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general part - Česká spořitelna

1. esk spo itelny II for Pension Recipients We will provide Osobn et esk spo itelny II personal account under advantageous price terms to you if you are a recipient of an old age pension or full disability pension from pension insurance and you submit a relevant document evidencing this fact to us The price for maintaining Osobn et esk spo itelny II personal account will be charged to you according to the effective price list You can obtain the advantageous price terms only for one Osobn et esk spo itelny II personal account 10 4 Pen ze stranou Account for Osobn et esk spo itelny II Personal Account You can open a Pen ze stranou Money Put Aside account for your Osobn et esk spo itelny Il as the basic account If the basic account is closed the Pen ze stranou account will be closed as well and we will disburse the money according to your instructions The same specimen signature form applies to the Pen ze stranou account as that of the basic account Account statements for the Pen ze stranou account will be provided to you in the same manner as for the basic account Deposits to and withdrawals from the Pen ze stranou account may be conducted only by means of non cash transfers via the basic account through SERVIS 24 collection boxes or at our points of sale You can deposit your money into the Pen ze stranou account by means of single payment orders standing payment orders or standing
2. be governed by the law of the Czech Republic This also applies to negotiations we hold in order to conclude contracts on banking services 8 7 What Consent Do You Give Us You agree that we and members of the business group of which we are a member may provide to each other information about you which are available to us and to the members of our business group including information having the nature of personal data or banking secrecy We and the members of our business group may process and use information about you especially for the purposes of evaluating your creditworthiness ensuring and improving the quality of care provided to you sending business offerings and communications and for the purposes of marketing and business analyses You agree that we may provide information about you to other financial institutions for the purposes of evaluating your creditworthiness You agree that we may provide information about you to persons to which we have transferred some of our activities requiring processing of information about you You agree that we the members of our business group and cooperating persons and business representatives may use and process information about you in connection with offering our products and services products and services of the members of our business group and cooperating insurance companies and providers of financial or non financial services 8 8 How Can You Solve Your Complaints We will welcome your sugg
3. ATM or CS Payment ATM By telephone at 956 777 956 if you have entered the order via SERVIS 24 Through checking individually in SERVIS 24 or another similar service By another individually arranged method d e We will inform you of a rejection of a foreign currency order or foreign order also by means of a notice on payment non execution which will be provided to you as follows a In the case of a payment order submitted at our point of sale we will send the notice to the agreed address if you have not specified any address we will send it to any of the addresses recorded for the account If you have arranged for a personal collection of notifications or statements at the point of sale we will give you the notice at your next visit If you specify a mobile phone number or an e mail address in the payment order we can inform you about the non execution of the payment also via an SMS or e mail message b In the case of orders submitted via SERVIS 24 we will send the notice in the form which you have selected during the order entry At the same time you can view it at any time in the list of notices 29 3 How Do We Perform Repeated Posting of Payment Orders in the Case of a Lack of Money If you enter a payment order in CZK to accounts in Czech banks but on the due date there is not enough money on your account we will perform repeated posting of the payment or direct debit order as follows a For orders and direct debi
4. Draw Money from the Account You can authorise other persons to draw money from the account and you can make such authorisation using our specimen signature form which specifies the specimen signature of your authorised representative and the scope of his her authorisation We do not have to accept the authorisation of another person We will also provide oral information about the payments and account balance to the person you authorise to draw money from the account 9 3 When Can We Draw Money from the Account without Your Approval Without your approval we can draw money from your account only a when offsetting or settling our due receivables from you b if obliged to do so by law or by a legally effective and enforceable decision of a court executor or administrative body c when returning pension credited to the account after the death of the recipient of the pension on the basis of a request submitted by the payer of the pension d if an announced payment has been credited to your account which however is not eventually reimbursed by the payer 9 4 What Is the Interest Applied to the Account Balance and Debt Interest on the money in the account will be applied as of the day of the money is credited until the date preceding the date when the money is debited from the account Interest is payable on the next business day following its crediting Unless you have concluded an agreement on special interest rates the interest rates appl
5. authentication of the authority to use SERVIS 24 When using the services of SERVIS 24 you are obliged to adhere to the laid down security rules Their breach may lead to your liability for the damage incurred by you 21 1 What Are the Security Data for SERVIS 24 The security data are unique elements which enable access to SERVIS 24 These are allocated solely to you and to the users authorised by you If we agree to hand over the security data by mail we will send the data to you or to another authorised user to the address provided by you for this purpose Should the delivery be damaged in any manner please do not accept it ask the delivering person to draft a damaged delivery protocol and inform us without any delay You can also collect the security data in person at the relevant point of sale In order to increase the security of access to internet banking you can also arrange for access SMS messages to be sent to you 21 2 What Are the Security Instruments for SERVIS 24 The security instruments are the authorisation SMS messages security application for smartphones technology for voice recognition voice biometry or an electronic certificate The security instruments may also be the payment cards issued by us or your PIN code If you or any user authorised by you arrange for an electronic certificate you undertake to observe the licence and other terms and conditions of its use Following issuance of the electronic certificate please
6. balance for account maintenance CZK 100 The basic deposit for opening an account may be placed within 2 weeks of opening the account The minimum balance does not apply to accounts with permitted overdraft Minimum balance for maintaining a current account CZK 1 000 We no longer newly open these accounts Deposit accounts Po Basic deposit for the opening and minimum balance for maintaining the deposit account CZK 5 000 CZK 200 Minimum amount of any subsequent deposit additional deposit to the deposit account Service Minimum balance Minimum monthly Maximum monthly Maximum extra ordinary Minimum withdrawal deposit amount deposit amount deposit amount amount ikovn spo en 50 esk spo itelny CZK 300 CZK 300 CZK 5 000 CZK 30000 of the current Nifty Savings account balance Sikovn spo en rounded down esk spo itelny Plus CZK 5 000 CZK 5 000 CZK 20 000 CZK 100 000 to thousands Plus Nifty Savings Plus We no longer newly open these accounts The minimum withdrawal amount applies to contracts concluded on and after September 1 2009 Current accounts in foreign currencies Basic deposit or minimum balance for opening and maintaining a current account CZK 1 000 The amounts of the minimum deposit or balance in a foreign currency are specified after their conversion according to the exchange rates table of the Czech National Bank NB Foreign currency deposit accounts Basic deposit or mi
7. block your payment card even without your notification We will inform you to this effect in advance or as soon as practicable after the blocking is executed If we assume that the reason for blocking the card no longer exists we will enable its further use as soon as possible or we will issue a new payment card 16 INTERNET AND TELEPHONE BANKING 18 4 How Do We Ensure Security for Payments Made by Card on the Internet In order to increase the security of card payments made via the internet you can register in the 3D Secure system free of charge When using this system you will confirm your internet payments at secured merchants marked with logos Verified by Visa or MasterCard SecureCode using a one time password which will be sent to you in an SMS message or in other agreed way For security reasons we may suspend the execution of your card payments via the internet a if we ask you to register in the 3D Secure system but you fail to do so b upon repeated incorrect entry of the password c in internet shops which do not use the 3D Secure system We will always inform you of such restrictions 19 CONTACTLESS PAYMENT INSTRUMENTS 19 1 What Are Contactless Payment Instruments A contactless payment instrument is a contactless payment card or other contactless payment instrument such as a contactless label or chip in a mobile phone You can use the contactless payment instrument to pay for goods and services by placing it ove
8. check immediately whether it is completely consistent with your data If not please inform us to this effect immediately You can use the electronic certificate for any account assigned under SERVIS 24 It is valid for the period of one year Upon your request we can terminate the validity of the certificate even sooner The validity of the electronic certificate then expires no later than on the first business day following the receipt of your request If you or any user authorised by you conclude a contract on an electronic certificate you can no longer use telephone banking We can also prematurely terminate the validity of the electronic certificate if a The electronic certificate has been issued on the basis of false data or these data are no longer valid b You breach any obligation implied by using the certificate c You notify us of an actual or suspected loss theft abuse or any other unauthorised use of your electronic certificate d We learn from a credible source about the death of the person to whom it has been issued e We are obliged to do so pursuant to a legal regulation or an effective administrative or court ruling You will be charged the price specified in the current price list for the issue and use of the electronic certificate please refer to www csas cz cenik If the electronic certificate prematurely expires we do not provide any compensation for the remaining period for which the electronic certificate would have be
9. get them when concluding a particular contract and they can also be found on our website Divergent conditions agreed in the contract announcement or special business terms and conditions will prevail 1 2 What Are These Business Terms and Conditions about These Business Terms and Conditions govern the banking services provided to our clients who are consumers The Business Terms and Conditions consist of a General Part and of parts applicable to specific banking services namely account maintenance payment card usage operating your account via the internet and telephone and usage of payment services Where conditions in the parts for specific bank services differ from those set forth in the General Part the wording for the specific banking service will prevail We provide banking services for you on the basis of the individual contracts we conclude with you Unless we agree otherwise during the conclusion of a specific contract the contract will be concluded for an indefinite period of time 2 PROVING YOUR IDENTITY WHEN DEALING WITH US 2 1 What Documents Do We Need from You Before concluding a contract on banking services and at any time during the contractual relationship we may ask you to identify yourself usually by producing an ID card or passport We may also ask you to provide further information and documents in relation to our legal obligations The provision of our services may be bound by obtaining these documents and informatio
