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Administration Manual OpenScape Desk Phone IP

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1. OpenStage Field LDAP LDAP Attribute Example Template Value Attribute Business 1 ATTRIBO3 ipPhone 9991234 Business 2 ATTRIBO4 otherTelephone 9992345 Mobile ATTRIBO5 mobile 017711223344 Private ATTRIBO6 homePhone 441274333444 Company ATTRIBO7 company Example Inc Address 1 ATTRIBO8 department Administration Address 2 ATTRIBO9 Job function ATTRIB10 title Product Manager Email ATTRIB11 mail doe example com Given example com as the LDAP subtree to be searched the LDAP template file looks like this OpenStage LDAP TEMPLATE v 1 SEARCHBASE dc example dc com ATTRIBO1 sn ATTRIBO2 givenname ATTRIBO3 ipPhone ATTRIBO4 otherTelephone ATTRIBO5 mobile ATTRIBO6 homePhone ATTRIBO7 company ATTRIBO8 department ATTRIBO9 ATTRIB10 title ATTRIB11 mail EOF A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 185 Examples and HowTos How to Set Up the Corporate Phonebook LDAP 4 3 3 How to Load the LDAP Template into the Phone When you have configured the LDAP template you can upload it to the phone 1 Save the template under a suitable name for example Ldap template txt 2 Copy the template file to the FTP server designated for deploying LDAP templates 3 Upload the file using the WBM see Section 3 9 5 LDAP Template or alternatively the Local menu or the DLS see the Deployment Service Administration Manual
2. 2 Only if Power over Ethernet PoE is NOT supported The order no for the plug in power supply is region specific EU C39280 Z4 C510 UK C39280 Z4 C512 USA C39280 74 C511 Plug the power supply unit into the mains Connect the plug in power supply unit to the jack at the bottom of the phone A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 17 Startup Assembling and Installing the Phone 3 If applicable connect the following optional jacks e LAN connection to PC e Headset accessory Connection to add on device accessory e lt USB master for connection to a USB device e g accessory USB Acoustic Adapter To prevent damage on the OpenScape Desk Phone IP phone connect an AN USB stick using the adapter cable C39195 Z7704 A5 Do not connect a USB hub to the phone s USB port as this may lead to AN stability problems 2 2 5 How to Better Use LAN Network Connections The OpenScape Desk Phone IP 55G provides a 1000 Mbps Ethernet Switch This allows you to connect one additional network device e g a PC directly via the telephone to the LAN The direct connection functionality from phone to PC needs to be activated by administrator first This type of connection allows you to save one network connection per switch with the advan tage of less network cables and shorter connection distances Do not use this connection for f
3. DHCP f server31 opera local 192 168 3 3 2 4 Scope 192 168 3 0 Subnet 3 A Address Pool Address Leases al Reservations a Configure Options g p B Server Options PAD View oy Refresh Export List Help 3 Enter the VLAN ID Providing the length is not required here as the VLAN ID is always 4 Bytes long General Advanced Available Options Description O 040 NIS Domain Name Name of Ne 0 041 NIS Servers Addresses c O 042 NTP Servers 043 Vendor Specific Info Addresses c Embedded gt r Data entry Data Binary ASCII 0000 01 07 53 69 65 6D 65 6E Siemen 0008 73 02 00 00 00 OA A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 30 Startup Quick Start 2 3 6 DLS Server Address This setting only applies if a DLS Deployment Service server is in use It is recommended to configure the DLS server address by DCHP as this method enables full Plug amp Play and ensures the authenticity of the DLS server For manual configuration of the DLS server address see Section 3 3 7 Configuration amp Up date Service DLS For the configuration of vendor specific settings by DHCP there are two alternative methods 1 the use of a vendor class or 2 the use of DHCP option 43 2 3 6 1 Using Vendor Class It is recommended to define a vendor class on the DHCP server thus enabling server
4. Server address Server port Protocol Program name Auto start Use Proxy XML trace Debug name Number of tabs All tabs start Tab 1 display name Tab 1 application name Tab 2 display name Tab 2 application name Tab 3 display name Tab 3 application name Restart after change A31003 D3030 M100 02 76A9 07 2014 126 OpenScape Desk Phone IP Administration Manual Administration Corporate Phonebook Directory Settings Variable parts of the configuration e Server address the ip address of the server hosting the feature servlet Softgate e Server port the http port varies according to the Protocol configured but Softgate only allows 443 e Protocol https Softgate only allows https e Use proxy Yes means the Idap server only provides a reference to the picture for indirect retrieval No means the Idap server provides the picture itself direct retrieval Display name Application name Program name must be configured as shown None of the other configuration items are currently evaluated for the feature A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 127 Administration Corporate Phonebook Directory Settings 3 10 2 3 Phone Canonical Settings For contact data retrieval from the directory server upon arrival of a call the remote telephone number is converted according to the canonical dial settings see
5. Tag Option 1 Vendor Siemens 1 7 S i e mens 01 07 53 69 65 6D 65 6E 73 Tag Option 3 DLS IP Address here sdlp 192 168 3 30 18443 3 25sd 1 p 192 1 68 a 3 etc 03 19 73 64 6C 70 3A 2F 2F 31 39 32 2E 31 36 38 2E 33 2E 33 30 3A 31 38 34 34 33 match if substring option vendor class identifier 0 11 OptiIpPhone A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 37 Startup Quick Start 2 3 6 2 Using Option 43 Vendor Specific Alternatively option 43 can be used for setting up the DLS address Two tags are required e Tag 001 Vendor name e Tag 003 DLS IP address Additionally you can enter a host name for the DLS server e Tag 004 DLS hostname The data is entered in hexadecimal values Note that the length of the information contained in a tag must be given The Vendor name tag is coded as follows the first line indicates the ASCII values the second line contains the hexadecimal values Code Length Vendor name 1 7 S ji Je m e ms 01 07 53 69 65 6D 65 6E 173 The DLS IP address tag consists of the protocol prefix sdlp the IP address of the DLS serv er and the DLS port number which is 18443 by default The following example illustrates the syntax Code Length DLS IP address 3 25 sid l p Z Z 1119 2 1658 2 19 18 4 4 3 03 19 v t OO Of lt LL LL o N UW oo odo Lic
6. A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 109 Administration Transferring Phone Software Application and Media Files Data required if not derived from Defaults Download method Selects the protocol to be used Value range FTP HTTPS Default FTP Server address IP address or hostname of the FTP HTTPS server in use Server port Port number of the FTP HTTPS server in use Default 21 Account Account at the server if applicable Username User name for accessing the server Password Password corresponding to the user name FTP path Path of the directory containing the files HTTPS base URL IP address or hostname of the HTTPS server in use only applicable if Download method is switched to HTTPS Administration via WBM File transfer gt Logo Use defaults Download method i FTP Server address L FTP Server port FTP account FTP username i FTP password FTP path HTTPS base URL Filename After submit do nothing Submit Reset Administration via Local Phone l Admin 110 l File Transfer Logo Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration Transferring Phone Software Application and Media Files 3 9 6 2 Download Logo If applicable l
7. An entry is selected Perform action Confirm selection Press the Undo key An entry is selected Cancel action In entry fields Delete character to the left of the cursor Press the MA key In lists and menus Scroll down Hold down key Scroll to end of list menu A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 43 Administration Access via Local Phone 44 Select a parameter If a parameter is set by choosing a value from a selective list an arrow symbol appears in the parameter field that has the focus Press the OK key to enter the selective list Use the Up Arrow and Down Arrow keys to scroll up and down in the selection list To select a list entry press the OK key Enter the parameter value For selecting numbers and characters you can use special keys See the following table Key Function during text input Key function when held down Enter special characters Ringer on off Toggle between lowercase characters up Phonelock on off percase characters and digits in the fol lowing order Abc gt abc gt 123 gt ABC gt back to start Bld lt With the OpenScape Desk Phone IP 33G 55G use the keypad for entering parameter val ues Use the Navigation Keys or Navigation Block to navigate and execute administrative actions in the Administration Menu Save and exit When you are done select Save amp exit an
8. CS5 0 1 2 through 63 Default EF e Layer 3 signalling Sets the CoS Class of Service value for signaling Value range BE AF 11 AF12 AF13 AF21 AF22 AF23 AF31 AF32 AF33 AF41 AF42 AF43 EF CS7 CS3 CS4 CS5 0 1 2 through 63 Default AF31 Administration via WBM Network gt QoS Layer 2 Layer 2 voice 5 Layer 2 signalling 3 Layer 2 default 0 Layer 3 voice EF Layer 3 signalling AF31 Administration via Local Phone l Admin L Network QoS Service Layer 3 voice E Layer 3 Layer 3 signalling 54 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration IP Network Parameters 3 3 2 Use DHCP If this parameter is set to Yes default the phone will search for a DHCP server on startup and try to obtain IP data and further configuration parameters from that central server If no DHCP server is available in the IP network please deactivate this option In this case the IP address subnet mask and default gateway route must be defined manually The change will only have effect if you restart the phone The phone is able to maintain its IP connection even in case of DHCP server failure For further information please refer to DHCP Resilience The following parameters can be obtained by DHCP Basic Configuration e IP Address e Subnet Mask Optional Configurati
9. The Location Identification Number is a number code which provides detailed geographic in formation about the phone including e g the office room On issuing an emergency call using the E 911 emergency number see Section 3 5 6 Emergency number this code is trans ferred to an ALI Automatic Location Information system in the public network When the ALI has looked up the location data in its database it transmits the data along with the call to the PSAP The emergency operator is presented with the location data in readable form so he can dispatch help as appropriate Administration via WBM Emergency number LIN Not used timeout minutes Submit A31003 D3030 M100 02 76A9 07 2014 76 OpenScape Desk Phone IP Administration Manual Administration System Settings Administration via Local Phone _ Admin System L Features omiatstion General LIN 3 5 8 Not Used Timeout The timeout for the local user and admin menu is configurable When the time interval is over the menu is closed and the administrator user is logged out The timeout may be helpful in case a user does a long press on a line key unintentionally and thereby invokes the key configuration menu The menu will close after the timeout and the key will return to normal line key operation The timeout ranges from 1 to 5 five minutes The default value is 2 Administration via WBM System gt Features gt Configuration Emergency num
10. _ Route 2 mask VLAN discovery DHCP v VLAN ID HTTP proxy Submit Reset Administration via Local Phone l Administration Applications l XML Add application Use proxy Add Xpressions Use proxy I Administration I Network l IP Configuration l HTTP proxy L Administration I Network l Port configuration l HTTP proxy 140 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration Applications 3 12 1 3 Modify an Existing Application An existing application can be modified by changing its parameters Please ensure to select the desired application before changing the parameters Administration via WBM Applications gt XML applications gt Modify Delete application Select application Weather Modify Delete Display name Weather Application name Weather HTTP Server address 87 106 21 36 HTTP Server port 8080 Protocol http v Program name on server WR WR Use proxy XML Trace enabled Debug program on server Submit Administration via Local Phone _ Admin l Applications l XML lt Application to be modified gt Display name Application name Server address Server port Protocol Program name XML trace enabled Debug program name A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 141 Administration Applications 3 12 1 4 Remove an Existing Application An
11. e Description Free text 2x Class OptilpPhone Name DptipPhone element 01 Data type String F Aray Code fi Description tea 1 for OptilpPhone class DK Cancel 9 Enter the value for this option 1 First Pass Siemens 2 Second Pass VLAN ID Predefined Options and Yalues a Ax Dption class OptilpPhone P Option name 001 OptilpPhone element 01 add Delete Description tea 1 for OptilpPhone class Value String Sienens 10 Press OK repeat steps 7 to 9 for the second pass and press OK again A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 27 Startup Quick Start Defining the scope for the new vendor class 11 Select the DHCP server in question and the Scope and right click Scope Options Select Configure Options in the context menu Action View e gt am ARIA Tree Scope Options DHCP E B disv10nr03 2181 92 27 P 003 Router E a Scope 218 1 92 0 la Pos Vendor Specific Info Address Pool Address Leases Gal Reservations Standard 218 1 92 4 amp Server Options Configure Options View gt Standard 01 07 53 69 65 6d 65 6e 7 Configure scope options Refresh 12 Select the Advanced tab Under Vendor class select the class that you previously de fined OptilpPhone and under User class select Default User Class Scope Options E Gen
12. e the picture clips associated with phone book entries e the canonical settings see Section 3 5 11 Date and Time e the call log e the user password For user data mobility the DLS Deployment Service must be available The Set Mobility Mode parameter controls the phone s mobility features i e it adjusts the mo bility level The following settings are possible e Basic Default This is the original behaviour before the introduction of data mobility in V1R3 When a new user logs on at the phone all user data of the precedent user will be shown e Data Privacy When a new user logs on at the phone a pristine empty phone book and call log will be provided The user data of the precedent user will be hidden to the new user e Data Mobility The user data of phone A i e the user s home phone is sent to the DLS which acts as a cache for mobility purposes The local phone book the picture clips the canonical settings and the user password are updated each time a change is made The call log is sent to the DLS every hour and when the user logs off As soon as the user logs on to phone B the data is transferred to phone B Please note that user data mobility must be activated both on phone A and B In case a user wants to move from an OpenScape Desk Phone IP to an optiPoint phone DLS based data mobility is not possible A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration M
13. 0 Automatic clear before start O AGP Phonelet z Download trace file Download saved trace file Download H 323 trace file Submit Reset 3 20 3 15 Sidecar Diagnostics gt Easy Trace Profiles gt Sidecar problems File size Max 6290000 bytes 1048576 Trace timeout minutes 0 Automatic clear before start O Component registrar TRACE Health service LOG Sidecar service DEBUG Download trace file Download saved trace file Download H 323 trace file Submit Reset 3 20 3 16 Speech Diagnostics gt EasyTrace Profiles gt Speech problems File size Max 6290000 bytes 1048576 Trace timeout minutes 0 Automatic clear before start O Component registrar TRACE Health service LOG Voice engine service TRACE Media processing service TRACE Download trace file Download saved trace file Download H 323 trace file Submit Reset A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration Diagnostics 163 Administration Diagnostics 3 20 3 17 Tone Diagnostics gt EasyTrace Profiles gt Tone problems File size Max 6290000 bytes 1048576 Trace timeout minutes 0 Automatic clear before start O Component registrar TRACE Health service LOG Tone generation service TRACE Media processing service TRACE Y Download trace file Download saved trace file Download H 323 trace file Submit Reset 3 20 3 18 USB Backup Restore Diagnostics
14. 1048576 0 o TRACE WARNING LOG TRACE TRACE TRACE TRACE Download saved trace file Download H 323 trace file Submit A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration Diagnostics 161 Administration Diagnostics 3 20 3 12 Local Phonebook Diagnostics gt EasyTrace Profiles gt Phonebook local problems File size Max 6290000 bytes 1048576 Trace timeout minutes 0 Automatic clear before start O Application menu Component registrar TRACE Health service LOG Application framework TRACE Desktop TRACE Journal service TRACE y Download trace file Download saved trace file Download H 323 trace file Submit Reset 3 20 3 13 LDAP Phonebook Diagnostics gt EasyTrace Profiles gt Phonebook LDAP problems File size Max 6290000 bytes 1048576 Trace timeout minutes 0 Automatic clear before start O Application menu Component registrar TRACE Directory service LOG Health service TRACE Application framework TRACE Desktop TRACE Journal service TRACE Transport service TRACE Download trace file Download saved trace file Download H 323 trace file Submit Reset A31003 D3030 M100 02 76A9 07 2014 162 OpenScape Desk Phone IP Administration Manual 3 20 3 14 Server based applications Diagnostics gt EasyTrace Profiles gt Server based application problems File size Max 6290000 bytes 1048576 Trace timeout minutes
15. 3 20 BAG SN CeCe secant ent os onto es EE ate Santee ned erated Sati TR EEAS 3 163 39 20 39 17 TONE loas A pbb eee 242 0258 3 164 3 20 3 18 USB Backup Restore soi 0s a dad ld Soba ds 3 164 3 20 3 19 Web Based Management 22 2202 e00 5 bee eee eee eee eee 3 165 3 20 3 20 802 1X Problems acosada Dame ode Gases eee 3 165 3 20 3 21 No Tracing for All Services 4 0 32 e0e68 eb 44 be 3 166 3 20 4 OOS Reposo E E 3 167 3 20 4 1 Conditions and Thresholds for Report Generation 3 167 3 20 5 Miscellaneous ii a As nia gS bias 3 170 3 20 51 IP A ce dc coe ag due Sie oo y 2 eg E SS es Es oes 3 170 3205 2 Memory Status Informal 4 023252 sees E 3 171 3 20 0 3 GO QUID aaa GP aie dl alate 2 vk 88 8 049 Oe Gd Wage ala e AAA 4 3 173 3 20 6 Remote Tracing Syslog 2 2 2 cece ee 3 174 4 Examples and HOwT 0S 1000 fa ieee eee aes da eee Ree eee 4 175 4 1 Canonical Dialing ecu idas ais ots Ga epee MSS ea Fa Hehe oe A e 4 175 4 1 1 Canonical Dialing Settings 0 0 022 anaana 4 175 4 1 2 Canonical Dial Lookup sw ini EA AA 4 176 4 1 2 1 Conversion examples 0000 A A A ee Seu a 4 177 4 2 How to Create Logo Files for OpenScape Desk Phone 4 179 4 2 1 For OpenScape Desk Phone IP 59G ooooooooooooooonno mo 4 179 4 3 How to Set Up the Corporate Phonebook LDAP 0 o oooocccccccccccooo o 4 182 4 3 1 Prerequisites nnana naana wed eed alk Oa dy ew Posed cboe g Syhdeahde
16. 5 Internal numbers crucial that a canonical lookup table is provided Section 3 6 2 Canonical Dial To enable the phone to discern internal numbers from external numbers it is Lookup e Local enterprise form Any extension number is dialled in its simplest form For an extension on the local enterprise node the node ID is omitted If the extension is ona different enterprise node then the appropriate node ID is prefixed to the extension number Numbers that do not correspond to an enterprise node extension are treated as external numbers e Always add node Numbers that correspond to an enterprise node extension are al ways prefixed with the node ID even those on the local node Numbers that do not correspond to an enterprise node extension are treated as external numbers e Use external numbers All numbers are dialled using the external number form External numbers e Local public form All external numbers are dialled in their simplest form Thus a number in the local public network region does not have the region code prefix Num bers in the same country but not in the local region are dialled as national numbers Numbers for a different country are dialled using the international format e National public form All numbers within the current country are dialled as national numbers thus even local numbers will have a region code prefix as dialling from a mobile Numbers for a different country a
17. Administration via WBM File transfer gt LDAP Use defaults Download method FTP Server address FTP Server port FTP account FTP username FTP password FTP path HTTPS base URL Filename After submit do nothing Submit Reset Administration via Local Phone l Admin L File Transfer LL LDAP Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 107 Administration Transferring Phone Software Application and Media Files 3 9 5 2 Download LDAP Template If applicable LDAP templates should be deployed using the DLS Deployment Service Alter natively the download can be triggered from the web interface or from the Local phone menu The OpenScape Desk Phone IP phone supports LDAPv3 Start Download via WBM Use defaults O Download method FTP v FTP Server address 192 168 1 150 FTP Server port FTP account f FTP username FTP password FTP path HTTPS base URL Filename Idap_template txt After submit start download A Submit Reset In the File transfer gt LDAP dialog set After submit to start download and press the Submit button Start Download via Local Phone In the administration menu set the focus to LDAP l Admin L File Transfer l LDAP e On Desk Phone IP 35G Press the OK key A context me
18. For an ex ample configuration see the following WBM screenshot WBM path File transfer gt LDAP Use defaults Download method FTP Server address FTP Server port FTP account FTP username FTP password FTP path HTTPS base URL Filename After submit do nothing Submit Reset A31003 D3030 M100 02 76A9 07 2014 186 OpenScape Desk Phone IP Administration Manual Examples and HowTos How to Set Up the Corporate Phonebook LDAP 4 3 4 Configure LDAP Access To enter the access data using the WBM take the following steps 1 Navigate to Local Functions gt Directory Settings 2 Enter the following parameters e Server address IP address or hostname of the LDAP server e Server port port used by the LDAP typically 389 e Authentication authentication method for the connection to the LDAP server e User name only required if simple authentication is selected Password relating to the user name LDAP Server address LDAP Server port 389 Authentication Anonymous MW User Name Password Search trigger timeout Submit 3 Press Submit 4 3 5 Test If everything went well you can run a test query on your OpenStage Desk Phone 1 To navigate to the phone s corporate phonebook press the Directory button twice 2 Press Directory key In the context menu select Find by pressing gt 3 Inthe query mask select the entry to be searched for instance Last Name Press gt to open the onscreen k
19. System gt Gateway System type IP address Gateway ID Subscriber number Password Submit A31003 D3030 M100 02 76A9 07 2014 70 OpenScape Desk Phone IP Administration Manual Network gt Port configuration Gateway 4060 Standby gateway RTP base System H 225 Standby H 225 System Cornet TLS Standby Cornet TLS System H 225 TLS Standby H 225 TLS Download server default LDAP server HTTP Proxy LAN port speed Automatic PC port speed Automatic PC port mode disabled PC port autoMDIX Oo Submit Reset Administration via Local Phone Admin l System L_ Gateway System type IP address Gateway ID Subscriber number Password Admin l Network l Port configuration Number L Gatekeeper A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration System Settings 71 Administration System Settings 3 5 3 HFA Emergency Gateway Settings For enabling survivability the phone switches to a backup communications system in case the main system fails The settings are analog to those for the main system see Section 3 5 2 HFA Gateway Set tings Administration via WBM System gt Standby gateway System type IP address Gateway ID Subscriber number Password Submit Administration via Local Phone l Admin System l Standby gateway System type IP address Gateway ID Subscriber number Passwo
20. Value range Yes No Default No e Trap destination IP address or hostname of the SNMP manager that receives traps e Trap destination port Port on which the SNMP manager is receiving TRAP messages e Default 162 e Trap community SNMP community string for the SNMP manager receiving TRAP mes sages Default snmp e Queries allowed Allows or disallows queries by the SNMP manager e Query password Password for the execution of a query by the SNMP manager A31003 D3030 M100 02 76A9 07 2014 66 OpenScape Desk Phone IP Administration Manual Administration IP Network Parameters e Diagnostic sending enabled Enables or disables the sending of diagnostic data to the SNMP manager Value range Yes No Default No e Diagnostic destination IP address or hostname of the SNMP manager receiving diag nostic data e Diagnostic destination port Port on which the SNMP manager is receiving diagnostic data e Diagnostic community SNMP community string for the SNMP manager receiving diag nostic data e Diagnostic to generic destination Enables or disables the sending of SNMP traps to a generic destination Value range Yes No Default No e QoS traps to QCU Enables or disables the sending of TRAP messages to the QCU serv er Value range Yes No Default No e QCU address IP address or hostname of the QCU server e QCU port Port on which the QCU server is listening for messages Default 12010 QCU commu
21. gt EasyTrace Profiles gt USB backup restore File size Max 6290000 bytes 1048576 Trace timeout minutes 0 Automatic clear before start O Administration TRACE Component registrar TRACE Physical interface service DEBUG USB backup service DEBUG Download trace file Download saved trace file Download H 323 trace file Submit Reset A31003 D3030 M100 02 76A9 07 2014 164 OpenScape Desk Phone IP Administration Manual 3 20 3 19 Web Based Management Diagnostics gt EasyTrace Profiles gt Web based management File size Max 6290000 bytes Trace timeout minutes Automatic clear before start Data Access service OpenStage client management Web server service USB backup service 802 1x service Voice recognition Download trace file Download H 323 trace file Submit 1048576 0 o TRACE TRACE TRACE TRACE TRACE TRACE Download saved trace file Reset 3 20 3 20 802 1x problems Diagnostics gt EasyTrace Profiles gt 802 1x problems File size Max 6290000 bytes Trace timeout minutes Automatic clear before start Certificate management Component registrar Data Access service Download trace file Download H 323 trace file 1048576 0 O TRACE TRACE Download saved trace file Submit Reset A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration Diagnostics 165 Administration Diagnostics 3 20 3 21 No Tracing fo
22. lL Admin l Network Update Service DLS DLS address Default mode port Contact gap Mode A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 65 Administration IP Network Parameters 3 3 8 SNMP The Simple Network Management Protocol is used by network management systems for mon itoring network attached devices for conditions that warrant administrative attention An SNMP manager surveys and if needed configures several SNMP elements e g VoIP phones OpenScape Desk Phone IP phones support SNMPv1 There are currently 4 trap categories that can be sent by the phones Standard SNMP traps OpenScape Desk Phone IP phones support the following types of standard SNMP traps as defined in RFC 1157 e coldStart sent if the phone does a full restart e warmStart sent if only the phone software is restarted e linkUp sent when IP connectivity is restored QoS Related traps These traps are designed specifically for receipt and interpretation by the QDC collection sys tem The traps are common to SIP phones HFA phones Gateways etc Traps specific to OpenStage phones Currently the following traps are defined TraceEventFatal sent if severe trace events occur aimed at expert users TraceEventError sent if severe trace events occur aimed at expert users Data required e Trap sending enabled Enables or disables the sending of a TRAP message to the SNMP manager
23. ol i o N OG BM AANI A 9 09 A 9 09 9 A CO A 9 09 09 09 Aaa A31003 D3030 M100 02 76A9 07 2014 38 OpenScape Desk Phone IP Administration Manual Startup Quick Start Setup using the Windows DHCP Server 1 In the Windows Start menu select Start gt Programs gt Administrative Tools gt DHCP 2 Select the DHCP server and the scope Choose Configure Options in the context menu using the right mouse button Engl Screenshot action View e gt El aBel p Tree DHCP 1 server31 opera local 192 168 3 3 2 43 Scope 192 168 3 0 Subnet 3 Address Pool Address Leases Cal Reservations PS ab Options Configure Options View a Refresh Export List Help 3 Enter the IP address and port number of the DLS server 21x General Advanced Available Options Description O 040 NIS Domain Name Name of Ne 0 041 NIS Servers Addresses c O 042 NTP Servers Addresses c 043 Vendor Specific Info E ma r Data entry 65 6D 65 6E 64 6C 70 34 32 2E 31 36 33 30 3A 31 Cancel Apply A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 39 Startup Quick Start 2 3 7 HFA Gateway Settings To connect the OpenScape Desk Phone IP phone to the OpenScape Business or OpenScape 4000 V7 Communication Syst
