Home

SVX8016 GSM IP PBX SYSTEM USER MANUAL - stephen

1. 4 2 1 Call Pickup You can accept an incoming call that is ringing at another extension which belongs to the same pickup group as your extension NOTE Call Pickup function is temporarily not supported by the FXS extensions of current version of SVX8016 Pick up your extension s handset Listen for the dial tone Dial 5 follow by where X represents the ringing extension number 4 2 2 Call Waiting PARTE FEL TK A PRS www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide A prompt tone will be heard indicating a new call is coming while you are talking You can press the HOLD key to switch to the new call After that you can press the HOLD key again to switch between the two calls Call waiting function requires supporting at both the server side and the phone side To activate the call waiting function in the service side you need Goto extension manage page tick the call waiting Set the call limit to a value bigger than 1 4 2 3 Call Transferring You can transfer an incoming call to another number during conversation During conversation dial then a voice prompt can be heard telling you to dial the number you want to transfer to Dial the number you want to transfer to When the number starts ringing your extension will get a busy tone Hang up to finish call transferring NOTE Call Pickup function is temporarily not supported by the FXS e
2. Extension for checking messages Users can dial the extension defined here to manager his voicemail box Say message Caller ID Play the caller ID information before the message If not described or set to no it will be in the envelope Allow users to review Allow sender to review rerecord their message before saving it Play Envelope Turn on off envelope playback before message playback Max Greeting Maximum length of greetings in second Message Format Define the message format Save Save the changes Cancel Discard all changes Activate Submit the changes to the system to take effect 3 8 7 Service Number Service numbers are functions and commands you can enter on the extension while it s idle Please refer to section 4 4 for the detailed information about each function Click Advance menu and Service Number submenu the service number manage page will appear PARTE FEL TK A PRS a i www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide Return to Desktop Activate Changes Logout Function Number _ bets Call Forward Unavailable Enable 97 Disable 971 Status Call Forward Unconditional F97 Disable 973 Extension Call Forward on Busy i E 7 Disabte 975 Service Provision Call Forward on No Answer 976 Disable t977 gt Trunk Do Not Disturb Enable 978 Disable 979 Rules Management Agent LoginLogout Login 980 Logout 981 Adva
3. Logout i System Status Status Product Mode SV S032 Software Version W22 12 8 Web Manager Version W2 2 12 8 Phone Auto Provision Hardware Version 2 0 0 Analog Port 2aFAS4F RO Service Status UP Extension Serice Provision Trunk Service Uptime 16 36 44 up 33 min Rules Management Hotel Management Advanced General In IP PBX configuration interface If you want to return to desktop screen or logout just click the link at the top right of the screen at any time After change the parameters of the device not included network parameters you can click the button Activate Changes to reload the IP PBX service The changed parameter will take effect immediately No reboot is required 3 2 Status 3 2 1 System Status Click Status menu and System Status submenu the system status page will appear PARTE FEL TK A PRS 10 www stephen tele com enma 3 PiS a Status Extension Phone Auto Provision Service Provision Trunk Rules Management Hotel Management Advanced General System Status Product Mode Software Version Web Manager Version Hardware Version Analog Port Service Status Service Uptime SVA8032 W22 12 8 W22 12 8 2 0 0 2 amp FXS 4FXO UP 16 36 44 up 33 min SVX8016 IP PBX System User Guide Help ystem Return to Desktop Activate Changes Logout User can obtain the basic information of the device such as software version syste
4. Support 802 10 Audio VID 1 4094 Data VID 1 4094 Data Port Data tag Urnmodity tag Frame rate 128k Frame type Limit and count all framez Apply Cancel 3 1 4 3 DHCP Dynamic Host Configuration Protocol Server SWING Bep jea D 23 57 Network settings DHCP Settings Network Connections Enable DHCP Server UPLINK Configuration DHCP Server Configuration Connection DHCP Server Setting start IP 192 168 606 126 End IP 192 168 868 254 DDNS Client Setting Default Lease Time wt MAX Lease Time 1 day Assign DNS Server automatically Assi gn the following DNS Server Preferred DNS server PARE FEL TK A PRS il www stephen tele com CHIMA cu B SVX8016 IP PBX System User Guide Enable DHCP Server Tick the box to enable the DHCP server the default setting is unticked Connection Chose a port to use DHCPD service Start IP End IP Define the IP range that will be assigned to clients Tftp Server IP The tftp server is used for auto provisioning propose Default Lease Time Define the length of time that client can use a assigned IP address Client need to ask DHCPD to assign a new IP address or renew the old one when time expires MAX Lease Time Define the maximum lease time of the IP address Assign DNS server Select the way to assign the DNS server address E Automatically DNS address acquired from the ISP will be assigned to clients E Manually Define a DNS address and that DNS a
5. 128 MB Flash 16 MB CF Card No Support ITSPBX sounds language select 1st language 2nd language Change the login password CRR Db OE 17 32 Mise panel User Accounts ELEN Admin Password Modify ad User Accounts y Date and Time Old Password re System Services New Password og Diagnostic Tools Confirm New Password Set system Time There are two ways to set the system time Set as PC Time Click this button the device will synchronize time with your PC immediately Through NTP Server Tick the option Auto Synchronize with Internet NTP Server The device will automatically synchronize time with the NTP server periodically You should select the time zone where the device reside and input the address of the NTP server Click the button synchronize now will let the device synchronize time with the server immediately PARTE FEL TK A PRS 10 www stephen tele com CHIMA cu B SVX8016 IP PBX System User Guide CRN ACEA 0E 17 35 Misc panel _ Date and Time system 2007 06 28 17 35 51 User Accounts TimeZone m Date and Time F SMT 08 00 Beijing Hong Kong Singapore Taipei Tt System Services Beijing Hong Kong Sing Ag Diagnostic Tools Internet Time C Auto Synchronize with Internet NTP Server Server time a nist gov Synchronize Now Edit system service parameters In System Services section y
6. 3 SVX8016 IP PBX System User Guide Number User can enter queue number in the search filed to search for specific queue Total Shows the total number of the queue Sort Click the cell in first row to sort the table by different criteria Delete Tick box s at the beginning of each row for unwanted queue s and then click the delete button to delete them Add Queue Click to transfer to add queue page Number The number of this queue click to modify the detail parameters of this queue Full Name A description name for memorization Strategy The ring strategy used by this queue Agents Show the extensions which belong to this queue Return to Desktop Activate Changes Logout Advanced fill Add Queue Status Number Extension Full Name gt Service Provision Strategy Ring All gt Trunk Agents Rules Management Advanced Ring Group SS Save Cancel Pickup Group a a Auto Attendant Voice Mail Service Number Custom Tone Zone CDR General Number The number of this queue Full Name A description name for memorization Strategy The ring strategy used by this queue E Ring All Ring all available channels until some one answer default E Roundrobin Take turns ringing each available interface LeastRecent Ring interface which was least recently called by this queue E FewestCalls Ring the one with fewest completed calls from this queue E RingRandom Randomly select an agen
7. Activate Changes Logout Sets the UDP port to listen on for connections Status UDP Port to bind to The default is 5060 Extension TF address to bind to Serice Provision Realm for digest authentication Trunk Pedantic Rules Management TOS for Signalling packets TOS for RTP audio packets Default Incoming Outgoing Registration Time sec 12 Max Incoming Registration Time sec RTP TimeOut sec aii RTP HoldTimeOut sec Backup General RTP Setting Feature Setting Extern IP Office Hour Setting Extern Host Code Pass Through Extern Refresh sec Local Network Address T 38 FAX Passthrough Support T 38 fax UDPTL Passthrough Save Cancel F PARTE FEL TK A PRS www stephen tele com enma 5 SVX8016 IP PBX System User Guide Realm for digest authentication Sets the realm of the server The calls are addressed like email in that the format is user domain This variable is how we set the domain part This could be your host name or a domain name If we enter nothing it will work and will set our realm to itspbx but we really should set this to our domain name Pedantic nable checking of tags in headers international character conversions in URIs and multiline formatted headers for strict SIP compatibility defaults to no TOS for Signaling packets Controls what TOS SIP call signaling packets are set to TOS for RTP audio packets Controls what TOS RTP audio packets are set to
8. FXO1 Trunk Name External Number Save Cancel to ITSP to PSTN via Gatewa to GSM to Other Manage Trunk Rules Management Advanced General Provision Device Trunk Name External Number Select a pre defined provision from the drag down list System will apply the selected template to this trunk automatically Select a FXO port to configure A description name for memorization The number of the PSTN line connected to this FXO port Advanced Expand the page to display the advanced feature settings of the trunk Click again to return to the basic setting Return to Desktop Activate Changes Logout Status ee Extension Tonk Name Semice Provision Extemal Number Trunk Waittodial ms 1000 to ITSP Tone zone Canada Impedance China to PSTN via Gatewa Time Condition Enable to Other Route inbound calls e Trunk Option Auto Attendant mainivr Rules Management Save Cancel Advanced General Waittodail The time between FXO port off hock and sent out numbers in millisecond Tone zone Select from the drag down list to define the tone standard of this trunk Impedance Select from the drag down list to define the impedance standard of this trunk Time Condition Enable Tick to separate inbound call from office hour and off office hour Route inbound calls Select from drag down list that where do you want to route the inbound calls to Save Save the
9. Queue Auto Attendant Voice Mail Service Number Custom Tone Zone CDR General Name A description name of this BLF Group Group Members Select extensions to join this BLF group from the available extensions PARTE FEL TK A PR AS 53 www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide 3 9 General 3 9 1 SIP Settings Click General menu and SIP settings submenu the SIP settings page will appear Return to Desktop Activate Changes Logout Advanced i F ms SVX PU TO al Status UDP Port to bind to 5060 Extension IP address to bind to 0 0 0 0 Service Provision Save Cancer Trunk Rules Management Advanced General RTF Setting Options Backup Feature Setting Office Hour Setting Code Pass Through UDP Port to bind to Sets the UDP port to listen on for connections The default is 5060 IP address to bind to Specifies the IP address that we want the SIP service to bind to Keep in mind that if a machine has multiple IP addresses we can specify that it bind to all by using 0 0 0 0 as the bindaddr Also keep in mind that if we ever change the IP of the server we will have to adjust this variable unless we use the 0 0 0 0 address It may be a good idea to only bind where you expect SIP traffic for added security Advanced Expand the page to display the advanced feature settings Click again to return to the basic setting Return to Desktop
10. Trunk iat of C O Total 0 CDR files Delete Ring Group E O Rules Management Advanced Pickup Group Paging Group Queue Auto Attendant Voice Mail Service Number Custom Tone Zone General CSV format The output CDR file will be stored in the CSV formation if this option is enabled otherwise it will be stored as plain text file Quota kb Define the maximum space the CDR file can use Telnet data The CDR will be sent to the remote telnet server once generated if this option is enabled Telnet Host Port Define the telnet host s IP address and port These two parameters only take effect when the Telnet data option is enabled Delete Delete the selected CDR file Action Click download to download the CDR file Caution The CDR only available when user plugs a CF card into the device otherwise no CDR will be record 3 8 10 BLF Click Advance menu and BLF group submenu the BLF group manage page will appear Busy lamp field is used to monitor the real time status of extensions It is an excellent receptionist or secretary tools There are three steps to follow in order to use the BLF function Create a BLF group in this section add all extensions that you want monitor into the group Select an extension to monitor this BLF group please refer to section 3 3 1 Configure the phone to use the BLF function SVX8016 currently provide auto provision function for Snom and
