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1. Posting Date Start 01 12 2014 End 17 12 2014 Cardholder No ARN Card Scheme All N Download Merchant No Item Type ARN Fulfillment Date Orig Post Date Card No Client No RR Date Issuer No Description Orig Tran Date Orig Type Reason Code Item Slip Number Orig Tran Curr Amt Orig Slip Number Reason Description Card Scheme Merch Sett Curr Amt Auth Code Custom Data Netwk Sett Curr Amt Orig Batch Number RAN 100 m 8 Retrieval request 740 me lt lt a aa 29 08 2014 1234567890123455 020m 17 12 2014 514e gt 29 08 2014 Purchase 33 4500 oe USD 6112 21 4340 6 Fraud analysis request Inward VISA Base II EUR 4488 00 001340 USD 6112 21 Ccv300814_01 6 1 1 Filtering the search You can enter or select the following search criteria M When you search for retrieval requests you must always enter a date range The other fields are optional Description 6 1 2 Viewing the results The following fields are displayed for each retrieval request 23 02 2015 Page 49 of 64 Field Merchant No Client No Item type RR Date Reason code Reason description ARN Issuer No Item Slip Number Card scheme Fulfillment date Fulfillment Description Orig Post Date Orig Tran Date Orig Tran Curr Amt Merch Sett Curr Amt Netwk Sett Curr Amt Card No Orig Type Original Slip Number Auth code Orig Batch No RAN Description External and internal merchant numbers This is always Retrieval Requ
2. 202 22 e cece eee cece cece ec eeeceeeeeeees 53 8 1 1 Filtering the search ieee c cece e cece eee cece eee e cece 00222 Do2 aoran nran 53 8 1 2 Viewing the results 0000000000000000 0000000000200022 Dao ooroo rann 54 8 2 Viewing the account details 2 22 l eli cccceccceee ec cece eee aooaa aooaa onnan 55 9 Merchant Activity 02 2 2 o olen ccc cece eee eee eee cece ee ceeeeeeeseeees 57 9 1 Viewing the most recent authorisations L L L L 0000000 oa 0 ooroo nannan 57 9 1 1 Filtering the search ieee cece cee cece ccc e cece cee cece eee ceeceeeeeceeeeeeeeeseeeeees 58 9 1 2 Viewing the results 2 02 02 ll elec eee ccc cece ccc e cece cece eee eee eee ceeceeceeeceeseeeeees 58 9 2 Viewing authorisation history a00000000000000000 eee eee eee cee cece ee ceeceecceeceeseeceeeees 59 9 2 1 Filtering the search oe 00000000 ccc eee ec eee cece cece cee cece cence oLa oraora 59 9 2 2 Viewing the results 000000000000000 a0 00000000000022 222a ororo rann 60 10 Customer Service _ 2 20 20 0o00 0000000000000000 0000000000000000 eee e cece cece cece ceeeeeeeeeeeeeees 63 10 1 Viewing contact details 2 22 22 lice cece cece cee ce eee cece cece ee ceeceeceeeseeseeseees 63 10 2 Viewing exchange rates ei e ee eee eee ee cee cece cee cee cece eee eeeeeeseeeeeeeeeeeeee 63 10 3 Changing your password 02 2 2 s eee cece ec cee cee cece e cece cece eeeeceeeeeeseeseeseereees 64
3. 1 If necessary select the merchant number Refer to the section Selecting a merchant in Chapter 2 for more details 2 Click the Transaction Activity menu option 3 Click Processed Transactions The following page is displayed Transaction Activity Processed Transactions Card No l Transaction Type Acquirer BIN ICA Acquirer Ref Merchant Name Internal Merchant Account Auth Code Transaction Country All FPI Batch No Transaction Currency All Currencies Trans Amt From To Posting Date Start 01 12 2014 E End 16 12 2014 4 Search 4 3 2 Searching for transactions Use the search criteria to find the transactions that you want to view If you do not fill in any values all transactions will be displayed for the specified date range when you click Search You can choose one of the following options if you belong to a merchant group e Selected merchant only Only results for the currently selected merchant will be shown e All merchants Results will be shown for all merchants in the merchant group You can enter or select the following search criteria Description 23 02 2015 Page 38 of 64 Field Description Acquirer BIN ICA You can select from all or any of the issuer identification numbers from Visa primary BINs MasterCard member IDs ICAs JCB Licence IDs Union Pay and Diners or All Acquirer Ref You can enter an acquirer reference number here if you only want to find r
4. 2 7 3 Adding favourites You can use the My Favourites icon to add pages to your list of favourites 1 If you want to add the current page to your favourites click the My Favourites icon A drop down list similar to the following is displayed My Favourites Frocessed Batches Processed Transactions Account Summary Add Current Page 2 Click Add Current Page The following dialog is displayed Page Name Authorisation History Page Alias Authorisation History 3 Click Add to add the page to your favourites 2 7 4 Selecting a favourite page You can use the My Favourites icon to select a favourite page that you already added 1 If you want to select one of your favourites click the My Favourites icon A drop down list similar to the following is displayed My Favourites Processed Batches Processed Transactions Account Summary Add Current Page 2 Select the appropriate favourite The page is then displayed 23 02 2015 Page 15 of 64 2 7 5 Editing deleting a favourite You can use the My Favourites icon to edit the text displayed for a favourite or to delete a favourite from the list 1 If you want to want to edit or delete a favourite click the My Favourites icon A drop down list similar to the following is displayed os My Favourites x Processed Batches Processed Transactions Account Summary Add Current Fage 2 Right click the appropriate favourite My F
5. 01 11 2014 Merchant Purchase Deposit 587 50 0 00 587 50 Mastercard CCM021114 01 01 11 2014 Merch Purchase Fee All 2 EUR 5 23 0 00 5 23 5 23 Mastercard CCM021114 01 01 11 2014 Merchant Purchase Deposit 6 EUR 659 50 659 50 0 00 659 50 Visa CCv021114 01 01 11 2014 Merch Purchase Fee All 6 EUR 5 88 0 00 5 88 5 88 Visa CCV021114 01 01 11 2014 Merchant Payments 1 44372317468 EUR 1235 89 1235 89 0 00 1235 89 01 11 2014 Summary Payment Totals 16 1247 00 11 11 1235 89 11 12 2014 Merchant Purchase Deposit 1 EUR 0 01 0 01 0 00 0 01 Visa CCV121214 01 1 44979343661 FEUR 0 03 N01 0o00 701 8 1 1 Filtering the search When you search for transactions in the account summary you must always enter a date range 23 02 2015 Page 53 of 64 8 1 2 Viewing the results The following fields are displayed for each transaction Field Description Posted date The date the item was posted to the account Trans Type For each posting date transactions of the same type and if applicable card brand are grouped together on the overview The following are the most common types e Merchant Purchase Deposit The total gross amount of the transactions per card type Merchant Purchase Fee Charges deducted for the transactions Merchant Payments Net amount paid to the merchant Summary Payment Totals Total gross amount of all the transactions per posting date The number of transactions included in the transactio
6. llc e ec eee cece eee ceeeeeceeeseeseesees 42 5 Chargeback details 43 5 1 About the Acquirer Reference Number 22 2 e cece e cece oaaao oaa 22a aaoo annoa 43 5 2 Viewing chargeback status 2 L l cece eee eee e ec e eee eee cece eeceeeeeeceeseeseerees 43 5 2 1 Filtering the search a ieee c cece c cee cee cece e cece cece cece ee eee cee eeecceeeeeeeeseeeeees 44 5 2 2 Viewing the results 02 elle cece ccc ec cc cece cece cece ee ceeceeccecceccceeceserseees 45 5 2 3 Viewing the Chargeback Status Detail page 2 22 2 elec e eee e eee eeeeeees 46 6 Retrieval requests _ 22 2 2 o oie ccc cece eee eee eee cece cece ec eeeeeeeceeseeceseeeees 49 6 1 Viewing retrieval requests 2 2 22 el cece cece cece eee cee cece cece ee ceeceeceeceeeeeeseeeeees 49 6 1 1 Filtering the search ieee eee eee eee cee cee cee cee cece eee eee cee eeeceeeeeeeeeseeeeees 49 6 1 2 Viewing the results 22 lll ccc eee cece cece cece eee e cece eee ceeceeceecceeeerseeeeees 49 7 Suspense transactions 2 oo ec 00a a aLaaa LLLA LLALL ceeceeceseeeeeees 51 7 1 Viewing suspense transactions 2 2 2 22 c cece eee cee cece cee cee eee ee cece eeeeeee 51 7 1 1 Filtering the search ici ec cece c cee cee cee cece cece cece ec eee cee ceeeeeceeeeeeeceseeeeees 51 7 1 2 Viewing the results 2 22 2 elec cece ene cece cence ec e cece cee 02a aoao nonna 51 8 Funding 53 8 1 Viewing the account summary details
7. 0 00 Monthly MTD 621 00 410 50 Monthly November 16534 46 lt 1235 63 Monthly October 619 63 761 96 Monthly September 16645 53 602 17 Monthly August 15939 09 693 00 Monthly July 1637 7 25 18 909 85 Monthly 16570 76 2 T20 47 You can sort the data in the table as described in the section Sorting data in Chapter 2 The information is displayed for three periods e The past 4 days e The month to date MTD e The previous 6 months In each case the following information is displayed e Total value of the transactions for the period e Number of transactions in the period e Average value of transactions for the period 3 2 Viewing account fees The Account Fees page provides information about active account charges for the merchant A merchant account may not have any fees directly associated with it or there may be one or more If fees are charged on the account the amount and frequency of the charge are displayed for each type of fee The fees may be specific to the account or the default fees for a service contract but they are always applicable to the current merchant To view the fees take the following steps 1 If necessary select the merchant number Refer to the section Selecting a merchant in Chapter 2 for more details 2 Click the Profile menu 3 Click the Account Fees option The following page is displayed 23 02 2015 Page 29 of 64 Profile Account Fees Z Download Effective
8. 12 12 2014 36 44979442446 ICC online auth offline pin CT318886 EUR 20 00 EUR 20 00 12 12 2014 44979442447 ICC online auth offline pin CT318886 EUR 12 00 EUR 12 00 Prev Page Next Page The page displays details of all the transactions processed within a batch b It is possible to search for transactions with a particular card number or item number internal 11 digit Slip number within the batch To search for a particular card number across all batches it is necessary to use the Processed Transactions page see Using the Processed Transactions Page 4 2 1 Filtering the batch details If there are a lot of transactions in the batch you can filter the search for e Atransaction made with specific card number 23 02 2015 Page 36 of 64 Enter the card number in the Card no field and click the Search button If a card number matches a card number in the batch all transactions for that card will be displayed e A specific transaction Entering the transaction number in the Transaction Item No and click Search If a transaction is found in the batch matching the transaction number it will be displayed in the detail overview 4 2 2 Viewing Addendum pages Addendum records are supplementary transaction records used for specific applications such as car rental hotel lodging data or airline data A separate page is displayed for each type of addendum If one or more addendum pages are available for a transaction you
