Satellite Terminal Installation Guide
Contents
1. 54 5 3 1 3 Possible Solutions gt Correct the typing mistake Check if the entered address is spelled correctly gt Enter full address details At the minimum your city and country are required but you could add a postal code gt Re enter the values using the correct syntax gt Use option 2 to enter the terminal location section 3 5 2 2 version 1 0 55 5 3 2 Incorrect Syntax for Latitude Longitude 5 3 2 1 Problem Indication When entering the latitude and longitude values as described in section 3 5 2 2 the following error message can occur Validate Installation The system will now validate the quality of your installation OPTION 1 Enter your address at the minimum your city and country are required Address Enter OPTION 2 Enter your location s latitude and longitude Please enter a valid latitude for example 23 45678 N or 23 27 24 Please enter a valid longitude for example 23 45678 W or 23 27 24 Latitude 43 6 Longitude 144 Enter 5 3 2 2 Possible Reasons An incorrect notation is used A dot must be used as separator not a comma The hemisphere also needs to be specified Positive longitude value EAST negative longitude value O WEST Positive latitude value NORTH negative latitude value SOUTH 5 3 2 3 Possible Solutions gt Re enter the values using the correct notation version 1 0 56 9 3 3 5 3 3 1 Vali2. 2 Connect the earphone to the Point amp Play tool Make sure the Point amp Play tool is still switched off EU LW version 1 0 33 3 3 3 Rough Pointing Important note Whenever the procedure tells you to loosen a securing bolt or nut make sure it is just loose enough to allow the corresponding element to move freely 3 3 3 1 Vertical Pointing The correct elevation angle was already set during the installation of the antenna Verify that the elevation angle of the masthead still corresponds to the value you have found in the antenna pointing information and that it did not change during the assembly of the antenna e g due to the weight of the antenna dish Adjust if necessary version 1 0 34 3 3 3 2 Horizontal Pointing Before starting the horizontal pointing azimuth verify that the azimuth fine adjust bolt 1 is in the middle position Adjust with a 10mm spanner if necessary Note for clarity the antenna dish is not shown in the diagram below Switch on the Point amp Play tool by slowly turning the volume wheel until the green LED illuminates Put on the earphone and adjust the volume if necessary Now the actual pointing procedure can start No Tone O Check if the battery of the Point amp Play tool is not dead version 1 0 35 1 Loosen the four M8 bracket nuts 2 2 You can now move the antenna horizontally Set the antenna to the azimuth angle that applies to
3. 3 5 1 Accept Disclaimer As this validation procedure involves sensitive information such as geographical location of the terminal which is subject to legal restrictions a disclaimer is presented Please read the disclaimer message and indicate your acceptance by clicking Validate Installation Please read the following disclaimer message and indicate your acceptance of it by clicking on I agree a short disclaimer message agree 3 5 2 Enter Location The validation of your installation is based on the geographical location of your terminal There are 2 options to enter this information e Option 1 enter your address e Option 2 enter your location s latitude and longitude 3 5 2 1 Option 1 Enter your Address gt Enter the address where the terminal is located At a minimum your city and country are required O Alternatively you can also enter latitude and longitude values version 1 0 43 Validate Installation The system will now validate the quality of your installation OPTION 1 Enter your address at the minimum your city and country are required Address oxford street london uk Enter Select your address from the list of suggestions below to view your location on a map If your address is not listed please enter your correct address or your location s latitude and longitude Oxford St London UK gt A list of one or more matching locations is displayed Select your address from the li
4. aN EEEN 47 4 Restart Installation E 49 version 1 0 re 5 5 1 5 2 5 3 6 6 1 6 2 6 3 6 4 Troubleshooting Guide ccccceeessessseeeeeeensseeesccesseeeseeeasseeeeeonnseeeeseoaaes 50 Spot Beam Outdoor Unit Jesues 50 Antenna Pointing ISSUCS ccccsesccecseeeeeeeeeeeeeeaaeeeeaeueeeeseaueeessaeeessaeeeeesaass 51 Installation Validation Ieeues 54 Terminal Specifications ccccsceesseesseeeesceesseeeseeeenseeeseeenseeeseeeenseeesseoeees 60 Modem mdoor unt 60 Coia CANS EE 61 HEINE free eet UIU E 62 PAS PMN steere Ra EE A a e AE ERE 63 1 INTRODUCTION 1 1 About this Guide version 1 0 4 This guide provides a step by step procedure to install your satellite terminal Before installing Before starting to install your satellite terminal it is important to read the following sections e Safety precautions page 5 e Material provided in the box page 8 e Material you need to provide yourself page 10 Follow the entire procedure When installing the antenna it is important that you follow the entire procedure step by step Skipping one or more sections might lead to incomplete or incorrect installation and or operation of your satellite terminal Related documentation e The MDM2200 User Manual describing the features and the web interface of the modem available on the CD included in the box e The antenna pointing information which contains the geographical p
