Hosted PBX User Manual
Contents
1. Delete Selected How dialing works Dialing an extension follows a series of steps based on the extension status and its configuration Here are some examples 13 Online Extension without any FMFM number defined and without any additional destination defined Extension is called Nobody answers After the Inbound Ring Timeout the call drops Offline Extension without any FMFM defined and without any additional destination defined Extension is called Call drops immediately Online Extension with an FMFM number defined and without any additional destination defined Extension is called Nobody answers After the Inbound Ring Timeout the FMFM number is dialed for the FMFM Dial Timeout Online Extension without FMFM number defined and with an additional destination to Voicemail for the No Answer Extension is called Nobody answers After the Inbound Ring Timeout voicemail answers Online Extension with FMFM number defined and with an additional destination to Voicemail for the No Answer Extension is called Nobody answers After the Inbound Ring Timeout FMFM number is called Nobody answers After the FMFM Dial Timeout voicemail answers DIDs Every PBX can be assigned a group of DIDs numbers to be dialed from the outside Each DID can be configured to reach a certain extension or Queue or Hunt Group or IVR or any combination of the elements defined for the PBX 14 Con2. 16 bit Signed Linear PCM To create a new media file Enter a name for the recording something like Holiday message Either e Have the system call you at an extension It will walk you through recording confirm rerecord save the message e Have the system call you at an external number It will walk you through recording confirm rerecord save the message e Upload an existing WAV file One additional option is to add a feature code pointing to feature Record a message Example You select configuration gt feature codes click new feature code and add 1234 pointing to feature record a message When any user dials 1234 the system will ask them to record a message This new recording will be in the media files list with name Message recorded at You can now rename this media file and use It MAGI AA Wav O d41d8cd98f00b Message recorded at Fri 09 Jan 2015 12 50 20 0500 Wav 59084 e0ba41cb4387b PLP IVR greeting va 86284 52318b6bf08fa To re record an existing media file you may Either e Have the system call you at an extension It will walk you through recording confirm rerecord save the message e Have the system call you at an external number It will walk you through recording 19 confirm rerecord save the message e Upload an existing WAV file e Or add another feature code pointing to feature re record media file When a user dials this feature code it will walk them through re r
3. Normal v Request confirmation FMFM Caller ID Use Origina v FMFM Caller ID Num 555 Prefix FMFM Caller ID Name Prefix FMFM Dial Timeout 30 This section allows configuring how the call is managed when dialing out the local pbx Use of the Caller ID can be blocked by selecting the Block External Caller ID checkbox This checkbox can be selected unselected using a feature code The External CID number can be chosen among various formats usually resembling the E 164 standard 15552011234 The External CID number can be chosen only among the DIDs assigned to the PBX External CID name allows defining the alphabetic part of the Caller ID Emergency CID number allows you to define the Caller ID number to use when an emergency route is used to dial out This can be chosen among the DIDs marked as emergency The location of the DID is shown if entered Area Code allows specifying a prefix to add to numbers when the number of digits entered is between the number of digits specified next inclusive In North America where local numbers are always 7 digits put the area code in the area code box and 7 to 7 in the add area code from boxes This tells the system to add the area code when a 7 digit number is dialed Routing Profile permits assigning the extension a different routing profile than the one assigned to the PBX 10 Find me Follow me Configuration This feature allows defining a simple next
4. A box will be 46 automatically shown to let you insert a note about the location of this DID The Emergency Enabled DID will be marked in the DIDs list with a little medical kit icon Assign the specified Emergency Caller ID to the extensions using the Configuration Extensions page Locate the Outbound Calls section and assign the desired DID to be used as Emergency Caller ID when an emergency route is used How can I build a more user friendly feature code Some clients find the feature codes too rough and they prefer to have more user friendly feature even if it is slower to use Normally a feature code asks nothing but accept all the parameters on the dialing itself like for example 72 NUM can be configured to set unconditional destination for a DID to the NUM dialed However feature codes and custom destination are the building blocks you can use to create something more complex and maybe user friendly Let s see some examples Ask and set unconditional destination for a DID Our client likes to dial a feature code like 72 and be prompted with a message asking to enter a number That number will be set as unconditional destination for a DID These are the steps Create a recording asking for the number to use for forwarding your DID and load in the Media File sections You can create also a recording to confirm the configuration Create a custom destination to read a number entered by the user and u
5. MAC address of the phones To avoid any brute forcing of the MAC address a special password is needed in the URL to recover the file Based on the model of the phone a special string needs to be append to the end of the provisioning URL like mac cfg for Panasonic phones or MA xml on Cisco phones Check your phone manual for the right way to identify the MAC address in the provisioning URL New Phone Each phone can be named The phone name is just used as reference and is not used anywhere else Model permits to select the provisioning template to use Provisioning templates can be created using the Admin Provisioning menu Mac Address is the key identifying the phone needing to be provisioned 33 Password is normally set to your PBX CODE This is NOT the authentication password of the extension or a user password It is a password added to the MAC address in order to prevent brute force attacks Based on the definition of the phone model one or multiple lines can be present allowing selecting one or multiple accounts from the Extensions defined for the PBX One or multiple button layouts can be defined and assigned to the phone Autoprovision Values When configuring the provision for a phone you make a connection between the extensions in the pbx and the lines in the phone Unfortunately it is not enough The phone requests additional configuration you can enter by using the Autoprovision Values button Two kinds
