EvErEst Edition UsEr`s MAnUAL
Contents
1. 12 Wireless Internet 12 etwork Managers 13 Internet 1 1 13 edia Contents 13 Shutting DownitheS2 vss eine boomers bes awe nes 14 Uploading Scans Uploading Overview esay es Wade 16 Uploading SX Data saes piar ars n A E CIEI 16 Uploading with Broadband 7 Important S2 Tips IN Pea toate ne cee 18 Using the Bar Code 19 Support 52 Technical Support 20 Troubleshooting eme teres 20 Warnings ELECTRICAL WARNINGS Warning To reduce the risk of fire or electric shock do not expose the S2 to rain or moisture Caution To reduce the risk of electric shock do not remove cover or bottom of the S2 There are NO user serviceable parts inside Servicing should only be performed by a qualified technician at Pharmanex FCC Regulations state that unauthorized changes or modifications to this equipment may void the user s authority to operate it Do not plug any other power cord or power supply into the S2 except the ones supplied with this unit Using any other power co2. 21 error message is displayed saying the server does not answer Solution 1 Please wait 10 minutes and try uploading again 2 If the error message comes up again please call Technical Support at your local Pharmanex office Symptom am unable to continue scanning because the time has expired for the next upload Solution If you are in the scanning process performing a Scan at the same moment that the time allotted for the next upload session expires the 52 will continue to function properly even though the time has expired Continue to scan until you have completed scanning those waiting to be scanned and then upload the data on the laptop as soon as possible 2 Find an analog phone line or a broadband connection and upload the current data on the laptop This will reset the clock back to 120 hours 3 If an analog phone line or a broadband connection is not available please call Technical Support at your local Pharmanex office Symptom 52 will not turn on Solution 15 the 52 Pharmanex logo lit on the sides of the unit If not make sure the power cord is properly connected to the S2 and a working power outlet If the S2 still does not turn on try setting up and using the S2 in a different location or plug the S2 into a different grounded power outlet 2 Confirm that the USB cable is properly connected to the S2 and laptop and that the software has loaded properly Note The blue
3. WD PHARMANEX biophotonic SCANNER This is a highly sensitive scientific measurement instrument Please handle with care CE marking product is a manufacturers declaration that the product conforms with the requirements of European Council Directives 73 23 EE and 89 336 EEC This symbol designates that this unit is listed by Underwriters Laboratories 4 US This symbol designates that this unit is listed by the Canadian Standards Association gt Warning No user serviceable parts inside All components are custom made and must not be altered in any way Removing damaging or altering labels voids all warranties x This symbol indicates that the unit should not be disposed of by the consumer It must be sent back to Pharmanex for disposal 52 USER S MANUAL 01 02 03 04 05 06 07 Warnings ElectricalWarnitigs Sle 4 General Warnings 5 eee 5 Important Usage Information S2 Temperature 7 Traveling with the 8 52 Setup ele se a i ot ea 9 9 Jee 11 Using the S2 Softwa E a 12 ew Everest Upgrade
4. Main Page of the software The S2 will automatically turn off and the blue light will stop emitting from the S2 probe The fan will also turn off automatically From the S2 software click Shut down laptop 2 The laptop will shut down automatically 3 Remove the power cords from the laptop and S2 4 Remove the S2 USB cable 5 Place the S2 laptop cables and caps in the custom carrying case en 14 S2 USER S MANUAL Note Do not unplug the 52 while performing scan or at any time while in use Always use the software to exit a Scan Session before shutting down the S2 Disconnecting the S2 during a Scan Session will require that the S2 recalibrate Uploading Scans UPLOADING OVERVIEW The uploading process is necessary to ensure each 52 is up to date and efficient and contains the latest software available A Scan Operator can initiate an upload by simply connecting the laptop to an analog phone line and selecting the Upload button within the upload section of the software The laptop will place a telephone call to connect to a server and begin the uploading process UPLOADING 52 DATA Uploads must be completed on a regular basis Failure to upload will prevent Scans from being processed timely manner The timer on the bottom of the S2 software indicates how much time you have before your next upload is required Pharmanex will not be able to process S2 data until you perform an upload 1 Connect the laptop to
