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User Guide Sbg900

1. 7 Click Protocol and click the Add button f xX lt q 51 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Basic Gateway TCP IP Wireless USB 8 Click Microsoft in the Manufacturers section and click TCP IP in the Network Protocol section of Select Network Protocol window Select Network Protocol x Click the Network Protocol that you want to install then click OK If you have an installation disk for this device click Have Disk Manufacturers Network Protocols y IP lt SPX compatible Protocol Microsoft 32 bit DLC Microsoft DLC 7 NetBEUI TWAN support for ATM H Have Disk Cancel 9 Click OK 10 Click TCP IP on the Network window If there is more than one TCP IP entry choose the one for the Ethernet card or USB port connected to the SBG900 11 Click Properties The TCP IP Properties window is displayed TCP IP Properties BE Bindings Advanced Netbios DNS Configuration Gateway WINS Configuration IP Address An IP address can be automatically assigned to this computer If your network does not automatically assign IP addresses ask your network administrator for an address and then type it in the space below Specify an IP address I Detect connection to network media 12 Click the IP Address tab 13 Click Obtain an IP address automatically
2. E Client for Microsoft Networks vi 8 File and Printer Sharing for Microsoft Networks Internet Protocol TCP IP Uninstall Properties Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks I Show icon in taskbar when connected Close Cancel 10 Be sure the box next to Internet Protocol TCP IP is checked f xX lt 4 55 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Basic Gateway TCP IP Wireless USB 11 Click Properties The Internet Protocol TCP IP Properties window is displayed General You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Use the following IP address P address Subnet mask Default gateway Obtain DNS server address automatically C Use the following DNS server addresses Preferred DNS serve con Altemate DNS server 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected 13 Click OK to accept the TCP IP settings 14 Click OK to close the Local Area Connection number Properties window 15 Click OK when prompted to restart the computer a
3. 17 Double click My Computer 18 Double click the Motorola SBG900 CD icon D in the image 19 Double click remove or remove exe to run the Remove utility from the Motorola SURFboard Wireless Cable Modem Gateway CD ROM The SURFboard Cable Modem USB Driver Removal window is displayed SURF board Cable Modem USB Driver Removal MA MOTOROLA Motorola Inc USB Driver Removal Utility This utility will remove the USB driver files and registry entries that are not removed by the Device Managers uninstall process Be sure to remove the driver using the Device Manager first Ensure your USB Cable Modem is disconnected Operating System is Microsoft Windows XP r Operations Remove Driver sys file s System Completed SURFboard Remove Driver inf file s Information Completed usB Remove Digital Signature File Digital Catalog Completed Cable Modem Remove Registry entries Completed r Status The SURFboard Cable Modem USB driver has been removed Need New Drivers or more Information fou can check for the latest Information about your Motorola SURFboard Cable Modem here http www Motorola com broadband 20 Be sure the USB cable is disconnected 21 Click Remove Driver Informational messages similar to the ones shown are displayed on the SURFboard Cable Modem USB Driver Removal window After you remove the USB driver re install it following Setting Up a USB Driver in Windows 2000 If
4. 5 6 Key Light Flashing 1 POWER None 2 RECEIVE Scanning for a receive downstream channel connection 3 SEND Scanning for a send upstream channel connection 4 ONLINE Scanning for a network connection 5 Pc ACTIVITY Transmitting or receiving data 6 WIRELESS Wireless activity t X lt 6 r Home Print Exit On The power supply is working properly The downstream channel is connected The upstream channel is connected The startup process is complete and the SBG900 is online A computer or other device is connected to the USB or Ethernet port Wireless feature is functioning normally SBG900 User Guide Overview Installation Troubleshooting Contact FAQ Specifications Glossary License MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Rear Panel The rear panel provides cabling connectors status lights and the power receptacle Key Item Description 1 If you experience a problem you can push this recessed button to restart the SBG900 see Troubleshooting To reset all values to their defaults hold down the button for more than five seconds Resetting may take 5 to 30 minutes because the SBG900 must find and lock on the appropriate communications channels Use the ETHERNET port to connect an Ethernet LAN cable with RJ 45 connectors to an Ethernet equipped computer hub bridge or switch N For Windows only use the usB port for Connecting a PC to the USB Port You cannot connec
5. 8B QoS Packet Scheduler Internet Protocol TCP IP Description across diverse interconnected networks C Show icon in notification area when connected amp File and Printer Sharing for Microsoft Networks Transmission Control ProtocolIntermet Protocol The default wide area network protocol that provides communication 9 On the Local Area Connection Properties window be sure Internet Protocol TCP IP is checked If it is not selected check it ft Home xX q 59 gt Print Exit SBG900 User Guide Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Basic Gateway TCP IP Wireless USB 10 Select Internet Protocol TCP IP and click Properties to display the Internet Protocol TCP IP Properties window Internet Protocol TCP IP Properties General Alternate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings ou Use the following IP address Obtain DNS server address automatically Use the following DNS server addresses 11 Verify that the settings are correct as shown above 12 Click OK to close the TCP IP Properties window 13 Click OK to close the Local Area Connection Properties window When you complete the TCP IP configuration go to Verifying the IP Address in
6. G gateway gateway IP address GHz GUI frame check sequence A type of connector used to connect coaxial cable to equipment such as the SBG900 A security software system on the SBG900 that enforces an access control policy between the Internet and the SBG900 LAN A data path moving in one direction Forward error correction is a technique to correct transmission errors without requiring the transmitter to resend any data Frequency Division Multiple Access is a method to allow multiple users to share a specific radio spectrum Each active user is assigned an individual RF channel or carrier with the carrier frequency of each channel offset from its adjacent channels by an amount equal to the channel spacing which allows the required bandwidth per channel A unit of data transmitted between network nodes that contains addressing and protocol control data Some control frames contain no data Number of times an electromagnetic signal repeats an identical cycle in a unit of time usually one second measured in Hz kHz MHz or GHz File Transfer Protocol is a standard Internet protocol for exchanging files between computers FTP is commonly used to download programs and other files to a computer from web pages on Internet servers The ability to simultaneously transmit and receive data See also half duplex A device that enables communication between networks using different protocols See also router The SBG900 enabl
7. Low A predefined firewall policy template providing minimum security with a higher risk of intrusions Custom You may need to create a custom firewall policy on the Firewall gt POLICY advanced Page Do not create a custom policy unless you have the necessary expertise and the need to do so None Disables the firewall To enable easy network setup it is the default After you set up your network use High Medium or Low to improve your security 5 Click Apply to apply your changes After you edit some fields and click Apply you are warned that you must reboot for your change to take effect Rebooting takes 10 to 15 seconds After rebooting you must log in again If you have the need you can e View the rules for the High Medium or Low predefined policy templates or create a custom policy on the Firewall gt POLICY advanced Page e Configure a firewall alert on Firewall gt ALERT basic Page and Firewall gt ALERT email Page e View the firewall logs on the Firewall gt LOGS Page For information about how the firewall can affect gaming see Gaming Configuration Guidelines The predefined policies provide outbound Internet access for computers on the SBG900 LAN The SBG900 firewall uses stateful inspection to allow inbound responses when there already is an outbound session running corresponding to the data flow For example if you use a web browser outbound HTTP connections are permitted
8. Signing Up for Service You must sign up with a cable service provider to access the Internet and other online services To activate your service call your local cable service provider You need to provide the MAC address marked HFC MAC ID printed on the Label on the Bottom of the SBG900 If you printed this document you can record it here 00 You should ask your cable service provider the following questions Do you have any special system requirements When can I begin to use my SBG900 Are there any files need to download after am connected Do need a user name or password to access the Internet or use e mail f xX lt 4 16 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Computer System Requirements You can connect Microsoft Windows Macintosh UNIX or Linux computers equipped as follows to the SBG900 LAN One of the following Ethernet 10Base T or 10 100Base T Ethernet adapter with proper NIC driver software installed Wireless Any IEEE 802 11g or IEEE 802 11b device For information about the Motorola PCC11b Wireless Card PCMCIA type II 3 3 V slot or USB11b Wireless Adapter see Optional Accessories e PC with Pentium class or better processor e Windows 98 Windows 98 SE Windows Me Windows 2000 Windows XP Windows NT Macintosh or
9. The Timeout default is 300 seconds 5 minutes ICMP Session Wait Sets the maximum time in seconds to wait before assuming an ICMP session has timed out Timeout The default is 300 seconds 5 minutes Apply Click to apply your changes f xX lt 40 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Gateway gt LAN nat config Page Use this page to enable NAT and add clients to the CURRENT NAT PASSTHROUGH list msc y gt E wireless _ fa Frevall Tramin Reboot x Loa out STATUS WAN WELE PORT FORWARDING PORT TRIGGERS LOG This page allows you to configure the Internal private Local Area Network LAN Interface for Network Address Translation NAT wW NAT PASSTHROUGH Bypass Firewall True DMZ 0F 0F 0F 0F 00 OF 0F 0F 0F 0F 01 OF 0F 0F 0F 0F 02 OF 0F 0F 0F 0F 03 Delete Gateway gt LAN nat config page fields Field or Button LAN Enable NAT Apply NEW NAT PASSTHROUGH MAC Address Bypass Firewall True DMZ Add CURRENT NAT PASSTHROUGH Delete Home Print Description If enabled the single HFC IP Address public IP address assigned by the cable service provider is mapped to many private IP addresses on the SBG900 LAN Click to apply your changes You must reboot the SBG900 Specifies up to 32 computers as passthrough clients not subject to NAT us
10. The various physical environments through which signals pass for example coaxial unshielded twisted pair UTP or fiber optic cable A management information base is a unique hierarchical structure of software objects used by the SNMP manager and agent to configure monitor or test a device Megahertz one million cycles per second A measure of radio frequency MAC protocol data unit PDU MAC service data unit Multiple Systems Operator A company that owns and operates more than one cable system Also called a group operator The Maximum Transmission Unit is the largest amount of data that can be transmitted in one discrete message on a given physical network The MTU places an upper bound on the size of a message that can be transferred by the network in a single frame Messages exceeding the MTU must be fragmented before transmission and reassembled at the destination A data transmission sent from one sender to multiple receivers See also broadcast and unicast milliwatts To return to your previous page click the Acrobat Go to Previous View button ft Home xX lt 4116 gt SBG900 User Guide Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB N NAS NAT NAPT NEC network network driver network layer NIC node noise ohm OSI network access server Network Address Translation is an
11. Windows Me and repeat this procedure If that does not correct the problem see the Regulatory Safety Software License and Warranty Information card provided with the SBG900 for information about obtaining warranty service f xX a 82 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Basic Gateway TCP IP Wireless USB Setting Up a USB Driver in Windows 2000 1 Insert the Motorola SURFboard Wireless Cable Modem Gateway CD ROM in the CD ROM drive This CD contains the USB drivers and must be inserted and read by the PC before you connect the SBG900 to the PC 2 Connect the USB cable as shown in USB Connection A few seconds after you complete the USB connection the Found New Hardware window is displayed Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install a device driver for a hardware device To continue click Next 3 Click Next The following window is displayed Found New Hardware Wizard Install Hardware Device Drivers device driver is a software program that enables a hardware device to work with an operating system This wizard will complete the installation for this device a USB Cable Modem 4 device driver is a software program that makes a hardware device work Windows needs driver files for your new device To locate driver files and complet
12. 14 Click OK to accept the TCP IP settings 15 Click OK to close the Network window 16 Click OK when prompted to restart the computer and click OK again When you complete TCP IP configuration go to Verifying the IP Address in Windows 95 Windows 98 or Windows Me f xX lt 4 52 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q mororora Basic Gateway TCP IP Wireless USB Configuring TCP IP in Windows 2000 1 On the Windows Desktop click Start 2 Select Settings and then Control Panel from the pop up menus to display the Control Panel window E Controrpane Tb File Edit View Favorites Tools Help Back gt 27 search C Folders Gs x Eee Address Control Panel z c a B y WF Add Remove Add Remove Administrative ATI CSNW Date Time Display Folder Hardware Programs Tools Multime Options a 4 paa Ss 4 9 amp B 8B Gaming Internet Java Plug in Keyboard Mouse EEE Phone and Options Options Dial up Modem Connections a e E g Power Printers QuickTime RealPlayer Regional Scannersand Scheduled Sounds and Options Options Cameras Tasks Multimedia System Users and Passwords Connects to other computers networks and the Internet 3 Double click the Network and Dial up Connections icon to display the Network and Dial up Connections window File Edit V
13. 160 320 640 1280 and 2560 ksym s TDMA e 8 dBmV to 54 dBmV 32 QAM 64 QAM e 8 dBmV to 55 dBmV 8 QAM 16 QAM e 8 dBmV to 58 dBmV QPSK S CDMA e 8 dBmV to 53 dBmvV all modulations 75 ohms nominal gt 6 dB 5 to 42 MHz F Connector female 75 ohm USB Ethernet 10 100Base T auto sensing TCP IP SBG900 User Guide Overview Installation Troubleshooting Contact FAQ Specifications License MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Glossary This glossary defines terms and lists acronyms used with the SBG900 To return to your previous page click the Acrobat Go to Previous View button A access point adapter address translation ALG American Wire Gauge AWG ANSI ANX ARP ASCII asynchronous timing attenuation authentication authorization auto MDIX A device that provides wireless LAN connectivity to wireless clients stations The SBG900 acts as a wireless access point A device or card that connects a computer printer or other peripheral device to the network or to some other device A wireless adapter connects a computer to the wireless LAN See NAT Application level gateway triggers are required by some file transfer for example FTP game and video conferencing applications to open one or more ports to enable the application to operate properly A standard system used to designate the size of electrical conductors gauge numbe
14. Internet standard for a LAN to use one set of IP addresses for internal traffic and a second set of IP addresses for external traffic NAT provides some security because the IP addresses of SBG900 LAN computers are invisible on the Internet If NAT is enabled on the Gateway page there is a one to one mapping between each public IP address and client IP address Network Address Port Translation is the most common form of address translation between public and private IP addresses NAPT is a mapping of one public IP address to many private IP addresses If NAPT is enabled on the Gateway page one public IP address is mapped to an individual private IP address for up to 245 LAN clients National Electrical Code United States The regulations for construction and installation of electrical wiring and apparatus suitable for mandatory application by a wide range of state and local authorities Two or more computers connected to communicate with each other Networks have traditionally been connected using some kind of wiring Software packaged with a NIC that enables the computer to communicate with the NIC Layer 3 in the OSI architecture that provides services to establish a path between open systems The network layer knows the address of the neighboring nodes packages output with the correct network address data selects routes and recognizes and forwards to the transport layer incoming messages for local host domains A network interfa
15. Linux operating system with operating system CD ROM available e Minimum 16 MB RAM recommended e 10 MB available hard disk space You can use any web browser such as Microsoft Internet Explorer or Netscape Navigator with the SBG900 You can use the USB connection with any PC running Windows 98 Windows 2000 Windows Me or Windows XP that has a USB interface The USB connection requires special USB driver software that is supplied on the Motorola SURFboard Wireless Cable Modem Gateway CD ROM You can upgrade your USB drivers from the Downloads page http broadband motorola com noflash usb_drivers asp on the Motorola Broadband website f xX lt 17 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration Basic Gateway TCP IP Wireless USB Connecting the SBG900 to the Cable System 1 2 o Nn Oo on sf Be sure the computer is on and the SBG900 is unplugged Connect one end of the coaxial cable to the cable outlet or splitter Connect the other end of the coaxial cable to the cable connector on the SBG900 Hand tighten the connectors to avoid damaging them Insert the Motorola SURFboard Wireless Cable Modem Gateway CD ROM into the CD ROM drive Plug the power cord into the power connector on the SBG900 Connect the external power supply Plug the power cord into the electrical outlet This turns the SBG900 on You do not need to
16. ME Haj Motorola SURFboard SBG1000 USB Gateway Warming You are about to uninstall this device from your system Cancel Click OK Close the Device Manager window Close the Control Panel window Insert the Motorola SURFboard Wireless Cable Modem Gateway CD ROM in the CD ROM drive Press the Esc key on the keyboard to exit the start up screens To start Windows Explorer click Start and select Run to display the Run window f xX lt 4 92 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License 16 On the Run window type explorer and click OK to display Windows Explorer BX Exploring Sbg1000 D of x File Edit View Go Favorites Tools Help gt fa amp ala X Back Forward Up Ci Copy Paste Undo Delete Properties Views Address jo DA Folders x Acrobat40 A Desktop resources i g My Computer y a DS_Store 3 Floppy 4 Sbg 1000 autorun Win98_se C Launch Q Sbq1000 D D netmotem 2 Acrobat40 5 NetMotCM resources 9 NetMotCM Pils Select an item to peace view its description mag FEMOVE sa Control Panel 1 68MB Disk free space 0 bytes E My Computer Windows Explorer may appear different than in the image There are variations between Windows versions and you can configure Windows Explorer as you like
17. Page e Wireless gt SECURITY basic Page e Wireless gt SECURITY advanced Page e Wireless gt STATISTICS page After you edit some fields and click Apply you are warned that you must reboot for your change to take effect Rebooting takes 10 to 15 seconds After rebooting you must log in again f xX lt 70 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration Basic Gateway TCP IP Wireless USB Wireless gt STATUS Page You can use this display only page to e View the wireless interface status e Help perform Troubleshooting for wireless network problems Cable Gateway Wireless Firewall Admin k t B X Log Out gt gt gt NETWORK SECURITY STATISTICS This page provides information about Wireless Status WEP STATUS Regulatory Domain USA FCC ESSID Motorola Channel d RTS Threshold 2347 bytes Frag Threshold 2346 bytes MAC Address 00 08 0E D2 FB 9B WEP Enabled Disable WEP MAC Access Control Allow Any Station Access MAC Access Control List Wireless gt STATUS Page Fields Regulatory Domain ESSID Channel RTS Threshold Frag Threshold MAC Address WEP Enabled MAC Access Control MAC Access Control List ft Home Print Indicates the country the SBG900 is manufactured for The list of channels depends on the country
18. See Changing the Default Password Firewalls are not foolproof Choose the most secure firewall policy you can See Setting the Firewall Policy For a wireless LAN only be sure you follow the instructions in Setting Up the Wireless LAN f xX lt 21 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA AE LN a Starting the SBG900 Setup Program 1 On a computer wired to the SBG900 over Ethernet or USB open a web browser Do not attempt to configure the SBG900 over a wireless connection 2 Inthe Address or Location field type http 192 168 100 1 and press ENTER to display the Login window Wireless Cable Modem Gateway SBG900 F User ID Password J SURFboard MOTOROLA Lo Cable Modem goahead Log In WEBSERVER 3 Inthe User ID field type the User Name the default is admin this field is case sensitive 4 Inthe Password field type the Password the default is motorola this field is case sensitive f xX lt 22 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB 5 Click Log In to display the SBG900 user configuration and status windows 4 Motorola SBG1000 Microsoft Internet Ex
19. TCP IP is in the list of components TCP IP is installed You can skip to step 10 If Internet Protocol TCP IP is not in the list click Install The Select Network Component Type window is displayed Select Network Component Type 2x Click the type of network component you want to install Protocol is a language a computer uses Computers must use the same protocol to communicate f xX q 54 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License mororora Configuration Basic Gateway TCP IP Wireless USB 7 Click Protocol on the Select Network Component Type window and click Add The Select Network Protocol window is displayed Select Network Protocol A k xj Click the Network Protocol that you want to install then click OK If you have y an installation disk for this component click Have Disk Network Protocol AppleTalk Protocol DLC Protocol Internet Protocol TCP IP NetBEUI Protocol Network Monitor Driver NWLink IP lt SPX NetBIOS Compatible Transport Protocol Have Disk Cancel 8 Click Internet Protocol TCP IP 9 Click OK The Local Area Connection number Properties window is re displayed Local Area Connection 2 Properties 21x General Connect using E3 Motorola SurfBoard SBG1000 USB Gateway Configure Components checked are used by this connection
20. THE CABLE DATA PRODUCT AND OR INSTALLING DOWNLOADING OR USING ANY OF THE SOFTWARE YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE UPON ACCEPTANCE THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE I DO NOT INSTALL OR USE THE SOFTWARE AND II RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE COLLECTIVELY PRODUCT INCLUDING ALL COMPONENTS DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER AS THE CASE MAY BE FOR A FULL REFUND The Software includes associated media any printed materials and any on line or electronic documentation as well as any updates revisions bug fixes or drives obtained by you from Motorola or your service provider Software provided by third parties may be subject to separate end user license agreements from the manufacturers of such Software The Software is never sold Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License Motorola and its 3rd party licensors retain the ownership of the Software You may USE the Software only in connection with the operation of the Product TRANSFER the Software including all component parts and printed materials permanently to another person but on