6. default language to use in the Voicemail This value can be set for each voicemail Parking log timeout specifies how long in seconds a call can stay parked before returning to the parking extension Save pcap every call let s you capture the pcap of every call received by the PBX for debug purpose Call logs are saved in the database for easy recovery The tool used for capturing the traffic is Voipmonitor Voicemail autodelete after days let s you decide how many days of Voicemail to keep online Deleted messages cannot be recovered Default CallerlD for autocreated custom destinations This is the Caller ID to use when the system needs to generate a Custom Destination for example when an unconditional transfer is set using a feature code Recording format The recording format for monitoring calls can be chosen between Uncompressed 16 bit PCM Audio in Wav container and MS GSM audio still in Wav container API Key The API Key is used for the proxyapi php API script Music On Hold allows user to choose the files to use as Music On Hold for the given PBX If no files are chosen the standard asterisk Music On Hold files are used The files need to be in wav or slin format Alternatively a binary source of music can be selected like a public streaming service entering the URL in the Streaming Service field like http s9 voscast com 7136 Web calls are calls generated using an HTTP request A simple proof of concept is
7. dial the extension listed Custom Destinations Allowing to dial the destination defined Media Files Rerecord Playback and Background the media file Conditions Check condition IVRs Execute IVR Hunt Lists Execute hunt lists Conference Rooms Access conference room Queues Access queue Flows Execute flows DISA Access DISA Voicemails send the call to the voicemail Whisper to extension EXT Whisper to extension EXT Short Numbers Short numbers are a way to assign shortcut for dialing numbers CallerID Black List It is possible to avoid receiving calls from a list of caller IDs by entering them in this list Calls from those numbers will be hang up directly Settings Every PBX can have its own settings The following aspect can be customized Recover VM messages dialing your own same number Dialing your own same number is not really useful so why don t you assign this action to recover the VM messages Dial timeout identify the standard time the dialing command will ring an extension or an external number before reporting as no answer Remember the dialing time can be adjusted for each extension Max call duration sets the maximal time in second a call can last connected Dialout digit allows you to define a digit to use for dialing out If not set all not local numbers are dialed outbound Voicemail Message Language let s you specify the
8. lt US Digital Phone Call Anytime 731 681 2681 Hosted PBX User Manual For More Information Visit www usdigitalphone com 02 14 2015 A A A A A eee Se ee ee mn eee Re Ree ee ee ne 4 Lancian Seleccion Men deca a Retr aT 4 PBA S EEO Menu iio 4 Mema Display Lo sale BUON enes a a 5 Mobile VEES TOD aaa 5 Multiple ele cla sd 5 OTT LU AUTO SCCO penan deidad cia 6 TES MOV isa idn 6 New SIP Extension Define SIP EXE ca 6 REC ORCI N on saustasceaceameeuacedaivenaweats AT 8 DCC UI OY waa serie hc wdnsn crete ie ai seqnieuuee aed caneateueap a sicau secu ae dooaduecu em asecyn dele en deoaasteun manny 8 A te er on eae A O 9 Outbound CANIS ut sug tuc sie dariasebededanes E EAE E teeta 10 Find me Follow me Contrato iii iii 11 ACGIGOMAl CSM AMOMS iaa 11 Boker eim Oneroa O eee E diana 12 Delcle ol Extensi OM ere a ecaea ea aemsaira nee es a ees 12 Multiple Delete OF EXtENSI ONS ai A A AA 12 How danna WORST 13 01D EEEE A A IIE a e e N os 14 New DETE A A A A RS 15 BUE DIDS SON a ee oes eee ree 17 Use DIDS Stora an a a air indaleaiad ier aes 18 Medit ES a A Se N E ENEA EN 18 CONIO S eenia E ET E A A E nalene yehatecealoets 20 INR notene a A E E E E AT E TEE ATOE NEA 22 PUNE AR 23 COn ene ROON S o a a aca a a A O 23 Cal QUEUE aer titi o 24 Pacino and tro dioss 25 o e eae Oe ee ea OR eee ee 26 CUSTOM DSS UAT ONS A E T E i 26 DISA appre eee a eT er Pe ET ene ee ee er er Pees eee 27 Foame COUE Sen OTA O ee 21 SHON UIDE T a O A T O O
9. of autoprovision values can be needed The general one can be configured by clicking on the name and MAC address of the phone on the right and will be used to configure values defined in the template file applying on the whole phone The line related one can be configured by clicking on the Line desired and usually are already prefilled with values read from the extension configuration Other values like the server name and SIP port needs to be manually filled Please refer to the Admin Provisioning section on how to define predefined values and build custom templates 34 Status Using the Status menu a complete overview of the status of the system can be obtained As other parts of the system status is realtime The info reported by the Status menu are related to the selected PBX and are available to the not admin profile Call History The info for every call internal or external inbound or outbound is saved in the Call History along with basic information regarding the source and the destination For every call the info regarding the start time the caller ID the extension source of the call if call is originated by the internal network destination duration answered duration billsec disposition cost and if any recording is available for the call Call History is retained for the amount of days configured in the Admin Settings menu The disposition of the call is a link to access additional information gathered by
10. of the calling 28 Feature Code Description extension extension Retrieve the voicemail of the EXT dialed Retrieve the voicemail of the extension EXT say the parked calls extensions List the parking lot used by calls parked Set Extension EXT state to in use Set the state of the extension EXT to IN USE Set Extension EXT state to not in use Set the state of the extension EXT to NOT IN USE Set FMFM number to NUM and enable it Set the number NUM dialed as FMFM for the calling extension Set on busy forwarding for calling extension to NUM lf the NUM dialed is not an_ internal extension then the NUM is checked among the Custom Destinations If one of the Custom Destinations is matching the NUM then it is used otherwise a new Custom Destination is automatically created and set as Busy Forwarding set on no answer forwarding for calling extension to NUM lf the NUM dialed is not an internal extension then the NUM is checked among the Custom Destinations If one of the Custom Destinations is matching the NUM then it is used otherwise a new Custom Destination is automatically created and set as No Answer Forwarding Set on offline for extension to NUM forwarding calling lf the NUM dialed is not an_ internal extension then the NUM is checked among the Custom Destinations If one of the Custom Destinations is
