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TeraPac User Manual

1. Unpacking the TeraPac M O TeraPac units are always shipped inside an associated Pelican case which weighs 22 Ibs Depending on the configuration of your TeraPac which can contain from three to eight disk drives each weighing 2 Ibs the TeraPac Pelican combo will weigh between 48 Ibs and 58 Ibs including the packaging If you are unable to lift this weight safely you should obtain assistance in unpacking and moving the system 1 Place the cardboard packing box containing the Pelican case and the TeraPac unit on the floor 2 Clear an area on a desk or table on which to place the TeraPac system 3 Carefully cut the tape on top of the outer cardboard packing box and open the box Figure 2 1 e ay oe 7 z eem L TP et ve os T 2M zreit aN i ee Gs en SS T 1 AT n v t sx i SAS ov Iu y A Adr tee x E mates T 5 k T Ext yn t 5 fa a gt J Y nmn n SEES 5 MD coL oy sy TAR E M vw x Mes E ii Wit Ik A deor Tiere Figure 2 1 Open the outer packing box 4 Have two people one on each side lift the Pelican case Keeping your back straight bending at the knees and using your legs as much as possible take the Pelican case out of the box TeraPac User Operation and Maintenance Guide Note In order to raise or lower the handle on the Pelican case use your thumb to slide the release catch to the right if looking toward the back of the case a
2. 14 Repeat steps 10 through 13 fir the remaining failed drives until all three drives are reported as being back online Figure 5 10 TeraPac User Operation and Maintenance Guide AGZ 83 h i ID 18 DISK 34939MB SEAGATE 3T336706LW Figure 5 10 15 Press the lt Esc gt key repeatedly until you are presented with the Exit dialog and then use the Up Down arrow keys to select the Yes option Figure 5 11 2003 Standard fdapter 01 Configure Initialize _ Objects Format Rebuild Check Consistency Reconstruct select YES Or Figure 5 11 16 Press the Enter key to confirm this selection 17 When you are presented with a message that the configuration has changed and you need to press the lt Ctrl gt lt Alt gt lt Delete gt keys to reboot press the Ctrl Alt Delete keys to reboot 18 Once the system has powered up into Windows right click on the My Computer icon on your desktop and then select left click the Manage item from the ensuing pop up menu 43 44 TeraPac User Operation and Maintenance Guide 19 Click the symbol next to the Storage item if this item is in its collapsed state in the left hand navigation pane and then select the Disk Management item This time the system does find the TeraPac drive as expected Figure 5 12 m Computer Management I mi File Action View Window Help inl x e mim amp me Computer
3. Click the Next button which will result in a dialog prompting you to select the disks and set the disk size for this volume Figure 4 36 Ensure that Disk 1 is selected New Volume Wizard Select Disks Y ou can select the disks and set the disk size for this volume x y Select the dynamic disk you want to use and then click Add Available Selected JAM Add lt Remove Remove All Total volume size in megabytes MB 53334 Maximum available space in MB 69994 Select the amount of space in MB e9994 B Back Cancel Figure 4 36 53 Click the Next button which will result in a dialog prompting you to assign a drive letter Figure 4 37 It is recommended that you accept whatever default the system recommends E in this case but you may change this if you wish New Yolume Wizard E X y Assign Drive Letter or Path For easier access You can assign a drive letter or drive path to your volume C Mount in the following empty NTFS folder Browse C Do not assign a drive letter or drive path Back Cancel Figure 4 37 54 Click the Next button which will result in a dialog prompting you format the disk Figure 4 38 It is recommended that you set the File System to NTFS set the Allocation Unit Size to Default 34 TeraPac User Operation and Maintenance Guide and rename the Volume Label to TeraPac or some other appropriate name It is also recommen
4. Figure 6 1 LSI MegaRAID SCSI 326 x BIOS Version H403 Dec 63 2663 Copyright c LSI Logic Corporation HA 1 Bus 4 Dev 6 MegaRAID SCSI 320 2X Standard FW 4138 DRAM 126MB SDRAM Following SCSI ID s are not responding Chamel 1 18 2 Logical Brive s found on the host adapter Z Logical Drive s handled by BIOS Press lt Ctrl gt lt gt to Run MegaRAID Configuration Utility Or press lt Ctrl gt lt H gt for WebBIOS Figure 6 1 2 Atthis point unless you ve previously disabled it a very annoying warning beeper will be trying to alert you to the fact that there is a problem However even though a drive has failed you can continue to use the data on the remaining drives in the array although it is strongly recommended that you replace the failed drive as soon as possible If you do wish to keep on using the TeraPac with a failed disk you will very quickly wish to turn the alarm off so press Ctrl M when prompted to do so which will take you into the MegaRAID utility Once you are in this utility use the Up Down arrow keys to highlight the Objects item in the Management Menu Figure 6 2 5 2003 Standard E Configure Initialize Db jects Format Rebuild Check Consistenc Reconstr Configure Objects like Adapter Parameters etc Figure 6 2 3 Press the lt Enter gt key to select this item and then use the Up Down arrow keys to highlight the Adapter item in the ensuing menu Figure 6 3 Tera
5. combination with any hardware or software products provided by third parties that the operation of the Software will be uninterrupted or error free or that all defects in the Software will be corrected This limited warranty is void if failure of the Software has resulted from accident abuse or misapplication MaxVision s entire liability and your sole and exclusive remedy shall be at MaxVision s option either to a correct or help you work around or avoid a reproducible Error or b replace defective diskettes or compact disks Any replacement Software will be warranted for the remainder of the original Limited Software Warranty Period Limited Warranty for the Product MaxVision warrants to the original end user only that all Products sold by MaxVision will be free from defects in material and workmanship and conform substantially to the applicable standards set forth in the Documentation under normal use for a period of 365 days from the date of original sale This limited warranty is void if failure of the Product has resulted from accident abuse or misapplication If MaxVision confirms a Product is defective after you have obtained a Return Materials Allowance Number for such Product and at your expense have returned the Product to MaxVision for inspection MaxVision will at its election repair or replace such Product at no charge to you Replacement Product may be either new or remanufactured In the event that the Product returned is n
6. key to confirm this selection and observe the system display the current configuration Figure 6 23 TeraPac User Operation and Maintenance Guide 55 ana Conf i Initi Objec Forma Check Recon Rebui lt Ch 1 ID 10 DISK 34999MB SEAGATE T336706LW Figure 6 23 29 Use the Up Down keys to highlight the failed drive and then press the lt Space gt key to select this drive it will start flashing to indicate that it has indeed been selected 30 Press the lt F10 gt key to initiate the rebuild process and use the Up Down keys to highlight the Yes option in the ensuing menu Figure 6 24 rebuild Drives Res NO Figure 6 24 31 Press the Enter key to confirm this selection and observe the real time display showing the progress of the replacement drive being integrated into the array Figure 6 25 56 TeraPac User Operation and Maintenance Guide Rebuild Physical Drives in Progress h 1 Targ 10 Figure 6 25 32 Press the lt Esc gt key repeatedly until you are presented with the Exit dialog and then use the Up Down arrow keys to select the Yes option Figure 6 26 Initialize Objects Format 5 Rebuild Check Consistency Reconstruct Select YES Or Figure 6 26 33 Press lt Enter gt to confirm this selection and then when prompted to do so press lt Control gt lt Alt gt lt Delete gt to reboot the system TeraPac User Operation and Mainte
7. Alarm is Enabled Figure 6 5 6 Press the lt Enter gt key to select this item and then use the Up Down arrow keys to highlight the Yes item in the ensuing menu Figure 6 6 MegaRAID BIOS Conf ign on Utility UerllB13 Dec 65 2003 3 dapter 1 Clear Configuration FlexRAID PowerFail ENABLED Fast Initialization ON Adapter Disk Spin up Timings Configure Logical Driv Cache Flush Timings Initialize Physical Dri Rebuild Rate Objects Channel Alarm Control Other Adapter Information Factory Default Check Consistenc Disable BIOS Reconstruct Other Adapter Options Select YES Or NU Figure 6 6 7 Press the lt Enter gt key to confirm this selection 8 Press the lt Esc gt key repeatedly until you regress to the main Management Menu then use the Up Down arrow keys to highlight the Configure item Figure 6 7 TeraPac User Operation and Maintenance Guide Initialize Ob jects Format Rebuild Check Consistency Reconstruct onf igure Logical prive s Figure 6 7 9 Press the lt Enter gt key to select this item then use the Up Down arrow keys to highlight the View Add Configuration item in the ensuing menu Figure 6 8 Dec 65 2003 Standard Adap Conf igure ment Easy Configuration Configure New Configuration Initialize iew Add Conf igura Ub jects Con Format Specify Bootable Logical Drive Check Consistency 2 9 X ww Reconstruct figuration uiewn To The Existing Configuratio
