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1. 123 Recyelitig sssn e eto aisi ee C asc ce rae dda E ether Dodd d eite dedu s 124 Securing the DriBter css sccesssasvecasccesvevarsccscseuessoussacessevssswuscnnsevevesevseaveiseest L20 Using the security lock fEature cccesesssscccceecesssesnsseeceeeceeccesesaueseeecesecssseusaeseseesesesesuaueaeeesaasenseneess 126 Statement of Volatility i ettet ote ete eee t te re ted ede eere Erbe de eU de uie eve eed 126 Erasing volatile MEMO Y tsiteerin irren rr eret nhe aee nasi dedesecedevn scetenecasedeseddddecnentesdanentaeteddess o 127 Erasing non volatile memoory esesseessesseeeeeeeee nennen enne nennen nsns e a eee a anna sas e senes senes aaia lse 127 Erasing printer hard disk MEMOTY ccccccesessssssceecceceessesessseaeeceeceeeescessseusaeeeceseeseseseassusaeeseeeseeeeeesenss 127 Configuring printer hard disk encryption csse nnne enne nn nennen nnn nn nnns 128 Contents 4 Finding printer security information esses eene nennen nennen ener aieea iia as nnne nnne 128 Maintaining the printer eoo ee teo e oe Eni drea Eee e ere osea eaa ue ener Peeperckinsevsen e L29 Cleaning printeripalts um enne oni te odii erem tede HE Eua e RITE nae 129 Checking the status of parts and SUPDPIICS ccccsessccccceeceecsssnsneseeceeceessessesnsnsaeeeceeeeesessssnsauseeeeesesaaess 133 Estimated number of remaining Pages cssssssssssseccecceceeeceseesesnsnsaee
2. PCL is a registered trademark of the Hewlett Packard Company PCL is Hewlett Packard Company s designation of a set of printer commands language and functions included in its printer products This printer is intended to be compatible with the PCL language This means the printer recognizes PCL commands used in various application programs and that the printer emulates the functions corresponding to the commands The following terms are trademarks or registered trademarks of these companies Albertus The Monotype Corporation plc Antique Olive Monsieur Marcel OLIVE Apple Chancery Apple Computer Inc Arial The Monotype Corporation plc CG Times Based on Times New Roman under license from The Monotype Corporation plc is a product of Agfa Corporation Chicago Apple Computer Inc Clarendon Linotype Hell AG and or its subsidiaries Eurostile Nebiolo Geneva Apple Computer Inc GillSans The Monotype Corporation plc Helvetica Linotype Hell AG and or its subsidiaries Hoefler Jonathan Hoefler Type Foundry ITC Avant Garde Gothic International Typeface Corporation ITC Bookman International Typeface Corporation ITC Mona Lisa International Typeface Corporation ITC Zapf Chancery International Typeface Corporation Joanna The Monotype Corporation plc Marigold Arthur Baker Monaco Apple Computer Inc New York Apple Computer Inc Oxford Arthur Baker Palatino Linotype Hell AG and or its subs
3. This product uses a printing process that heats the print media and the heat may cause the media to release emissions You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions CAUTION POTENTIAL INJURY The lithium battery in this product is not intended to be replaced There is a danger of explosion if a lithium battery is incorrectly replaced Do not recharge disassemble or incinerate a lithium battery Discard used lithium batteries according to the manufacturer s instructions and local regulations CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed A CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 Ib and requires two or more trained personnel to lift it safely CAUTION POTENTIAL INJURY Before moving the printer follow these guidelines to avoid personal injury or printer damage Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer fthe printer does not have a caster base but is configured with optional trays then remove the trays Use the handholds located on
4. Use Paper Source Tray x MP Feeder Manual Paper Collate 1 1 1 2 2 2 1 2 3 1 2 3 To Set a default paper source for all print jobs Note Tray 1 is the factory default setting Stack the pages of a print job in sequence when printing multiple copies Note 1 2 3 1 2 3 is the factory default setting 107 Sides Duplex Specify whether prints are on one side or on both sides of the page 1 sided Note 1 sided is the factory default setting 2 sided Staple Specify whether prints are stapled off Notes On Off is the factory default setting On allows the printer to staple print jobs This menu appears only when a supported staple finisher is installed Hole Punch Specify whether prints have holes for binding Off Notes On Hole Punch Mode 2 holes 3 holes 4 holes Off is the factory default setting This menu appears only when a supported staple hole punch finisher is installed Specify the number of holes to be made on the prints Notes 3 holes is the U S factory default setting 4 holes is the international factory default setting This menu appears only when a supported staple hole punch finisher is installed Duplex Binding Long Edge Short Edge Paper Saver Orientation Auto Landscape Portrait Define the way duplexed pages are bound and printed Notes Long Edge assumes binding along the long edge of the page left edge for por
5. Warning If an error condition occurs then this icon appears A Printer IP address Example 123 123 123 123 The IP address of your printer is located at the top left corner of the home screen You can use the IP address when accessing the Embedded Web Server to view and remotely configure printer settings Using the touch screen buttons Note Your home screen may vary depending on your home screen customization settings administrative setup and active embedded solutions Understanding the printer control panel Touch the Radio button Select or clear an item Up arrow Scroll up Downarrow Scroll down Accept button Save a setting Cancel button e Cancel an action or a selection Return to the previous screen Return to the home screen Scroll to the left Scroll to the right Open a context sensitive Help dialog on the printer control panel Setting up and using the home screen applications 17 Setting up and using the home screen applications Notes Your home screen may vary depending on your home screen customization settings administrative setup and active embedded applications Some applications are supported only in some printer models There may be additional solutions and applications available for purchase For more information go to www lexmark com or contact the place where you purchased the printer Findi
6. Stop all printer activity 6 Indicator light Understanding the colors of the Sleep button and indicator lights Check the status of the printer 13 The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition 14 Understanding the printer control panel Indicator light Printer status Off The printer is off or in Hibernate mode Blinking green The printer is warming up processing data or printing Solid green The printer is on but idle Blinking red The printer requires user intervention J Sleep button light Printer status The printer is off idle or in Ready state Solid amber The printer is in Sleep mode Blinking amber The printer is entering or waking from Hibernate mode Blinking amber for 0 1 second then goes The printer is in Hibernate mode completely off for 1 9 seconds in a slow pulsing pattern Understanding the home screen When the printer is turned on the display shows a basic screen referred to as the home screen Use the home screen buttons and icons to initiate an action Note Your home screen may vary depending on your home screen customization settings administrative setup and active embedded solutions 57 184 35 214 Change Bookmarks Held USB Change Language Change the primary language of the printer 2 Bookmarks Create organize and save a set of bookm
7. 3 Select the print job you want to cancel 4 Click Delete For Macintosh users 1 From System Preferences in the Apple menu open the printers folder 2 Open the print queue select the print job you want to cancel and then delete it Understanding the printer menus 70 Understanding the printer menus Menus list Paper Menu Default Source Paper Size Type Configure MP Substitute Size Paper Texture Paper Loading Custom Types Custom Names Custom Bin Names Universal Setup Bin Setup Security Miscellaneous Security Settings Confidential Print Erase Temporary Data Files Security Audit Log Set Date and Time Reports Menu Settings Page Device Statistics Stapler Test Network Setup Page t Profiles List Print Fonts Print Directory Asset Report Event Log Summary Settings General Settings Flash Drive Menu Print Settings Network Ports Option Card Menu A list of installed DLEs Download Emulators appears Active NIC Standard Network Standard USB Parallel x Serial x SMTP Setup Help Print All Guides Print Quality Printing Guide Media Guide Print Defects Guide Menu Map Information Guide Connection Guide Moving Guide Supplies Guide 1 Depending on the printer setup this menu item appears as Network Setup Page or Network x Setup Page Depending on the printer setup this menu item appears as Standard Network or Network x 3 This menu appears only when one or more
8. Tips on using transparencies on page 55 Paper is supported only if the finisher stacks the paper but does not staple it lt lt E Paper is supported only if the finisher stacks the paper but does not staple or punch holes in it Paper is supported only if the finisher punches holes or stacks the paper but does not staple it Paper is supported only if the finisher staples or folds the paper Printing 64 Printing Printing forms and a document Printing forms Use Forms and Favoritesto quickly and easily access frequently used forms or other information that is regularly printed Before you can use this application first set it up on the printer For more information see Setting up Forms and Favorites on page 18 1 From the home screen navigate to Forms and Favorites select the form from the list enter the number of copies adjust other settings 2 Apply the changes Printing a document 1 From the printer control panel set the paper type and size to match the paper loaded 2 Sendthe print job For Windows users a With a document open click File Print b Click Properties Preferences Options or Setup c Adjust the settings if necessary d Click OK Print For Macintosh users a Customize the settings in the Page Setup dialog 1 With a document open choose File Page Setup 2 Choose a paper size or create a custom size to match the paper loaded 3 Clic
9. Yes No Step 4 Go to step 5 The problem is solved a Remove and then reinstall the photoconductor unit 1 Remove the photoconductor unit Warning Potential Damage Do not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 2 Install the photoconductor unit b Resend the print job Do streaked vertical lines appear on prints Step 5 Go to step 6 The problem is solved a Clean the charger and the printhead lens b Resend the print job Do streaked vertical lines appear on prints Step 6 Contact customer The problem is solved Replace the photoconductor unit and then resend the print job support Do streaked vertical lines appear on prints Toner fog or background shading appears on prints Action Yes No Step 1 Go to step 2 The problem is solved a Clean the charger and the printhead lens b Resend the print job Did the toner fog or background shading disappear from the prints Step 2 The problem is solved Go to step 3 a Reinstall the photoconductor unit Warning Potential Damage Do not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems b Resend the print job Did the toner fog or background shading disappear from the prints Troubleshooting 229 Action Step 3 The problem is solved Contact custome
10. 2 Click Settings General Settings 3 In the Screen Brightness field enter the brightness percentage you want for the display 4 Click Submit Recycling Lexmark provides collection programs and environmentally progressive approaches to recycling For more information see The Notices chapter The Environmental Sustainability section of the Lexmark Web site at www lexmark com environment The Lexmark recycling program at www lexmark com recycle Recycling Lexmark products To return Lexmark products for recycling 1 Goto www lexmark com recycle 2 Find the product type you want to recycle and then select your country or region from the list 3 Follow the instructions on the computer screen Note Printer supplies and hardware not listed in the Lexmark collection program may be recycled through your local recycling center Contact your local recycling center to determine the items they accept Saving money and the environment 125 Recycling Lexmark packaging Lexmark continually strives to minimize packaging Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there is less packaging to dispose of These efficiencies result in fewer greenhouse emissions energy savings and natural resource savings Lexmark cartons are 10096 recyclable where corrugated recycling facilities exist Facilities may not exist in your area The foa
11. Quiet Mode Reduce the amount of noise produced by the printer Off Notes On Off is the factory default setting This supports the performance specifications for your printer On configures the printer to produce as little noise as possible This is best suited for printing text and line art For optimal printing of color rich documents set Quiet Mode to Off Selecting Photo from the print driver may disable Quiet Mode and provide better print quality and full speed printing Run Initial setup Yes No Set the printer to run the setup wizard Note Yes is the factory default setting After completing the setup wizard the default becomes No Understanding the printer menus Use Keyboard Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski Swiss German Swiss French Korean Magyar Turkce Cesky Simplified Chinese Traditional Chinese Japanese Custom Key x Paper Sizes US Metric 100 To Specify a language and custom key information for the printer keyboard The additional tabs enable access to accent marks and symbols from the keyboard Specify the default paper measurement Notes USisthe factory default setting The initial setting is determined by your country or region selection in the initial setup wizard Changing this also changes the default setting for each inp
12. Rough Specify the relative texture of the labels loaded Note Normal is the factory default setting Specify the relative texture of the bond paper loaded Note Rough is the factory default setting Envelope Texture Smooth Normal Rough Specify the relative texture of the envelopes loaded Note Normal is the factory default setting Understanding the printer menus 76 Use To Rough Envelope Texture Specify the relative texture of the rough envelopes loaded Rough Letterhead Texture Specify the relative texture of the letterhead loaded Smooth Note Normal is the factory default setting Normal Rough Preprinted Texture Specify the relative texture of the preprinted paper loaded Smooth Note Normal is the factory default setting Normal Rough Colored Texture Specify the relative texture of the colored paper loaded Smooth Note Normal is the factory default setting Normal Rough Light Texture Specify the relative texture of the paper loaded Smooth Note Normal is the factory default setting Normal Rough Heavy Texture Specify the relative texture of the paper loaded Smooth Note Normal is the factory default setting Normal Rough Rough Cotton Texture Specify the relative texture of the cotton paper loaded Rough Custom x Texture Specify the relative texture of the custom paper loaded Smooth Notes Normal Rough Normal is the factory default setting The options appear only if the cu
13. Step 2 Go to step 3 Change the paper From the control panel set the paper type and weight in the Paper menu to match the paper loaded in the tray Is the tray set to the type and weight of the paper loaded loaded in the tray to match the paper type and weight specified in the tray settings Troubleshooting Action Step 3 a Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialog b Resend the print job Do shadow images still appear on prints Yes Go to step 4 225 No The problem is solved Step 4 a Clean the charger and the printhead lens b Resend the print job Do shadow images still appear on prints Go to step 5 The problem is solved Step 5 Replace the photoconductor unit and then resend the print job Warning Potential Damage Do not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems Contact customer support Do shadow images still appear on prints Skewed print Action Step 1 a Move the width and length guides in the tray to the correct positions for the size of the paper loaded b Resend the print job Is the print still skewed Yes Go to step 2 The problem is solved No The problem is solved Step 2 a Check if you are printing on a paper that is supported by the
14. edges on a level surface 6 Reload the paper x page jam open door C and clear all jammed paper 2yy xx 1 Open door C Make sure that it does not hit any cable attached to the printer 2 Remove the jammed paper from any of the following locations Note Make sure that all paper fragments are removed N CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Fuser area Clearing jams 164 Below the fuser area Duplex area Above the duplex area 4 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 165 5 Close the trays and door C x page jam slide the 3000 sheet tray and open door C 2yy xx 1 Slide the 3000 sheet tray 2 Open door C Make sure that it does not hit any cable attached to the printer 3 Remove the jammed paper from any of the following locations Note Make sure that all paper fragments are removed A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Clearing jams Fuser area Below the fuser area Duplex area Above the duplex area 166 Clearing jams 167 4 Open the standard trays and then locate the jammed paper 5 Remove the jammed paper Note Make sure that all
15. ee Set the size of the network input buffer Notes Auto is the factory default setting The maximum size allowed depends on the amount of memory in the printer the size of the other link buffers and whether Resource Save is set to On or Off To increase the maximum size range for the Network Buffer disable or reduce the size of the parallel serial and USB buffers The printer automatically restarts when the setting is changed from the control panel Temporarily store print jobs in the printer hard disk before printing This menu only appears when a formatted disk is installed Notes Off is the factory default setting The printer automatically restarts when the setting is changed from the control panel The menu selection is then updated Understanding the printer menus 83 Use LS Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs On Note Auto is the factory default setting Off Auto Standard Network Setup OR Show and set the printer network settings Network x Setup Note The Wireless menu appears only when the printer is connected to a wireless Reports network Network Card TCP IP IPv6 Wireless AppleTalk a NN NN Reports menu To access the menu navigate to either of the following Network Ports Standard Network Standard Network Setup Reports Network Ports Network x Network x Setup Reports Print S
16. laser that is nominally a 10 milliwatt gallium arsenide laser operating in the wavelength of 787 800 nanometers The laser system and printer are designed so there is never any human access to laser radiation above a Class level during normal operation user maintenance or prescribed service condition Laser advisory label A laser notice label may be affixed to this printer as shown Notices 239 DANGER Invisible laser radiation when cartridges are removed and interlock defeated Avoid exposure to laser beam PERIGO Radia o a laser invis vel sera liberada se os cartuchos forem removidos e o lacre rompido Evite a exposi o aos feixes de laser Opasnost Nevidljivo lasersko zra enje kada su kasete uklonjene i poni tena sigurnosna veza Izbjegavati izlaganje zracima NEBEZPE Kdy jsou vyjmuty kazety a je odblokov na pojistka ze za zen je vys l no neviditeln laserov z en Nevystavujte se p soben laserov ho paprsku FARE Usynlig laserstr ling n r patroner fjernes og sp rreanordningen er sl et fra Undg at blive udsat for laserstr len GEVAAR Onzichtbare laserstraling wanneer cartridges worden verwijderd en een vergrendeling wordt genegeerd Voorkom blootstelling aan de laser DANGER Rayonnements laser invisibles lors du retrait des cartouches et du d verrouillage des loquets Eviter toute exposition au rayon laser VAARA N kym t nt lasers teily on varottava kun v rikasetit on po
17. rer herved at dette produkt overholder de v sentlige krav og vrige relevante krav i direktiv 1999 5 EF Deutsch Hiermit erkl rt Lexmark International Inc dass sich das Ger t dieses Ger t in bereinstimmung mit den grundlegenden Anforderungen und den brigen einschl gigen Bestimmungen der Richtlinie 1999 5 EG befindet EMnvik ME THN IAPOYZA H LEXMARK INTERNATIONAL INC AHAONEI OTI AYTO TO NPOION ZYMMOPQOONETAI IPO2 TIZ OYZIOAEIZ ANAITHZEIZ KAI TIZ AOINE2 ZXETIKEZ AIATAZEIZ THX OAHMIAZ 1999 5 EK English Hereby Lexmark International Inc declares that this type of equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Espafiol Por medio de la presente Lexmark International Inc declara que este producto cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999 5 CE Eesti K esolevaga kinnitab Lexmark International Inc et seade see toode vastab direktiivi 1999 5 EU p hin uetele ja nimetatud direktiivist tulenevatele muudele asjakohastele s tetele Suomi Lexmark International Inc vakuuttaa t ten ett t m tuote on direktiivin 1999 5 EY oleellisten vaatimusten ja muiden sit koskevien direktiivin ehtojen mukainen Fran ais Par la pr sente Lexmark International Inc d clare que l appareil ce produit est conforme aux exigences fondamentales et autres dispositions pertinentes de la dir
18. use sharing security and firewall settings to allow the printer at least a read access For help see the documentation that came with your operating system 220 Note The printer must have permission to access the network folder FTP site or Web site where the 1 Open a Web browser and then type the printer IP address in the address field Note View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 2 Click Settings gt Apps gt Apps Management gt Forms and Favorites 3 Click Add and then customize the settings Notes See the mouse over help beside each field for a description of the setting To make sure the location settings of the bookmark are correct type the correct IP address of the host computer where the bookmark is located For more information on obtaining the IP address of the host computer see Finding the IP address of the computer on page 17 Make sure the printer has access rights to the folder where the bookmark is located 4 Click Apply To use the application touch Forms and Favorites on the printer home screen and then navigate through form categories or search for forms based on a form number name or description Understanding Eco Settings Icon Description The application lets you easily manage energy consumption noise toner and paper usage settings to help reduce the env
19. using Forms and Favorites 64 using Hibernate mode 123 using recycled paper 122 using the control panel 13 using the touch screen buttons 15 Utilities menu 115 V verify print jobs 67 printing from a Macintosh computer 67 printing from Windows 67 vertical voids appear 230 viewing reports 158 virtual display checking using Embedded Web Server 158 voids appear 230 volatile memory 126 erasing 127 volatility statement of 126 W waste toner bottle ordering 134 replacing 145 Waste toner bottle nearly full 82 xy 199 Weblink server not set up Contact system administrator 199 Wireless menu 85 wireless network configuration information 41 wireless network setup using the Embedded Web Server 44 wireless setup wizard using 42 X XPS menu 115 256
20. 196 Restore held jobs 196 Serial port x disabled 56 197 SMTP server not set up Contact system administrator 197 Some held jobs were not restored 197 Standard network software error 54 197 Standard USB port disabled 56 197 Supply needed to complete job 197 The device is operating in safe mode Some print options may be disabled or provide unexpected results 198 Too many flash options installed 58 198 Too many trays attached 58 198 Tray x paper size unsupported 198 Unformatted flash detected 53 198 Unsupported disk 198 Unsupported option in slot x 55 199 Unsupported USB hub please remove 188 Waste toner bottle nearly full 82 xy 199 Weblink server not set up Contact system administrator 199 printer options troubleshooting internal option is not detected 201 internal print server 202 253 Internal Solutions Port 202 tray problems 203 USB parallel interface card 204 printer power switch 149 printer problems solving basic 199 printer security information on 128 printhead lens cleaning 129 printing canceling from the printer control panel 69 directory list 69 font sample list 68 forms 64 from a mobile device 66 from flash drive 65 from Macintosh 64 from Windows 64 menu settings page 45 network setup page 45 printing a directory list 69 printing a document 64 printing a font sample list 68 printing a menu settings page 45 printing a network setup page 4
21. 2 Unpack the memory card Warning Potential Damage Do not touch the connection points along the edge of the card Doing so may cause damage 3 Align the notch 1 on the memory card with the ridge 2 on the connector ETE Additional printer setup 25 4 Push the memory card straight into the connector and then push the card toward the controller board wall until it clicks into place Installing an optional card A CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors 1 Access the controller board For more information see Accessing the controller board on page 21 2 Unpack the optional card Warning Potential Damage Avoid touching the connection points along the edge of the card Doing so may cause damage 3 Holding the card by its sides align the plastic pins 1 on the card with the holes 2 on the controller board Additional printer setup 26 4 Push the card firmly
22. 6 x 48 in 7 3 4 98 x 191 mm JV X Envelope 3 9 x 7 5 in 9 Envelope 98x225 mm J X 3 9 x 8 9 in 10 Envelope 105 x 241 mm X X X JV X 4 1 x 9 5 in DL Envelope 110 x 220 mm X X X X X V X 4 3 x 8 7 in 1 Supported only in short edge orientation Supported only in long edge orientation Supports paper size without size sensing Supported only if the width is from 139 7 mm 5 5 in to 320 mm 12 6 in and the length is from 148 mm 5 83 in to 458 mm 18 in Note Banner is supported in the multipurpose feeder only if the width is up to 296 9 mm 11 69 in and the length is up to 1219 2 mm 48 in Set the paper size to Universal Paper and specialty media guide 60 Standard Standard 2x500 2500 sheet 3000 sheet Multipurpose Two sided 500 sheet 500 sheet sheet tray tray feeder printing Paper size Dimensions tray Tray tray Tray tray C5 Envelope B5 Envelope 98 x 162 mm 3 9 x 6 3 in to 176 x 250 mm 6 9 x 9 8 in Other Envelope Supported only in short edge orientation Supported only in long edge orientation Supports paper size without size sensing Supported only if the width is from 139 7 mm 5 5 in to 320 mm 12 6 in and the length is from 148 mm 5 83 in to 458 mm 18 in Note Banner is supported in the multipurpose feeder only if the width is up to 296 9 mm 11 69 in and the length is up to 1219 2 mm 48 in Set
23. 71 Paper Texture 75 Parallel x 88 PCL Emul 116 PDF 116 PostScript 116 Print Settings 106 Quality 112 Reports 80 Security Audit Log 97 Serial x 90 Set Date and Time 97 Setup 109 SMTP Setup 93 Index Standard Network 82 Standard USB 87 Substitute Size 75 TCP IP 84 Universal Setup 78 Utilities 115 Wireless 85 XPS 115 Miscellaneous menu 95 mobile device printing from 66 moving the printer 9 157 multipurpose feeder loading 48 N Network x menu 82 Network x software error 54 192 Network Card menu 83 Network Reports menu 83 network setup page printing 45 noise emission levels 236 non volatile memory 126 erasing 127 Not enough free space in flash memory for resources 52 192 notices 235 236 237 238 239 240 241 242 243 number of remaining pages estimate 133 0 Open door H and remove paper from beneath area H10 192 optional 2 x 500 sheet tray installing 34 optional 2500 sheet tray installing 34 optional card installing 25 optional trays installing 34 options firmware cards 21 Internal Solutions Port ISP 26 memory card 21 24 printer hard disk installing 28 printer hard disk removing 32 ordering 300K maintenance kit 135 photoconductor unit 134 staple cartridges 135 ordering supplies toner cartridge 134 waste toner bottle 134 ozone filter replacing 147 P paper characteristics 55 letterhead 56 preprinted forms 56 recycled 56 selecting 56 storing 55 58 unaccep
24. B BURNER A EETILINE TEDIESRARSETEIBOCOCR Fo JERR IRIRE BC TB E HIST E EAT RUIT RR INE TRE eRe TE F8 IH COR Fe fig XA bU yE Iin ARE vy ABERE MAROLA nET TOL F HICMRSRWEDICUTS REV Power consumption Product power consumption The following table documents the power consumption characteristics of the product Note Some modes may not apply to your product Mode Description Power consumption Watts Printing The product is generating hard copy output from electronic inputs 910 one sided 830 two sided Copy The product is generating hard copy output from hard copy original N A documents Scan The product is scanning hard copy documents N A Ready The product is waiting for a print job 190 Sleep Mode The product is in a high level energy saving mode 2 5 Hibernate The product is in a low level energy saving mode 0 5 off The product is plugged into an electrical outlet but the power switch is turned O off The power consumption levels listed in the previous table represent time averaged measurements Instantaneous power draws may be substantially higher than the average Values are subject to change See www lexmark com for current values Notices 240 Sleep Mode This product is designed with an energy saving mode called Sleep Mode The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity The Sleep Mode is automatically engaged after
25. H and rotate knob H6 clockwise Leave paper in bin 426 xx 428 xx If the jammed paper is located under door G then open the door and remove the paper Clearing jams 181 1 Open door J and then lift handle J1 2 Open doorH 3 Remove the jammed paper from any of the following locations Note Make sure that all paper fragments are removed Clearing jams 182 Door J Areas H1 and H2 Clearing jams 183 Areas H3 and H4 Area H6 4 Using handle H5 pull out the booklet maker 5 Remove the jammed paper from any of the following locations Note Make sure that all paper fragments are removed Clearing jams Area H8 Area H9 184 Clearing jams 185 Area H10 6 Push the booklet maker back into place 7 Close door H 8 Open door C and then remove the jammed paper A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Notes Make sure that door C does not hit any cable attached to the printer Make sure that all paper fragments are removed f the 3000 sheet tray is installed then slide the tray to the right to open the door 9 Close door C Troubleshooting 186 Troubleshooting Understanding the printer messages Cartridge low 88 xy You may need to order a replacement toner cartridge If necessary touch Continue on the printer con
26. Mode gt select a setting Use To Off Use the factory default settings for all settings associated with Eco Mode Off supports the performance specifications of the printer Energy Reduce energy use especially when the printer is idle Printer engine motors do not start until it is ready to print You may notice a short delay before the first page is printed The printer enters Sleep mode after one minute of inactivity Energy Paper Use all the settings associated with Energy and Paper modes Plain Paper Enable the automatic two sided duplex feature Turn off print log features 3 Click Submit Saving money and the environment 124 Adjusting Sleep mode 1 From the home screen navigate to gt Settings gt General Settings gt Timeouts gt Sleep Mode 2 Inthe Sleep Mode field select the number of minutes the printer is idle before it enters Sleep mode 3 Apply the changes Adjusting the brightness of the printer display To save energy or if you have trouble reading the display adjust its brightness settings Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 f you are using a proxy server then temporarily disable it to load the Web page correctly
27. all paper fragments are removed f necessary turn spinner wheel G1 downward to feed jammed paper into the finisher bin and then remove the paper Clearing jams 177 3 Slide the finisher back into place T 4 Open door C and then remove the jammed paper A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Notes Make sure that door C does not hit any cable attached to the printer Make sure that all paper fragments are removed Clearing jams 178 f the 3000 sheet tray is installed then slide the tray to the right to open the door 5 Close door C x page jam press latch to access area G and clear jammed staples Leave paper in bin 402 93 1 Remove all paper from the staple finisher bin N an 2 Pressthe latch on the staple finisher and then slide the finisher to the left 3 Remove the staple cartridge holder Clearing jams 179 4 Use the metal tab to lift the staple guard and then remove any loose staples 6 Press the staples against the metal bracket Note If the staples are at the rear of the cartridge then shake the cartridge downward to bring the staples near the metal bracket Clearing jams 180 7 Push the cartridge holder into the finisher until the holder clicks into place 8 Slide the finisher back into place x page jam open door
28. and type of paper in the Paper menu on the control panel and then touch Finished changing paper Touch Use current paper source to use the available size and type of paper in the current tray or feeder Troubleshooting 187 Touch Reset active bin to reset the active bin for a linked set of bins Cancel the print job Change paper source to paper type paper size load orientation Try one or more of the following Load the correct size and type of paper in the tray or feeder specify the paper size and type in the Paper menu on the control panel and then touch Finished changing paper Touch Use current paper source to use the available paper size and type in the tray Touch Reset active bin to reset the active bin for a linked set of bins Cancel the print job Close door x Close the specified door Complex page some data may not have printed 39 Try one or more of the following From the control panel touch Continue to clear the message and continue printing Touch Reset active bin to reset the active bin for a linked set of bins Cancel the print job Install additional printer memory Configuration change some held jobs were not restored 57 Held jobs are invalidated because of the following possible changes in the printer The printer firmware has been updated The tray for the print job has been removed The print job is sent from a flash drive that is no longer attache
29. appears only if an optional network adapter is installed Understanding the printer menus 82 Standard Network or Network x menu Note Only active ports appear in this menu Use Energy Efficient Ethernet To Reduce power consumption when the printer receives no data from the Ethernet Enable network Disable Note Enable is the factory default setting PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job requires On it regardless of the default printer language Off Notes Onisthe factory default setting f PCL SmartSwitch is disabled then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job requires it On regardless of the default printer language Off Notes Onisthe factory default setting f PS SmartSwitch is disabled then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu NPA Mode Set the printer to perform the special processing required for bidirectional Off communication following the conventions defined by the NPA protocol Auto Notes Auto is the factory default setting The printer automatically restarts when the setting is changed from the control panel Network Buffer Auto 3KB to maximum size allowed Job Buffering Off On Auto
30. are not affected 1 From the home screen navigate to gt Settings gt General Settings gt Factory Defaults gt Restore Now 2 Apply the changes Clearing jams 160 Clearing jams Carefully select paper and specialty media and then load them properly to avoid most jams If jams occur then follow the steps outlined in this chapter Note Jam Recovery is set to Auto by default The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks Avoiding jams Load paper properly Make sure paper lies flat in the tray Correct loading of paper Incorrect loading of paper Do not remove a tray while the printer is printing Do not load a tray while the printer is printing Load it before printing or wait for a prompt to load it Do not load too much paper Make sure the stack height is below the maximum paper fill indicator Do not slide the paper into the tray Load paper as shown in the illustration Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes Push the tray firmly into the printer after loading paper Use recommended paper Use only recommended paper or specialty media Do not load wrinkled creased damp bent or curled paper Clearing jams 161 Flex fan and straighten paper before loading it Do not use paper that ha
31. buttons understanding 14 hiding icons 18 showing icons 18 home screen buttons understanding 14 HTML menu 119 Index l icons on the home screen hiding 18 showing 18 Image menu 120 importing a configuration using the Embedded Web Server 20 Incorrect paper size open paper source 34 188 indicator light 13 individual settings information erasing 127 Insert hole punch box 189 Insert Tray x 189 installing a memory card 24 installing an optional card 25 installing hardware options order of installation 33 installing printer 40 installing printer hard disk 28 installing the optional trays 34 Insufficient memory for Flash Memory Defragment operation 37 189 Insufficient memory to collate job 37 189 Insufficient memory to support Resource Save feature 35 189 Insufficient memory some Held Jobs were deleted 37 189 Insufficient memory some held jobs will not be restored 37 189 Insufficient space between paper stacks in Tray 3 190 internal options 21 internal print server troubleshooting 202 Internal Solutions Port changing port settings 44 troubleshooting 202 Internal Solutions Port ISP installing 26 IP address of computer finding 17 IP address printer finding 17 IPv6 menu 85 J jams avoiding 160 locating jam areas 161 locations 161 numbers 161 jams clearing in 3000 sheet tray 170 in door C 170 in door F 170 in multipurpose feeder 162 Job Accounting menu 113 K keypad 13 L labels paper
32. documents 1 255 pt Notes 12 ptis the factory default setting Font size can be increased in 1 point increments Scale Scale the default font for HTML documents 1 400 Notes 100 is the factory default setting Scaling can be increased in 196 increments Understanding the printer menus 120 Use To Orientation Set the page orientation for HTML documents Portrait Note Portrait is the factory default setting Landscape Margin Size Set the page margin for HTML documents 8 255 mm Notes 19 mm is the factory default setting Margin size can be increased in 1 mm increments Backgrounds Specify whether to print backgrounds on HTML documents Do Not Print Note Print is the factory default setting Print Image menu Use To Auto Fit Select the optimal paper size scaling and orientation On Note On is the factory default setting It overrides scaling and orientation settings Off for some images Invert Invert bitonal monochrome images On Notes Off e Off is the factory default setting This setting does not apply to GIF or JPEG images Scaling Scale the image to fit the selected paper size Anchor Top Left Notes Best Fit Anchor Center Best Fit is the factory default setting Fit Height Width When Auto Fit is set to On Scaling is automatically set to Best Fit Fit Height Fit Width Orientation Set the image orientation Portrait Note Portrait is the factory default setting Land