11. You will hear some signal tone when you are already on the line and someone else calls in Notice To use call waiting feature the call limit must be greater than 1 E Voice mail Enable the voice mail feature for this extension Caution You must plug in a CF card in order to use the voice mail functionality mM Is Agent Set the number as a potential call queue member agent Only potential call queue members can join a call queue and only members in a call queue can call 980 to login to the queue in order to start answer calls from the queue Follow me This feature allows you to receive calls at multiple numbers you designate If you do not pick up at first location the system will sequentially ring the second and then the third number that you specify You need designate follow me numbers in the number list section Number list Specify the numbers that the follow me feature used Notice that you can add no more than 3 numbers into the number list Numbers are separated by new line Timeout sec Specifies a maximum time in seconds that the follow me function will wait for someone to pickup the phone in one destination before it transfers the call to next one Range from 10 to 45 seconds Codecs Select the codecs which can be accepted by this extension in order of the preference BLF Group Busy lamp field Tick to allow this extension to supervisor the existing BLF group Save Save the changes Cancel Discard all changes Ac
12. no authorization will be required during the communication E No All incoming invite packages will be requested for authorization Codecs Select the codecs which can be accepted by this provision in order of the preference Call limit The maximum number of simultaneous calls can be placed Save Save the changes Cancel Discard all changes Activate Submit the changes to the system to take effect 3 5 6 Manage Provision Click Service Provision menu and Manage Provision submenu the provision manage page will appear PRI FL IRA BRS www stephen tele com Status Extension Service Provision to ITSP SVX8016 IP PBX System User Guide Return to Desktop Activate Changes Logout Provision Management Provision Name Search Total 0 ITSP provisions 0 FXO provisions 0 gateway provisions 0 GSM provisions 0 other Delete ITSP Provision FXO Provision Gateway Provision GSM Provision Other it vision to PSTN via FXO E Provision Name Type Hosta Port to PSTN via Gatewa to GSM to Other Trunk Rules Management Advanced General Search User can enter provision name in the search filed to search for specific provisions Total Shows the total number of each kind provision Sort Click the cell in first row to sort the table by different criteria Delete Tick box s at the beginning of each row for unwanted provision s and then click the delete button to
13. 3 1 1 Get the device IP address The factory default IP address of SVX8016 is 192 168 88 86 There are two ways to get the IP address if you forgot it PARTE FEL TK A PRS www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide Using FXS port Pickup the phone connected on the first Ext port dial 100 to enter the administrative IVR and then follow the voice instruction press 0 key to listen for the LAN port IP address of the device The default password of the administrative IVR is 8888 Using console port Connect one end of the RS232 cable to the console port on the front panel of the device the other end to the computer s RS232 port Open the HyperTerminal software on your computer Change the baud rate to 115200 and leave other options unchanged Use account root and password 8016 to login to the console Enter the command ifconfig The device s LAN port and WAN port IP addresses will be shown on the screen 3 1 2 Login into the Web interface Make sure your computer is in the same subnet with the device by modifying your computer s IP address to match the device s IP address Start web browser Enter the IP address of the device into the address bar The login page will appear ay System Login I Username admin Password k x Login Reset Enter the user name and password to login the default user name is admin an
14. 4 1 2 Making outgoing PSTN calls via onboard line In order to be able to make an outgoing PSTN call user needs PARE FEL TK A PRS 099 www stephen tele com CHIMA cu B SVX8016 IP PBX System User Guide Connect a PSTN line to one of the FXO port setup a PSTN Trunk for the corresponding FXO port Add a calling rule to dial plan Make this calling rule to place call through the trunk configured in last step 3 Change the dial plan of the number which you want use to make out bound call to the dial plan modified in last step 4 User can start making out bound PSTN call now Pick up your extension s handset Listen for the dial tone Dial the outbound prefix of the calling rule Dial the PSTN number followed by H 4 1 3 Making outgoing VolP calls via VoIP Trunk In order to be able to make an outgoing PSTN call user needs 1 Setup a VolP trunk 2 Add a calling rule to dial plan Make this calling rule to place call through the trunk configured in last step 3 Change the dial plan of the number which you want use to make out bound call to the dial plan modified in last step 4 User can star making out bound via VolP trunk call now Pick up your extension s handset Listen for the dial tone Dial the outbound prefix of the calling rule Dial the PSTN number followed by H 4 2 Receiving calls When receiving calls either from PSTN or VoIP your phone will ring Just lift the handset to accept the call
15. Device ID Type O 00b820ea427 1007 GrandStream Grandstream Phone O 00b82131358 1004 GrandStream O O O Phone Auto Provision Snom Phone 000b82123bb2f 1001 GrandStream 00b8212b4cf 10011 GrandStream 000b821285d7 10012 GrandStream Service Provision Trunk Rules Management Advanced General Search User can enter MAC address in the search filed to search for specific phone s MAC address Delete Tick box s at the beginning of each row for unwanted phone s and then click the delete button to delete them MAC Address Shows the MAC address of the phone Device ID Shows the extension number assigned Type Shows the brand of the phone 3 4 4 Manage template Click Phone Auto Provision menu and Manage template submenu the template manage page will appear Help System Return to Desktop Activate Changes Logout SVX8016 IF PBX amp latu Extension Download Phone Auto Provision Snom Phone Grandstream Phone Manage Phone Service Provision Trunk Rules Management Advanced General PARTE FEL TK A PRS 20 www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide User can download the template file of the auto provision adjust the file and upload it back to device to change the default setting of the auto provision 3 5 Service Provision The Provision is the template of trunks it can simplified trunk adding process 3 5 1 to ITSP ITSP stands for the In
16. Grandstream phones please refer to section 3 4 For other brands please refer to the corresponding phone documents for configuration guide PARTE FEL TK A PRS 2 www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide Help System Return to Desktop Activate Changes Logout BLF Groups Manage Status Extension Total 0 blfgroups Phone Auto Provision Delete Add BLFGroup Service Provision F Names BLF Group Members Trunk Rules Management Advanced Ring Group Pickup Group Paging Group Queue Auto Attendant Voice Mail Service Number Custom Tone Zone General Search User can enter BLF group number in the search filed to search for specific BLF group Total Shows the total number of the BLF Sort Click the cell in first row to sort the table by different criteria Delete Tick box s at the beginning of each row for unwanted rule s and then click the delete button to delete them Add BLF Group Click to jump to add BLF Group page Name The name of this BLF Group click to modify the detail parameters Group Members Show the extensions which belong to this BLF group Help System Return to Desktop Activate Changes Logout BLF Group sa Name ORs BLF Group Extension Members Phone Auto Provision Service Provision Save Cancel Trunk Rules Management Advanced Ring Group Fickup Group Paging Group
17. If it is an onboard extension the port number will be the sequence number of the onboard extension Status PRI FAIR A BRS Shows the status of the extensions The status page will refresh itself automatically every 10 seconds www stephen tele com CHIMA cu B SVX8016 IP PBX System User Guide VoIP Extension Idle The extension is registered and is currently unoccupied Unregistered Extension has not registered to the system Ringing Extension start a communication and wait for the remote user to answer Busy Extension is occupied either in a communication or waiting to be hangs up On hold Communication is established and is currently on hold FXS Extension mM Idle The onboard extension currently unoccupied E Dialing The handset of the phone connect to the onboard extension has been picked up E Ring The phone connected to the extension is ringing E Ringback Extension started a communication and waiting for the remote user to answer E Busy Extension is occupied either in a communication or waiting to be hangs up Service Shows the activated service of this extension such as call waiting follow me and etc One small icon represented each activated service Stop the mouse on the icon will give you the detailed information about that specific service 3 2 3 Trunk Status Click Status menu and Trunk status submenu the trunk status page will appear Trunks Status 5Vx8016 IP PEX Status Tru
18. Stephen Technologies Co Limited makes no warranties implied or otherwise in regard to this document and to the products described in this document The information provided by this document is believed to be accurate and reliable to the publication date of this document However Stephen Technologies Co Limited assumes no responsibility for any errors in this document Furthermore Stephen Technologies Co Limited assumes no responsibility for the use or misuse of the information in this document and for any patent infringements that may arise from the use of this document The information and product specifications within this document are subject to change at any time without notice and without obligation to notify any person of such change STEPHEN TECHNOLOGIES CO LIMITED 1204 LiuXiuShengChuangYeDaSha High Tech Park Southern Area Shenzhen China 518057 Tel 86 755 83016956 Fax 86 755 83016321 Website www stephen tele com PARTE FEL TK A PRS 66 www stephen tele com
19. Use the following MAC address UPLINK configuration Obtain an IP address automatically Use the following IP address IP address 192 168 3 21 subnet mask 299 200 200 0 Default gateway 1927 168 3 230 Obtain DNS server address automatically Use the following ONS server addresses Preferred ONS server 61 154 22 41 l Apply Cancel Click the WAN icon the WAN settings screen will appear User can change the IP address and DNS server address for the WAN port here PARTE FEL TK A PRS e www stephen tele com CHIMA en tB SVX8016 IP PBX System User Guide SWING Bercea 02 47 Network settings WAN Settings MAC address 00 D0 F8 00 1A Al1 Network connections Use the following MAC address UPLINK configuration Obtain an IP address automati cally Use the followin g IF address IF address subnet mask Default gateway Obtain DNS server address automatically Use the followin g DNS server addresses Preferred DNS server 3 1 4 2 VLAN This section is where user can setup the VLAN and the voice QoS VLAN Support Uplink Tick this option to enable the VLAN functionality User must select a port as uplink port once this option has been enabled Select Port Select a port to be the uplink port The following is a sample connection diagram of SVX8016 using VLAN The LAN port 4 has been selected as uplink port The voice traffic and data traffic goes to different port and will be tagged a
20. User Guide Save Save all the changes Cancel Discard all changes Activate Submit the changes to the system to take effect 3 9 7 Code Pass Through Click General menu and Feature Setting submenu the feature setting page will appear Return to Desktop Activate Changes Logout Code Pass Through Setting a SVX Emergency Number Status Ring Group Number W Extension IVR Number Queve Number MailBox fF VoiceMail Check Number Call Forward Unavailable Number Call Forward Unconditional Number Y General Call Forward on Busy Number SIP Setting Call Forward on No Answer Number RTP Setting Do Not Disturb Number Addtional Functions IVR Agent Login Logout Number 7 Canblindxfer Canparkecall Service Provision Trunk Rules Management Advanced Options Backup Feature Setting Office Hour Setting Save Cancel Only ticked function code will be handled by SVX8016 otherwise it will be passed through to upper IP PBX 4 Using the telephone 4 1 Making calls 4 1 1 Making internal calls Internal calls can be made between any extensions including onboard extensions and IP extensions once they have successfully registered to SVX8016 Pick up your extension s handset Listen for the dial tone Dial the number of the extension or the number of the ring group followed by
21. delete button to delete them Add Auto Attendant Click to transfer to add auto attendant page Number The number of this auto attendant click to modify the detail parameters of this queue Key Value Action Shows the action of each key PARTE FEL TK A PRS a ia www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide Key2 Action No Action Key3 Action No Action Key4 Action No Action Extension Key Action No Action Phone Auto Provisio Key Action No Action Service Provision Key7 Action No Action Status Trunk Keys Action No Action Rules Management Key Action No Action User Name Secret Hotel Management Advanced a Ring Group Save Cancel i Auto Attendant operation background Pickup Group Paging Group Choose a file to upload Queue Upl oad Voice Mail Auto Attendant Invalid Input sound Service Number Custom Tone Zo Choose a file to ip oad CDR Upload BLF Group i IIli Number This is the number for the auto attendant which can be called from any extension Name Name of this auto attendant Key Action Here you can specify the menu options Select the appropriate actions for each key There are four actions for each key No Action No action will be taken system will send error message to user and ask for another input Go to Extension System will transfer the call to the specified extension Go to Queue System will transfer the call to the
