89282-06 en-us C710_C720.indd
Contents
1. Blackwire C7xx Device Settings Set Default Softphone Defaut Softphone Microsoft 0C Lyne x Audio Settings Your Plantronics device and software do not control audio routing on your system Make sure your Windows audio settings and the softphone and media player audio settings are corect 0K Seance Aeply Devices settings Select your Blackwire C7xx from the pull down menu then select Device Settings to configure settings for your headset system 18 Applications tab Displays the status of Plantronics support for various applications such as softphones and media players Status of the Plantronics application Integration modules Name Avaya IP Agent Avaya IP Softphone Avaya one X Agent Avaya one X Communicator Cisco IP Communicator Cisco UC Clients CSF Cisco WebEx Connect IBM Sametime iTunes Microsoft OC Lyne NEC SP350 ShoreTel Call Manager ShoreTel Communicator i i SISSI SISIKII Preferences tab Allows you to set preferences for the media player as well as other general settings Devices Applications Pr HELP Action to Media Player When a call begins Fause bd When a call ends Play X General Launch audio devices control pa2. MAC OS X 10 6 8 or later Processor 400 MHz Pentium processor or equivalent Minimum 1 GHz Pentium processor or equivalent Recommended RAM 96 MB Minimum 256 MB Recommended Hard Disk 280 MB Minimum 500 MB Recommended Browser Internet Explorer V6 or better must be on the user s system Required Registering your product online Visit plantronics com productregistration to register your product online so we can provide you with the best possible service and technical support Technical assistance Visit our web site at plantronics com support for technical support including frequently asked questions compatibility and accessibility information SteadSetPlus What s in the package NG BES 1 Blackwire C710 Headset with inline controller monaural or 2 Blackwire C720 Headset with inline controller stereo 3 Blackwire C710 C720 USB cable 4 Carrying case plantronics SteadSetPlus Headset features 1 Right ear cushion 6 Volume up volume down bar 2 Adjustable headband 7 Inline controller 3 Left ear cushion 8 Mute unmute button 4 Noise cancelling microphone 9 PC talk button 5 Mobile talk and Bluetooth on off button 10 USB cable connector plantronics SteadSetPlus Accessories Spares Sold separately Carrying case Foam ear cushions Leatherette ear cushions NX Bes Blackwire C710 C720 USB cable NOTE For more information on ac
3. Following an AUTOMATIC or MANUAL CHECK FOR UPDATES this field will be populated with any applicable software updates and the INSTALL CHECKED UPDATES will begin installation plantronics SteadSetPlus Useful tips Clothing clip Attach the clip to your clothing about chest level When at your PC the clothing clip will reduce the weight of the inline controller for greater comfort When using your mobile phone away from PC the clip keeps the inline controller in convenient place plantronics 21 SteadSetPlus Troubleshooting plantronics Troubleshooting PC softphone usage cannot hear Ensure that the Blackwire C710 C720 is set as the default playback device in Windows Ensure that the Blackwire C710 C720 is set as the audio device in the softphone refer to softphone manufacturer for instructions on changing the audio output Make sure that the individual volume settings on the headset Windows and softphone are not turned down too low cannot be heard Ensure that the Blackwire C710 C720 is set as the default recording device in Windows Ensure that the Blackwire C710 C720 is set as the audio device in the softphone refer to softphone manufacturer for instructions on changing the audio output Make sure that the individual volume settings on the headset Windows and softphone are not muted cannot answer a call with the headset Ensure that the Blackwire C710 C720 is s
4. a Call Short press mobile talk button Answer a call when already on Short press the PC talk button to end the PC softphone call Then press an active PC softphone call the mobile talk button to answer the mobile phone call End a call Short press mobile talk button Reject a call Press mobile talk button for two seconds until you hear a second long single low tone Transfer a call from your While on a call press the mobile talk button for two seconds until you mobile phone to your headset hear a single tone followed by a long low tone Transfer a call from your While on a call press the mobile talk button two seconds until you hear a headset to your mobile phone long low tone followed by low low high tones Or if using smart sensors remove the C710 C720 headset to transfer audio to your mobile phone Only available on mobile phones that support this feature Mobile talk button behavior with PC and mobile connected not on a call Redials last number on Double press the mobile talk button mobile phone Starts voice dialing on Press the mobile talk button for 2 seconds mobile phone Only available on mobile phones that support this feature NOTE For call contro and other features download Plantronics Spokes software at plantronics com software Mobile talk button LED indicators Incoming call Rapid flash blue Active call Slow flash blue Media audio Slow flash blue Pairing mod