9. 23 02 2015 Page 4 of 64 1 Introduction This is the user manual for Merchant Services Online MSO Using MSO you can view and download e Profile details including merchant details account fees settlement details and transaction charges e Transaction activity for processed batches processed transactions chargeback retrieval requests and suspense transactions e Information on the postings to your merchant account e Details of authorisations In addition customer service information is supplied which provides extra support while using MSO 1 1 About merchants Use the merchant log in details provided to log into MSO The log in will provide you with access based on one of the following merchant types e Group merchant e Sub group merchant e Member level merchant Group or sub group merchants are only relevant if your merchants are part of a hierarchy If you are logged in as a group or sub group merchant you can view data for all merchants at a lower level in the hierarchy of the group or sub group At these levels transactions cannot be acquired although the groups can be used for aggregation of billing and settlement If you are a member level merchant you can acquire transactions and view your own data You cannot view the data of any other merchants The merchant number displayed will have one of the following suffixes depending on the type of merchant selected s M The selected merchant is a member level me
10. 358 39 bea ooo 00 051 v OmniP 12 12 2014 Transaction i 7 1 M niP seoeeeeeeerG596 0916 EUR 10 00 097505 48 pac ooo 00 05 Omni seeeeeeeeeee8076 0215 EUR 12 00 052292 17122014 Transaction ooo oo 051 M OmniP 18 58 20 approved 12 12 2014 Transaction nd i 4 ni 1153 0916 EUR 20 00 050933 jo 4 raa ooo 00 05 M OmniP seer 0916 EUR21 00 037476 12 12 2014 Transaction ooo oo 051 M OmniP 16 34 11 approved A seoeneeeneerg 352 0118 AR2000 osn 12 12 2014 Transaction 550 00 901 v OmniP 16 33 26 approved 32380 0213 EUR 18 00 182609 1912 2014 Transaction doo go 051 M OmniP 18 45 42 approved l rpa 0818 EUR31 50 37e19g 12172014 Transaction ooo oo 051 v OmniP 16 53 37 approved 14 12 2014 Transaction seoeenenneen3 6 48 7 M iP 0717 EUR 12 00 036985 2400 hea ooo o0 051 Omni 1 9 9 Z w a a 9 2 1 Filtering the search You must always enter a date range The range is limited to 365 days T You are advised to limit the amount of results found by entering additional search criteria If more than 10 000 results are found an alert is displayed on the page You will not be able to view more than the first 10 000 results found However if you download the result of the search all authorisations will be included in the download 23 02 2015 Page 59 of 64 To filter the search further you can also enter the following criteria e Merchant No If there is more than one merchant in your merchant gro
11. Pres Details The transaction type date format yyymmdd and amount of the original Type presentment Trans Date Trans amount Pres Details The merchant account currency and amount of the original presentment Settle Amount Message Text Text supplied by the issuer with the incoming first or second chargeback Transfer acct The number of the account into which the chargeback has been transferred Merchant No The internal merchant number client number external merchant number and merchant name 23 02 2015 Page 46 of 64 Field Description Acct type The type of the account into which the chargeback has been transferred Set to Payment Acct Retail if the merchant has been debited with the chargeback value Remainder Acct The number of the account where any remainder amount from the chargeback has been transferred This applies where merchants are FX protected that is protected from any loss or gain due to foreign exchange rate fluctuations For FX Protected merchants the foreign exchange gain or loss is not debited or credited to the merchant but rather is transferred to a remainder account Merchant No The number of the merchant who has been debited or credited with any remainder amount This is typically the top level merchant for the institution Acct Type The account type of the remainder account For example a EUR FX p l chargeback account is a Euro foreign exchange profit and loss ch
12. Account screen To view the Account page take the following steps 1 If necessary select the merchant number Refer to the section Selecting the merchant in Chapter 2 for more details 2 Select the required account 2 Click the Funding menu option 3 Click Account A screen similar to the following is shown Funding Account Posting Date From 01 11 2014 Ea to 06 11 2014 i x Search Download Posted Date Trans Type Ref No tev E S L j Batch No Charges 01 11 2014 Merchant Purchase Deposit S 0 00 i CCV021114 01 01 11 2014 Merch Purchase Fee All 01 11 2014 Merchant Purchase Deposit 3 f i CCV021114 01 01 11 2014 Merch Purchase Fee AIl 01 11 2014 Merchant Purchase Deposit K f i i i i CCV021114 01 01 11 2014 Merch Purchase Fee All 01 11 2014 Merchsnt Purchase Deposit 3 l t Mastercard CCM021114 01 01 11 2014 Merch Purchase Fee All 3 5 Mastercard 01 11 2014 Merchant Payments 3 1235 89 1235 89 See the description of Account summary for details of the fields displayed 23 02 2015 Page 55 of 64 9 Merchant Activity You can use the options in the Merchant Activity menu to view details of transaction authorisations Authorisations are initially only visible in the Recent Authorisations page for a short period The authorisations can then be found in the Authorisation History page This means that very recent authorisations can be found quickly as the information stored is limited
13. Date Expiry Date gt Fee Name Trigger Source Account Type Fee Curr Acct Curr gt Percentage Z Base Min 10 11 2004 31 12 9999 Account Startup Fee New Account Paymnt Acct Retail 10 11 2004 31 12 9999 Merchant Service Online Account active Paymnt Acct Retail You can sort the data in the table as described in the section Sorting data in Chapter 2 The following fields are displayed on the Account Fees page Field Description Percentage If this is not set to Zero it displays the percentage of the transaction amount to be charged See also the description of the Min and Max fields If this is not set to Zero it displays the base amount to be charged If this is not set to Zero it displays the minimum amount to be charged This is the amount that will be charged if the calculated percentage amount is less than the specified minimum amount WO ip D If this is not set to Zero it displays the maximum amount to be charged This is the amount that willbe charged if the calculated percentage amount is more than the specified maximum amount Trigger High Value This value may be used in conjunction with the Trigger Source to define the condition that triggers the fee It is only relevant in certain circumstances For example if activity is less than a pre defined high value a minimum processing fee may be generated Trigger Low value This value may be used in conjunction with the Trigger Source to define
14. Primary e OmniPay Auth Switch Backup The switch is the system used to route the transactions for authorisation Most authorisations are carried out using the Primary switch so in general selecting this option will display all authorisations However if the Primary switch is not available for any reason authorisation takes place via the Backup switch Select the Backup option to check for any authorisations done using the backup switch e Entering a specific card number e Entering a specific amount e Entering a specific terminal ID 9 1 2 Viewing the results The following fields are displayed for each authorisation Description 23 02 2015 Page 58 of 64 9 2 Viewing authorisation history The Authorisation History page contains information on all authorisations except those carried out very recently You can view the most recent authorisations using the Recent Authorisations option To view the Authonsation History page take the following steps 1 If necessary select the merchant number Refer to the section Selecting a merchant in Chapter 2 for more details 2 Click the Merchant Activity menu option 3 Click Authorisation History option A screen similar to the following is shown Merchant Activity Authorisation History Card No Amount Auth Date From 10 12 2014 Ea To 17 12 2014 Ea x Search Download Amount Resp Code 11 12 2014 Transaction x seoeeesemeneB EG 0415 EUR 0 01 187264
15. THE 1 AAE 7 aata I 20140816 USD 29 86 USD 29 86 44 75 100 x 20140905 Purchase USD 29 86 oo 10 12 2014 1st Chargeback 1133567890123465 TAL apa m Transaction Not EUR 23 32 242424 20140905 USD 29 86 USD 29 86 ae Recognized Prev Pave Next Page 1 40 91 Use the horizontal and vertical scrollbars to view all the fields and rows 5 2 1 Filtering the search You can choose one of the following options if you belong to a merchant group e Selected merchant only You must first select a merchant Only results for the currently selected merchant will be shown e All merchants Results will be shown for all merchants in the merchant group You can enter or select the following search criteria JT When you search for chargeback transactions you must always enter a date range The other fields are optional Description Once you have entered or selected the required search criteria click Search 23 02 2015 Page 44 of 64 5 2 2 Viewing the results The following fields are displayed for each chargeback transaction Field Description Merchant No Client No The external and internal merchant numbers Posting Date The date the transaction was posted Item type Indicates the phase of the ARN 1st chargeback from issuer Chargeback transfer Transfer of the chargeback to another account usually the merchant s payment account retail Transfer reversal Reversal of previous chargeback
16. Welkom bij Merchant Services Online Welcome to Merchant Services Online The page is divided into several areas e Menu bar e Toolbar e Selection banner The following sections describe the options available in these 3 areas 1T You are advised to use the options and buttons in the user interface to navigate and not the Back and Forward buttons in your browser as these may sometimes give unexpected results 2 6 Using the menu bar The menu bar at the top of the screen contains the options available to you in MSO Profile Transaction Activity Funding Merchant Activity Customer Service Each of the menu options contains one or more sub options e Profile e Merchant Details e Account Fees e Settlement e Transaction Charges 23 02 2015 Page 12 of 64 e Transaction Activity e Processed Batches e Chargeback Status e Retrieval Request e Suspense Transactions e Processed Transactions e Funding e Account e Account Summary e Merchant Activity e Authorisation History e Recent Authorisations e Merchant Commission Report e Customer Service e Contact Details e FX Rate e Change Password e File Transfer You can also access these options using the Quick Links icon on the toolbar and using the My Favountes icon if you have added the page to your favourites 2 7 Using the toolbar icons Several icons are available in the toolbar to help you navigate and locate pages in MSO When you move your cursor over an i