22. enma F SVX8016 IP PBX System User Guide STEPHEN TECHNOLOGIES CO LIMITED ALL RIGHTS RESERVED PRI FAIR A RSE SVX8016 GSM IP PBX SYSTEM USER MANUAL Version 1 3 4 www stephen tele com CHIMA cu B SVX8016 IP PBX System User Guide 1 Introduction 1 1 Overview SVX8016 is an all in one converged communications solution ideal for medium businesses The product offers full PBX functionality including Voicemail Auto Attendant Hunt Group Ring Group Call Transfer Call Forward Call Park and much more which help businesses reduce communications costs and stay connected everywhere SVX8016 is a hybrid telephone system capable of handling both traditional telephone and Voice over IP calls Using VoIP allows calls from one location to be routed over the Internet to another location eliminating long distance charges SVX8016 can also directly integrate with VoIP service provision networks SVX8016 is very easy to understand configure and deploy The web interface is designed to provide a clean and user friendly configuration window so that users won t get lost in complicated menus and maintenance A fully working system can be set up quickly and get ready to communicate 1 2 Capacity Any combination of the following 3 module cards 4 Analog lines 12 Analog extensions or 8 Analog lines 8 analog extensions or 16 analog lines 2 GSM lines 200 VoIP extensions 16 VOIP trunk 50 concurrent calls G 723 or
23. extension number you may enter it now PARTE FEL TK A PRS 40 www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide NOTE Itis generally recommended to put the number the user should press after the option i e for sales press 1 rather then press 1 for sales This is because the user will wait for the desired option and only then register what number to press Once you have devised the text you can record the prompt by dialing 100 followed by at any extension Follow the voice instruction to record the welcome greeting Configure the auto attendant Click Advanced menu and Auto Attendant submenu the Auto Attendant Manage page will appear Return to Desktop Activate Changes Logout Auto Attendant Management Status Naber i Extension Total 1 Auto Attendants I Service Provision Delete Add Auto Attendant Trunk a Number Key Value Action E 1777 Rules Management T Advanced Ring Group Pickup Group Queue Voice Mail Service Number Custom Tone Zone CDR General Number User can enter auto attendant number in the search filed to search for specific auto attendant Total Shows the total number of the auto attendant Sort Click the cell in first row to sort the table by different criteria Delete Tick box s at the beginning of each row for unwanted auto attendant s and then click the
24. rfic 933 Qualify no Extension Semice Provision DTMF Mode Qualify Caller ID Codecs Insecure E Invite to ITSP Caller ID to PSTN via FXO Call Control Call timit 4 Insecure jnvite to GSM Save Cancel to Other Manage Provision Trunk Rules Management Advanced General Defines how the extension handles DTMF signaling Default is RFC2833 Select yes to allow device to check if the gateway is reachable The check arises every 2000 milliseconds if the client is reachable The Caller ID CID string used when this trunk calls another user or number Select the codecs which can be accepted by this provision in order of the preference Specifies how to handle connections with provisions Trust the invite package received during communication no authorization will be required during the communication E No Call limit Save Cancel Activate PRISE FL IRA BRAS All incoming invite packages will be requested for authorization The maximum number of simultaneous calls can be placed Save the changes Discard all changes Submit the changes to the system to take effect 29 www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide 3 5 4 to GSM If your SVX8016 has GSM module you can make outbound call via the GSM network Click Service Provision menu and then to GSM submenu Return to Desktop Activate Ch
25. to be forwarded to Deactivate Call Forwarding Busy function Activate Call Forwarding No Answer function for the extension where X represents the number you want the call to be forwarded to Deactivate Call Forwarding No Answer function Activate Do Not Disturb function for the extension Deactivate Do Not Disturb function Call queue agent login Log in to the call queue as an available member Calls in the queue will distribute to this number Dial 980 waiting for the prompt tone and enter an agent number followed by key Log out from the call queue Calls in the queue will not distribute to this number Enter the main IVR of the additional functions Follow the instruction user can activate or deactivate functions Following the voice instructions you can get the system IP address change the login password of this IVR and record the welcome greeting of the auto attendant eeu The End 65 www stephen tele com CHIMA cu B SVX8016 IP PBX System User Guide Copyright Notice No part of this document may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Stephen Technologies Co Limited Disclaimer Notice No license is granted implied or otherwise under any patent or patent rights of Stephen Technologies Co Limited
26. until there are no more waiting callers or no more available members The per queue setting of autofill allows you to override the default setting on an individual queue level Auto Pause Auto pause will pause a queue member if they fail to answer a call JoinEmpty The queue can be called or not when there is no available member LeaveWhenEmpty Tick this option if you wish to remove callers from the queue when new callers cannot join Caution Always set this setting to one of the same choices for joinempty ReportHoldTime Tick this option to allow system to report the caller s hold time to the member before they are connected to the caller Save Save all the changes and add this queue Cancel Discard all changes 3 8 5 Auto Attendant The auto attendant feature allows SVX8016 to answer incoming calls automatically and present the caller with a list of options The caller can then choose the appropriate option using the numbers on his phone key pad or enter the extension number directly to be connected to an extension You can implement a menu for example for sales press 1 for support press 2 etc Recording a menu prompt Before you create your auto attendant you must write down the menu options you wish to offer the caller think of a suitable text and record the announcement A simple example would be Welcome to Company XYZ for sales press 1 for support press 2 to reach a receptionist press 0 If you know your parties
27. Active Call Status submenu the Active call status page will appear p r a Cyrn ae d E Te Status Return to Desktop Activate Changes Logout Active Call Status Caller Search System Status Total 1 Active Calls Extensions Status Caller Callee Duration 7001 trunk 5 citt 00 00 08 Trunks Status Agents Status Extension Service Provision Trunk Rules Management Advanced General PRISE FIR A RSE gt g www stephen tele com enma F Search Total Sort Caller Callee Status Duration Action SVX8016 IP PBX System User Guide User can enter caller number in the search filed to search for specific call Shows the total number of current active calls Click the cell in first row to sort the table by different criteria The caller of this communication The destination of the call or the trunk which the call takes if this is a outbound call Shows the status of the call talking or ringing The duration of the call User can force a call to hang up by clicking the Hangup button 3 3 Extension 3 3 1 VoIP Extension Click Extension menu and VoIP extension submenu the add VoIP extension page will appear Extension Advanced Gener al gt Status Extension 1074 m Extension Display Hame Hew Uzer m Auth Hame FXS Extension Password Manage Extension 3 Save Cancel e Service Provision gt Trunk Calling Rules e Advanced e Gen
28. Default Incoming Outgoing Registration Time sec This is the default length in seconds that we set for Incoming Outgoing Registration The default is 120 or 2 minutes Max Incoming Registration Time sec This option defines the maximum length in second for incoming outgoing registration RTP Timeout sec Terminate call if more than the setting seconds of no RTP or RTCP activity on the audio channel when we re not on hold This is to be able to hang up a call in the case of a phone disappearing from the net like a power loss or grandma tripping over a cable RTP Hold Timeout sec Terminate call if more than the setting seconds of no RTP or RTCP activity on the audio channel when we re on hold must be greater than RTP timeout Extern IP Specify the external public IP address if the SVX8016 is behind NAT Extern Host Specify the external domain name if the SVX8016 is behind NAT Extern Refresh sec Specify the period for the domain refresh The SVX8016 needs know the actual external IP address of the domain name if domain name is used in the External Host section so the device will periodically sent the refresh command to get the actual external IP address Local Network Address Define the internal IP addresses which will use the external IP T 38 fax UDPTL Passthrough Enables T 38 fax passthrough on SIP to SIP calls Save Save the changes Cancel Discard all changes Activate Submit the changes to the system to take effec
29. G 729 1 3 Features Full Range of PBX Features SVX8016 offers a full range of traditional PBX features like Call ID Call Forward Call Transfer Call Waiting and more All such features are available to both analog and VoIP extensions Auto Attendant SVX8016 handles inbound calls with an auto attendant Auto attendants answer all incoming calls Play a recorded message and route callers to their requested destinations All voice prompts are fully customizable PARTE FEL TK A PRS 2 www stephen tele com enma 3 SVX8016 IP PBX System User Guide Call Queue Call Queue holds incoming calls when all members are busy assisting other callers Calls wait in the call queue for the next available member While calls are waiting they hear the music on hold Calls are distributed out of the call queue on a first in first out basis as members become available Voicemail The voice mail feature allows messages to be recorded when a particular extension can not be answered It is also possible to send particular calls to a voice mail box directly Voice mail messages are recorded in wav format and stored in the user s mailbox and optionally forwarded by email to the user Automatic Route Selection SVX8016 gives you complete control over your phone lines and extensions You can automatically place specific types of calls on specific lines Line Hunt Group Line Hunt Group consists of analog or VoIP lines that are associated so that cal
30. Hz GSM1 GSM2 The antenna connector of the GSM card Extension The Extension connectors are RJ 11 ports used for connecting phones and other analog devices Line The Line connectors are RJ 11 ports used for connecting incoming telephone lines PARTE FEL TK A PRS 5 www stephen tele com enma 5 SVX8016 IP PBX System User Guide NOTE The first 4 FXS ports support power failure pass through In the event of a power failure or loss of power those 4 extension ports are able to receive and make calls through the line ports directly For the 8 FXS 8 FXO model all 8 FXS ports support failure pass through functionality 2 6 Connect the device 2 6 1 Connect diagram Front panel connect with the computer and network Earth ground Back panel connect with the phone line and power 2 6 2 Connect the power Plug one end of the provided power cord into the receptacle on the back of the SVX8016 and then plug the other end into an available power outlet Switch the power control which is located at the back panel of the SVX8016 to ON position and then the power indicator will light up indicating the device is on PARTE FEL TK A PRS O www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide WARNING mM Make sure the output power voltage of the power outlet falls into the power range accepted by the SVX8016 You can see the required power range value on the label beside the receptacle on the b
31. N via Gatewa Save Cancel I to GSM to Other Manage Provision Trunk Rules Management Advanced amp General Provision Name A description name for memorization National Nation where SVX8016 resides Waittodail The time between FXO port off hook and sent out numbers in millisecond Tone zone Select from the drag down list to define the tone standard of this trunk Impedance Select from the drag down list to define the impedance standard of this trunk Save Save the changes Cancel Discard all changes Activate Submit the changes to the system to take effect 3 5 3 to PSTN via Gateway User can connect a PSTN line to a gateway and then register the gateway to SVX8016 to make outbound call Click Service Provision menu and then to PSTN via Gateway submenu PARTE FEL TK PRS 28 www stephen tele com enma 3 SVX8016 IP PBX System User Guide Return to Desktop Activate Changes Logout Advanced Status Provision Name Extension Save Cancel i L T Service Provision to ITSP to PSTN via FXO to GSM to Other Manage Provision Trunk Rules Management Advanced General Provision Name A description name for memorization Advanced Expand the page to display the advanced feature settings Click again to return to the basic setting Return to Desktop Activate Changes Logout Basic Status Provision Name DTMF Mode