5. disconnected again later when pointing the antenna 3 Put the indoor TX and RX connectors in the appropriate TX and RX jacks on the modem Use an 11mm spanner to fasten the connectors on the modem version 1 0 25 2 6 4 Connecting the Modem to your Computer 1 Plug the network cable in the modem s and your computer s Ethernet ports Use the network cable provided in the box or a cable of your choice 2 Connect the power adapter provided in the box gently to the modem and a wall outlet The result should resemble like the figure below The modem itself can be installed in three ways as illustrated in the picture below e Wall mounted Note screws for wall mount installation are not included e Horizontal e Vertical mounted on the included stand version 1 0 26 3 TERMINAL INSTALLATION Before you start The procedure below assumes that your computer is DHCP enabled D that you will connect a single computer to the modem lf this is not the case or if you have another configuration you will find more information in the MDM2200 User Manual You need to access the GUI Graphical User Interface of the modem e Make sure the modem is turned on and properly connected to your computer with a network cable e On your computer start your internet browser for example Internet Explorer Chrome Mozilla Firefox Opera Safari The GUI is located on the modem itself You do not nee
6. still needs to be done later on You can now proceed to the next step 2 5 Step 5 Mounting the Antenna Now the remaining parts of the antenna can be mounted O For easy installation please follow the sequence as described 1 First mount the masthead to the antenna pole The clamps pole brackets M8 nuts and washers can be found in the accessory bag Hand tighten the nuts making sure the masthead can still be rotated around the pole version 1 0 18 2 Secondly mount the antenna dish onto the masthead The four M6 bolts 10mm nuts and washers can be found in the accessory bag version 1 0 19 3 Thirdly mount the iLNB clamp onto the feed arm The two M5 screws 18mm can be found in the accessory bag version 1 0 20 4 Next mount the iLNB into the clamp Ensure the clasp at the bottom of the iLNB fits into the notch of the clamp The two M3 5 screws 25mm can be found in the accessory bag gt YW UI U WL This completes mounting the antenna You can now proceed to the next step version 1 0 21 2 6 Step 6 Connecting the Equipment 2 6 1 Preparing the Coax Cable version 1 0 99 The twin coax cable is delivered with two premounted waterproof connectors on one side This is the outdoor end of the cable The other side of the cable has no connectors attached yet which allows the length of the cable to be reduced e g
7. the satellite Select a place with clear line of sight to set up the antenna Also check if your compass is functioning correctly version 1 0 51 version 1 0 52 gt Click Finish Pointing e f only one pointing carrier has been pre configured the following screen is shown Antenna Pointing S The antenna pointing failed Click on the Start Pointing button to restart the pointing procedure Skip Pointing Check with your Service Provider if the pointing carrier settings are still correct Please refer to the User Manual how to verify the pointing carrier settings e f an incorrect pointing carrier was selected the following screen is shown Antenna Pointing S The antenna pointing failed Click on the Start Pointing button to restart the pointing procedure When asked by your Service Provider change the pointing carrier below Pointing Carrier 1 10 8500000 GHz 30 0000 MBaud Skip Pointing Select the other pointing carrier from the dropdown list gt Click Start Pointing Ju restart the pointing procedure section 3 3 3 gt If the problem persists you might have selected an incorrect beam Click Restart Jo restart the beam selection procedure section 3 1 5 2 2 Wrong Satellite 5 2 2 1 Problem Indication The Modem State on the Status page displays Wrong satellite You keep hearing a low pitch tone through the Point amp Play tool Overview am
8. Satellite Terminal Installation Guide Release 2 2 ref nr 35239 TABLE OF CONTENTS version 1 0 WR Table OF COMICIN GS cussies r Aa ea ES EENS a EEES 2 1 Judde GUC HOM BE 4 1 1 About this Guide entsteet deeg eene deet eegden ed 4 We ANCL PCC AO E 5 1 3 Material Provided in the Box 8 1 4 Material you need to provide yourself cccccseeceeeeeeseeeeeeeeeeeeeeeeeeeaeeeeeeeeeas 10 1 5 Installation Overview ccccccceeecccceeeececeeseceeceeceeseeeeeessaseceeseaceeseaeeeessaaeees 11 2 Antenna TVS Tall QUOD sassisisusnnonin ninnan gant ssneecuiskieenaaaemecmeeeeasuens 12 2 1 Step 1 Choosing a Suitable Locaton ceeecceeeeeeeeeeeeeeeeeeeeeeeeaeneeeeeeees 12 2 2 Step 2 Mounting the Antenna Pole ss sssssssesnnsnnennnnsnsrnnrressrnrrresrnrrrrsnrnrrrennn 13 2 3 Step 3 Installing the earthing kit on the masihead 14 2 4 Step 4 Setting the Elevation Ange 16 2 5 Step 5 Mounting the Antenn 18 2 6 Step 6 Connecting the Equipment esssessenssrrnnnrreensrrnrrrrreesrrrnrrrrrennnen n 22 3 Terminal AVS Peal te E 27 31 Step T Select outdoor Te EEN 28 3 2 Step 2 Select Spot BEAM cccccccccccsessseeceeeeeseeeeeeeeeeseeseeeeeeeeeeeeeessaaaaeees 29 3 3 Step 3 Pointing your ANTENNA cee ecccccseeseceeeeeeeseeeeesaeeeeeeesaeeeeeeessaeeeeeeeas 30 3 4 Step 4 Software Download 41 3 5 Step 5 Validation of the lnsiallaton 42 36 Finish MAS TAMA OM eiiectestetoie anes sta ciarecdt a skr ERE OR nn