10. orders by which money will be transferred from the basic account if its balance is greater than the given limit You can withdraw money from the Pen ze stranou account by means of a single payment order If you fail to comply with the aforementioned methods of payment order submission we can decline your instruction 11 We will apply the same interest rate to the Pen ze stranou account as that applied to Osobn et esk spo itelny II personal account unless our price list specifies a different interest rate for this account The interest will be credited to the Pen ze stranou account after the end of the current monitored period its current duration is available on our price list 10 5 The Rodina Service for Osobn et esk spo itelny II In the Rodina Family service you can include your Osobn et esk spo itelny II personal account and Osobn et esk spo itelny II personal accounts of your partner i e spouse partner registered partner and of your children or your partner s children under 30 years of age All outgoing payments from the aforementioned included accounts to any accounts of the members of your family included in this service maintained in the esk spo itelna Financial group will be subject to advantageous prices this price benefit is provided no sooner than from the 5th business day of the inclusion of the family member s account in this service Furthermore your partner will obtain adva
11. 4 the power of attorney shall expire upon the death of the account owner The interest is credited to the account always after the end of the calendar year Lottery passbooks are not subject to interest they are included in a lottery in compliance with our effective lottery plan which is available at www csas cz herniplan Should you lose your passbook or should it be destroyed we will issue a replacement for you upon written request If the account is inherited by one or more heirs we will disburse the money even without the presentation of the passbook If the account is inherited by more than one heir the contractual relationship expires as of the date of the disbursement of the inheritance share to the first heir 13 2 Child Passbooks A child passbook may be opened only by your legal guardian and until you reach the age of 18 years only your legal guardian may terminate the contract on the passbook account or withdraw money from the account After your 18th birthday you can terminate the passbook account contract or withdraw money from the account 13 14 BASIC DEPOSITS AND MINIMUM ACCOUNT BALANCES The opening and maintenance of some types of accounts is conditioned by placing the basic deposit and maintaining a particular minimum balance Osobn et esk spo itelny II Osobn konto esk spo itelny Osobn et esk spo itelny and sporogiro accounts Basic deposit for opening an account CZK 100 Minimum
12. 40 00 Prague 4 ombudsman csas cz tel 956 717 718 Bank code for the payment system 0800 Bank BIC SWIFT code GIBACZPX Telex 121010 spdb c 121624 spdb c 121605 spdb c Reuters SPOPsp PR Supervisory body Czech National Bank registered office Na P kop 28 115 03 Prague 1 Main line of business Provision of banking services based on the banking licence according to the Bank Act No 21 1992 Coll which also contains authorisation to provide investment services according to the Business Activities on the Capital Market Act No 256 2004 Coll ERSTES ERSTES blue CESKAS Private Banking steal SPO ITELNA
13. 4088 6444446046 204 00 eased 14 PAYMENT CARDS 16 Payment Card ISSUANCE x seinas das ae rar Rane RR ane we edd Re dk lcd ES 17 Payment Card WS ASC soto si sd ada cb fs a Des e a iy am waar le ec a 8 aca dy ape ec 16 18 Security during Payment Card USABE ica a id a ai weal id 16 19 Contactless Payment InstrumentS oac aicese ceka maagama aaa ee eee eens 17 INTERNET AND TELEPHONE BANKING 20 Basic Provisions for SERVIS 24 Services lt 0 ee eee a 21 Security in Using SERVIS 24 SOrviCeS acia aora aa ae apa a a 18 22 Contract Conclusi n Vla SERVIS 24 ias oro a a ee be dea 19 PAYMENT SERVICES 23 General Rules for Gash Payments sis js acce es dois diveiauatdewnee seaeewea ad 19 24 General Rules for Non Cash Payments s s ee ees 20 25 Payment Order Completion and Submission lt lt s s s sasa senese ee eee ees 20 26 Security Limits for Payments and Withdrawals 0 00 aaa eee 21 27 Payment Order Approval and Revocation ss ss s cee eee eee eens 21 28 Payment EXECUtION sra rada a aa esa eee pai 22 29 Payment Order Reject 24 itanaade rca taras ibex Sead AA 23 30 Incorrectly Performed or Non authorised Payments s ce ee ee ee 24 FINAL NOTE 2a z sv j mace ta mim hadnt slo dee aad k woman eh we Beds ered ma aa 25 INTRODUCTION Dear Clients Thank you for choosing Ceska spo itelna to take care of your finances We hope that you always find our services helpful Our goal is to meet
14. 7 How Do We Proceed in the Case of the Account Owner s Death In the case of the account owner s death the bank account contract is not terminated and we continue to execute payments except for those which the account owner has specified as no longer to be executed after his her death These payments will be stopped on the business day following the receipt of credible information on his her death or on the nearest possible date for cancelling the given type of payment such as SIPO A power of attorney for withdrawing money will not expire upon the account owner s death unless specifically stipulated otherwise therein In respect of powers of attorney granted before 2005 the powers of attorney will on the contrary expire unless they stipulate that they should continue to be effective In the case of the account owner s death the contract will be terminated as of the business day following the date when a we learn about the death in a credible manner if the account balance is negative or zero or b a negative or zero balance arises on the account following a credible notification of the account owner s death 9 8 What Are the Consequences of Terminating the Bank Account Contract Upon contract termination we will settle all payable debts you have with us from the money on the account and we will dispose of the account balance as instructed by you If we receive no such instructions from you before the contract is terminated we
15. AL NOTE 31 1 How Is Your Money Insured Your money in CZK as well as in foreign currencies including interest on your personal sporogiro current savings deposit or term deposit account passbooks maintained in one s name and other deposits maintained in one s name is insured by law This insurance is preconditioned by you as the depositors being properly identified i e your name surname birth number or date of birth if birth number has not been allocated have to be specified Our bank participates in the deposit insurance system operated by the Deposit Insurance Fund Fond poji t n vklad Should we fail to be able to disburse your money to you the Deposit Insurance Fund will disburse compensation of your insured deposits to you at appointed points of disbursement The amount of compensation does not exceed an amount equal to EUR 100 000 per one authorised person for all of his her deposits within a single bank For the purposes of calculating the compensation all the insured receivables from your deposits will be added up including your shares in accounts maintained for two or more owners including interest The calculation and payout of compensation shall be made in CZK on the date of payment commencement conversion to CZK shall be conducted according to the foreign exchange market rate published by the Czech National Bank on the date on which the Deposit Insurance Fund has received notification of the bank s inability to fulf
16. Basis of What Payment Orders Are Non Cash Payments Performed Non cash payments are conducted on the basis of a Single orders Single payment orders in the form of individual or multiple orders Single foreign payment orders including SEPA payments Single cash disbursement orders e g the payee receives cash via type B postal order b Standing orders Standing payment or balance regulation so called sweep orders Standing foreign payment orders Standing cash disbursement orders e g the payee receives cash via a type B postal order c Direct debits Single direct debits in the form of a single or multiple order Standing direct debit order 24 2 What Is Consent to a Direct Debit On the basis of consent to a direct debit the payee will request reimbursement collection of an amount from your account and we will send the amount to them The direct debit has to be granted to us or to the payee for whom we maintain an account and with whom we have agreed on the conditions of making collections to be credited to the payee If you grant the direct debit to another payee or their bank and you do not notify us to this effect the direct debit will be ineffective towards us and we will not execute the collection Unless we agree otherwise all of your direct debits also have to specify the maximum amount which may be collected from your account within a predefined period of time e g within a calendar m
17. GENERAL BUSINESS TERMS AND CONDITIONS OF esk spo itelna a s Private Clients Elektronicky podepsal a Ceska sporitelna 29 09 2014 ERSTE S Private Banking ESK SPORITELNA TABLE OF CONTENTS GENERAL PART Te INMOGUCUON serranas iii Hee em adie os 4 2 Proving Your Identity When Dealing with US sa osaa 000 aaea a a a eee 4 3 Mutual COMMIUNICAUON anidar ari dl ab Bu 646 debated 5 4 Contract CONCIUSION secano cias aa ii e a A A AR 6 5 Amendment of Business Terms and Conditions and Other Changes oooooooooooo 6 O gt Contract ermnatioh A 48684548 a n ja 86 dd ad d SE DAMA U AAA 7 T Our PRICES Interest and Exchange Rates 3 5 5 djl sd 5 do t z e244 dk whoa Pewee aS caw aE 7 8 Other General Conditions for the Provision of Our Services lt s lt cee ee ees 7 ACCOUNTS 9 General Conditions for ACCOUNTS sass cca ee da saad a dace eda a dae eae ala 9 10 Personal Account Osobn et esk spo itelny I annaa aaua eee eee 1 11 Personal Account Osobn konto esk spo itelny lt lt lt lt lt eee ee ee lt lt 12 12 Personal Account Osobn et esk Spo it ln 4 z s ss sa kde wed e54 wsd wda sled 12 13 PASSHOOKS aida aaa V r eRe ee ee ee Lode eee ed Paes eb iad 13 14 Basic Deposits and Minimum Account Balances 0 0 00 cece eee eee ees 14 15 Permitted Account Overdraft Overdraft 2 2 2s2 4400884 444
18. NON AUTHORISED PAYMENTS 30 1 Who Is Responsible for Incorrectly Executed Payments If a payment from your account has not been credited to the payee s bank account properly and in time we will ensure it is executed properly and will adjust your account as if we conducted the payment properly and in time Before such additional payment is credited to the payee s bank account you can cancel it and we will adjust your payment account to the original balance If we receive a payment to your account and we fail to credit it to the account properly and in time we will ensure it is executed properly and will adjust your account as if we credited the payment properly and in time If you are the recipient of a collected amount we are responsible for the proper and timely hand over of the order for its execution to the payer s bank If you are a direct debit payer we are responsible for the proper and timely execution of the payment provided that we receive the payment order from the payee s bank properly and in time 30 2 Who Is Responsible for an Unauthorised Payment If a payment is executed without your consent we will refund the money to your account or in cash as soon as possible after you report the unauthorised payment to us We are not obliged to refund the full or partial amount of the payment if a The loss has been incurred by using your lost or stolen payment instrument or abuse thereof and protection of its unique security el
