation code which you can order from Francotyp Postalia Go to the SET UP menu using the e O gt SETUP key 4 Select SYSTEM SETTINGS gt MORE VTISNE gt NUMBER OF ACCT 4 MORE NUMBER OF ACCT CHANGE TOTAL NUMBER OF e Type the authorisation code ACCOUNTS Confirm the input with CONTINUE O The number of accounts will O be changed Now there are 50 accounts ultimail 60 O Please enter the authorization code O or 200 accounts ultimail 90 available O oi respectively O ur omu Inthe SYSTEM SETTINGS menu you will see the current number under NUMBER Please enter the authorization code OF ACCT Acknowledge with CONTINUE S You can reduce the number of accounts back to the standard setting The steps are the same as shown for the extension Caution When reducing the number of accounts the unlocked accounts and associated account information are irrevocably deleted We recommend printing the information on all accounts prior to resetting see chapter 10 5 on page 79 136 ultimail Oper
77. e adjustable Cover flap with the water tank underneath Water tray with sponge Connecting cable Power connection optional Franking machine ultimail 60 ultimail 90 212 Cartridge flap with 2 ink cartridges underneath Weighing platform Display Keyboard Label dispenser Catch tray Safety sign Hand feed tray Letter guide face te Letter L Battery compartment on the bottom receiving tray Ventilation slots O a Locking clips 9 pin interface UL AP for hand feed tray or connection for PC BEIE feeder sealer external modem LA A external postage scale Power switch ae Power connection 25 pin interface connection for feeder or sealer L Phone line connection optional Service 213 Every ultimail franking system is thoroughly checked before leaving the factory Should any faults occur with your ultimail in spite of our extensive quality control please contact Francotyp Postalia help line Our main office will be pleased to tell you the address of your local servicing dealer Francotyp Postalia Ltd Lakeside House 74 Questor Powdermill Lane Dartford Kent DA1 1EF Phone 0844 225 2233 Website www fpmailing co uk FP Recycling Centre Francotyp Postalia Ltd Lakeside House 74 Questor Powdermill Lane Dartford Kent DA1 1EF ak Net Francotyp Postalia applies DQS certificated inte grated mana
78. e InfoPrint with your ultimail franking system if the InfoPrint function is enabled on the ultimail You can order the machine specific authorisation code along with the custom interface cable for connection to a PC from Francotyp Postalia C Go to the SET UP menu using the e gt SET UP key v e Select SYSTEM SETTINGS gt MORE gt MORE gt MORE gt MORE INFOPRINT ENABLE INHIBIT SYSTEM SETTINGS INFOPRINT ENABLE INHIBIT e Type the authorisation code e Confirm the input with CONTINUE ENABLE INHIBIT INFOPRINT InfoPrint shall be enabled suum The InfoPrint function is now enabled disabled Please enter the authorization code OOXXXXXX QO OO ooo QUIT CONTINUE Acknowledge with CONTINUE 138 ultimail Operator Manual 14 Maintenance and care Have your franking system cleaned and serviced once a year by our authorised service personnel Therefore you can ensure long term trouble free operation Contact us for our low price maintenance and service agreements You can carry out yourself the following cleaning and servicing jobs clean the outer housing parts exchange ink cartridges adjust the ink cartridges print system cleaning replace the ink pad insert top up the water tank for moistening feeder sealer ultimail adjust moistening level feeder sealer ultimail
79. e Press the key next to LOAD FROM CHIP CARD e Follow the instructions in the display The ultimail will guide you step by step through the loading process Displays and security prompts will protect you against inadvertent loading of out dated data Carefully read all information in the display Upon activation of a new rate table the memory items will be erased and repro grammed Advanced settings and system information 113 13 13 2 Loading rate table from the data centre ultimail must establish a connection to the data centre to update the rate table For information on possible types of connection to the data centre please read chapter 13 15 on page 120 e e Make sure the connection set up in the S SET UP ultimail internal modem GSM modem 4 or mailcredit is ready to establish a connection with the data centre e Go to the SET UP menu using the e key e Select EDIT POSTAGE TABLE DATA EDIT POSTAGE TABLE DATA SEIOADING OF FOBTAGE TABLES The ultimail displays information about the rate table to be used e Press the key next to UPDATE RATE TABLE CURRENT POSTAGE TABLE 09 03 00 GBR Royal Mail VAT 31 01 2011 Rate Table Valid from 31 01 11 00 00 00 The ultimail establishes a connection with the data centre Messages in the display will inform you about the status con necting data transfer At the end of the loading procedure the ultimail will show information about the ne
80. e adjustment procedure read pages 142 to 143 14 4 Cleaning the print system Maintenance and care 14 4 1 Start automatic cleaning the print system You should start the cleaning process for the ink cartridges only if the quality of the imprint is not good enough e g gaps in the imprint after longer periods out of use O5 SET UP v SYSTEM SETTINGS v PRINT t CLEAN PRINT HEAD O5 SET UP 4 SYSTEM SETTINGS v PRINT v INTENSIVELY CLEAN PRINT HEAD WE ARE ON SID HOLIDAYS O n lt 1 28 10 5 2 gt QUS QS GREAT BRITAIN 0000 FU6000123 Glyd JDVLSOd Cleaning e Go to the SET UP menu using the e key e Select SYSTEM SETTINGS PRINT CLEAN PRINT HEAD A message will inform you about the progress of the cleaning procedure Intensive cleaning You should start the intensive cleaning process if regular cleaning does not improve print quality in a sufficient way e Goto the SET UP menu using the e key e Select SYSTEM SETTINGS PRINT INTENSIVELY CLEAN PRINT HEAD A message will inform you about the progress of the cleaning procedure e Test the imprint quality by a zero test print see chapter 4 3 on page 19 When the cartridges are heavily stained it may occur that even an intensive clean ing process does not improve imprint quality as expected In such cases you can clean the print heads
81. e home menu The procedure is described on page 36 by the example of the advertising imprint Read page 89 on how to enter SMS texts or edit available texts 38 ultimail Operator Manual 6 Franking 6 1 Preparations 6 1 1 Setting up catch tray The catch tray can be adjusted to various envelope formats up to ISO B4 maximum Work without catch tray when processing larger formats e Slide the two limit guides until they fit the envelope format you want to process 6 1 2 On the sealer adjust letter guide u timai with sealer only The letter guide ensures that letters are fed in straight run You adjust the letter guide to the envelope format using the bar The format markings on the letter receiving tray facilitate the adjustment Caution For adjusting the letter guide always hold in the recessed grip at the bar Never push or pull the adjustable letter guide The letter guide might break off e Fold the adjustable letter guide up vertically to letter receiving tray Simply press down the recess grip on the letter guide Franking 39 The letter guide moves upwards e Hold the bar in the grip recess and slide it so that the letter guide outside is directed to the suitable format marking The letter guide is adjusted correctly if the format marking arrow points to the exterior of the letter guide For large envelopes e Adjust bar so that it is flush with the housing edge e Fold letter guide do
82. e postage value product using the memory 23 5 1 2 Setting mailing data 26 5 1 2 1 Selecting the mailing data for a new product 26 5 1 2 2 Editing a product 29 5 1 3 Setting the weight 30 5 1 3 1 Setting the weight of the mail piece manually 30 5 1 3 2 Using the integrated scales weighing mail pieces optional 31 5 1 4 Entering the postage value manually 32 5 2 Date 34 5 3 Logo advertising imprint 35 5 4 SMS text 37 Franking 38 6 1 Preparations 38 6 1 1 Setting up catch tray 38 6 1 2 On the sealer adjust letter guide ultimail with sealer only 38 6 1 3 On the feeder adjust letter guide ultimail with feeder only 40 6 1 4 Switch on off seal function u timail with feeder sealer only 41 6 2 Change account 42 6 3 Positioning and franking a letter 43 6 3 1 ultimail with hand feed tray 43 6 3 2 ultimail with sealer optional 44 6 3 3 ultimail with feeder optional 46 6 3 3 1 Positioning letters in stack 46 6 3 3 2 Positioning single letters 48 6 4 Franking labels optional 49 3 4 ultimail Operator Manual 11 Special functions 7 1 7 1 1 7 1 2 7 2 7 3 7 4 7 5 7 6 7 6 1 7 6 2 Postage register Loading postage TELESET Using the DX feature optional Things worth knowing about the DX feature Franking DX mail Working with the batch counter Using the ultimail as incoming mail stamp Seal only function ultimail with feeder sealer only Differential weighing optional
83. e ultimail activates a PC protocol which transmits only the reduced data set for KARAT 13 20 TELESET amp RSI The ultimail allows transmitting the current settings software version and possibly occurred errors to a diagnosis server while loading postage without further inputs If required Francotyp Postalia service has all relevant information about your franking system at hand to help quickly and efficiently e Go to the SET UP menu using the e O gt SET uP key v e Select SYSTEM SETTINGS gt MORE MORE MORE gt MORE SYSTEM SETTINGS 132 ultimail Operator Manual SYSTEM SETTINGS lt lt DIFFERENTIAL WEIGH PREVIOUS ENABLE TELESET amp RSI ON INFOPRINT gt gt ENABLE MORE OOOO O O Select the settings you wish to change Possible settings and their meaning e Press the key next to TELESET amp RSI The setting switches between OFF and ON The displayed setting is activated and maintained until the next change even if you switch the ultimail off TELESET amp RSI ON OFF With each loading postage TELESET the ultimail transmits all relevant system data to the Francotyp Postalia service The ultimail will not transmit any data to the Francotyp Postalia service If required use the function SEND TO FP SERVICE DEPT for transmitting the data see chapter 13 2 on page 97 13
84. eceiving tray side to be printed face up the upper edge flush to the letter guide face e Push the envelope in until the letter sensor recognises the envelope and starts letter transport The ultimail feeds the envelope prints and places the printed envelope in the catch tray N Position in the same way an empty WD envelope for trial run at the sealer or at the feeder For details on how to use sealer and feeder read chapter 6 Check print quality Make sure your ultimail prints flawless franking imprints without misalignments e Examine the imprint It must not contain any gaps or misalignments 00000002 dlYd J9VLSOd This illustration shows a flawless imprint If the imprint exhibits misalignment e Adjust the ink cartridges see chapter 14 3 00000002 Misalignment ATN z If the imprint contains gaps or blurs F A el Clean the ink cartridges LA dnd Pei ee ee ae ee eee see chapter 14 4 00006 4 woii ole S Gaps 22 ultimail Operator Manual 5 Setting the franking imprint SMS text Logo Postage value advertising imprint Type of mail Date endorsement ya MESSAGE Your advert FIRST CLASS 00000007 GREAT BRITAIN dlYd JDVLSOd DONE E Machine identification Serial number Set up the franking imprint by selecting the product and other settings in the home menu Product of Royal Mail postage value see chapter 5 1 Date current
85. eck the settings for franking imprint and the print quality by doing a trial run with postage value 0000 zero test print Setting the zero test print e In the home menu Press the multi function key next to PRODUCT SELECTION The ultimail opens the product selection menu e Scroll using MORE until the OTHER option appears 20 ultimail Operator Manual O 8OO O0O0OQO O0O0OQO PRODUCT S LECTION Current settings lt PREVIOUS HM FC OTHEF O hi Select O Clear PRODUCT SELECTION SINGLE COLLECTION Other PFWW FRANK PAY MISC PAYMENTS C Current setting ZERO TEST PRINT Select with keys on left display side Clear feature BACK frank letter HOME PRODUCT SE LECTION Current settings Postage 0 00 Other Zero Test WEIGHT 60 GRAM Select with keys on left display side Clear feature BACK frank letter HOME ACCOUNT 1 MASTER 0 00 COMPANY LOGO Other 60g Zero Test YOUR TEXT PRODUCT SELECTION 15 02 11 MEMORY MODE METEI RING Machine ready CP Oe e Select OTHER e Select ZERO TEST PRINT e Press the key to change to the home menu The postage value for the zero test print is set to 0 00 You can feed an empty envelope for a trial run ultimail operating basics 21 e Place an empty envelope on the letter r
86. ed Enter SMS text correctly see chapter 12 3 page 89 ultimail transports letters without franking them The ultimail is in Only transporting mode Status line shows current mode Setting the Metering franking mode Press the C CE key for about 3 seconds For setting the mode read also chapter 13 1 page 95 166 ultimail Operator Manual Problem Possible cause and remedy when loading postage TELESET Desired amount cannot be called Impermissible amount Enter a permissible amount and try again see chapter 9 page 63 No access to TELESET TELESET access is blocked for the current account ultimail fails to establish a connection to the Teleset data centre Check connection configuration see chapter 13 15 page 120 Check the TDC phone number see chapter 13 16 page 126 Note When using the GSM modem the phone numbers must not contain any blanks When using mailcredit please refer to the mailcredit manual Data centre issue Try again later Troubleshooting 167 Problem Possible cause and remedy With basic settings maintenance and care Account cannot be created All available account memories are already occupied Delete an account you no longer need Cleaning the print system does not improve print quality Print heads are heavily stained or dried out Repeat the cleaning procedure Intensively c
