user`s manual
Contents
1. 7 2 005 DOCUMENTAZIONE T E C N 1 C A CATALOGO RICAMBI SPARE PARTS LIST CATALOGUE DES PIECES DETACHEES ERSATZTEILKATALOG CATALOGO REPUESTOS CAT LOGO PECAS DE REPOSICAO 166 08 gt 200 297 G H 4 3 http 172 17 64 51 Documen tazione RisultatoT rova asp tipoz2t m Intemet 7 Fig 16 If a spare parts catalogue in PDF format is selected page divided into two sections is opened Fig 16 In the top section a function is provided to allow the user to place the parts shown in the PDF document in the shopping cart The user needs to type in the information required to identify the parts manually or by copying and pasting the data from the PDF catalogue The area provided immediately below this allows the user to browse through the cata logue and find the part numbers of interest Page 22 S ORGM 4 2 3 CONSULTING INTERACTIVE SPARE PARTS CATALOGUES MUWES 001 02 When an interactive spare parts catalogue has been selected a page divided into 4 sec tions is opened Fig 17 Interactive drawing table Control panel Parts list for the drawing supplied Shopping cart O a INTERACTIVE DRAWING CONTROL PANEL 1 2 PH49400001 e SACMI d e Qty es 1 Qty Catalogue Code 01 E PISTON 159 46 142 00 4 9405803 4e 494158 54 HYDRPOW2. A D Cinzia Gennareli 1n Ceramics ma amp Jeservices Sacmi Mi EwewPassword e Ot PPEBBR 17 35 Page 10 S ORGM Once you have filled in all the fields and confirmed the request made the system will automatically send you the password s you have asked for by e mail For security reasons you will receive just one data item the password and you will keep the other one User Name that you were sent previously The only change to be made to the previous User Name is that you need to add the suffix P2 or P3 according to the user level requested For example CEROO01P1 associated with user class 1 2 associated with user class 2 CEROO01P3 associated with user class MUWES 001 02 Example of a reply sent to a client in response to request for further passwords From eservice sacmi it mailto eservice sacmii it sent Saturday 13 July 2002 at 19 00 To ABizCo Subject eservice sacmii it Dear Customer Thank you for your request to activate additional user profiles The system will automati cally enable you to use the system and from that moment on you will be able to gain access by entering the UserNames you have requested Here are the passwords corresponding to the user profiles you requested P2 5325232311111 P3 9323232355555 The staff of the ESERVICES department SACMI IMOLA Page 11 S ORGM 3 5 REGISTERED USERS MUWES 001
3. e services sacmi L i go online access browse e Services sacmi Complete and detailed instructions for accessing browsing through ordering and purchasing your spare parts online go online user s manual online spare parts S ORGM TABLE OF CONTENTS MUWES 001 02 1 INTRODUC HON 4 2 HOW TO ACCESS THE E SERVICES 4 2 1 ACCESS FROM THE SACMI WEBSITE WWW SACMI COM 4 2 2 ACCESSING THE SERVICE DIRECTLY eene nnne nnne nnne nn nnn 5 3 MAIN SACMI E SERVICES PAGE 6 3 1 REGISTERING WITH SACMI E SERVICES 6 3 2 USER NAME AND PASSWORD levels of access 7 3 3 CONFIRMATION OF 9 3 4 REQUESTING FURTHER 10 SO REGISTERED USERS 12 4 SPARE PARTS CATALOGUES AND TECHNICAL DOCUMENTATION 16 SEARCH FUNG TION 2 11 13 98 2 2 88 992 0 0 17 4 1 1 EXAMPLE OF A SEARCH PROCEDURE 18 4 2 CONSULTING THE TECHNIC
4. E 36 S ORGM 1 INTRODUCTION 1 1 This user s manual is part of Sacmi s Customer Relationship Management program and has been compiled in order to provide a fast and simple way for the user to under stand how to use the E services system A specific area dedicated to eServices has been created within Sacmi s website www sacmi com This provides our customers with a fast reliable and secure system for consulting instructions manuals for Sacmi machines browsing through spare parts catalogues finding out about availability of parts in stock and costs making requests for an offer and ordering spare parts on line With the help of this manual the user is guided step by step through the workings of this system In addition remember that Sacmi s staff and Help Desk which can be accessed via the Internet are always on hand if you have any further queries or if doubts or prob lems arise We believe this manual is a useful back up during the initial set up stage and helps illus trate the importance of the e services system in terms of continuously improving and up dating the level of service we can offer our customers MUWES 001 02 2 HOW TO ACCESS THE E SERVICES PAGE 2 1 ACCESS FROM THE SACMI WEBSITE WWW SACMI COM Type in the address www sacmi com click on the E SERVICES link in the middle Fig 1 bHome News Job Opportunities Contact Us Legal Information amp e Procurement who we
5. When the user has clicked on the GO key the system will perform a search based on the text entered in each of the fields in the record 2 Structured search once the type of document has been selected the user can enter more specific search criteria by choosing from among the options offered by the system machine type machine description catalogue customer serial number Press the GO key to start the search The system will execute the search using a logical AND function and will search only for the text in the single record see Fig 11 Page 17 MUWES 001 02 3 Documentazione Online Microsoft Internet Explorer File Modifica Visualizza Preferiti Strumenti gt Qcera Preferiti C Cronologia Eh E Indirizzo amp http s extranet sacmi it Documentazione documentazione asp IdMagazzino 0 Collegamenti Type of document H SACMI Full cart User s Manuals Mechanical Parts Interactive Spare Parts Catalogues User s Manuals Electrical Parts Layout and Engineering Diagrams ay CUIRE E Select Offer Request T Offers Received Select Offer Received Free Text Search GO Sent Orders Select Order Ack of Orders Machine Type Machine Description Catalogue E Select Ack of Ord ASP Insert items manually Customer Serial Mo Upload file CERAMICAS CORDILLERA 5 A QUILICURA SANTIAGO CL Catalogue Old Catalogu