19. VIS 24 services within this period only his her authorisation to use SERVIS 24 will expire c As soon as we learn from a credible source about the death of the account owner whose account is administered via SERVIS 24 and d If we are obliged to do so in compliance with legal regulations 20 5 What Is e invoicing e document Within the scope of this service we will enable you and all of the users to receive invoices or other documents in electronic format to your internet banking this applies to invoices and documents from companies the list of which is available in the SERVIS 24 internet banking If you activate e invoicing e document you agree with these companies sending you invoices or other documents electronically with us informing these companies about your consent and providing them with your identification details and account number for the purposes of e invoicing You can give your consent to issuing electronic invoices and other documents also directly to a company included in the list in SERVIS 24 This service may also be activated by us if it is reguested by any of the said issuers If you do not use this service you may cancel it any time The issuing company shall be liable for the correctness of the content of the delivered invoices or other documents and for any complaints 21 SECURITY IN USING SERVIS 24 We will allocate security data or security instruments to you and to any other SERVIS 24 user for your identification and
20. We Inform You about Your Account Balance and Payments We will regularly inform you about your account balance and executed payments for the agreed period by means of printed or electronic account statements If for technical reasons information on payments executed at the end of the agreed period is not specified in the statement you will find it in the next statement No statement will be executed for periods during which no payment was made and no interest credited Above the scope of the agreed account statement we are not obliged to execute a special account statement containing only information on the account balance as at the end of the calendar year We may agree that we will provide you with statements by e mail or through internet banking The statements created before 1 January 2015 are stored in the system of internet banking for 2 years statements created after 1 January 2015 for 10 years If you collect your statement at a point of sale statements for at least the last 3 months will be available there for you If a statement sent by post returns to us as undeliverable this and further statements will no longer be sent to you and you will be able to collect them at the point of sale which maintains your account In such a case we can charge a price for storing your statements at the point of sale according to our price list You can collect these statements within 3 months of their execution Thereafter your statements will no longer b
21. aft Limit Be Changed During the term of the overdraft contract we can agree to change your limit for the overdraft sometimes we may also propose increasing your limit We will send the limit increase proposal to you at least 20 days before the proposed effective date of the increase If you do not decline this proposal before the proposed effective date we will consider it accepted and we will increase your limit according to our proposal There may be a situation when we are forced to reduce or cancel your overdraft limit with immediate effect particularly if required by our mandatory duty to act with due care or if you are breaching your obligations towards us 14 PAYMENT CARDS 15 3 What Are the Consequences of Non Compliance with the Obligations and Other Serious Matters If it is evidenced that any of your declarations in the overdraft contract or in another document you have provided to us in relation to the conclusion of this contract is false or substantially incomplete or if you breach any of your important legal obligations towards us especially it is considered as a breach of important legal obligation if you cause damage to us by your act we can suspend your right to use the overdraft with immediate effect to reduce the overdraft limit to declare any debt arising from the overdraft or part thereof immediately payable to terminate the overdraft contract with immediate effect or to withdraw from the contact on overdraft We wi
22. an authorisation SMS message or using your electronic certificate We have agreed that electronic signatures mentioned in this article are considered to be electronic signatures referred to in the Electronic Signature Act 22 2 Can We Provide Information to You via SERVIS 24 In SERVIS 24 we can provide information including our business communications to you If you do not wish to receive business communications in this manner you can decline them at any time directly in SERVIS 24 or at any point of sale PAYMENT SERVICES 23 GENERAL RULES FOR CASH PAYMENTS 23 1 What Types of Cash Payments Do We Carry out Pursuant to your payment account contract we will enable you to a Make cash deposits at the cash desks of our points of sale in determined currencies to accounts in any bank in the Czech Republic 19 b Make cash deposits via our deposit ATMs our videobanker equipment or our automatic coin counting machines Make cash withdrawals from the account at cash desks of our points of sale in determined currencies using our form Make cash withdrawals from our ATMs or our videobanker equipment Make cash withdrawals from ATMs of other banks in the Czech Republic and abroad if your card allows it f Make cash withdrawals from the account via a card at our points of sale or if applicable in other banks in the Czech Republic as well as abroad which are technically equipped for this service so called cash advance g Make cash withd
23. ater than the limit you determined You can withdraw money from the savings account via a single payment order If you fail to comply with the aforementioned methods of payment order submission we can decline your instruction We will apply the interest rate specified in our price list to the savings account The interest will be credited to the savings account after completion of the monitored period its current duration is available on our price list 12 PERSONAL ACCOUNT OSOBN ET ESK SPO ITELNY 12 1 Osobn et esk spo itelny Osobn et esk spo itelny personal account is a payment account intended for consumers You can obtain a number of related services together with Osobn et esk spo itelny personal account For a list of these services please refer to our price list and to the current version of the framework contract which we have concluded with the appropriate insurance company or another provider of the related service 12 2 Osobn et esk spo itelny Junior Osobn et esk spo itelny Junior personal account is maintained for clients from 8 to 15 years of age You can have only one Osobn et Junior personal account As soon as you reach the age of 15 we will transfer your Osobn et Junior to Osobn et Student personal account and on the following day we will set up the appropriate monthly security limits for deposits and withdrawals We will increase the limits for
24. confirmation of daily school attendance to us no later than by the end of the month of your birthday Please submit the valid confirmation no sooner than 3 months before the month of your birthday If you submit the confirmation of your studies in another period the advantageous price conditions will be provided only until your next birthday You can submit the valid confirmation of daily school attendance at our point of sale or online please refer to www csas cz potvrzeniostudiu or you can send it to our e mail address student csas cz Study confirmations expiring on August 31 will be considered effective by September 30 of the respective year We accept school confirmations about regular daily studies at colleges language schools or universities in the Czech Republic or abroad The same conditions apply to foreign nationals who study at school in the Czech Republic You can obtain the advantageous price terms only for one Osobn et esk spo itelny II personal account As soon as you reach the age of 15 we will set up the appropriate monthly security deposit and withdrawal limits for you We will increase the limits for your debit card in the month following your 15th birthday 10 2 Osobn et esk spo itelny II for Clients over 30 Years of Age We will charge the price for maintaining your Osobn et esk spo itelny II personal account according to the effective price list after your 30th birthday 10 3 Osobn et
25. continuously check that the following address appears https www servis24 cz in the address bar and to check by clicking on the icon of lock that the security access certificate is issued for www servis24 cz In case of any suspicion that the security of your internet banking is jeopardized you are obliged in your own interest to immediately call the number 800 207 207 for calls from abroad 420 956 777 956 If you notify us that your internet banking has been misused you are obliged to allow us to perform an inspection of the device through you have accessed the internet banking the device must be in unchanged state 22 CONTRACT CONCLUSION VIA SERVIS 24 22 1 Is It Also Possible to Conclude Contracts via SERVIS 24 You can use SERVIS 24 to conclude contracts on banking services with us or on third party financial services offered by us to make changes or for other communication For this reason you can use internet banking to comfortably submit a request or offer for contract conclusion or accept our offer where applicable Where it is necessary to sign a document electronically in SERVIS 24 the following will apply the electronic signature of the person authorised to act on behalf of Ceska spo itelna is generated using data for the generation of an electronic signature on the basis of a certificate issued by the internal certification authority of our bank You can sign electronically either using the authorisation code sent to you by us in
26. d by law The price list is available on our website at www csas cz cenik and at our points of sale We may change the price list in the same way as these Business Terms and Conditions see Article 5 1 7 2 What about Exchange Rates of Various Currencies For foreign exchange transactions we use our exchange rates table to convert currencies We use the valuta or foreign currency rate for cash transactions and the deviza foreign exchange rate for non cash transactions We are entitled to change our exchange rates unilaterally and without prior notice depending on the development on the market even several times a day The exchange rates table applicable at the given time will always be available at www csas cz kurzovnilistek and at selected points of sale which provide foreign currency transactions 8 OTHER GENERAL CONDITIONS FOR THE PROVISION OF OUR SERVICES 8 1 When Can You Contact Our Points of sale We provide our services at our points of sale during office hours which are published both at the respective points of sale and on our website For your convenience we offer the possibility to make appointments at selected points of sale via the internet or via mobile application 8 2 Can We Decline a Banking Transaction Sometimes legal regulations stipulate certain obligations for us the observance of which is necessary for us to be able to execute your instructions or other banking transactions In these cases we need y
27. e is not available to us or if the signatures are not identical we will not execute the payment order except when it is evidenced to us in another manner that it is a signature of a person who is authorised to grant consent to execute the payment order b Via internet or telephone banking by using or providing the allocated security data and or security instruments You can also use this method to express your consent to execute a payment order for which the payment order has been submitted to us in a different way than via SERVIS 24 e g initiated by or via the payee In respect of telephone banking your oral expression of consent or confirmation of the option in the automatic voice response system will be considered as granting your consent to execute the payment transaction Granting consent to a payment is also your oral expression of consent if you are entering a payment for selected services via the telephone banker and you are not a user of internet or telephone banking c When using a payment card By entering your PIN or signing the receipt issued by the disbursement or sales point upon making the payment or by placing a contactless card over the relevant device or a combination of these methods In an ATM or Payment ATM by entering your PIN When paying by card via the internet you grant your consent to the execution of the payment execution by entering the required data specified on your card to the relevant website If th
