User Manual - Platform usage
Contents
1. There are two types of charts that the facilitator can view in the Dashboard section e line chart e bar chart Each chart is rendered with the following information attached 1 Title of the chart line chart only 2 Menu icon and expanded menu From this menu the facilitator can print the chart or save it in various file formats png pdf jpeg and svg 3 Actual chart data 4 Legend colored squares with labels for line charts and numbered list for bar chart 5 Data point details date and number for each legend item for line charts and legend label and count for bar charts 6 Timeline zoom line charts only These options will auto zoom the data in a line chart to certain date periods example show options for 1 month 3 month or all data 7 Timeline line chart only for all represented data 8 Timeline manual zoom handles If dragged these handles will trigger the chart to be redrawn to accommodate the data for the selected time period Major Sources Sar Jul 12 2074 pai 1 blagspot 5 facebook rss_atom Major Sources Top Authors i a oh Ch wy In the Dashboard page the following graphs can be used to analyze social media collected data 1 Major sources of data evolutionary line chart Social media windows evolutionary line chart Top authors horizontal bar chart Top tags horizontal bar chart Top links horizontal bar chart ae a Major sources of data Th2. Description A short text describing the campaign The date when the campaign shall start The field offers a date picker component to help the D i Start Date user input a correct date The date when the campaign should finally deliver its results This date must not be in the End date past and it must be after the start date This field also offers a date picker component identical to the start date field The user that is interested in the campaign s results The user must have the role decision Initiator maker This field offers a drop down list component so that an initiator is chosen from the list of available users Facilitator The facilitator that creates the campaign This data is preset to the current user s name A list of all internal users that are part of the campaign These users will be able to work with the campaign s data Use the arrow buttons to move team members into and out of the Team team members Note that the current user facilitator is always part of the team and can t be removed from the team A list of goals that the campaign must achieve in order to be successful Multiple goals can be added to single campaign by clicking the add goal link 1 and filling in the text box 2 Also a goal can be removed by clicking the delete link 3 Goals ee sa add goal Finding Useful Goals It s important to get a clear picture of what insights the campaign shall produce in order to be success
3. and as such it has a defined lifecycle including a planned and an actual end date Lifecycle The lifecycle of the campaign contains the following states e the start state e the active state e the finished state In the start state some campaign s members prepare the campaign Thus the initiator that is the decision maker i e the mayor other administrative officials assigns to the facilitator the main actor in creating and managing of a campaign the research task residential neighborhood tennis court green space etc in order to create 1t and manage the Campaign In the active state the facilitator has several tasks starting with creating a new campaign that refers to creating saving and editing the campaign Another task 1s to manage the campaign and it refers to e publish interactive maps in order to integrate into some web sites to support eParticipation that means people an input their opinions regarding certain aspects of the campaign in a friendly map environment e view geo referenced data in order to get the details on the opinions provided by eCitizens during a campaign e collect campaign related data from social media platforms such as facebook and twitter In the finished state at the end of a campaign either the planned end data has been reached or the facilitator is already satisfied with the results the facilitator closes the campaign This task includes writing a campaign result report where the
4. as a social media target in order to crawl several blogs using one social media window Blogs and posts are actually monitored not mined for specific keywords 1 Add the specific blog URL 2 Click the retrieve link 3 Chose an option from the following a Add the entire blog 1 Click the add blog to target list link to add the entire blog b add specific posts 1 Select specific posts from the blog ii Click the add post to target list E cance add blog to target list Posts for Test blog Testing tool E add post to target list Please note that if the blog is entered incorrectly an error message 1s shown edia site FacebookGroup select new target Facebook Group Choose a soca 1 Add the name or url of the page a 2 2 Click the retrieve link socialmedia target 3 Notice the message returned by the retrieve action Facebook Group example coca cola OR hiips www facebook comicocacola 4 Click the add facebook group to target list add facebook group to target list Please note that if the Facebook Group is not found an appropriate error message is displayed after step 3 Group coca cola found RSS Atom feed 1 Fill in the RSS Atom text box with the link to the rss atom feed Click the retrieve button to fetch the feed 3 Optionally check the use authentication option and fill in the username and password fields that show 4 Optionally fill in the search criteria text b
5. facilitator summarizes the campaign s outcome for the decision maker and for future purposes As follows we set to explain the campaign s workflow and what should be done by each task 1 Create Campaign 2 Edit Campaign 3 Manage Campaign 4 Finish Campaign Creating a Campaign Campaigns can only be added by users with the role facilitator This is usually done after the facilitator has been assigned a research task by the decision maker In order to create a campaign the facilitator performs the following steps Step 1 x Creating the New Cam paign HOME CAMPAIGNS SOCIALMEDIA ADMINISTRA Create a new campaign by selecting the Add campaign link from the campaign menu Alternatively you can select the Add campaign link that is shown below the campaign list zampaigns Show cam pa Show campaign list Add campaign Status Title D Design Step 2 Providing the New Campaign s Basic Data es catia people Piazza Mercatale 2025 a ee er Add Campaign The new campaign s detail page will open The following data has to be provided Title Description Start date yyyy MM dd End date yyyy MM dd Initiator Choose one x Facilitator Dragos Pop Team members Available Selected Maria Moise Ovidiu Folcut Daniela Crisan Gabriel Garais Adina Silvia Cristea Goals add goal E delete Data Content Title The title that identifies the camapgin for the user
6. name of the social media window Input a description Choose a campaign Check to run on a schedule Choose a repeat interval Choose an end event Input a calendar save the social media window oF Window Choose one v Run social A T scheduler every Uncheck for pausing Until someone stops it or the campaign gets closed ee a E Social Media Targets Social media targets can also be added to social media windows after they are saved Social media targets can be deleted and edited Adding new social media targets 1 Choose a social media window from the select box on the left hand side menu 2 Click the add new target link in the right hand side menu 3 Run the add new social media target step described above Editing social media targets Select a social media window Locate the social media target in the social media target list Click the edit icon beside the social media target Edit the keywords Save the social media target ore Deleting social media targets 1 Select a social media window 2 Locate the social media target in the social media target list 3 Click the delete icon beside the social media target Searching for social media data Searching for social media data can be run on a schedule if the social media window was set to do it or it can be done manually 1 Select a social media window 2 Click the start search button Viewing collected social media data Select a s