87. ed print images from Francotyp Postalia Oy SET UP M EDIT PRINT IMAGE SMS TEXT v LOAD Insert the MASTER card Go to the SET UP menu using the e key Select EDIT PRINT IMAGE SMS TEXT gt LOAD Keep card s with data ready for loading Follow the instructions in the display The ultimail will guide you step by step through the loading process Displays and security prompts will protect you against inadvertent loading and rewriting of data Carefully read all infor mation in the display 94 ultimail Operator Manual 12 5 Delete print image data You can delete print image data which are no longer required logos SMS texts types of mail Therefore you gain memory space for new logos for instance Oy SET UP M EDIT PRINT IMAGE SMS TEXT v DELETE DELETE PRINT IMAGES LOGO DELETE TYPE OF MAIL DELETE SMS TEXT DELETE O OOO O00 Please select a function e Go to the SET UP menu using the e key e Select EDIT PRINT IMAGE SMS TEXT DELETE e Press the key next to the print image data which you wish to delete e g LOGO DELETE An overview of all saved print image data appears e Press the key next to the print image to be deleted If you wish to delete the selected data now e Confirm the security prompt with CONTINUE The ultimail deletes the data A message will inform you about the
88. egrated scales The scales are designed for a maximum weight of 5 kg The ultimail can determine a new weight only if the scales have been emptied beforehand You must therefore empty the weighing platform before you place a new mail piece to be weighed a PRODUCT SELECTION RECORDED DELIVERY CLEANMAIL Current settings Postage 1 78 Within UK Rec Del First Class Large Lett OGO CO WEIGHT 270 GRAM Select with keys on left display side Clear feature BACK frank letter HOME D00 se e Place the mail piece on the weighing platform The ultimail determines the weight A beep indicates that a new weight has been set when the acoustic signal of the ultimail was set to ON see chapter 13 6 on page 101 The ultimail sets the appropriate postage value for franking using the selected mailing data and the displayed weight e To frank press the key to change to the home menu 32 ultimail Operator Manual 5 1 4 Entering the postage value manually There may be particular cases where the ultimail fails to calculate the postage In such a situation you have to enter the postage value manually 0 36 ACCOUNT 1 master O Within UK 60g First Class wirrour Logo a O WITHOUT SMS TEXT PRODUCT seLecTion O 15 02 11 MEMORYA ES MODE METERING Machine ready PRODUCT SELECTION WITHIN UK O PRODUCT
89. elect 0 0 no time offset e Press SAVE to save the displayed setting The time zone is set If you do not wish to save the setting quit the SETTING TIME ZONE menu with QUIT The former setting is maintained Advanced settings and system information 107 13 9 Setting standby time The standby time defines the period since last printing or last use of keys after which the display illumination is switched off You can easily wake up the ultimail from standby by pressing any key or feeding a letter You can set the ultimail to switch automatically to the product settings saved as Memory 1 after waking up from standby mode Please refer to chapter 13 10 e Go to the SET UP menu using the e O gt SET UP key v Select SYSTEM SETTINGS gt SYSTEM SETTINGS MORE MORE gt MORE gt MORE gt MORE gt STANDBY TIME v ORE v ORE v ORE v ORE v ORE v STANDBY TIME ADJUSTING THE STANDBY TIME e Use the associated keys to REDUCE or INCREASE the standby time O ao HM O You can adjust standby time between O so Q20 800 O 60 and 600 seconds 0 e e Press SAVE to register the displayed REDUCE INCREASE standby time Oyen st The standby time is set and maintained Press SAVE to acknowledge the until the next change even if you switch adjustment z the ultimail off Selected standby time 108 ultimail
90. empty 139 cartridges are nearly empty 144 Change moistening unit 154 Clean brush moistening 158 contacts in cartridge holder 139 housing 138 print system 745 Cleaning kit clean amp renew 139 147 Commissioning 8 204 ultimail Operator Manual Commissioning after moving 191 Connecting external modem GSM modem 124 external postage scale 60 feeder 190 feeder power cable 789 franking machine power cable 790 phone cable 790 sealer 190 Connecting cable 210 211 Connection to data centre 120 Connection to data centre 63 120 GSM modem 72 63 120 122 internal modem 63 120 mailcredit via Internet 12 63 120 122 Control panel 2 Control total 62 Counter advert counter 99 batch counter 52 item counter 98 Cover flap ink cartridges 212 water tank 270 211 Current date 34 Current limit 74 Cursor 89 91 Customer Service 213 D Date 22 34 current date 34 set forward 34 Date of the franking imprint 16 Day light saving time See Summer time Declaration of Conformity 202 Default setting 2 22 69 70 84 86 96 100 110 Delete 2 all accounts 82 memories 86 one account 82 print image data 94 rate tables 114 Descending 62 Diagnostics list 180 display print 780 Differential weighing 77 57 enable disable 136 on 132 switching on off 57 119 Dismantling franking system 184 Display 2 212 contrast 102 language 128 Disposal franking system 187 DX 195 franking 50 switch off 52 switch o
91. ent ACCESS METHOD Only for type of phone line EXTENSION EXCHANGE DIGIT GROUND HOOK FLASH Defines how you access central office from an extension Usually you dial EXCHANGE DIGIT The Hook Flash time of the built in modem is permanently set to 200 msec Advanced settings and system information 123 Parameter Setting Explanation EXCHANGE DIGIT Only with access method by EXCHANGE DIGIT The exchange digit depends upon the exten sion equipment and can comprise several digits Usually you use a 0 A W indicates waiting for the dialling tone A comma indicates a dialling pause The ultimail opens a menu where you can define the exchange digit Use the numeric keys to type the exchange digit Use ENTER WAIT FOR DIAL TONE to define waiting for the dialling tone after the exchange digit was pressed Use ENTER PAUSE to define a dialling pause 124 ultimail Operator Manual 13 15 2 External Modem optional If the internal modem should prove to be incompatible with your telephone connec tion you can use the GSM modem mobile phone modem offered by Francotyp Postalia for communication with the data centre Warning Carefully read the product information that came with the GSM modem before connecting it to the ultimail Obtain information particularly on the safe handling of the GSM modem Caution For the GSM modem to work properly the phone numbers saved
92. enu using the e key e Select SYSTEM SETTINGS gt DISPLAY e Use the associated keys to REDUCE or INCREASE the display contrast After each key activation you will see the display change Adjust the setting until it is comfortable for your eyes e Press SAVE to save the displayed setting e Press within 5 seconds the key next to ACKNOWLEDGE The display contrast is set An appropri ate pop up message appears in the dis play e Confirm the pop up with the key The display contrast is maintained until the next change even if you switch the ultimail off If you do not change or confirm the settings within 5 to 10 seconds the ultimail jumps back to the last display contrast setting used 13 8 Time 13 8 1 Adjusting the current time Advanced settings and system information 103 The built in battery operated system clock safely provides the current date and hour of the day So it is only in rare cases required to correct the system clock for adjusting a minor difference Basic settings and corrections of major deviations are always carried out by Francotyp Postalia customer service 6 SET UP 4 SYSTEM SETTINGS v CURRENT TIME ADJUSTING CURRENT TIME O 15 02 2011 15 05 23 O O 300 5 os 3005 O i ronwaros 5 O our save Press SAVE to acknowledge the adjustment Selected value e Goto the SET UP menu using the e k
93. er half a year already Warning Do not reach into the danger areas marked with a safety sign Keep long hair fingers loose clothing pieces shawls and jewellery away from moving machine parts gt Caution There could be ink residues on the letter transport and the ink pad insert Make sure not to soil your clothes or any objects Use a mat to deposit the letter transport and the ink pad insert e Unlock letter transport Reach into the opening and press locking device upward e Pull letter transport to the right out of the ultimail e Deposit the letter transport on a mat e Lift the right and left flap of the soiled ink pad insert with your fingertips one after the other e Remove the ink pad insert from the letter transport The soiled ink pad insert can be disposed in the domestic waste e Clean the letter transport housing with an absorbent cloth if necessary Without gaps visual check Fanned Bevelled flap Maintenance and care 149 e Check the new ink pad insert against a light source The layering of the ink pad must be without gaps e Fan out the ink pad with a pointed object if necessary e Hold the flaps with your thumb and index finger e Insert the ink pad into the letter transport The bevelled flap points to the centre of the letter transport 150 ultimail Operator Manual e Evenly push down the ink pad insert until it audibly locks into place on both
94. etter E132 E133 Roller transport on the sealer on the automatic feeder is not correctly closed Open roller transport and close again see page 155 157 The roller transport has to lock into place E138 The envelopes do not meet the specifications too long or too short Only process mail pieces that meet the specifications see Mail piece specifications for franking on page 199 178 ultimail Operator Manual Error code Possible cause and remedy E139 Ink cartridges are missing defective or do not have any contact E140 Ink cartridges were removed and swapped during insertion Switch the ultimail off and on again Perform an ink cartridge exchange Read Starting the exchange procedure on page 144 Remove and re insert the cartridges Clean contacts in the print system cartridge holder with the FP cleaning kit clean amp renew for Ink Jet Printsystem available at Francotyp Postalia If the error persists insert new cartridges E141 Jam during label franking Remove jammed labels If necessary Pull the label dispenser to the top left out of the ultimail Pull the letter transport to the right out of the ultimail Reinsert label dispenser and letter transport Insert the labels correctly see page 49 E142 Labels cover the sensor in the label dispenser Remove the labels from the label dispenser Switch the ultimail off and on again If the error occu
95. ey e Select SYSTEM SETTINGS gt CURRENT TIME e Adjust the current time with BACK 5 and FORWARDS 5 You can adjust the current time in steps of 5 seconds each You can advance or set back the current time by five minutes e Press SAVE to save the displayed setting The current time is adjusted Please observe that you can readjust the current time at the earliest after a period of seven days after any adjustment 104 ultimail Operator Manual 13 8 2 Summer winter time The ultimail automatically changes the time at the beginning and end of summer time You can disable this function Oy SET UP M SYSTEM SETTINGS 4 SUMMER WINTER TIME SUMMER WINTER TIME ooo Oe OD AUTO CHANGE OVER OFF Please adjust the parameter Possible settings and their meaning Deactivate activate automatic change over e Go to the SET UP menu using the e key e Select SYSTEM SETTINGS gt SUMMER WINTER TIME The SUMMER WINTER TIME menu displays under AUTO CHANGE OVER the current setting e Press the key next to AUTO CHANGE OVER The setting switches between ON and OFF The displayed setting is active and maintained until a change is made ON OFF The ultimail automatically changes the clock at the beginning and end of the summer time You can set the moments of automatic change over The ultimail does not automatically change the cl
96. franking labels the length of the franking imprint is restricted You can either print a logo or an SMS text The respective other imprint has to be switched off setting WITHOUT LOGO WITHOUT SMS TEXT If ultimail is ready for operation you can start label printing Franking a label e Press the key The ultimail prints a label Franking several identical labels only possible in home menu e Type the number of labels e Press the key The ultimail prints the number of labels you have set During franking the status line shows the number of labels still to be franked 50 ultimail Operator Manual 7 1 7 1 1 Special functions Using the DX feature optional Things worth knowing about the DX feature DX7654321 15 211 0123 DX MAIL The ultimail can frank mail pieces for dispatch by the private carrier DX You can switch between carriers in the SET UP menu In order to use the DX feature it has to be activated in your ultimail the DX imprint and a DX license number have to be stored in the franking machine Then the additional function Second Carrier is available in the SET MODE menu For activation of the DX feature in your ultimail please contact your FP Partner Special features of the DX mode The postage costs for DX franking procedures are settled directly with the private carrier The postage calculation function of the ultimail is not available in DX mode
97. fter franking e Stroke your hand firmly over the envelope s letter stack s flap area 45 46 ultimail Operator Manual 6 3 3 ultimail with feeder optional 6 3 3 1 Positioning letters in stack Caution Observe the following notes for stack processing Only position letters in stack which are to be printed with the same franking imprint postage type of mail endorsement Position letters of the same format only max 353 mm x 250 mm Only position letters of nearly the same thickness 1 mm The ultimail processes letters of a thickness up to 6 35 mm Observe limits of stack heights Prepare letter stack e Sort out any deliveries which are unsuited for stack processing You feed such mail pieces individually and manually see page 48 Take about as many mail pieces as the ultimail will be able to process in one stack Maximum stack height depends upon the material Type material of mail pieces Permissible stack height Letters 50 mm about 70 letters contents 1 sheet non folded Postcards 30 mm about 100 cards of a paper weight of at least 250 g m Postcards of a paper weight of less than 250 g m 15 mm about 80 cards Markings at the letter guide face at the feeder indicate stacking height limits for letters and postcards CARDS 30 mm7 Franking 47 e Arrange the letter stack so that all envelope flaps are face down e Align upper