28. e payment execution also requires entry of certain generated data 3D Secure system your consent will be expressed by the entry of the card details together with such data When executing a payment initiated by the payee e g in order to pay for services or goods ordered by you from the payee you grant your consent to reimbursement of the price and hence to the execution of payment transaction by providing the relevant details specified on your card to the payee d When using other contactless payment instruments such as a contactless label contactless chip in a mobile phone you express your consent to execute the payment transaction by placing the contactless payment instrument over the relevant device and where applicable also by the entry of your PIN e In case of cash withdrawal from ATM without using a payment card if we provide this service by entering a one time and temporary code provided by us upon request f In the case of direct debits also by the granting your consent to the payee for whom we maintain an account and with whom we have agreed on the conditions of executing direct debits to be credited to the payee g Giving consent to the videobanker 21 27 2 How Can You Cancel or Consent to a Payment Order You can cancel or consent to execute a payment order before we accept it in compliance with Article 28 1 The consent with a direct debit or standing order may be cancelled up to the expiry of the operating hours
29. e stored Upon request we will issue a copy of a statement and when it is no longer available we will issue a statement of transactions In the statement we will also communicate other important information e g changes to the Business Terms and Conditions In the event of the account owner s death we can limit the sending of statements in order to reduce the costs for the heir of the account owner 9 6 How Can a Bank Account Contract Be Changed and Terminated We may change the contract on payment account in the same way as these Business Terms and Conditions i e according to Article 5 1 You can terminate your bank account contract at any time by notice in writing without giving any reason The notice period begins on the notice delivery date and ends on the last day of the calendar month in which the notice has been delivered You can also terminate the contract by notice in writing in compliance with the rules of the Czech Banking Association governing the transfer of clients from one bank to another so called client mobility We can also terminate the bank account contract by notice in writing without giving any reason The notice period begins on the notice delivery date and ends on the last day of the second calendar month following the month in which the notice has been delivered to you We can also terminate the contract with a longer notice period The same rules apply to termination of a contracted service for the account 9
30. ed b Documents issued or officially verified be endorsed by a special verification clause apostille or higher degree verification superlegalisation unless stipulated otherwise by an international treaty c Documents in a language other than Czech be submitted together with their official translation into the Czech language in such a case we will use the official translation exclusively d Your signature or the signature of your representative which has not been attached in the presence of our employee be officially verified We may verify your signature free of charge also with the help of available specimen signature 3 6 Which Address Will We Use Unless you provide us with another mailing address we will send communications and documents in writing to the address specified in the particular contract If applicable however for the purposes of delivery we can also use another postal address of yours that is known to us If you give us your phone number fax number e mail address or address of other electronic means of communication we can use them for providing information and sending communications and documents to you Unless we agree otherwise notices and documents in writing should be sent by you to the address of the point of sale which currently administers the banking services concluded by us 3 7 Which Changes to Your Details Must Be Always Notified For us to be able to provide our services properly we always need yo
31. ed by Articles 30 1 and 30 2 of these General Business Terms and Conditions may become extinct When filing a complaint it is necessary that you provide us with any cooperation and that you present the available documents associated with the disputed payment Regardless of whether we are responsible for the incorrectly executed payment or not we will do our best to find the payment if your request us to do so We will inform you about the result of our investigation 30 4 What if You Specify an Incorrect Account Number or Bank Code The payee s payment account and the identification code of the payee s bank are the unique identifiers of the payee If you specify an incorrect unique identifier of the payee we will not be responsible for the given payment which applies also to those cases when you also specify other payee details Despite this we will do our best to have your money refunded As this situation did not involve an error on our part we can charge a price for the refund according to our current price list Payments which are sent to a non existent account number are usually automatically refunded to your account 30 5 What Is Corrective Clearing If we do not execute your payment order in CZK within the Czech Republic in the correct amount or to the correct account we are obliged to correct our error by means of so called corrective clearing and to adjust the clearing to be consistent with your order 24 FINAL NOTE FIN
32. ed an account statement or another regular communication from us on the usual date 3 9 What Are the Consequences of Return of Our Letter If the delivery of our letter is frustrated because you do not collect it or you refuse its acceptance or you do not inform us about the change of your address the 3rd business day upon its dispatch will be considered as the delivery day in case of sending abroad the 15th business day is applicable 4 CONTRACT CONCLUSION 4 1 Where and How Can You Conclude a Contract with Us Contracts on banking services are usually concluded at our points of sale For your comfort however it is possible to conclude certain contracts also via the internet telephone ATMs by videobanker by correspondence or with our business representatives We will inform you about the exact contract conclusion process when concluding the contract Signatures of persons acting on our behalf may be replaced in contracts and other documents by printed or mechanical means e g scanned signature or stamp Some contracts may also be concluded by the methods noted in our specific offers For example you can send us a confirmation SMS message to the specified phone number activate a payment card or log into internet banking via an access code which we have sent to you With regard to our method of processing concluded contracts we cannot accept any method of acceptance of an offer other than the one specified in the offer or any deviati
33. ed by other persons etc and the obligation to act in a manner preventing theft loss or abuse of your payment card It is also necessary for you to protect your payment card from damage You may not disclose the data about the payment card on the basis of requests delivered by mail e mail or alike We do not send such requests they are always fraudulent ones Breach of the stipulated security rules by the card holder may lead to your liability for the incurred damage 18 2 What to Do When a Payment Card and or PIN Is Lost Stolen or Abused For us to be able to minimise potential damage arising from unauthorised use of the payment card it is necessary for you to report its loss theft or suspected payment card or PIN abuse immediately You can do so 24 hours a day by calling our toll free info line at 800 207 207 420 956 777 956 when calling from abroad or personally at any of our points of sale or through internet banking The report should include any circumstances associated with the loss theft or suspected payment card or PIN abuse If you report by phone we will give you a blocking code for you as evidence of such report In the case of suspected payment card abuse we may ask you to return the card to us immediately 18 3 What Is Payment Card Blocking After you report the loss theft or suspected payment card or PIN abuse we will immediately block your payment card If we reasonably suspect that your payment card has been abused we can
34. egal guardians will apply also to custodians and curators 9 10 What Types of Accounts Do We Maintain In addition to payment accounts where you can deposit money make cash withdrawals or non cash transfers of the money you can also open deposit or term deposit accounts which serve for the purposes of appreciating your money The main types of accounts we maintain are listed below 10 PERSONAL ACCOUNT OSOBN ET ESK SPO ITELNY II Osobn et esk spo itelny II personal account is a payment account intended for consumers 10 1 Osobn et esk spo itelny II for Clients under 30 Years of Age You can open Osobn et esk spo itelny II personal account under advantageous price terms until you reach 21 years of age We will provide you with additional price benefits if you are a student 21 26 years of age and you present confirmation of daily school attendance effective for this period Please submit this confirmation to us no sooner than 3 months before the month of your 21st birthday If you submit the confirmation later we will provide the advantageous price terms to you only from the date the confirmation was submitted We will provide you with additional price benefits if you are a student 26 30 years of age and you submit a valid confirmation of daily school attendance to us on an annual basis We will apply the advantageous price terms for the period of one year always from your birthday if you submit a valid
35. ements has not been safeguarded on your part in this case you are liable for losses up to the amount equal to EUR 150 b The loss has been incurred by your or your authorised representative s use of the payment instrument in breach of the obligation to use the payment instrument in compliance with the agreed conditions particularly the obligation to adopt any adequate measures to protect the unique security elements or the obligation to report the loss theft abuse or unauthorised use to us without unnecessary delay with such breach being intentional or arising from gross negligence in this case you will be fully responsible for the lost amount Nevertheless we will compensate the loss to you even in the aforementioned cases if the loss of money has been incurred after the loss theft abuse or unauthorised use of your payment instrument has been reported to us or if we failed to provide you with adequate means for reporting such a loss theft abuse or unauthorised use of the payment instrument Should however the loss be incurred through fraudulent conduct by you you will always be fully responsible for the loss 30 3 How Can You File a Complaint concerning an Incorrect or Unauthorised Payment A complaint concerning an unauthorised or incorrectly executed payment should be filed as soon as you become aware of it however at least within 13 months of the date of debiting the money from your account After this time our obligations stipulat
36. en valid We issue the electronic certificate solely for the purposes of its use in relation to SERVIS 24 If you use it for another purpose we decline any responsibility for such usage 21 3 How Are Security Data and Security Instruments Protected Carefully protect the security data as well as the security instruments from loss theft and any use by third parties At the same time we ask that you prevent any change or any other unauthorised intervention which would alter the nature purpose or characteristics of the issued security feature In your own interest please inform us without delay of any loss theft abuse or unauthorised use of the security data or security instruments You can do so via our free info line at 800 207 207 420 956 777 956 when calling from abroad or at any of our points of sale 18 PAYMENT SERVICES We will of course issue a confirmation of your notification of the loss theft abuse or unauthorised use of security data or security instruments It is important for you to include all the important information related to the situation in your report Following your report we will adopt any necessary measures including blocking SERVIS 24 to prevent abuse by unauthorised persons We will also limit SERVIS 24 if we reasonably suspect that your security data or security instruments have been abused or used in a non authorised manner We will immediately inform you thereof in a suitable manner 21 4 What Fur
