Clarity Configuration and Troubleshooting
Contents
1. IP address 192 168 0 Subnet mask sca Ree aa a Default gateway 192158 D Brain DNS server address automatically Use the following DNS server addresses Preferred DNS server Alternate DNS server s z 3 Advanced 6 Input static IP Address Subnet Mask and Default Gateway Address and click OK to continue 4 Note If you do not know what to enter for these settings please contact your System Administrator Example settings IP Address 192 168 0 xxx Subnet Mask 255 255 255 xxx Gateway Address 192 168 0 xxx 7 Click the OK button on all the dialog boxes to save and close them 8 Choose Start Menu Shutdown Restart to reboot server 4 Note Review stations using only the Clarity Viewer do not need to be configured with a static IP address although a static IP Address will work it is not necessary If OPC XSCAN32 is being used to retrieve images from the Clarity Archive the XSCAN workstation will need a static IP Address Additionally OPC XSCAN32 02007 2008 5 of 21 Document CLY 02A Rev A Confidential and Proprietary August 3 2009 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual will need a DICOM target and a new AE Title will need to be configured in the Clarity Archive web administration 3 1 2 Clarity and ClarityE Linux 1 Go to System Administration Network System OG T46 Preference2. HL7 sending software at the IP address of the Clarity Archive using port 2575 The HL7 messages will populate the General Worklist In this case Clarity is acting only as a receiver of queries and information Clarity will receive the HL7 message from the HIS RIS EMR and store that information in the General Worklist XSCAN or any other DICOM compliant software can then query Clarity and Clarity will pass on the infor mation to XSCAN and XSCAN will populate its database with the patient information Note that the XSCAN Modality Worklist Query is a standard DICOM query thus Clarity converts the HL7 message into DICOM format 2007 2008 11 of 21 Document CLY 02A Rev A Confidential and Proprietary August 3 2009 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual Clarity is configured to receive the following HL7 message types ADT A01 A04 A05 A08 A10 A23 A28 A31 A34 A40 A47 ORM O01 MDM T02 T10 ORU R01 2007 2008 12 of 21 Document CLY 02A Rev A Confidential and Proprietary August 3 2009 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual 4 Maintenance amp Upgrades 4 1 Upgrading the Clarity Viewer 4 1 1 Clarity1 Windows Scope This section describes how to upgrade the Clarity Viewer software running on Windows to a new version Assumptions 1 The Clarity Archive is installed and functioning normally 2 The user has administrati
3. directly to the fix Before beginning an investigation it is a good practice to record as much information about the current state of the system as possible This information may include but is not limited to symptoms conditions under which symptoms exist network settings amp general network configuration when the system was last functional and any recent changes made to the system Normal generic troubleshooting techniques apply with knowledge of the system isolate the failure to a particular subsystem With knowledge of the subsystem trace the symptom back to its cause In many cases this solves the problem or provides clues as to the cause The iCRco Clarity PACS system is most easily thought of as two pieces of software the Clarity Archive amp the Clarity Viewer The Clarity Archive available as an embedded system Windows XP or on a stand alone server Linux stores DICOM compliant medical grade images and allows DICOM compliant client software to retrieve or view the images over the network The Clarity Viewer is a networked image viewer with a feature rich set of annotation amp manipulation tools For purposes of troubleshooting it is easiest to think of these two inter related programs as separate entities For the purposes of this document the term Clarity Archive will refer to the set of databases and program files that actually make the Clarity Archive run the term server will refer to the operating system software