7. page and click the Head Map link aa 3 Toggle different options on the heat map Once the heat map is toggled the facilitator can toggle options and render the map Show map Some of these options are as follows Close comeatan Dele 1 Social media targets toggle choose whether to display posts from all social media targets or just individual ones 2 Display options 1 Show pins show individual pins for each post 2 Show heatmap toggle heatmap colors 3 Client city toggle whether to display the client city defined rectangle 4 Center at client city center map on client city 5 Fullscreen 3 Map Satellite show satellite imagery 5 Terrain show street map with terrain urian ijartiepoal A Stackton on Tees oo eb rough a _ ie Lake geint ie Mahon aane j re o z A Nex nh yar n Yorkshire Dales teina Park Mation Park Y ry li h ot it ngharny Closing a campaign After all data has been collected and analyzed and the campaign has ended it s time to close the campaign on the FUPOL platform In order to close a campaign follow these steps 1 Navigate to the campain list 2 Click the name of the desired campaign After the View campaign page loads chose to close the campaign 1 Click the close campaign link Social mediaAvindov Close campaign On the Close campaign page review the campaign details and fill in the form fields On the second half of the
8. that shows an overview of the data collected for the current campaign to the facilitator In order to access the Data Dictionary the facilitator must follow these steps l 2 From the homepage of the FUPOL platform navigate to the Show campaign list page Navigate to the View Campaign page by clicking on the campaign name in the list of campaigns Navigate to the Data Dictionary part of the page section by clicking the tab in the upper Data Dictionary Diim The information that can be found in the Data Dictionary section of the View Campaign page is the following l 2 3 4 number of social media posts collected by the social media windows assigned to the current campaign number of opinions posted for each opinion map created for the current campaign number of completed questionnaires for each questionnaire created for the current campaign information about statistical data assigned to the current campaign If multiple opinion maps questionnaires and statistical data sets are assigned to the current campaign the facilitator can navigate through them by using the navigation controls under each section Dashboard The Dashboard section of the View Campaign page provides the facilitator with data aggregates in the form of charts based on social media data collected for the current campaign In order to access the Dashboard section for a given campaign the facilitator must follow these steps 1 From
9. window In order to access the search functionality the user needs to click on the Search inside collected data link on the social media window page 1 Collected social media data Search inside collected data The previous action opens the search form for the social media data collected for the current social media window Using this form the user can filter collected social media data using the following options 1 Date interval 2 Social media targets 3 Actual content 4 Submit the search query Social Media Window from Targets f Wintersett WeBS totals for July barnsley housing News Feed il a a il roamsieay bamsley housing land Content Searching from the campaign page On each campaign s page the Campaign Data tab can be used to search inside social media data collected with the use of the associated social media windows The Campaign Data page is divided in 2 sections A Search form B Search results alz 7 meladespl AP By default the page displays all posts that have been collected since the previous calendar day but the facilitator can easily change the search criteria to his or her needs The search form is comprised of 1 The start and end date filters the start filter is compulsory 2 The targets filter 3 The content filter Organizing social media data into categories After a social media w
10. 3 Whether the questionnaire is available for the public or not The facilitator can switch between the Offline and Online states simply by clicking on the corresponding button 4 Availability Authentication Whether any citizen can see and answer the questionnaire or only authenticated users 5 The Representations section contains the following information Field Description Questionnaire This is the direct URL to the questionnaire Facilitators can post this link on websites for URL users to follow and answer the questionnaire 1 Using this option the facilitator can generate an email that contains general instructions on how the questionnaire can be integrated into an existing webiste by an administrator 2 Generate eMail Icon Code Example Please note that by clicking this link the default email client on the facilitator s computer is invoked e g Gmail Outlook Thunderbird The FUPOL platform does NOT provide an email delivery system on its own Using this option 3 the facilitator can generate an HTML code example for usage into an existing website 4 The Results section contains statistics on answers given by target citizens that have completed the questionnaire An example results section is presented bellow Results 1 Ge pou agras bo buid a green park for autistic people in Bucharest T a Fm Z WA d yau ike to MiA mii park 7 Option Data Dictionary The Data Dictionary is a tool
11. Close campaign page fill in Goats the form fields and close the campaign 80 of all neighbors withi Achieved 1 Fill in the result description field 5 2 Fill in achievement percentage for each goal A END 3 Close the campaign by clicking Save Achieved a 3 Field description F save cance Data Content result description A description of the result of the campaign achieved How much a specific goal has been achieved in percentages Deleting a campaign In order for a facilitator to delete a campaign he must navigate to the Show Campaign page and click the Delete link at the bottom of the page 1 Working with Social Media Social Media Management involves the collection and analysis of social media content Social media in this case means any site whose content is provided by eCitizens Social media content is content text and associated meta info that describes the content s origin and details about the crawling task that has been collected from a Social Media Target during a Crawling Job In order to collect social media content social media accounts must be set up see System Administration section social media windows created and search criteria defined In order to collect social media content two things need to be set up 1 social media account 2 social media windows and targets Social media account are set up by an administrator Please review the chapter that deals with
