User Manual for Callview Masergy`s Call Accounting Version 1.0
Contents
1. 25 4 La EEES 08 01 2007 08 01 2007 310553 300gbroadcore co 125 063 06 40 04 Restricted 110 360 100 aM inp 31055315 brado com Si a dz Le 08 01 2007 08 01 2007 ore 424531012200 Gbr0ado9s com 07 20 57 07 225 4214 5003 949 333 8392 pamestic E AN 1 800 942 4700 masergy com eee Account Codes This service allows the users to assign a code to certain calls that are related to an account for tracking purposes Two account code dialing methods are offered which can be assigned concurrently to different users of a group Mandatory Account Codes Description Users assigned the mandatory Account Codes service are prompted to enter an account code every time they make a call outside of the group When prompted to enter a code the user dials the applicable digit string after which the call resumes normally The code is captured in the Callview o Emergency and repair calls are never prompted for an account code Voluntary Account Codes When this feature is assigned the user can do any of these things o Make a call as usual without entering an account code o Use Account Codes on the phone Use account Codes on the Unity Client Account Codes on the phone o Dial 71 before making a call Dial the account code that is associated with call you are about to make receives confirmation and then proceeds with the call as usual The sequence is as follows Off hook 71 prompt account code confirmation2. MASERGY Performance Beyond Expectations 2 a A LAR m a pen A fr Pp p A ja m if gt A 7 x fr N a Y AMIA asa SIL TT 1 Y Document Date 09 16 13 Document Version 1 0d User Manual for Masergy s Call Accounting Version 1 0 Quick Guide Content eee IM EOGUCUON iaa 3 What TS CAIMOW atena arenan OO A OPO AAA 3 Logging into CallviewW ccssssscsesesscssssessessssesssssscsesssssssncsucscassassscsscsscacassncsscsscsseaeensaneess 3 PRU CUMIN MING zed OOOO ZARA RAR AOI 3 Reading Me RECOTASA aaa R WA AO AGA 3 AC OUNCE OO GO NOO O WORA OO 4 Mandatory Account Codes DescriptiON c occonononss 4 Voluntary Account CodeS aanita Oda w 4 Account Codes on the phone 1 ceesessssssssssesssssssessesessessssessescecsncsessessesessesessesseaeeseeneacens 4 Account Codes with Unity Client sssssseeessssssscesssssseceeesssssseessnssseceeosssseceeossssseeeresssss 4 OKOSU NO ad Wad dawida Awa 4 1 800 942 4700 masergy com Introduction eee What is Callview Callview is the Masergy Call Accounting application that integrates seamlessly with your Broadcore services It captures outbound and inbound calls This application is web based You can easily download the data for archival purposes We store the data for about 2 months Logging into Callview e Goto http callview broadcore com o Use your web portal User ID and passw
3. dial tone make a call AA MASERGY Account Codes with Unity Client Make a call which ever method you like e Using the Unity client Right click on the call Select the account code that is associated with call you are about make Efx U Unity Oliver Ryan Caliwag File Messaging Tools J MASERGY Performance Beyond Expectati Oliver Ryan Caliwag Kayne Add number to personal directory Instant message My status a raranre rrumce 2 Airene Macalalad h Alan Pourafzal Configuration The group administrator configures the Account Code service through the Group web portal When configuring the service the group administrator Activates or deactivates the service o Selects the length of the account code o Selects whether the service should apply only to long distance calls Selects which users of the group are assigned the service Selects the activation method to be used for each user Users can view the Account Code page but cannot modify it If you need further assistance please contact support masergy com 1 800 942 4700 masergy com
4. ord click Login e Use same user name passcode you d use at http login broadcore com e You can use a user or admin login Begs Bo As Domestic m Inte national F pa m Tall Free Uset Directory gt Code Special E Sanar Detaits display e Check the box Domestic Outgoing if wanted e Check the box Domestic Incoming if wanted o Change the date range to what you want displayed e NOTE The maximum date range is 40 days e We keep logs for a few months but you can only pick 40 days at a time e search August 1 to August 30 2010 and then e Click display A MASERGY This can a take a few minutes depending on how many logs it is sorting Admin note To see a specific user take the above steps to view the list e Then under user choose a specific user or phone number click display again Archiving As an admin next to the display button you will see an excel icon Click this to download all records for all users in the specified date range you have chosen View Details X EJ display As a user you can select all keystroke control a and copy to a spreadsheet Repeat this for every page you wish to archive Reading the Records e Page number This display is the first 4 pages Code See section on Account Code Direction e The green telephone is outgoing w e The blue telephone is incoming ay 212555 1000 broadcore co 95551000 ana zzz z z 212 33 A By
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