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Stratagy Flash Installation Guide

1. eee rennen 8 Step 5 Verify Voice Playback Basic Auto Attendant and Ports are Functioning Correctly 9 Step 6 Load Stratagy Admin Software VSA 3x ii 9 Step 7 Connect Stratagy Admin PC to Stratagy Flash eese 10 Local COntecti n ci ederet deca ri ai b E e eda caz 10 Remote Sene m 11 Step 8 Configure Stratagy Admin Software iii 12 Step 9 Access Stratasy Flash i e aee e eire tee ere nE re aa 14 Remot ACCESS P 15 Step 10 Configure Stratagy Flash sissies ua etr eurer deed Ree b EE pa 16 Toshiba Plug and Play ether emere te iere HH RE AE OR REO ERR FE OE Rl viens e Ed 16 Telephone System Configuration eerte ict trei ti seek eee Ed Hed Rer Dee Eee inea 17 Stratagy System Configuration licia tte deret en ER dere nae a a te ERUNT ee ELA eU ede FERRE 19 Contents Chapter 3 Maintenance Step 11 Program the Mailboxes nennen ennemi nennen rentrer enne 21 Step 12 Program Applications nennen then then Eaei a Eei ERa nennt annt 22 Unsupported Tokens en ete tie aet ane na eI li plein Cor Rap Reo ieri 22 Ta WOK CD ss vig ore rr ie e ene E pet ere E Ua pd Pee ee FERE HEP ERA oh 22 SMDI Calling Party Identification seen eene nennen enne aiaa 22 Step 13 Shut Down the Stratagy Flash System sese 23 Step 14 Optional Back Up Database Mailbox Names and Greetings
2. eee 23 Chapter 3 Maintenance TOOLS os laine 26 ED onini 28 Restore illi cM 30 Upgrade Stratagy Flash Software uil 32 Retrieve Trace File ete etin rend ae e CHAR Ue ira 32 Filecopyz E 35 Shut Downthe Stratagy Flash iio eed ct e P Pe te iHe ccrta ied ava ia 36 Methods oradat iti 36 Automatic System RECOVEry i 39 Dia STOSTICS M M O 39 Huc E n 39 STRATAGY LOG dni IHE e erii arido ened Albi tek bere ra ER DER RR E 40 MSG LOG Em 41 NW c iaia 42 Upgrading Stratagy Flash Voice Ports ii 42 like 43 Introduction This Installation Guide introduces you to the Stratagy Flash Voice Processing System and serves as a supplement to the Stratagy R3 I amp M Manual All information concerning the Stratagy Flash is contained in this document Applicable references can be found in the Stratagy R3 I amp M Manual Before starting the Stratagy Flash installation procedures please read through all instructions in this guide thoroughly Important information is covered which is crucial to a successful installation Organization This guide contains the following information Chapter 1 The Grand Tour gives you a general description of the Stratagy Flash s capabilities and basic operations Features exclusive to the Stratagy Flash are described in deta
3. Use Stratagy Admin s Filecopy option to copy files to and from the flash memory of the Stratagy Flash and the Stratagy Admin PC s hard drive 1 From the Tools menu press 8 Source System Copy From Copy To Filecopy ESC Exit F1 Help 3249 2 Inthe Source System field where the file currently resides press F2 to display a pop up box of selections 3 Highlight PC to copy from the Stratagy Admin PC or Stratagy to copy from the Stratagy Flash Press Enter 4 In the Copy From field Note If a directory name is not entered Filecopy searches type the directory name the Stratagy Flash or Stratagy Admin directory if necessary and the file Stratagy Admin PC for the file to be copied name 5 PressEnter when finished 6 In the Copy To field type Note Ifa directory name is not entered Filecopy assigns the the directory name if destination for the file to the Stratagy Flash or Stratagy necessary and the file Admin directory name Tools 35 Maintenance Shut Down the Stratagy Flash 7 Press Enter when While Stratagy Flash copies the file this dialog status box finished displays File copying Stratagy Local Received 8192 bytes 53 3253 When the copy is complete this status box displays Finished copying file in 2 32 minutes press any key to continue 3254 8 Press any key to continue Shut Down the Stratagy Flash Occasionally you wil
4. hard drive The system configuration file displays The parameters are listed in alphabetical order See Chapter 3 Configuring Stratagy in the Stratagy R3 I amp M Manual for instructions Stratagy System Config 1 Transmit file to Stratagy and restart Stratagy 2 Transmit file to Stratagy without restarting Stratagy 3 Cancel changes 3241 Stratagy Admin transmits the file to the Stratagy Flash When complete the screen displays this message Copy file completed Press any key to reboot Stratagy 3252 The system starts logging the information to the MSG LOG file The DOS prompt displays The Filecopy screen displays see Page 35 for details You can view it using any common text editor 41 Maintenance Upgrading Stratagy Flash Voice Ports 42 ScanDisk ScanDisk is a utility that detects diagnoses and repairs disk errors on uncompressed drives ScanDisk repairs file system e g crosslinks and lost clusters errors Perform ScanDisk 1 From the Main Menu press Alt s to select the shutdown function Enter the password the default is Stratagy and press Enter From the Shutdown Menu highlight Shutdown SCANDISK and Restart option Press Enter Press Y to continue Stratagy Flash asks for the password Shutdown Menu ESC Exit Shutdown and Restart CURRENT Version Shutdown and Trace CURRENT Version Shutdown and Start NEW Version Shutdown and Start OLD Version Shutdown SC
5. see Tools on Page 26 gt To access the Tools option Press Alt t 2 Type the password the default password is Stratagy and press Enter Backup Utility Restore Utility Upgrade Stratagy Software Telephone System Configuration Toshiba Plug and Play Stratagy System Configuration Retrieve Trace File Filecopy DID 3233 Toshiba Plug and Play The Stratagy Flash is pre installed for the Strata DK14 and DK40i DK40 systems If you need to change this selection to a different Strata DK telephone system change it now using this selection Otherwise go to Telephone System Configuration on Page 17 Note If you only want to change the PBX type do not use this function Instead set the pbx_type parameter in the Stratagy System Configuration screen see pbx_type on Page 21 for details Selecting this function Changes all the settings to the new Toshiba telephone system default values Deletes any User ID mailbox customizations Installs the Stratagy Flash default mailboxes Note Existing messages and mailbox greetings are not deleted when Toshiba Plug and Play is selected For example if mailbox 200 has messages and greetings and Toshiba Plug and Play for DK424 is run then mailbox 200 retains the messages and greetings from the previous database 16 Installation Step 10 Configure Stratagy Flash Change Toshiba Plug and Play Selection 1 From the Tools menu press
6. Advertising Stratagy Admin Admin option and press Log File Remote LOG Enter Serial Port 2 Baud Rate 19600 Modem init string AT amp F amp C1 amp 0D2LOQ0VOXGEG Note Press F1 for help with any settings in the Admin Configuration screen 3 From the Admin PC See Table 1 for a description of each of the fields Configuration screen make any changes needed ESC Exit F1 Help Note Press F2 in the Serial Port and Baud Rate fields to display a pop up box with valid entries 4 To save your changes The program returns to the Stratagy Admin Main screen you must have the cursor in the last field i e Modem Init String and press Enter or the arrow down J key Or to exit without saving your changes press Esc at any time Installation Step 8 Configure Stratagy Admin Software Table 1 Stratagy Admin PC Configuration Fields Field Description Default Advertising string that displays when the Main Menu screen blanks after a specified number of minutes of inactivity per tmo blank parameter in the install cfg file Advertising Possible values 60 character string The single quotes are required Default Stratagy ADMIN System log file name This log file contains connection information any execution error information and file copy actions Note It is a good idea to periodically archive or delete this file once or twice a year whenever Log File you perform prevent
7. Flash Installation Guide for installation details Copyright amp Toshiba America Information Systems Inc November 1999 Oo Hi Hd OF Lu Telephone System Configuration The Stratagy Flash Voice Processing system works with all Strata DK424 DK280 DK40i DK40 DK16e DK16 DK14 DK8 and DK24 DK56 DK96 Release 4 systems Make sure there are enough single line analog station ports on the Strata DK to support the number of Stratagy Flash ports required Strata DK needs to recognize the Stratagy Flash s DTMF signaling Make sure an RRCS is installed on the DK424 DK280 RCTU a KARCU or KSRCU in the DK40i DK40 DK16e DK16 a QRCU in the DK14 DK8 or CRCU in the DK24 DK56 DK96 Run Program 03 and assign these code s where the DTMF receiver is installed DK424 DK280 DK40i DK40 DK16e DK16 DK24 DK56 DK96 Code 92 93 or 94 for slot 00 Code 92 for slot 00 Code 92 or 93 Note When DK14 DK8 is powered on Program 03 automatically assigns the correct code for the QRCU SMDI Considerations We recommend Simplified Message Desk Interface SMDI integration for optimum performance of both the Stratagy and Strata systems The Strata DK telephone system must be equipped with a PIOU PIOUS RSSU or RSIU RSIS card for SMDI integration Strata DK424 DK280 SMDI is available on all processors The A processor must have Release 3 1 software or higher In the Strata DK s Program 03 set code 43 for PI
8. or restarted Until you restart Stratagy Flash the changes do not take effect The changes you have made are cancelled and not saved 18 Installation Step 10 Configure Stratagy Flash 5 If you pressed 1 to save The DOS prompt displays To continue you must re enter the changes press any Stratagy Admin key to reboot CAUTION Care should be taken when making changes and then restarting Stratagy Flash In some cases if invalid information has been entered Stratagy Flash may not reboot correctly See Automatic System Recovery on Page 39 for information on files created during an unsuccessful restart SMDI Serial Integration To provide the capability to recognize Calling Party Identification AND see the Stratagy R3 I amp M Manual for details Stratagy System Configuration Use this function to change Stratagy Flash s system options and parameters and define time out values Most Stratagy System Configuration options do not require modification We recommend that you modify the system password immediately All other options have default values but can be modified as required Configure Stratagy Flash Software 1 From the Tools menu The system configuration file displays The parameters are press 6 listed in alphabetical order Note AMIS fax future delivery and guest settings are not available to the Stratagy Flash 2 Make changes to the See System Configuration in Chapter 3 Con
