FW-V10S - FlexWATCH
Contents
1. EE E 13 Seyeon Tech Co Ltd FW V10s User s Manual Trouble Shooting Following is basic trouble shooting guide If you encounter any other problem which can not resolve with following guide please contact your local distributor or Seyeon technolgy sales flexwatch com 1 Software download Symptom Can not download FW Voyager program which support Voice Function Remedy Check whether FlexWATCH server is connected to internet world If not you need to manually install Voice Supporting FW Voyager program provided with CD manual 2 Configuration Symptom All of hardware configuration and software installation is done but I can not hear any sound through FW V10S Remedy You need to check out following thing to make sure all of configuration is correctly done a FlexWATCH server end Check out whether you selected Voice system option from the PTZ amp UART configuration option Check out all the cable whether they are tightly connected to the FW V10s and FlexWATCH server b FW V10s end Check out whether serial cable is correctly connected Check whether Select Function button in front end of FW V10S is being pushed Pull out the power and reconnect it c Client PC end Check out whether you installed Voice Supporting FW Voyager program in your viewing PC a ea eee EE 14 Seyeon Tech Co Ltd FW V10s User s Manual Check out wh2. Check out Information Software ve Pyeon Tech Co Ltd Atite Date s P SPINS Copyright c 2002 2004 Check for Update Would you like to check if there is new version available Check new version Log in as root Femew 2 Doom 2 8 ip DEM 11 Seyeon Tech Co Ltd FW V10s User s Manual Authority for Voice function Only Admin account user of FlexWATCH server can have an access to FW V10S through FlexWATCH server Thus Power User User and Guest account user can not use Voice function Thus you need to check out whether you are connected to the server using Admin account If you are currently connected to FW Voyager using User or Guest account and want to use Voice function you can use shortcut to get authorization In this case you must know Admin Account for the server If you accessed FW Voyager with Admin account no need to separately type in root password Click Version Check Icon as described above Type in Admin account and use Voice function Information Information FwYoyager for Flex WATCH Version 2 50 00 Build Date Jul 29 2002 Copyright c 2002 2004 Seyeon Tech Co Ltd Are you root Only root user can use this functionality Enter root password submit password Check for Update Would you like to check if there is new version available Check new version
3. Log in as root Sound card and Mic check up Before you enjoy Voice function through web browser you need to make sure whether your PC is equipped with right spec of Sound card and Microphone work or not Microphone check up Try microphone self test using Sound Record provided by Window OS Through Sound Recorder you can check out whether your Microphone is correctly working or not Program gt Accessories gt Entertainment gt Sound recorder EEE 12 Seyeon Tech Co Ltd FW V10s User s Manual Sound Card check Full duplex sound card is required to get clear Voice over the TCP IP network It is recommended to user Netmeeting or other VOIP service whether your sound card is good enough to get clear voice FW V10S use G 723 1 standard VOIP Codec thus as long as your PC can get clear voice using other VOIP service program you can hear and talk through VOIP kit FW V10S Activation Check up You need to check out FW V10S voice kit status whether it is on normal operation If voice is transmitted link Yellow LED on FW V10S will be blinking If not there should be physical cable problem or other configuration Thus you need to go through the configuration steps again 5 1 Voice Activation Once hardware software and other checkpoints described above are cleared now you are ready to start voice communication Click Phone Icon A from the FW Voyager window Adjust Microphone and Speaker volume ee
