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My Passport Ultra Metal Edition User Manual

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1. a WD Backup Backup Restore 3 About Restore a backup My Passport Ultra Metal Edition My Passport dition F Where do you want to restore your files amp Original Location The location your files were backed up from Select Location Select a new location CAUsersyWDTechPubsyDocumentsyVRestore Select Files to Restore 2 On the Restore a backup dialog a Ifyou have more than one backup target device connected to your computer click to select the one that has the backup files you want to restore b Select the location option for where you want to restore the files Original Location and proceed to Step c on page 20 Select Location to activate the Browse button and 1 Click Browse to display the Select Location screen f Select Location QU E k Computer OS C Organize New folder J a WD Backup Name Date modified owa AdwCleaner cog My Passport Ultra Metal Edition F di Analytics d Favorites apps JB WDTechPubs Ji dell El My Documents Drivers 3 21 2013 11 08 AM A My Music Do Intel 3 21 2013 9 43 AM E My Pictures PerfLogs 7 13 2009 8 20 PM E My Videos di Program Files 12 9 2014 9 16 AM n Program Files x86 4 24 2015 10 50 AM ProgramData 4 14 2015 7 39 AM 4 Er j Folder OS C Select Folder RESTORING FILES 19 MY PASSPORT ULTRA METAL EDITION USER MANUAL 2 Use the folder structure view of y
2. 4 Libraries E Documents E Music E Pictures E Videos 4 My Computer im OS C a Click to select the device that has the files and folders you want to back up My Computer Dropbox Note f the files and folders you want to back up are in a Dropbox account and you have not configured the account for access by the WD Backup software see Configuring Your Cloud Service Account on page 35 b Inthe file structure view of the selected device click the selectors to open the listings and select the check box for each file and folder that you want to back up Note that selecting the check box for a folder automatically selects the check boxes for all of the files and subfolders in the folder c Clear the check box for each file and folder that you do not want to include in the backup Note also that clearing the check box for a folder automatically clears the check boxes for all of the files and subfolder in the folder Note The default backup source is everything in the Windows Users folder for your computer user name Be sure to clear that selection if you do not want to include those files and folders in your backup d Click OK to save your selections and close the Select Files to Back Up screen 8 Verify that your Automatic Backups and Include Files specifications are correct 9 Click Start Backup to save and launch your backup plan and close the Setup Complete dialog 10 The WD Backup software runs the
3. MY PASSPORT ULTRA METAL EDITION USER MANUAL Registering the Drive The WD Drive Utilities software uses your computer s Internet connection to register your drive Registering the drive provides free technical support during the warranty period and keeps you up to date on the latest WD products 1 Make sure that your computer is connected to the Internet 2 Open the WD Drive Utilities software by clicking either The WD Drive Utilities desktop shortcut icon Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 6 on page 10 3 If you have more than one supported device connected to your computer select the one that you want to register 4 Click About gt Register to display the Register Your Device screen Register Your Device First name Last name Email Device Serial Number WXx51AA3HT7181 Preferred Language English United States Required Field Inform me about software updates product improvements and member discounts on WI products WD Privacy Policy Register Device Cancel 5 On the Register Your Device screen a Type your first name in the First name box Type your last name in the Last name box Type your email address in the Email box Select your language in the Preferred Language box o 2 0 5 Select or clear the Inform me about check box to specify whether you want to receive notifications about software updates product enha
4. Share your thoughts and connect with other WD users Contacting WD Technical Support When contacting WD for support have your WD product serial number system hardware and system software versions available North America Europe toll free 00800 ASK4 WDEU English 800 ASK 4WDC 00800 27549338 800 275 4932 Europe 31 880062100 Spanish 800 832 4778 Middle East 31 880062100 Africa 31 880062100 Mexico 001 8002754932 Russia 8 10 8002 335 5011 South America Asia Pacific Chile 1230 020 5871 Australia 1800 429 861 0011 800 2275 4932 Colombia 009 800 83247788 China 800 820 6682 400 627 6682 Venezuela 0800 100 2855 Hong Kong 3057 9031 Peru 0800 54003 India 1800 200 5789 1800 419 5591 Uruguay 000 413 598 3787 Indonesia 001 803 852 3993 Argentina 0800 4440839 Japan 0800 805 7293 Brazil 0800 7704932 Korea 02 2120 3415 0021 800 83247788 Malaysia 1800 817 477 New Zealand 0508 555 639 00800 2275 4932 Philippines 1800 1855 0277 Singapore 1800 608 6008 Taiwan 0800 225 593 Thailand 00 1800 852 5913 Other countries 86 21 2603 7560 Toll free number available in the following countries Austria Belgium Czech Republic Denmark France Germany Ireland Italy Netherlands Norway Poland Slovakia Spain Sweden Switzerland United Kingdom MY PASSPORT ULTRA METAL EDITION USER MANUAL Table of Contents WD Service and SuppOLE vas duo sas re ee 3d 0 eS a aw MM eta i Accessing Online Support cccccccccccc eens i Contacting WD
5. Unlocking the Drive After you have created a password to keep others from accessing the files on your drive unless you selected the Enable auto unlock for this computer check box you will have to type your password to unlock the drive whenever You shut down and restart your computer You disconnect and reconnect the drive to your computer Your computer exits the sleep mode You will have to do this even if you do not have the WD Security software installed on your computer Depending on the software configuration of your computer there are two ways to unlock the drive using either the WD Security or WD Drive Utilities software WD Drive Unlock utility With the WD Security or WD Drive Utilities Software Whenever you shut down and restart your computer or disconnect and reconnect the drive to your computer starting either the WD Security or WD Drive Utilities software displays the Unlock Drive dialog Unlock Drive To continue you must unlock your My Passport Ultra Metal Edition drive Please provide your password Password v Password Hint Unlock Drive LOCKING AND UNLOCKING THE DRIVE 22 MY PASSPORT ULTRA METAL EDITION USER MANUAL This happens either Automatically if you only have the one locked My Passport drive connected to your computer When you select the locked drive on either the WD Security or WD Drive Utilities screen if you have more than one supported device connected to your
6. be permanently erased Volume Name My Passport Ultra Metal Edition E understand that by clicking Erase Drive all data on the drive will be permanently erased Erase Drive Using the WD Drive Unlock utility Unlock Drive A There were too many password recovery attempts Try Again 1 Safely unplug your drive from the computer 2 Plug your drive back into the computer Erase Data If you cannot remember your password you can erase your drive All data on the drive will be permanently erased understand that by clicking Erase Drive all data on the drive will be permanently erased Erase Drive 3 To erase your drive a C If you are using the WD Security or WD Drive Utilities software and you want to change the volume name type over the name in the Volume Name box Read the explanation about erasing all of the data on the drive and select the understand check box to indicate that you accept the risk and activate the Erase Drive button Click Erase Drive Go to http support wd com and see Knowledge Base Answer ID 7 for information about downloading and restoring the WD software and disk image on your drive Note Erasing your drive also removes your password If you still want to use a password to protect your drive you will need to re create it after restoring the WD software and disk image See Password Protecting the Drive on page 21 MANAGING AND CUSTOMIZING THE DRIVE 30
7. drivers are installed Contact the adapter card manufacturer for installation procedures Q Why won t my computer boot when connect my USB drive to the computer before booting A Depending on your system configuration your computer might try to boot from your WD portable USB drive Refer to your system s motherboard BIOS setting documentation to disable this feature or visit http support wd com and see Knowledge Base Answer ID 1201 For more information about booting from external drives refer to your system documentation or contact your system manufacturer TROUBLESHOOTING 39 MY PASSPORT ULTRA METAL EDITION USER MANUAL Why is the data transfer rate slow Your system may be operating at USB 1 1 speeds due to an incorrect driver installation of the USB 3 0 or USB 2 0 adapter card or a system that does not support USB 3 0 or USB 2 0 How do determine whether or not my system supports USB 3 0 or USB 2 0 Refer to your USB card documentation or contact your USB card manufacturer Note f your USB 3 0 or USB 2 0 controller is built in to the system motherboard be sure to install the appropriate chipset support for your motherboard Refer to your motherboard or system manual for more information What happens when a USB 3 0 or USB 2 0 device is plugged into a USB 1 1 port or hub USB 3 0 and USB 2 0 are backward compatible with USB 1 1 When connected to a USB 1 1 port or hub a USB 3 0 or USB 2 0 device operat