9. overview available hardware and features of the Stratagy systems Installation and Maintenance Manual provides installation and maintenance requirements and procedures for the Stratagy system Also includes System Administration forms and instructions on how to configure the system Stratagy User Guide Release 3 provides the procedures necessary to operate the Stratagy system The Guide includes a tear out wallet size Quick Reference Guide and a quick reference map flowchart outlining Stratagy s features and operation Quick Reference Guide Release 3 provides a quick reference of frequently used features Stratagy Library CD ROM contains a copy of all Stratagy documentation and enables you to view print navigate and search publications Stratagy Advisor CD ROM is an end user tutorial available on CD ROM covers all R3 or higher Stratagy systems The tutorial can be used as a training tool for the new user or as a refresher course for the Stratagy user who wants to learn more about the system or the new features For authorized users Internet site FYI http fyi tsd toshiba com contains all current Stratagy documentation and enables you to view print and download current publications Introduction Related Documents Media Stratagy Flash Installation Guide 11 99 The Grand Tour 1 The Stratagy Flash is a stand alone two or four port solid state voice messaging platform that combines Stratagy software wi
10. radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference to radio communications It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules which are designed to provide reasonable protection against such interference when operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his her own expense will be required to take whatever measures may be required to correct the interference This system is listed with Underwriters Laboratory ITE c U us 78e LISTED Important Notice Busy hold Music In accordance with U S Copyright Law a license may be required from the American Society of Composers Authors and Publishers or other similar organization if radio or TV broadcasts are transmitted through the busy hold music feature of this voice processing system Toshiba America Information Systems Inc hereby disclaims any liability arising out of the failure to obtain such a license Publication Information Copyright 1999 uU Toshiba America Information Systems Inc Toshiba America Information Systems Inc Telecommunication Systems Telecommunication Systems Division Division reserves the right without prior notice to revise this information publication for any reason including but not limi
11. the changes The Options screen displays for box 983 Maintenance Shut Down the Stratagy Flash Note For added security the security code does not appear on the screen as you type it Note Changing the Do Not Disturb option enables the token programming residing in the Extension field of the mailbox It is the token string in this mailbox that performs the shutdown procedure To shut down the Stratagy Flash using the telephone dial pad 1 From the telephone dial pad call Stratagy Flash Enter 983 Enter the new security code the default is 983997 and press Once you dial into Stratagy Flash the system answers with the standard company greeting Stratagy Flash prompts you to enter the User ID Stratagy Flash prompts you to enter the security code Important You must wait until the entire prompt has been played before entering the security code If the code is entered prior to the completion of the prompt the shutdown does not occur All inactive channels are taken off hook All active channels are given a 60 second time delay to complete processing the current activity After 60 seconds they are disconnected and the system shuts down Important For security reasons you should change the default security code gt To restart the Stratagy Flash system Stratagy Admin s Main Menu To shut down the Stratagy Flash using Stratagy Admin s main menu 1 From Stratagy Admin s M
12. the existing file is overwritten beginning with the oldest record To copy the TRACE OUT file to the Stratagy Admin PC s hard drive use the Retrieve Trace File option on the Tools menu see Retrieve Trace File on Page 32 GI 39 Maintenance Diagnostics Enable TRACE OUT 1 From the Main Menu Stratagy Flash asks for the password press Alt s to select the shutdown function 2 Enter the password the default is Stratagy Shutdown Menu ESC Exit and press Enter Shutdown and Restart CURRENT Version Shutdown and Trace CURRENT Version Shutdown and Start NEW Version Shutdown and Start OLD Version Shutdown SCANDISK and Restart Shutdown and STOP for power off 3242 3 From the Shutdown A dialog box displays asking you to confirm the shutdown Menu highlight the Shutdown and Trace CURRENT Version option Press Enter 4 Press Y to continue Stratagy Flash shuts down then restarts in TRACE mode Trace runs continuously until Stratagy Flash is shut down The DOS prompt displays on the Stratagy Admin PC 5 Optional Restart Stratagy Admin STRATAGY LOG Stratagy Flash contains a file named STRATAGY LOG that is written to every time the Stratagy Flash system is properly shut down and successfully boots up If a Stratagy Flash system is turned off without a proper shutdown there may be file corruption A startup without a shutdown preceding it in the STRATAGY LOG is the first indication Some of th
13. then restarts Stratagy Flash using the software version previous to the upgraded software Shutdown SCANDISK and Restart Shuts down runs ScanDisk program and then restarts Stratagy Flash See ScanDisk on Page 42 for details There is no screen interaction during the running of the ScanDisk Utility Shutdown and STOP for power off Takes Stratagy Flash off line and does not restart it This option is not available when accessing Stratagy Flash remotely 4 If you chose the The DOS prompt C NVSA3 displays Shutdown and STOP for power off option Stratagy Flash asks you to confirm the shutdown Enter Y for shutdown 38 Maintenance Automatic System Recovery To restart reset the Stratagy Flash system after selecting Shutdown and STOP for power off Note If you select any of the first five options on the Shutdown Menu Stratagy Flash automatically restarts Unplug the Stratagy Flash s power cord from the wall wait a few seconds and then plug it back in This automatically restarts the system and puts all channels on hook and ready to accept calls Automatic System Recovery The Stratagy Flash Release 3 software has a new feature called Automatic System Recovery If an unsuccessful startup is detected by the program the system copies the problem files to a subdirectory and restarts using the last successful startup files 1 e Stratagy Flash batch and configuration files and mailbox data
14. 5 Toshiba Plug and Play STRATA 14 40 STRATA 14 40 SMDI STRATA 424 A B C D STRATA 424 A B C D SMDI STRATA 424 E F STRATA 424 E F SMDI 1 2 3 4 5 6 3232 2 From the Toshiba Plug The Stratagy Flash utility automatically defines the telephone and Play screen enter the system dial codes and tone patterns system integration number of the selection patterns and default mailboxes for the specific telephone system 3 When the process is The DOS prompt displays complete press any key to reboot 4 To continue re enter The Main Menu displays with the new telephone system Stratagy Admin designation 5 Press Alt t to access the Tools submenu z Telephone System Configuration This function modifies the following codes integration patterns Telephone system dial codes Stratagy Flash performs certain actions on your telephone system by using defined telephone system dial codes To define the dial codes you must modify the telephone system dial code parameters System integration patterns Enables modification to the telephone system integration patterns Note The telephone system configuration is set using the pbx type parameter see pbx type on Page 21 for details If your system is to be configured for system dial codes or system integration patterns you should edit them now As an example If your Toshiba telephone system is configured for tone first you would 1 Press 1 to Edit S
15. ANDISK and Restart Shutdown and STOP for power off 3242 A dialog box displays asking you to confirm the shutdown Stratagy Flash shuts down and performs ScanDisk If crosslinked files or lost clusters are found ScanDisk automatically fixes the bad files and stores them as chk files in the root directory When the process is complete Stratagy Flash automatically reboots Upgrading Stratagy Flash Voice Ports Upgrading the number of voice ports on the Stratagy Flash does not require any hardware Please call Customer Service with the following information Dealer Name and Number Order Number Dealer Contact and telephone number Site telephone number Stratagy Flash s modem telephone number if different from the site telephone number Stratagy Flash system s password Stratagy Flash system serial number The port upgrade is activated by Toshiba remotely Note The Stratagy Flash must be reset for the new ports to be activated Index A about this guide conventions ili organization iii related documents media v accessing Stratagy Flash 14 local 10 14 remote 15 direct dialing mode 15 manual dialing mode 15 admin port parameter 20 adpcm hq parameter 20 adpcm nq parameter 20 adpcm_pq parameter 21 advertising 13 application programming 22 automatic system recovery 25 39 back up database 23 backup utility 28 baud rate 13 C calling par
16. Connection Note If you wish to purchase individual cabling connectors adapters in lieu of purchasing the Toshiba Stratagy Admin cable we have provided the wiring diagrams see Figures 6 and 9 pin female DUID NOW PP Figure 6 RS 232 DB9 to DB9 Cabling Figure 7 RS 232 DB25 to DB9 Cabling 10 Installation Step 7 Connect Stratagy Admin PC to Stratagy Flash Remote Connection Remote communication with the Stratagy Flash see Figure 8 requires the installation of a modem on the Stratagy Admin PC if a modem does not already exist and the installation of an external modem on the Stratagy Flash Remote Site Stratagy Admin PC Public Telephone Network Central Office Serial COM Port Figure 8 Stratagy Flash Stratagy Admin PC Remote Connection Stratagy Admin PC Modem Prepare the Stratagy Admin PC by installing connecting and configuring a modem The modem must be capable of communicating at a minimum of 2400 baud Stratagy Flash Modem The Stratagy Flash can communicate through a customer supplied external modem An external modem can be installed on the Stratagy Flash for a communication speed of 9600 baud gt To install an external modem 1 Equipthe Stratagy Flash Toshiba s fax modem SG FMOD has been tested for with a Hayes compatible consistent operation and is recommended Use of other 14 4kb V32 bis modem modem models cannot be guaran
