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AXIS Q1614-E Network Camera User Manual

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1. 40 EVehlS ac2scadexksceeesc a asd eas Ea si QR ruseeRedesrea enews 42 Setting Up an Action Rule 43 RecIpIents isses ees E pe R RAE RR E UR RUNE RR ep RR RR 44 Schedules 55 s Ee Ads M DIU LM Mtf tede 45 RECUMENCES s ED 45 Recordings uasa nssaRREemcs PAN Am EAA S REA LAM EAARA DUAE enn ee 46 Recording LISE i lude kekuxuk cage Usine MES hee eke be 46 Continuous Recording 46 LANGUAGES Ces sappestsAAqRE cade eee nee Re DEDE E RR E Rd KR ORE 47 System OPUONS lt del x auis ad dp E E Ee EE e qE E EE 48 BOUE 48 Decade rs made sandales H nin 50 NEEWOTK s esee dan xq dex pnr ko epe de duae etais Sud dde Re ed 51 Storage seai ei u 56 Ports DEVICES sais vaienebrevbryeer ut keeses eda EEE E ee ke ee 57 AXIS Q1614 E Network Camera Table of Contents Maintenance 15 24 44 eR be OER da Reese Ebbene E WR ES 58 SUPPOM 2 care se EU 58 AGWAN COO s uu aeo ip ia mom aber Dx rennes 59 Reset to Factory Default Settings 59 Troubleshooting uua Wis sede reste s e eai nta acis xU Qn UE ata nee erae an 61 Checking the Firmware 4 20 61 Upgrading the Firmware 2 61 Symptoms Possible Causes and Remedial Actions 62 Technical Sp cifications uaseecucemamescchudkkansR t
2. gt Events Recordings Show crosshair in PTZ joystick mode Languages M Y Enable H 264 decoder installation 7 E Use PTZ joystick mode as default System Options Enable recording button Not applicable to AMC ActiveX About Action Buttons Show manual trigger button for View Area LT Show manual trigger button for View Area 1 Show manual trigger button for View Area 2 LT Show manual trigger button for View Area 3 Show snapshot button Show audio clip section User Defined Links Show custom link 1 Use as cgilink web link Name Custom link 1 URL http Show custom link 2 Use as cgilink weblink Name Custom link 2 URL http Show custom link 3 Use as cgilink web link Name Custom link 3 URL http Show custom link 4 Use as cgilink web link Name Custom link 4 URL http Output Buttons No outputs are specified save Default Viewer for Browsers From Live View Config gt Default Viewer select the default method for viewing video images in your browser The product attempts to show the video images in the selected video format and viewer If this is not possible the product overrides the settings and selects the best available combination 31 AXIS Q1614 E Network Camera Live View Config Other browsers Server Push Browser Viewer Description Windows Internet Explorer A
3. To prevent corruption of recordings the SD card should always be unmounted before it is ejected The Axis product supports SD cards with the following file systems e ext4 recommended due to its resilience against data loss if the card is ejected or if there is abrupt power loss To access data stored on the card from the Windows operating system a third party ext4 driver or application is required e VFAT most SD cards are pre formatted with vFAT when purchased If required the SD card can be manually formatted to the desired file system To format the SD card 1 Insert the SD card in the SD card slot 2 Go to System Options gt Storage and click SD Card 3 Click Format and select the desired file system To automatically format an SD card to ext4 file system select Autoformat to option The Axis product will check the inserted SD card to verify if its file system is ext4 if not the product will automatically format the SD card into ext4 file system It is recommended that Autoformat be enabled to ext4 in order for the new or inserted SD card to automatically be formatted to ext4 as it is a more reliable file system During formatting any previous data stored on the disk will be lost Mounting is done automatically when the card is inserted or when the product is started A manual mount is only required if the card has been unmounted and not ejected and re inserted To unmount the SD card 1 Go to System Options Sto
4. e Connecting to AXIS Internet Dynamic DNS Service See page 52 To connect press and hold the button for about 3 seconds Function Button The function button has multiple functions e Levelling assistant This function helps to ensure the camera is level Press the button for about 3 seconds to start the levelling assistant and press again to stop the leveling assistant The status LED see page 10 and buzzer signal see page 10 assist levelling of the camera The camera is level when the buzzer beeps continuously Focus assistant This function is used for enabling the Focus Assistant To enable the focus assistant press and very quickly release the button Press again to stop the focus assistant For more information see the Installation Guide LED Indicators LED Color Indication Network Green Steady for connection to a 100 MBit s network Flashes for network activity Amber Steady for connection to a 10 MBit s network Flashes for network activity Unlit No network connection Status Green Steady green for normal operation Amber Steady during startup and when restoring settings Red Slow flash for failed upgrade Power Green Normal operation Amber Flashes green amber during firmware upgrade AXIS Q1614 E Network Camera Hardware Overview The Status LED can be configured to be unlit during normal operation To configure go to Setup System Options Ports amp Devices
5. An object that appears in the window triggers motion detection only for a very short time before it is considered as non moving Only very bright objects on a dark background trigger motion detection Recommended values 5 15 60 90 75 95 Default values 15 90 90 e To trigger on small objects or movements use several small motion detection windows rather than one large window and select a low object size e To avoid triggering on small objects select a high object size e While monitoring an area where moving objects are not expected select a high history level This will cause motion detection to trigger as long as the object is present in the window To only detect flashing light select a low sensitivity In other cases high sensitivity is recommended Audio Detection The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value The threshold value can be set in the range 0 100 where O is the most sensitive and 100 the least sensitive 1 Go to Detectors Audio Detection 2 Set the audio alarm level and click Save 3 Go to Events gt Action Rules and set up an action rule see Setting Up an Action Rule on page 43 Detected audio is indicated by colored peaks in the Activity indicator An event is triggered when detected audio rises above or falls below the threshold value which is represented by the bar 39
6. O Ports on page 57 33 AXIS Q1614 E Network Camera PTZ Pan Tilt Zoom PTZ Pan Tilt Zoom The PTZ menu is available if digital PTZ pan tilt and zoom is enabled in the selected view area or if a PTZ driver has been uploaded For more information on view areas see View Area on page 26 For more information on how to upload a driver see nstalling a PTZ driver on page 35 To switch between the two options see PTZ Mode on page 13 Preset Positions A preset position is a predefined view that can be used to quickly steer the camera to a specific location Preset positions can be accessed in several ways e By selecting the preset from the Source drop down list in the Live View Page e When setting up action rules See page 42 e When setting up Guard Tour See page 35 To add a preset position 1 Go to PTZ Preset Positions 2 Use the pan tilt and zoom controls to steer the camera view to the desired position 3 Enter a descriptive name in the Current position field 4 Click Add The camera s position and focus settings are saved as a preset position The entire view area is treated as the Home position which is readily accessible by clicking the Home button on the Live View page and in the Preset Positions setup window The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of time Enter the length of time in the Return to overvie
7. Day Night Vision Mode Set day mode IR cut filter on or night mode IR cut filter off Output Port Activate an I O port to control an external device Overlay Text Display an overlay text SeeUsing Overlay Text in an Action Rule on page 27 Play Audio Clip See Audio Clips on page 30 PTZ Control Preset Position Go to a preset position Guard Tour Start a guard tour SeeGuard Tour on page 35 Record Video Record video to a selected storage Send Images Send images to a recipient Send Notifications Send a notification message to a recipient Send SNMP Trap Send an SNMP trap message to the operator Make sure that SNMP is enabled and configured under System Options Network SNMP Send Video Clip Send a video clip to a recipient Status LED Flash the LED indicator This can for example be used to validate triggers such as motion detection during product installation and configuration WDR Mode The WDR Mode or Lightfinder Mode can be turned on when the action rule is triggered This action may be used to change between these modes automatically Setting Up an Action Rule An action rule defines the conditions that must be met for the product to perform an action for example record video or send an email notification If multiple conditions are defined all of them must be met to trigger the action The following example describes how to set up an action rule to record video to a network share if there is
8. Email recipients can be configured by selecting one of the listed email providers or by specifying the SMTP server port and authentication used by for example a corporate email server Some email providers have security filters that prevent users from receiving or viewing large amount of attachments from receiving scheduled emails and similar Check the email provider s security policy to avoid delivery problems and locked email accounts To set up an email recipient using one of the listed providers 1 Go to Events Recipients and click Add 2 Enter a Name and select Email from the Type list 3 Enter the email addresses to send emails to in the To field Use commas to separate multiple addresses 4 Select the email provider from the Provider list 5 Enter the user ID and password for the email account 6 Click Test to send a test email To set up an email recipient using for example a corporate email server follow the instructions above but select User defined as Provider Enter the email address to appear as sender in the From field Select Advanced settings and specify the SMTP server address port and authentication method Optionally select Use encryption to send emails over an encrypted connection The server certificate can be validated using the certificates available in the Axis product For information on how to upload certificates see Certificates on page 49 Schedules Schedules can be used as action rule trigger
9. For instructions see the documentation provided by the application vendor Applications can be uploaded by product administrators Applications and licenses can be installed on multiple products at the same time using AXIS Camera Management version 3 10 and later To generate a log file for the application go to Applications Select the application and click Log Application Considerations If an application is upgraded application settings including the license will be removed The license must be reinstalled and the application reconfigured If the Axis product s firmware is upgraded installed applications and their settings will remain unchanged although this is not guaranteed by Axis Communications AB Note that the application must be supported by the new firmware For information about firmware upgrades see Upgrading the Firmware If the Axis product is restarted running applications will restart automatically If the Axis product is restored installed applications remain unchanged but must be restarted To start the application go to Setup Applications Select the application in the list of installed applications and click Start For information about restoring the Axis product see Maintenance 40 AXIS Q1614 E Network Camera Applications If the Axis product is reset to factory default installed applications and their settings are removed For information about factory default see Reset to Factory Defa
10. the Live View Page on page 14 This can for example be used to validate actions during product installation and configuration Virtual Inputs can be used by a VMS Video Management System to trigger actions Virtual inputs can for example be connected to buttons in the VMS user interface Moving Trigger the rule when the camera view moves due to a PTZ operation This can for example be used as an additional condition to prevent an action rule triggered by motion detection to record video while the camera view moves due to a PTZ operation Preset Reached Trigger the rule when the camera stops at a preset position This can be for example be used with the Send Images action to upload images from the preset position Disruption Trigger the rule if storage problems are detected for example if the storage device is unavailable removed full locked or if other read or write problems occur This can for example be used to send maintenance notifications System Ready Trigger the rule when the product has been started and all services are running This can for example be used to send a notification when the product restarts 42 AXIS Q1614 E Network Camera Events Recurrence Trigger the rule periodically SeeRecurrences on page 45 This can for example be used to upload an image every 5 minutes Use Schedule Trigger the rule according to the selected schedule See Schedules on page 45 Available actions include
11. warranties of merchantability and fitness for a particular purpose Axis Communications AB shall not be liable nor responsible for incidental or consequential damages in connection with the furnishing performance or use of this material This product is only to be used for its intended purpose Intellectual Property Rights Axis AB has intellectual property rights relating to technology embodied in the product described in this document In particular and without limitation these intellectual property rights may include one or more of the patents listed at www axis com patent htm and one or more additional patents or pending patent applications in the US and other countries This product contains licensed third party software See the menu item About in the product s user interface for more information This product contains source code copyright Apple Computer Inc under the terms of Apple Public Source License 2 0 see www opensource apple com apsl The source code is available from https developer apple com bonjour Equipment Modifications This equipment must be installed and used in strict accordance with the instructions given in the user documentation This equipment contains no user serviceable components Unauthorized equipment changes or modifications will invalidate all applicable regulatory certifications and approvals Trademark Acknowledgments AXIS COMMUNICATIONS AXIS ETRAX ARTPEC and VAPIX are registered tra
12. 32 kHz 8 128 kbit s compression G 711 PCM 8 kHz 64 kbit s G 726 ADPCM 8 kHz 32 kbit s or 24 kbit s Configurable bit rate Audio input 3 5mm jack for mic line in Max 80 mVpp for microphone Max 6 2 Vpp for line signal Impedance Min 1kO Mic power activated Min 4 kOline Tip Balanced Microphone Hot In Unbalanced Microphone In Line In Ring Balanced Microphone Cold In Sleeve Ground Power to external electret microphone 1 3V 3 0V DC SNR gt 40dB Optional 12V phantom power Audio output 3 5 mm jack for line out Max 2 8Vpp Impedance Max 100Q normal 1O SNR gt 40dB Network Security Password protection IP address filtering IEEE 802 1X network access control HTTPS encryption digest authentication user access log This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit Supported IPv4 v6 HTTP HTTPS SSL TLS QoS Layer 3 DiffServ FTP SMTP Bonjour UPnP protocols SNMPv1 v2c v3 MIB II DNS DynDNS NTP RTSP RTP TCP UDP IGMP RTCP ICMP DHCP ARP SOCKS CIFS SMB This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit System Application Open API for software integration including VAPIX and AXIS Camera Application Integration Programming Platform specifications at www axis com Interface AXIS Video Hosting System AVHS with One Click Camera Connection ONVIF Profile S specification at www onvif org AXIS Media Control SDK
13. AXIS Q1614 E Network Camera Applications Applications Third party applications can be uploaded to and installed on the Axis product Applications add functionality to the product for example video analytics and intelligent video capabilities such as recognition tracking detection and counting For information about available applications downloads trials and licenses go to www axis com applications t is recommended to run one application at a time Avoid running applications when the built in motion detection is active Application Licenses Some applications need a license to run Licenses can be installed in two ways e Automatic installation requires access to the Internet e Manual installation obtain the license key from the application vendor and upload the key to the Axis product To request a license the Axis product serial number S N is required The serial number can be found on the product label and under System Options gt Support gt System Overview Install Application To install and start an application 1 Go to Setup Applications 2 Under Upload Application click Browse Locate the application file and click Upload Package 3 Install the license if applicable For instructions see the documentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application
14. Install certificate and upload the certificate Audio Support Select Enable audio support to allow clients to retrieve audio streams from the Axis product For information on how to configure audio settings see Audio Settings on page 28 Deselecting this option will disable audio globally in the Axis product for configured events and profiles with audio as well Date amp Time The Axis product s date and time settings are configured under System Options Date amp Time Current Server Time displays the current date and time 24h clock The time can be displayed in 12h clock in the text overlay see below To change the date and time settings select the preferred Time mode under New Server Time e Synchronize with computer time Sets date and time according to the computer s clock With this option date and time are set once and will not be updated automatically e Synchronize with NTP Server Obtains date and time from an NTP server With this option date and time settings are updated continuously For information on NTP settings see NTP Configuration on page 53 If using a host name for the NTP server a DNS server must be configured See DNS Configuration on page 52 e Set manually Allows you to manually set date and time If using an NTP server select your Time zone from the drop down list If required check Automatically adjust for daylight saving time changes The Date amp Time Format Used in Images is the
