Loading the Media
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1. 2 BRADY WHEN PERFORMANCE MATTERS MOST BBP11 34L Thermal Transfer Printer User Guide Ed 08 09 Contents Introduction Product Introduction e e ee 1 COMPING an aaa 1 Operations Overview Unpacking ana NSPECUON ii RAY Y Fo 2 Printer OVOIVICW 1 ccccccccecccccececcecceccececsessesscaucaesseaessesesaesaeseesesseneesesussesueaensssesaeses 3 Setup Seng TNC RTM E AN CN HR NY FFO FN 6 ODEN Close the TOD COM dais 7 Loading TICHRIDOON sau dU YN DOE 8 LO BOING ANG Media see iu o O On ini nn adn a ddu LA nan 11 PIGQNOSUG TOO 18 STA SO Memory Card ueu ON een 20 LED and Button Functions EN ed BN CIC QUOD AT Y aa RR AR 21 Regular BUON FUNCION OU a on adda a 21 POWer On UlililleS dto 22 TroupIeshnoolind iaa iii 27 MamtenancO conato 29 li BPP11 User Manual Copyright This manual is copyrighted with all rights reserved No portion of this manual may be copied or reproduced by any means without the prior consent of Brady Worldwide Inc While every precaution has been taken in preparation of this document Brady assumes no liability to any party for any loss or damage caused by errors or omissions or by statements resulting from negligence accident or any other cause Brady further assumes no liability arising out of the application or use of any product or system described herein nor any liability for incidental or consequential damages arising from the use of this document Brady disclaims all warra2. gt Green Amber 5 blinks gt Red Amber 5 blinks gt Solid Green Printer will be interrupted to run the AUTO BAS program BPP11 User Manual 23 CHAPTER 5 Troubleshooting The following guide lists the most common problems that may be encountered when operating this bar code printer If the printer still does not function after all suggested solutions have been tried please contact the Customer Service Department of your purchased reseller or distributor for assistance LED Status This section provides solutions to common problems indicated by the LED status that you may encounter when operating the printer LED Status Printer Possible Recovery Procedure Color Status Cause OFF No No power e Turn on the power switch response e Check if the green LED is lit on power supply If it is not lit the power supply is broken Check if both the power connections from the power cord to the power supply and from the power supply to the printer power Jack are connected securely Solid Green ON The printer is e No action necessary ready to use Green with Pause The printer is Press the FEED button to resume printing blinking paused Red with The Out of 1 Out of label or ribbon blinking Label or Load a label roll following media loading Ribbon instructions then press FEED to resume printing Load a label roll following ribbon loading instructions then press FEED to resume printing Printer setting 2
3. Black Mark Sensor 1 Turn off the power switch 2 Hold the Feed button down then turn the power switch ON 3 Release the ONbutton when LED turns green amber after 5 green blinks Any green amber will do during the 5 blinks The LED color changes as follows e Amber gt Red 5 blinks gt Amber 5 blinks gt Green 5 blinks gt Green Amber 5 blinks gt Red Amber 5 blinks gt Solid Green Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor To set Gap Sensor 1 Turn off the power switch 2 Hold the Feed button down then turn the power switch ON 3 Release the button when LED turns red amber after 5 green amber blinks any time during the 5 blinks The LED color changes as follows e Amber gt Red 5 blinks gt Amber 5 blinks gt Green 5 blinks gt Green Amber 5 blinks gt Red Amber 5 blinks gt Solid Green 22 BPP11 User Manual Skip AUTO BAS TSPL2 programming language lets users download an auto execution file to flash memory The printer will run the AUTO BAS program immediately when printer power is turned on The AUTO BAS program can be interrupted without using the power on utility to run the program To skip an AUTO BAS program 1 2 3 Turn off printer power Press the FEED button and then turn on power Release the FEED button when LED turns solid green The LED color changes as follows e Amber gt Red 5 blinks gt Amber 5 blinks gt Green 5 blinks
