User Manual StealthTouch-M5 with ATOM models
Contents
1. GND GND PWRLED GND 08 0 9 LED VCC 3 35 3304 10 RESET po HDD LED HDLED 12 CN4 Digital I O Port Pin Name Signal Pin Name 1 109 GND 2 VCC 5V _O_ DIOIUO J 4 44 96 12V 5V Power CN5 Cash Drawer Port Pin Nam Cash Drawer 2 Digital Output Drawer Open Close Signal Digital Input DIO IO Cash Drawer 1 Digital Output DOOR O0 6 GD GND Note1 An extra 11 Y Cable is needed if want to support 2 Drawer na Manual for StealthTouch M5 with Atom model v1 0 Page 34 CN7 Serial Port 1 2 RS 232 Level Lower COM1 Upper COM2 Pin Name Pin Name Signal Signal DCD NDCDA 9 DCDf NDCDB 5 98 NSINA 10 8 NSINB SOUT NSOUTA 11 SOUT NSOUTB 4 4 DTR NDTRA 12 DTR amp X NDTRB 5 GND 13 6 DSR 214 NDSRBB 7 RTS NHISA 15 NHTSB 8 CTS 16 CTS 1 JP14 to select 5V 12V or NDCDB Note2 JP13 and JP14 to select 45V 12V NHIB or GND CN8 Serial Port 4 RS 232 Level Lower COM3 Upper COM4 Pin Name 1 DCD 19 NDCDD 2 SN NSNC _ 10 j SN J NSND _ SOUT NSOUTC 1 1 SOUT NSOUID 4 DTR NDTRC 122. External 150W 100 240 FCC A CE UL 3 Thermal 23 lines sec 80mm paper optional Driver Epson ESC OPOS Integrated Add ons Magnetic stripe or Barcode slot reader Fingerprint Biometric reader DigitalPersona Rear customer display or 10 LCD Barcode scanner omni directional Proximity RFID reader Privacy Filter Manual for StealthTouch M5 with Atom model v1 0 Page 5 Section A Getting started with Stealth Touch M5 system Chapter 1 Identifying controls ports and peripherals 1 1 Identifying controls and ports Front View Right View Card Reader Port Optional di Print Reader Port Optional Panel View I O Ports On Off Speaker Switch Optional 077 eri CD RW DVD RW Optional Manual for StealthTouch M5 with Atom model v1 0 Page 6 I O Ports Power Output E SATA Cash PS 2 Port Drawer Keyboard Powered Powered USB USB 12V 24V Power Supply Unit AC Adapter STLH Dimension 171mm x 40mm x 72 mm PSFSP150 Output DC Cable Length 1 8m 2 iet GROUPINC Power LED YES blue 2 Power Input AC 100 240V 2A 50 60Hz Power Output DC Power 24V 5 0A Max Power 150W STLH Input AC Socket Type IEC 320 C6 Type PSFSP120 Dimension 167mm x 65mm x 37mm Output DC Cable Length 1 8m FSP GROUP INC AC DC STER 6 T eet z Model No 4 FSP120 ACB Power LED YES green ES util Power Input AC 1
3. NDTRD 5 GND 13 6 DSR NDSRC 14 NDSRD 7 RTS NHISC 15 NHTSD 8 CTS 15 16 j CTSf CN9 RS 422 485 for COM3 CN10 HD Audio Header Signal L 2 GND P 3 X 4 PRESENCE NC _ 5 LINER LINEZLR 6 MIC JD RETURN MIC2 JD 20Kf 7 We s 9 LINEL LINE2 LL 10 LINE JD RETURN LINE2_JD 39 2K LVDS1 LVDS Output Pin Signal 1 GND 16 LVDS CON A7 2 GND GND 11 LVDS CON CL2 3 A DATA3 LVDS CON 18 LVDS CON CLK2 4 A DATAS LVDS CON A 2 19 DATA2 LVDS CON A6 5 ACLK LVDS CON 20 B_DATA2 LVDS CON A6C 6 ACLK LVDS CON CLKt 21 DATAt LVDS CON 5 7 A DATA2 LVDS CON A2 22 BDATAt LVDS CON 5 8 DATA LVDS CON 23 BDATAO LVDS 9 1 LVDS CON At 24 DATA LVDS 10 DATAt LVDS 125 GND 11 DATAO LVDS CON AO 6 12 DATAOo LVDS_CON_AO 27 VDD LVDS CON PVDD _ 13 28 LVDS CON PVDD 14 GND 29 VDD LVDS CON PVDD 15 DATA3 LVDS CON 7 30 OND 2 Manual for StealthTouch M5 with Atom model v1 0 Page
4. Receive data 452 5 3 Power supplied by serial port COM port By default COM Port 2 does not supply power It can be set to supply 5V or 12V power by modifying jumper setting on JP14 on the System Board Please see table below for JP14 jumper setting Power will be available on Pin 1 Warning If you set COM Port 2 with power remember to put a warning label on the I O Panel so that users will not plug in other devices to that port JP14 COM2 Power Select JP14 COM2 JP14 COM2 DCD PIN RI PIN 7 9 DCD 810 RI Note The setting only affects COM2 port on 1 0 Panel It does not affect internal 2 Port on the motherboard Manual for StealthTouch M5 with Atom model v1 0 Page 20 Section C Using StealthTouch M5 accessories Chapter 6 Using Customer Display Rear Display optional part number 46 RORJ or 46 RARJ only Unless specified standard Rear Display Customer Display shipped from PioneerPOS is set to AEDEX protocol by default 6 1 Protocol emulation supported Pioneer POS rear display customer display supports a few different protocols The supported protocols are General AEDEX UTC standard UTC Enhanced Epson CD7220 05220 11 PD3000 6 2 Reprogram rear display protocol emulation Please obtain the utility to reprogram Rear Display Protocol by contacting PioneerPOS Technical Support If you need to re program the rear display firmware you may connect the display to C
