Carefree travel - KLM Royal Dutch Airlines
Contents
1. 0000 e KLM Carefree travel Air travel for passengers with reduced mobility AIRFRANCE KLM iihi daad i tebinde with our special thanks to the Dutch Council of the Chronically Ill and the Disabled Special services for physically challenged passengers KLM is committed to the provision of comfortable convenient and reliable air travel that is accessible to all of our passen gers We wish all passengers including those who are physi cally and or mentally challenged provided that air travel is not counter to medical advice a very warm welcome aboard This booklet was written especially for physically and men tally challenged passengers and for those passengers with a medical condition who wish to fly with KLM It provides infor mation on how you can use of the specially adapted facilities and KLM services in the best way possible and how we can assist you in planning and booking your flight In short how we can ensure everything related to your travels is as pleas ant and comfortable as possible his booklet contains an introduction and seven chapters You can find general information in the first three chapters The rest of the booklet provides more detailed informa tion for specific passengers and about the special facilities aboard the aircraft and at the airport Index 1 Planning and booking your flight 6 2At thedream ARER 8 3 DUTING YOUr FlgRt iiie 10 The last three chapters provide2. Form available on KLM website if required by your medical condition Check in half an hour before the regular htips www klm com travel nl_en prepare_for_travel checkin_options dropoff_times check_in_times htm this should be one hour before the regular check in time if you are using an electric powered wheelchair Make sure you are at the gate at the time given on your boarding pass Make sure that you are accompanied by a personal assistant if your medical or physical condition requires this KLM will not provide you with this kind of assistance and the cabin crew are not authorised to lift or carry you Have all the medications you need during your trip in your hand luggage If the quantity of liquid medication included in your hand luggage exceeds the legal limit you should have 30 a doctor s statement to this effect in order to prevent any problems during security checks The following special services are free of charge special meals assistance of ground staff in boarding deplaning and transferring transport of your own wheelchair rollator or scooter transport of a service animal in the cabin as long as another seat is not necessary transport of medical equipment such as breathing equipment use of an on board wheelchair provided by KLM special container for wet cell batteries For the other special services please contact 0800 KLMCARES for the applicable charge
3. inches by 36 inches by 42 inches Bring your own wheelchair as hold luggage If you are bringing your own wheelchair please make sure you contact us at least 48 hours before your departure We will look into the possibilities and make a reservation for you right away The number of electric wheelchairs we can transport is limited Your wheelchair will be transported as check in baggage in an upright position to avoid damage and spilling of batteries 14 15 Maximum size and weight of wheelchairs per aircraft type Max dimensions Max gewicht Ix w x h Aircraft type Boeing 777 747 787 152 X 139 X 149 CM No max weight and Airbus A330 59 5 X 54 5 X 58 5 inch Boeing 737 700 12 X 13 X 85cm 150 kg 331 Ibs 800 and 900 44 X 44 5 X 33 inch Embraer 190 en 120 X 100 X 70 cm 150 kg 331 Ibs Fokker 70 47 X 39 X 27 5 inch Needless to say we will take all possible precautions to prevent damage to your wheelchair during the flight To help us we ask that you transport all of its detachable parts such as cushions and footrests in your hand luggage these items will then be considered extra permitted hand luggage If this is not possible we ask that you have these taped to the wheelchair KLM does not have any packaging material available to transport your wheelchair This is why we advise you to indicate at the time you book your flight what your wheelchair s dimensions are and wh
4. more detailed information about specific facilities 4 Passengers with mobility iIMpaiT ments 1111111119111111121010121 14 5 Passengers with hearing or visual iMpair ments 20 6 Disabled passengers with an intellectual or developmental disability onc csssussessaesssesssesssessansssessseesseesaes 22 7 Passengers with special medical requirements cece 22 At the end of this booklet you will find the following annexes 1 Map of Amsterdam Airport Schiphol and general INFOPMALION 111119191111111111911111111110112 28 2 Checklist for travellers iinn 30 3 INFOFMAtION for travel agents occ ceeccessscessseesssensssnestnnessnnseseneseueee 32 Information given in this booklet can also be found at our website WWW KLM COM KLM CARES Special telephone number and e mail address KLM has a dedicated toll free telephone number for passengers who would like to make use of our special care services If you have any questions or requests please call From the Netherlands 0800 55622737 0800 KLMCARES From the USA and Canada 1 844 797 7723 From other countries 00 800 55622737 800 KLMCARES In order to contact KLM CARES from outside the Netherlands be sure to first dial your International Access Code IAC followed by 800 KLMCARES The IAC is the number dialled from a country to place an international long distance call For example in the United States and Canada the IAC is on in J