37. estions or complains that will be communicated to any of our points of sale or to our contact centre on telephone number 800 207 207 If you will not be satisfied with the solution we ll offer you can address the Ombudsman of the Ceska spo itelna Financial Group with your request for his her judgement on the matter Contact details of the Ombudsman of the Ceska spo itelna Financial Group Olbrachtova 1929 62 140 00 Prague 4 ombudsmanCcsas cz tel 956 717 718 If a dispute arises between us regarding the provision of payment services or the offering provision and mediation of a consumer loan you can also address the Financial Arbiter of the Czech Republic You can also submit your complaint regarding our procedures or our banking services to the Czech National Bank ACCOUNTS ACCOUNTS 9 GENERAL CONDITIONS FOR ACCOUNTS 9 1 What Can You Use the Account for If you will enter into a bank account contract we will open and maintain an account for you in the agreed currency You can deposit money into the account have money sent to it make cash withdrawals or make non cash transfers Money is debited from your account on the basis of a payment order or direct debit Unless we have agreed otherwise we will make the payment only if there is enough money on the account Upon request we will always provide information and contractual terms and conditions governing your contract on payment account to you 9 2 Can You Authorise Other Persons to
38. f communication e mail internet banking telephone fax electronic repository for data messages videobanker etc The specific rules for individual services are stipulated in the following parts of these Business Terms and Conditions You can sign documents using an electronic or biometric signature in those cases where we agree on it with you 3 2 When Will We Ask You for an Additional Written Confirmation If we obtain a communication or instruction from you in a manner different from the agreed ones for security reasons we may ask you usually within 3 business days to deliver such communication or instruction additionally in writing to the concerned point of sale if such written confirmation is not delivered to us we will not consider the concerned communication or instruction binding 3 3 Is Our Mutual Communication Recorded Anywhere Yes This is because we are always required to evidence to you retrospectively the instructions on the basis of which we executed banking transactions We can record our mutual communication or we can archive documents without any further prior notice 3 4 In What Language Will We Communicate The contractual documentation as well as mutual communication is carried out in Czech Use of another language is possible but only if mutually agreed 3 5 What Documents and Signatures Can We Ask You to Provide We may require that a A copy of any original document submitted by you to us be officially verifi
39. ied to your money will be those available from our price list www csas cz cenik The interest on the money in the account is calculated on the basis of an annual interest rate and usually on the basis of the actual number of days and 365 day year or another such duration of the year which has been established for selected foreign currencies or which is customary for the respective service The interest minus the withholding taxes is credited on the account on the last day of the calendar month or on the account closing date If you withdraw money from your account or you pay with card or if we settle our price against your account even if there is not enough money on the account or you exceed the overdraft limit i e the limit of permitted account overdraft without our prior approval or if you fail to pay the overdraft back within the agreed deadline a non permitted negative balance arises on the account non permitted overdraft Such arising debt is subject to the respective interest rate and in addition we may also charge a contractual penalty Both the interest rate and the contractual penalty are specified in our price list available also at www csas cz cenik The interest rates may be based on reference interest rates We can execute a change of an interest rate based on a reference interest rate change unilaterally without any prior notice The changed interest rates will be published in our price list without unnecessary delay 9 5 How Will
40. il its liabilities 31 2 When Do These Business Terms and Conditions Take Effect Since 1 January 2014 these Business Terms and Conditions replace the General Business Terms and Conditions of Ceska spo itelna a s of July 15 2002 as amended and the Announcement of esk spo itelna a s on Payment Services and Accounts Private clients in relation to clients who are consumers This wording of the Business Terms and Conditions comes into effect on 1 January 2015 In connection with contracts on our services concluded prior to 1 January 2014 and to which these Business Terms and Conditions apply we agreed that the rights and obligations implied by such contracts have been governed by Act No 89 2012 Coll the Civil Code from 1 January 2014 Should you have any guestions we will be happy to help you through our info line at 800 207 207 420 956 777 956 when calling from abroad or at any of our points of sale 25 INFORMATION ABOUT THE BANK Ceska spo itelna a s registered office at Prague 4 Olbrachtova 1929 62 PCN 140 00 incorporated in the Commercial Register of the Municipal Court in Prague Section B File 1171 ID 45244782 VAT No CZ 699001261 Contact information Bank information line 800 207 207 for calls from abroad 420 956 777 956 E mail csasOcsas cz Website www csas cz www ersteprivatebanking cz www erstepremier cz Ombudsman of the esk spo itelna Finance Group Olbrachtova 1929 62 1
41. issue payment cards on the basis of a contract on account or upon special request placed by you or a person authorised by you for this purpose You are obliged to use the payment card in compliance with the effective legal regulations of the country where you make the payment 16 2 Who Is the Payment Card Holder The holder of the payment card is the person for whom the card has been issued and whose name is shown on the card The card may be used solely by its holder We will issue the card to you or to a person you authorise by providing the card for drawing money from the account You and any card holder are obliged to observe all of the rules governing the card usage particularly security rules 16 3 How Is the Payment Card and PIN Handed Over We will deliver the payment card to you in the agreed way e g a Hand over at our point of sale the payment card will be ready for collection at the selected point of sale for 3 months thereafter we may destroy an uncollected payment card in this case the price for issuing the payment card is not refunded b By sending to a mailing address in the Czech Republic by standard post c Abroad or in case of express delivery to an address in the Czech Republic by a courier service Cards delivered to you directly i e not by handing over at our point of sale are inactive You can activate the card in our ATM through internet banking or by another method notified by us Once you receive your pa
42. liver payment orders to us within our operating hours on business days For the definition of business days and operating hours please refer to the Information of esk spo itelna a s on Payment Services Private Clients which is available on our website at www csas cz platebnisluzby or at our points of sale If you submit the payment order outside our operating hours we will accept it for processing at the beginning of the operating hours on the next business day A payment order is usually considered accepted at the moment when we receive it during the operating hours If we are to execute the payment order only after certain conditions are met or at the end of a specific period deferred due date of the payment order we will consider the payment order accepted only at that time If we receive a payment order and there is not enough money on the account at that time we will consider the payment order accepted only at the time when the necessary money is on the account If however the money is not available within the end of the period for repeated posting referred to in Article 29 3 we will decline the payment order 28 2 How Long Is the Execution Time for Payment The execution time for your payment orders begins at the time the order is accepted The execution time is defined in the Information of esk spo itelna a s on Payment Services Private Clients which is available on our website at www csas cz platebnisluzby or at o
43. ll inform you of any such measure We can also apply several measures at one time if it is in our professional opinion necessary for mitigating our risk We can proceed in the same way if a situation arises which may in respect of our obligation to act with due care have a significant adverse effect on your ability to fulfil your obligations implied by the overdraft contract particularly if a we receive a court ruling on a receivable order execution order or another decision with similar effects b your financial and property situation after concluding the overdraft contract has deteriorated to a degree which may principally adversely affect your ability to repay the overdraft or c you are behind on performing your contractual liability or obligation implied by a legal regulation which affects our position or which pertains to the contract concluded between us If an insolvency proceedings is commenced against you your debt from the overdraft becomes payable as of the date of insolvency proceedings commencement We may agree with you that the overdraft is not due according to the preceding sentence e g if the petition for insolvency proceedings against you is evidently unjustified PAYMENT CARDS 16 PAYMENT CARD ISSUANCE 16 1 What Is a Payment Card A payment card allows its holder to withdraw money pay for goods and services enter payment orders and hence utilise the money from the account maintained for the holder We usually
44. met by your Osobn et Absolvent personal account Once converted to Osobn et esk spo itelny Osobn et Absolvent personal account can no longer be provided to you 13 PASSBOOKS 13 1 General Provisions for Passbooks All passbooks issued by us are governed by these Business Terms and Conditions which replace our previous terms and conditions for passbooks In a passbook we confirm the deposit of cash into the account and cash withdrawal from the account maintained for the passbook You can also transfer money to the account in a non cash manner in such a case we will record the amount to the passbook as soon as you present it to us You can withdraw money from the account only if you present the passbook to us If the withdrawal of money is bound to a notice you can terminate the deposit or part of it with the agreed notice period and you can then withdraw the money only within the given period after the expiry of the notice period If you carry out a pre term withdrawal i e before the expiry of the agreed notice period you lose the right to have the interest on the deposit for the period since the beginning of the given calendar year to the pre term withdrawal date credited to your passbook A power of attorney for the withdrawal of money from a passbook account does not expire upon the owner s death unless explicitly specified otherwise in the power of attorney However in respect of powers of attorney granted before 201
45. n We assume that when concluding a contract you act to your own benefit It is always necessary for you to inform us if you are acting on someone else s behalf or if you meet the criteria for politically exposed persons pursuant to the Anti Money Laundering AML Act i e that you are a politically exposed person in the Czech Republic or abroad or a relative of such a person 2 2 Can a Person Authorised by You Deal with Us on Your Behalf By means of a written Power of Attorney you can authorise another person to deal with us on your behalf The Power of attorney must be sufficiently specific for assessment whether your authorised representative is authorised to act on your behalf in the respective matter Particularly for security reasons and with a view to the protection of your finances and services we require that your signature on the Power of Attorney be officially verified We can also verify your signature free of charge at any of our points of sale It is recommended that you familiarise your authorised representative with all of the conditions under which he she can act on your behalf We are entitled to ask your authorised representative for all information related to acting on your behalf You can grant the Power of Attorney using our specimen signature form Powers of Attorney granted on a different form should be used only once 2 3 What is the Purpose of a Specimen Signature We can conclude an agreement to the effect that for some