5. StealthTouch M5 with Atom model v1 0 Page 9 2 3 Connecting network The LAN network port is located on the I O Panel StealthTouch M5 also comes with optional build in wireless LAN 2 4 Installing card reader and or finger print reader optional 1 Remove 2 screws see circles to access port for Card Finger Print reader 4 Secure the readers with two Phillips M3 x 14 Big Cap White P N 10 S3014BW screws Manual for StealthTouch M5 with Atom model v1 0 Page 10 2 Installing customer display rear display optional 1 Tilt terminal and pull the back cover upwards to open 2 Install the rear display to the unit secure it with five Phillips M4 x 8 Big Cap Black P N 10 S4008BB screws 3 Connect the Ext DC Plug Power Cable 12V P N 34 319 122155 to the Molex Connector of SATA amp Molex 4 Pin Power Adapter 60CM cable P N 35 M5 319L60 4 Connect the Ext DC Plug Power Cable 12V P N 34 319 122155 to the connector on the Rear Display unit Manual for StealthTouch M5 with Atom model v1 0 Page 11 5 Tilt the unit and remove the Panel cover see arrow 6 Route the Rear Display s cable to the front Ports 7 8 Install the I O Panel Cover back and secure it with one Phillip x 6 Big Cap Black P N 10 53006 screws 9 Cut the cable slot on back cover see arrow Manual for StealthTouch M5 with Atom model v1 0 Page 12 10 Install back cover to t
6. are working You may use a keyboard and press lt ctrl gt lt alt gt lt delete gt to go to Windows Task Manager Click on Applications tab Select the program that is not responding Click End Task Please understand that when a program stops responding any work that has not been saved will may be lost when we end a program using task manager Or oo 8 6 Operating system not responding solid Blue Screen with error message Problem description Operating system not responding to touch You may see a solid blue screen with error message sometimes Manual for StealthTouch M5 with Atom model v1 0 Page 25 1 If the computer stops responding with finger touch double check if the problem is caused by touch panel issue Try to plug in a USB mouse or keyboard to see if you get the system to work If you verify that it is Touch Panel issue Refer to the section Touch Panel Touch Panel not responding to finger touch 2 Use a digital camera or pen to record any error message Then press and hold the power switch for at least 5 seconds This will shut down the system Please understand that when a program stops responding any work that has not been saved will may be lost when we shut down the system 3 Restart the computer again 4 bad sector on hard drive may cause system to freeze or Blue Screen if you are using Windows Try to use Windows Check Disk to check if your system has a bad sector To further diagnose the
7. 00 240V 2A 50 60Hz DC Outputs 2 Power Output DC Power 24V 5 0A Max Power 120W Power Supply Unit Supply Unit LED Light LED Light Manual for StealthTouch M5 with Atom model v1 0 Page 7 Common Add on Peripherals Magnetic Card Reader Magnetic card reader Track 1 2 Keyboard Wedge Part Number 46 D21000 Part Number 46 D21F01 Customer Display Integrated Rear Customer Display Part Number 46 RARJ XXX XXX Emulation Chapter 2 Setting up PioneerPOS system 2 4 Connecting power If your system comes with a base you just need to locate the power cord and plug it to a surge protector or uninterruptible power supply UPS Unit Caution Do not plug in the unit directly into a wall outlet Lightning or power surge may damage the system Always connect the power through a surge protector or uninterruptible power supply UPS unit Manual for StealthTouch M5 with Atom model v1 0 Page 8 2 2 Connecting cables to I O panel 1 Tilt the terminal then remove one Phillips x 6 Big Cap Black P N 10 53006 screw 2 Pull I O Port Cover outward 3 Gently pull the base back cover outward Note If there are optional screws at both sides of the base back cover remove them 4 Route cables of peripherals to the front Connect cables to respective ports Ports 6 Panel and Base Back Cover T Press Power Switch to turn on the system Manual for
8. 1 Go to Start gt Program gt Intel PROset Wireless 2 Click on Intel PROset Wireless to setup wireless utility Intel PROSet Wireless WiFi Connection Utility File Tools Advanced Profiles Help WiFi networks found Select one and click Connect WiFi Networks 2 link ail 8 This network has security enabled o ioe lt i To manage profiles of previously connected WiFi networks click the Profiles button Se Hardware switch Help Profiles You can also access Intel PROSet Wireless Utility by double clicking the Intel PROSet Wireless Utility task tray icon on the notification area on taskbar see picture below The icon gives us visual indication of the current wireless connection state Manual for StealthTouch M5 with Atom model v1 0 Page 17 4 2 2 For system installed with Qcom wireless adapter with RAlink chipset 1 Go to Start gt Program gt Ralink Wireless Lh 0 Profile Network Advanced Statistics VAM Sorted by gt 5510 e Channel Signal L Show dBm AP List gt gt 898 9 mg 8989 x Rescan Connect Add to Profile Status gt gt ppos lt gt 00 14 D1 C CA E7 an 100 Extra Info gt gt Link is Up TxPower 100 Signal strength 1 82 Authentication Unknown Encryption gt gt Mone Metwork gt gt Infrastructure dew IP Address gt gt 192 168 0 185 Link Speed 54 0 Mbps Sub Mask gt gt 255
