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1. 3 Default Outgoing x Allow any length of numbers Example of a simple dial plan used in a Home Office in the US 1900x lt 1617 gt 2 9 xxxxxx 1 2 9 xx 2 9 xxxxxx 011 2 9 x 3469 11 Explanation of example rule reading from left to right e 1900x prevents dialing any number started with 1900 e lt 1617 gt 2 9 xxxxxx allows dialing to local area code 617 numbers by dialing 7 numbers and 1617 area code will be added automatically e 1 2 9 xx 2 9 xxxxxx allows dialing to any US Canada Number with 11 digits length e 011 2 9 x allows international calls starting with 011 e 3469 11 allow dialing special and emergency numbers 311 411 611 and 911 Note In some cases where the user wishes to dial strings such as 123 to activate voice mail or other applications provided by their service provider the should be predefined inside the dial plan feature An example dial plan will be x which allows the user to dial followed by any length of numbers Default is This prefix is prepended when answering call with BLF key Time waited before the call is forward to a number or VM Default is 20 seconds Default is Yes If set to No Call transfer Call Forwarding amp Do Not Disturb are supported locally provided ITSP support those features In addition ForwardAll softkey will be hidden if call feature code is disabled for Account 1 Enable disable Call Log and select
2. Choice 8 Enable SRTP mode based on selection Default is No Selects whether or not symmetric RTP is supported This controls the silence suppression VAD feature of the audio codec G 723 and G 729 If set to Yes when silence is detected a small quantity of VAD packets instead of audio packets will be sent during the period of no talking If set to No this feature is disabled GXP21xx User Manual Page 43 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 Voice Frames per TX No Key Entry Timeout Use as Dial Key G723 Rate G726 32 Packing Mode iLBC Frame Size iLBC Payload Type Jitter Buffer Type Jitter Buffer Length Grandstream Networks Inc C isten Innovative IP Voice amp Video This field contains the number of voice frames to be transmitted in a single Ethernet packet be advised the IS limit is based on the maximum size of Ethernet packet is 1500 byte or 120kbps When setting this value be aware of the requested packet time ptime used in SDP message is a result of configuring this parameter This parameter is associated with the first codec in the above codec Preference List or the actual used payload type negotiated between the 2 conversation parties at run time E g if the first codec is configured as G 723 and the Voice Frames per TX is set to 2 then the ptime value in the SDP message of an INVITE request will be 60ms because each G 723 voice frame cont
3. cc eccccccccccceeceeeeeeecee cesses eeeseeeeeeeeeeseeeeseeeesseeeesseeeseeeeesaeeees 11 Tae o CCD ONS aar E eo E A E E T 12 Table 10 GXP21xx Keypad Buttons cccccccsssccccseseeecceseeseeseeeceeuseeeseaseeeseageeessegeeessuseesssageees 13 Table 11 GXP21xx Call Features 0 0 0 ccccccccccceececeeeeeceeeeeseaeeeceeeeeseeesecessacessaeeesseeeeseneeeseneeees 21 Table 12 Key Pad Configuration Menu cccccccccecseseeeceeeeeeeseeeeeseeeeeesseeeeeeeaeeeeseeeeesaaeeeesaaeeees 23 Table 13 Device Configuration Status 2 0 0 0 cccccccccccssececeeeeceeeeseeeeseecesseeeesseeeeseeeesseeeeeeeeeeeas 27 Table 14 Device Configuration Settings Basic SettingGS ccccccccceececseececseeeeseeeeeseeeeseeesenes 27 Table 15 Device Configuration Settings Advanced Settings ccccceccccsesceeeeeeeeeeeeeeeeeeeees 31 Table 16 SIP Account Settings cccccccsssecccsseecesseecaseeceaeeseececaueeseageeeeaseeeeageeseaeeessesessueeesss 37 GUI INTERFACE EXAMPLES GXP21XX USER MANUAL http www grandstream com products gxp_series general documents gxp21xx_ qui Zip Screenshot of Configuration Login Page Screenshot of Status Page Screenshot of Basic Setting Configuration Page Screenshot of Advanced User Configuration Page Screenshot of SIP Account Configuration Page Screenshot of Saved Configuration Changes Page Screenshot of Reboot Page Too eS NS Grandstream Networks Inc GXP21xx User Manual Page 2 o
4. admin the default end user password is 123 NOTE e When changing any settings always SUBMIT them by pressing UPDATE button on the bottom of the page If after having submitted some changes more settings have to be changed press the menu option needed e All the options under Basic Setting and Account Setting and most of the options under Advanced Setting do not require reboot after submitting the changes Under Advanced Setting the parameters on network configuration require reboot after update Definitions This section will describe the options in the Web configuration user interface As mentioned a user can log in as an administrator or end user Functions available for the end user are e Status Displays the network status account statuses software version and MAC address of the phone e Basic Basic preferences such as date and time settings multi purpose keys and LCD settings can be set here Additional functions available to administrators are e Advanced Settings To set advanced network settings codec settings and XML configuration settings e Account X To configure each of the SIP accounts e EXT X To configure setting on extension module Not applicable on the GXP2100 Grandstream Networks Inc GXP21xx User Manual Page 26 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 a Innovative IP Voce amp Video Table 13 Device Configuration Status MAC Address IP Address Product M
5. is the TFTP or HTTP server path for the configuration file It needs to be set to a valid URL either in FQDN or IP address format The Config Server Path can be the same or different from the Firmware Server Path A configuration parameter is associated with each particular field in the web configuration page A parameter consists of a Capital letter P and 2 to 4 digit numeric numbers i e P2 is associated with Admin Password in the ADVANCED SETTINGS page For a detailed parameter list please refer to the link below to download the corresponding configuration template of the firmware http www grandstream com support tools Once the GXP21xx boots up or re booted it will request a configuration file named cfgXXXXXXXXXXXX followed by a request for configuration XML file named cfgxxxxxxxxxxxx xml where XXXXXXXXXXXX IS the MAC address of the device i e cfg000b820102ab The configuration file name should be in lower cases For more details on XML provisioning please refer to http www grandstream com support Managing Firmware and Configuration File Download When Automatic Upgrade is set to Yes a Service Provider can use P193 Auto Check Interval in minutes default and minimum is 60 minutes to have the devices periodically check for upgrades at pre scheduled time intervals By defining different intervals in P193 for different devices a Server Provider can manage and reduce
6. Auto manual provisioning system Web GUI Interface Expansion interface Address Book Audio Features Full duplex hands free speakerphone headset enabled Advanced Digital Signal Processing DSP Dynamic negotiation of codec and voice payload length Support for G 723 1 5 3 6 3K G 729A B G 711 a u law G 726 32 G 722 wide band and iLBC codecs In band and out of band DTMF in audio RFC2833 SIP INFO Silence Suppression VAD voice activity detection CNG comfort noise generation ANG automatic gain control Acoustic Echo Cancellation AEC with Acoustic Gain Control AGC for SPeakerpnele mode Support side tone Grandstream Networks Inc GXP21xx User Manual Page 9 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 C isten Innovative IP Voice amp Video concealment HD audio handset with HD wideband audio codecs for excellent double talk performance mee ew ew em ew ew em ew we em em ew ew em ew ew em ew ew em em oe em oe ow me ee ee ee em em em em ee ee ee ee ee em oe ee ee ee eo ee em ee ee ee ee oe ee ee ee ee em eo ee ee ow ee eo ee oe em me oe ee ee oe ee ew ee em em ee ee ee ee ee ew ee ee Telephony Features Intuitive graphic user interface GUI downloadable phone book XML LDAP Support for anonymous call using privacy header MLS multi language support Voice mail indicator downloadable custom ring tones call hold call transfer attended blind call forward c
7. Page 25 of 48 Last Updated 01 2012 C se Innovative IP Voice amp Video CONFIGURATION VIA WEB BROWSER The GXP21xx embedded Web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsofts IE or Mozilla Firefox Google Chrome Access the Web Configuration Menu To access the phone s Web Configuration Menu e Connect the computer to the same network as the phone e Make sure the phone is turned on and shows its IP address e Start a Web browser on your computer e Enter the phone s IP address in the address bar of the browser e Enter the administrator s password to access the Web Configuration Menu _ The Web enabled computer has to be connected to the same sub network as the phone This can easily be done by connecting the computer to the same hub or switch as the phone is connected to In absence of a hub switch or free ports on the hub switch please connect the computer directly to the phone using the PC port on the phone N If the phone is properly connected to a working Internet connection the phone will display its IP address This address has the format xxx xxx xxx xxx where xxx stands for a number from 0 255 You will need this number to access the Web Configuration Menu e g if the phone shows 192 168 0 60 please use htto 192 168 0 60 in the address bar your browser oO The default administrator password is
8. ef a GXP2110 is an executive SIP phone It features _ Se Jf e Four lines GXP2110 FeS e Eighteen programmable hard keys x ei ojs e Three XML programmable soft keys GXP2100 is an executive SIP phone It features ES e Four lines GXP2100 ask e Seven programmable hard keys sf e Three XML programmable soft keys Table 4 GXP21xx Comparison Guide Features GXP2120 GXP2110 GXP2100 LCD Display 320x160 pixel 240x120 pixel 1 180x90 pixel t Number of Lines Boo p A Programmable Hard Keys 7 18 7 a Programmable Soft Keys 4 B aoo Extension Module Yes up to 2 Expansion Yes up to 2 Expansion N A ss Modules 56 nodes each Modules 56 nodes each Grandstream Networks Inc GXP21xx User Manual Page 7 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 istun ive IP Voice amp Video Table 5 GXP21xx Key Features in a Glance Features Benefits es Open Standards Compatible SIP RFC3261 TCP IP UDP RTP HTTP HTTPS ARP RARP ICMP DNS A record SRV and NAPTR DHCP both client and server PPPoE TELNET TFTP NTP STUN SIMPLE 802 1x TR 069 ee eee eee eee eee meee meee me meme mm mmm emma mmm ee Superb Audio Quality Advanced Digital Signal Processing DSP Silence Suppression VAD eects AO DEE A TIETEET Network Interfaces Dual 10 100mbps Ethernet ports with integrated PoE Feature Rich Traditional voice features including caller ID call
9. Also the conference can be re established by pressing the ReConf softkey when the conference is on hold Easy Conference mode can be used combined with the traditional ways to establish the 5 way conference above 1 Initiate a Conference Call Establish one call Press CONF button and a new line will be brought up Dial the number and press SEND button to establish the second call Press CONF button again or press the ConfCall softkey to establish the 3 way conference 2 Join More Parties in Existed Conference Establish conference call Press CONF button and a new line will be brought up Dial the number and press SEND button to establish the new call Press CONF button again or press the ConfCall softkey to join the new party in the existed conference 3 Hold Conference During the conference press HOLD button and the conference will be put on hold Toresume the conference press the ReConf softkey To split the conference and resume the call with each party press the corresponding line key 4 End Conference f the users decide not to conference after establishing the second call press EndCall softkey instead of ConfCall softkey CONF button It will end the second call and the screen will show the first call conference is on hold During the conference press EndCall softkey or hang up to end the conference NOTE e The party that starts the conference call has to remain in the conference for its entire duration