33. does not stack staple or punch holes in it 4 Paper is supported only for 2 hole punch U Paper is supported only if the paper size is between 210 x 279 4 mm 8 27 x 11 in and 320 x 457 2 mm 12 6 x 18 in Supported paper types Paper type Staple finisher Staple hole punch finisher Booklet finisher Plain Paper V V 5 Card Stock V 2 V X Transparency J 2 3 X Recycled V 2 V V 5 Glossy V2 V v5 Heavy Glossy V2 V4 X Labels Jg V X Print on transparencies by batches of only up to 20 to prevent them from sticking together For more information see Tips on using transparencies on page 55 Paper is supported only if the finisher stacks the paper but does not staple it Paper is supported only if the finisher stacks the paper but does not staple or punch holes in it Paper is supported only if the finisher punches holes or stacks the paper but does not staple it Paper is supported only if the finisher staples or folds the paper Paper and specialty media guide 63 Paper type Staple finisher Staple hole punch finisher Booklet finisher Bond V v v5 Envelope Vv 3 X Rough Envelope V2 3 X Letterhead V V V 5 Preprinted lt lt T Colored Paper Light Paper V V V 5 Heavy Paper V2 V X Rough Cotton N V X Custom Type V V J 5 1 Print on transparencies by batches of only up to 20 to prevent them from sticking together For more information see a
34. find the WPA WPA2 preshared key or passphrase for the wireless network see the documentation that came with the access point see the Embedded Web Server associated with the access point or consult your system support person Connecting the printer using the Wireless Setup Wizard Before you begin make sure that A wireless network adapter is installed in the printer and is working properly For more information see the instruction sheet that came with the wireless network adapter An Ethernet cable is disconnected from the printer Active NIC is set to Auto To set this to Auto navigate to ai Network Ports gt Active NIC gt Auto gt Submit Note Make sure to turn off the printer then wait for at least five seconds and then turn the printer back on 1 From the printer control panel navigate to EN gt Network Ports gt Network x gt Network x Setup gt Wireless gt Wireless Connection Setup 2 Select a wireless connection setup Additional printer setup 43 Search for networks Show available wireless connections Note This menu item shows all broadcast secured or unsecured SSIDs Enter a network name Manually type the SSID Note Make sure to type the correct SSID Wi Fi Protected Setup Connect the printer to a wireless network using Wi Fi Protected Setup 3 Follow the instructions on the printer display Connecting the printer to a wireless network using Wi Fi Protec
35. guide 7 Unpack the new transfer module Warning Potential Damage Do not expose the transfer belt to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Maintaining the printer 155 Warning Potential Damage Do not touch the transfer belt Doing so may affect the print quality of future print jobs 9 Place the paper guide back into place 10 Tighten the screws of the transfer module lock 11 Reinstall the door stopper 12 Close door C Replacing the transfer roller 1 Open door C Make sure that it does not hit any cable attached to the printer Note If the 3000 sheet tray is installed then slide the tray to the right to open the door Maintaining the printer 156 2 Pull out the transfer roller 3 Unpack the new transfer roller 4 Insert the new transfer roller until it clicks into place 5 Close door C Resetting the maintenance counter 1 Turn off the printer 2 From the control panel hold down 2 and 6 while turning the printer on Release the buttons when the screen with the progress bar appears 3 From the Configuration menu navigate to Reset Maintenance Counter Reset 300K Maintenance Kit 4 Touch Back and then exit the Configuration menu Note The printer performs a power on reset and then returns to normal operating mode Maintaining the printer 157 Moving the printer A CAUTION POTENTIAL INJURY The printer weight is greater t
36. more than 10 minutes Extended exposure to light can cause print quality problems Is the print still too light Printer is printing blank pages Action Yes No Step 1 Go to step 2 The problem is solved a Check if there is a packing material left on the photoconductor unit 1 Remove the photoconductor unit 2 Check if the packing material is properly removed from the photoconductor unit Warning Potential Damage Do not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 Reinstall the photoconductor unit b Resend the print job Is the printer still printing blank pages Step 2 Go to step 3 The problem is solved a Clean the charger and the printhead lens b Resend the print job Is the printer still printing blank pages Troubleshooting 223 Step 3 Contact customer The problem is solved Replace the photoconductor unit and then resend the print job support Is the printer still printing blank pages Printer is printing solid black pages Action Yes No Step 1 Go to step 2 The problem is solved a Reinstall the photoconductor unit Warning Potential Damage Do not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems b Resend the print job Is the printer printing solid black pages Step 2 G
37. on prints 215 print irregularities 218 print is too dark 219 print is too light 221 printer is printing solid black pages 223 repeating defects appear on prints 223 shadow images appear on prints 224 skewed print 225 Index 252 streaked horizontal lines appear on prints 226 streaked vertical lines 227 toner fog or background shading appears on prints 228 toner rubs off 229 toner specks appear on prints 229 transparency print quality is poor 230 uneven print density 230 white streaks 230 print quality troubleshooting cleaning the charger 129 cleaning the printhead lens 129 printer hard disk disposing of 126 encrypting 128 installing 28 removing 32 printer hard disk encryption 128 printer hard disk memory erasing 127 printer information where to find 8 printer IP address finding 17 printer is printing blank pages 222 printer messages Change paper source to custom type name load orientation 186 Change paper source to paper size load orientation 186 Change paper source to paper type paper size load orientation 187 Close door x 187 Complex page some data may not have printed 39 187 Configuration change some held jobs were not restored 57 187 Defective flash detected 51 187 Print Settings menu 106 print troubleshooting envelope seals when printing 207 error reading flash drive 207 held jobs do not print 206 incorrect characters print 208 incorrect margins on prints 21
38. paper fragments are removed 6 Close the trays and door C 7 Slide the 3000 sheet tray back into place x page jam open door D and clear all jammed paper 24y xx 1 Open door D and then remove the jammed paper Note Make sure that all paper fragments are removed 168 Clearing jams 2 Open the optional tray and then locate the jammed paper 3 Remove the jammed paper Note Make sure that all paper fragments are removed 4 Close the tray and door D x page jam slide the 3000 sheet tray and open door D 24y xx 1 Slide the 3000 sheet tray 2 Open door D and then remove the jammed paper Clearing jams 169 Note Make sure that all paper fragments are removed 4 Remove the jammed paper Note Make sure that all paper fragments are removed 5 Close the tray and door D 6 Slide the 3000 sheet tray back into place Clearing jams 170 x page jam slide the 3000 sheet tray and open door F 24y xx 1 Slide the 3000 sheet tray 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Open door F and then remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 171 4 Close door F 5 Open door C Make sure that it does not hit any cable attached to the printer 6 Remove the jammed paper from any of the following locations Note Make sure that all paper fragments are removed CAUTION
39. printer back on b Resend the print job Is the tray working Step 3 Check if the tray is installed and recognized by the printer Print a menu settings page and then check if the tray is listed in the Installed Features list Is the tray listed in the menu settings page Go to step 4 Action Yes No Step 1 The problem is solved Go to step 2 a Pull out the tray and then do one or more of the following Check for paper jams or misfeeds Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray f you are printing on custom size paper then make sure that the paper guides rest against the edges of the paper Make sure the paper is below the maximum paper fill indicator Make sure paper lies flat in the tray b Check if the tray closes properly Is the tray working Step 2 The problem is solved Go to step 3 Reinstall the tray For more information see the setup documentation that came with the tray i Troubleshooting Action Step 4 Check if the tray is available in the printer driver Note If necessary manually add the tray in the printer driver to make it available for print jobs For more information see Adding available options in the print driver on page 40 Is the tray available in the printer driver Yes The problem is solved 204 No Contact customer support io USB parallel in
40. rea dre Lote Dal ende t dad oen ae gae rod vn 206 Solving home screen application ProDleMs csssscccceccsssssssseecceecessessnseceeseescsesesnseseeeeeeessseseaueeeeeeeess 232 Embedded Web Server does not OPena ccccceeceesessssssnsnsaeaeaeeceeceescecesseseseseesennaeauseseeseseeeeseeseeeseseeeness 232 Contacting custormner suppOrt o oe erii pecae c eet eere ood eere dte ve coe ee Ur YER LE Dee e eui eee EA E TERR S ee 233 M feidle EE TETUR TETTE js Product infortriations sii oce eoo dee oec eere cee da tiec eee eee eee 234 Editionmnotiee 5 ee areas cree oreet oh ace edebat teo etes iso e NP OAE E 234 POWEP CONSUMPUIOM pP EE 239 MarS MSRP i 0 Safety information 6 Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible CAUTION POTENTIAL INJURY Do not use this product with extension cords multioutlet power strips multioutlet extenders or other types of surge or UPS devices The power rating capacity of these types of accessories can be easily overloaded by a laser printer and may result in poor printer performance property damage or potential fire Do not place or use this product near water or wet locations CAUTION POTENTIAL INJURY This product uses a laser Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure
41. the correct paper Step 4 a Checkifthe trays are not linked b Resend the print job Did the job print from the correct tray or on the correct paper Se S The problem is solved Contact customer support Troubleshooting Large jobs do not collate 209 a From the printer software set Collate to 1 2 3 1 2 3 Note Setting Collate to 1 1 1 2 2 2 in the software overrides the setting in the Finishing menu b Resend the print job Did the job print and collate correctly Step 3 Reduce the complexity of the print job by eliminating the number and size of fonts the number and complexity of images and the number of pages in the job Did the job print and collate correctly The problem is solved Action Yes No Step 1 The problem is solved Go to step 2 a From the Finishing menu on the printer control panel set Collate to 1 2 3 1 2 3 b Resend the print job Did the job print and collate correctly Step 2 The problem is solved Go to step 3 Contact customer support Multiple language PDF files do not print Action Step 1 a Check ifthe print options for the PDF output are set to embed all fonts For more information see the documentation that came with Adobe Acrobat b Generate a new PDF file and then resend the print job Do the files print Yes The problem is solved No Go to step 2 Step 2 a Open the document you want to
42. the paper size to Universal lt S Paper types and weights supported by the printer The printer engine supports 60 256 g m 16 68 Ib paper weights Note Labels transparencies envelopes and card stock always print at reduced speed Standard Standard 2x500 sheet 2500 sheet 3000 sheet Multipurpose 500 sheet tray 500 sheet tray tray tray tray feeder Tray 1 Tray 2 Paper type Plain Paper Card Stock Transparencies Recycled Glossy Heavy Glossy Labels Envelope Paper is supported for two sided printing Print transparencies in batches of only up to 20 to prevent them from sticking together For more information see Tips on using transparencies on page 55 lt d Paper and specialty media guide 61 Paper type Standard Standard 2x500 sheet 2500 sheet 3000 sheet Multipurpose 500 sheet tray 500 sheet tray tray tray tray feeder Tray 1 Tray 2 Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton ne ne a el ne ee Custom Type 1 Paper is supported for two sided printing Print transparencies in batches of only up to 20 to prevent them from sticking together For more information see Tips on using transparencies on page 55 Paper sizes types and weights supported by the finishers The printer engine s
43. the printer and its imaging components Use of third party supplies or parts can affect warranty coverage Damage caused by the use ofthird party supplies or parts is not covered by the warranty All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third party supplies or parts are used Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components Ordering a toner cartridge Notes The estimated cartridge yield is based on the ISO IEC 19752 standard Extremely low print coverage for extended periods of time may negatively affect actual yield Part number High Yield Toner Cartridge 54G0H00 Ordering a photoconductor unit Extremely low print coverage for extended periods of time may cause photoconductor unit parts to fail prior to exhaustion of toner Item Part number Photoconductor unit 54GOPOO Ordering a waste toner bottle Item Part number Waste toner bottle 54GOWO0 Maintaining the printer 135 Ordering staple cartridges Part number Staple cartridges 25A0013 Ordering a 300K maintenance kit Note To replace the parts included in the maintenance kit see the instruction sheet that came with each part Part number Storing parts and supplies Storing supplies Choose a cool clean storage area for the printer supplies Store supplies right side up in their original pac
44. this product is not used for a specified period of time called the Sleep Mode Timeout Factory default Sleep Mode Timeout for this product in minutes 20 By using the configuration menus the Sleep Mode Timeout can be modified between 1 minute and 120 minutes Setting the Sleep Mode Timeout to a low value reduces energy consumption but may increase the response time of the product Setting the Sleep Mode Timeout to a high value maintains a fast response but uses more energy Hibernate Mode This product is designed with an ultra low power operating mode called Hibernate mode When operating in Hibernate Mode all other systems and devices are powered down safely The Hibernate mode can be entered in any of the following methods Using the Hibernate Timeout Using the Schedule Power modes Using the Sleep Hibernate button Factory default Hibernate Timeout for this product in all countries or regions 3 days The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified between one hour and one month Off mode If this product has an off mode which still consumes a small amount of power then to completely stop product power consumption disconnect the power supply cord from the electrical outlet Total energy usage It is sometimes helpful to calculate the total product energy usage Since power consumption claims are provided in power units of Watts the power consumption sho
45. tips 54 letterhead loading multipurpose feeder 54 loading trays 54 linking trays 51 52 Load paper source with custom string paper orientation 190 Load paper source with custom type name paper orientation 190 Load paper source with paper size paper orientation 190 Load paper source with paper type paper size paper orientation 190 Load Multipurpose Feeder with custom string paper orientation 190 Load Multipurpose Feeder with custom type name paper orientation 191 Load Multipurpose Feeder with paper size paper orientation 191 Load Multipurpose Feeder with paper type paper size paper orientation 191 Load staples 191 Load staples G11 G12 192 loading letterhead paper orientation 54 loading the multipurpose feeder 48 loading trays 46 lock security 126 250 M maintenance counter resetting 156 memory types installed on printer 126 memory card 21 installing 24 Memory full 38 192 menu settings loading on multiple printers 158 menu settings page printing 45 menus Active NIC 81 AppleTalk 86 Bin Setup 79 Confidential Print 95 Configure MP 74 Custom Bin Names 78 Custom Names 78 Custom Types 78 Default Source 71 Edit Security Setups 94 Erase Temporary Data Files 96 Finishing 110 General Settings 98 Help 120 HTML 119 Image 120 IPv6 85 Job Accounting 113 list of 70 Miscellaneous 95 Network x 82 Network Card 83 Network Reports 83 Paper Loading 76 Paper Size Type
46. to load the Web page correctly 2 Click Device Status More Details Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer Its accuracy may vary significantly and is dependent on many factors such as actual document content print quality settings and other printer settings Maintaining the printer 134 The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is differentfrom the historical printing consumption Considerthe variable level of accuracy before purchasing or replacing supplies based on the estimate Until an adequate print history is obtained on the printer initial estimates assume future supplies consumption based on the International Organization for Standardization test methods and page content Average continuous black declared cartridge yield in accordance with ISO IEC 19752 Ordering supplies To order parts and supplies in the U S contact Lexmark at 1 800 539 6275 for information about Lexmark Authorized Supplies Dealers in your area In other countries or regions go to the Lexmark Web site at www lexmark com or contact the place where you purchased the printer Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts Use of third party supplies or parts may affect the performance reliability or life of
47. tray b Resend the print job Is the print still skewed Contact customer support The problem is solved Troubleshooting Streaked horizontal lines appear on prints Action Step 1 a Depending on your operating system specify the tray or feeder from Printing Preferences or the Print dialog b Resend the print job Do streaked horizontal lines appear on prints Step 2 From the control panel set the paper type and weight in the Paper menu to match the paper loaded in the tray Do the paper type and weight match the type and weight of the paper in the tray Step 3 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Do streaked horizontal lines appear on prints Yes Go to step 2 Go to step 3 Go to step 4 226 The problem is solved Change the paper type and weight to match the paper loaded in the tray The problem is solved Step 4 a Remove and then reinstall the photoconductor unit Warning Potential Damage Do not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems b Resend the print job Do streaked horizontal lines appear on prints Step 5 a Clean the charger and the printhead lens b Resend the print job Do streaked horizontal lines appear on prin
48. tray does not match that of the other tray 4 Click Submit Note You can also change the paper size and type settings using the printer control panel For more information see Setting the paper size and type on page 46 Warning Potential Damage Paper loaded in the tray should match the paper type name assigned in the printer The temperature of the fuser varies according to the specified paper type Printing issues may occur if settings are not properly configured Loading paper and specialty media 52 Creating a custom name for a paper type 1 From the home screen navigate to A gt Paper Menu gt Custom Names 2 Type a custom paper type name and then apply the changes 3 Touch Custom Types and then verify if the new custom paper type name has replaced the custom name Assigning a custom paper type Using the Embedded Web Server Assign a custom paper type name to a tray when linking or unlinking trays 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 f you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Paper Menu Custom Types 3 Select a custom paper type name and then select a paper type Note Paper is the factory default paper type for all user defined custo
49. with the holes toward the front or the left side of the tray Load letterhead with the header on the left side of the tray Make sure that the paper is below the maximum fill line on the edge of the paper tray Overfilling may cause paper jams 5 Insert the tray 6 From the control panel set the paper size and paper type in the Paper menu to match the paper loaded in the tray Loading the multipurpose feeder 1 Open the multipurpose feeder Loading paper and specialty media 49 2 Adjust the guide to match the size of the paper you are loading 3 Flexthe sheets of paper back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface 4 Load the paper Load only one size and type of paper Loading letterhead Without an optional finisher One sided printing Note For long edge orientation load letterhead facedown with the header on the left side of the feeder With an optional finisher One sided printing Note For long edge orientation load letterhead facedown with the header on the right side of the feeder Loading paper and specialty media 50 Without an optional finisher With an optional finisher Two sided printing Two sided printing Note For long edge orientation load letterhead faceup Note For long edge orientation load letterhead faceup with the header on the right side of the feeder with the header o
50. 0 01 inch increments 432mm is the international factory default setting You can increase the height in 1 mm increments Feed Direction Specify the feed direction if the paper can be loaded in either direction Short Edge Notes Long Edge Short Edge is the factory default setting Long Edge appears only when the longest edge is shorter than the maximum width supported in the tray Bin Setup menu Output Bin Specify the default bin Standard Bin Note Standard Bin is the factory default setting Bin x Configure Bins Specify configuration options for bins Mailbox Notes Link Link Optional Mailbox is the factory default setting This treats each i bin as a separate mailbox Type Assignment Link configures all available bins as one large bin Link Optional links together all available bins except the standard bin and only appears when at least two optional bins are installed Type Assignment assigns each paper type to a bin or linked bin set x can be any number from 1 to 4 if the appropriate optional bins are installed If multiple bins are assigned the same name then the name appears only once in the bin list M Understanding the printer menus 80 Overflow Bin Specify an alternative bin when a designated bin is full Standard Bin Notes Bin x This menu appears only when optional bins are installed Standard Bin is the factory default setting Assign Typ
51. 5 printing confidential and other held jobs from a Macintosh computer 67 from Windows 67 printing forms 64 printing from a flash drive 65 printing from a mobile device 66 publications where to find 8 Push Button Configuration method using 43 Q Quality menu 112 R recycled paper using 56 122 recycling Lexmark packaging 125 Lexmark products 124 toner cartridges 125 Reinstall missing or unresponsive cartridge 31 xy 193 Index Reinstall missing or unresponsive photoconductor 31 xy 194 Remote Operator Panel setting up 20 Remove defective disk 61 194 Remove packaging material area name 194 Remove packaging material open door C remove metal clips 194 Remove paper from linked set bin name 194 Remove paper from all bins 194 Remove paper from bin x 194 Remove paper from standard output bin 194 removing printer hard disk 32 repeat print jobs 67 printing from a Macintosh computer 67 printing from Windows 67 repeating defects appear on prints 223 Replace x maintenance kit O estimated pages remain 80 xy 195 Replace cartridge O estimated pages remain 88 xy 194 Replace cartridge printer region mismatch 42 xy 195 Replace missing cartridge 31 xy 195 Replace missing photoconductor 31 xy 195 Replace missing waste toner bottle 82 xy 195 Replace paper pick rollers in paper source use parts and instructions in tray 1 or tray 2 compartment 80 196 Replace photoconductor 0 pages remai
52. 6 jammed pages are not reprinted 204 job prints from wrong tray 208 job prints on wrong paper 208 jobs do not print 211 Large jobs do not collate 209 multiple language PDF files do not print 209 paper curl 217 paper frequently jams 205 print job takes longer than expected 210 tray linking does not work 212 unexpected page breaks occur 212 printer 40 basic model 10 connecting to an outlet 9 fully configured 10 minimum clearances 9 moving 9 157 selecting a location 9 shipping 157 printer configurations 10 printer control panel adjusting brightness 124 indicator light 13 Sleep button light 13 Printer had to restart Last job may be incomplete 193 x maintenance kit very low 80 xy 192 x page jam clear manual feeder 200 xx 162 x page jam detach the 3000 sheet tray and open door F 24y xx 170 x page jam open door C and clear all jammed media 2yy xx 163 x page jam open door D and clear all jammed media 24y xx 167 x page jam open door H and rotate knob H6 clockwise Leave paper in bin 426 0 428 xx 180 x page jam open doors G H and J and clear jammed paper Leave paper in bin 400 402 172 x page jam press latch to access area G and clear jammed staples Leave paper in bin 402 93 178 x page jam press latch to access area G Leave paper in bin 40y xx 176 x page jam slide the 3000 sheet tray and open door C 2yy xx 165 x page jam slide the 3000 sheet tr
53. 61 x page jam clear jammed paper from multipurpose feeder 200 xx eeeeeeeeeeeees 162 x page jam open door C and clear all jammed paper Zyy XX ccccessssssseeceeceessesssensneaeeeseeeessseenes 163 x page jam slide the 3000 sheet tray and open door C 2yy xx sse 165 x page jam open door D and clear all jammed paper 24y xx essen 167 x page jam slide the 3000 sheet tray and open door D 24y xx eene 168 x page jam slide the 3000 sheet tray and open door F 24y xx eee 170 x page jam open doors G H and J and clear jammed paper Leave paper in bin 4yy xx 172 x page jam press latch to access area G Leave paper in bin AOy xx enne 176 x page jam press latch to access area G and clear jammed staples Leave paper in bin 402 93 178 x page jam open door H and rotate knob H6 clockwise Leave paper in bin 426 xx 428 xx 180 Troubleshooting iuisecevexo sas euer pat ve aem Yann tegisi nn inen v onn oce d reve LOO Understanding the printer M SSAES csccccccccceceeccsssssssssnsseeceeeccesessessnsauesseceeeesesesesesausaeeseeeeeseeseeeesss 186 Solving printer problems isses eene eene nnne nmnnnnnn nnns en nnne rin inesse nenne rina ener n nnns ns 199 Contents 5 Solving print problems 25 7 art ed rere ero de Eee odere tee
54. 9 Tray Renumber View Factory Defaults MPF Default 8 T1 Default 1 T1 Default 4 T1 Default 5 T1 Default 20 T1 Default 21 Env Default 6 MPaper Default 2 MEnv Default 3 Configure the printer to work with printer software or programs that use different source assignments for trays and feeders Notes Off is the factory default setting None ignores the Select Paper Feed command This option appears only when it is selected by the PCL 5 interpreter e 0 199 allows a custom setting to be assigned Display the factory default setting assigned to each tray or feeder Understanding the printer menus 119 Tray Renumber Restore all tray and feeder assignments to the factory default settings Restore Defaults Yes No HTML menu Font Name Joanna MT Set the default font for HTML documents Albertus MT Letter Gothic Note The Times font is used in HTML documents that do not Antique Olive Lubalin Graph specify a font Apple Chancery Marigold Arial MT Monalisa Recut Avant Garde Monaco Bodoni New CenturySbk Bookman New York Chicago Optima Clarendon Oxford Cooper Black Palatino Copperplate StempelGaramond Coronet Taffy Courier Times Eurostile TimesNewRoman Garamond Univers Geneva Zapf Chancery Gill Sans NewSansMTJA Goudy NewSansMTCS Helvetica NewSansMTCT Hoefler Text NewSansMTKO Intl CG Times Intl Courier Intl Univers L Font Size Set the default font size for HTML
55. Continue to stop the defragmentation and continue printing Delete fonts macros and other data in the printer memory Install additional printer memory Insufficient memory to collate job 37 Try one or more of the following From the printer control panel touch Continue to print the part of the job already stored and begin collating the rest of the print job Cancel the current print job Insufficient memory to support Resource Save feature 35 Install additional printer memory ortouch Continue to disable Resource Save clear the message and continue printing Insufficient memory some Held Jobs were deleted 37 From the printer control panel touch Continue to clear the message Insufficient memory some held jobs will not be restored 37 Try one or more of the following From the printer control panel touch Continue to clear the message Delete other held jobs to free up additional printer memory Troubleshooting 190 Insufficient space between paper stacks in Tray 3 Move the paper stacks apart and then touch Continue on the control panelto clear the message and continue printing Load paper source with custom string paper orientation Try one or more of the following Load the tray or feeder with the correct size and type of paper and then touch Finished loading paper on the control panel Touch Reset active bin to reset the active bin for a linked set of bins Cancel the curr
56. DLEs are installed Understanding the printer menus Paper menu Default Source menu Use Default Source Tray x Multipurpose Feeder Manual Paper Manual Envelope Paper Size Type menu Tray x Size A4 A5 A6 JIS B5 JIS B4 Letter Legal 12 x 18 11x17 SRA3 A3 Executive Oficio Mexico Folio Statement Universal 71 To Set a default paper source for all print jobs Notes Tray 1 standard tray is the factory default setting From the Paper menu set Configure MP to Cassette for Multipurpose Feeder to appear as a menu setting e f two trays contain paper of the same size and type and the trays have the same settings then the trays are automatically linked When one tray Note Only installed trays and feeders are listed in this menu M is empty the print job continues using the linked tray Specify the paper size loaded in each tray Notes Letter is the U S factory default setting A4 is the international factory default setting ftwo trays contain paper of the same size and type and the trays have the same settings then the trays are automatically linked The multipurpose feeder may also be linked When one tray is empty the print job continues using the linked tray Understanding the printer menus Tray x Type Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored P
57. Do print irregularities still appear Step 6 Go to step 7 The problem is solved Step 7 Replace the photoconductor unit and then resend the print job Warning Potential Damage Do not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems Do print irregularities still appear Print is too dark P ABC DEF Action Step 1 a From the Quality menu on the control panel reduce the toner darkness Note 8 is the factory default setting b Resend the print job Is the print still too dark Contact customer support or your service representative Yes Go to step 2 The problem is solved The problem is solved Troubleshooting 220 Action Yes No Step 2 Go to step 3 Do one or more of the a From the control panel set the paper type texture and weight in the following Paper menu to match the paper loaded in the tray Specify the paper b Resend the print job type texture and weight from the tray settings to Is the t t to the type texture and ht of th loaded s the tray set to the type texture and weight of the paper loade atehithe paper loaded in the tray Change the paper loaded in the tray to match the paper type texture and weight specified in the tray settings Step 3 Go to step 4 The problem is solved a Depending on your operating system specify the paper
58. G doors C J and H finisher bin Doors C and G finisher bin Area G doors C J and H finisher bin x page jam open door D and clear all jammed paper 24y xx x page jam slide the 3000 sheet tray and open door D 24y xx x page jam slide the 3000 sheet tray and open door F 24y xx x page jam open doors G H and J and clear jammed paper 4yy xx x page jam press latch to access area G Leave paper in bin 40y xx x page jam open door H and rotate knob H6 clockwise Leave paper in bin 426 xx 428 xx Open door D and then remove the jammed paper Pull out the tray and then remove the jammed paper Pull the 3000 sheet tray and then remove the jammed paper from the side of the tray Open door F and then remove the jammed paper Open door G and then remove the jammed paper Open door H and then remove the jammed paper Slide the staple finisher to the left and then remove the jammed paper Open door H and then remove the jammed paper x page jam clear jammed paper from multipurpose feeder 200 xx 1 Remove all paper from the multipurpose feeder 2 Remove the jammed paper Clearing jams 163 3 Open door C to remove any paper fragments Note Make sure that door C does not hit any cable attached to the printer 4 Close door C 5 Flexthe sheets back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the
59. HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Fuser area Clearing jams 172 Below the fuser area Duplex area Above the duplex area 7 Close door C and then slide the 3000 sheet tray back into place x page jam open doors G H and J and clear jammed paper Leave paper in bin 4yy xx 1 Open door G and then remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 173 2 Open door J and then lift handle J1 to its upright position 3 Open doorH 4 Remove the jammed paper from any of the following locations Note Make sure that all paper fragments are removed Clearing jams 174 Door J Areas H1 and H2 Clearing jams 175 Areas H3 and H4 Area H6 5 Close Door H 6 Open door C and then remove the jammed paper Note Make sure that door C does not hit any cable attached to the printer Clearing jams 176 Notes Make sure that all paper fragments are removed f the 3000 sheet tray is installed then slide the tray to the right to open the door 7 Close door C x page jam press latch to access area G Leave paper in bin 40y xx 1 Remove all paper from the staple finisher bin 2 Pressthe latch and slide the staple finisher to the left and then remove the jammed paper Notes Make sure that
60. LEXMARK MS910 Series User s Guide June 2014 www lexmark com Contents 2 Contents Safety luu MM T M S O Learning about the printer eese eee ence eee ee eee eene eene enne enses eese Finding information about the printer sess nnne nn nnn nennen nena 8 Connecting the printer to an outlet esses eene nnne nennen nenne th nans nass nnns en rasan seen nnn 9 Selecting a location for the printer retia ettet a En EU na eene Renta ace ius aE Ve adn 9 Printer conflguratiOns scissa e rn pete e Feud e eai i a ar a a a SERERE red Er rae ER Pero acie 10 Understanding the printer control panel eese 13 Using the control panel sireenin anueiai Fee eub vo ee sas ode de eoe e Padus bee eru bee re aae uda denn eu 13 Understanding the colors of the Sleep button and indicator lights c cscsccssscceceececessesessssssssseneaes 13 Understanding the home SCreeN ssssscccccceeesssssnsaeeeceecccsscsnssseaeeseeeeceesesnsseseeeeesesessensaaseseeeeeeseeeseeeses 14 Using the touch screen DUttOns cccccecessssssseececcececeseesnsausaecececscessesueasaueseeeeeescesesnsnueseesesessesseeeeeeeesees 15 Setting up and using the home screen applications 17 Finding the IP address of the printer ccccccccsssssssecececescessessssseeeeescessessecuseeceeces
61. Lower settings conserve more energy but may require longer warm up times Select a high setting if the printer is in constant use Under most circumstances this keeps the printer ready to print with minimum warm up time Allow the printer to print even when the display is off Note Allow printing with display off is the factory default setting Understanding the printer menus Use Timeouts Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month 104 To Set the amount of time before the printer enters Hibernate mode Note 3 days is the factory default setting Timeouts Hibernate Timeout on Connection Do Not Hibernate Hibernate Timeouts Screen Timeout 15 300 sec Timeouts Prolong Screen Timeout On Off Timeouts Print Timeout Disabled Set the printer to Hibernate Timeout even when there is an active Ethernet connection Note Hibernate is the factory default setting Set the amount of time in seconds the printer waits before returning to Ready state Note 30 sec is the factory default setting Set the printer to continue a specified job without returning to the home screen when the screen timeout timer expires Note Off is the factory default setting Set the amount of time in seconds the printer waits to receive an end of job message before canceling the rest of the print job Notes 1 255 sec 90 sec is the factory d
62. Notes Fastbytes Fastbytes is the factory default setting It provides compatibility with most existing parallel ports and is the recommended setting Standard tries to resolve parallel port communication problems Honor Init Determine if the printer honors printer hardware initialization requests from the On computer Off Notes Parallel Mode 2 On Off Mac Binary PS On e Off is the factory default setting The computer requests initialization by activating the Init signal from the parallel port Many personal computers activate the Init signal each time the computer is turned on Determine if the parallel port data is sampled on the leading or trailing edge of a strobe Note On is the factory default setting Set the printer to process Macintosh binary PostScript print jobs Serial x menu Notes Off Auto Auto is the factory default setting Off filters print jobs using the standard protocol On processes raw binary PostScript print jobs ENA Address Set the network address information for an external print server YYY YYY YYV VVY Note This menu item is available only if the printer is attached to an external print server through the USB port ENA Netmask Set the netmask information for an external print server YYY YYY YYV VVY Note This menu item is available only if the printer is attached to an external print server through the USB port ENA Gateway Set the gateway information for an external print se