4. LPT interface Serial COM interface Power jack socket Power switch Fan fold paper entrance chute BPP11 User Manual CHAPTER 3 Setu p Setting Up the Printer Place the printer on a flat secure surface Make sure the power switch is off Connect the printer to the computer with the provided USB cable e gt 2 I Plug the power cord into the AC power cord socket at the rear of the printer and then plug the power cord into a properly grounded power outlet Ethernet RJ 45 Interface USB Interface Parallel LPT Interface br Serial COM Interface We Power Supply 6 BPP11 User Manual Open Close the Top Cover 1 Open the printer top cover by pulling the grey tabs located on each side toward the front of the printer then lift the top cover to the maximum open angle 2 Atop cover support at the rear of the printer will engage with lower inner cover to hold the printer top cover open 3 Hold the top cover and press the top cover support to disengage the top cover support with lower inner cover Gently close the top cover BPP11 User Manual 7 Loading the Ribbon 1 Open the top cover on the printer by pulling the green open levers located on each side of the printer and lifting the top cover to the maximum open angle 2 Open the ribbon access cover Note In normal print mode the ribbon access cover can be opened while opening the top cover The ribbon access cover can be closed
5. Y Prin er Ethernet Setup Gaplunit Gap Inten Setu p Gap Difset unit Bline Inten Post Print Acttion Ei Continuous Inten Dame Cut Piece Baud Rate x Printer Status Reference DataBis zl TEI gt Stop Bit s 2008 2119 FF 02 04 29 BPP11 User Manual 15 Printer Function Calibrate Sensor Ethernet Setup RTC Setup 1 Select the PC interface connected to the bar code printer 2 Click Function to set 3 The detail functions in the Printer Function Group are listed in the table ED ENE Factory Default Initialize the printer and restore the settings to Factory Default factory default Dump Text Dump Text Activate the printer dump mode Configuration Page Configuration Page Print printer configuration ATC Setup RTC Setup Synchronize printer Real Time Clock with PC Cial Seno Calibrate Sensor Calibrate the sensor specified in the Printer Setup group media sensor field Reset Printer Reset Printer Reboot the printer Print Test Page Print Test Page Print a test page seller cia Ignore AUTO BAS Ignore the downloaded AUTO BAS program Ethemet Setup Ethernet Setup Setup the IP address subnet mask gateway for the on board Ethernet Note For more information about Diagnostic Tool refer to the diagnostic utility quick start guide in the CD disk Utilities directory 16 BPP11 User Manual Install SD Memory Card 1 Open the SD memory card cover 2 Ins
6. for purchasing the BRADY BBP11 34L series bar code printer Although the printer is small it delivers reliable superior performance This printer provides both thermal transfer and direct thermal printing at user selectable speeds of 2 0 or 3 0 ips It accepts roll feed die cut and fan fold labels for both thermal transfer and direct thermal printing All common bar codes formats are available Fonts and bar codes can be printed in 4 directions 8 different alohanumeric bitmap fonts and built in true type font capability You will enjoy high throughput for printing labels with this printer Compliance CE Class B EN55022 1998 A1 2000 A2 2003 EN55024 1998 A1 2001 A2 2003 IEC 61000 4 Series EN61000 3 2 2006 amp EN61000 3 3 1995 A1 2001 FCC Part 15 Class B UL CUL C Tick CFR 47 Part 15 CISPR 22 3 Edition 1997 Class B ANSI C63 4 2003 Canadian ICES 003 TUV GS EN60950 2000 Note Continuous printing will cause printer motor overheat Printer will stop printing automatically about 10 15 minutes until motor is cooled down Do not turn off power when printer pauses or the data transfered to printer buffer will be lost Note The maximum printing ratio per dot line is 15 for this printer To print the full web black line the maximum black line height is limited to 40 dots which is 3 3 mm for 300 dpi resolution printer BPP11 User Manual CHAPTER 2 Ope rations Overview Unpacking and Inspection This