15. See AXIS Media Control AMC on page 17 for more information The toolbar displays the following buttons Q The Play button connects to the Axis product and starts playing a media stream O The Stop button stops the media stream The Snapshot button takes a snapshot of the video image The location where the image is saved can be specified Q in the AMC Control Panel Click the View Full Screen button and the video image will fill the entire screen Press ESC Escape on the computer keyboard to cancel full screen view The Record button is used to record the current video stream The location where the recording is saved can be specified in Q the AMC Control Panel Enable this button from Live View Config Viewer Settings AMC Audio Controls AMC audio buttons control the speakers and microphone connected to the client computer The buttons are only visible when audio is enabled Q Speaker button Click to turn the speakers on or off Microphone button Click to mute or unmute the microphone In Simplex speaker only mode the Microphone and Talk buttons must both be active to send audio to the Axis product Click either button to stop audio transmission Use the slider to control the volume of the speakers and the microphone Half duplex mode Q Q The Talk Listen button is used to switch between sending and receiving audio The button can be configured from the Audio tab in the AMC Control panel e Push To Talk mode Click and h
16. System Options gt Ports amp Devices gt Port Status page shows the status of the product s input and output ports Accelerometer The leveling assistant that helps to level the camera is enabled by default To disable it de select the Enable leveling assistant option from System Options gt Ports amp Devices gt Accelerometer and click Save To enable leveling assistant click Reset 57 AXIS Q1614 E Network Camera System Options Maintenance The Axis product provides several maintenance functions These are available under System Options Maintenance Click Restart to perform a correct restart if the Axis product is not behaving as expected This will not affect any of the current settings Click Restore to reset most settings to the factory default values The following settings are not affected the boot protocol DHCP or static e the static IP address e the default router e the subnet mask e the system time e the IEEE 802 1X settings e the focus position e uploaded applications are kept but must be restarted Click Default to reset all settings including the IP address to the factory default values This button should be used with caution The Axis product can also be reset to factory default using the control button see Reset to Factory Default Settings on page 59 To identify the product or test the Status LED click Flash LED under Identify and specify the duration in seconds minutes or hours This can be u
17. are flashing red rapidly Hardware failure Contact your Axis reseller Video and image problems general Image unsatisfactory Check the video stream and camera settings under Setup gt Video amp Audio gt Video Stream and Setup Video amp Audio Camera Settings Motion Detection triggers unexpectedly Changes in luminance No audio Motion detection is based on changes in luminance in the image This means that if there are sudden changes in the lighting motion detection may trigger mistakenly Lower the sensitivity setting to avoid problems with luminance Incorrect setup Poor audio quality Check the sound card in the computer Ensure that mute is not selected and that the volume settings are correct Check that Enable audio support is selected under Setup System Options Security Audio Support Check that the correct Audio Input source is selected under Setup Video amp Audio Audio Settings Stuttering Unsynchronized audio and video using H 264 Distorted audio Feedback loops Reduce the number of listeners and viewers Decrease image resolution and compression Synchronize the product s date and time settings with an NTP server Go to Setup System Options Date amp Time Check that the correct Audio Input source is selected under Setup Video amp Audio Audio Settings Feedback loops might appear in full duplex mode Try moving the microphone or the spea
18. audio modes Full duplex Simultaneous two way audio allowing the Axis product to transmit and receive audio at the same time There is no echo cancellation if feedback loops appear try moving the microphone or the speaker Half duplex Audio can be transmitted to and from the Axis product but only in one direction at a time To transmit audio using the Live View page use the Talk and Listen buttons see AMC Audio Controls on page 15 Simplex speaker only Audio is transmitted from a client to the Axis product and can be played by a speaker connected to the product To transmit audio using the Live View page the Talk and Microphone buttons must both be active see AMC Audio Controls on page 15 Simplex microphone only Audio captured by the product microphone is transmitted from the Axis product to one or more clients To set the audio mode go to Video amp Audio Audio Settings and select the desired mode from the Audio mode drop down list Audio Input An external microphone or a line source can be connected to the Audio in connector Configure the audio input settings under Video amp Audio Audio Settings The internal microphone on this Axis product cannot be used The internal microphone is used by default the external microphone is used when connected It is possible to disable the internal microphone by connecting a plug to the mic input If using Line in a mono contact must be used Signal on tip and ground
19. available in the Axis product A capture mode with a large maximum resolution has a reduced maximum frame rate and vice versa The capture mode setting also affects the camera s angle of view as the effective size of the image sensor differs between capture modes Capture mode is set the first time the product is accessed Select the desired capture mode and click OK Changing capture mode when the product has been configured is not recommended as most other settings will be either removed or reset for example 1 Go to Setup Video amp Audio Camera Settings 2 Select the new capture mode 3 Click Save 4 Review and reconfigure all settings for example View area Stream profiles PTZ settings including preset positions and guard tours Gatekeeper Motion detection windows Privacy masks Image overlays Exposure zones 23 AXIS Q1614 E Network Camera Video and Audio White balance windows Action rules Settings in uploaded applications Image Appearance Increasing the Color level increases the color saturation The value 100 gives maximum color saturation The value O gives a black and white image The image Brightness can be adjusted in the range 0 100 where a higher value produces a brighter image Increasing the Sharpness can increase bandwidth usage A sharper image might increase image noise especially in low light conditions A lower setting reduces image noise but the whole image w
20. commercial environments Australia New Zealand This digital equipment fulfills the requirements for RF emission according to the Class B limit of AS NZS CISPR 22 Japan CORB 75281 XE RE CHAT OC LE EN 2 PT LCZa3vsm EE Faal EH EL WERU RO LTRE Korea 0 7 7 i8 ASSCe SATAN FE 7180 A ABGE AS SAOE OH DE AAA AS Safety This product complies with IEC EN UL 60950 1 and IEC EN UL 60950 22 Safety of Information Technology Equipment The power supply used with this product shall fulfill the requirements for Safety Extra Low Voltage SELV and Limited Power Source LPS according to IEC EN UL 60950 1 This product complies with IEC EN UL 60950 1 and IEC EN UL 60950 22 Safety of Information Technology Equipment Disposal and Recycling When this product has reached the end of its useful life dispose of it according to local raws and regulations For information about your nearest designated collection point contact your local authority responsible for waste disposal In accordance with local legislation penalties may be applicable for incorrect disposal of this waste Europe wmm his symbol means that the product shall not be disposed of together with household or commercial waste Directive 2012 19 EU on waste electrical and electronic equipment WEEE is applicable in the European Union member states To prevent potential harm to human health and the env
21. date and time format displayed as a text overlay in the video stream Use the predefined formats or see File Naming amp Date Time Formats in the online help Q for information on how to create custom date and time formats To include date and time in the overlay text go to Video amp Audio and select Include date and Include time 50 AXIS Q1614 E Network Camera System Options Network Basic TCP IP Settings The Axis product supports IP version 4 and IP version 6 Both versions can be enabled simultaneously and at least one version must always be enabled IPv4 Address Configuration By default the Axis product is set to use IPv4 IP version 4 and to obtain the IP address automatically via DHCP The IPv4 settings are configured under System Options gt Network gt TCP IP gt Basic DHCP Dynamic Host Configuration Protocol allows network administrators to centrally manage and automate the assignment of IP addresses DHCP should only be enabled if using dynamic IP address notification or if the DHCP can update a DNS server It is then possible to access the Axis product by name host name If DHCP is enabled and the product cannot be accessed run AXIS IP Utility to search the network for connected Axis products or reset the product to the factory default settings see page 59 and then perform the installation again To use a static IP address check Use the following IP address and specify the IP address subnet mask and
22. instead of an IP address The host name is usually the same as the assigned DNS name The host name is configured under System Options gt Network gt TCP IP gt Advanced Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4 Select Use the host name to set the host name manually Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product s IP address changes For more information see the online help Q Link Local IPv4 Address Link Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network The product can have a Link Local IP and a static or DHCP supplied IP address at the same time This function can be disabled under System Options Network TCP IP Advanced HTTP The HTTP port used by the Axis product can be changed under System Options gt Network gt TCP IP gt Advanced In addition to the default setting which is 80 any port in the range 1024 65535 can be used HTTPS The HTTPS port used by the Axis product can be changed under System Options gt Network gt TCP IP gt Advanced In addition to the default setting which is 443 any port in the range 1024 65535 can be used To enable HTTPS go to System Options gt Security gt HTTPS For more information see HTTPS on page 48 NAT traversal por
23. select Include date and Include time 4 To include a text string select Include text and enter the text in the field Modifiers can be used see File Naming amp Date Time Formats in the online help Q 5 Define text overlay characteristics in the relevant fields 6 Click Save To modify the date and time format go to System Options gt Date amp Time See Date amp Time on page 50 Overlay Image An overlay image is a static image superimposed over the video stream The image for example company logo is used to provide extra information or to mask a part of the image Since it is static the position and size of an overlay image will remain the same regardless of resolution and Pan Tilt Zoom movements To set up a dynamic mask which will always mask the specified part of monitored area see Privacy Mask on page 28 To use an overlay image the image must first be uploaded to the Axis product 1 Go to Video amp Audio Overlay Image 2 Click Browse and browse to the file 3 Click Upload 4 Select the image to use from the Use overlay image list 5 Click Save To display the overlay image 1 Go to Video amp Audio Video Stream and select the Image tab 2 Under Overlay Settings select Include overlay image at the coordinates and enter the X and Y coordinates 3 Click Save For information about supported image formats see the online help O Using Overlay Text in an Action Rule Action rules see page 42 c
24. settings that should be made before using the Axis product ONVIF ONVIF Open Network Video Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating a user you automatically enable ONVIF communication Use the user name and password with all ONVIF communication with the product For more information see www onvif org IP Address Filter IP address filtering is enabled on the System Options Security IP Address Filter page Once enabled the listed IP address are allowed or denied access to the Axis product Select Allow or Deny from the list and click Apply to enable IP address filtering The administrator can add up to 256 IP address entries to the list a single entry can contain multiple IP addresses HTTPS HTTPS HyperText Transfer Protocol over Secure Socket Layer or HTTP over SSL is a web protocol providing encrypted browsing HTTPS can also be used by users and clients to verify that the correct device is being accessed The security level provided by HTTPS is considered adequate for most commercial exchanges The Axis product can be configured to require HTTPS when users from different user groups administrator operator viewer connect To us
25. subnet be problems accessing the product The product cannot be accessed from a browser Cannot log in When HTTPS is enabled ensure that the correct protocol HTTP or HTTPS is used when attempting to log in You may need to manually type http or https in the browser s address field If the password for the user root is lost the product must be reset to the factory default settings See Reset to Factory Default Settings on page 59 62 Troubleshooting The IP address has been changed by DHCP Certificate error when using IEEE 802 1X AXIS Q1614 E Network Camera IP addresses obtained from a DHCP server are dynamic and may change If the IP address has been changed use AXIS IP Utility or AXIS Camera Management to locate the product on the network Identify the product using its model or serial number or by the DNS name if the name has been configured If required a static IP address can be assigned manually For instructions see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup For authentication to work properly the date and time settings in the Axis product should be synchronized with an NTP server See Date amp Time on page 50 The product is accessible locally but not externally Router configuration Firewall protection Default routers required To configure your router to allow incoming data tra
26. the RTSP server is disabled SOCKS SOCKS is a networking proxy protocol The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server This functionality is useful if the Axis product is located on a local network behind a firewall and notifications uploads alarms etc need to be sent to a destination outside the local network for example the Internet SOCKS is configured under System Options gt Network gt SOCKS For more information see the online help O QoS Quality of Service QoS Quality of Service guarantees a certain level of a specified resource to selected traffic on a network A QoS aware network prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use The QoS settings are configured under System Options Network QoS Using DSCP Differentiated Services Codepoint values the Axis product can mark the following types of traffic live video live audio event alarm traffic and management traffic Live audio DSCP will be equal to live video DSCP if H 264 over RTSP is used 54 AXIS Q1614 E Network Camera System Options SMTP email To send email messages from the Axis product via SMTP Simple Mail Transfer Protocol an SMTP mail server must be set up This is done under System Options gt Network gt SMTP email Enter the host names or IP addresses and port numbers
27. zoom out rotate the mouse wheel C Cips Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls User defined buttons can also appear in the Control panel See Controls on page 35 Source Select a PTZ preset position to steer the camera view to the saved position See Preset Positions Home v on page 34 Clicking Zoom out to overview image will set the camera to the minimum zoom position In this position the camera cannot pan or tilt Zoom out to overview image The PTZ controls can be disabled under PTZ gt Advanced gt Controls see Controls on page 35 16 AXIS Q1614 E Network Camera Media Streams Media Streams The Axis product provides several audio and video stream formats Your requirements and the properties of your network will determine the type you use The Live View page in the product provides access to H 264 and Motion JPEG video streams audio streams and to the list of available stream profiles Other applications and clients can access video and audio streams directly without going via the Live View page How to Stream H 264 The video compression standard H 264 makes good use of bandwidth and can provide high quality video streams at less than 1 Mbit s Deciding which combination of protocols and methods to use depends on your viewing requirements and on the properties of your network The available options in AXIS Media Control are Unicast RTP Thi
28. 1 2 B W 0 06 lux F1 2 with dynamic capture Shutter time 25 30fps mode 1 29500 2 1 231 1 44 with dynamic capture enabled 50 60fps mode 1 43500 2 Extended D1 mode 1 29500 2 Video Video H 264 MPEG 4 Part 10 AVC compression H 264 Baseline and Main Profile Motion JPEG Resolutions 25 30 fps mode 1280 x 960 to 160 x 90 50 60 fps mode 1280 x 720 to 160 x 90 Extended D1 mode 768 x 576 to 160 x 90 1400 x 1050 1 4 MP scaled resolution available via VAPIX Frame rate H 264 and Motion JPEG Lightfinder mode Up to 60 fps in 60Hz capture mode up to 50 fps in 5OHz capture mode WDR 30 fps in 60Hz capture mode 25 fps in 50Hz capture mode Video streaming Multiple individually configurable streams in H 264 and Motion JPEG Controllable frame rate and bandwidth VBR CBR H 264 Image settings Compression color brightness sharpness contrast white balance exposure control exposure zones backlight compensation fine tuning of behavior at low light WDR Up to 120dB 0 4 400 000 lux depending on scene shadow and highlight recovery Text and image overlay Privacy mask Mirroring of images Rotation Auto 0 90 180 270 Users 20 simultaneous users Unlimited numbers of users using multicast H 264 66 AXIS Q1614 E Network Camera Technical Specifications Function group Item Specifications Audio Audio streaming Two way full duplex Audio AAC LC 8 16