5. Blackwire C 10 C 20 Corded USB headset with Bluetooth User guide plantronics _ MreadSetPlus Contents Welcome 3 What s inthe package 4 Headset features 5 Accessories Spares 6 Using your headset 7 Inline controls 7 Wearing the headset 8 Connect charge and make a mobile phone call 9 Connect headset toPC 9 Charge your headset 9 Make a mobile phone call 9 Make aPC call 12 Advanced features 14 Plantronics Spokes software 18 Useful tips 21 Troubleshooting 22 plantronics SteadSetPlus plantronics Welcome Congratulations on purchasing your new Plantronics product This user guide contains instructions for setting up and using your Blackwire C710 C720 Bluetooth headset Please refer to the separate safety instructions for important product safety information prior to installation or use of the product Blackwire C710 C720 next generation technology Featured highlights and Smart Sensor technology Auto answers calls by simply putting on your headset Auto transfers calls between mobile phone and headset Softphone presence can be automatically updated Integrated A2DP Advanced Audio Distribution Profile for Bluetooth lets you listen to media audio Voice prompts announce power on off battery level connection status and more System Requirements Computer Supported Operating Systems Windows XP SP3 or later Windows Vista SP1 or later Windows 7 SP1 or later recommended
6. cessories and spares please visit us at plantronics com accessories plantronics PveadSetPlus Using your headset plantronics Inline controls Mobile talk button PC talk button Mute SZ Volume Can be used to answer or end a call directly from the headset with a single press LED will rapid flash blue when a call is coming in and slow flash blue when on a call Can be used to manually turn on or off the Bluetooth radio with very long press Bluetooth status will stay in last known state Can be used to answer or end a call directly from the headset with a single press LED will rapid flash green when a call is coming in and slow flash green when on a call Can also be used to put a caller on hold with medium press Volume up and down are available by pushing the bar up and down A single press of the mute button will mute the microphone A red LED will be on when you are muted Pressing this button again will take the microphone off mute CAUTION For your safety do not use headset at high volumes for extended periods of time Doing so can cause hearing loss Always listen at moderate levels For more information on headsets and hearing visit plantronics com healthandsafety SteadSetPlus Wearing the headset 1 To adjust the headband lengthen or shorten the band until it fits comfortably Position the headset receivers so that the cushions sit comfortably over the center of your ears 2 For th
7. cording A Default device Volume E Advanced Blackwire C7xx v Voice recording Volume Advanced Default device ii Blackwire C7xx x MIDI music playback Ca Defaut deven D Microsoft GS Wavetable SW Synth x Crame ae C Use only default devices 4 Place a call from your PC softphone During an active call the PC talk button will slow flash green plantronics 12 veadSetPlus plantronics NOTE f you choose to NOT install Spokes software your headset will still function as a standard audio device but the inline contro buttons may not work with your softphone Placing a call with your headset and PC Softphone To place a call Dial number from your PC softphone Answering and ending calls with your headset and PC Softphone To answer a Call Short press PC talk button To answer a call when already Short press the mobile talk button to end the mobile phone call Then on an active mobile phone call press the PC talk button to answer the softphone call To end a call Short press PC talk button PC talk button LED indicators Incoming call Rapid flash green Active call Slow flash green Media audio Slow flash green SteadSetPlus Advanced features Smart Sensor technology Sensors detect whether or not you are wearing the headset Sensors are located in the speaker capsule on the microphone boom side Aut
8. e C710 headset position the stabilizer T bar above your ear to RQ 4 WY p 3 Once the headset is positioned on your head adjust the flexible boom so the tip of the boom points to the corner of your mouth The boom can be shaped to follow the curvature of your face NOTE Headset is designed for boom to be worn on the left side of your face To wear the headset so boom is on the right side rotate the microphone boom upwards until it aligns with the right corner of your mouth Left and right audio channels will be switched plantronics SteadSetPlus Connect charge and make a mobile phone call plantronics Connect headset to PC 1 Connect the USB cable to the PC and the inline controller The first time you connect your headset to the PC the mobile talk button on the headset will flash red and blue indicating the initial pairing process of your mobile phone NOTE f you do not want to pair your mobile phone now press and hold the mobile talk button more than five seconds to power off the bluetooth radio The LED will turn solid red for two seconds See Other features for more information Charge your headset NOTE Your new headset has enough power to make a few mobile calls before charging is needed When your headset is connected to the PC the mobile talk button will be solid red when charging and off when fully charged 1 Plug in your headset and place on a flat non metallic surface The sensors