9. Terminal Installation Outdoor Unit w 1 8W_Ka_iLNB_ _75cm_ ANT2010 Spot Beam v2 If an error message appears while executing this step then go to section 5 Troubleshooting Guide version 1 0 29 3 3 Step 3 Pointing your antenna Do not stand in front of the iLNB of the antenna dish during WN pointing Keep the space between the iLNB and the antenna dish clear 3 3 1 Enabling Pointing Mode on the Modem e f only one pointing carrier has been pre configured the following screen is shown Ethernet Satellite Q Software Reboot mmm status Status Configuration Overview Ethernet Interface Si P r Modem State Error 001 Awaiting installer action Satellite Interface Multicast Software Version 2 2 3 10 Software Terminal Installation Outdoor Unit x 1 8W_Ka_iLNB_ _75cm_antenna Spot Beam v Antenna Pointing Start Pointing Skip Pointing e f two pointing carriers have been pre configured keep the pre selected carrier If pointing fails during the procedure you will need to repeat this step with the other pointing carrier version 1 0 30 Antenna Pointing When asked by your Service Provider change the pointing carrier below Pointing Carrier 1 12 3450000 GHz 30 0000 MBaud x Carrier 1 12 3450000 GHz 30 0000 MBaud Pointing Carrier 2 12 4560000 GHz 27 0000 Maud gt Click Start Painting Ju start the pointing procedure and proceed to the
10. Validate Installation The system will now validate the quality of your installation OPTION 1 Enter your address at the minimum your city and country are required Address Enter OPTION 2 Enter your location s latitude and longitude Latitude 45 6N Longitude 144E Enter gt Click to continue or Cancel Ju return to the previous screen version 1 0 45 Validate Installation The system will now validate the quality of your installation OPTION 1 Enter your address at the minimum your city and country are required Address Enter OPTION 2 Enter your location s latitude and longitude Latitude 456N 45 36 0 N Longitude 144E 1 26 24 E Confirm Cancel 3 5 3 Validation Once the location is confirmed the validation begins gt When validation is successful click to proceed Validate Installation Congratulations The terminal installation is complete Your terminal will be operational in a few moments Click on Finish to proceed Finish gt If validation fails go to section 5 Troubleshooting Guide version 1 0 46 3 6 Finish Installation e lf step 5 validation was completed automatically validation was not required by your Service Provider the following screen is shown Ethernet Satellite Q Software Reboot C status Status Configuration Overview Ethernet Interface amp Modem State network layer initializati
11. ather Protection Solar Radiation 0 100 IP67 incl Industrial amp Coastal 1120 W m2 6 3 ILNB outdoor unit Performance e Receive characteristics Gain Spectrum conversion e Transmit characteristics Output power Power stability Spectrum conversion Interface e FF in receive Frequency Local Oscillator e RF out transmit Frequency Polarisation Environment e Ambient Temperature e Weather Protection e Humidity e Solar Radiation e Rain version 1 0 62 57 to 70dB 0 5dB 10 C non inverted 33 dBm typical 2dB 90 C non inverted 19 56 20 2 GHz 18 25 GHz 29 4 30 GHz Ka band circular and orthogonal LHCP and RHCP 30 to 60 C IP67 0 100 condensing 500 W m maximum lt 40 mm h 6 4 Antenna Environment Dimensions Ambient Temperature Weather protection Relative Humidity Solar Radiation Wind Load operating Wind Load survival Reflector Height Reflector Width Aperture Feed clamp Elevation range Azimuth range Mast dimensions Colour Weight 30 to 60 C incl Industrial amp coastal 0 100 1120 W m lt 80 km h lt 0 22 dev TX lt 180 km h 810 mm 750 mm 750 mm 40 mm diameter 0 90 deg 0 360 deg 45 70 mm 60 70 mm recommended light grey RAL 7037 10 kg Operating antenna remains operational with a maxi
12. beam and its corresponding minimal signal strength The measured signal strength is below the minimal acceptable value Possibly a wrong or inaccurate location is specified e The antenna is not pointed optimally 5 3 4 3 Possible Solutions gt Ifthe signal was degraded due to the bad weather conditions click on to restart the validation procedure when the weather conditions have improved gt If awrong or inaccurate location is specified or the satellite dish needs repointing click on Restart to restart your terminal installation from scratch If the problem persists please contact your Service Provider version 1 0 58 5 3 5 Validation of Installation Failed Signal Strength too high 5 3 5 1 Problem Indication During the installation validation procedure the following error messages can occur Validate Installation The terminal antenna installation was not validated Antenna signal strength too high This is an unexpected error condition Click on Restart to restart your terminal installation from scratch If the problem persists please contact your Service Provider 5 3 5 2 Possible Reasons The entered address determines the position of the terminal in the beam and its corresponding maximum signal strength The measured signal strength is above the maximum acceptable value This is an unexpected error condition 5 3 5 3 Possible Solutions gt Click to restart the validation procedure If this d