5. Plug one end of the S2 power cord into power converter the back of the S2 and plug the other end into a grounded electrical outlet 3 The Pharmanex logos on each side of 4 Plug the laptop power cord into the black the S2 will illuminate two to three seconds power converter after the power cord is connected showing that the S2 is receiving power 5 Plug the laptop power cord into the back Connect one end of the USB cable to of the laptop and plug the other end into the USB port on the back of the 52 and a grounded electrical outlet connect the other end to the USB port on the back of the laptop Each end of the USB cable is designed to fit only in a matching receptacle The USB cable should connect to the 52 and laptop easily without being forced 7 Turn the laptop by pressing the power Once the software is running please button The S2 software will automatically refer to the next section about using load as the laptop boots up the software to calibrate and scan USING THE 52 SOFTWARE When you are ready to proceed and actually conduct a Scan Session follow the steps below using the S2 software Click the Scan button The following three items will occur once the Scan button has been clicked 1 The blue LED will begin to emit from the Scanner probe 2 The fan will turn on 3 The Warm Up Page will appear on the laptop screen Follow the onscreen instructions to warm up and
6. an analog phone line If you are unsure as to whether the line is analog or not check with the phone company or the owner of the line N Add any dialing prefixes that may be needed to dial out on your line many hotels require you dial 9 before dialing out NOTE The upload phone number is preloaded The default phone number is toll free If for any reason the toll free number is unavailable the Scan Operator may select an alternate phone number NOTE The alternate phone number may not be a toll free number and in some cases may dial directly to our server in the United States The Scan Operator will be responsible for all international or long distance charges made while uploading Please contact your local market office if you have difficulty uploading Click Upload Using Dialup The software will dial out and connect to the Pharmanex corporate servers This process may take several minutes All Scan records and calibration information will be uploaded to the Pharmanex corporate servers If upgrades are available for your system software they will automatically be downloaded and installed on your laptop The software may ask you to reboot your computer at this time 16 52 USER S MANUAL NOTE After each upload the software is reset to provide 120 hours of Scan time before the next upload is required The time does not start counting down until a Scan is performed Once a Scan is performed the time continues to count
7. directly into this or any bright light source at close range or for prolonged periods Sensitive Optical Components The optics of the S2 can be damaged if exposed to excessively bright light Do not scan shiny mirror like or metallic objects that reflect light back into the S2 Do not scan any extremely bright objects of any kind Do not point the S2 at bright room lights or the sun Doing so can damage the sensitive optical components inside the S2 Warning This unit must not be used or operated in any manner other than that specified by Pharmanex Failure to operate the unit under these conditions may impair the safety features provided by the unit SERVICING Servicing of the S2 is NOT to be performed by the user or any other third parties If there are any problems with the S2 or the laptop contact the support line first If a replacement becomes necessary always return the S2 and laptop to Pharmanex together as a complete unit Caution Adhere to the instructions specified herein to avoid any harm to either you or the equipment Inappropriate use of controls adjustments or performance of procedures other than those specified herein may result in hazardous exposure either the laptop nor the S2 should ever be opened or disassembled The S2 enclosure is designed to be opened only by a qualified technician DO NOT ATTEMPT TO REMOVE OR TAMPER WITH THE S2 ENCLOSURE If he S2 enclosure ever becomes cracked or broken in any way do not a
8. down whether the laptop is on or off Failure to upload before the time runs out will result in the S2 being disabled Please perform the following steps to upload data to obtain another 120 hours of scan time UPLOADING WITH BROADBAND Broadband uploading is faster and more reliable than uploading through dialup To upload using a broadband connection please follow the steps outlined below 1 In the Upload menu of the Scanner laptop software click the Broadband tab 2 Connect your network cable to the Ethernet port on the back of the Scanner laptop 3 Check the network status traffic light icon located on the left side of the screen A red light indicates no connection is found if you see a red light in the network status icon make sure the network cable is connected then reboot the laptop and check the connection status again If the light remains red please contact your local market office for further support A yellow light indicates that there may be a problem with the connection Often the upload will still work while a yellow light is showing If the yellow light turns to a red light make sure the network cable is connected and reboot the laptop A green light means the connection is detected and established Click the Upload Using Broadband button to upload the Scanner Important 52 Tips TIPS 1 Many Distributors find that using a UPS Uninterruptible Power Supply is a great help when running the 52 If the power
