Arrive EyePointTMAEP-3030
Contents
1. Mounting 00000 Desktop Ceiling Wall mount Standard Tripod 3 INSTALLING THE DEVICE m Package contents 12V 2 0A DC Power adaptor Installation bracket IR Remote Control O 2014 Arrive Systems Inc All Rights Reserved 1 2 m Bracket installation p ki o P L UU J Fa b ia A Lae E n N d LA AT INN PEA E AV SS A L N y L SF Lu je j i j F i yon jo C AP i L ae ff AN L S VU E ins 7 w J E E j i D A i i oi a ke A LL F i i x F d i j L i J d i A k n E f N d e h N L f xe ji A f i E a i L na a i Pc l a i f N i L E H LA Fi o J j h J LA a m 5 bu F Ta f p Lk Iw y M XS e A _ o Na 7 a j j ki E I Fx n Jf 0 HE FH ME x 1 penn 7 7 j HL Jb S n Jj j ho i Kn i D a AAN i y ui al Fi Fi 5 a LA ON j vm j f lou MP x I L t f y m p li ba E 0 Pw L fou r k W oun fh d u P Le 1 H mwn kk w J wor i DL EA E A ki an d s k 40 SON gt D a J ki a gt x C N aA Ff i ET i Z kF J f A Es EA Y F Mi ci j i e d d 0 Mn i lcu Figure 4 Bracket Installation After the bracket is fixed to the camera base the camera can be installed on the ceiling wall or any2. Flat surface as per requirement O 2014 Arrive Systems Inc All Rights Reserved 13 m Tripod installation Fix the tripod accessory to the bottom of the Arrive EyePoint and mount the camera on the tripod Figure 5 Tripod Installation 2014 Arrive Systems Inc All Rights Reserved 14 4 USING THE DEVICE OSD Menus The camera supports three types of On Screen Display OSD menus namely Self Testing Dome and Lens Navigate each of them to understand the camera setting and adjustments in detail Note When the OSD menu is ON the Pan Tilt of the camera cannot be adjusted Self Testing OSD Menu This menu is displayed with Camera Power on and disappears after self testing completed ar ae L RN C T C H O 2014 Arrive Systems Inc All Rights Reserved 1 5 Dome OSD Menu Press Dome on remote control to invoke the OSD menu Note Use the Up Down key to navigate the menu and the Left Right key to change the value Pan Speed Adjustable pan movement speed 30 Range 1 63 Tilt Speed Adjustable tilt movement speed 30 Range 1 63 Scan Speed Adjustable pan movement speed Range 1 63 Tour Path Optional tour path 1 Range 1 4 Tour Dwell Tour duration time Range 1 60 Proportion Enable disable speed match function Possible values ON OFF Auto Rev Image auto flip Vlaues P positive N inverted OFF Frame Format 1080P 30 1080p 25 1080p 24 1080160 10801060 1080i 50 720p 60 720p
3. Sensor to receive IR remote controller signal VISCA IN RS232 Accomodates daisy chain connection of multiple cameras When multiple cameras are connected to PC via RS 232C VISCA IN connect VISCA OUT of the first camera to VISCA IN of the second camera VISCA OUT RS485 Control Interface DC12V 1 2A Y 80 87 pes Es PT oo N ES A L N l er i E 4 X Figure 3 Arrive EyePoint front and side dimensions O 2014 Arrive Systems Inc All Rights Reserved 10 m Features High Definition USB 3 0 PTZ camera Fast and smooth video handling Work and Standby LED indicator Auto Manual focus brightness WB e RS 232C VISCA Protocol Dome and Lens OSD menu e Boundary scanning e Swap video format button DVI HD SDI Video output m Technical specifications Sensor 10 X Optical Zoom 1 3 6 model F 5 50 0mm F2 0 2 8 Communication EIA RS 232 Bi directional PTZ Control Protocol O 2014 Arrive Systems Inc All Rights Reserved 11 LR Environmental humidity 0 95 RH non condensaion Length X width X height 124 x 120 x 145mm Net 220 x 175 x 220mm Package Weight 800g Net 1300g Package
4. OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS ARRIVE DISCLAIMS ALL WARRANTIES INCLUDING WITHOUT LIMITATION THE WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL ARRIVE OR ITS INFORMATION SOURCES AND SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF ARRIVE OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ALL TRADEMARKS AND INFORMATION ARE OWNED BY THE RESPECTIVE OWNERS OF THE TRADEMARKS AND INFORMATION WHETHER ACKNOWLEDGED OR NOT IN THIS MANUAL ARRIVE DOES NOT CLAIM ANY OWNERSHIP OF ANY TRADEMARK OR TRADENAME MENTIONED IN THE INFORMATION EXCEPT FOR THE ARRIVE TRADENAMES ARRIVE ARRIVE FACEPOINT ARRIVE INFOPOINT ARRIVE ROOMPOINT ARRIVE CONTROLPOINT ARRIVE EYEPOINT ARRIVE TOUCHPOINT ARRIVE VIEWPOINT ARRIVE VOICEPOINT ARRIVE SOUNDPOINT AND ARRIVE EDGELESS MEDIA SERVER MICROSOFT MICROSOFT WINDOWS MICROSOFT WINDOWS SERVER MICROSOFT LYNC MICROSOFT EXCHANGE MICROSOFT ACTIVE DIRECTORY AND MICROSOFT IIS ARE THE TRADEMARKS OF MICROSOFT CORPORATION m Fictional user of Visionergy and or Verity name in examples Arrive Systems Inc uses a variety of fictional companies in the documentation and training ma