63. Off Auto Print Recovery Jam Assist On Off Let the printer automatically continue printing from certain offline situations when not resolved within the specified time period Note Disabled is the factory default setting Specify whether the printer reprints jammed pages Notes Auto is the factory default setting The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks On sets the printer to always reprint jammed pages Off sets the printer to never reprint jammed pages Set the printer to automatically check for jammed paper Note On is the factory default setting Print Recovery Page Protect Off On Let the printer successfully print a page that may not have printed otherwise Notes Off is the factory default setting This prints a partial page when there is not enough memory to print the whole page On sets the printer to process the whole page so that the entire page prints 106 Understanding the printer menus Press Sleep Button Do nothing Sleep Hibernate Determine how the printer responds when pressing the Sleep button while the printer is idle Notes Sleep is the factory default setting Sleep or Hibernate sets the printer to operate at a lower power configuration f the printer is in Sleep mode then the display appears off and the Sleep button turns amber Touch anywhere on the display or press
64. PCL SmartSwitch On off To Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it regardless of the default printer language Notes Onis the factory default setting When set to Off the printer does not examine incoming data The printer uses PostScript emulation if PS SmartSwitch is set to On It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to Off Understanding the printer menus Use PS SmartSwitch On Off NPA Mode On Off Auto 89 To Set the printer to automatically switch to PS emulation when a print job received through a serial port requires it regardless of the default printer language Notes Onis the factory default setting When set to Off the printer does not examine incoming data The printer uses PCL emulation if PCL SmartSwitch is set to On It uses the default printer language specified in the Setup menu if PCL SmartSwitch is set to Off Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes Auto is the factory default setting Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Parallel Buffer Disabled Auto 3K to maximum size allowed Job Buffering Off On Auto Se
65. Ra ETE Rena ad nad 33 Attaching cables iit ett a ER S RR ER RENS EORR E Re FRE DRE TEN VR REA SE VR EUR YR ERR RR a RR ORT Ead EY ERU eed TUE 39 Setting up the printer SoftWare avner eieren enu E Aau E aa Ea E aa a iiaa 40 Networking RATE 41 Verifying ea uidi e EEP 45 Loading paper and specialty media eeeeeeeeeeseeeesseesssscesescccececscccescseccese lO Setting the paper size and type cette niae x ete tabac Ced ea Po a ERN REX a RR a yard ERRARE NE RARE Re ex ead 46 Contents 3 Configuring Universal paper settings esses eene nnnnnnn nnne nennen tenni nn nas es rss annes as esis 46 boading trays eere etae Fee RE EI ARR RENE SS EUREN Ee Gas e RUNS PA RE S EUR des ERR E EXTE ERE ELE AN AR FE a Oa od ga E UHR 46 Loading the multipurpose feeder essen nennen nenne neni nnnn nnne nene ne nnns nas rsen anne nnns 48 Linking and nlinking trays econtra andes ener re ede eae Nen ere dae eec Tae idate 51 Paper and specialty media guide eere eere eren ee eene DI Using specialty media reote reete ette terere ecl a eee Ene deae Dre uade eR a 53 Paper guideline Sanoi eret en ere ee eere e a RR UNE ENR REESE ea eae EE Need Vo aea a re oa dre ae E Re a 55 Supported paper sizes types and WEIGNHS cccessssssssseeceecesssesnseseeeeceececesseusaeeeecescessesnsausaeesesesenees 58 Printing forms and a document a r a n e eaea a E a EE e
66. ST Set the printer to use the applicable daylight saving time DST start and end times On associated with the printer Time Zone setting Off Note On is the factory default setting Enable NTP Enable Network Time Protocol which synchronizes the clocks of devices on a On network Off Notes Onisthe factory default setting The setting is turned off if you manually set the date and time Settings menu General Settings General Settings menu Display Language Set the language of the text that appears on the printer display English Note Not all languages are available for all printers and you may Francais need to install special hardware for those languages to appear Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Understanding the printer menus 99 Eco Mode Minimize the use of energy paper or specialty media Off Notes Energy Energy Paper e Off is the factory default setting This resets the printer to its factory default settings Paper Energy minimizes the power used by the printer Performance may be affected but print quality is not Energy Paper minimizes the use of power and paper specialty media Paper minimizes the amount of paper and specialty media needed for a print job Performance may be affected but print quality is not
67. Step 2 From the control panel set the paper size and type in the Paper menu to match the paper loaded in the tray Do the paper size and type match the paper loaded in the tray Yes Go to step 2 Go to step 3 214 The problem is solved Do one or more of the following Specify the paper size from the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper size specified in the tray settings Step 3 a Depending on your operating system specify the paper size from Printing Preferences or from the Print dialog b Resend the print job Is the page or image clipped Step 4 a Clean the charger and the printhead lens b Resend the print job Is the page or image clipped Step 5 a Remove and then reinstall the photoconductor unit Warning Potential Damage Do not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems b Resend the print job Is the page or image clipped Go to step 4 Go to step 5 Contact customer support The problem is solved The problem is solved The problem is solved Troubleshooting Gray background on prints Leading edge 08 Trailing edge Action Step 1 a From the Quality menu on the control panel decrease the toner darkness b Resend the print job Did the gray background d
68. TABILITY FITNESS FOR A PARTICULAR PURPOSE AND SATISFACTORY QUALITY ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES EXPRESS OR IMPLIED WILL APPLY AFTER THIS PERIOD ALL INFORMATION SPECIFICATIONS PRICES AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE Limitation of liability Your sole remedy under this limited warranty is set forth in this document For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this limited warranty you may recover actual damages up to the limit set forth in the following paragraph Lexmark s liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable IN NO EVENT WILL LEXMARK BE LIABLE FOR ANY LOST PROFITS LOST SAVINGS INCIDENTAL DAMAGE OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES This is true even if you advise Lexmark or a Remarketer of the possibility of such damages Lexmark is not liable for any claim by you based on a third party claim This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark Lexmark s and its Suppliers and Remarketers limitations of remedies are not cumulative Such S
69. Too many trays attached 58 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the extra trays 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on Tray x paper size unsupported Replace with a supported paper size Unformatted flash detected 53 Try one or more of the following From the printer control panel touch Continue to stop the defragmentation and continue printing Format the flash memory Note If the error message remains then the flash memory may be defective and needs to be replaced Unsupported disk Remove the unsupported printer hard disk and then insert a supported one Troubleshooting 199 Unsupported option in slot x 55 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the unsupported option card from the printer controller board and then replace it with a supported card 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on Waste toner bottle nearly full 82 xy You may need to order a waste toner bottle If necessary touch Continue on the printer control panel to clear the message and continue printing Weblink server not set up Contact system administrator From the printer control panel touch Continue to clear the message Note If the message appears again then contact your system support person Solving printer prob
70. a button on the control panel to wake the printer from Sleep mode e f the printer is in Hibernate mode then the display is completely off and the Sleep button turns amber and is blinking Press and Hold Sleep Button Do nothing Sleep Hibernate Determine how the printer responds when pressing the Sleep button for 3 seconds or longer while the printer is idle Notes Do Nothing is the factory default setting Sleep or Hibernate sets the printer to operate at a lower power configuration e f the printer is in Sleep mode then the display appears off and the Sleep button turns amber Touch anywhere on the display or press a button on the control panel to wake the printer from Sleep mode Factory Defaults Do Not Restore Restore Now Restore the printer settings to the factory default settings Notes Do Not Restore is the factory default setting This keeps the user defined settings Restore Now returns all printer settings to the factory default settings except Network Ports menu settings All downloads stored in RAM are deleted Downloads stored in flash memory or on a printer hard disk are not affected Export Configuration Package Export Flash Drive Print Settings menu Export the printer configuration file to a flash drive Copies 1 999 Specify a default number of copies for each print job Note 1 is the factory default setting Understanding the printer menus
71. aE ER 64 Printing from a flash drive or mobile device eese eene enne enne nennen nnn 65 Printing confidential and other held jODS csssscscccccccesssssnsnseceeceescesessnsaeeceeeceseeesessensseseeeeeessseseesensees 67 Printing information paBes u tte eroe e bor er RE eene RR RR deca aa er e e ee En DuRe BERT Me See eae eaS 68 Canceling a print JOD n ret eH Dee ete e codon ente eer E Ree Eee erbe e REL Aen Ra eed oes 69 Understanding the printer menus eeeee eee eee ee eee eee eene ee ees ses TO MSIE ERE 70 Paper Imienu csse dee dede een er deeem o doe e Aad eae Ra He aede e Pea de ooa e ee Ra E Aan Aad 71 Reports MONS A ruiz eet etes E ee b Eoi veta e Ee aeree tore Go n Ee Ede S 80 Network Ports tenu b ceat teeeo ette eee ee tec T ve Lebe boe eee ENT Ue toe e OE EE HL Ce e vic ed e eto 81 Security EI FU o oos ceo o coe oed sa Ye tee rer eo tro Te e Ye Due treo eu E o eo usu ENERE Pup EE Teu reo eV geras Use cepi e ees V Lover Ps 94 Settings mena 3 ae ean ied ede hte aa inl aa tine aaah beets 98 Help tnetili o rte eer ta salva oi e EE nats tes Sand ev nue Ser ER e E ERE SHER AEN lous SE E AEN RARE E RANK APR ER TE OR a aH 120 Saving money and the environment eee sees eee eene eee eee ee 122 SAVING paper aNd toner esee et t e iege cues ERU FOX EAE TRE e sua RENT GEN ERR RE eu RR RR ra EX IE AUS eee 122 NEMIISIETIUISATPS ET
72. active bin To reset the active bin for a linked set of bins Cancel the print job Load staples Try one or more of the following Replace or insert the staple cartridge in the finisher For instructions on inserting or replacing a staple cartridge in the finisher touch More information on the printer control panel From the printer control panel touch Continue to clear the message and continue printing From the printer control panel touch Cancel job to cancel the print job Troubleshooting 192 Load staples G11 G12 Try one or more of the following Replace or insert the staple cartridge into the finisher For instructions on replacing or inserting the staple cartridge into the finisher touch More information on the control panel From the control panel touch Continue to clear the message and continue printing Cancel the print job x maintenance kit very low 80 xy You may need to replace the maintenance kit very soon For more information go to the Lexmark support Web site at http support lexmark com or contact customer support and then report the message If necessary touch Continue to clear the message and continue printing Memory full 38 Try one or more of the following From the control panel touch Cancel job to clear the message Touch Reset active bin to reset the active bin for a linked set of bins Install additional printer memory Network x software error 54 Tr
73. all the printer software For more information see Installing the printer on page 40 Note The printer software is available at http support lexmark com b Resend the print job Do the jobs print The problem is solved The problem is solved Go to step 6 Contact customer support Troubleshooting Tray linking does not work Notes The trays can detect paper length 212 The multipurpose feeder does not automatically detect the paper size You must set the size from the Paper Size Type menu Action Step 1 and type Check if the paper guides are in the correct positions for the size of the paper loaded in each tray Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray b Resend the print job Do the trays link correctly a Open the trays and then check if they contain paper of the same size Yes The problem is solved No Go to step 2 Step 2 The problem is solved Contact customer a Fromthe printer control panel set the paper size and type in the Paper support menu to match the paper loaded in the trays to be linked Note The paper size and type must match for trays to be linked b Resend the print job Do the trays link correctly V A Unexpected page breaks occur Action Yes No Increase the printing timeout a From the home screen navigate to x gt Settings
74. alled and the printer is turned on verify that the printer is set up correctly by printing the following Menu settings page Use this page to verify that all printer options are installed correctly A list of installed options appears toward the bottom of the page If an option you installed is not listed then it is not installed correctly Remove the option and then install it again Network setup page If your printer has Ethernet or wireless capability and is attached to a network then print a network setup page to verify the network connection This page also provides important information that aids network printing configuration Printing a menu settings page From the home screen navigate to E Reports Menu Settings Page Printing a network setup page If the printer is attached to a network then print a network setup page to verify the network connection This page also provides important information that aids network printing configuration 1 From the home screen navigate to A Reports Network Setup Page 2 Check the first section of the network setup page and confirm that the status is Connected Ifthe statusisNot Connected then the LAN drop may not be active or the network cable may be malfunctioning Consult a system support person for a solution and then print another network setup page Loading paper and specialty media 46 Loading paper and specialty media The selection and handling of paper
75. and specialty media can affect how reliably documents print For more information see Avoiding jams on page 160 and Storing paper on page 58 Setting the paper size and type From the home screen navigate to x 5 Paper Menu gt Paper Size Type gt select a tray gt select the paper size or type gt ZS Configuring Universal paper settings The Universal paper size setting is a user defined setting that lets you print on paper sizes that are not preset in the printer menus 1 From the home screen navigate to A Paper Menu gt Universal Setup 2 Select a unit of measure and then set the portrait width and height 3 Apply the changes Loading trays CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull out the tray Note Do not remove trays while a job prints or while Busy appears on the printer display Doing so may cause a jam Loading paper and specialty media 47 2 Squeeze and slide the paper guides to the correct position for the size of the paper you are loading 3 Flexthe sheets back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface Loading paper and specialty media 48 4 Load the paper stack with the printable side faceup Notes Load printable side facedown for duplex printing Load pre punched paper
76. ange the current mDNS setting Yes Note Yes is the factory default setting No DNS Server Address View or change the current DNS server address Backup DNS Server Address View or change the backup DNS server addresses Backup DNS Server Address 2 Backup DNS Server Address 3 Enable HTTPS View or change the current HTTPS setting Yes Note Yes is the factory default setting No IPv6 menu To access the menu navigate to any of the following Network Ports menu gt Standard Network gt Standard Network Setup gt IPv6 Network Ports menu gt Network x gt Network x Setup gt IPv6 Note This menu is available only in network printers or printers that are attached to print servers Use LES Enable IPv6 Enable IPv6 in the printer On Note On is the factory default setting Off Auto Configuration Specify whether or not the network adapter accepts the automatic IPv6 On address configuration entries provided by a router Off Note On is the factory default setting Set Hostname Set the host name View Address Note These settings can be changed only from the Embedded Web Server View Router Address Enable DHCPv6 Enable DHCPv6 in the printer On Note On is the factory default setting Off Wireless menu Note This menu is available only in printers connected to a wireless network or printer models that have a wireless network adapter To access the menu navigate to Understanding t
77. anty service you may be required to present proof of original purchase You may be required to deliver your product to the Remarketer or Lexmark or ship it prepaid and suitably packaged to a Lexmark designated location You are responsible for loss of or damage to a product in transit to the Remarketer or the Lexmark designated location When warranty service involves the exchange of a product or part the item replaced becomes the property of the Remarketer or Lexmark The replacement may be a new or repaired item The replacement item assumes the remaining warranty period of the original product Replacement is not available to you if the product you present for exchange is defaced altered in need of a repair not included in warranty service damaged beyond repair or if the product is not free of all legal obligations restrictions liens and encumbrances As part of your warranty service and or replacement Lexmark may update the firmware in your printer to the latest version Firmware updates may modify printer settings and cause counterfeit and or unauthorized products supplies parts materials such as toners and inks software or interfaces to stop working Authorized use of genuine Lexmark products will not be impacted Before you presentthis product for warranty service remove all print cartridges programs data and removable storage media unless directed otherwise by Lexmark For further explanation of your warranty alterna
78. aper Light Paper Heavy Paper Rough Cotton Custom Type x MP Feeder Size A4 A5 A6 JIS B5 JIS B4 Letter Legal 12x18 11x17 SRA3 A3 Executive Oficio Mexico Folio Statement Universal 72 Specify the type of paper loaded in each tray Notes Plain Paper is the factory default setting for Tray 1 Custom Type x is the factory default setting for all other trays f available a user defined name appears instead of Custom Type x Use this menu to configure automatic tray linking Specify the paper size loaded in the multipurpose feeder Notes Letter is the U S factory default setting A4 is the international factory default setting From the Paper menu set Configure MP to Cassette for MP Feeder Size to appear as a menu The multipurpose feeder does not automatically detect paper size The paper size value must be set Note Only installed trays and feeders are listed in this menu Understanding the printer menus 73 MP Feeder Type Specify the paper type loaded in the multipurpose feeder Plain Paper Card Stock Transparency Notes Plain Paper is the factory default setting From the Paper menu set Configure to Cassette for MP Feeder Type to appear as a menu Recycled Glossy Heavy Glossy Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type x Manual Paper Size Specify the size
79. ard disk is removed from your premises Degaussing Flushes the hard disk with a magnetic field that erases stored data Crushing Physically compresses the hard disk to break component parts and render them unreadable Milling Physically shreds the hard disk into small metal bits Note Most data can be erased electronically but the only way to guarantee that all data is completely erased is to physically destroy each hard disk where data is stored Erasing volatile memory The volatile memory RAM installed in your printer requires a power source to retain information To erase the buffered data simply turn off the printer Erasing non volatile memory Erase individual settings device and network settings security settings and embedded solutions by following these steps 1 Turn off the printer 2 From the control panel hold down 2 and 6 while turning the printer on Release the buttons when the screen with the progress bar appears 3 From the Configuration menu navigate to Restore Factory Defaults gt Erase Printer Memory gt Yes The printer restarts several times during this process 4 Touch Back and then exit the Configuration menu Note The printer performs a power on reset and then returns to normal operating mode Erasing printer hard disk memory 1 Turn off the printer 2 From the control panel hold down 2 and 6 while turning the printer on Release the buttons when the screen with the progress
80. arks URLs into a tree view of folders and file links Note The tree view does not include bookmarks created within Forms and Favorites and the ones in the tree are not usable in Forms and Favorites Held Jobs Display all current held jobs Understanding the printer control panel 15 Touch To 4 USB View select or print photos and documents from a flash drive Note This icon appears only when you return to the home screen while a memory card or flash drive is connected to the printer Access printer menus Note These menus are available only when the printer is in Ready state 6 Status message bar e Show the current printer status such as Ready or Busy Show the status of printer supplies Show intervention messages and the instructions on how to clear them 7 Status Supplies Show a printer warning or error message whenever the printer requires intervention to continue processing View more information on the printer warning or message and on how to clear it 8 Tips View a context sensitive help information M A These may also appear on the home screen Touch aK Search Held Jobs Search current held jobs Jobs by user Access print jobs saved by user Profiles and Apps Access profiles and applications Features Description Attendance message alert If an attendance message affects a function then this icon appears and the red indicator light blinks
81. ations configuring 159 supported flash drives 66 supported paper sizes 58 finisher 61 supported paper types finisher 61 printer 60 supported paper weights finisher 61 printer 60 switch printer 149 I TCP IP menu 84 The device is operating in safe mode Some print options may be disabled or provide unexpected results 198 tips card stock 53 labels paper 54 on using envelopes 53 transparencies 55 tips on using envelopes 53 tips on using letterhead 54 toner cartridge ordering 134 replacing 143 toner cartridges recycling 125 toner darkness adjusting 65 Too many flash options installed 58 198 Too many trays attached 58 198 touch screen buttons using 15 transfer module replacing 152 transfer roller replacing 155 transparencies tips 55 Tray x paper size unsupported 198 trays linking 51 52 loading 46 unlinking 51 52 troubleshooting an application error has occurred 232 cannot open Embedded Web Server 232 checking an unresponsive printer 199 contacting customer support 233 solving basic printer problems 199 troubleshooting display printer display is blank 201 troubleshooting paper feed message remains after jam is cleared 205 troubleshooting print envelope seals when printing 207 error reading flash drive 207 held jobs do not print 206 incorrect characters print 208 incorrect margins on prints 216 jammed pages are not reprinted 204 job prints from wrong tray 208 job prints on wrong paper 208 j
82. ations to this equipment Unauthorized changes or modifications could void the user s authority to operate this equipment Note To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations Licensing notices All licensing notices associated with this product can be viewed from the CD NNOTICES directory of the installation software CD Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296 Note Some modes may not apply to your product 1 meter average sound pressure dBA Printing 54 one sided 55 two sided Ready 28 Values are subject to change See www lexmark com for current values Notices 237 Waste from Electrical and Electronic Equipment WEEE directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union We encourage the recycling of our products If you have further questions about recycling options visit the Lexmark Web site at www lexmark com for your local sales office phone number India E Waste notice This product complies with the India E Waste Management and Handling Rul
83. ault is the factory default setting for Message to Display Home screen customization Change Language Search Held Jobs Held Jobs USB Drive Profiles and Apps Bookmarks Jobs by user Forms and Favorites Background and Idle Screen Eco Settings Change the icons and buttons that appear on the control panel For each icon or button select from the following options Display Do not display Notes Display is the factory default setting for Search Held Jobs Held Jobs USB Drive Forms and Favorites Background and Idle Screen and Eco Settings Do not display is the factory default setting for Change Language Profiles and Apps Bookmarks and Jobs by user Date Format MM DD YYYY DD MM YYYY YYYY MM DD Format the printer date Notes MM DD YYYY is the U S factory default setting DD MM YYYY is the international factory default setting Time Format 12 hour A M P M 24 hour clock Screen Brightness 20 100 Audio Feedback Button Feedback On Off Volume 1 10 Format the printer time Note 12 hour A M P M is the factory default setting Specify the brightness of the control panel screen Note 100 is the factory default setting Set the audio volume for the buttons Notes Onisthe factory default setting for Button Feedback Sis the factory default setting for Volume Understanding the printer menus Use Show Bookmarks Yes No Web Page Refresh Rate 30 300 Contact Na
84. ay and open door D 24y xx 168 Cartridge low 88 xy 186 Cartridge nearly low 88 xy 186 Cartridge very low 88 xy 186 Change paper source to custom string load orientation 186 Disk full G2 188 Disk must be formatted for use in this device 188 Disk near full Securely clearing disk space 188 Empty the hole punch box 188 Error reading USB drive Remove USB 188 Error reading USB hub Remove hub 188 Incorrect paper size open paper source 34 188 Insert hole punch box 189 Insert Tray x 189 Insufficient memory for Flash Memory Defragment operation 37 189 Insufficient memory to collate job 37 189 Insufficient memory to support Resource Save feature 35 189 Insufficient memory some Held Jobs were deleted 37 189 Insufficient memory some held jobs will not be restored 37 189 Insufficient space between paper stacks in Tray 3 190 Load paper source with custom string paper orientation 190 Load paper source with custom type name paper orientation 190 Load paper source with paper size paper orientation 190 Load paper source with paper type paper size paper orientation 190 Index Load Multipurpose Feeder with custom string paper orientation 190 Load Multipurpose Feeder with custom type name paper orientation 191 Load Multipurpose Feeder with paper size paper orientation 191 Load Multipurpose Feeder with paper type paper size paper o
85. b sites including the Embedded Web Server Are the Web proxy servers disabled Step 6 The problem is solved Contact customer Access the Embedded Web Server again by typing the correct IP address support in the address field Did the Embedded Web Server open Contacting customer support When you contact customer support you will need to be able to describe the problem you are experiencing the message on the printer display and the troubleshooting steps you have already taken to find a solution You need to know your printer model type and serial number For more information see the label at the back of the printer The serial number is also listed on the menu settings page Lexmark has various ways to help you solve your printing problem Visit the Lexmark Web site at http support lexmark com and then select one of the following p Tech Library You can browse our library of manuals support documentation drivers and other downloads to help you solve common problems EY E mail You can send an e mail to the Lexmark team describing your problem A service representative will respond and provide you with information to solve your problem Live chat You can chat directly with a service representative They can work with you to solve your printer problem or provide assistance through Assisted Service where the service representative can remotely connect to your computer through the Internet to
86. bar appears 3 From the Configuration menu navigate to Restore Factory Defaults Erase Hard Disk select the method to erase the hard disk memory Yes Note This process can take from several minutes to more than an hour during which the printer is unavailable for other user tasks 4 Touch Back and then exit the Configuration menu Note The printer performs a power on reset and then returns to normal operating mode Securing the printer 128 Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen Note Some printer models may not have a hard disk installed 1 2 Turn off the printer From the control panel hold down 2 and 6 while turning the printer on Release the buttons only when the screen with the progress bar appears Touch Disk Encryption Enable Note Enabling disk encryption erases the contents of the hard disk Touch Yes to proceed with disk wiping Notes Do not turn off the printer during the encryption process Doing so may result in loss of data Disk encryption can take from several minutes to more than an hour during which the printer is unavailable for other user tasks Astatus bar indicates the progress of the disk wiping task After the disk is encrypted the printer returns to the Enable Disable screen Touch Back and then exit the Configuration menu Note The printer perf
87. both sides of the printer to lift it Make sure your fingers are not under the printer when you set it down Make sure there is adequate clearance around the printer Use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer A CAUTION SHOCK HAZARD To avoid the risk of electrical shock when cleaning the exterior of the printer unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding A CAUTION SHOCK HAZARD Make sure that all external connections such as Ethernet and telephone system connections are properly installed in their marked plug in ports Safety information 7 This product is designed tested and approved to meet strict global safety standards with the use of specific manufacturer s components The safety features of some parts may not always be obvious The manufacturer is not responsible for the use of other replacement parts This product produces ozone during normal operation and is equipped with a filter designed to limit ozone concentrations to lev
88. ceeeceeeessesesessssseeseeceeeeeessesesen erene 133 Ordering supplies rere reentry Pepe tet EO Te iere ER ETE PAAR eS bn pe Ene T RINT eee ee pet 134 Ordering a 300K maintenance Kit sess enne nn nn nn nasse enne nnne a nnns 135 Storing parts and sSupplies 2 ea geor e e E Ice SERRE gerant eeu lesenddesuannands Re ELE E One Rae DEIN NEU 135 Replacing supplies Art eco ere eee e eret e eter arrested ce peris 136 Replacing the 300K maintenance Kit cccsecccccceccsscesssesensneseeeeceeceseessensaueceeceecssesesesessueeeeeeeeseeseeeeeeess 147 Moving the printer 1 etre he ERIT DP E ERAI re Et NU ve tina OE aia 157 Managing the priDter eoe ocu eae ena on wea Eoo vedo eere ov e e yep Au conu xu Eve ena i iois LDO Checking the virtual display irte e RR eee eI Eure redo T rene e eae aaa 158 MIAVIETepd EE 158 Copying printer settings to other printers ee nenne nnns nnns 158 Configuring supply notifications from the Embedded Web Servel cssssessssseceeceessessssnsnaeeeeeeeeess 159 Restoring factory default settings eene enne nene nennen nnns rsen ia iiaa 159 Clearing FANS 5 cie diee aide pedit a e e nr uh ru vo pos Vues oni vess erate aeu bus dsxed ede LOU Avoiding jaIms eec ott oec E at le oes cae PAGS ah cea Ehre rtu as et ene OER osu Tenet NES dee D eer 160 Understanding jam messages and lOCations scssesssssceceeecescesessesnsnseseccesceecessesesnsauseseseceesessssenees 1
89. cing supplies section of the User s Guide Troubleshooting 195 Note If you do not have a replacement cartridge then see the Ordering supplies section of the User s Guide or visit www lexmark com Replace cartridge printer region mismatch 42 xy Install a toner cartridge that matches the region number of the printer x indicates the value of the printer region y indicates the value of the cartridge region x and y can have the following values Printer and toner cartridge regions Region number Region 1 United States Canada 2 European Economic Area EEA Switzerland 3 Asia Pacific Australia New Zealand 4 Latin America 5 Africa Middle East rest of Europe 9 Invalid J Notes The x and y values represent xy in the code that appears on the printer control panel Thexand y values must match for printing to continue Replace x maintenance kit O estimated pages remain 80 xy The printer is scheduled for maintenance For more information go to the Lexmark support Web site at http support lexmark com or contact your service representative and then report the message Replace missing photoconductor 31 xy Install the missing photoconductor unit to clear the message For more information see Replacing a photoconductor unit on page 136 Replace missing waste toner bottle 82 xy Install the missing waste toner bottle to clear the message For more information see the in
90. d to the USB port The printer hard disk contains print jobs that were stored when the hard disk was installed in a different printer model From the printer control panel touch Continue to clear the message Defective flash detected 51 Try one or more of the following Replace the defective flash memory card From the printer control panel touch Continue to ignore the message and continue printing Cancel the current print job Troubleshooting 188 Disk full 62 Try one or more of the following From the control panel touch Continue to clear the message and continue printing Touch Reset active bin to reset the active bin for a linked set of bins Delete fonts macros and other data stored in the printer hard disk Install a hard disk with larger capacity Disk must be formatted for use in this device From the printer control panel touch Format disk to format the printer hard disk and clear the message Note Formatting deletes all the files stored in the printer hard disk Disk near full Securely clearing disk space Try one or more of the following Touch Continue to clear the message and continue printing Delete fonts macros and other data stored on the printer hard disk Install a hard disk with higher capacity Empty the hole punch box Try one or more of the following Empty the hole punch box Select Continue on the printer control panel to clear the message and continue pri
91. drive must be attached to the printer The audit log can be downloaded from the Embedded Web Server and saved on a computer Delete Log Specify whether or not audit logs are deleted Yes Note Yes is the factory default setting No Configure Log Specify how and whether or not audit logs are created Enable Audit Notes Yes No Enable Audit determines if events are recorded in the secure audit log and remote syslog No is the factory default setting Enable Remote Syslog ye SR y g No Enable Remote Syslog determines if logs are sent to a remote server No is the Y factory default setting es Remote Syslog Facility 0 23 Severity of events to log 0 7 Remote Syslog Facility determines the value used to send logs to the remote syslog server 4 is the factory default setting e If the security audit log is activated then the severity value of each event is recorded 4 is the factory default setting Set Date and Time menu Use Current Date and Time ammm Show the current date and time settings for the printer Manually Set Date and Time input date time Enter the date and time Notes e Manually setting the date and time sets Enable NTP to No The wizard lets you set the date and time in YYYY MM DD HH MM format Understanding the printer menus 98 Use To Time Zone Select the time zone list of time zones Note GMT is the factory default setting Automatically observe D
92. e Do not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems b Resend the print job Do horizontal voids appear on prints Step 4 a Clean the charger and the printhead lens b Resend the print job Do horizontal voids appear on prints Go to step 4 Go to step 5 The problem is solved The problem is solved Step 5 Replace the photoconductor unit and then resend the print job Do horizontal voids appear on prints Incorrect margins on prints Contact customer support The problem is solved Troubleshooting Action Step 1 a Move the width and length guides in the tray to the correct positions for the paper size loaded b Resend the print job Step 2 From the printer control panel set the paper size in the Paper menu to match the paper loaded in the tray Does the paper size match the paper loaded in the tray Yes The problem is solved Go to step 3 217 Go to step 2 Are the margins correct Do one or more of the following Specify the paper size from the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper size specified in the tray settings Step 3 a Depending on your operating system specify the paper size from Printing Preferences or from the Print dialog b Resend the print job Are
93. e The staple finisher is supported only in select printer models 1 Press the latch on the staple finisher and then slide the finisher to the left Maintaining the printer 139 2 Remove the staple cartridge holder Maintaining the printer 140 6 Slide the finisher back into place Replacing the staple cartridge in the booklet finisher 1 Open door H and then pull out the booklet maker mates Eam 2 Remove the staple cartridge holder Maintaining the printer 141 3 Remove the empty staple cartridge from the cartridge holder 4 Insert the new cartridge into the cartridge holder E 1 J T gt EY a 5 Push the cartridge holder into the booklet maker until the holder clicks into place 6 Push the booklet maker back into place and then close the door Maintaining the printer 142 Replacing the staple cartridge in the staple hole punch finisher 1 Open door H 2 Remove the staple cartridge holder Maintaining the printer 4 Insert the new cartridge into the cartridge holder 6 Close door H Replacing the toner cartridge 1 Open the top front door 143 Maintaining the printer 144 3 Unpack the new toner cartridge remove the packing material and then shake the cartridge to redistribute the toner um 4 Insert the toner cartridge into the printer 5 Rotate the cartridge clockwise to lock it into place Maintaining the printer 145 6 Close the t