29. 408 192 168 0 125 Windows syntax this may require that you run the command prompt as an administrator arp s IP address serial number 51 AXIS Q1614 E Network Camera System Options ping 1 408 t IP address gt Windows example this may require that you run the command prompt as an administrator arp s 192 168 0 125 00 40 8c 18 10 00 ping 1 408 t 192 168 0 125 4 Check that the network cable is connected and then restart the product by disconnecting and reconnecting power 5 Close the command prompt when the product responds with Reply from 192 168 0 125 orsimilar 6 Open a browser and type http IP address in the Location Address field For other methods of assigning the IP address see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup To open a command prompt in Windows open the Start menu and type cmd in the Run Search field To use the ARP command in Windows 7 Windows Vista right click the command prompt icon and select Run as administrator To open a command prompt in Mac OS X open the Terminal utility from Application Utilities AXIS Video Hosting System AVHS AVHS used in conjunction with an AVHS service provides easy and secure Internet access to live and recorded video accessible from any location For more information and help to find a local AVHS Service Provider go to www a
30. 614 E Network Camera Video and Audio Day Night The IR cut filter prevents infrared IR light from reaching the image sensor In poor lighting conditions for example at night or when using an external IR lamp set the IR cut filter to Off This increases light sensitivity and allows the product to see infrared light The image is shown in black and white when the IR cut filter is off If using automatic Exposure control set the IR cut filter to Auto to automatically switch between On and Off according to the lighting conditions The Day Night shift level bar helps determine when the camera will shift from day mode to night mode Normally the camera automatically changes mode from day to night when very dark level 100 in the slider By setting Day Night shift level to a lower value the camera will change to night mode earlier View Area This feature is available only if digital PTZ was selected when configuring the product for the first time or after resetting to factory default A view area is a cropped part of the full view The view area is treated as a video source in Live View and has its own video stream and PTZ settings When setting up a view area it is recommended that the video stream resolution is the same size as or smaller than the view area size Setting the video stream resolution larger than the view area size implies digitally scaled up video after sensor capture requiring more bandwidth without adding image inf
31. Audio gt Focus Select the Show pixel counter option to enable the rectangle in the image Use the mouse to move and resize the rectangle or enter the number of pixels in the Width and Height fields and click Apply The Live View page in Internet Explorer in Windows Right click in the image and select Pixel counter Use the mouse to move and resize the rectangle Image The default image settings can be configured under Video amp Audio Video Stream Select the Image tab The following settings are available Resolution Select the default resolution e Compression The compression level affects the image quality bandwidth and file size of saved images the lower the compression the higher the image quality with higher bandwidth requirements and larger file sizes e Rotate image If required the image can be rotated e Mirror If required the image can be mirrored e Maximum frame rate To avoid bandwidth problems the frame rate allowed to each viewer can be Limited to a fixed amount Alternatively the frame rate can be set as Unlimited which means the Axis product always delivers the highest frame rate possible under the current conditions Overlay settings See Overlay on page 26 Click Save to apply the new settings H 264 H 264 also known as MPEG 4 Part 10 AVC is a video compression standard that provides high quality video streams at low bit rates An H 264 video stream consists of different types of frames suc
32. General Network Streaming Snapshot H264 AXIS Media Control E Copyright 2004 2011 Axis Communications AB Version 6 02 Versions Item Version Media Control 6 2 10 8 Audio Component 32 31 RTP Source Filter 3 2 5 2 H 264 Video Decoder 3 0 2 0 Motion JPEG Video Decoder 3 0 2 0 File Writer 2 0 24 0 Overlay Mixer Filter 2 0 4 0 View License View User s Manual OK Cancel Apply Alternative Methods of Accessing the Video Stream You can also access video and images from the Axis product in the following ways e Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required e Still JPEG images in a browser Enter the path http lt ip gt axis cgi jpg image cgi e Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The following paths can be used Unicast via RIP axrtpu lt ip gt axis media media amp Unicast via RTSP axrtsp lt ip gt axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp lt ip gt axis media media amp Multicast axrtpm lt ip gt axis media media amp e QuickTime The following paths can be used rtsp ip axis media media amp rtsp ip axis media media 3gp 18 AXIS Q1614 E Network Camera Media Streams ip IP addess The Axis p
33. MC Recommended viewer in Internet Explorer H 264 Motion JPEG QuickTime H 264 Java applet A slower imaging alternative to AMC Motion JPEG Requires one of the following installed on the client e JVM J2SE 1 4 2 or higher JRE J2SE 5 0 or higher Still image Displays still images only Click the Refresh button in your browser to view a new image Recommended viewer for other browsers Motion JPEG QuickTime H 264 Java applet A slower imaging alternative to Server Push Motion JPEG only Still image Displays still images only Click the Refresh button in your browser to view a new image For more information please see the online help O Viewer Settings To configure options for the viewer go to Live View Config gt Viewer Settings Select Show viewer toolbar to display the AXIS Media Control AMC or the QuickTime viewer toolbar under the video image in your browser e H 264 decoder installation The administrator can disable installation of the H 264 decoder included with AXIS Media Control This is used to prevent installation of unlicensed copies Further decoder licenses can be purchased from your Axis reseller Select Show crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick mode e Select Use PTZ joystick mode as default to enable joystick mode The mode can be changed temporarily from the PTZ control panel Select Enabl
34. NS Configuration DNS Domain Name Service provides the translation of host names to IP addresses The DNS settings are configured under System Options Network TCP IP Advanced Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server To make manual settings select Use the following DNS server address and specify the following 52 AXIS Q1614 E Network Camera System Options Domain name Enter the domain s to search for the host name used by the Axis product Multiple domains can be separated by semicolons The host name is always the first part of a fully qualified domain name for example myserver is the host name in the fully qualified domain name myserver mycompany com where mycompany com is the domain name Primary Secondary DNS server Enter the IP addresses of the primary and secondary DNS servers The secondary DNS server is optional and will be used if the primary is unavailable NTP Configuration NTP Network Time Protocol is used to synchronize the clock times of devices in a network The NTP settings are configured under System Options gt Network gt TCP IP gt Advanced Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server To make manual settings select Use the following NTP server address and enter the host name or IP address of the NTP server Host Name Configuration The Axis product can be accessed using a host name
35. Rk bites MR de en ES 20 Video and AUUID 2 osesu eeu Res RE EP ERE PEINE EE ND Ei 21 Video Stream iussis pk Re E Re dr an pie Mode dire dede 21 Stream Profiles 12 dedisse ados con dou a donor we dite n cse 23 Camera Settings 22e de e eda rr aee dedans ne nee eo 23 VIEW Area iuuenes ge ee ex dre ads dans Rr rx ced DR e de e RR a 26 Overlay i ciate araa a agate DAE AE aia f aua gr agent pak mare da Ripe Rona UA ats 26 Rua dem 28 FOCUS aa o r a i a iR ccn 28 Audio Settings 2255 dareketAP NEEDE h yee ee n E EEG 28 Audio qu ETT 30 Live View Config iua ziii 65 A RCACR RURUR EORR ORE ee ia odes wane X RR e 31 PTZ Pan Tilt ZOOM uua uc AR 34 Preset Positions 548 sean awe he Dee baddies Gah de dr eee NUE 34 Guard TOUI zs eese ke Goad he RE date goed Ree hee ee Rhee Rens 35 AVANCE a seien Piel a ES Das eta E RID 35 Installing a PTZ driver 35 Control QUEUE exis ge gran nee enr mate magenta xe RR de dx ee 36 Detectofs a ne uses enorme dde R 37 Camera Tampering 37 Motion Detection 37 Audio Detection ua ohew sw acsa mae e 3A VERA NE EX o HUCER EN ARR RN eR eR E 44 39 Applications auasensask i mess RE RERRUESESKAKAERATATAREAGANEXAERAE 40 Application Licenses i2upoeravikdeae dk y RR ERR DER hani ikoanen 40 Install Application si cus han rers ak ade ceed eene Esos 40 Application Considerations
36. To Live value may need to be increased Check with your network administrator that the multicast addresses used by the Axis product are valid for your network Check with your network administrator to see if there is a firewall preventing viewing Configure the Axis product to use a Java applet for updating video images in your browser Go to Setup Live View Config and select Java applet under Default viewer Ensure that your graphics card is using the latest driver The latest drivers can usually be downloaded from the manufacturer s website Modify the settings for your graphics adapter Refer to the adapter s documentation for more information 63 AXIS Q1614 E Network Camera Troubleshooting Lower frame rate than expected See Performance Considerations on page 70 Reduce the number of applications running on the client computer Limit the number of simultaneous viewers Check with the network administrator that there is enough bandwidth available Check in the AMC Control Panel H 264 tag that video processing is NOT set to Decode only key frames Lower the image resolution Set a Capture Mode that prioritizes frame rate Changing the capture mode to prioritize frame rate will lower the maximum resolution SeeCapture Mode on page 23 The maximum frames per second is dependent on the utility frequency 60 50 Hz of the Axis product See Technical Specifications on page 66 Status and Network indicator LEDs
37. To use SNMP v3 HTTPS must be enabled see HTTPS on page 48 To enable SNMP v3 check the box and provide the initial user password The initial password can only be set once If the password is lost the Axis product must be reset to factory default see Reset to Factory Default Settings on page 59 UPnPTM The Axis product includes support for UPnP UPnP is enabled by default and the product is automatically detected by operating systems and clients that support this protocol UPnP can be disabled under System Options gt Network gt UPnPTM RTP H 264 The RTP port range and multicast settings are configured under System Options gt Network gt RTP The RTP port range defines the range of ports from which the video audio ports are automatically selected For multicast streams only certain IP addresses and port numbers should be used 55 AXIS Q1614 E Network Camera System Options Select Always Multicast Video and or Always Multicast Audio to start multicast streaming without opening an RTSP session Bonjour The Axis product includes support for Bonjour Bonjour is enabled by default and the product is automatically detected by operating systems and clients that support this protocol Bonjour can be disabled under System Options Network Bonjour Storage SD Card The Axis product supports SD cards with up to 64 GB of storage For best recording performance use an SDHC or SDXC card with speed class 10
38. USER MANUAL AXIS Q1614 E Network Camera COMMUNICATIONS About this Document This manual is intended for administrators and users of the AXIS 01614 Fixed Dome Network Camera and is applicable to firmware 5 4 and later It includes instructions for using and managing the product on your network Previous experience of networking will be of use when using this product Some knowledge of UNIX or Linux based systems may also be beneficial for developing shell scripts and applications Later versions of this document will be posted to the Axis website as required See also the product s online help available via the web based interface Legal Considerations Video and audio surveillance can be regulated by laws that vary from country to country Check the laws in your local region before using this product for surveillance purposes This product includes one 1 H 264 decoder license and one 1 AAC decoder license To purchase further licenses contact your reseller Liability Every care has been taken in the preparation of this document Please inform your local Axis office of any inaccuracies or omissions Axis Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and manuals without prior notice Axis Communications AB makes no warranty of any kind with regard to the material contained within this document including but not limited to the implied
39. Video amp Audio gt Audio Clips For more information see the online nep To configure the Axis product to play audio clips when an event occurs an action rule must be set up For more information see Events on page 42 Audio clips cannot be used if the product s audio functionality is enabled The audio functionality is enabled on the Audio tab under Video amp Audio Video Stream 30 AXIS Q1614 E Network Camera Live View Config Live View Config You can customize the Live View page and alter it to suit your requirements It is possible to define the following features of the Live View page e Stream Profile See page 23 e Default Viewer for Browser See page 31 e Viewer Settings See page 32 e Action Buttons These are the buttons described in Controls on the Live View Page on page 14 e User Defined Links See page 32 Output Buttons See page 32 AXIS Q1614 Network Camera Live View Setup Help Live View Layout 2 Stream Profile Stream profile MPEG vw gt Basic Setup gt Video amp Audio Live View Config Layout PTZ V show stream profile selection Default Viewer Windows Internet Explorer AMC ActiveX w Other Brovsers Server push Y Detectors Note QuickTime is only used with H 264 Motion JPEG will be showm with AMC in Windows Internet Explorer and with server push in other brovsers gt Applications Viewer Settings Show viewer toolbar
40. afari 2 Enter the IP address or host name of the Axis product in the browser s Location Address field To access the product from a Macintosh computer Mac OS X click on the Bonjour tab and select the product from the drop down list If you do not know the IP address use AXIS IP Utility to locate the product on the network For information about how to discover and assign an IP address see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup 3 Enter your user name and password If this is the first time the product is accessed the root password must first be configured For instructions see Set the Root Password on page 13 4 The product s Live View page opens in your browser The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page AXIS Q1614 Network Camera Live View Setup Help Video Access from the Internet Once connected the Axis product is accessible on your local network LAN To access the product from the Internet you must configure your network router to allow incoming data traffic to the product To do this enable the NAT traversal feature which will attempt to automatically configure the router to allow acces
41. age Use the Shadows recovery slider to improve the image appearance by increasing brightness in the dark parts of the image Lightfinder Mode Select the Lightfinder Mode option from the drop down list from Camera Settings gt Wide Dynamic Range This mode enables heightened visibility in the product and better image quality in low light conditions such as in parking lots city surveillance and construction sites Exposure Settings Configure the exposure settings to suit the image quality requirements in relation to lighting frame rate and bandwidth considerations Exposure value Click in the bar to fine tune the exposure Exposure control These settings is used to adapt to the amount of light used Automatic is the default settings can be used in most situations The shutter speed is automatically set to produce optimum image quality Flicker free 50 or 60 Hz is used to remove flicker which can be caused by fluorescent and other light sources The Hold current option locks the current exposure settings Enable Backlight compensation Enable this option if a bright spot of light for example a light bulb causes other areas in the image to appear too dark 24 AXIS Q1614 E Network Camera Video and Audio Exposure zones This settings determines which part of the image is used to calculate the exposure For most situations the Auto setting can be used For particular requirement select a predefined area Shutter amp G
42. ain The shutter and gain settings affect the amount of motion blur and noise in the image To adapt to different lighting available storage space and bandwidth it is often necessary to prioritize either low motion blur or low noise The Axis product allows using different prioritization in normal light and in low light Shutter speed is related to the amount of time the shutter is opened and is measured in seconds s A slow shutter speed allows more light to reach the sensor and can help produce a brighter image in low light situations On the other hand a slow shutter speed can cause moving objects to appear blurry Set Shutter to e Auto to set the shutter speed automatically If required use Max shutter to limit the shutter speed to prevent the frame rate from being reduced For example to get 30 fps set Max shutter to 1 30 e Fixed to use a fixed shutter speed Gain measured in decibel dB is the amount of amplification applied to the image A high gain may provide a better image in low light situations but will increase the amount of image noise Set Gain to e Auto to set the gain automatically If required use Max gain to limit the applied gain e Fixed to use a fixed gain When Shutter and Gain are both set to Auto it is possible to set the Priority between low motion blur and low noise manually and to use a different Priority in Normal Light and in Low Light Example Consider an area where people or vehicles move duri