4. while Saturday to Thursday performs an incremental back up The user may change the back up schedule by using the Windows Backup program though iCRco recommends not changing the default backup scheme 4 2 2 Clarity and ClarityE Linux iCRco provides one 1 500 GB external drive for backups with the purchase of a Clarity system The Clarity and ClarityE runs a cron job each night to perform a backup to the external drive which is mounted in backup In addition a cron job is also run once each hour to ensure that the external drive is mounted to backup Thus the user need only apply power to the external drive and the system will mount and perform a backup with no user intervention A full backup is performed Sunday morning at 4 a m while an incremental backup is made Monday to Saturday In addition a full backup is taken on the first day of every month In addition a nightly MySOL dump of the database is done before the regular back up 4 3 Uninstalling Clarity Viewer on a Viewer Workstation To uninstall the Clarity Viewer go to Start Control Panel Add or Remove Programs then locate the CRco Clarity program and click Remove 2007 2008 16 of 21 Document CLY 02A Rev A Confidential and Proprietary August 3 2009 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual 5 Trouble Shooting 5 1 Introduction The cause of some errors may be obvious In these cases the Technician may proceed
5. 2A Rev A Confidential and Proprietary August 3 2009 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual 3 3 2 Clarity and ClarityE Linux On the computer running the Clarity Archive 1 Go to Applications System Tools Terminal 2 In the Terminal window enter hostname then hit the Enter key 3 The hostname will be returned 3 4 launch jnlp Configuration The launch jnlp file needs to be configured to point to the right IP address for the Clarity Archive 3 4 1 Clarity1 Windows Go to Start All Programs Clarity Archive JNLP Configuration If the Viewer does not launch after the JNLP Configuration utility has been run continue 1 Go to C icrco dcm4chee mysq l server default deploy icrco viewer war 2 Locate the launch jnlp 3 Open launch jnlp with a text editor e g Notepad or Wordpad Do not use Microsoft Word or another word processor 4 Locate the string near the top of the file jnlp sepec c Ll 0t gcodebase https J JPADDRESS 9445 310Fr00 vilewer and replace IPADDRESS with the IP address of computer 5 Locate the string Sapplriocatrton desc marn olass COm1CPcO ul clrent Applascation gt and enter the IP address of the system in the second and third argument strings like this applrcatron dese marn class oomxsrorco uror client Applircatron lt argument gt https lt argument gt lt argument gt IP ADDRESS lt argument gt lt
6. CLARITY CONFIGURATION AND TROUBLESHOOTING MANUAL Clarity PACS Configuration amp Troubleshooting Manual Contents 1 Introduction 2 2 System Requirements 3 3 Configuration 4 o Static IP Contp Italo s uox mmox mo E modem Eo EUR PUE UE ees eec 4 oJ larity Windows sse soe xix 9 xov reU XE AER 4 212 Clantand ClaritvE LINUX 244 64 4 v3 vens vad veu es 7 932 DENE Ihe hos miatfie s eiae qt ue gi qr iege ue ee ee e en dt te t 9 ol SlantviWiDndOWS a aa acd ered ere se CSDL EOS E E oS 9 3 2 2 Clarity and ClarityE Linux x aux are we xs Xue dex 9 33 Determining the Clarity Archive hostname 9 Oo Clarity VVIBdOWS 8 3 to eh ende 7 ode e die e ado e a der io 9 2 92 Clarity and ClarityE Linux a i2 eR RR ab Bee wes 10 3 4 Jaunchjnlp Configuration uy doas RE CORSA Ed rte heer SG oe 10 Oe Clarityi WIBdOWS a 3 2 4 4x dp dog do e REPE EP eg S eg 10 542 Clarity and Clary E linux v deg uoo qe e Tx e fp 11 puo MEODPIDBUIEE sip urit Tarde ab iru ordi dap Cae ap anie Gee dy xS a tog SD d d oos 11 9 0 Adding a New AE BU uuu p wey de ege ghe gegen d 12 S MES pA ccr 12 oo HE CONEA NON 2 0 dut dirae di ute Bee hee hee ke desc dose Icd 12 4 Maintenance amp Upgrades 14 41 Upgrading the Clarity VIGWBE sew oct a acter ee IDEE HUS LE SUE ed 14 Adsl ClantvI WindOWS 22620442 eum ages vat bah wx xd 14 412 Clarityrand ClarityE LINUX a ic s s dom Ade be Mie RS 14 Z2 AC iy s 25 Se Eo Gg BtoB Mos
7. Document CLY 02A Rev A Confidential and Proprietary August 3 2009 Property of iCRco Inc