13. d an internet connection to access it e Type 192 168 1 1 in the address bar of the browser and press Enter The terminal installation page opens e Follow the sequence of installation steps as described in the next sections lf the software version of your modem is not 2 2 x y where x and O y can be any number the installation procedure can differ from what is described in this manual Please contact your Service Provider in case of problems The software version is shown on the installation page Status Overview 6 Modem State Error 001 Awaiting installer action Software Version 2 2 3 12 version 1 0 27 3 1 Step 1 Select Outdoor Unit e Select the outdoor unit type corresponding to your antenna size and iLNB Ethernet Satellite Q Software Reboot C status Status Configuration Overview Ethernet Interface a EE Modem State Error 001 Awaiting installer action emerson Software Version 2 2 3 12 Outdoor Unit Device Software Terminal Installation Harcware Outdoor Unit 1 8W_Ka_iLNB_ _75cm_ ANT2010 i Confirm gt Click to continue version 1 0 28 3 2 Step 2 Select Spot Beam e Select the beam identifier corresponding to your location as indicated in the antenna pointing information provided by your Service Provider Terminal Installation Outdoor Unit 1 8w_Ka_iLNB _75cm_antenna Spot Beam 1 Confirm e Click to continue
14. dation of Location Failed Problem Indication During the location validation procedure the following error message can occur Validate Installation The location of your terminal is not within the coverage of the selected spot beam Click on Restart to restart your terminal installation from scratch Ensure you select the correct beam and enter the correct location 5 3 3 2 Possible Reasons e An incorrect address has been entered e An incorrect beam identifier has been selected 5 3 3 3 Possible Solutions gt Click to restart your terminal installation from scratch section 3 Ensure you select the correct beam section 3 2 and enter the correct location section 3 5 2 version 1 0 57 5 3 4 Validation of Installation Failed Low Signal Strength 5 3 4 1 Problem Indication During the installation validation procedure the following error message occurs Validate Installation The terminal antenna installation was not validated Antenna signal strength too low Choose one of the following options s If weather conditions are not ideal click on Retry when weather conditions improve s Click on Restart to restart your terminal installation from scratch If the problem persists please contact your Service Provider 5 3 4 2 Possible Reasons e Poor or bad weather conditions upon the start of the installation validation procedure e The entered address determines the position of the terminal in the
15. for example when moving the antenna to another location or upon request by your Service Provider restarting the installation procedure is required gt Select Terminal Installation in the left menu pane Ethernet Q Satellite Q Software Reboot C status Status Configuration Overview Ethernet Interface Modem State synchronised Satellite Interface Meen Demodulator 38 0 dBm E No 24 8 dB Outdoor Unit Device Software Version 2 2 3 11 Software Hardware eege Terminal Installation Outdoor Unit W 1 8W_Ka_iLNB_ _75cm_antenna Spot Beam v1 Antenna Pointing v Software Download v 2 2 3 11 Validate Installation Restart gt Click to restart the complete installation procedure gt Follow the sequence of steps as described in section 3 Terminal Installation During the installation procedure the terminal will not be operational version 1 0 49 5 TROUBLESHOOTING GUIDE 5 1 5 1 1 5 1 1 1 9 1 1 2 5 1 1 3 This chapter describes some possible error scenarios you might encounter during the installation or validation of your satellite terminal and the possible solutions for these error conditions If a problem persists please contact your Service Provider for assistance Spot Beam Outdoor Unit Issues Spot Beam not Compatible Problem Indication During beam selection following screen is displayed indicating that the spot beam is not compatible
16. ical shock do not expose the indoor equipment to rain liquids or moisture Do not place any objects containing liquids e g glasses vases on the system e Do not install the antenna and modem when there is a risk of thunderstorm or lightning activity in the area e Do not use the in line power supply power cord when damaged in any way 1 2 2 Cautions A caution refers to an action or situation that could result in equipment damage or destruction if you do not follow the instructions Modem version 1 0 Always use the in line power supply included with the modem Using a different power supply may cause equipment damage To ensure regulatory and safety compliance use only the provided power and interface cables or cables which conform to the specifications within this manual Do not open the unit Do not perform any servicing other than described in the installation instructions Refer all other servicing to qualified service professionals Static electricity can damage the modem To avoid damaging the modem with Static electricity always touch the grounded coaxial cable connector prior to touching any other part of the system To clean the outside of the unit use a clean dry cloth To avoid equipment damage never clean the system using fluids detergents or chemicals Do not use pressurised air to remove dust from the unit Install an AC surge arrestor in the AC outlet to which the modem is connected to avoid damage t
