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1. Sierra Video MFC 8300 Series openGear Controller Cards User Manual sierravideo open G Car _ _ _ _ vyo MFC 8300 Series openGear Controller Cards User Manual e Sierra Video Part Number MFC 8300 OM e Document Version 1 0 e Release Date November 23 2010 The information contained in this User Manual is subject to change without notice or obligation Copyright 2010 Sierra Video All rights reserved Contents of this publication may not be reproduced in any form without the written permission of Sierra Video Reproduction or reverse engineering of copyrighted software is prohibited Patents This product is protected by the following US Patents 4 205 346 5 115 314 5 280 346 5 561 404 7 034 886 7 508 455 This product is protected by the following Canadian Patents 2039277 1237518 1127289 Other patents pending Notice The material in this manual is furnished for informational use only It is subject to change without notice and should not be construed as a commitment by Sierra Video Sierra Video assumes no responsibility or liability for errors or inaccuracies that may appear in this manual Trademarks openhear o dy is a registered trademark of Ross Video e Ross ROSS ROSS and MLE are registered trademarks of Ross Video e DashBoard Control System is a trademark of Ross Video e Java and all Java based marks are trademarks or registered trademarks of Sun Microsystems Inc i
2. Table 1 1 Feature Comparison Chart 8320 N 8320 NS Monitors frame power usage and sets the fan speed accordingly Monitors the frame door and PS 8300 s Monitors the fan door and notifies the user if it is left open too long Monitors the status of other cards in the frame via the internal bus Supports the DataSafe feature in DashBoard Generates alarms if any of the monitored functions develop errors Provides an ethernet connection for remote control and monitoring through DashBoard Stores the IP Address settings on the frame Provides SNMP Monitoring Supports more than one concurrent TCP Control connections such as DashBoard or a control panel Available for the DFR 8310 series frames Available for the DFR 832x series frames 5 year transferable warranty Higher power consumption requires higher fan speed for adequate cooling The fans always run at maximum speed for 5 seconds after the fan door is closed then adjust to the appropriate level based on power consumption Only available when the MFC 8320 S is installed in an DFR 832x series frame 1 2 e Introduction MFC 8300 Series User Manual Ver 1 0 Documentation Terms The following terms are used throughout this guide e Frame refers to any openGear frame within your video system e All references to the DFR 8300 series frame also includes all versions of the 10 slot and 20 slot frames and any a
3. View MFC 8300 Series User Manual Ver 1 0 DataSafe e 5 3 Hiding the DataSafe Warnings A DataSafe mismatch warning occurs in DashBoard when one of the following has occurred e acard of the same type is installed that does not match the software of the card previously installed in that slot e acard of a different type is installed in the slot DashBoard includes a Mask Warning option in the DataSafe tab for each Network Controller Card Enabling the Mask Warning option prevents error messages from displaying in the Data Safe State field of the Hardware tab Use the following procedure to hide DataSafe mismatch warnings in DashBoard 1 From the Tree View in DashBoard double click the Network Controller Card to display a corresponding Device Tab in the Device View 2 Select the DataSafe tab 3 Mask the DataSafe mismatch warnings as follows e Checkbox cleared DashBoard displays an error message in the Data Safe State field of the Hardware tab Information is also displayed in the Conflict field of the DataSafe tab to alert the user that a software mismatch is occurring This is the default setting e Checkbox selected This feature is disabled DashBoard does not update the Data Safe State field of the Hardware tab nor the Conflict field of the DataSafe tab This completes the procedure for hiding DataSafe mismatch warnings in DashBoard Forcing DataSafe Files to Load The Conflict field in the DataSafe tab i
4. a E eas 7 2 System Requirements sicssc s scssces css cs sods se sesttacvss dss vastetsavash SVE Eker ETSE ERESSE Ira nEss 7 2 Running the DashBoard Lite Applet eeesceececsseceeeeessseceeeeesnaeceeeeeeneeceteeeeneeenee 7 2 DashBoard Lite Applet Overview eeeeceescesecesecesecesecseecaeecaeesaeseaeeeeeeeeeaeenseeeseenaees 7 3 Interface OvervIEW unre een dou ester gin uti sauna ares 7 3 Device View oreren ar E myeigsteeh ss a AMS Bese eA 7 4 Adding Frames to the DashBoard Lite Applet 7 5 Adding Frames to the DashBoard Lite Applet 7 5 Using the DashBoard Lite Applet 0 eee eeceeceseceseceseceseceaecaeecaeeeaeseeeeeeeeeseaeeeseenseenaees 7 6 Uploading Software to a Cat ie css 2 ccscccsselessussisbesssoesipchsbessiss couse sass sotavesbedsseasstetavasosssavessgeuseess 7 7 Troublesho tin t az Asses stoves e a n r aro Ee e teed ogecgencoves pensar e eoan i 7 8 Starting the DashBoard Lite Applet ee era 7 8 Device Tab ISSUES sus eee ices ees Hee ee ile ee leek 7 8 Frame Connections esise torere e e a Es r eee capes Una E EE S EIEE S ET TEE 7 8 Troubleshooting the Software Upload Process 7 9 Service Information 8 1 In This Chapters esseeri enire a eeseteeblins use E EE EEE EE Cla E rE 8 1 Troubleshooting Checklist sii nen n a E A A T E EES S 8 2 MFC 8320 S Alarm Mute Bootload Button 8 2 MFC 8320 N Bootload Button eee 8 2 Warranty and R
5. condition is occurring in the frame When lit this LED indicates the MFC 8320 S is operating normally Yellow When flashing this LED indicates the MFC 8320 S is communicating with the other cards within the frame When off this LED indicates an absence of incoming messages Ethernet Yellow 3 4 e MFC 8320 S Setup When lit this LED indicates a valid ethernet connection but the card is not receiving messages from DashBoard a control panel or an external SNMP agent When flashing this LED indicates the card is communicating over the ethernet connection to DashBoard a control panel or an external SNMP agent When off this LED indicates an absence of ethernet connection MFC 8300 Series User Manual Ver 1 0 MFC 8320 N Series Setup In This Chapter This chapter provides information on setting up and using the MFC 8320 N and MFC 8320 NS Controller Cards The MFC 8320 N and MFC 8320 NS bring ethernet connectivity to the DFR 8300 series frames infrastructure providing a DashBoard interface to monitor openGear cards in the frame The MFC 8320 NS includes the SNMP Monitoring option The following topics are discussed e Controls for the MFC 8320 N MFC 8300 Series User Manual Ver 1 0 MFC 8320 N Setup e 4 1 Controls for the MFC 8320 N This section provides information on the jumpers buttons and LEDs for the MFC 8320 N and MFC 8320 NS Refer to Figure 4 1 for the location of card control fea
6. has stopped invalid state Click Continue to upload the file While uploading the Uploading Progress dialog is displayed 6 When the upload process is complete The card reboots and may be briefly offline The Product tab indicates the new software information in the required fields This completes the procedure for uploading software to a card MFC 8300 Series User Manual Ver 1 0 DashBoard Lite Applet e 7 7 Troubleshooting This section provides additional information should you encounter problems with running or using the options in the DashBoard Lite applet Starting the DashBoard Lite Applet This section provides additional information to help troubleshoot problems you may encounter when using the DashBoard Lite applet An error dialog displays stating that Java is disabled Refer to your web browser help system for information on enabling Java An error dialog displays stating that the wrong version of Java is installed You must upgrade your Java version to Java 6 update 11 or higher A link to the Java website is provided in the error dialog An error dialog displays stating that Java is not installed on your computer You must install Java 6 update 11 or higher on your computer A link to the Java website is provided in the error dialog A Warning Security dialog displays This dialog states that the application digital signature cannot be verified and prompting you to run the applic
7. on the right of the screw If necessary remove any cards from the frame that would interfere with easy access and lines of sight Refer to the DFR 8300 Series User Manual for details on opening the frame door 2 Insert the MFC 8300 Controller Card with the component side out Figure 2 1 into the card guides between the dividing wall and the last slot ensuring the card does not touch the Card Retaining Screw ROSS cry DEAR Ap F ams er PAUE mm E Figure 2 1 MFC 8300 Controller Card and Unscrewed Retaining Screw MFC 8310 shown 3 Slide the card in the slot until firmly seated and such that the Card Retaining Screw hole on the bottom front edge aligns with the mounted nut beside the bottom guide slot 4 Tighten the Card Retaining Screw through MFC 8300 Card Retaining Screw hole to ensure the card does not move from the slot 5 Power up the frame Refer to the DFR 8300 Series User Manual for details 6 Ensure the frame door is closed 7 Check the operation of the fans If the fans do not operate verify that e the MFC 8300 Controller Card is seated properly in the frame backplane e the MFC 8300 Controller Card is aligned to the Fan PCB when the door is closed This completes the installation of an MFC 8300 Controller Card in a DFR 8300 series frame MFC 8300 Series User Manual Ver 1 0 Installation e 2 3 Network Configuration The MFC 8320 S and the MFC 8320 N Network Controller cards feature an ethernet interface wh