8. more help Installing Partitioning and Formatting the Drive How to Answer ID Partition and format a WD drive on Windows 8 7 Vista and Mac 3865 OS X Converta Mac OS X GPT partition to an NTFS partition in Windows 7 3647 or Vista Download software utilities firmware updates and drivers for WD 1425 products from the Downloads Library Format a WD external hard drive in FAT32 to use Windows or Mac 291 OS X The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger than 32 GB in Windows To create partitions larger than 32 GB in FAT32 when reformatting the drive download the External USB FireWire FAT32 Formatting Utility from http support wd com product download Windows users can avoid these size limitation by formatting the drive to NTFS using either the Windows Disk Management utility or similar third party software For further details see Answer ID 291 at http support wd com Article IDs 314463 and 184006 at support microsoft com The appropriate third party software documentation or support organization Frequently Asked Questions Q Why is the drive not recognized under My Computer or on the computer desktop A If your system has a USB 3 0 or USB 2 0 PCI adapter card be sure that its drivers are installed before connecting your WD USB 3 0 external storage product The drive is not recognized correctly unless USB 3 0 or USB 2 0 root hub and host controller
9. Backup software is a scheduled backup application that automatically backs up the files that you select on the schedule that you specify When you create a backup plan you specify the backup Target the external storage device where you will copy your files for backup protection The backup target can be any supported m External storage drive Cloud service account Source the computer files and folders that you want to copy to the backup target for backup protection The backup source can be any Internal hard drive or hard drive partition m External storage drive Supported cloud service account Schedule the time of day day of week and month that you want to run the backup When you click Start Backup after creating a backup plan the WD Backup software copies all of the specified backup source files and folders to the specified backup target Then on the schedule you specified the WD Backup software automatically backs up any New file that was created in or copied to a backup protected device or folder Existing backup protected file that was changed This protection is automatic the WD Backup software does it for you without any action on your part Just leave the backup source and target devices connected to your computer Note Whenever you disconnect and reconnect a backup target or source device the WD Backup software rescans the backup source device for new or changed files and resumes automati
10. Korea only ABA hse 0717 E73 8G 3 AANA PENTE XD 7EFSAAARS SHE ESPBALS epe PEA Fol MALS Ars Environmental Compliance China Aas A WR ICR y p f BRA i TG E NI AR E PE AT AUP PUT t Pb Hg Cd ER Z wE m 3 Cr VI PBB PBDE Vies AR 4 skrz Ar 4 pcs I 4 pcs at BO Ets JER ait PCBA i tt URN a WAL USB HAZE EMI JI amp itt ARWR O RRA RA EWE ER A SA A R ERF SJ T11363 2006 PRERE HY IREKI Fo X KRZA A EBD PEE SBS pk LH ST T11363 2006 fil BI Bt SK CERP dM np HE TS ERR S d DU bdo X DH EAT E P I BE RES D Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product requires maintenance either contact the dealer from whom you originally purchased the Product or visit our product support website at http support wd com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To
11. WD Quick View icons to the Windows taskbar D 5j Replaces the Cancel button with a Next button when the installation is complete 6 Click Next to display the Installation Complete dialog LZ WD Apps Setup Installation Complete What would you like to do next sc Back up files with WD Backup Set security with WD Security EN Manage your drive with WD Drive Utilities Register your product EM 7 Onthe Installation Complete dialog click Back up files to display the WD Backup screen Select your WD storage device or cloud service dialog See Figure 4 on page 9 and Backing Up Files on page 11 Set security to display the WD Security screen Set Security dialog See Figure 5 on page 9 and Locking and Unlocking the Drive on page 21 Manage your drive to display the WD Drive Utilities screen Diagnose dialog See Figure 6 on page 10 and Managing and Customizing the Drive on page 27 The Register your product link to access the WD Support Portal web page Finish to close the Installation Complete dialog CONNECTING THE DRIVE AND GETTING STARTED 8 Select your WD storage device or cloud service Your files will be backed up to the device or cloud service you select Figure 4 WD Backup Screen My Passport Ultra Metal Edition Set Security Secure your drive to keep others from accessing your files Ay Warning WD cannot retrieve your password If you forget your password y
12. and service pack SP For Windows computers go to the Start menu and select Windows Update For Mac computers go to the Apple menu and select Software Update or App Store Disk Drive Format Your My Passport Ultra Metal Edition drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems If you want to use the drive with a Mac computer see Reformatting the Drive on page 38 and Troubleshooting on page 39 Physical Description As shown in Figure 2 on page 4 the My Passport Ultra Metal Edition drive has A power activity LED indicator A USB 3 0 interface port Power Activity LED The power activity LED shows the drive s power state as follows LED Appearance Power State Activity On steady Idle Fast flashing approximately 3 times per second Activity Slow flashing approximately every 2 5 seconds System standby ABOUT YOUR WD DRIVE 3 MY PASSPORT ULTRA METAL EDITION USER MANUAL SS lt USB 3 0 Interface Port Power Activity LED Figure 2 My Passport Ultra Metal Edition Drive USB 3 0 Interface USB 3 0 supports data transfer rates up to 5 Gb s USB 3 0 is backward compatible with USB 2 0 Connection to a USB 2 0 port transfers data at the port speed up to 480 Mb s Registering Your Drive Always register your My Passport Ultra Metal Edition drive to get the latest updates and special offers You can easily register your drive using the WD Drive Util
13. computer If you do not see the Unlock Drive dialog click either The WD Security or WD Drive Utilities desktop shortcut icon Start gt All Programs gt Western Digital gt WD Apps gt WD Security Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities If you have more than one supported device connected to your computer select the one that is locked to display the Unlock Drive dialog On the Unlock Drive dialog a Type your password in the Password box b Click Unlock Drive With the WD Drive Unlock Utility Whenever you connect your password protected drive to a computer that does not have the WD Security or WD Drive Utilities software installed you can use the WD Drive Unlock utility to unlock the drive there The WD Drive Unlock utility is on a virtual CD drive that appears in the computer s file management utility display la otart the WD Drive Unlock utility by either Using the computer s file management utility to open the WD Unlocker virtual CD and double clicking the WD Drive Unlock exe file a Clicking Start gt Computer and double clicking the WD Unlocker virtual CD icon under Devices with Removable Storage LOCKING AND UNLOCKING THE DRIVE 23 MY PASSPORT ULTRA METAL EDITION USER MANUAL WD Drive Unlock My Passport Ultra Metal Edition s 931 GB Wx51 3481820 Unlock Drive Your My Passport Ultra Metal Edition drive is locked To unlock your drive please
14. devices and cloud service accounts that you can use for a backup target device IF WD Backup Select your WD storage device or cloud service Your files will be backed up to the device or cloud service you select My Passport Ultra Metal Edition My Passport dition E Cancel a Select to highlight the device that you want to use b If you have more than three available devices use the left and right scroll buttons to see them all BACKING UP FILES 13 MY PASSPORT ULTRA METAL EDITION USER MANUAL c Click Next to display the Setup Complete dialog WD Backup Setup Complete My Passport Ultra device is selected Review your backup settings Automatic Backups Hourly Edit Schedule Include Files Default CAUsersyWDTechPubs Edit Files Note that IF you selected a Cloud service account Password protected device that is locked Start Backup Cancel THEN the WD Backup software displaysa Sign in dialog that you must complete to continue See Configuring Your Cloud Service Account on page 35 No writable partition message In this case first use either the WD Security or the WD Drive Utilities software to unlock the drive Then reselect it The initial default configuration of the backup settings on the Setup Complete dialog is for hourly backups of everything in the Windows Users folder for your computer user name On the Setup Complete dialog IF