9. e Flash red and blue Powering on Solid blue two seconds Power off Solid red two seconds 1 SteadSetPlus Make a PC call 1 Load Plantronics Spokes software by visiting plantronics com software and click Download 2 Reconnect USB cable to inline controller and the PC if disconnected 3 Confirm the speaker and microphone settings for your PC softphone are set to Plantronics Blackwire C710 C720 as shown below PC audio setup for Windows 7 To reach this screen Control Panel gt Sound Default Setting All PC sounds and audio is played in the headset Sounds Communications Select a playback device below to modify its settings Headset Earphone Blackwire C7xx Defauit Device Speakers High Definition Audio Device Ready High Definition Audio Device a Not plugged in Contigure Set Detautt Properties PC audio setup for Windows XP To reach this screen Start gt Control Panel gt Sound and Audio Devices Default Setting All PC sounds and audio is played in the headset Sounds and Audio Devices Properties x Sounds and Audio Devices Properties Volume Sounds Audio I Hardware Sound playback These settings control volume and advanced options for the voice D Default device playback or recording device you selected Blackwire C7xx Voice playback Volume Advanced Default device Blackwire C7xx v Sound re
10. et as the audio device in the softphone refer to softphone manufacturer for instructions on changing the audio output Refer to the Plantronics compatibility guide http www plantronics com compatibiltyguide you may need to download software to enable call control with your particular softphone plantronics com software cannot take my headset off mute using the softphone Your softphone may need Plantronics Spokes software to synchronize the mute control on the PC with the headset cannot take the softphone off Refer to the Plantronics compatibility guide mute using my headset http www plantronics com compatibiltyguide plantronics com software The volume control on the headset does not adjust Windows volume The headset volume is local unless you have installed Plantronics Spokes software With the software the headset volume is synchronised to Windows plantronics com software Troubleshooting Mobile phone usage My headset does not work with my mobile phone Ensure that the headset is fully charged Make sure the headset is paired with the mobile phone you are trying to use See plantronics com easytopair My phone did not locate the headset Turn both your mobile phone and headset off then restart the mobile phone and repeat the pairing process See Connect headset to PC could not enter my PIN code Turn both your mobile phone and headset off and on and then repea
11. in your headset fully calibrate while charging A full charge will take approximately two hours When fully charged the LED goes off NOTE Always charge at near room temperatures never charge battery at temperatures below 0 C 32 F or above 40 C 104 F Headset battery levels With Plantronics Spokes software installed a headset icon will appear in your system tray displaying battery status The plantronics battery status will notify you of four different battery levels 25 50 75 and 100 Fully charge the headset at least once to properly calibrate the battery status Make a mobile phone call 1 Activate the Bluetooth feature on your phone then use the phone s settings to add search discover new Bluetooth devices BlackBerry Settings options gt Bluetooth On gt Search for devices iPhone Settings gt General gt Bluetooth gt On starts the search for devices Android Phone Settings gt Wireless gt Bluetooth On gt Scan for devices Other Consult phone manual veadSetPlus NOTE For detailed pairing instructions for popular mobile phones visit plantronics com easytopair BLUETOOTH 2 If prompted by mobile phone type 0000 as passcode The mobile talk button will stop flashing when the headset has an active connection with the mobile phone 3 While wearing your headset make a test call from your mobile phone During an active call the mobile talk button will flash blue 4 To use