8. to re start and re establish network communications 14 2 10 e Installation The reboot process is complete once e the card is no longer grayed out in the Tree View and e the status indicators for the Card State and Connection return to their previous status MFC 8300 Series User Manual Ver 1 0 This completes the procedure to upgrade the software on a MFC 8300 Controller Card MFC 8300 Series User Manual Ver 1 0 Installation e 2 11 MFC 8320 S Setup In This Chapter This chapter provides information on setting up and using the MFC 8320 S Controller Card This following topics are discussed e Controls for the MFC 8320 S MFC 8300 Series User Manual Ver 1 0 MFC 8320 S Setup e 3 1 Controls for the MFC 8320 S This section provides information on the jumpers buttons and LEDs for the MFC 8320 S Refer to Figure 3 1 for the location of card control features such as the Alarm Mute button and the Alarm Config jumpers Note The functionality of the MFC 8320 S depends on the openGear frame it is installed in When installed in a DFR 8310 series frame the MFC 8320 S does not provide an ethernet connection However when installed in a DFR 832x series frame the MFC 8320 S provides a single DashBoard connection AN SW2 Reset Button SW3 DIP Switch Figure 3 1 MFC 8320 S Card Controls SW3 DIP Switch Settings on the MFC 8320 S This section briefly summarizes the SW3 DIP Switch settings on the MF
9. us at the Sierra Video Systems website htto www sierravideo com e Online catalog e Related products and full product lines e Trade show information e Dealer information e Sierra Video Systems news 8 4 e Service Information MFC 8300 Series User Manual Ver 1 0
10. 8320 N Alarm Mute Button SW1 The Alarm Mute button SW1 on the card edge of the MFC 8320 N mutes the audio alarm for two minutes If a fault condition is still present when the mute timeout ends the card re activates the audio alarm Reset Button SW2 The Reset button SW2 is not implemented at this time Alarm Config Jumper J4 The Alarm Config jumper J4 enables or disables the audio alarm signal The Alarm LED is still lit if alarm conditions are occurring but the audio will be off Refer to Figure 4 3 and the card labeling for jumper positions TEAS TEZ o o Jumper Position Jumper Position 1 2 2 3 Figure 4 3 Alarm Config Jumper Pin Positions Enabled To enable the alarm feature set the jumper into Position 1 2 e Disabled To disable the alarm feature set the jumper into Position 2 3 LEDs on the MFC 8320 N The front card edge of the MFC 8320 N and the frame door have LED indicators for the cooling module fan alarm and communication activity Figure 4 4 Alarm LED DS1 OK LED DS1 Alarm Mute Switch SW1 Alarm Config Jumpers J4 CAN LED DS3 Ethernet LED DS4 SW3 DIP Switch Figure 4 4 MFC 8320 N Card edge Controls Table 4 2 provides information on the LED displays of the MFC 8320 N MFC 8300 Series User Manual Ver 1 0 MFC 8320 N Setup e 4 3 Table 4 2 MFC 8320 N LED Descriptions Description When lit this LED indicates an alarm condition is occurring in th
11. C 8320 S Refer to MFC 8320 S for the location of SW3 Note Figure 3 2 shows the DIP Switches in the ON position Figure 3 2 SW3 DIP Switch Set to the ON Positions SW3 1 SW3 2 IP Address Setup SW3 1 and SW3 2 are used in conjunction with the DashBoard menus to set the IP Address of the MFC 8320 S Refer to Table 3 1 for DIP Switch positions For more information on configuring the network settings for your card refer to the section Network Configuration Notice The settings related to ethernet setup only apply when using a DFR 832x frame When installed in a DFR 8310 series frame the ethernet port is not supported by the MFC 8320 S and no communication with DashBoard is possible 3 2 e MFC 8320 S Setup MFC 8300 Series User Manual Ver 1 0 Table 3 1 SW3 1 and SW3 2 Positions SW3 1 Position SW3 2 Position Descriptions The card IP Address can be set by the user from the DashBoard Network tab This is the default setting The card IP Address is automatically assigned DHCP Mode The card IP Address is set to 192 168 2 1 The card Subnet Mask is set to 255 255 0 0 The card IP Address is set to 10 1 2 1 The card Subnet Mask is set to 255 255 0 0 SW3 3 SW3 4 SW3 3 and SW3 4 are not implemented at this time Buttons and Jumpers on the MFC 8320 S This section briefly outlines the various buttons and jumpers located on the MFC 8320 S Alarm Mute Button SW1 The Alarm M
12. Caution The symbol with the word Caution within the equipment manual indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury It may also be used to alert against unsafe practices Notice The symbol with the word Notice within the equipment manual indicates a situation which if not avoided may result in major or minor equipment damage or a situation which could place the equipment in a non compliant operating state ESD Susceptibility This symbol is used to alert the user that an electrical or electronic device or assembly is susceptible to damage from an ESD event p gt bbb Important Safety Instructions Caution This product is intended to be a component product of the DFR 8300 series frame Refer to the DFR 8300 series frame User Manual for important safety instructions regarding the proper installation and safe operation of the frame as well as its component products Warning Certain parts of this equipment namely the power supply area still present a safety hazard with the power switch in the OFF position To avoid electrical shock disconnect all A C power cords from the chassis rear appliance connectors before servicing this area gt gt Warning Service barriers within this product are intended to protect the operator and service personnel from hazardous voltages For continued safety replace all barriers aft
13. Lite applet is running on your computer 2 Click Add Frame located at the bottom of the Navigation Pane to display the Add Frame dialog The Automatic tab is selected by default in the Add Frame dialog 3 To add a frame using an Automatic Detection Select the desired frame name You can also select more than one frame at a time Click OK to add the selected frame and exit the dialog Or click Cancel to exit the dialog and not save any changes Operating Tip Click Refresh to update the list of Detected Frames in the Automatic tab The refresh feature enables the DashBoard Lite applet to check the network for recently added or enabled frames 4 To add a frame using an Advanced Connection Select the Advanced tab from the Add Frame dialog Enter a name for the frame in the Frame name field Enter the IP Address of the frame in the IP Address field Enter the port of the frame in the Port field Click OK to save your changes and exit the dialog Or click Cancel to exit the dialog and not save any changes This completes the procedure for adding a frame to the DashBoard Lite applet MFC 8300 Series User Manual Ver 1 0 DashBoard Lite Applet e 7 5 Using the DashBoard Lite Applet Use the following procedure to change and verify device information for an MFC 8320 N 1 From the Navigation Pane double click a card indicator to display a new tab in the Device View Change the parameters using the controls pro
14. SNMP password for GET requests For example public Write Community String Enter the SNMP password for SET requests For example private 4 To add a trap notification target edit the Trap Notification Target field This field follows the format of 4 aaa bb cc where HRHAHHH represents the Target IP address to which traps should be sent e aaa represents the UDP Port number to which traps should be sent bb represents the SNMP protocol version to be used for traps to this target e cc represents the Target community string An example is provided in the SNMP tab in DashBoard 5 Click Add to update the list with the new target 6 Click Apply to apply your changes or Cancel to discard the changes To remove a trap notification target select the target in the list and click Delete This completes the procedure to configure your SNMP Agent via DashBoard MFC 8300 Series User Manual Ver 1 0 Installation e 2 9 Software Upgrades for the MFC 8300 Controller Card The MFC 8300 Controller Card can be upgraded in the field from DashBoard via TCP IP For MFC 8320 N software versions 2 20 and later upgrades can also be done using the DashBoard Lite applet Refer to the section Uploading Software to a Card for details on using the DashBoard Lite applet Note Contact Sierra Video Technical Support if you are upgrading from a software version of v1 11 or lower You must upgrade to v1 12 before upgrading t
15. W3 1 is set to OFF and SW3 2 is set to ON The network automatically assigns the card ethernet settings This is not applicable to the MFC 8320 S SW3 1 is set to ON and SW3 2 is set to OFF The IP Address of the card is set to 192 168 2 1 This is not applicable to the MFC 8320 s MFC 8300 Series User Manual Ver 1 0 SW3 1 and SW3 2 are set to ON The IP Factory Default 2 Address of the card is set to 10 1 2 1 This is not applicable to the MFC 8320 S IP Address 4 HH OE IP Address of the card Subnet Mask Ht AHH AA Subnet Mask for the card Default Gateway HHH The card gateway Network NTP Server HREH The IP Address of the NTP server used as Read only a time source Number of external control devices such as DashBoard connected via TCP to the card frame et Yellow Running a backup code Red Fan door open Red PSU fuse blown Indicates the status of the frame frame Frame Status power supplies and or cards in the frame Red PSU fault Hardware Read only Red Fame Power gt 150W Red PSU fan stalled Red Card Fault E Indicates the board issue This field is only Mid Giane 1 displayed when using an MFC 8320 N Audio Alarm Enabled Indicates that J4 is set to enable audio alarms MFC 8300 Series User Manual Ver 1 0 DashBoard Menus e 6 3 Active Connections Communication traffic of the CAN Bus A high value indicates a high amount of traffic Cae ee teem en CT
