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Polycom Immersive Telepresence (ITP) Administrator`s Guide

1. Figure 4 2 Telepresence Tool Select Telepresence Model Dialog Box ATX 300 Example c Inthe Select Content Display field select one of the following For RPX systems select Standard VGA 1024x768 whether you have standard or widescreen content monitors For OTX systems select Widescreen DVI 1920x1080p For TPX systems select Standard VGA 1024x768 for rooms with 4 3 tabletop content monitors or select Widescreen VGA 1280x720 for rooms with 16 9 tabletop content monitors For ATX systems select the video format for the content monitors installed in the room d Click OK Polycom Inc 4 3 Polycom Immersive Telepresence ITP Administrator s Guide 4 4 If this is the first time you use the Telepresence Tool and you have an RPX system configure the tabletop content monitors a Press Enter on the content monitor to display the Configuration screen Figure 4 3 RPX Content Monitor Enter Button b Press the Right Arrow button on the screen to select Image Properties C Me hicage Propan tie amp QR Figure 4 4 RPX Content Monitor Image Properties Button c Click OK d Press the Right Arrow button on the screen to select Scaling OoOW B Be mage Propertias amp A Scaling CARS Tyde of scalps Inagp Figure 4 5 RPX Content Monitor Scaling Button e Click OK Polycom Inc Installing and Using the Polyc
2. Double click the IPUti lity exe file to open the Axis IP Utility This file is also available from the Axis website This Utility will automatically search for any Axis cameras on the subnet and then list the cameras names and IP addresses Double click the camera name or IP address The Connect to IP Address dialog box appears If you already know the camera s IP address you can simply enter the IP address in a web browser instead of performing steps 1 and 2 The Connect to IP Address dialog box will appear and you can continue with the rest of the steps 3 Enter the user name and password 4 Click OK The web browser will launch and you will be connected to the camera You can then pan and zoom to view the room or you can take snapshots to document a problem To use the security camera at RPX sites using versions earlier than version 2 0 1 2 Enter the IP address of the camera in a web browser If a Password dialog box appears enter the password and click OK You will then be connected to the camera You can then pan and zoom to view the room or you can take snapshots to document a problem Polycom Immersive Telepresence ITP Administrator s Guide Accessing the HDX RMX and Polycom Touch Control Logs 9 6 This section describes how to access the HDX RMX and Polycom Touch Control logs If a problem occurs you may be asked to access the logs so that you can send them to your support representa
3. Send Program cx M Current Program Stop Restart Erase Retrieve Close Figure 1 6 Toolbox SIMPL Program Dialog Box 4 Click Browse and then select the spz file from the Open File dialog box For the specific name of the zip file that contains the spz file refer to the Release Notes for your system version Click Send to start the transfer If the dialog box shown in Figure 1 7 appears click Yes Confirmation The device firmware does not meet the minimum requirements of the file Device 3 137 Release File 3 154 Do you want to continue Yes Figure 1 7 Toolbox Device Firmware Confirmation Dialog Box The System Controller automatically reboots after the transfer After it reboots this message appears on the touch screen Please wait for system startup Polycom Inc Upgrading the HDX Software and Configuring the System Controller Upgrading the System Controller Firmware To determine which System Controller firmware version should be installed on the system refer to the Release Notes for your system version Confirming the System Controller Firmware Version To confirm the System Controller firmware version 1 Open the Toolbox application and select the System Info icon 2 On the System Info screen select the address book entry that has been created for the device from the Address Book drop down list See the Toolbox help for more information
4. Dark room below RPX Vacuum or lightly brush to remove dust and grime Spot clean Collaboration Tanks displays with a mild solvent an upholstery shampoo or the foam from a mild detergent In all cases pretest a small area before proceeding Use a professional furniture cleaning service when needed Data ports RPX data ports and OTX Collaboration Tanks Dust with a feather duster and keep free of debris If a spill occurs in or around a data port or Collaboration Tank wipe it up immediately If you notice data collaboration problems after a spill contact your organization s IT department Polycom Inc 9 25 Polycom Immersive Telepresence ITP Administrator s Guide 9 26 Component Recommended Cleaning Procedure Displays large display screens at front of room RPX Before beginning to clean the display screens be aware that the cameras are located behind the screens Be very careful not to mis align the cameras Doing so may result in compromised video For slightly dusty screens dust with a feather duster You can also lightly vacuum the screens using a brush attachment with bristles that are not too soft but that will not scratch the surface using a new brush is recommended Move the brush in the direction of the profiles For example for the front side lenticular profile work up and down For dirty screens spray a window cleaner with ammonia not alcohol onto a
5. Diagnostics Place a Call New Contact Cancel Recent Calls gt Tools AEDES Localized Name oO Saad oai oHa O Pycckn O RARA O RPK IP Address Extension Call Quality Auto SIP Address _ Call Quality Auto v ISDN Number Call Quality Auto 7 l E Phone Number z a Mobile Number l Email Figure 7 4 HDX Web UI New Contact Screen c Leave the ISDN Number and ISDN Call Quality fields blank ITP systems do not support ISDN 6 Click Save For more information about configuring local directory entries on the HDX system refer to the Administrator s Guide for Polycom HDX Systems Polycom Inc 7 13 Polycom Immersive Telepresence ITP Administrator s Guide 7 14 To configure single site entries in the local directory for ITP sites Log into the Polycom HDX web UI OUO BF WON If you are Go to Place a Call gt Directory Click Favorites Click Create Contact In the Name field shown in Figure 7 4 enter the name Fill in the remaining fields on the New Contact screen Be sure to a Enter the IP address or H 323 extension for each codec in the IP Address field Delimit each IP address or extension with a semicolon Note that even if you are entering extensions you must use the IP address field rather than the Extension field The following table provides examples of how to enter the IP addresses or extension
6. Sleep Timer Off Setup N A Home Media Gallery N A gt gt For North America displays these are the settings To check the display settings at TPX sites using versions earlier than version 2 0 Menu Setting Channel N A Favorite N A Input N A Home Media Gallery N A Setup Option HDMI Input Signal Type PC Video Color 4 Audio AUTO HDMI Control Settings Input Setting Off Orbiter Off N A in EMEA Label Input N A Picture AV Selection Standard Contrast 40 Brightness 5 Red 0 Green 0 Blue 0 Sound N A Power Control Energy Save Off Sleep Timer Off Favorite Setup N A Polycom Inc Maintaining the ITP Room Accessing and Using the Admin Screen The Admin screen enables administrators to view call and system information and perform functions that are unavailable to the user The Admin screen varies depending on whether you have a Polycom Touch Control device or a Crestron Touch Panel If you have a Polycom Touch Control device refer to the following section If you have a Crestron Touch Panel refer to the Accessing the Touch Panel Admin Screen on page 9 17 Accessing the Polycom Touch Control Admin Screen This section describes the Admin screen used with the Polycom Touch Control The Polycom Touch Control is available with the RPX OTX and
7. c Ensure that Cresnet ID and 03 appear in the Device is at field d Inthe Through field select the name of the System Controller that you entered in step 5 e Click OK To connect to the System Controller through an IP connection first connected to the LAN If you have not done so refer to Configuring the LAN on page 1 8 You can connect to the System Controller through an IP connection only if you have 1 Open the Toolbox application on the laptop Select the System Info icon If the Address Book dialog box does not appear automatically select the Address Book icon at the bottom left of the System Info screen 1 6 Polycom Inc Polycom Inc Upgrading the HDX Software and Configuring the System Controller In the Address Book dialog box click the entry you want to connect to over IP If the entry is not listed you must create a new entry as described in step 5 on page 1 5 Select TCP as the Connection Type Enter the IP address Click OK The Toolbox will connect to the System Controller To connect to a System Controller that is already listed in the Address Book 1 2 Open the Toolbox application on the laptop Select the System Info icon On the System Info screen select the System Controller that you want to connect to from the Address Book drop down list Crestron Toolbox test ctw System Info Vineyard AV2 T Eile View Tools Window Help SystemInfo Functions SEXO jsm mye haAy he
8. Environments e Release Notes Polycom RPX HD 400 and 200 Series Release Notes Polycom OTX 300 Release Notes Polycom TPX HD Release Notes Polycom ATX Release Notes Polycom MLA Release Notes Polycom HDX Systems Release Notes Polycom RMX 1500 2000 4000 Release Notes Polycom CMA System Release Notes Many of the documents listed on this page as well as additional Polycom documents are available at http www polycom com support video index html Polycom Inc Support Polycom Inc Support For telepresence support or service please call one of these numbers e North America 888 248 4143 e EMEA 44 1753 723020 e APAC Asia Pacific 612 997 88098 Alternatively you can access the Polycom Support Portal at http support polycom com Polycom Immersive Telepresence ITP Administrator s Guide vi Polycom Inc Contents Contents 1 Upgrading the HDX Software and Configuring the System Controller Upgrading the Polycom HDX Software 000 e ee eee eee 1 1 Setting the Date and Time 00 eee eee eee eee 1 3 Configuring the System Controller 0 0 eee eee eee 1 4 Connecting to the System Controller 0000004 1 4 Configuring the LAN js ci4ceciaheis ooe a tens ERINE EE EE EA 1 8 Loading the System Controller Software 00 1 9 Upgrading the System Controller Firmware 1 11 Confirming the System Controller Firm
9. Onsite support 2 Follow the procedures for aligning the cameras in S required the Polycom RPX OTX or TPX Installation Guide or the ATX Integrator s Guide Align the projectors 1 Select the Display tab Onsite support RPX systems only 2 Follow the procedures for aligning the projectors in S required the Polycom RPX Installation Guide Configure the gt gt Refer to Configuring the HDX Codecs with the No onsite Polycom HDX Telepresence Tool on page 4 7 support is codecs required Control the 1 Open the Camera Control screen by clicking one of No onsite cameras the two or three camera icons support is OTX TPX and 2 To move the camera press and hold a PTZ button required ATX systems Release the button to stop the camera 3 Tofine tune the camera click a PTZ button to move the camera one position Polycom Inc Polycom Inc Installing and Using the Polycom Telepresence Tool Is onsite To perform this support task Do this required Import the speed e For ITP systems with a Polycom Touch Control No onsite dials from the refer to Importing the Speed Dials from the support is System_Config ini System_Config ini File on page 7 2 required file For ITP systems with a Crestron Touch Panel supplied by Polycom refer to Importing the Speed Dials from the System_Config ini File on page 7 9 Match the cameras 1 Select the Camera Matching tab 2 Follow the proced
10. Refresh F5 Status Retrieval Complete Product Info x E Program Device Name AV2 MinimumcUz Version 3 137 Release TargetRack AVZ Category Control System ProgramBootDir SIMPL SourceFile C accurev RPX src RPX E Ethemet E 2 ProgramFile Simba smw LANA LANB IP Address 172 025 150 063 IP Address 000 000 000 000 IP Mask 255 255 255 000 IP Mask 255 255 255 255 Negotiation Auto Negotiation Auto El Device IDs MAC Address 00 10 7f 08 8e fc MAC Address 00 10 7f 08 8e fb Cresnet ID 02 Def Router 172 025 150 253 Touch Settable ID 00269034 Hostname SimbaVineyardCS Serial Number 2530618 Domain Name polycom com DHCP Disabled E ErorLog SSL lt Not Supported gt Primary DNS 0 0 0 0 EEEF Se ee S otice estarting rogram Secondary DNS 0 0 0 0 TimeStamp 11 27 44 9 18 08 UpTime E Cresnet Devices TPS 3000 Touch Panel v3 001 0013 0020 E CompactFlash Usage Not Inserted Internal Memory Usage fale Cietam Cok ey a a 2d Connected fep 172 25 150 63 Figure 1 3 Address Book Drop Down on the Toolbox System Info Screen Polycom Immersive Telepresence ITP Administrator s Guide Configuring the LAN To configure the LAN 1 Open the Toolbox application and select the System Info icon 2 On the System Info screen click the arrow button in the Ethernet field Crestron Toolbox test ctw System Info Vineyard AV2 E File View Tools Window Help System