94. e Bin Select a bin for each supported paper type Plain Paper Bin For each type select from the following options Card Stock Bin Disabled Transparency Bin Standard Bin Recycled Bin Bin x Glossy Bin Note Disabled is the factory default setting Heavy Glossy Bin Labels Bin Bond Bin Envelope Bin Rough Envelope Bin Letterhead Bin Preprinted Bin Colored Bin Light Paper Bin Heavy Paper Bin Rough Cotton Bin Custom x Bin x can be any number from 1 to 4 if the appropriate optional bins are installed If multiple bins are assigned the same name then the name appears only once in the bin list Reports menu Reports menu Use To Menu Settings Page Print a report containing information about the paper loaded in trays installed memory total page count alarms timeouts control panel language TCP IP address status of supplies status of the network connection and other information Device Statistics Print a report containing printer statistics such as supply information and details about printed pages Stapler Test Print a report that confirms that the staple finisher is functioning properly Note This menu item appears only when a supported staple finisher is installed Understanding the printer menus 81 Use aK Network Setup Page Print a report containing information about the network printer settings such as the TCP IP address information Note This menu item appears only in netwo
95. e in the area shown while actively printing reading or writing from the memory device Loss of data or a malfunction can occur Printing 66 2 From the control panel touch the document you want to print 3 Specify the number of copies to be printed and then send the job for printing Notes Do not remove the flash drive from the USB port until the document has finished printing f you leave the flash drive in the printer after leaving the initial USB menu screen then touch Held Jobs on the home screen to print files from the flash drive Supported flash drives and file types Notes High speed USB flash drives must support the full speed standard Low speed USB devices are not supported USB flash drives must support the File Allocation Table FAT system Devices formatted with New Technology File System NTFS or any other file system are not supported Recommended flash drives File type Lexar FireFly 512MB and 1GB Documents SanDisk Cruzer Micro 512MB and 1GB pdf Sony 512MB and 1GB xps Images dcx gif jpeg or jpg bmp e pcx tiff or tif png Printing from a mobile device To download a compatible mobile printing application visit www lexmark com mobile Printing 67 Note Mobile printing applications may also be available from your mobile device manufacturer Printing confidential and other held jobs Storing print jobs in the printer 1 From the ho
96. ecting On the sheets in a binder or folder Off Notes e Offis the factory default setting This menu appears only when a supported staple hole punch finisher is installed Hole Punch Mode Specify the number of holes to be created on printed outputs for the purpose of 2 holes collecting the sheets in a binder or folder 3 holes Note This menu appears only when a supported staple hole punch finisher is 4 holes installed Offset Pages Offset pages at certain instances None Notes Between Copies Between Jobs None is the factory default setting Between Copies inserts a blank sheet between each copy of a print job if Collate is set to 1 2 3 1 2 3 If Collate is set to 1 1 1 2 2 2 then a blank page is inserted between each set of printed pages such as after all page 1 s and after all page 2 s Between Jobs sets the same offset position for the entire print job regardless of the number of copies printed This menu appears only when a supported staple finisher is installed Quality menu Use To Print Resolution Specify the printed output resolution in dots per inch 300 dpi Note 600 dpi is the factory default setting 600 dpi 1200 dpi 1200 Image Q i 2400 Image Q J Understanding the printer menus Use Pixel Boost Off Fonts Horizontally Vertically Both directions 113 To Enable more pixels to print in clusters for clarity in order to enhance images horizontally
97. ective 1999 5 CE Magyar Alul rott Lexmark International Inc nyilatkozom hogy a term k megfelel a vonatkoz alapvet k vetelm nyeknek s az 1999 5 EC ir nyelv egy b el r sainak M vi Notices 244 slenska H r me l sir Lexmark International Inc yfir v a essi vara er samr mi vi grunnkr fur og a rar kr fur sem ger ar eru tilskipun 1999 5 EC Italiano Con la presente Lexmark International Inc dichiara che questo questo prodotto conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999 5 CE Latviski Ar o Lexmark International Inc deklar ka Sis izstr d jums atbilst Direkt vas 1999 5 EK b tiskaj m prasibam un citiem ar to saistitajiem noteikumiem Lietuvi iuo Lexmark International Inc deklaruoja kad Sis produktas atitinka esminius reikalavimus ir kitas 1999 5 EB direktyvos nuostatas Malti Bil pre enti Lexmark International Inc jiddikjara li dan il prodott huwa konformi mal ti ijiet essenzjali u ma dispo izzjonijiet o rajn relevanti li jinsabu fid Direttiva 1999 5 KE Nederlands Hierbij verklaart Lexmark International Inc dat het toestel dit product in overeenstemming is met de essenti le eisen en de andere relevante bepalingen van richtlijn 1999 5 EG Norsk Lexmark International Inc erkl rer herved at dette produktet er i samsvar med de grunnleggende krav og vrige relevante krav i direkti
98. ectricity Touch a metal surface on the printer before touching any controller board electronic components or connectors 1 Access the controller board For more information see Accessing the controller board on page 21 2 Unplug the hard disk interface cable from the controller board leaving the cable attached to the hard disk To unplug the cable squeeze the paddle at the plug of the interface cable to disengage the latch before pulling out the cable Additional printer setup 33 3 Remove the screws holding the hard disk in place 4 Remove the hard disk Installing hardware options Order of installation A CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 Ib and requires two or more trained personnel to lift it safely CAUTION TIPPING HAZARD Floor mounted configurations require additional furniture for stability You must use either a printer stand or printer base if you are using multiple input options If you purchased a printer with a similar configuration then you may need additional furniture For more information see www lexmark com multifunctionprinters A CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as w
99. ed a printer with a similar configuration then you may need additional furniture For more information see www lexmark com multifunctionprinters The optional trays come with the following accessories Accessory name Quantity Stabilizing feet 2 Additional printer setup 35 Accessory name Quantity Locking clip 3 Metal bracket 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and from the printer 3 Unpack the optional tray and then remove all packing material Additional printer setup 4 Attach the stabilizing feet to the optional tray Note Make sure the feet click into place 5 Remove the connector cover from the printer 6 Lift the printer using the handles at the sides CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 Ib and requires two or more trained personnel to lift it safely 36 Additional printer setup 7 Align the printer with the tray and then lower the printer into place 9 Open Tray 2 and Tray 3 37 Additional printer setup 10 Secure the tray to the printer using the locking clips and the metal bracket Back Front 11 Reinstall the connector cover 12 Connect the power cord to the printer and electrical outlet 38 Additional printer setup 39 13 Turn on the printer 14 Setthe printer software to recognize the optional tray For more information see Adding available opt
100. ed configurations require additional furniture for stability You must use either a printer stand or printer base if you are using multiple input options If you purchased a printer with a similar configuration then you may need additional furniture For more information see www lexmark com multifunctionprinters Learning about the printer Hardware option Alternative hardware option Staple finisher None 3000 sheet tray None 2 x 500 sheet tray 2500 sheet tray 2500 sheet tray 2 x 500 sheet tray Finisher None Staple hole punch finisher Booklet finisher When using optional trays The 3000 sheet tray is supported only if the optional 2 x 500 or 2500 sheet tray is installed The staple finisher is not supported if another finisher is installed 12 Understanding the printer control panel Understanding the printer control panel Using the control panel Use the 1 Display Show the status of the printer Set up and operate the printer 2 Home button 3 Sleep button Go to the home screen Enable Sleep mode or Hibernate mode The following actions wake the printer from Sleep mode Touching the control panel home screen The following actions wake the printer from Hibernate mode Pressing the Sleep button until the printer wakes Performing a power on reset using the main power switch 5 Stop or Cancel button Enter numbers letters or symbols on the printer
101. efault setting When the timer expires any partially printed page still in the printer is printed and then the printer checks to see if any new print jobs are waiting Print Timeout is available only when using PCL emulation This setting has no effect on PostScript emulation print jobs Timeouts Set the amount of time in seconds the printer waits for additional Wait Timeout data before canceling a print job Disabled Notes 15 65535 sec 40 sec is the factory default setting Wait Timeout is available only when the printer is using PostScript emulation This setting has no effect on PCL emulation print jobs Understanding the printer menus Use Timeouts Job Hold Timeout 5 255 sec Error Recovery Auto Reboot Reboot when idle Reboot always Reboot never 105 To Set the amount of time the printer waits for user intervention before it holds jobs that require unavailable resources and continues to print other jobs in the print queue Notes 30sec is the factory default setting This menu appears only when a formatted printer hard disk is installed Set the printer to restart when an error is encountered Note Reboot always is the factory default setting Error Recovery Max Auto Reboots 1 20 Determine the number of automatic reboots the printer can perform Note 2 is the factory default setting Print Recovery Auto Continue Disabled 5 255 Print Recovery Jam Recovery On
102. ell and unplug any cables going into the printer Install the printer and any options you have purchased in the following order Optional 2 x 500 or 2500 sheet tray Printer Additional printer setup 34 Staple finisher Staple hole punch finisher or booklet finisher Optional 3000 sheet tray Note The staple finisher is not supported if another finisher is installed For more information on installing the finishers and optional trays see the instruction sheet that came with the option Installing optional trays Notes For information on installing the optional 3000 sheet tray see the instruction sheet that came with the option Use the screwdriver located inside the bottom front door of the printer A CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 Ib and requires two or more trained personnel to lift it safely A CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer CAUTION TIPPING HAZARD Floor mounted configurations require additional furniture for stability You must use either a printer stand or printer base if you are using multiple input options If you purchas
103. els well below the recommended exposure limits To avoid high ozone concentration levels during extensive usage install this product in a well ventilated area and replace the ozone and exhaust filters as indicated in the product maintenance instructions CAUTION POTENTIAL INJURY Do not cut twist bind crush or place heavy objects on the power cord Do not subject the power cord to abrasion or stress Do not pinch the power cord between objects such as furniture and walls If any of these things happen a risk of fire or electrical shock results Inspect the power cord regularly for signs of such problems Remove the power cord from the electrical outlet before inspecting it Refer service or repairs other than those described in the user documentation to a service representative A CAUTION SHOCK HAZARD Do not set up this product or make any electrical or cabling connections such as a power cord a fax feature or USB cable during a lightning storm CAUTION TIPPING HAZARD Floor mounted configurations require additional furniture for stability You must use either a printer stand or printer base if you are using multiple input options If you purchased a printer with a similar configuration then you may need additional furniture For more information see www lexmark com multifunctionprinters SAVE THESE INSTRUCTIONS Learning about the printer 8 Learning about the printer Finding information about the printer What are
104. ent job Load paper source with custom type name paper orientation Try one or more of the following Load the tray or feeder with the correct size and type of paper and then touch Finished loading paper on the control panel Touch Reset active bin to reset the active bin for a linked set of bins Cancel the print job Load paper source with paper size paper orientation Try one or more of the following Loadthe tray or feeder with the correct size of paper and then touch Finished loading paper on the control panel Touch Reset active bin to reset the active bin for a linked set of bins Cancel the current job Load paper source with paper type paper size paper orientation Try one or more of the following Load the specified tray or feeder with the correct size and type of paper and then touch Finished loading paper on the control panel Touch Reset active bin to reset the active bin for a linked set of bins Cancel the current job Load Multipurpose Feeder with custom string paper orientation Try one or more of the following Load the feeder with the correct size and type of paper From the control panel touch one of the following Prompt each page paper loaded or Do not prompt paper loaded To clear the message and continue printing Automatically select paper To use the paper loaded in the tray Reset active bin To reset the active bin for a linked se
105. er than ever however the amount of recycled content in a paper affects the degree of control over foreign matter And while recycled papers are one good path to printing in an environmentally responsible manner they are not perfect The energy required to de ink and deal with additives such as colorants and glue often generates more carbon emissions than does normal paper production However using recycled papers enables better resource management overall Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products To gain a better understanding of the impact of printers on the environment the company commissioned a number of life cycle assessments and found that paper was identified as the primary contributor up to 8096 of carbon emissions caused throughout the entire life of a device from design to end of life This is due to the energy intensive manufacturing processes required to make paper Thus Lexmark seeks to educate customers and partners on minimizing the impact of paper Using recycled paper is one way Eliminating excessive and unnecessary paper consumption is another Lexmark is well equipped to help customers minimize printing and copying waste In addition the company encourages purchasing paper from suppliers who demonstrate their commitment to sustainable forestry practices Lexmark does not endorse specific suppliers although a converter s product list for special a
106. ers or curled papers Recycled papers that fail EN12281 2002 European testing Paper weighing less than 60 g m 16 Ib Multiple part forms or documents Paper and specialty media guide 58 For more information about Lexmark visit www lexmark com General sustainability related information can be found at the Environmental Sustainability link Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality For best results store paper where the temperature is 21 C 70 F and the relative humidity is 40 percent Most label manufacturers recommend printing in a temperature range of 18 24 C 65 75 F with relative humidity between 40 and 60 percent Store paper in cartons on a pallet or shelf rather than on the floor Store individual packages on a flat surface Do not store anything on top of individual paper packages Take paper out of the carton or wrapper only when you are ready to load it in the printer The carton and wrapper help keep the paper clean dry and flat Supported paper sizes types and weights The following tables provide information on standard and optional paper sources and the sizes types and weights of paper they support Note For an unlisted paper size select the closest arger listed size Paper sizes supported by the printer Paper size Dimensions Standard Standard 2x500 2500 sheet 3000 sheet Multipurpose Two sided 500 sheet 500 sheet sheet t
107. es 2011 which prohibit use of lead mercury hexavalent chromium polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0 1 by weight and 0 01 by weight for cadmium except for the exemption set in Schedule II of the Rules Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste Consult your local authorities for disposal and recycling options Static sensitivity notice This symbol identifies static sensitive parts Do not touch in the areas near these symbols without first touching the metal frame of the printer Notices 238 ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start up screen is certified to comply with Environmental Protection Agency EPA ENERGY STAR requirements as configured when shipped by Lexmark ENERGY STAR Temperature information Ambient operating temperature 10 to 30 C 50 to 86 F Shipping temperature 10 to 40 C 14 to 104 F Storage temperature and relative humidity 10 to 40 C 14 to 104 F 15 to 8596 RH Laser notice The printer is certified in the U S to conform to the requirements of DHHS 21 CFR Chapter Subchapter J for Class 1 laser products and elsewhere is certified as a Class laser product conforming to the requirements of IEC 60825 1 Class laser products are not considered to be hazardous The printer contains internally a Class IIIb 3b
108. ess Enter Note If you are using a proxy server then temporarily disable it to load the Web page correctly Activating the home screen applications Showing or hiding icons on the home screen 1 Open a Web browser and then type the printer IP address in the address field Note View the printer IP address on the printer control panel home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 2 Click Settings gt General Settings gt Home screen customization A list of basic printer functions appears 3 Select the check boxes to specify which icons appear on the printer home screen Note Cleared check box items are hidden 4 Click Submit Using Background and Idle Screen Description The application lets you customize the background and idle screen of your printer home screen 1 From the home screen navigate to Change Background gt select background to use 2 Touch a Setting up Forms and Favorites Note A later version of this User s Guide may contain a direct link to the Administrator s Guide of this application To check for updates of this User s Guide go to http support lexmark com Setting up and using the home screen applications 19 Use To Streamline work processes by letting you quickly find and print frequently used online forms directly from the printer home screen bookmark is stored From the computer where the bookmark is stored
109. ess the hard disk down until the standoffs are in place Installation warning Hold the hard disk by its edges Touching or pressing on the center of the hard disk may damage it C Insert the plug of the hard disk interface cable into the receptacle of the ISP Note The plugs and receptacles are color coded Additional printer setup 31 To install a hard disk directly on the controller board cage a Align the standoffs of the hard disk to the holes in the controller board cage and then press the hard disk down until the standoffs are in place Installation warning Hold the hard disk by its edges Touching or pressing on the center of the hard disk may damage it c Insert the plug of the hard disk interface cable into the receptacle of the controller board Note The plugs and receptacles are color coded Additional printer setup 32 Removing a printer hard disk Note Use the screwdriver located inside the bottom front door of the printer CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static el
110. etup Page Print a report containing information about the network printer settings such as the TCP IP address Network Card menu To access the menu navigate to either of the following Network Ports Standard Network Standard Network Setup Network Card Network Ports Network x Network x Setup Network Card View the connection status of the wireless network adapter View Card Status Connected Disconnected View Card Speed View the speed of an active wireless network adapter Network Address View the network addresses UAA LAA Job Timeout Set the amount of time it takes for a network print job to be canceled 0 10 225 seconds Notes 90 seconds is the factory default setting Asetting value of 0 disables the timeout e fa value between 1 and 9 is selected then Invalid appears on the display and the value is not saved Understanding the printer menus Banner Page Off On TCP IP menu 84 Allow the printer to print a banner page Note Off is the factory default setting To access the menu navigate to either of the following Network Ports Standard Network Standard Network Setup TCP IP Network Ports Network x Network x Setup TCP IP Note This menu is available only in network printers or printers attached to print servers Use Set Hostname To Set the current TCP IP host name Note This can be c
111. figure MP to Cassette for Multipurpose Feeder to appear as a menu setting Paper Saver Print multiple page images on one side of a paper off Notes 2 Up 3 Up e Off is the factory default setting 4 Up The number selected is the number of page images that are printed per side 6 Up 9 Up 12 Up 16 Up Paper Saver Ordering Specify the positioning of multiple page images when using Paper Saver Horizontal Notes Reverse Horizontal Reverse Vertical Horizontal is the factory default setting Vertical Positioning depends on the number of page images and whether they are in portrait or landscape orientation Paper Saver Orientation Specify the orientation of a multiple page document Auto Note Auto is the factory default setting The printer chooses between portrait and Landscape landscape Portrait D Understanding the printer menus 112 Use To Paper Saver Border Print a border when using Paper Saver None Note None is the factory default setting Solid Staple Job Specify whether printed output is stapled Auto Notes Back Dual Off is the factory default setting Front This menu appears only when a supported staple finisher is installed Off Run Stapler Test Print a report that confirms that the staple finisher is functioning properly Note This menu appears only when a supported staple finisher is installed Hole Punch Specify whether holes are created on printed outputs for the purpose of coll
112. file Notes ifa JVM Out of Memory error occurs then repeat the export process until the configuration file is saved f atimeout occurs and a blank screen appears then refresh the Web browser and then click Apply For multiple applications a Click Settings Import Export b Export or import a configuration file Note When importing a configuration file click Submit to complete the process Additional printer setup 21 Additional printer setup Installing internal options CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Available internal options Memory card DDR2 DIMM Flash memory Fonts Firmware cards Forms and Bar Code PRESCRIBE IPDS Printer hard disk Lexmark Internal Solutions Ports ISP Standard 10 100 1000 Ethernet MarkNet N8350 802 11 b g n wireless print server MarkNet N8352 802 11 b g n wireless print server Accessing the controller board Note Use the screwdriver located inside the bottom front door of the printer CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memo
113. g the printer Checking the virtual display 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 f you are using a proxy server then temporarily disable it to load the Web page correctly 2 Checkthe virtual display that appears in the top left corner of the screen The virtual display works as an actual display would work on a printer control panel Viewing reports You can view some reports from the Embedded Web Server These reports are useful for assessing the status of the printer network and supplies 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 f you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Reports and then click the type of report you want to view Copying printer settings to other printers Note This feature is available only in network printers 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods suc
114. ge for landscape Short Edge assumes binding along the short edge of the page top edge for portrait and left edge for landscape Copies Specify the default number of copies for each print job 1 999 Note 1 is the factory default setting Understanding the printer menus 111 Use LS Blank Pages Specify whether blank pages are inserted in a print job Do Not Print Note Do Not Print is the factory default setting Print Collate Stack the pages of a print job in sequence when printing multiple copies 1 1 1 2 2 2 Note 1 1 1 2 2 2 is the factory default setting 1 2 3 1 2 3 Separator Sheets Specify whether blank separator sheets are inserted off Notes Between Copies Between Jobs Off is the factory default setting Between Pages Between Copies inserts a blank sheet between each copy of a print job if Collate is set to 1 2 3 1 2 3 If Collate is set to 1 1 1 2 2 2 then a blank page is inserted between each set of printed pages such as after all page 1 s and after all page 2 s Between Jobs inserts a blank sheet between print jobs Between Pages inserts a blank sheet between each page of a print job This setting is useful when printing transparencies or when inserting blank pages in a document Separator Source Specify the paper source for the separator sheet Tray x Notes Multipurpose Feeder Tray 1 standard tray is the factory default setting From the Paper menu set Con
115. gt General Settings gt Timeouts b Increase the Print Timeout setting and then touch Submit c Resend the print job Did the file print correctly The problem is solved Check the original file for manual page breaks Troubleshooting Print quality problems Characters have jagged or uneven edges N ABC DEF Action Step 1 a Printafontsamplelistto check if the fonts you are using are supported by the printer 1 From the printer control panel navigate to x Reports Print Fonts 2 Touch PCL Fonts or PostScript Fonts b Use a font that is supported by the printer or install the font that you want to use For more information contact your system support person C Resend the print job Do prints still contain characters that have jagged or uneven edges Step 2 a Use a font that is supported by the printer or install the font that you want to use on your computer For more information contact your system support person b Resend the print job Do prints still contain characters that have jagged or uneven edges M Yes Go to step 2 Contact customer support 213 No The problem is solved The problem is solved Clipped pages or images Leading edge Trailing edge Troubleshooting Action Step 1 a Move the paper guides in the tray to the correct positions for the paper loaded b Resend the print job Is the page or image clipped
116. h as 123 123 123 123 f you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click the Copy Printer Settings 3 Tochange the language select a language from the drop down menu and then click Click here to submit language 4 Click Printer Settings 5 Type the IP addresses of the source and target printers in their appropriate fields Note If you want to add or remove a target printer then click Add Target IP or Remove Target IP 6 Click Copy Printer Settings Managing the printer 159 Configuring supply notifications from the Embedded Web Server You can determine how you would like to be notified when supplies run nearly low low near end of life or reach their end of life by setting the selectable alerts Note The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some supply conditions 1 Open a Web browser and then type the printer IP address 2 Click Settings gt Print Settings gt Supply Notifications 3 From the drop down menu select one of the following notification options Notification Description Off The normal printer behavior for all supplies occurs SNMP Only The printer generates a Simple Network Management Protocol SNMP alert when the supply condition is reached The status of the supply appears on the menus page and status page E mail The printer generates an e mail when the supply condition is reached The status of
117. han 18 kg 40 Ib and requires two or more trained personnel to lift it safely Before moving the printer CAUTION POTENTIAL INJURY Before moving the printer follow these guidelines to avoid personal injury or printer damage Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer fthe printer does not have a caster base but is configured with optional trays then remove the trays Use the handholds located on both sides of the printer to lift it Make sure your fingers are not under the printer when you set it down Make sure there is adequate clearance around the printer Use only the power cord provided with this product or the manufacturer s authorized replacement Warning Potential Damage Damage to the printer caused by improper moving is not covered by the printer warranty Moving the printer to another location The printer and its hardware options can be safely moved to another location by following these precautions Anycart used to move the printer must have a surface able to support the full footprint of the printer Anycart used to move the hardware options must have a surface able to support the dimensions of the hardware options Keep the printer in an upright position Avoid severe jarring movements Shipping the printer When shipping the printer use the original packaging Managing the printer 158 Managin
118. hanged only from the Embedded Web Server IP Address View or change the current TCP IP address Note Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off It also sets Enable BOOTP and Enable RARP to Off on systems that support BOOTP and RARP Netmask View or change the current TCP IP netmask Gateway View or change the current TCP IP gateway Enable DHCP Specify the DHCP address and parameter assignment On Note On is the factory default setting Off Enable RARP Specify the RARP address assignment setting On Note Off is the factory default setting Off Enable BOOTP Specify the BOOTP address assignment setting On Note On is the factory default setting Off Enable AutolP Specify the Zero Configuration Networking setting Yes Note Yes is the factory default setting No Enable FTP TFTP Enable the built in FTP server which lets you send files to the printer using File Transfer Yes Protocol No Note Yes is the factory default setting Enable HTTP Server Enable the built in Web server Embedded Web Server When enabled the printer Yes can be monitored and managed remotely using a Web browser No Note Yes is the factory default setting WINS Server Address View or change the current WINS server address Understanding the printer menus 85 Use aI Enable DDNS View or change the current DDNS setting Yes Note Yes is the factory default setting No Enable mDNS View or ch
119. hat can store device and network settings and user data Type of memory Description Volatile memory Your printer uses standard random access memory RAM to temporarily buffer user data during simple print jobs Non volatile memory Your printer may use two forms of non volatile memory EEPROM and NAND flash memory Both types are used to store the operating system device settings network information bookmark settings and embedded solutions Hard disk memory Some printers have a hard disk drive installed The printer hard diskis designed for device specific functionality This lets the device retain buffered user data from complex print jobs as well as form data and font data Ma A Erase the content of any installed printer memory in the following circumstances The printer is being decommissioned The printer hard disk is being replaced The printer is being moved to a different department or location The printer is being serviced by someone from outside your organization The printer is being removed from your premises for service The printer is being sold to another organization Disposing of a printer hard disk Note Some printer models may not have a printer hard disk installed Securing the printer 127 In high security environments it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the printer or its h
120. he font name font ID and the storage location in the printer The font source abbreviation is R for Resident F for Flash K for Disk and D for Download Symbol Set Specify the symbol set for each font name 10U PC 8 Notes 12U PC 850 10U PC 8 is the US factory default setting 12U PC 850 is the international factory default setting Asymbol set is a set of alphabetic and numeric characters punctuation and special symbols Symbol sets support the different languages or specific programs such as math symbols for scientific text Only the supported symbol sets are shown PCL Emulation Settings Point Size 1 00 1008 00 Change the point size for scalable typographic fonts Notes 12 is the factory default setting Point size refers to the height of the characters in the font One point equals approximately 0 014 inch Point sizes can be increased or decreased in 0 25 point increments PCL Emulation Settings Pitch 0 08 100 Specify the font pitch for scalable monospaced fonts Notes 10 is the factory default setting Pitch refers to the number of fixed space characters per inch cpi Pitch can be increased or decreased in 0 01 cpi increments For nonscalable monospaced fonts the pitch appears on the display but it cannot be changed PCL Emulation Settings Orientation Portrait Landscape Specify the orientation of text and graphics on the page Notes Portrait is the factory defau
121. he printer menus 86 Network Ports Network x Network x Setup Wireless Use To Wi Fi Protected Setup Establish a wireless network and enable network security Start Push Button Method Start PIN Method Notes Start Push Button Method connects the printer to a wireless network when buttons on both the printer and the access point wireless router are pressed within a given period of time Start PIN Method connects the printer to a wireless network when a PIN on the printer is entered into the wireless settings of the access point Enable Disable WPS Auto detection Automatically detect the connection method that an access point with Enable WPS uses Start Push Button Method or Start PIN Method Disable Note Disable is the factory default setting Network Mode Specify the network mode BSS Type Notes Infrastructure Ad hoc Infrastructure is the factory default setting This lets the printer access a network using an access point Ad hoc configures wireless connection directly between the printer and a computer Compatibility Specify the wireless standard for the wireless network 802 11b g Note 802 11b g n is the factory default setting 802 11b g n Choose Network Select an available network for the printer to use View Signal Quality View the quality of the wireless connection View Security Mode View the encryption method for the wireless network AppleTalk menu To access the menu navigate
122. heet tray Note To remove the optional 2 x 500 sheet tray follow the procedure in removing the standard tray ExIe EA 3 Open door C Make sure that it does not hit any cable attached to the printer Note If the 3000 sheet tray is installed slide the tray to open the door Maintaining the printer 151 a 4 Open door D Notes You can only open door D if the optional 2 x 500 or 2500 sheet tray is installed f the 3000 sheet tray is installed slide the tray to open the door 5 Locate the rollers Maintaining the printer 152 6 Remove the rollers go 7 Insert the new rollers until they click into place Note Make sure to insert the rollers to their right places 8 Close doors C and D 9 Insert the trays Replacing the transfer module Note Use the screwdriver located inside the bottom front door of the printer Maintaining the printer 153 1 Turn off the printer 2 Open door C Make sure that it does not hit any cable attached to the printer CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Note If the 3000 sheet tray is installed then slide the tray to the right to open the door 3 Remove the door stopper Eden Eac Maintaining the printer 154 4 Loosen the screws of the transfer module lock 5 Remove the paper
123. hen reinstall it Note If the message appears after reinstalling the supply then replace the defective photoconductor unit Remove defective disk 61 Remove and replace the defective printer hard disk Remove packaging material area name Remove any remaining packaging material from the specified location Remove packaging material open door C remove metal clips Open door C and then remove any remaining packaging material Note Make sure that door C does not hit any cable attached to the printer Remove paper from all bins Remove the paper from all of the bins The printer automatically senses paper removal and resumes printing If removing the paper does not clear the message then touch Continue Remove paper from bin x Remove the paper from the specified bin The printer automatically senses paper removal and resumes printing If removing the paper does not clear the message then touch Continue Remove paper from linked set bin name Remove paper from the specified bin The printer automatically detects paper removal and resumes printing If removing the paper does not clear the message then touch Continue Remove paper from standard output bin Remove the paper stack from the standard bin Replace cartridge O estimated pages remain 88 xy Replace the toner cartridge to clear the message and continue printing For more information see the instruction sheet that came with the supply or see the Repla
124. idiaries Stempel Garamond Linotype Hell AG and or its subsidiaries Taffy Agfa Corporation Times New Roman The Monotype Corporation plc Univers Linotype Hell AG and or its subsidiaries M Notices 236 All other trademarks are the property of their respective owners AirPrint and the AirPrint logo are trademarks of Apple Inc Federal Communications Commission FCC compliance information statement This product has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The FCC Class A limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorized changes or modific