15. enter the drive password below Password Password Hint Enable auto unlock for this computer user WDTechPubs Unlock Drive 2 Onthe WD Drive Unlock utility screen a Type your password in the Password box b Select the Enable auto unlock for this computer check box if you want the WD Drive Unlock utility to remember your password on this computer c Click Unlock Drive Changing Your Password 1 Open the WD Security software by clicking either The WD Security desktop shortcut icon Start gt All Programs gt Western Digital gt WD Apps gt WD Security See Figure 5 on page 9 2 If you have more than one supported device connected to your computer select the one with the password that you want to change to display the Edit security settings dialog Edit security settings To edit settings enter your password Remove password Password Password Hint 3 Change password Update Security Settings LOCKING AND UNLOCKING THE DRIVE 24 MY PASSPORT ULTRA METAL EDITION USER MANUAL 3 On the Edit security settings dialog select the Change password option to display the change password dialog o Change password Current Password w Password Hint New Password Verify Password Password Hint Enable auto unlock for this computer user WDTechPubs Update Security Settings 4 Onthe change password dialog a Type your current password in the Current Password box Type
16. enter your password Remove password Password v Password Hint j Change password Update Security Settings 3 Onthe Edit security settings dialog the Remove password option is selected by default a Type your password in the Password box b Click Update Security Settings LOCKING AND UNLOCKING THE DRIVE 26 MY PASSPORT ULTRA METAL EDITION USER MANUAL Managing and Customizing the Drive This chapter includes the following topics Checking Drive Health Erasing the Drive Registering the Drive Restoring the WD Software and Disk Image Setting the Drive Sleep Timer Using the WD Quick View Icon Checking Drive Status Monitoring Icon Alerts Safely Disconnecting the Drive The WD Drive Utilities software see Figure 6 on page 10 makes it easy for you to manage and customize your drive for the best possible performance Diagnose Run diagnostics and status checks to make sure your drive is working properly Sleep Timer Turn your drive off during extended periods of inactivity to conserve power and extend the life of the drive Drive Erase Erase all of the data on the drive including your password if you have one About See the installed software version check for software updates and register your drive to receive free technical support during the warranty period and find out about product enhancements and price discount opportunities Checking Drive Health The WD Drive Utilities software
17. AL EDITION USER MANUAL Getting Started with the WD Software 1 Double click the WD Apps Setup file that appears in the listing for the drive in your computer s file management utility to display the WD Apps Setup wizard Software Installer dialog C WD Apps Setup Welcome to the WD Software Installer Get the most out of your new WD Drive WD Backup Backup Software Protect your files photos and documents with a backup to a WD drive or the cloud WD Security Security Tool Set a password and keep your private stuff protected with hardware encryption WD Drive Utilities Drive Management Too Configure manage and diagnose your WD drive WD Quick View Drive Status Tool View the status of your drive and access files for easy storage management 2 Click Next to display the Installation Type dialog Li WD Apps Setup Installation Type 8 Recommended Install The following applications will be installed WD Backup WD Security WD Drive Utilities and WD Quick View 49 3 MB will be used on drive CX Q Custom Install L I agree to the terms of the Western Digital End User License Agreement 3 Onthe Installation Type dialog a Select the option that you want to use for the installation Recommended Install Installs all of the WD software Custom Install Installs only the WD software that you select b Click the Western Digital End User License Agreement link and read the agreement CON
18. ATA ATAPI controllers gy Device Manager IEEE 1394 Bus host controllers 4 53 Storage Keyboards f Disk Management gt JI Mice and other pointing devices gt Es Services and Applications gt Ju Monitors gt amp Network adapters a Jh Other devices ty Unknown device SE Ports COM amp L Update Driver Software gt D Processors Disable gt M Sound video anc a gt 4M System devices gt Universal Serial B Scan for hardware changes Properties More Actions Launches the Update Driver Software Wizard for the selected device 3 On the Update Driver Software screen click Browse my computer for driver software i Update Driver Software Unknown Device How do you want to search for driver software Search automatically for updated driver software Windows will search your computer and the Internet for the latest driver software for your device unless you ve disabled this feature in your device installation settings LvVdi C gt br Locate and install driver software manually INSTALLING THE SES DRIVER 44 MY PASSPORT ULTRA METAL EDITION USER MANUAL 4 Browse to Computer double click the My Passport drive double click the Extras folder and select WD SES Device Driver dm o j Update Driver Software Unknown Device Browse for driver software on your computer Search for driver software in this location D extras WD SES Dev
19. D CUSTOMIZING THE SOFTWARE 37 MY PASSPORT ULTRA METAL EDITION USER MANUAL Using the Drive with a Mac Computer The drive is formatted as a single NTFS partition for compatibility with updated Windows operating systems To use the drive on Mac OS X operating systems and to use Time Machine if you want you must reformat the drive to a single HFS J partition This chapter includes the following topics Reformatting the Drive Restoring the WD Software and Disk Image Reformatting the Drive Go to http support wd com and refer to Knowledge Base Answer ID 3865 for information about reformatting the drive See Troubleshooting on page 39 for more information about reformatting a drive Restoring the WD Software and Disk Image After you have reformatted your drive for use on Mac computers go to http support wd com and see Knowledge Base Answer ID 7 for information about downloading and restoring the Mac version of the WD Apps software and disk image The WD Backup software is not available for Mac computers USING THE DRIVE WITH A MAC COMPUTER 38 MY PASSPORT ULTRA METAL EDITION USER MANUAL Troubleshooting This chapter includes the following topics Installing Partitioning and Formatting the Drive Frequently Asked Questions If you have problems installing or using this product refer to this troubleshooting section or visit our support website at http support wd com and search our knowledge base for
20. ION USER MANUAL Selecting Configures automatic backups Monthly Once a month on the day you select at the hour or half hour you specify If Automatic Backup Schedule How often do you want to back up your files Hourly Every Weeks Days at 12 00 PM Daily 9 First E Sunday amp Monthly IE Second iv Monday E Third IL Tuesday E Fourth E Wednesday E Last IL Thursday I Friday I Saturday m For a monthly backup a Select or clear the Weeks check boxes to specify which occurrences of the day that you want to run your backup First Second Third Fourth or Last b Select or clear the Days check boxes to specify the days of the week that you want to run your backup c Usethe At drop down list box to specify the time of day that you want to run your backup Click OK to save and implement your change to the backup schedule and close the Automatic Backup Schedule screen After changing the backup schedule IF you want to THEN click Accept the default Include Files setting Start Backup to save and launch your backup plan and close the Setup Complete dialog Skip to Step 10 on page 17 Change the Include Files setting Edit Files to display the Select files to back up screen and proceed to Step 7 on page 17 BACKING UP FILES 16 MY PASSPORT ULTRA METAL EDITION USER MANUAL 7 Onthe Select Files to Back Up screen f Select Files to Back Up My Computer Dropbox o 3
21. METAL EDITION USER MANUAL IF your computer is THEN Not connected to the Select the Browse my computer option browse to Internet Computer and a Double click the My Passport drive b Double click the Extras folder c Select WD SES Device Driver d Click Next jj Found New Hardware WD SES Device Browse for driver software on your computer Search for driver software in this location DAextras WD SES Device Drive v v Include subfolders 5 When the installation completes click Close Installing on Windows 7 and Windows 8 Computers After connecting the drive as shown in Figure 3 on page 5 use the Windows Computer Management utility to install the SES driver 1 Click the Start icon right click Computer and select Manage y Notepad Map network drive Disconnect network drive Show on Desktop Rename Properties INSTALLING THE SES DRIVER 43 MY PASSPORT ULTRA METAL EDITION USER MANUAL 2 On the Computer Management screen under Computer Management Local click Device Manager gt Unknown Device and right click Update driver software File Action View Help e 9153 8I BEI PRE Computer Management Local 4 23 WIN7 32 4 i System Tools gt JE Computer Task Scheduler gt toa Disk drives Event Viewer gt MS Display adapters Shared Folders gt 43 DVD CD ROM drives amp Local Users and Groups gt n Human Interface Devices 83 Performance gt 4g IDE
