the Quick Start Guide
Contents
1. LICENSES AL 09 1312 DE 09 172 FL MSI s license number is EG13000363 Alarm companies are regulated by the Department of Business and Professional Regulation Division of Professions Electrical Contractors Licensing Board 1940 N Monroe St Tallahassee FL 32399 0782 Phone 850 487 1395 GA MSI s license number in GA REG License LVA205568 Alarm companies are regulated by GA Construction Industry Licensing Board 237 Coliseum Drive Macon GA 31217 3858 Phone 478 207 2440 TX MSPs License number is B16038 MSPs operating license is issued by the Texas Board of public safety Private Security Bureau P O Box 4087 Austin Texas 78733 512 424 7710 VA 11 6214 Melaleuca 2009 Melaleuca Inc the USA 87 ic com 10 09U 101000721 The Wellness Company MELALEUCA HOME SECURITY QUICK START GUIDE Thank you for choosing Melaleuca Security This Quick Start Guide will give an overview of how to set up and test your system Refer to your User Manual for more detailed information on any of the components or contact us with any questions Support Hotline 1 877 760 3444 Email inquiries HomeSecurity Melaleuca com THIS FAMILY PROTECTED BY SECURITY T YOUR NEW MELALEUCA SECURITY SYSTEM Familiarize yourself with the components of your security system but do not remove sensors from their individual boxes until you complete step 2a Each sensor is2. PDA or web enabled Cell Phone Go to www MelaleucaSecurity com pda and Login using your User Name and Password to access your account Select Disarm and click Set You may also use the downloaded application on your iPhone or BlackBerry see 8b for downloading instructions Features available to Interactive Security customers only FALSE ALARM PREVENTION There may be times when you accidentally set off your alarm Reasons for false alarms include e Your system is armed in Stay Mode and you forget to disarm it before leaving your home e Your system is armed either in Stay Mode or Away Mode and you fail to disarm upon reentering your home e A Smoke Heat detector optional equipment is triggered by overcooking food e A panic alarm is accidentally activated using the Keychain Remote the Control Panel or a Personal Emergency Button optional equipment In the event of a false alarm don t panic Your alarm siren will sound and even though it will be loud stay calm Don t worry most of our customers will accidentally cause a false alarm at some point TO CANCEL A FALSE ALARM First enter your User Code on the Control Panel to disarm the system See section 4c Disarming Your System Second call Melaleuca Security at 1 877 760 3444 Provide your verbal Password and state that all is okay and that it was just a false alarm To disarm using your Keychain Remote press the button on your keyc
3. e Push the red battery wire completely into the keypad If you have the Basic Security Package your system will communicate with the Central Monitoring Station over your landline phone Plug the Control Panel s phone cord into the phone jack you ve chosen to use To connect a telephone through the same jack plug the telephone line into the back of the Control Panel Run a phone test after connecting the Control Panel to your landline Scroll to Systems Test and press Enter Enter your User Code 1 2 3 4 or the code you selected when you ordered your system Scroll to Comm Test and press enter If the phone test succeeds the LCD display will read Comm Test OK in about two minutes If you get a failure notification make sure your connections are correct and your phone line is working If the test fails a second time call 877 760 3444 for assistance A Counter top Control Panel setup B Device Placement Melaleuca Security uses wireless sensors to monitor activity in your home Typical systems include Door Window Sensors and Follow these instructions to identify an ideal spot for placing your Control Panel DO locate your control panel In a central area of your home Above ground not in a basement On any flat surface such as a counter tabletop or shelf unless wall mounting In a place where it can plug into a non switched non ground fault interrupted GFI electrical outlet an outlet that is
4. of your equipment has been properly installed and is communicating with Melaleuca Security 1 877 760 3444 ACTIVATION HOURS Monday Friday 9 a m to 7 p m MT To set up a time for security setup please call 1 877 760 3444 O HOW TO USE YOUR SECURITY SYSTEM A Arming Your System Away Mode B Arming Your System Stay Mode In Away Mode all of your exterior Door Window Sensors and your interior Motion Sensors will be armed Use this mode to In Stay Mode only your exterior Door Window Sensors will be armed Use this mode when your home is occupied at night arm your system when your home will be unoccupied for example Important Note Regarding Pets Your motion sensors are designed to ignore pets that weigh less than 40 pounds If you have The four ways to arm your system in Stay Mode are listed below pets that weigh more than 40 pounds arm your system in Stay Mode which only activates Door Window Sensors not Motion Sensors so that your pets do not trigger a false alarm After initiating the arming sequence the panel will beep for 60 seconds before actually arming giving you the opportunity to exit your home HOW TO ARM YOUR SYSTEM IN AWAY MODE The four ways to arm your system in Away Mode are listed below 1 Using Your Control Panel Press the Doors amp Windows button ee l i l l l e Once to allow for a 30 second entry delay After initiating the arming sequence you will have 60 seconds to exit throug