4. interface Through External microphone and speaker connected to FW V10 you can hear and speak over the TCP IP network to get immediate voice communication or alert in case of intrusion Seyeon Tech Co Ltd FW V10s User s Manual 3 Product Specification Hardware Accessories Supporting Video server Stand alone system RS 232 cable between FW 1100 1200 100A 50A FlexWATCH V10 and FW 200A 3400 500A Communication protocc FlexWATCH camera or video Firmware version 2 2 Build May 16 2003 TCP UDP server or above Voice compression Software Miscellaneous G 723 1 international FW Voyager on MS Internet Bell sound option o standard voice compress explorer Developer support for voice integration ion algorithm Management Configurable by FlexWATCH camera or Headset interface video servers Operating temp 40 120 F 5 50 C with video Hardware interface External speaker amp microphone Dimension interface 12 5cm w x 9 8cm D x 2 5cm H 4 92 W x3 85 D x 0 98 H Serial interface to RS 232 port Weight 0 7lbs 320g w o power supply Of FlexWATCH network camera or video server PWR Suppl DC5Volt SMPS 4 Configuration Diagram LCD camera Fw 1 Speaker f Mic AS 232 Web Browser 5 Applications FW V10s enables you to add voice capability to make your visual remote monitoring more solid It can be placed anywhere together with FlexWATCH network camera
5. of option in the Show the following volume controls window Otherwise options will not be appeared on the Recording control panel Ei Recording Control Der ee ee 21x Recording shee cuir Line In CO Audio MIDI Balance Balance Balance Balance Adjust volume for p r g SEAE E E ai eii i F i Playback r i F i iF Volume f Recording Volume Volume Volume E fli ather 7 if Ve e 8 i Show the following volume controls T T ale 5 Wl Wave n i i y j i F Muteall wl IS E MW Mute M Mute W Mute Da Advanced M Aus W Microphone m E55 Solo coca 16 Seyeon Tech Co Ltd FW V10s User s Manual c Disable all other options except Microphone option Note that depending on the PC this Recording control panel option can be shown in a different way E Recording Control SS a ee oe o_o ee oe ee eo SS I Muteal Mute Above trouble shooting guide is based on real test But if you can not get clear voice it is estimated as a PC dependent voice quality problem which is beyond manufacturer s ability 17 Seyeon Tech Co Ltd FW V10s User s Manual Q amp A What is G 723 1 Voice Compression Algorithm G 723 1 is international standard VOIP Codec which is popularly used by VOIP service providers It has its superiority in its real time Voice compression which is 2 45 6times higher than other Voice Codec and provide very similar quality of
6. te FW V10S j DI DO AEP RJ 45 Console Cable Audio Kit Serial Cable 1 2 FW 50A 100A Hardware configuration a Connect audio kit serial cable B to serial port of FW V10s and connect RJ 45 console cable connector to the other end of Audio Kit serial Cable B b Note that RJ 45 console cable will not be supplied together with FW V10 kit but be supplied along with FW 1100 network camera C Connect RJ 45 Console cable to PTZ port of Network ge E Audio Kit Serial Cable FW Console Cable E N 6 Seyeon Tech Co Ltd FW V10s User s Manual 1 3 FW 200A Hardware configuration a Connect Serial cable A provided with FW V10S to RS 232 port of FW 200A b Connect Audio serial cable to FW V10S e 4 i Jeneus eueem ee We A _EEEEFEEFECE Oo 0 0 e F Y i i SPK MIC 7 SERIAL gt 5 a ee 4 i A y e FW 200A FW V10S Ground Balck Audio Kit Serial Cable RX and TX pin cable of Audio kit serial Cable A are originally twisted Thus please test which one is RX and TX before installation If Voice kit does not work please change RX and TX pin cable 1 4 FW 3400 500A 500AS Hardware configuration a Connect serial cable B provided together with FW V10s to AUX port of Video server b Connect the other side to Serial port of FW V10s CEER Er e a y OOO MOMS gt dk FW 3400 500A 500AS AUX Audio Kit Serial Cable FW V10S Serial Port 7 Seyeon Tech Co Ltd FW V10s User s Manu
