Lounge Reservation Online Booking Service
Contents
1. e Partner Reference Number You will be allowed to enter a reference number for the booking a ee Clicking on the Submit button will indicate that you have finished providing the payment information You will them be redirected to the confirmation page If you are only allowed to make invoice bookings after clicking Make Thank You for your Payment for the Payment the confirmation page will be amount of USD 30 Your Payment receipt will be sent to email address automatically displayed shauntae mitchell reliablesoftjm com The payment confirmation will detail the Confirmation Number 961T5R Your reservation for Club Mobay Departure amount that was charged and the email Lounge on Nov 30 2014 for 1 adult s above 12 address that the payment receipt will be sent has been CONFIRMED to Details will be sent to shauntae mitchell reliablesoftjm com Please present this email or a printed copy upon arrival The booking confirmation will display a confirmation number for your booking along with the lounge for which the booking was completed the date of your booking the number of VIP Attraction s Lounge Reservation Online Booking Service Page 16 Printed 30 June 2015 guests and the email address that will receive the confirmation details After your reservation is complete click the return button to navigate to the Lounge Services page Making Credit Card Payments If you had selected Credit Card as your payment me2. 177f booking xE 3 e C 192 185 117 177 355 Apps am Dreamworks Dragors Watch One Piece Epis 6f Watch Naruto Shippud Watch Dragonball Z G O Beyblade Metal Fusion t Watch Bleach Episode O BATTLE Big Bang Peg O Beyblade Metal Maste D trust mourthagane fo JDE FG aa Ty Tb Hfiw dae riie KINGSTON MOBA Y Contact Search COMMUNICATIONS COPRATE JAMAICAN CULTURE AIRPORT IMFORMATION PARTNERS HOME SERVICES LOUNGES BOOKING BOOKING SERVICES LOGIN CLEAR FORM lt 4 1 Enter distributor code ID lt 2 Enter default password LOGIN lt 3 Press Login In the event you entered an incorrect distributor code ID and or username a Login unsuccessful notification will be displayed VIP Attraction s Lounge Reservation Online Booking Service Printed 30 June 2015 Page 3 KINGSTON MOBAY Ng Cli CU LE PNG 31 C 31 C KINGSTON MOBAY Contact Search LOCAL TIME 02 PM HOME SERVICES LOUNGES BOOKING JAMAICAN CULTURE AIRPORT IMFORMATION PARTNERS COMMUNICATIONS COPRATE BOOKING SERVICES u Cl Login unsuccessful lt Both your distributor code ID and password are required to login The system will prompt you if any of the fields are missing Partner Logins If you are a partner using the booking engine for the first time your partner code will be your username and passwo rd Please confirm the old password and enter the ne
3. Manage Users You will be redirected to the user management page where a list of the current users will be displayed 3 Search for the user by using the navigation buttons provided at the bottom of the screen 4 Once you have located the user click on the Edit button A window will appear displaying the user s details From here you will be able to edit the user s name email address and status Active Inactive It is important to note that once a user is set to Inactive he will not be permitted to log on to the site 5 Click Save when you have finished VIP Attraction s Lounge Reservation Online Booking Service Page 5 Printed 30 June 2015 Creating New Users Only users with administrative privileges will be allowed to create new users 1 Login to the site 2 On the top right hand side of the screen select Manage then HS a a DOWNLOAD USER MANUAL Manage Users You will be redirected to the user management CHANGE PASSWORD page where a list of the current users will be displayed MANAGE USERS SEARCH TICKET 3 Click on the Add User button A window will be displayed SEARCH RECEIPT prompting you to enter the user details LOGOUT es 4 Enter the username The username must not have any spaces or special characters 5 Enter the user s first name Please enter user details 6 Enter the user s last name j User Name anedoe chinyees 7 Enter the users email address The First Name ane email ad
4. be prompted to select the distributor that you would like to make bookings for 1 Select the distributor from the drop down list provided 2 Click on the Submit DICTRIRIITOR button car Logout Gb Select Location 3 After you have selected the il distributor the booking homepage will be displayed and you will be allowed to proceed as normal with your bookings It is important to note that the booking permissions given to the distributor you have selected will still be applied VIP Attraction s Lounge Reservation Online Booking Service Page 22 Printed 30 June 2015