17. can view it by clicking on the Addendum link on the Processed batch detail page For example the following information might be displayed Transaction Detail Merchant No DUC Posted Date 14 12 2014 Addendum Type Smart Card EMV Transaction Slip 44l Application Interchange Profile tag 82 3800 Dedicated File Name Application Transaction Counter 004F Cardholder Verification Method CVM Results tag 9F34 440302 Card Sequence Number 001 Card Authentication Reliabilty Indicator Card Authentication Results Code CVV Results Code Chip Condition Code POS Entry Capability Terminal Application Version Number 0000008000 Terminal Transaction Date 14 12 2014 Terminal Country Code 528 Terminal Type 21 Authorized Currency 978 Transaction Sequence Number Terminal Verification Results tag 95 A0000000041010 Card No ARN Cryptogram Version Cryptogram tag 9F26 13 Cryptogram Transaction Type 00 Cryptogram Amount 12 00 Cryptogram Currency Code 978 Cryptogram Cashback Amount 0 00 Derivation Key Index Unpredictable Number tag 9F37 Response Code ACFC4B93 Authorisation Response Cryptogram Code Authorisation Response Cryptogram Issuer Script 1 Results Issuer Discretionary Data 0210A78003020000055200000000000000FF Terminal Capability Profile tag 9F33 Terminal Serial Number Authorized Amount Transaction Category Code 1 2 If the Next Page button is available
18. is not possible to identify Verified by Visa and UCAF authorisations specifically for these acquirers Verified by Visa and UCAF authorisations appear as normal electronic commerce ecomm authorisations Mast SLI Visa ECI Where the merchant offered to perform the transaction this field shows the actual corresponding values for the Visa card scheme ECI MasterCard SLI s For Visa authorisations the 2 digit Visa ECI is displayed s For MasterCard authorisations the first 2 positions of PDS 42 the Security Level Indicator is displayed VbV CAVV Rait Result code for Verified by Visa authorisations The most common values expected are e 2 CAVV failed validation authentication e 3 CAVV passed validation attempt e 8 CAVV passed validation attempt for U S issued cards only e D CAVV was not validated authentication The field is empty if it is not a Visa e commerce transaction or the merchant does not support Verified by Visa 23 02 2015 Page 61 of 64 Description 23 02 2015 Page 62 of 64 10 Customer Service This chapter describes the various customer service options available You can use the Customer Service menu to e View contact details of the help desk for your region e View information about currency exchange rates e View alert and report notifications s Change the password that you use to log in to MSO e View any documents available to you 10 1 Viewing contact details To view th
19. the Customer Service menu option 2 Click the FX rate option 23 02 2015 Page 63 of 64 The following page is displayed Customer Service FX Rate Institution ID 00000007 FX Rate Category Own Effective Date Range 01 09 2014 to 22 12 2014 Currency All Currencies v 4 Search Effective Date Effective Time Category Middle Rate Purchase Rate Base Currency Select the rate category required This can be one of the rates from the card schemes 4 Enter the date range Optionally you can also search for exchange rates for a specific currency By default the rates for all available currencies will be displayed for the rate category 6 Click Search to display the results Customer Service FX Rate Institution ID 00000007 FX Rate Category Mastercard Effective Date Range 16 12 2014 to 22 12 2014 Currency EUR Euro v x Search Download Effective Date Effective Time Middle Rate Purchase Rate Base Currency EUR 22 12 2014 17 41 35 Mastercard 0 816293 0 816193 0 816393 20 12 2014 Mastercard 0 81813 0 818331 19 12 2014 17 59 14 Mastercard 0 81813 0 818331 18 12 2014 18 00 42 Mastercard 0 815195 0 815395 17 12 2014 18 15 53 Mastercard 0 807331 0 807233 0 807428 16 12 2014 17 41 43 Mastercard 10 3 Changing your password For information on changing you password refer to Changing your password at other times in Chapter 2 23 02 2015 Page 64 of 64
20. you can navigate through any other addendum records for the trans action Transaction Detail Merchant No 0001 Posted Date 14 12 2014 Addendum Type Additional Data Business Type Shipping Address Order Date Product Service Description Adjustment Ind 2 Auth Date 1214 MMDD DCC Conversion Flag 000 DCC Issuer Curr Code Internal Merchant Account MPS Indicator MPS Product Code Amount Earned UCAF Indicator Payer Name Payer Post Code Payer State Session ID E Wallet Type PPOL Program Data Card No ARN Cardholder Name Original Custom Data Custom Data G M T Amex Charge Descriptor Address Verification Code DCC Issuer Amount Fee Sequence Code Submission Id MPS Program Code MPS Tenor Amount Redeemed Payer Address Payer City Payer Country Surcharge Amount V me Additional Auth Method V me Additional Auth Reason Code 2 2 23 02 2015 Page 37 of 64 4 3 Viewing processed transactions You can use the Processed transactions page to display all transactions for all the merchants ina merchant group or all the transactions for a particular merchant You can also use the filter criteria at the top of the page to refine your search For example you can search for all transactions for a particular card number within a specified period 4 3 1 Viewing the Processed Transactions page To view the Processed Transactions page take the following steps
21. 000 0 0000 EUR rns Purchase Fee Commission Acq Visa Purchase Credit Card Interpay DCC 2 0 0000 0 0000 ALL Pricing Plus Fees 999 3 5000 0 0000 EUR Fri Purchase Fee Commission Acq Visa Purchase Debit Card Interpay DCC 2 0 0000 0 0000 ALL Pricing Plus Fees 999 3 5000 0 0000 EUR Mesh Purchase Fee Commission Acq Visa Business Purchase All Interpay DCC 2 0 0000 0 0000 ALL Pricing Plus Fees 999 0 5000 0 0000 EUR Purchase Fee Commission Acq Visa Vpay Purchase Debit Card Interpay DCC 2 0 0000 0 0000 ALL Pricing Plus Fees 999 0 0000 0 0000 EUR pelea Commission Acquire ECMC Purchase Credit Card Interpay DCC 2 0 0000 0 0000 ALL ae arias 999 0 0000 0 0000 EUR ezin Commission Acquire ECMC Purchase Debit Card Interpay DCC 2 0 0000 0 0000 ALL es 999 The charges displayed can be refined using the various selection drop down lists available e Services The active services for the merchant e Charge Type The active charge types that can be generated for the merchant e Transaction Type The different transaction types that have active transaction charges e Fee Category The active pricing mechanism for the merchant You can sort the data in the table as described in the section Sorting data in Chapter 2 The following fields are displayed on the Transaction charges page Description 23 02 2015 Page 32 of 64 Description 23 02 2015 Page 33 of 64 4 Transaction activity This chapter describes how you can vi
22. 4 End 16 12 2014 Batch No Search S Download emp ca aa cei meir 1 View Batch 14 12 2014 14 12 2014 CCM151214_01 CT318886 Misc DR transaction EUR 12 00 View Batch EUR 11 89 13 12 2014 13 12 2014 CCV141214_01 CT318886 Misc DR transaction 1 EUR 31 50 View Batch EUR 31 22 13 12 2014 13 12 2014 CCM141214_01 CT318886 Misc DR transaction 1 EUR 18 00 View Batch EUR 17 84 12 12 2014 12 12 2014 CV131214_01 CT318886 Misc DR transaction 1 EUR 20 00 View Batch EUR 19 82 12 12 2014 12 12 2014 CM131214_01 CT318886 Misc DR transaction 4 EUR 63 00 View Batch EUR 62 43 11 12 2014 11 12 2014 CV121214_01 CT318886 Misc DR transaction 1 EUR 0 01 View Batch EUR 0 01 1 6 6 23 02 2015 Page 35 of 64 The following details are displayed Description 4 2 Viewing the batch details You can view the details of the transactions in a batch on the Transactions page You can access this in one of two ways e Click the View Batch link on the Processed Batches page e Click the Batch No link on the Processed Transactions page A screen similar to the following is displayed Transaction Activity Processed Transactions Transactions Merchant No 100700000005 Batch No CCM131214_01 Card No Transaction Item No Search Download 12 12 2014 44979442444 ICC online auth offline pin CT318886 EUR 10 00 EUR 10 00 12 12 2014 44979442445 ICC online auth offline pin CT318886 EUR 21 00 EUR 21 00
23. Merch Comm Revenue EUR Acg Disput Trans Closed USD Acg Disput Trans Closed 2 Select the required account 2 9 Downloading output On most pages an option is available to download the data displayed on the screen SF Download When you click on the option you may be given the choice of whether you want to download the data directly to an Excel file or to a CSV file Download OJ Excel Download CS Download Cancel E In some cases you may not be able to choose the Excel option in which case the data will be downloaded to a CSV file 23 02 2015 Page 19 of 64 If the data is downloaded as Excel which also uses the CSV file type the column headers and data format are preserved If you use the CSV download option the header information and data formats are not preserved This format is useful if you want to import the data into your own systems T gt You should always treat the downloaded file as confidential and delete the file when it is no longer required 2 10 Sorting data In some cases you can rearrange and sort data in tables to your own requirement for example when viewing the transaction charges Fee Percentage gt ase h Currency 0 0000 Inward Fee Merch Purchase Fee Commission All Merch Purchase Fee Aull Merch Purchase Fee Commission All Merch Purchase Fee All Purchase Transaction _ TF Service Contract Credit Card h Interp
24. PaySeuare User Manual Merchant Services Online Table of Contents 1 Introduction lec ccc ec cee cee cee cece cece cece ceeeeeeeeeeceeeeeeeeeeeeees 5 1 1 PROOUT MEC HAMS oo besoin cee ca ines Eeee e e e a E EEEE 5 1 1 1 Merchant numbers 0 2 cce cece cece ee cece cee ccc eeecceeeceeeeceeecceeeceeeeeeeeceeeeeess 6 1 2 Supported browsers iveeteaessincddesdeewsdeattonwadedateesSedecuudsddatecedeatentadeiendas 6 2 Getting Started a a E a a a i T 2 1 Logging in for the first time 20 o elec cece ccc cee cee cece ccc ee cee ceececccecceeceeceeceees T 2 2 Bes sle 8 2 2 1 Requesting a new password e ee cee cece cee cee eee eee ce eeceecceeceeeceeeeeeeeees 8 2 2 2 Changing your password when it has expired c cece cece cece cece ec cceeceeeceeeees 10 2 2 3 Changing your password at other times L e eee ee cece cece cece cceeecceeeceeeees 10 224 Pass WOnd NCS ac asesese cst vacncn cee aut pr n heen nsaeu dont aateeneeconeatetebersaneeuveensese 11 2 3 Unlocking a session eee cece ee cee cee cece eee ee cee ceeceecceeceeceeceeccecceetceceecees 11 2 4 Kes OTIC OUI scp aoe Goemnee scene nes tecmmuneme Oiaeuenseneeetu E Ea 12 2 5 The homepage 2 2 2 eee cee cece cece ccc cece eee cecceecceceececcceecececceceecececeeceesceceecees 12 2 6 Using the menu bar L eueteremereeueaes soescasecuemmeneene 12 2 1 Using the toolbar icons ec c ee cececcecceeeee e eee cece e