7. voice to that of ADPCM G 726 and G729 Thus it requires very small bandwidth to transmit voice over the network Standard Incoding method a Bit rate Kb s fe 744 muU law PCM o b4 as A law PCM 5 0 E4 a re ADPCM 50 32 E SB ADPCM 5 0 b4 E ADPCM 5 0 d ACELP 3 0 MQ CLP 8 0 G f26 ADPCM 5 0 cite ta P20 LD CELP 5 0 16 ad CS ACELP 5 0 5 DWI ADPCM 50 32 oe Welles LPC 10E 5 0 ail qe e CELP 5 0 AG load VSELP 5 0 7 95 ioh PRE LTP 5 0 13 DAT 32 Bees ISO ACD DAT playback 44 1 OSG DAT record 46 0 fob Tea Ne a Se Sa SM Sn a a Mn Si a Mi ni aM i Mai a Mi i aM aM i a i i Pi i a ii i i i ni i i i i i i i iS A S S i SA i Si SS A Ae Se Se Se See Sea a a SS ae Se a a What hardware of PC ts needed for voice kit For the good quality of voice the PC equipped with full duplex sound card is needed and good speaker microphone and headset are also required The Audio Quality depends on Sound card quality Which extra software does the client PC need The client PC only needs Microsoft Internet Explorer 5 5 and higher The FW voyager for Voice Kit will be installed on first use What kind of Sound card is needed for voice kit Sound card is divided into 2 types such as External sound card and On board sound card a ra 18 seyeon Tech Co Ltd FW V10s User s Manual Normally voice quality and function through External Sound card are superior to those through on board sound card Thus External Sound Card is recommended On board
8. FW V10s User s Manual E User s Manual FlexWwTCH V10s Voce Kit Version 1 0 July 09 2003 Seyeon Technology Co Ltd www seyeon co kr www flexwatch com Seyeon Tech Co Ltd FW V10s User s Manual Contents Overview of Voice Kit FW V1OS assssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 3 Tt TPO GUICHON sccdcccccce lt sesiaramicsestacnasecedanssedatocdeceocce2scneian anegeecemoeasacarsensedeebeceeces 3 2 RG Fe AUTOS ae senctcessenceneseccauentecadenmequeatessadanecndenec ened etade nce uenelsedeencseesecsedatendes 3 gt Product opec CON accaunianicossaecupiineredecurersee pdeeacenr iene oiers mye maeemueiae 4 4 Configuration Diagram wxcescvencsnas ace tecennraisudaacdasaanientenieeese sarees asodcoenneaiausssesoseaas 4 SAPO CONG saan nian E E EE E EEEE EE EA 4 PACKING LISE ic 5 System Msta llati csiis 6 1 Hardware installation sssssssssssssnnsnsnsnrsrrsrrnrenrnrrnrrnrrnrnnrnrrnnenrrrrnnrnrnnrenrnnenan 6 1 1 FW 1100 Hardware configuration sesssssssrssrererrnrnrerenrsrsrrnrnnerenrrnrrrneen 6 1 2 FW 50A 100A Hardware configuration sesesesessssssnsnsnrnnrnnrnrnrnrnrnrnrnrsrnnne 6 1 3 FW 200A Hardware configuration sessssessrsrrerersrrnrerenrsrrrrnrnnerenrrnrrennen 7 1 4 FW 3400 500A 500AS Hardware configuration cccceeceeeeeseeeeeeeeeeeeennaees 7 1 5 Connection for External Speaker amp MiC ssssssssssrsrsrsnrsrnrerrnrrrrrrnrerenrerrrene 8 2 Network configuration Po
9. al 1 5 Connection for External Speaker amp Mic Depending on the Speaker or Head you need to connect it to right interface port on the rear panel of the unit To connect Cellular Phone Ear set To connect External Speaker amp Mic or PC Power LED ate FlexWATCH V 10s LINK PWR to Link LED To activate Voice 2 Network configuration Port configuration 2 1 LAN Environment If FlexWATCH server and Voice kit is installed in the Local network or connected to Leased line connection no specific configuration is required as long as you can see video through FW Voyager 2 2 WAN environment If FlexWATCH server is to be connected from the internet global static IP address should be assigned to FlexWATCH server so that you can enjoy voice function Leased line connection No specific configuration is required as long as you can see video through FW Voyager 2 3 DSL CABLE MODEM If FlexWATCH server is connected to static IP from DSL CABLE modem and router is installed you need to configure router to open UDP port which is for voice communication Thus to view live and voice you need to open both HTTT Port and UDP Port through router configuration Default UDP PORT 32001 a oor 8 seyeon Tech Co Ltd FW V10s User s Manual 3 FlexWATCH server configuration 3 1 Voice Function Configuration Once hardware installation is finished configure FlexWATCH server to enable Voice function Plea