11. the VolPMonitor system 35 Info like the progress time who hang up the codec used in the call the IP of the caller and the called are easily shown a few seconds after the call has ended A basic MOS calculator is included The packet jitter and the latency can be easily shown in the graphs following the raw data above A basic decoding of the call SIP message is available under the graphs Using the floppy disk link is possible to download the complete pcap of the call or just check a detailed pcap dump Queue History The info reported in the Call History are not enough when the call is processed using a Queue More info for each call using the queue system can be found in the Queue History and the Caller ID a detailed disposition of the call is shown with the agent who gets the call the hold time of the caller and the call time The original position of the caller when the queue is accessed is also reported More detail of the call can be seen following the DETAIL link Peers Info on all the connected peers are shown along with all the info gathered during the registration process like the brand and firmware version of the phone and even the internal IP address Using the big red cross is possible to unregister a phone Unregistering a phone is needed every time there is a configuration for the phone like its password or the codec are changed Some phone models like Tiptel and Yealink allow remote reboo
12. you need to use the one in the Voice section Max channels allows you to set the maximal number of channels available on the DID Any additional call received will be refused with a busy signal Use CNAM service allows you to assign the Caller ID Name based on this popular service offered in most countries You can configure the service in the Admin Settings page Use as Emergency Caller ID permits you to mark this DID as one of the available to be used when an emergency call is dialed Due to the fact that emergency numbers are not standard in all countries it is your duty to assign the emergency flag to the dialing rules for emergency numbers When a call is dialed and it is using a dialing rule marked as emergency the Caller ID number used for the extension is the one defined as Emergency among the ones with this flag set Inbound Call Rate allows you to define a call rate for inbound calls Voice section allows defining how to route the call when a voice call is received Always record forces the recording of the call and future calls Recordings will be available through the Call History menu Email recordings to defines if and to who the recordings need to be sent once the call is over Multiple destinations email can be entered with any delimiter like space comm and point and comma Using the Prefix CallerlDNum is possible to define a string to be added to any Caller ID number received to identify For e
13. 30 SS EE A E TE ETTE E TEE 31 BUI e E A E EU E A E A E E AAE E AE arse ee EE E E N 31 A A A ee oe 33 NeW E 610 9c isos 33 AULODEOVISION NAMES A das 34 ETEENI K EPE DEET A eet asset apie E E E A E EEA T E T E A 35 Cal FASTON aeei aia 35 Queue IST ORY qeda dorsales 37 PES ad es 38 IR 39 PIS PE hs Daa tic tie T A A A ee este ATE a epee atten ee a ears EEEE eae cement 39 Voicemail Mesta iria 40 SCAU EP PO o II E NEEE E E T 40 O O A 42 A 42 Pron Mode Commenter enemies Teeter mn wate pan toto Loan ire Ver ee mn mr ton as 42 STP TAP T tite tado parace 43 SUN CTU LOSS ni As 46 How can I setup and use the Emergency Caller ID occcc onnnonnnncnnnnnnnonononocnnnnnnnnnnononocnnnnnnnnnos 46 How can I build a more user friendly feature code oooooonnnnnnccccnonnnoonnnnnnnnnononnnannnnnnnnnnonnnnnnncnnnnnnnos 47 Ask and set unconditional destination for a DID ooonnnnnnnnncnnnnnnocnnnnnnnnnnononononnnnnnnnnnnnnnnnnnnss 47 Conditi n Oven deeso a A 50 COn SUM ALON fe ran PLCS rai aso 53 Diaka number With dtterent Caler UD A id 53 Work Area In the top right corner you can identify in order the Language Selection Menu the PBX Selection Menu the Exit Button and the Menu Display Toggle Button Hosted PBX Service PLP y ES English US PLP Office v Configuration Extensions New SIP peer Bulk SIP peers Y Y On the left there are the Configuration Status and Admin Sections to configure check an
14. aled and then the NUM is assigned to the number 5558764 The EXT instead will be replaced with an extension number If a feature code is set to 8 EXT to Pickup Extension EXT and you have defined extension 100 then dialing 8100 the extension 100 will be picked up Feature code 1 is reserved due to asterisk limitation to enable disable recordings List standard feature codes Feature Code Description Answer the call Usually not needed it just answer the call Barge with extension EXT Barge with extension EXT Dial by name directory Access to Dial by name directory menu Dial by name using the NUM dialed Use the dialed NUM to call using dial by name 21 Feature Code Description Disable FMFM extension Disable FMFM for the calling extension Disable on busy forwarding for calling extension Disable on busy forwarding for calling extension Disable on no answer forwarding for calling extension Disable on no answer forwarding for calling extension Disable on offline forwarding for calling extension Disable on offline forwarding for calling extension Disable unconditional forwarding for calling extension Disable unconditional forwarding for calling extension Echo test Perform an echo test repeating all what is said Enable FMFM Enable FMFM for the calling extension Enable on busy forwarding for extension calling Enable on busy forwardin
15. d There is no limit about the number of options to be selected Configuration Section The Configuration Section is used to configure every working aspect of the PBX lt can used by admin and non admin users The options selected within this menu are applied only to the selected PBX using the PBX Selection Menu Extensions The lists of extensions defined for the selected PBX are shown along with the Caller ID username and password associated You can create one or multiple new extensions using the buttons on the top right For each extension a small icon will display the status green for registered red for off line yellow for Hosted PBX Service PLP y ES English US PLP Office im l Configuration Extensions Configuration Extensions PLP Office 10 Y New SIP peer Bulk SIP peers Y a Extensions Number Name Username Password 100 John Scully 100 PLP 6ftW7yqbsDmF8arF iy 101 test line 101 PLP SATU3t8t5HXZwwVU J 10 PLP testi02test q 102 test 103 03 PL a 1 Der 110 PL cQ24WHc4 1 Paper Folders 99 PLP phVBZR8D5E4b3aq 501 ark Erick PLP LUuzQBs64DhdLZ7s ij 502 Erick 2 2 PLP CZAZHVITFIQVWPZ s ter uf f d 3 PL YD7c4pSa87uHxrQ i 504 Gi Accounting ext 4 PL ZMH J not yet registered New SIP Extension Define SIP Extension The definition of an extension is comprised of multiple sections The most important one is the general Configuration Extensions Define SIP Extension C