21. To check the IP address 1 2 3 4 On the Windows Desktop click Start Select Run The Run window is displayed Type cmd and click OK to display a command prompt window Type ipconfig and press ENTER to display the IP configuration A display similar to the following indicates a normal configuration C WINNT System32 cmd exe Microsoft Windows 2000 Version 5 00 2195 lt C gt Copyright 1985 2666 Microsoft Corp C gt ipconf ig Windows 2000 IP Configuration Ethernet adapter Local Area Connection 2 Connection specific DNS Suffix IP Address s s s os w 2 2 ee 2 amp Subnet Mask gt s s ee Default Gateway Ethernet adapter Local Area Connection Media State C N surfboard com 206 19 86 174 255 255 255 224 gt 206 19 86 161 Cable Disconnected I If an Autoconfiguration IP Address is displayed as in the following window there is an incorrect connection between the PC and the SBG900 or there are cable network problems Check the cable connections and determine if you can view cable TV channels on your television jemd Microsoft Windows 2000 Version 5 08 2195 lt C gt Copyright 1985 2000 Microsoft Corp IC gt ipconf ig Windows 2000 IP Configuration Ethernet adapter Local Area Connection 2 Connection specific DNS Suffix Autoconf iguration IP Address Subnet Mask Default Gateway I 169 254 45 20 255 255 0 0 o x After verifying
22. Windows 2000 or Windows XP f xX lt 60 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License m ROLA Basic Gateway TCP IP Wireless USB Verifying the IP Address in Windows 95 Windows 98 or Windows Me To check the IP address 1 2 4 5 6 On the Windows Desktop click Start Select Run The Run window is displayed Type winipcfg exe and click OK The IP Configuration window is displayed The Ethernet Adapter Information field will vary depending on the system as shown in the following examples Ra IP Configuration B IP Configuration ka IP Configuration IP Configuration 3Com 3C90x Ethemet Adapter Lia Release ico EEE The values for Adapter Address IP Address Subnet Mask and Default Gateway on the PC will be different than in the image In Windows 98 if Autoconfiguration is displayed before the IP Address as in the following image call your service provider Select the adapter name the Ethernet card or USB device Click Renew Click OK after the system displays an IP address If after performing this procedure the computer cannot access the Internet call your cable service provider for help f Xx lt 61 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Verifying the IP Address in Windows 2000 or Windows XP
23. XP Windows Me or Windows 2000 to the SBG900 USB port Caution Before plugging in the USB cable be sure the Motorola SURFboard Wireless Cable Modem Gateway l f CD ROM is inserted in the PC CD ROM drive To connect a PC to the USB port 1 2 3 4 Insert the Motorola SURFboard Wireless Cable Modem Gateway CD ROM in the CD ROM drive Connect the USB cable to the USB port on the SBG900 Connect the other end to the USB port on the computer Install the USB driver following the appropriate procedure for Setting Up a USB Driver f xX lt 20 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Basic Configuration The following sections provide information about basic SBG900 configuration e Starting the SBG900 Setup Program e Changing the Default Password e Getting Help e Setting the Firewall Policy e Gaming Configuration Guidelines For more advanced configuration information see Configuring TCP IP Setting Up the Wireless LAN or Setting Up a USB Driver For normal operation you do not need to change most default settings The following caution statements summarize the issues you must be aware of Caution A To prevent unauthorized configuration change the default password immediately when you first A configure the SBG900
24. before adding a new position On computers hexadecimal is a convenient way to express binary numbers A hybrid fiber coaxial cable network uses fiber optic cable as the trunk and coaxial cable to the subscriber premises The interval between two routers on an IP network The number of hops a packet traverses toward its destination called the hop count is saved in the packet header For example a hop count of six means the packet has traversed six routers The packet hop count increases as the time to live TTL value decreases In IP a host is any computer supporting end user applications or services with full two way network access Each host has a unique host number that combined with the network number forms its IP address Host also can mean A computer running a web server that serves pages for one or more web sites belonging to organization s or individuals A company that provides this service In IBM environments a mainframe computer Hyper Text Markup Language On a LAN a hub is a device that connects multiple hosts to the LAN A hub performs no data filtering See also bridge and router An IP hub is typically a unit on a rack or desktop On an HFC network a hub is a scaled down headend that performs some or all headend functions for part of the system Hertz one cycle per second The unit to measure the frequency that an alternating electromagnetic signal cycles through its highest and lowest states Used to
25. contact your cable service provider ft xX lt 90 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Removing the USB Driver from Windows 2000 1 On the Windows desktop click Start 2 Click Settings 3 Click Control Panel to display the Control Panel window I Eie Edit view Favorites Tools Help Back gt Qsearch Gyrolders Hristory ME GS X Address ControlPanel 0 Pao A s m w g Accessibility Add Remove Add Remove Administrative Date Time a xi Options Hardware Programs Tools z i a4 amp Display Folder Options Fonts Game Internet Controllers Options Pn g a gt d S o 3 u Keyboard Mouse Networkand Phoneand Power Options Dial up Co Modem a a a 4 Printers Regional Scannersand Scheduled Sounds and Options Cameras Tasks Multimedia Provides system information and changes environment settings C B My Computer z 4 Double click System to display the System Properties window 5 Click the Hardware tab System Properties E 2 x General Network Identification Hardware User Profiles Advanced m Hardware Wizard The Hardware wizard helps you install uninstall repair sn unplug eject and configure your hardware m Device Manager The Device Manager lists all the hardware devices installed on your computer Use the Device Manager to change the prop
26. define the bands of the electromagnetic spectrum used in voice and data communications or to define the bandwidth of a transmission medium To return to your previous page click the Acrobat Go to Previous View button ft Home Print Exit xXx 4112 gt SBG900 User Guide Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB IANA ICMP ICSA IEEE IEEE 802 11b IEEE 802 11g IEEE 802 3 IETF IGMP IGMP spoofing impedance impulse noise ingress noise Internet Internetwork IP The Internet Numbering Address Authority IANA is an organization under the Internet Architecture Board IAB of the Internet Society that oversees IP address allocation It is under a contract from the U S government Internet Control Message Protocol is a protocol used for error problem and informational messages sent between IP hosts and gateways ICMP messages are processed by the IP software and are not usually apparent to the end user The International Computer Security Association is the security industry s main source of research intelligence and product certification The Institute of Electrical and Electronics Engineers Inc http www ieee org is an organization that produces standards technical papers and symposiums for the electrical and electronic industries and is accredited by ANSI IEEE wireless network s
27. for use by an authorized Motorola Corporation Cable Modem technician CAP unable to make C NAPT 2003 01 14 12 55 12 6 Notice oxo4csisas Mapping No WAN IP address available DHCP REBIND sent Invalid DHCP option 2003 01 14 12 55 14 4 Error O0x040DC140 Gateway gt LOG page fields Field Time Priority Code Message ft Home Print Description The date and time in the format yyyy mm dd hh mm ss hours hh are 00 to 23 Indicates the importance of the message Code associated with this message Describes the event xX lt 49 gt SBG900 User Guide Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Configuring TCP IP You must be sure all client computers are configured for TCP IP a protocol for communication between computers Perform one of e Configuring TCP IP in Windows 95 Windows 98 or Windows Me e Configuring TCP IP in Windows 2000 e Configuring TCP IP in Windows XP e Follow the instructions in your Macintosh or UNIX user manual After configuring TCP IP perform one of the following to verify the IP address e Verifying the IP Address in Windows 95 Windows 98 or Windows Me e Verifying the IP Address in Windows 2000 or Windows XP e Follow the instructions in your Macintosh or UNIX user manual f xX lt 50 gt SBG900 User Guide Home Print Exit Overview Installat
28. from a list or specific location Advanced Click Next to continue 3 Be sure Install the software automatically is selected 4 Click Next Windows automatically searches for the correct USB drivers and installs them If the installation is successful the following window is displayed Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for Motorola SURFboard SBG1000 USB Gateway Click Finish to close the wizard Finish Although your SBG model number may be different than in the images in this guide the procedure is the same f xX lt lt 87 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOT OE OLA Configuration Basic Gateway TCP IP Wireless USB 5 Click Finish to complete the installation Otherwise be sure the Motorola SURFboard Wireless Cable Modem Gateway CD ROM is correctly inserted in the CD ROM drive When you finish setting up the USB driver you can continue with Configuring TCP IP Removing the USB Driver from Windows 98 or Windows Me 1 On the Windows Desktop right click one of In Windows 98 the Network Neighborhood icon In Windows ME the My Network Places icon The Network window is displayed Network 2 x Configuration The following network components are installed 3Com Fast EtherLink XL 10 100Mb TX
29. gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA EAER Configuration Basic Gateway TCP IP Wireless USB Wired Ethernet LAN Each computer on the 10 100Base T Ethernet LAN requires an Ethernet network interface card NIC and driver software installed Because the SBG900 Ethernet port supports auto MDIX you can use straight through or cross over cable to connect a hub switch or computer Use category 5 cabling for all Ethernet connections The physical wiring arrangement has no connection to the logical network allocation of IP addresses Sample Ethernet to computer connection Category 5 Ethernet cable A wired Ethernet LAN with more than one computer requires one or more hubs or switches You can connect a hub or switch to the Ethernet port on the SBG900 The following illustration is an example of an Ethernet LAN you can set up using the SBG900 Cable the LAN in an appropriate manner for the site A complete discussion of Ethernet cabling is beyond the scope of this document Sample Ethernet connection to hubs or switches Add additional hubs or switches for further expansion xX lt 10 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB USB Connection You can connect a single PC running W
30. network i Info WIRELESS Enable Wireless Interface Reboot X Log Out ESSID Motorola Channel Operating Mode 11b 11g Standard v Transmit Power 100 percent RTS Threshold 2347 bytes Fragmentation Threshold 2346 bytes Beacon Period j 00 milliseconds DTIM Period 3 beacons Save Changes Reset Wireless Defaults 4 Inthe ESSID field type a unique name It can be any alphanumeric case sensitive string up to 32 characters The default is Motorola Do not use the default ESSID 5 Click Save Changes to save your changes 6 To restrict wireless LAN access to clients configured with the same Network Name ESSID as the SBG900 click the SECURITY tab f xX lt 4 65 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License 7 Click advanced to display the Wireless gt SECURITY advanced Page status network statistics advanced OE This page allows you to configure advanced wireless security settings m cotevey E Wireless gt gt gt Firewall fs Admin 2 Help Pitino M Disable ESSID Broadcast Reboot x uoa oue Allow Any Station Access Allow Only Listed Stations Access MAC ACCESS CONTROL LIST Apply STATIONS Listed Stations Delete Delete ADD NEW STATION New Station e g 11 22 33 aa bbice J Add Station 8 Chec
31. numbers called octets Each octet represents eight bits In a class C IP address the octets are network network network host The first three octets together represent the network address and the final octet is the host address In the SBG900 LAN default configuration 192 168 100 represents the network address In the final octet the host address can be from 2 to 254 To copy a file from one computer to another You can use the Internet to download files from a server to a computer A DOCSIS or Euro DOCSIS cable modem or gateway downloads its configuration file from a TFTP server during start up In a cable data network the direction of data received by the computer from the Internet Software that enables a computer to interact with a network or other device For example there are drivers for printers monitors graphics adapters modems Ethernet USB HPNA and many others Digital Subscriber Line Direct Sequence Spread Spectrum is an IEEE 802 11b RF modulation protocol An IP address that is temporarily leased to a host by a DHCP server The opposite of static IP address To include data into some other data unit to hide the format of the included data To alter an electronic signal so that only an authorized user can unscramble it to view the information To encode data A VPN endpoint terminates the VPN at the router so that computers on the SBG900 LAN do not need VPN client software to tunnel through the Internet to the V
32. on port 80 Inbound responses from the Internet are allowed because an outbound session is established When required you can configure the SBG900 firewall to allow inbound packets without first establishing an outbound session You also need to configure a port forwarding entry on the Gateway gt PORT FORWARDING config Page or a DMZ client on the Gateway gt LAN nat config Page f xX lt 28 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Firewall gt POLICY advanced Page Do not create a custom firewall policy unless you have the necessary expertise and the need to do so Instead select one of the predefined policy templates as described in Setting the Firewall Policy To create a custom firewall policy first select Custom and click Apply on the Firewall gt POLICY basic Page Then use this page to configure a custom firewall policy OE CE E Wireless Firewall gt gt gt EL Admin Reboot x Log oue _ To base the custom policy on a predefined firewall policy template choose High Medium or Low in the Policy POLICY advanced This page allows you to construct a custom firewall policy by setting all necessary configuration parameters Port ID O Enable Allowed Protocol IP z Port Range fo fo Protocol Number Allow Inbound Allow Outbound 0 J Aaa FIREWALL POL
33. over which L2TP tunnels arrive The LNS can have a single LAN or WAN interface but can terminate calls arriving at any of the LACs full range of PPP interfaces asynchronous synchronous ISDN V 120 etc The LNS initiates outgoing calls and receives incoming calls An LNS is analogous to a home gateway in L2F technology A test that loops the transmit signal to the receive signal Usually the loopback test is initiated on a network device The test is used to verify a path or to measure the quality of a signal on that path To return to your previous page click the Acrobat Go to Previous View button ft Home Print Exit x lt 115 gt SBG900 User Guide Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB MAC address MB Mbps media MIB MHz MPDU MSDU MSO MTU multicast mW The Media Access Control address is a unique 48 bit value permanently saved in ROM at the factory to identify each Ethernet network device It is expressed as a sequence of 12 hexadecimal digits printed on a Label on the Bottom of the SBG900 You need to provide the HFC MAC address to the cable service provider Also called an Ethernet address physical address hardware address or NIC address One megabyte equals 1 024 x 1 024 bytes 1 024 kilobytes or about 8 million bits Million bits per second megabits per second A rate of data transfer
34. s standards for operation of wireless devices Depending on the domain set at the factory USA FCC Europe Spain France Japan or some other country name is displayed Displays the ESSID set on the Wireless gt NETWORK Page For more information see Configuring the Wireless Network Name on the SBG900 Never provide the ESSID to anyone who is not authorized to use your wireless LAN Displays the radio channel for the access point If you encounter interference you can set a different channel on the Wireless gt NETWORK Page Displays the Request to Send Threshold set on the Wireless gt NETWORK Page Displays the Fragmentation Threshold set on the Wireless gt NETWORK Page Displays the SBG900 MAC address Displays the type of Wired Equivalent Privacy WEP that is enabled For more information see Configuring WEP on the SBG900 Displays the MAC Access Control setting set on the Wireless gt SECURITY advanced Page e Allow Listed Only clients in the MAC access control list can access the wireless LAN Allow Any Station Access Any wireless client can access the wireless LAN Displays the MAC addresses of wireless clients having access The list is set on the Wireless gt SECURITY advanced Page xX lt 71 gt SBG900 User Guide Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q mororoia Wireless gt NETWORK Page Use this page for Configuring the Wirel
35. server on the CMG The remote access session is secured using https on port 443 You can scroll to browse the help or click another item to display help for that item f xX lt 26 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Setting the Firewall Policy The SBG900 firewall protects the SBG900 LAN from undesired attacks and other intrusions from the Internet This section describes using the Firewall gt POLICY basic page to choose one of the predefined firewall policy templates provided with the SBG900 Caution Firewalls are not foolproof Choose the most secure firewall policy you can To enable easy network AN setup the default firewall policy is None which provides no security To select a predefined policy for all packets processed by the SBG900 firewall 1 On the SBG900 Setup Program left panel click Firewall 2 Click POLICY 3 Click basic to display the predefined firewall policy templates Cable Gateway Wireless Firewall gt gt gt 2 Help Reboot X Log Out ft Home Print POLICY basic This page allows you to select one of the predefined firewall policies high medium low to be applied to all packets processed by the SBG firewall If you select a custom policy you may modify the firewall configuration settings to suit your individual needs Setting the firewall policy t
36. the cable connections and proper cable TV operation renew the IP address x Exit ft Home m lt 62 gt Print SBG900 User Guide Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Basic Gateway TCP IP Wireless USB To renew the IP address 1 Type ipconfig renew and press ENTER If a valid IP address is displayed as shown Internet access should be available Psema Microsoft Windows 2000 Version 5 08 2195 r lt C Copyright 1985 2000 Microsoft Corp C gt ipconfig renew Windows 2000 IP Configuration Ethernet adapter Local Area Connection 2 Connection specific DNS Suffix surfbhoard com IP Address eee ee et 206 19 86 174 Subnet Mask a a s aca o n a E 255 255 255 224 Default Gateway I 206 19 86 161 2 Type exit and press ENTER to return to Windows If after performing this procedure the computer cannot access the Internet call your cable service provider for help f xX lt 63 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Setting Up the Wireless LAN You can use the SBG900 as an access point for a wireless LAN without changing its default settings Caution The default SBG900 settings provide no wireless security After your wireless LAN is operation
37. to IP addresses A DNS server contains a table matching domain names such as Internetname com to IP addresses such as 192 169 9 1 When you access the world wide web a DNS server translates the URL displayed on the browser to the destination website IP address The DNS lookup table is a distributed Internet database no one DNS server lists all domain name to IP address matches The CableLabs Data Over Cable Service Interface Specification defines interface standards for cable modems gateways and supporting equipment to deliver data between an HFC network and a computer systems or television sets To emphasize its use as a cable modem standard DOCSIS is now called CableLabs Certified Cable Modems Euro DOCSIS is DOCSIS adapted for use in Europe A unique name such as motorola com that maps to an IP address Domain names are typically much easier to remember than are IP addresses To return to your previous page click the Acrobat Go to Previous View button ft Home Print Exit x a109 gt SBG900 User Guide Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB dotted decimal format download downstream driver DSL DSSS dynamic IP address E encapsulate encode encrypt endpoint ESSID Ethernet Euro DOCSIS event expansion slot Method of representing an IP address or subnet mask using four decimal
38. to display wireless statistics Cable Gateway Wireless gt OCM J L LI STATUS NETWORK SECURITY WIRELESS STATISTICS Transmitted Fragment Count 395 Multicast Transmitted Fragment 395 Count Failed Count 0 Retry Count 0 Multiple Retry Count Frame Duplicate Count Request to Send Success Count Request to Send Failure Count Acknowledge Failed Count Received Fragment Count Multicast Received Fragment Count Frame Check Sequence Error Count Transmitted Frame Count WEP Undecryptable Count Wireless gt STATISTICS page fields Field or Button Transmitted Fragment Count Multicast Transmitted Fragment Count Failed Count Retry Count Home Print Description The number of acknowledged MAC protocol data units MPDUs with an address in the address 1 field or an MPDU with a multicast address in the address 1 field of type data or management The number of transmitted fragments when the multicast bit is set in the destination MAC address of a successfully transmitted MAC service data unit MSDU When operating as a STA in an ESS where these frames are directed to the AP this implies having received an acknowledgment to all associated MPDUs The number of MSDUs not transmitted successfully because the number of transmit attempts exceeded the IEEE 802 11b short or long retry limit The number of successfully transmitted MSDUs after one or more retran
39. unplug it when not in use The first time you plug in the SBG900 allow 5 to 30 minutes to find and lock on the appropriate communications channels Step 3 Step 2 Steps 5 to 7 Check that the lights on the front panel cycle through this sequence POWER Turns on when AC power is connected to the SBG900 Indicates that the power supply is working properly RECEIVE Flashes while scanning for the receive channel Changes to solid green when the receive channel is locked SEND Flashes while scanning for the send channel Changes to solid green when the send channel is locked ONLINE Flashes during SBG900 registration and configuration Changes to solid green when the SBG900 is registered Pc activity Flashes when the SBG900 is transmitting or receiving data Cabling the LAN After connecting to the cable system you can connect your wired Ethernet LAN Some samples are shown in Wired Ethernet LAN On each networked computer you must install proper drivers for the Ethernet NIC Detailed information about network cabling is beyond the scope of this document f xX lt 18 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Obtaining an IP Address for Ethernet Obtaining an IP Address in Windows 98 Windows 98 SE or Windows Me You must do the following on each Ethernet client PC run
40. user and the enterprise network L2F is the most established and stable layer 2 tunneling protocol Layer 2 Tunnel Protocol is a PPP extension that enables ISPs to operate VPNs L2TP merges the best features of the PPTP and L2F L2TP is the emerging IETF standard An L2TP access concentrator is a device to which the client directly connects through which PPP frames are tunneled to the LNS The LAC need only implement the media over which L2TP operates to transmit traffic to one or more LNSs The LAC may tunnel any protocol carried within PPP The LAC initiates incoming calls and receives outgoing calls A LAC is analogous to an L2F NAS A local area network provides a full time high bandwidth connection over a limited area such as a building or campus Ethernet is the most widely used LAN standard In networks layers are software protocol levels Each layer performs functions for the layers above it OSI is a reference model having seven functional layers Link Control Protocol establishes configures and tests data link connections used by PPP The time required for a signal to pass through a device It is often expressed in a quantity of symbols light emitting diode An L2TP network server is a termination point for L2TP tunnels where PPP frames are processed and passed to higher layer protocols An LNS can operate on any platform that terminates PPP The LNS handles the server side of the L2TP protocol L2TP relies only on the single media