125. ing N Up for the print job Check your first draft for accuracy Before printing or making multiple copies of a document Use the preview feature to see how the document looks like before you print it Print one copy of the document to check its content and format for accuracy Saving money and the environment 123 Avoid paper jams 4 Correctly set the paper type and size to avoid paper jams For more information see Avoiding jams on page 160 Saving energy Using Hibernate mode Hibernate is an ultra low power saving mode Notes Three days is the default amount of time before the printer enters Hibernate mode Make sure to wake the printer from Hibernate mode before sending a print job A hard reset or a long press of the Sleep button wakes the printer from Hibernate mode fthe printer is in Hibernate mode then the Embedded Web Server is disabled 1 From the home screen navigate to ES Settings gt General Settings 2 Touch Press Sleep Button or Press and Hold Sleep Button 3 Touch Hibernate gt v Using Eco Mode 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 f you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt General Settings gt Eco
126. ing the printer menus Use Job Buffering Off On Auto Mac Binary PS On Off Auto ENA Address YYY YYV YYY YYY ENA Netmask YYY YYY YYY Yyy ENA Gateway YYY YYY YYY YYY 88 To Temporarily store print jobs in the printer hard disk before printing Notes Off is the factory default setting On buffers jobs on the printer hard disk Auto buffers print jobs only if the printer is busy processing data from another input port Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Set the printer to process Macintosh binary PostScript print jobs Notes Auto is the factory default setting On processes raw binary PostScript print jobs Off filters print jobs using the standard protocol Set the network address information for an external print server Note This menu is available only when the printer is attached to an external print server through the USB port Set the netmask information for an external print server Note This menu is available only when the printer is attached to an external print server through the USB port Set the gateway information for an external print server Note This menu is available only when the printer is attached to an external print server through the USB port Parallel x menu Note This menu appears only when an optional parallel card is installed Use
127. ing the user off You can choose from 1 to 900 seconds The factory default setting is 30 seconds Remote Login Timeout specifies how long a remote interface remains idle before automatically logging the user off You can choose from 1 to 120 minutes The factory default setting is 10 minutes Minimum PIN Length Limit the digit length of the PIN 1 16 Note 4 is the factory default setting N Confidential Print menu Max Invalid PIN Set a limit on the number of times an invalid PIN can be entered Off Notes 2 10 This menu item appears only when a formatted working printer hard disk is installed When the limit is reached the print jobs for that user name and PIN are deleted Note Off is the factory default setting M Understanding the printer menus Use Confidential Job Expiration Off 1 hour 4 hours 24 hours 1 week Repeat Job Expiration Off 1 hour 4 hours 24 hours 1 week Verify Job Expiration Off 1 hour 4 hours 24 hours 1 week aI Set a limit on how long the printer stores confidential print jobs Notes f the Confidential Job Expiration setting is changed while confidential print jobs reside in the printer memory or printer hard disk then the expiration time for those print jobs does not change to the new default value f the printer is turned off then all confidential jobs held in the printer memory are deleted Set a limit on how long the printer st
128. inting Action a Use envelopes that have been stored in a dry environment Note Printing on envelopes with high moisture content can seal the flaps b Resend the print job Does the envelope seal when printing Error message about reading the flash drive appears Action Step 1 Check if the flash drive is inserted into the front USB port Note The flash drive will not work if it is inserted into the rear USB port Is the flash drive inserted into the front USB port Step 2 Check if the indicator light on the printer control panel is blinking green Note A green blinking light indicates that the printer is busy Is the indicator light blinking green Yes Contact customer support Yes Go to step 2 Wait until the printer is ready then view the held jobs list and then print the documents 207 No The problem is solved Insert the flash drive into the front USB port Go to step 3 Check if the flash drive is supported For more information on tested and approved USB flash drives see Supported flash drives and file types on page 66 Does the error message still appear Step 5 Check if the USB port is disabled by the system support person Does the error message still appear V Contact customer support Step 3 Go to step 4 The problem is solved a Check for an error message on the display b Clear the message Does the error message still a
129. into place Warning Potential Damage Improper installation of the card may cause damage to the card and the controller board Note The entire length of the connector on the card must touch and be flush with the controller board Installing an Internal Solutions Port Note Use the screwdriver located inside the bottom front door of the printer The controller board supports one optional Lexmark Internal Solutions Port ISP Install an ISP for additional connectivity options A CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Additional printer setup 27 Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer first before touching any controller board electronic components or connectors 1 Unpackthe ISP kit 2 Plastic mounting bracket i 3 Thumbscrews 2 Access the controller board For more information see Accessing the controller board on page 21 3 Align the posts of the plastic mounting bracket with the holes on the controller board cage and then pres
130. ional printer setup 44 Connecting the printer to a wireless network using the Embedded Web Server Before you begin make sure that Your printer is connected temporarily to an Ethernet network e A wireless network adapter is installed in your printer and working properly For more information see the instruction sheet that came with the wireless network adapter 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer control panel The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 f you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt Network Ports gt Wireless 3 Modify the settings to match the settings of your access point wireless router Note Make sure to enter the correct SSID security method preshared key or passphrase network mode and channel 4 Click Submit 5 Turn off the printer and then disconnect the Ethernet cable Then wait for at least five seconds and then turn the printer back on 6 To verify if your printer is connected to the network print a network setup page Then in the Network Card x section see if the status is Connected Changing port settings after installing a new network ISP Notes fthe printer has a static IP address then you do not need to make any changes f the computers are configured to
131. ions in the rint driver on page 40 Attaching cables CAUTION POTENTIAL INJURY Do not set up this product or make any electrical or cabling connections such as a power cord a fax feature or USB cable during a lightning storm Connect the printer to the computer using a USB cable or to the network using an Ethernet cable Make sure to match the following The USB symbol on the cable with the USB symbol on the printer The appropriate Ethernet cable to the Ethernet port Use the Printer power cord socket Connect the printer to a properly grounded electrical outlet Internal Solutions Port ISP or printer hard disk slot Attach an ISP or a printer hard disk Note If the printer has support for wireless connection then the wireless antenna is attached here Ethernet port Connect the printer to a network USB ports Attach a keyboard USB printer port Connect the printer to a computer Warning Potential Damage Do not touch the USB cable any wireless network adapter or the printer in the area shown while actively printing Loss of data or a malfunction can occur Additional printer setup Setting up the printer software Installing the printer 1 Obtain a copy of the software installer package 2 Runthe installer and then follow the instructions on the computer screen 3 For Macintosh users add the printer Note Obtain the printer IP address from the TCP IP section i
132. ironmental impact of your printer Setting up and using the home screen applications 20 Setting up Remote Operator Panel Thisapplication enables you to interact with the printer control panel even when you are not physically nearthe network printer From your computer you can view the printer status release held print jobs create bookmarks and do other print related tasks 1 Open a Web browser and then type the printer IP address in the address field Note View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 2 Click Settings Remote Operator Panel Settings 3 Select the Enable check box and then customize the settings 4 Click Submit To use the application click Remote Operator Panel Launch VNC Applet Exporting and importing a configuration You can export configuration settings into a text file and then import the file to apply the settings to other printers 1 Open a Web browser and then type the printer IP address in the address field Note View the IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 2 Export or import a configuration file for one or multiple applications For one application a Navigate to Settings Apps Apps Management select an application Configure b Export or import the configuration
133. isappear from the prints Step 2 a Remove and then reinstall the photoconductor unit and the toner cartridge Warning Potential Damage Do not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems b Resend the print job Did the gray background disappear from the prints Step 3 a Clean the charger and the printhead lens b Resend the print job Did the gray background disappear from the prints Yes The problem is solved The problem is solved The problem is solved 215 Go to step 2 Go to step 3 Go to step 4 Step 4 Replace the photoconductor unit and then resend the print job Did the gray background disappear from the prints Horizontal voids appear on prints Leading edge f Ae SR 3 hs NC Trailing edge The problem is solved Contact customer support Troubleshooting Action Step 1 a Make sure that your software program is using a correct fill pattern b Resend the print job Do horizontal voids appear on prints Step 2 a Load the specified tray or feeder with a recommended type of paper b Resend the print job Do horizontal voids appear on prints Yes Go to step 2 Go to step 3 216 The problem is solved The problem is solved Step 3 a Remove and then reinstall the photoconductor unit Warning Potential Damag
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135. k OK b Customize the settings in the Print dialog 1 With a document open choose File gt Print If necessary click the disclosure triangle to see more options 2 From the print options pop up menus adjust the settings if necessary Note To print on a specific paper type adjust the paper type setting to match the paper loaded or select the appropriate tray or feeder 3 Click Print Printing 65 Adjusting toner darkness 1 From the home screen navigate to gt Settings gt Print Settings gt Quality Menu 2 Adjust the toner darkness setting and then save the changes Printing from a flash drive or mobile device Printing from a flash drive Notes Before printing an encrypted PDF file you are prompted to type the file password from the control panel You cannot print files for which you do not have printing permissions 1 Insert a flash drive into the USB port Aflash drive icon appears on the printer home screen when a flash drive is inserted Notes f you insert the flash drive when the printer requires attention such as when a jam has occurred then the printer ignores the flash drive f you insert the flash drive while the printer is processing other print jobs then Busy appears on the printer display After these print jobs are processed you may need to view the held jobs list to print documents from the flash drive Warning Potential Damage Do not touch the printer or the flash driv
136. king until you are ready to use them Do not expose supplies to Direct sunlight Temperatures above 35 C 95 F High humidity above 80 Salty air Corrosive gases Heavy dust Storing the rollers Your printer comes with replacement rollers stored in the compartment inside the standard trays After you purchase new rollers make sure to store them in the compartments inside the trays Note For proper disposal of parts and supplies see Recycling on page 124 Maintaining the printer 136 Replacing supplies To avoid spilling the toner from the waste toner bottle make sure to maintain its orientation Replacing a photoconductor unit 1 Open the bottom front door 2 Remove the waste toner bottle Maintaining the printer 137 3 Unlock the photoconductor unit 4 Remove the photoconductor unit 5 Unpack the new photoconductor unit Warning Potential Damage Do not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the print quality of future print jobs 6 Install the photoconductor unit Maintaining the printer 138 7 Lock the photoconductor unit 8 Reinstall the waste toner bottle 9 Close the bottom front door Replacing the staple cartridge Replacing the staple cartridge in the staple finisher Not
137. l input and output data frames Even Note None is the factory default setting Odd None Ignore Honor DSR Determine whether the printer uses the DSR Signal On Notes Off e Off is the factory default setting DSR is a handshaking signal used by most serial cables The serial port uses DSR to distinguish data sent by the computer from data created by electrical noise in the serial cable The electrical noise can cause stray characters to print Set this to On to prevent stray characters from printing SMTP Setup menu Use LS Primary SMTP Gateway Specify SMTP server gateway and port information Primary SMTP Gateway Port Note 25 is the default SMTP gateway port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout Specify the amount of time in seconds before the server stops trying to 5 30 send an e mail Note 30 seconds is the factory default setting Reply Address Specify a reply address of up to 128 characters in the e mail sent by the printer Use SSL Set the printer to use SSL for increased security when connecting to the Disabled SMTP server Negotiate Notes Required Disabled is the factory default setting When the Negotiate setting is used the SMTP server determines if SSL will be used SMTP Server Authentication Specify the type of user authentication required for scan to e mail No authentication required privileges Login Plain Note No authentication required is the fac
138. lems Basic printer problems The printer is not responding Action Yes No Step 1 Go to step 2 Turn on the printer Make sure the printer is turned on Is the printer turned on Step 2 Press the Sleep button Go to step 3 Check if the printer is in Sleep mode or Hibernate mode to wake the printer from Sleep mode or Hibernate mode Is the printer in Sleep mode or Hibernate mode di Step 3 Go to step 4 Plug one end of the Check if one end of the power cord is plugged into the printer and the Rower cord into the other to a properly grounded electrical outlet printer and the other to a properly grounded Is the power cord plugged into the printer and a properly grounded leer ica GUNEE electrical outlet XR Troubleshooting 200 Action Yes No Step 4 Unplug the other Go to step 5 Check other electrical equipment plugged into the electrical outlet electrical equipment and then turn on the Does other electrical equipment work prime If thE printer quip does not work then reconnect the other electrical equipment Step 5 Go to step 6 Make sure to match the Check if the cables connecting the printer and the computer are inserted following in the correct ports Are the cables inserted in the correct ports The USB symbol on the cable with the USB symbol on the printer The appropriate Ethernet cable with the Ethernet port Step 6 Make sure the electrical outlet is n
139. lt setting Portrait prints text and graphics parallel to the short edge of the page Landscape prints text and graphics parallel to the long edge of the page PCL Emulation Settings Lines per Page 1 255 Specify the number of lines that print on each page Notes 60 is the US factory default setting 64 is the international default setting The printer sets the amount of space between each line based on the Lines per Page Paper Size and Orientation settings Select the Paper Size and Orientation you want before setting Lines per Page Understanding the printer menus Use PCL Emulation Settings A4 Width 198 mm 203 mm 118 To Set the printer to print on A4 size paper Notes 198 mm is the factory default setting The 203 mm setting sets the width of the page to allow printing of eighty 10 pitch characters PCL Emulation Settings Auto CR after LF On Off PCL Emulation Settings Auto LF after CR On Off Specify whether the printer automatically performs a carriage return CR after a line feed LF control command Note Off is the factory default setting Specify whether the printer automatically performs a line feed LF after a carriage return CR control command Note Off is the factory default setting Tray Renumber Assign MP Feeder Off None 0 199 Assign Tray x Off None 0 199 Assign Manual Paper Off None 0 199 Assign Manual Env Off None 0 19
140. m names 4 Click Submit Using the printer control panel 1 From the home screen navigate to ai Paper Menu Custom Types 2 Select a custom paper type name and then select a paper type Note Paper is the factory default paper type for all user defined custom names 3 Touch v Paper and specialty media guide 53 Paper and specialty media guide Notes Make sure that the paper size type and weight are set correctly on the computer or control panel Flex fan and straighten specialty media before loading them The printer may print at a reduced speed to prevent damage to the fuser For more information on card stock and labels see the Card Stock amp Label Guide on the Lexmark support Web site at http support lexmark com Using specialty media Tips on using card stock Card stock is heavy single ply specialty media Many of its variable characteristics such as moisture content thickness and texture can significantly affect print quality From the printer control panel set the paper size type texture and weight in the Paper menu to match the card stock loaded in the tray Print samples on the card stock being considered for use before buying large quantities Specify the paper texture and weight from the tray settings to match the paper loaded in the tray Preprinting perforation and creasing may significantly affect the print quality and cause jams or other paper feed problems Before l
141. m or letterhead will affect print quality When in doubt contact your paper supplier Using recycled paper and other office papers As an environmentally conscientious company Lexmark supports the use of recycled paper produced specifically for use in laser electrophotographic printers While no blanket statement can be made that all recycled paper will feed well Lexmark consistently tests papers that represent recycled cut size copier papers available on the global market This scientific testing is conducted with rigor and discipline Many factors are taken into consideration both separately and as a whole including the following Amount of post consumer waste Lexmark tests up to 10096 post consumer waste content Temperature and humidity conditions Testing chambers simulate climates from all over the world e Moisture content Business papers should have low moisture 4 596 Bending resistance and proper stiffness means optimum feeding through the printer Paper and specialty media guide 57 Thickness impacts how much can be loaded into a tray Surface roughness measured in Sheffield units impacts print clarity and how well toner fuses to the paper Surface friction determines how easily sheets can be separated Grain and formation impacts curling which also influences the mechanics of how the paper behaves as it moves through the printer Brightness and texture look and feel Recycled papers are bett
142. m to open trays covers and doors If you plan to install any options then leave enough room for them also It is important to Set up the printer near a properly grounded and easily accessible electrical outlet Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a flat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airflow of air conditioners heaters or ventilators Free from direct sunlight and humidity extremes Learning about the printer Observe the recommended temperatures and avoid fluctuations Ambient temperature 10 to 30 C 50 to 86 F Storage temperature 10 to 40 C 14 to 104 F Allow the following recommended amount of space around the printer for proper ventilation pa n me 1 Rear 120 mm 4 8 in 2 Right side 400 mm 15 7 in 3 Front 444 5 mm 17 5 in 4 Left side 120 mm 4 8 in i 5 Top 150 mm 5 9 in Printer configurations Note Make sure to configure the printer on a flat sturdy and stable surface 10 Learning about the printer 11 Basic model Control panel Multipurpose feeder Standard 2 x 500 sheet tray Standard bin Configured model CAUTION TIPPING HAZARD Floor mount
143. m used in Lexmark packaging is recyclable where foam recycling facilities exist Facilities may not exist in your area When you return a cartridge to Lexmark you can reuse the box that the cartridge came in Lexmark will recycle the box Returning Lexmark cartridges for reuse or recycling Lexmark Cartridge Collection Program diverts millions of Lexmark cartridges from landfills annually by making it both easy and free for Lexmark customers to return used cartridges to Lexmark for reuse or recycling One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling Boxes used to return the cartridges are also recycled To return Lexmark cartridges for reuse or recycling follow the instructions that came with your printer or cartridge and use the prepaid shipping label You can also do the following 1 Goto www lexmark com recycle 2 From the Toner Cartridges section select your country or region 3 Follow the instructions on the computer screen Securing the printer 126 Securing the printer Using the security lock feature The printer is equipped with a security lock feature When a lock compatible with most laptop computers is attached the printer is locked When locked the controller board shield and the controller board cannot be removed Attach a security lock to the printer in the location shown Statement of Volatility Your printer contains various types of memory t
144. me 103 To Specify whether bookmarks are displayed from the Held Jobs area Note Yes is the factory default setting Specify the number of seconds between Embedded Web Server refreshes Note 120 is the factory default setting Specify a contact name for the printer Note The contact name is stored on the Embedded Web Server Location Alarms Alarm Control Cartridge Alarm Staple Alarm Hole Punch Alarm Specify the location of the printer Note The location is stored on the Embedded Web Server Set an alarm when the printer requires user intervention For each alarm type select from the following options Off Single Continuous Notes Off is the factory default setting for Cartridge Alarm Staple Alarm and Hole Punch Alarm Single is the factory default setting for Alarm Control This sounds three quick beeps Continuous repeats three beeps every 10 seconds Timeouts Standby Mode Disabled 1 240 Timeouts Sleep Mode Disabled 1 120 Timeouts Print with Display off Allow printing with display off Display on when printing Specify the number of minutes of inactivity before the printer enters a lower power state Note 15 is the factory default setting Set the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state Notes 20isthe factory default setting Disabled appears only when Energy Conserve is set to Off
145. me screen navigate to aa gt Security gt Confidential Print gt select a print job type Max Invalid PIN Limit the number of times an invalid PIN can be entered Note When the limit is reached the print jobs for that user name and PIN are deleted Confidential Job Expiration Repeat Job Expiration Hold print jobs in the computer until you enter the PIN from the printer control panel Note The PIN is set from the computer It must be four digits using the numbers 0 9 Print and store print jobs in the printer memory Verify Job Expiration Print one copy of a print job and hold the remaining copies It lets you examine if the first copy is satisfactory or not The print job is automatically deleted from the printer memory when all copies are printed Reserve Job Expiration Notes control panel All print jobs that can be initiated by the user at the printer are called held jobs Store print jobs for printing at a later time Note The print jobs are held until deleted from the Held Jobs menu Confidential Verify Reserve and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs You can set the printer to store print jobs in the printer memory until you start the print job from the printer 2 Touch v Printing confidential and other held jobs Notes Confidential and Verify print jobs are automatically deleted from memory af
146. mory or printer hard disk even when the printer is turned off This menu item appears only if an optional flash memory or printer hard disk is installed Resource Save On Off Print All Order Alphabetical Oldest First Newest First Specify how the printer handles temporary downloads such as fonts and macros stored in the RAM when the printer receives a print job that requires more than the available memory Notes Offisthe factory default setting Off sets the printer to retain downloads only until memory is needed Downloads are deleted in order to process print jobs Onsets the printer to retain downloads during language changes and printer resets If the printer runs out of memory then Memory Full 38 appearson the printer display but downloads are not deleted Specify the order in which held and confidential jobs are printed when Print All is selected Note Alphabetical is the factory default setting Finishing menu Use Sides Duplex 1 sided 2 sided To Specify whether two sided printing is set as the default for all print jobs Notes 1sidedis the factory default setting You can set two sided printing from the printer software Duplex Binding Long Edge Define the way two sided pages are bound and printed Notes Short Edge Long Edge is the factory default setting This setting assumes binding along the long edge of the page left edge for portrait and top ed
147. munication Cet appareil est conforme aux normes RSS exemptes de licence d Industrie Canada Son fonctionnement est soumis aux deux conditions suivantes 1 cet appareil ne doit pas causer d interf rences et 2 il doit accepter toutes les interf rences y compris les interf rences pouvant entrainer un fonctionnement ind sirable Pour viter toute interf rence radio au service sous licence cet appareil est destin tre utilis l int rieur et l cart des fen tres afin d assurer une protection maximale Notice to users in the European Union Products bearing the CE mark are in conformity with the protection requirements of EC Council directives 2004 108 EC 2006 95 EC 1999 5 EC and 2011 65 EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility safety of electrical equipment designed for use within certain voltage limits radio equipment and telecommunications terminal equipment and on the restrictions of use of certain hazardous substances in electrical and electronic equipment Compliance is indicated by the CE marking The manufacturer of this product is Lexmark International Inc 740 West New Circle Road Lexington KY 40550 USA The authorized representative is Lexmark International Technology Hungaria Kft 8 Lechner d n fasor Millennium Tower Ill 1095 Budapest HUNGARY A declaration of conformity to the requirements of the Directives is available u
148. n 84 xy 196 Replace unsupported cartridge 32 xy 196 Replace unsupported photoconductor 32 xy 196 Replace waste toner bottle 82 xy 196 replacing parts pick feed separator rollers 149 transfer module 152 transfer roller 155 replacing supplies staple cartridge in booklet finisher 140 staple cartridge in staple finisher 138 staple cartridge in staple hole punch finisher 142 toner cartridge 143 waste toner bottle 145 replacing the exhaust filter 147 replacing the ozone filter 147 replacing the pick feed and separator rollers 149 replacing the staple cartridge in the booklet finisher 140 replacing the staple cartridge in the staple finisher 138 replacing the staple cartridge in the staple hole punch finisher 142 replacing the toner cartridge 143 replacing the transfer module 152 replacing the transfer roller 155 replacing the waste toner bottle 145 reports viewing 158 Reports menu 80 reserve print jobs printing from a Macintosh computer 67 printing from Windows 67 resetting the maintenance counter 156 Restore held jobs 196 restoring factory default settings 159 rollers replacing 149 S safety information 6 7 security modifying confidential print settings 68 Security Audit Log menu 97 security lock 126 security settings information erasing 127 security Web page printer security information 128 selecting a location for the printer 9 254 selecting paper 56 Serial x menu 90 Serial port x di
149. n Jobs Between Pages Separator Sheet Source Tray x Manual Feeder MP Feeder Blank Pages Do Not Print Print L4 Specify if blank separator sheets are inserted Notes Off is the factory default setting Between Copies inserts a blank sheet between each copy of a print job if Collate is set to 1 2 3 1 2 3 If Collate is set to 1 1 1 2 2 2 then a blank page is inserted between each set of printed pages such as after all page 1 s and after all page 2 s Between Jobs inserts a blank sheet between print jobs Between Pages inserts a blank sheet between each page of the print job This setting is useful when printing on transparencies or when inserting blank pages in a document for notes Specify the paper source for the separator sheet Note Tray 1 is the factory default setting Specify if blank pages are inserted in a print job Note Do Not Print is the factory default setting Understanding the printer menus Print Settings Setup menu Use Printer Language PCL Emulation PS Emulation Job Waiting On Off Print Area Normal Whole Page 109 c Set the default printer language Notes PCL Emulation is the factory default setting PostScript emulation uses a PostScript interpreter for processing print jobs PCL Emulation uses a PCL interpreter for processing print jobs Setting a printer language default does not prevent a sof
150. n the Network Ports menu Adding available options in the print driver For Windows users 1 Open the printers folder In Windows 8 From the Search charm type run and then navigate to Run type control printers gt OK In Windows 7 or earlier a Click e or click Start and then click Run b Typecontrol printers C Press Enter or click OK 2 Select the printer you want to update and then do either of the following For Windows 7 or later select Printer properties For earlier versions select Properties 3 Navigate to the Configuration tab and then select Update Now Ask Printer 4 Apply the changes For Macintosh users 1 From System Preferences in the Apple menu navigate to your printer and then select Options amp Supplies 2 Navigate to the list of hardware options and then add any installed options 3 Apply the changes 40 Additional printer setup 41 Networking Notes Purchase a MarkNet N8350 wireless network adapter first before setting up the printer on a wireless network For information on installing the wireless network adapter see the instruction sheet that came with the adapter AService Set Identifier SSID is a name assigned to a wireless network Wired Equivalent Privacy WEP Wi Fi Protected Access WPA WPA2 and 802 1X RADIUS are types of security used on a network Preparing to set up the printer on an Ethernet network To configure your printer to connect to an Etherne
151. n the left side of the feeder Loading prepunched paper One sided printing Two sided printing Load envelopes with the flap side up Warning Potential Damage Never use envelopes with stamps clasps snaps windows coated linings or self stick adhesives These envelopes may severely damage the printer Loading paper and specialty media 51 Make sure that the paper is below the maximum fill line Overfilling may cause paper jams 5 From the control panel set the paper size and paper type in the Paper menu to match the paper loaded in the feeder Linking and unlinking trays The printer links trays when the specified paper size and type are the same When a linked tray becomes empty paper feeds from the next linked tray To prevent trays from linking assign a unique custom paper type name Linking and unlinking trays 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 f you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt Paper Menu 3 Change the paper size and type settings for the trays you are linking To link trays make sure the paper size and type for the tray match that of the other tray Tounlink trays make sure the paper size or type for the
152. nd set if the printer creates a log of the print jobs it receives Note Off is the factory default setting Daily Weekly Monthly L4 Job Accounting Utilities Print and delete log files or export them to a flash drive Accounting Log Frequency Determine and set how often a log file is created Note Monthly is the factory default setting Understanding the printer menus Use Log Action at End of Frequency None E mail Current Log E mail amp Delete Current Log Post Current Log Post amp Delete Current Log 114 To Determine and set how the printer responds when the frequency threshold expires Note None is the factory default setting Log Near Full Level Off 1 99 Log Action at Near Full None E mail Current Log E mail amp Delete Current Log E mail amp Delete Oldest Log Post Current Log Post amp Delete Current Log Post amp Delete Oldest Log Delete Current Log Delete Oldest Log Delete All Logs Delete All But Current Log Action at Full None E mail amp Delete Current Log E mail amp Delete Oldest Log Post amp Delete Current Log Post amp Delete Oldest Log Delete Current Log Delete Oldest Log Delete All Logs Delete All But Current URL to Post Logs Specify the maximum size of the log file before the printer executes the Log Action at Near Full Note 5 is the factory default setting Determine and set how the printer responds when the hard disk is nearly full No
153. nductor unit and then install a supported one to clear the message and continue printing For more information see the instruction sheet that came with the supply or see Replacing a photoconductor unit on page 136 Note If you do not have a replacement photoconductor unit then see Ordering supplies on page 134 or go to www lexmark com Replace waste toner bottle 82 xy Replace the waste toner bottle to clear the message Restore held jobs Try one or more of the following From the printer control panel touch Restore to restore all held jobs stored in the printer hard disk From the printer control panel touch Do not restore if you do not want to restore any of the print jobs Troubleshooting 197 Serial port x disabled 56 Try one or more of the following From the printer control panel touch Continue to clear the message The printer discards any data received through the specified serial port Make sure Serial Buffer is not set to Disabled From the printer control panel set Serial Buffer to Auto in the Serial x menu Some held jobs were not restored From the printer control panel touch Continue to delete the indicated job Note Held jobs that are not restored remain in the printer hard disk and are inaccessible SMTP server not set up Contact system administrator From the printer control panel touch Continue to clear the message Note If the message appears again then contact your sy
154. ng paper is recommended Fiber content Most high quality xerographic paper is made from 10096 chemically treated pulped wood This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality Paper containing fibers such as cotton can negatively affect paper handling Selecting paper Using the appropriate paper prevents jams and helps ensure trouble free printing To help avoid paper jams and poor print quality Always use new undamaged paper Before loading paper know the recommended printable side of the paper This information is usually indicated on the paper package Do not use paper that has been cut or trimmed by hand Do not mix paper sizes types or weights in the same tray mixing results in jams Do not use coated papers unless they are specifically designed for electrophotographic printing Selecting preprinted forms and letterhead Use grain long for 60 256 g m 16 68 Ib paper Use only forms and letterhead printed using an offset lithographic or engraved printing process Avoid paper with rough or heavily textured surfaces Use inks that are not affected by the resin in toner Inks that are oxidation set or oil based generally meet these requirements latex inks might not Print samples on preprinted forms and letterheads considered for use before buying large quantities This determines whether or not the ink in the preprinted for
155. ng the IP address of the printer Note Make sure your printer is connected to a network or to a print server You can find the printer IP address From the top left corner of the printer home screen From the TCP IP section in the Network Ports menu By printing a network setup page or menu settings page and then finding the TCP IP section Note An IP address appears as four sets of numbers separated by periods such as 123 123 123 123 Finding the IP address of the computer For Windows users 1 In the Run dialog box type cmd to open the command prompt 2 Type ipconfig and then look for the IP address For Macintosh users 1 From System Preferences in the Apple menu select Network 2 Select your connection type and then click Advanced TCP IP 3 Look for the IP address Accessing the Embedded Web Server The Embedded Web Server is the printer Web page that lets you view and remotely configure printer settings even when you are not physically near the printer 1 Obtain the printer IP address From the printer control panel home screen From the TCP IP section in the Network Ports menu By printing a network setup page or menu settings page and then finding the TCP IP section Note An IP address appears as four sets of numbers separated by periods such as 123 123 123 123 2 Open a Web browser and then type the printer IP address in the address field Setting up and using the home screen applications 18 3 Pr
156. nment The Lexmark recycling program at www lexmark com recycle By selecting certain printer settings or tasks you may be able to reduce your printer s impact even further This chapter outlines the settings and tasks that may yield a greater environmental benefit Saving paper and toner Studies show that as much as 8096 of the carbon footprint of a printer is related to paper usage You can significantly reduce your carbon footprint by using recycled paper and the following printing suggestions such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper Using recycled paper As an environmentally conscious company Lexmark supports the use of recycled office paper produced specifically for use in laser printers For more information on recycled papers that work well with your printer see Using recycled paper and other office papers on page 56 Conserving supplies Use both sides of the paper If your printer model supports two sided printing then you can control whether print appears on one or two sides of the paper Notes Two sided printing is the default setting in the print driver For a complete list of supported products and countries go to http support lexmark com Place multiple pages on one sheet of paper You can print up to 16 consecutive pages of a multiple page document onto one side of a single sheet of paper by setting multiple page print