22. My Passport Ultra Metal Edition Premium Storage User Manual m x e D um o U O e o SI D WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or email support service at http support wd com lf the answer is not available or if you prefer please contact WD at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support Email support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at http register wd com Accessing Online Support Visit our product support website at http support wd com and choose from these topics Downloads Download drivers software and updates for your WD product Registration Register your WD product to get the latest updates and special offers Warranty amp RMA Services Get warranty product replacement RMA RMA status and data recovery information Knowledge Base Search by keyword phrase or Answer ID Installation Get online installation help for your WD product or software WD Community
23. NECTING THE DRIVE AND GETTING STARTED 6 MY PASSPORT ULTRA METAL EDITION USER MANUAL C Select the I agree check box to accept the agreement and activate the Next button d Click Next 4 The dialog that appears depends on the installation option you selected at Step 3 IF you selected the option Recommended Install Custom Install 5 The Installing Applications dialog Ei WD Apps Setup Installing Applications O WD Backup D WD Security WD Drive Utilities WD Quick View Manage your WD drive Configure manage and run tests on your WD drive with WD Drive Utilities THEN The Installing Applications dialog appears The Custom Install dialog appears E WO Apps Setup Custom Install Please select the applications you would like t insta Tuus eu ic Supi k curity He vo ee Drive Utilitie aq do WD Quick View Wew the status of your dime and access hiles for easy storage managemen On the Custom Install dialog a Select the check boxes for the applications that you want to install b Click Next to display the Installing Applications dialog Shows the progress of the software installation Displays a brief description of each application CONNECTING THE DRIVE AND GETTING STARTED 7 MY PASSPORT ULTRA METAL EDITION USER MANUAL Adds a desktop shortcut icon for each installed application I C 9 WD Backup WD Drive WD Security Utilities Adds the WD and
24. ON USER MANUAL About Your WD Drive Welcome to your My Passport Ultra Metal Edition premium storage This drive offers a sophisticated aluminum radial spin finish local and cloud backup software and password protection with hardware encryption All this and massive capacity make it easy to store and protect your important files and precious memories This introductory chapter includes the following topics Features Kit Contents Operating System Compatibility Operating System Compatibility Disk Drive Format Physical Description Registering Your Drive Handling Precautions Features Introducing WD s newest portable drive My Passport Ultra Metal Edition featuring a sophisticated aluminum design high capacity local and cloud backup software and password protection with hardware encryption Stylish aluminum design The My Passport Ultra Metal Edition drive brings brains and beauty to portable storage Striking colors and an innovative radial design complement your on the go style Automatic scheduled backup software The WD Backup software works quietly in the background to help protect your data using minimal computer resources Set the backup schedule to automatically back up your files at any time on any day week or month Local and cloud backup Choose where you back up your files Back up files to your My Passport Ultra Metal Edition drive or back up files to the cloud using Dropbox A Dropbox ac
25. SER MANUAL Locking and Unlocking the Drive This chapter includes the following topics Password Protecting the Drive Unlocking the Drive Changing Your Password Turning Off the Drive Lock Feature Password Protecting the Drive You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your files on the drive CAUTION The WD Security software uses your password to electronically lock and unlock your drive If you forget your password you will not be able to access the data that is on your drive or write new data to it You will have to erase the drive before you can use it again 1 Open the WD Security software by clicking either The WD Security desktop shortcut icon Start gt All Programs gt Western Digital gt WD Apps gt WD Security See Figure 5 on page 9 2 f you have more than one supported device connected to your computer select the one that you want to create a password for Read the warning about the possibility of data loss if you forget your password Type your password in the Password box using up to 25 characters Retype your password in the Verify Password box Type a hint to help remember your password in the Password Hint box ea 49 Select the Enable auto unlock for this computer check box if you want the WD Security software to remember your password for the selected drive on this computer 8 Click
26. Set Password to save your password and enable hardware encryption for your drive CAUTION After creating a password the drive remains unlocked for as long as you continue your current work session Then the WD Security software Locks the drive when you shut down your computer disconnect your drive or your computer goes into the sleep mode Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive UNLESS you selected the Enable auto unlock for this computer check box when you created your password Note When you create a password the WD Security software saves your password in firmware on the My Passport drive and displays the LOCKING AND UNLOCKING THE DRIVE 21 MY PASSPORT ULTRA METAL EDITION USER MANUAL WD Unlocker utility virtual CD VCD as a device in your computer s file management utility listing 4 Devices with Removable Storage 2 ei DVD RW Drive D CD Drive f CD Drive E WD Unlocker CD Drive This listing appears The next time you shut down and restart your computer When you remove and reconnect the My Passport drive Your computer exits the sleep mode depending on its configuration The listing appears regardless of whether the drive is locked or not or whether you selected the Enable auto unlock for this computer check box when you created your password It remains as long as you have password protection enabled for the drive
27. Technical Support llli i 1 About Your WD Drive ier REEE RE RRPEE SE REDE A E dente meio 1 Galles iui AE OU Qa sx aenea ea a ee OES Eats qa b E EE Rd aUe S Pte uns 1 sure nia PER Cc 2 Optional ACCESSOTIOS ui ave cuia ed ases beh AeA ciis ALIE de D do Uc epo ode Sd 2 Operating System Compatibility llle 3 Bi GBA CETT ET TITEL TIT ML TIT TIL ee da Sa DA ee 3 Ftd SIC ANI SS COON s uas acd us educ iiu qs atr a wen PT Beran onde peer a ipte o R ae obe 3 P owerAclVIby LED core dae ei oe fox ee ux a c edes Wed ah RA RR E 3 USB 040 INi6naCe sia dieses pes Denes Swe GE Ede E oe donde AD EE 4 FHegisteriHg Yol DEVO iecit cS ouf anew a a p Do deae i edm o beds eo nc Soe alae aed aap ee 4 PananG d recautloris d aix see dei ERA ew OWES aeg RP E So nues A ber o e ER AP 4 2 Connecting the Drive and Getting Started 5 Gonnecting Ine DIVE a tu vto oe edo s ete o ac RE dU tdeo tot wo wi teer ee 5 Getting Started with the WD Software llle 6 3 Backing UD PICS 26 46 nw bER IRA DLEEEEPSRSEA EE sek aede st 11 How the Backup Function Works l llle 11 BACKING UD RES sip te tine een tat obo hu Ear eS uat oA eed do ora dd 13 4 HOeSLOIIHng FIOS uou carter eei PEL E E DIS LEE 18 How the Restore Function Works ccccccccciccc ee ees 18 PRO SLO MING RR ETT Gave ERE te UE TID RTL TTL TL 18 5 Locking and Unlocking the Drive 21 Password P
28. age 28 Locked Have forgotten or lost your Using Five Invalid Passwords password and must erase the on page 29 drive Using the Drive Erase Function To erase your drive when it is not locked 1 Open the WD Drive Utilities software by clicking either The WD Drive Utilities desktop shortcut icon Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 6 on page 10 MANAGING AND CUSTOMIZING THE DRIVE 28 2 3 MY PASSPORT ULTRA METAL EDITION USER MANUAL If you have more than one supported device connected to your computer select the one that you want to erase On the WD Drive Utilities screen click Drive Erase to display the drive erase dialog v G Diagnose Sleep Timer Drive Erase About This utility permanently erases all the data on your drive If you wish to save any data on your drive backup your data prior to running this utility Volume Name My Passport Ultra Metal Edition E understand that by clicking Erase Drive all data on the drive will be permanently erased Erase Drive 4 On the drive erase dialog a If you want to change the volume name type over the name in the Volume Name box b Read the explanation of the loss of data if you erase your drive If you want to save any of the data that is on the drive back it up to another device before continuing with the drive erase c Click the understand check box to signify that you acc