41. 000 D File Edit View Favorites Tools Om O Ds Folders E Desktop E 6 My Documents 7 My Computer ic 8 3 Floppy A E S Local Disk C 5861000 D E O Acrobat40 O resources E G Control Panel E O Shared Documents 3 SURFboard s Documents My Network Places Recycle Bin Search ie Folders E mr Acrobat40 CJ autorun Launch Setup Information Macromedia Projector 1 KB Macromedia Inc netmotcm NetMotCM Security Catalog Setup Information 8 KB 8 KB NetMotCM REMOWE remove System file Mot 3 Driver Remove 16 KB resources Windows Explorer may appear slightly different than in the image There are variations between Windows versions and you can configure Windows Explorer as you like 16 Double click My Computer 17 Double click the Motorola CD icon D in the image 18 Double click remove or remove exe to run the Remove utility from the Motorola SURFboard Wireless Cable Modem Gateway CD ROM The SURFboard Cable Modem USB Driver Removal window is displayed SURF board Cable Modem USB Driver Removal MA MOTOROLA Motorola Inc USB Driver Removal Utility This utility will remove the USB driver files and registry entries that are not removed by the Device Managers uninstall process Be sure to remove the driver using the Device Manager first Ensure your USB Cable Modem is disconnected Operating System is Microsoft Windows XP Operations Remove Driver sys file s System C
42. 000000 ooooooooooo000000000000000 Save Changes Reset Wireless Defaults Sets whether shared key authentication is enabled to provide data privacy on the wireless LAN e Open System Any wireless LAN client can transmit data to any other client without authentication Open authentication provides no security for transmitted data It is the default e Shared Key All data transmitted over the wireless LAN is encrypted The SBG900 authenticates and transfers data to and from all clients having shared key authentication enabled and an identical WEP key Use a WEP key length that is compatible with your wireless client adapters Choose one of e Enable 64 Bit Use only if you have wireless clients that do not support 128 bit encryption e Enable 128 Bit The recommended setting for stronger encryption supported by the Motorola PCC11b wireless card USB11b wireless adapter and most current wireless adapters e Disable WEP Recommended during network setup only Sets the active WEP key You can enter up to four 64 bit or 128 bit WEP keys containing the non case sensitive hexadecimal characters 0 to 9 and A to F Only one key can be active e For 64 bit encryption set the 10 character long key under Enable 64 Bit e For 128 bit encryption set the 26 character long key under Enable 128 Bit For optimal security we recommend changing the WEP keys frequently Never provide the WEP key to anyone who is not authorized to us
43. 024 are reserved To return to your previous page click the Acrobat Go to Previous View button ft Home r Print Exit x a118 gt SBG900 User Guide Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB port mirroring port triggering PPP PPTP private IP address protocol provisioning PSTN public IP address Q QPSK QoS A feature that enables one port source on the SBG900 to be copied to another port destination to be studied The destination mirrors the transmitted from or received to data on the source port to enable the person managing the network to monitor activity A mechanism that allows incoming communication with specified applications Primarily used for gaming applications Point to Point Protocol is used to transport other protocols typically for simple links over serial lines It is most commonly used to access the Internet with a dial up modem Point to Point Tunneling Protocol encapsulates other protocols It is a new technology to create VPNs developed jointly by several vendors An IP address assigned to a computer on the SBG900 LAN by the DHCP server on the SBG900 for a specified lease time Private IP addresses are used by the SBG900 LAN only they are invisible to devices on the Internet See also public IP address A formal set of rules and conventions for exchanging data Different c
44. 1b wireless adapter which comply with the IEEE 802 11b wireless standard to connect a PC to the wireless LAN USB11b Wireless Adapter PCC11b Wireless Card Connects a desktop laptop printer or other peripheral device to the wireless LAN It has a built in antenna and a six feet two meter long cable that connects to the PC USB port Its light indicates e Off Not connected to a USB port or not receiving power from the PC e Yellow Not installed or initializing e Green Installed and operational e Flashing Green Receiving data from another wireless LAN device e Flashing Yellow Transmitting data to another wireless LAN device A credit card sized adapter that connects a laptop to the wireless LAN You can roam in or around the home or small office and remain connected It fits in a PCMCIA Type II standard slot on the laptop supporting 3 3 Volt PC card The PCC11b has also has a built in antenna Motorola USB11b Wireless Adapter left and PCC11b Wireless Card For installation instructions see the documentation provided with each product ft Home Print xX lt 5 gt SBG900 User Guide Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration Basic Gateway TCP IP Wireless USB Front Panel The front panel provides indicator lights The model number on your SBG may be different than in some illustrations and screen images 1 2 3 4
45. AARAA AIS A E AA through the firewall for any Port Forwarding entry you configure ADD NEW PORT FORWARDING ENTRY 192 168 0 12 App Gateway gt PORT FORWARDING config page fields Field ADD NEW PORT FORWARDING ENTRY Template Name Port Start Port End LAN IP Address Enable Add PORT FORWARDING Home Print Description You can configure up to 32 virtual servers If you select Custom you must set the Name Port Start Port End and LAN IP Address If you select a predefined template such as HTTP or FTP the Name Port Start Port End values are provided You only need to enter LAN IP Address and change default values only if necessary Type a unique identifier for the custom virtual server The typical practice is to use the protocol as a unique identifier for example ftp Sets the LAN internal interface port or the start of a port range Inbound Internet connection requests are statically mapped to this port If a range of ports is required sets the end of the port range Sets the private LAN IP address for the port forwarding page An Internet user must know the public IP address to access any port forwarding entry you define on the private LAN Check this box to enable the port forwarding entries to be accessed through NAT Click to add the virtual server to the PORT FORWARDING list Displays the configured custom virtual servers x lt q 45 gt SBG900 User Guide E
46. Client When you disable the DHCP client you must type the static IP address subnet mask DNS server s and domain name if necessary in the fields provided Disable DHCP Client is off by default If Disable DHCP Client is on type the static IP address provided by the cable service provider in dotted decimal format The default is None If Disable DHCP Client is on type the subnet mask associated with the static IP address in dotted decimal format The default is None When using a statically assigned IP address from your ISP enter the default gateway the SBG should be using to communicate with on the WAN xX lt 39 gt SBG900 User Guide Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Gateway gt WAN page fields continued Field Description DNS IP Address 1 The cable service provider DNS server provides name to IP address resolution If the cable DNS IP Address 2 service provider does not automatically assign DNS addresses from their DHCP server they DNS IP Address 3 must provide at least one DNS server IP address to enter in these fields in dotted decimal format The default is None TCP Session Wait Sets the maximum time in seconds to wait before assuming a TCP session has timed out The Timeout default is 24 hours UDP Session Wait Sets the maximum time in seconds to wait before assuming a UDP session has timed out
47. ED RIGHTS The use duplication or disclosure by the Government is subject to restrictions as set forth in subdivision c 1 ii of The Rights in Technical Data and Computer Software clause at 52 227 7013 The contractor manufacturer is Motorola Inc Broadband Communications Sector 101 Tournament Drive Horsham PA 19044 f xX 4124 gt SBG900 User Guide Home Print Exit Visit our website at www motorola com MOTOROLA 507755 001 9 03 MGBI
48. EP AUTHENTICATION Authentication C Open System Shared Key Firewall Admin Encryption Enable 64 Bit Enable 128 Bit Disable WEP Key1 0123456789 0123456789abcdef0123456789 C key 2 ooooo00000 00000000000000000000000000 C keya oo00000000 noo0o000000000000000000000 _ C Keya 0000000000 00000000000000000000000000 Save Changes Reset Wireless Defaults X Log Out Caution The default Authentication setting Disable WEP provides no security for transmitted data For information about using this page see Configuring WEP on the SBG900 f xX lt lt 74 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Wireless gt SECURITY advanced Page Use this page to configure advanced wireless security settings OEN IE E Wireless gt alere OE OLIS nfo Reboot STATUS NETWORK STATISTICS advanced This page allows you to configure advanced wireless security settings M Disable ESSID Broadcast Allow Any Station Access Allow Only Listed Stations Access Apply Listed Stations Delete New Station e g 11 22 MAC ACCESS CONTROL LIST DD NEW STATION 33 aa bbicc Add Station Delete Wireless gt Security ADVANCED page fields Field or Button Description Disable ESSID Broadcast If checked only wireles
49. Ethernet Adapter Motorola SURFboard SBG1000 USB Gateway YT TCP IP gt 3Com Fast EtherLink XL 10 100Mb TX Ethernet A TCP IP gt Motorola SURFboard SBG1000 USB Gateway Propenies Primary Network Logon Windows Logon Hie andem shama Description OK Cancel Although your SBG model number may be different than in the images in this guide the procedure is the same 2 Click the Motorola SURFboard SBG900 USB Gateway f xX lt 88 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA 3 Click Remove The Network window no longer displays Motorola SURFboard SBG900 USB Gateway in the list Network 2 xi Configuration Identification Access Control The following network components are installed _ Client for Microsoft Networks 3Com Fast EtherLink XL 10 100Mb TX Ethernet NIC 3C9 Dial Up Adapter f7 NetBEUI gt 3Com Fast EtherLink XL 10 100Mb TX Ether TCP IP gt 3Com Fast EtherLink XL 10 100Mb TX mg gt Primary Network Logon Properties Cent for Microsoft Networks z Eile and Print Sharing Description 4 Click OK The System Settings Change window is displayed System Settings Change To finish setting up your new hardware you must restart your computer Do you want to restart your computer now 5 Disconnect the USB cab
50. ICY BartID Enable fort Ranae Alowed Protocol Allow 1B Allow OB Protocole DNS Yes Yes a oO O 12 12 UDP FTP j 90 90 TCP Yes Yes 0 Telnet 700 700 UDP TCP No Yes 0 ICMP 1010 1010 UDP TCP No 0 HTTPS j 80 80 IP 5 Apply Applying a Policy Template will erase previously defined customizations Policy Template Low nd Apply Policy Template Template field and click Apply Policy Template ft Home Print x Exit lt 29 gt SBG900 User Guide Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Firewall gt POLICY advanced page fields Field Description NEW FILTER ENTRY Section of the advanced policy window where you can construct a custom firewall Port ID The name of the protocol being filtered Enable Check this box to enable firewall policy filtering for the port Allowed Protocol The allowed protocols Port Range From To Sets the port range which must contain all ports required by the protocol Protocol Number The protocol number of the IP packets to allow Allow Inbound Filters inbound data from the Internet on the specified ports Allow Outbound Filters outbound data to the Internet on the specified ports Stateful inspection ensures appropriate responses for outbound sessions Add Click to add the new filter It is displayed on the FIREWALL POLICY table FIREWALL POLICY Table Lists the firew
51. Mail Transfer Protocol is a standard Internet protocol for transferring e mail Simple Network Management Protocol is a standard to monitor and manage networks and network devices Data is exchanged using PDU messages small office home office A specified range of frequencies used for transmission of electromagnetic signals An allocation of portions of the available electromagnetic spectrum for specific services such as AM FM or personal communications A device that divides the signal from an input cable between two or more cables A type of firewall that tracks each connection traversing all firewall interfaces to ensure validity In addition to examining the source and destination in the packet header based on static rules a stateful inspection firewall e Examines packet headers on context established by previous packets that traversed the firewall e Monitors the connection state and saves it in a table e Closes ports until a connection to a specific port is requested e May examine the packet contents up through the application layer to determine more than just the source and destination A stateful inspection firewall is more advanced than a static filter firewall A type of firewall that examines the source and destination in the packet header based on administrator defined rules only An IP address that is permanently assigned to a host Normally a static IP address must be assigned manually The opposite of dynamic IP addre
52. OG dhcp leases This page allows you to view and configure the DHCP leases DMZ stands for de militarized zone The computer configured to be in the DMZ is not protected by the firewall and is open to communication from any computer on the Internet Thus careful consideration should be given before configuring your computer to be in the DMZ This feature is useful if you are having difficulties running certain applications typically m Firewall gaming applications E Admin Lijinfo DMZ Host Disable v Reboot MAC Address IP Address Method 02 03 04 05 06 09 hast Dynamic Inactive 02 03 04 05 06 04 hosti0 Dynamic Inactive 02 03 04 05 06 0B hostil Dynamic Inactive 02 03 04 05 06 0B hosti2 Dynamic Active Delete Gateway gt LAN dhcp leases page fields Field Description GAMING DMZ Enable Gaming DMZ Check this box to designate the selected computer or gaming device as the gaming DMZ host For more information see Configuring a Gaming DMZ Host This can be useful if you have difficulties running certain applications typically gaming applications Gaming DMZ Host The gaming DMZ host is a computer with a reserved IP address designated as the default DMZ host Only one gaming DMZ host can be active at once The gaming DMZ host is not protected by the firewall It is open to communication or hacking from any computer on the Internet Consider carefully before configuring a computer to be i
53. PN server The Extended Service Set Identifier or network name is a unique identifier that wireless clients use to associate with an access point to distinguish between multiple wireless LANs in the same area All clients on a wireless LAN must have the same ESSID as the access point On the SBG900 you can set the ESSID on the Wireless gt NETWORK page The most widely used LAN type also known as IEEE 802 3 The most common Ethernet networks are 10Base T which provide transmission speeds up to 10 Mbps usually over unshielded twisted pair wire terminated with RJ 45 connectors Fast Ethernet 100Base T provides speeds up to 100 Mbps Base means baseband technology and T means twisted pair cable Each Ethernet port has a physical address called the MAC address A tComLabs standard that is DOCSIS adapted for use in Europe A message generated by a device to inform an operator or the network management system that something has occurred A connection point in a computer where a circuit board can be inserted to add new capabilities To return to your previous page click the Acrobat Go to Previous View button ft Home xX a110 gt Exit SBG900 User Guide Print Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB F FCS F type connector firewall flow FEC FDMA frame frequency FTP full duplex
54. POSES Title to this Software including the ownership of all copyrights mask work rights patents trademarks and all other intellectual property rights subsisting in the foregoing and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3 party licensors Motorola retains all rights not expressly licensed under this License The Software including any images graphics photographs animation video audio music and text incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions Except as otherwise expressly provided in this License the copying reproduction distribution or preparation of derivative works of the Software any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions Nothing in this License constitutes a waiver of Motorola s rights under United States copyright law This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania without reference to conflict of laws principles THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License Motorola is not responsible for any third party software provided as a bundled application or otherwise with the Software U S GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICT
55. Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Getting Help To get help on any underlined item or field click the text For example if you click a field or the help button on the ADMIN basic page the following help is displayed This page allows basic user configuration of your admin settings CHANGE PASSWORD m esena fe wireless tek admin U Z Motorola SBG Help Microsoft Internet Explorer OE New Password and The CMG is initially configured with a userid of Confirm New Password admin and a password of motorola This page allows you to change the password for the CMG It is strongly recommended that you change the configuration password immediately to protect the CMG from unauthorized configuration changes To change an existing password first enter the old password in the Old Password field Next enter the new password in New Password field and confirm the new password by entering it again in the Verify Password field This button also displays help for the window Enable Remote Access Enabling remote access permits you to access the CMG from the Internet You must know the userid password and public IP address assigned to the CMG to obtain access to the configuration pages from the Internet Remote access is provided using a Web browser on the remote client and connecting to the Web
56. User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Firewall gt LOGS Page You can use this page to set which firewall events are logged POLICY ALERT LOGS config This page allows you to select what firewall events are logged Select the Session check box m cable to log session events Select the Blocking check box to log blocking events Select the E Gateway Intrusion check box to log intrusion events Wireless E Firewall gt CONFIG FIREWALL LOGGING Enable Session Log Enable Blocking Log Enable Intrusion Log Reboot x Log out _ Firewall gt LOGS page fields Field or Button Description Enable Session Log Check this box to log session events Enable Blocking Log Check this box to log blocking events Enable Intrusion Log Check this box to log intrusions Apply Click to apply your changes f xX lt 33 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Firewall gt LOGS Option Session Log Blocking Log Intrusion Log Blacklist ft Home Print Description The Session Log shows data sessions that have occurred and tracked by the Firewall To enable logging of sessions the Enable Session Log option must be selected in the Firewall Logs Config Pa
57. User Guide Wireless Cable intelligence everywhere Modem Gateway Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB WARNING TO PREVENT FIRE OR SHOCK HAZARD DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING DO NOT PLACE OBJECTS FILLED WITH LIQUIDS SUCH AS VASES ON THE UNIT CAUTION TO PREVENT ELECTRICAL SHOCK THIS EQUIPMENT REQUIRES A GROUNDING CONDUCTOR IN THE LINE CORD THE LINE CORD PROVIDED WITH THE EQUIPMENT IS ACCEPTABLE FOR USE WITH NEMA STYLE 5 15R AC RECEPTACLE SUPPLYING NOMINAL 120 VOLTS DO NOT CONNECT THE PLUG INTO AN EXTENSION CORD RECEPTACLE OR OTHER OUTLET UNLESS THE PLUG CAN BE FULLY INSERTED WITH NO PART OF THE BLADES EXPOSED CAUTION TO ENSURE REGULATORY AND SAFETY COMPLIANCE USE ONLY THE PROVIDED POWER AND INTERFACE CABLES CAUTION DO NOT OPEN THE UNIT DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL CAUTION CHANGES AND MODIFICATIONS NOT EXPRESSLY APPROVED BY MOTOROLA FOR COMPLIANCE COULD VOID USER S AUTHORITY TO OPERATE THE EQUIPMENT CAUTION Exposure to Radio Frequency Radiation To comply with the FCC RF exposure compliance requirements the separation distance between the antenna and any person s body including hands wrists feet and an
58. able Modem Gateway Yes your cable TV line can carry the TV signal while you send and receive information on the Internet What are CableLabs Certified DOCSIS and Euro DOCSIS CableLabs Certified DOCSIS and Euro DOCSIS are the industry standards for high speed data distribution over cable television system networks They are intended to ensure that all compliant cable modems interface with all compliant cable systems Your SBG900 is DOCSIS or Euro DOCSIS certified If I have an SBG900 can I still use my old 28 8 Kbps or 56 Kbps modem Yes you can However once you ve experienced the speed of cable Internet access you ll never again want to wait for traditional dial up services f xX lt 4102 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact Specifications Glossary License Configuration Basic Gateway TCP IP Wireless USB gt O FD gt a Do I need to change my Internet service provider ISP Currently most Internet service providers do not provide cable Internet access Contact your cable company for your specific information Do I need to subscribe to cable TV to get cable Internet access No but you will need to subscribe to cable Internet service Some systems require that you subscribe to basic service before you can get Internet access and or offer a discount when you use your own SBG900 Check with your local cable company for specific information What t
59. al Y be sure to enable security as described in Setting Up the Wireless LAN in the SBG900 User gt Guide To enable security for your SBG900 wireless LAN you can do the following on the SBG900 Perform on the To SBG900 Advantages Disadvantages Configure an Extended Configuring the Wireless Provides a unique name to You must configure the Service Set Identifier ESSID Network Name on the distinguish from other ESSID on each client and enable closed network SBG900 nearby wireless LANs computer operation Does not encrypt wireless data Enable Wired Equivalent Configuring WEP on the Encrypts wireless data You must configure the Privacy WEP encryption and SBG900 WEP key on each client configure a WEP key computer Restrict access to computers Configuring a MAC No configuration on client You must input each client with known MAC addresses Access Control List on required MAC address on the the SBG900 No code that can be SBG900 broken Does not encrypt wireless data Connect at least one computer to the SBG900 Ethernet or USB port to use for performing configuration Do not attempt to configure the SBG900 over a wireless connection You need to configure each wireless client station to access the SBG900 LAN as described in Configuring the Wireless Clients Caution Never provide the ESSID or WEP key to anyone who is not authorized to use your wireless LAN For descriptions of all wireless confi
60. all policies Enable Check this box to enable firewall policy filtering for the port Delete Select the Delete box to delete the filter Apply Click to apply your changes FIREWALL POLICY Enables you to select a predefined firewall policy template on which to base your custom TEMPLATE template High Medium or Low Apply Policy Template Click to apply the selected predefined firewall policy template and cancel any customizations f xX lt 30 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Firewall gt ALERT basic Page You can use this page to set the alert mechanism for firewall intrusion detection events POLICY Cable r FirewallAlert E mail i you to select the alert mechanism to use when firewall Intrusion Detection rele events are detected Select the Email check box to be alerted via an SMTP email Note Email alerting assumes that an SMTP server is present to receive the email and that the SMTP Gateway Firewall gt gt server does not require any authentication e g user id password ALERT BASIC Intrusion Detection M Email Admin i Info Reboot Apply Log Out Firewall gt ALERT basic page fields Field or Button Description Intrusion Detection Check Email to be alerted through SMTP e mail An SMTP server that does not require any a
61. ame as the SBG900 It can be any alphanumeric case sensitive string up to 32 characters The default is Motorola We strongly recommend not using the default Never provide the ESSID to anyone who is not authorized to use your wireless LAN Channel Sets the wireless radio channel You can change the channel if you encounter interference on the default channel The default is 1 one except in countries where the first channel permitted for wireless operation is not one xX lt 72 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Wireless gt NETWORK page fields continued Field Operating Mode ADVANCED SETUP Transmit Power RTS Threshold Fragmentation Threshold Beacon Period DTIM Period ft Home Print Description Sets how the SBG900 communicates with wireless clients stations e 11b 11g Standard Enables all IEEE 802 11b and IEEE 802 119 clients to work with the SBG900 We recommend using this default setting in most cases because it is more flexible e 11g Enhanced Choose this option only if all IEEE 802 11g clients on the network support the performance enhancing features of the IEEE 11g Enhanced mode It is not supported by all IEEE 802 11g stations Sets the transmit power on the SBG900 wireless access point 1 2 5 10 25 50 or 100 mW The default is 32 mW Transmit power control is an optiona