157. ntative is Lexmark International Technology Hungaria Kft 8 Lechner d n fasor Millennium Tower III 1095 Budapest HUNGARY A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative This product satisfies the Class A limits of EN 55022 and safety requirements of EN 60950 1 Radio interference notice Warning This is a product that complies with the emission requirements of EN55022 Class A limits and immunity requirements of EN55024 This product is not intended to be used in residential domestic environments This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Regulatory notices for wireless products This section contains the following regulatory information pertaining to wireless products that contain transmitters for example but not limited to wireless network cards or proximity card readers Modular component notice This product may contain the following modular component s Lexmark Regulatory Type LEX MO1 005 FCC ID IVLLEXMO1005 Industry Canada IC 2376A M01005 Notices 242 Exposure to radio frequency radiation Theradiated output power ofthis device isfar below the radio frequency exposure limits of the FCC and other regulatory agencies A minimum separation of 20 cm 8 inches must be maintained between the antenna and any persons for thi
158. nting Cancel the print job Error reading USB drive Remove USB An unsupported USB device is inserted Remove the USB device and then insert a supported one Error reading USB hub Remove hub An unsupported USB hub has been inserted Remove the USB hub and then install a supported one Incorrect paper size open paper source 34 Try one or more of the following Load the correct paper size and type in the tray or feeder and then specify the paper size and type in the Paper menu on the control panel Make sure that the correct paper size and type are specified in Print Properties or the Print dialog settings Checkthe length and width guides and make sure that the paper is loaded properly in the tray or feeder From the control panel touch Continue to clear the message and then print using a different tray Troubleshooting 189 Touch Reset active bin to reset the active bin for a linked set of bins Cancel the print job Insert hole punch box Insert the hole punch box into the finisher and then touch Continue to clear the message Insert Tray x Try one or more of the following Insert the specified tray into the printer Cancel the print job Reset the active bin for a linked set of bins by selecting Reset active bin on the printer control panel Insufficient memory for Flash Memory Defragment operation 37 Try one or more of the following From the printer control panel touch
159. nting for all print jobs with Colored as the paper type Light Loading Duplex Off Determine and set two sided printing for all print jobs with Light as the paper type Heavy Loading Duplex Off Determine and set two sided printing for all print jobs with Heavy as the paper type Rough Cotton Loading Duplex Off Custom x Loading Determine and set two sided printing for all print jobs with Rough or Cotton as the paper type Determine and set two sided printing for all print jobs with Custom x Duplex as the paper type Off Note Custom x Loading is available only when the custom type is supported Notes Off is the factory default setting for all Paper Loading menu selections Duplex sets the printer default to two sided printing for every print job unless one sided printing is selected from Print Properties or the print dialog depending on your operating system Understanding the printer menus 78 Custom Types menu Use To Custom Type x Associate a paper or specialty media type with a factory default custom type Paper name or a user defined custom name created from the Embedded Web Server Card Stock or from MarkVision Professional Transparency Notes Rough Cotton i Paper is the factory default setting abels Envel b The custom media type must be supported by the selected tray or p multipurpose feeder in order to print from that source Recycled Specify a paper
160. o to step 3 The problem is solved a Clean the charger and the printhead lens b Resend the print job Is the printer printing solid black pages Step 3 Contact customer The problem is solved Replace the photoconductor unit and then resend the print job support Is the printer printing solid black pages Repeating defects appear on prints N Troubleshooting Action Step 1 a Clean the charger and the printhead lens b Resend the print job Do repeating defects still appear on prints Step 2 a Replace the photoconductor unit if the distance between the defects is equal to 95 8 mm 3 77 in b Resend the print job Do repeating defects still appear on prints Yes Go to step 2 Go to step 3 224 The problem is solved The problem is solved Step 3 a Replace the 300K maintenance kit if the distance between the defects is equal to either of the following 62 65 mm 2 47 in 75 85 mm 2 99 in b Resend the print job Do repeating defects still appear on prints Contact customer support The problem is solved Shadow images appear on prints Leading edge BS ABCD ABCD Trailing edge Action Yes No Step 1 Go to step 2 Load paper with the Load paper with the correct paper type and weight in the tray correct paper type and weight in the tray Is paper with the correct paper type and weight loaded in the tray
161. oading the card stock on the tray flex and fan the card stock to loosen them Straighten the edges on a level surface Tips on using envelopes From the printer control panel set the paper size type texture and weight in the Paper menu to match the envelopes loaded in the tray Print samples on the envelopes being considered for use before buying large quantities Use envelopes designed specifically for laser printers For best performance use envelopes made from 90 g m 24 Ib paper or 25 cotton Use only new envelopes from undamaged packages To optimize performance and minimize jams do not use envelopes that Have excessive curl or twist Are stuck together or damaged in any way Have windows holes perforations cutouts or embossing Have metal clasps string ties or folding bars Have an interlocking design Have postage stamps attached Have any exposed adhesive when the flap is in the sealed or closed position Paper and specialty media guide 54 Have bent corners Have rough cockle or laid finishes Adjust the width guides to fit the width of the envelopes Before loading the envelopes on the tray flex the stack of envelopes back and forth to loosen them and then fan them Straighten the edges on a level surface Note A combination of high humidity over 6096 and high printing temperature may wrinkle or seal envelopes Tips on using labels Fromthe printer con
162. obs do not print 211 Large jobs do not collate 209 multiple language PDF files do not print 209 paper curl 217 paper frequently jams 205 255 print job takes longer than expected 210 tray linking does not work 212 unexpected page breaks occur 212 troubleshooting print quality blank pages 222 characters have jagged edges 213 clipped pages or images 213 gray background on prints 215 horizontal voids appear on prints 215 print irregularities 218 print is too dark 219 print is too light 221 printer is printing solid black pages 223 repeating defects appear on prints 223 shadow images appear on prints 224 skewed print 225 streaked horizontal lines appear on prints 226 streaked vertical lines 227 toner fog or background shading appears on prints 228 toner rubs off 229 toner specks appear on prints 229 transparency print quality is poor 230 uneven print density 230 white streaks on a page 230 troubleshooting printer options internal option is not detected 201 internal print server 202 Internal Solutions Port 202 tray problems 203 USB parallel interface card 204 U understanding the home screen 14 uneven print density 230 Unformatted flash detected 53 198 Universal paper size setting 46 Universal Setup menu 78 unlinking trays 51 52 Unsupported option in slot x 55 199 Index Unsupported USB hub please remove 188 USB port 39 USB parallel interface card troubleshooting 204
163. of the paper being manually loaded A4 Note Letter is the U S factory default setting A4 is the international factory A5 default setting A6 JIS B5 Letter Legal Executive Oficio Mexico JIS B4 A3 11x17 Folio Statement Universal SRA3 12x18 Note Only installed trays and feeders are listed in this menu Understanding the printer menus Manual Paper Type Plain Paper Card Stock Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type x 74 Specify the paper type being manually loaded Notes Plain Paper is the factory default setting From the Paper menu set Configure MP to Manual for Manual Paper Type to appear as a menu Manual Envelope Size 7 3 4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Manual Envelope Type Envelope Rough Envelope Custom Type x Specify the envelope size being manually loaded Note 10 Envelope is the U S factory default setting DL Envelope is the international factory default setting Specify the envelope type being manually loaded Note Envelope is the factory default setting Configure MP menu Use Configure MP Cassette Manual First Note Only installed trays and feeders are listed in this menu To Determine when the printer selects paper from the multipurpose feeder Notes Cassette is the fac
164. op front door 7 Cleanthe charger and the printhead lens For more information see Cleaning the charger and the printhead lens on page 129 Replacing the waste toner bottle 1 Open the bottom front door Maintaining the printer 146 2 Remove the waste toner bottle 3 Clean the charger and the printhead lens For more information see steps 3 7 of Cleaning the charger and the printhead lens on page 129 4 Unpack the new waste toner bottle 5 Insert the new waste toner bottle into the printer until it clicks into place 6 Close the bottom front door Maintaining the printer 147 Replacing the 300K maintenance kit Replacing the exhaust and ozone filters 1 Exhaust filter 2 Ozone filter Replacing the exhaust filter 1 Pull out the exhaust filter 2 Unpack the new exhaust filter Maintaining the printer 148 3 Insert the new filter Replacing the ozone filter 1 Pull out the ozone filter 2 Unpack the new ozone filter 3 Insert the new filter Maintaining the printer 149 Replacing the pick feed and separator rollers 1 Pick roller 2 Feed roller 3 Separator roller Note You can use the rollers stored in the compartment inside the standard trays For more information see Storing the rollers on page 135 1 Turn off the printer Maintaining the printer 150 2 Remove all trays Standard tray Optional 2 x 500 or 2500 s
165. or vertically or to enhance fonts Note Off is the factory default setting Toner Darkness 1 10 Enhance Fine Lines On Off Gray Correction Auto Off Brightness 6 to 6 Contrast 0 5 Enable a print mode preferable for files such as architectural drawings maps electrical Automatically adjust the contrast enhancement applied to images Adjust the printed output either by lightening or darkening it You can conserve toner Adjust the contrast of printed objects Lighten or darken the printed output Notes 8 is the factory default setting Selecting a smaller number can help conserve toner circuit diagrams and flow charts Notes Off is the factory default setting You can set this option from the printer software For Windows users click File gt Print and then click Properties Preferences Options or Setup For Macintosh users choose File gt Print and then adjust the settings from the Print dialog and context menus To set this option using the Embedded Web Server type the network printer IP address in the Web browser address field Note Auto is the factory default setting by lightening the output Note O is the factory default setting Note 0 is the factory default setting Job Accounting menu Note This menu item appears only when a formatted working printer hard disk is installed Use Job Accounting Log Off On Soe a UE UTENTE Determine a
166. ores print jobs Set a limit on how long the printer stores print jobs needing verification 96 Reserve Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a limit on how long the printer stores print jobs for printing at a later time Note Off is the factory default setting Erase Temporary Data Files menu Erase Temporary Data Files deletes only print job data on the printer hard disk that are not currently in use by the file system All permanent data on the printer hard disk are preserved such as downloaded fonts macros and held jobs Note This menu appears only when a formatted working printer hard disk is installed Wiping Mode Auto Specify the mode for erasing temporary data files Understanding the printer menus Use Automatic Method Single pass Multiple pass 97 To Mark all disk space used by a previous print job This method does not permit the file system to reuse this space until it has been cleared Notes e Single pass is the factory default setting Only automatic wiping enables users to erase temporary data files without having to turn off the printer for an extended amount of time Highly confidential information should be erased using only the Multiple pass method Security Audit Log menu Use To Export Log Let an authorized user export the audit log Notes To export the audit log from the printer control panel a flash
167. orms a power on reset and then returns to normal operating mode Finding printer security information In high security environments it may be necessary to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons For more information go to the Lexmark security Web page or see the Embedded Web Server Security Administrator s Guide at http support lexmark com Maintaining the printer 129 Maintaining the printer Warning Potential Damage Failure to maintain optimum printer performance or to replace parts and supplies may cause damage to your printer Cleaning printer parts Cleaning the printer Note You may need to perform this task after every few months Warning Potential Damage Damage to the printer caused by improper handling is not covered by the printer warranty 1 Make sure that the printer is turned off and unplugged from the electrical outlet A CAUTION SHOCK HAZARD To avoid the risk of electrical shock when cleaning the exterior of the printer unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding 2 Remove paper from the standard bin and multipurpose feeder 3 Remove any dust lint and pieces of paper around the printer using a soft brush or vacuum 4 Dampen a clean lint free cloth with water and use it to wipe the outside of the printer Warning Potential Damage Do not use hou
168. orrect View the printer IP address From the printer home screen From the TCP IP section in the Network Ports menu By printing a network setup page or menu settings page and then finding the TCP IP section Note An IP address appears as four sets of numbers separated by periods such as 123 123 123 123 Is the printer IP address correct The problem is solved Yes Go to step 2 Contact customer support Type the correct printer IP address in the address field of your Web browser Note Depending on the network settings you may need to type https instead of http before the printer IP address to access the Embedded Web Server Step 2 Check if the printer is turned on Is the printer turned on Go to step 3 Turn on the printer Troubleshooting 233 Action Yes No Step 3 Go to step 4 Contact your system Check if the network connection is working support person Is the network connection working Step 4 Go to step 5 Tighten the cable Make sure the cable connections to the printer and print server are secure connection For more information see the setup documentation that came with the printer Are the cable connections to the printer and print server secure Step 5 Go to step 6 Contact your system Temporarily disable the Web proxy servers support person Note Proxy servers may block or restrict you from accessing certain We
169. ort b Resend the print job Is the print quality still poor Uneven print density les ABCD ABCD Action Yes No Step 1 Go to step 2 The problem is solved a Clean the charger and the printhead lens b Resend the print job Is the print density uneven Step 2 Contact customer The problem is solved Replace the photoconductor unit and then resend the print job support Is the print density uneven Vertical voids appear on prints Leading edge Trailing edge Troubleshooting 231 Action Yes No Step 1 Go to step 2 The problem is solved a Make sure your software program is using a correct fill pattern b Resend the print job Do vertical voids appear on prints Step 2 Go to step 3 The problem is solved a From the control panel set the paper type and weight in the Paper menu to match the paper loaded in the tray b Resend the print job Do vertical voids appear on prints Step 3 Go to step 4 The problem is solved Check if you are using a recommended type of paper a Load the specified tray or feeder with a recommended type of paper b Resend the print job Do vertical voids appear on prints Step 4 Go to step 5 The problem is solved a Remove the photoconductor unit and then reinstall it Warning Potential Damage Do not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light may cause print
170. osure of Certicom Corp atthe IETF for Addition of the Camellia Cipher Suites to Transport Layer Security TLS implemented in the product or service Notices 247 The use of certain patents in this product or service is subject to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for AES CCM ECC Cipher Suites for TLS implemented in the product or service The use of this product or service is subject to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for IKE and IKEv2 Authentication Using the Eliptic Curve Digital Signature Algorithm ECDSA implemented in the product or service The use of this product or service is subject to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for Suite B Cryptographic Suites for IPSec implemented in the product or service The use of this product or service is subject to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for Algorithms for Internet Key Exchange version 1 IKEv1 implemented in the product or service Index Index Numerics 300K maintenance kit ordering 135 Symbols x maintenance kit very low 80 xy 192 x page jam clear manual feeder 200 xx 162 x page jam detach the 3000 sheet t
171. ot turned off by a switch or breaker Is the electrical outlet turned off by a switch or breaker Step 7 Check if the printer is plugged into any surge protectors uninterruptible power supplies or extension cords Is the printer plugged into any surge protectors uninterruptible power supplies or extension cords Turn on the switch or reset the breaker Connect the printer power cord directly to a properly grounded electrical outlet Go to step 7 Go to step 8 Step 8 Check if one end of the printer cable is plugged into a port on the printer and the other to the computer print server option or other network device Is the printer cable securely attached to the printer and the computer print server option or other network device Step 9 Make sure to install all hardware options properly and remove any packing material Are all hardware options properly installed and all packing material removed Go to step 9 Go to step 10 Connect the printer cable securely to the printer and the computer print server option or other network device Turn off the printer remove all packing materials then reinstall the hardware options and then turn on the printer Step 10 Check if you have selected the correct port settings in the printer driver Are the port settings correct Go to step 11 ee Use correct printer driver settings Troubleshooting Action Ste
172. ox 188 emptying the hole punch box 132 encrypting the printer hard disk 128 envelopes tips on using 53 environmental settings conserving supplies 122 Eco Mode 123 Hibernate mode 123 printer display brightness adjusting 124 Sleep Mode 124 Erase Temporary Data Files menu 96 erasing hard disk memory 127 erasing non volatile memory 127 erasing volatile memory 127 Error reading USB drive Remove USB 188 Error reading USB hub Remove hub 188 Ethernet network preparing to set up for Ethernet printing 41 Ethernet port 39 Ethernet setup preparing for an 41 exhaust filter replacing 147 exporting a configuration using the Embedded Web Server 20 exterior of the printer cleaning 129 249 F factory defaults restoring 159 FCC notices 236 242 feet stabilizing 34 finding more information about the printer 8 finding printer IP address 17 finisher supported paper sizes 61 supported paper types 61 supported paper weights 61 Finishing menu 110 firmware card 21 flash drive printing from 65 flash drives supported file types 66 font sample list printing 68 Forms and Favorites setting up 18 G General Settings menu 98 green settings Eco Mode 123 Hibernate mode 123 H hardware options adding print driver 40 held jobs 67 printing from a Macintosh computer 67 printing from Windows 67 Help menu 120 Hibernate mode using 123 hiding icons on the home screen 18 hole punch box emptying 132 Home button 13 home screen
173. p 11 Check the installed printer driver Is the correct printer driver installed Step 12 Turn off the printer then wait for about 10 seconds and then turn the printer back on Is the printer working Yes Go to step 12 The problem is solved 201 No Install the correct printer driver Contact customer support Printer display is blank Action Step 1 Press the Sleep button on the printer control panel Does Ready appear on the printer display Step 2 Turn off the printer then wait for about 10 seconds and then turn the printer back on Do Please wait and Ready appear on the printer display Hardware and internal option problems Cannot detect internal option Action Step 1 Turn off the printer then wait for about 10 seconds and then turn on the printer Does the internal option operate correctly Yes The problem is solved The problem is solved Yes The problem is solved Go to step 2 Turn off the printer and then contact customer support No Go to step 2 Step 2 Check if the internal option is properly installed in the controller board a Turnoffthe printer using the power switch and then unplug the power cord from the electrical outlet b Make sure the internal option is installed in the appropriate connector in the controller board c Connect the power cord to the printer then to a properly grounded electrical o
174. p Load the sheet with the top edge on the right side Paper and specialty media guide 55 Tips on using transparencies From the printer control panel set the paper size type texture and weight in the Paper menu to match the transparencies loaded in the tray Print a test page on the transparencies being considered for use before buying large quantities Use transparencies designed specifically for laser printers Avoid getting fingerprints on the transparencies to prevent print quality problems Before loading transparencies flex and fan the sheets to prevent them from sticking together When printing on large volumes of transparencies make sure to print by batches of only up to 20 with an interval of atleast three minutes between batches to preventthe transparencies from sticking together in the bin You can also remove transparencies from the bin by batches of 20 Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability Consider these factors before printing on them Weight The printer trays can feed paper weights between 60 256 g m 16 68 Ib grain long paper The multipurpose feeder can feed paper weights between 60 256 g m 16 68 Ib grain long paper Paper lighter than 60 g m 16 Ib might not be stiff enough to feed properly and may cause jams Note Two sided printing is supported for 60 169 g m 16 45 Ib paper Curl Curl is
175. per guides in the tray to the correct positions for the paper size loaded in the tray b Resend the print job Do print irregularities still appear Step 2 From the control panel set the paper size and type in the Paper menu to match the paper loaded in the tray Do the printer settings match the size and type of the paper loaded in the tray Step 3 a Depending on your operating system specify the paper type and weight in Printing Preferences or in the Print dialog b Resend the print job Do print irregularities still appear Ne Contact customer support Yes Go to step 2 Go to step 3 Go to step 4 The problem is solved E The problem is solved Specify the paper size and type in the tray settings to match the paper loaded in the tray The problem is solved Troubleshooting Action Step 4 Check if the paper loaded in the tray has texture or rough finishes Are you printing on textured or rough paper Yes From the control panel set the paper texture in the Paper menu to match the paper loaded in the tray 219 No Go to step 5 a Clean the charger and the printhead lens b Resend the print job Do print irregularities still appear Step 5 Go to step 6 The problem is solved a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job
176. pon request from the Authorized Representative Notices 243 This product satisfies the Class A limits of EN 55022 and safety requirements of EN 60950 1 Products equipped with 2 4GHz Wireless LAN option are in conformity with the protection requirements of EC Council directives 2004 108 EC 2006 95 EC and 1999 5 EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility safety of electrical equipment designed for use within certain voltage limits and on radio equipment and telecommunications terminal equipment CEO Operation is allowed in all EU and EFTA countries but is restricted to indoor use only Compliance is indicated by the CE marking The manufacturer of this product is Lexmark International Inc 740 West New Circle Road Lexington KY 40550 USA The authorized representative is Lexmark International Technology Hungaria Kft 8 Lechner d n fasor Millennium Tower Ill 1095 Budapest HUNGARY A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative This product may be used in the countries indicated in the table below AT EE EL IT LI PT RO Cesky Spole nost Lexmark International Inc t mto prohla uje Ze v robek tento v robek je ve shod se z kladn mi po adavky a dal mi p slu n mi ustanoven mi sm rnice 1999 5 ES Dansk Lexmark International Inc erkl
177. port Web site support http support lexmark com Documentation Note Select your country or region and then select e Driver downloads your product to view the appropriate support site Support telephone numbers and hours of operation for your country or region can be found on the support Web site or on the printed warranty that came with your Voice support printer Live chat support E mail support Record the following information located on the store receipt and at the back of the printer and have it ready when you contact customer support so that they may serve you faster Machine Type number Serial number Date purchased Store where purchased Warranty information Warranty information varies by country or region n the U S See the Statement of Limited Warranty included with this printer or go to http support lexmark com In other countries and regions See the printed warranty that came with this printer Connecting the printer to an outlet Connect the power cord to the printer and then to a properly grounded and easily accessible electrical outlet Note The electrical outlet may look different depending on your country or region Selecting a location for the printer A CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 Ib and requires two or more trained personnel to lift it safely When selecting a location for the printer leave enough roo
178. ppear Step 4 Go to step 5 The problem is solved The problem is solved Troubleshooting Incorrect characters print Action Step 1 Make sure that the printer is not in Hex Trace mode Note If Ready Hex appears on the display then turn off the printer and then turn it back on to deactivate Hex Trace mode Is the printer in Hex Trace mode Step 2 a Fromthe control panel select Standard Network or Network x and then set PCL SmartSwitch or PS SmartSwitch to On b Resend the print job Do incorrect characters print Yes Deactivate Hex Trace mode Contact customer support 208 No Go to step 2 The problem is solved Job prints from the wrong tray or on the wrong paper Action Yes No Step 1 The problem is solved Go to step 2 a Checkif you are printing on paper that is supported by the tray b Resend the print job Did the job print from the correct tray or on the correct paper Step 2 The problem is solved Go to step 3 a From the Paper menu on the printer control panel set the paper size and type to match the paper loaded in the tray b Resend the print job Did the job print from the correct tray or on the correct paper Step 3 The problem is solved Go to step 4 a Depending on your operating system open Printing Preferences or the Print dialog and then specify the paper type b Resend the print job Did the job print from the correct tray or on
179. pplications is maintained However the following paper choice guidelines will help alleviate the environmental impact of printing 1 Minimize paper consumption 2 Be selective about the origin of wood fiber Buy from suppliers who carry certifications such as the Forestry Stewardship Council FSC or the Program for the Endorsement of Forest Certification PEFC These certifications guarantee that the paper manufacturer uses wood pulp from forestry operators that employ environmentally and socially responsible forest management and restoration practices 3 Choose the most appropriate paper for printing needs normal 75 or 80 g m certified paper lower weight paper or recycled paper Unacceptable paper examples Test results indicate that the following paper types are at risk for use with laser printers Chemically treated papers used to make copies without carbon paper also known as carbonless papers Preprinted papers with chemicals that may contaminate the printer Preprinted papers that can be affected by the temperature in the printer fuser e Preprinted papers that require a registration the precise location on the page greater than 2 3 mm O 9 in such as optical character recognition OCR forms In some cases registration can be adjusted with a software application to successfully print on these forms Coated papers erasable bond synthetic papers thermal papers Rough edged rough or heavily textured surface pap
180. print in Adobe Acrobat b Click File gt Print gt Advanced gt Print As Image gt OK gt OK Do the files print The problem is solved Contact customer support Troubleshooting 210 Print job takes longer than expected Action Yes No Step 1 The problem is solved Go to step 2 a Disable Eco Mode From the control panel navigate to Settings gt General Settings gt Eco Mode gt Off Note Disabling Eco Mode may increase the consumption of energy or paper or both b Resend the print job Did the job print Step 2 The problem is solved Go to step 3 Reduce the number and size of fonts the number and complexity of images and the number of pages in the print job and then resend the job Did the job print Step 3 The problem is solved Go to step 4 a Remove held jobs stored in the printer memory b Resend the print job Did the job print Step 4 The problem is solved Go to step 5 a Disable the Page Protect feature From the control panel navigate to Settings gt General Settings gt Print Recovery gt Page Protect gt Off b Resend the print job Did the job print Step 5 The problem is solved Go to step 6 a Check if the cable connections to the printer and print server are secure For more information see the setup documentation that came with the printer b Resend the print job Did the job print Step 6 The problem is solved Contact c
181. processes it appropriately When set to On the printer performs NPA processing If the data is not in NPA format it is rejected as bad data When set to Off the printer does not perform NPA processing Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Serial Buffer Disabled Auto 3K to maximum size allowed Set the size of the serial input buffer Notes Auto is the factory default setting Disabled turns off job buffering Any jobs already buffered on the disk are printed before normal processing is resumed The serial buffer size setting can be changed in 1 KB increments The maximum size allowed depends on the amount of memory in the printer the size of the other link buffers and whether Resource Save is set to On or Off To increase the maximum size range for the Serial Buffer disable or reduce the size of the parallel serial and network buffers Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Understanding the printer menus 92 Use To Job Buffering Temporarily store print jobs on the printer hard disk before printing Off Notes On Auto Off is the factory default setting The printer does not buffer print jobs on the printer hard disk On buffers print jobs on the p
182. quality problems b Resend the print job Do vertical voids appear on prints Step 5 Go to step 6 The problem is solved a Clean the charger and the printhead lens b Resend the print job Do vertical voids appear on prints Step 6 Contact customer The problem is solved Replace the photoconductor unit and then resend the print job support Do vertical voids appear on prints es Troubleshooting Solving home screen application problems An application error has occurred Action Step 1 Check the system log for relevant details a Open a Web browser and then type the printer IP address in the address field If you do not know the IP address of the printer then you can View the IP address on the printer home screen Print a network setup page or the menu settings pages and then locate the IP address in the TCP IP section Note An IP address appears as four sets of numbers separated by periods such as 123 123 123 123 b Click Settings gt Apps gt Apps Management gt System tab gt Log c From the Filter menu select an application status d From the Application menu select an application and then click Submit Does an error message appear in the log Yes Go to step 2 232 Contact customer support Step 2 Resolve the error Is the application working now Embedded Web Server does not open Action Step 1 Make sure the printer IP address is c
183. r Replace the photoconductor unit and then resend the print job Did the toner fog or background shading disappear from the prints Toner rubs off P Leading edge ABC x Trailing edge Action Yes No Step 1 Go to step 2 Specify the paper type From the Paper menu on the printer control panel check the paper type texture and weight texture and weight from the tray settings to match the paper Do the paper type texture and weight match the paper loaded in the lgaded in the tray tray Step 2 Contact customer The problem is solved Resend the print job support Does the toner still rub off M M Toner specks appear on prints Action Yes No Step 1 Go to step 2 The problem is solved a Clean the charger and the printhead lens b Resend the print job Do toner specks appear on prints Step 2 Contact customer The problem is solved Replace the photoconductor unit and then resend the print job support Do toner specks appear on prints s Troubleshooting 230 Transparency print quality is poor Action Yes No Step 1 Go to step 2 Set the paper type to Transparency From the printer control panel set the paper type in the Paper menu to match the paper loaded in the tray Is the paper type for the tray set to Transparency Step 2 Contact customer The problem is solved a Check if you are using a recommended type of transparency supp
184. r may not work with this printer Step 2 The problem is solved Contact customer Check the cable and the internal print server connection support Use the correct cable and then check if it is securely connected to the internal print server Does the internal print server operate correctly V A Internal Solutions Port does not operate correctly Action Yes No Step 1 Go to step 2 Check if you have a Make sure the Internal Solutions Port ISP is installed a Install the ISP For more information see Installing an Internal Solutions Port on page 26 b Print a menu settings page and then check if the ISP is listed in the Installed Features list Is the ISP listed in the Installed Features list supported ISP Note An ISP from another printer may not work on this printer Troubleshooting Action Step 2 Check the cable and the ISP connection a Use the correct cable and then make sure it is securely connected to the ISP b Check ifthe ISP solution interface cable is securely connected into the receptacle of the controller board Note The ISP solution interface cable and the receptacle on the controller board are color coded Does the Internal Solutions Port operate correctly V Yes The problem is solved 203 No Contact customer support Ns Tray problems a Turn off the printer then wait about 10 seconds and then turn the
185. rants that this product s manufactured from new parts or new and serviceable used parts which perform like new parts ls during normal use free from defects in material and workmanship If this product does not function as warranted during the warranty period contact a Remarketer or Lexmark for repair or replacement at Lexmark s option Notices 245 If this product is a feature or option this statement applies only when that feature or option is used with the product for which it was intended To obtain warranty service you may be required to present the feature or option with the product If you transfer this product to another user warranty service under the terms of this statement is available to that user for the remainder of the warranty period You should transfer proof of original purchase and this statement to that user Limited warranty service The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12 months later provided that the warranty period for any supplies and for any maintenance items included with the printer shall end earlier if it or its original contents are substantially used up depleted or consumed Fuser Units Transfer Transport Units Paper Feed items if any and any other items for which a Maintenance Kit is available are substantially consumed when the printer displays a Life Warning or Scheduled Maintenance message for such item To obtain warr
186. ray and open door F 24y xx 170 x page jam open door C and clear all jammed media 2yy xx 163 x page jam open door D and clear all jammed media 24y xx 167 x page jam open door H and rotate knob H6 clockwise Leave paper in bin 426 xx 428 xx 180 x page jam open doors G H and J and clear jammed paper Leave paper in bin 400 402 172 x page jam press latch to access area G and clear jammed staples Leave paper in bin 402 93 178 x page jam press latch to access area G Leave paper in bin 40y xx 176 x page jam slide the 3000 sheet tray and open door C 2yy xx 165 x page jam slide the 3000 sheet tray and open door D 24y xx 168 A accessing the controller board 21 accessing the Embedded Web Server 17 Active NIC menu 81 adding hardware options print driver 40 adjusting printer display brightness 124 adjusting Sleep mode 124 adjusting toner darkness 65 AppleTalk menu 86 attaching cables 39 available internal options 21 avoiding jams 58 avoiding paper jams 160 B Background and Idle Screen using 18 Bin Setup menu 79 buttons control panel 13 buttons touch screen using 15 C cables Ethernet 39 USB 39 canceling a print job from a computer 69 from the printer control panel 69 cannot open Embedded Web Server 232 card stock tips 53 Cartridge low 88 xy 186 Cartridge nearly low 88 xy 186 Cartridge very low 88 xy 186 Change paper source to cu