11. UseCameraViews 0 in the Options section of the System_Config ini file or remove the string altogether Polycom Immersive Telepresence ITP Administrator s Guide 3 14 Polycom Inc Installing and Using the Polycom Telepresence Tool The Polycom Telepresence Tool is a Windows application that enables administrators Polycom authorized technicians and VNOC personnel to configure the Polycom HDX codecs and the cameras to take snapshots of the view from the cameras and to perform other functions This chapter describes how to both install and use the Telepresence Tool If you have already installed the Telepresence Tool continue on page 4 2 Installing the Telepresence Tool To install the Polycom Telepresence Tool 1 Ensure that you have network access to the equipment in the RPX OTX TPX or ATX room 2 Install the TelepresenceTool_xxx msi file on your local PC Ensure that you install the correct TelepresenceTool_xxx msi for the software loaded at the site For the specific name of the msi file refer to the Release Notes for your system version 3 On the laptop double click the TelepresenceTool_xxx msi file Follow the setup wizard and click Close when you are done Polycom Immersive Telepresence ITP Administrator s Guide Connecting to the Codecs with the Telepresence Tool To connect to the codecs with the Telepresence Tool 1 From the Start menu go to Polycom gt Telepresence Tool gt Polycom Telepresen
12. however have access to Meeting Composer and other advanced calling features and will only have access to the local directory TPS 3000 6 inch Touch Panel The Enhanced UI is not supported on this Touch For TPX and ATX 300 systems do not select the Enhanced UI for use with the 4 Panel You must have the 10 inch Touch Panel in order to use the Enhanced UI If you do not set the UseClassicUI parameter in the Options section of the System_Config ini file the Enhanced UI is used To enable this option for the Classic UI enter UseClassicUI 1 in the Options section of the System_Config ini file To enable this option for the Enhanced UL enter either UseClassicUI 0 in the Options section of the System_Config ini file or remove the string altogether 3 6 Polycom Inc Configuring System Parameters with the System_Config ini File The following table describes how the Touch Panel user interface is affected based on whether the RMX conference platform and or the CMA system are configured Crestron Touch Panel RMX CMA Ul Configured Configured UI Behavior Enhanced UI Yes No Users can access the local directory only Since the RMX is configured users can select sites with Meeting Composer either by using manual dial or by using the local directory Enhanced UI No Yes Users can access both the local and enterprise directory Multipoint calls using Meeting Composer are not supported Enhanced UI No No Users can access
13. 50 Tools Figure 4 8 Telepresence Tool Main Screen Before Connection RPX 200 Example 5 Click Connect All The full Telepresence Tool main screen appears as shown in Figure 4 9 B Polycom Telepresence Tool RPX HD 200 of x Connect Toconnect your codecs enter their IP addresses and click the Connect All button RPX HD 200 aa Disconnect All Configure All HDXs SS Camera Matching Audio Display Selected codec MM_RPX1 Camera 2 Refresh Perform the actions below for the selected codec Codec Status Action 2 1 1 Configure the camera for RPX Set RPX Defaults v 2 Adjust Gain to match brightness Gain 0 3 Adjust Red and Blue gain to match color Rgain 53 B gain feo Advanced DTL Level High m View Log Finish Figure 4 9 Telepresence Tool Main Screen After Connection RPX 200 Example 4 6 Polycom Inc Installing and Using the Polycom Telepresence Tool codec the default password is the serial number of the codec If you need to If a codec fails to connect you may have forgotten to remove the password for that remove the password use the Polycom HDX web UI Once you have connected to the Polycom HDX codecs you must configure the HDX codecs as described in the following section Configuring the HDX Codecs with the Telepresence Tool The first time you use the Telepresence Tool you must configure the HDX codecs T
14. 6 or later with LG Electronics displays gt gt For North America Europe and Australia LG displays these are the settings Menu Setting Setup N A Audio N A Time N A Lock N A Bluetooth N A USB N A Channel N A 9 8 Polycom Inc Polycom Inc Maintaining the ITP Room Menu Setting Option for North America displays Menu English Audio Language English N A Input Label N A SIMPLINK On Key Lock Off Caption Off N A Demo Mode Off N A ISM Method Normal Set ID 1 Initial Setting Home Use Option Menu English for Europe displays Audio Language English Subtitle Language English Hard of Hearing Off Country UK Input Label N A SIMPLINK On Key Lock Off Simple Manual N A Set ID 1 ISM Method Normal Mode Setting Home Use Factory Reset N A Option Subtitle Off N A for Australia displays Input Label N A SIMPLINK On Key Lock Off Set ID 1 ISM Method Normal 9 9 Polycom Immersive Telepresence ITP Administrator s Guide 9 10 Menu Setting Option Demo Mode Off for Australia displays Mode Setting Home Use Factory Reset N A Picture Aspect Ratio Just Scan Picture Wizard N A Energy Saving Off Picture Mode Standard User Contrast 90 Brightness 50 Sharpness 40 Colour
15. 8 7 15 sleep timer setting date and time 1 3 setting in System_Config ini file 3 4 SleepTimer field in System_Config ini file 3 4 snapshots taking with Telepresence Tool 4 11 4 12 software loading for System Controller 1 9 loading for Touch Control 2 1 loading for Touch Panel 2 2 upgrading HDX 1 1 speakers verifying audio with Telepresence Tool 13 Speed Dial buttons adding with Touch Panel 7 17 changing the order of 7 18 configuring for VMRs 8 9 configuring with Touch Panel 7 16 creating for ITP suite with Touch Panel 7 18 creating to call multiple sites at one time 8 1 importing from System_Config ini file for Touch Control 7 2 importing from System_Config ini file with Touch Panel 7 9 list of configurable endpoints 7 9 maximum number supported 7 16 speed call See call speed splash screen showing or hiding for ATX 4 8 support v System Controller accessing with Telnet commands 9 19 configuring 1 4 Polycom Inc Index confirming firmware version 1 11 connecting through a serial connection 1 4 connecting through an IP connection 1 6 connecting to from Address Book 1 7 downloading firmware 1 12 downloading System_Config ini file 3 5 loading software 1 9 pairing with Touch Control 5 4 System_Config ini file downloading onto System Controller 3 5 editing 3 1 importing speed dials for Touch Control 7 2 importing speed dials with Touch Panel 7 9 SystemModel field in System_Config ini file 3 3 SystemName fie
16. A popup message displays when the log transfer completes successfully Checking the Display Settings OTX and TPX Sites This section lists the display settings for the OTX and TPX HD 306M displays The settings may vary depending on your display model as well as your software version These settings should not be changed after the initial installation However if a user inadvertently changes some of the settings you may need to check and reset them To perform this procedure you must e Beon site in the OTX or TPX room e Have access to the display remote controls e Ensure that each display is powered on OTX Display Settings To check the display settings at OTX sites gt gt For all OTX displays these are the settings Menu Seiting Picture Picture Mode Polycom Contrast N A Brightness N A Color N A Sharpness N A Tint N A 3d NR N A MPEG NR N A Format 16 9 Polycom Inc 9 7 Polycom Immersive Telepresence ITP Administrator s Guide Menu Setting Picture continued Color Temp N A Setup Menu Language English Menu Timeout 10s Menu Background Opaque Sleep Timer OFF Backlight LIGHT Power Save 1 Min Auto Power Down OFF Memo OFF Status Display OFF S W Version 65FADM 100629 TPX Display Settings To check the display settings at TPX sites using version 2
17. ATX 300 with the non customizable Polycom GUN software version 3 0 This section does not include information about any Admin screen that may be available with the ATX SDK For information about how to use the rest of the Polycom Touch Control user interface for software version 3 0 refer to the Polycom Immersive Telepresence ITP User s Guide or the customer specific user guide for the ATX To access the Polycom Touch Control Admin screen 1 Touch kad Administration on page 3 of the Polycom Touch Control Home n 2 Enter the Admin ID and password The default Admin ID is admin The default password is 456 3 Touch Done Touch the ITP tab if you are not already on the ITP page Figure 9 2 shows page 1 of the Admin screen for an OTX 300 system Figure 9 3 shows page 2 and Figure 9 4 shows page 3 Polycom Inc 9 15 Polycom Immersive Telepresence ITP Administrator s Guide Display Controls Content Monitor Lift Call Speed B O Security Updates a Location LAN Properties Figure 9 2 Polycom Touch Control Admin Screen Page 1 OTX 300 Example Call Speed Video Format Start Loopback e Updates ta on LAN Properties Security Location Figure 9 3 Polycom Touch Control Admin Screen Page 2 OTX 300 Example Video Format 720p60 1080p30 Start Loopback Y Updates s ia 3 Location LAN Properties Security Figure 9 4 Polycom Touch Control Admin Screen Page 3 OTX 300
18. Adding a Virtual Meeting Room to Favorites Sites with a Polycom Touch Control At ITP sites with a Polycom Touch Control adding a Virtual Meeting Room VMR to Favorites is similar to adding an ITP room When dialing into a VMR each of the local ITP system s codecs calls the same VMR address therefore you must add a site to Favorites that has the same number of codecs as the local system with each codec having the same address For example if the VMR is named Evergreen the VMR address is 138888 and the local system has four codecs you must perform steps 1 through 6 on page 7 6 and 7 7 to create one Favorite named Evergreen that has the same address for each codec such as 13888 13888 13888 13888 Adding a Virtual Meeting Room to the Local Directory Sites with a Crestron Touch Panel At ITP sites with a Crestron Touch Panel supplied by Polycom adding a Virtual Meeting Room VMR to the local directory is similar to adding an ITP room When dialing into a VMR each of the local ITP system s codecs calls the Polycom Inc Enabling User Initiated Multipoint Conferences same VMR address therefore you must add a site to the directory that has the same number of codecs as the local system with each codec having the same address For example if the VMR is named Evergreen the VMR address is 138888 and the local system has four codecs you must perform steps 1 through 6 on page 7 6 and 7 7 to create one Favorite named
19. Address Primary Gatekeeper IP Address 172 25 130 201 1719 Use PathNavigator for Multipoint Calls Dynamic Gateway Country Code 1 Area Code Number Gateway Number Type Number Extension Figure 6 1 HDX Web UI IP Network Screen Click Update 5 Repeat the previous steps for each HDX codec in the ITP room When the HDX codec is registered with the CMA system a message appears stating that the gatekeeper registration is complete 6 Do one of the following If you registered the ITP room with the CMA system and you want to use the global directory continue with the following section Integrating the ITP Rooms with the CMA Directory If you did not register the ITP room with the CMA system and you do not want to use the global directory continue with Chapter 7 For more information about configuring the HDX system to use a gatekeeper refer to the Administrator s Guide for Polycom HDX Systems Polycom Inc Configuring the Gatekeeper and the CMA Directory Integrating the ITP Rooms with the CMA Directory To integrate the ITP rooms with the CMA directory ensure that you have registered the room with the H 323 gatekeeper as described in the previous section Registering the ITP Rooms with the H 323 Gatekeeper or that the CMA administrator has manually added all of the codecs in the ITP room to the CMA system Additionally you must e Configure the ITP rooms to access the CMA directory server e Create I