43. ame rate and bandwidth affected Heavy usage of event settings affect the product s CPU load Frame rate affected Heavy network utilization due to poor infrastructure Bandwidth affected Viewing on poorly performing client computers lowers perceived performance Frame rate affected 70 User Manual Ver M42 AXIS Q1614 E Network Camera Date December 2013 Axis Communications AB 2013 Part No 55119
44. amen t mina 66 CONN CLOrS A EIU 69 Performance Considerations 70 AXIS Q1614 E Network Camera Hardware Overview Hardware Overview Status LED indicator Zoom puller Focus puller 1 0 connector Iris connector Power connector Power LED indicator Network LED indicator RS485 RS422 connector Network connector PoE Control button 1 Function button 2 microSD Card slot Audio in Audio out NS 0 ND a EE EEN ARAN AS AXIS Q1614 E Network Camera Hardware Overview Sunshield adjustment screw 2x Sunshield Product number P N amp Serial number S N The serial number may be required during installation Top Cover De humidifying membrane Do not remove Network camera Safety wire tab Cable holes with cable gland Bottom cover screws 4x Cable cover Cable cover screws 2x Network connector Bottom cover Heater Caution May be hot Heater Caution May be hot M 9 O1 ND ARANSS S AXIS Q1614 E Network Camera Hardware Overview Network cable route through wall bracket Bottom cover Bottom cover screws 4x Bracket adjustment screw Wall bracket IAUN Connectors and Buttons For technical specifications see page 66 Network Connector RJ45 Ethernet connector Supports Power over Ethernet PoE Due to local regulations or the e
45. an display an overlay text when the rule is triggered The text can be used to provide information for forensic video analysis notify surveillance operators or validate triggers and actions during product installation and configuration To display overlay text when an action rule is triggered the modifier D should be used as described below When the rule is triggered D will be replaced by the text specified in the action rule Start by enabling overlay text in the video stream 1 Go to Video amp Audio gt Video Stream and select the Image tab 2 Under Overlay Settings select Include text 3 Enter the modifier D and optionally additional text which will be displayed also when the action rule is not active Create the action rule 1 Go to Events gt Action Rules 2 Click Add to create a new rule 3 Select a Trigger and optionally a Schedule and Additional conditions See the online help for details 27 AXIS Q1614 E Network Camera Video and Audio 4 From the Actions list select Overlay Text 5 Enter the text to display in the Text field This is the text that D will be replaced by 6 Specify the Duration The text can be displayed while the rule is active or for a fixed number of seconds Example To display the text Motion detected when motion is detected enter 4D in the Include text field and enter Motion detected in the Text field when setting up the action rule Privacy Mask A privacy mask is an
46. area of solid color that prohibits users from viewing parts of the monitored area Privacy masks cannot be bypassed via the VAPIX9 Application Programming Interface API The Privacy Mask List Video amp Audio Privacy Mask shows all the masks that are currently configured in the Axis product and indicates if they are enabled You can add a new mask re size the mask with the mouse choose a color for the mask and give the mask a name For more information see the online help Q Important Adding many privacy masks may affect the product s performance Focus You can focus the Axis product under Video amp Audio gt Focus For most applications the adjustments on the Basic tab are sufficient If required additional adjustments can be made on the Advanced tab Before focusing always click Open iris to open the iris to its maximum This gives the smallest depth of field and thus best conditions for correct focusing Click Enable iris when finished focusing Basic Follow the on screen instructions on the Basic tab to adjust zoom and focus The pixel counter is used to determine the number of pixels in an area of the image for example to ensure that the image size fulfills specific requirements To position the pixel counter click on the text and drag the window to the desired position The back focus step 2 should only be reset if the camera has been focused previously Set focus as precisely as possible using the focus pulle
47. ation Q Iris Upload Iris Selection Select which iris is installed OK Cancel For P iris lenses not listed in the drop down list download the iris configuration file from www axis com To upload and use the downloaded configuration file click the Upload tab Click Browse and select the configuration file Click Upload The installed iris lens should now be included in the Iris Selection drop down list select it and press OK If you select a DC iris configuration file for a P iris lens an error message will appear below the iris configuration type in the Camera Settings page For custom DC Iris lenses select Generic DC Iris option 11 AXIS Q1614 E Network Camera Accessing the Product Accessing the Product To install the Axis product refer to the Installation Guide supplied with the product The product can be used with most operating systems and browsers The recommended browsers are Internet Explorer with Windows Safari with Macintosh and Firefox with other operating systems See Technical Specifications on page 66 To view streaming video in Internet Explorer allow installation of AXIS Media Control AMC when prompted e QuickTime is also supported for viewing H 264 streams and for audio f your computer restricts the use of additional software components the product can be configured to use a Java applet for viewing Motion JPEG Access from a Browser 1 Start a browser Internet Explorer Firefox S
48. by a Certification Authority CA You need e a CA certificate to authenticate the authentication server e a CA signed client certificate to authenticate the Axis product To create and install certificates go to System Options gt Security gt Certificates See Certificates on page 49 Many CA certificates are preinstalled To allow the product to access a network protected by IEEE 802 1X 1 Go to System Options gt Security gt IEEE 802 1X 2 Select a CA Certificate and a Client Certificate from the lists of installed certificates 3 Under Settings select the EAPOL version and provide the EAP identity associated with the client certificate 4 Check the box to enable IEEE 802 1X and click Save For authentication to work properly the date and time settings in the Axis product should be synchronized with an NTP server See Date amp Time on page 50 Certificates Certificates are used to authenticate devices on a network Typical applications include encrypted web browsing HTTPS network protection via IEEE 802 1X and secure upload of images and notification messages for example via email Two types of certificates can be used with the Axis product Server Client certificates To authenticate the Axis product CA certificates To authenticate peer certificates for example the certificate of an authentication server in case the Axis product is connected to an IEEE 802 1X protected network Installed certificates exce
49. d be ignored areas outside Include windows are automatically ignored For instructions see Set Up Motion Detection Windows on page 38 37 AXIS Q1614 E Network Camera Detectors To control the number of motion detection alarms the parameters Object Size History and Sensitivity can be adjusted See Motion Detection Parameters on page 38 Once motion detection windows are configured the Axis product can be configured to perform actions when motion is detected Possible actions include uploading images and start recording For more information see Setting Up an Action Rule on page 43 Using the motion detection feature may decrease the product s overall performance The position of the Motion Detection Window is relative to the orientation of the Camera Changing the orientation of the camera will also change the position of the Motion Detection Window AXISA AXIS Q1614 Network Camera Live View Setup Help Basic Setup Motion Detection Q View in Video amp Audio 640x480 v Live View Config Detectors Camera Tampering Motion Detection Audio Detection Applications Events Recordings Languages System Options About Set Up Motion Detection Windows To set up a motion detection Include Window follow these instructions 1 Go to Detectors Motion Detection 2 Select the Configure Included Windows option and click New Select the new window in th
50. default router IPv6 Address Configuration If IPv6 IP version 6 is enabled the Axis product will receive an IP address according to the configuration in the network router To enable IPv6 go to System Options gt Network gt TCP IP gt Basic Other settings for IPv6 should be configured in the network router ARP Ping The product s IP address can be assigned using ARP and Ping For instructions see Assign IP Address Using ARP Ping on page 51 The ARP Ping service is enabled by default but is automatically disabled two minutes after the product is started or as soon as an IP address is assigned To re assign IP address using ARP Ping the product must be restarted to enable ARP Ping for an additional two minutes To disable the service go to System Options gt Network gt TCP IP gt Basic and clear the option Enable ARP Ping setting of IP address Pinging the product is still possible when the service is disabled Assign IP Address Using ARP Ping The product s IP address can be assigned using ARP Ping The command must be issued within 2 minutes of connecting power 1 Acquire a free static IP address on the same network segment as the computer 2 Locate the serial number S N on the product label 3 Open a command prompt and enter the following commands Linux Unix syntax arp s IP address serial number temp ping 1 408 IP address gt Linux Unix example arp s 192 168 0 125 00 40 8c 18 10 00 temp ping 1
51. demarks or trademark applications of Axis AB in various jurisdictions All other company names and products are trademarks or registered trademarks of their respective companies Apple Boa Apache Bonjour Ethernet Internet Explorer Linux Microsoft Mozilla Real SMPTE QuickTime UNIX Windows Windows Vista and WWW are registered trademarks of the respective holders Java and all Java based trademarks and logos are trademarks or registered trademarks of Oracle and or its affiliates UPnP is a certification mark of the UPnP Implementers Corporation SD SDHC and SDXC are trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Regulatory Information Europe C This product complies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2004 108 EC See Electromagnetic Compatibility EMC on page 2 Low Voltage LVD Directive 2006 95 EC See Safety on page 3 Restrictions of Hazardous Substances RoHS Directive 2011 65 EU See Disposal and Recycling on page 3 A copy of the original declaration of conformity may be obtained from Axis Communications AB See Contact Information on page 3 Electromagnetic Compatibility EMC This equipment has been designed and t
52. disabled to suit specific requirements H 264 is licensed technology The Axis product includes one H 264 viewing client license Installing additional unlicensed copies of the client is prohibited To purchase additional licenses contact your Axis reseller MJPEG This format uses standard JPEG still images for the video stream These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion The Motion JPEG stream uses considerable amounts of bandwidth but provides excellent image quality and access to every image contained in the stream The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS Media Control in Internet Explorer in Windows AXIS Media Control AMC AXIS Media Control AMC in Internet Explorer in Windows is the recommended method of accessing live video from the Axis product 17 AXIS Q1614 E Network Camera Media Streams The AMC Control Panel can be used to configure various video and audio settings Please see the AXIS Media Control User s Manual for more information The AMC Control Panel is automatically installed on first use after which it can be configured Open the AMC Control Panel from e Windows Control Panel from the Start menu Alternatively right click the video image in Internet Explorer and click Settings r n B AXIS Media Control X Mdeo i PTZ Recording
53. e HTTPS an HTTPS certificate must first be installed Go to System Options Security Certificates to install and manage certificates See Certificates on page 49 To enable HTTPS on the Axis product 1 Go to System Options Security HTTPS 48 AXIS Q1614 E Network Camera System Options 2 Select an HTTPS certificate from the list of installed certificates 3 Optionally click Ciphers and select the encryption algorithms to use for SSL 4 Set the HTTPS Connection Policy for the different user groups 5 Click Save to enable the settings To access the Axis product via the desired protocol enter ht tps or http in the address field in a browser The HTTPS port can be changed on the System Options gt Network gt TCP IP gt Advanced page IEEE 802 1X IEEE 802 1X is a standard for port based Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol To access a network protected by IEEE 802 1X devices must be authenticated The authentication is performed by an authentication server typically a RADIUS server examples of which are FreeRADIUS and Microsoft Internet Authentication Service In Axis implementation the Axis product and the authentication server identify themselves with digital certificates using EAP TLS Extensible Authentication Protocol Transport Layer Security The certificates are provided
54. e IP address for the router in the field If no router is specified the product automatically searches for NAT routers on your network If more than one router is found the default router is selected Alternative HTTP port Select this option to manually define an external HTTP port Enter the port number in the field If no port is entered here a port number is automatically selected when NAT traversal is enabled e An alternative HTTP port can be used or be active even if NAT traversal is disabled This is useful if your NAT router does not support UPnP and you need to manually configure port forwarding in the NAT router f you attempt to manually enter a port that is already in use another available port is automatically selected When the port is selected automatically it is displayed in this field To change this enter a new port number and click Save FTP The FTP server running in the Axis product enables upload of new firmware user applications etc The FTP server can be disabled under System Options gt Network gt TCP IP gt Advanced This FTP server has nothing to do with the product s ability to transfer images via FTP to other locations and servers RTSP The RTSP server running in the Axis product allows a connecting client to start an H 264 stream The RTSP port number can be changed under System Options gt Network gt TCP IP gt Advanced The default port is 554 H 264 video streams will not be available if
55. e Recordings List page The list shows each recording s start date and time duration and the event that triggered the recording To play or download a recording follow these steps 1 Go to Recordings List 2 Use the filter to narrow the list of recordings Enter the desired filter criteria and click Filter Some filters may take a long time to complete 3 Select the recording 4 Click Play to play the recording or click Download to download the recording Multiple recordings can be downloaded at the same time Select the recordings and click Download The downloaded file is a zip file containing a minimum of three files of which the Matroska mkv files are the actual recordings The recordings are time stamped with the date and time they were downloaded that is not the date the recordings were made To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska File Splitter can be downloaded from www axis com techsup software For detailed recording and video information select a recording and click Properties To remove a recording select the recording and click Remove Continuous Recording The Axis product can be configured to continuously save video to a storage device See Storage on page 56 for more information about storage devices To prevent the disk from becoming full it is recommended to configure the disk to automatically remove old recordings If a new stream profil
56. e is selected while a recording is ongoing the recording will be stopped and saved in the recording list and a new recording with the new stream profile will start All previous continuous recordings will remain in the recording list until they are removed manually or through automatic removal of old recordings To start a continuous recording follow these steps 1 Go to Recordings Continuous 2 Select Enabled 3 Select type of storage device from the Disk list 4 Select a Stream profile to use for continuous recordings 5 Click Save to save and start the recording 46 AXIS Q1614 E Network Camera Languages Languages Multiple languages can be installed in the Axis product All web pages including the online help will be displayed in the selected language To switch languages go to Setup Languages and first upload the new language file Browse and locate the file and click the Upload Language button Select the new language from the list and click Save Resetting the product to factory default settings will erase any uploaded language file and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language e A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer matches the product s web pages In this case upload an updated lang