25. Search 23 02 2015 Page 17 of 64 2 Enter the trade name You can also use an asterisk as wildcard to replace one or more characters For example Hotel will match Hotel001 Hotel002 Hotel003 etc 3 Click Search If the merchant is found a dialog similar to the following is displayed Enter Trade Name Floor Test Merchant 100700005656 00005658 M Floor Test Merchant 4 Youcan then click the merchant name to select it 2 8 4 Searching for a merchant If you belong to a merchant group or sub group you can search for a merchant using additional search criteria 1 Inthe Banner Selection box click on the arrow next to the currently selected merchant number 100700005858 00005853 N Floor Test Merchant EUR Paymnt Acct Retail Enter Merchant Number 00005978 qe Change 4 search 2 Click the Search button The following screen is displayed Select Merchant Merchant No View Hierarchy Trade Name Company Name Address Line 1 Zip Postcode House Number VAT No TAX ID Telephone Bank Account Number Status Active v Terminal ID Client Reference Number 4 Search 3 You can enter search criteria in the fields displayed 4 Click Search If you do not enter any search criteria any merchants in the group or sub group which you are authorised to view will be displayed in the search results For some functions a merchant must be selected before you can view the data In this case i
26. You can always still retrieve information on older authorisations using the Authonsation History option 9 1 Viewing the most recent authorisations You can view the most recent authorisations using the Recent Authorisations page If you can no longer find the authorisations in the Recent Authorisations page you can then use the Authorisation History page To view the Recent Authorisations page take the following steps 1 If necessary select the merchant number Refer to the section Selecting the merchant in Chapter 2 for more details 2 Click the Merchant Activity menu option 3 Click the Recent Authorisations option A screen similar to the following is shown Merchant Activity Recent Authorisations Merchant Name HOTEL L EUROPE Merchant No 100700000005 M 00000005 100700000005 Trade Name HOTEL L EUROPE Account Currency EUR Switch Auth Switch Primary Amount V Approvals System Date Start 15 12 2014 E End 171212014 Terminal ld F Referral Time HHMM 0000 Time HHMM 2359 V Declines x Search 23 02 2015 Page 57 of 64 9 1 1 Filtering the search The maximum date range allowed is 2 days In other words the End Date can be 1 day later than the Start Date You can further refine the search by e Searching for one or more types of authorisation of the following e Approvals e Referrals e Declines e Selecting the switch You can select one of the following options e OmniPay Auth Switch
27. account is either e The billing level account e Not the billing level account If the billing level for the member merchant group or sub group level the page displays the merchant and account for which the billing is carried out the settlement instructions for the billing level merchant are also displayed s Not settled In this case no settlement information is shown This could be the case for example for a group merchant whose billing level is set at a sub group or member level or for an account that does not settle for example the Acquirer Dispute Account 3 4 Viewing transaction charges The Transaction Charges page displays all active transaction charges for services associated with the currently selected merchant The page only displays charge currently applicable To view the transaction charges take the following steps 1 If necessary select the merchant number Refer to the section Selecting a merchant in Chapter 2 for more details 2 Click the Profile menu 3 Click the Transaction Charges option The following page is displayed 23 02 2015 Page 31 of 64 Profile Transaction Charges Services All Charge Type Commission Area of Event Al lt Capture Method Al lt Transaction Type All v Fee Category All v Effective Date All X a Search Z Download 4 0000 0 0000 EUR Merch Purchase Fee Commission Acq Corp Bus Purchase Al Interpay DCC 2 0 0000 0 0000 ALL Pricing Plus Fees 999 4 0
28. ake any other precautions necessary to make sure your password remains secret 2 3 Unlocking a session For security purposes if you have not been active in MSO for 15 minutes your session will be locked This means that when you try to select an option the Unlock session screen will be re displayed and you will have to re enter your password to continue working Once you have entered your password successfully you will return to the page that was displayed before the session was locked Session is locked Please re enter password to unlock Do not attempt any other action or session will be terminated Unlock Session Password Logout If a session times out for a second time the session is killed In this case you must log in again using the normal process 23 02 2015 Page 11 of 64 2 4 Logging out When you have finished working in MSO click Log out at the top right hand side of the page It is recommended that you always use the Log out option to log out This ensures that your session is ended If you do not log out but just close the browser you are still registered as logged in In this case when you log in again you will be informed that the previous session has been terminated 2 5 The homepage Once you have logged in to MSO the homepage is displayed Legal Help Logout Merchant Activity Customer Service 100700005858 00005858 M v Floor Test Merchant v EUR Paymnt Acct Retail v
29. argeback account Rental Agreement The Rental Agreement Number RAN that was associated with the original No presentment May be used for car hire transactions Note Text A free text note provided when transferring the chargeback to another account E Wallet Type This can be one of the following values e V V Me by VISA e S V Me by VISA including shipping address service s M MasterCard PPOL MasterPass e blank not an eWallet transaction V Me Additional Auth Possible Visa V Me authorisation method values are 01 V me authenticated 02 Additional 3D Secure authenticated 03 Additional 3D Secure attempted 04 Additional one time password Space not a V me Visa Europe transaction V Me Additional Auth Reason Code PPOL program data Possible values are e 101 PPOL MasterPass Remote PPOL MasterPass e 102 Remote NFC Payment e blank nota MasterCard transaction 23 02 2015 Page 47 of 64 6 Retrieval requests The can view details of the incoming retrieval request sent by the card schemes 6 1 Viewing retrieval requests To view the Retrieval request page take the following steps 1 If necessary select the merchant number Refer to the section Selecting a merchant in Chapter 2 for more details 2 Click the Transaction Activity menu option 3 Click Retrieval request A screen similar to the following is shown Transaction Activity Retrieval Request Search for Selected Merchant only All Merchants
30. avourites Processed Batches Processed Transactions Add Current Page 3 Select the appropriate option to edit or delete the favourite 2 7 6 Collapsing expanding the banner You can collapse or expand the banner using the following icon Ea This is useful if you want to maximise the space available to you on the page as shown in the example below 00000007 PaySquare Alison Stewart Legal Help Logout 100700005858 00005858 M v Floor Test Merchant EUR Paymnt Acct Retail v rah ak wet Click the button again to redisplay the banner 00000007 PaySquare Alison Stewart Legal Help Logout PaySeuare Transaction Activity Merchant Activity Customer Service 100700005858 00005858 M v Floor Test Merchant v EUR Paymnt Acct Retail v 23 02 2015 Page 16 of 64 2 8 Using the banner selection box You can use the banner selection box to select a merchant by merchant number or trade name Once you have selected a merchant you can also select an account if the merchant uses more than one account 100700005656 00005656 hl Y Floor Test Merchant EUR Paymnt Acct Retail lt When you log in to MSO a merchant is automatically selected based on the login details 2 8 1 Viewing merchant details In MSO you can view the details of one or more merchants e f you are a member level merchant the number displayed will always be your own merchant number You cannot select any other me
31. ay DCC 2 Interpay DCC 2 e Youcan increase or decrease the width of any column by dragging the edge of the column using the mouse For example Percentage lt Inward Fee Merch Purcha Fee All Merch Purcha Fee All Merch Purcha Fee All Aog Visa Business 23 02 2015 Page 20 of 64 e Youcan change the sorting order of the data by clicking on any column header For example You can reverse the order that is from ascending to descending or vice versa by clicking on the column header again e You can change the order of columns by dragging a column to another position using the mouse The next time you open the page the default values will be restored 2 11 Generating reports You can use the Generate report option to generate various reports in chart and tabular format that show various aspects of transaction activity When you generate a report the figures are displayed per month However for some reports you can select a month to drill down to the daily figures 23 02 2015 Page 21 of 64 2 11 1 Viewing reports To generate monthly reports take the following steps 1 If necessary select the merchant number Refer to the section Selecting a merchant in Chapter 2 for more details 2 Click the Profile menu Click the Merchant Details option Click the Chart Reports option The Chart Reporting window is displayed Chart Reporting Merchant Name Trade Name Floor Test Me
32. bers of the card are shown Note that when you search for a card using the card number you must enter the complete card number Status The status of the transaction This can be Cleared The transaction is included in an outgoing clearing file to the card scheme Processed The transaction has been loaded but not yet included in the clearing file Reprocessed The transaction originally had an error status but has now been successfully reprocessed or transferred to another account Error status A status indicating a problem with the transaction or a technical problem The currency used for the transaction on the payments page or at the point of sale The value of the transaction in the currency of the transaction 23 02 2015 Page 40 of 64 Field Description The currency of the account to which the transaction is posted Acct Amount Gross The value of the transaction before the deduction of charges in the account currency Acct Total Charges The charges for the transaction Acct Amount Net The amount paid to the merchant for the transaction in the account currency after the deduction of charges Capture Method Describes how the transaction was captured for example chip read swiped keyed etc Internal Batch No Internal reference number of the batch This is displayed as a hyperlink if the Batch No field is defined as a hyperlink Clicking the hyperlink brings you to the Processed Batch Details page Card network Fee P
