Fall 2006 - Debt$Net
Contents
1. INSIDE Regional Training 6 4 1 ECC AN ee eee ne eee 1 20 Year Anniversary osca 2 Email Notification no 2 INCICOSC O E 2 New Building Move 45 2 Focus on Release 6 9 Collector Groups 6 00ce eee J VT PATACS oe ee 3 In Memor A ae 3 DEBT NET Quarterly is published by The Computer Manager Inc and is distributed free of charge to our clients and potential clients Sales 1 800 552 8397 Fax 1 360 697 2053 Web Page http www debtnet5 com Email sales debtnet5 com Copyright 2006 The Computer Manager All rights reserved DEBTSNE T Newsletter Vol 10 Issue 3 REGIONAL TRAINING Our first Regional Training Conference in Philadelphia has been completed and we are about to start the next in Salt Lake City We think the training session went very well According to one attendee the meeting was very informative got to the guts of the system and allowed plenty of time for Q and A As we shared in our last newsletter the format ofthe Regional Training sessions is different than our Annual User s Conference There are fewer attendees so more individual attention can be provided There is also a more formal atmosphere with a true focus on product education and less on networking and social interaction Both a User s Manual and a Training Guide are provided for all attendees Over the next few months we will schedule additional Regional Traini2. it works Sometimes the media wears out Or a power failure has happened and the automatic timer or other set up indicators have been lost Sometimes you are backup up empty directories 3 Review Appendix E of the User s Guide This covers basics on how to create an effective backup system 4 If you have any questions or concerns about your backup process call tech support They would be happy to help you now and avoid a serious problem later And now that your data is safe and secure maybe next newsletter we really WILL have an article on Wild Parties IN MEMORIAM We would like to share our deep sadness that Holly Caid Director of Business Development at IAT and long time friend to The Computer Manager passed away unexpectedly but peacefully Wednesday morning August 16 2006 Her husband Jim was by her side The official cause of death was a lung embolism Holly was 51 years old Holly joined IAT in 1999 She accepted the newly created position as Director of Business Development Jan 1 2006 Holly has been a highly motivated positive and enthusiastic member of IAT s management team Holly was key in creating the strategic business partnership between The Computer Manager and IAT She has many friends at The Computer Manager throughout the collection industry and across the country She served for more than a year as ACA International Affiliate Board Chair We remember Holly as a lover of
3. b We also pay attention to custom programming requests Those that begin to be repeated often find their way into the software as a new feature or an Extended Service Option Another source of ideas is the changes to the industry and features that our competitors offer It 1s our aim that Debt Net keeps pace with the needs of our users The time line for Release 7 0 includes development for the remainder of 2006 and through the spring of 2007 Alpha and beta testing is scheduled for Summer of 2007 We will hold the unveiling at the 2007 Users Conference NEW BUILDING MOVE For some time we have been bursting at the seams here at our office in Poulsbo We would like to expand our programming and tech support departments but would have to put new employees in the parking lot For this reason we have just acquired a new building The new facility is located less than a quarter mile away from our current office It will need to be remodeled slightly to support our operations This process will take a couple of months and then we will be ready to move There will be no change to our phone numbers at the new facility However there may be a brief period of interruption as we unplug at one location and plug back in at the new Our plan is to do this over a weekend in order to cause the least disruption to our users However Murphy always gets involved in these projects As soon as we know the actual move date w
4. e will let you all know Look for this notice via email or a fax alert Our hope is that users would put off any major changes to their systems like swapping out your main server during our move The move is designed to serve you better in the future so we ask you to please be patient with us when it happens FOCUS ON RELEASE 6 9 COLLECTOR GROUPS Debt Net Release 6 9 includes some new ways to help you organize your staff and manage work Two new fields have been added to the collector form Supervisor and Collector Class For each collector User created in the system you can assign another Collector as the supervisor Collector activity reports can be generated by Supervisor number so you can monitor the productivity of individual work groups number is another way to users and create working groups Class numbers are used to identify collectors assigned similar collection activities For example you may have one class set up for skip tracers another for multi lingual collectors etc Again collector activity reports can be generated by Collector Class number A class identify The Collector Distribution Group menu option that was formerly located under Agency Management has been moved to the Collector Maintenance Menu Another submenu option Collector Reassignment has been added Collector reassignment is used to reassign accounts in conjunction with Collector Distribution Groups I
