RMA Portal - Return Merchandise Authorization
Contents
1. pay Cong vi Guirmardes 14331 5653 655 655 18851 TTT 7277 TIT Submit Cancel 6 RMA Portal Billing Addtess Page 2 2 1 Change Login Information User Password To change your login information User Password go to the account profile page and press Login Info on the top of the page 7 a new screen will appear 8 insert the new information and press Submit Profile Details Login Info Your Information lt gt Cop RTT FDC a Oa Paar Firmiana GL ToT e amr EN shipping and E umani inai paon Kuere b s 0055 uimaria edm 688 884 688 My baling sddrses be different from mg shipoing s drsas Submit Casca 7 RMA Portal Account Profile Page 5 RMA Portal Edition A Revison 0 http rma petrotec eu 59 09 0014 User Manual ELT Ref 212 03 1 Dispensing Solutions Profile Details Login Info Your Information Emuifddeesal da Bide pen Paasanrd lt 1 Sc Submit Cancel 8 RMA Portal Account Profile Login Edit Page 2 3 RMAReguest To submit a RMA Request login in to the RMA Portal http rma petrotec eu and select Submit new RMA Request 9 To introduce an item it s possible to do it through two ways serial number or Product Code If the product code is not known it is possible to obtain this information by searching in the product list Code or Description that is available in this page 10 Select the item and p2. t have any attachments to upload 17 O O O O O O After filing in the above requested information press submit at the bottom of the page If the option include attachment is activated it will open the page Include Attachment for Product Below 18 in this page click on select file and choose the file you want to upload after selecting the file insert a small description and finish by clicking on the upload button If you need to upload more files repeat the process If not finish by pressing the button done with upload 19 6 RMA Portal Edition A Revison O http rma petrotec eu 29 09 2014 User Manual Ref 212 03 1 Dispensing Solutions In the next page 20 you can verify the added items to the RMA if it is necessary to add more items press Add another product to return and repeat the process if not press am done adding products Next step confirm your address in this page 21 you can review the added products before submitting the RMA Request if everything is ok press Submit RMA Request you should now view a message confirming the successful insertion of the RMA Reguest 22 also you should be notified through the provided email address osa ae logge in ma den dena cod Loes Welcome jo Potter RALA Wied Seneca S Dech AKA Case Sixtus i z Review your Boocuni protien 9 RMA Portal Login Page zx Gong Return Policy Submit Request for RHA qr w
3. N Y L n ef by d 29 09 2014 Ref 212 03 I Petrotec Dispensing Solutions User Manual RMA Portal i mM E Ai C E C O D Ex IrSm COT TEE DP EUROSSA IMAR TAERE Ge PETEA E U MERALIPUMC TT eT FE WZIAR TI RMA Portal http rma petrotec eu User Manual Dispensing Solutions 1 Edition A Revison O 29 09 2014 Ref 212 03 1 INDICE INTRODUCTION 2 1 1 SO OPE 2 See MAIN Vaa au eR A Sa SUS SEOS EN SO M ey 2 SC 2 e EE 2 Me WORK OV A A RS 2 RMA PORTA uinnseann maassa sessa TN aa I sivas susennne sees 3 2 1 Boc ma H P 3 Z2 ACCOUNT PROP Mech obo ue aub ub otosdbesbue EATERS EEEN ER EEEa 4 PA EE rel zc NT M m 6 24 PY CSE A c 10 2 5 RNA RETURN uer erect ULOS 14 THE CONTENTS OF THIS MANUAL MAY BE CHANGED WITHOUT PRIOR NOTES 1 RMA Portal Edition A Revison O http rma petrotec eu 29 09 2014 User Manual Ref 212 03 I Dispensing Solutions 1 Introduction 1 4 Scope This manual covers the process of customer repairs complaints and the use of the online tool RMA Portal http rma petrotec eu 1 2 Company PETROTEC Inovac o e Industria S A
