Home

Messenger User Manual

1. TEXT RESPONSES Tara a 97 O43 Message Order Tab re cied eradst cates Sateen cate Sanaa Oe cde ee ea encase cetdead ates 99 Did TIM AQ SS aia 100 5 45 Header INFORMATION Tab a E eae tess 100 5 5 UL COS gic sse conn A II 103 WOO FAD AAA A E 103 5 9 2 Dispaten Printers Tai aida lid basica 103 20 0 Image Capable Fabicaiat lidere 103 AR A A II A A ee eee ed 105 5S AWORIN T A ne ten aria e oan tactic awsnened ait E E 106 GF TINT AG SA A a oa saat c aw E dann a iat cs vaumeeate ad amine E 107 5 6 SOUNO PICICICNCCS amaral aa AN aai aea 107 Chapter 6 Terminal Preferences meine aS 109 6 1 Mailbox FICIOCICIC CS A A ina 109 Ver 3 00 Table of Contents 3 OpenFox Messenger User Manual THIS PAGE INTENTIONALLY LEFT BLANK Ver 3 00 Table of Contents Chapter 1 Introduction and Overview Law enforcement systems continue to demand not only more information but different types of information As more and more different data is made available to law enforcement the need arises for a standard method of formatting that data NLETS is leading the law enforcement community in the move to using XML data formats The Joint Task Force on Rap Sheet Standardization the American Association of Motor Vehicle Administrators and others have been involved in designing XML based standardized response formats Along with XML formatted responses law enforcement systems are demanding the ability to share images and other binary document
2. Inbox Sent Ld Save oy Trash Drafts Se Search User Source lt R IS IS Summary E Free Format 2 OpenFox Commands NCIC ca ni PPTA ANA A A Y Attachment Revert Settings 2 7 5 Options Menu The options menu allows you to access the Messenger preferences and controls to affect the message preview pane The items available under this menu are discussed in the below table Name Description Preferences Please see Chapter 5 User Preferences Preferences Chapter 6 Terminal Preferences Please see section 4 3 Code Lists Used for troubleshooting purposes You should only use this Presentation Styles item when directed to by support personnel HTML View The default view In the message preview pane For normal software use this item should be selected Used for troubleshooting purposes You should only use this XML View E item when directed to by support personnel Used for troubleshooting purposes You should only use this Debug View item when directed to by support personnel Items available under the options menu Ver 3 00 Chapter 2 Mailbox Window 22 Messenger forms allow you to fill out and send law enforcement transactions to the OpenFox Message Switching System Using forms eases the process of sending transactions and maintaining records that you may have entered into NCIC or state Chapter 3 Forms databases While you can use the command li
3. Mailbox for RYAN Inbox Message RQ Dest LIC LIY LIT F2 DQ Dest NAM DOB F2 amp jot QW NAM DOB SEX F Inbe m sen QV LIC LIS Fs Example of the quick query menu 2 7 3 Sort Messages Menu The sort messages menu provides you with an alternate method of changing the message order in the message list control While you can change the order by clicking on one of the column names you can also use this menu For more information on changing the message order please see section 2 2 Message List Mailbox for RYAN Inbox Message Quick Queries Vier a of _ Sorting Locked By MKE G RYAN s Folders By User Inbox Sent kd Save By Summary ef Trash By Date Drafts T Ge Search By Type By ID E Free Format By New A OpenFox Commands By Size a NCIC Revert Settings Mau rn Example of the sort messages menu By Source Ver 3 00 Chapter 2 Mailbox Window 21 OpenFox Messenger User Manual 2 7 4 View Columns Menu The view columns menu provides you with an alternate method of choosing which columns in the message list control are visible or hidden While you can change this setting by right clicking on the column names you can also use this menu For more information on showing or hiding columns in the message list control please see section 2 2 Message List Mailbox for RYAN Inbox Message Quick Queries Sort Messages 20d 3 04a ES RYAN s Folders
4. Start Stop None Turns automatic printing on or off See section Auto Print 4 4 Printing View in Nora Opens the selected message s in an external Browser browser window such as Internet Explorer Move E gt None Allows you to move the selected message s to another mail folder Allows you to save the message s or images from the message s to your computer eli ACAD B Ctrl U Selects the oldest unread message in your inbox essage Select Selects the other response s that were returned Related E Cirl G to the same query as the message you have Message s currently selected Select All Ctrl Shift A Selects all messages in the folder Clear Ctrl Shift C Clears the selection so that no messages are Selection selected Reverses the selection so that all messages Reverse which were not selected are now selected and Ctrl Shift R Selection all messages which were selected are no longer selected Actions available under the messages menu vas Open in New Ver 3 00 Chapter 2 Mailbox Window 20 OpenFox Messenger User Manual 2 7 2 Quick Queries Menu The quick queries menu lists the various quick queries that have been setup by your governing agency Quick queries are short format methods of running common queries from the quick query bar command line interface The quick query bar is described in section 2 4 Quick Query Bar and you can find more information on quick queries in section 4 2 Time Savers
5. WGT 175 EYE BRO HAI BRO SKN DRK SMT SC R HND FPC 121011C0141159TTCI13 MNU AS 123456789 soc 123456789 OLN 11111111 OLS MD OLY 1999 OFF HOMICIDE WILLFUL KILL E Copy DOW 19981201 oca 1i23456273 Select All wno 635F1129 cTr MD1012617 7 MIS EXTR EAST OF MISSISSIPP AND OTHER ASSORTED THINGS THI D Right click menu item to search for text in a message a qu See ee es eee COLLECT DRIVE AND STEAL Code Lookup When you choose this option Messenger opens a search bar at the bottom of the preview pane You can enter search text into the text box Clicking the Next and Previous button cycles through each occurrence of the search text You can dismiss the panel by clicking the close button on left hand side of the panel 2 Find homicide O Next Previous Highlight Search panel at the bottom of the preview pane If the search text you enter does not appear in the message content the text box turns red and the panel reports that no matches were found 4 Find See O Next O Previous Highlight EJ No Matches Found Example of no matches being found The search panel remains open until you choose to close it by clicking the close button at the left hand edge If you select a different message the search panel remains open and the search is performed on the new message This means that you can quickly search your returns by entering search text and browsing through the messages the your inbox 2 4 Quick Query Bar The
6. Drivers Information a a Sex Offender Registry a P Supervised Release A OpenFox Commands al DEMO ORI CP0000021 Logged in as nal ccessibility User Session Window Toc Y Article Validations Raffle gt Y Sent H Save of Trash Drafts Search E Free Format amp NCIC Article Boat Gun Identity Theft 02 il A Image License Missing Person NICS ORI Other Transaction Protection Order Protective Interest Boat Gun identity Theft Mi Image License Missing Person NICS ORI Other Transactions Protection Order Protective interest Securities Sex Offender Registry Supervised Release Unidentified Person Vehicle Vehicle Boat Part Gang Terrorist Wanted Person D tL E DS Ce A MD MENE SY Te MIA ZE AN AEN lt N Example of forms menu left and the forms tree right Note the structure you see in Messenger may be different than the one pictured above Ver 3 00 Chapter 3 Forms 23 OpenFox Messenger User Manual You can also access Messenger forms by typing either the name of the form or the message key MKE that you want to send into the quick query bar For more information please see section 2 4 Quick Query Bar Finally you can create custom hotkey combinations to open forms This topic is described in detail in section 5 2 Form Preferences 3 2 Arch
7. Gun Query ShiftF5 t 02 A Image License E Missing Person NICS Y ORI id Other Transactions a Oy N Es a a QG Gun Query ctrl Alt v Shift FS v W Update Automatically Open Form at Logon Click on a form and press the move out button to move it out from a folder 5 2 1 1 Favorite Forms Properties When you have selected one of the forms from your favorites you can change the name and keyboard shortcut in the bottom part of the screen Qw Wanted Query Cti Alt v Shift F1 v Update Automatically Open Form at Logon Select a favorite form and you can change the properties in the bottom part of the screen After making changes to this part of the screen you must click the Update button to have your changes saved If you do not click the Update button then you may lose your changes Qw Wanted Query Ct Alt vi Shift F1 v Update Automatically Open Form at Logon Be sure to click the update button after making any changes The left most box shows the name of this favorite form The next box allows you to change how this favorite form shows up in your menu we Wanted Query Ctri Alt vi Shift F1 v of update Automatically Open Form at Logon The first box identifies the form and the next box allows you to change the display text Next are three checkboxes and a drop down list You can use these controls to setup the keyboard shortcut to access this form For example if you check the Sh
8. that is longer than the time chosen by your governing agency this does not change the Messenger behavior Messenger examines whichever time frame is shorter and deletes messages after that timeframe has passed Message Life Time This setting allows you to change the amount of time must pass before messages on this workstation are automatically deleted Please note although you may set this value for a longer time than specified by the enterprise setting it will not have any effect y Override 7 days v Example of changing the message life time to seven days Message Cache Size Messenger maintains a cache of the last messages you have viewed The size of this cache is also the maximum number of messages that you can view at the same time If you want to be able to view more messages at the same time then you can increase the size of the cache However please be aware that increasing this setting too much may affect the performance of Messenger and change the minimum system requirements listed in the OpenFox Desktop Administrator Manual Ver 3 00 Chapter 6 Terminal Preferences 110 OpenFox Messenger User Manual Message Cache Size This setting allows you to adjust the number of messages that may be viewed at the same time in the message preview However setting this value to a large number may impact the performance of Messenger on your machine y Override 15 Messages Example of changing the cache size to 15
9. window E Terminal DEMO ORI CP0000021 Forms Accessibility User Session Window Tools Help Mailbox for FOX Inbox Message Quick Queries SortMessages View Columns f 2p c r s abya OAS a Received Time 16 9 Code List Lookup Y Messenger User Preferences Saale SR war eae Preje 29g ho AAA Y tr br scar 3 Inbox 16 4 Sent Summary QW Refresh Presentation Styles El ma i View Message Detail HTML View ef Trash E Drafts XML View Se Search Y 1L0102BH MRI 0032218 Debug View Choose the Messenger terminal preferences item from the options menu The Messenger terminal preferences are organized into two categories mailbox and quick queries The quick query terminal preferences cannot be changed from within the software For more information on modifying the quick query settings please contact your governing agency 6 1 Mailbox Preferences These preferences allow you to change the characteristics of the Messenger mailbox disk files These settings are technical in nature and you should only change them if you have been so instructed by IT or support staff If you do make changes to these settings you need to completely exit OpenFox Desktop and launch the application for the changes to be applied Mailbox Size This setting allows you to change the amount of space on your local hard drive that is allocated for storage of messages in your mailbox folders When the local ha
10. 4 Messenger Features OpenFox Messenger provides a unique combination of power ease of use and information security The previous two chapters provided a tour of the two major parts of the Messenger interface the mailbox window and transaction forms and this chapter assumes that you are familiar with that material 4 1 Message Flow The central purpose of Messenger is to facilitate sending transactions to the OpenFox Message Switching System and viewing the responses that are returned The transactions may be inquiries record maintenance transactions hit confirmation messages etc This section describes how messages flow through the Messenger software 4 1 1 Submitted Messages When you submit a message to the system whether you use a form or the quick query bar a copy of that message is stored in your sent folder You can select your sent folder to view a history of the transactions that you have sent Also your most recent transactions are listed under the recent transaction list item in the upper right corner of the mailbox window gt FOX s Folders ef Trash A a Drafts Se Search Example of the sent folder left and the recent transaction list right You can recall a transaction in the sent folder by selecting a message and performing the view in form action TO do this from the recent transaction list simply click on one of the items under the icon If you sent the transaction from a form Me
11. BRO MAT BRO SKM DRK SMI BC R HND FPC 121011C0L41159TTCI13 MNV AS 123456789 500 1234567 OLW 11111111 OLS MD OLY 1999 FE HOMICIDE WILLFUL KILL POL OFF GUN i E6EGLEGGLEGEGEGEGEGLGLOS DOODSODOSODOODODOCDODOON 10 00 23 Example of the side by side right layout Ver 3 00 Chapter 5 User Preferences 82 OpenFox Messenger User Manual Message Quick Queries Sort Messages View Columns Options 10d y 8848087 ba 9 CEE a Su Date Y 11 0215 oO Ot 11 16 40 11 16 39 11 16 39 11 09 47 11 09 47 10 59 43 NLETS 10 59 07 10 58 59 Validations 1058 53 10 58 48 10 58 43 10 56 15 10 56 15 10 56 15 10 54 12 10 54 07 10 54 06 10 00 23 10 00 23 View Message Details 110102BH MR10032178 cP0000021 MKE WANTED PERSON CAUTION ARMED AND DANGEROUS LIMITED EXTRADITION SEE MIS FIELD ORI CP0000004 WAM MYRECORD TEST SEX M RAC W POB TX DC WST 175 EYE BRO HAI BRO SKN DRK SMT SC R HND FPC 121011C0141159TTCI13 MNU AS 123456789 soc 123456 OLN 11111111 OLS MD OLY 1999 KILL POL OFP GUN E Free Format OpenFox Commands OO IO DODESDODBDODODODODOBOBOO NO IO 4 JA Ea Message Quick Queries Sort Messages View Columns Options aby UOZAS ba 95 OBB Su ton Received Time 17 50 01 08 20 13 source ORT INNCICUOD Sent FREE ke Save QWA NAM MYRECORD TEST DOB 19500101 SEX M IND __ rats
12. Features 63 OpenFox Messenger User Manual 4 6 Images OpenFox Messenger natively supports images whether the images are returned from NCIC an instate hot files database a driver license return in state and out of state or as part of an NLETS TIPS Targeted Interstate Photo Sharing message 4 6 1 Viewing Images Images are displayed directly in line with the content of a message You do not need to perform any action to view an image in a return LIC DFE987 MD 2003 PC VIN 3J357K5D012345 1975 OLDS CUT 2T BLU N1IC W146203706 DTE 19991205 1400 EST IMMED CONFIRM WARRANT AND EXTRADITION WITH ORI NO RECORD VIN ABC123DEF45678901 VERIFY VIN ABCI23DEF45678901 IT DOES NOT CONFORM TO VIN STANDARDS FOR 1981 AND LATER VEHICLES MRI 32134 IN NCIC 9 AT 20AUG2013 09 51 48 OUT DEMO 10 AT 20AUG2013 09 51 48 Example of an NCIC return containing an image Sometimes certain messages may contain images that are too large for you to see all at once This is especially common with driver license photos You can limit the maximum size of an image in your user preferences screen Under the Messenger message display image preferences there are two options One restricts the maximum height of an image and the other restricts the maximum width of an image By default the checkboxes are not selected which means Messenger does not place any limits on the size of an image If you select the checkboxes then you can specify
13. LIC X7Y84W 09 07 34 08 20 13 Y C U gt AEA L m AANTEEL A O STO AA DOOM O A Mm OS an 3 Example of selecting messages There is a maximum number of messages that can be displayed at the same time By default this setting is ten messages however you can adjust this setting in the Messenger terminal preferences For more information please see the section 6 1 Mailbox Preferences 2 3 Preview Pane The contents of selected messages are displayed in the preview pane The preview pane is typically the largest control in the mailbox window and an example of it is shown below Summary ov EEC ABCI23 1L0102BH MRI0032125 cP0000021 Hit Confirmation J o o doo S S S S MKE STOLEN LICENSE PLATE ORI MD1012600 LIC ABC132 LIS MD LIY 2010 LIT PC DOT 19981030 OCA CS1234 MIS STOLEN PLATE FROM THE CAR ON THE DRIVEWAY NIC P000002154 DTE 19981101 0000 EST ORI IS ANY CITY PD MD 301 555 1234 IMMED CONFIRM RECORD WITH ORI MRI 32126 IN NCIC 8 AT 20AUG2013 09 07 51 OUT DEMO 7 AT 20AUG2013 09 07 51 Example of the message preview pane You can highlight text in the display by clicking and dragging the mouse over the text If you have any difficulty highlighting a single line of text you may find it easier to click after the last letter and drag your mouse to the beginning of the line When you ve selected text in a message you can right click to either copy the text or print the text that you have selected For more information
14. Setup dialog box by choosing the print option from the Message pull down menu Dispatch Mode Printing Dispatch mode check box under the mode tab In dispatch mode you configure your printer settings under the printers tab This tab lists the printers that are connected to your computer A printer shows up in this list if you can print to it from standard Windows applications such as Microsoft Word Printers Preferences Mode Dispatch Printers Messenger Printers Name A __ Type Selective Auto Adobe PDF Image Capable Brother MFC 7440N Printer Image Capable I A Brother MFC 7440N Printer Home Image Capable Brother PC FAX v 2 1 Image Capable Fax Image Capable Microsoft XPS Document Writer Image Capable PaperPort Image Printer Image Capable Send To OneNote 2010 Image Capable M 10 1 1 17 CLJ 4650 Image Capable 10 1 1 17 P2055dn Image Capable 10 1 1 17 clj 4700 Image Capable 110 1 1 171j 4014 Image Capable Change the Properties of the Highlighted Printer Type of Printer image Capable w Set Selective Printer SetAutoPrinter PageSetup Clean Extra Line Feeds o FontAdust o Example printer list preferences The name column reports the name of the printer and the type column indicates if the printer is setup as an image capable or dot matrix printer Please be aware that Messenger cannot detect whether a printer is image capable or dot matrix You must choose the pr
15. Type WP Wanted Person v Requester SAWATZKY RYAN Requesting Agency CPIAGENCY Name MYRECORD TEST Phone Extension Date of Birth 19500101 Fax es hid e Court Order 2ex Mm Warrant Clicking on the link opens the YQ form and fills in the data from the return You can also access the message cast options by right clicking on a message in the message list control MKE Source Summary QV IDACS QV LIC X8I96W ACK SWITCH QV LIC X8I96VW QW NCIC QW NAM MYRECORD TEST DOB 19500101 QW YQ Wanted Person NAM MYRECORD TEST DOB 19500101 SEX M Message cast options under the right click menu The message casting options that are available vary from state to state and you should check with your governing agency to determine the options that are available to you However Messenger provides the following casting options in most locations e Send a hit confirmation YQ when you receive an NCIC hit e Respond YR to a received hit confirmation request YQ e Mark an NCIC record as located after the hit has been confirmed by the entering agency e Send QR and IQ queries directly from NCIC III responses e Prefill the demographic data of an NCIC enter wanted person EW transaction from the data in an NCIC III response 4 2 2 Store amp Get Form Fields Messenger includes a feature that allows you to copy the data from one form and paste it into another form The action used to save the
16. Ver 3 00 Chapter 4 Messenger Features 54 OpenFox Messenger User Manual Message Quick Queries SortMessages View Column Ay DTWAAaL e Sle a The print icon on the mailbox window toolbar You can turn on automatic printing by pressing the auto print icon on the mailbox window toolbar To turn off automatic printing simply press the button again gt als Sah The auto print icon and the icon when automatic printing is turned on right lf you always want to have automatic printing turned on you can change your preferences to have Messenger turn on automatic printing as soon as you log onto Messenger Under the auto printing tab check the auto print on by default box Printers Preferences Mode Dispatch Printers Image Capable DotMatrix Auto Printing images Auto Print Defaults On Unattended Printing Messenger will turn on automatic printing Messenger will print messages that arrive at when you log onto your workstation your workstation while the display is locked Auto Print when Display is Locked Option to turn on automatic printing when you log on 4 4 2 Image Capable vs Dot Matrix Messenger allows you to print to both image capable i e inkjet printers and to dot matrix i e continuous feed printers When you print to an image capable printer Messenger prints the message just like you see it on your computer screen However when you print to a dot matrix style printer only the text of the
17. a limit Ver 3 00 Chapter 4 Messenger Features 64 OpenFox Messenger User Manual Message Display Preferences Ye i i gt ANY eee Image Height Image Width Messenger allows you to restrict the height at Messenger allows you to restrict the width at which images in a message are displayed which images in a message are displayed v Maximum Image Height pixels 256 V Maximum Image Width pixels 256 __ Example of restricting image height and width to 256 pixels which is the same maximum size as an NCIC image 4 6 2 Printing Images Messenger allows you to print just the image or images from a message You can do this by clicking the right mouse button on an image and select the print image item When you choose this option Messenger prints the image that you clicked on LIC DFE987 MD 2003 PC VIN 3J357K5D012345 1975 OLDS CUT 2T BLU N1C W146203706 DTE 19991205 1400 EST IMMED CONFIRM WARRANT AND EXTRADITION WITH ORI NO RECORD VIN ABC123DEF45678901 VERIFY VIN ABCI23DEF45678901 IT DOES NOT CONFORM TO VIN STANDARDS FOR 1981 AND LATER VEHICLES Find in Document Code Lookup MRI 32134 IN NCIC 9 AT 20AUG2013 09 51 48 OUT DEMO 10 AT 20AUG2013 09 51 48 Example of right clicking on an image to print it Additionally you can choose the print images action from the mailbox window toolbar or from the message menu This action prints all the images in all the messages that you have selecte