5. Our staff will be able to inform you further 1 Planning and booking your flight It would be advisable to make your reservation as far in advance of your flight as possible particularly if you have special requirements The more information we have about you and any special requirements you have the better prepared we will be to meet your needs Because of this we emphatically request that you inform us the earlier the better at least 48 hours prior to departure and if possible upon making your reservation of any special needs you may have For example if you need assistance due to a visual or hearing impairment cannot climb stairs or cannot walk at all cannot walk the distance between the check in area and the departure gate between your gate and the arrival hall or between gates when in transit you should be aware that distances between check in areas and gates can be long both at the airport of departure as well as the airport at which you will arrive want to use your own wheelchair manually powered wheelchairs only or a KLM wheelchair wish to take your own electric Dattery powered wheelchair or scooter are travelling with a trained service animal such as a guide dog or personal assistance dog are travelling with a group of 7 or more other physically challenged passengers need to make use of medical facilities aboard the aircraft are travelling with an emotional support do
6. apan oo in Singapore 00s and in Australia oon The common IAC for most European countries is Oo Hotels and mobile operators may charge you for carrying your call when dialling 0800 KLMCARES 800 KLMCARES is available from 6 am 10 pm CET 7 days a week Our representatives are happy to provide you with the latest information about our special care services and those of our airline partners You can also contact us at e mail KLMCARES KLM COM KLM partner airlines Some KLM designated flights are operated by KLM partner airlines On flights operated by KLM you can rely on the availability of all special care services and facilities described in this booklet On flights that have a KLM flight number but are operated by our partner airlines it is possible that not all services and facilities will be available for certain destinations Which services and facilities are available will depend on the partner airline s services and the type of aircraft If you are flying with one of our SkyTeam or other partners for an up to date list of our partners check klm com we advise you to check with your travel organisation or directly with 0800 KLMCARES to see which facilities you can count on KLM operates Boeing 737 747 777 787 and Airbus A330 aircraft Some of our flights within Europe are flown with KLM Cityhopper aircraft Fokker 70 Embraer 190 The flights operated by KLM Cityhopper may offer only limited services
7. assist you in the actual toilet area Toilet handles the toilets onboard of all our KLM aircraft are equipped with toilet handles Moveable armrests in all of our aircraft we have a number of aisle and middle seats that have moveable armrests so you can transfer into your seat more easily The number and locations of movable aisle armrest seats may vary by aircraft type In consultation with you and your reservation agent we will reserve the most suitable seat for you Special seating solutions will always be reviewed by our flight safety department to see if they are compliant with flight safety regulations a1 Special meals Our intercontinental flights serve a selection of special meals at no additional charge that comply with specific dietary religious or other specific requirements These include low salt low fat sugar free and gluten free meals as well as meals for diabetics fruitarians and vegetarians Most special meals can be requested up to 24 hours before departure Exceptions are kosher gluten free and lactose free meals that will need to be requested at least 36 hours before departure You can submit your request to your travel agent or directly to KLM If you are booking your flight at www kIm com you can also request your special meal immediately on our website Please note however that special meals are available only when a regular full meal service is part of the on board service You