8. Eh V eode ett eae Be Ge iy ats owes de dou 17 421 Clarity Windows s d 4 35 42 ox koe dee eec oe eo Yo 17 42 2 Clarity rand C larity E LINUX cu ako om gae dioe vee c n 17 43 Uninstalling Clarity Viewer on a Viewer Workstation 17 5 Trouble Shooting 18 OL Modum 3 ood oodd rue Ree Rhe eet gets tei ees denos denies 18 22 DA LNO a 45 2a a oe IIT 18 5 2 1 Pre Trouble Shooting Questions 0 18 Do Jrnouble SNOOUNS serier Soh SUR P UE S E nb E bb E eis ehe 19 A Appendix 21 A 1 Clarity and ClarityE Linux is Stuck At GRUB Boot Menu 2d 02007 2008 1 of 21 Document CLY 02A Rev A Confidential and Proprietary August 3 2009 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual 1 Introduction The iCRco Clarity Archive is available either embedded with the CR acquisition com puter on Windows XP or on a standalone server on Linux that can be configured for additional modalities and viewers as needed Clarity Archive provides full DICOM storage and retrieval services and allows DICOM compliant software to retrieve or view the images over the network Clarity Viewer is a web enabled image viewer with a rich set of viewing and annotation tools For the purposes of this document Clarity Archive will refer to the set of databases and program files that make up the Clarity Archive the term Server will refer to the hardware and operating
9. ain after the password has been entered clarity democlarityplus File Edit View Terminal Tabs Help 3 When the user has root access the terminal should look like the one pictured below with root instead of clarity clarity democlarityplus home clarity File Edit View Terminal Tabs Help 4 Stop the Clarity service Enter service clarity stop in the Terminal then press Enter Do not close the Terminal window root democlarityplus File Edit View Terminal Tabs Help 02007 2008 14 of 21 Document CLY 02A Rev A Confidential and Proprietary August 3 2009 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual 5 Locate the clarity folder in the root directory Go to Places Computer Places Be Home Folder BE Documents fo Music E Pictures a videos a Download La Computer S CD DVD Creator 6 Navigate to clarity default deploy File Edit View Places Help Name v Size Type Date Modified l2 v E clarity emm 6 items folder Thu 05 Jun 2008 09 16 33 AM PDT b Eu bin 36 items folder Mon 24 Nov 2008 02 26 24 PM PST b E client 2 items folder Thu 05 Jun 2008 09 15 23 AM PDT b E doc 4 items folder Thu 05 Jun 2008 09 15 26 AM PDT b Eu lib 11 items folder Thu 05 Jun 2008 09 15 25 AM PDT v f server litem folder Thu 05 Jun 2008 09 15 26 AM PDT v default um 10 items folder Thu 25 Sep 2008 02 13 01 PM PDT b Gj archive 2 it
10. argument gt IP ADDRESS lt argument gt lt argument gt 8443 lt argument gt 6 Save the file 2007 2008 9 of 21 Document CLY 02A Rev A Confidential and Proprietary August 3 2009 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual 3 4 2 Clarity and ClarityE Linux On Linux the file will need to be edited by hand 1 2 5 Go to clarity server default deploy icrco viewer war Locate the launch jnlp inside the icrco viewer war folder Right click the launch jnlp file then choose Open in Text Editor Locate the string near the top of the file lt jnlp spec 1 0 codebase https IPADDRESS 8443 icrco viewer and replace IPADDRESS with the IP address of the computer Locate the string applrication deso maain class com ricrco uri client Applicataon and enter the IP address of the system in the second and third argument strings like this application desc main class com icrco ui client Application lt argument gt https lt argument gt lt argument gt IPADDRESS lt argument gt lt argument gt IPADDRESS lt argument gt lt argument gt 8443 lt argument gt Save the file 3 5 Logging In 1 2 Open the Firefox web browser preferred or Internet Explorer Enter https IPADDRESS 8443 clarityarchive in the browser s address bar where IPADDRESS is the IP address or IP address of the computer running the Clarity Archive amp Note The us