7. to continue the printing job 18 BPP11 User Manual Power on Utilities There are six power on utilities to set up and test printer hardware These utilities are activated by pressing FEED then turning on the printer power simultaneously and releasing the button at a different LED color Follow these steps for various power on utilities 1 Turn off the power switch 2 Hold the Feed button down then turn the power switch ON 3 Release the button when LED indicates a color for a different function Power on Utilities Power on Utilities Utilities LED color changes as follows LED Color Amber Red Amber Green Green Amber Red Amber Solid 5 blinks 5 blinks 5 blinks 5 blinks 5 blinks green 1 Ribbon Sensor Calibration Release and Gap black mark sensor calibration 2 Gap black mark sensor Release calibration Self test and enter T E mode 4 EG black mark sensor as Release media sensor and calibrate the black mark sensor 5 Set gap sensor as media Release sensor and calibrate the gap sensor 6 Skip AUTO BAS Release Ribbon and Gap Black Mark Sensor Calibration Calibrate gap black mark sensor sensitivity at the following conditions e New printer e Change label stock e Printer initialization Follow these steps to calibrate the ribbon and gap black mark sensor 1 Turn off the power switch 2 Hold the Feed button down then turn the power switch ON 3 Release the but
8. while the top cover is open or closed 3 Insert the right side of the ribbon right onto the supply hub Align the notches on the left side and mount onto the spokes BPP11 User Manual Insert the right side of the paper core onto the rewind hub Align the notches on the left side and mount onto the spokes 6 Turn the ribbon rewind gear until the plastic ribbon leader is thoroughly wound and the black section of the ribbon covers the print head Close the ribbon access cover and the top cover BPP11 User Manual 9 Ribbon Loading Path BPP11 User Manual Loading the Media Loading Media 1 Open the printer top cover by pulling the grey tabs located on each side toward the front of the printer then lift the top cover to the maximum open angle 2 Separate and hold open the media holders 3 Place the roll between the holders and close them onto the core 4 Set the media holder lock switch to Lock down to hold the label roll firmly BPP11 User Manual 11 5 Optional If using either an external media holder or folded labels feed the media through the rear external label entrance chute Place the paper print side face up through the media sensor Place the label leading edge onto the platen roller Move the media guides to fit the label width by turning the guide adjuster knob PA Disengage the top cover support and close the top cover gently 10 Use the Diag
9. Printer setting is not correct is not correct e Initialize the printer by following the instructions in Power on Utility or Diagnostic Tool Note Printer status can be viewed in the Diagnostic Tool For more information about the Diagnostic Tool see the instructions in the software CD disc located at D DiagTool 24 BPP11 User Manual Print Quality Problem Possible Cause Recovery Procedure Re connect cable to interface The Ethernet IP subnet mask Configure the IP subnet mask and gateway is not configured properly gateway Not Printing Check if interface cable is properly connected to the interface connector The serial port cable pin Replace the cable with pin to pin configuration is not a pin to pin connection connection The serial port setting is not Reset the serial port setting consistent between host and printer The port specified in the Windows _ Select the correct printer port in driver is not correct the driver No print on the label Label or ribbon loaded not correctly Follow the instructions in loading the media or loading the ribbon Out of Ribbon Load new ribbon Continuous feeding The printer setting may be wrong Perform the initialization and labels gap black mark calibration Paper Jam Gap black mark sensor sensitivity is Calibrate the gap black mark not set properly sensor sensitivity is sensor not enough Label size is not set properly Se