16. d manage your system The menu available can be configured to show only the one interested for the user by customizing the user profile in the Admin User Profiles menu Language Selection Menu Using this menu you can choose the language used by the interface Please note only the English language is provided If you want to use another language you need to provide the translation by yourself using the Admin Translations menu More language hooks can be provided If you don t want to display all the current language hooks available you can disable them in the Admin Settings The language if available is automatically chosen based on the language accepted by the browser PBX Selection Menu Using this drop down box the PBX you choose to work on can be chosen Please take in mind only the authorized PBXs are shown Even if you are an admin you can see only the PBXs enabled on your account lf you want admin users can automatically see all the PBXs by enabling the Admins see all PBXs checkbox in the Admin Settings menu Menu Display Toggle Button The website is responsive so it will resize based on the actual screen size If you need more space you can toggle the left menu display Mobile version The website can be comfortably used also from mobile devices with limited screen size Multiple select In almost every place of the interface when a select box is shown multiple options can be picked up ordered or delete
17. ecording this specific message Define Feature Code Demo PBX Code 9596 Comment re record we are closed message Destination Please select Feature Code destination T Ep Rerecord We are closed now Delete Back Conditions Conditions allow managing the call flow playing for example a different messages or rou based on hours days or calling party Several type of Condition can be configured 20 Weektime a complete week planner allows to easily identify in which day hour to trigger the destination Caller ID the routing decision is made using the Caller ID of the call For example allowing coworkers calling the main number to directly reach the support staff without waiting in the Queue Weekday allows routing calls based on the day of the week Date routes the calls based on specified dates A date like Christmas can be made recurring so it will trigger every day regardless the year Extension Status the routing decision is made based on the status of an extension This condition is really powerful when connected to the custom setting of extension status AGI Scriptexecs an AGI script and check the variable AGIRESULT If set to true the condition is matched otherwise the not match condition is followed 21 IVR IVR defines Interactive Voice Response to manage voice menus Welcome Message is the media file to play to the calling user while waiting for the user choice Menu selection ti
18. er assisted DND It doesn t affect the phone DND set Inbound Dial Timeout sets the time in seconds One extension has to ring before going to the additional No Answer destination You can avoid setting a Dial Timeout value allowing the default value will be used Recording Always Record Sets the recording preference for the extensions If they are set to Yes all the phone calls made by the extensions are recorded If set to Yes but allows stopping or No but allows starting then the recording can be respectively turned off or on by using the predefined 0 and 1 DTMF sequence while on the phone The recorded file will be available for download in the Status Call History menu Email Recordings Allows to set an email address to send the recordings once the call completes Security Host can be dynamic accepting registration from any IP Or it can be assigned to a specific IP address In this way no registration is needed Insecure allows the peer to be authenticated using the IP Transport permits to use a different transport for the signaling If TLS is selected it is needed to add a certificate to Asterisk Please check the Appendix for special configuration RTP Encryption provides encryption to the RTP audio part The key is transmitted over the SIP channel so it will be useless to use it without setting the transport to TLS Recording Always Record NO Email recording to Securi
19. figuration DIDs Configuration DIDs Demo PBX Number Comment Max Channels Recording CallerlD Prefix Unconditional forward Inbound Call Rates 16145551001 amp demo main number Unlimited no 16145551002 Demo fax number Unlimited no 16145551003 Demo number 3 Unlimited no New Define DID A DID can be configured to accept voice fax or try to guess the calling party if voice of fax Auto detection relies on signaling at the start of the call and cannot be always reliable The time to detect the fax tone can be set in the Admin Settings page Comment is just a comment and is only used for you to name the DID in the displays Configuration DIDs Define DID Configuration 8 Define DID Demo PBX e 16145551001 e 16145551002 Number 16145551001 e 16145551003 Comment demo main number Unconditional Action to take nt Lists Forward Queues Max Channels Unlimited Use CNAM Service 4 Use as Emergency CallerlD Emergency Notes Inbound Call Rate Not applied x Voice Always Record No v Email recording to Prefix CalleriD Num Prefix CalleriID Name Destination Please select DID destination v Hunt List demo 1 hunt fy Fax Unconditional Forward is a destination that can be set on the DID to send the call to a particular destination It is enabled disabled by the checkbox That checkbox can be easily controlled by a feature code This is not the destination to be set for common usage
20. g for extension calling Enable on no answer forwarding for calling extension Enable on no answer forwarding for calling extension Enable on offline forwarding for calling extension Enable on offline forwarding for calling extension Enable unconditional forwarding for calling extension Enable unconditional forwarding for calling extension Force Recording of the call Activate the recording for the call Hangup the call Hangup the call Intercom with extension EXT two way audio Perform an intercom two way audio with the extension dialed EXT Login to all Queues Login the calling extension to all queue Logout from all Queues Logout the calling extension to all queue Mask the callerlD on calling NUM Activate the Privacy Mode while calling the NUM Page extension EXT one way audio Perform a page on way audio with the extension dialed EXT Park the call Park the call Pickup Extension EXT Pickup extension dialed EXT Pickup Group Pickup a call from the current group Play Beep Play a simple beep Play the callerid of the calling party Play the callerid of the calling party Record a Message Record a message The message is recorded and added to the list of media files with the date and time of the recordings Usually it is renamed and used in some menu Retrieve the voicemail of the calling Retrieve the voicemail