24. rectory systems e g a company telephone directory LED Light Emitting Diode Cold light illumination in different colours at low power consumption A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 200 Glossary M MAC Address Media Access Control address Unique 48 bit identifier attached to network adapters MDI X Media Dependent Interface crossover X The send and receive pins are inverted This MDI allows the connection of two endpoints without using a crossover cable When Auto MDI X is available the MDI can switch between regular MDI and MDI X automatically de pending on the connected device MIB Management Information Base A type of database used to manage the devices in a com munications network MWI Message Waiting Indicator A signal typically a LED to notify the user that new mailbox messages have arrived P PBX Private Branch Exchange Private telephone system that connects the internal devices to each other and to the ISDN network PCM Pulse Code Modulation A digital representation of an analog signal e g audio data which consists of quantized samples taken in regular time intervals PING Packet Internet Gro u per A program to test whether a connection can be made to a de fined IP target Data is sent to the target and returned from there during the test PoE Power over Ethernet The IEEE 802 3af standard specifies how to supply power to com pliant device
25. 0 Default route 192 168 1 2 DNS domain a Route 1 IP address Route 1 gateway Route 1 mask Route 2 IP address Route 2 gateway Route 2 mask VLAN discovery DHCP VLAN ID HTTP proxy Submit A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 61 Administration IP Network Parameters Administration via Local Phone l Admin I Network IP configuration Primary DNS Secondary DNS 62 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration IP Network Parameters 3 3 6 3 Terminal Hostname The phone s hostname can be customised site DHCP and DNS must be appropriately connected and configured at the customer The corresponding DNS domain is configured in Network gt IP configuration gt DNS domain see Section 3 3 6 1 DNS Domain Name The current DNS name of the phone is displayed at the right hand side of the banner of the admin and user web pages under DNS name To see configuration changes the web page must be reloaded complete WBM address can be found under User menu gt Network information gt It is recommended to inform the user about the DNS name of the phone The Web address The DNS name can be constructed from pre defined parameters and free text Its composition is defined by the DNS name construction parameter The following options are available e None No host
26. 0 RGB 8 Our Company Doc 199 7K 266 3K 6 Save the Image Finally save the image in PNG format You can now upload the logo file to the phone as de scribed in Section 3 9 6 Logo A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 181 Examples and HowTos How to Set Up the Corporate Phonebook LDAP 4 3 How to Set Up the Corporate Phonebook LDAP The Corporate Phonebook function is based on an LDAP client that can be connected to the company s LDAP service A variety of LDAP servers can be used for instance Microsoft Active Directory OpenLDAP or Apache Directory Server 4 3 1 Prerequisites 1 182 An LDAP server is present and accessible to the phone s network The standard port for LDAP is 389 Query access to the LDAP server must be provided Unless anonymous access is used a user name and password must be provided It might be feasible to use a single login pass word for all OpenStage Desk Phones To enable dialing internal numbers from the corporate phonebook an LDAP entry must be provided that contains the proper number format required by the HiPath system In Microsoft Active Directory the standard LDAP attribute telephone Number is typically populated as follows 1 lt area code gt lt call number gt However in a standard configuration OpenScape Voice will not handle this dial string correctly due to the 1 prefix Therefore it is recommended to use
27. 130 Connectors 2 15 Core dump 3 173 Corporate Phonebook 3 122 CSTA 6 199 CTI 6 199 D Date and Time SNTP 3 79 Daylight Saving 3 79 Default Route 3 58 DFT 6 199 DHCP 3 55 6 199 Diffserv 3 53 Directory Settings 3 122 DLS Deployment Service 1 13 2 31 3 64 6 199 DNS 3 60 6 200 Domain Name 3 60 Primary Secundary 3 61 Servers 3 61 Dongle Key Download 3 119 DST Zone Daylight Saving Time Zone 3 80 E Easy Trace Profiles 3 156 802 1x 3 165 Call Connection 3 156 Call Log 3 157 DAS Connection 3 157 DLS Data Errors 3 158 206 Help Application 3 159 Key Input 3 159 LAN Connectivity 3 160 Local Phonebook 3 162 Mobility 3 161 No Tracing for All Services 3 166 Phone administration 3 161 Server based applications 3 163 Speech 3 163 Tone 3 164 USB Backup Restore 3 164 Web Based Management 3 165 Emergency Number 3 85 Energy Saving 3 79 Error Codes 5 193 External Access Code 3 86 External Numbers 3 86 F Factory Reset 3 144 Fault Trace Configuration 3 150 FTP Settings 3 98 G G 711 3 130 G 722 3 130 G 729 3 130 Gateway 3 58 General Information 3 132 H Handset 1 12 HTTP Proxy 3 139 I Initial Digits 3 86 Internal Numbers 3 86 International Code Local Country Code 3 85 International Gateway Code 3 87 International Prefix International Access Co de 3 85 IP Address 2 22 3 57 Address Manual configuration 3 57 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administratio
28. 2 Startup 2 1 Prerequisites The OpenStage phone acts as an endpoint client on an IP telephony network and has the fol lowing network requirements e An Ethernet connection to a network with HFA clients and servers Only use switches in the LAN to which the OpenScape Desk Phone IP phone is connected An operation at hubs can cause serious malfunctions in the hub and in the whole network e A OpenScape Business or OpenScape 4000 V7 Communications System e Usage of Voice VLANs is recommended e An FTP Server for file transfer e g firmware configuration data application software e A Dynamic Host Configuration Protocol DHCP server recommended e DLS OpenScape Deployment Service for advanced configuration and software deploy ment recommended For additional information see _http wiki unify com wiki IEEE 802 1x 2 2 Assembling and Installing the Phone 2 2 1 Shipment e Phone e Handset e Handset cable e Subpackage Document Information and Important Operating Procedures Emergency number sticker A31003 D3030 M100 02 76A9 07 2014 14 OpenScape Desk Phone IP Administration Manual Startup Assembling and Installing the Phone 2 2 2 Connectors at the bottom side OpenScape Desk Phone IP 55G USB memory stick ANRR ARRE RRR ERA RIRALIA OS PC El e g OpenStage Manager D a Country specific cable Headset N A P ower supply if necessary A31003 D3030 M100 02
29. 3 85 3 6 2 Canonical Dial Lookup 0 0000 eee ee 3 89 3 47 Distinctive RINGING tt oe Bly tds Ye ket sli te aL fe 3 91 30 User Moby a E da as 3 95 3 8 1 Platform Specific Behaviour aro a tenias 345 9 Pa es E 3 96 3 9 Transferring Phone Software Application and Media Files 3 98 3900 FH LPIAT RPS OCIvel puna atras SEG ae la ep 3 98 3 9 2 Common FTP HTTPS Settings Defaults 0 00002 3 98 A31003 D3030 M100 02 76A9 07 2014 2 OpenScape Desk Phone IP Administration Manual Content 3 9 0 Phone Applications cect eit rsd ose eh eke CAPSS SSS eee ae eS 3 100 6 020 ETRE bPonecess Datak cana pa ew do cee eb Secale 3 100 3 9 3 2 Download Update Phone Applicati0N oo o oooooooooo 3 102 3 9 4 Picture Clips airada dia ida 3 103 3941 RTPIATTPS Access Dalai dende ies is le 3 103 394 2 Download FICUS Clip a AS AAA 3 105 3 00 LDAP Template capas iiare ia aha ape a 39S 29S pa ari ees Se 3 106 3 9 5 1 FTP HTTPS Access Data sita pad dde 3 106 3 9 5 2 Download LDAP Template ceca dene ate ea eda en aa aa wen 3 108 3290 LOGO ra as as ra Stier ease 3 109 3 9 02 FEP MT TPS Access Datar 225 03 eve eid tee tse iaa 3 109 3 0 0 2 Download L g ss reti eut ape ben Sawa eS eee Se oie atra 3 111 SAS stk pata Stans ee eee ea tet Nas anal ad Seal tae dag 3 112 3 9 7 1 FTP HTTPS Access Dala yr data edn Pee ot tee aos De 3 112 3 9 7 2 Download Screensaver 2 2020 ces ee
30. 30 Lowering this value will significantly increase network load but the phone might detect fail ures faster but at an increased risk of false positive detections due to short time network outage After a change of the timeing values the SRSR need to be deactivated and re activated again to take effect A31003 D3030 M100 02 76A9 07 2014 74 OpenScape Desk Phone IP Administration Manual Administration System Settings Administration via WBM Small remote site reduncancy Auto switch back Retry count main Retry count standby Timeout main Timeout standby TC test retry TC test expiry Submit Administration via Local Phone _ Admin l System I Redundancy Small remote site Auto switch back Retry count main Timeout main Retry count stdby Timeout standby A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 75 Administration System Settings 3 5 6 Emergency number E 911 emergency number This number establishes a connection to the PSAP Publiy Safety Answering Point If a user dials this number and an appropriate LIN see Section 3 5 7 LIN is configured the user s location is communicated to the PSAP In the USA the number is 911 Administration via WBM Emergency number LIN Not used timeout minutes Submit Administration via Local Phone l Admin System I Features Ogura General Emergency number 3 5 7 LIN
31. 40 bin busybox top d 0 a n 1 1 600 b 1929 1877 root Ss 44712 36 0 SvcConfig services conf startLogDaemon logAll V3 RO 50 0 HFA 110924 2515 1877 root Ss 44712 36 0 SvcConfig services conf startLogDaemon logAll V3 RO 50 0 HFA 110924 1902 1877 root Ss 44712 36 SvcConfig services conf startLogDaemon logAll V3 RO 50 0 HFA 110924 2992 1877 root Ss 44712 36 SvcConfig services conf startLogDaemon logAll V3 RO 50 0 HFA 110924 1876 1855 root Ss 44712 36 SvcConfig services conf startLogDaemon logAll V3 RO 50 0 HFA 110924 1880 1877 root Ss 44712 36 0 SvcConfig services conf startLogDaemon logAll V3 RO 50 0 HFA 110924 2057 1877 root Ss 44712 36 0 SvcConfig services conf startLogDaemon logAll V3 RO 50 0 HFA 110924 1881 1877 root S 44712 36 0 SvcConfig services conf startLogDaemon logAll V3 R0 50 0 HFA 110924 2064 1877 root S lt 44712 36 SvcConfig services conf startLogDaemon logAll V3 R0 50 0 HFA 110924 2058 1877 root S 44712 36 SvcConfig services conf startLogDaemon logAll V3 R0 50 0 HFA 110924 5400 1877 root Ss 44712 36 SvcConfig services conf startLogDaemon logAll V3 RO 50 0 HFA 110924 1886 1877 root Ss 44712 36 0 SvcConfig services conf startLogDaemon logAll V3 RO 50 0 HFA 110924 1885 1877 root Ss 44712 36 0 SvcConfig services conf startLogDaemon logAll V3 RO 50 0 HFA 110924 A31003 D3030 M100 02 76A9 07 2014 172 OpenScape Desk Phone IP Administration Manual Administration Diagnostics 3 20 5 3
32. 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 15 Startup Assembling and Installing the Phone OpenScape Desk Phone IP 35G Handset i NUSERADEREERARED ERE RNSD Country specific cable Power supply if necessary 2 2 3 Assembly 1 Handset Insert the plug on the long end of the handset cable into the jack on the base of the telephone and press the cable into the groove provided for it Next insert the plug on the short end of the handset cable into the jack on the handset 2 Emergency Number Sticker Write your telephone number and those for the fire and police departments on the included label and attach it to the telephone housing underneath the handset see arrow A31003 D3030 M100 02 76A9 07 2014 16 OpenScape Desk Phone IP Administration Manual Startup Assembling and Installing the Phone 2 2 4 How to Connect the Phone 1 Plug the LAN cable into the connector at the bottom of the telephone and connect the cable to the LAN resp switch If POE Power over Ethernet is to be used the PSE Power Sourcing Equipment must meet the IEEE 802 3af specification For details about the required power supply see the following table Model Power Consumption Supply OpenScape Desk Phone IP 356 Power Class 2 OpenScape Desk Phone IP 35G 2nd Key Module Power Class 2 OpenScape Desk Phone IP 55G Power Class 3 OpenScape Desk Phone IP 55G 2nd Key Module Power Class 3 1 Includes 1 Key Module
33. A A ey ab arte he E S 3 143 3 14 Troubleshooting Lost Password 0 0 00 cee ee ee 3 144 3119 Restart PRONS v 22 cee peep Same ii 3 144 3 10 Facto ROSS cc aaa pa tall Ges Ge Pig cick B ias a 3 144 3 17 SSH Secure Shell Access once ici ds 3 145 3 18 Display License Information iceaiina a a ae ee eae CLE SA oS Se 3 146 3 19 HPT Interface For Service Staff ooooooocorrmomrarocc eee 3 146 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 3 Content 320 DIQQMOSICS East SE ER e Shite A eat 3 147 320 1 ELDP MED yA tonos is eh sl ao l 3 148 3 20 2 Fault Trace Configuration 2 2 2 0 ce ee 3 150 3 20 3 Easy Trace Profes viii dd dente dish Boneh ql eee dd acess 3 156 20 CalCONMECUON isaac Sees a ps 3 156 3 20 3 2 Call Log Problemisse lt cicosed SS IS AS AAA Ph ee ee 3 157 ZOO DAS CONDECION esca aaa honk soa Bae dra 3 157 3 20 34 DES Data EOS 644 Us o ll dd Udo 3 158 3 20 3 5 HFA registration and Security ooooocrooooooooccrores 3 158 3 20 3 6 Help APplicalO Nina A AAA D a 3 159 SLU OY ANP O ae ot 3 159 32030 LAN CONMECUVIV 3 3 cil ei 3 160 3 20 3 9 MESSAGING oro a dd o e 3 160 20310 MOD lt a o 3 161 3 20 3 11 Phone administration o a 3 161 3 20 3 12 Local PhonebooKe music a A a 3 162 320319 LDAP PRONGBOOK sirp ora a mirrors ste ae 3 162 3 20 3 14 Server based applications 000 ce eee eee eee 3 163 320 0 10 SSIOCCAL pirita dara da aia 3 163
34. AG Aa rh gh acd 4 182 4 3 2 Create an LDAP Template 0 0 02 cc eee eee 4 183 4 3 3 How to Load the LDAP Template into the Phone 4 186 4 354 Configure LDAP ACCESS css eestor Sas rss da POR a wT Plc na 4 187 A31003 D3030 M100 02 76A9 07 2014 4 OpenScape Desk Phone IP Administration Manual Content AS OC TeSt A tabi eha tees coupe eee eke dee eters ee ees 4 187 44 An LLDP Med Example iii gate A A AAA le 4 190 5 Technical Reference 2 ir A A A a wed 5 192 5V Default Port ists uta id a a aa 5 192 5 2 Troubleshooting Error Codes nanana aaan ia eae eles 5 193 5 3 Troubleshooting Error Messages 0000 eee 5 195 Glossary aviar es 6 199 1 O NA 7 207 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 5 Overview Important Notes h 1 1 A A A A Overview Important Notes Do not operate the equipment in environments where there is a danger of explosions For safety reasons the phone should only be operating using the supplied plug in pow er unit Use only original accessories The use of other accessories may be hazardous and will render the warranty extended manufacturer s liability and the CE marking invalid Never open the telephone or add on equipment If you encounter any problems con tact System Support Installation requirement for USA Canada Norway Finland and Sweden Connection to networks which use outside ca
35. Administration via Local Phone Disable L Administration Maintenance l Disable HPT Enable HPT 3 20 Diagnostics such as caller lists Thus with regards to data privacy it is recommended to inform Some of the diagnostic tools and functions may reveal personal data of the user the user when diagnostic functions are to be executed A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 147 Administration Diagnostics 3 20 1 LLDP MED When the phone is connected to a switch with LLDP MED capabilities it can receive a VLAN ID and QoS parameters and advertise its own network related properties The data is ex changed in TLV Type Length Value format Both sent and received LLDP MED data can be monitored at the administrator interface For details on LLDP MED please refer to the ANSI TIA 1057 standard For a network configuration example that shows LLDP MED in operation please refer to Section 4 4 An LLDP Med Example Displayed Data Extended Power Power Consumption relevant for PoE e Network policy voice VLAN ID and QoS Quality of Service parameters for voice trans port e Network policy signalling VLAN ID and QoS Quality of Service parameters for sig nalling e LLDP MED capabilities The LLDP MED TLVs supported by the phone and the switch as well as the specific device class they belong to e MAC _ Phy configuration Identifies the possib
36. DHCP server thus enabling server and phone to exchange vendor specific data exclusively The data is disclosed from other clients The following steps are required for the configuration of the Windows DHCP server Setting up a new vendor class using the Windows DHCP Server 1 In the Windows Start menu select Start gt Programs gt Administrative Tools gt DHCP 2 Inthe DHCP console menu right click the DHCP server in question and select Define Vendor Classes in the context menu 15 x ae Action View e gt e a xX E ag EY BE Tree disv10nr03 218 1 92 27 DHCP Contents of DHCP Server Status pike a 218 1 92 0 lab Active o LO Display Statistics S E um Scope A New Scope AC New Superscope Lal Re New Multicast Scope Ge Sc Serve Reconcile All Scopes Options Define User Classes Define Vendor Classes Set Predefined Options Define vendor spe 3 A dialog window opens with a list of the classes that are already available A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 23 Startup Quick Start DHCP Yendor Classes a 21x Available classes Add Microsoft Options Microsoft vendor specific option Microsoft Windows 20 Microsoft vendor specific option Edit Microsoft Windows 98 Microsoft vendor specific option 4 Define a new vendor class with the name OptilpPhone and
37. Desktop Responsible for the shared parts of the phone display Primarily these are the status bar at the top of the screen and the FPK labels e Digit analysis service Analyses and modifies digit streams which are sent to and received by the phone e g ca nonical conversion e Directory service Performs a look up for data in the phonebook trying to match incoming and outgoing num bers with entries in the phonebook e DLS client management Handles interactions with the DLS Deployment Service e Health service Monitors other components of the phone for diagnostic purposes and provides a logging interface for the services in the phone e Help Handles the help function e H 323 messages e HFA service agent A31003 D3030 M100 02 76A9 07 2014 152 OpenScape Desk Phone IP Administration Manual Administration Diagnostics e HTTP Service Handles the HTTP Service messages e Instrumentation service Used by the Husim phone tester to exchange data with the phone for remote control test ing and monitoring purposes e Journal service Responsible for saving and retrieving call history information which is used by the Call log application e Media control service Provides the control of media streams voice tones ringing etc within the phone e Media processing service This is a layer of software between the media control service the tone generation and voice engine services It is also involved in the switching of aud
38. Difference minutes provides the time difference for daylight saving time in minutes This parameter is required also when Auto time change is enabled In Germany for instance as in most countries this is 60 The Current DISPLAY Time is the date and time according to the timezone and daylight saving settings this date and time is presented to the user The Current UTC Time is the UTC time used by the phone and the system internally 3 5 11 1 SNTP is Available but no Automatic Configuration by DHCP Server Data required 80 SNTP IP address IP address or hostname of the SNTP server Timezone offset hours Shift in hours corresponding to UTC Daylight saving Enables or disables daylight saving time in conjunction with Auto time change Value range Yes No Difference minutes Time difference when daylight saving time is in effect Auto time change Auto DST Enables or disables automatic control of daylight saving time according to the DST zone Value range Yes No DST zone Area with common start and end date for daylight saving time Value range Australia 2007 ACT South Australia Tasmania Victoria Australia 2007 New South Wales Australia Western Australia Australia 2008 ACT New South Wales South Australia Tasmania Victoria Brazil Canada Canada Newfound land Europe Portugal United Kingdom Europe Finland Europe Rest Mexi co United States A31003 D303
39. FTP path HTTPS base URL A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 99 Administration Transferring Phone Software Application and Media Files 3 9 3 Phone Application The firmware for the phone can be updated by downloading a new software file to the phone If an incorrect software image is being attempted to be loaded onto the phone the phone will reject the request and return to normal operation without reboot As part of this security mech anism new software binds are identified by a Supported Hardware Level information built into the header Prerequisite The phone knows it s own hardware level from the part number and or by a dy namical check of its HW level When a new software bind is downloaded to the phone the following verifcation is performed 1 If new software bind has hardware level header included in the bind header Hardware level of new bind is compared with phone s hardware level e If compatible or if Override is set Proceed with update e If NOT compatible Abandon update and return to original application 2 If new software bind does NOT have hardware level header included in the bind header Software version of new bind is compared with minimum known supported SW level e If compatible or if Override is set Proceed with update e If NOT compatible Abandon update and return to original application active update process is indic
40. HTTPS Default FTP Server address IP address or hostname of the FTP HTTPS server in use e Server port Port number of the FTP HTTPS server in use Default 21 e Account Account at the server if applicable e Username User name for accessing the server e Password Password corresponding to the user name e FTP path Path of the directory containing the files e HTTPS base URL IP address or hostname of the HTTPS server in use only applicable if Download method is switched to HTTPS A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 119 Administration Transferring Phone Software Application and Media Files Administration via WBM File transfer gt Dongle key Use defaults Download method FTP Server address FTP Server port FTP account FTP username FTP password FTP path HTTPS base URL Filename After submit do nothing Submit Reset Administration via Local Phone I Admin l File Transfer l Dongle key Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename A31003 D3030 M100 02 76A9 07 2014 120 OpenScape Desk Phone IP Administration Manual Administration Transferring Phone Software Application and Media Files 3 9 9 2 Download Dongle Key File If applicable dongle key files should be deployed using the DLS Deployment Service Alter natively the downlo
41. Log Certificate management Component registrar Data Access service Digit analysis service DLS client management Help H 323 messages Media procession service Instrumentation service OBEX service Phonebook Password management service Service framework Sidecar service Transport service Voice generation service vCard parser service Web server service Voice recognition Clock Service 65536 v vv vv v v v v vv vv v vv v v vv v Mi v vv v v v v bil Trace timeout minutes Application framework Bluetooth service Call View Communications CSTA service Desktop Directory service Health service HFA service agent AGP Phonelet Media control service OpenStage client management Performance Marks Physical interface service Service registry Tone generation service vCard parser service Voice mail Transport service USB backup service 802 1 x service Security Log Service HTTP Service LILLI LILL LL L L S Automatic clear before start 7 Download trace file Download saved trace file Download upgrade trace file Download old trace file Download old syslog file Download saved syslog file Download Database file Download syslog file Download upgrade error file Download HPT remote service log file Download dial plan file Submit A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 155 Administration Diagnostics 3 20 3 Easy
42. Pickup Company A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 189 Examples and HowTos An LLDP Med Example 4 4 An LLDP Med Example The following example illustrates the mode of operation of LLDP MED In order to evoke a re action from LLDP MED the LAN switch has been set to auto negotiation whereas the phone s LAN port see Section 3 2 1 LAN Port Settings is set to 100Mbit s hence a fixed value This configuration error is detected and displayed by LLDPMED Please note the status of MAC_Phy config displayed in the local phone s Admin menu 1 Log in as administrator on the local phone s Admin menu 2 Inthe Admin menu navigate to Network gt LLDP MED Operation using the navigation keys and click OK 3 Inthe LLDP MED Operation submenu see LLDP MED Operation navigate to MAC_Phy config and note the status displayed MAC_Phy config Error LLOR MEO operation Ln 34007 Extended power UK lt Network policy yoicel OF Language Network policy signalling OF Camp Overide LLOP MED cap s OK Preview MAC_Phy config OK aaa system cap s OF 4 Select the MAC_Phy config submenu by pressing OK and navigate to the parameters dis played by using the navigation keys The following status is displayed for the MAC_Phy config parameters AutoSet enabled Incompatible MAU Incompatible A31003 D3030 M100 02 76A9 07 2014 190 OpenSc
43. Simple Network Time Protocol Used to synchronize the time of a terminal device with a timeserver Subnet Mask To discern the network part from the host part of an gt IP address a device performs an AND operation on the IP address and the network mask The network classes A B and C each have a subnet mask that demasks the relevant bits 255 0 0 0 for Class A 255 255 0 0 for Class B and 255 255 255 0 for Class C In a Class C network for instance 254 IP addresses are available A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 202 Glossary Switch Network device that connects multiple network segments and terminal devices The for warding of data packets is based on gt MAC Addresses data targeted to a specific device is directed to the switch port that device is attached to T TCP Transfer Control Protocol The protocol belongs to the transport layer and establishes a connection between two entities on the application layer It guarantees reliable and in or der delivery of data from sender to receiver TLS Transport Layer Security Ensures privacy between communicating applications Typically the server is authenticated but mutual authentication is also possible U URI Uniform Resource Identifier A compact string of characters used to identify or name a re source URL Uniform Resource Locator A special type of gt URI which provides means of acting upon or obtaining a represent
44. You must click on change mode first Afterwards the IP configuration mode dialog opens change mode LLDP MED Enabled Oo DHCP Enabled O IP address 192 168 1 105 Subnet mask 255 255 255 0 Default route 192 168 1 2 DNS domain Primary DNS 192 168 1 105 Secondary DNS 192 168 1 2 Route 1 IP address E Route 1 gateway Route 1 mask Route 2 IP address Route 2 gateway Route 2 mask VLAN discovery VLAN ID HTTP proxy Submit Network gt IP configuration gt change mode To enable VLAN discovery by DHCP select DHCP used in the Discovery mode menu After wards click Submit Discovery mode DHCP used back to IP configuration Submit Reset A31003 D3030 M100 02 76A9 07 2014 48 OpenScape Desk Phone IP Administration Manual Administration LAN Settings Administration via Local Phone To enable VLAN discovery by DHCP select DHCP used in the Discovery mode menu L Administration L Network l IP configuration l Discovery mode 3 2 2 1 Automatic VLAN discovery using LLDP MED This is the default setting The VLAN ID is configured by the network switch using LLDP MED Link Layer Discovery Protocol Media Endpoint Discovery If the switch provides an appropri ate TLV Type Length Value element containing the VLAN ID this VLAN ID will be used If no appropriate TLV is received DHCP will be used for VLAN discovery Administration via WBM Network gt IP configuration First click on change mode
45. also Section 3 6 1 Canoni cal Dialing Configuration The format of the resulting number should match the format the numbers are stored in the directory server It is recommended to convert the numbers to fully qualified format i e adding country and area code to the subscriber number This way it is en sured that the number used for lookup is unique Below is an example of settings for a company in Munich Administration via WBM Local functions gt Locality gt Canonical dial settings Local country code National prefix digit Local national code Minimum local number length Local enterprise node PSTN access code International access code Operator codes Emergency numbers Initial extension digits 1 2 3 4 5 6 7 8 9 Submit Reset N l Administration l Local Functions l Locality Canonical dial settings Local country code National prefix digit Local national code Minimum local number length Local enterprise node PSTN access code International code Operator code Emergency number Inital extension digits A31003 D3030 M100 02 76A9 07 2014 128 OpenScape Desk Phone IP Administration Manual Administration Speech 3 11 Speech 3 11 1 RTP Base Port The port used for RTP is negotiated during the establishment of a HFA connection The RTP base port number defines the starting point from which the phone will count up when negotiat ing The default value is 5004 T
46. and security File size Max 6290000 bytes 1048576 Trace timeout minutes 0 Automatic clear before start O Communications TRACE H 323 messages TRACE Download trace file Download saved trace file Download H 323 trace file Submit Reset A31003 D3030 M100 02 76A9 07 2014 158 OpenScape Desk Phone IP Administration Manual Administration Diagnostics 3 20 3 6 Help Application Diagnostics gt EasyTrace Profiles gt Help application problems File size Max 6290000 bytes 1048576 Trace timeout minutes 0 Automatic clear before start O Application menu Component registrar TRACE Health service LOG Application framework TRACE Help DEBUG Web server service TRACE v Download trace file Download saved trace file Download H 323 trace file Submit 3 20 3 7 Key Input Diagnostics gt EasyTrace Profiles gt Key input problems File size Max 6290000 bytes 1048576 Trace timeout minutes 0 Automatic clear before start O Component registrar TRACE Health service LOG Physical interface service DEBUG Download trace file Download saved trace file Download H 323 trace file Submit Reset A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 159 Administration Diagnostics 3 20 3 8 LAN Connectivity Diagnostics gt EasyTrace Profiles gt LAN connectivity problems File size Max 6290000 bytes 1048576 Trace timeout minutes 0 Automatic clear before s