8. Computer Management mi File Action View Window Help Seer Computer Management Local volume Layout Type File System Status Capacity Free Space System Tools E C Partition Basic NTFS Healthy System 34 17 GB 28 85 GB m Event Viewer te Simple D NTFS Healthy 65 35 GB 68 29 GB Hg Shared Folders A Local Users and Groups Fa Performance Logs and Alerts a Device Manager Eel Storage o FEN Removable Storage Disk Defragmenter JR Disk Management 4 a Services and Applications p E Disk 0 Basic C 34 17 aB 34 17 GB NTFS Online Healthy System SPDisk 1 Dynamic TeraPac E 58 35 GB 68 35 GB NTFS Online Healthy gt Bg Unallocated Bg Primary partition B Simple volume Figure 6 11 15 Remember that you can continue to use your TeraPac in the short term but you should replace the failed drives as soon as possible Once you are ready to replace the failed drive power down your system disconnect the TeraPac lie it face down on the table and remove the four screws holding the back cover Figure 6 12 16 Lift the cover away to reveal a brass colored retaining and protection plate Figure 6 13 Figure 6 12 Figure 6 13 17 Remove all of the screws attaching the brass colored retaining and protection plate to the hard disks and the rest of the chassis Figure 6 14 18 Stand the TeraPac up to provide full access to its internals F
9. Management Local volume Layout Type File System Status Capacity Free Space system Tools E C Partition Basic NTFS Healthy System 34 17 GB 28 85 GB Hg Event Viewer te Simple D NTFS Healthy 58 35 GB 68 29 GB Hg Shared Folders A Local Users and Groups Fa Performance Logs and Alerts a Device Manager Eel Storage o HA Removable Storage n Disk Defragmenter PO Disk Management 4 las Services and Applications F Disk 0 Basic C 34 17 aB 34 17 GB NTFS Online Healthy System ZPDisk 1 Dynamic TeraPac E 58 35 GB 66 35 GB NTFS Online Healthy gt Bg Unallocated gg Primary partition B Simple volume Figure 5 12 TeraPac User Operation and Maintenance Guide Chapter 6 Detecting Isolating and Replacing a Failed TeraPac Disk 45 46 TeraPac User Operation and Maintenance Guide The Detection Isolation and Replacement Process In this Chapter we will walk through the process of recovering from a drive failing in the TeraPac s RAID array For the purposes of these discussions we will assume a system configuration identical to those discussed in Chapters 3 and 4 That is the MaxPac contains a MegaRAID card with Channel 2 controlling the C internal system drive and Channel 1 controlling a TeraPac containing three drives 1 Let s assume that the third disk in the TeraPac drive 10 has failed Power up the system and observe the MegaRAID report the failed drive
10. On Selected Logical Drive s Figure 4 23 36 Press the lt Enter gt key to confirm your selection which will result in a real time progress report being displayed on the screen Figure 4 24 TeraPac User Operation and Maintenance Guide 27 Logical Drive 1 ogical Drive Z Figure 4 24 37 When the progress reaches 100 you will be presented with the Press Any Key To Continue message in the status bar at the bottom of the screen Figure 4 24 so press any key to continue 38 Press the lt Esc gt key repeatedly until you are presented with the Exit dialog and then use the Up Down arrow keys to select the Yes option Figure 4 25 108 Configuration Utility V Management Menu Configure Initialize Objects Format Rebuild Check Consistency C Reconstruct lect YES Or Figure 4 25 39 Press the lt Enter gt key to confirm this selection 40 When you are presented with a message that the configuration has changed and you need to press the lt Ctrl gt lt Alt gt lt Delete gt keys to reboot press the Ctrl gt lt Alt gt lt Delete gt keys to reboot This time when the system does start to reboot you will see the MegaRAID controller report that it now finds two logical drives as part of the system Figure 4 26 TeraPac User Operation and Maintenance Guide LSI MegaRAID SCSI 320 x BIOS Version H469 Dec 63 2003 Copyright c LSI Logic Corporation WA 1 Bus 4 Dev 0 MegaRAID SCSI 3280 2X St
11. RAID Size Stripes StrpSz Drive state Check Consistency 1 i 34999MB 1 54K 1 Reconstruct Z 5 53993B8MD j Configuration is Saved Press Any Key To Continue Figure 4 14 24 As the dialog suggests you may press any key to continue which will return you to the View Add Configuration dialog Figure 4 15 Conf igu Easy Configuration Configure New Configuration HEC NUiewhdd Configuration Objects Clear Configuration 5 Format Specify Bootable Logical Drive Rebuild n t Check Consistency Reconstruct ro ee Sh Dor a T ew Add To The Existing Configuration Figure 4 15 25 As we now wish to verify our configuration press the lt Enter gt key to select this option Observe the system scanning the disks as reported in the status bar at the bottom of the window The system will eventually report that all of the disks are now officially online Figure 4 16 TeraPac User Operation and Maintenance Guide 23 Ch 1 ID 8 DISK 34933HB Figure 4 16 26 Press the F3 Key to see the logical drives which will result in the Logical Drives Configured dialog appearing on the screen Figure 4 17 ONLIN Logical Drives Configured RAID Size WStripes Strpsz Drive State Q 34999MB 64KB OPTIMA 5 69998MB 3 64KB OPTIMAL Figure 4 17 27 In the case of our example configuration logical drive 1 is the system disk with a RAID level of 0 while logical drive 2 is our TeraPac array with a RAID level of
12. state is automatically controlled by the MegaRAID controller via the TeraPac s data control cable TeraPac User Operation and Maintenance Guide Chapter 3 Powering up a New MaxPac TeraPac Combo 10 TeraPac User Operation and Maintenance Guide Before You Start The instructions in this chapter assume that you have just taken delivery of a new MaxPac TeraPac combo and that you are about to power them up for the very first time 1 Unpack your MaxPac X Class system and connect its cables power mouse keyboard and network as described in the MaxPac X Class User Operation and Maintenance Guide Note Do NOT power up your MaxPac until you have connected it to the TeraPac as discussed later in this Chapter Also in the case of dual or triple display systems do not unfold the display screens at this time wait until after you have connected the TeraPac to the MaxPac 2 Unpack your TeraPac unit and connect it to the MaxPac as described in Chapter 2 of this manual 3 In the case of dual or triple display MaxPac systems unfold the display screens at this time Powering up Your MaxPac TeraPac Combo The following instructions assume that the system has been configured such that one channel of the MegaRAID card is controlling an internal SCSI disk the main system disk on one of its channels and the external TeraPac RAID array on its other channel 1 Power up the MaxPac as discussed in the MaxPac X Class User Operation and Main
13. 1 L1 Computer Management E E x mi File Action View Window Help ome Computer Management Loca Volume Layout Type Eie system Staus Cepecty Free Spare li system Tools E pCi Partition Basic NTFS Healthy System 34 17 GB 28 85 GB H n Event viewer fa Shared Folders a Local Users and Groups Performance Logs and Alerts 3 Device Manager H T Storage Removable Storage 7 Disk Defragmenter Pod Disk Management B T Services and Applicatians SPDisk 0 Basic Si ps EE gno 34 17 GB NTFS online Healthy System lt 4 Disk 1 Dynamic 58 35 GB Online Figure 4 32 49 Observe that in Figure 4 32 the right hand area associated with Disk 0 the C drive shown with diagonal lines Click your mouse in the corresponding area associated with Disk 1 to see that become shaded selected Figure 4 33 LT Computer Management mi File Action View Window Help melas E Computer Management Local volume Layout Type File System Status Capacity Free Space EE p System Tools E C Partition Basic NTFS Healthy System 34 17 GB 28 85 GB E amp i Event Viewer H 6 Shared Folders A Local Users and Groups Performance Logs and Alerts a Device Manager a T Storage Removable Storage Disk Defragmenter iBl x Disk Management 4 gt H He Services and Applications ZS Disk 0 Basic C 34 17 GB
14. 34 17 GB NTFS Online Healthy System Disk 1 Dynamic 568 35 GB inline Figure 4 33 50 Now right click in this shaded area and select left click the New Volume item in the ensuing pop up dialog This will result in the New Volume Wizard appearing on your screen Figure 4 34 32 TeraPac User Operation and Maintenance Guide New Volume Wizard X Welcome to the New Volume Wizard This wizard helps vau create volumes on dynamic disks A volume is a portion of one or more hard disk drives that iz treated as a separate disk fou can format a volume with a file system you gain access to a volume through a drive letter ar mount point To continue click Next Figure 4 34 51 Click the Next button which will result in a dialog prompting you to select the type of volume you wish to create Figure 4 35 Ensure that the Simple option is selected New Yolume Wizard E Select Volume Type There are five types of volumes simple spanned striped mirrored and AAID 5 Select the volume you want to create Spanned C Striped Description A simple volume is made up of free space on a single dynamic disk Create a simple volume if vau have enough free disk space for your volume on one disk You can extend a simple volume by adding free space from the same disk or another disk Back Cancel Figure 4 35 TeraPac User Operation and Maintenance Guide 33 52