57. e list of windows and enter a descriptive name 3 Adjust the size drag the bottom right hand corner and the position click on the text at the top and drag to the desired position of the window 4 Adjust the Object Size History and Sensitivity profile sliders see Motion Detection Parameters for details Any detected motion within an active window is indicated by red peaks in the Activity window 5 Click Save To exclude parts of the include window select the Configure Excluded Windows and position the exclude window within the include window To delete an include or exclude window select the window in the list of windows and click Del Motion Detection Parameters The parameters controlling motion detection are described in the table below Parameter Object Size History Sensitivity Description Object size relative to window Object memory length Difference in luminance size between background and object 38 AXIS Q1614 E Network Camera Detectors High level 100 Only very large objects trigger motion detection An object that appears in the window triggers motion detection for a long time before it is considered as non moving Ordinary colored objects on ordinary backgrounds trigger motion detection Medium level 50 A large difference in luminance is required to trigger motion detection Low level 0 Even very small objects trigger motion detection
58. e recording button to enable recording from the Live View page This button is available when using the AMC viewer The recordings are saved to the location specified in the AMC Control Panel See AXIS Media Control AMC on page 17 User Defined Links To display user defined links in the Live View page select the Show custom link option give the link a name and then enter the URL to link to When defining a web link do not remove the http from the URL address Custom links can be used to run scripts or activate external devices connected to the product or they can link to a web page Custom links defined as cgi links will run the script in the background in a hidden frame Defining the link as a web link will open the link in a new window Output Buttons External 1 0 devices connected to the Axis product s output ports can be controlled directly from the Live View page To display output buttons in the Live View page 1 Go to Setup Live View Config 2 Under Output Buttons select the type of control to use 32 AXIS Q1614 E Network Camera Live View Config Pulse activates the output for a defined period of time The pulse time can be set from 1 100 second to 60 Seconds Active Inactive displays two buttons one or each action To configure the active and inactive states go to System Options gt Ports amp Devices gt 1 0 Ports and set the port s Normal state For more information about I O ports see
59. eates a zip file that contains a complete server report text file in UTF 8 format Select the Include snapshot with default image settings option to include a snapshot of the product s Live View that also shows the settings specified under Video Stream gt Image gt Image Appearance The server report zip file should always be included when contacting support Parameter List Shows the product s parameters and their current settings This may prove useful when troubleshooting or when contacting Axis Support Connection List Lists all clients that are currently accessing media streams Crash Report Generates an archive with debugging information The report takes several minutes to generate The log levels for the System Log and the Access Log are set under System Options gt Support gt Logs amp Reports gt Configuration The Access Log can be configured to list all connections to the product select Critical Warnings amp Info Advanced Scripting Scripting allows experienced users to customize and use their own scripts Improper use may cause unexpected behavior and loss of contact with the Axis product Axis strongly recommends that you do not use this function unless you understand the consequences Axis Support does not provide assistance for problems with customized scripts To open the Script Editor go to System Options gt Advanced gt Scripting If a script causes problems reset the product to its factory default setti
60. echsup 2 Go to Setup System Options Maintenance in the product s web pages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade After starting the upgrade process always wait at least 5 10 minutes before restarting the product even if you suspect the upgrade has failed AXIS Camera Management can be used for multiple upgrades See www axis com for more information Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user Preconfigured and customized settings are saved when the firmware is upgraded providing the features are available in the new firmware although this is not guaranteed by Axis Communications AB AXIS AXIS Q1614 Network Camera Live View Setup Help Maintain Server Q x Maintain Server Video amp Audio 4 Restart Restart the AXIS Q1614 Network Camera Live View Config Restore Resets all parameters except the IP and focus parameters to the original factory PTZ settings Detectors Default Resets all parameters to the original factory settings Applications Upgrade Server Upgrade the AXIS Q1614 with the latest firmware Events a Specify the firmware to upgrade to Browse and click Upgrade Recordings Note Do not disconnect power to the unit during the upgrade The unit restarts automatically Languages after the upgrade has completed 1 10 minutes Identify Sys
61. ents on page 42 The event will immediately be placed first in the queue except when an administrator is in control 3 Operator Same as administrator but with lower priority 4 Guard Tour A guard tour see page 35 has PTZ control for an indefinite period of time It may be overridden by an operator event or administrator The guard tour will resume when higher priority groups leave the queue 5 Viewer Multiple viewers must wait for their turn The viewer has 60 seconds PTZ control before control is passed on to the next viewer in queue The administrator can enable and disable PTZ controls for selected users To identify different users in the viewer group cookies must be enabled on the client 36 AXIS Q1614 E Network Camera Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned or when the lens is covered sprayed or severely defocused To send an alarm for example an email an action rule must be set up To configure tampering 1 Go to Detectors Camera Tampering 2 Set the Minimum duration that is the time that must elapse before an alarm is generated This can help prevent false alarms for known conditions that affect the image 3 Select Alarm for dark images if an alarm should be generated if lights are dimmed or turned off or if the lens is sprayed covered or rendered severely out of focus 4 Click Save To configure the pr
62. ested to fulfill applicable standards for Radio frequency emission when installed according to the instructions and used in its intended environment Immunity to electrical and electromagnetic phenomena when installed according to the instructions and used in its intended environment USA Using an unshielded network cable UTP This equipment has been tested using an unshielded network cable UTP and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Using a shielded network cable STP This equipment has also been tested using a shielded network cable STP and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not in
63. event trigger data in video stream Quality of Service QoS layer 3 DiffServ Model Embedded Linux operating system Available at www axis com Intelligent video Video motion detection active tampering alarm Support for AXIS Camera Application Platform enabling installation of additional applications Event triggers Intelligent video edge storage events video motion detection active tampering alarm audio detection temperature external input AXIS Camera Application Platform Event actions Video buffer File upload via FTP HTTP network share and email Notification via email HTTP and TCP External output activation Video and audio recording to edge storage Pre and post alarm video buffering 48 MB pre and post alarm Video access from web browser Camera live view Video recording to file ASF Customizable HTML pages Windows Vista XP Windows 7 and Server 2008 DirectX 9c or higher For other operating systems and browsers see www axis com techsup Built in aids in software Focus assistant levelling assistant remote back focus pixel counter 67 AXIS Q1614 E Network Camera Technical Specifications Function group Item Specifications General Casing Camera Metal zinc IP66 and NEMA 4X rated IK10 impact resistant aluminum enclosure Color white NCS S 1002 B Tools Torx screwdriver T20 Memory 256 MB RAM 128 MB Flash Battery backed up real time cloc
64. ffic to the Axis product enable the NAT traversal feature which will attempt to automatically configure the router to allow access to the Axis product see NAT traversal port mapping for IPv4 on page 53 The router must support UPnPTM Check the Internet firewall with your network administrator Check if you need to configure the router settings from System Options gt Network gt TCP IP gt Basic Problems with streaming H 264 Problems with AXIS Media Control Internet Explorer only No H 264 displayed in the client Multicast H 264 only accessible by local clients No multicast H 264 displayed in the client Installation of additional ActiveX component restricted or prohibited Poor rendering of H 264 images Color saturation is different in H 264 and Motion JPEG To enable the updating of video images in Internet Explorer set the browser to allow ActiveX controls Also make sure that AXIS Media Control is installed on your computer Check that the relevant H 264 connection methods and correct interface are enabled in the AMC Control Panel streaming tab See AXIS Media Control AMC on page 17 In the AMC Control Panel select the H 264 tab and click Set to default H 264 decoder Check that RTSP is enabled under System Options gt Network gt TCP IP gt Advanced Check if your router supports multicasting or if the router settings between the client and the product need to be configured The TTL Time
65. flashes amber Release the control button The process is complete when the status LED indicator turns green The product has been reset to the factory default settings If no DHCP server is available on the network the default IP address is 192 168 0 90 Using the installation and management software tools assign an IP address set the password and access the video stream Refocus the product It is also possible to reset parameters to factory default via the web interface Go to Setup System Options Maintenance 60 AXIS Q1614 E Network Camera Troubleshooting Troubleshooting Checking the Firmware Firmware is software that determines the functionality of network devices One of your first actions when troubleshooting a problem should be to check the current firmware version The latest version may contain a correction that fixes your particular problem The current firmware version in the Axis product is displayed in the page Setup Basic Setup and in Setup About Upgrading the Firmware When you upgrade the Axis product with the latest firmware from Axis website the product receives the latest functionality available Always read the upgrade instructions and release notes available with each new release before upgrading the firmware To upgrade follow these instructions 1 Save the firmware file to your computer The latest version of the firmware is available free of charge from Axis website at www axis com t
66. for the primary and secondary mail servers in the fields provided A From email address is also required If the mail server requires authentication check Use authentication to log in to this server and enter the necessary information SNMP The Simple Network Management Protocol SNMP allows remote management of network devices An SNMP community is the group of devices and management station running SNMP Community names are used to identify groups The Axis product can be configured to support SNMP on the System Options Network SNMP page Depending on the level of security required select the version on SNMP to use SNMP v1 v2 provides the lowest level of security The community name can be specified as a password for read or read write access to all supported SNMP devices The default password for the Read community is public and the default password for the Write community is write If HTTPS is enabled SNMP v1 and SNMP v2c should be disabled Traps for SNMP v1 v2 are used by the Axis product to send messages to a management system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message The following traps are available Cold start e Warm start e Link up e Authentication failed SNMP v3 provides encryption and secure passwords To use traps with SNMP v3 an SNMP v3 management application is required
67. gt LED See the online help for more information The Status LED can be configured to flash while an event is active The Status LED can be configured to flash for identifying the unit Go to Setup System Options Maintenance The Power LED can be configured to be unlit during normal operation To configure go to Setup System Options Ports amp Devices gt LED See the online help for more information The Network LED can be disabled so that it does not flash when there is network traffic To configure go to Setup System Options gt Ports amp Devices gt LED See the online help for more information LED Color Indication Housing Green Normal operation fan and heater 7 Flashing Single flash Heater error green Double flash Fan error Triple flash General error Alarm events will be triggered through the camera s input port Contact your Axis reseller for information about spare parts and troubleshooting This status LED referred to in the table above is located in the housing Status LED Behavior for Focus Assistant Color Indication Green Focus Assistant is enabled The lens is optimally adjusted Amber The camera has been moved or an object has been inserted in front of the lens Exit and restart the Focus Assistant The lens is less optimally adjusted Red The camera has been moved or an object has been inserted in front of the lens Exit and restart the Focus A
68. h as l frames and P frames An l frame is a complete image whereas P frames only contain the differences from previous frames The GOV length is the number of frames between two consecutive l frames Increasing the GOV length may save considerably on bandwidth requirements in some cases but may also have an adverse affect on image quality The bit rate can be set as Variable Bit Rate VBR or Constant Bit Rate CBR VBR adjusts the bit rate according to the image complexity using up more bandwidth for increased activity in the image and less for lower image activity CBR allows you to set a fixed Target bit rate that consumes a predictable amount of bandwidth As the bit rate would usually need to increase for increased image activity but in this case cannot frame rate and image quality are affected negatively To partly compensate for this it is possible to prioritize either frame rate or image quality Not setting a priority means that frame rate and image quality are equally affected You must save your settings before they can take effect The current bit rate can be set to appear as text overlay To do this select the Include text check box option under Overlay Settings and enter the modifier b in the field MJPEG Sometimes the image size is large due to low light or complex scenery Adjusting the maximum frame size helps to control the bandwidth and storage used by the Motion JPEG video stream in these situations Setting the frame size
69. he share it is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the number of days or weeks To stop writing to the share and protect recordings from being removed select Lock under Recording Settings Ports amp Devices 1 0 Ports The Axis product provides two configurable input and output ports for connection of external devices For information about how to connect external devices see Connectors on page 69 The 1 0 ports are configured under System Options gt Ports amp Devices gt 1 0 Ports Select the port direction Input or Output The ports can be given descriptive names and their Normal states can be configured as Open circuit or Grounded circuit COM Port The Axis product has one RS 485 RS 422 serial port The port supports the following modes e Generic HTTP allows the Axis product to receive data and send commands via HTTP e Pan Tilt Zoom is used to control a PTZ device The PTZ device requires a driver See Installing a PTZ driver for more information Drivers can be downloaded from www axis com e Generic TCP IPallows the Axis product to receive data and send commands via TCP IP Daisy chain server Allows Daisy chain clients to communicate with the Axis product Select the desired Port Type from the drop down list For more information on Serial Port Settings and Daisy Chain Port Settings see the online help Q Port Status The list on the
70. heater on delivery In the case of a fan or heater error an input signal will be triggered in the camera Set up an action rule in the camera to configure which action the signal shall trigger For information about events and action rules see Events on page 42 AXIS Q1614 E Network Camera Hardware Overview Audio Connector The Axis product has the following audio connectors e Audio in pink 3 5 mm input for a mono microphone or a line in mono signal left channel is used from a stereo signal e Audio out green 3 5 mm output for audio line level that can be connected to a public address PA system or an active speaker with a built in amplifier A stereo connector must be used for audio out RS485 RS422 Connector Two terminal blocks for RS485 RS422 serial interface used to control auxiliary equipment such as PTZ devices SD Card Slot A microSD card not included can be used for local recording with removable storage For more information seeTechnical Specifications on page 66 To prevent corruption of recordings the SD card should be unmounted before removal To unmount go to Setup System Options gt Storage gt SD Card and click Unmount Control Button The control button is used for e Resetting the product to factory default settings See page 59 e Connecting to an AXIS Video Hosting System service See page 52 To connect press and hold the button for about 1 second until the Status LED flashes green