9. 255 255 0 Throughput gt gt 0 000 Kbps Default Gateway gt gt 192 168 0 1 Receive Link Speed gt gt 36 0 Mbps Throughput 16 720 Kbps 3 You can also access Ralink Wireless Utility by double clicking the task tray icon on the notification area on taskbar see picture below The icon gives us visual indication of the current wireless connection state Chapter 5 Serial port RS232 COM ports 5 1 Serial port location and pin assignment Manual for StealthTouch M5 with Atom model v1 0 Page 18 Stealth Touch M5 comes with four RS232 Serial port on I O Panel serial ports are using 8 Pin RJ45 connector Picture Serial Port RS232 Location Power Output E SATA Cash PS 2 Port Drawer Keyboard a I O Ports E gt m Powered Powered USB USB 12V 24V Table Pin Assignment for RS232 Serial Port 1234587 2 RX i TX i Rx 3 TX Tnsmtdata Ready DSR 7 SetReady cts 7 Ohartsend 5 2 Using RJ45 to DB9 adapter with serial port COM port If you are using devices with DB9 Connector you can use RJ45 to 9 adapter Please see picture below Picture HJ45 Male to DB9 Male adapter P N 30 326F Table Pin assignment for HJ45 Male to DB9 Male adapter P N 30 326F RJ45 Male DB 9 Male Manual for StealthTouch M5 with Atom model v1 0 Page 19 1 8 6 Pin 1 Data carrier detect Pin 2
10. 35 Note Must check this is GND or VDD before plug an older version LVDS cable PS2 External PS 2 Interface Name Note Need short plug pin 1 amp 2 pin 3 amp 4 if MSR module is not connected SW1 Power ON Switch Connector Pin PM PWRBTNf GN PW3 12V Power Pin Name 2 1058 NDSRB 5 U O Z UO UJ NSINB 4 NRTSB 6 NDTRB pig n i GND 10 Key 8 9 J GND 10 Manual for StealthTouch M5 with Atom model v1 0 Page 36 COME Internal COM6 TTL Level USBO V5DUAL L USB DP Pin Signal PCI HEADER AD1 FRAME LPC_FRAME V3 3S 7 7 AD3 9 AD2 X JLPC AD2 RESET PLTRST amp LPC ADO Manual for StealthTouch M5 with Atom model v1 0 Page 37 USB LAN 1 RJ45 for Ethernet 2xUSB Stack Connector LAN Pin Signal 1 YELLOW LANLED2 L2 LANLED y 13 J LANLED y O L4 GREEN V33A LAN O RI VCC 171 V5DUAL R2 TDi JMDOP U2 DATA R3 MDON US DATA R4 TD2 14 GND R5 TD 05 X QsV5DUAL R6 TD3 MD2P UG DATA USB PA R7 TD MDAIN U7 DATA 58 R8 TD4
11. 9 8 R9 TD4 R10 GND 2 j p USB ESATA1 USB eSATA Stack Connector eSATA USB _ _ ______ Name Signal Name Signal P1 GND V1 9_ U1 V5DUAL P2 TX X JMDOP U2 DATA USB P3 T 0 13 DATA P4 GND 7114 P5 P6 0 P7 TD 1 VGA1 External VGA Port Name Signal Name Signal 1 Red _ VGARED 9 45 2 10 SGND J GND 3 Ble BLUE 1 1 IDO NC 4 12 IDZSDA VGA DDCDATA GND 1113 HSYNC VGA HSYNC m T VGA VSYNC VGA VSYNC ID3 SCL VGA DDCCLK Hum VGA2 Internal VGA Port Signal Pin Names Signal 2 Red VGA RED 2 GND GND 2 GREEN 4 GND GND VGA BLUE 716 DETECT VGA2 1 3 7 7 HSYNC VGAHSYNC 8 GND 9 VSYNC VSYNC 10 GND GND Manual for StealthTouch M5 with Atom model v1 0 Page 38 LPT1 Printer Port Pin STB LPT_STB PW1 24V Power Jack Pin Name JSPI1 SPI Flash On Board Programming Header Pin Name Sign Pin Sign 2 V3 3A SPI SW SPI CS SW SPI CLK SW SPI SO SW SPI SI Manual for StealthTouch M5 with Atom model v1 0 Page 39
12. OM1 COM2 COM3 COM4 or COM5 After that run the 5 x stands for version number for example 54 utility Please follow the steps below when after PPOS program is loaded 1 Enter the Com port that is connected to your rear display You can choose 1 2 COMS or COMBS 5 Port Comman id Comi Com2 Com3 Com4 Com 0 General Command 1 AEDEX C 2 UTC standard Command 3 0 enhanced Command 4 ESC_Comman d for EPSON 5 CD 7220C 9600bps 6 PD3000 C 19200bps Please Input Command_Code Number 2 Please input Command code number for the protocol that you wish to change to at the text filed after the line Please Input Command Code Number Manual for StealthTouch M5 with Atom model v1 0 Page 21 3 On the next field Please Input Scroll Data 40 Byte for ASCII you may leave the field blank or you type any sentence you would like for the scroll data Ipixi 6 You may now verify the new emulation by viewing at the Rear Display Manual for StealthTouch M5 with Atom model v1 0 Page 22 Section D Solving problems Chapter 7 Before working on your system Before performing repairing replacement procedure please make sure that you read the safety information with each system or part Below are some information that is important to your safety and your s
13. User Manual Stealth Touch M5 with ATOM models For Stealth Touch M5 system with Part Number VESA mount Barcode scanner Rear display Dual view If you need further assistance use one of the following Website http www pioneerpos com Download VGA Network Audio Touch screen amp OPOS drivers Obtain RMA Forms Pioneer POS Support line Call 909 468 9757 Ext 172 Product by PioneerPos INC 4 www pioneerpos com 888 468 9757 Manual for StealthTouch M5 with Atom model v1 0 Page 1 Important Note 1 This manual is intended for Stealth Touch M5 system with Serial Number starts with 5M 2 This manual is intended for Stealth Touch M5 system with Part Number Disclaimer Information in this document is subject to change without notice PioneerPOS shall not be liable for technical or editorial errors in this document This manual contains proprietary information which is protected by copyright No parts of this document may be photocopied reproduced or translated to another language without prior written consent of PioneerPOS Solutions Inc Trademarks used in this manual PioneerPOS and PioneerPOS Logo are trademarks of PioneerPOS Solutions Inc Microsoft Windows Windows are trademarks of Microsoft Corporation 2010 PioneerPOS Solutions Inc All rights reserved Target Audience This Manual is written for technically qualified personnel It is not intended f