16. ablished Notice Before proceeding ensure that the DashBoard Control System software is installed on your computer Automatic Configuration using DHCP This method assumes that the Network Controller card is using the factory default values for the network settings Note The Network Controller card boots much faster than a typical DHCP server In the case of a facility wide power failure the Network Controller card may not appear on the network if communications with the DHCP server cannot be established Once the DHCP server becomes operational re boot the Network Controller card to re establish communications To avoid this you may use a static configuration as described in the section Custom User Configuration via DashBoard Use the following procedure to establish communications with the Network Controller card 1 Ensure that DFR 8300 series frame is connected to the same network as your DashBoard computer 2 Launch the DashBoard application on your computer 3 Power on the DFR 8300 series frame that the Network Controller card is installed in 2 4 e Installation MFC 8300 Series User Manual Ver 1 0 4 Wait approximately 30 seconds while the frame establishes network communications 5 Verify that the Network Controller card displays in the Tree View of DashBoard 6 Should the card fail to display after two minutes e Verify the ethernet cables are properly connected e Check the link activi
17. ation To continue loading the DashBoard Lite applet click Run Device Tab Issues If you are unable to make changes to the parameters of a card or the Upload or Reboot buttons are disabled 1 Verify that your system view is not set to Read Only as follows Right click the System View option Clear the Read Only check box 2 Verify that the Edit Permission for the card is set to Unlocked in the Device tab This control typically appears on the Setup page of the Device tab Frame Connections This section provides a troubleshooting list if your frame is not automatically detected by the DashBoard Lite applet when you attempt to add a frame 1 Verify that the frame is powered on and connected to the network by navigating to the frame IP Address using your web browser 2 Contact your IT Department to learn if the selected frame is operating inside a firewall which can cause the Automatic Connection to fail Click Refresh in the Add frames dialog and verify if the frame is listed If the frame is still not listed you must re connect to the frame using the Advanced Connection method as outlined in the section Adding Frames to DashBoard Lite Applet 7 8 e DashBoard Lite Applet MFC 8300 Series User Manual Ver 1 0 Troubleshooting the Software Upload Process This section provides information to troubleshoot when the software upload process has failed Power or Communications Loss If the power or communications is
18. available for frames using the MFC 8310 N and MFC 8320 N cards only MFC 8320 S cards can store the parameter data to a file only For more information on using the DataSafe feature in DashBoard refer to your DashBoard Control System User Manual Note DashBoard version 2 3 0 or higher is required to access DataSafe features The following topics are discussed e Overview e DataSafe and Network Controller Cards MFC 8300 Series User Manual Ver 1 0 DataSafe e 5 1 Overview The following DataSafe features are available for your Network Controller card The Network Controller card monitors all traffic going through it On power up the Network Controller card queries for all card information Changes to writable parameters of cards is noted and the current version of all parameters is stored Parameter data is stored locally on the network card for every slot independently Parameter data can be saved in a single file DataSafe enables the user to send all the parameter data to a card slot or to every slot on the network that matches You can use a limited DashBoard view to update a subset of cards instead of the entire connected view DashBoard sends the file to a specific network card and slot for use Once received it updates the card if the attached card matches the data sent DataSafe stores and recalls the parameters automatically with or without a network connection When a DataSafe mismatch occurs ther
19. ce tab select the Setup tab 3 Inthe Licensable Features area make a note of the information displayed in the SNMP Request Code field 4 Contact Sierra Video Technical Support e When you speak to the Technical Support representative tell them your name your facility name and the SNMP Request Code displayed in the Setup tab e You will be given a License Key that must be entered in the SNMP Feature Key field of the Setup tab 5 Enter the License Key in the SNMP Feature Key field 6 When the installation is complete verify that the Setup tab displays Licensed in the SNMP Feature field and that the SNMP tab is now available in the Device View This completes the procedure for enabling SNMP support using the SNMP tab in DashBoard 2 8 e Installation MFC 8300 Series User Manual Ver 1 0 Configuring the SNMP Agent using DashBoard The SNMP agent on the frame will accept SNMP GET and SET requests on the default SNMP port 161 using SNMP version or SNMP version 2c The SNMP Agent will send SNMP traps to one or more notification targets with user configurable address port and protocol version number Use the following procedure to configure your SNMP Agent via DashBoard 1 In DashBoard display the Device tab of the card by double clicking its status indicator in the Basic Tree View 2 From the Device tab select the SNMP tab 3 Set the required parameters as follows Read Community String Enter the
20. e frame When lit this LED indicates the MFC 8320 N is operating normally Flashing Green When flashing this LED indicates a DataSafe mismatch When flashing this LED indicates the MFC 8320 N is pene wow communicating with the other cards within the frame Off When off this LED indicates an absence of incoming messages When lit this LED indicates a valid ethernet connection but is Yellow not receiving messages from DashBoard a control panel or an external SNMP agent Ethernet When flashing this LED indicates the card is communicating Flashing Yellow over the ethernet connection to DashBoard a control panel or an external SNMP agent When off this LED indicates an absence of ethernet connection SNMP Monitoring on the MFC 8320 N The MFC 8320 N provides optional support for remote monitoring and control of your frame and openGear cards using SNMP Simple Network Management Protocol which is compatible with many third party monitoring and control tools You must obtain a license key from Sierra Video to enable SNMP support For information on enabling and configuring the SNMP Agent for your card refer to the section Enabling SNMP Support 4 4 e MFC 8320 N Setup MFC 8300 Series User Manual Ver 1 0 DataSafe In This Chapter DataSafe enables you to load and store card parameters automatically or you can load from and store to a single file in DashBoard This feature is
21. e is an audible alarm from the card and a warning message is displayed in DashBoard You can clear the alarm using an option in the Setup tab or by using the card edge controls A DataSafe mismatch occurs when the software version or the card type does not match the saved data for that slot Note that DataSafe is disabled by default For More Information 5 2 e DataSafe on the options available in the DataSafe tab refer to the section DataSafe Tab on enabling DataSafe for your Network Controller card refer to the section Enabling DataSafe MFC 8300 Series User Manual Ver 1 0 DataSafe and Network Controller Cards This section briefly summarizes the DataSafe options available for the Network Controller Cards For more information on using DataSafe in DashBoard refer to the DashBoard Control System User Manual Using the Alarm Button An audible alarm indicates when a DataSafe mismatch occurs such as when a card is installed that does not match the compatibility range of the DataSafe saved data Single pressing the Alarm button mutes the audible alarm but does not mask the alarm displayed in DashBoard For information on masking DataSafe mismatch warnings refer to the section Hiding the DataSafe Warnings Holding the Alarm button down for approximately 5 seconds causes the new settings of all cards to be copied to the saved DataSafe slots Enabling DataSafe All slot fields in the DataSa
22. efore any unauthorized attempt to repair this product by anyone other than an authorized Sierra Video factory representative will automatically void the warranty Please contact Sierra Video Technical Support for more information In Case of Problems Should any problem arise with your MFC 8300 Series Controller Card please contact the Sierra Video Technical Support Department Contact information is supplied at the end of this publication A Return Material Authorization number RMA will be issued to you as well as specific shipping instructions should you wish our factory to repair your MFC 8300 Series Controller Card If required a temporary replacement module will be made available at a nominal charge Any shipping costs incurred will be the responsibility of you the customer All products shipped to you from Sierra Video will be shipped collect The Sierra Video Technical Support Department will continue to provide advice on any product manufactured by Sierra Video beyond the warranty period without charge for the life of the equipment MFC 8300 Series User Manual Ver 1 0 Service Information e 8 3 Contact Us Contact Sierra Video Systems General Business Office and Technical Support PHONE Fax General Information E MAIL Sales Information POSTAL Sierra Video Systems SERVICE 530 478 1000 530 478 1105 Info sierravideo com Sales sierravideo com P O Box 2462 Grass Valley CA 95945 USA Visit