62. any computer on the Internet Consider carefully before configuring a device to be in the DMZ Some games and game devices require one of e The use of random ports e The forwarding of unsolicited traffic For example to connect a PlayStation 2 for PS2 on line gaming designate it as the gaming DMZ host because the ports required vary from game to game For these games we recommend configuring the gaming computer or device as a gaming DMZ device To configure a gaming DMZ device on the Gateway gt LAN dhcp leases Page 1 Reserve a private IP address for the computer or game device MAC address 2 Designate the device as a DMZ device You can reserve IP addresses for multiple devices but only one can be designated as the gaming DMZ at once f xX a 36 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Configuring the Gateway This section describes the Gateway configuration pages in the SBG900 Setup Program e Gateway gt STATUS Page e Gateway gt WAN Page e Gateway gt LAN nat config Page e Gateway gt LAN dhcp server config Page e Gateway gt LAN dhcp leases Page e Gateway gt PORT FORWARDING status Page e Gateway gt PORT FORWARDING config Page e Gateway gt PORT TRIGGERS predefined Page e Gateway gt PORT TRIGGERS custom Pa
63. ary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Installation The following subsections provide information about installing the SBG900 hardware e Before You Begin e Precautions e Signing Up for Service e Computer System Requirements e Connecting the SBG900 to the Cable System e Cabling the LAN e Obtaining an IP Address for Ethernet e Connecting a PC to the USB Port For information about wireless LAN setup see Setting Up the Wireless LAN Before You Begin Before you begin the installation check that you received the following items with your SBG900 Item Description Power adapter Connects the SBG 900 to the external AC power supply cord in 10 100Base T z Connects to the Ethernet port Ethernet cable USB cable Connects to the USB port Motorola SURFboard Wireless Cable Modem Gateway CD ROM Contains this User Guide and USB drivers eli You will need 75 ohm coaxial cable with F type connectors to connect the SBG900 to the nearest cable outlet If a TV is connected to the cable outlet you may need a 5 to 900 MHz RF splitter and two additional coaxial cables to use both the TV and the SBG900 Determine the connection types you will make to the SBG900 Check that you have the required cables adapters and adapter software You may need Wireless LAN Wireless adapter and driver software for each computer having a wireless connection see Optional Accessories Wired Ether
64. ce card converts computer data to serial data in a packet format that it sends over the LAN A NIC is installed in an expansion slot or can be built in Every Ethernet NIC has a MAC address permanently saved in its ROM On a LAN a generic term for any network device On an HFC network the interface between the fiber optic trunk and coaxial cable feeders to subscriber locations A node is typically located in the subscriber neighborhood Random spurts of electrical energy or interface May produce a salt and pepper pattern on a television picture A unit of electrical resistance The Open Systems Interconnection reference model is an illustrative model describing how data moves from an application on the source host through a network to an application on the destination host It is a conceptual framework developed by ISO that is now the primary model for intercomputer communications OSI is a model only it does not define a specific networking interface To return to your previous page click the Acrobat Go to Previous View button ft Home Print x Exit lt 117 gt SBG900 User Guide Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB P packet packet switched PacketCable pass through PAT PCMCIA PDA PDU periodic ranging physical layer piggybacking PING PMD point to point POTS port The uni
65. ced integrated stateful inspection firewall supporting intrusion detection session tracking and denial of service attack prevention The firewall e Maintains state data for every TCP IP session on the OSI network and transport layers e Monitors all incoming and outgoing packets applies the firewall policy to each one and screens for improper packets and intrusion attempts e Provides comprehensive logging for all User authentications Rejected internal and external connection requests Session creation and termination Outside attacks intrusion detection You can configure the firewall filters to set rules for port usage and to block specific IP domains and networks For information about choosing a predefined firewall policy template see Setting the Firewall Policy f xX a 12 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB DMZ A de militarized zone DMZ is one or more computers logically located outside the firewall between an SBG900 LAN and the Internet A DMZ prevents direct access by outside users to private data For example you can set up a web server on a DMZ computer to enable outside users to access your website without exposing confidential data on your network A DMZ can also be useful to play interactive games that may have a problem running through a fire
66. cense Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Contact Us In the United States and Canada if you need assistance while working with the SBG900 and related equipment supplied by Motorola If you rent or lease your SBG900_ Contact your cable service provider If you own your SBG900 Call 1 877 466 8646 for technical and warranty support Support is available 24 hours a day seven days a week For information about customer service technical support or warranty claims see the Regulatory Safety Software License and Warranty Information card provided with the SURFboard SBG900 For answers to typical questions see Frequently Asked Questions For more information about Motorola consumer cable products education and support visit http broadband motorola com f xX lt 4101 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact Specifications Glossary License Configuration Basic Gateway TCP IP Wireless USB Frequently Asked Questions Here are answers to questions our customers frequently ask Q A gt gt O FO FD 2O FD gt Oo gt Oo FD a What is high speed cable Internet access Cable Internet access uses cable television wires instead of telephone lines to connect to the Internet It is extremely fast and does not tie up telephone lines for incoming or outgoing calls and faxes How fast is the Motorola SURFboard Cable M
67. ches for the correct USB drivers and installs them If the installation is successful the following window is displayed Add New Hardware Wizard Eo Although your SBG model number may be different than in the images in this guide the procedure is the same 4 If the window above is displayed click Finish Otherwise be sure the Motorola SURFboard Wireless Cable Modem Gateway CD ROM is correctly inserted in the CD ROM drive When you finish setting up the USB driver you can continue with Configuring TCP IP f xX lt 86 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Basic Gateway TCP IP Wireless USB Setting Up a USB Driver in Windows XP 1 Insert the Motorola SURFboard Wireless Cable Modem Gateway CD ROM in the CD ROM drive This CD contains the USB drivers and must be inserted and read by the PC before you connect the SBG900 to the PC 2 Connect the USB cable as shown in USB Connection A few seconds after you complete the USB connection the Found New Hardware Wizard window is displayed Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for USB Cable Modem If your hardware came with an installation CD lt 3 or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended Install
68. d not have been encrypted or was discarded due to the receiving client not having WEP enabled Click to collect new data xX lt 77 gt SBG900 User Guide Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Setting Up a USB Driver The following subsections describe setting up a USB driver if you connect a PC to the USB port on the SBG900 Perform one of the following procedures based on your Windows version Setting Up a USB Driver in Windows 98 Setting Up a USB Driver in Windows 2000 e Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows XP The SBG900 USB driver does not support Macintosh or UNIX computers For those systems you can connect through Ethernet only Caution Be sure the Motorola SURFboard Wireless Cable Modem Gateway CD ROM is inserted in the CD ROM drive before you plug in the USB cable If you have a problem setting up the USB driver remove it by performing one of the following procedures e Removing the USB Driver from Windows 98 or Windows Me e Removing the USB Driver from Windows 2000 e Removing the USB Driver from Windows XP f xX a 78 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q m ROLA Configuration Basic Gateway TCP IP Wireless USB Setting Up a USB Driver in W
69. ddress Displays all DHCP clients having reserved IP addresses Displays the client MAC address Displays its reserved IP address Displays its host name Displays dynamic and static lease status Add or delete dynamic or static lease status in this field Click this box to remove the reserved IP address for the client Click this button to remove the reserved IP addresses for clients designated by the Delete box Gateway gt PORT FORWARDING status Page Use this page to display the configured port forwarding entries on the SBG900 LAN The fields are the same as on the Gateway gt PORT FORWARDING config Page E Wireless Reboot X Log Out Home Print STATUS AE GLALI PORT TRIGGERS LOG This page lists all the configured Port Forwarding entries operating on your private internet LAN A Port Forwarding entry is a CPE device on the private LAN typically providing a well known service e g Web Server that can be accessed from the Internet CONFIGURED PORT FORWARDING LAN IP Address 192 168 0 12 xX lt 4 44 gt SBG900 User Guide Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Gateway gt PORT FORWARDING config Page Use this page to configure up to 32 virtual servers E G Wireless d Reboot i X Log Out status wan LAN MAAALA PORT TRIGGERS URS PAMI USS MILAM FOU TEA Ay Ea BUTS OTT SEIS
70. dulated on a subcarrier A Dynamic Host Configuration Protocol server dynamically assigns IP addresses to client hosts on an IP network DHCP eliminates the need to manually assign static IP addresses by leasing an IP address and subnet mask to each client It enables the automatic reuse of unused IP addresses The SBG900 is simultaneously a DHCP client and a DHCP server A DHCP server at the cable system headend assigns a public IP address to the SBG900 and optionally to clients on the SBG900 LAN e The SBG900 contains a built in DHCP server that assigns private IP addresses to clients An undesired change in signal waveform within a transmission medium A nonlinear reproduction of the input waveform A de militarized zone is one or more hosts logically located between a private LAN and the Internet A DNZ prevents direct access by outside users to private data The term comes from the geographic buffers located between some conflicting countries such as North and South Korea In a typical small DMZ configuration the DMZ host receives requests from private LAN users to access external web sites and initiates sessions for these requests The DMZ host cannot initiate a session back to the private LAN Internet users outside the private LAN can access only the DMZ host You can use a DMZ to set up a web server or for gaming without exposing confidential data The Domain Name System is the Internet system for converting domain names
71. e SBG900 see Getting Help Display information about the SBG900 Setup Program Restart the SBG900 It is the same as pressing the reset button on the rear panel for less than five seconds Log out of the SBG900 If you have difficulty starting the SBG900 Setup Program see Troubleshooting for information Router is a configuration option that may appear on your window but may not be supported For some settings after you edit the field and click Apply you are warned that you must reboot for your change to take effect Rebooting takes 10 to 15 seconds After rebooting you must log in again ft Home xX lt 23 gt SBG900 User Guide Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Changing the Default Password Caution To prevent unauthorized configuration change the default password immediately when you first AY configure the Motorola SURFboard Wireless Cable Modem Gateway To change the default password 1 On the SBG900 Setup Program screen click Admin to display the ADMIN basic page mc Oe fe Wireless fa Firewall E Admin gt 2 Help OE Reboot f x Loo out ADMIN This page allows basic user configuration of your admin settings Id Passwor New Password Verify Password CHANGE PASSWORD admin 2 Inthe Old Password field type the old password The default password
72. e get request get next request get bulk request response set request inform request and trap Ranging that is performed on an on going basis after initial ranging has taken place Layer 1 in the OSI architecture It provides services to transmit bits or groups of bits over a transmission link between open systems It entails the electrical mechanical and handshaking procedures A process that occurs when a cable modem simultaneously transmits data and requests additional bandwidth A network utility that tests host reachability by sending a small packet to the host and waiting for a reply If you PING a computer IP address and receive a reply you know the computer is reachable over the network It also stands for Packet InterNet Groper The physical media dependent sublayer of the physical layer which transmits bits or groups of bits over particular types of transmission links between open systems It entails the electrical mechanical and handshaking procedures Physical connection made from one point to another The plain old telephone service offered through the PSTN basic analog telephone service POTS uses the lowest 4 kHz of bandwidth on twisted pair wiring On a computer or other electronic device a port is a socket or plug used to physically connect it to the network or to other devices in TCP IP a port is a number from 0 to 65536 used logically by a client program to specify a server program Ports 0 to 1
73. e the installation click Next What do you want the wizard to do driver lt Back Cancel Although your SBG model number may be different than in the images in this guide the procedure is the same Be sure Search for a suitable driver for my device is selected f xX lt 83 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License mororora Basic Gateway TCP IP Wireless USB 4 Click Next The following window is displayed Found New Hardware Wizard Locate Driver Files ay Where do you want Windows to search for driver files S Search for driver files for the following hardware device Gy USB Cable Modem The wizard searches for suitable drivers in its driver database on your computer and in any of the following optional search locations that you specify To start the search click Next If you are searching on a floppy disk or CD ROM drive insert the floppy disk or CD before clicking Next Optional search locations J Floppy disk drives CD ROM drives IT Microsoft Windows Update lt Back Cancel Be sure CD ROM drives is the only box checked 5 Click Next The following window is displayed Found New Hardware Wizard Driver Files Search Results ee The wizard has finished searching for driver files for your hardware device Wey The wizard found a driver for the following d
74. e your wireless LAN 4 If necessary click Reset Wireless Defaults to reset the wireless defaults 5 Click Save Changes to save your changes ft Home Print xX lt 67 gt SBG900 User Guide Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q mororora nT Basle Gateway TOPIP Wiles Configuring a MAC Access Control List on the SBG900 You can restrict wireless access to one to 32 wireless clients based on the client MAC address To configure a MAC access control list 1 On the SBG900 Setup Program left frame click Wireless 2 Click the SECURITY tab 3 Click advanced to display the Wireless gt SECURITY advanced Page STATUS srartsties advanced This page allows you to configure advanced wireless security settings CE fm catevay E Wireless gt m Firewall M Disable ESSID Broadcast fs Aamin MAC ACCESS CONTROL LIST Reboot Allow Any Station Access X Logout Allow Only Listed Stations Access Apply STATIONS Listed Stations Delete Delete ADD NEW STATION New Station e g 11 22 33 aa bb cc Add Station 4 To restrict wireless access to systems in the MAC access control list check Allow Only Listed Stations Access and click Apply 5 To add a wireless client type its MAC address in the format xx xx xx xx xx xx in the New Station field and click Add Station You can add up to 32 wireless clients to the MAC access contro
75. ea network WAN interface 0O Cable E G gt Reboot EE X Log Out STATUS SUUE LAN PORT TRIGGERS LOG This page allows you to configure the External public Wide Area Network WAN Interface Host Name Enable DHCP client obtain dynamic IP address Disable DHCP client use static IP address Static IP Address 206 19 86 131 Static IP Subnet Mask 255 255 255 224 WAN Default Gateway 206 19 86 129 DNS IP Address 1 206 19 80 10 DNS IP Address 2 206 19 86 10 DNS IP Address 3 0 0 0 0 TCP Session Wait Timeout po seconds UDP Session Wait Timeout po seconds ICMP Session Wait Timeout po seconds Apply Gateway gt WAN page fields Field Host Name Enable DHCP Client Disable DHCP Client Static IP Address Static IP Subnet Mask WAN Default Gateway Home Print Description If the cable service provider requires a hostname to access to their network type the hostname they provided in this field The default is None Enabling the DHCP client causes the wireless gateway to automatically obtain the public IP address subnet mask domain name and DNS server s Most commonly the DHCP client is enabled if the cable service provider automatically assigns a public IP address from their DHCP server Enable DHCP Client is on by default If the cable service provider does not automatically assign a public IP address using DHCP they must provide a static IP address Select Disable DHCP
76. ecommended you enable the firewall refer to the game s documentation to ensure that the necessary ports are open for use by that game The pre defined SBG firewall policies affect X Box Live as follows Low XBox Live data can pass through the firewall No user action is required Medium or high To enable X Box Live traffic to pass you must configure e Choose Custom on the Firewall gt POLICY basic Page e UDP 88 88 and UDP TCP 3074 3074 on the Firewall gt POLICY advanced Page Configuring Port Triggers Because the SBG has pre defined port triggers for games using any of the following applications no user action is required to enable them e DirectX 7 and DirectX 8 e MSN Games by Zone com e Battle net For a list of games supported by Battle net visit http www battle net You may need to create custom port triggers to enable other games to operate properly If you set custom port triggers and enable the firewall you must customize the firewall to allow traffic through those ports To create custom port triggers use the Gateway gt PORT TRIGGERS custom Page f xX lt 35 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Configuring a Gaming DMZ Host Caution The gaming DMZ host is not protected by the firewall It is open to communication or hacking from
77. erties of any device Driver Signing Device Manager m Hardware Profiles E Hardware profiles provide a way for you to set up and store different hardware configurations Hardware Profiles ft om X lt 91 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License mororora Basic Gateway TCP IP Wireless USB 6 Click Device Manager to display the Device Manager window 10 11 12 13 14 15 oxi aton vew e gt Small MOTOROLA RUQZPT H Computer Disk drives j Display adapters 3 DYD CD ROM drives Uninstall H Floppy disk controllers H Floppy disk drives H IDE ATA ATAPI controllers H Keyboards ic 3 Mice and other pointing devices H Monitors 6 89 Network adapters EF 3Com EtherLink 10 100 PCI For Complete PC Management NIC 3C905C Tx otorola SURFboard SBG 1000 USB G y F Ports COM amp LPI 4 Sound video and game controllers System devices Universal Serial Bus controllers Although your SBG model number may be different than in the images in this guide the procedure is the same Double click Network Adapters Click the Motorola SURFboard SBG900 USB Gateway The Uninstall icon displays on the window near the top Click the Uninstall icon The following window is displayed Confirm Device Removal
78. es that access is authorized using a password trusted IP address or serial number Part of the process between a CMTS and the cable modem or gateway to enable Baseline Privacy Automatic medium dependent interface crossover detects and corrects cabling errors by automatically reversing the send and receive pins on any port It enables the use of straight through wiring between the SBG900 Ethernet port and any computer printer or hub To return to your previous page click the Acrobat Go to Previous View button ft Home Print x a106 gt Exit SBG900 User Guide Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB B bandwidth Baseline Privacy baud BCP BER binary bit rate BPKM bps bridge broadband broadcast The transmission capacity of a medium in terms of a range of frequencies Greater bandwidth indicates the ability to transmit more data over a given period of time An optional feature that encrypts data between the CMTS and the cable modem or gateway Protection of service is provided by ensuring that a cable modem or gateway uniquely identified by its MAC address can only obtain keys for services it is authorized to access The analog signaling rate For complex modulation modes the digital bit rate is encoded in multiple bits per baud for example 64 QAM encodes 6 bits per baud and 16 QAM enc
79. es up to 253 computers supporting IEEE 802 11b Ethernet or USB to share a single broadband Internet connection The address of the default gateway router on the Internet Also known as the giaddr Gigahertz one billion cycles per second graphical user interface To return to your previous page click the Acrobat Go to Previous View button ft Home xX lt 4111 gt SBG900 User Guide Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB H H 323 half duplex headend header hexadecimal HFC hop host HTML hub Hz A suite of protocols created by the ITU for interactive video conferencing data sharing and audio applications such as VoIP Network where only one device at a time can transmit data See also full duplex A location that receives TV programming radio programming data and telephone calls that it modulates onto the HFC network It also sends return data and telephone transmissions Headend equipment includes transmitters preamplifiers frequency terminals demodulators modulators and other devices that amplify filter and convert incoming broadcast TV signals to wireless and cable channels The data at the beginning of a packet that identifies what is in the packet A base sixteen numbering system that uses sixteen sequential numbers 0 to 9 and the letters A to F as base units
80. ess Network Name on the SBG900 Configuring other wireless LAN settings You can use the SBG900 to operate a wireless LAN without changing its default settings STATUS SECURITY STATISTICS This page allows you to configure wireless network settings The default configuration Parameters have been set to permit IEEE 802 11 wireless network operation without mca additional changes m Gateway An access point is the term used to describe the cable modem when it is providing wireless E Wirel a local area network connectivity to wireless client devices treless jm Firewall e A station or client device is any 802 11 conformant device operating on the wireless local area network Sp Admin Filinfo Pwr Enable Wireless Interface ESSID Motorola Channel Operating Mode 11b 11g Standard v Transmit Power 00 v Reboot percent RTS Threshold 347 bytes Fragmentation Threshold 346 bytes Beacon Period 00 milliseconds DTIM Period beacons Save Changes Reset Wireless Defaults Wireless gt NETWORK page fields Field Description WIRELESS Enable Wireless Check this box to enable the wireless interface Interface ESSID Sets a unique network name for the SBG900 wireless LAN to distinguish between multiple wireless LANs in the vicinity If you check Disable ESSID Broadcast on the Wireless gt SECURITY advanced Page all clients on the wireless LAN must have the same ESSID network n
81. ess devices computer cards laptops air routers PDAs etc can communicate with each other Wired Equivalent Privacy encryption protects the privacy of data transmitted over a wireless LAN WEP uses keys to encrypt and decrypt transmitted data The access point must authenticate a client before it can transfer data to another client WEP is part of IEEE 802 11b Wireless fidelity pronounced y phi brand name applied to products supporting IEEE 802 11b The Motorola SURFboard Wireless Cable Modem Gateway is a single device that combines a cable modem router Ethernet switch wireless access point and DHCP server for SOHO or SME use wireless LAN An interface to the Internet that you use to navigate and hyperlink to information To return to your previous page click the Acrobat Go to Previous View button ft Home Print Exit x 4123 gt SBG900 User Guide Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Software License Motorola Inc Broadband Communications Sector Motorola 101 Tournament Drive Horsham PA 19044 IMPORTANT PLEASE READ THIS SOFTWARE LICENSE LICENSE CAREFULLY BEFORE YOU INSTALL DOWNLOAD OR USE ANY APPLICATION SOFTWARE USB DRIVER SOFTWARE FIRMWARE AND RELATED DOCUMENTATION SOFTWARE PROVIDED WITH MOTOROLA S CABLE DATA PRODUCT THE CABLE DATA PRODUCT BY USING