6. In order for your company to use this system it is also essential for you to inform us of your IP internet address supplied by your internet provider You must give us this ad dress when actually registering to the system by filling in the field provided on the regis tration form The IP address is extremely important in order to ensure security when using the system as described in greater detail below You need to indicate your IP Internet address or range of IP addresses of the Internet sub network from which you are connected to the server extranet sacmi it The addresses must be the public internet ones that the server recognises the customer by This means that in the case of private company intranets connected to the Internet by means of proxy firewall or router provided with NAT Network Address Translation you must indicate the external address or range of addresses Examples extranet sacmi it Single calculator with Static Internet IP Address 217 141 172 217 IP Address 212 1 1 31 Subnet Mask 255 255 255 240 Company intranet with private IP numbering and Router with NAT IP subnet of public addresses 212 1 1 31 28 1 ROUTER IP Address 217 141 172 217 Subnet Mask 255 255 255 255 Company intranet with public IP numbering 192 168 1 0 24 193 222 111 64 26 IP Address 193 222 111 64 Company intranet Subnet Mask 255 255 255 192 195 22 20 36 with private IP numbering and ROU
7. ARCHIVE OF COMMUNICATIONS WITH SACMI There are 4 archives containing documents which can be selected according to the state of progress of the communication between Sacmi and its customers Requests for offers being processes Offers received Orders sent Acknowledgements of orders Each document shows a history of the documents included in that category The drop down menu regarding the requests for offers obviously indicates requests made by the customer for an offer from Sacmi The next menu allows the user to see the offers re ceived by Sacmi in relation to the initial request for an offer The menu regarding orders sent enables the user to retrieve all the orders with the corresponding offers and requests for offers attached unless they are direct orders Finally from the menu indicating sales orders the user can find all the sales orders together with the corresponding initial orders and in the case of orders which are not direct the request for an offer and offer itself The system automatically updates the state of a sales communication according to the most advanced state of progress in that document The communication is then filed away in the corresponding folder and indexed with the number and date of the initial document For example if request for an offer number 628 dated 14 05 2002 is followed by offer 725 dated 17 05 2002 and then order 887 dated 05 02 2002 the folder of orders will contain document 628 dated 14 05 2002 wh
8. Fa BA cj Q File Modifica Visualizza Preferiti Strumenti 2 LE Indirizzo NE W OAGMI eServices Sacmi Imola Registration to service limited to SACMI Group customers owning machines and or systems Please fill out the following fields indicates mandatory fields Attention The user should enter his company e mail address or personal address with the company extension e g john smithipcompany com If the e mail address is not typed in correctly your request may be refused by Sacmi Company Name Name and Surname Country lt gt v Confirm Close Operazione completata B Intenet Fig 4 3 2 USER NAME AND PASSWORD Levels of access All Sacmi customers who have requested to be registered with our e services will auto matically receive a User Name and Password These are needed in order to log into the system and are assigned exclusively to each registered user This login data provides security for communication between Sacmi and the client company via the web The User Name and Password are for the sole use of the person or organisation that requested them and was authorised by Sacmi Please note that any distribution copying or use of this data is strictly prohibited The login data User Name and Password assigned by Sacmi provide three levels of access to the system by means of different passwords The first level enables the user to display the catalogues and make
9. Sale of Spare Parts have been implemented in relation to the new procedure concerning commercial dealings via the internet and therefore said conditions have been adapted for use the eDoacs amp eSpares web system You will find below a document in POF format which contains the General Conditions of Sale of Spare Parts which we would ask vou to kindly dawnload and print in duplicate form We ask you to sign bath documents as originals and then send them directly ta the Manager of the appropriate Spare Parts Department who will return to you one of the documents duly signed by Sacro Furthermore we would ask you to also kindly provide us with your acceptance of the General Conditions of Sale of Spare Parts in telematic form by simply clicking an the I Accept We ask you to undertake the above steps since as you will ba aware itis an essential requirement that the General Conditions of Sale of Spare Parts are signed by all of aur customers also in view of the security privacy and confidentiality aspects of the data contained on the eDocsheSpares web system In all cases Sacmi shall be free to accept or otherwise any orders made by you this web site and shall be entitled to subject the carrying aut of ssid orders to the signing by you of hard copy of the General Conditions of Sale of Spare Parts We thank vau for your collaboration and we wish you happy navigating The eServices Manager E G GGG The Buyer speci