20. Andover HDX4 Unless you have configured sample sites not to appear in the local directory as described in step 8 on page 1 2 sample sites may appear in the local directory on the Touch Panel If you want to delete these log into the HDX web UI select the Sample Sites group in the local directory and then delete the sites 7 15 Polycom Immersive Telepresence ITP Administrator s Guide For more information about configuring local directory entries on the HDX system refer to the Administrator s Guide for Polycom HDX Systems Configuring Speed Dial Buttons 7 16 To provide users with additional convenience you can configure Speed Dial buttons to correspond to any directory entry local or global The Speed Dial buttons appear on the Touch Panel Therefore users can simply walk into the ITP room and touch one of the Speed Dial buttons to place the call Note that speed dials are referred to as sites in HDX versions earlier than version 2 5 If you are upgrading to ITP version 2 5 or later from an earlier version and you imported the System_Config ini file the speed dials from the System_Config ini file will already be configured Keep the following in mind when adding new Speed Dial buttons e The maximum number of Speed Dial buttons supported are Speed Dials Maximum Supported Number of video speed dials 18 Number of audio speed dials 4 Do not configure more than 18 video speed dials or 4 aud
21. Enter the Authentication Type Use SSL Secure Socket Layer and Domain Name as shown in Figure 6 2 In the User Name field enter a user name for an account on the CMA server The CMA administrator will provide you with the user name The user does not have to be an administrator Select the NTLM Password check box the first time you perform the configuration You must then enter the password for the CMA account The CMA administrator will provide you with the password 5 Click Update Creating ITP Rooms and Associating Endpoints Using the CMA System 6 4 This procedure enables the two three or four individual codecs in an ITP room to be associated together as one room This also enables them to appear as one room in the CMA directory To use the Polycom CMA system to create rooms and associate endpoints you must be logged in to the CMA system as an administrator Therefore you may have to ask the CMA administrator to perform this procedure for you To create ITP rooms and associate endpoints using the CMA system Log into the Polycom CMA web UI 1 2 3 4 Go to Admin gt Rooms On the Rooms page click Add Complete the General Info section of the Add New Room dialog box a In the Room Name field enter the name of the room This is the name that will appear in the global directory If the name consists of fewer than 12 characters the full name will appear on the Polycom Touch Control or Crestron Touch Pan
22. Evergreen that has the same address for each codec such as 13888 13888 13888 13888 Configuring the Favorites or the Speed Dials for Virtual Meeting Rooms Sites with a Crestron Touch Panel At ITP sites with Crestron Touch Panel supplied by Polycom once you have added the VMRs to the local directory you can create Speed Dial buttons for the VMRs You can do this in the same way you create other Speed Dial buttons For information about how to do this refer to Configuring Speed Dial Buttons on page 7 16 TPX Limitation Sites with a Crestron Touch Panel Polycom Inc Ifa TPX HD 204M calls into an Polycom RMX VMR it will appear to the MLA as if it were an RPX HD 200 Series room The default automatic layouts for Room Continuous Presence conferences that include any anonymous dial in TPX HD 204M systems will not work well To correct this you can configure the RMX meeting room to have a known dial in entry from the RMX address book If the TPX HD 204M room is pre configured as a dial in entry then it will be recognized properly as a TPX HD 204M by the MLA Polycom Immersive Telepresence ITP Administrator s Guide 8 10 Polycom Inc Maintaining the ITP Room This chapter lists procedures you may need to perform to maintain the RPX OTX TPX or ATX telepresence rooms These procedures include e Powering up and down e Configuring the NTSC and PAL camera settings e Configuring and using the RPX security camera e Ac
23. Example 9 16 Polycom Inc Maintaining the ITP Room Accessing the Touch Panel Admin Screen This section describes the Admin screen used with the Crestron Touch Panel supplied by Polycom The Touch Panel is available with the RPX OTX TPX and ATX 300 with the non customizable Polycom GUN software version 2 7 1 and earlier This section does not include information about any Admin screen that may be available with the ATX SDK For information about how to use the rest of the Touch Panel user interface for software version 2 7 1 and earlier refer to the Polycom RPX User Guide Polycom OTX 300 User Guide Polycom TPX User Guide or the customer specific user guide for the ATX With the Touch Panel you can access the full Admin screen or you can choose to access only the display on off controls and the OTX content monitor lift up down controls This section describes both of these options To access the full Touch Panel Admin screen gt gt Touch aS on the Touch Panel for seven seconds Figure 9 5 shows a sample Admin screen for an RPX 200 Series This screen will appear slightly different if you have an RPX 400 Series For example four bars at the top of the screen and four codecs will be displayed for the RPX 400 Series IP Address Sys Name dary Codec Model HDX 8000 SW Ver Call Stats Speed Format LELI Disp lay Test Pref Controls _ Patterns m e an REZ Internal En Compatible With TP Ver TP Ver
24. If you want to specify a call speed enter the DefaultCallSpeed parameter below the HDXpassword field Entering a call speed in the System_Config ini file will force the system to override the preferred Polycom Immersive Telepresence ITP Administrator s Guide 3 4 call speed set in the HDX Call Preferences screen and use the one specified here For more information about setting the call speed see the note on page 4 9 The format for this parameter is DefaultCal1Speed lt speed gt where lt speed gt must be one of the following 1536 or 1 5MB 1920 or 2MB 3072 or 3MB 4096 or 4MB 6144 or 6MB AfterHours settings should indicate times during the week when the system is in use the most Acceptable entries for WeekStart and WeekEnd are Sunday Monday Tuesday Wednesday Thursday Friday and Saturday Do not abbreviate MorningHour and EveningHour should be whole hour times for example 8 43 will not be accepted Enter the SleepTimer parameter as minutes Typically you should accept the default values Do Not Disturb prevents unused codecs from accepting any incoming calls In the DoNotDisturbTimer field enter the time in seconds after which Do Not Disturb is activated You can enter a value between 10 and 300 or enter 0 if you want to disable this feature Edit the Options field as needed to indicate which optional features the system is using The following options are available UseClassicUI V
25. Import Speed Dial Numbers Alternatively you can go to All Programs gt Polycom gt Telepresence Tool gt Import Speed Dial Numbers from the Windows Start button 3 On the Import Speed Dial Numbers dialog box specify the location of the System_Config ini file and the IP address of the HDX codec into which the speed dials will be imported The Import Speed Dial Numbers dialog box includes a progress meter and a log detailing the entries that were imported 3 Import Speed Dial Numbers Speed Dial ini File to Import CAD ocuments and Settings gdunlap Desktop N IP Address of System to Update 172 25 150 84 Start Import User Name of System to Update Password of System to Update ag ELLLLELELEEEELE EEE E LEE E LL LLEEEELELE ELLE ELLE LLL DS Import Log 09 23 24 977 Audio Entry 1 Name Front desk1 09 23 24 977 Audio Entry 1 Tel 19782925000 09 23 24 977 Audio Entry 2 Name Front desk2 09 23 24 977 Audio Entry 2 Tel 19782925000 09 23 24 977 Audio Entry 3 Name Front desk3 09 23 24 977 Audio Entry 3 Tel 19782925000 09 23 24 993 Audio Entry 4 Name Front desk4 09 23 25 009 Audio Entry 4 Tet 19782925000 09 23 25 009 Importing Local Directory entries 09 23 28 571 Speed Dial entries imported 09 23 28 571 18 Video speed dial entries imported 09 23 28 571 4 Audio speed dial entries imported 09 23 28 586 Import Task Accomplished Version 1 2 2 Figure 7 3 Telepresence Tool Import Speed Dia
26. Info Functions SHxXS8 SG IbMNSHwHehAv h z Refresh F5 Status Retrieval Complete Product Info Device Name AV2 Version 3 137 Release Category Control System E Ethemet LANA IP Address 172 025 150 063 IP Mask 255 255 255 000 E Program MinimumCUZ TargetRack AVZ ProgramBootDir SIMPL iG SourceFile C accurev RPX src RPX ProgramFile Simba6 smw LANE IP Address 000 000 000 000 IP Mask 255 255 255 255 Negotiation Auto MAC Address 00 10 7f 08 8e fc Def Router Hostname Negotiation Auto MAC Address 00 10 7f 08 8e fb 172 025 150 253 SimbaVineyardCS E Device IDs Cresnet ID 02 Touch Settable ID 00269034 Serial Number 2530618 El ErorLog Domain Name polycom com DHCP Disabled SSL lt Not Supported gt Primary DNS 0 0 0 0 Secondary DNS 0 0 0 0 l Notice Restarting Program TimeStamp 11 27 44 9 18 08 UpTime E Cresnet Devices TPS 3000 Touch Panel v3 001 0013 002C El Compact Flash Usage Not Inserted E Internal Memory Usage 1654 8 KB of 2560 0 KB used Ready cJ al aa F1_Sustam Clack Connected kep 172251501 Figure 1 4 Ethernet Field on the Toolbox System Info Screen 3 Inthe Ethernet Addressing dialog box a Select the Enable Ethernet check box b If the system uses DHCP select the Enable WINS Requires DHCP Enabled check box Polycom Inc Upgrading the HDX Software and Configuring the System Controller c Set t
27. It is defined as a LOCAL group Polycom Inc Configuring the Gatekeeper and the CMA Directory To add members to existing groups using the CMA system 1 Log into the Polycom CMA web UI 2 Goto User gt Groups 3 On the Groups page select the group of interest and click Edit 4 In the General Info section of the Edit Local Group dialog box select the Directory Viewable check box if it is not already checked Click Group Members 6 Complete the Group Members section of the Edit Local Group dialog box a Search for the member s you want to add using the Search Available Members box and then click Search b Inthe Search Results section highlight a member in the Search Results box and then click the right arrow button to move the member to the Group Members list c Repeatstep 6 b for the remaining members that you want to add to the group The order in which you add the members to the group is not significant 7 Click Ok For more information about creating groups and adding members using the CMA system refer to the Polycom CMA System Operations Guide Polycom Inc 6 7 Polycom Immersive Telepresence ITP Administrator s Guide 6 8 Polycom Inc Managing Favorites and the Local Directory This chapter describes how to manage Favorites for ITP sites with a Polycom Touch Control and how to manage the local directory for ITP sites with a Crestron Touch Panel supplied by Polycom Ifthe ITP site has a P
28. Note that you may need to register with Crestron in order to download the Toolbox Connecting to the System Controller When you set up the System Controller for the first time you must connect to it directly through a serial connection You can also use this method if you do not have network access to the System Controller Once you have configured the LAN as described in Configuring the LAN on page 1 8 you can then connect to the System Controller through an IP connection This section describes both methods of connecting To connect to the System Controller through a serial connection 1 Connect your laptop to the System Controller with the DB 9 male to female serial cable Open the Toolbox application on the laptop Select the System Info icon If the Address Book dialog box does not appear automatically select the Address Book icon at the bottom left of the System Info screen Polycom Inc Upgrading the HDX Software and Configuring the System Controller 5 Inthe Address Book dialog box click Add Entry and then specify a name for the System Controller in the Name column Address Book _ _______ _ Current Address C Crestron T oolbox M y ddressBook adr nd Selected Entry Connection Type 18232 1 0 n8 1 ny OTCP ns232 Ouse O Indirect Pot COM1 OcOM2 OCOM3 OcOoM4 Ocoms Ocom Ocom coMs Baud Rate 1520 57600 38400 19200 9600 z0 1200 30
29. Polycom Part RPX Version Region Bulb Number 1 0 and 1 2 North America USHIO FB32T8 850 6 1530 25098 001 EMEA GE F18W 840 Polylux XLR 840 1530 55013 001 1 5 North America USHIO FB32T8 840 6 1530 26614 001 EMEA GE F18W 840 Polylux XLR 840 1530 55013 001 no change from 1 0 and 1 2 China Philips TL D 18W 840 1530 55013 002 Korea Philips TL D 18W 840 1530 55013 002 Australia Philips TL D 18W 840 1530 55013 002 2 0 and later North America USHIO FB32T8 840 6 1530 26614 001 no changes from 1 5 EMEA GE F18W 840 Polylux XLR 840 1530 55013 001 China Philips TL D 18W 840 1530 55013 002 OTX Light Bulbs 9 22 The optional OTX Complete Experience kit includes the OTX back wall the signage holder and the light fixtures and bulbs Customers must obtain their own replacement bulbs These bulbs can be installed by the customer s electrician For optimum operation Polycom recommends that you clean the OTX lights prior to installation and periodically once they are installed For cleaning information see the Light Fixtures row in the table on page 9 27 Polycom Inc Maintaining the ITP Room The following table lists information about the light fixtures and bulbs that are part of this kit Product Manufacturer s Region Manufacturer Description Part Number Bulb North America Zumtobel VAETROS VTRH1 4 2545 U 54W T5 HO and Other 120V 4100K Regions Europe and Zumtobel VAERO HA ID 2 54W SR 54W T16 HO O