18. all left mailbox widow layout with both mail folders and form tree hidden If you choose to hide the form tree then you can still use the form menu in the upper left hand corner to browse through the available forms If you choose to hide the mail folder list then Messenger displays buttons on the mailbox window toolbar to switch between mail folders These buttons are shown below w Y id Y Y ict Example of the mail folder buttons on the toolbar 5 1 3 Window Tab The window tab contains options that affect what happens when you open a message in a separate window Maximized Window If this item is selected then the separate window is maximized when you open a message Otherwise the size of the separate window is chosen in the next option Maximized Window The new window will take up your entire view New Window is Maximized New window is maximized option Window Size This item allows you to choose how large the separate window is when it first opens You choose the size as a percentage of your overall OpenFox Desktop window For example if you choose 50 then the window is half as tall and half as wide as the main Desktop window Ver 3 00 Chapter 5 User Preferences 84 OpenFox Messenger User Manual Window Size Otherwise you can change the size of this window as a percentage of your view 23 3 40 55 60 HB Window size option 5 1 4 Unread Tab The unread tab contains settings you can use to chan
19. and how those images are arranged Print Landscape v Print in Color 33 aaa 3 aasa aaj aaa e 1 Per Page 2 Per Page 4 Per Page 9 Per Page Use these preferences to change how the print images action behaves 5 6 Sound Preferences The sound preferences allow you to change whether sounds are played and which sounds are played when certain types of messages are received at your terminal These preferences are driven off the various Messenger mail types and for more information on mail types please refer to section 2 2 Message List The settings for each type of mail message are listed in an outlined box For example the settings for the error mail type is shown below Error _ Override Listen Example of the sound settings for the error mail type In the above example the override check box is blank This indicates that the default sound settings are used when messages of this type are received by your terminal The default sound settings are determined by your governing agency and any requests or inquiries about changing them should be directed to your governing agency In the error mail tyoe example shown above the settings indicate that a sound called ERROR is played You can listen to this sound by pressing the listen button Error By default the ERROR sound is played Ver 3 00 Chapter 5 User Preferences 107 OpenFox Messenger User Manual lf you would like to change this behavi
20. appears once to mean Boerne Trailer Mfg and another time to mean Inter National Crane amp Trailer Inc In order to provide code lists that completely match the information in the NCIC 2000 Code Manual the Messenger drop down list also contains two items with a code value of BOER Ver 3 00 Chapter 4 Messenger Features 49 OpenFox Messenger User Manual Vehicle Make Vehicle Make BOCK Bock Products Inc BODZ Bod Eze BOER Boerne Trailer Mfg INSG Instigator Inc INTG Integrity Custom Trailers INTY Integrity Trailers Inc BOIS Boise Cascade Mobile Home BMEQ Boise Mobile Equipment OPED Bolens INME Intermeccanica BOLR Boler Mfg Ltd IMCO Intermountain Wholesale Inc 4 gt 4 The code value BOER appears multiple times in the drop down list BOER Inter National Crane amp Trailer Inc INTC Interconsult Mfg Co lf you type the letters B O E R into the drop down list Messenger selects the BOER code but it does not know if you mean the BOER for Boerne Trailer Mfg or the BOER for Inter National Crane amp Trailer So Messenger displays a special item which is called a multiple meanings code Instead of trying to guess at which code meaning you meant to select Messenger displays the following Vehicle Make BOER Multiple Meanings v Example of typing B O E R into the drop down list When a multiple meanings code is sel
21. as Unread Draft Messages When you choose to save a form as a Draft message a new message is stored within your Drafts folder Mark as Unread Unread tab preferences Ver 3 00 Chapter 5 User Preferences 85 OpenFox Messenger User Manual 5 1 5 Draft Tab The draft tab allows you to change the behavior of Messenger when you save a form as a draft or template Close Form lf this item is selected then Messenger closes your form after you save it as a draft or template Go to Drafts Folder lf this item is selected then Messenger automatically directs you to your drafts folder after you have saved a form as a draft or template Apply Form Rules If this item is selected then Messenger checks the form against the normal NCIC rules when you save the form as a draft or template If this item is not selected then Messenger bypasses those rules Mailbox Layout Window Unread Draft Received Messenger allows you to save any form to a draft message You can save a form to a draft by clicking the Draft button on the form If the form has no Draft button then you may choose this option by clicking the upper left corner of the form Close Form Go to Drafts Folder Messenger will close the form after you have chosen Messenger will automatically take you to your Drafts to save the form to a draft message folder after you have chosen to save a form to a draft y Close Form Y Go to Draft Folder Apply Form Rul
22. code Additionally you can select a code by typing the code value into the drop down list For example suppose that you are filling in the place of birth POB field and the individual was born in Illinois You may know that the code value for Illinois is IL When you get to the POB field you can simply press and then L to select the code As you type into the field Messenger attempts to guess what code you are typing so when you first oress the letter Messenger guesses you are typing IA for lowa Simply keep typing and when you press L Messenger displays the code for Illinois Ver 3 00 Chapter 4 Messenger Features 46 OpenFox Messenger User Manual Place of Birth v Place of Birth IA lowa v Place of Birth IL Illinois v Example of typing into a code list First there is no code selected top Next after pressing I Messenger guesses you are typing IA Finally when you press L Messenger selects IL for Illinois Please remember that you must type the code value not the code description to select a code by typing into the drop down list 4 3 2 Code List Search The above method works fine if you know the code value but what if you don t In this case you can use the code list search feature to lookup a code by its description You can right click on a drop down list and select the code list search item or you can press Ctrl F You can use this feature on any code list in a Messenger form Ma
23. data on a form is called the store form fields action and you can perform this action by pressing Cirl S on your keyboard If you then go to a different form you can paste the information by performing the get Ver 3 00 Chapter 4 Messenger Features 36 OpenFox Messenger User Manual form fields action or by pressing Ctrl G on your keyboard These actions and reminders of the keyboard shortcuts are listed under the form system menu YQ NLETS Hit Confirmation Request Restore Ctrl Minimize Print Close Close All Close Others Refresh Reset Form Size Pack Submit Save Draft Clear Store Form Fields et Form Fields Add to Favorites Form YQ Version DEV000108 Get and store form field actions By default Messenger automatically performs the store form fields action when you submit a form This means that you can simply fill in a query form submit it go to your next query form press Ctrl G and the data from your last query is filled into the new form This feature makes it very easy to run multiple queries on the same individual If you would like to disable this feature or turn it on if it is not working for you please see the section 5 2 Form Preferences Header Information DE Information ORI CP0000021 CPI Test and Development A Message Key QW Query Standard Control Field OR CP0000021 CPI Test and Development Test Message Test Message Ee By NAM ByLICIVIN ByNIC Pu
24. message is printed because these printers do not support images or photos 4 4 3 Dispatch Printing Messenger printing operates in either Windows mode or dispatch mode By default Messenger operates in dispatch mode In this mode you setup your printers once and then when you print Messenger uses your settings This mode works best if you don t change what printer you want to use very often You setup your printers in your user preferences screen To check what mode you are in open the mode tab in the printers preferences screen lf the dispatch mode box is checked then you are in dispatch mode If the box is not checked then you are in normal mode Ver 3 00 Chapter 4 Messenger Features 55 OpenFox Messenger User Manual Printers Preferences Mode Dispatch Printers Dispatch Printing In dispatch printing mode Messenger will use whatever printers you have configured in the Printer List tab When you choose to print a message Messenger will print out to the printer you have chosen as your Selective printer When you turn on automatic printing Messenger will print out to the printer you have chosen as your Auto printer in normal printing mode Messenger will function like a standard Windows program The first time you choose to print Messenger will popup a Print Setup dialog box When you choose to print again Messenger will reuse the same settings In this mode you can always get back to the Print
25. messages 5 4 2 Text Responses Tab This tab contains options you can use to adjust how Messenger displays text based responses For example this includes responses from NCIC and administrative messages Ver 3 00 Chapter 5 User Preferences 97 OpenFox Messenger User Manual Wrap Text Messenger wraps the text of a message to ensure that you dont see a line of text that scrolls off your screen By default Messenger wraps text at eighty characters However you can adjust this setting with this preference Setting the value lower results in more narrow messages and setting the value higher results in wider messages Please note that some responses use text columns to organize information and these messages may not display correctly if you adjust this value lower than eighty 110102BH MR10032178 cr0000021 Hit Confirmation MKE WANTED PERSON ARMED AND DANGEROUS LIMITED EXTRADITION ORT CPOO00004 MAM MYRECORD TEST St CAUTION SEE MIS FIELD X M HA WT 175 EYE BRO HAI BRO SKH DRK IMT 9C R HND FPC LZLIOLICOL4LISSOTTCIL3 MNV AS 123456789 sor OLM 11111111 OLS MD OLY 1999 OFF HOMICIDE WILLFUL KILL POL OFF GUN DOW 19981201 oca 123456273 WNO 635F1129 CTI MD1012619 MIS EXTR EAST OF MISSISSIPPI ONLY AND OTHER ASSORTED THINGS THAT ARE MOT GOOD LIC ABCL23 LIS MD L1Y 2000 LIT PC VIN 261FP2263X2145000 vYr 1999 VMA PONT VMO VEN VST 2D VCO BLU ORI IS ANY CITY PD MD 301 555 1212 pOB 1950101 lt S DOB 19520912 AKA DEE
26. mouse cursor over a field You can also display the tooltip information by pressing Ctrl F1 when the keyboard cursor is in the field _ By NAM DOB By OLN Query by Name Date of Birth Name MYRECORD TEST Date of Birth Sex Must be a valid Gregorian date YYYYMMDD Example of a tooltip Ver 3 00 Chapter 3 Forms 28 OpenFox Messenger User Manual You can disable tooltips in your user preferences For more information please see section 5 2 Form Preferences 3 3 6 Navigation You can navigate through all fields on a form via the keyboard by pressing the Tab key to jump to the next field Pressing Ctrl Tab jumps to backwards to the previous field You can also simply use the mouse to click on a field to navigate directly to that field When you navigate to a field that field is said to be focused When you type on the keyboard the text is entered into the focused field By default Messenger reports what field is focused by highlighting the field in yellow color By NAM DOB By OLN Query by Name Date of Birth Name MYRECORD TEST Date of Birth Sex v The name is focused indicated by its yellow color You can quickly navigate to some fields by pressing key combinations on your keyboard These shortcuts are indicated by an underlined letter in the field name If one of the letters is underlined then you can hold down the Alt key and press that letter to navigate directly to that field Query by L
27. quick query bar is located at the very bottom of the mailbox window and it serves as a command line interface to the message switching system From this control you can free type any single line transaction and press Enter to submit it to the system OW NAM MYRECORD TEST DOB 19500101 Running a query from the quick query bar You can run OpenFox Message Switch commands and reports from this control and you can open Messenger forms by typing the name of the form or forms and pressing Enter The quick query bar maintains a history of your recent transactions which you can access by pressing the up arrow key on your keyboard QW DO RQ Example of opening the QW DQ and RQ forms from the quick query bar Ver 3 00 Chapter 2 Mailbox Window 16 OpenFox Messenger User Manual 2 5 Form Tree The bottom left corner of the mailbox window allows you to browse the list of available transaction forms Your forms are organized into a structure of folders similar to how you can organize documents on your computer The organization of the folder is set by your governing agency and if you have any questions or suggestions on the structure please direct those to your governing agency contact 2 NCIC Article A Boat A Gun Identity Theft i image License Missing Person nics ORI Other Transactions A Protection Order Example of the form tree control Please be aware that your governing ag
28. session with the message switch These files are stored under the CPI folder and the location of this folder is best described in the OpenFox Desktop User Manual File Path Index File CPI Messenger Mail Folders dat Log Data CP1 Messenger Mail Mail dat OpenFox Messenger also requires access to the local file system to store images and other binary documents contained in messages To maintain information security Messenger deletes these files when the user exits the software Information Path Images and Binary Documents CPI Messenger TempObjects Ver 3 00 Chapter 1 Introduction and Overview 7 OpenFox Messenger User Manual THIS PAGE INTENTIONALLY LEFT BLANK Ver 3 00 Chapter 1 Introduction and Overview Chapter 2 Mailbox Window Most of the user interaction with Messenger occurs within the Messenger mailbox window This window provides access to the message logs transaction forms anda command line interface to the system The mailbox window is styled after standard email programs such as Microsoft Outlook Mozilla Thunderbird Gmail etc You may choose to change the layout of the window through the user preferences and more information is available on this topic in the section 5 1 Mailbox Preferences The main components are identified below in the default layout E li ES Mailbox for RYAN Inbox Message Quick Queries Sort Messages View Columns Options A E Y JOUZJAZ FSO SF D
29. the list of messages in your inbox Jumping down to the quick query bar allows you to quickly run an inquiry and jumping back up to your inbox messages allows you to quickly view the responses you have received The action to jump to the inbox messages is listed under the accessibility view folder menu and the action to navigate to the quick query bar is under the accessibility move focus to menu The keyboard shortcuts for these actions are Ctrl l and Ctrl Q Terminal DEMO ORI CPO000021 Logged ina E Terminal DEMO ORI CP0000021 Logged in as FORE Forms Acc User Session Window Tools View Folder gt Forms Ctrl C Mail Folders Ctri L Q k of Messages Ctri M Message Preview Cw y User Session Window ats bed Save of Trash Cti T G FOX s Folders Sa Drafts c c G FOX s Folders 3 Inbox S Search c 3 Inbox Action to jump to inbox messages left and the quick query bar right 4 2 6 Favorite Forms You can build your own list of favorite forms through your preferences screen When you add a form to your favorites it appears at the top of the form menu outside any folders so you can quickly navigate to it and open it Additionally you can configure a keyboard shortcut to open the form and you can have the form open automatically when you log on The easiest way to add a form to your favorites is to select the add to favorites item from the form system menu Ver 3 00 Chapt
30. use different ORI box and then enter the ORI into the text box Please consult your support or IT staff to determine if you should use this setting User ORI Messenger will typically default the ORI field to your workstation s associated ORI This value is reported at the top of your screen following your terminal mnemonic However certain forms may be configured to default to a different ORI Messenger allows you to specify the ORI to which these forms should default Some forms will default the ORI field to a value other than your workstation s assigned ORI You may change what ORI value is used in the control below If you leave this setting unchecked or blank then Messenger will use your workstation s assigned ORI Please contact your supervisor regarding which forms will use this value Use Different ORI This option controls if the ORI used by certain Messenger forms Ver 3 00 Chapter 5 User Preferences 94 OpenFox Messenger User Manual 5 3 General Preferences The general preferences category contains options that do not fall into any of the other categories Remember Opened Forms If this option is selected then when you log on Messenger automatically opens the forms that you had open the last time you logged off Messenger also populates the data that you had entered into the forms Please be aware that turning this option on may slightly increase the amount of time it takes to log onto the system Opened Fo
31. vets Pose aioe eam ewan rand eee Pot cee eens yen tees 22 Chapter 3 ad gL Lee eee eee ne mre Sin Rone me Par as 23 gle CS oi sige uth Gustan oan T a A E 23 SZL AC IC CHIC asa ari nal cen tle nasa nal AEE ed indo assel au naad E a 24 poet aneeeenecens aetna aeounsiedveaetase 24 32 2 meager MOMAN eeir a 24 Sa DA AS anaa a 6 sauseaeesaciansise none oaesauee ooo tesoazeueesosaveus 25 el AO OMAN RR O 25 Oe IS dae Po A ae saaeaseesense ae ssauatasauds set ecsasacecesesseecaeaneaee 25 E E ay lt RRR Seer O A PTL RYOTE MAP PPA CE SETUP Eee do ET 26 3 lca o nme Re eae ree E re a a ee ene eee ee 26 33 2 Mnm mand MAXIMUM Len tirarla ai 27 0 Unaracior Utero cilindradas 27 29 4 EO ROUNE S atadas accio onpalbr lirica 28 O OO DS italianos 28 ao NAVIA O marrano conca idr curp iro acosan 29 DS SEN Meni a ces 29 Ver 3 00 Table of Contents 1 OpenFox Messenger User Manual Chapter 4 Messenger Features s nieces serie nese arene iO 31 A T MOSS IDO FOW n A A AA A AA E A A A 31 A Submited Messages airar aaa a aas a a aaa 31 4 1 2 Responses and Received Messages ccccccsssseeecccseseececcceeceeecsuuueceeeeueaseeeessaageeeeesssaaeeeess 31 4 1 3 New Message Notification cccccssccecssseeeceesseeeceeeeecseseeeseaseeecseseecseseeessageeessegesensanseeeess 32 AsV Message DES eii 32 A a a a a a a a 33 4 1 6 Deleting Mess ads 33 4 1 7 Automatic Message Delete ccccconncc
32. your agency and all the operators are able to access It from their drafts folder When you forward an exact copy of the message you must supply the terminal mnemonic or station name in the destination fields You cannot forward exact copies by ORI or broadcast codes Please refer to the OpenFox Desktop User Manual for information on determining your terminal mnemonic You can also add your own text which will appear at the top of the forwarded message Ver 3 00 Chapter 4 Messenger Features 43 OpenFox Messenger User Manual Forward Message s Forward Message s To Destination 1 TERMINAL1 Please be aware that this feature only works when sending to other Messenger terminals Destination 2 TERMINAL2 Destination 3 TERMINAL3 Destination 4 TERMINAL4 Destination 5 TERMINALS Add a Note Text Field YOU CAN ADD ADDITIONAL TEXT OR COMMENTS TO THE FORWARDED MESSAGE BY ENTERING THEM IN THIS 2 AREA Screen to forward a message as an exact copy Forwarding the message as text opens the Administrative Message AM and inserts the content of the message into the text field This method allows you to forward a message to any device in the state including non Messenger terminals and you can forward the message to an ORI or broadcast code However this method only forwards the text of the message to the other device If the message is a richly formatted message i e an XML driver response or has a photo attached that inf
33. 12 DOB 19520912 DOB 19520912 AKA DEER JIM AFA DEER JIM AKA BUCK ROBERT J AKA BUCK ROBERT J Example of message highlighting left and with this option turned off right Bold Message Text If this option is turned on then Messenger makes all the text in a message bold Otherwise message text is displayed in the normal font 110102BH MR10032178 1L0102BH MRI 0032178 cP 0000021 cP 0000021 Hit Confirmation Hit Confirmation MKE WANTED PERSON CAUTION MKE WANTED PERSON CAUTION ARMED AND DANGEROUS ARMED AND DANGEROUS LIMITED EXTRADITION SEE MIS FIELD LIMITED EXTRADITION SEE MIS FIELD ornt CPOO000004 NAM MYRECORD TEST SEX M RAC W POB TX DOB 19500101 H ORI CP0000004 NAM MYRECORD TEST SEX M RAC W POB TX DOB 19500101 Hi wot 175 EYE BRO HAI BRO SKH DRK WGT 175 EYE BRO HAI BRO SKM DRK sur sc R HND SMT SC R HND FPC 12101100141159TTCI13 muv AS 123456789 soc 123456789 rrec 121011C0141159TTC113 mu AS 123456789 200 123456789 OLM 11111111 OLS MD 0OLY 1999 OLN 11111111 0LS MD 01Y 1999 OFF HOMICIDE WILLFUL KILL POL OFF GUN OFF HOMICIDE WILLFUL KILL POL OFF GUM DOW 19981201 oca 123456273 pow 19981201 0ca 123456273 WNO 63I5F1129 CTI MD1012619 wo 635F1129 CTI MD1012619 MIS EXTR EAST OF MISSISSIPPI ONLY KNOWN TO COLLECT DRIVE AND STE MIS EXTR EAST OF MISSISSIPPI ONLY KNOWN TO COLLECT DRIVE AND STE AND OTHER ASSORTED THINGS THAT ARE NOT GOOD AND OTHER ASSORTED THINGS THAT ARE HOT GOOD LIC ABC123 LIS MD L1Y 2000 LIT PC LIC ABC123 LIs MD 11Y
34. 2000 LIT PC vin 261FP2263x2145000 vrr 1999 Vin 2G1FP2263X 2145000 vyr 1999 VMA PONT VMO VEN VST 2D VCO BLU VMA PONT VMO VEM VST 2D VCO BLU ORI IS ANY CITY PD MD 301 555 1212 ORI 15 AMY CITY PD MD 301 555 1212 pOB 19501012 DOB 19501012 DOB 19520912 DOB 19520912 AKA DEER JIM AKA DEER JIM AKA BUCK ROBERT J AKA BUCK ROBERT J Example of default message display left and with this option turned on right 5 4 3 Message Order Tab These preference change the order in which messages are displayed in the message preview pane when you have selected multiple messages in your inbox Reverse Order lf this option is turned on then in the message preview pane the messages are listed in the order opposite of how they appear in the message list control Reverse Order This option makes Messenger display the messages in the order opposite of how they appear in the message list control _ Reverse Order Select this option to reverse the order that messages are displayed in the preview pane ACKs Last If this option is turned on then any acknowledgement messages are listed at the very bottom of the message preview pane Ver 3 00 Chapter 5 User Preferences 99 OpenFox Messenger User Manual ACKs Last When selected Messenger moves ACK messages to the very bottom of the message preview pane ACKs Displayed Last Select this option to move ACK messages to the bottom 5 4 4 Images Tab These preferences allow you to contro
35. 456789 soc 123456789 OLN 11111111 oLs MD OLY 1999 11 16 39 OFF HOMICIDE WILLFUL KILL POL OFF GUN mae LI i 10 JIDODOOBOSOO 11 09 47 DOW 19981201 oca 123456273 11 09 47 Wo 635F1129 CTI MD1012619 10 59 43 __ MIS EXTR EAST OF MISSISSIPPI ONLY KNOWN TO COLLECT DRIVE AND STEAL C 10 50 07 Example of the all right layout Hide Folders and or Forms Tree These items allow you to hide the mail folders list or the form tree from your mailbox window Hiding these controls may help if your computer screen is tight on space and you want more room to see your list of messages and the content of messages Ver 3 00 Chapter 5 User Preferences OpenFox Messenger User Manual Message Quick Queries Sort Messages View Columns Options 18d Y AZAIS 543939 04043939 Date Y 11 02 15 0 NA 17 50 06 0 QW 17 50 01 0 17 50 01 0 WA 1116400 N 11 16 39 0 11 16 39 0 11 09 47 0 ACK 1109470 10 59 43 0 11 02 15 08 21 13 lAM CPO000021 DEMO HERE IS AN IMAGE OF THE ET SUSPECT AND A C View Message Details HERE IS AN IMAGE OF THE SUSPECT AND A COPY OF THE WARRANT MRI 32196 IN DEMO 15 AT 21AUG2013 11 01 55 OUT DEMO 2 AT 21AUG2013 11 02 19 10 59 07 0 10 58 59 0 10 58 53 0 10 58 48 0 10 58 43 0 Ow 10 55 15 0 N 10 56 150 10 56 15 0 W 10 54 12 0 N 10 54 07 0 C 10 54 06 0 V 10 00 23 0 10 00 23 0 FEFLEFEGLEGEGEGFGEGGLGILOES ODOBODOBOODODODODOODOBOSO w E Ryan Work Mugshotjpg Y Warrant pat The