10. filed in the relevant archive see paragraph 6 3 MUWES 001 02 Request Offer Order and Offer request Fig 31 5 4 PLACING AN ORDER IN RESPONSE TO AN OFFER oacmi s reply to a customer s request for an offer is made available in a special file and can be displayed by the user see paragraph 6 2 When the user receives the quotation from Sacmi he can place an order by confirming the offer in full Point B in Fig 32 or make modifications by deleting and or adding parts and or changing the quantities indicated Point A in Fig 32 Document If button A is selected a new window opens Fig 33 allowing the user to modify the offer received The user can 1 Enter a new part in the top box and confirm by pressing the button to place it in the shopping cart 2 Remove a part from the cart by pressing the relevant button 3 Change the quantity of parts required by typing in the new value in the correspond ing textbox To send the order the user must fill in the various fields and confirm by pressing the relevant key Page 32 MUWES 001 02 Change quantity of parts required Place in cart Description Qty Code Customer code Catalogue Fig Cons grp Remarks IINE w NM _ i IM EM B sn 34 0 SUPPORT L PTCOZ703041 14607006 SUPPORT PTCOZ703042 i4 amp D7006 20 0 The order you have confirmed is subject to the contractual terms you originally agree
11. user by typing in the amount required di rectly in the corresponding text field Fig 23 Catalogue that the part number belongs to Tbl identifies the drawing table Fig identifies the figure no Code The Sacmi part no The following 2 functions are associated with each part in the cart Delete button This button enables the user to delete the item from the cart Fig 23 Note button This button enables the user to associate a specific note about the part in question When the note button is selected Fig 24 a text window appears where the note can be typed in The presence of a note is indicated by the symbol shown in Fig 23 DELETE BUTTON CONVEYOR m 148 07 005 00 34 PTCO2709800 BG Fig 23 QUANTITY TO BE ORDERED NOTE BUTTON Edit Note Microsoft Internet Explorer lac x part with Sacmi code only Cancel PISTON T 159 46 142 00 5 5 CYLINDER i 159 46 142 00 7 PH4s404802 1 PUMP 159 46 142 00 49422800 5 Request Offer Check Avail Fig 25 Page 28 S ORGM Additional buttons are provided below this Fig 25 to enable the user to carry out the operations regarding the shopping cart Save Save all the parts in the shopping cart Cancel Restores the shopping cart to its state the last time it was saved Empty Empties the shopping cart Add Man Used to place an item in the cart by entering information manually in the various fields p
12. 02 Once you have been authorised to use the service and have received your User Name and Password type in the login data in the spaces provided as shown in Fig 5 E SERVICES Bo eDocs amp eSpares d eSupport 3 ePay MANAGEMENT INTRODUCTION Italiano eservice sacmii it English Fig 5 Page 12 MUWES 001_02 The following information is given at the bottom right of the screen below the Login data Fig 7 The name of the Company Group The last time the user was connected to the service E SERVICES Spare Part Catalogues and Technical Documentation Credit card payments 1 Last login was on 30 01 2004 13 51 43 Fig 8 Documentation Fig 8A Fig 8B Download Area Fig 8C Catalogue Languages Italiano eservices sacmi it English Fig 7 The services the user can access are listed on the left hand side of the screen Fig 7 8 8A 8B 8C and the system utilities will appear below EZ eDocs amp eSpares On eSupport ePay E Fig 8 Page 13 MUWES 001 02 eServices Sacmi Imola Dear Customer As you are aware the business relationship between your company and Sacmi is safeguarded by of the signing of the General Conditions of Sale of Spare Parts Said conditians remain in force for an indefinite period and are applicable to any future contracts that may be concluded between aur respective parties in particular the General Conditions of
13. AL DOCUMENTATION 21 4 2 1 CONSULTING THE OPERATION MAINTENANCE MANUALS 22 4 2 2 CONSULTING SPARE PARTS CATALOGUES IN PDF FORMAT 22 4 2 3 CONSULTING INTERACTIVE SPARE PARTS CATALOGUES 23 4 2 3 1 INTERACTIVE DRAWING 24 4232 CONTROL PANEL 333i iiri hit E des 25 4 2 3 3 PARTS LIST FOR THE DRAWING DISPLAYED 27 42 5 4 SHOPPING CART 28 5 COMMUNICATING WITH SACMI 29 Oe REGUES LING AN OFFER 29 5 2 CHECKING AVAILABILITY Ee og eU E Us EE raa ossa oae octaua sanus 30 DIRECT ORDER qe Ce 31 5 4 PLACING AN ORDER IN RESPONSE TO AN OFFER 32 6 COMMUNICATING WITH 34 6 1 STATE OF THE SHOPPING 35 6 2 ARCHIVE OF COMMUNICATIONS WITH SAOCMI 35 6 3 LAYOUT OF THE COMMUNICATIONS 36 6 4 INSERTING ITEMS MANUALLY nn nn nn nnn nnn anna nnn 36 ERE ORD
14. ERUNIT 1 kl CYLINDER 159 46 142 00 PH49404802 58 PH49422800 E PUMP 159 46 142 00 9487805 E PH49418800 E E PARTS LIST OF THE DRAWING SHOPPING CART DISPLAYED Fig 17 Page 23 CN e Q e ES D ANN YS 2 S 3 gt OYA 7 V PSS ESL SS pA D SN io 4 Vo 2 m 2 E uL pe D 4 u A 9 p 23 2 N 5 Fig 18 For each part of the drawing there is a sub drawing showing the item in detail This is The drawing is shown at the top left of the page The machine or parts of the machine are indicated by red rectangle Click on the rectangle to go to the sub drawing Fig 19 4 2 3 1 INTERACTIVE DRAWING shown Fig 18 Fig 19 Page 24 S ORGM 4 2 3 2 CONTROL PANEL MUWES 001 02 The control panel is shown the top right of the screen and provides the following func tions 1 2 Com plete Set Basic Set Spare Set Minimize Fig 20 4 Fig 20 5 PH49400001 Fig 20 6 2 SACMI 1 Figure 20 1 indicates the buttons used to go from one drawing to another Press the key marked A to go back to the main drawing from the drawing currently open Press keys B and D to move between different sub drawings of the same level Indicator C identifies which sub drawin