10. GXP21xx also supports Quick IP call mode This enables the phone to make direct IP calls using only the last few digits last octet of the target phone s IP number This is possible only if both phones are in under the same LAN VPN This simulates a PBX function using the CMSA CD without a SIP server Controlled static IP usage is recommended Setting up the phone to make Quick IP calls To enable Quick IP calls the phone has to be setup first This is done through the web setup function In the Advanced Settings page set the Use Quick IP call mode to YES When xxx is dialed where x is 0 9 and Xxx lt 255 a direct IP call to aaa bbb ccc XXX is completed aaa bbb ccc is from the local IP address regardless of subnet mask The numbers xx or x are also valid The leading O is not required but OK For example 192 168 0 2 calling 192 168 0 3 offhook the phone dial 3 followed by SEND or 192 168 0 2 calling 192 168 0 23 offhook the phone dial 23 followed by SEND or 192 168 0 2 calling 192 168 0 123 offhook the phone dial 123 followed by SEND or 192 168 0 2 dial 3 and 03 and 003 results in the same call call 192 168 0 3 NOTE e If you have a SIP Server configured a Direct IP IP still works If you are using STUN the Direct IP IP call will also use STUN Configure the Use Random Port to NO when completing Direct IP calls ANSWERING PHONE CALLS Receiving Calls 1 Incoming single call
11. Grandstream strongly recommends that the user upgrade firmware locally in a LAN environment if using TFTP to upgrade Please DO NOT interrupt the upgrade process especially the power supply as this will damage the device The password used for encrypting the XML configuration file using OpenSSL This is required for the phone to decrypt the encrypted XML configuration file The user name for the HTTP HTTPS server GXP21xx User Manual Page 31 of 48 Grandstream Networks Inc Firmware version 1 0 1 110 Last Updated 01 2012 HTTP HTTPS Password Upgrade Via Firmware Server Path Config Server Path Firmware File Prefix Postfix Config File Prefix Postfix Grandstream Networks Inc C isten Innovative IP Voce amp Video The password for the HTTP HTTPS server This field allows the user to choose the firmware upgrade config server path method TFTP HTTP or HTTPS TFTP GXP21xx retrieves the new firmware files or new configuration file from the specified TFTP server path at boot time If there is no new firmware file or configuration file the system will start the boot process using the existing firmware or config file If a TFTP server is configured and new firmware files are retrieved the new downloaded image is saved into the Flash memory Please do NOT interrupt the TFTP upgrade process especially the power supply as this will damage the device e HTTP GXP21xx retrieves the new firmware files or n
12. Phone rings with selected ring tone The corresponding account LINE flashes red Answer call by taking Handset SPEAKER Headset off hook or pressing SPEAKER or by pressing the corresponding account LINE button 2 Incoming multiple calls When another call comes in while having an active call the phone will produce a Call Waiting tone stutter tone Next available lines will flash red as described in section 4 3 2 Answer the incoming call by pressing its corresponding LINE button The current active call will be put on hold 3 Paging Intercom Enabled Phone beeps once and automatically establishes the call via SPEAKER PBX or Server must also supports this feature Grandstream Networks Inc GXP21xx User Manual Page 17 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 C isten Innovative IP Voice amp Video Do Not Disturb Press the DND button to enable disable Do Not Disturb or set DND in MENU gt Preference for GXP2100 the corresponding icon will be on the right hand side of the screen When DND is enabled the phone will not ring and send caller directly to voicemail PHONE FUNCTIONS DURING A PHONE CALL Call Waiting Call Hold 1 Hold Place a call on hold by pressing the HOLD button 2 Resume Resume call by pressing the corresponding blinking LINE 3 Multiple Calls Automatically place ACTIVE call on HOLD by selecting another available LINE to place or receive another call Call Waiting to
13. address or domain name of LDAP script server Note When LDAP Directory is used please set Phonebook XML Download to Yes to enable it Enable XML Idle Screen download via TFTP or HTTP Select whether to Use Custom Filename or not and define the XML server path Please refer to the section customized LCD screen and XML for more information The phone will download the idle screen xml file at boot up if set to Yes The default setting is No The phone will use custom filename specified in XML server path if set to Yes The default setting is No Specify the idle screen XML server path To configure a User ID extension to dial automatically when the phone is taken offhook The IP address or URL of System log server This feature is especially useful for ITSPs Select the syslog level for GXP21xx to report Default is NONE The level is one of DEBUG INFO WARNING or ERROR Syslog messages are sent based on the following events e product model version on boot up INFO level e NAT related info INFO level e sent or received SIP message DEBUG level e SIP message summary INFO level e inbound and outbound calls INFO level e registration status change INFO level e negotiated codec INFO level e Ethernet link up INFO level e SLIC chip exception WARNING and ERROR levels e memory exception ERROR level The Syslog uses USER facility In addition to standard Syslo
14. are 3 supported modes In audio DTMF is combined in audio signal not very reliable with low bit rate codec via RTP RFC2833 via SIP INFO Sends DTMF using RFC2833 The default is 101 Default is No Use only if proxy supports 484 responses Sets the prefix added to each dialed number GXP21xx User Manual Firmware version 1 0 1 110 Page 40 of 48 Last Updated 01 2012 Dial Plan BLF Call pickup Prefix Delayed Call Forward Wait Time Enable Call Features Call Log Grandstream Networks Inc C isten Innovative IP Voica amp Video Dial Plan Rules 1 Accepted Digits 1 2 3 4 5 6 7 8 9 0 A a B b C c D d 2 Grammar x any digit from 0 9 a xx atleast 2 digit numbers b xx only 2 digit numbers c exclude d 3 5 any digit of 3 4 or 5 e 147 any digit of 1 4 or 7 f lt 2 011 gt replace digit 2 with 011 when dialing g the OR operand e Example 1 369 11 1617XXXXxXxx Allow 311 611 and 911 or any 10 digit numbers with leading digits 1617 e Example 2 1900x lt 1617 gt XXXXXXX Block any number of leading digits 1900 or add prefix 1617 for any dialed 7 digit numbers e Example 3 1xxx 2 9 xxxxxx lt 2 011 gt x Allows any number with leading digit 1 followed by a 3 digit number followed by any number between 2 and 9 followed by any 7 digit number OR Allows any length of numbers with leading digit 2 replacing the 2 with 011 when dialed
15. information when stock is enabled e REVERSECUR Display the currency information in reverse order e REFRESHCUR Refresh the currency information when currency is enabled GXP21xx User Manual Page 11 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 SPECIAL SOFTKEYS Only When Integrated with GXE5024 5028 Table 9 LCD Icons C isten Innovative IP Voice amp Video Call Parking FOR GXP2120 2110 ONLY Please refer to GXKE5024 5028 Online User Manual for more information e CallPark When a GXP2120 2110 dials out the Call Park softkey will display on screen To park the call press the Call Park button e PickUp When another GXP2120 2110 goes off hook the Call Pickup softkey will display on screen To pick up the parked call press the Call Pickup button Call Queue FOR GXP2120 2110 ONLY Please refer to GXE5024 5028 Online User Manual for more information e Signin Press this button to sign in to the call queue Agent will be prompted in the LCD display to select the call queue to join Press menu button on keypad to select ok Once the agent completely signs in the agent will be brought back to the main screen e SignOut Press this button to sign out of the call queue Press menu button on keypad to select ok This will be displayed once the agent is signed in to the call queue a 9 Grandstream Networks Inc DND idle ON when Do Not Dist
16. ow oe oe ew oe LAN Interface Two 2 10 100 Mbps Full Half Duplex Ethernet Switch with LAN and PC port with auto Ethernet ports detection eer ee www eww ew ew www ew ew ew ew www ew yew www ew ew ew we wm ew wm wm ew ew ew wm ew ew ew Bw Bw ww ew ew ew BW ww ww ew eM 8 Qe ww ew ww ww ww ww ow ww ww ww ww ww ww ow ww ow ow ww ow ww ww ww ww ow ow ow Qe mm nw ow oe ww wm nw 8 ww wm nw 8 ww wm nw 8 ow ow ew ee Graphic LCD 320x160 pixel 240x120 pixel 180x90 pixel Display 6 geen es See ese a ee Expansion Yes No Module Support RETIRE AEE Headset Jack 2 5mm and RJ9 n ATAARE ee ee ee Call Appearance 3 13 Dual color green red 22 Dual color green red 11 Dual color green red LED nn Power over Built in auto sensing Cisco and IEEE 802 3af standard EMEL ees PE ERIEE ERP EEEEELETTEN INSET ESE UU OTTERTEST ESET EEEE ETELE Universal Input 100 240VAC 50 60 Input 100 240VAC 50 60 Input 100 240VAC 50 60 Switching 25 ee eee ee ee He ee ee Power Adaptor Output 5VDC 800mA Output 5VDC 800mA Output 5VDC 800mA pee UL certified UL certified UL certified Dimension 251mm W x 202mm L x 252mm W x 210mm L x 222mm W x 210mm L POE AEEA CL a EEEE E ee eee ee Weight TO6KG 8 64lbs BKC 3 92lbs 4 VOOKG 9991S Temperature i aaan AT e a ee Grandstream Networks Inc GXP21xx User Manual Page 8 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 is
17. type of calls to log Log All Calls Log Incoming Outgoing only Missed calls NOT recorded Disable Call Log GXP21xx User Manual Page 41 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 Session Expiration Min SE Caller Request Timer Callee Request Timer Force Timer UAC Specify Refresher UAS Specify Refresher Force INVITE Enable 100rel Account Ring Tone Ring Timeout Line seize Timeout Send Anonymous Anonymous Call Rejection Auto Answer Grandstream Networks Inc C se Innovative IP Voice amp Video The SIP Session Timer extension enables SIP sessions to be periodically refreshed via a SIP request UPDATE or re INVITE Once the session interval expires if there is no refresh via a UPDATE or re INVITE message the session is terminated Session Expiration is the time in seconds at which the session is considered timed out provided no successful session refresh transaction occurs beforehand The default value is 180 seconds Defines the minimum session expiration in seconds Default is 90 seconds If set to Yes the phone will use session timer when it makes outbound calls if remote party supports session timer If selecting Yes the phone will use session timer when it receives inbound calls with session timer request If set to Yes the phone will use session timer even if the remote party does not support this feature If set to No the sess
18. 0 2110 supports two 2 extension units providing up to 112 additional programmable extensions Each GXP Extension unit has 56 multi purpose keys dual color LEDs red green and support BLF Busy Lamp Field and Presence GXP2120 2110 Extension package contains 1 1 GXP Extension unit 2 2 connection cables Grandstream Networks Inc GXP21xx User Manual Page 4 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 ndstream Innovative IP Voice amp Video Figure 1 Connecting the GXP2120 2110 and the GXP Extension GXP2120 with GXP Extension GXP Extension Reverse side of connection with connection GXP2120 2110 has a special port on plate the back Connect the first GXP EXT to the GXP2120 2110 using the connection cable found in the GXP Extension package The first GXP EXT draws power directly from the phone Connect the second GXP Extension unit using the connection plate and the connection cable The GXP2120 2110 will automatically reboot and power up the GXP Extensions Grandstream recommends though not required to use a separate power supply with the second GXP EXT NOTE e Should your system lose power please unplug your devices and power up the GXP2120 2110 first e Extension for GXP2120 2110 is the same for GXP2020 2010 models However GXP2120 2110 uses a different shaped connector for the special port as shown above Extension cables will be included with the extension board e Extension for GXP2120 2110 does
