Alcatel-Lucent OpenTouch™ Conversation for 8002/8012 Deskphone
Contents
1. 5 1 Programming your personal directory Directory You can store up to 100 records in your personal directory p Access your personal directory e Directory p Create a record in the personal phone book New e ist name my Enter the first name e Name jy Enter name e Num Enter the number Save the record Return to idle screen Enter the text the number pad keys have letters that you can display by successive presses Some special characters can be displayed by successively pressing the key A 8 N T J the key or the key 1 Press twice on the key 1 to enter a space character gt Modifying a record in the personal directory 2 Select the record to be modified e Modify e ist name jy Enter the first name e Name yy Enter name e Num yy Enter the number 6 Save the record e 4 Return to idle screen Enter the text the number pad keys have letters that you can display by successive presses Some special characters can be displayed by successively pressing the key r S amp gt the key or the key 1 Press twice on the key 1 to enter a space character gt Delete a record Select the card to delete e Delete e 49 Return to idle screen gt Delete all records e Delete all 6 Validate your choice Confirm deletion of all records2. conversation 3 1 Mute so that your caller cannot hear you You can hear your caller but he she cannot hear you During a conversation e Disable microphone The key lights up e AY Resume the conversation gt The key is no longer lit 3 2 Making a second call during a conversation Use one of the following O New call o 0 Enter the number of the second caller gt The first call is on hold O New call O Press twice o CTL installation KO Enter the first letters of your contacts name Select your caller from the list o From directory Select your caller from the list gt To cancel your second call and recover the first You are in conversation with the second caller and the first one is on hold On the display of the phone first and second callers are identified by L1 and L2 preceding their names or phone numbers Display the second caller e Use one of the following o Enquiry off 0 E3 Hang up You are automatically connected with the first contact e You are on the line with your first contact 3 3 Answering a second call during a conversation During a conversation another person is trying to call you nYou can take the call as long as it is displayed on the screen Use one of the following 9 6 Take call The first call is on hold 10 Alcatel Lucent gt Tocancel your second call and recover the first You are in conversation with the
3. second caller and the first one is on hold On the display of the phone first and second callers are identified by L1 and L2 preceding their names or phone numbers 8 Display the second caller e Use one of the following o Enquiry off O EN Hang up You are automatically connected with the first contact You are on the line with your first contact 3 4 Placing a call on hold hold During a conversation you wish to place the call on hold and recover it later on the same telephone e During a conversation Put on hold Your call is placed on hold Recover the call on hold Retrieve 3 5 Switching between calls You are in communication with the first caller and the second is on hold On the display of the phone first and second callers are identified by L1 and L2 preceding their names or phone numbers 8 Display the second caller You are automatically connected with the second contact e Display the first caller You are automatically connected with the first contact 3 6 Transferring a call You are in communication with a first caller You want to transfer the call to another contact e New call e Call the recipient of the transfer e The recipient answers e Transfer The two callers are connected e 9 Return to idle screen 11 Alcatel Lucent gt You can also transfer your call immediately without having to wait for your contact to answer e Tran
4. within the directory LE Return to idle screen 15 Alcatel Lucent 5 2 Configuring the telephone ringer Settings Settings Phone y Ringing Choose the tune Melody Choose the tune 8 tunes Return to idle screen Adjusting the ringer volume Level Select the volume you want 9 levels amp Validate your choice US Return to idle screen Activate deactivate meeting mode progressive ringing Ringing mode You can select one of three types of ringing Normal ringing Silent mode When this mode is activated Ringing off is displayed on the screen ProgressiveRinging Return to idle screen You can combine meeting ring mode and discreet ring mode For example if you want a very quiet ringing select silent mode with one or three beeps before ringing and you will hear only beeps when the phone rings gt Activate deactivate discreet ring mode Beep 1 beep before ring 3 beeps before ring Ring without beep LE Return to idle screen You can combine meeting ring mode and discreet ring mode For example if you want a very quiet ringing select silent mode with one or three beeps before ringing and you will hear only beeps when the phone rings gt gt Adjust ringer volume while a call arrives Your telephone rings ld Adjusting the ringer volume Adjust ringer volume in idle mode eed Select the volume you want 9 levels vey EN return to idle screen 5 3 Adjus