23. epair Policy MFC 8300 Series User Manual Ver 1 0 Service Information e 8 1 Troubleshooting Checklist Routine maintenance to this openGear product is not required In the event of problems with your card the following basic troubleshooting checklist may help identify the source of the problem If the card still does not appear to be working properly after checking all possible causes please contact your openGear products distributor or the Technical Support department at the numbers listed under the Contact Us section at the end of this manual 1 Visual Review Performing a quick visual check may reveal many problems such as connectors not properly seated or loose cables Check the module the frame and any associated peripheral equipment for signs of trouble 2 Power Check Check the power indicator LED on the distribution frame front panel for the presence of power If the power LED is not illuminated verify that the power cable is connected to a power source and that power is available at the power main Confirm that the power supplies are fully seated in their slots If the power LED is still not illuminated replace the power supply with one that is verified to work Reset the Card in the Frame Eject the card and re insert it in the frame 4 Check Control Settings Refer to the Installation and Operation sections of the manual and verify all user adjustable component settings 5 Input Signal Status Ve
24. epair Policy a siccis ssccsscesced sscustsetasasbesischsegstasssdescspest sstazecdes savhasiedasasdssasessdeaseas 8 3 ii e Contents MFC 8300 Series User Manual Ver 1 0 Introduction In This Chapter This chapter contains the following sections e Features e Documentation Terms A Word of Thanks Congratulations on choosing an openGear MFC 8300 Series Controller Card Your MFC 8300 Series Controller Card is part of a full line of products within the openGear Terminal Equipment family of products backed by Sierra Video s experience in engineering and design expertise You will be pleased at how easily your new MFC 8300 Series Controller Card fits into your overall working environment Equally pleasing is the products quality reliability and functionality Thank you for joining the group of worldwide satisfied Sierra Video customers Should you have a question pertaining to the installation or operation of your products please contact us at the numbers listed on the back cover of this manual Our technical support staff is always available for consultation training or service MFC 8300 Series User Manual Ver 1 0 Introduction e 1 1 Features The MFC 8300 Series Controller Cards are designed for the openGear DFR 8300 series frames and offer a range of monitoring and control options based on the card model The following sections outline the features for each available MFC 8300 Series Controller Card offered by Sierra Video
25. er PSU1 Temp C The temperature of Frame Power Supply 1 PSU2 Temp C The temperature of Frame Power Supply 2 Ambient Temp C The ambient temperature within the frame MFC 8300 Series User Manual Ver 1 0 DashBoard Menus e 6 5 Setup Tab Table 6 2 summarizes the Setup Menu options available in DashBoard for the MFC 8300 Series Controller Cards Table 6 2 Setup Menu Items Alarms are displayed in the Frame Status 1 x Checkbox is selected sid of the Hardware tab Fans Installed No alarms are displayed in the Frame Cheops IS Cheated Status field of the Hardware tab DashBoard automatically controls the cooling fan speed of the frame Fan Speed Frame fans always run at maximum speed Card displays an alarm in DashBoard and the Fault LED flashes red on the frame when a fault condition is reported by a card in the frame Checkbox is cleared Disables this feature Defaults all the values in the Setup tab Factory Settings Restore only Refer to the sections below for details Indicates if the software key for any licensable features is installed Configures the name displayed in Card Slot Names DashBoard for the specified slot This is Checkbox is selected Notify on Card Fault Licensable Features not applicable to the MFC 8320 S This option is read only when the frame door is closed This option is labeled as Factory Defaults when using an MFC 8320 S 6 6 e DashBoard Menus MFC 8300 S
26. er any servicing This product contains safety critical parts which if incorrectly replaced may present a risk of fire or electrical shock Components contained within the product s power supplies and power supply area are not intended to be customer serviced and should be returned to the factory for repair To reduce the risk of fire replacement fuses must be the same type and rating Only use attachments accessories specified by the manufacturer EMC Notices United States of America FCC Part 15 This equipment has been tested and found to comply with the limits for a class A Digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense Notice Changes or modifications to this equipment not expressly approved by Sierra Video Ltd could void the user s authority to operate this equipment CANADA This Class A digital apparatus complies with Canadian ICES 003 Cet appareil numerique de classe A est confor
27. eries User Manual Ver 1 0 Restoring Menu Items to Factory Default Settings Table 6 3 lists the editable menu items that are reset to factory default settings when the Restore button is pressed in the Setup menu Table 6 3 Menu Items Restored to Factory Default Settings Fan Based N Nosy on Cad Palt on Card Fault Card Slot Names Slot Names e ee DataSafe Mask Mask Waning v sre famme O MFC 8300 Series User Manual Ver 1 0 DashBoard Menus e 6 7 Network Tab Table 6 4 summarizes the Network tab options available in DashBoard for the MFC 8300 Series Controller Cards Table 6 4 Network Menu Items Configures the name displayed in Fame Name DashBoard for the frame the card is installed in The Frame Name is automatically updated in the Product tab This is the IP Address of the NTP server NTP Server F used as a time source Indicates the position of the SW3 DIP Current DIP Switch Switches User defines the Network settings of the Static card Addressing Mode Dashboard obtains network settings automatically for the card Enables you to set the IP Address of the IP Address HHHH HHH card if the Addressing Mode is set to Static Enables you to set the Subnet Mask of the Subnet Mask HHH HHH HHH H card if the Addressing Mode is set to Static Enables you to set the Default Gateway of Default Gateway the card if the Addressing Mode is set to Static Apii Applies and saves any changes made t
28. etwork Controller Cards errar 5 3 Using the Alarm Button se iiss sceseeisies a a teas eves Aun even 5 3 Enabling DataSafe einioes coeno aah a nih ete anti des due Les eae 5 3 MFC 8300 Series User Manual Ver 1 0 Contents e i Re naming a Card Slots esien ei saioen e ee soii aaeeei e 5 3 Hiding the DataSafe Warnings seessssesssseesssressssrerrsrrsresresrerresrerrererrenesreeresrerrnse 5 4 Forcing DataSafe Files to Load 000 eeceeceeecesecesecnsecaeecaeecaeeeaeeeeeeeeeseeeeseeeeensees 5 4 Resetting a Network Controller Card to Factory Defaults 0 0 eee eee eeeeeeeeeees 5 4 DashBoard Menus 6 1 Tn This Chapter sacia E ba sssascedsevs ates taenssshaseestes sasscovtasbass sp sasnsostesvbss setavasostesvesvcedseads 6 1 Status TADS ES codices teoses hi fee db cogs dead padeckboptesande puny seese aaa r eSI Nene EEES E EV ESR 6 2 Setup La r e ene roae E joio onde EEEE teia sap E deb chee EE E E E Sab transcende 6 6 Restoring Menu Items to Factory Default Settings 0 00 ee eeeeeeceseceeenseeneee 6 7 Network Tabs ties ssteeeiaas r E E E EE ies o E TE EO E E EEE ar EEEE a 6 8 DataSate Tabir e e selon E E haan A A E 6 9 SNMPB Tab assis sms asi ier a E E an a e E SL Acti seb a eaa 6 11 Notes on the Trap Notification Target Feature ssseseseeessseeessereerererrreresreeresreeeess 6 11 DashBoard Lite Applet 7 1 In Thas Chapter s stress ioes aana o E E E EE E S E E E 7 1 Before You Begin eccere tiara a E E Ad A R
29. fe tab of your Network Controller Card are set to Disable by default The Disable feature prevents DashBoard from automatically recalling the card parameters for the specified slot You may still monitor the status of the cards in those slots and DashBoard still updates the slot information when a new card is installed or when a card is removed from the slot and replaced with another card Use the following procedure to enable DataSafe for a specific slot 1 From the Tree View in DashBoard double click the Network Controller Card to display a corresponding Device Tab in the Device View 2 Select the DataSafe tab 3 Locate the card slot s you wish to enable DataSafe for 4 Clear the corresponding checkbox in the Disable column This completes the procedure for enabling DataSafe for a specific slot Re naming a Card Slot DashBoard enables you to re name a card slot and have that name display in all Tree Views and the DataSafe tab window for the specific Network Controller Card Use the following procedure to re name an openGear slot in the Tree View 1 From the Tree View in DashBoard double click the Network Controller Card to display a corresponding Device Tab in the Device View 2 Select the Setup tab 3 Inthe Card Slot Names section of the Setup tab locate the slot you wish to re name 4 Enter the new name for the card slot in the text field provided This completes the procedure for re naming an openGear slot in the Tree