46. nimum balance for the opening and USD 300 EUR 300 GBP 600 CAD 1 500 maintenance of the deposit account CHF 1 400 DKK 7 500 SEK 9 200 JPY 124 000 Minimum amount of any subseguent deposit additional USD 50 EUR 50 GBP 60 CAD 150 CHF 140 DKK 750 deposit to the deposit account SEK 950 JPY 13 000 15 PERMITTED ACCOUNT OVERDRAFT OVERDRAFT 15 1 What Is an Overdraft and How Does It Work An overdraft is a type of loan which allows you to exceed the current balance on your account up to an agreed limit This means that if you have an overdraft you can withdraw or send money even if you do not have it on your account at the moment If the overdraft limit is not sufficient for you and you want to exceed it you need our prior written approval The overdraft will form a debt which will be subject to an interest rate agreed in the overdraft contract The prices for services and due interest are included in the limit of the permitted overdraft even if you exceed the limit and a non permitted negative balance on the account non permitted overdraft arises due to this The right of account balance overdraft is not transferred to your heirs if applicable because we have provided this loan to you only You are obliged to pay back the debt from the overdraft under the conditions stipulated by the overdraft contract on the day following the complete pay back of the overdraft the overdraft will be available to you again 15 2 How Can the Overdr
47. ntageous prices for those services for his her account which are listed in our price list You can exclude yourself your partner or your children from the Rodina service at any time Your partner or child may also exclude themselves from the service We will stop providing the Rodina service if you are no longer an owner of Osobni G et Cesk spo itelny Il personal account for which this service has been concluded 11 PERSONAL ACCOUNT OSOBN KONTO ESK SPO ITELNY Osobn konto esk spo itelny is a payment account intended for consumers 11 1 Savings Account for Osobn konto esk spo itelny Personal Account To your Osobn konto esk spo itelny personal account as the basic account you can open an accessory savings account If the basic account is closed we will also close the savings account and we will disburse the money to you as per your instructions The same specimen signature form as that of the basic account applies for the savings account Savings account statements will be provided to you in the same way as agreed for the basic account Deposits to and withdrawals from the savings account may be conducted only by means of a non cash transfer via the basic account through SERVIS 24 collection boxes or at our point of sale You can deposit money into the savings account by means of a single payment order standing payment order or a standing order for the transfer of money from the basic account if its balance is gre
48. on from or amendment to the offer If we conclude a contract in a way other than in writing the offer and acceptance executed in compliance with the offer will be considered to be the effective content of the contract subsequent written confirmation will not prejudice this content o AMENDMENT OF BUSINESS TERMS AND CONDITIONS AND OTHER CHANGES 5 1 How Can These Business Terms and Conditions Be Changed If laws and other regulations conditions on financial service markets technologies or organisational processes change and with regard to the business policy of our bank we can amend these Business Terms and Conditions particularly in the sphere of provisions governing the method of concluding amending and terminating contracts rules of communication conditions of individual financial services requirements for evidencing the authority to deal with us and information duties Should the Business Terms and Conditions change we will notify you of the change by post via internet banking or through a special website whose address will be provided to you in due time We will notify you of any change no later than two months prior to its coming into effect and unless you decline the proposed change in writing within this period of time the new wording will become binding for both parties If you disagree with the change you can terminate the contract on the payment account contract or agreement on a payment card incl a contract on a credi
49. onth We can inform the payee or the payee s bank about your direct debit and changes thereto 24 3 When May We Modify the Consent to a Direct Debit or a Payment Order In order to ensure smooth execution of payments we may on the basis of the payee s request execute a multiple change of the payee s account bank details as well as other payment identifiers If you become our client in compliance with the rules of the Czech Banking Association governing the transfer of clients from one bank to another so called client mobility we may in connection with your standing orders and direct debits modify the payee s account bank details provided we agreed on this with such payee We will always inform you about such modification 25 PAYMENT ORDER COMPLETION AND SUBMISSION 25 1 How Can You Complete a Payment Order To complete a payment order please proceed in compliance with the rules specified in the Information on Payment Services Private Clients available on our website at www csas cz platebnisluzby or at our points of sale Please note that we do not verify the accuracy of data provided in payment orders 20 25 2 How Can You Submit a Payment Order You can submit a payment order to us in any of the following ways a Using our form or another printed form with payment order particulars by Submission at a point of sale Postal or courier delivery Using a card at an ATM or CS Payment ATM Paying by card at a merchan
50. our full cooperation otherwise we are entitled in some cases even obliged to decline the execution of the transaction This concerns in particular the following cases a If you refuse to provide your identification details and prove your identity or provide further information and documents in compliance with AML regulations b If in doubt as to the authenticity correctness completeness or validity of documents or information presented for executing a banking transactions such as a Power of Attorney or an order or discrepancy between the signature and specimen signature c If in doubt as to the authority of the representative to act on your behalf in the respective matter 8 3 Can We Settle or Offset Our Mutual Receivables and Prices We have agreed that we can offset any of our due monetary receivables we have with you against any of your monetary receivables you have with us regardless whether these receivables are due or not and regardless of their currency and legal relationship which gave rise to them including offset against a non due receivable from your account This concerns any account we maintain for you A similar right of settlement will also apply to you in respect of your receivables you have with us If you have undertaken to make a payment to our benefit including the payment of our price for provided services or loan instalments we can settle the payment against any of your accounts and use the money on the account to e
51. preceding the required date of debiting your account The consent with other payment when the payment order is given by the recipient cannot be cancelled by you after the handover of the consent to the recipient A payment order with postponed due date may not be cancelled by you upon the expiry of the operating hours immediately preceding the due date A payment order given by you through a recipient cannot be cancelled after you hand it over to the recipient If we enable you to cancel a payment order even after the expiry of the relevant cancellation period we do not guarantee that it will be always possible to cancel the payment and refund the money to you In these cases we can charge a price pursuant to our price list and third party fees including our costs arising from exchange rate differences even if it is not possible to cancel the payment 27 3 Is it Possible to Refund a Previously Executed Direct Debit If at the time of submitting a direct debit no specific payment amount has been determined and at present the payment amount exceeds an amount that you could reasonably expect with regard to the circumstances you can request a refund of the debited amount within the period of eight weeks from the date on which the money was debited from your account This does not apply to cases of unexpected changes in exchange rates if a reference exchange rate has been applied as agreed Nevertheless you do not have this right if you grant your con
52. r the relevant device When making some payments via a contactless payment instrument you may also be asked to enter your PIN Contactless payment instruments which are not a credit card are subject to the provisions of these Business Terms and Conditions for Payment Cards except that such means may be used only with devices which allow for contactless payments and on the internet INTERNET AND TELEPHONE BANKING 20 BASIC PROVISIONS FOR SERVIS 24 SERVICES 20 1 What Are SERVIS 24 Services SERVIS 24 is a suite of internet and telephone banking services which will enable you or persons appointed by you to administer accounts make payments and investments and communicate with us via the internet telephone mobile phone or another means of remote communication Via SERVIS 24 we enable you to use all of our services which you contracted for and which are accessible via SERVIS 24 For details on using SERVIS 24 including technical background and security instruments please refer to the User Manual at www csas cz priruckaSERVIS24 You can use SERVIS 24 only if we maintain at least one payment account for you Although you can use several of our services via SERVIS 24 you will always pay one price for it only and we will debit this price from the account you determine main primary account You can use SERVIS 24 Start without a payment account or if you have a payment account for persons under 15 years of age SERVIS 24 Start enables using inte
53. rawals from the account via a card when paying at selected shops where Visa Cash Back or MasterCard Maestro Cash Back is displayed We execute cash transactions in CZK and in currencies specified in our exchange rate list We are not obliged to execute any cash payment without verification of identity of the other party eS ae Se d e 23 2 How Should You Announce Large Sum Withdrawals For your safety as well as the safety of our employees we keep only a certain volume of cash at our points of sale For this reason it is necessary to announce cash withdrawals which exceed a certain amount several days in advance If you plan to withdraw a large sum of money in cash please notify us in advance using the printed above limit cash withdrawal notice form via the electronic form available on our website www csas cz nadlimitnivyber or in another manner agreed in advance The current information on limits and periods is available from individual points of sale or from our website at www csas cz pobocky If you fail to notify us of a large sum withdrawal we may not have the reguired volume of cash available at the given moment If you do not notify us of a withdrawal of money in a specific foreign currency in advance we may in case of exceptional shortage of banknotes in this currency offer the disbursement of the reguired amount or part of it in another replacement currency 24 GENERAL RULES FOR NON CASH PAYMENTS 24 1 On the
54. rnet and telephone banking in a limited scope 20 2 Can Someone Else Use Your SERVIS 24 SERVIS 24 may be used also by other persons if they are specified on the specimen signature form for your account and if you authorise them to this effect in the internet banking system users It is necessary for you to inform each user of the terms and conditions of the SERVIS 24 services You can cancel the user authorisations at any time via SERVIS 24 services or by cancelling their authorisation in the specimen signature form The users themselves may also ask at our point of sale to have their authorisation cancelled 20 3 How Is SERVIS 24 Available to You SERVIS 24 is usually available to you 24 hours a day 7 days a week We will inform you in advance in a suitable manner about any planned shutdown of SERVIS 24 In justifiable cases however we can also interrupt the provision of SERVIS 24 for the required period of time even without prior notice We will inform you of such interruption as soon as possible 20 4 When Is the Provision of SERVIS 24 Services Terminated You can terminate the provision of the SERVIS 24 services for you as well as for all users a If the account from which you pay the price for SERVIS 24 is cancelled and you do not appoint any other account 17 b If you or any other user fails to use these services within the period of 120 days of the allocation of security data for SERVIS 24 if only a certain user does not use SER