32. O IB _ Ring All Eee Advanced Pickup Group Queue Auto Attendant Voice Mail Service Number Custom Tone Zone CDR General Number User can enter ring group number in the search filed to search for specific ring group Total Shows the total number of the ring groups Sort Click the cell in first row to sort the table by different criteria Delete Tick box at the beginning of each row for unwanted ring group s and then click the delete button to delete them Add RingGroup Click to transfer to add ring group page Number The number of this ring group click to modify the detail parameters of this ring group Name A description name for memorization Strategy The ring strategy used by this ring group Group Members Show the extensions which belong to this ring group Return to Desktop Activate Changes Logout Ring Group i Number Status Name Extension Strategy Ring All service Provision Trunk Rules Management T Advanced Destination if no answer Pickup Group Option Reject Call Queue Save Cancel Auto Attendant Voice Mail Semice Number Custom Tone Zone CDR General PARTE FEL TK PRS a www stephen tele com enma 5 SVX8016 IP PBX System User Guide Number The number of this ring group External user can call this number to reach the ring group members Name A description name for memorization Strategy The ring strategy used b
33. Submit the changes to the system to take effect 3 6 5 to other Click Trunk menu and to other submenu Return to Desktop Activate Changes Logout Advanced General Trunk Name Extension Hoet OSE Semice Provision Port Trunk E poses to ITSP Save Cancel to PSTN via FXO to PSTN via Gatewa to GSM Manage Trunk Rules Management Advanced General Provision Select a pre defined provision from the drag down list System will apply the selected template to this trunk automatically Trunk Name A description name for memorization Host Enter the IP address or domain name of the other device Port Enter the port number used by the device Advanced Expand the page to display the advanced feature settings Click again to return to the basic setting Return to Desktop Activate Changes Logout Basic Tronk Name Host k Status Extension Service Provision Port Trunk DTMF Mode rfc2833 to ITSF Qualify no to PSTN via FXO Caller ID to PSTN via Gatewa User Name Password Manage Trunk ge II Insecure invite Rules Management Advanced Tee ite Embi ee General Time Condition Call limit 4 Route inbound calls Option Auto Attendant mainivr Save Cancel PARTE FEL TK A PRS S37 www stephen tele com CHIMA cu F SVX8016 IP PBX System User Guide DTMF Mode Defines how the extension handles DTMF signa
34. ack of the SVX8016 2 6 3 System Startup The status lights on the front panel will flash for a few moments during boot up and then remain lit indicating the device is on 2 6 4 Connect the network Connect one end of a RJ 45 Ethernet cable to a LAN port located at the front of the SVX8016 Connect the other end to a hub or switch The corresponding LAN indicator on SVX8016 will flash indicating the connection is OK 2 6 5 Connect the computer Connect one end of a RJ 45 Ethernet cable to another LAN port located at the front of the SVX8016 Connect the other end to a computer The corresponding LAN indicator on SVX8016 will flash indicating the connection is OK 2 6 6 Connect the telephone Connect one end of the provided RJ 11 telephone cable to the phone jack and the other end to your phone You can hear some signal tones from the earpiece when you pick up the telephone handset NOTE The signal tone can not be heard from the handset before the booting process is completed The status lights on the front panel will flash for a few moments during boot up and then remain lit indicating the device is on 2 6 7 Connect the PSTN line Connect one end of the RJ 11 telephone cable to wall phone jack of an incoming phone line and the other end to the line jack at the back of the SVX8016 WARNING Never connect the line to the phone jack Otherwise the device may be damaged 3 Configuration 3 1 Initial Configuration
35. ain Outbound Proxy Call limit Codecs Time Condition Enable Route inbound calls SVX8016 IP PBX System User Guide Select a pre defined provision from the drag down list System will apply the selected template to this trunk automatically A description name for memorization IP address or domain name of the server The port used by the server The user name normally account number obtained from the server The password of the auth name The name used for authorization proposes obtained from server A description name for memorization Expand the page to display the advanced feature settings of the trunk Click again to return to Return to Desktop Activate Changes Logout Basic General Trunk Name Host Password Port Auth Name DTMF Mode rfic2933 Qualify no Caller ID Outgoing setting User Name Status Extension Service Provision Y Trunk Display Name From User From Domain Outbound Proxy to PSTN via FXO to PSTN via Gatewa Registration Time 420 to GSM Codecs Call Control Call limit 4 to Other Manage Trunk Time Condition Enable Rules Management Tachi Advanced General Route inbound calls Option Auto Attendant mainivr Save Cancel Defines how the extension handles DTMF signaling Default is RFC2833 Select yes to allow device to check if the server is reachable The check arises every 2000 milliseconds if the serv
36. anage Status Number Extension Total 0 pickupgroups Service Provision Delete Add PickupGroup Trunk E Number Pickup Group Members Rules Management 7 Advanced Ring Group Queue Auto Attendant Voice Mail Service Number Custom Tone Zone CDR General Number User can enter pickup group number in the search filed to search for specific pickup group Total Shows the total number of the pickup groups Sort Click the cell in first row to sort the table by different criteria Delete Tick box at the beginning of each row for unwanted ring group s and then click the delete button to delete them PARTE FEL TK PRS a www stephen tele com CHIMA en F SVX8016 IP PBX System User Guide Add Pickup group Click to transfer to add pickup group page Number The number ofthis pickup group click to modify the detail parameters of this pickup group Group Members Show the extensions which belong to this pickup group Return to Desktop Activate Changes Logout Pickup Group ww Number Status Pickup Group Members Extension Service Provision Trunk Save Cancel Rules Management T Advanced Ring Group Queue Auto Attendant Voice Mail service Number Custom Tone Zone CDR General Number The number of this pickup group Group Member Select extensions to join this pickup group from the available extensions 3 8 3 Paging Group Click Advanced men
37. and operating instructions should be read followed and retained for future reference before operating the equipment 2 Heed warnings All warnings on the equipment and in the operating instructions should be adhered to 3 Temperature Do not operate in environments where the temperature is below 0 C or 32 F If the product was shipped in cold weather please let the system warm up at room temperature for at least two hours before plugging it in to a power outlet 4 Moisture Do not place SVX8016 in a high humidity environment 5 Heat Never place SVX8016 near heat sources such as radiators floor registers or in direct sunlight Do not stack units on top of each other 6 Power supply The equipment should only be connected to an approved power supply of the type described in the operating instructions or marked on the equipment Use only the power adapter supplied with SVX8016 7 Damage requiring service Do not attempt to service the SVX8016 yourself Unplug SVX8016 and refer servicing to a licensed technician when The plug or power cord has been damaged SVX8016 has been exposed to moisture 2 2 Check package contents Each SVX8016 package should include the following RJ 11 telephone cable 1 for each line port PARTE FEL TK A PRS a www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide 2 3 Ensure you have the following One computer with Ethernet network interface One anal
38. anges Logout ose General Status Provision Name Extension National Service Provision cw to ITSP SS Se to PSTN via FXO to PSTN via Gatewa to Other Manage Provision Trunk Rules Management Advanced General Provision Name A description name for memorization National Nation where SVX8016 resides Save Save the changes Cancel Discard all changes Activate Submit the changes to the system to take effect 3 5 5 to other The to other mode is used to connect SVX8016 with other SIP server using peer to peer method The SVX8016 needs to know the IP address and port of the other SIP device and that other SIP device needs to know the IP address and port of the SVX8016 too Click Service Provision menu and then to other submenu Return to Desktop Activate Changes Logout Advanced General e Status Provision Name Extension Host Y Service Provision Port to ITSP Save Cancel to PSTN via FXO to PSTN via Gatewa to GSM Manage Provision Trunk Rules Management Advanced General PARTE FEL TK A PRS cee Ola www stephen tele com Provision Name SVX8016 IP PBX System User Guide A description name for memorization Host Enter the IP address or domain name of the other device Port Enter the port number used by the device Advanced Expand the page to display the advanced feature
39. ation of the Do Not Disturb function NOTE In order to use Do Not Disturb function The number which want enable the Do Not Disturb function cannot activate the follow me function 4 2 6 Call Park User can park an incoming call and pick it up at other destination During the conversation press key Waiting for the prompt tone and then dial 700 followed by key System will prompt a number such as 701 PRIS TATRA PRA E Oa www stephen tele com CHIMA cu F SVX8016 IP PBX System User Guide Hang up the phone You can now pick up any other phone dial the prompted number The Parked call will be picked up in the new destination NOTE Call Park function is temporarily not supported by the FXS extensions of current version of SVX8016 4 3 Using Voicemail If voicemail is enabled on an extension incoming call will be forwarded to voicemail if the extension is busy or no one answers after 45 seconds The caller will hear the voice prompt telling him or her to leave a message You can check you voicemail box and record your personal mailbox greeting by dialing 6500 on your extension and operate following the voice instructions The password for your mailbox is the same as your extension number NOTE f call forwarding on busy or call forwarding no answer is activated the call will not be forwarded to voicemail 4 4 Function key list Following table lists al
40. changes Cancel Discard all changes Activate Submit the changes to the system to take effect PARTE FEL TK A PRS as www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide 3 6 3 to PSTN via Gateway Click Trunk menu and to PSTN via Gateway submenu Return to Desktop Activate Changes Logout Advanced Provision General Incoming setting User Name Password Auth Name Y Trunk Display Name to ITSP Status Extension Service Provision ae Save Cancel to PSTN via FXO c l J to GSM to Other Manage Trunk Rules Management Advanced General Provision Select a pre defined provision from the drag down list System will apply the selected template to this trunk automatically Trunk Name A description name for memorization User Name The user name obtained for gateway to register to the device Password The password of the auth name Auth Name The name used for authorization proposes Gateway will need this auth name in order to register to the device Display Name A description name for memorization Advanced Expand the page to display the advanced feature settings of the trunk Click again to return to the basic setting Return to Desktop Activate Changes Logout Basic Provision Number of simultaneous a Gai eae P cals through this trunk Trunk Name 2 User Name DTMF Mode PE Password Qualify no Auth Name eas Caller ID D
41. d all changes Activate Submit the changes to the system to take effect 3 9 4 Backup Click General menu and Backup submenu the backup manage page will appear Return to Desktop Activate Changes Logout List of Previous Backup Total 0 backups 5VX8016 IP PBX gt Statues Delete Backup Now Extension Ej File Name Service Provision Trunk Rules Management Advanced General SIP Setting RTP Setting Options U pload Feature Setting Office Hour Setting Code Pass Through Delete Tick box s at the beginning of each row for unwanted backup file and then click the delete button to delete them Backup Now Click to create a new back up file File Name The description name for memorization Date Date when this backup file been created Action gt Restore Click to restore the system setting from the backup file gt Download Click to download the backup file Upload Upload backup file from local storage device 3 9 5 Feature Setting Click General menu and Feature Setting submenu the feature setting page will appear PARTE FEL TK A PRS 57 www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide Return to Desktop Activate Changes Logout Feature Setting Park Park Extension 700 Status Park Position from 704 Extension Parking Time 45 Service Provision Pickup Extension 5 Trunk Digit Timeout s 3 Rule
42. d password is admin too 3 1 3 Web interface overview After successful login the desktop screen will appear i Online Help Center l Application Manage ontrol Panel Reboot SUNS O32 Control Pane NetworkSettinas Exit Return to Desktop IP PBX Configuration System Time PARE FEL TK A PRS www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide Online Help center Click this icon to enter the online help center of SVX8016 Application Manage Add Remove or Update the application or software Control Panel Change password for the login account modify system time and check the system information Network Settings Set the IP address and DNS server address of the system Return to desktop Click this button to return to the desktop at any time SVX8016 Click this icon will enter IP PBX configuration interface Reboot Reboot the device Exit Logout from the desktop System Time Shows the current time of the system 3 1 4 Network Settings This screen lets you configure the network connections 3 1 4 1 Network Settings SWING amp P Be 0 02 44 Network settings LAN or High speed Internet Network connections UPLINK configuration lan wan Click the LAN icon the LAN settings screen will appear User can change the IP address and DNS server address for the LAN port here SWING Ber pg OE 02 46 Network settings LAN Settings MAC address 00 D0 F8 0C BA 01 Network connections