47. and the LDAP client The OpenScape Desk Phone IP phones support LDAPv3 3 9 5 1 FTP HTTPS Access Data If the default FTP HTTPS access settings see Section 3 9 2 Common FTP HTTPS Settings Defaults are to be used Use default must be set to Yes and only the Filename must be specified Data required in any case e Use default Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No Default No e Filename Specifies the file name of the phone software e After submit Specifies actions after submit button is pressed Value range do nothing start download Default do nothing Data required if not derived from Defaults Download method Selects the protocol to be used Value range FTP HTTPS Default FTP Server address IP address or hostname of the FTP HTTPS server in use e Server port Port number of the FTP HTTPS server in use Default 21 e Account Account at the server if applicable e Username User name for accessing the server e Password Password corresponding to the user name e FTP path Path of the directory containing the files e HTTPS base URL IP address or hostname of the HTTPS server in use only applicable if Download method is switched to HTTPS A31003 D3030 M100 02 76A9 07 2014 106 OpenScape Desk Phone IP Administration Manual Administration Transferring Phone Software Application and Media Files
48. assign ing them to entries in the local phone book and for generating correct dial strings from phone book entries depending on whether the number is internal or external Parameter Example value Explanation Local code lt 1 gt 780 Enterprise node prefix here Nottingham International code lt 1 gt 44115943 Equivalent prefix to access numbers on this node from the PSTN Here the prefix used by the PSTN DID DDI direct inward dialing is 943 which differs from the enterprise node prefix used within the enterprise network Local code lt 2 gt 722 Enterprise node prefix here Munich International code lt 2 gt 4989722 Equivalent prefix to access numbers on this node from the PSTN Here the prefix used by the PSTN for direct inward dialing is identical to the enterprise node prefix A31003 D3030 M100 02 76A9 07 2014 176 OpenScape Desk Phone IP Administration Manual 4 1 2 1 Conversion examples Examples and HowTos Canonical Dialing In the following examples numbers entered into the local phonebook by the user are converted according to the settings given above Example 1 Internal number same node as the local phone User entry 2345 External numbers Local public form External access Not required code International gate Use national code way code Number stored in the 441159432345 phone book Dial string sent when Internal numbers Loca
49. by server RR2 Unable to Register No phone IP address set RI2 Survivability Backup route active B8 Survivability Backup not configured RS8 Survivability Backup timeout RT8 Survivability Backup authentication failed RAS Cloud Deployment Cloud Deployment abandoned by user AU abandoned by user Occurs when the pin prompt is dismissed Tabelle 5 1 Troubleshooting Error Codes work problem causes a user initiated call action to fail Typical call actions making an outgoing call picking up a call from Manual Hold or Group pickup Phone users and mobile users logged on to the phone The special tone is triggered if one of the following SIP response codes is received from the server 606 408 or 503 A special fast busy tone also called congestion tone is played if a temporary net htto wiki unify com wiki OpenStage SIP FAQ Error codes A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 193 Technical Reference Troubleshooting Error Codes A31003 D3030 M100 02 76A9 07 2014 194 OpenScape Desk Phone IP Administration Manual Technical Reference Troubleshooting Error Messages 5 3 Troubleshooting Error Messages The following table lists the possible error messages for OpenScape HFA phones and provides possible causes and explanations where applicable Error Message Error Code Error Condition Error Cause No Te
50. enter a description of this class 21xi Display name OptlpPhone Description Vendor class for OpenStage Phones ID Binary ASCII 0000 4F 70 74 69 49 70 50 68 OptilpPh 0008 6F 6E 65 one Click OK to apply the changes The new vendor class now appears in the list 5 Exit the window with Close Add Options to the New Vendor Class Next two options resp tags will be added to the vendor class Two passes are needed for this in the first pass tag 1 with the required value Siemens is entered and in the second pass the VLAN ID is entered as tag 2 A31003 D3030 M100 02 76A9 07 2014 24 OpenScape Desk Phone IP Administration Manual Startup Quick Start For DHCP servers on a Windows 2003 Server pre SP2 Windows 2003 Server contains a bug that prevents you from using the DHCP con sole to create an option with the ID 1 for a user defined vendor class Instead this entry must be created with the netsh tool in the command line DOS shell You can use the following command to configure the required option without error message so that it is also appears later in the DHCP console netsh dhcp server add optiondef 1 Optipoint element 001 STRING 0 vendor OptiIpPhone comment Tag 001 for Optipoint The value SIEMENS for optiPoint Element 1 can then be re assigned over the DHCP console This error was corrected in Windows 2003 Server SP2 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phon
51. existing application can be removed Please ensure to select the desired application before changing the parameters Administration via WBM Applications gt XML applications gt Modify Delete application Select application Weather v oat Display name Weather Application name Weather HTTP Server address 87 106 21 36 HTTP Server port 8080 Protocol http v Program name on server WR WR Use proxy XML Trace enabled Debug program on server Submit Administration via Local Phone Select the application to be deleted and in the context menu select Remove amp exit l Admin l Applications l XML lt Application to be deleted gt A31003 D3030 M100 02 76A9 07 2014 142 OpenScape Desk Phone IP Administration Manual Administration Password 3 13 Password The passwords for user and administrator can be set here They have to be confirmed after entering The default factory setting for the administrator password is 123456 it should be changed after the first login see Change Admin and User password The factory setting for the user password is not set i e no password Usable characters are 0 9 A Z a z 2 _ Administration via WBM Security and Policies gt Password gt Change Admin password Current password New password Confirm password Submit Security and Policies gt Password gt Change User password Admin password New password Confirm password Submit A
52. file is stored permanent memory When the file has reached its size limit it will be saved as old exception file and the current exception file is emptied for future mes sages The old exception file can be viewed here Download H 323 trace file Download upgrade trace file The trace log created during a software upgrade Download upgrade error file The error messages created during a software upgrade These messages are incorporat ed in the syslog file see Download syslog file also Download Database file Configuration parameters of the phone in SQLite format Download HPT remote service log file Log data from the HPT service By pressing Submit the trace settings are submitted to the phone With Reset the recent changes can be canceled The following trace levels can be selected OFF Default value Only error messages are stored FATAL Only fatal error messages are stored ERROR Error messages are stored WARNING Warning messages are stored LOG Log messages are stored TRACE Trace messages are stored These contain detailed information about the pro cesses taking place in the phone DEBUG All types of messages are stored Brief Descriptions of the Components Services Administration Deals with the changing and setting of parameters within the phone database from both the User and Admin menus AGP Phonelet Application framework All applications within the phone e g Call view Call log or Phone
53. from 0 to 7 7 is describing the highest priority and is reserved for network management 5 is used for voice RTP streams by default 3 is used for signaling by default Three Bits Used for CoS p User Priority e Layer 2 Activates or deactivates QoS on layer 2 Value range Yes No Default Yes e Layer 2 voice Sets the CoS Class of Service value for voice data RTP streams Value range 0 7 Default 5 e Layer 2 signalling Sets the CoS Class of Service value for signaling Value range 0 7 Default 3 e Layer 2 default Sets the default CoS Class of Service value Value range 0 7 Default 0 Data required A31003 D3030 M100 02 76A9 07 2014 52 OpenScape Desk Phone IP Administration Manual Administration IP Network Parameters Administration via WBM Network gt QoS Layer 2 Layer 2 voice 5 Layer 2 signalling 3 Layer 2 default 0 Layer 3 voice EF _ Layer 3 signalling AF31 Administration via Local Phone L_ Admin L Network l QoS Service Layer 2 Layer 2 voice Layer 2 signalling Layer 2 default 3 3 1 2 Layer 3 Diffserv Diffserv assigns a class of service to an IP packet by adding an entry in the IP header Traffic flows are classified into 3 per hop behavior groups ik Default Any traffic that does not meet the requirements of any of the other defined classes is placed in the default per hop behaviour group Typically the forwarding has best ef
54. name of the image file Download method Selects the protocol to be used Value range FTP HTTPS Default FTP e Server IP address or hostname of the FTP HTTPS server in use e Server port Port number of the FTP HTTPS server in use Default 21 e Account Account at the server if applicable e Username User name for accessing the server e Password Password corresponding to the user name e FTP path Path of the directory containing the files e HTTPS base URL IP address or hostname of the HTTPS server in use only applicable if Download method is switched to HTTPS e After submit Specifies actions after submit button is pressed Value range do nothing start download Default do nothing A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 103 Administration Transferring Phone Software Application and Media Files Administration via WBM File transfer gt Picture clip Use defaults Download method FTP Server address FTP Server port FTP account FTP username FTP password jeeceee FTP path HTTPS base URL Filename After submit do nothing Submit Reset Administration via Local Phone l Admin I File Transfer Picture Clip Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename e On Desk Phone IP 55G Press the Soft Key labeled Download The download will s
55. numbers are not always in canonical format their composition must be analyzed first For this purpose an incoming number is matched against one or more patterns consisting of country codes national codes and enterprise nodes Then the result of this operation is matched against the entries in the local phone book meters of the phone must be provided e Local country code gt Section 3 6 1 e Local area code gt Section 3 6 1 e Local enterprise code gt Section 3 6 1 To make sure that canonical dial lookup works properly at least the following para Up to 5 patterns can be defined The Local code 1 5 parameters define up to 5 different local enterprise nodes whilst International code 1 5 define up to 5 international codes that is fully qualified E 164 call numbers for use ina PSTN Data required e Local code 1 5 Local enterprise code for the node PBX the phone is connected to Example 7007 for Unify Munich e International code 1 5 Sequence of local country code local area code and local enterprise node corresponding to to one or more phone book entries Example 49897007 for Unify Munich Administration via WBM Locality gt Canonical dial lookup Local code 1 International code 1 Local code 2 International code 2 Local code 3 International code 3 Local code 4 International code 4 Local code 5 International code 5 Submit Reset A31003 D3030 M100 02 7
56. ooooocccccco one 2 23 2 309 VLAN DISCOVEIY E il las Ad A E 2 23 2 3 5 1 Using a Vendor Classis iras Ses Da a aaa 2 23 2 3 5 2 Using Option 43 Vendor Specific ooo o ooooooooooooooo 2 29 2 3 6 DLS Server AddresS 4 6 8 tata A dete Bde 2 31 2 320 Using Vendor Clas da ES ase ee ee eh er eee 2 31 2 3 6 2 Using Option 43 Vendor Specific 0 00000 eee eee eee 2 38 2 3 HFA Gateway Settings 2 9413 send eee tii 2 40 2 3 8 Using the Web Interface WBM 5 0 00 002 e eee 2 40 2 3 9 Using the Local Melissa ada Sacer sua adit he dai 2 40 3 AMISTOSO eum 3 42 3 1 ACCESS Via Local POOL A A ETS DA es 3 42 S 2EAN Settings A to as A O eee Pe cree ee ae 3 45 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 1 Content 9 2 1 LAN POM SCUINGS lt 24 sarria dewey cies a ee 3 45 32 2 VEAN di SS etal een alee ola dd 3 47 3 2 2 1 Automatic VLAN discovery using LLDP MED 04 3 49 3 2 2 2 Manual configuration of aVLANID 0 0002 3 51 3 9 IP Nelwork Parameters emo e eataa EEE D E E EEE e rr ee 3 52 3 9 1 Quality of Service OS orasta sees AS AAA 3 52 3 05 1 1 Layer 2 802 1 60 ori da Meares as 2544 6085 3 52 IZ Layer ot DINSOIV sir e e sl e de el at al od ad Ad 3 53 3 0 2 USO DHCP was oct ae ee 3 55 3 3 3 IP Address Manual Configuration 0 0000 ee 3 57 3 3 4 Default Route Gateway uote 3 58 3 9 9 SPECI IP ROUINO ta casarse pees ex 3 59 3 30 DNS ar ne
57. separate lines the last option must be fol lowed by a instead of a Tag Option 1 Vendor Siemens 1 7 S i e mens 01 07 53 69 65 6D 65 6E 73 Tag Option 2 VLAN ID 2 4 00 41 0 02 04 00 00 00 0A match if substring option vendor class identifier 0 OptiIpPhone 11 2 3 5 2 Using Option 43 Vendor Specific Alternatively option 43 can be used for setting up the VLAN ID Two tags are required e Tag 001 Vendor name e Tag 002 VLAN ID The Vendor name tag is coded as follows the first line indicates the ASCII values the second line contains the hexadecimal values Code Length Vendor name 1 7 S i e m e n S 01 07 53 69 65 6D 65 6E 73 The following example shows a VLAN ID with the decimal value 10 Code Length VLAN ID 2 4 0 0 11 0 02 04 00 00 00 OA For manual configuration of the VLAN ID see Section 3 2 2 2 Manual configuration of a VLAN ID A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Startup Quick Start Setup using the Windows DHCP Server 1 In the Windows Start menu select Start gt Programs gt Administrative Tools gt DHCP 2 Select the DHCP server and the scope Choose Configure Options in the context menu using the right mouse button EO DHCP action view e gt Om BIE ae E Tree rae y Scope Options option Name Wendor
58. the CorNet ringer mes sage by the OpenScape system will be used to construct the ring tone Distinctive ringer naming There is no configuration necessary to set the names CorNet specifies the ringer types and enumerations Please be aware that the naming refers to the call type as sent in the CorNet message not to be confused with a feature or a call scenario The mapping of calltype to fea ture or call scenario occurs in the system and this may be configurable e g in HiPath 4000 by A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 91 Administration Distinctive Ringing means of AMO ZAND It is up to the administrator to configure such that the user hears the required ring tones for the various features call scenarios Also note that only the set of call types actually implemented by the system should be offered for configuration of the ringers Currently OpenScape Business only implements a subset of those in CorNet It is assumed that this set is relatively stable Ringer setting and preview The configuration of distinctive ringers overlaps considerably with the general ringer configura tion feature and the ability to preview manually and automatically what a ringer sounds like Data required e Name Selects the call type to be used In OpenScape 4000 V7 for Speaker call function the call type Rollover call is used in the CorNet AU_RINGER_START message Value range OpenScape 400
59. the primary and secondary DNS servers If no DHCP server is present see Section 3 3 3 IP Address Manual Configuration for IP ad dress and subnet mask and Section 3 3 4 Default Route Gateway for the default route A31003 D3030 M100 02 76A9 07 2014 22 OpenScape Desk Phone IP Administration Manual Startup Quick Start 2 3 4 Extended Network Configuration To have constant access to other subnets you can enter a total of two more network destina tions For each further domain subnet you wish to use first the IP address for the destination and then that of the router must be given The option s name and code are as follows e option 33 Static Routing Table For manual configuration of specific static routing see Section 3 3 5 Specific IP Routing Also the DNS domain wherein the phone is located can be specified by DHCP The option s name and code are as follows e option 15 Domain Name For manual configuration of the DNS domain name see Section 3 3 6 1 DNS Domain Name 2 3 5 VLAN Discovery If the phone is to be located in a VLAN Virtual LAN a VLAN ID must be assigned If the VLAN shall be provided by DHCP VLAN Discovery must be set to DHCP see Section 3 2 2 1 Au tomatic VLAN discovery using LLDP MED The corresponding DHCP option is vendor spe cific thus a specific procedure is necessary 2 3 5 1 Using a Vendor Class It is recommended to define a vendor class on the
60. trace file will be deleted on pressing the Submit button and a new empty trace file will be generated By default it is unchecked You can read the log files by clicking on the appropriate hyperlinks the hyperlinks work only if the file in question has been created The following logs can be viewed e Download trace file The trace data according to the settings specified for the services e Download old trace file The trace file is stored in permanent memory When the file has reached its size limit it will be saved as old trace file and the current exception file is emptied for future messages The old trace file can be viewed here e Download saved trace file Normally the trace file is saved only in the phone RAM When the phone restarts in a con trolled manner the trace file will be saved in permanent memory e Download syslog file Messages from the phone s operating system including error and exception messages e Download old syslog file Old messages from the phone s operating system e Download saved syslog file Saved messages from the phone s operating system e Download exception file If an exceptions occurs in a process running on the phone a message is written to this file These messages are incorporated in the syslog file see Download syslog file also A31003 D3030 M100 02 76A9 07 2014 150 OpenScape Desk Phone IP Administration Manual Administration Diagnostics Download old exception file The exception
61. 0 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration System Settings Administration via WBM Date and Time SNTP IP address 192 43 244 18 Source SNTP v NOTE When Display and Trace source is set to System the timezone and daylight savings settings below do not apply Timezone offset hours Use daylight saving Difference minutes Auto time change Time zone Europe Rest Thu May 8 17 01 05 2014 Thu May 8 17 01 05 2014 Submit Administration via Local Phone L Administration Date and Time SNTP IP address Time source zm Timezone offset Time source A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 81 Administration System Settings 3 5 12 Security 3 5 12 1 System OpenScape Desk Phone IP phones support two security options which are mutually exclusive e H 235 Authentication and Encryption e PKi based SPE Signaling and Payload Encryption The security settings are be configured separately for the main gateway and for the fallback gateway standby when using SRSR Small Remote Site Redundancy Secure H 235 main standby sets the stage of security for communication between phone and gatekeeper When set to None there is no voice encryption When set to Partial only the data sent from the phone to the gatekeeper is encrypted With Full the data sent in both di rections is encrypted The Time H 235 main standb
62. 0 V7 Internal call External call Buzz call Rollover call Alert simple Alert multiple Special 1 Special 2 Special 3 Attention ring er Unspecified call US DSN precedence ring US DSN routine ring Emergency call Value range OpenScape Business Internal call External call Attention ringer Default Internal call e Ringer sound Pattern or the name of the selected ring tone file Sets the distinctive ring er to use the currently set pattern melody and sequence This is the pattern that will be used if the configured ring tone file cannot be played for any reason Value range Pattern lt audio file gt Default Pattern e Pattern melody Selects the melody pattern that will be used if Ringer sound is set to Pattern Value range 1 8 Default 2 e Pattern sequence Determines the length for the melody pattern and the interval between the repetitions of the pattern Value range 1 1 sec ON 4 sec OFF 2 1 sec ON 2 sec OFF 3 0 7 sec ON 0 7 sec OFF 0 7 sec ON 3 sec OFF Default 2 e User changeable Selects if the user is allowed to change destinctive ringer settings Value range Yes No Default Yes e Mode Determines the source of ringer tone Value range HiPath Local ringer A31003 D3030 M100 02 76A9 07 2014 92 OpenScape Desk Phone IP Administration Manual Administration Distinctive Ringing Default HiPath Admi
63. 168 1 105 Subnet mask 255 255 255 0 Default route 192 168 1 2 DNS domain Primary DNS 192 168 1 105 Secondary DNS 192 168 1 2 Route 1 IP address Route 1 gateway Route 1 mask Route 2 IP address Route 2 gateway Route 2 mask VLAN discovery VLAN ID HTTP proxy Submit Administration via Local Phone l Admin L Network l IP Configuration IP address Subnet mask A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 57 Administration IP Network Parameters 3 3 4 Default Route Gateway If not provided by DHCP dynamically see Section 3 3 2 Use DHCP enter the IP address of the router that links your IP network to other networks If the value was assigned by DHCP it can only be read The change will only have effect if you restart the phone Administration via WBM Network gt IP configuration Disable DHCP LLDP MED Enabled O DHCP Enabled O IP address 192 168 1 105 Subnet mask 255 255 255 0 Default route 192 168 1 2 j DNS domain Primary DNS 192 168 1 105 Secondary DNS 192 168 1 2 Route 1 IP address Route 1 gateway Route 1 mask Route 2 IP address Route 2 gateway Route 2 mask VLAN discovery VLAN ID HTTP proxy Submit Administration via Local Phone l Admin I Network l IP Configuration Default route GW 58 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Admini
64. 3 156 Traps 3 66 U UDP 6 204 Update Service 3 64 V Vendor Class DHCP 2 23 2 31 207 Index VLAN 2 23 3 47 W WBM Web Based Management 1 13 2 20 6 205 X XML ApplicationsApplications XML 3 133 Xpressions 3 133 208 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual
65. 31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Startup Quick Start 9 Enter the value for this option 1 First Pass Siemens 2 Second Pass DLS address The DLS address has the following format lt PROTOCOL gt lt IP ADDRESS OF DLS SERVER gt lt PORT NUMBER gt Example sdlp 192 168 3 30 18443 Predefined Options and Yalues ee 2 x Option class OptilpPhone h Option name 001 OptilpPhone element 01 add Delete Description tea 1 for OptilpPhone class Value String Sienens DK Cancel 10 Press OK repeat steps 7 to 9 for the second pass and press OK again Defining the scope for the new vendor class 11 Select the DHCP server in question and the Scope and right click Scope Options Select Configure Options in the context menu Action View Il e gt alm DEMEME Tree Scope Options eff 003 Router Standard 218 1 92 4 a a Scope 218 1 92 0 la Pos Vendor Specific Info Standard 0107536965 6d 65 6e 7 FQ Address Pool G Address Leases a Reservations E disv10nro3 218 1 92 27 amp Server Options Configure Options View Configure scope options Ronee A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 35 Startup Quick Start 12 Select the Advanced tab Under Vendor class select the class that you previously de fined O
66. 6A9 07 2014 OpenScape Desk Phone IP Administration Manual 89 Administration Dialing Administration via Local Phone I Admin l Local Functions Locality Canonical lookup Local code 1 International 1 Local code 2 International 2 Local code 3 International 3 Local code 4 International 4 Local code 5 International 5 90 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration Distinctive Ringing 3 7 Distinctive Ringing The HFA server may provide information indicating a specific type of call within an incoming call The phone can use this information to choose a ring tone according to the call type A list of different ring types is maintained in the phone Any ringer sound may either be e OpenScape specified tones e Audio file selected from the pool of ringer files on the phone e Constructed from melody and tone sequence settings The ringer sounds are system controlled by default The admin can set if the users are allowed to change their ringer sounds If the user is allowed default setting the user can decide to use either OpenScape system tones default setting or locally created sounds for each of the CorNet TS Octet 12 ringer types either constructed 8x3 seq melody matrix or ring tone file If the user setting is not allowed the user cannot change ringer settings except the ringer vol ume setting Regardl
67. 8 1 5 The OpenScape Desk Phone Family 00 2 cece eee eee 1 9 1 5 1 Openscape Desk Phone IP 55G ici rd ii Meee heb ae 1 9 1 5 2 OpenScape Desk Phone IP 35G a c03 oscen ee uae Sind eet aw ead Belews 1 11 1 6 Administration Interfaces aanas di oN wae te WA ae ee Ra eee aces As 2 1 13 1 6 1 Web based Management WBM 00000 eee ee 1 13 1 6 2 DLS OpenScape Deployment Service 2 2 0 002 e eee eee eee 1 13 63 Local Phone Men tee renea a a Boece eae as Saks T ARE Date aud 1 13 A 22s ce niticetnoeesewi ee teks uaGe meet en elated es meee Sawai 2 14 Zl Prerequisites laa dansa 2 14 2 2 Assembling and Installing the Phone c 5000 e eee ese es 2 14 22A A A ie ee Osd AOS ee 2 14 2 2 2 Connectors at the bottom side 0 eee 2 15 2223 ASSEMDIY A Daren Eee nie wee A Sse PEL we Ss 2 16 2 2 4 How to Connect the Phone 0 0 eee eee eee 2 17 2 2 5 How to Better Use LAN Network Connections 0000055 2 18 2 20 Key Module 2 5 ere Pia Ghoul veoh vers die ds 2 19 2 2 7 Using Multilingual User Interface 2 22 22 6 be ee ee ee rs 2 19 2 9 QUICK Stante ot sans eS a x Srey sayin Milo oe adie Sean Ane yh elope ei 2 20 2 3 1 How to Access the Web Interface WBM 2 00 00 e eee 2 20 2 3 2 How to Set the Terminal Number 20000 eaee 2 21 2 3 3 Basic Network Configuration o e 2 22 2 3 4 Extended Network Configurati0M o
68. Administration Menu The path is as follows L Administration System I Gateway System type IP address Gateway ID Subscriber number Password Enter the IP address of the HFA gateway provided by your OpenScape Communication System A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Startup Quick Start 5 Enter the phone s Gateway Id which will also serve as internal phone number 6 Enter the password associated with the Gateway Id 7 After the data has been entered select Save amp exit and press OK A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 41 Administration Access via Local Phone 3 Administration This chapter describes the configuration of every parameter available on the OpenScape Desk Phone IP phones For access via the local phone menu see the following for access using the web interface WBM please refer to Section 2 3 1 How to Access the Web Interface WBM 3 1 Access via Local Phone accepted only if it complies to the value range The data entered in input fields is parsed and controlled by the phone Thus data is 1 Access the Administration Menu Press the Services Settings on DPIP 35G Up Arrow or Down Arrow and OK keys con secutively to select the Admin menu 2 When the Administration Menu is active you will be prompted to enter the admin pass word The default admin p
69. Afterwards the IP configuration mode dialog opens LLDP MED Enabled O DHCP Enabled O IP address 192 168 1 105 Subnet mask 255 255 255 0 Default route 192 168 1 2 DNS domain Primary DNS 192 168 1 105 Secondary DNS 192 168 1 2 Route 1 IP address Route 1 gateway Route 1 mask Route 2 IP address Route 2 gateway Route 2 mask VLAN discovery VLAN ID HTTP proxy Submit A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 49 Administration LAN Settings Network gt IP configuration gt change mode To enable VLAN discovery by LLDP MED select LLDP MED with DHCP in the Discovery mode menu Afterwards click Submit Discovery mode LLDP MED with DHCP KZ back to IP configuration Submit Reset Administration via Local Phone To enable VLAN discovery by DHCP select LLDP MED with DHCP in the Discovery mode menu Administration Network l IP configuration L Discovery mode A31003 D3030 M100 02 76A9 07 2014 50 OpenScape Desk Phone IP Administration Manual Administration LAN Settings 3 2 2 2 Manual configuration of a VLAN ID To configure layer 2 VLAN manually first make sure that VLAN discovery is set to Manual see Section 3 2 2 1 Automatic VLAN discovery using LLDP MED Then the phone must be provided with a VLAN ID between 1 and 4095 If you misconfigure a phone to an incorrect VLAN the phone will possibly not connect to the network In DHC