17. Database Names amp mailboxes Greetings in Step 2 press Enter in the mailbox number fields to leave them blank Before the restore starts Stratagy Admin calculates the time the process will take and displays a status message Restore time 3 min 50 sec Continue NY Press Y to restore the files Would you like to shut down active voice channels NY 3236 or N to cancel the procedure Press Y to continue When the restore is complete this status message displays Restore successful Reboot Stratagy NY 3238 CAUTION If is not rebooted all ports remain in an off hook condition Press Y to reboot The Stratagy Admin PC returns to the C VSA3 DOS prompt Stratagy Flash 31 Maintenance Tools Upgrade Stratagy Flash Software To upgrade Stratagy Flash system software you need the correct set of software CAUTION Because of possible errors that can be induced through the telephone network Toshiba advises that you perform the Upgrade Utility on site 1 From the Tools menu press 3 Upgrade Upgrade from directory A ESC Exit F1 Help 3251 2 Place the upgrade disk into the Stratagy Admin PC s floppy disk drive 3 The default directory is When the upgrade procedure is complete the following A If your Stratagy message displays Admin PC uses a different drive type over the default in the Upgrade Upgrade successful Press any key to reboot
18. OU PIOUS or RSSU or code 49 for RSIU RSIS cards A serial cable must be installed between the PIOU PIOUS RSSU RSIU and the Stratagy Flash Refer to the Stratagy Flash Installation Guide and the Stratagy R3 I amp M Manual for complete instructions on configuring Stratagy Voice Processing systems for SMDI integration Just a Few More Things Be sure to change the security code of the Shutdown Mailbox User ID 993 See the Stratagy Flash Installation Guide for details When using an internal modem in the Stratagy Admin PC remember that Stratagy Admin does not work with the COM 3 or 4 port Toshiba suggests that you do not write over the Stratagy Admin directory when installing a newer version of Stratagy Admin Always retain previous versions of the Stratagy Admin software for use with other Stratagy Flash systems Make sure you have your Stratagy Flash Installation Guide Stratagy R3 I amp M Manual and Strata DK I amp M and Programming Manuals on hand for the installation Be sure to read the Stratagy Flash Installation Guide before installing the system Remember to back up your database after installation Remember to effectively update the Automatic System Recovery feature you must shutdown and restart the Stratagy Flash after making important programming changes If you have read and completed this checklist installation will be a breeze OK let s get started 4011027 Contents Introduction Organization insana alari aa
19. See Chapter 6 Users Menu Chapter 7 Auto Scheduling Menu and Chapter 8 Notify Menu in the Stratagy R3 I amp M Manual for complete details on using the screens Step 12 Program Applications Note See Chapter 10 Token Programming in the Stratagy R3 I amp M Manual for complete details on all the Stratagy tokens K Token Stratagy Flash recognizes the Calling Party Identification when sent from the Strata DK telephone system through a SMDI integration Once a value is determined to be a Calling Party ID number it is stored in a buffer 96K token for the duration of the call A User ID programmed with a token application that reads the new K value performs the programmed function e g a database look up for call routing based on the number calling The value stored in the buffer 96K is cleared when the call is completed 21 Installation Step 12 Program Applications SMDI Calling Party Identification The Strata DK telephone system only provides the Stratagy Flash with incoming Calling Party ID via SMDI integration Data messages or packets are sent into the system to provide information concerning the type of call and the calling party ID See Chapter 11 SMDI Serial Integration in the Stratagy R3 I amp M Manual for detailed information New User Tutorial Introductory Recording The New User Tutorial feature plays a introduction prompt prior to beginning the tutorial Stratagy comes with a default recordi
20. Stratagy screen Press Enter 94 4 Press any key The Stratagy Admin PC returns to the C NVSA3 DOS prompt Retrieve Trace File This function copies the trace data log file TRACE OUT to the Stratagy Admin PC s hard drive As part of this function a new Trace Filter Setup screen see Figure 10 on Page 34 enables you to specify the filtering rules for selecting the desired trace records After Stratagy Admin filters the trace data it decodes and expands the data into records containing the information requested by you in the Trace Filter Setup screen Note The size of the trace file can be set using the trace cap parameter in the install cfg file of Stratagy Flash see trace cap on Page 21 for a description of the parameter 1 From the Tools menu press 7 Retrieve Trace File Trace file name TRACE OUT Retrieve to directory C vVSA3 ESC Exit F1 Help 32 Maintenance Tools 2 The trace file name defaults to TRACE OUT From the Retrieve Trace File screen press Enter 3 Enter the directory where Be sure to enter the complete path you want toe op QIBEUES If the directory already exists you are given the option of Thea entering a new directory or overwriting the file C VSA3 8 y g If you need a different directory type over the default Press Enter A Trace Filter Setup screen displays see Figure 10 on Page 34 4 Select the items you want Refer to the field descriptions o
21. TOSHIBA BUSINESS TELEPHONE SOLUTIONS y Stratagy Flash Voice Processing m Installation Guide TOSHIBA Telecommunication Systems Division Stratagy Flash Voice Processing System Release 3 Installation Guide November 1999 Stratagy Flash General End User Information The Stratagy Voice Processing Systems are registered in accordance with the provisions of Part 68 of the Federal Communications Commission s Rules and Regulations FCC Requirements Means of Connection The Federal Communications Commission FCC has established rules which permit the Stratagy systems to be connected directly to the telephone network Connection points are provided by the telephone company connections for this type of customer provided equipment will not be provided on coin lines Connections to party lines are subject to state tariffs Incidence of Harm If the system is malfunctioning it may also be disrupting the telephone network The system should be disconnected until the problem can be determined and repaired If this is not done the telephone company may temporarily disconnect service If possible they will notify you in advance but if advance notice is not practical you will be notified as soon as possible You will be informed of your right to file a complaint with the FCC Service or Repair For service or repair contact your local Toshiba telecommunications distributor To obtain the nearest Toshiba telecommunications dist
22. ain Menu select Shutdown by pressing Altts Stratagy Flash asks for the password Unplug the Stratagy Flash s power cord from the wall wait a few seconds and then plug it back in This automatically restarts the system and puts all channels on hook and ready to accept calls GI 37 Maintenance Shut Down the Stratagy Flash 2 Enter the password the default is Stratagy and press Enter Shutdown Menu ESC Exit Shutdown and Restart CURRENT Version Shutdown and Trace CURRENT Version Shutdown and Start NEW Version Shutdown and Start OLD Version Shutdown SCANDISK and Restart Shutdown and STOP for power off 3242 The screen enables you to select one of the following options Note Note Note 3 From the Shutdown Menu highlight your selection and press Enter Shutdown and Restart CURRENT Version Restarts Stratagy Flash equivalent to pressing the Esc key on the current Stratagy Flash platform This option must be used any time you make significant programming changes see Automatic System Recovery on Page 39 for details Shutdown and Trace CURRENT Version Shuts down then restarts Stratagy Flash in the TRACE mode TRACE OUT file is created See Trace on Page 39 for details Shutdown and Start NEW Version Shuts down then restarts Stratagy Flash using the new database and new Stratagy Flash system software if any Shutdown and Start OLD Version Shuts down
23. ash System Step 13 Shut Down the Stratagy Flash System You must shut down the Stratagy Flash and restart on the current software version see Shut Down the Stratagy Flash on Page 36 if The restore_config parameter is set to true system default in the Stratagy System Configuration file see Stratagy System Configuration on Page 19 You made any changes to the Stratagy Flash programming This ensures that if an error is encountered during boot up the Stratagy Flash will reboot using the most current database Step 14 Optional Back Up Database Mailbox Names and Greetings When you finish the installation process we recommend that you back up your new database mailbox names and greetings See Backup Utility on Page 28 for instructions 23 Installation Step 14 Optional Back Up Database Mailbox Names and Greetings 24 Stratagy Flash Installation Guide 11 99 Maintenance 3 The Stratagy Flash system s integrated design makes it easy to maintain and relatively maintenance free Since the serial communications ports the RJ 11C voice port connectors and the flash memory are all resident on the motherboard the need for peripheral boards and internal connectors is eliminated In addition the flash memory device used in the Stratagy Flash unit contains no moving parts unlike traditional hard drives The Stratagy Admin software provides the utility and diagnostic programs to maintain and monito
24. atagy Flash needs to know which port will be used Example Set this parameter to 1 for logical serial port 1 CAUTION The connection will fail if the baud parameter for this port is set higher than 9600 or the serial port definitions for this port do not correspond to the definitions for the COM port being used on the Stratagy Admin PC Possible values 1 COM1 2 COM2 Default 2 adpcm hq Sets the sampling rate for outgoing greetings The higher the sampling rate the better the sound quality however the amount of disk space used is also higher The recommended value for the Stratagy Flash is 24 for all other Stratagy systems the recommended value is 64 CAUTION If you change this parameter on an active system all previously recorded greetings are lost Possible values 24 32 64 Default 24 adpcm nq Sets the sampling rate for incoming messages The higher the sampling rate the better the sound quality however the amount of disk space used is also higher The recommended value for the Stratagy Flash is 24 for all other Stratagy systems the recommended value is 32 CAUTION If you change this parameter on an active system all previously recorded messages are lost Possible values 8 24 32 64 Default 24 20 Installation Step 11 Program the Mailboxes Table 2 Stratagy Flash System Configuration Parameters Definitions and Settings continued Parameter Descr