43. dd FXO trunk page Click to transfer to add Gateway trunk page Click to transfer to add GSM trunk page Other Trunk Click to transfer to add Other trunk page Trunk Type Host Port Provision Name of this trunk click to modify the detail parameters of this trunk The type of this trunk The Host type of this trunk dynamic or static IP address The port used by the host The provision used by this trunk 3 7 Rules Management 3 7 1 Add Rules Click Rules Management menu and Add Rules submenu the add new outbound rule page will appear A calling rule defines on which line an outbound call should be placed This allows you to create a set of rules which specifies how a call should be made based on what number it is calling NOTE No outbound call can be made before a valid calling rule is added Return to Desktop Activate Changes Logout Add Calling Rule Rule Name Status Dial Prefix Extension Service Provision Follow by Trunk Strip Rules Management Prepend Trunk List Manage Rules Advanced General PRI FAIR A BRS Save Cancel 29 www stephen tele com enma 5 SVX8016 IP PBX System User Guide Rule Name A description name for memorization Dial Prefix Apply this rule if the call starts with the number specified here For example specify 0044 or 01144 in the US to specify that all calls to the UK sho
44. ddress will be assigned to clients 3 1 4 4 DDNS DDNS is a service that maps Internet domain names to IP addresses SWING Bep DDNS Status Network settings UPLINK Configuration Network Connections tatus DHCP Server Setting DDNS Settings DDNS Client Setting Disabled Dynamic DNS Enabled Dynamic DNS Connection Provider Host name User account Password Status Show the DDNS status Disable Offline or Online Enable Dynamic DNS Activated the DDNS E Connection Chose a port to use DDNS service M Provider Select a DDNS service provider from the drag down list mM Host name User account Password You need registered to the provider you selected and then you can obtain information of those parameters from the provider 3 1 5 Control Panel This screen lets you change password for the login account modify system time and check the system information Check the system information ITSPBX sounds language select Select the language for the default system prompt SVX8016 support bilingual system prompt Whenever a system prompt is played it will always play 1 language first and then 2 language PARTE FEL TK A PRS 12 www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide SWING Be BD o 00 23 Misc panel System Elsystem 3 User Accounts Version 4 2 0 Software aid ATi i r Date and Time Deiie J tSystem Services 7A CPU 400 Mhz exsDiagnostic Tools RAM
45. delete them ITSP Provision Click to transfer to add VoIP provision page FXO Provision Click to transfer to add FXO provision page Gateway Provision GSM Provision Other Provision Click to transfer to add Gateway provision page Click to transfer to add GSM provision page Click to transfer to add other provision page Provisions The name of this provision click to modify the detail parameters of this parameter Type The type of this provision a VoIP provision or a PSTN provision Host The Host type of this provision dynamic or static IP address Port The port used by this provision 3 6 Trunk Trunk is how the SVX8016 communication with outside telephony network or internet telephony network 3 6 1 to ITSP Click Trunk menu and to ITSP submenu Return to Desktop Activate Changes Logout Advanced Status General ee oon laer Mame Extension Pa 4 Sey Ord Auth Name Display Name Service Provision Y Trunk 7 Save Cancel L to PSTN via FXO to PSTN via Gatewa to GSM to Other Manage Trunk Rules Management Advanced General PARTE FEL TK A PRS Soe www stephen tele com enma 3 Provision Trunk Name Host Port User Name Password Auth Name Display Name Advanced the basic setting DTMF Mode Qualify Caller ID Registration Time From User From Dom
46. e settings Click again to return to the basic setting Help System Return to Desktop Activate Changes Logout a MAC Address Extension Device ID Phone Auto Provision Function Keys Key 1 Grandstream Phone Rey 2 Manage Phone Key 3 Manage template Key Service Provision Keyi Trunk Kyi Key 7 Key 8 Key 9 Key 10 Key 11 Key 12 e Rules Management Advanced General Save f Cancel Function Keys Configure the speed dial function keys of the phone Save Save the changes Cancel Discard all changes Activate Submit the changes to the system to take effect 3 4 2 Grandstream Phone Click Phone Auto Provision menu and Grandstream submenu the Grandsteam phone auto provision page will appear PARTE FEL TK A PRS 24 www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide Help System Return to Desktop Activate Changes Logout Advanced General MAC Address Device ID 1001 Status Extension Fhone Auto Provision Snom Phone save cancel Manage Phone Manage template Service Provision Trunk Rules Management Advanced General MAC Address The MAC address of the Grandstream phone which you want auto provision Device ID The extension number which you want assign to this phone Advanced Expand the page to display the advanced feature settings Click again to return to the basic setting Help S
47. er is reachable The Caller ID CID string used when this user calls another user or number Defines the outgoing registration duration range from 0 to 3600 seconds Override the caller id in the from sector of the SIP packages When making outbound SIP invites to non peers use your primary domain identity for the from headers instead of just your IP address in the SIP packages This is to be polite and it may be a mandatory requirement for some destinations which do not have a prior account relationship with your server Send outbound signaling to the proxy instead of directly to the peer Enter the Outbound proxy IP 192 168 0 1 5060 yn address followed by and the port number For example The maximum number of simultaneous calls can be placed Select the codecs which can be accepted by this provision in order of the preference Tick to separate inbound call from office hour and off office hour Select from drag down list that where do you want to route the inbound calls to Save Save the changes Cancel Discard all changes Activate Submit the changes to the system to take effect PARTE FEL TK A PRS A www stephen tele com enma 3 3 6 2 to PSTN via FXO SVX8016 IP PBX System User Guide Click Trunk menu and to PSTN via FXO submenu Status amp Extension Service Provision Trunk Return to Desktop Activate Changes Logout Advanced Provision w General Device
48. eral The extension number that will be associated with this particular extension Display Name A description name for memorization Auth Name Password Advanced The name used for authorization proposes The password of this extension Expand the page to display the advanced feature settings Click again to return to the basic setting Help System Return to Desktop Activate Changes Logout Basic General Network Related Extension 101 3 Qualify no Display Name New User Permit Kle Auth Name Deny FXS Extension Password Status Extension s A Options Manage Extension DTMF Mode Call Waiting Phone Auto Provision VoiceMail E Service Provision Is Agent Trunk E FollowMe Enable Rules Management Number List Advanced General Timeout sec 20 BLF Group 3 Enable v BLF Group MEE 7 Cancel PARTE FEL TK A RSE 2 www stephen tele com SVX8016 IP PBX System User Guide Caller ID The caller ID string used when this user calls another user or number DTMF Mode Defines how the extension handles DTMF signaling Default is RFC2833 Qualify Select yes to allow device to check if the client is reachable The check arises every 2000 milliseconds if the client is reachable Permit Specify an IP or an IP range that can use this number Deny Opposite to permit Options Click to enable the optional functions for the number H Call Waiting
49. ers Show the extensions which belong to this paging group Help System Return to Desktop Activate Changes Logout Paging Group pe ay k Number Status Paging Group Extension Members Phone Auto Provision Service Provision Dual Mode L e Trunk Rules Management Save Cancel T Advanced Ring Group Pickup Group Queue Auto Attendant Voice Mail Service Number Custom Tone Zone CDR BLF Group amp General Number The number of this paging group Group Member Select extensions to join this paging group from the available extensions 3 8 4 Queue Click Advanced menu and Queue submenu the queue manage page will appear Call Queue holds incoming calls when all agents are busy assisting other callers Calls wait in the call queue for the next available agent While calls are waiting they will hear the music on hold Calls are distributed out of the call queue based on the strategy selected as members become available Usually Call Queue is used for attendants who need to handle many incoming calls Return to Desktop Activate Changes Logout Queues Manage status Extension Total 1 queues Service Provision Delete Add Queue Trunk F Numbers Strategy Rules Management O 24 Ring All T Advanced Ring Group Pickup Group Auto Attendant Voice Mail Service Number Custom Tone Zone CDR General PARTE FEL TK A PRS S44 www stephen tele com enma
50. erver is reachable Caller ID The Caller ID CID string used when this trunk calls another user or number Registration Time Defines the outgoing registration duration range from O to 3600 seconds Codecs Select the codecs which can be accepted by this provision in order of the preference From User Override the caller id in the from sector of the SIP packages From Domain When making outbound SIP invites to non peers use your primary domain identity for the from headers instead of just your IP address in the SIP packages This is to be polite and it may be a mandatory requirement for some destinations which do not have a prior account relationship with your server Outbound Proxy Send outbound signaling to the proxy instead of directly to the peer Enter the Outbound proxy IP address followed by and the port number For example 192 168 0 1 5060 Call limit The maximum number of simultaneous calls can be placed Save Save the changes Cancel Discard all changes Activate Submit the changes to the system to take effect 3 5 2 to PSTN via FXO User can connect PSTN line to the onboard line port of SVX8016 to make outbound call Click Service Provision menu and to PSTN via FXO submenu Return to Desktop Activate Changes Logout SVX8016 IP PBX Status Provision Name amp Extension National Service Provision Waittodial ms 1000 to ITSP Tone zone Canada Impedance China to PST
51. es will be requested for authorization Time Condition Enable Tick to separate inbound call from office hour and off office hour Route inbound calls Select from drag down list that where do you want to route the inbound calls to Call limit The maximum number of simultaneous calls can be placed Save Save the changes Cancel Discard all changes Activate Submit the changes to the system to take effect 3 6 6 Manage Trunk Click Trunk menu and Manage trunk submenu the trunk manage page will appear Return to Desktop Activate Changes Logout Status Extension Service Provision Delete ITSP Trunk FXO Trunk Gateway Trunk GSM Trunk Other Trunk Trunk P Trunks Type Hosts Ports Provision Name to ITSP test ITSP 192 168 3 190 6060 UA to PSTN via FXO to PSTN via Gatewa to GSM to Other Rules Management Advanced General PARTE FEL TK A PRS Oo www stephen tele com enma 3 Search Total Sort Delete ITSP Trunk FXO Trunk Gateway Trunk GSM Trunk SVX8016 IP PBX System User Guide User can enter trunk name in the search filed to search for specific trunks Shows the total number of each kind trunk Click the cell in first row to sort the table by different criteria Tick box s at the beginning of each row for unwanted trunk s and then click the delete button to delete them Click to transfer to add ITSP trunk page Click to transfer to a
52. ging Busy 3 2 4 Agents Status SVX8016 IP PBX System User Guide Trunk is occupied either in a communication or waiting to be hangs up Communication is established and is currently on hold The trunk is registered and is currently unoccupied Trunk start a communication and wait for the remote user to answer Trunk is occupied either in a communication or waiting to be hangs up Click Status menu and Agents status submenu the Agents status page will appear Status Return to Desktop Activate Changes Logout Agents Status Agent System Status Total 3 agents 3 logoff 0 login 0 busy 0 unknown Extensions Status Agent Status LoggedinChan TalkingTo 1001 Logoff NIA NIA Pe SE 1002 Losoff NA N A 7001 Logoff N A WA Active Call Status Extension Service Provision Trunk Rules Management Advanced General Search User can enter agent number in the search filed to search for specific agent Total Shows the total number of each kind agents Sort Click the cell in first row to sort the table by different criteria Agent Agent number Status Shows the status of the agent Logged in or logged off LoggedinChange The logged in extension of the agent number An Agent number can be logged in by different extension channel Talking To What number from the queue does this agent number talking to currently 3 2 5 Active Call Status Click Status menu and
53. isplay Name to ITSP Insecure Extension Service Provision invite to PSTN via FXO Codecs Call Control Enabled Call limit 4 to GSM to Other Time Condition Enable Time Condition Manage Trunk Rules Management Rooie mkoni alk Advanced Option Auto Attendant miainivr General Save Cancel DTMF Mode Defines how the extension handles DTMF signaling Default is RFC2833 Qualify Select yes to allow device to check if the gateway is reachable The check arises every 2000 milliseconds if the gateway is reachable Caller ID The Caller ID CID string used when this trunk calls another user or number Insecure Specifies how to handle connections with provisions E Invite Trust the invite package received during communication no authorization will be required during the communication PARE FEL TK A PRS 30 www stephen tele com CHIMA en F SVX8016 IP PBX System User Guide E No All incoming invite packages will be requested for authorization Call limit The maximum number of simultaneous calls can be placed Codecs Select the codecs which can be accepted by this provision in order of the preference Time Condition Enable Tick to separate inbound call from office hour and off office hour Route inbound calls Select from drag down list that where do you want to route the inbound calls to Save Save the changes Cancel Discard all changes Activate Submit the changes to the sy