14. e Delay Touch Prevent System To Standby Drag Delay 8 12 PS 2 keyboard issue Problem description PS 2 keyboard not responding 1 Try to replace the original keyboard with a different keyboard to make sure that the issue is not caused by a defective keyboard 2 Since the data from the keyboard passes through MSR a defective MSR will cause the keyboard to have problem You may detect this problem by removing MSR and then put 2 jumpers to the top 4 pin Please contact PioneeerPOS Technical Support if you have a defective Manual for StealthTouch M5 with Atom model v1 0 Page 28 Caution If you put the jumper to the wrong pin it might restart the system 8 13 Network Network disconnects intermittently Problem description Network intermittently disconnected LAN is not working after system recovers from standby state 1 The network chipset is Intel 825741 You may go to Intel website to search for latest driver or go to the following links to download and reinstall latest driver htto downloadcenter intel com SearchResult aspx lang eng amp ProductFamily Ethernet Components amp ProductLin e Ethernet Controllers amp ProductProduct Intel C2 AE 82574 Gigabit Ethernet Controller 8 14 COM port serial port issue Problem description COM port serial port device not responding 1 Check the connection of the device Make sure the device is connected to the appropriate port 2 Check if the
15. ection E System Board description Chapter 10 System board layout LVDS1 Sr SFANT 1 E USB1 Taaak e ele SN 1 EE POWERUSB3 POWERUSB1 52 CNS Manual for StealthTouch M5 with Atom model v1 0 Page 31 Chapter 11 System Board jumper settings Highlighted item indicates factory default setting JP3 LVDS1 LCD Power Select 3 3V default JP6 CMOS Clear Normal default JP9 COM6 Power Select COM6 Power Select 3 3V default JP14 2 Power Select JP14 COM2 DCD pin COM RI pin 1 3 12V 12V 7 9 DCD default RI default Note The setting only affects COM2 port on 1 0 Panel It does not affect internal 2 Port on the motherboard COM2DCDpin EIU EMEN JP14 BM DES i JP13 COM RI Pin Select JP13 COM RI Select 2 3 GND default JP17 Panel Type Select for LVDS1 JP17 Boot Display Device Boot Device N A LCD CRT LCD CRT default JP17 Panel Type Setting Panel Type 1600x1200 1280x1024 1024x768 default 800x600 JP18 Brightness Control Logic Select JP18 Brightness Control Logic Invert Mode default For LCD with CCFL backlight Normal Mode For LCD with LED backlight KB1 PS 2 for MSR KB1 MSR Connector PS 2 MSR plugged By pass PS 2 keyboard signal if 3 4 MSR not plugged default Manual for StealthTouch M5 with Atom model v1 0 Page 32 Chapter 12 Syst
16. em Board Connectors The following lists the function each connector on board Reference CN2 CN3 4 CN9 CN10 LVDS KB1 52 SW1 PW1 PW3 12V PW5 5V 2 Internal COM2 RS232 COMS5 RS232 Reference ONT 0 J CNS CN CNIO0 2 LVDS 1 KBI PS2 PWI PW5 PW6 2 COM5 COM6 2 SPK2 2 USBI SATAT TSi 02 NGAI VGA2 POWERUSB3 POWERUSB COMe TTIL SPK1 SpeakerOutput Right Z SPK2 USB1 USB for MSR USB_PO SATA1 5 Wire Touch Panel Connector VGA1 External VGA Connector VGA2 ParllelPot 0020200 POWERUSB3 POWERUSB1 USB_LAN1 LAN Gigabit Ethernet with LED USB Upper USB P3 USB Lower USB P4 eSATA SATA1 LPC1 will be DNP after mass production BAT BIOS1 MPCI1 MPCIE1 JSPI1 SYSFAN1 Manual for StealthTouch M5 with Atom model v1 0 Page 33 CN1 Inverter Connector for LVDS1 Pin Name Signal 6 ON OFF ONOFF CN2 LED Backlight Connector Pin 6 LED_ISENS LED_ISENS CN3 USB Reset Inverter Adj and Power HDD LED Pin Signal Name 1 Hgh sV5S IK 12 USBVCC VSDUAL 3 LVDS BLCTRL 4 DATA USBP6 5 Low 16 j DATA USB
17. ems 9 1 Magnetic Stripe Reader MSR issue Problem description Magnetic Stripe Reader cannot read cards 1 Verify the issue by trying to swipe with a different card Sometimes the issue be caused by a defective card 2 Open notepad program and swipe the card in notepad program to test the card If you still could not read the card go to step 3 3 Apply keyboard patch visit below link to download keyboard patch http www pioneerpos com download kbdpatchxp zip 4 Uninstall the MSR from the system and re plug it 9 2 Rear Display Customer Display issue Problem description No display on Rear Display Rear Display does not display correct message 1 Unplug power from Rear Display and re connect power again Check if there is any display on the Rear Display 2 Make sure that the RJ45 COM port serial port connector coming out of Rear Display unit is fully inserted to the correct COM Port 3 Make sure that the POS application software setting is set to use the correct com port 4 Refer to Chapter 8 Using Customer Display Rear Display Optional Part Number 46 RxRJ only if you need to change the type of emulation on the Customer Display Rear Display unit 9 3 Bar Code Reader issue Problem Description Barcode reader not working 1 sure that keyboard terminator is connector to PS 2 connector located on I O panel Manual for StealthTouch M5 with Atom model v1 0 Page 30 S