30. hBoard Lite applet System Requirements Ensure that your system meets the following requirements before using the DashBoard Lite applet MFC 8310 N or MFC 8320 N software version 2 20 or higher Refer to the section Software Upgrades for the MFC 8300 Controller Card for details on upgrading the software for your card Computer running the Microsoft Windows XP Windows Vista or Windows 7 operating systems Firefox 3 or higher or Microsoft Internet Explorer 7 or 8 Java 6 update 11 or higher Ensure that the Java 6 plug in is properly configured for your web browser Running the DashBoard Lite Applet Use the following procedure to run the DashBoard Lite applet 1 oa Bon Make a note of the IP address for the frame you are attempting to access Start your web browser from your computer desktop Enter the frame IP address into the Address Bar of your web browser Press Enter to display the openGear Frame Configuration web page Click the DashBoard Lite icon to launch the DashBoard Lite applet Wait while DashBoard Lite verifies the version of Java installed on your computer Once your version of Java is verified the DashBoard Lite applet opens in the web browser This completes the procedure for running the DashBoard Lite applet 7 2 e DashBoard Lite Applet MFC 8300 Series User Manual Ver 1 0 DashBoard Lite Applet Overview When first started the DashBoard Lite applet connects to and displays the
31. he lt Update Slot button Checkbox is cleared Press this button to load the current DataSafe data to the cards This button is enabled only if a software version incompatibility exists Displays the current slot name and the slot number y For example Slot 5 1 The slot name is set in the Cards Slot Name field of the Setup tab MFC 8300 Series User Manual Ver 1 0 DashBoard Menus e 6 9 The card displays a warning in Checkbox is selected DashBoard if any of the card slots have a new or changed entry Mask Warning The card does not display a warning in Checkbox is cleared DashBoard if any of the card slots have a new or changed entry 6 10 e DashBoard Menus MFC 8300 Series User Manual Ver 1 0 SNMP Tab Table 8 6 summarizes the SNMP Menu options available in DashBoard for the MFC 8300 Series Controller Cards with the SNMP feature Table 8 5 SNMP Menu Items TrapiNotitication Adds a trap notification target Target Adds the selected target Deletes the selected target Read Community Specifies the SNMP password for GET String requests Write Community Specifies the SNMP password for SET String requests Applies the current changes and saves them to the card memory Apply Notes on the Trap Notification Target Feature Keep the following in mind when adding and saving Trap Notification targets in the SNMP tab e When entering a new target in the Trap Notification Target field enter the tex
32. ich allows cards in the DFR 8300 series frame to be monitored and controlled using the DashBoard Control System Network connection with an MFC 8320 S is only available in a DFR 832x series frame Communication is possible only when the Network Controller card is suitably configured to match the network to which it is connected Note Consult your IT Department before configuring any network settings This section explains the necessary parameters and lists several possible methods for managing these parameters Automatic configuration using DHCP When shipped from the factory the Network Controller card is configured to automatically obtain network settings from a Dynamic Host Configuration Protocol DHCP server Since most networks have a DHCP server available this method is applicable to most users and is the recommended method e Preset configuration using DIP switch es The Network Controller card can be forced to use specific pre defined network settings by means of DIP switches located on the card surface This can be used to establish initial communications when no DHCP server is available or to override a custom user configuration e Custom user configuration via DashBoard Using the network setting options available in the DashBoard Control System you may configure the Network Controller card to use a static address or enable DHCP for automatic configuration This can only be done once communication has been est
33. k settings of your computer are compatible with those chosen for the Network Controller card Note The P Addresses of the Network Controller card and your computer must be similar but not identical and the Subnet Mask must match exactly the same For example if the Network Controller card has an IP Address of 192 168 1 1 then your computer should be configured for an IP Address with 192 168 1 X where X is a number other than 1 5 Before you begin and to prevent IP Address conflicts isolate the Network Controller card and your DashBoard computer from the rest of your network MFC 8300 Series User Manual Ver 1 0 Installation e 2 5 e If you are using a hub or switch unplug all devices except the Network Controller card and your DashBoard computer or e Connect the DFR 8300 series frame directly to the DashBoard computer Note The MFC 8320 S and MFC 8320 N support Auto MDIX enabling you to use any ethernet cable when connecting the frame to the DashBoard computer 6 Launch DashBoard on your computer 7 Power up the DFR 8300 series frame 8 9 Wait approximately 30 seconds while the frame establishes network communications Verify that the Network Controller card displays in the Tree View of DashBoard 10 Should the card fail to display after a minute or two e Verify the ethernet cables are properly connected e Check the link activity LEDs found on the ethernet RJ 45 connectors e Verify tha
34. ling an MFC 8300 Controller Card e Network Configuration e Enabling SNMP Support e Software Upgrades for the MFC 8300 Controller Card MFC 8300 Series User Manual Ver 1 0 Installation e 2 1 Before You Begin Before you begin ensure to read the following sections Static Discharge Throughout this chapter please heed the following cautionary note ESD Susceptibility Static discharge can cause serious damage to sensitive a semiconductor devices Avoid handling circuit boards in high static environments such as carpeted areas and when wearing synthetic fiber clothing Always exercise proper grounding precautions when working on circuit boards and related equipment Unpacking Unpack each card you received from the shipping container and check the contents If any items are missing or damaged contact your openGear sales representative or Sierra Video directly 2 2 e Installation MFC 8300 Series User Manual Ver 1 0 Installing an MFC 8300 Controller Card This section outlines how to install an MFC 8300 Controller Card in a DFR 8300 series frame The same procedure applies regardless of the frame or card type Installing an MFC 8300 Controller Card Use the following procedure to install an MFC 8300 Controller Card into a DFR 8300 series frame 1 Open the frame door With the frame door open unscrew the MFC 8300 Card Retaining Screw Part No 850 040R enough to eliminate any protrusion into the card guide slot
35. ller card Subnet Mask This is the Subnet Mask address for your LAN Default Gateway This is the IP Address for connection outside the subnet 7 To save the new settings click Apply in the Network tab The settings are saved immediately and take effect except when overridden by DIP Switch settings Click Cancel to revert to the previous settings This completes the procedure for configuring the network settings via DashBoard MFC 8300 Series User Manual Ver 1 0 Installation e 2 7 Enabling SNMP Support Certain versions of the MFC 8300 Controller Cards provide support for remote monitoring and control of your frame and openGear cards using SNMP Simple Network Management Protocol which is compatible with many third party monitoring and control tools Refer to Table 1 1 for a list of cards that support SNMP Note The MFC 8320 S does not support SNMP Enabling SNMP Support for the MFC 8320 N Before proceeding with this section ensure that you have configured the network settings for your card as outlined in the section Network Configuration Note f SNMP is enabled on an MFC 8320 N it will perform as an MFC 8320 NS although DashBoard and SNMP still displays MFC 8320 N Use the following procedure to enable SNMP support using the SNMP tab in DashBoard 1 In DashBoard display the Device tab of the MFC 8320 N by double clicking its status indicator in the Basic Tree View 2 From the Devi
36. lost during the upload process there will be no response from the card It is recommended to perform the following 1 Verify the card is powered on 2 Verify communications by re starting the upload process 3 Ifthe upload process still fails re boot the card and re start the upload process again Messages in the Upload Failed Dialog You may receive a message in the Upload failed dialog that indicates the reason for the failure Selected file does not exist Click OK and re start the upload process Selected file is not a valid upload file Click OK and re start the upload process Selected file is rejected by the card Verify that you are uploading the software to the correct card For example you will receive this message when attempting to upload FSR 6601 software to a SRA 8601A card No response from device The upload failed while in progress due to a loss of power or communications Refer to the section Power or Communications Loss Recovering from a failed upload To recover from a failed upload o Re boot the card by clicking Reboot in the Device tab o Wait for the card to boot up then o Re start the file upload process MFC 8300 Series User Manual Ver 1 0 DashBoard Lite Applet e 7 9 7 10 e DashBoard Lite Applet MFC 8300 Series User Manual Ver 1 0 Service Information In This Chapter This chapter contains the following sections e Troubleshooting Checklist e Warranty and R