5. 4 6 INFORMATION ABOUT THE PHONE WHO AM FORWARDING CALLS TO ANOTHER NUMBER IMMEDIATE FORWARD ROUTING MODIFY THE FORWARD ROUTING CANCEL THE FORWARD ROUTING FORWARDING YOUR CALLS TO YOUR VOICE MESSAGE SERVICE ROUTING CONSULTING YOUR VOICE MAILBOX 5 SET UP YOUR PHONE 5 1 5 2 5 3 5 4 5 5 5 6 5 7 5 8 PROGRAMMING YOUR PERSONAL DIRECTORY DIRECTORY CONFIGURING THE TELEPHONE RINGER SETTINGS ADJUSTING SCREEN CONTRAST SETTINGS SELECTING LANGUAGE SETTINGS ACTIVATE DEACTIVATE IDENTITY SECRECY SETTINGS SELECT THE HEADSET 8012 ONLY SETTINGS SECRECY CALL LOCK UNLOCK THE PHONE O OON NAN 10 10 10 10 11 11 11 12 12 12 13 13 13 13 13 13 14 15 15 16 16 17 17 17 17 17 6 GUARANTEE AND CLAUSES 6 1 SAFETY INSTRUCTIONS 6 2 REGULATORY STATEMENTS Alcatel Lucent 18 18 19 Alcatel Lucent O 1 Getting to know your telephone 1 Alpha numerical keypad Start call key Redial key End call key Release key Up and Down navigation keys to navigate within menus OK key to select menu J and confirm a choice ss 3 C key to erase a character when entering a number or string of characters This key is also used to navigate back one menu level 4 Return to idle screen and duick access to the Call by name feature one press 0 in idle mode 5 Ouick access to the phone s main features Mute key Press the Mute key during a convers
6. Alcatel Lucent Alcatel Lucent OpenTouch Conversation for 8002 8012 Deskphone User Manual 8AL90879USCBed01 R110 1412 Alcatel Lucent O Thank you for choosing a telephone from the 80x2 range manufactured by Alcatel Lucent e Introduction How to read this guide All features and configurations procedures in this guide are described step by step Thus you are sometimes invited to select menus or sub menus displayed on the phone screen To recognize them these menus are written in a purple italic font As an example if you need to access the routing features the documentation shows 0 Routing It means that you have to J O use the up and down navigation key until the requested label appears on the screen O press on the OK key to validate your choice Is IN 2 1 2 2 2 3 2 4 2 5 2 6 2 7 Alcatel Lucent O GETTING TO KNOW YOUR TELEPHONE USING YOUR TELEPHONE MAKING A CALL MAKE A CALL USING THE PERSONAL PHONE BOOK DIRECTORY CALL BY NAME REDIAL LAST NUMBER RECEIVING A CALL INTERPHONY CALL LOG 3 DURING CONVERSATION 3 1 3 2 3 3 3 4 3 5 3 6 3 7 3 8 3 9 MUTE SO THAT YOUR CALLER CANNOT HEAR YOU MAKING A SECOND CALL DURING A CONVERSATION ANSWERING A SECOND CALL DURING A CONVERSATION PLACING A CALL ON HOLD HOLD SWITCHING BETWEEN CALLS TRANSFERRING A CALL THREE WAY CONFERENCE SENDING DTMF SIGNALS ADJUST AUDIO VOLUME 4 KEEP IN TOUCH 4 1 4 2 4 3 4 4 4 5
7. ame you can also access the search by name feature via the alphapad To make an external call dial the outside line access code before dialing your contact number 0 is the default code for an outside line 0 is the default code for an outside line By default 2 2 Make a call using the personal phone book Directory e Directory In idle state From directory If you have taken the line e Select your caller from the list gt gt If you have taken the line with the handset or the hands free the selected caller is automatically called e Call You can directly access an entry in the personal directory phone book simply by entering the first letter of the contact 2 3 Call by name e Gi Press the Home key to access the Dial by name feature e Enter the first letters of your contacts name Select your contact from the list of matching names Start the call Alcatel Lucent O 2 4 Redial last number gt gt Redial the last outgoing call Start call key Call back the last dialed number Redial from redial list Long press on the start call key Select the number to redial from the last 50 dialed numbers 2 5 Receiving a call gt Stop the ringer Use one of the following O O gt E5 Once Silent Answer the call Use one of the following O O O O Lift the receiver Start call key USB Hands free 6 Take call Reject th