11. be it Windows or Linux and hardware that the Clarity Archive runs on In the case where commands relating to the operating system are plat form specific it will be noted The term Clarity Viewer will refer to the Clarity Viewer software the term client will refer to the operating system software and hardware that the Clarity Viewer runs on 5 2 Diagnosis 5 2 1 Pre Trouble Shooting Questions Many of the errors seen while using the Clarity software suite arise from simple miscon figuration The following set of questions are designed to help solve misconfiguration problems On the Server 1 Is there a USB security key in the server Is it the correct key The correct dongle will have a Clarity label on it 2007 2008 17 of 21 Document CLY 02A Rev A Confidential and Proprietary August 3 2009 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual 2 Are the services running There are two services The Clarity service amp the MySOL service 3 Is the launch jnlp file correctly configured with proper IP address 4 Does the server have a static IP address 5 Are there any firewalls running on the network At the very least TCP ports 104 8443 and 11112 and UDP port 137 should be open 6 Is the Operating System and Java up to date 7 Windows only Is the java home path amp system variables set correctly On the Clarity Viewer Workstation 1 Is the workstation on the same domain
12. ems folder Fri 26 Sep 2008 09 48 49 AM PDT gt E conf 36 items folder Tue 25 Nov 2008 03 37 55 PM PST b i data litem folder Tue 09 Dec 2008 11 58 04 AM PST v fi deploy mum 102 items folder Tue 02 Dec 2008 10 59 34 AM PST b in clarityarchive war 49 items folder Wed 11 Jun 2008 09 23 55 AM PDT b fa ejb3 deployer 3 items folder Thu 05 Jun 2008 09 15 32 AM PDT gt E http invoker sar 2 items folder Thu 05 Jun 2008 09 15 36 AM PDT icrco viewer war 17 items folder Tue 02 Dec 2008 11 00 13 AM PST b r jboss aop jdk50 deployer 5 items folder Thu 05 Jun 2008 09 15 32 AM PDT i 4 1 1 l nara mann nnar an ssa nme 7 In the deploy folder copy over the new versions of icrco viewer war and icrco viewer services war The system will ask if the files should be over written Choose Yes 8 Start the Clarity service Return to the Terminal window then enter service clarity start root democlarityplus File Edit View Terminal Tabs Help 2007 2008 15 of 21 Document CLY 02A Rev A Confidential and Proprietary August 3 2009 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual 4 2 Back up 4 2 1 Clarity1 Windows iCRco provides one 1 500 GB external drive for back ups with the purchase of a Clarity system The Clarity uses Windows XP s built in back up feature located at Start Programs Accessories System Tools Backup Friday at 11 55 PM is a full back up
13. er will have to accept the browser security warnings to get to the Archive Login page 3 At the login page enter the username amp password 02007 2008 10 of 21 Document CLY 02A Rev A Confidential and Proprietary August 3 2009 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual 3 6 Adding a New AE Title 1 Click on the AE Management link in the main navigation bar 2 Click on the New AEFT button E 5 7 3 Enter the AE Title IP Address amp Port number for the new AE Title 4 Click the Create button to complete the AE Title setup 5 Click the Echo button NA to test the new AE Title Note For DICOM compliant software to retrieve from the Clarity Archive a properly configured AE Title in the client program is required Please consult the user manual for your particular software to configure an AE Title 3 Adding Users 1 Click on the User Admin link in the main navigation bar 2 Click on the New User button Peal 3 Enter the new username amp password then grant the user privileges by checking the desired boxes Note For new Users only using the Clarity Viewer iCRco recommends only checking the box next to user The doctor user role allows users to write reports in the Clarity Viewer 4 Click the Create button to complete the new user setup 3 8 HL Configuration Clarity Archive is already configured to receive HL7 messages The user must point the