36. 5 Printer Preferences The printer preferences allow you to control how messages are printed by Messenger These preferences are organized into the following tabs mode dispatch printers image capable dot matrix auto printing and images 5 5 1 Mode Tab This tab allows you to switch between dispatch mode and normal printing For more information on these two printing modes please refer to section 4 4 Printing 5 5 2 Dispatch Printers Tab This tab allows you to configure your printer settings when operating in dispatch mode printing For more information on the preferences in this tab please refer to section 4 4 Printing 5 5 3 Image Capable Tab This tab allows you to configure the print options when printing to an image capable printer These preferences are used when you either print a message in normal printing mode or print a message in dispatch mode to a printer you have setup as an image capable printer Text Printing If you select this option then Messenger prints messages just how it prints messages to a dot matrix printer It uses a simple text format to print the message However please be aware that this option may result in strange results if you print any rich XML formatted returns i e driver license returns Additionally if this option is selected Messenger does not print images that are contained in messages Text Printing Messenger will print this message as if it were printing
37. Article E Article Query Shift F3 pr Boat E Boat Query Shift F4 zj Gun ARAS Shift F5 Identity Theft ate eau A Image 9 2 License Missing Person e NICS ORI id G Other Transactions bs DA manta bc Cr New Folder _ Update Press this button to create a new folder you can use to organize your favorites To move a form into the folder click on the form drag it over and drop it into the folder You can place folders within other folders as well so you can fully customize your forms menu if you so choose _ Favorite Forms Appear at the Bottom of the Forms List E Wanted Query _ Shift F1 E NCIC a E Vehicle Query Shift F2 Article E Article Query _ Shift F3 Boat E BoatQuery _ Shift F4 3 Gun Seng Bhi Identity Theft G New Folder e aa l Ty G Image G License Missing Person e NICS ORI Er Other Transactions A MA manta bc Cra New Folder Update Click on a form drag it over and drop it into a folder Ver 3 00 Chapter 5 User Preferences 90 OpenFox Messenger User Manual To move a form back out from a folder select it and click the move out button Favorite Forms Appear at the Bottom of the Forms List E Wanted Query _ Shift F1 ES NCIC a E Vehicle Query Shift F2 aP Article E Article Query Shift F3 Boat AER Dt of 2 Gun G New Folder Identity Theft t E
38. Form Tool Tips When you hover the mouse cursor over a form field Messenger displays a short popup message This message is called a tool tip If you find the tool tips distracting or annoying you can disable them through this preference Form Tool Tips Check this box to turn off the floating help boxes for all Messenger forms Disable Tool Tips Check this box to turn off the field popup messages Print in Landscape When you print a Messenger form a screen shot of the form is sent to your printer Normally this screen shot is printed in a portrait orientation however this preference allows you to print the form in landscape Ver 3 00 Chapter 5 User Preferences 92 OpenFox Messenger User Manual Print in Landscape Check this box to print all Messenger forms in landscape mode If this box is unchecked the forms will print in the same orientation as normal messages y Forms Print Landscape Check this box to print Messenger forms in landscape Store Fields when Submit a Form This option is turned on by default and it makes Messenger automatically perform a store form fields action when you submit a form This action stores the values of all the fields that you have entered into the form so that you can copy the values into another form Store Fields when Submit a Form Check this box to have Messenger automatically perform a Store Form Fields action whenever you submit a form Y Store Fields when Submit a For
39. Fox Messenger User Manual When the disk storage runs out Messenger begins to overwrite the oldest messages in your folders with new messages You can increase the amount of disk space reserved for Messenger in the terminal preferences Please see the section 6 1 Mailbox Preferences for more information 2 Menu and Toolbar Located along the top of the mailbox window the menu and toolbar allow you to access program actions The menu bar contains several pull down menus including the Message Quick Queries Sort Messages View Columns and Options menus Several of the most commonly used actions are also available on the toolbar These actions are identified by icon If you do not know what action is performed by clicking ona particular icon please look for the same icon under one of the pull down menus 1 Mailbox for FOX Inbox Quick Queries Sort Messages View Columns Options abys GUZARIGA oa Y DBA ll The menu and toolbar controls 2 7 1 Message Menu The Message pull down menu contains actions which are described in the table below You can also access this menu by right clicking on the message list control described in section 2 2 Message List Mailbox for FOX Inbox Quick Queries Sort N b y The Message pull down menu Action Icon HotKey Description o Moves the selected message s into the Trash Delete ey y Delete folder or deletes the selected message s if performed from
40. OLDS CUT 2T BLU NIC W146203706 DTE 19991205 1400 EST IMMED CONFIRM WARRANT AND EXTRADITION WITH ORI NO RECORD VIN ABC123DEF45678901 VERIFY VIN ABCI23DEF45678901 IT DOES NOT CONFORM TO VIN STANDARDS FOR 1981 AND LATER VEHICLES Copy Select All Find in Document Code Lookup Print Image MRI 32134 IM NCIC 9 AT 20AUG2013 09 51 48 OUT DEMO 10 AT 20AUG2013 09 51 48 Example of right clicking on an image to save it to your computer Also you can choose the export images action to save all the images from all the messages you have selected This action is available under the mailbox window message menu When you choose this item Messenger saves the images to your computer 4 6 4 Sending Images Certain forms allow you to attach an image to the message These forms can be used to store an offender s mug shot to a wanted person record store an image of a stolen vehicle broadcast the photo of a missing child in an Amber Alert etc Forms that support images have an area that resembles the one below Image Data import Image El X Example of the image area To attach an image to the message you must have the image as a file on your computer or somewhere accessible from your computer i e a flash jump drive a network drive a file sharing server etc In other words you must be able to access the file via Windows Explorer to import the image into a Messenger form Messenger supports three differe
41. OpenFox Messenger User Manual Version 3 00 Revised 8 23 2013 The OpenFox Company Computer Projects of Illinois Inc 475 Quadrangle Drive Suite A Bolingbrook IL 60440 630 754 8820 THIS PAGE INTENTIONALLY LEFT BLANK TABLE OF CONTENTS Chapter 1 Introduction and Overview inicia 5 1 1 o a a a Sten saab haa teed 5 1 2 Interface to the OpenFox Message Switching SYStOIM scccccccccceeeeeeecceeeecseeseeceesecssneeseeeeeseaes 6 1 3 DeSKIOD MOU Cicero ko ene tote does eid bl ddl eee adel cua mea 7 13 Additional DISK ACCOSS Sisa lali 7 Chapter 2 Mailbox WIN O Won a A A A ies 9 2d ME FOIS Sc ais 9 Zee MOS SADO LIS A A e a 11 A O S naaa caus aig E N tan ai ened a 11 2 212 MEWINO MCSSAG CS ai N 13 2 3 MESSAGE FICVIEW Fane wi iuties bs 14 229 IMACS ISI ibs enadnd ated annette ndiapanousmavbnnaliatatace a trauma teunie anodes 15 ais FYFE ai 4 Neve cc fC a ES Se eS 15 24 SS QC DAR tilde 16 A A OO rit tec sha e ta an ace aan a elec bedadableanes ian oneeste steal sana de abad a dcsbaesuateatar deca 17 ZO E o tean nase cmpsiniate E each e 17 2 611 Recent Iransacion Lista anda 17 2 6 2 Und lete MESS A aa aaae iian aa aa E a eae 18 2 63 Disk Usage MOMOR atiu a a a aaa aN 18 ELMER TOD a a r A A A eae et 19 Zit de MESSAge Men third iaa 19 ZT e QUICK QUETICS MON Mii tad a 21 20H Messages MEMU est cio tii anir Ori 21 Cel MO AN AA e e uceieataatmcavarerondaiuianes Aia a 22 2 OPAS AAA o O ane taut ho asaccnd
42. PO 121011C0141159TTCT113 MNU AS 123456789 soc it3456789 OLM 11111111 OLS MD OLY 1999 OFF HOMICIDE WILLFUL KILL POL OFF GUN DOW 19981201 oca 123456273 wHo 635F1129 CTI MD101261J MIS EXTR EAST OF MISSISSIPPI ONLY KNOWN TO COLLECT DRIVE AND STEAL CLASSIC CARS AND OTHER ASSORTED THINGS THAT ARE MOT GooD LIC ABCL23 LIS MD LIY 2000 1 vVIiM 26G1FP22G6G3X2145000 vYr 1999 VMA PONT VMO VEN VST 2D VCO BLU ORI IS ANY CITY PD MD 301 555 1212 IT PC plete words 1L0102BH MRI 0032178 cP 0000021 Hit Confirmation MKE WANTED PERSON ARMED AND DANGEROUS LIMITED EXTRADITION CAUTION SEE MIS FIELD ORI CPDO000004 NWAM MYRECORD TEST SEX M RA C W POB TX DOB 19500101 neT 510 WGT 175 EYE BRO HAI BRO SKM DRK SMT SC R HND FPC 121011C0141159TTCI13 MNU AS 12345678 9 soc 123456789 LN 11111111 OLS MD 01Y 1999 OFF HOMICIDE WILLFUL KILL POL OPF GUN DOW 19981201 oca 123456273 WNO 635P1129 CTI MD1012619 MIS EXTR EAST OF MISSISSIPPI ONLY KNOWN TO COLLECT DRIVE AMD STEAL CLASSIC CARS AND OTHER ASSORTED THINGS THAT ARE MOT GOOD LIC ABC123 LIS MD LIY 2 vIiN 2G1PP2263Xx2145000 vy VMA PONT VMO VEN VST 2D VCO BLU ORI IS AMY CITY PD MD 301 555 1212 Example of wrapping between words turn on left and off right Message Highlighting By default Messenger attempts to recognize the field tags in a return and highlight the tags in a different color If you would like to disable this behavior so that all text in the message is black t
43. R JIM AKA BUCK ROBERT J KNOWN Ti 1L0102BH MRI 0032178 cP 0000021 Hit Confirmation MKE WANTED PERSON ARMED AND DANGEROUS CAUTION LIMITED EXTRADITION SEE MIS FIELD w POB TX DOB 19500101 mm or1 cr0000004 NWAM MYRECORD TEST SEX M RAC W POB TX DO 19500101 MGT SLO WOT 175 EYE BRO HAI BRO SKM DRK 123456789 SMTI SC A HND rrc 121011C0141159TTC113 MNUV ASB 123456789 soc 123456789 LM 11111111 OLS MD 01Y 1999 OFF HOMICIDE WILLFUL KILL POL OPF GUN O COLLECT DRIVE AND STE DOW 19981201 oca 123456273 Wo 635P1129 CTI MD1012619 MIS EXTR EAST OF MISSISSIPPI ONLY KNOWN TO COLLECT DRIVE AND STEAL CLASSIC CARS AND OTHER ASSORTED THINGS THAT ARE HOT 600D LIC ABC123 LIS MD 11Y 2000 VIN ZGLFP2263x2145000 vy VMA PONT VMO VEN VST 2D VCO BLU ORI IS ANY CITY PD MD 301 555 1212 LIT PC n 1999 Example of wrapping an NCIC return at 80 left and 40 right Wrap Between Words lf this setting is turned off Messenger simply cuts off the text at the wrapping value defined in the previous preference even if that position is in the middle of a word When this setting is turned on Messenger attempts to keep words together and only go to the next line in between com 1L0102BH MRI 0032178 cP 0000021 Hit Confirmation MKE WANTED PERSON ARMED AND DANGEROUS LIMITED EXTRADITION CAUTION SEE MIS FIELD oRT CPOO00004 NAM MYRECORD TEST SEX M RAC W POB TX DOB 19500101 HGT S1O WGT 175 EYE BRO HAI BRO SKM DRK SMT 3C R HND F
44. Registration File Hit Confirmation File Aircraft Tracking File Homeland Security File e A a bee 4 8 1 Forms Link to Manuals If you are on a Messenger form you can jump to the relevant section of the NCIC or NLETS manual by pressing F1 on your keyboard or by right clicking and selecting the field help item Ver 3 00 Chapter 4 Messenger Features 76 OpenFox Messenger User Manual Header Information Message Key EW Wanted Person Personal Information Name Example of a form field linking to the NCIC manual When you choose this item Messenger opens the manual and directs you to the relevant section Under the right click menu you can also select the form help item which directs you to the section relevant to the transaction NCIC WANTED PERSON INTRODUCTION O AN 3 1 1 CRITERIA FOR ENTRY 1 GENERAL CRITERIA An entry in the Wanted Person File should be made immediately after 1 the decision to arrest or authorize arrest has been made and 2 the decision has been made regarding extradition The criteria for entry follow Agencies must have a warrant electronic or hard copy on file to support a wanted person entry Only the agency that holds the warrant may make an NCIC wanted person entry The only exception is that any criminal justice agency or regional dispatch center may act as holder of the record for another agency that has no telecommunications equipment When such an entry is made t
45. SY Search oS 110102BH MR10032178 A OpenFox Commands CrODODOZI ncic Hit Confirmation J o To o ooo ooo o NLETS MKE WANTED PERSON CAUTION ARMED AND DANGEROUS LIMITED EXTRADITION SEE MIS FIELD ORI CPODOOOO4 MAM MYRECORD TEST SEX M RAC W POB TX DOB 19500101 HeT 5 WGT 175 EYE BRO HAI BRO SKi DRK SMT 3C R HND FPC 121011C0141159TTCI13 MNU AS 123456789 soc 123456789 oLm 11111111 oLs mD 0LY 1999 OFF HOMICIDE WILLFUL KILL POL OFF GUN DOW 19981201 0cA 123456273 wno 635F112S CTI MD1012619 M Dae Y 41 02 15 0 QWA 17 50 06 0 gt O a 17 50 01 0 4 ACK 17 50 010 gt QWA 11 16 40 0 9 QWA 11 16 39 0 gt ACK 11 16 39 0 9 QH 11 09 47 0 9 gt 3 a ACK 11 09 47 0 AM 10 59 430 ana paT at a T a ie aa JO JODODOOBOBOO 4 me Example of the all left layout Ss FOX Inbox JA 9 Message Quick Queries Sort Messages View Columns Options 483 DIZB gt a 99 OBReA run Source orr EMNCZCOOO i gt impo PREE o A AAA O view Message Details o 1L0102BH MRI 0032178 Free Format a cr0000021 OpenFox Commands E Hit Confirmation doo o d S NCIC MKE WANTED PERSON CAUTION ARMED AND DANGEROUS E LIMITED EXTRADITION SEE MIS FIELD AM or 11 02 15 9 7 orn1I CPO000004 HAM MYRECORD TEST SEX M RAC W POB TX DOB 19500101 HGT 51 QWA 17 50 06 Y WGT 175 EYE BRO HAI BRO SKH DRK SMT SC R HND FPC 121011Cc0141159TTCI13 MNU AS 123
46. UE au Source Summary Date Y IDACS QV LIC ABC 123 08 40 39 08 20 13 NCIC QV LIC ABC123 08 40 37 08 20 13 SWITCH QV LIC A 08 40 36 08 20 13 IDACS QW ise Message List wai 08 40 24 08 20 13 NCIC QW N 101 08 40 23 08 20 13 SWITCH QW tak MYRECORD TEST DOB azo 101 08 40 23 08 20 13 IDACS QV LIC X7H89W 08 40 15 08 20 13 NCIC OV LICSXTHROW N8 40 15 08 20 13 ie e m LH l v Poot ooh IL i DOODODODa E Free Format A OpenFox Commands es Received Time 08 40 37 08 20 13 E NLETS Aircraft Information A Boat Registration A Canadian Transactic 110102BV MRI0032109 Commercial Vehicle cP0000019 Hit Confirmation A 7 MKE STOLEN LICENSE PLATE Pr yi W P n ORI MD1012600 LIc ABC132 evie ane T PC DOT 19981030 OCA CS1234 MIS STOLEN PLATE FROM THE CAR ON THE DRIVEWAY Hit Confirmation nric Pp000002154 DTE 19981101 0000 EST ICE ORI IS ANY CITY PD MD 301 555 1234 ce IMMED CONFIRM RECORD WITH ORI NDPIX Orion MRI 32110 IN NCIC 4 AT 20AUG2013 08 40 37 Parole Probation Coi OUT XMLRYAN 7 AT 20AUG2013 08 40 37 RAND Message RoadWeatier Quick Query Bar Main components of the mailbox window a a a a a a a a a a 4 2 1 Mail Folder List The mail folder list control displays the available folders and the folders function very similarly to a standard email program All messages submitted to
47. able or dot matrix Messenger cannot detect the type of printer so you must select the correct option lf you click the set selective printer button then the selected printer will be used for selective printing Likewise if you click the set auto printer button then the selected printer will be used for automatic printing Change the Properties of the Highlighted Printer Type of Printer image Capable v Set Selective Printer Set Auto Printer Page Setup Clean Font Adjust 0 Use the set selective printer and set auto printer buttons to change which printer is used when you print If you are setting up a dot matrix style printer you can have Messenger add extra blank lines between each message Adding blank lines may make it easier to tell where one message ends and the next begins Ver 3 00 Chapter 4 Messenger Features 57 OpenFox Messenger User Manual Change the Properties of the Highlighted Printer ype of Printer Dot Matrix v Set Selective Printer Set Auto Printer You can add extra blank lines between messages for dot matrix printers If you are setting up an image capable printer you can change the font size that Messenger uses to print with the font adjust control A value of zero means that Messenger uses its normal font size If you change this to a positive number then the font size increases and if you change this to a negative number the font size decreases Change the Properties of the Highlighte
48. ash By Date aw NCIC QW NAM MYRECORD TEST DOB 1950010 Drafts By Type ACK SWITCH QW NAM MYRECORD TEST DOB 1950010 Y Search lav IDACS QV LIC X7Y84W oe oe eee pad E Free Format 2 OpenFox Commands By Size NCIC Revert Settings Changing the order of messages by either clicking on the column name left or from the Sort Messages menu right If you find yourself accidently clicking on the column names and unintentionally changing the message order you may want to lock the message sort order This option is available under the Sort Messages menu When turned on clicking on the column names does not change the message order If you want to turn this feature off simply open the Sort Messages menu and turn off the Sorting Locked item Message Quick Queries a tH of fa _ Sorting Locked By MKE amp iy Folders By User Inbox Sent By Source A Save By Summary of Trash By Date Drafts S Search By Type By ID New E Free Format By a A OpenFox Commands By Size NCIC Revert Settings Sorting locked option under the sort messages menu Ver 3 00 Chapter 2 Mailbox Window 12 OpenFox Messenger User Manual 2 2 2 Viewing Messages When you select or highlight a message in the list the contents of that message are displayed in the message preview pane You can select a message by clicking on it with the mouse or via the keyboard The below screen shot shows an example of clicking
49. ave not entered enough fields and if you enter data into all three fields Messenger reports that you have entered too many fields r Form Rules Violation Form Rules Violation amp You have not entered enough conditional fields You must enter exactly 2 of the following fields Name NCIC and Agency Case You have entered too many conditional fields You must enter exactly 2 of the following fields Name NCIC and Agency Case Correct Correct Example of not entering enough conditional fields left and entering too many conditional fields right Ver 3 00 Chapter 3 Forms 26 OpenFox Messenger User Manual some forms dynamically update the rules as you fill out a form For example the NCIC enter missing person form may make the date of emancipation DOE field required when you choose a juvenile code from the message key MKE drop down list EW NCIC Enter Wanted Person r Header Information E EW NCIC Enter Wanted Person r Header Information Message Key Message Key EW Wanted Person v EWJ Wanted Juvenile v r Personal Information r Personal Information Name Name Height Weight Eye Color Date of Emancipation Height Weight Eye Color The DOE field is greyed out when an adult code is chosen left and it is required when a juvenile code is chosen right Another example of this is the original offense code OOC field on wanted person form
50. ccoonocccoononcocononcononcnnonnannnnononnnnonnnnnnnnnnnrononnnnnnnanannnns 34 THIS AUS cc ceased aired A aa ieee eee 35 AN Mesage CASAC ti ii daria 35 42 2 SOLE Get RO mM rel Sai tr il ii litio le laecesielin ects 36 ARS QUICK QUES titi 38 4 2 4 Command Line to Open FOr cccsssccceccccceeessseeeeeccceeeasseceneceseaeasseeeeeeeeeaaseeeeeeeesssaaasseeess 38 A 2 0 MOVING Keyboard FOCUS aii latina 39 A236 AV OMG FONN S aasi e ceciis hat est neces a a a aa 39 4 2 7 Draft Messages amp Templates ccccccsssececsessececeseeeceesseeeeeaseeecsauseeseeaseeesseeessagsesensaseeseess 41 AO OI dN a a a a a aa a a a e 43 e Be O BT E AEAEE A RO OER AE E 45 4g t SClCCIING a GOOG uenee ee castings eieaa ete aerie e oiae a arn 46 43 2 GOde LIST OC al Ceann anei ea e eres 47 434 COdes IM Responses iia pia 49 433 MUIUDIE NICARINOS surcar 49 A324 G0de Galego MES siria ca 52 43o Editable GOES vesical ii la 53 TAE DN AAA NE A AAA AAA A AAA AI 54 4 4 1 Selective vs Automatic Printing sarisini aeieea ae a a a aa ona 54 4 4 2 Image Capable vs Dot MatriX cccccccccocconconnccccccnnonncnnnnnnononnnnnnnnnnnononannnnnnnnnnonnnnnncnnnnnnnnnnanos 55 A AS Dispah PANIN sita ala A lA a 55 AA Ave Unattended FP FU snc at ddr as 59 4 4 5 Windows Mode PHANG 20d taa 59 4 39 Message SEI Cocco tad A ne ne een ne 60 Ate oed eiF eee mea emcee ran O eer eee eee 60 Ao 2 SCAN CIT OS a Rete asd heat eel rete a dest
51. cess as easy as possible with a feature called message casting With message casting Messenger provides clickable links in the message that will open a transaction form and prefill the form with information from the return On a positive hit response from NCIC Messenger provides a clickable link to cast the return into a YQ transaction 1L0102BH MRI0032145 CP0000021 MKE WANTED PERSON CAUTION ARMED AND DANGEROUS LIMITED EXTRADITION SEE MIS FIELD ORI CP0000004 NAM MYRECORD TEST SEX M RAC W POB TX DOB 19500101 HGT 510 WGT 175 EYE BRO HAI BRO SKN DRK SMT SC R HND FPC 121011C0141159TTCI13 MNU AS 123456789 soc 123456789 OLN 11111111 OLS MD OLY 1999 OFF HOMICIDE WILLFUL KILL POL OFF GUN Example of the YQ message cast link in an NCIC hit return When selected on the record pictured above the cast link opens the YQ form and fills in the destination case number OCA NCIC number NIC request type TYP and record identifier fields In the case of a wanted person record that includes the name NAM date of birth DOB and sex SEX fields Ver 3 00 Chapter 4 Messenger Features 35 OpenFox Messenger User Manual E YO NLETS Hit Confirmation Request Header Information Request Information gt A ORI CP0000021 CPI Test and Development ES Request A Confirmation Priority z Destination 1 CP0000004 Agency Case 123456273 Control Field NCIC W146203706 Hit Information Requester s Information Request
52. d Use this action if the message contains multiple images or if you have multiple messages with images that you want to print Mailbox for FOX Search Message Quick Queries Sort Messages View Columns Optic Ver 3 00 Chapter 4 Messenger Features 65 OpenFox Messenger User Manual Example of the print images action on the mailbox window toolbar You can change how Messenger prints these images in your Messenger printers images preferences Choose an image layout for printing from the available options Please remember that even if you print only one image it will be sized on the paper according to the layout you have chosen here For example if you choose the four per page layout then right click on an image and print it that image will be sized to occupy one quarter of the page Printers Preferences Mode Image Printing You may choose how many images are printed per page and how those images are arranged _ Print Landscape v Printin Color 1 Per Page 3 2 Per Page _ 4 Per Page O 9 Per Page Example of the image print layout options 4 6 3 Exporting Images Messenger also allows you to export an image from a message and save it to your computer Similarly to printing images as described above you can right click on an image and choose the save image item Ver 3 00 Chapter 4 Messenger Features 66 OpenFox Messenger User Manual LIC DFE987 MD 2003 PC vin 37957K5D012345 1975