15. 5 make a note of the corresponding values on your system for future reference 28 Now we wish to make sure that the system still plans to boot up off the main operating system disk so pPress the lt Esc gt key one or more times until you reach the Configure menu then use the Up Down arrow keys to highlight the Specify Bootable Logical Drive item Figure 4 18 24 TeraPac User Operation and Maintenance Guide Conf igu nagement Easy Configuration Configure New Configuration Initialize View Add Configuration Objects 2 Format Rebuild Check Consistenc Reconstruct Figure 4 18 29 Press the Enter key to select this item which will result in the Logical BootDrive sub dialog appearing at the bottom of the screen Figure 4 19 ndard Adapter Easy Configuration Configure New Configuration Initialize View Add Configuration Objects Clear Configuration Format Specify Bootable Logical Drive Rebuild Check Consistency Er Reconstruct Figure 4 19 30 Use the numeric keypad to specify the number of the logical drive from whence you wish the system to boot logical drive 1 which equates to the main system drive in the case of this example configuration then press the Enter key to accept this value 31 Press the lt Esc gt key repeatedly until you reach the main Management menu then use the Up Down arrow keys to highlight the Initialization item Figure 4 20 TeraPac U
16. M to Run Configuration Utility Or press lt Ctrl gt lt H gt for WebBIOS or any other Key to Continue Figure 5 3 5 Press the lt Ctrl gt M key combination when you are invited to do so which will bring up the MegaRAID configuration utility interface 6 Use the Up Down arrow keys to highlight the Objects item in the Management Menu Figure 5 4 40 TeraPac User Operation and Maintenance Guide Rebuild Check Consistency gt Reconstruct Configure Objects like Adapter Parameters etc Figure 5 4 7 Press the lt Enter gt key to select this item then use the Up Down keys to highlight the Physical Drive item in the ensuing menu Figure 5 5 Hb jec anagemen Adapter Configure Logical Drive Initialize Ob jects Channel Format Rebuild O Check Consistency amp Reconstruct Change Physical Drive Parameters Figure 5 5 8 Press the lt Enter gt key to select this item Observe the system scanning the drives as reported in the status bar in the bottom of the window Eventually the system will return the Physical Drive Selection Menu Figure 5 6 TeraPac User Operation and Maintenance Guide 1 D 8 DISK 34999MB SEAGATE ST336766LW Figure 5 6 9 Observe the three Failed drives associated with Channel 1 on the left hand side of the screen These are the drives we have to reestablish without losing and of the data they contain 10 Use the Up Down arrow keys to highlight one of the
17. Pac User Operation and Maintenance Guide Utility V Configure Logical Drive Initialize Physical Drive Objects Channel Format Rebuild Check Consistency Reconstruct Change Adapter Related Parameters Figure 6 3 4 Press the lt Enter gt key to select this item and then use the Up Down arrow keys to highlight the Alarm Control item in the ensuing menu Figure 6 4 nfiguration Utility VerU813 Dec Q5 2003 Standard fidapter 01 ef B Adapter 1 Clear Configuration FlexRAID PowerFail Fast Initialization Disk Spin up Timings Configure Logical Driv Cache Flush Timings Initialize Physical Dri Rebuild Rate Objects Channel Alarm Control al Format Other Adapter Information Rebuild Factory Default Check Consistency Disable BIOS Reconstruct Other Adapter Options View Change Speaker State Figure 6 4 5 Press the lt Enter gt key to select this item and then use the Up Down arrow keys to highlight the Disable Alarm item in the ensuing menu Figure 6 5 48 TeraPac User Operation and Maintenance Guide dapter 1 Clear Configuration FlexRAID PouerFail ENABLED bjects Fast Initialization ON anagemen Adapter Disk Spin up Timings Configure Logical Driv Cache Flush Timings Initialize Physical Dri Rebuild Rate Channel Alarm Control Other Adapter Information Factory Default Check Consistency Disable BIOS Reconstruct Other Adapter Options Silence Alarm
18. TeraPac User Operation and Maintenance Guide MaxVision Corporation 495 Production Avenue Madison AL 35758 USA Part Number 209 0029 0 i TeraPac User Operation and Maintenance Guide Warranties and Liabilities MaxVision Corporation warrants that the Product in the course of its normal use will conform to MaxVision s specifications and be free from defects in material and workmanship for a period of twelve 12 months from the date of the original sale Such warranty commences on the purchase date appearing on the invoice The original end user is entitled to customer support through telecommunication during normal MaxVision business hours and email support to be responded to as support staff are available Such support shall be limited to hardware operations and the software required operating such hardware Upon written request and subject to the availability of MaxVision personnel additional support may be provided by MaxVision in its sole discretion on a time and materials basis Limited Warranty for Software MaxVision warrants to the original end user only that the Software as delivered at the time of purchase will perform in MaxVision hardware and that the original diskettes or compact disks are free from defects in material and workmanship under normal use for a period of thirty 30 days from the date of original sale provided the Software is used with a MaxVision unit MaxVision makes no warranty that the Software will work in
19. TeraPac are always numbered starting at 8 The minimum number of disks in a TeraPac are three because this is the smallest number that can support RAID 5 in which case these would be numbered 8 9 and 10 The maximum number of drives is eight which will be numbered from 8 to 15 17 Press the Space key to select the required array which will turn from Gray as shown in Figure 4 8 to Green as shown in Figure 4 9 ONLIN Figure 4 9 18 Press the lt F10 gt key to configure the selected array which will result in the Logical Drives Configured dialog Figure 4 10 20 TeraPac User Operation and Maintenance Guide 1 ME BIOS Configuration Utility VerU813 Dec 05 2003 Standard i t Logical Drives Configured RAID Size Stripes StrpSz Drive State 34999MB 64kB OPTIMAL Logical Drive 02 Size 69998MB Advanced Menu Accept Figure 4 10 19 From the area in the lower left hand side of the screen we can see that Logical Drive 02 is currently selected Also that the default RAID level that will be applied is RAID 5 If you are happy with this RAID level proceed to step 21 Alternatively if you wish to change this RAID level use the Up Down arrow keys to highlight the RAID item as shown in Figure 4 10 Next press the lt Enter gt key to access the RAID Level sub dialog and use the Up Down arrow keys to highlight the required RAID level we ve decided to keep RAID 5 as shown in Figure 4 11 1 M BIOS Co
20. View Window Help mimm E eE Computer Management Local Volume Layout Type File System Status Capacity Free Space Eds System Tools E C Partition Basic NTFS Healthy System 34 17 GBE 28 85 GB Hga Event Viewer E E Simple D Formatting 568 35 GB 68 35 GB H Shared Folders 5 81 Local Users and Groups Fa Performance Logs and Alerts Device Manager Eel Storage o FEN Removable Storage d Disk Defragmenter Disk Management 4 las Services and Applications ZPDisk D Basic C 34 17 GB 34 17 iB MTFS Online Healthy System Disk 1 Dynamic E 58 35 GB 68 35 GB Online Formatting Y 4 Bg Unallocated gg Primary partition B Simple volume Figure 4 40 36 TeraPac User Operation and Maintenance Guide 57 Wait until the status of drive E changes to Healthy Figure 4 41 at which point the process is complete L1 Computer Management EB E x mi File Action View Window Help e mim g mes Computer Management Loca volume Layout Type File System Status capacty Free space I System Tools E C Partition Basic NTFS Healthy System 34 17 GB 28 85 GB Hga Event Viewer EJTe Simple D NTFS Healthy 58 35 GB 68 29 GB Hg Shared Folders Local Users and Groups Fa Performance Logs and Alerts E Device Manager SEET Storage ERES Removable Storage Disk Defragmenter JRE Disk Management 4 as Services and Applic
