Maintenance and Troubleshooting
Contents
1. roll rotation 3 V Vertical streaks 32. to OFF position READY The format or baud rate of the RS232 communication is incon sistent between the printer and host READY The cutter can not cut off the media check the media and cut ter READY The printer buffer is full caused by the loaded soft fonts gra phics or forms Check the format of these data Call for ser vice Tab 1 LED blink signals showing the printer status Problems on media Possible Problems Solutions Remarks Missing gap Check the media path If you use continuous Check the position of media check your applica label sensor tion soft ware and driver You should select conti nuous Media out Supply the media roll Media not installed Install the media roll Media jam Recover the jam Tab 2 Possible Problems on Media 07 02 Rev 2 16 00 Printer Time out gt gt gt No output Vertical streaks Unstable rotation gt Poor printout gt gt USER MANUAL Maintenance amp Troubleshooting page 3 AP 3 4 Problems on ribbon Possible Problems Solutions Remarks Ribbon has run out Supply the ribbon roll Does not apply to direct thermal If you use direct thermal set bit 1 of DIP switch to OFF Ribbon jam Recover the jam Not for direct thermal Ribbon sensor error Replace the ribbon Not for direct thermal sensor Tab 3 Possible Problems on ribbon Miscellaneous The host
3. 07 02 Rev 2 16 00 USER MANUAL Seite Page 1 AP 3 4 Maintenance and Troubleshooting Troubleshooting seeen 2 Printer SaS ce ete eee 2 Problems OF Media sicsisiciaisaiescaveasianeicaiers 2 Probiems on O00 nowania 3 MiecellangouS eee 3 HOCOVEIY cciminswinaiestainaniaiernisniareancsaines 4 Caring for your printer ssssssseseeseeserrressrrreeee 5 Cleaning the print head cceeeeee 5 Cleaning the roller sicsssiessataseeitaiearanssavenenis 5 Cleaning the media compartment 5 07 02 Rev 2 16 00 USER MANUAL Maintenance amp Troubleshooting page 2 AP 3 4 Troubleshooting gt Generally when a malfunction or an abnormal condition occurs the READY LED will keep blinking and printing and communication between the host and printer will stop To understand what the problem is please check the LEDs For details refer to topic section Commissioning and Operation chapter Printer Status Printer Status There are three LED indicators on the front panel READY MEDIA and RIBBON These indicators display the operation status of the printer Blinking Description LED MEDIA The printer is at pause state Press PAUSE or CANCEL to return to normal state MEDIA The media is uninstalled or used up Load new media to the READY printer RIBBON The ribbon is uninstalled or end of ribbon occurred Load new READY ribbon to the printer If you just use thermal media set bit 1 of DIP switch
4. shows Printer Time out Is the communication cable parallel or serial connected securely to your parallel or serial port on the PC and to the connector on the printer Is the printer power turned on If the power cord is connected the power switch is at position 1 and the po wer LED is still not illuminated call for service The data has been sent but there is no output from the printer Check the active printer driver it should be Label Dr for your Windows sy stem and the label printer Check the emulation and the print command file Vertical streaks in the printout see Fig 1 usually indicate a dirty or faulty print head Clean the print head first if they still persist replace the print head Fig 1 Vertical streaks in the printout Unstable ribbon roll rotation Check the label path and make sure the head latch is securely closed Poor printout quality The ribbon may be not qualified The media may be not qualified 07 02 Rev 2 16 00 USER MANUAL Maintenance amp Troubleshooting page 4 AP 3 4 gt Adjust the Darkness heat temperature gt Slow down the print speed gt Refer to the following paragraphs and clear the related modules Recovery In order to continue your print jobs after any abnormal conditions have been recovered simply press the CANCEL button or restart the printer Make sure that the LED indicator is illuminated and not blinking and remember to resend yo
5. ur files 07 02 Rev 2 16 00 USER MANUAL Maintenance amp Troubleshooting page 5 AP 3 4 Caring for your printer N Mu Mu Mu Before maintenance be sure to turn off the printer power Cleaning the print head The print head should be cleaned at least every time the ribbon is replaced and more often depending on actual usage and conditions Turn off the printer Open the cover and the print head module and remove the ribbon Rub the print head with a piece of cotton which has been moistened with alcohol Check for any traces of black coloring or adhesive on the cotton after cleaning Repeat if necessary until the cotton is clean after it is passed over the head Cleaning the roller The roller should be cleaned whenever it has been in contact with foreign ma terials such as dust or adhesives Using a cotton moistened with alcohol clean the roll and rip off the attached glue Cleaning the media compartment Every time a media roll is printed this compartment should be cleaned to re duce the incidence dust Clean the media compartment with cotton which has been moistened with a mild detergent 07 02 Rev 2 16 00 Index C M N P Cleaning 5 Continue print job 4 Maintenance 5 Media problems 2 No output 3 Poor printout 3 Printer Status 2 Printer Time out 3 USER MANUAL page 6 AP 3 4 R READY LED keeps blinking 2 Ribbon problems 3 S Streaks 3 U Unstable ribbon
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