5. can also reach us via Skype at 954 837 6290 Please note that we only require the specific travel details for flights arriving and departing Jamaica and not connections Please note that the prices displayed are retail prices A i Group Bookings You will not be allowed to make group bookings online Please contact the Ss reservations team if you wish to make a group booking VIP Attraction s Lounge Reservation Online Booking Service Page 10 Printed 30 June 2015 Making an Arrival Booking Select Arrival on the Lounge Services page Booking Information Page WELCOME TO OUR LOUNGE SERVICES as eer ua Enter Arrival Booking Information denotes a mandatory field ce Number of guests Adult above 12 Child 2 12 Infant under 2 v 0 Y 0 v a Select Your Lounge Y Please enter flight details based on your confirmed Airline Itinerary or Ticket Arrival Details Flight Date Type in name of Airline Airline ID Fight Number Flight Time a 4 v v v In case the system doesn t recognize your flight send us a manual booking request Check Availability Booking Information The number of guests lounge and flight information is requested for all bookings Mandatory fields are noted with a red asterisk Before you start your booking you will be allowed to check when the lounge may be closed or which days may be sold out You may do this by clicking on the Check for Sold out Period button located on
6. on the ticket numbers you provide The following rules should be considered 1 You must provide valid ticket numbers Adult 2 You will not be allowed to make bookings with tickets that are already reserved 3 You will not be allowed to make bookings with tickets that have not been allocated to your distributor 4 You will not be allowed to make bookings with tickets that have not been allocated to your distributor 5 You will not be allowed to make bookings with tickets that have already been used in the lounge VIP Attraction s Lounge Reservation Online Booking Service Page 18 Printed 30 June 2015 Making an Arrival amp Departure Booking On the Lounge Service Page select the Arrival amp Departure product name to indicate that you want to make an arrival and departure booking you will be presented with a series of pages that accept the various booking information An arrival amp departure booking is simply an arrival only booking combined with a departure only booking 1 Enter the Arrival Details n4 See Making an Arrival Booking 2 Enter the Departure Details E See Making a Departure Booking 3 Make your payments P See Payment Options It is important to note that if your departure date is earlier than your ar PR O message and will be asked ifyou want to continue with your booking SI a Your Departure date is earlier than your Arrival date Is this information correct Cancel VIP Attraction
7. VIP Attractions Lounge Reservation Online Booking Service Distributor User Manua Release Date December 7 2014 Version 1 6 Contents TYG UN CL AA AA 2 Pae OTO a E E E E 2 Accessing the Online BOOKING SET VICE aaa aa 3 Parmer UO YING asriar iao iai anaa NAA BA ANA tetra vet AA ANA A VU AUN aT CC OIG aa AA A A 5 Manara US CICS naa 5 FSS NEV ISIS AA 6 MS VN TN AS INO UE AA NANANA AA AA 7 Changing YOW ASS VY ye EE EE E O EA E EE EE A E A A 8 VIEWING REPDOT aaa AA AA AA aA A AA AA 9 kaling your BOORI srira anar Ae Aa 10 Makibaka ne ee a a a AAEE AEn 11 Ba Dall CUT BOONG AA E niece ence 18 Making an Arrival amp Departure Booking uo ceeesssseseseseeeeseeseeeenesesesseneneeaeeseneneseseeneneaeseeseneneieaeeseneneeaneneneneaeaeenees 19 Making Manual Booking REQUESIS makanaa AA AANI 20 DISHIDULOT BOOKID O AGARAN AE er NAAN IYAN NENA E Aaaa aaa raa aTe si AA EE Enara ETRE 22 VIP Attraction s Lounge Reservation Online Booking Service Page 1 Printed 30 June 2015 Introduction The online booking services will allow secure fast and easy access to complete the following transactions e Arrival Bookings e Departure Bookings e Arrival amp Departure Bookings To help you get started this guide walks you through completing the various booking services with step by step instructions When necessary additional information is noted by Q Information provided to give clarification Reference to another sectio
8. anderson elegresort Please enter password Passwc Undo Once you have logged in successfully it is recommended that you change your password VIP Attraction s Lounge Reservation Online Booking Service Printed 30 June 2015 gt gt Page 7 Changing Your Password The system allows all users the option to change their password If you already have your account set up you may proceed to step 3 below If you are a new user there are some additional steps that you will have to take Once your username to access the system is created you will receive an email indicating the temporary password which you must use to login to the system Changing your Password 1 On the top right hand side of the homepage select Manage then Change Password A window will be x MANAGE displayed prompting you to enter your current MH DOWNLOAD USER MANUAL W CHANGE PASSWORD password and the new password enee 2 Enter your current password 3 Enter your new password 4 Enter your new password again to I Please confirm the old password and enter the new one CO nfi rm Password changed successfully 5 Click on the Change Password button ipapa You will receive notification that your Confirm Password password was successfully updated 6 Click on the Close button to close the Close window VIP Attraction s Lounge Reservation Online Booking Service Page 8 Printed 30 June 2015 Viewing Reports Users wit