53. d Printer ype of Printer image Capable w Set Selective Printer Set Auto Printer Page Setup Clean Font Adjust Adjusting the font size to very large top left large top right normal center small bottom left and very small bottom right For image capable printers you can also adjust the print settings under the page setup button Click the button to adjust the page orientation and print margin settings Media Size Letter Source Automatically Select Orientation Margins G e Portrait left in right in PAS Landscape os los ai top in bottom in 05 05 Ka _ Reverse Landscape OK Cancel The page setup options for image capable printers Ver 3 00 Chapter 4 Messenger Features 58 OpenFox Messenger User Manual 4 4 4 Unattended Printing Messenger supports the unattended printing of messages as they are received from the system Typically this feature is implemented by having your governing agency create a generic user logon for your agency This generic user logon is not granted any authority to submit information to the message switch so many of the CJIS requirements for passwords do not apply and the logon is exempt from NCIC and state audits The logon information for the generic agency user can be made freely available to all users at the agency lf you want to enable unattended printing first log off from Messenger Then log onto the syste
54. d add or remove criteria by clicking the more or fewer buttons bottom Each row in the search criteria panel is used to specify one field to use in the search You can choose what field to look at from the left drop down box The center drop down box lets you choose the condition applied to the search and the right field or drop down is where you enter the field data Ver 3 00 Chapter 4 Messenger Features 62 OpenFox Messenger User Manual Date is v 20130821 Choose the search field on the left the condition in the center and the field value on the right Search Field Description the content of an NCIC return The Messenger ID of a message visible under the ID column The message key of a transaction MKE Type The category of message key Whether the message sent or received has an attachment Whether the message sent or received contains an image Message Type The Messenger categorization of the message visible under the Type column Whether you have viewed the message ORI ThesourceORlofamessage The name of the form that you used to send the query The originating system of the message Summar The summary is built from the most important fields in a y transaction visible under the Summary column Available fields for the search Message Has an Attachment Message Has an Image Criterion Description Must start with the search text Available criteria Ver 3 00 Chapter 4 Messenger
55. de Summary The summary field includes a brief summary of the original query message that you submitted to the system By default Messenger displays this information outside the view message details check box However if you turn on this option you can hide the summary within the view message details check box Received Time ferse or DS 21 13 Summary QW NAM TEST TEST DOB 19500101 _ View Message Details 1L0102BH MRI 0032218 cP 0000021 NO NCIC WANT NAM TEST TEST DOB 19500101 MRI 32219 IN NCIC 2 AT 21AUG2013 16 26 01 Received Time 16 26 01 08 21 13 View Message Details 110102BH MRI10032218 cP0000021 NO MCIC WANT NAM TEST TEST DOB 19500101 MET 32219 IN NCIC 2 AT ZLAUGZOLS 16 26 01 OUT DEMO 5 AT 21AUG2013 16 26 01 Example of this option turned off top and turned on bottom Expand Message Details By default Messenger collapses the view message details information so that it is hidden from your view However if you turn this option on then Messenger expands the view message details information so that you can see all the information Received Time 16 26 01 08 21 13 NAM TEST TEST DOB 19500101 _ View Message Details 1L0102BH MRI 0032218 cP 0000021 NO NCIC WANT NAM TEST TEST DOB 19500101 MRI 32219 IM NCIC 2 AT 21AUG2013 16 26 01 56 Example of this option turned on left and turned off right Ver 3 00 Chapter 5 User Preferences 102 OpenFox Messenger User Manual 5
56. e Header If this option is selected then Messenger prints the message header information For more information on the message header information please see section 5 4 Message Display Preferences Message Header Messenger will print the message header information Otherwise Messenger will only print the message text y Print Header Select this preference to print the message header information Message Details This preference allows you to control what information is printed if the previous print message header preference is selected By default Messenger prints the message as it appears on screen Thus if you have expanded the view message details check box and print the message Messenger prints the information normally hidden within the view message details check box If you leave the view message details information collapsed and then you print Messenger does nat print the information hidden within the view message details If you leave both check boxes unselected in this preference then this is how Messenger behaves Ver 3 00 Chapter 5 User Preferences 104 OpenFox Messenger User Manual However this preference allows you to force Messenger to either always or never print the information hidden within the view message details box If you select either option then Messenger uses this setting and ignores how the message appears on screen Message Details Messenger will always or never print the information tha
57. e ahs Beira I ain ld ned eal aoe 61 A523 Sal Cl CIC o a bo 62 CEO INA oS tidak asec E tebe 64 AO MIE WINO MANAG S ada 64 Ao MM Mage 5 ice a cs ec asc ck rac ce eerie a iaa 65 A XOOMING IMAGOS aa a a ta a a 66 4 64 Sending IMAGES 1 a 67 409 FO Ma IN MAGS S iaa A ten suuededcaetenaneasiuants 68 ZOOM IN QUE a a a 69 Ml A 70 Rorate Mage daa ic idea 71 Change Brightness and Contrast diles 71 FOSTONS IMA id ai docs 72 ERAN ACNE Sii did ide 72 4 7 1 Receiving AtacaimeniS untada iaa 72 Ae Sending Atamer S ios 74 AO ACI FCS a A A A A pate Ulusaba ES 75 4 8 1 Forms Link to Manda Sidi 76 4 02 Other ES ales dd a a e a aa aa iee EEI 77 Ver 3 00 Table of Contents 2 OpenFox Messenger User Manual Chapters User Preferences ini AS 79 5 1 Mailbox Preferences A rand cee pies we bask web each uaadedeneeeee 80 A O all Ars 3 fee E EEE a A SR CE Oe A E ETEA 80 ele O 82 AS eects Aro E A a A A A O O 84 A il O AA A NA 85 SAS A E AE A Oe Se eg ES 86 SAR oaeiae aint a ac e e od e e at e a e de di 86 52 O NS O A A A eee ees Seb eee is ae sree ise ee eta 88 AA O A A EAA A VEE EAE E AA E 88 52 l Favonte FOLMS FlODCMICS xccstevecuunteiccortvavtieestaletindiaisies nivevitesntalaveniavicesnbisiositaniertainconsiet 91 ARS O E 92 A a INC OL A A O 93 5 3 General PEA id 95 5 4 Message Display PreterOnCes ccccccccsseseccnseveccnsuseccnscuescnscuseecsausecssausesensauesensausessausesssausesensaness 96 SAA GON all A ad 96 BAe
58. e and black dashed lines in the above picture is called the cropping box When you click the OK button only the portion of the image inside this box is imported into the form Use the cropping box to cut out extraneous parts of the image and to make the image conform with the NCIC guidelines You can move the cropping box by dragging it around with the mouse and you can resize the box by dragging its sides or corners As an example when entering a mug shot photograph NCIC recommends that you enter a frontal face view from the shoulders to the top of the head For more information on the NCIC image entry guidelines please see the NCIC 2000 Operating Manual Zoom In Out You can also zoom the image in and out by pressing the buttons with either the plus symbol or the minus symbol These buttons will either enlarge or shrink the image The third button with two arrows returns the image back to its original size Ver 3 00 Chapter 4 Messenger Features 69 OpenFox M Messenger User Manual Buttons to enlarge the image left shrink the image right Mirror and Flip Depending on the orientation of the device used to capture a photograph the image may need to be flipped or mirrored so that it looks correct on a computer screen The image format window provides two buttons to correct the orientation of an image The mirror button left flips an image horizontally and the flip button right flips an image vertica
59. e before they are deleted For information about this timeframe please contact your governing agency Additionally to messages being deleted after a certain amount of time messages may be deleted if the Messenger local storage is full Messenger reports how full its local storage is through the disk usage monitor and for more information on this monitor please see section 2 6 Toolbar Options You can also increase the amount of local storage available to Messenger through the terminal preferences While allocating more local storage will allow you to keep more messages it may also impact the device requirements For more information on adjusting this setting please see section 6 1 Mailbox Preferences Ver 3 00 Chapter 4 Messenger Features 34 OpenFox Messenger User Manual 4 2 Time Savers Messenger has been built from the ground up with a focus on user convenience Many advanced features are present in the application that may not be obvious to new users This section describes the most common time saving features in Messenger 4 2 1 Message Casting In the law enforcement environment it is often required to copy information from a message you ve received and enter it into another transaction For example when you receive a positive hit response from NCIC you need to confirm the hit with the entering agency You do this by sending a YQ message with information copied from the return Messenger makes this pro
60. e law enforcement messages through the OpenFox Message Switching system Through this system you may communicate with remote data sources to obtain or manage information critical to fulfilling the mission of law enforcement public safety and affiliated agencies Such data sources may include the FBI s National Crime Information Center NCIC state Department Bureau of Motor Vehicles state warrant wanted property files criminal history databases sexual offender registries Department of Corrections and many more The message switching system is typically governed by an agency such as State Police Highway Patrol Department of Public Safety State Radio etc This agency is responsible for maintaining and enforcing a set of rules and regulations that govern Ver 3 00 Chapter 1 Introduction and Overview 5 OpenFox Messenger User Manual system access and this agency is referred to as the governing agency throughout the rest of this manual Many of the rules and regulations set in place by this agency are the direct result of maintaining compliance with the FBI Criminal Justice Information Services CJIS Security Policy As such please understand that the governing agency may not have complete control over the rules and regulations that govern system access 1 2 Interface to the OpenFox Message Switching System OpenFox M Messenger is primarily a graphical user interface to the OpenFox M Message Switching System Messe
61. e the display is locked Auto Print when Display is Locked Select this preference to turn on automatic printing when you lock OpenFox Desktop Auto Print Policy This preference allows you to choose what messages are automatically printed By default Messenger automatic printing prints every message that is received at your terminal This includes unsolicited traffic 1 e incoming hit confirmations or administrative broadcasts and solicited traffic i e returns to queries However you can change this behavior so that only unsolicited or only solicited traffic is printed Auto Print Policy When the auto print feature is turned on Messenger will print the following types of messages All Received Messages v All Received Messages Only Solicited Responses Only Unsolicited Messages This preference allows you to choose which messages are automatically printed Ver 3 00 Chapter 5 User Preferences 106 OpenFox Messenger User Manual 5 5 5 Images Tab This tab allows you to change how images are printed when you select the print images action You can choose whether to print in landscape or portrait orientation and whether images are printed in color At the bottom of the preferences you can choose how multiple images are fit onto a sheet of paper Printers Preferences Mode _ Dispatch Printers Image Capable Dot Matrix Auto Printing Images Image Printing You may choose how many images are printed per page
62. eans that two users who share the same computer can customize Messenger so that each one has their own unique experience You access the preferences screen by choosing the User Preferences item from the Tools menu Tools Help 3 Appearance if E i 2 User Prefer y Terminal Preferences 2 Vin Assist Tool 3 Reset User State Information y Desktop Init Parameters Diagnostic Message T View Log File User Preferences item under the Tools menu Be sure to select Messenger from the list at the top of the preferences window Choose a Module P ww orm Configurator Select Messenger from the list at the top Your Messenger preferences are organized into five categories mailbox forms general message display printers and sounds Ver 3 00 Chapter 5 User Preferences 79 OpenFox Messenger User Manual Mailbox Forms General B E Message Display 2 Printers Sounds Messenger user preferences categories 5 1 Mailbox Preferences Your mailbox preferences allow you to customize various aspects of the Messenger mailbox window These preferences are organized into six tabs 5 1 1 Mailbox Tab The mailbox tab contains options affecting the overall features of the Messenger mailbox window Date Time Format This item allows you to choose how Messenger reports the date and time of messages in your mailbox folders Simply choose one of the d
63. ected you can hover your mouse cursor over the field or press Ctrl F1 to show the field tool tip In the tool tip Messenger reports the different code descriptions for BOER Vehicle Make BOER Multiple Meanings E Must be a valid code listed in Vehicular Data Codes NCIC 2000 Code Manual The code you have selected has the following meanings Boerne Trailer Mfg Inter National Crane amp Trailer Inc Multiple meanings code description in the tool tip For the BOER code Messenger only displays an actual code description if you chose the code by description This includes selecting the code from the code list search window or by clicking on one of the items in the drop down list Because you have selected an item by code description Messenger knows what code description you selected and can display it in the form Ver 3 00 Chapter 4 Messenger Features 50 OpenFox Messenger User Manual Y Code List Search Enter Search Text boerne Only Search From a Trailer Mfg Selected Code Value BOER a BOER Boerne Trailer Mfg Example of selecting one of the two BOER codes from the code list search window However when you submit the form please remember that only the code value is sent to the system The code description is not sent to the system and it is not saved in NCIC If you save the form as a draft message or template only the code value is saved in the mes
64. ed at a particular Messenger workstation After a message is deleted from the workstation due to running out of Space on the local hard drive or due to the message lifetime expiring it may no longer be found by the message search Historical searches of message traffic can be performed by your governing agency You can access the message search screen from the message menu or by clicking on the icon in the mailbox window toolbar Mailbox for FOX Inbox Message Quick Queries Sort Messages View Cay WAAL Ge Access to the message search window The top of the message search screen allows you to choose what messages you will search The bottom of the screen is where you enter the data of the messages that you wish to find Search Messages Options Search for messages in All Folders v Search Previous Results Combine with Previous Results Match ALL of the following Match ANY of the following Message Text w contains v Date is w 20130821 Find The Messenger message search screen 4 5 1 Search Folder After you run a search you view the results in your search folder Copies of messages found by the search are placed into the search folder The original messages remain in the original folders For example if you ran a search which found a message from your inbox folder that message is still in your inbox You can view the messages in your search folder just like you view your messages In your inbox Yo
65. ency may have chosen a structure different than the one pictured above EELE i A You can open or close a folder by double clicking it and you can open a transaction form by double clicking the name of the form You can also navigate the form tree with the keyboard by using the up down arrows to change your selection and the Enter key instead of double clicking 2 6 Toolbar Options Several options are available in the upper right corner of the mailbox window These options include the recent transaction list the undelete messages item and the disk usage monitor Example of the recent transaction list left the undelete messages item center and the disk usage monitor right 2 6 1 Recent Transaction List The recent transaction list contains the last ten transactions that you have sent into the system If you accidently mistyped some data in a transaction you can use this list to quickly retrieve the transaction correct the mistake and submit it into the system once more All your recent transactions are listed under this icon whether you sent the Ver 3 00 Chapter 2 Mailbox Window 17 OpenFox Messenger User Manual transaction from a form the quick query bar or by clicking on a link in the message preview pane e O 10 00 26 AM QV LIC X8I96W 09 51 51 AM QW NAM MYRECORD TEST DOB 19500101 Example of the recent transaction list 2 6 2 Undelete Messages The undelete
66. er 4 Messenger Features 39 OpenFox Messenger User Manual OH NCIC Query OH IM Minimize Maximize Close Close All Close Others Refresh Reset Form Size Pack Submit Save Draft Template orm QH Version DEV000050 The add to favorites option under the form system menu selecting this option adds the form to your favorites and opens the favorite forms preference screen _ Favorite Forms Appear at the Bottom of the Forms List E NCIC Query QH Ill ES Free Format A OpenFox Commands NCIC Sja niets validations a Raffle W ie QH NCIC Query QH Ill Gem Cat 7 Shin v Update _ Automatically Open Form at Logon The form has been added to your favorites and you can change the name configure a shortcut or choose to have the form open automatically when you log on You setup your favorite form at the bottom of the screen in the area indicated below If you make any changes then you must click the update button to save your changes Ver 3 00 Chapter 4 Messenger Features 40 OpenFox Messenger User Manual Favorite Forms Appear at the Bottom of the Forms List E NCIC Query QH Ill E Free Format 2 OpenFox Commands NCIC oj A NLETS validations y Raffle f a QH NCIC Query QH Ill Ctr Alt Shift w A Update Automatically Open Form at Logon Make changes to your favorite form in this area and be sure to click
67. er Missing Person Restore Ctrl FS Minimize Ctri F2 Print Ctri P Close Ctri F4 Close All Ctri Shift F4 Close Others Refresh Reset Form Size Pack Submit Ctri Enter Clear Ctri R Store Form Fields Ctri S Get Form Fields Ctri G Add to Favorites Form EM Version DEV000135 The save draft option under the form system menu Messenger prompts you for a Summary or subject of your draft message You can use the one generated for you or enter your own information Then choose whether you want to create a draft or a template m Draft Message Subject Please enter a subject for this message and then choose to save it as either a draft or template EMJ NAM RUNAWAY FREQUENT SEX F Save Draft Save Template Cancel Enter a subject line and choose to create a draft or a template Afterwards the message is saved in your drafts folder If you open the message by double clicking on it Messenger opens the form and fills in all the data You can then complete the form and submit it to the system lf this was a draft message then Messenger removes the item from your drafts folder after you submit it If this was a template then the item remains in your drafts folder so that you can use it again in the future Ver 3 00 Chapter 4 Messenger Features 42 OpenFox Messenger User Manual 4 2 8 Forwarding sometimes it is necessary to share the information in a return with another dev
68. er Preferences oe Choose a Module coe orm Configurator Dispatch Printing in dispatch printing mode Messenger will use whatever printers you have configured in the Printer List tab When you choose to print a message Messenger will print out to the printer you have chosen as your Selective printer When you turn on automatic printing Messenger will print out to the printer you have chosen as your Auto printer in normal printing mode Messenger will function like a standard Windows program The first time you choose to print Messenger will popup a Print Setup dialog box When you choose to print again Messenger will reuse the same settings In this mode you can always get back to the Print Setup dialog box by choosing the print option from the Message pull down menu y Dispatch Mode Printing Revert to Defaults Revert All to Defaults Copy From User Select Messenger from the top and Printers from the left 4 4 1 Selective vs Automatic Printing In Messenger there are two ways that you can print messages Selective printer is when you chose to print the message or messages that you are viewing in the message preview pane Automatic printing is where Messenger automatically prints every message received by your terminal You can selective choose to print a message by selecting the print option from the message menu or by clicking on the print icon on the mailbox window toolbar
69. es Messenger will check the form rules required fields etc when you choose to save a form to a draft Apply Form Rules Draft tab preferences 5 1 6 Received Tab The received tab contains options you can change to control the behavior of Messenger when messages arrive in your inbox When a Message is Received By default Messenger directs your attention to your inbox folder when new solicited responses arrive For example you fill out an NCIC wanted person query form and press Enter When the NCIC return comes back Messenger takes you right to the returned information The go to inbox line allows you to choose when this happens From the drop down you can choose three options e When any message arrives Messenger takes you to your inbox when any message solicited or unsolicited arrives Ver 3 00 Chapter 5 User Preferences 86 OpenFox Messenger User Manual e Only when the message is This setting allows you to choose whether Messenger takes you to your inbox for solicited or unread messages This option is the default behavior e Never Messenger never takes you to your inbox when new messages arrive If you select the automatically view display responses then when Messenger takes you to your inbox the content of the new messages are displayed in the message preview pane Additionally if you select the focus preview pane option then you can browse through the contents of the new messages by p