21. hop for calls when the dialed number is busy or not available The FMFM configuration needs to be enabled using the relative check box lt is possible to use a feature code to enable or disable it FMFM Number is the number to dial when the extension is busy or not available FMFM Dial Method Allows a choice between two dialing methods normal when the FMFM number is dialed after the Inbound dial timeout for the extension and simultaneous when the FMFM number is dialed together with the extension number Request Confirmation allows asking to the callee to accept the call playing the standard message or a custom message If the callee refuses the call the call is managed as he was BUSY FMFM Caller ID allows choosing which Caller ID to display to the called number Two special options are available Use Original will use the Caller ID Use Incoming DID will use the DID receiving the call as Caller ID FMFM Caller ID Num and Name prefix defines a prefix to add to the Caller ID chosen when dialing the FMFM number FMFM Dial Timeout defines the second to dial the FMFM number before going to the Additional Destination if defined Additional Destinations They specify the destination of the call when the extension is not answered Busy or Offline A special destination feature called Unconditional allows redirecting the phone calls to another destination Every kind of Additional Destination can be enabled o
22. ion and the provider support for choosing the right DTMF setting The most widely accepted format is RFC 2833 Progress inband forces the system to generate ringing tones NAT setting is important when the phone is behind a NAT Use force_rport comedia in almost all the cases If you experience one way audio then check the NAT setting The Can reinvite feature allows two endpoints like two phones or the phone and the provider to exchange the RIP data directly without routing through the PBX Usually if one party is behind NAT you may experience one way audio Usually set to No Qualify allows the PBX to contact the phone periodically to check if it is still online This has the benefit of open connection tracking on the firewall that would be between the phones and the Internet Connections are made every second If you have slow phones you can increase the time so that it may have time to wait for an answer Call groups Pickup groups define who is permitted to perform a pick up for which calls If call group and pickup group matches then it is possible to pickup using the specified feature code Note you need to define the feature code to use Voicemail MWI allows you to assign the MWI on the phone for a voicemail Call Limit sets the max number of channels allowed to be used by a phone Setting it to 1 doesn t generally allow it to transfer calls Do Not Disturb DND sets the extension in DND mode This is a serv
23. matching the NUM then it is used otherwise a new Custom Destination is automatically created and set as Offline Forwarding Set unconditional extension to NUM forwarding for calling lf the NUM dialed is not an internal extension then the NUM is checked among the Custom Destinations If one of the Custom Destinations is matching the NUM then it is used otherwise a new Custom Destination is automatically created and set as Unconditional Forwarding spy extension EXT Spy on extension EXT Toggle state of extension EXT Change the state of the Extension EXT from IN USE to NOT IN USE and vice versa Unmask the caller D on calling NUM Remove the Privacy Mode while calling the NUM Voicemail for Extension EXT Retrieve the voicemail for extension EXT Wait five seconds Wait five seconds 29 Feature Code Description Wait one second Wait one second Wakeup Alarm Disable the time set List all wake up alarms set for the calling extension and allow to delete one of them Wakeup Alarm Play the time set List all wake up alarms set for the calling extension Wakeup Alarm Set the time from DTMF HHMM Set a wake up alarm by requesting to enter the hour in the HHMM format New Feature Codes are automatically created when any of the objects are created as follows Object Feature Code Extensions Allowing to
24. meout is the time in seconds to wait for the user choice before going to the On timeout destination Digit timeout is used when the Allow Dialing Extensions or the Allow Dialing Features Code is selected This determines the amount of seconds to wait before considering the number entered as complete Loop on timeout allows the continuation of playing the welcome message and the wait for the selection every time the Menu selection timeout expires Loop on wrong key press allows the restart of playing the welcome message and the wait for the selection if the user chooses an unsupported key Allow Dialing Extensions permits the calling user to dial directly to an extension instead of picking one of the digits Allow Dialing Feature Codes like above but for feature codes 22 Hunt List Hunt List defines a list of extensions or external numbers to dial at all once or in sequence The Type of the Hunt List can be Ring All All extensions and external numbers can be dialed all at once Cycle Extension and external numbers are dialed in the order specified and once the bottom of the list is reached the hunt starts over Sequence Extensions and external numbers are dialed in the order specified When the bottom of the list is reached the destination specified in the On timeout is followed Check if exten are in use allows user to skip dialing extension already in use Request confirm to answer if
25. n examples Dial a number with different Caller ID Sometimes an office can have an extension serving more companies so when dialing out for company Kartoon Cars a different Caller ID needs to be used than when dialing out for company Sleep Flex To accomplish this we use two feature codes with two custom destinations The idea is to dial 11 plus the number to dial out when you want to use the first Caller ID and 22 plus the number to dial out when you want to use the second Caller ID Let s start by configuring two custom destinations as following 93 And in a similar way but for the other Caller ID number Once configured you need to create a feature code using each one of the custom destinations created