187. ray feeder printing tray Tray tray Tray tray 210 x 297 mm 8 3 x 11 7 in A5 148 x 210 mm 5 8x 8 3 in A6 105 x 148 mm 4 1 x 5 8 in JIS B5 182 x 257 mm 7 2 x 10 1 in 216 x 279 mm 8 5 x 11 in Letter ee SIS 1 Supported only in short edge orientation Supported only in long edge orientation Supports paper size without size sensing Supported only if the width is from 139 7 mm 5 5 in to 320 mm 12 6 in and the length is from 148 mm 5 83 in to 458 mm 18 in Note Banner is supported in the multipurpose feeder only if the width is up to 296 9 mm 11 69 in and the length is up to 1219 2 mm 48 in Set the paper size to Universal Paper and specialty media guide 59 Paper size Dimensions Standard Standard 2x500 2500 sheet 3000 sheet Multipurpose Two sided 500 sheet 500 sheet sheet tray tray feeder printing tray Tray tray Tray tray Legal 216 x 356 mm Executive 184 x 267 mm JIS B4 257 x 364 mm 10 12 x 14 33 in v v SRA3 320 x 450 mm 1 12 6 x 17 7 in v v A3 297 x 420 mm 11 69 x 16 54 in v v 12x18 305 x 457 mm X 1 X 1 11x17 279 4 x 431 8 mm 11 x 17 in v v Oficio 216 x 340 mm 8 5 x 13 4 in v v Folio 216 x 330 mm J 8 5 x 13 in v Statement 140x216 mm 5 5 x 8 5 in v v Universal 76 2 x 76 2 mm 3 x 3 in to 320 x 1219 2 mm v v3 12
188. rientation 191 Load staples 191 Load staples G11 G12 192 Memory full 38 192 Network x software error 54 192 Not enough free space in flash memory for resources 52 192 Open door H and remove paper from beneath area H10 192 Paper changes needed 193 Parallel port x disabled 56 193 Photoconductor low 84 xy 193 Photoconductor very low 84 xy 193 Printer had to restart Last job may be incomplete 193 Reinstall missing or unresponsive cartridge 31 xy 193 Reinstall missing or unresponsive photoconductor 31 xy 194 Remove defective disk 61 194 Remove packaging material area name 194 Remove packaging material open door C remove metal clips 194 Remove paper from linked set bin name 194 Remove paper from all bins 194 Remove paper from bin x 194 Remove paper from standard output bin 194 Replace x maintenance kit O estimated pages remain 80 xy 195 Replace cartridge O estimated pages remain 88 xy 194 Replace cartridge printer region mismatch 42 xy 195 Replace missing cartridge 31 xy 195 Replace missing photoconductor 31 xy 195 Replace missing waste toner bottle 82 xy 195 Replace paper pick rollers in paper source use parts and instructions in tray 1 or tray 2 compartment 80 196 Replace photoconductor 0 pages remain 84 xy 196 Replace unsupported cartridge 32 xy 196 Replace unsupported photoconductor 32 xy 196 Replace waste toner bottle 82 xy
189. rinter hard disk Auto buffers print jobs only if the printer is busy processing data from another input port Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Protocol Select the hardware and software handshaking settings for the serial port DTR Notes DTR DSR XON XOFF DTR is the factory default setting XON XOFF DTR DTR DSR is a hardware handshaking setting XONXOFF DTRDSR XON XOFF is a software handshaking setting XON XOFF DTR and XON XOFF DTR DSR are combined hardware and software handshaking settings Robust XON Determine whether the printer communicates availability to the computer On Notes Off e Off is the factory default setting This menu item applies only to the serial port if Serial Protocol is set to XON XOFF Baud Specify the rate at which data can be received through the serial port 1200 Notes 2400 4800 9600 is the factory default setting 9600 138200 172800 230400 and 345600 baud rates are only displayed in the 19200 Standard Serial menu These settings do not appear in the Serial Option 1 Serial Option 2 or Serial Option 3 menus 38400 57600 115200 138200 172800 230400 345600 Data Bits Specify the number of data bits sent in each transmission frame 7 8 Note 8 is the factory default setting Understanding the printer menus 93 Use To Parity Set the parity for seria
190. rk printers or in printers connected to print servers Network x Setup Page Print a report containing information about the network printer settings such as the TCP IP address information Notes This menu item is available only when more than one network option is installed This menu item appears only in network printers or in printers connected to print servers Profiles List Print a list of profiles stored in the printer Note This menu item appears only when LDSS is enabled Print Fonts Print a report of all the fonts available for the printer language currently set in PCL Fonts the printer PostScript Fonts Note A separate list is available for PCL and PostScript emulations Print Directory Print a list of all the resources stored in an optional flash memory card or printer hard disk Notes Job Buffer Size must be set to 10096 Make sure that the optional flash memory or hard disk is installed correctly and working properly This menu item appears only when an optional flash drive or hard disk is installed Asset Report Print a report containing printer asset information such as serial number and model name Event Log Summary Print a report containing a summary of all logged events Network Ports menu Active NIC menu Active NIC Allow the printer to connect to a network Auto list of available network cards Notes Auto is the factory default setting This menu item
191. rver YYY YYY YYV YVY Note This menu item is available only if the printer is attached to an external print server through the USB port Note This menu appears only when an optional serial card is installed Understanding the printer menus 91 Use To PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received On through a serial port requires it regardless of the default printer language Off Notes Onis the factory default setting When set to Off the printer does not examine incoming data The printer uses PostScript emulation if PS SmartSwitch is set to On It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to Off PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job received On through a serial port requires it regardless of the default printer language Off Notes Onisthe factory default setting When set to Off the printer does not examine incoming data The printer uses PCL emulation if PCL SmartSwitch is set to On It uses the default printer language specified in the Setup menu if PCL SmartSwitch is set to Off NPA Mode Set the printer to perform the special processing required for bidirectional On communication following the conventions defined by the NPA protocol Off Notes Auto Auto is the factory default setting Auto sets the printer to examine data determine the format and then
192. ry card in the printer The flash memory option card must not be read write or write protected This menu item appears only when a non defective flash memory card is installed Delete downloads from the printer hard disk including all held jobs buffered jobs and parked jobs Notes Delete Now sets the printer to delete the downloads and allows the display to return to the originating screen after the deletion Do Not Delete sets the printer to return to the originating screen after the deletion Activate Hex Trace Coverage Estimator Assist in isolating the source of a print job problem Notes When activated all data sent to the printer is printed in hexadecimal and character representation and control codes are not executed To exit or deactivate Hex Trace turn off or reset the printer Provide an estimate of the percentage coverage of toner on a page The estimate is Off printed on a separate page at the end of each print job On Note Off is the factory default setting XPS menu Print Error Pages Off On Print a page containing information on errors including XML markup errors Note Off is the factory default setting Understanding the printer menus 116 PDF menu Scale to Fit Scale page content to fit the selected paper size Yes Note No is the factory default setting No Annotations Print annotations in a PDF Do Not Print Note Do Not Print is the factor
193. ry devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Additional printer setup 22 1 Remove the connector cover 2 Remove the screws from the controller board access cover 3 Remove the access cover 4 Use the following illustration to locate the appropriate connector Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors Additional printer setup 23 1 Option card connector Additional printer setup 24 6 Reattach the access cover 7 Tighten the screws on the access cover 8 Reattach the connector cover Installing a memory card A CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Access the controller board For more information see Accessing the controller board on page 21
194. s Confidential and other held jobs do not print 206 Note Confidential Verify Reserve and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs Action Step 1 Open the held jobs folder on the printer display and then verify that your print job is listed Is your print job listed in the held jobs folder Yes Go to step 2 No Select one of the Print and Hold options and then resend the print job For more information see Printing confidential and other held jobs on page 67 Step 2 The print job may contain a formatting error or invalid data Delete the print job and then send it again For PDF files generate a new PDF and then print it again If you are printing from the Internet then the printer may be reading multiple job titles as duplicates and deleting all jobs except the first one For Windows users a Open the Print Properties folder b FromthePrintand Hold dialog select the Keep duplicate documents check box C Enter a PIN number For Macintosh users Save each print job name each job differently and then send the individual jobs to the printer Does the job print Step 3 Free up additional printer memory by deleting some of the held jobs Does the job print The problem is solved The problem is solved Go to step 3 Add additional printer memory Troubleshooting Envelope seals when pr
195. s Setup Active Directory LDAP LDAP GSSAPI Password PIN Edit Security Templates Add or edit a security template i list of available templates J Understanding the printer menus 95 Use To Edit Access Controls Control access to printer menus firmware updates held jobs and other access Administrative Menus points Function Access Apps Configuration Management Solutions Cancel jobs at the Device Miscellaneous Security Settings menu Use To Login Restrictions Limit the number and time frames of failed login attempts from the printer control Login failures panel before all users are locked out Failure time frame Notes Lockout time PUE i Login failures specifies the number of failed login attempts before users are locked out You can choose from 1 to 10 attempts The factory default setting Remote Login Timeout is 3 Panel Login Timeout Failure time frame specifies the time frame during which failed login attempts can be made before users are locked out You can choose from 1 to 60 minutes The factory default setting is 5 minutes Lockout time specifies how long users are locked out after exceeding the login failures limit You can choose from 1 to 60 minutes The factory default setting is 5 minutes The printer does not impose a lockout time if you set to 1 minute Panel Login Timeout specifies how long the printer remains idle on the home screen before automatically logg
196. s been cut or trimmed by hand Do not mix paper sizes weights or types in the same tray Make sure the paper size and type are set correctly on the computer or printer control panel Store paper according to manufacturer recommendations Understanding jam messages and locations When a jam occurs a message indicating the jam location and information to clear the jam appears on the printer display Open the doors covers and trays indicated on the display to remove the jam Notes When Jam Assist is set to On the printer flushes blank pages or pages with partial prints after a jammed page has been cleared Check your printed output for blank pages When Jam Recovery is set to On or Auto the printer reprints jammed pages However the Auto setting reprints jammed pages only if adequate printer memory is available Area G Door C Door D Door F Trays Door H Clearing jams Finisher bins 8 Door J Area name Multipurpose feeder Door C trays Control panel message x page jam clear jammed paper from multipurpose feeder 200 xx x page jam open door C and clear all jammed paper 2yy xx x page jam slide the 3000 sheet tray and open door C 2yy xx 162 What to do Remove the jammed paper from the feeder Open door C and then remove the jammed paper Pull out the tray and then remove the jammed paper Door D trays Doors C and F Area
197. s device to satisfy the RF exposure requirements of the FCC and other regulatory agencies Industry Canada Canada Under Industry Canada regulations this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users the antenna type and its gain should be so chosen that the equivalent isotropically radiated power EIRP is not more than that necessary for successful communication This device complies with Industry Canada license exempt RSS standards Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Industrie Canada Canada Selon la r glementation d Industrie Canada l metteur radio ne fonctionner qu avec une antenne dont le type et le gain maximal ou inf rieur ont t approuv s par Industrie Canada Pour r duire les interf rences radio potentielles aupr s d autres utilisateurs le type d antenne et son gain doivent tre choisis de telle sorte que la puissance isotrope rayonn e quivalente PIRE ne soit pas sup rieure ce qui est n cessaire pour assurer la r ussite de la com
198. s the bracket on the cage until it clicks into place 4 Install the ISP on the bracket Additional printer setup 5 Use the thumbscrew to attach the bracket to the ISP Installing a printer hard disk Note Use the screwdriver located inside the bottom front door of the printer 28 Additional printer setup 29 CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors 1 Access the controller board For more information see Accessing the controller board on page 21 2 Unpack the hard disk 3 Locate the appropriate connector on the controller board cage Note If an optional ISP is installed then the hard disk must be installed onto the ISP Additional printer setup 30 To install a hard disk onto the ISP a Remove the screws attached to the hard disk mounting bracket and then remove the bracket b Align the standoffs of the hard disk to the holes in the ISP and then pr
199. s will also require the automatic setting Check with your system support person if you are not sure which channel to select Additional printer setup 42 Security Method There are four basic options for Security Method WEP key If your network uses more than one WEP key then enter up to four in the provided spaces Select the key currently in use on the network by selecting the default WEP transmit key WPA or WPA2 preshared key or passphrase WPA includes encryption as an additional layer of security The choices are AES or TKIP Encryption must be set for the same type on the router and on the printer or the printer will not be able to communicate on the network 802 1X RADIUS If you are installing the printer on an 802 1X network then you may need the following Authentication type nner authentication type 802 1X user name and password Certificates No security If your wireless network does not use any type of security then you will not have any security information Note We do not recommend using an unsecured wireless network Notes f you do not know the SSID of the network that your computer is connected to then launch the wireless utility of the computer network adapter and then look for the network name If you cannot find the SSID or the security information for your network then see the documentation that came with the access point or contact your system support person To
200. sabled 56 197 serial printing setting up 45 Set Date and Time menu 97 setting paper size 46 paper type 46 TCP IP address 84 setting the Universal paper size 46 setting up serial printing 45 Setup menu 109 shipping the printer 157 showing icons on the home screen 18 Sleep button 13 Sleep Mode adjusting 124 SMTP server not set up Contact system administrator 197 SMTP Setup menu 93 Some held jobs were not restored 197 stabilizing feet 34 Standard Network menu 82 Standard network software error 54 197 Standard USB menu 87 Standard USB port disabled 56 197 staple cartridge in booklet finisher replacing 140 staple cartridge in staple finisher replacing 138 staple cartridge in staple hole punch finisher replacing 142 staple cartridges ordering 135 statement of volatility 126 status of parts checking 133 status of supplies checking 133 Stop or Cancel button 13 storing paper 58 parts 135 supplies 135 storing print jobs 67 Index streaked horizontal lines appear on prints 226 streaked vertical lines appear on prints 227 streaks appear 230 Substitute Size menu 75 supplies checking status 133 checking from printer control panel 133 checking using the Embedded Web Server 133 conserving 122 storing 135 using genuine Lexmark 134 using recycled paper 122 supplies ordering photoconductor unit 134 staple cartridges 135 toner cartridge 134 waste toner bottle 134 Supply needed to complete job 197 supply notific
201. scape Reverse Portrait Reverse Landscape Help menu Menu item Print All Guides Print Quality Description Prints all the guides Provides information about solving print quality issues Printing Guide Provides information about loading paper and other specialty media Understanding the printer menus 121 Menu item Description Media Guide Provides a list of the paper sizes supported in trays and feeders Print Defects Guide Provides a template for determining the cause of repeating print quality defects and lists settings that can be used to adjust print quality Menu Map Provides a list of the control panel menus and settings Information Guide Provides help in locating additional information Connection Guide Provides information about connecting the printer locally USB or to a network Moving Guide Provides instructions for safely moving the printer Supplies Guide Provides information about ordering supplies Saving money and the environment 122 Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment We design with the environment in mind engineer our packaging to reduce materials and provide collection and recycling programs For more information see The Notices chapter The Environmental Sustainability section of the Lexmark Web site at www lexmark com enviro
202. sehold cleaners or detergents to prevent damage to the exterior of the printer 5 Make sure all areas of the printer are dry before sending a new print job Cleaning the charger and the printhead lens 1 Open the bottom front door Maintaining the printer 130 2 Remove the waste toner bottle 3 Locate the white tab Maintaining the printer 131 5 Remove the printhead wiper 7 Putthe wiper back to its holder 8 Reinstall the waste toner bottle 9 Close the bottom front door Maintaining the printer 132 Emptying the hole punch box 1 Open doorH 2 Remove and empty the hole punch box Maintaining the printer 133 3 Reinstall the hole punch box 4 Close door H Checking the status of parts and supplies A message appears on the printer display when a replacement supply item is needed or when maintenance is required Checking the status of parts and supplies on the printer control panel From the home screen touch Status Supplies View Supplies Checking the status of parts and supplies from the Embedded Web Server Note Make sure the computer and the printer are connected to the same network 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 f you are using a proxy server then temporarily disable it
203. service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility For Lexmark technical support visit http support lexmark com For information on supplies and downloads visit www lexmark com 2014 Lexmark International Inc All rights reserved GOVERNMENT END USERS The Software Program and any related documentation are Commercial Items as that term is defined in 48 C F R 2 101 Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 12 212 or 48 C F R 227 7202 as applicable Consistent with 48 C F R 12 212 or 48 C F R 227 7202 1through 227 7207 4 as applicable the Commercial Computer Software and Commercial Software Documentation are licensed to the U S Government end users a only as Commercial Items and b with only those rights as are granted to all other end users pursuant to the terms and conditions herein Notices 235 Trademarks Lexmark Lexmark with diamond design MarkNet and MarkVision are trademarks of Lexmark International Inc registered in the United States and or other countries Mac and the Mac logo are trademarks of Apple Inc registered in the U S and other countries
204. ssesssnssaeeeseseeseseeeeeesees 17 Finding the IP address of the computer sse nnne nennen nnn nnns nsi nnne nnn nennen nnn 17 Accessing the Embedded Web Servel ssssssssssccceecesssssnsnseceeccecesccesseseceeceeceessusseaueaeeseeseeseesssesaeassansa 17 Activating the home screen applications cccccccccccccsssssssssssseceeceeccessesesesssscenseseceeseseceseessessnsaseseeseusneaea 18 Showing or hiding icons on the home SCrEEN cccescsscccesssssseeecesssseusecessesueecescecsseeceseessseeeeeseeaeeeesseesssesaeees 18 Using Background and Idle Screen i deis ei erem i Re Pri ria d cer aa ge eaa E RR RISE e eK Reip RE 18 Setting up Forms and Favorites ccessccccesssssssccesesssseccsscsssececesenseececescseusececsessesececesesseaeeesees sesenta sns inen nnns 18 Understanding Eco Settings emere ea reste a aaa E etras legat Ea EE E iS A PPP DR ra ra S E Daun ie 19 Setting up Remote Operator Panel ccccccccsssssessssssnencccenceecsecesesssenananseeceeseececesenseceacsenenceeeeececsenenenes 20 Exporting and importing a configuration eeeseseseseseeeeeee enema n nennen nennen nnne 20 Additional printer setup sssssssosessesosesseosssoseossoseossosessesosecsecsesseossssesesse 2L Installing internal OPTIONS v ssscsenerccadaavsvessurtedecaccvans ep recu ono ye a a aE aE rr rude du voa 21 Installing hardware OptiOns icceeicenc terea ka Rate ea enhn korean en a aaa a a nei Ea nk
205. stem support person Standard network software error 54 Try one or more of the following From the printer control panel touch Continue to continue printing Turn off the printer and then turn it back on Update the network firmware in the printer or print server For more information visit the Lexmark support Web site at http support lexmark com or contact customer support and then report the message Standard USB port disabled 56 Try one or more of the following From the printer control panel touch Continue to clear the message Enable the USB port From the printer control panel navigate to Network Ports USB Buffer Auto Note The printer discards any data received through the USB port Supply needed to complete job Do either of the following Install the missing supply to complete the job Cancel the current job Troubleshooting 198 The device is operating in Safe Mode Some print options may be disabled or provide unexpected results Touch Continue on the control panel to clear the message and continue printing Too many flash options installed 58 Try one or more of the following Touch Continue on the control panel to continue printing Remove the extra flash memory 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the extra flash memory 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on
206. stom string load orientation 186 Change paper source to custom type name load orientation 186 Change paper source to paper size load orientation 186 Change paper source to paper type paper size load orientation 187 charger cleaning 129 checking an unresponsive printer 199 checking status of parts and supplies 133 checking the status of parts and supplies 133 checking the virtual display using the Embedded Web Server 158 248 checking virtual display using the Embedded Web Server 158 cleaning exterior of the printer 129 cleaning the charger 129 cleaning the printer 129 cleaning the printhead lens 129 Close door x 187 Complex page some data may not have printed 39 187 confidential data information on securing 128 confidential jobs modifying print settings 68 confidential print jobs 67 printing from a Macintosh computer 67 printing from Windows 67 Confidential Print menu 95 Configuration change some held jobs were not restored 57 187 configuration information wireless network 41 Configure MP menu 74 configuring multiple printers 158 configuring port settings 44 configuring supply notifications 159 connecting the printer to an outlet 9 connecting to a wireless network using PIN Personal Identification Number method 43 using Push Button Configuration method 43 using the Embedded Web Server 44 using wireless setup wizard 42 conservation settings brightness adjusting 124 conserving
207. stom type is supported Paper Loading menu Card Stock Loading Duplex Off Determine and set two sided printing for all print jobs with Card Stock as the paper type Notes Off is the factory default setting for all Paper Loading menu selections Duplex sets the printer default to two sided printing for every print job unless one sided printing is selected from Print Properties or the print dialog depending on your operating system Understanding the printer menus Use Recycled Loading Duplex off Glossy Loading Duplex off Heavy Glossy Loading Duplex Off Labels Loading Duplex Off Bond Loading Duplex Off 77 To Determine and set two sided printing for all print jobs with Recycled as the paper type Determine and set two sided printing for all print jobs with Glossy as the paper type Determine and set two sided printing for all print jobs with Heavy Glossy as the paper type Determine and set two sided printing for all print jobs with Labels as the paper type Determine and set two sided printing for all print jobs with Bond as the paper type Letterhead Loading Duplex Off Determine and set two sided printing for all print jobs with Letterhead as the paper type Preprinted Loading Duplex Off Determine and set two sided printing for all print jobs with Preprinted as the paper type Colored Loading Duplex Off Determine and set two sided pri
208. struction sheet that came with the supply Replace missing cartridge 31 xy Install the missing cartridge to clear the message For more information see Replacing the toner cartridge on page 143 Troubleshooting 196 Replace paper pick rollers in paper source use parts and instructions in tray 1 or tray 2 compartment 80 Try one or more of the following Replace the pick rollers and then touch Rollers replaced on the control panel to clear the message and continue printing Touch Replace later jams may persist to ignore the message and continue printing Replace photoconductor 0 pages remain 84 xy Replace the photoconductor unit to clear the message and continue printing For more information see the instruction sheet that came with the supply or see Replacing a photoconductor unit on page 136 G Note If you do not have a replacement photoconductor unit then see Ordering supplies on page 134 or go to www lexmark com Replace unsupported cartridge 32 xy Remove the toner cartridge and then install a supported one to clear the message and continue printing For more information see the instruction sheet that came with the supply or see the Replacing supplies section of the User s Guide Note If you do not have a replacement cartridge then see the Ordering supplies section of the User s Guide or visit www lexmark com Replace unsupported photoconductor 32 xy Remove the photoco
209. supplies 122 Eco Mode 123 Hibernate mode 123 Sleep Mode 124 conserving supplies 122 contacting customer support 233 Index control panel factory defaults restoring 159 parts 13 using 13 control panel printer indicator light 13 Sleep button light 13 controller board accessing 21 Custom Bin Names menu 78 Custom Names menu 78 custom paper type name assigning 52 creating 52 Custom Types menu 78 customer support contacting 233 D Default Source menu 71 Defective flash detected 51 187 device and network settings information erasing 127 directory list printing 69 Disk full 62 188 Disk must be formatted for use in this device 188 display troubleshooting printer display is blank 201 display control panel 13 display printer control panel adjusting brightness 124 disposing of printer hard disk 126 documents printing from Macintosh 64 from Windows 64 door C paper jams clearing 163 165 door D paper jams clearing 167 168 E Eco Mode setting 123 Eco Settings about 19 Edit Security Setups menu 94 embedded solutions information erasing 127 Embedded Web Server accessing 17 adjusting brightness 124 checking the status of parts 133 checking the status of supplies 133 copying settings to other printers 158 modifying confidential print settings 68 problem accessing 232 Embedded Web Server Security Administrator s Guide where to find 128 emission notices 236 240 241 242 Empty the hole punch b
210. t in the Paper menu to match the paper loaded in the tray Is the tray set to the type texture and weight of the paper loaded Step 3 a Depending on your operating system specify the paper type texture and weight from Printing Preferences or from the Print dialog b Resend the print job Is the print still too light Step 4 Make sure that the paper has no texture or rough finishes Are you printing on textured or rough paper Step 5 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Is the print still too light Yes Go to step 2 Go to step 3 Go to step 4 From the control panel change the texture settings in the Paper Texture menu to match the paper you are printing on Go to step 6 221 No The problem is solved Change the paper type texture and weight to match the paper loaded in the tray The problem is solved Go to step 5 The problem is solved Troubleshooting 222 Action Yes No Step 6 Go to step 7 The problem is solved a Clean the charger and the printhead lens b Resend the print job Is the print still too light Step 7 Contact customer The problem is solved Replace the photoconductor unit and then resend the print job support Warning Potential Damage Do not expose the photoconductor unit to direct light for
211. t network organize the following information before you begin Note If your network automatically assigns IP addresses to computers and printers continue on to installing the printer Avalid unique IP address for the printer to use on the network The network gateway The network mask Anickname for the printer optional Note A printer nickname can make it easier for you to identify your printer on the network You can choose to use the default printer nickname or assign a name that is easier for you to remember You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network Use a new network cable when possible to avoid potential problems caused by a damaged cable Preparing to set up the printer on a wireless network Notes Make sure your wireless network adapter is installed in your printer and working properly For more information see the instruction sheet that came with the wireless network adapter Make sure your access point wireless router is turned on and is working properly Make sure you have the following information before setting up the printer on a wireless network SSID The SSID is also referred to as the network name Wireless Mode or Network Mode The mode is either infrastructure or ad hoc Channel for ad hoc networks The channel defaults to automatic for infrastructure networks Some ad hoc network
212. t of bins Cancel the print job Troubleshooting 191 Load Multipurpose Feeder with custom type name paper orientation Try one or more of the following Load the feeder with the correct size and type of paper From the control panel touch one of the following Prompt each page paper loaded or Do not prompt paper loaded To clear the message and continue printing Automatically select paper To use the paper loaded in the tray Reset active bin To reset the active bin for a linked set of bins Cancel the print job Load Multipurpose Feeder with paper size paper orientation Try one or more of the following Load the feeder with the correct size of paper From the control panel touch one of the following Prompt each page paper loaded or Do not prompt paper loaded To clear the message and continue printing Automatically select paper To use the paper loaded in the tray Reset active bin To reset the active bin for a linked set of bins Cancel the print job Load Multipurpose Feeder with paper type paper size paper orientation Try one or more of the following Load the feeder with the correct size and type of paper From the control panel touch one of the following Prompt each page paper loaded or Do not prompt paper loaded To clear the message and continue printing Automatically select paper To use the paper loaded in the tray Reset
213. t the size of the parallel input buffer Notes e Auto is the factory default setting Disabled turns off job buffering Any print jobs already buffered on the printer hard disk are printed before normal processing resumes The parallel buffer size setting can be changed in 1 KB increments The maximum size allowed depends on the amount of memory in the printer the size of the other link buffers and whether Resource Save is set to On or Off To increase the maximum size range for the Parallel Buffer disable or reduce the size of the USB serial and network buffers Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Temporarily store print jobs on the printer hard disk before printing Notes Off is the factory default setting On buffers print jobs on the printer hard disk Auto buffers print jobs only if the printer is busy processing data from another input port Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Advanced Status On Off Enable bidirectional communication through the parallel port Notes Onisthe factory default setting Off disables parallel port negotiation Understanding the printer menus 90 Use To Protocol Specify the parallel port protocol Standard
214. table 56 using recycled 122 Paper changes needed 193 paper characteristics 55 paper feed troubleshooting message remains after jam is cleared 205 paper jams avoiding 160 paper jams clearing door C 163 165 door D 167 168 in 3000 sheet tray 170 in door C 170 in door F 170 in multipurpose feeder 162 Paper Loading menu 76 paper size setting 46 Paper Size Type menu 71 paper sizes supported 58 Paper Texture menu 75 paper type setting 46 paper types supported by printer 60 paper weights supported by printer 60 Parallel x menu 88 Parallel port x disabled 56 193 parts checking status 133 251 checking from printer control panel 133 checking using the Embedded Web Server 133 storing 135 using genuine Lexmark 134 parts ordering 300K maintenance kit 135 PCL Emul menu 116 PDF menu 116 Personal Identification Number method using 43 Photoconductor low 84 xy 193 photoconductor unit ordering 134 replacing 136 Photoconductor very low 84 xy 193 port settings configuring 44 PostScript menu 116 power cord socket 39 power switch printer 149 preparing to set up the printer on an Ethernet network 41 print driver hardware options adding 40 print irregularities 218 print job canceling from computer 69 print quality replacing a photoconductor unit 136 print quality troubleshooting blank pages 222 characters have jagged edges 213 clipped pages or images 213 gray background on prints 215 horizontal voids appear
215. ted Setup Before you begin make sure that The access point wireless router is Wi Fi Protected Setup WPS certified or WPS compatible For more information see the documentation that came with your access point e A wireless network adapter installed in your printer is attached and working properly For more information see the instruction sheet that came with the wireless network adapter Using the Push Button Configuration method 1 From the printer control panel navigate to A gt Network Ports gt Network x gt Network x Setup gt Wireless gt Wireless Connection Setup gt Wi Fi Protected Setup gt Start Push Button Method 2 Follow the instructions on the printer display Using the Personal Identification Number PIN method 1 From the printer control panel navigate to A gt Network Ports gt Network x gt Network x Setup gt Wireless gt Wireless Connection Setup gt Wi Fi Protected Setup gt Start PIN Method 2 Copy the eight digit WPS PIN 3 Open a Web browser and then type the IP address of your access point in the address field Notes The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 f you are using a proxy server then temporarily disable it to load the Web page correctly 4 Access the WPS settings For more information see the documentation that came with your access point 5 Enter the eight digit PIN and then save the setting Addit
216. ter printing Repeat and Reserve jobs are held in the printer until you delete them Confidential print jobs require a four digit PIN For Windows users 1 With a document open select File gt Print 2 Open the printer properties and then select Print and Hold Printing 68 3 Select the print job type and then assign a user name 4 Send the print job to the printer 5 From the printer home screen open the Held Jobs folder and then release the job For Macintosh users 1 With a document open select File gt Print 2 From the print options or Copies amp Pages pop up menu select Job Routing 3 Select the print job type and then assign a user name 4 Send the print job to the printer 5 From the printer home screen open the Held Jobs folder and then release the job Modifying confidential print settings Note This feature is available only in network printers or printers connected to print servers 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 f you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings tab Security Confidential Print Setup 3 Modify the settings Set a maximum number of PIN entry attempts When a user exceeds a specific n
217. terface card does not operate correctly Action Step 1 Make sure the USB or parallel interface card is installed a Install the USB or parallel interface card For more information see Installing an Internal Solutions Port on page 26 b Print a menu settings page and then check if the USB or parallel interface card is listed in the Installed Features list Is the USB or parallel interface card listed in the Installed Features list Yes Go to step 2 Check if you have a supported USB or parallel interface card Note A USB or parallel interface card from another printer may not work on this printer Step 2 Check the cable and the USB or parallel interface card connection Use the correct cable and then make sure it is securely connected to the USB or parallel interface card Does the USB or parallel interface card operate correctly M The problem is solved Contact customer support ko Paper feed problems Jammed pages are not reprinted Action Turn on Jam Recovery a From the home screen navigate to E Settings General Settings Print Recovery b From the Jam Recovery menu select On or Auto C Save your changes Do pages reprint after a jam Yes The problem is solved No Contact customer support Troubleshooting Paper frequently jams 205 Action Yes No Step 1 Go to step 2 The problem is solved a Pull out