25. base To receive notification of the unsuccessful startup a new error_box parameter enables you to designate an User ID Mailbox to receive the message The Notify menu for the mailbox can be set for a new Panic notification type See the Stratagy R3 I amp M Manual for a complete description of this feature Diagnostics Stratagy Flash has several very powerful troubleshooting tools TRACE OUT STRATAGY LOG and MSG LOG All three of these files are stored in the Stratagy Flash directory and are best utilized in combination with each other For example if you are looking for actions related to a specific message enable MSG LOG and start a trace If you think you have a site with a power problem viewing STRATAGY LOG and TRACE OUT would be the best course of action In addition to these files Stratagy Flash has a Scandisk utility that detects diagnoses and repairs disk errors on uncompressed drives Trace Trace is a diagnostic tool designed to assist you in troubleshooting Stratagy Flash s activity When Trace is enabled it is automatically turned on when Stratagy Flash loads up and logs data until Stratagy Flash software is shut down The Stratagy Flash stores the trace data in a text file called TRACE OUT The size of the trace file can be configured using the trace_cap parameter see Table 2 on Page 20 This parameter defines the size of the trace file in kilobytes When the size of the trace file reaches the setting limit
26. d drive 580KB RAM memory free CAUTION Do not install the Stratagy Admin VSA 3x software into an existing Admin2 or Admin3 directory used for Release 2 systems If you do file corruption occurs 1 Insert the Stratagy Admin disk into the floppy disk drive of the Stratagy Admin PC 2 From the C prompt type a install c vsa3 Install Remote Stratagy Admin software package to C SA3 Press Ctrl C to abort or press any key to continue 3255 3 Press any key to continue The Stratagy Admin program is installed on drive C in subdirectory VSA3 Installation Step 7 Connect Stratagy Admin PC to Stratagy Flash Step 7 Connect Stratagy Admin PC to Stratagy Flash Communication between the Stratagy Admin PC and the Stratagy Flash is accomplished by one of two methods local or remote Stratagy Flash uses the serial Port 2 by default to communicate with the Stratagy Admin PC This setting can be changed using the admin_port parameter in the Stratagy System Configuration file see Table 2 on Page 20 for detailed information Local Connection Using a null modem cable connect the Stratagy Admin PC to the Stratagy Flash see Figure 5 A prefabricated cable SG ADMCBL designed expressly for Stratagy Admin communication with the Stratagy Flash and Stratagy DK is available from Toshiba Stratagy Admin Cable Serial COM Port Stratagy Admin PC Figure 5 Stratagy Flash Stratagy Admin PC Local
27. e information contained in this file is how many channels ports the system started up with and the CKDB execution summary which tells you basically that all of your messages have a home Copy STRATAGY LOG 1 Fromthe Tools menu The Filecopy screen displays see Page 35 for details press 8 2 Using the Filecopy You can view it using any common text editor option copy the STRATAGY LOG file to the Stratagy Admin PC s hard drive 40 GI MSG LOG If you need to check actions related to specific types of messaging you can enable MSG LOG in the System Configuration file In this file Stratagy Flash logs every message received and every mailbox that checks for messages along with the DTMF entered Important Maintenance Diagnostics Since the MSG LOG file continuously collects information we recommend that you do not enable the file unless you are looking for specific information Otherwise the file takes up space in the flash memory that could be used for message storage Enable MSG LOG 1 From the Tools menu press 6 Enable the msg_log parameter by removing the sign in the string set msg_log MSG LOG 3 Press ESC From the Stratagy System Config screen press 1 to save your changes Press any key to continue Optional Re enter Stratagy Admin Copy MSG LOG 1 From the Tools menu press 8 Using the Filecopy option copy the STRATAGY LOG file to the Stratagy Admin PC s
28. entification 22 integration 19 status lights 3 Stratagy Admin 15 cable 10 configuration fields 13 configure software 12 load software 9 Stratagy Admin PC 10 Stratagy Admin PC connection 10 requirements 9 Stratagy Flash exclusive features maximum greeting length 5 maximum message lenth 5 reserved user IDs 5 features unsupported 5 Stratagy software 3 configure 16 main menu 4 upgrade 32 Stratagy system configuration 19 STRATAGY LOG 40 copy 40 system T integration patterns 17 telephone dial codes 17 telephone system configuration 17 tools utility 16 25 26 navigating menu 27 Toshiba plug and play 1 16 trace 39 filter setup screen 34 retrieve file 32 trace filter setup screen 34 trace out file enable 40 trace cap parameter 21 Index M T 44 troubleshooting diagnostic programs MSG LOG 41 scandisk 42 STRATAGY LOG 40 trace 39 turning Stratagy Flash on off 3 U Uninterruptible Power Supply see UPS unpack and inspect 7 upgrade Stratagy software 32 voice ports 42 UPS 8 utilities scandisk 42 V verify Stratagy Flash functioning correctly 9 voice ports 3 42 upgrade 26 W wall mount 8 Y year 2000 compliance 4 Index U Y Installation Guid 99 45 Stratagy Flash Installation Guide 11 99 Index Y Y 46 TOS sd BA Toshiba America Information Systems Inc Telecommunication Systems Division 9740 Irvine B
29. figuring parameters Stratagy of the Stratagy R3 I amp M Manual for instructions on changing the parameters Important Take time to review the new parameters in the Stratagy R3 I amp M Manual and the parameters listed in Table 2 on Page 20 They are important to the proper functioning of the Stratagy Flash and its features Stratagy System Config 1 Transmit file to Stratagy and restart Stratagy 3 Press ESC 2 Transmit file to Stratagy without restarting Stratagy 3 Cancel changes 3241 4 From the Stratagy System The changes are transmitted to Stratagy Flash and Config screen press 1 Stratagy Flash is shut down and restarted By shutting down and restarting Stratagy Flash the changes take effect O0r 2 The changes are transmitted to Stratagy Flash but Stratagy Flash is not shut down or restarted Until you restart Stratagy Flash the changes do not take effect 0r 3 The changes you have made are cancelled and not saved 19 Installation Step 10 Configure Stratagy Flash 5 If you pressed 1 to save The DOS prompt displays To continue you must re enter the changes press any Stratagy Admin key to reboot Table 2 Stratagy Flash System Configuration Parameters Definitions and Settings Parameter Description admin_port Defines the logical port that Stratagy Flash software uses In order for Stratagy Flash to communicate with the Stratagy Admin PC connected to one of its serial ports Str
30. h Stratagy Flash s Memory The Stratagy Flash uses a solid state flash memory data storage device that uses non volatile semiconductor read write storage technology This means that if power is interrupted the database is not lost The Stratagy Flash database information remains secure through power outages without employing on board batteries The flash memory has very high data integrity with automatic bad spot management and sparing and full Error Correction Coding ECC for high reliability The flash memory data storage device Stratagy Flash Installation Guide 11 99 The Grand Tour Hardware contains no moving parts is fast noiseless light and rugged It operates in the Stratagy Flash as an industry standard Integrated Drive Electronics IDE hard disk drive It uses the same 512 byte sector size employed in all PC hard disk drives and emulates the disk drive file structure However unlike disk drives the operating speed of the flash memory data storage device does not decrease with increasing amounts of data stored on the drive nor does disk storage fragmentation occur Hardware Important The Stratagy Flash contains no field serviceable parts Opening the system voids the warranty The Stratagy Flash has a power light status light and four voice ports and corresponding voice port status lights On two port models SG F 2 voice ports status lights III and INI are not active see Figure 2 The Stratagy Flas
31. h s two serial ports are allocated as follows Serial Port 1 is reserved for the Station Message Desk Interface SMDI and Port 2 for Stratagy Admin PC connection The Stratagy Flash unit can be located on a desk table top or wall mounted if desired Two wall mounting screws and anchors are included with the system Power Light Front Panel Status Light Voice Port Status Lights Rear Panel iu a Hi IN 1 2 aim NP www TS Ic ammm 4 Voice Ports IIl and IIll are not active on the 2 port model Serial Port 1 Serial Port 2 Power Input Figure 2 Stratagy Flash Front and Back Panels Stratagy Flash Installation Guide 11 99 The Grand Tour Software On Off The Stratagy Flash is not equipped with an On Off switch To turn the Stratagy Flash On Off Attach or detach the Stratagy Flash power supply using a properly grounded electrical outlet The Power Light goes On Off accordingly gt To reset the Stratagy Flash Unplug the Stratagy Flash s power cord from the wall wait a few seconds and then plug it back in Status Light The status light indicates the state of the Stratagy application On Stratagy is running Off Stratagy is shutdown Voice Port Status Lights Each port has a status light labelled I 1III on the front of the Stratagy Flash unit see Figure 2 that indicates the hookswitch and ring states of the port The lights are On Off based on the following Signal Loop Current On eae Lights Hook
32. iii CONVEO ODS aaaea T DT T TI E A A a aR iii Action Response Table aaa iv Related Documents Medra iii INA ZA NA TR RENATA Za ap ea aa gules V Chapter 1 The Grand Tour Stratagy Flash s Memory E 1 HardWaf e sua odiana bian lalla 2 eue MEE S 3 Seu ard 3 Voice Port Status Lights icc ete tiat eee eese a ta eec Eae Ere Eee ore ius 3 SONWALE M M 3 Main Men iui ate 4 Year2000 Compliance onu o eren dp e eee aaa 4 Exclusive Stratagy Flash Features sciare nai dete ar iet re eo Fere orate pae eds 5 Reserved User IDs rte pe d et eT eee eae ever ead teense ead leet da 5 Maximum Message Length orsoni re ne coe ion pec D ba e aaa 5 Maximum Greeting Length pe eate eere tet een eva E ed e aee ia 5 Unsupported Stratagy Features ap e Rer Fe tbe Paved fe eio e e e Pasa eO e D E Parens 5 Chapter 2 Installation Step l Unpack and Inspect 5 oia dedo epe ttd e deba lea tied ei ei n etd 7 Step 2 Select the Hardware Site incedit e ee E EE baberi denda dea egeo a er dee aeneus 8 Power Requirements unde tec e Pe eene be eme eia fudit Li d ute 8 Environmental Considerations ie 8 Step 3 Optional Wall Mount the Unit ii 8 Step 4 Set up Stratagy Flash System Hardware