4. Pargue Industrial de S Jo o de Ponte Pav C2 4805 661 Guimar es Portugal Tel 351 253 479 300 Fax 351 253 479 318 E mail hq petrotec pt Internet http www petrotec pt 1 3 Overview The RMA Portal was developed in order to improve and make the whole repair complaint process more transparent with significant improvements to the customer The tool optimizes the customer company communication and significantly improves the overall management of the repairs complaints process 1 4 Work Flow Customer RMA Request Returning Repaired RMA Material Approval Customer Repair Sending Centre Material 2 RMA Portal Edition A Revison O http rma petrotec eu 29 09 2014 User Manual Ref 212 03 1 Dispensing Solutions 2 RMA Portal 21 Login L3 0 s s 2 0 To access the RMA Portal Web Service open a browser and insert the link http rma petrotec eu and press on Customer Login 1 Insert the provided customer login 2 and press login button After successful login you will enter main page 3 mm Wekomg la Pelimies RMA Web Servis Padua Rerum Pez G Check DU Case Status m W Suomi new AHA Aeguesi 1 RMA Portal Main Page 2 RMA Portal Login Page os ace opes i kt eng de core ooa Welcome jo Palate Rida Wah Seneca a Check AKA Case Saus m 1 Suomi new Hiis Request i Review your mooouni profile Product Hetum Policy 3 RMA Portal Mai
5. Portugal m Serial Reason For Detailed Problem Description Quantity we Returning Description aa MEDOR PIF 25 80 Cette PN Medidor faz barulho FET i LERAAE 1 Dafecins muerte 28 RMA Portal Paking List Page rma petrotec eu Print lt Petroleum Inc Pargue Industrial 9999 999 Guimar es Guimar es Petrotec Inova o e Industria SA Departamento de Qualidade Parque Industrial da Ponte Pav C2 4805 661 S Jo o de Ponte Guimar es Portugal 29 RMA Portal Shipping Label Page Review RMA Case Open Status To review all your RMA cases and verify the status of each one go to the RMA Case List Page 30 and check the Status for each RMA the available status list is amp amp amp 99 99 9 1 RMA Request Submitted Customer submitted a RMA request awaiting for approval 2 RMA Case Opened RMA submitted case is approved and awaiting for material shipment 3 RMA Request Denied RMA case denied justification will appear on the denied details 4 RMA Receiving in Progress RMA was received on the specified repair centre 5 RMA Receiving Completed RMA received confirmation completed with no issues 6 Reception Complete Non Compliance RMA reception completed with faults see remarks for details 7 RMA Inspection In Progress Quality department initialized the inspection 8 RMA Inspection Completed Quality department inspection completed 9
6. RMA Repairing In Progress Initialized the repairing process 10 RMA Repairing Completed Repairing process completed 11 RMA Ready for Shipment Items are packed and ready for shipment 12 RMA Shipped RMA items sent to customer 13 RMA Rejected RMA case rejected justification will appear on the rejected details 14 RMA Cancelled RMA case cancelled justification will appear on the cancelled details 12 RMA Portal Edition A Revison O http rma petrotec eu 29 09 2014 User Manual Ref 212 03 I Dispensing Solutions 15 RMA Completed RMA case concluded On each RMA it s possible to see the details of each inserted item go to the RMA List Page 30 and select an Open Case 3 In the RMA Detail Page 31 it s possible to review all the inserted items and the inspection attachments 33 if available Clicking on an item inside a RMA Case you will enter the Item Detail Page 32 in this page is possible to review the initial request information and also verify the several available status Warranty Findings Resolution The available status lists are 4 Warranty Status o Under Warranty Period o Out of Warranty Period o Outof Warranty Conditions o NotApplicable Findings Status No Issues Found Damaged in Shipping Missing Item Wrong item Wrong Quantity Wrong Serial Number Item with Damages O O O O 0 Resolution Status o Irreparable Repaired under Warranty Rep