37. me a la norme NMB 003 du Canada EUROPE This equipment is in compliance with the essential requirements and other relevant provisions of CE Directive 93 68 EEC INTERNATIONAL This equipment has been tested to CISPR 22 1997 along with amendments A1 2000 and A2 2002 and found to comply with the limits for a Class A Digital device cause radio interference in which case the user may have to take adequate A Notice This is a Class A product In domestic environments this product may measures Maintenance User Serviceable Parts Routine maintenance to this openGear product is not required This product contains no user serviceable parts If the module does not appear to be working properly please contact Technical Support using the numbers listed under the Contact Us section on the last page of this manual All openGear products are covered by a generous 5 year warranty and will be repaired without charge for materials or labor within this period Refer to the Warranty and Repair Policy section in this manual for details Environmental Information The equipment that you purchased required the extraction and use of natural resources for its production It may contain hazardous substances that could impact health and the environment To avoid the potential release of those substances into the environment and to diminish the need for the extraction of natural resources Sierra Video encourages you to use the appropriate
38. n the United States and other countries Sierra Video is independent of Sun Microsystems Inc e Microsoft Internet Explorer and Windows are either registered trademarks or trademarks of Microsoft Corporation in the U S A and or other countries e Firefox is a registered trademark of the Mozilla Foundation e All other product names and any registered and unregistered trademarks mentioned in this manual are used for identification purposes only and remain the exclusive property of their respective owners Important Regulatory and Safety Notices Before using this product and any associated equipment refer to the Important Safety Instructions listed below so as to avoid personnel injury and to prevent product damage gt Products may require specific equipment and or installation procedures be carried out to satisfy certain regulatory compliance requirements Notices have been included in this publication to call attention to these specific requirements Symbol Meanings This symbol on the equipment refers you to important operating and maintenance servicing instructions within the Product Manual Documentation Failure to heed this information may present a major risk of damage or injury to persons or equipment Warning The symbol with the word Warning within the equipment manual indicates a potentially hazardous situation which if not avoided could result in death or serious injury
39. ndicates when a currently installed card has a card type or software incompatibility e When there is a DataSafe mismatch on the slot the Update Slot button is enabled for that slot Click this button to replace the last saved parameters with the current card parameters Use the Force button in the DataSafe tab to force the currently saved DataSafe data to load to all cards with software mismatches and store the new information Refer to the DashBoard Control System User Manual for details Resetting a Network Controller Card to Factory Defaults Through DashBoard you can reset the factory settings of the Network Controller Card using the Restore button in the Setup tab Note that the frame name is unaffected Important Clicking the Restore button erases all DataSafe data for the Network Controller Card Pressing the Restore button in the Setup tab of the Network Controller card performs the following tasks in DashBoard All values in the Setup tab of the Network Controller card are reset to the factory defaults e All Slot names are deleted Slot name fields are blank and all DashBoard fields are updated with the default names 5 4 e DataSafe MFC 8300 Series User Manual Ver 1 0 DashBoard Menus In This Chapter This chapter provides information the DashBoard menus available for the MFC 8300 Series Controller Cards Note that some of the available menus and options are dependent on the card you are using Default
40. o PPly the Network Settings Cancel Cancels any setting changes and resets the Network Settings to the previous values 6 8 e DashBoard Menus MFC 8300 Series User Manual Ver 1 0 DataSafe Tab Table 6 5 summarizes the DataSafe Menu options available in DashBoard for the MFC 8300 Series Controller Cards Note This tab is not available when using an MFC 8320 S This tab displays an array of cards based on the frame the selected card is installed in Table 6 5 DataSafe Menu Items Displays information for the card currently installed in that slot where aaa bbbb aaa bbbb represents the card name and represents the current software version of the card Card Type and Software Revision Press this button to automatically update Correct Mismatch lt Update Slot the slot with the new card information indicated in the Conflict field When blank this field indicates that the card currently in the slot has the same card type and software version as the i saved DataSafe data Conflict Indicates that the software version or the card type do not match the saved data for the slot Disables DataSafe for the selected slot You may still monitor the slot but you Checkbox is selected cannot update the slot with any new configuration data received when a new f card is installed in the slot Disable Enables the Conflict field to display any card mismatch information To update the slot you must press t
41. o a version higher than v1 12 Use the following procedure to upgrade the software on a MFC 8300 Controller Card 1 2 10 Contact Sierra Video Technical Support for the latest software version file In DashBoard display the Device tab of the MFC 8300 Controller Card by double clicking its status indicator in the Basic Tree View From the Device tab click Upload to display the Select file for upload dialog Navigate to the bin upload file you want to upload to the MFC 8300 Controller Card Click Open to display a confirmation dialog Click Continue in the Confirm Upload dialog to return to the Device tab Follow the on screen instructions to upload the selected file to the card Wait until the file is uploaded An Upload Complete dialog displays once the file is loaded Click OK in the Upload Complete dialog Click the Reboot button in the Device tab for the upgraded card DashBoard automatically saves all your settings before starting the reboot process Operating Tip The Reboot button is disabled during the upload process Once the upload process completes the Reboot button is enabled 11 Click OK in the Confirm dialog 12 Click Yes to begin the reboot process 13 Monitor the upgrade progress bar displayed in DashBoard while the software is upgraded on your MFC 8300 Controller Card Note The communications processor of the MFC 8300 Controller Card requires approximately 30 seconds
42. ocated at the top of the vertical bar that separates the Status Area and the Settings Area within the Device View Click the arrows to maximize or minimize the Status and Settings Areas in the direction of that arrow For example with all areas maximized click the top arrow to maximize the Settings Area within the Device View Click the bottom arrow to return the areas of the Device View to the default size Click the bottom arrow again to maximize the Settings Area within the Device View 4 Settings Area This area is located in the tabbed menu on the right side of the screen and is used to configure the parameters for the card Each parameter has an appropriate control for configuring that parameter The following features may be available a drop down box of selections aslider for limited range variables or anentry field with arrows for continuous variables 5 Button Area The following buttons are available at the bottom of the Device View Add Frame button Use this button to display a new frame in the Navigation Pane Refresh button Use this button to request the latest information from the card Upload button Use this button to upload new software to the card Reboot button Use this button to instruct the card to reboot Close button Use this button to close the specific Device tab Device View You can select a device from the Navigation Pane to display its tab in the Device View Selecting a De
43. on using DIP Switches res 2 5 Custom User Configuration via DashBoard cece cneeeneeeneeeeeees 2 6 Enabling SNMP Support ose ere neie eee nar Asa Pope ana a ia Ea ane 2 8 Enabling SNMP Support for the MFC 8320 N sssssessesesseeseresrsresrssrerrsserrinsesrreresee 2 8 Configuring the SNMP Agent using DashBoard 2 9 Software Upgrades for the MFC 8300 Controller Card o 2 10 MFC 8320 S Setup 3 1 h This Chapter essi senta las pala aise eek in dog nite erin ete ee 3 1 Controls for the MFC 8320 S serrer irentsi siener eesi is eip e enearo E rE Eei Eh 3 2 SW3 DIP Switch Settings on the MFC 8320 S 3 2 Buttons and Jumpers on the MFC 8320 S 3 3 LEDs on the MFC 8320 S hrer n r E a E EEr a a e aA aeS 3 4 MFC 8320 N Series Setup 4 1 In This Chapter monnen pea i ate hen eee GH heat E eos 4 1 Controls for the MFC 8320 N ooo eceeceecesecesecesecesecaaecaeecaeeeaeseaeeeeeeeseeseesaecssecsaeenaessaecaaeees 4 2 SW3 DIP Switch Settings on the MFC 8320 N 4 2 Buttons and Jumpers on the MFC 8320 N a 4 3 LEDs on the MPC 8320 N issu sive naaar cede a EEE acd E R E E aA ESTESE 4 3 SNMP Monitoring on the MFC 8320 N e 4 4 DataSafe 5 1 In This Chapter 43 6268 cs Seti ee eh ik Rane a eal aie ae ate elias 5 1 OVELVIEW site he feta te i es al ei ei rok Se aaa pa ada aia aes 5 2 DataSafe and N