8. ble for you and the other passengers to board or deplane In such a case a Stairway will be provided for this purpose If you are unable to ascend or descend stairs and you have informed us of this in advance we will provide an alternative boarding device At some locations including Amsterdam Airport Schiphol we make use of a specially adapted truck for this purpose We know of course that these alternatives are not the most convenient solutions but we hope you will understand that we are doing our best even in these situations to ensure your Safety privacy and comfort IMPORTANT If you would like to make use of any of these services or facilities please contact your travel agent or call C800 KLMCARES 0800 55622737 at least 48 hours before departure 19 5 Passengers with hearing or visual impairments KLM is constantly striving to improve its services and these efforts also apply to what we can offer passengers with a visual or hearing impairment Flight and boarding information is provided at almost all locations by means of highly legible flight information screens and the airport s public address system But you can always feel free to ask our ground staff for assistance They can also escort you to and from the gate if you requested this service during the booking process On board the flight safety card and video including subtitles have a high visual content These communications have been designe
9. d for their country We thus advise you to take any precautionary measures such as having a valid animal passport and proof of vaccinations that would apply when taking your service animal to such a country Questions Should you have any questions or doubts about these matters please do not hesitate to contact us at 0800 KLMCARES Our staff will be glad to help you 13 4 Passengers with mobility impairments Your own wheelchair KLM will transport your own wheelchair scooter or walker free of charge If you book your flight at least 48 hours in advance this will give Us enough time to make all the arrangements for you If you are travelling with your own wheelchair we request that you check in half an hour before the regular check in time You can find these check in times at https Awww kim com travel nl_en prepare_for_travel checkin_options dropoff_times check_in_times htm If you use an electric powered wheelchair we ask that you check in one hour before the regular time This gives us sufficient time to prepare your wheelchair properly for loading Rolstoelen toegestaan in de cabine Folding collapsible or break down manual passenger wheelchairs are permitted in the cabin as long as they meet the size and weight requirements for hand luggage For flights to and from the United States folding collapsible or break down passenger wheelchairs are permitted as the dimensions do not exceed 33cm by 92cm by 107cm 13
10. d to be clearly understood even by passengers who do not speak English The aircraft s toilets are provided with attendant call buttons labelled in Braille and the flight safety card is also available in Braille No charge is made for service animals Certain conditions do apply to them however During the flight they must be kept on a leash they may not occupy a seat and they must not obstruct the aisle or access to the emergency exits For more information please refer to the section on service animals in Chapter 3 Questions Should you have any questions or doubts about these matters please do not hesitate to contact us at Our staff will be glad to help you 6 Disabled passengers with an intellectual or developmental disability Passengers with an intellectual or developmental disability such as passengers with Down syndrome Alzheimer s dementia or passengers who are mentally impeded who are travelling alone and who need assistance can request a meet and assist service The passenger must be able to understand the safety instructions and be able to help with his her own evacuation If this is not possible the passenger should travel with a safety assistant This meet and assist service should be requested at least 48 hours before the flight On departure the passenger will be escorted by trained airport staff to the aircraft and will be handed over to the crew Upon arrival the crew will hand the passe
11. e transfer KLM Crown Lounge E Extra security check For information about public transport to and from Amsterdam Airport Schiphol please contact Holland Boulevard Schiphol Plaza Valys travel service from door to door Tel 31 0 900 9630 available every day from 6 00 am to 1 00 am Dutch Railways Services for Passengers with Disabilities tel 030 2357822 fax 030 2353033 text phone 0900 5559292 0 70 minute available every day from 7 00 am to 11 00 pm Top level second floor Son crown Loung Gates E Gates D Assistance should be requested at least three hours before departure Or visit WWW NS NL 836 B32 B28 B24 B20 B16 B14 toB1 B8 Gates B B34 B30 B2 B22 B18 GE Schengen Gates B C D 59 87 M Gates C cis cie 28 29 Annex 2 Checklist for travellers Here are a few tips that will help ensure that you receive the services and assistance you need Book your flight at least 48 hours in advance and let us know what your needs will be special meals can be ordered up to 24 hours before departure except for kosher gluten free or lactose free meals that have to be requested at least 36 hours before departure If travelling with one of our airline partners with a KL flight number you can find out about what services and facilities this airline provides by calling 0800 KLMCARES Have your doctor complete a Medical Information