19. 73 and the phone will hang up 90 Busy Call Forward Offhook dial 90 Then enter the number to forward the call Press OK softkey or SEND button 91 Cancel Busy Call Forward Offhook dial 91 and the phone will hang up 92 Delayed Call Forward Offhook dial 92 Then enter the number to forward the call Press OK softkey or SEND button 93 Cancel Delayed Call Forward Offhook dial 93 and the phone will hang up Grandstream Networks Inc GXP21xx User Manual Page 21 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 C se Innovative IP Voice amp Video CUSTOMIZED LCD SCREEN amp XML Grandstream GXP21xx Enterprise IP phone supports 1 XML Custom Screen and 2 XML Downloadable Phonebook Please refer to the following link for documentation and templates 1 XML Custom Screen custom idle screen logo softkey layout and etc htto Awww grandstream com products qxp_ series general documents GXP21xx 1450 XML Screen Customizatio n rar 2 XML Downloadable Phonebook http Awww grandstream com products gxp_series general documents gxp_ wp xml phonebook pdf Grandstream Networks Inc GXP21xx User Manual Page 22 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 C se Innovative IP Voice amp Video Configuration Guide The GXP21xx can be configured in two ways Firstly using the Key Pad Configuration Menu on the phone secondly through embedded web configuration menu CONFIGURATIO
20. Ae Innovative IP Voice amp Video Grandstream Networks Inc GXP21xx SIP Enterprise Phones TABLE OF CONTENTS GXP21XX USER MANUAL WEE ONI e 3 INSTA ERELA TION oa a E a a a 4 EQUIPMENT PACKAGING ernaria Sarees aE EE E E EEA EEE EE 4 CONNECTING YOUR PHONE operas ect ie tein osetia Patel elec ctse na Sc tle sevice EANAN NEEE EINOLA EANNA Ena 4 GXP2120 2110 EXTENSION UNIT secsaicc cic Seo cesiesces icin Stindcicrsecsia Sets id aetse nindadic ties aS cine ttietse SL scent sre iene cin laters Stdie ies esee Sete 4 YO roc entices eat recess csi cise ass Gets sracisietcties a ict eR cise ect cic lela Sarat ace eaeiorte scsi Se wie nels Gets Seiad sietetaesa ete emanates 5 WAE ANT crescent ct cic se csr EEE ee ss ctee rset cite mis ecto ensrc ie se se testi 2 ee Sea iors ise octane EOE 6 PRODUCT OVERVIEW esessesesecsesecseseseccesecsesesccseseoccsescoseseocoseseoccsesecsesecseseosesesecseseoscsesecsesesccseseoscseseceosesesseseseoseseseo 7 USING THE GXP21XX SIP ENTERPRISE PHONE sessesesecseseccesesecsecsececsecscoscsesccseseoecsesecsesesecsecsesescoseseoecsesesseees 11 GETTING FAMILIAR WITH THE LCD 2 000 ccc e eee cece eccececcecececccecccecuccscuceececeecececscsscscsececuceececeececeececescectscscesescesesceseses 11 MAKING PHONE CALLS eencwsevstacavexinesdensecedseacevecdeucanctetawsivesdnwcawetiecwanaddessaueew beaded demsaneddenceneddeeceuceutsntiwendvevenetdnecteeddumcmeueds 14 ANSWERING PHONE CALLS cccsceccececcsceccecescececce
21. C packet frame size Default is 20ms For Asterisk PBX 30ms might be required Payload type for iLBC Default value is 97 The valid range is between 96 and 127 Jitter buffer type Fixed or Adaptive Default value is Adaptive Jitter buffer length Default value is 300ms The valid range is between 100ms and 800ms GXP21xx User Manual Page 44 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 C se Innovative IP Voice amp Video Eventlist BLF URI If the server supports this feature user needs to configure an eventlist BLF URI on the service side i e BLE1006 myserver com On the GXP21xx under Account page fill in the eventlist BLF field with the URI without the domain i e BLF1006 Under Basic Settings please select eventlist BLF in the Multi Purpose Key then choose account number enter username and user id Conference URI Configure the conference URI when using Broadsoft N way calling feature Special Feature Default is Standard Choose the selection to meet special requirements from Soft Switch vendors SAVING THE CONFIGURATION CHANGES After the user makes a change to the configuration press the Update button in the Configuration Menu The web browser will then display a message window to confirm saved changes We recommend rebooting or powering cycle the IP phone after saving changes REBOOTING THE PHONE REMOTELY Press the Reboot button at the bottom of the configuration menu to reb
22. DHCP Option 43 and Option 66 to override server Automatic Upgrade Authenticate Conf File Enable TR 069 ACS URL TR 069 Username TR 069 Password Periodic Inform Enable Periodic Inform Interval Connection Request Username Connection Request Password Authentication Method Connection Request Port Phonebook XML Download Phonebook XML Server Path Phonebook Download Interval Remove Manually edited entries on Downloads Grandstream Networks Inc C isten Innovative IP Voce amp Video Default is Yes This allows device gets provisioned from the server specified path automatically Default is No Choose Yes to enable automatic HTTP upgrade and provisioning In Check for upgrade every field enter the number of minutes to check the HTTP server for firmware upgrade or configuration changes When set to No the phone will only perform HTTP upgrade and configuration check once at boot up Note This function is used by ITSP End user should NOT touch these parameters Default is No If set to Yes configuration file would be authenticated before acceptance End user should use default setting Enable TR 069 Default is No URL for TR 069 Auto Configuration Servers ACS Enter ACS username for TR 069 Enter ACS password for TR 069 Enable periodic inform Default is No If set to YES device will send inform packets to the ACS When enabli
23. F Busy Lamp Field This option has to be supported on the PBX and it indicates the status of the extension The three possible states are idle green busy red ringing blinking red 3 Presence Watcher This option has to be supported by a presence server and it is tied to the Do not disturb status of the phone 4 Eventlist BLF This option is similar to the BLF option but in this case the PBX collects the information from the phones and sends it out in one single notify message PBX has to support this feature 5 Speed Dial Via Active Account This option will act just like speed dial but based on the current active account For instance if the phone is offhook and account 4 is active it will call the configured speed dial number using account 4 6 Dial DTMF This option will allow users to enter a series of DTMF digits as configured in the UserID field for the MPK during the call When using Dial DTMF Enable MPK Sending DTMF under Advanced Setting has to be set to Yes This option is not binding to the account 7 Call Return The last answered calls will be dialed out The username and UserID should be blank when using Call Return This option is not binding to the account Note The functions from 1 to 5 are connected to one of the accounts and have target username and UserID This parameter controls the date time display according to the specified time zone If Allow DHCP Option 2 to override Time Zone s
24. Forwarded Calls Clear All Back Phone Book New Entry Download Phonebook XML Delete All Entries Back LDAP Directory View Directory Download Directory Search Configuration Number Acct Confirm Add Do Not Disturb Delete All Entries New Entry First Name Last Name Cancel amp Return Search Configuration Select Filter Filter Value Back Back Enable DND Instant Message aie aa Clear All Preference Default Ring Ring1 Do Not Disturb Ring2 Ring Tone Ring 3 Ring Volume Back LCD Contrast LCD Brightness Download SCR XML Erase Custom SCR Account Display Language SIP Proxy Time Settings Outbound Proxy Back SIP User ID SIP Password SIP SIP Transport Upgrade Audio Factory Reset Save Layer 2 QoS Cancel Back Upgrade Factory Function Audio Loopback Eilts SERVET Diagnostic Mode Config Server Back Upgrade Via Back Network Layer 2 QoS IP Setting PPPoE Settings 802 1Q VLAN Tag IP Priority value Netmask Reset Vlan Config Gateway Back DNS Server 1 DNS Server 2 Diagnostic Mode Back Call Features Account 1 Account 2 Account 3 Account 4 Account 5 for GXP2120 Account 6 for GXP2120 GXP21xx User Manual Firmware version 1 0 1 110 Keypad LED Diagnostic Account X Forward All Forward Busy Forward No Answer No Answer Timeout
25. MAC address is correct the phone will reboot Otherwise it will exit to previous keypad menu interface Grandstream Networks Inc GXP21xx User Manual Page 48 of 48 Firmware version 1 0 1 110 Last Updated 01 2012
26. N VIA KEYPAD To enter the MENU press the round button Navigate the menu by using the arrow keys up down and left right Press the OK button to confirm a menu selection The phone automatically exits MENU mode with an incoming call the phone is off hook or the MENU mode if left idle for 20 seconds Press the MENU button to enter the Key Pad Menu The menu options available are listed in table 12 Table 12 Key Pad Configuration Menu tem Description Call History Displays histories of answered dialed missed and transferred and forwarded calls Status Displays the network status account status software version MAC address and hardware version of the phone Phone Book Displays the phonebook and downloads phonebook XML LDAP Directory Displays the LDAP directory and downloads directory Instant Messages Goes to instant messages Direct IP Call Dials IP address for direct IP call Preference Press Menu button to enter this sub menu including e Do NOT Disturb DND Do Not Disturb function could be turned on or off in the Do Not Disturb menu e Ring Tone Choose different ring tones in the Ring Tone menu e Ring Volume Press Menu button to hear the selected ring volume press lt or gt to hear and adjust the ring tone volume e LCD Contrast Press lt or gt to adjust the LCD contrast e LCD Brightness Press lt or gt to adjust the LCD brightness for active
27. The Automatic setting in language refers to Grandstream s IP2Location client which when connected to Internet would attempt to lookup a database driven by Grandstream with the IP address for its geographical location Language file postfix allows the language file to have different postfixes so the phone can request a particular file It will append an underscore _ plus the string in the language file postfix The default language file name is gxp txt If the field Language File postfix has NL string in it then the phone will request gxp_NL txt instead of gxp txt User can only load one secondary language Supported downloadable language Czech Croatian Estonian French German ltalian Polish Portuguese Slovak Slovenian and Spanish How to set up Download Language This is similar to updating firmware in your local network environment 1 Get the language file gxp txt ready Make sure the file is using UTF 8 encoding 2 Copy gxp txt to the firmware server directory using your local TFTP or HTTP server 3 Access the advanced settings of the Web GUI set Display Language to Download Language and enter the server path in Firmware Server Path Select TFTP or HTTP for firmware upgrade 4 Update and reboot the phone Download the current device configuration txt file In the txt file all the P values will be displayed except for the password fields GXP21xx has up to six lin
28. URI Scheme when When TLS TCP is used in SIP Transport select sip or sips in this mode using TLS Default is sips Use Actual Ephemeral Enable to use actual ephemeral port in contact with TCP TLS Default is No Port in Contact with TCP TLS Check Domain Enable to check the domain certificate Default is No Certificate Remove OBP from The SIP Extension notifies the SIP server that it is behind a NAT firewall Route Validate Incoming This configuration selects whether or not the incoming messages should be Messages validated Support SIP Instance ID Selects whether or not SIP Instance ID is supported Grandstream Networks Inc GXP21xx User Manual Page 39 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 NAT Traversal SUBSCRIBE for MWI SUBSCRIBE for Registration Feature Key Synchronization PUBLISH for Presence Proxy Require Voice Mail UserID Send DTMF DTMF Payload Type Early Dial Dial Plan Prefix Grandstream Networks Inc C se Innovative IP Voice amp Video This parameter activates the NAT traversal mechanism It has options No STUN Keep Alive UPnP Auto VPN If selecting STUN and a STUN server is also specified the phone performs according to the STUN client specification Using this mode the embedded STUN client detects if and what type of NAT Firewall configuration is used If the detected NAT is a Full Cone Restricted Cone or a Port Restri
29. ains 30ms of audio Similarly if this field is set to 2 and the first codec is G 729 or G 711 or G 726 then the ptime value in the SDP message of an INVITE request will be 20ms If the configured voice frames per TX exceeds the maximum allowed value the IP phone will use and save the maximum allowed value for the corresponding first codec choice The maximum value for PCM is 10 x10ms frames for G 726 it is 20 x10ms frames for G 723 it is 32 x80ms frames for G 729 G 728 64 x10ms and 64 x2 5ms frames respectively Please be careful when editing these parameters Adjusting these parameters will also change the dynamic jitter buffer The GXP21xx has a patent dynamic jitter buffer handling algorithm The jitter buffer range is 20 200 ms We recommend using the default settings provided We do not recommend adjusting these parameters if you are an average user Incorrect settings will affect the voice quality Default is 4 seconds After the timeout the phone will send out the dialed number This parameter allows users to configure the key as the Send or Dial key If set to Yes the key will immediately send the call In this case this key is essentially equivalent to the Re Dial key If set to No the key is included as part of the dial string Encoding rate for G723 codec By default 6 3kbps rate is set Select ITU or IETF for G726 32 packing mode iLB