21. WITH YOU If a disclaimer of implied warranties is not permitted by law the duration of any such implied warranty is limited to ninety 90 days from the date of purchase by the original end user Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last so such limitations or exclusions may not apply to you This limited warranty gives you specific legal rights and you may also have other rights which vary from jurisdiction to jurisdiction Liability Exclusions and Limitations IN NO EVENT SHALL MAXVISION OR ITS LICENSORS OR SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING LOST PROFITS LOSS OF USE OR INTERRUPTION OF BUSINESS OR FOR LEGAL FEES ARISING OUT OF THE USE OF THE SOFTWARE OR THE PRODUCT REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT TORT INCLUDING NEGLIGENCE STRICT PRODUCT LIABILITY OR OTHERWISE EVEN IF MAXVISION OR ITS LICENSORS OR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO EVENT WILL COMPANY S AGGREGATE LIABILITY HEREUNDER EXCEED THE PURCHASE PRICE PAID BY YOU This limitation shall apply notwithstanding any failure or inability to provide the limited remedies set forth above Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation s or exclusion s may not apply to you TeraPac User Operation and Ma
22. ac User Operation and Maintenance Guide Before You Start The instructions in this chapter assume that you have just taken delivery of a new TeraPac RAID array that you wish to use with an existing MaxPac X Class system In this case there are many different configuration possibilities for example a Your MaxPac may have an IDE hard drive as its main system disk In this case your TeraPac will be shipped to you with an associated MegaRAID SCSI control card You should first insert this PCI card into your MaxPac as discussed in the MaxPac X Class User Operation and Maintenance Guide b Your MaxPac may have a SCSI hard drive as its main system disk where this disk has its own dedicated SCSI card In this case your TeraPac will be shipped to you with an associated MegaRAID SCSI control card You should first insert this PCI card into your MaxPac as discussed in the MaxPac X Class User Operation and Maintenance Guide Note Theoretically you could remove the existing SCSI card from the MaxPac system and use one of the channels from the MegaRAID card to control the internal system disk However this is NOT recommended this option should only be exercised in the case of an overwhelming need to do sO such as a lack of available PCI slots c Your MaxPac may have a SCSI hard drive as its main system disk and this disk may be driven by one channel of a MegaRAID SCSI control card in which case the other channel is free to be used to co
23. ack knurled thumbscrews on either side of the case Figure 2 4 Unscrew these screws Figure 2 5 pull the cover away from the main unit and lay it on the desk Figure 2 6 Figure 2 5 Figure 2 6 TeraPac User Operation and Maintenance Guide 7 2 Insert your thumb and index finger into the two holes located toward the center of the inside cover Figure 2 7 and lift this cover away to reveal the TeraPac s data control cable and power cable Figure 2 8 x Figure 2 7 Figure 2 8 3 Now pull the right hand thumbscrew out from the main case and slide the protective panel out of the way to reveal the data control and power connectors Figure 2 9 4 Turn the TeraPac around such that its connectors face the MaxPac system Figure 2 10 Figure 2 9 Figure 2 10 TeraPac User Operation and Maintenance Guide 5 Plug one end of the TeraPac s data control cable into the main MaxPac system Figure 2 11 Note Make sure that you tighten the jack screws so as to hold the connector firmly in place 6 Plug the other end of the data control cable into the TeraPac Figure 2 12 Note Make sure that you tighten the jack screws so as to hold the connector firmly in place W ie H r ae P p Figure 2 12 7 Connect the TeraPac s main power cable Figure 2 13 and plug the other end into an appropriate power supply Figure 2 13 Note The TeraPac doesn t have an On Off power switch because its power up
24. andard FU 4138 DRAM 128MB SDRAM 2 Logical Drive s found on the host adapter 2 Logical Drive s handled by BIOS Press lt Ctrl gt lt M gt to Run MegaRAID Configuration Utility Or press lt Ctrl gt lt H gt for WebBIOS Figure 4 26 41 Allow the system to boot all the way into Windows 42 Right click on the My Computer icon on your desktop and then select left click the Manage item from the ensuing pop up menu 43 Click the symbol next to the Storage item if this item is in its collapsed state in the left hand navigation pane and then select the Disk Management item As we have a newly initialized array the Initialize and Convert Disk Wizard should automatically appear If you draw this dialog out of the way for a moment you should see two disk drives similar to those shown in Figure 4 27 LT Computer Management i i zd ojx m File Action View Window Help Computer Management Local volume Layout Type File System E System Tools fc Partition Basic NTFS Healthy System 34 17 GB 28 85 GB E En Event Viewer H Shared Folders na Sj Local Users and Groups ss Storage Removable Storage a Disk Defragmenter Disk Management 2 8 Services and Applications 4 ZPDisk 0 Basic 34 17 GB online Healthy System Disk 1 Unknown 568 35 GB 68 35 GB Mot Initialized Unallocated Figure 4 27 N Note In this example Disk 0 drive C is the main s
25. ated power up and initialized together which is the way a new MaxPac TeraPac combo arrive when you purchase them together you should never subsequently power up the MaxPac without having the TeraPac connected to it In the unfortunate event that you do power up the MaxPac without having the TeraPac connected to it see Chapter 5 in this manual for details on how to recover from this situation Documentation Conventions Icons Fonts Q The information icon is used to annotate important information Q The exclamation icon is used to annotate cautionary information Italics font is used for emphasis book titles commands and path and file names Bold may be used to emphasize text highlight menu items and denote the titles of dialog boxes Menu Command identifies the path used to select a menu command LI oD EB LH Courier fontis used for program listings and for any text messages that the software displays on the screen Note describes important information warnings or unique commands Select means click the left mouse button on the indicated item Click left or just click means click the left mouse button on the indicated item Click middle means click the middle mouse button on the indicated item Click right means click the right mouse button on the indicated item Double click means click twice consecutively with the left mouse button OOO D D O O Drag left or just drag mea
26. ations m Disk 0 Basic C 34 17 G6 34 17 GB NTFS Online Healthy System Disk 1 Dynamic TeraPac E 55 35 GB 58 35 GB NTFS Online Healthy Y 4 gt Bg Unallocated gg Primary partition B Simple volume Figure 4 41 58 It is recommended that you copy a few large files and folders from the main system drive to the TeraPac array to ensure that everything is working as expected don t forget to delete these files from the TeraPac when you have completed your tests Note Whenever you wish to use your MaxPac in the future ensure that your TeraPac has power and is connected to the MaxPac before powering up the MaxPac TeraPac User Operation and Maintenance Guide Chapter 5 Recovering From Powering Up a MaxPac Without Its TeraPac 38 TeraPac User Operation and Maintenance Guide The Recovery Process Once you have mated a TeraPac to a MaxPac you should always have them connected together when you power up the MaxPac If you do happen to forget to connect the TeraPac or run into a similar circumstance such as failing to have the TeraPac supplied with power for example then the MegaRAID controller card will become confused when it fails to see the expected configuration In this Chapter we will walk through the process of recovering from this situation For the purposes of these discussions we will assume a system configuration identical to those discussed in Chapters 3 and 4 That is the MaxPac contains a M
27. ded that you check the Quick Format box unless you are operating under security requirements that oblige you to perform a full format New Volume Wizard B X y Format Volume To stare data on this volume you must format it First Choose whether vau want to format this volume and if so what settings you want to use Do not format this volume f Format this volume with the following settings File system NTFS id Allocation urit size Defaut Volume label TeraPac I iPerform a quick format Ixp tcp re EN E UENE Enable file and folder compression Back Cancel Figure 4 38 55 Click the Next button to receive the Completing the New Volume dialog Figure 4 39 TeraPac User Operation and Maintenance Guide 35 New Volume Wizard X Completing the New Volume Wizard ou have successfully completed the New Volume Wizard fou selected the following settings Disk selected Disk 1 Volume size 69994 MB Drive letter or path E File system MTFS Allocation unit size Default Volume label TeraPac Quick Format res To close this wizard click Finish Back Cancel Figure 4 39 56 Click the Finish button to complete the formatting operation In the Computer Management window you will now observe that Disk 1 has now been allocated the E drive letter and its status changes to Formatting Figure 4 40 L1 Computer Management E B x m File Action