5. must accept any interference received the including the interference that may cause undesired operation See user manual instructions if interference to radio reception is suspected This Device complies with the requirements listed in FCC regularizations Part 15 for Class A Digital devices If you are using cardiac pacemaker please note that this device can radiate radio frequency energy in the area near the product FCC INFORMATION for US customers 1 IMPORTANT NOTICE DO NOT MODIFY THIS UNIT This product when installed as indicated in the instructions contained in the manual meets FCC requirements Modifications not expressly approved by ARRIVE may void your authority granted by FCC to use the product IMPORTANT When connecting this product to accessories and or another product use only high quality shielded cables Cable s supplied with this product MUST be used Follow all installation instructions Failure to Follow instructions could void your FCC authorizations to use this product in the USA NOTE This has been tested and found to comply with the requirements listed in FCC regulations Part 15 for Class A digital devices Compliance with these requirements provides a reasonable level assurance that your use of this product in a residential environment will not result in harmful interference with other electronic devices This equipment generates uses radio frequencies and if not installed and use
6. 50 Data Sequence YCBCR YCRCB YCBCR O 2014 Arrive Systems Inc All Rights Reserved 1 6 LENS OSD Menu Press Lens on remote control to invoke the OSD menu Note Use the Up Down key to navigate the menu and the Left Right key to change the value ee ae Shutter speed Shutter speed range 1 5 1 4000 Ev correction 2 1 66 1 33 1 0 66 0 0 33 0 0 33 0 66 1 1 33 1 66 2 ISO sensitivity Auto Manual Manual setup ISO80 ISO100 ISO200 ISO400 IS080 ISO800 ISO1000 White balance Auto Custom Manual Daylight Cloudy Shade FLW FLN FLD Tungsten Posterize Solarize Nega 2014 Arrive Systems Inc All Rights Reserved 17 Device Remote Control 1 7 Camera Select E La x 2 3 AAS 8 Dome 4 Zoom OSD Fast ia 9 m Lens Mu Far 10 5 4 be L Limit Scan R Limil 11 Home Tour Rev Fren BL WEB KE 6 Furl arrive Figure 6 Remote control O 2014 Arrive Systems Inc All Rights Reserved 1 8 S N Regional Reset current settings to default Factory settings Select the camera Choose the preset position Set the preset position Increase the Zoom In speed Increase Zoom Out speed Image Freeze Backlight compensation White Balance Auto Exposure Digital Zoom N A O 2014 Arrive Systems Inc All Rights Reserved 1 9 Camera Select Preset Zoom Fast N a EI 6 Pan Tilt control Auxiliary gt
7. arrive EYEPOINT Arrive EyePoint AEP 3030 USB 3 0 HD CAMERA Please note the serial number of your purchased product for future reference I Model No AEP 3030 UPTZ Serial No AEP 3030 804 001 USER MAN UAL We reserve the right to introduce changes after the printing of this document Please refer to our website www arrivesys com For updated documentation and information O 2014 Arrive Systems Inc All Rights Reserved CONTENTS UN 60590090 c T 9 2 FEATURES AND SE ECIFICATIO INS ra a ea 9 STAB G e R 68 ae eti an ias 12 7 601m3 DIE WEL nando val od pati te UNUM ie MEN 15 3 CONNECTING THE CAMERA cti 21 TROUBLES FOOT NG SSSR dd a eee ec MD MM DS 25 2014 Arrive Systems Inc Al Rights Reserved 3 IMPORTANT SAFETY INSTRUCTIONS CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN CAUTION TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE COVER OR BACK NO USER SERVICEABLE PARTS INSIDE REFER SERVICING TO QUALIFIED PERSONNEL Explanation of Graphical Symbols This graphic symbol is intended to alert you to the presence of uninsulated dangerous voltage within the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons This graphic symbol is intended to alert you the presence of important operating and maintenance accompanying the appliance 1 Read Instructions All the safety and operating instructions should be read before
