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C810/C830 Maintenance Manual

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1.
2. xO 55 9 a Ell c EEE 3 ge 9 Color Adjustment Sensor PCB PRC PCB e o D e D E E lt ne o D S NES E a mae o 2 z 5 23 gt o o os gt pes e 10 High Voltage Power Supply PCB so 9 nL s Ke o C o E K D E a D o 8 G 3 E as 3 o gt E 2 2s o S oO e Fo z 2 9 zo z is ges 44015503TH Rev 1 249 Oki Data CONFIDENTIAL 8 CONNECTION DIAGRAMS 12 ID unit 13 Transfer belt unit ID unit for consumable parts Contactor point Transfer belt unit for consumable parts Contactor point E We i J Toner Low Sensor PCB PRZ PCB l J Relay PCB C e E n es ae ne Contactor point ID unit Contactor point Transfer belt unit 44015503TH Rev 1 250 8 CONNECTION DIAGRAMS Oki Data CONFIDENTIAL 8 3 F W version number 8 3 4 ROM control number 8 3 2 ROM version check and display CU F W Loader 44161001FY02 NICHE o UO MEUS 44064801FY01 version Date Fil S Web Fi number fill lle e ile i Rev G F W Page 1 1 2008 07 31 v1 02 01 01 w1 01 E 01 00 2 tstlot Loader cannot be rewritten 1 Perform the menu map printing and confirm that the FAW version number has been upgraded 2 Fi
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4. Un corresponding USB peripheral has been connected Please remove it Varies Varies Indicates that the USB peripheral not responded to the printer has been connected During the period that the un corresponding USB peripheral is connected the message is displayed Gathering print error Press the ON LINE button Varies Indicates that the MOPY memory is data full This error is kept displaying until the ON LINE button is pressed Reduce the number of pages that are going to be printed at once Because print restriction has been set the data is deleted Press the ON LINE button Varies Notify user that the job is canceled because the print permission is not set Job Account related This error is kept displaying until the ON LINE button is pressed Set the user ID of the job account in the printer driver If the user ID has been set in the driver confirm the user ID and its setting with the job account ministrator Because the log buffer is full the data is deleted Press the ON LINE button Varies Notify user that the job is canceled because the log buffer is full Job Account related This error is kept displaying until the ON LINE button is pressed Execute to Acquire immediately on the server PC of the print job accounting 44015503TH Rev 1 166 Oki Data
5. Varies Density Color Calibration Error Varies Density correction color calibration error Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment Varies Density Color Sensor Error Varies Density correction color sensor error Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment COLOR Image Drum Smear Error Varies Varies Density correction ID ERROR 2 This error occurs when abnormal density due to the LED head focus error is detected Extremely stained LED head Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment COLOR Yellow Magenta Cyan Black 44015503TH Rev 1 164 Oki Data CONFIDENTIAL Panel display The mark indicates no message in the upper row COLOR Low Density Error Varies Inspec tion lamp Details Density correction ID ERROR This error occurs when abnormal density is detected when stain has occurred in print due to ID error Extremely o
6. o o 4 cak OO Se CP2 RCR DENS CP1 FUsERN LCR Soldering side BFUCUT 44015503TH Rev 1 245 Oki Data CONFIDENTIAL 8 CONNECTION DIAGRAMS 4 Both sided Printing Control PCB V7Y 4 PCB Component side Soldering side eee owe 0585 amp o oo e lags l eo i v y 9 E 71 Boe 5 l 4 x J516 L J522 R572 a Bs R517 9 icio R559 IS sS R574 R576 l l 2z R573 Sa R558 ji cem C524 recs l l Q502 R557 lg R556 TR502 R555 l l mu R554 R553 R552 J514 DEC NR l 504 J505 2m Es go 8S g 29 R a l R524 Z K Ig 3 S z 2 8 3 R522 S 2 R5
7. Adjusting density Varies Varies Indicates that the automatic density correction is in progress The status code 10988 corresponds to the density read out Leisus STSDEN 1 and 10994 corresponds to the density correction Leisus STSDEN 0 Varies Printer is preparing Varies Indicates checking of Toner cartridge is in progress Varies Adjusting the fuse temperature Varies Indicates that a printer is in the midst of cooling down Note that period is added at the end of message Adjusting the fuse temperature Varies Adjusting the fuse temperature Varies Indicates that the printer is in the midst of warming up Varies Adjusting temperature Varies Indicates that printing is stopped temporarily due to high temperature of a drum Alternately this message indicates that a printer is in the standby state waiting for the thermal cooling down when switching paper size from narrow to wide Flash Download Security kit is installed Varies Varies Varies Varies Indicates that downloading of the PU firmware program data is in progress Since downloading of the PU firmware is opened internally only and not disclosed to user the status will not occur in the user environment Indicates that security kit is being applied After the security kit has been applied it is generally
8. Turn on the power again Does this error recur Replace the fuser unit Does this error recur Replace the low voltage power supply unit 44015503TH Rev 1 176 Oki Data CONFIDENTIAL Display Contact the Service center 181 error 182 error 183 error Option unit I F error 181 Duplex Unit 182 2nd Tray 183 3rd Tray Error details Does this error recur Does this error recur Remedial measure Display Contact the Service center 231 error Turn on the power again Check for sure connection of the connectors Replace the option unit Contact the Service center 190 Error System memory overflow Does this error recur Turn on the power again Increase the add on RAM DIMM Contact the Service center 200 error 202 error PU Firmware Download Error Error has occurred during rewriting of the PU firmware After turning on the power again perform downloading again This error does not occur during the normal RFID reader F error 7 TROUBLESHOOTING PROCEDURE Error details Interface error with the RFID reader is detected 01 Communication error between the RFID reader and the engine circuit boards 02 Error in the wireless circuit of the RF ID reader 03 Communication error between the RFID reader and the tag chip 04 Error is detected in the RFID tag chip In more than 4 chips Remedial measure
9. Oki Data CONFIDENTIAL 7 TROUBLESHOOTING PROCEDURE b If you do not see the top edge or the bottom edge of jammed paper pull out Pull up the jammed release level 2 levels and then pull out the jammed paper the jammed paper slowly while heaving it to the front side Jam release level Holding up the handle and return the fuser unit to the printer gently c f you see the bottom edge of the jammed paper pull out the jammed paper Bending the fixed level Blue of the fuser unit to the backside and fix it slowly while pulling up the jam release lever of the fuser unit Handle d If f paper is jammed in the fuser unit bending down the fixed lever Blue to the front side remove the fuser unit 44015503TH Rev 1 188 7 TROUBLESHOOTING PROCEDURE Oki Data CONFIDENTIAL 6 Set four image drums in the printer MZ o gt o O Q o 2 o Ren o e Q G E 189 44015503TH Rev 1 Oki Data CONFIDENTIAL 7 TROUBLESHOOTING PROCEDURE Close the dupl int unit Check the duplex unit Check the duplex unit 8 GOS Lie duplex ailaout Paper Jam Paper Remains When the above messages are displayed 1 Hold and press down the jam release lever of the duplex print unit to open the duplex print unit cover If the jammed paper cannot be rejected even close the duplex print unit cover remove the Duplex print unit from the printer
10. Paper feed motor driver Remove the HOPSIZE connector T of the PU board and check the followings at the connector side Several MQ between pin 1 FG Several MQ between pin 2 FG Several MQ between pin 3 FG Several MQ between pin 4 FG Replace the PU board 2 2 Check condition of the mechanical parts Check the sensor levers of the paper entrance sensor 2 and the WR sensor Check if shape and movement of the sensor levers have any abnormality or not Replace the sensor with the good sensor lever Planetary gear for paper feed control Rotate the paper feed motor FRONT MOTOR using the Motor amp Clutch Test of the self diagnostic mode and confirm that both of the two planetary gears rotate at the bottom position The planetary gear box can be located because itis the white molded block that is located on the right side when the front cover is opened Replace the planetary gear box Front cover Confirm that the locks in the right and left of the front cover are locked normally Replace the font cover assembly Check the feed roller and the pickup roller Check if any foreign materials such as paper dust on the surface of the feed roller or of the pickup roller or not Remove the foreign material Check if the feed roller has worn out or not Replace the feed roller 5 2 4 Check the system connection Paper feed motor dri
11. Replace the high voltage board Action to be taken at NG Mechanical load during installation and removal of the ID unit Check if abnormal heavy load is applied when removing the ID unit Replace the ID unit or replace the right left side plate Greasing to the right and left Up Down link levers Check if the slant surface of the link lever is coated by grease or not Apply grease Assembled condition of the right and left Up Down link levers Check if any part exists or not in the vicinity of link lever that hampers movement of the link lever Assemble them correctly 7 TROUBLESHOOTING PROCEDURE 7 5 2 11 Fuser unit error error 170 to 177 11 1 Error occurs immediately after the power is turned on Check item Check work 11 1 1 Thermistor is defective Note Action to be taken at NG Upper thermistor lower thermistor frame thermistor Check the respective thermistors if they are shorted or opened internally Check the resistance value at the connector pins in the bottom of the fuser unit Refer to section 8 1 Resistance check fuser unit Replace the fuser unit If any attempt of using new fuser unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE Installed condition of fuser unit Check if the fuser nit is pressed in until the connector in the bottom of the fuser unit is surely
12. 754 44015503TH Rev 1 4 REPLACEMENT OF PARTS Oki Data CONFIDENTIAL 7 Remove the two screws 3 and the fan Assy see section 4 2 7 6 8 Remove the five screws silver colored and slide out the main controller PCB Assy rearward tool number 1 see section 4 2 7 7 9 Remove the screw silver colored the two E shaped retainer rings and the two torsion springs to detach the top cover Assy 76 44015503TH Rev 1 4 REPLACEMENT OF PARTS Oki Data CONFIDENTIAL 3 Remove the screw and the cable Assy LED heads 4 2 10 Top cover Remove the film contact li 2 Remove the eleven screws black D the three screws black the cable cover 1 Remove the top cover Assy see section 4 2 9 tool number 1 and the top cover SCA AN 4 Warp and remove the auxiliary top cover S SS E Se L i j 4 Y Td v A 5 3 D e P 4 DT 44015503TH Rev 1 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 4 2 11 Operator pa nel Assy 7 Unlatch the operator panel cover Assy at the two points A to remove it and at the same angle as shown left below remove the operator panel cover Open the top cover Open the multi purpose tray Open the front cover 1 2 3 4 Remove the left and right side covers see sectio
13. 14 1 5 1 3 USB interface signals sesseeeeeeeeeee 14 1 5 2 Network interface specifications eee eee ee eee ee eee ee eree eee 15 1 5 2 1 Network interface overview 15 1 5 2 2 Connector and cable of network interface 15 1 5 2 3 Network interface Signal Sesostrisa 15 1 5 3 Parallel interface specifications 2 eser eeseee esec eseeeser eree eers e eee eee ree 16 1 5 3 1 Parallel interface overview asses ser ee see esec eser ee sere esec sees eers ee 16 1 5 3 2 Connector and cable of parallel interface 16 1 5 3 8 Parallel interface levels seeeeseeeeeessss 16 2 DESCRIPTION OF OPERATION eee 17 2 1 Electrophotographic process mechanism sse eee eee eee eee eee ee 18 2 2 Printing h eiee 21 3 Ip NE s 31 3 1 Cautions and do s and don ts ssssssseeeeeeee enne nnne 32 9 2 Unpacking proced re s cii ener tete ri tet eoe ien ertt dpi ortu its 33 3 3 Printer installation instructions sseem rases 34 3 4 List of components and accessories cesses esse esse e esec e esse esse esec reer renen 35 3 5 Assembly procedure cccsscceceseceeeseeeeeseneeeeseeeneseeeeeseneeseseeeneseeeesseneensscees 36 3 5 4 Assembly of the printer main unit ss 36 3 5 2 Connection of the power cable sese sees eee eee 41 3 5 3 Installation and r
14. Disables checking ID UNIT CHECK Settings ENABLE Setting Operation Enables checking DISABLE Disables checking 5 MAINTENANCE MENUS Function Enables or disables image drum installation checking REG ADJUST ERROR ENABLE Has the printer to pause DISABLE Does not have the printer to pause Has or does not have the printer to pause with an error due to color misregistration detection DRUM OVER LIFE STOP Does not extend life CONTINUANCE Extends life Sets whether to enable or disable extending image drum life at the end of the life WR POINT REV TBL H mm BOTTOM WRT POINT TBL H mm 00H to FFH 00H to FFH A correction value A tear off position value Adds a correction value for the default writing point Sets a tear off length from the bottom edge of paper Default is in hatched area 44015503TH Rev 1 143 Oki Data CONFIDENTIAL 5 3 2 12 LED head serial number display The LED head serial number display is used for viewing whether downloaded data about LED heads agrees with the serial numbers marked on the LED heads 1 Enter the self diagnostic mode and until LED HEAD DATA appears press the MENU up arrow A or MENU down arrow V button the MENU up arrow button displays the next test option and the MENU down arrow V button displays the preceding test option Then
15. Sets the auto density setting control parameter Never use this option Counter display Checks the consumable continuous consumable and waste toner counter values Memory value check Checks the information on the CPU and memory installed on the printer CU Printa configuration report Menu Map refer to User s Manual Local parameter setting Switches between the Factory and Shipping modes and checks the status of the fuse Engine parameter setting Makes an engine parameter setting Test print Executes the local print function and sends a specified file Purpose To check the printer on a stand alone basis and send a download file Perform local printing refer to System Specification Switch scan test Executes the switch scan test Purpose To check each sensor for proper operation Motor clutch test Executes the motor clutch test Purpose To check each item such as a motor or clutch for proper operation Media transfer parameter setting Makes a print media transfer parameter setting Note Do not operate or set options marked with Never use this option or a malfunction is potentially caused 44015503TH Rev 1 123 Oki Data CONFIDENTIAL 5 3 User maintenance menu functions 5 MAINTENANCE MENUS 5 3 1 Maintenance menu for end users Some general menu categories on the
16. 01 Same as the error no 230 02 Replace the RFID R W board 03 Check for normal connection of the antenna cable 04 Check if quantity of the RFID Tag is correct or not operation because this processing is not carried out Reboot the printer 250 Error Reboot the printer 209 Download error Custom Media Type table downloading has failed Custom Media Type table downloading has failed After turning on the power again perform downloading again This error does not The erasing error of encrypted file has been detected Has the User known that HDD ERASE is performed Inform the User that it is necessary to perform Disk ERASE and revert the HDD as the purchasing status in order to delete the encrypted file ADMIN MENU HDD ERASE occur during the normal operation because this processing is not carried out Contact the Service center 251 Error Secure Disk Erasing Error Error has been detected in the Disk ERASE Does the error display recur Electrical power OFF ON Replace HDD Reboot the printer 203 error 204 error 207 error 208 error 213 error 214 error FOC error FOD error FFF error CU program error Mentioned any error numbered from 203 to 214 does not occur under normal operation Illegal processing is executed by the CU program Contact the Service center 252 Error 253 Error After turning off the
17. Reproduces an encrypted key used for a security hard disk When an optional internal hard disk is installed and the security hard disk functionality is enabled this option is displayed Check File System Execute Resolves a mismatch between the actual available and displayed available space of the file system and restores management data FAT information Check All Sectors Execute Restores improper HDD sector information and corrects a mismatch between the actual and displayed available space of the file system Enable HDD When set to NO deeming the printer with no HDDs irrespective of whether an HDD is installed on it starts the printer when the printer cannot be started due to HDD damage Erase HDD Execute Erases all data stored on an HDD so as that it cannot be restored This option is displayed when an optional internal hard disk is installed Enable Initialization Disables changes made about the internal hard disk and flash memory involving initialization 44015503TH Rev 1 149 Oki Data CONFIDENTIAL Peak Power Control Settings Normal Low Sets the control of peak low power Power Save Enable Disable Sets whether to enable or disable the power save mode USB Host Power Off On Sets the USB host power supplied during the power save mode Language Language Setup Initialize Execute Erases the mess
18. Reserved Reserved Reserved Reserved Reserved Reserved Reserved Reserved Reserved Reserved Reserved Reserved Reserved ry Ll ES rl er eye a s S eye I il E lt F SE Reserved Reserved Reserved Reserved I Press of SW L mI E d ae E P c IE aE s re E a E EEA pe lbe lt E S ese E es TE E a 4 H L L L L L L H H L H H H H H L Reserved Reserved Reserved Reserved 44015503TH Rev 1 231 Oki Data CONFIDENTIAL 7 8 Data protection kit A3 7 TROUBLESHOOTING PROCEDURE 7 8 1 Data protection kit A3 DPK A3 overview Purpose By encrypting data to be stored in HDD data is protected from eavesdropping even when HDD is stolen Method The conversion board in which encryption chip is installed is inserted in between the CU board and HDD Connected chart Conversion board Assembled state of Data protection kit A3 Shape of metal plate is different from HDD unit of C5900 Thickness and others are different HDD in which board is installed lt Top panel gt Connector for connecting HDD Connector to which CU is lt Rear panel gt EN to be connected Sealed encryption chip Connector for connecting HDD 44015503TH Rev 1 232 Oki Data CONFIDENTIAL Specification for safety If the
19. Size setting switch 1 Port level H L Size setting switch 2 Port level H L Size setting switch 3 Port level H L Size setting switch 4 Port level H L T2 PE PNE CVO CA Tray 2 paper end sensor H No paper exists L Paper exists T2 HOP LF FED T2 CASETTE SIAE 1 Tray 2 hopping sensor Size setting switch 1 H No paper exists L Paper exists Port level H L Size setting switch 2 Port level H L Tray 2 entrance sensor Size setting switch 3 H No paper exists L Paper exists Port level H L Size setting switch 4 Port level H L T3 PE PNE CVO Tray 3 paper end sensor H No paper exists L Paper exists T3 HOP LF FED Tray 3 hopping sensor H No paper exists L Paper exists Tray 3 entrance sensor H No paper exists L Paper exists T3 CASETTE SIZE Size setting switch 1 Port level H L Size setting switch 2 Port level H L Size setting switch 3 Port level H L Size setting switch 4 Port level H L DUP IN RA FNT Duplex in sensor H No paper exists L Paper exists Duplex front sensor H No paper exists L Paper exists DUP SK CVO Duplex bottom sensor H No paper exists L Paper exists Duplex cover sensor 44015503TH Rev 1 131 Oki Data CONFIDENTIAL 5 3 2 4 Motor and clutch test The motor and clutch test is used for testing motors and clutch
20. 5 3 2 6 Color registration adjustment test The color registration adjustment test is used for adjusting color registration or investigating the cause s of color misregistration Chapter 2 about description on color registration adjustment should be followed for recovery from an error caused by the test 1 Enter the self diagnostic mode and until the following message appears press the MENU up arrow or MENU down arrow V button REG ADJUST TEST 2 Press the ENTER button The following message appears Press the MENU up arrow or MENU down arrow V button until the intended option appears REG ADJUST TEST REG ADJ EXECUTE 3 Press the ENTER button The displayed option is performed When the displayed option is REG ADJ EXECUTE Color registration adjustment test the ONLINE lamp starts blinking is performed 2 When the test ends the upper display shows the result of the test OK or a error name the lower display shows RESULT OK REG ADJ RESULT Pressing the MENU up arrow button displays the next test result Pressing the MENU down arrow V button displays the preceding test result Press the BACK button to return to step 2 Remark The following message appears while the printer is initialized or issues an alarm or when the cover is open NG REG ADJ RESULT 5 MAINTENANCE MENUS Pres
21. BLT REFLECT TEST Judges whether color registration adjustment belt reflection is proper BLT REFLECT RSLT Displays the result of color registration adjustment belt reflection judgment 5 MAINTENANCE MENUS 5 3 2 7 Density adjustment test The density adjustment test is used for performing a density adjustment function test and displaying the result of it to judge whether the density adjustment mechanism is proper Chapter 2 about description on density adjustment should be followed for recovery from an error 1 Enter the self diagnostic mode and until the following message appears press the MENU up arrow or MENU down arrow V button DENS ADJ TEST 2 Press the ENTER button The following message appears Press the MENU up arrow or MENU down arrow V button until the intended option appears DENS ADJ TEST DENS ADJ EXECUTE 3 Press the ENTER button The displayed option is performed When the displayed option is DENS ADJ EXECUTE D Density adjustment test the ONLINE lamp starts blinking is performed When the test ends the upper display shows the result of the test OK or a error name the lower display shows RESULT OK DENS ADJ RESULT Pressing the MENU up arrow button displays the next test result Pressing the MENU down arrow V button displays the preceding test result Press the BACK butt
22. C810 C830 Maintenance Manual 0609A Copyright Information Copyright 2009 by Oki Data All Rights Reserved Disclaimer Every effort has been made to ensure that the information in this document is complete accurate and up to date The manufacturer assumes no responsibility for the results of errors beyond its control The manufacturer also cannot guarantee that changes in software and equipment made by other manufacturers and referred to in this guide will not affect the applicability of the information in it Mention of software products manufactured by other companies does not necessarily constitute endorsement by the manufacturer While all reasonable efforts have been made to make this document as accurate and helpful as possible we make no warranty of any kind expressed or implied as to the accuracy or completeness of the information contained herein The most up to date drivers and manuals are available from the web site http www okiprintingsolutions com Oki Data CONFIDENTIAL DOCUMENT REVISION HISTORY Document Revision History Changed items Person in charge Changed items Page Description of change Person in charge Page Description of change 2009 02 25 MD11 Wakana 44015503TH Rev 1 2 Oki Data CONFIDENTIAL PREFACE PREFACE This manual explains the maintenance methods for the C830 The manual has been prepared for u
23. Is it set to the paper unloading side normally Replace the Duplex pull in gate or the Duplex solenoid Rear panel Check that the installation condition of the rear panel hampers smooth movement of a paper in the paper running path or not Remove the rear panel and re install it Paper running path of unloading unit Check that any mechanical load does not exist that hampers the smooth movement of paper in the paper running path of the paper unloading unit by the visual inspection Check if the paper unloading motor becomes difficult to rotate or not Correct the portion that becomes mechanical load 2 2 Check condition of the mechanical parts Sensor lever of the paper exit sensor Check if shape and movement of the sensor levers have any abnormality or not Replace the sensor lever with the good sensor lever 2 3 Motor operation check Fuser motor Confirm that the fuser motor works normally by using the Motor amp Clutch Test of the self diagnostic mode Check if any load exists or not Replace the PU board or fuser motor or fuser unit If any attempt of using new fuser unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE Check item 7 2 4 Check the system 7 TROUBLESHOOTING PROCEDURE Check work connection Action to be taken at NG Fuser motor drive cable Check the connection co
24. MPT hopping roller separator and pick up roller 87 4 2 17 Registration roller T 88 4 2 18 Gear box registration hopping roller Assy and solenoid 89 4 2 19 Holder switch Assy low voltage power supply fan and low voltage POWOP SUPPLY M OEESES 92 4 2 20 Belt motor Assy and fuser motor Assy see eee eee 94 4 2 21 Side R Assy and side L Assy sese 96 4 2 22 Paper feed roller tray 1 98 44015503TH Rev 1 Oki Data CONFIDENTIAL 4 2 23 Paper feed rollers tray 2 3 option senes 100 4 2 24 Paper feed roller multi purpose tray seeeeees 102 4 3 Portions Lubricated soie rtr teo tret peri Pee REEF IRI neut Eea koe SL Niani 103 5 MAINTENANCE MENUS eere 119 5 1 System Maintenance menu for maintenance personnel 120 5 2 Maintenance 91 5 terne enr Ee erbe s ei nessun nemen ind 122 5 3 User maintenance menu functions eee orges 124 5 3 1 Maintenance menu for end users sssssssessssecessesssee esser esser eser eser eee 124 53 2 Self diagnostic mode cnr Ras 127 5 3 24 Operator Panel e ie d eese te seca abc 127 5 3 2 2 Normal self diagnostic mode level 1 129 5 i3 2 39 Switchiscamndest cue etie e eres cid 130 5 3 2 4 Motor and clutch test 132 5 3 2 5
25. S07 N nlatched DM S points 44015503TH Rev 1 85 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 4 Remove the four screws silver colored 0 to detach the contact Assy 1 5 Remove the screw silver colored 2 to remove the fuser sensor Assy 3 tool number 1 44015503TH Rev 1 86 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 4 2 16 MPT Assy MPT hopping roller separator and 4 Turn the separator Assy frontward around its two support points to disengage the s l Assy at the points to detach the separator 4 and the two springs pick up roller 1 Remove the paper cassette 2 Open the multi purpose tray warp and remove the stay on each side and detach the MPT Assy 3 Lift the pick up Assy and bowing the lug of the paper feed roller 3 slide the roller to the left to detach the roller Unlatched point 44015503TH Rev 1 87 Oki Data CONFIDENTIAL 4 2 17 Registration roller Assy Remove the operator panel Assy See section 4 2 11 Remove the motor see section 4 2 7 8 Remove the MPT Assy see section 4 2 16 2 Remove the left side cover see section 4 2 3 Unplug the cable D 4 REPLACEMENT OF PARTS 6 Remove the two screws silver colored to remove the gear cover E San N Sg y 7 Remove the connector from the high voltage board remove
26. Turn on the power again Replace the PU board Reboot the printer 923 error Black image drum lock error The K ID does not rotate normally Does the error display recur when the power is turned off once and back on Check if the KID is installed normally or not Replace the K ID unit Replace the K ID motor Reboot the printer 928 Error Fuser motor lock error Fuser does not rotate normally Does this error recur Does this error recur Check if the fuser is installed normally or not Replace the fuser Replace the fuser motor Contact the Service center 980 error Contact the Service center 983 error Media wrapped around the fuser error Error due to Detection of the Toner cartridges of the same color Media has wrapped around the fuser Two or more toner cartridges of the same color are detected Turn off the power Replace the fuser Install the cartridge of the specified in the specified position IRQXX IPT PU firmware runaway Does this error recur Turn on the power again Replace the PU board Note Service calls 168 error 171 error 175 error 903 error and 904 error These errors can occur when the printer temperature is below 0 C Turn on the power again after the printer temperature has increased 44015503TH Rev 1 178 Oki Data CONFIDENTIAL 7 TROUBLESHOOTING PROCEDURE 7 5 2 Prepar
27. iieri toties ta te etit tentum tes 157 7 5 Troubleshooting Method nennen 158 7 5 4 LOD message list T TT 158 7 5 2 Preparation for troubleshooting see 179 7 5 2 1 LCD display error ssseeen 180 7 5 2 2 Abnormal operations of printer after the power is turned on182 7 5 2 3 Paper feed jam error code 391 1st tray 191 7 5 2 4 Feed jam error code 380 seessseeeser esser ennenen enne 193 7 5 2 5 Paper feed jam error code 390 Multipurpose tray 194 7 5 2 6 Paper running jam error code 381 sss 196 7 5 2 7 Paper unloading jam error code 382 198 7 5 2 8 Two sided printing jam error code 370 371 372 373 383 200 7 5 2 9 Paper size error error code 400 and 401 202 7 5 2 10 ID unit Up Down error Service call 140 to 143 202 7 5 2 11 Fuser unit error error 170 to 177 sees 203 7 5 2 12 Motor fan error error code 122 127 128 918 051 204 7 5 2 13 Print speed is slow Performance is low 205 7 5 2 14 Option unit cannot be recognized sees eee eee 205 7 5 2 15 LED head cannot be recognized error code 131 132 133 134 206 7 5 2 16 Toner cartridge cannot be recognized error code 540 541 542 543 ssssssesss 207 7 5 2 17 Fuse cut error error
28. 1 Oki Data CONFIDENTIAL Fuser entrance sensor Density sensor Left color registration adjustment Right color registration adjustment Color registration sensor J Color registration sensor Fuser release sensor Fuser release sensor and exit sensor Jand exist sensor E P6Y board Figure 4 2 14 11 Relay board P6Y cable routing diagram felt Fuser interface connector PU interface connector sensor PCB PRC PCB Figure 4 2 14 2 Fuser entrance sensor Density sensor 4 REPLACEMENT OF PARTS sensor PCB PRC PCB Fuser interface sensor PU interface connector Relay board P6Y connection diagram 44015503TH Rev 1 84 Oki Data CONFIDENTIAL 4 2 15 Fan fuser high voltage power supply board contact Assy fuser sensor Assy 1 Remove the left side cover see section 4 2 3 2 Pull out the connector 2 from the high voltage power supply board 7 and remove the two screws silver colored to detach the fan tool number 1 4 REPLACEMENT OF PARTS 3 Remove the two screws black and the screw silver colored unlatch the high voltage power supply board D at the eight points remove the belt thermistor connector 7 the cover open sensor connector 8 and the FFC connector 9 and detach the high voltage power supply board D tool number 1
29. 44015503TH Rev 1 213 Oki Data CONFIDENTIAL 7 5 3 3 White print Refer to Figure 7 2 C 3 1 White print over entire page Check item 3 1 1 Toner condition Check work Action to be taken at NG Check item 3 1 3 High voltage terminal 7 TROUBLESHOOTING PROCEDURE Check work Action to be taken at NG Remaining amount of toner Confirm that sufficient amount of toner remains inside the toner cartridge Replace the toner cartridge 1 2 Exposure condition to light LED head Confirm that the LED head is positioned in the normal position where the LED head opposes again the drum when the cover is closed Check that no obstacle exists in front of the LED head that hampers light emission from the illuminating surface of the LED head Correct the installation condition of the LED head Connecting head condition of the LED Check that the LED head is normally connected Replace the LED head Drum shaft Check that the drum shaft keeps contacting with the right and left side plates normally Replace the ID unit If any attempt of using new ID unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE F506 fuse on the CU board Measure resistance of F506 1 ohm or less Normal Higher than 1 ohm NG Replace the CU board ID unit terminal 7 3 Check that the high vo
30. 6 Press the BACK button to end the test the state in step 1 is restored 5 MAINTENANCE MENUS Color registration shutter Image drum motor Image drum up down motor Fuser end cooling fan Fuser fan registration motor and front motor Duplex clutch th Hopping solenoid Duplex solenoid Duplex 2 Tray 2 feed clutch motor 5 4 Tray 2 hopping clutch Fuser motor F Tray 2 motor Tray 3 feed clutch o rra E Tray 3 hopping clutch Tray 3 motor Belt motor LV low voltage fan Figure 5 2 44015503TH Rev 1 132 Oki Data CONFIDENTIAL Unit name displayed Driving restriction Remarks ID MOTOR Table 5 4 All of the black yellow magenta and cyan image drums must be removed BELT MOTOR All of the black yellow magenta and cyan image drums must be removed FUSER_RLS REGIST MOTOR T1 HOPPING MOTOR FRONT MOTOR REGIST SHUTTER EXIT SOLENOID DUPLEX MOTOR OPTION DUPLEX CLUTCH OPTION T2 HOPPING MOTOR OPTION T2 FEED CLUTCH OPTION T3 HOPPING MOTOR OPTION T3 FEED CLUTCH OPTION ID UP DOWN The top and front cover must be closed LV FAN TEST FUSER FAN TEST DUPLEX FAN TEST FUSER2 FAN TEST Note Display while ID UP DOWN is in progr
31. 6 Remove the five screws silver colored to detach the main controller PCB number 1 44015503TH Rev 1 71 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 8 Remove the two screws silver colored 10 and the cable to detach the feed 9 Remove the two screws silver colored 3 and the cable to detach the image motor 2 drum lift up motor 5 44015503TH Rev 1 72 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 4 2 8 Print engine controller PCB 3 Remove the all the connectors and the two screws silver colored to detach the print engine controller PCB tool number 1 1 Remove the plate shield Assy see section 4 2 7 1 through 3 2 Remove the three screws silver colored D the crew black and the reinforcement plate 3 tool number 1 RWWE a fs ois gt Ar l 5 EINES Poo E feq os f E DA Qe Se 4 gt C 2 ere Li ARES 3 NA SNe 2 AM SOR L 7 SER ut x Y SS SA b QR a SUN ies Oo O a f SL EG A Print engine 9 controller PCB 7 o jm 5 Sha sl e e LD Lu ES Jw N S U HSOL FSNSOL BELT HVOLT eae RELAY 1 Simp z wi POWFAN 5 E D HOPIDUP THAM o OPTION POWER 44015503TH Rev 1 73 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS Operator panel paper feed clutch
32. Get printer information in Installable Options on the Device Settings tab and click Setup or Obtain printer information When the printer has been connected to the computer via USB manually set the Hard Disk setting to Installed Click OK Setting for Windows PCL Printer Driver amp OKI ce3z0ech 07074 ESERE A Da EDS d E31 ZR it amp Rb ERE Ene 323 FARIT AY PATEA EE 2 501888 8 8 d QD B iE TRSR ProtecPrint 7t 25T STA NS VRB Comme Screen of Windows XP 3 INSTALLATION For Windows Vista Server 2008 select Start Control Panel Printers For Windows XP select Start Control Panel Printers and Other Hardware Printers and Faxes For Windows Server 2003 select Start Printers and Faxes For Windows 2000 select Start Settings Printers Right click the OKI C830 PCL icon and select Properties Select Obtain printer information on the Device Options tab For USB connection check Hard Disk manually Click OK 44015503TH Rev 1 554 Oki Data CONFIDENTIAL Settings for Macintosh In Macintosh when options are added before installation of the printer driver device information can be automatically obtained When options are added after installing the printer driver make the settings of options ac
33. Note4 When the CU board is replaced the printer cannot be used without the specified HDD because the user s CU board has been linked to the specific HDD 7 TROUBLESHOOTING PROCEDURE Error processing flow when error 251 253 has occurred HDD related error Error 251 HDD hardware failure Error 255 HDD kit hardware failure Does the printer work normally when the Maintenance is complete maintenance CU board and the data protection HDD failure kit A3 for maintenance use are installed Re setting of IP address and instead of original boards others are required 4 No Note 1 3 and 4 Step 1 Step Replace the printer Analysis is not possible Note When EEPROM of user s board is used error 253 HDD unmatch occurs Re set the user environment such as IP address by using the EEPROM of maintenance board Note3 Data protection kit A3 after replacing should be collected by either of the following methods 1 Disassemble the kit and deliver only HDD storing user secret data to a user 2 Take any measures to prevent information leak Note4 When the CU board is replaced the printer cannot be used without the specified HDD because the users CU board has been linked to the specific HDD 44015503TH Rev 1 234 Oki Data CONFIDENTIAL Error processing flow when error 250 257 has occurred HDD related error Error 250 HDD data damage or hardware failure Error 257
34. Paper exists Detail Write sensor Lower display H No paper exists L Paper exists Detail Exit sensor Lower display H No paper exists L Paper exists TONER SENS Toner sensor K H Light shielded L Light reflected Toner sensor Y H Light shielded L Light reflected Toner sensor M H Light shielded L Light reflected Toner sensor C H Light shielded L Light reflected CVO UP LU FU Cover open switch H Close L Open ST FD FU JOBOFF Stacker full sensor H No paper exists L Paper exists REG L R OHP WG Color registration sensor L AD value H Color registration sensor R AD value H HT THERMISTER HUM_TEMP_DEN Fuser thermistor upper sensor Humidity sensor AD value H AD value H Fuser thermistor lower sensor Humidity sensor AD value H AD value H Fuser thermistor upper sensor side Humidity sensor K AD value H AD value H Heater frame thermistor Humidity sensor YMC AD value H AD value H BELT_T Belt thermistor AD value H ID UP DOWN GREY GREY ID up down sensor H Down L Up RFIE COLOR 1 K RFID antenna UID H Y RFID antenna UID H M RFID antenna UID H C RFID antenna UID H T1 PE PNE CVO Tray 1 paper end sensor H No paper exists L Paper exists T1 CASETTE SIZE 1
35. Paper feed motor Confirm that the paper feed motor works normally by using the Motor amp Clutch Test of the self diagnostic mode Replace the PU board or replace the paper feed motor Paper feed motor driver Remove the HOPSIZE connector I of the PU board and check the followings at the connector side Several MQ between pin 1 FG Several MQ between pin 2 FG Several MQ between pin 3 FG Several MQ between pin 4 FG Replace the PU board 44015503TH Rev 1 193 Oki Data CONFIDENTIAL Check item 4 2 4 Check the system Check work connection Action to be taken at NG Paper feed motor drive cable Check the connection condition of the cable Check if the connector is connected in the half way only or not and check if the connector is inserted in a slanted angle or not Check also that cables are assembled without any abnormality Replace the cable with the good cable that normalizes the connection condition Paper feed motor drive cable Check that any cable is not pinched during assembling of the printer Remove the HOPSIZE connector no 1 of the PU board and check the followings at the cable side Short circuit between pin 1 FG Short circuit between pin 2 FG Short circuit between pin 3 FG Short circuit between pin 4 FG Replace the cable with the good cable that normalizes the connection condition Paper fe
36. Provided Y M C K Cover open Fuser temperature Provided Provided Paper size Provided manual setting Stacker full Not provided Paper ejection 250 sheets 70 kg to the face down stacker 100 sheets 70 kg to the face up stacker Duplex Standard Paper size A3 A4 A5 A6 B4 Letter Legal 13 13 5 14 inches Executive postcard double postcard Custom envelope Choukei 3 Youkei 0 Youkei 4 Kakugata 2 Kakugata 3 A6 size paper cannot be printed from trays 2 and 3 Postcards and double postcards can be printed only from the MPT As for Custom the available size differs depending on trays Communica tion interface Standard on board High speed USB Ethernet Parallel interface Option N A Input output switch Automatic Emulation Standard PCL PCL5c HP GL PCL XL 2 1 PostScript 3 Clone Emulation switch Automatic Minimum Tray 1 A6 paper size Tray 2 Tray 3 options A5 MPT Postcard Media Tray 1 64 g m to 120 g m weight Tray 2 Tray 3 options 64 g m to 175 g m MPT 64 g m to 200 g m Bit map typeface Provided Scalable font Provided Rasterizer Provided Barcode Provided OCR Provided Japanese PCL font Provided Japanese PS font Provided 44015503TH Rev 1 1
37. Subsequently it is required to make settings in the printer driver to have the internal hard disk recognized by the printer recognize If the printer driver hasn t been set up set up the printer driver by referring to the relevant user s manual Setup and then perform the following setup by taking steps described on the following pages 44015503TH Rev 1 54 Oki Data CONFIDENTIAL 8 Set up Hard Disk in the printer driver Note Administrator privileges on the computer are required The internal hard disk cannot be used with a Windows PCL XPS driver Windows PS printer driver amp OKI C830 PS 92u t74 4 3t amp RL RE Eet TAO JIOR CTRL D RAE WIA Tag CTRL D BEE LA Bl 35 2 Me PostScript DLL EIR A Bb 552492 PostScript Y LERI LZ MHGR SZ PostScript 2477 NGENI CUu 332 ALPI 0 0 El 554 1 YOL 800 b POS VELTHIVO Fd FER24 bh A 100 Patr E Fs2EU CI n FSS ERR ay bt 2 600 Pots n AAF Y bbs 102 NEFA L LUR v TU SO RRA ATS Screen of Windows XP For Windows Vista Server 2008 select Start Control Panel Printers For Windows XP select Start Control Panel Printers and Other Hardware Printers and Faxes For Windows Server 2003 select Start Printers and Faxes For Windows 2000 select Start Settings Printers Right click the OKI C830 PS icon and select Properties Click
38. White print Refer to Figure 7 2 C e sees essere 214 3 1 White print over entire page esse sees e eee eee eee 214 Black banding black streaking in vertical direction esssssss 215 4 1 Thin vertical line with color Refer to Figure 7 2 D 215 4 2 Thin vertical line without color Refer to Figure 7 2 F 215 Cyclic abnormality Refer to Figure 7 2 E 215 5 1 Cyclic abnormality occurs in vertical direction 215 Heavy color registration error 216 6 1 Display of the message Color adjustment is in progress appears Only SHOP io cL 216 6 2 Though REG ADJUST TEST of engine maintenance function is ok COON DIUM OCCUIS BESTES MORE 216 Entirely black pflnt erred toto oe dr eoa ede nes tipa 216 7 1 All black print over entire page e enrere 216 For the entire monochrome print it does not being printed 217 8 1 Setting by mistake of the specific color print menu 217 Note When an attempt is going to be made to replace the PU board read data contents of the EEPROM chip from the old PU board beforehand and copy the data contents into the new board after the new PU board is installed A Overall faded out Blurred D Black banding black streaking in vertical direction B Stain on white print Vi
39. a t N Ly G Attach the rest of anti tip brackets for Hole E each of the front side and the rear side to the right side with the same steps through Figure 1 Figure 2 A Personal injury may occur 44015503TH Rev 1 49 Oki Data CONFIDENTIAL 3 INSTALLATION 3 Installation of an additional memory 2 Open the top cover and the front cover Push the OPEN button to open the top cover A memory expansion board increases the memory capacity of the printer A memory expansion board should be added to the printer when an error message Memory Overflow appears due to insufficient memory for complex data on the printer or the error message Collating Error appears in making collated sets of copies Additional memory Open the multi purpose tray Model name Memory capacity total None standard 256 MB 256 MB MEM256E 4256 MB 512 MB MEM512C 512 MB 768 MB Note Proper operation by use of an unspecified product cannot be guaranteed Be sure to use Oki product Additional memory of 256 MB or more is recommended for long sheet printing One memory slot is provided Q Push up the blue lever at the center of the front cover and pull the cover to open 1 Turn off the printer and disconnect the power cord Turn off the printer by following the steps described under Turning off the power in section 3 5 2 Note The printer or