30. RPX 2 7 Loopback Figure 9 5 Touch Panel Admin Screen RPX 200 Example Polycom Inc 9 17 Polycom Immersive Telepresence ITP Administrator s Guide Figure 9 6 shows a sample Admin screen for a TPX 306M the Admin screens for the OTX and the ATX with the Polycom GUI are very similar Note that the codec that was previously labeled as Left on this TPX screen is now labeled Secondary HDX 8000 HDX 8000 2 MB Format h Por En Compatible With TP Ver TPX 2 7 TP Ver TPX 2 7 Figure 9 6 Touch Panel Admin Screen TPX 306M Example To access only the display on off controls and the OTX content monitor lift up down controls gt gt Touch Se on the Touch Panel for five seconds A pop up window appears Using the Admin Screen 9 18 You can use the Polycom Touch Control Admin screen and the Touch Panel Admin screen to do the following Power the displays on or off To access the display controls with the Crestron Touch Panel touch aS on the Touch Panel Start screen for five seconds Show or hide the video from the cameras on the displays Note that in order to show video on the displays the displays must first be powered on Initialize the displays to optimal settings OTX and TPX systems only with the Polycom Touch Control or the Crestron Touch Panel Polycom Inc Maintaining the ITP Room Lock or unlock the IR for the display remote controls OTX and TPX systems onl
31. RPX and OTX systems the APC PDU provides power to components such as the HDX codecs and the System Controller 9 2 In order to power up and down remotely all cables to the PDU must be connected according to the wiring specification For RPX HD 400 Series systems refer to the Polycom RPX HD 400 System Design Specification part number 3725 09582 001 for North America or 3725 09583 001 for elsewhere For RPX HD 200 Series systems refer to the Polycom RPX HD 200 System Design Specification part number 3725 09584 001 for North America or 3725 09585 001 for elsewhere For OTX systems refer to the Open Telepresence Experience OTX 300 System Wiring Specification part number 3725 09744 001 To power up remotely 1 Connect to the APC power switch in the telepresence room by entering the IP address of the APC Each of the components connected to the ports on the APC will appear onscreen Select the components you want to power up except for the System Controller Wait until all of the HDX codecs are completely powered up and then power up the System Controller To power down remotely 1 For RPX sites only access the System Controller via a Telnet connection and issue the display off command to power down the projectors Wait five minutes to allow the projectors to cool down Polycom Inc Maintaining the ITP Room For more information about using Telnet commands see the Using Telnet Commands to Access the
32. WO N Fill in the following fields on the New Contact screen shown in Figure 7 4 a Inthe Name field enter Help Desk In the Call Quality field leave the default c Inthe Phone Number field enter the full Help Desk telephone number including the international dialing prefix if needed Leave the Country Code and Area Code fields blank 6 Click Save Configuring Single Site Entries To configure single site entries in the local directory for non ITP sites 1 Log into the Polycom HDX web UI Go to Place a Call gt Directory Click Favorites Click Create Contact a Aa WO N Fill in the fields on the New Contact screen a Inthe Name field enter the name of the site If the name consists of fewer than 12 characters the full name will appear on the Touch Panel UI in all cases If the name consists of 12 to Polycom Inc Managing Favorites and the Local Directory 24 characters part of the name may be truncated depending on the width of the letters in the name and if there are spaces in the name b Inthe Call Quality field set the call speed for the site You can either select one of the video call speeds from the drop down list or you can select Auto If you select a call speed that speed will be used for all calls for this site If you select Auto the preferred call speed set in the HDX Call Preferences screen will be used For more information about setting the call speed see the note on page 4 9
33. button for 7 11 configuring number for with Touch Control 7 4 configuring number for with Touch Panel 7 12 IP address entering for codecs with Touch Control 7 7 7 14 ISDN numbers 7 4 7 11 Polycom Inc Index ITP rooms configuring to access CMA 6 3 configuring to access RMX 8 6 creating groups and associating members using CMA 6 5 creating with CMA 6 4 enabling optional features 3 6 integrating with CMA directory 6 3 maintaining 9 1 managing local directory 7 9 registering with H 323 gatekeeper 6 1 K key code 1 2 L label adding to auxiliary content button 3 9 lamps replacing 9 20 LAN configuring 1 8 LDAP 6 3 license number 1 2 light bulbs replacing for OTX 9 22 replacing for RPX 9 22 light fixtures cleaning 9 27 local directory See directory logs accessing for HDX 9 6 accessing for RMX 9 6 accessing for Touch Control 9 6 M maintenance accessing HDX and RMX logs 9 6 accessing HDX RMX and Touch Control logs 9 6 caring for the room 9 23 checking display settings 9 7 powering up and down remotely 9 2 replacing lamps and bulbs 9 20 using Telnet commands 9 19 using the Admin screen 9 15 using the security camera 9 3 MDF cleaning 9 27 Meeting Composer definition 8 1 enabling 8 5 members associating 6 5 microphones cleaning 9 24 verifying audio with Telepresence Tool 4 13 Index 3 Polycom Immersive Telepresence ITP Administrator s Guide MLA configuring for automatic layout
34. field enter a conference profile name that is configured on the Polycom RMX This is the name that you created when you performed the procedures in the Configuring the Polycom RMX Conference Profile section on page 8 3 The Conference Profile must exist on the RMX server If it does not you will not be able to create conferences g Inthe Local System Addresses fields enter the addresses of the local ITP room s codecs You can enter IP addresses H 323 E 164 numeric addresses or H 323 alphanumeric aliases in these fields The Polycom RMX will use these addresses to call the room Click Update 5 Reboot the System Controller Anytime you enable or disable the Polycom RMX you must reboot the System Controller to make it aware of the change Enabling Single Touch Multipoint To enable Single Touch Multipoint you must 1 Create a Virtual Meeting Room on the Polycom RMX 2 Add the Virtual Meeting Room to Favorites for ITP sites with a Polycom Touch Control or to the local directory for ITP sites with a Crestron Touch Panel 3 Configure the speed dials for the Virtual Meeting Rooms for ITP sites with a Crestron Touch Panel only Each of these is explained in the following sections Creating a Virtual Meeting Room on the Polycom RMX Polycom Inc When creating the VMR for Single Touch Multipoint keep the following general guidelines in mind e You can configure any number of VMRs on the RMX with a conference pro
35. file with Touch Control 7 3 setting when importing System_Config ini file with Touch Panel 7 11 setting with Telepresence Tool 4 9 setting with Telnet commands 9 20 specifying in System_Config ini file 3 3 viewing on Admin screen 9 19 camera shield cleaning 9 24 camera shroud cleaning 9 24 cameras aligning with Telepresence Tool 4 10 cleaning 9 24 configuring NTSC or PAL setting 9 3 controlling with Telepresence Tool 4 10 enabling close up or wide shot views 3 12 enabling document camera 3 8 matching with Telepresence Tool 4 11 security 9 3 taking snapshots with Telepresence Tool 4 11 4 12 carpet cleaning 9 24 chairs cleaning 9 24 9 25 Classic UI definition 3 6 selecting 3 6 cleaning ITP rooms 9 23 close up camera view 3 12 Index 1 Polycom Immersive Telepresence ITP Administrator s Guide CMA adding members to existing groups 6 7 affect on UI behavior 3 7 configuring ITP rooms to access 6 3 creating groups and associating members 6 5 creating ITP rooms and associating endpoints 6 4 integrating ITP rooms 6 3 registering ITP rooms 6 1 codecs associating with rooms using CMA 6 4 automatically adding to global directory 6 1 configuring to access CMA 6 3 configuring to access RMX 8 6 manually adding to global directory 6 1 pairing Primary codec with Touch Control 5 1 registering with gatekeeper 6 1 Collaboration Tanks cleaning 9 25 conference profile configuring on RMX 8 3 content adding label to button 3 9 se
36. not rub it or hit it with a hard object Do not clean the screens with water water droplets could enter into the product resulting in malfunction To clean the vents Use a vacuum cleaner periodically to remove the dust buildup on the vents on the rear of the displays Set the vacuum cleaner to its weakest setting when doing this Using the displays without cleaning them of dust may cause the internal temperature to increase resulting in possible breakdown or fire Polycom Inc Polycom Inc Maintaining the ITP Room Component Recommended Cleaning Procedure Light fixtures OTX Turn off the power and then wipe the fixtures with a soft lint free cloth Clean the lenses with a dry cloth only Polycom Touch Control or Crestron Touch Panel All rooms Keep the touch screen free of dirt dust or other materials that could degrade the optical properties For best cleaning results apply any commercially available non ammonia glass cleaner to a clean non abrasive cloth and wipe the Polycom Touch Control or Crestron Touch Panel with the cloth Then with a dry area of the cloth dry off the touch screen Because the bezels may not provide a water tight seal avoid getting moisture beneath the bezels Projectors RPX If your system is under a maintenance agreement only Polycom certified technicians can perform maintenance on the projectors If your system is not under a maintenance agreement refer to the d
37. of the Toolbox System Info screen and then select Compact Reboot the System Controller a Select the System Info icon b Onthe System Info screen select Device Reset from the Functions menu Polycom Immersive Telepresence ITP Administrator s Guide Enabling Optional Features All of the ITP solutions offer optional features that you can enable using the System_Config ini file This section describes these optional features For more information about editing the System_Config ini file refer to page 3 4 Selecting the Enhanced or the Classic User Interface This optional feature is available with Polycom Touch Crestron Touch ITP Solution Conirol Panel RPX Y OTX Y TPX Y ATX 300 with the Y non customizable Polycom GUI The UseClassicUI parameter enables you to select either the Enhanced user interface or the Classic user interface for the Crestron Touch Panel e Enhanced UI Enables users to perform all of the basic tasks needed to participate in a telepresence conference such as making calls answering calls hanging up controlling audio and sharing content The Enhanced UI also provides users with access to additional calling functionality such as Polycom Meeting Composer and advanced directory searching e Classic UI Enables users to perform the same basic conferencing tasks as the Enhanced UI such as making and answering calls and sharing content Users will not
38. only need to perform step 9 and steps 11 O As noted on the previous page if your system already has the latest software through 14 Collect the license and serial numbers 2 Obtain option key codes for the software upgrades and the options for all of the codecs An option key code is the number that activates software or options on a specific system Polycom generates a key code when you submit the license number and system serial number information installing the software refer to the Installing Polycom HDX Software and Options document To access this document go to http Awww polycom com support video index html click on any HDX model listed under the HDX Series heading and then open the document 4 For complete information about obtaining key codes activating options and 3 Log into the Polycom HDX web UI Enter the Admin ID as the user name the default is admin and enter the Admin Remote Access Password if one is set 5 Goto Admin Settings gt General Settings gt Software Update Click Next 7 Browse to where the HDX software pup file is located and click Begin Update For the specific name of the pup file refer to the Release Notes for your system version 8 On the Software Update screens a Select Typical as the update type and click Next b Click Next c Remove the check mark from the Sample Sites in Directory field leave the other fields checked and then click Next d Click Next to s