9. children or infants their date of birth MUST be provided 2 Enter the name email address and telephone number for the primary contact The primary contact is the person who will receive the confirmation email for the booking Providing a secondary contact is optional 3 Indicate if the guest wants to receive a confirmation email after the booking has been completed by selecting Yes or No from the list Note The following steps are optional however the information is useful in helping VIP Attractions to provide superior customer service 4 Enter the name of the hotel resort where the guest s will be staying If you do not see the name of their hotel in the drop down list you will be allowed to add the new hotel resort name VIP Attraction s Lounge Reservation Online Booking Service Page 14 Printed 30 June 2015 5 Enter the tour transportation information 6 Enter the reason for guest s travel 7 Provide the name the guest s would like to be displayed when the VIP Attractions agent meets them at the airport 8 Click Save to save your booking After Step 8 you may add additional products to your cart by hovering your mouse over Would you like to add another booking and clicking on the product that you want to make an additional booking for ERE Gane PATE Once you have clicked on the Save button a Save to Cart em has beenaddedtocet B9 notification Will be displayed indicating that the Lounge Servic
10. dress provided must be a valid Last Name j email address Email S I a i janedoe yahoo com 8 Click on the Save button You will receive notification indicating that the user was successfully created The user Close will receive their username and password via email 9 Click on the Close button to close the window VIP Attraction s Lounge Reservation Online Booking Service Page 6 Printed 30 June 2015 Logging in as a New User After your administrator has set up your account on the booking engine you will receive an email notification Locate the email from VIP Attractions Open the email 3 Highlight your temporary password that is given in bold text Please ensure that no blank spaces are highlighted 4 Right Click then select Copy 5 Click on the link provided in the email to go to the booking engine https booking vacationpriorities com logi n 6 Enter the username that you received in your email Welcome to VIP Attractions Hi Tricia Anderson Your new VIP Attractions account has been created Your usemame is tanderson elegresort Your temporary password is B3DU7UIGAXCY Who ls 5 Look Up It is recommended that you change your logged on to the site synonyms e s Translate Vi VIP Attrartinns View Source 7 Right Click then select paste to enter your temporary password 8 Click on the Login button to log in LOGIN CLEAR FORM Please enter Username t
11. e allowed to make bookings less than 48 hours prior to travel nor for past dates 4 Select the airline enter first letter of airline name a list of available airlines will be presented Scroll and select the airline Once you have selected the airline the airline code will be automatically filled in 5 Enter the first letter of the flight number a list of suggested flight numbers will be displayed Scroll and select the flight Once you have selected your flight the flight time will be automatically filled in Manual Booking Requests Ifyou do not see your flight you will be allowed to send a manual booking request with your flight information See Making Manual Booking Requests 6 Click on the Check Availability button in order to continue with your booking VIP Attraction s Lounge Reservation Online Booking Service Page 12 Printed 30 June 2015 Lounge Seats Availability Once you have clicked on the button the system will check if there are any available seats in the lounge based on the club and flight details that you have provided Once there are O seats available you will be allowed to continue with your booking LI If no seats are available for the date and time you have provided you will receive an error message and will be given the opportunity to reschedule the arrival date or time or change the number of seats in order to proceed with your booking 7 Enter the customer and flight information Q Customer am