98. g and preparing the mail pieces Material and form of the mail pieces are of essential influence on the behaviour during feeding and separating from the stack We have had good experiences with processing envelopes of gray recycling material Thick letters gt 2 mm Thin material lt 2 mm Cards When setting the lateral letter guide Letter guide face Letter guide Shortly press on the stack to remove any air Fan the stack from all sides by waving several times Air can thus enter between the mail pieces and paper dust will be removed Leaf open the stack from all sides Sort out any cards which are too strongly arched arch gt 4 mm Sort out any cards with front edge arched upward The stack should have enough clearance between letter guide face and adjustable letter guide about 2 to 3mm Avoid too large clearance between letter guide face and adjustable letter guide If the clearance is too wide the mail pieces are not correctly guided during feeding This may result in off straight franking imprints or frequent jamming The adjustable letter guide is provided with a narrow loading area at the inner side Adjust the letter guide so that the stack is securely sitting on this surface Troubleshooting 173 When positioning the letter stack in the feeder The figure shows how the letter stack should sit in the feeder Letter guide face The letter stack should be flush with t
99. ge see chapter 14 8 You have used unsuited envelopes Observe specifications see page 200 ultimail does not start when you have positioned mail pieces Entry sensor does not recognise the letters Start letter transport with Start Stop key Troubleshooting 169 Problem Possible cause and remedy With automatic feeding from stack feeder ultimail Double feeding jam Material is unsuited for processing cards are bent too much mail pieces stick to each other Fan thin material to remove paper dust and prevent adherence of the mail pieces Leaf open card stack on all sides prior to positioning Press the air out of thick letters Observe notes for preparing letter stacks page 46 and envelope specifications pages 199 200 Jam Read Removing letter jams on page 170 Last mail piece of stack is not fed Push letter manually in until the feeder seizes the letter Mail piece jammed in the entry section Letter guide is not correctly adjusted stack is not sitting on lower letter guide support of Mail pieces are mistrack ing through the ultimail Letter guide is not correctly adjusted Mail pieces are not fed or not correctly fed Slightly lift the stack at the rear part ultimail does not start when you have positioned mail pieces Entry sensor does not recognise the letters Start letter transport with Start Stop key 170 ult
100. gement systems with quality and envi ronmental management DIN EN ISO 9001 14001 These are valid for design and manufacturing of franking machines and postal equipment registration no 275570 QM 08 UM uag Biqay XXX 0 LOZ E0 A94 OO VELE EE00 LS
101. gs you wish to change Possible settings and their meaning HIGH QUALITY PRINT OFF The ultimail prints in standard quality ON The ultimail uses more ink and gives you a higher print quality 130 ultimail Operator Manual 13 19 New PC Protocol This setting configures which parameters the ultimail sends to the personal computer PC e g at using the postage accounting software KARAT The factory setting New PC Protocol ON makes data transmission work smoothly in most cases You need to change this setting only if problems occur in the communication of the ultimail with PC software Ou SET UP v SYSTEM SETTINGS SYSTEM SETTINGS lt lt PREVIOUS NEW PC PROTOCOL ON OFF MEMO1 AFTER STANDBY STANDBY TIME 60 Cee EeRe OFF HIGH QUALITY PRINT Select the settings you wish to change O00 e Go to the SET UP menu using the e key e Select SYSTEM SETTINGS gt MORE gt MORE MORE MORE gt MORE e Press the key next to NEW PC PRO TOCOL The setting switches between ON and OFF The displayed setting is activated and maintained until the next change even if you switch the ultimail off Advanced settings and system information 131 Possible settings and their meaning NEW PC PROTOCOL The ultimail uses the new PC protocol ON default setting e g for mailreport OFF Th
102. h gt MORE 4 e Press the key next to LANGUAGE MORE The menu language switches over from English to German at once The rate table and all product specifica tions as well as the names of accounts logos remain unchanged English How to go back to the English user interface Go to the SET UP menu using the e O gt SETUP key v e Select SYSTEMEINSTELLUNGEN gt SYSTEMEINSTELLUNGEN WEITERE gt WEITERE v e Press the key next to SPRACHE WEITERE The menu language switches over from 4 German to English WEITERE The selected language is active and remains so until it is changed again Advanced settings and system information 129 13 18 High quality print For better printing results and a consistent imprint you can use the function High quality print e Go to the SET UP menu using the e O gt SET UP key v e Select SYSTEM SETTINGS gt SYSTEM SETTINGS MORE gt MORE gt MORE gt MORE MORE v ORE v ORE v ORE v ORE v ORE SYSTEM SETTINGS e Press the key next to HIGH QUALITY PRINT The setting switches between lt lt NEW PC PROTOCOL O PREVIOUS ON O OFF and ON O MEMO1 AFTER STANDBY O The displayed setting is activated and OFF intai i maintained until the next change even if aa you switch the ultimail off HIGH QUALITY PRINT OFF O Select the settin
103. he letter guide face The letter stack should be scaled out so that the front edges form a slope in the shape of the adjustable letter guide Make sure that no mail pieces can penetrate underneath the adjustable letter guide Make sure that no envelope flaps can penetrate underneath the belt con veyor With difficult materials support letter Letter guide feeding by slightly lifting the rear edges ultimail Operator Manual 15 4 Attach adjustable letter guide to feeder sealer Wire spring The adjustable letter guide is provided with clips for locking the bar The two slots in the front edge of the plastic will hold the wire spring on the bar How to insert the letter guide e Pull out the bar for adjusting the letter guide e Insert the letter guide so that the wire spring in the bar engages into the two narrow slots on the front edge of the plastic e Tilt the letter guide downward in the direction of the letter receiving tray Place the two clips on the pins at the bar with slight pressure and lock into place e Insert the bar You can avoid the letter guide being pulled off For adjusting the letter guide always hold in the recessed grip at the bar Always set the letter guide so that a clearance of about 2 to 3 mm is left Troubleshooting 175 15 5 Error codes sample UMA 01 66000123 ERROR An error message appears on the di
104. he head line will show number and logo name with or uttimail with label dis penser only start the printing process Or e With go back to overview 88 ultimail Operator Manual 12 2 Change the logo names Each logo has a name under which the motif is saved in the ultimail You can change these names according to your requests SET UP v EDIT PRINT IMAGE SMS TEXT v LOGO NAME EDIT EDITING NAME OF LOGO 3 ADVERT 03 ISHOP_ l CURSOR LEFT CURSOR RIGHT 0000 QUIT CONTINUE Enter characters using the numeric keypad Press C CE to delete characters e Go to the SET UP menu using the e key e Select EDIT PRINT IMAGE SMS TEXT LOGO NAME EDIT e Among the overview of saved logos choose the logo name of which you wish to change Note The name for a logo on the USER card cannot be changed The ultimail opens a menu for editing the name e Change the name for the logo as desired e Save the name with CONTINUE The ultimail updates the data and shows a prompt e Confirm the prompt with CONTINUE Read more about text input function on the ultimail on page 89 Print image data administration 12 3 Enter change save SMS texts ultimail can save up to six text messages SMS texts You may set the saved SMS texts for the franking imprint in the home menu gt SETUP M EDIT PRINT IMAGE SMS TEXT v
105. hows the home menu The ultimail is ready for opera tion Power switch back of the machine We recommend the following short function test F 0000 FU6000123 Do atrial run For instructions on the trial run read chapter 4 3 on page 19 00003215 YOUR Si Text lt GERD MESSAGE S 2 S URS GREAT BRITAIN alyd 39YLS0d e Adjust the ink cartridges if the franking imprint has shifted position Read chapter 14 3 on page 144 e Clean the print system if necessary e g gaps in the print image Read chapter 14 4 on page 145 ultimail Operator Manual Access rights Status p Without With With Mode Functions access card USER card MASTER Access card card OFF Accounts E assign budget Accounts create delete Accounts e 9 preset logo SMS text only your own Accounts release 7 TELESET access Accounts reset account counter Accounts view account data Change logo name e e Create block USER cards Edit SMS text e e Franking on o all accounts Franking on e e assigned account Franking Second carrier DX mail e y Incoming mail stamp e e fe o Appendix Access rights Status p Without With With Mode Functlone access card USER card MASTER Access card card OFF Load postage e e TELESET if released Load print image data logos type of mai
106. ifferential weighing mode Caution The integrated scales are de signed for a max weight of 5 kg Never place more than 5 kg on the weighing platform e Set the mailing data see chapter 5 1 e Press the key to change to the home menu e Place the letter stack or a box with letters on the weighing platform No weight and postage value are displayed e Remove one letter from the stack or from the box The ultimail determines the change in weight and calculates the postage value e Position the letter as usual e Handle the remaining mail pieces in the same way OO O70 DIFFERENTIAL WEIGHING Do you want to meter frank with this weight Special functions 59 When you empty the weighing platform the ultimail asks you if the set weight is to be used e Acknowledge with YES to frank the last letter of the stack Or NO YES Acknowledge with YES if you want to carry out the procedure 0O00 e Press NO to discard the displayed weight e g because you removed the empty box last The ultimail does not determine a postage value Processing of the letter stack is completed 60 ultimail Operator Manual 7 6 Using an external postage scale 7 6 1 Connecting an external postage scale The ultimail is equipped as a standard feature with a 9 pin interface You can connect to this interface an existing postage scale made by Francotyp Postalia e g a flexi scale Fo
107. imail Operator Manual 15 2 Removing letter jams Removing letter jam in the franking machine Warning Do not reach into the danger areas marked with a safety sign Keep long hair fingers loose clothing pieces shawls and jewellery away from moving machine parts Caution There could be ink residues on the letter transport Make sure not to soil your clothes or any objects Use a mat to deposit the letter transport e Unlock letter transport Reach into the opening and press locking device upward e Pull letter transport to the right out of the ultimail e Take out jammed letters e Insert letter transport The locking bar clicks into place The ultimail is ready for operation again Troubleshooting 171 Removing letter jams in the feeder or in the sealer Warning Do not reach into the danger areas marked with a safety sign Keep long hair fingers loose clothing pieces shawls and jewellery away from moving machine parts e Release roller transport by pressing on release key Roller transport moves upward e Take out jammed letters e Press roller transport powerfully down until it clicks into place The ultimail is ready for operation again 172 ultimail Operator Manual 15 3 How to prevent jamming and double feeding during batch mailing By simple preventive measures and special care when positioning the stacks you can reduce feeding incidents and increase processing speed Selectin
108. imail Operator Manual 7 4 Seal only function u timail with feeder sealer only You can seal letters with the feeder or the sealer without franking them ener Ee O gt setup 4 MODE SETTING ONLY TRANSPORT NO PRINTING 15 02 11 MODE ONLY TRANSPORTING Machine ready Crane se Switch on sealer e Push the seal envelope switch to the rear into seal position See also page 41 Please note Permanently reliable sealing results can be assured only when you use sealit sealing liquide The envelopes must be suited for mechanical sealing see page 200 Setting Only transporting mode e Open the SET UP menu with e key e Select MODE SETTING ONLY TRANSPORT NO PRINTING The ultimail goes back to home menu In the status line you will see MODE ONLY TRANSPORTING e Position the letters as usual at the sealer or feeder Press down moistened envelope flaps To ensure that envelopes are well sealed we recommend pressing down the enve lope flaps firmly after franking 7 5 Special functions 57 Differential weighing optional The differential weighing function enables you to conveniently frank large amounts of similar mail pieces You simply place a stack of mail pieces on the weighing platform then remove them one by one for franking The ultimail constantly checks for changes in weight and sets the postage va
109. ing of letter stacks The ultimail determines the weight of the complete letter stack and sets the postage for each letter when feeding according to the change in weight Sealer ultimail Automatic sealer to moisten and seal letters The letters are positioned manually Feeder ultimail Automatic feeder with sealer The letters are separated from the stack optionally moistened and sealed and fed to the ultimail franking machine Dynamic scales Additional module for the ultimail 90 for weighing and franking mixed mail and parcels To retrofit your ultimail with dynamic scales please contact Francotyp Postalia To run InfoPrint a PC based Francotyp Postalia data management and archiving software application you can enable the InfoPrint function of the ultimail with a machine specific release code 12 ultimail Operator Manual Options continued GSM modem external modem As an alternative to the internal modem the GSM modem can be used for communi cation with the data centre The mailcredit Kit allows you to connect the ultimail to a computer and thereby via the internet to the data centre Furthermore you can update the software of your ultimail franking machine with mailcredit You will find an overview of the ultimail system components on pages 210 to 212 Switching the ultimail ON OFF 13 3 Switching the ultimail ON OFF Power switch back of the