70. Core dump If Enable core dump is checked a core dump will be initiated in case of a severe error The core dump will be saved to a file By default this function is activated If Delete core dump is activated the current core dump file is deleted on Submit By default this is not activated If one or more core dump file exist hyperlinks for downloading will be created automatically Administration via WBM Diagnostics gt Miscellaneous gt Core Dump Enable core dump Tl Delete core dump O Changes to this item do not take effect until the phone is restarted Download core 4567 gz date 27 05 2014 20 33 23 Submit Reset A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 173 Administration Diagnostics 3 20 6 Remote Tracing Syslog All trace messages created by the components of the phone software can be sent to a remote server using the syslog protocol This is helpful especially for long term observations with a greater number of phones To enable remote tracing Remote trace status must be set to Enabled Furthermore the IP address of the server receiving the syslog messages must be entered in Remote ip and the corresponding server port must be given in Remote port Administration via Local Phone I Admin L Maintenance Remote trace Remote trace status Remote ip Remote port Administration via WBM Remote Trace Status Disabled Use Notification Ena
71. DLS The Contact gap parameter controls a security function It specifies a minimum time interval that must elapse between individual HTTP requests from the phone which are responding to a ContactMe request from the DLS Any requests coming within that time will be ignored The purpose is to prevent DoS Denial of Service attacks on the phone The Security mode determines whether the communication between the phone and the DLS is secure A secure connection is established by exchanging credentials between the DLS and the phone for mutual authentication After this the communication is encrypted and a different port is used Data required DLS address IP address or hostname of the server on which the Deployment Service is running e Default mode port Port on which the DLS Deployment Service is listening Default 18443 e Contact gap Minimum time interval in seconds that must elapse between responses to a ContactMe request from the DLS in order to prevent DoS attacks Default 300 Mode Determines whether the communication between the phone and the DLS is secure Value range Default Secure Default Default Administration via WBM Network gt Update Service DLS DLS address Default mode port 18443 Contact gap 300 Mode Default A Submit Reset A31003 D3030 M100 02 76A9 07 2014 64 OpenScape Desk Phone IP Administration Manual Administration IP Network Parameters Administration via Local Phone
72. G e Section 1 5 2 OpenScape Desk Phone IP 35G 1 5 1 OpenScape Desk Phone IP 55G A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 9 Overview The OpenScape Desk Phone Family You can make and receive calls as normal using the handset 2 The large graphic display permits intuitive operation of the phone 3 The Mode Keys allow easy operation of the applications featured on your telephone To se lect a tab within a function press the relevant key repeatedly until the required tab is dis played Phone Display telephony interface Directory Display phonebooks Call Log Display call lists Message Display voicemails Services Display Program Service menu Applications menu 4 Use the Navigation Block to conveniently navigate through the applications on your tele phone 5 You can customise your telephone by assigning phone numbers and functions to the Pro grammable Keys 6 The Function Keys allow you to call up frequently used functions during a call e g call for warding call transfer Forward Activate deactivate call forwarding Transfer Transfers calls to other destinations Conference Provides access to the conferencing features Hold Places an ongoing call on hold or reconnects a held call 7 The Audio Keys allow you to optimally configure the audio features on your telephone Speaker Turns on off the hands free mode speakerphone Head
73. G In the following the creation of a transparent image suitable for use as a logo in OpenScape Desk Phone IP 55G is described This description is based on Adobe Photoshop but any sim ilar graphics software can be used as well INFO Because of performance issues half transparency in the alpha channel of the PNG files is not allowed on OpenScape phones Therefore only 100 transparency or no transparency is used in the phone s UI elements 1 Select the Background Color For production purposes we set the background color to the background color of the skin cur rently selected on the phone Later the background color will be replaced by transparency which facilitates placing a logo on a gradient background The following table lists the hexadec imal values as used in HTML Phone Type Skin Color Code OpenScape Desk Phone IP 55G Silver Blue E7E7E7 OpenScape Desk Phone IP 55G Anthracite Orange 4242421 1 The background color on OpenScape Desk Phone IP 55G skin 1 is a gradient the colour listed here is an average value Adobe Photoshop Click on the Background Color icon on the Color palette group then type the color code without leading into the field A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 179 Examples and HowTos How to Create Logo Files for OpenScape Desk Phone 2 Create a New Image Create an image with the size according
74. HFA main line Logon Rejected due to incompatible security profile No Telephony possible HD2 Unable to register HFA Logon No port ext main line available No Telephony possible He2 Unable to register HFA Logon Rejected due to main line TCP usage while TLS is required No Telephony possible HE2 Unable to register HFA Logon Client not regis main line tered No Telephony possible HF2 Unable to register HFA Logon Rejected due to main line Logoff No Telephony possible HG2 Unable to register HFA Logon Rejected due to main line Logoff progress No Telephony possible HH2 Unable to register HFA Logon Rejected due to main line Shutdown No Telephony possible HI2 Unable to register HFA Logon Rejected due to main line duplicate Logon No Telephony possible HJ2 Unable to register HFA Logon Rejected due to main line already logged on No Telephony possible HK2 Unable to register HFA Logon Rejected due to main line PIN not present No Telephony possible HL2 Unable to register HFA Logon Rejected due to main line password not present No Telephony possible HM2 Unable to register HFA Logon Rejected due to main line password not correct No Telephony possible HN2 Unable to register HFA Logon Rejected due to main line invalid license No Telephony possible HQ2 Unable to register HFA Logoff Normal Logoff main line No Telephony possible HR2 Unable to register HFA Logoff Client not main line logged o
75. Manual Overview Maintenance Notes 1 2 Maintenance Notes A Do not operate the telephone in environments where there is a danger of explosions Use only original accessories Using other accessories may be dangerous and will invalidate the warranty and the CE mark Never open the telephone or a key module If you encounter any problems contact A N System Support 1 3 About the Manual The instructions within this manual will help you in administering and maintaining the Open Scape phone The instructions contain important information for safe and proper operation of the phones Follow them carefully to avoid improper operation and get the most out of your multi function telephone in a network environment This guide is intended for service providers and network administrators who administer VolP services using the OpenScape phone and who have a fundamental understanding of VolP HFA and IP networking The tasks described in this guide are not intended for end users Many of these tasks affect the ability of a phone to function on the network and require an understand ing of IP networking and telephony concepts These instructions are laid out in a user oriented manner which means that you are led through the functions of the OpenScape phone step by step wherever expedient For the users a sep arate manual is provided You can find further information on the official Unify website http www unify com and on the Unify Wi
76. OpenScape Desk Phone IP Administration Manual Administration System Settings e Certificate validation standby Check the phone certificate against the gateway certifi cate when the main gateway is in use Value range true false Administration via WBM System gt Security gt System Secure H 235 main Secure H 235 standby Time H 235 main Time H 235 standby Signalling transport main Signalling transport standby Certificate validation main Certificate validation standby Submit Administration via Local Phone l Administration System Security System Secure H 235 main Secure H 235 stdby Time H 235 main Time H 235 stdby Signalling main Signalling stdby Certificate main Certificate stdby A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 83 Administration System Settings 3 5 12 2 Access control Administration via WBM System gt Security gt Access control Factory reset claw O Serial port Unavailable Z Submit Reset Administration via Local Phone Administration l System u Security I Access control Factory reset claw Serial port A31003 D3030 M100 02 76A9 07 2014 84 OpenScape Desk Phone IP Administration Manual Administration Dialing 3 6 Dialing 3 6 1 Canonical Dialing Configuration Call numbers taken from a directory application LDAP for instance are mostly expressed in cano
77. OpenScape Desk Phone IP or OpenStage phones porary loss of the network connection to the PC port Removing the power from the phone or a phone reset reboot will result in the tem When PC port autoMDIX is enabled the switch determines automatically whether a regular MDI connector or a MDI X crossover connector is needed and configures the connector ac cordingly Data required e LAN port speed Settings for the ethernet port connected to a LAN switch Value range Automatic 10 Mbps half duplex 10 Mbps full duplex 100 Mbps half du plex 100 Mbps full duplex 1000 Mbps half duplex Desk Phone IP 55G 1000 Mbps full duplex Desk Phone IP 55G Default Automatic A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 45 Administration LAN Settings e PC port speed PC port type Settings for the ethernet port connected to a PC Value range Automatic 10 Mbps half duplex 10 Mbps full duplex 100 Mbps half du plex 100 Mbps full duplex 1000 Mbps half duplex Desk Phone IP 55G 1000 Mbps full duplex Desk Phone IP 556 Default Automatic PC port mode PC port status Controls the PC port Value range disabled enabled mirror Default disabled e PC port autoMDIX Switches between MDI and MDI X automatically Value range On Off Default Off Administration via WBM Network gt Port configuration Gateway Stan
78. Options from the context menu SEAN Action w e gt Ola XFAS 2 og Tree a fl GB Server C Reconcile All Scopes Add remove or chan ESS eee Resta an Isv10nr03 ah Scope 2 disv10nr03 218 1 92 27 Contents of DHCP Server Status pews PA Scone 1218 1 92 0 lab k Active Display Statistics fs Addr New Scope Addr Cal Rese G Scop New Superscope New Multicast Scope Define User Classes Define Vendor Classes A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 33 Startup Quick Start 7 34 In the dialog select the previously defined OptilpPhone class and click on Add to add a new option Predefined Options and Yalues E z7 21 x Option class OptilpPhone hd Option name foo OptilpPhone element 01 Add Delete Description tea 1 for OptilpPhone class gt Value String Siemens Enter the following data for the new option 1 First Pass Option 1 e Name Free text e g OptilpPhone element 01 e Data type String e Code 1 e Description Free text 2 Second Pass Option 3 e Name Free text e g OptilpPhone element 03 e Data type String Code 3 e Description Free text 2x Class OptilpPhone Name OptipPhone element 01 Date type Sting y MT Array Code fi Description tes 1 for OptilpPhone class DK Cancel A
79. P mode it will behave as though the DHCP server cannot be found in fixed IP mode no server connections will be pos sible Administration via WBM Network gt IP configuration Disable DHCP LLDP MED Enabled O DHCP Enabled O IP address 192 168 1 105 Subnet mask 255 255 255 0 Default route 192 168 1 2 DNS domain Primary DNS 192 168 1 105 Secondary DNS 192 168 1 2 Route 1 IP address Route 1 gateway Route 1 mask Route 2 IP address Route 2 gateway aa Route 2 mask VLAN discovery DHCP VLAN ID HTTP proxy Submit Reset Administration via Local Phone L Admin L Network l IP Configuration l VLAN ID A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 51 Administration IP Network Parameters 3 3 IP Network Parameters 3 3 1 Quality of Service QoS The QoS technology based on layer 2 and the two QoS technologies Diffserv and TOS IP Pre cedence based on layer 3 are allowing the VoIP application to request and receive predictable service levels in terms of data throughput capacity bandwidth latency variations jitter and delay MED If so the value can not be changed by any other interface Layer 2 and 3 QoS for voice transmission can be set via LLDP MED see LLDP 3 3 1 1 Layer 2 802 1p QoS on layer 2 is using 3 Bits in the 802 1q p 4 Byte VLAN tag which has to be added in the Ethernet header The CoS class of service value can be set
80. Reset A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 87 Administration Dialing Administration via Local Phone l Admin l Local Functions Locality Canonical settings Local country code National prefix digit Local national code Minimum local number length Local enterprise node PSTN access code International access code Operator code Emergency number Initial extension digits l Admin l Local Functions l Locality _ Canonical dial Internal numbers External numbers External access code International access 88 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration Dialing 3 6 2 Canonical Dial Lookup The parameters given here are important for establishing outgoing calls and for recognizing in coming calls In the local phonebook and mostly in LDAP directories numbers are stored in canonical for mat In order to generate an appropriate dial string according to the settings in Internal num bers and External numbers gt Section 3 6 1 internal numbers must be discerned from ex ternal numbers The canonical lookup table provides patterns which allow for operation Furthermore these patterns enable the phone to identify callers from different local or interna tional telephone networks by looking up the caller s number in the phone book As incoming
81. System cap s TTL A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 149 Administration Diagnostics 3 20 2 Fault Trace Configuration Error tracing and logging can be configured separately for all components i e the services and applications running on the OpenScape Desk Phone IP The resulting files can be viewed in the WBM web pages over the Download links The File size bytes parameter sets the maximum file size When it is reached the data is saved as old file and a new file is generated From then on the trace data is written to the new file When the maximum file size is reached again the data is saved as old file once more thereby overwriting the previous old file The default value is 1048576 Phone IP phones a maximum size not greater than 1000 000 bytes is recommend The absolute maximum file size is 6290000 bytes However on OpenScape Desk ed due to the amount of available memory The Trace timeout minutes determines when to stop tracing When the timeout is reached the trace settings for all components are set to OFF but ERROR and STATUS messages are still written to the trace file ad infinitum When the trace file has reached its maximum size the data is saved and a new file is created for more information see File size bytes above If the value is O the trace data will be written without time limit If Automatic clear before start is checked the existing
82. Trace Profiles In order to simplify tracing for a specific problem the tracing levels can be adjusted using pre defined settings The EasyTrace profiles provide settings for a specific area e g call connec tion On pressing Submit those pre defined settings are sent to the phone If desired the set tings can be modified anytime using the general mask for trace configuration under Diagnostics gt Fault Trace Configuration see Section 3 20 2 Fault Trace Configuration If desired the tracing for all services can be disabled see Section 3 20 3 21 No Tracing for All Services The following sections describe the EasyTrace profiles available for the phone 3 20 3 1 Call Connection Diagnostics gt EasyTrace Profiles gt Call connection File size Max 6290000 bytes 1048576 Trace timeout minutes 0 Automatic clear before start O Component registrar TRACE Health service LOG Service registry TRACE Call View TRACE Communications TRACE CSTA service TRACE H 323 messages DEBUG Download trace file Download saved trace file Download H 323 trace file Submit Reset ter changing the level for the tracing of H 323 messages the phone must be reboo This EasyTrace profile contains the tracing of H 323 messages Please note that af ted A31003 D3030 M100 02 76A9 07 2014 156 OpenScape Desk Phone IP Administration Manual Administration Diagnostics 3 20 3 2 Call Log Problems Diagnostic
83. UNIF Y vir et rorise PANA OpenScape Desk Phone IP Phone Administration HFA ASA ETE A31003 D3030 M100 02 76A9 u n F y your enterprise Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and 15014001 standards and are certified by an external certification company Copyright Unify GmbH amp Co KG 07 2014 Hofmannstr 51 81379 Munich Germany All rights reserved Reference No A31003 D3030 M100 02 76A9 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice Unify OpenScape OpenStage and HiPath are registered trademarks of Unify GmbH amp Co KG All other company brand product and service names are trademarks or registered trademarks of their respective holders unify com Content Content 1 OVGNIEW curia ea oaks 1 6 1 1 Important NoteS cand amp Bard NN ark Wages Roses 1 6 1 2 Maintenance Notes 2 0200 ccc eee teen eee 1 7 TS ADO UCTS Manual siysa Eo DA Na Maan te ag eal ae eed at eh ed eat 1 7 1 4 Conventions for this DOCUMENT ass S bee ee eter 1
84. XML data with the server side program can be set to HTTP or HTTPS Program name on server specifies the relative path to the servlet or to the first XML page of the application on the server The relative path refers to the root directory for documents on the web server For instance if an XML document is saved in C Program Files Apache Group Apache htdocs ipp ippTest xml the entry is ipp ippTest xml The program name cannot be longer than 100 characters Auto start determines whether the application is started automatically on phone startup or on mobile user logon Please note that for being started on logon the application must be part of the mobile user s profile When activated the application will be ready without delay as soon as the user presses the corresponding start key or navigates to the application in the applica tion menu XML trace enabled determines whether debugging information is sent to a special debugging program on the remote server The relative path for the debugging program is given by the De bug program name parameter When enabled trace information about the XML elements and key internal objects is sent to the remote debug program Debug program name specifies the relative path to a special program on the same server as the program specified by Program name This program must be able to receive the debug in formation sent by the phone as HTTP HTTPS POST requests with Content Type set to ap plication
85. ad can be triggered from the web interface or from the Local phone menu Start Download via WBM Use defaults O Download method FTP v FTP Server address 192 168 1 150 FTP Server port FTP account FTP username FTP password FTP path HTTPS base URL Filename dongle After submit start download MA Submit Reset In the File transfer gt Dongle key dialog set After submit to start download and press the Submit button Start Download via Local Phone In the administration menu set the focus to Dongle key L Admin l File Transfer I Dongle key e On Desk Phone IP 35G Press the OK key A context menu opens In the context menu select Download The download will start immediately e On Desk Phone IP 55G Press the Soft Key labeled Download The download will start immediately A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 121 Administration Corporate Phonebook Directory Settings 3 10 Corporate Phonebook Directory Settings 3 10 1 LDAP The Lightweight Directory Access Protocol enables access to a directory server via an LDAP client Various personal information is stored there e g the name organization and contact data of persons working in an organization When the LDAP client has found a person s data e g by looking up the surname the user can call this person directly using the displayed num ber The OpenScape Desk Phone IP phones support LDAPv3 For connectin
86. and phone to exchange vendor specific data exclusively The data is disclosed from other clients If not done already create a vendor class by the name of OptilpPhone The following steps are required for the configuration of the Windows DHCP server Setting up a new vendor class using the Windows DHCP Server 1 In the Windows Start menu select Start gt Programs gt Administrative Tools gt DHCP 2 Inthe DHCP console menu right click the DHCP server in question and select Define Vendor Classes in the context menu O lol x x ARE Tree disv10nr03 218 1 92 27 Status gt 218 1 92 0 lab Active Options a gt ERE Display Statistics ac New Scope Ac New Superscope us Re New Multicast Scope ge Ss CB Serve Reconcile All Scopes Define User Classes Set Predefined Options Define vendor spe A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 31 Startup Quick Start 3 A dialog window opens with a list of the classes that are already available DHCP endor Classes E z 21x Available classes Add Microsoft Options Microsoft vendor specific option Microsoft Windows 20 Microsoft vendor specific option Edit Microsoft Windows 98 Microsoft vendor specific option Remove 4 Define a new vendor class with the name OptilpPhone and enter a description of this class aux Displ
87. anual 95 Administration User Mobility 3 8 1 Platform Specific Behaviour Regarding data mobility there are some differences dependening on whether a OpenScape Business or OpenScape 4000 V7 is in use OpenScape 4000 V7 When the user logs on to phone B phone A is in cancel mobility state This means that the user or someone else can trigger a restore of the initial user at phone A Thus the user will be logged off from phone B and logged on at phone A To prevent an unauthorized person from doing this the cancel mobility process can be password protected This password is entered in the Cancel mobility password menu OpenScape Business With this platform mobility is achieved by storing all user data in the DLS Hence for each par ticipant who wishes to use data mobility a mobile user must be created on the DLS For details please refer to the Deployment Service Administration Manual Logon attempts Tries of unsuccessfull Logon attempts before the phone switches back from the Mobile user to Non Mobile user after the connection to the gateway failed A31003 D3030 M100 02 76A9 07 2014 96 OpenScape Desk Phone IP Administration Manual Admin gt User Mobility gt Set Mobility Mode OpenScape Desk Phone IP 55G Mobility Type Data Mobility A Logon attempts 1 v Submit Reset OpenScape Desk Phone IP 35G Logon attempts Submit Admin gt User Mobility gt Cancel mobility password New password Confir
88. ape Desk Phone IP Administration Manual Examples and HowTos An LLDP Med Example Settings Applications En 34005 LLOP MED operation MAC Phy con Ln 34007 AutoSet supported Autoset enabled Language PMOO OK Camp Overide WE nes PMD 2 OK Pickup PMO 3 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 191 Technical Reference Default Port List 5 Technical Reference 5 1 Default Port List The following table contains all default ports resp port ranges and protocols used by the ser vices running on OpenScape Desk Phone IP HFA phones 192 Service Server Default Client Default Protocol Stack Port Port Payload transport VoIP 5010 5059 5010 5059 RTP RTCP Payload transport VoIP 5010 5059 5010 5059 SRTP SRTCP TCP is used 4060 32786 61000 HFA TCP TLS is used 4061 32786 61000 HFA TLS XML applications in phone connect 32786 61000 HTTP TCP ing to an application server HTTPS TCP TLS XML Push service 8085 HTTP TCP XML Push service 443 HTTPS TCP TLS Directory access via LDAP 32786 61000 TCP DLS contact me service workpoint 8085 HTTP TCP side Default communication with the DLS 18443 HTTPS TCP workpoint interface SSL TLS Secure communication with the DLS 18444 HTTPS TCP workpoint interface SSL TLS Connection to the contro
89. assword is 123456 It is recommended to change the password see Section 3 13 Password after your first login For entering passwords with non numeric characters please consider the following By default password entry is in numeric mode and a minimum length of 6 characters For changing the mode press the key once or repeatedly depending on the desired charac ter The key cycles around the input modes as follows Abc gt abc gt 123 gt ABC gt back to start Usable characters are 0 9 A Z a z 2 _ 3 Navigate within the Administration Menu A31003 D3030 M100 02 76A9 07 2014 42 OpenScape Desk Phone IP Administration Manual Administration Access via Local Phone OpenScape Desk Phone IP 35G Use the Navigation Keys to navigate and execute administrative actions in the Administration Menu Press the key briefly Scroll up Press the OK key Confirm entries Press the RA key Perform an action In Idle mode Open idle menu In lists and menus Scroll down Press the key Scroll down Hold down the key Scroll to end of list OpenScape Desk Phone IP 55G Use the Navigation Block to navigate in lists and menus and between input fields Use the cen tral OK key to confirm options and trigger actions Press the ZN key In lists and menus Scroll up Hold down key Scroll to top of list menu Press the gt key Move right in row Press the OK key
90. ated by blinking LEDs and or in the display A Do not disconnect the phone from the LAN or power unit during software update An 3 9 3 1 FTP HTTPS Access Data If the default FTP HTTPS access settings see Section 3 9 2 Common FTP HTTPS Settings Defaults are to be used Use defaults must be set to Yes and only the Filename must be specified Data required in every case e Use defaults Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No e Filename Specifies the file name of the phone software Data required if not derived from Defaults Download method Selects the protocol to be used Value range FTP HTTPS Default FTP A31003 D3030 M100 02 76A9 07 2014 100 OpenScape Desk Phone IP Administration Manual Administration Transferring Phone Software Application and Media Files e Server IP address or hostname of the FTP HTTPS server in use e Server port Port number of the FTP HTTPS server in use Default 21 e Account Account at the server if applicable e Username User name for accessing the server e Password Password corresponding to the user name e FTP path Path of the directory containing the files HTTPS base URL IP address or hostname of the HTTPS server in use only applicable if Download method is switched to HTTPS e After submit Specifies actions after submit button is pressed Value range do nothing start
91. ation of the resource by describing its primary access mechanism or network location V VLAN Virtual Local Area Network A method of creating several independent logical networks within a physical network For example an existing network can be separated into a data and a voice VLAN VoIP Voice over IP A term for the protocols and technologies enabling the routing of voice con versations over the internet or through any other gt IP based network W WAP Wireless Application Protocol A collection of protocols and technologies aiming at en abling access to internet applications for wireless devices WAP can also be used by the OpenScape Desk Phone phone A31003 D3030 M100 02 76A9 07 2014 203 OpenScape Desk Phone IP Administration Manual Glossary WBM Web Based Management A web interface which enables configuration of the device using a standard web browser WML Wireless Markup Language An XML based markup language which supports text graphics hyperlinks and forms on a gt WAP browser WSP Wireless Session Protocol The protocol is a part of the gt WAP specification Its task is to establish a session between the terminal device and the WAP gateway A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 204 Index Index A Administration Menu Local Menu 3 42 Application Modify 3 141 Remove 3 142 C Canonical Dial Lookup 3 89 Canonical Dialing 3 85 Codec Preferences 3
92. ay name OptilpPhone Description Vendor class for OpenStage Phones ID Binary ASCII 4F 70 74 69 49 70 50 68 OptilpPh 0008 6F 6E 65 one Cancel Click OK to apply the changes The new vendor class now appears in the list 5 Exit the window with Close A31003 D3030 M100 02 76A9 07 2014 32 OpenScape Desk Phone IP Administration Manual Startup Quick Start Add Options to the New Vendor Class Next two options resp tags will be added to the vendor class Two passes are needed for this in the first pass tag 1 with the required value Siemens is entered and in the second pass the DLS address is entered as tag 3 For DHCP servers on a Windows 2003 Server pre SP2 Windows 2003 Server contains a bug that prevents you from using the DHCP con sole to create an option with the ID 1 for a user defined vendor class Instead this entry must be created with the netsh tool in the command line DOS shell You can use the following command to configure the required option without error message so that it is also appears later in the DHCP console netsh dhcp server add optiondef 1 Optipoint element 001 STRING 0 vendor 0ptilpPhone comment Tag 001 for Optipoint The value SIEMENS for optiPoint Element 1 can then be re assigned over the DHCP console This error was corrected in Windows 2003 Server SP2 6 Inthe DHCP console menu right click the DHCP server in question and select Set Pre defined