28. e number of the failed drive The point is that the replacement drive must be keyed to match the number of the failed drive 25 Once you have keyed the new drive to match the number of the failed drive insert the drive into the TeraPac by performing the above steps in reverse order 26 Reconnect the TeraPac s power and data control cables and then power up the MaxPac This time the MegaRAID controller will report that it finds two logical drives one of which is Degraded Figure 6 21 TeraPac User Operation and Maintenance Guide LSI MegaRAID SCSI 320 x BIOS Version H409 Dec 03 2003 Copyright c LSI Logic Corporation Wa 1 Bas 4 Dev 6 MegaRAID SCSI 320 2X Standard FU 4138 DRAM Er NC 2 Logical Drive s found on the host adapter 1 Logical Drive s Degraded 2 Logical Drive s handled by BIOS Press lt Ctrl gt D to Bun MegaRAID Configuration Utility Or press lt Ctrl gt a gt for UebBI05 Figure 6 21 27 Press Ctrl M when presented with the opportunity to do so thereby entering the MegaRAID configuration utility Use the Up Down keys to highlight the Rebuild item in the main menu Figure 6 22 Configure Initialize Objects Format Rebuild Check Consistency Reconstruct Rebuild Physical Drivets Figure 6 22 28 The Rebuild option will bring this drive into the RAID array and reload it with its share of the RAID 5 related data from the other drives in the array Press the lt Enter gt
29. egaRAID card with Channel 2 controlling the C internal system drive and Channel 1 controlling a TeraPac containing three drives In order to demonstrate the recovery process we first have to cause the problem situation to occur 1 Ensure that the system is powered down disconnect the TeraPac s data control cable from the MaxPac and then power up the MaxPac again In the boot up sequence you will see the MegaRAID controller report that SCSI IDs 8 9 and 10 ob Channel 1 are failing to respond Figure 5 1 LSI MegaRAID SCSI 328 x BIOS Version H469 Dec 83 2003 Copyright c LSI Logic Corporation H 1 Bus 4 Dev 6 MegaRAID SCSI 320 24 Standard FW 413B DRAM 128MB SDRAM Following SCSI ID s are not responding Channel 1 8 9 18 2 Logical Drive s found on the host adapter 2 Logical Drive s handled by BIOS Press lt Ctrl gt lt W gt to Run MegaRAID Configuration Utility Or press lt Ctrl gt lt H gt for WebBl0S Figure 5 1 2 Unfortunately the MegaRAID controller doesn t cause the system to pause and warn you that a potential problem is about to occur Instead it allows the system to boot up all the way into Windows by which time you really do have a problem Once you are in Windows right click on the My Computer icon on your desktop and then select left click the Manage item from the ensuing pop up menu 3 Click the symbol next to the Storage item if this item is in its collapsed state in the left hand navi
30. eplacing a Failed TeraPac Disk 45 The Detection Isolation and Replacement Process cccccccecceccseeceeceeeceeeeeeceeeceeeseeceeeaeeeeesseeseeeseeseeseesaees 46 Appendix A Contacting MaxVision Support RMA and Serial Numbers eere eee 57 Repairing Replacing Products Accessories cccccsscccssccceeeecseeceuceceuceceueesaeeceueecsueecaueeseeeeueeseusessueesseesnaeesaes of Contacting Technical Support and RMA Numbers esssssssssssssssseseeeenn nne nennen nnne nnn anne nnne nnns 57 Next Business Day Delivery On site Service for Parts ccccccccccceececeeeeseeceeeeeeeeeaeeeseeeseueesaeeeseeessnseeseeeeaes of TeraPac User Operation and Maintenance Guide Chapter 1 Introduction and Very Important Must Read Information TeraPac User Operation and Maintenance Guide Very Important Information RAID Arrays in general and RAID controllers in particular can be somewhat tricky to work with It is very easy to lose your data and your operating system if you execute an incorrect sequence of commands Thus unless you are very experienced in the use of the MegaRAID SCSI controller card and its BIOS level setup utility it is strongly recommended that you follow the step by step instructions provided in this manual In particular note that once you have a MaxPac and TeraPac that have been m
31. escccseeceeeeceeeecaueecaeeecaeeecaueesaeeecseeseueesaueesaueesaeeseseeseueeseaeesaass 4 Iispect tne TeraPac oDIDIGblo sus uosesideis o cabo m toca rtt db ese en doses cU utm dtes oh ce md du read dass cutus ditas 4 Unpdckirig ine Fera dud cuoc basstua Mts ca ho Rd Da nace voce shoe shes a n ta weak Verse Nees sacha a Es C oso isst ibedt ed idee tos 4 Location and Power Requirements s elseeessssssesseeesese sese sese sene nnne sane ase sase sese ase sase esee se sana sanas 6 Seting Up Your Tera aC ass T TImE 6 Chapter 3 Powering up a New MaxPac TeraPac Combo cccccsccescceeeeeeeeeeeeceeeeeeseeeeceneeenecenseenesenscnesonessenesens 9 BEDENO SAE N E a E A M N 10 Powering up Your MaxPac TeraPac Combo ccccccccsecccececeeeeseeeaeeeseeeeseeeeseeeeseeesseeeseeeeseueesaeeeseeesaneeeseeeeaes 10 Chapter 4 Adding a New TeraPac to an Existing MaxPac leeeeeeeeeeee esee seen n enn n nnn nnn nnn 13 BLS 0 oa eie ERR TU NONE P 14 Powering up Your MaxPac TeraPac Combo ccccccccseccceececeeeeseeeeaeeesaeeeseeeeseeeeseeesseeeseeeeseueeseeeeseesaneesseeeaes 14 Chapter 5 Recovering From Powering Up a MaxPac Without Its TeraPac 37 The TRECOVGLY PEOCOSSu isse d nuc ida ucc a cientes tastes tall aut tolloe cumple neck tiote ciun dia usto ale SPUR ca Lian act c dian et 38 Chapter 6 Detecting Isolating and R
32. failed drives its usual to start with Drive 8 and work our way up 11 Press the lt Enter gt key to select the highlighted drive then use the Up Down arrow keys to highlight the Make Online item in the ensuing dialog Figure 5 7 op LESSEE bject FAIL hannel 1 Target 8 Rebuild Format Fail Drive Make HotSpare View Drive Information Synchronous Negotiation View Rebuild Progress SCS Command Qtagging Configure Physical Drive State As ONLINE Figure 5 7 12 Press the lt Enter gt key to confirm this selection and observe the pink warning screen that appears as shown in Figure 5 8 41 42 TeraPac User Operation and Maintenance Guide FAIL Inline Channel 1 Target 08 hannel 1 Target 8 g YES o Rebuild bil Format Hake Online cH Fail Drive WARNING Making a FAILED drive ONLINE Make HotSpare will result changing Logical Drive View Drive Information State This Physical Drive will start Synchronous Negotiation participating in Data Read Writes and View Rebuild Progress reading Will lead to corrupted data SCSI Command Qtagqging if this drive does not have a valid data at this time fire you sure you want to do this elect YES Or NU Figure 5 8 13 Use the Up Down arrow keys to select the Yes option as shown above then press the lt Enter gt key to confirm this selection This drive is now reported as being Online Figure 5 9 Rebui Check Recon h 1 ID 8 DISK 34993HB Figure 5 9
33. gation pane and then select the Disk Management item Not surprisingly the system reports that it can only find the C drive at the CD DVD the TeraPac simply isn t there Figure 5 2 TeraPac User Operation and Maintenance Guide 39 m Computer Management mi File Action View Window Help Computer Management Local volume Layout Type File System Status Capacity Free Space E System Tools E cC Partition Basic NTFS Healthy System 34 17 G6 28 84 GB E En Event viewer fa Shared Folders 2 Local Users and Groups cl a Performance Logs and Alerts I E Device Manager S Storage Removable Storage Disk Defragmenter Disk Management B T Services and Applicatians ZBDpisk Basic 34 17 GE Online Healthy System cSJIED ROM 0 DVD D Mo Media 4 Primary partition Figure 5 2 4 Power down the MaxPac reconnect the TeraPac and restart the MaxPac power up sequence be prepared to press lt CtrI gt M as discussed below Early in the boot up sequence the MegaRAID controller will report that it s found two logical drives but that one has failed Figure 5 3 LSI MegaRAID SCSI 328 x BIOS Version H409 Dec 03 2003 Copyright c LSI Logic Corporation H 1 Bus 4 Dev 0 MegaRAID SCSI 3280 2X Standard FW 413B DRAM 128NB SDRAM 2 Logical Drive s found on the host adapter i Logical Drive s Failed Logical Drive s handled by BIOS Press Ctrl
34. he MegaRAID controller via the TeraPac s data control cable TeraPac User Operation and Maintenance Guide 15 2 Right click on the My Computer icon on your desktop and then select left click the Manage 3 4 item from the ensuing pop up menu Click the symbol next to the Storage item if this item is in its collapsed state in the left hand navigation pane and then select the Disk Management item Observe that in the case of this particular configuration the system currently only recognizes the main operating system disk the C drive and the CD DVD the D drive as shown in Figure 4 1 ci Computer Management mi File Action View Window Help e mE E ig Computer Management Local Volume Layout Type File System Status Capacity Free Space El p System Tools EJ c Partition Basic NTFS Healthy System 34 17 GB 28 85 GB EF f amp i Event viewer FI Shared Folders MEY Local Users and Groups 3 Performance Logs and Alerts Device Manager 3 8 Storage Removable Storage i ge Disk See oe 28 cman Disk 0 i Basic U 34 17 aB 134 17 GB NTFS aane Healthy System zSJED ROM 0 DVD D Mo Media 4 Bl Primam partition Figure 4 1 Power down the MaxPac and then start the power up sequence again be prepared to press the lt Ctri gt M keys that is press the Ctrl key and the M key at the same time as discussed in the fol