15. Opportunities Contact us Legal information eProcurement NEED A SPARE PART ooo PASSWORD Spare Part Catalogues and Technical Documentation 73 New Passwords Documentation Italiano eservice sacmi it English ervices Sacmi Microsoft Internet Explorer File Modifica Visualizza Preferiti Strumenti indictro A Acerca GaPreferti C gt 3 Indirizzo https extranet sacmi it Documentazione Utility NewPw asp 32 OAGMI eServices Sacmi Imola w 126 PACK S A Poland Request for new Passwords User profile Internet IP address Subnet Mask single address should use 255 255 255 255 User Profile User Profile P3 User Profile 1 Not ote gt Confirm Close info Note on privacy We communicate hatine omplia with article 10 of the law Ep iste ember pa nas oe ne ge nal data supplied by you mn d n full with the menti tioned s he ndle d colle acted ted or to a r more of thes aper ratio uld performed Su ch per al data vill be ha riled by a nd fo Sacmi Im ola pars vironment with restricted a ngs e means a strictest onfidan that all rights established by artide 13 of the Fiere menia ned Is Q o 4 o Operazione completata start
16. TER Router with NAT single address IP Address 195 22 20 36 172 25 0 0 18 Subnet Mask 255 255 255 255 Page 8 S ORGM 3 3 CONFIRMATION OF REGISTRATION MUWES 001 02 As previously mentioned the user needs to have received confirmation of registration with the system before being enabled to use it valid only for users who have received the temporary password After logging into the system the user should activate the Confirm Registration key in the System Utility section and then fill in the form provided see pictures below gt Home gt Global Network b Who We Are gt Financial info P eServices News bJob Opportunities Contact us b Legal information P eProcurement NEED A SPARE PART USER NAME PASSWORD Spare Part Catalogues and Technical Documentation i aa Confirm Registration Documentation Italiano eservice sacmi it English e Conferma Registrazione eServices Sacmi Microsoft Internet Explorer File Modifica Visualizza Preferiti Strumenti 4m indietro gt A Acerca Preferiti Multimedia C4 D 40 8 Indirizzo https fextranet sacmi it Documentazione Utility ConfReg asp 32 OAGMI eServices Sacmi Imola Company Name PODOVA KERAMIKA Job Title Country j Division Ceramics amp Tiles Tel Confirm Close Note on privacy We communicate that in compliance with article 10 of the law dated 31 December 1996 no 675 and subs
17. UES AND TECHNICAL DOCUMENTATION MUWES 001 02 If the user selects the Spare Parts Catalogues and Technical Documentation service the main video page Fig 9 which is the basic display for finding the relevant catalogue or manual is opened The information on the right indicates the current state of the shop ping cart divided into requests for quotations being processes offers received orders sent and acknowledgements of orders The various functions of the shopping cart can be activated according to the Password level used to access the system refer to paragraph 3 2 User Name and Password Levels of Access Documentazione Online Microsoft Internet Explorer File Modifica Visualizza Preferiti Strumenti indietro 9 fa Acerca amp Preferiti Cronologia ey Indirizzo http extranet IdMagazzino 0 of document User s Manuals Mechanical Parts Interactive Spare Parts Catalogues User s Manuals Electrical Parts Layout and Engineering Diagrams equests being processec R B Select Offer Request Free Text Search Sent Select Order Ack of Orders Catalogue E o e C elect Ack of Ord ngert items manually Customer Serial No Fig 9 Page 16 S ORGM 4 1 SEARCH FUNCTION MUWES 001 02 The search function can be used in a variety of ways depending on the user s requi
18. are v financial information global network Processing Plastics Fig 1 Page 4 2 2 ACCESSING THE SERVICE DIRECTLY MUWES 001 02 Type in the address https extranet sacmi it documentazione to gain direct access to oacmi s e services without having to pass through the home page The following display will appear Fig 2 File Modifica Visualizza Preferiti Strumenti 2 Global Network P Who We Are P Financialinfo P eServices News hJobOpportunities Contactus Legal information P eProcurement NEED A SPARE PART USERNAME password eDocs amp eSpares ePay gt MANAGEMENT INTRODUCTION Italiano eservice sacmi it English Fig 2 AST 03 B Intent The https address displayed indicates that the user is operating within secure and tected environment from the user s end this can be seen by means of the padlock icon at the bottom right of the video page Https indicates that the website it protected by a 128 bit security protocol which means that all the information and data exchanged via the site is encrypted Page 5 S ORGM 3 MAIN SACMI E SERVICE PAGE MUWES 001 02 The first video page in the E Services application provides two different options 1 The user can request to be registered with a particular eService 2 The user can access the services that it he is enabled for A check procedure for the User Name and Password assigned exclusiv
19. be used on the customer s computer system 6 4 INSERTING ITEMS MANUALLY This function is used to open the shopping cart window which indicates all the parts loaded in the cart as well as the function keys including the one used to enter items manually Refer to paragraph 4 2 3 4 for more information about this key 6 5 UPLOAD FILE Click on the Upload file button in order to bring up a window fig 37 which allows the user to select a file from the customer s system and upload it to Sacmi s web system The user can select the Browse key key A to look through the folders in his own computer system and select the required file laid out according to the instructions The customer can also create files containing his own part numbers and use them inside the Web system authorisation is required and the customer s part numbers must be loaded in SACMI IMOLA s management system The list of spare parts and all the documents generated from this will include both SACMI s part numbers and the Customer s ones Thanks to the upload key Key B the file will be uploaded by Sacmi s web system The system acquires the file data and displays them on screen fig 38 At this point the user can fill the shop ping cart or send a direct order This function is clearly extremely useful for the customer having already generated a file using his own computer system containing all the data required to send an order or a request for an offer to Sacmi part