17. if required for practical reasons This is the indoor end of the cable pC Outside use Execute the following steps to attach the F connectors to the indoor end of the cable You will need a cutter and possibly pliers to connect the F connectors 1 Strip the coax cable as shown below Do not remove the aluminium foil or fold it back 1 4cm lt i version 1 0 93 2 Fold the wire shielding backwards over the cable jacket 3 Cut away the plastic shield Screw the F connector to the wire by hand 4 The result should resemble like the figure below Repeat this procedure for the second F connector 2 6 2 Grounding the iLNB 1 Connect the grounding wire to the iLNB as shown in the figure below using the washers and M4 grounding screw which can be found in the grounding kit bag 2 Connect the other side of the grounding wire to the grounding screw on the masthead as shown in the figure below 3 The masthead needs to be grounded according to local regulations Consult with a licensed electrician if in any doubt version 1 0 24 2 6 3 Connecting the Modem to the iLNB To connect the modem to the iLNB 1 Identify the TX and RX marks on the twin coax cable These marks are printed on the cable every 50cm 2 Putthe TX and RX connectors in the appropriate TX and RX jacks on the iLNB Make sure to use the premounted and waterproof outdoor connectors Note the TX cable must to be
18. lation of the earthing kit on the masthead The remaining items of the grounding kit will be used later on when grounding the iLNB You can now proceed to the next step setting the elevation angle version 1 0 15 2 4 Step 4 Setting the Elevation Angle 1 Use the antenna pointing information provided by your Service Provider to look up the elevation angle that applies to your location or to the city closest to your location 2 Loosen all elevation nuts 1 and 2 three nuts in total on the masthead using a 10mm open spanner 3 Make sure the elevation fine adjustment bolt 3 is pointing to the middle position arrow pointing to the middle marker If not adjust with a 10mm spanner or use the hex key included until this is the case version 1 0 16 version 1 0 17 4 Using the elevation scale 4 on the left side of the masthead set the elevation angle to the value you have found in the antenna pointing information and tighten nut 2 to fix the elevation angle Note the elevation scale is located on the left side of the masthead nut 2 is located on the right side of the masthead ge o Li Note this nut must be tightened strongly as the elevation position should not move when mounting the antenna later on This completes the setting of the elevation angle The two other elevation nuts 1 one on either side of the masthead should not yet be tightened as some fine pointing
19. mum pointing degradation as indicated Survival the antenna will be degraded permanently however no parts of the antenna will get loose version 1 0 63
20. next section Setting up the Point amp Play Tool gt Click to skip the pointing procedure use if the antenna was already correctly pointed version 1 0 31 3 3 2 Setting up the Point amp Play Tool 3 3 2 1 Introduction version 1 0 32 The Point amp Play tool helps you to point the antenna correctly During the pointing procedure the Point amp Play tool can produce various sounds each having a specific meaning described below You will thus need to put on the headphone whenever needed during the pointing procedure Ensure that the volume of the Point amp Play tool is not set too loudly otherwise damage to your hearing may occur Possible tones are High uninterrupted tone correct tone The antenna points to the correct satellite and is receiving the strongest signal you have the optimal pointing position Higher interrupted tone The antenna points to the correct satellite but does not receive the strongest signal so far AS soon as you hear this tone you are sure that the antenna points to the correct satellite Low uninterrupted tone The antenna points to a wrong satellite and receives the strongest signal so far Very low uninterrupted tone The antenna is not pointing to a satellite and has not been pointed to the correct satellite yet 3 3 2 2 Using the Point amp Play Tool To use the Point amp Play tool 1 Remove the TX connector from the iLNB and connect it to the Point amp Play tool
21. ng picture Repeat the pointing procedure from the section 3 3 3 Rough Pointing Overview amp Modem State antenna pointing Correct satellite not pointed optimally 9 7 dB below maximum measured level Demodulator 60 0 dBm E No 10 0 dB Software Version 2 2 3 12 If the problem persists refer to the Troubleshooting Guide section 5 3 3 Finishing the Pointing 1 Turn off the Point amp Play tool 2 Remove the TX cable from the Point amp Play tool and connect it to the iLNB 3 Use tie wraps to attach the cables to the feed arm Make sure to leave some slack on the cables The result is shown in the picture below 4 Back at your computer in the status page of the modem click Finish Pointing Antenna Pointing Finish Pointing version 1 0 40 3 4 Step 4 Software Download The modem continuously checks for software updates e lf the software is still up to date this step is skipped automatically You can proceed with step 5 Validation of the Installation e If a newer software version is available download will start automatically Ethernet Satellite amp Software Downloading Reboot Configuration Overview Ethernet Interface Modem State validate installation Satellite Interface nan Demodulator 66 0 dBm Es No 18 9 dB Device E Software Version 2 2 3 10 Hardware Software Download status Downloading version 2 2 3 12 56 complete Terminal Ins