35. ialize Ob jects Format Specify Bootable Logical Drive Rebuild Eo Check Consistencu Reconstruct iew Add To The Existing Configuratio Figure 4 4 10 Press the Enter key to select this option TeraPac User Operation and Maintenance Guide 17 11 Observe that the status bar at the bottom of the screen indicates that the system is being scanned for drives When the scan has been performed the results are displayed as shown in Figure 4 5 Ch 1 ID 8 DISK 34999MB SEAGATE 3T336706LM 01 Figure 4 5 12 In this particular example configuration the MegaRAID controller has detected the operating system disc on Channel 2 on the right hand side of the screen the status of this disk is shown as being Online The controller has also found the three disks in our TeraPac on Channel 1 on the left hand side of the screen the status of these disks is shown as being Ready lt N Note Any disks in the main MaxPac system are assigned numbers from 0 through 7 By uy comparison the disks in the TeraPac are always numbered starting at 8 The minimum number of disks in a TeraPac are three because this is the smallest number that can support RAID 5 in which case these would be numbered 8 9 and 10 The maximum number of drives is eight which will be numbered from 8 to 15 However the display above shows only drives 0 through 6 on the right hand side and drives 8 through 14 on the left hand side In the case of TeraPac
36. igure 6 15 52 TeraPac User Operation and Maintenance Guide Figure 6 14 Figure 6 15 19 Observe that TeraPac discs should always follow a common numbering convention as shown in Figure 6 16 20 From our earlier investigations we know that disk 10 has failed so turn the TeraPac around to expose the front size and remove the three screws attaching disk 10 to the chassis Figure 6 17 15 14 13 Figure 6 16 Figure 6 17 21 Gently extract the failed disk from the case and then remove the four screws holding the cable retention plate to the back of the drive Figure 6 18 22 Carefully remove the cable retention plate and store it in a safe place Figure 6 19 53 TeraPac User Operation and Maintenance Guide tented Figure 6 18 Figure 6 19 23 Disconnect the power and data cables from the failed disk and lay it on the desk Figure 6 20 p p LETT i r 1 m ra k a DUM 3 d LIL sF 1 ul pcs Memes Peer nr nm rn jis 4 od j rr mm pum E dicc SEP er be bp tf uyi DE a ee WI EE ts k p SILIIIL 5H d s Ne E z ri E UL ILE CREDERE EE a Figure 6 20 24 Observe the pins at the bottom left of this image From left to right the first four pairs of pins have binary weights of 1 2 4 and 8 Now observe the two gray jumpers connected to the pin pairs associated with binary weights 2 and 8 combined these equal 10 which is th
37. intenance Guide iii Proprietary Rights Contracts with Certain U S Government Agencies If the Software is acquired under the terms of a Department of Defense or civilian agency contract the Software is commercial item as that term is defined at 48 C F R 2 101 Oct 1995 consisting of commercial computer software and commercial computer software documentation as such terms are used in 48 C F R 12 212 of the Federal Acquisition Regulations and its successors and 48 C F R 227 7202 1 through 227 7202 4 June 1995 of the DoD FAR Supplement and its successors All U S Government end users acquire the Software with only those rights set forth in this Agreement Export Restrictions You acknowledge that the laws and regulations of the United States restrict the export and re export of certain commodities and technical data of United States origin including the Product and the Software in any medium You agree that you will not knowingly without prior authorization if required export or re export the Software or the Product in any medium without the appropriate United States and foreign government licenses Severability You acknowledge and agree that each provision of this Agreement that provides for a disclaimer of warranties or an exclusion or limitation of damages represents an express allocation of risk and is part of the consideration of this Agreement Invalidity of any provision of this Agreement shall not affect the validity of the remai
38. isk while Disk 1 drive E is the I TeraPac RAID array ixi m File Action View Window Help Gl m 2 amp amp Computer Management Local volume Layout Type File System Status Capacity Free Space Eds System Tools E C Partition Basic NTFS Healthy System 34 17 GB 28 85 GB B Event Viewer Ete Simple D NTFS Healthy 68 35 GB 68 29 GB Shared Folders H A Local Users and Groups FI Performance Logs and Alerts Device Manager SEET Storage ERES Removable Storage Disk Defragmenter jd Disk Management 4 as Services and Applications a ZPDisk D Basic C 34 17 GE 34 17 GB ANTES Online Healthy System Disk 1 Dynamic TeraPac E 55 35 GB 58 35 GB NTFS Online Healthy Y 4 gt Bg Unallocated gg Primary partition B Simple volume Figure 3 2 5 It is recommended that you copy a few large files and folders from the main system drive to the TeraPac array to ensure that everything is working as expected don t forget to delete these files from the TeraPac when you have completed your tests Note Whenever you wish to use your MaxPac in the future ensure that your TeraPac has power and is connected to the MaxPac before powering up the MaxPac 12 TeraPac User Operation and Maintenance Guide THIS PAGE LEFT INTENTIONALLY BLANK TeraPac User Operation and Maintenance Guide Chapter 4 Adding a New TeraPac to an Existing MaxPac 14 TeraP
39. lowing notes Observe the BIOS reporting that it is spinning up the SCSI drives followed by messages reporting that the MegaRAID controller has detected only one logical drive this is our system disk as shown in Figure 4 2 Note The reason the MegaRAID card detects a logical drive at this stage is that we are assuming that this card was already being used to control the system drive If the MegaRAID card has just been installed into a system with and ISA disk for a system drive or with a SCSI disk being controlled by its own dedicated SCSI card then it won t detect any logical drives at this stage LSI MegaRAID SCSI 320 x BIOS Wersion H409 Dec 03 2003 copyright c LSI Logic C orporation d Bus 4 a 0 Aegak it SCSI 328 ZX rd l FW 4138 DRAM IcGMB SDRAM Logic Drive s founddmd Figure 4 2 16 TeraPac User Operation and Maintenance Guide 6 Pres the Ctrl2M keys as soon as you see the message inviting you to do so which will result in you being placed in the MegaRAID configuration utility 7 Use the Up Down arrow keys to highlight the Configure item in the main menu Figure 4 3 indard Adapter O1 Initialize Ob jects Format Rebuild Check Consistency Reconstruct Lo cont igure Logical Drive s Figure 4 3 8 Press the lt Enter gt key to select this option 9 Use the Up Down arrow keys to highlight the View Add Configuration item in the ensuing menu Figure 4 4 Configure Init
40. n Figure 6 8 10 Press the lt Enter gt key to select this item and observe the system scanning the disks and reporting its progress in the status bar at the bottom of the window The system eventually presents a summary of the scanned disks showing that it is indeed drive 10 that has Failed in some way Figure 6 9 49 50 TeraPac User Operation and Maintenance Guide lor 10 8 DISK 34999MB SEAGATE 35T336706LU zl Figure 6 9 11 Press the lt Esc gt key repeatedly until you are presented with the Exit dialog and then use the Up Down arrow keys to select the Yes option Figure 6 10 SEES ement Menu Conf igure Initialize Objects Format Rebuild Check Consistency Reconstruct Select YES Or Figure 6 10 12 Press lt Enter gt to confirm this selection and then when prompted to do so press lt Control gt lt Alt gt lt Delete gt to reboot the system 13 Once the system has powered up into Windows right click on the My Computer icon on your desktop and then select left click the Manage item from the ensuing pop up menu 14 Click the symbol next to the Storage item if this item is in its collapsed state in the left hand navigation pane and then select the Disk Management item Observe that the system continues to display the status of Disk 1 as being Healthy which it is as far as Windows is concerned Figure 6 11 TeraPac User Operation and Maintenance Guide 51 m
41. nance Guide of Appendix A Contacting MaxVision Support RMA and Serial Numbers Repairing Replacing Products Accessories MaxVision will repair or replace products accessories due to defects in material or workmanship or any failure of the hardware system to conform to written specifications Warranty repairs will be performed at MaxVision s service center Any replacement parts products shall be new or refurbished Any repaired or replaced product will not extend the original warranty term of the product Additionally this warranty period will not be extended as a result of the purchase of any additional parts products from MaxVision Corporation Contacting Technical Support and RMA Numbers During the warranty period MaxVision will provide technical support for hardware diagnosis via email maxvision support maxvision com or the technical support and customer service hotline 800 533 5805 If MaxVision s technical support determines that the product is defective MaxVision will issue a Return Material Authorization RMA number to the customer The customer is required to ship the product referencing the RMA number on the outside of the original or equivalent packaging with a copy of MaxVision s invoice enclosed The return shipment must be sent insured and prepaid to MaxVision Corporation 495 Production Avenue Madison AL 35758 USA MaxVision will ship the repaired or replaced product to the customer with freight prepaid if the cus