33. il Chapter 2 Installation contains vital information on how to install the Stratagy Flash load and configure Stratagy Admin software and access and configure Stratagy Flash software Chapter 3 Maintenance provides instructions on how to use the Tool Utility for backing up restoring upgrading software and performing filecopies This chapter also describes the Stratagy Flash s trace diagnostics Index Conventions This manual uses these conventions Conventions Description Elaborates specific items or references other information Within Note some tables general notes apply to the entire table and numbered notes apply to specific items Important Calls attention to important instructions or information CAUTION Advises you that hardware software applications or data could be damaged if the instructions are not followed closely WARNING deb you when the given task could cause personal injury or Courier Shows a computer keyboard entry or screen display Helvetica Bold represents tokens For example M GI Introduction Conventions Conventions Description Italics represent parameter and menu screen field names and book titles For example hot_box parameter Extension field Type Indicates entry of a string of text Indicates entry of a single key For example Type prog then Press press Enter Shows a multiple PC keyboard or phone butt
34. installation read through these instructions thoroughly Important information is included in this guide that is crucial to a successful installation Step 1 Unpack and Inspect 1 When you receive the system examine all packages carefully and note any visible damage If you find any damage do not open the packages Contact the delivery carrier immediately and make the proper claims 2 Check the items contained in the packages against the packing list In addition to the hardware components see Figure 4 you should receive a documentation package with the Stratagy Flash that includes the Stratagy Flash Wall Mounting Template and Instructions 3 Inspect all equipment for damage If equipment is missing or damaged contact your supplier immediately 4 Remove any shipping tape and packing material used to protect the system during shipment Retain the packing materials for re use when transporting system hardware CAUTION Do not attempt to open the Stratagy Flash enclosure There are no field serviceable parts inside Opening the Stratagy Flash system voids the warranty 2 mounting screws 24VAC with flange standoffs Stratagy Flash Beer Sun 2 wall anchors for drywall installation Win 6 ft cord Parts not included Stratagy Admin Cable SG ADMCBL RJ11 cable for each port used for communicating with computer or modem available from Toshiba Figure 4 Stratagy Flash Hardware Components Insta
35. iption Sets the sampling rate for the system prompt file This is predetermined by the sampling rate at which the system prompt file was recorded The recommended value for the Stratagy Flash is 24 for all other Stratagy systems the recommended value is 64 adpcm pem_pq CAUTION Do not change this value unless you have installed the appropriate system prompt file Possible values 8 24 32 64 Default 24 Defines the Strata DK model that is used as the host system Possible values DK8 DK16 DK16E DK24 DK56 DK96 DK14 40 DK14 40S pbx_type DK24 40 with SMDI DK280 DK280S DK280 with SMDI DK424 DK424S DK424 with SMDI P4000 Default DK14 40 Defines the size of the TRACE OUT file in kilobytes When the size of the file reaches its defined maximum new data begins to overwrite the oldest data in the file generating a continuous loop of information Possible values Values vary depending on the amount of Trace information trace_cap required and the space available in Stratagy s flash memory If this value is set high it affects the amount of memory available for message storage and can take an excessive amount of time to copy the file to the Stratagy Admin PC A standard setting of 1440 enables you to copy the file to the Stratagy Admin PC s floppy disk drive Default 1024 kilobytes 1 megabyte Step 11 Program the Mailboxes Program the User mailboxes for the customer s application
36. ive maintenance Possible values 8 character file name plus 3 character extension The single quotes are required Default Remote LOG Port number Serial Port possible values 1 2 Default 2 Baud rate of serial port Baud Rate Possible values 1200 2400 9600 Default 9600 Sets modem initialization string The modem initialization string can be changed to work with specific brand modems Refer to the user s manual for your individual modem for the initialization string Note The protocol used by Stratagy Admin does not support error correction data compression or auto baud rate adjustment If problems are encountered connecting remotely turn these parameters off on the Stratagy Admin PC modem Refer to your modem user guide for instructions Default AT amp F amp C1 amp D2LOQOVOX0E1 where AT The command that tells the modem to come to attention amp F Return to factory defaults Instructs the modem to use the factory set parameters Modem Init amp C1 Data Carrier Detect DCD signal String Set to On it indicates presence of a data carrier amp D2 Data Terminal Ready selected LO Speaker volume Off or low volume QO Mode responses Enables result codes to be issued to the screen VO Result code format Numeric format X0 Extended result codes Disables monitoring of busy tones unless forced otherwise by country requirements Sends only OK connect ring no carrier error and no answer resu
37. l need to shut down or exit Stratagy Flash call processing Circumstances include Turning power off to perform hardware maintenance Moving the system to another location When Stratagy Flash is shutdown all connected port status lights are On CAUTION Never shut down Stratagy Flash by simply pulling the Stratagy Flash s power cord from the wall Doing so may corrupt the system files that are in use Methods of Shutdown Stratagy Flash can be shut down in two ways From a telephone dial pad From the Shutdown function on the Stratagy Admin s Main Menu Telephone Dial Pad Important System shutdown using the telephone dial pad is not operable if the Stratagy Admin is connected Itis extremely important that the security code for mailbox 983 be changed If the security code is not changed it is possible for someone who knows Stratagy Flash s default password scheme to call into the system and shut it down To enable shutdown procedure and change mailbox 983 security code 1 Using Stratagy Admin The Stratagy Admin Main Menu displays log on to the Stratagy Flash 2 Press Alt U The Users Menu Options screen displays 36 In the User ID field type 983 and press Enter Using the arrow down key place the cursor in the Security Code field Type the new security code Navigate to the Do Not Disturb field Press the spacebar to change the field from On to Off Press Alt S to save
38. le corruption A Toshiba recommended ONEAC Model ON400 400 VA 1 2 hour Uninterruptible Power Supply UPS with Power Conditioner and Ground Bar is available Part Number ON400XRA G0 System Administration Stratagy Admin Release 3 software is only supported by the Stratagy Flash and Stratagy DK Release 3 and cannot be used with any Release 2 Stratagy systems C Telephone Administration is available on Stratagy Flash systems A special System Administrator User ID mailbox User ID 999 can be used by the System Administrators to add delete and reset user mailboxes add user names to the directory reset security codes on user mailboxes change the time on the Stratagy system and record the system announcement and busy music DM Local Administration on the Stratagy Flash requires a portable or desktop PC with MS DOS 6 2 Stratagy Admin software 5MB available hard disk space a 3 5 1 44 floppy disk drive and 580KB free RAM You ll also need a 9 pin null modem serial cable or Toshiba SG ADMCBL cable to connect your PC to the Stratagy Flash Note Inorder to maintain Stratagy Flash system integrity customer supplied anti virus software should be resident and active on any PC that is connected to the Stratagy Flash system Refer to Stratagy Technical Bulletin TB40 0017 for further information C Remote Administration on the Stratagy Flash system requires an external modem be connected to the Stratagy Flash s COM 2 port See the Stratagy
39. llation Step 2 Select the Hardware Site Step 2 Select the Hardware Site Since the Stratagy Flash and the telephone system must be physically connected place the Stratagy by the telephone system Power Requirements We recommend the following for the Stratagy Flash unit lt A 15A circuit breaker and dedicated AC circuit that does not have an On Off wall switch avoids accidental power interruption A UPS in areas where the power source is not stable frequent power failures brownouts etc Environmental Considerations The area in which you locate the Stratagy Flash affects its operation Place it in an appropriate area that is Dry clean well ventilated lighted avoid placing it in direct sunlight and easily accessible Not subject to extreme hot or cold corrosive fumes dust other airborne contaminants or excessive vibration Step 3 Optional Wall Mount the Unit See the Stratagy Flash Wall Mounting Template and Instructions included in the package for instructions on wall mounting the unit Step 4 Set up Stratagy Flash System Hardware 1 If the Stratagy Flash is not going to be wall mounted place the unit in the site determined 2 Ifusing a UPS plug it A UPS is required in areas where the power source is not into a dedicated outlet stable frequent power failures brownouts etc 3 Connectthe six ft power Once you have connected the power supply cable the supply cable included in St
40. lt codes EO Command Character Echo Disables echoing of the commands to the screen 13 Installation Step 9 Access Stratagy Flash Step 9 Access Stratagy Flash Prior to accessing Stratagy Flash verify that Stratagy Flash is operational by making a test call into the system Note Menu screens detailed in this section are available only in Stratagy Admin version VSA 2G or later however only VSA 3x can be used with the Stratagy Flash 1 Fromthe C NVSA3 DOS prompt type admin and press Enter 2 Fromthe Stratagy Admin screen press Enter 3 Type the password the default is Stratagy and press Enter 14 Stratagy Admin Version S4 3x Aug 18 1998 1 Connect to Stratagy 2 Configure Admin ESC Exit F1 Help Important The Stratagy Admin PC must be configured for the correct serial port in Stratagy Admin prior to performing Substep 2 The Stratagy Admin software prompts for the Stratagy Flash s system password While the Stratagy Admin software checks for the Stratagy Admin PC s connection to Stratagy Flash these messages display Preparing for connection Please wait STRATAGY VFL 3x 4 31 Aug 15 1998 17 46 49 Copyright c 1998 Toshiba America Information Systems Inc Portions copyright c 1991 1995 The Automatic Answer Inc All Rights Reserved If a modem is not detected Stratagy Admin establishes a direct connection local access and a version of the standard Main Menu dis