5. G AN ARMING PERIOD During the arming delay press the Bypass button followed by your user code Use the circular navigation buttons at the top right of the Control Panel to scroll to the sensor you wish to bypass and press Enter Tip You may wish to bypass a sensor when you want your system armed but would like to leave a window open for example C Panic Alarms Initiate a panic alarm when you need immediate help and Melaleuca Security will contact the appropriate emergency services to assist you The circular menu buttons next to the keypad on the bottom left of your Control Panel issue the alarm Press and hold the cross button for a medical emergency the star button for police or the flame button for fire until the alarm sounds Control Panel Panic Buttons Keychain Remote Personal Emergency Wrist Band HOW TO USE MELALEUCASECURITY COM If you have an Interactive Security Stystem you will have access to monitor and control your system through the Internet After calling to test and activate your new Melaleuca Security system you will receive login credentials to the www MelaleucaSecurity com website MelaleucaSecurity com will keep you connected to your home and family when you are away You can access MelaleucaSecurity com from the browser on any computer connected to the Internet or from a web enabled cell phone or PDA Web www MelaleucaSecurity com A Web Access You can use your MelaleucaSecurity com web account
6. ancel the alarm ENTRY DELAY PERIOD If armed you have 30 seconds to disarm your system when you reenter your home unless you eliminated the entry delay period when you armed the system see section 4B Arming Your System Stay Mode The system will beep during this 50 second delay period DISARMING YOUR SYSTEM WHILE AT HOME The two primary ways to disarm your system while you are home are listed below n ol a 1 Using Your Keychain Remote J AD Press the button on your keychain once ocoo Note Hold the button down until the green light flashes 2 Using Your Control Panel Simply enter the four digit User Code you selected when ordering your system DISARMING YOUR SYSTEM WHILE YOU RE AWAY Even when you are not at home you can still disarm your system This feature is especially useful if you need to allow someone in your home while you are away such as a neighbor friend or service personnel but you do not want to give that person your User Code Tip If you have frequent visitors to your home such as a neighbor friend or service personnel you may wish to create a personalized User Code for them see section 6 You can disarm your system online or by using your web enabled cell phone or handheld PDA 1 Online Go to www MelaleucaSecurity com and click on the Interactive Services Login Enter your User Name and Password to access your account Select Disarm and click Set 2 Using Your
7. down until the green light flashes for each button press 3 Online Go to www MelaleucaSecurity com and click on the Interactive Services Login Enter your User Name and Password to access your account Select Arm Away and click Set 4 Using Your PDA or web enabled Cell Phone Go to www MelaleucaSecurity com pda and Login using your User Name and Password to access your account Select Arm Away and click Set You may also use the downloaded application on your iPhone or BlackBerry see 8b for downloading instructions Tip Stay Mode refers to arming only your monitored doors and windows You can also arm just your Motion Sensors by pressing only the Motion button This can be useful if your sensors are located in a basement or a different area of the home where you rarely go Keep in mind that arming the Motion Sensors when people are in the house increases the likelihood of a false alarm Features available to Interactive Security customers only Features available to Interactive Security customers only USING YOUR SYSTEM CONTINUED C Disarming Your System You will need to disarm your system in these circumstances e When your system is armed in Stay Mode while you are home you will need to disarm before you leave e When your system is armed in either Stay Mode or Away Mode you will need to disarm upon reentering your home e If you experience a false alarm you will need to disarm your system to c
8. elf Attach adhesive to the bottom of the Motion Sensor and place on any flat surface Hold firmly for 20 seconds Note The red light on the face of the Motion Sensor only illuminates when you initiate a detection test by removing and replacing the back cover After 60 seconds of inactivity the Motion Sensor will automatically return to regular operation and the red light will not illuminate when motion is detected E Optional Equipment Setup If you purchased optional equipment you will find installation instructions for each device in their respective boxes If you would like to expand your security system at any time call Melaleuca Security at 1 877 760 3444 to order optional equipment at our exclusive low prices Common optional equipment includes CONGRATULATIONS ACTIVATE AND TEST YOUR SYSTEM Remote Touchpad Arm disarm the system remotely within the home Glass Break Detector Detect breaking glass in one room up to 25 feet Smoke or Heat Detector Detect smoke or flames within a protected area Carbon Monoxide Detector Monitor for dangerous CO levels inside the home Personal Emergency Button One button notification for medical emergencies Flood or Freeze Detector Activated by water or cold temperature in the home Video Surveillance Camera Watch live or recorded video inside your home Your system is set up and can now be activated Please call Melaleuca Security to confirm that all