33. con the name of the icon is displayed briefly below the cursor For example when you move your cursor over the left most icon the text Quick Links is displayed as shown below Quick Links Each of the icons is described below 2 7 1 Using the Quick Links option As an alternative to selecting a menu option you can directly access a page using the Quick Links icon 23 02 2015 Page 13 of 64 When you click the button a list of all the available menu items is displayed Account Account Fees Account Summary Authorisation History Change Password Chargeback Status Contact Details FX Rate File Transfer Merchant Commission Report Merchant Details Processed Batches Processed Transactions Recent Authorisations You can select an item directly You can also filter the list by entering a letter or part of a menu name in the search box For example Quick Links Change Password Chargeback Status Contact Details 2 7 2 Browsing visited pages You can use the Browse History icon to go back to a page that you have already visited in the current session S The icon is only displayed once you have visited more than one page since you last logged in When you click the button a list of all the pages you have visited for the currently selected merchant 23 02 2015 Page 14 of 64 You can then select a previously selected page if required If you select another merchant the history will be cleared
34. d has expired Please enter new password Other security information may also be required Update Password New Password Re enter new Password 2 Enter and confirm your new password You must take into account the password rules required for MSO For more information see the section Password rules below 2 2 3 Changing your password at other times You can also change your password manually at any time To change your password take the following steps 1 Click the Customer Service menu option 2 Click the Change password option The following page is displayed 23 02 2015 Page 10 of 64 Customer Service Change Password Old Password New Password Re enter new Password Change Password Unauthorised access to this system is strictly forbidden All user actions will be monitored 3 Enter your existing password 4 Enter your new password and then re enter it 5 Click Change Password to confirm the change See also the section Password rules below 2 2 4 Password rules When changing your password you should take the following into account e Your password must consist of at least 8 characters of which at least 4 must be letters and 1 must be a number e Your password cannot be the same as any of the last 13 passwords that you have used e You should never share your password with other users e You should never use the option to remember you password if offered by the browser e T
35. e contact details of the help desk take the following steps 1 Click the Customer Service menu option 2 Click the Contact details option A page similar to the one below is displayed The details of how to contact the help desk are displayed for each region For any Questions or Queries please Contact PaySquare Customer Service Customer Services e mail addresses and telephone numbers COUNTRY E MAIL ADDRESS The Netherlands service nl paysquare eu Belgium service be paysquare eu Luxemburg service lu paysquare eu Austria service at paysquare eu Switzerland service ch paysquare eu United Kingdom service uk paysquare eu PaySquare SE PaySquare SE Customer Services Dispute Management Postbus 30600 Postbus 30600 3503 AJ Utrecht 3503AJ Utrecht www paysquare eu E chargeback nl paysquare eu Open Monday until Friday 8 30 21 00 Open Monday until Friday 8 30 17 00 TELEPHONE NUMBER 31 0 88 385 73 33 32 0 2 700 68 48 352 24 871 877 43 0 1 206 092 002 41 0 44 511 12 49 44 0 20 368 415 56 10 2 Viewing exchange rates You can use the FX Rate page to view details of currency exchange rates For example if a chargeback transaction is paid out in a currency other than the Euro because the original transaction was in a foreign currency you can use this page to check the exchange rate You can choose from any of the rates available in MSO To view the FX rates take the following steps 1 Click
36. ed for each suspense transaction Description 23 02 2015 Page 51 of 64 Description 23 02 2015 Page 52 of 64 8 Funding You can use the Account Summary option to view a summary of the postings on your merchant account over a specific period This includes the following information e Total gross amount of transactions for each card brand e Commission charged on the transactions e Net amount of the transactions The transactions posted for each day are grouped depending on the transaction type If applicable the transactions are subdivided depending on the brands used For example the total Merchant Purchase Deposit transactions for a particular day are shown on separate lines for MasterCard and VISA You can also use the Account option to view more detailed information about the postings 8 1 Viewing the account summary details To view the Account Summary page take the following steps 1 If necessary select the merchant number Refer to the section Selecting the merchant in Chapter 2 for more details 2 Select the required account 2 Click the Funding menu option 3 Click Account summary A screen similar to the following is shown Funding Account Summary Posting Date From 01 11 2014 29 to 1612 2014 El Search Download m A osted T Sii Trans Trans Acc Acc Acc Amt SL Addend 2 Fee Sequence y S teT h tev ype chh YN Sequence eee S S aie 2i 9 ae 2 EUR 587 50
37. ee eee eeeeeeeeeeeeeee 13 2 7 1 Using the Quick Links OUO 0 2 cele ccc ccc cece ee cece cece ceeecceeecceeeceueeeeees 13 2 7 2 Browsing visited pages 2 c cece eee cece cece cece eee ceeecececeecccecceeceeeceeceeeeeees 14 24 3 POCMOTAVOUMICS osc ccn accents seccecuncencaneseneuedmseenededstecesuuasidenecateenseeeeeeeuemences 15 2 7 4 Selecting a favourite page cle ccc ccc c cee cece cece ceecceeccecceeceeeceeeeeeeeees 15 2 7 5 Editing deleting a favourite c cece cece ee cece ccc ee cece cceeeceeeeceueeeee 16 2 7 6 Collapsing expanding the banner 2 2 eee ee ccc e cece cece ccc eeceeccecceeceeceeceeeeees 16 2 8 Using the banner selection Dox 02 eee ccc cee cece cee cee cee cecceccececcecceccecees 17 2 8 1 Viewing merchant details 22 2 elec cece eee cece eee cece cee cecceecceceeccecceeeeesees 17 2 8 2 Selecting a merchant using the merchant number 0 22 c eee ee cee eee eee eee eee 17 2 8 3 Selecting a merchant using the trade name 2 2 2 o eee cece e eee cee cece cecceeceeceecees 17 2 8 4 Searching fora merchant 0 2 c elec cece ec eee cee cee cece cee ceecceccecceccecceeceeceeces 18 2 8 5 Selecting an account 0 cece ccc e cee cee cee cece ceeceecceceeccecceeceeceeceees 19 2 9 Downloading output Seenddsetedammstiuneksomnedda deeasatdoeemesatunedesekacuue 19 2 10 Sorting data 22 0 eee cee cee cee cece eee cece ee cee cece eens ceeeee
38. ements tab Sales Statistics utrecht Netherlands Utrecht Netherlands Utrecht Netherlands Utrecht Netherlands 0302837349 0302837349 This tab contains information about the brands that you can accept Services Entitlements Terminals References Notes Merchant Tariff General 4 Bank Info Addresses Requests Service ID Service Status Acq Visa Vpay Acquire ECMC Acq Visa Acq Corp Bus Acq Visa Business General 14 General 9 General 9 General 9 3 1 5 Terminals tab Sales Statistics Floor Limit Effective Date 19 12 2011 18 08 2011 09 08 2011 09 08 2011 09 08 2011 This tab contains details of the merchant s POS terminals if relevant 3 1 6 References tab This tab shows details of any references configured for a merchant References are used to specify merchant reporting options or user defined data Bank Info Addresses Services Entitlements Terminals References Requests Notes Client Reference Type 100700005858 3 1 7 Requests tab This tab is currently not applicable 3 1 8 Notes tab This tab is currently not applicable 3 1 9 This tab displays information about Sales Statistics tab e Purchases e Refunds e Chargebacks Sales Statistics Client Reference Number 23 02 2015 Page 28 of 64 Bank Info Addresses Sernvices Enttlements Terminals References Requests Notes Sales Statistics Daily 20141216 Daily 20141217 Daily 20141216 Daily 20141215
39. er Acct Acct amount USD 29 00 Merchant No H Trans Amount GBP 18 45 Acct Type Posted amts Acct amount EUR 23 61 Rental Agreement No Trans Amount GBP 18 45 Pres Details Type Purchase E Wallet Type Trans Date 20140816 V me Additional Auth Method Trans Amount USD 29 86 V me Additional Auth Reason Code Settle Amount USD 29 86 PPOL Program Data CNP C H DID NOT AUTHORIZE v Message Text Note Text The following fields are displayed for the chargeback selected Field Description Transaction type Describes the phase of the chargeback cycle that the transaction belongs to as described for Item type in the previous table Reason Code Free text description of the chargeback reason code This is not always entered Card No The last four digits of the card number ARN The Acquirer Reference Number Issuer Ref The Chargeback Control Number CCN This is not always entered Transfer Chargeback Depending on whether you are viewing the details of a chargeback or transfer Acct Amount this is the chargeback amount or the amount to transfer in the posted account currency Transfer Chargeback Depending on whether you are viewing the details of a chargeback or transfer Trans amount this is the chargeback amount or the amount to transfer in the transaction account currency Posted The posted account amount of the associated transaction Acct amount Posted The transaction amount of the associated transaction Trans Amount
40. eseeeseeeeeeeees 20 2 11 Generating TEDONS bis encccatetecancsuucwrioawoseeeadsenes siudeeweaseeateescabeeneterdcasceudceesenecsane 21 2 11 1 Viewing reports 0 llc cece cece cece ccc cece cee ceeceeceececcceeceeceeceeceeeteeeeees 22 2 11 2 Selecting display options 0 2 cece ccc cc eee e cece cece cece ccecccecceecceeceececeseees 22 2 11 3 Zooming in and out cece ccc cc cee cee cece cece ceecceecceecceeceeeceeeeeeeeees 23 2 11 4 Viewing daily figures cece ce cece ec cee cece ee cee cece ceeccecceccecceceeeseecceres 23 2 11 5 Chart report types c cece cece cece cee ceeceeccecceeceeceeceecceeseeseeees 24 3 Profile details dete cSencaeeandtacedaceteidd iendaiectveudaadeabtenbeteahat cube bes vesadecacdbaee 25 3 1 Viewing the merchant details 0 o cece eee cece cee cee cece cee ccecceccecceccceceeceecees 25 3 1 1 General information 0 00 c eee e cece cee cee cece cee cee cee ceecceeceecceceeccecceeceeseeceeceees 26 3 1 2 Ey AIG WMO A TTT 2 3 1 3 Addresses tab 2 3 1 4 Service Entitlements ab ccc ccc cee cee cee cece ce ccecceccceccecceccecceeee 28 3 1 5 Terminals tab 20 c cee cee cece cece cee ceeceecceeceeceeceecceceeeeeeteeseeees 28 O16 References tab cc52ccvcnsencesendansnndees ote opeceueuasccaccdeeteceus mised sedawsecdensebseeaeneaes 28 31 7 Requests aD 28 PLO NOS UA cae pee tees E cetecneaadnee ee sameeneneacsessecedeenaceenene 28 3 1 9 Sales Stat