54. just click the Delete button under the application name which you want to remove SWING Bep Be Application manage Currently installed applications Applications itspbx14 k pbx configs 2007 12 07 ke pbx gui 2007 12 07 k pbx solibs i 2007 12 07 kd pbx sounds 2007 12 07 kd pbx voicemail 2007 12 07 Add new application Update software New application can be added to system by installing from an installation package file SWING Hep og o 07 01 Application manage Please select the source file swp Applications Add new application Update software The whole system including the embedded Linux operation system can be updated by reprogramming the flash Just select the appropriate binary file and click Upgrade to start PARTE FEL TK A PRS 19 gt www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide SWING G amp G 4 oE 07 01 Application manage Please select binary file Applications amp Upgrade Add new application Update software WARNING The updating process may take a long time Never power off the device during the updating otherwise the device might be damaged permanently 3 1 7 IP PBX Configuration Interface Click the SVX8016 icon on the desktop the IP PBX configuration interface will appear In this interface you can do all the configurations related to the IP PBX functions Help System Return to Desktop Activate Changes
55. l the numbers functions and commands you can enter on the extension while it s idle You can change those function keys in the Service Number page under Advanced menu Keys Function performed 75 Pick up the incoming call that is ringing at another extension which belongs to the same pickup group as your extension H Transfer an incoming call to another number during conversation 700 Call Park Press during conversation waiting for the prompt tone and then dial 700 to park the call The parked call can be retrieved at any other phone in the system 7777 Enter the Auto Attendant 888 Enter voicemail box IVR voice menu Following the voice instructions you can manage your extension s voicemail box and record your personal mailbox greeting 970X Activate Call Forwarding Not Online where X represents the number you want the call to be forwarded to 971 Deactivate Call Forwarding Not Online function for the extension 972X Activate unconditionally Call Forwarding function for the extension where X represents the number you want the call to be forwarded to 973 Deactivate Call Forwarding All Calls function for the extension PARTE FEL TK RRE 4 www stephen tele com enma 3 974X 975 976X 977 978 979 980 981 101 100 PRI FARA RSE SVX8016 IP PBX System User Guide Activate Call Forwarding Busy function for the extension where X represents the number you want the call
56. les Management Advanced Ring Group Pickup Group Queue Auto Attendant Voice Mail Semice Number Custom Tone Zone CDR General SVX8016 IP PBX System User Guide Ton efones r Name ToneZone4 Enter a name for the new tone zone Enter the detail parameters of the tone zone into the table Please setup it referring to standard document or actual data Save Cancel Activate 3 8 9 CDR y Bor ef SVX8016 IP PBX Status Extension Trunk Rules Management Advanced Ring Group Pickup Group Queue Auto Attendant Voice Mail Service Number Custom Tone Zone CDR General Return to Desktop Restart service Logout List of custom tone zone Tone zone ToneZoned Set Scale High HZ T_ON ms T_OFF ms Opt Low HZ _ o_o o j bo Jj i bo Se SSeS eo Rw ee eee eee ee ee a The selected tone zone specific Save the changes Discard all changes Submit the changes to the system to take effect Click Advance menu and CDR submenu the CDR manage page will appear PRI FAIR A BRS www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide Help System Return to Desktop Activate Changes Logout CDR Setting co csv format C Status Quota kb 1o2400 Extension Telnet data C Phone Auto Provision Telnet Host 127 0 0 1 Telnet Port 23 Save Cancel
57. ling Default is RFC2833 Qualify Select yes to allow device to check if the peer is reachable The check arises every 2000 milliseconds if the peer is reachable Caller ID The Caller ID CID string used when this trunk calls another user or number Outgoing setting gt UserName The user name obtained from the other device used to authorize to that device Password The password of the user name From User Override the caller id in the from sector of the SIP packages YY Y From Domain When making outbound SIP invites to non peers use your primary domain identity for the from headers instead of just your IP address in the SIP packages This is to be polite and it may be a mandatory requirement for some destinations which do not have a prior account relationship with your server gt Outbound Proxy Send outbound signaling to the proxy instead of directly to the peer Enter the Outbound proxy IP u n address followed by and the port number For example 192 168 0 1 5060 Codecs Select the codecs which can be accepted by this provision in order of the preference Incoming setting gt UserName Assign a user name for the incoming connection gt Password The password of the user name gt Insecure Specifies how to handle connections with provisions WE Invite Trust the invite package received during communication no authorization will be required during the communication E No All incoming invite packag
58. ls to any line in the group are rolled over to the next available line in the group when the line is busy You can move lines within a line group to set the hunt order Extension Ring Group Extension Ring Group is a collection of users For example a group to handle all sales related calls An incoming caller wishing to speak to sales can be directed to that group where the call can be answered by any member of the group who is available 1 4 Software specifications Protocol SIP RFC3261 SDP RFC2327 RTP RTCP Analog Extension pee eee O PSTN Trunk SIP Register SIP Trunk GSM Trunk Configuration WEB browser IVR Keypad Console Firmware Upgrade HTTP FTP PARTE FEL TK A PRS E www stephen tele com enma 3 SVX8016 IP PBX System User Guide 1 5 Hardware specifications Network Interface 1 WAN 10 100Mbps Auto Negotiation RJ45 port 4 LAN 10 100Mbps Auto Negotiation RJ45 port Analog Interface 32 RJ11 analog ports FXO or FXS GSM Interface 2 GSM ports 850 900 1800 1900 Mhz Environmental Conditions Operational temperature 0 40 C Storage temperature 10 C 60 C Operational humidity 20 90 no coagulation Storage humidity 5 95 no coagulation Dimensions Size 435 W x 300 D x 44 5 H mm 19 1U 2 Installation 2 1 Safety Precautions Before using SVX8016 please review and ensure the following safety instructions are adhered to 1 Read follow and retain instructions All safety
59. m 10 to 45 seconds Save Save the changes PARTE FEL TK A PRS 22 www stephen tele com CHIMA cu B SVX8016 IP PBX System User Guide Cancel Discard all changes Activate Submit the changes to the system to take effect 3 3 3 Manage Extension Click Extension menu and Manage Extension submenu the manage extension page will appear Return to Desktop Activate Changes Logout Extension SVxM8016 IP PBX Status Extesretod Y Extension Total 7 VOIP Extensions 1 FXS Extensions VOIP Extension Delete VOIP Extension FXS Extension FAS Extension Extension Display Name Service Calling Rules 1001 New User default 1002 New User default Semice Provision 1003 Naar ties default 1005 New User S default 1006 New User default 1007 New User default 7001 New User test default Rules Management Advanced Trunk 1004 Mew User default a a E a General Search User can enter extension number in the search filed to search for specific extensions Total Shows the total number of each kind extension Sort Click the cell in first row to sort the table by different criteria Delete Tick box s at the beginning of each row for unwanted extension s and then click the delete button to delete them VoIP Extension Click this button to transfer to the add VoIP extension page FXS Extension Click this button to transfer to the add FXS extension page Extensions E
60. m status and system up time here 3 2 2 Extensions Status Click Status menu and Extensions Status submenu the extensions status page will appear Status System Status Trunks Status Agents Status Active Call Status Extension Service Provision Trunk Rules Management Advanced General Search Total More Sort Extension IP Address Port Extensions Status Extension Search Total VOIP Extensions 9 FAS Extensions More Extension 1001 1002 1003 1004 1005 1006 1007 3001 7002 7003 7005 7006 008 7009 7010 7011 7012 IP Address NA NA NWA NA NYA WA Ext Ext Ext Ext Ext Ext Ext Ext The extension number of the extension Shows the total number of each kind extension Status Unregistered Unregistered Unregistered Unregistered Unregistered Unregistered Unregistered Unregistered Idle Idle dle Idle Idle Idle Idle Idle Idle Click the cell in first row to sort the table by different criteria 5VX8016 IP PEX User can enter extension number in the search filed to search for specific extensions Point the mouse cursor to it and the static of different status of the extensions will appear The IP address of the extension N A when extension is not registered to the system The port number used by the extension to register to the system if the extension is a VoIP extension N A when extension is not registered to the system
61. n Extension Base Tone zone Busycount Busytone Detect Enable FAS Setting Input volume p Output volume 0 Pociui Te Define the maximum digits of the extensions number The setting also effect to queue ring group number s length The start line of the extension numbers Define the default tone zone Default Settings for New Extensions The features enabled here will affect all new created extensions Pound Passthrough Digitmap List FXO Setting gt gt Output volume Input volume gt Busycount Tick to enable the FXS port dial as part of the dialed number Be aware that you cannot dial as sending digit For example dialed string 12345 will not be considered as number 12345 but 12345 Digit map is used to define the dial pattern tell device what kind number is acceptable Affect the microphone s volume Affect the speaker s volume Device will sent out the busy signal if the amount of busy tone detected by the device is equal to a bigger than the count FXS Setting gt Input volume gt Output volume gt Second Dial gt Second Dial Prefix PRE FLIX APR A Affect the microphone s volume Affect the speaker s volume Tick to enable the second dial function of FXS ports Set the second dial prefix of FXS ports 50 www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide Save Save all the changes Cancel Discar
62. nced aoe Addtional Functions TVR 4 Ring Group SystemIVR 10 Pickup Group First Emergency Number 110 Voice Mail Thine Hues 1DE Fourth Emergency Number 944 Custom Tone Zone Fifth Emergency Number 443 CDR Queue Auto Attendant Save Cancel General Emergency Number Emergency numbers have highest priority to use the PSTN line If all PSTN lines are busy when an emergency number needs to call out system will free a PSTN line captured by a non emergency number and give it to the emergency number Save Save the changes Cancel Discard all changes Activate Submit the changes to the system to take effect 3 8 8 Custom Tone Zone Click Advance menu and Custom Tone Zone submenu the add custom tone zone page will appear Return to Desktop Activate Changes Logout List of custom tone zone i sVX8C Tone zone New Rename Delete gt Status Save Cancel Extension Service Provision Trunk Rules Management t Advanced Ring Group Pickup Group Queue Auto Attendant Voice Mail Service Number CDR amp General Tone zone Shows the list of added tone zone Rename Rename the selected custom tone zone Delete Delete the selected custom tone zone New Click to add a new custom tone zone PARTE FEL TK A PRS www stephen tele com enma S s Name PF SVX8016 IP PBX Extension Service Provision amp Trunk Ru
63. nd then finally go to higher level switcher via uplink port So the device can control the out going traffic to ensure the voice quality However the QoS of the incoming traffic toward SVX8016 is depending on the higher level switch The higher level switcher must support QoS too to perform full QoS control Uplink port EFTE Tiamis PARTE FEL TK A RSE 10 gt www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide QoS Support 802 1Q Select this option to enable the voice QoS functionality Under this circumstance the selected uplink port must be connected with switch in higher level Audio amp Data VID Those values are come from the higher layer Please consult with your network administrator for the detailed information Data Port Define the behavior of the Data ports Data ports are ports which have not been selected as uplink port gt Data tag The incoming data from the uplink port are tagged which may not be recognizable to the devices connected to the data ports Here user can decide to remove the tag before sent out to the data ports or not gt Frame rate The frame rate of the data ports will be limited to the value defined gt Frame type Define what kind frame will be limited SWING Bee og o 06 31 Network settings Uplink Setting Network connections Support Uplink UPLINK configuration VLAN configuration Select Port k PLINK Port select NOT Support 802 10