93. ber LIN Not used timeout minutes Submit Administration via Local Phone L Admin System Features l qoguranon General Not used timeout 3 5 9 Feature access The access to USB devices is configurable A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 77 Administration System Settings Administration via WBM System gt Features gt Feature access USB device access Submit Administration via Local Phone I Admin System l Features Feature access Services USB device access A31003 D3030 M100 02 76A9 07 2014 78 OpenScape Desk Phone IP Administration Manual Administration System Settings 3 5 10 Energy Saving OpenScape Desk Phone IP 55G After the phone has been inactive within the timespan specified in Backlight time the display backlight is switched off The length of this timespan ranges from 1 minute 5 minutes 30 min utes 60 minutes 2 hours 4 hours to 8 hours The default value is 1 minute Administration via WBM Local functions gt Energy saving Backlight time 2 hours A Submit Reset Administration via Local Phone l Admin Local Functions Energy saving Backlight time 3 5 11 Date and Time To ensure that HFA security operates properly the phone must obtain the correct date and time before logging on to the system For this purpose the phone must use the same SNTP server that is used by the syste
94. bled Remote Server Remote Server Port 514 Submit A31003 D3030 M100 02 76A9 07 2014 174 OpenScape Desk Phone IP Administration Manual Examples and HowTos Canonical Dialing 4 Examples and HowTos 4 1 Canonical Dialing 4 1 1 Canonical Dialing Settings The following example shows settings suitable for the conversion of given dial strings to canon ical format Parameter Example value Explanation Local country code 44 International country code for the UK National prefix digit 0 Used in front of national codes when dialled without international prefix Local national code 115 Area code within the UK here Nottingham Minimum local number T Number of digits in a local PSTN number e g length 3335333 7 digits Local enterprise node 780 Prefix to access Nottingham numbers from within the company network PSTN access code 9 Prefix to make an international call in the UK Operator codes 0 7800 Set of numbers to access the local operators Emergency numbers 999 555 Set of numbers to access emergency ser vices Initial extension digits 2 3 4 5 6 8 15t digits of numbers that are used for extensi on numbers on the local node A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 175 Examples and HowTos Canonical Dialing 4 1 2 Canonical Dial Lookup The following example shows settings suitable for recognizing incoming numbers and
95. bles is prohibited Only in house networks are per mitted gt For USA and Canada only This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation This equipment generates uses and can radi ate radio frequency energy and if not installed and used in accordance with the in structions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help This product is a UL Listed Accessory I T E in U S A and Canada This equipment also complies with the Part 68 of the FCC Rules and the Industrie Canada CS 03 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration
96. bmit start download Submit Reset In the File transfer gt Ringer dialog set After submit to start download and press the Submit button Start Download via Local Phone In the administration menu set the focus to Ringer I Admin l File Transfer Ringer e On Desk Phone IP 55G Press the Soft Key labeled Download The download will start immediately A31003 D3030 M100 02 76A9 07 2014 118 OpenScape Desk Phone IP Administration Manual Administration Transferring Phone Software Application and Media Files 3 9 9 Dongle Key The HPT dongle key is a special file that contains a secret hash number which is required to connect the HPT tool to the phone This testing tool is used exclusively by the service staff 3 9 9 1 FTP HTTPS Access Data If the default FTP HTTPS access settings see Section 3 9 2 Common FTP HTTPS Settings Defaults are to be used Use default must be set to Yes and only the Filename must be specified Data required in any case e Use default Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No Default No e Filename Specifies the file name of the phone software e After submit Specifies actions after submit button is pressed Value range do nothing start download Default do nothing Data required if not derived from Defaults Download method Selects the protocol to be used Value range FTP
97. book are run within the application framework It is responsible for the switching between different applications and bringing them into and out of focus as appropriate Application menu This is where applications to be run on the phone can be started and stopped Bluetooth service not applicable for OpenScape Desk Phone IP 33G 55G A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 151 Administration Diagnostics Handles the Bluetooth interactions between external Bluetooth devices and the phone Bluetooth is available only on OpenStage 60 80 phones e Call Log The Call log application displays the call history of the phone e Call View Handles the representation of telephony calls on the phone screen e Certificate management Handles the verification and exchange of certificates for security and verification purposes e Clock Service Handles the phone s time and date including daylight saving and NTP functionality e Communications Involved in the passing of call related information and signaling to and from the CSTA ser vice e Component registrar Handles data relating to the type of phone e g OpenScape Desk Phone IP 33G 55G HFA e CSTA service Any CSTA messages are handled by this service CSTA messages are used within the phone by all services as a common call progression and control protocol e Data Access service Allows other services to access the data held within the phone database e
98. case the phonebook contains names for the number but without picture the name and picture from the directory server are displayed If there is no entry for the number in the directory server the name from the local phonebook is displayed so the directory server data overrides the local phonebook Currently two different mechanisms for storage of the picture shall be supported both requiring a directory server for central storage e Direct retrieval of pictures stored within the Idap directory preferred mechanism e Indirect two step retrieval in case the directory server contains a reference url to the pic ture instead in this case the picture is retrieved from another server via http using the url The phones will only accept pictures encoded in jpg and max 50K size Picture via LDAP 70740 70741 Gateway 1924 11 47 https lt telephone number gt https lt name gt lt picture gt Softgate HAKV6 192 1 50 77 Sandra Wagner 70741 LDAP Server k LDAP Server Linux 10 23 11 190 name telephone number picture A31003 D3030 M100 02 76A9 07 2014 124 OpenScape Desk Phone IP Administration Manual Administration Corporate Phonebook Directory Settings 3 10 2 1 Softgate V6 settings for central access to subscriber pictures Required input e The url including protocol and port to reach the directory server LDAP account e Password e Node under which to search for contact data e Key under which
99. d press OK key A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration LAN Settings 3 2 LAN Settings 3 2 1 LAN Port Settings The OpenScape Desk Phone IP phone provides an integrated switch which connects the LAN the phone itself and a PC port By default the switch will auto negotiate transfer rate 10 100 1000 Mb s autosensing configurable and duplex method full or half duplex with whatever equipment is connected Optionally the required transfer rate and duplex mode can be speci fied manually using the LAN Port Speed parameter figuration pass through or crossover cable and will reconfigure itself as needed to connect to the network If the phone is set up to manually configure the switch port settings the cable detection mechanism is disabled In this case care must be taken to use the correct cable type In the default configuration the LAN port supports automatic detection of cable con The PC Ethernet port default setting Disabled is controlled by the PC port mode parameter If set to Disabled the PC port is inactive if set to Enabled it is active If set to Mirror the data traffic at the LAN port is mirrored at the PC port This setting is for diagnostic purposes If for instance a PC running Ethereal Wireshark is connected to the PC port all network activities at the phone s LAN port can be captured Do not use this connection for further
100. dby gateway RTP base System H 225 Standby H 225 System Cornet TLS Standby Cornet TLS System H 225 TLS Standby H 225 TLS Download server default LDAP server HTTP Proxy LAN port speed PC port speed PC port mode Automatic Automatic disabled PC port autoMDIX Submit Administration via Local Phone l Admin L_ Network L Port Configuration Ll Number LAN port type PC port status PC port type PC port autoMDIX 46 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration LAN Settings 3 2 2 VLAN VLAN Virtual Local Area Network is a technology that allows network administrators to parti tion one physical network into a set of virtual networks or broadcast domains Partitioning a physical network into separate VLANs allows a network administrator to build a more robust network infrastructure A good example is a separation of the data and voice net works into data and voice VLANs This isolates the two networks and helps shield the endpoints within the voice network from disturbances in the data network and vice versa The implementation of a voice network based on VLANs requires the network infra structure the switch fabric to support VLANs In a layer 1 VLAN the ports of a VLAN aware switch are assigned to a VLAN statically The switch only forwards traffic to a particular port if that port is a member of the VLAN that
101. determine whether it is reachable Data required e Pre Defined Ping tests Pings a predefined IP address Value range Ping DLS Ping HiPath gatekeeper Ping standby HiPath gatekeeper e Ping tests Pings the entered host s IP address or hostname e Pre Defined Trace tests Pings a predefined Traceroute IP address Value range Traceroute DLS Traceroute HiPath gatekeeper Traceroute standby Hi Path gatekeeper e Traceroute Pings the entered host s IP address or hostname Administration via WBM Ping DLS Traceroute DLS v Traceroute Traceroute A31003 D3030 M100 02 76A9 07 2014 170 OpenScape Desk Phone IP Administration Manual Administration Diagnostics 3 20 5 2 Memory Status Information The processes currently running on the phone s operating system as well as their CPU and memory usage can be monitored here 100 processes are monitored on the web page For fur ther information please refer to the manual of the top command for Unix Linux systems or to related documentation The amount of free memory is checked on a regular basis in order to prevent problems caused by low memory This check determines whether a recovery is necessary When Disable reboot is checked no reboot will take place when a memory problem has been found However recovery requires a reboot The recovery process will be triggered when the available main memory RAM falls below a given threshold value As memory consumption
102. dministration via Local Phone lL Admin l Security and policies Change admin password Current admin Admin Confirm admin Change user password Admin password New user password Confirm new user A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 143 Administration Troubleshooting Lost Password 3 14 Troubleshooting Lost Password If the administration and or user password is lost and there is no DLS available new pass words must be provided In case of lost administration password a factory reset is necessary In case of lost user password the administrator may reset the user password Take the follow ing steps to initiate a factory reset 1 On the phone press the Service Settings key to activate the administration menu the Menu key toggles between the user s configuration menu and the administration menu 2 Press the number keys 2 8 9 simultaneously The factory reset menu opens If not the key combination is deactivated due to security reason 3 Inthe input field enter the special password for factory reset 124816 4 Confirm by pressing OK 3 15 Restart Phone If necessary the phone can be restarted from the administration menu or via pressing number keys 1 4 7 simultaneously Administration via WBM Maintenance gt Restart Phone Administration via Local Phone l Admin __ Maintenance Restart 3 16 Factory Reset This func
103. download Default do nothing Administration via WBM File transfer gt Phone application Use defaults Download method FTP Server address FTP Server port FTP account FTP username FTP password eecece FTP path HTTPS base URL Filename After submit do nothing Submit Reset Administration via Local Phone Admin l File Transfer Phone app Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 101 Administration Transferring Phone Software Application and Media Files 3 9 3 2 Download Update Phone Application If applicable phone software should be deployed using the Deployment Service DLS Alter natively the download can be triggered from the WBM interface or from the Local phone menu When the download has been successful the phone will restart and boot up using the new soft ware downgrade protection message Downgrade of DPIP phones is protected to avoid download of software lower than HFA V3RO due to License Restrictions When Phone Application was upgraded to HFA V3RO there may be displayed a Start Download via WBM File transfer gt Phone application Use defaults Download method FTP Server address FTP Server port FTP account FTP username FTP password scesa FTP pa
104. e If you click on an item printed in bold letters a sub menu opens to the right of the main menu 2 3 2 How to Set the Terminal Number Prerequisites e If the user and administrator menus are needed in the course of setup the terminal number which by default is identical with the phone number must be configured first When the phone is in delivery status the terminal number input form is presented to the user administrator right after booting unless the Plug amp Play facility of the DLS is used For further information about this setting please refer to Terminal Identity With the WBM the terminal number is configured as follows 1 Log on as administrator to the WBM by entering the access data for your phone 2 In the Administrator menu left column select System gt System Identity to open the Sys tem Identity dialog Enter the terminal number i e the HFA name phone number For further information please refer to Terminal Identity A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 21 Startup Quick Start 2 3 3 Basic Network Configuration For basic functionality DHCP must provide the following parameters IP Address IP Address for the phone Subnet Mask option 1 Subnet mask of the phone e Default Route option 3 Router IP Address of the default gateway which is used for connections beyond the subnet DNS IP Addresses option 6 Domain Server IP Addresses of
105. e if its Use defaults parameter is set to Yes type are overridden by the defaults If Use defaults is activated for a specific file type any specific settings for this file Data required e Download method Selects the protocol to be used Value range FTP HTTPS Default FTP FTP Server IP address or hostname of the FTP server in use e FTP Server port Port number of the FTP server in use For HTTPS port 443 is assumed unless a different port is specified in the HTTPS base URL Default 21 e FTP Account Account at the server if applicable e FTP Username User name for accessing the server e FTP Password Password corresponding to the user name e FTP path Path of the directory containing the files HTTPS base URL IP address or hostname of the HTTPS server in use If no port number is specified here port 443 is used Only applicable if Download method is switched to HTTPS A31003 D3030 M100 02 76A9 07 2014 98 OpenScape Desk Phone IP Administration Manual Administration Transferring Phone Software Application and Media Files Administration via WBM File transfer gt Defaults Download method FTP Server address FTP Server port FTP account FTP username FTP password eeceecee FTP path HTTPS base URL Submit Administration via Local Phone Admin l File Transfer l Defaults Download method Server Port Account Username Password
106. e ATTRIBO1 sn Doe A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 183 Examples and HowTos How to Set Up the Corporate Phonebook LDAP OpenStage Field LDAP LDAP Attribute Example Template Value Lables First name ATTRIBO2 givenName John Business 1 ATTRIBO3 telephoneNumber 9991234 Business 2 ATTRIBO4 facsimileTelephoneNumber 9992345 Mobile ATTRIBO5 mobile 017711223344 Private ATTRIBO6 homePhone 441274333444 Company ATTRIBO7 Jo Example Inc Address 1 ATTRIBO8 departmentNumber 0815 Address 2 ATTRIBO9 Job function ATTRIB10 title Product Manager Email ATTRIB11 mail doe example com Given example com as the LDAP subtree to be searched the LDAP template file looks like this OpenStage LDAP TEMPLATE v 1 SEARCHBASE dc example dc com ATTRIBO1 sn ATTRIBO2 givenname ATTRIBO3 telephoneNumber ATTRIB04 facsimileTelephoneNumber ATTRIBO5 mobile ATTRIBO6 homePhone ATTRIBO7 0o ATTRIBO8 departmentNumber ATTRIBO9 ATTRIB10 title ATTRIB11 mail EOF Microsoft Active Directory Specific Example OpenStage Field LDAP LDAP Attribute Example Template Value Attribute Last name ATTRIBO1 sn Doe First name ATTRIBO2 givenName John A31003 D3030 M100 02 76A9 07 2014 184 OpenScape Desk Phone IP Administration Manual Examples and HowTos How to Set Up the Corporate Phonebook LDAP
107. e IP Administration Manual 25 Startup Quick Start 6 7 26 In the DHCP console menu right click the DHCP server in question and select Set Pre defined Options from the context menu Action view ll e gt lm Xx cEaB 2 jog disv10nr03 218 1 92 27 Tree DHCP 3 Scope 2 Display Statistics eae BB Addr a Addr La Rese a Scop E Server New Scope New Superscope New Multicast Scope Reconcile All Scopes Define User Classes Define Vendor Classes Contents of DHCP Server Status i dsv10nr03 piel ao oo PA Scone 1218 1 92 0 lab Active Add remove or chan Set Predefined Options In the dialog select the previously defined OptilpPhone class and click on Add to add a new option Predefined Options and Yalues OptilpPhone y Option class Option name foo OptilpPhone element 01 y Add Delete Description tea 1 for OptilpPhone class m Value String Siemens A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Startup Quick Start 8 Enter the following data for the new option 1 First Pass Option 1 e Name Free text e g OptilpPhone element 01 e Data type String e Code 1 e Description Free text 2 Second Pass Option 2 Name Free text e g OptilpPhone element 02 e Data type Long e Code 2
108. e ee eee ae em se ee CY eee ee ne E ee E 3 60 3 3 6 1 DNS Domain Name a anoto dores 3 60 3 3 0 2 DNS Servers etude there ad da il Bah ah belted al 3 61 3 3 0 3 Terminal Hostia Me besa at at a oE EE en E 3 63 3 3 7 Configuration amp Update Service DLS n n anaana aaaea 3 64 JO SNMP Tots EA a add da 3 66 3 4 OpenScape Service Menc a a Se Oh ee a 3 69 320 SYSISM OCUINGS ana A A E wali mara mane ae 3 70 SES A AA tk e e e e oles iad E EE E ines ang ind de SB Sete sSlerd 3 70 3 5 2 HFA Gateway SeuindS 2442 dota lados lt te Teed 3 70 3 5 3 HFA Emergency Gateway Settings 25 0 0 22 55 bee eee ee ees 3 72 3 5 4 Server and Standby Server pOr S oocooooooooroncanarr a 3 73 3 9 0 IRGGUUNGANCY lt 2 ceras ESL eee ee ee eRe ett te ore bd Gee 3 74 3 5 6 Emergency NUMBER css et tore Sat os et ES EE 3 76 SN IN a daa BN Aaa A E ai So es ae ar 3 76 3 5 8 Not Used TIMECOUL 7 o e ti ea 3 77 3 5 9 Feature ACCESS pl a ad A ea da 3 77 3 5 10 Energy Saving OpenScape Desk Phone IP 5596 o o ooooooooo 3 79 34011 Date A O TIME i cence 5 3 ad a A a 3 79 3 5 11 1 SNTP is Available but no Automatic Configuration by DHCP Server 3 80 30 12 CCUM Y aa makes D doa sees distaste ade 3 82 3 012 ih OV See Sx S tec ae cetea a Nea ictece A eat ane vst A 8 cea dasa acest Marte ead 3 82 39 95 12 2 ACCESS COMI fa eo coda gates ata 3 84 30 Dial usara e ie els ee Se se 3 85 3 6 1 Canonical Dialing Configuration 0 00 ee
109. e eee eee 3 114 O RINGET Pile ite 53 dreman SS eta rt pod pa ld 3 115 33 01 FTPIHTTPS Access Data 23 aprte ride 3 116 3 9 8 2 Download Ringer File ooisicar redactado abs la 3 118 9 9 9 Dongle KEY o noni ea pi eens Za E E eee 3 119 3 9 9 1 ETRIATETRS ACCESS Data asta i n Das A a 3 119 3 9 9 2 Download Dongle Key File lt ooooo0o ooo eee ee 3 121 3 10 Corporate Phonebook Directory SettingGS oooooooooocoroo 3 122 310 T EDAP eiaa ts ie pues need AAA ye Oe ee on O char ats 3 122 3 102 Picture Va LDAP gt sarna E al OSes 3 124 3 10 2 1 Softgate V6 settings for central access to subscriber pictures 3 125 3 10 2 2 Local Phone Configuration 2 2co 20cecies o Hebei tan ine ye et eee tales 3 125 3 10 2 3 Phone Canonical Settings 55 550 ee eee eee 3 128 STI POOR APA O A ans ay i AR a 3 129 Sel RIP Base POr crea es eee eerste Spd a age aia hee ss eee ee 3 129 3 11 2 Codec Preterences a tava idesee Es 3 130 3 11 3 Display General Phone Information ooooomoooooooooo 3 132 9 12 APDICAIONS nate eked ues ye Oi Paw ees ia A e fie ie ik sh Aa aed 3 133 3 12 1 XML Applications Xpressions OpenScape Desk Phone IP 55G 3 133 3 12 1 1 Setup Configuration y la HG Rak kale aes daa 3 133 dile VIP PIO tdi a 3 139 3 12 1 3 Modify an Existing Application s 2 ss 440e4 e65 re Pe die 3 141 3 12 1 4 Remove an Existing Applicati0N o ooooooooooooooo 3 142 SM O
110. e to establish a TLS No SNTP server connection Reduced Telephony func M3 Unable to contact the DLS tions for mobility logon Table 5 2 Error Messages A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 197 Glossary Glossary A ADPCM Adaptive Differential Pulse Code Modulation A compressed encoding method for audio signals which are to be transmitted by a low bandwidth As opposed to regular gt PCM a sample is coded as the difference between its predicted value and its real value As this difference is usually smaller than the real absolute value itself a lesser number of bits can be used to encode it C CSTA Computer Supported Telecommunications Applications An abstraction layer for telecom munications applications allowing for the interaction of gt CTI computer applications with telephony devices and networks CTI Computer Telephony Integration This term denotes the interaction of computer applica tions with telephony devices and networks D DFT Digital Feature Telephone A phone with no line keys DHCP Dynamic Host Configuration Protocol Allows for the automatic configuration of network endpoints like IP Phones and IP Clients DiffServ Differentiated Services Specifies a layer 3 mechanism for classifying and managing net work traffic and providing quality of service gt QoS guarantees on gt IP networks Diff Serv can be used to provide
111. ed First the proxy itself must be configured Enter the IP address of the proxy it in the Network gt IP configuration gt HTTP proxy parameter and the corresponding port in the Network gt Port configuration gt HTTP proxy parameter Use proxy enables or disables the use of the proxy If disabled the phone connects directly to the server By default the use of a proxy is disabled Administration via WBM Applications gt XML Applications gt Add application Display name Application name HTTP Server address HTTP Server port Protocol Program name on server Use proxy XML Trace enabled Debug program on server Submit Applications gt XML Applications gt Modify Delete application Select application Weather Modify Delete Display name Weather Application name Weather HTTP Server address 87 106 21 36 HTTP Server port 8080 Protocol http v Program name on server WR WR Use proxy No v I o v XML Trace enabled N Debug program on server Submit Reset A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 139 Administration Applications Network gt IP configuration Disable DHCP LLDP MED Enabled O DHCP Enabled O IP address 192 168 1 105 Subnet mask 255 255 255 0 Default route 192 168 1 2 DNS domain Primary DNS 192 168 1 105 Secondary DNS 192 168 1 2 Route 1 IP address Route 1 gateway Route 1 mask Route 2 IP address Route 2 gateway
112. em the IP address of the gateway a subscriber number and the corresponding password is needed The subscriber number can be 1 to 24 characters long and is used as the internal telephone number 2 3 8 Using the Web Interface WBM 1 Log in to the Administrator Pages of the WBM For details about accessing the WBM see Section 2 3 1 How to Access the Web Interface WBM In the menu at the lefthand side go to System gt Gateway Enter the IP address of the OpenScape Business or OpenScape 4000 V7 Communication System in the IP address field In the Subscriber number field enter the internal extension number of the phone It can be 1 to 24 characters long Enter the subscriber password in the Password field 2 3 9 Using the Local Menu Take the following steps to configure the access to an HFA gateway for further information see Section 3 1 Access via Local Phone 1 40 Press the mode key amp once or twice to activate the administration menu the key toggles between the user s configuration menu and the administration menu When the Admin menu is active you will be prompted to enter the administrator password The default admin password is 123456 It is recommended to change the password see Section 3 11 Password after your first login In the administration menu go to System gt Gateway For further instructions on entering data using the Local menu see Section 3 1 Navigate within the
113. erage round trip delay milliseconds When the average round trip time exceeds this value a report is generated Default 100 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 167 Administration Diagnostics Non compressing codecs The following threshold values apply to non compressing codecs Lost packets per 1000 packets When the number of lost packets exceeds this maxi mum value during the observation interval a report is created Default 10 Consecutive lost packets When the number of lost packets following one another ex ceeds this maximum value during the observation interval a report is created Default 2 Consecutive good packets When the number of good packets following one another falls below this minimum value a report is created Default 8 Compressing codecs The following threshold values apply to compressing codecs Lost packets per 1000 packets When the number of lost packets exceeds this maxi mum value during the observation interval a report is created Default 10 Consecutive lost packets When the number of lost packets following one another ex ceeds this maximum value during the observation interval a report is created Default 2 Consecutive good packets When the number of good packets following one another falls below this minimum value a report is created Default 8 General Resend last report If checked the previous report is sent
114. eral Advanced 2x Vendor class OptilpPhone User class Default User Class y Available Options M 001 OptilpPhone element 01 M 002 OptilpPhone element 02 M 003 OptilpPhone element 03 Description tag 1 for OptiPhone class tag 2 for OptilpPhone class tag 3 for OptilpPhone class r Data entry String value sdp 192 168 3 30 18443 Cancel Apply Activate the check boxes for the options that you want to assign to the scope in the exam ple 001 002 and 003 Click OK 13 The DHCP console now shows the information that will be transmitted for the correspond ing workpoints Information from the Standard vendor is transmitted to all clients whereas information from the OptilpPhone vendor is transmitted only to the clients workpoints in this vendor class 28 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Startup Quick Start Setup using a DHCP server on Unix Linux The following snippet from a DHCP configuration file usually dhcpd conf shows how to set up a configuration using a vendor class and the vendor encapsulated options option class OptilpPhone option vendor encapsulated options The vendor encapsulated options consist of hexadecimal values for the option number for instance 01 the length of the value for in stance 07 and the value for instance 53 69 65 6D 65 6E 73 The options can be written in
115. es currently running inside the phone e Security Log Service e Sidecar service Handles interactions between the phone and any attached sidecars e Tone generation service Handles the generation of the tones and ringers on the phone e Transport service Provides the IP LAN interface between the phone and the outside world e USB backup service Used to make backup restore to from USB stick by using password This item is available in the phone GUI e vCard parser service Handles parsing and identification of VCard information while sending or getting VCards via Bluetooth e Voice engine service Provides a switching mechanism for voice streams within the phone This component is also involved in QDC Music on hold and voice instrumentation e Voice mail Handles the voice mail functionality e Voice recognition Used by the voice dial facility for recognizing spoken dialing commands e Web server service Provides access to the phone via web browser e 802 1x service Provides authentication to devices attached to a LAN port establishing a point to point connection or preventing access from that port if authentication fails The service is used for certain closed wireless access points A31003 D3030 M100 02 76A9 07 2014 154 OpenScape Desk Phone IP Administration Manual Administration Diagnostics Administration via WBM Diagnostics gt Fault trace configuration File size bytes Administration Application menu Call
116. ess minutes defines the timespan in minutes within which the SSH connection must be established After it has expired a logon via SSH is not possible The possible values ranges from 1 to 10 Session minutes defines the maximum length in minutes for an SSH connection After it has expired the admin user is logged out The possible values are 5 10 20 30 60 Administration via WBM Maintenance gt Secure Shell A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 145 Administration Display License Information Enable access Session password Access minutes Session minutes Submit 3 18 Display License Information The license information for the OpenStage phone software currently loaded can be viewed via the local menu login if logging on as Admin is not permitted The license information can also be viewed by users who logged on using the User Administration via Local Phone l Admin l Licence information 3 19 HPT Interface For Service Staff For special diagnosis and maintenance tasks the service staff may employ the HPT tool which is able to control and observe an OpenStage phone remotely For security reasons this tool can only be used when a dongle key file is uploaded to the phone see Section 3 9 9 Dongle Key This key is accessable to the service staff only It is specific for a particular HFA firmware version but it will also be valid for previous ve