10. alog box will come up This button is linked with FlexWATCH web site www flexwatch com and Voice kit program will automatically be downloaded and SSS ooo eee 10 Seyeon Tech Co Ltd FW V10s User s Manual installed in your PC TIPS e Voice supported FW Voyager does work in the Netscape browser e Voice supported FW Voyager takes longer than general version of FW Voyager to download due to File size e Old models FW 50 100 300 500 do not support this Voice kit e Voice function is supported from Firmware and Web Page Version 2 2 Build Jun 11 2003 or above Please check software version and upgrade if necessary 5 Operation There are a few notes to be attended to use FW V10S together with FlexWATCH server Firmware and Web page version compatibility New voice kit FW V10s works with latest version of firmware and web page Ver 2 2 Build May 16 2003 Thus please make sure that firmware and web page of FlexWATCH server is updated before anything else FW Voyager compatibility Only Ver 2 50 50 or above version of FW Voyager supports FW V10s Voice kit through web browser Thus you need to check out FW Voyager version and download latest version if you have not have latest version installed in your viewing PC Click FW Voyager version check ICON from the tool bar icon as below Information Wie Make Infetnel Much Easier and More Friendly Home Admin Sample Contact uy frexwatch com Applet View
11. ecord Voice Recording of Voice and Video function is not supported at this moment But FlexWATCH server client software will Support this function soon a oor 19 seyeon Tech Co Ltd FW V10s User s Manual Is it possible for voice to synchronize with Video Synchronization of Voice and Video quite depends on the size of network bandwidth available But realistically they are not synchronized since Voice is prioritized ahead of video stream for any network For example Voice can be sent without problem on the 56kbps PTSN modem network since it requires only less 10K bps and prioritized ahead of video But Video JPEG will be updated slower than normal which is the ca case Video alone is transmitted _ lt 90 Seyeon Tech Co Ltd
12. ether your PC is equipped with right sound card and is on working status through following procedure e Run Recorder program and try voice recording Window Start gt Program gt Accessories gt Entertainment gt Sound Recorder e If you record your voice and playback what you recorded your PC is deemed to be on working status 3 Sound Quality 3 1 Sound Quality Symptom Can hear sound through FW Voyager program But can not have clear sound quality Remedy Following is list of items which affect sound quality To improve your sound quality you are recommended to adjust your setting or install right equipment a Sound Card check up FW V10s is designed to works with any type of sound card But its quality varies depending on the type of sound card in the viewing PC If on board sound card or Software based sound card is installed actual sound card can be degraded Thus we are recommending to use external full duplex sound card or USB Sound card Following is step of sound quality based on lab and field test One Board Sound Card lt External Sound card lt USB sound card b Microphone and Speaker check up Speaker and Microphone quality is one of key factor to influence sound quality Thus we are recommending to you higher spec of Speaker and Microphone to get quality sound from FW V10S c Video Frame control If you are in the Local network and video frame rate is Fastest mode sound quality can be degraded Thus
13. or video server series as long as you want to view and hear amp talk Major application is as follow Elderly care service or Nursery home service Any Security application which requires voice capability Video and Voice enabled conference between branch office 4 seyeon Tech Co Ltd FW V10s User s Manual Packing List Please check out Items included in the package If there is any discrepancy report it to your local dealer or distributor A FlexXWATCH Voice Kit FW V1OS sierrtretete ee eee etree eeeeees B Serial Cable A cttttt tts t tee e eee e eee e eee eee e eee e eee e eens C Serial Cable B rsrrssssssannannannunsunnunnunnunnunnnnunnunnnnunnunnannnnnn D Power Mm AAE A A A TECT ETE CCRT A A ee ee Ce ere a a a a aa Power Cable SMPS DC 5V Adapter E CD Manual amp Software ss ssss ssssssnsassunnunnanunnnunuannunannnunnnns Eo 5 Seyeon Tech Co Ltd FW V10s User s Manual System installation 1 Hardware installation Following is hardware connection diagram between FW V10s AND FlexWATCH server series 1 1 FW 1100 Hardware configuration a Connect audio kit serial cable B to serial port of FW V10s and connect RJ 45 console cable connector to the other end of Audio Kit serial Cable B b Note that RJ 45 console cable will not be supplied together with FW V10 kit but be Supplied along with FW 1100 network camera c Connect RJ 45 Console cable to DI DO port of FW 1100 waon