41. m the Restore Utility on site The Stratagy Flash Restore Utility is used to restore previously backed up names greetings and or database from the Stratagy Admin PC to the Stratagy Flash Restore the Database s Names Greetings CAUTION Stratagy Flash voice processing is suspended during the restore procedure Any existing connection is broken For additional information on the Restore procedure see the Caution on Page 28 1 From the Tools menu 1 Restore Database 2 Restore Names amp Greetings 3 Restore Database Names amp Greetings 2 From the Restore screen A second screen displays requesting the source directory enter the selection number 3 The directory defaults to Notes C VSA3 BACKUP on the Stratagy Admin PC If you want the file s backed up to a different Be sure to enter the complete path including the drive directory type over the letter default Press Enter Restoring files from the Stratagy Admin PC s floppy disk drive is not supported 30 4 Maintenance Tools Optional If you entered selection 2 Restore Names amp Greetings in Step 2 you are also asked to enter a beginning and ending mailbox number Press Enter after each entry Note Leaving both fields 6 7 blank defines all mailboxes Or if you entered Important This selection restores the entire database and all selection 3 Restore names and greetings You cannot restore selective
42. n Page 34 included in the TRACE OUT file 5 When you are finished While the Trace information is filtered and expanded press Alt e decoded the following message displays Please wait Once the data has been expanded Stratagy Flash copies the file to the directory file specified in Step 3 of this procedure This dialog status box displays File copying Stratagy Local Received 8192 bytes 53 3253 When the copy is complete this status box displays Finished copying file in 2 32 minutes press any key to continue 3254 You can use any text editor to review the file 33 Maintenance Tools Trace Filter Setup Screen Trace Filter Setup SCREEN Categories Threads Parameters Detail Normal Call Activity Traffic System Error Esc Exit F1 Help Alt E Execute Main Interface Time Event Rover Watch SMDI Channels List i 6 6 6 Mailboxes List 3248 Figure 10 Trace Filter Setup Screen with System Defaults The following fields appear on the screen Categories Categories classes of the traced records Use the spacebar to toggle between Yes for inclusion of data or No for exclusion Detail system information Petal Note Since this information is very detailed and complex it is only useful for advanced technical personnel trying to debug the system Normal General system activities including digits dialed and boxes e
43. nctions User ID 0 Operator ser ID 411 Directory ser ID 982 System Shutdown 1 ser ID 983 System Shutdown 2 ser ID 990 Company Greeting ser ID 994 Hot Box ser ID 997 Defaults Box ser ID 998 Direct Message ser ID 999 System Administrator User ID U U U U User ID 991 Caller Instructions U U U U The default maximum message length for the Stratagy Flash is 60 seconds This is configurable on a mailbox by mailbox basis from the Options screen of each User ID Mailbox Maximum Message Length H Maximum Greeting Length The default maximum greeting length for both the current greeting and the custom busy greeting is 30 seconds This is configurable on a mailbox by mailbox basis from the Options screen of each User ID Longer user greetings reduce the amount of message storage time Unsupported Stratagy Features In order to preserve storage space the following features are not supported by the Stratagy Flash system software Future Delivery User ID Mailbox 995 Guest User IDs User ID Mailbox 996 Fax Messaging fax tone detect and transfer is supported Audio Messaging Interchange Specification AMIS Bilingual prompts Speed control for message playback Alternate Rate feature Some Interactive Voice Response IVR related prompts e g monies The Grand Tour Unsupported Stratagy Features Stratagy Flash Installation Guide 11 99 Installation 2 Before starting the
44. ng that is saved in the system as a voice file called TUTORIAL VOX This file can be found in the STRATAGY directory on the hard drive This prompt can be rerecorded to personalize the introductory recording For example the recording could say The following is a new user tutorial that will walk you through the set up of your mailbox Please see Jane Doe your Installation Coordinator for XYZ Telecom if you have any questions The default recording can be rerecorded by the use of Token Programming Rerecord Tutorial 22 1 Create a new User ID in the system 2 Inthe Extension field enter KR C STRATAGY TUTORIAL VOX G 991 Stop normal processing KR Record a voice file file name and location within parentheses G 991 Go to User ID 991 3 Call into the Stratagy system and dial the newly created mailbox A beep will be heard to indicate the start of recording 4 Record the new TUTORIAL VOX finish recording by pressing 5 To rerecord redial the mailbox number 6 To playback the new recording create an additional User ID with the following Token string in its Extension field P X C STRATAGY TUTORIAL VOX G 991 Stop normal processing X Valid DOS file name file name and location within parentheses G 991 Go to User ID 991 7 As with all Token Programming make sure that the Do Not Disturb feature is Off or the token program will not run Installation Step 13 Shut Down the Stratagy Fl
45. on entry Entries Plus 4 without spaces between them show a simultaneous entry Example Esc Enter Entries with spaces between them show a sequential entry Example 5 Tilde Means through Example 350 640 Hz frequency range Denotes the step in a one step procedure gt Denotes a procedure Grey words within the printed text denote cross references In the See Figure 10 electronic version of this document Library CD ROM or FYI Internet download cross references appear in blue hypertext Action Response Table 1 Actions you perform The immediate response to the action performed appears in appear in this column this column Additional notes and comments are also included They can consist of either a single step or a series of numbered steps 2 When the action you perform results in a Stratagy Admin Version VSA 3x Aug 18 1998 screen menu etc the SASA displays to the 1 Connect to Stratagy right 2 Configure Admin ESC Exit F1 Help Introduction Related Documents Media Related Documents Media Note Some documents listed here may appear in different versions on the CD ROM FYI or in print To find the most current version check the version date in the Publication Information on the back of the documents title page You can find additional detailed information about Stratagy in the following companion documents Stratagy Voice Processing General Description provides a system
46. ools Backup Utility The Stratagy Backup Utility is used to back up information from the flash memory of the Stratagy Flash to the Stratagy Admin PC s hard drive CAUTION Because of possible errors that can be induced through the telephone network Toshiba advises that you perform the Backup Utility on site Backup functions are available for either a customer s database or mailbox names and greetings or both They consist of Database All mailbox settings and information Stratagy Flash system configuration settings notification templates auto schedules and all information concerning the selected telephone system s integration information Mailbox names and greetings All names and greetings that have been recorded for all programmed mailboxes personal and company Backing up your Stratagy Flash system regularly enables you to restore the system with minimal data loss if the system fails Note Messages cannot be backed up CAUTION During the Backup and Restore procedures the Stratagy Flash cannot process calls When any Backup or Restore function is selected Stratagy Admin queries the Stratagy Flash concerning calls currently in progress If calls are in progress Stratagy Admin asks if the calls can be terminated If call termination is selected any current connection is disconnected and all ports are commanded to go off hook to prevent any further calls If call termination is denied the Backup or Re
47. oulevard Irvine CA 92618 1697 http telecom toshiba com
48. plays Figure 3 on Page 4 Proceed to Step 10 Configure Stratagy Flash on Page 16 If a modem is detected Stratagy Flash displays the following screen Remote Stratagy Connection 111 F1__1___________W Enter the phone number for the remote Stratagy For manual dial just press Enter Phone number ESC Exit F1 Help Proceed to Remote Access on Page 15 for instructions on accessing the Stratagy Flash remotely Remote Access Stratagy Admin software version VSA 3x has two modes of accessing the Stratagy Flash remotely Installation Step 9 Access Stratagy Flash Direct Dialing Mode the Stratagy Flash modem has a dedicated telephone line enabling you to dial into the number directly Manual Dialing Mode the Stratagy Flash modem does not have a dedicated telephone line and an operator must transfer the call to the modem number Note Manual dialing requires a standard telephone be connected to the Stratagy Admin PC modem Direct Dialing Mode Type the telephone number 50 digits maximum Do not use dashes e g 9 7678989 Press Enter Manual Dialing Mode 1 Press Enter to go to the Manual Dialing Mode screen Go off hook on the standard telephone and dial the telephone number Press Enter Stratagy Admin synchs up to the modem Once the connection is made to the Stratagy Flash modem a carrier tone i
49. r the Stratagy Flash system This chapter discusses Tools Utility Available from the Main Menu this utility consists of procedures that Note Back up and restore databases and or mailbox names and greetings Upgrade Stratagy Flash software Retrieve trace files Copy files to and from the flash memory of the Stratagy Flash and the Stratagy Admin PC s hard drive Configure the Stratagy Flash software Change the Toshiba Plug and Play option Modify codes and integration patterns using the Telephone System Configuration option For instructions on using the Stratagy System Configuration Toshiba Plug and Play and Telephone System Configurations options see Step 10 Configure Stratagy Flash on Page 16 Shut down the Stratagy Flash This function consists of six shutdown options Shutdown and Restart Current Version Shutdown and Trace Current Version Shutdown and Start New Version Shutdown and Start Old Version Shutdown Scandisk and Restart and Shutdown and Stop for Power off Automatic System Recovery This feature controls the startup procedure in case a problem is detected during the restart process Diagnostics Stratagy Flash has powerful troubleshooting tools The following three files assist you in determining the source of a problem TRACE OUT logs the Stratagy Flash s activity STRATAGY LOG contains information on how many channels ports the system started up