20. ble shortly 6 Fig 20 6 shows the code of the machine selected by the user and which the catalogue on display refers to Page 26 S ORGM 4 2 3 3 PARTS LIST FOR THE DRAWING DISPLAYED MUWES 001 02 The parts list relating to the drawing being displayed is shown at the bottom left of the screen and gives information about the parts in the drawing on screen Fig 22 The following is indicated at the top The spare parts catalogue in question The drawing in question The chart the following information for each record Fig This number indicates where the part can be found on the interactive drawing Description Description name of the part Code This is the part number Qty The quantity of this kind of part used in the drawing displayed Shopping cart button A shopping cart button is provided for each record in the parts list Select a button in order to place the corresponding part in the cart SHOPPING CART BUTTON Soare Parts List 159 456 142 00 Table oO ME om OM NI a Fig 22 Page 27 S ORGM 4 2 3 4 SHOPPING CART MUWES 001 02 This is found at the bottom right and indicates all the spare parts that have been selected either manually from the PDF catalogues or by means of the parts lists Fig 22 The is indicated for each part Description of the part Qty This is the quantity of parts that the user wishes to place in the cart The quantity can be changed by the
21. changes to the parts included in the shopping cart With the second level there is the added possibility to display orders and offers make a re quest for an offer and check prices and availability Finally the third level of access allows the user to process orders on line in addition to all the other functions provided for the other two levels see chart below When the user is registered Sacmi will at first issue a first level User Name and Pass word The user can then ask for different level passwords a password can be provided for each different level of access and given to several people within the company according to the customer s requirements To request these passwords fill in the registration form pro vided on the site and return to the following address https extranet sacmi it documentazione default asp Lang 2 It is compulsory to become a registered user to the site in order to use Sacmi s e services system Page 7 Levels of access according to Password PASSWORD LEVEL FUNCTIONS ENABLED Display spare parts catalogues and documentation Edit parts included in shopping cart Display spare parts catalogues and documentation Edit parts included in shopping cart MUWES 001 02 Display orders and offers Check prices and availabilit Display spare parts catalogues and documentation Edit parts included in shopping cart Display orders and offers Check prices and availability Make direct orders
22. cted or request a quotation for the same parts or if he wishes order the parts selected and request a quo tation for the parts that the system has not indicated price and or availability for Each of these functions can be activated by using the buttons provided Activating one function automatically disables the others Fig 31 Go straight to order I i confirm I wish to send this order Client Ref Do BEEF accept partial deliveries BET not accept partial deliveries Delivery conditians The order you have confirmed is subject to the contractual terms you originally agreed upon when starting to use this e service Go straight to order Press Go straight to order to send an order for all the selected items Fig 30 The window provided for the data for a direct offer includes the following fields to be filled in by the user The customer s own internal reference number for the direct order An indication of whether or not partial deliveries are acceptable The purchaser the goods and the consignee Method of shipment Any notes GI w gt Page 31 S ORGM Once each of these fields has been filled in and the button to send the order has been selected the system automatically sends all the data entered for all the items marked with a flag to Sacmi Imola s management system which receives the information as an actual order While this operation is being carried out the cart is emptied and the order
23. d upon when starting to use this e service confirm wish to send this order Client ref OE Remarks New Request for Offer Send order Fig 33 Remove from cart If button B is selected a new window opens Fig 34 which allows the user to fully confirm the offer received To send the order the user needs to fill in the fields provided and confirm the information by pressing the relevant key Fig 34 Page 33 S ORGM 6 COMMUNICATING WITH SACMI MUWES 001 02 The following can be seen at the top right of the screen fig 35 A box indicating the state of the shopping cart full empty 4 drop down menus with active links to the documents contained in the archive of Sacmi s sales communications The link for inserting items manually The link to upload the file E Documentazione nline Microsoft Internet Explorer OF x 2 bu 3 4 GS 8 Ee Modica Visualizza Stumenti 2 Indirizzo Type of document S SACMI Full cart Requests being processed Select Offer Request Offers Received Sent Orders Free Text Search f Orders Oh Ack of Orders Machine Type i ipti Select Ack of Ord M 5 21 0 Page 34 S ORGM 6 1 STATE OF THE SHOPPING CART MUWES 001 02 Indicates the current state of the cart i e whether or not it is loaded with any parts and therefore whether it is Full or Empty 6 2