12. est you to contact KLM Cares to make additional prior arrangements for you When it comes to wheelchair batteries we make a distinction between two kinds Non spillable batteries dry cell or gel cell At check in counter the power cables will not have to be disconnected from the battery if they are packed in a battery container or protected to prevent short circuits A check will also be made to see if the battery is attached securely enough to the wheelchair Spillable batteries wet cell First of all the possibility of loading the wheelchair in an upright position to prevent battery spillage must be investigated This depends on the type of aircraft used for your flight If the wheelchair can be loaded upright the power cables must be disconnected and the terminals insulated to prevent short circuits The battery must then be securely attached to the wheelchair If the wheelchair cannot be loaded upright its wet cell battery will have to be emoved and placed in a special battery holder No charge is made for the packaging used to transport a wet cell battery a7 IMPORTANT KLM will need to know at least 48 hours before departure what kind of battery your wheelchair uses Airport wheelchairs used between check in and gate and upon arrival Wheelchairs are available for use at each airport Since these wheelchairs are not suitable for manual use by the passenger someone from ground staff or your trave
13. ests please call From the Netherlands 0800 55622737 0800 KLMCARES From the USA and Canada 1 844 797 7723 From other countries 00 800 55622737 800 KLMCARES In order to contact KLM CARES from outside the Netherlands be sure to first dial your International Access Code IAC followed by 800 KLMCARES The IAC is the number dialled from a country to place an international long distance call For example in the United States and Canada the IAC is on in Japan ool in Singapore 005 and in Australia oon The common IAC for most European countries is oo Hotels and mobile operators may charge you for carrying your call when dialling G800 KLMCARES 0800 KLMCARES is available from 6 00 am to 10 00 pm 7 days a week Our representatives are always happy to provide you with the latest information about our special care services and those of our airline partners You can also contact us at e mail KLMCARES KLM COM In case you have suggestions or comments about our products or services please send them to Customer Support at WWW KLM COM More general information regarding the services of KLM can be found at our website WWW KLM COM 34 35 IIJ neam Royal Dutch Airlines Journeys of Inspiration June 2015
14. ether it is collapsible Manual wheelchairs f you use a manual wheelchair you can also use it in the arrival or departure hall For a short connection time of less than three hours however this will not be possible In such a case your wheelchair will be transferred directly to the next aircraft in your itinerary f you wish to wheel yourself to the gate you should indicate this when you make your reservation Your wheelchair will then be labelled as hold luggage during check in but it will be loaded into the aircraft at the gate This is why it is important that you be at the departure gate at the time stated on your boarding pass boarding time Our ground staff at the gate will then ensure that you and 16 your personal assistant if you have one can pre board at your convenience On arrival at some airports your wheelchair can be returned to you at the gate If this is not possible your wheelchair will be taken to the arrival hall along with the other manually or electric powered wheelchairs and scooters where it will be placed next to your flight s baggage belt Battery powered wheelchairs Electric battery powered wheelchairs must always be checked in as hold luggage This is why we ask that you be at the check in counter one hour before the regular check in time Our ground staff will then ensure that you are taken to the gate in an airport wheelchair In case you are fully dependable on your wheelchair we requ