42. nfiguration Utility UerUB13 Dec 05 2003 Standard pti Logical Drives Configured RAID Size Stripes StrpSz Drive State 34999MB 1 b4KB OPTIMAL Size 69998ME Advanced Menu Figure 4 11 20 Click the lt Enter gt key to accept the selected RAID level 21 Use the Up Down arrow keys to highlight the Accept item Figure 4 12 TeraPac User Operation and Maintenance Guide MegaRAID BIOS Configuration Utility UerU813 Dec 05 2003 Standard Adapt E A ogical Drives Configured RAID Size Stripes Strpsz Drive State i 34933HB 1 b4KB OPTIMAL Logical Drive 2 RAID 5 Size 69990Mb fidvanced Menu Accept Span NO Figure 4 12 22 Press the lt Enter gt key to select this item Observe the Save Configuration sub dialog that appears Use the Up Down arrow keys to highlight the required Yes item Figure 4 13 Easy Configuration New Configuration Initialize YiewsAdd Configuration H Ob jects Clear Logical Drives Conf igured Format specif Rebuild RAID Size Stripes Strpsz Drive duds Check Consistency 0 34999MB 1 54KB PTIMAL Reconstruct 5 6993BHB 3 binh Figure 4 13 23 Press the lt Enter gt key to confirm this selection which will result in the Configuration is Saved Press Any Key To Continue dialog appearing on the screen Figure 4 14 22 TeraPac User Operation and Maintenance Guide Easy Configuration New Configuration View Add Configuration pepe IEEE Clear Logical Drives Configured specif LD
43. ning provisions of this Agreement General This Agreement is the entire agreement between you and MaxVision relative to the Product and the Software and supersedes all prior written statements proposals or agreements relative to its subject matter It may be modified only by a writing executed by an authorized representative of MaxVision No MaxVision reseller or sales representative is authorized to make any modifications extensions or additions to this Agreement This Agreement is governed by the laws of the State of Alabama without application of the principles of conflicts or choice of laws The application of the United Nations Convention on Contracts for the International Sale of Goods to this Agreement is expressly excluded Copyright The materials in this document are the copyrighted works of MaxVision Corporation copyright 2004 All rights reserved Email sales maxvision com for permission to duplicate and otherwise re use Trademarks MaxVision and MaxPac are registered trademarks and MaxPro and TeraPac are trademarks of MaxVision Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Intel and Pentium are registered trademarks and Xeon is a registered trademark of Intel Corporation Other trademarks and registered trademarks are the property of their respective owners Regulatory Approvals EN60950 EN55024 EN55022 FCC Part 15 EN61000 3 2 amp EN61000 3 3 Warnings Changes or modificatio
44. ns press and hold the left mouse button on the indicated item then move the cursor pointer to the destination and release the button Q Shift click left means press and hold the Shift key then click the left mouse button on the indicated item Q Ctrl click left means press and hold the Ctrl key then click the left mouse button on the indicated item TeraPac User Operation and Maintenance Guide Chapter 2 Unpacking your TeraPac and Connecting it to a MaxPac TeraPac User Operation and Maintenance Guide Unpacking and Setting up Your MaxPac Unpack your MaxPac X Class system and connect its cables power mouse keyboard and network as described in the MaxPac X Class User Operation and Maintenance Guide Note Do NOT power up your MaxPac until you have connected it to the TeraPac as discussed later in this Chapter Also in the case of dual or triple display systems do not unfold the display screens at this time wait until after you have connected the TeraPac to the MaxPac Inspect the TeraPac Shipment TeraPac systems are packaged to withstand the roughest of treatment during shipping Any boxes foam core padding and anti static bags should be stored safely away in case you need to ship the system for any reason in the future Inspect the box the system arrived in If there is any unusual damage to the box make note of the damage on the delivery form and contact MaxVision support see Appendix A for more details
45. ns to this device that are not approved by the party responsible for compliance could void the user s authority to operate the equipment To reduce the risk of electrical shock do not attempt to open the device unless instructed to do so Do not use any tool for purposes other than instructed A Lithium lon battery is included with the system motherboard This battery is used for the Real Time Clock RTC circuit The expected lifetime of the battery is approximately 5 years There is a danger of explosion if this battery is incorrectly replaced Replace only with the same or equivalent type recommended by the motherboard manufacturer Dispose of used batteries according to the manufacturer s instructions IV TeraPac User Operation and Maintenance Guide Contents Legal and Related Information NV Or ratitleS and aI G Screed tant to a T T a a li COD VOI EN qM E iii WRC IV ATI cm RET EE iii BSS Bir orn FREON AG seta Pp rr lii VVOIEDIBOS sasen idu L oit t tui pt adde cuta oe DU Gina n ke zu D alae Cono beo uoa Dies bet E vanpa tut a Iii Chapter 1 Introduction and Very Important Must Read Information s 1 Very Important Information eer 2 Documentation CONVENTIONS rasina a n a a A 2 Chapter 2 Unpacking your TeraPac and Connecting it to a MaxPac 1 eeeeeeseee seen enne 3 Unpacking and Setting up Your MaxPac ccccccc
46. ntrol the external TeraPac RAID array The discussions and images in the rest of this chapter assume that your system is configured as described in option c This means that the operating system disk is visible on one of the channels which would not be the case with regards to options a and b 1 Unpack your MaxPac X Class system If this system does not already contain a MegaRAID card then insert this card which will be shipped with your TeraPac into your MaxPac as discussed in the MaxPac X Class User Operation and Maintenance Guide Then connect the MaxPac s cables power mouse keyboard and network as described in the MaxPac X Class User Operation and Maintenance Guide Note Do NOT power up your MaxPac until you have connected it to the TeraPac as discussed later in this Chapter Also in the case of dual or triple display systems do not unfold the display screens at this time wait until after you have connected the TeraPac to the MaxPac 2 Unpack your TeraPac unit and connect it to the MaxPac as described in Chapter 2 of this manual 3 In the case of dual or triple display MaxPac systems unfold the display screens at this time Powering up Your MaxPac TeraPac Combo 1 Power up the MaxPac we are going to perform a quick sanity check to prove that the MaxPac does not yet see the TeraPac s RAID array Note The TeraPac doesn t have an On Off power switch because its power up state is automatically controlled by t
47. ot defective you will be responsible for freight costs for return shipment to you The foregoing warranty shall not apply to Product that has been a damaged by accident Acts of God shipment improper installation abnormal physical or electrical stress misuse or misapplication as determined by MaxVision in its sole reasonable discretion or b modified without MaxVision s express written acceptance of such modification for warranty purposes MaxVision reserves the right to charge additional fees for repairs or replacements performed outside the Warranty Period Any replaced or repaired components subassemblies or units as well as spare parts are warranted for thirty 30 days or the remainder of the original warranty period whichever is longer MaxVision shall not be responsible for any software firmware information or memory data of yours contained in stored on or integrated with any Products returned to MaxVision pursuant to any warranty under this Agreement Disclaimer of Warranties EXCEPT AS SPECIFICALLY PROVIDED ABOVE NEITHER MAXVISION NOR ITS LICENSORS OR SUPPLIERS PROVIDES ANY WARRANTY OF ANY KIND FOR THE SOFTWARE OR THE PRODUCT WHETHER EXPRESS IMPLIED STATUTORY OR OTHERWISE INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT OF THIRD PARTY RIGHTS EXCEPT AS SET FORTH IN THIS AGREEMENT THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE AND THE PRODUCT IS