18. hapter 8 StealthTouch M5 System Problems 81 No power Problem description System could not turn on no POST screen System Power Indicator LED is off no sound from Fan or Hard Drive 1 Make sure that the power cord coming out from the system is plugged in to the power source electrical outlet By pass power strips or power extension or UPS Uninterrupted Power Supply to verify that the system turns on Verify that the electrical outlet is working by connecting it to equipment such as a radio 2 Check if the LED light on Power Supply Unit is on If it is not on double check the connection of power chord to the Power Supply Unit Power Power Supply Unit Supply Unit LED Light IN LED Light 3 Check if you have the right power adapter Power adapter part number are STLH PSFSP150 or STLH PSFSP120 4 Make sure that the power connector is plugged in to the power port on 1 0 panel Unplug and re connect the oower connector as required 5 A defective hard drive my cause the system to not able to boot Please refer to Hard Drive Issue 8 2 Invalid System Disk message Problem description While the system is booting you receive the following error message Invaid System disk Replace the disk and then press any key 1 Double check the Boot Device Priority under Boot Option in BIOS setup utility 2 Double check if connectors on hard drive are connected properly 3 The system may be infected with a boot sector virus Ru
19. hat turn on the system again Start tapping the F8 key repeatealy Note Sometimes computer may display a keyboard error message if you begin tapping the F8 key too early To resolve this issue please restart the system and try again C You will see a screen with Windows Advanced Option Menu with dark background after the boot up Screen d Please select Safe Mode option by using the up down key e Then select Microsoft Window XP Professional or your installed Windows operating system if you are given a choice e Login to Administrator or any user to get on to Desktop f Click Yes when you see a Warning Box with message Windows is running in safe mode g You are now in Safe Mode h Please uninstall VGA driver in by uninstalling VGA driver from Add Remove Programs or remove VGA driver from Device Manager g Restart the computer and re install VGA driver again 3 If you could not see POST screen try to connect an external monitor to the VGA connector I O Panel If you could see display from external monitor the problem could be caused by defective inverter board or LCD Please contact PioneerPOS Technical Support 8 5 Software or POS application program stops responding Problem description Certain running program POS application stops responding Operating system is still working 1 Please contact your POS application or program technical support if they freeze up periodically and everything else
20. he Base 2 6 Installing wall mount VESA mount optional for VESA 75 Pole only 4 ar Package Overview Wall Mount bracket 16 M5 101 1 pcs 2 3x6 Black screw 10 S3006BB 2 pcs 3 4x8 Black screw 10 S4008SB 3 pcs 2 6 1 Wall mount je m i Manual for StealthTouch M5 with Atom model v1 0 Page 13 2 6 2 VESA 75 mount Manual for StealthTouch M5 with Atom model v1 0 Page 14 Section B Using StealthTouch M5 system Chapter 3 Touch screen panel Note The instructions below apply for Resistive Type Touch Panel only For other types of Touch Panels Infrared Capacitive SAW please contact PioneerPOS Technical Support Stealth Touth M5 s Touch Screen can be operated with finger or soft stylus If you have re installed the driver software you need to open Touchkit to re calibrate the touch screen 1 Go to Start gt All Programs gt eGalaxTouch Configure Utility 2 Click on Tools when you need to calibrate EB eGalaxTouch USB Controller Edge Compensation Hardware About General Setting Tools Display Installed Touchscreen Controllers USB USB Controller Monitor Mapping 3 Perform 4 point calibration when you see the calibration screen Use a touch screen stylus pen or your finger to touch each point for about 1 2 seconds until you hear a beep sound Note Linearization is not needed fo