15. g IMPORTANT GIVE US 48 HOURS If you need any special requirements at the airport or on board we request that you let us know at least 48 hours before departure so that we can assist you in the best way possible 2 At the airport Amsterdam Airport Schiphol With its unique infrastructure Amsterdam Airport Schiphol is one of the world s most convenient accessible and user friendly airports There is a good provision of spacious specially equipped toilets for the use of the physically challenged traveller Flat surfaces slow gradients lifts and moving walkways make public areas easily accessible to all passengers See Annex 1 for additional informatio of Amsterdam Airport Schiphol and its facilities fo Amsterdam Airport Schiphol offers physically chal passengers ass parking areas a requested at th Airport Schipho e time of reservation by contactin n and a map passengers enged istance in moving between the different nd the terminal This assistance can be g Amsterdam by telephone at 31 0 20 4057900 or by e mail at www schipholnl Airport Medical Services handles medical support services at Amsterdam Airport Schiphol They also have ambu Check in lance services available KLM will be pleased to provide you with the best possible assistance and or medical facilities To enable us to do so we request that you check in half an hour before the regular check in time If you use an elect
16. lling companion will have to push it for you For transport between the gate and the seat in your aircraft a smaller wheelchair will be used If your connecting flight leaves within three hours you will have to make use of an airport wheelchair If you have more time than this to make your transfer we will make sure that your own wheelchair is ready for you at the gate if a the airport where you are making your transfer allows this and b if you have requested this service in advance Electric cart service At Amsterdam Airport Schiphol and some other airports ground staff may choose to use an electric cart to transport passengers with mobility impairments from one location to another On board wheelchairs Every KLM aircraft is equipped with its own wheelchair As of July 2015 the Embraer 190 and Fokker 70 will be equipped with one as well These wheelchairs are specially designed to fit the aisles of our aircraft You should feel free to ask for the use of one of these wheelchairs to get you to and from the toilet Although our flight attendants will assist you with the use of this wheelchair they are not permitted to lift or carry you This means that you must be able to move yourself between your seat and the wheelchair and between the 18 wheelchair and the toilet If you are unable to do this you should travel with a personal assistant Alternative boarding devices At some locations a boarding bridge will not be availa
17. mation Form is available from your travel agent on KLM website or by 23 contacting us by telephone at O800 KLM CARES or by e mail at KLMCARES KLM COM The Frequent Traveller s Medical Card the Fremec For passengers with a medical condition who have to fly frequently KLM uses the Fremec Frequent Traveller s Medical Card which avoids the need to fill in a Medical Information Form each time you travel This card is valid for the period listed on the card The Fremec card is available only if you travel at least twice a year with medical needs Having a Fremec allows KLM to consider your needs whenever possible You will still however have to make your reservation at least 48 hours in advance Medical equipment on board Oxygen We can provide you with supplemental oxygen on any KLM flight Our cabin crew will assist you in the use of this equipment This oxygen supply functions separately from the oxygen supply used in emergency situations Receiving this service involves a standard charge and it will have to be requested by having a Medical Information Form submitted to us at least 48 hours before departure We can adjust the oxygen supply to the exact amount needed for your medical condition with a maximum of 5 2 liters per minute This facility is available only aboard the aircraft If you require oxygen at the airport KLM can provide you with it at Amsterdam Airport Schiphol but not at other airports The use of your o
18. nger over to the trained airport staff 7 Passengers with special medical requirements Medical clearance A medical clearance must be completed for the following passengers passengers suffering contagious passengers suffering from a disease or physical condition that results in unusual behaviour that could have an adverse effect on the welfare and comfort of other passengers and or crew or could be considered a potential hazard to the safety of the flight or its punctuality passengers who will require medical attention or depend on certain medical equipment during the flight t rom a disease that is assumed to be 4 22 passengers whose medical condition could be expected to become life threatening during the flight or due to flight conditions or passengers who could not complete the flight safely without receiving extraordinary medical attention passengers who cannot use an aircraft seat with standard legroom when placed in the normal upright position Pregnant passengers with known complications passengers with part of their body in a cast due to the possibility of that part of the body swelling unaccompanied passengers with a psychological disorder who require assistance If your condition is described above you will need a medical clearance To obtain this your doctor must complete a Medical Information Form and return it to us at least 48 hours before flight departure This Medical Infor