14. nd Proprietary August 3 2009 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual 3 2 Setting the hostname Note The user may access ClarityPACS using a domain name but the network must be properly configured This is beyond the control of iCRco For universal access use the IP address 3 2 1 Clarity1 Windows 1 Go to Start Control Panel System 2 Click on the Computer Name tab then click the Change button 3 In the Computer Name dialog enter the desired hostname 4 Click OK to apply the changes 3 2 2 Clarity and ClarityE Linux 1 Go to System Administration Network 2 Click on the DNS tab 3 In the Hostname field enter the desired hostname 4 Go to File Save to save the changes 5 The network interface must be restarted to make the changes take effect Go to Applications System Tools Terminal 6 In the terminal enter service network restart 3 3 Determining the Clarity Archive hostname Note The user may access ClarityPACS using a domain name but the network must be properly configured This is beyond the control of iCRco For universal access use the IP address 3 3 1 Clarity1 Windows On the computer running the Clarity Archive 1 Go to Start Run and enter cmd in the Run dialog box 2 In the Windows Command Prompt enter hostname then hit the Enter key 3 The hostname will be returned 02007 2008 8 of 21 Document CLY 0
15. network as the server 2 Is the Operating System amp Java up to date On the Acquisition Workstation 1 Is the Acquisition Workstation on the same domain network as the server 2 Is the Acquisition Workstation on a static IP address 3 Are the AE Titles amp network information configured correctly for both the worksta tion amp server 5 3 Trouble Shooting A WARNING If you are uncomfortable using the Windows Command Prompt or Linux Terminal you should contact iCRco Customer Support iCRco is NOT responsible for any data loss or damage due to incorrect trouble shooting procedures iCRco recommends that the user make a backup of all critical data before beginning the trouble shooting process The most effective way to trouble shoot the Clarity software suite once the Pre Trouble Shooting Questions have been exhausted is to inspect the server log files The quickest way to do so is by monitoring the logs using the terminal On Windows this means installing Cygwin available at http cygwin com The user can launch Cygwin like a normal program Go to Start Programs Cygwin once the program is installed On Linux you can use the Terminal which is installed already Go to Applications System Tools Terminal Please document the steps taken to create the error The user will need to repeat these steps that produced the error in order to view the server output 02007 2008 18 of 21 Document CLY 02A Rev A Co
16. nfidential and Proprietary August 3 2009 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual in the log file It is also important to be able to accurately describe and reproduce the error when contacting technical support Once the Terminal is open the user will need to 1 Change directories to the location of the log file a On Windows type cd cygdrive c icrco dcm4chee mysq1 2 13 4 server default log b On Linux type cd clarity server default log 2 Once in the directory where the log files are located type tail f x Note Simultaneously holding the Ctrl C will halt the tail command 3 The terminal will display the last few lines of the log file and will display new lines as they are written to the log 4 Repeat the steps that produced the error i e try and DICOM send an image open the Viewer etc and watch the terminal for errors 5 An error in the server log looks like this 2009 02 16 11 29 43 478 ERROR with the date and time then the message type in this case it is ERROR 6 The next part of the log file will tell the user where the error is occurring This information is presented in square brackets like this com icrco services This particular error message indicates that there is some problem with the daemons that run the Clarity Archive 7 Once the user has located the source and type of the error the user may try and institute a fix 4 Note The