12. es gt booking information was saved The Edit button allows you to make changes to your booking SUMMARY OF INFORMATION w Cancel allows you to exit without saving the ae booking information and Proceed to Checkout na allows you to proceed to make your payments tha Ey a Ar her in ma 9 Select Proceed to Checkout to view your booking summary The booking summary page displays all the details of your booking along with your charges From here you may edit your booking details or delete the product from your cart 10 Once you are satisfied with your booking information click the Make Payment button to proceed with payment Multiple Payment Options Your Company s profile determines what payment options will be available to you For companies with more than one payment option an additional step is required selecting the payment method to be used As shown below click the box provided and select your method of payment VIP Attraction s Lounge Reservation Online Booking Service Page 15 Printed 30 June 2015 Making Payments MAKE PAYMENT CHOOSE PAYMENT TYPE Making Payments through Invoices If you have indicated that you would like to be invoiced for your booking some additional options may be available to you depending on your CHOOSE PAYMENT TYPE distributor s profile NVOICE Please choose referrer 8 Referrers You will be allowed to select a referrer v for the booking Partner Reference
13. h administrative privileges will be allowed to view reports on the transactions that were done on the booking engine There are currently two reports available the MNG Report provides details on arrival only and arrival amp departure bookings The Departure Report provides details on departure bookings The steps below indicate how you may view these reports Viewing Reports 1 On the top right hand side of the homepage select Manage then Get Report A new page will be displayed mance EE DOWNLOAD USER MANUAL E CHANGE PASSWORD MANAGE USERS 2 Select the report you would like to view GET REPORT prompting you to enter the report details 3 Select the start and end date It is important to note that the report will display transactions that were done between the period specified 4 Click on the Submit button 5 Once bookings were GEA done they will be row 10 Tentes api Reservation Flight Adult Child Comp Charged Passenger displayed Category Airport Flight Time Tickets Tickets Tickets Amount Details ECX34R DEPARTURELOUNGE SIA 2015 07 09 view 11 40 00 6 Click on the View ooo ae oe ee oe 7 i i C3 f PK11N3 DEPARTURELOUNGE NMIA 2015 07 03 AA1548 1 button to view the Showing 1 to 3 of 3 entries Previous 1 Next passenger details for CE Export each booking or you may click on the Export button to export the report to an excel sheet 7 If there were no bookings done between the times yo
14. n of the user guide Payment Options Each partner distributor will be assigned a specific profile that will 1 Allow access to the online booking service 2 Allow specific users agents of the partner access to the booking service 3 Indicate settlement terms Settlement Terms are as follows 1 Distributor Card This option allows you to make payments for bookings using your company s credit card 2 Invoice Based on signed contractual agreement 3 Guest Card This option allows you to make payments using your customer s credit card to pay for the booking Multiple Payment Options If your company has more than one payment option you will be allowed to choose NI the payment option to proceed with payment E See Making Payments for Bookings VIP Attraction s Lounge Reservation Online Booking Service Page 2 Printed 30 June 2015 Accessing the Online Booking Service You will require the following 1 URL for the website 2 Your assigned Distributor Code ID 3 Your assigned default password You can access the Online Booking Service using any Internet Browser provided it is up to date Type booking vacationpriorities com login into the URL bar and press enter C fi D booking vacationpriorities com login h Q booking vacationpriorities com login Google Searc The Booking Services login page will load Enter your distributor code ID and password then click on the login button 192 165 117
15. on message has been CONFIRMED Details will be sent to shauntae mitchell reliablesoftjm com Please present this email or a printed copy upon arrival RETURN Payment Successful VIP Attraction s Lounge Reservation Online Booking Service Page 17 Printed 30 June 2015 Making a Departure Booking On the Lounge Services Page select the Departure product name to indicate that you want to make a departure booking you will be presented with a series of pages that accept the various booking information Making a departure booking is similar to an arrival booking 1 Enter the Departure Booking Information P see Entering Booking Information See Entering Guest Demographic Information 3 Make your payments E See Payment Options 2 Enter the Guest Demographic Information Ticket Bookings For Distributors holding VIP Tickets If you are making a ticket departure booking that is you will be giving your customer a ticket instead of a voucher additional information will be required The following steps should be taken in order to complete your ticket booking a Hass Tiaeak Hala 1 While entering your departure booking information you will be prompted to indicate if the booking is a ticket v D Ww booking Select Yes 2 On the guest demographic information page you will notice that an additional field is added for you to provide the ticket number for each guest Ticket Validation Validation will be done