82. evice USB Cable Modem Windows found a driver for this device To install the driver Windows found click Next d netmotem int 6 Click Next If the Insert Disk window is displayed be sure the Motorola SURFboard Wireless Cable Modem Gateway CD ROM is in the CD ROM drive and follow steps 7 to 12 Otherwise you can skip to step 13 Insert Disk K E Please insert the Compact Disc labeled USBCM into amp your CD ROM drive D and then click OK You can also click OK if you want files to be copied Cancel from an alternate location such as a floppy disk or a network server am X lt 84 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Basic Gateway TCP IP Wireless USB 7 On the Insert Disk window click OK The Files Needed window is displayed LI i x H Some files on USBCM are needed Cancel Insert USBCM into the drive selected below and then click OK Copy files from Bt Browse 8 If necessary select the CD ROM drive in the Copy files from list 9 Click Browse 10 Locate the NetMotCM sys file in the CD ROM root directory 11 Double click the NetMotCM sys file The Files Needed window is displayed 12 Click OK The Found New Hardware Wizard window is displayed Found New Hardware Wizard x Completing the Found New Hardware Wizard Motorola SURFboard SBG1000 USB Gateway Window
83. f the building as close to the point of cable entry as practical When using this device basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following e Read all of the instructions listed here and or in the user manual before you operate this equipment Give particular attention to all safety precautions Retain the instructions for future reference e Comply with all warning and caution statements in the instructions Observe all warning and caution symbols that are affixed to this equipment e Comply with all instructions that accompany this equipment e Avoid using this product during an electrical storm There may be a risk of electric shock from lightning For added protection for this product during a lightning storm or when it is left unattended and unused for long periods of time unplug it from the wall outlet and disconnect the cable system This will prevent damage to the product due to lightning and power surges e Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth grounded coaxial cable TV wall outlet e Always first touch the coaxial cable connector on the cable modem when disconnecting or re connecting USB or Ethernet cable from the cable modem or the user s PC e Operate this product only from the type of power source indicated on the product s marking label If you are no
84. ge e Gateway gt LOG Page After you edit some fields and click Apply you are warned that you must reboot for your change to take effect Rebooting takes 10 to 15 seconds After rebooting you must log in again f xX lt a 37 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA OU Gateway gt STATUS Page This page displays the gateway status information PORT TRIGGERS CE E Wireless _ This page lists the status information for several gateway configuration parameters 206 19 80 10 206 19 86 10 Reboot 0 0 0 0 206 19 86 131 300 seconds 300 seconds 300 seconds LAN IP Address 192 168 0 1 LAN Subnet Mask 255 255 255 0 MAC Address 00 08 0E D2 F4 71 DHCP Server Enabled MAC Address Time CO FO 3B 3E A io 2003 01 14 2003 01 14 192 168 0 2 00 C0 F0 3B 3E 9C Micron 95 Dynamic 12 54 49 13 54 49 Mapping Protoco 206 19 86 131 2233 192 168 0 2 2233 206 19 86 131 2228 192 168 0 2 2228 THROUGH HOST These fields display settings that are set on the other Gateway pages For field descriptions see the following subsections that describe the fields on each tab f xX lt 38 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Gateway gt WAN Page Use this page to configure the external public wide ar
85. ge A firewall policy must be in effect for session events to be generated If the firewall policy is set to None then no new session entry will be generated The log entries correspond to data sessions that have occurred in the device that are authorized by the normal firewall filters Usually this log shows the history of normal data traffic Though a session may be terminated early by the firewall due to policy or session change or if the session is later determined by the firewall to be an intrusion attack The Blocking Log shows firewall blocking events To enable logging of blocking events the Enable Blocking Log option must be selected in the Firewall Logs Config Page A firewall policy must be in effect for blocking events to be generated If the firewall policy is set to None then no new blocking entry will be generated The log entries correspond to firewall blocking events that occur when unauthorized inbound or outbound data packets are detected Unauthorized data packets are those that use protocols and or ports that are not explicitly allowed by the current firewall policy In addition data packets that are determined to be invalid due to session timeouts or reassembly timeouts are also blocked The Intrusion Log shows the intrusions attempts that have occurred and stopped by the firewall To enable logging of intrusion events the Enable Intrusion Log option must be selected in the Firewall Logs Config Page A firewall policy must be
86. gh the firewall for any Port Triggers you configure RabgGel DirectX TCP M 47624 47624 TCP UDP Disable eboo G 1 f X Log Out DirectX UDP M 47624 47624 TCP UDP Disable Directxs UDP V 6073 6073 TCP UDP Disable DirectXs TCP M 6073 6073 TCP UDP Disable MS zone com TCP MS zone com UDP Battle n et1 TCP Battle n et2 UDP Battle n et3 TCP Battle n et4 UDP Quicktim e RTSP TCP Netmeeti ng H 3 323 Vv 6667 6667 TCP UDP Disable 6667 6667 TCP UDP Disable 6112 6112 TCP UDP Disable 6112 6112 TCP UDP Disable 4000 4000 TCP UDP Disable 4000 4000 TCP UDP Disable 554 554 TCP UDP Disable 1720 1720 TCP UDP TCP Net2Phon e 6801 6801 TCP UDP Disable MSN Msg 1863 1863 TCP UDP Disable AOL IM 5190 5190 TCP UDP Disable Apply f xX lt 4 46 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Gateway gt PORT TRIGGERS predefined page fields Field Description Name Displays the unique name for the port triggers This is typically the protocol name Enable Select the Enable check box to activate the port triggers for the predefined application Protocol Displays the transport protocol for the port trigger TCP or UDP Port Range Displays the port range From To for the port trigger Session Chaining Displays the session chaining selection fo
87. guration fields see Wireless Pages in the SBG900 Setup Program Another common sense step to improve wireless security is to place wireless components away from windows This decreases the signal strength outside the intended area f xX a 64 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Configuring the Wireless Network Name on the SBG900 If you check Disable ESSID Broadcast on the SBG900 Wireless gt SECURITY advanced Page you must configure the same network name ESSID on all wireless LAN clients stations Never provide the ESSID to anyone who is not authorized to use your wireless LAN To configure the ESSID 1 Start the SBG900 Setup Program as described in Starting the SBG900 Setup Program 2 On the left frame click Wireless 3 Click the NETWORK tab to display STATUS gt SECURITY STATISTICS This page allows you to configure wireless network settings The default configuration parameters have been set to permit IEEE 802 11 wireless network operation without additional changes An access point is the term used to describe the cable modem when it is providing wireless Wireless gt gt local area network connectivity to wireless client devices Firewall us 4 station or client device is any 802 11 conformant device operating on the wireless local area Admin
88. h as MSN Games by Zone com or Battle net e Video conferencing Ty om Py 586900 Wireless SURFooard Gateway The features and physical appearance of your SBG900 may differ slightly from the picture f xX lt 1 r SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Home networking enables you to access and move information between two or more computers in your home or business Your home network connects to the cable TV system and enables you to connect to the Internet or other networks connected to the Internet The SBG900 acts as the central connection point between your computers and the Internet It directs routes computer data to the Internet and between your computers A SURFboard cable modem in the SBG passes information between your home network computers and the Internet An SBG900 e Combines a SURFboard cable modem IEEE 802 11g wireless access point Ethernet 10 100Base T connection and an advanced firewall into one compact product e Eliminates the need for four or five separate products enabling you to maximize the potential of your existing resources e Enables you to create a custom network sharing a single broadband connection files and other peripherals like scanners with or without wires e Offers enhanced network security for wired and wireless users e Provides easy
89. here the packet enters and exits the network VPNs rely on tunneling to create a secure network Tunneling requires the following protocol types A carrier protocol such as TCP used by the network that the data travels over e An encapsulating protocol such as IPSec L2F L2TP or PPTP that is wrapped around the original data A passenger protocol such as IP for the original data A cable system that can transmit signals in both directions to and from the headend and the subscriber To return to your previous page click the Acrobat Go to Previous View button ft Home Print x Exit lt 4122 gt SBG900 User Guide Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB U Z UDP unicast upstream USB UTP VLAN VoIP VPN WAN WAP WECA WEP WiFi Wireless Cable Modem Gateway WLAN world wide web User Datagram Protocol A point to point data transmission sent from one sender to one receiver This the normal way you access websites See also broadcast and multicast In a cable data network upstream describes the direction of data sent from the subscriber computer through the cable modem to the CMTS and the Internet Universal Serial Bus is a computer interface for add on devices such as printers scanners mice modems or keyboards USB supports data transfer rates of 12 Mbps and plug and p
90. ice provider Also called a client crosstalk Undesired signal interfering with the desired signal CSMA CD carrier sense multiple access with collision detection To return to your previous page click the Acrobat Go to Previous View button f xX lt 4108 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB D datagram default route dB dBc DBm dBmV demodulation DHCP distortion DMZ DNS DOCSIS domain name In RFC 1594 a datagram is defined as a self contained independent entity of data carrying sufficient information to be routed from the source to the destination computer without reliance on earlier exchanges between this source and destination computer and the transporting network For the most part it has been replaced by the term packet The route by which packets are forwarded when other routes in the routing table do not apply decibel Signal level expressed in dB relative to the unmodulated carrier level desired A unit of measurement referenced to one milliwatt across specified impedance 0dBm 1 milliwatt across 75 ohms Signal level expressed in dB as the ratio of the signal power in a 75 ohm system to a reference power when 1 mV is across 75 ohms An operation to restore a previously modulated wave and separate the multiple signals that were combined and mo
91. ide a continuous Internet connection The Internet Protocol Security protocols are IETF authentication and encryption standards for secure packet exchange over the Internet IPSec works at OSI layer 3 and secures everything on the network Internet Key Exchange Internet Security Association and Key Management Protocol Integrated Services Digital Network The International Organization for Standardization http www iso ch is a worldwide federation of national standards bodies from approximately 140 countries ISO is a non governmental organization established in 1947 to promote the development of standardization and related activities in the world with a view to facilitating the international exchange of goods and services and to developing cooperation in the spheres of intellectual scientific technological and economic activity Internet Service Provider International Telecommunications Union kilohertz one thousand cycles per second To return to your previous page click the Acrobat Go to Previous View button ft Home Print Exit xXx a114 SBG900 User Guide Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB L2F L2TP LAC LAN layer LCP latency LED LNS loopback Layer 2 Forwarding is an OSI layer 2 protocol that establishes a secure tunnel across the Internet to create a virtual PPP connection between the
92. iew Favorites Tools Advanced Help Back gt 2 Qsearch Gyrolders CBristory Address a Network and Dial up Connections Coo Make New Connection Motorola SurfBoard USB Cable Modem 584100 7 xX lt 4 53 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License mororora Basic Gateway TCP IP Wireless USB 4 Click Local Area Connection number The value of number varies from system to system The Local Area Connection number Status window is displayed General r Connection Status Connected Duration 00 04 20 Speed 750 0 Kbps Activity aP 7 Sen ts Received Packets 0 0 Properties Disable 5 Click Properties Information similar to the following window is displayed Local Area Connection 2 Properties o 2x General Connect using E3 Motorola SurfBoard SBG1000 USB Gateway Configure Components checked are used by this connection a Client for Microsoft Networks 8 File and Printer Sharing for Microsoft Networks Internet Protocol TCP IP Uninstall Properties Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks J Show icon in taskbar when connected Close Cancel 6 If Internet Protocol
93. in effect for intrusion events to be generated If the firewall policy is set to None then no new intrusion entry will be generated The log entries correspond to intrusion attacks that have been detected and stopped by the firewall The firewall is capable of detecting several well known intrusion tactics that is used to attack a network device This log is a history of those intrusion events The Blacklist Log shows the IP addresses that have been determined by the firewall to have breached the firewall policy of the SBG A firewall policy must be in effect for blacklist entries to be generated If the firewall policy is set to None then no new blacklist entry will be generated Once an IP address has been blacklisted the firewall will block all traffic to and from that IP address for 24 hours or when the SBG is rebooted The user can manually clear the blacklist by pressing the Clear button on the Blacklist Page Clearing the blacklist table also allows normal traffic to flow between the SBG and the formerly blacklisted entries xX lt 34 gt SBG900 User Guide Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Gaming Configuration Guidelines The following subsections provide information about configuring the SBG900 firewall and DMZ for gaming Configuring the Firewall for Gaming By default the SBG900 firewall is disabled If as r
94. indows 98 Windows XP Windows Me or Windows 2000 to the SBG900 USB V1 1 port For cabling instructions see Connecting a PC to the USB Port Caution Before plugging in the USB cable be sure the Motorola SURFboard Wireless Cable Modem Gateway CD ROM is inserted in the PC CD ROM drive AN Sample USB connection f xX lt a 11 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Security The SBG900 provides A firewall to protect the SBG900 LAN from undesired attacks over the Internet e Security measures to prevent eavesdropping of wireless data Network Address Translation NAT provides some security because the IP addresses of SBG900 LAN computers are not visible on the Internet The logical network diagram does not necessarily correspond to the network cabling A full discussion of network security is beyond the scope of this document SBG900 security measures shown in a logical network diagram SBG900 DMZ computer _ _ Firewall Wireless Security WEP shared key encryption S ee MAC access control list Disable ESSID Broadcast Wired Ethernet LAN Wireless LAN Computer Firewall The SBG900 firewall protects the SBG900 LAN from undesired attacks and other intrusions from the Internet It provides an advan
95. indows 2000 83 Setting Up a USB Driver in Windows Me 86 Setting Up a USB Driver in Windows XP 87 Removing the USB Driver from Windows 98 or WihKOWS ME siri 2c cntaackeheede anes ake daceet 88 Removing the USB Driver from Windows 2000 91 Removing the USB Driver from Windows XP 94 Troubleshooting 0000eeeee 99 Front Panel Lights and Error Conditions 99 ContactUs 66 oties dese eaads en aw 101 Frequently Asked Questions 102 Specifications 0 104 SCRBIAl 6423 shue see Cee daeeubeeds ebadedeenna 104 Cable MOGEN 2 00205 stood beak c a iiai eae aus 105 Cs ee ee ee ee ee ee ee 106 Software License 124 f xX lt vi gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB gt Overview Thank you for purchasing a Motorola SURFboard Wireless Cable Modem Gateway SBG900 for your home home office or small business enterprise Applications where the SURFboard Gateway SBG is especially useful include e Households having multiple computers requiring connection to the Internet and each other Small businesses or home offices requiring fast affordable and secure Internet access e Internet gamers desiring easier setup for Programs such as DirectX 7 or DirectX 8 Sites suc
96. indows 98 1 Insert the Motorola SURFboard Wireless Cable Modem Gateway CD ROM in the CD ROM drive This CD contains the USB drivers and must be inserted and read by the PC before you connect the SBG900 to the PC 2 Connect the USB cable as shown in USB Connection A few seconds after you complete the USB connection the Add New Hardware Wizard window is displayed Add New Hardware Wizard 3 Click Next The following window is displayed Add New Hardware Wizard 4 Be sure Search for the best driver for your device is selected ft xX lt 79 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q mororoia Be sure CD ROM drive is the only box checked 6 Click Next The message Please wait while Windows searches for a new driver for this device is displayed If the computer successfully locates the driver you can skip to step 9 If the computer does not locate the driver the previous window is displayed again 7 Select Specify a location and type the location of the CD ROM drive Add New Hardware Wizard To load the driver successfully you may need to click Browse to manually select the NetMotCM sys file on the CD ROM f xX lt 80 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q mororoia 9 Select The updated driver and click Next If
97. ing their MAC addresses Type the passthrough client MAC address The format is 16 hexadecimal numerals Check this box to set the NAT passthrough computer as a DMZ client Use this setting with extreme caution because a DMZ client is completely open to Internet hackers Click to add the MAC address to the CURRENT NAT PASSTHROUGH list Lists the computers on the LAN that are configured for NAT passthrough Click to delete the selected MAC address from the NAT passthrough list xX lt 4 gt Exit SBG900 User Guide Overview Installation Troubleshooting Contact FAQ Specifications Glossary License mororora Basic Gat way TCP IP Wireless USB Gateway gt LAN dhcp server config Page Only experienced network administrators should use this page to perform advanced DHCP server configuration STATUS WAN Bl cable dhcp server config l Gateway PORT TRIGGERS LOG PORT FORWARDING z This page allows you to configure the SBG DHCP server parameters for your private LAN Note Only experienced network users should modify these parameters E Firewall LAN IP Address 192 168 0 1 LAN IP Subnet Mask 255 255 255 0 LOO EE Starting IP Address 192 168 0 2 E o of DHCP Users p5 DHCP Server Lease Time 3600 seconds Domain Name dorain name Time to Live 64 hops Interface Maximum Transmission Unit D bytes Apply CAUTION Do not modify these settings unless you are an expe
98. ion Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Basic Gateway TCP IP Wireless USB Configuring TCP IP in Windows 95 Windows 98 or Windows Me 1 On the Windows Desktop click Start 2 Select Settings and then Control Panel from the pop up menus to display the Control Panel window 3 Double click the Network icon to display the Network window Network 2 xi Configuration The following network components are installed 3Com Fast EtherLink XL 10 100Mb TX Ethernet Adapter Motorola SURFboard SBG1000 USB Gateway TCP IP gt 3Com Fast EtherLink XL 10 100Mb TX Ethernet A TCP IP gt Motorola SURFboard SBG1000 USB Gateway Primary Network Logon Windows Logon hed Ble and Ein shama Description Although your SBG model number may be different than in the images in this guide the procedure is the same 4 Select the Configuration tab 5 Verify that TCP IP is installed for the adapter used to connect to the SBG900 If TCP IP is installed skip to step 10 If TCP IP is not installed for the adapter continue with step 6 6 Select the adapter to use for the SBG900 connection and click Add The Select Network Component Type window is displayed Select Network Component Type 21x Click the type of network component you want to install Add Cancel Protocol is a language a computer uses Computers must use the same protocol to communicate
99. ireless 1US8 3 Ifa Category view similar to the image under step 2 is displayed click Performance and Maintenance to display the Performance and Maintenance window Otherwise skip to step 5 amp Performance and Maintenance File Edit View Favorites Tools Help Q ax 3 a JO search Folders BN Address E Performance and Maintenance Performance and Maintenance See Also amp File Types System Restore Pick Fs task Troubleshooters See basic information about your computer A Startup and Shutdown Adjust visual effects Free up space on your hard disk B Back up your data Rearrange items on your hard disk to make programs run faster or pick a Control Panel icon err Administrative Tools 2 Power Options c wir Scheduled Tasks d System See information about your computer system and change settings for hardware performance and automatic updates 4 Click System to display the System Properties window Skip to step 6 f XxX lt 95 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q m ROLA Configuration Basic Gateway TCP IP Wireless USB 5 Ifa classic view similar to the following is displayed click System to display the System Properties window amp Control Panel File Edit View Favorites Tools Help Q sxx z E JO search Folders E SEE Address E Control Panel ya Control Pa
100. is motorola this field is case sensitive 3 Inthe New Password field type the new password 4 Inthe Verify Password field type the new password again 5 Click Apply to apply your changes ft Home Print x Exit lt 24 gt SBG900 User Guide Overview Installation Troubleshooting Contact FAQ Specifications Glossary License mororora Configuration Basic Gateway TCP IP Wireless USB Enabling Remote Access Enabling remote access permits you to access the SBG900 from the Internet You must know the userid password and public IP address assigned to your SBG900 to obtain access to the configuration pages from the Internet Remote access is provided using a Web browser on the remote client and connecting to the Web server on the SBG900 The remote access session is secured using https on port 443 To access the SBG900 remotely 1 On the SBG900 Setup Program screen click Admin to display the ADMIN basic page 2 Click advanced to display the ADMIN advanced page ADMIN mca pally m Gateway This page allows advanced user configuration of your admin settings fe Wireless Errera E Admin gt ADMIN ADVANCED 2 Help C Enable remote access DE neem Apply Reboot 3 Click the box next to Enable remote access 4 Click Apply to apply your change f xX lt 25 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ
101. ives f xX lt 8 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Wireless LAN Wireless communication occurs over radio waves rather than a wire Like a cordless telephone a wireless LAN uses radio signals instead of wires to exchange data A wireless network eliminates the need for expensive and intrusive wiring to connect computers throughout the home or office Mobile users can remain connected to the network even when carrying their laptop to different locations in the home or office Each computer on a wireless LAN requires an adapter described in Optional Accessories Laptop PCs Use a Motorola PCC11b Wireless Card in the PCMCIA slot Desktop PCs Use a Motorola USB11b Wireless Adapter to connect the USB port Sample wireless network connections k G F To set up the SBG900 on a computer wired to the SBG900 over Ethernet or USB perform the procedures in Setting Up the Wireless LAN Do not attempt to configure the SBG900 over a wireless connection To set up each wireless client station 1 Insert the PCC11b and USB11b Wireless Adapter CD ROM in the CD ROM drive on the client 2 Install the device software from the CD 3 Connect the Motorola PCC11b wireless card or USB11b wireless adapter following the instructions supplied with the card or adapter f xX lt a 9