22. o the equipment from lightning strikes and other electrical surges To prevent overheating do not block the ventilation holes on the sides and top of the unit 6 Antenna e Due to the wind pressure equivalent area of the antenna do not make an installation in bad weather conditions e Secure tight all parts to avoid any potential danger to persons and surroundings e If faced with a critical situation in which personal safety is in jeopardy do not try to keep hold of the antenna e Make sure a minimum distance of 6 metres 20 feet separates the antenna from any power line e Before digging in case of need for a penetrating antenna mast contact your local authority to check for information regarding any underground cables and power utility line s In some countries authorisation is needed for satellite reflector O installation Call your local authorities in case of doubt Point amp Play tool e To avoid damage to your hearing ensure that the volume of the Point amp Play tool is not set too loudly version 1 0 1 3 Material Provided in the Box 43 2 x 14 2 x 452x A CO A 25 mm i 18 mm Y Oe An AD4x 48 4x version 1 0 WR List of Material provided in the box Number on quantity figure a samoan 1 is seewtonmms 2 2 vesmes 6 Ja a Jena 11 ln Ise Ja Co ransom 1 a Jusen a Number on figure SUE 9 Jm Modem stand incl nu go Tooth lock washe
23. oes not succeed please contact your Service Provider version 1 0 59 6 TERMINAL SPECIFICATIONS 6 1 Modem indoor unit Interface e Local Area Connection LAN 10 100 TX RJ 45 e USB future use USB 2 0 e Mass storage option future use MicroSD cards e REF in from iLNB Frequency 950 2150 MHz Connector F female 75 Ohm e RF out to iLNB Frequency 2750 2900 MHz Connector F female 75 Ohm Power Supply e Power supply 24 V external adaptor e Mains adaptor input 100 240 V AC 0 9A e Mains power consumption 50 W maximum Environment e Operational O to 40 C e Storage 10 to 60 C e Humidity 10 70 non condensing Dimensions e W170x D150 x H32 mm including RF connectors e Weight 0 45 kg version 1 0 60 6 2 Coaxial cable Electrical Environment version 1 0 61 Frequency range Impedance Attenuation Return loss Structural return loss Screening attenuation DC Resistance Compliant to standards Ambient Temperature 0 5 3 0 GHz 75 3 Ohm lt 18 0 dB 3000 MHz gt 18 dB up to 2150 MHz gt 15 dB up to 3000 MHz up to 3 peaks of gt 15 dB over 0 5 3 0 GHz band gt 85 dB up to 2150 MHz gt 75 dB up to 3000 MHz lt 3 Ohm inner outer EN50117 2 4 and EN501117 2 5 up to 3000 MHz 40 to 80 C operating amp storage Minimum Installation Temperature 5 C Relative Humidity We
24. ointing data This information is provided by your Service Provider either as a booklet included in the box either in a different format Copyright 2012 1 2 Safety Precautions This section lists the safety precautions to follow when installing the antenna Safety precautions are grouped into warnings and cautions Local regulations Always install the satellite terminal in accordance with applicable local regulations Consult with a licensed electrician if in any doubt 1 2 1 Warnings version 1 0 5 A warning refers to an action or situation that could result in injury long term health hazard or death if you do not follow the instructions Antenna e RF radiation hazard Hazardous electromagnetic field levels are generated in the area between the antenna reflector and the iLNB feed horn and the area around the antenna during transmission Do not place any part of your body in that zone while the system is on Take the necessary precautions to prevent access to the antenna by children or unauthorized persons Refer to the ICNIRP International Commission on Non lonizing Radiation Protection guidelines for more details Modem e There are no user serviceable parts in the modem Do not attempt to open the system There is a risk of electrical shock that may result in injury and death The modem should only be opened by a technician trained and certified to service the product e To prevent the risk of fire or electr
25. on Satellite Interface Demodulator 37 0 dBm Es No 24 8 dB Outdoor Unit Device Software Version 2 2 3 11 Software Hardware Terminal Installation Outdoor Unit we 1 8W_Ka_iLNB_ _75cm_antenna Spot Beam v1 Antenna Pointing v Software Download x 2 2 3 11 Validate Installation Finish gt Click to go to the Status Page version 1 0 47 e lf step 5 validation was successfully completed validation was required by your Service Provider the Status Page is shown The terminal is ready for operation and all LED indicators on the status page are green Ethernet Satellite Q Software Reboot Configuration Overview Ethernet Interface Modem State synchronised Satellite Interface Multicast Demodulator 38 0 dBm E No 24 8 dB Outdoor Unit Device Software Version 2 2 3 11 Software Harcware Terminal Interface Statistics Installation Test Interface bytes packets errors dropped Rx 1498733 12751 o Ethernet Interface 1x 4853782 11784 o Rx 286929 1252 o Satellite Interface a You are now ready to surf the internet On line registration may be required Please check with your Service Provider Please refer to the MDM2200 User Manual describing the features and the web interface of the modem available on the CD included in the box version 1 0 48 4 RESTART INSTALLATION In some conditions