30. all waiting caller ID mute redial call log caller ID display or block Do Not Disturb DND and volume control Multi party conferencing up to 5 dial plan prefix dial plan support off hook auto dial auto answer early dial and speed dial Se l l l l T ll l ll ll ll ll ll ll ll ll ll ll ll ll l l l l l l l l l l l l l X l l l l l l l o l o o l l o l l l o l l o l l l X X l X X X X X X X l l X l l l l l l l l l l l l l l l l l l l Network and Via keypad LCD Web browser or secure AES encrypted central Provisioning configuration file manual or dynamic host configuration protocol DHCP network setup Support NAT traversal using IETF STUN and Symmetric RTP Support Layer 2 802 10 VLAN 802 1p and Layer 3 QoS ToS DiffServ Firmware Upgrades Support firmware upgrade via TFTP or HTTP Support for Authenticating configuration file before accepting changes User specific URL for configuration file and firmware files Mass provisioning using TR 069 or encrypted XML configuration file Advanced Server Message waiting indication support DNS SRV Look up and SIP Server Fail Features ___ Over Support customizable idle screen via downloading XML by HTTP TFTP Security User and administrator level passwords MD5 and MD5 sess based authentication AES based secure configuration file SRTP TLS 802 1x media access control Grandstream Networks Inc GXP21xx User Manual Page 10 of 48 Fi
31. andset and the speaker by pressing the speaker key For headsets to operate the user must plug the headset to an RJY or 2 5mm port on the phone which allows the user to pick up speak or hang up calls Multiple SIP Accounts and Lines GXP2120 can support up to 6 independent SIP accounts GXP2110 GXP2100 can support up to 4 independent SIP accounts Each account is capable of independent SIP server user and NAT settings Each of the line buttons is virtually mapped to an individual SIP account The name of each account is conveniently printed next to its corresponding button In off hook state select an idle line and the name of the account as configured in the web interface is displayed on the LCD and a dial tone is heard For example Configure ACCOUNT 1 and ACCOUNT 2 with Account Name as VoIP 1 VoIP 2 respectively and ensure that they are active and registered When LINE1 is pressed you will hear a dial tone and see VoIP 1 on the LCD display when LINE2 is pressed you will hear a dial tone and see VoIP 2 on the LCD display To make a call select the line you wish to use The corresponding LINE LED will light up in green User can switch lines before dialing any number by pressing the same LINE button one or more times If you continue to press a LINE button the selected account will circulate among the registered accounts For example when LINE1 is pressed the LCD displays VoIP 1 If LINE1 is presse
32. be disabled GXP21xx User Manual Page 35 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 Use Quick IP Call Mode Disable Conference Enable MPK Sending DTMF Disable DND Button Disable Transfer Auto Attended Transfer Configuration via Keypad Menu Enable STAR key Keypad locking Password to lock unlock Do not escape as 23 in SIP URI Grandstream Networks Inc C isten Innovative IP Voice amp Video Dial an IP address under the same LAN VPN segment by entering the last octet in the IP address In the Advanced Settings page there is an option Use Quick IP call mode Default setting is No When set to Yes offhook the phone and dial XXX X is 0 9 and XXX lt 255 phone will make direct IP call to aaa bbb ccc XXX where aaa bbb ccc comes from the local IP address REGARDLESS of subnet mask XX or X are also valid so leading O is not required but OK See Quick IP Call Mode section for details Default is No If set to Yes conference will be disabled Default is No If set to Yes Multi Purpose keys can be sent as DTMF during the call Default is No If set to Yes the DND button on keypad will be disabled Default is No If set to Yes transfer will be disabled Default is No If set to Yes the phone will use attended transfer by default Configures the access control of configurations via the phone keypad me
33. csccscscescscescscsscecsscecsececseeecscascscaecscesescsetecssescscescesescesscscescscesences 17 PHONE FUNCTIONS DURING A PHONE CALL ccccceceecececcecececccecccscuccececcecsceecsceecsctscscsececssescucescecescscsescesescesences 18 CALL FEATURES tse nett ostamersa aAA EEE AEAEE EAE EEE aa nedrdeaneslamnnieaadaivonsaavanaseasedudinesaensaeearmmunsaatenanoaat 21 CUSTOMIZED LCD SCREEN amp XML wu cccccceccecceccsccccecceccscecceccescecescescccecescescecescscescescesceseecescecescecescscsscesescesceseuses 22 CONFIGURATION GUIDE iis csiaissccverccaseccccosdessuseuteswoasdeeseaseansiecseusesiavensvaunnateusncdeueweasdesteceeceussuedadduestenseoutsesauaeurswowees 22 CONFIGURATION VIAE EPA aea E TEN 23 CONFIGURATION VIA WEB BROWSER sccccccsceccsceccececcscercsceccsceccscecescecescnceececsececeececatsecersecessscecesencescecescecsesecessecs 26 SAVING THE CONFIGURATION CHANGES arsiisennenit cetra ra kans eike EAINNT ENNE KENIANEN ENNAN N EEKANNA EENEN ENAKA NEN iA EE ENAN ia 45 REBOOTING THE PHONE REMOTELY ssorssrorenoudiaesiia ei sa see secs die EEEE eE AEE EENEN TE EEEE EE RENNENS E 45 SOFTWARE UPGRADE amp CUSTOMIZATION sesessesesscsecseseoccsecccscseccosesesceseseoscseseosesesecseseoscseseosesecsesesseseseseo 46 FIRMWARE UPGRADE THROUGH TFTP HTTP wrscsicdiccisciscdtascaccatacndzcanssbadoasbasdecescstoaactaes oeadsasholacedoubeehdaneaceatagndeeeaasadade 46 CONFIGURATION FILE DOWNLOAD scoactoceceassnccaaascacaacanaeneddaatencdandacnsanesan
34. cted Cone the phone will use its mapped public IP address and port in all of its SIP and SDP messages If selecting Keep Alive with no specified STUN server the GXP21xx will periodically every 20 seconds or so send a blank UDP packet with no payload data to the SIP server to keep the hole on the NAT open Default is No When set to Yes a SUBSCRIBE for Message Waiting Indication will be sent periodically Default is No When set to Yes a SUBSCRIBE for Registration will be sent periodically Default is No This option is to synchronize DND Call Forward features with Broadsoft platform When set to Yes a SUBSCRIBE will be sent out periodically to the server Then when DND Call Forward features Call Forward No Answer Unconditional Call Forward and Call Forward on Busy are configured or changed on the phone and Broadsoft server side those features will be synchronized on the phone side and Broadsoft server side Enable Presence feature SIP Extension to notify SIP server that the unit is behind the NAT Firewall When configured user can access messages by pressing MSG button This userID is usually the VM portal access number Note If server side feature code is used for VM portal access number please also configure Enable Call Features to No under account setting page to use non local feature code This parameter specifies the mechanism to transmit DTMF digit There
35. d be turned on and a User Phone parameter will be attached to the From header in SIP request This parameter controls sending REGISTER messages to the proxy server The default setting is Yes Default is No If set to Yes the SIP user s registration information will be cleared on reboot GXP21xx User Manual Page 38 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 C isten Innovative IP Voice amp Video Register Expiration This parameter allows user to specify the time frequency in minutes that GXP21xx refreshes its registration with the specified registrar The default interval is 60 minutes The maximum interval is 65 535 minutes about 45 days Reregister Before This parameter allows user to specify the time frequency in seconds that Expiration GXP21xx sends out a re registration request before the Register Expiration By default is 0 second Local SIP Port This parameter defines the local SIP port used to listen and transmit The default value for Account X is Account 1 5060 Account 2 5062 Account 3 5064 Account 4 5066 Account 5 5068 Account 6 5070 SIP Registration Failure Retry registration if the process failed Default is 20 seconds Retry Wait Time SIP T1 Timeout RFC 3261 SIP T1 timer Default is 0 5 second SIP T2 Interval RFC 3261 SIP T2 timer Default is 4 seconds SIP Transport Choose SIP Transport between UDP TCP and TLS TCP Default is UDP SIP
36. d twice the LCD displays VoIP 2 and the subsequent call will be made through SIP account 2 Incoming calls to a specific account will attempt to use its corresponding LINE if it is not in use When the virtually mapped line is in use the GXP21xx will flash the next available LINE from left to right or from top Grandstream Networks Inc GXP21xx User Manual Page 14 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 C sea Innovative IP Voice amp Video to bottom for Multi Purpose Keys in red A line is ACTIVE when it is in use and the corresponding LED is red Completing Calls There are six ways to complete a call 1 DIAL To make a phone call e Take Handset SPEAKER Headset off hook or press an available LINE key activates speakerphone or press the NEW CALL soft key e The line will have a dial tone and the primary line LINE1 LED is red If you wish select another LINE key alternative SIP account e Enter the phone number e Press the SEND key or press the DIAL soft key 2 REDIAL To redial the last dialed phone number When redialing the phone will use the same SIP account as was used for the last call Thus when the third SIP account was made for the last call call attempt the phone will use the third account to redial e When the phone is onhook press SEND key directly to redial or e Take Handset SPEAKER Headset off hook or press an available LINE key activates speakerphone the corres
37. e GXP21xx IP address Enter the admin password to access the web configuration interface In the ADVANCED SETTINGS page enter the Upgrade Server s IP address or FQDN in the Firmware Server Path field Select TFTP or HTTP upgrade method Update the change by clicking the Update button Reboot or power cycle the phone to update the new firmware During this stage the LCD will display the firmware file downloading process Please do NOT disrupt or power down the unit If a firmware upgrade fails for any reason e g TFTP HTTP server is not responding there are no code image files available for upgrade or checksum test fails etc the phone will stop the upgrading process and re boot using the existing firmware software Firmware upgrades take around 60 seconds in a controlled LAN or 5 10 minutes over the Internet We recommend completing firmware upgrades in a controlled LAN environment whenever possible No Local TFTP HTTP Server For users who do not have a local TFTP HTTP server we provide a HTTP server on the public Internet for users to download the latest firmware upgrade automatically Please check the Support Download section of our website to obtain this HTTP server IP address hitp www grandstream com support firmware Alternatively download and install a free TFTP or HTTP server to the LAN to perform firmware upgrades A free Windows version TFTP server is available http support solarwinds net updates New cust
38. e appearances each with an independent SIP account Each SIP account requires its own configuration page Their configurations are identical Table 16 SIP Account Settings Account Active Account Name SIP Server Grandstream Networks Inc This field indicates whether the account is active The default value is Yes The name associated with each account displayed on LCD SIP Server s IP address or Domain name provided by VoIP service provider GXP21xx User Manual Page 37 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 Secondary SIP Server Outbound Proxy SIP User ID Authenticate ID Authenticate Password Name DNS Mode Primary IP Backup IP 1 Backup IP 2 TEL URI SIP Registration Unregister on Reboot Grandstream Networks Inc C isten Innovative IP Voce amp Video This field contains the URL or the IP address of a second SIP server When this field is configured GXP21xx will send out Registration requests and Subscribe messages except for message waiting to the SIP Server and Secondary SIP Server for the same account When making a call GXP21xx will use the registered primary SIP server first If this primary SIP Server is not available the registered Secondary SIP Server will be used If the primary SIP Server is not registered but Secondary SIP Server can be registered GXP21xx will use the Secondary SIP Server directly whe