9. h an exterior door without triggering an alarm Twice to eliminate the entry delay Meus Seven will beep during this exit delay period If you do not exit the home or open and close an exit door the motion Important Note If you press the Doors amp Windows button twice to arm Stay Mode without an entry delay the alarm siren sensors will not arm This precaution Is in place to reduce false alarms will sound immediately when an exterior door or window is opened You may wish to use this feature in the evening so you ll know Instantly if a door or window is opened 1 Using Your Control Panel Press the Motions button once Press the Doors amp Windows button once Note Both the Motion and Doors amp Windows buttons will light up 2 Using Your Keychain Press the button on your keychain remote once Note Hold the button down until the green light flashes 3 Online Go to www MelaleucaSecurity com and click on the Interactive Services Login Enter your User Name and Password to access your account Select Arm Stay and click Set 4 Using Your PDA or web enabled Cell Phone Go to www MelaleucaSecurity com oda and Login using your User Name and Password to access your account Select Arm Stay and click Set You may also use the downloaded application on your iPhone or BlackBerry see 8b for downloading instructions 2 Using Your Keychain Press the O button on your keychain remote twice Note The button must be held
10. hain once To disarm using your Control Panel simply enter the four digit User Code you selected when ordering your system O USER CODES AND PASSWORDS A Password is a VERBAL CODE that verifies your identity to Melaleuca Security s monitoring center You selected your Password when you ordered your system User Codes disarm your system from the Control Panel or a Remote Touchpad optional equipment The four digit NUMERIC Master User Code you selected when ordering your system is already programmed into your When an alarm is tripped and not promptly disarmed with a Control Panel See the Security Information sheet included User Code or by a Keychain Remote Melaleuca Security will in your shipment call you to verify your safety In the event of a false alarm give the Melaleuca Security representative your correct Additional four digit User Codes may be added and deleted Password and the representative will Know to cancel your for other system users To add or change User Codes call or alarm If you are under duress in an emergency situation email Melaleuca Security If you have Interactive Security give the Melaleuca Security representative an incorrect you can access your online account at Password The representative will then alert the proper www MelaleucaSecurity com and click on the User Codes authorities and they will respond to your emergency tab to create additional User Codes To add or change an account Pa
11. identified by a Sensor label A typical system includes the following components 1 CONTROL PANEL 3 MOTION SENSOR The Control Panel is the brain of your security system Motion Sensors detect activity in a certain area of your It connects with all the sensors in your home and home They can be placed on shelves or other flat surfaces communicates with Melaleuca Security using a telephone or mounted on walls line or a cellular connection 4 KEYCHAIN REMOTE 2 DOOR WINDOW SENSOR The Keychain Remote allows you to arm or disarm your A Door or Window Sensor can monitor anything that system remotely You can also use it to Initiate a opens and closes including doors windows safes panic alarm cabinets and sounds an alert when something is opened while the alarm is armed ADDITIONAL OPTIONAL EQUIPMENT Your customized security system may include additional sensors and components Please consult the User Manuals for these components found in their individual boxes for setup and usage information 2 SYSTEM SETUP A Control Panel Placement and Setup If you have selected the Interactive Security package with the optional cellular communicator connect the antenna by screwing it into the hole in the top of the control panel Connect the battery by pushing the red connectors on the back of the control panel together until the metal part of the plug is completely hidden e Your control panel will now beep
12. ips Install your sensors within 100 feet of the control panel and no more than approximately 5 feet off the ground with the enclosed adhesive or 6 5 feet with screws To avoid false alarms DO NOT aim the Motion Sensor at e Windows e Fireplaces e Heaters e Areas Receiving Direct Sunlight DO NOT install Motion Sensors on a moving surface such as a door DO NOT install Motion Sensors in a non temperature controlled environment like a garage or attic 2 After selecting a location clean and dry the surface Find the enclosed adhesive remove the wax backing and place it on the sensors flat back Cif wall mounting bottom if shelf mounting or corners Cif corner mounting D Correct Motion Sensor corner placement 3 Remove the wax paper on the exposed side of the tape and press the sensor firmly into place Hold firmly for 20 seconds WHERE TO PLACE MOTION SENSORS Recommended e In a central room or corridor of your home a hallway or living room for example where an intruder must pass this is called the trap zone e Indoors in a temperature controlled area Optional e In other areas such as secondary hallways or other common areas kitchen bedroom etc COMMON MOUNTING CONFIGURATIONS Flat Wall Attach adhesive to the flat back surface of the Motion Sensor Corner Wall Attach adhesive to the back corner surfaces on the Motion Sensor marked with removable stickers This should be a 90 degree corner Sh
13. not controlled by a light switch and that does not have a test reset button Within 6 feet of a phone jack unless you have interactive cellular DO NOT locate your control panel Next to an exterior door or easily accessible window where an intruder would clearly see it In a non central location of your home as it might prevent optimal communication with some of your sensors After selecting a good location for your Control Panel verify the battery has been connected Place your Control Panel in the desired location and plug the power cord into a nearby non switched electrical outlet B Door Sensor placement Motion Sensors Metal objects mirrors and metallic wallpaper can affect the strength of wireless signals interfering with the communication between the Control Panel and your various sensors Take care in placing sensors so they are not located next to metal objects and mirrors Review the suggestions below before deciding on where to place your sensors C Door Window Sensor Setup 1 Using the diagram below for placement tips determine the best sensor orientation to fit your door window frame Door Mounting Tip You can put the transmitter larger piece on either the door or the door frame If your door frame has decorative molding you may find it easier to place the transmitter on the door itself and the magnet smaller piece on the door frame instead 2 Clean and dry the area where you will mount y
14. our sensors It is best to clean window surfaces with rubbing alcohol Remove the adhesive backing on the sensor press firmly into place and hold for about 20 seconds Sensor Placement Tip For optimal signal strength install your sensors within 100 feet of the control panel Each piece of the sensor has a small arrow on one side When you install the sensor be sure these arrows line up within 3 4 inch of each other 3 To audibly test the opening of sensors enable the Chime feature on the Control Panel Use the menu buttons that appear in a circular pattern at the top right hand corner of the Control Panel Scroll up or down to the Chime Off screen press the center arrow select button scroll to On and press the select button again Your panel should then chime when the two pieces of a Door Window Sensor separate WHERE TO PLACE DOOR SENSORS Recommended e One on each door leading outside the home e Typically a front and back door e Indoors in a temperature controlled area Optional e On easily accessible exterior windows other security options for these windows include Motion or Glass Break sensors e On anything that opens and closes inside the house For example cabinets drawers or safes 1 Standard Door 2 Sliding Door 3 Standard Window 4 Double Hung Window SYSTEM SETUP CONTINUED D Motion Sensor Setup 1 Find a good location for your sensor Placement T
15. ssword call Melaleuca Security 1 877 760 3444 Important Note Select a verbal Password that is different than your numeric User Code OTHER FEATURES A Checking System Status Press the System Status button on your Control Panel to hear the current status of your system If the System Status light is ever illuminated there are messages waiting for you to review These messages typically inform you of one of these situations e There is a problem with the Control Panel such as a low battery or a communication failure with Me a euca Security s monitoring center e A monitored door or window Is open e A sensor is not working properly e Recent alarm activity Press System Status to hear these messages After listening to the entire message press Disarm to delete the message If the System Status button remains lit up the problem has not been resolved If you are unable to resolve the problem yourself call Melaleuca Security for assistance B Silent and Bypass Features The Silent and Bypass buttons provide additional convenience and functionality When arming your system you will hear a series of beeps These beeps are warning you that the system will arm once the beeping stops This time period is called the Arming Delay TO SILENCE THE SYSTEM DURING THE ARMING DELAY Press the Silent button after selecting an arming mode to quiet the status beeps during the arming delay TO BYPASS A SENSOR DURIN
16. to Check system status Arm and disarm the system View event histories Set up email and or text message notifications Control and manage User Codes Program sensor location names Set entry and exit delay times Adjust Control Panel volume levels View live video of your home available with optional video surveillance equipment View and download event and motion triggered video clips available with optional video surveillance equipment Create recording schedules for video cameras available with optional video surveillance equipment gt Melaleuca Security About Security How it Works Get Started 877 760 3444 ay a r PTY ia j Croats Your Cemfar fans hah Sa Selo To log on to your account go to www MelaleucaSecurity com Your login and password will be sent to you after you call Melaleuca to test and activate your system see section 3 Activate and Test Your System B Mobile Access You can use your MelaleucaSecurity com pda mobile access to e Check system status e Arm and disarm the system e View event histories e View video feed available with optional video surveillance equipment To log in to your account go to www MelaleucaSecurity com pda Web applications are available on certain PDAs For iPhone users access the App Store on your iPhone to download the application For Blackberry users go to www alarm com bbinstall to download the application
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