110. insert the ink cartridges and allow the ultimail to calibrate Read Insert new ink cartridges on page 141 176 ultimail Operator Manual Errorcode Possible cause and remedy continued Contacts are dirty C105 Clean contacts in the print system cartridge holder with the FP cleaning kit clean amp renew for Ink Jet Printsystem available at Francotyp Postalia C106 Wait a moment then pull the power cord Caution The print system might not be in sealed position Let the ultimail shut down correctly before you interrupt the power supply Wait one minute Switch the ultimail on again C113 Change the battery see page 160 C114 Caution Only use a battery 90 4701 8004 00 as provided by Francotyp Postalia C155 Card reader does not recognise access card contact issues D114 Card incorrectly inserted Insert access card MASTER or USER card with the chip facing downward Continue pushing the card in beyond the pressure point C156 Feed the letter once again C158 Perform TELESET loading of postage with loading amount O C159 Ink cartridges are missing defective or do not have any contact E127 Ink cartridges were removed and swapped during insertion E128 Perform an ink cartridge exchange see Starting the exchange procedure on a page 144 Remove and re insert the cartridges Clean contacts in the print system cartridge holder with the FP E136 aR f F E143
111. itch off 53 Print head latency 110 Print head standby time 110 Appendix Index 207 Print image data 87 delete 94 edit 87 88 89 load from card 93 Print quality check 27 flawless imprint 27 gaps 27 164 high quality print 129 misalignment 27 poor quality 164 print image distorted 165 streaky print image 164 Print system automatic cleaning 145 clean contacts 139 Product current settings 17 edit 17 29 new 77 select 26 set 17 special features 28 Product of Royal Mail 76 17 Product selection menu 17 18 26 display 17 mailing data settings 17 overview 17 Q Quick Reference Guide 7 Quick select See Memory R Rate table delete 114 load from card 112 load from data centre 173 switch over 112 update 112 113 Ready for franking 43 44 47 Received on ___ 55 Recycling Centre 273 208 ultimail Operator Manual Register 2 62 display 62 print 62 Reinstalling 188 Release key 270 211 Remote diagnostics 127 Remote Services Infrastructure 196 Remote setting See TELESET Removing letter jams 170 feeder 171 franking machine 170 sealer 171 Roller transport 270 271 RSI 127 196 Run on time 777 S Safety signs 7 211 212 Safety tips 7 8 183 Scales 212 dynamic scales ultimail 77 external postage scale 60 212 integrated internal scales 17 37 115 set gravity 716 tare 115 weigh mail pieces 37 weighing mode 57 118 Seal 41 56 210 211 Seal envelope switch off 47
112. ith the numeric keys to The assignment is printed to the housing beneath the key are entered with the key are inserted with the 0 key To force a line break you have to fill the line with blanks if necessary until the cursor jumps to the next line O O0 EDITING NAME SMS TEXT 2 SPECIAL OF_ER CURSOR LEFT CURSOR RIGHT QUIT oo CONTINUE Enter characters using the numeric keypad Press C CE to delete characters Change correct texts e Use the functions CURSOR LEFT and CURSOR RIGHT to place the cursor to the corresponding place in the text e Overwrite the marked character with the desired new character Deleting characters e You can delete characters with the key Every key actuation deletes the character that is currently marked by the cursor Deleting SMS texts See page 94 to read how to completely delete SMS texts you do not need any longer Text input is described in detail on the following pages Print image data administration 91 Example You wish to save the following SMS text VACATION 21 28 12 Text field While entering a new SMS text the text field is empty and the cursor stands at the first position of the first line EDITING NAME SMS TEXT 6 O O How to enter the text O O Press 3 times V O cursor tert CURSOR RIGHT C Press 2 once A QUIT CONTINUE O P
113. its OO O By SET UP v ACCOUNT ADMINISTRATION v ACCT EDIT v FURTHER FUNCTIONS Account number FURTHER FUNCTIONS ACCOUNT 12345 SELECT Al ACCOUNT FURTHER FUNCTIONS ACCOUNT 12345 BUDGET 1 UNLIM SELECT Al ACCOUNT FURTHER FUNCTIONS ACCOUNT 12345 BUDGET 1 RESTR SELECT ANOTHER ACCOUNT EDIT NAME CURRENT 150 00 BUDGET TYPE MONTH DELETE ACCT Please se CURRENT LIMIT 150 00 Please sel MONTHLY UMIT 50 00 Please select a function More information on the meaning of budget settings can be found on page 68 Go to the SET UP menu using the e key e Select ACCOUNT ADMINISTRATION ACCT EDIT gt FURTHER FUNCTIONS The FURTHER FUNCTIONS ACCOUNT menu appears In the head line you can see the account number If you wish to change the budget settings for other accounts select the desired account using the SELECT ANOTHER ACCOUNT function Setting budget type In the FURTHER FUNCTIONS ACCOUNT menu e Press the key next to BUDGET TYPE several times until the desired setting UNLIMITED RESTRICTED or MONTH is displayed The budget type set will determine which additional functions for credit setting limits appear 74 ultimail Operator Manual OR _ HORO eeo FURTHER FUNCTIONS ACCOUNT 12345 SELECT ANOTHER ACCOUNT EDIT NAME BUDGET TYPE RES
114. ked letter is placed in the catch tray As soon as the feeder is empty the ultimail stops Press down moistened envelope flaps To ensure that envelopes are well sealed we recommend pressing down the envelope flaps firmly after franking e Stroke your hand firmly over the envelope s letter stack s flap area Position mail pieces that are not suited for stack processing individually and manually to the feeder Letter guide face we Z e Place the letter on the belt conveyor so that the envelope flap is face down the side to be printed is face up address window is visible the upper edge is flush to the letter guide face e Push the envelope in direction of the arrow until the letter sensor recognises the envelope and starts letter transport 6 4 Franking labels optional Franking 49 The ultimail uses the Label dispenser option to print self adhesive labels You can order suitable labels for the ultimail from Francotyp Postalia Caution Only use original FP labels Do not put in more than the pre packaged 40 labels We can ensure correct label processing only when you comply with this e Remove labels from the package e Remove banderole e Insert labels into the label dispenser with support material face down The paper side to be printed is face up e Push in against a slight resistance all the way to the stop e Set the franking imprint as usual Note When
115. l e endorsements Postage register e 9 display print Seal envelopes without franking s s e e e e System settings y g not all not all not all Zero test print Postage value 0000 a E 193 194 ultimail Operator Manual uonouny NOYIM O M jeuondo JYYMLJ0S fluo pleo YJISYW YM x a JOOOLOYd Od MAN on HALSA OVO AWLL Y3LNIM YIWWNS LNINd ALNYNO H9IH uonesnByuoo wapow jsnipy ao SA Jeu4a x3 jeuajuy 39d wapoyy yebpng SLL ASGNVLS W3cG0N aii pe SNS AERIS g SHAHID SNOHd SONEHO uO ybiam jenualayiq OB puepueys aduNvis Batty ONN Re Ft i ie jcoueeorie ke 1103 3WYN 0907 aWeN 3 VN NVI apow Burybiam SAOR ONUNNOIN 5d eae paea fineso 4 INId AY1dS1d 0907 x LNNODOV MIN dN Las TIAN ATINAE Py LO9V 40 YSEWNN ael Loow TV H IIM TWILNSYS4I0 SAIVOS CALVYOALNI DEENSE SLVLS TIVIN 40 SdAL SIA qlee ened TWNOIS SNOL ages ane ae a G LIGIHNI 318YN3 LNIYdOJNI J SJuawassopue pew r odh l 440 NO GJNINOJY x 6png x YILNNO9 LYAAdy 313730 p iaa dYvo SS399Y SGON x 019Z 0 JUNIE Ajuo uondo ajeas jnoyym Aouaje Peay J
116. layed exceeds 0 grams and an account has been set an access card MASTER or USER has been plugged 5 1 1 Setting the postage value product using the memory Use the memory to fast and easily set up a product The home menu lets you retrieve up to 20 saved combinations of mailing data weight and postage You can display the available memories under MEMORY Refer to chapter 11 on how to save edit or delete memories e In the home menu press the key next to MEMORY ACCOUNT 1 0 3 6 Q MASTER O Within UK 60g First Class D WITHOUT LOGO Letter O without smis text PRODUCT SELECTION C O 15 02 11 MEMORY 1 MODE METERING Machine ready SELECTING THEMIEMIORY The SELECTING THE MEMORY menu displays all assigned memories for O 01 0 36 Wi LE LE 05 0 65 RE LE O selection 60g 60g O 02 0 25 WIELE o6 Parce O The list of memories shows 0g the memory number Og A 0 EMO MEPL the saved assignment in short format or 0 Eoso v 1 gt O the memory name 20g MORE 2 5 ER S You can scroll the list with the arrow keys To save a memory gt SETUP if more than 8 memories are available 23 24 ultimail Operator Manual OO 890 O0O00O OOOO SELECTING THE MEMORY 01 0 36 WI LE LE 60g 05 0 65 RE LE 60g 02 0 25 WI LE LE 60g 06 PARCEL 03 4 41 WI PA 1000g 09 1 20 WI LEPA 100g 04 0 59 EU LE 20g g
117. lean function see chapter 14 4 on page 145 If the malfunction persists clean print heads manually see page 146 Data for logo types of mail or rate table are not loaded into the ultimail from the card Card is defective Call Francotyp Postalia customer service The card contains no valid data Data transfer to FP service impossible Rate table updating loading from the data centre ultimail fails to establish a connection to the data centre Check connection configuration see chapter 13 15 page 120 Check phone numbers see chapter 13 16 page 126 For more troubleshooting tips regarding connection problems please refer to page 166 168 ultimail Operator Manual Problem Possible cause and remedy with envelope sealing feeder sealer ultimail Letters are not sealed Seal envelope is switched off Switch on seal envelope see page 41 Water tank is empty Fill the water tank see chapter 14 6 Letters are not correctly sealed Use sealit sealing liquid available from Francotyp Postalia Rub powerfully with your hand over the letter stack once in the area of the flaps Moistening sponge and brush are dried because the water tank was empty over a longer period of time Remove sponge and let it soak up completely see chapter 14 8 Sponge is dirty Clean the sponge see chapter 14 8 Sponge is worn Exchange the spon
118. lection menu to set mailing data change account if access to this function is permitted weigh letters u timail with scales only frank Note In the ultimail user interface the franking mode is shown as MODE METERING With the key you go back to home menu from other menus Displaying editing C the set product ACCOUNT 1 MASTER Within UK O WITHOUT LOGO First Class Letter O WITHOUT SMS TEXT PRODUCT SELECTION y O 15 02 11 MEMORY MODE METERING Machine ready Mailing data available for selection Setting a new product Display field for the current product setting PRI DUCT SELECTION Current MA Postage 0 36 O RECORDED DELIVERY Within UK First Class O CLEANMAIL Letter O WEIGHT 60 GRAM Select with keys on left display side Clear feature BACK frank letter HOME Display field for the set weight P OOO ultimail operating basics 17 Displaying the product selection menu Open the product selection menu where you set mailing data and weight from the home menu You can choose to set a new product or display edit current product settings To set a new product press the multi function key in the home menu to the right of PRODUCT SELECTION The ultimail opens the product selection menu The field showing the current product settings is empty To dis
119. lue for each letter accordingly Vas D O O0O O 0000 For enabling the differential weighing function you need an authorisation code Please contact your FP Partner Read chapter 13 22 3 on page 136 Oy SET UP v SYSTEM SETTINGS v 2 EGRATED SCALES ADJUSTING THE INTERNAL SCALES 0 GRAM DIFFERENTIAL WEIGH ON TARE CALCULATION GRAVITY 9 816800 AUTO ENDORSEM SEL ON ACCOUNT 1 MASTER WITHOUT LOGO Within UK Og First Class Letter WITHOUT SMS TEXT PRODUCT SELECTION 15 02 11 MEMORY MODE METERING AND DIFF WEIGHING Machine ready O00O O Rr Differential weighing is active Setting the differential weighing mode Open the SET UP menu with e key e Select SYSTEM SETTINGS gt INTEGRATED SCALES e Press key next to DIFFERENTIAL WEIGH The setting changes between OFF and ON lf DIFFERENTIAL WEIGH ON is displayed e Press the key to return to the home menu The mode METERING AND DIFF WEIGHING is set and remains effective until it is changed again even if the machine is switched off 58 ultimail Operator Manual OO Oo O ACCOUNT 1 MASTER WITHOUT LOGO 0 36 Within UK 27g First Class Letter WITHOUT SMS TEXT PRODUCT SELECTION 19 02 11 MEMORY MODE METERING AND DIFF WEIGHING Machine ready ey Using the d
120. machine Home menu example ACCOUNT 1 0 3 6 master Within UK 60g First Class C wmour uoco Firet C O without smis text PRODUCT SELECTION C QO 15 02 11 ail MODE METERING Machine ready Use the power switch on the back of the franking machine to switch the ultimail franking system ON OFF Switching on e Switch the power switch on the back of the franking machine to the I position The display lights up and a start routine is initiated All system components are now checked and activated by the ultimail The self test is accompanied by signal ling beeps and information on display The home menu appears in the display The ultimail is ready for operation Notes The example shows the complete home menu ACCOUNT only appears if an access card MASTER or USER is plugged in or if access control is switched off A postage value only appears if all required mailing data are selected the displayed weight value exceeds 0 g and an access card MASTER or USER is plugged in or if access control is switched off METERING stands for franking mode 14 ultimail Operator Manual Power switch back of the machine Switching off Caution Always switch the ultimail off using the power switch Never simply pull the power cord or interrupt the power in any other way before the printing system has moved to sealed position That way you can prevent drying and mai