55. sent to the payment directly and at the same time the information on the exact payment amount has been provided to you by our bank or by the payee or made accessible in an agreed manner for at least four weeks before the payment order was accepted If you request a refund of an amount you have approved we can require any information and documents about compliance with the conditions for refunding the payment from you We will refund the required amount or decline the refund and inform you of the reasons for rejection within 10 business days of receiving the request If you are the recipient of the collected amount we may request from you information and documents necessary for assessing compliance with the conditions for refunding the payer If the conditions for the refund amount are met we can debit the relevant sum from your account in order to refund it to the payer If it is not possible to do so because of a lack of money on your account we can ask you to provide the missing money within a reasonable period After the expiry of this period we will debit the money from your account even if a non permitted negative balance arises non permitted overdraft This would then be subject to interest as per our price list available at www csas cz cenik In the case of a non permitted overdraft we can also charge a contractual penalty as specified in our price list 28 PAYMENT EXECUTION 28 1 When Do We Consider a Payment Order Accepted You can de
56. so cash at them cash back service However we do not guarantee that a merchant will always accept your card When you withdraw money from an ATM we will fulfil our obligation to disburse the required amount to you when cash is issued from the ATM As regards potential pending payments which have not been settled to the date the information on the balance for the use of payment card displayed by the ATM is for orientation only and does not represent the current information on the account balance We can propose concluding a contract on a certain service to you via ATMs Payment ATMs or similar devices In such a case the contract is concluded by entering the PIN which is considered to be the electronic signature in this case 17 3 What Can You Find in the Payment Card User Manual The Payment Card User Manual contains guidance instructions for use and information on using the payment card The User Manual is available to you at www csas cz priruckakarty or at our points of sale 18 SECURITY DURING PAYMENT CARD USAGE 18 1 How Should You Protect the Security Data and Payment Cards In order to prevent unauthorised use of your payment card it is necessary to observe security rules particularly the obligation to keep your PIN or other security code confidential namely to refrain from recording the PIN on the payment card its cardholder or another object you carry together with the payment card to protect the PIN entry from being observ
57. t card and contract or agreement on telephone and internet banking in writing before the effective date of the change with immediate effect Any other contracts incl a contract on overdraft to which the proposed change shall apply and except for contracts listed in the following paragraph may be terminated by you in writing with a one month notice Until the expiry of the notice period the rights and obligations implied by the contract terminated in this manner will be governed by the current wording of the Business Terms and Conditions Termination mentioned in the previous paragraph cannot be applied to other contracts on loans or similar contracts and single deposits if you do not agree with the proposed change of these Business Terms and Conditions in the case of your rejection in writing the rights and obligations of such a contract will continue to be governed by the current wording of the Business Terms and Conditions 5 2 What Else Can Be Changed If we intend to change the business name of a service change forms points of sale operations or implement other changes which do not affect our mutual rights and obligations it shall not consist of a change to a contract or to these Business Terms and Conditions 6 CONTRACT TERMINATION 6 1 How Can You Terminate the Contract Our contractual relationships may be terminated upon mutual agreement The right to terminate a contract by notice or to withdraw from a contract is stipulated b
58. t or via the internet Via SERVIS 24 internet and telephone banking services Through videobanker f In another manner based on our offer which you have agreed with us b c d e by L 25 3 What Are the Payment Conditions for Accepting Payment Orders We will accept your payment order provided a It is specific clear and contains all the mandatory details b Your submit it within the reguired time limit c There is enough money on the account to cover the payment d The amount of the payment does not exceed the agreed upper limits e It complies with other legal and agreed conditions 26 SECURITY LIMITS FOR PAYMENTS AND WITHDRAWALS The security limits for payments and withdrawals are specified in the Information of esk spo itelna a s on Payment Services Private Clients which is available on our website at www csas cz platebnisluzby or at our points of sale 2 7 PAYMENT ORDER APPROVAL AND CANCELLATION 27 1 How Can You Grant Your Consent to Execute Payment Transaction To execute a payment transaction we need to obtain your consent in an agreed manner no later than upon the payment order delivery unless we agree otherwise By granting your consent we consider your payment order authorised You can grant your consent to execute a payment order as follows a In writing we will execute the payment order if the signature on the order is identical to the specimen signature If the specimen signatur
59. t payments from a personal sporogiro or similar account the repetition is carried out on the three subsequent business days after the due date SIPO payments have only one repetition on the 20th 22nd day in the month depending on the business days No repeated posting is carried out for direct debit payments where the payer s account is a collection account maintained by our bank b For orders from a current account the repetition is performed several times on the due date c For direct debit payments from a current account the repetition is conducted on the three subsequent business days following the receipt of the direct debit request If you enter a payment order to be sent abroad and in foreign currencies within the Czech Republic but there is not enough money on your account on the due date we will carry out repeated posting several times on the due date 23 In the case of repeated posting of a payment we will execute your order with the due date on the date of processing Should currency conversion be necessary we will use the exchange rate valid at the time of processing After the expiry of the agreed timeline we will no longer execute the payment order but you can enter it again Repeated posting is not conducted for payment orders executed by cards at points of sale which means that if the card payment in the shop is not immediately successful the amount will not be debited from the account later 30 INCORRECTLY PERFORMED OR
60. t receive the confirmation we will transfer your account to the normal mode of Osobn et esk spo itelny personal account on April 1 You can have only one Osobn et Student personal account On the first day following the month of your 30th birthday we will transform your Osobn et Student personal account to Osobn et esk spo itelny personal account 12 4 Osobn et esk spo itelny Absolvent You can obtain the advantages offered by this account if a you are under 30 years of age b you meet the conditions of an active account i e at least three payments have been executed in respect of your account within the given calendar month except for payments from us such as the crediting of interest to the account Moreover we will provide to you six Standard services for this account for 2 years as of the effective date of opening the account free of charge For a list of the Standard services please refer to our price list of Osobn et esk spo itelny You can have only one Osobn et Absolvent account We will transfer your Osobn et Absolvent personal account to Osobn et esk spo itelny current personal account a 2 years after the date of opening Osobn et Absolvent personal account or b after your 30th birthday or c as at the beginning of the calendar month following the calendar month when we learn that the conditions of an active account have not been
61. th free of charge at any point of sale 29 PAYMENT ORDER REJECTION 29 1 When Do We Have to Decline the Execution of Your Payment Order In the event that any of the conditions for executing your payment order defined in Article 25 3 have not been met we have to decline the execution of the order If you submit a multiple payment order but it is not possible to execute all of the items because of lack of money we will execute only part of the multiple payment order and we may determine the sequence of the individual payments and decline the remaining ones We may proceed in the same way if we receive more than one payment order with the same acceptance point of time 29 2 How Will You Obtain Information on Payment Order Rejections The information on rejection of a payment order in CZK within the Czech Republic will be sent to you in cases and in ways stipulated in the contract on the account otherwise you will learn about the non execution of an order from your account statement You can also find out the information as follows a At our point of sale if you have inserted the order in the collection box or submitted it at a point of sale in these cases we also send you a written announcement if mutually agreed however such announcement is not sent by us in case of non execution of the payment due to insufficient funds on the account or in case of exceeding the agreed limits b At our point of sale if you have submitted the order via
62. the debit card in the month following that of your 15th birthday and on the next automatic exchange we will replace the card with the debit card issued for Osobn et Student account 12 3 Osobn et esk spo itelny Student Osobn et esk spo itelny Student personal account is maintained for clients from 15 to 30 years of age The maintenance of this account after the client s 18th birthday is conditioned by the following if you are a Czech citizen you will submit to us a valid school confirmation of your daily attendance at a secondary school secondary vocational school college language school or university in the Czech Republic or abroad The same conditions apply to foreign nationals if they study at school in the Czech Republic If you open Osobn et esk spo itelny Student personal account after your 18th birthday you need to present confirmation of your studies when concluding the contract If we have maintained an account for you before you were 18 and we transfer this 12 account after your 18th birthday to Osobn et Student personal account it will be necessary to submit the confirmation of studies for the first time in the calendar year following the year in which you turned 18 The confirmation of studies has to be sent online please refer to www csas cz potvrzeniostudiu or by e mail to student csas cz by March 15 or presented at our point of sale by March 31 of the given school year If we do no