12. User Manual Platform usage Intelligent Tools for Policy Design FUPOL politics 2 steps ahead Project Reference No 287119 Nature Report PS EmMaANON Public Level Document FINAL Version Editor s Moise Maria Pop Dragos Rumm Nikolaus Contributors Unknown User hkagitcioglu This is the user manual of the FUPOL system Document Description The objective of this document is to describe system from the user s point of view to give guidance on using its features and to support the user in learning about FUPOL All rights reserved No parts of this document may be reproduced without written permission from the FUPOL programme steering committee and or cellent AG This includes copying printing processing duplicating and all other forms of distributing this document on any media Company names product name trademarks and brand names used in this document might be protected by law and belong to their respective owners Contents User Manual Platform usage 00 0 0 ccee ccc cccccccccsessscccccccesessnseeeeccceessesseeeeccecesessssseeeeeceseeeeesseseeeeceeeeeesaes l Mode Oeae E E A E A E E E E E EE 3 ACCESSIN F UPOD sirsiran E E EEE EE EOE EE E EOE EEE 3 E A TEE AEA AEA AAEE E A 3 YEWO OWAD 19 01 O ersen SE E E E E E E EEA EEE eee 3 E U eaea EE EAE EAEE EEA de E AE 3 Working with Cami PAlOns 5 2 cs 0ssdeessadedaossaucecssseadaesnddaaeaosasadaosasduaecossenaasanddaaesoassadassasaucecosteaaas sn dueaesoa
13. amp O This page has insecure content 1 Notice the issue Read Only 2 Click the icon next to the address bar to allow for secure content loading 3 Click the Load anyway link ee eam more Done g wily https fupaol 6 cellentattupal clientreadOnhOpinians 208101 Microsoft Internet Explorer 1 Notice the issue 2 Click the Show all content link For Internet Explorer if the notification bar at the bottom doesn t show up just refresh the page hit the F5 key on the keyboard or the Show all content refresh button in the address bar gt Questionnaires Questionnaires are a great way to collect specific data from citizens A facilitator can create a questionnaire with multiple types of questions and get specific answers form people so that he or she can build statistics on those answers Questionnaires like opinion maps can be created and maintained from the Tools tab found on the View Campaign page of of any given campaign A facilitator can create view and publish a questionnaire The following headings will guide one in those processes Creating a questionnaire In order to create a questionnaire one must be logged in as a facilitator and follow the steps described bellow Navigate to the campaigns page and select the desired campaign Navigate to the Tools tab Click the Add Questionnaire link Fill in the form with a Name and a Description for the new questionnaire Add que
14. an appropriate position on the map and by clicking on the right mouse button the system will put a blue pin with the associated text box where the citizen can type his opinion Step 3 Saving citizen s opinion You are logged in as maria moise log out Add your opinion by clicking at the designated place on the map To close the opinion text box the citizen will click on the uyopinions Q omerpeopie s opinions Save button and then the system will validate the entered data i and will store it as an artifact in the corresponding map layer The other authorization options is using a Facebook account Clicking the Facebook button on the opinion map will take the citizen to the Facebook log in page if the citizen is not already logged into Facebook and then to the authorization page for the FUPOL application Authorizing the app will take the citizen back to the opinion map where he can input his opinions by following the procedure described above Viewing Geo referenced Opinions After the citizens have provided their opinions during a campaign the facilitator could obtain the details about citizens opinions by viewing georeferenced opinions on a specific map The facilitator might look at the map at any point in time even if the campaign is still active and as such the collection of the opinions has not been completed yet For viewing georeferenced opinions the facilitator must be logged in FUPOL core platform and be opened a ca
15. ant information is visible 1 Account data 2 Personal data 3 Social media windows created by the user Signing Out We recommend signing out from the application if you won t use the system for some time Signing out is done by clicking the Sign Out link that is placed on the right edge of the menu bar Please note that the FUPOL Console will sign you out if you don t interact with the application for more than 15 minutes session timeout In that case the following screen will be shown In order to continue working with the application you ll have to log in again click the Goto Homepage link to access the signin page Working with Campaigns What is a campaign A campaign is an important container domain object in FUPOL that is used to group all activities and their associated data as related to a policy research task For the campaign management creating and working there are some FUPOL modules of core platform and campaign s members that work with the campaigns The working with this FUPOL core platform helps the decision makers from the administrative branch to reach better decisions regarding various urban policies by involving the citizen participation in a democratic decision making processes at the local level The Campaign as a main part of FUPOL s tool box approach works with the FUPOL modules and it does not necessarily follow a predefined workflow A Campaign can be seen as small research project
16. campaigns page look for the list of available campaigns on the bottom of the page and click the name of the desired campaign to navigate to its page illustrated bellow Step 3 Select the desired opinion map On the Tools tab select the desired opinion map Step 4 Handle different options On the View Opinion Map page the facilitator can alter three important options 1 Locking state 2 Authentication 3 Visibility 4 Availability vescripuon The locking state 1 of an opinion map tells whether citizens are allowed or prevented from adding editing Mosa or deleting opinions Authentication The authentication option 2 is used in order to let or prevent anonymous users from posting opinions Visibility The visibility 3 of an opinion map handles how a saisi citizen views the opinion already input on the map The options are to view all opinion just own opinion or no opinions at all The availability 4 option tells whether the map is available for citizens to use or is invisible and thus unusable by them Different combinations of these three options generate different permissions 5 for the two types of citizens an anonymous user or a logged in user The following illustration shows an opinion map with default settings for locking state 1 authentication 2 visibility 3 and availability 4 Please note the permissions table 5 which describes what the two types of users can accomplish based on
17. cut 5 Gabe pare a e the campaign s name m Adina Sihia Cristea 5 e the campaign s description e the end date only if it is in the future Sook the team add remove team members 180 of all neighbors within a range of 500m are able to access the green area d go delete Safety and security are not hampered by the new green area The relevant KPI i E delete e the goals delete add new goals Access to the green area is familiar to the neighborhood More than 50 of the E delete Autistic people find the area pleasant and non disturbing no sensory overload E delete the initiator only users with role decision Save Cancel maker are selectable Note that removing changing the facilitator is not possible After editing the campaign the facilitator must save the created campaign by clicking on Save button Working with a campaign The View Campaign page for a given campaign can be accessed from the Show Campaign List by clicking on the campaign name as seen below 1 Once on the View Campaign page the facilitator can work with the campaign by using the tab bar available at the top of the page 1 or the option links at the bottom of the page 2 as seen in the following diagram Show campaign list View Campaign Land use focusing o Status Title PY Household survey PY Land use focusing on its future use for employment in Barnsley PY TRAINING in BARNSLEY Land use focusi