117. ess of these setting admin can set change the ringer settings Once distinctive ringing is configured locally a system control of the ringer parameters is not possible If system control of the ringer is desired the ringer mode must be set to HiPath Even though the ringers are configured locally the behaviour of the ringers should be the same as system controlled ones In particular cyclic ringers shall be played endlessly until the switch commands to stop playing and therefore repeated if necessary whereas single shot ringers should play for just a short period the intention being to alert the phone user to a new state of the phone but not to hinder the ongoing conversation This short period is defined to be 3 sec onds It should be possible to interrupt the playing of the cyclic ringer to play the single shot ringer and after timeout the cyclic ringing should resume This behaviour is independent of whether low or high quality ringer files are played or whether the ringer is pattern generated The value in Octet 12 in the CorNet AU_RINGER_START message is used as an index into ringers configured on the phone The indexed entry indicates the ringing to be used for the call In any cases if a distinctive ring is requested then the associated ring type is used instead of the default ringer The ringing is played immediately when requested If distinctive ringing is not requested or cannot be matched to a ringer then the tone specified in
118. eypad for text input A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 187 Examples and HowTos How to Set Up the Corporate Phonebook LDAP 4 Enter the text to be searched For information on using the onscreen keypad see Section 3 1 Access via Local Phone step 5 Corporate Personal Ln 34009 Last name ha Ln 34007 First name Business 1 Language Business 2 E CamprOveride Mobile T Preview Private tnt Pickup 1 5 Navigate to the Find option and press gt If the query was successful at least one entry will be listed in the following manner Company 10 26 wed 26 05 14 94009 Corporate Personal Ln 34009 Ln 34007 Massmer Tilly Language Camp Over ide Preview Pickup Details Advanced Find A31003 D3030 M100 02 76A9 07 2014 188 OpenScape Desk Phone IP Administration Manual Examples and HowTos How to Set Up the Corporate Phonebook LDAP 6 Navigate to the desired entry and press gt to open the context menu You can select one of the following options e Dial the Business 1 number Dial the Mobile number e Have the entry s details that is all attributes displayed e Start a new search e Clear the list of search results Corporate Personal Ln 34005 Last name tara Ln 34007 First name Max Business 1 ig 4028 ene Business 2 fg 4027 Camp Overide Mobile E Preview Private 49 59 722 4028
119. face For different scenarios cross ref erences to the corresponding section of the administration chapter are given Plug amp Play functionality allows to provide the phone with configuration data by as signing an existing data profile to the phone s MAC address or E 164 number For further information see the Deployment Service Administration Manual Alternatively the DLS Deployment Service administration tool can be used Its tools Any settings made by a DHCP server are not configurable by other configuration 2 3 1 How to Access the Web Interface WBM Prerequisites e The phone s IP address or URL is required for accessing the phone s Web Interface via a web browser By default the phone will automatically search for a DHCP server on startup and try to obtain IP data and further configu ration parameters from that central server e Ifno DHCP server is available in the IP network or if the DHCP parameter is disabled the IP address subnet mask and default gateway route must be defined manually e To obtain the phone s IP address proceed as follows 1 Access the local phone s Admin menu as described in Access via Local Phone e If DHCP is enabled default In the Admin menu navigate to Network gt IP configura tion gt IP address The IP address is displayed e If DHCP is disabled or if no DHCP server is available in the IP network the IP address Subnet Mask and Default Route Gate
120. for audio encoding with low bandwidth requirements mostly used in VoIP The standard bitrate is 8 kBit s Music or tones such as gt DTMF or fax tones cannot be transported reliably with this codec Gateway Mediation components between two different network types e g gt IP network and ISDN network A31003 D3030 M100 02 76A9 07 2014 199 OpenScape Desk Phone IP Administration Manual Glossary H HTTP Hypertext Transfer Protocol A standard protocol for data transfer in gt IP networks IP Internet Protocol A data oriented network layer protocol used for transferring data across a packet switched internetwork Within this network layer reliability is not guaranteed IP address The unique address of a terminal device in the network It consists of four number blocks of O to 255 each separated by a point J Jitter Latency fluctuations in the data transmission resulting in distorted sound L LAN Local Area Network A computer network covering a local area like an office or group of buildings Layer 2 2nd layer Data Link Layer of the 7 layer OSI model for describing data transmission in terfaces Layer 3 3rd layer Network Layer of the 7 layer OSI model for describing the data transmission in terfaces LCD Liquid Crystal Display Display of numbers text or graphics with the help of liquid crystal technology LDAP Lightweight Directory Access Protocol Simplified protocol for accessing standardized di
121. fort forwarding characteristics The DSCP Diffserv Codepoint value for Default is 000000 Expedited Forwarding EF referred to RFC 3246 Expedited Forwarding is used for voice RTP streams by default It effectively creates a special low latency path in the network The DSCP Diffserv Codepoint value for EF is 101110 Assured Forwarding AF referred to RFC 2597 Assured forwarding is used for signaling messages by default AF31 It is less stringent than EF in a multiple dropping system The AF values are containing two digits X and Y AFXY where X is describing the priority class and Y the drop level Four classes X are reserved for AFXY AF1Y low priority AF2Y AF3Y and AF4Y high priority A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 53 Administration IP Network Parameters Three drop levels Y are reserved for AFXY AFX1 low drop probability AFX2 and AFX3 High drop probability In the case of low drop level packets are buffered over an extended period in the case of high drop level packets are promptly rejected if they cannot be for warded Data required e Layer 3 Activates or deactivates QoS on layer 3 Value range Yes No Default Yes e Layer 3 voice Sets the CoS Class of Service value for voice data RTP streams Value range BE AF 11 AF12 AF13 AF21 AF22 AF23 AF31 AF32 AF33 AF41 AF42 AF43 EF CS7 CS3 CS4
122. functions Preset default values e Forward e Pick up Do Not Disturb DND 8 Inbound calls are visually signalled via the Alert Bar Tabelle 1 2 A31003 D3030 M100 02 76A9 07 2014 12 OpenScape Desk Phone IP Administration Manual Overview Administration Interfaces 1 6 Administration Interfaces You can configure the OpenStage phone by using any of the methods described in this chapter 1 6 1 Web based Management WBM This method employs a web browser for communication with the phone via HTTPS It is appli cable for remote configuration of individual IP phones in your network Direct access to the phone is not required To use this method the phone must first obtain IP connectivity 1 6 2 DLS OpenScape Deployment Service The OpenScape Deployment Service DLS is an OpenScape Management application for ad ministering phones and soft clients in communication networks It has a Java supported web based user interface which runs on an internet browser For further information please refer to the OpenScape Deployment Service Administration Guide 1 6 3 Local Phone Menu This method provides direct configuration of the OpenScape phone Direct access to the phone is required As long as the IP connection is not properly configured you have to use this method to set up the phone A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 13 Startup Prerequisites
123. g the phone s LDAP client to an LDAP server the required access data must be configured The parameter Server address specifies the IP address of the LDAP server The parameter Transport defines whether the phone has to continue to use an unencrypted TCP connection to the LDAP server or to use an encrypted TLS connection to a separate LDAPS port on the LDAP server If the Authentication is not set to Anonymous the user must au thenticate himself with the server by providing a User name and a corresponding Password The user name and password are defined by the administrator The user name is the string in the LDAP bind request e g C GB O SIEMENS COMM OU COM L NTH CN BAYLIS MICHAEL The internal structure will depend on the specific corporate directory For a quick guide on setting up LDAP on an OpenStage phone please refer to Section 4 3 How to Set Up the Corporate Phonebook LDAP A search field for LDAP requests is supported The search string is submitted to the LDAP serv er as soon as the OK key is pressed or when the Search trigger timeout expires Data required e Server address IP address or hostname of the LDAP server e Server port Port on which the LDAP server is listening for requests Default 389 e Authentication Authentication method used for connecting to the LDAP server Value range Anonymous Simple Default Anonymous e User name User name used for authentication with the LDAP server in
124. has been pressed After the XML application has restarted this option is automatically unchecked If the option is checked whilst the XML application is not running there will be no restart and the option is automatically unchecked Data required Display name Program name to be displayed on the phone Value specifications It must be unique on the phone It cannot contain the character It cannot not be empty lts length cannot not exceed 20 characters Application name Used internally to identify the XML application running on the phone Value specifications It must be unique on the phone It cannot contain non alphanumeric characters spaces for instance The first character must be a letter It must not be empty Its length must not exceed 20 characters Protocol Communication protocol for the data exchange with the server Value range HTTP HTTPS Default HTTPS HTTP Server address IP address or domain host name of the server that provides the application or the XML document Examples 192 168 1 133 backoffice intranet Server port number Number of the port that the server uses to provide the application or XML document Examples 80 Apache default port 8080 Tomcat default port Program name Relative path to the servlet or to the first XML page of the application on the server For instance if an XML document is saved in C Program Files Apache Group Apache htdocs ipp ippTest xml t
125. he entry is ipp ippTest xml The program name cannot be longer than 100 characters XML trace enabled Enables or disables the debugging of the XML application Value range Yes No Default No Debug program name The relative path to a special serviet that receives the debug in formation A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 135 Administration Applications Administration via WBM A fixed function key can be defined as a start key for an XML application in addition to the pre viously available start methods Since the parameters are the same for those types of applica tion only the screenshot for a regular XML application is shown underneath Applications gt XML applications gt Add application Applications gt XML applications gt Add messages application Applications gt XML applications gt Xpressions Applications gt XML applications gt Add directory application Applications gt XML applications gt Add call log application Display name Application name HTTP Server address HTTP Server port Protocol Program name on server Auto start Use proxy XML Trace enabled Debug program on server Number of tabs All tabs Start Tab 1 Display Name Tab 1 Application Name Tab 2 Display Name Tab 2 Application Name Tab 3 Display Name Tab 3 Application Name Restart after change Submit A31003 D3030 M100 02 76A9 07 2014 136 OpenScape Desk Phone IP Adm
126. he number of the port used for RTCP will be the RTP port number increased by 1 Administration via WBM Network gt Port Configuration Gateway 4060 Standby gateway 4060 System H 225 1720 Standby H 225 1720 System Cornet TLS 4061 Standby Cornet TLS 4061 System H 225 TLS 1300 Standby H 225 TLS 1300 Download server default 21 LDAP server 389 HTTP Proxy 0 LAN port speed _ Automatic v PC port speed Automatic v PC port mode disabled Y PC port autoMDIX a Submit Reset Administration via Local Phone I Admin I Network l Port configuration RTP base A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 129 Administration Speech 3 11 2 Codec Preferences If Silence suppression is activated the transmission of data packets is suppressed on no con versation that is if the user doesn t speak The OpenScape Desk Phone IP phone provides the codecs G 711 G 722 and G 729 When a HFA connection is established between two endpoints the phones negotiate the codec to be used The result of the negotiation is based on the general availability and ranking assigned to each codec The administrator can allow or disallow a codec as well as assign a ranking num ber to it The Packet size i e length in milliseconds of the RTP packets for speech data can be set to 10ms 20ms 30ms 60ms or to automatic detection Data required 130 Silence suppression Suppression of data transmiss
127. inistration Manual Applications gt XML Applications gt Modify Delete application Select application Modify Display name Application name HTTP Server address HTTP Server port Protocol Program name on server Auto start Use proxy testxml Delete testxml testxml 192 168 1 150 8080 http v testxml servlet No XML Trace enabled Debug program on server Number of tabs All tabs start Tab 1 Display Name Tab 1 Application Name Tab 2 Display Name Tab 2 Application Name Tab 3 Display Name Tab 3 Application Name Restart after change Mode key Submit Administration via Local Phone _ Admin l Applications l XML l Add application Display name Application name Server address Server port Protocol Program name Auto start Use Proxy XML trace Debug name Number of tabs All tabs start Tab 1 display name Tab 1 application name Tab 2 display name Tab 2 application name Tab 3 display name A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration Applications 137 Administration Applications Tab 3 application name Restart after change A31003 D3030 M100 02 76A9 07 2014 138 OpenScape Desk Phone IP Administration Manual Administration Applications 3 12 1 2 HTTP Proxy For the HTTP data transfer between the phone and the server hosting the remote program an HTTP proxy can be us
128. io devices such as the handset and loudspeaker e Mobility service Handles the mobility feature whereby users can log onto different phones and have them configured to their own profile e OBEX service Not applicable for OpenScape Desk Phone IP 33G 55G Involved with Bluetooth accesses to the phone Bluetooth is available only on OpenStage 60 80 phones e OpenStage client management Provides a means by which other services within the phone can interact with the database e Password management service Verifies passwords used in the phone e Phonebook Responsible for the phonebook application e Performance Marks Aid for measuring the performance of the phone For events triggered by the user a per formance mark is written to the trace file together with a timestamp in the format hh mm ss yyyy milliseconds and information about the event The timespan between two perfor mance marks is an indicator for the performance of the phone The trace level must be set to TRACE or DEBUG e Physical interface service Handles any interactions with the phone via the keypad mode keys fixed feature buttons clickwheel and slider e Service framework A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 153 Administration Diagnostics This is the environment within which other phone services operate It is involved in the starting and stopping of services e Service registry Keeps a record of all servic
129. ion on no conversation Value range On Off Default Off Allow HD icon If On an additional icon is shown when codec G 722 is used Value range On Off Default On Packet size Size of RTP packets in milliseconds Value range 10 ms 20ms 30ms 60ms Automatic Default Automatic G 711 Parameters for the G 711 codec Value Range Choice 1 Choice 2 Choice 3 Disabled Enabled Default Choice 1 G 729 Parameters for the G 729 codec Value Range Choice 1 Choice 2 Choice 3 Disabled Enabled Default Choice 2 G 722 Parameters for the G 722 codec Value Range Choice 1 Choice 2 Choice 3 Disabled Enabled Default Disabled A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration via WBM Speech gt Codec preferences Silence suppression O Packet size Automatic G 711 ranking 0 63 G 729 ranking a 0 G 722 ranking Submit Reset Administration via Local Phone Admin l Speech l Codec Preferences Silence suppression Packet size G 711 G 729 G 722 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration Speech 131 Administration Speech 3 11 3 Display General Phone Information General information about the status of the phone can be displayed if desired Displayed Data MAC address Shows the pho
130. is assumed to be higher during working hours two thresholds are configurable The High Threshold MBs parameter defines the threshold for off time For OpenScape Desk Phone IP 35G the default value is 10 MB and for Open Scape Desk Phone IP 556G it is 30 MB With Low Threshold MBs the threshold for off time is defined For OpenScape Desk Phone IP 35G the default value is 8 MB and for OpenScape Desk Phone IP 556 it is 20 MB The beginning and end ofthe working hours are defined in 24 hours format with Working Hour Start Default 5 and Working Hour End Default 24 When memory shortage has occured information about the incident is written to a log file which can be viewed via the Download memory info file link If there has been a previous case of memory shortage the corresponding log file can be viewed via Download memory info file A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 171 Administration Diagnostics Administration via WBM Diagnostics gt Miscellaneous gt Memory information Disable Reboot High Threshold MBs Low Threshold MBs Working Hour Start Working Hour End 24 Download memory info file Download old memory info file Submit Reset Mem 111336K used 12380K free OK shrd OK buff 55084K cached CPU usr 15 sys 5 nic 25 idle io irq 50 sirq Load average 0 14 0 13 0 09 1 196 6098 PID PPID USER STAT VSZ SMEM CPU COMMAND 6098 1908 root R 1420 1
131. ki http wiki unify com A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 7 Overview Conventions for this Document 1 4 Conventions for this Document The terms for parameters and functions used in this document are derived from the web inter face WBM In some cases the phone s local menu uses shorter less specific terms and ab breviations In a few cases the terminologies differ in wording If so the local menu term is add ed with a preceding For the parameters described in this document a WBM screenshot and the path in the local phone menu is provided As some WBM input masks have been changed with firmware updates the screenshots are selected after the following rules e Ifa later version contains more or less parameters compared to previous software ver sions the screenshot of the older version is shown e Ifthe title of a mask e g Pixel saver vs Energy saving or the name of a parameter e g Time Zone vs DST zone has changed the later version is shown e Ifa parameter has moved from one mask to another both older and later versions are shown The same is true for the local menu paths A31003 D3030 M100 02 76A9 07 2014 8 OpenScape Desk Phone IP Administration Manual Overview The OpenScape Desk Phone Family 1 5 The OpenScape Desk Phone Family The OpenScape Desp Phone Family comprises the following devices e Section 1 5 1 OpenScape Desk Phone IP 55
132. l enterprise form 1234 dialing from the Internal numbers Always add node 7802345 phone book Internal numbers Use external numbers 9432345 Example 2 Internal number different node User entry 7222345 External numbers Local public form External access Not required code International gate Use national code way code Number stored in the 49897222345 phone book Dial string sent when Internal numbers Local enterprise form 2345 dialing from the Internal numbers Always add node 7802345 phone book Internal numbers Use external numbers 9432345 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 177 Examples and HowTos Canonical Dialing Example 3 External number same local national code as the local phone User entry 011511234567 External numbers Local public form External access Not required code International gate Use national code way code Number stored in the 4411511234567 phone book Dial string sentwhen External numbers Local public form 234567 ats a the External numbers National public form 011511234567 one p External numbers International form 004411511234567 A31003 D3030 M100 02 76A9 07 2014 178 OpenScape Desk Phone IP Administration Manual Examples and HowTos How to Create Logo Files for OpenScape Desk Phone 4 2 How to Create Logo Files for OpenScape Desk Phone 4 2 1 For OpenScape Desk Phone IP 55
133. l port of 21 32786 61000 FTP TCP FTP server FTP client uses the FTP serverin 32786 61000 20 FTP TCP active mode HTTPS file download server 443 32786 61000 HTTPS TCP SSL TLS Web server for WBM access 8085 HTTP TCP Secure Web Server for WBM ac 443 HTTPS TCP cess SSL TLS OpenStage Phone Manager 65532 TCP SSL TLS HPT debug IF Available only ifa 65532 TCP SSL TLS dongle file is present on phone SSH Secure Shell Remote Login 22 TCP A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Technical Reference Troubleshooting Error Codes 5 2 Troubleshooting Error Codes For a set of error cases specific error codes are defined These error codes are shown in brackets on the display following a general error note Example No Telephony possible LP1 Problem Description Error code Network Problem No network connection L11 Not Initialised Waiting for data 11 Unable to use LAN _ 802 1x error LX1 Unable to use LAN Physical connection missing LP1 Unable to Register Server timeout RT2 Unable to Register Server failed RF2 Unable to Register Authentication failed RA2 Unable to Register No number configured RN2 Unable to Register No server configured RS2 Unable to Register No registrar configured RG2 Unable to Register No DNS domain configured RD2 Unable to Register Rejected
134. le duplex and bit rate capability of the send ing device its current duplex and bit rate capability and whether theses settings are the result of auto negotiation during the initialization of the link or of manual set override ac tions e System capabilities The devices advertise their potential and currently enabled func tions e g Bridge Telephone e TTL Time To Live This parameter determines how long the TLVs are valid When expired the device will send a new set of TLVs Administration via WBM Admin gt Network gt LLDP MED operation Time to live Seconds Submit A31003 D3030 M100 02 76A9 07 2014 148 OpenScape Desk Phone IP Administration Manual Administration Diagnostics View Data From WBM Diagnostics gt LLDP MED TLVs Sent Mon Oct 27 10 41 14 2013 Received Mon Oct 27 10 41 14 2013 Chassis ID TLV Data Chassis ID TLV Data ID 163 165 2 105 ID 00 3E 37 01 20 01 TTL TLV Data TTL TLV Data seconds 120 seconds 120 System Caps TLV Data System Caps TLV Data Supported Bridge Telephone Supported Other Repeater Enabled Telephone Enabled Other Repeater View Data From Local Menu If both sent and received values are concordant OK is appended to the parameter If not an error message is displayed Admin L Network LLDP MED operation Extended Power Network policy voice Network policy signalling LLDP MED cap s MAC_Phy config
135. lephony possible D02 Unable to contact DHCP No Telephony possible H 2 Unable to register HFA Logoff Forced client main line logoff due to an incor rect PreSharedSecret No Telephony possible H02 Unable to register HFA General Error main line No Telephony possible H12 Unable to register HFA No IP address main line No Telephony possible H22 Unable to register HFA No default route main line No Telephony possible H32 Unable to register HFA No mask main line No Telephony possible H42 Unable to register HFA No gateway IP address main line No Telephony possible H52 Unable to register HFA No subscriber number main line No Telephony possible H62 Unable to register HFA Tc logon timeout main line No Telephony possible Ha2 Unable to register HFA Logon Rejected due to main line missing LIN No Telephony possible HA2 Unable to register HFA Logon Maintenance main line busy No Telephony possible Hb2 Unable to register HFA Logon Rejected due to main line invalid LIN No Telephony possible HB2 Unable to register HFA Logon No port avail main line able No Telephony possible Hc2 Unable to register HFA Logon Rejected due to main line mobile terminal blokked Table 5 2 Error Messages A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 195 Technical Reference Troubleshooting Error Messages Error Message Error Code Error Condition Error Cause No Telephony possible Hd2 Unable to register
136. low latency guaranteed service for e g voice communica tion DLS The Deployment Service DLS is a OpenScape management application for the adminis tration of workpoints i e IP Phones and IP Clients in both HiPath and non HiPath net works A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 198 Glossary DNS Domain Name System Performs the translation of network domain names and computer hostnames to gt IP addresses DPIP55G or DPIP35G Stands for OpenScape Desk Phone IP 55G or OpenScape Desk Phone IP 35G DTMF Dual Tone Multi Frequency A means of signaling between a phone and e g a voicemail facility The signals can be transmitted either in band i e within the speech band or out band i e in a separate signaling channel E EAP Extensible Authentication Protocol An authentication framework that is frequently used in WLAN networks It is defined in RFC 3748 F FTP File Transfer Protocol Used for transferring files in networks e g to update telephone software G G 711 ITU T standard for audio encoding used in ISDN and gt VoIP It requires a 64 kBit s band width G 722 ITU T standard for audio encoding using split band gt ADPCM The audio bandwidth is 7 kHz at a sampling rate of 16 kHz There are several transfer rates ranging from 32 to 64 kBit s which correspond to different compression degrees The voice quality is very good G 729 ITU T standard
137. m PBX If the DHCP server in your network provides the IP address of the SNTP server no manual configuration is necessary If not you have to set the SNTP IP address parameter manually The date and time to be displayed can be obtained either from the SNTP server or from the system PBX To select SNTP based date and time set the Time source parameter to SNTP The default value is System For correct display of the current time the Timezone offset must be set appropriately This is the time offset from UTC Coordinated Universal Time If for instance the phone is located in Munich Germany the offset is 1 or simply 1 if it is located in Los Angeles USA the offset is 8 For countries or areas with half our time zones like South Australia or India non integer values can be used for example 10 5 for South Australia UTC 10 30 If the phone is located in a country with daylight saving the administrator can choose whether daylight saving time is activated manually or automatically If Use daylight saving is enabled and Auto time change is disabled daylight saving time DST is in effect immediately If Auto time change is enabled daylight saving is controlled by the Time zone parameter This selects the daylight saving time zone which is characterized by the start and end date for daylight sav ing time A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 79 Administration System Settings The
138. m password Submit Administration via Local Phone l_ Admin l Mobility Mobility Mode Logon attempts Mobility password Confirm password A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration User Mobility 97 Administration Transferring Phone Software Application and Media Files 3 9 Transferring Phone Software Application and Media Files New software images hold music picture clips for phonebook entries LDAP templates com pany logos screensaver images and ring tones can be uploaded to the phone via DLS De ployment Service or WBM Web Based Management amounts of storage place are available e OpenScape Desk Phone IP 35G 4 MB e OpenScape Desk Phone IP 55G 8 MB For all user data which includes files as well as phonebook content the following 3 9 1 FTP HTTPS Server There are no specific requirements regarding the FTP server for transferring files to the Open Scape Desk Phone IP Any FTP server providing standard functionality will do 3 9 2 Common FTP HTTPS Settings Defaults For each one of the various file types e g phone software or logos specific FTP HTTPS ac cess data can be defined If some or all file types have the parameters Download method FTP Server FTP Server port FTP Account FTP Username FTP path and HTTPS base URL in common they can be specified here These settings will be used for a specific file typ