39. regarding address book configuration Crestron Toolbox test ctw System Info Vineyard AV2 DER P Fie View Tools Window Help SystemInfo Functions ALENE E EEE EEE Refresh F5 Status Retrieval Complete E Product Info x Program ax MinimumCUZ 3 137 Release TargetRack AVZ Sete ProgramBootDir SIMPL m SourceFile C accurev RPX sre RPX E Ethemet a gt ProgramFile Simba smw LANA LANB IP Address 172 025 150 063 IP Address 000 000 000 000 IP Mask 255 255 255 000 IP Mask 255 255 255 255 Negotiation Auto Negotiation Auto E Device IDs MAC Address 00 10 71 08 8e fc MAC Address 00 10 71 08 8e fb Cresnet ID 02 Def Router 172 025 150 253 Hostname SimbaVineyardCS Ieee pele p eee Doman Mane cclicumesm SerialNumber 2530618 poly DHCP Disabled E Error Log SSL lt Not Supported gt Primary DNS 0 0 0 0 Secondary DNS 0 0 0 0 l Notice Restarting Program TimeStamp 11 27 44 9 18 08 UpTime 0 Cresnet Devices TPS 3000 Touch Panel v3 001 0013 002C E Compact Flash Usage Not Inserted E Internal Memory Usage 1654 8 KB of 2560 0 KB used l Cietam Clock Mea AA Comecei Ready Figure 1 8 System Controller Firmware Version on the Toolbox System Info Screen Polycom Inc 1 11 Polycom Immersive Telepresence ITP Administrator s Guide Check the firmware version in the Version field Note that the firmware version shown
40. system so that you do not have to manually enter them For information about how to do this refer to the following section Importing the Speed Dials from the System_Config ini File e Ifyou are configuring a new ITP room continue with Configuring the Local Directory Entries on page 7 11 Importing the Speed Dials from the System_Config ini File Polycom Inc Prior to ITP software version 2 5 video speed dial numbers audio speed dial numbers and the Help Desk phone number were configured and stored in the System_Config ini file With version 2 5 and later these numbers are stored in the local directory and speed dial list also known as the site list of the telepresence system s Primary HDX codec 7 9 Polycom Immersive Telepresence ITP Administrator s Guide For rooms that are upgrading to version 2 5 or later from an earlier version you can import the speed dial numbers from the System_Config ini file into the HDX system as part of the ITP room s local directory If all of the speed dial entries from this ITP system are listed in the CMA directory you can skip this section and manually create new speed dials from the global directory Follow the steps in this section only if you wish to have the speed dial entries listed To import the speed dials from the System_Config ini file 1 Ensure that the Telepresence Tool is launched on the laptop 2 Click Tools on the Telepresence Tool main screen and then select
41. the Polycom Touch Control with the System Controller To pair the Polycom Touch Control with the System Controller 1 Touch ZA System on page 2 of the Polycom Touch Control Home screen 2 Touch the HDX System tab The Device Connection Status screen appears 3 Touch il 4 Touch View Pairing Settings Enter the Admin ID and password The default Admin ID is admin The default password is 456 6 Touch Done The Connect to Device screen appears 5 4 Polycom Inc Pairing the Polycom Touch Control with the HDX Codec and the System Controller 7 Touch the down arrow on the Device field to view the Device list shown in Figure 5 2 and then touch ITP 8 Touch the IP Address or Host Name field on the Connect to Device screen to view the keypad 9 Enter the IP address of the System Controller Connect to Device ITP 172 25 14 13 LAN Properties Figure 5 4 Polycom Touch Control Connect to Device Screen 10 Touch Connect The Congratulations screen appears indicating that the Polycom Touch Control is successfully paired with the ITP System Controller Congratulations Press the Home button below to get started Figure 5 5 Polycom Touch Control Pairing Congratulations Screen 11 Touch 4 Home on the Polycom Touch Control to return to the Home screen Polycom Inc 5 5 Polycom Immersive Telepresence ITP Administrator s Guide Unpairing the Polycom Touch Control If you ever need to disable the connect
42. the full Help Desk telephone number including the international dialing prefix if needed Leave the Country Code and Area Code fields blank ate edit and categoriz ry entries Place a Call New Contact ae Save Cancel Recent Calls Tools SEE Localized Name o Bh 6 BA CO aot O Pyccku O MAAR O RAK IP Address Extension Call Quality Auto v SIP Address Call Quality Auto v ISDN Number Call Quality Auto w Phone Number Mobile Number Email Figure 7 2 HDX Web UI New Contact Screen 7 Click Save 7 5 Polycom Immersive Telepresence ITP Administrator s Guide 7 6 Configuring Single Site Entries To configure single site entries in Favorites for non ITP sites 1 a Aa WO N 6 Log into the Polycom HDX web UI Go to Place a Call gt Directory Click Favorites Click Create Contact Fill in the fields on the New Contact screen shown in Figure 7 2 a Inthe Name field enter the name of the site If the name consists of fewer than 12 characters the full name will appear on the Polycom Touch Control UI in all cases If the name consists of 12 to 24 characters part of the name may be truncated depending on the width of the letters in the name and if there are spaces in the name b Inthe Call Quality field set the call speed for the site You can either select one of the video call speeds from the drop down list or you can select Au
43. the local directory only Speed dialing and local directory search are available Multipoint calls using Meeting Composer are not supported Enhanced UI Yes Yes Users can access both the local and enterprise directory and can search and browse both directories Multipoint calls using Meeting Composer are supported Classic UI Not Not RMX and CMA configuration have applicable applicable no impact on the Classic Ul behavior Speed dialing is available Multipoint calls using Meeting Composer are not supported For more information about how to use the Enhanced and Classic UI refer to the Polycom RPX HD User Guide the Polycom OTX User Guide the Polycom TPX HD User Guide or your particular ATX User Guide Selecting the Video Format Preference This optional feature is available with Polycom Touch Crestron Touch ITP Solution Conirol Panel RPX Y Y OTX Y Y Polycom Inc 3 7 Polycom Immersive Telepresence ITP Administrator s Guide Polycom Touch Crestron Touch ITP Solution Control Panel TPX Y Y ATX 300 with the Y Y non customizable Polycom GUI The VideoFormatPreference parameter enables you to set either 720p60 or 1080p30 as the default selection for video quality If you do not set this parameter in the Options section of the System_Config ini file 1080p30 is typically used Note that any user who has access to the Admin screen can override
44. you have set up the MLA for automatic layout mode Ensure that you have set up the proper naming conventions on the HDX codecs Ensure that you have configured the Polycom RMX conference profile Configure the ITP room s Primary HDX codec to access the Polycom RMX as described in the following section If not the Polycom Touch Control or Crestron Touch Panel UI will not allow the user to enter more than one site into a call For sites using the Crestron Touch Panel only ensure that the Touch Panel is configured to use the Enhanced UI as described in the Selecting the Enhanced or the Classic User Interface on page 3 6 Note that the Enhanced UI is only available for ITP systems using the 10 inch Touch Panel 8 5 Polycom Immersive Telepresence ITP Administrator s Guide Configuring the ITP Room to Access the Polycom RMX For each ITP room you must configure the Primary HDX codec in the room to access the Polycom RMX You do not have to configure the remaining codecs in the room To configure the ITP room to access the Polycom RMX 1 Log into the Polycom HDX web UI 2 Goto Admin Settings gt Global Services gt Conference Server Note that the Conference Server menu item only appears if the HDX is configured as a telepresence system 3 Fill in the fields on the screen a Select the Enable RMX check box gt General Settings RMX Settings gt Network Monitors Cameras Enable RMX Server Address Pr
45. you want the OTX tabletop content monitors to automatically lift when content is shared you can enable the AutoLiftMode parameter in the System_Config ini file Because this parameter causes all of the content monitors to automatically lift users do not have to press the Content Monitor Lift and Control button to lift their content monitor when they want to view the content They can however press the Content Monitor Lift and Control button if they decide that they want to lower their content monitor 3 11 Polycom Immersive Telepresence ITP Administrator s Guide To automatically lift the content monitors when content is shared enter AutoLiftMode 1 in the Options section of the System_Config ini file To disable this option either enter AutoLiftMode 0 in the Options section of the System_Config ini file or remove the string altogether Disabling Dimming on TPX LG Displays This optional feature is available with Polycom Touch Crestron Touch ITP Solution Conirol Panel RPX OTX TPX Y ATX 300 with the non customizable Polycom GUI TPX HD 306M systems version 2 6 or later with LG Electronics displays offer an energy saving feature This feature dims the displays when there is no video motion on a particular display for five minutes For example if only two participants are in a video call and are seated at the two center seats at the main table the left and right disp
46. 0 Auto detect Parity Data Bits Stop Bits None Eight One O Even Seven O Two O Odd CIXON XOFF RTS CTS Device Type Auto Detect v CiP aena Ree 2 Figure 1 1 Toolbox Address Book Screen with RS232 Connection Type 6 Select the following a Connection Type RS232 b Port Select the appropriate COM port for your laptop c Baud Rate Auto Detect Leave the rest of the settings at their defaults as shown in Figure 1 1 7 Click OK The Toolbox will connect to the System Controller 8 To connect to the Crestron Touch Panel if the site uses one if the site uses a Polycom Touch Control skip this step a Select Add Entry and then enter the name of the Touch Panel in the Name column Polycom Inc Polycom Immersive Telepresence ITP Administrator s Guide b Select Indirect as the Connection Type Address Book Current Address C Crestron T oolbox T raining adr Open New Import Selected Entry Name Address Comm Connection Type Pro2 18232 17 0 n 8 1 ny C TCP R5232 USB Indirect TPS4000 Pro2 cresnet 03 TPS4000serial rs232 1 0 n 8 1 ny Device is at Cresnet ID Meshnet ID infiNet Slot Number 03 COM Port Passthrough Through 1 5racksystem X Comments Device Type Auto Detect z Add Entry Fal Delete Del Rename F2 Cancel Figure 1 2 Toolbox Address Book Screen with Indirect Connection Type
47. 00 103 172 25 100 104 H 323 extensions lt Extension for Primary codec gt lt Extension2 gt lt Extension3 gt lt Exten sion4 gt 25567 25568 25569 25570 Gatekeeper H 323 extensions lt Gatekeeper IP Address gt lt Extension for Primary Codec gt lt Exten sion2 gt lt Extension3 gt lt Extension4 gt 172 25 100 200 25567 25568 25569 25570 c Inthe Call Quality field set the call speed for the site You can either select one of the video call speeds from the drop down list or you can select Auto If you select a call speed that speed will be used for all calls for this site If you select Auto the preferred call speed set in the HDX Call Preferences screen will be used For more information about setting the call speed see the note on page 4 9 Leave the ISDN Number and ISDN Call Quality fields blank ITP systems do not support ISDN 6 Click Save The HDX web UI will display all of the ITP room s codecs However on the Polycom Touch Control UI the room will appear as a single Favorite For more information about configuring Favorites on the HDX system refer to the Administrator s Guide for Polycom HDX Systems Polycom Inc Polycom Immersive Telepresence ITP Administrator s Guide Configuring Groups Keep in mind that although you can configure groups at any site a Polycom RMX conference platform is required to actually dial the multipl
48. 60 Tint 0 Advanced Colour Control Temperature Medium Dynamic Contrast Off Dynamic Colour Off Noise Reduction Low Gamma Medium Black Level Low Film Mode Off N A Colour Gamut Wide Edge Enhancer On xvYCC NA Polycom Inc Polycom Inc Maintaining the ITP Room To check the display settings at TPX sites using version 2 0 or later with Pioneer displays e For North America Pioneer displays model number PDP 6020FD these are the settings Menu Setting Channel N A Favorite N A Input Input 4 Home Media Gallery N A Setup Option HDMI Input HDMI Control Settings Signal Type Video Video Color 3 Audio AUTO Input Setting Off Orbiter Off Label Input N A Auto Size Off Side Mask Brightness Sync Fixed Video Pattern N A Game Control Pref Off Room Light Sensor Off Screen Protection No Label Input N A Picture AV Selection Game Contrast 40 Brightness 5 Color 0 Tint 0 Sharpness 0 PureCinema Film Mode Off Text Optimization Off 9 11 Polycom Immersive Telepresence ITP Administrator s Guide 9 12 geng Setting Setup Sound N A conti nued Power Control Energy Save Off No Signal Off Disable No Operation Off Disabl