26. p Modem State antenna pointing Wrong satellite Demodulator 53 0 dBm E No 28 1 dB Software Yersion 2 2 3 12 5 2 2 2 Possible Reasons e The antenna is not pointed correctly 5 2 2 3 Possible Solutions gt Check the Azimuth and Elevation settings Perform the pointing procedure again see section 3 3 3 until you receive the correct signal and hear a continuous high pitch tone version 1 0 53 9 3 5 3 1 5 3 1 1 5 3 1 2 Installation Validation Issues Terminal Location Not Listed Problem Indication Based on the entered address a list of matching locations is displayed during the first step of the validation procedure The location of your terminal is not displayed in this list or no list is displayed at all Possible Reasons e A typing mistake in the entered address e Not enough address details e An incorrect notation for latitude longitude is used The values must be separated by a comma or a space The values should be entered in degrees minutes and seconds notation or in decimal form using a dot as separator The hemisphere also needs to be specified Examples of a correct syntax are shown below OPTION 1 Enter your address at the minimum your city and country are required Address 43 6N 1 44E OPTION 1 Enter your address at the minimum your city and country are required Address 48 08 N 11 31 E e The map retrieval mechanism is out of order version 1 0
27. r M4 Leen 7 oe fone J1 iLNB clamp Grounding screw 10mm M4 Pole clamp Masthead grounding 1 screw 16mm M5 Pole bracket Masthead grounding te M5 44 Screw 25mmM3 5 25mm M3 5 Jeo and documentation version 1 0 9 1 4 Material you need to provide yourself version 1 0 10 A solid base for the antenna made of concrete or firmly attached to a wall An antenna pole A Phillips head screwdriver PZ2 Open end spanners of 8 10 11 and 12mm Tie wraps A cutter A reliable compass A spirit level 1 5 Installation Overview The image below shows the result of a typical installation as described in the following pages Please read these pages carefully and follow the step by step procedure to execute the installation Satellite 75 Ge H Power supply with adapter iLNB Antenna Rx cable Tx cable Ethernet cable version 1 0 11 2 ANTENNA INSTALLATION 2 1 Step 1 Choosing a Suitable Location Outdoors antenna amp iLNB When setting up the antenna base take into account the orientation of the antenna Orientation data is provided by your Service Provider The antenna must have a clear view towards the satellite without any buildings trees that may hinder the signal To connect the iLNB to the Modem use a coax cable You can use the provided coax cable or a coax cable with the same specifications as described in section 6 The coa
28. st to view your location on a map If your address is not listed or no results are displayed refer to the Troubleshooting Guide section 5 Validate Installation The system will now validate the quality of your installation OPTION 2 Enter your address at the minimum your city and country are required Address Oxford St Londo n UK You have chosen the following address Oxford St London UK Click Confirm to accept and proceed If this is not your location please refer to the Installation Guide for suggestions or try option 2 TES S a ES Cc arga Edgware ONI Veald Finchle ey arro ut PN re Newey LN ge anford A D D ei ats nd I Ealing White pals See re Lo S ngston SA i Ther es Mit Le Bromley ST ai RY 2012 Google version 1 0 44 The map is used to show the area of the selected location D Zooming in or out is not possible gt Click to accept and proceed If this is not your location refer to the Troubleshooting Guide section 5 3 5 2 2 Option 2 Enter Latitude and Longitude gt Enter your location s latitude and longitude These values should be entered in degrees minutes and seconds notation or in decimal form using a dot as a separator d N Positive latitude NORTH positive longitude EAST No map is displayed when latitude or longitude values are entered This option is used as a fallback mechanism in case Option 1 fails CH using Option 2
29. st bolt 2 using a 10mm spanner until the Point amp Play tool produces the highest continuous pitch tone 3 Secure the four azimuth bolts 1 in an alternating manner to keep the highest pitch tone version 1 0 38 3 3 6 Checking the Pointing version 1 0 39 Perform the following checks to make sure the antenna will resist external movements wind 1 Make sure all bolts are tightly secured 2 Briefly place your hand between the iLNB and the dish As soon as you remove your hand you need to hear the continuous high pitch tone again 3 Apply some pressure on the antenna to make the edges move about 3cm on the left hand side right hand side and at the top then release it If the antenna is still pointed correctly you will hear the high pitch tone again If not repeat the pointing procedure from the section 3 3 3 Rough Pointing 4 When the antenna is correctly pointed the message Correct satellite pointed optimally appears on the screen of your computer as shown below You can now proceed to section 3 3 7 Finishing the Pointing Overview amp Modem State antenna pointing Correct satellite pointed optimally 0 0 dB below maximum measured level GW Demodulator 57 0 dBm Es No 27 8 dB Software Version 2 2 3 12 5 When the antenna is not optimally pointed the message Correct satellite not pointed optimally is displayed on the screen of your computer as shown in the followi