18. e value representing the rating of the answer Only one value can be ticked Rating 5 Similar to the previous type the difference being that this is a five choice answer instead of three Only one value can be ticked Step 6 Save the newly created questionnaire After all the questions have been configured the facilitator can save the questionnaire by clicking the Save button at the bottom of the page Publishing a questionnaire After a questionnaire is created the facilitator can View Questionnaire publish it and then view statistics after users fill in the questionnaire In order to publish a questionnaire _ the facilitator must navigate to the View seo cmsiz nera0munmnenutangorsoee 9 Questionnaire page This is achieved by navigating to samma svn 1 the Tools tab of the View page for the campaign w which the questionnaire was created for Once on the Tools tab the facilitator can click the name of the PPP ee desired questionnaire to navigate to the View Questionnaire page 1 Offline Offline questionnaires Authentication Notrequired Once on the View Questionnaire page the facilitator is presented with 3 sections Settings Representations and Results The Settings section contains the following information Field Description Name The name of the questionnaire 1 Description The description of the questionnaire 2 Creation date The date the questionnaire was created
19. egrees in WGS 84 format geographical reference system On the page the facilitator has the following options 1 Enter the opinion map s title 2 Enter a short description Enter the coordinates in decimal degrees for Nord Corner NC Latitude and Longitude Enter the coordinates in decimal degrees for East Corner EC Latitude and Longitude Preview the map with the input coordinates Switch to draw mode 7 Save the map oe ee After the map is created an interactive map s definition is added to the campaign and a map layer map layer is linked to the campaign for storing the eCitizen s opinions is created in the GIS The system will provide a markup free interactive map that can be integrated into existing web pages i e on the municipality s web site Managing an opinion map After an opinion map is created the facilitator can manage certain aspects like locking state visibility and availability In order to manage an opinion map follow these simple steps 1 Inthe FUPOL client navigate to the Campaigns section 2 Click the name of the campaign the opinion map is associated to 3 On the View campaign page scroll down to the opinion maps section and click on the desired opinion map 4 Handle options on the opinion map page Step 1 Navigate to the Campaigns section After log in access the Campaigns section from the top navigation section Step 2 Navigate to the desired campaign Once on the
20. engine only works after the social media windows attached to the campaign have collected enough posts The number of posts needed for hot topic sensing may be in the hundreds or even thousands Adding words to a category Category words can be added in two distinct ways 1 Facilitator input words by using the Add Category Word field in the Add Category modal form 2 Topic detected words by using the Topic Words section of the Add Category modal form Adding a topic to a category is just a matter of clicking the Add link 5 next to it in the list of attacks x case x 6 massive x petach x x fire x hamas x idftspokesperson x israel x longer x y l cet x SN x south x threat x ninn x wnon x yoovw x nwa N ae AT NIN OT 7a AN 7aN 7 topic words Adding a whole topic adds the entire Os Is list of words to the category but the facilitator can eo remove specific words by clicking the x mark 6 next to each word in the Category Words field Editing or deleting a category Editing a category is as easy as clicking the category name 1 in the list of categories found in the social media tab of a campaign The Edit Category modal form will be revealed and the facilitator can edit category data on the spot In the same manner deleting a category is accomplished by clicking the Delete Category 2 to the right of the category list under the social media tab of a given ca
21. ent category If no Ory words have been added to the category an appropriate message 1s shown instead Topic Words 4 This field contains all the words extracted by the hot topic sensing engine integrated into the FUPOL platform Sort Words by 5 This option lets the facilitator sort the topic words either by value or probability Add Category 6 This field lets the facilitator manually add a new word if that word is not present in Word the topic words list Category Title 1 4 2 3 T rara Add 4660 TopicO an gain alwaar mwona arlo om as as an Ty A y IAE Pee T Add 14321 lopci Wasimi lofts ne Ta ja AWS ana Ga paan ee ro VW Doro aT R OAA UT Add 6493 Topicd im myrk 0 noek ne Ae pama nana am aran aa wma gio a aa ee meann Add S5737 T picii amp co tas imends hospital hip israel israe ISsraelundenmre molhers mewboms peiach t schinebder Sheter stairwell stangailhis take Giwah yehaoshiagz TORE Topic words The topic words functionality implemented by the FUPOL platform uses the Hot Topic Engine to scan social media data and determine and assign measuring attributes such as probability to words used in social media posts The engine creates topics 1 on the fly and groups words under these topics 2 Each topic has a Quality 3 assigned in numerical form The probability 4 of a word to appear in a topic 1s revealed when the facilitator hover the mouse cursor over a word The Hot Topic Sensing
22. er page On this page the citizens will read the context info of the opinion map associated to a campaign and also they will focus on the out of scope of this campaign Step 2 Providing the opinions On this page the citizens must first authenticate authorize by Logging in using the Facebook Twitter credentials OAuth An citizen that is not authenticated can not input opinions on the map Given the options provided by the facilitator for the map a citizen authenticated or not may be able to view and handle opinions on the map in different ways Please refer to the section Managing an opinion map to review permissions On any given opinion map two different types of pins post an opinion ae Please loginwin EES or e blue pins designate opinions input in the past on View the opinions by clicking on the markers this map by the current authenticated citizen My opinions other people s opinions FEN a ae 2 e red pins designate other citizen s opinions On this page for example by clicking on the Twitter link a page will Authorize Fupol Demo to t show up in order to authorize the citizen to FUPOL Demo by using his your account account This application will be able to e Read Tweets from your timelin e See who you follow By clicking on Authorize app button the interactive opinion map page will reload where the citizen is logged in with his name On this map the citizen can input his opinion by selecting