121. mechanically see chapter 14 4 2 on page 146 145 146 ultimail Operator Manual 14 4 2 Manually cleaning the print heads Caution Inexpert cleaning can damage the print heads and render them useless To avoid damage to the print heads make certain to heed the following hints e Always start the integrated ultimail cleaning function first when you expe rience print quality issues Read chapter 14 4 1 on page 145 e You should manually clean the print heads in exceptional cases only where intensive cleaning fails to restore the normal print quality e Only use a soft fibreless cloth that is moistened with de ionised water for cleaning Small fibres might clog the nozzles A cloth that is dry or not soft enough may cause scratches Such scratches make the print cartridge useless because they prevent the ink jet from being correctly positioned during printing e Do not use chemical cleaning agents S setup v SYSTEM SETTINGS 4 PRINT 4 CHANGE INK CARTRIDGES Moving the ink cartridges to exchange position e Goto the SET UP menu using the e key e Select SYSTEM SETTINGS PRINT CHANGE INK CARTRIDGES The cartridges are now in exchange position Removing an ink cartridge Caution Swapped ink cartridges can cause print system errors We recommend you remove only one cartridge at a time for cleaning You thus avoid mixing up the cartridges when inserting them agai
122. memories 134 memory no 1 84 86 print list 25 83 save settings 84 show 25 use 23 Memory administration extension 134 Menu 16 home menu 16 product selection menu 17 SET UP menu 194 Metering See Franking Misalignment 27 Mode INCOMING STAMP 55 96 METERING 16 43 44 47 96 METERING AND DIFF WEIGHING 57 METERING AND WEIGHING 96 ONLY TRANSPORTING 56 96 PRINTING LOGO 96 SECOND CARRIER 57 96 set 95 Modem 120 195 configuration 120 configuration overview 122 external 63 120 122 GSM modem 122 124 internal 63 120 122 set dialling parameters 127 Modem type 121 125 Moistening adjust 153 change brush 158 change moistening sponge 154 clean brush 158 clean moistening sponge 154 Monthly limit See Limit 74 Multi function keys 2 N New PC Protocol 130 on off 130 Non seal 47 210 211 0 Operating and storage conditions ink cartridges 201 ultimail 201 Operating menu 16 Operating modes 95 Other products 32 P Phone line connection 212 Phone numbers change 126 customer service 213 Phone socket 212 Pop up 28 Postage scale external 60 Postage table See Rate table Postage used 62 Postage value 22 30 calculate 26 display in product selection menu 17 display in the home menu 16 enter manually 32 flashing 28 set 23 Power connection feeder 189 211 franking machine 190 212 Power switch 13 14 60 212 Pre select counter 96 See also Batch counter set 52 set in home menu 54 single use 54 sw
123. mm Flap shape and size A E E a E E D D 5 E el5 E EP R Sls Minimum D Envelope flap contour d 2 Maximum Envelope You cannot process rectangular pointed or high flaps The side cuts of the flap should be parallel and very close to the side fold edge Appendix Technical Data 201 Operating and storage conditions ultimail franking system and ink cartridges Operating temperature 15 C to 35 C Only use in closed rooms Do not expose to direct sunlight Rel humidity 15 to 80 non condensing Integrated postage scales optional Weighing area 3g to 5 000g Smallest display value 1Qg display accuracy 202 ultimail Operator Manual Declaration of Conformity We Francotyp Postalia GmbH located in Germany D 16547 Birkenwerder Triftweg 21 26 herewith declare in our own responsibility that our FRANKING SYSTEM ultimail consisting of Franking Machine Series ultimail xxx x 0 9 with optional semiautomatic Feeder Model Sealer ultimail or automatic Feeder Model Feeder ultimail Type Designation is designed and assembled in conformity with the following harmonized standards EN 60950 1 EN 55022 EN 35024 EN 61000 2 3 EN 61000 3 3 TBR 21 in accordance with the rules of European Directives 2004 108 EEC Electromagnetic Compatibility Directive 2006 95 EEC Low Voltage Directive 13 November 2008 Date Name and authorize
124. n e Open the cartridge flap e Remove one ink cartridge Maintenance and care 147 Cleaning the print head e Moisten a soft fibreless cloth with de ionised water If you do not have de ionised water at hand you can also use distilled or tap water Tap water contains minerals that can leave deposits on the print heads though Best results are achieved with the FP contact cleaner and cleaning clothes of the FP cleaning kit clean amp renew for Ink Jet Printsystem available at Francotyp Postalia e Hold the cartridge as shown in the figure The nozzles face down e Wipe the print head slowly and very softly with the cloth in the direction of the arrow Repeat this procedure several times The water will blend with ink residues on the print head and clean the nozzles e Reinsert the ink cartridge e Remove the other ink cartridge and clean it in the same manner e Reinsert the ink cartridge e Close the cartridge flap e Adjust the ink cartridges see chapter 14 3 on page 144 For details on removing and inserting the ink cartridges read pages 140 to 142 148 ultimail Operator Manual 14 5 Replacing the ink pad insert The purpose of the ink pad insert is to absorb spilled ink It is located beneath the printing position of the print heads The ink pad insert should be replaced every 100 000 imprints at least once a year In exceptional cases replacement may be necessary aft
125. n 51 Dynamic scales ultimail 77 E Endorsement imprint 22 Envelope flap shape 200 specifications 200 with address window 199 Equipment 198 Error general 162 in basic settings 167 signal tones 101 when connecting to data centre 166 when franking 163 when loading postage 166 when sealing letters 168 when setting franking imprint 163 when weighing 164 with stack processing 169 Error codes 175 Error messages 175 Extension bracket 47 187 211 External modem GSM modem 125 External postage scale connect 60 use 60 F Feeder 77 271 connect with franking machine 188 connection 272 separate from franking machine 187 Feeding large mail pieces 48 letter postcard 43 44 letter stack 46 similar mail pieces at sealer 45 Flashing postage value 28 Format markings 39 40 Franking DX mode 50 labels 2 49 letters 43 letters from stack 47 Franking imprint 195 check print quality 21 example 22 set 22 G Gaps in print image 21 Gravity 116 GSM Modem 124 GSM modem 12 63 120 122 124 connect 124 set change PIN 125 H Hand feed tray 212 attach 188 separate from franking machine 186 High quality print 129 switch on off 129 Home menu 73 16 22 back to 2 franking imprint settings 16 overview 16 Hotline 127 Appendix Index 205 Incoming mail 77 position 55 stamp 55 Incoming mail stamp function end 55 use 55 InfoPrint 11 137 enable disable 137 Ink cartridges 201 212 adjust 142 144 change 139
126. ng accounts with SELECT ANOTHER ACCOUNT e Select the account the settings of which you want to change The ultimail goes back to EDIT ACCOUNTS menu Now you can change the standard logo and the standard SMS text for this account Vas You can also select an account in the following way e Type the account number e Confirm with SELECT ANOTHER ACCOUNT 71 72 ultimail Operator Manual 10 2 2 Release block TELESET access e Go to the SET UP menu using the e key gt gt SET UP t e Select ACCOUNT ADMINISTRATION gt ACCT EDIT ACCOUNT ADMINISTRATION i The EDIT ACCOUNT menu appears You can see the account number in the ACCT EDIT head line If you wish to change the TELESET access for other accounts select the desired account using the SELECT ANOTHER ACCOUNT function Account number EDIT a Release block TELESET ACCOUNT 12345 In the EDIT ACCOUNT menu SELECT ANOTHER ASSIGN REMOVE ACCOUNT USER CARD e Press the key next to ACCESS TO TELESET until the desired setting is displayed ON release OFF block WITHOUT SMS TEXT SET ACCOUNT TO ZERO WITHOUT LOGO ACCESS TO TELESET ON Please select a function From that moment the displayed setting for TELESET access is activated 3900 OOO FURTHER FUNCTIONS Block release TELESET access Account administration 73 10 2 3 Changing budgets and assigning cred
127. nt register states R1 DESCENDING Postage available R2 ASCENDING Total value of all franking imprints performed R3 CONTROL TOTAL Sum of all loaded values total R4 TOTAL PIECES Number of franking imprints performed including zero test prints Print register e Press the key e Position an empty envelope or a card Or e Print the information on labels using key ultimail with label dispenser only Loading postage TELESET 9 Loading postage TELESET TELESET is the loading of the desired postage credit To load postage your ultimail establishes a connection with the Teleset data centre TDC and loads the desired amount Accounting is as per your contract with the Royal Mail Permissible amounts which may be loaded You may load amounts to a maximum of 9 990 in steps of 10 The permissible maximum amount depends on the postage credit left on your ultimail When topping up you must not exceed the upper postage credit limit of 9 999 99 Register R1 Descending There are the following options for connecting with the Teleset data centre Internal modem External GSM modem mailcredit web access via a PC and the Francotyp Postalia mailcredit software The Teleset procedure as such runs in the same manner regardless of the type of connection to the Teleset data centre in use Whenever the ultimail connects to the Teleset data centre a number of check and upd
128. ntain a constant printing quality e We recommend going to home menu before switching the ultimail off To do so press the key e Switch the power switch to the O position The ultimail finishes all operations which are currently in process and moves the printing system to sealed position This switch off routine may take some time ultimail switches off The display illumina tion switches off as well ultimail operating basics 15 4 ultimail operating basics In this chapter you will learn about the basic ultimail functions and how to use the operating menu 4 1 Access control by MASTER USER card MASTER card and USER card both designated as access cards control access rights to the ultimail A MASTER card allows you to access all functions A USER card allows you to access selected functions only Franking to the assigned account Entering and changing of SMS texts Assigning a logo and SMS text to the account The authorisation for franking can be set so that no access card is necessary accounts refer to chapter 10 4 on page 78 vie 9 Then franking will be possible without MASTER card or USER card to all vt 4 9 You will find an overview of the access rights on page 192 How to insert the access card into the card reader e Insert access card into the card reader in the direction of the arrow The chip on the card should face downward e Push access card in as far as it goes You
129. ntification the place of posting and the date as well as a serial number An advertisement a text message and an endorsement can also be printed Special self adhesive label which you can frank and stick onto your mail pieces Necessary for large heavy and thick mail pieces Also use labels to attach on the mail piece when the material is not suited for ink jet printing Available as single labels for feeding with label dispenser double labels for manual feeding Software for PCs to connect FP franking machines to the data centre TDC via the internet Lets you also update the software of the franking machine Chip card machine specific Access card for system administrator MASTER card allows access to all system functions The built in modem or an external modem enables the ultimail franking system to establish a connection to the data centre e g for loading postage 196 ultimail Operator Manual RSI SMMC TELESET Remote value setting Teleset data centre TDC Test print USER card Zero test print trial run Remote Services Infrastructure Allows the online update of data in the franking system and transmitting diagnosis data to the Francotyp Postalia service Security Module Management Centre Data centre for special service purposes Franking machine accounting system by Francotyp Postalia The ultimail franking system and the Teleset data centre exchange value specification
130. number appears in the display behind Your input __ e Read the text in the display very care fully Then select TEST NEW ADJUSTMENT to repeat the adjustment or END ADJUSTMENT PROCEDURE e If necessary repeat the adjustment several times until the cartridges are correctly aligned 144 ultimail Operator Manual O SET UP 4 SYSTEM SETTINGS 4 PRINT 4 CHANGE INK CARTRIDGES 14 3 Adjust the ink cartridges Starting the exchange procedure If you wish to change the ink cartridges before being prompted by the ultimail go to the change procedure in the SET UP menu e Go to the SET UP menu using the e key e Select SYSTEM SETTINGS PRINT CHANGE INK CARTRIDGES The change procedure starts The ultimail requests you to open the flap and to change the cartridges e Change the cartridges Follow the instructions how to change cartridges on pages 139 to 142 Only start the adjustment procedure if the franking imprint contains misalignments By adjusting the ink cartridges you obtain a perfect print image Gy SET UP v SYSTEM SETTINGS v PRINT v ADJUST INK CARTRIDGES Starting the adjustment procedure e Go to the SET UP menu using the e key e Select SYSTEM SETTINGS PRINT ADJUST INK CARTRIDGES The ultimail will start a procedure for cartridge adjustment Follow the instruc tions in the display For details of th