41. est Retrieval request posting date Retrieval request reason code from the issuer with a description of the reason The amount of the original presentment posted to the merchant account in the currency of the merchant before the deduction of any charges Currency and amount of interchange fee for the presentment settled with the card scheme before deduction of charges 23 02 2015 Page 50 of 64 7 Suspense transactions The can view details of the suspense transactions for a merchant These are transactions that have been processed but have not been posted to the merchant s account because they failed the validation checks 7 4 Viewing suspense transactions To view the Suspense Transactions page take the following steps 1 If necessary select the merchant number Refer to the section Selecting a merchant in Chapter 2 for more details 2 Click the Transaction Activity menu option 3 Click Suspense Transactions A screen similar to the following is shown Transaction Activity Suspense Transactions Proc Date Start 14 12 2014 E End 17 12 2014 Cardholder No x Search L 4 Download 17 12 2014 18 12 2014 18 12 2014 CM181214_01 1234567890123456 Future Tran Date 1 1 7 1 1 Filtering the search When you search for Suspense transactions you must always enter a date range Optionally you can also search using the cardholder number 7 1 2 Viewing the results The following fields are display
42. esults for a specific acquirer reference number Merchant Name You can search for a merchant based on the merchant name used in the clearing transaction Wildcards are supported in this field for example you can use Blue to search for merchant names beginning with Blue Please note that the search is case sensitive Internal Merchant Account Leave this field blank to search independently of the internal merchant account Auth Code You can enter an Authorisation code in combination with the card number and or acquirer reference number Transaction country You can select a country to search for transactions made in that country The default value is all countries FPI You can search for the card network Fee Program Indicator 3 alphanumeric characters This code is used to assess the applicable interchange rate for a transaction Batch number You can search for transactions with a specific batch number Transaction currency You can search for transactions in a specific currency by selecting a currency from the list Terminal Id You can use this field to search for transactions from a specific terminal Trans Amt You can use the From and To fields to search for a specific amount by entering the same amount in both fields or an amount range Posting Date You can use the Start and End fields to search for transactions within a specific date range e Ifyou have selected the option Selected Merchant only the date range can be a maximum
43. ew activity relating to transactions made 4 1 Viewing processed batches The details of the processed transactions displayed in MSO are sent in by the Payment Service Provider PSP in batches Batches are a convenient way of bundling transactions and you can use them as a starting point for viewing the transactions They way transactions are bundled in a batch has no direct effect on the way the transactions are processed This Processed batches page displays information about the batches processed for a merchant or merchant group within the specified posting date range To view the processed batches take the following steps 1 If necessary select the merchant number Refer to the section Selecting a merchant in Chapter 2 for more details 2 Click the Transaction Activity menu option Click Processed Batches 4 Use the Start and End fields to select the required date range Posting Date Start 01 122014 End 1512 2014 e The default date range is one day e The date range is limited to 31 days You can also enter a batch number to filter the search results Batch Mo ECCh A page similar to the following is displayed The information displayed includes the total value of the transactions processed in the batch You can view information about the individual transactions by clicking the View Batch link in the Batch Detail column Transaction Activity Processed Batches Posting Date Start 01 12 201
44. f 64 Field Description You can use this option to generate various reports concerning transaction activity For more information see the section Generating reports Parent Trade Name Statement Generation Statement Type Account Number Account Active Date Account Current Balance Chart reports 3 1 2 Bank info tab The Bank info tab provides information about the Payable and Receivable accounts that is the accounts you use for making and receiving payments Requests Notes Sales Statistics Bank Sort Code 0 Bank Sort Code 0 Bank Info Addresses Services Entitlements Terminals References BIC Swift Code INGBNL2A BIC Swift Code INGBNL2A Bank Account 123456 Bank Account 123456 IBAN NL51INGBO0000123456 IBAN NL51INGBO0000123456 Funding Narrative DDays Calendar Days Payment Format Clearing Entity Funding Narrative DDays Calendar Days Payment Format Clesring Entity The following information is displayed for both Payable and Receivable accounts Field Description 3 1 3 Addresses tab The Addresses tab contains information about all the addresses registered for you 23 02 2015 Page 27 of 64 Bank Info Addresses Services Entitlements Terminals References Requests Notes Contact Name Address Address Category Zip Postcode Dispute Address Eendrachtlaan 315 Legal Eendrachtlaan 315 Alternative Eendrachtlaan 315 Standard Eendrachtlaan 315 3 1 4 Service Entitl
45. f you have not already selected a merchant the Select Merchant screen is displayed when you select the option You can enter search criteria as described above and then select the required merchant from the search results 23 02 2015 Page 18 of 64 2 8 5 Selecting an account Transactions can be credited and debited to various accounts Each account is maintained in a particular currency for example EUR USD and so on Any transactions posted to the account in other currencies are converted using the appropriate foreign exchange rates Typically all merchants have at least two accounts e Payment account retail Merchant batches are posted and payments generated from this account e Acquirer Dispute Account Chargebacks are posted to this account and then either debited from the account written off or re presented The account types and usage of accounts for each merchant vary depending on the merchants requirements On various pages in MSO you can select a specific account using the banner selection box if you do not want to use the default account way Ts You must first select a merchant before you can select an account If the merchant only has one account no selection is available 1 Inthe banner selection box click on the arrow next to the currently selected account EUR Paymnt Acct Retail EUR Paymnt Acct Retail EUR Paymnt Acct Retail Closed USD Paymnt Acct Retail Closed EUR Acg Dis put Trans EUR
46. istics tab 28 23 02 2015 Page 3 of 64 3 2 Viewing account fees l a aaao ieee ccc eee ec cece eee e cece cence DLLD oao raora 29 3 3 Viewing settlement instructions L L e eee eee e eee cece cece eee a oaoa ooann 30 3 3 1 Settlement instructions _ 2 22 0 222 e cece cece eee eee eee e eee eee ec eeeeeceeeeeeeees 31 3 4 Viewing transaction Charges _ L L e eee cece cee cee cece cece cece eceeceeceeeseeeeeseeeeeeee 31 4 Transaction activity 22 200 2 0 22 c lc c ec cccccc ec c eee cece ete ee cece ceeeeeesseeseeeees 35 4 1 Viewing processed batches 22 2 222 c cece cece cece ec cece ccc eecceeeceeecceeeceeeeeeees 35 4 2 Viewing the batch details 2 22 2 2 22 elec ccc ccc c cece cece cece cece cece cece cceeeceeeeeeees 36 4 2 1 Filtering the batch details 0 00202 c lec ccc cece eee eee cee cence eens 36 4 2 2 Viewing Addendum pages 2 222 c eee cece cece ec ee cc cece cece cee eeceeeceeeeceeeeeeeeeees 37 4 3 Viewing processed transactions _ 22 22 o eee eee cece eee cece cece cece eceeceeceeeeeeseeeeees 38 4 3 1 Viewing the Processed Transactions page L L cece eee cee cece eecceceeeceeseerees 38 4 3 2 Searching for transactions 2 22 coe c cece eee eee eee cece ee cece eee eeeeeeseeseeeeeees 38 4 3 3 Viewing the merchant details 2 22 0 elle eee ec cece eee e cece cece eee eeeceeceeeeeseeees 42 4 3 4 Viewing the batch details _ 22 22
47. k onthe link The login dialog is displayed Unauthorised access to this system is stricth forbidden All user actions will be monitored Login to system User Hame Password Forgotten Password 7 2 Enter the user name and password provided to you by PaySquare When you log in for the first time you will be asked to change your password and provide answers to two security questions You can select any of the questions provided in the drop down list Password Expired New Password Re enter new Password security Questions Select Security Question 1 None Enter Answer to Question 1 Select Security Question 2 None Enter Answer to Question 2 3 Enter and confirm your new password 23 02 2015 Page 7 of 64 vy T You must take into account the password rules required for MSO For more information see the section Password rules below 4 Select and provide responses to the 2 security questions T The answers to the security questions are only required again if you have forgotten your password and request a new one However this means that it is important that you select the questions for which it will be easiest for you to remember the answers that you provided L ZT E very user must have their own user name and password For security reasons and to prevent fraud you should never share your login details with anyone 2 2 Logging in Once you have set up your log in details as described ab
48. n amount The internal reference number used to identify the posting Rev Is either Yes if this is a Reversal or blank The value could be Yes for example if a chargeback was processed earlier but you have successfully defended it Currency of the transaction Amount of the transaction Acc Amt Gross amount posted to the account in the currency of the account This may therefore be different than the currency of the transaction Acc Charges Charges for the item displayed in the currency of the account Acc Amt Net The net amount of the item in the currency of the item Card Type The card brand used for the transactions This is only applicable for e Merchant Purchase Deposits e Merchant Debits e Chargebacks Batch No Batch number used to submit the transaction This is applicable for e Merchant Purchase Deposits e Merchant Debits If you want to view more detailed information about the batch you can click on the batch number to display the Processed Batches page or the Processed Transaction page The page displayed Acquirer Reference Number Only available for chargebacks Addendum ARN ARN created by transferring a transaction Fee Sequence Code__ Notapplicable Fee Sequence Not applicable Description 23 02 2015 Page 54 of 64 8 2 Viewing the account details In general you can use the Account Summary screen to view details of the postings to account If you require more detailed information you can also use the