8. d according to the instructions found in the user manual may cause interference harmful to the operation of other electronic devices Compliance with FCC regulations does not guarantee that the interference will not occur in allinstallations If this FOR CANADIAN CUSTOMERS This Class A digital apparatus complies with Canadian ICES 003 product is found to be the source of interference which can be determined by turning the unit OFF and ON please try to eliminate the problem by using one of the Following measures Relocate either this product or the device that is being affected by the interference Utilize power outlets that are on different branch circuit breaker of Fuse circuits or install AC line filter s In the case of radio or TV interference relocate reorient the antenna IF the antenna lead in is 300 ohm ribbon lead change the lead in to co axial type cable IF these corrective measures do not produce satisfactory results please contact the local retailer authorized to distribute this type of product If you cannot locate the appropriate retailer please contact Arrive Systems Inc Address 6737 Katella Ave Cypress CA 90630 USA The above statements apply ONLY to those products distributed by Arrive Systems Inc CE Declaration of Conformity For EU Customers We Arrive Systems Inc declare under our sole responsibility that the Arrive component to which this declaration relates is in conformity
9. e Invoke DOME OSD Menu Invoke Lens OSD Menu Reduce Zoom in speed Zoom Slow Reduce Zoom out speed ki o mae L e Lens Focus Far end lens zoom Set left limit points for boundary scanning Enable scanning automatically Pan amp Tilt Set right limit point for boundary scanning Function area Home position of camera Tour Enable touring e Image up side down option O 2014 Arrive Systems Inc All Rights Reserved 20 5 CONNECTING THE CAMERA VISCA RS 232C IN Reference WO Figure 7 VISCA RS 232 C IN IR Commander Signal OUTPUT NO Connection VISCA Out Reference OOO o iLO OO 3 2 OO 1 Figure 8 VISCA RS 232C OUT 2014 Arrive Systems Inc Al Rights Reserved 21 DTR OUT 485 RS 485 Pin Configuration for Connecting Camera to PC 1 DTRIN EIA poo NDA OTR es E on NN RO aoo O ECTS sas 6 GND N 6 DSR 2014 Arrive Systems Inc All Rights Reserved 22 Pin Configuration for Cascading Cameras Camera A Camera B VISCA OUT VISCA IN 1 DTROUT L1 DTRIN 2 DSR OUT 2 DSRIN 3 TXD OUT 3 TXD IN 4 GND A GND 5 RXD OUT As RXD IN 6 GND 6 GND 7 RS485 7 IR OUT 8 RS485 20 N C References Note Switch off the power supply prior to altering the DIP switch settinas DIP switch settings Figure 9 DIP switch overview O 2014 Arrive Systems Inc All Rights Reserved 23 Address code ass
10. hese items please contact your local authorities or dealer and ask For the correct methods of disposal COPYRIGHT NOTICE No part of this document may be reproduced or transmitted in any form or by any means without the prior written permission of Arrive ARRIVE ARRIVE reserves the rights to modify its documentation and product features including their characteristics specifications accessories and any other information stated herein without notice The official printout of any information shall prevail should there be any discrepancy between the information contained herein and the information contained in that printout This product and related documentation are proprietary to ARRIVE This document does not provide you with any legal rights to any intellectual property in any ARRIVE product You may copy and use this document for your internal reference purposes m Disclaimer THE SPECIFICATIONS INFORMATION DESIGNS STATEMENTS AND RECOMMENDATIONS COLLECTIVELY INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE AND ALL IMAGES ARE FOR REFERENCE USE ONLY FINISHED GOODS PACKAGING AND PRODUCTS WILL BE PROVIDED WITH USER DESIGNS AND GRAPHIC ELEMENTS INCLUDING PACKAGING DESIGN ELEMENTS THAT MAY VARY FROM THE IMAGES SHOWN IN THIS DOCUMENT E amp OE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS
11. ignment SW 1 DIP switch info Firmware upgrading Firmware software upgrade Set SW1 DIP 8 to ON Normal Work Mode Set SW1 DIP 8 to OFF Baud rate communication protocol assignment IR Remote control Input settings SW 2 Dip switch status Pin 4 Pin 5 CO con CA O 2014 Arrive Systems Inc All Rights Reserved 24 IR Remote control Output settings To send signal from Remote Controller Set DIP 6 as ON To receive from VISCA IN interface Set DIP 6 as OFF 6 TROUBLESHOOTING Listed are the commonly faced errors their probable causes and simple solutions to rectify the problems Camera cannot be BE IN DW has nok been Check the connector power owered on connection and power switch connected to camera Power switch is set to OFF Faulty connector The video is not Check the connection between displayed on the video cable camera and screen monitor fix the connector on each end Check and rectify the exposure settings Video cable is not connected properly or loosely connected e Incorrect exposure setting Unable to Pan Tilt and OSD Menu is active Exit the OSD Menu and then re Zoom camera Panand tilt range is limited Operate Remote control is not Mismatch between the camera Choose the right IR select number working select on the remote and IR to match the camera select switch number VISCA control is not Check the connection between the happening when W
12. operating instructions as an improper adjustment of the controls may result in damage and will often require extensive work by a qualified technician to restore the product to its normal operation e If the product has been dropped or damaged in any way and F When the product exhibits a distinct change in performances this indicates a need of service 16 Replacement Parts When replacement parts are required be sure the service technician has used replacement parts specified by the manufacturer or have the same characteristics as the original part Unauthorized substitutions may result in fire electric shock or other hazards 17 Safety Check Upon completion of any service or repair to this product ask the service technician to perform safety checks to determine that the product is in proper operating condition 18 Heat The product should be situated away from heat sources such radiators heat registers stoves or other product including amplifiers that produce heat COMPLIANCE INFORMATION DECLARATION OF CONFORMITY PROCEDURE Responsible Party Arrive Systems Inc Address 6737 Katella Ave Cypress CA 90630 USA Telephone 1 844 427 7483 Toll Free Hour of operation 9 00 17 00 Type of Equipment USB 3 0 HD Cameras Model Name AEP 3030 UPTZ This device complies with Part 15 of FCC Rules Operation is subject to the Following conditions 1 this device may not cause harmful interference and 2 this device
13. r acknowledged or not in this manual Specifications of this unit and contents of this document are subject to change without notice ARRIVE does not accept any liability For any loss or damage resulting from any use of this unit the warranty covers this unit only O 2014 Arrive Systems Inc All Rights Reserved 8 1 INTRODUCTION Document scope The document provides the usage guidelines for Arrive EyePoint 3030 UPTZ family of USB 3 0 HD cameras It guides you through the features technical specifications and steps in deploying and configuring the camera lt also provides best practices information For unit installation and use m Product overview Arrive EyePoint 3030 UPTZ comes from the family of USB 3 0 super speed HD cameras from Arrive It offers unparalleled clarity and resolution for a host of applications irrespective of room sizes and light conditions They are ideal solutions for video conferencing distance learning training meeting courtroom and any other application that involves high quality color video cameras with the flexibility of remote operations The small Form factor coupled with easy installation requirements make them an ace solution for video capture needs 2 FEATURES AND SPECIFICATIONS m Port specifications Figure 1 EyePoint 3030 UPTZ O 2014 Arrive Systems Inc All Rights Reserved 9 RS 232 RS 485 DC IN 12V O c o Description A super speed transfer interface
14. rong connection between the camera and PC Refer to the section camera connects to PC and camera Connecting the Camera PC The camera is not Power off the camera and restart working properly after a few seconds m Warranty Information Please visit Arrive CarePoint for updated information on warranty for non computing equipment O 2014 Arrive Systems Inc All Rights Reserved 25 WWW arrivesys com arrive EDGELESS MEDIA 2014 Arrive Systems Inc All Rights Reserved Arrive Systems Inc 6737 Katella Ave Cypress CA 90630 USA Toll Free 1 844 427 7483 USA Canada Email info arrivesys com
15. terial for its products ARRIVE documentation and learning materials often contain fictional scenarios and descriptions of how our products can be deployed and used in these scenarios Some examples depicted herein such as the corporate name Visionergy and or Verity just like Contoso is generally used by Microsoft These names are provided for illustration only and are fictitious No real association or connection is intended or should be inferred Any Internet Protocol IP addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers Any examples command display output network topology diagrams and other figures included in the document are shown for illustrative purposes only Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental ARRIVE disclaims ownership of the brand or use or association of the name Visionergy and or Verity as a real business or business entity and does not recommend the use of this name by others for a similar purpose of creating examples to avoid confusion The domain visionergy com is set to reflect to arrivesys com O 2014 Arrive Systems Inc All Rights Reserved 7 ABOUT THIS MANUAL In this manual brand names may be described as the brands or abbreviated as follows Arrive EyePoint 3030 UPTZ this unit device m About Trademarks All other trademarks are owned by their respective owners whethe
16. that they are not likely to be walked on or pinched by items placed upon or against them paying particular attention to cords at plugs convenience receptacles and the point where they exit from the product O 2014 Arrive Systems Inc All Rights Reserved 12 Lightning For added protection for this product during a lightning storm or when it is left unattended and unused for long periods of time unplug it from the ethernet and or from the power socket This will prevent damage to the product due to lightning 13 Object and liquid entry Never push objects of any kind into this product through openings as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock Never spill liquid of any kind on the product 14 Servicing Do not attempt to service this product yourself as opening or removing covers may expose you to dangerous voltage or other hazards Refer all servicing to qualified service personnel 15 Damage Requiring Service Unplug this product from the ethernet and or power socket and refer servicing to qualified service personnel under the following conditions a When the connecting cable is damaged b IF liquid has been spilled or objects have fallen into the products C IF the product has been exposed to the rain and water d IF the product does not operate normally by following the operating instructions Adjust only those controls that are covered by the
17. the temperature inside this unit rises it may cause fire damage to this unit and or personal injury 7 Do not install this unit near mobile phones and or televisions sets to prevent operation failure caused by electromagnetic waves and or magnetism 8 Install this unit in a stable place to prevent a fall and damage to this unit 9 Keep your hands dry when connecting or disconnecting the cable to prevent an electric shock 10 Connect USB ports on the device directly to PC Connecting them through a USB hub may cause problems in operations 11 Do not use force in the cable Doing so may cause a fire electrical shock damage to this unit short circuit and or disconnecting 12 When not planning to use this unit for long periods of time disconnect the cable from the ethernet and or power sockets to prevent fire 13 When disconnecting any cable grasp the plug do not pull the cable 14 Do not clean this unit with chemical solvents this might damage the finish Use a clean or dry cloth 15 Do not attempt to modify or fix this unit Contact qualified ARRIVE service personnel when any service is needed 16 Condensation will form when any surrounding temperature changes suddenly Disconnect the cables then leave this unit alone 17 When using this unit foralong time this unit may become warm Disconnect the cables then leave this unit alone for cooling 18 To prevent damage by lightning keep the cables disconnected d