19. r medication A few tips for taking your medication with you Please make sure you have all the medication you need in your hand luggage never put it in the baggage that you check in and that will be transported in the hold of the aircraft It would be useful to bring with you a doctor s prescription written in English for your medication and for any syringes you have in case customs or security officers have any questions Please bear in mind that our aircraft have limited refrigerator space on board so it would be a good idea to bring cold storage bags or vacuum flasks you might need with you Medications in small packaging however can be stored in the on board refrigerator Service animals and emotional support dogs Emotional support dogs and service animals such as guide dogs that accompany their owner may travel free of charge on KLM flights Your animal must be kept in your immediate vicinity not occupy a seat and not obstruct the aisle or 12 access to emergency exits Since limited space is available for such an animal in the aircraft it would be advisable to make your reservation well in advance of departure Only officially recognised service animals are permitted aboard the aircraft The animal s kennel if there is one must fit under the seat in front of you For emotional support dogs a certificate from a medical health professional is required Some countries have restrictions on animals destine
20. ric powered wheelchair we ask that you check in one hour before the regular time You can find these check in times at https www klm com travel nl_en prepare_for_travel checkin_options dropoff_times check_in_times htm Boarding and deplaning Ground staff will be available to assist you with boarding and deplaning if you request this service in advance This will involve making use of your Own manually powered wheelchair or equipment belonging to the airport or airline see Chapter 4 we will also be happy to assist you with boarding deplaning and transferring procedures should you find these activities difficult due to a speech hearing and or visual impairment Just let Us know about such a need when making your reservation To enhance safety and for privacy reasons physically challenged passengers may board the aircraft first For the same reasons physically challenged passengers are asked to be the last to deplane upon arrival If you are making a connection at Amsterdam Airport Schiphol we can provide assistance using standard wheelchairs and electric carts see Chapter 4 KLM Crown Lounges All KLM lounges at Amsterdam Airport Schiphol are accessible for physically challenged travellers and have specially equipped toilets to accommodate their special needs The KLM Crown Lounges are not specially equipped with showers for physically challenged travellers 3 During your flight KLM in flight assistance Our fligh
21. s Our staff will be glad to help you aL Bijlage 3 Information for travel agents If one of your physically challenged clients books a flight with KLM and requests specific assistance we ask that you insert the applicable industry codes into the customer s reservation record PNR Use of the correct codes will ensure the proper provision of the required services If in doubt contact 0800 KLMCARES These codes are WCHC Passenger cannot walk and needs to be lifted into and out of the aircraft seat If the passenger will be travelling with an escort please add WCHC escorted by If the passenger will be travelling alone please add WCHC self supporting WCHR Passenger can use stairs but cannot walk long distances please keep in mind that Amsterdam Airport Schiphol is well equipped with moving sidewalks and escalators WCHS Passenger can neither walk long distances nor use Stairs so it will also be impossible for him her to step up onto an electric cart WCMP Passenger has his her own manually powered wheelchair If the passenger wants to use his wheelchair to and from the gates please add WCMP gate ramp delivery this service is not available at all airports WCBW Passenger has his her own wheelchair with a wet cell battery WCBD Passenger has his her own wheelchair with a dry cell battery WCLB Passenger has his her own wheelchair with lithium battery MEDA Medical facilities needed such as an ex