49. nd downloaded Description 23 02 2015 Page 24 of 64 3 Profile details This chapter provides details about the various Profile pages which enable you to view information such as merchant data account and transaction charges and settlement details 3 1 Viewing the merchant details You can view the merchant details as known by PaySquare for example the name and address details accepted brands bank details and terminal details To view the merchant details take the following steps 1 If necessary select the merchant number Refer to the section Selecting a merchant in Chapter 2 for more details 2 Click the Profile menu 3 Click the Merchant Details option The following page is displayed Profile Merchant Details Floor Test Merchant Registration No 0 VAT No TAX ID Country State City URLTel No Merchant Category Company Name Netherlands Utrecht 5571 Motorcycle dealers 798 Other Miscellaneous Limited Floor Sax Retailer Category Legal Form Contact Name Service Tel No Client Language English Client Region By Country Credit Delta Indicator No NIA Active Hid Pay 09 08 2011 Billback Indicator Merchant Status Active Date Services Entitlements Bank Info Addresses Service Contract id Status Date Client Tariff Posting Method Settlement Method Billing level Parent Client No Parent Trade Name Statement Generation Statement Type Accou
50. nt Number Account Active Date Account Current Balance Visa CBDIP SMI Code Chart Reports Terminals References Requests Interpay DCC 2 Active Hid Pay11 07 2014 Standard 4 n a Posting date 6 Yes 01000000 PAYSQUARE DCC Suppress Use Default 00005858001 18 03 2005 0 00 EUR Notes Sales Statistics Payable Receivable Bank Sort Code BIC Swift Code Bank Account IBAN Funding Narrative DDays Calendar Days Payment Format Clesring Entity 9 INGBNL2A 123456 NL51INGB0000 123456 Bank Sort Code 0 BIC Swift Code INGBNL2A Bank Account 123456 IBAN NL51INGB0000123456 Funding Narrative DDays Calendar Days Payment Format Clesring Entity 23 02 2015 Page 25 of 64 The top part if the page contains general information including e Company details e Merchant contract details e Account details At the bottom of the screen the following tabs enable you to view additional information e Bank Info e Addresses e Services Entitlements e References e Sales Statistics For more information see the appropriate section below 3 1 1 General information The following general merchant information is displayed Field Description you are located the address of your website or your telephone number Service Contract id Status Date The applicable service contract processing the status of the contract the start date of the contract 23 02 2015 Page 26 o
51. nts e Transfers e Transfer reversals e Retrieval requests b it The currency of the chargeback transaction may be a currency other than the Euro You can view the applicable exchange rates using the FX rate option described in Chapter 10 5 1 About the Acquirer Reference Number An Acquirer Reference Number ARN is a number that uniquely identifies every presentment transaction and is used to identify all related transactions chargebacks representments etc ina chargeback lifecycle This ensures that it is possible to identify and group the transactions that belong together in the chargeback process The 11 digit slip number of the original presentment is embedded in positions 12 to 22 of the ARN and is also shown in the Orig Slip Number field 5 2 Viewing chargeback status To view the Chargeback Status page take the following steps i The acquirer dispute account is selected automatically when viewing chargeback details 1 If necessary select the merchant number Refer to the section Selecting a merchant in Chapter 2 for more details 2 Click the Transaction Activity menu option 3 Click Chargeback Status A screen similar to the following is shown 23 02 2015 Page 43 of 64 83 106 m e 20140816 Purchase USD 29 86 4 108 a 05 12 2014 1st Chargeback 1234567890123456 IA amm ee riie EUR 23 61 000000 20140816 USD 29 86 USD 29 86 44 3 1 S 3456 3456 20140816 Purchase USD 29 86 4 joase s Maiku
52. of 7 days e Ifyou have selected the option All Merchants the date range is restricted to 1 day Once you have entered or selected the required Search criteria click Search A page similar to the following is then displayed 23 02 2015 Page 39 of 64 Transaction Activity Processed Transactions Card No Transaction Type All v Acquirer BIN ICA All X Acquirer Ref Merchant Name Internal Merchant Account Auth Code Transaction Country All v FPI Batch No Transaction Currency All Currencies v Terminal Id Trans Amt From To Posting Date Start 10 12 2014 End 16 12 2014 4 Search Z Download Transaction Posting Trans La Merchant No Batch No Date Date Type Card No Status Feee Total Value Date Capture Method Charges 100 CCM151214 01 14 12 2014 14 12 2014 Purchase 3648 Cleared EUR 12 00 EUR 12 00 0 11 11 89 15 12 2014 ICC online auth offline pin 100 CCV141214 01 13 12 2014 13 12 2014 Purchase ae Cleared EUR 31 50 EUR 31 50 0 28 31 22 14 12 2014 ICC online auth pin 100 CCM141214 01 13 12 2014 13 12 2014 Purchase 3280 Cleared EUR 18 00 EUR 18 00 0 16 17 84 14 12 2014 ICC online auth offline pin 100 CCV131214 01 12 12 2014 12 12 2014 Purchase anr 1S YA Cleared EUR 20 00 EUR 20 00 0 18 19 82 13 12 2014 MS online suth signsture 100 CCM131214 01 12 12 2014 12 12 2014 Purchase 1153 Cleared EUR 21 00 EUR 21 00 0 19 20 81 13 12 2014 ICC online auth offline pin 100 CCM131214_01 12 12 2014 12 12 2014 P
53. ove the next time you log in you use the following procedure 1 Click on the MSO link The login dialog is displayed Unauthorised access to this system is strictly forbidden All user actions will be monitored Login to System User Name Password Forgotten Password 2 Enter the user name and password you provided during the initial log in process AN If you already have an MSO session open and you log in again with the same user name and password a message is displayed informing you that the first session will be terminated 2 2 1 Requesting a new password If you forget your password take the following steps 1 Click on the Forgotten Password button 2 Fill in your contact details in the dialog displayed Reset your password Step 1 of 3 Username Email Address Forgotten Email Unauthorised access to this system is strictly forbidden All user actions will be monitored 23 02 2015 Page 8 of 64 iV if you do cannot remember the email address that was registered for MSO click the Forgotten Email button The following dialog is then displayed User Name Name Email Phone Fax No Company Country NLD Netherlands v Unauthorised access to this system is strictly forbidden All user actions will be monitored You can then re enter your user details and the email address that you want to us Once you have entered the details click Submit You can now contin
54. rchant Floor Test Merchant Merchant No 1007000058538 M 00005858 Posting Date 17 12 2014 Chart Reports Sales v Chargeback Amount Available display options 5 If you can view more than one merchant you can optionally enter a different merchant number at the top of the window and click Change 6 Select the Posting Date The data displayed is for the 6 months previous to the Posting Date Select the type of report that you want to display See the table below for a description of the various report types 8 Click Search The selected chart is displayed in Vertical Bar 3D format You can use the display options to change the chart view 2 11 2 Selecting display options You can select various display options for the chart and also increase and decrease the size of the chart You can choose from the following options e Vertical Bar 3D chart For example e Horizontal Bar 3D chart For example 23 02 2015 Page 22 of 64 mSales m Chargebacks e Line chart Sales Chargebacks e Tabular report Sales Chargebacks 2 11 3 Zooming in and out You can increase the magnifying glass icons to increase and decrease the size of the chart when using the Vertical Bar 3D Horizontal Bar 3D and Line chart options Zoom in Hover your cursor over the N icon to zoom in on the chart The chart size will gradually increase Move your cursor away from the icon when the required magnification is
55. rchant e S The selected merchant is a sub group merchant s G The selected merchant is a group merchant 23 02 2015 Page 5 of 64 1 1 1 Merchant numbers Two numbers are used to identify merchants e External The longer of the 2 numbers is the external number This is the number registered for the merchant consisting of Merchant ID Contract ID or Site Number The Merchant ID Contract ID and Site ID are included in the letters sent to the merchant confirming registration of the contract and site Examples of these letters are shown in Annex 1 e Internal The shorter number is a unique number generated for use in MSO This is useful for quickly searching for merchants You can use both the external and the internal number wherever a Merchant Number can be filled in 1 2 Supported browsers To be able to log in to MSO you must have an internet connection Use with following browsers is approved e Internet Explorer 7 or later e Mozilla Firefox 2 or later e Chrome 23 02 2015 Page 6 of 64 2 Getting started This chapter describes how to log in to MSO and explains the layout of the user interface and the various options available to you while using the application 2 1 Logging in for the first time To be able to use MSO you will be provided with a link You will also receive an email with your user name and a separate e mail with your password To log in for the first time take the following steps 1 Clic
56. rchant number e If you are logged in as a group or sub group merchant a default merchant number will be selected based on your login details However you can view data for all merchants at a lower level in the hierarchy of the group or sub group by selecting that merchant ZTS When you are using MSO make sure you have selected the correct merchant as the content of many of the pages displayed depends on the selected merchant For more details on the different merchant types see the section About merchants 2 8 2 Selecting a merchant using the merchant number If you can view the data for more than one merchant you can take the following steps to change the merchant 1 Inthe Banner Selection box click on the arrow next to the currently selected merchant number 100700005858 00005853 i A Currently selected merchant 2 Select or enter the merchant number required 100700005858 00005656 M Y Floor Test Merchant EUR Paymnt Acct Retail gt Enter Merchant Number 00005978 a Change x search 3 Click Change 2 8 3 Selecting a merchant using the trade name You can select a merchant by entering or selecting the merchant s trade name If the merchant only has one account no selection is available 1 Inthe Banner Selection box click on the arrow next to the currently selected trade name 100700005656 00005656 M Y Floor Test Merchant gt EUR Paymnt Acct Retail e Merchant Details Enter Trade Name x