39. etting is checked the time zone will be overridden by the DHCP server GXP21xx User Manual Page 28 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 Self Defined Time Zone Weather Update Stock Update Currency Update LCD Backlight Brightness LCD Contrast Grandstream Networks Inc C se Innovative IP Voice amp Video This parameter allows the users to define their own time zone The syntax is std offset dst offset start time end time Default is set to MTZ 6MDT 5 M4 1 0 M11 1 0 MTZ 6MDT 5 This indicates a time zone with 6 hours offset with 1 hour ahead which is U S central time If it is positive if the local time zone is west of the Prime Meridian A K A International or Greenwich Meridian and negative if it is east M4 1 0 M11 1 0 The 1st number indicates Month 1 2 3 12 for Jan Feb Dec The 2nd number indicates the nth iteration of the weekday 1st Sunday 3 Tuesday The 3rd number indicates weekday 0 1 2 6 for Sun Mon Tues Sat Therefore this example is the DST which starts from the first Sunday of April to the 1st Sunday of November By default Enable Weather Update is set to Yes If set to No weather information will not display on the phone Settings to customize the display of weather via e City Code Enter city code e Update Interval Refresh time in minutes e Degree Unit Select Automatic Fahrenheit or Celsiu
40. ew configuration file from the specified URL or IP for the HTTP server For example provisioning mycompany com 6688 Grandstream 1 0 0 6 Note 6688 is the specific TCP port where the HTTP server is listening Omit if using default port 80 e HTTPS GXP21xx retrieves the new firmware files or new configuration file from the specified URL or IP for the HTTP server via a secured HTTP connection For example provisioning mycompany com Note HTTPS default port is 443 Defines the server path for the firmware server It can be different from the Configuration server which is used for provisioning For example firmware mycompany com 6688 Grandstream 1 0 0 6 Defines the server path for provisioning it can be different from the firmware server For example provisioning mycompany com 6688 Grandstream gxp2120 Default is blank If configured GXP21xx will request the firmware file with the prefix postfix and only the firmware with the matching encrypted prefix will be downloaded and flashed into the phone Note This setting is useful for ITSPs End user should keep it blank Default is blank If configured GXP21xx will request the config file with the prefix postfix and only the file with the matching encrypted prefix will be downloaded and flashed into the phone Note This setting is useful for ITSPs End user should keep it blank GXP21xx User Manual Page 32 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 Allow
41. f 48 Firmware version 1 0 1 110 Last Updated 01 2012 GE siren nnovative IP Voice amp Video Welcome Your Grandstream GXP21xx Enterprise IP phone is feature enriched sophisticated yet simple to use The GXP21xx delivers superior HD audio quality rich and leading edge telephony features personalized information and customizable application service automated provisioning for easy deployment advanced security protection for privacy and broad interoperability with most 3rd party SIP devices and leading SIP NGN IMS platforms The GXP21xx supports a broad range of codecs security protection PoE dual 10 100mbps Ethernet ports along with customizable XML provisioning and application features Users can expect superior audio quality using the new high definition handset hands free speakerphone or headset Also it can support up to 5 way conferencing multi languages dual color LEDs presence and Busy Lamp Field BLF It presents a large easy to read backlit graphical display along with multiple XML keys to further enhance the user experience The GXP2120 2110 is also expandable with one to two expansion modules The GXP21xx is a perfect choice for enterprise users looking for a high quality feature rich multi line IP phone with the best values Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your man
42. g payload it contains the following components GXP_2110 device MAC address firmware version error message For example Nov 30 07 55 46 10 131 28 27 GXP2120 GUI 00 0b 82 2b 3c a4 1 0 1 108 LCD IdleScreen XmlApp is now visible When set to Yes phone will send out SIP Log to syslog server Default setting is No This parameter defines the URI or IP address of the NTP Network Time Protocol serve It is used to display the current date time GXP21xx User Manual Page 34 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 Allow DHCP Option 42 to override NTP server SSL Certificate SSL Private Key SSL Private Key Password Distinctive Ring Tone System Ring Tone Call Progress Tones Intercom User ID Disable Call Waiting Disable Call Waiting Tone Disable Direct IP Calls Grandstream Networks Inc C isten Innovative IP Voce amp Video Default is Yes This allows device gets provisioned for DHCP Option 42 from the local server automatically The user specified SSL certificate used for SIP over TLS The user specified SSL private key used for SIP over TLS User specified password to protect the private key above Select a Distinctive Ring Tone 1 through 3 for the caller ID The Caller ID can be configured as a particular caller ID or Alert Info text When a particular call ID is configured in the Caller ID the selected ring tone will be used when the incoming call is fro
43. he multi functional buttons will function as LINE keys when all LINEs are busy The LED will flash in red to indicate an incoming call Press the button to pick up the call If any one of the Multi Purpose Keys is associated with a call the button s speed dial BLF function will not work Making Calls using IP Addresses Direct IP Call allows two phones to talk to each other in an ad hoc fashion without a SIP proxy VoIP calls can be made between two phones if e Both phones have public IP addresses or e Both phones are on a same LAN VPN using private or public IP addresses or e Both phones can be connected through a router using public or private IP addresses with necessary port forwarding or DMZ To make a direct IP call please follow these steps 1 Press MENU button to bring up MAIN MENU 2 Select Direct IP Call using the arrow keys Grandstream Networks Inc GXP21xx User Manual Page 16 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 C se Innovative IP Voice amp Video 3 Press OK to select 4 Input the 12 digit target IP address Please see example below 5 Press OK key to initiate call To make a quick IP call please see next section For example If the target IP address is 192 168 1 60 and the port is 5062 e g 192 168 1 60 5062 input the following 192 168 1 60 5062 The key represent the dot The key represent colon Press OK to dial out Quick IP Call Mode The
44. hen the phone is idle Transfer an ACTIVE call to another number Press CONF button to connect Calling Called party into conference Mute an active call Press HEADSET key to answer hang up phone calls while using headset It also allows user to toggle between headset and speaker Enable Disable DND Not applicable on GXP2100 Press to use intercom if intercom user ID is configured in web GUI Press to enter menu when phone is in idle Use it as ENTER key in keypad configuration Enter to retrieve voice mails or other messages GXP21xx User Manual Page 13 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 C se Innovative IP Voice amp Video Brings phonebook on screen Enable Disable hands free speaker Enable Disable handset mode or used as SEND REDIAL Navigation keys Up Down Left and Right e Press to navigate in menu options lt q O gt e During the call press Up Down to adjust volume V e When the phone is idle press Up to view missed call press Down to view phonebook a Standard phone keypad press key to send call press key to for 0 SEES 9 5 fs IVR functions 18 MPKs in GXP2110 and 7 MPKs in GXP2120 used for BLF Speed Multi Purpose Keys dial and etc MAKING PHONE CALLS Handset Speakerphone and Headset Mode The GXP21xx allows you to make phone calls via handset speakerphone or headset mode During the active calls the user can switch between the h
45. idle screen e Download SCR XML The phone will download the custom idle screen if available e Erase Custom SCR Custom idle screen will be erased and will be replaced with default logo e Display Language Users can choose English Simplified Chinese Traditional Chinese Korean Japanese Italian Spanish French German Portuguese Russian Croatian Hungarian Polish Slovenian Arabic Hebrew or Grandstream Networks Inc GXP21xx User Manual Page 23 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 Config Factory Functions Network Call Features Reboot Exit C isten Innovative IP Voice amp Video Dutch which are built in the phone Users could select Automatic for local language based on IP location if available Also the phone will download secondary language if available e Time Settings Users can set the date and time on the phone Press Menu button to choose the menu item Press lt or follow the soft keys to return to the main menu Press Menu button to display the configuration selections e SIP To change SIP server settings for SIP account SIP Proxy Outbound Proxy SIP User ID SIP Auth ID SIP Password SIP Transport and Audio e Upgrade To configure the firmware server and Config server for upgrading or provisioning the phone e Factory Reset Key in the physical MAC address on the back of the phone Press OK softkey to reset to FACTORY DEFAULT setting Do not use Factory Reset un
46. ine is not in use Call Pick Up is supported when user presses a flashing BLF key Shared Call Appearance SCA The GXP21xx phone supports shared call appearance by Broadsoft standard This feature allows members of the SCA group to shared SIP lines and provides status monitoring idle active progressing hold of the shared line When there is an incoming call designated for the SCA group all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold With the exception of when multiple call appearances are enabled on the server side In the middle of the conversation there are two types of hold Public Hold and Private Hold When a member of the group places the call on public hold the other users of the SCA group will be notified of this by the red flashing button and they will be able to resume the call from their phone by pressing the line button However if this call is placed on private hold no other member of the SCA group will be able to resume that call To enable shared call appearance the user would need to register the shared line account on one of the acc
47. ion timer is enabled only when the remote party supports this feature To turn off Session Timer select No for Caller Request Timer Callee Request Timer and Force Timer As a Caller select UAC to use the phone as the refresher or UAS to use the Callee or proxy server as the refresher As a Callee select UAC to use caller or proxy server as the refresher or UAS to use the phone as the refresher Session Timer can be refreshed using INVITE method or UPDATE method Select Yes to use INVITE method to refresh the session timer PRACK Provisional Acknowledgment method enables reliability to SIP provisional responses 1xx series This is required to support PSTN inter networking There are 4 uniquely defined ring tones e System Ring Tone when selected all calls will ring with system ring tone e 3 Customer Ring Tones when selected incoming calls from designated account will play selected ring tone Defines how long the phone will ring when receiving a call Default is 60 seconds Defines how long before the line can be seized when Share Line is used Default is 15 seconds If this parameter is set to Yes the From header in outgoing INVITE message will be set to anonymous essentially blocking the Caller ID from displaying Default is No If set to Yes anonymous call will be rejected Default is No If set to Yes GXP21xx will automatically switch on speaker to answer the incomi