218. tes None is the factory default setting The value defined in Log Near Full Level determines when this action is triggered Determine and set how the printer responds when disk usage reaches the maximum limit 100MB Note None is the factory default setting Determine and set where the printer posts job accounting logs E mail Address to Send Logs Log File Prefix Specify the e mail address to which the printer sends job accounting logs Specify the prefix you want for the log file name Note The current host name defined in the TCP IP menu is used as the default log file prefix Understanding the printer menus Utilities menu Use Remove Held Jobs Confidential Held Not Restored All Format Flash Yes No Delete Downloads on Disk Delete Now Do Not Delete 115 To Delete confidential and held jobs from the printer hard disk Notes Selecting a setting affects only print jobs that are resident in the printer Bookmarks print jobs on flash drives and other types of held jobs are not affected Not Restored removes all Print and Hold jobs that are not restored from the printer hard disk or memory Format the flash memory Warning Potential Damage Do not turn off the printer while the flash memory is being formatted Notes Yes deletes all data stored in flash memory Nocancels the format request Flash memory refers to the memory added by installing a flash memo
219. the supply appears on the menus page and status page Warning The printer displays the warning message and generates an e mail about the status of the supply The printer does not stop when the supply condition is reached Continuable Stop The printer stops processing jobs when the supply condition is reached and the user needs to press a button to continue printing Non Continuable Stop The printer stops processing jobs when the supply condition is reached The supply must be replaced to continue printing 1 The printer generates an e mail about the status of the supply when supply notification is enabled The printer stops when some supplies become empty to prevent damage b 4 Click Submit Restoring factory default settings If you want to keep a list of the current menu settings for reference then print a menu settings page before restoring the factory default settings For more information see Printing a menu settings page on page 45 n For a more comprehensive method of restoring the printer factory default settings see Erasing non volatile memory on page 127 Warning Potential Damage Restoring factory defaults returns most printer settings to the original factory default settings Exceptions include the display language custom sizes and messages and network port menu settings All downloads stored in the RAM are deleted Downloads stored in the flash memory or in a printer hard disk
220. the margins correct Paper curl Action Step 1 Move the width and length guides in the tray to the correct positions for the size of the paper loaded Step 2 From the printer control panel set the paper type and weight in the Paper menu to match the paper loaded in the tray Do the paper type and weight match the type and weight of the paper in the tray Step 3 a Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialog b Resend the print job Is the paper still curled The problem is solved Yes Go to step 2 Are the width and length guides positioned correctly Go to step 3 The problem is solved Go to step 4 Contact customer support Adjust the width and length guides Specify the paper type and weight from the tray settings to match the paper loaded in the tray Troubleshooting Action Yes Step 4 a Remove the paper from the tray and then turn it over b Resend the print job Is the paper still curled Go to step 5 218 No The problem is solved Step 5 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Is the paper still curled Print irregularities Leading edge gne Trailing edge Action Step 1 a Movethe pa
221. the tendency for paper to curl at its edges Excessive curl can cause paper feeding problems Curl can occur after the paper passes through the printer where it is exposed to high temperatures Storing paper unwrapped in hot humid cold or dry conditions even in the trays can contribute to paper curling prior to printing and can cause feeding problems Smoothness Paper smoothness directly affects print quality If paper is too rough toner cannot fuse to it properly If paper is too smooth it can cause paper feeding or print quality issues Always use paper between 100 and 200 Sheffield points Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly Leave paper in its original wrapper until it is time to use it This limits the exposure of paper to moisture changes that can degrade its performance Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing Extend the time several days if the storage or transportation environment is very different from the printer environment Thick paper may also require a longer conditioning period Paper and specialty media guide 56 Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper Grain is either grain long running the length of the paper or grain short running the width of the paper For 60 256 g m 16 68 lIb paper grain lo
222. the tray and then do one or more of the following Make sure paper lies flat in the tray Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray Check if the paper guides are aligned against the edges of the paper Make sure the paper is below the maximum paper fill indicator Check if you are printing on a recommended paper size and type b Insert the tray properly If jam recovery is enabled then the print jobs will reprint automatically Do paper jams still occur frequently Go to step 3 The problem is solved Step 2 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Do paper jams still occur frequently Step 3 a Review the tips on avoiding jams For more information see Avoiding jams on page 160 b Follow the recommendations and then resend the print job Contact customer support The problem is solved Do paper jams still occur frequently Paper jam message remains after jam is cleared Action Check the entire paper path for jammed paper a Remove any jammed paper Does the paper jam message remain b From the printer control panel touch Continue to clear the message Yes Contact customer support a The problem is solved Troubleshooting Solving print problems Printing problem
223. tives and the nearest Lexmark authorized servicer in your area contact Lexmark on the World Wide Web Remote technical support is provided for this product throughout its warranty period For products no longer covered by a Lexmark warranty technical support may not be available or only be available for a fee Extent of limited warranty Lexmark does not warrant uninterrupted or error free operation of any product or the durability or longevity of prints produced by any product Warranty service does not include repair of failures caused by Modification or unauthorized attachments Accidents misuse abuse or use inconsistent with Lexmark user s guides manuals instructions or guidance Unsuitable physical or operating environment Maintenance by anyone other than Lexmark or a Lexmark authorized servicer Operation of a product beyond the limit of its duty cycle Notices 246 Use of printing media outside of Lexmark specifications Refurbishment repair refilling or remanufacture by a third party of products supplies or parts Products supplies parts materials such as toners and inks software or interfaces not furnished by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THIS PRODUCT AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHAN
224. to either of the following Network Ports Standard Network Standard Network Setup AppleTalk Network Ports Network x Network x Setup AppleTalk Activate Enable or disable AppleTalk support Yes Note No is the factory default setting No View Name Show the assigned AppleTalk name Note The AppleTalk name can be changed only from the Embedded Web Server View Address Show the assigned AppleTalk address Note The AppleTalk address can be changed only from the Embedded Web Server Understanding the printer menus 87 Provide a list of AppleTalk zones available on the network list of zones available on the network Note The default zone for the network is the factory default setting Standard USB menu Use To PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received On through a USB port requires it regardless of the default printer language Off Notes On is the factory default setting When set to Off the printer does not examine incoming data The printer uses PostScript emulation if the PS SmartSwitch is set to On It uses the default printer language specified in the Setup menu if the PS SmartSwitch is set to Off PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job received On through a USB port requires it regardless of the default printer language Off Notes Onisthe factory default se
225. tory default setting CRAM MD5 Digest MD5 NTLM Kerberos 5 M LLL Understanding the printer menus Use Device Initiated E mail None Use Device SMTP Credentials User Initiated E mail None Use Device SMTP Credentials Use Session User ID amp Password Use Session E mail address amp Password Prompt User Device Userid Device Password Kerberos 5 Realm NTLM Domain 94 To Specify what credentials will be used when communicating to the SMTP server Some SMTP servers require credentials to send an e mail Notes None is the factory default setting for Device Initiated E mail and User Initiated E mail Device Userid and Device Password are used to log in to the SMTP server when Use Device SMTP Credentials is selected Security menu Edit Security Setups menu Use To Edit Backup Password Create a backup password Use Backup Password Notes Off On Off is the factory default setting for Use Backup Password Password This menu item appears only if a backup password exists Edit Building Blocks Edit settings for Internal Accounts NTLM Simple Kerberos Setup Kerberos Setup Internal Accounts Active Directory LDAP Password and PIN NTLM Simple Kerberos Setup Kerbero
226. tory default setting Cassette configures the multipurpose feeder as the automatic paper source Manual sets the multipurpose feeder only for manual feed print jobs First configures the multipurpose feeder as the primary paper source Understanding the printer menus Substitute Size menu Use Substitute Size Off Statement A5 Letter A4 11 x 17 A3 All Listed nnn Ya I I Paper Texture menu Use Plain Texture Smooth Normal Rough Card Stock Texture Smooth Normal Rough Transparency Texture Smooth Normal Rough 75 s Notes allowed Paper appearing Le Specify the relative texture of the plain paper loaded Note Normal is the factory default setting Specify the relative texture of the card stock loaded Notes Normal is the factory default setting The options appear only if card stock is supported Specify the relative texture of the transparencies loaded Note Normal is the factory default setting Substitute a specified paper size if the requested paper size is not available All Listed is the factory default setting All available substitutions are Setting a size substitution lets the print job continue without Change Recycled Texture Smooth Normal Rough Specify the relative texture of the recycled paper loaded Note Normal is the factory default setting Labels Texture Smooth Normal Rough Bond Texture Smooth Normal
227. trait and top edge for landscape This is the factory default setting Short Edge assumes binding along the short edge of the page top edge for portrait and left edge for landscape Specify the orientation of a multiple page document Notes Auto is the factory default setting This setting affects jobs if the value of the Paper Saver setting in the same menu is not set to Off ee Understanding the printer menus Use Paper Saver Off 2 Up 3 Up 4 Up 6 Up 9 Up 12 Up 16 Up 108 To Specify that multiple page images be printed on one side of a paper Notes Off is the factory default setting The number selected is the number of page images that will print per side Paper Saver Border None Solid Print a border on each page image when using N Up pages per side Notes Noneisthe factory default setting This setting affects jobs if the value of the Paper Saver setting in the same menu is not set to Off Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the positioning of multiple page images when using N Up pages per side Notes Horizontal is the factory default setting Positioning depends on the number of page images and whether they are in portrait or landscape orientation This setting affects jobs if the value of the Paper Saver setting in the same menu is not set to Off Separator Sheets Off Between Copies Betwee
228. trol panel set the paper size type texture and weight in the Paper menu to match the labels loaded in the tray Print samples on labels being considered for use before buying large quantities For more information on label printing characteristics and design see the Card Stock amp Label Guide on the Lexmark Web site at http support lexmark com Use labels designed specifically for laser printers Do not use labels with slick backing material Do notuse labels with exposed adhesive Use full label sheets Partial sheets may cause labels to peel off during printing resulting in a jam Partial sheets also contaminate the printer and the cartridge with adhesive and could void the printer and toner cartridge warranties Before loading labels on the tray flex and fan labels to loosen them Straighten the edges on a level surface Tips on using letterhead Use letterhead specifically for laser printers Print samples before buying large quantities Before loading letterhead flex and fan the sheets When printing on letterhead take note of the page orientation Source Printing Side with the Paper orientation letterhead Trays One sided Faceup Load the sheet with the top edge toward the back of the tray Two sided Facedown Load the sheet with the top edge toward the front of the tray Multipurpose feeder One sided Facedown Load the sheet with the top edge on the left side Two sided Faceu
229. trol panel to clear the message and continue printing Cartridge nearly low 88 xy If necessary touch Continue on the printer control panel to clear the message and continue printing Cartridge very low 88 xy ii You may need to replace the toner cartridge very soon For more information see Replacing the toner cartridge on page 143 If necessary touch Continue on the control panel to clear the message and continue printing Change paper source to custom string load orientation Try one or more of the following Load the correct size and type of paper in the tray specify the paper size and type in the Paper menu on the control panel and then touch Finished changing paper Touch Use current paper source to use the available paper size and type in the tray Touch Reset active bin to reset the active bin for a linked set of bins Cancel the print job Change paper source to custom type name load orientation Try one or more of the following Load the correct size and type of paper in the tray or feeder specify the paper size and type in the Paper menu on the printer control panel and then touch Finished changing paper Touch Reset active bin to reset the active bin for a linked set of bins Cancel the print job Change paper source to paper size load orientation Try one or more of the following Load the correct size and type of paper in the tray or feeder specify the size
230. troubleshoot problems install updates or complete other tasks to help you successfully use your Lexmark product Telephone support is also available In the U S or Canada call 1 800 539 6275 For other countries or regions visit http support lexmark com Notices 234 Notices Product information Product name Lexmark MS911de Machine type 4021 Model s 230 Edition notice June 2014 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or
231. ts Ma Go to step 5 Go to step 6 The problem is solved The problem is solved Troubleshooting 227 Step 6 Contact customer The problem is solved Replace the photoconductor unit and then resend the print job support Do streaked horizontal lines appear on prints Streaked vertical lines appear on prints i Leading edge TOR Trailing edge Action Yes No Step 1 Go to step 2 The problem is solved a Depending on your operating system specify the paper type texture and weight from Printing Preferences or from the Print dialog b Resend the print job Do streaked vertical lines appear on prints Step 2 Go to step 3 Do one or more of the From the control panel set the paper texture type and weight in the following Paper menu to match the paper loaded in the tray Specify the paper texture type and Do the paper texture type and weight match the paper in the tray weight from the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper texture type and weight specified in the tray settings Step 3 Go to step 4 The problem is solved a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Do streaked vertical lines appear on prints Troubleshooting 228 Action
232. tting When set to Off the printer does not examine incoming data The printer uses PCL emulation if the PCL SmartSwitch is set to On It uses the default printer language specified in the Setup menu if the PCL SmartSwitch is set to Off NPA Mode Set the printer to perform the special processing required for bidirectional On communication following the conventions defined by the NPA protocol Off Notes Auto i Auto is the factory default setting Auto sets the printer to examine data determine the format and then process it appropriately The printer automatically restarts when changing the setting from the printer control panel The menu selection is then updated USB Buffer Set the size of the USB input buffer Disabled Notes Auto 3K to maximum size allowed Auto is the factory default setting Disabled turns off job buffering Any jobs already buffered on the printer hard disk are printed before normal processing resumes The USB buffer size value can be changed in 1 K increments The maximum size allowed depends on the amount of memory in the printer the size of the other link buffers and whether Resource Save is set to On or Off To increase the maximum size range for the USB Buffer disable or reduce the size of the parallel serial and network buffers The printer automatically restarts when the setting is changed from the printer control panel The menu selection is then updated Understand
233. tware program from sending print jobs that use another printer language Determine if print jobs are removed from the print queue when they require unavailable printer options or custom settings These print jobs are stored in a separate print queue so other jobs print normally When the missing information or options or both are obtained the stored jobs print Notes Offisthe factory default setting This menu appears only if a non read only printer hard disk is installed This requirement ensures that stored jobs are not deleted if the printer loses power Set the logical and physical printable area Notes Normal is the factory default setting When attempting to print data in the non printable area defined by the Normal setting the printer clips the image at the boundary Whole Page allows the image to be moved into the non printable area defined by the Normal setting but the printer clips the image at the Normal setting boundary This setting affects only pages printed using a PCL 5e interpreter and has no effect on pages printed using the PCL XL or PostScript interpreter Understanding the printer menus Download Target RAM Flash Disk 110 Set the storage location for downloads Notes RAM is the factory default setting Storing downloads in the RAM is temporary Storing downloads in a flash memory or in a printer hard disk places them in permanent storage Downloads remain in the flash me
234. type texture and weight from Printing Preferences or from the Print dialog b Resend the print job Is the print still too dark Step 4 Check if the paper loaded in the tray has texture or rough finishes Are you printing on textured or rough paper Step 5 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Is the print still too dark Step 6 a Clean the charger and the printhead lens b Resend the print job Is the print still too dark From the control panel change the texture settings in the Paper Texture menu to match the paper you are printing on Go to step 6 Go to step 7 Go to step 5 The problem is solved The problem is solved Step 7 Replace the photoconductor unit and then resend the print job Warning Potential Damage Do not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems Is the print still too dark Contact customer support The problem is solved ee Troubleshooting Print is too light Action Step 1 a From the Quality menu on the control panel increase the toner darkness Note 8 is the factory default setting b Resend the print job Is the print still too light Step 2 From the control panel set the paper type texture and weigh
235. type when Recycled is selected in other menus Paper Notes Card Stock Transparency Paper is the factory default setting Rough Cotton The custom media type must be supported by the selected tray or tabels multipurpose feeder in order to print from that source Envelope Nc SJ Custom Names menu Custom Name x Specify a custom name for a paper type This name replaces Custom Type x in the printer menus Custom Bin Names menu Use To Standard Bin Specify a custom name for the standard bin Bin x Specify a custom name for Bin x Universal Setup menu Units of Measure Identify the units of measure Inches Notes Millimeters Inches is the U S factory default setting Millimeters is the international factory default setting Understanding the printer menus 79 Use To Portrait Width Set the portrait width 3 54 48 inches Notes 89 9 1219 mm e f the width exceeds the maximum then the printer uses the maximum width allowed 12inches is the U S factory default setting You can increase the width in 0 01 inch increments e 305 mm is the international factory default setting You can increase the width in 1 mm increments Portrait Height Set the portrait height 5 5 48 inches Notes 139 7 1219 mm f the height exceeds the maximum then the printer uses the maximum height allowed 17 inches is the U S factory default setting You can increase the height in
236. uld be multiplied by the time the product spends in each mode in order to calculate energy usage The total product energy usage is the sum of each mode s energy usage Industry Canada compliance statement This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Standard ICES 003 Avis de conformit aux normes de l industrie du Canada Cet appareil num rique de classe A est conforme aux exigences de la norme canadienne relative aux quipements pouvant causer des interf rences NMB 003 Notices 241 Japanese VCCI notice Bic cO J biSERS TCU SEA AKOSE EEIIUCUOEd COREL 22A AMMRHEECY DORUE TERR CRM S CBRMSESSHRCTCEMHVET TOBRAICHEAN ERR iBjokozk enoccm Uusi VCCI A CORB 77AATSSRSINEIB CT TORE RR CREAT DCB RBS ESSEC CEMHVET COMBI PY BIS WHR ET SEDBRENSCEPHWVET VCCI A European Community EC directives conformity This product is in conformity with the protection requirements of EC Council directives 2004 108 EC 2006 95 EC and 2011 65 EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility safety of electrical equipment designed for use within certain voltage limits and on the restrictions of use of certain hazardous substances in electrical and electronic equipment The manufacturer of this product is Lexmark International Inc 740 West New Circle Road Lexington KY 40550 USA The authorized represe
237. umber of PIN entry attempts all of the jobs for that user are deleted Setanexpiration time for confidential print jobs When a user has not printed the jobs within the specified time all of the jobs for that user are deleted 4 Save the modified settings Printing information pages For more information on printing information pages see Printing a menu settings page on page 45 and Printing a network setup page on page 45 Printing a font sample list 1 From the home screen navigate to TB Reports Print Fonts 2 Touch PCL Fonts or PostScript Fonts Printing 69 Printing a directory list A directory list shows the resources stored in a flash memory or in the printer hard disk From the home screen navigate to rw Reports Print Directory Canceling a print job Canceling a print job from the printer control panel 1 From the printer control panel touch Cancel Job or press on the keypad 2 Touch the print job you want to cancel and then touch Delete Selected Jobs Note If you press on the keypad then touch Resume to return to the home screen Canceling a print job from the computer For Windows users 1 Open the printers folder In Windows 8 From the Search charm type run and then navigate to Run gt type control printers gt OK In Windows 7 or earlier a Click e or click Start and then click Run b Typecontrol printers C Press Enter or click OK 2 Double click the printer icon
238. uppliers and Remarketers are intended beneficiaries of this limitation Additional rights Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages so the limitations or exclusions contained above may not apply to you This limited warranty gives you specific legal rights You may also have other rights that vary from state to state Patent acknowledgment The use of this product or service is subject to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for Elliptic Curve Cryptography ECC Cipher Suites for Transport Layer Security TLS implemented in the product or service The use of this product or service is subject to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for TLS Elliptic Curve Cipher Suites with SHA 256 382 and AES Galois Counter Mode GCM implemented in the product or service The use of this product or service is subject to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for TLS Suite B Profile for Transport Layer Security TLS implemented in the product or service The use of this product or service is subject to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Discl
239. upports 60 256 g m 16 68 Ib paper weights Note When a finisher is installed the standard finisher bin becomes the default bin even for print jobs that do not require finishing Supported paper sizes EE EE Staple hole punch Staple hole punch E finisher bin 1 finisher bin 2 A6 Vv V 3 X X a v v vV JIS B5 J J J JIS B4 V V V Executive y J J Letter V J V 1 Paper is supported only if the finisher stacks the paper but does not staple or punch holes in it x KIXKI x Paper is supported only if the finisher stacks or staples the paper but does not punch holes in it Paper is supported but the finisher does not stack staple or punch holes in it Paper is supported only for 2 hole punch Paper is supported only if the paper size is between 210 x 279 4 mm 8 27 x 11 in and 320 x 457 2 mm 12 6 x 18 in Paper and specialty media guide 62 Paper size Staple finisher Staple hole punch Staple hole punch Booklet finisher finisher bin 1 finisher bin 2 a v y Legal V V4 V 12x18 Vv 3 V 11x17 V V V SRA3 Vv 3 V Oficio V 3 Vv Folio Vv 3 Vv X Statement V 3 V X Universal V J5 VJ Vv 1 Paper is supported only if the finisher stacks the paper but does not staple or punch holes in it x ILIS ISISIS 2 Paper is supported only if the finisher stacks or staples the paper but does not punch holes in it 3 Paper is supported but the finisher
240. use the network name instead of an IP address then you do not need to make any changes f you are adding a wireless ISP to a printer previously configured for an Ethernet connection then make sure the printer is disconnected from the Ethernet network For Windows users 1 Open the printers folder 2 From the shortcut menu of the printer with the new ISP open the printer properties 3 Configure the port from the list 4 Update the IP address 5 Apply the changes For Macintosh users 1 From System Preferences in the Apple menu navigate to the list of printers and then select gt IP 2 Type the IP address in the address field Additional printer setup 45 3 Apply the changes Setting up serial printing Windows only After installing the serial or communication COM port configure the printer and the computer Note Serial printing reduces print speed 1 Set the parameters in the printer a From the control panel navigate to the menu for the port settings b Locate the menu for the serial port settings and then adjust the settings if necessary C Savethe settings 2 From your computer open the printers folder and then select your printer 3 Open the printer properties and then select the COM port from the list 4 Set the COM port parameters in Device Manager Use the Run dialog box to open the command prompt and then type devmgmt msc Verifying printer setup When all hardware and software options are inst
241. ustomer Install additional printer memory and then resend the print job support Did the job print a ee Troubleshooting Print jobs do not print Action Step 1 a From the document you are trying to print open the Print dialog and check if you have selected the correct printer Note If the printer is not the default printer then you must select the printer for each document that you want to print b Resend the print job Do the jobs print Step 2 a Check if the printer is plugged in and turned on and if Ready appears on the printer display b Resend the print job Do the jobs print Yes The problem is solved The problem is solved No Go to step 2 Go to step 3 Step 3 Ifan error message appears on the printer display then clear the message Note The printer continues to print after clearing the message Do the jobs print Step 4 a Check if the ports USB serial or Ethernet are working and if the cables are securely connected to the computer and the printer Note For more information see the setup documentation that came with the printer b Resend the print job Do the jobs print The problem is solved The problem is solved Go to step 4 Go to step 5 Step 5 a Turn off the printer then wait for about 10 seconds and then turn the printer back on b Resend the print job Do the jobs print Step 6 a Remove and then reinst
242. ut source in the Paper Size Type menu Understanding the printer menus Displayed Information Left side Right side Custom Text x Displayed Information continued Black Toner 101 Specify what is displayed on the upper left and right corners of the home screen For the Left side and Right side menus select from the following options None IP Address Hostname Contact Name Location Date Time mDNS DDNS Service Name Zero Configuration Name Custom Text x Model Name Notes P Address is the factory default setting for Left side Date Time is the factory default setting for Right side Customize the displayed information for Black Toner Select from the following options When to display Do not display Display Message to Display Default Alternate Default text entry Alternate text entry Notes Do not display is the factory default setting for When to display Default is the factory default setting for Message to Display A 102 Understanding the printer menus Use Displayed Information continued Waste Toner Bottle Paper Jam Load Paper Service Errors To Customize the displayed information for Waste Toner Bottle Paper Jam Load Paper and Service Errors Select from the following options Display Yes No Message to display Default Alternate Default text entry Alternate text entry Notes No is the factory default setting for Display Def
243. utlet and then turn on the printer Is the internal option properly installed in the controller board Go to step 3 Connect the internal option to the controller board Troubleshooting Action Yes Step 3 Print a menu settings page and then check to see if the internal option is listed in the Installed Features list Go to step 4 Is the internal option listed in the menu settings page Step 4 a Check if the internal option is selected The problem is solved It may be necessary to manually add the internal option in the printer driver to make it available for print jobs For more information see Adding available options in the print driver on page 40 b Resend the print job Does the internal option operate correctly XX 202 No Reinstall the internal option Contact customer support Internal print server does not operate correctly Action Yes Step 1 Reinstall the internal print server Go to step 2 a Remove and then install the internal print server For more information see Installing an Internal Solutions Port on page 26 b Printa menu settings page and then check if the internal print server is listed in the Installed Features list Is the internal print server listed in the Installed Features list Check if the internal print server is supported by the printer Note An internal print server from another printe
244. v 1999 5 EF Polski Niniejszym Lexmark International Inc o wiadcza e niniejszy produkt jest zgodny z zasadniczymi wymogami oraz pozosta ymi stosownymi postanowieniami Dyrektywy 1999 5 EC Portugu s A Lexmark International Inc declara que este este produto est conforme com os requisitos essenciais e outras disposi es da Diretiva 1999 5 CE Slovensky Lexmark International Inc t mto vyhlasuje e tento produkt sp a z kladn po iadavky a v etky pr slu n ustanovenia smernice 1999 5 ES Slovensko Lexmark International Inc izjavlja da je ta izdelek v skladu z bistvenimi zahtevami in ostalimi relevantnimi dolo ili direktive 1999 5 ES Svenska H rmed intygar Lexmark International Inc att denna produkt st r i verensst mmelse med de v sentliga egenskapskrav och vriga relevanta best mmelser som framg r av direktiv 1999 5 EG STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS LEXMARK LED PRINTERS AND LEXMARK MULTIFUNCTION LASER PRINTERS Lexmark International Inc Lexington KY This limited warranty applies to the United States and Canada For customers outside the U S refer to the country specific warranty information that came with your product This limited warranty applies to this product only if it was originally purchased for your use and not for resale from Lexmark or a Lexmark Remarketer referred to in this statement as Remarketer Limited warranty Lexmark war
245. y You may need to order a replacement photoconductor If necessary select Continue on the control panel to clear the message and continue printing Photoconductor very low 84 xy You may need to replace the photoconductor unit very soon For more information see Replacing a photoconductor unit on page 136 If necessary touch Continue on the control panel to clear the message and continue printing Printer had to restart Last job may be incomplete From the printer control panel touch Continue to clear the message and continue printing For more information visit http support lexmark com or contact customer support Reinstall missing or unresponsive cartridge 31 xy Try one or more of the following Check if the toner cartridge is missing If missing install the toner cartridge For information on installing the cartridge see the Replacing supplies section of the User s Guide fthe toner cartridge is installed then remove the unresponsive toner cartridge and then reinstall it Note If the message appears after reinstalling the supply then the cartridge is defective Replace the toner cartridge Troubleshooting 194 Reinstall missing or unresponsive photoconductor 31 xy Try one or more of the following f the photoconductor unit is missing then install it For more information see Replacing a photoconductor unit on page 136 f the photoconductor unit is installed then remove and t
246. y default setting Print PostScript menu Print PS Error Print a page containing the PostScript error On Off Lock PS Startup Mode On Off Note Off is the factory default setting Disable the SysStart file Note Off is the factory default setting Font Priority Establish the font search order Resident Flash Disk Notes Resident is the factory default setting This menu item is available only when a formatted flash memory option card or printer hard disk is installed and operating properly Make sure the flash memory option or printer hard disk is not read write write or password protected Job Buffer Size must not be set to 10096 PCL Emul menu Font Source Specify the set of fonts used by the Font Name menu Resident Notes Disk Download Resident is the factory default setting Resident shows the factory Flash default set of fonts downloaded in the RAM All Flash and Disk settings show all fonts resident in that option The flash option must be properly formatted and cannot be read write write or password protected Download shows all the fonts downloaded in the RAM All shows all fonts available to any option Understanding the printer menus 117 Font Name Identify a specific font and the option where it is stored Courier 10 Note Courier 10 is the factory default setting Courier 10 shows t
247. y one or more of the following From the printer control panel touch Continue to continue printing Turn off the printer wait for about 10 seconds and then turn the printer back on Update the network firmware in the printer or print server For more information visit the Lexmark support Web site at http support lexmark com Not enough free space in flash memory for resources 52 Try one or more of the following From the control panel touch Continue to clear the message and continue printing Touch Reset active bin to reset the active bin for a linked set of bins Delete fonts macros and other data stored in the flash memory Install a flash memory card with larger capacity Note Downloaded fonts and macros not previously stored in the flash memory are deleted Open door H and remove paper from beneath area H10 Remove the paper from the specified area Troubleshooting 193 Paper changes needed Try one or more of the following Touch Use current supplies to clear the message and continue printing Cancel the current print job Parallel port x disabled 56 Try one or more of the following From the printer control panel touch Continue to clear the message Enable the parallel port From the printer control panel navigate to Network Ports gt Parallel x gt Parallel Buffer gt Auto Note The printer discards any data received through the parallel port Photoconductor low 84 x
248. you looking for Find it here Initial setup instructions Setup documentation The setup documentation came with the printer and is also available at Connecting the printer http support lexmark com Installing the printer software Additional setup and instructions for using the printer User s Guide and Quick Reference Guide The guides are available at http support lexmark com Selecting and storing paper and specialty media Loading paper Note These guides are also available in other Configuring printer settings ORARE Viewing and printing documents and photos Setting up and using the printer software Configuring the printer on a network Caring for and maintaining the printer Troubleshooting and solving problems Information on setting up and configuring the accessibility Lexmark Accessibility Guide This guide is available at features of your printer http support lexmark com Help using the printer software Windows or Mac Help Opena printer software program or application and then click Help Click 2 to view context sensitive information Notes Help is automatically installed with the printer software The printer software is located in the printer program folder or on the desktop depending on your operating system Learning about the printer 9 What are you looking for Find it here The latest supplemental information updates and customer Lexmark sup

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