7. and no number was yet attributed LL eget be ek Chane ea rtr Wem jo Patrotec RMA Web Seneca 23 RMA Portal Main Page Me Dred Papa Rater Polo Submit a Request for Saa Check AMA Requests Cosas Status FMA Wa Find Reset 24 RMA Portal Case Status Page 10 RMA Portal Edition A Revison O http rma petrotec eu 29 09 2014 User Manual Ref 212 03 I Dispensing Solutions 2 4 1 RMA Approval Pending The RMA with pending approval will appear on the list without RMA number and with the status 7 RMA Requested Submited 3 you can review the content of each submitted RMA by clicking on the Request ID More Dries Papa Reber Polic amp i Submit a Request dor Saa Check AMA Requests Cosas Status Wa i lFmdk Reset Regest D FADA Ha RAA Deiz Js o gt i 25 RMA Porta Login Pagel 2 4 2 RMA Approved After receiving an email confirmation with the RMA approval you can verify it on the RMA Case Status page 26 that the approved RMA has now a RMA number and the status as exchanged to 2 RMA Case Opened and you are authorized to send the material to the repair centre Pressing on the RMA number it will open a RMA Detail page 27 and its possible to confirm all the information as this RMA is already approved the status is 2 RMA Case Opened and the Remarks Awaiting for Customer to Ship Items To proceed with shipment there s available on b
8. aris Ha Dartte See Ce Die apezser Soria Kember EU Datadod Proeblera Dexrrpecr Regra Acta Verl ghe decime Pariser 14 RMA Porta Login Pagel Enter Other Intonation Product Goda 200201HTB Descopbxs g GRUFO KSP FITF 130 V1 Burial Mn inum Deg Sales Doe Ne Ibszeuer Saris Harder Banz For Setamirg L vi dnd J Peete sts Include Aischmerd 15 RMA Porta Login Pagel 8 a RMA Portal SES 2 KA 9 A http rma petrotec eu LA RO Pur 29 09 2014 User Manual KM Ref 212 03 1 Dispensing Solutions a Enter Other Intonation Product Code SOOT Ienri O 0RUPO ASPJATF 130 V1 Serial H Gartte Sr ke Ns Dareagor Sarin Haber Aas Ae PETO Dese Probie Deag Reque Acka Indeda tischmani 1 Figer Lie aat 3 Repas Out of Waray A Rotan Material Submit Carai pe re 16 RMA Porta Login Pagel Enor Gitar Informatkea n Product Dk 2023201 H T Deacipbos GRUPO ASP RITF 130 VI Bera Mo 123 HAEN artis 1 aka kx Ha Di geriet Berl Weber Vaasan Fer laam ng Detailed Peace eirik Finar P i a D G 17 RMA Porta Login Pagel Include an attachment fer product below Product Codar eos HE Bea la Fete Maien e mise breid for upisa in 289 4 000KFN J ep NT cam in Ae Vos rer upkaad a POF or n NEA Esnaher Urhairg hanhun Erhsi z seledionemdn 18 RMA Portal Include Attachment Page nduga an attachment for prod
9. eem Status kdentify Product bo Aeium f er Selec produci trom tls Isi Fi Code Find E Ressi i Duope T L ntgen aeni T RUPO AEP RTF 139 VI Ee HERUP ASPTF 40480 Combat HEND PTF 22 3 PET aan kaa EOF FTF ADELE Hi BERE ES ZS be RETROFIT POUND BASE San POSKET i FRODUTS MLS PLSD BASE Sere ARRALAD P ELEETEDUC TERRA GET REHACA APERTO T AP GPARAE SEXT ARSCH DUM 17 10 RMA Portal Submit New RMA Request Pagel Wes Index Page Return Policy Submit 3 Request for RHAI Check AMS RaouestsiCases Status Gentine Product ine Product Gade Dep Cortana Cara 11 RMA Portal