23. f checked the question is presented to the target user with an option to deny answering it 8 If checked 9 target users can enter free comments Any text entered into the Text input Add comment will be presented to target users as description for the field 10 Ok Click this button 11 to save the question and move forward Cancel Click this button 12 to cancel adding the current question Preview Click this button 13 to see a preview for the question 14 Extended explanations for the Selectable answers field Single Choice Selecting this type of question will prepend all the answers with radio buttons This means that only one of the added answers can be selected by the answering user Multiple Choice Selecting this type of question will prepend all the answers with check boxes This means that an answering user will be able to choose any number of answers for the current question Choosing this type of question will make another control appear on the form right bellow the question type The facilitator can use this control to choose the minimum and the maximum number of answers an answering user can tick This control will adapt automatically when the facilitator adds or removes answers This control is a slider with two handles one for maximum and ore for minimum and is exemplified in the following image Multiple choice the citizen must select between 1 3 Yes No 2 Selecting this type of question w
24. ful Think of a campaign as some kind of political project and define what has to be there at the end of the campaign so that the initiator decision maker is happy with the results and considers it to be successful Try to write the goals as output targets something that has to be achieved instead of input targets something that has to be done Note that goals should be SMART S pecific M easurable A ttainable R Relevant T timely The number of goals is unlimited but the facilitator must provide at least one of them Step 3 Save the Campaign The facilitator must save the created Campaign by selecting the Save button on Add Campaign page Goals add goal E delete Editing a Campaign A created campaign may be edited by the Edit Campaign facilitator when some input data were incomplete tue age poms pak io eae pare or incorrect For editing a campaign the facilitator Description The green parks for autistic people help people with autism to make the world a more accessible place into a natural environment that proves to be highly beneficial for their mental and physical well being must ensure that the Campaign is not in the P S 2013 02 18 yyyy MM dd finished state men OEE End date 2013 03 22 yyyy MM dd When the facilitator edits a campaign he she might apma eene Tal change one of the following data Team members Available Selected h a 9 Ovidiu Fol
25. ial Media link in the top meniu SOCIAL MEDIA Step 3 Click the Add social media window link in the left hand side menu Note that this step may be optional The Add social media window loads by default when navigating to the Social Media section of the client 1 Click the Add social media window link Social Media a A Choose one A Step 4 Add social media targets From the Add social media window new social media targets can be added and configured Repeat the following sets of steps to add more social media targets to the current social media window The platform currently supports Facebook Twitter Blogspot and Facebook Groups as social media targets Steps for adding a target of each type ar described bellow 1 Choose a social media site from the select box 2 Click the select new target link Sdow l Facebook La select mew targe After the the add form slides into view the facilitator can add keywords to the social media target Note that by clicking on the Show Help link just under the text box for any keywords will provide help on how to enter keywords for the selected platform The keywords entered can follow these patterns Twitter Example Finds tweets london olympics containing london or olympics This is the default operator london olympics containing the exact phrase london olympics london olympics containing london but not olympics london containing the ha
26. ill turn every answer in a yes no answer This means that every answer will have two radio buttons attached to it corresponding to the yes no pair Only one value can be ticked Yes No Maybe 3 Questions Insert new question here Selecting this type of question 1S similar to 7 A 5 A ere do you think the park should be located 1 E pa Ao irst opinion tay ii the question adds a new option maybe Only one value can be ticked Ag reem ent 5 Additonal text Selecting this type of question is similar to the previous two types Instead of a yes no choice the answering user is presented with five radio options corresponding with the level of agreement for the current answer Level are presented from strong agreement Single Choice Multiple Choice Yes No 2 Yes Maybe No 3 Agreement 5 Satisfaction 5 Rating 3 Rating 5 1 Where do you think the park should be located The areas presented as answers are a rough estimation North East to strong disagreement from left to right Only one value can be ticked Satisfaction 5 Similar to the previous type the satisfaction type offers five possible choice This time the labels are presented from very satisfied to strongly dissatisfied Only one value can be ticked Rating 3 Like the previous types this type turns every answer of the current question into a single choice answer by adding thre
27. indow is set up for a campaign the facilitator can create categories in order to organize the posts that will be gathered by the social media window The social media tab and creating a category In order for the facilitator to create a social media EEEE Campaign Data category he must follow these steps 1 Navigate to the campaign page for the associated social media tegeres window Hame Description Wards all Hamas attacks case central fire idfspokespereon israel longer massive petac delete Open the Social Media tab p attack rocket siren south ihreat que wiw man hamas Category Click the Create Category link Fill in the category form 5 Click the Save link sale age a The social media tab of a campaign shows information about that campaign s social media activities like associated social media windows 1 data visualization options 2 the list of categories created 3 Creating a category In order to create a new category the facilitator must click the Create Category link under the Categories table illustrated above section 3 After clicking the link the Create Category form opens up in a modal dialog The following table describes the information a facilitator finds in this form Data Content Category Title 1 This field contains the title of the category in 2 This field contains the description of the category ee 3 This field contains the words that are already added to the curr
28. ion the facilitator needs to have a mailto link handler such as Outlook or other email managers Using option a allows the facilitator to copy the URL of the opinion map and send it to the webmaster of the target website to be inserted as the webmaster desires Option b allows the facilitator to send and email to the webmaster of the target website The default email message contains both the URL of the opinion map and the HTML code example of an iframe that can be inserted in a webpage Option c generates an HTML code example of an iframe containing the opinion map that the facilitator can copy and send to the webmaster By clicking on Generate eMail link an e mail box will open automatically where the facilitator will enter the email address of webmaster and then clicks on Send button After the webmaster has received this e mail he will integrate the html code into the Web site and then a link to the interactive map will insert on this Web site Provide georeferenced Opinions After the facilitator has published the opinion map and after it was integrated into some Web pages that are under public access the citizens may express their opinions on this interactive map In order to provide georeferenced opinions the citizens will perform the following steps Step 1 Opening the Web site hosting the interactive map The citizens will open the Web site hosting the interactive map for example municipality s web page or oth