8. ation to prevent your contacts from hearing you Pressing this key in idle mode activates the interphony mode id ka To adjust volumes up or down Hands free Loudspeaker Key To make or answer a call without lifting the N receiver Use also this key to switch headset handset or handsfree 0 Access the voice mail feature or the list of missed calls This key is blinking in case of new message or missed call 6 A wideband loudspeaker for optimized sound 7 LED Arrival of a new call Flashing 8 60 stable foot When the phone is unpacked from the box the foot is in the 0 position To set the 60 position pull the foot until you hear a Click 5 Alcatel Lucent O One 3 5 mm jack connector 8012 only Various connections to allow phone extensions One 10 100 Ethernet connection to connect to enterprise LAN network 8002 set Two 10 100 1000 Ethernet connection to connect to enterprise network LAN and a PC 8012 set 1 mini USB connector for a specific AC DC power supply To be used only if your phone requires an external power supply Please refer to your installer 1 RJ9 connector for a corded handset Alcatel Lucent O 2 Using your telephone 2 1 Making a call Use one of the following e Dial directly the number for your call e Lift the receiver yEnter the destination number e SB Hands free Dial the destination number e Make a call using the personal phone book e Search by n
9. cations to the equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Magnets could affect the functioning of pacemakers and implanted heart defibrillators Keep a safe distance between your pacemaker or implant defibrillator and the handset which includes magnetic elements 4 centimeters 1 6 inches at least To limit the risk of interference people with pacemakers must keep the wireless telephone away from their equipment minimum distance of 15 cm 6 inches It is recommended to follow the standard acceptance procedures before using this equipment in human safety critical areas hospitals The handset includes magnetic elements that may attract sharp metallic objects To prevent injury before each use ensure sharp metallic objects are not stuck to the earpiece Avoid using phones other than cordless during an electrical storm There may be a remote risk of electric shock from lightning Do not use the device in environments where there is a danger of explosion Do not plug this phone into an Integrated Services Digital Network ISDN connection or into a regular Public Switched Telephone Network PSTN connection This can result in severe damage to the phone Never allow your telephone to come into contact with water To clean your telephone use a soft damp cloth Never use solvents trichlorethylene acetone etc which may damage the plastic parts
10. e Who am 1 e Who am l e Information such as the name or the phone number are displayed 4 2 Forwarding calls to another number immediate forward Routing e Routing e mmediate forward e Enter the forward destination number e If needed use the C key to erase characters The programmed forward is displayed on the screen and the Homepage key is lit When programming this forward the screen displays Imm fwd gt followed by the destination number You can continue to make calls but can only receive calls on the phone to which you have forwarded your calls 4 3 Modify the forward Routing e Routing e mmediate forward e Enter the new number e If needed use the C key to erase characters o ay Return to idle screen 4 4 Cancel the forward Routing e Routing e Deactivate tay Return to idle screen 4 5 Forwarding your calls to your voice message service Routing e Routing e Imm forward to VM e UG Return to idle screen The programmed forward is displayed on the screen and the Homepage key is lit When programming this forward the screen displays Imm fwd gt VM 13 Alcatel Lucent O 4 6 Consulting your voice mailbox Voice mail e Confirm access to the voice mail by entering the password e Follow the instructions of the voice guide Terminate consultation e Use one of the following O Hang up o On hook the receiver 14 Alcatel Lucent 5 Set up your phone
11. e incoming call Use one of the following gt E53 Twice Reject call Deflect a call Enter the number where to deflect the call Alcatel Lucent 2 6 Interphony When activating the interphony mode all incoming calls are automatically answered by the phone e In idle state e AY Press the interphony mute key e When the light associated with the key is lit blue the feature is activated When your caller hangs up interphony mode remains active 2 7 Call log If you are away from your desk you can consult the call log when you come back You can consult incoming calls missed calls and outgoing calls e Call Log e Incoming calls Outgoing calls Missed calls When positioned on an entry press the OK key then use the up and down keys to access e to the contacts details name number date and time of call e Call to call the contact back e Save to save the contact in the local directory e Delete to delete an entry e Delete all to delete all entries When deleting all entries only entries of the current call log are deleted Example deleting all entries when consulting incoming calls call log will delete incoming calls entries only Missed calls and outgoing calls entries won t be deleted You can have up to 50 entries for each type of call incoming outgoing or missed calls Missed calls call log can also be accessed via the message key EJ Alcatel Lucent O 3 During
12. harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try correct the interference by consulting the dealer Exposure to Radio Frequency Signals This equipment complies with the internationally recognized radiation exposure SAR limits of 1 6 W kg User Instructions Only use the handset in temperatures between 5 C to 45 C 23 F to 113 F This product is intended for use in an indoor environment only This apparatus is Hearing Aid Compatible HAC Acoustic shock protection Maximum sound pressure level for handset is compliant with European US and Australian standards Directive 2003 10 EC specifying the risks inherent in noise at work Disposal The equipment must be returned to a collection point for electronic equipment waste disposal Defective batteries must be returned to a collection point for chemical waste disposal Related Documentation Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site http enterpri
13. of your telephone Do not use aerosol cleaners Class 2 for OmniTouch 8012 DeskPhone according to IEEE802 3af or via DC in by a Certified Direct Plug In or Cord connected Power Unit approved as LPS Limited Power Source against CSA UL IEC 60950 1 and rated 5V dc minimum TA If you are connected to a POE connection do not use AC power supply The PoE Power over Ethernet devices that supply or receive power and their connected cables must all be completely indoors The RJ 45 jack is not used for telephone line connection 18 Alcatel Lucent 6 2 Regulatory Statements Marking C This equipment is in compliance with the essential requirements of R amp TTE Directive 1999 5 EC and with Directive 2011 65 UE ROHS The Declaration of Conformity may be obtained from Alcatel Lucent 3 avenue Octave Gr ard 75007 Paris France ebg global supportcenter Alcatel Lucent com USA and Canada This device complies with Part 15 of the FCC Rules and with RSS 210 of Industry Canada Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a class B digital device pursuant to Part 15 of the FCC Rules and ICES 003 of Canada These limits are designed to provide reasonable protection against
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15. sfer to e Call the recipient of the transfer e On hook e The two callers are connected 3 7 Three way conference You are in communication with a first caller A second caller is on hold e Conference yy You are in conference mode gt Toend the conference e Use one of the following o End conf all parties are released O oS Hang up the other two contacts are still in communication o On hook the receiver the other two contacts are still in communication If you initiated the conference when one of your callers leaves the conference you stay in conversation with the other caller 3 8 Sending DTMF signals During a conversation you sometimes have to press dialing keys to send DTMF signals such as with a voice server an automated attendant or a remotely consulted answering machine By default during a communication your telephone is configured to send codes in voice frequency enter these codes directly using the keys on your telephone For more information regarding this configuration contact the person in charge of your installation 3 9 Adjust audio volume During a call to adjust the volume of the loudspeaker receiver or headset e During a conversation old Adjust audio volume The selected volume is memorized for the next call The loudspeaker receiver and headset have each a separate memorized volume 12 Alcatel Lucent O 4 Keep in touch 4 1 Information about the phon
16. ting screen contrast Settings Settings Phone Contrast Use one of the following gt o O 2 Validate your choice 16 Alcatel Lucent O 5 4 Selecting language Settings e Settings Phone Language Select the language of your choice Validate your choice 5 5 Activate deactivate identity secrecy Settings You can choose to hide your identity Instead of your phone number normally displayed on your external caller phone anonymous will be displayed e Settings Phone Secrecy Call Activate 5 6 Select the headset 8012 only Settings e Settings Phone RJ9 plug e Handset Headset 5 7 Secrecy Call e Settings Phone Secrecy Call e Activate 6 to activate the secrecy call your contact will see your calls as a secrecy calls e Deactivate To deactivate the feature 5 8 Lock unlock the phone When the phone is locked you can only call certain numbers such as emergency calls p Lock your phone Long press on the OK key on the phone to activate the lock feature 6 Press the OK key to confirm e Your phone is locked e A specific message on the phone s screen notifies you that the phone is locked gt Unlock your phone 6 Long press on the OK key to deactivate the phone s lock feature Enter your password to unlock the phone e Your phone is locked 17 Alcatel Lucent O 6 Guarantee and clauses 6 1 Safety Instructions Changes or modifi
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