22. t attendants are highly qualified to ensure the in flight safety and comfort of all our customers You may discuss all your wishes and needs with them during the flight Flight attendants are not authorised however to assist you with eating or personal hygiene And they are not permitted to lift or carry passengers and or provide medical services such as the giving of injections for the use of oxygen equipment please refer to Chapter 6 If your medical condition demands such types of care KLM requires that you be accompanied by an escort or personal assistant who would pay the standard fare KLM does not provide escorts or personal assistants during the flight but we can give you advice on this if you call 0800 KLMCARES Please note that for your convenience flight attendants will be glad to transport you to and from your seat using the on board wheelchair see Chapter 4 Onboard facilities Foldable onboard wheelchair available for you on all of KLM s Boeing 777 Boeing 787 Boeing 747 Boeing 737 and Airbus A330 aircraft As of July 2015 the Embraer 190 and Fokker 70 will be equipped with one as well Toilet facilities wheelchair accessible toilets are available on all of KLM s Boeing 777 Boeing 787 and Airbus A330 aircraft Our Boeing 737 Boeing 747 Embraer 190 and Fokker 70 aircraft have a foldaway curtain to enlarge the lavatory 10 space Our staff will help find your way to and from the toilet However we cannot
23. t circuit e g by taping terminals or by placing them in separate plastic bag or pouch Stretcher service If you must remain in a prone position during the flight due to health reasons you can make use of our stretcher service In most cases this service will be reserved for you by the appropriate organisation that is in charge of organising your transport You will be accommodated aboard the aircraft in a separate part of the cabin so you will not be disturbed by other passengers and can travel in comfort and privacy You will however need to be accompanied by someone who can lend you medical assistance If you are flying with one of our airline partners you should know that they do not offer stretcher services on every flight Questions Should you have any questions or doubts about these matters please do not hesitate to contact us at 0800 KLMCARES Our staff will be glad to help you KLM looks forward to welcoming you aboard 26 27 Annex 1 Map of Amsterdam Airport Schiphol and general information For information about facilities offered by Amsterdam Airport Schiphol please contact Schiphol Information amp Services at 31 0900 0141 the general text phone number 0 40 minute 31 0 20 6012929 for the hearing impaired available 24 hours a day 0 40 minute Or visit the website at WWW SCHIPHOL NL Gates H Gates G Sl Passport control security check Transfer desk ka Self servic
24. tended legrest oxygen breathing equipment 32 STCR Stretcher requested BLND Passenger is blind for information purposes only If no further assistance is needed the SSR BLND is sufficient If the passengers also needs assistance you need to add Assistance Needed to the SSR free text BLND Assistance Needed DEAF Passenger is deaf for information purposes only If no further assistance is needed the SSR DEAF is sufficient If the passengers also needs assistance you need to add Assistance Needed to the SSR free text DEAF Assistance Needed DPNA Passenger with a mental disorder who will need assistance By using these SSR codes we can ensure that your clients receive the assistance they need during their travel with KLM The suggestions contained in this document are not intended as a substitute for individual professional and or medical advice and should not be construed as such Information within this brochure is subject to change with or without notice and KLM assumes no liability for these changes KLM also reserves the right to interpret and apply these policies and procedures In each case KLM s interpretations and applications shall be final and conclusive 33 KLM Cares Special telephone number and e mail address KLM has a dedicated toll free telephone number for passengers who would like to make use of Our special care services If you have any questions or requ
25. wn oxygen supply aboard the aircraft is not permitted but you may use your own battery powered Portable Oxygen Concentrator POC if it is EASA FAA approved Check your POC if it has a sign EASA FAA approved 24 For more information about using equipment with batteries see next section Other medical matters To use your own POC on board please make sure you contact KLM Cares see last page for telephone numbers at least 48 hours prior to departure to register your POC Other medical matters You may bring certain pieces of medical equipment or aids with you on board provided that such an item can be stowed under a seat or strapped to an adjoining seat We can not guarantee power supply on board therefor you need to bring an adequate number of fully charged batteries onboard Based on the manufacturer s estimate of the hours of battery life while the device is in use and the information provided by your physician you need to bring at least enough batteries for 150 of the expected maximum flight duration These batteries too should be stowed beneath your seat Each installed or spare battery must not exceed 25 1 For lithium metal or lithium alloy batteries a lithium content of not more than 2 grams 2 For lithium ion batteries a watt hour rating of not more than 100 wh The watt hour rating is mentioned on the battery or in the user manual Spare batteries must be individually protected to prevent shor
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