71. ill appear less sharp The Contrast changes the relative difference between light and dark It can be adjusted using the slidebar White Balance White balance is used to make colors in the image appear the same regardless of the color temperature of the light source The Axis product can be set to automatically identify the light source and compensate for its color Alternatively select the type of light source from the drop down list For a description of each available setting see the online heipQ The white balance window is enabled for the Automatic and Automatic outdoor options that appear in the White balance drop down list Select one of the options from the drop down list to set the white balance window properties Select Automatic to use the default settings for the Automatic and Automatic outdoor options in the White balance drop down list Select Custom to manually set a reference window for white balance in the view area Wide Dynamic Range Wide dynamic range WDR Dynamic Capture can improve the exposure when there is a considerable contrast between light and dark areas in the image Enable WDR in intense backlight conditions Disable WDR in low light conditions for optimal exposure Important Use WDR in combination with automatic exposure control Other exposure settings could give undesirable results Use the Highlights recovery slider to improve the image appearance by decreasing brightness in the bright parts of the im
72. ion and click Apply 5 Specify the View Time in seconds or minutes 6 Specify the View Order or select the Random view order option 7 Click Save To modify or remove guard tours go to PTZ gt Guard Tour select the guard tour in the Guard Tour List and click Modify Remove For more information see the online help O Advanced Device Settings The Device Settings window displays driver specific settings The appearance of this window can vary depending on the driver installed Options that can be configured include e Driver Specific Settings from Video Source e Mechanical Limits for Moving Video Source e Light Control Video Source e Extended Driver Specific Settings for Video Source For download and installation information about PTZ drivers for your Axis product please visit www axis com techsup Controls Panel Shortcut Command Buttons can be configured to provide direct access to commands issued via the VAPIX9 Application Programming Interface The buttons will be displayed in the PTZ control panel which is available in the Live View page through the Ctrl panel button see page 15 Deselect the options under Enable Disable controls to disable the pan tilt zoom and focus controls Installing a PTZ driver This Axis product supports several PTZ devices Please see www axis com for a complete list of supported devices and to obtain the correct driver To install a PTZ device you need to install the PTZ driver To instal
73. ironment the product must be disposed of in an approved and environmentally safe recycling process For information about your nearest designated collection point contact your local authority responsible for waste disposal Businesses should contact the product supplier for information about how to dispose of this product correctly This product complies with the requirements of Directive 2011 65 EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS China G This product complies with the requirements of the legislative act Administration on the Control of Pollution Caused by Electronic Information Products ACPEIP Contact Information Axis Communications AB Emdalav gen 14 223 69 Lund Sweden Tel 46 46 272 18 00 Fax 46 46 13 61 30 www axis com Support Should you require any technical assistance please contact your Axis reseller If your questions cannot be answered immediately your reseller will forward your queries through the appropriate channels to ensure a rapid response If you are connected to the Internet you can download user documentation and software updates find answers to resolved problems in the FAQ database Search by product category or phrase report problems to Axis support staff by logging in to your private support area e chat with Axis support staff selected countries only visit Axis Support at www axis com techsup Lea
74. k Power Power over Ethernet IEEE 802 3af 802 3at Type 1 max 12 95 W or Power over Ethernet Plus PoE IEEE 802 3at Type 2 using 2 event classification max 25 5 W Connectors RJ45 10BASE T 100BASE TX PoE RS485 422 DC input Terminal block for 1 alarm input and 1 output 3 5 mm jack for mic in max 80mVpp or line mono input max 6 2Vpp 3 5 mm jack for line mono output max 2 8Vpp to active speaker or other line inputs Edge storage SD SDHC SDXC memory card slot card not included Memory card up to 64 GB Support for recording to network share Network Attached Storage or file server Operating 30 C to 50 C 22 F to 122 F with PoE down to 40 with Axis High PoE midspan conditions max 30 W Approvals EN 55022 Class B EN 61000 3 2 EN 61000 3 3 EN 55024 EN 61000 6 1 EN 61000 6 2 FCC Part 15 Subpart B Class A and B ICES 003 Class B VCCI Class B C tick AS NZS CISPR 22 Class B KCC KN22 Class B KN24 IEC EN UL 60950 1 22 EN 50121 4 IEC 62236 4 EN IEC 60529 IP66 NEMA 250 Type 4X IEC 60068 2 6 IEC 60068 2 27 EN IEC 62262 IK10 Dimensions 58 5 x 82 x 87 mm 2 3 x 3 2 x 3 4 in Weight 3525 g 7 7 lb Included Wall mount bracket sunshield accessories Video AXIS Camera Companion included AXIS Camera Station and video management management software from Axis Application Development Partners not included See software www axis com products video software Optional AXIS T90A Illuminators accesso
75. ker or use half duplex mode instead 64 AXIS Q1614 E Network Camera Troubleshooting Storage and disk management problems Storage disruption A storage disruption alarm is sent if a storage device is unavailable removed full locked or if other read or write problems occur To identify the source of the problem check the System Log under System Options gt Support gt Logs amp Reports Depending on the problem it might be necessary to re mount the storage device For information on how to set up a storage disruption alarm see Events on page 42 Video cannot be recorded Check that the SD card is not write protected that is read only SD card cannot be mounted Reformat the SD card and then click Mount 65 Technical Specifications Technical Specifications AXIS Q1614 E Network Camera Function group Item Specifications Camera Models AXIS Q1614 E 720p resolution outdoor Image sensor Progressive scan RGB CMOS 1 3 Lens P iris IR corrected varifocal CS mount support for DC Iris lens megapixel resolution 2 8 8 mm F1 2 Horizontal angle of view 80 34 Vertical angle of view 59 26 Diagonal angle of view 103 43 Day and night Automatically removable infrared cut filter Minimum Color 0 05 lux F1 2 B W 0 008 lux F1 2 in Capture mode D1 and 720p 25 30fps illumination Color 0 1 lux F1 2 B W 0 02 lux F1 2 in Capture mode 720p 50 60fps Color 0 4 lux F
76. l authorities 13 AXIS Q161 4 E Network Camera Accessing the Product The Live View Page The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page The follo Controls on View size Lightfinder oc H Quality Balanced Bandwidth Mobile Output 1 Output 1 00 Trigger 00 Snapshot Audio dip a vi Manual Trigger wing provides an overview of each available control the Live View Page Click View size to scale the image down to 800 pixels wide or to full scale Only available in MJPEG Click WDR on to enable WDR in intense backlight conditions Read more about wide dynamic range on page 24 Click Lightfinder Mode to enable this mode Read more about Lightfinder on page 24 Select a stream profile for the Live View page from the Stream Profile drop down list For information about how to configure stream profiles see page 23 Click Pulse to activate the product s output port for a defined period of time For information about how to enable and configure output buttons see page 32 Click the Active Inactive buttons to manually activate and inactive the product s output port For information about how to enable and configure output buttons see page 32 The Manual Trigger button is used t
77. l the PTZ driver go to PTZ gt Driver Selection Browse to find the driver e g driver ptz and Upload If the driver was successfully uploaded it appears in the Select driver to use drop down list From this drop down list select the driver to install or remove and click Save Select Activate PTZ to enable PTZ The address of the connected device appears against Device ID Choose the Device type from the drop down list To find which device type to use consult the documentation supplied by the PTZ driver 35 AXIS Q1614 E Network Camera PTZ Pan Tilt Zoom To complete the installation go to System Options Ports amp Devices COM Port see COM Port and verify the settings Control Queue The administrator can set up a queue for PTZ controllers from PTZ Control Queue Once set up the PTZ Control Queue buttons appear in the Live View page offering one viewer exclusive control for a limited period of time Other users will be placed in queue A user who belongs to a group see Users on page 48 with a higher PTZ priority can go before other users in the queue and take control of the product The order of priority is as follows 1 Administrator An administrator takes over PTZ control regardless of who is first in queue The administrator will be removed from the queue 60 seconds after the last PTZ control command 2 Event The Axis product can be configured to go to a preset position when triggered by an alarm see Ev
78. movement in the camera s field of view Set up motion detection and add a network share 1 2 Go to Detectors Motion Detection and configure a motion detection window See page 38 Go to System Options gt Storage and set up the network share See page 57 Set up the action rule 1 2 Go to Events Action Rules and click Add Select Enable rule and enter a descriptive name for the rule Select Detectors from the Trigger drop down list Select Motion Detection from the drop down list Select the motion detection window to use Optionally select a Schedule and Additional conditions See below Under Actions select Record Video from the Type drop down list 43 AXIS Q1614 E Network Camera Events 7 Select a Stream profile and configure the Duration settings as described below 8 Select Network Share from the Storage drop down list To add additional criteria select the Additional conditions option and add additional triggers To prevent an action from being triggered repeatedly a Wait at least time can be set Enter the time in hours minutes and seconds during which the trigger should be ignored before the action rule can be activated again The recording Duration of some actions can be set to include time immediately before and after the event Select Pre trigger time and or Post trigger time and enter the number of seconds When While the rule is active is enabled and the action is triggered again duri
79. ng the day but where there should be no movements during night To be able to for example recognize faces or license plates move the normal light priority slider toward low motion blur At nighttime motion detection is more important than identification Motion blur is acceptable and since low light can cause a lot of noise move the low light priority slider toward low noise Example If storage space or bandwidth is limited try using a lower gain This will reduce image noise and produce smaller image files Iris configuration Iris configuration shows the current configured iris type Do not change the iris configuration unless the lens has been changed see Replacing the lens on page 11 Iris adjustment Select Enable automatic iris adjustment to automatically compensate for changing light conditions This option is not available if a fixed iris is used Use the Iris adjustment slider to set the preferred F value The scale represents the amount the iris is open If set to O the iris is opened as much as possible If set to 100 the iris is closed as much as possible The actual F value is shown below the slider If automatic iris adjustment is enabled the iris will stay at this position as long as light conditions are favorable If light conditions change the iris will adjust itself to the best iris settings If automatic iris adjustment is disabled the iris will lock on the set position regardless of light conditions 25 AXIS Q1
80. ng the post trigger time the recording time will be extended with another post trigger time period For more information see the online help Q Recipients Recipients receive media files and notification messages The following recipients are available Recipient Use with action Email Send Images Send Notification Send Video Clip FTP Send Images Send Video Clip HTTP Send Images Send Notification Send Video Clip HTTPS Send Images Send Notification Send Video Clip Network Share Send Images Send Video Clip TCP Send Notification 1 Some email providers have security filters that prevent users from receiving or viewing large amount of attachments from receiving scheduled emails and similar Check the email provider s security policy to avoid delivery problems and locked email accounts 2 Anetwork share can also be used as a storage device for recorded video Go System Options Storage to configure a network share before setting up a continuous recording or an action rule to record video See Storage on page 56 for more information about storage devices To add a recipient 1 Go to Events Recipients and click Add 2 Enter a descriptive name 3 Select a recipient Type 4 Enter the information needed for the recipient type 5 Click Test to test the connection to the recipient 6 Click OK 44 AXIS Q1614 E Network Camera Events Setting Up an Email Recipient
81. ngs see page 59 For more information see www axis com developer File Upload Files for example web pages and images can be uploaded to the Axis product and used as custom settings To upload a file go to System Options Advanced File Upload Uploaded files are accessed through http lt ip address gt local lt user gt lt file name gt where user is the selected user group viewer operator or administrator for the uploaded file Plain Config Plain Config is for advanced users with experience of Axis product configuration Most parameters can be set and modified from this page Help is available from the standard help pages To open Plain Config go to System Options Advanced Plain Config Axis Support does not provide assistance Reset to Factory Default Settings Reset to factory default should be used with caution A reset to factory default will reset all settings including the IP address to the factory default values The installation and management software tools are available on the CD supplied with the product and from the support pages on www axis com techsup 59 AXIS Q1614 E Network Camera System Options To reset the product to the factory default settings 1 2 5 6 Disconnect power from the product Press and hold the control button and reconnect power See Hardware Overview on page 6 Keep the control button pressed for about 15 30 seconds until the status LED indicator
82. nvironmental and electrical conditions in which the product is to be used a shielded network cable STP may be appropriate or required All cables connecting the product to the network and that are routed outdoors or in demanding electrical environments shall be intended for their specific use Make sure that the network devices are installed in accordance with the manufacturer s instructions For information about regulatory requirements see Electromagnetic Compatibility EMC on page 2 1 0 Connector Use with external devices in combination with for example tampering alarms motion detection event triggering time lapse recording and alarm notifications In addition to the O V DC reference point and power DC output the I O connector provides the interface to e Digital output For connecting external devices such as relays and LEDs Connected devices can be activated by the VAPIX Application Programming Interface output buttons on the Live View page or by an Action Rule The output will show as active shown under System Options gt Ports amp Devices if the alarm device is activated e Digital input An alarm input for connecting devices that can toggle between an open and closed circuit for example PIRs door window contacts glass break detectors etc When a signal is received the state changes and the input becomes active shown under System Options Ports amp Devices The 1 0 connector is connected to the housing fan
83. o trigger an action rule from the Live View page For information about how to configure and enable the button see Manual Trigger on page 14 Click Snapshot to save a snapshot of the video image Right click the video image to save it in JPEG format on your computer This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available Enable this button from Live View Config Action Buttons The Audio clip drop down list allows you to play an audio clip from the Live View page Select the audio clip and click the Play button The Manual Trigger is used to trigger an action rule from the Live View page The manual trigger can for example be used to validate actions during product installation and configuration To configure the 1 Go to manual trigger Setup Events 2 Click Add to add a new action rule 3 Fromt 4 Fromt 5 Select For more informa he Trigger drop down list select Input Signal he second drop down list select Manual Trigger the desired action and configure the other settings as required tion about action rules see Events on page 42 14 AXIS Q1614 E Network Camera Accessing the Product To show the manual trigger buttons in the Live View page 1 Go to Setup Live View Layout 2 Under Action Buttons select Show manual trigger button AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only
84. oduct to send an alarm when tampering occurs 1 Go to Events gt Action Rules 2 Click Add to set up a new action rule 3 Enter a Name for the action rule 4 Under Condition select Detectors from the Trigger list 5 Select Tampering from the list of detectors 6 Optionally select a schedule and set additional conditions 7 Select the action To send an email select Send Notification and select a Recipient from the list of defined recipients The While the rule is active option under Duration cannot be used with camera tampering since camera tampering does not have a duration and once it has been triggered it will not automatically return to its untriggered state For more information on actions rules see Events on page 42 Shock Detection Enable Shock Detection from the Detectors menu Shock detection is used for example to generate an alarm if the product is hit by an object Use the Shock sensitivity slider to adjust the sensitivity level at which the product should send an alarm upon being hit Low sensitivity value implies that the product will generate an alarm only if the hit is powerful Motion Detection Motion detection is used to generate an alarm whenever movement starts or stops in the camera view Motion detection is configured by defining up to 10 Include and Exclude windows e Include windows define areas where motion should be detected e Exclude windows define areas within an Include window that shoul