21. issue you may install hard drive s utilities depending on the brand of the hard drive in the system For example if you are using Western Digital hard drive you may use Data Lifeguard Tools available at Western Digital Support Website Western Digital Western Digital Data Lifeguard Tools for Windows Dos http support wdc com product download asp level1 6 amp lang en Select any Hard Drive listed in SATA I then select Data Lifeguard Tools for Windows or DOS Hitachi http www hitachigst com hdd support download htm Fujitsu Windows Diagnostic Tool DOS Diagnostic Tool http www fujitsu com us services computing storage hdd support utilities htm If you found bad sector on the hard drive please contact PioneerPOS Technical Support for replacement of hard drive with correct technical spec 8 7 Touch panel Touch position is not accurate Problem description Touch position is not accurate If touch position is not accurate then try launch Touckit utility to re calibrate by following the steps below 1 Go to Start gt All Programs eGalaxTouch gt Configure Utility 2 Click on Tools when you need to calibrate eGalaxTouch USB Controller Edge Compensation Hardware About General Setting Tools Display Installed Touchscreen Controllers USB USB Controller Monitor Mapping 3 Perform 4 point calibration when you see the calibration screen Use a touch screen stylus pen or your finger to
22. n a virus check on the hard drive Manual for StealthTouch M5 with Atom model v1 0 Page 24 4 You may also check if hard drive is detected by pressing F11 when the system is booting up Make sure that the main hard drive is shown in Select Boot Device screen If hard drive is detected please try reinstalling or re imaging O S to the hard drive 8 3 System keeps restarting Problem description System keeps restarting by itself 1 If the system keeps booting to windows and keep restarting by itself please check if you have a virus on the system You may replace another hard drive Then you may check for viruses on the original hard drive 2 If the system keep restarting before it is able to load Operating System please check if power supply unit is working If you have another spare power supply unit please test the system with a spare power supply unit 8 4 System is on but there is no display on LCD monitor Problem description You can hear system boots to OS successfully You could hear beeps when you touch the touch screen panel The System Power Indicator LED is on However the LCD has no display 1 Please shut down the system and restart the system again 2 If you could see POST Screen the problem may be caused by improper setting in Display Driver Follow the following steps to get into Window s safe mode to uninstall display driver a You could switch off the system manually by pressing the on off button b After t
23. ngs page 32 Chapter 12 System Board Connectors page 33 Manual for StealthTouch M5 with Atom model v1 0 Page 3 Introduction PioneerPOS Stealth Touch M5 system is a touch screen system that is a perfect fit for space constrained applications such as restaurant hospitality information service medical and the likes PioneerPOS manufactures All in One touch screen systems with built in PC as well as touch monitor with different sizes About this guide This manual is intended to be use as a reference for field service as well as workshop repair It is prepared to our best to represent the current version of our production In our effort to continuously our product there may be changes that are not represented in this manual Please contact us directly if further assistance is required Please have the Serial Number and Part Number Ready before contacting our support line so they can assist you efficiently Manual for StealthTouch M5 with Atom model v1 0 Page 4 oystem Specification 10 100 1000 BaseT 101001002 BaseT 4 O USB20 6 294 O Standard Desktop Base Option Wall or VESA mount please call for part Bolted 4mm screw or Kensington MicroSaver Option Dark Grey With Base 14 6 x 13 0 x 10 4 inches 380 x 373 x 269 mm Wallmount 14 6 x 12 3 x 3 3 inches 380 x 312 x 85 mm With Base 22 1 5 10 kgs Wallmount 11 lbs 5 kgs to 40C 20 to 80
24. ngs such as password make sure you keep your password in a safe place 7 4 Removing power source Remove power source before you try to remove any parts 1 2 Turn off the system and unplug the power from the wall 3 Remove any attached device with power connected to them such as LTP Printer USB Hubs 7 5 Electrostatic discharge ESD Caution Electrostatic discharge ESD could permanently damage the electronic components in your system Always ground yourself with a wrist grounding strap Periodically touch an unpainted metal surface to avoid electrostatic discharge oS 7 6 Handling cables and connectors When you need to disconnect cables at COM Port LAN port LTP port VGA port Power Connector or connectors on MSR do not pull the cable itself Please remove the connector from the socket carefully If they have a locking tab LAN port COM Port press and hold the plastic locking tab while removing the connector When removing the connector on motherboard look for the location of Pin1 Make sure that you put the connector back with the same way before removing it to avoid short circuit You make take a picture of the original connectors with a digital camera before removing it from the System Board 7 7 Handing components Manual for StealthTouch M5 with Atom model v1 0 Page 23 When handling CPU memory or hard drive do not touch the connection surface Hold the component by its edge and do not hold the contact part C