5. her pets horses cats and dogs and a passion for motorcycles Whenever we crossed paths with her at conferences we made sure to get together for some private social time Her career path at IAT paralleled that of our own Cheri Carr both starting jobs in this industry at the same time She will be greatly missed by all who knew her We know you share our sadness at her passing The Computer Manager Inc P O Box 1961 Poulsbo WA 98370
6. ming milestone Happy Anniversary EMAIL NOTIFICATION During the last few months we have started sending out information via email Topics are those typically seen in our newsletter but which need to be disseminated on a more timely basis For example after multiple system failures during the month of July we wanted to send an urgent reminder about testing your backup operation We also have used email notification to remind users of upcoming training sessions and other industry events If you have NOT been receiving these it may be that we do not have a current email address for you on file or that the email is being directed to another person in your organization If you suspect this is the case please take a minute and email us at info debtnet5 com so that we can update our system RELEASE 7 0 As we head towards the year 2007 we have started planning Release 7 0 A coincidence Or strategic planning at its best We like to think its clever planning Actually Release 7 0 was underway ten seconds after we installed the first Release 6 9 with an existing user At The Computer Manager product development is a continuous process Each time we meet with users whether its an Annual User s Conference Regional Training Session or one of the many industry functions we attend we listen to what our users have to say about how they use Debt Net and what functions would really help them do their jo
7. ng Conferences Roughly we would like to hold one in November and then another in January Tentatively we are thinking of holding one in either Denver or central Texas followed by one in Chicago or Minneapolis If you are planning on Fall 2006 September 2006 attending and want to help us decide where to hold the next conferences be sure to email Julee direct at julee debtnet5 com We have a chair waiting for you TECH TALK Some of you may have noticed a new button on the Help gt About Debt Net screen The button will appear if 1 you are currently using Release 6 9 and 2 you T Tech Talk have recently downloaded an Update The Tech Talk feature is currently being tested by our tech support department When we are finished testing it will allow users to address error messages via an online chat format The idea is to be able to provide real time response in a less expensive method Tech support personnel on our side will be able to gather better information on when and how the error occurred and user s will receive a faster response In addition costs will be lower on both sides as phone time is minimized 20 YEAR ANNIVERSARY 2007 marks the 20 Anniversary of The Computer Manager Inc and Debt Net We have no plans made yet on how to celebrate but do not want this major event to go by without some hoopla We would be happy to hear your thoughts and comments on this upco
8. t can be used by agencies to distribute accounts out of house accounts or move accounts to different collectors based on where the account is in the collection process The process is very similar to Mass Account Change In addition reassignment actions that are routinely repeated can be saved as jobs and processed in a batch run WILD PARTIES Ok we confess This article is NOT about wild parties But we were afraid you wouldn t read it if we told you what it really WAS about Many of you received an email last month reminding you about doing routine backups We know that many of you would skip right by this article having heard us caution you over and over again to check on your backup operations Boring Heard it Before However in the month of July four of our best users and friends still ran into trouble Their systems crashed and their backups were seriously outdated We sent the email out to remind others not to let it happen to them At least one user called back in to let us know that the reminder caused him to check his system and discovered it was not working correctly If we can only save one user every time we run an article or email on backups we feel we have done our job So here goes one more time 1 First check to see if you are making backups Make sure you have the hardware media and someone in your organization is responsible for making it happen 2 Test the backup file to see if
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