57. reached Zoom out Hover your cursor over the icon to zoom out on the chart The chart size will gradually decrease Move your cursor away from the icon when the required magnification is reached Cancel zoom Click on the 7 S icon to reset the chart to the original size 1 You cannot zoom in or out if you choose the Tabular display option 2 11 4 Viewing daily figures When you display charts using the Vertical Bar 3D Horizontal Bar 3D and Line chart options you can click on a month to view the daily figures for the selected month T This option is not applicable for the Tabular display option To view the daily figures 23 02 2015 Page 23 of 64 1 View a chart and select the view option as described in the previous sections 2 Toview the daily figures e If you are viewing a bar chart click on the column of the month for which you want to view the daily figures e If you are viewing a line chart click on the point above the applicable month You can see when it is possible to drill down as the cursor changes to a hand The daily figures are displayed as a vertical bar chart when you drill down but after the chart is displayed you can select one of the other display options An example of a vertical bar chart is shown below R L AP A ALA ALALA mSales m Chargebacks 2 11 5 Chart report types The following table provides a description of the various types of chart that can be displayed a
58. rogram Indicator Expiry Date The expiration date of the card Internal Merchant Internal Merchant Account Number Account E Wallet type This can be one of the following values e V V Me by VISA e S V Me by VISA including shipping address service s M MasterCard PPOL MasterPass e blank not an eWallet transaction 23 02 2015 Page 41 of 64 4 3 3 Viewing the merchant details You can view the merchant details by clicking on a merchant number in the Merchant No column on the Processed Transactions page The Merchant Details page is displayed For more details see Viewing the merchant details in Chapter 3 4 3 4 Viewing the batch details In the Batch No column of the Processed Transactions page the batch number is displayed as a link if s Itis the first batch in a transaction s Itis the first transaction on a page fa T As the batch name does not have to be unique more than one batch can have the same number To view the details of a batch click on the link The Transactions page is displayed which provides details of all the transactions in the batch 23 02 2015 Page 42 of 64 5 Chargeback details You can use the Chargeback Status page to view the details of disputed transactions You may for example want to view all the chargebacks for a specific day You can then download the result to a spreadsheet The following types of information can be displayed e Ist chargebacks e 2nd chargebacks e Representme
59. sentment This is also embedded in position 12 to 22 of the ARN Item Slip The 11 digit internal slip number used for the transaction item types 1st chargeback representment etc The authorisation code of the original presentment Number provided by original submitter of presentment Merchant DBA name The Doing Business As name of the merchant This is the name sent to the scheme during clearing that is the trade name atthe time of the transaction Merch Tran Ref Capture Method E Wallet Type The transaction reference number of the merchant Method used to capture the transaction data for example chip read swiped This can be one of the following values e V V Me by VISA e S V Me by VISA including shipping address service s M MasterCard PPOL MasterPass e blank not an eWallet transaction wi gt S S 9 ol gt Q e Q O O D 23 02 2015 Page 45 of 64 5 2 3 Viewing the Chargeback Status Detail page You can view the details of a specific transaction which is part of the chargeback lifecycle To do this click the ARN of the required transaction on the Chargeback Status page The Chargeback Status Detail page is displayed Transaction Activity Chargeback Status Chargeback Status Detail Transaction Type 1st Chargeback Reason Code Non possession of card Transfer acct Card No 1234567890123456 Merchant No H ARH 740 Acct Type Issuer Ref 000000 Trans fer Chargeback Amts Remaind
60. the condition that triggers the fee It is only relevant in certain circumstances Fee Mode Indicates whether the fee is generated or suppressed Fee Level Indicates the level at which fees will be generated Billing or Member 3 3 Viewing settlement instructions The Settlement page displays details of the settlement instructions associated with the currently selected merchant account The settlement instructions define how the account is to be settled Generally this would be through a payment interface such as ACH However it could also be an intra account settlement where the instruction moves the money to another merchant account To view the settlement instructions take the following steps 1 Click the Profile menu 2 Click the Settlements option The following page is displayed 23 02 2015 Page 30 of 64 Profile Settlement Settlement Instructions This account is the billing level account Service Contract Interpay DCC 2 Accoun t Type Paymnt Acct Retail Settlement Method SEPA Post day 1 Settlement Category Payable Clearing Channel GFF2 Paym out Source Closing balance Operator Period Daily Percentage 100 00 Minimum 0 00 Maximum 0 00 3 3 1 Settlement instructions If the Settlement Category field is set to Intra Account the Intra Account field shows the account type to which the settlement is posted otherwise the field is not displayed A message at the top of the page indicates if the
61. transfer Representment Second presentment to issuer 2nd chargeback from issuer The number of the card Only the last 4 numbers of the card are shown ARN The Acquirer Reference Number You can click on the number to view the Chargeback Status Detail page which provides more information about the chargeback A D P a Z o Reason code Reason description The chargeback reason code for the applicable card scheme with a description of the reason This field is not filled if it is not applicable for the item type The currency of the account to which the transaction is posted l 3 ro 5 The value of the transaction in the currency of the account O CN Chargeback Control Number The issuer reference number for the transaction This field is not filled if it is not applicable for the item type Orig Post Date The posting date of the original presentment Orig Tran Date The transaction date of the original presentment The transaction type of the original presentment Orig Tran Amt Merch Sett Amt Transaction amount in the currency of the original transaction The amount of the original presentment posted to the merchant account in the currency of the merchant before the deduction of any charges Netwk Sett Amt Currency and amount of interchange fee for the presentment settled with the payment network before deduction of charges Original Slip The internal slip number of the original pre
62. ue with the rest of the procedure 3 Click Submit after entering your username and email address An email will be sent to your e mail address with instructions on how to change your password You must reset your password within an hour of receiving the email otherwise you will have to repeat the procedure from step 1 4 When you click on the link in the email a dialog similar to the following is displayed Reset your password Step 2 of 3 Confirm your user id What is your most memorable phone number pref not your own Who is your favourite sports person Submit 5 Enter your user ID and the answers to the 2 security questions that you provided when you logged in for the first time 6 Click Submit The following dialog is displayed 23 02 2015 Page 9 of 64 New Password Re enter new Password Unauthorised access to this system is strictly forbidden All user actions will be monitored 7 Enter and confirm your new password You must take into account the password rules required for MSO For more information see the section Password rules below 2 2 2 Changing your password when it has expired For security reasons you must change your password every month When you log in a message will be displayed to inform you that your password must be changed or changed soon 1 When you enter your log in details and your password has expired the following screen is displayed Your passwor
63. up you can search for a specific merchant by filling in the merchant number e Amount of the transaction e Card number e Authorisation code 9 2 2 Viewing the results The following fields are displayed for each authorisation Description 23 02 2015 Page 60 of 64 Field Description The CVC2 Result Code MasterCard or CVV2 Result Code Visa For Visa the expected values are see also Visa manual VIP field 44 10 CVV2 Results Code M CVV2 Match N CVV2 No Match P Not processed S The CVV2 should be on the card but the merchant indicates it is not U The issuer is not certified or has not provided Visa with encryption keys For MasterCard the expected values are see also MasterCard manual data element 48 PDS 89 Y CVC1 incorrect magnetic stripe error M Matched correct CVC2 N CVC2 not valid P Processing not performed U Unregistered the issuer does not support this service Y is displayed if this is a code 10 merchant suspicious authorisation request otherwise it is empty Card type This can be M MasterCard V Visa ecomm Type Used to identify electronic commerce transactions Possible values are e ecomm An electronic commerce transaction e VbV A Verified by Visa electronic commerce transaction e UCAF A MasterCard UCAF SecureCode electronic commerce transaction The field is left blank if it is not an e commerce transaction Note For some acquirers it
64. urchase 8076 Cleared EUR 12 00 EUR 12 00 0 11 11 89 13 12 2014 ICC online auth offline pin 100 CCM131214_01 12 12 2014 12 12 2014 Purchase aera Clesred X 10 00 EUR 10 00 0 09 9 91 13 12 2014 ICC online auth offline pin 100 CCM131214_01 12 12 2014 12 12 2014 Purchase porn AT Clesred EUR 20 00 EUR 20 00 0 18 19 82 13 12 2014 ICC online auth offline pin 100 CCV121214 01 11 12 2014 11 12 2014 Purchase 8506 Clesred EUR 0 01 EUR 0 01 0 00 0 01 12 12 2014 ICC online auth pin 4 m Prev Page Next Page 1 9 9 If necessary use the scrollbars at the right hand side and bottom of the report to view the remaining columns and transactions if necessary A maximum of 100 transactions can be displayed on one page The following fields are displayed for each transaction Field Description Merchant No The external merchant number You can click on the link to view the merchant details For more information see Viewing the merchant details below Batch No The batch number assigned to the transaction If the number contains a hyperlink you can click on it to view the details of the batch For more information see Viewing the batch details below Transaction Date The transaction date supplied This is normally the date of the transaction on the payments page or at the point of sale Posting Date The date the transaction was posted Type The transaction type This is normally either e Purchase e Refund Card No The number of the card Only the last 4 num

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