12. le call at the same time tapping the mobile or PC talk button will answer the respective call Listening to Audio via A2DP Advanced Audio Distribution Profile for Bluetooth Your Blackwire C710 C720 headset can play media files music podcasts etc from any A2DP enabled mobile device Play Pause See Auto pause media in the Smart Sensor features table Customize Make it more personal Visit plantronics com myheadset to update and customize your headset with features like e Language options for voice prompts e Disable enable the sensors e Disable enable Mute off voice prompt e Set Mute on reminder voice prompt e Firmware updates as they release e Plantronics apps to improve your hands free experience NOTE You may hear unexpected voice prompts and tones when updating your headset Transmission range If you are on a mobile call you will hear the audio degrade as you move out of range of your mobile phone If you stay out of range active calls will be suspended Calls will be re established when you walk back into range Your Blackwire C710 C720 allows you to roam as far as 30 feet between devices before the call is dropped You will hear a voice prompt Lost Connection when the link is dropped 15 SteadSetPlus plantronics Headset controls indicators and voice prompts Action LED Tone Voice prompt Incoming PC call N A Rapid green flash Programmable N A alert ringtone PC Call a
13. lowed by low low high tones Mobile Activate Press and hold Single blue flash Short low tone N A Voice Dialing Mobile Talk button for 2 seconds SteadSetPlus followed by long low tone 16 plantronics Action LED Tone Voice prompt Mobile Reject Call Press and hold Single blue flash Short low tone N A Mobile Talk button followed by long low for 2 seconds tone Transfer Call Audio Press and hold Single blue flash Short low tone N A to from Mobile Phone Mobile Talk button for 2 seconds followed by long low tone When call transferred to headset you will also hear the low low high indicating connected Mobile Bluetooth With Bluetooth Pairing Mode Red Blue Flashing powered off press and hold the Mobile Talk button for 5 seconds Power on followed by Pairing Short Low Tone Only available on mobile phones that support this feature SteadSetPlus Plantronics Spokes Software plantronics Plantronics Control Panel User preferences and device settings that affect the performance of your headset can be changed using the Plantronics Control Panel To access the Plantronics Control Panel load Plantronics Spokes software by visiting plantronics com software and click on the download button To start this utility click Start gt Programs gt Plantronics gt Plantronics Control Panel Fics COROT Pane Applications Preferences About
14. mobile phone away from PC disconnect the USB cable from the inline controller NOTE When a fully charged headset is disconnected from the PC there is enough power to make four to five hours of mobile calls before charging is needed Reconnect the headset to the PC and the mobile talk button will be solid red when headset is charging and off when fully charged 5 End the call by pressing the mobile talk button TIP For iPhone users the headset battery level is displayed on the iPhone home screen The headset must be connected to the iPhone oll 3G 9 58 PM amt 85 m The call does not end if you remove your headset without pressing the mobile talk button See Advanced features NOTE For call control and other features download Plantronics Spokes software at plantronics com software plantronics 10 SuteadSetPlus plantronics Placing a call with your headset and Bluetooth mobile phone Place a call Dial number on your mobile phone keypad Redial last number Double press mobile talk button There will be a double low tone on each press A low low high tone indicates the last number has been redialed Activate voice dialing Press and hold mobile talk button for two seconds You will hear a tone followed by a second tone which indicates voice dial is activated Only available on mobile phones that support these features Answering and ending calls with your headset and Bluetooth mobile phone Answer
15. nel WV Help us improve this software by allowing us to collect anonymous feature usage statistics V Enable auto presence update on Microsoft OC Lyne and Skype E Ring both Headset and PC Z Maintain Headset to PC link Microsoft OC Lync Dialtone Enabled C Audio Sensing Enabled Smart Sensor Wearing State When headset is put on set presence to Do nothing a z When headset is removed set presence to Do nothing X Escalate IM to Voice for Do nothing x Eoo tance a plantronics BveadSetPlus About tab Provides online access to the user guide and support and displays your headset system s information User Guide Contact Plantronics Device Information Product ID 106 Product Name Blackwire C720 M Manufacturer Name Plantronics USB Adaptor Base Serial Number Headset Serial Number an Software Versions Plantronics Control Panel 27 57855 0 Plantronics Unified Runtime Engine 27 57855 0 Fimware Versions USB Firmware 33 Base Headset Plantronics Update Manager Check for updates automatically By enabling this check box you will activate a periodic automatic check for available software updates Check for updates now You can choose to check for available software updates at any time by clicking on the Check For Updates Now button in Update Manager From the Start menu click Programs then Plantronics then open Plantronics Update Manager Install checked updates
16. nswer end Short press PC Short green flash Answer Single low N A Talk button tone followed by low low high tones End Single low tone PC Call Flash Two second Press Short green flash Low Tone N A PC Talk Button Adjust the listen Press volume up Single PC LED Tone at each change N A volume during a call volume down bar flash in volume Double tone when min max volume level reached Muting your Press and release On Mute LED On On Low High Tones On Mute On microphone Mute Button Off Mute LED Off Off High Low Tones Off Mute Off Mobile Bluetooth Power on off Press Mobile Talk button for 5 seconds On solid blue for 2 seconds Off solid red for 2 seconds N A On Power on followed by Phone Connected No Phone is connected or Pairing Off Power off Check if Mobile Short press Mobile Short blue flash Short Low Tone N A Bluetooth is Talk button powered on Incoming Mobile N A Rapid blue flash Programmable N A call alert ringtone Mobile Call Short press Mobile Short blue flash Answer Single low N A answer end Talk button tone followed by low low high tones End Single low tone Reconnect Mobile Phone after leaving range for more than 30 seconds Short press Mobile Talk button Single blue flash Single low tone Phone connected Mobile redial last Double Press Two blue flashes Two low tones N A number Mobile Talk button fol
17. o answer call When you are not wearing your headset When you have an incoming call on your mobile or PC softphone put on the headset and the call will be answered automatically You do not have to press the call button Auto pause media When you are listening to media audio When you are listening to media audio from your mobile phone remove the headset and the audio pauses Place your headset back on and the audio resumes Note If the media player has been playing less than 10 seconds you will have to manually restart the media player Note If the audio remains paused for more than 5 minutes you will have to manually restart the media player Note Auto pause media feature is only available with your mobile phone PC media audio does not auto pause Auto transfer call Whether you are wearing your headset or not If you are not wearing your headset and you answer an incoming call on your mobile phone the audio will be routed to the mobile phone When you put the headset on the audio will be automatically transferred to the headset If you are already wearing your headset and there is an incoming call the audio will be routed to the headset and you will need to press the mobile talk button to answer the call NOTE These features are enabled by default and can be disabled in the Plantronics Control Panel The Plantronics Spokes software must be downloaded to access the Control Panel Changes to the settings req
18. t the pairing process See Connect headset to PC Your PIN code or password is OOOO 4 zeros NOTE Many mobile phones input the password automatically during the pairing process Your phone may not ask you to manually input a password Audio quality is poor Your headset is out of range Move the headset closer to the mobile phone 22 SteadSetPlus NEED MORE HELP plantronics com support Plantronics Inc 345 Encinal Street Santa Cruz CA 95060 United States 2012 Plantronics Inc All rights reserved Plantronics Blackwire C710 C720 Spokes and Smart Sensor are trademarks or registered trademarks of Plantronics Inc Microsoft Internet Explorer Lync Windows Windows Vista and Windows XP are registered trademark of Microsoft Corporation in the United States and or other countries BlackBerry is the property of Research In Motion Limited and is registered and or used in the U S and countries around the world The Bluetooth trademark is owned by Bluetooth SIG Inc and any use of the mark by Plantronics Inc is under license All other trademarks are property of their respective owners Patents pending 89282 06 10 12 plantronics DreadSetPlus
19. uires that you are connected to the PC Load Plantronics Spokes software by visiting plantronics com software and click Download Other features Auto connect When you are wearing your headset Automatically connects headset to mobile phone when Bluetooth headset is turned on and within range of devices Voice prompt will announce you are connected Manual pairing If powered on press and hold the mobile talk button more than five seconds to power off the bluetooth radio If powered off press and hold the mobile talk button until the button flashes red and blue plantronics SteadSetPlus 14 plantronics Simultaneous call handling behaviour PC amp mobile You can be on a call using a PC softphone application and receive a mobile phone call The ringtone for the mobile phone call is heard in the headset Tapping the PC call button on the headset will end the PC softphone call Tapping the mobile call button will answer the mobile phone call NOTE Answering the call on your mobile phone sends the audio to the mobile phone and leaves the PC softphone call active on the headset You can be on a mobile phone and receive a call on your PC softphone The ringtone for the PC softphone call is heard in the headset during the call Tapping the mobile talk button on the headset ends the mobile phone call Tapping the PC talk button answers the PC softphone call If you receive a PC softphone call and mobi
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