49. 7 enabling or disabling lifts for content monitors 3 11 replacing light bulbs 9 22 viewing content on displays when not in a call 3 10 P pairing Touch Control with Primary codec 5 1 Touch Control with System Controller 5 4 unpairing 5 6 PAL setting configuring 9 3 password for HDX 3 3 for RMX 8 6 for VMR 8 8 PC selecting as content source 3 9 Polycom Conferencing for Microsoft Outlook definition 8 1 enabling 8 4 setting date and time 1 3 Polycom Touch Control device See Touch Control powering up and down remotely 9 2 projectors aligning with Telepresence Tool 4 10 checking lamp hours 9 20 cleaning 9 27 replacing lamps 9 20 R registering with gatekeeper 6 1 related documentation iv RMX accessing logs 9 6 affect on UI behavior 3 7 configuring for user initiated multipoint conferences 8 2 configuring ITP suite to access 8 6 configuring the conference profile 8 3 creating Virtual Meeting Room on 8 7 Room Continuous Presence definition 8 2 selecting 8 7 rooms adding with CMA 6 4 Polycom Inc RPX configuring content monitors 4 4 selecting document camera or PC as content source 3 9 S sample sites deleting 7 8 7 15 security camera using 9 3 serial number 1 2 single site configuring directory entry for 7 12 configuring Favorite for 7 6 Single Touch Multipoint definition 8 1 enabling 8 7 sites adding single site entry in Favorites 7 6 adding single site entry in local directory 7 12 deleting sample sites 7
50. 8 Toolbox Ethernet Addressing Dialog Box 00 1 9 Toolbox SIMPL Program Dialog Box 000 eee eee eee 1 10 Toolbox Device Firmware Confirmation Dialog Box 1 10 System Controller Firmware Version on the Toolbox System Info Screen 0 00 e eee eee eee eee 1 11 Toolbox Firmware Dialog Box 0 0 eee eee ee eee 1 12 Toolbox Project Dialog Box 0 cece eee eee 2 3 Toolbox Device Type Confirmation Dialog Box 2 3 Version Field on Toolbox System Info Screen 0 2 4 Firmware Dialog Box 0 0 e eee eee eee 2 5 Toolbox File Manager Screen 0 e eee eee eee eee ee 3 2 Telepresence Tool Select Telepresence Model Dialog Box OTX300 Example nsan 8 shes ase a a ee ane e EN E e r i 4 2 Telepresence Tool Select Telepresence Model Dialog Box ATX 300 Example nra nere hese a Sree haere e a a ra T Ps 4 3 RPX Content Monitor Enter Button 0 000 cece eee ee 4 4 RPX Content Monitor Image Properties Button 4 4 RPX Content Monitor Scaling Button 00000 4 4 RPX Content Monitor Full Screen Button 0 0000 4 5 RPX Content Monitor Auto Sync Button 00 00 eee 4 5 Telepresence Tool Main Screen Before Connection RPX 200 Exam ple erona s oE aces Mean tee Wale aS Vale aes 4 6 Telepresence Tool Main Screen After Connection RPX 200 Example serien ne aaa a to
51. Home screen touch Administration and then Updates 4 Touch Check for Software Updates 5 Touch Select All Updates or touch only the updates that you want to install 6 Touch Download and Install Software Updates Loading the Crestron Touch Panel Software and Firmware If your ITP system has a Crestron Touch Panel supplied by Polycom refer to the steps in this section for information about how to load the Touch Panel software and upgrade the Touch Panel firmware Loading the Touch Panel Software To load the Touch Panel software 1 Open the Toolbox application and select the System Info icon 2 On the System Info screen select the address book entry that has been created for the Touch Panel from the Address Book drop down list 2 2 Polycom Inc Loading the Polycom Touch Control or Crestron Touch Panel Software 3 Select Functions gt Project to view the Project dialog box Project tcp 1 2 25 150 67 cresnet 03 Loaded Project Information Selected Project Info No project loaded DisplapListFile C accurevSAPX src RPX CompiledOn October 23 2008 14 41 51 TargetPanel TPS 3000 PNGRedquired false TargetProducts TPS 3000 ProjectT ype Remote Project Directory DISPLAY Send All File Types C Send Selected File Types I Core Files V Graphic File V youn Files V Send Modified Files Only I Allow improved anti aliased fonts 16 Level to load Project File Cy Y Initialize Reboot Figure 2 1 To
52. Installation Guide http www axis com files manuals ig_209_34066_en_1208 pdf e User Guide http www axis com files manuals um_209MFD_32988_en_1008 pdf To access the security camera you must use one of these supported web browsers Microsoft Internet Explorer Mozilla Firefox or Apple Safari Polycom Inc 9 3 Polycom Immersive Telepresence ITP Administrator s Guide To configure the security camera 1 2 Insert the CD provided with the security camera into your computer Double click the IPUti lity exe file This file is also available from the Axis website The Axis IP Utility screen will appear displaying the captured DHCP IP address Enter the IP address in a web browser The Connect to IP Address dialog box appears Enter the user name and password The default user name is root The default password is admin Click OK To configure a static IP address for the camera a Click Setup on the upper right corner of the Axis screen Go to Basic Configuration gt TCP IP c Inthe IPv4 Address Configuration section of the Axis Basic TCP IP Settings screen click Use the following IP address d Enter the IP address Subnet mask and Default router Basic Configuration Instructions 1 ers 2 TCP IP 3 Date amp Time 4 Video amp Image gt Video amp Image gt Live View Config gt PTZ Configuration gt Event Configuration gt System Options About AXIS 209MFD Ne
53. Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice About this Guide The Polycom Immersive Telepresence ITP Administrator s Guide is intended for IT administrators Polycom authorized technicians and Video Network Operations Center VNOC conference producers who need to e Upgrade the HDX software and configure the System Controller Load the Polycom Touch Control or Crestron Touch Panel software e Configure the System_Config ini file e Install and use the Polycom Telepresence Tool e Pair the Polycom Touch Control device with the HDX codec and the System Controller e Configure the gatekeeper and the CMA system directory e Manage Favorites and the local directory e Enable user initiated multipoint conferences e Maintain the ITP rooms The information in this guide can also be used by VNOC technical support and Polycom certified product installers of Polycom ITP solutions This guide covers the following ITP solutions Polycom RealPresence Experience RPX HD 400 Series and RPX HD 200 Series Polycom Open Telepresence Experience OTX 300 Polycom Telepresence Experience TPX HD 306M and TPX HD 204M and Polycom Architected Telepresence Experience ATX If you are using the ATX Software Developer s Kit SDK some of the functionality described in this guide may not be available depending on which capabilities yo
54. System Controller section on page 9 19 2 Connect to the APC power switch in the telepresence room by entering the IP address of the APC Each of the components connected to the ports on the APC will appear onscreen 3 Select the components you want to power down Configuring the NTSC and PAL Camera Settings RPX and OTX Sites RPX system cameras are automatically set to NTSC 60 Hz when the Polycom installer runs the Telepresence Tool during the installation procedure Do not change this setting regardless of the country in which the RPX system is located OTX system cameras may be set to NTSC or PAL depending on the lights in the room and the country in which the room is located Configuring and Using the Security Camera RPX Sites The security camera is also known as the web camera or the rear monitoring camera and is available only at RPX sites You can monitor the RPX room using this camera This is often helpful when a customer in the RPX room calls for technical assistance At RPX sites using version 2 0 or later the security camera is the Axis camera part number 1624 28763 001 If you need additional information about this camera refer to the Axis 209MFD MFD R MFD R M12 Fixed Dome Network Camera User s Manual The Axis installation instructions are included with the security camera kit and the user guide is available on the CD that is provided with the camera You can also find both of these documents online e
55. TP rooms and associate endpoints using the CMA system e Create groups and associate members using the CMA system Each of these is explained in the following sections Configuring the ITP Rooms to Access the CMA Directory Server For each ITP room you must configure the Primary codec to access the CMA directory server You do not have to configure the remaining codecs in the room To configure the ITP rooms to access the CMA directory server 1 Log into the Polycom HDX web UI 2 Go to Admin Settings gt Global Services gt Directory Servers 3 Select the LDAP check box Base DN Distinguished Name Authentication Type Use SSL Secure Socket Layer Domain Name User Name NTLM Password LDAP M Server Address 172 25 130 201 Server Port 389 Group Name Polycom Directory ou users ou readiManager Example dc company dc com NIM Vv LOCAL swilson r Figure 6 2 HDX Web UI LDAP Screen 4 Fill in the remaining fields on the screen a The Server Address and Server Port are dependent upon the CMA IP address and port at the customer site Polycom Inc 6 3 Polycom Immersive Telepresence ITP Administrator s Guide Enter the Group Name of your choice Enter the Base DN Distinguished Name as shown in Figure 6 2 unless the CMA administrator has not used the recommended file system structure Contact the CMA administrator if you need more information
56. WH POLYCOM gt Polycom Immersive Telepresence ITP Administrator s Guide IA N Soliware Version 3 0 May 2011 3725 26945 004 A Trademark Information Polycom the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 2011 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate
57. anual 4 If you select Manual the Time Server Address field appears and you must enter the IP address of a publicly available time server 5 Verify the information in the remaining fields on the screen a The Current Date and Current Time fields display information obtained from the time server These fields are grayed out when you select Auto or Manual b Inthe Auto Adjust for Daylight Saving Time field ensure that the box is checked if you want the system clock to automatically change for daylight saving time c Ensure that the Time Zone field displays the correct information Polycom Immersive Telepresence ITP Administrator s Guide 6 Click Update 7 Repeat steps 1 through 6 for the remaining codecs Note that although the calendaring and sleep settings rely on the date and time set for the Primary codec only you should repeat steps 1 through 6 for the remaining codecs so that the date and time from all the codecs can be used for diagnostic purposes Configuring the System Controller This section describes the tasks you may need to perform to configure the System Controller also known as the AV2 These tasks include e Connecting to the System Controller e Configuring the LAN e Loading the System Controller software e Upgrading the System Controller firmware Before you can perform any of these tasks ensure that you have the Crestron Toolbox application installed This application is available from Crestron
58. arameters are now configured in the telepresence system s Primary HDX codec For more information refer to Chapter 7 4 In RPX TPX and ATX versions earlier than version 2 5 the System_Config ini Editing the System_Config ini File To edit the System_Config ini file 1 Open the Toolbox application and select the System Info icon 2 On the System Info screen select the address book entry that has been created for the System Controller from the Address Book drop down list 3 1 Polycom Immersive Telepresence ITP Administrator s Guide 3 Select the File Manager icon Crestron Toolbox File Manager Simba Lab AV2 3 Eile View Tools Window Help S W xa j ASR IMSL zHhoX Internal Flash Name dse Time GIT 9 DISPLAY C System_Config ini 2837 10 23 08 06 45 00 PM HTML 9 MAILBOX 9 SETUP 9 SIMPL 9 SPLUS SYS USER BA Simba Lab Av2 l FA Connected ktep 172 25 150 67 Ready Figure 3 1 Toolbox File Manager Screen 4 Expand the Internal Flash directory and select the USER folder 5 Right click on the ini file and select Send to to send it wherever you want 6 Open the System_Config ini file in a text editor Use a flat text editor such as Notepad since word processing software may inadvertently add unnecessary data into the file When you first open the System_Config ini file it contains the following fields SystemName SystemMode HDXpassword A