17. on for this interface Automatically obtain IP address settings with Statically set IP addresses Manual IP Address Settings Address 192 168 0 8 Subnet mask 255 255 255 0 Default gateway address 192168 0 254 O Set MTUto 1500 Qoxs ox 5 In the Network Configuration dialog click on the DNS tab Network Configuration g File Profile Help iy IS E New Edit Copy Activate Deactivate Devices Hardware DNS Hosts 3 jG You may configure network devices associated with 4 o physical hardware here Multiple logical devices can be pa associated with a single piece of hardware Profile Status Device Nickname Type N Active rethO etho Ethernet Active profile Common 6 In the DNS tab enter the relevant DNS information then go to File Save to save the changes Network Configuration ile Profile Help Devices Hardware DNS Hosts psc You may configure the system s hostname domain EH name servers and search domain Name servers are used to look up other hosts on the network Hostname democlarityplus Primary DNS 192 168 0 50 Secondary DNS Tertiary DNS DNS search path Active profile Common 7 Restart the network Go to Applications System Tools Terminal enter service network restart then press Enter 02007 2008 7 of 21 Document CLY 02A Rev A Confidential a
18. s gt EB Administration gt 3 Add Remove Software Authentication B Help xj About GNOME Z REN Computer f Date amp Time WW pispla f About Fedora PST ge t Firewall ES About this Computer al A fal Network Lock Screen Network Device T Log Out clarity Printing Shut Down Ga SELinux Management 2 A dialog box will ask for the root password root is the Linux equivalent of a Windows Administrator account Enter the root password 3 Highlight the Device eth0 then click Edit g Network Configuration File Profile Help GF A amp New Edit Copy Activate Deactivate Devices Hardware DNS Hosts You may configure network devices associated with ES als physical hardware here Multiple logical devices can be uu associated with a single piece of hardware Profile Status Device Nickname Type Active profile Common 4 Select Statically Set IP Address then enter the desired IP Address Subnet Mask and Default Gateway Then click OK to save the changes 02007 2008 6 of 21 Document CLY 02A Rev A Confidential and Proprietary August 3 2009 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual Ethernet Device eneral Boute Hardware Device O Controlled by NetworkManager vi Activate device when computer starts O Allow all users to enable and disable the device C Enable IPv6 configurati
19. system software Windows or Linux that Clarity Archive runs on In the case where commands relating to the operating system are platform specific it will be noted Clarity Viewer will refer to the Clarity Viewer software the term Client will refer to the hardware and operating system the Clarity Viewer runs on The term Acquisition Station will refer to any computer running DICOM compliant software QPC XSCAN32 Traumacad etc that can send query or retrieve to from Clarity Archive 2007 2008 2 of 21 Document CLY 02A Rev A Confidential and Proprietary August 3 2009 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual 2 System Requirements server e network connection e static IP address e firewall TCP ports 104 DICOM 8443 Clarity launch page SSL port and 11112 Clarity Archive port and UDP 137 data transfer to be open e proper IP address default gateway and subnet mask configuration this is heavily dependent on how the network is configured Clarity Viewer Workstation e 2 GHz Core2Due CPU e gt 1GBRAM e Video card supporting at least 1280 x 1024 or 1024 x 768 with less information in the worklist e Windows XP SP2 operating system e network connection e Java version 6 update 14 or later e diagnostic quality monitor required for primary diagnosis i Note The theme service must be enabled and set to the Windows XP Blue Theme Acquisition Worksta
20. tatus Connected Duration 00 16 58 Speed 100 0 Mbps Activity Sent Ww a Received Y Packets 505 421 Disable 4 In the Local Area Connection Properties dialog box select Internet Protocol TCP IP and click the Properties button 2007 2008 4 of 21 Document CLY 02A Rev A Confidential and Proprietary August 3 2009 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual _L Local Area Connection Properties E 2 x General Advanced Connect using HB Broadcom NetXtreme 57x Gigabit C This connection uses the following items vi mr File and Printer Sharing for Microsoft Networks vi dll QoS Packet Scheduler Install Uninstall Properties Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Show icon in notification area when connected v Notify me when this connection has limited or no connectivity 5 In the Internet Protocol TCP IP Properties dialog select the option Use the following IP address Internet Protocol TCP IP Properties E 2 xl General You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings C Obtain an IP address automatically Use the following IP address