10. acetone to clean the print head surface Print Head Print Head Element ZN Y E et Element Head Cleaner Pen Platen Roller 1 Turn the power off Clean the platen roller when 2 Rotate the platen roller and wipe it changing a new label roll thoroughly with 100 ethanol or acetone and a cotton swab or lint free cloth Sensor Compressed air or vacuum Monthy Exterior Wipe it with water dampened clot Interior Brush orvaeuum Asnes 26 BPP11 User Manual Notes Do not touch the printer head If you touch it use ethanol to clean it Use 100 Acetone or Ethenol DO NOT use medical alcohol which may damage the printer head To maintain printer performance and extend printer life clean the print head and supply sensors whenever you change a new ribbon Continuous printing will cause the printer motor to overheat Printer will stop printing automatically about every 10 15 minutes until motor is cooled down Data transfered to printer buffer will be lost if power to the printer is turned off when the printer pauses BPP11 User Manual 27 BRADY WHEN PERFORMANCE MATTERS MOST Copyright 2009 Brady Worldwide Inc All Rights Reserved BRADY WORLDWIDE INC 6835 Winnetka Circle Brooklyn Park MN 55428
11. diagnostic utility quick start guide for more information a Start Diagnostic tool b Select Printer Configuration tab c Click Calibrate Sensor button 14 BPP11 User Manual Diagnostic Tool The Diagnostic Utility is a toolbox that lets users explore the printer s settings and status change printer settings download graphics fonts and firmware create printer bitmap fonts and to send additional commands to the printer Using this convenient tool you can explore the printer status and settings and troubleshoot the printer Note This utility works with printer firmware V6 00 and later versions Start the Diagnostic Tool 1 To start the software double click the Diagnostic tool icon Sp Dagloolemi Note The diagnostic tool is located at D DiagTool 2 There are four features Printer Configuration File Manager Bitmap Font Manager Command Tool included in the Diagnostic utility Parity Diagnostic opt AE About Features Tab _ Printer Configuration File Manager Bitmap Font Manager Command Tool Interface Pinter Function Printer Configuratio 5 Printer Factory Defaut da ee m ersion Functios Dump Tei n eee a Canon Pags Printer Setup RTC Setup Speed Ribborr Calibrate Sensor Density Code Page Reset Printer PaperWidth unt County Code gt Print Test Page Paper Height uri Head up Sensor y E Ignore AUTO BAS Media Sensor Reprint After Error
12. elf Test The printer will print the printer configuration after a gap black mark sensor calibration The self test printout can be used to check if there is any dot damage on the heater element printer configurations and available memory space PRINTER INFO BBP 11 24 Version 6 58 E MILAGE m 50 CHECKSUM 050990947 T SERIAL PORT 5600 N 8 1 CODE PAGE 850 COUNTRY CODE 001 SPEED 2 INCH DENSITY 10 0 Size 1 50 6 50 GAP 0 13 0 00 TRANSPARENCE 11 ae MAC ADDRESS 18 82 FF 01 S7 DHCP ENABLED YES IP ADDRESS 6 0 0 0 SUBNET MASK 0 0 0 0 DEFAULT GATEWAY 4 0 0 0 e le e kkk ll kk kok Ac FILE LIST DRAM FILE O FILE S FLASH FILE 0 FILE S PHYSICAL DRAM 8192 KBYTES AVAILABLE DRAM 256 KBYTES FREE PHYSICAL FLASH 2046 KBYTES AVAILABLE FLASH 1088 KBYTES FREE END OF FILE LIST air r er AA RARA AAA AAA A A r k NOW IN DUMP MODE Print Head Test Pattern Printer Model Name 8 ManBoard Firmware Version Printed Mileage Main Board Firmae Checksum Serial Port Setting Code Page Country Cd Print Speed Print Darkns Label Size wit height Gap Size vertical gap ofst Sensor Sensitivity File Management Information 20 BPP11 User Manual Dump Mode The printer enters dump mode after printing the printer configuration In the dump mode all characters are printed in 2 columns as shown The ASCII characters are received from your system and right side data shows the corresponding he
13. ert the SD card until it is fully seated 3 Close the memory card cover Supported DOS FAT file system Folders stored on the SD card should be in the 8 3 filename format Approved SD card manufacturer SanDisk Transcend BPP11 User Manual 17 CHAPTER 4 LED and Button Functions This printer has one button and one three color LED indicator By the button when the LED indicates a different color the printer can be set to feed labels pause the printing job select and calibrate the media sensor print a printer self test report reset the printer to defaults initialization See the following button operation descriptions for functions LED Indicator LED Color Green Solid llluminates when power is on and the device is ready to use Green Flash llluminates when the system is downloading data from PC to memory or the printer is paused llluminates when the system is clearing data from printer Red Solid llluminates when the printer head is open or a cutter error Red Flash llluminates when there is a printing error such as head open paper empty paper jam ribbon empty or memory error etc Regular Button Function 1 Feed labels When the printer is ready press the button to feed one label to the beginning of the next label 2 Pause the printing job When the printer is printing press the button to pause a print job When the printer is paused the LED will blink green Press the button again