59. ce Tool 2 If this is the first time you use the Telepresence Tool the Select Telepresence Model dialog box appears and you must do the following a Inthe Select Model field select the RPX OTX TPX or ATX system model b Inthe Select Main Display field select one of the following For RPX systems select the appropriate type of projector For OTX and TPX systems select the appropriate type of display Select Telepresence Model x Select Model OTX 300 C RPXHD 400 C ATX400 TPXHD 306M C RPXHD 200 ATX 300 TPX HD 204M C ATX200 Select Main Display Widescreen 1080p Select Content Display lv Widescreen DVI 19201080p Figure 4 1 Telepresence Tool Select Telepresence Model Dialog Box OTX 300 Example 4 2 Polycom Inc Installing and Using the Polycom Telepresence Tool For ATX select the video format for the main displays installed in the room If the video format you want is 720p DVI format select Widescreen 720p Select Telepresence Model xi Select Model C OTX300 RPXHD 400 C ATX 400 TPXHD 306M RPXHD 200 ATX 300 TPXHD 204M C ATX200 Select Main Display lV Widescreen DVI 1920x1080p Widescreen VGA 1920x1080p C Widescreen Component YPbPr 1080p Widescreen 720p Standard VGA 1024x768 Standard DVI 1024x768 7 Widescreen VGA 1280x720 Widescreen DVI 1280x720 T7 Widescreen VGA 1920x1080p Widescreen DVI 1920 1080i
60. center of the large display screens Doing so may mis align the cameras resulting in compromised video OTX Do not clean the cameras which are located at the top of the video wall behind the camera shroud Doing so may mis align the cameras resulting in compromised video TPX Do not clean the cameras which are located at the top of the credenza behind the camera shield Doing so may mis align the cameras resulting in compromised video ATX Do not clean the cameras which are located above the displays Doing so may mis align the cameras resulting in compromised video Camera shield Camera shroud OTX and TPX Using a soft sponge a wool cloth or chamois wipe the polycarbonate shield with lukewarm water containing a neutral detergent such as Formula 409 Windex or Joy Be very careful not to scratch the polycarbonate shield Do not leave cleaners on for a long period or apply cleaners in direct sunlight or at elevated temperatures Be sure to rinse off cleaners with lukewarm water Never use razor blades scrapers Squeegees or brushes Carpet on deck RPX Vacuum frequently Get a professional cleaning every 12 to 18 months depending on the amount of activity in the room Professional cleaning should be done by hot water extraction commonly called steam cleaning and should be performed by an IICRC Institute of Inspection Cleaning and Restoration Certification certified firm For spot clea
61. cessing the HDX RMX and Polycom Touch Control logs e Checking the OTX and TPX display settings e Using the Admin screen e Using Telnet commands to access the System Controller e Replacing the RPX and OTX lamps and bulbs e Caring for the room Powering Up and Down This section describes how to power up and power down all of the components in the ITP room whether you are physically located in the room or you are at a remote site Powering Up and Down While Onsite To power up while onsite 1 Power up all of the components in the room except for the System Controller by plugging in the components and or pressing the Power buttons on the components 2 Wait until all of the HDX codecs are completely powered up and then power up the System Controller Polycom Immersive Telepresence ITP Administrator s Guide To power down while onsite 1 For RPX sites only power down the projectors using the Display Off button on the Admin screen Wait five minutes to allow the projectors to cool down For more information about the Admin screen see the Accessing and Using the Admin Screen section on page 9 15 Power down the remaining components in the room either by pressing the Power buttons or by unplugging the components Powering Up and Down Remotely RPX and OTX Sites You can remotely power up and power down all of the components that are connected to the APC Power Distribution Unit PDU at RPX and OTX sites For both
62. codec Figure 5 5 shows the Polycom Touch Control Pairing Congratulations screen that appears when you pair with the ITP System Controller the Congratulations screen that appears when you pair with the Primary HDX codec is very similar Additionally as shown in Figure 5 3 the HDX web UI Touch Control screen displays information about the Polycom Touch Control such as the software version the serial number and the IP address of the Polycom Touch Control Polycom Inc 5 3 Polycom Immersive Telepresence ITP Administrator s Guide PSD OTX1 Polycom HDX 8000 HD Windows Internet Explorer 6 Se Re hep 172 25 150 84 OO i i HAAL ET jef Fie Edit View Favorites Tools Help F Favorites PSD OTX1 Polycom HDX 8000 HD Utilities ai Home vGeneral Settings Polycom Touch Logout System Settings Control Home Screen Settings Allow Polycom Touch Control to Pair with This System 4 Security Speed Dial Polycom Touch Control Location Connection Status d Date and Time Software Version 14 0 Sevens Serial Number 8A1046200120CU Ses Update IP Address 172 25 150 109 gt Network Monitors Cameras Audio Settings Polycom Touch Control LAN Properties gt Global Services Tools Done CA internet far 100 v Figure 5 3 HDX Web Ul Polycom Touch Control Screen Paired 11 Touch 4 Home on the Polycom Touch Control to return to the Home screen Pairing
63. de tool 5 E endpoints associating 6 4 energy save feature disabling on TPX 3 12 Enhanced UI definition 3 6 selecting 3 6 F Favorites adding sites not registered to CMA 7 4 adding Virtual Meeting Room to 8 8 configuring 7 3 configuring groups 7 8 configuring single site entries for ITP sites 7 6 configuring single site entries for non ITP sites importing from HDX 7 4 list of configurable endpoints 7 1 managing 7 1 maximum entries supported 7 4 Polycom Inc firmware confirming for System Controller 1 11 confirming for Touch Panel 2 4 downloading for System Controller 1 12 downloading for Touch Panel 2 5 furniture cleaning 9 27 G gatekeeper registering with 6 1 See also CMA group dialing definition 8 1 enabling 8 5 groups adding members 6 7 configuring in Favorites 7 8 configuring in local directory 7 15 creating in CMA 6 5 H H 323 extension entering for codecs with Touch Control 7 7 7 14 H 323 gatekeeper registering with 6 1 See also CMA H 323 names setting on HDX codecs 8 3 HDX accessing logs 9 6 configuring for user initiated multipoint conferences 8 2 configuring to access RMX 8 6 configuring using the Telepresence Tool 4 7 importing Favorites from 7 4 importing local directory from 7 11 password 3 3 setting up naming on 8 3 software pup file 1 2 upgrading software 1 1 using Directory Downgrade tool 4 15 HDXpassword field in System_Config ini file 3 3 Help Desk automatically creating
64. e Sleep Timer Off System Setup N A Favorite Setup N A e For EMEA Pioneer displays model number PDP LX6090 these are the settings Menu Setting Option HDMI Input Signal Type Video Video Color 3 HDMI Control Settings Input Setting Off HD AV Converter Disable Blue LED Dimmer N A Orbiter Off Video Pattern N A Drive Mode 1 Game Control Pref Off Room Light Sensor Off Screen Protection No Auto Size Off Side Mask Brightness Sync Fixed Polycom Inc Polycom Inc Maintaining the ITP Room Menu Setting Picture AV Selection Game Contrast 40 Brightness 5 Colour 0 Tint 0 Sharpness 0 Pro Adjust PureCinema Film Mode Off Text Optimization Off Intelligent Mode Off Picture Detail DRE Picture Mid Black Level Off ACL Off Enhancer Mode 2 Gamma 2 Colour Detail Colour Temp Mid CTI Off Colour Management R Y G C B M 0 Colour Space 1 Noise Reduction 3DNR Mid Field NR Off Block NR Off Mosquito NR Off Others N A Sound N A Power Energy Save Off Control No Signal Off Disable No Operation Off Disable 9 13 Polycom Immersive Telepresence ITP Administrator s Guide 9 14 Menu Setting
65. e Internet fa x R10 J Figure 5 1 HDX Web UI Polycom Touch Control Screen Unpaired 4 Ifa pop up box appears click OK to continue 5 If the Connect to Device screen does not automatically appear on the Polycom Touch Control do the following a Touch A System on page 2 of the Polycom Touch Control Home screen b Touch the HDX System tab The Device Connection Status screen appears c Touch EA d Touch View Pairing Settings e Enter the Admin ID and password The default Admin ID is admin The default password is 456 f Touch Done The Connect to Device screen appears 6 If HDX System does not appear in the Device field on the Connect to Device screen touch the down arrow on the Device field to view the Device list and then touch HDX System 5 2 Polycom Inc Pairing the Polycom Touch Control with the HDX Codec and the System Controller HDX System SoundStructure Figure 5 2 Polycom Touch Control Device List 7 Touch the IP Address or Host Name field on the Connect to Device screen to view the keypad 8 Enter the IP address of the Primary HDX codec Touch Connect The HDX Admin Login screen appears 10 If the HDX codec is password protected enter the HDX admin name and password and then touch Next If the HDX codec is not password protected simply touch Next The Congratulations screen appears on the Polycom Touch Control indicating that the Polycom Touch Control is successfully paired with the Primary HDX
66. e endpoints in a group To configure groups in Favorites Log into the Polycom HDX web UI Go to Place a Call gt Directory Click Favorites Click New Group Enter a group name and click Save Click Add from Directory N O Oo FB WOW DHS Navigate to the entry that you want to add to the group for example if the entry is in the enterprise directory click Polycom Directory Click the entry you want to add to the group 9 Click Add Note that the Add button includes the entry name For example if the entry name is Andover the Add button will display Add Andover 10 Repeat steps 6 through 9 for each entry you want to add to the group Note that when adding enterprise directory sites to groups the naming convention is slightly different the Primary codec will not be numbered and the name will include the suffix HDX For example a room with the base name Andover would appear in the enterprise directory as Andover HDX Andover HDX2 Andover HDX3 and Andover HDX4 in step 8 on page 1 2 sample sites may appear in Favorites on the Polycom Touch Control If you want to delete these log into the HDX web UI select the Sample Sites group and then delete the sites Unless you have configured sample sites not to appear in Favorites as described For more information about configuring Favorites on the HDX system refer to the Administrator s Guide for Polycom HDX Systems 7 8 Polycom Inc Managi
67. e the call speed and then reboot the System Controller the preferred call speed will reset to the speed specified in the System_Config ini file Polycom Immersive Telepresence ITP Administrator s Guide 8 When the Telepresence Tool finishes configuring the codecs you can click View Log if you want to view the log or you can click Close to close the dialog box If you click Close the Start button appears on the Polycom Touch Control If it does not reboot the System Controller Performing Other Tasks with the Telepresence Tool 4 10 The Telepresence Tool enables you to perform a number of different tasks such as matching and aligning the cameras and verifying the display alignment You can perform most of the tasks remotely However some tasks require that a Polycom certified support representative be physically present in the telepresence room Touch Control refer to Chapter 5 Many of the tasks that you can perform with the Telepresence Tool can only be performed after you have paired the Polycom Touch Control with the HDX codec and with the System Controller For information about how to pair the Polycom The following table lists the tasks that you can perform using the Telepresence Tool describes how to perform these tasks and indicates whether or not onsite support is required To perform this task Do this Is onsite support required Align the cameras Select the Camera Alignment tab
68. e the order of Speed Dial buttons a fF O N Go to Admin Settings gt General Settings gt Speed Dial If needed click the Speed Dial group Click on the entry that you want to move Click Change Speed Dial Order Click Move Up to move the entry higher up on the list or click Move Down to move the entry lower down on the list Repeat steps 3 through 5 for each entry you want to move When the list is in the order in which you want the Speed Dial buttons to appear on the Touch Panel click Save Speed Dial Order Polycom Inc Enabling User Initiated Multipoint Conferences Historically multipoint calls involving ITP systems have been initiated by conference operators through the Polycom RMX conference platform However with ITP software version 2 5 and later you can configure your ITP system to enable these four different types of user initiated multipoint conferences Polycom Conferencing for Microsoft Outlook Using the Polycom Touch Control or the Crestron Touch Panel users can view a list of scheduled meetings and join those meetings Meeting Composer Using the Polycom Touch Control or the Crestron Touch Panel users can launch multipoint calls directly from the ITP room by choosing all of the conference participants from Favorites for Polycom Touch Control sites or from the directory for both Polycom Touch Control and Crestron Touch Panel sites Once the conference is connected users can add and drop conf