44. ontroller Card 8 2 e Service Information MFC 8300 Series User Manual Ver 1 0 Warranty and Repair Policy The MFC 8300 Series Controller Card are warranted to be free of any defect with respect to performance quality reliability and workmanship for a period of FIVE 5 years from the date of shipment from our factory In the event that your MFC 8300 Series Controller Card prove to be defective in any way during this warranty period Sierra Video reserves the right to repair or replace this piece of equipment with a unit of equal or superior performance characteristics Should you find that this MFC 8300 Series Controller Card have failed after your warranty period has expired we will repair your defective product should suitable replacement components be available You the owner will bear any labor and or part costs incurred in the repair or refurbishment of said equipment beyond the FIVE 5 year warranty period In no event shall Sierra Video be liable for direct indirect special incidental or consequential damages including loss of profits incurred by the use of this product Implied warranties are expressly limited to the duration of this warranty This User Manual provides all pertinent information for the safe installation and operation of your openGear Product Sierra Video policy dictates that all repairs to the MFC 8300 Series Controller Card are to be conducted only by an authorized Sierra Video factory representative Ther
45. peee Indicates the fan speed of the frame This is Fan Speed set using the Fan Speed option in the Setup tab Fan Door Indicates the state of the fan door CPU Load average for the Primary Processor of the card RAM available bytes Memory Used x Total Memory y CPU headroom x xx y yy z 22 Hardware Read only Processing power available for the Auxiliary Processor of the card This field ANRC caso is only displayed when using an MFC 8310 N On board processing memory available for the Auxiliary Process of the card This field is only displayed when using an MFC 8310 N Indicates the state of the AVR on the AVR State FINC This is applicable to MFC 8310 NS cards with software versions of 2 0 or higher No DataSafe mismatch is occurring Indicates that a new card has been installed in the frame and a DataSafe mismatch has occurred This field is only displayed when using an MFC 8320 N AVR RAM available DataSafe State Yellow The CPU Load average is displayed in the following format where x xx represents in the last minute y yy represents the last five minutes and z zz is the last fifteen minutes 6 4 e DashBoard Menus MFC 8300 Series User Manual Ver 1 0 PSU1 Current mA cu consumption for Frame Power PSU2 Current mA a consumption for Frame Power Frame Power W Frame power consumption Power Read only Max Slot Current Indicates which card slot in the frame is mA drawing the most pow
46. rify that source equipment is operating correctly and that a valid signal is being supplied 6 Output Signal Path Verify that destination equipment is operating correctly and receiving a valid signal 7 Card Exchange Exchanging a suspect card with a card that is known to be working correctly is an efficient method for localizing problems to individual cards MFC 8320 S Alarm Mute Bootload Button In the unlikely event of a complete card failure you may be instructed by a Sierra Video Technical Support specialist to perform a complete software reload on the MFC 8320 S The Alarm Mute Bootload button SW1 enables emergency booting in case of flash corruption or to recover from a failed software upgrade The MFC 8320 S contains a primary software load and two backup loads When the Alarm Mute Bootload button is pressed and held during power up the card will try the two backups in turn instead of the primary load If a valid backup is found it is copied into the primary load If neither backup is valid then all LEDs are lit to indicate a failure When running from a backup copy that differs from the primary load the Frame Status indicator in the Hardware tab of DashBoard displays Running a backup code If this message displays Sierra Video recommends performing a software upgrade to ensure that all copies remain valid MFC 8320 N Bootload Button The Bootload function of SW1 is not implemented on the MFC 8320 N Network C
47. specific frame you entered the IP Address for and the devices installed in that frame The interface resembles the DashBoard interface but does not support the restoring of card settings from a file nor the porting of card settings from one card to another Interface Overview This section includes a brief summary of the DashBoard Lite applet interface and its components Figure 7 1 DashBoard Lie Applet Interface Example 1 Navigation Pane The DashBoard Lite applet displays the following details in the Navigation Pane An indicator for the frame If you entered a new name using the Add Frames dialog it is displayed beside the indicator The indicator beside the frame is the worst case status of all cards in the frame The product name for each card installed in the frame and which slot it is in The name for each card is the product name as reported by the card Indicators for each card in the frame The cards and their status are detected automatically 2 Status Area This area is located in the tabbed menu on the lower left of the screen This area displays the status parameters as reported by the card including the Product tab The Product tab displays the product name alarm status details about the most serious alarm reported and the connection status The information in the Status Area is read only MFC 8300 Series User Manual Ver 1 0 DashBoard Lite Applet e 7 3 3 Arrow Buttons The Arrow buttons are l
48. t in the field and then press Enter to enable the Add button e Click the Add button to add the new target to the Trap Notification Target drop down list A maximum number of 6 strings are displayed in the Trap Notification Target drop down list at one time If at the maximum number you must select a string from the drop down list and delete it before adding a new entry Press Apply to save the strings in the Trap Notification Target drop down list to non volatile memory MFC 8300 Series User Manual Ver 1 0 DashBoard Menus e 6 11 6 12 e DashBoard Menus MFC 8300 Series User Manual Ver 1 0 DashBoard Lite Applet In This Chapter If you are using an MFC 8320 N or MFC 8310 N Network Controller Card running software version 2 20 or higher you can access the DashBoard Lite applet using a web browser The DashBoard Lite applet enables you to make card adjustments through a web browser interface instead of installing the DashBoard Control System software on your computer This chapter provides information on installing accessing and using the DashBoard Lite applet The following topics are discussed Before You Begin DashBoard Lite Applet Overview Adding Frames to the DashBoard Lite Applet Using the DashBoard Lite Applet Uploading Software to a Card Troubleshooting MFC 8300 Series User Manual Ver 1 0 DashBoard Lite Applet e 7 1 Before You Begin Refer to the following sections before using the Das
49. t you have properly performed each step of this procedure e Contact Sierra Video Technical Support if you cannot establish a connection This completes the procedure for using a preset network configuration using the DIP Switch es Custom User Configuration via DashBoard Once communication has been establish with the Network Controller card the network settings may be further adjusted using the following procedure Note that the steps are optional you may perform as many or as few as needed Operating Tip Some settings may require that you configure a DIP Switch SW3 before proceeding Refer to the section Controls for the MFC 8320 S or Controls for the MFC 8320 N for details on configuring this switch for your card Use the following procedure to configure the network settings via DashBoard 1 2 6 e Installation In DashBoard display the Device tab of the Network Controller card by double clicking its status indicator in the Basic Tree View From the Device tab select the Network tab To change the display name of the frame enter a new name in the Frame Name field To change the Network Time Server address enter the new IP Address in the NTP Server field To change between Static and DHCP addressing select an option in the Addressing Mode area MFC 8300 Series User Manual Ver 1 0 6 Configure the network settings as required e IP Address This is the IP Address of the Network Contro
50. take back systems These systems will reuse or recycle most of the materials from your end of life equipment in an environmentally friendly and health conscious manner The crossed out wheeled bin symbol invites you to use these systems If you need more information on the collection reuse and recycling systems please contact your local or regional waste administration You can also contact Sierra Video for more information on the environmental performances of our products openGeal Contents Introduction 1 1 In This Chapter ses ns svete cok tedecbtes vanessa a aoa Sob senso cheese hs dant ocreen ane ae 1 1 A Wordeof Thanks sic ss8 56 iene Sahai ie ean Baik lees 1 1 Features tc en ai aged ee oe tc eet E 1 2 Documentation Terms lt 5 sic2204 becsssesectesvessistavesesndvshsstebepessensssuscsevapestessecssbaeassageesesssasseuavecoeteseas 1 3 Installation 2 1 h Tus Chapter cais mis eas Siegen is Rie Sates Sas ie eee BONS 2 1 Before YON Begin a a a Eaa a a e a a haiei an iS 2 2 Static DISCNALOO o iee prees sh peneana eike aee hav E ENESE E E 2 2 Unpacking on e e EEEE E EE E EE EEEE 2 2 Installing an MFC 8300 Controller Card esssseesseeeeseeeseeeseseeesrseerrsserrresesreereseerrssenrenresrenresee 2 3 Installing an MFC 8300 Controller Card a 2 3 Network Conti guration oerni eenen e n Sitges sgh sapiens Gi ds R E EN R dd 2 4 Automatic Configuration using DHCP 2 4 Preset Configurati