24. e Serial Nr Machine Type Machine Description Customer RDILLERA S A QUILICURA SANTIAGG 4 1 1 EXAMPLE OF A SEARCH PROCEDURE The example given below reproduces a free text type search through documentation of the two types selected User s Manual Mechanical Parts and Spare Parts Catalogues with reference to a press Fig 12 18 x A Documentazione Online Microsoft Internet Explorer File Modifica Visualizza Preferiti Strumenti Indietro 9 Acerca s amp Preferiti E4 cronologia Eb 3 Indirizzo amp http Jextranet sacmi it Documentazione documentazione asp IdMagazzino 0 Collegamenti Type of document Y SACMI Full cart User s Manuals Mechanical Parts Interactive Spare Parts Catalogues User s Manuals Electrical Parts Layout and Engineering Diagrams BANDE T ests being processec Select Offer Request Offers Received Select Offer Received Free Text Search Sent Orders Select Order 7 Ack of Orders Machine Type Machine Description Cataloque L Select Ack of Ord Insert items manually Customer Serial No Catalogue Old Cataloque Serial Nr ype Machine Description Customer s Manuals Mechanical Parts Page 18 As shown in figure 13 the result of the search is a list of records arranged in boxes by type of document and within this by catalogue MUWES 001 02 3 Documentazione Online Microsof
25. e data provided on the website and send the request for an offer or the order via the Internet The only difference between the two types of documentation is the way in which the shopping cart is displayed and edited If the catalogue is displayed in PDF format the user needs to change the contents of the cart manually The user needs to find the relevant part numbers in the document type them in or copy them to the field provided and thus enter them in the shopping cart If interactive catalogues are displayed the user simply selects the part number s required and this is automatically entered in the shopping cart The actual function available are described in detail below Page 21 MUWES 001 02 4 2 1 CONSULTING THE OPERATION MAINTENANCE MANUAL 3 http 195 223 139 88 dpdf cataloghi Ceramica PDF PH PH istruzioni PH 7200 159 51 A01_00_GB_X_pd Microsoft Internet Explorer wiles C A OE S RS 0 amp E amp E zc E9 A DOCUMENTAZIONE T E C N I C A unm Commenti Miniature Segnalibri Firme MAINTENANCE amp OPERATIONS MANUAL 159 51 4o1 oo HYDRAULIC PRESS M 209 9x 297 Fig 15 If an Operation Maintenance Manual has been selected a PDF document can be opened with AcrobatReader See Fig 15 4 2 2 CONSULTING SPARE PARTS CATALOGUES IN PDF FORMAT e DBIE e
26. ely to the users who requested them is performed 3 1 REGISTERING WITH SACMI ESERVICES The display which appears see Fig 3 gives a brief description of each service available Click on one of the services to open the corresponding page explaining how that service operates From this page the user can access the relevant registration form The services which are currently available are the following eDocs amp eSpares spare parts catalogues operation amp maintenance manuals lay out and engineering diagrams on line spare parts sales eSupport customer service technical support and on line access to FAQ ePay on line payment by credit card eServices Sacmi Microsoft Internet Explorer OAA Qud A M Eg File Modifica Visualizza Preferiti 2 Indirizzo amp AGM NEED A SPARE PART TD lt 2 Spare parts catalogues Operation and Maintenance Manuals Layout and Engineering diagrams Online spare parts sales Online management of Customer After sales Service and Technical Support FAQs Online payment by credit card MANAGEMENT INTRODUCTION A a Intemet Fig 3 Page 6 S ORGM Example of a Registration Form to use the service providing access to Spare Parts Cata logues Operation Maintenance Manuals Layout and Engineering Diagrams MUWES 001 02 Registrazione eServices Sacmi Microsoft Internet Explorer A Q 3d
27. equent amendments the personal data supplied by you may in full compliance with the law mentioned above be handled collected recorded organised kept processed modified selected extracted used and deleted or two or more of these operations could be performed Such personal data will be handled by and for Sacmi Imola in a controlled environment with restricted access by using secure means and in the strictest confidence We also state that you retain all rights established by article 13 of the above mentioned law 5 9 zi Operazione completata B Internet Astarte e adi Nuovo memo Gi Microsoft Powe amp sacmi Ceramic E Jagg manuale e amp eServices sacmi conferma Re Sept 16 14 Once the operation has been completed the system will confirm that the user has been registered and is enabled to use the system with level one rights and privileges Page 9 MUWES 001 02 ORM 3 4 REQUESTING FURTHER PASSWORDS Once you have received your Login data User Name and Password which gives first level access it is possible to request 2 and or 3 level passwords as well To do this you need to visit our website at www sacmi com and type in your level 1 data Then open the form for requesting further passwords in the System Utility section This is illustrated in the pictures below 3 SACMI gt Home Network P Who We Are P Financial info eServices News PJob
28. fically approves the clauses contained in the following articles of the General Conditions of Sale of Spare Parts Art 1 Scope of application af the General conditions and notice af termination Canclusion and entry inta force of the Contract Conclusion of the Contract in telematic form Subject matter Payment of the price claims Lass of the right to pav on an instalment basis Art 2 Terms of delivery liquidated damages which the Seller may be liable to pay in relation to delay in delivery and limitation of liability Art 3 Delivery and packaging Passing of risk Insurance Art 4 Warranty period Terms of warranty and limitation of liability Art 5 Liquidated damages which the Seller may be liable to pay and limitation of liability Art 6 Buyer s obligations Use of the Identification Codes Confidentiality Exclusion af liability in respect of Information and indications an the Seller s web site Mo competition Undertaking with regard to staff and shareholders Undertaking to indemnify and hold the Seller harmless Art 7 Force majeure Art 10 assignment of the Contract Assignment of credits right offset Art 11 Written format Art 12 Governing law Competent Arbitration Art 13 Informative note in respect of the treatment of personal data I Accept Confirm Clase Fig 8A Page 14 MUWES 001 02 Fig 8C Page 15 S ORGM 4 SPARE PARTS CATALOG