16. p Flight Information Screen CUSTOMER amp FLIGHT INFORMATION CICCA Space is available for your Arrival Only reservation Please complete the form below and proceed to checkout to confirm your reservation Arrival Airline Air Canada Flight Number AC1804 Date 11 20 2015 Flight Time 01 35 PM Adult s 1 Child ren 0 Infant s 0 denotes a mandatory field Customer Information Adult Date of Birth B Mr Primary Contact Mr v Secondary Contact optional Mr v Send Confirmation Email yes v VIP Attraction s Lounge Reservation Online Booking Service Page 13 Printed 30 June 2015 Tour Transportation Company Transportation Contact Name Transportation Contact Number Are you celebrating a special occasion If Other please state We will be meeting you at your gate what would you like us to display on our Meet amp Greet sign Name as you would like it shown 80 Characters We reserve the right not to publish content deemed sensitive disagreeable or disturbing Q Proceed to Checkout Save Edit Cancel a Gr Departure Booking Note When making a departure booking the information in the black box Hotel Resort Name Transportation Company Information and section 6 and 7 will not be displayed Entering Customer amp Flight Information Mandatory fields are noted with an asterisk 1 Enter each guest s name and email address If any of the guests are
17. rvice Page 20 Printed 30 June 2015 2 Enter the name email address and telephone number for the primary contact The primary contact is the person who will receive the confirmation email for the booking Providing a secondary contact is optional Note The following steps are optional however the information is very useful in helping VIP Attractions to provide superior customer service 3 Enter the name of the hotel resort where the guest s will be staying 4 Enter their tour transportation information 5 Enter the reason for guest s travel 6 Provide the name the guest s would like to be displayed when the VIP Attractions agent meets them at the airport 7 Click Return to cancel the request and return to the homepage or Send Details to complete your manual booking request 8 Once your request has been sent you will receive Your request has been successfully sent Our representative will contact you confirmation Click soon Return to go to the N homepage VIP Attraction s Lounge Reservation Online Booking Service Page 21 Printed 30 June 2015 Distributor Bookings The booking engine allows users to make bookings on behalf of other distributors The steps below demonstrate how this can be done Please note that this feature will not be available to you if you do not have permission to make distributor bookings Distributor Bookings Once you have successfully logged in to the booking engine you will
18. s Lounge Reservation Online Booking Service Page 19 Printed 30 June 2015 Making Manual Booking Requests Manual Booking Requests should be done when the flight information that you have provided is not found in our database These requests will allow you to fill out a form with all your booking details excluding payment information Your request will be sent to a VIP Attractions representative for review It is important to note that manual booking requests are treated differently and do not follow the flow for regular bookings The steps below demonstrate how to complete a manual booking request Manual Booking Requests 1 On the booking information page click on the link Can t find your flight Send us a manual booking request located above the Check Availability button A pop up window will be displayed prompting you to provide some additional information Flight Date Type in name of Airline Airline ID Flight Number Flight Time Check Availability 2 Review the booking information you had previously entered 3 Enter the flight number 4 Enter the flight time 5 Enter the airline and customer demographic information Entering Airline amp Customer Demographic Information Mandatory fields are noted with an asterisk 1 Enter each guest s name and email address If any of the guests are children or infants their date of birth MUST be provided VIP Attraction s Lounge Reservation Online Booking Se