25. o see if you are having problem on COM Ports If COM Ports are having problem you will see yellow exclamation mark in device manager under communication ports 8 9 Touch panel Cursor always stay on the edge of the screen Problem description The touch active area on one side of the screen is pressed 1 Check for any dirt dust accumulation on the side of the screen otherwise re adjust the touch screen panel 2 Make sure the active are around the touch panel is not pressed touched by other objects 8 10 Touch panel Touch panel not responding to finger after updating Windows to Service Pack 3 SP3 Manual for StealthTouch M5 with Atom model v1 0 Page 27 Problem description After updating your system with Service Pack 3 the touch panel does not respond to finger touch intermittently 1 Update TouchKit Driver to v5 1 xx 8 11 Touch Panel IR Touch Panel touch glass cursor responds to sunlight dither and moving on screen Problem description IR touch glass cursor responds to sunlight dither and moving on screen 1 Enable touch delay option in IR Touch Screen Control Panel set touch delay to 100 area to 5 IRTOUCHSYSTEMS TouchScreen Properties M Modes RightClick Settings Click On Touch Delay Click On Release m Mouse Emulation Options DoubleClick Settings Enable Touch Speed Hide Cursor Send Right Click Enable Double Click Enabl
26. or general audiences Warranty Exclusions The warranty will not apply to damages caused by Unauthorized modification or abuse Improper or inadequate maintenance by customer Conventions The following conventions are used in this manual Warning A WARNING message indicates a potential for personal injury or death Caution A CAUTION message indicates potential damage to hardware or loss of data Note A NOTE contains additional important information to help you in servicing the system Manual for StealthTouch M5 with Atom model v1 0 Page 2 Table of Contents Introduction page 4 About This Guide page 4 System Specification page 5 Section A Getting started with StealthTouch M5 system Chapter 1 Identifying controls ports and peripherals page 6 Chapter 2 Setting up PioneerPOS system page 8 Section B Using StealthTouch M5 system Chapter 3 Touch screen panel page 15 Chapter 4 Network page 16 Chapter 5 Serial port RS232 ports page 18 Section C Using StealthTouch M5 accessories Chapter 6 Using Customer Display Rear Display optional part number 46 RxRJ only page 21 Section D Solving problems Chapter 7 Before working on your system page 23 Chapter 8 Stealth Touch M5 System Problems page 24 Chapter 9 Stealth Touch M5 Accessories Problems page 30 Section E System Board description Chapter 10 System Board Layout page 31 Chapter 11 System Board Jumper Setti
27. particular port is currently being used by other program printer 3 Test the COM port with generic printer under Windows 4 Under Device Manager make sure there is no IRQ address conflict General Port Settings Driver Resources 7 Communications Port COMT Device type Ports COM amp LPT Manufacturer Standard port types Location Unknown Device status This device is working properly If vou are having problems with this device click Troubleshooter to start the troubleshooter Troubleshooter Device usage Use this device enable 8 15 LTP port issue Problem description LTP port device not responding 1 Check the connection of the device 2 Make sure that the device is connected to the appropriate port 3 Check if the particular port is being used by other program make sure that no two printers are using the same port 8 16 Built in speaker issue Problem description No sound from built in speaker Manual for StealthTouch M5 with Atom model v1 0 Page 29 1 Adjust the Windows volume control by clicking the speaker icon in the lower right corner of your screen Be sure that the volume is turned up and that the volume control is not set to mute 2 Built in speaker is optional Check the part number on the FCC label on your system to see if your system is configured with built in speaker 3 Try to re install sound driver Chapter 9 StealthTouch M5 Accessories Probl