Product Confirmation Info Page 7 RMA Portal Edition A Revison 0 http rma petrotec eu od ido User Manual ELT Ref 212 03 1 Dispensing Solutions Enter Other Information Prodoci Dok 2007 HT Dancnpton IRUPD ASP RTE 150 VI Sal M n ETATE Salaa Don Ho honrar Sand Mrzbe Basson For Bea er n Detzilud Dap Deacrig aa Ficus Acker Vicki Broche M Chack fur pow Pena asioin to Subm Cancel 12 RMA Portal Product Information Pagel Eror Offer information Product Dk 208301 MI Descriptcs D GRIUPO ABP FTF 130 V1 Serial Na Iz Pens Dags 1 Zalka o Ha Diir Serial Mureber Vaasan ForIlsssrdng es iei Py enint Bees of kekri Rischmari Submit Cancel 13 RMA Porta Login Pagel Enter Olhor information Pankit Deets pied ere Dscriptiorc 0 0RUPO ASF RTF 131 Vt S
10. laced under Warranty Repaired out of the Warranty Conditions Out of Warranty Cancelled by the Customer O O O A bless Index Pagal Rabom Policy Submit a Rogusst for AHAI Check AHA ReouestsicCases Status Rie 30 RMA Portal RMA Case List Page 31 RMA Portal RMA Detail Page 13 RMA Portal Edition A Revison 0 kA M http rma petrotec eu 29 09 2014 A ay User Manual Ref 212 03 I Dispensing Solutions Foz Incas Page Rotum Polo Submk a Rogos for RHAI Check RHS Requests Cats Stans HM wb He Eech Rexyaested Ori i Updaned Be Haar deci eme perle P 3 Na istas Fran Z Feed under Waray r i Itam Information Predict Code Dies kat song Nos Caisa Te Mo ipere Sera Reeder D i Fiii Fs etae ig Detailed Probie Dent p za eques Acca el 32 RMA Portal Item Detail Page Jj mma petrozeceu so 33 RMA Portal Inspection Attachements Page 25 RMA Return Policy 0 0 0 000 00 000 00 0 0 0 To check our Return Policy press Product Return Policy 34 on the main page t Vu 5 K v i i Frai be Ven kt tara chai coer haat Weicome jo Pelodec RAA Wan Senia q Check AMA Case Satus o TE Sumi new AHA request a Fee voor moua pora T Fraduc Hetum Pobow 34 RMA PortalProcuct Return Policy Page 14
11. n Page 3 RMA Portal Edition A Revison O http rma petrotec eu 29 09 2014 User Manual Ref 212 03 I Dispensing Solutions 2 2 Account Profile To review your account data press on Review your account profile on the main page 4 you will enter profile detail page 5 where all your company information is displayed and can be reviewed if necessary If your billing address is different from your shipment address please add this info by checking the box on the bottom of account profile page 5 a new field will appear 6 and you can input the new address information Petrotec Ve am ciel ii ek dee den cond Loge Welcome jo Potter FINA Wen Seneca E Check OMA Case Status d Suomi new DHA Request i y Rese your mooouni poika 4 RMA Portal Main Pagel Profile Details Login Info Your Information Compary Hame PCC kim Paar Firsinama L stnams Dee urbc WW DS ee ue eng Sh pping an d Rilling Gu grbe 400453 T Deko Pe CEE A marin Pane 330 585554 028 FS Hi 777 777 777 My baling mddesea Ie different from oy shipoing s drsas Submit Casca 5 RMA Portal Account Profile Page 4 RMA Portal Edition A Revison 0 http rma petrotec eu od Pio User Manual ELT Ref 212 03 1 Dispensing Solutions Mr billing address ia diferest from my shipping address Billing Address Cousins Portuga State Guimardes Haiders i Pepys Industsa Addes 2