21. tion e DICOM compliant software to send query retrieve to from Clarity Archive e static IP address 2007 2008 3 of 21 Document CLY 02A Rev A Confidential and Proprietary August 3 2009 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual 3 Configuration 3 1 Static IP Configuration 3 1 1 Clarity 1 Windows 1 Login as the Administrator 2 Choose Start Menu Control Panel Network Connections amp Network Connections File Edit View Favorites Tools Advanced Help Back 23 wi Search lc Folders ia Address e Network Connections LAN or High Speed Internet Network Tasks 5 Create a new connection Change Windows Firewall settings Disable this network device AES ohne Local Area Connection LAN or High Speed Inter Connected Firewalled 4 Note If your Control Panel looks like the one pictured below click on the Classic View button then select Local Area Connection Status Pick a category cr LI Appearance and Themes or Printers and Other Hardware Network and Internet Connections 62 User Accounts TO Add or Remove Programs SD Date Time Language and Regional Options G7 See Also a A Windows Update 9 Help and Support EY 3 In the Local Area Connection Status dialog box select Properties I Local Area Connection Status 2 x General Support M Connection S
22. user may also find it useful to search the log for errors This can also be done from the terminal by issuing the command cat server log grep ERROR then the terminal will return a list or errors from the log file 02007 2008 19 of 21 Document CLY 02A Rev A Confidential and Proprietary August 3 2009 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual A Appendix A 1 Clarity and ClarityE Linux is Stuck At GRUB Boot Menu If Linux based Clarity Archive server does not boot and is stuck on grub boot menu follow these instructions to complete the boot sequence 1 Type root hd0 0 then press Enter and a confirmation message should ap pear 2 Type kernel vmlinuz Before pressing enter press the Tab key to auto complete the file name If options are provided choose the filename with the highest number i e 2 6 25 instead of 2 6 14 Once the file name is complete it will end with x86_64 press Enter 3 Type initrd initrd Again hit TAB to complete the file name If presented with options choose the file name with the same numbered version as in the last step For example if the file name used in step 2 is vmlinuz 2 6 27 5 41 fc9 x86 64 choose the file named initd 2 6 27 5 41 fc9 x86_64 img in this step Make sure the file ends with img Hit ENTER when the name fully appears on the input line 4 Type boot then press Enter the system should boot as normal 2007 2008 20 of 21
23. ve privileges Procedure 1 Run Clarity Viewer exe as provided by iCRco 2 Run the JNLP Configuration utility Go to Start Programs Clarity Archive JNLP Configuration 3 Reboot the computer for the changes to take effect 4 1 2 Clarity and ClarityE Linux Scope This section describes how to upgrade the Clarity Viewer software running on Linux to a new version Assumptions 1 The Clarity Archive is installed and functioning normally 2 The user has administrative privileges Procedure 1 Open a Terminal Navigate to Applications System Tools Terminal and left mouse click to open a Terminal Window 2007 2008 13 of 21 Document CLY 02A Rev A Confidential and Proprietary August 3 2009 Property of iCRco Inc Clarity PACS Configuration amp Troubleshooting Manual Applications DS Accessories D Graphics gt Q Internet gt Bi Office gt Other gt Programming gt Hy Sound amp Video gt oO System Tools gt ES Disk Management amp Disk Usage Analyzer Z File Browser E Phone Manager Rd Power Statistics Gal SELinux Policy Generation Tool JY SELinux Troubleshooter je System Log E System Monitor x Terminal Use the comma 2 Gain root access To gain root access enter su in the Terminal then press Enter The Terminal will then ask for the password which is clarity2008 by default all lower case letters then press Enter ag
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