40. a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE 4 3 Check the installat ion condition of fuser unit Fuser unit Check that the fuser unit is installed normally Is it pushed in down to the bottom most point Install the fuser unit correctly in a printer 7 5 27 7 1 Check item 7 1 1 Check condition of 7 TROUBLESHOOTING PROCEDURE Paper unloading jam error code 382 Check work the paper running path Paper unloading jam occurs immediately after the power is turned on Action to be taken at NG Paper running path of the paper unloading unit Check if paper is jammed or not in the paper running path Remove the jammed paper 7 1 2 Check condition of the mechanical parts Check the sensor lever of the paper exit sensor 7 1 3 Check condition of Check if shape and movement of the sensor levers have any abnormality or not electrical parts Replace the sensor lever with the good sensor lever Check the detection condition of the sensor signal Confirm that the sensor signals are normally detected by using the SWITCH SCAN function of the self diagnostic mode Replace the PU board or EXIT sensor or its cable or its connection cable Check the output signal level of the EXIT sensor Check for the following signals at the RELAY connector 8 of the PU board Pin 9 EXIT sensor Conf
41. lamp 7 TROUBLESHOOTING PROCEDURE Details This warning is displayed when the cover is Opened Closed or the power is turned OFF and back ON after the Waste Toner Full error has been issued Yellow and Black does not occur This warning is displayed in combination with the other message While this warning is being issued the Waste Toner Full error is issued every approx 50 copies of printing and then the printer enters the OFF LINE stop 9e COLOR 6 Magenta Cyan Remedial measure NON OEM COLOR Toner It is not the cartridge for this printer COLOR Yellow Magenta Cyan Black COLOR Illegal Toner Varies It is not the cartridge for this printer COLOR Yellow Magenta Cyan Black COLOR Cannot recognize the toner Varies It is not the cartridge for this printer COLOR Yellow Magenta Cyan Black It is PostScript Error Varies Indicates that the error of PostScript inter printer has been detected 44015503TH Rev 1 162 Oki Data CONFIDENTIAL Panel display The mark indicates no message in the upper row Varies COLOR Image drum is reaching near life end Inspec tion lamp Details Indicates that the image drum is reaching near life end Print can be continued until the image drum reaches end of life When the menu has been set as follows ADMI
42. of the PU board and check the followings at the connector side Several MQ between pin 5 FG Several MQ between pin 6 FG Several MQ between pin 7 FG Several MQ between pin 8 FG Remove the HOPSIZE connector 3 of the PU board and check the followings at the connector side Several MQ between pin 1 FG Several MQ between pin 2 FG Several MQ between pin 3 FG Several MQ between pin 4 FG Replace either paper feed motor belt motor or PU board 44015503TH Rev 1 197 Oki Data CONFIDENTIAL 6 4 Jam occurs immediately after paper has reached the fuser Check item 6 4 1 Motor operation ch Check work eck Action to be taken at NG Fuser motor Confirm that the fuser motor works normally by using the Motor amp Clutch Test of the self diagnostic mode Check if any load exists or not Replace the PU board Replace the fuser motor Replace the fuser unit If any attempt of using new fuser unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE 4 2 Temperature control of the roller rotation speed Heat roller detected temperature Check the detected temperature of the heat roller using the self diagnostic mode Is abnormally high temperature or abnormally temperature detected Replace fuser unit or relay board PRY PCB or the PU board If any attempt of using new fuser unit as
43. to all around gear tooth surfaces a TX co Que Shafts lift up N n I y A Gear reduction L UP4 Class C Molykote EM 30L to all around gear tooth surface 3 Apply a moderate amount Class C of Molykote EM 30L to the shaft on each end of it the hatched area 4 Move the shaft from side to side and rotate it to spread the applied Molykote appropriately 44015503TH Rev 1 117 Oki Data CONFIDENTIAL 4 3 Printer unit D AS lt gt SS Za SES gt SS z _ 2 DXB tt XL z LN Ct a B 2 oO tH SLY ZZ Wi Small amount Class A PM to hatched areas 1 To apply Wipe the hatched areas with material like a cloth impregnated with a small amount of PM 2 After applying PM make sure that by pulling out and inserting the cassettes several times no scraping sounds occur TEE fil D mL H A A A al TT 120 Boo PR TD B i 4 s H OOA iS 100 N SZ 100 C mud SERE 4 REPLACEMENT OF PARTS 44015503TH Rev 1 118 Oki Data CONFIDENTIAL 5 MAINTENANCE MENUS C830 can be adjusted by using Maintenance Utility or button operati
44. total capacity is shown in the second line Wait a Moment Network Initializing Indicates the network initialization is in progress Flash Memory Format Indicates that the flash memory formatting is in progress If a resident option flash memory that is not formatted yet is detected it is displayed when the menu item FLASH FORMAT is selected from MAINTENANCE MENU of the System Maintenance Menu Because the above menu item is internally use only and is not disclosed to user this status does not occur in the user environment Checking File System Indicates that the HDD File System is being checked The checking process of File System is available for actuating from Storage Setup Check File System of Boot Menu 44015503TH Rev 1 158 Oki Data CONFIDENTIAL ON Panel display LINE lamp Erasing Disk nnn Details Indicates that it is in elimination process for hard disk The erasure process for hard disk can be actuated from Storage Setup of Boot Menu Erase HDD Checking Sectors nnn Indicates that the sector of HDD is being checked The sector check process can be actuated from Storage Setup of Boot Menu Check All Sectors Program Update Mode Indicates that the printer has entered in the dedicated mode for upgrading the NIC program controller firmware version For actuating this mode is to turn on the Electric power by pressing the Online
45. 233 Oki Data CONFIDENTIAL Error processing flow when error 252 253 256 has occurred HDD related error Error display Error contents Error 252 Data protection kit A3 does not exist Error 253 User s data protection kit A3 does not exist but different data protection kit A3 is installed with the HDD Error 256 Invalid HDD is installed Re connect the printer to the user s data protection kit A3 that is connected to the printer in the very beginning when user starts using the system No If user s data protection kit A3 that is connected in the very beginning does not exist Maintenance is complete User HDD has been removed Does the printer work normally when the maintenance CU board and the data protection kit A3 for maintenance use are installed instead of original boards No Maintenance is complete User HDD has been removed Re setting of IP address and others are required Note 1 3 and 4 Step Replace the printer Analysis is not possible Note1 When EEPROM of user s board is used error 253 HDD unmatch occurs Re set the user environment such as IP address by using the EEPROM of maintenance board Note3 Data protection kit A3 after replacing should be collected by either of the following methods 1 Disassemble the kit and deliver only HDD storing user secret data to a user 2 Take any measures to prevent information leak
46. 6 1 Jam occurs immediately after the power is turned on 196 16 Toner cartridge cannot be recognized error code 540 541 542 543 207 6 2 Jam occurs immediately after a paper is taken into printer 196 16 1 Error caused by the consumable items sess 207 6 3 Jam occurs in the middle of paper running path 197 16 2 Error caused by the toner sensor uu eee ee eet sees eers rese renee 207 6 4 Jam occurs immediately after paper has reached the fuser 198 16 3 Error caused by the defective mechanism sese eee 208 7 Paper unloading jam error code 2821 198 17 Fuse cut error error codes 150 to 155 sss 208 7 1 Paper unloading jam occurs immediately after the power is turned on 198 1 7 1 Fuse CULettOE s ci ee ee i ee ee aig 208 7 2 Paper unloading jam occurs after a paper is taken into printer 199 18 Humidity sensor error error code 1221 209 7 3 Paper unloading jam occurs in the middle of paper running path 199 18 1 Humidity sensor error 209 8 Two sided printing jam error code 370 371 372 373 383 200 19 Wirlrig diaglalm cec ict beer cen e e edited 210 8 1 Two sided printing jam occurs immediately after the power is turned on 200 8 2 Two sided printing jam occurs during taking in the paper into Duplex unit 200 Note When replacing the PU bo
47. CME Louis YTR MTR CTR and KTR indicate set transfer voltages for colors respectively in kV 5 MAINTENANCE MENUS The above displays are switched to the following by pressing the MENU up arrow A button KRA 0 us MR CR KR A black transfer roller resistance value in uA YR A yellow transfer roller resistance value in uA MR A magenta transfer roller resistance value in uA CR A cyan transfer roller resistance value in uA The above displays are switched to the following by pressing the MENU up arrow button ETMP UTMP REG BXT ETMP A parameter for correction of constant hopping motor speed an environmental temperature in decimal UTMP A parameter for correction of constant fuser motor speed a target fusing temperature in decimal REG A hopping motor constant speed timer value a set input output value in hex EXT A fuser motor constant speed timer value a set input output value in hex The above displays are switched to the following by pressing the MENU up arrow button TD KID YID MID and CID indicate image drum motor constant speed timer values respectively set input output values in hex 44015503TH Rev 1 136 5 MAINTENANCE MENUS Oki Data CONFIDENTIAL The above displays are switched to the following by pressing the MENU up T
48. CONFIDENTIAL Panel display The mark indicates no message in the upper row The encrypted authentication print job that has exceeded the retention term is deleted Press the ON LINE button Varies Inspec tion lamp Details The encrypted authentication print job that has exceeded the retention term is deleted The error is kept displaying till the ON LINE button is pressed Remedial measure Panel display The mark indicates no message in the upper row Invalid authentication print data has been received Press the ON LINE button Varies Inspec tion lamp Varies 7 TROUBLESHOOTING PROCEDURE Details Because invalid authentication print data has been received the data is deleted Remedial measure File system access error FS_ERR Press the ON LINE button Varies Indicates that a file system error other than the above described file system related status error has occurred The processing that does not used the file system can be operated FS_ERR 0 GENERAL ERROR VOLUME NOT AVAILABLE FILE NOT FOUND NO FREE FILE DESCRIPTORS INVALID NUMBER OF BYTES FILE ALREADY EXISTS ILLEGAL NAME CANT DEL ROOT NOT FILE NOT DIRECTORY 211 NOT SAME VOLUME 212 READ ONLY 213 ROOT DIR FULL DIR NOT EMPTY 215 BAD DISK NOLABL 217 INVALID PARAMETER 218 NO CONTIG SPACE 219 CANTCHANGE ROOT F
49. DELTAK ose DELTAK O7 DELTAY oF DELTA 04 7 MENU V DELAY O7 DELTAM 07 8 eaa Dema mor down arrow E CONSUMABLE STATUS K ID UNIT F IT IT UNIT UNIT R FULL R FULL R FULL R FULL NR x lt o z V o z 9 o c Z an SIE mm m H o 2 m x 4 Q z m 4 o m HE Seid Ea Om Q m Q gt n 4 m NR HEE olo A485 olo Ex OJO ojo m m olo zz 525 o Zz 5 Q n E o z o F332 S258 49 4 9 4 2 5 212 m m m m D S E m D D 5 o 9g o ml m m m Note Hold down the ENTER button for ten seconds to reset a parameter NBC DEG OP DELTA C 04 4 Eco ens x ens Y ENS pense BEFORE STH AFTER STD H MENU down arrow K IMPRESSIONS MENU down arrow V MENU up arrow A MENU up arrow A MENU MENU up arrow N FACTORY MODE 5 arrow 6 PRINTER STATUS MENU down arrow Y IMPRESSIONS V M IMPRESSIONS C IMPRESSIONS TOTAL SHEETS CNT FACTORY MODE SET options under option marked with 5 FACTORY MODE FACTORY MODE SHIPPING MODE The factory operation mode Deselects the factory operation mode Note Hold down the ENTER button for three seconds to determine a parameter NBC FUSE INTACT options under option marked with 6 FUSE INTACT BELT UNIT FUSE UNIT K ID UNIT Y ID UNIT M ID UNIT C ID UNIT INTACT BLOWN INT
50. ERT E CE AUSNO BH 256 Me RAM 51 czd For users other than Mac OS X 10 5 users Select Apple Menu System Configuration Click Printers and Faxes Select a printer name and click Options and Supplies to select the Driver tab Select an appropriate value in Hard Disk and click OK Double click Application Utilities Printer Setup Utility in the hard disk Select OKI C830 and click Show Info and open Printer Info Q Select Installable Options Check Hard Disk and click Apply Changes G Close Printer Info 44015503TH Rev 1 56 Oki Data CONFIDENTIAL 3 6 Printing of the configuration report 3 INSTALLATION Check that the printer operates correctly You can check the status of installed printer options menu settings of the printer consumable usage and so on Load A4 paper in Tray1 Check to make sure that Ready to Print is displayed on the panel Q Press the I button several times until Printer Information Printing is selected and then press the a ENTER button Press the Ie button until Configuration report is selected and then press the ENTER button G Press the ENTER button Printing of the configuration report is started Memo To print Network Information two pages press the button after the step to view Network and then press the ENTER button Sample REAR 830 C
51. For details see on line help Indicates that the paper size of the tray or the paper size and the media type do not match the print data Prompt user to insert paper in the tray Error 460 Multipurpose tray Unit of paper size in the Custom mode follows the unit specified display unit menu setting of the MP tray unless otherwise specified by driver If unit of paper size is specified by driver it is displayed in units specified by driver ex 210 x 297 mm 8 5 x 11 0 inch User is requested to change paper ofthe tray and press the ON LINE button 44015503TH Rev 1 Oki Data CONFIDENTIAL Display on operator panel Wait for a while Varies Message data is being received Varies Contents Indicates that the message data to be updated is being processed Wait for a while Varies Message data is being written Varies Indicates that the message data to be updated is being written Reboot the printer Varies The writing of the message data is complete Confirm the data Varies Message data writing error Varies Varies Indicates that the writing of the message data to be updated has succeeded Indicates that writing of the message data for upgrading has failed CODE is a decimal value single digit indicating cause of the writing failure 1 FAIL Cause of the failure is unknown 2 DATA ERROR Hash check error during data read write FLASH error 3 OV
52. ID UP DOWN Belt G ES Eti motor RFID RW sensor Board RFID READ WRITE SYSTEM a H DC Ou ehn Board PRZ Toner Low Toner Low Toner Low Toner Low sensor sensor sensor Color registration sensor Board PRC sensor M Fuser Fuser entrance Temperature release EXIT s sel nsor Board PRG 2 operational o o jo IN1 sensor CU board IN2 sensor TB2 Board RSF Paper end sensor Hopping solenoid DUPLEX 2nd Tray unit 7 TROUBLESHOOTING PROCEDURE gt s IN Cover open Front noar Bottom D uplex un it rinter main unit Cable43 Separator d KO solenoid SUID 9 D EA EE SA Hi Pi d IN P i rone du Ce end 3rd Tray e0 L Jour exeuen Printer main unit Feed clutch LO H Hopping clutch CoO Coco LH fied rt motor HOLON 210 110 3rd TRAY 44015503TH Rev 1 210 Oki Data CONFIDENTIAL 7 5 3 Troubleshooting the abnormal images 1 2 Color has faded out and blurred entirely Refer to Figure 7 2 A 212 1 1 Color are faded out and blurred sss see 212 Stain on white print Refer to Figure 7 2 B asses eee 213 2 1 Stain on white print Partial stain 213 2 2 Stain on white print overall stain sese ereer eee eree 213
53. Implement version upgrade of the PU firmware If the message reappears after the power is re started again implement the confirmations of sections 1 3 1 and 1 3 2 When the PU firmware version upgrade is completed this display appears Check the PU firmware version number by using the menu print or the maintenance function Version upgrade of the PU firmware 7 TROUBLESHOOTING PROCEDURE 1 3 Error messages related to Operator Panel are displayed Action to be taken Check item Check work 1 3 1 Error message Follow the instruction Check the error contents by referring to the Error Message List Error message 1 4 Displaying as RAM check or Initializing Action to be taken Check work at NG Check item 1 4 1 Operator Panel display freezes Keep displaying RAM Check or Initializing Replace the ROM DIMM of CU or replace the CU board Remove the optional RAM and HDD Then perform the check If the check result shows NG replace the CU board Note Operator Panel display 44015503TH Rev 1 181 Oki Data CONFIDENTIAL 7 5 2 2 2 1 Check item Any operation does not start at all Check work 2 1 1 Check the peripherals of the power supplies Abnormal operations of printer after the power is turned on Action to be taken at NG Primary AC power source that is connected to the printer Check t
54. M image drum Low voltage power supply fan e Shutter clutch fuser end cooling fan lo Toner sensor board ORZ PE sensor SSNS 7J M belt M fuser AL T POWER RELAY SS SE Relay board High voltage board Low voltage power supply Option duplex second SZE FSNS PE PE 9 o o Size switch AN haa Jeer Hvor FSNS SIZE HOPIDUP DCHEAT HSOL FSNSOL BELT LIAE k POWFAN 3 E j CRAY a l mI OPTION Figure 4 2 8 1 Print engine controller PCB cable routing diagram Figure 4 2 8 2 Print engine controller PCB connection diagram 44015503TH Rev 1 74 4 REPLACEMENT OF PARTS Oki Data CONFIDENTIAL 6 Remove the screw silver colored D and the cable Assy LED heads tool number 1 4 2 9 Top cover Assy Remove the four FFC cables the RFID FFC cable and the fan connector Remove the left side cover see section 4 2 3 Remove the right side cover see section 4 2 4 Remove the rear cover Assy see section 4 2 5 Remove the plate Assy shield see section 4 2 6 a A m rye ve wre vi NS N VA x o o o c c o o c oO LL FFC cables
55. NAG ES Decimal Images M ID UNIT rx NAG ES Decimal Images C ID UNIT OO NAG ES Decimal Images Each displays the number of turns performed by an image drum unit in three pages per job printing to date after the first time installation of it converted on an A4 page basis C STC MODE CNT ees TIMES Decimal Each displays the print dot count of toner of a color life counter value after the printer goes into operation K OVER RIDE CNT rr TIMES Decimal Y OVER RIDE CNT TIMES Decimal FUSER UNIT OSPBgINTS Decimal Prints Displays the number of prints made to date after the first time installation of a fuser unit M OVER RIDE CNT HRTIMES Decimal TR BELT UNIT ee NAG ES Decimal Displays the number of prints made to date after the first time installation of a belt unit K TONER FULL kidz o Decimal Y TONER FULL sieicieieiek gy o Decimal M TONER FULL deii gn o Decimal C TONER FULL kk KO o Decimal Each displays the usage of toner of a color C OVER RIDE CNT TIMES Decimal Each displays the extension life counter value of a toner cartridge 44015503TH Rev 1 141 Oki Data CONFIDENTIAL 5 3 2 9 Print counter display The print counter display is used for viewing print counter values 1 Enter the self diagnostic mode
56. Netscape Launch the web browser and select HELP Netscape Recommended version is Netscape 6 and higher Solution Install the newest web browser If any version that is older than the recommended version is used communication can become possible sometimes when the encryption strength is set to Weak If the encryption strength is set to Weak security level lowers To change the encryption strength refer to section 7 5 4 1 4 Confirm encryption strength of a printer 44015503TH Rev 1 220 Oki Data CONFIDENTIAL 7 TROUBLESHOOTING PROCEDURE 7 5 4 1 4 Confirm encryption strength of a printer Change encryption strength with AdminManager Version display of the browser that is confirmed by section 7 5 4 1 3 Check version 1 Launch AdminManager and select by highlighting a desired printer from the number of the Web browser has description on encryption strength of the browser The printer list browser in which the encryption strength is not set to 128 bits the browser cannot establish communication with the printer in which the encryption strength is not set to Standard um 10 37 4377 104 Either upgrade the browser until it supports 128 bits high encryption or set the printer pud SE Jimi encryption strength to Weak E About Internet Explorer 2 Press the Oki Device Setup button or alternately select Setup Oki Device Setup and open the setup screen Version 6 0 2900 2
57. Organization Locality State Province Country Region is the must item Entry into Organizational Unit can be omitted Solution Enter the appropriate value into all of the required input items and execute creation of Certificate For more details of the input items refer to the User s Manual Advanced edition 7 5 4 3 2 The printer is printing Certificate cannot be created while printing is in progress Print operation has priority Solution Create Certificate when all other operations are complete During creation of self sign certification during creation of CSR for Certificate of certifying authority and during installation of Certificate the printer must not perform any other operations such as printing until the operation is complete creation of self sign certification is complete creation of CSR is complete and installation of Certificate is complete 7 TROUBLESHOOTING PROCEDURE 7 5 4 4 Installation of Certificate is not possible When installation of Certificate fails the following causes are probable Take an appropriate measure by referring to the following items User has changed the IP address of a printer to other IP address than the IP address during creation of CSR Refer to section 7 5 4 4 1 IP address of the printer has been changed Network card is initialized while user is applying issuance of certification to certifying authority i e in the state of Waiting for Installation of
58. PJL functions cannot be used Downloading of all of the F W including NIC F W and PU F W Read and write of the EEPROM CU and PU Upgrading of PU F W and read write of PU EEPROM after the data protection kit A3 is installed Replace the CU board once with the new CU board in which the data protection kit A3 has not been installed before Upgrading of CU F W Replace the CU board with new CU board in which the CU F W is already upgraded Data in the data protection kit A3 will be deleted 7 TROUBLESHOOTING PROCEDURE Error processing flow when the error 001 073 254 has occurred CU board related error Does the printer work normally when the CU board is replaced by the maintenance CU board D Be sure to use EEPROM of the maintenance board Note 1 Do not install the data protection kit A3 Yes Analysis is not possible Replace the printer Does the printer start up normally when the user Maintenance is complete s data protection kit A3 is installed CU board failure Re setting No of IP address and others are required Note 1 and Note 4 Does the printer start up normally when the Maintenance is complete CU board failure and data data protection kit A3 of maintenance use is installed protection kit A3 failure 4 No Error 253 occurs Note 2 Re setting of IP address and others are required Note 1 3 and 4 Does the printer work normally when the maintenance CU board and
59. RTTTTTERUTOTO T AEUBE BH 256 MB RAM Click Configuration Select an appropriate value in Number of Trays and click OK cse C Close Chooser 3 INSTALLATION USB connection Drag the printer icon to the trash on the desktop and empty the trash Using the Desktop Printer Utility create the desktop printer again When the desktop printer is created again the setting is also updated Memo For how to create the desktop printer see Creating the Desktop Printer of Setup for Macintosh with USB Connection in the users manual Setup Settings for Mac OS X In Mac OS X when options are added before installing the printer driver device information can be automatically obtained but when connected via IP Print or Bonjour Rendezvous device information cannot be automatically obtained Also when connected via AppleTalk device information cannot be automatically obtained if options are added after installing the printer driver In the above cases you need to set up options according to the following steps For Mac OS X 10 5 users R PRAE 97540VL AV Select Apple Menu System WRYEES4I on chors 3 Configuration 7 v30Y 103773 vt MNT BEL narz ZK La BRZ RTE K eR RLY NIG FULPRLUA AY MDI K X PE TEH 2 509Z237V KERL TC ERV ET EEEL L Click Printers and Faxes Select a printer name and click Options and Supplies to select the Driver tab REJER 939 256 MR
60. Sets saved menu settings 1 The option is displayed when Boot Menu Storage Setup Enable Initialization is set to Yes 2 When Boot Menu Storage Setup Enable Initialization is set to Yes and an optional internal hard disk is installed the option is displayed 44015503TH Rev 1 126 Oki Data CONFIDENTIAL 5 3 2 Self diagnostic mode This section describes LEVEL 0 and LEVEL 1 5 3 2 1 Operator Panel The following description on operating the self diagnostic is provided premised on the following operator panel layout Menu Back m Ewren ONLINE CANCEL IE 1 Menu option display switching The level in a shaded area XXXXX can be displayed only from another one Use the MENU up arrow or MENU down arrow V button to display the menu option shown in a non shaded area XXXXX POWER ON MENU up arrow MENU down arrow V and HELP combination used until System Maintenance menu appears and ENGINE DIAG MODE selected and ENTER pressed Self diagnostic mode layout entire No buttons pressed Normal operation mode MENU up arrow A and combination for three SWITCH SCAN da MOTOR amp CLUTCH TEST TEST PRINT REG ADJUST TEST DENS ADJ TEST CONSUMABLE STATUS PRINTER STATUS FACTORY MODE SET SENSOR SETTING LED HEAD DATA LEVELO engine status display Engine status display Heater temperature Environmental temperature MENU down arrow V MENU up arr
61. adjustment DENS ADJ RESULT Displays the result of density adjustment AUTO CALIBRATION Automatically sets a density sensor sensitivity correction value 5 MAINTENANCE MENUS 44015503TH Rev 1 140 Oki Data CONFIDENTIAL 5 3 2 8 Consumable counter display The consumable counter display is used for viewing the usage of consumables 1 Enter the self diagnostic mode and until CONSUMABLE STATUS appears press the MENU up arrow or MENU down arrow V button the MENU up arrow button displays the next test option and the MENU down arrow V button displays the preceding test option Then press the ENTER button 2 Pressing the MENU up arrow A or MENU down arrow V button displays the usage of each consumable pressing the ONLINE or CANCEL button is disabled 3 Press the BACK button to end the option the state in step 1 is restored Display Display Detail Upper display M WASTE TNR CNT Lower display rx TIMES Display format Decimal Display unit C WASTE TNR CNT TIMES Decimal 5 MAINTENANCE MENUS Each displays the amount of waste toner 32 times or more indicates the printer is full of waste toner K STC MODE CNT TIMES Decimal Y STC MODE CNT TIMES Decimal M STC MODE CNT OKT VES Decimal Upper display K ID UNIT Lower display OOOO NAG ES format Decimal unit Images Y ID UNIT OOO
62. an appropriate value in Number of Trays Click OK 44015503TH Rev 1 44 Oki Data CONFIDENTIAL Settings for Windows PCL PCL XPS printer driver For Windows Vista Server 2008 select Start Control Panel Printers OKI C830 PCD oF 0K74 PIX For Windows XP select Start Control Panel Printers and Other Hardware Printers and Faxes For Windows Server 2003 select Start Printers and Faxes BE EEZEIEDIE 22 Da EDS o ED 2 AD t8 SEE RR O ERE Rif For Windows 2000 select Start Settings Printers Right click the OKI C830 is PCL or PCL XPS which is a type of the printer driver icon and select Properties NOY RRO EI Screen of Windows XP Select Obtain Printer Information in the Device Options tab For USB connection manually enter the current total number of trays in the Available Devices Click OK Settings for Macintosh In Macintosh when options are added before installing the printer driver device information can be automatically obtained When options are added after installing the printer driver make the settings of options according to the following steps Network connection Select the printer in Chooser and click RRR S NTS FU ERT PPD PPT Ib Reconfigure OKI C830 T7AH ENSEN 2 eAYERL E es ay 3 eAY ERT O RRL BDO A
63. and until PRINTER STATUS appears press the MENU up arrow or MENU down arrow V button the MENU up arrow button displays the next test option and the MENU down arrow V button displays the preceding test option Then press the ENTER button 2 Pressing the MENU up arrow or MENU down arrow V button displays each count printed pressing the ONLINE or CANCEL button is disabled 3 Press the BACK button to end the option the state in step 1 is restored Display Display format unit Detail Upper display Lower display K ee IMAGES Decimal Images Each displays the number of IMPRESSIONS each color s images printed y ee AG ES Decimal Images IMPRESSIONS M sM AOG ES Decimal Images IMPRESSIONS C fik IAG ES Decimal Images IMPRESSIONS TOTAL SHEET COUNTS Decimal Prints Displays the total number of CNT images printed 5 MAINTENANCE MENUS 5 3 2 10 Factory Shipping mode switching The Factory Shipping mode switching is used for switching from the Factory to Shipping mode 1 Enter the self diagnostic mode and until the following message appears press the MENU up arrow or MENU down arrow V button FACTORY MODE SET 2 Press the MENU up arrow or MENU down arrow V button The following message appears Press the MENU up arrow or MENU down arrow V button until the option to set refer to the table shown below appears FA
64. and OEML Overseas OEM of Letter size default printer The printer is rebooted automatically after this option is exited Mainte nance Display condition The security hard disk function is disabled ment Format HDD Execute Initializes an HDD Pressing the Enter button displays the confirmation message Are You Sure Yes No No restores the display of this menu Yes exits the menu starting formatting an HDD that has been installed on the printer Display condition An HDD has been installed on the printer Boot Menu Storage Setup Enable HDD has been set to YES Option 1st row Mainte Format Flash nance ROM Menu Reset EEPROM Settings 2nd row Execute Execute Function Initializes flash ROM Pressing the Enter button displays the confirmation message Are You Sure Yes No No restores the display of this menu Yes exits the menu starting formatting a resident on board flash device of the printer Never use this option Resets the information in EEPROM to factory default settings The printer is rebooted automatically after that This does not initialize part of special information in the EEPROM Maintenance Print Menu Fuse Keep Mode Enable Disable Execute Sets whether to enable or disable display of Print Information ID Check Pattern and Engine Status Disable does not display them in the Function
65. and check whether paper remains in the duplex print unit 2 Release jammed paper If you cannot see the jammed paper by closing the duplex print unit cover the paper is automatically rejected Note f remove the duplex print unit the printer power must be shut off Memo For the shutting off method of power refer to the section of Shutting off the power Duplex print unit cover 44015503TH Rev 1 190 Oki Data CONFIDENTIAL 7 5 2 3 Paper feed jam error code 391 1st tray 3 1 Check item 3 1 1 Check condition of Jam occurs immediately after the power is turned on 1st tray Check work the paper running path Action to be taken at NG Paper running path of the front unit Open the front cover check if paper is not jammed in the paper running path Remove the jammed paper 1 2 Check condition of the mechanical parts Check the sensor levers of the paper entrance sensor 1 and the paper entrance sensor 2 Check if shape and movement of the sensor levers have any abnormality or not Replace the sensor lever with the good sensor lever 1 3 Check condition of electrical parts Check the detection condition of the sensor signal Confirm that the sensor signals are normally detected by using the Maintenance Menu SWITCH SCAN function Replace either the PU board or the front sensor board RSF PCB or connection cable Chec
66. by Windows 2000 Windows XP Windows 2003 Server and Windows Vista only It is not supported by other operating systems 7 5 4 2 2 Is the Printer created Printer may not be created normally To use the IPP print encryption function the Printer must have been created by setting port to URL HYPERLINK https https lt printer IP address gt ipp when creating the Printer For more details of Printer creation method refer to the Users Manual Advanced edition 7 5 4 2 3 Is the IPP setup Enabled The IPP setup may not be set to Enable As the default setting of printer IPP has been set to Disable To use the IPP print encryption function the IPP setup must have been set to Enable For the method of changing the IPP setup refer to the User s Manual Advanced edition 44015503TH Rev 1 224 Oki Data CONFIDENTIAL 7 5 4 3 Cannot create Certificate When Certificate cannot be created the following causes are probable Take an appropriate measure by referring to the following items Required input items are not fully entered Refer to section 7 5 4 3 1 Required input items are not fully entered The printer is printing Refer to section 7 5 4 3 2 The printer is printing 7 5 4 3 1 Required input items are not fully entered Unless all of the required input items are fully entered Certificate cannot be created When creating Certificate entry into the items of Common Name
67. connected Re set the fuser unit Note Service calls 171 error and 171 error can occur when the printer temperature is below 0 C Turn on the power again after the printer temperature has increased 11 2 Error occurs approx 1 minute after the power is turned on Check item Check work 11 2 1 Temperature increase of fuser unit Thermostat halogen lamp Heater of the fuser unit is controlled of its temperature Check if the fuser unit gets hot or not by touching it with hands If the fuser unit temperature does not increase and remains cold check that the resistance between pin 1 and pin 2 and that in between pin 3 and pin 4 of the two connectors is in the range of several ohms to several ten ohms respectively Refer to section 8 1 Resistance value fuser unit Action to be taken at NG Replace the fuser unit If any attempt of using new fuser unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE 44015503TH Rev 1 203 Oki Data CONFIDENTIAL Check item Check work 11 2 2 Temperature increase of fuser unit Action to be taken at NG Installation position of the upper thermistor Check if the upper thermistor is installed in the far position from the specified position or not causing detection of the lower temperature than the actual temperature of fuser unit Remove the heater cover and check warpage of se
68. data protection kit A3 is removed from printer or swapped by others it is informed to user as a warning Error processing Program download and EEPROM read out are prohibited so that the data protection kit A3 works safely Consequently restrictions that have not been applied are newly added after the data protection kit A3 is installed in C830 Normal operation can be performed when the CU board including EEPROM and the data protection kit A3 are installed as a pair Combination with the PU board and with engine is not restricted Normal configuration HDD is not used Normal HDD is installed When the CU board becomes Replace the CU board faulty Users EEPROM should be used When the normal HDD becomes Replace the HDD only faulty After the data protection kit A3 is installed When the CU board becomes Replace the CU board EEPROM of the faulty maintenance board should be used Replacement of the data protection kit A3 is not required but internal data are deleted When the data protection kit A3 Replace both of the data protection kit A3 and the became fault CU board EEPROM of the maintenance board should be used After the data protection kit A3 is installed the CU board is linked to a specific HDD Therefore the printer cannot be used without the specific HDD The link can only be cancelled by the Takasaki Design department e After the data protection kit A3 is installed some of the
69. eed S Os E t a age ZpS Os ll age bs NS 8 SMS sr o ODE du o PESINY 20999 anez S l t819 zvLO SU fret e SD cluded 2 o SU Ced U ke S9SUC im 2 sgo 8949 Bu gt 29 E d Ir TES 25150 E 8 88 m 0229 Re ANE E E Rs ass a m c EAT i 129 vero Sal LDS Creed LOE Ea er Gerad roo d Eloi tz a sat 4 B ols BH Hez Dna Seda 0n cee ay SN A o oo rr ES 9 258 peg 9 l a a nus 22 REE po mE EJ 2280 C Sa 5 5 Hees L2 z rein 8U gp apt rg poo P 3 H aL IL 0 0 r U zoswa gao E 5 5 BE pee ga P a 8 ee 0679 aci 8 EES 8 H 9 8184 0682 EN lig Siss H 6isd LpZ0 ES 8 S225 B r3 9509 LLIS o edd CT Bree 10 2g eo MO ee el v Ey l U o 1899 10 SD igswy oa 995 m D icm L L 6690 ou E asn ecu ae i gt a oo l H i H f gosu piv arena cosy E 1069H oO 2ZSWY Jl 16854 o usd SMH j 7690 un O tegy 5 ELSWH ZEH E J oO j 9 99 O O O Okeso O a S f l Bs 5 2 2e ES Rue 49 2 060 i5 mu o 0 R e z8 99292029 l 9 oO rJ 88 S868 lezeo ES 6890 EE H E Saoz B 6 6 6 soso essit go Sa soul Ei ie m wr mt l i8 L3 9008 Z294 dio T _I80 89060 gie sb lesswuveouovsw 1 lg E r3 Sn as L Oo L 44 lo G8 LR cs ma EE l j i s 9o G cece wanes Se 3795 O ceo poem had gl v060 0 i z Igo fiu 8 RE us Eso ls swal 2 seg IS 8832 i 2 i G OcER Bd 1269 z Orgy 4509 et SWH 6094 0192 C s9u S289 Teo
70. injury Do not operate or disassemble the printer in any other manner than the way specified in the manual Failure to observe this warning could result in an electric shock fire or injury Do not install the printer in a location where its vent hole is blocked Do not install the printer directly on a shag carpet or rug Do not install the printer in a sealed room or other location with poor ventilation or permeability Make sure to ventilate sufficiently when continuously using the printer in a small room for a long time Install the printer away from a strong magnetic field or noise source Install the printer away from a monitor or TV To move the printer hold both sides of the printer This printer which weighs approximately 40 kg should be lifted by two or more people While the printer power is on or the printer is printing do not come close to the paper exit Such action could lead to injury When the precautionary notes concerning the installation and operation are explained the user should be referred to the precautionary notes given in the users manual Especially give thorough explanation on the power cord and the grounding wire 44015503TH Rev 1 32 Oki Data CONFIDENTIAL 3 2 Unpacking procedure 3 INSTALLATION NWarning Personal injury may occur AN Since the printer weights approximately 40 kg it should be lifted by two or more people Rem
71. necessary after part replacement Replaced part Adjustment LED head Note Not necessary Drum cartridge yellow magenta cyan or black Not necessary Fuser unit Not necessary Belt unit PU board Not necessary Copying information stored in EEPROM which requires utility software CU board EEPROM replacement which uses EEPROM intended for use in a user printer Note See section 4 2 6 LED Assy for compatibility of replacement LEDs with the LEDs to be replaced with them and identification of those LEDs 5 4 1 Notes on engine control board replacement 1 When the EEPROM on a board to be removed can be accessed when SERVICE CALL 104 Engine EEPROM Error is not displayed 1 Using the PU board replacement function of Maintenance Utility Maintenance Utility operation manual section 2 4 1 1 1 about PU board replacement functionality remove information from the EEPROM and temporarily store it onto an HDD of the computer where the utility is operated 2 Using the PU board replacement function of Maintenance Utility applicable Maintenance Utility operation manual section 2 4 1 1 1 about PU board replacement functionality copy the information into the EEPROM on a replacement board Note When removing or writing information from into EEPROM by using Maintenance Utility use the procedure shown below to place the printer to the Forced ONLINE mode before accessing the EEPRO
72. normally Check if communicatio nis possible or not through network Confirm if the Ping command can be sent or not froma PC to a printer Confirm if correct reply is returned from a printer to a PC when the PC sends the Ping to a printer Set the IP address SUB net mask and gateway address normally Check the Utilities Check setting of the OKI LPR Utilities Check the setting items of the OKI LPR Utilities Set the OKI LPR Utilities setting items correctly Check the following fro m an OS standard port Confirm the standard LPR port of the WINDOWS standard NT 2000 XP Set the standard LPR port of the WINDOWS standard NT 2000 XP and confirm if printing can be performed or not Set the standard LPR port of the WINDOWS standard NT 2000 XP correctly 7 TROUBLESHOOTING PROCEDURE 7 5 4 1 Connection error occurs with the Web browser If the printer setting page cannot be displayed by the web browser https lt printer IP address gt check the followings Establish connection by https lt printer IP address gt If the printer setting page is displayed the followings are probable Take an appropriate measure by referring to the following items Certificate is not created yet Or failed to create certificate Refer to section 7 5 4 1 1 Is the certificate created Certificate has been created but the SSL TLS setting is
73. on displaying while the printer is standby 44015503TH Rev 1 161 Oki Data CONFIDENTIAL Warning Panel display The mark indicates no message in the upper row COLOR Amount of toner becomes scarce Inspec tion lamp Details Indicates that amount of toner becomes scarce If the menu has been set as follows System Configuration Menu LOW TONER PRINT CONTINUE Stop the inspection LED flashes and a printer moves to the OFF LINE state When the ON LINE button is pressed or when an arbitrary error has occurred and the error is released the print is continued by canceling the OFF LINE status until TONER EMPTY is detected When the TONER LOW status has occurred when the power is turned on and when the menu has been set as follows System Configuration Menu LOW TONER PRINT CONTINUE Stop the inspection LED flashes and a printer moves to the OFF LINE state at the timing when initialization has ended When the ON LINE button is pressed the printing can be continued until TONER EMPTY If the menu has been set as follows ADMIN MENU SYSTEM CONFIG MENU NEAR LIFE LED DISABLE the inspection LED turns off COLOR Yellow Magenta Cyan Black Remedial measure Panel display The mark indicates no message in the upper row COLOR Waste toner is full Replace the toner Varies Inspec tion
74. on the Operator Panel will toggle between H lt gt L in synchronism with movement of the silver reflector plate that is located on the side of the ID Action to be taken at NG Check operation condition of the respective ID motors by using the Motor amp Clutch Test of the self diagnostic mode Clean surface of the silver reflector plate on the side of ID to remove stains Stain due to toner or paper dust Replace the TC of different color and the ID unit as a pair If a satisfactory operation is attained by using the a pair of TC of different color and the ID unit replace the TC or replace the ID unit 44015503TH Rev 1 207 Oki Data CONFIDENTIAL 16 3 Error caused by the defective mechanism Check item Check work 16 3 1 Mechanical load applied to the ID unit Action to be taken at NG ID unit Check if a heavy mechanical load is being applied to the ID unit due to breakage of the waster toner belt or not Replace the ID unit If any attempt of using new ID unitas a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE 16 3 2 Motor operating condition ID motor Confirm that the respective ID motors work normally or not by using the Motor amp Clutch Test of the self diagnostic mode Check if any extra load exists or not Replace the PU board or the ID motor 7 TROUBLESHOOTING PROCEDURE 7 5 2 17 Fuse cut erro
75. operation options for which expert knowledge is required to be handled this self diagnostic should be used carefully Be sure to restore the default settings of used options of the self diagnostic 1 TONER SENSOR Enter the self diagnostic mode and until the following message appears press the MENU up arrow or MENU down arrow V button SENSOR SETTING Press the MENU up arrow or MENU down arrow V button The following message appears Press the MENU up arrow or MENU down arrow V button until the option to set refer to the table shown below appears TONER SENSOR ENABLE 25 The setting on the lower display can be selected by pressing the ENTER button The MENU up arrow button displays the next setting and the MENU down arrow V button displays the preceding setting Hold down the ENTER button for three seconds with the desired setting on the display The setting is stored in the EEPROM The state in step 2 is restored Repeat steps 2 through 4 when necessary Press the BACK button to end setting the option except where not in step 4 the state in step 1 is restored Function Setting Operation Settings ENABLE DISABLE Enables or disables toner sensor operation Enables detection Disables detection BELT UNIT CHECK Enables or disables belt installation checking operation ENABLE DISABLE Enable checking