70. ge list organizes the messages into different columns which are described in the following table Column Description Displays the message key MKE of the message Displays the user that was logged onto Messenger when this message User was either sent or received You can only see this column if you have the ability to view the message traffic for other users Displays a summary of the data contained within the message or for E query returns a summary of the inquiry data The date and time of this message This column cannot be hidden Type Displays the type of message For more information on mail types yP please see section 4 1 Message Flow Displays a checkmark if you have not yet viewed the content of this message Displays a visual indicator of the size of the message Attachment Displays a paper clip icon if the message contains an attachment Message list columns Every time that you submit a transaction to the system Messenger assigns it a unique number This same number is assigned to the messages returned by the query Messenger supports that same conventional controls with these columns as you would expect from using other computer software You can change the order of the columns by clicking and dragging a column to a different position You can also change the size of a column by clicking and dragging the edge of a column You can choose to hide certain columns from the display by either right clicking on the col
71. ge what messages are marked as unread when they are added to your mailbox folders Unread messages are denoted by bold text When you view an unread message in the preview pane that message is marked as read and is no longer bold Sent Messages lf this item is selected then messages you send are marked as unread in your sent folder Acknowledgement Messages lf this item is selected then acknowledgement messages are marked as unread in your inbox folder Acknowledgement messages are typically returned before any NCIC or other responses When you send a message that does not result in solicited responses i e YQ hit confirmations or AM administrative messages the acknowledgement message may be the only notification you receive that your message has been sent Draft Messages If this item is selected then when you save a form as a draft message that draft message is marked as unread in your drafts folder Mailbox Layout Window Unread Draft Received When a message is delivered to your Messenger session it is marked as unread until you view the contents of the message These preferences allow you to change which messages are marked as read or unread Sent Messages Acknowledgement Messages When you submit a form a copy of the resultant Acknowledgement messages are typically sent in message is stored within your Sent folder response to messages that you send into the system These messages have an MKE of ACK Mark as Unread Mark
72. he agency holding the record may place its own Originating Agency Identifier ORI in the ORI Field but only when there is a written agreement between the two agencies that delineates the legal responsibility of each for the record Additional information concerning these responsibilities can be found in the Introduction of this manual 2 ADULT 1 An individual including a juvenile who will be tried as an adult for whom a federal Federal fugitives are persons who 1 Are being sought because they have been charged with one or more federz crimes Example of navigating to the wanted person entry section in the NCIC manual 4 8 2 Other Features This section only covers the features of the help files specific to Messenger Many other features are available but they are not discussed here Please refer to the Desktop User Manual for more information Ver 3 00 Chapter 4 Messenger Features 77 Ver 3 00 OpenFox Messenger User Manual THIS PAGE INTENTIONALLY LEFT BLANK Chapter 4 Messenger Features 78 Chapter 5 User Preferences OpenFox Messenger allows you to change many aspects of the application so that you can custom tailor the software to your specific workflow and tastes Any changes you make to your user preferences are saved in the message switching system and these changes follow you around If you access the system from a different computer your individual settings will move to that computer This also m
73. hen deselect this preference Ver 3 00 Chapter 5 User Preferences 98 OpenFox Messenger User Manual 110102BH MR10032178 110102BH MRI0032178 cP 0000021 cpoo0o00rzl Hit Confirmation Hit Confirmation MKE WANTED PERSON CAUTION MKE WANTED PERSON CAUTION ARMED AND DANGEROUS ARMED AND DANGEROUS LIMITED EXTRADITION SEE MIS FIELD LIMITED EXTRADITION SEE MIS FIELD ORI CP0000004 MAM MYRECORD TEST SEX M RAC W POB TX DOB 19500101 H oRI CPOOO0004 MAM MYRECORD TEST SEX M RAC W POB TX DOB 19500101 H WGT 175 EYE BRO MAI BRO SKH DRK WGT 175 EYE BRO HAI BRO SKN DRK SMT SC R HND SMT SC A HND FPC 121011c0141159TTCI13 MNUV AS 123456789 soc 123456789 FPC 121011c0141159TTCI13 MNU AS 123456789 soc 123456789 OLM 11111111 OLS MD OLY 1999 OLN 11111111 OLS MD OLY 1999 OFF HOMICIDE WILLFUL KILL POL OFF GUN OFF HOMICIDE WILLFUL KILL POL OFF GUN pow 19981201 oca it3456 273 DOW 19981201 OCA 123456273 WNO E35F1129 CTr1i MD101261J WNO 635P1129 CTI MD1012619 MIS EXTR EAST OF MISSISSIPPI ONLY KNOWN TO COLLECT DRIVE AND STE MIS EXTR EAST OF MISSISSIPPI ONLY KNOWN TO COLLECT DRIVE AND STE AND OTHER ASSORTED THINGS THAT ARE NOT GOOD AND OTHER ASSORTED THINGS THAT ARE NOT GOOD LIC ABC123 Lis MD L1Y 2000 LIT PC LIC ABC123 LIS MD LIY 2000 LIT PC VIN 2G1FP22G3X2145000 vYr 1999 VIN 2G1PP2263Xx2145000 vyR 1999 VMA PONT VMO VEN VST 2D VCO BLU VMA PONT VMO VEN VST 2D VCO BLU ORI IS ANY CITY PD MD 301 555 1212 ORI IS ANY CITY PD MD 301 555 1212 DOB 19501012 poB 195010
74. ice or another agency Normally you would have to tell the other operator the query data to use so that they could run the query and get back the return However Messenger allows you to simply forward a message to a different device or agency You forward a message by selecting it and then choosing the forward action __ Mailbox for FOX Inbox Message Quick Queries SortMessages Select a message and then click the forward icon Messenger prompts you to choose whether you will forward the message as text or as an exact copy wi gt F e yr As Text Ctri B T Exact Copy Choose to forward the message as text or as an exact copy Forwarding an exact copy of the message only works if you send the message to another Messenger device If the other user is not running Messenger then their software will not be able to understand the message However if you forward the message to another Messenger terminal it appears in that user s inbox exactly as you see it in yours lf the message was a hit response at your terminal it will be a hit response at the receiving terminal If the message was a hit confirmation then it will be a hit confirmation at the receiving terminal All the message casting features available at your terminal are also available at the receiving terminal You can also share draft messages and templates in this fashion Simply forward an exact copy of that frequently stolen vehicle to all the other terminals in
75. icense Information License License Year License Type v Example of the RQ form where you can navigate to the license field by pressing Alt L the license year field by pressing Alt Y or the license type field by pressing Alt T 3 4 System Menu Messenger forms provide several system menu items in addition to the standard items described in the OpenFox Desktop User Manual The system menu is available via a button in the upper left corner of a form lor RO NLETS Query Vehicle Registration Form system menu access button e Refresh Checks for and downloads form updates from the OpenFox server e Reset Form Size Pack Returns the form back to its original size Ver 3 00 Chapter 3 Forms 29 OpenFox Messenger User Manual e Submit Same as clicking on the submit button e Save Draft Saves this form as a draft message that can be completed later See section 4 2 Time Savers e Clear Same as clicking on the clear button e Store Form Fields Saves the data you have entered in the form See section 4 2 Time Savers e Get Form Fields Loads the data that you have saved using the above item e Add to Favorites Adds this form as one of your favorite forms and navigates to the preferences screen See section 5 2 Form Preferences e Form Version Reports the form name and version which is useful for support and troubleshooting Ver 3 00 Chapter 3 Forms 30 Chapter
76. ific to your version of Messenger please contact your governing agency Type 2 Sample Text Description KO NAM MYRECORD Recelved QW NAM MYRECORD A message received from the Message TEST DOB 19500101 system that is not one of the below QW NAM PUBLIC A positive query response from Hit Confirmation YQ LIC ABC123 QW NAM PUBLIC Draft Message A form you have saved as a draft Message QW NAM PUBLIC A form you have saved as a Template JOHN DOB 19500101 template QW LIC ABC123 Message types and colors in the default Messenger setup 4 1 5 Saving Messages You can choose to move message into your save folder so that they are easier to find in the future When you save messages they are removed from your inbox or whichever folder they are in and added to your save folder Saving messages can be useful if you know that you will need to view them at some point in the future When you need to see the message again just view your save folder and find the message For more information on the save message action see the section 2 7 Menu and Toolbar Mailbox for FOX Message Quick G AH y Example of the save message icon 4 1 6 Deleting Messages You can clean up the messages in your mail folders by deleting messages When you delete a message Messenger removes it form the current folder and places it in the trash folder If you go to the trash folder and delete a message from there then the message is actua
77. ift box and select F2 from the drop down list then you can open this form by pressing Shift F2 on your keyboard Ver 3 00 Chapter 5 User Preferences 91 OpenFox Messenger User Manual Qw Wanted Query Ctri Alt wv Shift Fl Update Automatically Open Form at Logon Configure a keyboard shortcut using the three checkboxes and drop down list At the bottom of the screen is a check box that you can select if you want Messenger to automatically open this favorite form when you log onto the system If you do not want Messenger to open the form then simply leave the box unchecked Qw Wanted Query Cti C Alt vi Shift F1 v Update Automatically Open Form at Logon Check this box to have Messenger open the form when you log on 5 2 2 General Tab This tab contains some commonly used preferences that affect the behavior of Messenger forms Auto Tab Form Fields If you select this option then Messenger automatically tabs your keyboard over to the next field when you have finished entering data For example after you enter the eigth digit into the date of birth field Messenger automatically moves your keyboard to the next field on the form If you wish to disable this feature simply leave this box unselected Auto Tab Form Fields If checked Messenger will automatically tab your keyboard to the next field on the form y Auto Tab on Forms Check this box to have Messenger automatically move you to the next field
78. ill still see the notification window You can change the default behavior of the sounds played and the popup notification in your preferences screen Please see section 5 6 Sound Preferences for more information Notifications Dismiss All New Messages 10 59 AM You have new messages 5 10 59 AM a B adi a 8 20 2013 Popup notification when new messages arrive Additionally when there are unread messages in your inbox Messenger displays a flashing new messages icon in the lower right corner of your screen If you click on either the flashing icon or the popup notification Messenger displays the oldest new message in your inbox JOA ZS 39 Flashing icon displayed when you have unread messages 4 1 4 Message Types Messenger uses categories to help you easily identify certain messages Messages such as NCIC hit responses hit confirmations from other agencies and error messages from the system are examples of messages that are identified by a different color and Ver 3 00 Chapter 4 Messenger Features 32 OpenFox Messenger User Manual sound You can adjust the sounds played for different message types in your preferences more on this topic Is available in the section 5 6 Sound Preferences The message types available in Messenger are listed below Some governing agencies have chosen to change the default Messenger types or to add new categories For information on the message types spec
79. inter type for Messenger to print correctly The last two columns show what printer is used for selective printing and what printer is used for automatic printing Printers that are shaded in grey are associated with your preferences but they are not accessible from the current computer These printers are called inactive printers Ver 3 00 Chapter 4 Messenger Features 56 OpenFox Messenger User Manual Messenger remembers these printers in case your job takes you to different agencies or different computers that have access to different printers Messenger remembers your settings at each location so you dont have to setup your printers every time you switch locations At the bottom of the screen you can click on the delete or clean buttons to get rid of inactive printers The delete button removes the selected printer from the list and the clean button removes all inactive printers from the list Change the Properties of the Highlighted Printer Use the delete and clean buttons to remove inactive grey printers from your list lf you select a printer from the list you can setup the properties in the bottom part of the window The printer type drop down lets you choose whether the printer is an image capable or a dot matrix printer Change the Properties of the Highlighted Printer Type of Printer Image Capable v Set Selective Printer Set Auto Printer Page Setup Image Capable Dot Matrix Clean Font Adjust 0 Choose image cap
80. isplay formats from the drop down list Date Time Format Messenger allows you to choose how date and times are displayed in the mail folders Please select a format from the available choices 15 15 27 08 21 13 v Aug 21 2013 15 15 27 15 15 27 Aug 21 2013 Aug 21 2013 03 15 27 PM 03 15 27 PM Aug 21 2013 2013 08 21 15 15 27 15 15 27 2013 08 21 08 21 13 15 15 27 15 15 27 08 21 13 Date and time display options Ver 3 00 Chapter 5 User Preferences 80 OpenFox Messenger User Manual Message Double Click This option allows you to change what happens when you double left click on a message in one of your folders You have the option to select from one of the following actions None No special action is taken The message is selected and viewed in the preview pane Open Form This message is opened in the form that you used to send this message If the message was sent from the quick query bar then the quick query bar is populated with the message data Open in Window Opens the message in a separate window Open in New Window Opens the message in a new separate window Select Related Messages If this message is a response to a message that you sent then Messenger selects all other responses retuned from the same message and you can view the content in the preview pane Select Related Messages in Window Opens the related messages in a separate window Select Related Messages in New Window O
81. itecture Messenger forms are designed with a top to bottom workflow You begin by entering transaction header information at the top of the form progress down the form through the fields and then to the Submit button at the very bottom of the form 3 2 1 Title Bar The title bar is the very top of the form This area identifies the form that you are working with It displays the form name and a description of the transactions sent from the form When opening a form from the quick query bar you can enter the form name and press Enter E RQ NLETS Query Vehicle Registration Example of a form title bar showing the name of the form is RQ and the description is NLETS Query Vehicle Registration 3 2 2 Header Information Just below the form title bar is the header information area This area allows you to change the transaction sent by the form change the ORI of the transaction enter destinations for NLETS style transactions or enter a control field value Your governing agency may have added other fields to this area as well If you have any questions regarding the header fields or how to use them please contact your governing agency Header Information ORI CP0000021 CPI Test and Development v Destination 1 v Destination 2 bal Destination 3 v Destination 4 v Destination 5 v Control Field Example of the header information area on the RQ form Ver 3 00 Chapter 3 Forms 24 OpenFox Messenger User Man
82. ke Copy Cut Paste Select All The ode list soari item When you select this option Messenger opens the code list search window The window provides a search text box at the top You can enter search terms into this field to search for a code The middle of the window shows the code descriptions for all the items in the drop down list As you type into the search field Messenger eliminates the codes that do not match your search and it highlights the matches in yellow Ver 3 00 Chapter 4 Messenger Features 47 OpenFox Messenger User Manual O Code List Search n Enter Search Text Smith not Smith amp Wesson Smith Enterprises Selected Code Value DGC ox Example of searching the NCIC gun manufacturer code list for smith While typing you can press the arrow up down or page up down keys to scroll through the list of code descriptions As you select different codes the code value of the selected item is displayed at the bottom of the window Use this information to make sure that you have selected the correct code g Y Code List Search Enter Search Text Example of scrolling the list to select a code Note the code value is displayed at the bottom of the window When you have found the code and want to put it back in the form press Enter on the keyboard The code list search window closes Messenger takes you back to your form and the code is filled int
83. l how images such as images returned by NCIC queries are displayed Image Height and Width Some query returns such as driver license messages may contain very large photographs These large images may not fit completely within your message preview pane area These preferences allow you to restrict the maximum size of an image that is displayed You can restrict images based on either the height or width of the image By default Messenger places no restrictions on image size and it simply displays the image at the size that the image was sent To restrict images by either dimension select the check box and enter in a number A good number to start with is 256 which is the maximum size of an image that is returned from NCIC If you still find that images are too large try adjusting this value to a smaller value Image Height Messenger allows you to restrict the height at which images in a message are displayed y Maximum Image Height pixels 256 Image Width Messenger allows you to restrict the width at which images in a message are displayed y Maximum Image Width pixels 256 Select these options to restrict the size of images displayed on your screen 5 4 5 Header Information Tab These preferences allow you to control how message header information is displayed Message header is descriptive information about the message By default Messenger displays some header information such as the date and time of the message
84. lly Ver 3 00 Chapter 4 Messenger Features 70 OpenFox Messenger User Manual Rotate Image Likewise the image may need to be rotated either clockwise or counter clockwise The image format window provides buttons you can use to rotate the image Image Options oo ooo o image Size 300 x 300 Buttons to rotate the image clockwise left or counter clockwise right Change Brightness and Contrast Messenger allows you to adjust the brightness or contrast of the picture On the left side of the window there are controls that adjust these settings You can drag the slider bar up or down or you can click the plus or minus buttons to adjust the brightness and contrast settings Example of adjusting the brightness left and contrast right Ver 3 00 Chapter 4 Messenger Features 71 OpenFox Messenger User Manual Restore Image Clicking on the button with two arrows resets the image back to the original settings This removes any formatting changes you may have made such as zooming in or out mirroring or flipping the image rotating the image and changing the brightness or contrast of the image Image Options 00 0000 0 Max Image Image Size Cropped Size 256x256 256 x 256 Button to restore the image to the original settings 4 7 Attachments OpenFox Messenger leads the industry in terms of facilitating the free exchange of informatio
85. lly deleted In this way Messenger works just like your Microsoft Ver 3 00 Chapter 4 Messenger Features 33 OpenFox Messenger User Manual Windows PC For more information on this action see the section 2 7 Menu and Toolbar _ Mailbox for FOX Message Quick G a hly o Example of the delete message icon If you accidentally delete messages you can recover them by using the recover deleted messages icon If you click the icon Messenger lists the last several delete actions you have performed Each item displays the time at which you deleted messages and the number of messages you deleted When you click on an item Messenger recovers the messages that you deleted and restores them to your inbox To implement this feature Messenger retrieves the messages from the logs on the OpenFox Message Switching system Thus you can only recover messages if those messages are still stored on the system logs How long messages are available in those logs varies from state to state For more information regarding how far back you can expect to recover deleted messages please contact your governing agency 4 1 7 Automatic Message Delete Messenger may have been configured to automatically delete old messages from your device This configuration is often chosen to help meet requirements of the FBI CJIS security Policy and your governing agency has chosen the specific time frame that messages are available on your devic
86. ly hide the legacy header completely Your system may not include this function Please contact your governing agency for more information Legacy Header If a message contains a legacy header you may tell Messenger where you want the header to appear Please contact your supervisor for more information about legacy headers Show Legacy Header in Message Header v in Message Header In Message Body Don t Show Show legacy header options Hide Date and ORI By default Messenger displays the date time of a message and the sender s ORI outside the view message details check box The sender s ORI is valuable for messages sent to your over the Nlets network The first two characters of the ORI tell you what state sent the message However you can choose to hide this information inside the view message details checkbox by selecting this option Ver 3 00 Chapter 5 User Preferences 101 OpenFox Messenger User Manual Received Time 16 26 01 08 21 13 Summary QW NAM TEST TEST DOB 19500101 View Message Details 1L0102BH MRI 0032218 cP0000021 NO NCIC WANT NAM TEST TEST DOB 19500101 MRI 32219 IN NCIC 2 AT 21AUG2013 16 26 01 Summary W NAM TEST TEST DOB 19500101 View Message Details 110102BH MR10032218 cP0000021 NO NCIC WANT NAM TEST TEST DOB 19500101 MRI 32219 IN NCIC 2 AT 21AUG2013 16 26 01 OUT DEMO 5 AT 21AUG2013 16 26 01 Example of this option turned off top and turned on bottom Hi
87. m When selected this preference makes Messenger automatically copy the field values you ve entered into the form when you submit the form 5 2 3 Advanced Tab This tab contains less used options In general you should only adjust the settings under this tab if you have been so instructed by support or IT personnel Form Menu Opens New Form lf this option is selected then you open a form from the form menu and that form is already open Messenger opens a duplicate form You will have two of the same forms open at the same time If you want to disable this feature simply unselect this box Open from Form Menu This setting is for the Forms pull down menu in the upper left corner of your screen Open Duplicate Form When selected Messenger opens a duplicate form Form Tree Opens New Form lf this option is selected then you open a form from the form tree and that form is already open Messenger opens a duplicate form You will have two of the same forms open at the same time If you want to disable this feature simply unselect this box Open from Form Tree This setting is for the Forms Tree in the lower left corner of your Mailbox Window Open Duplicate Form When selected Messenger opens a duplicate form Ver 3 00 Chapter 5 User Preferences 93 OpenFox Messenger User Manual Download Lists This preference allows you to control what code lists are downloaded by Messenger You can change this setting if you are run