29. g is open the first number represents the drawing currently being displayed and the second number indicates the total num ber of sub drawings in that group 2 Figure 20 2 shows the form for executing a free text search within the catalogue the user is consulting The user should enter a search string which could be a descrip tion of the part or its part number Click on the search key to open a window with a list of all the drawings containing the string Each record acts as a link to open the drawing it indicates 3 Figure 20 3 indicates the buttons relating to each Set The user can choose be tween 3 different sets of spare parts COMPLETE SET Wear parts spare parts BASIC SET Wear parts SPARE SET Spare parts Once the set has been selected a window appears with a list of spare parts correspond ing to the page displayed Fig 21 the user can place the parts selected with a flag directly in the cart The user can also deselect the parts not required by removing the flag Page 25 S ORGM Spare Set Microsoft Internet Explorer Spare Parts List 159 51 100 01 Table 201 MUWES 001 02 4 Fig 20 4 shows two buttons which are used respectively to close the interactive window or to minimize it 5 Fig 20 5 shows the PDF icon for the catalogue being displayed and the correspond ing button to go to the FAQ section availa
30. ich includes order 887 with offer 725 attached along with the initial request for an offer of the other documents numbered 628 these can be displayed by selecting button A and button B respectively as shown in Fig 36 It is also possible to bring up on screen the state of the requests for an offer made by the customer and the corresponding drop down menu displays the current state of all the requests for offers S ORGM 6 3 LAYOUT OF THE COMMUNICATIONS MUWES 001 02 Once the document of interest has been selected the display shown in Fig 36 appears This video page is divided into 3 separate sections At the top there is a button to display the XML document button C in fig 36 the name of the document and buttons to display the state of progress of other items In the middle the display shows the heading of the document i e a set of data referring to the entire document The bottom section shows a list of the items and corresponding characteristics 1 XML If the user activates the XML Document button it is possible to convert the document generated in Sacmi s web system whether it is an order or a request for an offer into XML format so that it can be loaded by the customer s management system in a compatible format The XML is a standard internet communication protocol which enables different systems to dialog and therefore has the great advantage that orders and or data does not have to be typed out again in order to
31. n blue are different from PDF docu ments because the user can navigate the drawings Fig 14 Documentazione Online Microsoft Internet Explorer File Modifica visualizza Preferiti Strumenti i Indeto cat Acerca Preferiti Cronologia D 8 Indirizzo amp http fexkranet sacmi it Dacumentazione documentazione asp IdMagazzino 0 Type of document User s Manuals Mechanical Parts Interactive Spare Parts Catalogues User s Manuals Electrical Parts Layout and Engineering Diagrams Free Text Search Go Machine Type Machine Description Catalogue Customer Serial Mo CHENG FENG CERAMIC INDUSTRIES LTD YING KO TAIPEI TW Catalogue Interactive catalogue PDF Catalogue HENG FENG CEJ TW Page 20 S ORGM 4 2 CONSULTING THE TECHNICAL DOCUMENTATION MUWES 001 02 Documentation of the following types User s Manuals Mechanical Parts or User s Manuals Electrical Parts are technical manuals to be consulted for information on how to operate or service the systems The Spare Parts Catalogues on the other hand can be used to search for and order spare parts Each part shown in the drawings is associ ated with the corresponding Sacmi part number However it is possible with both types of documentation to prepare a list of spare parts ask for an offer or place an order for all the machines the Group possesses Simply refer to th
32. number and product description the customer does not have to look for the part numbers again and can therefore use the web system with one simple fast operation A chart is given below indicating the layout of the file containing the necessary data to be acquired by Sacmi s systems This layout must be followed at all times by the customer in order to ensure that the operation is carried out as efficiently as possible Page 36 S ORGM Name MUWES 001 02 Catalogue Table drawing Figure Part number Description Quantity Notes about the part Fig Description Remarks Code Qty LIM Unit Price Total Price Currency Availability In Stock IN MN INE Cl EEN Ec GN NNNM occ NR C d NN MN RN Cc IN Coca INIM Gc E NI OM NN c GEN ic C oc NINE CONI o RUN a eee oO Go straight to order I confirm I wish ta send this order Client Ref 0 O S I I accept partial deliveries I do mot accept partial deliveries Delivery conditions Shipping Express courier Remarks The order you have confirmed is subject to the contractual terms you originally agreed upon when starting to use this e service Go straight to order Fig 38 Thank you for your attention and we hope that all Sacmi s customers will enjoy browsing through our Spare Parts E Service system and find the service useful and efficient For further information please contact eser
33. re ments The first type of search that the user can perform is a search based on the type of document required There is also an option to select several types of document at the same time Fig 10 The types of document are as follows User s Manuals Mechanical parts opare Parts Catalogues User s Manuals Electrical parts Lay out and Engineering diagrams will be available shortly Documentazione Online Microsoft Internet Explorer File Modifica Visualizza Preferiti Strumenti Indietro al A cerca Preferiti E cronologia E 3 Indirizzo amp http extranet sacmi it Documentazione documentazione asp IdMagazzino 0 Colle Type of document SAGMI Full cart User s Manuals Mechanical Parts Interactive Spare Parts Catalogues User s Manuals Electrical Parts Layout and Engineering Diagrams 1 Select Offer Request Select Offer Received Free Text Search Sent Orders Select Order Machine Type inh sos Ack of Orders 2 Select Ack of Ord CERAMICAS CORDILLERA S A QUILICURA SANTIAGO CL CERAMICAS CORDILLERA S A QUILICURA SANTIAG UA S A QUILICURA SANTIAG There are two different search methods which can be activated by using the fields pro vided and pressing the GO key as described below 1 Free text search once the type of document has been selected the user can enter any text to help find the specific document required