50. ratagy Flash performs a self test while booting up the package The Stratagy Flash voice ports are off hook for a short period during startup while Stratagy software loads During that time the status light is Off and should turn On when finished Installation Step 5 Verify Voice Playback Basic Auto Attendant and Ports are Functioning Correctly Step 5 Verify Voice Playback Basic Auto Attendant and Ports are Functioning Correctly Dial the extension number for each port Stratagy should for each port Answer and play the Toshiba Plug and Play company greeting Thank you for calling greeting 1 in User ID mailbox 990 Continue to play the Toshiba Plug and Play caller instructions greeting If you know the extension of the person you wish to reach greeting 1 in User ID mailbox 991 Step 6 Load Stratagy Admin Software VSA 3x Important Stratagy Admin Release 3 software is only supported by the Stratagy Flash and the Stratagy DK Release 3 and cannot be used with other Release 2 systems Note Loading the Stratagy Admin software can be done before after connecting the Stratagy Admin PC to the Stratagy Flash The Stratagy Admin PC connected to the Stratagy Flash see Step 7 on Page 10 must meet the following specifications IBM compatible 3 5 1 44MB high density floppy disk drive Hard drive with a minimum of 5MB of available disk space DOS V6 2 or higher must be resident on the har
51. ributor in your area call Toshiba America Information Systems Inc Telecommunication Systems Division in Irvine CA 949 583 3700 Telephone Network Compatibility The telephone company may make changes in its facilities equipment operations and procedures If such changes affect the compatibility or use of the Stratagy system the telephone company will notify you in advance to give you an opportunity to maintain uninterrupted service Notification of Telephone Company Before connecting a Stratagy system to the telephone network the telephone company may request the following 1 Your telephone number 2 FCC registration number EBZUSA 25267 VM T 3 Ringer equivalence number 1 1B The ringer equivalence number REN is useful to determine the quantity of devices which you may connect to your telephone line and still have all of those devices ring when your number is called In most areas but not all the sum of the RENs of all devices connected to one line should not exceed five 5 0B To be certain of the number of devices you may connect to your line as determined by the REN you should contact your local telephone company to ascertain the maximum REN for your calling area 4 Network connection information Universal Service Order Code USOC jack required RJ 11C RJ 21X 5 Facility Interface Code FIC 02LS2 6 Service Order Code SOC 9 0F Radio Frequency Interference Warning This equipment generates uses and can radiate
52. rt User ID Status Calls Last Port User ID Status Calls Last Port gt 0 NEVER Activity O NEVER Statistics O NEVER NEVER 3245 Figure 3 Main Menu with Sample Data Quit For a description of the Tools options see Configure Stratagy Flash on Page 16 and Tools on Page 26 For a complete description of the standard Main Menu selections see the Stratagy R3 I amp M Manual Important This function quits the Stratagy Admin program and does not shut down Stratagy Press Alt Q The remote PC exits Admin and returns to the DOS prompt Year 2000 Compliance Many telecommunications and computer systems record and store dates in their databases using only the last two digits of the year e g 89 for 1989 This means that on January 1 2000 unless modified these systems will see the year as 1900 instead of 2000 As a consequence any date sensitive functions and applications are potentially at risk The Stratagy Flash system is year 2000 compliant Features that operate based on time of day such as message waiting notification and auto schedules will not be adversely affected by the coming of the new millennium The Grand Tour Exclusive Stratagy Flash Features Exclusive Stratagy Flash Features Reserved User IDs The following is a list of reserved User ID mailboxes supported by the Flash See the Stratagy R3 I amp M Manual Chapter 5 How Stratagy Operates for a complete description of the specific fu
53. s heard Stratagy Admin synchs up to the modem A message reading Connection established appears briefly on the screen and the Main Menu displays Proceed to Step 10 Configure Stratagy Flash on Page 16 Dial from analog phone attached to the modem To connect press ENTER once you hear carrier To Quit press ESC at any time 3293 Once connection is made to the Stratagy Flash external modem a carrier tone is heard A message reading Connection established appears briefly on the screen and the Main Menu displays Proceed to Step 10 Configure Stratagy Flash on Page 16 Ll 15 Installation Step 10 Configure Stratagy Flash Step 10 Configure Stratagy Flash CAUTION After making any significant program changes to the Stratagy Flash the system must be properly shutdown and restarted using Shutdown and Restart Current Version from the Shutdown menu This procedure copies the most current database to the C Stratagy Archive Good directory for use by the Automatic System Recovery feature see Automatic System Recovery on Page 39 If this procedure is not followed and the system loses power loss of customer information will result To configure the Stratagy Flash you may need to use the following menu selections available from the Tools option on the Main Menu Toshiba Plug and Play Telephone System Configuration Stratagy System Configuration For procedures on using the other Tools options
54. s the time the backup will take and displays a status message Backup time 4 min 38 sec Continue NY 5 Verify that the Stratagy Transmitting at Bytes Per Second bps Admin PC has enough written to hard drive available disk space to 9600 bps 800 bytes el the backup 4800 bps 400 bytes i 2400 bps 200 bytes Based on the Stratagy Flash s estimated Backup time shown on your screen 5 minutes 300 seconds 300 seconds x 800 bytes 240 000 bytes Example If Stratagy Admin displays a five minute backup time and communication is set at 9600 bps then use the calculations shown at right to estimate BPS values are not exact Additional amounts have been the required hard drive factored in to estimate a higher quantity of space than is space actually required Would you like to shut down active voice channels NY 6 Ifyour Stratagy Admin PC s hard drive has enough available disk space press Y to continue 3236 29 Maintenance Tools Or if not press N to cancel the backup procedure 7 Press Y to continue When the backup is complete this status message displays CAUTION If Stratagy Flash is not rebooted all ports remain in an off hook condition 8 Press Y to reboot The Stratagy Admin PC returns to the C VSA3 DOS prompt Stratagy Flash Restore Utility CAUTION Because of possible errors that can be induced through the telephone network Toshiba advises that you perfor
55. store procedure is halted If the connection between the Stratagy Admin PC and Stratagy Flash is lost communication can be re established by simply shutting down and restarting the Stratagy Admin in the usual manner Back up the Database s Names Greetings 28 1 From the Tools menu 1 Backup Database 2 Backup Names amp Greetings 3 Backup Database Names amp Greetings 3234 2 From the Backup screen A second screen requesting a backup directory displays enter the selection number Maintenance Tools 3 The directory defaults to Notes C VSA3 BACKUP on the Stratagy Admin PC If you want the back up to be stored in a different e Be sure to enter the complete path including the drive directory type over the letter default Press Enter e You cannot back up files to the Stratagy Admin PC s floppy disk drive 4 Optional If you entered selection 2 Backup Names amp Greetings in Step 2 you are asked to enter a beginning and ending mailbox number Type the mailbox numbers and press Enter after each entry Note Leaving both fields blank defines all mailboxes or if you entered Important This selection backs up the entire database and all selection 3 Backup names and greetings You cannot back up selective Database Names amp mailboxes Greetings in Step 2 press Enter in the mailbox number fields to leave them blank Before the backup starts Stratagy Admin calculate
56. switch On Off On HOOK x Off HOOK l When a ring signal is present the voice port status light flickers rapidly during the audible part of the ringing When Stratagy is shutdown all connected port status lights are On Software The Stratagy Flash requires Stratagy Admin software installed on a separate IBM compatible Stratagy Admin PC for local or remote administration and maintenance Some basic administrative functions e g adding User IDs resetting passwords can be performed by the System Administrator using a touchtone telephone see the System Administrator Guide on the Stratagy Library CD ROM for details The Stratagy Admin screens are identical to the standard Stratagy screens with the exception of the Main Menu The Grand Tour Year 2000 Compliance Main Menu The Stratagy Admin Main Menu see Figure 3 differs from the standard Stratagy Main Menu in only two ways The Tools utility replaces the Filecopy option The Filecopy option is available from the Tools menu A Quit function is added Quit function is only available in the Stratagy Admin software Menu Bar gt i erws Reports Shutdown Tools Date Time Quit it Daylight tine Nain time Usage Time 07 21 98 13 54 52 STRATAGY STRATAGY VFL 3x 4 31 Users 4 Started 07 21 98 11 07 10 System 5 Voice Processing Space 2 Shutdown 07 26 98 01 30 Information TAIS Inc Copyright 1998 Calls Strata DK 14 40 Notify _ At NEVER Po
57. ted to utilization of new All rights reserved No part of this manual covered by the copyrights hereon advances in the state of technical arts or to simply change the design of this may be reproduced in any form or by any means graphic electronic or document mechanical including recording taping photocopying or information retrieval i 1 ee systems without express written permission of the publisher of this material Further Toshiba America Information Systems Inc Telecommunication Systems Division also reserves the right without prior notice to make such Strata is registered trademark of Toshiba Corporation changes in equipment design or components as engineering or manufacturin i E quip E P 8 g e Stratagy is a registered trademark of Toshiba America Information Systems Inc methods may warrant Trademarks registered trademarks and service marks are the property of their STG IG FLASH VB respective owners 4025064 Version B November 1999 Version A 3 March 1999 Version A 2 March 1999 Version A 1 November 1998 Version A October 1998 Before You Install Stratagy Flash This checklist has been included with the Stratagy Flash Voice Processing system to assist you in a successful installation Prior to installing the Stratagy Flash Voice Processing system please read and complete both sides of this checklist CAUTION After making any significant program changes to the Stratagy Flash the system m