9. goes out even for a few seconds the 52 will reset and will then need to be recalibrated We encourage anyone wanting to use a UPS to do so The use of a UPS is not a requirement but could save your meeting if the power were interrupted in any way 2 The Dark Scan Cap is also designed to be a protective cover for the glass window on the S2 probe When storing or traveling with the S2 the Dark Scan Cap will help minimize any possible damage to the unit Put the Dark Scan Cap on during warm up or during any prolonged period when the S2 is not being used 3 It is important to keep the front of the S2 clean and free of any oil buildup As you know we all have oils in our skin Upon repeated scanning this oil can build up on the front of the probe and interfere with the reading Please remember to clean the probe and front of the unit periodically for optimal performance To clean use a soft cloth and glass cleaner It is also a great idea to have individuals use Nu Skin Epoch Antiseptic Hand Sanitizer prior to being scanned This will reduce the amount of oil being deposited on the S2 and will also reduce germ transfer from one individual to another 18 52 USER S MANUAL Using the Bar Code Reader The Bar Code Reader comes preconfigured for use with the S2 software Make sure the Bar Code Reader is properly plugged into the back of the laptop via an open USB port In the S2 software use the mouse to click in the Certificate field so th
10. light will not emit unless the software is running in a Scan Session 22 52 USER S MANUAL Symptom My Scan scores do not seem accurate Solution 1 Confirm that the Scannee is placing his her hand in the exact same location as when they were previously scanned For proper hand placement please see the tutorial on the software 2 Confirm that the S2 is properly calibrated by choosing the Recalibrate option on the software 5 Rescan the Scannee Symptom My Bar Code Reader will not turn on or read Scan Certificates Solution 1 Confirm that the Bar Code Reader cord is properly connected to the USB port on the laptop 2 Confirm that the laptop is properly powered up and the S2 software is running on the laptop before attempting to operate the Bar Code Reader 3 Make sure you click in the box on the screen with the mouse before pulling the trigger on the bar code reader 4 Please call Technical Support at your local Pharmanex office if the problem persists 23 PHARMANEX the measurable difference 2009 Nu Skin Easter Europe KFT Warehouse Tablas U 39 1097 Budapest Hungary www nuskineurope com 06080046 3 Eng
11. a car on a warm day or a cold night can affect performance and may damage the instrument The S2 can be moved from place to place and operated with greater ease than was possible with the S1 However when either the S1 or the S2 has been stored at a temperature different than the operating conditions above such as in car overnight sufficient time must be given for the 52 to equilibrate to the operating environment before setup and calibration When moving from a very cold environment to room temperature harmful condensation may occur which can damage the S2 Please allow enough time usually 30 minutes for the S2 to adjust to the scanning environment before plugging the S2 into electrical power The S2 must be protected from environmental extremes such as heat cold dust shock poorly controlled power sources and general mishandling It should be treated as you would treat the highest quality video camera TRAVELING WITH THE 52 Only travel with the 52 in the provided custom case NOT leave the 52 a car or in a hot or cold climate When the 52 is transported by air it should be brought along as carry on luggage This minimizes the potential for added shock and jarring associated with checked baggage Remember that the S2 is an extremely sensitive scientific device and should always be treated as such 8 52 USER S MANUAL 52 Setup INTRODUCTION Please read all warnings and informational sections in this man
12. e cursor is blinking Simply hold the Bar Code Reader head over the bar code of a S2 certificate and pull the trigger on the Bar Code Reader The reader will beep and the certificate number will appear in the certificate field Support 52 TECHNICAL SUPPORT OPTIONS 52 technical support is conducted by the local office where your S2 was leased or rented Please contact that office for all technical S2 issues TROUBLESHOOTING Please follow these troubleshooting steps before contacting S2 Technical Support at your local office Symptom Laptop will not turn on Solution 1 Confirm that the laptop power cord is plugged into the power converter the power converter is plugged into the back of the laptop and the other end of the power cord is plugged into the wall outlet The power converter has an LED onit 2 Confirm that the wall outlet is working 3 Press and hold the power button on the laptop for five seconds Release the button and then press the power button again Symptom The software will not load on the laptop Solution 1 Confirm that the laptop power cord is plugged into the power converter the power converter is plugged into the back of the laptop and the other end of the power cord is plugged into the wall outlet The power converter has an LED onit 2 Confirm that the wall outlet is working 3 Press and hold the power button on the laptop for five seconds Release the button then press the pow