102. k Disable ESSID Broadcast to restrict wireless LAN access to clients configured with the same Network Name ESSID as the SBG900 9 Click Apply to save your changes ft m X Home Print Exit q 66 gt SBG900 User Guide Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuring WEP on the SBG900 Caution The default settings provide no security for wireless data After the wireless LAN is operational be sure to enable Shared Key Authentication and Wired Equivalent Privacy WEP encryption You must configure the same WEP key on the SBG900 access point and all wireless clients stations Never provide the WEP key to anyone who is not authorized to use the wireless LAN To enable WEP and set the key on the SBG900 1 On the SBG900 Setup Program left frame click Wireless 2 Click the SECURITY tab to display the Wireless gt SECURITY basic page CE OE E Wireless gt ol Firewall Px iog out 3 Set the following Authentication Encryption Key 1 to Key 4 STATUS NETwoRK statistics This page allows you to configure basic wireless security settings for Wired Equivalent Privacy WEP WEP AUTHENTICATION Authentication C Open System Shared Key Encryption Enable 64 Bit Enable 128 Bit C Disable WEP C Keyz fosoooo0e00 _ ovo00000000000000000000000 C keya fooo0000000 _ foooooonon00000000000000000 C keya 000
103. k Name on the SBG900 After you specify the network name many wireless cards or adapters automatically scan for an access point such as the SBG900 and the proper channel and data rate If your card requires you to manually start scanning for an access point do so following the instructions in the documentation supplied with the card Never provide the ESSID to anyone who is not authorized to use your wireless LAN Configuring a Wireless Client for WEP If shared key Authentication is enabled and a WEP key is set on the SBG900 as described in Configuring WEP on the SBG900 you must enter the same WEP key on the wireless client The SBG900 cannot authenticate a client if e Shared key Authentication is enabled on the SBG900 but not on the client The client WEP key does not match the SBG900 WEP key Caution If shared key authentication is not enabled and no WEP key is set there is no encryption for wireless data You must configure the same WEP key on the SBG900 and all wireless clients Never provide the WEP key to anyone who is not authorized to use your wireless LAN f xX a 69 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Soo gc Aaaa TRB Aana Wireless Pages in the SBG900 Setup Program Use the Wireless pages to control and monitor the wireless interface e Wireless gt STATUS Page e Wireless gt NETWORK
104. kles must be at least 8 inches 20 cm This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help This device must be installed and used in strict accordance with the man
105. l IEEE 802 11b feature The Request To Send Threshold sets the packet size at which the access point issues an RTS before sending the packet A low RTS can help when many clients are associated with the SBG900 or when the clients are far apart and can detect the SBG900 but not each other It can be 0 to 2347 bytes The default is 2347 Sets the size at which packets are fragmented sent as several packets instead of as one packet A low Fragmentation Threshold can help when communication is poor or when there is a significant interference It can be 256 to 2346 bytes The default is 2346 Sets the time between beacon frames sent by the SBG900 for wireless network synchronization It can be from 1 to 999 ms The default is 100 ms The delivery traffic indication message DTIM period is the number of Beacon Periods that elapse before a wireless client operating in power save mode listens for buffered broadcast or multicast messages from the SBG900 It can be from 1 to 99999 The default is 3 xX lt 73 gt SBG900 User Guide Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA e _ a app ane Wireless gt SECURITY basic Page Use this page to configure basic Wired Equivalent Privacy WEP settings STATUS NETWORK STATISTICS This page allows you to configure basic wireless security settings for Wired Equivalent Privacy WEP Cable Wireless gt gt gt W
106. l USB driver installation The SBG900 Setup Program will not start A wireless client s cannot send or receive data Possible Solutions Check that the SBG900 is properly plugged into the electrical outlet Check that the electrical outlet is working Press the Reset button On the top front panel note which is the first light starting from the left that is off This light indicates where the error occurred as described in the Front Panel Lights and Error Conditions table If you have cable TV check that the TV is working and the picture is clear If you cannot receive regular TV channels the data service will not function Check the coaxial cable at the SBG900 and wall outlet Hand tighten if necessary Check the IP address Follow the steps for verifying the IP address for your system See Configuring TCP IP Call your cable service provider if you need an IP address Check that the Ethernet cable is properly connected to the SBG900 and the computer Remove the USB driver Follow the appropriate procedure for your system in Setting Up a USB Driver The web cache is full or close to full In Internet Explorer choose Internet Options from the Tools menu and click the General tab Click Delete Files and Clear History Then try Starting the SBG900 Setup Program again Perform the first four checks in Cannot send or receive data Check whether the wireless interface is enabled Check whether you configured the ESSID a
107. l list f xX a 68 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Configuring the Wireless Clients For each wireless client computer station install the wireless adapter such as a Motorola PCC11b wireless card or Motorola USB11b wireless adapter following the instructions supplied with the adapter Configure the card or adapter to obtain an IP address automatically The Motorola PCC11b wireless card and Motorola USB11b wireless adapter are supplied with a client configuration program called Wireless Client Manager which is installed in the Windows Startup group If Wireless Client Manager is running the al icon is displayed on the Windows task bar Double click the icon to launch the utility After you correctly set the network name and WEP key on the client computer to match the SBG900 you should be able to use the computer to surf the Internet Configuring a Wireless Client with a Network Name ESSID To distinguish it from other nearby wireless LANs you can identify your wireless LAN with a unique network name also known as a network identifier or ESSID When prompted for the network identifier network name or ESSID type the name set in the ESSID field on the Wireless gt NETWORK Page in the SBG900 Setup Program For more information see Configuring the Wireless Networ
108. lay installation You can connect up to 127 devices to a single USB port unshielded twisted pair wire A virtual local area network is group of devices on different LAN segments that are logically configured to communicate as if they are connected to the same wire Voice over Internet Protocol is a method to exchange voice fax and other information over the Internet Voice and fax have traditionally been carried over traditional telephone lines of the PSTN using a dedicated circuit for each line VoIP enables calls to travel as discrete data packets on shared lines VoIP is an important part of the convergence of computers telephones and television into a single integrated information network A virtual private network is a private network that uses virtual connections tunnels routed over a public network usually the Internet to provide a secure and fast connection usually to users working remotely at home or in small branch offices A VPN connection provides security and performance similar to a dedicated link for example a leased line but at much lower cost A wide area network provides a connection over a large geographic area such as a country or the whole world The bandwidth depends on need and cost but is usually much lower than for a LAN Wireless access point or Wireless Access Protocol See also access point The Wireless Ethernet Compatibility Alliance is a trade organization that works to ensure that all wirel
109. le from the PC or SBG900 6 Click Yes to restart the computer 7 Insert the Motorola SURFboard Wireless Cable Modem Gateway CD ROM in the CD ROM drive After a short time a window with language choices is displayed 8 Press the Esc key on the keyboard to exit the start up screens 9 To start Windows Explorer click Start and select Run to display the Run window 10 Type explorer and click OK f xX lt 89 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q m ROCA Basic Gateway TCP IP Wireless USB The Exploring window is displayed Windows Explorer may appear different than in the image There are variations between Windows versions and you can configure Windows Explorer as you like My Computer l 3 Floppy 4 Win98_se C Sbg sures D Acrobat40 resources Select an item t d elect an item to x Aaa Pa ee 11 Double click the Motorola SBG900 CD ROM drive D in the image above 12 Double click remove or remove exe to run the Remove utility from the Motorola SURFboard Wireless Cable Modem Gateway CD ROM The SURFboard Cable Modem USB Driver Removal window is displayed SURFboard Cable Modem USB Driver Removal 13 Click Remove Driver After you remove the USB driver re install it on the computer Perform one of Setting Up a USB Driver in Windows 98 Setting Up a USB Driver in Windows Me If you continue to have problems
110. lp t gt meS AB BE cateway 1 10 11 12 13 14 1 Computer ee Disk drives Display adapters 3 DVD CD ROM drives Floppy disk controllers UB Floppy disk drives Gy IDE ATAJATAPI controllers Keyboards Mice and other pointing devices Monitors i Network adapters EP 3Com EtherLink XL 10 100 PCI For Complete PC Management NIC 3C905C TX LE Motorola SURFboard SBG 1000 USB Gateway Y Ports COM amp LPT MM Processors Sound video and game controllers System devices 2 Universal Serial Bus controllers Although your SBG model number may be different than in the images in this guide the procedure is the same Double click Network adapters Click the Motorola SURFboard SBG900 USB Gateway The Uninstall icon displays on the window near the top Click the Uninstall icon Close the Device Manager and Control Panel windows Insert the Motorola SURFboard Wireless Cable Modem Gateway CD ROM in the CD ROM drive After a short time a window with language choices is displayed Press the Esc key on the keyboard to exit the start up screens To start Windows Explorer click Start and select Run to display the Run window f xX lt a 97 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License 15 Type explorer and click OK to display Windows Explorer amp SBG1
111. ly if the person agrees to accept all of the terms of this License If you transfer the Software you must at the same time transfer the Product and all copies of the Software if applicable to the same person or destroy any copies not transferred TERMINATE this License by destroying the original and all copies of the Software if applicable in whatever form You may not 1 Loan distribute rent lease give sublicense or otherwise transfer the Software in whole or in part to any other person except as permitted under the TRANSFER paragraph above 2 Copy or translate the User Guide included with the Software other than for personal use 3 Copy alter translate decompile disassemble or reverse engineer the Software including but not limited to modifying the Software to make it operate on non compatible hardware 4 Remove alter or cause not to be displayed any copyright notices or startup message contained in the Software programs or documentation 5 Export the Software or the Product components in violation of any United States export laws The Product is not designed or intended for use in on line control of aircraft air traffic aircraft navigation or aircraft communications or in design construction operation or maintenance of any nuclear facility MOTOROLA AND ITS gRD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PUR
112. mperature 30 C to 80 C Humidity 5 to 95 RH non condensing Antenna Two fixed one internal and one external LED Indicators Modem Receive Send Online Internet Access point Wireless Other Power Interfaces 1 AC Power 1 F Type 1 RJ 45 1 USB Series B Dimensions 47 0 W x 149 1 D x 218 2 H mm Weight 485 g 15 6 oz unit only f xX 4104 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Cable Modem Downstream Modulation Maximum data rate Frequency Bandwidth Maximum symbol rate Operating level range Input impedance Frequency range Upstream Modulation Modulation rate nominal Maximum data rate Bandwidth Frequency Symbol rates Operating level range one channel Output impedance Output return loss General Cable interface CPE network interface Data protocol ft Home Print xX 4405 gt Exit 64 QAM or 256 QAM 38 Mbps 88 MHz to 860 MHz 30 kHz minimum step size 6 MHz 5 069 Msym s 64 QAM 5 361 Msym s 256 QAM 15 dBmV to 15 dBmV 75 ohms nominal 88 to 860 MHz QPSK 16 QAM 32 QAM 64 QAM or 128 QAM TDMA 160 320 640 1280 2560 and 5120 KHz S CDMA 1280 2560 and 5120 KHz 30 Mbps TDMA 200 400 800 1600 3200 and 6400 kHz S CDMA 1600 3200 and 6400 kHz 5 MHz to 42 MHz edge to edge
113. n the DMZ The benefit of using a gaming DMZ host instead of a NAT passthrough host is that a gaming DMZ host does not require a public IP address as does a NAT passthrough host If the application requires a public IP address configure the computer for NAT passthrough on the Gateway gt LAN nat config Page om XX lt 4 43 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Gateway gt LAN dhcp leases page fields continued Field RESERVE NEW IP ADDRESS MAC Address IP Address Host Name Add CURRENTLY RESERVED IP ADDRESSES MAC Address IP Address Host Name Method Delete Delete Description You can reserve up to 32 IP addresses assigned by the SBG900 DHCP server for specific LAN clients For example to ensure that they always receive the same private IP address you can reserve IP addresses for a private FTP server or gaming DMZ device Type the MAC address of the DHCP client for which a reserved IP address is required The format is 16 hexadecimal numerals Sets the host portion of the reserved IP address for the LAN client having the specified MAC address When the LAN client requests an IP address the SBG900 DHCP server assigns the client this IP address If your ISP requires a hostname to access their network enter the hostname provided to you in the Host Name field Click Add to reserve a new IP a
114. n Windows 95 Windows 98 or WINDOWS ME gi4 cce6 esp edd hat deo i krri Saou 51 Configuring TCP IP in Windows 2000 53 Configuring TCP IP in Windows XP 57 Verifying the IP Address in Windows 95 Windows 98 Or Windows M caccccresiededaeous prir Sadi 61 Verifying the IP Address in Windows 2000 or WINDOWS AF scat dei gg 2 Chae ee ed eR adhe am 62 Setting Up the Wireless LAN 64 Configuring the Wireless Network Name GN the SEGQ0W scsi desta iwe reteset idaddecas 65 Configuring WEP on the SBG900 67 Configuring a MAC Access Control List an tie SECIS ceo iac ds iatetesecce dedi cenwas 68 Configuring the Wireless Clients 69 Configuring a Wireless Client with a Network Name ESSIDY 3 260 cRekediatns cetaser ved tdhdaaad 69 Configuring a Wireless Client for WEP 69 SBG900 User Guide Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Wireless Pages in the SBG900 Setup Program 70 Wireless gt STATUS Page 0055 71 Wireless gt NETWORK Page 0045 72 Wireless gt SECURITY basic Page 74 Wireless gt SECURITY advanced Page T9 Wireless gt STATISTICS page 5 76 Setting Up a USB Driver 78 Setting Up a USB Driver in Windows 98 79 Setting Up a USB Driver in W
115. n of interconnected networks allowing communication between all devices connected to any network in the collection Internet Protocol is a set of standards that enable different types of computers to communicate with one another and exchange data through the Internet IP provides the appearance of a single seamless communication system and makes the Internet a virtual network To return to your previous page click the Acrobat Go to Previous View button ft Home x Exit lt 113 gt SBG900 User Guide Print Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB IP address IPSec IKE ISAKMP ISDN ISO ISP ITU kHz A unique 32 bit value that identifies each host on a TCP IP network TCP IP networks route messages based on the destination IP address An IP address has two parts The network address is assigned by IANA e The SBG900 network administrator assigns a host address to each host connected to the SBG900 automatically using its DHCP server or as a static IP address For a Class C network the first 24 bits are the network address and the final 8 bits are the host address in dotted decimal format it appears network network network host If you enable the SBG900 DHCP client on the WAN page the cable service provider automatically assigns the network address subnet mask domain name and DNS server to prov
116. n to the same port You may need to configure port forwarding to run applications with special requirements To configure port forwarding you must specify an inbound source port or range of ports The inbound port opens only when data is sent to the inbound port and closes again after a specified time elapses with no data sent to it You can configure up to 32 port forwarding entries using the Gateway gt PORT FORWARDING config Page Virtual Private Networks The SBG900 allows multiple tunnel VPN pass through operation to securely connect remote computers over the Internet through the SBG900 The SBG900 e Is compatible with Point to Point Tunneling Protocol PPTP and Layer 2 Tunneling Protocol L2TP e Is fully interoperable with any IPSec client or gateway and ANX certified IPSec stacks Related Documentation The following documents also provide information you can use with the SBG900 e SURFboard Wireless Cable Modem Gateway Quick Start Guide e PCC11b Wireless Card Quick Start Guide and on line help on the PCC 11b and USB11b Wireless Adapter CD ROM e USB11b Wireless Adapter Quick Start Guide and on line help on the PCC11b and USB11b Wireless Adapter CD ROM For the most recent documentation visit the Product Documentation page on the Motorola Broadband website http broadband motorola com f xX lt 4 14 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Gloss
117. nd click OK again When you complete the TCP IP configuration go to Verifying the IP Address in Windows 2000 or Windows XP f xX q 56 gt SBG900 User Guide Home Print Exit Overview Q MOTOROLA Installation Troubleshooting Contact FAQ Specifications Glossary License Configuring TCP IP in Windows XP 1 On the Windows desktop click Start to display the Start window ry E mail Wizard sI SURFboard Internet Internet Explore Outlook Express I MSN Explorer Files and Settings Transfer d Provides options for you to customize the appearance and functionality of your computer add or remove programs and set up network connections and user 2 Click Control Panel to display the Control Panel window The display varies depending on the Windows XP view options If the display is a Category view as shown below continue with step 3 Otherwise skip to step 5 amp Control Panel File Edit View Favorites Help Q sx E JO Search 2p Folders Gi Address gt Control Panel w Control Panel GB Switch to Classic view See Also g Windows Update Help and Support ft m X Home Print Exit Pick a category e c Appearance and Themes a 4 om Network and Internet Connections 6 Add or Remove Programs J Sounds Speech and Audio Devices y Performance and Maintenance lt 57 gt T 2 Printers and Other Hardware Use
118. nd disabled ESSID broadcasting on the SBG900 Then be sure the network name ESSID on each affected wireless client is identical to the ESSID on the SBG900 Check whether you configured a WEP key on the SBG900 If you configured a WEP key on the SBG900 be sure each affected wireless client has the identical WEP key If this does not solve the problem check whether the client wireless adapter supports the type of WEP key configured on the SBG900 Check whether you enabled Allow Only Listed Stations Access If you did be sure the MAC address for each affected wireless client is correctly listed For detailed information see Setting Up the Wireless LAN in the SBG900 User Guide Front Panel Lights and Error Conditions Light RECEIVE SEND ONLINE POWER ft Home Turns Off During Startup If The receive channel cannot be acquired The send channel cannot be acquired IP registration is unsuccessful The SBG900 is not properly plugged into the power outlet Print Turns Off During Normal Operation If The receive channel is lost The send channel is lost The IP registration is lost The SBG900 is unplugged x Exit lt 99 gt SBG900 User Guide Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB f xX lt 4100 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting FAQ Specifications Glossary Li
119. nel amp T ETE Accessibility Add Hardware Add or Administrative Date and Time G Switch to Category View Options Remoy Tools 2 Fe Y ft See Also J Fonts Game Internet Keyboard Mouse Windows Update Controllers Options Help and Support B ey s gy 2 Power Options Printersand Regionaland Scannersand Scheduled Faxes Language Cameras Tasks P 2 amp m Taskbar and User Accounts Start Menu 6 Click the Hardware tab to display the Hardware page System Properties S Display eoi Network Connections D Sounds and Audio Devices System Restore Automatic Updates General Computer Name Hardware Add Hardware Wizard The Add Hardware Wizard helps you install hardware Add Hardware Wizard Device Manager The Device Manager lists all the hardware devices installed on your computer Use the Device Manager to change the properties of any device Hardware Profiles y Hardware profiles provide a way for you to set up and store different hardware configurations Hardware Profiles v Folder Options be Phone and Modem A Speech f xX lt 4 96 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Basic Gateway TCP IP Wireless USB 7 Double click the Device Manager button to display the Device Manager window Device Ma nager DER Eile Action Yew He
120. net LAN Ethernet cables and network interface cards NICs with accompanying installation software To connect more than one computer to the SBG900 one or more Ethernet hubs or switches USB A USB cable and the Motorola SURFboard Wireless Cable Modem Gateway CD ROM containing the software for USB installation Coaxial cable RF splitters hubs and switches are available at consumer electronic stores f xX q 15 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration Basic Gateway TCP IP Wireless USB Precautions Postpone SBG900 installation until there is no risk of thunderstorm or lightning activity in the area SBG900 To avoid damaging the SBG900 or computers with static electricity Before you connect or i disconnect the USB or a connection first Ethernet cables always iG _ touch the coaxial cable connector on the SBG900 Always make the wall To avoid potential shock always unplug the power cord from the wall outlet or other power source before disconnecting it from the SBG900 rear panel To prevent overheating the SBG900 do not block the ventilation holes on the sides of the unit Do not open the unit Refer all service to your cable service provider Wipe the unit with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the unit or use forced air to remove dust
121. ning Windows 98 Windows 98 SE or Windows Me 1 On the Windows Desktop click Start 2 Select Run The Run window is displayed 3 Type winipcfg exe and click OK The IP Configuration window is displayed ka IP Configuration 5 x Ethernet Adapter Information Motorola USB Cable Modem Adapter Address 00 08 0E D2 F4 46 IPAddress 206 19 87138 Subnet Mask 255 255 255 224 Default Gateway 20619 87 129 Release Renew Release All Renew All More Info gt gt 4 Click the Renew button to obtain an IP address for the PC from the DHCP server on the SBG900 Obtaining an IP Address in Windows 2000 or Windows XP You must do the following on each Ethernet client PC running Windows 2000 or Windows XP 1 On the Windows Desktop click Start 2 Select Run The Run window is displayed 3 Type cmd and click OK to display a command prompt window 4 Type ipconfig renew and press ENTER to obtain an IP address for the PC from the DHCP server on the SBG900 5 Type exit and press ENTER to return to Windows Obtaining an IP Address on Macintosh or UNIX Systems Follow the instructions in your user manual f xX a 19 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration Basic Gateway TCP IP Wireless USB Connecting a PC to the USB Port You can connect a single PC running Windows 98 Windows
122. ns e Define a MAC access control list to restrict wireless LAN access to clients based on the MAC address If you disable ESSID broadcasting to enable closed network operation the SBG900 does not transmit the network name ESSID This provides additional protection because only wireless stations configured with your network name can communicate with the SBG900 Closed network operation is an enhancement of the IEEE 802 11b standard For information about configuring a wireless security see Setting Up the Wireless LAN f xX a 13 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Port Forwarding Port forwarding is the configuration of SBG logical data ports for applications having special network requirements The SBG900 opens logical data ports when a computer on its LAN sends data such as e mail messages or web data to the Internet A logical data port is different from a physical port such as an Ethernet port Data from a protocol must go through certain data ports Here are the data ports used by some protocols Protocol Port FTP 20 21 HTTP 80 NTP 123 Secure Shell 22 SMTP e mail 25 Telnet 23 Some applications such as games and videoconferencing require multiple data ports If you enable NAT this can cause problems because NAT assumes that data sent through one port will retur