64. nk System Status Total 2 ITSP trunks 0 FXO trunks 0 gateway trunks 0 GSM trunks 0 other trunks gt gt more Trunk Type Address Status to 76 ITSP 192 168 88 76 Unregistered Re Sts to 76 via iad ITSP 192 168 88 76 Unregistered Extensions Status Active Call Status Extension Service Provision Trunk Rules Management Advanced General Search User can enter trunk name in the search filed to search for specific trunks Total Shows the total number of each kind trunk More Point the mouse cursor to it and the static of different status of the extensions will appear Sort Click the cell in first row to sort the table by different criteria Trunk Name of the trunk Type Shows the type of the trunks Address The IP address of the trunk Dynamic if the trunk registers itself to the SVX8016 Status Shows the status of the trunk VoIP Trunk Idle The trunk is registered and is currently unoccupied Unregistered Trunk has not registered to the system Point the cursor to status and the reason why the trunk cannot be resisted will appear Notfound Register account is not found Reject The server refuse the registration the password may be wrong Timeout Cannot reach the server Server side may be down or the network is bad Ringing Trunk start a communication and wait for the remote user to answer PARTE FEL EKA PRS 18 www stephen tele com Busy Onhold PSTN Trunk Idle Rin
65. og telephone 2 4 Front Panel The front panel consists of several lights and ports EthO EthO connector is RJ 45 port used for connected with the public internet The lights on the up corner of the port is used to indicates the connection status the port is connected correctly if yellow light is lit and the flash green light indicate that there are data in transmission Eth1 4 LAN connectors are RJ 45 port used for unit configuration via the PC unit LAN networking and VoIP capability The lights on the up corner of the LAN port is used to indicates the connection status LAN is connected correctly if yellow light is lit and the flash green light indicate that there are data in transmission Console An RS232 connector used to access the CLI interface of the SVX8016 Slot0 Slot1 Indicates the usage of the extensions The light is lit when the extension is ringing or off hook GSM Indicates the usage of the GSM trunk The light is lit when the GSM trunk is occupied Status The flash status light indicates that the system is in the booting process The light turns to solid green when the system is successfully booted CF card slot You will need a CF in order to use CDR and voicemail functionality Caution Power off the device before plug in the CF card otherwise the device may be damaged 2 5 Back Panel Power The power connector for connecting with the AC power with a power switch beside The power range is 100 240V AC 50 60
66. orwarded to another number unconditionally Activate call forwarding all calls m Pick up your IP phone s handset m Listen for the dial tone m Dial 900072X follow by where X represents the number you want the call to be forwarded to then a voice prompt can be heard telling you the successful activation of the call forwarding all calls function PARE FEL TK A PRS 62 www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide Deactivate call forwarding all calls m Pick up your IP phone s handset m Listen for the dial tone m Dial 900073 follow by then a voice prompt can be heard telling you the successful deactivation of the call forwarding all calls function NOTE In order to use Call Forwarding No Answer function The number which want enable the call forwarding All Calls function cannot activate the follow me function and the do not disturb function 4 2 5 Do Not Disturb All incoming calls will be rejected automatically Activate Do Not Disturb Pick up your IP phone s handset Listen for the dial tone Dial 900078 follow by then a voice prompt can be heard telling you the successful activation of the Do Not Disturb function Deactivate Do Not Disturb Pick up your IP phone s handset Listen for the dial tone Dial 900079 follow by then a voice prompt can be heard telling you the successful activ
67. ou can edit the HTTP service parameters Bero o E Misc Panel Name Description Status StartupType E system Info thttpd Web server started Automatic 2 User Accounts os Date and Time re System Services Click link thttpd following screen will appear You can change the listen port and the login timeout of the HTTP server If there is no action performed after the timeout specified here the Web screen will return to the login page wee sD System Info Service Name thttpd 2 User Accounts Description A high performance lightweight http server 7 Date and Time x Startup Type Automatic t System Services service Status Started Listen Port 80 80 8999 Login Timeout 480 100s 9999s Diagnostic Ping Enter a destination host s IP address or domain name into the text area next to Ping button and click the Ping button device will try to ping that address and print the returned message in screen Netstat Click to see the network status of the device PARE FEL TK A PRS 14S www stephen tele com enma kS SVX8016 IP PBX System User Guide SWING eoe5 0 Misc panel Elsystem 3 User Accounts Network Diagnosis Date and Time rSystem Services xgDiagnostic Tools Destination Host 3 1 6 Application Manage This screen lets you add or remove application and update the system software To remove application
68. s Management Save Cancel Advanced T General SIP Setting RTP Setting Options Backup Office Hour Setting Code Pass Througk Park Extension Define function key used by the call park functionality Park Position Define the range of extensions used to park calls Only numeric allowed here Park Time Define for how long that a call can be parked in the system Pickup Extension Define the function key used to pickup the call in the same pickup group Digit Timeout s Define the waiting time in second between digits when transfer calls Save Save all the changes Cancel Discard all changes Activate Submit the changes to the system to take effect 3 9 6 Office Hour Settings Click General menu and office hour settings submenu the office hour settings page will appear Office hour setting effects in the trunk incoming call control F A SN ur Define Opening Days Status Mon M Tue wea Thu pei M sat cI sun EE Extension Define Opening Hours t Service Provision In office hour OT 55 e Trunk Out office hour 1T 05 x Calling Rules Save Cancel Advanced T General SIP Settings RTP Settings Backup Options Opening Days Tick the box in front the day to count that day as an office day Opening Hours Set the office hour of the office day PARTE FEL TK A PRS o www stephen tele com CHIMA cu B SVX8016 IP PBX System
69. settings Click again to return to the basic setting Return to Desktop Activate Changes Logout oo Basic Status Provision Name From User Extension Host From Domain Service Provision Port Outbound Proxy to ITSP e2833 to PSTN via FXO eit n g jeie to PSTN via Gatewa ania ice Momma to GSM Codecs Call Control Enabled Call limit Manage Provision Trunk Rules Management E aed Save Cancel General DTMF Mode Defines how the extension handles DTMF signaling Default is RFC2833 Qualify Select yes to allow device to check if the peers reachable The check arises every 2000 milliseconds if the peers reachable Caller ID The Caller ID CID string used when this trunk calls another user or number From User Override the caller id in the from sector of the SIP packages From Domain Outbound Proxy Insecure E invite When making outbound SIP invites to non peers use your primary domain identity for the from headers instead of just your IP address in the SIP packages This is to be polite and it may be a mandatory requirement for some destinations which do not have a prior account relationship with your server Send outbound signaling to the proxy instead of directly to the peer Enter the Outbound proxy IP address followed by and the port number For example 192 168 0 1 5060 Specifies how to handle connections with provisions Trust the invite package received during communication
70. specified queue Go to Ring Group System will transfer the call to the specified ring group Go to Auto Attendant System will transfer the call to another auto attendant Auto Attendant background Upload User can also upload a pre record audio file The audio file must be in G 729 format Auto Attendant Invalid Input sound Upload User can also upload a pre record audio file The audio file must be in G 729 format Save Save the changes Cancel Discard all changes Activate Submit the changes to the system to take effect 3 8 6 Voice Mail 7 Click Advance menu and voice mail submenu the voice mail settings page will appear PARTE FEL TK A PRS Sao www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide Return to Desktop Activate Changes Logout 1 Maximum Users Number 41 Status Maximum message time 20 Extension Maximum messages per folder 40 Serice Provision Extension for checking messages 888 Say message Caller ID Allow users to review T Play Envelope Max Greeting 39 Trunk Rules Management Advanced Pickup Group es Save Cancel Queue Auto Attendant Semice Number Custom Tone Zone CDR General Maximum Users Number Maximum voicemail boxes a SVX8016 has Maximum message time Maximum length of a voicemail message in seconds Maximum messages per folder Maximum messages each voicemail account can hold
71. stem to take effect 3 6 4 to GSM Click Trunk menu and to GSM submenu Return to Desktop Activate Changes Logout Advanced Provision General Status Device Extension Tromk Name Service Provision ae Save Cancel Trunk Beemd Bisi to ITSP to PSTN via FXO to PSTN via Gatewa to Other Manage Trunk Rules Management Advanced General Provision Select a pre defined provision from the drag down list System will apply the selected template to this trunk automatically Device Select a GSM socket to configure Trunk Name A description name for memorization Advanced Expand the page to display the advanced feature settings of the trunk Click again to return to the basic setting Return to Desktop Activate Changes Logout Basic Status Diez Extension Trmk Name Semice Provision Time Condition Enable Y Trunk Time Condition SE Pe o calle to PSTN via FXO Option Auto Attendant mainivr to PSTN via Gatewa Save Cancel to Other Manage Trunk Rules Management Advanced General PARTE FEL TK A PRS 30S www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide Time Condition Enable Tick to separate inbound call from office hour and off office hour Route inbound calls Select from drag down list that where do you want to route the inbound calls to Save Save the changes Cancel Discard all changes Activate
72. t 3 9 2 RTP Settings Click General menu and RTP settings submenu the RTP settings page will appear Return to Desktop Activate Changes Logout a RTP Setting rd a Rtp port start 10000 Status Ftp port end 20000 Extension Save Cancel Service Provision Trunk Rules Management Advanced General SIP Setting Options Backup Feature Setting Office Hour Setting Code Pass Througr PARTE FEL TK A PRS 55 www stephen tele com MA kB tt RTP Start RTP End Save Cancel Activate SVX8016 IP PBX System User Guide Specify the start port for RTP protocol Default is 10000 Specify the end port for RTP protocol Default is 2000 Save all the changes Discard all changes Submit the changes to the system to take effect 3 9 3 Options Click General menu and Options submenu the options settings page will appear Status Extension Service Provision amp Trunk Rules Management Advanced General SIP Setting RTF Setting Backup Return to Desktop Activate Changes Logout Local Extensions Setting z Max Extension Length 4 Extension Base 4001 Tone zone Canada Default Setting for a New Extensions Call Waiting Is Agent Voice fail 7 Digitmap Pound Passthrough Feature Setting Input volume 2 Office Hour Setting Output volume Code Pass Through Max Extension Le
73. t to ring E rrMemory Round robin with memory remember where we left off last ring pass Agents Select extensions to join this queue from the available extensions Added extensions need call 980 to login to the queue before they can actually start answer calls from the queue Advanced Expand the page to display the advanced feature settings Click again to return to the basic setting PARTE FEL TK A PRS Ao www stephen tele com Status Extension Semice Provision Basic Add Queue Full Name Strategy Ring All SVX8016 IP PBX System User Guide Return to Desktop Activate Changes Logout Trunk Agents Rules Management T Advanced Ring Group Timeout sec F 5 Pickup Group Wrapup Time Max Len 10 Auto Attendant Music On hold Voice Mail Option Serice Number Auto Fill Auto Pause Custom Tone Zone JoinEmptye CDR ReportHoldTime LeaveWhenEmpty stole Save Cancel L Timeout sec This option specified how long will one agent s phone rings before ringing next agent Wrap up time After a successful call how long to wait before sending a potentially free member another call default is O or no delay Max Len Maximum number of people can the queue hold 0 for unlimited Music on Hold Define what music caller will hear when they are waiting in the queue Auto Fill Autofill will follow queue strategy but push multiple calls through at same time
74. ternet telephony service provider To ITSP means you register your SVX8016 to an ITSP s SIP server Click Service Provision menu and to ITSP submenu Return to Desktop Activate Changes Logout Advanced General amp Status Provision Name Extension Host Service Provision Port Save Cancel to PSTN via FXO to PSTN via Gatewa to GSM to Other Manage Provision Trunk Rules Management Advanced General Provision Name A description name for memorization Host Enter the IP address or domain name of the server Port Enter the port number used by the server Advanced Expand the page to display the advanced feature settings Click again to return to the basic setting Return to Desktop Activate Changes Logout Basic Status Provision Name Extension Host Service Provision Port DTMF Mode to PSTN via FXO Quality Caller ID Registration Time 42 to PSTN via Gatewa to GSM to Other se sca From User Call Limit 4 From Domain Outbound Proxy Manage Provision Trunk Rules Management Save Cancel Advanced General DTMF Mode Defines how the extension handles DTMF signaling Default is RFC2833 Qualify Select yes to allow device to check if the server is reachable The check arises every 2000 milliseconds if PARTE FEL TK A PRS g www stephen tele com enma 5 SVX8016 IP PBX System User Guide the s