13. er button again to reboot Symptom A message is displayed saying the S2 has been disabled for technical reasons 20 52 USER S MANUAL Solution This message indicates Pharmanex has disabled the S2 for technical reasons Please call your local office Symptom An error message is displayed saying the certificate number has previously been used Solution 1 Make sure you are typing the certificate in properly without dashes or spaces 2 Try entering a different new certificate number Symptom am unable to upload Scans Solution 1 Confirm that the telephone cord is plugged into an analog telephone jack and the other end is plugged into the laptop analog telephone jack 2 Confirm that the telephone line works 3 Attempt to upload using the broadband function 4 Call Technical Support at your local office Symptom An error message is displayed saying the laptop could not establish a connection Solution 1 Confirm that the telephone cord is plugged into an analog telephone jack and the other end is plugged into the laptop analog telephone jack 2 Make sure the volume is turned up all the way on the laptop so you can hear any connection tones To do this press and hold the FN button and then press the Page Up button repeatedly 3 Unplug the phone cord from the laptop and reboot the laptop 4 If the laptop still cannot make a connection try uploading from a different phone line in a different location
14. gnals To use the network manager and establish a wireless internet connection follow the steps outlined below 1 Connect the NETGEAR USB Wireless adapter to USB port 2 From the scanner software click on the menu button and select the Network Manager option 3 Inside the network manager double click the icon called Wireless Network Connection 4 A window will pop up displaying all detected wireless signals Simply double click on the signal you wish to connect to INTERNET BROWSING Having access to browse the Internet unlocks all available online tools Nu Skin offers to help you build your business These tools include all scanner reports V amp G access to Nu Skin s websites and the online sign up tool To access Internet browsing simply click on the menu and select the Internet option from the menu list Note the Internet Explorer browser is locked to allow access only to Nu Skin s websites and online tools MEDIA CONTENT The Media option allows you to access a number of different scanner related media such as videos presentations clinical study references and training materials To access this media content simply click the menu option and mouse over the media options in the menu list to view the different media content available SHUTTING DOWN THE 52 1 Exit the Scan Session by clicking on the End Session button from the results page after completing a Scan Session This will take you back to the
15. rd or power supply can result in risk of fire or electric shock and will damage the 52 Do not overload wall outlets or extension cords as this can result in a risk of fire or electric shock A grounding type power plug will fit only into a grounding type receptacle outlet with matching openings This is a safety feature Do not defeat it If you need an extension cord use only a grounding type extension cord Ventilation slots and openings in the S2 cover are provided for ventilation to ensure reliable operation of the Scanner and to protect it from overheating These openings must not be blocked or covered Do not block by placing the 52 bed sofa rug or other similar surface that would restrict airflow through the slots This S2 should never be placed near or over a radiator a heat register or any other heat source Water and Moisture Do not use the S2 near water For example do not use the S2 near a bathtub wash bowl kitchen sink laundry tub in a wet basement or near a swimming pool and the like If liquids are spilled on or near the S2 unplug the Scanner from the electrical outlet immediately and contact your local market office 4 52 USER S MANUAL GENERAL WARNINGS Eye Safety This product utilizes LEDs Light Emitting Diode as the source of light LEDs are found in household lighting and common flashlights While LEDs are not generally thought of as harmful to the eye it is strongly recommended to not stare