29. ain later Windows will ask again the next time you plug in your device or log on Don t show this message again for this device Your device will not function until you install driver software Cancel INSTALLING THE SES DRIVER 41 MY PASSPORT ULTRA METAL EDITION USER MANUAL 2 On the Insert the disc dialog select the I don t have the disc option and click Next wey rii Found Mew Hardware WD SES Device USB Device Insert the disc that came with your WD SES Device USB Device If you have the disc that came with your device insert it now Windows will automatically search the disc for driver software t Idon t have the disc Show me other options Next Cancel 3 Windows displays the Update Driver Software screen e Update Driver Software PCI Simple Communications Controller How do you want to search for driver software gt Search automatically for updated driver software Windows will search your computer and the Internet for the latest driver software for your device Browse my computer for driver software Locate and install driver software manually Cancel 4 On the Update Driver Software screen IF your computer is THEN Connected to the Internet Select the Search automatically option Windows automatically m Connects to Windows Update m Finds downloads and installs the SES driver Continued INSTALLING THE SES DRIVER 42 MY PASSPORT ULTRA
30. by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Any changes or modifications not expressly approved by WD could void your authority to operate this device ICES 003 NMB 003 Statement Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada This device complies with Canadian ICES 003 Class B Safety Compliance Approved for US and Canada CAN CSA C22 2 No 60950 1 UL 60950 1 Safety of Information Technology Equipment Approuv pour les Etats Unis et le Canada CAN CSA C22 2 No 60950 1 UL 60950 1 S ret d quipement de technologie de l information COMPLIANCE AND WARRANTY INFORMATION 46 MY PASSPORT ULTRA METAL EDITION USER MANUAL CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union including the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC A Declaration of Conformity in accordance with the applicable directives has been made and is on file at Western Digital Europe KC Notice Republic of
31. c backup protection according to the schedule Excluded Files The WD Backup software will not back up files that have specific m Attributes Names m Extensions Start end values Table 1 on page 12 lists the excluded file types BACKING UP FILES 11 Table 1 Excluded Files File Attributes Name includes Extensions Starts with Ends with MY PASSPORT ULTRA METAL EDITION USER MANUAL Excluded Values reparsePoint temporary AppData Roaming Microsoft Windows CommonApplicationData Western Digital CommonApplicationData Microsoft Windows Caches config msi MSOCache ntuser dat ntuser ini RecycleBin recycle bin recycler Root Drivers Root Temp System Volume Information WD Backup swstore WD Hidden Items WD SmartWare swstor Windows ds_store temp imp wdsync desktop ini dropbox dropbox attr hiberfil sys journal pagefile sys thumbs db BACKING UP FILES 12 MY PASSPORT ULTRA METAL EDITION USER MANUAL Backing Up Files 1 Open the Select your WD storage device or cloud service dialog by clicking either Add Backup Plan on the WD Backup screen Add Backup Plan Delete Backup Pla Configure backup on the WD Backup view menu from the Windows taskbar Configure backup Restore files Settings Update WD Backup Help View Notifications 1 Quit 2 The Select your WD storage device or cloud service dialog shows all of the hardware
32. compliance 47 Cloud service configuring 35 Compatibility with operating systems 3 Complete drive test 27 Compliance regulatory 46 Converting drive format 39 Creating a password 21 D Diagnose dialog 21 24 25 28 31 32 Disconnecting the drive 33 Disk image downloading and restoring 31 38 Drive diagnostics and status checks 27 disconnecting 33 disconnecting from a PC 33 formats converting 3 handling precautions 4 sleep timer 32 status check 33 Drive Erase dialog 29 Drive status check 27 Drive Utilities Diagnose dialog 21 24 25 28 31 32 Drive Erase dialog 29 Register Your Device screen 31 Sleep Timer dialog 32 E End User License Agreement link 6 Environmental compliance China RoHS 47 Erasing the drive 29 MY PASSPORT ULTRA METAL EDITION USER MANUAL r FCC Class B information 46 Flashing icon alerts 33 Full media scan 27 G GNU general public license 48 GPL software 48 H Handling precautions 4 Hardware 2 I ICES 003 NMB 003 compliance 46 Indicator light 4 K Kit contents 2 L LED indicator 4 Limited warranty 48 O Operating systems 3 P Password protecting your drive 21 CAUTION about lost passwords 21 Physical description 3 Precautions for handling 4 Product features 1 Q Quick drive test 27 R Reformatting the drive 38 39 Register Your Device screen 31 Registering your drive 31 Regulatory compliance 46 Restore about restoring files 18 procedure 18 Restoring the softwa
33. conclusively establish the period of warranty check the warranty expiration serial number required via http support wd com WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained in any Product placed in its possession COMPLIANCE AND WARRANTY INFORMATION 47 MY PASSPORT ULTRA METAL EDITION USER MANUAL Limited Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country in which your Product was purchased The term of your limited warranty is for 3 years in the North South and Central America region 3 years in the Europe the Middle East and Africa region and 3 years in the Asia Pacific region unless otherwise required by law The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD is counterfeit or fake or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures unless the product is on the list o
34. count is required for cloud backup Cloud services can be changed terminated or interrupted at any time and can vary by country Save share access in the cloud Do more with the My Passport Ultra Metal Edition drive and your Dropbox account Share and access your files securely online from anywhere on any device with Dropbox cloud integration Keep your private stuff private Password protection with 256 bit hardware encryption allows you to secure every photo video music and important file you save Big capacity in a small package You can save or back up a ton of your important documents digital memories and entertainment all in one convenient place Easy setup Just plug it in and you are ready to go Formatted out of the box for your computer so you can quickly start saving your important documents photos videos and music ABOUT YOUR WD DRIVE 1 MY PASSPORT ULTRA METAL EDITION USER MANUAL Ultra fast USB 3 0 Transfer files quickly with USB 3 0 powered directly from the USB port on your computer No separate power supply is needed WD reliability WD knows your data is important so we build our drives to demanding requirements for durability shock tolerance and long term reliability And for peace of mind we back up our reliability with a 3 year limited warranty Important For the latest WD product information and news visit our website at http www westerndigital com For the latest software f
35. d or in a format that the WD software does not understand non Windows format in a Windows environment Red and white Overheated Power down the device and let it cool for 60 minutes Power it back up and if the problem persists contact WD Support Safely Disconnecting the Drive You can safely disconnect the drive by either Clicking the WD Quick View icon in the Windows taskbar and selecting the Safely remove My Passport Ultra option About WD Quick View Safely remove My Passport Ultra Metal Edition USB HDD F Exit Right clicking the drive icon on the WD Security or WD Drive Utilities screen and selecting the Eject Disk option My Passport Ukra Metal Edition Open Properties 931 48GB s ei Wait for the power activity LED to stop flashing before disconnecting the drive from the computer MANAGING AND CUSTOMIZING THE DRIVE 33 MY PASSPORT ULTRA METAL EDITION USER MANUAL Managing and Customizing the Software This chapter includes the following topics Checking for Software Updates Configuring Your Cloud Service Account Uninstalling the WD Software Checking for Software Updates If an update is available follow the on screen download and installation instructions Software Procedure WD Drive Utilities 1 Open the WD Drive Utilities software by clicking either m The WD Drive Utilities desktop shortcut icon m Start gt All Programs gt Western Digital gt WD Apps gt WD Dr