48. itive with a maximum length of 25 characters Enter the end user password again as above to confirm new password The GXP21xx operates in three modes 1 DHCP mode The GXP21xx acquires IP address from the first DHCP server it discovers on the LAN The DHCP option is reserved for NAT router mode In DHCP mode all the field values for the Static IP mode are not used 2 PPPoE mode Set PPPoE account ID PPPoE password and PPPoE service name for the GXP21xx to establish PPPoE sesstion 3 Static IP mode Configure IP address Subnet Mask Gateway DNS Server 1 DNS Server 2 and Preferred DNS Server if Static IP mode is used GXP21xx User Manual Firmware version 1 0 1 110 Page 27 of 48 Last Updated 01 2012 802 1x Mode Line Keys x Multi Purpose Keys Time Zone Grandstream Networks Inc C isten Innovative IP Voce amp Video This option allows the user to enable disable 802 1x mode on the phone The default value is disabled To enable 802 1x mode this field should be set to EAP MD5 Once enabled the user would be required to enter the following information below to be authenticated on the network 1 Identity 2 MD5 Password This allows the user to configure each line key and enable Shared Call Appearance for the line Options available for Key Mode are 1 Line 2 Shared Line These options are used to assign a function to the corresponding Multi Purpose Key Options available are 1 Speed Dial 2 BL
49. less you want to restore factory settings e Layer 2 QoS Configure 802 1Q VLAN Tag and priority value Press Menu to display the factory function items including e Audio Loopback Speak into the handset If you hear your voice in the handset your audio is working fine Press Menu button to exit the mode e Diagnostic Mode All LEDs will light up Press any key on the keypad to display the button name in the LCD Lift and put back the handset or press Menu button to exit the diagnostic mode Press to return the main menu To select IP mode DHCP Static IP PPPoE to setup PPPoE IP address Netmask Gateway address and DNS Server 1 and DNS Server 2 To enable disable and configure Forward All Forward Busy Forward No Answer No Answer Timeout press Call Features and select the Account x to set the forward call features on this account Select on Reboot and press Menu button to reboot the device Exit from this menu Figure 2 Keypad GUI Flow Grandstream Networks Inc GXP21xx User Manual Page 24 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 andstream Innovative IP Voice amp Video Call History Call History Items MENU Call History Status Phone Book LDAP Directory Instant Message Direct IP Call Preference Config Factory Functions Network Call Features Reboot Exit Grandstream Networks Inc Answered Calls Dialed Calls Missed Calls Transferred Calls
50. m the Caller ID System Ring Tone will be used for all other calls lf server supports Alert Info the Alert Info text can be mapped to the 3 customized ring tones For example if you configure the custom ring tone 1 user ID to priority that ring tone will be used if we receive INVITE with Alert Info header in the following format Alert Info info priority System ring tone Default is North American standard Users could adjust system ring tone frequencies and cadences based on local telecom standard Using these settings users can configure ring or tone frequencies based on parameters from local telecom By default they are set to North American standard Frequencies should be configured with known values to avoid uncomfortable high pitch sounds Syntax f1 val f2 vall c on1 off1 on2 off2 on3 off3 Frequencies are in Hz Cadence on and off are in 10ms ON is the period of ringing On time in ms while OFF is the period of silence In order to set a continuous ring OFF should be zero Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern Up to three cadences are supported Configure intercom user ID when intercom is used This is for Account 1 Default is No If set to Yes the call waiting feature will be disabled Default is No If set to Yes the call waiting tone will be disabled Default is No If set to Yes direct IP calls will
51. n making a call Note Please do not configure duplicate SIP Server address in SIP server and Secondary SIP Server IP address or Domain name of Outbound Proxy Media Gateway or Session Border Controller Used for firewall or NAT penetration in different network environment If the system detects symmetric NAT STUN will not work ONLY outbound proxy can provide solution for symmetric NAT User account information provided by VoIP service provider ITSP either an actual phone number or formatted like one SIP service subscriber s Authenticate ID used for authentication It can be identical to or different from SIP User ID SIP service subscriber s account password for GXP21xx to register to SIP servers of ITSP SIP service subscriber s name that is used for Caller ID display The default is set to A Record If users wish to locate the server by DNS SRV users may select SRV or NATPTR SRV When Use Configured IP option is selected if SIP server is configured as domain name phone will not send DNS query but use Primary IP or Secondary IP to send sip message if at least one of them are not empty This option applies only if Use Configured IP is selected the phone will send DNS query to the Primary IP Insert IP address here Insert the first back up IP here Insert the second back up IP here Default is Disabled If the phone has an assigned PSTN telephone number this field shoul
52. ne stutter tone audible when line is in use 1 Press the MUTE button to enable disable muting the microphone 2 The Line Status Indicator will show LINEx SPEAKING or LINEx MUTE to indicate whether the microphone is muted Call Transfer GXP21xx supports both Blind and Attended transfer Also users could make auto attended transfer when this feature is enabled from web GUI 1 Blind Transfer Press TRANSFER button then dial the number and press the SEND button to complete transfer of active call 2 Attended Transfer Press LINEx button to make a call and automatically place the ACTIVE LINE on HOLD Once the call is established press TRANSFER key then the LINE button of the waiting line to transfer the call Hang up the phone call after Transfer Successful is displayed in the screen 3 Auto Attended Transfer Users could enable Auto Attended Transfer under Web GUI gt Advanced Setting Page During the first call press TRANSFER hard button and it will bring up another line The first call will be on hold Enter the number and press SEND key to establish the second call If pressing soft key transfer after entering the number it will do blind transfer instead After the second call is established press TRANSFER hard button again Now the phone will hang up and the call will be transferred NOTE e To transfer calls across SIP domains SIP service providers must s
53. nes the layer 3 QoS parameter It is the value used for IP Precedence or Diff Serv or MPLS Default value is 12 This contains the value used for layer 2 802 1Q VLAN tag and 802 1p priority value Default setting is 0 Note VLAN supported equipment is required when configuring these settings This parameter defines the local RTP port pair used to listen and transmit It is the base RTP port for channel 0 When configured channel 0 will use this port _ value for RTP channel 1 will use port_value 2 for RTP Local RTP port ranges from 1024 to 65400 and must be even The default value is 5004 This parameter when set to Yes will force random generation of both the local SIP and RTP ports This is usually necessary when multiple GXPs are behind the same NAT Default is No This parameter specifies how often the GXP21xx sends a blank UDP packet to the SIP server in order to keep the NAT pin hole open Default is 20 seconds NAT IP address used in SIP SDP message Default is blank IP address or Domain name of the STUN server STUN resolution result will display in the STATUS page of the Web UI Allows the user to select the following options for firmware upgrade e Always Check for New Firmware e Check New Firmware only when F W pre suffix changes e Always Skip the Firmware Check Firmware upgrade may take up to 10 minutes depending on network environment Please do not interrupt the firmware upgrading process Note
54. ng call Set to Intercom Paging mode it will answer the call based on the SIP info header from the server GXP21xx User Manual Firmware version 1 0 1 110 Page 42 of 48 Last Updated 01 2012 Allow Auto Answer by Call Info Refer To Use Target Contact Transfer on Conference Hangup Check SIP User ID for Incoming INVITE Preferred Vocoder SRTP Mode Symmetric RTP Silence Suppression Grandstream Networks Inc C se Innovative IP Voice amp Video If the Call Info header contains answer after 0 the call be answered automatically This fields need to be set to Yes if users would like to have the phone to be paged intercom Default is No If set to Yes then for Attended Transfer the Refer To header uses the transferred target s Contact header information Defines whether or not the call is transferred to the other party if the initiator of the conference hangs up Default is No Check the SIP User ID in Request URI If they don t match the call will be rejected GXP21xx supports up to 7 different Vocoder types including G 711 a u also Known as PCMU PCMA G 723 1 G 729A B G 726 32 iLBC G 722 wide band Configure Vocoders in a preference list that is included with the same preference order in SDP message Enter the first Vocoder in this list by choosing the appropriate option in Choice 1 Similarly enter the last Vocoder in this list by choosing the appropriate option in
55. ng periodic inform set up the periodic inform interval to send the inform packets to the ACS Enter the connection request username This is the user name for the ACS to connect to this device Enter the connection request password This is the password for the ACS to connect to this device Select the authentication method among No authentication Basic or Digest Enter the connection request port This is the port for the ACS to connect to this device Selects the file download mode for the download server Users can choose from TFTP HTTP No The URL IP address of the phonebook download server The interval at which the phonebook will be downloaded from the download server in minutes The default setting is O If set to Yes the phone will remove the manually edited entries in the old phonebook list before downloading the new file The default setting is set to Yes Note If there is a duplicate entry Same name same number and same index added both manually and from phonebook xml file only 1 entry will be saved and displayed GXP21xx User Manual Page 33 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 LDAP Directory Idle Screen XML Download Download Screen XML At Boot up Use custom filename Idle Screen XML Server Path Offhook Auto Dial Syslog Server Syslog Level Send SIP Log NTP server Grandstream Networks Inc C isten Innovative IP Voce amp Video IP
56. not support hot swap Once connected user should reboot the phone to ensure the set up will work correctly e GXP2120 2110 can drive 2 extension modules Independent power adapters are not needed for extension modules SAFETY COMPLIANCES The GXP21xx complies with FCC CE and various safety standards The GXP21xx power adaptor is compliant with the UL standard Only use the universal power adaptor provided with the GXP21xx package The manufacturer s warranty does not cover damages to the phone caused by unsupported power adaptors Grandstream Networks Inc GXP21xx User Manual Page 5 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 C se Innovative IP Voice amp Video WARRANTY If you purchased your GXP21xx from a reseller please contact the company where you purchased your phone for replacement repair or refund If you purchased the product directly from Grandstream contact your Grandstream Sales and Service Representative for a RMA Return Materials Authorization number before you return the product Grandstream reserves the right to remedy warranty policy without prior notification Grandstream Networks Inc GXP21xx User Manual Page 6 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 C nnovative IP Voice amp Video Product Overview Table 3 GXP21xx Product Models GXP2120 is an executive SIP phone It features e Six lines e Seven programmable hard keys GXP2120 e Four XML programmable soft keys