16. scan Please allow more than enough time for the S2 warm up Also please allow time for the S2 unit to acclimate to a given venue before turning it on The process will need to be repeated if any one of the following occurs The 52 is unplugged The laptop is powered off The USB cable is disconnected If you exit the Pharmanex S2 software If you end a Scan Session by clicking Exit Scan Session NEW EVEREST UPGRADE FEATURES The new Everest upgrade offers a bundle of new features to the scanner laptop software making the scanner laptop a better business tool than ever before These new features are wireless Internet access media content Internet browsing and the network manager This section of the user s manual will cover these new features and give brief instructions on how to use them WIRELESS INTERNET ACCESS With the new Everest upgrade features comes the ability to connect to the Internet through a wireless connection This wireless connection will allow you to connect to any of Nu Skin s online tools or websites To access the wireless upload function you will first need to purchase a NETGEAR Wireless USB Adapter from your local market office Please note that Nu Skin will only support the NETGEAR WGit1v2 model for wireless Internet connections 12 52 USER S MANUAL NETWORK MANAGER This option is used to access the windows network connections manager allowing you to detect and connect to wireless si
17. se controls that are covered by the operating instructions Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to its normal operation e The product has been dropped or the cover has been damaged f The product exhibits a distinct change in performance such as the inability to perform basic functions g The laptop software instructs you to call Technical Support 6 52 USER S MANUAL Important Usage Information The Pharmanex BioPhotonic Scanner S2 is an instrument that measures carotenoid levels in the skin The Pharmanex S2 is not intended to be used for medical purposes It is not a medical device or diagnostic tool of any kind and is not intended to diagnose treat mitigate cure or prevent any disease or condition or affect the structure or function of any part of the body 52 TEMPERATURE MANAGEMENT The 52 is a very sensitive piece of equipment Advancements in technology have made it possible to use the 52 in a greater variety of scanning environments than was possible with the S1 However it is still necessary to be aware that the environmental conditions in which the S2 is stored and operated do affect performance The operating temperature for the S2 runs from 50 to 95 F 10 to 35 C The S2 should not be stored or transported in temperatures greater than 110 F 40 C or lower than 40 F 5 C Leaving the S2 in
18. ttempt access the internal components or internal electrical circuitry This could cause exposure to the internal electrical circuitry To avoid risk of shock disconnect the unit from the electrical power source immediately and return he S2 to Pharmanex for servicing The 52 warranty is void if the enclosure has been tampered with in any way if the back of the S2 has been removed or if there is evidence of attempts to remove the cover in any way NOTE Not only will the warranty be void but the Scan Operator will be held responsible for the full cost of the S2 The S2 has been configured to work only with the laptop computer that was shipped with it The S2 will not operate if plugged into another computer including laptops from another S2 Do not attempt to service the 52 yourself Opening or removing covers may expose you to electrical shock or other hazards and will damage the instrument and void all warranties Refer all servicing to S2 Technical Support at your local office Conditions requiring service If any of the following conditions occur unplug the S2 from the wall outlet and call S2 Technical Support at your local office a The power supply cord or plug is damaged b Liquid has been spilled on or objects have fallen on or into the product c The product is damp or wet from condensation or exposure to rain or water d The product does not operate normally when following the operating instructions Adjust only tho
19. ual before attempting to set up and use your S2 The software requires a short warm up period or equilibration time prior to beginning the calibration process It would be wise for the Scan Operator to begin setting up the equipment at least 30 minutes before the first scan is scheduled and as early as one hour in advance if the equipment will be brought inside from a hot or cold environment EQUIPMENT LIST Please review the following equipment list before setting up the S2 to ensure all components are included A complete system consists of two major components a laptop personal computer and the S2 Together they comprise the Pharmanex 52 After unpacking the S2 you should confirm that you have everything listed below Parts List 52 5 Scanner Power Converter brick Scanner Power Cord D Dark Scan Cap two per unit plugs into converter Laptop Computer Laptop Power Converter brick G Laptop Power Cord plugs into power converter H Telephone Cord RJ 11 to connect the laptop to a phone jack for uploads 1 USB Cable J Bar Code Reader The S2 should be plugged into electrical power and the USB cable should be connected to the laptop before the laptop is powered on 52 USER S MANUAL SETUP INSTRUCTIONS E 1 Plug the S2 power cord into the black 2
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