36. de third party copyrighted software licensed under the GPL or Lesser General Public License LGPL collectively GPL Software and not Western Digital s End User License Agreement In accordance with the GPL if applicable 1 the source code for the GPL Software may be downloaded at no charge from http support wd com download gpl or obtained on CD for a nominal charge from http support wd com download gpl or by calling Customer Support within three years of the date of purchase 2 you may re use re distribute and modify the GPL Software 3 with respect solely to the GPL Software no warranty is provided to the extent permitted by applicable law and 4 a copy of the GPL is included herewith may be obtained at http www gnu org and may also be found at http support wd com download gpl Modification of or tampering with the Software including but not limited to any Open Source Software is solely at your own risk Western Digital is not responsible for any such modification or tampering Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital COMPLIANCE AND WARRANTY INFORMATION 48 Index A Alerts flashing icon 33 B Backup about backing up files 11 procedure 13 Box contents 2 C CAUTION about erasing the drive 28 lost passwords 21 preventing data loss when disconnect ing 33 your unlocked drive 21 25 China RoHS environmental
37. e WD Backup software 1 Open the Select your WD storage device or cloud service dialog by clicking either Add Backup Plan on the WD Backup screen Add Backup Plan te Ba Ha Configure backup on the WD Backup view menu from the Windows taskbar Configure backup Restore files Settings Update WD Backup Help View Notifications 1 Quit MANAGING AND CUSTOMIZING THE SOFTWARE 35 MY PASSPORT ULTRA METAL EDITION USER MANUAL 2 Onthe Select your WD storage device or cloud service dialog select to highlight the Dropbox icon fg WD Backup Select your WD storage device or cloud service Your files will be backed up to the device or cloud service you select My Passport Ultra Dropbox Metal Edition My Passport dition F Cancel 3 Click Next to display the connection dialog for your Dropbox account Connect to Dropbox Click Sign In to allow WD Backup access to your Dropbox account Sign In After you have allowed WD Backup access to your account click Finish to complete the connection process 4 Onthe connection dialog a Click Sign In The WD Backup software initiates a connection request on your behalf and uses your Web browser to access the Dropbox website b On the Dropbox website if you have not configured your account to remember your login credentials type your email address and password and click Sign In to see the connection request from the WD Backup soft
38. ept the risk and activate the Erase Drive button d Click Erase Drive Go to hitp support wd com and see Knowledge Base Answer ID 7 for information about downloading and restoring the WD software and disk image on your drive Note Erasing your drive also removes your password If you used a password to protect your drive you will need to re create it after restoring the WD software and disk image See Password Protecting the Drive on page 21 Using Five Invalid Passwords When you have forgotten or lost your password you can erase the drive by entering five invalid passwords on the Unlock Drive dialog See 1 With the WD Security or WD Drive Utilities Software on page 22 With the WD Drive Unlock Utility on page 23 On the Unlock Drive dialog make five attempts to unlock the drive by a Typing a password in the Password box b Clicking Unlock Drive MANAGING AND CUSTOMIZING THE DRIVE 29 MY PASSPORT ULTRA METAL EDITION USER MANUAL 2 Entering the fifth invalid password displays a too many password attempts dialog depending on the application you used to open the Unlock Drive dialog Using the WD Security or WD Drive Utilities software Unlock Drive A Too many invalid passwords Try Again 1 Safely unplug your drive from the computer 2 Plug your drive back into the computer Bakes E ERE Erase Data If you cannot remember your password you can erase your drive All data on the drive will
39. es 35 Uninstalling the WD Software llle rn 37 Using the Drive with a Mac Computer 38 Reformatting the Drive sema ig ni ac oh IDE E IRURE Baw go A c n oa f Dd 38 Restoring the WD Software and Disk Image llle 38 TYOUDIGSNOOUNG EE ERE RTT 117 72072 07 070 IIS 39 Installing Partitioning and Formatting the Drive llle 39 Frequently Asked Questions 0 0c cc ee ee eee teens 39 Installing the SES Driver 0 0 eee ees 41 Installing on Windows Vista Computers 0000 eee eee ees 41 Installing on Windows 7 and Windows 8 Computers 000 cee eee eee 43 Compliance and Warranty Information eee 46 Regulatory Compliance saranoina etta i ee eee eee eens 46 FCC Class B Information sus d t eed doe dake ee Eg dem Res 46 ICES 003 NMB 003 Statement 0 0 0 ees 46 Safety Compliance 0 0 0 cc ees 46 GE Compliance For Europe a3 xxr ES RARE RAE CN OS RO Eee 47 KC Notice Republic of Korea only 2 0 cc e 47 Environmental Compliance China ce eee tt ee eee 47 Warranty Norman agp aac EAR ja ne Ce aca d ee ewe acd TR d 47 ODININ SERVICE eae rice dee ee eee a acide wen be Pn eee eee ek ek Roe es 47 LIMIT SG Waranty 25 Stee et DOS GEE ei alae ares Haves a ica 48 GNU General Public License GPL 0 0 0 ce II 48 lur ep 49 TABLE OF CONTENTS iv MY PASSPORT ULTRA METAL EDITI
40. es at the USB 1 1 full speed of up to 12 Mbps If your system includes a PCI Express slot you can achieve USB transfer rates by installing a PCI Express adapter card Contact the card manufacturer for installation procedures and more information TROUBLESHOOTING 40 MY PASSPORT ULTRA METAL EDITION USER MANUAL Installing the SES Driver If you do not install the WD software you should install the SCSI Enclosure Services SES driver on Windows computers to keep the hardware pop up wizard from displaying every time you connect your My Passport drive to your computer Note The SES Driver is installed automatically when you install the WD software This appendix includes the following topics Installing on Windows Vista Computers Installing on Windows 7 and Windows 8 Computers Installing on Windows Vista Computers After connecting the drive as shown in Figure 3 on page 5 the Found New Hardware screen displays Note f Autoplay is enabled two additional screens might appear at the same time as the Found New Hardware screen If they appear close them 1 Onthe Found New Hardware screen select the Locate and install driver software option gt Found New Hardware Windows needs to install driver software for your WD SES Device USB Device Locate and install driver software recommended Windows will guide you through the process of installing driver software for your device gt Ask me ag
41. f limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at http support wd com accident or mishandling while in the possession of someone other than WD Subject to the limitations specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not allow exclusion or limitations of incidental or consequential damages so the limitations above may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state GNU General Public License GPL Firmware incorporated into this product may inclu
42. figured sleep setting for your operating system they may override the settings in this application Sleep Timer Select Time 30 minutes 4 On the Sleep Timer dialog a Verify or click the Sleep Timer on off toggle button to the ON position b In the Select Time box select the inactivity period for turning off the drive Using the WD Quick View Icon After you have installed the WD software the WD Quick View icon displays in the system tray portion of the Windows taskbar WD Quick View Icon You can use the icon to Check the status of supported WD drives Monitor icon alerts Safely disconnect supported WD drives The following sections describe how to use the icon and other ways to do these things MANAGING AND CUSTOMIZING THE DRIVE 32 MY PASSPORT ULTRA METAL EDITION USER MANUAL Checking Drive Status For supported WD drives you can see the drive capacity used find out if the drive is locked and check the drive temperature condition by hovering the pointer over the WD Quick View icon in the Windows taskbar WD Quick View Drive Name Volumes Used Locked Temperature My Passport Ultra Metal Edition USB HDD F 2 Mo OK 8 17 AM 5 11 2015 wo S 0 a Monitoring Icon Alerts The WD Quick View icon in the Windows taskbar flashes to indicate the status of supported WD devices IF the WD Quick View icon flashes THEN the device might be Green and white Locke
43. first backup immediately and shows the progress with a Backup in progress x complete message on the Backup dialog After the initial backup completes the backup runs automatically according to the specified schedule BACKING UP FILES 17 MY PASSPORT ULTRA METAL EDITION USER MANUAL Restoring Files This chapter includes the following topics How the Restore Function Works Restoring Files How the Restore Function Works The WD Backup software makes it easy for you to restore backed up files from your backup target device to either Their original locations on the backup source device m Any other location you select Restore is generally a four step process 1 Select the backup target device and the scheduled backup that has the files you want to restore 2 Select the location where you want to restore the files 3 Specify what you want to restore either individual files and folders or everything 4 Restore the files Restoring Files 1 Open the Restore a backup dialog by clicking either Restore on the WD Backup screen f WD Backup Boo Backup E About Restore a backup on the WD Backup view menu from the Windows taskbar My Passport Ultra Metal Edition My Passport Ultra Metal Edition F Backup Now Restore a backup Pause all heduled backups Settings Help View Notifications 2 Quit RESTORING FILES 18 MY PASSPORT ULTRA METAL EDITION USER MANUAL