57. nu There are three modes e Unrestricted e Basic Settings Only CONFIG option will not display in keypad MENU e Constraint Mode CONFIG FACTORY FUNCTIONS and NETWORK options will not display in keypad MENU Default is enabled When the phone is in idle screen press and hold STAR key for 4 seconds and the keypad will be locked To unlock the keypad press and hold STAR key for 4 seconds Enter the password to unlock in the prompted window and then press MENU key to enter The password to lock unlock can be configured If users forget the password to unlock it log into web GUI and change the password Update and reboot the phone When the phone boots up press and hold STAR key for 4 seconds and enter the new password to unlock it Enter the password to lock the keypad in web GUI To unlock the keypad enter the password in the prompted window in the phone s LCD screen Default is No By default will be replaced as 23 in SIP URI GXP21xx User Manual Firmware version 1 0 1 110 Page 36 of 48 Last Updated 01 2012 Display Language Download Device Configuration C isten Innovative IP Voice amp Video Allows user to choose preferred display language in web UI and keypad UI Currently the phone supports these languages Arabic German English Spanish French Hebrew Croatian Hungarian Italian Japanese Korean Dutch Polish Portuguese Russian Slovenian Simplified Chinese and Traditional Chinese Note
58. odel Part Number Software Version System Up Time System Time Registered PPPoE Link Up Service Status Core Dump The device ID in HEXADECIMAL format This will be used for provisioning and is written on the label in the original box as well as on the label located on the back panel of the device This field shows IP address of GXP21xx This field contains the product model information This field contains the product part number e Prog This is the main firmware release number which is always used for identifying the software or firmware upgrade version e Boot Booting code version number e Core Core code version number e Base Base code version number e DSP DSP code version number e Aux Aux code version number This field shows system up time since the last reboot This field shows the current time on the phone system Indicates whether accounts are registered to the related SIP server Indicates whether the PPPoE connection is enabled if connected to a DSL modem e GUI shows the GUI status running or stopped e Phone shows the phone status running or stopped Download core dump file for troubleshooting when necessary Table 14 Device Configuration Settings Basic Settings End User Password Confirm Password IP Address Grandstream Networks Inc This contains the password for end user to access the Web Configuration Menu Users can enter new password here This field is case sens
59. oice amp Video LCD date display in the idle screen The following formats are supported e yyyy mm dd 2011 11 17 mm dd yyyy 11 17 2011 dd mm yyyy 17 11 2011 e dddd MMMM dd Thursday November 17 e MMMM dd dddd November 17 Thursday LCD time display in 12 hour or 24 hour format Default is No This field is used to hide the keypad input during a call Default is No By default LCD backlight will light up whenever there is a missed call Default is No This options is used when Headset is used on Toggle Headset Speaker mode If selected to Yes when the phone is in Headset mode both headset and speaker will ring on incoming call When headset is connected to GXP21xx users could use the HEADSET button in two different modes e Default Mode When GXP21xx is in idle press HEADSET button to offhook the phone and make calls by using headset Headset icon will display on the top of the call screen in dialing talking status When there is an incoming call press HEADSET button to pick the call by using headset When there is an active call using headset press HEADSET button to hang up the call When Speaker Handset is used in dialing talking status press HEADSET button to switch to headset Press it again to hang up the call or press Speaker Handset to switch back to previous mode e Toggle Headset Speaker When GXP21xx is in idle press HEADSET button to switch to Headset mode The idle sc
60. omerFree cfm Grandstream Networks Inc GXP21xx User Manual Page 46 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 C se Innovative IP Voice amp Video INSTRUCTIONS FOR LOCAL TFTP UPGRADE 1 Unzip the file and put all of them under the root directory of the TF TP server 2 The PC running the TFTP server and the GXP21xx should be in the same LAN segment 3 Go to File gt Configure gt Security to change the TFIP server s default setting from Receive Only to Transmit Only for the firmware upgrade 4 Start the TFTP server in the phone s web configuration page 5 Configure the Firmware Server Path with the IP address of the PC 6 Update the change and reboot the unit User can also choose to download the free HTTP server from hittp httpd apache org or use Microsoft IIS web server NOTE e When GXP21xx phone boots up it will send TFTP or HTTP request to download configuration file cfg000b82xxxxxx where OOOb82xxxxxx is the MAC address of the GXP21xx phone This file is for provisioning purpose For normal TFTP or HTTP firmware upgrades the following error messages in a TFTP or HTTP server log can be ignored TFTP Error from IP ADRESS requesting cfg000b82023d04 File does not exist Configuration File Download CONFIGURATION FILE DOWNLOAD The GXP21xx can be configured via Web Interface as well as via Configuration File binary or XML through TFTP or HTTP HTTPS The Config Server Path
61. oot the phone remotely The web browser will then display a message window to confirm that reboot is underway Wait about 30 seconds to log in again Grandstream Networks Inc GXP21xx User Manual Page 45 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 C isten Innovative IP Voice amp Video Software Upgrade amp Customization Software or firmware upgrades are completed via either TFTP or HTTP The corresponding configuration settings are in the ADVANCED SETTINGS configuration page FIRMWARE UPGRADE THROUGH TFTP HTTP To upgrade via TFTP or HTTP select TFTP or HTTP upgrade method Upgrade Server needs to be set to a valid URL of a HTTP server Server name can be in either FQDN or IP address format Here are examples of some valid URLs e firmware mycompany com 6688 Grandstream 1 2 3 5 e 72 172 83 110 There are two ways to set up the Upgrade Server to upgrade firmware via Key Pad Menu or Web Configuration Interface Key Pad Menu To configure the Upgrade Server via Key Pad Menu options select Config from the Main Menu then select Upgrade Under this sub Menu user can edit Upgrade Server in either an IP address format or FQDN format Choose Save and use TFTP or Save and use HTTP to select upgrade method Select Reboot from the Main Menu to reboot the phone Web Configuration Interface To configure the Upgrade Server via the Web configuration interface open the web browser Enter th
62. ounts on the phone In addition they would need to navigate to Settings gt Basic Settings on the web UI and set the line to Shared Line with the corresponding account If the user requires more shared call appearances the user can configure multiple line buttons to be shared line buttons associated with the account Grandstream Networks Inc GXP21xx User Manual Page 20 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 CALL FEATURES C istan Innovative IP Voice amp Video The GXP21xx supports traditional and advanced telephony features including caller ID caller ID w name call forward transfer park hold as well as intercom paging and BLF Table 11 GXP21xx Call Features Key Call Features 30 Block Caller ID for all subsequent calls Offhook and dial 30 31 Send Caller ID for all subsequent calls Offhook and dial 31 67 Block Caller ID per call Offhook dial 67 and then enter the number to dial out 82 Send Caller ID per call Offhook dial 82 and then enter the number to dial out 70 Disable Call Waiting per Call Offhook dial 70 and then enter the number to dial out 71 Enable Call Waiting per Call Offhook dial 71 and then enter the number to dial out 72 Unconditional Call Forward Offhook dial 72 Then enter the number to forward the call Press OK softkey or SEND button 73 Cancel Unconditional Call Forward Offhook dial
63. phones and PBX are correctly configured e Take the Handset SPEAKER Headset off hook e Select the LINE key associated with account e Press OK key to display LCD LINEx PAGE e Dial the phone number you want to Page Intercom e Press SEND key 6 VIA CALL RETURN On the GXP21xx the Multiple Purpose Key programmable hard key has to be configured as Call Return under Web GUI gt Basic Settings configuration No user name and user ID has to be set on the Multiple Purpose Key for Call Return After pressing the Call Return key the last answered number will be dialed out e Take handset off hook e Press the configured Call Return key NOTE e Dial tone and dialed number display occurs after the handset is off hook and the line key is selected The phone waits 4 seconds by default No key Entry Timeout before sending and initiating the call Press the SEND or button to override the 4 second delay Speed Dial The Multi Purpose Key buttons located on the right hand side of the phone can be configured for speed dial Press the speed dial button to automatically call the assigned extension If Speed Dial Via Active Account is selected instead of Speed Dial on that Multi Purpose Key it will act just like speed dial but based on the current active account For instance if the phone is offhook and account 4 is active by pressing this key it will call the configured speed dial number using account 4 NOTE e T
64. ponding LED will be red e Press the SEND button or press the REDIAL soft key 3 USING CALL HISTORY To call a phone number in Call History When using the call history the phone will use the same SIP account as was used for the last call call attempt Thus when returning a call made to the third SIP account the phone will use the third SIP account return the call e Press the MENU button to bring up the Main Menu e Select Call History and then Answered Calls Dialed Calls Missed Calls Transferred Calls or Forwarded Calls depending on your needs e Select phone number using the arrow keys e Press OK to select e Press OK again to dial 4 USING THE PHONEBOOK To call a phone number from Phonebook Each entry in the phonebook can be attached to an individual SIP account The phone will use that SIP account to make the phone call e Go to the phonebook by i Pressing the phonebook button bottom left hand side of phone or ii Pressing the DOWN arrow key or iii Pressing the menu button and selecting Phone book iv Pressing MENU e Select the phone number by using the arrow keys e Press OK so select e Press OK again to dial Grandstream Networks Inc GXP21xx User Manual Page 15 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 C se Innovative IP Voice amp Video 5 PAGING INTERCOM The paging intercom function can only be used if the SERVER PBX supports this feature and both the
65. reen will display a Headset icon In this mode if pressing Speaker button or softkey headset will be used by default When there is an incoming call press LINE button Answer softkey or Speaker button headset will be used When there is an active call press HEADSET button to toggle between Headset and Speaker Set headset TX gain to 6 O or 6 Default is O db Set headset RX gain to 6 0 or 6 Default is 0 db Set handset TX gain to 6 O or 6 Default is O db GXP21xx User Manual Page 30 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 C se Innovative IP Voce amp Video Advanced User configuration includes not only the end user configuration but also advanced configuration such as SIP configuration Codec selection NAT Traversal Setting and other miscellaneous configuration Table 15 Device Configuration Settings Advanced Settings Admin Password Confirm Password Layer 3 QoS Layer 2 QoS Local RTP port Use Random Port Keep alive interval Use NAT IP STUN Server Firmware Upgrade and Provisioning XML Config File Password HTTP HTTPS User Name Administrator password Only the administrator can access the Advanced Settings and Account Settings page Password field is purposely blank for security reasons after clicking update and saved The maximum password length is 25 characters Enter the end user password again as above to confirm new password This field defi
66. rmware version 1 0 1 110 Last Updated 01 2012 C isten Innovative IP Voice amp Video Using the GXP21xx SIP Enterprise Phone GETTING FAMILIAR WITH THE LCD GXP21xx has a dynamic and customizable screen The screen displays differently depending on whether the phone is idle or in use active screen Table 8 LCD Display Definition a DATE AND TIME LOGO NETWORK STATUS STATUS ICON LINE STATUS INDICATOR SOFTKEYS Grandstream Networks Inc Displays the current date and time Can be synchronized with Internet time servers Displays company logo name This logo name can be customized via xml screen customization Displays the status of the phone and network It will indicate whether the network is down starting or running IP address MISSED CALLS is shown here too Shows the status of the phone using icons as shown in the next table Displays the name of the account that is in use Select another account by pressing the LINE key on the left side The softkeys are context sensitive and will change depending on the status of the phone Typical functions assigned to softkeys are e FORWARD ALL Unconditionally forward the phone line to another phone e MISSED CALL This option shows up unanswered calls to this phone e SWITCHSCR Press this button to toggle between different idle screens e REDIAL Redial the last dialed number e END CALL Hang up phone e REFRESHSTOCK Refresh the stock
67. s Weather information is displayed on GXP21xx LCD when Enable Weather Update is set to Yes and pressing the SwitchSCR soft key once By default Enable Stock Update is set to Yes If set to No stock information will not display on the phone Settings to customize the display of stock via e Stock Code Enter stock code Stock information is displayed in GXP21xx LCD when Enable Stock Update is set to Yes and pressing the SwitchSCR soft key twice By default Enable Currency Update is set to Yes If set to No currency information will not display on the phone Settings to customize the display of currency via e Currency Code Enter currency code Currency information foreign currencies to US dollar is displayed in GXP21xx LCD when Enable Currency Update is set to Yes and pressing the SwitchSCR soft key three times Set the LCD brightness level for idle state and active state Range from 0 to 8 where 0 means off and 8 means the brightest Set LCD contrast Range from 0 to 20 GXP21xx User Manual Page 29 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 Date Display Format Time Display Format Disable in call DTMF display Disable Missed Call Backlight Always Ring Speaker HEADSET Key Mode Headset TX gain dB Headset RX gain dB Handset TX gain dB Grandstream Networks Inc C se Innovative IP V
68. saesesanseeaansinnsdiad O 47 RESTORE FACTORY DEFAULT SETTING sesecsesecscsesccsesecseseosesesccsescosesesccseseoecseseosesesecsesesceseseosesescesesseseseseo 48 TABLE OF FIGURES GXP21XX USER MANUAL Figure 1 Connecting the GXP2120 2110 and the GXP Extension Board cccccccseeeeeeeeeeeeees 5 Figure 2 Keypad GUI FIOW se ices ceae ditch annann panin aa aa aa a aaia aia an Ea 24 TABLE OF TABLES GXP21XX USER MANUAL Table 1 Equipment Packaging scseicscscccivscsseiareedvararesduetavacrseiacsescesuered stdasnesectaayenandaseelseiaressaerinvsiens 4 Table 2 GXP21xx COMMCCIONS esses in sndecesccecde nanninannan naai a anaa a aia anaia 4 Table 3 GXP21xx Product MOdels ccccccccccceeccceeseeceeeeceeeeeseaeesseucesecessesessaeeessaeeeseaeeeseneesanas T Table 4 GXP21xx Comparison GUICE cece cc eecceceeeceaeececeeeeeceeeeeseeeesaeeeesseeeeseeeesaueeesseeeseeeessnes 7 Table 5 GXP21xx Key Features in a Glance ccc cccccceecccceeeeceeceeseeceeaeeceeaeecesaueeeseeesseeeseeeessnes 8 Grandstream Networks Inc GXP21xx User Manual Page 1 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 Eien nnovative IP Voice amp Video Table 6 GXP21xx Hardware Specifications ccccccceccceseeceeeenseeeaeeteneeceueeseeceseeneeeaeeesneetaneees 8 Table 7 GXP21xx Technical Specifications 2 0 0 0 ccccccccccccecceceeeeeeeeceeseeeceeecesaeeeesaeeeeseeeeseeesenes 9 Table 8 LCD Display Definition
69. the Firmware or Provisioning Server load at any given time Grandstream Networks Inc GXP21xx User Manual Page 47 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 C se Innovative IP Voice amp Video Restore Factory Default Setting WARNING Restoring the Factory Default Setting will delete all configuration information of the phone Please backup or print all the settings before you restoring factory default settings We are not responsible for restoring lost parameters and cannot connect your device to your VolP service provider INSTRUCTIONS FOR RESTORATION Step 1 Press OK button to bring up the keypad configuration menu select Config press OK to enter submenu select Factory Reset Please refer to Table 5 1 of keypad flow chart Step 2 Enter the MAC address printed on the bottom of the sticker Please use the following mapping 0 9 0 9 A 22 press the 2 key twice A will show on the LCD 222 2222 33 press the 3 key twice D will show on the LCD 333 3333 mI Example if the MAC address is 000b8200e395 it should be key in as 0002228200333395 NOTE e f there are digits like 22 in the MAC you need to type 2 then press gt right arrow key to move the cursor or wait for 4 seconds to continue to key in another 2 Step 3 Press the OK button to move the cursor to OK Press OK button again to confirm If the
70. tun ive IP Voice amp Video Table 7 GXP21xx Technical Specifications Lines Multiple direct lines with independent SIP accounts programmable speed dial keys XML programmable soft keys Protocol Support Support SIP RFC3261 TCP IP UDP RTP HTTP HTTPS ARP RARP ICMP DNS A record SRV and NAPTR DHCP both client and server PPPoE TELNET TFTP NTP STUN SIMPLE 802 1x TR 069 Support multiple SIP accounts Support SIP PUBLISH method RFC 3903 SIP Presence package RFC 3856 3863 for use of MFKs SIP Dialog package RFC 4235 Support for SIP MESSAGE method RFC 3428 Display O i Backlit graphic LCD display up to 8 level grayscale 00000 Feature Keys Feature keys on different models sss a GXP2120 GXP2110 GXP2100 HOLD Yes Yess Yes SE Yes Yes Yes TRANSFER Yes Yes Yes CONF Yes c Yes Yes DND Yes Yes NO HEADSET Yes Yes Yes INTERCOM _ Yes Yes Yes PHONEBOOK Yes i Yes Yes 7 MENU Yes ss Yes Yes 3 NAVIGATION 4 Yes Yes Yes eee we ew ew ew ew ew ew ew ew ew ew ew ww ew wm ew ew ew ew ew ew ew ew eG eM mM eM mM em eM mm mM mm mm em mm wm mm mm mm em mm em me mm em mm em me em mm mm em mm em em me mm me mm me mm me mm em em mm em me em wm me em mm mm em em em em em me l l ee ee ew ew ew ew ew ew ee l Device Management NAT friendly remote software upgrade Gia TFTP HTTP ae deployed devices including behind firewall NAT
71. ufacturer warranty Warning Please do not use a different power adaptor with the GXP21xx as it may cause damage to the products and void the manufacturer warranty e This document is subject to change without notice The latest electronic version of this user manual is available for download from http www grandstream com support e Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose without the express written permission of Grandstream Networks Inc is not permitted Grandstream Networks Inc GXP21xx User Manual Page 3 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 Eve IP Voice amp Vide Installation EQUIPMENT PACKAGING Table 1 Equipment Packaging pC GXP2120 GXP2110 GXP2100_ Handset Yes Yes Ys _ rLow Phone Stand Yes Yes No CONNECTING YOUR PHONE The connectors of the GXP21xx are located on the bottom of the device Table 2 GXP21xx Connectors EXT Connect the GXP Extension unit directly to GXP2110 2120 using connection cable Draw power from PoE if provided by network Not applicable on GXP2100 PC 10 100Mbps RJ 45 ports for PC downlink connection LAN 10 100Mbps RJ 45 port for LAN uplink connection Supports PoE 802 3af Draws power from either spare line or signal line Power Jack 5V DC power port UL Certified Headset Jack RJ9 and 2 5mm Handset Jack RJO GXP2120 2110 EXTENSION UNIT GXP212
72. upport transfer across SIP domains Blind transfer will usually use the primary account SIP profile 5 Way Conferencing GXP21xx can host conference calls and supports up to 5 way conference calling Excludes GXP2100 which supports up to 4 way Grandstream Networks Inc GXP21xx User Manual Page 18 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 C se Innovative IP Voice amp Video 1 Initiate a Conference Call Establish a connection with two or more parties Press CONF button Choose the desired line to join the conference by pressing the corresponding LINE button Repeat previous two steps for all other parties that would like to join the conference This can be done at any time However if a new call comes in the other calls will be placed on hold and the host will have to individually re join the held lines back into the conference by repeating the previous two steps again 2 Cancel Conference If after pressing the CONF button a user decides not to conference anyone press the current active LINE button This will resume two way conversation with the current line 3 End Conference Press HOLD to end the conference call and put all parties on hold To speak with an individual party select the corresponding blinking LINE GXP21xx also supports Easy Conference mode In Easy Conference mode users can initiate conference by calling another number when the current line is in talking or conference
73. urb is activated in idle screen DND talking ON when Do Not Disturb is activated in talking Forward All INDICATES all incoming calls will be forwarded to the configured number Forward on Busy INDICATES calls will be forwarded when phone is busy Forward on No Answer INDICATES calls will be forwarded if the phone does not answer Forward All and No Answer INDICATES calls will be forwarded if Forward All and Forward on No Answer are enabled Keypad Locked ON when the keypad is locked GXP21xx User Manual Page 12 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 4 ia ee a a Table 10 GXP21xx Keypad Buttons Key Button Key Button Definitions LINE KEYS HOLD SEND TRANSFER CONF MUTE HEADSET DND INTERCOM MENU OK Grandstream Networks Inc E isten Innovative IP Voice amp Video Enter Keypad Unlock Password Voice Mail ON when there are new voice messages Network Status Network is down Missed Call Icon Indicates missed call s Save Call Record Indicates phone system writing the call records into the flash It might take 10 to 20 seconds to finish the process Waiting For Response Please wait for the phone system to response before the keypad entry Handset Mode Speaker Mode Headset Mode SRTP SRTP is used during the call MUTE Line keys with LED can be configured to different SIP profiles Place ACTIVE call on hold Press to dial out the number or redial w
74. waiting hold transfer forward block auto answer off hook dial wee we we ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew wm ew ew ew ew ew wm wm wm wm em ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew ew Advanced Features Multi line support with dual color LED multi party conferencing line extension interface large backlit graphic LCD 4 navigation keys dedicated buttons for hold send redial speakerphone headset transfer conference for up to 5 parties depending on model mute message Do Not Disturb phone book intercom Advanced Functionality Customized downloadable ring tones SRTP SIP over TLS multi language support and XML enabled adjustable positioning angles wall mountable AES encryption automatic multimedia service eg weather stock and currency information SS oo oo oo oo oo oo oo a oo oo a a oo a a a oe a ee a Table 6 GXP21xx Hardware Specifications Model GXP2120 GXP2110 GXP2100 eer ewem wren ew ew wm ew ww ww eww ww ww we yw wm mm wm wm wm wm ew ew ew ew ew we ww ww wm ww ww wm wm ww ww ww ew ww ew ow og og 8 ow ow oo 8 ww ow ww ww ww ow ow ow ow ow ow nw ow 8 ow ow ow ow ww ww oo on on ow oo oo oo oo 8 oe wm wm om ow ow ow ow ow ow ow ow
75. you can put the party on mute but it must remain in the conversation Also this is not applicable when the feature Transfer on call hangup is turned on Grandstream Networks Inc GXP21xx User Manual Page 19 of 48 Firmware version 1 0 1 110 Last Updated 01 2012 C se Innovative IP Voice amp Video e When using Easy Conference mode press SEND button to establish the second call after entering the number instead of using e For the 4 way and 5 way traditional conference call PCMU and PCMA are supported for the codec being used in the conference Voice Messages Message Waiting Indicator A blinking red MWI Message Waiting Indicator indicates a message is waiting Press the Message button to retrieve the message An IVR will prompt the user through the process of message retrieval Press a specific LINE to retrieve messages for a specific line account NOTE e Each line has a separate voicemail account Each account requires a voicemail portal number to be configured in the Voicemail User ID field e To check which line account has a message 1 press the message button this always checks the primary account 2 check each line for stutter tone or 3 check missed calls using the menu Busy Lamp Field The Multi Purpose Key buttons can be configured for Busy Lamp Field function with a specified account When BLF is configured on one of the multi functional buttons the Speed Dial function will work when that l

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