75. tivate Submit the changes to the system to take effect 3 3 2 FXS Extension Click Extension menu and FXS extension submenu the add FXS extension page will appear Pie Advanced Status Device Ext4 Extension Extension VOIP Extension Display Name New User Password Manage Extension Save Cancel Service Provision Trunk Rules Management Advanced General PARTE FEL TK A PRS 2 www stephen tele com enma 3 Device Extension Display Name Select a FXS port to configure SVX8016 IP PBX System User Guide The extension number that will be associated with this analog port A description name for memorization Password The password of this extension Advanced Expand the page to display the advanced feature settings Click again to return to the basic setting Return to Desktop Activate Changes Logout Basic ee General FollowMe Status Device Ext Enable y Extension Extension 70 Number List VOIP Extension Display Name New User Password CITI Timeout sec EN Manage Extension Tons zone Australia Service Provision Options Call Waiting Trunk A VoiceMail Rules Management Is Agent ae Has SIP fae Show Incoming CallID Save Cancel Tone zone Select from the drag down list to define the tone standard of this FXS port Options Click to enable the optional functions for the number E Call Waiting You will hear some signal tone when
76. to search for specific rules Total Shows the total number of the rules Sort Click the cell in first row to sort the table by different criteria Delete Tick box s at the beginning of each row for unwanted rule s and then click the delete button to delete them Add Calling Rule Click to jump to add rules page Rule Name The name of this rule click to modify the detail parameters Dial Pattern Shows the dial pattern of this rule dial prefix and followed digits Trunk List Shows which trunk is used by this rule Allowed Extensions Shows the extensions which can use this rule PARTE FEL TK A PRS www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide 3 8 Advanced 3 8 1 Ring Group Click Advanced menu and Ring Group submenu the manage ring group page will appear A ring group allows you to direct calls on particular number to a group of extensions For example you could define a group of 3 sales people and have the general sales number ring on all 3 extensions at the same time or after each other When you create a ring group you also assign it a virtual extension number This will be the number used by the phone system to address the ring group Return to Desktop Activate Changes Logout Ring Group Management Status Hinter Extension Total 1 ringeroups Service Provision Delete Add RingGroup Trunk F Numbers Names Strategy Group Members Rules Management
77. u and Paging group submenu the paging group manage page will appear Paging also known as intercom user can dial a single number to present an announcement to one or more phone The called phones will active the speaker and answer the phone automatically Help System Return to Desktop Activate Changes Logout Paging Groups Management 5VX8016 IP PBX Status Number Search Extension Total 9 paging groups Phone Auto Provision Delete Add Paging Group Number Paging Group Members 0120 1001 1234 1003 1234 1002 2345 1004 1234 1004 1255 1004 346 1212 345 Service Provision Trunk Rules Management 7 Advanced Ring Group Pickup Group OO OO o 0 0 0 0 Queue Auto Attendant Voice Mail Service Number Custom Tone Zone CDR BLF Group General PARTE FEL TK A PRS a www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide Number User can enter paging group number in the search filed to search for specific paging group Total Shows the total number of the paging groups Sort Click the cell in first row to sort the table by different criteria Delete Tick box at the beginning of each row for unwanted paging group and then click the delete button to delete them Add paging group Click to transfer to add pickup group page Number The number of this paging group click to modify the detail parameters of this paging group Group Memb
78. uld be routed via a particular line or service provider You can add more than one dial prefix for one rule separate by new line Follow by Defines how long the number is If called number begin with the defined prefix and followed by the defined number of digits the call will be placed through this calling rule Strip digits Strip Digit specified that how many digit s will be removed from the first digit of the number that has been caught by the outbound rule before it is routed to a selected line group Prepend User can add prefix to a number that has been caught by the outbound rule before it is routed to a selected trunk Trunk List Select the trunk on which the calls will be made Multiple trunks can be selected and the priority can be adjusted by clicking the up and down arrow icons Purview Control Select the extensions for which this rule applies Save Save all the changes and add this dialing rule Cancel Discard all changes 3 7 2 Manage Rules Click Rules Management menu and Manage Rules submenu the rule manage page will appear Return to Desktop Activate Changes Logout Ts Rules Management gt Status Rule Name Extension Total 1 rules Service Provision Delete Add Calling Rule Trunk rT Rule Names Dial Pattern Trunk Lists Allowed Extensions Y Rules Management test Dial Prefix i Add Rules Advanced General Search User can enter rule name in the search filed
79. w by where X represents the number you want the call to be forwarded to then a voice prompt can be heard telling you the successful activation of the call forwarding no answer function Deactivate call forwarding no answer m Pick up your IP phone s handset m Listen for the dial tone m Dial 900077 follow by then a voice prompt can be heard telling you the successful deactivation of the call forwarding no answer function NOTE In order to use Call Forwarding No Answer function The number which want enable the call forwarding No Answer function cannot activate the follow me function and the do not disturb function Call Forwarding Not Online All Incoming calls will be automatically forwarded to another number if the number is not registered Activate call forwarding Not Online m Pick up your IP phone s handset m Listen for the dial tone m Dial 900070X follow by where X represents the number you want the call to be forwarded to then a voice prompt can be heard telling you the successful activation of the call forwarding not online function Deactivate call forwarding Not Online m Pick up your IP phone s handset m Listen for the dial tone m Dial 900071 follow by then a voice prompt can be heard telling you the successful deactivation of the call forwarding not online function Call Forwarding All Calls All Incoming calls will be automatically f
80. xtension number of this extension click to modify the detail parameters of this extension Display Name The Name of this extension Type The extension type SIP extension or onboard FXS extension Service Shows the activated service of this extension such as call waiting follow me and etc One small icon represented one activated service Calling Rules Shows which routes can this extension places calls on 3 4 Phone Auto Provision SVX8016 can auto configure the phone connected to it using the given MAC address Currently SVX8016 only support auto provision of Snom and Grandstream phone Make sure you have enabled the DHCP server of SVX8016 please refer to section 3 1 4 3 for DHCPD configuration 3 4 1 Snom Phone Click Phone Auto Provision menu and Snom submenu the Snom phone auto provision page will appear PARTE FEL TK A PRS 20 gt www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide Help System Return to Desktop Activate Changes Logout Advanced a General gt Status MAC Address s Extension Device ID 1001 v Snom Phone Save Cancel Grandstream Phone Manage Phone Manage template Service Provision Trunk Rules Management Advanced General MAC Address The MAC address of the Snom phone which you want auto provision Device ID The extension number which you want assign to this phone Advanced Expand the page to display the advanced featur
81. xtensions of current version of SVX8016 4 2 4 Call Forwarding Three kinds of call forwarding supported in SVX8016 Call Forwarding Busy Incoming calls will be automatically forwarded to another number when your extension is busy Activate call forwarding busy m Pick up your IP phone s handset m Listen for the dial tone m Dial 900074X follow by where X represents the number you want the call to be forwarded to then a voice prompt can be heard telling you the successful activation of the call forwarding busy function Deactivate call forwarding busy m Pick up your IP phone s handset m Listen for the dial tone Dial 900075 follow by then a voice prompt can be heard telling you the successful deactivation of the call forwarding busy function NOTE In order to use Call Forwarding Busy function The number which want enable the call forwarding busy function cannot activate the follow me function and the do not disturb function The call limit of this number must be set to 1 and the call waiting function must be deactivated PARTE FEL TK PRS a www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide Call Forwarding No Answer Incoming calls will be automatically forwarded to another number when no one answers the phone Activate call forwarding no answer m Pick up your IP phone s handset m Listen for the dial tone m Dial 900076X follo
82. y this ring group E Ring All Ring all available channels until one of them answers default E Hunt Ring each available channel one by one It will ring a channel at first and ring the second one if the first channel did not answer M Recursive Ring each available channel one by one It will ring a channel at first and ring the second one if the first channel did not respond in 20 seconds The first channel will keep ringing when the second channel rings Same thing happens when second channel is not respond too the third channel will start ringing and the first and second channels keep ringing Timeout Specified the time in second that how long one extension will ring before pass to next extension Range from 10 to 60 Group Member Select extensions to join this ring group from the available extensions Destination if no answer Define where the call will be transferred to when no one in the ring group answers the call Save Save the changes Cancel Discard all changes Activate Submit the changes to the system to take effect 3 8 2 Pickup Group Click Advanced menu and Pickup group submenu the pickup group manage page will appear User can accept an incoming call that is ringing at another extension which belongs to the same pickup group as your extension For how to use call pickup please refer to the section Using the telephone Return to Desktop Activate Changes Logout F SV os Pickup Groups M
83. you are already on the line and someone else calls in Notice To use call waiting feature the call limit must be greater than 1 E Voice mail Enable the voice mail feature for this extension Caution You must plug in a CF card in order to use the voice mail functionality mM Is Agent Set the number as a potential call queue member agent Only potential call queue members can join a call queue and only members in a call queue can call 980 to login to the queue in order to start answer calls from the queue Has SIP Tick to enable the device to register a VoIP extension using this FXS extension s number When this VoIP extension is online the call send to this number will goes to VoIP extension first and then transfer to this FXS extension if the VoIP extension is busy or no answer Show Incoming Call ID Tick to show the incoming call s call ID Follow me This feature allows you to receive calls at multiple numbers you designate If you do not pick up at first location the system will sequentially ring the second and then the third number that you specify You can designate numbers in the number list section Number list Specify the numbers that the follow me feature used Notice that you can add no more than 3 numbers is the number list Timeout sec Specifies a maximum time in seconds that the follow me function will wait for someone to pickup the phone in one destination before it transfer the call to next one Range fro
84. ystem Return to Desktop Activate Changes Logout Pe General MAC Address l Device ID Status Extension Phone Auto Provision Snom Phone Function Keys Mode Speed Dial Manage Phone Name Number Manage template Mode Speed Dial Service Provision ERPE Number Trunk Rules Management y3 Mode Speed Dial Advanced I Number General Mode Speed Dial Number Mode Speed Dial Number Mode Speed Dial Number Function Keys Configure the function keys on the phone Mode Specific the function for multi propose key in the phone There are two modes available speed dial and BLF Under speed dial mode the key is for speed dial only Under BLF mode not only speed dial function is available but the LED light beside the key will also indicate the status of the associated number Name A description name for this function key Number The associate number of the mode Save Save the changes PARE FEL TK A PRS 25 www stephen tele com CHIMA en B SVX8016 IP PBX System User Guide Cancel Discard all changes Activate Submit the changes to the system to take effect 3 4 3 Manage Phone Click Phone Auto Provision menu and Manage Phone submenu the phone auto provision manage page will appear Help System Return to Desktop Activate Changes Logout Fhone Management Status MAC Address search Extension Delete MAC Address

SVX8016 GSM IP PBX SYSTEM USER MANUAL - stephen

Contents

Download Pdf Manuals

Related Search

Related Contents