123. o none disables the firewall and is not recommended The approach taken for the predefined firewall policy settings is to provide outbound access to the Internet for the computers on your LAN The SBG firewall uses a stateful packet filtering SPF engine to allow inbound responses only when an outbound session already exists For example if you are using a web browser on one of the computers on your LAN outbound connections are permitted using the HTTP protocol on port 80 Inbound responses from the web server on the Internet are allowed because you have already established an outbound session FIREWALL POLICY High Safest configuration highest security Medium Common configuration modest risk Low Minimum security higher risk Custom Your own customized firewall policy Press Apply then go to the Advanced page to complete customization None No security highest risk Apply NOTE Firewalls are not foolproof A We recommend choosing the most secure policy A xX lt 27 gt SBG900 User Guide Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB 4 Select the most secure firewall policy you can High The safest predefined firewall policy template providing the highest security Motorola recommends this setting Medium A predefined firewall policy template providing a common configuration having modest risk
124. odem Gateway Cable modems offer Internet access at speeds up to 100 times faster than a traditional phone modem You can experience speeds of over 1 000 Kbps Due to network condition such as traffic volume and the speed of the sites you visit actual speed may vary Many network and other factors can affect download speeds How many users can one SBG900 support A single SBG900 can support up to 253 users each assigned a unique IP address on a Class C network What is Network Address Translation NAT is a technique to translate private IP addresses on your LAN to a single IP address assigned by your cable service provider that is that is visible to outside users on the Internet What are IEEE 802 11g and IEEE 802 11b They are IEEE wireless network standards What type of firewall is provided on the SBG900 The SBG900 provides a stateful inspection firewall What wireless security measures are provided on the SBG900 To protect data transmitted over wireless connections the SBG900 supports WEP encryption and MAC access control lists For information see Setting Up the Wireless LAN Why is there no Standby button As a security measure current Motorola SURFboard cable modems provide a Standby button to temporarily suspend the Internet connection Because the SBG900 firewall provides high security levels while connected the Standby button is not required Can I still watch cable TV while using my Motorola SURFboard C
125. odes 4 bits per baud Binary Communication Protocol The bit error rate is the ratio of the number of erroneous bits or characters received from some fixed number of bits transmitted A numbering system that uses two digits 0 and 1 The number of bits digital Os and 1s transmitted per second in a communications channel It is usually measured in bits per second bps Baseline Protocol Key Management encrypts data flows between a cable modem or gateway and the CMTS The encryption occurs after the cable modem or gateway registers to ensure data privacy across the RF network bits per second An OSI layer 2 networking device that connects two LANs using similar protocols It filters frames based on the MAC address to reduce the amount of traffic A bridge can be placed between two groups of hosts that communicate a lot together but not so much with the hosts in the other group The bridge examines the destination of each packet to determine whether to transmit it to the other side See also switch High bandwidth network technology that multiplexes multiple independent carriers to carry voice video data and other interactive services over a single cable A communications medium that can transmit a relatively large amount of data in a given time period A frequently used synonym for cable TV that can describe any technology capable of delivering multiple channels and services Simultaneous transmission to multiple network devices a pro
126. ompleted SURFboard Remove Driver inf file s Information Completed USB Remove Digital Signature File Digital Catalog Completed Cable Modem Remove Registry entries Completed Status The SURFboard Cable Modem USB driver has been removed Need New Drivers or more Information fou can check for the latest Information about your Motorola SURFboard Cable Modem here 19 Be sure the USB cable is disconnected http www Motorola com broadband 20 Click Remove Driver Informational messages are displayed on the SURFboard Cable Modem USB Driver Removal window After you remove the USB driver re install it following Setting Up a USB Driver in Windows XP If you continue to have problems contact your cable service provider ft m X Home Print Exit q 98 gt SBG900 User Guide Overview Installation Troubleshooting Contact FAQ Specifications Glossary License MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Troubleshooting If the solutions listed here do not solve your problem contact your cable service provider Before calling your cable service provider try pressing the reset button on the rear panel Resetting the SBG900 may take 5 to 30 minutes Your service provider may ask for the status of the front panel lights as described in Front Panel Lights and Error Conditions Problem POWER light is off Cannot send or receive data Problems related to unsuccessfu
127. omputer types for example PC UNIX or mainframe can communicate if they support common protocols The process of autodiscovery or manually configuring a cable modem on the CMTS The public switched telephone network is the traditional circuit switched voice oriented telephone network See also POTS The IP address assigned to the SBG900 by the cable service provider A public IP address is visible to devices on the Internet See also private IP address Quadrature Amplitude Modulation uses amplitude and phase modulation to encode multiple bits of data in one signaling element QAM achieves faster data transfer than amplitude or phase modulation alone but the signal is more prone to errors caused by noise QAM requires a transmission circuit with a higher CNR than alternate modulation formats such as QPSK Two types of QAM are e 16 QAM encodes four bits per symbol as one of 16 possible amplitude and phase combinations e 64 QAM encodes six bits per symbol as one of 64 possible amplitude and phase combinations Quadrature Phase Shift Key QPSK modulation sends two bits of information per symbol period with one symbol 90 degrees out of phase with other symbols The four constellation points represented by the coordinates 0 0 0 1 1 0 1 1 represent the four possible combinations Quality of service describes the priority delay throughput and bandwidth of a connection To return to your previous page click the Acrobat Go to Previ
128. ork where each connection requires a dedicated path for its duration An alternative is packet switched Class C network An IP network containing up to 253 hosts Class C IP addresses are in the form network network network host client In a client server architecture a client is a computer that requests files or services such as file transfer remote login or printing from the server Also called a CPE On a wireless LAN a client is any host that can communicate with the access point A wireless client is also called a station CMTS A cable modem termination system is a device in the cable system headend that interfaces the HFC network to local or remote IP networks to connecting IP hosts cable modems or gateways and subscribers It manages all cable modem bandwidth It is sometimes called an edge router CNR carrier to noise ratio coaxial cable A type of cable consisting of a center wire surrounded by insulation and a grounded shield of braided coax wire The shield minimizes electrical and radio frequency interference Coaxial cable has high bandwidth and can support transmission over long distances CoS Class of service traffic management or scheduling functions are performed when transferring data upstream or downstream on HFC CPE Customer premise equipment typically computers printers etc are connected to the cable modem or gateway at the subscriber location CPE can be provided by the subscriber or the cable serv
129. osh or UNIX SVSIGNS 2 4 6s45 58 PG ie Ae eee eee Ooo Connecting a PC to the USB Port Basic Configuration Starting the SBG900 Setup Program Changing the Default Password Enabling Remote Access 00 0000 Getting PSP 2456 chee ROGER Rhee de dee ORES t X av Home Print Exit Setting the Firewall Policy osos ecrasrericescssssas 27 Firewall gt POLICY advanced Page 29 Firewall gt ALERT basic Page 31 Firewall gt ALERT email Page 32 Firewall gt LOGS Page 4 44 854544s6 207 e00 eum 33 Gaming Configuration Guidelines 29 Configuring the Firewall for Gaming 35 Configuring Port Triggers 0005 35 Configuring a Gaming DMZ Host 36 Configuring the Gateway 37 Gateway gt STATUS Page 0 0005 38 Gateway gt WAN Page 000 eee eae 39 Gateway gt LAN nat config Page 41 Gateway gt LAN dhcp server config Page 42 Gateway gt LAN dhcp leases Page 43 Gateway gt PORT FORWARDING status Page 44 Gateway gt PORT FORWARDING config Page 45 Gateway gt PORT TRIGGERS predefined Page 46 Gateway gt PORT TRIGGERS custom Page 48 Gateway gt LOG Page 0 0 00 eee eee 49 Configuring TCP IP 5 50 Configuring TCP IP i
130. otorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind either implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose Motorola may make improvements or changes in the product s described in this manual at any time MOTOROLA and the Stylized M Logo are registered in the US Patent amp Trademark Office Microsoft Windows Windows Me and Windows NT are registered trademarks and Windows XP is a trademark of Microsoft Corporation Microsoft Windows screen shots are used by permission of Microsoft Corporation Macintosh and AppleTalk are registered trademarks of Apple Computer Inc lomega is a registered trademark of lomega Corporation Linux is a registered trademark of Linus Torvalds Acrobat Reader is a registered trademark of Adobe Systems Inc Netscape and Navigator are registered trademarks of Netscape Communications Corporation UNIX is a registered trademark of the Open Group in the United States and other countries All other product or service names are the property of their respective owners Motorola Inc 2003 f xX lt iv gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact Configuration FAQ Specifications Glossary License Basic Gateway TCP IP Wireless USB gt Contents Overview 0 c eee eee ee ee ees Easy Seip 3s bind abies been
131. ous View button ft Home Print x Exit lt 119 gt SBG900 User Guide Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB R RAS registration return RF RFC RJ 11 RJ 45 ROM router routing table RTS loss Remote Access Server How a cable modem makes itself known to the CMTS The cable modem configuration file and authorization are verified and the CoS is negotiated A measurement of the quality of the match of the device to the cable system Return loss is the ratio of the amount of power reflected by the device A return loss of 20 dB or greater is preferred Radio Frequency signals used by the CMTS transmitter and receiver to send data over HFC The carrier is modulated to encode the digital data stream for transmission across the cable network Request for Comments published on the IETF or other websites Many RFCs become international standards The most common type of connector for household or office phones An 8 pin modular connector the most common connector type for 10Base T or 100Base T Ethernet networks read only memory On IP networks a device connecting at least two networks which may or may not be similar A router is typically located at a gateway between networks A router operates on OSI network layer 3 It filters packets based on the IP address examining the source and de
132. plorer Ele Edit View Favorites Tools Help Back gt 9 2 8 3 A a 3 Forward Stop Refresh Home Search Favotites Histoy Mail Print Address http 192 168 100 1 frames asp AA SIGNAL ADDRESSES CONFIGURATION LOGS SBG1000 This page provides information about the startup process of the Cable Modem If there is a Cable problem with the startup the word Failed may appear in the Status column Should this occur visit the Help area and perform the Checkup procedures listed there If the problem continues click on the word Failed for more detailed information about the failure or call m Gateway your service provider for assistance E Wireless E Firewall Task 5 i diin Acquire Downstream Channel Done lilino O Obtain Upstream Parameters Done x Log out i Click Cable Gateway Wireless Firewall Admin Help Info Reboot Log Out Reboot Establish IP Connectivity using DHCP Done Establish Time Of Day Done Transfer Operational Parameters through TFTP Done Cable Modem Status Operational To Perform Configure and monitor the cable system connection Configure and monitor the gateway preferences see Configuring the Gateway Configure and monitor the wireless interface see Setting Up the Wireless LAN Configure and monitor the firewall see Setting the Firewall Policy Changing the Default Password Display information about th
133. r Accounts Date Time Language and Regional Options Accessibility Options SBG900 User Guide Q MOTOROLA Overview Installation Troubleshooting Contact File Edit View Favorites Tools DEK Help See Also My Network Places Hp Printers and Other Hardware Remote Desktop Be Phone and Modem Options Troubleshooters 2 Home or Small Office Networking 2 Internet Explorer 2 Network Diagnostics 4 Click Network Connections to display the LAN or High speed Internet connections Skip to step 7 Pick a task B Set up or change your Internet connection B Create a connection to the network at your workplace B Set up or change your home or small office network or pick a Control Panel icon wi Internet Options s Network Connections 5 Ifa classic view similar to below is displayed amp Control Panel File Edit View Favorites Tools Help h amp JO search gt Folders E Q Back Address gt Control Panel Vim Control Panel a See Also g Windows Update Help and Support Power Options Printersand Regionaland Scannersand Scheduled v 6 WP A DW L Accessibility Add Hardware Add or ja p e D gt d bh 5 Administrative Date and Time Display Remov Tools Folder Options Phone and Modem Network Connections Se e 3 0 Dd g Sounds and Speech Audio Devices Game Internet Keyboard Mouse Controllers Options Faxes Lang
134. r the port trigger Disable TCP or TCP UDP Session Interval Displays the session interval set for the port trigger Address Replace Displays the address replacement method for the port trigger Multi Host Displays the multi host selection for the port trigger f xX a 47 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Gateway gt PORT TRIGGERS custom Page Use this page to create a custom port trigger m cse O M Gateway gt E Wireless _ E Firewall El Admin Reboot STATUS PORT TRIGGERS custom This page allows you to configure custom Application Level Gateway and Smart Tracking Trigger parameters Up to 32 custom Port Triggers can be configured Note You must ensure your firewall policy allows traffic on the application control ports through the firewall for any Port Triggers you configure ADD NEW SPECIAL APPLICATION Name Enable Protocol Port Range Session Chaining Session Interval Disable z fo seconds Disable x Address Replace Multi Host E Gateway gt PORT TRIGGERS custom page fields Field ADD NEW SPECIAL APPLICATION Name Enable Protocol Port Range From To Session Chaining Session Interval Address Replace Multi Host Add Home Print Description Enter the unique name for the port trigger This is typically the protocol Check
135. remote computers over the Internet Port Forwarding to configure ports to run applications having special network requirements f xX lt a 3 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration Basic Gateway TCP IP Wireless USB Sample LAN The sample LAN shown in the figure contains the following devices all protected by the SBG900 firewall A PDA connected through the wireless connection One desktop Macintosh on a wireless connection One desktop PC on a wireless connection using a Motorola USB Adapter A laptop PC on a wireless connection connected using a Motorola PC Card One computer connected directly to Ethernet port one Three computers connected to Ethernet port two using a hub or switch One PC connected to the USB port Sample SBG900 hybrid network SBG900 Firewall G Wireless Ethernet Hub or switch USB to Ethernet PCC11b Wireless Adapter Wireless Card f xX lt 4 Pp SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Configuration Basic Gateway TCP IP Wireless USB Optional Accessories While any IEEE 802 11g or IEEE 802 11b compliant client product will work with the SBG900 Motorola has wireless adapters available for use with the SBG900 You can use the Motorola PCC11b wireless card or the USB1
136. rienced network administrator with strong AN knowledge of IP addressing subnetting and DHCP Gateway gt LAN dhcp server config page fields Field Description LAN IP Address Enter the IP address of the SBG900 for your private LAN The default is 192 168 0 1 LAN IP Subnet Mask The subnet mask in dotted decimal format The default is 255 255 255 0 Starting IP Address Enter the starting IP address to be assigned by the SBG900 DHCP server to clients in dotted decimal format The default is 192 168 0 2 of DHCP Users Sets the number of clients for the SBG900 DHCP server to assign a private IP address There are 253 possible client addresses The default is 253 DHCP Server Lease Time Sets the time in seconds that the SBG900 DHCP server leases an IP address to a client The default is 3600 seconds 60 minutes Domain Name Sets the domain name for the SBG900 LAN The default is None Time To Live Sets the TTL hop limit for outbound packets The default is 64 Interface Maximum Sets the SBG900 LAN MTU in bytes The minimum is 68 bytes The default is 1500 bytes Transmission Unit Apply Click to apply your changes You must reboot the SBG900 x lt 42 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License mororora ace Gehan Gateway gt LAN dhcp leases Page Use this page to configure DHCP leases STATUS WAN BIER PORT FORWARDING PORT TRIGGERS L
137. rs are inverse to size The American National Standards Institute is a non profit independent organization supported by trade organizations industry and professional societies for standards development in the United States This organization defined ASCII and represents the United States to the International Organization for Standardization Automotive Network Exchange Address Resolution Protocol broadcasts a datagram to obtain a response containing a MAC address corresponding to the host IP address When it is first connected to the network a client sends an ARP message The SBG900 responds with a message containing its MAC address Subsequently data sent by the computer uses the SBG900 MAC address as its destination The American Standard Code for Information Interchange refers to alphanumeric data for processing and communication compatibility among various devices normally used for asynchronous transmission The SBG900 uses synchronous timing for upstream data transmissions The CMTS broadcasts messages that bandwidth is available The SBG900 reserves data bytes requiring x number of mini slots The CMTS replies that it can receive data at a specified time synchronized At the specified time the SBG900 transmits the x number of data bytes The difference between transmitted and received power resulting from loss through equipment transmission lines or other devices usually expressed in decibels A process where the CMTS verifi
138. s clients stations having the same Network Name ESSID as the SBG900 can communicate with the SBG900 Closed network operation is a SBG900 enhancement to IEEE 802 11b The default is unchecked off MAC ACCESS CONTROL You can restrict wireless access to one to 32 wireless clients based on the client MAC LIST Allow Any Station Access Allow Only Listed Stations Access Apply Listed Stations Delete Home Print address If checked any wireless client can access the SBG900 wireless LAN If checked only wireless clients in the MAC access control list can access the SBG900 wireless LAN Click to apply your change Lists the wireless clients in the MAC access control list having access if Allow Only Listed Stations Access is checked To delete a wireless client from the MAC access control list select its Delete check box and click the Delete button xX lt q 75 gt Exit SBG900 User Guide Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Wireless gt Security ADVANCED page fields continued Field or Button ADD NEW STATION Description New Station Type the MAC address of the wireless client to add to the MAC access control list Use the format xx xx xx xx xx xx The MAC access control list can contain one to 32 clients Add Station Click to add the New Station to the MAC access control list Wireless gt STATISTICS page Use this page
139. s e ee hina died Network Connection Types 200 Powerful Features in a Single Unit Sample LAN 3 5g sia k eh edgar ate ewe hp ade wiles Optional Accessories 000 cee eee FMM Panel csccxeecoshccvedecgaceasagoad Reet Pane cs turcaretearhbine bese beeakaeny Label on the Bottom of the SBG900 SBG900 LAN Choices 2 22246 6c0ss6e005008 0 Wireless LAN 0 00 0 cece eee eee Wired Ethernet LAN 00 USB Conner esi eke dudnddwadckdadd caer SCU 23 04 ceded oo Ger beens AO a Firewall ccccap pee eiaaaeee sage en aon eden DMZ vie deechdk Meebo oede ees ee ESE bes Forn TGCS ING fe ga asicicrdetheGieg E Wireless Security 0 0 00 000 0 eee aee Porm Powering 04 cect eesdeeerees baeeeens Virtual Private Networks 000005 Related Documentation 0005 Installation 000 ee eee eee Before You BEGIN vs ie cts cndeeniaee dean aaaeas PROCAUIOOS 2 2cecrecrnenadecadeegaesd a signing Up for Seite ccduccscackcsaeeaanowans Computer System Requirements Connecting the SBG900 to the Cable System Cabina the LAN lt 506 20004 i0ceeetag aaaerenee Obtaining an IP Address for Ethernet Obtaining an IP Address in Windows 98 Windows 98 SE or Windows Me Obtaining an IP Address in Windows 2000 or WVIMGOWS AP sodas ee che od ce oie Ged wens Obtaining an IP Address on Macint
140. s has finished installing the software for this device To close this wizard click Finish lt Back 13 Click Finish to complete the installation When you finish setting up the USB driver you can continue with Configuring TCP IP If you have any difficulties setting up the USB driver perform Removing the USB Driver from Windows 2000 and repeat this procedure f xX lt 4 85 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Setting Up a USB Driver in Windows Me 1 Insert the Motorola SURFboard Wireless Cable Modem Gateway CD ROM in the CD ROM drive This CD contains the USB drivers and must be inserted and read by the PC before you connect the SBG900 to the PC 2 Connect the USB cable as shown in USB Connection A few seconds after you complete the USB connection the Add New Hardware Wizard window is displayed Add New Hardware Wizard i Windows has found the following new hardware USB Cable Modem Windows can automatically search for and install software that supports your hardware If your hardware came with installation media insert it now and click Next What would you like to do Automatic search for a better Specify the location of the driver Advanced lt Back Next gt Cancel 3 Click Next Windows automatically sear
141. setup e Enables cable operators to add future value added services This product is subject to change Not all features described in this guide are available on all SBG900 models For the most recent documentation visit the Product Documentation page on the Motorola Broadband website http broadband motorola com Easy Setup It is much easier to configure a local area network LAN using an SBG900 than it is using typical networking equipment e The Installation Assistant application on the Motorola SURFboard Wireless Cable Modem Gateway CD ROM enables easy connection to the cable network e For basic operation most default settings require no modification e The Setup Program provides a graphical user interface GUI for easy configuration of necessary wireless Ethernet router DHCP and security settings For a list of issues see Basic Configuration Network Connection Types The SBG900 provides different network connection types for your computers to exchange data The connection between your computers and the SBG900 may be with a wireless or a wired connection or a combination of the two Your network can use one or any combination of all the following network connections e Ethernet local area network LAN e Wireless LAN IEEE 802 11g that also supports IEEE 802 11b devices e Universal Serial Bus USB f xX lt 2 gt SBG900 User Guide Home Print Exit Q MOTOROLA Overview Installation Troubleshooting Contac