26. n with the one specified here If you don t want to have the Caller ID associated to the one configured but you would rather use the Caller ID coming from the phone for example because the extension is not assigned to a single phone but because it is assigned to another PBX with multiple extensions you can set the Trunk checkbox The trunk setting will also affect incoming calls to the phone or PBX If the Trunk checkbox is set the SIP INVITE sent to the account will include the number dialed Username is automatically generated by adding the PBX code to the number provided The format 4 3 used by default is the sign But some phones have been found to not accept the minus sign The joining character can be changed by pressing on the double arrows Take in mind the usage of sign is discouraged and needs to be used only when really needed Password can be auto generated by clicking on the Generate button A new password is generated every time using the random number generated lt is highly advisable to use long and completely random passwords Codecs Every extension can have a broad range of codecs allowed Please remember that if you use the G 729 723 1 codecs even if they are listed in the system you may have to pay royalty fees to the G 729 723 1 patent holders for using their algorithm DTMF Mode is selectable between auto info inband and RFC 2833 Please check the phone configurat
27. onfiguration Define SIP Extension PLP Office e SIP 100 John Scully e SIP 101 test line e SIP 102 test line 2 e SIP 103 test 103 e SIP 110 Demo1 e SIP 199 Ohio Paper Folders e SIP 501 Mark Erickson Username x e SIP 502 Mark Erickson 2 e e e 6 e Extensions Number Name Trunk SIP 503 Stephen support Forward SIP 504 MAGi Accounting ext SIP 505 Mark s home Office SIP 510 MAGI Test Password UJRAWquumH8MpDxB Generate SIP 998 monit line 2 i f f Codecs Please select allowed codecs v SIP 999 monit line G 711 A law iy G 711 u law Di GSM thy DTMF Mode Auto e Progress inband Never y Can Reinvite No y Call Group Please select Call Groups 1 fy one where you can define the internal number for the extension and the password The password is automatically generated please DO NOT change this to an easy password as the user will never need to know it it is automatically placed into the configuration for the IP Phone The username is automatically generated based on the extension number and the code assigned to the PBX Extension number and SIP accounts are tied together The username format lt extension gt lt PBX code gt is mandatory see later for exceptions and cannot be changed The name provided will be used as Caller ID for internal calls This means the Caller ID on the phone will be overwritte
28. phones allow paging by using them as an intercom the ability to establish a mono directional or bidirectional communication without making them ring The number defined can be called directly by all extensions and it can be chosen to make a bidirectional call intercom or just use the service as paging device some phones require adjustment to the configuration to allow them to auto answer For example the Polycom VVX 300 requires the following setup 25 Flow A flow is a predefined set of destinations that can be used in other Configuration directives It is like a Macro allowing to use the same steps of destinations in several places and maintained in a single location Custom Destinations Custom Destinations allow the definition of custom destinations to be used in other Configuration settings There are several types of custom destinations Forward call to will forward the call to an outbound number using a timeout for the dialing The dialing timeout has to be entered separated by a comma The CallerlD can be chosen among the usual Caller ID available and use the Original Caller ID of the call received Alter Caller ID to will change the Caller ID to a custom one Standard Asterisk variables like CALLERID num can be used Alter Caller ID Name to will permit to change the Caller ID Name to a custom one Standard Asterisk variables like CALLERID name can be used Custom Dial with param will u
29. r disabled using Feature Codes When defining the Additional Destinations you may choose a special destination usually not available Voicemail Same Number This destination will automatically create a voicemail with the same number as the extension and a random PIN If the voicemail was already available it will be just assigned to the destination Additional Destinations Active if checked Unconditional Action to take 4 On No Answer Action to take z Voicemail Same Number T On Extension Busy Action to take E Voicemail Same Number tiny Y On Extension Offline Action to take ho Forward call to John Mobile 11 Bulk extension creation Itis possible to create multiple extensions at once by pressing the Bulk SIP peer button The definition web page will be the same except for the number range requested Delete of Extension To delete an extension just press the delete button at the end of the extension definition A message will request confirmation Deleting the extension will unregister and clean it from the asterisk peer cache denying further operation for the deleted extension Multiple Delete of Extensions From the extensions list is possible to delete multiple extensions at once On the top right corner you can locate a small garbage icon When pressed a new column will appear on the left allowing for selecting the extensions to delete Do this by pressing the newly appeared button
30. r permits to define if playing the defined Music on Hold for the PBX or a generic Ringing Agents list the agents in the queue For each extension two kinds of agents are available the first is normal The second is the following to A D allowing the forwarding of the call to the Additional Destination defined for the extension Queue timeout is the amount of time the caller can be hold in the queue before being sent to the destination specified in the On timeout Agent Timeout is the amount of time an agent is rung before moving on the next agent A special action can be configured when No Available Members are present in the queue Periodic Announce section allows definition of the announcment to play to the callers in the queue with the Announce Frequency The Periodic Announce can be chosen between the media file loaded The user can exit the Queue by pressing the Queue Exit Key and he will be directed to the destinations chosen by the On Exit Key A special destination can be selected named Exit the Queue and call back when it is your turn allowing the caller to hang up the call and be called back when he is in front of the queue ready to be served The position of the user can be played with the Announce Pos Frequency if different than zero It is possible to redefine the messages usually played to the user choosing them between 24 the media file uploaded Paging and Intercom Almost all SIP