29. is chart shows the timeline evolution of data collected through the major sources of data social media targets over the timeline of the campaign Social media windows This chart shows how much data has been collected by each of the social media windows attached to the current campaign over the course of the campaign s lifetime Top authors Data shown in this chart represents the main authors from the different social media platforms that have posts collected through social media windows Top tags Top Twitter tags found in the social media data collected using social media windows and targets These tags do not have to be specifically searched using social media targets but are analyzed by the FUPOL system from each individual post Top links Top HTML links found in social media collected data Each link in the chart legend is a live link and ca be directly followed by the facilitator Heat map Some social media data that 1s collected has location information attached some Twitter posts for example This information is used to build a heat map for the collected data The heat map is an overlay of information over a geographical map that show the concentration of posts based on their location The heat map can be viewed from the View Campaign page of every campaign In order to access the heat map the facilitator has to do the following 1 Access the View Campaign page for the desired campaign 2 Scroll to the bottom of the
30. mpaign Note that another way for the facilitator to open and see the details of the published map uses the interface that is available to the eCitizens In order to view the georeferenced opinions the facilitator must perform the following steps Step 1 Selecting the specific map The facilitator will select the specific map from the Opinion Maps section in the Tools section of the View Campaign page by clicking on opinion map s name Step 2 Viewing the zonable panable map _ Content Read only with citizen s opinions 7 i After clicking on the opinion map s name a page with the map s detail will show up At the bottom of this page the facilitator can see the zoonable panable map with all the pins representing the citizen s opinions for a given area in the city On the map the facilitator can see the citizen s opinions behind every pin by clicking on the pin On the map by clicking on close button from the box containing the citizen s opinion the facilitator can see again all pins Known issues with browsers There are some known issues involving the display of opinion maps that affect some browser e g Google Chrome and Microsoft Internet Explorer The issue arises from the fact that opinion maps are loaded over a secured connection and some browsers require an additional step from the user to display the map The illustration bellow show how to handle this issue if it arises Google Chrome 7
31. mpaign Social media posts and categories After a category is created by the facilitator social media posts that fall into that category will display the category title as a label beside 1 Posts that do not fall under any category will display an appropriate message 2 This category information is displayed whenever the facilitator views social media collected data such as under the Campaign Data tab of a campaign s page or under the lt 2014 08 12 18 32 Hamas attack RT hkatan NathanLuxe mpn Q J 2014 08 12 18 32 o categories Wan amn aay INI YY OY Mn aya ee nN Ane Twy ore NTN FNTS 3S Os a ae NathanLuxe mpn nn 7 no categories available Ry 2014 09 12 17 02 Collected social media data section of a social media window Detailed category information The FUPOL platform allows a facilitator to view detailed information on a category by clicking the name of that category next to a social media post as described in the previous section On each category page there are several pieces of information displayed 1 The category title label 2 The category words 3 The category content the number of posts that fall under the category 4 The category trend 5 The category summary 6 The category hotspots map Category trend Category The category trend 1s displayed in chart mode showing the future probability for the category contents The facilitator can toggle the display of the cha
32. ng on its future use for employm Managing a Campaign After the campaign has been created it can be used for work finally achieving the defined goals This action includes the followings working with opinion maps working with questionnaires working with the Data Dictionary working with the Dashboard working with social media platforms Opinion Maps In order to invite eCitizens to participate for expressing their opinions in a geo referenced points of interests for example design a green space for autistic people a place in some city a traffic crossing or a park some unused space etc that we would like to collect in FUPOL the facilitator must publish an interactive map in order to integrate it into some web site for supporting eParticipation Opinion maps can only be created for active campaigns To publish an interactive map the facilitator must provide the input data such as Data Content title The title that identifies the opinion map to the user description A short description providing some hints on the tirpose and usage of the map bounding The geographic extents of the bounding box that limits the are that opinions can be box provided for Creating an Opinion Map The creating of the opinion map is made by the facilitator after he has created a Campaign For create an opinion map the facilitator must be sure that the Campaign is not in the finished state In order to create an opinion map the facilitator mus
33. ocial media window Click the Collected social media data link Review the data Click the timestamp next to a search to view the collected data ee a u h urin ah Aiia Palia Social Media Window Azi esc peel wrsra TARET pare Frcs Callacted social madla data Graan park Window THERE E unr Er Gf wen ot i dar wah Sate ar q E eee E eae ee i ich hed eel Taik ork E yar pak be eae pe Sociol Madla Targat List Lagi PESEE D ace rarigi El Peet PL Pe yi a i F psam pak P Ej yr pab ba ec pa C peys pait mepa y Pore nwa See ss Taza TEHET E rar pob iep dd brae TA a Fo O ger pet k rd pa Clicking a timestamp opens the search results page where the search results are presented On this page the user has the following options 1 Click the social media website icon beside a certain results This takes the user to the actual post on the social media website An example is illustrated bellow for a Facebook search results page 2 View the number of pages for the collected social media data 3 Navigate through the social media results pages 4 Choose how many posts should be displayed on a single page In a similar fashion posts on Twitter Blogspot and Facebook Groups can be accessed Searching inside collected social media data After collecting social media data a user can search through it by using the search capabilities of the FUPOL platform Searching from the social media
34. on the location of the park Cre questions In order to add questions to the questionnaire click the and posted on the municipaliys blog Insert questions here link 1 Questions nn Once the Insert questions here link is clicked the user has the ibility of addi tions possibility of adding questions AEA On the Questions section the form for entering question data has 7 inputs and 3 buttons The meaning and roles of these form elements are explained in the following table Data Description Question This text will be shown as the question itself 1 Pumos The description is for internal use only Add additional information describing the tP rationale behind the question etc if you like 2 e The additional text is for additional information for a better understanding of the question Additional text 3 The type of the question can be one of 8 choice presented by this field 4 The choices for question types are the following e Single Choice e Multiple Choice Selectable e Yes No 2 ds WELS e Yes No Maybe 3 e Agreement 5 e Satisfaction 5 e Rating 3 e Rating 5 Adds a new answer to the question Any number of answers can be added to a question Add new Each time the add new answer 5 link is clicked a new Text input is presented 6 answer below the previous one that the user can fill with text Any answer can be removed by clicking the remove 7 link beside it Allow user to deny answering I