76. power supply unit 2 3 2 Check conditions of the fuser unit Life count of fuser unit Check the life count of the fuser unit by using the self diagnostic mode The fuser close to the new fuser unit smells some odors Check that no foreign material exists in fuser unit 2 4 Check item 2 4 1 Check the fuser unit Check that no foreign materials such as paper are stuck inside of the fuser unit Rise up time is slow Check work Remove the foreign material Action to be taken at NG Halogen lamp Check that 100V is shown on the label on the rear of the fuser unit Replace the fuser unit 2 4 2 Check the optional parts Note Add on memory Install the optional parts add on memory again and re check the operations Replace the optional part HDD Install the optional part HDD again and re check the operations Replace the optional part Data Protection Kit A1 Refer to section 7 8 Note f any troubles such as printer does not start up normally occurs remove the CU options RAM HDD and check if the trouble symptom changes or not 44015503TH Rev 1 183 Oki Data CONFIDENTIAL 3 Paper Jams When paper jams occur or paper remains in the printer Paper Jam or Paper Remain is displayed on the operation panel By pressing the Help button a method to remove the paper is displayed remove the pap
77. printer Oki Data CONFIDENTIAL 77 amp e E 7 BOE o S E ow s amp a E SEE 2g G op x ow 3688 amp a E When the above messages are displayed Tray1 is applied here as an example 1 Pull the displayed tray 4 Open and close the top cover 2 Remove paper OPEN button 1854 44015503TH Rev 1 Oki Data CONFIDENTIAL Open the Cover Paper Jam Front Cover Open the Cover Paper Remains Front Cover When the above messages are displayed 1 Open the multipurpose tray 7 TROUBLESHOOTING PROCEDURE 3 Slowly pull out the jammed paper CD If you see the top edge of paper If you do not see the top edge of paper Front cover 5 Close the multipurpose tray 44015503TH Rev 1 186 7 TROUBLESHOOTING PROCEDURE Oki Data CONFIDENTIAL 3 Uninstall the four image drum cartridges and put them on a flat table i ce 7 ra m o Sf 6 gas 2 Gc 8 On G i o gt IF 7 6 TT 2 mcg On r When the above messages are displayed 1 Open the top cover 4 Cover the uninstalled image drum cartridges with black paper OPEN button 5 a If you see the top edge of paper pull out the jammed paper slowly 2 Touch the screw with a hand to discharge static 187 44015503TH Rev 1
78. restriction became more severe in IE7 7 5 4 6 1 Warning indication when SSL is made valid by self sign certificate When SSL is made valid by self sign certificate the following picture is obtained when web page is accessed and page will not be displayed Ane C c5 TTT co 72 CETS C7 07635 cert TO Web HOM MR LINE EMLA S Q ctc ven AS Com o NOM AMENS tA e men A CCC OO L Iw Web display when SSL is made valid by self sign certificate 7 TROUBLESHOOTING PROCEDURE Solution When Continue browsing this site not recommended is clicked on the warning screen the web page will be displayed However it has no effect on the web page function It can be used for browsing or to change setting of printer setup ME 1P adress 192 168 100 100 Pors100 MAC Address 00 00 87 84 96 09 re ee o ooocl rert LI 4 amaaa a OO C L L 19 Web page display when Continue browsing this site not recommended is clicked 44015503TH Rev 1 229 Oki Data CONFIDENTIAL 7 6 Fuse check If the following error is issued check the corresponding fuse of the CU control board PU control board and high voltage power supply board Refer to Table 7 6 Fuse Name Table 7 6 Fuse error Error Description Service call 918 However if the Duplex unit is not installed it is the 2nd 3rd hopping error Insert Point Duplex 2nd 3rd 24V Power supply shut down PU boa
79. sensor M RFID antenna K RFID antenna Y RFID antenna Cover open switch Duplex in sensor Duplex cover open N L SZ L E A Write sensor c ca ca ca Entrance sensor 2 gt Q KLEE O j aes Temperature and ORL humidity sensor Entrance sensor 1 sensor Rede Fuser lt release SH Oa First tray size setting switch T Tray 1 paper end Duplex bottom sensor Duplex rear sensor Fuser thermistor lower Fuser in sensor Second tray hopping sensor Second tray size setting switch sensor z Tray 2 paper end sensor Belt thermistor Color registration sensors L and R and density sensor gos ar Tray 3 entrance sensor asc Third tray hopping 4 N sensor Third tray size setting switch Duplex front sensor Tray 3 paper end sensor Figure 5 1 Switch sensor locations 44015503TH Rev 1 130 Oki Data CONFIDENTIAL Upper Display PAPER ROUTE PU Table 5 3 Switch scan detail 5 MAINTENANCE MENUS Lower display shows asterisk when function on upper display is unavailable 1 An Lis displayed when cover is open Detail Entrance Sensor 1 Lower display H No paper exists L Paper exists Entrance sensor 2 Lower display H No paper exists L
80. sensor that causes the error Clean the sensor to remove stain Replace the shutter Replace the PU board 1 2 Toner Remaining amount of toner Check if the message Prepare toner replacement or not Replace the toner appears or Replace toner cartridge with new one 1 3 Color registration error detection sensor Sensor is dirty Is toner or paper dust attached to the sensor Clean the sensor to remove stain 1 4 Color registration error detection sensor shutter Shutter operation is faulty 6 2 occurs Check item 6 2 1 Paper feed system Check the shutter operation by the self diagnostic mode Check work Replace the shutter or tune the mechanism Though REG ADJUST TEST of engine maintenance function is ok color blur Action to be taken at NG Paper feed system of the paper running path Check if any obstacle exists in the paper feeding path that hampers smooth paper run Remove the obstacle 7 5 3 7 7 1 Check item 7 TROUBLESHOOTING PROCEDURE Entirely black print All black print over entire page Check work 7 1 1 High voltage contacting condition Action to be taken at NG CH terminal Check that the terminal coming from the printer body contacts with the high voltage terminal that is located on the left side of the ID unit when viewed from the top by visual inspection Replace the termin
81. shutter or for other reasons However even if an error is issued it is not indicated on the operator panel Therefore forcible color registration correction will have to be performed in the self diagnostic mode section 5 3 2 6 to check the error indication 2 DESCRIPTION OF OPERATION Transport belt Belt waste toner box Sensor shutter Color registration sensor Belt cleaning blade Color registration sensor Left color registration correction pattern Color registration sensor 44015503TH Rev 1 25 Oki Data CONFIDENTIAL Error checking methods and remedial methods The color registration correction test function among the other self diagnostic functions is employed to check errors Section 5 3 2 6 Remedial methods against different errors CALIBRATION L or R DYNAMICRANGE L or R Check 1 Check 2 Check 3 If the above indication appears check the connected state of the sensor cable FFC If the connected state is found abnormal restore it to the normal state Check to see whether the sensor surface is stained with toner paper dust or any other foreign matter If itis found stained wipe it clean Check to see whether the sensor shutter opens and closes normally by the MOTOR amp CLUTCH TEST of the self diagnostic function If the shutter operates imperfectly replace the shutter unit If no problem was found by the checks 1 through 3 there is a problem with the circui
82. the EEPROM the engine control board with a new one clears life information about consumables including the belt toner and image drums Note that until the consumables are replaced this makes differences between their displayed consumed and consumed lives Such life information cleared is as shown below Upon replacement of the consumables the information counts except Total Sheets Fed are cleared and differences between the counts and consumed lives of the consumables are cleared Description Detail A value converted on an A4 page basis from the number of pages printed to date after installation of a fuser unit Fuser Unit A fuser life count Belt Unit A value converted on an A4 page basis from the number of pages printed to date after installation of a belt unit A belt unit life count Image Drum Unit Black Image Drum Unit Yellow Image Drum Unit Magenta Image Drum Unit Cyan Total Sheets Fed Each the life count of the image drum unit associated with this option A printer life count A value converted on an A4 page basis from the number of pages printed to date after installation of the image drum unit associated with this option The total number of sheets fed Prints Black Prints Yellow Print Magenta Prints Cyan Each the number of pages printed with the image drum associated with this option The number of pages printed after installation of a new image drum unit
83. the Maintenance Utility operation manual section 2 4 1 1 2 about PU board setup functionality To assign a PU serial number to the printer in the PU serial number setting window enter eleven characters i e ten characters preceded by a single byte zero 0 note a read PU serial number is ten characters As shown in the following serial number label example the ten characters are the printer s the SAP serial number excluding the revision number Ten characters to enter edited to eleven characters preceded by single byte zero 0 OAE01234567 A C UN go N AE0123456789 1B Made in C Serial number label example Revision number au 44015503TH Rev 1 146 Oki Data CONFIDENTIAL The PU serial number is shown at Printer Serial Number in the header of the printer s configuration report a Menu Map output from the printer After the PU serial number is changed it can be checked by printing the report from the printer 2 Switching to Shipping mode When the engine control board is replaced with a new one the printer is placed in the Factory mode Switch the printer to the Shipping mode To switch use the Factory Shipping mode window described in section 2 4 1 1 2 2 of an applicable Maintenance Utility operation manual section 2 4 1 1 2 about PU board setup functionality Note Replacing
84. to be taken at NG PU board fuses F4 F5 Check if the fuses F4 and F5 are not open circuit or not Replace the PU board 24V power that is supplied to the PU board Check the power supply voltages at the POWER connector 0 of the PU board The follow voltage must appear respectively Pins 4 5 and6 24V Pin 8 OVL Pins 1 2 and 3 OVP 7 5 2 13 Print speed is slow Performance is low 13 1 Print speed decreases Check item 13 1 2 Media Weight set Check work ting Replace the low voltage power supply Action to be taken at NG Media Weight that is specified for the print Check if the wrong Media Weight has been specified or not Correct the Media Weight 7 TROUBLESHOOTING PROCEDURE 7 5 2 14 Option unit cannot be recognized 14 1 Duplex unit cannot be recognized Check item 14 1 1 Duplex board Check work Action to be taken at NG Duplex unit Check if the Duplex unit of C830 specification is being used or not Replace the Duplex unit 14 1 2 Check the system connection Check the system connection from the PU board to the Duplex board V7Y PCB Square connector connecting the Duplex unit to the printer Check that the cable between the PU board option connector 3 to the Duplex board is normally connected Check if any foreign material exists in the connecting portion of the square connector Cor
85. turned off Refer to section 7 5 4 1 2 Is the SSL TLS setting set to ON 2 Ifthe printer setting page is not displayed the followings are probable Version number of the browser is old Refer to section 7 5 4 1 3 Check version number of the Web browser Encryption strength has been set to Strong Refer to section 7 5 4 1 3 Check encryption strength of a printer The key exchange system of a printer is not supported by the browser Compatibility problem Refer to section 7 5 4 1 5 Check the key exchange type of the certificate 44015503TH Rev 1 21947 Oki Data CONFIDENTIAL 7 5 4 1 1 Is the certificate created Log on in as the administrator and select Security Encryption SSL TLS If the following screen is displayed certificate of the printer is not created yet The same screen is displayed when failed to create certificate Solution Create certificate by referring to the User s Manual Advanced edition MNO GRD BED WOVE TAD AR SSL TLS can encrypt both prar Configuration ma the webpage as you are dong ow and Pert Data when porting va PP STEP Create a Contesto Using set signed Certificate C Using a Certificate which a Certification Authority signed Conon Cotes soned by Certicanon aren iere iue Before creating certificate default state 7 TROUBLESHOOTING PROCEDURE 7 5 4 1 2 Is the SSL TLS setting set to ON Log on in as t
86. your identity to a remote computer Ensures the identity of a remote computer Ena res software came from software publisher Protects software from alteration after publication 1 3 6 1 4 1 6334 1 0 Refer to the certification authority s statement for detas Issuedto Comodo Japan CA Issued by GTE CyberTrust Global Root Valid from 6 17 2004 to 0 27 2012 3 The Certificate Import Wizard is displayed Install Certificate in accordance with the displayed procedure Select Automatically select the certificate store based on the types of certificate Then the Certificate will be installed automatically Welcome to the Certificate Import Wizard This wizard helos you copy certificates certificate trust ts end certificate revocation Mats from your disk to a eortlicoko store A certificate which is issued by certification authorty is a confirmation of your identity and contains mfcrmation used to protect date or to establish secure network connecuons A certificate store is the system area where contficatas sre kept To continue cick Next ni Qum Com Certificate Store Certificate stores are system areas where certificates are kapt Windows can automatically select a certificake store c you can specify a location for select the certificate store based on the type of O Pisce al certificates in the Following store 44015503TH Rev 1 226 Oki Data CONFIDENTIAL 7 5 4 5 Other ques
87. 0 Belt motor Assy and fuser motor Assy 1 Remove the main control PCB print engine roller PCB see sections 4 2 7 and 4 2 8 2 Remove the low voltage power supply see section 4 2 19 7 3 Remove the insulator 4 REPLACEMENT OF PARTS 4 Unclamp the two cables and to detach the belt motor Assy remove the four screws silver colored of which brackets are marked with a number 2 in a rectangle 2 OO 0 NONAS Kish y X LANN lt rl Tyee 9 Q9 RO att NS DA O 0 9 SB 44015503TH Rev 1 94 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 5 Remove the four screws silver colored to detach the fuser motor Assy 44015503TH Rev 1 95 4 REPLACEMENT OF PARTS Oki Data CONFIDENTIAL 4 Pull out the shaft leftward and side L Assy 1 See sections 4 2 1 to 4 2 20 4 2 21 Side R Assy G D Oo Q T E 2 o o Oo ba o X E fe E o 2 o 2 colored silver 2 Remove the two screws bracket to remove the belt bracket D silver colored o o o o X t o 2 G E o tc D shaped ring and the image drum lift up gear R tool number 8 3 Remove the E 96 44015503TH Rev 1 4 REPLACEMENT OF PARTS Oki Data CONFIDENTIAL 7 Remove the four sc
88. 00 endlessly prints pages COLOR setting ON displays with the press of the ENTER button the information shown below Print setting for each color The input position is shifted with the MENU up COLOR Y ON M ON arrow or MENU down arrow V button This setting is switched between ON and OFF by the press of the ONLINE or CANCEL button The display for the setting restored to the previous one with the press of the BACK button ON C ON K ON 44015503TH Rev 1 134 Oki Data CONFIDENTIAL 4 With PRINT EXECUTE on the lower display after the operation in step 2 pressing the ENTER button executes test printing by using the setting made in 4 2 steps 2 and 3 The test printing is cancelled by pressing the CANCEL button When detected an alarm shown in the Detail section of the following list is displayed on the operator panel causing the printing to stop refer to the operator panel display detail shown in section 5 3 2 14 where the messages displayed are different from those in PU test printing PAPER END SELECTED TRAY Panel Display Message No paper exists DUPLEX UNIT IS NOT INSTALLED The duplex unit is not installed SELECTED TRAY IS NOT INSTALLED The selected tray is not installed REMOVE PAPER OUT OF DUPLEX An internal error of the duplex unit INSTALL CASSETTE TRAY OPEN The cassette of the selected tray is slid out Print patterns
89. 1 Sensor lever operation check Replace the planetary gear Two sided printing jam occurs during transporting paper inside the Duplex unit Action to be taken at NG Dup R Dup F sensor lever Remove the Duplex unit and check movement of the sensor lever Replace the sensor lever 8 4 2 Sensor check condition of the sensor signal Check the detection Confirm that the sensor signals are normally detected by using the SWITCH SCAN function of the self diagnostic mode For all sensors except the Dup IN sensor check the detection condition of the respective sensor in the two status One is the status in which paper remains inside the Duplex unit The other is the status in which paper is removed from the Duplex unit Replace the Duplex board V7Y PCB or replace the defective sensor or connection cable Check item 8 5 1 Clutch operation check 7 TROUBLESHOOTING PROCEDURE Paper is not supplied from the Duplex unit to the regist roller Check work Action to be taken at NG Duplex clutch Confirm that the Duplex clutch works normally by using the Motor amp Clutch Test of the self diagnostic mode Confirm it by listening to the sound Replace the V7Y board or clutch 44015503TH Rev 1 201 Oki Data CONFIDENTIAL 7 5 2 9 9 1 Check item Paper size error error code 400 and 401 Jam occurs when paper end is located near
90. 180 xpsp sp2 rtm er Strength 128 bit M Product 10 552 10 Update Versions SP2 I NCSA was tere ba uias d Hus erbe Champaign 3 Input the administrator password and open the setup screen as an administrator 44015503TH Rev 1 221 Oki Data CONFIDENTIAL 7 TROUBLESHOOTING PROCEDURE 5 Check the Encryption Strength 8 Amessage prompting your confirmation will be displayed Click Yes NIC reboots in order to reflect the setup value 9 Ifthe printer is displayed in the printer list the setup is complete with success etup SLOT 1 7 Check the setup contents and press OK 44015503TH Rev 1 222 Oki Data CONFIDENTIAL 7 TROUBLESHOOTING PROCEDURE Solution Set the encryption strength to Weak How to change encryption strength with Telnet Note Telnet cannot be used if it remains in the default setting To change the encryption strength Telnet must be set to Enable Select the command prompt DOS prompt and enter Telnet lt printer IP address gt and press Return Establish connected using administrator user name and password Select the menus in this order 4 Security Config 5 Cipher SSL TLS 2 Cipher Strength Then change the cipher strength as desired 1 Strong 2 Standard 3 Weak 44015503TH Rev 1 229 Oki Data CONFIDENTIAL 7 5 4 2 Print operation is not possible If print operation
91. 2 Oki Data CONFIDENTIAL Classification Option RAM Specification s 256 512 MB DIMM removable User installable 2 5 IDE HDD Standard internal hard disk Data protection kit A3 Tray configuration 2nd tray and 3rd tray Cassette Universal 530 sheets Duplex unit Provided Long sheet supporter Not provided Others Factory Japan setting Unavailable PCL PS model Other USB IF logo Provided Windows logo Provided Operation with UPS or inverter Proper operation by use of a UPS uninterruptible power supply or an inverter is not guaranteed Do not use a UPS and an inverter 1 CONFIGURATION 44015503TH Rev 1 13 Oki Data CONFIDENTIAL 1 5 Interface specifications 1 CONFIGURATION 1 5 1 USB interface specifications 1 5 1 1 USB interface overview 1 Basic specifications USB Hi Speed USB supported 2 Transmission mode Full speed Max 12 Mbps 0 25 High speed Max 480 Mbps 0 05 3 Power control Self powered device 1 5 1 2 USB interface connectors and cables 1 Connector Printer side B receptacle female Upstream port Product equivalent to UBR24 4K5C00 Made by ACON Connector pin arrangement Cable side B plug male Length USB 2 0 cables no more than five meters long two meters or less recommended Shield
92. 21 J509 C503 E a D503 D507 Z 506 P518 8 zm D502 g D505 D506 l d B R547 7 D504 meee 7 J510 H JJ 7999 R514R515 R531 R546 3 R545 D509 C520 44015503TH Rev 1 246 Oki Data CONFIDENTIAL 8 CONNECTION DIAGRAMS 5 Second Tray Control PCB V7Y 11 PCB Component side Soldering side FET502 brise i C535 amp oz 88 357 i 792 1 dun 8 uc 4 m J516 D J522 R572 8 l Bg rsi7 Ss P359 IS oS R574 R576 Oza R573 as R558 Q502 E R557 lg C519 R556 TR502 C518 R555 mE C517 R554 C516 R553 R552 J514 a e
93. 415 Magenta Error 416 Cyan This error does not occur in the yellow and black toner When the cover is opened closed it changes to the warning status making possible to perform printing of approx 50 copies Display on operator panel LINE Toner cartridge for other company s printer use is in the printer COLOR For details please see Help 7 TROUBLESHOOTING PROCEDURE Contents Indicates that it is not the Toner cartridge for the use of this printer It recovers by changing the Toner cartridge for the use of this printer Error 620 Yellow Error 621 Magenta Error 622 Cyan Error 623 Black Change the Toner cartridge COLOR For details please see Help Indicates that the printer runs out of toner When the cover is opened closed it changes to the warning status Error 410 Yellow Error 411 Magenta Error 412 Cyan Error 413 Black The Toner cartridge is not genuine goods COLOR Terminate the printing for protecting the printer For details please see Help Indicates that it is not the Toner cartridge for the use of this printer It recovers by changing the Toner cartridge for the use of this printer Error 550 Yellow Error 551 Magenta Error 552 Cyan Error 553 Black Toner cartridge is incorrect COLOR For details please see Help Indicates that it is not the Toner cartridge for the use of this printer It recovers by changing the Toner cartrid
94. 4299 usol M8788 6 94 riod 5 o 254 S198 Sr cu eee L ceswu szewu d B 6750 9 E lt 9198 82 SEET zn Et d cJ g eg Gor QQ Q 4194 p E S RB OONLae O 8198 SU D g S l i 99 oo0r9 619H SE og 3 Is ija f 2 O OO 699 S 9H 0199 Z 3 3 8 8 S 90 0990 sggo 98 B eu esol U lS y 00 0 89H cau 2294 g oon 99H c3 E ae EG cues R RS Se IGS B88 p B ggm i iU pensi T S 8 9 9294 voss amp E zm 2320 rosaa v ES i Sp o zou LG E dag g 8 10500 7 8D zz84 g 3 auo d SOUS o a eu 9 Z 55 19490 2 8 8 ER Z 8 81648Q T eU O SS E 9068 8 619480 E TE o l a 99H le E e 8 066490 S L amp assu 5 Wes 959 129490 2 BI 5 I 72252 g opse SO IDIDID e K LO Sm 378 m w Sou R g pzs480 8 4 F280 2 BEES i E DI E EET 755 S LS g sas Ta m8 LS O8 a L 9 n HE 099900 RAs 5 525490 SC Gs e Boe S Sos LOSWHYH S S 2 is 1990 BE 30 nooo E 225480 E iE G O 8 css of S355 X 925490 i O6SWH g SI iS Pero p o LESS N mama P n go ARAS m S0S4 g 2 1 n O SOSWHY ZOSWHY S 6zsJad D E E i 9 2 oesiga GE z TEOS E Lessgq Li S9 PPPD 5 zess L U ee o og lc goon 9 768 gu E D z aaae i 2883 l E ET Losna rana kes oe R B 8 8 L 8 bi vozo P E outros DD D i pepe EL ne Be NR Wu lt lt 6889 56 D 8888 Bgl we 5o SoswHHvOsWHH S 4 So 244 44015503TH Rev 1 2 AM Oki Data CONFIDENTIAL 8 CONNECTION DIAGRAMS 3 Rellay PCB P6Y PCB Component side
95. 5 MAINTENANCE MENUS 5 4 2 EEPROM setup after CU board replacement The user set information on the CU board must be maintained on the replacement CU board for the board For operation to maintain CD Install the EEPROM directly from the board to the replacement board see below 2 Copy information from the EEPROM by using Maintenance Utility see section 5 2 Steps D and cannot be used when a service call 40 an EEPROM error occurs In such a case reset network information including an IP address after the board is replaced with the replacement one EEPROM replacement after CU board replacement The EEPROM on the CU board is installed by using an IC socket Replace the EEPROM with new one as follows 1 Remove the EEPROM and the MAC address label from the CU board 2 Insert a screw driver between the EEPROM and IC socket and remove the lead of the EEPROM so as that the lead is not bent 3 Being sure that the EEPROM and a new CU board to install it are oriented in the same direction install the EEPROM on the new board 4 Place the MAC address label on the new board 5 Print a configuration report a Menu Map and make sure that the MAC address on the Menu Map is the same as that on the MAC address label EEPROM MAC address label 44015503TH Rev 1 147 Oki Data CONFIDENTIAL 5 5 Manual density adjustment setting 5 MAINTENANCE MENUS C830 is shipped with the auto density adjustmen
96. 80 o ei b 4 3 4910 919 33 oft oz WONN oof p134 2 1nowo on on L p ionan aU RES z S FEZO J suL z E E 24205 o Es E a E 91 522 OF Ba nd 2455 Pat eg ees E Baez 79 52 155 S E B Y aHa 18 L Z i 6 9 3333 mg E mrov c mm E ns o L5 atl U g S Qzvzioo S99 999 lt 190 9 S S 9 9 Z bdo 84H 9 WH K Ll 1H 9H 3 D i o 00c Sannia ev 661 by i c 6s9 8 CONNECTION DIAGRAMS LINH SAWY aat ev 99 uawodaaHo 095 S d eeu LED Ord veo L 1 en Lyne seo _ zywy 6 9 18990 z399 L3 D be Sand 12 erwy v2 to sane Z9 vrWH 99 Or 6 Dn n n Fon n on T ASzavdo C9 JjdHA O0 eido wom LA EQVdO MET 040 C3 e99 OI C 890 355 oewy v2 8D Sp 2 059 159 Irwy rte olo osit 3aowia Jo ezian sa 0 an0 roa CH 0910 1910 44015503TH Rev 1 243 8 CONNECTION DIAGRAMS Oki Data CONFIDENTIAL
97. 918 051 MERE D MD 204 8 1 Jam occurs immediately after the power is turned on 1st tray 191 12 1 The low voltage power supply fan does not rotate immediately after the 3 2 Jam occurs immediately after the paper feed is started 1st tray 191 power IS TUM OTI csset cities REED Rim IU 204 dj aaia de 380 193 12 2 Duplex fan does not rotate during the Duplex printing 204 eed jam error code 2801 12 3 All fans of the printer do not rotate sese 205 4 1 Jam occurs immediately after the power is turned on 193 P 4 2 Jam occurs immediately after the paper feed is started 193 13 dp TE is aoa Eur ET e rint speed decreases iiie cipe eA a ee 5 Paper feed jam error code 390 Multipurpose tray sssessssssse 194 l P 5 1 Jam occurs immediately after the power is turned on 14 Option unit cannot be recognized sss eee eee eee 205 Multipurpose tray 194 14 1 Duplex unit cannot be recognized sse sese essen eee 205 5 2 Jam occurs immediately after paper feed is started 14 2 Option try unit cannot be recognized sss eee eee eee 205 Multip rpose tray accion cec ertt tt rette tereti ceps ree e tedacal 195 15 LED head cannot be recognized error code 131 132 133 134 206 6 Paper running jam error code 381 sesm 196 15 1 Service call 131 to 134 LED HEAD Missing Ee 206
98. ACT BLOWN INTACT BLOWN INTACT BLOWN INTACT BLOWN INTACT BLOWN Belt reflection test result display items under option marked with 4 BELT REFLECT RESUST L SIDE R SIDE MENU up arrow UN MENU down arrow V LED HEAD DATA K M LED head serial number display n 01 23 45 6789 1234567890123 BELT UNIT CHECK ID UNIT CHECK BOTTOM WRT POINT Note Hold down the ENTER button for three seconds to determine a parameter NBC 44015503TH Rev 1 128 Oki Data CONFIDENTIAL 5 3 2 2 Normal self diagnostic mode level 1 The normal self diagnostic mode menus are as follows Switch scan test Self diagnostic menu SWITCH SCAN Adjustment Checks an input sensor or switch Maintenance Utility No 18 Motor and clutch test MOTOR amp CLTCH TEST Tests the operation of a motor or clutch No 19 Test printing TEST PRINT Prints a test pattern stored in the PU Unavailable Color registration adjustment test REG ADJUST TEST Judges the color registration adjustment mechanism as pass or fail No 20 Density adjustment test DENS ADJ TEST Judges the density adjustment mechanism as pass or fail Consumable counter display CONSUMABLE STATUS Displays the usage of a consumable Consumable life counter display Factory Shipping mode switching Fuse status display PRINTER STAT
99. CTORY MODE SHIPPING MODE 3 A setting for the option can be selected by pressing the ENTER button with the option on the display 4 Hold down the ENTER button for three seconds with the setting on the display The setting is stored in the EEPROM The state in step 2 is restored 5 Repeat steps 2 through 4 when necessary 6 Press the BACK button to end the option the state in step 1 is restored Option Settings Function FACTORY FACTORY MODE Establishes the Factory mode a fuse cut disabling MODE mode SHIPPING MODE Deselects the Factory mode to enable the fuse cut function FUSE INTACT BELT UNIT Displays the fuse status of the transfer belt unit FUSE UNIT Displays the fuse status of the fuser K ID UNIT Displays the fuse status of the black image drum unit Note Six asterisks a Y ID UNIT Displays the fuse status of the yellow image drum unit identifies M ID UNIT Displays the fuse status of the magenta image drum INTACT or unit BLOWN C ID UNIT Displays the fuse status of the cyan image drum unit 44015503TH Rev 1 142 Oki Data CONFIDENTIAL 5 3 2 11 Self diagnostic function setting The self diagnostic function setting is used for enabling or disabling the error detection by sensors The detection can be enabled or disabled temporarily for troubleshooting Allowing for setting engine
100. Certificate Refer to section 7 5 4 4 2 Network card is initialized Deletion of CSR was executed while user is applying issuance of certification to certifying authority i e in the state of Waiting for Installation of Certificate Refer to section 7 5 4 4 3 Deletion of CSR is executed Intermediate Certificate is installed Refer to section 7 5 4 4 4 Installation of intermediate Certificate is desired 7 5 4 4 1 User has changed the IP address of a printer If IP address of a printer is changed to other IP address than the IP address during creation of CSR error is issued and installation of Certificate become impossible If the changed setup is only the IP address of printer error will not be issued if the IP address is returned to the original address Solution Return the IP address of printer back to the IP address during creation of CSR and then install Certificate Note Do not change any setup of printer while creation of Certificate of certifying authority is in progress during the period starting from creation of CSR up until installation of Certificate If changed the already issued Certificates become invalid necessitating re setup starting from the very beginning If printer setup is changed after Certificate is obtained the Security warning is displayed on the web browser If IP address of printer is changed the Certificate becomes invalid In the case of Certificate of certifying au
101. D OBSOLETE DELETED NO BLOCK DEVICE BAD SEEK INTERNAL ERROR WRITE ONLY 3 4 5 6 27 8 9 Replace the HDD No remedial action is required when print such as authentication print is not used Invalid data has been received Press the ON LINE button Varies Varies Prompt user to press the ON LINE button to disappear the warning because the printer has received an invalid data This error is displayed when a printer has received the unsupported PDL command Press the ON LINE button Feed paper Multipurpose tray MEDIA_SIZE Press the ON LINE button Indicates that the print request of manual paper feed is issued Prompt user to feed manually the paper that is indicated by MEDIA_SIZE Unit of paper size in the Custom mode follows the unit specified display unit menu setting of the MP tray unless otherwise specified by driver If unit of paper size is specified by driver it is displayed in units specified by driver Paper size in the Custom mode is displayed as lt width gt x lt length gt lt unit gt ex 210 x 297 mm 8 5 x 11 0 inch Press the ON LINE button The data will be deleted unless the ON LINE switch is pressed within the time set by Manual Timeout 44015503TH Rev 1 167 Oki Data CONFIDENTIAL If a printer detects an un recoverable error the following service call error is dis
102. D units when the printer is operated for color print As the lift up motor rotates clockwise the lift up link slides to the left causing the ID units to come down as can be seen in Figure 2 6 Namely the printer is readied for color print 3 Figure 2 7 shows the motions of the different ID units when the printer is operated for monochrome print As the lift up motor rotates counterclockwise the lift up link slides to the right causing the ID units to go up except for the K ID unit as can be seen in Figure 2 7 Namely the printer is readied for monochrome print 2 DESCRIPTION OF OPERATION ID unit operations during color printing C ID unit Down M ID unit Down Y ID unit Down K ID unit Down C ID unit M ID unit Y ID unit K ID unit Lift up motor counterclockwise Lift up link Figure 2 6 ID unit operations during monochrome printing C ID unit Lift up M ID unit Lift up Y ID unit Lift up K ID unit Down C ID unit M ID unit Y ID unit K ID unit S U K Lift up motor clockwise Lift up link Figure 2 7 44015503TH Rev 1 23 Oki Data CONFIDENTIAL 5 Fuser unit and paper ejection 1 As illustrated in Figure 2 8 the fuser unit and the eject roller are driven by the DC motor As the fuser motor rotates counterclockwise the heat roller rotates This roller fixes toner images by heat and pressure 2 At the same time the eject rollers rotate and eject pr
103. EDIA_SIZE MEDIA_TYPE and press the ON LINE button For details see on line help 7 TROUBLESHOOTING PROCEDURE Contents Indicates unmatch between the media type in the tray and the print data occurs Prompt user to insert paper in the tray Error 460 Multipurpose tray Unit of paper size in the Custom mode follows the unit specified display unit menu setting of the MP tray unless otherwise specified by driver If unit of paper size is specified by driver it is displayed in units specified by driver ex 210 x 297 mm 8 5 x 11 0 inch User is requested to change paper ofthe tray and press the ON LINE button Change paper size of the YTRAY Insert the MEDIA_SIZE MEDIA_TYPE and press the ON LINE button For details see on line help Indicates that the paper size of the tray or the paper size and the media type do not match the print data Prompt user to insert paper in the tray Error 461 Tray 1 Error 462 Tray 2 Error 462 Tray 3 Unit of paper size in the Custom mode follows the unit specified display unit menu setting of the MP tray unless otherwise specified by driver If unit of paper size is specified by driver it is displayed in units specified by driver ex 210 x 297 mm 8 5 x 11 0 inch User is requested to change paper of the tray and press the ON LINE button Change paper size of the multipurpose tray Insert the MEDIA_SIZE MEDIA_TYPE and press the ON LINE button
104. EMSOL to cross hatched areas 44015503TH Rev 1 108 Oki Data CONFIDENTIAL 2 Plate main Assy Class F EM 30L to 4 gear end faces Gear idler A Gear idler drum Gear idler B Plate main caulked 1 X Gear reduction ID Class C EM 30L to gear tooth surface and end face Class A EM 30L to tooth surface Class F EM 30L to gear end faces Back of gear reduction B 4 REPLACEMENT OF PARTS Class C EM 30L to 9 gear end faces Gear idler drum Gear idler A Gear idler B Plate main caulked Gear reduction ID 44015503TH Rev 1 109 Oki Data CONFIDENTIAL Planet Assy Moderate amount Class C Washer Molykote HP300 to tooth tips Spring planet Gear planet roller Posts planet RE2 SK Moderate amount Class C Molykote HP300 to posts Plate planet FU Bush 4 Gear planet release 4 REPLACEMENT OF PARTS Plate main 2 Assy Moderate amount Class C Molykote HP300 to tooth tips Gear idler release Gear reduction roller Moderate amount Class C Molykote HP300 to posts Gear reduction A 4 y HLINY C LL Planet Assy Gear reduction B2 Moderate amount Class C Molykote HP300 to tooth tips Moderate amount Class C Molykote HP300 to tooth tips Plate main 2 caulked 44015503TH Rev 1 110 4 REPLACEMENT OF PARTS 9 2 Plate sid
105. ERFLOW Download failure because the FLASH capacity became full during writing or reading the language file 4 MEMORY FULL Failed to secure memory Space 5 UNSUPPORTED DATA Download of the data that is not supported by the printer Display on operator panel LINE Set in paper Multi purpose Tray MEDIA_SIZE Press the ONLINE button For details please see Help Insert cassette YTRAY For details please see Help 7 TROUBLESHOOTING PROCEDURE Contents Indicates that a print request is issued to the multipurpose tray that has run out of paper Paper feed restarts when user pressed the ON LINE button Error 490 Multipurpose tray Unit of paper size in the Custom mode follows the unit specified by menu unless otherwise specified by driver If unit of paper size is specified by driver it is displayed in units specified by driver Indicates that cassette is removed from the Tray 1 or Tray 2 that is located in the path when a print from Tray 2 or Tray 3 is attempted Error 440 Tray 1 Error 441 Tray 2 Insert cassette YTRAY For details please see Help Indicates that paper feeding is not possible because cassette has been removed from the corresponding tray when a print from the tray is attempted Error 430 Tray 1 Error 431 Tray 2 Error 432 Tray 3 Wait for a while Varies Network setting is being saved Varies When the network related setting items are updated contents
106. EUU 230 7 7 Paper cassette switches versus Paper size correspondence Te 231 7 8 Data protection kit A3 0 ee esser essere sees eser nner enen 232 Oki Data CONFIDENTIAL 7 TROUBLESHOOTING PROCEDURE 7 1 Before starting the repair work 1 Confirm the basic check inspection points described in User s Manual 2 Get the information status from client at the time when the trouble has occurred as much in details as possible 3 Create the status close to the user s status when the trouble has occurred and inspect a printer in that status 7 2 Confirmation items before taking corrective action against abnormalities 1 2 3 4 Is the usage environment of a printer normal Are the consumable items toner drum cartridge replaced normally 1 2 3 Is the print media paper normal Refer to Specifications Paper in User s Manual 4 Is the drum cartridge installed normally N oo Precautions when taking corrective action against abnormality Do not touch the OPC drum surface with your hand or any foreign materials Do not expose the OPC drum to the direct sunlight The fuser unit will be hot Do not touch Do not expose the image drum to any light for 5 minutes or longer under the normal room temperature 7 4 Preparation for troubleshooting 1 Display on the Operator Panel Error status of this printer is displayed on the LCD Liquid crystal display of the Operator Panel Take appropri
107. FE LED DISABLE the inspection LED is turned off Varies Replace the fuser Indicates that the fuser had reaching end of life warning It is warning only Life end error is not issued This status is displayed when the cover is Opened Closed after the Fuser Life error has been issued Replace the fuser with the new fuser COLOR The toner cartridge is not installed in the printer Indicates that the toner cartridge is not installed This status is warning only 9e COLOR 6 Yellow Magenta Cyan Black Install the toner cartridge Be careful that the toner cartridge supplied with the product cannot be used if the toner cartridge of other supply is used COLOR Replace the image drum Varies Indicates that the image drum has reached end of life This status warning is issued when the cover is Opened Closed once after the Image Drum Life end error is issued to recover the printer once 9e COLOR 6 Yellow Magenta Cyan Black Replace the image drum of the indicated color 44015503TH Rev 1 163 Oki Data CONFIDENTIAL Panel display The mark indicates no message in the upper row Varies Belt Reflex Error Inspec tion lamp Details Belt reflectance check error Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when t
108. HDD data damage or hardware failure 250 Does the printer start up normally when the Admin menu Disk erase is executed 257 Does the printer start up normally when the Admin menu Check Disk is executed No If users data protection kit A3 that is connected in the very beginning does not exist Maintenance is complete Data stored in HDD is partly Step damaged 1 Does the printer work normally when the maintenance CU board D and the data protection kit A3 D for maintenance use are installed Re setting of IP address and instead of original boards others are required No Note 1 3 and 4 Maintenance is complete HDD failure Step 2 Step Replace the printer Analysis is not possible Note1 When EEPROM of user s board is used error 253 HDD unmatch occurs Re set the user environment such as IP address by using the EEPROM of maintenance board Note3 Data protection kit A3 after replacing should be collected by either of the following methods 1 Disassemble the kit and deliver only HDD storing user secret data to a user 2 Take any measures to prevent information leak Note4 When the CU board is replaced the printer cannot be used without the specified HDD because the users CU board has been linked to the specific HDD 7 TROUBLESHOOTING PROCEDURE If the printer does not start up normally while showing communication error and LCD does not show any display Perform pr
109. M An error message is displayed even in the forced ONLINE mode when the printer has an error i When turning on the printer press and hold down the BACK MENU down arrow V and ENTER buttons in combination until STATUS MODE appears on the operator panel ii When the printer operates properly the operator panel shows ONLINE When the printer has an error it indicates an error but the printer is internally online being ready to communicate 2 When the EEPROM on a board to be removed cannot be accessed When SERVICE CALL 104 Engine EEPROM Error is displayed or data cannot be read from the EEPROM after replacing the board to a new one follow the following procedure to perform operation by using Maintenance Utility 1 PU serial number setting applicable Maintenance Utility operation manual section 2 4 1 1 2 about PU board setup A SAP serial number is assigned to the printer The number is placed at the top of the serial number label of the printer consisting of total twelve characters two characters that indicates a production place two characters that indicates a month and year six characters that indicates a manufacture number sequence number and two characters that indicates revision number e The PU serial number is ten characters from the SAP serial number The rest two characters are the revision number The PU serial number is set in the PU serial number setting window described in section 2 4 1 1 2 1 of
110. N MENU SYSTEM CONFIG MENU NEAR LIFE LED DISABLE the inspection LED is turned off COLOR Yellow Magenta Cyan Black Remedial measure Panel display The mark indicates no message in the upper row Replace the belt Varies Inspec tion lamp 7 TROUBLESHOOTING PROCEDURE Details Indicates that the transfer belt has reached end of life warning Warning only Life end error is not issued This status is displayed when the cover is Opened Closed after the transfer belt has reached end of life Remedial measure Replace the belt unit with the new belt unit Fuser is reaching near Life end Indicates that the fuser is reaching near life end If the menu has been set as follows ADMIN MENU SYSTEM CONFIG MENU NEAR LIFE LED DISABLE the inspection LED is turned off COLOR The printer runs out of toner Indicates that the printer runs out of toner This status warning is issued when the cover is Opened Closed once after the error is issued to recover the printer once 9e COLOR 6 Yellow Magenta Cyan Black Replace the toner cartridge with the new toner cartridge Varies Belt is reaching near Life end Indicates that the transfer belt is reaching near life end Because it is warning only print is not stopped If the menu has been set as follows ADMIN MENU SYSTEM CONFIG MENU NEAR LI
111. ONFIDENTIAL 6 3 Pick up roller cleaning 6 CLEANING The pick up rollers must be cleaned when a vertical line occurs on printed output Note Use a soft cloth to clean the pick up rollers so as not to damage their surfaces Paper feed roller and pad cleaning When frequent SLIDE OUT TRAY PAPER JAM tray name messages occur clean the paper feed rollers and pad of the tray identified by the tray name in the message 1 Pull out the paper cassette of the tray being displayed 2 Wipe the paper feed rollers large and small with a cloth tightly wrung out with water Paper feed roller large Paper feed roller small 3 Wipe the pad of the paper cassette with a cloth tightly wrung out with water Note When frequent OPEN COVER PAPER JAM FRONT COVER messages occur clean the paper feed roller of the multi purpose tray in the same manner as described above 44015503TH Rev 1 1554 Oki Data CONFIDENTIAL f TROUBLESHOOTING PROCEDURE 7 1 Before starting the repair work esec esec eser esse ee esec ee eees sees eee 157 7 2 Confirmation items before taking corrective action against AMON MANNS cca ees es ec ccs ete E tax ate ee 157 7 3 Precautions when taking corrective action against abnormality 157 7 4 Preparation for troubleshooting sese eee eee eee eee eee eee 157 7 5 Troubleshooting method ccccsccceceeeeeeeeeceeeeeeeeeeeeeeeeseeeees 158 Te T CHECK EE E