18. uringa lightning storm O 2014 Arrive Systems Inc All Rights Reserved WARNING TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE WARNING TO PREVENT ELECTRIC SHOCK ENSURE THAT YOU ARE USING MATCHING POWER PLUGS TO THE POWER SOCKET AND FULLY INSERT Information for users on collection and disposal of old equipment This symbol on the products packaging and or accompanying documents means that used electrical and electronic products should not be mixed with general household waste For proper treatment recovery and recycling of old products please take them to applicable collection MA points in accordance with your national legislation and Directives 2002 96 EC By disposing of these products correctly you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling For more information about collection and recycling of old products please contact your local municipality your waste disposal service or the point of sale where you purchased the items For business users in the European Union IF you wish to discard electrical and electronic equipment please contact your dealer or supplier For Further information Information on Disposal in other Countries outside the European Union This symbol is only valid in European Union If you wish to discard t
19. with General Emissions Standard EN50081 1 and with Generic Immunity Standard EN50082 1 1992 O 2014 Arrive Systems Inc All Rights Reserved CAUTION READ THIS BEFORE OPERATING YOUR UNIT 1 To assure the finest performance please read this manual carefully Keep it in a safe place for Future reference 2 Install this unit in a well ventilated cool dry clean place away from direct sunlight heat sources vibration dust moisture and or cold 3 Locate this unit away from other electrical appliances motors or transformers to avoid humming sounds 4 Do not expose this unit to sudden temperature changes from cold or hot and do not locate this unit on an environment with high humidity i e a room with a humidifier to prevent condensation inside this unit and or personal injury 5 Avoid installing this unit where Foreign object may fall onto this unit and or this unit may be exposed to liquid dripping or splashing On the top of this unit do not place Other components as they may cause damage and or discoloration on the surface of this unit Burning objects i e candles as they may fall and liquid may cause electrical shock to the user and or damage to this unit Containers with liquid in them as they may fall and liquid may cause electrical shock to the user and or damage to this unit 6 Do not cover this unit with a newspaper tablecloth curtain etc in order not to obstruct heat radiation If
20. you operate the product 2 Retain Instruction The safety and operating instructions should retained for future reference 3 Heed Warnings All warnings on the product and in the operating instructions should be adhered to 4 Follow Instructions All operating and use instructions should be followed 5 Cleaning Unplug this product before cleaning Do not use liquid cleaners or aerosol cleaners 6 Attachments Do not use attachments not recommended by the product manufacturer as they can cause hazards 7 Water and Moisture Do not use this product near water near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool and the like 8 Accessories Do not place this product on an unstable cart stand tripod bracket or table The product may fall causing serious injury to a child or adult and serious damage to the product Use only with a bracket recommended by the manufacturer or sold with the product Any mounting of the product should follow the manufacturer s instructions and should use a mounting accessory recommended by manufacturer 9 Aproduct and cart combination should be moved with care Quick stops excessive Force and uneven surfaces may cause the product and cart combination to overturn 10 Power Sources This product should be operated only from the type of power source indicated on the mark 11 Cable Protection All connected cables should be routed so
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