63. ther Security Rules for Using of Internet Banking are Applicable In your own interest you are obliged to always adhere to these rules You are obliged to access the internet banking through technical device which is not publicly accessible e g not through a PC in an internet caf You are always obliged to use on such device updated by manufacturer and by us supported versions of operational system security programs antivirus firewall and internet browser the list of programs supported by us is in the user guide of SERVIS 24 service If we offer a mobile application for access to internet banking e g SERVIS 24 Mobilni banka suitable for your mobile device e g tablet or smartphone you are obliged to use it You are allowed to install and launch only programs from safe and verified sources on your technical device You are not allowed to open e mails and attachments of e mails from suspicious senders You are obliged to regularly change your access password protect it against disclosure and enter it only in a safe environment You are obliged to open the internet banking only from our websites or by typing www servis24 cz into the address bar of the browser Do not search this address by search engine neither launch from your favourite sites bookmarks After login always acquaint yourself with our warnings on current threats and risks first Prior to login and during the whole time of login into the internet banking you are obliged to
64. u to notify us without any delay the following a Changes to ID documents and identification and other details which you have provided to us in relation to banking services b Expiry of authorisation or another representation c Events of risk to the conduct of banking transactions such as loss or theft of personal documents cards etc d Facts or changes which may adversely affect your ability to meet your contractual duties such as the commencement of insolvency proceedings or execution in respect of your property e Change to the country of your tax domicile 3 8 How Can Mistakes in Communication Be Prevented Any of your instructions or notices should be entirely clear and straightforward Should anything be unclear we may request confirmation of your instruction or notice which may result in a delay in its execution In order to prevent misunderstandings please read every message without unnecessary delay incl messages delivered via internet banking Please check the correctness and completeness of account statements payment confirmations accepted and executed instructions and similar messages as soon as possible If either of us identifies a substantial error in any communication account statement notice or another piece of information the other party should be notified immediately We will eliminate the error as soon as practicable and we will inform you thereof Please inform us as soon as possible if you have not receiv
65. ur points of sale The swiftness of payment execution is influenced also by public holidays in the Czech Republic or abroad as well as by the method of submission The final crediting of the payment to the payee s account also depends on the periods for processing and on the operating hours of the payee s bank Information on the execution of a payment order will be displayed on your account no later than on the following business day We may accept for you a payment sent from card to card P2P payment If we accept such payment we will credit your account within 30 minutes 22 28 3 Can Foreign Currency Payments from Abroad Be Delayed in the Czech Republic In respect of incoming foreign payments we check the completeness of the payer s data If the payer s data in the payment order are incomplete the payment may be delayed because of the need to identify additional details or return the payment to the foreign payment service provider This delay is not included in the period regarding payment execution 28 4 What Can We Deduct from the Transferred Amount We can deduct our price for executing the payment from the transferred amount even before it is credited to your account 28 5 How Do We Inform You about Executed Payments Information about executed payments will be provided on account statements which you have arranged for the relevant account Upon request we will provide information on executed payments for the previous calendar mon
66. will keep the balance without applying any interest to it In this case we can charge the costs associated with this activity 9 9 What Are the Rules for the Maintenance of Accounts for Clients under 18 Years of Age Type of action Account owner under 15 years of age Account owner from 15 to 18 years of age Contract conclusion and legal guardian account owner with the approval of the termination legal guardian or the legal guardian Contract amendment granting legal guardian account owner or legal guardian or withdrawing a power of attorney Application for services guardian who also collects the security data account owner or legal guardian for the account debit card card is issued by our bank to clients from 8 years of age Cash and non cash deposits guardian or account owner with the approval account owner or legal guardian and withdrawals of the guardian the account owner may without the approval of the guardian withdraw money up to the amount of the security limit Security limits of cash 10 000 CZK per calendar month the 20 000 CZK per calendar month the and non cash withdrawals limit of O CZK applies to passbooks limit of O CZK applies to passbooks 10 If you submit a payment order which exceeds the aforementioned security limits we can decline the order We can also reject to execute an order if we learn that executing it would be contrary to legal regulations The aforementioned rules established for l
67. written orders we will verify your identity or the identity of your representative according to the specimen signature Specimen signatures may be provided only on our form and usually in the presence of a person authorised by our bank Otherwise the specimen signature has to be officially verified and the signing person has to be officially identified In respect of written instructions for which we agreed to apply the specimen signature we will check whether the signature on the submitted instruction is identical to the specimen signature and whether it is consistent with the agreed method of signing If the signature on the instruction differs from the specimen signature or the agreed method of signing or if we have any doubts regarding 4 its authenticity we can decline the instruction You will be informed on the rejection of the instruction without delay We will apply a new specimen signature from the next business day following its delivery Please protect the specimen signature from abuse by third parties 2 4 What is the Voice Biometry We may agree with you that within telephone communication we will verify your identity or the identity of your authorised representative by technologies of voice recognition voice biometry 3 MUTUAL COMMUNICATION 3 1 How Will We Communicate with Each Other For the purposes of our mutual communication we will use postal and or personal delivery of documents or if applicable electronic means o
68. xecute the payment We will always inform you of such a step 8 4 Is It Possible to Assign a Receivable or Contract to Another Person Your rights and obligations stipulated by contracts on banking services concluded with us may be transferred to a third party only with our prior written consent Our right to assign a contract on banking services concluded with you or to transfer any of our rights or obligations implied by the contract or to assign our receivable from the contract to a company that is part of our financial group or in the event of a breach of the contractual obligations on your side to other persons as well including provision of necessary information within offering of such assignment or transfer does not require your further prior approval We will inform you about any such transfer or assignment 8 5 What about Withholding Taxes Where stipulated by legal regulations we are obliged to withhold taxes By signing the contract you confirm to us that your tax domicile and your citizenship are related to the same country this applies if you do not evidence that your tax domicile is different If you have more than one citizenship always inform us about your tax domicile If a double taxation avoidance treaty applies to you please provide us with the relevant documents 8 6 What Is Our Governing Law Unless we agree otherwise in writing all of our contractual relationships governed by these Business Terms and Conditions shall
69. y the particular contracts concluded by us or by the applicable legal regulations 6 2 Can You Terminate the Contract Immediately after Its Conclusion You can apply for contract termination within 30 days of its conclusion without any penalties In such a case we will terminate the contract if we mutually settle all of our debts in advance and if we complete the execution of your instructions This method of contract termination does not apply to mortgage loan contracts deposit account contracts and contracts involving the exchange of currencies gold securities and other investment instruments This provision does not prejudice your legal right to withdraw from a contract concluded with us using the means of remote communication or any contract in which you arrange a consumer loan within 14 days We will provide more details on such a right of yours to you when we are concluding such a contract 7 OUR PRICES INTEREST AND EXCHANGE RATES 7 1 Where Can You Find Our Prices and Interest Rates The prices and interest rates are provided in our price list Unless we agree otherwise in the contract we will apply the interest rate or price listed in the price list effective at the time the service was provided In cases specified in the price list we may also charge third party prices in addition to our price Should you be in default in respect of a due amount we can charge default interest in the amount specified in our price list or as stipulate
70. yment card sign it on the signature slip on the reverse immediately and in a way different from your specimen signature In order to use the payment card you will need a Personal Identification Number PIN We will send the PIN to the card separately in an agreed way e g by post in the form of an SMS by courier service or through internet banking 15 16 4 What Is Automatic Payment Card Renewal If you have given us your consent with automatic payment card renewal we will issue a new card with a follow up period of validity before the expiry of the original card If you are no longer interested in the new card please notify us to this effect no later than 2 months before the expiry of the current card Upon automatic payment card renewal or on issuance of a replacement card depending on our current offer you may receive another type of card We issue various types of cards for various types of accounts If your account type changes we will issue the corresponding card type upon the next automatic renewal of your card until then you can use your current card 17 PAYMENT CARD USAGE 17 1 When Are Payments Made by Cards Settled We will settle the payments and withdrawals made by payment cards to your account usually within 1 to 45 days depending on the type of payment 17 2 How Can Use the Card at a merchant and at an ATM You may pay with a payment card for services and goods at designated merchants or optionally withdraw al
71. your needs and make you feel good about banking with us For this reason we have also strived to draft the document you are reading in a clear and straightforward manner As such we will not hide anything from you by putting important information in footnotes or in fine print The General Business Terms and Conditions supplement our contracts and describe the rules which are applicable in the most common situations Should you still be uncertain about how to proceed in some cases please contact us by calling our free telephone line at 800 207 207 420 956 777 956 when calling from abroad and we will be happy to answer your questions You can also always easily obtain the current version of the General Business Terms and Conditions at www csas cz vop or directly from our points of sale We wish you great happiness both in your private and professional life and look forward to cooperating with you GENERAL PART GENERAL PART 1 INTRODUCTION 1 1 Why Is It Important to Read Contracts and the Business Terms and Conditions Carefully For you to be able to make responsible decisions you need to know all the information specified in the contract you plan to conclude with us as well as the information which you will find right in these Business Terms and Conditions Further more detailed conditions regarding individual services and transactions may be stipulated by special business terms and conditions or other announcements from us You will

general part - Česká spořitelna

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general part - Česk&aacute; spořitelna

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general part - Česká spořitelna