14. reduce video frame rate slightly If you are connecting FlexWATCH server over the internet no need to adjust video frame rate d PC Performance Based on our Lab and field test better performance of PC has shown better a oer 15 seyeon Tech Co Ltd FW V10s User s Manual sound quality Thus sound quality is very critical for your application we recommend to use up to date spec of PC to get best sound quality 3 2 Echo problem Symptom Can hear sound through FW Voyager program But there is an echo when speak from FW V10s end Remedy Two case of trouble shooting guide can be advised a Echo sound when using External speaker and Mic If the distance between external and Microphone is too close at the Client PC end is echo sound will be heard at FW V10s end In such as a case keep some distance b Echo sound when using headset Echo sound can be heard at FW V10s end when Headset is connected to Client PC not external Speaker If Recording control options of Volume control options are all enabled at the client PC end voice sent from FW V10s end can be loop back to Microphone of Client PC end and that sound comes back to FW V10s end In such a case you need to enable only Microphone option in the Recording control options in the Volume Control panel a Run Volume control panel by click Sound Icon on the right bottom of your PC b Click Option tag and select Properties option Then select all
15. required to hear and talk over the TCP IP network Simply connect it to FlexWATCH network camera or video server and run web browser and view hear and talk over the TCP IP network such as telephone line LAN Cable modem and xDSL With addition of voice module to FlexWATCH remote video monitoring solution you can easily extend your security needs from simple viewing to hear and talk over the TCP IP network at anytime and anywhere Voice function supports only camera 1 if you connect Voice kit through FlexWATCH server series and only 2 way communication is supported 2 Key Features Easy installation and configurations Simply connect it to FlexWATCH network camera through serial cable and configure FlexWATCH network camera or video server Works on MS Internet Explore Once configuration is done simply run your web browser and view live video and hear amp talk through web browser It works on MSIE only at FW Voyager mode Two way communication It supports single channel full duplex mode Thus you can talk while you are hearing It is like a normal telephone communication 3 Low bandwidth requirement 5Kbit Unlike other Voice Codec it uses G 723 1 international standard voice Codec which is widely used in Voice over IP system Thus it requires less than 10Kbit of bandwidth which means you can get clear Voice even under low bandwidth of internet line along with Video External speaker and microphone
16. rt configuration s ss sesessssessrssrsrsrrrrsrrnrnrrrrrrnrerenrne 8 AL LANE RVI NNI E eae EE EEE 8 PAANAN CHV IPO serrie ans En EEE A 8 2 3 DSLUCABLE MODEM svsssccnaeiea stad tecanica yee nndaneemenatgpenseianaeeonye taauaeiadce vee qeaaran 8 3 FlexWATCH server configuration ccccceccececeeceeeeeeeeceeeaueeceueeeuvaueueauueeaueneananans 9 3 1 VOICE FUNCTION Configura O irrsrirricmieriensrisiiritrnsaduni eiei 9 32 BellSound ODUON lt cssesorsesesscaiaiaacestaaieees ataoneasaeauisetseccenyeniesuaeenscoesteniaee 9 AS OfeWal ANStANAUION srecen an EE rE ETE E E A O AREE 9 4 1 FW Voyager program installation ssssesesssrenesssrenrrrnrsrrnrnrrrrrrnnerenrererne 10 4 2 Voice kit software installation s assssassssssansnnnsunsnnsnnnnsnnsnnsansarsnrnnennnnn 10 4 2 1 Local CD installation FlexWATCH server is not connected to internet 10 4 2 2 Network installation FlexWATCH server is connected to internet 10 DAD DCH OMins2ceas se s02eceancqatnnseseaeseinisesenceaesaeenesdeneonesecds E O E 11 Sil VOICE ACUAN errena E E E e E E 13 Tr rou DIl SNOO CNG serinya ARET 14 O BA ninni EEEE EEEE A 18 9 Seyeon Tech Co Ltd FW V10s User s Manual Overview of Voice Kit FW V10S 1 Introduction FW V10S voice kit is a stand alone hardware module to deliver real time full duplex voice along with streamed JPEG image over the TCP IP network when it is connected to FlexWATCH server No proprietary software is