85. old In 3 Sleeve Ground Ground RS 485 422 Connector Two 2 pin terminal blocks for RS485 RS422 serial interface The serial RS 485 422 port can be configured to support Two wire RS485 half duplex Four wire RS485 full duplex Two wire RS422 simplex Four wire RS422 full duplex point to point communication Function Pin Notes RS485B alt RS485 422 RX B RX pair for all modes combined RX TX for 2 wire RS485 RS485A alt RS485 422 RX A 2 RS485 RS422 TX B 3 TX pair for RS422 and 4 wire RS485 RS485 RS422 TX A 4 Important The recommended maximum cable length is 30 m 98 4 ft Performance Considerations When settings up your system it is important to consider how various settings and situations will affect performance Some factors affect the amount of bandwidth the bit rate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this will also affect the frame rate The following factors are among the most important to consider High image resolution and or lower compression levels result in images containing more data Bandwidth affected Access by large numbers of Motion JPEG and or unicast H 264 clients Bandwidth affected Simultaneous viewing of different streams resolution compression by different clients Effect on frame rate and bandwidth Accessing Motion JPEG and H 264 video streams simultaneously Fr
86. old the button to talk send Release the button to listen Toggle mode Click once to switch between talking and listening Simplex speaker only mode To send audio the Talk and Microphone buttons must both be active Click either button to stop audio transmission PTZ Controls The Live View page also displays Pan Tilt Zoom PTZ controls The administrator can enable disable controls for specified users under System Options gt Security gt Users These controls are available if digital PTZ is enabled in the selected view area or if a PTZ driver has been uploaded For more information on view areas see View Area on page 26 For more information on how to upload a driver see Installing a PTZ driver on page 35 To switch between the two options see PTZ Mode on page 13 15 AXIS Q1614 E Network Camera Accessing the Product With the PTZ Control Queue enabled the time each user is in control of the PTZ settings is limited Click the buttons to request or release control of the PTZ controls The PTZ Control Queue is set up under PTZ Control Queue O Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the mouse pointer Click the Center mode button and click in the image to center the camera view on that position The center mode button could also be used to zoom in on a specific area Click in the image and drag to draw a rectangle surrounding the area to be magnified To
87. on sleeve Select Microphone to use an external microphone or Line to use a Line in device e g an audio mixer for multiple microphones or a microphone with a built in amplifier as audio source The Microphone power option provides DC power for an external microphone Microphone power should only be used with microphones that have no battery and when using the internal microphone This setting should not be enabled when using a dynamic or battery powered microphone Microphone power will not harm the microphone if you are uncertain try switching it off and on To use a professional microphone requiring 48 V phantom power you need an external power supply and a balanced unbalanced converter audio transformer in between Use the Input gain to control the volume dB Full Scale of the audio input If the sound is too low choose a higher dB to amplify the sound If the sound is too high choose a lower dB The Level bar gives a visual representation of the audio signal level in dB relative to the full scale input level Green the signal is at a good level e Yellow the signal is becoming distorted e Red the signal is distorted Use the Encoding option to select digital audio encoding format e AAC requires a license for both encoding and decoding AAC is the least complicated and most widely used codec If achieving the best possible audio quality is a priority AAC is the recommended codec to use An AAC license is included in the Axi
88. ormation To enable go to Video amp Audio Camera Settings and select Enable View Area To configure the view area 1 Go to Video amp Audio View Area 2 Select an Aspect ratio and a Video stream resolution 3 Use the mouse to move and resize the view area 4 Select Enable PTZ to enable digital PTZ for the view area 5 Click Save to save the settings The PTZ functionality is useful during installation of the Axis product Use a view area to crop out a specific part of the full view Overlay Overlays are used to provide extra information for example for forensic video analysis or during product installation and configuration Overlays are superimposed over the video stream An overlay text can display the current date and time or a text string When using a text string modifiers can be used to display information such as the current bit rate or the current frame rate For information about available modifiers see File Naming amp Date Time Formats in the online help O It is also possible to display text when an action rule is triggered see Using Overlay Text in an Action Rule To enable overlays 1 Go to Video amp Audio gt Video Stream and select the Image tab 2 To include an overlay image select Include overlay image at the coordinates The overlay image must first be uploaded to the Axis product see Overlay Image 26 AXIS Q1614 E Network Camera Video and Audio 3 To include date and time
89. p 1280x720 16 9 25 30fps View Area 1 Resolution 1280x720 16 9 v pixels View area size 1280x720 View Area 2 Compression 30 0 100 View Area 3 Stream Profiles Mirror image mE Camera Settings Rotate image Auto Y degrees View Areas Video Stream Overlay Image Maximum frame rate Privacy Mask ded Focus Q unlimite Audio Settings Limited to 1 30 fps per viewer Audio Clips Overlay Settings Live View Config Include overlay image at the coordinates X o to yfo 0 Include date El include time gt PTZ CT Include text Detectors Text overlay size small vw Text color white Ei Text background color black x t Applications Place text date time at top Y of image gt Events gt Recordings Preview View image stream while configuring Video format MJPEG E save Reset System Options About 21 AXIS Q1614 E Network Camera Video and Audio Pixel Counter The pixel counter shows the number of pixels in an area of the image The pixel counter is useful in situations where there is a requirement that the image is a certain size for example in face recognition The pixel counter can be accessed from Video amp Audio Video Stream Under Preview click Open and select the Show pixel counter option to enable the rectangle in the image Use the mouse to move and resize the rectangle or enter the number of pixels in the Width and Height fields and click Apply e Video amp
90. pt preinstalled CA certificates will be deleted if the product is reset to factory default Preinstalled CA certificates that have been deleted will be reinstalled A Server Client certificate can be self signed or issued by a Certificate Authority CA A self signed certificate offers limited protection and can be used before a CA issued certificate has been obtained 49 AXIS Q1614 E Network Camera System Options To install a self signed certificate 1 Go to Setup System Options Security Certificates 2 Click Create self signed certificate and provide the requested information To create and install a CA signed certificate 1 Create a self signed certificate as described above 2 Go to Setup System Options Security Certificates 3 Click Create certificate signing request and provide the requested information 4 Copy the PEM formatted request and send to the CA of your choice 5 When the signed certificate is returned click Install certificate and upload the certificate Server Client certificates can be installed as Certificate from signing request or as Certificate and private key Select Certificate and private key if the private key is to be upload as a separate file or if the certificate is in PKCS 12 format The Axis product is shipped with several preinstalled CA certificates If required additional CA certificates can be installed 1 Go to Setup System Options Security Certificates 2 Click
91. r on the lens step 3 before starting the automatic fine tuning step 4 e f the camera is placed so that it is difficult to look at the image and move the pullers at the same time you can use the Focus Assistant to focus the camera for instructions see the Installation Guide supplied with the product Advanced The tools on this page can be used to find the optimal focus position Always open the iris before focusing and enable it when finished focusing Focus is measured in the part of the image covered by the Focus window Use the mouse to move and resize the window and then click Fine tune focus automatically If needed click in the Focus position bar or on the arrows at the ends of the bar to further adjust the focus The buttons and move the focus position one step in either direction The buttons and move the focus position multiple steps in either direction Clicking on the bar sets focus to that position If the camera is not focused after completing the above instructions try the Full range focus scan The scan which can take several minutes transforms the focus position bar to a graph where peaks indicate the best focus positions Click in the graph to set focus to the desired position Audio Settings The audio functionality for each video stream is enabled under Video amp Audio Video Stream Audio 28 AXIS Q1614 E Network Camera Video and Audio Audio Modes The Axis product supports the following
92. rage and click SD Card 2 Click Unmount 3 The card can now be removed The SD card is managed on the System Options gt Storage page Click SD Card to open Storage Management If the card s status shows as failed click Check disk to see if the problem can be found and then try Repair This option is only available for SD cards with ext4 For SD cards with vFAT use a card reader or computer to troubleshoot the card To avoid filling the card it is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the number of days or weeks 56 AXIS Q1614 E Network Camera System Options To stop writing to the card and protect recordings from being removed select Lock under Recording Settings Network Share Network share allows you to add network storage such as a NAS Network Attached Storage or any server that uses CIFS Common Internet File System and use them for storage of recordings To add a network share 1 Go to System Options Storage 2 Click Network Share 3 Enter the IP address DNS or Bonjour name to the host server in the Host field 4 Enter the name of the share in the Share field Sub folders cannot be used 5 f required select The share requires login and enter the user name and password 6 Click Connect To clear all recordings and data from the Axis product s folder on the designated share click Clear under Storage Tools To avoid filling t
93. ries AXIS T8414 Installation Display AXIS Power over Ethernet Midspan 1 port AXIS Camera Station and video management software from Axis Application Development Partners Mounting accessories AXIS T8123 E High PoE Midspan 1 port 68 AXIS Q1614 E Network Camera Technical Specifications Connectors 1 0 connector 4 pin terminal block for Auxiliary power DC output o 6 5 e Digital Input Digital Output e OVDC Function Pin Notes Specifications 0 V DC 1 DC output 2 Can be used to power auxiliary equipment 12V DC Note This pin can only be used as power out Max load 50 mA Configurable 3 4 Digital input Connect to pin 1 to activate or leave floating O to max 30 V DC Input or Output unconnected to deactivate Digital output Connected to pin 1 when activated floating unconnected when deactivated If used with an inductive load e g a relay a diode must be connected in parallel with the load for protection against voltage transients 0 to max 30 V DC open drain 100 mA 12 V max 50 mA 3 0 configured as input 4 0 configured as output Audio Connector 3 5 mm audio connectors stereo 69 AXIS Q1614 E Network Camera Technical Specifications Audio Input Audio Output 1 Tip Balanced Microphone Hot In Unbalance Line out mono Microphone In Line In 2 Ring Balanced Microphone C
94. rn More Visit Axis learning center www axis com academy for useful trainings webinars tutorials and guides AXIS Q1614 E Network Camera Table of Contents Hardware Overview scs esscerk eene mur disent uitis 6 Connectors and Buttons 8 LED Indicators 9 Status LED Behavior for Focus Assistant 10 Buzzer Signal for Focus Assistant 10 Status LED Behavior and Buzzer Signal for Levelling Assistant 10 Replacing the lens esee ending dame pinent e amants 11 Accessing the Product uas susce e asinn ea Swe ma aed e we mae be 12 Access from a Browser 12 Access from the Internet 12 Set the Root Password 13 The Live View Page 2 26 kiere eed ane Ey ape ee ewe ae ee Fu 14 Media Streams scotcdneponcuaceceesecieenouwesnd ceeeeredsueon 17 How to Stream H 264 17 MPEGS a oT LET 17 AXIS Media Control AMC 17 Alternative Methods of Accessing the Video Stream 18 Accessing Audio Streams 19 Setting Up the Product se ssssssehesssessmesnssasss oise 20 BASIC SECU Me DE 20 Focus AdJUstment udekgeserckerkerekrewuRR
95. roduct supports QuickTime 6 5 1 and later QuickTime adds latency to the video stream It may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this Accessing Audio Streams The Live View page provides access to audio through AXIS Media Control in addition audio can be accessed in the following ways VAPIX Application Programming Interface API For more information visit www axis com developer Windows Media Player supports simplex audio The following paths can be used Unicast via RTP axrtpu ip axis media media amp Unicast via RISP axrtsp ip axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp lt ip gt axis media media amp Multicast axrtpm ip axis media media amp QuickTime supports G 711 and AAC audio encoding The following paths can be used rtsp ip axis media media amp rtsp ip axis media media 3gp The Java applet supports simplex audio with G 711 encoding 19 AXIS Q1614 E Network Camera Setting Up the Product Setting Up the Product The Axis product can be configured by users with administrator or operator rights To open the product s Setup pages click Setup in the top right hand corner of the Live View page e Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help O Basic Setup Basic Set
96. s or as additional conditions for example to record video if motion is detected outside office hours Use one of the predefined schedules or create a new schedule as described below To create a new schedule 1 Go to Events gt Schedules and click Add 2 Enter a descriptive name and the information needed for a daily weekly monthly or yearly schedule 3 Click OK To use the schedule in an action rule select the schedule from the Schedule drop down list in the Action Rule Setup page Recurrences Recurrences are used to trigger action rules repeatedly for example every 5 minutes or every hour To set up a recurrence 1 Go to Events gt Recurrences and click Add 2 Enter a descriptive name and recurrence pattern 3 Click OK To use the recurrence in an action rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop down list To modify or remove recurrences select the recurrence in the Recurrences List and click Modify or Remove 45 AXIS Q1614 E Network Camera Recordings Recordings The Axis product can be configured to record video continuously or according to an action rule To start a continuous recording see page 46 e To set up action rules see page 43 To access recordings see Recording List on page 46 To configure camera controlled storage see Storage on page 56 Recording List Recorded videos are listed on th
97. s product e G711 is an unlicensed standard codec that is useful when integrating audio into a VoIP system e G726 is an unlicensed speech codec that is most commonly used within the security industry 29 AXIS Q1614 E Network Camera Video and Audio The Sample rate defines the number of times per second the sound is sampled A higher sample rate will provide better audio quality but also requires a greater bandwidth Set the required Bit rate depending on the selected encoding A higher bit rate will give better audio quality A lower bit rate may have latency or delay but will require less bandwidth For more information about these settings please see the online help O Audio Output An external speaker can be connected to the Audio out connector a built in amplifier is required for this The output can be connected to another amplifier with speakers A stereo connector must be used for the audio out Configure the audio output settings under Video amp Audio gt Audio Settings Output gain Control the volume dB Full Scale of the line audio output If the sound is too low choose a higher dB If the sound is too high choose a lower dB Audio Clips An audio clip is a sound file that can be played when events occur or directly from the Live View page The audio clip must first be uploaded to the Axis product or recorded by a microphone connected to the product To add download modify or remove audio clips go to
98. s to the product This is enabled from Setup gt System Options gt Network TCP IP Advanced AXIS Q1614 E Network Camera Accessing the Product For more information see NAT traversal port mapping for IPv4 on page 53 See also AXIS Internet Dynamic DNS Service at www axiscam net For Technical notes on this and other topics visit the Axis Support web at www axis com techsup Set the Root Password To access the Axis product you must set the password for the default administrator user root This is done in the Configure Root Password dialog which opens when the product is accessed for the first time To prevent network eavesdropping the root password can be set via an encrypted HTTPS connection which requires an HTTPS certificate HTTPS Hypertext Transfer Protocol over SSL is a protocol used to encrypt traffic between web browsers and servers The HTTPS certificate ensures encrypted exchange of information See HTTPS on page 48 The default administrator user name root is permanent and cannot be deleted If the password for root is lost the product must be reset to the factory default settings See Reset to Factory Default Settings on page 59 To set the password via a standard HTTP connection enter it directly in the dialog To set the password via an encrypted HTTPS connection follow these steps 1 Click Use HTTPS A temporary certificate valid for one year is created enabling encryption of all traffic to and from