139. mended e Screen format 4 3 The images are resized to fit in the screen so that images with a width height ratio differing from 4 3 will appear with deviant proportions e Resolution The phone s screen resolution is the best choice for image resolution OpenScape Desk Phone IP 55G 320x240 3 9 7 1 FTP HTTPS Access Data If the default FTP HTTPS access settings see Section 3 9 2 Common FTP HTTPS Settings Defaults are to be used Use default must be set to Yes and only the Filename must be specified Data required in any case e Use default Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No Default No e Filename Specifies the file name of the phone software e After submit Specifies actions after submit button is pressed Value range do nothing start download Default do nothing Data required if not derived from Defaults e Download method Selects the protocol to be used Value range FTP HTTPS Default FTP e Server address IP address or hostname of the FTP HTTPS server in use e Server port Port number of the FTP HTTPS server in use Default 21 A31003 D3030 M100 02 76A9 07 2014 112 OpenScape Desk Phone IP Administration Manual Administration Transferring Phone Software Application and Media Files e Account Account at the server if applicable e Username User name for accessing the server e Password Password corresp
140. n No Telephony possible HS2 Unable to register HFA Logoff Client logged off main line Table 5 2 196 Error Messages A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Technical Reference Troubleshooting Error Messages Error Message Error Code Error Condition Error Cause No Telephony possible HT2 Unable to register HFA Logoff Forced client main line logoff No Telephony possible HU2 Unable to register HFA Logoff Timeout expired main line No Telephony possible HV2 Unable to register HFA Logoff OMCaction main line No Telephony possible HW2 Unable to register HFA Logoff HFA mobile main line user logged on No Telephony possible HX2 Unable to register HFA Logoff Switch back to main line central system No Telephony possible HY2 Unable to register HFA Logoff No bearer chan main line nel No Telephony possible HZ2 Unable to register HFA Logoff New logon re main line quested from the server No Telephony possible IR1 Not Initialised CorNet TC logon Conf received No Telephony possible IS1 Not Initialised CorNet TC logon sent No Telephony possible LP1 Unable to use the LAN Physical Connection No Telephony possible LX1 Unable to use the LAN 802 1x errors No Telephony possible RA2 Unable to register main Authentication failed line No Telephony possible TP2 Unable to establish a TLS To PC connection No Telephony possible TT2 Unabl
141. n Manual IP 6 201 Specific Routing 3 59 L LAN 6 201 Monitoring 3 148 Port 3 45 Layer 2 3 52 Layer 3 3 53 LDAP 3 122 6 201 LDAP Template Download 3 106 License Information 3 146 LLDP MED 3 148 Local Country Code International Code 3 85 Local National Code Local Area Code 3 85 Logo Create 4 179 Logo Download 3 109 M MAC Address 6 202 MDI X 3 45 6 202 MIB 6 202 Monitoring 3 148 MWI Message Waiting Indicator 6 202 N National Prefix Trunk Prefix 3 85 Network port configuration 3 46 O Operator Code 3 85 P Password Change 3 143 Lost 3 144 Password enter 2 40 PBX 6 202 PC port 3 45 Phone Restart 3 144 Phone software Download 3 100 Phonebook 3 122 Picture Clips Download 3 103 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Index PoE Power over Ethernet 2 17 6 202 Port configuration 3 46 Port List 5 192 Power Consumption Supply 2 17 PSTN 6 202 PSTN Access Code 3 85 Q QCU 3 67 QoS 3 52 QoS Reports 3 167 Quick Start 2 20 R Remote Tracing Syslog 3 174 Reset Factory 3 144 Restart Phone 3 144 Ringer File 3 115 RTP 6 203 Base Port 3 129 S Screensaver Download 3 112 Shipment 2 14 Silence suppression 3 130 SNMP 3 66 6 203 SSH Secure Shell Access 3 145 Subnet Mask 2 22 Subnet Mask Manual configuration 3 57 T TCP 6 204 Timezone Offset 3 79 TLS 6 204 TouchGuide 3 43 Trace Configuration 3 150 Trace Profiles
142. name is send to the DHCP server during DHCP configuration e MAC based The DNS name is built from the prefix OIP followed by the phone s MAC address e Web name The DNS name is set to the the string entered in Web name e Only number The DNS name is set to the Terminal number that is the phone s call number E 164 e Prefix number The DNS name is constructed from the the string entered in Web name followed by the Terminal number Administration via WBM System gt System Identity Terminal number 3338 Web name DNS name construction Only number XA Submit Reset Administration via Local Phone L Administration l Identity Web name DDNS hostname A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 63 Administration IP Network Parameters 3 3 7 Configuration amp Update Service DLS The OpenScape Deployment Service DLS is a OpenScape Management Application for ad ministering workpoints in both HiPath and non HiPath networks Amongst the most important features are security e g PSS generation and distribution within an SRTP security domain mobility for OpenScape phones software deployment plug amp play support as well as error and activity logging DLS address i e the IP address or hostname of the DLS server and Default modeport i e the port on which the DLS server is listening are required to enable proper communication be tween phone and
143. ne s MAC address e Software version Displays the version of the phone s firmware e Last restart Shows date and time of the last reboot Display on the WBM General information MAC address 0001e323f9a1 Software version 0 7 5 0004 061027 Last restart 2074 02 18T13 30 Display on the Local Phone I Admin L General Information MAC address Software version Last restart A31003 D3030 M100 02 76A9 07 2014 132 OpenScape Desk Phone IP Administration Manual Administration Applications 3 12 Applications 3 12 1 XML Applications Xpressions OpenScape Desk Phone IP 55G 3 12 1 1 Setup Configuration The XML interface enables server based applications with a set of GUI elements The techno logies commonly used in web applications can be used Java Servlets JSP PHP CGI etc de livered by servers such as Tomcat Apache Microsoft IIS A maximum number of 20 XML applications can be configured on OpenScape Desk Phone IP 55G An XML application can be started by using the Menu key to navigate to the Applications tab and then selecting an application or by assigning it to a program key System gt Features gt Program keys XML interface Thus the configuration is just the same as with other XML applicati ons except a few parameters which are pre configured For details please refer to the relevant Xpressions documentation When configured on the phone a press on Message will invoke thi
144. ng the user to view and manage the lists of Missed Calls Dialled Calls Received Calls Forwarded Calls and to access and manage the Voice Mail Settings Provides access to the User menus for locally controlling the phone settings Speaker Turns on off the hands free mode speakerphone Headset Switches the audio sound to the headset or back from the headset to the handset speaker speaker phone Vol and Vol increases decreases the speaker headset volume Mute Turns on off the microphone during conversations This feature is used to prevent the listening party from hearing what is being said at the calling party s location or to prevent noise from being transmitted to all participants in conference calls 4 With the Navigation Keys the user can navigate through the various phone functions ap plications and configuration menus 5 The Fixed Function Keys re programmable via WBM provide access to frequently used telephony functions as follows Transfer Transfers calls to other destinations Conference Provides access to the conferencing features By default pressing this key au tomatically seizes an outgoing line and turns on the hands free mode Hold Places an ongoing call on hold or reconnects a held call 6 The Keypad is provided for input of phone numbers codes and text 7 The Free Programmable Keys enable the user to customise the telephone in line with his her personal needs by assigning individual phone numbers and
145. nical format Moreover call numbers entered into the local phone book are automatically converted and stored in canonical format thereby adding Local country code Local na tional code and Local enterprise number as prefixes If for instance the user enters the ex tension 1234 the local country code is 49 the local national code is 89 and the local en terprise number is 722 the resulting number in canonical format is 49897221234 For generating an appropiate dial string a conversion from canonical format may be required The following parameters determine the local settings of the phone like Local country code or Local national code and define rules for converting from canonical format to the format re quired by the PBX provided and the canonical lookup settings must be configured see Section 3 6 2 To enable the number conversion all parameters not marked as optional must be Canonical Dial Lookup Data required e Local country code E 164 Country code e g 49 for Germany 44 for United Kingdom Maximum length 5 e National prefix digit Prefix for national connections e g 0 in Germany and United King dom Maximum length 5 e Local national code Local area code or city code e g 89 for Munich 20 for London Maximum length 6 e Minimal local number length Minimum number of digits in a local PSTN number e g 3335333 7 digits e Local enterprise node Number of the c
146. nistration via WBM OpenScape 4000 V7 Admin gt Ringer gt Local ringers Internal Pattern Extermal Pattern Buzz Pattern Rollover Pattern Simple alert Pattern Multiple alert Pattern Special 7 Pattern Special 2 Pattern Special 3 Pattern Attention Pattern Unspecified Pattern US DSN Precedence Pattern US DSN Routine Pattern Emergency Pattern RS SIDS nin DO IDO IDO IDO mi IDO DO IDO S SPININI NINIT NIN N gee See eS eS O WEEE EEE lt Submit OpenScape Business Admin gt Ringer gt Local ringers Internal Pattern External Pattern Attention Pattern Submit A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 93 Administration Distinctive Ringing Admin gt Ringer gt Ringer setting User Changeable M Ringer Mode Local ringer Submit Reset Administration via Local Phone l Admin l Settings m Ringer Local ringer Name Ringer sound Ringer melody Ringer sequence Ringer Setting Options User changeable Mode 94 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration User Mobility 3 8 User Mobility If user mobility is enabled the user can log on at another phone and at the same time transfer the user data only possible in case of DPIP55G Data Mobility The transferable user data comprises the following e the user s phone book including call groups
147. nity QCU community string Default QOSCD e QoS to generic destination Enables or disables the sending of QoS traps to a generic destination Value range Yes No Default No A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 67 Administration IP Network Parameters Administration via WBM System gt SNMP Traping sending enabled Trap destination Trap destination port Trap community Queries allowed Query password Diagnostic sending enabled Diagnostic destination Diagnostic destination port Diagnostic community Diagnostic to generic destination QoS traps to QCU QCU address QCU port QCU community QoS to generic destination Submit Administration via Local Phone l Admin u System SNMP Queries allowed Query password Traps enabled Manager address Manager port Community pwd Diag sending enabled Diag destination Diag destination port Diag community QoS traps to QCU QCU address QCU port QCU community QoS to generic dest 68 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration OpenScape Service Menu 3 4 OpenScape Service Menu The phone s local menu allows for controlling functions provided by the OpenScape system For this purpose the phone must be logged on at the system For information on the available functions see the phone s user man
148. nly 1 loudspeaker See the following table for estimated file size mono files Length 64 kbit s 80 kbit s 96 kbit s 112 kbit s 0 15 min 0 12 MB 0 15 MB 0 18 MB 0 21 MB 0 30 min 0 23 MB 0 29 MB 0 35 MB 0 41 MB 0 45 min 0 35 MB 0 44 MB 0 53 MB 0 62 MB 1 00 min 0 47 MB 0 59 MB 0 70 MB 0 82 MB A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 115 Administration Transferring Phone Software Application and Media Files 3 9 8 1 FTP HTTPS Access Data If the default FTP HTTPS access settings see Section 3 9 2 Common FTP HTTPS Settings Defaults are to be used Use default must be set to Yes and only the Filename must be specified Data required in any case Use default Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No Default No Filename Specifies the file name of the phone software After submit Specifies action after submit button is pressed Value range do nothing start download Default do nothing Data required if not derived from Defaults 116 Download method Selects the protocol to be used Value range FTP HTTPS Default FTP Server address IP address or hostname of the FTP HTTPS server in use Server port Port number of the FTP HTTPS server in use Default 21 Account Account at the server if applicable Username User name for accessing the server Pas
149. nu opens In the context menu select Download The download will start immediately e On Desk Phone IP 55G Press the Soft Key labeled Download The download will start immediately A31003 D3030 M100 02 76A9 07 2014 108 OpenScape Desk Phone IP Administration Manual Administration Transferring Phone Software Application and Media Files 3 9 6 Logo On OpenScape Desk Phone IP 55G a custom background image for the telephony interface can be supplied In most cases this will be the company logo On OpenScape Desk Phone IP 55G the supported file formats are JPEG and PNG The ideal size values are is as follows e Width 240 px e Height 70 px If the size should deviate from these values the image will appear skewed For guidance on creating a logo file for OpenScape Desk Phone IP 55G see Section 4 2 How to Create Logo Files for OpenScape Desk Phone 3 9 6 1 FTP HTTPS Access Data If the default FTP HTTPS access settings see Section 3 9 2 Common FTP HTTPS Settings Defaults are to be used Use default must be set to Yes and only the Filename must be specified Data required in any case e Use default Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No Default No e Filename Specifies the file name of the phone software e After submit Specifies actions after submit button is pressed Value range do nothing start download Default do nothing
150. ocal Phone In the administration menu set the focus to Screensaver l Admin L File Transfer Screensaver e On Desk Phone IP 55G Press the Soft Key labeled Download The download will start immediately A31003 D3030 M100 02 76A9 07 2014 114 OpenScape Desk Phone IP Administration Manual Administration Transferring Phone Software Application and Media Files 3 9 8 Ringer File Desk Phone IP 55G The download of ringer files via WBM or local menu is possible only for OpenScape Custom ring tones can be uploaded to the phone of the file are not valid the file will not be stored in the phone This limitation is only enforced on WBM If a ringer file is downloaded via OpenStage Manager this restric tion does not apply The file size for a ringer file is limited to 1 MB If the file is too large or the contents The following file formats are supported WAV format The recommended specifications are Audio format PCM Bitrate 16 kB sec Sampling rate 8 kHz Quantization level 16 bit e MIDI format e MP3 format OpenScape Desk Phone IP 55G only The OpenScape Desk Phone IP 55G phones are able to play MP3 files from 32 kbit s up to 320 kbit s As the memory for user data is limited to 8 MB a constant bitrate of 48 kbit sec to 112 kbit s and a length of max 1 minute is recommended Although the phone software can play stereo files mono files are recommended as the phone has o
151. ogos should be deployed using the DLS Deployment Service Alternatively the download can be triggered from the web interface or from the Local phone menu Start Download via WBM Use defaults O Download method FTP v FTP Server address 192 168 1 150 FTP Server port 21 i FTP account FTP username FTP password FTP path HTTPS base URL Filename company_logo png After submit start download amp Submit Reset In the File transfer gt Logo dialog set After submit to start download and press the Submit button Start Download via Local Phone In the administration menu set the focus to Logo L Admin L File Transfer I Logo e On Desk Phone IP 55G Press the Soft Key labeled Download The download will start immediately A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 111 Administration Transferring Phone Software Application and Media Files 3 9 7 Screensaver The screensaver is displayed when the phone is in idle mode It performs a slide show consist ing of images which can be uploaded using the web interface Screensavers are available only on OpenScape Desk Phone IP 55G The file size for a screensaver image is limited to 300 KB If the file is too large or the contents of the file are not valid the file will not be stored in the phone For screensaver images the following specifications are valid e Data format JPG or PNG JPG is recom
152. ompany PBX wherein the phone is residing Max imum length 10 Optional e PSTN access code Access code used for dialing out from a PBX to a PSTN Maximum length 10 Optional e International access code International prefix used to dial to another country e g 00 in Germany and United Kingdom Maximum length 5 e Operator codes List of extension numbers for a connection to the operator The numbers entered here are not converted to canonical format Maximum length 50 Optional e Emergency numbers List of emergency numbers to be used for the phone If there are more than one numbers they must be separated by commas The numbers entered here are not converted to canonical format Maximum length 50 Optional A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 85 Administration Dialing 86 Initial extension digits Initial digits List of initial digits of all possible extensions in the local enterprise network When a call number could not be matched as a public network number the phone checks if it is part of the local enterprise network This is done by com paring the first digit of the call number to the value s given here If it matches the call num ber is recognized as a local enterprise number and processed accordingly If for instance the extensions 3000 5999 are configured in the OpenScape system each number will start with 3 4 or 5 Therefore the digits to be entered are 3 4
153. on e Default Route Routers option 3 e IP Routing Route 1 amp 2 Static Routes option 33 e SNTP IP Address NTP Server option 42 e Timezone offset Time Server Offset option 2 Primary Secondary DNS DNS Server option 6 e DNS Domain Name DNS Domain option 15 e Vendor Unique option 43 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 55 Administration IP Network Parameters Administration via WBM Network gt IP configuration Disable DHCP LLDP MED Enabled O DHCP Enabled g IP address 192 168 1 105 Subnet mask 255 255 255 0 Default route 192 168 1 2 DNS domain Primary DNS 192 168 1 105 Secondary DNS 192 168 1 2 Route 1 IP address Route 1 gateway Route 1 mask Route 2 IP address Route 2 gateway Route 2 mask VLAN discovery VLAN ID HTTP proxy Submit Administration via Local Phone l Admin l Network l IP Configuration Use DHCP A31003 D3030 M100 02 76A9 07 2014 56 OpenScape Desk Phone IP Administration Manual Administration IP Network Parameters 3 3 3 IP Address Manual Configuration If not provided by DHCP dynamically you must specify the phone s IP address and subnet mask manually Data required e IP address used for addressing the phone Subnet mask subnet mask that is needed for the subnet in use Administration via WBM Network gt IP configuration Disable DHCP LLDP MED Enabled DHCP Enabled IP address 192
154. onality please refer to the Release Notes The generation of QoS Quality of Service reports which are sent to a QCU server see Section 3 3 8 SNMP is configured here Data required e Report mode Sets the conditions for generating a QoS report Value range e OFF No reports are generated e EOS Threshold exceeded Default value A report is created if a a telephone con versation longer than the Minimum session length has just ended and b a threshold Value has been exceeded during the conversation e EOR Threshold exceeded A report is created if a the report interval has just passed and b a threshold value has been exceeded during the observation interval e EOS End of Session A report is created if a telephone conversation longer than the Minimum session length has just ended EOR End of Report Interval A report is created if the report interval has just passed e Report interval seconds Time interval between the periodical observations Default 60 e Observation interval seconds During this time interval the traffic is observed Value 10 Minimum session length 100 millisecond units When the Report mode is set to EOS Threshold exceeded or EOS End of Session a report can be created only if the dura tion of the conversation exceeds this value Default 20 e Maximum jitter milliseconds When the jitter exceeds this value a report is generated Default 20 e Av
155. once again on pressing Sub mit By default this is unchecked The transmission of report data can be triggered manually by pressing Send now in the local menu 168 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration via WBM Diagnostics gt QoS Reports gt Generation Report mode EOS Threshold exceeded Report interval seconds Observation interval seconds Minimum session length 100 millisecond units Maximum jitter milliseconds Average round trip delay milliseconds Lost packets per 1000 packets Consecutive lost packets Consecutive good packets Lost packets per 1000 packets Consecutive lost packets Consecutive good packets Resend last report Submit Administration via Local Phone Admin L Network l QoS Reports Generation Mode Report interval Observe interval Minimum session length Send now Thresholds Maximum jitter Round trip delay Non compressing Lost packets K Lost consecutive Good consecutive Compressing Lost packets K Lost consecutive Good consecutive A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration Diagnostics 169 Administration Diagnostics 3 20 5 Miscellaneous 3 20 5 1 IP tests For network diagnostics the OpenScape Desk Phone IP phone can ping any host or network device to
156. onding to the user name e FTP path Path of the directory containing the files e HTTPS base URL IP address or hostname of the HTTPS server in use only applicable if Download method is switched to HTTPS Administration via WBM File transfer gt Screensaver Use defaults Download method FTP Server address FTP Server port FTP account FTP username i FTP password FTP path HTTPS base URL Filename After submit do nothing Submit Reset Administration via Local Phone L Admin l File Transfer Screensaver Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 113 Administration Transferring Phone Software Application and Media Files 3 9 7 2 Download Screensaver If applicable screensavers should be deployed using the DLS Deployment Service Alterna tively the download can be triggered from the web interface or from the Local phone menu Start Download via WBM Use defaults O Download method FTP v FTP Server address 192 168 1 150 FTP Server port 21 FTP account FTP username FTP password FTP path HTTPS base URL Filename seaside jpg After submit start download j Submit Reset In the File transfer gt Screensaver dialog set After submit to start download and press the Submit button Start Download via L
157. over to the standby HFA server in case the connection to the main server ist lost By default this is disabled When Auto switch back is activated the phone will switch back to the main server as soon as the connection is re established By default this is disabled Retry count main sets the number of trials to establish a connection to the main server before the phone switches over to the standby server The default is 1 The Timeout main parameter determines the time interval between the last try to get a con nection to the main server and the establishing of a connection to the standby server The de fault is 30 Retry Count Standby Sets the number of trials to establish a connection to the standby server before the phone switches back to the main server The default is 3 e Timeout Standby Timeout between two Retry count standby The default is 30 e Timeout main Timeout between two Retry count main The default is 30 e TC test retry TC_Test retry determines the count of how many successfull TC_Tests the Main system need to answer before the phone switches back if Auto switchback is en abled The default is 3 e TC Test Expiry Determines how long the Previous connection needs to timeout to actually trigger any further SRSR activities How much time to wait from one unsuccessfull Retry count main sequence until the next happens and in which interval the phone will send itself a TC_Test message in idle mode The default is
158. ptilpPhone and under User class select Default User Class Scope Options ES 2 xi General Advanced Wendor class User class Defaut User Class Available Options Description M 001 Optipoint element 1 tag 1 for OptilpPhone class M 003 OptilpPhone element 03 tag 3 for OptilpPhone class Data entry Cancel Apply Activate the check boxes for the options that you want to assign to the scope in the exam ple 001 and 003 13 The DHCP console now shows the information that will be transmitted for the correspond ing workpoints Information from the Standard vendor is transmitted to all clients whereas information from the OptilpPhone vendor is transmitted only to the clients workpoints in this vendor class A31003 D3030 M100 02 76A9 07 2014 36 OpenScape Desk Phone IP Administration Manual Startup Quick Start Setup using a DHCP server on Unix Linux The following snippet from a DHCP configuration file usually dhcpd conf shows how to set up a configuration using a vendor class and the vendor encapsulated options option class OptilpPhone option vendor encapsulated options The vendor encapsulated options consist of hexadecimal values for the option number for instance 01 the length of the value for in stance 07 and the value for instance 53 69 65 6D 65 6E 73 The options can be written in separate lines the last option must be fol lowed by a instead of a
159. r All Services Diagnostics gt EasyTrace Profiles gt Clear all profiles File size Max 6290000 bytes 1048576 Trace timeout minutes 0 Automatic clear before start O Administration Call Log Call View Phonebook Help Application menu Certificate management Communications Component registrar CSTA service Data Access service Digit analysis service Digital data service Directory service DLS client management Health service Instrumentation service Journal service Media control service Media processing service Mobility service OBEX service OpenStage client management Performance Marks OFF Password management service Physical interface service OFF Sidecar service OFF Tone generation service OFF Transport service OFF Voice engine service OFF Web server service OFF Application framework OFF Desktop OFF AGP Phonelet OFF Service framework OFF Service registry OFF HFA service agent OFF vCard parser service OFF Voice mail OFF USB backup service OFF 802 1x service OFF Voice recognition OFF H 323 messages OFF Clock service OFF Security Log Service OFF Media recording service OFF v HTTP Service OFF y Download trace file Download saved trace file Download H 323 trace file Submit Reset A31003 D3030 M100 02 76A9 07 2014 166 OpenScape Desk Phone IP Administration Manual Administration Diagnostics 3 20 4 QoS Reports 3 20 4 1 Conditions and Thresholds for Report Generation For details about the functi
160. rd I Admin L Network L Port configuration Number L Backup 72 A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration System Settings 3 5 4 Server and Standby Server ports In this section the server ports for signalisation and speech data transfer are determined H 225 0 port determines the port used for non secure H 225 signaling Default 1720 CorNet TC TLS port determines the port used for secure communication by the HFA server H 225 0 TLS port determines the port used for secure H 225 signaling Administration via WBM Gateway Standby gateway RTP base System H 225 Standby H 225 System Cornet TLS Standby Cornet TLS System H 225 TLS Standby H 225 TLS Download server default LDAP server HTTP Proxy LAN port speed Automatic PC portspeed Automatic PC portmode disabled PC port autoMDIX O Submit Reset Administration via Local Phone _ Admin L Network l Port configuration Server port configuration H 225 0 port TC TLS port H 225 0 TLS port Standby server port configuration H 225 0 port TC TLS port H 225 0 TLS port A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 73 Administration System Settings 3 5 5 Redundancy This section controls the switching between main HFA server and standby HFA server If Small remote side redundancy is activated the phone willl switch
161. re dialled using the international format e International form All numbers are dialled using their full international number for mat External access code e Not required The access code to allow a public network number to be dialled is not required e For external numbers Default value All public network numbers will be prefixed with the access code that allows a number a call to be routed outside the enterprise net work However international numbers that use the prefix will not be given access code A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual e International gateway code Administration Dialing e Use national code All international formatted numbers will be dialled explicitly by us ing the access code for the international gateway to replace the prefix e Leave as All international formatted numbers will be prefixed with Administration via WBM Locality gt Canonical dial settings Local country code National prefix digit Local national code Minimum local number length Local enterprise node PSTN access code International access code Operator codes Emergency numbers Initial extension digits Submit Local functions gt Locality gt Canonical dial Internal numbers External numbers External access code International gateway code Submit Local enterprise form Local public form v Not required v Use national code