31. se the Dial Command as argument to a generic Dial command Use Feature Code Like to Forward call to but a feature code can be used Set Extension to not in use Set the extension state to not in use Set Extensions to in use Set the extension state to in use 26 Toggle Extension state Change the extension state from in use to not in use or vice versa DISA DISA stands for Direct Inward System Access and is a way to let inbound callers reach any internal extension Once answered the system will play a message inviting the caller to enter the extension number to be connected to The system also allows dialing outbound numbers usually protected by a PIN code The Welcome message is played to the calling party usually asking to enter the extension to dial If present the PIN is requested to access this feature It is highly advisable to set a PIN when outbound calls are allowed Feature Codes Feature Codes are the key to access any aspect of the PBX trigger special features or just performs tricky operations Feature codes can start with the star or with the sharp and can be associated to a number of action from the following list When requested the special string NUM and EXT can be used in the feature code The NUM will be replaced with the number dialed For example if a feature code is set to 62 NUM for Mask the Caller ID on calling NUM then if the number 625558764 is di
32. se the above recording as prompt Create the raw feature code setting the unconditional forward for the number and playing the confirmation message Create a custom destination to use the above feature code with the variable entered Create a feature code asking for the number and using that number to execute the above feature code Condition override Sometimes it can be useful to have a condition for Open Close hours of the office but a button on your BLF keyboard to override the condition closing it during Open hours maybe because you are going to have an extra coffee or opening during Close hours Let s start by creating your time condition in the usual way Destination will be your normal destination for Open Close hours In your DID you have assigned the Condition in the usual way Now we are going to create a BLF key to override this condition We need to create the BLF number using a Flow Just assign for example the number 150 to the key so this client will monitor 150 lt can be useful to start creating the custom destination to toggle the BLF state And use it in the Flow definition Remember to set the initial state just assign NOT IN USE green light to normal condition and IN USE red light to condition override Now we need a condition to test for the BLF state and invert override the condition Assembling all in the DID destination we get 92 Configuratio
33. set requests the dialed user to accept or reject the call If the call is rejected the hunt list continues trying to locate a phone Ring Time allows specifying the time each extension or external number has to be dialed before skipping to the next item Conference Rooms A conference room or meeting room is a virtual place where all phones dialing are joined in a single conversation Conference rooms can be protected by a PIN A special Admin PIN is reserved to the administrator so he can mute unmute participants The maximal number of users allowed in the conference can be set 23 The conference can be recorded The audio file is available through the Call History Call Queue Call queue permits to hold all the incoming calls in a queue and distribute the calls to the agents available Strategy can be one of the following Ring All All agents are rang at the same time Round Robin agents are rang one at the time in a round robin way Random agents are rang in a random order Least Recent The least recent agent is rang Fewest Calls The agent with the fewest calls is rang Linear agents are rang in the order specified Due to some asterisk limitation it is not possible to change the Strategy of an already defined Queue to Linear The queue needs to be destroyed and recreated Always Record always allows recording the call The call record is available through the Call History Play to the calle
34. supplied with the webcall php script The generation of calls can be restricted using a password or by IP The webcall php script can be run either from the command line or by invoking using GET or POST method When run in CLI mode the arguments are in order source number destination number PBX code and secret key When run in GET POST mode the following variables needs to be assigned source dest PBX secret For example getting the URL https demo plphonepbx com plphonepbx webcall php source 104 amp dest 102 amp PBX DEVEL amp secret H63JpSdPEWequMpr Will make extension 104 to ring once answered extension 102 is dialed 32 Provisioning Provisioning is the action of configuring a phone automatically by providing only basic information Plphone PBX supports a wide range of phone provisioning with a general file format New phones brand and model can be added using the Admin Provisioning menu Phones Files used for provisioning are usually text or XML file containing information like the user and password and the IP address or hostname of the SIP server Information contained in the provisioning files need to keep confidential and the leakage of this information can lead to unauthorized usage of voice traffic lo avoid any snooping on provisioning content usage of HI TPS is recommended Be aware some phones require a valid SSL certificate to provision using HTTPS The correct provisioning file is requested based on the
35. tarting and ending line number The MAC request contains the text file that needs to be delivered to the phone for the provisioning Please inquire for your phone model to receive the correct template 42 SIP TAPI integration SIP TAPI integration is made using the freely available SIPTAPI application http sourceforge net projects siptapi IMPORTANT The SIP TAPI integration is made by dialing your own extension and then connecting to the destination It is important the Recover VM messages dialing your own same number is set to No The following example has been made using version 0 2 13 Download and uncompress the zip package On 32bit Windows 1 Copy siptapi tso from 32bit folder into your Windows system32 directory usually C Windows System32 2 Install and configure SIPTAPI using the telephony options from control panel On 64bit Windows 1 Copy siptapi tso from 64bit folder into your Windows system32 directory usually C Windows System32 This gives you full TAPI support with 64 and 32bit TAPI applications 43 2 If you want to configure SIPTAPI not only from the telephony control panel and from 64bit applications but also from 32bit applications copy the 32bit siptapi tsp from 32bit folder into your WoW64 directory usually C Windows SysWow64 3 Install and configure SIPTAPI using the telephony options from control panel Open Control Panel and click on the Phone and Modem Option In