142. smissions xX lt 76 gt SBG900 User Guide Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Wireless gt STATISTICS page fields continued Field or Button Multiple Retry Count Frame Duplicate Count Request To Send Success Count Request To Send Failure Count Acknowledge Failed Count Received Fragm Count ent Multicast Received Fragment Count Frame Check Sequence Error Count Transmitted Frame Count WEP Undecryptable Count Refresh ft Home Print Description The number of successfully transmitted MSDUs after more than one retransmission The number of frames received where the Sequence Control field indicated the frame was a duplicate The number of CTS messages received in response to RTS messages The number of CTS messages not received in response to RTS messages The number of acknowledgment messages not received when expected from a data message transmission The number of successfully received MPDUs of type Data or Management The number of MSDUs received when the multicast bit was set in the destination MAC address The number of FCS errors detected in a received MPDU The number of successfully transmitted MSDUs This number of frames received with the WEP subfield of the Frame Control field set to one and the WEP On key value mapped to the client MAC address This indicates that the frame shoul
143. ss A manually defined route IEEE 802 11b term for wireless client A home or office user who accesses television data or other services from a cable service provider A bit mask that is logically ANDed with the destination IP address of a packet to determine the network address A router routes packets using the network address A part of a network commonly abbreviated subnet When subnetting is used the host portion of the IP address is divided into a subnet and host number Hosts and routers use the subnet mask to identify the bits used for the network and subnet number previous page click the Acrobat Go to Previous View button xX lt 4121 SBG900 User Guide Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB switch symbol rate SYSLOG TBCP TCP TCP IP TFTP transparent bridging transport layer trunk TTL tunnel two way On an Ethernet network a switch filters frames based on the MAC address in a manner similar to a bridge A switch is more advanced because it can connect more than two segments Also known as baud rate is a measure of the number of times per second a signal in a communications channel varies or makes a transition between states states being frequencies voltage levels or phase angles Usually measured in symbols per second sps A de facto UNIX standard for logging system e
144. stination IP addresses to determine the best route on which to forward them A router is often included as part of a network switch A router can also be implemented as software on a computer A table listing available routes that is used by a router to determine the best route for a packet request to send To return to your previous page click the Acrobat Go to Previous View button ft Home xX 4120 gt SBG900 User Guide Print Exit Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications License Configuration Basic Gateway TCP IP Wireless USB S server scope service provider SID SDU SME SMTP SNMP SOHO spectrum spectrum allocation splitter stateful inspection static filter static IP address static route station subscriber subnet mask subnetwork To return to your ft Home In a client server architecture a dedicated computer that supplies files or services such as file transfer remote login or printing to clients The set of IP addresses that a DHCP server can lease to clients A company providing cable data services to subscribers A service ID is a unique 14 bit identifier the CMTS assigns to a cable modem or gateway that identifies the traffic type it carries for example data or voice The SID provides the basis for the CMTS to allocate bandwidth to the cable modem and implement CoS service data unit small and medium enterprise Simple
145. t FAQ Specifications Glossary License Configuration Basic Gateway TCP IP Wireless USB Powerful Features in a Single Unit An SBG900 combines high speed Internet access networking and computer security for a home or small office LAN An SBG900 provides An integrated high speed SURFboard cable modem for continuous broadband access to the Internet and other online services with much faster data transfer than traditional dial up or ISDN modems A single broadband connection for up to 253 computers to surf the web all computers on the LAN communicate as if they were connected to the same physical network An IEEE 802 11g wireless access point to enable laptop users to remain connected while moving around the home or small office or to connect desktop computers without installing network wiring Depending on distance wireless connection speeds can match that of Ethernet A USB connection for a single PC A dual purpose 10 100Base T Ethernet uplink port supporting half or full duplex connections and Auto MDIX Routing for a wireless LAN or a wired Ethernet LAN connected using a hub or switch A built in DHCP server to easily configure a combined wired and or wireless Class C private LAN An advanced firewall supporting stateful inspection intrusion detection DMZ denial of service attack prevention and Network Address Translation NAT Virtual private network VPN pass through operation supporting IPSec PPTP or L2TP to securely connect
146. t of data that is routed between the sender and destination on the Internet or other packet switched network When data such as an e mail message or other file is sent over the Internet IP on the sender divides the data into uniquely numbered packets The packet header contains the source and destination IP addresses The individual packets may travel different routes When all packets arrive at the destination IP at that end reassembles the packets The header and the data can vary in length Packet and datagram are similar in meaning A scheme to handle transmissions on a connectionless network such as the Internet An alternative is circuit switched A CableLabs led project to define a common platform to deliver advanced real time multimedia services over two way HFC cable plant Built on DOCSIS 1 1 PacketCable networks use IP technology as the basis for a highly capable multimedia architecture A pass through client on the SBG900 LAN obtains its public IP address from the cable service provider DHCP server Port Address Translation The Personal Computer Memory Card International Association sets international standards for connecting peripherals to portable computers Laptop computers typically have a PCMCIA slot that can hold one or two PC Cards to provide features such as Ethernet connectivity personal desktop assistant A protocol data unit is a message containing operational instructions used for SNMP The basic SNMP V2 PDU types ar
147. t sure of the type of power supplied to your home consult your dealer or local power company Upon completion of any service or repairs to this product ask the service technician to perform safety checks to determine that the product is in safe operating condition It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected This is to avoid damaging the equipment by local lightning strikes and other electrical surges Different types of cord sets may be used for connections to the main supply circuit Use only a main line cord that complies with all applicable product safety requirements of the country of use Installation of this product must be in accordance with national wiring codes Place unit to allow for easy access when disconnecting the power cord adapter of the device from the AC wall outlet Wipe the unit with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the unit or use forced air to remove dust This product was qualified under test conditions that included the use of the supplied cables between system components To be in compliance with regulations the user must use these cables and install them properly Connect the unit to a grounding type AC wall outlet using the power adapter supplied with the unit Do not cover the device or block the airflow to the device with any other objects Keep the device away from e
148. t the SBG900 USB port to a Macintosh or UNIX computer E L The CABLE port provides a connection to the coaxial cable outlet N D The 12vpc power connector to the external power supply lal f xX a7 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Label on the Bottom of the SBG900 To receive data service you need to provide the MAC address marked HFC MAC ID to your cable service provider CUSTOMER SM BCDEFGHIJKL SIN PPPPMMY JJJ SSSSSCAABBCCCC HFC MAC ID ABCDEF012345 HFC MAC ID USB CPE MAC D ABCDEF012345 GATEWAY MGMT MAC ID ABCDEF012345 SBG900 LAN Choices The SBG900 enables connection of up to 253 client computers on a combination of e Wireless LAN e Wired Ethernet LAN USB Connection Each computer needs appropriate network adapter hardware and driver software The clients on the Ethernet wireless or USB interfaces can share e Internet access with a single cable service provider account subject to cable provider terms and conditions e Files printers storage devices multi user software applications games and video conferencing Wireless and wired network connections use Windows networking to share files and peripheral devices such as printers CD ROM drives floppy disk drives and lomega Zip Dr
149. tandards See Ethernet The Internet Engineering Task Force http www ietf org is an open international community of network designers operators vendors and researchers to develop and maintain Internet architecture Technical working groups issue working documents called Internet Drafts The IETF publishes review versions of the drafts called requests for comments RFCs Internet Group Membership Protocol the Internet multicasting standard IGMP establishes and maintains a database of group multicast addresses and interfaces to which a multicast router forwards multicast packets IGMP runs between multicast hosts and their immediately neighboring multicast routers A process where a router acts as an IGMP querier for multicast hosts and an IGMP host to a multicast router The total opposition to ac electron current flow within a device Impedance is typically 75 ohms for coax cable and other CATV components Noise of very short in duration typically of the order of 10 microseconds It is caused by electrical transients such as voltage spikes electric motors turning on and lightning or switching equipment that bleed over to the cable Noise typically caused by discrete frequencies picked up by the cable plant from radio broadcasts or an improperly grounded or shielded home appliance such as a hair dryer Ingress is the major source of cable system noise A worldwide collection of interconnected networks using TCP IP A collectio
150. the following window is not displayed verify that the Motorola SURFboard Wireless Cable Modem Gateway CD ROM is properly inserted in the CD ROM drive If you still cannot find the correct driver file click Cancel to cancel the installation and perform the procedure for Removing the USB Driver from Windows 98 or Windows Me Then repeat this procedure fdd New Hardware Wizard Although your SBG model number may be different than in the images in this guide the procedure is the same 10 After the window shown under step 9 is displayed click Next If a window with the message Copying Files displays and asks for the CD ROM drive type the CD ROM drive letter for example D and click OK If an Insert Disk window similar to the one below is displayed Windows 98 system files are needed to complete the installation To install the files insert your Windows 98 CD ROM in the CD ROM drive and click OK Insert Disk el x f xX lt 81 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q mororoia 11 Click Finish The Systems Settings Change window is displayed System Settings Change 2 ee 12 Click Yes to restart the computer When you finish setting up the USB driver you can continue with Configuring TCP IP If you have difficulties setting up the USB driver perform Removing the USB Driver from Windows 98 or
151. this box to enable the custom port trigger Sets the transport protocol for the port trigger TCP or UDP Sets the port range for the port trigger Type the start of the range in the left field and the end in the right field Enable session chaining if the application needs to open one or more ports in different ranges to operate properly The options are Disable TCP or TCP UDP Sets the session interval for the application Ifthe port triggers detect traffic on the Port Range within the Session Interval it is considered to be related to the initial session e If the port triggers detect traffic on the Port Range after the Session Interval expires it is considered to be a new and unique session Sets the address replacement method for the application Check if appropriate for the application Click to add the port trigger to the PORT TRIGGERS TABLE xX lt 48 gt Exit SBG900 User Guide Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Gateway gt PORT TRIGGERS custom page fields Field Description PORT TRIGGERS TABLE Lists all port triggers you defined and their parameters Priority Port Select the port to have a priority status Gateway gt LOG Page Use this page to view detailed information about the gateway Gateway Reboot y i X Log Out status wAN LAN PORT TRIGGERS Mare This page displays detailed information intended
152. tocol mechanism supporting group and universal addressing See also multicast and unicast To return to your previous page click the Acrobat Go to Previous View amp button ft Home Print Exit x lt 107 gt SBG900 User Guide Overview Installation Troubleshooting Contact FAQ Specifications License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB C CableHome A project of CableLabs and technology suppliers to develop interface specifications for extending high quality cable based services to home network devices It addresses issues such as device interoperability QoS and network management CableHome will enable cable service providers to offer more services over HFC It will improve consumer convenience by providing cable delivered services throughout the home CableLabs A research consortium that defines the interface requirements for cable modems and acknowledges that tested equipment complies with DOCSIS cable modem A device installed at a subscriber location to provide data communications over an HFC network Unless otherwise specified all references to cable modem in this documentation refers to DOCSIS or Euro DOCSIS cable modems only cable modem File containing operational parameters that a cable modem or gateway downloads from the cable configuration service provider TFTP server during registration file circuit switched Network connection scheme used in the traditional PSTN telephone netw
153. uage Cameras Tasks Taskbar and User Accounts Start Menu 6 Click Network Connections to display the LAN or High speed Internet connections ft m X Home Print Exit lt 58 gt SBG900 User Guide FAQ Specifications Glossary License Q MOTOROLA Overview Installation Troubleshooting Contact FAQ Specifications Glossary License 7 Right click on the network connection If more than one connection is displayed be sure to select the one for your network interface Network Connections File Edit View Favorites Tools Advanced Help Q ax amp a Search 5 Folders E Address Network Connections A LAN or High Speed Internet Network Tasks Create anew connection Set up a home or small office network e Disable this network device Q Repair this connection mi Rename this connection view status of this connection Change settings of this connection Other Places Control Panel E My Network Places 3 My Documents i My Computer Disable Status Repair Bridge Connections Create Shortcut Rename Properties 8 Select Properties from the pop up menu to display the Local Area Connection Properties window _ Local Area Connection Properties General Authentication Advanced Connect using E 3Com EtherLink XL 10 100 PCI For Complete PC Manage This connection uses the following items v E Client for Microsoft Networks
154. ufacturer s instructions as described in the user documentation that comes with the product Postpone cable modem installation until there is no risk of thunderstorm or lightning activity in the area Do not overload outlets or extension cords as this can result in a risk of fire or electric shock Overloaded AC outlets extension cords frayed power cords damaged or cracked wire insulation and broken plugs are dangerous They may result in a shock or fire hazard Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them Pay particular attention to cords where they are attached to plugs and convenience receptacles and examine the point where they exit from the product Place this equipment in a location that is close enough to an electrical outlet to accommodate the length of the power cord f xX lt ii gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Place this equipment on a stable surface Be sure that the outside cable system is grounded so as to provide some protection against voltage surges and built up static charges Article 820 20 of the NEC Section 54 Part of the Canadian Electrical Code provides guidelines for proper grounding and in particular specifies the CATV cable ground shall be connected in the grounding system o
155. uthentication such as a user name or password must be present to receive the e mail Apply Click to apply your changes f xX lt 31 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Firewall gt ALERT email Page You can use this page to configure the e mail alert parameters POLICY ALERT Loss Gateway This page allows you to configure the Email parameters Enter the IP address of the email SMTP server in the Email Server IP Address Enter the port number the SMTP email server is listening on in the Email Server Port field Enter the sender s email address in the Email Firewall Sender field Enter the list of recipient s email addresses in the Email Recipient List field 2 Help ALERT EMAIL a Email Server IP Address 10 10 10 100 Reboot Email Server Port 25 X Log Out Email Sender feurfer surfboard com mj surftboard com Email Recipient List Firewall gt ALERT email page fields Field or Button Description E mail Server IP Address Sets the e mail server IP address in dotted decimal format E mail Server Port Sets the e mail server port number E mail Sender Sets the sender e mail address E mail Recipient List Sets the list of e mail addresses that receive alerts from the SBG900 firewall Apply Click to apply your changes f xX lt 32 gt SBG900
156. vents Tagged Binary Communication Protocol Transmission Control Protocol on OSI transport layer four provides reliable transport over the network for data transmitted using IP network layer three It is an end to end protocol defining rules and procedures for data exchange between hosts on top of connectionless IP TCP uses a timer to track outstanding packets checks error in incoming packets and retransmits packets if requested The Transmission Control Protocol Internet Protocol suite provides standards and rules for data communication between networks on the Internet It is the worldwide internetworking standard and the basic communications protocol of the Internet Trivial File Transfer Protocol is a very simple protocol used to transfer files A method to enable all hosts on the wired Ethernet LAN wireless LAN and USB connection to communicate as if they were all connected to the same physical network Layer of the OSI concerned with protocols for error recognition and recovery This layer also regulates information flow Electronic path over which date is transmitted The time to live is the number of routers or hops a packet can traverse before being discarded When a router processes a packet it decreases the TTL by 1 When the TTL reaches zero the packet is discarded To place packets inside other packets to send over a network The protocol of the enclosing packet is understood by each endpoint or tunnel interface w
157. wall You can leave a computer used for gaming only exposed to the Internet while protecting the rest of your network For more information see Gaming Configuration Guidelines Port Triggering When you run a PC application that accesses the Internet it typically initiates communications with a computer on the Internet In some applications especially gaming the computer on the Internet also initiates communications with your PC Because NAT does not normally allow these incoming connections to occur the SBG900 supports port triggering The SBG900 is preconfigured with port triggering for common applications You can also configure additional port triggers if needed on the Gateway gt PORT TRIGGERS custom Page Wireless Security Because wireless LAN signals are transmitted using radio signals it may be possible for your neighbor or someone else you do not want accessing your wireless LAN You need to limit access to only the intended persons To prevent unauthorized eavesdropping of data transmitted over the wireless LAN you must enable wireless security The default SBG900 settings provide no security for transmitted data The SBG900 enables you to use the following wireless security measures e Restrict access to computers having the same unique network name as the SBG900 e Encrypt data transmitted over the wireless interface by configuring a Wired Equivalency Privacy WEP key on the SBG900 and wireless LAN clients statio
158. xcessive heat and humidity and keep the device free from vibration and dust Installation must at all times conform to local regulations f xX lt ii gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB This product is provided with a separate Regulatory Safety Software License and Warranty Information card If one is not provided with this product please ask your service provider or point of purchase representative as the case may be e THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE REGULATORY SAFETY SOFTWARE LICENSE AND WARRANTY INFORMATION CARD NOT ALL STANDARDS APPLY TO ALL MODELS NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT EXCEPT AS STATED ON THE REGULATORY SAFETY SOFTWARE LICENSE AND WARRANTY INFORMATION CARD MOTOROLA S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER Copyright 2003 by Motorola Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of M
159. xit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA 000000 e an n an Gateway gt PORT TRIGGERS predefined Page When you run a PC application that accesses the Internet it communicates with a computer on the Internet In some applications especially gaming the computer on the Internet also communicates with your PC Because NAT does not normally allow these incoming connections the SBG900 supports port triggering The SBG900 is preconfigured with port triggering for common applications You can also configure additional port triggers if needed Configuring port triggers for an application requires e The application transport protocol TCP or UDP e The application port number You can use the default values for the remaining parameters Only one PC at a time connected to the SBG900 can use an application requiring port triggering Use this page to view predefined port triggers STATUS PORT TRIGGERS SEA predefined E G Wireless E Firewall This page allows you to enable or disable the predefined Application Level Gateway Port Triggers triggers A Port Trigger is needed for certain applications that need one or more ports opened to operate properly The typical applications that need Port Triggers to operate properly are games video conferencing and file transfer e g FTP Note You must ensure your firewall policy allows traffic on the application control ports throu
160. you continue to have problems contact your cable service provider ft Home Print x lt 93 gt SBG900 User Guide Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Removing the USB Driver from Windows XP 1 On the Windows desktop click Start to display the Start window SURFboard Hs Internet A Documents Internet Explorer a7 ir a E mail L My Recent Documents Outlook Express I MSN Explorer Files and Settings Transfer Wizard All Programs gt 2 Click Control Panel to display the Control Panel window The display varies depending on the Windows XP view options amp Control Panel File Edit View Favorites Tools Help Q a X amp JO search gt gt Folders BN Address G Control Panel Vg Control Panel Pick a category GB Switch to Classic view ic Cs Appearance and Themes Printers and Other Hardware See Also a T Windows Update A 9 Help and Support Network and Internet Connections User Accounts Add or Remove Programs Date Time Language and Regional Options 2 Sounds Speech and Audio Devices Accessibility Options y Performance and Maintenance f xX lt a 94 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q mororora Fconfiguration Basic Gateway TCP IP W
161. ype of technical support is available For questions about your Internet service connection or SBG900 call your cable service provider What do do if my SBG900 stops working Troubleshooting provides tips to diagnose problems and simple solutions If you continue to have problems call your cable service provider Can multiple game players on the SBG900 LAN log onto the same game server and play simultaneously with just one public IP address It depends on the game server f xX a103 gt SBG900 User Guide Home Print Exit Overview Installation Troubleshooting Contact FAQ Specifications Glossary License Q MOTOROLA Configuration Basic Gateway TCP IP Wireless USB Specifications General Wireless Standards compliance IEEE 802 11 IEEE 802 11b Direct Sequence Spread Spectrum DSSS IEEE 802 11g RF frequency range Range 2 4 to 2 4835 GHz 2 4 to 2 497 GHz for Japan Data rate Auto 11 5 5 2 and 1 Mb s Modulation Auto 11 and 5 5 Mb s CCK 2 Mb s DQPSK 1 Mb s DBPSK Number of channels Europe 13 Spain 2 France 4 US 11 Japan 14 Transmit power 17 5 dBm EIRP Receive sensitivity 83 dBm at 11 Mbps Router Ethernet standards IEEE 802 3 IEEE 802 3u compliance Number of ports One Number of uplink ports One Electrical Input voltage range 100 240 VAC 50 60 Hz Power consumption 5 watts Environmental Operating temperature 0 C 40 C 150 to 10000 ft Storage te

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