44. ice Driver ba Browse v Include subfolders gt Lei gun This list will show installed driver software compatible with the device and all driver software in the same category as the device Net Cancel 5 Click Next 6 When the installation completes click Close INSTALLING THE SES DRIVER 45 MY PASSPORT ULTRA METAL EDITION USER MANUAL Compliance and Warranty Information This appendix includes the following topics Regulatory Compliance Environmental Compliance China Warranty Information Regulatory Compliance FCC Class B Information Operation of this device is subject to the following conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This device generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined
45. irmware and product documentation and information go to http support wd com downloads Kit Contents As shown in Figure 1 your My Passport Ultra Metal Edition drive kit includes the following My Passport Ultra Metal Edition portable hard drive with the WD Backup WD Security WD Drive Utilities and WD Quick View software USB 3 0 cable Quick Install Guide Optional Accessories For information about optional accessories for WD products visit Contact WD Technical Support in your region For a list of Technical Support contacts visit http support wd com and see Knowledge Base Answer ID 1048 My Passport Ultra Metal Edition Drive USB 3 0 Cable Quick Install Guide Figure 1 My Passport Ultra Metal Edition Drive Kit Components ABOUT YOUR WD DRIVE 2 MY PASSPORT ULTRA METAL EDITION USER MANUAL Operating System Compatibility Your My Passport Ultra Metal Edition drive and the WD Drive Utilities and WD Security software are compatible with the following operating systems Windows Mac OS X Windows Vista Snow Leopard m Windows 7 Lion m Windows 8 Mountain Lion m Windows 8 1 Mavericks Yosemite The WD Backup software is compatible with the following operating systems Windows Vista m Windows 7 m Windows 8 a Windows 8 1 Compatibility can vary depending on hardware configuration and operating system For highest performance and reliability always install the latest updates
46. ities software as described in Registering the Drive on page 31 Another way is to register online at http register wd com Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration can damage drives Always observe the following precautions when unpacking and installing your external storage product Do not drop or jolt the drive Do not move the drive during activity ABOUT YOUR WD DRIVE 4 MY PASSPORT ULTRA METAL EDITION USER MANUAL Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive and installing the WD software on your computer It includes the following topics Connecting the Drive Getting Started with the WD Software Connecting the Drive 1 Turn on your computer 2 Connect the drive to your computer as shown in Figure 3 3 Verify that the drive appears in your computer s file management utility listing 4 If a Found New Hardware screen appears click Cancel to close it The WD software installs the proper driver for your drive Your drive is now ready to use as an external storage device You can enhance its capabilities by installing the WD software that is on the drive WD Backup WD Security WD Drive Utilities WD Quick View Figure 3 Connecting the Drive CONNECTING THE DRIVE AND GETTING STARTED 5 MY PASSPORT ULTRA MET
47. ive Utilities See Figure 6 on page 10 2 Click the About icon and the Check for Updates button v g Diagnose Sleep Timer Drive Erase WD Drive Utilities Version 1 2 0 85 2015 Westem Digital Technologies Inc All rights reserved Check a Updates WD Security 1 Open the WD Security software by clicking either m The WD Security desktop shortcut icon m Start gt All Programs gt Western Digital gt WD Apps gt WD Security See Figure 5 on page 9 2 Click the About link and the Check for Updates button About WD Security ial WD Security Version 1 2 0 83 amp 2015 Westem Digital Technologies Inc All nghts reserved Check E Updates End User License Agreement WD Privacy Policy Continued MANAGING AND CUSTOMIZING THE SOFTWARE 34 Software WD Backup MY PASSPORT ULTRA METAL EDITION USER MANUAL Procedure When the WD Backup software determines that a software update is available it m Generates and displays a software update notification Adds the Update WD Backup selection to the WD Backup view menu 1 Click the WD logo icon in the Windows taskbar and select WD Backup to display the WD Backup view menu 2 Select Update WD Backup Settings Update WD Backup Help View Notifications 3 Quit Configuring Your Cloud Service Account Before you can use a cloud service as a backup source or target device you must configure your account for access by th
48. ncements and price discount opportunities f Click Register Device Restoring the WD Software and Disk Image In addition to deleting all of the data on your drive erasing or reformatting the drive also removes the WD software and all of the support files utilities online help and user manual files MANAGING AND CUSTOMIZING THE DRIVE 31 MY PASSPORT ULTRA METAL EDITION USER MANUAL If you ever need to remove and reinstall the WD software on your computer or move the drive to another computer and install the software there you will need to restore the WD software and disk image on your drive To do this after you have erased or reformatted the drive go to http support wd com and see Knowledge Base Answer ID 7 Setting the Drive Sleep Timer The drive sleep timer turns off the power to your drive after a certain period of inactivity to conserve power and minimize long term wear on the drive 1 Open the WD Drive Utilities software by clicking either The WD Drive Utilities desktop shortcut icon Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 6 on page 10 2 f you have more than one supported device connected to your computer select the one that you want to set 3 Click Sleep Timer to display the Sleep Timer dialog v o o0 Diagnose Sleep Timer Drive Erase About Sleep Timer Specify when your drive will go into sleep mode when not in use Note If you have con
49. ou will permanently lose access to your data If you erase or reformat the drive the password will be removed Password Verify Password Password Hint Enable auto unlock for this computer user WDTechPubs By clicking Set Password you agree WD cannot retrieve your password Set Password Figure 5 WD Security Screen MY PASSPORT ULTRA METAL EDITION USER MANUAL Note The displayed capacity matches the capacity of the connected drive CONNECTING THE DRIVE AND GETTING STARTED 9 MY PASSPORT ULTRA METAL EDITION USER MANUAL Note The displayed capacity My Passport Ultra matches the capacity of the passam connected drive S 031 48 GB v e G o Diagnose Sleep Timer Drive Erase Check the status of your drive Check for potential drive failures It only takes a few seconds Run Drive Status Check Scan your drive Quick Drive Test Check for major performance problems It usually takes two minutes or less Run Quick Drive Test Complete Drive Test Run a full media scan to detect bad sectors This scan may take several hours for high capacity drives Run Complete Drive Test Figure 6 WD Drive Utilities Screen CONNECTING THE DRIVE AND GETTING STARTED 10 MY PASSPORT ULTRA METAL EDITION USER MANUAL Backing Up Files This chapter includes the following topics How the Backup Function Works Backing Up Files How the Backup Function Works The WD
50. our computer to select the restore location 3 With the selected folder name in the Folder box click Select Folder 4 The WD Backup software closes the Select Location screen and displays the path to the selected folder on the Restore dialog c Click Select Files to Restore to display the Restore Files screen with the most recent backup selected by default in the View files from list Fi Restore Files View files from 5 11 2015 10 01 31 AM 5 11 2015 9 01 31 AM Select files to restore from My Passport Ultra 5 11 2015 8 02 28 AM 5 11 2015 7 02 34 AM 5 8 2015 7 01 29 AM 5 7 2015 11 06 53 AM 3 Onthe Restore Files screen a In the View files from list select the backup that has the files you want to restore b Use the folder structure view of the selected backup to specify the files that you want to restore IF you want to restore THEN All of the files in the selected Select the top level check box to specify the entire backup backup Selected files and folders 1 Click the selectors in the folder structure view of the backup to open the folders and subfolders 2 Select the check boxes for the files or folders that you want to restore Note that selecting the check box for a folder automatically selects all of the files and subfolders in the folder c Click Restore to restore the selected files or folders to the specified location RESTORING FILES 20 MY PASSPORT ULTRA METAL EDITION U