51. tures such as the Alarm Mute button and the Alarm Config jumpers SW1 Alarm Mute J1 Alarm Config SW2 Reset Button SW3 DIP Switch Figure 4 1 MFC 8320 N Card Controls SW3 DIP Switch Settings on the MFC 8320 N This section briefly summarizes the SW3 DIP Switch settings on the MFC 8320 N Refer to Figure 4 1 for the location of SW3 Note that Figure 4 2 shows the DIP Switches in the ON position Figure 4 2 SW3 DIP Switch Set to the ON Positions SW3 1 SW3 2 IP Address Setup SW3 1 and SW3 2 are used in conjunction with the DashBoard menus to set the IP Address of the MFC 8320 N Refer to Table 4 1 for DIP Switch positions For more information on configuring the network settings for your card refer to the section Network Configuration Table 4 1 SW3 1 and SW3 2 Positions SW3 1 Position SW3 2 Position Descriptions The card IP Address can be set by the user from the DashBoard Network tab This is the default setting The card IP Address is automatically assigned DHCP Mode The card IP Address is set to 192 168 2 1 The card Subnet Mask is set to 255 255 0 0 The card IP Address is set to 10 1 2 1 The card Subnet Mask is set to 255 255 0 0 4 2 e MFC 8320 N Setup MFC 8300 Series User Manual Ver 1 0 SW3 3 SW3 4 SW3 3 and SW3 4 are not implemented at this time Buttons and Jumpers on the MFC 8320 N This section briefly outlines the various buttons and jumpers located on the MFC
52. ty LEDs found on the ethernet RJ 45 connectors e Ensure the network settings for the Network Controller card are set to the factory default values e If all cables are connected and the LEDs do not indicate an error then automatic configuration is not possible Proceed to the section Preset Configuration using DIP Switches This completes the procedure for establishing communications with the Network Controller card Preset Configuration using DIP Switches This method is used to established initial communications when no DHCP server is available or to override a custom user configuration and is intended to be used temporarily in order to establish communication Once initial communications are established the Network Controller card should be configured for either DHCP or Static operation Note Use of this method for normal operation is not recommended as there is a high chance of IP Address conflicts Use the following procedure to use a preset network configuration using the DIP Switch es 1 Power down the DFR 8300 series frame that houses the Network Controller card 2 Quit DashBoard on your computer 3 Set the DIP Switch to chose the preset IP Address e Ifyou are using an MFC 8320 S in a DFR 832x series frame refer to the section SW3 DIP Switch Settings on the MFC 8320 S e If you are using an MFC 8320 N refer to the section SW3 DIP Switch Settings on the MFC 8320 N 4 Ensure the networ
53. ute button SW1 on the card edge of the MFC 8320 S mutes the audio alarm for two minutes If a fault condition is still present when the mute timeout ends the card re activates the audio alarm Reset Button SW2 The Reset button SW2 is not implemented at this time Alarm Config Jumper J4 The Alarm Config jumper J4 enables or disables the audio alarm signal The Alarm LED is still lit if alarm conditions are occurring but the audio will be off Refer to Figure 3 3 and the card labeling for jumper positions PAT A o o Jumper Position Jumper Position 1 2 2 3 Figure 3 3 Alarm Config Jumper Pin Positions Enabled To enable the alarm feature set the jumper into Position 1 2 e Disabled To disable the alarm feature set the jumper into Position 2 3 MFC 8300 Series User Manual Ver 1 0 MFC 8320 S Setup e 3 3 LEDs on the MFC 8320 S The front card edge of the MFC 8320 S and the frame door have LED indicators for the cooling module fan alarm and communication activity Refer to Figure 3 4 for the location of the card edge LEDs on the MFC 8320 S Alarm LED DS1 OK LED DS1 Alarm Mute Switch SW1 Alarm Config Jumpers J4 CAN LED DS3 Ethernet LED DS4 SW3 DIP Switch Figure 3 4 MFC 8320 S Card edge Controls Table 3 2 provides information on the LED displays of the MFC 8320 S Table 3 2 MFC 8320 S LED Descriptions LED Color Description When lit this LED indicates a major alarm
54. vailable options unless otherwise noted e All references to the DFR 832x series frames also includes all versions of the DFR 8320 and DFR 8321 series frames unless otherwise noted e All references to the MFC 8320 N Network Controller Card also includes the MFC 8320 NS unless otherwise noted e References to DIP Switch positions on the card are in the following format SW X where represents the silk screen label on the card for the set of DIP Switches and X represents the position For example SW1 8 refers to the SW1 Switch position 8 Operator and User refer to the person who uses the MFC 8300 Series Controller Card Board and Card refer to openGear terminal devices within openGear frames including all components and switches System and Video system refer to the mix of interconnected production and terminal equipment in your environment e DashBoard refers to the DashBoard Control System The Operating Tips and Note boxes are used throughout this manual to provide additional user information MFC 8300 Series User Manual Ver 1 0 Introduction e 1 3 1 4 e Introduction MFC 8300 Series User Manual Ver 1 0 Installation In This Chapter This chapter provides instructions for installing the MFC 8300 Controller Card configuring the network settings and enabling the SNMP monitoring option This following topics are discussed e Before You Begin e Instal
55. values are indicated with an asterisk The DashBoard Control System enables you to monitor and control openGear frames and cards from a computer DashBoard communicates with other cards in the DFR 8300 series frame through the MFC 8300 Series Controller Cards You can download the DashBoard software and manual from the Sierra Video website The following topics are discussed MFC 8300 Series User Manual Ver 1 0 Status Tab Setup Tab Network Tab DataSafe Tab SNMP Tab DashBoard Menus e 6 1 Status Tabs Table 8 1 summarizes the Status tab parameters available in DashBoard for the MFC 8300 Series Controller Cards The Status tabs provide read only information such as software revision issue fan door status and power consumption Table 6 1 Status Tab Items F N Name as defined by the user in the Network Do tab Refer to Table 6 4 Frame S N A Indicates the Frame Serial Number Elis Indicates the model number of the card to fome fumo SW3 1 and SW3 2 are set to OFF the Addressing Mode is set to DHCP in BHP serpy User DashBoard The network automatically assigns the card ethernet settings SW3 1 and SW3 2 are set to OFF the Static set by user Network Read only Network Source Addressing Mode is set to Static in DashBoard User defines the ethernet settings from the Network tab DHCP set by DIP Factory Default 1 4 When installed in a DFR 832x series frame only 6 2 e DashBoard Menus S
56. vice tab enables you to view the information on that device such as product information monitoring options and editable parameters Each Device tab is labeled with the name of the frame the slot number that the device is installed in the device type and the status indicator You can have several Device tabs open at any time in the Device View such as displayed in Figure 7 1 7 4 e DashBoard Lite Applet MFC 8300 Series User Manual Ver 1 0 Adding Frames to the DashBoard Lite Applet Once the DashBoard Lite applet is running you can select additional openGear frames to communicate with This section outlines the connection methods for adding frames There are two connection methods for adding a frame Automatic Detection Select this option to enable the DashBoard Lite applet to automatically connect and add the frame to the Navigation Pane It is recommended to select this method if the IP Address of your frame may change This is the default method Advanced Connection Select this option when connecting via TCP through an MFC 8320 N Network Controller card Advanced Connection allows you to select the type of connection to the frame and enter the IP Address of the device You can also select this connection if the openGear frame you want to add is not listed in the Automatic dialog Adding Frames to the DashBoard Lite Applet Use the following procedure to add a frame to the DashBoard Lite applet 1 Ensure the DashBoard
57. vided in the Settings Area The parameters available in the Settings Area depends on the card you have selected to configure 4 To close a tab so that it is no longer displayed in the Device View Right click the tab Select close to close the selected tab You can also click Close in the selected tab Select close all to close all card tabs This completes the procedure for changing and verifying card information for an MFC 8320 N 7 6 e DashBoard Lite Applet MFC 8300 Series User Manual Ver 1 0 Uploading Software to a Card Use the following procedure to upload software to a card 1 Select the Device tab in the Device View for the device you wish to upload software to 2 In the Device tab select Upload to display the File Upload dialog 3 Navigate to the directory where the upload file is stored and select the file to be sent Note The Upload button is disabled when the Read Only check box is selected 4 From the File Selection dialog click Open The DashBoard Lite applet reads the file and displays a Confirmation dialog This dialog displays the selected upload file name type size and the file creation date 5 From the Confirmation dialog you scan select from the following E Click Cancel to cancel the upload of the file and return to the Device View completely for 60 seconds or more Cancelling an upload will leave the card in an 1 Important Do NOT click Cancel unless the upload progress

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