58. teed for trouble free operation Note The default setting configured for the Stratagy Flash remote access is serial port 2 Both local and remote access use the same designated serial port on the Stratagy Flash 2 Connectatelephone line Use either a station connected to the telephone system or a to the modem dedicated Central Office CO line 11 Installation Step 8 Configure Stratagy Admin Software 12 Step 8 Configure Stratagy Admin Software Settings for the communication port in Stratagy Admin must match the corresponding parameters set in the Stratagy System Configuration file on the Stratagy Flash For example the Stratagy Admin PC serial port settings made in the Seria Port field of this procedure must be identical to the serial port definitions i e set serial port set in the Stratagy Flash s Stratagy System Configuration file see Stratagy System Configuration on Page 19 Note The menu screens detailed in this section are only available with Stratagy Admin version VSA 2G or later however only VSA 3x can be used with the Stratagy Flash 1 Fromthe C NVSA3 DOS prompt type admin and Stratagy Admin Version VSA 3x Aug 18 1998 press Enter 1 Connect to Stratagy 2 Configure Admin ESC Exit F1 Help 3231 2 From the Stratagy Admin _ Min sehen pocos aor gt rrr _ _ _ _ _ nun1_1_ _1____ __ __ _ _ _ _____ ________ highlight the Configure
59. tem performs a shutdown Tone 1 to end recording Tone 2 to end recording eee es es ee oe ee oe ee TEZZE NETTI Pager services tone detect Switch name to display on MAIN screen when a port goes of f hook The number of minimum ticks to define CPM silence 6 The number of minimum ticks to define CPM sound 6 480 20 620 25 11 11 0 0 0 400 20 0 0 25 2 25 2 2 1 1400 70 0 0 10 10 0 0 0 Strata DK 14740 4079 3 System Integration Patterns Integration Timeout by 1 10 Forward from Ring No Answer Forward from Ring No Answer Forward from Ring No Answer Forward from Ring No Answer Forward from Ring No Answer Forward from Ring No Answer Direct call from extension Direct call from extension 10 Brr Brrr Brrrr 91rr 9irrr 91rrrr 92ee EET 92eeee Direct call from extension lt available gt lt available gt lt available gt lt available gt lt available gt lt available gt lt available gt lt available gt lt available gt lt available gt lt available gt lt available gt Telephone System Config 1 Transmit file to Stratagy and restart Stratagy 2 Transmit file to Stratagy without restarting Stratagy 3 Cancel changes 3246 The changes are transmitted to Stratagy Flash and Stratagy Flash is shut down and restarted By shutting down and restarting Stratagy Flash the changes take effect The changes are transmitted to Stratagy Flash but Stratagy Flash is not shut down
60. th flash memory and an integrated Central Processing Unit CPU all enclosed in a compact and easily installed unit manufactured by Dialogic Corporation see Figure 1 Both models the two port SG F 2 and the four port SG F 4 are equipped with a flash memory cartridge that provides approximately four hours of voice storage Upgrading the Stratagy Flash to four ports does not require any hardware The upgrade is performed remotely by Toshiba following the same procedure as upgrading ports on the Stratagy DK Each Stratagy Flash has been pre programmed at the factory for out of box plug and play operation on the Strata DK14 and DK40i DK40 This includes the integration and configuration parameters default station extension number User ID mailboxes and company greeting and instructions The supported systems and recommended software versions are Strata DK14 DK8 all releases Strata DK40i DK40 DK16e DK16 all releases Strata DK24 DK56 DK96 Release 4 Strata DK424 DK280 all releases The Stratagy Flash requires Stratagy Admin software installed on a separate IBM compatible Stratagy Admin PC for local or remote administration and maintenance Some basic administrative functions e g adding User IDs resetting passwords can be performed by the System Administrator using a touchtone telephone see the System Administrator Guide on the Stratagy Library CD ROM for details Figure 1 Stratagy Flas
61. ty identification 22 configuration Stratagy system 19 telephone system 17 connections local 10 modems 11 remote 11 Stratagy Admin PC 10 D diagnostics 25 MSG LOG 41 scandisk 42 STRATAGY LOG 40 trace 39 F filecopy 35 flash memory 1 G greeting length 5 H hardware components 7 connect Stratagy Admin PC 10 environmental considerations 8 flash memory 1 front and back panel 2 power requirements 8 select site 8 serial ports 2 setup 8 status light 3 turning on off 3 unpack and inspect 7 upgrade voice ports 42 voice port status lights 3 wall mount 8 integration SMDI 19 22 L log file 13 43 mailbox programming 21 main menu 4 quit 4 maintenance 25 messages length 5 modem init string 13 MSG LOG 41 copy 41 enable 41 P parameters admin port 20 adpcm hq 20 adpcm nq 20 adpcm pq 21 pbx type 21 trace cap 21 pbx type parameter 16 17 21 power requirements 8 supply cable 8 UPS 8 programming application 22 mailboxes 21 Q quit function 4 R remote access direct dialing mode 15 manual dialing mode 15 reserved user IDs 5 restart Stratagy Flash 37 39 restore utility 30 retrieve trace file 32 S scandisk 42 serial port 13 shutdown procedure 25 for programming changes 23 via Stratagy Admin 37 via telephone set 37 site environmental considerations 8 power requirements 8 SMDI calling party id
62. ust be properly shutdown and restarted using Shutdown and Restart Current Version from the Shutdown menu This procedure copies the most current database to the C Stratagy Archive Good directory for use by the Automatic System Recovery feature see Automatic System Recovery on Page 39 If this procedure is not followed and the system loses power loss of customer information will result Handling the Stratagy Flash Voice Processing System Do not attempt to open the Stratagy Flash enclosure There are no field serviceable parts inside Opening the Stratagy Flash system voids the warranty Check the items contained in the package against the packing list In addition to the hardware components you receive a copy of the Stratagy Flash Wall Mounting Template and Instructions Inspect all equipment for damage If equipment is missing or damaged contact the shipping company or your dealer sales specialist immediately Save the original shipping box for re use when transporting system hardware The original packing material has been specifically designed to offer the Stratagy Flash system maximum protection Power Considerations Always connect the Stratagy Flash system to a dedicated 110VAC outlet If your Stratagy Flash installation is in an area with unreliable power you should also install a Power Conditioner to avoid any failures that can be caused by power fluctuations including hardware failure and fi
63. with and the CKDB execution summary tells you basically that all of your messages have a home etc H 25 Maintenance Tools 26 MSGLOG logs all messages received and every mailbox that checks for messages along with the DMTF entered In addition to these files Stratagy Flash has a Scandisk utility that detects diagnoses and repairs disk errors on uncompressed drives Stratagy Flash Voice Port Upgrade gives you information required when requesting a port upgrade Tools This section discusses the following selections on the Tools menu Backup Utility Restore Utility Upgrade Stratagy Software Retrieve Trace File Filecopy Figure 9 shows the complete Tools menu For the Telephone System Configuration Toshiba Plug and Play and Stratagy System Configuration options see Step 10 Configure Stratagy Flash on Page 16 for details Maintenance Tools Backup Utility Restore Utility Upgrade Stratagy Software Telephone System Configuration Tools Menu Strata DK14 40 select menu item Strata DK14 40 SMDI Strata DK424 A B C D Strata DK424 A B C D SMDI H Strata DK424 E F Strata DK424 E F SMDI Edit Telephone Systems Dial Codes select dial codes Edit System Integration Patterns Toshiba Plug and Play Stratagy System Configuration Retrieve Trace File Filecopy Parameters Figure 9 Navigating the Tools Menu 27 Maintenance T
64. xecuted Call Activity Log ins log outs messages received and messages retrieved Traffic Information concerning system load and possible problems caused by the load System Control flow between functions Error Abnormal conditions faults exceptions etc Program processes Use the spacebar to toggle between Yes for inclusion of data Threads or No for exclusion Main System messages and trace events relating to the overall system Interface Communication protocol between the Stratagy Flash and Stratagy Admin Event Anything that happens to the Stratagy Flash from outside the system e g detects voice dial tones ringing etc Rover Actions that the Stratagy Flash takes e g notifications and internal scheduling Watch Timers system self monitoring SMDI SMDI information 34 Maintenance Parameters Limiting factors date time range channel information mailbox information Time From Starting date and time for trace data Enter in dd mm yy hh mm ss format Time To Ending date and time for trace data Enter in dd mm yy hh mm ss format Channels List Channel numbers When no numbers are entered all channels are included in the output Mailboxes List When this parameter is used only mailbox activities log in log out message delivery pickup message delete etc are displayed in the trace output This option is useful when only mailbox activities need to be monitored Filecopy
65. ystem Dial Codes 2 From the Telephone System Dial Codes screen delete the suffix 1 from the line What to dial AFTER dialing the User ID extension 3 Press Esc 4 Press 2 to save your changes without restarting Stratagy Flash Otherwise go to Stratagy System Configuration on Page 19 17 Installation Step 10 Configure Stratagy Flash Modify Codes and Integration Patterns 1 From the Tools menu press 4 2 From the Telephone System Configuration screen press 1 Or 2 3 After making the change s press ESC 4 From the Telephone System Config screen press 1 or 2 or 3 Telephone System Configuration Edit System Dial Codes Edit System Integration Patterns 3243 1 Telephone System Dial Codes Dial code put a caller on transfer hold Dial code Dial code Dial code Dial code Dial code What to dial What to dial What to dial What to dial What to dial use when there is no transfer dialtone return to caller after Ring No Answer return to caller when there is a Busy use after a call screening reject connect the caller to the extension Number of seconds to wait for dialtone detection Number of 1 100 seconds to use for Flash time Which DTMF tone to listen to for answer detection Which DTMF tone to listen to for hangup detection BEFORE dialing the User ID extension AFTER dialing the User ID extension when the system first starts up when the sys

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