35. oxes to filter the feed items 5 Notice the message saying the feed was retrieved successfully 6 Add the new target to the target list eee Social media site RSS Atom select new target RSS Atom http stiritvrro rss stirixml RSS example http derstandard at page tss E Use authentication RSS search criteria Any of these words None ofthese words RSS Atom http stin tvero rss stirn xml found add RSS Atom to target list Step 5 Save the social media window After the addition of social media targets the facilitator should save the social media window 1 Click the Save social media window link from the grey box on the right hand side of the page w Sac ooh meda wiry aaki fee anga Galoezbhed coche mea ata Social Media Target List ka Arii naa larel On the following page fill in the form fields and save the social media window The fields in the form are described bellow Field Description Title The title of the social media window Description Description of the social media window Campaign Campaign the social media window is created for Scheduler Boolean value Check to collect data from the social media window on a schedule Interval How often should the collect job be performed End event Ifa schedule is selected choose how the collection of data should end Calendar Ifa schedule is selected and a calendar end event is chosen input the start and end dates Input the
36. rt by using the Show Hide Trend 1 link in the Content section of the category abe Hamas attack Peiah likva vargs attacks case CENTS Are 1G eEeSNSTE 0N ISTael Hngen Massive pstach Pocket serari SOWN Presi OSE Bip ni Tonbent 163 posis rape 1 Category Probability 2014 Friday Aug Weigth 58 Category map The category hotspots map can be used to view an overlay of the posts from the category on a geographical map Please not that only posts that have geographical positioning information attached to them can be shown on the map 2 The map can be toggled in and out of view by using the Show Hide Map link 1 in the Hotspots section of the category page PRE NEE EAEE ta ad Content 163 posts rank 1of1 Show Trend Select large Wenay apiona hiap Editing a social media window 1 Select a social media window 2 Click the Edit button 3 Edit the social media window information Review the Add a social media window section for detailed information about the form Deleting a social media window 1 Select a social media window 2 Click the Delete link 3 Confirm the decision
37. sdusesuaeduaneusscensssdsauneeasduteiaaduaeussceunedscuneeeneeenemes 32 Introduction The FUPOL system aims to develop a new governance model to support the policy design and implementation lifecycle starting from the early automatic detection of citizen s needs This new governance model is built on Web 2 0 as well as existing know how and government data available to create better policies and decisions based on the citizens expectations The FUPOL Core Platform is a central module of the FUPOL System By using this platform the decision makers from the administrative branch may to reach better decisions regarding various urban policies by involving the citizen participation in a democratic decision making processes at the local level The objective of the User Manual is to describe the FUPOL core platform from the user s point of view in order to give them a guide on using its tools and to support the users in learning about FUPOL Accessing FUPOL Sign in Signing In Please enter your username and password to sign in immois 1 Provide your username and password 2 Click the Sign in button After signing in you should see the FUPOL Console s start page Viewing own profile After signing in user can view his own profile information by ey Logged in as Maria Moise clicking the My profile link My profile Sign out Clicking the link takes the user to the View account data page where import
38. shtag london from London2012 sent from the user London2012 London2012 mentioning London2012 london olympics containing london but not olympics and with a positive attitude london containing london and with a negative attitude london containing london and asking a question Facebook Example Find Public Posts london olympics This is the default operator for a public post containing london or olympics london olympics contains the exact phrase london olympics Facebook 1 Add keywords Add social media target 2 Click the Show help link to view examples E Any keywords 3 Click the add to target list link add to target list E cancel 3 Twitter 1 Toggle the advanced query checkbox toggling this checkbox allows for more refined search 2 Click the show help link to view query examples 3 Fill in the query fields 4 Click the add to target list link J Add social media target Querymode Query All these words Exact phrase Any of these words None of these words These hashtags Written in From these accounts To these accounts Mentioning these accounts Near this place E Positive Sentiment E Negative E Question E add to target list cane Blogspot Note that as opposed to Facebook an Twitter the FUPOL platform can only crawl specific blogs not the entire Blogspot sphere Each blog has to be added
39. social media account management for further details Social media windows and social media targets are set up by the facilitator for a campaign A social media window is both a concept and an important domain object in FUPOL As a concept the term refers to the idea that a Facilitator is interested in accessing several social media sites in a convenient way single window to social media The domain object is a container for social media access and the associated results content A social media target is an access coordinate that refers to a social media site and the way that FUPOL shall collect the data from there Social Media Windows Social media windows are set up by a facilitator He she also sets up social media targets and adds social media windows to campaigns runs scheduled or one time search operations reviews collected data edits social media windows and targets and deletes social media windows Adding a new social media window In order to add a new social media window the facilitator needs to follow these simple steps 1 Log into the FUPOL Client platform 2 Navigate to the Social Media page 3 Click the Add social media window link in the left hand side menu 4 Add social media targets 5 Save the social media window Step 1 Log into the FUPOL Client platform This step is covered in depth in prior chapters Step 2 Navigate to the Social Media page 1 On the Fupol client start page click the Soc