30. tallation Once the download is complete the new software is written to flash memory Software Download status Downloaded version 2 2 3 12 Writing downloaded software to flash The modem reboots automatically Now you can proceed with step 5 Validation of the Installation You may need to refresh the page of your browser manually after O the reboot version 1 0 41 3 5 Step 5 Validation of the Installation When step 4 is completed the following screen is shown Ethernet satellite Software mmm status Status Overview amp Modem State synchronising Demodulator 38 0 dBm Ehe 24 7 dB Software Version 2 2 3 11 oe Terminal Installation Outdoor Unit w 1 8W_Ka_iLNB_ _75cm_antenna Spot Beam v1 Antenna Pointing v Software Download v 2 2 3 11 Validate Installation Waiting for terminal to initialise This can take several minutes Please wait O The modem will now check if the quality of the installation needs to be validated This depends on your Service Provider e f validation of your terminal installation is required by your Service Provider please proceed with this section and execute the following sequence of tasks e f validation of your terminal installation is not required by your Service Provider this step is completed automatically and the terminal installation is finished You can proceed to section 3 6 Finish Installation version 1 0 42
31. with the outdoor unit Terminal Installation Outdoor Unit v 300_mW_Ku_iLNB_ _120_cm_antenna Spot Beam d ss Confirm The spot beam is not compatible with the outdoor unit Restart Possible Reasons e An incorrect outdoor unit type is selected e An incorrect beam identifier is selected Possible Solutions gt Select another beam identifier if present and click _Confirm gt Select another outdoor unit type by clicking Restart version 1 0 50 5 2 Antenna Pointing Issues 5 2 1 No Lock on Satellite Low Pitch Tone 5 2 1 1 Problem Indication The Modem State on the Status page displays No lock on satellite You keep hearing a low pitch tone through the Point amp Play tool Ethernet Satellite Q Software Reboot C status Status Configuration Overview Modem State antenna pointing No lock on satellite Demodulator 55 0 dBm Software Version 2 2 3 11 Devic Software il eam Terminal Installation Test Outdoor Unit v 1 8W_Ka_iLNB_ _75cm_antenna Spot Beam v2 Antenna Pointing Finish Pointing 5 2 1 2 Possible Reasons e There is no clear line of sight between the antenna and the satellite e An incorrect pointing carrier is selected e An incorrect beam identifier is selected 5 2 1 3 Possible Solutions gt Check if you have a clear line of sight and no building tree or other obstruction is blocking the path between the antenna and
32. x cable included in the box is 30 metres long Indoors Modem and computer Put the Modem indoors in a dry room and connect to The antenna with the coax cable Your computer with a network cable Use the network cable provided in the box or a cable of your choice for example if you need a longer cable to connect the modem to your computer A wall outlet with the power adapter provided in the box Power adapter specifications universal input range 100 240 Volt 50 60Hz These steps are described further in this document version 1 0 WER 2 2 Step 2 Mounting the Antenna Pole Antenna pole requirements e The antenna pole must be installed on a solid base and made of galvanised steel e Minimum diameter 45mm 60mm recommended e Maximum diameter 70mm When fixing the antenna pole to the base use a spirit level to make sure the antenna pole stands in a vertical upright position version 1 0 13 2 3 Step 3 Installing the earthing kit on the masthead 1 Unfold the feed arm and fix its position by tightening the two pre mounted screws on the masthead version 1 0 14 2 Take the M5 grounding screw from the grounding kit and fix it to the masthead from the inside as shown in the picture below Verify that the earthing symbol is present next to the hole 3 Take one of the M5 masthead grounding nuts and tighten it using a Philips PZ2 and a 8mm spanner This completes the instal
33. your location or to the city closest to your location This value can be found in the antenna pointing information provided by your Service Provider Use a compass if required Attention for correct functioning of the compass do not use it closer than 1 5 meter from metal parts 3 Slowly move the dish horizontally until you hear the highest possible continuous pitch tone detection of the correct satellite Make sure you position the antenna in the middle of this highest tone range 4 Secure the four M8 bracket nuts 2 using a 12mm spanner Do this in an alternating sequence in order to keep the highest pitch tone If you do not hear a high pitch tone refer to the Troubleshooting RS Guide section 5 version 1 0 36 3 3 4 Optimise Vertical Pointing Elevation 1 Loosen the two elevation bolts 1 one on either side of the masthead Note for clarity the antenna dish is not shown on the diagram below 2 Optimise the elevation setting by rotating the elevation fine adjust bolt 2 using a 10mm spanner until the Point amp Play tool produces the highest continuous pitch tone 3 Secure the two elevation bolts 1 in an alternating manner to keep the highest pitch tone version 1 0 37 3 3 5 Optimise Horizontal Pointing Azimuth 1 Loosen the four azimuth bolts 1 two at the top of the masthead two at the bottom 2 Optimise the azimuth setting by rotating the azimuth fine adju
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