14. nostic Tool to set the media sensor type and calibrate the selected sensor see the diagnostic utility quick start guide for more information a Start Diagnostic tool b Select Printer Configuration tab c Click Calibrate Sensor button Note Please calibrate the gap black mark sensor when changing media Loading Path for Roll Labels 12 BPP11 User Manual External Label Roll Mount Installation Option 1 Attach an external paper roll mount on the bottom of the printer 2 Inserta 1 label spindle into a paper roll and install it on the external paper roll mount Note If your paper core is 1 inch remove the 1 5 core adapter from the fixed tab If label width is 4 inch wide two fixed tabs are not required 1 5 Core Adapter Fixed Tab 1 Label Spindle 3 Open the top cover and separate the media holders to fit the media width Press down the media holder lock switch to fix the media holder Feed the media through the rear external label entrance chute a Place the paper print side face up through the media sensor b Place the label leading edge onto the platen roller Printing Side Face Up BPP11 User Manual 13 6 Move the media guides to fit the label width by turning the guide adjuster knob 7 Disengage the top cover support and close the top cover gently 8 Use the Diagnostic Tool to set the media sensor type and calibrate the selected sensor see the
15. nties of merchantability or fitness for a particular purpose Brady reserves the right to make changes without further notice to any product or system herein to improve reliability function or design Reproduction of this material in part or whole is strictly prohibited without the written permission of Brady Worldwide Inc For more information contact Brady Worldwide Inc Signmark Division 2221 W Camden Road Milwaukee WI 53209 Disclaimer Every effort has been made to make this guide as accurate and complete as possible Brady Worldwide Inc is not responsible for inaccuracies and omissions occurring during the use of this guide This manual is proprietary to Brady Worldwide Inc and may be revised from time to time without notice Brady Worldwide Inc disclaims any understanding to provide you with revisions if any All brand or product names referenced in this manual are trademarks or registered trademarks of their respective companies or organizations 2009 Brady Worldwide Inc All rights reserved www bradycorp com Edition 08 09 Identification Solutions Division PO Box 2131 Milwaukee WI 53201 U S A Phone 1 800 537 8791 Fax 1 800 292 2289 BPP11 User Manual iii Revision History Content 2008 8 6 Revise the 3 4 3 section Loading media in peel off mode 2009 08 Revise to include new Brady Standard BPP11 User Manual CHAPTER 1 Introduction Product Introduction Thank you
16. printer has been specially packaged to withstand damage during shipping Please carefully inspect the packaging and printer upon receiving the bar code printer Retain the packaging materials in case you need to reship the printer Unpacking the Printer The following items are included in the carton e 1 Printer unit Product CD including drivers 1 1 Quick installation guide e 1 Power cord 1 Auto switching power supply 1 USB interface cable If any parts are missing please contact customer Service 2 BPP11 User Manual Printer Overview Front View Ribbon access cover Top cover open lever Media view window LED indicator Feed button SD card socket Recommended SD card specification SD V 1 0 V 1 1 SD V 2 0 SDHC v 128MB v AGB class 6 v 256MB Y 512MB Y 1GB oa a OQ Na Supported DOS FAT file system Folders stored on the SD card should be in the 8 3 filename format Approved SD card manufacturer SanDisk Transcend BPP11 User Manual Interior View 11 12 6 Ribbon rewind hub Ribbon rewind gear Gap sensor receiver Media holder Media holder lock switch Gap sensor transmitter Printhead Ribbon supply hub o ON 53 o FP Oo N Top cover support 10 Media guide adjustment knob 11 Black mark sensor 12 Platen roller BPP11 User Manual Rear View 1 2 3 4 5 6 7 Ethernet interface USB interface Parallel