48. s shown in Figure 2 2 PF DO ea a MS Y io PER fes LAT H Se e GL QN mes 5 7 A r E it Figure 2 2 Use the release catch to operate the handle on the Pelican case 5 Place the Pelican case flat on its back on the floor and open it Figure 2 3 6 Lift the TeraPac out of the Pelican case with the aid of a colleague if necessary and place it on the desk next to the main MaxPac system Figure 2 4 Figure 2 3 Figure 2 4 6 TeraPac User Operation and Maintenance Guide Location and Power Requirements Location Your TeraPac unit needs to be positioned in a location with the capacity to safely support the main MaxPac X Class system plus least 26 lbs to 36 lbs depending on the TeraPac configuration The unit should be unobstructed so as to permit the free flow of cooling air through the intake and exhaust vents Power Requirements TeraPac X Class power supplies are auto sensing 100 to 240 VAC 50 to 60Hz units Ensure that the supplied power is sufficient stable and without spikes or surges for operation of your TeraPac and other required equipment Setting Up Your TeraPac Note The following discussions assume that your main MaxPac X Class system is already equipped b with a MegaRAID card However if you purchased your TeraPac as a separate unit you may need to add a MegaRAID card to the MaxPac before proceeding with the rest of these instructions see Chapter 4 for more details 1 Observe the two bl
49. ser Operation and Maintenance Guide CEBIT Ubjects Format Rebuild Check Consistency Reconstruct nitialize Logical Drivel Figure 4 20 32 Press the Enter key to select this item 33 In lower left hand side of the ensuing dialog is the Logical Drives sub dialog Use the Up Down arrow keys to highlight the TeraPac array logical drive 2 in this example configuration as shown in Figure 4 21 og nf igured Conf igure LD RAID Size Stripes StrpSz Drive Stat Initialize i 34933MB biki 659990Hb m Logical Prive Figure 4 21 34 Press the lt Space gt key to select this drive which will turn the text Yellow to show that its been selected Figure 4 22 25 26 Conf igure Initialize Db jects 1 Format Rebuild Logical Drives Logical Drive 1 TE rive Z Logical Dr iguration Utility Ve fee be fa fa Eee TeraPac User Operation and Maintenance Guide E RAID Size Stripes Strp3z Drive State ld Figure 4 22 35 Now press the lt F10 gt key to commence the initialization which will first cause the Initialize Yes No sub dialog to appear Use the Up Down keys to select the Yes option as shown in Figure 4 23 ARAID BIOS Coni nagement Menu Conf igure Initialize Ob jects Format Rebuild Logical Drives Logical Drive 1 RAID Size Stripes Strpsz Drive State 8 34333 l b4KB OPTIMAL veles li E ids OPTIMAL Initialize NO Initialize Will Destroy Data
50. t in a dialog prompting you to select the disk you wish to convert Figure 30 Ensure that the drive number associated with the TeraPac is selected once again this is drive 1 in our example configuration as we discovered in Figure 27 30 TeraPac User Operation and Maintenance Guide Initialize and Convert Disk Wizard Select Disks to Convert The disks vou select will be converted to dynamic disks Select one or mare disks to convert Disks fa Disk 1 Back Cancel Figure 4 30 47 Click the Next button which will result in the Completing dialog Figure 4 31 Initialize and Convert Disk Wizard X Completing the Initialize and Convert Disk Wizard You have successfully completed the Initialize and Convert Disk Wizard You selected the following settings Initialize Disk 1 Pererreeerrrrreerrerrrreeerrrerrrer ere rrr rer rrr reer e errr reer rrr eter errr rr rrr rir rrr rrr rrr rrr rrr rrr rrr rr rrr a a Convert Disk 1 To close this wizard click Finish Back Cancel Figure 4 31 48 Click the Finish button to complete the process If you now turn your attention back to the Computer Management window you will see that Disk 1 or the equivalent on your system is now shown as being Dynamic and Online However it is as yet Unallocated which means that it has no drive letter it is not formatted and it has no partitions Figure 4 32 TeraPac User Operation and Maintenance Guide 3
51. tenance Guide Observe that the BIOS boot sequence should reflect the fact that two logical drives have been found on the host adapter as shown in Figure 3 1 the main point here is that you shouldn t see any error messages LSI MegaRAID SCSI 320 x BIOS Version H499 Dec 83 2003 Copyright c LSI Logic Corporation HA 1 Bus 4 Dev 8 MegaRAID SCSI 328 2X Standard FW 413B DRAM 128MB SDRAM 2 Logical Drive s found on the host adapter Z Logical Drive s handled by BIOS Press Ctrl lt H gt to Run MegaRAID Configuration Utility Or press lt Ctrl gt lt H gt for WebBIOS Figure 3 1 Note The TeraPac doesn t have an On Off power switch because its power up state is automatically controlled by the MegaRAID controller via the TeraPac s data control cable 2 Power the system all the way up into Windows enter your Windows license information and register your operating system as discussed in the MaxPac X Class User Operation and Maintenance Guide 3 Right click on the My Computer icon on your desktop and then select left click the Manage item from the ensuing pop up menu 4 Click the symbol next to the Storage item if this item is in its collapsed state in the left hand navigation pane and then select the Disk Management item You should see two disk drives similar to those shown in Figure 3 2 TeraPac User Operation and Maintenance Guide 11 A Note In this example Disk 0 drive C is the main system d
52. tomer s address is within United Stated of America excluding Alaska Hawaii Puerto Rico and U S possessions Shipments to other locations will be shipped at the customers expense MaxVision must receive notice of all events before the warranty period expires NOTE MaxVision will not be responsible for data on the hard disk drive Before you ship the product s to MaxVision please back up your data from the hard disk drive s or any other storage device s in the product s Next Business Day Delivery On site Service for Parts For contracts with next business day parts delivery on site clauses in order to ensure receipt of parts by the next business day the problem must be resolved between the customer and MaxVision s technical support department before noon Central time if parts are available For calls resolved after noon Central time the receipt of parts by the customer may take one additional business day
53. units that do have a full complement of eight disks the hidden drive number 15 can be seen by using the Up Down arrow keys to scroll through the drives to the bottom of the list at which point the list will scroll up to reveal the hidden drive 13 Use the Up Down arrow keys to highlight the first drive drive 8 shown Red in Figure 4 5 above then press the Space key to select this drive Observe that the status of this drive is changed to Online it starts flashing 14 Use the Up Down arrow keys to highlight the next drive drive 9 shown Red in Figure 4 6 below 18 TeraPac User Operation and Maintenance Guide Ch 1 10 3 DISK AM jl Figure 4 6 15 Press the Space key to select this drive Repeat this process to select the remaining drive as shown in Figure 4 7 you will of course have to repeat this process more times if you have more disks in your TeraPac gaRAID BIOS Configuration Utility VerU813 Configuration ARRAY SEL Ch 1 10 10 DISK Figure 4 7 16 Once all of the drives are shown as being Online and blinking press the lt Enter gt key to end establish the array the disks will stop blinking and then press the lt F10 gt key to access the Select Configurable Arrays dialog as shown in Figure 4 8 TeraPac User Operation and Maintenance Guide 19 ONLIN Figure 4 8 Note Any disks in the main MaxPac system are assigned numbers from 0 through 7 By 0 comparison the disks in the
54. ystem disk while Disk 1 with no drive letter yet assigned is the TeraPac RAID array which as far as the operating system in concerned is Unknown Not Initialized and Unallocated 44 We now return to the Initialize and Convert Disk Wizard as shown in Figure 4 28 TeraPac User Operation and Maintenance Guide 29 Initialize and Convert Disk Wizard Welcome to the Initialize and Convert Disk Wizard This wizard helps you to initialize new disks and to convert empty basic disks ta dynamic disks You can use dynamic disks to create software based RAID Wolumes that can be mirrared ar they can be striped or spanned across multiple disks au can also expand single disk and spanned volumes without having to restart the computer After you convert a disk to dynamic you can only use Windows Z000 and later versions of Windows on any volume of that disk To continue click Next Figure 4 28 45 Click the Next button which will result in a dialog prompting you to select the disk to be initialized Figure 29 Ensure that the drive number associated with the TeraPac is selected this is drive 1 in our example configuration as we discovered in Figure 27 Initialize and Convert Disk Wizard Select Disks to Initialize fou must initialize a disk before Logical Disk Manager can access t Select one or mare disks to initialize Disks Back Cancel Figure 4 29 46 Click the Next button which will resul

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