19. the right hand side of your screen A pop up window will display the closed times for the current month You are allowed to change the product Arrival or i year to view other sold out un times Click on the Refresh e game button once you are satisfied with the information you have provided Once the lounge is sold out for a particular time of the day the times will be 29 displayed on the calendar In this example Club Mobay will be closed onthe gt 14 gt I 29 of August during 1 p m and 2 p m pinsang 4 00 00 VIP Attraction s Lounge Reservation Online Booking Service Printed 30 June 2015 Page 11 You may close the window by clicking on the close icon located at the top right hand corner of the window Entering Booking Information 1 Provide the number of guests The following rules should be considered when you are providing the number of guests e You will be allowed a maximum of 8 guests per flight e Date of birth is required for each child and infant o If you have specified the guest is a child but the age provided makes the guest 12 years or older the adult rate will be applied o If you have specified the guest is an infant but the age provided makes the guest 2 years or older the child rate will be applied 2 Choose your club e Club Mobay e Club Kingston 3 Type in the flight date or you may choose the date by clicking on the date chooser icon E Booking Restriction You will not b
20. thod you will be prompted to provide the credit card details 1 Provide the email address that you would like the payment confirmation to be sent to 2 If your distributor profile has permission to enter a partner reference number and a referrer for the booking these fields will be displayed 3 Choose your credit card type Guest card or Distributor Card It is important to note that if Guest Card is selected the retail rate will be applied to the booking You will not be allowed to modify the amount that will be charged to the credit card 4 Provide the cardholder s name and email address 5 Select the card type 6 Enter the credit card number expiry date and the CVV Card Security number 7 Click Submit to make your payment 8 If your payment fails you will receive P Your Payment for USD 50 00 was failed due to a failure notice with a link to return following reason to the transaction Invalid Credit Card Number Click here to complete transaction t 1 876 619 1565 or customercare vipattractions com t 954 837 6290 f Thank You for your Payment for the amount of USD 25 Your Payment receipt will be sent to email address j j j shauntae mitchell reliablesoftjm com Payment Unsuccessful Confirmation Number BYLAJZ Your reservation for Club Kingston Departure Lounge If the payment for your booking was successful you will on Nov 28 2014 for 1 adult s above 12 receive a confirmati
21. u specified a blank report will be displayed 8 Click Exit when you have finished VIP Attraction s Lounge Reservation Online Booking Service Page 9 Printed 30 June 2015 Starting Your Booking Upon successful login the Lounge Services Page will be displayed e Click on any of the Book buttons to proceed with the type of booking that you want to make Some products LOUNGE SERVICES may be disabled on the Please select your product homepage This indicates that your distributor profile y does not have permission to make these bookings ci weh aka Peres dpsed Sas Wh pei a ah ag e Click any of the view prices buttons to review the ticket sewer We Accept the Following prices for adults guests amp VISA over 12 years children guests ages 2 12 and infants guests under 2 years Sample Product Prices Screen ARRIVAL amp DEPARTURE BUNDLE PRICES CLUB MOBAY Tickets Price ADULT TICKET US 80 00 CHILD TICKET 2 12 YEARS USS 40 00 INFANT UNDER 2 YEARS USS 0 00 CLUB KINGSTON Tickets Price ADULT TICKET USS 50 00 CHILD TICKET 2 12 YEARS USS 25 00 INFANT UNDER 2 YEARS USS 0 00 Kindly ensure the accuracy of the information you have pia In the event of any changes to your travel itinerary we would be sha to reschedule based on av crested We ask that you contact our Customer Service representative at 1 876 619 1565 or customercare vipattractions com w ithin 48 hours of your travel You
22. w one ld Password esses aaa Once you have successfully New Password 2 logged in you will be Confirm Password asana prompted to change your C ange Passwor password Enter your old password and a new password twice When you have finished click on Change Password Your password will be changed and you will be redirected to the homepage VIP Attraction s Lounge Reservation Online Booking Service Printed 30 June 2015 Page 4 Managing Accounts Managing Users Only users with administrative privileges will be permitted to manage user accounts The user management page allows you to reset a user s password update user details and make a user active inactive This section will describe how you may perform each of these actions Resetting User Passwords 1 2 Login to the site On the top right hand side of the screen select Manage then Manage Users You will be redirected to the user management page where a list of the current users will be displayed Search for the user by using the navigation buttons provided at the bottom of the screen First Previous Ea 2 3 Next Last Once you have located the user click on the Reset Password button You will receive notification that the user s password was successfully changed The new password will be emailed to the user Updating User Details 1 Login to the site 2 On the top right hand side of the screen select Manage then
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