99. s unicast method RTP over UDP is used for live unicast video especially when it is important to always have an up to date video stream even if some images are dropped Unicasting is used for video on demand transmission so that there is no video traffic one This unicast method RTP tunneled PNET RTSP on the network until a client connects and is useful as it is relatively simple to configure requests the stream firewalls to allow RTSP traffic Note that there are a maximum of 20 RTP over RTSP over HTTP This unicast method can be used to traverse simultaneous unicast connections firewalls Firewalls are commonly configured to allow the HTTP protocol thus allowing RTP to be tunneled Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some images are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing simultaneously A multicast cannot however pass a network router unless the router is configured to allow this It is not possible to multicast over the Internet for example Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections AXIS Media Control negotiates with the Axis product to determine the transport protocol to use The order of priority listed in the AMC Control Panel can be changed and the options
100. seful for identifying the product among other products installed in the same location For information about firmware upgrade see Upgrading the Firmware on page 61 Support Support Overview The System Options Support Support Overview page provides information on troubleshooting and contact information should you require technical assistance See also Troubleshooting on page 61 System Overview To get an overview of the Axis product s status and settings go to System Options Support System Overview Information that can be found here includes firmware version IP address network and security settings event settings image settings and recent log items Many of the captions are links to the proper Setup page Logs amp Reports The System Options Support Logs amp Reports page generates logs and reports useful for system analysis and troubleshooting If contacting Axis Support please provide a valid Server Report with your query System Log Provides information about system events Access Log Lists all failed attempts to access the product The Access Log can also be configured to list all connections to the product see below Server Report Provides information about the product status in a pop up window The Access Log is automatically included in the Server Report 58 AXIS Q1614 E Network Camera System Options You can view or download the server report Downloading the server report cr
101. ssistant The lens is poorly adjusted Buzzer Signal for Focus Assistant Buzzer Lens Fast interval Optimally adjusted Medium interval Less optimally adjusted Slow interval Poorly adjusted Status LED Behavior and Buzzer Signal for Levelling Assistant For information on the Function button used for levelling the camera see Connectors and Buttons Color Buzzer Camera position Fixed green Continuous beep Level Flashing green Fast interval Almost level 10 AXIS Q1614 E Network Camera Hardware Overview Color Buzzer Camera position Flashing orange Medium interval Not level Flashing red Slow interval Far from level Replacing the lens It is possible to use optional lenses for the Axis product To replace the lens 1 Disconnect the iris cable 2 Unscrew the standard lens 3 Attach and screw on the new lens There is no need to restart the Axis product after changing the lens However the product must be restarted if you are interchanging between a P iris DC Iris or fixed manual iris lens In order to set the focus and position the lens the Axis product must be connected to the network To change the iris configuration 1 Goto Setup gt Video and Audio gt Camera Settings Iris configuration shows the current configured iris type 2 Click Edit 3 Select the installed iris lens from the drop down list and click OK Iris Configur
102. stalled and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Canada This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est confome la norme NMB 003 du Canada Europe This digital equipment fulfills the requirements for RF emission according to the Class B limit of EN 55022 This product fulfills the requirements for emission and immunity according to EN 50121 4 and IEC 62236 4 railway applications This product fulfills the requirements for immunity according o EN 61000 6 1 residential commercial and light industrial environments This product fulfills the requirements for immunity according to EN 61000 6 2 industrial environments This product fulfills the requirements for immunity according to EN 55024 office and
103. t mapping for IPv4 A network router allows devices on a private network LAN to share a single connection to the Internet This is done by forwarding network traffic from the private network to the outside that is the Internet Security on the private network LAN is increased since most routers are pre configured to stop attempts to access the private network LAN from the public network Internet Use NAT traversal when the Axis product is located on an intranet LAN and you wish to make it available from the other WAN side of a NAT router With NAT traversal properly configured all HTTP traffic to an external HTTP port in the NAT router is forwarded to the product NAT traversal is configured under System Options gt Network gt TCP IP gt Advanced 53 AXIS Q1614 E Network Camera System Options e For NAT traversal to work this must be supported by the router The router must also support UPnPTM The router has many different names NAT router Network router Internet Gateway Broadband router Broadband sharing device or Home firewall but the essential purpose of the device is the same Enable Disable When enabled the Axis product attempts to configure port mapping in a NAT router on your network using UPnPTM Note that UPnP must be enabled in the product see System Options gt Network gt UPnP Use manually selected NAT router Select this option to manually select a NAT router and enter th
104. tem Options Security Flash LED for 10 seconds 1 60 Date amp Time Network Storage Ports amp Devices Maintenance Support Advanced About Emergency Recovery Procedure If power or network connection is lost during the upgrade the process fails and the product becomes unresponsive Flashing red Status indicator indicates a failed upgrade To recover the product follow the steps below The serial number is found on the product s label 61 AXIS Q1614 E Network Camera Troubleshooting 5 In UNIX Linux type the following from the command line arp s IP address serial number temp ping 1 408 IP address gt In Windows type the following from a command DOS prompt this may require that you run the command prompt as an administrator arp s IP address serial number ping 1 408 t IP address gt If the product does not reply in 30 seconds restart it and wait for a reply Press CTRL C to stop Ping Open a browser and type in the product s IP address In the page that opens use the Browse button to select the upgrade file to use Then click Load to restart the upgrade process After the upgrade is complete 1 10 minutes the product automatically restarts and shows a steady green on the Status indicator Reinstall the product referring to the Installation Guide If the emergency recovery procedure does not get the product up and running again contact Axis support at www a
105. the product and the password can now be set securely 2 Enter a password and then re enter it to confirm the spelling 3 Click OK The password has now been configured PTZ Mode PTZ mode is set the first time the Axis product is accessed and can only be changed by resetting the product to factory default Digital PTZ is the default mode and should be used when a pan tilt motor is not used If the camera is mounted to a pan tilt motor select Uploadable PTZ driver For information about how to upload a PTZ driver see Installing a PTZ driver on page 35 Configure Capture Mode Capture mode defines the maximum resolution and maximum frame rate available in the Axis product The capture mode setting also affects the camera s angle of view Select the desired capture mode from the drop down list and click OK See also Capture Mode on page 23 Set Power Line Frequency Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config see page 59 or by resetting the product to factory default Select the power line frequency 50 Hz or 60 Hz used at the location of the Axis product Selecting the wrong frequency may cause image flicker if the product is used in fluorescent light environments Power line frequency varies depending on geographic region The Americas usually use 60 Hz whereas most other parts of the world use 50 Hz Local variations could apply Always check with the loca
106. to the Default setting 22 AXIS Q1614 E Network Camera Video and Audio provides consistently good image quality at the expense of increased bandwidth and storage usage in low light Limiting the frame size optimizes bandwidth and storage usage but may give poor image quality To prevent increased bandwidth and storage usage the maximum frame size should be set to an optimal value Stream Profiles A stream profile is a set of predefined stream settings including resolution compression frame rate and overlay settings Stream profiles can be used e When setting up recording using action rules See Events on page 42 e When setting up continuous recording See Continuous Recording on page 46 e In the Live View page select the stream profile from the Stream profile drop down list For quick setup use one of the predefined stream profiles Each predefined profile has a descriptive name indicating its purpose If required the predefined stream profiles can be modified and new customized stream profiles can be created To create a new profile or modify an existing profile go to Setup gt Video amp Audio gt Stream Profiles To select a default stream profile for the Live View page go to Setup Live View Config Camera Settings The Video amp Audio Camera Settings page provides access to advanced image settings for the Axis product Capture Mode Capture mode defines the maximum resolution and maximum frame rate
107. uage file A language already installed in the product will be replaced when a current or a later version of the language file is uploaded 47 AXIS Q1614 E Network Camera System Options System Options Security Users User access control is enabled by default and can be configured under System Options Security Users An administrator can set up other users by giving them user names and passwords It is also possible to allow anonymous viewer login which means that anybody may access the Live View page The user list displays authorized users and user groups access levels Viewer Access to the Live View page Operator Access to the Live View page and to all settings except System Options Administrator Unrestricted access to all settings can add modify and remove other users Under HTTP RTSP Password Settings select the type of password to allow You may need to allow unencrypted passwords if there are viewing clients that do not support encryption or if you upgraded the firmware and existing clients support encryption but need to log in again and be configured to use this functionality Under User Settings select the Enable anonymous viewer login option to allow anonymous users access to the Live View page Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls Deselect the Enable Basic Setup option to hide the Basic Setup menu Basic Setup provides quick access to
108. ult Settings 41 AXIS Q1614 E Network Camera Events Events The Axis product can be configured to perform actions when different events occur for example start a recording when motion is detected The set of conditions that defines how and when the action is triggered is called an Action Rule Available action rule triggers and conditions include e Applications Use installed applications to trigger the rule See Applications on page 40 e Detectors e Hardware Audio Detection Trigger the rule when audio is detected SeeAudio Detection on page 39 Live Stream Accessed Trigger the rule when any stream is accessed and during edge storage playback This can for example be used to send notifications Motion Detection Trigger the rule when motion is detected See Motion Detection on page 37 Shock Detected Trigger the rule when the Axis product detects it has been tilted or hit See Shock Detection on page 37 Tampering Trigger the rule when tampering is detected SeeCamera Tampering on page 37 Network Trigger the rule if network connection is lost or restored This can for example be used to start recording to the SD card e Input Signal e PTZ e Storage e System Time Digital Input Port Trigger the rule when an I O port receives a signal from a connected device See O Ports on page 57 Manual Trigger Trigger the rule using the Manual Trigger button in the Live View page SeeControls on
109. up provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 48 2 TCP IP See page 51 3 Date amp Time See page 50 4 Video Stream See page 21 5 Focus See page 28 6 Audio Settings See page 28 The Basic Setup menu can be disabled from System Options gt Security gt Users Focus Adjustment The focus can be adjusted under Basic Setup gt Focus Follow the on screen instructions to adjust the focus For further information about focus refer to the product s Installation Guide 20 AXIS Q1614 E Network Camera Video and Audio Video and Audio The video and audio settings can be used to optimize video and audio quality You can configure the following Video stream settings See page 21 e Stream profiles See page 23 e Camera settings See page 23 View area See page 26 Overlay image See page 26 e Privacy mask See page 28 Focus See page 28 Audio settings See page 28 Audio clips See page 30 Video Stream You can define the following video stream settings from Video amp Audio Video Stream e Image See page 22 e Audio See page 28 e H 264 See page 22 e MJPEG See page 22 AXISA AXIS Q1614 Network Camera Live View Setup Help Video Stream Settings View Area Q Image Audio H 264 MJPEG gt Basic Setup v Video amp Audio Video Stream Image Appearance View Area Capture mode 720
110. w after field and click Save Set the time to zero to prevent the product from automatically returning to the Home position To include the preset position name in the overlay text go to Video amp Audio select Include overlay text and enter the modifier P in the field For more information about modifiers see File Naming amp Date Time Formats in the online help O Basic Setup Preset Position Setup Video amp Audio Current position Live View Config PTZ View Area Preset Positions Guard Tour Advanced Control Queue Available positions Home H Ce Goto Remove gt Detectors Applications Return to overview after 0 0 300 secon ds 0 disabled gt Events Recordings Languages System Options About AXIS Q1614 Network Camera Preset Positions Live View Setup Help Video Pz PAN Lek E 1 1 1 1i a a Riu ua i uu 9 Rig Home ZOOM wide OE G Tel Ctipane e 34 AXIS Q1614 E Network Camera PTZ Pan Tilt Zoom Guard Tour A guard tour displays the video stream from different preset positions one by one in a predetermined order or at random and for configurable time periods The enabled guard tour will keep running after the user has logged off or closed the browser To add a guard tour 1 Go to PTZ Guard Tour and click Add 2 Enter a descriptive name 3 Specify the pause length between runs 4 Select an available preset posit
111. xis com hosting The AVHS settings are configured under System Options gt Network gt TCP IP gt Basic The possibility to connect to an AVHS service is enabled by default To disable clear the Enable AVHS box One click enabled Press the product s control button see Hardware Overview on page 6 to connect to an AVHS service over the Internet Once registered Always will be enabled and the Axis product stays connected to the AVHS service If the product is not registered within 24 hours from when the button is pressed the product will disconnect from the AVHS service Always The Axis product will constantly attempt to connect to the AVHS service over the Internet Once registered the product will stay connected to the service This option can be used when the product is already installed and it is not convenient to use the one click installation AXIS Internet Dynamic DNS Service AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product For more information see www axiscam net To register the Axis product with AXIS Internet Dynamic DNS Service go to System Options gt Network gt TCP IP gt Basic Under Services click the AXIS Internet Dynamic DNS Service Settings button requires access to the Internet The domain name currently registered at AXIS Internet Dynamic DNS service for the product can at any time be removed AXIS Internet Dynamic DNS Service requires IPv4 Advanced TCP IP Settings D
112. xis com techsup Symptoms Possible Causes and Remedial Actions Problems setting the IP address When using ARP Ping Try the installation again The IP address must be set within two minutes after power has been applied to the product Ensure the Ping length is set to 408 For instructions see Assign IP Address Using ARP Ping on page 51 The product is located ona If the IP address intended for the product and the IP address of the computer used to access the different subnet product are located on different subnets you will not be able to set the IP address Contact your network administrator to obtain an IP address The IP address is being used Disconnect the Axis product from the network Run the Ping command in a Command DOS by another device window type ping and the IP address of the product Ifyou receive Reply from IP address gt bytes 32 time 10 this means that the IP address may already be in use by another device on the network Obtain a new IP address from the network administrator and reinstall the product e Ifyou receive Request timed out this means that the IP address is available for use with the Axis product Check all cabling and reinstall the product Possible IP address conflict The static IP address in the Axis product is used before the DHCP server sets a dynamic address with another device on the This means that if the same default static IP address is also used by another device there may same

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