131. ock at the beginning and end of the summer time O0 SUMMER WINTER TIME MONTH 3 MARCH MONTH 10 OCTOBER WEEK LAST WEEK LAST DAY 1 SUNDAY DAY 1 SUNDAY AUTO CHANGE OVER ON Please adjust the parameter O00 Advanced settings and system information 105 Setting the beginning and end of summer time To set the beginning and end of the summer time automatic change over must be activated e Press the associated keys several times until month week in the month and day of the week show the desired setting for BEGIN and END Beginning and end of summer time are set and maintained until the next change is made 106 ultimail Operator Manual 13 8 3 Setting time zone OR _ HORO Oy SET UP v SYSTEM SETTINGS v ORE v ORE v ORE v TIME ZONE SETTING TIME ZONE TIME ZONE O E 12 0 00 120 Ci 4 gt BACK 0 5 FORWARDS 0 5 Quit save Press SAVE to acknowledge the adjustment Selected setting Abort setting e Go to the SET UP menu using the e key Select SYSTEM SETTINGS gt MORE MORE MORE gt TIME ZONE The display shows the time offset relative to GMT UTC Time zone setting can be shifted in steps of half an hour each If necessary e Use the associated keys to shift the time zone by BACK 0 5 or FORWARDS 0 5 For use in Great Britain s
132. onge on the feeder and sealer e Be extremely careful when handling liquids Immediately pull out the power plug if any liquid has penetrated the interior of the ultimail Have the ultimail franking system checked by Francotyp Postalia service before starting it up again e Itis advisable to switch off the franking machine before removing the water tank and changing the sponge OFF e Switch off the franking system Switch the power switch on the back of the franking machine to the O position Power ae back of the machine e Release the flap by pressing on the recess and fold up as far as it goes Maintenance and care 155 e Remove water tank out of housing and put it at a safe place e Release roller transport by pressing on release key Roller transport moves upward Now you have access to the moistening brush beneath the roller support e Lift the brush up and to the left At the rear of feeder sealer e Carefully pull out to the back the water tray e Empty water tray 156 ultimail Operator Manual Sponge Basket Checks Basket on the extreme left Cut out Sponge closely below the bars without protrusion Basket flushed on top Lift out of the water tray the basket with the sponge Remove sponge from basket Clean sponge or replace with a new one Put a new sponge into water before inserting it and let soak completely The flaps
133. play edit the product press one of the two multi function keys to the right of the product in the home menu These are the two keys at the top right next to the display The ultimail opens the product selection menu displaying the current product settings The product selection menu The display field shows the current product settings the postage value all mailing data selected and the weight A postage value appears only if all necessary mailing data have been selected the weight displayed exceeds 0 grams and an account has been set an access card MASTER or USER has been plugged The mailing data available for selection are shown in the display left 18 ultimail Operator Manual OO OD Multi function keys without function here PRODUCT SELECTION WITHIN UK EUROPE REST OF WORLD Current settings gt gt MORE WEIGHT 60 GRAM O Select with keys on left display side Clear feature BACK frank letter HOME o SET UP 4 SYSTEM SETTINGS 4 MORE 4 TONE SIGNAL In the product selection menu you can select mailing data using the multi function keys to the left of the display When more than four items are avail able scroll using MORE PREVIOUS manually specify the weight using the multi function key to the right of WEIGHT weigh letters u timail with scales only Some of the
134. played e Press CONTINUE to confirm and proceed with the configuration procedure Setting changing PIN e Press the key next to CHANGE PIN to open the menu for setting or changing your PIN e Enter the PIN for the SIM card at least 4 digits at most 8 digits e Press SAVE to set the PIN Finally the ultimail displays the saved modem configuration e Press CONTINUE to end the modem configuration procedure 126 ultimail Operator Manual 13 16 Changing phone numbers The ultimail saves important phone numbers In this menu you can see and change all saved phone numbers O0O000 Caution Any incorrect setting of the phone number for the TDC Teleset data centre results in non loading of postage Caution When using the GSM modem the phone numbers must not contain any blanks Ou SET UP 4 SYSTE SETTINGS 4 ORE 4 ORE CHANGE PHONE NUMBERS CHANGE A PHONE NUMBER FOR YOUR ORDER Current setting Your input 0500 223 563 0123456789 INSERT SPACE QUIT SAVE Use the keypad to enter the number hone When using the GSM modem do not insert spaces e 0O00 e Go to the SET UP menu using the e key e Select SYSTEM SETTINGS gt MORE gt MORE gt CHANGE PHONE NUMBERS The ultimail opens the PHONE NUMBERS menu e Press the key next to the phone number you wish to change The ultim
135. ply as scales For this purpose differential weighing has to be switched off refer to page 57 Ou SET UP 4 SYSTEM SETTINGS INTEGRATED SCALES ADJUSTING THE INTERNAL SCALES 0 GRAM DIFFERENTIAL WEIGH TARE CALCULATION WEIGHING MODE LOCK GRAVITY 9 816800 OGOGO AUTO ENDORSEM SEL ON OR HORO Possible settings and their meaning e Go to the SET UP menu using the e key e Select SYSTEM SETTINGS gt INTEGRATED SCALES e Press the key next to WEIGHING MODE The setting switches between LOCK and NORMAL The NORMAL weighing mode is not available for postage calculation When quitting the menu the ultimail automatically sets the weighing mode back to LOCK LOCK default setting NORMAL If you add further mail pieces to the delivery on the weighing tray and take them off again the scales will not deter mine any new weight The original dis play remains unchanged The ultimail will continuously determine the loaded weight and display the momentary value Advanced settings and system information 119 13 14 5 Switching differential weighing mode on off optional The Differential weighing feature is only available if the differential weighing option has been unlocked on your franking system see chapter 13 22 3 on page 136 Oy SET UP v SYSTEM SETTINGS INTEGRATED SCALES ADJUSTIN
136. print system Subsequent to calibrating the ultimail cleans the ink cartridges The cleaning procedure runs automatically Adjusting the ink cartridges The ultimail proceeds with the adjusting procedure and prompts you to feed an empty letter e Feed an empty envelope for ultimail test print The ultimail prints the test print Horizontal line e Determine the number on the test im print where the horizontal line is the straightest e Enter the number with numeric keys The entered number appears in the display behind Your input __ O0O0OOQO oOo0o0O ADJUSTING INK CARTRIDGES Enter the number of the horizontal line that is the straightest O Your input CONTINUE Please test change the setting and select a function 66000123 GBR 10 01 00 10 13 36 15 02 11 ADJUSTING INK CARTRIDGES Please enter number of vertical line where the two sections are as close as possible to beinn ssed Your input The procedure is comple A the 0 i ptimum vertical and horizontal ines are under the number 5 END ADJUSTMENT PROCEDURE TEST NEW ADJUSTMENT Please test change the setting and select a function 0O00 oood Maintenance and care 143 e Confirm with CONTINUE Vertical line e Determine the number on the test imprint where the vertical line is the straightest e Enter the number with numeric keys The entered
137. r Ink Jet Printsystem available at Francotyp Postalia Warning Ingestion of the ink can be damaging to your health Avoid contact with the eyes Keep the ink cartridge away from children Further instructions for use are enclosed with the ink cartridges Caution Please observe the following instructions for protection of the print system e We recommend to use only approved FP equipment and FP original parts The manufacturer FP has established reliability safety and applicability The manufacturer cannot assess the reliability safety and applicability for products not approved by FP and therefore not vouch for such products e Always replace the ink cartridges in pairs Always use new ink cartridges e Only replace cartridges if you are requested to do so by the ultimail The cartridges will then be in exchange position CHANGE INK CARTRIDGES Please open the ink cartridge flap Turn green catch towards display and remove both ink cartridges Then press CONTINUE OOOO QUIT CONTINUE Acknowledge with CONTINUE O OOQ Change ink cartridges This is the message which is displayed by the ultimail to request you to change the cartridges Follow the instructions in the display e Confirm the steps using the key next to CONTINUE The different steps open cartridge flap remove old cartridges are described in detail on the following pages 139 140 ultimail Operator
138. r connecting an external postage scale to the ultimail you need a special interface cable You can order an interface cable from Francotyp Postalia Warning Read the Operator s Manual of your FP postage scale before connecting it to ultimail Obtain information particularly on the safe handling of the FP postage scale Caution Only ever use the correct cable for the ultimail do not use other cables supplied with other franking machines e g optimail Power switch back of the machine Switch off the ultimail franking system Switch off the FP postage scale Plug the interface cable you obtained from Francotyp Postalia in the 9 pin interface marked by the sign and tighten screws The interface is located on the back of the machine Connect the interface cable to the FP postage scale Switch on the ultimail Switch on the FP postage scale Set up the FP postage scale for opera tion on ultimail Special functions 61 7 6 2 Using ultimail with an external postage scale You only use the external postage scale with the ultimail to determine and set the weight The postage calculation of the scale is not used in connection with the ultimail account 0 36 O MASTER Within UK 60g werour Loco First Class Letter O WITHOUT SMS TEXT PRODUCT SELECTION O 15 02 11 MEMORY MODE METERING Machine ready ACCOUNT 1 MASTER WITHOUT LOGO 0 36 Within UK 97g Fi
139. ress 2 3 times C Enter charactlers using the numeric keypad Press C CE to delete characters Press 2 once A puso Press once T Press 4 3 times l Press 3 times 0 Press 6 twice N To change to the next line fill in the first line with 12 blank characters Press 0 once blank When the cursor has jumped one place to the right Enter the next blank Repeat until the cursor jumps to the next line The cursor will now stand at the beginning of the second line Press 2 4 times 2 92 ultimail Operator Manual Text field with new text EDITING NAME SMS TEXT 6 VACATION 21 28 12 _ CURSOR LEFT CURSOR RIGHT QUIT CONTINUE CESSES ooo Enter characters using the numeric keypad Press C CE to delete characters Press 2 4 times 2 The text field displays the text exactly as it will be subsequently printed during franking e Press CONTINUE to save the text A message display informs on the update of the saved data e Confirm the prompt with CONTINUE The new SMS text is saved and can be set for franking immediately We recommend doing a trial run with postage value 0 00 zero test print to check the new SMS text Print image data administration 93 12 4 Loading print image data from card You can easily load print image data e g logos type of mail endorsements from cards Order the card with the desir
140. rmation to text input on pages 89 to 92 Standard logo NO STANDARD LOGO When you set up the account for franking the last selected logo will remain set in the home menu WITHOUT LOGO all available logos The selected logo is automatically set to the account during the change Standard NO STANDARD When you set up the account for SMS text SMS TEXT franking the last selected SMS text will remain set in the home menu WITHOUT SMS TEXT The selected SMS text is automati all available SMS texts cally set to the account during the change TELESET access ON TELESET is released The account user is authorised to load postage OFF TELESET function is blocked 68 ultimail Operator Manual Possible settings and their meaning Budget UNLIMITED The total postage of the ultimail is available RESTRICTED Account is supplied with a certain credit current limit When the credit is used up the ulti mail blocks the account until a new credit is assigned see chapter 10 2 3 on page 73 MONTH The account is provided with a monthly credit monthly limit In addition you define the current credit for the account current limit On every change of the month the ultimail sets the credit current limit back to the monthly limit You can change the current limit at any time independently from that Account administration 10 2 Change settings for existing
141. rs on an ultimail without label dispenser simply confirm the error message E147 Clean the ink cartridges see chapter Cleaning the print system on page 145 G101 No rate table stored Load rate table see chapter 13 13 on page 112 G239 L100 Card incorrectly inserted Insert card with the chip facing downward Continue pushing the card in beyond the pressure point M104 Selected product setting is not permitted M129 Memory error Products for which the postage value has to be entered manually cannot be saved as memory items Troubleshooting 179 Error code Possible cause and remedy 0007 Connect the modem cable see page 189 Check the phone numbers see page 126 X003 Letter stack is too high Observe the maximum stack height see page 46 Letter stack not fanned Always prepare letter stacks for batch mailing for detailed information refer to pages 46 to 47 X004 Water tank is empty Fill the water tank see page 151 Moistening sponge and brush are dried Remove sponge and let it soak completely see chapter 14 8 on page 154 Moisten the brush Stroke with your finger several times over the brush Sponge is worn Exchange the sponge see chapter 14 8 on page 154 Brush is worn Exchange the brush see chapter 14 9 on page 158 Moistening felt is jammed and therefore cannot take up any water Check the moistening felt