40. ssadans 3 Woa igre ar 101 021021 A eet ee 3 Creant a Canpal p rns secrne ca seseirsnstioteeusede seieo so edeine se neneinsoetosessnaeeacizesoseteesoaseaeinioetonesseaieauizesoeaenoaeaenaeteneste 4 Fis CAIN 0 ats it nec EE ata EE nea se da cueeaie stung dean IAEE E AE 6 Working Wwiha campai i asesir deca dpuatecnieee fac sinenteaandon yaw leesvaiese EEES J E E A E A E E A E A E E A E A E A E 21 CS NG acana a E E 21 Deleting a CAI AIO sesrsisrsrinsierinsTsier seNe Ensi ESN E EE SEEE ENSS EE EESE EEE ESSEE 21 Working with Social Medid ae geste tcc seren cated tena Einar N NSKE NENNEN ANEI NENEN ESENE TEENAAN EENES EENET 22 Social Meda WNdowWs esseen S 22 Social Media Tarp eis 5 a oscacsranance sping E EEEE E EE 21 Searching for social media data xovesecsdocanecesexsnecsnceatiedeharsnersdeenaecsgesenoasadentedehosonensdieanecemesenesondsan dehasenanede 27 Viewing collected social media CALA ic iasssicaissi cw scsnsisiucntswsewsatlasavsdntiiavSxousedusntsednusatdosiesdsecneslatavdie stsvereb lt en Zi Searching inside collected social media data cccccccccccccccccseeeeeeeeeeeeeeeeceeceeeececeeeeeeeeeceeeeeeeeeeeeeeeeeess 28 Organizing social media data into Cate QOFIeS ccceeeeeeeesssssessssssesssssseeseeseeesseeseeseeeseseseeeeeeeeeeeeeeees 29 Editing a social media WINdOW cccccceessssssssssessseseeesseseseeeseeeseeseeeeeeeeeeeseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeens 32 Deleting a social media WINdOW secsciarecsnccenecdacupetes
41. stions to the questionnaire 6 Save the newly created questionnaire ee a Step 1 Navigate to the campaigns page and select the desired campaign From the Home page the user can select the Campaigns option from the main horizontal menu to navigate to the Show Campaigns page 1 From there find the desired campaign in the campaign table displayed and click the campaign s Add Questionnaire title 2 If there are many campaigns on the page the user can navigate the table using the navigantion links at the bottom of the table 1 and or choose the number of items the table should display 11 Step 2 Navigate to the Tools tab Once on the View Campaign page navigate to the Tools tab 1 Step 3 Click the Add Questionnaire link Once on the Tools tab click the Add Questionnaire link 1 Step 4 Fill in the form with a Name and a Description for the new questionnaire Once on the questionnaire page the user needs to fill in the form with the required details The form requires the following fields to be filled in Data Description Name The questionnaire s name Used to differentiate between questionnaires 1 Description The questionnaire s description A more detailed description about the questionnaire 2 Step 5 Add questions to the questionnaire Create Questionnaire Name inquiry about location Once the details of the questionnaire are filled in it s time to add some s P P ription irst questionnaire
42. t Sign into the FUPOL console as shown in the Accessing FUPOL chapter After that the facilitator must perform the following steps Step 1 Selecting created Campaign After signing in the FUPOL Console s start page will appear where the facilitator selects the CAMPAIGN menu and then the page with the created campaigns will show up On this page the facilitator selects one of the created campaigns for which he wants to create an opinion map by clicking on campaign s title Step 2 Add Opinion Map View Campaign Desic After clicking on campaign s title the View Campaign page loads On that page there is a series of tabs at the top In order to add an opion map one needs to navigate to the Tools tab as described Summary l Tools Social Media Opinion Maps 1 bellow Title Rr ate a park Name Description The green parks fc 1 Click the Tools tab Opinion Map for cifrten s opin Start date 714113 1 On the tools tab data regarding the campaign s ai 7 opinion maps and questionnaires can be found In order to add an opinion ma click the link that says Add an opinion map as described bellow Step 3 Providing the input data of opinion map and saving the map Note that the area available to the facilitator is the area defined to the FUPOL client highlighted The facilitator can not create an opinion map outside this area en eee Also note that the coordinates are to be provided using decimal d
43. tation of an opinion map only allows reading of already expressed opinions Take the following steps to view an opinion map s URL and example HTML source code 1 Log into the FUPOL Client Navigate to the Campaigns section Navigate to the desired campaign Editable Select the desired opinion map OOOO SSN Scroll to the Representations section xpress their opinions on the editable map by setting pins at the appropriate positio 6 Chose one ofthe 3 options available Representations a a https fupol 6 cellent at fupol client editableOpinions Step 5 Scroll to the Representations section 1192250 Once on the opinion map page scroll to the Representations section where you ll find the two versions of the opinion map the editable version and the read only version illustrated bellow 7B Generate eMail Code Example Step 6 Chose one of the three options available From one of the two representations either lt iframe src https fupol 6 cellent at fupol client editableOpinions 192250 width 90 25 height 400 gt lt p gt Your browser is unable to display embedded frames You can access the content lt a href https fupol 6 cellent at fupol client editableOpinions 192250 gt here lt a gt lt p gt lt iframe gt a copy the map s URL b generate and send an email containing the map s URL and an HTML code example c view and copy the HTML code example Note that in order to use the Generate eMail opt
44. the homepage of the FUPOL platform navigate to the Show campaign list page 2 Navigate to the View Campaign page by clicking on the campaign name in the list of campaigns 3 Navigate to the Dashboard section by clicking the tab in the upper part of the page On the Dashboard section the facilitator can view data in chart form and analyze it by manipulating each chart separately The Dashboard section is represented in the following diagram TN ES ME eee Pispor SmMnoges r Solel Madis Vi bedireye Major Sources social Media Windia Zoom Im Fm all zoom im 2 All j Top uibs Top Topics SE SSS SSS aa SSS 50 Trp 10 T pii 3 es ae ae a He dala bu display E 4 N i E 4 EE E a Z Fima URE 7 Top Cotgqotion Overview i Lhe trike Sr 405 Bel foeks Irv lop 1 Topics All charts are rendered in their own subsection of the page Each subsection header title bar offers the following information and options to the facilitator as illustrated in the following diagram 1 Collapse Expand option click the arrow in order to collapse or expand the pe graph while collapsed i O only the header section of the graph is shown 2 Title of the graph 3 Refresh option click the icon to refresh data and redraw the chart 4 Move reorder graphs on page option in order to move and reorder the charts click and hold on the header of the chart and drag it around the page Mayor Sources
45. the values set for the three options 1 2 3 4 If the values of the three options would change the permissions table would automatically reflect the changes In order to change an option follow these steps 1 click on the new value e g change visibility to my 2 confirm the change Integrating into an existing website In order to gather opinions from eCitizens an opinion map can be integrated into an existing website e g a pilot city website or a municipality website via the map s unique URL The facilitator can provide the webmaster of the target website with the map s URL or a piece of HTML code that will be used to integrate the opinion map When deciding to send the HTML code to the target webmaster the facilitator can make a choice between two representations of an opinion map e editable e read only An editable representation of an opinion map allows eCitizens to express their opinions by setting pins on the map Setting a pin is done by right clicking on the desired location on the map and filling in the text box that pops up In order to set a pin and express an opinion a visitor must log in using a social media account Twitter or Facebook Also all the opinions previously expressed by other eCitizens are available for reading by clicking on the visible red pins The current visitor s opinions if any are marked by blue pins One can use this option during a campaign to collect opinions A read only represen
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