34. rovided This means that the user must know the data used to iden tify the part as the system does not identify it automatically Fig 26 SACMI Imola is currently developing the automatic part identification process in this case too in progress Request Offer This button is used to request SACMI Imola to provide a quotation for the parts and quantities in the shopping cart Check Avail This is used to check whether the parts in the cart are in stock and what they cost according to the customer s price list This is made possible thanks to real time interaction with SACMI Imola s warehouse MUWES 001 02 Fig 26 NOTE The shopping trolley is for the exclusive use of the authorised company and is therefore associated with the User Name and Password assigned to the customer Sev eral people within the same company can therefore be authorised to fill the cart and send requests for quotations for the parts required The customer decides how this is be organised according to the company s own procedures It is therefore the responsibility of each indi vidual user of the Sacmi E Service system to empty the cart by using the key provided so that it is ready for the next user 5 COMMUNICATING WITH SACMI IMOLA This system provides the customer with the possibility of communicating with Sacmi Imola s opare Parts Dept Warehouse in four different ways described in greater detail below by keeping open the internet connection and u
35. sing the web system 5 1 REQUESTING AN OFFER Click on the button for requesting an offer provided in the shopping cart in order to open a form Fig 27 where it is possible to enter the required data The user must provide the information below The customer s own internal reference for the request for an offer Whether or not partial deliveries are accepted The purchaser of the goods and the consignee Method of shipment Any other notes Ion cs Page 29 S ORGM Once the form has been filled out and confirmed by pressing the relevant key the data entered and the parts in the shopping trolley are automatically forwarded by the system to Sacmi Imola s Spare Parts Dept which will assess the request As this operation is being performed the cart is emptied and the request for an offer appears in the corresponding archive see paragraph 6 1 MUWES 001 02 E http 7172 17 54 51 Documentazione sendltems asp Microsoft Internet Explorer Client Ref BE accept partial deliveries 1 do net accept partial deliveries Purchaser Consignes Delivery conditions CFR Shipping Express courier Remarks Are sure you want to send the request for an affer Fig 27 5 2 CHECKING AVAILABILITY Click on the button for checking availability in order to directly interrogate Sacmi Imola s management system about whether the parts in the cart are in stock and to find o
36. t Internet Explorer File Modifica Visualizza Preferiti Strumenti Indietro 9 fat Acerca C Preferiti EA cronologia amp Indirizzo amp http extranet sacmi it Documentazione documentazione asp IdMagazzino 0 Q vai Collegamenti gt Type of document User s Manuals Mechanical Parts Interactive Spare Parts Catalogues User s Manuals Electrical Parts Layout and Engineering Diagrams 1 e s being pro e fa Select Offer Request x Offers ved Select Offer Received T Free Text Search Go Sent Orders Select Order X Ack of Orders Machine Tepe Machine Description Catalogue Select Ack of Ord PRESS Insert items manually Customer Serial No CERAMICAS CORDILLERA QUILICURA SANTIAGO CL XILLERA S A 15941114 all 44 8900004 DILLER 0 47 444037 PH18900004 Page 19 S ORGM Each record includes the following fields MUWES 001 02 e Catalogue e Old catalogue e Serial e Machine type e Machine description e Customer The data provided in the Catalogue column act as a link for accessing the manual The manuals are provided in different formats each indicated by a different colour 1 Catalogues provided in PDF format are indicated in yellow if they are User s Manuals Mechanical Parts or User s Manuals Electrical Parts or in green if they are Spare Parts Catalogues 2 Interactive catalogues indicated i
37. ut their price The parts must be identified by the correct part number see Fig 28 E Check Availability Microsoft Internet Explorer g ripti Total Price Ci pasen pe epa penne m puse a peser nn nclude packing pric shippin HHHH ae firrned is subject to the contract terms starting to use this i Offer request Client Ref accept partial deliveries Consignee Shipping Express courier 159 51 100 01 05008140 159 51 100 01 05043062 159 51 100 01 55008085 159 51 100 01 PH20019011 As a result of this interrogation a chart appears which lists all the parts in the shopping cart along with the relevant descriptive fields availability unit and total prices Fig 29 MUWES 001 02 Description Qty The above prices don t include packing prices shipping D Fig 29 SPARE PART SELECTED 5 3 DIRECT ORDER If the user clicks on the button to check availability a chart appears along with a window where data can be entered to place a direct and immediate order Fig 30 or to make a request for an offer whenever there are parts that the system has not been able to deter mine the price and or availability of as regards requesting an offer refer to paragraph 5 1 The user can decide to place a direct order for the parts sele
38. vice sacmi it Page 37
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