142. rst Class Letter WITHOUT SMS TEXT PRODUCT SELECTION 15 02 11 O0O0OQO MEMORY MODE METERING Machine ready O0OQ0O OOOO e Switch on the ultimail and wait for the start routine to finish e Switch on the FP postage scale and wait for the start routine to finish e At the ultimail select franking imprint settings mailing data logo ultimail has to be ready for franking Display shows the home menu Mode METERING franking e Place the mail piece on the weighing platform of the FP postage scale ultimail sets the postage value using the selected mailing data and the weight received from the external postage scale e Frank the mail piece with ultimail Please heed the following note if the ultimail features integrated scales and an external postage scale When calculating the postage value ultimail always applies the weight value transmitted last 62 ultimail Operator Manual 8 Postage register The ultimail saves important parameters and postage used information in registers You can have the register states displayed and printed on an empty envelope or a label UMA 01 1234567 REGISTER SAD 12345678 R1 R2 R3 E E E R4 oO oO DESCENDING ASCENDING CONTROL TOTAL TOTAL PIECES 1 150 16 749 84 1 900 00 411 Press LABEL or START to start a register print out LD e Press R key You will see the curre
143. rther envelopes cards if required Or e Use the key to print the list on labels u timail with label dispenser only The ultimail needs some time to generate the imprint and then prints the list of available memories 84 ultimail Operator Manual 11 2 Saving settings e e Set the mailing data and the weight in gt SET UP the product selection menu 4 Go to the SET UP menu using the e EDIT MEMORY key e Select EDIT MEMORY e Press the key next to the memory number under which you wish to save the settings You can overwrite existing memories with a new assignment The EDIT MEMORY menu appears e Select SAVE COMPLETE MEMORY or SAVE MEMORY WITHOUT WEIGHT EDIT MEMORY selected memory 09 current settings 1 20 100g WI LE PA SAVE COMPLETE MEMORY SAVE MEMORY WITHOUT WEIGH Please selez a function The ultimail saves the current setting The new assignment appears in the memory list oo OOOO Save mailing data and displayed weight in the example 100 g Do not save displayed weight saves 0 g as the weight Possible settings and their meaning SAVE COMPLETE MEMORY The ultimail saves the complete current product setting mailing data displayed weight and the appropriate postage SAVE MEMORY WITHOUT WEIGHT The ultimail saves the mailing data and 0 g as the weight Note on Memory 1 P The setting
144. s freely editable max 5 lines a 20 characters each Low postage warning Short code memories ultimail without integrated scales optional ultimail with integrated scales Incoming mail stamp Differential weighing DX feature InfoPrint 9 pin interface connection to an external device mailcredit Kit GSM Modem Additional 9 pin interface Subject to short term modification e eoeeoeood Os N S gt 10 50 EK JRONE JE EK JE JORO d gt N O 50 200 Appendix Technical Data 199 Mail piece specifications for franking Format Thickness Material Friction coefficient Labels Envelopes with address window Minimum values 140 mm x 90 mm 200 mm x 90 mm franking with SMS text and logo Maximum values 353 mm x 250 mm ISO B4 Postcards max 1 mm Letters max 6 35 mm 1 4 Ink absorbent material on which ink will dry within one minute 75 g m to 120 g m Bleached coloured or recycling paper Rough through glossy No dark paper No material with air cushions No corrugated paper No high gloss on the side to be imprinted 0 3 to 0 4 Self adhesive labels from Francotyp Postalia order no 58 0033 3158 00 1 000 pieces Address window size max 115 mm x 45 mm Address window may not be inside the printing range 200 ultimail Operator Manual Envelope specifications for sealing Flap position On the longitudinal side Flap height 25 mm to 75
145. s for the dispatch Read chapter 7 2 on page 52 6 3 1 ultimail with hand feed tray If the ultimail is ready for operation you 0 36 can feed your mail pieces for franking ACCOUNT 1 MASTER Ready for operation means ultimail shows the home menu the postage value is displayed the status line shows MODE METERING Machine ready Within UK 60g COMPANY LOGO First Class Letter YOUR TEXT PRODUCT SELECTION MEMORY 1 O00 Dt 15 02 11 MODE METERING Machine ready e Place the letter on the hand feed tray so that the side to be printed is face up address is visible the upper edge is flush to the letter guide face e Push the envelope in until the letter sensor recognises the envelope and starts letter transport The ultimail feeds the envelope prints and places the franked envelope in the catch tray 44 ultimail Operator Manual 6 3 2 ultimail with sealer optional If the ultimail is ready for operation you 0 3 6 can feed your mail pieces for sealing and ACCOUNT 1 franking MASTER Within UK 60g COMPANY LOGO First Class Letter Ready for operation means ultimail shows the home menu the postage value is displayed the status line shows MODE METERING MODE METERING Machine ready Machine ready YOUR TEX PRODUCT SELECTION 15 02 11 MEMORY 1 OOOO JOU
146. s when loading postage which release the desired postage amount Accounting is as per your contract with Royal Mail Data centre of Francotyp Postalia Here the called postage is released and accounts are managed The Teleset data centre is at your service for data exchanging 24 hours a day Imprint consisting of a series of different patterns You can align the cartridge with the aid of horizontal and vertical bar patterns Chip card machine specific Access card for an account A USER card allows the franking to one account and the access to selected system functions Franking imprint with the postage value 0000 This enables you to check the settings for the franking imprint and the imprint quality Technical Data Dimensions Length x Width x Height Weight Power connection Power consumption Battery Performance with ISO C5 6 Display Noise emission Print system Appendix Technical Data 197 564 x 400 x 273 mm ultimail 60 ultimail 90 with hand feed tray and catch tray 564 x 400 x 299 mm ultimail 60 ultimail 90 with scales hand feed tray and catch tray 807 x 400 x 273 mm ultimail 60 ultimail 90 with sealer and catch tray 807 x 400 x 299 mm ultimail 60 ultimail 90 with scales sealer and catch tray 1028 x 400 x 273 mm ultimail 60 ultimail 90 with feeder and catch tray 1028 x 400 x 299 mm ultimail 60 ultimail 90 with scales feeder and catch tray 8 9 kg franking m
147. se read this Operator Manual before using the ultimail franking system Please keep the manual near the ultimail at all times for reference This Operator Manual applies to all configurations and equipment varieties of franking machines ultimail 60 and ultimail 90 Functions which are only available with certain configurations are recognisable by a suffix e g optional In this Operator Manual ultimail stands for the franking systems ultimail 60 and ultimail 90 Quick Reference Guide The Quick Reference Guide gives you an overview of the operating menu and franking with the ultimail The following keywords and safety signs identify the safety tips in this Operator Manual Warning indicates a potential hazard which may result in A injury Warning indicates a potential danger of injury caused by rotating components Danger areas of the ultimail are marked with such a safety sign Caution indicates a potential hazard that may result in damage to the ultimail or impair the franking process The following symbols and text features are used in this Operator Manual MEMORY Menu names and options from the operating menu are written in capital letters Please select Prompts and messages are highlighted by quotation marks A tip offers advice or additional suggestions for improving the operation Display graphics show inputs and current settings The multi function key s to be pressed is are marke
148. sides Its sides will be flush with the letter transport e Insert letter transport The locking bar clicks into place The ultimail is ready for operation again Maintenance and care 151 14 6 Filling the water tank feeder sealer ultimail Feeder and sealer are supplied with the same moistening unit Filling the water tank is done in the same way Please note that we can assure reliable sealing results only when you use Francotyp Postalia sealit sealing liquid Using tap water is possible Note however that the sealing process may be less reliable when using water Warning Please observe the following safety tips when handling the water l T tank e Make sure that the screw cover on the water tank is firmly tightened and well sealing before inserting the tank into the machine with its opening down e Be extremely careful when handling liquids Immediately pull out the power plug if any liquid has penetrated the interior of the ultimail Have the ultimail franking system checked by Francotyp Postalia service before starting it up again e Release the flap by pressing on the recess and fold up as far as it goes Recess e Remove water tank out of housing 152 ultimail Operator Manual e Unscrew water tank cover e Fully empty water tank and if neces sary Clean it e Fill the water tank with sealit sealing liquid e Place water tank screw cover and tighten e Turn water tank
149. splay 11 44 27 in case of an error or handling error An FOUND ERROR CODE 00000000 O00OQO THE REQUIRED ACCOUNT CANNOT BE additional beep may also indicate an error see chapter 13 6 on page 101 Make sure to carefully read the error message You will be given hints on the error cause and what you can do to remedy it D036 00000000 O00O In many cases you can eliminate minor Acknowledge with ENTER faults and problems with the ultimail yourself The following pages give additional hints on possible causes and remedies for a number of selected error codes N Please contact the Francotyp Postalia 9 service if you cannot remedy an error by means of the display information and the hints given in the present Operator Manual Error code Possible cause and remedy C104 Probably a consecutive fault because of an error that occurred before Switch the ultimail off and on again If necessary pull the power cord Caution The print system might not be in sealed position Let the ultimail shut down correctly before you interrupt the power supply Wait one minute Switch the ultimail on again C105 Ink cartridges are missing or have been incorrectly inserted incorrectly calibrated Start the cartridge exchange procedure see page 144 Check whether both cartridges are correctly locked the two green catches are in a horizontal position over the cartridges Correctly
150. t Cleaning changing the brush is done the same way Switching off the franking system Switch the power switch on the back of the franking machine to the O position ie 4 a Separate the feeder sealer from the franking machine This facilitates changing the moistening brush and prevents you from injury due to lacking elbow room Power na back of the machine For details on separating the feeder sealer from the franking system read pages 184 to 187 e Release roller transport by pressing on release key Roller transport moves upward Now you have access to the moistening brush beneath the roller support On both sides the brush is provided with pins that are snapped in clips on the sword e Slightly lift the brush and pull it off the sword in the direction of the arrow Maintenance and care 159 e Clean brush or replace with a new one e Moisten a new brush before inserting it e Hold the brush as shown in the figure The bristles must face down e Put the rear pin into the clip of the i sword as indicated by the arrow J e Then carefully snap the front pin into 2 the clip of the sword U Pin rear Pin front Push the roller transport down until it locks into place e Attach the feeder sealer to the franking machine For details on attaching the feeder sealer to the franking system read pages 188 to 190 160 ultim
151. t gt MORE Please select a memory To save a memory gt SETU P APPLY THE STORED WEIGHT Do you want to apply the stored weight of this memory The current weight amount from the integrated scales is not taken into account NO YES Acknowledge with YES if you want to carry out the procedure ACCOUNT 1 0 i 2 5 MASTER Within UK 60g WITHOUT LOGO 2nd Class Letter WITHOUT SMS TEXT PRODUCT SELECTION 15 02 11 MEMORYA MODE METERING Machine ready Memory set IOUO xt ooo OOOO Using a memory e Press the key next to the desired memory in the SELECTING THE MEMORY menu When retrieving memories you have the choice of either applying the weight determined by the scales or specified manually for postage calculation or to apply the weight contained in the memory e Use YES to set the weight saved in the memory Or e Use NO to keep the weight shown in the home menu current weight This query does not appear if the current weight 0 g The weight of the memory is set The ultimail returns to the home menu The saved data and the corresponding postage are set Following MEMORY the number of the set memory appears MEMORY 02 PRODUCT DESCRIPTION 0 25 60g WITHIN UK LETTER 2ND CLASS LETTER O0O0OOQO Confirm with ENTER or escape with BACK OO OO Setting the franking imprint 25 Showing
152. tandby time is the period between the last printing and the print head travelling to the idle position Oy SET UP v SYSTEM SETTINGS v PRINT ADJUSTING PRINTING LETTER TRANSPORT RUN ON TIME CHANGE INK CARTRIDGES CLEAN PRINT HEAD ADJUST INK CARTRIDGES INTENSIVELY CLEAN PRINT HEAD PRINT HEAD LATENCY 30 CO Assign value 40 OR HORO e Go to the SET UP menu using the e key e Select SYSTEM SETTINGS PRINT e Type the desired time from 30 to 50 seconds The value appears at the right hand side of the status line e Assign the new time with the key next to PRINT HEAD LATENCY The standby time is set and maintained until the next change even if you switch the ultimail off You can reset the default setting for the standby time 30 seconds with the C CE key Advanced settings and system information 111 13 12 Setting letter transport run on time The letter transport run on time is the period from ejecting the last letter to letter transport standstill e Go to the SET UP menu using the e O gt set uP key 4 e Select SYSTEM SETTINGS gt SYSTEM SETTINGS PRINT LETTER TRANSPORT y RUN ON TIME PRINT LETTER TRANSPORT RUN ON TIME ADJUSTING RUN ON TIME FOR e Adjust the run on time with REDUCE or LETTER TRANSPORT INCREASE O oe O Youcan adjust run on time between O as GS
153. the ace key for about 3 seconds The ultimail goes back to the normal METERING franking mode 7 2 Working with the batch counter You can use the batch counter function to frank a preset number of letters This function is especially useful for stack processing with feeder The ultimail will stop once the total number of letters is finished You can start again with ce key and frank the next stack e Go to the SET UP menu using the e SET UP i e Select MODE SETTING gt PRE SELECT COUNTER MODE SETTING PRE SELECT COUNTER ee MODE A pop up prompts you to enter the desired amount O METEB_LERANK ITEMS SECOND CARRIER O riter avali e Type the desired number Acknowledge with ENTER 3 PRIN 4 Q a O Confirm with the lt key INCO O STAI O O ONLY TEO SPENTER O NO PRINTING BATCH MAILING 0 Please select a main group 000 0 OOOO SET MODE METER FRANK ITEMS SECOND CARRIER PRINT LOGO ONLY INCOMING STAMP ONLY TRANSPORT PRE SELECT COUNTER NO PRINTING BATCH MAILING 50 CURR METERING 5O A ae Pre select counter is active current setting 50 0 36 ACCOUNT 1 MASTER Within UK 60g WITHOUT LOGO First Class Letter WITHOUT SMS TEXT PRODUCT SELECTION 15 02 11 MEMORY 1 MODE METERING 50 Machine ready t Number of mail pieces still to be franked
154. timail has the ability to print user editable text messages SMS texts Load new postage by the TELESET procedure fast com fortably and if necessary 24 hours a day The MASTER USER card functionality protects the ultimail against unauthorised use and facilitates the assignment of individual access rights New logos type of mail endorsements or rate changes of the Royal Mail you can easily load the latest data in your ultimail Additional functions Options A short description of the ultimail 11 The following functions will soon be among your favourites Account function Recording and accounting of postage according to accounts Memory function for frequently used Royal Mail products Stamp of receipt Imprint Received on for stamping incoming mail Print lists for account data postage register states system information Warning in case of too low amount of postage available Remote diagnostics You can transfer important system data to the Francotyp Postalia service The following components and features are available for functionality extension Label dispenser to print self adhesive labels for large thick mail pieces Integrated scales The space saving integrated scales quickly and reliably determines the weight of your mail The determined weight directly affects the product settings Differential weighing Weighing mode for convenient frank
155. ture BACK frank letter HOME OOO OO Ore Setting the franking imprint The postage value appears in the display field as soon as all necessary mailing data are selected and the displayed weight exceeds 0 g If you want to use special Royal Mail ser vices e g Recorded delivery continue with Using special services If no special service is to be utilised continue by setting the weight Refer to page 30 on how to manually specify the weight For details of how to use the integrated scales please refer to page 31 Using special services Depending on the selected product set tings you can use special services of Royal Mail e g Recorded delivery e Use the multi function keys to select the desired service In the example RECORDED DELIVERY You can select several special services for one delivery The ultimail assists you complying with postal regulations by not allowing combinations that do not exist Deselecting a special service e Press the assigned multi function key again The special service is deleted from the current settings Continue setting the weight Refer to page 30 on how to manually specify the weight For details of how to use the integrated scales please refer to page 31 27 28 ultimail Operator Manual QQG OQO O00 PRODUCT SELECTION 7 Sy Postage 6 84 SIGNED FOR PiN RoW Airsure Letter SIGNED FOR 500 AI
156. ud a Oe SSN SSIMOWAW STaVNA Y3LNNO9 WALI 313730 sabpunied yur isn anowial UBISSY sabpupes yu aBueyd Bunsod Jo eaejd ajouo UMOL a 190V TY OY3Z 19130 x 88098 JJSJ7IL INOZ INIL peay juud ugaja j nsua u sjuawiassopue ieu jo adXy 1X8 SWS plepueys a x ONINYVM ADVLSOd MOT peay juud ueajp so 07 060 piepueys FUYMLdOS au UO UNI Podsued 19497 z avo1 AV1ASIC S LNNOISY 1103 Loov om INIH YN GVOTSY INIL LNIYAND ANd dag aomuag d4 0 puag Jsi saysouBelp Aejdsiq SJaquINU BUOY uopeuuoju JUNODOY ejep abpupeo yuy UOHeUUOJUI QS J8 UNOD 99 S 1d uopeuuojuj Wapoyy 49d pU099 sum s 0N yodsued juo ajajaq S9 Qe a eJ Je 373 2 UoNeUUojul sajeos jeusazUy dwiejs Burwoouyy awieuay aige ajeu aepdn ejep auiyoeyy Auo OBO JUL 1X3L SNS anes pied diyo woy peo NOILYWYOJNI sway uey 189W SNM NIY3QYO FOV LNIYd L103 AYXOWAW Lida NOLLVWYLSININGY LNNODOV vtva q19Y1 ADVLSOd LIGS WALSAS AV1dSId ONILLAS QON SONILLAS WALSAS dn Las Glossary DX Franking imprint Label mailcredit MASTER card Modem Appendix Glossary Private carrier In case the DX feature is enabled your ultimail can also frank mail pieces for delivery by DX All DX frankings will be balanced directly with the private carrier Franking mail for carrying by Royal Mail When franking the ultimail prints among other things the Royal Mail logo the postage value the machine ide
157. upside down in non dangerous area e g over a sink to check if the cover is well sealed e Insert water tank into the housing with the cover downward e Close the flap and lock with light pressure on the recess Maintenance and care 153 14 7 Adjust moistening level feeder sealer ultimail There are two hoses of different length included in the scope of supply to be mounted on the cover of the water tank The moistening level can thus be adapted to the letters accordingly Moistening can be reduced through the insertion of a hose piece the longer the hose the weaker the moistening of the envelope flaps e Remove water tank out of the housing for further information see chapter 14 6 on page 151 Normal moistening without hose piece Without hose piece Moistening is factory set to achieve best results in most cases Reduce moistening e Plug the short hose piece on the cover of the water tank Or e plug the long hose piece on the cover of the water tank for lesser moistening With hose piece E e Insert water tank into the housing with the cover downward Close the flap see page 157 154 ultimail Operator Manual 14 8 Cleaning changing the moistening sponge feeder sealer ultimail Feeder and sealer are supplied with the same moistening unit Cleaning changing the sponge is done in the same way Warning Please observe the following safety tips for cleaning and changing AN the sp
158. vanced settings and system information 101 The ultimail acknowledges every press of a key with a beep A sequence of tone signals is an alarm due to errors You can adapt this function to your requests Ou SET UP 4 SYSTEM SETTINGS MORE SYSTEM SETTINGS lt lt DEL ADVERT COUNTER O PREVIOUS 0 O TONE SIGNAL O n O LOW POSTAGE WARNING NUMBER OF ACCT O 100 50 DELETE ITEM COUNTER gt gt O 538 MORE O Select the settings you wish to change Possible settings and their meaning e Goto the SET UP menu using the e key e Select SYSTEM SETTINGS MORE e Press the key next to TONE SIGNAL until you see the desired setting ON OFF or ONLY ERROR WARNING The displayed setting is activated and maintained until the next change even if you switch the ultimail off ON OFF ONLY ERROR WARNING Tone signal on every key pressure No tone signal Tone signal due to errors 102 ultimail Operator Manual 13 7 Display contrast O8OO OO0OO0O Oy SET UP v SYSTEM SETTINGS DISPLAY ADJUSTING THE DISPLAY DISPLAY CONTRAST O e EA 31 13 3 O 4 gt REDUCE INCREASE quit save Press SAVE to acknowledge the adjustment Current setting ACTIVATE DISPLAY CONTRAST Can you still make out the display ACKNOWLEDGE O Acknowledge within 5 seconds 1 my e Go to the SET UP m
159. w rate table e Press CONTINUE to end the procedure DELETE ALL RATE TABLES LOAD FROM CHIP CARD ese ne 7 ooo QUIT UPDATE RATE TABLE Please select Upon activation of a new rate table the 9 memory items will be erased and repro grammed 114 ultimail Operator Manual 13 13 3 Delete all rate tables Caution You cannot select a rate table to be deleted All rate tables saved in the ultimail will be deleted Franking is impossible without valid rate table When deleting the rate tables the memory items will be deleted as well e Go to the SET UP menu using the e amp SETUP key M e Select EDIT POSTAGE TABLE DATA EDIT POSTAGE TABLE DATA DELETE ALL RATE TABLES 4 e Confirm the security prompt with YES DELETE ALL RATE TABLES The ultimail deletes all stored rate tables You have to load a new rate table before 9 you can frank again 13 14 13 14 1 Tare Integrated scales optional Advanced settings and system information 115 The integrated scales calibrate automatically If the scales do not find any zero point or if you wish to weigh with a pre load e g with an extra weighing tray you will have to tare the scales O gt SETUP v SYSTEM SETTINGS v INTEGRATED SCALES ADJUSTING THE INTERNAL SCALES N CDAM DIFFERI OFF TARE Ci Please wait the scales are being zeroed
160. will feel the card snap in How to remove the access card Simply pull access card out of the card reader 16 ultimail Operator Manual 4 2 The operating menu In this chapter you will get to know the home menu and product selection menu All other ultimail menus work in a similar way You will soon get used to the other windows SET UP menu input prompt error message help Product of Royal Mail Mailing data Current account Weight Number Postage value Name Logo advertising imprint ACCOUN gt 0 i 3 6 O MASTER e ey O Within U 60g First Class C wmour oco Firer q O O WITHOUS SMS TEXT PRODUCT SELECTION C O igor MEMORY 1 O MODE METERING Please assign a value A SMS text Input field Date of franking imprint Status line The home menu The home menu appears after switching on At a glance you will see all settings for franking product date advertising imprint A postage value only appears if all required mailing data are selected the displayed weight value exceeds 0 g an account is set an access card MASTER or USER is plugged in The keys to the left and right of the dis play are multi function keys also called soft keys You can see the assigned function immediately next to the key in the display In the home menu you can set logo SMS text date call saved product settings memory go to product se
161. wn to letter receiv ing tray 40 ultimail Operator Manual 6 1 3 On the feeder adjust letter guide ultimail with feeder only The letter guide ensures that letters are fed in straight run You adjust the letter guide to the envelope format using the bar The format marks on the letter receiving tray facilitate the adjustment Caution For adjusting the letter guide always hold in the recessed grip at the bar Never push or pull the adjustable letter guide The letter guide might break off Fold the adjustable letter guide up vertically to letter receiving tray Simply press down the recess grip on the letter guide The letter guide moves upwards e Hold the bar in the grip recess and slide it so that the exterior of the letter guide is directed to the suitable format marking The letter guide is adjusted correctly if the format marking arrow points to the exterior of the letter guide Extension bracket 6 1 4 Switch on off seal function Franking 41 For large envelopes e Position the extension bracket e Position a sample letter e Hold the bar in the grip recess and slide the letter guide so that it fits the letter format The sample letter should have enough clearance between letter guide face and adjustable letter guide about 2 to 3 mm ultimail with feeder sealer only Seal If the letters are to be sealed e Place the switch to the rear into seal position e
162. xplains all parameters During setting procedure all parameters that are not technically possible do not appear or further parameters are displayed depending on the selected parameters e Press the associated keys until all required settings display the desired values For seizing an outside line with exchange digit Select EXCHANGE DIGIT to open the menu for setting editing the exchange digit shown e Press SAVE to set the displayed modem configuration Finally the ultimail displays a summary of the saved modem parameters e Press CONTINUE to end the modem configuration procedure 122 ultimail Operator Manual Possible settings and their meaning Parameter Setting Explanation MODEM TYPE INTERNAL Using the built in modem For the built in modem you have to set parameters according to your telephone connection type of phone line EXTERNAL In case the built in modem is not ap plicable to your telephone connection Please refer to chapter 13 15 2 on page 124 if you want to use the GSM modem Order the mailcredit Kit from Francotyp Postalia if you want to operate mailcredit for a fast connection to the data centre To set up the ultimail for mailcredit operation please read the mailcredit User Manual TYPE OF PHONE LINE MAIN STATION The ultimail is operated on a main line EXTENSION The ultimail is operated on an extension of the phone equipm
163. y administration extension ultimail without integrated scales only 134 13 22 2 Account administration extension 135 13 22 3 Differential weighing feature 136 13 22 4 InfoPrint 137 Maintenance and care 138 14 1 Cleaning the ultimail franking system 138 14 2 Changing the ink cartridges 139 14 3 Adjust the ink cartridges 144 14 4 Cleaning the print system 145 14 4 1 Start automatic cleaning the print system 145 14 4 2 Manually cleaning the print heads 146 14 5 Replacing the ink pad insert 148 14 6 Filling the water tank feeder sealer ultimail 151 14 7 Adjust moistening level feeder sealer ultimail 153 14 8 Cleaning changing the moistening sponge feeder sealer ultimail __ 154 14 9 Cleaning changing the moistening brush feeder sealer ultimail ___ 158 14 10 Changing the battery 160 15 Troubleshooting 162 15 1 Problems and remedies 162 15 2 Removing letter jams 170 15 3 How to prevent jamming and double feeding during batch mailing 172 15 4 Attach adjustable letter guide to feeder sealer 174 15 5 Error codes sample 175 15 6 Display and print diagnostics list 180 16 Withdrawal and disposal of the ultimail franking system 181 Appendix Moving the ultimail to another location 183 Access rights 192 SET UP menu overview 194 Glossary 195 Technical Data 197 Declaration of Conformity 202 Index 203 Service 213 About this Operator Manual 7 About this Operator Manual Plea

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