28. r regular use eGalaxTouch USB Controller Edge Compensation Hardware About General Setting Tools Display Linearization Curve 4 points alignment to match display Clear linearization parameter and do 4 points alignment Do9 points linearization for better touchscreen Linearization linearity Do draw test to verify the touch accuracy Draw Test OK Cancel Picture 4 point calibration screen Manual for StealthTouch M5 with Atom model v1 0 Page 15 Chapter 4 Network 4 1 Wired network Standard Stealth Touch M5 comes with on board Intel Network controller For regular network usage you just need to plug in the network cable and it should work In case you need to check your network setting you can follow the instruction below 1 Start gt Control Panel System 2 Under Hardware select Device Manager 3 Expand Network adapters selection Device Manager DER File Action Help E ATOMXPSPS3SLP 4 Computer See Disk drives 2 Display adapters gj Human Interface Devices 423 IDE ATA ATAPI controllers c Keyboards j Mice and other pointing devices Monitors BB Network adapters Intel R 825741 Gigabit Network Connection Ports COM amp LPT Processors Sound video and game controllers See Storage volumes 4 In Intel 825741 Gigabit Network Connection Properties you can check item
29. s such as MAC Address IP Address Link Status Intel R 825741 Gigabit Network Connection Properties Power Management Boot Options Driver Details Resources General Link Speed Advanced Haj Intel R 8 Gigabit Network Connection Device type Network adapters Manufacturer Intel Location PCI Slot 32 PCI bus 1 device 0 function 0 Device status This device is working properly If you are having problems with this device click Troubleshoot to start the troubleshooter Device usage Use this device enable Manual for StealthTouch M5 with Atom model v1 0 Page 16 5 To perform Network Test and Diagnostic under the table Link Speed Then click on Diagnostics Intel R 825741 Gigabit Network Connection Properties Power Management i Details Resources General i Advanced Link Speed and Duplex Settings intel Intel R PROSet Version 14 3 0 0 Link Status Q Speed 100Mbps Half Duplex Speed and Duplex Auto Negotiation Identify Adapter Speed and Duplex Setting default Intel adapters are set to automatically detect and negotiate speed and duplex settings If the adapter fails to connect you can set the speed and duplex settings to match those of the link partner Copyright legal disclaimers and support information 4 2 Wireless network 4 2 1 For system installed with Intel MiniPCI MiniPCI E wireless card
30. touch each point for about 1 2 seconds until you hear a beep sound Note Linearization is not needed for regular use Manual for StealthTouch M5 with Atom model v1 0 Page 26 m eGalaxTouch USB Controller Edge Compensation Hardware About General Setting Tools Display Linearization Curve 22 0 Do4 points alignment to match display 4 Points Calibration Clear linearization parameter and do 4 points Clear and V fate alignment Do3 points linearization for better touchscreen Linearization E Do draw test to verify the touch accuracy Draw Test 8 8 Touch Panel Touch panel not responding to finger touch Problem description The cursor on Windows is not activated by finger touch 1 Try to use a keyboard mouse to test if the system has lockup problem system stops responding If you are able to use keyboard mouse to move the cursor go to step 2 If you are not able to use mouse keyboard to activate cursor the system may have lockup problem Restart the computer again 2 Be sure that Touch adapter is detected in touch utility If touch adapter not detected press Add on the Touchkit utility screen to add touch adapter 3 Re install Touchkit utility driver TouchKit utility driver can be downloaded from PioneerPOS com 4 Since Touch Panel Controller is controlled by Serial Controller on System Board defective Serial Controller may cause problem on Touch Panel Please double check device manager t
31. ystem s safety Note Only authorized technician trained by PioneerPOS should repair this system Damage due to servicing not authorized by PioneerPOS is not covered by your warranty Do not try to repair at the component level such as Printed Circuit Board PCB LCD Panel Unit Inverter board or Power Supply unit because it may cause safety hazard Modification of PCB such as motherboard may void the warranty that came with the component and the system 7 1 Record keeping 1 Keep a paper to record of serial number part number of units and any changes you made 2 If you see an error message write down the exact message on a piece of paper 9 If you digital camera take a picture of the error message on the system Some issues may be intermittent 4 Use a digital camera to take a picture before disassembling the system or removing parts You will be able to see how the cables are routed Record the existing jumper setting and connector settings on your system 7 2 Protecting your own safety 1 Unplug power from AC power source if you need to disassemble the system 2 Protect your own safety with insulating glove 3 Warning To prevent electric shock DO NOT open up Power Supply Unit CRT Monitor Unit 7 3 Protecting your data 1 Make sure that you have backed up important data You may also create a backup image of your system 2 You may back up important data on a USB Memory Drive 3 If you have important system setti
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