162. rsions There are 2 types of HPT sessions control session and observation session A control session allows for activating phone functions remotely When a control session is es tablished the following changes will occur e The display shows a message indicating that remote service is active e Handset microphone speaker headset and microphone are disabled An observation session allows for supervising events on the phone like for instance pressing a key incoming calls or navigating in the menus Before an observation session is started the user is prompted for allowing the observation During an observation session the phone oper ates normally including loudspeaker microphone and ringer Thus the local user can demon strate an error towards the service staff that is connected via HPT The HPT interface is enabled by downloading the dongle key file to the phone see Section 3 9 9 Dongle Key lt can be disabled via local menu or WBM Thereby the dongle key file is deleted To enable the HPT interface again the file must be downloaded anew A31003 D3030 M100 02 76A9 07 2014 146 OpenScape Desk Phone IP Administration Manual Administration Diagnostics The session data is written to a log file on the phone It can be downloaded from the Diagnostics gt Fault trace configuration menu see Section 3 20 2 Fault Trace Configuration Administration via WBM Maintenance gt HPT interface Disable HPT
163. s gt EasyTrace Profiles gt Call log problems File size Max 6290000 bytes 1048576 Trace timeout minutes 0 Automatic clear before start O Call Log TRACE Component registrar TRACE Health service LOG Application framework TRACE Desktop TRACE Journal service TRACE Download trace file Download saved trace file Download H 323 trace file Submit Reset 3 20 3 3 DAS Connection Diagnostics gt EasyTrace Profiles gt DAS connection File size Max 6290000 bytes 1048576 Trace timeout minutes 0 Automatic clear before start O Certificate management Component registrar TRACE Health service LOG DLS client management TRACE Service framework TRACE Download trace file Download saved trace file Download H 323 trace file Submit Reset A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 157 Administration Diagnostics 3 20 3 4 DLS Data Errors Diagnostics gt EasyTrace Profiles gt DLS data errors File size Max 6290000 bytes 1048576 Trace timeout minutes 0 Automatic clear before start O Certificate management Component registrar TRACE Data Access service TRACE Health service LOG DLS client management TRACE OpenStage client management LOG Service framework TRACE Download trace file Download saved trace file Download H 323 trace file Submit Reset 3 20 3 5 HFA registration and security Diagnostics gt EasyTrace Profiles gt HFA registration
164. s application Xpressions is a special Unified Communications application which also uses the phonebook functionality When configured on the phone a press on Directory key will invoke this application in place of the personal local or corporate LDAP pho nebook XML Phonebook is a preconfiguration intended for a regular XML application with For detailed information about the XML application interface please see the OpenScape Desk Phone IP 55G XML Applications Developer s Guide You can find the current version under http wiki unify com index php OpenStage XML Applications To set up a new XML application enter the access data for the application on the server which is described in the following The Display name can be defined freely This name will appear in the applications tab once the application is configured and it will appear in a newly created tab when the application is running With Xpressions this value is predefined as Xpressions The Application name is used by the phone software to identify the XML application running on the phone With Xpressions this value is predefined as Xpressions The HTTP Server address is the IP address or domain name of the server which hosts the remote program HTTP Server port specifies the corresponding port A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 133 Administration Applications The Protocol for exchanging
165. s over Ethernet cabling 10 100Base T Port Ports are used in gt IP networks to permit several communication connections simulta neously Different services often have different port numbers PSTN Public Switched Telephone Network The network of the world s public circuit switched telephone networks A31003 D3030 M100 02 76A9 07 2014 201 OpenScape Desk Phone IP Administration Manual Glossary QoS Quality of Service The term refers to control mechanisms that can provide different priority to different users or data flows or guarantee a certain level of performance to a data flow in accordance with requests from the application program The OpenScape Desk Phone phone allows for the setting of QoS parameters on layer 2 and layer 3 DiffServ R RAM Random Access Memory Memory with read write access ROM Read Only Memory Memory with read only access RTCP Realtime Transport Control Protocol Controls the gt RTP stream and provides information about the status of the transmission like QoS parameters RTP Realtime Transport Protocol This application layer protocol has been designed for audio communication S SDP Session Description Protocol Describes and initiates multimedia sessions like web con ferences The informations provided by SDP can be processed by gt SNMP SNMP Simple Network Management Protocol Used for monitoring controlling and administra tion of network and network devices SNTP
166. set Switches the audio sound to the headset or back from the headset to the handset speaker speakerphone Vol and Vol Increases decreases the speaker headset and handset volume Mute Turns off on the microphone during conversations This feature is used to prevent the listening party from hearing what is being said at the calling party s location or to prevent noise from being transmitted to all participants in conference calls 8 The Softkeys allow you to call up context dependent functions e g Repeat dialling 9 Incoming calls and new voicemails are visually signalled via the Call Display 10 The Keypad can be used to enter phone numbers and write text Tabelle 1 1 A31003 D3030 M100 02 76A9 07 2014 10 OpenScape Desk Phone IP Administration Manual Overview The OpenScape Desk Phone Family 1 5 2 OpenScape Desk Phone IP 35G A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 11 Overview The OpenScape Desk Phone Family With the Handset the user can pick up and dial calls in the usual manner 2 The Display provides intuitive support for telephone operation and allows the user to control the phone settings via the local User menu the display offers two lines with up to 33 charac ters each 3 The Fixed Function Keys not re programmable provide access to frequently used tele phony functions as follows Messages Provides access to the Call Log allowi
167. stration IP Network Parameters 3 3 5 Specific IP Routing To have constant access to network subscribers of other domains you can enter a total of two more network destinations in addition to the default route gateway This is useful if the LAN has more than one router or if the LAN is divided into subnets Data required Route 1 2 IP address IP address of the selected route e Route 1 2 gateway IP address of the gateway for the selected route Route 1 2 mask Network mask for the selected route Administration via WBM Network gt IP configuration Disable DHCP LLDP MED Enabled O DHCP Enabled O IP address 192 168 1 105 Subnet mask 255 255 255 0 Default route 192 168 1 2 DNS domain Primary DNS 192 168 1 105 Secondary DNS 192 168 1 2 oute 1 IP address Route 1 gateway Route 1 mask Route 2 IP address Route 2 gateway Route 2 mask VLAN discovery DHCP VLAN ID HTTP proxy Submit Administration via Local Phone Admin I Network l IP Configuration Route 1 IP Route 1 gateway Route 1 mask Route 2 IP Route 2 gateway Route 2 mask A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 59 Administration IP Network Parameters 3 3 6 DNS The main task of the domain name system DNS is to translate domain names to IP address es For some features and functions of the OpenScape Desk Phone IP phone it is necessary to configure
168. sword Password corresponding to the user name FTP path Path of the directory containing the files HTTPS base URL IP address or hostname of the HTTPS server in use only applicable if Download method is switched to HTTPS A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Administration Transferring Phone Software Application and Media Files Administration via WBM File transfer gt Ringer file Use defaults Download method FTP Server address FTP Server port FTP account FTP username FTP password FTP path HTTPS base URL Filename After submit do nothing Submit Reset Administration via Local Phone l Admin l File Transfer l Ringer Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 117 Administration Transferring Phone Software Application and Media Files 3 9 8 2 Download Ringer File If applicable ring tone files should be deployed using the DLS Deployment Service Alterna tively the download can be triggered from the web interface or from the Local phone menu Start Download via WBM Use defaults O Download method FTP v FTP Server address 192 168 1 150 FTP Server port FTP account FTP username FTP password eese FTP path HTTPS base URL Filename o ring mp3 After su
169. tart O Component registrar TRACE Health service LOG Transport service TRACE HTTP service TRACE Download trace file Download saved trace file Download H 323 trace file Submit Reset 3 20 3 9 Messaging Diagnostics gt EasyTrace Profiles gt Messaging application problems File size Max 6290000 bytes 1048576 Trace timeout minutes 0 Automatic clear before start O Component registrar TRACE Health service LOG Application framework TRACE Call View TRACE CSTA service TRACE Desktop TRACE Communications TRACE Download trace file Download saved trace file Download H 323 trace file Submit A31003 D3030 M100 02 76A9 07 2014 160 OpenScape Desk Phone IP Administration Manual 3 20 3 10 Mobility Diagnostics gt EasyTrace Profiles gt Mobility problems File size Max 6290000 bytes Trace timeout minutes Automatic clear before start Administration Data Access service DLS client management Mobility service Download trace file Download H 323 trace file Submit 3 20 3 11 Diagnostics gt EasyTrace Profiles gt Phone administration problems File size Max 6290000 bytes Trace timeout minutes Automatic clear before start Administration Health service OpenStage client management Application framework Communications CSTA service Desktop Download trace file 1048576 0 O TRACE TRACE LOG TRACE Download saved trace file Reset Phone administration
170. tart immediately A31003 D3030 M100 02 76A9 07 2014 104 OpenScape Desk Phone IP Administration Manual Administration Transferring Phone Software Application and Media Files 3 9 4 2 Download Picture Clip If applicable picture clips should be deployed using the Deployment Service DLS Alterna tively the download can be triggered from the web interface or from the local phone menu Start Download via WBM File transfer gt Phone application Use defaults Download method FTP Server address FTP Server port FTP account FTP username FTP password eeceee FTP path HTTPS base URL Filename After submit start download W Submit Reset In the File transfer gt Picture clip dialog set After submit to start download and press the Submit button Start Download via Local Phone In the administration menu set the focus to Picture clip _ Admin l File Transfer Picture clip e On Desk Phone IP 55G Press the Soft Key labeled Download The download will start immediately A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 105 Administration Transferring Phone Software Application and Media Files 3 9 5 LDAP Template The LDAP template is an ASCII text file that uses an allocation list to assign directory server attributes to input and output fields on an LDAP client The LDAP template must be modified correctly for successful communication between the directory server
171. th HTTPS base URL E Filename After submit do nothing Submit Reset In the File transfer gt Phone application dialog set After submit to start download and press the Submit button Start Download via Local Phone In the administration menu set the focus to Phone app l Admin L File Transfer L Phone app e On Desk Phone IP 35G Press the OK key A context menu opens In the context menu select Download The download will start immediately e On Desk Phone IP 55G Press the Soft Key labeled Download The download will start immediately A31003 D3030 M100 02 76A9 07 2014 102 OpenScape Desk Phone IP Administration Manual Administration Transferring Phone Software Application and Media Files 3 9 4 Picture Clips Picture clips are available only on OpenScape Desk Phone IP 55G phones The file size for a picture clip is limited to 300 KB Picture Clips are small images used for displaying a picture of a person that is calling on a line The supported file formats for picture clips are JPEG and PNG 3 9 4 1 FTP HTTPS Access Data If the default FTP HTTPS access settings see Section 3 9 2 Common FTP HTTPS Settings Defaults are to be used Use default must be set to Yes and only the Filename must be specified Data required in any case e Use default Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No e Filename Specifies the file
172. the DNS domain the phone belongs to as well as the name servers needed for DNS resolving 3 3 6 1 DNS Domain Name This is the name of the phone s local domain Administration via WBM Network gt IP configuration Disable DHCP LLDP MED Enabled O DHCP Enabled O IP address 192 168 1 105 Subnet mask 255 255 255 0 Default route 192 168 1 2 DNS domain Primary DNS 192 168 1 105 Secondary DNS 192 168 1 2 Route 1 IP address Route 1 gateway Route 1 mask Route 2 IP address Route 2 gateway Route 2 mask VLAN discovery DHCP VLAN ID HTTP proxy Submit Administration via Local Phone l Admin L Network l IP configuration _ DNS domain A31003 D3030 M100 02 76A9 07 2014 60 OpenScape Desk Phone IP Administration Manual Administration IP Network Parameters 3 3 6 2 DNS Servers If not provided by DHCP automatically a primary and a secondary DNS server can be config ured details please refer to Resilience and Survivability Depending on the configuration chosen for survivability DNS SRV is required For Data required e Primary DNS IP address of the primary DNS server e Secondary DNS IP address of the secondary DNS server Administration via WBM Network gt IP configuration Enter the IP addresses of the primary and the secondary DNS server Afterwards click Submit Disable DHCP LLDP MED Enabled O DHCP Enabled O IP address 192 168 1 105 Subnet mask 255 255 255
173. the LDAP bind re quest e Password Password used for authentication with the LDAP server e Search trigger timeout Timespan between entering the last character and search string submission to the LDAP server A31003 D3030 M100 02 76A9 07 2014 122 OpenScape Desk Phone IP Administration Manual Administration Corporate Phonebook Directory Settings Administration via WBM Local functions gt LDAP Settings LDAP Server address LDAP Server port 389 Authentication Anonymous Y User Name Password Search trigger timeout Submit Administration via Local Phone l Admin l Local Functions l LDAP Server address LDAP server port Authenticate User name Password Search trigger s A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 123 Administration Corporate Phonebook Directory Settings 3 10 2 Picture via LDAP In order to display centrally stored contact data the OpenScape Desk Phone IP 55G will request and retrieve the data from a server The OpenScape Desk Phone IP 55G HFA uses the services of an intermediate service located on OpenScape 4000 V7 Softgate via https messages The Softgate lookup service then con tacts the directory server via LDAP and queries for the name and picture corresponding to the requested phone number The OpenScape Desk Phone IP 55G requests the lookup for all numbers for which the local phonebook does not have a picture In
174. the ipPhone field which is typically unused in Active Directory It can be found in the Telephones tab of the Active Directory User Manager A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Examples and HowTos How to Set Up the Corporate Phonebook LDAP 4 3 2 Create an LDAP Template The user interface of the corporate phonebook application provides a form which is used both for search and retrieval Corporate Personal Ln 34008 Last name Ln 34007 First name Business Eg Language Business 2 Ep Camp Overide Mobile Preview Private Fickup Company The task of an LDAP template is to map the phone s search and display fields to LDAP at tributes that can be delivered by the server In the LDAP template the fields are represented by hard coded names ATTRIBO1 ATTRIBO2 and so on These field names are assigned to LDAP attributes as appropriate The following examples show the relations between GUI field names the attribute labels used in the template and exemplary mappings to LDAP attributes INFO In an LDAP template the entries must be sorted according to the sequential number of the template labels as shown in the example underneath It is also recommended to use pre sorted entries which will reduce the use of resources Generic Example Standard Attributes OpenStage Field LDAP LDAP Attribute Example Template Value Lables Last nam
175. the mobile number is stored e Key under which the regular telephone number is stored e Key under which a further telephone number is stored e Key under which the picture is stored e Url prefix of location to fetch picture from indirect mode may be empty in case of direct mode e Key under which the first name s is are stored e Key under which the last name is stored e Url suffix of location to fetch picture from indirect mode may be empty in case of direct mode For further information please refer to Softgate V6 documentation 3 10 2 2 Local Phone Configuration Feature configuration data is provided via xml settings see also Section 3 12 1 XML Applica tions Xpressions OpenScape Desk Phone IP 55G Administration via WBM Applications gt XML Applications gt Add application A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 125 Administration Corporate Phonebook Directory Settings Display name Idap Application name Idap HTTP Server address 172 29 136 224 HTTP Server port 443 Protocol https Program name on server Idap Use proxy XML Trace enabled Debug program on server Number of tabs All tabs Start Tab 1 Display Name Tab 1 Application name Tab 2 Display Name Tab 2 Application name Tab 3 Display Name Tab 3 Application name Restart after change Submit L Administration Applications l XML L Add application Display name Application name
176. the traffic is allocated to Any device connected to a VLAN assigned port is automatically a member of this VLAN without being a VLAN aware device itself If two or more network clients are con nected to one port they cannot be assigned to different VLANs When a network client is mov ing from one switch to another the switches ports have to be updated accordingly by hand With a layer 2 VLAN the assignment of VLANs to network clients is realized by the MAC ad dresses of the network devices In some environments the mapping of VLANs and MAC ad dresses can be stored and managed by a central database Alternatively the VLAN ID which defines the VLAN whereof the device is a member can be assigned directly to the device e g by DHCP The task of determining the VLAN for which an Ethernet packet is destined is carried out by VLAN tags within each Ethernet frame As the MAC addresses are more or less wired to the devices mobility does not require any administrator action as opposed to layer 1 VLAN The phone must be configured as a VLAN aware endpoint if the phone itself is a member of the voice VLAN and the PC connected to the phone s PC port is a member of the data VLAN There are 3 ways for configuring the VLAN ID e Manually By DHCP By LLDP MED A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 47 Administration LAN Settings Administration via WBM Network gt IP configuration
177. tion resets all parameters to their factory settings A special reset password is required for this operation 124816 Administration via WBM Maintenance gt Factory reset A31003 D3030 M100 02 76A9 07 2014 144 OpenScape Desk Phone IP Administration Manual Administration SSH Secure Shell Access Factory reset password Submit Administration via Local Phone lL Admin l Maintenance Factory reset 3 17 SSH Secure Shell Access The phone s operating system can be accessed via SSH for special troubleshooting tasks Hereby the administrator is enabled to use the built in Linux commands As soon as SSH access has been enabled using the WBM the system can be accessed by the user admin for a specified timespan When this timespan has expired no connection is possible any more The user admin has the following permissions e Log folder and files read only e User data folder and files read write access e Opera deploy folders and files read only e Version folder read write access version files read only It is not possible to logon as root via SSH When Enable access is enabled and the parameters described underneath are specified SSH access is activated By default SSH access is disabled With the Session password parameter a password for the admin user is created This pass word is required It will be valid for the timespan specified in the parameters described under neath Acc
178. to the phone type Phone Type Size px OpenScape Desk Phone IP 55G 240 x 70 Adobe Photoshop Name Logo for OpenStage 80 K Preset Custom Reset Width 480 pixels Height 142 pixels Device Central Resolution 124 5 pixelsfinch Color Mode RGB Color Y sbt m Background Contents Background Color Image Size y Advanced 199 7K Insert the Logo Place the logo image on the background e g by copying it from a source file Adobe Photoshop Example r Logo for OpenStage 80 100 Layer 1 RGB 8 Doc 199 7K 266 3K Merge Layers Merge the two layers to one Adobe Photoshop In the Panel select both the background layer and the new layer containing the inserted logo Afterwards go to Layer in the Menu bar and select Merge Layers A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual Examples and HowTos How to Create Logo Files for OpenScape Desk Phone 5 Background Transparency Delete the background colour so that only the exact former background colour is 100 transparent Adobe Photoshop Make sure that the background color is selected by clicking on the Background Color icon In the Tool palette click on the Eraser symbol with the right Mouse button and select the Magic Eraser Tool After this got to the Menu bar and set the Tolerance field to 0 m Logo for OpenStage 80 100 Layer
179. ual Administration via Local Phone L_ Service Menu A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 69 Administration System Settings 3 5 System Settings 3 5 1 System Identity 3 5 2 HFA Gateway Settings To connect the OpenScape Desk Phone IP phone to the OpenScape System the data de scribed in the following are required The Gateway address is the IP address of the communication platform resp HFA server The Gateway port is the port used by the HFA server for signaling messages Usually the de fault value 4060 is correct The Subscriber number is used as the internal extension number of the phone It can be 1 to 24 characters long To log on to the HFA server a subscriber password must be provided A new subscriber pass word can be entered by the administrator Data required e IP address IP address of the communication platform resp HFA server e Gateway ID The HFA server s port for signaling Default 4060 Subscriber number The phone s extension e Password Password for logging on to the HFA server Optionally a Gateway ID can be provided The Gateway ID refers to the PBX Gateway Gate keeper to which the phone is connected The value is the same as the Globid parameter in the OpenScape 4000 V7 resp the H 323 ID in the OpenScape Business The System type is provided by the system the phone is connected to and therefore read only Administration via WBM
180. urther OpenScape Desk Phone IP or OpenStage phones network switch OpenScape Desk Phone IP 55G PC A31003 D3030 M100 02 76A9 07 2014 18 OpenScape Desk Phone IP Administration Manual Startup Assembling and Installing the Phone 2 2 6 Key Module A key module provides 12 additional program keys Key modules are available for OpenScape Desk Phone IP 55G phones A maximum of 2 key modules can be connected to one phone The following table shows which key modules can be connected to the particular phone types Phone Type OpenScape Key Module 55 OpenScape Desk Phone IP 35G OpenScape Desk Phone IP 55G 2 The configuration of a key on the key module is just the same as the configuration of a phone key 2 2 7 Using Multilingual User Interface For further information on Using the Multilingual User Interface please refer to platform docu mentation OpenScape 4000 V7 OpenScape 4000 V7 Section 3 Feature Usage Examples Service Documentation Chapter Multilingual User Interface Relevant AMOs ZAND SDAT SBCSU TAPRO OpenScape Business OpenScape Business V1 Administrator Documentation Chapter Multilingual Text Output A31003 D3030 M100 02 76A9 07 2014 OpenScape Desk Phone IP Administration Manual 19 Startup Quick Start 2 3 Quick Start This section describes a typical case the setup of an OpenScape Desk Phone IP endpoint in an environment using a DHCP server and the web inter
181. way must be defined manually as described in How to Manually Configure the Phone s IP address 2 Open your web browser MS Internet Explorer or Firefox and enter the appropriate URL Example https 192 168 1 15 or https myphone phones For configuring the phone s DNS name please refer to Section 3 3 6 3 Terminal Host name Ifthe browser displays a certificate notification accept it The start page of the web inter face appears In the upper right corner the phone number the phone s IP address as well as the DNS name assigned to the phone are displayed The left corner contains the user menu tree A31003 D3030 M100 02 76A9 07 2014 20 OpenScape Desk Phone IP Administration Manual Startup Quick Start Phone number 34009 u B F OpenScape Desk Phone IP 55G Phone IPv4 address 10 37 120 14 DNS name 34009 Administrator Pages Admin Login Applications Network System Enter Admin password eeeeee File transfer Local functions Login Reset Date and time Speech General information Security and Policies Ringer User mobility Diagnostics Maintenance 3 Click on the tab Administrator Pages In the dialog box enter the admin password The default password is 123456 Enter Admin password Po Login Reset 4 The administration main page opens The left column contains the menu tree If you click on an item which is printed in normal style the corresponding dialog opens in the center of the pag
182. x www form urlencoded XML applications can have internal tabs if desired The number of these tabs is specified in Number of tabs 1 Application Name and Tab 3 Application Name must be set to the same value as the Application name that it is associated with When the XML application is started the tab which has the same name as the XML application is the tab that initially gets focus For an XML application with a number of tabs gt 0 one of the entries between Tab All tabs start determines whether all tabs of the application are started automatically when the application is started Tab 1 3 Display Name provides the label text for the corresponding tab Tab 1 3 Application Name is required if the application has internal tabs This is a unique name for the specified tab The remote program will use this name to provide the tab with specific content Auto restart Restart after change If checked a running XML application is automatically restarted after it has been modified This might be especially useful for special XML applica tions like messages applications or phonebook applications as these cannot be stopped or A31003 D3030 M100 02 76A9 07 2014 134 OpenScape Desk Phone IP Administration Manual Administration Applications restarted by the user Please note that a restart will take place even if no changes have been made for the application selected in the Modify Delete application mask and Submit
183. y parameter defines a time window in milliseconds for the gate way The gateway only accepts messages which arrive within this time window The Signalling transport main standby parameter selects the protocol to use for signalling TCP and TLS are avaliable Certificate validation main standby determines whether the phone certificate used for en crypted logon via TLS is checked against the certificate on the gateway Scape system in use and to the Deployment Service Administration manual For further information on deploying SPE please refer to the manual of the Open Data required e Secure H 235 main Security stage for communication when the main gateway is in use Value range None Partial Full e Secure H 235 standby Security stage for communication when the standby gateway is in use Value range None Partial Full e Time H 235 main Time window length in ms when the main gateway is in use e Time H 235 standby Time window length in ms when the main gateway is in use e Signalling transport main Protocol to use for signalling when the main gateway is in use Value range TCP TLS e Signalling transport standby Protocol to use for signalling when the standby gateway is in use Value range TCP TLS e Certificate validation main Check the phone certificate against the gateway certificate when the main gateway is in use Value range true false A31003 D3030 M100 02 76A9 07 2014 82

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