17. se check out firmware version of FlexWATCH server It must be Ver 2 2 Build Jun 11 2003 Otherwise Voice kit will not work a Goto admin menu of Network camera or video server b Select PTZ amp UART device configuration menu In case of FW 1100 select Voice configuration in stead of PTZ amp UART device configuration C Select SEYEON Voice system V 10s from the supported PTZ device and voice system SEYEON Voice system V 10 is for old version of FW V10 Once voice kit is selected through PTZ amp UART device configuration PTZ device can not be supported together with Voice kit But from firmware Ver 3 0 both PTZ and Voice can simultaneously be supported 3 2 Bell Sound Option You can enable or disable Bell sound from the built in speaker of FW V10s by configuration Bell sound option Note that there is no Bell Sound menu in the admin menu Note that Bell sound is enabled as a factory default and if you want to disable Bell Sound simply check the Camera 1 from the check box provided in the PTZ amp UART device configuration menu Voice Configuration menu in case of FW 1100 Note that Bell sound is enabled as a factory default 4 Software Installation You can hear and talk only after installing FW Voyager program and voice kit software in your PC TTT o Seyeon Tech Co Ltd FW V10s User s Manual 4 1 FW Voyager program installation If you have been using FW Voyager program you m
18. sound card is also divided into Chip set and S W based solution Normally Chipset based sound card is better than S W based one Thus you need to check out sound card specification of your PC and if it is On board based one and you are not satisfied with Audition quality we are also recommending to use External Sound card as well Can I use Voice kit without Speaker and Microphone If you do not have Speaker or Microphone there is no way from the FW V10S end to capture voice or to output voice transmitted from client PC Thus external Speaker and Microphone must be installed to FW V10S The Serial cable between FW and Voice kit is too short If I install Voice kit on wall How to do If you have to install Voice kit on wall you have to extend the cable of Microphone and Speaker Which bandwidth is needed for using Audio and Video at same time over network The Audio bandwidth for two way communication is needed less than 10 K bps G 723 1 And Video occupies around 64K bps based on 352X240 So if you want to use both at same time the Minimum Bandwidth is around 90 K But Currently the Video has priority over the Audio Thus if the Voice quality is no so good or there is termination for voice please reduce the video rate especially on LAN Can I use Modem for Voice and audio Yes Voice bandwidths just 10K bytes so you can use modem to monitor with Voice and Video However the Video will be very slow Is it possible to r
19. ust uninstall the FW Voyager program and reinstall new version of FW Voyager program Ver 2 50 50 A or above Window start gt Program gt FW Voyager gt Uninstall FwVoyager If you are connected to internet and you click FW Voyager mode FW Voyager will automatically be downloaded and installed If you are in off line you need to insert a program CD provided along with FlexWATCH server and manually install it or download latest version of FW Voyager program from the web site www flexwatch com 4 2 Voice kit software installation Once FW Voyager program is installed and Voice kit is connected to FlexWATCH server and FlexWATCH server is configured to transmit Voice over IP network as described above You need to install Voice program which is supplied in CD manual or can be automatically downloaded when connected to the internet If you have ever used FW V10 voice kit and Voice software is already installed in your PC you must manually uninstall the software 4 2 1 Local CD installation FlexWATCH server is not connected to internet Insert CD provided with FW V10s and click voice program Voicekit exe Then program will automatically installed in your PC 4 2 2 Network installation FlexWATCH server is connected to internet if you are connected to on line connect the FlexWATCH server and click FW Voyager mode Click the telephone icon in the Voyager program Download audio Supporting version in di
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