36. the Advanced tab add a new Provider Select SIP TAPI Service Provider and press Add Configure it by entering the PBX host address the extension and the password Open you TAPI compatible application like Outlook and dial any contact You need to configure the application to dial using the SIPTAPI 45 Setup Guides How can setup and use the Emergency Caller ID To be able to use Emergency Caller ID you need to follow the following steps Create a routing rule using Admin Routing Profiles for all the emergency numbers you like to use with the Emergency Caller ID So for example you need to create a specific rule for 112 113 911 999 or whichever number is used in your country It can be good to add also a normal number to check if the Emergency Caller ID usage has been configured correctly Please don t forget if multiple routing rules match your dialed digits they are evaluated by Order and Priority It can be a good idea to assign common rules to order 2 and emergency routing rules to order 1 To match only and exactly 911 for example you need to use the 911 regex Assign the Emergency Route flag to the extension It will be shown as a little medical kit icon on the routing rules page Select the DIDs you want to use as Emergency Caller ID using the Configuration DIDs page Before to be able to use a DID as Emergency Caller ID the flag Use as Emergency CallerlD
37. ts the phone using the circled red arrow Conferences Using this menu the status of all the conference rooms taking place on the server for the selected PBX can be shown Faxes All faxes received by the system for the selected PBX can be viewed here if the fax has been configured for storage Voicemail Messages Voicemail messages received by the PBX can be viewed here if they are configured for storage Stats several statistics are available in the system for inbound outbound and queue agents calls Clicking on the values will show the calls counted Stats are available for User Activity showing Outbound Calls Answered Busy No Answered and Failed Inbound Answered Busy No Answered and Failed Stats are available for DID Activity showing Inbound Calls Answered Busy No Answered and Failed for each DID Stats are available also for Queue Activity and Agent Activity showing the calls entered in the queue and how the call ended if answered transferred abandoned or time out along with the holding time The same values can be read divided by each agent and each queue Provisioning Provisioning of phones is phone independent by providing the framework to create a template and use some variable Variables are predefined in the system but more can be added easily Phone Models Several phone models can be defined For each phone model the number of lines needs to be defined usually with the s
38. ty Host Insecure No i Transport Auto z RTP Encryption SRTP No y Outbound Destinations All Allowed v Web User Panel Allow Web User Panel Access Password Generate User Profile Basic user panel v Outbound Destinations permits restriction of numbers the extension can dial In other words certain call types can be restricted from designated phones For example the phone placed in the kitchen of the office can be restricted to place international calls The Outbound destination can be All Allowed Allowing every number All Prohibited The phone cannot place outbound calls Allowed if matches The call is allowed if the number dialed matches the Regex associated Prohibited if matches The call is prohibited if the number dialed matches the Regex associated Web User Panel Enabling the web user panel allows login to the web interface providing the extension username and the provided web user panel password It is not possible to use the SIP password to login User Profile defines the user profile assigned to the user connecting to the web user panel Outbound Calls Outbound Calls Block External Caller 1D External CID Number 16145694947 v External CID Name Some Guy Emergency CID 16144109500 v Number Emergency CID Note Area Code 1614 Add Area Code from 7 to 7 digits Routing Profile Tenant Default x Find me Follow me Configuration FMFM Number 16142266110 Active if checked FMFM Dial Method
39. viewing using the Store Fax Received control Bulk DIDs creation 17 It is possible to create multiple DIDs at once with the Bulk DIDs creation button In this way a range of numbers are requested All the numbers generated are configured in the same way Use DIDs storage In the Admin Settings page it is possible to choose to use the DIDs storage To do this the DIDs need to be entered by the Admin DIDs List menu and can be later chosen using a drop down box from the Define DID page DIDs cannot be deleted but they are just not assigned to any PBX Media Files Media files are used for music on hold welcome messages and for every kind of message played to the user Configuration Media Files Define Media File X Configuration Define Media File Demo PBX j pe nm e Sorry all busy E e Demo auto attendant 1 C Name Sorry all busy e We are closed now Media Files Coria Record dialing an extension or external number Extension Choose an extension to dia v External Number Format e WAV SLN format Upload recording File Choose File No file chosen Conversion Automatic SLN format Leave as is Each media file is internally addressed by its MD5 sum and a local copy is stored on each node to reduce the load on the database server Aname can be assigned to the media file to easy identify in the system To reduce the asterisk load when playing it can be automatically converted into slin format
40. xample the DID the call is coming from The same can be achieved by defining a Custom Destination Prefix CallerID Name is the same as above but for the Caller ID Name Destination multiple drop down allows defining the list and the order of the objects receiving the call 16 Fax section defines what to do with the call if a fax is received on the number defined Receiving Fax over the Internet has often a low success rate even if T 38 protocol is used Prefix CallerlD Num Prefix CalleriD Name Destination Please select DID destination v Hunt List demo 1 hunt fi Fax Receive Fax No 7 Fax Station ID Fax Header Fax Protocol Email destinations Store fax received No 7 Save Delete Back Receive fax can be used to select if autodetect force or disallow the reception of a Fax over the current DID NOTE Autodetect makes the PBX listen for one full ring cycle in order to determine if this is a fax or voice call For dedicated fax numbers always choose force Fax Station ID and Fax Header allows you to customize your virtual fax Fax Protocol can be selected among 1 38 the preferred way to receive faxes 1 38 with fallback to G 711 or only G 711 Email destinations box permits to enter one or multiple comma delimited email address to forward the received fax Received faxes are sent in PDF format Partially received faxes are sent in the same way It is possible to store the fax received for later re
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