88. m with your generic agency user When you ve logged on turn on automatic printing You can then leave the terminal It will print any message that arrives and no one can use the terminal to submit transactions For additional security you can also lock the Desktop session to prevent unauthorized people from reading messages on the screen 4 4 5 Windows Mode Printing In Windows printer Messenger printing works like a normal Windows program The first time you choose to print Messenger pops up a print setup screen In this screen you choose the printer that you want to use and change printer settings Then each time that you print in the future Messenger reuses these settings If you want to change what printer you use or change the print settings you choose the print item from the message menu You must choose the option under the menu pressing the keyboard shortcut to print will reuse your old settings r Print gt i General Page Setup Appearance Print Service Name Brother MFC 7440N Printer v Status Accepting jobs Type Info Print To File Print Range Copies e All Number of copies 1 Pages i y Print Cancel Windows mode print screen Ver 3 00 Chapter 4 Messenger Features 59 OpenFox Messenger User Manual 4 5 Message Search Messenger allows you to search the messages in your mail folders This only searches the messages that have been sent from or receiv
89. me combination of those Filter Description Letters AZ comma dollar sign ampersand 8 hyphen blank or space forward slash asterisk pound NCIC special characters sign left parenthesis right parenthesis plus sign semicolon percent symbol back slash Y apostrophe The character filters commonly enforced by form fields 3 3 4 Edit Routines Some fields have additional formatting requirements that cannot be handled by the above methods These extra rules are called edit routines For example the date of birth field only allows numbers has a maximum length of 8 and a minimum length of 8 however those rules do not guarantee a valid date The text 20109999 would be valid according to those rules but it is obviously not a valid date Messenger catches these errors when you submit the form It reports what part of the data violates the formatting rules and allows you to correct the mistake AN Date of Birth field has invalid day 99 Must be a valid Gregorian date YYYYMMDD Correct Example of error reported when entering 20109999 into a date of birth field 3 3 5 Tooltips The fields on a Messenger form usually provide brief help information that reports formatting requirements or usage guidelines This information is called a tooltip and Messenger displays the tooltip when you hover the
90. menu This menu also shows the keyboard command to send the quick query Mailbox for FOX Inbox Message Quick Queries Sort Messa The quick queries menu To run this quick query you enter the information in the quick query bar and then press the keyboard command in this case F4 Messenger translates the quick query format into a text format and submits the query to the system MYRECORD TEST 19500101 M QWA NAM MYRECORD TEST DOB 19500101 SEX M IND Y The quick query format top is translated into the text format bottom and submitted to the system when you press F4 Please be aware that the list of available quick queries varies from system to system and the set available to you have been chosen by your governing agency For questions regarding the quick query formats please contact your governing agency 4 2 4 Command Line to Open Forms You can also open forms directly from the quick query bar Simply type the name of the form or the MKE that you wish to send and press Enter QWA Type QWA in the quick query bar and press Enter to open the QW form Ver 3 00 Chapter 4 Messenger Features 38 OpenFox Messenger User Manual You can also open multiple forms by separating the names or MKEs with spaces DQ R QW Pressing Enter will open the DQ RQ and QW forms 4 2 5 Moving Keyboard Focus Two of the most commonly used keyboard shortcuts in Messenger are to navigate between the quick query bar and
91. messages Message Date Time This setting allows you to choose whether the date and time of messages shown in your mailbox folders is taken from your local computer time or from the server Initially Messenger uses the date and time from the server This ensures that any system messages which include time fit with the times shown in your mailbox folders Message Date Time if this option is selected then Messenger will report the the date time of the local workstation If this option is not selected then Messenger will use the date time stamp provided by the message switch _ Use Workstation Time Example of the message date time option Ver 3 00 Chapter 6 Terminal Preferences 111
92. messages icon allows you to recover messages which you may have accidentally deleted Each time that you delete a message or group of messages an item is added under this icon When you click the icon Messenger displays a list of the most recent messages that you have deleted Each item displays the time at which the delete occurred and the number of messages that were deleted If you click on one of the items Messenger restores the deleted messages Please note that Messenger retrieves your messages from the logs on the OpenFox Message Switching System and that these logs only go back so far How far back varies from state to state For information on how long your deleted messages may be restored please contact your governing agency TKA 09 59 54 AM Deleted 3 Messages 09 36 01 AM Deleted 1 Message Example of the undelete messages icon 2 6 3 Disk Usage Monitor Messenger stores your messages on disk and your governing agency has chosen how much disk space is allocated for Messenger message storage The more messages that you have in your folders the more space will be used on disk Messenger displays the amount of disk space that is being used to store your messages in the upper left corner of the mailbox window y E Example of the disk usage display As more disk space is used to store messages the icon changes from green left to yellow middle to red right Ver 3 00 Chapter 2 Mailbox Window 18 Open
93. mit to the system You can save messages in your save folder to find them more easily in the future When you delete messages they go into your trash folder If you remove them from the trash folder they are deleted Holds draft messages and message templates For more Drafts information refer to section 4 2 Time Savers Holds the results of message searches that you run For more information refer to section 4 5 Message Search Standard Messenger mail folders Ver 3 00 Chapter 2 Mailbox Window 10 OpenFox Messenger User Manual 2 2 Message List This control lists the messages in whichever mail folder is currently selected When the inbox folder is selected this list shows the messages in the inbox When the sent folder is selected this list shows the messages in the sent folder An example of this control is shown below MKE Source Summary Date Y e Mes M s la QV IDACS QV LIC ABC123 09 07 51 08 20 13 e J a QV NCIC QV LIC ABC123 09 07 51 08 20 13 Y U ACK SWITCH QV LIC ABC123 09 07 51 08 20 13 Y F QW IDACS QW NAM MYRECORD TEST DOB 19500101 09 07 43 08 20 13 Y U QW NCIC QW NAM MYRECORD TEST DOB 19500101 09 07 43 08 20 13 Y LJ ACK SWITCH QW NAM MYRECORD TEST DOB 19500101 09 07 43 08 20 13 Y U QV IDACS QV LIC X7Y84W 09 07 34 08 20 13 Y P QV NCIC QV LIC X7Y84W 09 07 34 08 20 13 D AOL DANTAI Ovid AACS T aTa AAS AMO DAADO OAS m The message list control 2 2 1 Columns The messa
94. n in the law enforcement and public safety environment Messenger allows you within the regulations of your governing agency to send files from your computer to another agency just as easily as you do through email The only difference is that Messenger attachments are secured to the standards of a dedicated law enforcement network instead of being broadcast over the general Internet 4 7 1 Receiving Attachments When you receive a message that has attachments Messenger displays a small paperclip icon under the attachments column in the message list control Ver 3 00 Chapter 4 Messenger Features 72 OpenFox Messenger User Manual Summary Date Y a IE AM USER AM CP0000021 DEMO HERE IS AN IMAGE OF THE SUSPECT AND 11 02 15 08 21 13 P QWA IDACS FREE QWA NAM MYRECORD TEST DOB 19500101 SEX M IND Y 17 50 06 08 20 13 Y QWA NCIC FREE QWA NAM MYRECORD TEST DOB 19500101 SEX M IND Y 17 50 01 08 20 13 Y _ ACK SWITCH FREE QWA NAM MYRECORD TEST DOB 19500101 SEX M IND Y 17 50 01 08 20 13 Y QWA NCIC FREE QWA NAM MYRECORD TEST DOB 19500101 SEX M IND Y 11 16 40 08 20 13 Y QWA IDACS FREE QWA NAM MYRECORD TEST DOB 19500101 SEX M IND Y 11 16 39 08 20 13 Y ACK SWITCH FREE QWA NAM MYRECORD TEST DOB 19500101 SEX M IND Y 11 16 39 08 20 13 Y QH NCIC QH NAM MYRECORD TEST SEX M 11 09 47 08 20 13 Y _ ACK SWITCH QH NAM MYRECORD TEST SEX M 11 09 47 08 20 13 Y Example of a message with attachments lf the at
95. nce to a negative value then Messenger makes the text size smaller For example a setting of negative two results in a smaller size anda setting of negative ten results in a significantly smaller size Font Size Messenger allows you to adjust the font size used in the message display If this setting is left at zero Messenger uses the font size chosen in the Desktop appearance preferences To increase the font size change this setting toa positive number and change it to a negative number to make the font smaller Font Adjust 0 Use this preference to change the text size in messages Message Casting Links Messenger provides casting links that allow you to cast an NCIC hit return into the Nlets hit confirmation YQ form among other things This preference allows you to change how many casting links can appear on one line before Messenger uses two lines This setting defaults to six With the default setting if a message has seven casting links the first six links appear on the first line and the seventh link wraps to a second line Ver 3 00 Chapter 5 User Preferences 96 OpenFox Messenger User Manual Message Casting Links Messenger allows you to set the number of links shown on a row If there are more links that this value the links will wrap to another row Links Per Row 6 You can change the number of casting links that appear on one line Two Tone Background By default Messenger uses a two tone background f
96. nd New message alert settings Unread Message Reminder These options allow you to control how Messenger reminds you that you have unread messages in your mail folders This feature is intended to remind you of messages that you may have missed however if you find the feature annoying this preference allows you to disable it The options allow you to choose how often the reminder goes off and whether Messenger plays an audible sound when it reminds you Ver 3 00 Chapter 5 User Preferences 87 OpenFox Messenger User Manual Unread Message Reminder Messenger will remind you if you have messages in your mail folders that you have not yet read These options allow you to customize or disable this behavior v Remind every 60 seconds y Play a Sound Unread message reminder settings 5 2 Form Preferences Your form preferences allow you to customize the behavior of the Messenger transaction screens Please be aware that you may need to close and reopen forms after you have made changes to your preferences Otherwise the changes may not have taken effect yet 5 2 1 Favorites Tab This tab allows you to setup your favorite forms Favorite forms are a set of forms that you can quickly open by pressing a keyboard shortcut The list on the left side of the screen shows your favorite forms and the list on the ride side shows the available forms _ Favorite Forms Appear at the Bottom of the Forms Lis
97. ne interface to send transactions forms provide the following advantages e All valid fields are displayed on the form e The form enforces rules to validate your message e You can save partially filled in forms as draft messages e Forms allow you to attach images to NCIC records 3 1 Access There are four different ways to access Messenger forms You can access forms from the Forms menu from the form tree from the quick query bar and you can setup custom hotkey combinations to open forms The forms menu is located in the upper left corner of the main Desktop window The form tree is located by default in the lower left corner of the mailbox window Both organize the forms into a hierarchy of folders Your governing agency has chosen the forms structure that you see in Messenger If you have any questions regarding the structure please contact your governing agency El Free Format OpenFox Commands amp NCIC Article Boat Gun Identity Theft i 2 Image License Missing Person NICS A ORI Other Transactions Protection Order Protective Interest Securities Unidentified Person Vehicle A Vehicle Boat Part Gang Terrorist A Wanted Person E NLETS Administrative Message 4 Aircraft information Boat Registration A Canadian Transactions A Commercial Vehicle Concealed Weapon Criminal History
98. nger provides rich forms that are used to format and submit transactions into the message switching system Messenger also provides an email like window which allows you to view the messages you have sent and received Messenger fully embraces XML and other modern Internet technologies Following are some of the features of the OpenFox Messenger Client e Email Like Architecture o Familiar architecture allows new users to quickly and easily learn the software o Response messages and unsolicited messages are delivered directly to your inbox o Display your list of messages side by side with the response text e Time Saving o Message casting links displayed in line with the response eliminate the need to copy data from a response and paste it into a form o Use the keyboard to quickly jump between responses and your forms o Command line interface to the message switching system o Use quick queries to rapidly run inquiries o Recall your recently sent messages with the press of a button e Code Lists o Immediately see the text meaning of a code when you choose one from a drop down o Quickly search a code list by text meaning o Find the text meaning of codes returned in responses e Customizable o Wide array of software options so you can change your experience to exactly how you would like Customize the color scheme used in Messenger Automatically switch Messenger to night mode Setup custom hotkeys to open the forms you use most Configure Me
99. ning into network bandwidth or performance issues when opening forms In general you will only want to adjust this setting if instructed to do so by support or IT staff Download Lists Code lists are downloaded to your workstation when you open a form Selecting the option to only download some lists will improve the performance of Messenger over slow lines Download All Lists v This option allows you to change what code lists are downloaded by Messenger Store Header Fields This preference controls whether Messenger saves the ORI control field and destinations when the store form fields action is performed In general you will want this option to be turned off unless otherwise directed by support or IT staff Store Header Fields Check this box to store the ORI Control Field and any Destination fields when you choose the Store Form Fields action if this box is unchecked then only the data fields will be stored Store Header Fields This option controls if the ORI control field and destination fields are copied by the store form fields action User ORI While the majority of Messenger forms default to use the ORI that is assigned to your terminal some forms allow you to override this setting Your default ORI is listed in the title of the OpenFox Desktop window For those forms that allow you to override the ORI you can change the ORI that is used by the form by adjusting this setting You must first check the
100. nt image formats Ver 3 00 Chapter 4 Messenger Features 67 OpenFox Messenger User Manual e JPEG or JPG The Joint Photographic Experts Group standard This is the most common electronic format of photos e GIF The Graphics Interchange Format standard published by CompuServe e PNG Portable Network Graphics An open standard developed after the underlying compression algorithm used in GIF was patented To import an image into the form click the Import Image button and Messenger opens a file explorer window Navigate to your image file and open it Image Data 2 import Image EX Format image a K Example of the form image area after an image has been imported 4 6 5 Formatting Images Just like text fields the image area may have certain formatting requirements For example images attached to NCIC records must not be any larger than 256 pixels in either height or width Requirements for attaching images to other message types may vary so please contact your governing agency for more information If you import an image that does not meet the formatting requirements Messenger automatically opens the format image window You can also open this window by clicking the format image button Ver 3 00 Chapter 4 Messenger Features 68 OpenFox Messenger User Manual Image Options 90 0009 9 Max Image image Size Cropped Size 256 x 256 256 x 256 Format image window The box with whit
101. o the field Ver 3 00 Chapter 4 Messenger Features 48 OpenFox Messenger User Manual Make SMI Smith not Smith and Wesson When you press Enter you are taken back to the form and the code is filled into the field 4 3 4 Codes in Responses NCIC inquiry returns often include codes in the message text Because the code value is the only value that is saved in the NCIC database the return includes only the code value lt does not include the code description However Messenger allows you to lookup the code description from the NCIC return To lookup a code highlight the three character field label the slash and the code value Then press F1 on your keyboard and Messenger displays the code description You must highlight the field label to lookup the code value If you are having difficulty highlighting the start of a line it may be easier to click the mouse at the end of the code value and drag the mouse back to the start of the field 1DOB 19501012 DOB 19520912 AKA DEER JIM AKA BUCK ROBERT J SMT CAUL L EAR Y Code Look Up The value CAUL L EAR translates to Cauliflower ear left OK Code lookup from an NCIC response 4 3 3 Multiple Meanings Unfortunately some code lists in the NCIC 2000 Code Manual contain duplicated codes In other words the same code value appears multiple times for different code descriptions An example is the NCIC vehicle make code list The code value BOER
102. olor of whatever field your keyboard is currently in to a yellow color This feature makes it very easy to determine where your keyboard cursor is However if you find this distracting you can turn off the indicator by simply deselecting the box This preference also allows you to change the color used by the focus indicator Ver 3 00 Chapter 5 User Preferences 95 OpenFox Messenger User Manual Enhanced Focus Indicator Messenger will highlight the field containing the cursor Enhaced Focus Indicator Indicator Highlight Color This option allows you to change the color used to highlight the selected field Sample Text Sample Text Disable or change the color used by the focus indicator 5 4 Message Display Preferences The message display preferences allow you to control how messages in your mailbox folders are displayed These preferences are organized into the following tabs general text responses message order images and header information 5 4 1 General Tab This tab contains the most commonly adjusted preferences Font Size This preference allows you to adjust the size of the text used in the message preview pane Leaving this setting at zero tells Messenger to use the regular text size If you change this to a positive number then Messenger makes the text larger For example a setting of two results in a larger text size and a setting of ten results in a much larger size If you change this prefere
103. on a message MKE Source QV IDACS QV NCIC ACK SWITCH QW IDACS QW NCIC ACK SWITCH QV IDACS QV NCIC AMM MALT OAL Summary QV LIC ABC123 QV LIC ABC123 QV LIC ABC123 QW NAM MYRECORD TEST DOB 19500101 QW NAM MYRECORD TEST DOB 19500101 QW NAM MYRECORD TEST DOB 19500101 QV LIC X7Y84W QV LIC X7Y84W a bn AACS SOI ASS Date Y 09 07 51 08 20 13 09 07 51 08 20 13 09 07 51 08 20 13 09 07 43 08 20 13 09 07 43 08 20 13 09 07 43 08 20 13 09 07 34 08 20 13 09 07 34 08 20 13 aTa Tate Fia M eTa E O AD YTYYYTITYX Example of clicking on a message to view the contents JODODODOa You can view multiple messages by selecting a message and then holding down the Shift key while you click on a different message This selects the range of messages between the first and second messages that you clicked on You can also view multiple messages via the keyboard by holding down the Shift key while pressing either the up or down arrow keys Source IDACS NCIC SWITCH IDACS NCIC SWITCH IDACS NCIC MANTIS Summary QV LIC ABC123 QV LIC ABC123 QV LIC ABC123 QW NAM MYRECORD TEST DOB 19500101 QW NAM MYRECORD TEST DOB 19500101 QW NAM MYRECORD TEST DOB 19500101 QV LIC X7Y84W QV LIC X7Y84W Ode AACS SEI ANAL Date Y 09 07 51 08 20 13 09 07 51 08 20 13 09 07 51 08 20 13 09 07 43 08 20 13 09 07 43 08 20 13 09 07 43 08 20 13 09 07 34 08 20 13 09 07 34 08 20 13 aa Pd Ps O MM MT O Example of
104. oose from the standard layout side by side right side by side left all left or all right Examples of these layouts are shown below Message Quick Queries Sort Messages View Columns Options 2 dy7 UZASs da 950 OARA Source Summary USER AM CP0000021 DEMO HERE IS AN IMAGE OF THE SUSPEC 11 0215 08 21 13 Y FREE QWA NAMIMYRECORD TEST DOB 19500101 SEXMIN 17 50 06 08 20 13 Y FREE QWA NAMMYRECORD TEST DOB 19500101 SEXM IN 17 50 01 08 20 13 Y SWITCH FREE QWA NAMMYRECORD TEST DOB 19500101 SEXMIN 17 50 01 08 20 13 Y eceived Time 17 50 01 08 20 13 PREE OWA NAM MYRECORD TEST DOB 19500101 SEX M IND 7 Summary View Message Details 1L01028H MRI0032178 cp 0000021 Hit Confirmation MKE WANTED PERSON CAUTION ARMED AND DANGEROUS LIMITED EXTRADITION SEE MIS FIELD ORI CPOOO0004 WAM MYRECORD TEST SEX M RAC W POB TX DOB 19500101 neT 510 WGT 175 EYE BRO HAI BRO SKN DRK sur sc R HND See FIONN ear AI Sammeri 9 sew AG aAA ener I8I9aGeIAG Example of the standard layout J Mailbox for FOX Inbox o Message Quick Queries Sort Messages View Columns Options aby DUOZAS vw OG Ea Bn le Ea 17 50 01 08 20 13 Source ORI INNCICODO PREE EY IOWA NAM MYRECORD TEST DOB 19500101 SEX M IND View Message Details 1L0102BH MRI 0032178 CAUTION LIMITED EXTRADITION SEE MIS FIELD oRT CPOO00004 HAM MYRECORD TEST SEX M RAC W POB TX DO woT 175 EYE