12. ottom of the RMA Detail Page 27 the Packing List and Shipping Label for printing for that just click over each option and it will open a new pop up screen with the RMA Packing List 28 and the Shipping Label 29 on the left top corner of each pop up screen there s a printing button For shipping the material put the Packing List mandatory and the Shipping Label on the materials box Me bedii Paga Return Police Submit a Request for Saa Check AMA Requests Cosas Status AMA Ra Findk Reset 26 RMA Portal Case Status Page J Index Pace Return Police Submbf a Request for RHA Check RMA Resussfutassa States 27 RMA Portal RMA Detail Page 11 RMA Portal http rma petrotec eu User Manual Edition A Revison O 29 09 2014 ELO Ref 212 03 1 Dispensing Solutions 2 4 3 rma petroteceu rmapackingslip aspx rmano RMADOUOQ043 EC Ini ao e Indus z ee Petree es navat PNG a Matala SN Return Merchandise Authorization Parque Industrial da Ponte Pav C2 Joio de Ponit Se N 4805 667 S Joio de Fonit Guimar es RMA Na RMADODOA3 PT Tal 351 253 479 300 Fax 257 263 474 315 Fa Osa 27 10 2014 Email Address A num mm n 33 ca A Account No 123456 denogideneo com SEHDER SHIP TO Petroleum Inc Pelrotec Imovacao e Ind stria SA Fargues Industrial Departamento de Ovalidade 9999 959 Guimar es Gumardes Pargue Industrial da Porte Pav C2 4005 6615 Joao de Ponte Guimaraes
13. ress continue on the bottom of the Confirm Product Info page 11 In the next page 12 you are required to fill in the additional information below about the selected item Item Details Serial Number Whenever an item has a serial number filling this field is mandatory 13 Sales Document Number whenever possible identify the number of the sales document 13 4 Dispenser Serial Number If the claimed item is part of an equipment eg Dispenser it is necessary to identify the serial number of the original equipment 13 Reason for Returning 14 o 1 Defective 2 Damaged On Shipping 3 Dead on Arrival Mandatory Requested Action 1 Repair Under Warranty 4 Incorrect Item Mandatory Requested Action 1 Repair Under Warranty 5 Incorrect Quantity Mandatory Requested Action 1 Repair Under Warranty 6 Missing Parts Mandatory Requested Action 1 Repair Under Warranty o T Other Specify on Request Action Detailed Problem Description It is mandatory a detailed description of the problem 15 0 Requested Action 16 Repair Under Warranty 2 Repair Out of Warranty o 3 Return Material o 4 Equipment Upgrade Use this option if you need to send us an equipment to be upgraded Hardware Software out of warranty conditions Include Attachment To add attachments let the box checked and uncheck the box if you don
14. uct below Product Code eoi Hire Tengen k Hote kind miei Ele xirz siram for upizad bn 4843 14 100K Ej J L Toi nier ao amp PDF o pak p Earnihar ckemg Me him rero seleciorada Ceacaptoe of abc ma rl bk EEE A 19 RMA Porta Login Pagel Menu pnie Page Return Policy Submit a Request for RAAT Check FMA Request oiana Shahus oe HT Ime HOP AP HIE 10 1 Magar Unida t Partita Add aspar product iz seta lan dene adding produits 7 dr EI RMA Portal Edition A Revison 0 http rma petrotec eu od ido User Manual SM Ref 212 03 1 Dispensing Solutions 20 RMA Porta Login Pagel Manu Enix Dae Ruturm Policy Submit a Ragsast fer SA Zack RMA Requeste Cases Status A Corim Your Address S Product damim Submit AMA Reguest lt I 21 RMA Porta Login Pagel Nore dex Page Rabo Policy Su brit a Regie Tor RHA Check BMA Raquasts Cases Status O Tie mansit kai See pscztak ik bored Da r i sec eae Deren put eiie sep Poe pa BUR Bunder Fea ell bee ci end egt the crad addons pou N a Eh RNA Caaefhbus Zut miw EM Bequest lt I 22 RMA Porta Login Pagel 2 4 RMA Case Status To check the status of your RMA Cases press Check RMA Case Status 23 on the main page and a new page with a list of all your RMA Cases 24 will open In this page you can verify that only the approved RMA Cases have a RMA number the pending RMA Cases are still awaiting approval
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