112. RAM C Select an appropriate value in Number of Trays and click OK om Ge For users other than Mac OS X 10 5 users Double click Application Utilities Printer Setup Utility in the hard disk Select OKI C830 and click Show Info and open Printer Info Q Select Installable Options Select an appropriate value in Number of Trays and click Apply Changes G Close Printer Info 44015503TH Rev 1 45 Oki Data CONFIDENTIAL 3 INSTALLATION 2 Installation of a roller cabinet 1 Turn off the printer to remove the power cord and the printer cable j 1 When placing the printer on the floor it is recommended to use a roller cabinet The printer Note Installing with the printer ON may damage the printer main unit or printer with additional trays can be set on the cabinet Memo Refer to Turning off the power for the turn off procedure This cabinet has rollers that allow users to move the printer easily You can store paper or consumable in this cabinet 2 Put the additional trays on the cabinet Cabinet Note Do not lift the printer and additional trays together Align the holes on the bottom of the additional tray to the pins of the cabinet Place the additional trays gently on the cabinet Accessories Sy ES of Screw Anti tip bracket Anti tip bracket Anti tip bracket Spoori Plate 17 pieces cover 6 pieces for the rear side for the front side pp 2 piec
113. RANGE L Y M C FINE ADJ D RANGE R Y M C FINE ADJ CRSE ADJ Y L R X FINE ADJ CRSE ADJ ML R X FINE ADJ CRSE ADJ C L R X FINE ADJ FINE ADJY L R X_ FINE ADJ FINE ADJ ML R X FINE ADJ FINE ADJ C L R X REG ADJ Y L R X REG ADJ ML R X REG ADJ C L R X CRSE ADJ Y Y L CRSE ADJ Y Y R CRSE ADJ Y X CRSE ADJ M Y L CRSE ADJ M Y R CRSE ADJ M X CRSE ADJ C Y CRSE ADJ C Y R CRSE ADJ C X PE PNE CVO T1 CASETTE SIZE E P A LU T FI C EI Cc HOP_LF_FED SIZE T3 T3 T3 s CV ID UP DOWN LV FAN TEST FUSER FAN DUPLEX FAN FUSER2 FAN Note Holding down the ENTER button for two seconds for a motor to be accepted keeps the motor running M L D D O Oo Ooj ojo oj o z z z zx x X X X X Refer to Switch Scan Test sheet for details MENU down arrow display items under option marked with 2 ENGINE DIAG LEVEL1 MENU up arrow A DENS ADJ TEST DENS ADJ DENS ADJ PAR SET DENS ADJ RESULT 3 AUTO CALIBRATION Density adjustment test result display items under option marked with 3 DENS ADJ RESULT Evo vib our vwc Evo VIDOUTK Leya Yaou np LEvo vo OUT YMC LevowpouTK IH_DUTY DENS _ IH_DUTY Dens Y R Dens IH_DUTY DENS C_ puTYbENSK IL_DUTY DENS DUTY DENS _ IL_DUTY DENS C_ INAL DENS K FINAL agne INAL DENS M FINAL agnes IDE DENS VALUE ea Kn
114. RESET of the system maintenance menu 4 Replacement of a CU board Value storage destination CU Menu MenuMap output O EngineMenuMap output 1 The count is not updated if the power is turned off when a paper jam occurs 2 EngineMenuMap outputs Engine Menu Print the first page and Engine EEPROM Dump Print the last page and the number of sheets of paper fed from each tray is described only in the latter one Dump page only 44015503TH Rev 1 29 Oki Data CONFIDENTIAL A4 Letter conversion table Each count should increase in relation to every sheet of paper by the values in the table below Paper size LETTER Simplex N EXECUTIVE LEGAL14 LEGAL13 5 LEGAL13 TABLOIDEXTRA TABLOID A3 NOBI A3 WIDE A3 A4 A5 A6 B4 B5 COM 9 COM 10 MONARCH DL CB C4 HAGAKI OUFUKU HAGAKI CUSTOM LENGTH lt 210mm mim mj mj rnminmj rnijnminmj rn ine jnmj nmj nm B Ei bi RR MO MO Mw Pw 2 DESCRIPTION OF OPERATION CUSTOM 210 lt LENGTH lt 900mm CUSTOM 900mm lt LENGTH ENVELOPE1 Choukei 3 ENVELOPE2 Choukei 4 ENVELOPES Youkei 4 ENVELOPE4 Envelope A4 ENVELOPESG Kakugata 3 ENVELOPE7 Kakugata 8 ENVELOPES Kakugata 2 ENVELOPES Youkei 0 INDEXCARD BU
115. S Resistance value Between pin 1 and pin 2 3 40 Between pin 3 and pin 4 3 40 ID motor Across both ends of F1 1Q or less 44015503TH Rev 1 237 Oki Data CONFIDENTIAL ID up down motor Electrical circuit diagram connection Part outside view 8 CONNECTION DIAGRAMS Resistance value Between pin 1 and pin 2 6 10 Between pin 3 and pin 4 6 10 Fuser unit motor Across both ends of IP1 1Q or less 44015503TH Rev 1 238 Oki Data CONFIDENTIAL Feed motor Electrical circuit diagram connection Part outside view 8 CONNECTION DIAGRAMS Resistance value Between pin 1 and pin 2 3 40 Between pin 3 and pin 4 3 40 Both sided print motor Between pin 1 and pin 2 2 40 Between pin 3 and pin 4 2 40 2nd tray feed motor Between pin 1 and pin 2 3 40 Between pin 3 and pin 4 3 40 44015503TH Rev 1 239 Oki Data CONFIDENTIAL Electrical circuit diagram connection NI Upper 1 800W 3 Upper 2 350W 50W Upper center thermistor PM9 342 Correction thermistor PT3 312 Fuser unit Upper side thermistor PT7 312 13P RWZV K4GG P4 R Sn Lower thermistor PT5 312 Fuse for revision 13P RWZV K4GG P4 Part outside view 8 CONNECTION DIAGRAMS Resistance value Upper center thermisor Between pins A 6
116. S B3 ze E zone I5 R2 oz 8 og 9x i 5 oro Q Si 000 Q 19NH v9WH gas 3 aa RU os 2j Fide 8 sony b 8PLD PLO Component side Xu SELY SELH 4ziH 290 L 8ziH S 5 A 22 22 i8 8 oaao ond AuSH 22222 z 2 Be ua GGA ceu 58 QNOx Ho L z DR 9 e e O IMSOIN Lo 7 jo QQQ Q QO00 2d99 d 089 890 7280 t890 ou js b o o z AeLavd s S eld N o amp R o og rm UU ae 2 D gno emen pros Z 2 ye 8 8 30 A 7 2 DiS Z H HIN 8 2 o Sii 2410 L EE 12 8 z i ale E zu T Y SU n bLNDO g isa mo g d o oO o a 2 U 09 8 E x zE o m Ed I Sl E 2 LS E B c o o S 900 156 100 e Ley Nm Nm oo Zrma je Ico 9
117. SCAN function Replace either the PU board or the front sensor board RSF PCB or connection cable Check the output signal levels of the paper entrance sensor 1 that of the paper entrance sensor 2 and that of the WR sensor Check for the following signals at the FSNS connector 6 of the PU board Pin 4 Paper entrance sensor 1 Pin 3 Paper entrance sensor 2 Pin 2 WR sensor Confirm that the above signal levels change when the sensor lever is operated Replace the front sensor board RSF PCB Check the power voltages supplied to the front sensor board RSF PCB Check the 5V power at the FSNS connector of the front sensor board RSF PCB Pin 1 5V power supply Pin 5 OVL Replace the connection cable 4 2 Check item 4 2 1 Check condition of 7 TROUBLESHOOTING PROCEDURE Jam occurs immediately after the paper feed is started Check work the paper running path Action to be taken at NG Paper running path of the front unit Check if paper is jammed or not in the paper running path Remove the jammed paper 4 2 2 Check condition of the mechanical parts Check the sensor levers of the paper entrance sensor 1 that of the paper entrance sensor 2 and that of the WR sensor Check if shape and movement of the sensor levers have any abnormality or not Replace the sensor with the good sensor lever 4 2 3 Motor operation check
118. SINESSCARD1 BUSINESSCARD2 MlM MM MO MI AR MM MI M N 44015503TH Rev 1 30 Oki Data CONFIDENTIAL 3 INSTALLATION 3 4 Cautions and do s and AON ts seinieni toniaira 32 Unpacking procedure sce se c ccscsscccssssssessusccassacesnisssegsacdeaesediaseenees 3 3 Printer installation instructions en 3 4 List of components and accessories 3 5 Assembly procedure sene 3 6 Printing of the configuration report sese ee eee ee ee e eee e 3 7 Connection meihode sez sstzsszgsscsssssdst ages s gsassscsazstozsa zes obasro tss 3 8 Checking of paper used by the user Oki Data CONFIDENTIAL 3 1 Cautions and do s and don ts Do not install the printer in any high temperature location or a near heat source Do not install the printer in a location where chemical reaction may occur laboratory and the like Do not install the printer in the proximity of inflammable solvents such as alcohol and paint thinner Do not install the printer within reach of children Do not install the printer on an unstable surface e g on a rickety bench or on a slanting place Do not install the printer in a location with moisture or heavy dust or in direct sun Do not install the printer in an environment with sea wind or corrosive gas Do not install the printer in a location with heavy vibration In the event that the printer is inadvertently dropped or its cove
119. Setup Print Setup PostScript Setup PCL Setup Color Setup Receive Buffer Size Sets receive buffer size Settings may not be displayed depending on the memory capacity Hard Disk 2 Initialization Settings Execute 5 MAINTENANCE MENUS Function Initializes a hard disk setting it to the factory shipped configuration XX PCL Change Partition XX XX Shared XX XX Post Script XX lt Apply gt XX Sets partition size PCL Shared PostScript Formats a specified partition Resource Save Area Initialization Execute Sets font cache area size Settings may not be displayed depending on the memory capacity Initializes flash memory Change Password Near Life Status Enable Disable Sets whether to control the LCD display when an image drum fuser or belt near life warning occurs Near Life LED New Password Enable Disable XXXXXXXXXXXX Sets whether to control the LED turn on when a toner image drum fuser or belt near life warning occurs Sets a new password to start Administrator Menu Password Again XXXXXXXXXXXX Enters a new password again to start Administrator Menu Restore Defaults Settings Resets CU EEPROM restoring user menu settings to their defaults Save Settings Execute Saves current menu settings Call Settings Execute
120. Since the printer weights approximately 40 kg it should be lifted by two or more people Printer main unit Image drum cartridges one each of cyan magenta yellow and black installed in the printer Toner cartridges one each of cyan magenta yellow and black installed in the printer Inform the user that the toner cartridges and image drum cartridges can be separated one from the other Printer software CD ROM Power cord User s manual Setup User s manual CD ROM Quick Guide Bag for Quick Guide Note No printer cable is supplied with the printer 44015503TH Rev 1 35 Oki Data CONFIDENTIAL 3 5 Assembly procedure 3 INSTALLATION 3 5 1 Assembly of the printer main unit Removing the protective materials 1 Remove the desiccant and protective paper from the top of the printer 2 Remove the protective tapes three places and protective paper from the front of the printer Desiccant b Press the OPEN button to open the top cover Protective tape 3 Remove the protective tapes three places from the back of the printer and the 44015503TH Rev 1 36 Oki Data CONFIDENTIAL 3 INSTALLATION Installing the image drum cartridges 2 Put the image drum cartridge on newspaper or something remove the tape holding the protective sheet and pul
121. Test Printings ei eee te eo De Pee inti eet es 134 5 3 2 6 Color registration adjustment test eee eee 138 5 3 2 7 Density adjustment test esse sseesssessseesssee esse essere 139 5 3 2 8 Consumable counter display sees eee eee 141 5 3 2 9 Print counter display eseem 142 5 3 2 10 Factory Shipping mode switching sssse 142 5 3 2 11 Self diagnostic function seting eee ee eee eee 143 5 3 2 12 LED head serial number diSplay sss 144 5 3 2 13 NVRAM parameter setting 144 5 3 8 Printing on stand alone basis 144 5 3 4 Functions of buttons after power on sse eee eee eee 145 5 4 Setup after part replacement eee eree ee eee ee eee 146 5 4 1 Notes on engine control board replacement eee eee eee eee 146 5 4 2 EEPROM setup after CU board replacement sese ee eee ee 147 5 5 Manual density adjustment Setting ee eee esseee ese eeee essere rees rere eeee enner 148 5 6 Boot TIE r HT 149 B CGLEANING sasis nad seher aiaa 151 5 mee e Tae TTT 152 6 2 LED lens array cleaning eiii einen cnn einen 153 6 3 Pick Up Oller cleaning unice er aai 155 CONTENTS 7 TROUBLESHOOTING PROCEDURE 156 7 1 Before starting the repair work 157 7 2 Confirmation items before taking corrective action against abnormalities 157 7 3 Precautions when taking corrective action against abnormality 157 7 4 Preparation Tor troubleshooting
122. U version 0 42 101 23 UOZ 14 53 1 3r B01 00 LOO 02 PPCTSUCL 7OOWHz 00087210 00080001 F50 J0 PU version 00 00 0 P103 10 LOOO 02 01 DUDO 00 11 ET 0000000003050221222169000000000F PCL Program version 04 38 04 30 X03 18 P F PS Program version 3018 PSE4 REDE installed lel M mY JPI POEO DPR 1 5 61 MC CI C0 Med YD 50 DIT Network version b 05 Web Remote 00 04 KD T 4 1 0 0 0 0 8 0 F 0 Language format 0 42 Language version 0 60 Language JAPANESE FU yo te baa a 7 is Biba hed On BRR STe ge ag 7kva mney EUR LU a Network Ft 74 37 ho 05 Heb Remote ADU 0004 VAT AME ZUTSTLUTMAS 067035020 ai kE PERE vow v 0000 01 X 355 EEE Bub FSO DOES 4 ATE RES TAARE BEAS ESTESA Fenty wa 2rAWyar PZA ZAURI PLD a RA h EIN MR 53 49 R S AUA L PERS ENS BERL LCA AMhU Ate y PUARURNE TEA RTE Sy xh PU ime MEYAR Peyborx ATAT247 Wi RFATOITR IME UU AI WENA KVARE BESAR M Bey ATATIA BE XTATOITE ER METELLI LEE VAT ARE AU t TBHMM 154 FE I5 8BW5 12 SEATTLE 08 mig ha Zn DIS ym is aka POLE BAZ ay bs ARTZ L o 23ZBUAX 12 00 RIY h P ENESE a WINS 19 H ARRE 44015503TH Rev 1 57 Oki Data CONFIDENTIAL 3 7 Connection methods 3 INSTALLATION lt USB connection gt Note Refer to the user s manual for operating environment Preparing a USB cable Note lt No printer cable is supplied with the pri
123. US FACTORY MODE SET Displays the life counter of a consumable Switches between Factory and Shipping modes Displays the status of a fuse Engine parameter setting SENSOR SETTING Sets whether to enable or disable error detection performed by each sensor NVRAM parameter setting NVRAM PARAMETER Must not be used Unavailable 5 MAINTENANCE MENUS 5 3 2 2 1 Entering self diagnostic mode level 1 Note Entering the System Maintenance mode of C830 requires a password Refer to table 5 1 for description on it Turn on the printer while using the MENU up arrow and MENU down arrow V button combination to enter the System Maintenance mode Press the MENU up arrow or MENU down arrow V button more than one time to display ENGINE DIAG MODE Then press the ENTER button to display DIAGNOSTIC MODE DIAGNOSTICMODE XX XX XX FACTORY SHIPPING XX XX XX on the LCD display identifies the PU firmware version The FACTORY WORKING MODE setting is displayed in the right portion of the lower row The setting is normally S MODE which identifies Shipping Press the MENU up arrow and MENU down arrow a button to go to each self diagnostic step press the MENU up arrow or MENU down arrow a button to display the next or preceding menu option 5 3 2 2 2 Exiting self diagnostic mode 1 Turn of the printer and after ten seconds turn it on 44015503TH Re
124. WN E Cyclic abnormality Figure 7 2 TROUBLESHOOTING PROCEDURE C Entirely white AS F White banding white streaking in vertical direction 44015503TH Rev 1 211 Oki Data CONFIDENTIAL 7 5 3 1 1 1 Check item 1 1 1 Toner Color are faded out and blurred Check work Color has faded out and blurred entirely Refer to Figure 7 2 A Action to be taken at NG Remaining amount of toner Check if the message Prepare toner replacement or Replace the toner appears or not Replace toner cartridge with new one Tape attached to the toner cartridge opening slot Check to see that the tape attached to the toner cartridge opening slot has been peeled off Move the toner cartridge lever to CLOSE position and remove tape from opening slot 1 2 LED head Lens of the LED head Check if surface of the lens of the LED head is stained or not by toner and paper dust Clean the lens with soft tissue paper Mounting condition of LED head Check that the LED head is mounted on the LED head holder correctly Check that the right and left tension springs are normally installed Correct for normal condition 1 3 Print media Media type Check to see that the print media which is used for printing is not a specially thick media Use the normal paper ID unit terminal 1 4 High voltage terminal ICheck that
125. a Deleting data Varies Varies This message is displayed when a jam occurs during jam recovery off Cancel of the job is indicated A printer is discarding the data until end of the job Indicates that canceling of a printing without permission is in progress Job Account related 1 When a job is received from a user that is not authorized to print 2 When a color job is received from a user that is not authorized to make a color print Panel display The mark indicates no message in the upper row In the power save mode Varies Inspec tion lamp Varies 7 TROUBLESHOOTING PROCEDURE Details Indicates that a printer is in the power save status When a printer enters the power save mode the LCD backlight turns off When it exits the power save mode the LCD backlight turns on If the Switch is pressed while the backlight is off in the power save mode the backlight turns on and then turns off in 30 seconds However the power save mode is not canceled The backlight turns on during shut down Priority 365 Remedial measure Adjusting color Varies Varies Indicates that the automatic color registration correction is in progress Deleting data Varies Indicates that canceling a job is in progress because the log storage area inside a printer has run out of memory space and the operation Cancel the job is specified at log full JobAccount
126. a D o o9 c od o or zc c O o LT o 0 o Q gt o o o Q S J O z 2 o o E 6 gt o o eo o 7 5 Attach anti tip brackets support plate so make sure to Eo Z o D o e es z o L o o o isl z o E Q Q o ge c oO Q g 2 o E 5 E Note Watch the shape of the support plate to install it Support plate 48 44015503TH Rev 1 Oki Data CONFIDENTIAL 3 INSTALLATION Fit an anti tip bracket for the rear side 6 Attach the anti tip bracket covers to the left back corner of the cabinet Cover Attach it to the left side with three screws 7 Attach the power cord and cables to the printer and turn on the power 8 Check that the additional trays are correctly attached and set up the additional trays in the computer Memo For the procedure to check for installation of additional trays see 1 Installation of an additional tray unit Attach it to the rear side with two screws How to remove the anti tip bracket covers Insert a flat blade screwdriver into the opening of an anti tip bracket cover move the cover upward by turning the screwdriver to disengage the cover and pull the cover to remove Figure 1 Do not remove the cover by force otherwise the cover may be broken If the cover is not removed easily pull the over with hands hardly to remove Figure 2
127. acement procedure This section describes the procedure for replacing the parts and assemblies shown in the 3 Turn the two lock handles blue of the belt unit in the direction of the arrows oF disassembly diagram and holding the unit by the blue handle detach the unit 4 2 1 Belt unit 1 Open the top cover Lock handle blue 2 Remove the image drum unit D Lock handle blue Note Cover the image drum cartridges with a piece of black paper Black paper 44015503TH Rev 1 64 Oki Data CONFIDENTIAL 4 2 2 Fuser unit 1 Open the top cover 2 Pull the fuser unit lock lever blue in the direction of the arrow and detach the fuser unit D Top cover Fuser unit lock lever blue 4 REPLACEMENT OF PARTS 44015503TH Rev 1 65 4 REPLACEMENT OF PARTS Oki Data CONFIDENTIAL 4 Remove the screw silver colored D to detach the left side cover tool number 1 4 2 3 Left side cover 1 Open the top cover 2 Open the multi purpose tray 3 Open the front cover 2 Top cover Pew p Front cover 66 44015503TH Rev 1 4 REPLACEMENT OF PARTS Oki Data CONFIDENTIAL 4 2 4 Right side cover 1 Open the top cover 2 Open the multi purpose tray 3 Open the front cover 4 Loosen the screw D and detach the right side cover tool number 1 Top cover 1 loosened T Fron
128. additional memory may fail if the power is switched off without taking shutdown steps Be sure to follow the shutdown procedure Installation of an additional memory with power on may cause a failure of the printer Front cover 44015503TH Rev 1 50 Oki Data CONFIDENTIAL 3 Remove the side cover Loosen the screw one place Remove the side cover Pull it outward to remove the side cover by holding the upper edge of the side cover to lift Side cover Before taking the additional memory out of the package discharge any static electricity from the package by bringing the package in contact with a metal section Slide the metal cover plate in the direction of the arrow to open it Insert the memory into the slot at an angle 3 INSTALLATION Push the memory against the printer to fit it firmly G Close the metal cover plate Cover plate Note lt Do not touch electrical parts or connector pins Install the memory by observing the correct orientation of it The memory has a notch in its edge so as to fit with the memory slot connector Attach the side cover Attach the side cover Fix the side cover with the screw one place Q Close the top cover Close the front cover G Close the multi purpose tray Side cover 6 Connect the power cord and the printer cable to the printer and turn on the pri
129. age file in the flash memory 5 MAINTENANCE MENUS 44015503TH Rev 1 150 Oki Data CONFIDENTIAL 6 CLEANING Gal Cleaning ide eroe Sp SHR eee 6 2 LED lens array cleaning 6 3 Pickup roller cleaning teet Oki Data CONFIDENTIAL 6 CLEANING 6 1 Cleaning The inside and outside of C830 must be cleaned with a waste cloth and a handy vacuum cleaner when necessary Note Do not directly touch the image drum terminals LED lens array and the LED head connectors 44015503TH Rev 1 152 Oki Data CONFIDENTIAL 6 CLEANING 6 2 LED lens array cleaning The LED lens array must be cleaned when a vertical white belt or line void or light print LED head cleaning occurs The LED heads must be cleaned when a white line or blurred text is printed 1 Shut down and turn off the printer the power switch to the OFF position SHUT DOWN RESTART button White belt or line void or light print 2 Press the OPEN button and open the top cover ACaution eese AN Do not touch the fuser unit It is hot OPEN button 44015503TH Rev 1 153 Oki Data CONFIDENTIAL 6 CLEANING 3 Lightly wipe the four LED head lens surfaces with soft tissue paper Note Solvents such as methyl alcohol or thinner damage the LED heads Do not use them 4 Close the top cover 44015503TH Rev 1 154 Oki Data C
130. al of printer side CH terminal Check that the high voltage terminal keeps the normal contacting condition on the high voltage board Open the left cover and remove the high voltage board Then check that the terminal is not installed in the abnormal installation condition Correct the installation condition of the terminal to the normal condition ID unit terminal Check that the high voltage terminal of the ID unit is contacting with the Contact Assembly normally by visual inspection Refer to Figure 7 3 Replace the ID unit or replace the high voltage board or correct the high voltage terminal If any attempt of using new ID unitas a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE 7 1 2 High voltage output condition CH output If high voltage probe is available as a maintenance tool open the left cover and check the CH output with the high voltage probe from the soldering side of the high voltage board The high voltage probe is not an ordinary maintenance tool Replace the high voltage board 44015503TH Rev 1 216 Oki Data CONFIDENTIAL 7 5 3 8 For the entire monochrome print it does not being printed 8 1 Setting by mistake of the specific color print menu Check item Check work 8 1 1 Status of specific color print menu Action to be taken at NG Boot Menu item Check if the set v
131. alue item of Process Setup of Boot Menu is the setting of Full Color About Boot Menu refer to Section 5 6 Setting alteration for Full Color Charge roller Ground Toner feed roller Developer roller Figure 7 3 7 TROUBLESHOOTING PROCEDURE 44015503TH Rev 1 217 Oki Data CONFIDENTIAL 7 5 4 Network Check item 1 Check the LINK lamp troubleshooting 1 Print cannot be activated from Utilities Check work Action to be taken at NG Check if the LINK lamp green is illuminating or not Check if the HUB and a printer are connected normally Check that the network cable is connected normally Re connect the network cable normally Confirm that the straight network cable is being used Replace the cable with the straight cable Make an attempt to change connection of the network cable to other port of a HUB Try to change the HUB Check the network info rmation Check if the network information can be printed normally or not Press the Push switch of the NIC card to print the network information Re write the NIC F W by using Utilities Check contents of the network information Confirm the IP address SUB net mask and gateway address Confirm the IP address SUB net mask and gateway address that are printed on the network information Set the IP address SUB net mask and gateway address
132. an Ethernet cable a Category 5 twisted pair cable straight through and a hub Ethernet cable Hub mieu Switching off the printer and the computer Connecting the computer to the printer 1 Plug the Ethernet cable into the network interface connector of the printer ing th m r he printer 2 Plug the Ethernet cable into the hub Connecting the computer to the printe 1 Connect a parallel cable to the parallel interface connector of the printer and lock the cable with the metal fitting 2 Connect the parallel cable to the parallel interface connector of the computer and SS zz tighten the cable clamp screws Network interface connector Parallel cable Memo For the setup procedure of the printer driver see the user s manual 44015503TH Rev 1 59 Oki Data CONFIDENTIAL 3 8 Checking of paper used by the user 3 INSTALLATION Load the media used by the user in the printer make media weight media type settings execute configuration demo printing and check the printout to make sure that no toner flakes off Weight or thickness 55 70 kg 64 82g m Settings on the operator panel Media weight paper thickness Light 71 77 kg 83 90g m Medium Light 78 90 kg 91 105g m Medium 91 110 kg 106 128g m Heavy 111 175 kg 129 203g m Ultra heavy 1 176 189 kg 204 220g m Ultra heavy 2 Media type paper ty
133. and A 7 Approx 8058kQ to 5338kQ 0 to 93 C Upper side thermisor Between pins A 2 and A 3 Approx 104 5kQ to 806 5kQ 0 to 43 C Lower thermisor Between pins B 5 and B 6 Approx 104 5kQ to 806 5kQ 0 to 43 C Correction thermisor Between pins A 4 and A 5 Approx 104 5kQ to 806 5kQ 0 to 43 C 44015503TH Rev 1 240 Oki Data CONFIDENTIAL 8 2 Parts location 8 CONNECTION DIAGRAMS 1 Print Engine Controller PCB PU PCB c N m HOPIDUP 3 Y ol S op O0 0 Q as Z 9 7 S 7 QO R amp R75 R98 R96 pa ngo o C22 R97 R9SH83 3 a 09 O5 o S os I2 32 m mel Z p x m z CP5 R72 8 R65 Fs P POWLED1 g R62 8 pe POL T BS az E Component side X A specified product number is shown in RSPL NOAH l 1 5 FSNS 1 PE 11 10 DCID 1 E Lal U S0 NS R1 E q BIS E ape nz eee men FETS FETI Soo L RM5 RM3 Ex z ES 2222 FETA FET2 soon 4 amog go geo S a a rn R T g m LL aauoWav A C40 C39 R89 R88 Ms RFID T T RIT e ima o 2 R86 R99 R451 6 5 zz Boal XC38 C45 R36 5 oo MES ap Li n meos R47 T ogogo Beer ei R38 SSSSE i R39 R49 m ee esa R50 P 41 R43 cg C14 C9 C15 C10 C16 6 C17 G12 C18 618 Cro 35 R56 R84 R54 R85 44015503TH Rev 1 241 Oki D
134. ard read the EEPROM chip contents of the 8 3 Two sided printing jam occurs in the process of reversing paper 201 old board first and copy them to the new board upon completion of the replacement Refer to section 5 4 1 Precautions when replacing the engine control board 44015503TH Rev 1 179 Oki Data CONFIDENTIAL 7 5 2 1 Memo For the numbers from D to 29 after the name of the respective connectors LCD display error refer to section 7 5 2 19 Wiring diagram 1 1 Check item 1 1 1 Check the fuse LCD does not display anything Check work Action to be taken at NG F2 fuse of the PU board Check if F2 has blown out or not Replace F2 or the PU board 1 2 Check the system connection Connection between the low voltage power supply unit and the PU or CU board Check if the cable from the low voltage power supply to the POWER connector 9 of the PU board is normally connected or not Check if the connector is connected only in the half way or not and check if the connector is inserted in slanted angle or not Re connect the cable normally Check item 7 TROUBLESHOOTING PROCEDURE Check work 1 1 3 Check the peripherals of the power supplies Action to be taken at NG Primary AC power Source that is connected to the printer Check the supplied voltage of the AC power Source Supply the AC power Voltage setting of the l
135. ata CONFIDENTIAL 8 CONNECTION DIAGRAMS Soldering side FC num 3 ni O 4 Ig R616 R510 R590 R580 R579 C997 268 L3 C553 R577 R578 R565 R556 n REEERE FET508 Cr BF502 JL 544 R576 R564 gm SNNN E oos Q502 R509 243 R575 R563 Roo C558 LI c552 R554 5i R607 5 4 R573 R562 o R589R572 R871 osag EE Kaan QBF504 dics rose om coed h R E mocs HE a x ages S R R604 E1507 aa arses m 7 EEEF G peo QR R515 g C573 pg ESIR FET510 9 0570 cs14 Le mer US Sag es Soret El Pcs amp 9 R569 d R C519 C516 o ga FET509 g 9j 98 C534 o Q U2 bot oO C533 a N o C821 1 agg P9 S FETS04 N 3665 R631 R629 Q510 Q509 Q 2 nompo P630 R628 8 BRASS Ress C569 R624 2 a O97 R632 R623 2 LC S L 8 R642 R643 Lis R627 R539 R640 C532 C568 C567 osos lido RE RA D509 621 R551 C530 R52 C522 C518 C513 R526 R541 R528 Lr Lr oO 0 Q 9506 R543 R542 C529 C515 C512 8 D amp R558 L H Q505 z o EL SS SS SS a a m C w T a eo o ELSH trU vi9H EN t999 ley 2 gso S 2959 S198 ei9u r 44015503TH Rev 1 242 Oki Data CONFIDENTIAL 2 Main Controller PCB Testo l 99192019 80 bc S919v9102 E ol El Qo 15 89109 N p C guo E vL STS IE Lowe E z819 SSS per p INYTOSO SS 2 cy Qe 2D lg 8s amp Bo 220810 SS Re og 2 ae 5 3 E Se a g o
136. ate troubleshooting action in accordance with the message displayed on the LCD 44015503TH Rev 1 157 Oki Data CONFIDENTIAL 7 5 Troubleshooting method 7 TROUBLESHOOTING PROCEDURE When a trouble occurs in this printer perform troubleshooting by following the steps described below Trouble occurs The trouble that is displayed by the LCD message Use the LCD message list and perform troubleshooting Refer to 7 5 1 Perform more detailed troubleshooting using the Troubleshooting Flow Refer to 7 5 2 Abnormal printed image and the trouble that is not displayed by the LCD messages Perform more detailed troubleshooting using the Troubleshooting Flow Refer to 7 5 3 Initializing Panel display PLEASE WAIT 7 5 1 LCD message list Details It is displayed until the RAM expansion of the CU program is in progress Initializing EEPROM Reset Indicates initialization of the controller side is in progress Indicates the controller side EEPROM is reset The conditions for resetting the EEPROM are shown below CU ROM is changed Unmatch of the CU F W version is detected Destination is changed Forced initialization of EEPROM System Maintenance Menu Setting OEM by the PUL command RAM Check nnn Indicates that RAM check is in progress Percentage of the checked capacity against the
137. ation for troubleshooting 8 4 den M jam occurs during transporting paper inside the 2 Uplex Ulp s eoe the a aiuto eu e uis Ch ECD display erfor 5 iti etr o i Piet ree e 180 8 5 Paper is not supplied from the Duplex unit to the regist roller 201 P ecu niin 8 Paper size error error code 400 and 401 202 Gy TV LDL PAROLE VVPEM cruueuunmuuhumumumuuuumumuhuuumuhuuhuumuhuhhurumuhuuamuhuhresuueaueusususuuusuun 9 1 Jam occurs when a er end is located near the IN1 sensor THEME 202 1 3 Error messages related to Operator Panel are displayed 181 1 p ii 1 4 Displaying as RAM check or Initializing 181 10 ID unit Up Down error Service call 140 to 1421 sese 202 f 10 1 Error occurs during the Up movement of the ID unit 202 2 yah Rk dei d ni UNNEC ON sisitna 10 2 Error occurs during the Down movement of the ID unit 203 ny operation does not start at all 2 2 Abnormal sound is beard 182 11 Fuser unit error error 170 to 177 sssssssssssssessseeeneeeeenenenne 203 2 3 Bad odors are generated 183 11 1 Error occurs immediately after the power is turned on 203 2 4 Rise up time is slow 183 11 2 Error occurs approx 1 minute after the power is turned on 203 3 Paper feed jam error code 391 1st tray sss 191 12 Motor fan error error code 122 127 128
138. ature and turn on the power again Does this error recur Turn off the power of the printer and back on Replace the control panel board After leaving a printer under room temperature turn on the power again Replace the control panel board Contact the Service center 112 Error 113 Error Optional tray for other model is detected Is the optional tray for that specific Model installed Install the correct optional tray Contact the Service center 127 Error Fuser exhaust fan error Is the fan connector connected normally Does this error recur Re connect it normally Replace the fan motor Replace the PU board Contact the Service center 121 Error Contact the Service center 122 Error High voltage power supply interface error Low voltage power supply fan error Is the cable connecting the PU board to the high voltage unit connected normally Have you checked defective contact of contactor points Note Is the fan bottom right of the front of the low voltage power supply block working Is the fan connector connected correctly Re connect them normally Check for defective contact of the high voltage System Replace the high voltage power supply Check for sure connection of the fan connector Replace the PU board Replace the fan motor Replace the PU board Contact the Service center 128 Error ID c
139. ble Sets whether to enable or disable the ECP mode Ack Width Narrow Medium Wide Sets the compatible reception ACK width NARROW 0 5 us MEDIUM 1 0 us WIDE 3 0 us Ack Busy Timing Ack in Busy Ack while Busy Sets the order of outputting compatible reception BUSY and ACK signals I Prime 3 microseconds 50 microseconds Disable Sets an I PRIME signal valid time period or disable I Prime signals Offline Receive Enable Disable Sets whether to enable or disable the functionality that maintain a state ready for reception without changing interface signals even when an alarm is issued USB Settings Enable Disable Function Sets whether to enable or disable the USB interface Speed 480Mbps 12Mbps Sets the maximum USB interface transmission speed Soft Reset Enable Disable Sets whether to enable the Soft Reset command Offline Receive Enable Disable Sets whether to enable or disable the functionality that maintain a state ready for reception without changing interface signals even when an alarm is issued Serial Number Enable Disable Sets whether to enable or disable the USB serial number Job Limitation Off Encrypted Job Restricts jobs to accept i e sets whether to accept only encrypted authentication jobs This option is displayed when an optional internal hard disk is installed Reset Cipher Key Execute
140. button Panel display Check Data Program Data Write Error DLCODE 7 TROUBLESHOOTING PROCEDURE Details Indicates that an error has occurred during writing of the NIC program data for upgrading DLCODE 1 Memory allocation error Download file error Device free space acquisition error Device insufficient free space error File write error 6 CU F W mismatch error Wait a Moment Program Data Received Wait a Moment Program Data Received OK Indicates that reception of the NIC program data for upgrading is in progress Indicates that reception of the NIC program data for upgrading is complete PU Flash Error Indicates that the PU firmware has started up in the Loader mode This error can occur in the user environment If this error occurs maintenance by a maintenance engineer is required Same as S C Check Data Program Data Receive Error DLCODE Indicates that an error has occurred during reception of the NIC program data for upgrading DLCODE 1 Size error 2 Checksum error 3 Printer model number error 4 Module I F version error 5 FAT version error Communication Error Indicates that communication with the PU firmware has failed This error can occur in the user environment If this error occurs maintenance by a maintenance engineer is required Same as S C Wait a Moment Program Data Writing Indicates that writing of the NIC program data for
141. cannot be used for print quality checking 0 and 8 to 15 Prints a blank page Pattern 1 Pattern 2 Pattern 3 Pattern 5 Pattern 7 5 MAINTENANCE MENUS Pattern 4 Pattern 6 Note Printing 10096 of solid black print pattern 7 contained in the local printing functions causes an offset To prevent this the colors to print concurrently to produce No 7 solid print copies must be limited to two or less by making each print color settings as instructed in step 3 44015503TH Rev 1 Oki Data CONFIDENTIAL The following message appears when a test pattern is printed PSkk W P Number of test pages W Wait time The above displays are switched to the following by pressing the MENU up arrow button TERRA Dies es es EFE H2S I2 3434 U Three asterisks identifies a measured upper heater temperature in Celsius Three sharp signs in square brackets identifies a target print temperature in Celsius L Three asterisks identifies a measured lower heater temperature in Celsius Three sharp signs in square brackets identifies a read lower thermistor AD value in hex A measured environment temperature in Celsius H A measured environment humidity in percent figures The above displays are switched to the following by pressing the MENU up arrow A button Ret AX Xp Vs MURS eres
142. cassette switches versus Paper size correspondence table 231 T Data protection KIA eee i ee ee Ge 232 7 8 4 Data protection kit A3 DPK A3 overview sse sees eee eee eee eee 232 8 CONNECTION DIAGRAMS eere 236 8 1 Resistance value check cccsscccesseseecseeeeeseeceeeneeeeceeeeeeseeeeeeseeeeseseeeeseiseneses 237 8 2 Parts location aee repete tee eee ue e ctis cd pepe uere Rede ta uae k dea end 241 8 39 F W version MUMBO eterni Ih raten obe HE RED h anle EREA 251 8 3 1 ROM control number cosi ck ene ete eta dune A RR aana i 251 8 3 2 ROM version check and display sese eee 251 8 3 3 PCB Maintenance Indication Stamp 252 CONTENTS 44015503TH Rev 1 6 Oki Data CONFIDENTIAL 7 CONFIGURATION 1 1 System configuration 1 2 Printer configuration 1 2 Composition of optional items 1 4 Specifications 1 5 Interface specifications 1 CONFIGURATION Oki Data CONFIDENTIAL 1 4 System configuration Figure 1 1 represents the system configuration of the C830 Centronics open eor FAN sensor sensor penso sensor i sensor SB kenes sensor sensor size SW g eparatoi CU board DUPLEX PCB 2nd TRAY PCB C CU FAN CPU Paper feed motor transportation motor K LED HEAD 4 7 kaua CIF2 Y LED HEAD M LED HEAD C LED HEAD PE IN Paper Hopping Front sensor b
143. codes 150 to 155 208 7 5 2 18 Humidity sensor error error code 123 209 7 9 2 19 Wiring diagkalm ciii ree eaaet etre etre er tee es 210 7 5 8 Troubleshooting the abnormal Images sees eee eee eee eee eee ee 211 7 5 3 1 Color has faded out and blurred entirely Refer to Figure 7 2 A eese 212 7 5 3 2 Stain on white print Refer to Figure 7 2 B 213 44015503TH Rev 1 B4 Oki Data CONFIDENTIAL 7 5 3 3 White print Refer to Figure 7 2 C sss sese eee 214 7 5 3 4 Black banding black streaking in vertical direction 215 7 5 3 5 Cyclic abnormality Refer to Figure 7 2 E 215 7 5 3 6 Heavy color registration error seseseesees 216 5 33 7 Entirely black PNE eainiie 216 7 5 3 8 For the entire monochrome print it does not being printed 217 7 5 4 Network troubleshooting eisirean 218 7 5 4 1 Connection error occurs with the Web browser 218 7 5 4 2 Print operation is not possible sese eee eee eee 224 7 5 4 8 Cannot create Certificate 225 7 5 4 4 Installation of Certificate is not possible 225 7 5 4 5 Other questionnaires sees 227 7 5 4 6 Restrictions when using Internet Explore 7 229 76 FUSE ene cH 230 7 7 Paper
144. cording to the following steps Network connection Select the printer in Chooser and click Reconfigure amp o S Eisncos 7Us amp gSE PPD 274 OKI C830 AVAh WaRAATY ay P vic 3 xr AREER Vea come E Click Configuration Select Installed for the Hard Disk and click OK Close Chooser USB connection Drag the printer icon to the trash on the desktop and empty the trash Using the Desktop Printer Utility create the desktop printer again When the desktop printer is created again the setting is also updated Memo For how to create the desktop printer see Creating the Desktop Printer of Setup for Macintosh with USB Connection in the user s manual Setup Settings for Mac OS X 3 INSTALLATION In Mac OS X when options are added before installing the printer driver device information can be automatically obtained but when connected via IP Print or Bonjour Rendezvous device information cannot be automatically obtained Also when connected via AppleTalk device information cannot be automatically obtained if options are added after installing the printer driver In the above cases you need to set up options according to the following steps For Mac OS X 10 5 users R ERIE TISTOLANL MATER SAIN o CSS 797901 10127v27 WHNT5EU ZG ZK EL x RA RT VEZ E KR BUT RIG PULIRLUATY MDI K TE TEH TUMPAT KERL Z L ERV TET TRR EKLARE KL
145. d push the bearing of the Assy obliquely from below onto the shaft on the side of the cassette EE RM RR o S BU ze DES i 9 Tow 2 Insert a new paper feed roller with no gears onto the outside shaft and turn all the way in place Be sure the rollers are not removed M oe NOS aoe 2 Be sure that the retard roller Assy moves smoothly around the shaft and the roller ic d 44015503TH Rev 1 101 7 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 4 2 24 Paper feed roller multi purpose tray Notes on attaching paper feed roller 1 To attach a new paper feed roller insert it onto the shaft and turn it all the way ULL L Oper ines R tray After attaching the roller make sure it is not removed out of the shaft 2 Lift the paper pick up section and pressing the protrusion of the paper feed roller of the multi purpose tray outward remove the from its shaft 44015503TH Rev 1 102 Oki Data CONFIDENTIAL 4 3 Portions Lubricated 4 REPLACEMENT OF PARTS Portions lubricated are shown in this section The other portions must not be lubricated Lubrication is not required during assembly or disassembly except that the lubricant specified must be applied to portions from which lubricant was wiped Lubrication 1 Lubricant names and their abbreviations EM 30L Molykote EM 30L HP 300 Molykote HP 300 PM Pan mot
146. e Mac address Unavailable Consuma ble counter mainte nance function Copies the counter value of each consumable Image drum Y M C or K Fuser Belt Toner Y M C or K Purpose To copy the counter value of each consumable in the printer to use in another printer Unavailable 44015503TH Rev 1 18927 Oki Data CONFIDENTIAL Destina tion PnP information setup Consuma ble counter display Adjustment Sets or checks the CU destination device identification and USB identification Checks the current consumable counter values Section in Maintenance Utility operation manual Operation from operator panel section in this maintenance manual 5 1 ENG STATUS PRINT Color registration adjustment test Density adjustment test Adjustment Executes the color registration adjustment test Executes the density adjustment test 5 MAINTENANCE MENUS Section in Maintenance Utility operation manual Operation from operator panel section in this maintenance manual Menu setup check Displays the menu settings set on the printer CU Printa configuration report Menu Map refer to User s Manual Print information check Checks the Mac address and each firmware version Printa configuration report Menu Map refer to Users Manual Auto density adjustment control parameter setting must not be used
147. e R Assy Oki Data CONFIDENTIAL Plate side R 9 1 Plate side R Assy Plate side R L S o o O C OAR Oo d B eda z D apr E X o c Class C EM 30L to entire 4 hatched areas se Wyre tye ty 111 Class C EM 30L to entire 4 hatched areas 44015503TH Rev 1 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 9 3 Plate side R Assy 9 4 Plate side R Assy Small amount Class A Molykote EM 30L to hatched areas Rack lift up R i Gear idler fuser Motor Assy fuser 5 mm width Enlarged view Gear cassette R Moderate amount Class C Molykote HP300 to hatched areas Class C EM 30L to entire hatched area 44015503TH Rev 1 112 PART Oki Data CONFIDENTIAL 4 REPLACEMENT OF S 9 1 Plate side L Assy 0 2 Plate side L Assy Q lt J l e oz Plate side L Z c Class C EM 30L to entire hatched area Class C Molykote EM 30L to hatched area 44015503TH Rev 1 113 Oki Data CONFIDENTIAL 9 3 Plate side L Assy Small amount Class A Molykote EM 30L to hatched areas E d Enlarged View Small amount Class A Molykote EM 30L to hatched areas Rack lift up L Class A EM 30L to hatched areas i I 5 mm w
148. e backup roller surface There is also a thermostat for safety purposes When the heat roller temperature rises above a certain temperature the thermostat opens and shuts down the power supplied to the heater The backup roller unit is pressed against the heater with a press spring on both sides Thermostat L Er Thermistor Heat roller Backup roller Fuser belt Thermistor Thermostat 2 DESCRIPTION OF OPERATION 7 Drum cleaning Unfixed toner remaining on the OPC drum is removed by the drum cleaning blade and collected into the waste toner area of the toner cartridge Space for waste toner Toner cartridge ID unit Drum cleaning blade 8 Belt cleaning Toner remaining on the transfer belt is scraped off by the belt cleaning blade and collected into the waste toner box of the transfer belt unit Transport belt Belt waste toner box Belt cleaning blade 44015503TH Rev 1 20 Oki Data CONFIDENTIAL 2 2 Printing process 2 DESCRIPTION OF OPERATION The paper fed from Tray 1 or Tray 2 is carried by the paper feed roller the registration roller L and the transport roller When the paper is fed from the MPT it is carried by the MPT paper feed roller and the registration roller U Then an unfixed toner image is created on the paper transported onto the belt sequentially through the electrophotographic process of KYMC Thereafter the image is fix
149. e in the upper row Aggregated log buffer is full Please press ONLINE button Varies Inspec tion lamp 7 TROUBLESHOOTING PROCEDURE Details Aggregate Log Buffer is full The error is kept displaying till the ON LINE button is pressed Remedial measure Encrypted authentication print job is being erased Varies Encrypted authentication print job is being erased File waiting to be erased is full Varies Confidential file waiting to be erased is full Because color print restriction has been set monochrome printing is used Press the ONLINE button Varies Because color print restriction has been set monochrome printing is used Relating to Job Account The error is kept displaying till the ON LINE button is pressed PUFLASH Error Varies Varies PU flash error Error has occurred during re writing of the PU firmware PUFLASH is described below PU TRAY2 DUPLEX USB Hub cannot be used Please remove it Varies Varies Indicates that the USB Hub not corresponded to this printer has been connected Because color print restriction has been set the data is deleted Press the ONLINE button Varies Because color print restriction has been set the data is deleted Relating to Job Account The error is kept displaying till the ON LINE button is pressed
150. e power Source offers an ample margin in the power capacity Proper operation with a UPS uninterruptible power supply or inverter is not guaranteed A warning to not use either UPS or inverter should be given to the user H It may expose you to electric shocks or Warning Installation and removal of the power cord and the grounding wire must be performed after turning the switch to OFF The grounding wire should be connected to the specified grounding terminal Never connect the grounding wire to a water pipe gas pipe or a telephone line ground or to a lightning rod or the like Hold the power plug of the power cord to plug in or unplug the cord Insert the power plug securely into a receptacle as far as it will go Do not insert or remove the power plug with wet hands Lay the power cord in a location where it is not likely stepped on and avoid placing anything on the power cord Do not bundle or tie the power cord Do not use a damaged power cord Avoid many loads on one electrical outlet Do not connect the printer to the same power outlet shared by other electric appliances Especially if the printer is connected to the same power outlet in conjunction with an air conditioner copy machine or shredder electric noise may cause false operation of the printer If it is inevitable to connect them to the same power outlet use a commercial noise filter or noise cut transformer Operate the printer with the supplied power cord
151. ecognition confirmation of options ssse 43 3 6 Printing of the configuration report ssssssssseeeeennnem 57 3 7 Connection menods sss sees eee eee 58 3 8 Checking of paper used by the user eee eee eee 60 4 REPLACEMENT OF PARTS wivisssscssccescanscenatssevnsscecnsnscencceisenans 61 4 1 Notes on replacement of Parts eee eee eeeeeser ereenn nner enen 62 4 2 Part replacement Procedure H 64 4 2 1 lt 2116 TT 2 oii eae e eee ena 64 422 FUSER la TT 65 42 3 Lett side COVE uu RU MME Rea eee 66 4 2 4 Right Es Tee 7 eR deas te teeta avd 67 4 2 5 Rear cover SSy sicoiir i intente deine ciini daa nde ble etie D uentis 68 LRIMMEIDCOM En 69 4 2 7 Main controller PCB image drum motor image drum lift up motor and MESON MOUO Whee tec dese NC ETERNI 70 4 2 8 Print engine controller PCB sese 73 4 2 9 Top cover ASSy iiir et br eet ort tel eger etia ipea 75 AO NO TOP COVO c iiti titii tenian E geese Etre aiat rere t ent CUR 77 4 2 11 Operator panel ASSY sse nennen 78 4 2 12 Board PRP a uiti amete e iaa dta icti c aE 79 4 2 13 Shaft ejection Assy FU and shaft ejection Assy FD 80 4 2 14 Guide ejection Assy lower color registration Assy and relay board POY em N 81 4 2 15 Fan fuser high voltage power supply board contact Assy IUser Sensor ASSy oen caybeceteedac I a aiit Ex Rae AD a 85 4 2 16 MPT Assy
152. ed USB 2 0 cables shall be used 1 5 1 3 USB interface signals Dre Signal name Function Vbus Power 45V D For data transfer D For data transfer GND Signal ground Shield 44015503TH Rev 1 14 Oki Data CONFIDENTIAL 1 5 2 Network interface specifications 1 5 2 1 Network interface overview Basic specifications TCP IP spec Network layer ARP IP ICMP IPv6 Transport layer TCP UDP Application layer LPR Port9100 FTP HTTP HTTPS IPP SNMPv1 v3 TELNET DHCP BOOTP DNS DDNS WINS UPnP Bonjour SNTP SMTP POP Windows Rally WSD Print LLTD NetBEUI SMB NetBIOS NetWare Remote printer mode maximum eight print servers Print server mode maximum eight file servers 32 queues Support of encrypted passwords in print server mode NetWare 6J 5J 4 1J NDS bindery SNMP EtherTalk ELAP AARP DDP AEP NBP ZIP RTMP ATP PAP IEEE 802 1X EAP TLS PEAP 1 CONFIGURATION 1 5 2 2 Connector and cable of network interface 1 Connector 100BASE TX 10 BASE T automatically switched not usable simultaneously Connector pins arrangement 1 8 2 Cable Non shield twisted pair cable with RJ 45 connector Category 5 recommended 1 5 2 3 Network interface signals Signal name Direction Function FROM PRINTER Transmitting data FROM PRINTER Transmitting data TO PRINTER Receiving data E Not in use Not in use TO PRINTER Receivi
153. ed motor Remove the HOPSIZE connector 1 of the PU board and check that approx 3 40 can be and that approx 5O can be measured between pin 3 pin 4 respectively measured between pin 1 pin 2 at the cable end Replace the paper feed motor 7 5 2 5 5 1 Check item 5 1 1 Check condition of 7 TROUBLESHOOTING PROCEDURE Check work the paper running path Paper feed jam error code 390 Multipurpose tray Jam occurs immediately after the power is turned on Multipurpose tray Action to be taken at NG Paper running path of the multipurpose tray Check if paper is jammed or not in the paper running path Remove the jammed paper 5 1 2 Check condition of the mechanical parts Check the sensor levers of the paper entrance sensor 2 and the WR sensor 5 1 3 Check condition of Check if shape and movement of the sensor levers have any abnormality or not electrical parts Replace the sensor with the good sensor lever Check the detection condition of the sensor signal Confirm that the sensor signals are normally detected by using the SWITCH SCAN function of the self diagnostic mode Replace either the PU board or the front sensor board RSF PCB or connection cable Check the sensor output signal level of the paper entrance sensor 2 and the WR sensor Check for the following signals at the FSNS connector 6 of the PU board Pin 2 WR
154. ed under heat and pressure as the paper goes through the fuser unit After the image has been fixed the paper is ejected to a face up stacker or to a face down stacker according to the outputting method selected by opening or closing of the face up stacker While the above refers to the one sided print operation of the printer its operation in two sided print will be explained below When two sided print is conducted the paper that has passed through the fuser unit following first one sided print is sucked into the Duplex unit by the separator DUP After entering the paper reverse transport path the paper is carried from there to the inside of the Duplex unit by the inverting operation of the reverse roller Then after passed through the Duplex unit by the transport roller that is located on the transport path inside the Duplex unit the paper is fed along the paper feed route of the Duplex unit to eventually merge the same route that comes from the tray From here on the same operation as that of one sided print of paper fed from the tray takes place Face down stacker Heat roller MPT paper feed roller Halogen lamp Backup roller Transport belt Registration roller U A Ce Slag hep Separator DUP Reverse roller Sub roller Paper feed roller Paper reverse transport path Sub roller Transport roller 1 Paper fed from 1st Tray 1 As illustrated in Figure 2 1 when the solenoid is ON the reg
155. edure secesseresseesseeessee essere eee eeeee reer 64 43 Portions lubricated itt tette nh 103 Oki Data CONFIDENTIAL 4 1 Notes on replacement of parts 4 REPLACEMENT OF PARTS 1 Prior to replacing a part unplug the AC cord and the interface cable a Be sure to use the following procedure to unplug the AC cord D Turn off the printer the power switch to the off O position Pull out the AC plug of the AC cord from the AC power source 9 Unplug the AC cord and the interface cable Warning conan JA When replacing the low voltage power supply due to potential electric shock wear insulated gloves or be careful not to touch the conductors or terminals of the power supply directly After the AC cord is unplugged the capacitor may take about one minute to discharge completely or could not discharge due to PCB breakdown Use caution about electric shock b Be sure to use the following procedure to reconnect the printer D Connect the AC cord and the interface cable to the printer Insert the AC plug into the AC power source 3 Turn on the printer the power switch to the on I position Unplugging SB 9 9 Do not disassemble the printer so long as it operates properly Minimize disassembly Do not detach the parts not shown in the part replacement procedure Use the replacement tools specified Conduct disassembly in the order instructed or part damage may occur Re
156. efer to Figure 7 2 E 5 1 Cyclic abnormality occurs in vertical direction Check item Check work 5 1 1 Cycle Image drum Check that the cycle is 94 3 mm Developing roller Check that the cycle is 39 7 mm Toner feed roller Check that the cycle is 58 4 mm Charge roller Roller on top of fuser Check that the cycle is 37 7 mm Check that the cycle is 87 7 mm Fuser belt Check that the cycle is 125 5 mm Transfer roller Check that the cycle is 50 3 mm 7 TROUBLESHOOTING PROCEDURE Action to be taken at NG Replace the ID unit Replace the ID unit Replace the ID unit Replace the ID unit Replace the fuser unit Replace the fuser unit Replace the belt unit If any attempt of using new consumable item as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE 44015503TH Rev 1 2154 Oki Data CONFIDENTIAL 7 5 3 6 6 1 Check item Heavy color registration error Check work 6 1 1 Result of color registration error correction Display of the message Color adjustment is in progress appears only short time Action to be taken at NG Color registration error correction time If a printer is normal it is approx 40 seconds Use the self diagnostic mode and execute the REG ADJUST TEST Check the result Error is issued but is not displayed on the ON LINE display Replace the
157. ent or in the main scanning line correction Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment n 2 Yellow 3 Magenta 4 Cyan The file system is full Writing in the file system is prohibited Varies Varies Indicates that the file system that has been constructed on the recording device HDD FLASH runs out of free space Because this is a temporary warning this warning is indicated until the job is complete It disappears at the completion of the job Indicates that an attempt is made to write data in the file system that has been constructed on the recording device HDD FLASH and is prohibited of writing data Because this is a temporary warning this warning is indicated until the job is complete It disappears at the completion of the job Explain user that no remedial measure is required Explain user that no remedial measure is required 44015503TH Rev 1 165 Oki Data CONFIDENTIAL Panel display The mark indicates no message in the upper row Job is being restricted Varies Inspec tion lamp Details Job is being restricted Remedial measure File is being erased Varies Confidential file is being erased Panel display The mark indicates no messag
158. er integrity check Either EEPROM or Flash ROM cannot read write normally Turn the printer power off and then back on If the error symptom remains unchanged replace the CU board Display Contact the Service center 123 Error Environment humidity is abnormal Humidity sensor is not connected 7 TROUBLESHOOTING PROCEDURE Error details Does this error recur Remedial measure Turn off the power of the printer and back on Replace the control panel board Contact the service center 104 Error Read write error of the engine EEPROM is detected Does this error recur Turn off the power of the printer and back on Replace the PU Board Contact the service center 106 Error Engine control logic has an error Does this error recur Turn off the power of the printer and back on Replace the PU board Contact the service center 111 Error Duplex unit for other model is detected Is the duplex unit for that specific model installed Install the correct duplex unit Contact the Service center 124 Error Shut off the electric power and wait for a while 126 The printer is condensing Environment temperature is abnormal Dew condensation of the printer is detected Does this error recur This error can easily occur when a printer is brought in to indoor from outdoor Leave the printer for 2 hours or half day under room temper
159. er in the printer according to Handling In addition A method to remove paper is also described in the reference page at the right table mw the cover Paper Jam mw cover Refer to the help for details to the Refer to the help for details for details By pressing this button a method to remove paper is displayed Message to be displayed Reference page Pull the tray Paper Jam Tray Name Page 185 Pull the tray Paper Remains Tray Name Open the Cover Paper Jam Front Cover Page 186 Open the Cover Paper Remains Front Cover Open the Cover Paper Jam Top Cover Page 187 Open the Cover Paper Remains Top Cover Check the duplex unit Paper Jam Page 190 Check the duplex unit Paper Remains 7 TROUBLESHOOTING PROCEDURE JAM location of occurrence outline chart J7 Qu o J9 882 EXIT 890 MISS FEED AT 1 m FRONTFEEDER 385 Around Fuser Unit J5 380 FEED J8 J12 400 PAPER 383 DUPLEX EXIT sensor 881 TRANSPORT SIZE ERROR ENTRY Fuser IN sensor WR sensor DUP IN x E Sensor z 3 IN1 sensor J10 v 891 TRAY1 U 1 1 J1 DUP B sensor i 370 DUPLEX 2nd IN sensor REVERSAL jy 373 MULTIFEED IN 371 DUPLEX INPUT DUPLEX UNIT x Ud 892 TRAY2 i 3rd IN sensor J14 393 TRAY3 44015503TH Rev 1 184 7 TROUBLESHOOTING PROCEDURE 3 Return the tray to the
160. es Data protection kit A3 model name DPK A3 See section 7 8 One of the above hard disks can be installed to the printer Memo The above two types of internal hard disks can be installed in the same manner 44015503TH Rev 1 52 Oki Data CONFIDENTIAL 3 INSTALLATION 1 Turn off the printer and disconnect the power cord Push up the blue lever at the center of the front cover and pull the cover to open Turn off the printer by following the steps described under Turning off the power in section 3 5 2 Note Turning off the power without taking proper shutdown steps may cause a failure of the printer so be sure to follow the shutdown procedure Installation of an internal hard disk with the power on may cause a failure of the printer Front cover 2 Open the top cover and the front cover 3 Remove the side cover Push the OPEN button to open the top cover Loosen the screw one place Remove the side cover Pull it outward to remove the side cover by holding the upper edge of the side cover to lift Side cover Open the multi purpose tray 44015503TH Rev 1 53 Oki Data CONFIDENTIAL 4 Install an internal hard disk 5 Attach the side cover 6 Connect the power cord and the printer cable to the printer and turn on the printer Open the metal cover plate Fit the protrusions of the internal hard dis
161. es Toner life based on ISO IEC 19798 Starter toner supplied with the C830 2 300 pages black 2 300 pages color Standard 7 000 pages black 7 000 pages color S type 2 500 pages black 2 500 pages color 1st new drum Approx 5 200 pages standard type Approx 1 200 pages S type Image drum life 20 000 pages 3 pages job 11 000 pages 1 page job 27 000 pages when printed continuously Drum counter automatic reset 44015503TH Rev 1 Oki Data CONFIDENTIAL Classification Service life Transfer belt life Specification s 80 000 pages A4 LEF 3 pages job counter automatic reset Fuser unit life 100 000 pages A4 counter automatic reset Operation noise Operating 54 dBA ISO 7779 Front without any optional unit Classification LCD 1 CONFIGURATION Specification s Graphic panel with 128 x 64 dots no display of paper size LED color 2 LEDs green x 1 dark amber x 1 Switch 8 switches Standby 37 dB ISO 7779 Front Power save mode Background level Paper Tray capacity 1st tray Legal universal cassette 300 sheets 70 kg handling Tray capacity 2nd 3rd tray Tray capacity manual auto Legal universal cassette option 530 sheets 70 kg Standard multipurpose tray 100 sheets 70 kg or 10 envelopes Paper out Provided Paper low Not provided Toner low
162. es 1 Enter the self diagnostic mode level 1 and until MOTOR amp CLUTCH TEST appears on the upper display press the MENU up arrow or MENU down arrow V button the MENU up arrow button displays the next test option and the MENU down arrow V button displays the preceding test option Then press the ENTER button 2 Press the MENU up arrow or MENU down arrow V button until an option shown in table 5 4 for the unit to test appears on the lower display the MENU up arrow button displays the next option and the MENU down arrow V button displays the preceding option MOORE SIS USD EI Eh ID MOTOR 3 Press the ENTER button The motor and clutch test starts the unit s the name and current status starting to blink and the unit being driven for ten seconds refer to figure 5 2 Note The state in step 2 is restored after the unit is driven so The unit is driven again by pressing an appropriate button By usual printing driving the clutch solenoid repeatedly is turned on and off its motor is driven together with the solenoid when the solenoid cannot be driven solely for its mechanical structure Image drum up and down movement continues until the CANCEL button is pressed The clutch solenoid is kept driven by holding down the ENTER button two seconds for a motor to be accepted 4 Pressthe CANCEL button The state in step 2 is restored 5 Repeat steps 2 through 4 when necessary
163. es 2 pieces 1 piece Cabinet 44015503TH Rev 1 46 Oki Data CONFIDENTIAL 3 Place the printer on the stack of additional trays Caution Personal injury may occur AN Since the printer weights approximately 40 kg it should be lifted by two or more people Printer Align the holes on the bottom of the printer to the pins of the additional tray bottom Place the printer gently on the stack of additional trays Cabinet Proceed to step 5 when one additional tray is used A Multi purpose OPEN button 3 INSTALLATION Install the support plate Memo The plate can be installed only when two additional trays are used It cannot be installed for the printer main unit only when one additional tray is used Open the multi purpose tray Push up the center handle blue to open the front cover Push the OPEN button to open the top cover 44015503TH Rev 1 47 2 INSTALLATION Oki Data CONFIDENTIAL 3 t o pun a O x o 9 T o 5 o c oO a c e 5 e g ge s 2 92 S 8 8 5 2 8 o o g o o e o o o o o oO o 6 2 77 90 o g E E 9 9 o o o o c c c 5 L o o o R Z o o Q z E x 9 O Q o i oo o0 8 tip bracket for the front to the left side of the cabinet with um n Sf S95 c o ot e o pm o 9 t o c D amp 8g X G 9 8 3 9 50 eg 5 2 t 5 Ez S Z 9 9 g
164. ess MOTOR amp CLUTCH TEST ID UP DOWN ROS Three asterisks Identifies the number of times Display after holding down REGIST SHUTTER ENTER button MOTOR amp CLUTCH TEST SHT kkk Three asterisks Identifies the number of times 5 MAINTENANCE MENUS 44015503TH Rev 1 133 Oki Data CONFIDENTIAL 5 3 2 5 Test printing The test printing is used for printing test patterns stored in the PU Other patterns are stored in the controller 1 Enter the self diagnostic mode level 1 and until TEST PRINT appears on the upper display press the MENU up arrow or MENU down arrow V button the MENU up arrow button displays the next test option and the MENU down arrow V button displays the preceding test option Then press the ENTER button A setting option used only in test printing appears on the lower display Press the MENU up arrow or MENU down arrow V button until the option to select appears the MENU up arrow button displays the next option and the MENU down arrow V button displays the preceding option Then press the ENTER button Go to step 5 when left set to its default the option does not need to be Set 3 The setting option and its setting appears on the upper and lower displays respectively Pressing the MENU up arrow button displays the next setting and pressing the MENU down arrow V button displays the preceding
165. essing section Paper paths Controllers CU PU Operator panel Power supplies high voltage power supply low voltage power supply Figure 1 2 represents the configuration of the printer Figure 1 2 97 44015503TH Rev 1 Oki Data CONFIDENTIAL 1 CONFIGURATION 1 3 Composition of optional items The following optional items are available for the C830 printer 4 Additional memory 1 Additional tray MEM256E 256 MB MEM512C 512 MB 5 Internal hard disk Gn xd a S 2 Duplex Unit Memo Internal hard disks for C830 are incompatible with those for C5900 6 Data protection kit A3 3 Cabinet 44015503TH Rev 1 10 Oki Data CONFIDENTIAL 1 4 Specifications Classification Dimension Depth Specification s 593 mm Height 345 mm Weight Approx 40 kg Line length Line length A4 LEF Print speed Engine speed A4 30 PPM color 32 PPM mono Print start First print time 9 5 sec mono 10 sec color A4 Classification Operating environment temperature Operating 1 CONFIGURATION Specification s 10 C to 32 C 17 C to 27 C temperature for full color print quality guaranteed Non operating 0 C to 43 C power off Storage one year max 10 C to 43 C with drums and toner cartridges Transportation one month max Transportation one mo
166. f diagnostic mode Replace the V7Y board or solenoid Separator DUP Paper unloading DUP paper taking in switching gate located immediately after the fuser unit Check visually movement of the gate by using the Motor amp Clutch Test of the self diagnostic mode EXIT SOLENOID Check if movement is unsmooth or not if amount of open close is abnormal or not Replace the separator DUP ON OFF timing of the Duplex solenoid While the cover is in the opened state perform the test print and confirm if the timing to open the separator DUP is correct or not Replace the WR sensor lever or solenoid 8 2 2 Sensor lever operation check Dup IN sensor lever Open the rear cover Touch the Dup IN sensor lever to check if its movement is unsmooth or not Replace the Dup IN sensor lever DUP IN sensor Confirm that the sensor signals are normally detected by using the SWITCH SCAN function of the self diagnostic mode Replace the Duplex board V7Y PCB or replace the defective sensor or connection cable 8 2 3 Check condition of the paper running path Paper inverting transport path Check that any foreign materials such as paper chip or blue do not exist that hampers the smooth movement of paper in the paper inverting transport path Remove the foreign material 8 2 4 Motor operation check Duplex motor Confirm that the Duplex solenoid works normally by us
167. ge for the use of this printer Error 554 Yellow Error 555 Magenta Error 556 Cyan Error 557 Black Toner cartridge is not set COLOR For details please see Help Indicates that Toner cartridge is not installed Error 610 Yellow Error 611 Magenta Error 612 Cyan Error 613 Black Toner cartridge for other company s printer use is in the printer COLOR For details please see Help Indicates that it is not the Toner cartridge for the use of this printer It recovers by changing the Toner cartridge for the use of this printer Error 614 Yellow Error 615 Magenta Error 616 Cyan Error 617 Black Check toner cartridge COLOR Indicates that the toner sensor has detected the error Error 540 Yellow Error 541 Magenta Error 542 Cyan Error 543 Black Pull out the Tray Paper is left in it 96 TRAY96 For detail please see Help Indicates due to occurrence of paper jam the continuously fed paper keep remaining in the printer Error 631 Tray 1 cassette Error 632 Tray 2 cassette Error 633 Tray 3 cassette Open the cover Paper is remaining Front cover For details please see Help Indicates due to occurrence of paper jam the continuously fed paper keep remaining in the printer Error 637 JO Paper Feed Path 44015503TH Rev 1 170 Oki Data CONFIDENTIAL Display on operator panel Open the cover Paper is remaini
168. he PU firmware has detected this status this error does not occur in the user environment Remedial measure Varies Density Shutter Error2 Varies Density correction shutter error 2 Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment Panel display The mark indicates no message in the upper row Density Black Calibration Error Varies Inspec tion lamp Varies 7 TROUBLESHOOTING PROCEDURE Details Density correction black calibration error Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment Remedial measure Varies Density Shutter Error Varies Density correction shutter error 1 Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment Density Black Sensor Error Varies Varies Density correction black sensor error Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment
169. he MENU down arrow V button to select the option to print printer information Press the ENTER button 9 Press the MENU down arrow V button to select the item to print Press the ENTER button Press the ENTER button to print the item the button must be pressed twice to print a demo page 44015503TH Rev 1 144 Oki Data CONFIDENTIAL 5 3 4 Functions of buttons after power on After the printer is turned on buttons on the operator panel of C830 function as described below When held down until the upper and lower displays on the panel show PAM CHECK and three or four asterisks respectively the following buttons are enabled 1 BACK ONLINE and CANCEL buttons Start a CU program starting no objects added for example in the download mode 2 MENU up arrow MENU down arrow V and HELP buttons Start the System Maintenance menu 3 BACK MENU down arrow V and ENTER buttons Ignoring all warnings and errors start the printer always placing it to an online mode 4 ONLINE button Starts the printer placing it to a mode dedicated to object downloading such as network or USB object downloading 5 ENTER button Starts the Boot menu MENU button Starts the Print Statistic Menu S9 5 MAINTENANCE MENUS 44015503TH Rev 1 145 Oki Data CONFIDENTIAL 5 4 Setup after part replacement 5 MAINTENANCE MENUS The following describes the adjustments
170. he Service center 169 Error Upper side Thermistor Error 7 TROUBLESHOOTING PROCEDURE Error details Remedial measure Is the error message displayed Turn on the power again Does this error recur After leaving the printer for 30 minutes turn on the power again Contact the Service center 154 Error The belt unit fuse has blown out Is the belt unit connected normally Does this error recur Re install the belt unit Turn on the power again After checking for the sure cable connection replace the PU board Contact the Service center 155 Error The fuser unit fuse has blown out Is the fuser unit installed normally Does this error recur After cleaning the connecting connector of the fuser unit re install the fuser unit Turn on the power again After checking for the sure cable connection replace the PU Contact the Service center 170 Error 171 Error Contact the Service center 172 Error 173 Error Short circuit or open circuit of fuser thermistor is detected The fuser thermistor has detected an abnormal temperature high temperature or low temperature Turn on the power again Does this error recur Replace the fuser unit Turn on the power again Does this error recur Replace the fuser unit Does this error recur Replace the low voltage power supply unit Contact the Service center 160 Error 163 Er
171. he above displays are switched to the following by pressing the MENU up arrow button arrow button BELT SEENON IE g oss JEWEL Sexe eres IAM pw ese BELT A belt motor constant speed timer value a set input output value in TROFF A transfer off voltage setting table identification number in hex hex FRM Three asterisks in square brackets identifies a read frame thermistor AD value in hex Three cross signs in brackets identifies a frame temperature in Celsius BELT Three cross signs and a minus sign xxx identifies a read belt thermistor AD value in hex Three asterisks and a minus sign identifies a belt temperature in hex 5 Repeat steps 2 through 4 when necessary The above displays are switched to the following by pressing the MENU up 6 Pressthe CANCEL button to end the test the state in step 1 is restored arrow button DIELS Parties eight tus eos DB A developing voltage setting table identification number in hex The above displays are switched to the following by pressing the MENU up arrow button TRIERA tsp 2s QE TRZ g Ico gps cope v ee TR1 A transfer voltage parameter VTR1 table identification number in hex TR2 A transfer voltage parameter VTR2 table identification number in hex 44015503TH Rev 1 137 Oki Data CONFIDENTIAL
172. he administrator and select Security Encryption SSL TLS If the following screen is displayed certificate has already been created but the SSL TLS setting is turned OFF Solution Set the SSL TLS setting to ON 24 03 2007 3 0w 1009 Export Certificate Submw Cancd lenn taman send changes Pn Concerto cna ges 44015503TH Rev 1 219 Oki Data CONFIDENTIAL 7 5 4 1 3 Check version number of the Web browser Check version number of the Web browser in use How to check version number For Internet Explorer Launch the browser and select HELP Version information Recommended version is Internet Explorer 5 5 and higher Solution Install the newest web browser Alternately install the high encryption pack If any version that is older than the recommended version is used communication can become possible sometimes when the encryption strength is set to Weak If the encryption strength is set to Weak security level lowers To change the encryption strength refer to section 7 5 4 1 4 Confirm encryption strength of a printer E About Internet Explorer Version 6 0 2900 2180 xpsp_sp2_rtm 040003 2156 pher Strength 126 bit g Product 1D 85274 640 24306 Update Versions SP2 Based on NCSA Mosaic NCSA Mosaic TM was developed at the National Center for Applications at the University of Ilinois at Urbana cx 7 TROUBLESHOOTING PROCEDURE For
173. he supplied voltage of the AC power source Supply the AC power Voltage setting of the lower voltage power supply unit 100V system 230V system Measure the AC voltage supplied Check the power voltage setting of the equipment in use Check the shorting plug that is used for selection of the voltage power supplies CN6 Shorting plug is Used Not used 100V system 230V system Set the low voltage power supply setting 5V power and 24V power that are supplied to the PU board 1 2 Check the system Check the power supply voltages at the POWER connector no 10 of the PU board The follow voltage must appear respectively Pins 4 5 and6 24V Pin 7 5V Pin 8 OVL Pins 1 2 and 3 OVP connection Replace the low voltage power supply Connection condition of Operator Panel Check contents of 1 1 Any operation of a printer will not start until the Operator Panel is detected and is started of its operation Follow the contents of 1 1 2 2 Check item 7 TROUBLESHOOTING PROCEDURE Abnormal sound is heard Check work 2 2 1 Check loss of synchronization of motor Driver error Action to be taken at NG Operating conditions of the respective motors Check if operations of the respective motors are normal or not by using the self diagnostic mode Check if any load exists or not Buzzer sound when an error occurs Replace the PU board Co
174. heck if any paper remains in the paper reversing path or not Remove the Duplex unit Check if any paper exists in the Duplex insertion slot or not Open the cover of the Duplex paper running path and check if any paper remains inside of the Duplex unit Remove the jammed paper 1 2 Check condition of the mechanical parts Check the sensor levers of the respective sensors of the Duplex unit 1 3 Check condition of Check if shape and movement of the sensor levers have any abnormality or not electrical parts Replace the sensor lever with the good sensor lever Check the detection condition of the sensor signal Confirm that the sensor signals are normally detected by using the SWITCH SCAN function of the self diagnostic mode For all sensors except the Dup IN sensor check the detection condition of the respective sensor in the two status One is the status in which paper remains inside the Duplex unit The other is the status in which paper is removed from the Duplex unit Replace the Duplex board V7Y PCB or replace the defective sensor or connection cable 8 2 Check item 8 2 1 Solenoid operation 7 TROUBLESHOOTING PROCEDURE Check work check Two sided printing jam occurs during taking in the paper into Duplex unit Action to be taken at NG Duplex solenoid Confirm that the Duplex solenoid works normally by using the Motor amp Clutch Test of the sel
175. hen viewed from the front of a printer The toner sensor is located inside the window Place a white paper 3 mm away from the sensor window The white paper should be placed in the manner of opposing the toner sensor When light is reflected by a white paper so that incident light falls on the toner sensor the Operator Panel display shows L When the paper is moved so that any light is not reflected by the paper so that the incident light does not reach the toner sensor H is displayed on the Operator Panel If the Operator Panel display toggles between H lt gt L as a paper is flipped in front of the toner sensor it indicates that the toner sensor and the related system of the printer are working normally Action to be taken at NG Clean surface of the toner sensor to remove the stains due to residual toner and paper dust Check the connection condition of the FFC cable at the PU main board PU and at the toner sensor board PRZ Perform the operation check again If the situation is not improved and remains unchanged replace the PU main board PU or the toner sensor board PRZ How to check operation of the toner sensor at the toner cartridge TC side T To the position where the toner sensor is confirmed to be operating normally in the printer itself by the above paragraph 1 install the TC and the ID unit to check operations by observing display on the Operator Panel If the ID unit works normally the display
176. idth Enlarged View 4 REPLACEMENT OF PARTS 44015503TH Rev 1 114 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS JT Sensor registration Assy 3 Roller Assy idler FD Fuser shutter Class C Molykote EM 30L to posts 3 places 2 Cassette Assy Frame separation Assy Areas free of grease Grease Application Apply a very small amount Class S of Molykote EM 30L to the sliding areas of 1 and 2 hatched areas before assembling them Class C EM 30L to rotational support points and sides 44015503TH Rev 1 115 Oki Data CONFIDENTIAL 4 1 Printer unit Spring torsion L Class C Molykote EM30 L to posts 2 places Plate lift up caulked Cover Assy top Gear reduction L UP3 Sprint torsion R Gear reduction L UP2 Class C MT brushed between tight wound coil wires each of sprint torsion L and sprint torsion R Class C Molykote EM 30L to entire gear tooth surfaces O 44015503TH Rev 1 116 4 REPLACEMENT OF PARTS Oki Data CONFIDENTIAL 4 2 Printer unit 1 Apply a moderate amount Class C of Molykote EM 30L to the inner wall 2 Insert the shaft lift up from the plate side R side Shaft lift up 4 REPLACEMENT OF PARTS Plate side Assy of the hole the hatched area Gear reduction L up Class C Molykote EM 30L
177. ifying authority error security warning will not be displayed if the CA certificate of certifying authority is installed in the client PC Solution Install certificate in the client PC browser Procedure 1 Click the View Certificate button on the error security warning screen Security Alert Information you exchange with this site cannot be viewed or 1 changed by others However there is a problem with the site s security certificate amp The security certificate was issued by a company you have not chosen to trust View the certificate to determine whether you want to trust the certifying authority o The security certificate date is valid The security certificate has a valid name matching the name of the page you are trying to view Do you want to proceed Da CD SCT n n TO 44015503TH Rev 1 227 Oki Data CONFIDENTIAL 2 Press the General tab of the displayed Certificate information and press Install Certificate button Certificate Certificate Information This CA Root certificate is not trusted To enable trust install this certificate in the Trusted Root Certification Authorities store Issued to 10 37 177 198 Issued by 10 37 177 198 Valid from 10 25 2004 to 12 31 2049 instal Certficate M 7 TROUBLESHOOTING PROCEDURE 3 The Certificate Import Wizard is displayed Install Certificate in accordance with the displayed proced
178. in the half way only or not and check if the connector is inserted in a slanted angle or not Check also that cables are assembled without any abnormality Replace the cable with the good cable that normalizes the connection condition Paper feed motor drive cable Check that any cable is not pinched during assembling of the printer Remove the HOPSIZE connector 1 of the PU board and check the followings at the cable side Short circuit between pin 1 FG Short circuit between pin 2 FG Short circuit between pin 3 FG Short circuit between pin 4 FG Replace the cable with the good cable that normalizes the connection condition Paper feed solenoid cable Remove the HOPSIZE connector of the PU board and check that approx 3 46 can be measured between pin 1 pin 2 at the cable end and that approx 5O can be measured between pin 3 pin 4 respectively Paper feed motor Replace the paper feed motor 2 5 Solenoid operation check Paper feed solenoid Confirm that the paper feed solenoid works normally by using the Motor amp Clutch Test of the self diagnostic mode Remove the metal plate from the right side of a printer so that the solenoid becomes visible Then check operation of the solenoid Replace the PU board or replace the paper feed Solenoid Paper feed solenoid Check that any obstacle does not exist that hampers smooth operation of the movable portion
179. information on the EEPROM on the PU board cannot be copied due to an interface error 2 4 1 1 2 2 Unavailable Factory shipping mode Switches between Factory and Shipping modes Purpose To configure a maintenance replacement PU board to which the information on the EEPROM on the PU board cannot be copied due to an interface error The maintenance board is set to the Factory mode usually by default and by using this function must be set to the Shipping mode 2 4 1 1 2 3 CU board replace ment Adjustment Copies the information from the EEPROM on the PU board Purpose To copy the information stored on the EEPROM on the PU board when the board needs to be replaced with another one due to maintenance Section in Maintenance Utility operation manual Operation from operator panel section in this maintenance manual Unavailable Serial number information setting Selects the printer serial number recorded on the CU to rewrite the output mode and the printer s serial number 2 4 1 1 4 3 Unavailable PCB option setup informa tion USB software update Checks serial number information and the Factory Shipping mode Updates the USB software Unavailable Unavailable NIC software update Updates the NIC software Unavailable NIC Web page update Updates Oki Data s NIC Web page Unavailable Mac address setting Sets th
180. ing the Motor amp Clutch Test of the self diagnostic mode Open the rear cover and check rotation of the roller Replace the V7Y board or motor Duplex pull in reversing roller and its pinch roller Check if the pull in reversing roller of the Duplex unit contacts or not with the pinch roller of the cover side when the Duplex rear cover is closed Does the pinch roller rotate when the roller is rotating Replace the rear cover 44015503TH Rev 1 200 Oki Data CONFIDENTIAL 8 3 Check item Two sided printing jam occurs in the process of reversing paper Check work 8 3 1 Sensor lever operation check Action to be taken at NG 8 5 Dup IN sensor lever Open the rear cover Touch the Dup IN sensor lever to check if its movement is unsmooth or not Replace the Dup IN sensor lever DUP IN sensor Confirm that the sensor signals are normally detected by using the SWITCH SCAN function of the self diagnostic mode Replace the Duplex board V7Y PCB or replace the defective sensor or connection cable 8 4 3 2 Motor operation check Duplex motor Check item Check if the paper reversing operation is started or not by visual inspection when viewing through slit of the rear cover If the paper reversing operation is not started check if movement of the planetary gear inside the Duplex unit is unsmooth or not Check work 8 4
181. insufficient free space error 5 File write error 6 CU F W mismatch error Contact the Service center ERRCODE Error Indicates that a fatal error has occurred For details refer to Service call error list indicates the detailed information of error Power Off On ERRCODE Fatal error PC nnnnnnnn LR nnnnnnnn FR nnnnnnnn Indicates that a fatal error has occurred For details refer to Service call error list nnnnnnnn indicates the detailed information of error Wait for a while The printer is restarting CODE Indicates that the controller unit is being reboot CODE is a decimal value single digit indicating cause of the reboot Reboot that is resulted from a cause other than the below Reboot by the PUL command Reboot caused by the menu change Reboot based on quit operator of PostScript Language Reboot caused by the network utilities including web The printer is shutting down Indicates that a printer is shutting down The shut down process is started by pressing the BACK button for more than 4 seconds upon completion of printer initialization process Shutdown is completed Shut off the Electric power or reboot it by restart button Indicates that the shut down process of a printer is complete The LCD backlight turns off Shut off the Electric power and wait for a while 126 The printer is condensing Dew condensat
182. intouts Eject roller Face down stacker Fuser unit Heat roller Face up stacker Fuser motor Figure 2 8 2 DESCRIPTION OF OPERATION 6 Cover opening motion of the color registration sensor and the density sensor 1 As illustrated in Figure 2 9 when the solenoid is energized the link lever moves causing the cover of the color registration sensor and the density sensor to open 2 As the solenoid is de energized the spring pushes the cover causing the cover of the color registration sensor and the density sensor to close Color registration sensor Solenoid Spring J Density sensor Cover v Color registration sensor Link lever Figure 2 9 44015503TH Rev 1 24 Oki Data CONFIDENTIAL Outline of color registration correction The color registration is corrected by reading correction patterns that are printed on the belt with the color registration sensors located inside the sensor shutter under the belt unit These sensors are used to detect and correct color registration Automatic start timing of color registration correction e At power on When the cover is closed after it is opened for five seconds or more When 400 pages or more have been printed after the previous correction A correction error may be issued due to an inadequate toner amount of the pattern generated a sensor stained with toner deficient opening closing of the
183. ion error This error is handled in the same way as the service call error though display only is different Reboot the printer 209 Download error Indicates failure of the Media table downloading to PU Custom Media Type related 44015503TH Rev 1 173 Oki Data CONFIDENTIAL Display Contact the Service center 001 Error Table 7 1 2 Service Call Error List Machine Check Exception Error details Remedial measure Replace CU board Reboot the printer 002 Error 007 Error CPU Exception Does the error display recur If the RAM DIMM is installed remove it and turn off the power of the printer and back on Replace the CU board Re install the RAM DIMM Replace the RAM DIMM Display Contact the Service center 042 Error 043 Error 045 Error Flash File System Error 7 TROUBLESHOOTING PROCEDURE Error details Failed to access to the Flash ROM that is directly soldered to the CU board Remedial measure Turn off the power of the printer and back on Replace the CU board Contact the Service center 051 Error CU Fan Error Contact the Service center 020 Error CU ROM Hash Check Error Does the error display recur Turn off the power of the printer and back on Replace the CU Reboot the printer 052 Error Image Processor Driver Error Turn the printer power off and then back on If the error sym
184. irm that the above signal levels change when the sensor lever is operated Replace the EXIT sensor Check the power voltages supplied to the relay board Check the 5V power voltage at the EXIT connector Q9 of the relay board Pin 1 5V power supply Pin 3 OVL Replace the connection cable 7 1 4 Check the system connection Signal cable for relay board EXIT sensor cable Check that FFC is normally inserted at the RELAY connector of the PU board and at the PU IF connector Q2 Check that the relay board and the EXIT sensor are normally connected Normalize the connection condition Signal cable for relay board EXIT sensor cable Confirm that the cables are not pinched sheathes are not peeled off and they are assembled normally Replace the connecting cable and normalize the assembled condition 44015503TH Rev 1 198 Oki Data CONFIDENTIAL 7 2 Check item 7 2 1 Check condition of Paper unloading jam occurs after a paper is taken into printer Check work the paper running path Action to be taken at NG Face Up Stacker Cover Confirm that it is either fully opened or fully closed Eliminate any in between condition of the cover between the fully open position and fully closed position Duplex pull in gate Confirm that the Duplex pull in gate works normally by using the Motor amp Clutch Test of the self diagnostic mode
185. is not possible by using the encrypted IPP printer check the followings Establish connection by https lt printer IP address gt 1 If the printer setting page is displayed the followings are probable Take an appropriate measure by referring to the following items Certificate is not created yet Or failed to create certificate Refer to section 7 5 4 1 1 Is the certificate created Certificate has been created but the SSL TLS setting is turned off Refer to section 7 5 4 1 2 Is the SSL TLS setting set to ON 2 Ifthe printer setting page is not displayed the followings are probable Take an appropriate measure by referring to the following items Version number of the browser is old Refer to section 7 5 4 1 3 Check version number of the Web browser Encryption strength has been set to Strong Refer to section 7 5 4 1 4 Check encryption strength of a printer Compatibility problem The OS does not support the IPP encrypted printing Refer to section 7 5 4 2 1 Check OS Operating System IPP encrypted printer is not created yet Refer to section 7 5 4 2 2 Is the Printer created IPP setup of the Printer is not Enabled Refer to section 7 5 4 2 3 Is the IPP setting set to Enabled The key exchange system of a printer is not supported by the browser 7 TROUBLESHOOTING PROCEDURE 7 5 4 2 1 Check OS Operating System The IPP print encryption function is supported
186. istration motor rotates counterclockwise transporting the paper until the INT sensor comes ON When the solenoid is ON the paper feed roller is driven 2 After causing the IN1 sensor to come ON the paper is further carried over a certain distance to finally hit the registration roller L This corrects skew of the paper 3 As shown in Figure 2 2 the solenoid is turned OFF and the paper is carried by the registration roller L When the solenoid is OFF the registration roller L is driven WR sensor IN2 sensor Registration roller L Registration roller U stop drive Hopping gear Assy H A IN1 sensor Solenoid lever solenoid ON Sub roller Registration motor drive counterclockwise Hopping roller drive Figure 2 1 WR sensor IN2 sensor Registration roller L Registration roller U drive drive IN1 sensor Solenoid lever solenoid OFF Registration motor counterclockwise Hopping roller stop Figure 2 2 44015503TH Rev 1 21 Oki Data CONFIDENTIAL 2 Paper fed from MPT 1 As illustrated in Figure 2 3 when the solenoid is OFF the registration motor rotates clockwise transporting the paper until the IN2 sensor comes ON As the registration motor rotates clockwise the MPT paper feed roller is driven 2 After causing the IN2 sensor to come ON the paper is further carried over a certain distance to finally hit the registration roller U This cor
187. item 12 1 1 Cable connection Check work condition and wiring condition Action to be taken at NG Cable connection condition and wiring condition of the low voltage power supply fan and those of the fuser fan Check if the connectors are connected normally or not Check if extra length of the cables does not touch the fan blade or not 12 2 Duplex fan does not rotate during the Duplex printing Check item 12 1 2 Cable connection Check work condition and wiring condition Correct the connection condition of the connectors Correct the cable wiring route Replace the fan Action to be taken at NG Cable connection condition and wiring condition of the Duplex fan Check if the connectors are connected normally or not Check if extra length of the cables does not touch the fan blade or not Correct the connection condition of the connectors Correct the cable wiring route Replace the fan Replace the fan 24V fuse F501 of the Duplex board V7Y PCB Check if the fuse F501 has blown out or not Replace the Duplex board V7Y PCB 24V power supplied to the Duplex board V7Y PCB Check if the fuse F1 of the PU board has blown out or not Replace the PU board 44015503TH Rev 1 204 Oki Data CONFIDENTIAL 12 3 All fans of the printer do not rotate Check item 12 3 1 24V power supply Check work Action
188. ith the image signal The electric charge of the radiated part of the OPC drum surface attenuates depending on the intensity of the light thus forming an electrostatic latent image on the OPC drum surface Development Charged toner adheres to the electrostatic latent image of the OPC drum by electrostatic power and forms a visible image on the OPC drum surface Transfer Paper is placed over the OPC drum surface and an electric charge is applied to it from the backside by the transfer roller so that the toner image is transferred to the paper Drum cleaning The drum cleaning blade removes toner remaining on the OPC drum after the transfer Belt cleaning The belt cleaning blade removes toner remaining on the belt Fusing Heat and pressure are applied to the toner image on the paper to promote its fusion 2 Charging A voltage is applied to the charging roller which is placed in contact with the OPC drum surface to charge the OPC drum surface Charging roller OPC drum 3 Exposure The light emitted from the LED head is radiated onto the charged surface of the OPC drum The charge of the radiated part of the OPC drum attenuates according to the intensity of the light forming an electrostatic latent image on the OPC drum surface LED head Charging roller LED head Power supply unit OPC drum 44015503TH Rev 1 18 Oki Data CONFIDENTIAL 2 DESCRIPTION OF OPERATION 4 Develo
189. k into the holes on the printer Secure the internal hard disk with two screws Push the connector until it clicks G Close the metal cover plate Attach the side cover Fix the side cover with the screw one place Close the top cover Close the front cover G Close the multi purpose tray Side cover 3 INSTALLATION 7 Print the configuration report and check the printout for successful installation of the internal hard disk 7U IB VILZE2A WUMM ZEVS ESA RY Bg RUY 60 X RU 10 T RU 60 Z72w 2Fk 2 0K XU 20 RYLI D FU 55 OKI C830 ABD4CE La hkZULSS CB30 ABDACE IPF FUR 192 168 100 100 G 255 255 255 0 Z hk2r47RLA 0000 MACZ EVA 00 80 87 AB D4 CE Network FW X Z a b0 05 Web Remote X Za 00 04 LATAS FUYSYLU TIVES AE67035020 FUYSSRES CUN Dary v0 42 PU N Yary 00 00 01 ZEUSE SNB NEFA AGB 4001GB F50 Print the configuration report by following the steps instructed in section 3 6 Check the internal hard disk space shown at Hard Disk Information in System Information of Printer Information Memo The internal hard disk space may be different from the example on the left Note Remove the internal hard disk and reinstall it when Not Installed is shown at Hard Disk Information Note f an internal hard disk for IC card authentication has been installed be sure to read the manual supplied with the hard disk
190. k output signal level of the paper entrance sensor 1 and that of the paper entrance sensor 2 Check for the following signals at the FSNS connector 6 of the PU board Pin 4 Paper entrance sensor 1 Pin 3 Paper entrance sensor 2 Confirm that the above signal levels change when the sensor lever is operated Replace the front sensor board RSF PCB Check the power voltages supplied to the front sensor board RSF PCB Check the 5V power at the FSNS connector 6 of the front sensor board RSF PCB Pin 1 5V power supply Pin 5 OVL Replace the connection cable 3 2 Check item 3 2 1 Check condition of 7 TROUBLESHOOTING PROCEDURE Jam occurs immediately after the paper feed is started 1st tray Check work the paper running path Action to be taken at NG Paper running path of the front unit Check if paper is jammed or not in the paper running path Remove the jammed paper 3 2 2 Check condition of the mechanical parts Check the sensor levers of the paper entrance sensor 1 and the paper entrance sensor 2 Check if shape and movement of the sensor levers have any abnormality or not Replace the sensor with the good sensor lever Check the separator assemblies of the feed roller the Check if any foreign materials such as paper dust on the surface of the feed roller or of the pickup roller or not Remove the foreign material pick
191. l error occurs This option is available only for PostScript and PCL XL Print Position Adjust 0 00 mm 0 25 mm to 2 00 mm 42 00 mm to 0 25 mm Adjusts the position of a whole printing image in 0 25 mm increments perpendicular to the direction of paper movement i e horizontally 44015503TH Rev 1 124 Oki Data CONFIDENTIAL Print Y Adjust Position Adjust cont Settings 0 00 mm 0 25 mm to 2 00 mm 2 00 mm to 0 25 mm Function Adjusts the position of a whole printing image in 0 25 mm increments parallel to the direction of paper movement i e vertically Duplex X Adjust 0 00 mm 0 25 mm to 2 00 mm 2 00 mm to 0 25 mm During the flip side printing of duplex printing adjusts the location of a whole printing image in 0 25 mm increments perpendicular to the direction of paper movement i e horizontally Transparency Black Setting Settings 5 MAINTENANCE MENUS Function Performs micro adjustment when visible faded color print or visible light color specks or streaks result more frequently on transparencies Decrease the setting value when such specks or streaks or snow flake like print in high density print areas result 0 00 mm 0 25 mm to 2 00 mm 2 00 mm to 0 25 mm During the flip side printing of duplex printing adjusts the location of a whole printing image in 0 25 mm increments parallel to the directio
192. l the sheet out in the direction of the arrow 1 Take out the image drum cartridge four cartridges gently Note The image drum green cylinder part is very sensitive to scratches Protective sheet 17 therefore special care should be taken on handling Do not expose the image drum cartridges to direct sunlight or strong light approx 1500 lux or above Even under room light do not leave them exposed for five minutes or longer Protective sheet Image drum cartridge 3 Remove the toner cover 4 Similarly remove the protective sheets and toner covers fro the other three image drums 44015503TH Rev 1 37 2 INSTALLATION Oki Data CONFIDENTIAL 5 Install the toner cartridges to the image drum cartridges Note Do not force the toner cartridges into place If the cartridges do not fit check Noel The toner aR supo wih e produet are capable o priming a e approximately 2 300 sheets ISO IEC 19798 E e these labels do not correspond the toner cartridges cannot be installed a Take the toner cartridge out of its package and shake the toner cartridge The print quality may deteriorate if the toner cartridges are not installed several times vertically and horizontally properly b Hold the toner cartridge in a horizontal position and slowly remove the tape 6 Install the image drum cartridges with the toner cartridges installed to the printer Label c Make sure that the color of the
193. ll out the ROM label that is attached to the location shown below in accordance with the downloaded F W version number Remarks Revision number label position IO 8a PCB TB2 Revision number label details Sample 1 Rev 1 Sample 2 Rev 4 44015503TH Rev 1 251 Oki Data CONFIDENTIAL 8 3 3 PCB Maintenance Indication Stamp The specified article numbers are stamped in the PCB Maintenance Indication column on the CU PCB in accordance with the table shown below CPi2 IC_VREF o l 41 39 pn G3 C7069 G9 C71 cee JO 42 40 amp E o 69 ce L l 1 T IMB Maintenance Board Series No 437937 41 Board TB2 YU Series No TB2 4 43778804 T 0001 oooo EuR M Dp Specified stamping location JPN_PX746PDL 437937 42 437937 43 TB2 4 43778804 TB2 4 43778804 ODA_PX746PDL OEL_PX746PDL 437937 44 TB2 4 43778804 AOS_PX746PDL 8 CONNECTION DIAGRAMS 44015503TH Rev 1 252 252
194. ltage terminal of the ID unit is contacting with the Contact Assembly normally by visual inspection Refer to Figure Replace the ID unit or correct the high voltage terminal If any attempt of using new ID unitas a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE 44015503TH Rev 1 214 Oki Data CONFIDENTIAL 7 5 3 4 4 1 Thin vertical line with color Refer to Figure 7 2 D Check item 4 1 1 ID unit condition Check work Black banding black streaking in vertical direction Action to be taken at NG Filming of the ID unit Is print attempted without toner 4 2 Thin vertical line without color Refer to Figure 7 2 F Check item 4 2 1 LED head conditio Check work Replace toner cartridge with new one If replacement does not solve the problem replace the ID unit If any attempt of using new ID unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE Action to be taken at NG LED head Is any foreign material attached on the light emitting surface of the cell fox lens of the LED head Remove the foreign material 2 2 Condition of paper running path Paper running path Check that any burr that may scatter the un fused toner on the paper running path does not exist Remove the burr 7 5 3 5 Cyclic abnormality R
195. m to the printer 3 INSTALLATION 5 Set the number of trays in the printer driver Setting should be made in the printer driver to have the printer recognize every added tray If the printer driver hasn t been set up set up the printer driver by referring to the relevant user s manual Setup and then perform the following setup Settings for Windows PS printer driver amp OKI C830 PS 920 074 sx ste RL Bee aoe TAO aI OAS CTRL D BAS WIZ BaF OR 2 CTRL D RHE div BL FHA be PostScript DLL ER SS LIZ BL 552492 PostScript 4 LACBARSS WL EXMbBRECS PostScript 747 NGEHITS WZ Dat ALPIN OFS Epl 554 LPSk 300 b POS VELTHOVO FIS FERZ4S M4 A 100 Pot EybyoPebt ovo 3 EFR2 MH A 600 Pott Sn 4vAF WeTRESd 7S3 VS 108020 evt Screen of Windows XP 6 e o Note Administrator privileges on the computer are required For Windows Vista Server 2008 select Start Control Panel Printers For Windows XP select Start Control Panel Printers and Other Hardware Printers and Faxes For Windows Server 2003 select Start Printers and Faxes For Windows 2000 select Start Settings Printers Right click the OKI C830 PS icon and select Properties Select Obtain Printer Information in Installable Options on the Device Settings tab and click Setup or Obtain Printer Information For USB connection manually set
196. menu After change of the setting for this option exiting it restarts the printer Places the printer online a command being issued from the CU to PU when the Enter button is pressed With the printer on a consumable of the printer can be replaced with a new one and then the printer can be checked for proper operation where not breaking the new one s fuse the printer does not count consumption as the life of the consumable replaced with the one Turning off the printer ends the check mode and then turning it on disables the mode 44015503TH Rev 1 120 Oki Data CONFIDENTIAL Option 1st row System Persona IBM 5577 Mainte _ lity Settings 2nd row Enable Disable nance IBM PPR III XL EPSON FX Enable Disable Enable Disable HP GL 2 Enable Disable Function Changes the support PDL language default based on the destination of the printer Under Print Setup Personality in the Function menu the printer does not display languages disabled with this option Displaying INVALID DATA the printer discards print data received in a language disabled with the option Changes a password Pressing the Enter button with this option displayed displays NEW PASSWORD and VERIFY PASSWORD and then a new password can be entered New Password RK RK BRK Sets a new password to enter the System Maintenance menu Six to twelve alphanu
197. mer value After time dependent adjustment Before time dependent adjustment Belt motor constant speed timer value Value of time dependent adjustment 1 Pressing the CANCEL button switches the voltage which is displayed for a color to that for another color 44015503TH Rev 1 127 Oki Data CONFIDENTIAL 1 Menu option display switching LEVEL1 Use the MENU up or MENU down arrow V button to select the option shown in a shaded area XXXXX and press ENTER to execute the option 5 MAINTENANCE MENUS Use ENTER or BACK to display the option shown in a non shaded area XXXXX and use the MENU up arrow or MENU down arrow V button to select the option Press ENTER to execute a test and BACK to end the test MENU down arrow V MENU up arrow A MENU up arrow A o MENU up arrow N H MENU up arrow SWITCH down arrow ROUTE PU V TONER UP LU F IST FD FV REG L R MOTOR amp CLUTCH MEN EN E ID MOTOR arrow BELT V MOTOR TEST PRINT rer Oh k EXECUTE REG ADJ RESULT 2 BLT REFLECT TEST BLT REFLECT RESULT 4 U HERMISTER 1 TRAY2 and DUPLEX are displayed DEN only when the printer has the tray 2 R L NE_ and the duplex unit installed in it T RFID COLOR B Color registration adjustment test result T 2 H H err I F D REG ADJ RSLT SNS CARIBRAT L FINE ADJ SNS CARIBRAT R FINE ADJ D
198. meric characters can be entered as the password Verify Password Prompts a user to verify and enter again the new password that the use set for NEW PASSWORD to enter the System Maintenance menu Six to twelve alphanumeric characters can be entered as the password Diagnostic Mode Enters the engine self diagnostic mode 5 MAINTENANCE MENUS 44015503TH Rev 1 12814 Oki Data CONFIDENTIAL 5 2 Maintenance Utility 5 MAINTENANCE MENUS The adjustments described in table 5 2 should be made by using Maintenance Utility Details on the utility are as follows 1 Maintenance Utility operation manuals 42678801FU01 Rev 21 or higher Japanese 42678801FU02 Rev 21 or higher English 2 Maintenance Utility program Win9X ME NT 2000 XP MuWin zip 42678801FWO01 Rev 21 or Japanese English higher PU board replace ment Table 5 2 Adjustment options in Maintenance Utility Adjustment Copies the information from the EEPROM on the PU board Purpose To copy the information stored on the EEPROM on the PU board when the board needs to be replaced with another one due to maintenance Section in Maintenance Utility operation manual Operation from operator panel section in this maintenance manual Unavailable PU serial number setting Rewrites the serial number recorded on the PU Purpose To configure a maintenance replacement PU board to which the
199. minals of the power supply directly After the AC cord is unplugged the capacitor may take about one minute to discharge completely or could not discharge due to PCB breakdown Use caution about electric shock 1 Remove the plate shield Assy see section 4 2 7 1 to 3 2 Remove the MPT Assy see section 4 2 16 2 3 Remove the connector and the screw black to detach the holder switch Assy 3 4 REPLACEMENT OF PARTS 4 Remove the image drum motor see section 4 2 7 6 5 Remove the reinforcement plate see section 4 2 8 2 6 Remove the screw silver colored and the connector to detach the low voltage power supply fan PM RON ARIEL BIE 2 c r 2 ZAY 44015503TH Rev 1 92 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 7 Remove the screw silver colored the two screws silver colored 8 the AC 8 Remove the AC switch 2 the two screws silver colored 13 the ground screw 4 cord connector and the power supply cover 0 to detach the low voltage power and the AC power supply cable supply 17 Low voltage fan PRN PCB power connector Fuser interface connector ee power supply CN6 short plug AC switch Note CNG AC input voltage setting switch connector 100V short plug contained but 230V short plug not contained 44015503TH Rev 1 93 Oki Data CONFIDENTIAL 4 2 2
200. mistor to the high voltage board connected normally Does this error recur Re connect the cables normally Turn on the power again Replace the belt thermistsor Display Contact the Service center 984 error 987 error Mismatch of Toner cartridge 984 Black 985 Yellow 986 Mangeta 987 Cyan 7 TROUBLESHOOTING PROCEDURE Error details Unsupported toner cartridge has been detected Remedial measure Change to correct toner cartridge WDT ERROR PU firmware runaway Does this error recur Turn on the power again Replace the PU board ASIC ERROR CU board CU DCON access error DCON clock output abnormity Does this error recur Does this error recur Turn on the power again Replace the CU board Replace the PU board Reboot the printer 918 error Duplex FAN Alarm Detection Fan error inside the duplex unit Does the error recur when the power is turned off once and back on Does the error recur when the power is turned off once and back on Check if the Duplex unit is installed normally or not Check if the fans are installed normally or not Replace the fan SDRAM ERROR CU board CU DCON access error RAMRD WR abnormity for VIDEO Does this error recur Does this error recur Turn on the power again Replace the CU board Replace the PU board ABORT XXX XXXXXXXX PU firmware runaway Does this error recur
201. more than four seconds to run shutdown and after the shutdown turn off the power Installation of an additional tray unit with the power on may cause a failure of the printer 3 INSTALLATION 2 Place the printer on an additional tray unit Note The printer weights approximately 40 kg It should be lifted by two or more people Align the holes on the bottom of the printer to the pins of the additional tray unit Q Place the printer gently on the additional tray unit To detach the additional tray unit follow the same procedure in reverse order of installation Note To install two additional tray units to the printer make them stacked before installation to the printer Hole on the bottom of the printer 3 Connect the power cord and the printer cable to the printer and turn the power ON Note If SERVICE CALL 182 ERROR or SERVICE CALL 183 ERROR appears remove the installed tray unit and reinstall it to the printer 44015503TH Rev 1 43 Oki Data CONFIDENTIAL 4 Print the printer configuration and check the printout for successful installation of every added tray TUY ISR EHS Print the printer configuration by following the steps described in section Check to make sure that every installed tray is shown in Print Count of Printer Information Note f every added tray is not shown there remove every installed tray unit and reinstall the
202. moved small parts such as screws or collars should be tentatively installed in their original positions Do not use static prone gloves when handling integrated circuits ICs or circuit boards including microprocessors and ROM and RAM chips Do not place printed circuit boards PCBs directly on the printer or a floor 44015503TH Rev 1 62 Oki Data CONFIDENTIAL Maintenance Tools Table 4 1 1 shows the tools necessary to replace printed circuit boards and units Maintenance Tool No 2 200 screwdriver with magnetic tip Quantity Table 4 1 1 Maintenance Tools 3 to 5 mm screws Remarks Screwdriver No 3 100 4 REPLACEMENT OF PARTS Table 4 1 2 shows the tools necessary to use Maintenance Utility software Table 4 1 2 Maintenance Tools Maintenance Tool Notebook personal computer with Maintenance Utility software installed Quantity Remarks See section 3 to 5 mm 5 2 for screws Maintenance Utility Screwdriver No 5 200 Digital multimeter USB cable Pliers Handy vacuum cleaner toner vacuum See note Note Use a toner vacuum Using a general purpose vacuum may cause toner to catch fire E ring pliers E shaped ring removal Ethernet cable crossover cable 44015503TH Rev 1 63 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 4 2 Part repl
203. n Action to be taken at NG Paper feed motor drive cable ID motor drive cable belt motor drive cable ID Up motor drive cable fuser motor drive cable Check the connection condition of the cables PU board HOPSIZE connector 2 DC ID connector 2 DCHEAT connector BELT ID UP connector RELAY connector Check if the connector is connected in the half way only or not and check if the connector is inserted in a slanted angle or not Check also that cables are assembled without any abnormality Normalize the connection condition Replace the cable with the normal cable Paper feed motor drive cable ID motor drive cable belt motor drive cable ID Up motor drive cable Check that any cable is not pinched during assembling of the printer Remove the BELT ID UP connector 3 of the PU board and check the followings at the connector side Short circuit between pin 1 FG Short circuit between pin 2 FG Short circuit between pin 3 FG Short circuit between pin 4 FG Short circuit between pin 5 FG Short circuit between pin 6 FG Short circuit between pin 7 FG Short circuit between pin 8 FG Remove the HOPSIZE connector 2 of the PU Short circuit between pin 1 FG Short circuit between pin 2 FG Short circuit between pin 3 FG Short circuit between pin 4 FG board and check the followings at the cable side Replace the cable with the good cable that no
204. n of paper movement i e vertically SMR Setting Makes a setting when print quality is uneven Plain Paper Black Setting 0 1 2 2 1 Performs micro adjustment when visible faded black print or visible light black specks or streaks result more frequently on plain paper Decrease the setting value when such specks or streaks or snow flake like print in high density print areas result BG Setting Makes a setting when a dirty background results Plain Paper Color Setting Performs micro adjustment when visible faded color print or visible light color specks or streaks result more frequently on plain paper Decrease the setting value when such specks or streaks or snow flake like print in high density print areas result Drum Cleaning Sets whether to perform for reduced white line jitter image drum idling before printing Transparency Black Setting Performs micro adjustment when visible faded black print or visible light black Specks or streaks result more frequently on transparencies Decrease the setting value when such specks or streaks or snow flake like print in high density print areas result Hex Dump Execute Prints out data received in hexadecimal format 44015503TH Rev 1 1854 Oki Data CONFIDENTIAL Enter Password Settings XXXXXXXXXXXX Function Enters a password to start the administrator menu Network
205. ndition Action to be taken at NG Check that the ID unit is installed in the normal position Check that the lock lever of the toner cartridge is locked ID unit and toner cartridge 16 2 Error caused by the toner sensor Check item Check work 16 2 1 Toner sensor condition Correct the installation to the normal installation condition Action to be taken at NG Toner sensor Is the receptor of the toner sensor stained Wipe off the stain from the toner sensor Toner sensor Confirm that the toner sensor works normally by using the SWITCH SCAN function of the self diagnostic mode Place a white paper in front of the toner sensor and check if the SCAN state changes or not Replace the toner sensor board or the PU board or the FFC between the toner sensor board and the PU board 7 TROUBLESHOOTING PROCEDURE Note Toner sensor operation check method using the SWITCH SCAN function of the self diagnostic mode 1 How to check operation of the toner sensor at the printer side ils Status change of the toner sensor can be checked from the Operator Panel using the self diagnostic mode First switch the display to the Operator Panel display For the method of switching the display to the Operator Panel display refer to section 5 3 2 3 Switch Scan Test Remove the ID unit and the toner cartridge TC from a printer There is a window inside a printer opposing the ID side w
206. ndition of the motor cable Check for normal wiring conditions of the respective motors Perform the visual check and measure resistance at open circuit with VOM as follows Remove the motor cable at the board end Measure resistance between the respective pins of the removed cable and FG with VOM Replace the motor cable Re connect the cable for normal conditions 2 2 2 Check loss of synchronization of motor Abnormal load of the consumable item Operating conditions of the respective motors Check if operations of the respective motors are normal or not by using the self diagnostic mode Check if any load exists or not Buzzer sound when an error occurs Replace the corresponding consumable item If any attempt of using new part as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE 44015503TH Rev 1 182 Oki Data CONFIDENTIAL Check item 2 2 3 Check the jumping Check work Action to be taken at NG phenomena of gear tooth Abnormal load of the consumable item Operating conditions of the respective motors Check if operations of the respective motors are normal or not by using the self diagnostic mode Check if any load exists or not Buzz buzz sound is generated when an error occurs Replace the corresponding consumable item If any attempt of using new part as a trial is going to be made be sure t
207. ndition of the cables PU board DCHEAT connector 2 Check if the connector is connected in the half way only or not and check if the connector is inserted in a slanted angle or not Check also that cables are assembled without any abnormality Replace the cable with the good cable that normalizes the connection condition Fuser motor 7 3 Check item Paper unloading jam occurs in the middle of paper running path Check work 7 3 1 Motor operation check Replace the fuser motor Action to be taken at NG Fuser motor Confirm that the fuser motor works normally by using the Motor amp Clutch Test of the self diagnostic mode Check if any load exists or not Replace the PU board or fuser motor or fuser unit If any attempt of using new fuser unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE 44015503TH Rev 1 199 Oki Data CONFIDENTIAL 7 5 2 8 8 1 Check item 8 1 1 Check condition of Check work the paper running path Two sided printing jam error code 370 371 372 373 383 Two sided printing jam occurs immediately after the power is turned on Action to be taken at NG Paper running path of the Duplex unit Check if paper is jammed or not in the paper running path Open the front cover and check if any paper remains in the Duplex feeder or not Open the rear cover and c
208. ng Top cover For details please see Help Contents Indicates due to occurrence of paper jam the continuously fed paper keep remaining in the printer Error 638 JO Paper Transport Path Confirm the Duplex print unit Paper is left For details please see Help Indicates due to occurrence of paper jam the continuously fed paper keep remaining in the printer Error 641 J5 Duplex Reversal Path Error 642 J3 Duplex Transport Path Display on operator panel LINE Open the cover Paper jammed Front cover For details please see Help 7 TROUBLESHOOTING PROCEDURE Contents Indicates that jam has occurred in the paper path Error 381 Transport Error 382 Exit Error 383 Duplex Entry Error 385 Around Fuser Unit Error 389 Printing Page Lost Check the paper Paper size error Y TRAY For details please see Help Informs that a paper of illegal size is fed from the tray Check paper in the tray or check if multiple sheets of paper are transported simultaneously by mistake or not The recovery print is executed when the cover is Opened Closed Check the Duplex print unit Paper jammed For details please see Help Indicates that jam has occurred in the vicinity of Duplex unit Error 370 Duplex Reversal Error 371 Duplex Input Error 373 Duplex Multifeed Check the paper Multiplex error TRAY For details please see Help Informs that a paper having illegally lo
209. ng data E Not in use Not in use 44015503TH Rev 1 154 Oki Data CONFIDENTIAL 1 CONFIGURATION 1 5 3 Parallel interface specifications 1 5 3 1 Parallel interface overview Supported modes Compatible mode nibble mode ECP mode Data bit length Compatible mode 8 bit Nibble mode 4 bit ECP mode 9 bit 1 5 3 2 Connector and cable of parallel interface 1 Connector Printer side 36 pole connector female Product equivalent to 57LE 40360 12 D56 DDK Ltd Cable side 36 pole connector male Product equivalent to 57FE 30360 20N D8 DDK Ltd Pin arrangement on the interface cable side 2 Cable Use a cable of 1 8 m or less Use a shielded twisted pair cable for noise prevention 1 5 3 3 Parallel interface levels Low level 0 0V to 0 8V High level 2 4V to 5 0V 44015503TH Rev 1 16 Oki Data CONFIDENTIAL 2 DESCRIPTION OF OPERATION 2 1 Electrophotographic process mechanism esssss 18 22 PANINO Dej o e ic 21 Oki Data CONFIDENTIAL 2 1 2 DESCRIPTION OF OPERATION Electrophotographic process mechanism 1 Electrophotographic process The electrophotographic process is explained briefly below 1 Charging A voltage is applied to the CH roller to electrically charge the surface of the OPC drum Exposure The LED head radiates light onto the charged OPC drum in accordance w
210. ng from a PC press the ON LINE button to enter the ON LINE state Printing setup contents Varies Varies Indicates that a printer is in the midst of printing menu map Network setting is being printed Varies Varies Indicates that a printer is in the midst of printing the network setting When the menu Information Menu Network is selected printing of the network setting starts File access in Varies progress Varies Indicates that access to a file system HDD FLASH is under way Font list is being printed Varies Varies Indicates that the Font list is being printed Receiving data Varies Varies Indicates that the data reception is in progress and processing has not started yet This error indicates during the period of PJL processing without character print or during job through mainly File list is being printed Varies Varies Indicates that the File list is being printed Error log is being printed Varies Varies Indicates that the error log is being printed Blink Processing in progress Varies Indicates that data reception or output processing is progress There exists Varies remaining data Varies Indicates that the un printed data remains in buffer A printer is in the state of waiting for the data to receive If a printer is stopped While indicating the state of Remaining data exists pri
211. ng size is fed from the tray Check if multiple sheets of paper are transported simultaneously by mistake or not The recovery print is executed when the cover is Opened Closed Open the cover Paper jam Front cover Fro details please see Help Indicates that jam has occurred in the vicinity of Duplex unit Error 372 Duplex misfeed Install Duplex print unit For details please see Help Indicates that the Duplex unit is removed If this error is detected printing is stopped Open the cover Paper jammed Front cover For details please see Help Indicates that jam has occurred during feeding paper from the MP tray Error 390 MP Tray Pull out the Tray Paper jammed TRAY For details please see Help Indicates that jam has occurred during feeding paper from the this tray Error 391 Tray 1 Error 392 Tray 2 Error 393 Tray 3 Replace the Image drum It is lifetime of Image drum COLOR For details please see Help Inform the lifetime Alarm of Image drum It shows warning status while opening or closing the cover Error 350 Yellow Error 351 Magenta Error 352 Cyan Error 353 Black Open the cover Paper jammed Front cover For details please see Help Indicates that jam has occurred in the paper path Error 380 Feed Replace the Image drum It is lifetime of Image drum COLOR For details please see Help Inform the lifetime Ala
212. nnected state is found abnormal restore it to the normal state Check 2 Check to see whether the sensor surface is stained with toner paper dust or any other foreign matter If it is found stained wipe it clean If no problem was found by the checks 1 and 2 there is a problem with the circuit Replace each of the DENS SENSOR the relay board P6Y PCB the PU board PU PCB and the cable one by one and check that no error will occur again Toner sensor Shutter DENS SHUTTER ERR Check 3 Check to see whether the sensor shutter opens and closes normally by the MOTOR amp CLUTCH TEST of the self diagnostic function If the shutter operates imperfectly replace the shutter unit Principle of the toner counter After image data is developed to binary data that the printer can print the LSI counts the data as a number of print dots The amount of toner consumed is calculated from that count Check 4 Take out the ID units and examine them to see if the drum surface has value and the remaining amount of toner is thus indicated As opposed to this the toner DENS ID ERR any abnormal toner smudge LOW detection by the toner sensor is implemented when the toner amount remaining inside Replace the LED head out of focus or replace any ID units with any the ID unit physically decreases to below a certain level abnormality To test operate a new ID unit use the Fuse Keep Mode of the maintenance Principles of ID belt and fuser co
213. nnector damaged Replace the connector 4 2 3 Check the control signals Check the control signal that is output from the PU board to the option tray board V7Y PCB Check the control signal that is output from the PU board option connector 3 Pin 5 TXD PU 2nd Pin 3 RXD 2nd PU Replace the PU board 7 TROUBLESHOOTING PROCEDURE 7 5 2 15 LED head cannot be recognized error code 131 132 133 134 15 1 Service call 131 to 134 LED HEAD Missing Check item Check work 15 1 1 Check the system connection Action to be taken at NG Connecting condition at the CU board connector and at the head connector Check the connecting condition of the FFC by the visual inspection Correct the connection to the normal connecting condition Head FFC Remove the head FFC from the printer Check if any open circuit or peeling off of sheath has occurred or not throughout the cable Replace the head FFC or the CU board Conduction of the fuse on the CU board Check that 5V appears across the capacitors CP7 and CP8 Refer to section 7 6 Replace F504 F506 or replace the CU board 44015503TH Rev 1 206 Oki Data CONFIDENTIAL 7 5 2 16 Toner cartridge cannot be recognized error code 540 541 542 543 16 1 Error caused by the consumable items Check item Check work 16 1 1 Consumable items installation co
214. ns 4 2 3 and 4 2 4 5 Remove the plate shield Assy see section 4 2 7 2 6 Detach and unclamp at the two points the FFC of the operator panel Assy gt Top cover 8 Remove the three screws silver colored to detach the operator panel Assy D tool number 1 Be careful about a potential drop of the black cap Front cover Multi purpose tray Front cover 44015503TH Rev 1 78 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 4 2 12 Board PRP 3 As shown in diagram 2 unlatch the operator panel cover Assy at the two points B remove the board PRP 2 the LCD button 3 and the button key QD 1 Open the top cover Unlatched points B Diagram 2 2 Unlatch the operator cover Assy at the two points A remove the FFC and the Assy Unlatched points A 44015503TH Rev 1 79 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 4 2 13 Shaft ejection Assy FU and shaft ejection 3 Remove the gears idler ejection and Assy FD 1 Remove the rear cover Assy see section 4 2 5 2 Remove the screw silver colored D to remove the guide ejection Assy upper 4 Remove the two molded E shaped rings 5 and warp and detach the shaft ejection Assy FU and the shaft ejection Assy FD 44015503TH Rev 1 80 4 REPLACEMENT OF PARTS Oki Data CONFIDENTIAL 4 Rem
215. nsor by visual inspection Replace the fuser unit If any attempt of using new fuser unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE Installation position of the lower thermistor The lower thermister must be installed while contacting with the fuser unit Check if the lower thermister is installed in the far position from the specified position or not causing detection of the lower temperature than the actual temperature of fuser unit Replace the fuser unit If any attempt of using new fuser unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE 1 2 3 AC power input to the halogen lamp AC power voltage from the low voltage power supply Check if the AC voltage for heater is normally supplied or not Power supply CN2 connector Q3 between pin 1 and pin 2 and between pin 3 and pin 4 Replace the low voltage power supply Heater ON signal that is output from PU to the low voltage power supply Check that the heater ON signal goes active at the warming up timing or not L active while ON Power connector 0 of the PU board between pin 11 and pin 12 Replace the PU board 7 TROUBLESHOOTING PROCEDURE 7 5 2 12 Motor fan error error code 122 127 128 918 051 12 1 The low voltage power supply fan does not rotate immediately after the power is turned on Check
216. nt the data forcibly by pressing the ON LINE button or delete the Remaining data by pressing the CANCEL button Varies Varies Indicates that a printer is in the midst of gather print iii indicates number of copies in progress and jjj indicates total number of printed copies When total number of copies is 1 the normal indication of Printing from TRAY in progress is displayed Copy print kkk Ill Varies Varies Indicates that a printer is in the midst of Copy printing kkk indicates number of copies in progress and Ill indicates total number of printed copies When total number of copies is 1 the normal indication of Printing from TRAY in progress is displayed Printing from Varies TRAY in progress Varies Indicates that a printer is in the midst of printing job Verification for data of encrypted authentication printing data is in progress Varies Indicates the verification of the completeness If the data is destroyed or altered of encrypted authentication printing data is in progress 44015503TH Rev 1 160 Oki Data CONFIDENTIAL Panel display The mark indicates no message in the upper row Deleting data Inspec tion lamp Varies Details Cancel of the job is indicated A printer is discarding the data until end of the job Remedial measure Deleting dat
217. nter Note f the operator panel displays SERVICE CALL 031 ERROR remove the memory and reinstall it 44015503TH Rev 1 514 Oki Data CONFIDENTIAL 7 Print the configuration report and check the printout for successful installation of the additional memory Print the configuration report by TU VIER 3 INSTALLATION 4 Installation of an internal hard disk ED RBA ER KGT 576 Fbv42 1 PL3 24 YUFN KARLA 59 YS C830 ABDACE 9 192 168 100 100 Ry bhVAD 255 255 255 0 EF2rf7RVL2A 0900 00 80 87 AB D4 CE Network FW X Z a b0 05 Web Remote X Z 37 00 04 VATAM ZU 57 U TILES AE67035020 ZULSEBES CU 4 27a7 VO 42 n 3 ARN DOQ 01 XEUSE sWB 8MB F50 N E5 4 AIR 40 0GBIF50 following the steps instructed in section 3 6 Check the total memory size shown at Total Memory Size in System Information of Printer Information Note Reinstall the additional memory if the size at Total Memory Size is not correct Note Fonts cannot be downloaded to any optional internal hard disk for the printer Two types of internal hard disks are provided as options for the C830 printers as shown below Standard internal hard disk It is an internal hard disk to be added to C830 printers It is used for authenticated printing print job saving and buffer printing or used when Collating Error appears in making collated sets of copi
218. nter Ask the user to prepare a printer cable Askthe user to prepare a USB cable When connection is to be made in High Speed mode with a USB 2 0 use a Hi Speed ready USB 2 0 cable A USB 2 0 cable to be used must be no more than five meters long A USB cable of two meters or less is recommended Switching off the printer and the computer Memo Although a USB cable can be plugged in or unplugged with the computer and the printer switched on for secure installation of the USB driver and the printer driver to be performed subsequently the printer should be turned off Connecting the computer to the printer 1 Plug the USB cable into the USB interface connector of the printer 2 Plug the USB cable into the USB interface connector of the computer Note Be careful not to plug the USB cable into the network interface connector Such wrong connection could cause malfunction USB interface connector Memo For the setup procedure of the printer driver see the user s manual 44015503TH Rev 1 58 2 INSTALLATION Oki Data CONFIDENTIAL lt Ethernet cable connection gt lt Parallel connection gt Note Refer to the users manual for operating environment Preparing a parallel cable Note A parallel cable does not come with the printer Ask the user to prepare a Preparing an Ethernet cable parallel cable Note An Ethernet cable and a hub do not come with the printer Ask the user to prepare
219. nth max 29 C to 50 C with drums but no toner cartridges 29 C to 50 C with drums and toner cartridges Warm up time 90 sec Low noise mode Unavailable Resolution LED head 600dp Maximum input resolution 600x1200dp Output resolution True 600 x 1200dpi True 600 x 600dpi Operating environment humidity Operating Non operating 20 to 80 50 to 70 humidity for full color print quality guaranteed Maximum wet bulb temperature 25 C 10 to 90 maximum wet bulb temperature 26 8 C power off Storage 10 to 90 maximum wet bulb temperature 35 C Transportation 10 to 90 maximum wet bulb temperature 40 C Gradation 600 x 600 dpi four gradations Econo mode Toner saving by decreasing brightness RAM Core PowerPC750 I cache D cache L2 256KB Clock 700MHz Bus width Resident 64bit 256 MB 768 MB max ROM Program font 64MB Power consumption Power input 120VAC 10 230VAC 10 Power save mode 17W or less Idle Normal operation 200W average 570W differs depending on the use environment Peak 1350W Service life Printer life 600 000 pages A4 LEF five years Print duty M L 12 A L 12 5 Maximum 50 000 pages month Average 10 000 pages month MTBF 2 3 duty Not applicable MPBF MTTR 100 000 pages Within 20 minut
220. nu FUSE KEEP MODE Leakage of toner Does toner leak out from either ID unit or from toner cartridge Replace the ID unit or toner cartridge If any attempt of using new ID unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE 1 2 Fuser unit Offset toner of the fuser unit Check if the offset toner of the previous printing is left adhered on the fuser unit or not by visual inspection Repeat blind printing using unwanted media until offset toner is created on print media Alternately replace the fuser unit If any attempt of using new fuser unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE 2 2 Check item 2 2 1 Print media 7 TROUBLESHOOTING PROCEDURE Stain on white print overall stain Check work Action to be taken at NG Type of print media Check to see that the print media which is used for printing is not a specially thin media Use the normal paper 2 2 2 High voltage terminal ID unit terminal Check that the high voltage terminal of the ID unit is contacting with the Contact Assembly normally by visual inspection Refer to Figure 7 3 Replace the ID unit or correct the high voltage terminal If any attempt of using new ID unitas a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE
221. o use the System Maintenance Menu FUSE KEEP MODE Installation condition of each consumable item Check by visual inspection if the respective consumable items are installed in their normal positions in which gears of the consumable items engage accurately or not Replace an appropriate mechanical part as required or adjust or repair 2 4 Check the wiring conditions of cables Wiring conditions of the cables in the vicinity of the respective cooling fans Check if the cable contacts with the fan blade because wiring conditions of the cables near fan is poor or not Clap clap sound is generated when an error occurs Correct the wiring conditions of the cable 2 5 Check installation condition of mechanical parts Check the installation conditions of the partition plate under the CU and PU boards Remove the CU and PU board and inspect the installation conditions of the partition plate by visual inspection If they are not hooked on the normal specified positions correct them 2 3 Check item 2 3 1 Locating the exact 7 TROUBLESHOOTING PROCEDURE Bad odors are generated Check work position of generating bad odor Action to be taken at NG Fuser unit Remove the fuser unit and check the odor Implement section 2 3 2 Low voltage power supply unit Remove the low voltage power supply unit and check the odor Replace the low voltage
222. oard sensor sensor size SW sensor IN1 IN2 WR asic Ja eS Paper feed transportation motor EEP 2nd TRAY PCB ROM LEISUS command VE DCON I F LSYNC n R _ _ Fuser entrance PU board sensor Operator panel PCB FLASH Fuse gt aMbit release Toner sensor board ARMORED CPU sensor K toner Y toner M toner C toner sensor sensor sensor sensor ID fuse cut Color registration board right A Color registration EEPROM Fuse cut ensity EXIT thermistor signal Color Belt Cover open registration thermistor sensor Environmental humidity Fuser entrance release Relay board peat High voltage I F FAN control FAN heater control cover open others 5V 24V OVL OVP Density sensor Fuser fuse cut UP amp LOW upper center Low voltage board upper side for compensation lower thermistor Environmental sensor L Low voltage FAN RFID board 44015503TH Rev 1 8 Figure 1 1 1 CONFIGURATION Oki Data CONFIDENTIAL 1 2 Printer configuration The internal part of the C830 printer is composed of the following sections Electrophotographic proc
223. ocessing in accordance with the usual M M Ifthe trouble cannot be solved Does the error 252 occur when the user s protection kit A3 is removed Yes Data protection kit A3 is partly damaged so that printer does not start up normally Implement the error 001 073 254 sheet processing Can the user s data protection kit A3 be connected and can the Admin menu be started up Yes Data protection kit A3 is partly damaged so that printer does not start up normally Implement the error 001 073 254 sheet processing Does the printer recover by executing the Admin menu Check all sector No Maintenance is complete Data stored in HDD is partly damaged Does the printer recover by executing the Admin menu HDD Format Note 1 4 No Implement the error 001 073 254 sheet processing Maintenance is complete Data stored in HDD is partly damaged Note1 The Admin menu HDD INITIALIZE is not displayed unless the Admin menu INITIAL LOCK is set to NO Default setting is YES 44015503TH Rev 1 235 Oki Data CONFIDENTIAL 8 CONNECTION DIAGRAMS 8 1 Resistance value heck asy vcv cvecszasgog soo gga aana aaea anata ts 82 Parts loGallOli T 8 3 F W version TT 12T Oki Data CONFIDENTIAL 8 1 Resistance value check Transport belt motor Electrical circuit diagram connection Part outside view 8 CONNECTION DIAGRAM
224. of the solenoid Obstacles such as cable and others Normalize the assembled condition of a printer Check that any cable is not pinched during assembling of the printer Remove the HSOL connector 4 of the PU board and check the followings at the cable side Short circuit between pin 1 FG Remove the HSOL connector 4 of the PU board and check that approx 89Q can be measured between pin 1 and pin 2 Replace the solenoid assembly and re assemble the printer correctly 44015503TH Rev 1 192 Oki Data CONFIDENTIAL 7 5 2 4 4 1 Check item 4 1 1 Check condition of Feed jam error code 380 Jam occurs immediately after the power is turned on Check work the paper running path Action to be taken at NG Paper running path of the front unit Open the front cover check if paper is not jammed in the paper running path Remove the jammed paper 1 2 Check condition of the mechanical parts Check the sensor levers of the paper entrance sensor 1 that of the paper entrance sensor 2 and that of the WR sensor Check if shape and movement of the sensor levers have any abnormality or not Replace the sensor with the good sensor lever 1 3 Check condition of electrical parts Check the detection condition of the sensor signal Confirm that the sensor signals are normally detected by using the Maintenance Menu SWITCH
225. of them are saved in the flash memory Error ONLINE Wait for a while Varies Network is being initialized Varies Indicates the network initialization is in progress Error ONLINE Set in paper Off TRAY MEDIA_SIZE For details please see Help Blink Indicates that a print request is issued to the tray that has run out of paper Prompting user to refill paper Error 491 Tray 1 Error 492 Tray 2 Error 493 Tray 3 Unit of paper size in the Custom mode follows the unit specified by menu unless otherwise specified by driver If unit of paper size is specified by driver it is displayed in units specified by driver Error Press ONLINE button for recovering Memory overflow Indicates the data overflow exceeding the memory free space due to the following reasons The processing is continued when the ON LINE button is pressed Install the add on RAM or decrease amount of data Cause of the trouble is that the following phenomenon has occurred Amount of print data within a single page is too much Macro data is too much DII data is too much Overflow after frame buffer being compressed 44015503TH Rev 1 169 Oki Data CONFIDENTIAL Display on operator panel Change the toner cartridge COLOR For details please see Help Contents Indicates that the waster toner of COLOR is full requiring Replace toner Error
226. on of the mechanical parts Check the sensor lever of the WR sensor Check if shape and movement of the sensor levers have any abnormality or not Replace the sensor lever with the good sensor lever 1 3 Check condition of electrical parts Check the detection condition of the sensor signal Confirm that the sensor signals are normally detected by using the SWITCH SCAN function of the self diagnostic mode Replace either the PU board or the front sensor board RSF PCB or connection cable Check the sensor lever of the WR sensor Check for the following signals at the FSNS connector no 16 of the PU board Pin 2 WR sensor Confirm that the above signal levels change when the sensor lever is operated Replace the front sensor board RSF PCB Check the power voltages supplied to the front sensor board RSF PCB Check the 5V power at the CN connector no 25 of the front sensor board RSF PCB Pin 1 5V power supply Pin 5 OVL Replace the connection cable 6 2 Check item 6 2 1 Check condition of 7 TROUBLESHOOTING PROCEDURE Jam occurs immediately after a paper is taken into printer Check work the paper running path Action to be taken at NG Paper running path on the belt Remove the ID unit and check if paper is jammed or not in the paper running path Remove the jammed paper 6 2 2 Check condition of the mechanical
227. on on its operator panel On the panel maintenance menus are provided in addition to general menus Select the menu intended for each adjustment purpose 5 1 System Maintenance menu for maintenance personnel 120 5 2 Maintenance Utility secesiunea 122 5 3 User maintenance menu functions seesseeeessss 124 5 4 Setup after part replacement eee eee eee ee eee 146 5 5 Manual density adjustment seing eee eee 148 5 6 Boot Menu List Oki Data CONFIDENTIAL 5 1 System Maintenance menu for maintenance personnel 5 MAINTENANCE MENUS Turning on each printer while the MENU up arrow MENU down arrow V and HELP button combination is used on its operator panel starts its System Maintenance menu The menu is displayed in English irrespective of the destination of the product Note The menu allows for changing parameters such as the destination of the printer and is transparent to end users of the printer Table 5 1 Maintenance menu display table Option 1st row System Enter Password Mainte nance Settings 2nd row RK RK RK RK Function Enters a password to enter the System Maintenance menu The password defaults to 000000 Six to twelve alphanumeric characters can be entered as the password OKIUSER ODA OEL APS JP1 JPOEM1 OEMA OEML Sets any of the destinations JPOEM1 OEM in Japan OEMA Overseas OEM of A4 size default printer
228. on to return to step 2 Pressing the CANCEL button during the test cancels the test turning on the ONLINE lamp restoring the state of step 2 When the displayed option is DENS ADJ RESULT Same as of REG ADJ EXECUTE 44015503TH Rev 1 139 Oki Data CONFIDENTIAL When the displayed option is DENS ADJ PAR SET The setting for the density adjustment parameter is displayed When the displayed option is AUTO CALIBRATION The density sensor sensitivity adjustment value is automatically set the ONLINE lamp starts blinking is performed When the test ends the upper display shows the result of the test OK or a error name the lower display shows RESULT OK DENS ADJ RESULT Pressing the MENU up arrow button displays the next test result Pressing the MENU down arrow V button displays the preceding test result Press the BACK button to return to step 2 9 Pressing the CANCEL button during the test cancels the test turning on the ONLINE lamp restoring the state of step 2 Remark The following message appears while the printer is initialized or issues an alarm or when the cover is open NG DENS ADJ RESULT 4 Repeat step 3 when necessary 5 Press the BACK button to end the test the state if step 1 is restored Density adjustment test item DENS ADJ EXECUTE Executes density adjustment DENS ADJ PAR SET Sets a control value for auto density
229. only Do not use an extension cord If it is inevitable to use an extension cord use one with rating of 15A or more Use of an extension cord may hinder the printer from operating normally because of a voltage drop Be sure to use the power cord supplied with the printer Do not use a power cord provided for any other products The power cord supplied with the printer is provided only for the printer Do not use the power cord for other products Do not turn off the power or remove the power plug while the printer is printing If the printer is going to be placed out of use for an extended period of time due to a long spell of holidays or a trip out of town unplug the power cord 3 INSTALLATION About the connections of the power cord and grounding wire the user should be given thorough explanation on the basis of the user s manual Connecting the power cord Note Ensure that the power switch is in OFF O 1 Insert the power cord into the printer 2 Insert the power plug into the power outlet Ready to Print will appear when the printer has started up completely 44015503TH Rev 1 41 Oki Data CONFIDENTIAL 3 INSTALLATION Turning off the power No use for a long time Note Turning off the power without taking proper shutdown steps may damage and Unplug the power cord when the printer will not be used for a long time such as during long disable the printer Be sure to follow the steps belo
230. ooling fan error Is the fan connector connected normally Does this error recur Re connect it normally Replace the fan motor Replace the PU board Contact the Service center 131 Error 134 Error LED head detection error 131 Y 132 M 133 C 184 K Is the LED head connected normally Is the LED HEAD fuse brown Does this error recur Install the LED head unit normally Check the LED HEAD fuse After checking fuse Turn on the power again For the method of checking the LED head unit fuse refer to section 7 6 Contact the Service center 142 Error ID Up Down position detection error Is the ID unit caught by anything when it is removed and re installed Does this error recur Re install the ID unit Turn on the power again Replace the ID UP DOWN sensor 44015503TH Rev 1 175 Oki Data CONFIDENTIAL Display Contact the Service center 150 Error 153 Error The ID unit fuse has blown out 150 Yellow 151 Magenta 152 Cyan 153 Black Error details Is the ID unit installed normally Does this error recur Does the printer recover from the error when the PU PRZ board is replaced Remedial measure Re install the ID unit Turn on the power again After checking for the sure connection of the cable between PRZ board and PU board replace the PRZ board Replace the PU board Display Contact t
231. operator panel of C830 serve as maintenance menus but are not system maintenance menus The options available in the menus are as follows Default setting in shade area Settings Function Time Period to Go 5 min Sets the time to establish the power save Power Save Mode 15 min mode 30 mi 60 min 240 min Clearable Sets the timing for clearable warnings to Warning disappear Auto Continue Sets whether to recover the printer automatically upon a memory overflow or tray request Manual Timeout Sets the time to wait for feeding paper for printing a job by manually loading the paper The job is cancelled when the paper is not loaded within the time Wait Timeout Settings Off 5 sec 10 sec 20 sec 30 sec 40 sec 50 sec 60 sec 90 sec 120 sec 150 sec 180 sec 210 sec 240 sec 270 sec 300 sec Function Sets the time period between stopping data reception and forced printing of a job When a PostScript job the job is not printed being cancelled Low Toner Continue Stop Sets the printing operation when a state that the printer is low on toner is detected Continue allows the printer to continue printing while remaining online Stop makes the printer offline Jam Recovery Error Report On Off Sets whether to perform recovery printing when a paper jam occurs Off cancels a job including the page being printed when the jam occurs Prints an error report when an interna
232. or a while The receiving of Program data is complete Indicates that the receiving of NIC program data to be updated is complete Check the data Program data receiving error DLCODE Indicates that error has occurred during the processing of NIC program data receiving that is to be updated DLCODE 1 Size error 2 Checksum error 3 Printer model number error 4 Module I F version error 5 FAT version error 44015503TH Rev 1 172 Oki Data CONFIDENTIAL Display on operator panel Wait for a while Program data is being written Contents Indicates that the NIC program data to be updated is being written Display on operator panel LINE Reboot the printer ERRCODE Error 7 TROUBLESHOOTING PROCEDURE Contents Indicates that a fatal error has occurred For details refer to Service call error list Reboot the printer Writing of Program data is complete Indicates that the writing of NIC program data to be updated is complete Contact the Service center ERRCODE Error Indicates that a fatal error has occurred For details refer to Service call error list Check the data Program data written error DLCODE Indicates that error has occurred during the writing of NIC program data receiving that is to be updated DLCODE 1 Memory allocation error 2 Download file error 3 Device free space acquisition error 4 Device
233. or oil 10W 40 or ZOA 10W 30 2 Grease boundary samples Amount Applied cc 0 0005 Width mm Sample 44015503TH Rev 1 103 l LACEMENT OF PART Oki Data CONFIDENTIAL 4 REPLAC O S D Frame Assy hopping Gear Z24 50 HP Class A EM 30L to posts Class A EM 30L to bearings d Gear planet Z12 HP Class A EM 30L to bearings TEE A3 Class C EM 30L to end faces N Stopper HP Plate gear S gt ww Class A EM 30L to both end faces Holder planet S Class C EM 30L to gear bearing surfaces Stopper Z45 48 HP Class A EM 30L to gear end faces O Shaft hopping Shaft hopping Class C EM 30L to groove in Je Class C EM 30L to tooth surface and end faces Class C EM 30L to latches hatched areas Enlarged View 44015503TH Rev 1 104 Oki Data CONFIDENTIAL Gear holder Assy Class C Molykote EM 30L to hatched areas Holder gear A 4 REPLACEMENT OF PARTS Class B EM 30L to hatched areas Gear planet Z24 Class B Molykote EM 30L to post Back of gear planet Z24 44015503TH Rev 1 105 Oki Data CONFIDENTIAL 1 Roller Assy registration lower Class C Molykote EM 30L to hatched areas Class C Molykote EM 30L to hatched areas 4 REPLACEMENT OF PARTS 2 Roller Assy registration lower Class C Mol
234. ormally FFC connecting the PU board and the Operator Panel board Check for open circuit with VOM Check that peeling off of sheath does not occur in any cables by visual inspection Replace the FFC with the normal FFC Check item 7 TROUBLESHOOTING PROCEDURE Check work 18 1 2 Environment condition Action to be taken at NG Sharp change of environment condition Is the environment condition changed sharply from a low temperature environment to a high environment condition within a short time Example is such a case that a printer is moved from storage condition of a cold area in winter to an office environment Leave a printer for around one hour in the new environment to get used to the new environment After that turn on the power again Before turn on the power touch the metal panel of the controller panel and the metal plate inside a printer to feel temperature increase inside a printer with human hands After confirmation that the printer temperature has increased close to the room temperature turn on the power again 44015503TH Rev 1 209 Oki Data CONFIDENTIAL 7 5 2 19 Wiring diagram Internal temperature Cover open thermistor Fuser switcl FAN1 Fuser right end FAN 0A RFID Antenna Relay eee mm Shutter solenoid Q _ Relay Environment sensor Fuser motor DC TY High voltage power supply
235. out one minute and then turn on the power switch otherwise the alarm condition of the stoppage of the power output is not cleared PU board CU board low voltage power unit 44015503TH Rev 1 180 Oki Data CONFIDENTIAL Action to be taken Check work at NG Check item 1 1 5 LSI operation check Check if the signal is output to the OPE connector of the PU board or not Pin 7 Send data Sending data from the PU board Pin 9 CLR If it is normal the signal is output always Replace the PU board I F signal supplied from the PU board to the Operator Panel board Check if the signal is output to the OPE connector of the PU board or not Pin 6 Send data Sending data from the PU board If it is normal the signal is output always Replace the Operator Panel board I F signal supplied from the PU board to the Operator Panel board Note However for the Data Protection Kit A3 refer to section 7 8 1 2 PLEASE WAIT If the message is left attended the error number changes to COMMUNICATION ERROR Action to be taken Check work at NG Check item 1 2 1 Check installation condition of printed circuit board Connect the FFC normally Check the connection condition of the CU IF connector 9 of the PU board and check that of the FFC connector of the CU board Connection condition of the PU board and CU board 2 3
236. ove the four handles from the sides of the box as illustrated below and lift the corrugated fiberboard box 44015503TH Rev 1 33 Oki Data CONFIDENTIAL 3 3 Printer installation instructions 3 INSTALLATION Install the printer in a location where the following temperature and humidity are met Ambient temperature 10 32 C Ambient humidity 20 80 RH relative humidity Maximum wet bulb temperature 25 C Exercise caution to avoid dew condensation If the printer is installed in a location with ambient relative humidity below 30 use a humidifier or antistatic mat Installation space Place the printer on a flat desk large enough to accommodate its footings Provide enough spaces around the printer Plan view 20cm Wut JH l I Hil P UFE 9 60cm E 100cm 20cm Side view 44015503TH Rev 1 34 Oki Data CONFIDENTIAL 3 4 List of components and accessories 3 INSTALLATION Check to make sure that the components are free from damage dirt or other irregularities in their appearance Ensure that none of the accessories to the components is missing and that they are free from breakage or other flaw If any irregularity is discovered contact the user management section for instructions Warn i n g Personal injury may occur AN
237. ove the two screws silver colored to remove the auxiliary Assy Assy and relay board P6Y 1 Remove the left side right side and rear covers the top cover Assy the print 4 2 14 Guide ejection Assy lower color registration engine controller PCB and the guide ejection Assy upper see sections 4 2 3 4 2 4 4 2 5 4 2 8 4 2 9 and 4 2 13 2 Slide out the guide ejection lower D to the left and remove the connector ejection sensor 3 and the ejection sensor 3 Remove the lever 81 44015503TH Rev 1 4 REPLACEMENT OF PARTS Oki Data CONFIDENTIAL 6 Remove the right and left FFC connectors and the two connectors I from the 5 Remove the eleven screws silver colored to remove the cover plate 8 relay board P6Y JT and the connector 2 from the color registration Assy i4 Remove the five screws silver colored 3 to detach color registration Assy 4 x5 82 44015503TH Rev 1 4 REPLACEMENT OF PARTS Oki Data CONFIDENTIAL 8 Remove the two connectors M and 8 and the FFC connector 9 and the two 7 Remove the screw silver colored 5 to remove the contact Assy 16 tool number 1 screws silver colored 0 to detach the relay board P6Y 17 tool number 1 FUSERIN LCR RcR DENS oc m n 2 iL D Relay board P6Y 83 44015503TH Rev
238. ow A and humidity display ENTER and BACK Voltage display during printing gP essed in combination TR CH DB and SB Toner sensor Error detail 5 MAINTENANCE MENUS 1 Menu option display switching Hold down the BACK or ONLINE button or momentarily press the MENU up arrow or MENU down arrow V button to display the option shown in a shaded area XXXXX Use the MENU up arrow A or MENU down arrow V button to display the menu option shown in a non shaded area XXXXX BACK held down for two sec LEVELO Engine status display Heater temperature Environmental temperature and humidity Setting table Transfer voltage Transfer off voltage and belt temperature Side thermistor ONLINE held down for two sec Error detail Appropriate display such as error code display MENU up arrow MENU up arrow Toner sensor TT Motor control evaluation Toner sensor MENU function status monitor down Registration motor display arrow V constant speed timer value and environmental humidity Voltage display during printing MENU Transfer TR voltage 1 1 down arrow V Transfer TR voltage 2 1 Charge CH voltage Supply SB voltage Fuser motor constant speed timer value and target fuser temperature Development DB voltage Environment level Image drum motor constant speed ti
239. ower voltage power supply unit 100V system 230V System Measure the AC voltage supplied Check the power voltage setting of the equipment in use Check the shorting plug that is used for selection of the voltage power supplies Shorting plug is Used Not used 100V system 230V system Set the low voltage power supply setting 5V power that is supplied to the PU board Check for the 5V power supply at pin 7 of the POWER connector 0 of the PU board Replace the low voltage power supply 3 3V power that is supplied to the Operator Panel Check for the 3 3V power supply at pin 10 of the CN connector 19 of the Operator Panel board Replace F2 or the PU board Cable assembly connecting the low voltage power supply unit and the PU board Check if the cable is half open circuit Check if sheath of the cable has not peeled off or not Check if the cable assembly is defective such as internal wires are disconnected or not Replace the cable with the normal cable Note Connection between the PU board and Operator Panel Check if the 10 conductor FFC is connected to the OPE connector 7 of the PU board normally or not Check if the 10 conductor FFC is connected to the OPE connector 49 of the PU board normally or not Check if the connector is connected in the half way only or not and check if the connector is inserted in a slanted angle or not Re connect the cable normall
240. own link levers Check if any part exists or not in the vicinity of link lever that hampers movement of the link lever Assemble them correctly 10 1 2 Up Down mechanism Assembled condition of the peripheral mechanism of the link lever Is the mechanism assembled so that the link lever is connected to the planetary driving gear Assemble them correctly Right and left link levers Check if the link lever is set in the correct position that enables the specified engagement of gears Check if the link lever is set in the wrong position that results in the wrong engagement of gears by several teeth Assemble them correctly 44015503TH Rev 1 202 Oki Data CONFIDENTIAL Check item 10 1 3 Sensor check Check work Action to be taken at NG Up Down sensor lever unified structure with the left link lever Check if shape and movement of the sensor levers have any abnormality or not Replace the left link lever Up Down sensor Confirm that the sensor signals are normally detected by using the SWITCH SCAN function of the self diagnostic mode Check if the SCAN state changes or not when the incoming light is interrupted passed by using a piece of paper or the like for the transparent type sensor 10 2 Error occurs during the Down movement of the ID unit Check item Check work 10 2 1 Check the mechanical load during the Down movement
241. parts Check the sensor lever of the WR sensor Check if shape and movement of the sensor levers have any abnormality or not Replace the sensor lever with the good sensor lever 6 2 3 Motor operation check Paper feed motor driver belt motor driver and ID motor Confirm that the paper feed motor belt motor and ID motor work normally by using the Motor amp Clutch Test of the self diagnostic mode Check if any load exists or not Replace the PU board or replace the defective motor among paper feed motor belt motor and ID motor or replace the ID unit or belt unit If any attempt of using new ID unit or new belt unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE Paper feed motor belt motor Remove the BELT ID UP connector of the PU board and check the followings at the connector side Several MQ between pin 5 FG Several MQ between pin 6 FG Several MQ between pin 7 FG Several MQ between pin 8 FG Remove the HOPSIZE connector 3 of the PU board and check the followings at the connector side Several MQ between pin 1 FG Several MQ between pin 2 FG Several MQ between pin 3 FG Several MQ between pin 4 FG Replace either paper feed motor belt motor or PU board 44015503TH Rev 1 196 Oki Data CONFIDENTIAL Check item 6 2 4 Check the system Check work connectio
242. pe Plain paper Setting for Media weight of the printer driver Medium Light Ultra heavy 1 Ultra heavy 2 Postcard Envelope Label 0 1 to under 0 17 mm Heavy 0 17 to 0 2 mm Ultra heavy 1 1 The factory default for the media type is Light OEL Medium Light ODA 2 Media weight and type can be set on the operator panel and in the printer driver The settings in the printer driver take priority Data is printed out in accordance with the setting on the operator panel when Auto selection is selected in Feed tray or Printer setting is selected in Media weight 3 The weight of the paper supported for duplex print is 55 90 kg 64 105g m 4 Itis not necessary to set media weight and type for postcards and envelopes Label 1 Label 2 Memo Print speed decelerates when Heavy or Ultra heavy of media weight or Label paper of media type is set 44015503TH Rev 1 60 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS This chapter describes the procedures of the field replacement of parts assemblies and units The procedures are to detach them Reverse the procedures to attach them The reference part numbers used in this manual such as D and do not identical to the part numbers in the maintenance disassembly configuration diagram 44015501TL and the RSPL 44015501TR 4 1 Notes on replacement of parts 62 4 2 Part replacement proc
243. played on the LCD Service call nnn error Note nnn indicates an error code When a service call is displayed the error code and the associated error information are displayed in the lower row of the LCD display at the same time Be sure to take note of this error information numerals indicating address and others and inform it to the related departments because the information is used for trouble analysis and solution Meaning of error codes and remedial measures are shown in Tables 7 1 1 and 7 1 2 Table 7 1 1 Operator alarm Contents Display on operator panel Change paper of the TRAY Insert the MEDIA_SIZE MEDIA_TYPE and press the ON LINE button For details see on line help Indicates unmatch between the media type in the tray and the print data occurs Prompt user to insert paper in the tray Error 461 Tray 1 Error 462 Tray 2 Error 463 Tray 3 Unit of paper size in the Custom mode follows the unit specified display unit menu setting of the MP tray unless otherwise specified by driver If unit of paper size is specified by driver it is displayed in units specified by driver Paper size in the Custom mode is indicated as follows lt Width gt x lt Length gt lt unit gt ex 210 x 297 mm 8 5 x 11 0 inch User is requested to change paper of the tray and press the ON LINE button Display on operator panel LINE Change paper of the multipurpose tray Insert the M
244. pment 5 Transfer Toner adheres to the electrostatic latent image on the drum surface thereby turning A sheet of paper is placed over the OPC drum surface and an electric charge is the electrostatic latent image into a toner image given to the paper from its backside by the transfer roller 1 The sponge roller allows the toner to stick to the development roller When a high voltage is applied to the transfer roller from the power source the charge induced on the transfer roller moves on to the surface of the paper through Charging roller the contact part between the transfer roller and the paper the toner being attracted to the paper surface from the OPC drum surface OPC drum Sponge roller Development roller OPC drum 2 The electrostatic latent image on the OPC drum surface is turned into a visible image by the toner Transport belt Transfer roller 44015503TH Rev 1 19 Oki Data CONFIDENTIAL 6 Fusing The toner image transferred on the paper is fused on the paper by heat and pressure when the paper passes through the heat roller and backup roller The heat roller is heated by 800W and 350W internal halogen lamps and the backup roller is heated by a 50W internal halogen lamp The fuser temperature is controlled according to the sum of the temperature that is not contacted with the thermistor ground against the heat roller surface and the temperature that is detected with the thermistor ground on th
245. power check the normal connection between CU board and PU board Disk Security Mode Error Install hard disk that has been connected while introducing the security kit Contact the Service center 254 Error Then turn on the power again Contact the Service center 230 error RFID Reader not Instaled RFID read device error Does this error recur Disk Security Mode Error Does the error display recur Turn the power OFF ON Regenerate the encrypting mode If it still does not improve the situation change the CU board and encrypted hard disk Check the normal connection of RFID R W board Replace the RFID R W Contact the Service center 255 Error Disk Security Mode Error Only change the encrypted board board Replace the P6X Contact the Service board center 256 Error Disk Security Mode Error Install genuine hard disk 44015503TH Rev 1 177 Oki Data CONFIDENTIAL Display Contact the Service center 257 Error Disk Security Mode Error Error details Remedial measure Turn the power OFF ON Execute the re formation of hard disk If it still does not improve the situation change the hard disk Reboot the printer 901 error 904 error Abnormal temperature of belt 901 Shortcircuit 902 Open circuit 903 High temperature 904 Low temperature Is the cable from belt ther
246. press the ENTER button 2 Pressing the MENU up arrow or MENU down arrow V button displays each of the K Y M and C LED head data serial numbers 3 Press the BACK button to end the option the state in step 1 is restored K KK KK KKK XXXXXXXXXXXXX Nine asterisks delimited by spaces A revision number Thirteen cross signs XXXXXXXXXXXXX A serial number 5 3 2 13 NVRAM parameter setting Do not use the NVRAM parameter setting 5 MAINTENANCE MENUS 5 3 3 Printing on stand alone basis C830 can perform the following printing on a stand alone basis Settings Prints information including printer menu settings program versions and control block configuration Network Prints network related information including a MAC address and IP address Demo page Prints demo pages File list Prints a list of files stored in a file system PostScript font list PCL font list Prints a PostScript fonts list Prints a PCL emulation fonts list Print statistic results Prints a statistic usage result The result is displayed when Print Statistics Menu User Report is set to Enable Error log Prints an error log Color profiles list Printing Procedure Prints a color profiles list D Verify that the message stating the printer is ready to print is showing on the operator panel and press the ENTER button to display FUNCTION Press t
247. ptom remains unchanged replace the CU board Contact the Service center 024 Error 025 Error CU Font ROM Hash Check Error Does the error display recur Turn off the power of the printer and back on Replace the CU Reboot the printer 070 Error PostScript Internal Error Turn power to OFF ON Contact the Service center 030 Error CU RAM Check Error Does the error display recur Turn off the power of the printer and back on Replace the CU board Reboot the printer 072 Error xx Engine I F Error F error between PU and CU Is the CU assembly installed normally Does the printer recover from the error when the CU board is replaced Re install the CU assembly normally Replace the CU board Replace the PU Board Contact the Service center 031 Error Contact the Service center 036 Error CU Optional RAM Check Error Slot RAM Spec Error Is installation of the RAM DIMM normal Does the printer recover from the error when the RAM DIMM is replaced Is installation of the RAM DIMM normal Does the printer recover from the error when the RAM DIMM is replaced Re install the RAM DIMM Replace the RAM DIMM Replace the CU board Re install the RAM DIMM Replace the RAM DIMM Replace the CU board Contact the Service center 040 Error CU EEPROM Error Does the error display recur Turn off the power of the p
248. r error codes 150 to 155 17 1 Fuse cut error Check item 17 1 1 Check the system Check work connection Action to be taken at NG FFC connecting the PU board and the toner sensor board PRZ PCB Check if the connector is connected in the half way only or not and is inserted in a slanted angle or not at the SSNS connector 8 of the PU board and at the SSNS connector 0 of the toner sensor board PRZ PCB Check if FFC has open circuit of sheath of the FFC has not peeled off or not Connect the FFC normally Alternately replace the FFC 17 1 2 Fuse cut circuit PU board Upon completion of the system connection check turn off the power once and back on The check if the error occurs or not Replace the PU board 44015503TH Rev 1 208 Oki Data CONFIDENTIAL 7 5 2 18 Humidity sensor error error code 123 18 1 Humidity sensor error Check item Check work 18 1 1 Check the system connection Action to be taken at NG Connection between the PU board and Operator Panel Check if the 10 conductor FFC is connected to the OPE connector JT of the PU board normally or not Check if the 10 conductor FFC is connected to the CN1 connector 9 of the Operator Panel board normally or not Check if the connector is connected in the half way only or not and check if the connector is inserted in a slanted angle or not Re connect the cable n
249. r for other reasons However even if an error is issued it is not indicated on the operator panel Therefore forcible density correction will have to be performed in the self diagnostic mode section 5 3 2 7 to check the error indication 2 DESCRIPTION OF OPERATION Transport belt Sensor shutter Density sensor Belt cleaning blade Density sensor 44015503TH Rev 1 27 Oki Data CONFIDENTIAL 2 DESCRIPTION OF OPERATION Error checking methods and remedies Principle of toner sensor detection The density correction test function among the other self diagnostic functions is employed to check errors Section 5 3 2 7 Toner LOW is detected by the toner sensor Reflection sensor installed inside the printer The shielding plate is mounted inside the ID and rotates in synchronization with toner agitation Moreover the ID has a shutter fitted The shutter is synchronized with the operation lever of Remedial methods against different errors the toner cartridge and the toner sensor can detect that the toner cartridge has been loaded e CALIBRATION ERR DENS SENSOR ERR properly Detection may not take place normally and a toner sensor error may be issued if the shield plate or toner sensor is stained with toner or if the ID unit and toner sensor do not Check 1 If the above indication appears check the connected state of the sensor i remain exactly opposite to each other in their positions cable If the co
250. r is damaged remove the power plug from the power outlet and contact the customer information center Such mishap could lead to an electric shock fire or injury Do not connect any power cord printer cable or grounding wire in any other manner than the way specified in the manual Failure to observe the above could result in fire Do not stick in an object into the vent hole Such action could lead to an electric shock fire or injury Do not place a glass filled with water or the like on the printer Such action could lead to an electric shock or fire When the printer cover is opened be careful not to touch the fuser unit It may cause burns Do not throw the toner cartridges or the image drum cartridges into fire Dust explosion could cause burns Do not use a highly combustible spray near the printer It may case a fire because the printer contains parts that get extremely hot In the event that the cover becomes unusually hot emits smoke bad smell or abnormal noise remove the power plug from the power outlet and contact the customer information center It may lead a fire 3 INSTALLATION f water or any other liquid enters the inside of the printer remove the power plug from the power outlet and contact Customer Center Fire could break out If someone drops foreign objects such as a clip in the printer remove the power plug from the outlet and take out the foreign objects It may cause an electric shock fire or
251. rd 5V PU board ID UP DOWN error Service call 142 Belt motor ID UP DOWN motor 24V Cover open High voltage power supply board ID cooling fan fuser fan 24V F5 Service call 122 Power supply fan feed solenoid feed motor 24V High voltage IP901 Cover open High voltage 24V power supply IP902 board be Service call 121 High voltage 5V F506 Service call 131 to 134 error All white page print LED HEAD 5V Service call 131 to 134 error LED HEAD 3 3V CU board HDD error HDD 5V CENTRONIX interface error CENTRONIX interface 5V CENTRONIX interface error CENTRONIX interface 3 3V Host USB error PCI 5V Less than 1 ohm 7 TROUBLESHOOTING PROCEDURE 44015503TH Rev 1 230 Oki Data CONFIDENTIAL 7 TROUBLESHOOTING PROCEDURE 7 7 Paper cassette switches versus Paper size correspondence table Bit Number Dial Indication Size OEL Dial Indication Size ODA TRAY1 No cassette TRAY2 3 No cassette TRAY1 No cassette TRAY2 3 No cassette A4 A4 A4 A4 A6 SEF A4 SEF A4 SEF AS SEF A5 SEF AS SEF A5 SEF LTR LEF LTR LEF LTR LEF LTR LEF Tabloid Tabloid LTR SEF LTR SEF B5 LEF B5 LEF Tabloid Tabloid B4 B4 LEGAL LEGAL EXEC EXEC A3 A3 A3 A3 Reserved Reserved Reserved
252. re counted when any jam except the said jams occurs Count up if Tray 3 hopping is finished successfully Printed pages are not counted when a paper feed hopping jam or a feed jam 380 occurs Since the total number of prints is counted up when the front end of print media passes the writing sensor a feed jam 380 is also included into the limits for counted according to its jam type The number of print media passing the fuser in color mode is counted when each job is finished 1 The value is counted on an A4 Letter basis Refer to A4 Letter conversion table on the next page The number of print media passing the fuser in monochrome mode is counted when each job is finished 1 Printing speed for color mode may be applied to monochrome mode The value is counted on an A4 Letter basis Refer to A4 Letter conversion table on the next page Printed pages are not counted if paper jams before passing the fuser They are counted if prints jam after passing the fuser Operation for Duplex 2 Front back count Only front count 1 The count increases by two If a color page and a monochrome page exist in a pair of two pages the color page count increases by two If no color page exits in a pair of two pages the monochrome page count increases by two Reset condition 1 Replacement of ROM with another one of a different version 2 Change of the shipping destination 3 Running of MENU
253. rect the connections Remove the foreign material Square connector connecting the Duplex unit to the printer Is the terminals of the square connector damaged Replace the connector 14 1 3 Check the control signals Check the control signal that is output from the PU board to the Duplex board V7Y PCB Check the control signal that is output from the PU board option connector 3 Pin 6 TXD PU gt DUP Pin 4 RXD DUP PU 14 2 Option try unit cannot be recognized Check item Check work 14 2 1 Option try board Replace the PU board Action to be taken at NG Option try unit Check if the option try unit of C830 specification is being used or not Replace the option tray unit 44015503TH Rev 1 205 Oki Data CONFIDENTIAL Check item Check work 14 1 2 Check the system connection Action to be taken at NG Check the system connection from the PU board to the option tray board V7Y PCB Check that the cable between the PU board option connector 12 to the option tray board is normally connected Correct the connections Square connector connecting the option tray unit to the printer Check if any foreign material exists in the connecting portion of the square connector Remove the foreign material Square connector connecting the option tray unit to the printer Is the terminals of the square co
254. rects skew of the paper 3 As shown in Figure 2 4 the registration motor rotates counterclockwise to let the registration roller U transport the paper As the registration motor rotates counterclockwise the registration roller U is driven IN2 sensor WR sensor Registration roller U si 7 Paper stop Solenoid lever solenoid QFF Registration motor clockwise Figure 2 3 IN2 sensor WR sensor Net Soe Registration roller U YY U Paper drive Hopping gear Assy Solenoid lever solenoid OFF Registration motor counterclockwise Figure 2 4 2 DESCRIPTION OF OPERATION 3 Transport belt 1 As the transport belt motor rotates in the direction of the arrow the transport belt is driven The belt unit consists of one transport roller placed immediately underneath each color drum with a transport belt inserted in between them As the specified voltage is applied the transport belt and the transport rollers carry the paper on the transport belt to the fuser unit as transferring the toner images present on each color drum to the paper Drum Transport belt lt j Transport belt roller C TS CS T CX TY us MEE K L L Transport roller Figure 2 5 44015503TH Rev 1 22 Oki Data CONFIDENTIAL 4 Up down motions of ID units 1 The up down motions of the ID units take place driven by the lift up motor 2 Figure 2 6 shows the motions of the different I
255. rews silver colored 0 to remove the plate beam 1 to remove the base plate colored 6 Remove the four screws silver 8 Remove the two screws silver colored 2 to remove the plate beam rear 13 The side L Assy 4 and the side R Assy 5 become detached aS a RION NL 97 44015503TH Rev 1 Oki Data CONFIDENTIAL 4 2 22 Paper feed roller tray 1 Note When replacing the paper feed roller of the tray 1 be sure to replace the separator of the tray 1 1 Turn off the printer and remove the paper cassette of the tray 1 2 Pressing the protrusion of the paper feed roller large D outward detach the roller from its shaft 3 Remove the spring from the paper cassette 4 REPLACEMENT OF PARTS 4 Warping the separator 3 until its one leg is removed out of the support of the leg detach the separator Notes on attaching paper feed roller Be careful not to damage the shaded area 1 To attach a new paper feed roller insert it onto the shaft and turn it all the way After attaching the roller make sure it is not removed out of the shaft E aa T 0 AE 44015503TH Rev 1 98 4 REPLACEMENT OF PARTS Oki Data CONFIDENTIAL Notes on attaching separator 1 Insert the hole of one leg of a new separator onto the support of the leg and bending the other leg pu
256. rinter and back on Replace the CU board Contact the Service center 041 Error CU Flash Error Flash ROM Error on the CU board Does the error display recur Turn off the power of the printer and back on Replace the CU board Restart the printer 073 Error Xxxxxxxx Video Error Error is detected when expanding the video data Illegal data is received Is the CU assembly installed normally Does this error recur Re install the CU assembly normally Change the PC with another PC having high specifications or alternately reduce resolution power and execute the print again Replace the CU board Replace the interface cable Re install the PC Printer driver Is the CU assembly installed normally Does this error recur Does the error depend on print Data Re install the CU assembly normally Execute the print again Print any other data Replace the CU board Send the data to design division and request analysis of the data 44015503TH Rev 1 174 Oki Data CONFIDENTIAL Display Restart the printer 074 Error xxxxxxxx 075 Error xxxxxxxx Video Error Error is Detected when expanding the video data Error details Is the CU assembly installed correctly Remedial measure Re install the CU assembly normally Replace the CU board Contact the service center 081 Error Paramet
257. rm of Image drum It shows the image till the Image drum has been replaced Error 560 Yellow Error 561 Magenta Error 562 Cyan Error 563 Black 44015503TH Rev 1 Oki Data CONFIDENTIAL Display on operator panel Replace the fuser It is lifetime of Fuser For details please see Help Contents Informs the image drum has reached end of line This error is issued when the counter detects that the fuser has reached end of life Print is stopped When the cover is opened closed it changes to the warning status Display on operator panel LINE Reset the fuser For details please see Help 7 TROUBLESHOOTING PROCEDURE Contents Indicates that the fuser is not Installed correctly This error can occur when the printer temperature is below 0 degree C Turn on the power again after the printer temperature has increased Replace the Belt It is lifetime of the Belt For details please see Help Informs that the transfer has reached end of line This error is issued when the counter detects that the belt has reached end of life Print is stopped When the cover is opened closed it changes to the warning status Reset the belt For details please see Help Indicates that the belt is not installed correctly Reset the Fuser unit For details please see Help Indicates that an error is issued in the release position sensor of the fuser The printer recover
258. rmalizes the connection condition Paper feed motor belt motor ID Up motor Remove the respective connectors from the board and confirm that the following resistance exists between the corresponding pins at the cable side PU board HOPSIZE connector 1 Between pin 1 pin 2 Approx 3 4 or approx 5Q Between pin 3 pin 4 Approx 3 4 or approx 5Q PU board BELT ID UP connector 3 Between pin 5 pin 6 Approx 3 4Q or approx 5Q Between pin 7 pin 8 Approx 3 4Q or approx 5Q Between pin 1 pin 2 Approx 6 1 2 or approx 3 59 Between pin 3 pin 4 Approx 6 1 or approx 3 50 Replace paper feed motor belt motor ID Up motor 6 3 Check item 7 TROUBLESHOOTING PROCEDURE Jam occurs in the middle of paper running path Check work 6 3 1 Motor operation check Action to be taken at NG Paper feed motor driver belt motor driver and ID motor Confirm that the paper feed motor belt motor and ID motor work normally by using the Motor amp Clutch Test of the self diagnostic mode Check if any load exists or not Replace the PU board or replace the defective motor among paper feed motor belt motor and ID motor or replace the ID unit or belt unit If any attempt of using new ID unit or new belt unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE Paper feed motor belt motor Remove the BELT ID UP connector C
259. ror Toner sensor detection error 160 Y 161 M 162 C 163 K This error does not occur with the default settings Is the toner cartridge installed Is the lock lever of the toner Set Does this error recur Install the toner cartridge Rotate the lock lever of toner to the lock position Turn on the power again Replace the toner sensor assembly Contact the Service center 174 Error The backup roller thermistor is detected of its short circuit At high temperature Turn on the power again Does this error recur Replace the fuser unit Contact the Service center 175 Error Note The backup roller thermistor is detected of its open circuit At low temperature Turn on the power again Does this error recur Replace the fuser unit Contact the Service center 167 Error Thermistor Slope Error Is the error message displayed Does this error recur Turn on the power again After leaving the printer for 30 minutes turn on the power again Contact the Service center 168 Error Compensation Thermistor Error Is the error message displayed Does this error recur Turn on the power again After leaving the printer for 30 minutes turn on the power again Contact the Service center 176 error 177 error The backup roller thermistor has detected an abnormal temperature high temperature or low temperature
260. s from this error if the release position sensor has read out the data after the cover is closed If the printer still cannot recover from this error replacement of the fuser is required Shut off the Electric power and wait for a while Overheating error of Motor Indicates the overheating of the ID motor Close the Cover COVER For details please see Help Indicates that the cover is open Error 310 Top cover Error 311 Front cover Replace the Belt It is lifetime of the Belt For details please see Help Indicates that the waster toner is full It changes to the warning status after the cover is opened and closed only once This error is issued again after 500 copies are printed Check the Toner cartridge The position of the level is incorrect COLOR For details please see Help Indicates that forget to lock the level of Toner cartridge Error 544 Yellow Error 545 Magenta Error 546 Cyan Error 547 Black Close the Cover COVER For details please see Help Indicates that the cover is open Error 316 Duplex unit cover Wait for a while Program data is being received Indicates that the updated NIC program data is being received Reset the image drum COLOR For details please see Help Indicates that the image drum is not installed correctly Error 340 Yellow Error 341 Magenta Error 342 Cyan Error 343 Black Please wait f
261. se by the maintenance personnel For operating methods of the C830 refer to the corresponding user s manual Note The contents of this manual are subject to changes without prior notice Despite that exhaustive efforts were made in preparing the manual to make it accurate it still may contain errors Oki Data will not hold itself liable for any damage that results or is claimed to have resulted from repair adjustment or modification of the printer conducted by the user using this manual The parts employed in the C830 printer are so delicate that they may be damaged if not treated properly Oki Data Corporation highly recommends that the maintenance of the printer is undertaken by ODC s registered maintenance personnel Work after eliminating static electricity 44015503TH Rev 1 3 Oki Data CONFIDENTIAL CONTENTS CONTENTS 1 CONFIGURATION sic ciecsinnininnasecensnsbinncnacetarsdeneinnssceecentenatsnaiennds 7 Tall SYSTEM COMIQUTATION 3 eror cestaapecsatceseesbackacs teats o Re Nensi edt une 8 12 Printer COniguration sesos issena ee 9 1 3 Composition of optional items TT 10 1 4 HSPSCHICATONS TTT 11 1 5 Interface specifications oo eee esse eee cece eteeteaeeeeeeceaeeseaeeeaeeteaeeeeeeteaeeteaeeeaeete 14 1 5 4 USB interface specifications sese ee eee ee ee eee 14 1 5 1 1 USB interface overview sese 14 1 5 1 2 USB interface connectors and cables
262. sensor Pin 3 Paper entrance sensor 2 Confirm that the above signal levels change when the sensor lever is operated Replace the front sensor board RSF PCB Check the power voltages supplied to the front sensor board RSF PCB Check the 5V power at the CN connector of the front sensor board RSF PCB Pin 1 5V power supply Pin 5 OVL Replace the connection cable 44015503TH Rev 1 194 Oki Data CONFIDENTIAL 5 2 Check item 5 2 1 Check condition of Check work the paper running path Jam occurs immediately after paper feed is started Multipurpose tray Action to be taken at NG Paper running path of the multipurpose tray Check if paper is jammed or not in the paper running path Remove the jammed paper Sheet Receive of the multipurpose tray Confirm that the Sheet Receive has moved up normally Confirm that the support spindle and spring of the Sheet Receive have been installed in the specified positions normally Correct installation of the above parts so that the Sheet Receive moves up to the specified position normally Check item 7 TROUBLESHOOTING PROCEDURE Check work 5 2 3 Motor operation check Action to be taken at NG Paper feed motor Confirm that the paper feed motor works normally by using the Motor amp Clutch Test of the self diagnostic mode Replace the PU board or replace the paper feed motor
263. setting the setting last displayed takes effect By pressing the BACK button the setting is accepted step 2 being restored Repeat step 3 when necessary iei EST PATTERN PRINT EXECUTE 5 MAINTENANCE MENUS Settings Function Starts printing with the press of the ENTER button and ends printing with the press of the CANCEL button TEST PATTERN 0 Prints a blank page 1 to 7 See the next section pattern printing 8to 15 Print a blank page TEST CASSETTE TRAY1 Selects a paper source TRAY2 Not displayed when the tray 2 is not installed Not displayed when the tray 3 is not installed TRAY3 MFP PAGE 0000 Sets the number of test copies printed COLOR ON Selects color or monochrome printing OFF Each color setting is provided by setting ON DUPLEX 2 PAGES STACK Prints duplex two pages stack layout printing OFF Disables duplex printing 1PAGES STACK Prints duplex one page stack layout printing MONO SPEED LOW Selects a monochrome print speed LOW 30 ppm el HIGH 32 ppm A default is in a shaded area __ Set settings are enabled only in this test mode not written into EEPROM Note PAGE setting The input position is shifted with the MENU up arrow A or MENU down arrow V button This setting is incremented by pressing the ONLINE button and decremented by pressing the CANCEL button Note the setting 00
264. sh the separator from above so as to insert the other support into the hole of the other leg Be careful not to touch the pad rubber during this operation Support Leg 2 Make sure the supports are put in the holes of the legs 3 Insert a new spring onto the post of the separator to attach it Note Be careful not to allow the spring to jump The removed spring can be used Ex N a Co Ze New a 4 Be sure the separator turns smoothly around the supports Be careful not to touch the pad rubber during this operation 44015503TH Rev 1 99 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 4 2 23 Paper feed rollers tray 2 3 option 3 Warp the protrusion on each side of the cover on the paper cassette to unlatch the cover and turning the cover toward the front of the printer remove the cover Note Be sure to replace all of the three paper feed rollers 1 Turn off the printer and remove the paper cassette of the tray 2 3 2 Pressing the protrusions of the two paper feed rollers outward detach them from their shafts 44015503TH Rev 1 100 Oki Data CONFIDENTIAL Notes on attaching paper feed rollers 1 way in place Insert a new paper feed roller with a gear onto the inside shaft and turn it all the 4 REPLACEMENT OF PARTS Notes on attaching retard roller Assy 1 Put the spring onto the boss on the rear of a retard roller Assy an
265. sing the CANCEL button during the test cancels the test turning on the ONLINE lamp restoring the state of step 2 When the displayed option is REG ADJ RESULT Same as of REG ADJ EXECUTE When the displayed option is BLT REFLECT TEST D Color registration adjustment belt reflection test the ONLINE lamp starts blinking is performed When the test ends the upper display shows the result of the test OK or a error name the lower display shows RESULT OK Bit REP LE Cl Roi Pressing the MENU up arrow button displays the next test result Pressing the MENU down arrow V button displays the preceding test result Press the BACK button to return to step 2 Pressing the CANCEL button during the test cancels the test turning on the ONLINE lamp restoring the state of step 2 When BLT REFLECT RSLT is executed Same as after execution of BLT REFLECT TEST Remark The following message appears while the printer is initialized or issues an alarm or when the cover is open NG REG REFLECT RSLT 44015503TH Rev 1 138 Oki Data CONFIDENTIAL 4 Repeat steps 2 and 3 when necessary 5 Press the BACK button to end the test the state if step 1 is restored Color registration adjustment test item REG ADJ EXECUTE Executes color registration adjustment REG ADJ RESULT Displays the result of color registration adjustment
266. t Replace each of the color registration sensor PCBs PRC PCB the relay board P6Y PCB the PU board PU PCB and the cable one by one and check that no error will occur again BELT REFLX ERR Check 4 If this indication appears check the cleaned state of the toner remaining on the belt surface in addition to making the above checks 1 2 and 3 Take out the belt unit turn the drive gear located on the left rear side and ensure that the belt surface has been cleaned thoroughly If cleaning is not achieved perfectly and there still remains toner on the belt surface after the drive gear has been turned replace the belt unit Y or M or C LEFT Y or M or C RIGHT Y or M or C HORIZONTAL Check 5 If the above indication appears check to see whether the toner is running short based on an NG issuing color Replace the toner cartridge as needed 2 DESCRIPTION OF OPERATION 44015503TH Rev 1 26 Oki Data CONFIDENTIAL Outline of density correction The density is corrected by reading the correction pattern that is printed on the belt with the density sensor located inside the sensor shutter under the belt unit Automatic start timing of density correction At power on When the ID count after the previous correction exceeds 500 A correction error may be issued due to an inadequate toner amount of the pattern generated a sensor stained with toner deficient opening closing of the shutter o
267. t cover 67 44015503TH Rev 1 4 REPLACEMENT OF PARTS Oki Data CONFIDENTIAL 3 Sliding the rear cover Assy 3 in the direction of the arrow detach it 4 2 5 Rear cover Assy 1 Pull out the duplex unit silver colored 2 tool number 1 2 Remove the two screws 68 44015503TH Rev 1 Oki Data CONFIDENTIAL 4 2 6 LED Assy 1 Open the top cover 2 Remove the FFC cables As shown in diagram 1 applying force in the direction of the arrow unlatch the portion A and then the portion B to detach the LED Assy gm Ki SA 4 REPLACEMENT OF PARTS 44015503TH Rev 1 69 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 4 2 7 Main controller PCB image drum motor image 4 Remove the FFC cables S of the LED heads the RFID FFC cable and the power supply connector drum lift up motor and feed motor 1 Open the top cover 2 Remove the right side cover see section 4 2 4 3 Remove the ten screws silver colored and the plate shield Assy tool number 1 gt N w UN Y K T QR X QU SX a 44015503TH Rev 1 70 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 5 Remove the rear cover Assy see section 4 2 5 7 Remove the four screws silver colored amp to detach the image drum motor tool
268. t mode enabled When the mode is disabled by a user the printer may print density out of adjustment while being used Manually perform density adjustment setting when the printer prints an improper density Note The setting must be performed with the printer in a static state Do not perform it while the printer warms up 1 Press the MENU up arrow or MENU down arrow V button more than one time Press the ENTER button when Calibration appears 2 Press the MENU up arrow or MENU down arrow V button to select Adjust Density Execute Press the ENTER button 3 Press the ENTER button Auto density adjustment starts the operator panel display providing a message stating that density is being adjusted 44015503TH Rev 1 148 Oki Data CONFIDENTIAL 5 6 Boot Menu List 5 MAINTENANCE MENUS To display Boot Menu turn on the printer while holding down the Set Memo Displaying Boot Menu requires entry of a password The password defaults to six as aaaaaa Enter Password Settings kkk kkk kkk kk k Enters a password to display Boot Menu The password is six to twelve digits or lower case alphanumeric characters and defaults to six as aaaaaa Parallel Setup Parallel Enable Disable Sets whether to enable or disable the parallel interface Bi Direction Enable Disable Sets whether to make the parallel interface bi directional or not ECP Enable Disa
269. the IN1 sensor Check work 9 1 1 Check paper feed condition Action to be taken at NG Multifeed of papers Open the front cover and check if multifeed of papers occurs or not If the multifeed occurs again after the jammed paper is removed replace the flap of the tray in use Paper size Does the paper size specified for print match the paper size of paper stuck in the tray Change the specified paper size or size of paper inside the tray Paper entrance sensor 1 Check if shape and movement of the sensor levers have any abnormality or not Replace the sensor lever with the good sensor lever 7 TROUBLESHOOTING PROCEDURE 7 5 2 10 ID unit Up Down error Service call 140 to 143 10 1 Error occurs during the Up movement of the ID unit Check item Check work 10 1 1 Check the mechanical load during the Up movement Action to be taken at NG Mechanical load during installation and removal of the ID unit Check if abnormal heavy load is applied when removing the ID unit IReplace the ID unit or replace the right left side plate If any attempt of using new ID unitas a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE Greasing to the right and left Up Down link levers Check if the slant surface of the link lever is coated by grease or not Apply grease Assembled condition of the right and left Up D
270. the data protection kit A3 D for maintenance use are installed protection kit A3 failure instead of original boards Re setting of IP address and 4 No others are required Replace the printer Analysis is not possible Note 1 3 and 4 Maintenance is complete CU board failure and data Note When EEPROM of user s board is used error 253 HDD unmatch occurs Re set the user environment such as IP address by using the EEPROM of maintenance board Note2 f a part of the functions of the data protection kit A3 that user is using became faulty the system can be recovered by using Step 3 if user s data protection kit A3 is completely faulty because there is no restriction on combination in this case If Step 2 is used there is a restriction in combination of the maintenance CU board and user s data protection kit A3 Therefore if different HDD is connected afterwards error 253 will be issued Note3 Data protection kit A3 after replacing should be collected by either of the following methods 1 Disassemble the kit and deliver only HDD storing user secret data to a user 2 Take any measures to prevent information leak Note4 When the CU board is replaced the printer cannot be used without the specified HDD because the users CU board has been linked to the specific HDD Until the link is cancelled by design department it cannot be used Situation should be reported to design department 44015503TH Rev 1
271. the high voltage terminal of the ID unit is contacting with the Contact Assembly normally by visual inspection Refer to Figure 7 3 IReplace the ID unit or correct the high voltage terminal If any attempt of using new ID unit as a trial is going to be made be sure to use the System Maintenance Menu FUSE KEEP MODE Check item 1 1 5 ID unit installation 7 TROUBLESHOOTING PROCEDURE Check work condition Action to be taken at NG ID unit DOWN position Defective transfer Move the ID unit in and out with hand to confirm that any abnormal mechanical load does not exist and the ID unit can be moved down to the DOWN position normally If a piece of paper is inserted in between drum and belt if top end of the paper can enter easily it is NG No Good Check the U shaped groove of the side plate for any abnormality If repair is found impossible replace the equipment 44015503TH Rev 1 212 Oki Data CONFIDENTIAL 7 5 3 2 2 1 Check item 2 1 1 ID unit Stain on white print Refer to Figure 7 2 B Stain on white print Partial stain Check work Action to be taken at NG Exposure of drum to light Is the drum left in a circumstance in which drum surface is exposed to direct light for a long time Replace the ID unit If any attempt of using new ID unit as a trial is going to be made be sure to use the System Maintenance Me
272. the six screws silver colored and as shown pull out the registration roller Assy 44015503TH Rev 1 88 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 4 2 18 Gear box registration hopping roller Assy and 3 Remove the screw QD solenoid 1 Remove the registration roller Assy see section 4 2 17 2 Unclamp the cable from the solenoid and remove the screw silver colored to detach the solenoid 44015503TH Rev 1 89 4 REPLACEMENT OF PARTS b Remove the two screws silver colored and lift out the gear box ANS ASHINS ININ J V K AV ANNA ANNUS NNO ES e WY NS EAN YAN Y 90 Oki Data CONFIDENTIAL 4 Remove the two screws silver colored to remove the cable cover 44015503TH Rev 1 4 REPLACEMENT OF PARTS Oki Data CONFIDENTIAL 6 Remove the four screws silver colored and pull up the hopping roller Assy 10 toward the front of the printer tool number 1 fs N N lt 7 N AN y X NY VA VZ VA yez 91 44015503TH Rev 1 Oki Data CONFIDENTIAL 4 2 19 Holder switch Assy low voltage power supply fan and low voltage power supply When replacing the low voltage power supply due to potential electric shock wear insulated gloves or be careful not to touch the conductors or ter
273. thorities use the procedure of installing the SSL server Certificate printer Certificate and the intermediate Certificate into printer as the same time However printer of this model supports installation of only a single Certificate intermediate Certificate cannot be installed in printer Be sure to install the SSL server Certificate in printer When installation of intermediate Certificate is required install the intermediate Certificate not in printer but in client PC browser For the method of installing the intermediate Certificate in client PC browser refer to the following Installing the intermediate Certificate or CA certificate in client PC browser Procedure 1 Double click the intermediate Certificate or CA certificate that is issued by certifying authority on a client PC to display the intermediate Certificate or CA certificate ex For an example the intermediate Certificate of Comodo has the text PEM format ComodoJapanCA Crt and the binary format ComodoJapanCA cer Either one of these formats can be opened Same result can be obtained Open either ComodoJapanCA crt or ComodoJapanCA cer 7 TROUBLESHOOTING PROCEDURE 2 Press the General tab of the displayed Certificate information and press Install Certificate button Certificate General Details Certification Path Eg Certificate Information This certificate is intended for the following purpose s Protects e mail Proves
274. thority requiring some charge for issuance another charge may be required for creating Certificate once again For details contact certifying authority 44015503TH Rev 1 225 Oki Data CONFIDENTIAL 7 5 4 4 2 Network card is initialized If network card is initialized to default setup while creation of Certificate of certifying authority is in progress during the period starting from creation of CSR up until installation of Certificate the setup information of the Certificate is deleted If information is deleted once the information cannot be recovered by any means Even when the same information as before is entered the same Certificate cannot be created Solution Repeat all the steps from the very beginning Certificate under application is already invalid 7 5 4 4 3 CSR is deleted If CSR is deleted if Certificate is deleted while creation of Certificate of certifying authority is in progress during the period starting from creation of CSR up until installation of Certificate the setup information of the Certificate is deleted If information is deleted once the information cannot be recovered by any means Even when the same information as before is entered the same Certificate cannot be created Solution Repeat all the steps from the very beginning Certificate under application is already invalid 7 5 4 4 4 Installation of intermediate Certificate is desired Some certification au
275. ting A6 size paper move the paper stopper toward you to remove it Then attach it to the position shown YSL A4 B5 Letter 7 Return the paper cassette to the printer 44015503TH Rev 1 39 3 INSTALLATION Oki Data CONFIDENTIAL Loading paper in the multi purpose tray 1 Open the multi purpose tray and also the paper supporter Multi purpose tray 2 Move the manual feed guide to the paper size 3 Align the edges of the paper Manual feed guide Ze Multi purpose tray pe Paper support extension Manual feed guide 4 Insert the paper print face up along the manual feed guide straight as far as it will go Press the set button 3 INSTALLATION Storing Quick Guide Stick a bag for Quick Guide on the printer to store Quick Guide 1 Remove double faced tapes two places from the back of the bag Double faced tape 2 Stick the bag for Quick Guide on the printer Quick Guide Bag for Quick Guide Note Stick the bag to a place not to block the vents on the printer 44015503TH Rev 1 40 Oki Data CONFIDENTIAL 3 5 2 Connection of the power cable Power supply conditions Observe the following conditions AC 100V 10 Power frequency 50 Hz or 60 Hz 2 Hz If the available power is unstable use a voltage regulator of the like The maximum power consumption of this printer is 1 350W Ensure that th
276. tionnaires Other probable questionnaires are described below 7 5 4 5 1 Time required for creation of Certificate It takes several ten seconds for creation of Certificate 7 5 4 5 2 Communication time when the encryption function is enabled A time longer than the ordinary communication time is required for communication when the encryption function is used 7 5 4 5 3 Can the encrypted printing be performed by any printer other than IPP Answer Any printer other than IPP cannot encrypt printing Only the IPP printing can encrypt printing 7 5 4 5 4 What will happen if SSL TLS is turned OFF after Certificate has been created or installed Answer Certificate will be kept saved as it is If SSL TLS is turned ON again the Certificate becomes usable 7 5 4 5 5 Want to change the port number Answer The port number during the SSL TLS communication is fixed to 443 It cannot be changed 7 TROUBLESHOOTING PROCEDURE 7 5 4 5 6 The error message The security certificate was issued by a company you have not chosen to trust View the certificate to determine whether you want to trust the certifying authority is displayed If this error is indicated it means that the certificate which is installed in a printer is self sign certificate In the case of self sign certificate error security warning will not be displayed if the self sign certificate of printer is installed in the client PC In the case of certificate of cert
277. toner cartridge s label matches the color of the image drum cartridge s label d Engage the hole of the toner cartridge with the post of the image drum cartridge with the side with the tape removed facing down e Push the toner cartridge in so that the right groove in the cartridge is engaged with the protrusion of the cartridge guide Image drum cartridge Toner cartridge Groove 7 Close the top cover Cartridge guide f Turn the lever on the toner cartridge in the direction of the arrow until it stops Note f the message REPLACE TONER on the operator panel remains displayed even after a long period of waiting check to see if the lever on the toner cartridge is moved fully in the direction of the arrow 44015503TH Rev 1 38 Oki Data CONFIDENTIAL Loading paper in the paper cassette 3 Fan the edges of paper stack and align the edges of the stack on a level surface 1 Pull out the paper cassette zA Note Do not remove the rubber from the plate 2 Adjust the paper stopper and paper guide to the size of the paper being used 4 Load the paper with the print side facing down Note lt Place the paper against the front side of the paper cassette Do not allow the level of paper to pass the mark of the paper guide 300 sheets of 70 kg paper 5 Hold the paper with the paper guide 6 Turn the paper size dial to the size of the paper you load Note When set
278. unters menu ID counter One count represents the value that results from dividing the amount of rotation of the drum by three when three A4 size sheets are printed continuously Belt counter One count represents the value that results from dividing the amount of rotation of the belt by three when three A4 size sheets are printed continuously Fuser counter One count is registered when paper is shorter than the length of Legal 13 inch paper When paper is longer than that the count number is determined by the number of times the Legal 13 inch paper length is exceeded Rounding up of decimal fractions 44015503TH Rev 1 28 Oki Data CONFIDENTIAL Counter specifications Total number of Description prints MPT page count Number of print media hopped from MPT Tray 1 page count Number of print media hopped from Tray 1 Tray 2 page count Number of print media hopped from Tray 2 Tray 3 page count Number of print media hopped from Tray 3 2 DESCRIPTION OF OPERATION Color page count Monochrome page count Total number of color prints Total number of monochrome prints Count method A4 basis or size independence sensor Operation when paper has jammed Count up after passing the writing Count up if MPF MPT hopping is finished successfully Count up if Tray 1 hopping is finished successfully Count up if Tray 2 hopping is finished successfully Printed pages a
279. up roller and the tray Check if the feed roller or the pickup roller has worn out or not Replace the separator assemblies of the feed roller pickup roller and tray 3 2 3 Motor operation check Paper feed motor Confirm that the paper feed motor works normally by using the Motor amp Clutch Test of the self diagnostic mode Replace the PU board or the paper feed motor Paper feed motor driver Remove the HOPSIZE connector of the PU board and check the followings at the connector side Several MO between pin 1 FG Several MQ between pin 2 FG Several MO between pin 3 FG Several MQ between pin 4 FG Replace the PU board 44015503TH Rev 1 191 Oki Data CONFIDENTIAL Check item Check work 3 2 4 Check the system connection Action to be taken at NG Check item 3 2 6 Check the system 7 TROUBLESHOOTING PROCEDURE Check work connection Action to be taken at NG Check the connection condition of the cable Check if the connector is connected in the half way only or not and check if the connector is inserted in a slanted angle or not Check also that cables are assembled without any abnormality Paper feed motor drive cable Replace the cable with the good cable that normalizes the connection condition Paper feed solenoid cable Check the connection condition of the cable Check if the connector is connected
280. upgrading is in progress Power Off On Program Data Writing OK Indicates that writing of the NIC program data for upgrading is in complete Status Mode Indicates that the printer has started in the ON LINE mode always When a printer starts up in this mode it processes the data job from outside host even when an error occurs if a printer has entered the ON LINE mode once Error and warning are displayed on the panel A printer can enter in this mode if the power of a printer is turned on while pressing the button of Enter Back Down all simultaneously Because this pattern of pressing the multiple button at the same time at power on is not disclosed to user this status will not occur in the user environment 44015503TH Rev 1 159 Oki Data CONFIDENTIAL Normal Panel display The mark indicates no message in the upper row Ready to start printing Inspec tion lamp Details Indicates that a printer is in the ON LINE status Remedial measure Panel display The mark indicates no message in the upper row Printing demo page Varies Inspec tion lamp Varies 7 TROUBLESHOOTING PROCEDURE Details Indicates that a printer is in the midst of printing demo page Remedial measure OFF LINE Indicates that a printer is in the OFF LINE status The Ready LED is turned off all the time during OFF LINE To start printi
281. ure Select Automatically select the certificate store based on the types of certificate Then the Certificate will be installed automatically Welcome to the Certificate Import Wizard This wizard helps you copy certificates certificate trust Vets end certificate revocation its from your disk to a cortificate store A certi icake which is issued by certification authorky is a confirmation of your identity and contains formation used to protect data or to establish secure network connections A certificate store ts the system area where cortficatas are kept To continue cick Next Certificate Import Wizard Certificate Store Certificato stores ara system areas whara certificates are kapt Windows can automatically select a certificate store or you cen spedfy a location for 7 5 4 5 7 The error message Name of security certificate is invalid or does not match the site name is displayed It means that the IP address of printer is different from the IP address that is described on certificate or from the IP address when the certificate is created Solution Return the IP address of printer back to the address when self sign certificate is created or to the address when CSR is created 44015503TH Rev 1 228 Oki Data CONFIDENTIAL 7 5 4 6 Restrictions when using Internet Explore 7 Several restrictions are imposed when using Internet Explore 7 This is because security
282. ut of focus Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment COLOR Yellow Magenta Cyan Black Remedial measure Panel display The mark indicates no message in the upper row Registration Sensor Error lt n gt Varies Inspec tion lamp 7 TROUBLESHOOTING PROCEDURE Details Color registration correction sensor error Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment n 2 Yellow 3 Magenta 4 Cyan Remedial measure Sensor Calibration Error Sensor adjustment error Because the PU firmware does not notice this status to the CU firmware in the Shipping Mode even when the PU firmware has detected this status this error does not occur in the user environment TRAY runs out of paper Indicates that the tray runs out of paper Warning only is issued until the tray that runs out paper is specified for print TRAY Tray 1 Tray 2 Tray 3 Multi purpose tray Feed paper to the indicated tray Registration Error lt n gt Color registration correction error Indicates that an error has occurred during the coarse adjustm
283. v 1 129 Oki Data CONFIDENTIAL 5 3 2 3 Switch scan test The switch scan test is used for checking entrance sensors and switches 1 Enter the self diagnostic mode level 1 and until SWITCH SCAN appears on the upper display press the MENU up arrow or MENU down arrow V button the MENU up arrow button displays the next test option and the MENU down arrow V button displays the preceding test option Then press the ENTER button SWITCH SCAN 2 Press the MENU up arrow or MENU down arrow V button until an option shown in table 5 3 for the unit to test appears on the lower display the MENU up arrow button displays the next option and the MENU down arrow V button displays the preceding option 3 Press the ENTER button The switch scan test starts the units name and current status being displayed PAPER ROTE DE 1 H 2 L 3 H 4 L Operate the unit figure 5 1 Display information on applicable LCD display the information displayed vary depending on the sensor 4 Press the CANCEL button The state in step 2 is restored 5 Repeat steps 2 through 4 when necessary 6 Press the BACK button to end the test the state in step 1 is restored 5 MAINTENANCE MENUS Image drum up down sensor C toner sensor M toner sensor Heater frame thermistor Exit sensor Fuser thermistor upper sensor side C RFID antenna Y toner sensor K toner
284. ve cable Paper feed motor drive cable Check the connection condition of the cable Check if the connector is connected in the half way only or not and check if the connector is inserted in a slanted angle or not Check also that cables are assembled without any abnormality Check that any cable is not pinched during assembling of the printer Remove the HOPSIZE connector no 1 of the PU board and check the followings at the cable side Short circuit between pin 1 FG Short circuit between pin 2 FG Short circuit between pin 3 FG Short circuit between pin 4 FG Replace the cable with the good cable that normalizes the connection condition Replace the cable with the good cable that normalizes the connection condition Paper feed motor Remove the HOPSIZE connector D of the PU board and check that approx 3 4 can be 5Q can be measured between pin 3 pin 4 respectively measured between pin 1 pin 2 and that approx Replace the paper feed motor 44015503TH Rev 1 195 Oki Data CONFIDENTIAL 7 5 2 6 6 1 Check item 6 1 1 Check condition of Paper running jam error code 381 Jam occurs immediately after the power is turned on Check work the running path Action to be taken at NG Paper running path of the front unit Check if paper is jammed or not in the paper running path Remove the jammed paper 1 2 Check conditi
285. w E a C504 3 J805 E laa S Z g R524 Ig g isi amp S Rns 2 E oy mu a C503 D503 R518 D507 J510 kas j R546 D502 Z D505 D506 R545 l Si D504 R526 D509 C520 D 790 R514 R515 S R531 7 p 44015503TH Rev 1 247 8 CONNECTION DIAGRAMS Oki Data CONFIDENTIAL 6 Control Panel PCB PRG PCB 7 Toner Low Sensor PCB PRZ PCB Component side Soldering side c Ls CP501 C505 J521 3520 J525 J524 352 49 48 J544 3545 5 a Z 248 44015503TH Rev 1 Oki Data CONFIDENTIAL 8 CONNECTION DIAGRAMS 8 Entrance Sensor PCB RSF PCB 11 Low Voltage Power Supply PCB CO
286. w vacations or trips 1 Press the Q SHUT DOWN RESTART button for at least for four seconds Shutting down will be displayed and the shutdown process will start SHUT DOWN RESTART button Note This printer does not cause any malfunction even if the power plug is disconnected for a long time four weeks or longer Unwarranted deterioration of consumables of the printer including toner and image drums should be informed to users 2 After Shutdown Completed Turn off the power or press the restart button to restart appears press the power switch OFF O 44015503TH Rev 1 42 Oki Data CONFIDENTIAL 3 5 3 Installation and recognition confirmation of options 1 Installation of an additional tray unit An additional tray unit is intended for increasing the amount of paper that can be loaded in the printer and two additional tray units can be installed to the printer An additional tray holds 530 sheets of 70 kg paper allowing the printer to print up to 1 460 sheets continuously when used with a standard paper cassette and a multi purpose tray together 1 Turn off the printer and disconnect the power cord Turn off the printer by following the steps described under Turning off the power in section 3 5 2 Note Turning off the power without taking proper shutdown steps may cause a failure of the printer so be sure to hold down the SHUT DOWN RESTART button for
287. y FFC connecting the PU board and the Operator Panel board Check if the cable has open circuit or not with VOM Check if sheath of the cable has not peeled off or not by visual inspection Replace the FFC with the normal FFC 1 1 4 Check that power supply circuit has no short circuit 5V power and 24V power that are supplied to the PU board Note If the PU board the CU board and the low Check that power supply circuit has no short circuit at the POWER connector no 10 of the PU board The follow voltage must appear respectively pins 4 5 and6 24V pin 7 5V pin 8 OVL pins 1 2 and 3 OVP If any voltage does not appear and short circuit is detected locate the source of the short circuit as follows Disconnect the cables that are connected to the PU board one cable after another until location of the short circuit is found out Replace the part causing short circuit FFC connecting the PU board and the CU board Check if the 16 conductor FFC is connected to the CU IF connector of the PU board normally or not Check the CU board side in the same way Replace the low voltage power supply Note voltage power unit are connected one another differently from the picture given below it is regarded as an abnormal and the output from the low voltage power unit stops When the output from the low voltage power unit stops turn off the power switch wait ab
288. ykote EM 30L to hatched area Class C Molykote EM 30L to entire gear tooth surfaces Plate holder caulked Gear registration U 24 25 Gear idler MPT Gear Z42 Gear registration L 24 54 Class C Molykote EM 30L to entire gear tooth surfaces 44015503TH Rev 1 106 Oki Data CONFIDENTIAL Guide ejection upper Small amount Class A Molykote EM 30L to 7 hatched areas Class C Molykote EM30L to bearings Paper paths free of grease Small amount Class A Molykote EM 30L to 7 hatched areas Gear idler exit 258 cross section 4 REPLACEMENT OF PARTS Class C Molykote EM 30L to gear tooth surface shaft surface and flange Shaft Assy ejection FD Class C Molykote EM 30L T to gear tooth surface shaft surface and flange Class C Molykote EM 30L to post surfaces 98 Gear idler exit Z41 cross section Gear idler exit Z41 44015503TH Rev 1 107 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 5 Motor Assy belt 6 1 Plate main Assy Class C Molykote EM 30L to 2 posts Moderate amount Class C Molykote EM 30L Gear reduction belt to 9 hatched areas Class C Molykote EM 30L to gear end face Gear idler belt Class C Molykote EM 30L to gear tooth surfaces Collars Plate main caulked Class F Molykote

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