105. or then you must first check the override checkbox When you turn this option on then the other controls are no longer greyed out and you can change them Error y Play a sound ERROR v Listen To make changes you must check the override box You can turn off sounds for messages of this type by clearing the play a sound box Error v Override _ Play a sound Listen If you clear the play a sound box no sound is played when error messages are received However if the play a sound box is checked then you can change which sound is played by selecting a different sound from the drop down list You can select a sound and hear an example of it by clicking on the listen button Error vi Override y Play a sound NEW v Listen Select a different sound and press the listen button to hear an example Ver 3 00 Chapter 5 User Preferences 108 Chapter 6 Terminal Preferences OpenFox Messenger terminal preferences are similar to user preferences except that they affect the operation of Messenger on a particular device These preferences stay on the device on which they are setup they do not follow you around to different devices as your user preferences do Additionally changes to terminal preferences affects the Messenger behavior for all users who log onto Messenger from the same device You can access the Messenger terminal preferences by choosing the Messenger terminal preferences menu item under the options menu in the mailbox
106. or message display The message text is displayed on a beige background which is offset by a soft blue color The blue offset color is changed by adjusting your OQpenFox Desktop color theme as described in the OpenFox Desktop User Manual However this setting allows you to turn off the offset color and simply make the entire background the default beige color If you want to change the beige color to some other color the next preference allows you to make that change Two Tone Background Messenger will display two background colors in the message preview pane Try it both ways and use which one you like best v Use Two Tone Background Example of two tone background left and no two tone background right Background Color Messenger presents messages with a beige background color by default You can use this preference to change this color to any that you wish You click on the left button to adjust the background color used for normal color themes when the message text is black and you can use the right button to change the color used in the charcoal i e night mode color theme when the message text Is white Background Color Messenger allows you to change the background color on which the message text is displayed The left color is used for normal color themes and the right color is used for dark color themes such as the Charcoal theme Sample Text Sample Text Use this setting to change the background color of
107. orm feed between each message that is printed Please be aware that you may need to adjust the position of your dot matrix printer so that form feeds line up with the paper tear Ver 3 00 Chapter 5 User Preferences 105 OpenFox Messenger User Manual Separate Pages Messenger will print each message on a separate page You may have to manually adjust the page break on your dot matrix style printer Print Messages on Separate Pages Select this preference to insert a form feed between each message 5 5 5 Auto Printing Tab This tab allows you to change the behavior of Messenger when it automatically prints received messages Auto Print Defaults On Normally when you log onto Messenger you need to click on the automatic printing icon to turn on the feature However this preference allows you to turn automatic printing on when you log on without having to click on anything Auto Print Defaults On Messenger will turn on automatic printing when you log onto your workstation Auto Print on by Default Select this preference to turn on automatic printing when you log on Unattended Printing This preference when selected causes Messenger to automatically turn on automatic printing when you lock your OpenFox Desktop application For more information on locking your Desktop session please refer to the OpenFox Desktop User Manual Unattended Printing Messenger will print messages that arrive at your workstation whil
108. ormation will not be forwarded Ver 3 00 Chapter 4 Messenger Features 44 OpenFox Messenger User Manual Header Information Message Key AM Administrative Message ORI CP0000021 CPI Test and Development Destination 1 TERMINAL1 Destination 2 TERMINAL2 Destination 3 TERMINAL3 Destination 4 TERMINAL4 Destination 5 TERMINALS Control Field Broadcast Message Text Field YOU CAN ADD ADDITIONAL TEXT OR COMMENTS TO THE FORWARDED MESSAGE BY ENTERING THEM IN THIS AREA ORIGINAL MESSAGE 110102BH MRI0032140 CPO000021 MKE WANTED PERSON CAUTION ARMED AND DANGEROUS LIMITED EXTRADITION SEE MIS FIELD Example of forwarding a message as text 4 3 Code Lists Many NCIC transactions use code lists in certain fields Examples include the scars marks and tattoos SMT field and the vehicle make VMA model VMO and style VST fields Messenger forms present the entire NCIC code lists directly embedded in the screen The codes are listed in controls called drop down lists The control is so named because when you click on it the available options appear in a list that drops down from the field Scars Marks Tattoos Scars Marks Tattoos ARTIFICIAL BODY PARTS AND AIDS ART L ARM Artificial Arm left ART R EAR Artificial Ear right ART L EYE Artificial Eye left v Example of a code list left and a code list that has been dropped down right The drop down list con
109. orms have an attachment control which typically appears in the upper left corner of the form Header Information E Ryan Work Mugshot jpg Message Key AM Administrative Message v L warrant pdf ORI CP0000021 CPI Test and Development v Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Control Field Broadcast Message Text Field IS AN IMAGE OF THE SUSPECT AND A COPY OF THE WARRANT Example of a form that allows attachments You can add files to the form by dragging them into the attachment box or you can click the attach file button to choose a file to attach If you accidentally attached the wrong file you can select it from the list and then click the remove button Ver 3 00 Chapter 4 Messenger Features 74 OpenFox Messenger User Manual Please be aware that there are restrictions on the files that you can attach to a form These restrictions are listed below and they have been chosen by your governing agency If you have any questions regarding them please contact your governing agency e Forms only allow up to a certain number of attachments e Forms only allow a certain total size of all attachments e Forms only allow specific file types to be attached 4 8 Help Files Messenger provides you with access to various national standard manuals through the Desktop help files These manuals are updated every time new changes are released SO y
110. ou no longer have to keep those bulky NCIC and NLETS manuals around Messenger always has up to date manuals You have access to the following manuals e NCIC 2000 Operating Manual e NCIC 2000 Code Manual e NLETS User Manual e NICS Interface Control Document You can browse these documents by selecting the launch help item from the help menu and then expanding the messenger help folder in the contents tab Terminal DEMO ORI CP0000021 Lo Forms Accessibility User Session Window Tools Help A a La PACA DP i E Example of the launch help menu item Accessibility Action Using Help ea 290 sy _ Contents Index Search G Desktop Help E gt Messenger Help NCIC NCIC CODE MANUAL A NLETS NICS A Messenger Tip of the Day Messenger Manual Example of the messenger help folder in the contents tab Simply click on one the name of one of the manuals to view that manual Ver 3 00 Chapter 4 Messenger Features 75 OpenFox Messenger User Manual a Desktop Help A NLETS NICS Messenger Tip of the Day GQ Messenger 2 01 Manual Contents Index Search Introduction Other Transactions Example of the NCIC 2000 Operating Manual Contents E a Desktop Help G Messenger Help a NCIC A Messenger Tip of the Day Messenger 2 01 Manual Example of the NLETS User Manual Administrative Messages Hazardous Materials File Aircraft
111. pens the related messages in a new separate window Message Double Click You may change what Messenger does when you double click a message in your mail folders Open Form Ea None QuiqOpen Form Yo Open in Window be Open in New Window Select Related Messages Open Related Messages in Window Open Related Messages in New Window Message double click option Close Mailbox Window lf this item is selected then you are able to close the Messenger mailbox window by clicking the close window button in the upper right hand corner If you find yourself accidentally closing the mailbox window try turning this option off Close Mailbox Window You will be able to close your Mailbox Window by pressing the X button in the upper right corner y Can Close Mailbox Window Can close mailbox window option Ver 3 00 Chapter 5 User Preferences 81 OpenFox Messenger User Manual Quick Query Bar lf this item is selected the Messenger quick query bar is always visible even if your governing agency has chosen to disable it Quick Query Bar You may force the Messenger Quick Query Bar to be available _ Force Quick Query Bar Visible Force quick query bar visible option 5 1 2 Layout Tab The layout tab contains options that allow you to change how the mailbox window is organized Mailbox Window Layout This item allows you to change where the four components of the Messenger mailbox window appear You can ch
112. rd drive is completely used Messenger begins to delete the oldest messages to make space for new messages as they arrive The default amount of space is originally set by your governing agency and is generally appropriate for most Messenger locations However if your terminal receives a high level of message traffic then the default setting may prove too restrictive You can Ver 3 00 Chapter 6 Terminal Preferences 109 OpenFox Messenger User Manual adjust the mailbox size to allocate more space for your messages however please be aware that adjusting this value too large may adversely affect the performance of Messenger To change the setting you must first check the override box Then you can change the value to a greater number of megabytes Mailbox Size This setting allows you to change the amount of local harddrive space that is allocated for this terminal s mailbox messages y Override 40 Megabytes v Example of allocating forty megabytes of local storage Message Life Time Messenger has been configured to automatically remove messages from your mailbox folders after a specific amount of time This time limit or message life time has been chosen by your governing agency in order to help your governing agency pass CJIS security audits by the FBI This preference allows you to change this setting to a time span that is shorter than that chosen by your governing agency Although the screen allows you to choose a time
113. regarding printing from Messenger please see the section 4 4 Printing Ver 3 00 Chapter 2 Mailbox Window 14 OpenFox Messenger User Manual MKE STOLEN LICENSE PLATE ORI MD1012600 LIC ABC132 LIS MD DOT 19981030 DRIVEWAY OCA CS1234 MIS STOLEN PLATE FROM NIC P000002154 DTE 19981101 0000 Find in Document ORI IS ANY CITY PD MD 301 555 123 IMMED CONFIRM RECORD WITH ORI Code Lookup Print Selection MRI 32126 IN NCIC 8 AT 20AUG201 OUT DEMO 7 AT 20AUG2013 09 07 51 Right click menu options to copy or print selected text 2 3 1 Image Display When a message contains an image such as an NCIC return or a driver license return Messenger displays the image in line with the rest of the message content You can right click on the image and choose to save the image to your computer or to print the image without any of the message text For more information about printing from Messenger please see the section 4 4 Printing Image Type M UPPER TOP TEXT UPPER BOTTOM TEXT Select All Find in Document Code Lookup Print Image Save Image LOWER TOP TEXT MIS New Miscellaneous Field Data Right click menu to save above or print below the image 2 3 2 Text Search You can choose to search for text in the preview pane by right clicking and choosing the Find in Document item or by pressing Ctrl F on your keyboard Ver 3 00 Chapter 2 Mailbox Window 15 OpenFox Messenger User Manual
114. ressing the page up down or arrow up down keys on your keyboard When a Message is Received Messenger will for most messages automatically take you to your Inbox folder when a new response message is delivered to your workstation The benefit of this behavior is that Messenger makes it easy for you to immediately review the response messages The down side of this behavior is that it may interrupt your workflow if the response message is of minimal importance A solicited message is a message that was sent back to your workstation in response to a query or other transaction that you ran Messenger will only treat a message as solicited if the message has something besides the word UNKNOWN under the ID column Goto Inbox Only When the Messageis v Solicited v Marked Unread y Automatically View Display Responses wv Focus Preview Pane Default behavior when a message is received New Message Alert These options allow you to control the notification Messenger provides when a new message arrives in your inbox You can choose to display the popup notification window how long the window is displayed and whether Messenger alerts you with an audible sound New Message Alert When a message is delivered to your workstation Messenger will play a sound and display a popup notification in the lower right corner of your screen These options allow you to customize this behavior y Popup a Notification for 5 seconds y Play a Sou
115. rms Messenger will remember the forms you have open and any data you have entered into those forms y Remember Opened Forms Turn this option on to remember the forms you had open last time Remembered Forms In Front This option can only be selected when you have turned on the remember opened forms preference If this option is selected then when Messenger opens the forms that you had open last time the forms open in front of your mailbox window If this option is turned off then the forms are initially open behind your mailbox window Remembered Forms In Front Messenger will display your remembered forms in front of the Mailbox Window y Remembered Forms In Front Turn this option on to have remembered forms open in front of the mailbox window Remember Quick Query History The quick query bar allows you to recall past transactions that you have submitted from it by pressing the up down arrow keys on your keyboard If you select this option then the quick query bar history is remembered from the last time you logged onto Messenger Please be aware that turning this preference on may slightly increase the amount of time it takes to log on Quick Query History Messenger will preserve the history of transactions and commands that you have run from the Quick Query Bar Remember Quick Query History Turn this option on to remember the forms you had open last time Enhanced Focus Indicator The enhanced focus indicator changes the c
116. rpose C Criminal Justice Query by Name Attention TEST MESSAGE Name MYRECORD TEST By NAMDOB By SOC MNU By FBUSID And Other And OCA Required Information Name AND At Least One of the Following Subject Name MYRECORD TEST Date of Birth 19500101 Date of Birth 19500101 FBI Sex MeMale v Miscellaneous Race W White Social Security Operator s License OR Optionally One of the Following Social Security Optional Identifying Information Miscellaneous Sex M Male v Race W White Submit Clear Example of submitting a QH form left and then performing the get form fields action on a QW form right Ver 3 00 Chapter 4 Messenger Features 37 OpenFox Messenger User Manual 4 2 3 Quick Queries The fastest way to send a query into the system is to use the quick query bar which is a command line interface to the software The quick query bar is located at the bottom of the mailbox window From here you can type in a text formatted query and send it into the system by pressing Enter Any single line transaction not just queries can be run from the quick query bar OWA NAM MYRECORD TEST DOB 19500101 SEX M Example of sending a text formatted QWA into the system The quick query bar is so named because it alSo supports quick queries A quick query is a short format method of submitting an inquiry You can see what quick query formats are available for you under the quick queries
117. s NCIC 2000 supports the storage and retrieval of images associated to the Hot Files records stored in their databases In addition DMV images associated to Drivers Licenses are becoming available for access by law enforcement agencies in more and more states An image capable end user device is able to display the DMV photograph to the law enforcement officer in real time The requirement for new information sources utilizing new internet technology tools for access has dramatically broadened the scope of State and Federal Agency law enforcement systems To support these new requirements the computing systems and networks have become dramatically more complex As networks have become more open providing nontraditional user s access to nontraditional data security concerns have increased dramatically The NCIC CJIS Security Policy is becoming more strict with regards to data protection and encryption as it adapts to this new environment As a result of these trends modern law enforcement workstation devices must be more sophisticated and have a richer feature set then traditional law enforcement clients The CPI solution is named OpenFox Messenger Messenger is a web based solution that provides the same functionality as a traditional law enforcement workstation device while supporting the evolving demands of the modern law enforcement environment 1 1 Architecture At its core OQpenFox Messenger enables you to send and receiv
118. s When you select certain offense codes the original offense field becomes required Offense Information Offense 8102 EWJ Abscond While On Probation v Original Offense v The OOC field is required when you choose certain codes from the offense field 3 3 2 Minimum and Maximum Lengths Some fields specify the maximum amount of text that can be entered Some fields may additionally require that you enter a minimum amount of text If you have entered the maximum amount of text in a field and then attempt to enter more text Messenger alerts you by playing a beep through your computer speakers If you have not entered the minimum amount of data into a field Messenger notifies you when you submit the form Data Format Error amp NCIC field has a minimum length of 10 characters A self checking number assigned by NCIC to each accepted record Correct Example of entering less than the minimum field length 3 3 3 Character Filters some fields restrict what text you can enter For example Messenger does not allow you to enter letters or symbols into the date of birth field If you type a letter into the date of birth field Messenger simply ignores the key press and alerts you by playing a Ver 3 00 Chapter 3 Forms 27 OpenFox Messenger User Manual beep through your computer speakers In general fields allow you to enter either numbers letters NCIC special characters or so
119. sage This means that if you open this message back into the form Messenger only has the code value and it displays the multiple meanings code Vehicle Information VIN Vehicle Year 12345678901234567 2005 E Vehicle Model Vehicle Style Vehicle Color TL Trailer lv BT Boat _ v GRY Gray Example of the VMA field before saving as a draft poT 20130101 OCA TESTOCA VIN 12345678901234567 VYR 2005 VMO TL VST BT vco GRY Example of the resulting draft message Vehicle Information VIN Vehicle Year Vehicle Make 12345678901234567 2005 Multi i Vehicle Model Vehicle Style Vehicle Color TL Trailer w BT Boat w GRY Gray v Example of the form after opening the draft message Ver 3 00 Chapter 4 Messenger Features 51 OpenFox Messenger User Manual While it may seem odd that the code description changes please remember that the code description is never sent to the system or saved in NCIC Whether you send the form with BOER Boerne Trailer Mfg or with BOER Multilple Meanings only BOER is saved in the database NCIC does not know what code description you Selected 4 3 4 Code Categories Certain code lists are organized into different categories This is most often the case with code lists that have a very large number of code items For example the NCIC scars marks and tattoos SMT code list is organized into categories The start of each categor
120. se the next two check boxes on the screen to search the results of your previous search or to combine the results of your previous search Searching the results of your previous search allow you to drill down your results You can start with a generic search and make it more specific Combining your previous search results allows you to run multiple searches and add the results together Ver 3 00 Chapter 4 Messenger Features 61 OpenFox Messenger User Manual Options Search for messages in All Folders _ Search Previous Results Combine with Previous Results Match ALL of the following _ Match ANY of the following Message Text w contains v TEST is v 20130821 Search options to drill down within or append to your previous search 4 5 3 Search Criteria The bottom of the screen allows you to enter the data for which you wish to search You can add or remove data fields by clicking the more or fewer buttons If you are searching by more than one data field the radio buttons along the top let you choose whether messages must match all of the criteria or at least one of the criteria Options Search for messages in All Folders v _ Search Previous Results _ Combine with Previous Results e Match ALL of the following gt Match ANY of the following f a Message Text v contains v TEST Date v is v 20130821 Choose to match all or any of the search criteria top an
121. selecting a range of messages LILLY JIOOOBODOA gt If you hold down the Ctrl key when you click on a message then you toggle whether the message is selected Clicking on a message that is not selected causes the message to be selected and clicking on a message that is selected causes it to become unselected You can use this method to view the contents of any group of messages and you will most likely find this most useful when printing returns You can also use the keyboard to perform the same operation Hold down the Ctrl key while you press the up or down arrow keys and a light outlined box moves to the row above or below the selected row As long as you continue to hold down the Ctrl key you can continue to move this box to another row While still holding down Ctrl press the space bar to toggle whether the row is selected and you can repeat this combination to choose what messages you want Ver 3 00 Chapter 2 Mailbox Window 13 OpenFox Messenger User Manual MKE Source Summary Date Y p QV IDACS QV LIC ABC123 09 07 51 08 20 13 Y Y e QV NCIC QV LIC ABC123 09 07 51 08 20 13 Y LJ ACK SWITCH QV LIC ABC123 09 07 51 08 20 13 O U QW IDACS QW NAM MYRECORD TEST DOB 19500101 09 07 43 08 20 13 U Qu NCIC QW NAM MYRECORD TEST DOB 19500101 09 07 43 08 20 13 ww ld ACK SWITCH QW NAM MYRECORD TEST DOB 19500101 09 07 43 08 20 13 Y U Qv IDACS QV LIC X7Y84W 09 07 34 08 20 13 Y U QV NCIC QV
122. son for property record removal RPP field has three editable code items HIT LOCAL YYYYMMDD HIT STATE YYYYMMDD or HIT NCIC YYYYMMDD When you select one of these codes the code is selected and the editable portion the YYYYMMDD text is highlighted This means that when you type the highlighted text is replaced by what you enter By RPS ByRPP Required Information Reason for Removal KA Benefits and EffectivenessH T LOCAL YYYYMMDD A i AT AAA yA Persons Apprehended UI HERK MEAN Missina Persons Found PREVIOUS RECOVERY First select the code from the list By RPS ByRPP Required Information Reason for Removal HIT NCIC YYYYMMDD ES Benefits and Effectiveness Persons Apprehended Missinn Persons Found The editable portion is highlighted By RPS By RPP Required Information Reason for Removal Benefits and Effectiveness Persons Apprehended Missinn Dersons Found Then enter a date Ver 3 00 Chapter 4 Messenger Features 53 OpenFox Messenger User Manual 4 4 Printing Messenger allows you to print messages that you have sent or that you have received form the system This section explains how to print from the Messenger software Much of this section discusses the user preferences that control Messenger printing To access these preferences open your user preferences screen select Messenger from the top and select Printers from the left side g l r Modify Us