51. provides three diagnostic tools to help make sure that your drive is performing well Run the following tests if you are concerned that your drive is not operating properly Drive status check The drive status check is a failure prediction function that continuously monitors key internal performance attributes of the drive A detected increase in drive temperature noise or read write errors for example can provide an indication that the drive is approaching a serious failure condition With advanced warning you could take precautionary measures like moving your data to another drive before a failure occurs The result of a drive status check is a pass or fail evaluation of the drive s condition Quick drive test Your drive has a built in Data Lifeguard diagnostic utility that tests the drive for error conditions The quick drive test checks the drive for major performance problems The result of a quick drive test is a pass or fail evaluation of the drive s condition Complete drive test The most comprehensive drive diagnostic is the complete drive test It tests every sector for error conditions and inserts bad sector markers as required MANAGING AND CUSTOMIZING THE DRIVE 27 MY PASSPORT ULTRA METAL EDITION USER MANUAL The best time to run the drive diagnostics and status checks is on a regular basis before you encounter any problems with your drive And because they are so fast running the drive status check and the
52. quick drive test provides a high level of assurance with minimal inconvenience Then run all three whenever you encounter disk error conditions when writing or accessing files 1 Open the WD Drive Utilities software by clicking either The WD Drive Utilities desktop shortcut icon Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 6 on page 10 2 f you have more than one supported device connected to your computer select the one that you want to check 3 On the Diagnose dialog click the button for the test that you want to run Run Drive Status Check Run Quick Drive Test Run Complete Drive Test Erasing the Drive CAUTION Erasing your drive permanently deletes all of the data on the drive Always make sure that you no longer need any of the data on your drive before erasing it Note Erasing your drive also deletes the WD software and all of the support files utilities and user manual files You can download these to restore your to its original configuration after erasing the drive Erasing your drive does not erase the WD Drive Unlock utility software files that are on the drive s virtual CD They remain even after erasing or reformatting the drive WD Drive Utilities provides two ways to erase your drive depending on whether it is locked or not IF your drive is AND you THEN see Not locked Want to erase the drive Using the Drive Erase Function on p
53. re disk image 31 38 S Safety compliance 46 Service 47 Sleep Timer dialog 32 Software Installer screen 6 Software settings cloud service account 35 software updates 34 Software GPL 48 INDEX 49 MY PASSPORT ULTRA METAL EDITION USER MANUAL Space available 33 Status check 33 System compatibility 3 T Temperature check 33 U Uninstalling WD software 37 Unlocking the drive 22 from the virtual CD 23 33 with the WD Security software 22 without the WD Security software 23 USB interface 4 W Warranty information 47 WD Backup software screen 9 WD Drive Utilities software Diagnose dialog 21 24 25 28 31 32 Drive Erase dialog 29 Register Your Device screen 31 screen 10 Sleep Timer dialog 32 WD Quick View icon 32 WD Security software Edit security settings dialog 24 26 screen 9 WD service obtaining 47 Windows uninstalling WD software 37 INDEX 50 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo and My Passport are registered trademarks and WD Backup WD Security WD Drive Utilities Data Lifeguard and My Passport Ultra are trademark
54. rotecting the Drive 0 0c ee eas 21 Untoekamoa te Dee atra asa xima Ema iu Bi dou Scie i arid Bebi deat oats Reel ce ROS aera 22 With the WD Security or WD Drive Utilities Software 0 00005 22 With the WD Drive Unlock Utility lll rhnrhnrh 23 Changing Your PassWOoF nessas ido da eke ae hl RD ears ee deo ena id 24 Turning Off the Drive Lock Feature cccccccccccccc een ens 25 6 Managing and Customizing the Drive 27 Checking Drive Health 2243 9 y ree 9 E deed a qa EVE deor Sr Are eee RE E A 21 PASO INCENSO A q R A q Oe ayes hk 28 Using the Drive Erase Function 0 0 0 ee eee 28 USING Five Invalid Passwords sas 0ntetvevetetahonws PUDE ded deeded 29 TABLE OF CONTENTS iii MY PASSPORT ULTRA METAL EDITION USER MANUAL Hegistering ING DAVE x25 2 e Uc aca eO SD a DS staat o a Reo Rc aa dee ea SU a 31 Restoring the WD Software and Disk Image eee eee eee 31 Setting the Drive Sleep Timer llle 32 Using the WD Quick View ICON nnana 2 Rn 32 Ghecking Drive SEatus ied v RETTIAARS EE Y E RESP Ree ai A geste eda 33 Montong ICOR JAMelts oodd d an ai e E a d Ur imd Ro Qua dag o Pe ra Res 33 Safely Disconnecting the Drive llle 33 Managing and Customizing the Software 34 Checking for Software Updates ii 2 0 iret Eana A eens 34 Configuring Your Cloud Service Account 0 cee ee ee e
55. s of Western Digital Technologies Inc in the U S and other countries Apple Mac OS X and Time Machine are trademarks of Apple Inc registered in the U S and other countries Other marks may be mentioned herein that belong to other companies Pictures shown may vary from actual products O 2015 Western Digital Technologies Inc All rights reserved Western Digital 3355 Michelson Drive Suite 100 Irvine California 92612 U S A 4779 705126 A02 May 2015
56. ware c Click Allow to accept the connection request The Success indication signifies that the WD Backup software has been granted access to your Dropbox account MANAGING AND CUSTOMIZING THE SOFTWARE 36 MY PASSPORT ULTRA METAL EDITION USER MANUAL e Click Finish on the Dropbox connection dialog to finalize the configuration and display the Setup Complete dialog with Dropbox selected as your backup target device f WD Backup Setup Complete Dropbox device is selected Review your backup settings Automatic Backups Hourly Edit Schedule _ Include Files Default CAUsersiWDTechPubs Edit Files Start Backup Cancel Uninstalling the WD Software Use your operating system s Add or Remove Programs function to uninstall the WD software from your computer Operating System Procedure Windows Vista or Windows 7 1 Click Start Control Panel 2 Double click Programs and Features 3 Click Uninstall a program and select the application or the icon for the WD software that you want to uninstall m WD Drive Utilities m WD Security m WD Backup 4 Click Uninstall Change and Yes at the Do you wish to proceed prompt Windows 8 1 Right click the tile for the WD Software that you want to uninstall on the Start screen m WD Drive Utilities m WD Security m WD Backup Select Uninstall in the Windows taskbar 3 Click Yes at the Are you sure prompt NO MANAGING AN
57. you wantto Accept the default settings Specify a different backup schedule Change the Include Files setting THEN click Start Backup to save and launch your backup plan and close the Setup Complete dialog Skip to Step 10 on page 17 Edit Schedule to display the Automatic Backup Schedule screen and proceed to Step 4 on page 15 Edit Files to display the Select Files to Back Up screen and skip to Step 7 on page 17 BACKING UP FILES 14 MY PASSPORT ULTRA METAL EDITION USER MANUAL 4 On the Automatic Backup Schedule screen select the option for the automatic backup schedule that you want Fa Automatic Backup Schedule How often do you want to back up your files Hourly Daily Monthly Cancel Selecting Configures automatic backups Hourly Every hour on the hour 24 hours day 7 days week Daily Once a day on the days of the week at the hour or half hour you specify Automatic Backup Schedule How often do you want to back up your files Hourly Days At 12 00 PM Daily Sunday Monthly V Monday V Tuesday 4 Wednesday v Thursday v Friday 7 Saturday 4 Cancel For a daily backup a Select or clear the Days check boxes to specify the days of the week you want to run your backup b Use the At drop down list box to specify the time of day that you want to run your backup Continued BACKING UP FILES 15 MY PASSPORT ULTRA METAL EDIT
58. your new password in the New Password box using up to 25 characters Retype your new password in the Verify Password box Type a hint to help remember your new password in the Password Hint box o 2 0 5 Select or clear the Enable auto unlock for this computer check box to signify whether you want the WD Security software to remember your new password for the selected drive on this computer 5 Click Update Security Settings CAUTION After creating a password the drive remains unlocked for as long as you continue your current work session Then the WD Security software Locks the drive when you shut down your computer disconnect your drive or your computer goes into the sleep mode Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive UNLESS you selected the Enable auto unlock for this computer check box when you created your password Turning Off the Drive Lock Feature 1 Open the WD Security software by clicking either The WD Security desktop shortcut icon Start gt All Programs gt Western Digital gt WD Apps gt WD Security See Figure 5 on page 9 LOCKING AND UNLOCKING THE DRIVE 25 MY PASSPORT ULTRA METAL EDITION USER MANUAL 2 If you have more than one supported device connected to your computer select the one with the password that you want to remove to display the Edit security settings dialog Edit security settings To edit settings

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