17. t label size exactly as installed paper in the labeling software or program Labels are stuck inside the printer Remove the stuck label mechanism near the sensor area Poor Print Quality Top cover is not closed properly Close the top cover completely and make sure the right and left side levers are latched properly Supply is loaded incorrectly Reload the supply Ribbon and media are incompatible Change the ribbon or label combination Dust and or adhesives are Check if dust or adhesives are accumulated on the print head accumulated on the print head Clean the print head Print density is not set properly Adjust the print density and print speed Print head test pattern is incorrect Head element may be damaged Run printer self test and check the print head test pattern to see if there are missing dots in the pattern BPP11 User Manual 25 CHAPTER 6 Maintenance This session presents the cleaning tools and methods to maintain your printer 1 Use one of following materials to clean the printer e Cotton swab Head cleaner pen e Lint free cloth e Vacuum Blower brush e 100 ethanol 2 Clean the printer using the following process PrinterPart Method Interval Print Head 1 Turn off the printer before cleaning the print Clean the print head when head changing a new label roll 2 Allow the print head to cool for a minimum of one minute 3 Use a cotton swab and 100
18. ton when LED turns red and blinks Any time during the 5 blinks e The ribbon sensor and gap black mark sensor sensitivity will be calibrated e The LED color will change in the following order Amber gt Red 5 blinks gt Amber 5 blinks gt Green 5 blinks gt Green Amber 5 blinks gt Red Amber 5 blinks gt Solid Green Note Select gap or black mark sensor by sending GAP or BLINE command to the printer before calibrating the sensor BPP11 User Manual 19 Gap Black Mark Calibration Self test and Dump Mode While calibrating the gap black mark sensor the printer will measure the label length print the internal configuration self test on a label and then enter the dump mode Calibrating the gap or black mark sensor depends on the sensor setting in the last print job To calibrate the sensor 1 Turn off the power switch 2 Hold the Feed button down then turn the power switch ON 3 Release the button when LED turns amber and blinks any time during the 5 blinks The LED color will change in the following sequence e Amber gt Red 5 blinks gt Amber 5 blinks gt Green 5 blinks gt Green Amber 5 blinks gt Red Amber 5 blinks gt Solid Green 4 The printer calibrates the sensor measures the label length and prints internal settings then enters the dump mode Note Select gap or black mark sensor by sending GAP or BLINE command to the printer before calibrating the sensor S
19. xadecimal value of the characters It allows users or engineers to verify and debug the program SPEED 2 9 46 44 28 DENSITY 8 ET PEEL Hex decimal data related to ASCII Data left column of ASCII data BARCODE 1 44 1 3 49 39 20 1 0 20 1 0 2 0 57114397 PRINT 1 50 52 9 2c 31 OD OA Notes 1 Dump mode requires 4 wide paper width 2 Turn off on the power to resume printer for normal printing 3 Press FEED button to go back to the previous menu Printer Initialization Printer initialization is used to clear DRAM and restore printer settings to defaults The only exception is ribbon sensitivity which will not be restored to default To activate Printer initialization 1 Turn off the power switch 2 Hold the Feed button down then turn the power switch ON 3 Release the button when the LED turns green after 5 amber blinks Any time during the 5 blinks The LED color changes as follows e Amber gt Red 5 blinks gt Amber 5 blinks gt Green 5 blinks gt Green Amber 5 blinks gt Red Amber 5 blinks gt Solid Green BPP11 User Manual 21 After initialization printer configuration will be restored to defaults as shown in the table 127 mm sec 5 ips 203DPI 76 mm sec 3 ips 3OODPI Density SSCS 3 Label Height 4 101 5 mm hU Print Direction O ose dd Cutter Mode Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark Sensor To set
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