123. ss Ctrl Enter to submit the form Submit Clear Close Example of the form buttons Ver 3 00 Chapter 3 Forms 25 OpenFox Messenger User Manual 3 3 Fields The form data fields allow you to enter data into a transaction form You use these fields to provide the name of a wanted person record or the license plate of a stolen vehicle or the serial number of a missing article etc Typically these fields allow you to either type text using the keyboard or select an NCIC code from a drop down list Drop down lists are discussed briefly in this section For complete information on code lists and drop downs please see section 4 3 Code Lists 3 3 1 Rules A field can be required Required fields are indicated by a red star next to the field name and you must enter data into the field to submit the form Query by Name Name Form Rules Violation Name field is required Example of a required field top and the error reported if you try to submit the form without filling in a required field bottom Fields may also be conditionally required or conditionally mandatory blank Whether these fields are required or mandatory blank depends on what other data you have entered into the form An example of such fields are the three record identifier fields on NCIC modify forms On these forms you must enter data into exactly two of the three fields If you only enter data into one field Messenger reports that you h
124. ssenger opens the transaction in the form that you had used If you sent the transaction from the quick query bar Messenger puts the message text in the quick query bar 4 1 2 Responses and Received Messages Messages are received by your terminal when responses are returned to your inquiry or when another agency sends you an unsolicited messages such as a hit confirmation message a BOLO etc When Messenger receives a message the message is delivered to your inbox folder The message is marked as new until you view it in the message preview pane New messages are indicated with bold text and a check mark Ver 3 00 Chapter 4 Messenger Features 31 OpenFox Messenger User Manual under the new column When there are new messages in your inbox folder the folder name is bolded and the number of new messages Is displayed next to the folder name amp FOX s Folders D inbox 5 Sent k Save oy Trash Drafts Y Search Example of five new messages in your inbox folder 4 1 3 New Message Notification When messages are received you are notified by a sound and a popup notification in the lower right corner of the screen The popup notification appears on top of any other applications you may have open at the same time Obviously Messenger has to be running in order to receive the messages however if you are working in a different application i e CAD or RMS and that application is on top of Messenger you w
125. ssenger to automatically open your most used forms when you log on O Os Ver 3 00 Chapter 1 Introduction and Overview 6 OpenFox Messenger User Manual e Help Files and Online Manuals o Direct access to standard national manuals including NCIC 2000 Operating Manual NCIC 2000 Code Manual NLETS User Manual and NICS Manual o Desktop Administration Manual Desktop User Manual and Messenger User Manual available as well o Transaction forms link directly to the relevant pages of the online manuals o Your governing agency may choose to integrate state specific documents and manuals 1 3 Desktop Module Messenger is a Module of the OpenFox Desktop application Installing Messenger logging on changing color schemes and such features are provided by Desktop Please consult the OpenFox Desktop Administrator User Manual for more information on these topics 1 3 1 Additional Disk Access Messenger requires access to the local file system above and beyond the access required by Desktop Messenger requires this access to store the message logs and to support images and other binary documents The message logs are stored in two files on the local file system One file is an index file and the other file contains the message log data Both these files are encrypted with a secret key unique to each Messenger workstation and these files cannot be opened by Messenger until it has opened a secure and trusted communications
126. t E Wanted Query __ Shift F1 G amp NCIC a E Vehicle Query Shift F2 2 Article E Article Query Shift F3 Boat E BoatQuery ShiftF4 of Gun E Gun Query Shift F5 i Identity Theft t i A Image License Missing Person e Nics ORI id Other Transactions SE EE eS Qw Wanted Query Ctri Alt wi Shift F1 v W Update _ Automatically Open Form at Logon Favorite forms shown on the left and available forms shown on the right You can add a form to your favorites by selecting it in the list on the right and then clicking the add button You can also add a form to your favorites directly from the form by selecting the add to favorites item from the form system menu Please see 3 4 System Menu for more information Ver 3 00 Chapter 5 User Preferences 88 OpenFox Messenger User Manual _ Favorite Forms Appear at the Bottom of the Forms List E Wanted Query Shift F1_ E Vehicle Query _ Shift F2 E Article Query Shift F3 E BoatQuery Shift F4 E Gun Query Shift F5 IR E Record Request E Admin Record Request E Add SID Number EJ Update Record w Disposition Data E Seal Record Cycle Image License a AN nimni v Wanted Query Oct Oat Shift F1 v Update _ Automatically Open Form at Logon Select a form from the list on the right and click the add button lf you want to remove a form from your favorites just selec
127. t is normally hidden under Show Message Details Always Never Use this preference to force Messenger to always or never print the information normally hidden within the view message details check box User ID and Terminal Normally Messenger prints your logon identifier and your station mnemonic in the header and footer portion of print outs If you wish to suppress this information from your print outs turn this option on User ID and Terminal You may turn off the user id and terminal mnemonic that is printed at the top of each page Hide User ID and Terminal Select this preference to prevent the user ID and terminal name from being printed 5 5 4 Dot Matrix Tab This tab allows you to configure the print options when printing to a dot matrix or continuous feed style printer These preferences are only used when printing in dispatch mode to a printer that you have setup as a dot matrix printer These options are not used in normal printing mode Message Header lf this preference is selected then Messenger prints the message header information For more information on the message header please see section 5 4 Message Display Preferences Message Header Messenger will print the message header information Otherwise messenger will only print the message text Print Header Select this preference to print the message header information Separate Pages lf this preference is turned on then Messenger places a f
128. t the form from the list on the left and press the remove button _ Favorite Forms Appear at the Bottom of the Forms List E Wanted Query Shift F1 z Q O Article Boat Gun Identity Theft 111 Image License Missing Person NICS BUdl WUETY E Gun Query Shift F5 PEPE DBDBDBEDBDEDE See ee O 2 Other Transactions Article Query Alt v Shift F3 Automatically Open Form at Logon Select a form from your favorites and press the remove button You can reorder your favorite forms by selecting on and pressing the up or down buttons _ Favorite Forms Appear at the Bottom of the Forms List E Wanted Query Shift F1 E Article Query Shift F3 2 1 OUdl MUUEI y y E Gun Query Shift F5 z gt Boat O 5 Identity Theft ll Image License Missing Person NICS HHH HHH eH DEBBDBBDEDDE D bam i w w wo 2 o N O on am Cara Article Query Oo Alt v Shift F3 _ Automatically Open Form at Logon Select a form from your favorites and press the up down button to move it Ver 3 00 Chapter 5 User Preferences 89 OpenFox Messenger User Manual You can also organize your favorite forms into folders Create a new folder by pressing the new folder button _ Favorite Forms Appear at the Bottom of the Forms List E Wanted Query _ Shift F1 amp NCIC a E Vehicle Query Shift F2 i
129. tachments are images Messenger displays them following the end of the message Other types of attachments cannot be viewed directly in Messenger eed pee pa AM CPODOOO21 DEMO HERE IS AN IMAGE OF THE Summary SUSPECT AND AC HERE IS AN IMAGE OF THE SUSPECT AND A COPY OF THE WARRANT MRI 32196 IN DEMO 15 AT 21AUG2013 11 01 55 OUT DEMO 2 AT 21AUG2013 11 02 19 gt ho e Ryan Work Mugshotjpg L Warrant pdf Example of a message with image attachments At the bottom of the message preview Messenger lists the files that have been attached to the message lf you double click an attachment Messenger opens it in the default application For example double clicking a PDF attachment opens the document in Adobe and double clicking a Word attachment opens the document in Microsoft Word Right clicking on an attachment allows you to save the attachment to your computer or to save all attachments to a folder on your computer Ver 3 00 Chapter 4 Messenger Features 73 OpenFox Messenger User Manual RAE gt Summary CP0000021 DEMO HERE IS AN IMAGE OF THE Summary SUSPECT AND A C View Message Details HERE IS AN IMAGE OF THE SUSPECT AND A COPY OF THE WARRANT MRI 32196 IN DEMO 15 AT 21AUG2013 11 01 55 OUT DEMO 2 AT 21AUG2013 11 02 19 E Ryan Work Mugshot jpg P The attachment list and right click menu items 4 7 2 Sending Attachments Certain forms allow you to add attachments These f
130. tains all the valid NCIC codes that can be entered into the field Each item in the list shows the code value followed by an equal sign and then a text description of the code also called the code meaning The code value is to the left of the equal sign and the text description is to the right Ver 3 00 Chapter 4 Messenger Features 45 OpenFox Messenger User Manual It is very important to remember that only the code value is stored in NCIC or whatever database you are connecting to The code description is there for your convenience only It is never sent to NCIC or attached to your record Scars Marks Tattoos TAT FHD Tattoo on Forehead v Example of a code The code value is TAT FHD and the code description is Tattoo on Forehead In the above example when you submit the form only the code value of TAT FHD is sent to NCIC The text Tattoo on Forehead is not sent 4 3 1 Selecting a Code You can select a code by scrolling through the list and clicking on an item with your mouse Whichever code you click on is selected and appears in the field You can also navigate the code list with the keyboard Just press the down arrow key to open the drop down list and then you can scroll through the list with the arrow up down or page up down keys When you press Enter the highlighted code is selected and appears in the field Place of Birth Clicking on this item or pressing Enter will select this
131. the sender s ORI and the summary of the message The rest of the message header information is typically hidden within the view message details check box Show Header Information If this option is turned off then the entire message header area is removed and Messenger only shows the content of the message The view message details line is also removed If you leave this option turned on then the rest of the preferences in this Ver 3 00 Chapter 5 User Preferences 100 OpenFox Messenger User Manual tab control what information is visible and what information is hidden within the view message details check box Received Time 16 26 01 08 21 13 Source ORI INNcrcooo Summary QW NAM TEST TEST DOB 19500101 View Message Details 1L0102BH MRI 0032218 cP 0000021 NO NCIC WANT NAM TEST TEST DOB 19500101 MRI 32219 IN NCIC 2 AT 21AUG2013 16 26 01 1L0102BH MRI0032218 cP 0000021 NO NCIC WANT MAM TEST TEST DOB 19500101 MRI 32219 IN NCIC 2 AT 21AUG2013 16 26 01 OUT DEMO 5 AT 21AUG2013 16 26 01 Example of this option turned on top and turned off bottom Legacy Header Some systems insert legacy message headers into messages Ifthe system is setup to receive legacy header information then this preference allows you to choose where the information is displayed You can choose to put the legacy header inside the view message details check box include the legacy header as the first line of the message content or to simp
132. the Trash folder one Ctrl S Moves the selected message s into the Save folder Allows you to change the text under the MA Summary column in the message list control Find in Ctrl F Allows you to search for text in the content of the Document lt message s See section 2 3 Preview Pane Find de Allows you to search the messages in your mail menta folders See section 4 5 Message Search Ver 3 00 Chapter 2 Mailbox Window 19 OpenFox Messenger User Manual Action Icon Open in Window Hot Key Description Displays the form that was used to run the query or transaction If the message was sent from the quick query bar then the text of the query is Enter displayed in the quick query bar Displays the contents of this message ina separate window that can be dragged to another Ctrl Enter l monitor If there already is such a window open this action reuses the window Displays the contents of this message in a separate window that can be dragged to another Alt Enter monitor If there already is such a window open Window this action opens a new window Reply A Ctri R Allows you to respond to the sender of an administrative message Allows you to forward the text of a message to Forward 9 Cirl B another user or agency See section 4 2 Time Savers mN i Prints the selected message s See section vr Prints all images from all selected messages ATU Ue tek See section 4 4 Printing
133. the system or received at the terminal are stored in one of these folders If there are new messages that you have not yet read then the folder name is displayed in bold and the number of new messages Is indicated In the example shown below the user has two unread messages in the inbox folder Ver 3 00 Chapter 2 Mailbox Window 9 OpenFox Messenger User Manual G RYAN s Folders 3 Inbox 2 Sent b Save oy Trash Drafts Se Search Mail folder list showing two unread messages in the inbox You can navigate between different folders by clicking on the folder names There are also keyboard shortcuts that you can use to jump between folders These shortcuts are listed under the Accessibility menu e ef Trash Cti Drafts Ctrl D 3 Inbox Search Cui Keyboard shortcuts for navigating to mail folders The folders are described in the below table The table only lists the standard mail folders Please be aware that your governing agency may have chosen to add custom folders to specific uses An example would be a weather folder for weather notification messages Please consult your governing agency for more information on folders that do not appear in the table below Description Holds the messages received at your terminal This includes unsolicited traffic i e administrative broadcasts hit confirmations and solicited traffic i e NCIC returns y Holds copies of any transactions that you sub
134. the update button after making any changes QH QH Ctrl vi Alt Shift H v Update y Automatically Open Form at Logon In this example the form name has been changed to QH a shortcut of Alt H opens the form and it has been set to open automatically when you log on e Terminal DEMO ORI CP0000 B ooo Forms Accessibility User S Free Format OpenFox Commands gt NCIC r NLETS Validations b Raffle After clicking OK the form appears at the top of the form menu 4 2 7 Draft Messages amp Templates Draft messages allow you to save a form that you are in the middle of filling out so that you can go back and complete the form later Message templates are a type of draft message and you can use them to store commonly run transactions so that you dont have to type in the same information over and over For example some agencies get frequent reports of the same vehicle being stolen when the owner simply cannot remember where they parked In this case you can enter all the information about the car and save the form as a template When the car is reported stolen again you can simply open the item in your draft folder and save yourself a lot of typing To save a draft message fill out some fields on the form and select the save draft option from the form system menu You can also press Ctrl D on the keyboard Ver 3 00 Chapter 4 Messenger Features 41 OpenFox Messenger User Manual EM NCIC Ent
135. to a dot matrix style printer Print As Text Use this preference to print messages in a simple text format Separate Pages lf you select this option and you highlight multiple messages to print then Messenger prints each message on a separate page If this option is turned off then Messenger attempts to fit the messages onto the minimum number of pages Separate Pages When you print multiple messages at once Messenger will print each message on a separate page Print Messages on Separate Pages Use this preference to print each message on a separate page Ver 3 00 Chapter 5 User Preferences 103 OpenFox Messenger User Manual Background If you select this option Messenger prints the colored background behind the message content To conserve on printer ink or toner it is recommended to leave this option turned off Background Messenger will print the colored background Turn this option off to conserve printer ink Print Background Use this preference to print the colored background of messages Color Printing If you select this option Messenger prints messages in color assuming that you are printing to a color printer If this option is turned off then Messenger prints in black and white Color Printing Messenger will print in color if you are printing to a color printer Otherwise Messenger will always print in black and white Print in Color Use this preference to print messages in color Messag
136. u can also cleanup your search results by deleting messages in your Ver 3 00 Chapter 4 Messenger Features 60 OpenFox Messenger User Manual search folder When you do this you are only removing the message form the search folder you are not deleting the actual message from its original folder For our example deleting the message from your search folder does not delete the message from you inbox Mailbox for FOX Search Message Quick Queries Sort Messages View Columns Options 287 DIZAT Fa BE amp FOX s Folders MKE User Source B inbox ACK RYAN SWITCH Sent Qw RYAN MESSENGER Ej Save ACK RYAN SWITCH Trash aw RYAN MESSENGER Drafts ACK FOX SWITCH aw FOX IDACS aw FOX NCIC aw FOX MESSENGER ACK RYAN SWITCH The results of your search are listed in the search folder 4 5 2 Search Options At the top of the screen you can choose what mail folders will be searched You can choose to search for messages in any particular folder or you can leave it on the default setting which is to search all the mail folders Options Search for messages in All Folders i All Folders i y _ Search Previous Res ses bibi gt with Previous Results Sent Folder e Match ALL of the follov il Save Folder h ANY of the following Trash Folder Message Text _ Drafts Folder Date v lis v 20130821 More Find The drop down list allows to search for messages in a mail folder or all mail folders You can u
137. ual 3 2 3 Data Fields Located after the header information and before the buttons are the form data fields These fields are where you enter the actual message information For example this is where you enter the name of a wanted person the license plate of a stolen vehicle etc Form fields are discussed in further detail in the section 3 3 Fields By LIC By VIN Query by License Information License License Year License Type Example of the form data fields on the RQ form 3 2 4 Tab Controls Some forms organize the data fields into different tabs For example the RQ form has two tabs One is for running the query by license information and the other tab is for running the query by VIN information You can switch between tabs by simply clicking on the name of the tab you wish to view You can also switch between tabs by pressing the right and left arrow keys By LIC By VIN Query by License Information License License Year License Type v Example of the two tabs on the RQ form 3 2 4 Buttons At the very bottom of the form are the form buttons You can click the Submit button to send the message to the system click the Clear button to reset the form back to blank or click the Close button to close the form and dismiss it from your screen Instead of clicking on the Submit button you can simply press Enter When you are in a field where pressing Enter goes to a new line you have to pre
138. umn header or from the View Columns menu Ver 3 00 Chapter 2 Mailbox Window 11 OpenFox Messenger User Manual __ Source Summary IDACS QV LIC ABC123 Yi MKE NCIC QV LIC ABC123 dis Message Quick Queries Sort Messages SWITCH QV LIC ABC123 Y IDACS QW NAM MYRECORE Source A E of Y A _ NCIC QW NAM MYRECOR y Summary SWITCH QW NAM MYRECORE a et 2 IDACS QV LIC X7Y84W NCIC av Lic x7Y84w y e SMART OLS SVL AAP SIMO ASAL 4 Y Type uf Trash eceived Time 09 07 43 084 New Y Drafts Summary QW NAM MYRE Size O Seach ae iv View Messaae Details E Attachment E Free Format OpenFox Commands a_i Choose to hide columns by right clicking on the column header left or from the View Columns menu right In most situations you will want your messages to be ordered by the date time that they were sent or received Leaving this setting makes the newest messages appear at either the top or bottom of the message list However you can choose to order the messages by any column in the message list by either left clicking on the column name or from the Sort Messages menu rt Messages View Columns Options IBA Fa OH AE Message Quick Querie G FOX s Folders MKE Source Summary UV LIC AD Inbox lav NCIC QV LIC ABC123 Sent Sd ACK SWITCH QV LIC ABC123 El Save By Summary aw IDACS QW NAM MYRECORD TEST DOB 1950010 af Tr
139. y is denoted by a horizontal line and the codes within the category are listed after the line Scars Marks Tattoos DEAFNESS w DEAF Deaf left and right ears DEAF L EAR Deaf left ear DEAF EAR Deaf one ear nonspecific DEAF R EAR Deaf right ear DEAF MUTE Deaf mute DEFORMITIES CAUL L EAR Cauliflower ear left Example of the Deafness category in the SMT drop down You can jump to the top of a category by typing the name of the category into the drop down For example if you type TATTOOS into the SMT field Messenger selects the top of the tattoos category Then if you press the down arrow key Messenger drops down the code list and opens directly to the tattoos code category Scars Marks Tattoos f TATTOOS v TAT ABDOM Tattoo on Abdomen TAT L ANKL Tattoo on Ankle left TAT ANKL Tattoo on Ankle nonspecific TAT R ANKL Tattoo on Ankle right TAT L ARM Tattoo on Arm left TAT UL ARM Tattoo on Arm left upper TAT ARM Tattoo on Arm nonspecific Type TATTOOS and press the down arrow key to scroll through the list of tattoo codes Ver 3 00 Chapter 4 Messenger Features 52 OpenFox Messenger User Manual 4 3 5 Editable Codes some fields allow you to enter free text after you have selected a code from the list Examples include certain offense codes the miscellaneous number field and NCIC benefits and effectiveness data In particular the rea

Messenger User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents