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7030 - ALL ACTIVE SOLUTIONS September 2007

1. Scroll to switch 5 0 using the arrow keys on the touch pad Press the ON button to change the data to a 1 Scroll to switch 5 1 using the arrow keys on the touch pad Press the OFF button to change the data to a 0 Press the PREVIOUS SCREEN button to return to the 25 mode Power the machine OFF ON to exit the 25 mode ONDOaARWNDY Solution ID TAUS0628841EN Solution Usage 1 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 108 7030 Description Blank copies occur only when stapling Solution CAUSE Failed MCB SOLUTION Replace MCB p n 26PA 9303 Solution ID TAUS0629071EN Solution Usage 1 Description DF314 how to perform original size detection adjustment Solution To perform the original size detection adjustment perform the following 1 Access the 47 mode power the copier ON with SW2 operation panel switch while pressing the 4 and 7 keys 2 Enter 6 9 display should read Place 5 5x8 5R original in the document tray Press Start button Press the Stop Clear button Press Star key Press 1 to display Place 8 5x11 original in the document tray Press Start button 10 Press Stop Clear button 11 Power machine OFF ON with SW2 Note The 7020 7025 7030 7035 service manual 3 2001 page 4 79 is incorrect regarding this adjustment Step 3 minimum width position is 5 5x8 5R and Step 7 maximum width position is 8 5x11 OONDOAW Solution ID T
2. Click on Eproms for Low Volume Copiers Click on List button To start the download click on the control or image firmware program link and follow the instructions Install the ISW application program onto a PC or laptop Set up the ISW Trns utility by following the setup directions Set up the folders for the BIN files When the ISW Trns utility main window pops up the BIN file data can be selected verified and sent to the machine for flashing the firmware Notes a There are two types of data sources ORIGINAL batch data and DIVIDED divided data The 7030 utilizes the DIVIDED selection for the Control BIN files and the ORIGINAL selection for the Image DF314 and FS107 BIN files b The Country selection must be KBT for the USA QaQ0 00 Oo wo COPYING TRANSFER DATA UPDATE DATA Run the ISW Trns program to copy transfer data update data to the PC CONNECTING Connect a parallel interface cable to the copier ISW connector is located on the right rear side of mainbody and is the lower of the 2 connectors CAUTION If a parallel data transfer is to be executed with the ISW Trns program the ECP mode setting of the PC parallel port should be cleared ISW Trns does not support parallel data transfers If a parallel data transfer is launched with the PC set in ECP mode the transfer could be aborted by an error occurring in between It would be necessary therefore to disable ECP mode before run ISW Trns on a PC with the E
3. Press the DEL button located on the bottom left of the touchscreen Press the Return Power machine OFF ON OMDNOOARW Solution ID TAUS0607376EN Solution Usage 2 Description Unable to install CN87 on operation board 1 assembly after replacement Solution CAUSE CN87 has been added to the operation board 1 assembly and operation wiring 2 CN507 has been added to the operation wiring 2 This change was made to allow compatibility with other models SOLUTION To obtain a new style operation board 1 assembly order p n 26NA90161 and new style operation wiring 2 order p n 26NA 9032 Note The new style operation board 1 assembly and the operation wiring 2 are not interchangeable with the old style Order the new style operation board 1 assembly and operation wiring 2 as a set Solution ID TAUS0609175EN Solution Usage 2 Description FK101 how to set the fax line monitor to allow only the dial tones to be heard and not the actual fax communication tones Solution This feature is not available with the FK101 Solution ID TAUS0609179EN Solution Usage 2 Description DF314 paper jamming at the optics slit glass Solution PROBABLE CAUSES 1 The surface of the reading roller was cleaned using alcohol Using alcohol can cause the coating of the reading roller to be removed and friction between the slit glass may be increased The reading roller should only be cleane d using water or glass cleaner non alcohol type Re
4. Solution CAUSE First mirror frame is out of adjustment SOLUTION To align the nirrors perform the following 1 Power OFF the main switch and sub power switch 2 Remove platen glass 3 Follow the optics wire installation procedure found on page 3 10 in the 7020 7030 Service Manual Solution ID TAUS0613047EN Solution Usage 3 Description Transparency button is not available Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 46 7030 Solution CAUSE The transparency button will be grayed out if certain copying conditions are selected SOLUTION The following conditions are incompatible with the transparency mode Incompatible Basic Copying Conditions 1 2 2 2 APS Incompatible Output Modes Sort Staple Group Incompatible Applications Sheet Cover insertion Chapter Booklet Image Insert Special original Mixed original Repeat Note See page 8 14 in the 7030 User s Manual Solution ID TAUS0613065EN Solution Usage 3 Description FK101 is E mail faxing available Solution E mail faxing is not available for the FK101 Solution ID TAUS0613521EN Solution Usage 3 Description Black lines from lead to trail Solution CAUSE A soiled write unit glass SOLUTION Clean the write unit glass by withdrawing and pushing in the write unit cleaning knob several times The write unit cleaning knob is the green knob located below the green toner hopper cover Solution ID TAUS0614177EN
5. Solution CAUSE Firmware incompatibility between the FK102 and the main body SOLUTION Upgrade the Main Body firmware to level 33 and Image firmware to level 32 Note The latest firmware is available at http Awww konicabt com konicode PubBrowser eproms URL http Awww konicabt com konicode PubBrowser eproms SPECIAL NOTE Solution provided by Michael McFarling Caltronics Business Systems Solution ID TAUS0621227EN Solution Usage 0 Description Operation panel is locked up Solution CAUSE A florescent light over the machine has failed or is flickering causing the RADF original size detection sensors PS306 and PS307 to lock up the operation panel SOLUTION Turn the florescent light over the machine OFF or reposition the machine Reset the machine by powering it OFF ON Solution ID TAUS0621244EN Solution Usage 0 Description Change of fixing plate and support shaft Solution See Mod Notice M20020213A0 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621267EN Solution Usage 0 Description FK101 how to send more than 50 originals the limit of the RADF Solution To send more than 50 originals perform the following 1 Depress the fax button on th
6. Touch 2 E C M master key code set on the touchscreen Enter the number from touchscreen as required Touch OK on the touchscreen Power the copier OFF ON to exit the 25 mode Note The ECM password is printed on pages 10 or 11 with printer or fax options installed of the management list NOJAAN Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 116 7030 Solution ID TAUS0613611EN Solution Usage 0 Description Plain base Item 950225 alignment pins are missing from the installation hardware Solution If you have experienced this issue please submit a new problem via the NSSG support web and E mail the Engineering department at Heuserp Konicabt com with the name and address of your Konica dealership or Branch office to coordinate shipment of replacement alignment pins Solution ID TAUS0613819EN Solution Usage 0 Description How to disable the key counter from incrementing during print jobs Solution To disable the key counter from incrementing during print jobs perform the following 1 Access the 25 mode while holding down the 2 and 5 keys power the machine ON Press 1 on the touch screen Software SW Scroll to switch 21 6 using the arrow keys on the touch pad Press ON Press the Return key on the touchpad Power the machine OFF ON to exit the 25 mode OJAN Solution ID TAUS0614026EN Solution Usage 0 Description Toner on the edges of copies prints
7. button Press Start button The shaft should rotate and should stop with the cams in the near vertical position and the conveyance guide in the open position If the shaft rotates approximately 180 degrees the pin is missing 8 Power the machine OFF ON to exit the 25 mode 9 Replace the conveyance guide cam assembly p n 13GL 4580 as needed NOOBRWND Solution ID TAUS0614271EN Solution Usage 5 Description FK101 how to program a specific paper tray for fax receptions Solution SOLUTION To program a specific paper tray for fax receptions perform the following 1 From the normal Copier mode press the HELP button located to the right of the touch screen 2 Press KEY OPE MODE located in lower left corner of the touch screen 3 Press 2 FAX 4 Press TX RX mode set 5 Press the UP or DOWN arrow located on the lower left corner to scroll to page 2 of the TX RX mode set 6 Use the UP and DOWN arrows located on the right side to scroll to RX feed tray fix 7 Press EDIT to change this setting to a desired specific fixed tray 8 Press BACK twice and then RETURN once to return to the normal Copier mode Solution ID TAUS0614292EN Solution Usage 5 Description DF314 copy is compressed reduced from lead to trail when scanned through the DF314 Solution CAUSE A 7020 7025 or 7030 with a DF314 at level 20 firmware will produce a copy that is compressed reduced from lead to trail when scanned through
8. C250 C252 C300 C350 C351 0450 NVRAM trouble codes C D3xx codes can occur at any time Mostly these codes happen when updating firmware A NVRAM Data Restore procedure was announced a few months ago to address these codes Stop 0 7 1 3 9 What this procedure does is take a good image of the NVRAM off the MFP board created when you performed the NVRAM Data Backup and restore it to the NVRAM There are approximately 30 registers that can be corrupt so the above procedure may have to be done as much as 30 times WARNING If a corrupt NVRAM is suspected DO NOT perform the NVRAM Data Backup This will take the corrupt NVRAM image and back it up to the MFP board If this is done and the NVRAM is replaced the corrupt data that was just backed up will be transferred to the new NVRAM If this is the case then the NVRAM and MFP board will have to be replaced as a set Known unrecoverable NVRAM symptoms 1 Stuck on hour glass screen 2 Incorrect meters 3 When performing the NVRAM restore procedure the codes repeat themselves Note One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes It is HIGHLY recommended to install a quality power line conditioner on these machines Known fixes for various codes C D36E and C E002 Install Phase 3 01firmware H5 or H6 depending on model If a corrupt NVRAM is suspected please try performing a Data Clear This can be found in the Tech Rep mode I
9. Description How to program the default operation panel touchscreen Solution The operation panel touchscreen display is not programmable on this model The direct selection menu screen is the only available screen Solution ID TAUS0611422EN Solution Usage 1 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 77 7030 Description FK101 ALL TRAYS ARE EMPTY PLEASE LOAD PAPER Solution To resume a fax reception when machine has run out of paper perform the following From the COPIER MODE screen 1 Reload paper 2 Press the FAX mode button 3 Press START to resume printing the fax output From the FAX MODE screen 1 Reload paper 2 Press the flashing Z icon in the upper right corner to display the active screen 3 Press START to resume printing the fax output Note Also applies to printing out transmission report From the PRINT MODE screen applicable with IP011 installed 1 Reload paper 2 Press the FAX mode button 3 Press the flashing Z icon in the upper right corner to display the active screen 4 Press START to resume printing the fax output Solution ID TAUS0611490EN Solution Usage 1 Description How to disable RADF AMS Solution To disable RADF AMS perform the following 1 Power the copier OFF Access the Key Operator Mode power the copier on while pressing the HELP key Touch 1 System copier on the touchscreen Touch the down arrow loca
10. Note Solution provided by Carlos Penton of U S Imaging Solutions Solution ID TAUS0624532EN Solution Usage 0 Description USB Port Can Not Open message displayed when flashing the main body via the parallel port Solution CAUSE Flashing the main body using USB is not supported with the model 7030 SOLUTION Flash the 7030 from a parallel port Note The ISW tool s USB setting is used for models that have a USB port on the main body for flashing Solution ID TAUS0624547EN Solution Usage 0 Description F46 1 at power up Solution CAUSE Failed main CB SOLUTION Replace the main CB p n 26PA 9303 Solution ID TAUS0624733EN Solution Usage 0 Description DB209 double feed prevention roller and drive shaft change Solution CAUSE The double feed prevention roller and drive shaft have been changed to provide parts commonality with other models SOLUTION See DB209 409 DB210 410 Technical Bulletin 2 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0624735EN Solution Usage 0 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 137 7030 DB409 double feed prevention roller and drive shaft change Solution CAUSE The d
11. Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0629674EN Solution Usage 0 Description Blank copies after cleaning the toner supply unit Solution CAUSE The ribbon cable from the CCD to the CB is not seated properly SOLUTION Reseat the ribbon cable on the CB Solution ID TAUS0639452EN Solution Usage 0 Description FS107 J72 19 when stapling Solution CAUSE Shaft holder A p n 13CQ76020 is rotating due to wear of retainer on conveyance casing SOLUTION Replace casing p n 13CQ45010 Work around in the interim The shaft holder can be epoxyed in place SPECIAL NOTE Solution provided by Bob Cochrane NORTHEAST COPIER SYSTEMS INC Solution ID TAUS0639630EN Solution Usage 0 Description F28 1 at power up Solution CAUSE Charging error EM detect signal was read 3 times at 100msec intervals at machine intialization SOLUTION Check the charge corona p n 26WA 2500 for arcing or poor connection Check HV1 p n 26NA84011 connections and ground of HV developing unit and the right side door HV casing for any arcing Check PRDB p n 26TA 9021 CN27 4 for 24V DC while in idle or in the 47 mode w o input Solution ID TAUS0639826EN Solution Usage 0 Description Copyr
12. Solution CAUSE Failed DCPS SOLUTION Replace DCPS p n 26NA84510 Solution ID TAUS0600708EN Solution Usage Description What print drivers are compatible with Macintosh OS X Version 10 Solution The latestprint driversare available via the Konica Minolta Download Selector Access the Selector from the the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSDWeb Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Macintosh OS 9x applications within OS 10 2 x are supported using the current Adobe PostScript drivers for Macintosh at http Awww adobe com support downloads product jsp product 44 amp amp platform Macintosh Solution ID TAUS0614806EN Solution Usage Description Developing unit parts change Solution The 2 screws that attach the developing unit lid to the developing unit have been abolished in manufacturing Since the lid of the developing unit is fixed with 2 hooks abolishment of the 2 screws does not affect machine function and performance This change applies to 7020 7025 7030 7035and with any replacement developing units p n 26NA 3002 7020 7025 7030 and p n 26TA 3000 7035 Solution ID TAUS0614811EN Solution Usage Description The page number stamp is placed on the page in the three digit format 001 002 003 but the single digit format 1 2 3 was selected Solution CAUSE Firmware bug SOLUTION Flash the
13. 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0619653EN Solution Usage 4 Description DF314 8 5x11R originals are detected as 11x17 Solution CAUSE The original size detection adjustment is not properly calibrated SOLUTION To perform the original size detection adjustment perform the following Access the 47 mode power the copier ON with SW2 operation panel switch while pressing the 4 and 7 keys Enter 6 and 9 display should read Place 5 5x8 5R original in the document tray Press Start button Press the Stop Clear button ahWN Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 40 7030 6 Press Star key 7 Press 1 to display 8 Place 8 5x11 original in the document tray Press Start button 10 Press Stop Clear button 11 Power machine OFF ON with SW2 Note The 7020 7025 7030 7035 service manual 3 2001 page 4 79 is incorrect regarding this adjustment Step 3 minimum width position is 5 5x8 5R and Step 7 maximum width position is 8 5x11 o Solution ID TAUS0619737EN Solution Usage 4 Description DF314 the correct paper size is not recognized after performing the paper size adjustment Solution CAUS
14. KONICA MINOLTA SSD SUPPORT SOLUTIONS 7030 ALL ACTIVE SOLUTIONS September 2007 This document contains information that was exported directly from Konica Minolta s SSD Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via SSD CS Expert Support on Konica Minolta s website www kmbs konicaminolta us Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF
15. PROBABLE CAUSES 1 System firmware is corrupt possibly due to a sudden loss or surge of AC power supplied to the copier Flash both the system and image firmware If the 7030 will not allow access to 25 mode perform the following Power the copier OFF SW2 operation panel first then SW1 left rear Prepare the laptop PC or the ICW TOOL for flashing and connect it normally to the 7030 Power the copier ON SW1 left rear first then SW2 operation panel Send the system firmware from the laptop PC or the ISW TOOL to the 7030 The green data light will begin blinking The LCD display will reappear in the normal ISW flash mode screen when the system firmware has completed its flash f Flash the image firmware Notes For procedures on how to flash the firmware refer to 7020 service manual 3 2000 pages 9 1 through 9 36 Currently system firmware is at level 24 and Image firmware is at level 22 Il It is highly recommended that all 7030 s be plugged into a power tamer device p n 11515C for added protection o2009 2 Failed overall CB A sudden loss or surge of AC power supplied to the copier may have caused the overall CB to fail Replace the overall CB p n 26PA 9300 Notes a It may be necessary to flash the copier firmware because of the possibility that the replacement overall CB may not have the correct firmware level to match the level of the peripherals firmware It is also possible that the replacement overall CB
16. SOLUTION To check PS1 for proper operation perform the following 1 Power the copier OFF Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 90 7030 2 Access the 47 multimode power the copier ON while pressing the 4 and 7 keys input code 20 001 3 Actuate PS1 registration PS to see a change of state on the touchscreen 4 If no change of state occurs clean or replace PS1 p n 552085510 as necessary 5 Power the copier OFF ON to exit the 25 mode Solution ID TAUS0617086EN Solution Usage 1 Description FS107 F77 18 at power up Solution CAUSE Cooling fan motor M709 has failed SOLUTION To verify the operation of the Cooling fan motor M709 perform the following 1 Power the copier OFF 2 Access the 47 multimode power the copier ON while pressing the 4 and 7 keys output code 70 press 54 3 Press the Start Print button 4 If the Cooling fan motor M709 does not turn ON then replace the Cooling fan motor p n 13GQ80510 Solution ID TAUS0617205EN Solution Usage 1 Description When printing an entire workbook from Microsoft Excel with the staple feature selected only page one prints correctly On subsequent pages the image is rotated 180 degrees Solution A new Konica IP011 Nozomi version 2 24f print driver that resolves this issue is now available for download from Konica NSSG Web Support and the FTP site Refer to the FTP site index and click on the appro
17. SORT To program the 7020 not to initialize in an OUTPUT mode perform the following 1 Press the HELP button 2 Press KEY OPE MODE lower left corner of touch screen 3 Press 1 SYSTEM COPIER only if 7030 is equipped with an IP or FAX unit 4 Press 2 COPIER INITIAL 5 Press 5 OUTPUT 6 Press ROTATION GROUP or ROTATION SORT so they are not highlighted 7 Press OK twice and RETURN once to return to the normal copy mode Solution ID TAUS0611457EN Solution Usage 2 Description Blur streaks on copies Solution CAUSE Exposure unit 1st mirror frame is out of alignment SOLUTION Re align the exposure unit 1st mirror frame Notes 1 Refer to page 3 8 of the 7020 service manual March 2000 2 Be sure to use the optics positioning jig p n 26NAJGO11 when re installing or adjusting the exposure unit 1st mirror frame Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 57 7030 3 Copy quality will be fine with internal test patterns 4 Hyperlink to sample of copy quality problem Solution ID TAUS0611933EN Solution Usage 2 Description Where is the physical print count meter located Solution To access the physical print count meter open the right side door The meter is located in the upper right hand corner Solution ID TAUS0612842EN Solution Usage 2 Description FAILED TO ADJUST error message after attempting to adjust scanner of RADF Solution PROBABLE CAU
18. Solution To program the machine so that the FAX screen is displayed at power up perform the following 1 Select copy mode and press the help key 2 Select Key Ope Mode Enter 4 digit key operator password if necessary Select FAX Select Fax screen set Using the up down arrows scroll down until Fax screen first is highlighted Press edit on the touchscreen unit ON is selected Power the machine OFF ON ONDAY Solution ID TAUS0619858EN Solution Usage 0 Description FS107 J20 6 intermittently when making copies Solution CAUSE The finisher front door is opening during copying The door actuator is not properly contacting the interlock switch SOLUTION Repair or reform door actuator Repair or replace the interlock switch p n 12QR86010 as needed Solution ID TAUS0619970EN Solution Usage 0 Description FK101 how to disable the Yes No message for the TCR when sending a fax Solution To disable the TCR message Yes No to print perform the following 1 Press HELP button Press Key Ope button on the touchscreen Enter key operator passcode if required Press FAX button on the touchscreen Press Report Output Set Press the left side bottom down arrow once Press the right side down arrow twice till you see TX results report select ON Press Edit to OFF Press Back button twice Press Return O N END OT EON Solution ID TAUS0619971EN Solution Usage 0 Description FK102 how to dis
19. Solution ID TAUS0624397EN Solution Usage 14 Description Paper feed jamming J11 J12 J13 J14 or J16 Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7030 CAUSE The double feed preventative roller has failed SOLUTION Install the new style DFPR p n SE95 3900 Notes 1 See 7020 7022 7025 7030 7035 7130 7135 Technical Bulletin 16 for details 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0625816EN Solution Usage 6 Description F26 3 at power up Solution CAUSE The toner supply unit p n 26NA 3200 is bound up preventing toner from being added to the developer unit SOLUTION Replace the toner supply unit Solution ID TAUS0626219EN Solution Usage 1 Description F26 3 at power up Solution PROBABLE CAUSES 1 Abnormal output from TDS sensor toner density sensor TDS output ripple voltage failed to reach 0 5V DC Check the wires at the TDS sensor board for damage Replace the TDS sensor p n 26NA88040 as needed 2 The cleaning blade has flipped preventing the main motor from turning Use setting powder to prevent the cleaner blade from flipping Solution ID TAUS0626351EN Solution Usage 5 Description F26 3 and develop
20. FK102 Is there an audible beep when faxes are received Solution There is an audible beep when the Fax is first being received but there is no audible beep after the Fax has been printed Solution ID TAUS0629347EN Solution Usage 0 Description FL102 how to set line 2 for RX only Solution To set line 2 for RX only perform the following 1 Access the Key ope mode 2 Select 4 FAX Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 145 7030 Select FL102 settings Select Line parameter set Scroll to Line2 Com set press EDIT and change the setting to RX only Power the copier OFF ON orb Solution ID TAUS0629458EN Solution Usage 0 Description Change of paper feed gear material in driving section and change of driving auxiliary panel Solution See M20030277A0 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0629533EN Solution Usage 0 Description How does Konica Minolta prevent security breaches or loss of classified documentation on this model Solution The security technique found in the Security Statement is consistent throughout Konica Minolta s digital product line to prevent unauthorized use of stored data
21. Solution ID TAUS0628984EN Solution Usage 0 Description DF314 Reload original in order then set scanning conditions of originals message displayed when copying odd size original through the document feeder Solution CAUSE Non standard size was not selected SOLUTION When feeding Non standard size paper through the DF314 the Non standard size needs to be selected in the ORIGINAL MODE To select Non standard size Perform the following 1 On the display panel select ORIGINAL MODE 2 On the display panel select Non standard size 3 Place the original in the DF314 feed tray and press START Note This application can also be programmed into job number 15 to have the machine powered ON with this function Solution ID TAUS0629035EN Solution Usage 0 Description Is Unimessage Pro available for the FK102 Solution Unimessage Pro utility is not a function used with the FK102 Solution ID TAUS0629039EN Solution Usage 0 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 144 7030 Is Unimessage Pro available for the FK101 Solution Unimessage Pro utility is not a function used with the FK101 Solution ID TAUS0629148EN Solution Usage 0 Description Recommended transparency 7030 Solution The standard Konica transparency PCUA 946427 is recommended This transparency is equivalent to the 3M type PP2500 688 503 Trademark ownership information Solution I
22. Solution Usage 3 Description Intermittent loss of image during copy run Solution CAUSE Failed overall CB SOLUTION Check the wiring from the overall CB to the laser drive board for connection or pinched wire If problem persists replace the overall CB p n 26PA 9300 Solution ID TAUS0614324EN Solution Usage 3 Description DF314 unable to perform RADF Centering Adjustments Solution CAUSE Frame Erasure is enabled SOLUTION Turn OFF the Frame Erasure feature To adjust front to rear registration for the RADF perform the following 1 Access the 36 mode power the machine ON while holding down the 3 and 6 keys Select 2 Timing adj Select 5 Centering adj Use the NEXT and BACK keys to select RADF front side Enter a value from 42 to 42 and press SET 1 step 0 13mm Press the COPY key Make a copy using the RADF 1 1 mode and confirm accuracy Use the NEXT and BACK keys to select RADF back side Enter a value from 42 to 42 and press SET 1 step 0 13mm 10 Press the COPY key 11 Make a copy using the RADF 2 1 mode and confirm accuracy 12 Power the machine OFF ON to exit the 36 mode Note All mainbody centering adjustments must be completed prior to adjusting the RADF OANDOABRWNDY Solution ID TAUS0614713EN Solution Usage 3 Description How to set up password protection for 25 36 47 modes Copyright 2007 Konica Minolta Business Solutions U S A Inc September 200
23. Solution Usage 4 Description Can envelopes be fed through the bypass Solution It is not recommended that envelopes be fed due to the thickness and the possibility that the heat from the fuser may seal the envelope Solution ID TAUS0601672EN Solution Usage 3 Description FS107 J72 19 or J72 21 when printing on small size paper 5 5x8 5R Solution CAUSE When printing a large volume of small size paper M706 tray up down motor does not move the finisher tray down SOLUTION This problem was resolved with new level firmware Install level 23 or higher finisher firmware Note The latest Firmware is available at http www konicabt com konicode PubBrowser eproms URL http www konicabt com konicode PubBrowser eproms Solution ID TAUS0609581EN Solution Usage 3 Description Power requirements 7030 Solution Voltage 115V AC 10 dedicated line recommended Current 15A Frequency 60 Hz fi 2 5Hz Grounding Isolation recommended Termination NEMA Type 5 15R receptacle 125V AC 2 pole 3 wire grounded Note A dedicated AC line with an isolated ground is strongly recommended A dedicated line mandates the exclusive use of an electrical branch circuit where the receptacle grounding terminal is grounded by an insulated grounding conductor that is isolated from the receptacle mounting hardware per National Electrical code article 250 74 exception no 4 Solution ID TAUS0609775EN Solution Usage 3 Descript
24. Text Photo TEXT PHOTO or Increase contrast to highlight the desired adjustment selection Using the numeric keypad enter the desired density shift from 0 to 5 8 Touch OK on the lower right corner of the touchscreen to complete the settings 9 Touch RETURN two 2 times to return to the normal copy mode PNP Oo OT Be G2 Noss Solution ID TAUS0617111EN Solution Usage 2 Description Intermittent lines or scrambled blank copies when scanning to memory Solution CAUSE Failed System CB SOLUTION Replace the System CB p n 26PA 9303 Note Internal test pattern work fine Solution ID TAUS0617946EN Solution Usage 2 Description FK101 how to enable first page printing on the TCR Solution To enable image addition perform the following While in the Copier mode press the Help button Press Key Ope Mode on the LCD Press 2 Fax on the LCD Press the Special Set button Enter 9272 Press Function Parameter Setting button Press Machine Setting button Enter address 120001 from the touchscreen Press the Data button 10 Enter a 1 at bit 6 second digit from the left 11 Press the Confirm button 12 Press the Return button 13 Exit into normal copy mode OMANDAKRWN Solution ID TAUS0618223EN Solution Usage 2 Description Code 0004 occurs when running L detect Solution CAUSE The cleaning blade flipped preventing the drum from turning SOLUTION R
25. To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUSO609095EN Solution Usage 14 Description How to program platen APS to select 8 5x11 with small size originals Solution To program platen APS to select 8 5x11 with small size originals perform the following Access the 25 mode hold down the 2 and 5 keys at power ON Select 1 SOFTWARE SW Press the left down arrow 4 times Press the right up arrow 5 times The top of display should indicate SOFTWARE SW 21 5 0 Press the ON button once The top of display should now indicate SOFTWARE SW 21 5 1 Power OFF ON to return to normal copy mode Note This change to software switch 21 5 in the 25 mode will allow platen APS to automatically select 8 5x11 paper when copying a small size original i e check business card drivers license etc OahwWN Solution ID TAUS0611928EN Solution Usage 14 Description Unable to access the 25 36 or 47 diagnostic mode to clear a failure code The green data light is lit at power up Solution CAUSE The FK101 fax kit or IP unit is blocking access to the diagnostics mode SOLUTION To gain access to the diagnostic modes perform the following Power the copier OFF Isolate both the FK10
26. idler gear F p n 13HA77080 and idler gear D p n 13HA77050 replace worn gears as necessary 5 Inspect the bushings p n 26NA30770 in the developer unit for binding and replace as necessary Solution ID TAUS0626835EN Solution Usage 1 Description Intermittently 46 11 occurs during copy mode Solution CAUSE The scanner motor M2 failed SOLUTION The scanner motor may power ON in 47 mode however when it gets warm it may fail Replace the M2 scanner motor p n 26NA80022 as needed Solution ID TAUS0626905EN Solution Usage 1 Description DB209 the gears do not align after installing the parts from DB209 210 409 410 Technical Bulletin 1 Gear Skipping J16 Jams Solution CAUSE The parts are for the DB410 only SOLUTION The parts can only be used with a DB410 Notes 1 See DB410 Technical Bulletin 1 for details 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0626914EN Solution Usage 1 Description Platen APS selects 8 5x11 instead of 8 5x11R for original on the platen glass Solution CAUSE Machine is set to default to 8 5x11 for small size originals Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 106 7030 SOLUTION To program pl
27. locate ICP11 in the lower right had corner above CN24 With your black meter lead still at frame ground place your read meter lead to either leg of ICP11 and check for 24V DC and check the other leg of ICP11 for 24V DC 8 If 24VDC is not present to either leg of ICP11 replace the PRCB p n 26PA 9303 Note Before replacing the PRCB inspect for any pinched or broken wiring NOJAAN Solution ID TAUS0626799EN Solution Usage 2 Description Code 26 2 after upgrading firmware Solution CAUSE Incorrect software dipswitch settings in the 25 mode SOLUTION To verify 25 mode software dipswitch settings perform the following Access the 25 mode power the copier ON while pressing the 2 and 5 keys Select 1 SOFTWARE SW Using the up down arrows scroll to software switches 24 0 and 24 1 Select OFF Power the copier OFF ON to exit the 25 mode AOUN Solution ID TAUS0627716EN Solution Usage 2 Description Intermittent J12 codes Solution CAUSE Worn bushings or shaft holders on the first paper feed assembly p n 26PA 4010 SOLUTION Replace the first paper feed assembly Solution ID TAUS0628295EN Solution Usage 2 Description F52 01 at power up Solution CAUSE Failed FM3 internal dehumidifying fan SOLUTION Replace FM3 p n 26NA 7390 Solution ID TAUS0628573EN Solution Usage 2 Description J50 03 occurs at power up Solution CAUSE The PRDB failed Copyright 2007 Konica Minolta B
28. or when an auto reset occurs Note When Mixed Original mode is defaulted ON in job memory 15 the machine will remain in Mixed Original mode for platen copying with the ADF open Mixed Original mode must be deselected when copying from the platen glass OND e O N Solution ID TAUS0626395EN Solution Usage 0 Description F86 6 code at power up No additional ERDH memory is installed When changing the Fax File Size memory allocation the machine will lock up Solution CAUSE Corrupt ERDH memory SOLUTION Replace the main CB p n 26PA 9303 Solution ID TAUS0626553EN Solution Usage 0 Description RADF UNAVAILABLE FOR ORIGINAL SIZE message when mixed originals of legal and letter sizes are used Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 140 7030 Solution CAUSE Corrupt information in memory SOLUTION Reset machine back to factory defaults To reset the machine to factory defaults perform the following 1 Enter the 47 mode power the machine ON while pressing the 4 and 7 keys 2 Enter 9 and 3 3 Press the Start key Note When resetting the machine back to factory defaults L detect will need to be performed Solution ID TAUS0626639EN Solution Usage 0 Description Is the DB211 compatible with 7030 Solution The DB211 is not compatible with the 7030 Solution ID TAUS0626978EN Solution Usage 0 Description DB210 the gears do not align after installing the parts from D
29. verified and sent to the machine for flashing the firmware Notes a There are two types of data sources ORIGINAL batch data and DIVIDED divided data The 7030 utilizes the DIVIDED selection for the Control BIN files and the ORIGINAL selection for the Image DF314 and FS107 BIN files b The Country selection must be KBT for the USA Oo wo COPYING TRANSFER DATA UPDATE DATA Run the ISW Trns program to copy transfer data update data to the PC CONNECTING Connect a parallel interface cable to the copier ISW connector is located on the right rear side of mainbody and is the lower of the 2 connectors CAUTION If a parallel data transfer is to be executed with the ISW Trns program the ECP mode setting of the PC parallel port should be cleared ISW Trns does not support parallel data transfers If a parallel data transfer is launched with the PC set in ECP mode the transfer could be aborted by an error occurring in between It would be necessary therefore to disable ECP mode before run ISW Trns on a PC with the ECP setting UPDATING Update the ROM data on each control board using ISW Trns Note If any error occurs during the flash procedure and the Fax LED goes on red the main power switch must be shut off for 10 seconds or more Then turn the main switch on again and send the flash files Trademark ownership information Solution ID TAUS0614402EN Solution Usage 25 Description F28 4 code intermittently Solution CAU
30. 8 Description How to properly operate CN46 main CB Solution Instructions on how to properly operate CN46 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 23 7030 Solution ID TAUS0611681EN Solution Usage 8 Description FK101 can a fax be received without the key counter installed Solution To enable this feature perform the following 1 Access the Key Operator Mode by pressing the HELP key and then pressing KEY OPE MODE on the LCD in the lower left hand corner 2 Press FAX 3 Press SPECIAL SET 4 Enter 9 2 7 2 5 Press OK 6 Press FUNCTION PARAMETER SETTING 7 Press SYSTEM 8 Use the left side down arrow to next page 9 Use the right side down arrow until PRINT W O KEY COUNTER is indicated Press EDIT to set 10 Return to idle mode Solution ID TAUS0612386EN Solution Usage 8 Description F41 1 at power up Solution CAUSE A loss of 24V DC at CN63 1 of the scanner driver board due to an open ICP1 SOLUTION Verify the operation of L1 exposure lamp To verify the operation of L1 perform the following 1 Access the 47 mode power the copier ON while simultaneously holding the 4 and 7 keys output code 00 2 L1 should power ON 3 If L1 does not go ON perform the following a Remove the platen glass b Remove Scanner driver board cover c Locate ICP1 next to CN60 d Set multimeter to 200V DC e With the black lead to frame ground put the red lea
31. 93 2 Press the print button 3 Power the machine OFF ON to exit the 47 mode Solution ID TAUS0617461EN Solution Usage 1 Description J32 2 when duplexing Solution CAUSE Conveyance drive gear in the fuser was installed backwards SOLUTION Install the conveyance drive gear p n 26NA53450 correctly so that the paper is driven down after the turnaround from the fuser Solution ID TAUS0617560EN Solution Usage 1 Description Black lines on copies from lead to trail edge when copying from the platen glass Solution CAUSE The 2nd or 3rd mirror on the V mirror unit moves during copying due to a broken or loose mirror pressure spring SOLUTION Repair or replace the mirror pressure spring p n 26NA61600 as needed Solution ID TAUS0617845EN Solution Usage 1 Description Machine stops with no display during L detect Solution CAUSE The FM1 DCPS cooling fan was not plugged in SOLUTION Plug in FM1 p n 26NA80510 DCPS fan located on the lower rear of the machine Solution ID TAUS0618005EN Solution Usage 1 Description 1T101 rotation sort and rotation group will not operate in printer mode Solution CAUSE Older System Software SOLUTION Upgrade the System Software to level 5 5 2d which is a special parallel only upgrade patch to allow proper sorting when an IT101 is installed Notes 1 Install 8 5x11 paper in one paper tray and 8 5x11R in another 2 Turning collate off and turning offset on within the print d
32. Background overtoning and F26 x codes Solution PROBABLE CAUSES 1 Overtoned developer Install fresh developer PCUA 950237 and run the L detect adjustment To run the L detect adjustment perform the following a Enter the 36 mode power the copier ON while pressing the 3 and 6 keys b Press 1 HV adjustment c Press Next several times until the display reads HV adj L detection adj d Press Start e When the adjustment is complete the machine will stop and a value is displayed in RESULT f If the developer was sampled properly during the L detect adjustment the value displayed in RESULT will be in the 60 75 range g If the L detect adjustment RESULT value is outside of the 60 75 range than the TDS toner density sensor should be checked 2 Failed TDS toner density sensor To check the TDS perform the following a Remove the IP unit if an IP unit is installed b Remove the rear and left rear side cover c Remove the board cover D p n 26NA73280 for access to the PRDB d Enter the 36 mode turn the machine ON while pressing the 3 and 6 keys e Select 1 HV adjustment f Press NEXT several times until the display reads HV adj Toner auto supply g Locate TP14 TDS AN in the middle of the PRDB above CN 25 h Using a voltmeter 20V DC range place the red meter lead on TP14 and the black meter lead to frame ground i Press the START button on the control panel j The ana
33. Description How to program the serial number for the machine or optional units Solution To program the serial number for the machine or optional units perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Touch 7 M c serial number on the touchscreen 4 Touch the item name of the component requiring programming of a serial number on the touchscreen The serial number setting screen for the selected item will be displayed 5 Enter the 9 digit serial number by touching the appropriate alphabet and numeric keys displayed on the touchscreen 6 Touch SET on the touchscreen 7 Touch RETURN on the touchscreen 8 Power the copier OFF ON to exit the 25 mode Solution ID TAUS0615787EN Solution Usage 3 Description Code 51 6 during warm up or the beginning or at the beginning of a print cycle Solution CAUSE A loss of 24V DC to the driver board due to an open F401 on the DC power supply SOLUTION Verify 24V DC at CN2 1 on the DC power supply If the voltage is not present unplug the machine and remove F401 from the DC power supply and check the fuse If open replace F401 with a fuse of the same rating F401 is located in the lower left corner of the DC power supply There is no part number available for the fuse so it must be obtained locally The fuse is rated at 5A 125 volt Solution ID TAUS0615983EN Solution Usage 28 Description Code 0006 is displ
34. If the machine powers up with no error code the RADF CB has failed 4 Reseat all connectors on the RADF CB Replace the RADF CB p n 13GL 9010 as necessary ADF serial number DF Control Board firmware version and model compatibility matrix Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Solution ID TAUS0614642EN Solution Usage 7 Description F49 2 code at power up Solution PROBABLE CAUSES 1 CN50 write unit is loose or disconnected Reseat CN50 2 The write unit has failed Replace the write unit p n 26NA 6501 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 26 7030 Solution ID TAUS0615420EN Solution Usage 7 Description FK101 how to perform an initialization Solution To initialize the FK101 perform the following procedure 1 Press the HELP button 2 Press KEY OPE in lower left hand corner Press 2 FAX Press SPECIAL SET Enter passcode 9272 and press OK Press INITIALIZATION You can select the individual setting you wish to clear i e FUNCTION PARAMETER or you can press OK to select all Press YES to confirm Press BACK until you return to the normal mode ONDAY Solution ID TAUS0617775EN Solution Usage 7 Description F46 11 at power up Solut
35. If the restart timing is different from the standard value enter a value from the numeric keys then press the SET key to store the adjustment value Input range 50 slow 50 fast 1 step 0 1mm 10 Repeat steps 5 to 9 until the restart timing becomes a standard value 11 Power the machine OFF ON to exit the 36 mode Solution ID TAUS0623028EN Solution Usage 1 Description Unable to close the ADU door p n 26NA50011 after installing the new style high voltage casing assembly p n 26NA 5024 Solution CAUSE Due to design changes implemented on the new style high voltage casing assembly the original contact support plate and related parts are not compatible and must be replaced with new style parts SOLUTION Order and install the following parts Contact Support Plate p n 26NA73151 Connecting Plate A p n 26NA73131 Connecting Plate C p n 26NA73471 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 101 7030 High Voltage Cover Plate A p n 26NA73500 Solution ID TAUS0623095EN Solution Usage 1 Description When stapling using the platen mode the staples are stapled in the lower right corner when the upper left corner was selected Solution CAUSE Store Mode was not selected in APPLICATIONS before selecting staple mode SOLUTION To select store mode perform the following 1 Press the APPLICATIONS key 2 Select Store Mode 3 Press OK Solution ID TAUS0623192EN Solution U
36. OFF ON the sub switch SW2 on the left side of the operation panel Note Enabling this option only allows the 7030 to initialize power up in the FAX mode Auto Reset timer or button will not bring the 7030back to FAX mode OOND EON Solution ID TAUS0616956EN Solution Usage 5 Description When copying non standard size originals in platen mode image is dedeted Solution CAUSE Copy sheet size priority was set incorrectly SOLUTION To set the Copy sheet size priority perform the following 1 Access 25 mode power OFF hold the 2 and 5 keys power ON 2 Select option 1 Software SW Use the scroll arrows to scroll to address 7 0 Select ON The area outside the of the APS detected size is also copied Select OFF Then the copier does erase the area outside of the original Power the machine OFF ON to exit the 25 mode Oo Ww Solution ID TAUS0617295EN Solution Usage 5 Description DB209 intermittent J82 Solution CAUSE The actuator for jam detect 2 photosensor PS105 is out of position and sticking on the clear plastic paper guide numbered 7 SOLUTION Reposition the actuator on PS105 to prevent it from contacting the paper guide Solution ID TAUS0618146EN Solution Usage 5 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 33 7030 Description Background on copies Solution CAUSE Excessive toner concentration SOLUTION Level 31 Image control program established a t
37. ON to exit the 25 mode ND ON Solution ID TAUS0614345EN Solution Usage 2 Description FK101 Unable to receive incoming faxes Solution CAUSE A computer modem or fax machine is plugged into the TEL line of the FK101 The modem or fax machine is set to auto receive and is trying to answer incoming calls SOLUTION Remove the modem or fax machine from the TEL line or disable auto receive on the device Solution ID TAUS0614405EN Solution Usage 2 Description The copies smear on the rear side when duplexing Solution CAUSE The DC Separation is set too high SOLUTION To set the DC Separation lower perform the following 1 Access the 36 mode power the on while holding down on the 3 and 6 keys Press 1 HV adjustment Press the NEXT key until Separation DC appears Check the setting in the screen Using the numeric keys enter a lower value Press the copy button and make a duplexed copy to see if the smearing disappeared on the second side Repeat step 4 until the smearing disappears Power the machine OFF ON to exit the 36 mode NOJAAN Solution ID TAUS0614553EN Solution Usage 2 Description Light faded streaks from lead to trail Solution CAUSE Optics mirrors are dirty contaminated SOLUTION Thoroughly clean the optics mirrors with glass cleaner and a soft cloth Note The light streaks will occur from both RADF and platen glass but will not occur with internal test patterns Solution I
38. ON while pressing the 2 and 5 keys then pressing the OK key 2 Use the function keys below the display window to access and set the following software dipswitches to display English language 5 0 set to 1 5 1 set to 0 Solution ID TAUS0615873EN Solution Usage 1 Description Developing unit parts change Solution The silver retractable shutter plate mechanism that is part of the toner addition opening of the developer unit has been abolished in manufacturing The single piece cover with the white tape is all that is needed Notes 1 This change has been applied to new 7030s starting at approximately s n 26PE05824 and above 2 This change also applies to replacement developing units p n 26NA 3002 Solution ID TAUS0615876EN Solution Usage 1 Description Code F46 1 at power up Solution CAUSE Loose connector on the LDB laser drive board located on the write unit SOLUTION Reseat connector J50 12 pin connector on the LDB laser drive board located on the rear side of the write unit Solution ID TAUS0615919EN Solution Usage 1 Description Noise from the paper feed unit Solution CAUSE Excessive paper feed loop SOLUTION Reduce the paper feed loop To adjust the paper feed loop perform the following 1 Access the 36 mode power the copier ON while pressing the 3 and 6 keys 2 Press 2 Timing adj 3 Press 3 Paper loop adj 4 Press NEXT to select the Tray to be adjusted 5 The current loop
39. PC when trying to flash the unit Solution CAUSE The parallel port setting in the PC CMOS is not set to Standard Normal or Bi Direct It may be set to either ECP or EPP which will cause a corrupt flash process SOLUTION Verify the parallel port setting and make any changes utilizing the CMOS Setup Utility refer to the motherboard manual for instructions To verify the parallel port settings not a change perform the following 1 Right click on My Computer 2 Click on Properties 3 Click on Device Manager tab 4 Click on the symbol to open Ports 5 Double click on Printer Port LPT1 to view the type of port Manufacturer Note The parallel port setting procedure differs in each PC Normally the parallel port setting is selected in the BIOS settings mode For details please refer to the user s manual for the PC Solution ID TAUS0617629EN Solution Usage 17 Description DF314 WRITE ERROR message displayed on the touchscreen after flashing the RADF Solution CAUSE Software dipswitch 23 6 DF314 ISW write protection is set to a 0 in the 25 mode Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 15 7030 SOLUTION To change software dipswitch 23 6 to a 1 perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Select 1 SOFTWARE SW 4 Using the up down arrows scroll to software switch 23 6 5 Selec
40. Solution Usage Description A 0006 error when running L Detect Solution CAUSE The drum has a heavy coating of toner on it SOLUTION Remove and clean the toner from the drum surface and run L Detect again Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 159 7030 Solution ID TAUS0701503EN Solution Usage Description Can the watermark be made darker Solution The watermark cannot be made darker The watermark is rendered in one value only Solution ID TAUS0701509EN Solution Usage Description E56 01 code Unable to flash the image file Solution CAUSE Failed DCPS SOLUTION Replace the DCPS p n 26na8451 1 Solution ID TAUS0701511EN Solution Usage Description When machine goes into sleep mode printing is not allowed Solution CAUSE Certain services need to be disabled SOLUTION To enable the machine to print from sleep mode disable Appletalk and Netware services Solution ID TAUS0702146EN Solution Usage Description How to perform Print Screens screen shots from a Microsoft Windows OS and Macintosh OS Solution Please see the attacheddocument for detailed information Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702534EN Solution Usage Description How to install a printer using LPR IP Printing un
41. Solution Usage 0 Description Equitrac products such as PrintLog Professional are unable to correctly track both print and copy volume Solution CAUSE Konica copiers printers have software dipswitches that must be set properly to enable correct volume count SOLUTION The Network Transaction Station Connection PDF lists the connector pinout and the dipswitch settings for 7020 and 7075 series Notes 1 See also the Network Transaction Station Connection Revision A PDF 2 To view the PDFs Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623473EN Solution Usage 0 Description Hecon key counter availability Solution A kit p n SE95 4020 is available which includes all necessary mounting hardware and wiring It does not include the key counter PCUA 950816 If individual parts are ordered referring to Technical Operations Bulletin A4 D5 dated 6 25 03 the adapter wiring harness p n 1206K0010 is not needed since it is included with the kit Use the long adapter wiring harness The short one is not needed Directions are included with the kit Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat rea
42. Solution Usage 0 Description When using Adobe Acrobat Pro version 6x DG DAT MSG OUT OF EXPECTED SEQUENCE message while attempting to retrieve tif files from the network scanner using the Konica Minolta TWAIN driver version 1 04 After this message only the first page of a multiple page file is retrieved Solution CAUSE Early version Konica Minolta TWAIN network scanner driver is installed SOLUTION Use minimum version 1 11 Konica Minolta TWAIN driver the latest version is recommended The driver can be downloaded from the Konica Minolta FTP site or from the Konica Minolta website driver database URL http kmbs konicaminolta us eprise main KMBS Support_Center Home When installed this driver will replace the currently installed TWAIN driver on the Microsoft Windows workstation Trademark ownership information Solution ID TAUS0622772EN Solution Usage 0 Description The scanner slams into the right side of the machine when using the book copy mode or when pre scanning an 11x17 original Solution CAUSE The drum clock was set to 20 causing the scanner to extend its pre scan range SOLUTION Adjust the drum clock to the positive side of zero Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solut
43. The effect of this behavior can be reduced somewhat by printing with a common standard PDL such as PostScript Alternatively the customer can print with a common driver to both printers In other words one can print to the HP using the Konica Minoltadriver or vice versa In this way at least the driver generated output would be the same going to both machines While the output still may not be exactly the same the effect of printing to two different printers can be lessened There may even be different output within the same printer manufacturer i e Konica IP302 print controller is good but the IP304 print controller is not Lexmark Optra K1220 is good but the Optra T614 is not The analogy that is often used when explaining this to customers involves motor vehicles A Ford and Dodge are essentially the same in terms of the fact that they are cars that serve as a means of transportation just as two printers are output devices However while the end result of driving two different cars is essentially the same there may be certain differences with regard to cornering and acceleration that give each car a distinct feel This is essentially what is happening between the two printers It is understandable that the customer does not want to convert thousands of existing documents but due to the vast number of different printers currently available on the market today it is not possible to exactly emulate all printer manufacturers algorithms The only
44. U S A Inc September 2007 24 7030 Press Line Parameter set Press Down Arrow until Num of Redials is highlighted Press Edit repeatedly to the desired number of redials is displayed Press the Back button twice Press the Return button to return to normal mode PEO G1 Oo Solution ID TAUS0613744EN Solution Usage 8 Description DF314 when using the RADF with an 8 5x11 original intermittently only approximately 2 5 inches down the middle of the page appears Solution CAUSE The RADF original size detection adjustment was not performed SOLUTION To perform the RADF original size detection adjustment perform the following 1 Access the 47 mode power the machine ON while holding down the 4 and 7 keys 2 Press 6 and then 9 using the numeric keys Verify that 069 00 appears on the display Set the 5 5x8 5 size original on the RADF and then press the Start Print button Press the Stop Clear button Press the key Press 1 using the numeric keys Verify that 069 01 appears on the display Set the 11x17 size original on the RADF and then press the Start Print button To end the adjustment press the Stop Clear button Power the machine OFF ON use SW2 sub power switch to exit the 47 mode OMNAOARW Solution ID TAUS0614387EN Solution Usage 8 Description 1T101 general information Solution The IT101 PCUA 950255 is an optional Inner Exit Tray and is the newest accessory ava
45. Use extreme caution when performing this adjustment If an address other then the address specified is inadvertently changed the parameter memory board p n 26NA 91 10 will have to be replaced OANDARWN gt Solution ID TAUSO609094EN Solution Usage 4 Description FK101 can a fax be generated from a workstation either directly connected or on the network Solution Currently the 7030 cannot fax from a workstation Solution ID TAUS0609198EN Solution Usage 4 Description Excessive noise from the write unit polygon motor Solution CAUSE Polygon motor is operating for 2 minutes after exit of last copy SOLUTION The polygon motor can be shut off after 15 seconds from paper exit This action should be taken if customer is complaining about noise To shut off the polygon motor after 15 seconds from paper exit perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW on the touchscreen Scroll to dipswitch 6 4 and set to 0 Scroll to dipswitch 6 5 and set to 0 The machine will now enter polygon motor pre rotation selection 15 seconds after the copy has exited the machine Scroll to dipswitch 6 6 and set to 0 Scroll to dipswitch 6 7 and set to 1 The polygon motor will now stop when the machine enters the pre rotation mode Power the copier OFF ON to exit the 25 mode ANODAKRWND Solution ID TAUSO0609638EN Solution U
46. a stepped installation shaft The new style belt tension roller p n 26NA17610 sits on a straight installation shaft The roller installation shaft is not a spare part Notes 1 When replacing the belt tension roller check the shape of the roller installation shaft and use the appropriate belt tension roller 2 Machines at or above serial number 26PE14239 are equipped with the new style parts Solution ID TAUS0618260EN Solution Usage 0 Description Part number for the toner collect screw Solution The part number for the toner collect screw is p n 26NA20070 Note This part number is not listed in the Parts Catalog Solution ID TAUS0618265EN Solution Usage 0 Description DF314 the White Chart used for the RADF original scanning density adjustment is missing at machine setup Solution CAUSE The White Chart is no longer included with the DF314 SOLUTION The White Chart is a spare part p n 13GL97100 and can be purchased as necessary The White chart is a necessary test chart when performing the RADF original scanning density adjustment Order the White chart as a spare part and reuse it if it is not damaged or dirty Solution ID TAUS0618443EN Solution Usage 0 Description Light or faded images Solution CAUSE Regulating seals are missing or worn SOLUTION Replace worn regulating seals p n 26NA73800 Solution ID TAUS0618462EN Solution Usage 0 Description How to receive a confirmation that the PC fax job w
47. an angle of 90 degrees from the pin on the main body side rotate the coupling on the cleaner side when fitting When rotating the cleaner coupling two white claws rotate it clockwise looking from the drum cartridge rear side If rotated counterclockwise parts inside the cleaner may be damaged Solution ID TAUS0610243EN Solution Usage 3 Description SUPPLY TONER message when toner bottle is full or has just been replaced Solution PROBABLE CAUSES 1 The toner bottle is not fully seated into its holder Push the bottom of the toner bottle to see if it clicks The toner bottle is correctly set when it clicks twice on its insertion If the toner does click rotate the bottle clockwise 10 times to manually add toner to the machine Note It is normal to hear some gear noise as the toner bottle is rotated This will not harm the machine 2 If the toner bottle is stored for a long period of time with its opening downwards toner may compact at the edge of the opening This can prevent the bottle from properly supplying toner when the bottle is rotated When installing a new toner bottle ensure the toner moves freely by performing the following a Without removing the cap tap the bottom of the bottle 5 times on a solid surface from 5 6cm distance b Turn the bottle upside down and tap the top 5 times on a solid surface from 5 6cm distance c Shake the bottle horizontally 5 times Solution ID TAUS0611269EN Solution Usage 3 Descrip
48. and received faxes Solution CAUSE Toner adhering to the transfer guide plate due to a missing electrode spring p n 26NA26260 SOLUTION Replace the missing electrode spring The spring makes an electrical connection between the electrode plate p n 26NA26250 and the transfer guide plate which is part of the transfer guide plate assembly p n 26NA 2610 The spring applies a voltage to the transfer guide plate which prevents toner from adhering to the guide plate Solution ID TAUS0614210EN Solution Usage 0 Description 5 5x8 5R paper skewing Solution CAUSE 5 5x8 5R paper may be caught by the paper exit guide causing skewing SOLUTION Two 2 Conveyance Guide Sheets p n 26NA51010 have been added to the Paper Exit Guide Cover The Conveyance Guide Sheets are installed in machines with serial number 26PE00023 and above Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0614290EN Solution Usage 0 Description New drum for the 7030 Solution The drum item 950238 is no longer available for the 7020 7025 and 7030 Please use Item 950253 Note This is the same drum for the 7035 Solution ID TAUS0614459EN Solution Usage 0 Description DF314 original exit jams Copyright
49. at power up Solution CAUSE The main CB failed SOLUTION Replace the main CB p n 26PA 9303 Solution ID TAUS0620140EN Solution Usage 1 Description Part number for the fixing input shaft Solution The part number for the fixing input shaft is p n 26NA15140 Note This part number is not listed in the Parts Catalog Solution ID TAUS0620182EN Solution Usage 1 Description ISW Trns utility specifications Solution The ISW utility version3 40E is compatible with the following PC operating systems Microsoft Windows 95 Windows 98 Windows Me Windows NT4 0 Windows 2000 and Windows XP Trademark ownership information Solution ID TAUS0620290EN Solution Usage 1 Description Intermittent cycling of power during copy operation or at power up Solution CAUSE The DCPS fan FM1 failed SOLUTION To check the DCPS fan FM1 perform the following Access the 47 multimode power the machine ON while holding down on the 4 and 7 keys input code 42 press P 4 P Press the print button and see if the DCPS fan FM1 comes ON If the DSPS fan FM1 p n 26NA80510 does not come ON replace it Power the machine OFF ON to exit the 47 mode BROWN Solution ID TAUS0620367EN Solution Usage 1 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 97 7030 How to program the auto reset timer Solution To program the auto reset timer perform the following 1 Power
50. copies can be made off the glass with the RADF disconnected the RADF control board has failed SOLUTION Replace the RADF control board p n 13GL 9010 as needed Notes 1 ADF serial number DF Control Board firmware version and model compatibility matrix 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0614574EN Solution Usage 1 Description How to enable the Auto Start ON Solution To enable Auto Start ON perform the following 1 From the normal Copier mode press the HELP button located to the right of the touch screen Press the KEY OPE MODE located in lower left corner of the touch screen Press 1 System Copier Press the DOWN arrow located on the left corner of the touch screen to access the second page of Key Operator Mode selections Press 12 MEMORY SW Press the DOWN arrow located in the left corner to scroll to page 2 of the MEMORY SW Use the UP and DOWN arrows located on the right side to scroll to the AUTO START Press EDIT to enable ON AUTO START Press Return three times to return back to the normal Copier mode OOND AEON Solution ID TAUS0614649EN Solution Usage 1 Description DF314 not recognized by the main body Solution CAUSE Incorrect hardware dips
51. cover 2 Reform the upper rear frame area that supports the DF314 and ensure that it is flat and level 3 Reinstall the main body rear upper cover and the DF314 4 Properly install the left hinge stopper plate so that the 2 protruding pins on the hinge stick through the 2 slots in the stopper plate 5 Readjust the RADF height as illustrated on page E 2 of the DF314 installation instructions or on page 4 88 of the 7020 7025 7030 7035 service manual 3 2001 Solution ID TAUS0619748EN Solution Usage 9 Description How to reset the machine initialize memory to factory defaults Solution To reset memory to factory defaults perform the following 1 Enter the 25 mode power the machine ON while pressing the 2 and 5 keys Select Software SW Using the up down arrows scroll to address 3 4 All Memory Reset Select OFF Power the machine OFF Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys Enter 0 9 3 and press the START key Power the machine OFF ON oN oe AN Solution ID TAUS0609524EN Solution Usage 8 Description F46 8 and F46 11 at power ON Solution CAUSE Laser index error caused by the mirrors in the laser unit being fogged with condensation The initialization values were different from the internally calibrated values SOLUTION Open up doors and panels Allow copier to adjust to the room temperature were the copier will be installed Solution ID TAUS0610153EN Solution Usage
52. data will be displayed in the upper left corner Enter the new data and press SET 6 Power the copier OFF ON to exit the 36 mode Solution ID TAUS0615954EN Solution Usage 1 Description FS107 parts change to the Paper detecting board p n 13GQ60190 and Detecting spring p n 13GQ60210 Solution Changes to these parts have been made to prevent the Detecting spring from detaching from the Paper detecting board The hook portion of the spring is fixed with adhesive in manufacturing 1 The shape of the hook portion of the Detecting spring has been changed in manufacturing The new part number for the Detecting spring is p n 13GQ60211 2 Anotch has been added to the Paper detecting board to hook the Detecting spring The new part number for the Paper detecting board is p n 13GQ60191 Notes 1 The Detecting spring and paper detecting board are not interchangeable the current and new types cannot be mixed 2 The new Detecting spring and the new paper detecting board must be replaced as a set Solution ID TAUS0615990EN Solution Usage 1 Description After resetting the PM counter CALL FOR PM message is still indicated at power up Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 87 7030 CAUSE The PM cycle is set to zero 0 causing the machine to constantly detect the need for a PM SOLUTION To program the PM cycle perform the following 1 Power the copier OFF 2 Access t
53. folding on the front side Solution CAUSE The RADF is incorrectly positioned on the main body causing the original to feed around the white reading roller and against the scale plate guide ramp This causes the original to improperly contact the conveyance guide part 1 p n 13GL45080 conveyance guide part 2 p n 13GL45090 and conveyance guide part 3 p n 13GL45100 The original should normally feed in between the conveyance guide part 1 conveyance guide part 2 conveyance guide part 3 and the conveyance guide part upper p n 13GL45070 SOLUTION Perform the RADF distortion adjustment to properly position the DF314 Turn the distortion adjustment screw clockwise until the top edge of the scale plate guide ramp is positioned between the conveyance guide part 1 conveyance guide part 2 conveyance guide part 3 and the conveyance guide part upper Notes 1 Refer to the DF314 Parts Catalog February 2000 page 8 and 9 for part locations 2 Refer to the 7020 Service Manual March 2000 page 6 100 for the RADF distortion adjustment Solution ID TAUS0614609EN Solution Usage 7 Description F56 1 at power up Solution CAUSE Failed RADF CB causing communication difficulties Note This code is classified as an image control communication abnormality in the Service Manual SOLUTION To check the RADF CB perform the following 1 Power the copier OFF 2 Disconnect the RADF connector from the main body 3 Power the copier ON
54. following 1 Power the copier OFF 2 Remove the right side panel p n 26NA 1260 3 Remove the platen glass Inspect the white reference plate which is attached beneath the glass stopper plate Ensure that it is properly positioned and clean 4 Reinstall the platen glass and power the copier ON Solution ID TAUS0615567EN Solution Usage 3 Description Varying lead edge from all paper trays Solution CAUSE MC2 loop clutch is dirty contaminated SOLUTION Thoroughly clean MC2 loop clutch with alcohol and a soft cloth replace as necessary p n 26NA82020 Solution ID TAUS0615661EN Solution Usage 3 Description PLEASE LOAD A4 PAPER when making copies from the platen Solution CAUSE The Destination switch was not set for USA SOLUTION To set the destination switch for USA perform the following 1 Access the 25 mode power the machine ON while holding down on the 2 and 5 keys Press 1 on the touch screen Software SW Scroll to switch 5 0 using the arrow keys on the touch pad Press the ON button to change the data to a 1 Scroll to switch 5 1 using the arrow keys on the touch pad Press the OFF button to change the data toa 0 Press the PREVIOUS SCREEN button to return to the 25 mode Power the machine OFF ON to exit the 25 mode ANOABRWNDY Solution ID TAUS0615794EN Solution Usage 3 Description DB409 DB410 compatibility Solution The DB409 LCT drawer base is compatible with mod
55. hardware firmware and software requirements Solution The following are the hardware requirements for PC LAN Fax and Password Print option IP421 Print Controller Item 950229 KN303 Ethernet Network card Item 950230 HD103 Hard Disk drive Item 950231 FK101 Fax Kit Item 950227 The following are firmware and software minimum requirements to allow PC LAN Fax and Password Print to function 7030 System control firmware version 32 and Image control version 29 FK101 firmware version 17 IP421 system software version 5 3 1 KN303 firmware version 5 70 IP421 PCL Print driver version 1 5 10 Note See to Info Source Bulletin 87 01 for functionality information To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http Awww adobe com products acrobat readstep2 html URL Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 38 7030 http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0615024EN Solution Usage 4 Description Paper feed skew from Tray 1 Solution CAUSE The rear paper feed slide holder p n 26NA40820 that supports paper feed connecting roller 1 p n 26NA40231 is installed incorrectly It has been installed into the hole from inside the rear frame This is causing the paper feed connecting roller 1 to bind when feeding SOLUTION Reinstall the rear
56. http Awww adobe com products acrobat readstep2 html Solution ID TAUS0701267EN Solution Usage 0 Description When loading ISWTrns on Microsoft Vista USB is not available under Settings Solution To enable the USB feature perform the following 1 Right click the ISWTrns Icon created onthe desktop 2 Select Properties 3 SelectCompatability 3 Select Run this Program in Compatability mode for Microsoft Windows XP SP2 SPECIAL NOTE This solution was provided by Sean Jones of Meritech Inc Solution ID TAUS0701604EN Solution Usage 2 Description NVRAM BRU replacement form Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7030 Solution The online NVRAM BRU Replacement RA Claim formis referencedin attached Bulletin Number 5783 Notes 1 AN SSD TICKET NUMBER MUST BE ASSIGNED IN ORDER TO PLACEA NVRAM BRU ORDER ONLINE All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0620775EN Solution Usage 114 Description Thick line from front to rear 1 4 inch thick and 4 inches long appearing on first copy out Solution CAUSE The PCL Pre Charge Lamp is coming ON wh
57. include any of the hardware that is attached When replacing the conveyance casing you must first remove all the hardware from the original conveyance casing and re install them to the replacement conveyance casing The conveyance casing is illustrated on page 8 of the FS107 2 2000 parts catalog Solution ID TAUS0615030EN Solution Usage 1 Description FK101 Is there an audible tone or beep that informs the customer that a fax has been received Solution The 7030 FK101 will produce an audible tone when a fax is received Solution ID TAUS0615162EN Solution Usage 1 Description Unable to power machine OFF with the sub power switch Solution CAUSE The sub power switch SW2 connector on the Power SW Board is either loose or disconnected SOLUTION Reseat CN1 on the Power SW Board p n 26NA 9060 Solution ID TAUS0615331EN Solution Usage 1 Description FK101 will faxes in memory be lost if power is turned OFF Solution The backup battery will hold the FK101 settings and image data for 60 minutes when fully charged Solution ID TAUS0615337EN Solution Usage 1 Description DB209 noise when copying Solution CAUSE The small brown idler gear that meshes with the paper feed gear 2 is on backwards SOLUTION Turn the idler gear around so it meshes properly with the paper feed gear 2 Note Due to the gear being on backwards the idler gear p n 13HA77050 and or the paper feed 2 gear p n 26NA16320 may be worn or broken R
58. interchangeable 2 The latest 7020 7030 Parts Catalog 5 2000 only lists the new style ADU lock claw p n 26NA50960 3 The original 7020 Parts Catalog 2 2000 only lists the original style ADU lock claw p n 26NA50080 Solution ID TAUS0700244EN Solution Usage Description How to determine what version of Sun Java is installed on a Microsoft Windows workstation Solution To determine what version of Sun Java is installed perform the following 1 From a command prompt type java version 2 Press Enter 3 The version of Sun Java will be indicated If the command is not recognized then Sun Java is not installed Solution ID TAUS0700956EN Solution Usage Description How to disable the key counter from incrementing during print jobs and fax jobs Solution To disable the key counter from incrementing during print jobs perform the following 1 Access the 25 mode while holding down the 2 and 5 keys power the machine ON 2 Touch 1 Software SW on the touchscreen 3 Scroll to switch 21 6 using the arrow keys on the touchscreen 4 Touch ON on the touchscreen 5 Touch Return on the touchscreen 6 Power the machine OFF ON to exit the 25 mode Solution ID TAUS0701262EN Solution Usage Description SC28 03 during the copy process Solution CAUSE THe HV unit insulating sheet has failed SOLUTION Replace the Insulating Sheet p n 26NA50971 at the High Voltage Casing Solution ID TAUS0701483EN
59. key while pressing the P key to return to the adjustment screen 10 When adjustment is complete power SW2 OFF ON to return to normal operation Solution ID TAUS0615007EN Solution Usage 1 Description PLEASE LOAD 8 5x14 PAPER is displayed when an 8 5x14 original is placed on the platen glass or the RADF the 8 5x14 tray is filled with paper Solution CAUSE ATS APS is disabled for the tray containing 8 5x14 paper SOLUTION To enable ATS APS for the tray containing 8 5x14 paper perform the following 1 Power the copier ON Press the HELP key Touch Key Ope mode on the touchscreen Touch 1 System copier on the touchscreen Touch the down arrow located on the lower left corner of the touchscreen Touch 12 Memory SW on the touchscreen Touch the down arrow located on the right side of the touchscreen five 5 times Auto tray switch will be highlighted Repeatedly touch EDIT until ON is displayed as the setting selection 8 Touch the down arrow on the right side of the touchscreen three 3 times ATS APS Bypass will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for the bypass or OFF ATS APS disabled for the bypass as desired by the customer 9 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 1 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 1 or OFF A
60. made by different manufacturers There are many reasons for this Due to physical differences between printers as well as copyright laws different manufacturers will use different programs for their drivers It is the driver that does the majority of the formatting for the image to be placed on the page Different drivers will use different algorithms when imaging spacing and font metrics Often times this results in a slightly different look or format for a document when printed to two different printers There is also potential differences within the image areas of the main bodies of the two printers The print controller takes the image area into account when laying out the image on the paper Different image areas can determine different layouts These factors can result in lines of text being moved on the paper If lines are moved enough or lie close enough to the threshold of the image area text and page breaks that are rendered in a certain position on one printer may be rendered in a different position on another This scenario will occur across the board for printer manufacturers A Lexmark is different from an Epson which is different than an HP etc Obviously the output from certain printers will match up closer to some printers than others The effect of this behavior can be reduced somewhat by printing with a common standard PDL such as PostScript Alternatively the customer can print with a common driver to both printers In other w
61. of the fuser unit SOLUTION Reconnect the AC wiring to the 4 pin fasten terminal block as follows While viewing the 4 pin fasten terminal block from the rear of the fuser RED wire from top lamp L2 in the heat roller is connected to the right front terminal BLACK wire from the bottom lamp L3 in the heat roller is connected to the left front terminal WHITE wire from the top rear position closest to the web of the main fuser connector CN13 is connected to the left rear terminal Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 19 7030 WHITE wire from the top front position of the main fuser connector CN13 is connected to the right rear terminal Solution ID TAUS0617917EN Solution Usage 11 Description E89 1 when using the RADF Solution CAUSE Worn RADF wire harness SOLUTION Replace the RADF wire harness p n 13GL90041 Solution ID TAUS0618249EN Solution Usage 11 Description FS107 intermittent J72 21 or area 10 jams displayed during idle Solution CAUSE If the user removes paper from the stack position before it has completely exited a J72 21 occurs SOLUTION Upgrade FS107 firmware to level 23 or later Solution ID TAUS0618820EN Solution Usage 11 Description J16 when feeding from Tray 3 Tray 4 or the LCT depending upon the drawer base Solution CAUSE The bushings are binding in the developer unit and slowing down the main motor SOLUTION Inspect and clean
62. onto the platen glass replace the pressure hinge p n 13GL10110 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 65 7030 Solution ID TAUS0615914EN Solution Usage 2 Description When selecting Applications all the application items are missing Solution CAUSE These items were removed in the Key Operator Mode using Application Customize SOLUTION To restore the default items in the Application mode perform the following 1 Power the copier ON 2 Press the HELP key 3 Touch Key Ope mode on the touchscreen 4 Touch 1 System copier on the touchscreen 5 Touch the down arrow on the lower left corner of the touchscreen 6 Touch 14 Appli Customize to display the Application Customize Screen 7 Touch EDIT on the lower left corner of the touchscreen 8 Touch Initialize on the lower left corner of the touchscreen 9 Touch OK on the touchscreen 10 Touch RETURN on the touchscreen two 2 times to return to the normal copy mode Solution ID TAUS0615998EN Solution Usage 2 Description Level 32 29 firmware upgrade does not change the DO NOT COPY stamp watermark to COPY Solution CAUSE System control firmware bug SOLUTION Update firmware to the following levels 1 Flash the 7030 System control firmware to level 32 file name 7030 M32CGDOP EXE or higher 2 Flash the 7030 Image control firmware to level 31 file name 7030 31EAZOP EXE Image Control Type 1 board or fi
63. problem replace the main fax board p n 13FQ9010 Solution ID TAUS0641988EN Solution Usage 0 Description J30 with 2 inches of the paper sticking out of the exit of the machine Solution CAUSE Incorrect Restart timing SOLUTION Access the 36 mode and adjust the Restart timing The normal adjustment should be somewhere around 30 Solution ID TAUS0642391EN Solution Usage 0 Description J81 1 during the copy process Solution CAUSE Paper feed solenoid SD1 has failed or is dirty SOLUTION Clean or replace the paper feed solenoid as needed SPECIAL NOTE Solution provided by John Neville NORTHEAST COPIER SYSTEMS INC Solution ID TAUS0642612EN Solution Usage 0 Description Print jobs are stuck in the queue as the Microsoft Windows server or workstation is waiting for machine status to change to ready from the feedback condition of Add Paper for example Solution CAUSE SNMP status enabled on the print driver installed on the server With this enabled the print queue constantly monitors SNMP printer feedback door open paper tray empty etc The feedback from the machine may not be in real time resulting in locking the print queue on the server or workstation hosting the printer SOLUTION Disable SNMP status on the print driver 1 From the printers folder highlight the printer object right click and select properties 2 Select Ports 3 Configure Port 4 Uncheck SNMP Status Enabled Trademark owner
64. program the machine to print more than one copy of each received fax Solution To program the machine to print more than one copy of a received fax perform the following 1 Ensure the machine is at level 32 0 firmware or later Earlier firmware does not support this feature 2 Access the key operator mode by pressing the HELP key and then touching Key Ope mode on the help screen On the key operator screen touch 2 FAX Touch Tx Rx mode set Touch the down arrow to move to the next screen Use the down arrow on the right side of the touchscreen to highlight Rx print quantity set Touch the EDIT selection until the quantity desired is displayed Once the desired quantity 1 10 is chosen touch BACK twice then touch RETURN to return to normal operation ONDA W Solution ID TAUS0615314EN Solution Usage 0 Description FK101 how to print out multiple sets of a received fax Solution To setup 7030 to print multiple copies of received fax perform the following 1 From the Copier mode press the HELP button On the LCD touch screen select KEY OP mode Press 2 FAX on the touchscreen Select TX RX MODE SET on touchscreen Press UP ARROW on the right hand side of the touchscreen until RX PRINT QUANTITY SET is highlighted Press EDIT on touchscreen until desired quantity is reached Press BACK twice Press RETURN to revert to standby mode eE a E Solution ID TAUS0615412EN Solution Usage 0 Des
65. reception condition settings perform the following 1 Enter the Key Operator mode 2 Select Fax 3 Select Line Parameter Set 4 Using the DOWN ARROW on the touch screen scroll down until Number of rings is highlighted 5 Using the EDIT key change the setting to 0 6 Press the BACK key 7 Select Special Set 8 Enter the passcode 9272 9 Select Function Parameter Setting 10 Select Network 11 RCV Signal Detect Mode will be highlighted 12 Using the EDIT key change the setting to Time 13 Using the DOWN ARROW on the touch screen scroll down until RCV Signal Detect Time is highlighted 14 Using the EDIT key change the setting to 6 sec 15 Power the machine OFF ON Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 68 7030 Solution ID TAUS0619624EN Solution Usage 2 Description Intermittently the machine powers OFF Solution CAUSE The firmware failed SOLUTION Reflash the machine to the latest firmware To flash the firmware perform the following SETTING UP THE ISW UTILITY 1 Obtain the ISW Trns utility file from the Konica web site Note While on this page download the DF314 and FS107 files by clicking on the appropriate link and following instructions 2 While still at Konica s web site download the 7030 firmware To download the firmware programs perform the following Click on the back arrow to return to the previous page
66. switch SW1 located on the left side of the copier 2 Power on the main switch SW1 Observe the SCANNER PRINTER FAX and COPY indicator lamps Approximately 10 seconds after the main switch has been turned ON all three green indicator lamps should flash ON OFF This indicates that the OPRTS data transmission from the main CB to the operation board has completed If all three green indicators lamp remain OFF proceed to step 3 3 Using a voltmeter 200V DC range verify the 5V DC power supply from the main CB to the operation board at CN81 1 and CN81 2 of the operation board 4 Monitor the OPRTS signal on the operation board at CN80 4 When the main switch SW1 is powered on 4 8V DC should be measured Approximately ten 10 seconds after power on the voltage should drop to 3 2V DC If the voltage at CN80 4 remains 4 8V DC continuously the operation board has not recognized the serial data transmission sent from the main CB 5 Replace the operation board p n 26NA 9031 as necessary Solution ID TAUS0613550EN Solution Usage 9 Description F52 1 shortly after pressing START key Solution CAUSE The optical unit fixing cooling fan FM3 has failed resulting in no fan rotation SOLUTION To check the operation of the optical unit fixing cooling fan FM3 perform the following 1 Power the copier OFF 2 Remove the upper right side panel p n 26NA 1260 and the ozone filter p n 26NA10170 which will allow unrestricted observation of t
67. the DOWN arrow to scroll to SCAN W O key count Press EDIT to select Valid Press RETURN twice to return to normal operation Dae ON Solution ID TAUS0613214EN Solution Usage 0 Description FK101 how to determine the total page count of Transmitted or Received faxes Solution On the first page of the Management List in the section named Comm Count you will find the Total page counts listed as FAX Tx page count transmitted faxes and FAX Rx page count received faxes To print the Management list perform the following 1 Turn the machine OFF 2 Enter the 36 mode turn the machine ON while pressing the 3 and 6 keys 3 Select number 7 List Print 4 Select number 4 Management List 5 Press Copy 6 Power Machine OFF ON to exit the 36 mode Note After page P 1 is printed you may press the Stop Clear key to avoid printing the complete Management list Solution ID TAUS0613342EN Solution Usage 0 Description FK101 is the 7030 FK101 capable of receiving a fax when it is in the auto low power or auto shut off modes Solution The 7020 FK101 is able to receive faxes while in the auto low power or auto shut off modes Solution ID TAUS0613538EN Solution Usage 0 Description How to verify the ECM password Solution To verify the ECM password perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 5 Password Setting on the touchscreen
68. the control panel adjustment screen Note If the touchscreen is so far out of adjustment that there is no response when touching 10 Touch panel adj the control panel adjustment can be accessed by touching any numeric key on the key pad Two plus symbols should be visible on the screen 4 Touch at the upper right corner lightly with a touch pen something with a round tip made of resin is recommended 5 Touch at the lower left lightly with a touch pen 6 Ensure the X coordinate and the Y coordinate displayed in the message area fall within the standard values The acceptable values are on the second line 7 Ifthe values are not within acceptable parameters repeat Steps 3 and 4 until the values are acceptable 8 As verification of a correct adjustment touch the blank box in the upper left and lower right corners of the touchscreen Do not touch the box labeled CHECK You should hear a beep tone for each one If a beep tone is not heard repeat the adjustment 9 Press the START key when the adjustment procedure is completed 10 Power the copier OFF ON to exit the Key Operator Mode Solution ID TAUS0613655EN Solution Usage 22 Description FS107 intermittent J72 21 while copying Solution CAUSE The paper exit connecting clutch has failed SOLUTION Replace the paper exit connecting clutch p n 13GQ77181 Solution ID TAUS0613864EN Solution Usage 22 Description Background on copies and intermittent F28 4 Solu
69. to ring when it is being called If this feature is needed a telephone can be connected to the TEL jack of the FK101 Whenever the FK101 is called the telephone will ring providing notification that there is an incoming fax Solution ID TAUS0615116EN Solution Usage 2 Description THIS MODE IS UNAVAILABLE FOR THIS SIZE is displayed when trying to copy 8 5x14 or 11x17 originals from the platen glass or RADF Solution CAUSE On a machine with no finisher installed rotation and sort have been selected as the output mode SOLUTION To cancel rotation and sort as the output mode perform the following 1 Press the OUTPUT key 2 When the Select Output Screen is displayed Rotation Sort will be highlighted Touch Rotation Sort which will cancel this choice 3 Touch OK on the touchscreen Solution ID TAUS0615305EN Solution Usage 2 Description F35 6 occurs at power up Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 64 7030 CAUSE Fixing heater 2 failed SOLUTION To check the fixing heater 2 lamp perform the following 1 Access the 47 multimode power the machine ON while holding down on the 4 and 7 keys output code 45 press 2 2 Press the print button and see if the fixing heater 2 comes ON 3 If the lamp does not come ON replace the fixing lamp 2 p n 26NE83030 Solution ID TAUS0615433EN Solution Usage 2 Description FS107 how to install a new staple car
70. to scroll to page 2 of the Memory SW Use the UP and DOWN arrows located on the right side to scroll to the ATS APS settings for each paper tray Press EDIT to enable ON ATS APS for the tray or trays desired Press Return three times to return back to the normal Copier mode OONDE Solution ID TAUS0614139EN Solution Usage 30 Description DF314 after performing paper size detection adjustment the original size is still not detected correctly Solution SOLUTION To verify the output of VR301 size detect VR perform the following 1 Access 47 mode turn the copier ON while pressing the 4 and 7 keys input code 60 press star 09 2 Place 8 5x11 original in the document tray 3 LCD display should show a value of 217 4 If unable to show a value of 217 go to the next step If 217 is displayed in the LCD screen go to to step 11 5 Remove the 5 screws located on the bottom of the document tray 6 Remove the white gear on VR301 size detect VR 7 Place 8 5x11 original in the document tray 8 Rotate the black knob on VR301 until a value of 217 is displayed on the LCD screen 9 Power machine OFF ON 10 Perform the original size detection adjustment 11 Place an original in the document tray If the size is still incorrect perform the paper size detection adjustment as follows 12 Access the 47 mode turn the copier ON while pressing the 4 and 7 keys output code 69 13 Place 5 5x8 5R original in the document t
71. with gold contacts 2 The 7020 is equipped with 32MB of memory embedded on the main CB The main CB has 2 additional slots that can accept the following memory modules for a maximum of 288MB 32MB MU403 Item 950217 64MB MU404 Item 950218 128MB MU405 Item 950219 3 Memory is installed on the main CB at CN35 and CN36 Solution ID TAUS0618333EN Solution Usage 1 Description The trail edge of the copy is faded and light on the second side Solution CAUSE Internal arcing within the high voltage casing attached to the right side ADU cover resulting in loss of transfer current to the T S corona unit SOLUTION To check the high voltage casing for signs of arcing perform the following 1 Power the copier OFF 2 Open the ADU cover p n 26NA50010 3 Remove the two 2 screws p n 002193061 which attach the high voltage casing A to the ADU cover 4 Remove one 1 screw p n 002193061 from the upper shaft holder p n 26NA50630 which will allow the claw shaft to be moved and permit removal of the high voltage casing from the ADU cover 5 Separate casing B p n 26NA50532 from casing A Inspect the entire assembly for any signs of arcing Replace the insulating sheet p n 26NA50971 high voltage fixed parts p n 26NA50950 high voltage part upper p n 26NA50460 or high voltage part assembly p n 26NA 5260 as necessary Solution ID TAUS0618350EN Solution Usage 1 Description How to enable First Page Print on Transmissi
72. with serial number 13GL67020 and below is compatible with level 16 or 20 firmware Either version can be installed depending on the main body 5 A 7035 with a DF314 below level 20 firmware will produce a copy that is stretched enlarged from lead to trail when scanned through the DF314 6 A 7020 7025 or 7030 with a DF314 at level 20 firmware will produce a copy that is compressed reduced from lead to trail when scanned through the DF314 7 See DF314 Revision of Rom Notice PDF file To view this PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http Awww adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0615506EN Solution Usage 5 Description FK101 how to program to initialize in fax mode Solution To program the 7030 to initialize in fax mode perform the following 1 The 7030 firmware must at minimum be flashed to level 28 System and 25 Image and the FK101 firmware must at minimum be flashed to level 15 From the copier mode press the HELP 7 button located to the right of the touchscreen From the touchscreen select Key Ope mode Enter a Key Operator passcode if applicable Select 1 FAX Select FAX SCREEN SET Press the left down arrow to scroll to the next page Scroll down to FAX SCREEN FIRST Press EDIT to set FAX SCREEN FIRST to ON 10 Power
73. 0 that aid in paper feeding Install two 2 guide sheet 3 mylars p n 13HA10560 if these errors occur Applicable machine serial number are 13HA05339 onwards Solution ID TAUS0614341EN Solution Usage 1 Description J10 0 when feeding from bypass tray Solution CAUSE Broken clutch standard gear or clutch lock gear located in the manual feed roller SOLUTION Replace the clutch standard gear p n 540077010 or clutch lock gear p n 540077021 as needed Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 81 7030 Solution ID TAUS0614383EN Solution Usage 1 Description How to check the amount of SODIMM memory installed Solution To check the amount of SODIMM memory installed perform the following 1 Access the 47 mode power the copier ON while pressing the 4 and 7 keys output code 197 2 The amount of installed memory will be displayed 3 Power the copier OFF ON to exit the 47 mode Solution ID TAUS0614437EN Solution Usage 1 Description How to copy non standard size originals through the RADF Solution To copy a non standard size original through the RADF perform the following 1 Press the Application key 2 Press Special Original 3 Press Non Standard Size 4 Press OK twice Solution ID TAUS0614487EN Solution Usage 1 Description Scrambled image from copies made off the glass or through the document feeder Internal test patterns print normally Solution CAUSE If
74. 1 fax kit and IP unit from the copier Access the desired diagnostic mode by powering the copier on while pressing the 2 and 5 keys 3 and 6 keys or 4 and 7 keys After clearing the failure code power the copier OFF Reinstall the FK101 fax unit and the IP unit on the copier akhWN Solution ID TAUS0613200EN Solution Usage 14 Description Code 46 08 shortly after installation Solution CAUSE The write unit has failed SOLUTION Replace the write unit p n 26NA 6501 Solution ID TAUS0614251EN Solution Usage 14 Description F51 5 at power up Solution CAUSE The fuser cleaning web has run out or has fed out of the machine exit SOLUTION Replace the fuser cleaning web and ensure that there is sufficient tension on the web supply roller by reforming the front regulating plate p n 26NA5410 and the rear regulating plate 26NA5420 Solution ID TAUS0621574EN Solution Usage 14 Description DF314 code 65 2 or 65 3 after replacing the RADF control board Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 17 7030 CAUSE The DF314 has been recently changed to improve performance The old style RADF control board is not compatible with the new version DF314 The earliest style RADF CB p n 13GL 9019 is only available through board repair SOLUTION The newer RADF control board should be used with a newer DF314 Notes 1 Refer to the ADF serial number DF Control Board f
75. 14 on the main body 2 Loosen the two screw located on the back side of Hinge L so the DF314 lay s flat on the main body Tighten the two screws on the Hinge L On the right front side of the Rear cover locate the Skew adjusting screw Using a flat blade screw driver turn the adjusting screw in either direction to aligns the DF314 with the main body Perform steps 4 5 until proper adjustment is achieved Lift the Open close cover assembly Locate the Adjusting lever rear inside the Open close cover assembly to the back left side of the DF314 main body Locate the Scribe marks behind the Adjusting lever rear 10 On the Rear cover of the DF314 locate the Adjustment lever rear notch located directly above the Hinge L 11 Place a Phillips head screw driver into the notch 12 Watching the Adjusting lever rear turn the Phillips head screw driver in either direction until the Adjusting lever rear is aligned with the center Scribe mark 13 Perform steps 8 9 until proper adjustment is achieved SPECIAL NOTE Solution provided by Bryan Foley KBT Seattle OANDAKRW Solution ID TAUS0619210EN Solution Usage 5 Description F51 4 code at power up Solution CAUSE ICP5 24V DC on the PRDB is open SOLUTION Check for 24V DC at CN26 A3 and CN26 A4 on the PRDB If 24V DC is not present check ICP5 on the PRDB If ICP5 is open replace the PRDB p n 26NA 9022 Copyright 2007 Konica Minolta Business Solutions U S A Inc
76. 14610EN Solution Usage 12 Description F56 11 at power up Solution PROBABLE CAUSES 1 A poor connection at the main CB Reseat all connectors on the main CB 2 The FlashROM has become corrupted Install the latest firmware Note The latest firmware is available on the www konicabt com website 3 The main CB has failed Replace the main CB p n 26PA 9301 Solution ID TAUS0615860EN Solution Usage 12 Description Parts change to the main control board requiring TYPE 2 Image firmware flash files Solution A manufacturing change has been made to the Image control portion of the main control board This change incorporates the 7035 type of Image control into all of the 7020 7025 and 7030 main control boards This change is only a manufacturing change and does not affect machine functionality New 7030 main control boards p n 26PA 9305 and above have the TYPE 2 Image control To properly identify the board type that is installed in machines perform the following 1 Access the 25 mode Power ON while holding down the 2 and 5 keys 2 Select 8 Rom Versions 3 In the Image control display a TYPE 1 or TYPE 2 designation will be displayed to the right of the Image firmware version Consequently the Image Control firmware between the old type boards TYPE 1 and the new type boards TYPE 2 are not interchangeable Notes 1 The 7030 TYPE 2 Image firmware file file name 7030 i30jp exe is available for download via Konica NSSG
77. 2007 Konica Minolta Business Solutions U S A Inc September 2007 117 7030 Solution CAUSE When thin originals are copied under low humidity environment static electricity may be generated around the original causing jamming SOLUTION To neutralize the conveyance guide sheet a conveyance neutralizing sheet p n 13GL4563 has been newly established and attached to the conveyance guide plate Install the conveyance neutralizing sheet as needed Note The conveyance neutralizing sheet has been installed in DF314s with serial number 13GL67080 and above Solution ID TAUS0614494EN Solution Usage 0 Description Setup Checklist 7030 Solution 7020 7025 7030 7035 Setup Checklist in Adobe Acrobat format Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0614920EN Solution Usage 0 Description User s Manual 7030 Solution 7030 User s Manual Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0615088EN Solution Usage 0 Description FK101 how to
78. 3 times to return to the normal mode OONO OV Solution ID TAUS0623222EN Solution Usage 3 Description FK102 how to enable image printing on the transmission reports Solution To enable printing of the image on transmission reports perform the following 1 From the Copier mode press the HELP button 2 On the LCD touch screen select KEY OP mode 3 Select 2 FAX 4 Select SPECIAL SET 5 Enter Password of 9272 and press OK 6 Select FUNCTION PARAMETER SETTING 7 Select LIST OUTPUT MODE 8 Scroll to TRANSMISSION REPORT 9 Press EDIT to change set value to WITH IMAGE 10 Power OFF ON the sub switch SW2 to return to normal copy mode Solution ID TAUS0626373EN Solution Usage 3 Description E89 02 intermittently occurs at power up Solution CAUSE There is a loose connector at the RADFCB p n 13GL 9019 SOLUTION Reseat all connectors at the RADFCB Solution ID TAUS0626979EN Solution Usage 3 Description DB410 the gears do not align after installing the parts from DB209 210 409 410 Technical Bulletin 1 Gear Skipping J16 Jams Solution CAUSE The parts are for the DB410 only SOLUTION The parts can only be used with a DB410 Notes 1 See DB410 Technical Bulletin 1 for details 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com produc
79. 4 the machine stops in the middle of the copy cycle and no jam code appears Solution CAUSE The firmware failed SOLUTION Reflash the machine to the latest firmware Note The latest firmware is available at http Avww konicabt com konicode PubBrowser eproms URL http Awww konicabt com konicode PubBrowser eproms Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 103 7030 Solution ID TAUS0624210EN Solution Usage 1 Description FK102 will updating the firmware erase the Abbr dial list Solution Updating the firmware will not affect the Abbr dial list Solution ID TAUS0624215EN Solution Usage 1 Description FK101 will updating the firmware erase the Abbr dial list Solution Updating the firmware will not affect the Abbr dial list Solution ID TAUS0624373EN Solution Usage 1 Description The machine will not recognize Tray 2 with 8 5x14 paper installed Solution CAUSE The machine was not set for a destination code of USA SOLUTION To set the machine for USA perform the following 1 Access the 25 mode power the machine ON while holding down on the 2 and 5 keys Press 1 on the touch screen Software SW Scroll to switch 5 0 using the arrow keys on the touch pad Press ON 0 Scroll to switch 5 1 using the arrow keys on the touch pad Press OFF 1 Press the Return key on the touchpad Power the copier OFF ON to exit the 25 mode OANDaABRWNDY Solut
80. 4845EN Solution Usage 1 Description Unable to adjust magnification presets in the Key Operator Mode grayed out Solution CAUSE The key operator fixed magnification setting in the 25 mode is disabled SOLUTION To enable the key operator fixed magnification setting in the 25 mode perform the following 1 Access the 25 mode power the copier ON with SW2 on the operation panel while pressing the 2 and 5 keys 2 Select 1 SOFTWARE SW Press the left up arrow 7 times Press the right up arrow once The top of the display should indicate SOFTWARE SW 8 1 1 Press the OFF button once The top of the display should now indicate SOFTWARE SW 8 1 0 Power the copier OFF ON to return to normal copy mode Oo Ww Solution ID TAUS0614866EN Solution Usage 1 Description Minimum requirements for flashing firmware Solution The minimum requirements for flashing firmware are as follows The minimum processor speed is a Pentium 100 MHz or better Windows 9X on the PC or laptop Parallel printer cable Standard parallel port settings SWTrns flash utility version 3 30E or higher AOUN Trademark ownership information FILE V TEXT TRADEMRK TXT NEW Solution ID TAUS0614893EN Solution Usage 1 Description The sub power switch will not turn ON the machine after the main power switch is turned ON Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 83 7030 Solution CA
81. 4958EN Solution Usage 2 Description FK101 FAX BOARD FAILURE message at power up Solution CAUSE Fax kit firmware has become corrupted due to possible power surge SOLUTION to reflash the fax kit firmware perform the following 1 Power the copier OFF SW2 operation panel first then SW1 left rear 2 Prepare the laptop PC or the ICW TOOL for flashing and connect it normally to the 7030 3 Power the copier ON SW1 left rear first then SW2 operation panel 4 Send the fax firmware from the laptop PC or the ISW TOOL to the 7030 The green data light will begin blinking Notes a For procedures on how to flash the firmware refer to 7030 service manual 3 2000 pages 9 1 through 9 36 Currently system firmware is at level 32 Image firmware is at level 28 and fax firmware is at level 17 b Itis highly recommended that all 7030 s be plugged into a power tamer device p n 11515C for added protection Solution ID TAUS0614980EN Solution Usage 2 Description Display is very dark Solution CAUSE Loose connection on the indication board and the main operation board 1 SOLUTION Reseat all the connectors on the main operation board and the indication board Replace complete indication board p n 55FA 7020 as needed Solution ID TAUS0615091EN Solution Usage 2 Description FK101 is an audible notification ring available when the FK101 is being called with an incoming fax Solution The FK101 does not have the capability
82. 5141EN Solution Usage 22 Description J11 J12 J13 or J14 and noise when feeding paper Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 14 7030 Solution CAUSE One or more paper feed gears in the driving unit may be damaged SOLUTION Closely inspect the drive unit while paper is feeding to determine the damaged gear s Inspect the paper feed gear p n 26NA16310 paper feed coupling gear B p n 26NA17490 and paper feed coupling gear A p n 26NA17480 Replace parts as needed Solution ID TAUS0612930EN Solution Usage 21 Description F81 2 at power up after installing a new main CB Solution CAUSE The main CB for a 7020 was installed in a 7030 The main CBs are not interchangeable SOLUTION To obtain the proper main CB order as designated below 7020 main CB p n 26NA 9300 7030 main CB p n 26PA 9300 Solution ID TAUS0617125EN Solution Usage 20 Description F51 5 at power up Solution CAUSE The developer unit is binding SOLUTION Replace the developer and perform L detect Inspect the developer unit bearing for any binding If the problem still persists replace the developer unit p n 26NA 3002 Solution ID TAUS0613592EN Solution Usage 19 Description F46 08 at power up Solution CAUSE Laser index error SOLUTION Replace the write unit p n 26NA 6501 Solution ID TAUS0614384EN Solution Usage 17 Description FAILED TO WRITE TO LPT1 message is indicated on the
83. 7 47 7030 Solution To enable password protect for service modes perform the following 1 Enter the 25 mode turn the machine ON while pressing the 2 and 5 keys 2 Press 1 Software SW 3 Select Software SW 7 5 and set to 1 4 Power the machine OFF ON to exit the 25 mode Note The password to allow access to the various modes is 9272 and cannot be changed Solution ID TAUS0614746EN Solution Usage 3 Description DF314 unable to adjust the height of the ADF Solution CAUSE ADF height adjustment screw is stripped due to a missing hinge locking screw SOLUTION Replace the complete left hinge p n 13GL10110 Note The adjustment screw is part of the complete hinge and can not be ordered separately Solution ID TAUS0614756EN Solution Usage 3 Description DF314 UNSUCCESSFUL COMPLETE message after replacing the RADF CB and flashing it with version 20 0 firmware Solution CAUSE The RADF CB p n 1368 9010 has the new Boot code 20 which is not compatible with version 20 0 firmware SOLUTION Perform the flash procedure again using firmware version 30 file name DF314 30p exe The latest DF314 FlashROM files can be acquired via the Konica website www konicabt com under EPROMs Accessories located in the NSSG Web Support area Notes 1 When an RADF CB with Boot code 20 is installed in a DF314 and flashed with level 30 firmware the RADF will be compatible with models 7020 7025 7030 and 7035 2 The RADF CB Boot
84. 7 99 7030 3 Insert a pen into the hole at the bottom right of the finisher 4 Slide the finisher out several inches and then push it back into the main body 5 Power the copier ON SW2 operation panel first then SW1 left rear Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621378EN Solution Usage 1 Description In Book Copy mode the copies come out blank Solution CAUSE There is a poor connection between the FK102 and the main body SOLUTION To check the FK102 perform the following 1 Power the machine OFF using both switches and unplug the machine Disconnect the FK102 from the main body Plug the machine in and power it ON using both switches Make a copy from Book Copy mode If the copy is good power the machine OFF using both switches and unplug the machine Reconnect the FK102 Plug the machine in and power it ON using both switches Make a copy in book copy mode and check the copies ONO A ON Solution ID TAUS0621513EN Solution Usage 1 Description FK101 how to disable the display of the phone number on the confirmation page Solution The display of the phone number cannot be disabled as the confirmation page format cannot be altered in any way
85. 7030 is configured as a printer possible HD103 hard drive failure may occur if the printer is powered OFF before IP421 controller has finished booting This problem may occur with the IP421 running system software version 4 4 6 Solution CAUSE Updated system software and firmware is required SOLUTION Updated system software for the IP421 is now available to correct this problem This update brings the system code up to 4 4 14 Before upgrading the system code the printer must be at level 27 control and 24 image The updated system software and instructions on how to install it can be found on the Konica digital FTP site in the IP System Software folder Solution ID TAUS0611922EN Solution Usage 17 Description F51 6 shortly after power up Solution CAUSE Failed write unit resulting in no polygon motor M5 rotation SOLUTION To check the operation of the polygon motor perform the following 1 Power the copier OFF 2 Access the 47 multimode power the copier ON while pressing the 4 and 7 keys input code 32 press 01 3 Using a voltmeter 200V DC scale measure the polygon motor supply voltage at CN22 5 on the PRDB A reading of 24V DC should be observed 4 Check the polygon motor control signal at CN22 3 on the PRDB A reading of 5V DC should be observed in the idle state 5 Press the START key the voltage at CN22 3 on the printer board should drop to OV DC and the polygon motor should be heard rotating If the prop
86. ARWN Solution ID TAUS0626211EN Solution Usage 0 Description F 0 0 code at power up Solution CAUSE The memory is corrupt caused by a power surge to the copier or while flashing the main body firmware SOLUTION Set the machine to factory settings To set the machine to factory settings perform the following 1 Turn the machine OFF 2 Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys output code 93 3 Power the machine ON OFF to exit the 47 mode Solution ID TAUS0626310EN Solution Usage 0 Description How to program the Mixed Original mode as a default at power up Solution To program the machine to default to Mixed Original mode at power up perform the following steps 1 Press the APPLICATION button Select SPECIAL ORIGINAL Select Mixed Original and press OK In the upper right corner of the display panel press JOB MEMORY Press entry Press OK Select 15 and press OK Input the name of the job i e mixed original Press OK twice and return to the main copy screen 10 Enter the key operator mode Power the copier OFF ON while holding the HELP key 11 Press the down arrow and select 12 Memory SW 12 Scroll down until Job Memory Recall is highlighted press EDIT to change the setting to ON then press RETURN 13 Power the unit OFF then ON to exit the key operator mode 14 Job memory 15 will now be recalled automatically when the power is turned ON
87. AUS0629447EN Solution Usage 1 Description The red light for the fax stays ON Solution CAUSE The firmware failed SOLUTION Reflash the machine to the latest level firmware Solution ID TAUS0629717EN Solution Usage 1 Description Intermittent J32 02 during copy mode Solution CAUSE The engine restart timing is incorrect SOLUTION To set engine restart timing perform the following 1 Enter the 36 mode turn the machine ON while pressing the 3 and 6 keys Select 2 Timing adj Select 2 Restart timing Using the arrows in the upper right corner of the touchscreen scroll to the desired restart timing to adjust Using the key pad on the touchscreen enter the desired value Setting ranges are from 127 to 127 On the touchscreen press SET On the touchscreen press COPY Press the START button to make a copy Using the key pad on the operation panel press and hold the key and then press the key to return to the adjustment mode 10 Repeat steps 5 9 until proper adjustment is achieved 11 Power the machine OFF ON to exit the 36 mode OPNDNAPN Solution ID TAUS0638636EN Solution Usage 1 Description J30 0 when feeding odd size paper through the bypass Solution CAUSE In the 25 mode the bypass feed non standard size selection is set to OFF 0 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 109 7030 SOLUTION To set the bypass feed non standard size selec
88. B209 210 409 410 Technical Bulletin 1 Gear Skipping J16 Jams Solution CAUSE The parts are for the DB410 only SOLUTION The parts can only be used with a DB410 Notes 1 See DB410 Technical Bulletin 1 for details 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0627016EN Solution Usage 0 Description FK102 When Communications Journal is set to Daily can the print time 9 00am be changed Solution This is a set time and can not be changed Solution ID TAUS0627020EN Solution Usage 0 Description FK101 When Communications Journal is set to Daily can the print time 9 00am be changed Solution This is a set time and can not be changed Solution ID TAUS0627084EN Solution Usage 0 Description Developer spewing Solution CAUSE Loose connector on the DCPS SOLUTION Reseat all connectors on the DCPS Solution ID TAUS0627092EN Solution Usage 0 Description How to disable copier printing JOB STOP for an out of toner condition Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 141 7030 Solution The following dip switches set in the 25 mode will limit and disable the copier from printing when the message of PLEASE ADD TONER is displ
89. CAUSE There have been minor changes made during production of the DF314 SOLUTION A DF314 Parts Catalog 3rd Edition September 2002 is available on the KBT web site that contains the latest changes Notes 1 At this time a serial number cut in and parts reference comparison is not available 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 131 7030 Solution ID TAUS0621622EN Solution Usage 0 Description Peripheral and Accessory Reference List Solution See Technical Operations Bulletin A2 D3 Peripheral and Accessory Reference List for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621669EN Solution Usage 0 Description DF314 code J63 02 with paper jamming at the exit of DF314 Solution CAUSE The paper exit detecting spring has weakened and does not allow exit actuator 2 to properly flag PS303 original exit photosensor SOLUTION Replace the paper exit detecting
90. CCD unit mounting plate measures 130mm to the machine frame 8 Reassemble in the opposite sequence NOAA WN Solution ID TAUS0619034EN Solution Usage 0 Description DF314 blur on the lead edge of copies fed through the RADF Solution CAUSE Incorrect RADF height adjustment SOLUTION Perform the RADF height adjustment To adjust the RADF height perform the following 1 Open the RADF Open close cover Locate the RADF height adjustment indicator Turn the RADF height adjustment screw located above the left hinge until the RADF height adjustment indicator points to the middle scribe line Close the Open close cover Open and close the document feeder several times Confirm that the RADF height adjustment indicator is pointing to the middle scribe line Oakwn Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 124 7030 SPECIAL NOTE Solution provided by Jim Wood KBT Orlando Solution ID TAUS0619044EN Solution Usage 0 Description Front to rear zoning varies when copying from the platen glass document feeder and internal test charts Solution CAUSE Incorrect position of the universal tray side guides SOLUTION To properly load paper in the universal trays perform the following 1 Withdraw the paper tray 2 Stack the paper with the curl side up 3 While pressing the release knob move the side guide plate against the paper 4 Push the paper tray until it locks into place Not
91. CP setting UPDATING Update the ROM data on each control board using ISW Trns Note If any error occurs during the flash procedure and the Fax LED goes on red the main power switch must be shut off for 10 seconds or more Then turn the main switch on again and send the flash files Trademark ownership information Solution ID TAUS0619852EN Solution Usage 2 Description FS107 J20 3 codes while making sorted copies Solution CAUSE The finisher is not seated securely causing partial connection SOLUTION Power OFF the main body and then remove the FS107 Examine covers for protruding screws or damaged covers Solution ID TAUS0619888EN Solution Usage 2 Description Black copies from the platen glass and through the RADF Internal test prints are fine Solution CAUSE Improper connection of the CCD unit SOLUTION Reset the connections on the CCD and A D conversion board Also reseat the ribbon connector on CN46 on the main control board Solution ID TAUS0620105EN Solution Usage 2 Description Grey background on copies Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 69 7030 Solution CAUSE Incorrect developer is installed SOLUTION Use only model 7030 developer PCUA 950237 and toner PCUA 950236 Solution ID TAUS0620317EN Solution Usage 2 Description Erratic deletions or lines in copies Solution CAUSE High voltage arcing is causing erratic machine operation SOLUTI
92. Catalog 2 2000 only lists the original style ADU lock claw p n 26NA50080 Solution ID TAUS0611265EN Solution Usage 2 Description FK101 how to change the number of seconds for a pause Solution To change the amount of seconds for each pause perform the following 1 Press the HELP key 2 Press Key Ope mode 3 Press FAX 4 Press Special set 5 Enter 9 2 7 2 and press OK 6 Press Function parameter setting 7 Press Network 8 Using the DOWN ARROW key scroll to Pause time 9 Press EDIT to select a pause time from 1 second to 7 seconds 10 Press BACK three times CANCEL BACK and RETURN to return to normal operation Solution ID TAUS0611279EN Solution Usage 2 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 56 7030 7030 fully powers up when only the main power switch SW1 is switched ON Solution CAUSE A print controller IP011 or IP421 is installed SOLUTION This is normal operation when the 7030 is equipped with a print controller IPO11 or IP421 Solution ID TAUS0611334EN Solution Usage 2 Description FK101 how to sort sort staple or group incoming faxes Solution This option is not available with the FK101 Output modes can not be used for any fax operation This applies to 7030 s with and without a finisher FS107 Solution ID TAUS0611429EN Solution Usage 2 Description FK101 how to enable Automatic Tray Selection Solution The
93. D TAUS0622454EN Solution Usage 1 Description DF314 unable to make a copy until the machine times out Solution CAUSE The open close actuator for PS304 in the RADF failed SOLUTION To check the PS304 actuator perform the following 1 Access the 47 multimode power the machine ON while holding down on the 4 and 7 keys input code 60 press 01 2 Open close the RADF While opening closing the RADF watch for a change of state at the control panel If no change of state occurs check the open close actuator p n 13GL73020 for binding Replace or repair as needed Power the machine OFF ON Ook ow Solution ID TAUS0622988EN Solution Usage 1 Description DF314 J63 0 occurs during copy mode Solution CAUSE Restart timing was incorrect SOLUTION To set RADF restart timing perform the following 1 Access the 36 mode Power the machine ON while holding down on the 3 and 6 keys Press the 2 Timing adj key Press the 2 Restart timing key Press the NEXT key until the desired RADF adjustment item appears in the message display area Press the COPY key Set the RADF adjustment chart on the RADF and select 11x17 size paper Then press the Start print button to make a copy OahWN 7 Check the restart leading edge timing of the output paper Standard value Within 3 0 mm life size 8 Press the button while pressing the button to return to the restart timing adjustment screen 9
94. D TAUS0629185EN Solution Usage 0 Description The image is stretched on the copies when using the ADF Solution CAUSE The ADF height was set to high SOLUTION Lower the ADF height using the ADF height adjustment screws on the ADF hinges Solution ID TAUS0629250EN Solution Usage 0 Description FK101 When Reduction for record is set to 100 in Key Operator Mode Tx Rx mode set it is printed as 96 on the FAX setting list This failure occurs only on the FAX setting list Solution CAUSE Initially the maximum reception zoom was only 96 After a certain period life size reception 100 was added At this time the corresponding change was not made in the FAX setting list SOLUTION The failure is included in the system control program and will be corrected on the next upgrade of each program Solution ID TAUS0629266EN Solution Usage 0 Description FK101 when TEL FAX auto switch is ON and pseudo Ring of TEL reception is calling if external handset is off hook Reception Error is displayed on control panel screen for a few seconds In addition this failure is only displayed There is no problem with communication and or journal record Solution CAUSE Message is displayed because of internal process related to the system control SOLUTION Since this message does not have to be displayed it will be corrected in the next system control program upgrade Solution ID TAUS0629289EN Solution Usage 0 Description
95. D TAUS0614607EN Solution Usage 2 Description How to remove the optics cooling fan FM3 Solution To remove the optics cooling fan perform the following 1 Remove all external plastic covers from the upper main body Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 62 7030 Remove the RADF Remove the optics glass and scan glass Remove the entire optics unit from the top of the machine Pay careful attention to disconnect the necessary wiring to remove the optics assembly Remove the three FM3 mounting screws and disconnect the wiring aAkWN Solution ID TAUS0614619EN Solution Usage 2 Description Unable to duplex 8 5x11 size paper only Solution CAUSE The Initial setting had not been performed SOLUTION To perform the Initial setting perform the following 1 Access the 47 mode power the machine ON while holding down on the 4 and 7 keys output code 93 2 Press the START button 3 To end the setting press the STOP CLEAR button 4 Power the machine OFF ON to exit the 47 mode Note Each adjustment data is returned to factory defaults Solution ID TAUS0614650EN Solution Usage 2 Description FK101 how to adjust the line monitor volume level Solution To adjust the line monitor volume level perform the following 1 Press the HELP key 2 Touch Key Ope mode on the touchscreen 3 Touch 2 Fax on the touchscreen 4 Touch Line parameter set on the touch
96. E A failed VR301 Size detecting board assembly SOLUTION Replace VR301 p n13FG 9330 Solution ID TAUS0620324EN Solution Usage 4 Description FK101 not recognized by the main body Solution CAUSE The FK101 has been disabled by the faulty part isolation in the 25 mode SOLUTION To enable the FK101 perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while simultaneously pressing the 2 and 5 keys Select option 1 SOFTWARE SWITCH Scroll to dipswitch 19 1 Set to 0 by selecting OFF Power the copier OFF ON using SW1 Main power switch to return to normal copy mode ORUN Solution ID TAUS0622478EN Solution Usage 4 Description F28 3 during copy process Solution CAUSE Failed High Voltage Power Supply HVPS SOLUTION Replace the High Voltage Power Supply p n 26NA84011 Note Before replacing the High Voltage Power Supply ensure that the T S corona and the high voltage casing exhibit no signs of arcing Solution ID TAUS0623469EN Solution Usage 4 Description F28 3 shortly after pressing the START key Solution CAUSE Internal arcing within the T S corona unit SOLUTION To check the T S corona unit perform the following 1 Power the copier OFF Open the right side door p n 26NA50010 and remove the T S corona unit 2 3 Make a copy with the T S corona unit removed If the F28 3 failure code is not displayed the source of the problem is arcing within
97. E Platen APS is not enabled in the Key Operator Mode This allows the auto start copy feature to scan with no document on the glass SOLUTION To enable Platen APS perform the following 1 Enter the Key Operator Mode by pressing the HELP key and then pressing KEY OPE MODE on the LCD in lower left hand corner Press SYSTEM COPIER Press 12 MEMORY SWITCH Use the arrows on the right hand side to scroll to PLATEN APS Press EDIT to change to ON Press RETURN until the copy screen is seen T E ON Solution ID TAUS0610009EN Solution Usage 0 Description What are the two connectors on the right rear side used for Solution The upper connector is a serial connector that is designated for future use in conjunction with KRDS The lower connector is the ISW interface parallel connector Solution ID TAUS0610012EN Solution Usage 0 Description Loud squealing noise is being generated by the optics driving motor Solution CAUSE The optics drive motor M2 has failed SOLUTION Inspect the optics drive motor for proper alignment Replace M2 p n 26NA80021 as necessary Solution ID TAUS0610086EN Solution Usage 0 Description Can the 7030 be used without a finisher installed Solution A finisher does not need to be installed Finishing options available are rotation group and rotation sort providing 8 5x11 and 8 5x11R paper sizes are installed in the machine Solution ID TAUS0610162EN Solution Usage 0 Description Scra
98. F Access the 36 mode Power the copier ON while holding down the 3 and 6 keys Select 8 Counter Clear Select 2 Fixing Counter Select Yes Fixing Counter Clear Press Return Power the copier OFF ON to exit the 36 mode NOOKRWND Solution ID TAUS0617947EN Solution Usage 4 Description FK101 TCR report shows the results but faxed image is missing when faxing from the RADF Solution CAUSE If faxing from the RADF no image will show on the TCR report because the machine does not use the memory to send SOLUTION This is normal operation when using quick transmission faxing through the RADF If image on the TCR is required then set the machine for memory transmission To set the machine to memory transmission perform the following 1 Press HELP button Press Key Ope button on the touchscreen Enter key operator passcode if required Press FAX button on the touchscreen Press Tx Rx mode set on the touchscreen Press Edit to select Memory Tx Press Back button twice Press Return ONDA WN Solution ID TAUS0618973EN Solution Usage 4 Description DF314 not recognized by the main body Solution CAUSE ICP3 5V DC on the RADF CB is OPEN due to a pinched wire to PS304 RADF open close detect SOLUTION Replace the RADF CB p n 13GL 9019 and check and reroute wiring to PS304 as necessary Notes 1 Refer to the ADF serial number DF Control Board firmware version and model compatibility matrix
99. FK101 can receive and print onto 8 5x11 8 5x14 or 11x17 paper depending on how it is configured The default setting allows the FK101 to automatically select the paper size that is closest to the original size For example if a paper tray empties while receiving a fax the next paper tray closest to the original size will automatically be selected and print out the fax To program FK101 to automatically select a paper tray perform the following 1 Select COPIER MODE Press the HELP button Press KEY OPE MODE lower left corner of touch screen Press 2 FAX Press Tx Rx MODE SET Press the right down arrow and scroll down to Rx PAPER SELECTION Press EDIT and change the selection to AUTOMATIC Press the left down arrow to display the next page of settings Press EDIT and set Rx FEED TRAY fix to AUTOMATIC 10 Press BACK twice and RETURN once to return back to normal mode Note See page 5 54 and 5 55 in the FK101 User s Reference Guide ae E Solution ID TAUS0611435EN Solution Usage 2 Description DF314 approximately 25 of E RDH memory is automatically allocated at process start Solution CAUSE OUTPUT mode ROTATION GROUP or ROTATION SORT is selected or is programmed as an initial condition No finisher FS107 installed Note The allocation of additional memory is normal operation when and using the RADF DF314 with OUTPUT mode ROTATION GROUP or ROTATION SORT selected SOLUTION Deselect ROTATION GROUP or ROTATION
100. ID TAUS0618339EN Solution Usage 3 Description Light copies and internal test prints Solution CAUSE Internal arcing within the high voltage casing attached to the right side ADU cover resulting in loss of transfer current to the T S corona unit SOLUTION To check the high voltage casing for signs of arcing perform the following 1 Power the copier OFF 2 Open the ADU cover p n 26NA50010 3 Remover the two 2 screws p n 002193061 which attach the high voltage casing A to the ADU cover 4 Remove one 1 screw p n 002193061 from the upper shaft holder p n 26NA50630 which will allow the claw shaft to be moved and permit removal of the high voltage casing from the ADU cover 5 Separate casing B p n 26NA50532 from casing A Inspect the entire assembly for any signs of arcing Replace the insulating sheet p n 26NA5097 71 high voltage fixed parts p n 26NA50950 high voltage part upper p n 26NA50460 or high voltage part assembly p n 26NA 5260 as necessary Solution ID TAUS0618382EN Solution Usage 3 Description F46 8 at power up Solution CAUSE Laser index error caused by a failed index sensor board The polygon motor can be turned ON in diagnostics 47 mode code 32 01 SOLUTION Replace write unit p n 26NA 6503 Solution ID TAUS0618728EN Solution Usage 3 Description DF314 not recognized by the main body Solution CAUSE The open close actuator for the RADF open close detect sensor PS304 is
101. Image should be at minimum level 24 The file names for the two 2 files on the Konica Web site are 7020 m27r exe and 7020 i24r exe Solution ID TAUS0611932EN Solution Usage 0 Description FK101 how to program two sided fax receptions Solution To enable two sided receptions perform the following 1 Access the Key Operator Mode press HELP then touch Key Ope mode at the left front of touch screen and then enter Password if necessary 2 Touch 2 FAX from the Key Operator Mode screen Select Tx Rx mode set Select Reception output mode by pressing the down arrow on the right side of the touchscreen Edit the selection to display After all Press the down arrow in the lower left corner to display the next page Select 2sided reception and edit the selection to display ON Press BACK to return to normal operation mode ONDA W Solution ID TAUS0612976EN Solution Usage 0 Description How to determine which IP unit is installed in the main body Solution To determine if the IP011 is installed perform the following 1 Press Scanner Printer button 2 Press Setting button on the touchscreen 3 Press 1 on the touchscreen for Settings 4 Press 5 on the touchscreen for Test Print 5 Press 1 on the touchscreen for Demo Configuration Page 6 Press Copy button to return to standby mode 7 The configuration page will read IP011 System Configuration To determine the IP421 is installed perform the follo
102. MPORTANT All programmed addresses will be cleared Please backup the address data using PageScope Web Connect to backup the data before performing the Data Clear If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero This is unrecoverable and the correct meters cannot be input 8020 CF2002 8031 CF3102 Codes C 3C00 through C 3C40 indicate a corrupt BRU Codes C 3C50 through C 3C90 indicates a problem with the PWB C board or the scanner to main body cable 8050 CF5001 C500 The NVRAM for the C500 cannot be replaced in the field The only way to correct a corrupt NVRAM is to send the OACB NVRAM and PRCB into Konica Minolta to be reset Known defective NVRAM symptoms 1 Meters or default adjustment values are extremely high 2 Adjustments do not hold after powering the machine OFF ON Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7030 Note On the Black and White machines verify that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family This will save significant time and expense in getting back the machine in working condition Bizhub 200 250 350 Common symptoms when NVRAM replacement may be necessary 1 Machine not going to ready state 2 Not printing to a host name with DHCP Not scanning to E mail On startup abort code 0x0000999a Abort code 0x00f00b00 Not printing Machine rebooti
103. N Solution Usage 6 Description FK102 can the FK102 be installed on the model 7030 Solution The FK102 can be installed on the model 7030 with a serial number above 26PE07619 Note Main body firmware must be at latest level Solution ID TAUS0623368EN Solution Usage 6 Description ADJUSTMENT ERROR 0005 while performing L detect adjustment Solution CAUSE The TDS sensor failed SOLUTION Check the TDS sensor at CN25 A2 for 12V DC at the printer driver board If there is less than 12V DC disconnect the connector and check the voltage If it is 12V DC replace the TDS sensor p n 26NA88040 Solution ID TAUS0602797EN Solution Usage 5 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 30 7030 F49 6 at power up Solution CAUSE CN46 on the main CB is damaged SOLUTION Replace the main CB p n 26PA 9303 To prevent this problem use extreme care when removing or installing the ribbon cable into CN46 Note Instructions on how to properly operate CN46 Solution ID TAUSO609206EN Solution Usage 5 Description Specifications for Memory Upgrade Kits Solution The memory used in the 7030 IP011 and IP421 is a 144 pin SODIMM module 100MHz 10ns or faster with gold contacts The 7030 is equipped with 32MB of memory embedded on the main CB The main CB has 2 additional slots that can accept the following memory modules for a maximum of 288MB 32MB MU403 Item 950217 64MB M
104. OFF using SW1 and a single connector should then be attached to the PRDB Next power the copier ON and confirm the presence of 5V DC at TP5 Ifthe 5V DC at TP5 is lost after connecting a particular connector then a 5V DC load associated with that connector is the source of the problem Solution ID TAUS0613765EN Solution Usage 23 Description F26 2 at power up Solution CAUSE The TDS sensor failed SOLUTION Check the TDS sensor at CN25 A2 for 12V DC at the printer driver board If there is less than 12V DC disconnect the connector and check the voltage If it is 12V DC replace the TDS sensor p n 26NA88040 Solution ID TAUS0614674EN Solution Usage 23 Description F26 1 at power up Solution CAUSE The TDS Toner Density Sensor in the developing unit has detected a depletion of toner Note This may have been caused by the customer making an excessive amount of copies while the machine was out of toner It may also be caused by a bound toner addition system SOLUTION Clean all toner from the toner recycle and toner supply assemblies Confirm that the gear mesh between the toner supply auger drive gear and toner supply motor M4 is flush If toner supply conveyance is normal and the toner cavity is empty install a new toner cartridge Item 950236 and then perform the following diagnostic mode to replenish the developing unit with toner 1 Access the 47 mode power the copier ON while pressing the 4 and 7 keys 2 Enter out
105. ON Upgrade the T S HV contacts Main body parts are High Voltage cover plate A p n 26NA73500 Connecting plate A p n 26NA73131 Connecting plate C p n 26NA73471 Contact support plate p n 26NA73151 The parts for the right side door are High voltage casing A p n 26NA50522 High voltage casing B assembly p n 26NA 5024 Insulating sheet p n 26NA50971 Insulating sheet 2 p n 26NA51720 Solution ID TAUS0620937EN Solution Usage 2 Description FK101 how to program a group dial into a one touch key Solution To program a group dial into a one touch key perform the following 1 Press the Fax button in the upper right of the operation panel Press Telbook and then Entry Press Program entry edit Press Program No to highlight and enter the desired one touch number Press Dial No to highlight and enter the desired group number If an entry is already indicated press delete to erase that entry Press Name and enter the desired name for the one touch entry Press Entry to save NOAA WN Solution ID TAUS0621412EN Solution Usage 2 Description FS107 part number for the staple cartridge case Solution The staple cartridge case became available as an individual part with the release of the FS107 Service and Parts Catalog 2nd edition 2 2000 and can be obtained by ordering p n 120HKO010 Solution ID TAUS0621997EN Solution Usage 2 Description PLEASE INSERT KEY COUNTER displays when there is no key counte
106. ONOARWN Solution ID TAUS0613849EN Solution Usage 2 Description LOAD 8 5x11 AND 8 5x11R message when Rotation Sort is selected Solution CAUSE Either 8 5x11 or 8 5x11R is not loaded Rotation Sort will only work with these two sizes SOLUTION Ensure that both 8 5x11 and 8 5x11R are loaded Solution ID TAUS0613874EN Solution Usage 2 Description How to reset the Root Counter displayed in the 25 mode Solution The Root Counter is the main total counter and cannot be reset Do not confuse this counter with the total software counter which can be reset Solution ID TAUS0613894EN Solution Usage 2 Description FS107 change of guide part to prevent play between the paper exit lower assembly and the guide part Solution CAUSE There can be slight mechanical play between the paper exit tray lower assembly and the guide part Depending on the installation angle of the paper exit lower assembly the trailing edge of exited paper may jump on the rib of the main body casing 2 and not be delivered onto the exit tray correctly SOLUTION The width of the guide part has been changed from 9mm to 9 6mm and dowels have been added to the installation screw holes 3 positions The main body casing 2 has been changed to accept the guide part Interchangeable parts combinations are as follows 1 The new type main body casing 2 is interchangeable between the current and new type guide part 2 The new type guide part interferes with the cur
107. PE 1 TYPE 2 designation download and install the latest ISWTRNS utility program This utility file name ISWTRNS334E EXE is available for download via the Konica NSSG Web support select the Download EPROMs link and then select EPROMS for Accessories 7 View this hyperlink for more information on the Type 2 Image firmware and control board To view this PDF hyperlink Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html 8 Refer to page 2 15 of the 7020 7025 7030 7035 service manual 3 2001 for more detail on the MPC timing operation Solution ID TAUS0616051EN Solution Usage 2 Description FK101 part number information Solution The part number for the control board is 12FQ 9010 The part number for the NCU board Q is 12FQ 9020 Solution ID TAUS0616495EN Solution Usage 2 Description How to adjust density shift Text Photo Text Photo and Increase Contrast Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 66 7030 To adjust the density shift perform the following Power the copier ON Press the HELP key Touch Key Ope mode on the touchscreen Touch 1 System copier on the touchscreen Touch the down arrow on the lower left corner of the touchscreen Touch 15 Density Shift on the touchscreen Touch
108. Press KEY OPE MODE located in lower left corner of the touch screen Press 1 System Copier Press the DOWN arrow located on the lower left corner of the touch screen to access the second page of Key Operator Mode selections Press 12 Memory SW Press the DOWN arrow located in the lower left corner to scroll Use the UP and DOWN arrows located on the right side to scroll to No 4 Non Image Area Erasure Press EDIT to enable ON ON APS AMS only Use the UP and Down arrows located on the right side to scroll to NO 5 RADF frame erasure 10 Press EDIT to enable NONE 1mm 2mm 3mm 4mm 5mm 11 Press return three times to return back to the normal Copier mode 0 ONO OV ON Solution ID TAUS0615638EN Solution Usage 9 Description DF314 J63 intermittently jams occur at the reading roller slit glass area Solution CAUSE The copier main body rear frame portion that support the DF314 hinges is deformed bent causing the RADF height to be out of position too high The RADF lifting up too far beyond its normal position will cause the frame to get deformed bent this is caused because the left hinge stopper plate is not installed correctly Note It may be possible to adjust RADF height to proper specification with the rear frame deformed but the adjustment will not hold due to the repeated flexing of the rear frame SOLUTION To resolve the problem perform the following steps 1 Remove the DF314 and the main body rear upper
109. S utility program This utility file name ISWTRNS334E EXE is available for download via the Konica NSSG Web support select the Download EPROMs link and then select EPROMS for Accessories 4 This change does not apply to the 7035 Solution ID TAUS0611582EN Solution Usage 9 Description Scratch lines around the circumference of the drum during setup Solution CAUSE The transfer guide plate assembly p n 26NA 2610 is out of alignment and is contacting the drum The transfer guide plate assembly is attached to the transfer side of the T S corona unit SOLUTION Replace the T S corona unit p n 26NA 2600 and drum Item 950253 Notes 1 A procedure specification is not available to properly adjust the transfer guide plate assembly 2 Use the standard Konica parts warranty replacement procedure to receive full credit for failed parts 3 The occurrence of this problem is very low Approximately 0 1 of machines may be affected beginning with serial number 26PE00001 through 26NE04322 Solution ID TAUS0612977EN Solution Usage 9 Description No power display is completely blank Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 21 7030 CAUSE The operation board has failed resulting in no recognition of serial data sent from the main CB SOLUTION To check the operation board perform the following 1 Power OFF both the sub switch SW2 located on the operation panel and the main
110. SE System control firmware bug The F28 4 code may intermittently occur if the TCSB in the drum carriage detects toner carrier adhesion on the drum during initialization SOLUTION Update firmware to a minimum of level 29 system and level 26 image Notes 1 The F28 4 code detection has been abolished with the newer firmware It has been determined that carrier adhesion detection during initialization is not necessary 2 The F28 4 code history recorded in the past will still remain 3 Level 29 system and level 26 image have been installed in production 7030 s with serial number 26PE07619 and above Solution ID TAUS0620118EN Solution Usage 25 Description DB409 grinding noise and various jam codes such as J16 when feeding Solution CAUSE Failure or excessive wear within the paper feed assembly is causing the drive gears to separate SOLUTION The wear within the paper feed unit p n 13HA 4000 causes the upper limit actuator to read incorrectly This places excessive pressure on the drive system Replace the paper feed unit as necessary Solution ID TAUS0613806EN Solution Usage 24 Description J32 0 paper jamming at the fixing entrance plate Solution CAUSE The white mylar sheet attached to the fixing entrance plate 2 assembly has separated and is not laying flat against the plate This in turn is obstructing the entrance to the fixing section causing the paper to jam Copyright 2007 Konica Minolta Business Solut
111. SES 1 Copy paper was used instead of the white chart enclosed with the machine Use the enclosed white chart when performing the scanner adjustment 2 The white chart is soiled Replace the white chart 3 The white chart was set in the 8 5x11R direction when the adjustment was performed Set the white chart in the 8 5x11 direction and then readjust 4 Height of the ADF is not adjusted Complete the ADF height adjustment outlined in the DF314 Installation Procedures 5 Scan glass is soiled Clean the scan glass 6 The exposure lamp is soiled deteriorated or incorrectly installed Clean replace and or verify correct installation of exposure lamp Solution ID TAUS0613135EN Solution Usage 2 Description How to end the current ECM session and immediately display ENTER E C M PASSWORD on the LCD Solution To end of the current ECM session press and hold the star key then press and hold the pound key and then release both Solution ID TAUS0613159EN Solution Usage 2 Description FK101 how to enable ECM for access to the fax function only Solution To enable ECM for the fax function only perform the following 1 Power the copier ON Touch the HELP key Touch Key Ope mode on the touchscreen Touch 1 System copier on the touchscreen Touch 4 ECM on the touchscreen Input the 8 digit ECM master code using the numeric keypad on the touchscreen Touch OK on the touchscreen Touch 4 ECM On Off settin
112. SW On right hand side of display use the down arrow to scroll to RADF frame erasure Press EDIT to change RADF frame erasure amount none to 5mm Power OFF ON to return to normal copy mode Oak WN Solution ID TAUS0616031EN Solution Usage 1 Description DF314 parts update to Driving release roller B p n 13GL45161 Solution Driving release roller B p n 13GL45161 has been changed to prevent J62 5 jamming with 8 5x14 or 11x17 thick stock originals in a 2 2 or 2 1 mode at 50 reduction The diameter of the roller part of Driving release roller B has been reduced from 14mm to 13mm The color of the roller part on the new style the Driving release roller B is black old style is white The new style Driving release roller B has been installed in production DF314 s s n 13GL67168 and above Refer to the DF314 parts catalog 3 2001 page 10 item 11 for part location Solution ID TAUS0616036EN Solution Usage 1 Description DF314 J62 5 in 2 2 or 2 1 mode 50 reduction and with 8 5x14 or 11x17 thick stock originals Solution CAUSE The feeding of 8 5x14 or 11x17 thick stock originals in a 2 2 or 2 1 mode at 50 reduction is applying excessive load to the Original reverse motor M303 and the Original conveyance motor M302 The lead edge and trail edges of longer originals 8 5x14 11x17 pass between the reverse roller and the paper exit roller at the same time The addition of thick stock originals and the operation of 50 redu
113. September 2007 34 7030 Solution ID TAUS0620095EN Solution Usage 5 Description Unable to adjust the touchscreen sensitivity Solution CAUSE Failure of the touchscreen SOLUTION Replace the touch key board p n 26NA87520 Solution ID TAUS0620378EN Solution Usage 5 Description Intermittent jamming popping noises and premature wear of the paper feed gears Solution CAUSE Loose or bent shaft on the upper tray driving auxiliary panel r assembly item A on page 16 of the 7020 7025 7030 parts book or lower tray driving auxiliary panel L C assembly page 18 of the 7020 7025 7030 parts book SOLUTION Replace the upper tray driving auxiliary panel r assembly p n 26NA 1030 and any worn paper feed gears or lower tray driving auxiliary panel L C assembly p n 26NA 1040 and any worn paper feed gears Solution ID TAUS0620865EN Solution Usage 5 Description J97 2 when duplexing Solution CAUSE The actuator for PS4 is binding SOLUTION Check the actuator p n 26NA50070 for binding Replace if necessary Solution ID TAUS0623542EN Solution Usage 5 Description Developer on the trail edge of copies after corona currents and developer bias have already been confirmed Solution CAUSE Memory parameter board has failed causing voltages to vary during machine operation SOLUTION Replace the memory parameter board p n 26NA 91 10 Solution ID TAUS0623823EN Solution Usage 5 Description Paper jams poppi
114. Solution ID TAUS0617979EN Solution Usage 0 Description How to enable or disable the protocol trace list Protocol Auto Print Solution To enable or disable the protocol trace list perform the following 1 Press the HELP key 2 Press KEY OPE MODE on the touchscreen 3 Press 2 FAX on the touchscreen 4 Enter 9272 for the service mode password 5 Press SPECIAL KEY 6 Press OK 7 Press FUNCTION PARAMETER SETTING 8 Press LIST OUTPUT MODE 9 Press DOWN ARROW until Protocol auto print is highlighted 10 Press EDIT to toggle one of the desired setting OFF Always or Only Error 11 Press BACK three times 12 Press CANCEL 13 Press BACK 14 Press RETURN to return to standby mode Solution ID TAUS0618081EN Solution Usage 0 Description FK101 how to arrange the abbreviated dial numbers in alphabetical order in the ABBR Select screen Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 122 7030 Abbreviated dial numbers can not be arranged in alphabetical order in the ABBR Select screen The listing is in order of the ABBR number Solution ID TAUS0618149EN Solution Usage 0 Description Drive belt tension roller parts change Solution A manufacturing change has been made to the belt tension roller and the roller installation shaft The current and new style parts cannot be mixed The old style belt tension roller p n 540015162 sits on
115. Solution ID TAUS0621558EN Solution Usage 1 Description F52 2 while copying Solution CAUSE FM2 fixing cooling fan failed SOLUTION To check the fixing cooling fan perform the following 1 Access the 47 multimode power the machine ON while holding down on the 4 and 7 keys input code 42 press 6 2 Press the print button and check FM2 cooling fan motor 3 If FM2 p n 26NA80510 cooling fan motor does not come ON replace it 4 Power the machine ON OFF to exit the 47 multimode Solution ID TAUS0622326EN Solution Usage 1 Description IT101 how to program a specific finisher exit tray for fax receptions and another finisher exit tray for copy jobs Solution To program the 7030 to have fax receptions exit into one finisher tray and copy jobs into a different finisher tray perform the following 1 From the copier mode press the HELP 7 button located to the right of the touchscreen From the touchscreen select Key Ope mode Enter a Key Operator passcode if applicable Select 1 System Copier Select 2 Copier Initial Select 5 Output Select highlight the desired exit tray to be used for fax receptions press OK Press RETURN to return back to the System Copier setting menu Press the down arrow to scroll to the next System Copier setting menu screen 10 Select 12 Memory SW 11 Press the arrows in the lower left corner and scroll to page 3 3 of the memory switches 12 Press
116. THIS DOCUMENT Copyright 2007 Konica Minolta Business Solutions U S A Inc 7030 Solution ID TAUS0609199EN Solution Usage 11 Description TCR intermittently not printing the first page image Solution CAUSE If faxing from the RADF no image will show on the TCR report because the machine does not use the memory to send The image being reduced is the operation of the machine SOLUTION This is normal operation when using quick transmission faxing through the RADF If image on the TCR is required then set the machine for memory transmission To set the machine to memory transmission perform the following 2 Press HELP button Press Key Ope button on the touchscreen Enter key operator passcode if required Press FAX button on the touchscreen Press Tx Rx mode set on the touchscreen Press Edit to select Memory Tx Press Back button twice Press Return OONDAKRW Solution ID TAUS0611686EN Solution Usage 21 Description How to clear the REPLACE FIXING UNIT message Solution To clear the REPLACE FIXING UNIT message perform the following 1 Power the copier OFF Access the 36 mode power the copier ON while pressing the 3 and 6 keys Touch 8 Counter clear on the touchscreen Touch 2 Fixing counter on the touchscreen Touch Yes on the touchscreen Power the copier OFF ON to exit the 36 mode DNAN Solution ID TAUS0611741EN Solution Usage 3 Description When the
117. TS APS disabled for Tray 1 as desired by the customer 10 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 2 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 2 or OFF ATS APS disabled for Tray 2 as desired by the customer 11 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 3 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 3 or OFF ATS APS disabled for Tray 3 as desired by the customer 12 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 4 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 4 or OFF ATS APS disabled for Tray 4 as desired by the customer 13 Touch RETURN three 3 times to return to the normal copy mode PN Oo PON Solution ID TAUS0615016EN Solution Usage 1 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 84 7030 Description How to interrupt print Solution To interrupt a print job press the Interrupt button The print job will be interrupted between sets Solution ID TAUS0615021EN Solution Usage 1 Description FS107 conveyance casing part availability Solution The conveyance casing is now available as a separate part p n 26NA20551 The replacement conveyance casing does not
118. U404 Item 950218 128MB MU405 Item 950219 Note Memory is installed on the main CB at CN35 and CN36 The IP011 will accept the following memory modules for a maximum of 80MB 32MB MU403 Item 950217 64MB MU404 Item 950218 The IP421 is shipped with 32MB of base memory and can be upgraded to a maximum of 160MB of RAM Available memory modules SODIMM 32MB MU 403 Item 950217 64MB MU 404 Item 950218 128MB MU 405 Item 950219 CAUTION 1 The memory card slot is only designed for expansion of 32MB 64MB and 128MB DIMMs 2 There are two types of 128MB DIMM One type has 1 tipselect signal and the other has 2 tipselect signals in the circuit configuration The MU 405 is a DIMM using 1 tipselect signal When a DIMM with 2 tipselect signals is used on the IP421 only 64MB of the available 128MB is recognized Solution ID TAUS0611399EN Solution Usage 5 Description The Weekly Timer is not working correctly Solution CAUSE Firmware bug The Weekly Timer calendar for the Month of August is incorrect The calendar is programmed with August starting on a Monday instead of Tuesday This incorrectly shifted calendar affects the ON OFF setting for the days of the week SOLUTION Flash the 7030 with the latest firmware System control firmware level 25 and Image processing firmware level 23 will resolve this problem Note The 7030 firmware is currently available on the Konica FTP site Refer to the FTP_ user site txt fi
119. USE On machines not equipped as a printer or fax the sub power switch will not function after the main power switch is turned ON until the LEDs on the Copier Scanner Printer and Fax buttons momentarily come ON If the sub power switch is pressed prior to the three LEDs coming on the main power switch will have to be turned OFF ON again SOLUTION On a machine not equipped as a fax or printer wait for the three LEDs to flash on before pressing the sub power switch On machines equipped as a fax or printer the main power switch turns ON the machine immediately and the sub power switch does not have to be turned ON Solution ID TAUS0614996EN Solution Usage 1 Description Can an exit tray be installed instead of a finisher Solution A paper exit tray p n 26NA12110 is included with the 7030 and can be used in place of a finisher if desired Solution ID TAUS0615000EN Solution Usage 1 Description Intermittent varying lead edge Solution CAUSE The Restart Timing is not set correctly SOLUTION Adjust the Restart Timing by performing the following 1 Power OFF SW2 sub power when SW1 main power remains ON 2 Access the 36 mode power SW2 ON while simultaneously pressing the 3 and 6 keys 3 Press 2 Timing adj 4 Press 2 Restart adj 5 Press NEXT or BACK to select adjustment item 6 Press the desired setting on the numeric keypad 127 to 127 7 Press COPY 8 Run copies to check the adjustment 9 Press the C
120. Web support select the Download EPROMs link and then select EPROMS for low volume copiers This TYPE 2 Image firmware is compatible with the current level 32 system firmware file name 7030 m32p exe When flashing 7030 Image firmware via the ISWTRNS utility be sure to select TYPE 1 or TYPE 2 accordingly 2 If the ISWTRNS utility program being used does not have the Image firmware TYPE 1 TYPE 2 designation download and install the latest ISWTRNS utility program This utility file name ISWTRNS334E EXE is available for download via the Konica NSSG Web support select the Download EPROMs link and then select EPROMS for Accessories 3 View this hyperlink for more information on the Type 2 Image firmware and control board To view this PDF hyperlink Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 18 7030 Solution ID TAUS0620296EN Solution Usage 12 Description Background overtoning and F26 x codes Solution PROBABLE CAUSES 1 Overtoned developer Install fresh developer PCUA 950237 and run the L detect adjustment To run the L detect adjustment perform the following a Enter the 36 mode power the copier ON while pressing the 3 and 6 keys b Press 1 HV adjustment c Press N
121. X MODE key 2 Press the APPLICATION key 3 Press LIST PRINT 4 Press one of the following items for the desired report Com Journal report TX report Rec report Fax setting list Abbr dial list Program entry list Group dial list 5 After making the selection press PRINT 6 Press BACK to return to normal fax mode Solution ID TAUS0609304EN Solution Usage 1 Description How to sort or group without a finisher and RADF installed Solution To sort or group without a finisher and RADF installed perform the following Install 8 5x11 paper in one paper tray and 8 5x11R in another Press the APPLICATION button on the operation panel Press STORE MODE then OK on then LCD Press the OUTPUT button on the operation panel Select the desired output mode from the LCD GROUP ROTATION GROUP ROTATION SORT 6 Place an original on platen glass and select a desired print quantity 7 Press SCAN on the LCD to scan originals into memory 8 Place additional originals on the platen glass and scan those into memory by pressing SCAN again 9 N akRWN Press the START button to start the copy job otes a GROUP mode copies each original page in amounts determined by the print quantity setting then outputs grouped sets normally b ROTATION GROUP mode rotates every other grouped sets by 90 upon exit provided 8 5x11 is installed in one paper and 8 5x11R is loaded in another paper tray c ROTATION SORT mode rotates every other sort
122. able the Yes No message for the TCR when sending a fax Solution To disable the TCR message Yes No to print perform the following 1 Press HELP button Press Key Ope button on the touchscreen Enter key operator passcode if required Press FAX button on the touchscreen Press Report Output Set Press the left side bottom down arrow once Press the right side down arrow twice till you see Tx results report select ON Press Edit to OFF Press Back button twice NONO O1 EON Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 128 7030 8 Press Return Solution ID TAUS0620142EN Solution Usage 0 Description FS107 stapler cartridge lever green release part number Solution The stapler cartridge lever p n 120H99010 is not listed in the Parts Catalog Solution ID TAUS0620187EN Solution Usage 0 Description ISW Trns utility compatibility Solution The ISW utility is compatible with the following PC operating systems Microsoft Windows 95 98 Windows ME Windows NT4 0 Windows 2000 and Windows XP Trademark ownership information Solution ID TAUS0620309EN Solution Usage 0 Description Unable to use the Interrupt button on the operation panel or RESERVE on the LCD Solution CAUSE Incorrect software dipswitch setting in the 25 mode SOLUTION To verify 25 mode software dipswitch settings perform the following Access the 25 mode power the copier ON while press
123. ad page and select the appropriate operating system to access the patches 4 Save the files to an easily accessed location on the computer such as the desktop 5 Exit out of OmniPage and any other applications that are running 6 Install each patch one at a time by clicking on the EXE file 7 When the patch has completed installation restart the computer 8 Once the installation of the first patch is complete and the system has rebooted then install the second patch and restart the computer 9 Once both of these patches are installed follow the steps below to configure OmniPage Pro 11 to work the scanner Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 155 7030 Note If scanner issues have been experienced and Technical Support has instructed to change the configuration settings for the scanner these changes may be lost after downloading the update Please contact Technical Support should any questions arise SCANNER CONFIGURATION 1 Open OmniPage 2 Go to Tools amp gt Options amp gt Scanner 3 Click on the Setup button This will launch the Scanner Setup Wizard 4 Choose Select scanning source 5 Select the TWAIN or WIA on TWAIN driver from the list If selecting a WIA driver click on Other Drivers Select WIA and then click on OK 6 Select Yes to run the tests 7 The wizard prompts to test that OmniPage Pro 11 can connect to your scanner 8 When receiving a
124. adstep2 html URL http www adobe com products acrobat readstep2 html Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 151 7030 Trademark ownership information Solution ID TAUS0651595EN Solution Usage 0 Description When browsing to the web interface from a Macintosh the browser does not pull up the information correctly and no selections can be made Solution CAUSE There is a compatibility problem with Microsoft Internet Explorer and Safari browsers when accessing the NIC SOLUTION Download and install Mozilla browser for Macintosh systems Trademark ownership information Solution ID TAUS0651687EN Solution Usage 0 Description FS107 F77 05 Solution CAUSE Failed one way rocking gear SOLUTION Replace one way rocking gear p n 13gq77090 Solution ID TAUS0651768EN Solution Usage 0 Description Improvement to the paper feed performance when by pass feed is used Solution See KOMO060696 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0651975EN Solution Usage 0 Description FS107 Please close finisher front door message will not clear with finisher door shut Solution CAUSE Failed finisher front do
125. al copy mode 15 Press the OUTPUT button located to the right of the touchscreen 16 Select highlight the desired exit tray to be used as the default for copy jobs and press OK 17 Press the APPLICATION button located to the right of the touchscreen 18 From the APPLICATION screen select JOB MEMORY located in the top right corner 19 Press ENTRY located at the bottom of the job memory screen 20 A CHECK MODE screen should now appear verify that these setting are acceptable as copier default and press OK If settings are not acceptable return back to normal copy mode and change settings as desired and then continue programming starting at step 15 21 From the job memory screen press the down arrow and scroll to job memory 15 22 Select highlight 15 and press OK 23 Enter a name of your choice and press OK 24 Press OK to return back to normal copy mode Note To summarize programming the 7030 in this manner forces the copier to automatically recall job memory 15 when it initializes and auto resets All fax receptions will ignore job memory recall and only react to what s programmed into Key Operator mode copier initial settings Solution ID TAUS0613513EN Solution Usage 31 Description F35 3 during warm up Solution CAUSE Fuser heat roller temperature sensors TH1 and TH2 are not contacting the upper roller TH1 and TH2 must contact the heat roller an air gap between the sensors and the heat roller will adversely e
126. alize 3 Select Yes 4 Follow the remaining instruction on the display panel Solution ID TAUS0627894EN Solution Usage 0 Description FK102 Image is reduced an inch Solution CAUSE There is a header at the top of the page SOLUTION Approximately 1 2 an inch reduction will occur when the machine is set to its proper lead to trail and front to rear adjustment Solution ID TAUS0627902EN Solution Usage 0 Description FK101 Image is reduced an inch Solution CAUSE There is a header at the top of the page SOLUTION Approximately an inch reduction will occur when the machine is set to its proper lead to trail and front to rear adjustment Solution ID TAUS0627938EN Solution Usage 0 Description Part number for a pin extraction tool for the fuser connector Solution Pin extractor tool p n OOTL 3030 Solution ID TAUS0628042EN Solution Usage 0 Description DF314 when performing the RADF scanning density adjustment the original will not feed Solution CAUSE Incorrect original is being used SOLUTION In some cases a plain sheet of white paper is used for the adjustment rather than the white chart p n 13GL97100 If this is the case the paper must be an A4 size 210 X 297 mm which is the same size as the chart If the machine does not see A4 size the feeder will not feed the original It is Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 143 7030 recommended th
127. als Solution To enable disable APS recognition of A4 originals perform the following Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW on the touchscreen Select software dipswitch 7 2 using the arrow keys Program the desired APS response to A4 originals by touching ON or OFF on the touchscreen as follows OFF to enable APS recognition of A4 originals ON to disable APS recognition of A4 originals 6 Power the copier OFF ON to exit the 25 mode AUN Solution ID TAUS0615646EN Solution Usage 2 Description Black copy with multiple black lines in the lead to trail direction internal test prints are normal Solution CAUSE Misalignment of the V mirror causing improper reflection of light to the CCD unit SOLUTION To check the V mirror frame perform the following 1 Power the copier OFF 2 Remove the platen glass 26NA 6272 3 Thoroughly inspect the front and rear optics slide plates ensure that neither plate is bent downward Replace the front optics slide plate p n 26NA61560 and or the rear optics slide plate p n 26NA61551 as necessary Note See poor image quality sample Solution ID TAUS0615779EN Solution Usage 2 Description Can the DF314 pressure hinge be tightened Solution The DF314 hinge pressure can not be tightened Note If the DF314 feeder is not staying in the upright position correctly and is falling
128. anned through the DF314 3 When an RADF CB with original boot code 11 is installed in a DF314 mounted on a model 7020 7025 or 7030 the DF314 must be flashed to level 16 firmware file name DF314 16p exe 4 When an RADF CB with original boot code 11 is installed in a DF314 mounted on a 7020 7025 or 7030 and flashed with level 20 firmware the copies will be compressed reduced from lead to trail when scanned through the DF314 5 The RADF CB Boot codes can be identified based upon the ROM label attached to IC3 which is located above CN7 on the RADF CB ROM labels 13GL89013 or before Boot code 11 13GL89014 Boot code 20 6 See 7020 7025 7030 7035 Technical Bulletin 6 7 Refer to ADF serial number DF Control Board firmware version and model compatibility matrix 8 To view any PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 63 7030 Solution ID TAUS0614853EN Solution Usage 2 Description No power Display is completely blank Solution CAUSE The FK101 was installed prior to delivery causing a drain on the FAX Control Board battery SOLUTION Remove the FK101 kit and replace the FAX Control Board p n 26NA 9110 Solution ID TAUS061
129. as transmitted properly Solution CAUSE The FK101 will not sent a confirmation back to the PC once a transmission takes place When using PC fax the job is sent as a print job Once the job is sent to FK101 from the IP421 communication between the two units ceases SOLUTION The TX report will have to be printed to obtain verification of successful transmission To print out the fax report perform the following procedure 1 If not in the fax mode press the FAX MODE key 2 Press the APPLICATION key Press LIST PRINT Press TX report from the displayed items After making the selection press PRINT Press BACK to return to normal fax mode Oo Ww Solution ID TAUS0618481EN Solution Usage 0 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 123 7030 FK101 how to print all compulsory confidential received faxes at one time Solution The compulsory received faxes can only be printed or deleted one at a time Solution ID TAUS0618604EN Solution Usage 0 Description FK101 what time of day does the Communication Journal print when programmed to print daily Solution The Communication Journal will print at 9 00 AM when programmed to print daily Solution ID TAUS0618852EN Solution Usage 0 Description A manufacturing parts change has been made to the paper size detection sensor PS20 in the bypass tray Solution The manufacturing parts change was made to use the
130. at the white chart always be used Solution ID TAUS0628112EN Solution Usage 0 Description How to change the ECM master code Solution To change the ECM master code perform the following 1 Enter the 25 mode turn the machine ON while pressing the 2 and 5 keys Select 5 Password settings Select 2 User account E C M master key code set Enter your new Master Key code the master key code can be up to 8 numbers and then select SET Press Return Power the machine OFF ON to exit the 25 mode AARON Solution ID TAUS0628364EN Solution Usage 0 Description FS107 FNS NOT CONNECTED SELECTED MODE IS NOT AVAILABLE message when attempting to flash a new finisher CB Solution CAUSE The dipswitch settings of SW1 on the new finisher CB have not been set to match the dipswitch settings of the original finisher CB SOLUTION Program the dipswitch settings of SW1 on the new finisher CB to match the dipswitch settings of SW1 on the original finisher CB If the original finisher CB is not available set dipswitch 1 and 4 to ON and leave dipswitch 2 and 3 set to OFF SPECIAL NOTE Solution provided by Ron Lapham Coastal Business Solutions Solution ID TAUS0628734EN Solution Usage 0 Description Intermittent F51 06 code Solution CAUSE Failed write unit SOLUTION Replace write unit p n 26NA 6503 Note Before replacing the write unit ensure 24V DC for the polygon motor is present at CN22 pin 5 of the PRDB
131. aten APS to select 8 5x11R for 8 5x11R perform the following 1 Access the 25 mode turn the machine ON while pressing the 2 and 5 keys 2 Select SOFTWARE SW 3 Select SOFTWARE SW 21 5 4 Press the OFF button once The top of display should now indicate SOFTWARE SW 21 5 0 5 Power the machine OFF ON to exit the 25 mode Note This change to software switch 21 5 in the 25 mode will allow cause small size originals to be printed on 8 5x11R Solution ID TAUS0627079EN Solution Usage 1 Description How to program the number of copies for when an out of toner condition Toner low condition is displayed on the operation control panel Solution The following dip switches set in the 25 mode will correspond to the number of copies made after the TLD toner level detection detects that the machine needs toner and the message displayed to PLEASE ADD TONER DIPSW SETTINGS DESCRIPTION 4 0 4 1 0 0 after 0 copies 1 0 after 100 copies 0 1 after 200 copies 1 1 after 500 copies NOTE See solution 169264 to DISSABLE the copier after an additional number of copies for the message of PLEASE ADD TONER Solution ID TAUS0627218EN Solution Usage 1 Description Intermittent 41 01 codes occur in the morning Solution CAUSE The DCPS has failed SOLUTION Replace the DCPS p n 26NA84511 Solution ID TAUS0627291EN Solution Usage 1 Description DB409 folds the copy about six inches from the lead edge after installing the parts fro
132. ay the software total counter Solution To display the software counter press start on the keypad The following counters will be displayed 1 Total Count The total number of pages through the machine 2 Fax Tx Count The total number of transmitted fax pages 3 Fax Rx Count The total number of received fax pages 4 Printer Count The total number of printed pages Note The fax and printer counters are enabled when those options are installed Solution ID TAUS0613504EN Solution Usage 2 Description Roller support shaft on the plain base stand Item 950225 is breaking loose from the stand Solution CAUSE The roller support shaft was only welded on one end SOLUTION If you have experienced this issue please submit a new problem via the NSSG support web and E mail the Engineering department at Heuserp Konicabt com with the name and address of your Konica dealership or Branch office to coordinate plain base replacement Solution ID TAUS0613628EN Solution Usage 2 Description How to disable the Stamp feature in Application mode Solution To disable the Stamp feature Image Edit must be performed using the following steps 1 Press HELP 2 Press Key Op Mode 3 Press System copier 4 Press the down arrow to access the second page of choices 5 Press Appli Customize 6 Press Edit 7 Press Image Edit 8 Under Function select all features that are needed Select a feature and press ADD each time Do not
133. ayed in the result screen several seconds after initiating the L detect adjustment procedure Solution CAUSE The sensor on the TCSB is dirty resulting in improper output to the PRDB SOLUTION To clean the sensor on the TCSB perform the following Power the copier OFF Open the front door loosen the set screw and gently pull the developing unit out toward you Open the ADU door and open the conveyance unit Loosen the set screw and gently pull the drum unit out toward you until it stops Then tilt it slightly and remove it Remove the drum from the drum unit and thoroughly clean the sensor on the TCSB with a cotton swab and alcohol Replace the TCSB p n 26NA 9180 as necessary ARONA Solution ID TAUS0616061EN Solution Usage 6 Description REMOVE PAPER FROM FINISHER TRAY no finisher installed Solution CAUSE In 25 mode software switch 22 7 is set to a 0 SOLUTION To set software switch 22 7 to a 1 perform the following 1 Access to the 25 mode hold down the 2 and 5 keys at subswitch power on 2 Select 1 SOFTWARE SW 3 Using the up and down arrows scroll to software switch 22 7 4 Select ON 5 Power OFF ON the subswitch to return to normal copy mode Note The paper exit sensor assembly 2 p n 26NA 4920 which is the actuator for PS19 Exit limit detect has been abolished on all 7030 s starting with s n 26PE11669 Due to this change it is necessary to set software switch 22 7 to a 1 to disable the fu
134. ayed on the operation control panel DIPSW SETTINGS DESCRIPTION 42 43 4 5 0 0 1 after 100 copies 1 0 1 after 400 copies 0 1 1 after 700 copies 1 1 1 after 1000 copies Note These dip switches will only be effective when dip switch 4 5 is set to a 1 Solution ID TAUS0627483EN Solution Usage 0 Description In the memory switches what does 1 SHOT indication time mean Solution This switch setting determines the time duration 3 or 5 seconds for messages which are displayed for short periods and indicate special circumstances such as GROUP BUTTON CANNOT BE USED IN THIS MODE or NUMBER OF ORIGINALS SHOULD BE MAX IN STAPLE MODE Solution ID TAUS0627590EN Solution Usage 0 Description Part number for the charge cleaning shaft and cleaning knob block Solution The following item numbers have been added to the parts catalogs pages 26 and 27 Item 16 Charge CI Shaft p n 26NA25090 Item 17 Charge Cl Knob p n 26NA25091 block that shaft locks into Solution ID TAUS0627591EN Solution Usage 0 Description Part number for the charge cleaning shaft and cleaning knob block Solution The following item numbers have been added to the parts catalogs pages 26 and 27 Item 16 Charge Cl Shaft p n 26NA25090 Item 17 Charge Cl Knob p n 26NA25091 block that shaft locks into Solution ID TAUS0627709EN Solution Usage 0 Description Intermittent J13 codes Solution CAUSE Worn bushings or shaft holders on the f
135. be highlighted 12 Using the EDIT key change the setting to Time 13 Using the DOWN ARROW on the touch screen scroll down until RCV Signal Detect Time is highlighted 14 Using the EDIT key change the setting to 6 sec 15 Power the machine OFF ON Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 126 7030 Solution ID TAUS0619661EN Solution Usage 0 Description PLEASE LOAD 8 5x11 NORMAL PAPER message when printing 8 5x11 paper is loaded and when selected READY TO RESTART PRESS FORMFEED TO FORCE PRINTING is displayed Solution CAUSE ATS APS is disabled in the Key Operator mode SOLUTION To enable ATS APS perform the following Power the copier ON Press the HELP key Touch Key Ope mode on the touchscreen Touch 1 System copier on the touchscreen Touch the down arrow located on the lower left corner of the touchscreen Touch 12 Memory SW on the touchscreen Touch the down arrow located on the right side of the touchscreen five 5 times Auto tray switch will be highlighted Repeatedly touch EDIT until ON is displayed as the setting selection 8 Touch the down arrow on the right side of the touchscreen three 3 times ATS APS Bypass will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for the bypass or OFF ATS APS disabled for the bypass as desired by the customer 9 Touch the do
136. by pressing Start key Note 25 mode DIPSW15 6 0 Do not display message Do not stop machine Factory setting 25 mode DIPSW15 6 1 Displays message Stops machine 10 Incorrect size in Frame Erasure mode Current When Frame Erasure in Applications is used the image is copied in an incorrect position New Corrected 11 Image lack in Numbering function Current When R Bottom is set for stamp position in Specifications for Stamp and enlargement copy is made the number becomes missing New Corrected 12 Abnormal denominator in numbering for Sheet Cover Insertion mode Current In Sheet Cover Insertion Print function page mode the number of inserted pages is not added to the denominator Example When 5 originals and 3 sheets of inserted paper are used the number will be 1 5 2 5 8 5 New Corrected 13 Initialization of charging grid adjustment value at drum replacement Current When drum count is cleared at drum replacement charging grid adjustment value is not reset to factory setting New When drum count is cleared at drum replacement charging grid adjustment value is reset to factory setting 14 E89 4 Current When you press Start while holding the original in ADF mode and then press Stop E89 4 occurs in about 30 seconds New Corrected PRINTER FUNCTION 1 In Staple mode for printer J72 2 occurs Current In printer staple mode setting when the machine stops at output due to paper
137. ce Systems PA Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 105 7030 Solution ID TAUS0626802EN Solution Usage 1 Description Popping noise from Tray 1 and bypass Solution CAUSE Dirty paper feed shaft holder s SOLUTION Clean paper feed shaft holder s p n 466076020 Note Refer to 7020 7025 7030 Parts Catalog 1st Edition page 14 item 1 SPECIAL NOTE Solution provided by Dennis Volkart Consolidated Copier Services Solution ID TAUS0626813EN Solution Usage 1 Description DB409 intermittent J16 when feeding 8 5x11 from the LCT Solution CAUSE Wear within the paper feed unit SOLUTION Repair or replace the following 1 Wear within the paper feed unit p n 13HA 4000 causes the upper limit actuator to read incorrectly This places excessive pressure on the drive system Replace the paper feed unit as necessary 2 Loosen the four DB409 410 drive unit p n 13NE 1500 mounting screws push the drive unit upwards and to the right to provide maximum gear mesh for the drive gear p n 13HA77060 and idler gear p n 13HA77050 Retighten the four drive unit mounting screws 3 Replace the DB409 410 paper feed connecting roller 3 p n 13HA40020 shaft holders front and rear p n 26NA40820 and driving gear p n 13HA77060 4 Inspect the DB409 410 drive unit paper feed coupling gear B p n 26NA17490 paper feed coupling gear A p n 13HA77090 paper feed gear 2 assembly p n 26NA 1680
138. code is most likely attempting to identify a communication failure within the machine SOLUTION To reset memory to factory defaults perform the following 1 Enter the 25 mode power the machine ON while pressing the 2 and 5 keys Select Software SW Using the up down arrows scroll to address 3 4 All Memory Reset Select OFF Power the machine OFF Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys Enter 9 2 press the START key press the STOP CLEAR key Enter 0 9 6 press the START key press the STOP CLEAR key Enter 0 9 3 and press the START key 10 Power the machine OFF ON Note When the memory board is initialized all data is deleted ONMNAARYWN Trademark ownership information Solution ID TAUS0611230EN Solution Usage 2 Description Unable to install ADU lock claw p n 26NA50080 Solution CAUSE The ADU lock claw p n 26NA50080 is an original style 7020 lock claw and will not fit on 7030s SOLUTION Order part number p n 26NA50960 for the 7030 The claw mounts on the D cut shaft and is held in place with a screw Notes 1 Only order part number 26NA50080 for early production 7020s with the original style ADU lock claw The claw mounts onto the shaft with a set pin and is held in place with an E clip 2 The ADU lock claws are NOT interchangeable 3 The latest 7020 7030 Parts Catalog 5 2000 only lists the new style ADU lock claw p n 26NA50960 4 The original 7020 Parts
139. codes can be identified based upon the ROM label attached to IC3 which is located above CN7 on the RADF CB ROM labels 13GL89013 or before Boot code 11 13GL89014 Boot code 20 3 See 7020 7025 7030 7035 Technical Bulletin 6 Solution ID TAUS0614796EN Solution Usage 3 Description FS107 PLEASE CLOSE FINISHER FTONT DOOR message is misspelled Solution CAUSE Firmware bug SOLUTION Flash the 7030 with the latest firmware System control firmware level 32 and Image processing firmware level 29 Note This firmware can be downloaded from Konica s Web site Log onto Konica NSSG Web Support and select the Download EPROMs link 7030 EPROM files is located under EPROMs for low volume copiers The System control file name is 7030 m32p exe PC file and the Image processing file name is 7030 i29p exe PC file Solution ID TAUS0614987EN Solution Usage 3 Description Drum carriage recycler agitator shaft part availability Solution The drum carriage recycler agitator shaft p n 26NA20551 is now available as a separate part This shaft is located next to the spiral recycler shaft within the cleaning section of the drum carriage The agitator shaft is square and has a strip of mylar attached to two sides Note This shaft is shown in the illustration on page 24 of the 7020 7025 7030 12 2000 parts catalog Solution ID TAUS0615041EN Solution Usage 3 Description 8 5x11R paper installed in the bypass tray is detected as 8 5x5 5 Co
140. confirmation that OmniPage Pro 11 connected successfully to the scanner click Next to continue 9 The wizard prompts to let you know that it is preparing to do a sample scan 10 It is recommended to check the Skip Test check box The new patch or patches that have installed will contain the configuration information for the scanner so testing is not necessary 11 Select the type of scanner After installing the patches the Flatbed with ADF checkbox options should be checked This should be automatically detected but if not place a check in the box overriding the setting 12 A confirmation appears that it has completed the first stage of the scanner setup 13 The scanner will now proceed through three test scans black and white color and grayscale As stated previously it is recommended to click on the Skip Test check box for each of the tests 14 Click on Finish The scanner is set up by the Scanner Wizard Make sure to click on the Finish button otherwise the hint file will not be updated to reflect the changes configured by running the Scanner Wizard Multiple pages can now be scanned into OmniPage Pro 11 Note If using the Microsoft Windows NT operating system have the Text To Speech engine installed before the installation of the patches In case the speech engine is not installed install it manually following these steps a Shut down all Windows programs This is accomplished in Task Manager under the Applications
141. cript driver perform the following Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 71 7030 From the document to be printed select file then print from the file menu Select properties in the print driver dialog box Check the password check box In the ID box of the Password Setting dialog box enter the ECM user account number Enter any numeric password up to 8 digits in the password box Select OK Make any additional desired changes to the print driver and select OK Select OK to print the document On the operation panel of the machine press the Scan Print button 10 Press Password Print on the LCD touch screen 11 Enter the ECM user account number in the User ID space using the numeric keys on the touchscreen 12 Press OK 13 Enter the same numeric password that was entered in the print driver using the numeric keys on the touchscreen 14 Select the number of the job to be printed and press the print button Note The print job will not be printed until the matching password is entered at the main body The password print feature will increment the ECM user account ONO OV ON Solution ID TAUS0623215EN Solution Usage 2 Description COPYING IN PROGRESS message is continually displayed and the control panel is locked up after outputting a job using the watermark stamp date time and numbering features Solution This problem has been reviewed by the Engineering Depa
142. cription Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 118 7030 How to program APPLICATION options Solution To program APPLICATION options perform the following 1 From the normal Copier mode press the HELP button located to the right of the touch screen Press the KEY OPE MODE located in the lower left corner of the touch screen Enter the 4 digit key operator passcode if prompted Select 1 System Copier Select 14 Appli Customize to display the Application Customize Screen Select EDIT Select FILE EDIT or IMAGE EDIT In the File Image Edit Customize Screen select highlight the application function key on the right of the touch screen and select ADD To cancel a selection made select highlight the application on the left of the touch screen and select DEL 10 Press OK to complete the settings 11 Press Return on this screen and the next two screens to exit the key operator mode OND ORON Solution ID TAUS0615682EN Solution Usage 0 Description Book Copy sets are stapled Incorrectly Solution CAUSE The steps to perform the Book Copy application are not being done in the correct order SOLUTION To perform the Book Copy application steps in the correct order perform the following 1 Select 8 5x11 1 2 and 1 00 lens 2 Select Applications and then Book Copy 3 Select Front Cover full scan 4 Press OK twice 5 Select Output 6 Touch Sta
143. cription DB209 J92 0 when copying curled paper Solution CAUSE When paper with a large curl if fed from the DB209 the paper may touch the rib of the Guide part Middle resulting in a jam J92 0 SOLUTION Mylar guide sheets have been established that can be installed on Guide part Middle p n 13HA 1130 that aid in paper feeding Install two 2 guide sheet 3 mylars p n 13HA10560 if these errors occur Applicable machine serial number are 13GU09718 onwards Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 125 7030 Solution ID TAUS0619360EN Solution Usage 0 Description Part number information for the fixing sensor mounting bracket s not listed in the Parts Catalog Solution Fixing sensor mounting bracket p n 26NA53150 Solution ID TAUS0619459EN Solution Usage 0 Description FK102 E86 04 error when receiving Solution CAUSE After receiving a dial in telephone call the external TEL was off hooked and a R79 error occurred on the next data reception This problem has been recognized with FK 102 firmware level 10 and 11 SOLUTION Upgrade FK102 firmware to level 12 Solution ID TAUS0619468EN Solution Usage 0 Description FK102 R77 error when receiving JBIG files Solution CAUSE The process for reception data completes before the page end command is received This problem has been identified with FK102 firmware level 11 SOLUTION Upgrade the FK102 firmware to level 12 Note Wi
144. ction will cause excessive drive binds to M303 and M302 SOLUTION The diameter of the roller part of the paper exit roller Driving release roller B has been reduced from 14mm to 13mm The new part number of the Driving release roller B is p n 13GL45161 Notes 1 The color of the roller part on the new style the Driving release roller B is black old style is white Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 88 7030 2 The new style Driving release roller B has been installed in production DF314 s s n 13GL67168 and above 3 Refer to the DF314 parts catalog 3 2001 page 10 item 11 for part location Solution ID TAUS0616065EN Solution Usage 1 Description Main body parts update to the paper exit sensor assembly 2 p n 26NA 4920 Solution The paper exit sensor assembly 2 p n 26NA 4920 which is the actuator for PS19 Exit limit detect has been abolished on all 7030 s starting with s n 26PE11669 This sensor was originally installed to count the number of exited copies which would then trigger a display message to REMOVE PAPER FROM THE FINISHER TRAY when the exit tray reached its capacity Due to this parts change it is necessary to set software switch 22 7 to a 1 to disable the function of PS19 Exit limit detect PS3 Paper exit is now used to count exited copies Solution ID TAUS0616068EN Solution Usage 1 Description Erratic operation when using the repeat mode or photo mode Solu
145. cts acrobat readstep2 html Trademark ownership information Solution ID TAUS0650897EN Solution Usage 0 Description DB211 J13 J16 Solution See Bulletin Number 5248 for details Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 150 7030 Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0651043EN Solution Usage 0 Description FK102 not recognized by the main body Solution CAUSE The FK102 has been disabled by the faulty part isolation in the 25 mode SOLUTION To enable the FK102 perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while simultaneously pressing the 2 and 5 keys Select option 1 SOFTWARE SWITCH Scroll to dipswitch 19 1 Set to 0 by selecting OFF Power the copier OFF ON using SW1 Main power switch to return to normal copy mode Oo WN Solution ID TAUS0651056EN Solution Usage 0 Description Machine indicates a copy count of 2 copies after pressing auto reset Solution CAUSE There is a Job programmed in Job memory number 15 When a job is stored in Job memory number 15 i e incoming fax s exit to tray 2 copies exit to tray 1 it will act as the default setting wh
146. cument printed using that print driver will increment the ECM user account unless the user ECM account is cleared from the dialog box NOOR WN Solution ID TAUS0623639EN Solution Usage 1 Description F28 02 displayed while copying Solution CAUSE A failed T S Transfer Separation corona unit SOLUTION Replace the T S unit p n 26NA 2601 Solution ID TAUS0623665EN Solution Usage 1 Description FK101 how to have received faxes held in memory and printed later as necessary Solution To hold received faxes in memory use Compulsory Memory Reception To set up Compulsory Memory Reception perform the following 1 Select copy mode and press the help key 2 Select Key Ope Mode 3 Enter 4 digit key operator password if necessary Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 102 7030 4 Select Fax 5 Select Function Set 6 Select Compulsory mem Rx 7 Select On 8 Enter a numeric password up to 4 digits in length 9 Select OK 10 Power the machine OFF ON To retrieve the documents held in memory perform the following 1 Press the Fax button to display fax basic screen 2 Press the Application button 3 Select file print on the touch screen 4 Select Compulsory memory 5 Select OK 6 Enter the password 7 Select the fax to be printed 8 Select Print Note A hard drive is not needed to use Compulsory Memory Reception Solution ID TAUS0623839EN Sol
147. d to either leg of ICP1 and check for 24V DC f If voltage is present check the other leg of ICP1 g If voltage is missing on either side of ICP1 replace the scanner driver board p n 26NA 9052 Note If the machine has an IP controller or a FAX kit installed a SCANNER FAILURE message will occur If the IP and FAX kit are disconnected from the machine F41 1 code will be indicated Verify all 24V DC loads to frame ground and check for any broken or pinched wires Solution ID TAUS0613627EN Solution Usage 8 Description FK101 how to change the maximum limit of redials Solution To change the maximum limit of redials perform the following 1 While in the Copier mode press the Help button 2 Press Key Ope Mode on the LCD 3 Press 2 Fax on the LCD 4 Press the Special Set button 5 Enter 9272 6 Press Function Parameter Setting button 7 Press Machine Setting button 8 Enter address 0E0144 from the touchscreen 9 Press the Data button 10 Enter the following data for the maximum number of redials 0 through 7 00000000 00000001 00000010 00000011 00000100 00000101 00000110 11 Press the Confirm button 12 Press the Return button 13 Power copier OFF ON both switches ankWN O To change the number of redials perform the following 1 While in the Copier mode press the Help button 2 Press 2 Fax button Copyright 2007 Konica Minolta Business Solutions
148. d write unit SOLUTION Replace the write unit p n 26NA 6503 Note Before replacing the write unit ensure that the drum developer charge corona and T S corona have been cleaned replaced or determined to be working properly Solution ID TAUS0622519EN Solution Usage 0 Description FK101 how to set the FK101 to receive all incoming fax sizes onto 8 5x11 size paper Solution The Rx paper selection setting needs to be set to 8 5x11 fixed To set the Rx paper selection setting perform the following 1 Select copy mode and press the help key Select Key Ope Mode Enter 4 digit key operator password if necessary Select Fax Select Tx Rx Mode Set Using the scroll down arrows scroll down until Rx Paper Selection is highlighted Press edit until 8 5x11 fixed is displayed Power the machine OFF ON Qo AT OI OT G O Solution ID TAUS0622573EN Solution Usage 0 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 133 7030 Description Jamming or varying lead edge from all paper trays Solution CAUSE Worn or dirty resist clutch SOLUTION Replace the resist clutch p n 26NA82010 Solution ID TAUS0622580EN Solution Usage 0 Description Jamming from all paper trays Solution CAUSE No 24V DC to the resist loop clutch p n 26NA82010 due to a failed ICP11 on the PRDB SOLUTION Check ICP11 for 24V DC and replace the PRDB p n 26NA 9022 as necessary Solution ID TAUS0622697EN
149. de of the machine Note Clean dust proof filter for the cooling fan every PM 100 000 copies Solution ID TAUS0620276EN Solution Usage 3 Description Grey background on copies prints and internal test charts Solution CAUSE Incorrect toner is installed Model 7035 7022 7130 toner can be incorrectly installed in the model 7030 The 7020 7025 7030 toner bottle can be identified by the two grooves in the bottle there is one large groove on the top at twelve O clock and a smaller groove on the left side at seven O clock SOLUTION Purge supplies from the toner supply unit drum carriage and developer unit Install correct toner PCUA 950236 and developer PCUA 950237 and then perform the L detect adjustment SPECIAL NOTE Solution provided by Erich Krausse KBT Ft Lauderdale Solution ID TAUS0622344EN Solution Usage 3 Description DF314 OPEN RADF AND CHECK ORIGINAL message at power up Solution CAUSE The copier initial mode is not set to RADF SOLUTION To set the copier initial mode to RADF perform the following 1 Power the copier ON 2 Press the HELP key 3 Touch Key Ope mode on the touchscreen Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 52 7030 Touch 1 System copier on the touchscreen Touch 2 Copier Initial on the touchscreen Touch 1 COPY MODE on the touchscreen Touch RADF on the touchscreen Touch OK on the touchscreen Touch RETURN three
150. der Macintosh OS9 Solution Please perform the procedures mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 160
151. downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0625856EN Solution Usage 0 Description How to program Auto Tray Switching ATS Solution To program ATS perform the following 1 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 2 Select copy mode and press the help key 3 Select Key Ope Mode 4 Enter the 4 digit key operator password if necessary 5 Select Memory SW 6 Using the up down arrows scroll down until Auto Tray Switch is selected 7 Press Edit until ON is displayed 8 Using the up down arrows scroll down again until ATS APS for the desired paper tray Bypass Tray 1 Tray 2 Tray 3 Tray 4 is highlighted 9 Press Edit until ON is displayed 10 Power the machine OFF ON to return to the normal copy mode Solution ID TAUS0625890EN Solution Usage 0 Description How to disable platen AMS Solution To disable platen AMS perform the following 1 Power the copier OFF 2 Access the Key Operator Mode power the copier on while pressing the HELP key 3 Touch 1 System copier on the touchscreen 4 Touch the down arrow located on the lower left corner of the touchscreen Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 138 7030 Touch 12 Memory SW on the touchscreen To
152. dstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623585EN Solution Usage 0 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 135 7030 When setting mixed original mode to default ON at power up PLEASE CLOSE RADF UNIT message is displayed when the RADF is raised for scanning or platen copying Solution CAUSE Software dipswitch 11 0 is OFF SOLUTION Set Software dipswitch 11 0 ON To set software dipswitch 11 0 perform the following Access the 25 mode power the copier ON while pressing the 2 and 5 keys Select SOFTWARE SW Using the up down arrows scroll to software switch 11 0 Select ON Power the copier OFF ON to return to normal copy mode IAUN Solution ID TAUS0623626EN Solution Usage 0 Description Dust proof cover for Lower Paper Feed Unit now available Solution To shield the torque limiters of the double feed prevention rollers located in the lower paper feed unit from dust that drops from above a dust proof cover mylar sheet is now affixed to the lower paper feed PF unit frame directly above the double feed DF prevention mechanism See 7020 7022 7025 7030 7035 7130 7135 Technical Bulletin 14 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat rea
153. dstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623691EN Solution Usage 0 Description The paper size detection dials are not registering the correct paper sizes on the operation panel Solution CAUSE Corrupt data in the NOVRAM SOLUTION Reinitialize the NOVRAM To reinitialize the NOVRAM perform the following 1 Enter the 25 mode power the machine ON while pressing the 2 and 5 keys 2 Select Software SW 3 Using the up down arrows scroll to address 3 4 All Memory Reset 4 Select OFF 5 Power the machine OFF 6 Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys 7 Enter 9 2 press the START key and then the STOP CLEAR key 8 Enter 0 9 6 press the START key and then the STOP CLEAR key 9 Enter 0 9 3 and press the START key 10 Power the machine OFF ON Solution ID TAUS0623740EN Solution Usage 0 Description Unable to copy from the platen A constant Align Original on RADF Unit message is displayed Solution CAUSE PS304 RADF open close detect PS is continuously being actuated SOLUTION Inspect PS304 actuator for any obstructions i e tape sticky notes etc Solution ID TAUS0623886EN Solution Usage 0 Description DF314 Paper feed tray shape change Solution See DF314 Technical Bulletin 2 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be dow
154. e 0 Description ADU door handle cover now available to prevent ADU lock claw damage Solution A cover for the ADU door handle is now available to prevent the handle from being held open while closing the door which in turn will help prevent the ADU lock claws from being damaged See 7020 702577030 7035 Technical Bulletin 8 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0616243EN Solution Usage 0 Description Test Synopsis to verify that Equitrac PrintLog Professional version 4 0 19 accurately tracks print jobs and does not adversely affect print output when used in conjunction with the current Konica IP units and associated main bodies and print drivers Solution Test Synopsis results Note To view the above link Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0616261EN Solution Usage 0 Description Test Synopsis for Create form Create form Server and Create print printing sample forms data and a custom form data from Microsoft Windows 98 Wind
155. e 1 Description FK101 unable to receive faxes Solution CAUSE Closed area RX is set to ON SOLUTION To program Closed area RX to OFF perform the following 1 Power the copier ON Press the HELP key Press Key ope mode on the touchscreen Press 2 FAX on the touchscreen Press Special set on the touchscreen Using the numeric key pad enter 9272 for password Press OK on the touchscreen Press Function parameter setting on the touchscreen Press System on the touchscreen 10 Press the down arrow on the right side of the touchscreen until Closed area RX is highlighted in dark blue 11 Press EDIT on the touchscreen to change the setting to OFF OHNAARWN Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 96 7030 12 Press BACK three 3 times 13 Press CANCEL one 1 time 14 Press BACK one 1 time 15 Press RETURN one 1 time to return to the normal copy mode Solution ID TAUS0619955EN Solution Usage 1 Description F46 11 at power up Solution CAUSE The exposure lamp failed SOLUTION To check the exposure lamp perform the following 1 Access the 47 mode power the machine ON while holding down on the 4 and 7 mode output code 00 2 Press the Copy button and see if the exposure lamp comes ON 3 If the exposure lamp does not come ON replace the exposure lamp p n 26NA83010 Solution ID TAUS0619958EN Solution Usage 1 Description F46 10
156. e APPLICATIONS key 2 Press SPECIAL ORIGINAL 3 Select the appropriate orientation NORMAL 1 2 Upside Down or 2 1 Upside Down and press OK Solution ID TAUS0615223EN Solution Usage 3 Description Platen APS is selecting incorrect paper sizes Solution CAUSE The platen glass is soiled dirty and interfering with the platen APS detection process Platen APS is detected by the combination of the ON OFF state of PS17 APS sensor 1 PS18 APS sensor 2 and the detect signal from the CCD sensor on the ADB A D conversion board SOLUTION Thoroughly clean both sides of the platen glass with glass cleaner Note Isopropyl alcohol can be used to remove any stuck on debris such as white correction fluid or pen ink Solution ID TAUS0615394EN Solution Usage 3 Description Intermittent F46 11 while copying and faded copies Solution CAUSE The V mirror assembly Mirror mount plate 2 assembly is bent and binding on the Lens cover SOLUTION Replace the V mirror assembly Mirror mount plate 2 assembly p n 26NA 6191 Solution ID TAUS0615455EN Solution Usage 3 Description F46 11 shortly after power up Solution CAUSE The platen glass is not properly positioned which results in a failed white reference reading from the white reference plate attached beneath the glass stopper plate Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 49 7030 SOLUTION To inspect the white reference sheet perform the
157. e machine automatically to an email addresses list Solution Automatic email of received incoming PC FAX documents is not available on this machine As a workaround on machines equipped with an IP hard drive PC FAX documents are stored by default in box 0000 on the IP unit hard drive Using third party software these documents can then be emailed after they are downloaded to a workstation in a semi automatic or fully automatic mode Semi automatic user interaction required email forwarding can be accomplished using Konica Minolta ScanTrip The documents can be polled automatically and simultaneously deleted from the IP unit hard drive to a workstation using ScanTrip then forwarded by a user to email recipients Automatic email forwarding can be accomplished using Konica Minolta DocuBreeze The documents can be polled and simultaneously deleted from the IP unit hard drive to a workstation then passed onto the users email by DocuBreeze to be forwarded to email recipients provided Docubreeze is configured to perform this action Trademark ownership information Solution ID TAUS0626137EN Solution Usage 0 Description COPY IN PROGRESS message when using the RADF only Platen copying and internal tests print normally Solution CAUSE The machine s memory has become corrupt SOLUTION Reset the machine to factory defaults To reset memory to factory defaults perform the following 1 Enter the 25 mode power the machine ON while p
158. e operation panel Place the first stack of originals in the RADF Enter the destination fax number Press the scan button on the fax touch screen If more originals need to be sent reload the RADF and press scan again When all originals have been scanned press the start button to send ORAON Solution ID TAUS0621281EN Solution Usage 0 Description FK102 how to send more than 50 originals the limit of the RADF Solution To send more than 50 originals perform the following 1 Depress the fax button on the operation panel Place the first stack of originals in the RADF Enter the destination fax number Press the scan button on the fax touch screen If more originals need to be sent reload the RADF and press scan again When all originals have been scanned press the start button to send OJAN Solution ID TAUS0621314EN Solution Usage 0 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 130 7030 MSDS Material Safety Data Sheets Information 7030 Solution Developer MSDS Drum MSDS Toner MSDS Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621337EN Solution Usage 0 Description Key Counte
159. ect LIST OUTPUT MODE 8 Scroll to Protocol auto print 9 Press EDIT to change set value to OFF 10 Power OFF ON the sub switch SW2 to return to normal copy mode Solution ID TAUS0601219EN Solution Usage 1 Description Part numbers for the optional external key counter Solution The following are the part numbers for the optional external key counter Key counter p n U181 1010 Receptacle p n U021 0020 Solution ID TAUS0608353EN Solution Usage 1 Description System Configurator 7030 Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 74 7030 7030 System Configurator Solution ID TAUS0609101EN Solution Usage 1 Description FK101 how to disable the modem speaker Solution To disable the speaker perform the following Access the Key Operator Mode press HELP then touch Key Ope mode at the left front of touch screen and then enter Password if necessary Touch 2 FAX from the Key Operator Mode screen Touch Line parameter set from the Fax initial setting menu screen Use the UP and DOWN arrows to select Line Monitor Audio Touch EDIT to switch from ON to hear transmissions or OFF based on customer demand AUN Solution ID TAUS0609141EN Solution Usage 1 Description FK101 how to print out various fax reports and listings Solution To print out various fax reports and listings perform the following procedure 1 If not in the fax mode press the FA
160. ed set by 90 upon exit provided 8 5x11 is installed in one paper and 8 5x11R is loaded in another paper tray Solution ID TAUS0609504EN Solution Usage 1 Description J20 4 only when making copies in the 1 2 or 2 2 mode Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 75 7030 CAUSE The jumper for the copy vendor connection is loose When the ADU gate solenoid SD5 actuated the vibration caused the copy vendor connection to open signifying a stop signal SOLUTION Reform the jumper on the copy vendor to allow proper contact with the connector Solution ID TAUS0609777EN Solution Usage 1 Description FK101 what paper size can the FK101 use to print the received image Solution The FK101 can receive on 8 5x11 8 5x14 or 11x17 paper depending on how it is configured The default setting is to allow the FK101 to automatically select the paper size that is closest to the original size See page 5 54 and 5 55 in the FK101 User s Reference Guide Solution ID TAUS0609787EN Solution Usage 1 Description Does a parallel printer cable come with the either the 7030 or IPO11 Solution An IEEE 1284 Centronics parallel printer cable is required and is not included with the 7030 or IP011 The cable can be purchased locally Trademark ownership information Solution ID TAUS0609867EN Solution Usage 1 Description How to program the machine to display magnification ratios for the Preset Magn
161. els 7020 and 7030 The DB410 LCT drawer base is compatible with models 7020 7022 7025 7030 7035 7130 7135 Solution ID TAUS0616837EN Solution Usage 3 Description FK101 can unauthorized network access be accomplished through the fax unit Solution Unauthorized network access cannot be accomplished through the fax unit The FK101 supports facsimile protocols T4 T30 and can not interpret the different protocols utilized in a network environment Solution ID TAUS0617647EN Solution Usage 3 Description Code 0004 occurs when running L Detect Solution CAUSE A wire on the TDS sensor is broken SOLUTION Remove the developer unit and inspect the TDS sensor wires to see if they are pinched or broken Solution ID TAUS0617673EN Solution Usage 3 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 50 7030 Description Test patterns are light or blank in the 36 mode Solution CAUSE The Overall halftone density test pattern is set to a 0 white SOLUTION Set the Overall halftone density test pattern to 255 black To set the Overall halftone density test pattern to 255 black perform the following 1 Access the 36 mode power the machine OFF ON while holding the 3 and the 6 keys Press 5 Density adj Press 1 Print density adj Highlight NO 01 Using the touchscreen key pad enter 255 Press SET Press Return Power machine OFF ON o NOONAN Solution
162. elt SOLUTION See Bulletin Number 5005 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0641462EN Solution Usage 0 Description F89 01 at power up Solution CAUSE Loose connector on the main CB Note The 7020 Service Manual gives the following cause for this error Copy sequence error Error in job object pointer Could not get page control object for some reason SOLUTION Disconnect reconnect all connectors on the main CB Solution ID TAUS0641862EN Solution Usage 0 Description FK101 E89 94 code and machine is flashing ON and OFF Solution CAUSE Communication error file access error Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 147 7030 SOLUTION Remove the FK and disconnect battery CN403 for 10 minutes and reconnect and re install the FK If this does not resolve the problem replace the main fax board p n 13FQ9010 Solution ID TAUS0641866EN Solution Usage 0 Description FK102 E89 94 code and machine is flashing ON and OFF Solution CAUSE Communication error file access error SOLUTION Remove the FK and disconnect battery CN403 for 10 minutes and reconnect and re install the FK If this does not resolve the
163. emove the drum assembly and check the cleaning blade Add setting powder to the cleaning blade and drum and then reassemble the drum assembly Solution ID TAUS0618287EN Solution Usage 2 Description Can not initialize the memory board Solution CAUSE The memory board cannot be initialized with the All Memory Reset setting set to INVALID 1 SOLUTION Before initializing the memory board set the All Memory Reset setting to VALID 0 To set the All Memory Reset setting to VALID 0 and initialize the memory board perform the following 1 Enter the 25 mode turn the machine ON while pressing the 2 and 5 keys 2 Press 1 Software SW 3 Select Software SW 3 4 All Memory Reset Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 67 7030 4 Select OFF 5 Select RETURN 6 Power the machine OFF ON to exit the 25 mode 7 Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys 8 Press 0 9 2 START The out message in the display will change from NOW to FIN when the initialization is complete Note When the memory board is initialized all data is deleted Solution ID TAUS0618375EN Solution Usage 2 Description F23 01 at power up Solution CAUSE CN932 in the drum carriage is loose resulting in a loss of 24V DC to the PCL pre charge lamp SOLUTION To verify the operation of the PCL pre charge lamp perform the following 1 Power the copier OFF 2 Acc
164. en pressing Auto reset SOLUTION A simple test to see if this is the case would be to turn OFF job memory recall in the Key op mode under the Memory SW settings If this solves the problem delete the job in the Key op mode under Lock Job memory and then re enter the job with the correct amount of copies Solution ID TAUS0651172EN Solution Usage 0 Description DB411 J13 J16 Solution See Bulletin Number 5248 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0651180EN Solution Usage 0 Description Change of the tension plate A B and C combined Solution See KOM060398 pdf for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0651388EN Solution Usage 0 Description J92 Change of the guide part lower Solution See KOM060484 pdf for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat re
165. en stays at the Konica screen Solution CAUSE The FK101 Fax Kit has failed SOLUTION Replace the FK101 Item 950227 as needed Solution ID TAUS0609786EN Solution Usage 0 Description FK101 can two phone lines be connected to the fax kit for faxing Solution The fax kit has only one phone line connection to allow the transmission and receiving of faxes Solution ID TAUS0609890EN Solution Usage 0 Description Can the 7030 be used as a printer without an IP011 or IP421 installed Solution The IP011 or IP421 must be installed to use the model 7030 as a printer The serial connector on the right side is for future KRDS use The parallel connector on the right side is for the ISW interface Solution ID TAUS0609892EN Solution Usage 0 Description FK101 how to program the fax name Fax ID and telephone number Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 112 7030 Solution To program the fax name and telephone number perform the following 1 Press Help Button Press Key Ope Mode button Press 2 Fax button Press FAX ID name entry Enter the telephone number of the fax machine Press NAME and enter the desired name Press OK twice BACK and then RETURN NOaRWN Solution ID TAUS0609971EN Solution Usage 0 Description With the Auto Start feature enabled every time the platen cover is lifted a copy is made whether a document is on the platen glass or not Solution CAUS
166. eplace gear s as necessary Solution ID TAUS0615362EN Solution Usage 1 Description FK101 how to program the Communication Journal Solution To program the Communication Journal perform the following 1 Access the Key operator mode press the help key help mode will be displayed 2 Press Key ope mode located in the lower left hand corner key operator mode will be displayed Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 85 7030 Press 2 Fax fax initial setting menu will be displayed Press Report output set report output mode will be displayed Communication Journal is the first option displayed Press edit until desired setting is displayed Setting ranges are OFF or Daily or 100 Daily Press BACK to exit to Fax initial setting menu Press BACK to exit to the key operator mode Press return to exit to the main copy screen SOND op wo Solution ID TAUS0615388EN Solution Usage 1 Description FS107 how to disable the STAPLE and SORT feature in the OUTPUT mode Solution To disable the STAPLE and SORT feature in the OUTPUT mode perform the following Access the 25 mode power the copier ON with SW2 on the operation panel while pressing the 2 and 5 keys Select option 1 SOFTWARE SWITCH Scroll to software dipswitch 20 4 Press the ON button once The top of the display should now indicate SOFTWARE SW20 4 1 Power the copier OFF ON to return to nor
167. eptember 2007 132 7030 Solution ID TAUS0622191EN Solution Usage 0 Description DB410 intermittent J82 Solution CAUSE The actuator for jam detect 2 photosensor PS105 is out of position and sticking on the clear plastic paper guide numbered 7 SOLUTION Reposition the actuator on PS105 to prevent it from contacting the paper guide Solution ID TAUS0622416EN Solution Usage 0 Description How to manually set the copy density lighter or darker Solution To manually set the density lighter or darker perform the following 1 Access the Key ope mode press the HELP button and select the Key Ope mode in the lower left corner of the touchscreen 2 Scroll to 12 Memory SW Scroll to AUTO RESET effect and press EDIT to change the setting to Initial Setting Press RETURN to return to the main menu Press 2 Copier Initial Press 2 Density Press the desired Lighter or Darker setting and press OK Press RETURN three times to return to the main copy screen ANODOaKRW Solution ID TAUS0622435EN Solution Usage 0 Description F23 1 at power up Solution CAUSE The PCL connector is disconnected or the PCL has failed SOLUTION Ensure the PCL connector is connected or replace the PCL p n 26NA 2510 Solution ID TAUS0622507EN Solution Usage 0 Description Partial light or faded copies from lead to trail edge prints and internal test charts are normal density Solution CAUSE Faile
168. er voltage readings are observed the PRDB is working correctly 6 Reseat all the connectors on the write unit Replace the write unit p n 26NA 6500 as necessary Note the polygon motor is not available as a separate part If this component fails an entire write unit assembly p n 26NA 6500 should be ordered Solution ID TAUS0613691EN Solution Usage 13 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7030 How to reset an F34 F35 or F36 code Solution To clear the code perform the following 1 Turn the machine OFF Enter the 25 mode turn the machine ON while pressing the 2 and 5 keys Select 1 Software Switch Setting Use the arrows on the LCD to select dipswitch 3 1 Touch the OFF key on the LCD to change the data to 0 Press RETURN Power the machine OFF ON to exit the 25 mode NOAA WN Solution ID TAUS0614120EN Solution Usage 5 Description How to program ATS APS for each paper tray Solution SOLUTION To program ATS APS for each paper tray perform the following 1 From the normal Copier mode press the HELP button located to the right of the touch screen Press KEY OPE MODE located in lower left corner of the touch screen Press 1 System Copier Press the DOWN arrow located on the lower left corner of the touch screen to access the second page of Key Operator Mode selections Press 12 Memory SW Press the DOWN arrow located in the lower left corner
169. er and the meter reading These submissions will allow proper tracking of field impact 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623917EN Solution Usage 2 Description Intermittently the front and rear of the copy is deleted leaving 2 inches of copy down the middle of the copy Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 72 7030 CAUSE There was a loose connection at the PRCB MCB or write unit SOLUTION Reseat all connectors at the PRCB MCB and write unit Solution ID TAUS0624155EN Solution Usage 2 Description F51 06 displayed at power up Solution CAUSE A loss of 24V DC to CN22 pin 5 on the PRCB printer control board due to an open ICP11 SOLUTION Check CN22 pin 5 for 24V DC To check CN22 pin 5 perform the following 1 Remove the back panel from the machine and the IP432 support panel to gain access the PRCB Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys Locate CN22 in the lower right hand corner of the PRCB Set your meter to 200V DC and place you black meter lead to frame ground Place your red meter lead to pin 5 of CN22 and check for 24V DC If 24V DC is not present at CN22 pin 5
170. er right corner of the fax mode LCD display When the machine is finished printing the fax it will switch to Copy Mode and print the original that was scanned Solution ID TAUS0609918EN Solution Usage 2 Description How to reset the PM count date Solution To reset the PM count and date perform the following 1 Power the copier ON while pressing the 2 and 5 keys Press 2 PM COUNT CYCLE Press 1 PM COUNT reset Press Yes to reset the PM count Enter the PM start date using the numeric keys Press Set and then Return Power the copier OFF ON to exit the 25 mode ALOI G1 GON Solution ID TAUS0610138EN Solution Usage 2 Description Erratic paper size detection by all paper trays Solution CAUSE The wiring to the drawer base is pinched by the cord cover SOLUTION Remove the cord cover p n 12HA12150 and ensure that the wiring is routed to the right side away from the square hole in the metal plate on the cord cover Repair replace the damaged wiring p n 13HA90010 as needed Solution ID TAUS0610179EN Solution Usage 2 Description J97 1 when copying second side Solution CAUSE The ADU door is not completely closed SOLUTION After clearing jam close ADU door completely Note Ifthe ADU door is closed with ADU guide open the rib on the fixing guide may be damaged Solution ID TAUS0610242EN Solution Usage 2 Description When reconnecting the 7030 main body to a drawerbase the positioning may be inco
171. er spilling out of the developer unit Solution CAUSE The TDS toner density sensor wiring pinched and shorted to ground SOLUTION Repair the wiring and replace the TDS p n 26NA88040 as needed Solution ID TAUS0628360EN Solution Usage 3 Description FS107 FNS NOT CONNECTED SELECTED MODE IS NOT AVAILABLE message when attempting to flash a new finisher CB Solution CAUSE The dipswitch settings of SW1 on the new finisher CB have not been set to match the dipswitch settings of the original finisher CB SOLUTION Program the dipswitch settings of SW1 on the new finisher CB to match the dipswitch settings of SW1 on the original finisher CB If the original finisher CB is not available set dipswitch 1 and 4 to ON and leave dipswitch 2 and 3 set to OFF SPECIAL NOTE Solution provided by Ron Lapham Coastal Business Solutions Solution ID TAUS0652899EN Solution Usage 2 Description Distorted imaged from platen and RADF copies internal okay Solution CAUSE Corrupted CCD unit A D conversion damaged SOLUTION Replace the CCD unit p n 26NA 6260 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7030 Solution ID TAUS0656768EN Solution Usage 22 Description What Konica Minolta print drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista compatible drivers Solution Please refer to the Windows Vista Hardware Compatibility List for Pri
172. es 1 Do not load paper above the red line on the side guide plate 2 Be sure that the rear paper guide plate is correctly positioned according to the paper size loaded otherwise machine trouble may occur SPECIAL NOTE Solution provided by Jim Wood KBT Orlando Solution ID TAUS0619187EN Solution Usage 0 Description Black speckled lines varying in intensity on scans and copies from the platen glass Internal test charts print fine Solution CAUSE Failed main CB SOLUTION Replace the main CB p n 26PA 9303 Solution ID TAUS0619245EN Solution Usage 0 Description FK102 Memory Overflow message with a FL102 dual line option installed Solution CAUSE The fax file size has exceeded the available memory SOLUTION When the FL102 is installed in the FK102 the fax transmission data is restricted to 5 6MB even when the ERDH memory has been expanded to 64MB and the fax file size set to 16MB Solution ID TAUS0619311EN Solution Usage 0 Description FK101 how to send a two sided fax Solution To fax two sided originals perform the following 1 Enter the Fax Mode by pressing the FAX button Place the original in the document feeder Enter the fax number you wish to send to Press Setting on the LCD In the lower left hand corner will be the selection for Cover and Two sided Two Sided and One sided Choose desired setting Press Start to send the fax Oakwn Solution ID TAUS0619332EN Solution Usage 0 Des
173. escription FK101 can the machine fax off the glass without a document feeder RADF installed Solution Faxing off the glass can be done without a document feeder RADF installed Solution ID TAUS0613172EN Solution Usage 1 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 79 7030 Description Reset Original and Reset Scanning message appears when using a 5 5x8 5 original and copying onto a 8 5x11R Solution CAUSE Orientation of 5 5x8 5 original type was not set to Portrait SOLUTION To program 5 5x8 5 original type perform the following From the normal Copier mode press the HELP button located to the right of the touch screen Press the KEY OPE MODE located in the lower left corner of the touch screen Enter the 4 digit key operator passcode if prompted Select 1 System Copier Select 12 Memory SW Select 5 5x8 5 org type Select Portrait Press OK to complete the settings Press Return on this screen and the next two screens to exit the key operator mode CO SOV Oh Be GON Solution ID TAUS0613309EN Solution Usage 1 Description FK101 how to set the reception mode Solution To change the reception mode perform the following 1 Enter the Key Operator mode by holding the Help key while powering the machine ON If required enter the 4 digit password Select FAX Select Line Parameter Set Press the down arrow once to highlight Receive Mode Aut
174. escription Poor copy quality out of focus or lines on copies after machine has been moved Solution CAUSE The 1st V mirror locking screw was not installed before machine transportation causing damage to the V mirror assembly SOLUTION Install the 1st V mirror locking screw before machine transportation Repair or replace any damaged parts to the 1st V mirror NOTE Locking screws or locking brackets can not be ordered as a part It is critical to save these locking screws and brackets at machine set up SPECIAL NOTE Solution provided by Bryan Foley KBT Seattle Solution ID TAUS0618882EN Solution Usage 1 Description FK101 how to program a specific inner exit tray for fax receptions and another inner exit tray for copy jobs Solution To program the 7020 to have fax receptions exit into one inner exit tray and copy jobs into a different inner exit tray perform the following 1 With the copier powered ON press the HELP button located to the right of the touchscreen 2 Touch Key Ope mode on the touchscreen 3 Enter a Key Operator passcode if applicable 4 Touch 1 System copier on the touchscreen 5 Touch 2 Copier Initial on the touchscreen 6 Touch 5 Output on the touchscreen 7 Select highlight the desired exit tray to be used for fax receptions and then touch OK on the touchscreen 8 Touch RETURN on the touchscreen 9 Touch the down arrow located on the lower left corner of the touchscreen 10 To
175. ess the 47 mode power the copier ON while pressing the 4 and 7 keys output code 51 3 If the PCL does not turn ON remove the drum carriage and reseat CN932 2 pin connector located on the front left side of the drum carriage 4 Power the copier OFF ON to return to normal copy mode Solution ID TAUS0618497EN Solution Usage 2 Description Can the IP422 be used in place of the IP421 in the 7030 Solution Due to firmware incompatibilities between the IP422 and the 7030 the IP422 will not function properly in this main body Only the IP011 and the IP421 are recommended for use Solution ID TAUS0618672EN Solution Usage 2 Description Unable to set the paper tray sizes on the operation panel with the paper trays in the machine Solution CAUSE The machine was not set to factory specifications SOLUTION To set the machine to factory specifications perform the following 1 Access the 47 mode power the machine ON while holding down on the 4 and 7 keys output code 93 2 Power the machine OFF ON to exit the 47 mode Solution ID TAUS0619507EN Solution Usage 2 Description FK101 the machine keeps ringing without reception or reception starts but soon disconnects Solution CAUSE The PBX phone system is using a specific ring pattern that is different from PSTN SOLUTION Though this problem is caused by the PBX system issuing a specific ring the problem is avoidable by changing the reception condition settings To change the
176. essage for finisher breakdown Current When finisher breaks down Finisher breakdown Press reset key is displayed New When finisher breaks down Finisher breakdown Call service is displayed 3 Process correction for toner density occasionally does not function Current If main power is turned off without turning off the sub power the process correction for the toner density occasionally does not function New Corrected COPIER FUNCTION 1 Numbering error in 1 2 mode Current When the fractional type is set for Stamp Page selection and even number of originals are copied the total number of pages is printed 1 less at denominator than the actual number of the originals New Corrected 2 Miscentered image Current In Auto layout image is not copied on the center of paper but is copied on the edge New Corrected 3 Staple position error in proof copy Current When staple is selected image needs be rotated for 180 degrees However the image is not rotated for 180 degrees in dual page mode in proof copy New Corrected 4 Print out failure of list print Current When printing from counter confirmation screen even when the appropriate sized paper is loaded in tray 1 paper loaded in tray 2 is used New Corrected 5 Number of original display Current Number of copy sets being output is displayed in the counter New Either of the current display or a display of which page of the original is being out
177. est Firmware level and Internal Link for Faxing Printing current 7030 Firmware information RUN V text Wordpad exe v text newrom 7030 txt Solution ID TAUS0612840EN Solution Usage 3 Description FK101 not recognized upon installation Solution CAUSE Fax memory has not been initialized SOLUTION To initialize the fax memory perform the following 1 From the normal copy mode press the HELP 7 button From the LCD touchscreen select KEY OPE MODE Select 2 FAX From the Fax Initial setting menu select SPECIAL SET Enter the Key Operator password 9 2 7 2 and press OK From the Service mode setting screen select INITIALIZATION Select highlight all the items from the Fax Data initialization screen and press OK Press YES to initialize all the data Press BACK once to return to the Service Mode setting screen 10 Select FAX FILE FORMAT 11 Select the Fax file size using the up and down arrows and press FORMAT 12 Press YES to format fax file the operation panel will power OFF automatically 13 Re power ON machine by pressing the sub power switch and test fax operations Notes 1 Fax file format size is limited to 2 or 4 MB when the 7030 is equipped with it s original 32 MB 2 Fax file format size can be increased in increments of 2 MB up to 16 MB additional memory is added to the 7030 control board OCONDARWN Solution ID TAUS0612841EN Solution Usage 3 Description Skewed copies from platen glass
178. etting then try individual settings for different areas 3 After selecting change be sure to touch SET then COPY to make your sample 7 To return to the adjustment screen depress the and until settings are displayed 8 When completed adjustment select RETURN twice then power OFF ON Solution ID TAUS0616483EN Solution Usage 4 Description Part number for the brown 20 tooth paper feed gear which drives the paper feed roller and double feed prevention roller upper drive connection shaft Solution The gear is depicted on page 16 reference number 23 of the 7020 7030 Parts Catalog 5 2000 However the description mistakenly identifies the part as paper feed gear Z 15 The correct description should be paper feed gear Z 20 To obtain the 20 tooth paper feed gear order p n 26NA16310 Note To view the above link Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 39 7030 Trademark ownership information Solution ID TAUS0616597EN Solution Usage 4 Description REPLACE FIXING UNIT message shortly after the PM Solution CAUSE Fixing web count was not reset in the 36 mode SOLUTION To reset the fixing web counter in the 36 mode perform the following 1 Power the copier OF
179. ext several times until the display reads HV adj L detection adj d Press Start e When the adjustment is complete the machine will stop and a value is displayed in RESULT f If the developer was sampled properly during the L detect adjustment the value displayed in RESULT will be in the 60 75 range g If the L detect adjustment RESULT value is outside of the 60 75 range than the TDS toner density sensor should be checked 2 Failed TDS toner density sensor To check the TDS perform the following a Remove the IP unit if an IP unit is installed b Remove the rear and left rear side cover c Remove the board cover D p n 26NA73280 for access to the PRDB d Enter the 36 mode turn the machine ON while pressing the 3 and 6 keys e Select 1 HV adjustment f Press NEXT several times until the display reads HV adj Toner auto supply g Locate TP14 TDS AN in the middle of the PRDB above CN 25 h Using a voltmeter 20V DC range place the red meter lead on TP14 and the black meter lead to frame ground i Press the START button on the control panel j The analog voltage reading on the volt meter during sampling should be with properly toned developer between 1 2 and 2 0VDC If the voltage reaches 2 0VDC M4 toner addition motor will turn on and add toner When the toner auto supply adjustment is finished the voltage should read approximately 1 8VDC k If the voltage reading is not within this ra
180. f adjustment SOLUTION To adjust VR301 perform the following procedure 1 Access the 47 mode power the copier ON with SW2 operation panel switch while pressing the 4 and 7 keys Enter 6 9 display should read Place 8 5x11R original in the document tray Press Start button Press the Stop Clear button Press Star key Press 1 to display Place 8 5x11 original in the document tray Press Start button 10 Press Stop Clear button 11 Power machine OFF ON with SW2 OANDOARWND Solution ID TAUS0619435EN Solution Usage 1 Description PLEASE LOAD A4 PAPER is indicated on the LCD when placing an 8 5x11 original on the platen glass or the RADF Solution CAUSE 8 5x11 APS Japan Europe is selected in the 25 mode SOLUTION Change DIP SW 7 2 to a0 To change DIP SW 7 2 to a 0 perform the following 1 Access the 25 mode power the copier OFF ON while simultaneously holding the 2 and the 5 keys 2 Select 1 Software SW Using the far left up arrow on the touchscreen scroll to DIP SW 7 Using the middle up arrow on the touchscreen scroll to BIT 2 Select OFF on the touchscreen Power the copier OFF ON Oo Ww Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 95 7030 Solution ID TAUS0619498EN Solution Usage 1 Description How to do full bleed copying Solution The 7030 model copier does not support full bleed copying or printing Sol
181. f two 2 filter sheets is included with each sensor filter kit Solution ID TAUS0626956EN Solution Usage Description Is Bates Stamping supported Solution Bates Stamping is not supported Solution ID TAUS0634060EN Solution Usage Description List of equipment that is no longer being supported Solution Please see attached Product amp amp Technical Support Bulletins 1792 and 2443 andMarketing Bulletin 07 GB 016 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0655608EN Solution Usage Description Are Konica Minolta MFPs compatible with Category 6 cable standard Solution Konica Minolta MFPs are fully compatible with Category 6 cable standard Category 6 cable is a cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Category 5 5e and Category 3 cable standards Cat 6 features more stringent specifications for crosstalk and system noise The cable standard is suitable for 10BASE T 100BASE TX and 1000BASE T Gigabit Ethernet connections and it provides performance of up to 250MHz Solution ID TAUS0655991EN Solution Usage Description Why does pagination change when printing any document using the Konica Minolta print driver Solution Pagination differences between different manufacturers print drivers This situation is
182. failed indication lighting board This board is called the display inverter on the overall wiring diagram SOLUTION Replace the indication lighting board p n 55FA83520 Solution ID TAUS0623204EN Solution Usage 2 Description How to use the password print secure printing function Solution To use password print a hard drive is required in the IP the ECM mode must be enabled user ECM account s must be created software dip switch 26 4 must be turned ON and the ECM User ID and password must be entered in the print driver To turn ON software dip switch 26 4 perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys Select SOFTWARE SW Using the up down arrows scroll to software switch 26 4 Select ON Power the copier OFF ON Oo w To enable ECM mode for password printing perform the following 1 Press the Help to enter Key Operator mode 2 Press the Key Ope Mode button on the touch screen 3 Enter the Key Operator password if necessary and press OK 4 Press System Copier 5 Press ECM 6 Enter the 8 digit ECM master code the default passcode is 00000000 7 Press ECM ON OFF Setting 8 Select the ON setting for Copier Fax or Printer as desired Press OK 10 Make any additional changes to the ECM accounts as desired 11 Power the machine OFF ON Ko To perform password printing using the PCL PostScript or Visual PostS
183. ffect how quickly the sensors can detect heat SOLUTION Reform TH1 and TH2 to ensure that they make contact with the fuser heat roller Note Access to TH1 and TH2 is possible by removing the heat roller cleaning web assembly Solution ID TAUS0613327EN Solution Usage 27 Description FS107 F77 5 at power up Solution CAUSE The FS107 conveyance casing is broken The paper pressure assembly which is driven by the paper pressure motor M707 is unable to properly initialize at power up The rear plastic portion of the conveyance casing which holds in place shaft holder A p n 13GQ76020 is broken Shaft holder A supports the rear side of the Pressure camshaft assembly p n 13GQ45410 With the rear side of the pressure camshaft assembly unsupported the pressure camshaft lifts up out of position when rotating this causes a bind resulting in the F77 5 code SOLUTION Replace the conveyance casing p n 13GQ45010 Notes 1 A possible interim solution is to first glue the broken plastic portion back in place and then wedge small piece of paper folded several times between the broken plastic portion and the plastic rib next to M709 Cooling fan motor for added support This may temporarily resolve the problem until the conveyance casing is replaced 2 The replacement conveyance casing does not include any of the hardware that is attached All the existing hardware on the broken conveyance casing must be removed on re installed onto the ne
184. fixed to the shaft with a screw the new style open close knob p n 26NA51 110 is fixed the shaft with an E ring The old style and new style open close knobs are not interchangeable due to the change in shape of the shaft Solution ID TAUS0617666EN Solution Usage 0 Description Poor scanning quality Solution CAUSE The scanner dpi setting is set to 200dpi SOLUTION Change the scanner dpi setting in the Key Operator Mode To change the scanner dpi setting perfomr the following 1 Power off the machine Hold down the Help button while powering the machine On Enter the Key Operator password if required Select number 3 Printer Scroll down to Scan Quality Select Edit until the desired dpi setting is selected 200dpi 300dpi 400dpi 600dpi Power the machine Off On to exit the Key Operator Mode AO OIE GO Solution ID TAUS0617973EN Solution Usage 0 Description How to perform an E RDH memory check Solution To perform an E RDH memory check perform the following 1 Turn the machine OFF 2 Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys 3 Enter 198 198 00 will appear in the message display 4 Press the START button The system begins executing a memory check NOW will be displayed while the memory check is in progress OK will be displayed if all the memory is operating properly 5 To end the check press STOP CLEAR 6 Power the copier OFF ON to exit the 47 mode
185. following 1 Power the copier ON 2 Press the SCANNER PRINTER key located at the top of the operation panel 3 Touch SETTING on the touchscreen 4 If the display shows 1 Setting at the top complete the steps under the IP011 procedure If the display shows 1 Test Print Menu at the top complete the steps under the IP421 procedure IP011 procedure 5 Touch 1 at the bottom of the touchscreen 6 Touch 5 at the bottom of the touchscreen 7 Touch 1 at the bottom of the touchscreen The system configuration sheet will be output within approximately 30 seconds 8 Press the COPY key located at the top of the operation panel to return to the normal mode IP421 procedure 5 Touch OK 6 Touch 3 and then OK The system configuration sheet will be output within approximately 30 seconds 7 Press the STOP key to return to the normal mode Solution ID TAUS0614015EN Solution Usage 5 Description DF314 J63 3 when using 2 2 or 2 1 mode Solution CAUSE The pin that limits the travel of the conveyance guide cam assembly p n 13GL 4580 is missing SOLUTION This pin is on the front side white plastic cam and protrudes through the RADF front side frame which limits the travel of the shaft To verify operation perform the following 1 Access the 47 mode turn the copier ON while pressing the 4 and 7 keys Enter 6 and 0 display should read Press Star button Press 3 to display Press Star
186. fy whether the machine has a TYPE 1 or TYPE 2 main control board perform the following 1 Power the copier OFF 2 Access the 25 mode Power ON while holding the 2 and 5 keys 3 Select 8 Rom Versions 4 In the Image control display a TYPE 1 or TYPE 2 designation will be displayed to the right of the Image firmware version TYPE 1 and TYPE 2 can also be identified by the part number on the main control boards a 7020 main control board p n 26NA 9304 or lower is a TYPE 1 board Main control board p n 26NA 9305 and above is a TYPE 2 board b 7025 main control board p n 26SA 9302 or lower is a TYPE 1 board Main control board p n 26SA 9303 or above is a TYPE 2 board c 7030 main control board 26PA 9304 or lower is a TYPE 1 board Main control board 26PA 9305 or higher is a TYPE 2 board Notes 1 The Image control firmware between the old type boards TYPE 1 and the new type boards TYPE 2 are not interchangeable 2 The TYPE 1 and TYPE 2 Image firmware files are available on for download via Konica NSSG Web support select the Download EPROMs link and then select EPROMS for the low volume copiers The TYPE 1 and TYPE 2 Image firmware is compatible with the current level 32 system firmware When flashing Image control firmware via the ISWTRNS utility be sure to select TYPE 1 or TYPE 2 accordingly 3 If the ISWTRNS utility program being used does not have the Image firmware TYPE 1 TYPE 2 designation download and install the latest ISWTRN
187. g on the touchscreen The ECM ON OFF setting screen for the copier and fax will be displayed on the touchscreen Select the desired ECM setting for the fax function The available choices are OFF or ON 10 Touch OK on the touchscreen 11 Touch RETURN located on the bottom of the touchscreen three 3 times to return to the normal mode OSONDAN Solution ID TAUS0613178EN Solution Usage 2 Description Does level 27 firmware work with the IP011 Solution Level 27 firmware will work with the IP011 Note Latest Firmware level and Internal Link for Faxing Printing current 7030 Firmware information RUN V text Wordpad exe v text newrom 7030 txt Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 58 7030 Solution ID TAUS0613338EN Solution Usage 2 Description The bypass tray does not recognize legal size paper Solution CAUSE In 25 mode the destination mode setting is not USA SOLUTION To set the machine to the USA setting perform the following 1 Enter the 25 mode turn the machine ON while pressing the 2 and 5 keys Press 1 on the touch screen Software SW Scroll to switch 5 0 using the arrow keys on the touch pad Press ON 1 Scroll to switch 5 1 using the arrow keys on the touch pad Press OFF 0 Press return key on the touchpad Power the machine OFF ON to exit the 25 mode oN UTE AN Solution ID TAUS0613355EN Solution Usage 2 Description How to displ
188. ghlighted on the touchscreen 10 Touch EDIT on the touchscreen until the set value displayed for V8 V34 protocol is OFF 11 Touch BACK three 3 times 12 Touch CANCEL one 1 time 13 Touch BACK one 1 time 14 Touch RETURN one 1 time to return to the normal mode OANDAKRW Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 78 7030 Solution ID TAUS0612838EN Solution Usage 1 Description How to perform the L detection adjustment Solution To perform the L detection adjustment perform the following 1 Install toner cartridge 2 Access the 36 mode hold the 3 and 6 keys at sub switch power ON 3 Select 1 HV adjustment 4 Press the NEXT or BACK button to scroll to the L detection adjustment screen 5 Press the START button on the LCD or the green START button on the keyboard The developing motor will rotate during the adjustment period 6 When the LCD indicates OK the L detect adjustment has completed successfully 7 Power OFF ON the sub switch to return to normal copy mode Solution ID TAUS0612881EN Solution Usage 1 Description How to obtain print drivers for the 7030 Solution To obtain print drivers from Konica s website perform the following 1 Access KBT s Home Page http www konicabt com 2 In the right hand lower corner click on DRIVERS and USER GUIDES Scroll to the bottom of the page and click on DRIVER SELECTOR A Driver Guide menu appea
189. he 25 mode power the copier ON while pressing the 2 and 5 keys 3 Touch 2 PM COUNT CYCLE on the touchscreen 4 Touch 2 PM CYCLE set on the touchscreen 5 Input the desired PM cycle using the numeric keys Enter upper 3 digit hundred thousand ten thousand and thousand only 6 Touch SET on the touchscreen 7 Power the copier OFF ON to exit the 25 mode Note The factory default setting for the PM cycle is 100 000 copies Solution ID TAUS0616014EN Solution Usage 1 Description Shadows around the edges of Booklet mode copies Solution CAUSE The RADF Centering adjustment is incorrect SOLUTION To adjust the RADF Centering perform the following 1 Access the 36 mode power OFF ON while holding the 3 and the 6 keys 2 Press 9 RADF adj Press 4 Centering adj Centering adj RADF 1side will be displayed Ranges are from 74 to 74 Enter desired value Press SET Press COPY Make a test copy 10 Press and then to return to the adjustment screen 11 Repeat steps 7 through 12 until desired adjustment 12 Power OFF ON to return to the normal copy mode OOMDNAOARW If still experiencing shadows around the edges of the copies adjusting the RADF fame erasure may assist in removing the shadows To adjust the RADF frame erasure perform the following 1 Access the Key operator mode hold down the help key at power on Press 1 System Copier Press 12 Memory
190. he amount can be viewed in the JOB LIST application For an example of viewing the amount of originals that were scanned in perform the following Place a stack of 5 papers on the DF315 Press the SCAN tab located in the upper right corner of the touchscreen After the papers are scanned in press the JOB LIST tab located to the right of the SCAN tab The amount of copies that were scanned will be displayed under TOTAL PAGE s Press OK to return to the main copy screen AOUN Solution ID TAUS0620543EN Solution Usage 1 Description E56 3 occurs intermittently Solution CAUSE There is a poor connection at the operation panel SOLUTION Reconnect all the connectors at the operation panel Solution ID TAUS0620561EN Solution Usage 1 Description FK101 how many one touch dial numbers can be programmed Solution The FK101 has the capability to program and store twenty 20 one touch dial numbers Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 98 7030 Solution ID TAUS0620576EN Solution Usage 1 Description Main CB interchangeability with other model machines Solution The 7030 main CB p n 26PA 9300 is not interchangeable with any other model machine Solution ID TAUS0620585EN Solution Usage 1 Description F52 6 at power up Solution CAUSE Failed IP421 CPU cooling fan SOLUTION Replace IP421 cooling fan p n 13JA80510 Solution ID TAUS0620607EN Solut
191. he optical unit fixing cooling fan Also remove the upper rear reading cover p n 26NA12230 which will allow access to the optical unit fixing cooling fan connector CN912 3 Access 47 multimode power the copier ON while pressing the 4 and 7 keys Input code 42 press 01 4 Press the START key the optical unit fixing cooling fan should rotate If the optical unit fixing cooling fan fails to rotate check the control signal at CN912 1 of the optical unit fixing cooling fan connector Using a voltmeter 200V DC range a reading of 24V DC should be observed a Besure to measure the 24V DC as the same time START PRINT is pressed The 24V DC may spike up momentarily then drop back down to OV DC 5 If OV DC is measured power the copier OFF disconnect CN912 and then recheck CN912 1 PRDB side in the 47 multimode power the copier ON while pressing the 4 and 7 keys Input code 42 press 01 if 24V DC is still not present then reseat all connectors on the PRDB 6 Repeat steps 1 through 4 if 24V DC is still not present on CN912 1 replace the PRDB p n 26NA 9022 and FM3 optical unit cooling fan p n 26NA 7390 as a set 7 If 24V DC is measured at any point but still no FM3 operation replace FM3 optical unit cooling fan p n 26NA 7390 Solution ID TAUS0613719EN Solution Usage 9 Description J10 J11 J12 or J13 while copying Jamming out of all trays before registration rollers Solution CAUSE ICP 11 is open on the Printer Driver B
192. hen feeding any size paper from the LCT Solution CAUSE Bent or broken side guide plate p n 26NA40270 SOLUTION Replace the side guide plate Solution ID TAUS0626153EN Solution Usage 1 Description DF314 E89 02 code when running spiral punched 19 hole GBC paper Solution CAUSE Paper specification limitation for the RADF SOLUTION Running GBC punched paper through the document feeder is not recommended Solution ID TAUS0626185EN Solution Usage 1 Description PLEASE WAIT WARMING UP occurs with no fax kit installed Solution CAUSE The fax board was enabled in 25 mode SOLUTION To disable the fax board perform the following Access the 25 mode power the copier ON while pressing the 2 and 5 keys Select 1 SOFTWARE SW Using the up down arrows scroll to software switch 19 1 Select ON Power the copier OFF ON to exit the 25 mode ahWN Solution ID TAUS0626590EN Solution Usage 1 Description F26 03 displayed at power up and unable to perform L detect Solution CAUSE Worn developer SOLUTION Replace the developer PCUA 950237 Solution ID TAUS0626724EN Solution Usage 1 Description Touchscreen fails to respond properly when contacted Solution CAUSE Failed operation board 1 assembly SOLUTION Reseat all connectors on the operation board 1 assembly Replace the operation board 1 assembly p n 26NA 9031 as necessary SPECIAL NOTE Solution provided by Rich Wolf Amcom Offi
193. ifications Solution The display is functioning as designed and cannot be changed at this time Solution ID TAUSO0609889EN Solution Usage 1 Description DF314 constant jam position 11 or J65 8 Solution CAUSE PS303 original exit actuator return spring is dislodged or malformed SOLUTION Reinstall or replace the PS303 actuator return spring p n 13GL46680 The spring is located at the rear side of the long black actuator shaft Solution ID TAUS0610002EN Solution Usage 1 Description DF314 what are the correct dipswitch settings for the RADF Solution The correct settings are dipswitch 1 ON dipswitch 2 and 3 OFF and dipswitch 4 ON Solution ID TAUS0610010EN Solution Usage 1 Description Does the 7030 have a verification stamp Solution The 7030 does not have a verification stamp Solution ID TAUS0610011EN Solution Usage 1 Description Image is deleted when copying small originals from the platen glass Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 76 7030 Solution CAUSE In 25 mode software dipswitch 21 bit 5 is set to 0 SOLUTION To correct the image deletion perform the following 1 Access the 25 mode power the machine ON while holding down on the 2 and 5 keys 2 Press the 1 Software SW key Using the left up down arrows select dipswitch 21 Using the center up down arrows select bit 5 Select ON for the Dip SW Power the machine OFF ON to e
194. ight 2007 Konica Minolta Business Solutions U S A Inc September 2007 146 7030 Toner Identification Label 100 FOC Program Solution See Bulletin Number 4922 Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0640306EN Solution Usage 0 Description J11 when feeding from Tray 1 Solution CAUSE Loose or broken cassette rail s SOLUTION Replace the cassette rails p n 26NA10070 left 26NA10061 right as necessary Solution ID TAUS0640936EN Solution Usage 0 Description Part number for LCT main body DB409 and DB410 Solution See KOM050108 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0641204EN Solution Usage 0 Description Thermostat replacement precautions for all models using Faston Terminals Solution CAUSE Damage to the Faston terminal when replacing the thermostat to the Faston terminal can result in the generation of heat and cause the plastic insulating material around the terminal to m
195. ilable with the 7030 The IT101 has 2 non sorting trays tray 1 holds up to 50 sheets and tray 2 up to 100 sheets Customers can select what tray they want their fax copy or print jobs to be sent Notes 1 The 7030 minimum firmware requirements to allow the use of the IT101 are level 29 System and 26 Image 2 The IT101 is only compatible with 7030 beginning with serial number 26PE07619 and above Solution ID TAUSO609060EN Solution Usage 7 Description J72 16 while duplexing Solution CAUSE Improper position of the operation arm of the ADU change solenoid SD5 SOLUTION To verify correct positioning of the arm perform the following 1 Power OFF both power switches 2 Remove the fixing unit 3 Observe the position of the ADU change solenoid arm p n 26NA 4870 4 The arm white plastic should not be positioned behind the arm black plastic of the paper exit guide p n 26NA48250 5 If necessary reposition the arms so that the white arm is in front of the black arm Note Care should be taken when removing installing the fixing unit as the arm is easily dislodged Solution ID TAUS0611692EN Solution Usage 7 Description FK101 how to enable disable the transmission confirmation report TCR Solution SOLUTION To enable disable the TCR perform the following 1 Power the copier ON Press the HELP key Touch Key Ope mode on the touchscreen Touch 2 FAX on the touchscreen Touch Report output set o
196. ile the machine is at idle causing a slight charge on the drum SOLUTION Install level 32 CIDO image control firmware which will stabilize the drum potential by making a conditioning rotation before copying the first page Note This does not apply to the bypass tray Solution ID TAUS0611569EN Solution Usage 71 Description DF314 intermittent line s on copies from lead to trail Solution CAUSE Paper dust white out etc is being deposited and adhering to the RADF original slit glass p n 26NA61131 This will cause a black line to occur in a lead to trail direction when copying from the RADF SOLUTION To help minimize this problem perform the following 1 Replace the original slit glass p n 26NA61131 with the new style 7145 original slit glass p n 40LA 6280 The 7145 original slit glass p n 40LA 6280 has a fluorine coating on the surface of the glass to help prevent debris from adhering to the glass When installing the original slit glass p n 40LA 6280 ensure that the black dot mark is on the right rear side 2 Thoroughly clean the original slit glass p n 26NA61131 located to the left of the original scale plate with a clean soft cloth dampened slightly with water or an anti static cleaner 3 Apply a couple of drops of Rain X and rub into the slit glass this may reduce the occurrence of foreign debris sticking to the slit glass 4 Check the RADF height adjustment and adjust as necessary The procedure can be fou
197. ing the 2 and 5 keys Select 1 SOFTWARE SW Using the up down arrows scroll to software switch 4 6 Select OFF Power the copier OFF ON to exit the 25 mode ahWN Solution ID TAUS0620480EN Solution Usage 0 Description IP421 not recognized by the main body Solution CAUSE The IP421 has been disabled by the faulty part isolation setting in the 25 mode SOLUTION To enable the IP421 perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while simultaneously pressing the 2 and 5 keys Select option 1 SOFTWARE SWITCH Scroll to dipswitch 19 0 Set to 0 by selecting OFF Power the copier OFF ON using SW1 Main power switch to return to normal copy mode Oak WN Solution ID TAUS0620724EN Solution Usage 0 Description DF314 display continuously changing between PLEASE LOAD 8 5x11 and PLEASE LOAD 11x17 paper sizes The operation panel also appears to be locked up when an 8 5x11 paper is placed in the feed tray Solution CAUSE The lighting above the DF314 is adversely affecting the operation of PS306 original detect PS which is used to detect 11x17 originals SOLUTION Relocate the machine to a place where the lighting is more stable Solution ID TAUS0620853EN Solution Usage 0 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 129 7030 Description FK102 faxes are printed backwards and with the characters reversed
198. ion CAUSE Poorly seated or damaged A D ribbon cable resulting in failed communication between the A D conversion board and main CB SOLUTION To check the A D ribbon cable perform the following 1 Power the copier OFF 2 Carefully remove the A D ribbon cable from CN46 on the main CB Thoroughly inspect the A D ribbon cable for any signs of damage and then reseat the A D ribbon cable to the main CB 3 Carefully remove the A D ribbon cable from CN60 on the A D conversion board Thoroughly inspect the A D ribbon cable for any signs of damage and then reseat the A D ribbon cable to the A D conversion board Replace the A D ribbon cable p n 26NA90500 as necessary Solution ID TAUS0617888EN Solution Usage 7 Description Black lines marks spots and or streaks on copies Solution CAUSE Failed charge wire and charging control plate SOLUTION Replace the Charge wire p n 26NA25060 and Charging control plate p n 26NA25160 Solution ID TAUS0618966EN Solution Usage 7 Description J11 or J12 when feeding from Tray 1 or Tray 2 Solution CAUSE The drive belt has come off conveyance pulley B conveyance pulley A or the idler pulley SOLUTION Pull out Tray 1 and Tray 2 Inspect the drive belt p n 26NA50450 to ensure it is meshed with conveyance pulley B p n 26NA50430 idler pulley p n 26NA50370 and conveyance pulley A p n 26NA50420 SPECIAL NOTE Solution provided by Jim Wood KBT Orlando Solution ID TAUS0622934EN Solu
199. ion The entire image on any size copy or internal test print is blurry except for the last inch on the trail edge Solution CAUSE The two drum cushion plates which are placed between the conveyance cover and drum to prevent damage during shipment were not removed during set up SOLUTION To remove the two 2 drum cushion plates perform the following 1 Open the right side door 2 Open the conveyance cover 3 Remove the two cushions on both sides of the drum Note An illustration of this procedure can be seen in the installation procedure instructions which are packaged with each machine Refer to step nine 9 on page E 4 Solution ID TAUS0610133EN Solution Usage 3 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 42 7030 Description Developer on the back side of copies Solution CAUSE The PCL has failed or is disconnected SOLUTION Ensure that the PCL p n 26NA 2510 is connected and operating Remove any spilled developer and ensure that the toner recycle unit is not filled with developer Solution ID TAUS0610159EN Solution Usage 3 Description Noise from the drum cartridge after it has been installed Solution CAUSE The cleaner screw on the drum cartridge rear side and the pin on the drive side have shifted out of phase SOLUTION Take out the drum cartridge and check the phase of the cleaner coupling and the pin on the main body side To position the coupling correctly at
200. ion ID TAUS0622842EN Solution Usage 0 Description Microsoft Windows 2003 Server printer driver support 7030 Solution Microsoft Windows 2003 Server printer driver support list Notes 1 The latest version print driver is available for download from the Support amp Drivers URL http kmbs konicaminolta us eprise main KMBS Support_Center Home section on the public web site or the Konica Minolta FTP site URL ftp kbtdigital kx15 ftp konicabt com 2 To view the above PDF s Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622892EN Solution Usage 0 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 134 7030 How to add toner 7030 Solution To add toner perform the following 1 Open the machine front door Unlock and open the toner bottle cover 2 Withdraw the toner bottle and then turn it clockwise to position the up arrow mark at the top 3 Fully withdraw the toner bottle strait toward the front and remove the bottle 4 Remove the cap of the new toner bottle 5 Insert the new toner bottle into the machine positioning the up arrow mark at the top Note Be sure the up arrow mark on the toner bottle is shown on the top otherwise the to
201. ion ID TAUS0624428EN Solution Usage 1 Description J30 occurs during copy mode Solution CAUSE Incorrect loop timing SOLUTION To adjust the paper feed loop perform the following 1 Access the 36 mode power the copier ON while pressing the 3 and 6 keys 2 Press 2 Timing adj 3 Press 3 Paper loop adj 4 Press NEXT to select the Tray to be adjusted 5 The current loop data will be displayed in the upper left corner Enter the new data and press SET 6 Power the copier OFF ON to exit the 36 mode Solution ID TAUS0624489EN Solution Usage 1 Description When using the Bypass the paper is displayed as Special Solution CAUSE Incorrect software dipswitch settings in the 25 mode for Bypass non standard paper size SOLUTION To verify 25 mode software dipswitch settings perform the following Access the 25 mode power the copier ON while pressing the 2 and 5 keys Select 1 SOFTWARE SW Using the up down arrows scroll to software switches 3 5 0 Select OFF Power the copier OFF ON to exit the 25 mode software AUN Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 104 7030 Solution ID TAUS0624567EN Solution Usage 1 Description F41 1 at power up M2 will not operate in diagnostics Solution CAUSE Failed ICP1 on the SCDB SOLUTION Replace the SCDB 26NA 9052 Solution ID TAUS0625925EN Solution Usage 1 Description Paper skew or jamming w
202. ion Usage 1 Description There is a 40mm deletion on the rear side of the copies Solution CAUSE The write unit cleaning pad was not in the home position SOLUTION Check that the write unit cleaning pad is in the home position Note The write unit cleaning pad knob p n 26NA65260 may be missing Solution ID TAUS0620620EN Solution Usage 1 Description DF314 not recognized by the main body Solution CAUSE The RADF is isolated in 25 mode SOLUTION To reactivate the isolated RADF perform the following Access the 25 mode power the machine ON while holding down the 2 and 5 keys Press 1 Software SW Use the arrows to scroll to software switch 19 7 Press OFF Power the machine OFF ON to exit the 25 mode OAN Solution ID TAUS0620638EN Solution Usage 1 Description J97 2 occurs when duplexing Solution CAUSE The actuator for PS4 ADU PS is binding SOLUTION Check the actuator for PS4 p n 26NA50070 for binding Replace as needed Solution ID TAUS0621035EN Solution Usage 1 Description FS107 E56 04 intermittently Solution CAUSE Finisher ready signal is not detected during standby SOLUTION Reseat the FS107 and verify that the covers are flush in the finisher area To reseat the FS107 perform the following 1 Power the copier OFF SW2 operation panel first then SW1 left rear 2 Open the front door Copyright 2007 Konica Minolta Business Solutions U S A Inc September 200
203. ion panel or fax one touch buttons on the installed FK101 20 button operation panel is stuck in the down position This will lock up the complete operation panel including the LCD touchscreen SOLUTION Repair the stuck operation panel or fax one touch button s on the FK101 20 button operation panel Note Any operation button or Key that is stuck in the down position will also prevent access to 25 36 47 or Key Operator modes Solution ID TAUS0619812EN Solution Usage 3 Description AUTO TONER SUPPLY message is displayed and then a code F26 1 Solution CAUSE The TLD toner level detect is continuously switching ON OFF when checked in the 47 due to a failed TLD sensor SOLUTION To check the output of the TLD perform the following 1 Access the 47mode power the copier OFF ON while simultaneously holding the 4 and the 7 keys 2 Enter code 057 then press 001 The touchscreen should read 3 The touchscreen should say ON if toner is present and OFF if toner is not present 4 If the touchscreen switches from an ON OFF state replace the TLD sensor p n 40AA88030 Solution ID TAUS0620024EN Solution Usage 3 Description Toner packing in the toner recycling unit Solution CAUSE Cooling capability around the drum carriage is diminished due to a dust build up on the dust proof filter for the cooling fan FM4 p n 26NA80510 SOLUTION Clean the dust from the dust proof filter for the cooling fan located on the left si
204. ions please feel free to contact the National Systems Solutions Group at 1 800 825 5664 Trademark ownership information Solution ID TAUS0656494EN Solution Usage 0 Description How to load 32 bit XP drivers on a Windows 2003 64 bit server for driver migration to the 32 bit clients Solution 32 bit driver files are not recognized when attempting to load on a 64 bit system therefore the files must be pulled from a 32 bit system in order to add additional driver support on a 64 bit server After installing the PCL PS Visual PS Plug in or PS Adobe driver on the server install the same type driver 32 bit version on one of the clients The driver files will be placed in C WINDOWS inf folder on the client Share this folder on the network so that the 64 bit server has access From the server when adding additional drivers browse to the shared folder on the workstation Select the appropriate inf file from the shared folder on the client the driver files will then be pulled over to the server to support other 32 bit clients when migrating the driver files AUN Note Itis important to install the same type of driver on the client to match the driver installed on the server Trademark ownership information Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 154 7030 Solution ID TAUS0700684EN Solution Usage 0 Description Please close upper right side door message at start up
205. ions U S A Inc September 2007 12 7030 SOLUTION Replace the fixing entrance plate 2 assembly p n 26NA 5480 as necessary Notes 1 The adhesion method for attaching the white mylar sheet to the fixing entrance plate has been improved This countermeasure has been applied to production 7030 s s n 26PE07619 and above 2 The improved fixing entrance plate 2 assembly p n 26NA 5480 as a replacement part can not be identified as being updated and the part number has not changed Solution ID TAUS0614613EN Solution Usage 24 Description F10 1 shortly after power up Solution CAUSE Loss of 5V DC output from the PRDB due to an open ICP1 on the PRDB SOLUTION To check the state of ICP1 perform the following 1 Power the copier ON 2 Using a voltmeter 20V DC range confirm the 5V DC input to the PRDB at CN21 4 on the PRDB 3 Check for 5V DC on TP5 of the PRDB which is located on the right rear corner of the PRDB slightly to the left of LED1 If 5V DC is NOT present at TP5 then check for 5V DC on both sides of ICP1 which is located below and slightly to the left of TP5 4 Replace the PRDB p n 26NA 9022 as necessary Note If ICP1 is open troubleshoot all 5V DC outputs from the PRDB for a short circuit prior to installing a new PRDB As a precaution when installing the new PRDB initially install CN21 only power the copier ON and confirm 5V DC at TP5 For all remaining connectors on the PRDB the copier should be powered
206. irmware version and model compatibility matrix 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0615134EN Solution Usage 13 Description FS107 REMOVE COPIES FROM FINISHER TRAY THEN PRESS START message will not clear Solution CAUSE One or more of the 6 paper exit detect actuators p n 13GQ48260 is bound hung up in the actuated position and is constantly activating the paper exit detect sensor PS703 SOLUTION Repair the bind with the paper exit detect actuators and ensure that the move freely To test PS703 in diagnostics perform the following 1 Access the 47 mode power the copier ON while pressing the 4 and 7 keys Enter output code 70 005 finisher tray up down motor Press the START button the trays will rise up Press the STOP CLEAR button after the top tray has raised up approximately 2 inches and cleared the 6 paper exit actuators Enter input code 70 002 PS703 From this position PS703 should be in the ON state and toggle to OFF when any of the 6 paper exit actuators are actuated lote PS703 is normally OFF actuated when the FS107 is in the idle state but it must be able to change to ON not actuated when the FS107 initializes ZAnNKRWN Solution ID TAUS06
207. irst paper feed assembly p n 13HA 4000 SOLUTION Replace the first paper feed assembly Solution ID TAUS0627764EN Solution Usage 0 Description Vellum paper specifications Solution Vellum paper is outside of the special paper specifications of the machine therefore specific paper specification can not be provided The paper may run though the machine however Konica Minolta does not support a particular brand of vellum paper Note Vellum paper has tendencies to hold a static charge causing the paper to have transfer problems with possible premature wearing of the drum This paper in some cases is coated and could possibly lead to premature wearing of the fuser rollers or leave marks on the copies Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 142 7030 Solution ID TAUS0627803EN Solution Usage 0 Description FK102 unable to transmit Solution CAUSE Corrupt memory SOLUTION Memory initialization needs to be performed To initialize the memory perform the following 1 Access the Fax key op mode 2 Select Fax mem Initialize 3 Select Yes 4 Follow the remaining instruction on the display panel Solution ID TAUS0627808EN Solution Usage 0 Description FK101 unable to transmit Solution CAUSE Corrupt memory SOLUTION Memory initialization needs to be performed To initialize the memory perform the following 1 Access the Fax key op mode 2 Select Fax mem Initi
208. le name 7030 31JEAZOP EXE Image Control Type 2 board Notes A manufacturing change has been made to the Image control portion of the main control board This change incorporates the 7035 type of Image control into all of the 7020 7025 and 7030 main control boards This change is only a manufacturing change and does not affect machine functionality New 7030 main control boards p n 26PA 9305 and above have the TYPE 2 Image control To properly identify the board type that is installed in machines perform the following 1 Access the 25 mode Power ON while holding down the 2 and 5 keys 2 Select 8 Rom Versions 3 In the Image control display a TYPE 1 or TYPE 2 designation will be displayed to the right of the Image firmware version Consequently the Image Control firmware between the old type boards TYPE 1 and the new type boards TYPE 2 are not interchangeable 4 The 7030 TYPE 1 Image firmware file file name 7030 31EAZOP EXE and the 7030 TYPE 2 Image firmware file file name 7030 31JEAZOP EXE is available for download via Konica NSSG Web support select the Download EPROMs link and then select EPROMS for low volume copiers 5 This TYPE 1 and TYPE 2 Image firmware is compatible with the current level 32 system firmware file name 7030 M32CGDOP EXE When flashing 7030 Image firmware via the ISWTRNS utility be sure to select TYPE 1 or TYPE 2 accordingly 6 If the ISWTRNS utility program being used does not have the Image firmware TY
209. le on the FTP site for detailed information concerning site contents lnternal Link for Faxing Printing FTP site information RUN V text Wordpad exe v text CBC009 txt Internal Link for Faxing Printing FTP_ user site txt file information RUN V text Wordpad exe v text CBC010 txt Latest Firmware level and Internal Link for Faxing Printing current 7030 Firmware information RUN V text Wordpad exe v text newrom 7030 txt Solution ID TAUS0611492EN Solution Usage 5 Description FK101 PLEASE CHANGE ORIGINAL DIRECTION THEN PRESS START is displayed when attempting to transmit with several fax jobs in queue Solution CAUSE This is considered to be normal operation of the machine and is not considered to be a problem at this time SOLUTION When the message is displayed simply place the originals into the RADF in the 8 5x11R direction and press the START key To bypass the message entirely place all originals into the RADF in the 8 5x11R direction when transmitting Solution ID TAUS0613604EN Solution Usage 5 Description How to print the system configuration page 7030 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 31 7030 Solution Note There are currently two print controllers IPO11 and IP421 available for the 7030 Depending on which controller is installed the procedure to print the System Configuration sheet is slightly different To print a system configuration sheet perform the
210. le pressing the 2 and 5 keys 3 Select 1 SOFTWARE SW 4 Using the up down arrows scroll to software switch 17 3 5 Select OFF 6 Power the copier OFF ON to return to normal copy mode Solution ID TAUS0619698EN Solution Usage 0 Description PRINTING IS PROHIBITED message and the print job is aborted Solution CAUSE Software switch 17 3 host printing cannot be performed when a key counter is installed is enabled with no key counter installed SOLUTION Disable software switch 17 3 host printing cannot be performed when a key counter is installed To disable software switch 17 3 perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Select 1 SOFTWARE SW 4 Using the up down arrows scroll to software switch 17 3 5 Select OFF 6 Power the copier OFF ON to return to normal copy mode Solution ID TAUS0619727EN Solution Usage 0 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 127 7030 Description PC FAX Tx Error Report is not displayed in the Report Output Set menu in the Key Operator Mode Solution CAUSE Hard disk HDD 103 has not been installed PC FAX Tx Error Report can only be generated with a HDD installed SOLUTION Install HDD 103 PCUA 950231 Solution ID TAUS0619763EN Solution Usage 0 Description FK102 how to program the machine so that the FAX screen is displayed at power up
211. lication Solution ID TAUS0608365EN Solution Usage 0 Description 7030 availability and features Solution The 7030 was introduced in Info Source Dealer Bulletin 65 00 dated June 12 2000 See the Info Source bulletin for highlights and features Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 111 7030 Solution ID TAUS0609106EN Solution Usage 0 Description What is the paper capacity of the main body exit tray Solution The paper capacity of the main body paper tray is 100 sheets of 20Ib paper Solution ID TAUS0609486EN Solution Usage 0 Description FK101 cannot send a two sided fax Solution CAUSE The 2 2 or 2 1 mode was selected in the Copier mode SOLUTION To specify two sided originals when faxing perform the following 1 Place the originals in the document feeder Press the FAX button Press SETTING Select either Two sided or Cover 2 sided Enter a fax number using the keypad Press START OahwnNn Solution ID TAUS0609490EN Solution Usage 0 Description FK101 how to send a cover page or scan an odd number of originals in book mode Solution This product is not capable of scanning a cover page or an odd number of originals when faxing in book mode To suggest enhancements to this and future products please contact Product Management at prodinfo konicabt com Solution ID TAUS0609641EN Solution Usage 0 Description Please Wait Warming Up message or scre
212. log voltage reading on the volt meter during sampling should be with properly toned developer between 1 2 and 2 0VDC If the voltage reaches 2 0VDC M4 toner addition motor will turn on and add toner When the toner auto supply adjustment is finished the voltage should read approximately 1 8VDC k If the voltage reading is not within this range replace the developer PCUA 950237 TDS p n 26NA88040 and run the I detect adjustment while monitoring TP14 on the PRDB 3 Failed write unit the TCSB monitors dot pattern patches created on the drum and adjusts the laser output for Maximum Power Control Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 158 7030 If developer has been replaced L detect run the TDS voltage checks and the developer is still overtoning M4 continuously adds toner replace the write unit p n 26NA 6503 Solution ID TAUS0658161EN Solution Usage Description Unable to install the ADU lock claw Solution CAUSE The ADU lock claw is an original style lock claw and will not fit onto alater production 7020 SOLUTION For early production 7020s only the ADU lock claw p n 26NA50080 should be ordered The claw mounts onto the shaft with a set pin and is held in place with an E clip For a later production 7020 the new style ADU lock claw p n26NA50960 must be ordered The new style claw mounts on the D cut shaft and held in place with a screw Notes 1 The ADU lock claws are NOT
213. m DB209 210 409 410 Technical Bulletin 1 Gear Skipping J16 Jams Solution CAUSE The parts are for the DB410 only SOLUTION The parts can only be used with a DB410 Notes 1 See DB410 Technical Bulletin 1 for details 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0627342EN Solution Usage 1 Description Unable to perform the bypass tray paper size detection adjustment Solution CAUSE Failed VR1 SOLUTION Replace VR1 p n 13FG 9330 Note To check the output of VR1 perform the following 1 Access 47 mode 2 Enter code 28 do not press the Start button Place an 8 5x11 piece of paper in the bypass tray and close the side guides against the paper The LCD display should show a value of 215 Position the bypass tray paper guides all the way to the closed position The LCD display should now show a value of 10 OAU Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 107 7030 Solution ID TAUS0627635EN Solution Usage 1 Description Only on the third copy one inch of print would appear in the center of the copy Solution CAUSE The machine memory has failed SOLUTION Power the machine OFF using both power switches and then un
214. machine with the latest firmware A minimum of system control firmware level 32 and Image processing firmware level 28 is required to resolve this problem Note The latest version firmware and system software are available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0616966EN Solution Usage Description When attempting to scan multiple pages into OmniPage Pro 11 one of the following issues may occur 1 A dialog with the message Scanner Error appears 2 Inability to scan from the ADF scanner into OmniPage Pro 11 3 When attempting to scan multipage document only two pages scan the rest of the pages feed through the ADF feeder without scanning Solution CAUSE An update must be installed This update will include two separate patches and each patch will require a separate installation These updates will enable the ability to scan multiple pages via the Automatic Document Feeder SOLUTION To install the updates perform the following 1 Print out and review the entire instructions below prior to downloading the update 2 The installation of these updates may require the OmniPage Pro 11 installation CD 3 If it has not already been done download the update by opening OmniPage Pro 11 and clicking Help amp gt ScanSoft on the Web amp gt Get Latest Update Or go to the OmniPage Downlo
215. mal copy mode AUN Solution ID TAUS0615437EN Solution Usage 1 Description Black smudges on copies and prints Solution CAUSE Charging control plate grid is worn or improperly installed SOLUTION Clean or replace charging control plate grid p n 26NA25160 Solution ID TAUS0615636EN Solution Usage 1 Description How to program a pause from the print driver when PC LAN faxing Solution To program a pause from the print driver when PC LAN faxing enter the letter P in upper case Solution ID TAUS0615675EN Solution Usage 1 Description FK101 how to perform chain dialing Solution The FK101 does not support chain dialing This is a product limitation however if you feel that this feature is needed on this model and future models contact prodinfo konicabt com Solution ID TAUS0615798EN Solution Usage 1 Description DB209 DB210 compatibility Solution The DB209 2 tray drawer base is compatible with models 7020 and 7030 The DB210 2 tray drawer base is compatible with models 7020 7022 7025 7030 7035 7130 7135 Solution ID TAUS0615801EN Solution Usage 1 Description LCD messages are in Japanese language Solution CAUSE Incorrect software dipswitch settings for language display Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 86 7030 SOLUTION To program the machine to display English language perform the following 1 Access the 25 mode turning the machine
216. may not have any firmware loaded at all b If the replacement overall CB does not have firmware loaded the 7030 will power up with only the green data light ON In this case flash machine in the same manner as described above Solution ID TAUS0612974EN Solution Usage 40 Description FK101 how to program a specific finisher exit tray for fax receptions and another finisher exit tray for copy jobs Solution To program the 7030 to have fax receptions exit into one finisher tray and copy jobs into a different finisher tray perform the following 1 From the copier mode press the HELP button located to the right of the touchscreen 2 From the touchscreen select Key Ope mode Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 10 7030 3 Enter a Key Operator passcode if applicable 4 Select 1 System Copier 5 Select 2 Copier Initial 6 Select 5 Output 7 Select highlight the desired exit tray to be used for fax receptions press OK 8 Press RETURN to return back to the System Copier setting menu 9 Press the down arrow to scroll to the next System Copier setting menu screen 10 Select 12 Memory SW 11 Press the arrows in the lower left corner and scroll to page 3 3 of the memory switches 12 Press the down arrow on the right side and highlight Job Memory Recall 13 Press EDIT to change the Job Memory Recall setting to ON 14 Press RETURN three times to return back to norm
217. me ground during a forward scan cycle A voltage reading of 12 6V DC should be observed at each of the test pins while the optics are performing a forward scan Note Be sure to remove the test lead from the SCDB as the optics approach the right side of the machine since the optics pass over the SCDB at the end of the scan cycle 4 If the proper voltages are not observed during the forward scan reseat all the connectors on the SCDB Replace the SCDB p n 26NA 9051 as necessary Solution ID TAUS0617521EN Solution Usage 6 Description Hardware counter not advancing Solution CAUSE Incorrect software SW settings SOLUTION Change software SW setting 15 bit 0 to a 0 To change software SW 15 bit 0 to a O perform the following 1 Access the 25 mode power machine OFF ON while holding the 2 and the 5 key 2 Press 1 Software SW Using the up arrow on the far left of the touchscreen scroll to Software SW 15 Press OFF located on the touchscreen Press RETURN Power the copier OFF ON Ook ow Solution ID TAUS0618699EN Solution Usage 6 Description Noise from the toner supply unit Solution CAUSE Toner is binding in the toner supply unit causing the toner conveyance gear 5 to strip SOLUTION Replace the toner conveyance gear 5 p n 26NA32680 Note Vacuum the Toner supply unit upon replacing the Toner conveyance gear SPECIAL NOTE Solution provided by Bill Rosenberg KBT Denver Solution ID TAUS0620316E
218. minute s If time is not set the machine will turn OFF in 5 minutes Solution PROBABLE CAUSES 1 The copiers internal system clock time is incorrect To set the system clock for the proper time or 24 hour time perform the following a Press HELP to display the Help Screen then touch Key Ope mode Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 20 7030 Touch 1 System Initial to display the System Initial Setting Menu Screen then touch 1 Time to display the Time setting screen Adjust the time using the control panel keypad Touch OK to complete the setting Touch Return to restore the Basic Screen aog 2 The Weekly Timer had been turned ON but no time data has been programmed into the Weekly Timer Program time data in the Weekly Timer Solution ID TAUS0616521EN Solution Usage 10 Description DF314 important firmware version information Solution ADF serial number DF Control Board firmware version and model compatibility matrix Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0617003EN Solution Usage 10 Description How to identify if the main control board has TYPE 1 or TYPE 2 Image control firmware Solution To identi
219. n To reset the fixing counter perform the following While holding the 3 and 6 buttons down turn on the sub power switch to enter 36 mode Select the clear counter key Select fixing counter Select Yes Press Return O1 GON Solution ID TAUS0655881EN Solution Usage 0 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 153 7030 Description Images opened in File Magic by Fortis print out as a negative via the PCL driver Whites are black and vice versa Solution CAUSE This application uses the Windows Image Viewer to view documents This is a known issue with Windows Image Viewer and the Konica PCL driver SOLUTION As a workaround select the negative check box in the graphics tab of the PCL driver It may be necessary to create another driver and set negative as the default in that driver The user should then select this driver when printing from this application Note This issue does not occur when printing from the Adobe PostScript or Visual PostScript driver for this controller Trademark ownership information Solution ID TAUS0655922EN Solution Usage 0 Description Why does pagination change when printing any document using the Konica Minolta print driver Solution Explaining pagination differences between different manufacturers print drivers This situation is not uncommon in the printing world Commonly documents will be formatted differently when printed to printers
220. n 26NA50971 high voltage fixed parts p n 26NA50950 high voltage part upper p n 26NA50460 or high voltage part assembly p n 26NA 5260 as necessary SPECIAL NOTE Solution provided by Jim Dixon Cavins Business Solutions Inc Solution ID TAUS0619075EN Solution Usage 3 Description DF314 when an 8 5x11 original is inserted into the RADF Original Size message appears on the screen Solution CAUSE The machine destination was not set for USA SOLUTION To set the destination for USA perform the following 1 Power the machine OFF 2 Enter the 25 mode turn the machine ON while pressing the 2 and 5 keys Select 1 Software Switch Setting Use the arrows on the LCD to select dipswitch 5 0 Touch the ON key on the LCD to change the data to 1 Use the arrows on the LCD to select dipswitch 5 1 Touch the OFF key on the LCD to change the data to 0 Press the RETURN key Power the OFF ON to exit the 25 mode OMNDOARW Solution ID TAUS0620176EN Solution Usage 38 Description Intermittently the image is not printed except a 30mm width in the center of the page Solution CAUSE This problem has been identified with image firmware level 31 and earlier SOLUTION Upgrade image firmware to latest level level 32 or higher Change dipswitch 6 3 to a 1 Note The latest firmware is available at http Avww konicabt com konicode PubBrowser eproms URL http Awww konicabt com konicode PubBrowser eproms
221. n the touchscreen Touch the down arrow located on the right side of the touchscreen one 1 time Transmission report should be highlighted Repeatedly touch EDIT located on the bottom of the touchscreen until the desired setting appears The available settings are NOAA AN Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 25 7030 OFF Always Only error 8 Touch BACK located on the lower right of the touchscreen two 2 times 9 Touch RETURN located on the lower right of the touchscreen which will return the machine to the ready state Solution ID TAUS0613665EN Solution Usage 7 Description DB409 LCT is not recognized Insert Tray 3 is displayed Solution CAUSE The LCT drive assist reel is positioned incorrectly SOLUTION To properly align the LCT drive assist reel and verify operation perform the following 1 Position the drive assist reel so that the opening is from the 11 o clock to 3 o clock position 2 Access 47 multimode turn the machine ON while pressing the 4 and 7 keys input code 13 P 003 P and then P 004 P while inserting the LCT tray Both settings should change state when the tray is inserted This shows that PS101 Tray detect and PS109 paper level detect are both detecting the proper initial position of the drive assist reel 3 Power the machine OFF ON to exit the 47 mode Solution ID TAUS0614250EN Solution Usage 7 Description DF314 lead edge of originals are
222. nction of PS19 Exit limit detect PS3 Paper exit is now Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7030 used to count exited copies Solution ID TAUS0616543EN Solution Usage 2 Description Why does the bypass tray icon indication on the touchscreen display an exclamation mark when empty Solution Due to copyright infringements the word BYPASS cannot be displayed on the touchscreen when the bypass tray is empty Therefore current firmware is designed to display the actual size of paper loaded in the bypass or an exclamation mark when the bypass is empty Solution ID TAUS0618341EN Solution Usage 1 Description Intermittent F28 3 Solution CAUSE Internal arcing within the T S high voltage casing attached to the right side door resulting in loss of separation current to the T S corona unit SOLUTION To check the T S high voltage casing for signs of arcing perform the following 1 Power the copier OFF 2 Open the right side door p n 26NA50010 3 Remover the two 2 screws p n 002193061 which attach the high voltage casing A to the right door 4 Remove one 1 screw p n 002193061 from the upper shaft holder p n 26NA50630 which will allow the claw shaft to be moved and permit removal of the high voltage casing from the right side door 5 Separate casing B p n 26NA50532 from casing A Inspect the entire assembly for any signs of arcing Replace the insulating sheet p
223. nd on either page E 2 of the DF314 installation instructions or in the 7020 7025 7030 7035 service manual 3 2001 page 4 88 a The DF314 reading roller p n 13GL45520 may apply too much pressure to the slit glass if the DF314 height is adjusted too high This added pressure might contribute to debris adhering to the slit glass b After performing the height adjustment it may be beneficial to re adjust the height positioning screw approximately 1 2 to 3 4 of turn counterclockwise The position of the white pointer should slide down to the left of center slightly this will relieve additional pressure away from the slit glass by the reading roller CAUTION Adjusting the RADF height too high may cause RADF jamming at the slit glass area or blurred copies 5 Adjusting the READ POINT ADJUSTMENT in the 36 mode may also help to minimize this problem a The READ POINT ADJUSTMENT moves the first mirror to a different home position and consequently a different position under the slit or scan glass By moving the read point of the first mirror and adjusting RESTART TIMING you can effectively move the read point of the scan glass so it is not directly under the DF314 reading roller This is the area that appears to be the most susceptible to slit glass contamination b The READ POINT ADJUSTMENT procedure can be found in the 7020 7025 7030 7035 service manual 3 2001 page 4 48 c It may be necessary to readjust paper RESTART TIMING for both the main body a
224. nd the RADF to have the image properly aligned after changing the READ POINT ADJUSTMENT d Information pertaining to RESTART TIMING PROCEDURES can be found in the 7020 7025 7030 7035 service manual 3 2001 starting on page 4 42 CAUTION Excessive adjustment to the READ POINT position will cause copy density to be lighter when copying from the RADF Notes Never use paint solvents such as benzene or thinners to clean any portion of the copier Trademark ownership information Solution ID TAUS0624452EN Solution Usage 71 Description DB410 J16 and noise when feeding Solution CAUSE Disengagement of the paper conveyance roller drive gear p n 13HA77060 and idler gear p n 13HA77050 during paper feed operation SOLUTION There is a modification available see DB410 Technical Bulletin 1 for the DB410 drive unit that provides support for the idler shaft to prevent the idler shaft from flexing during feed operation Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7030 Notes 1 These parts were installed on the DB410 during production beginning with serial number 13NF15878 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0615220EN Solution Usage 50 Descri
225. ne s documentation Scantrip Admin functions as a general user tool as well as an administration tool It allows retrieval and deletion of image files created with the print engine s Scan to Disk feature from a personal mailbox These user level operations can be performed manually or automatically with the Auto Polling feature Note Scanning utilities Scantrip and Scantrip Admin are now posted on the Konica SEC website URL http www sec konicabt com main html Solution ID TAUS0614088EN Solution Usage 1 Description Control ROM ISW dialog box looks corrupt Solution CAUSE The dialog box display is incorrect however this is a cosmetic issue and has no impact on the operation of the utility or the flash files SOLUTION This issue has been corrected in the latest version ISW program which is located on the Konica FTP site Refer to the FTP site index and click on the appropriate link s to access the information Solution ID TAUS0614199EN Solution Usage 1 Description FK101 compatibility with digital phone lines Solution The FK101 can only be used on an analog phone line Solution ID TAUS0614214EN Solution Usage 1 Description DB409 J92 0 when copying curled paper Solution CAUSE When paper with a large curl if fed from the DB409 the paper may touch the rib of the Guide part Middle resulting in a jam J92 0 SOLUTION Mylar guide sheets have been established that can be installed on Guide part Middle p n 13HA 113
226. ner bottle cannot be set properly 6 Close and lock the toner bottle cover then close the machine front door Note The toner bottle cover cannot be locked if the toner bottle is not set in place See the 7020 7025 7030 7035 User s Manual pages 12 6 to 12 7 for information on adding toner Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623054EN Solution Usage 0 Description Safety label regarding clearing fixing unit jam Solution To prevent injury when clearing a fusing unit paper jam two safety labels a caution and arrow label are available that warn the operator of the high temperature area of the fusing unit The caution label provides notice of the high temperature area and the arrow label identifies the area of concern Both labels must be applied as shown in Safety Bulletin 64a Notes 1 Link for internal use only RUN v PDFfiles AcroRd32 exe v PDFfiles internal_link008 pdf 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623448EN
227. ng every few minutes Screen freezing in KM logo 9 Keep losing machine settings when power OFF ONOoKRW Bizhub 420 500 Common symptoms when NVRAM replacement may be necessary Note First try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms 1 Screen freeze in KM logo 2 Fax unit locking up the copier or not recognized 3 CE 084 error code 4 CannotPING the copier 5 C D203 error code 6 Display resetting to Japanese 7 Losing network settings after firmware upgrade 8 C E002 error code 9 Scan to email or FTP 10 Loss of adjustment data 11 Total counter is reset 12 Display TCR adjustment 13 C284x error code Bizhub 600 750 Common symptoms when NVRAM replacement may be necessary 1 Screen freeze in KM logo 2 Cannot recognize DF 3 Error code SC2203 7145 7255 Common symptoms when NVRAM replacement may be necessary 1 Blank screen 2 Loss of E mail addresses 3 Loss of settings 4 Error code E56 01 IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied Notes 1 Refer to the attached Bulletin Number 5783 for more detail and the BRU form 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at
228. ng noise and gear breakage Solution CAUSE The double feed preventative roller has failed SOLUTION Install the new style DFPR SE95 3900 Notes 1 See 7020 7022 7025 7030 7035 7130 7135 Technical Bulletin 16 for details 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0627892EN Solution Usage 5 Description J16 when making copies from the LCT using 8 5x11 only Solution CAUSE Insufficient time before the machine detects a jam Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 35 7030 SOLUTION Extend the LCT jam timer To extend the jam timer perform the following Enter the 25 mode power the copier ON while pressing the 2 and 5 keys Select Software SW Using the up down arrows scroll to software switch 11 7 Select ON Select Return Select Machine setting Using the touch panel enter address 01004B Select Data Enter 11111000 F8 in the Data field 10 Select Confirm 11 Power the machine OFF 12 After 10 seconds Enter the 25 mode power the copier ON while pressing the 2 and 5 keys 13 Select Software SW 14 Using the up down arrows scroll to software switch 11 7 15 Select OFF 16 Power the machine OFF ON Note
229. nge replace the developer PCUA 950237 TDS p n 26NA88040 and run the I detect adjustment while monitoring TP14 on the PRDB 3 Failed write unit the TCSB monitors dot pattern patches created on the drum and adjusts the laser output for Maximum Power Control If developer has been replaced L detect run the TDS voltage checks and the developer is still overtoning M4 continuously adds toner replace the write unit p n 26NA 6503 Solution ID TAUS0609205EN Solution Usage 11 Description DF314 not recognized by the main body Solution CAUSE The wiring from the RADF connector on the main body is pinched behind the wire bundle guide plate SOLUTION After reinstalling the main CB ensure that the wiring to the RADF connector is in front of the wire bundle guide plate The wire bundle guide plate is attached to the upper left corner of the main CB mounting plate It protects the small ribbon cable going from the main CB to the optics Solution ID TAUS0609207EN Solution Usage 11 Description F28 4 after installing a drum Solution CAUSE The toner control sensor board is covered with setting powder SOLUTION Clean the toner control sensor board p n 26NA 9180 with a blower brush Do not use an excessive amount of setting powder Solution ID TAUS0615174EN Solution Usage 11 Description F35 4 and or F34 1 intermittently Solution CAUSE Incorrect AC wiring connections on the 4 pin fasten terminal block located in the rear
230. nloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 136 7030 Solution ID TAUS0624168EN Solution Usage 0 Description How to copy a two sided small size original i e check insurance card identification card etc onto the same side of a copy Solution To copy a two sided small size original onto a one side copy perform the following 1 Press the Application button Select Combination and 2 to 1 then press OK The application selection screen should be displayed again this time select Store Mode and then press OK Place your two side original on the upper left side of the platen and close the RADF Select the paper you want on it and any other adjustment you need including the Resolution change it from the default of 64 to 100 Press Scan on the LCD upper right side of the LCD When optics finish scanning open the RADF and turn over original and place it in the upper left side of the platen and press Scan on the LCD again 7 When done with originals press the Start Print button AARON Solution ID TAUS0624515EN Solution Usage 0 Description Half copies from the platen or RADF Internal test prints are normal Solution CAUSE Failed main CB SOLUTION Replace the main CB p n 26PA 9303
231. not properly aligned with the sensor resulting in the sensor not being properly flagged when the RADF is lowered SOLUTION To check the RADF open close detect sensor for proper operation perform the following 1 Power the copier OFF 2 Access the 47 mode power the copier ON while pressing the 4 and 7 keys input code 60 press 1 3 The state of the RADF open close detect sensor will be displayed on the touchscreen as IN OFF with the RADF in the lowered position and should change to IN ON with the RADF in the raised position If the state of the RADF open close detect sensor fails to properly detect the raised or lowered position of the RADF thoroughly inspect the RADF open close detect sensor and open close actuator for proper alignment 4 Replace the RADF open close detect sensor p n 12QV85510 open close actuator p n 13GL73020 detecting spring p n 13GL73030 or open close part p n 13GL73010 as necessary Solution ID TAUS0618967EN Solution Usage 3 Description F26 1 at power up Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 51 7030 CAUSE The toner conveyance gear p n 26NA32680 is worn The toner conveyance gear is driven by the toner supply motor located on the toner supply unit SOLUTION Replace the toner conveyance gear Solution ID TAUS0619801EN Solution Usage 3 Description Operation panel is locked up Solution CAUSE Either one or more of the operat
232. not uncommon in the printing world Commonly documents will be formatted differently when printed to printers made by different manufacturers There are many reasons for this Due to physical differences between printers as well as copyright laws different manufacturers will use different programs for their drivers It is the driver that does the majority of the formatting for the image to be placed on the page Different drivers will use different algorithms when imaging spacing and font metrics Often times this results in a slightly different look or format for a document when printed to two Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 157 7030 different printers There is also potential differences within the image areas of the main bodies of the two printers The print controller takes the image area into account when laying out the image on the paper Different image areas can determine different layouts These factors can result in lines of text being moved on the paper If lines are moved enough or lie close enough to the threshold of the image area text and page breaks that are rendered in a certain position on one printer may be rendered in a different position on another This scenario will occur across the board for printer manufacturers A Lexmark is different from an Epson which is different than an HP etc Obviously the output from certain printers will match up closer to some printers than others
233. nputting a name the machine hangs up New Corrected 4 Possible to print on B5 size paper when receiving A5 size data Current When receiving A5 size data the data is printed on A4 A3 or B4 size paper Paper size can be selected in the paper size selection mode When automatic selection is used the paper size closest to the receiving image size is selected New When receiving A5 size data and no A4 size paper is loaded the data is printed on B5 size paper When no B5 size paper is loaded the same operation as the current will be applied 5 Output of Sequential transmission report when error occurs Current When the sequential transmission report is set for not output however the transmission results report is set to output when error occurs it is not output New In order to output the communication error report at the sequential transmission the transmission result report is output if it is set to output when any communication error occurs 6 Addition of Night communication mode New A function that receives data at night and outputs it with sub power ON has been added Note In fax key operator function setting a menu Off time receiving output setting has been added When the Off time receiving output setting is pressed the screen changes to set the night time receiving and its timer The original received at night time under the setting of Off time receive print NO will be printed at sub switch power on Lat
234. nters amp amp Scanners and the attached PDFs For EFI legacy products that will not receive a Vista specific driver refer to the following statement The previous drivers System 5 5e 8 8e will not work on 64 bit Vista However these drivers will work on the 32 bit version of Windows Vista with minor issues Known issue Borders and frames around icons and panes within the driver UI may not show up correctly Notes 1 Ifa previous driver was Microsoft Windows XP WHQL certified Microsoft also honors the digital signature CAT file on Windows Vista 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0657724EN Solution Usage 1 Description How to access the Konica Minolta FTP site Solution The Konica Minolta FTP site is no longer accessible The content of this site has been transferred to the Drivers System Code Firmware EPROMs selection on each individual s SSD Home page Enter a Product Group and a Product and select Go to get a complete list of Drivers System Code Firmware EPROMs Utilities and Support Documentation In addition there arelinks to download Firmware EPROMs Utilities and Support Documentation for related accessories Solution ID TAUS0700453EN Solution Usage 78 Description NVRAM Troubleshooting Procedure used to identify NVRAM problems Solution
235. o Man Toggle the Receive Mode setting by pressing the EDIT button located in the lower right hand corner Press the BACK button twice Power the machine OFF ON to exit the Key Operator mode CN O Cr CON Solution ID TAUS0613425EN Solution Usage 1 Description FK101 how to enable a distinctive ring capability Solution CAUSE The 7030 does not have a built in distinctive ring feature SOLUTION If this feature is required an external fax tel device that support distinctive ring must be purchased Note Distinctive ring adds a second phone number to an existing line then varies the ring pattern two short rings instead of one long one for instance to indicate calls to the different number Distinctive ring switches can set to detect the ring patterns and route calls accordingly These switches can be obtained through local phone companies or computer electronic supply stores Konica does not sell distinctive ring switches Solution ID TAUS0613722EN Solution Usage 1 Description Part number for the fixing entrance guide plate which is shown as not available dotted representation with no assigned part number on page 50 of the 7020 7030 Parts Catalog 5 00 Solution To obtain a fixing entrance plate 2 assembly with Mylar sheet order part number 26NA 5480 Solution ID TAUS0613733EN Solution Usage 1 Description FK101 can the 7030 print the receive time and date on a received fax Solution The 7030 does not have an o
236. oard The wiring harness for the T S Lamp is rubbing between the T S conveyance unit and frame causing intermittent short of 24V DC to frame ground This can cause ICP 11 on the Printer Driver Board to open losing all 24V DC supplies to CN24 Note CN24 supplies 24V DC to the T S Lamp Bypass Tray Feed Solenoid SD3 ADU drive motor M6 and Loop Clutch MC2 SOLUTION Repair or replace the damaged wire harness Reposition the wire harness to eliminate excessive slack and secure the wire harness to the frame with a small wire tie Position black tape over the frame protrusion at the base of the T S Conveyance Unit Replace the Printer Driver Board p n 26NA 9022 Solution ID TAUS0615334EN Solution Usage 9 Description DB409 noise when copying Solution CAUSE The small brown idler gear that meshes with the paper feed gear 2 is on backwards SOLUTION Turn the idler gear around so it meshes properly with the paper feed gear 2 Note Due to the gear being on backwards the idler gear p n 13HA77050 and or the paper feed 2 gear p n 26NA16320 may be worn or broken Replace gear s as necessary Solution ID TAUS0615414EN Solution Usage 9 Description How to remove voids on the edges Solution To remove the voids on the edges perform the following Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 22 7030 From the normal Copier mode press the HELP button located to the right of the touch screen
237. obe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0653757EN Solution Usage 0 Description Lead edge has a consistent 1 2 inch deletion Image at trail edge is off of the copy Adjusting the restart timing has no effect on the output Solution CAUSE Failed main CB SOLUTION Replace the main CB p n 26PA 9300 Solution ID TAUS0654531EN Solution Usage 0 Description Background streaks toner misting and or excessive toner build up in the recycler unit Solution CAUSE Failed toner recycling auger assembly attached to the rear of the drum carriage and or insufficient sealing of the developing unit causing toner misting onto the charging corona unit SOLUTION Install the following 1 Toner Packing Countermeasure Kit p n 26NA KO40FOC Note Technical Bulletin 9A indicates that only 4 mylars are to be removed from collect cover C This is incorrect remove ALL mylars from collect cover C 2 Charging Corona Soilage Countermeasure Kit 1 p n 26NA KO10FOC and Kit 2 p n 26NA KO20FOC 3 Due to timing changes in M1 Main motor it is critical that level 32 System firmware and level 31 Image firmware or higher be installed when performing this modification Notes 1 Please refer to 7020 7025 7030 7035 Technical bulletin 9 MODIFICATION KITS for the complete installation procedures and for the proper parts ordering procedures To
238. on How to enable disable the Weekly Timer Solution To enable disable the Weekly Timer perform the following 1 Power the copier ON Press the HELP key Touch Key Ope mode on the touchscreen Touch 1 System copier on the touchscreen Touch 9 Weekly timer on the touchscreen Touch 1 Weekly timer setting on the touchscreen Touch Yes to enable the weekly timer function or No to disable the weekly timer function Touch OK on the touchscreen Touch RETURN on the touchscreen three 3 times to return to the normal mode 10 00 NDOT BE OEN Solution ID TAUS0614224EN Solution Usage 2 Description Image is cut off and shifted when duplexing in an enlargement mode Solution CAUSE Image shift is defaulting to 10mm front and back Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 61 7030 SOLUTION Program image shift to Omm front and back Solution ID TAUS0614239EN Solution Usage 2 Description The hardware total counter does not increment Solution CAUSE The hardware total counter is disabled in the 25 mode SOLUTION To enable the hardware total counter perform the following 1 Turn the machine OFF Enter the 25 mode turn the machine ON while pressing the 2 and 5 keys Select 1 Software Switch Setting Use the arrows on the LCD to select dipswitch 15 0 Touch the OFF key on the LCD to change the data to 0 Press PREVIOUS SCREEN Power the machine OFF
239. on Report Solution To enable First Page Print on Transmission Report perform the following 1 From the Copier mode press the HELP button On the LCD touch screen select KEY OP mode Press 2 FAX on the touchscreen Select TX RX MODE SET on touchscreen Press UP ARROW on the right hand side of the touchscreen until Transmission Mode is highlighted Press EDIT on touchscreen until desired quantity is reached Press BACK Select Report output set Select Transmission report 10 Select Always 11 Press the return key until the main screen appears Oo SOOT GON Solution ID TAUS0618420EN Solution Usage 1 Description J30 with the paper stopping half way out of the exit rollers Solution CAUSE The paper size indication dial is not set to the size of the paper in the tray SOLUTION Ensure the paper size indication dial is set to the same size as the paper in the tray Solution ID TAUS0618564EN Solution Usage 1 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 93 7030 DB409 DB410 LCT lift up drive cable unwrapping from the lift up cam assembly Solution CAUSE This issue is usually caused by the lift up tray changing height at an excessive rate of speed This allows the cable to buckle and pop off the lift up cam SOLUTION Rewrap or replace the cable p n 13HA47130 Instruct customers to load paper carefully and do not drop the paper in the LCT SPECIAL NOTE This soluti
240. on provided by Darrin Barrett KBT Atlanta Solution ID TAUS0618656EN Solution Usage 1 Description How to program combination of small size originals front and back with 1 25 ratio selected Solution This feature is not available This model automatically select AMS with the combination feature The Users Manual states that AMS is automatically selected The copy size in Tray 1 and original size are sensed and the correct ratio will be automatically selected The only work around would be to program the Job Memory Store and then with the original selected and placed on the platen when the standard screen in displayed change the AMS ZOOM to 1 25 To select the 1 25 ration perform the following 1 Place your original on the platen small original 2 Load your 5 5x8 5 in Tray 1 change the size wheel to 5 5x8 5 3 Select APPLICATION Touch Combination 2 1 OK on the same screen touch STORE bottom left of LCD 4 Touch Job Memory upper right of LCD the Select Job Memory Number will be displayed 5 Touch ENTRY the Check Mode is displayed touch OK the Job Store Mode will be displayed select one from the open Job number s touch OK The Name Input Display with an alphanumeric screen is displayed type desired name touch OK twice 6 Press Scan to Scan Originals screen is displayed before touching SCAN select your LENS ratio using ZOOM 125 and then press OK Solution ID TAUS0618693EN Solution Usage 1 D
241. oner density concentration dip switch Toner density may be decreased using dipswitch 24 1 and 24 0 To decrease the toner concentration perform the following Access the 25 mode hold down the 2 and 5 keys at power ON Select 1 SOFTWARE SW Using the UP or DOWN arrows scroll to dip switch 24 Select the bit number of the software dipswitch by pressing either the UP or DOWN arrow Choose the desired setting Select ON 1 or OFF 0 DIPSWITCH SETTING MODE 24 0 0 24 1 0 Normal control 24 0 1 24 1 0 Decrease toner density by approximately 1 24 0 0 24 1 1 Decrease toner density by approximately 2 24 0 1 24 1 1 Decrease toner density by approximately 3 6 Power the copier OFF ON Note These switches are provided for adjustment when image background occurs The switches are reset to 0 when the L detection adjustment is performed aRWN Solution ID TAUS0618454EN Solution Usage 5 Description The fixing web has completely advanced and is unattached from its roller prior to reaching its estimated life expectancy Solution CAUSE The fixing counter fixing web was reset SOLUTION Reset the fixing counter only when the cleaning web is replaced Solution ID TAUS0618704EN Solution Usage 5 Description DF314 jamming and skewing Solution CAUSE The DF314 is not aligned properly SOLUTION Adjust the height and skew for the DF314 To adjust the height and skew for the DF314 perform the following 1 Place the DF3
242. or interlock switch SOLUTION Replace finisher front door interlock switch p n 12QR86010 Solution ID TAUS0652498EN Solution Usage 0 Description J30 0 and paper stops 75 of the way through the fuser unit Solution CAUSE The actuator for PS2 was broken but the sensor worked SOLUTION Verify sensor operation by inspecting PS1 and PS2 via the 47 mode In this cae replace the actuator p n 26NA53170 referenced on page 53 item 3 of the 7030 Parts Manual Solution ID TAUS0652713EN Solution Usage 0 Description How to store PCL fonts onto the print system hard drive or compact flash card Solution To store a PCL font onto the IP controller hard drive or compact flash card on legacy Konica models the following prerequisites are necessary 1 The actual font or bar code must be purchased by the user Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 152 7030 2 The font must be a PCL font or can be a PCL Soft font If it is a Soft font the font must first be edited to make it a PCL font then it can be modified for storage on the IP unit 3 The workstation used to edit the file must be equipped with DOS Dos editor Notes a Follow this step by step procedure for the complete installation procedures and for the proper parts ordering procedures b To view this PDF hyperlink Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www ad
243. ords one can print to the HP using the Konica driver or vice versa In this way at least the driver generated output would be the same going to both machines While the output still may not be exactly the same the effect of printing to two different printers can be lessened There may even be different output within the same printer manufacturer i e Konica IP302 print controller is good but the IP304 print controller is not Lexmark Optra K1220 is good but the Optra T614 is not The analogy that is often used when explaining this to customers involves motor vehicles A Ford and Dodge are essentially the same in terms of the fact that they are cars that serve as a means of transportation just as two printers are output devices However while the end result of driving two different cars is essentially the same there may be certain differences with regard to cornering and acceleration that give each car a distinct feel This is essentially what is happening between the two printers It is understandable that the customer does not want to convert thousands of existing documents but due to the vast number of different printers currently available on the market today it is not possible to exactly emulate all printer manufacturers algorithms The only other option is to pick one printer model format these documents that need a consistent look for that printer and use only that particular printer to print these documents If there are any further quest
244. orm the following Access the 25 mode power the machine OFF then ON while holding down on the 2 and 5 keys Select Software SW Select Dip SW 21 and set bit 1 to O OFF Power the machine OFF ON to exit the 25 mode WN Solution ID TAUS0613783EN Solution Usage 4 Description FK101 unable to connect fax speaker to the main body connector Solution CAUSE The connectors for the fax speaker and for the main body are both female connectors and cannot be connected together A small jumper with male Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 37 7030 connections on each end to join the two female connectors is missing from the FK101 kit or has been misplaced SOLUTION Order this small jumper p n 002930001 as needed Note If this small jumper is missing from the FK101 installation kit please submit a new problem through NSSG Web Support including the FK101 serial number These submissions will allow proper tracking of field impact Solution ID TAUS0614211EN Solution Usage 4 Description On duplexed copies the rear side is folded Solution PROBABLE CAUSES 1 The mylar on the fixing entrance plate 2 is not flat against the plate Repair or replace the fixing entrance plate 2 assembly p n 26NA 5480 2 When making double sided copies using curled paper the corner of the leading edge may touch the ribs of the guide part lower resulting in folding The ribs on the guide part lo
245. other option is to pick one printer model format these documents that need a consistent look for that printer and use only that particular printer to print these documents If there are any further questions please feel free to contact the National Systems Solutions Group at 1 800 825 5664 Solution ID TAUS0656577EN Solution Usage Description Unable to install 32 bitdrivers on a Microsoft Windows 2003 64 bit server formigration to the 32 bit clients Solution The 32 bit driver files are not recognized when attempting to load on a 64 bit system therefore the files must be pulled from a 32 bit system in order to add additional driver support on a 64 bit server 1 After installing the 64 bit driver on the server install the matching 32 bit PCL PostScript Visual PostScript Plug in or PostScript Adobe driveron one of the clients 2 The driver files will be placed in C WINDOWS inf folder on the client 3 Share this folder on the network so that the 64 bit server has access 4 From the server when adding additional drivers browse to the shared folder on the workstation 5 Select the appropriate inf file from the shared folder on the client the driver files will then be pulled over to the server to support other 32 bit clients when migrating the driver files Note It is important to install the same type of driver on the client to match the driver installed on the server Solution ID TAUS0658160EN Solution Usage Description
246. ouble feed prevention roller and drive shaft have been changed to provide parts commonality with other models SOLUTION See DB209 409 DB210 410 Technical Bulletin 2 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0624739EN Solution Usage 0 Description DB210 double feed prevention roller and drive shaft change Solution CAUSE The double feed prevention roller and drive shaft have been changed to provide parts commonality with other models SOLUTION See DB209 409 DB210 410 Technical Bulletin 2 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0624747EN Solution Usage 0 Description DB410 double feed prevention roller and drive shaft change Solution CAUSE The double feed prevention roller and drive shaft have been changed to provide parts commonality with other models SOLUTION See DB209 409 DB210 410 Technical Bulletin 2 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be
247. ows 2000 Professional Windows NT 4 0 Workstation using Windows NT 4 0 Server as the Create form Server Solution Test Synopsis results Note To view the above link Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0616340EN Solution Usage 0 Description Is the 7030 compatible with Unify Solution Unify is not compatible with the 7030 Trademark ownership information Solution ID TAUS0616761EN Solution Usage 0 Description IP011 not recognized by mainbody Unable to select Printer on the operation panel Solution CAUSE The printer has been isolated via software dipswitch 19 0 SOLUTION To enable the IP011 perform the following 1 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 2 Touch 1 Software SW on the touchscreen Select software dipswitch 19 using the left up down arrow s Select the bit number of the switch using the middle up arrow to a 0 Select OFF 0 to enable the IP 011 Turn the copier OFF then ON to exit the 25 mode Oo ow Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 120 7030 Solution ID TAUS0616904EN Solution Usage 0 Description How to program the scanning Mixed Original mode as default at
248. p information Solution ID TAUS0648250EN Solution Usage 0 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 149 7030 Description How can you restore printing once the optional key counter has been removed Solution If the male connector containing the 2 wire jumper cannot be located you can make a jumper wire to enable printing The female side of the connector is numbered the numbers are very small The jumper wire will need to bridge pins 1 and 2 of the connector This will allow copying printing to take place Solution ID TAUS0649485EN Solution Usage 0 Description Does the IP011 support CREATE software Solution The IP011 print controller using the GDI print driver does not support CREATE software The IP011 will need to be replaced by the IP421 Trademark ownership information Solution ID TAUS0649529EN Solution Usage 0 Description How to perform the touchscreen sensitivity adjustment when the touchscreen is so far out of adjustment that there is no response from the operation panel Solution To adjust the touchscreen sensitivity perform the following 1 Power on the machine while pressing the HELP key 2 Select 1 then 0 using the numeric key pad 3 Touch the at the upper right lightly with a touch pen Check the coordinates displayed in the top line at the top of the screen 4 Ensure the X coordinate and the Y coordinate displayed in the message area fall within the standa
249. paper feed slide holder into the rear frame hole from the outside rear of the machine Note Refer to the 7020 7025 7030 parts catalog 12 2000 page 38 through 41 for part location Solution ID TAUS0615757EN Solution Usage 4 Description Dark streaks on copies in the lead to trail direction Solution CAUSE Dirty or failed charge corona unit SOLUTION Clean or replace the charge corona unit p n 26NA 2500 Note See poor image quality sample Solution ID TAUS0615912EN Solution Usage 4 Description Blur jitter at the trail edge running front to rear with 8 5x11R 8 5x14 and 11x17 paper only Solution CAUSE The DRUM CLOCK settings in the 36 mode are out of adjustment SOLUTION To adjust the DRUM CLOCK perform the following 1 Access the 36 mode hold the 3 and 6 at power ON 2 Select 2 TIMING ADJ 3 Select 1 DRUM CLOCK ADJ 4 Perform the DRUM CLOCK adjustment as illustrated in the 7020 7025 7030 7035 service manual 3 2001 page 4 38 through 4 42 Note The DRUM CLOCK adjustment is listed as the VERTICAL HORIZONTAL MAGNIFICATION adjustment is the service manual Solution ID TAUS0616179EN Solution Usage 4 Description Image shifting off the page when staple is selected Solution CAUSE Timing adjustment out of specification SOLUTION Access the 36 mode hold the 3 and 6 keys and press the sub switch power ON 2 Select 2 Timing adjustment Select Centering Engine All Make note of original s
250. paper size detection sensor PS20 in common with other models The old type and new type parts are not interchangeable and cannot be mixed When replacing any of the old type parts with the new type ensure that you replace all of the old type parts to the new type The old type parts are 1 Manual feed tray upper p n 26NA42170 2 By pass feed detecting wiring p n 26NA90450 3 Photo sensor PS20 p n 55WA85520 The new type parts are 1 Manual feed tray upper p n 26NA42171 2 By pass feed detecting wiring p n 26NA90451 3 Photo sensor PS20 p n 08AA85510 4 Paper detecting actuator assembly p n 26NA 4330 Note When installing the new type parts you will need 2 B tight screws p n 002253081 and 2 E rings p n 00Z670206 Solution ID TAUS0619028EN Solution Usage 0 Description Copies are enlarged front to rear Prints and internal test charts print correctly Solution CAUSE Incorrect CCD unit position SOLUTION Check the CCD unit position and adjust as necessary To check the CCD unit position perform the following 1 Power the machine OFF Remove the original glass Remove the scanner driver board cover Remove ribbon cable cover Remove the lens shield cover Ensure that the CCD unit is mounted to its mounting bracket and is properly sitting in its positioning tabs Measure from the ends of the CCD unit mounting plate to the frame right side of the machine Ensure that each end front and rear of the
251. peration Ensure that the paper slides smoothly under the mylar sheet attached to the front paper positioning plate Reform the mylar sheet or replace the front paper positioning plate p n 13GQ 6150 as necessary Solution ID TAUS0620369EN Solution Usage 15 Description Latest firmware EPROM level 7030 includes DF314 FS107 FK101 and FK102 Solution Latest Firmware level and Internal Link for Faxing Printing current 7020 Firmware information RUN V text Wordpad exe v text newrom 7020 txt 7020 level 33 firmware enhancement list in Adobe Acrobat format DF314 See 7020 7025 7030 7035 Technical Bulletin 6 DF314 level 20 7035 ONLY file name DF314 20p exe PC file DF314 level 30 file name DF314 30p exe PC file DF314 level 20 and 30 firmware enhancement list in Adobe Acrobat format FK101 FK101 level 17 file name FK101 17p exe PC file FK101 level 17 firmware enhancement list in Adobe Acrobat format FK102 FK102 level 14 firmware enhancement list in Adobe Acrobat format FK102 level 13 firmware enhancement list in Adobe Acrobat format FK102 level 12 firmware enhancement list in Adobe Acrobat format FS107 FS107 level 23firmware enhancement list in Adobe Acrobat format Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 16 7030 FS107 level 22 file name FS107 22p exe PC file FS107 level 22 firmware enhancement list in Adobe Acrobat format Note
252. place the reading roller p n 13GL45520 as needed 2 The RADF is incorrectly positioned on the main body The original as it feeds around the white reading roller and against the scale plate guide ramp is being fed into the 5 conveyance guide parts 1 2 3 and jamming The original should normally feed in between the 5 conveyance guide parts 1 2 3 and the conveyance guide part upper p n 13GL45070 Perform the RADF distortion adjustment to properly position the DF314 Turn the distortion adjustment screw clockwise until the top edge of the scale plate guide ramp is positioned between the 5 conveyance guide parts 1 2 3 and the conveyance guide part upper p n 13GL45070 Notes 1 Refer to the DF314 parts catalog February 2000 page 8 and 9 for part locations 2 Refer to the 7020 service manual March 2000 page 6 100 for the RADF distortion adjustment Solution ID TAUS0609822EN Solution Usage 2 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 54 7030 Description FK101 how to scan an original when the main body is receiving or printing a fax Solution If the main body is receiving a fax it will be in Fax Mode To scan an original and make a copy select Copy Mode When the machine has completed making the copy and receiving the fax it will change to Fax Mode to print the fax If the main body has received an incoming fax and is printing it an original can be scanned by pressing RESERVE on the upp
253. ple set with 2 Position staple s icon should depict 8 5x11 with 2 staples on the left and 8 5x11R with two staples on the left as well 7 Touch OK twice 8 Place the original book with front cover face down on platen and touch Scan 8 Open original book and place on platen and touch Scan until all pages are scanned 9 Press the Start print key Note Refer to page 8 19 in the 7030 User s Guide Solution ID TAUS0615733EN Solution Usage 0 Description How to submit a file for a current installation or pre sales printer test in a Microsoft Windows or Macintosh environment Solution To submit a file for a current installation or pre sales printer test in a Windows or Macintosh environment perform the following 1 Provide the product s current print driver to the customer 2 Have the customer configure the job as they would like it printed and print the job to a file This will eliminate the need for NSSG to have a copy of the specific application and will save time trying to determine how the document is supposed to be formatted for printing Note Most applications have a print to file option 3 Have a SRF Service Request Form filled out by contacting the NSSG Hotline In NSSG s continuing review of support processes the method of requesting advanced levels of support have been redefined NSSG no longer requires that a SRF form be filled out by the technician and faxed Instead to streamline the process and reduce
254. plug the machine for 1 minute Power the machine ON and make test copies Solution ID TAUS0627868EN Solution Usage 1 Description FS107 part number for the foam pad that applies pressure to the cam roller assembly Solution Positioning Part p n 13GQ12110 Note This foam pad attaches to the top cover of the finisher outline on page 2 item number 12 of the FS107 parts catalog Solution ID TAUS0627929EN Solution Usage 1 Description Intermittently the power cycles OFF ON at power or during copy mode Solution CAUSE The DCPS failed SOLUTION Replace the DCPS p n 26NA84511 Solution ID TAUS0627984EN Solution Usage 1 Description Unable to default to Tray 3 when APS is selected Solution CAUSE Incorrect DIP SW settings SOLUTION To have Tray 3 be the default tray when APS is selected perform the following 1 Access the 25 mode 2 Select 1 Software SW Scroll to DIP SW 25 Scroll to BIT 4 and set to a 0 OFF Scroll to BIT 5 and set to a 1 ON Power the copier OFF ON oOo Ww Solution ID TAUS0628656EN Solution Usage 1 Description PLEASE LOAD A4 PAPER is indicated on the LCD when placing an 8 5x11 original on the platen glass only Solution CAUSE The Destination switch is not set for USA SOLUTION To set the destination switch for USA perform the following 1 Access the 25 mode power the machine ON while holding down on the 2 and 5 keys Press 1 on the touch screen Software SW
255. power up when an IP421 is installed Solution Scanning application functions are retained until the AUTO RESET button is pressed while in scanner mode or sub switch SW2 or main switch SW2 is powered OFF ON Note Job memory is only for copier mode functions Solution ID TAUS0616944EN Solution Usage 0 Description FK101 LAN hacking through fax line FAQs Solution Listed below are some FAQs regarding LAN hacking through the fax line 1 QUESTION Is there any possibility that the LAN can be hacked through the fax line from the FK101 via the KN303 304 ANSWER The FK101 supports the fax protocols T4 and T30 but not the data transmission protocol The FK101 cannot recognize data other than image data 2 QUESTION Does the FK101 support the data modem Function ANSWER The FK101 supports the fax protocols T4 and T30 only 3 QUESTION Is it possible that the FK101 is recognized as a modem or network card on the LAN ANSWER The FK101 is not recognized as a modem or network card by any operating system 4 QUESTION Does the FK101 support the TCP IP or IPX SPX protocols ANSWER The FK101 only supports the fax protocols T4 and T30 5 QUESTION Does the FK101 accept data calls from an external line ANSWER The FK101 only accepts fax image data 6 QUESTION The FK101 uses the adopt V34 V37ter that allows dial up connection Is there any possibility of hacking from this connection ANSWER The FK101 uses the adopt V34 V37ter a
256. pport amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more These drivers will be shown as a WHQL Windows H ardware Q uality L abs Download Access the Download Selector and type WHQL in Find downloads then click on Search amp gt Solution ID TAUS0652524EN Solution Usage 1 Description FK101 how program the number of rings before the fax reception starts Solution To program the number of rings before the fax reception starts perform the following 1 Power the copier ON 2 Press the HELP key 3 Touch Key Ope mode on the touchscreen 4 Touch 2 FAX on the touchscreen 5 Touch Line parameter set on the touchscreen 6 Highlight Num of rings on the touchscreen using the up down arrows located on the right side of the touchscreen 7 Repeatedly touch EDIT on the touchscreen until the desired number of rings is displayed on the touchscreen 8 Touch BACK on the touchscreen 9 Touch BACK on the touchscreen 10 Touch RETURN on the touchscreen to return to the normal copy screen Solution ID TAUS0652887EN Solution Usage 1 Description What is required for scanning with an IP421 Solution The HD103 hard drive kit PCUA 950231 and the KN303 network card PCUA 950230 are required to use the scanning feature of the 7030 IP421 A TWAIN driver is supplied on the IP421 User CD which will allow scanning from any TWAIN compliant app
257. priate link s to access the files Trademark ownership information Solution ID TAUS0617218EN Solution Usage 1 Description How to select Thick Paper option Solution The engineering specifications for this product do not include a Thick Paper option The paper specifications are for 16 24 pound bond from the main body trays and 16 35 pound bond from the bypass Solution ID TAUS0617228EN Solution Usage 1 Description Black original on 11x17 scanning only 8 5x11 Solution CAUSE APS sensors are only detecting the 8 5x11 size because of the dark original If the original is moved so that the white letting is detected it scans at the correct size SOLUTION Changing the machine placement might affect the APS detection of the original Place the original so that lettering is over the sensors Solution ID TAUS0617404EN Solution Usage 1 Description DF314 what is the part number for the DF314 wiring receptacle Solution The part number for the main body receptacle that the DF314 wiring harness plugs into is p n 26NA90420 Solution ID TAUS0617450EN Solution Usage 1 Description Unable to set the paper sizes of the trays Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 91 7030 CAUSE The machine s memory is corrupted SOLUTION Initialize the machine To initialize the machine perform the following 1 Power the machine ON while holding down on the 4 and 7 keys output code
258. ption FS107 F77 5 while copying and or during finisher initialization intermittently Solution PROBABLE CAUSES 1 A bind in either the paper pressure and or the shutter plate drive systems both are driven by M707 Paper pressure motor Lubricate all the drive gears to the paper pressure and shutter plate drive systems with Plas Guard 2 The metal bracket that supports M707 may be positioned on an angle causing a bind to the drive gears Loosen the 2 screws that connect this bracket to the conveyance casing ensure the bracket is straight and then retighten the screws 3 Remove and clean the Rocking gear A p n 13GQ77090 this is a one way gear that if slipping would cause a loss of drive to the pressure cam p n 13GQ45410 4 Inspect and address any possible binds to the conveyance rocking plate p n 13GQ45050 5 Check and adjust if necessary the position of the spring mount plate p n 13GQ45440 This plate should normally be positioned with single scribe line side of the plate in line with thicker of the 2 plastic mounting posts 6 If problem persists replace M707 p n 13GQ80051 Note 1 Please ensure that the latest level firmware is installed into the 7030 and FS107 As of 9 10 01 the 7030 system is level 32 Image is level 31 and FS107 is at level 21 Trademark ownership information Solution ID TAUS0611178EN Solution Usage 45 Description No power display is blank with only the green data light ON Solution
259. ption to print the receive time and date on a received fax Solution ID TAUS0613769EN Solution Usage 1 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 80 7030 Unable to receive a fax or print a job Green data light is ON and JOB LIST is flashing Solution CAUSE The 7030 has ran out of paper and is unable to complete the fax reception or print job SOLUTION Press JOB LIST on the LCD to view the status of the fax and or print jobs Load the necessary paper size and press START PRINT to complete the fax and or print job Note The LCD will display a message to PLEASE LOAD PAPER if a copy job is attempted prior to adding paper Solution ID TAUS0613793EN Solution Usage 1 Description Scantrip Admin utility information Solution Scantrip Admin is an enterprise level administration tool for Konica s Scan to Disk feature Groups of images from multiple scanner print engines can be retrieved and deleted with Scantrip Admin The Scan to Disk activity can be checked and the information saved to file for audit purposes Scantrip Admin can even be used to perform a back up of the Scan to Disk file system Konica s Scan to Disk technology allows scanning of documents from the print engine s platen glass or the document feeder directly to file where it is stored in a mailbox on the print engine s internal hard disk For details on Konica s Scan to Disk technology please refer to the Konica print engi
260. put can be selected for the counter display Note DIPSW24 6 0 Displays number of copy sets Factory setting DIPSW24 6 1 Displays number of originals 6 Tray selected first with APS Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 44 7030 Current The first selected tray is fixed for each spec New The first selected tray with APS is selectable from 25 mode DIPSW Note 25 mode DIPSW 24 5 0 24 4 0 1st 25 mode DIPSW 24 5 0 24 4 1 2nd 25 mode DIPSW 24 5 1 24 4 0 3rd No setting can be made for the 4th tray 7 E89 1 Current If water mark is set only for the first page and combined with the 2 2 mode in chapter mode E89 1 occurs New Corrected 8 Fax EKC password is not required Current While EKC has been set to ON only for a fax function when receiving a fax from power save mode and then transmitting a fax the message Set password is not displayed The fax transmission is possible without entering the password New Corrected 9 Machine without finisher stops at every 100 copies Current When Stop machine at excessive paper loading is set to Yes for the machine without finisher and high volume copy is made the machine stops at every 100 copies with a message Restart The machine restarts by pressing Start key New Copying is possible until the excessive paper loading is detected When it is detected the machine stops with a message Remove paper and restart and restarts
261. put code 54 3 Press the START button Note Toner will now be added to the developing unit and stop automatically when target level is reached although it will not run any longer than 3 minutes 4 Power copier OFF ON to return to normal copy mode Note Perform the following 25 mode software switch settings to minimize the amount of copies that can be made prior to copy inhibit when the ADD TONER message is displayed 1 Access the 25 mode hold down the 2 and 5 keys at power ON 2 Select 1 SOFTWARE SW 3 Using the up and down arrows scroll to the following software switches and set them as follows a 4 0 setto a 0 b 4 1 settoa0 c 4 2 setto a 0 d 4 3 settoa 0 6 Power OFF ON to return to normal copy mode Notes 1 These setting will allow the ADD TONER message to be displayed immediately and only allow 100 copies to be thereafter 2 Copier inhibit will automatically be released when a new toner cartridge is installed 3 This solution identified as a common problem by Jim Wood Konica BT Orlando Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 13 7030 Solution ID TAUS0616027EN Solution Usage 23 Description How to adjust the touchscreen sensitivity Solution To adjust the touchscreen sensitivity perform the following 1 Power the copier OFF 2 Access the Key Operator Mode power the copier ON while pressing the HELP key 3 Touch 10 Touch panel adj on the touchscreen to access
262. pyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 48 7030 Solution CAUSE The bypass size detection adjustment was not performed SOLUTION To perform the bypass size detection adjustment perform the following 1 Access the 47 mode power the machine ON while holding down the 4 and 7 keys output code 28 2 Install a 8 5x11R paper into the bypass tray and press the START button 3 Power the machine OFF ON to exit the 47 mode Solution ID TAUS0615135EN Solution Usage 3 Description No power display is completely blank LED 2 on the main CB fails to light after powering the main power switch SW1 ON Solution CAUSE Poorly seated or failed parameter memory board resulting in no initialization of the main CB SOLUTION To check the parameter memory board perform the following 1 Power the copier OFF 2 Remove the parameter memory board from the main CB 3 Inspect CN32 and CN33 on the main CB Ensure that all the pins are straight and properly aligned 4 Reseat the parameter memory board on the main CB Replace the parameter memory board p n 26NA 9110 as necessary Solution ID TAUS0615137EN Solution Usage 3 Description With the 1 2 copy mode selected using 8 5x11R originals that are printed onto 8 5x11 paper using auto rotation the rear side is upside down Solution CAUSE Second side orientation needs to be changed SOLUTION To orient side 2 perform the following 1 Press th
263. r now available as an Item Number Solution See Info Source Bulletin 20a 03 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621356EN Solution Usage 0 Description FS107 J72 16 when feeding 5 5x8 5R paper Solution CAUSE When using 5 5x8 5R paper the edge of the paper may touch the rib of the conveyance open close plate causing a jam SOLUTION To prevent the 5 5x8 5R paper from jamming conveyance guide sheet A p n 13GQ45940 has been newly established Install the conveyance guide sheet A as needed Solution ID TAUS0621417EN Solution Usage 0 Description Developer spewing from the developer unit Solution CAUSE The drum counter has not been reset after replacing the drum SOLUTION Ensure that the drum is replaced every 200 000 copies or prints and that the drum counter is reset each time the drum is replaced To reset the drum counter perform the following Access the 36 mode power the copier ON while pressing the 3 and 6 keys Select Counter clear Select Drum counter Select YES Power the copier OFF ON to return to normal copy mode AOUN Solution ID TAUS0621471EN Solution Usage 0 Description DF314 parts changes Solution
264. r used Solution CAUSE The scanner driver board SCDB failed SOLUTION To check the SCDB perform the following Access the 47 mode power the machine ON while holding down on the 4 and 7 keys output code 43 Using a meter check for 24V DC at CN66 6 Check CN66 7 for a change of state when pressing the copy button in 47 mode If no change of state occurs replace the SCDB p n 26WA 9050 Power the machine OFF ON to exit the 47 mode AOUN Solution ID TAUS0622190EN Solution Usage 2 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 70 7030 Description DB210 intermittent J82 Solution CAUSE The actuator for jam detect 2 photosensor PS105 is out of position and sticking on the clear plastic paper guide numbered 7 SOLUTION Reposition the actuator on PS105 to prevent it from contacting the paper guide Solution ID TAUS0622626EN Solution Usage 2 Description DB409 is the LCT tub available as a spare part Solution The LCT tub is now available as a spare part p n 13HA47014 Solution ID TAUS0623035EN Solution Usage 2 Description FS107 J72 19 with the paper jamming behind the foam exit roller Solution CAUSE A failed paper exit connecting clutch SOLUTION Replace the paper exit connecting clutch p n 13GQ77181 Solution ID TAUS0623161EN Solution Usage 2 Description An almost blank LCD due to the backlight for the display being OFF Solution CAUSE A
265. ray 14 Press Start button 15 Press the Stop Clear button 16 Press Star button 17 Press 1 to display and press again 18 Place 8 5x11 original in the document tray 19 Press Start button 20 Press Stop Clear button 21 Power machine OFF ON Solution ID TAUS0615264EN Solution Usage 4 Description After replacing the parameter memory board two additional adjustments 11 and 12 appear in the 36 mode screen Solution CAUSE The additional adjustments are factory adjustments and should not be displayed or used The memory must be reset to delete the extra adjustments from the display SOLUTION After replacing the parameter memory board the memory must be reset using 47 mode output code 93 The developer must also be changed and L detect performed To perform the L detection adjustment perform the following Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7030 Access the 36 mode hold the 3 and 6 keys at sub switch power ON Select 1 HV adjustment Press the NEXT or BACK button to scroll to the L detection adjustment screen Press the START button on the LCD or the green START button on the keyboard The developing motor will rotate during the adjustment period When the LCD indicates OK the L detect adjustment has completed successfully Power OFF ON the sub switch to return to normal copy mode OahWN Solution ID TAUS0615447EN Solution Usage 1
266. rd values The acceptable values are on the second line If the values are not within the acceptable parameters repeat Step 5 until the values are acceptable 5 Touch the at the lower left lightly with a touch pen Repeat the process used for the upper right coordinate until acceptable values are achieved 6 As verification of a correct adjustment touch the CHECK keys at the upper left and lower right corners There will be a beep tone for each one If a beep tone is not heard repeat the adjustment 7 Press the START key after finishing the adjustment 8 Touch RETURN on the touchscreen two times to return to the normal mode and check operation of the touchscreen Solution ID TAUS0649998EN Solution Usage 0 Description DF 314 Change of ADF Solution See Bulletin 5234 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0650245EN Solution Usage 0 Description DF 314 Change of ADF to reduce operation noise at paper feeding Solution See KOM060050 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com produ
267. re good Solution CAUSE The DCPS failed SOLUTION Replace the DCPS p n 26NA84510 Solution ID TAUS0641709EN Solution Usage 1 Description Please remove paper from exit of machine message after swapping the control board Solution CAUSE The PRMB from the original board was not swapped to the new board SOLUTION Swap out the PRMB between the two boards Solution ID TAUS0643115EN Solution Usage 1 Description Intermittently F52 01 occurs during copy mode Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 110 7030 Solution CAUSE The DCPS failed SOLUTION Replace the DCPS p n 26NA84511 Solution ID TAUS0648222EN Solution Usage 1 Description How to clear the jam and SC period counters to monitor machine performance between calls Solution To clear the jam and SC period counters perform the following Access the 25 mode Touch 3 Collecting data on the touchscreen Touch 2 Date count data on the touchscreen Touch Yes on the touchscreen Power the copier OFF ON to exit the 25 mode ahWN Solution ID TAUS0651562EN Solution Usage 1 Description Microsoft certified printer drivers PCL PostScript PostScript P and PostScript V Solution The Konica Minolta Microsoft certified printer driverscan bedownloaded fromthe Konica Minolta Download Selector Access the Selector from the the KMBS public site http www kmbs konicaminolta us Su
268. receive faxes from an outside phone line Faxes which are sent internally will be received Solution CAUSE The telephone system designates incoming calls with two short rings and internal calls with one ring The 7030 does not recognize the double ring and will not accept that call SOLUTION The number of rings and minimum ring stop time must be adjusted 1 To adjust the number of rings perform the following a Enter the Key Operator Mode by pressing the HELP key and then pressing KEY OPE MODE on the LCD in lower left hand corner b Press FAX c Press LINE PARAMETER SET d Use the arrows on the right hand side to scroll to NUM OF RINGS e Press EDIT to change to 0 or 1 Ensure that RECEIVE MODE is set to AUTO RX 2 To adjust the minimum ring off time perform the following a Enter the Key Operator Mode by pressing the HELP key and then pressing KEY OPE MODE on the LCD in lower left hand corner b Press FAX c Press SPECIAL SET d Enter Technician passcode 9272 e Press OK f Press FUNCTION PARAMETER SETTING g Press NETWORK h Use the right hand side arrows to highlight MIN RING OFF TIME i Press EDIT to set to 100ms j Return to idle mode Solution ID TAUS0613136EN Solution Usage 6 Description How to print ECM data list Solution To print ECM data perform the following 1 Press the Help to enter Key Operator mode Press the Key Ope Mode button on the touchscreen Enter the Key Operator password and
269. reinstall the drive belt perform the following 1 Pull out Tray 1 and Tray 2 2 Remove the cassette size detection dials for Tray 1 and Tray 2 3 Remove the cover and inspect the drive belt p n 26NA50450 to ensure that it is meshed with conveyance pulley A p n 26NA50420 conveyance pulley B p n 26NA50430 and the idler pulley p n 26NA50370 SPECIAL NOTE Solution provided by Richard Tapia Astro Business Products Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 156 7030 Solution ID TAUS0626673EN Solution Usage Description J81 00at power up Solution CAUSE Broken PS1 Registration PS SOLUTION Inspect PS1 p n 26NA45160 and replace as necessary Solution ID TAUS0626748EN Solution Usage Description DF 314 incorrect size detection of originals placed on the RADF feed tray Solution CAUSE Overhead lighting is interfering with the original length detection performed by original length sensors PS306 and PS307 SOLUTION If the machine cannot be moved to another location order a sensor filter kit p n U193 0030 and install the original sensor filters above PS309 and PS310 which will block light frequencies that cause the sensors to react incorrectly Attach the filter sheets above the sensors by using transparent tape Since the sensors are located in a recessed area of the RADF feed tray the tape and filter will not interfere with feeding of originals Note A quantity o
270. rent main body casing 2 and can only be used with the new type main body casing 2 When replacing the current type guide part with the new type the new type main body casing 2 must be installed Current part number Guide part p n 13GQ48150 Main body casing 2 p n 13GQ10020 New type part number Guide part p n 13GQ48151 Main body casing 2 p n 13GQ10021 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 60 7030 Solution ID TAUS0614123EN Solution Usage 2 Description FK101 NO PAPER is displayed in Fax mode and the machine will not print received faxes Paper is loaded in all trays Solution CAUSE Incompatible programming between Copier System Key Operator Mode and Fax Key Operator Mode The ATS APS settings for each paper tray in Copier Key Operator mode Memory switches are set to OFF and the RX feed tray fix setting in the Fax Key Operator mode TX RX mode set is set to AUTOMATIC SOLUTION To resolve this problem either the ATS APS setting for at least one paper tray must be set to ON or the RX feed tray fix setting must be set to a fixed paper tray To program ATS APS for each paper tray perform the following 1 From the normal Copier mode press the HELP button located to the right of the touch screen Press KEY OPE MODE located in lower left corner of the touch screen Press 1 System Copier Press the DOWN arrow located on the lower left corner of the touch screen to acce
271. ressing the 2 and 5 keys Select Software SW Using the up down arrows scroll to address 3 4 All Memory Reset Select OFF Power the machine OFF Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys Enter 9 2 press the START key press the STOP CLEAR key Enter 0 9 6 press the START key press the STOP CLEAR key Enter 0 9 3 and press the START key 10 Power the machine OFF ON Note When the memory board is initialized all data is deleted OONDE Solution ID TAUS0626138EN Solution Usage 0 Description COPY IN PROGRESS message when using the RADF only Platen copying and internal tests print normally Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 139 7030 Solution CAUSE The machine s memory has become corrupt SOLUTION Reset the machine to factory defaults To reset memory to factory defaults perform the following 1 Enter the 25 mode power the machine ON while pressing the 2 and 5 keys Select Software SW Using the up down arrows scroll to address 3 4 All Memory Reset Select OFF Power the machine OFF Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys Enter 9 2 press the START key press the STOP CLEAR key Enter 0 9 6 press the START key press the STOP CLEAR key Enter 0 9 3 and press the START key 10 Power the machine OFF ON Note When the memory board is initialized all data is deleted OHOND
272. river should also be performed to obtain proper sorting operation 3 The latest version system software is available on the Konica FTP site Refer to the FTP site index on the FTP site for detailed information concerning site contents Solution ID TAUS0618042EN Solution Usage 1 Description The touchscreen is blue with no characters The copy mode LED is lit green Solution CAUSE On the operation board CN86 is poorly seated This results in a loss of communication between the main CB and the touchscreen SOLUTION To check CN86 perform the following Power OFF both the sub switch SW2 located on the operation panel and the main switch SW1 located on the left side of the copier Remove the operation unit p n 26NE 7000 Unlatch CN86 on the operation board and extract the ribbon cable Thoroughly inspect the ribbon cable for any signs of damage Reinsert the ribbon cable into CN86 on the operation board and then latch the connector Reinstall the operation unit Power the copier ON OaARWN Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 92 7030 Solution ID TAUS0618212EN Solution Usage 1 Description FK101 maximum memory allocation Solution The maximum memory that can be allocated for the FK101 is 16MB Additional memory must be installed in the main body to make the 16MB available for the FK101 Notes 1 The memory used in the 7020 is a 144 pin SODIMM module 100MHz 10ns or faster
273. rrect or the front of the main body and drawerbase may not be properly aligned Solution CAUSE When the 7030 was lifted from the drawerbase the front side was lifted first causing the bottom plate of the guide pin to become deformed SOLUTION Reform the bottom plate of the guide pin When lifting the main body from the drawerbase ensure that the machine is lifted straight upward Solution ID TAUS0610301EN Solution Usage 2 Description Cannot run L detect adjustment Developing unit sleeve will not rotate and L detect becomes non adjustable Solution CAUSE The ADU door is open SOLUTION Close the ADU door completely and then run L detect To perform the L detection adjustment perform the following Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 55 7030 1 Install toner cartridge 2 Access the 36 mode hold the 3 and 6 keys at sub switch power ON 3 Select 1 HV adjustment 4 Press the NEXT or BACK button to scroll to the L detection adjustment screen 5 Press the START button on the LCD or the green START button on the keyboard The developing motor will rotate during the adjustment period 6 When the LCD indicates OK the L detect adjustment has completed successfully 7 Power OFF ON the sub switch to return to normal copy mode Solution ID TAUS0611173EN Solution Usage 2 Description F 0 at power up Solution CAUSE The F 0 code is not identified in the service manual This
274. rs Click on PRINT DRIVERS Another Driver Guide menu is displayed Click on the desired model Adisclaimer is offered Read it and click on AGREE to access the driver download page Click on the required printer driver link and follow instructions to download Note The latest printer drivers can also be downloaded from the Konica Digital FTP site Refer to the FTP_ user site txt file on the FTP site for detailed information concerning site contents Internal Link for Faxing Printing FTP site information RUN V text Wordpad exe v text CBC009 txt Internal Link for Faxing Printing FTP_ user site txt file information RUN V text Wordpad exe v text CBC010 txt ONDA W Solution ID TAUS0613020EN Solution Usage 1 Description How to enable two counts on the total counter for 11x17 paper Solution To enable two counts on the total counter for 11x17 paper perform the following 1 Enter the 25 mode turn the machine ON while pressing the 2 and 5 keys Press 1 on the touch screen Software SW Scroll to switch 1 1 using the arrow keys on the touch pad Press ON Press the Return key on the touchpad Turn the copier OFF then ON to exit the 25 mode DARN Solution ID TAUS0613166EN Solution Usage 1 Description FK101 how long will the memory backup battery sustain the image in memory Solution The FK101 memory backup battery is good for 60 minutes when fully charged Solution ID TAUS0613167EN Solution Usage 1 D
275. rt Engineers by telephone at 519 885 2458 by fax at 519 746 7931 or via E mail at support metrics com Note Technical Support is available Monday through Friday 8 AM to 6 PM EST Trademark ownership information FILE V TEXT WTRADEMRK TXT NEW Solution ID TAUS0647098EN Solution Usage 0 Description DB411 J16 J13 gears skipping and grinding noise Solution Bent DB410 411 frame Inspect the DB410 411 for possible bent frame Remove the back cover of the DB Look up in the left hand corner where the machine contacts the DB411 Please see Bulletin 5247 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0647103EN Solution Usage 0 Description DB411 J16 J13 gears skipping and grinding noise Solution Bent DB410 411 frame Inspect the DB410 411 for possible bent frame Remove the back cover of the DB Look up in the left hand corner where the machine contacts the DB411 Please see Bulletin 5247 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownershi
276. rtment and found to be a firmware bug Corrective measures are expected to be implemented in the next mass production firmware release As an interim solution flash the machine with control version 26pecO33cisOp exe which is available on the Konica FTP site Solution ID TAUS0623512EN Solution Usage 2 Description FK102 E86 89 E86 4 or T92 error Solution CAUSE The firmware has been updated to correct these errors SOLUTION Flash the main body and the FK102 with the latest version firmware Notes 1 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html 2 The latest firmware is available at http www konicabt com konicode PubBrowser eproms URL http www konicabt com konicode PubBrowser eproms Trademark ownership information Solution ID TAUS0623558EN Solution Usage 2 Description Garbled image URL http techweb konicabt com tpm media garbled pdf when printing from memory after installing a MU 405 128MB memory module Item 950219 Solution Under Research This issue has been duplicated on a lab machine having firmware version 33 Control and 32 Image Notes 1 If equipment is experiencing these symptoms remove the MU 405 from the main CB and submit a new problem through Konica NSSG Web Support including the serial numb
277. running out if the printing is continued after loading paper and pressing paper exit button J72 2 occurs New Corrected COPIER AND PRINTER FUNCTION 1 Change of output base for non standard sized original from bypass tray Current When copying non standard sized original in ADF mode or printing non standard document the image is positioned at the edge of the paper New When copying non standard sized original in ADF mode or printing non standard document the image is positioned in the center of the paper FAX FUNCTION 1 Abnormal image when Automatic rotation transmission B5R is turned ON Current When Automatic rotation transmission B5R is turned ON in Fax Service menu sandstorm like image occurs New Corrected 2 Screen switching after scanning original Current After scanning of the originals is completed when transmitting fax the basic screen appears as if the transmission was not completed Although the transmission is completed successfully New Displayed screen after scanning can be selected from function parameter key Note Input address using Function Parameter Key in Fax Service mode 0B005B 1 Displays Transmitting screen after scanning Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 45 7030 0B005B 0 Displays Basic screen after scanning Factory setting 3 Machine hangs up when input P in name input screen Current If P is pressed in the screen for i
278. s 1 Software SW 3 Use the up down arrows and scroll to software dipswitches 8 4 8 5 and 8 6 4 Press ON or OFF to set these dipswitches to the desired default paper tray listed below 8 4 8 5 8 6 MODE 0 0 0 No priority 1 0 0 Main body upper tray 0 1 0 Main body lower tray 1 1 0 DB209 upper tray and DB409 LCT tray 0 0 1 DB209 lower tray 5 Power the copier OFF ON to return to normal copy mode Notes a These dipswitch settings actually set the priority paper tray anytime a mode is selected that releases APS b Refer to the 7020 service manual 3 2000 page 6 14 Solution ID TAUSO609065EN Solution Usage 6 Description J97 1 when copying the second side Solution CAUSE Improper position of the operation arm of the ADU change solenoid SOLUTION To verify correct positioning of the arm perform the following 1 Power OFF both power switches 2 Remove the fixing unit 3 Observe the position of the ADU change solenoid arm p n 26NA 4870 4 The arm white plastic should not be positioned behind the arm black plastic of the paper exit guide p n 26NA48250 5 If necessary reposition the arms so that the white arm is in front of the black arm Note Care should be taken when removing installing the fixing unit as the arm is easily dislodged Solution ID TAUS0609213EN Solution Usage 6 Description F51 4 and or deletions from front to rear Solution CAUSE Developing guide shaft holder p n 26NA30660 is dra
279. s the modulation method The FK101 itself does not support the data transmission protocol therefore there is no possibility of hacking For the communication protocol the FK101 supports only the T4 and T30 protocols Trademark ownership information Solution ID TAUS0617051EN Solution Usage 0 Description Konica Environmental Declaration 7030 Solution Konica Environmental Declaration for the 7030 Note To view the link Microsoft Excel must be installed Trademark ownership information Solution ID TAUS0617311EN Solution Usage 0 Description Is the ISW Trns utility compatible with Microsoft Windows ME NT 2000 or XP Solution The ISW Trns utility version 3 40e or later is compatible with Windows ME NT 2000 or XP The latest version ISW program is located on the Konica FTP site Trademark ownership information Solution ID TAUS0617539EN Solution Usage 0 Description The ADU door may not completely close without releasing the open close knob Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 121 7030 Solution CAUSE The ADU door may not completely close without releasing the open close knob SOLUTION To improve operability when the ADU door is closed the open close knob and shape of the shaft has been changed in manufacturing This change will allow the ADU door to close completely without having to release the open close knob The old style open close knob p n 26NA50091 is
280. sage 1 Description How to use the ECM mode for printing Solution To enable ECM mode for printing perform the following 1 Press the Help to enter Key Operator mode Press the Key Ope Mode button on the touch screen Enter the Key Operator password if necessary and press OK Press System copier Press ECM Enter the 8 digit ECM master code the default passcode is 00000000 Press ECM ON OFF Setting Select the ON setting for Copier Fax or Printer as desired Press OK 10 Make any additional changes to the ECM accounts as desired 11 Power the machine OFF ON Note The ECM mode will count print jobs for the ECM user account only if the ECM user account is entered in the print driver Oo N D ORON To enter the ECM code in the print driver PCL PostScript or Visual PostScript perform the following 1 From the document to be printed select file then print from the file menu Select properties in the print driver dialog box Select the Setting button do not check the password check box In the ID box of the Password Setting dialog box enter the ECM user account number do not enter anything in the password box Select OK Make any additional desired changes to the print driver and select OK Select OK to print the document Notes 1 The document will be printed and the ECM user account will be incremented 2 The ECM user account ID will now be the default ECM user account for that print driver each do
281. sage 4 Description FK101 how to allocate additional memory for the fax option Solution To change the memory amount available for scanning fax documents perform the following 1 Access the Key Operator Mode press HELP then touch Key Ope mode at the left front of touch screen and then enter Password if necessary 2 Touch 2 FAX from the Key Operator Mode screen Touch Special set from the Fax initial setting menu screen Enter password 9272 and touch OK Touch FAX file format on the Service mode setting screen Touch the UP or DOWN arrows to allocate desired fax file size 2MB or 4MB Touch Format in the lower left of touch screen then YES to register the fax memory allocation amount at this time any previously scanned files for sending or for printing are erased 8 Touch BACK to return to the basic screen Note When equipped with the standard 32MB the memory amount can be changed from 2MB to 4MB NOOK W Solution ID TAUS0610043EN Solution Usage 4 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 36 7030 Description FS107 PLEASE CHECK EXIT OF FNS message at power up Solution CAUSE The black paper exit shutter gate is bound up and unable to properly initialize at power ON This shutter gate must cycle down then back up as the finisher initializes SOLUTION Repair the bind with the paper exit shutter gate and ensure it moves up and down freely Note Remove the fini
282. screen 5 Touch the down arrow located on the bottom left of the touchscreen Line monitor lev 0 31 followed by the current numeric volume setting will be displayed at the top of the touchscreen 6 Repeatedly touch EDIT on the lower right of the touchscreen until the desired numeric volume setting is displayed Each time EDIT is touched the current numeric volume setting will increase by a value of one The adjustment range is from 0 lowest volume to 31 highest volume Note The volume setting default is 12 7 Touch RETURN on the touchscreen three times to return to the normal mode Solution ID TAUS0614749EN Solution Usage 2 Description DF314 UNSUCCESSFUL COMPLETE message after replacing the RADF CB and flashing it with version 30 0 firmware Solution CAUSE The RADF CB p n 13GL 9010 has the original Boot code 11 which is not compatible with version 30 0 firmware SOLUTION Perform the flash procedure again using either firmware version 16 or version 20 The proper firmware version is dependent upon the model copier on which the DF314 is installed Notes 1 When an RADF CB with original Boot code 11 is installed in a DF314 mounted on a model 7035 the RADF CB must be flashed to level 20 firmware file name DF314 20p exe 2 When an RADF CB with original Boot code 11 is installed in a DF314 mounted on a model 7035 and flashed with level 16 firmware the copies will be stretched enlarged from lead to trail when sc
283. select Stamp 9 Press OK to save settings 10 Press Back until idle mode is reached Solution ID TAUS0613726EN Solution Usage 2 Description DF314 J62 3 with thick originals in the 2 1 or 2 2 modes Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 59 7030 CAUSE The lead edge of the original is getting caught by either of the following conveyance guide parts Conveyance guide part F p n 13GL45340 Conveyance guide part B p n 13GL45330 Conveyance guide part R p n 13GL45350 SOLUTION The shape of the conveyance guide parts have been changed to accommodate thick originals in the 2 1 or 2 2 modes A new part p n 13GL 4530 is now available which combines all of the conveyance guide parts as one assembly Note Refer to the DF314 parts catalog 2 2000 page 12 and 13 for reference Solution ID TAUS0613747EN Solution Usage 2 Description How to scan two small originals from the platen glass and have both images on one side of a copy Solution To program the copier to scan two small originals from the platen glass and have both images on one side of a copy perform the following 1 Press the APPLICATION key Select STORE MODE Select COMBINATION Select 2 in 1 Select OK twice Center the first side of the original with the scale plate and press SCAN Flip the original over and center the second side of the original with the scale plate and press SCAN Press the START key
284. sher top cover 6 screws to access the shutter gate drive mechanism Solution ID TAUS0611255EN Solution Usage 4 Description How many passwords can be programmed in the ECM mode Solution ECM mode on the 7030 has the capability to program and store 128 passwords Solution ID TAUS0613124EN Solution Usage 4 Description Hecon key counter wiring information Solution On the rear of the Hecon receptacle there are pins with numbers next to them Attach the harness to receptacle as follows Black to pin 1 Red to pin 3 Green to pin 4 White to pin 6 Note Pins 2 and 5 have no wires attached Trademark ownership information Solution ID TAUS0613421EN Solution Usage 4 Description Auto layout application centers the image from front to rear but not from lead to trail Solution CAUSE Firmware update required SOLUTION Flash the 7030 with the latest firmware System control firmware level 27 and Image processing firmware level 24 will resolve this problem Latest Firmware level and Internal Link for Faxing Printing current 7030 Firmware information RUN V text Wordpad exe v text newrom 7030 txt Solution ID TAUS0613437EN Solution Usage 4 Description PLEASE LOAD A4R PAPER is indicated on the LCD when placing a 8 5x11R original on the platen glass Solution CAUSE Platen size recognition selector switch was set to 1 ON in the 25 mode SOLUTION To set Platen size recognition selector switch to 0 OFF perf
285. ship information Solution ID TAUS0643985EN Solution Usage 0 Description No finisher indicated rotate and sort are grayed out Solution CAUSE DSW for finisher isolation has been enabled to 1 ON SOLUTION Access the 25 mode and 1 Software dipswitch bit 20 switch 4 to 0 for OFF Note Rotate and Sort will be grayed out if the finisher is set for isolation The FS should be removed completely to use the sort and rotate mode Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 148 7030 Solution ID TAUS0644073EN Solution Usage 0 Description FK102 Please load A4R message when receiving Solution CAUSE Destination switchover in the dipswitches is set incorrectly for metric or Japan SOLUTION Access the 25 mode and select 1 Software dipswitches 5 0 to 1 and 5 1 to 0 for inch Solution ID TAUS0644174EN Solution Usage 0 Description Unable to view part numbers when using Adobe PDF Reader Solution CAUSE Corrupted application or Asian Fonts not loaded SOLUTION Remove the Adobe Reader using Add Remove Programs and reload version 6 0 with the Japanese Language fonts Trademark ownership information Solution ID TAUS0646845EN Solution Usage 0 Description Does Konica Minolta provide support for Equitrac products Solution For Equitrac technical support information please visit http www metrics com Support URL http www metrics com Support or contact trained Suppo
286. spring p n 13GL46680 as needed SPECIAL NOTE Solution provided by Bill England Albin Business Centers Solution ID TAUS0621719EN Solution Usage 0 Description What is the part number for the ADU door lock shaft Solution The part number for the ADU door lock shaft is 26NA50100 Solution ID TAUS0621791EN Solution Usage 0 Description F10 1 at power up failure in serial communication between the PRDB and main CB ICP 1 5V DC on the PRDB has not failed Solution CAUSE Failed main CB SOLUTION Replace the main CB p n 26PA 9303 Solution ID TAUS0622101EN Solution Usage 0 Description The hard counter does not work Solution CAUSE The SCDB has failed SOLUTION To check the SCDB perform the following 1 Access the 47 mode power the machine ON whole holding down on the 4 and 7 keys output code 43 2 Press the print button and watch for a change at the total counter 3 If there is no change of state using a volt meter check for 24V DC at CN66 6 of the SCDB 5 If there is no 24V DC at CN66 6 replace the SCDB p n 26WA 9050 Solution ID TAUS0622189EN Solution Usage 0 Description DB409 intermittent J82 Solution CAUSE The actuator for jam detect 2 photosensor PS105 is out of position and sticking on the clear plastic paper guide numbered 7 SOLUTION Reposition the actuator on PS105 to prevent it from contacting the paper guide Copyright 2007 Konica Minolta Business Solutions U S A Inc S
287. ss the second page of Key Operator Mode selections Press 12 Memory SW Press the DOWN arrow located in the lower left corner to scroll to page 2 of the Memory SW Use the UP and DOWN arrows located on the right side to scroll to the ATS APS settings for each paper tray Press EDIT to enable ON ATS APS for the tray or trays desired Press Return three times to return back to the normal Copier mode O0 NOT BON To program RX feed tray fix setting in the Fax Key Operator mode to a specific paper tray perform the following 1 From the normal Copier mode press the HELP button located to the right of the touch screen 2 Press KEY OPE MODE located in lower left corner of the touch screen 3 Press 2 FAX 4 Press TX RX mode set 5 Press the UP or DOWN arrow located on the lower left corner to scroll to page 2 of the TX RX mode set 6 Use the UP and DOWN arrows located on the right side to scroll to RX feed tray fix 7 Press EDIT to change this setting to a desired specific fixed tray 8 Press BACK twice and then RETURN once to return to the normal Copier mode Solution ID TAUS0614213EN Solution Usage 2 Description Image is inverted when scanned through the RADF versus off the glass Solution CAUSE Early version firmware or incorrect memory switch setting SOLUTION Verify a minimum level 28 control firmware then access 25 mode dipswitch 25 6 and set to 1 Solution ID TAUS0614221EN Solution Usage 2 Descripti
288. t ON 6 Power the copier OFF ON to return to normal copy mode Note System control firmware level 32 CGDO must be installed for this dipswitch to function Solution ID TAUS0611392EN Solution Usage 16 Description Black areas or lines on copies when using the non image area erase mode Solution CAUSE The read process is recognizing an external light source SOLUTION To improve the operation of this application perform the following Access the 25 mode turn the machine ON while pressing the 2 and 5 keys Select option 1 Software SW Scroll to dipswitch 7 0 and set to OFF 0 Scroll to dipswitch 8 0 and set to ON 1 Turn the copier OFF then ON to exit the 25 mode AUN NOTE If the above procedure does not resolve the issue please refer to page 8 42 of the User Reference guide for information regarding limitations of this application Solution ID TAUS0615345EN Solution Usage 16 Description FS107 stapled sets are not properly aligned Solution CAUSE The mylar alignment sheet attached to the front paper positioning plate is deformed causing a restriction to the proper paper movement during the stacking operation SOLUTION To check the mylar sheet attached to the front paper positioning plate perform the following 1 Power the copier ON and select the staple mode 2 Open the finisher front door and cheat the door interlock 3 Observe the paper movement during the reverse feeding and stacking o
289. tab b Open Windows Explorer and browse to the following location on the OmniPage Pro 11 installation CD OmniPage TTS Four files will be displayed that need to be run Inttseng exe Ihttseua exe msagent exe spchapi exe c Double click the EXE file and follow the instructions d Restart the system REFERENCE ScanSoft OmniPage Pro 11 User s Guide Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0620277EN Solution Usage Description J97 1 when copying the second side Solution CAUSE Improper position of the operation arm of the ADU change solenoid SOLUTION To verify correct positioning of the arm perform the following 1 Turn OFF both power switches 2 Remove the fixing unit 3 Observe the position of the ADU change solenoid arm p n 26NA 4870 4 The arm white plastic should not be positioned behind the arm black plastic of the paper exit guide p n 26NA48250 5 If necessary reposition the arms so that the white arm is in front of the black arm CAUTION Care should be taken when removing installing the fixing unit as the arm is easily dislodged Solution ID TAUS0620282EN Solution Usage Description J97 1 when duplexing 8 5x11 only Solution CAUSE The drive belt has come off conveyance pulley A conveyance pulley B or the idler pulley SOLUTION To
290. tch on drum in direction of shaft Solution CAUSE Incorrect drum carriage and developing unit removal installation SOLUTION To properly remove and install the drum carriage perform the following 1 Fully open the right side ADU door 2 Fully open the conveyance unit T S corona unit is attached 3 Unscrew and slide out the developing unit ensuring that it stays level until it is completely removed from the main body Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 113 7030 a Caution Do not let the front side tip down while the rear portion still in the main body this may damage the drum 4 Unscrew and remove the drum carriage 5 To properly reinstall perform the above steps in reverse order Solution ID TAUS0610173EN Solution Usage 0 Description DF314 abnormal noise when feeding originals Solution CAUSE Conveyance belt tension is not adjusted correctly and belt tooth skip occurs SOLUTION Adjust conveyance belt tension by performing the following 1 Remove rear cover of DF314 2 Loosen the tension screw on the right side of original reverse motor 3 Driver reverse motor in 47 mode with the tension loosened a Select code 60 in 47 mode and press to select multi code b Select multi code 2 reverse motor CW to rotate motor for 10 seconds c Select multi code 3 reverse motor CCW to rotate motor for 10 seconds Tighten tension adjustment screw without moving the posi
291. ted on the lower left corner of the touchscreen Touch 12 Memory SW on the touchscreen Touch the down arrow located on the lower left corner of the touchscreen Touch the down arrow located on the right side of the touchscreen six 6 times until RADF AMS is highlighted Touch EDIT on the bottom of the touchscreen to change the setting to OFF Power the copier OFF ON to exit the Key Operator Mode ONDINA WN Solution ID TAUS0611743EN Solution Usage 1 Description Where is the serial number located on the 7030 Solution The serial number is printed on a white bar coded label located on the inside of the right side door on the right hand side of the machine Solution ID TAUS0611892EN Solution Usage 1 Description FK101 T09 and T76 errors when sending confidential faxes through a PBX system Solution CAUSE The V8 V34 protocol parameter is set to ON SOLUTION To program the V8 V34 protocol to OFF perform the following 1 Power the copier ON 2 Press the HELP key Touch Key ope mode on the touchscreen Touch 2 FAX on the touchscreen Touch Special set on the touchscreen Using the numeric keypad enter 9272 for password Touch OK on the touchscreen Touch Function parameter setting on the touchscreen Touch Communication on the touchscreen COMM parameter You can change setting will be displayed in the dark blue band at the top of the touchscreen and V8 V34 protocol will be hi
292. th the FL102 installed data is always processed after data reception is complete therefore the above failure will not occur with a FL102 installed Solution ID TAUS0619481EN Solution Usage 0 Description FK102 when entering Abbr data there is no Abbr Ext line key function as described in the Instruction Manual Solution CAUSE With the addition of dual line fax support FL102 for the FK102 the Abbr Ext line key function has been removed SOLUTION To add an external line code to an Abbr number manually add the external line code to the Abbr data Solution ID TAUS0619511EN Solution Usage 0 Description FK102 the machine keeps ringing without reception or reception starts but soon disconnects Solution CAUSE The PBX phone system is using a specific ring pattern that is different from PSTN SOLUTION Though this problem is caused by the PBX system issuing a specific ring the problem is avoidable by changing the reception condition settings To change the reception condition settings perform the following 1 Enter the Key Operator mode 2 Select Fax 3 Select Line Parameter Set 4 Using the DOWN ARROW on the touch screen scroll down until Number of rings is highlighted 5 Using the EDIT key change the setting to 0 6 Press the BACK key 7 Select Special Set 8 Enter the passcode 9272 9 Select Function Parameter Setting 10 Select Network 11 RCV Signal Detect Mode will
293. the DF314 SOLUTION A DF314 with serial number 13GL67021 and above will have firmware version 30 installed from the factory and will not exhibit this problem A DF314 with serial number 13GL67020 and below flashed to firmware version 20 will not be compatible with the 7020 7025 or 7030 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 32 7030 Notes 1 A DF314 with serial number 13GL67021 and above will have firmware version 30 installed from the factory and is compatible with all machines 7020 7025 7030 and 7035 a Do not flash a DF314 with serial number 16GL67021 and above to firmware version 20 or below The flash process will damage the DF314 control board b A DF314 with serial number 13GL67021 and above will have the letter B on the serial number label of the shipping box 2 For a DF314 with serial number 13GL67020 and below the firmware version is dependant on the model of the main body a When installed on a 7035 the DF314 must be flashed to level 20 firmware file name DF314 20p exe b When installed on a 7020 7025 or 7030 the DF314 must be flashed to level 16 firmware file name DF314 16p exe 3 See 7020 7025 7030 7035 Technical Bulletin 6 To view this PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html 4 A DF314
294. the T S corona unit 4 Thoroughly inspect the end blocks of the T S corona unit for any signs of arcing Replace the T S corona unit p n 26NA 2600 as necessary Solution ID TAUS0626811EN Solution Usage 4 Description DB409 intermittent J16 when feeding 8 5x11 from the LCT Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 41 7030 CAUSE Wear within the paper feed unit SOLUTION Repair or replace the following 1 Wear within the paper feed unit p n 13HA 4000 causes the upper limit actuator to read incorrectly This places excessive pressure on the drive system Replace the paper feed unit as necessary 2 Loosen the four DB409 410 drive unit p n 13NE 1500 mounting screws push the drive unit upwards and to the right to provide maximum gear mesh for the drive gear p n 13HA77060 and idler gear p n 13HA77050 Retighten the four drive unit mounting screws 3 Replace the DB409 410 paper feed connecting roller 3 p n 13HA40020 shaft holders front and rear p n 26NA40820 and driving gear p n 13HA77060 4 Inspect the DB409 410 drive unit paper feed coupling gear B p n 26NA17490 paper feed coupling gear A p n 13HA77090 paper feed gear 2 assembly p n 26NA 1680 idler gear F p n 13HA77080 and idler gear D p n 13HA77050 replace worn gears as necessary 5 Inspect the bushings p n 26NA30770 in the developer unit for binding and replace as necessary Solution ID TAUS0655084EN
295. the bushings p n 26NA30770 in the developer unit and replace as necessary Solution ID TAUS0611638EN Solution Usage 10 Description SCANNER FAILURE message at power up Solution PROBABLE CAUSES 1 The AC power plug is not fully inserted into the outlet Verify the proper connection of the power cord 2 A loss of 24V DC at CN63 1 of the scanner driver board due to an open ICP1 Verify the operation of L1 exposure lamp To verify the operation of L1 perform the following a Access the 47 mode power the copier ON while simultaneously holding the 4 and 7 keys output code 00 b L1 should power ON c If L1 does not go ON perform the following l Remove the platen glass Il Remove Scanner driver board cover lll Locate ICP1 next to CN60 IV Set multimeter to 200V DC V With the black lead to frame ground put the red lead to either leg of ICP1 and check for 24V DC VI If voltage is present check the other leg of ICP1 VII If voltage is missing on either side of ICP1 replace the scanner driver board p n 26NA 9052 Note If the machine has an IP controller or a FAX kit installed a SCANNER FAILURE message will occur If the IP and FAX kit are disconnected from the machine F41 1 code will be indicated Verify all 24V DC loads to frame ground and check for any broken or pinched wires Solution ID TAUS0614181EN Solution Usage 10 Description After setting the Weekly Timer the display shows Input Copy Time 0 hour s 5
296. the copier OFF Access the Key Operator Mode power the copier ON while pressing the HELP key Touch 1 System copier on the touchscreen Touch the down arrow located on the lower left corner of the touchscreen Touch 12 Memory SW on the touchscreen AUTO RESET TIMER will be highlighted Repeatedly touch EDIT on the touchscreen until the desired setting is displayed The available choices are OFF 30 90 120 150 180 210 240 270 or 300 seconds 7 Power the machine OFF ON to exit the Key Operator Mode Oak WNP Solution ID TAUS0620503EN Solution Usage 1 Description FK101 received faxes are rotated 90 degrees and enlarged Solution CAUSE The copy paper is incorrectly loaded in one of the paper trays SOLUTION Ensure that the paper is loaded in the proper direction to match the paper size selector Solution ID TAUS0620528EN Solution Usage 1 Description F34 2 is displayed during warm up and will not clear Solution CAUSE TH2 has failed causing dipswitch 3 bit 1 to turn ON 1 After turning this dipswitch OFF 0 the machine will attempt to warm up but will code F34 2 SOLUTION Replace TH2 fixing temperature sensor 2 p n 26NA88011 Note TH2 and TH1 come as an assembly Solution ID TAUS0620539EN Solution Usage 1 Description How to view the amount of originals that were scanned in by the DF315 Solution The amount of copies will not be incremented on the main copy screen but t
297. the down arrow on the right side and highlight Job Memory Recall 13 Press EDIT to change the Job Memory Recall setting to ON OMANODAKRWND Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 100 7030 14 Press RETURN three times to return back to normal copy mode 15 Press the OUTPUT button located to the right of the touchscreen 16 Select highlight the desired exit tray to be used as the default for copy jobs and press OK 17 Press the APPLICATION button located to the right of the touchscreen 18 From the APPLICATION screen select JOB MEMORY located in the top right corner 19 Press ENTRY located at the bottom of the job memory screen 20 A CHECK MODE screen should now appear verify that these setting are acceptable as copier default and press OK If settings are not acceptable return back to normal copy mode and change settings as desired and then continue programming starting at step 15 21 From the job memory screen press the down arrow and scroll to job memory 15 22 Select highlight 15 and press OK 23 Enter a name of your choice and press OK 24 Press OK to return back to normal copy mode Note To summarize programming the 7030 in this manner forces the copier to automatically recall job memory 15 when it initializes and auto resets All fax receptions will ignore job memory recall and only react to what s programmed into Key Operator mode copier initial settings Solution I
298. the process time NSSG will now take all the information live on the phone at the Contact Center Contact Center Engineers are responsible for providing troubleshooting support Most calls are resolved with only one call but in the event that several calls have been made and the problem remains open the Engineer will start the on site support process by assisting the caller with the Support Request Form SRF SRFs are also used for Complex Installation Support Application Support Enhanced Application Support Enterprise Print Consulting and Workshops The Contact Center number is 800 825 5664 Use the assigned NSSG User ID for access and the Support Engineer will be happy to assist complete the SRF Trademark ownership information Solution ID TAUS0615776EN Solution Usage 0 Description Cannot run L detect adjustment Solution CAUSE A loss of 24V DC to the driver board due to an open F401 on the DC power supply SOLUTION Verify 24V DC at CN2 1 on the DC power supply If the voltage is not present unplug the machine and remove F401 from the DC power supply and check the fuse If open replace F401 with a fuse of the same rating F401 is located in the lower left corner of the DC power supply There is no part Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 119 7030 number available for the fuse so it must be obtained locally The fuse is rated at 5A 125 volt Solution ID TAUS0615808EN Solution Usag
299. then press OK Press 1 System copier Press the down arrow in the lower left hand corner of the touchscreen Press 13 List Print on the touchscreen Press User Setting List on the touchscreen Note Page 4 on the user data list shows the ECM for copies and faxes when enabled under ECM setup 8 Press Cancel 9 Press Return twice to return to standby mode NOAA WN Solution ID TAUS0613314EN Solution Usage 6 Description Copies in reduction mode are not centered on the page Solution CAUSE This is a product limitation SOLUTION The reduction process of the 7030 will always reference the image to the rear of the machine Note To inquire about possible changes to key operator functions please contact the product manager at Prodinfo Konicabt com Solution ID TAUS0615597EN Solution Usage 6 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 29 7030 F41 1 while copying from the platen glass or through the RADF The scanner is moving very slow and the optics motor is noisy Solution CAUSE Failed SCDB causing the optics drive motor M2 initial search sequence to time out SOLUTION To check the SCDB perform the following 1 Power the copier OFF 2 Access the 47 mode power the copier ON while pressing the 4 and 7 keys output code 31 3 Using a voltmeter 20V DC range monitor the voltage supplied to the optics drive motor at CN62 1 CN62 2 and CN62 3 on the SCDB to fra
300. then touch OK on the touchscreen 24 Touch OK to return back to the normal copy mode Note To summarize programming the 7020 in this manner forces the copier to automatically recall job memory 15 when it initializes and auto resets All fax receptions will ignore job memory recall and only react to what s programmed into Key Operator Mode Copier initial settings Solution ID TAUS0618982EN Solution Usage 1 Description Paper weight specifications 7030 Solution The recommended paper weight specification is 16lb to 24lb for paper fed from the trays and 16lb to 35lb for the bypass Solution ID TAUS0619051EN Solution Usage 1 Description DF314 the original size is still incorrectly detected even after performing the paper size detection adjustment Solution CAUSE The destination is not set to USA SOLUTION To set the destination to USA perform the following 1 Access the 25 mode power the machine ON while holding down the 2 and 5 keys 2 Press 1 Software SW Scroll to switch 5 0 using the arrow keys on the touch pad Press ON to change the data to a 1 Scroll to switch 5 1 using the arrow keys on the touch pad Press OFF to change the data to a 0 Power the machine OFF ON to exit the 25 mode NOOR W Solution ID TAUS0619365EN Solution Usage 1 Description DF314 LOAD B5 PAPER message after placing an original in the ADF Solution CAUSE Original size detection varistor VR301 is out o
301. tion Rotate motor in 47 mode again and ensure that the belt tooth skip does not occur Make duplex copies using 11x17 originals and confirm that the belt tooth skip does not occur Fit rear cover ES OT Solution ID TAUS0610177EN Solution Usage 0 Description Caution regarding running machine with ADU door open Solution Making copies while bypassing the door interlocks will result in high voltage output from the output connector of the transfer separation corona at the right front side The machine should never be run with the ADU door open Furthermore for conventional models paper feed was checked by keeping the front door open and pressing the door interlock with a jig However for this model even with the ADU door open paper feed cannot be seen since the guide plate covers the drum surface For this reason and the above mentioned safety concerns a door interlock jig is not provided for this model Note See Safety Bulletin 58 for more information Solution ID TAUS0610196EN Solution Usage 0 Description Paper jams after feeding from paper tray Solution CAUSE Paper size indicator on paper tray does not match the paper size loaded in the tray When loaded paper is larger than paper size indicator on tray a paper jam will always occur SOLUTION Set paper size indicator on paper tray to match the the paper size loaded in the tray Solution ID TAUS0610327EN Solution Usage 0 Description If the machine is set
302. tion CAUSE Failed high voltage unit SOLUTION Ensure that the charge corona and grid are clean and that voltages are at standard settings If problem persists and no change is seen replace the high voltage power supply p n 26NA84010 Solution ID TAUS0613951EN Solution Usage 22 Description J30 and copy print speed is below 30 PPM Solution CAUSE The paper feed drive gear 2 assembly p n 26NA 1680 for the upper tray and or the paper feed drive gear 3 p n 26NA 1690 for the lower tray are not properly meshing with there respective paper feed gear p n 26NA16310 thus delaying the paper feed The improper meshing of these gears is due to a week paper feed spring p n 26NA40810 that is used for each tray The paper feed springs pull the paper feed drive gear 2 3 assemblies into there respective paper feed gear p n 26NA16310 when the respective paper feed solenoid 26NA82510 energizes SOLUTION Slightly increase the tension of the paper feed springs p n 26NA40810 to maintain a proper mesh between the paper feed drive gear 2 3 assemblies into there respective paper feed gear p n 26NA16310 Notes 1 Refer to the 7020 7025 7030 parts catalog 12 2000 page 16 and 17 item 15 and 23 for the upper tray feed system and page 18 and 19 item 7 and 10 for the lower tray feed system 2 Refer to the 7020 7025 7030 parts catalog 12 2000 page 38 through 43 to locate the paper feed spring and solenoid for trays 1 and 2 Solution ID TAUS061
303. tion CAUSE There is interference from a light source above the copier resulting in inaccurate detection of the original outer boundary SOLUTION Program external incorrect detection prevention in the 25 mode 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW on the touchscreen Select software dipswitch 13 6 using the arrow keys Set the switch to OFF 0 Select software dipswitch 13 7 using the arrow keys Set the switch to ON 1 Power the copier OFF ON to exit the 25 mode Note This setting will reduce the effect of extraneous light when determining the outer boundary of the original However the intensity of the external light source may be at a level beyond the machine compensation capability If the problem is still experienced after implementing this solution the copier should be relocated away from the light source ONDOAN Solution ID TAUS0616090EN Solution Usage 1 Description DF314 1st feed jams with multiple 50 thick 11x17 originals Solution CAUSE The originals are getting caught on the rubber where the PET sheet is attached at the center of the Paper feed guide plate lower assembly due to the excessive weight of the originals SOLUTION A new Paper feed guide plate lower assembly p n 13GL 4011 is now available to correct this problem The center portion of the Paper feed guide plate lower assembly now has an addi
304. tion How to copy print onto envelopes 7030 Solution Konica Minolta does not recommend copying printing onto envelopes with the 7030 as it was not designed to run envelopes Additionally envelopes do not meet the standards set for paper specifications The following special paper is recommended Transparency film Labels Hole punch Rag content Note These special papers must only be fed from the multi sheet bypass tray Solution ID TAUS0611447EN Solution Usage 3 Description Information regarding version 25 0 firmware EPROM Solution Firmware for the 7030 DF314 FS107 and FK101 is available from Konica s website as the following files Main CB 7030 M25p exe PC file level 25 0 or 7030 M25r exe EPROM file for ISW tool level 25 0 Image processing board Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 43 7030 7030 I24p exe PC file level 24 0 or 7030 124r exe EPROM file for ISW tool level 24 0 DF314 DF314 16P exe PC file level 16 0 or DF314 16R exe EPROM file for ISW tool level 16 0 FS107 FS107 17P exe PC file level 17 0 or FS107 17R exe EPROM file for ISW tool level 17 0 FK101 Fax Kit FK101 13p exe PC file level 13 0 or FK101 13R exe EPROM file for ISW tool level 13 0 ALL FUNCTIONS 1 Incorrect day in the calendar of August 2000 Current August first is set to Monday while it is actually Tuesday New Corrected 2 Incorrect m
305. tion Usage 7 Description Intermittent F35 xx codes Solution CAUSE Failed temperature sensor assembly or the two countermeasures for intermittent fixing unit failure codes F34 F35 F36 needs to be completed SOLUTION To resolve intermittent fixing unit failure codes perform the following 1 Replace the temperature sensor MT plate with the new style temperature sensor MT plate p n 26NA53151 2 Replace the temperature sensor assembly p n 26NA88071 1 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 27 7030 3 Upgrade image control firmware to version 32 or higher Notes a See 7020 7022 7025 7030 7035 7 130 7135 Technical Bulletin 13 for details b The latest firmware is available at http www konicabt com konicode PubBrowser eproms URL http Awww konicabt com konicode PubBrowser eproms c To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0603702EN Solution Usage 6 Description How to change the default paper tray when selecting Non image area erase Solution To change the default paper tray when Non image area erase is selected perform the following 1 Access the 25 mode power the machine ON while holding down on the 2 and 5 keys 2 Pres
306. tion in the 25 mode perform the following 1 Access the 25 mode power the machine ON while holding down the 2 and 5 keys Touch 1 Software SW on the touchscreen Using the left up down arrows select dipswitch 3 Using the center up down arrows select bit 5 Select ON for the DIP SW Power the machine OFF ON to exit the 25 mode Note Bypass feed non standard size selection determines whether the system detects the size of the paper in the bypass tray If the setting is 1 handle as non standard the size is not detected and copying is based on the maximum paper size ORON Solution ID TAUS0638889EN Solution Usage 1 Description FK102 PLEASE CHECK FAX CONNECTION message when fax is selected Solution CAUSE The fax control board failed SOLUTION Replace the fax control board p n 13NV 9010 Solution ID TAUS0639026EN Solution Usage 1 Description J32 0 during copy mode Solution CAUSE PS3 paper exit mounting bracket was malformed SOLUTION Reform PS3 mounting bracket Note There is no part number for PS3 mounting bracket Solution ID TAUS0640168EN Solution Usage 1 Description What is the part number for the driving unit shaft that is associated with part number 31 p n 26NA15580 pictured on page 14 on the 7020 7030 7025 Parts Catalog Solution Driving unit shaft p n 26NA15140 Solution ID TAUS0640344EN Solution Usage 1 Description The first copy exited is light and all the rest a
307. tional sheet chrome over the PET sheet to prevent this problem Note This change has been installed from the factory on all DF314 s starting with s n 13GL76912 Solution ID TAUS0616192EN Solution Usage 1 Description Light copies Solution CAUSE The right side door is not completely closed SOLUTION Open and close the right side door Solution ID TAUS0616513EN Solution Usage 1 Description In APPLICATIONS mode Sheet Cover Insertion and Transparency are grayed out Solution CAUSE The machine has to be initialized in the 47 mode SOLUTION To initialize the machine perform the following Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 89 7030 1 Access the 47 mode power the machine ON while holding down on the 4 and 7 keys input code 93 2 Press the PRINT button 3 Power the machine OFF ON to exit the 47 mode Solution ID TAUS0616771EN Solution Usage 1 Description Unable to enter correct copy quantity Solution CAUSE Copy limit function is enabled SOLUTION To program the copy quantity limit perform the following Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW on the touchscreen Select dipswitch 9 using the left up arrow on the touchscreen Select the bit number of the switch using the middle up arrow Select OFF 0 or ON 1 to program the desired setting Use the matrix below to inp
308. to a nonstandard paper size and a standard size original is placed in the DF314 for copying will the machine select the correct paper size Solution If standard and nonstandard paper sizes are installed in the machine the correct size paper will be selected Note Mixed originals cannot be used Solution ID TAUS0610328EN Solution Usage 0 Description DF314 ADD PAPER message Paper has been loaded in the trays Solution CAUSE The side guides on the RADF have to be against the originals Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 114 7030 SOLUTION The originals need to be the same size paper as what is installed in the paper trays Solution ID TAUS0611295EN Solution Usage 0 Description J97 1 when duplexing B5R paper Solution CAUSE When BBR sized paper is used paper may enter the space between the guide plate lower and guide plate upper causing a paper jam SOLUTION To fill the space between the guide plate upper and guide plate lower a conveyance sheet p n 26NA50990 has been newly established To affix the new conveyance sheet ribs from the guide plate lower have been eliminated The new type guide plate lower p n 26NA50811 must be used with the new conveyance sheet Solution ID TAUS0611732EN Solution Usage 0 Description What engine firmware is required for the 7020 7030 to support an IP421 Solution The Main CB system version should be at a minimum of level 27 and the
309. tridge Item 950764 Solution To install a new staple cartridge perform the following 1 Press OUTPUT on the operation panel to display the Output Mode Screen 2 Press STAPLE SET to display the Staple Position Selection Screen 3 Press ADD STAPLER The stapler unit will move forward toward the finisher front door Note DO NOT open the finisher front door while the Moving Stapler Screen is displayed otherwise the stapler will stop before completing the movement forward and cannot be reached to replace the staple cartridge 4 When the Check Stapler Screen is displayed open the finisher front door and press the green handle down to release the staple cartridge clear plastic from the cartridge holder 5 Remove the empty staple case white cardboard by pulling the staple case downward This is opposite to the direction of the arrow cutout in the staple case 6 Firmly insert the new staple case into the staple cartridge by aligning the arrows on the sides of the case and cartridge 7 Remove the holder tape which is holding the staples in place 8 Insert the staple cartridge into the cartridge holder and push it in securely 9 Close the finisher front door this will allow the staple unit to return to its home position 10 Staple 10 to 15 sets to allow staples to advance forward in the stapling unit to staple the paper Solution ID TAUS0615642EN Solution Usage 2 Description How to enable disable APS recognition of A4 origin
310. ts acrobat readstep2 html Trademark ownership information Solution ID TAUS0627106EN Solution Usage 3 Description Background on copies more pronounced on the 2nd side Solution CAUSE Insufficient drum ground SOLUTION Remove the Drum carriage from the machine Remove the Drum shaft and the Drum bearing Thoroughly clean the Drum bearing and shaft of any foreign material Replace the Drum bearing as necessary p n 26NA20480 Solution ID TAUS0630648EN Solution Usage 3 Description J11 during paper feed and abnormal noise Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 53 7030 Solution See Bulletin Number 4944 Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0604834EN Solution Usage 2 Description How to delete a job stored in Job Memory Solution To delete a job that is stored in Job Memory perform the following 1 Access the help mode power the machine OFF ON while pressing the help button 2 Select 1 System copier System copier setting menu will be displayed Select 5 Lock Job memory Lock job memory will be displayed Using the arrows on the right side of the touchscreen scroll to the job that is being deleted
311. uch 12 Memory SW on the touchscreen 11 Touch the down arrow located on the lower left corner of the touchscreen and scroll to page 3 3 of the memory switches 12 Touch the down arrow on the right side of the touchscreen until Job Memory Recall is highlighted 13 Repeatedly touch EDIT on the touchscreen until the Job Memory Recall setting displayed is ON 14 Touch RETURN on the touchscreen three 3 times to return back to the normal copy mode 15 Press the OUTPUT button located to the right of the touchscreen 16 Select highlight the desired exit tray to be used as the default for copy jobs and then touch OK on the touchscreen 17 Press the APPLICATION button located to the right of the touchscreen 18 Touch JOB MEMORY located on the top right corner of the touchscreen 19 Touch ENTRY located at the bottom of the touchscreen 20 The CHECK MODE screen should now appear verify that these setting are acceptable as copier default and touch OK on the touchscreen If the settings are not acceptable return back to the normal copy mode and change settings as desired then continue programming starting at step 15 21 From the job memory screen touch the down arrow on the right side of the touchscreen and scroll to job memory 15 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 94 7030 22 Select highlight 15 and then touch OK on the touchscreen 23 Enter a name of your choice and
312. uch the down arrow located on the lower left corner of the touchscreen Touch the down arrow located on the right side of the touchscreen twelve 12 times until Platen AMS is highlighted Touch EDIT on the bottom of the touchscreen to change the setting to OFF Power the copier OFF ON to exit the Key Operator Mode 0 0 N O O Solution ID TAUS0625968EN Solution Usage 0 Description How to update the main body firmware if the laptop does not have a parallel connection Solution Newer laptops typically do not have a parallel connection which is required to update the firmware of the main body A PCMCIA to Parallel converter will allow the laptop to communicate with the main body LPT3 is used for the update procedure as viewed in the ISWTrns utility communication setup The PCMCIA to Parallel converter can be purchased either locally or on the Internet The cost can range anywhere from 95 00 to 165 00 The most widely used card is the Quatech SPP 100 Notes 1 Konica Minolta does not support the PCMCIA parallel adapter or make any recommendation as to the purchase 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0626024EN Solution Usage 0 Description How to route PC FAX documents received by th
313. usiness Solutions U S A Inc September 2007 73 7030 SOLUTION To check the PRDB perform the following 1 Check MC1 registration clutch at CN29 B16 at the PRDB for 24V DC 2 If there is no 24V DC at CN29 B16 then check CN20 1 and CN20 2 for 24V DC 3 If there is 24V DC at CN20 1 and CN20 2 then replace the PRDB p n26NA 9022 Solution ID TAUS0631051EN Solution Usage 2 Description F23 01 at power ON Solution CAUSE Loss of 24V DC to the PCL due to an open ICP5 on the PRDB printer driver board SOLUTION To verify loss of 24V DC perform the following 1 Remove CN26 from PRDB 2 Check the following 24V DC loads for any shorts to ground or binding SD4 cleaning web solenoid SD7 separation claw solenoid PCL pre charge lamp M3 developer motor 3 Replace PRDB p n 26NA 9022 as needed Solution ID TAUS0641564EN Solution Usage 2 Description Blank copies and a shading of toner covering the drum Solution CAUSE Failed PRCB SOLUTION Replace the PRCB p n 26NA 9022 Solution ID TAUS0600462EN Solution Usage 1 Description How to disable Protocol auto print list Solution To disable printing of the Protocol auto print list on transmission reports perform the following 1 From the Copier mode press the HELP button 2 On the LCD touch screen select KEY OP mode 3 Select 2 FAX 4 Select SPECIAL SET 5 Enter Password of 9272 and press OK 6 Select FUNCTION PARAMETER SETTING 7 Sel
314. ut the desired copy quantity limit 9 0 9 1 9 2 9 3 0 NOOBRWN No limit Copy limit 1 Copy limit 3 Copy limit 5 Copy limit 9 Copy limit 10 Copy limit 20 Copy limit 30 Copy limit 50 Copy limit 99 ower the copier OFF ON to exit the 25 mode oor 00 00 oon res OCOC O 00000000 1 0 1 0 1 0 1 0 1 8 P Solution ID TAUS0616851EN Solution Usage 1 Description ENTER 4 DIGIT PASSWORD AND PRESS OK message after entering the 25 36 or 47 mode Solution CAUSE Diagnostic mode security is enabled This feature was designed to limit access to machine diagnostic modes by end users SOLUTION To access diagnostic modes with security enabled enter the default password 9272 and touch OK on the touchscreen To disable this security feature enter the default password and perform the following 1 Touch 1 Software SW on the touchscreen Select software dipswitch 7 5 using the arrow keys 2 3 Set the switch to OFF 0 4 Power the machine OFF ON to exit the 25 mode Solution ID TAUS0616916EN Solution Usage 1 Description J81 0 at power up Solution CAUSE PS1 registration PS is falsely detecting the presence of paper due to a dislodged actuator pressure spring SOLUTION Properly position or replace the pressure spring p n 26NA45170 as necessary Solution ID TAUS0616975EN Solution Usage 1 Description J81 0 at power up Solution CAUSE Dirty or failed PS1 registration PS
315. ution ID TAUS0619764EN Solution Usage 1 Description FK101 how to program the machine so that the FAX screen is displayed at power up Solution To program the machine so that the FAX screen is displayed at power up perform the following 1 Select copy mode and press the help key Select Key Ope Mode Enter 4 digit key operator password if necessary Select FAX Select Fax screen set Using the up down arrows scroll down until Fax screen first is highlighted Press edit on the touchscreen unit ON is selected Power the machine OFF ON ONOARWN Solution ID TAUS0619790EN Solution Usage 1 Description J62 4 occurs when using the RADF Solution CAUSE PS312 original feed photosensor failed SOLUTION To check PS312 perform the following 1 Access the 47 multimode power the machine ON while holding down on the 4 and 7 keys input code 60 press P 04 P 2 Actuate PS312 and watch for a change of state at the control panel 3 If no change of state occurs clean or replace PS312 p n 12QV85510 Solution ID TAUS0619827EN Solution Usage 1 Description How long does a scanned image reside on the hard drive HD103 before retrieval Solution A scanned image will reside on the HD103 until it is retrieved and the delete upon retrieval check box is marked in the Scantrip utility Formatting the hard drive via the LCD panel will also clear out all documents residing on the HD103 Solution ID TAUS0619926EN Solution Usag
316. ution Usage 1 Description FS107 Output screen displays four exit trays but the machine has only two exit trays Solution CAUSE The tray count sensor PS716 has failed resulting in the machine misinterpreting the total tray count of the finisher at power up SOLUTION To check the tray count sensor perform the following 1 Power the copier OFF 2 Access the 47 mode power the copier ON while pressing the 4 and 7 keys input code 70 press 5 3 The state of the tray count sensor will be displayed on the touchscreen as IN ON when the tray count sensor is flagged and should change to IN OFF when the tray count sensor is not flagged 4 Replace the tray count sensor p n 12QV85510 as necessary Solution ID TAUS0624125EN Solution Usage 1 Description DF314 intermittently the machine stops in the middle of the copy cycle and no jam code appears Solution CAUSE The firmware has failed SOLUTION Flash the machine to the latest firmware Note The latest firmware is available at http Avww konicabt com konicode PubBrowser eproms URL http Awww konicabt com konicode PubBrowser eproms Solution ID TAUS0624146EN Solution Usage 1 Description F23 01 displayed after installing a new drum carriage Solution CAUSE Incorrect drum carriage was installed SOLUTION Install the correct drum carriage p n 26NA 9900 Solution ID TAUS0624198EN Solution Usage 1 Description DF314 intermittently when using the DF31
317. view this PDF hyperlink Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html 2 Be sure to reset drum and developer PM counters when either is replaced a Drum counters can be reset in both 36 mode 8 COUNTER CLEAR and 25 mode fixed parts counter 4 PARTS COUNTER b When developer is replaced both PM counter 25 mode 2 PM COUNT CYCLE and developer fixed parts counter 25 mode 4 PARTS COUNTER should be reset 3 To help alleviate unnecessary copy quality problems instruct customer to pull both the small green corona cleaner and the write unit slit glass cleaner several times whenever toner is replaced CAUTION The L detection adjustment must never be performed on used developer L detection adjustment must only be performed after developer is replaced and before any copies are made Developer will overtone if L detect is performed more than once on the same developer or if copies are made prior to performing L detect on new developer 4 If black lines or streaking continue after installing Technical bulletin 9 MODIFICATION KITS clean or replace the Charge wire p n 26NA25060 and Charging control plate p n 26NA25160 as necessary Trademark ownership information Solution ID TAUS0654611EN Solution Usage 0 Description How to reset the fixing counter Solutio
318. w conveyance casing 3 Refer to the FS107 part catalog 2 2000 page 8 for a detailed illustration of this portion of the Finisher 4 If you have equipment experiencing these symptoms please submit a new problem through Konica NSSG Web Support including serial numbers of the FS107 copier and also copier meter reading These submissions will allow proper tracking of field impact Solution ID TAUS0614075EN Solution Usage 26 Description How to flash the 7030 firmware with the ISW Trns utility Solution To flash the firmware perform the following SETTING UP THE ISW UTILITY Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 11 7030 1 Obtain the ISW Trns utility file from the Konica web site Note While on this page download the DF314 and FS107 files by clicking on the appropriate link and following instructions 2 While still at Konica s web site download the 7030 firmware To download the firmware programs perform the following a Click on the back arrow to return to the previous page b Click on Eproms for Low Volume Copiers c Click on List button d To start the download click on the control or image firmware program link and follow the instructions Install the ISW application program onto a PC or laptop Set up the ISW Trns utility by following the setup directions Set up the folders for the BIN files When the ISW Trns utility main window pops up the BIN file data can be selected
319. wer p n 26NA50031 has been lengthened starting with serial number 26NE07235 to prevent folding Solution ID TAUS0614603EN Solution Usage 4 Description FS107 intermittent J72 21 while copying Solution CAUSE Paper exit driving roller A foam roller is worn causing inconsistent paper exit SOLUTION Replace the Paper exit driving roller A p n 13GQ45191 Notes 1 Paper exit driving roller A has been improved as noted by the last digit of the part number changed to a 1 2 It has been incorporated into production FS107 s starting with serial number 13GQ24198 and above Solution ID TAUS0614715EN Solution Usage 4 Description PLEASE INSERT KEY COUNTER message with no key counter installed Solution CAUSE Copy vendor option is enabled in 25 mode SOLUTION To disable copy vendor option perform the following 1 Access the 25 mode power the copier ON with SW2 on the operation panel while pressing the 2 and 5 keys 2 Select 1 SOFTWARE SW 3 Press the left down arrow 10 times 4 Press the right up arrow 6 times The top of display should indicate SOFTWARE SW17 6 1 5 Press the OFF button once The top of display should now indicate SOFTWARE SW17 6 0 6 Power OFF ON to return to normal copy mode Note Minimum firmware levels System 29 Image 26 and above must be installed in the copier for dipswitch 17 6 in the 25 mode to function Solution ID TAUS0615014EN Solution Usage 4 Description FK101 PC LAN Fax
320. wing 1 Press Scanner Printer button 2 Press Setting button on the touchscreen 3 Press 1 on the touchscreen for Test Print Menu 4 Press OK on the touchscreen 5 Press 3 on the touchscreen for Config Data 6 Press OK on the touchscreen 7 Press Copy button to return to standby mode 8 The configuration page will read IP421 System Configuration Solution ID TAUS0613130EN Solution Usage 0 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 115 7030 On a printer with a key counter unable to print without installing the key counter into the receptacle Solution CAUSE Printing without a key counter is not enabled SOLUTION To allow printing when an external key counter is not inserted into the key counter receptacle perform the following 1 Press the HELP key Press the Key Ope mode Select 3 for Printer Use the DOWN arrow to scroll to PRINT W O key count Press EDIT to select Valid Press RETURN twice to return to normal operation DARN Solution ID TAUS0613132EN Solution Usage 0 Description On a printer with a key counter unable to scan without installing the key counter into the receptacle Solution CAUSE Scanning without a key counter is not enabled SOLUTION To allow scanning when an external key counter is not inserted into the key counter receptacle perform the following 1 Press the HELP key Press the Key Ope mode Select 3 for Printer Use
321. wing the developing unit too close to the drum causing incorrect DSD and possibly binding the developer drive motor M3 SOLUTION Locate the developing guide shaft holder bracket shown on page 24 of the 7020 7030 Parts Catalog There are no specific adjustment procedures if this bracket is removed and then replaced As a general standard the outline of the black molded plastic developing guide shaft holder bracket where screw e is shown on page 24 of the 7020 Parts Catalog should be flush with the metal housing There is 1mm play on this bracket Notes 1 See page 24 in the 7020 Parts Catalog 1st Edition February 2000 This part is not available for replacement and is not listed but can be viewed 2 The rounded edge of the holder bracket where screw e is installed should be flush with the metal housing not the flat portion 3 Copy quality sample hyperlink Solution ID TAUS0609877EN Solution Usage 6 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 28 7030 How to end the current ECM session and immediately display ENTER E C M PASSWORD on the LCD Solution To immediately return the machine to display ENTER E C M PASSCODE when the job is finished perform the following 1 Hold the key and then press the key 2 Release both keys together 3 The display will go back to ENTER E C M PASSCODE Solution ID TAUS0610008EN Solution Usage 6 Description FK101 unable to
322. witch settings on the RADF CB SOLUTION Set the RADF CB hardware dipswitches as follows Dipswitch 1 ON Dipswitch 2 OFF Dipswitch 3 OFF Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 82 7030 Dipswitch 4 ON Note The dipswitches have been removed on later RADF CBs Solution ID TAUS0614663EN Solution Usage 1 Description The option for Automatic Copy Restart after paper is re supplied setting in the 25 mode does not function Solution CAUSE This option is not available to the North American market SOLUTION The information listed in 25 mode software switch 7 1 was inadvertently included in the US version of the 7030 Service Manual This setting has no effect to 7030 s in the North American market Please disregard this information in the service manual Solution ID TAUS0614763EN Solution Usage 1 Description FK101 how to disable image printing on the transmission reports Solution To disable printing of the image on transmission reports perform the following 1 From the Copier mode press the HELP button 2 On the LCD touch screen select KEY OP mode 3 Select 2 FAX 4 Select SPECIAL SET 5 Enter Password of 9272 and press OK 6 Select FUNCTION PARAMETER SETTING 7 Select LIST OUTPUT MODE 8 Scroll to TRANSMISSION REPORT 9 Press EDIT to change set value to W O IMAGE 10 Power OFF ON the sub switch SW2 to return to normal copy mode Solution ID TAUS061
323. wn arrow on the right side of the touchscreen ATS APS SW Tray 1 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 1 10 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 2 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 2 11 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 3 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 3 12 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 4 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 4 13 Touch RETURN three 3 times to return to the normal copy mode NOOBRWN SPECIAL NOTE Solution provided by Wayne Winters Caltronics Business Systems Solution ID TAUS0619693EN Solution Usage 0 Description PLEASE INSERT KEY COUNTER message is displayed when printing with a key counter installed Solution CAUSE Software switch 17 3 host printing cannot be performed when a key counter is installed is enabled SOLUTION Disable software switch 17 3 host printing cannot be performed when a key counter is installed To disable software switch 17 3 perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON whi
324. xit the 25 mode Oo Ww Solution ID TAUS0610014EN Solution Usage 1 Description How to enable jam code display Solution To enable jam code display perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW on the touchscreen Scroll to software switch 10 7 using the arrow keys Set 10 7 to ON Power the copier OFF ON to exit the 25 mode Oo WP Solution ID TAUS0610120EN Solution Usage 1 Description How to obtain the ISW Microsoft Windows utility Solution To obtain the ISW Microsoft Windows utility access the Konica Minolta FTP site Trademark ownership information Solution ID TAUS0610132EN Solution Usage 1 Description J32 with the cleaning web fed out of the machine exit Solution CAUSE Insufficient tension on the web supply roller SOLUTION Reform the front regulating plate p n 26NA5410 and the rear regulating plate 26NA5420 to apply more tension on the web supply roller Solution ID TAUS0610140EN Solution Usage 1 Description DF314 the image is being cut off when copying mixed originals Only R direction image copies are being cut off Solution CAUSE When using mixed originals all R direction originals need to be positioned against the rear in feed guide on the RADF SOLUTION Position R direction originals against the rear feed guide on the RADF Solution ID TAUS0611219EN Solution Usage 1

7030 - ALL ACTIVE SOLUTIONS September 2007

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