69. efer to the Administrator s Guide for Polycom HDX Systems Configuring Groups Keep in mind that although you can configure groups at any site a Polycom RMX conference platform is required to actually dial the multiple endpoints in a group To configure groups in the local directory N OO Oa FB WO HS 10 Log into the Polycom HDX web UI Go to Place a Call gt Directory Click Favorites Click New Group Enter a group name and click Save Click Add from Directory Navigate to the entry that you want to add to the group for example if the entry is in the enterprise directory click Polycom Directory Click the entry you want to add to the group Click Add Note that the Add button includes the entry name For example if the entry name is Andover1 the Add button will display Add Andover1 Repeat steps 6 through 9 for each entry you want to add to the group When adding an ITP room to a group you must add all of the room s codecs For example if you are adding an RPX room with the base name Andover you need to include all four codecs Andover1 Andover2 Andover3 and Andover4 Note that when adding enterprise directory sites to groups the naming convention is slightly different the Primary codec will not be numbered and the name will include the suffix HDX For example a room with the base name Andover would appear in the enterprise directory as Andover HDX Andover HDX2 Andover HDX3 and
70. el UI If the name consists of 12 to 24 characters part of the name may be truncated depending on the width of the letters in the name and if there are spaces in the name In the Description field enter a description of the room ASCII only This field is optional In the Site field select the site in which the room is located You must assign the rooms and the endpoints associated with them to the same site This field is optional Polycom Inc Configuring the Gatekeeper and the CMA Directory d Inthe Email field enter the email address of the room administrator This field is optional e Inthe User ID field enter a unique ID for the room This user ID must be unique across all rooms and users and across all domains and the user ID cannot contain spaces or any special characters The CMA administrator will provide you with the user ID f Inthe Password and Confirm Password fields enter the password for the room if any The CMA administrator will provide you with the password Click Associated Endpoints Complete the Associated Endpoints section of the Add New Room dialog box a Highlight the Primary codec in the Available Endpoints list and then click the right arrow button to move the codec s name to the Selected Endpoints list Note that the endpoints displayed in the Available Endpoints list include all of the codecs that have been registered with the CMA system If you do not see the codecs from the ITP room y
71. elnet Commands to Access the System Controller Polycom Inc The following table lists the commands that you can invoke via TCP IP Telnet connection to the System Controller The traditional Telnet port port 23 or the Toolbox application can be used to invoke the commands Command Action debug on Turns on debug statements for logging and troubleshooting debug off Turns off debug statements 9 19 Polycom Immersive Telepresence ITP Administrator s Guide Command Action display on Powers on all projectors RPX only display off Powers off all projectors RPX only displays on Powers on all displays OTX and TPX only displays off Powers off all displays OTX and TPX only projector lamp report Reports lamp hours for all projectors RPX only loopback Enters loopback mode hang up Hangs up the video call default 1536 or default 1 5 MB Sets the default call speed to 1 5 MB default 1920 or default 2MB Sets the default call speed to 2MB default 3072 or default 3MB Sets the default call speed to 3MB default 4096 or default 4MB Sets the default call speed to 4MB default 6144 or default 6MB Sets the default call speed to 6MB format 1080p30 Sets the video format to 1080p30 on all codecs format 720p60 Sets the video format to 720p60 on all codecs To enter a comment use this syntax userprogcmd lt cmd gt For exa
72. er and Group Dialing or Multipoint Speed Dialing ii ec jick eee tek nee eee Mec tea be E aE E a A 8 5 Configuring the ITP Room to Access the Polycom RMX 8 6 Enabling Single Touch Multipoint 0 0 6 c cece eee eee 8 7 Creating a Virtual Meeting Room on the Polycom RMX 8 7 Adding a Virtual Meeting Room to Favorites Sites with a Polycom Touch Control 0 0 0 0 6 eects 8 8 Adding a Virtual Meeting Room to the Local Directory Sites with a Crestron Touch Panel 0 ee cece 8 8 Configuring the Favorites or the Speed Dials for Virtual Meeting Rooms Sites with a Crestron Touch Panel 8 9 TPX Limitation Sites with a Crestron Touch Panel 8 9 9 Maintaining the ITP Room Powering Up and Down 0 cece ee 9 1 Powering Up and Down While Onsite 0 0005 9 1 Powering Up and Down Remotely RPX and OTX Sites 9 2 Configuring the NTSC and PAL Camera Settings RPX and OTX Sites 9 3 Configuring and Using the Security Camera RPX Sites 9 3 Accessing the HDX RMX and Polycom Touch Control Logs 9 6 Accessing the HDX Logs 0 cece e eee ee 9 6 Accessing the RMX Logs 0 eee eee eee eee ee 9 6 Accessing the Polycom Touch Control Logs 9 6 Checking the Display Settings OTX and TPX Sites 9 7 OTX Display Settings 022 9 7 TPX Display Settin
73. erence participants as needed Group Dialing for Polycom Touch Control sites or Multipoint Speed Dialing for Crestron Touch Panel sites Using the Polycom Touch Control or the Crestron Touch Panel users can launch Polycom RMX calls to multiple sites at one time simply by pressing a Favorite for Polycom Touch Control sites or a Speed Dial button for Touch Panel sites that the administrator has configured to dial a pre determined list of sites Single Touch Multipoint Using the Polycom Touch Control or the Crestron Touch Panel users can call a Polycom RMX Virtual Meeting Room VMR simply by pressing a Favorite for Polycom Touch Control sites or a Speed Dial button for Touch Panel sites that the administrator has configured to dial into the VMR These user initiated multipoint conference features are available only to sites using a Polycom RMX conference platform and the Polycom Multipoint Layout Application MLA If the site is using an RMX and the MLA you should perform the steps in the following subsections whether you are configuring a new ITP room or you are upgrading an ITP room from an earlier version 8 1 Polycom Immersive Telepresence ITP Administrator s Guide may not be available depending on which capabilities your integrator chose to If you are using the ATX SDK some of the functionality described in this chapter O include Configuring the Polycom MLA HDX System and RMX for User Initiated Multipoint Co
74. es with a Polycom Touch Control 7 1 Importing the Speed Dials from the System_Config ini File 7 2 Configuring Favorites 6 6 cece eee eens 7 3 Configuring the Help Desk Number 7 4 Configuring Single Site Entries 00 0004 7 6 Configuring GroupS 1 0 0 6 cece eee eee tenes 7 8 Managing the Local Directory Sites with a Crestron Touch Panel 7 9 Importing the Speed Dials from the System_Config ini File 7 9 Configuring the Local Directory Entries 00 7 11 Configuring the Help Desk Number 0 7 12 Configuring Single Site Entries 0 000 7 12 Configuring Groups 6 e cece eee eee eens 7 15 Configuring Speed Dial Buttons 00 00008 7 16 Adding Speed Dial Buttons 00 0008 7 17 Changing the Order of Speed Dial Buttons 7 18 viii Polycom Inc Polycom Inc 8 Contents Enabling User Initiated Multipoint Conferences Configuring the Polycom MLA HDX System and RMX for User Initiated Multipoint Conferences 0 0 e cece eee eee 8 2 Configuring the MLA for Automatic Layout Mode 8 2 Setting Up Naming on the HDX Codecs 000 8 3 Configuring the Polycom RMX Conference Profile 8 3 Enabling Polycom Conferencing for Microsoft Outlook 8 4 Enabling Meeting Compos
75. ess book entry that has been created for the Touch Panel from the Address Book drop down list 3 Select Firmware from the Functions menu Firmware tcp Model AN2 Current Version 3 155 1240 Feb 12 2007 Update Target Modells Version p aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaeaIaIaIiIi Release Notes Firmware File Figure 2 4 Firmware Dialog Box 4 Click Browse to find and select the zip file For the specific name of the zip file refer to the Release Notes for your system version Note that you do not have to unzip this file 5 Click Send to start the upgrade process The upgrade process should take less than five minutes to complete Polycom Inc 2 5 Polycom Immersive Telepresence ITP Administrator s Guide 2 6 Polycom Inc Configuring System Parameters with the System_Config ini File Some system parameters can be reconfigured by the IT administrator VNOC personnel or Polycom certified product installer These parameters are stored ina ini file called System_Config ini which resides on the System Controller internal flash memory By editing this file as described in this chapter you can configure parameters such as the model of the system the HDX password and the Do Not Disturb timer You can also configure optional parameters such as the video format preference file contained additional parameters such as video numbers audio numbers and the Help Desk number These p
76. essfully design deploy optimize and manage Polycom visual communication within their third party UC environments UC Professional Services for Microsoft Integration is mandatory for Polycom Conferencing for Microsoft Outlook and Microsoft Office Communications Server or Microsoft Lync Server integrations For additional information and details please refer to http www polycom com services professional _services index html or contact your local Polycom representative To enable Polycom Conferencing for Microsoft Outlook 1 Configure the mailboxes and Active Directory accounts for each ITP room You must configure an Exchange room mailbox and an Active Directory account which is used to authenticate with Exchange for each ITP room Note that you must configure the mailbox and account for each ITP room not for each HDX codec in the ITP room Keep in mind that in many environments User and Room accounts are likely to already be configured However room mailboxes and accounts associated with the ITP room need additional configuration For more information about how to perform this step refer to the Configure Mailboxes for Room based HDX Systems section of the Polycom Unified Communications Deployment Guide for Microsoft Environments This guide is available at http support polycom com PolycomService support us support str ategic_partner_solutions microsoft_software_download html Polycom Inc Enabling User Ini
77. ews 3 12 Polycom Inc vii Polycom Immersive Telepresence ITP Administrator s Guide 4 Installing and Using the Polycom Telepresence Tool Installing the Telepresence Tool 0 0 00 eee eee eee ee 4 1 Connecting to the Codecs with the Telepresence Tool 4 2 Configuring the HDX Codecs with the Telepresence Tool 4 7 Performing Other Tasks with the Telepresence Tool 4 10 Using the Telepresence Tool Address Book 4 13 Using the HDX Directory Downgrade Tool 4 15 5 Pairing the Polycom Touch Control with the HDX Codec and the System Controller Pairing the Polycom Touch Control with the Primary HDX Codec 5 1 Pairing the Polycom Touch Control with the System Controller 5 4 Unpairing the Polycom Touch Control 0000 e cece eee 5 6 6 Configuring the Gatekeeper and the CMA Directory Registering the ITP Rooms with the H 323 Gatekeeper 6 1 Integrating the ITP Rooms with the CMA Directory 6 3 Configuring the ITP Rooms to Access the CMA Directory Server 6 3 Creating ITP Rooms and Associating Endpoints Using the CMA Systemi i054 wide enue a halnd Kawaschedtebdarae shaw oad ue eae 6 4 Creating Groups and Associating Members Using the CMA SYStCMD 223 nent ie cess eat are ch saws shew eet Oa ee ben E ENE S 6 5 7 Managing Favorites and the Local Directory Managing Favorites Sit
78. file that has telepresence mode enabled Each VMR must have a dial in number Polycom Immersive Telepresence ITP Administrator s Guide e To indicate to the MLA that the conference should be given an automatic video layout configure the settings for Telepresence in the RMX conference profile For information about how to do this refer to the RMX Administrator s Guide and the Polycom Immersive Telepresence Deployment Guide Note that in RMX Version 5 0 and earlier a naming convention using the keywords AUTO and ROOMSWITCH was used In most cases this convention is no longer required If however this older convention is used the MLA will follow it instead of the current settings e Optionally the VMR can require a password for access Configure the password for a Single Touch Multipoint conference in the same way as any RMX password protected conference e To enable the Polycom RMX to automatically connect to a particular site when another site dials in to a VMR you can add that particular site as a dial out participant in the VMR For example if you always want the RMX to connect to Site ABC when Site XYZ dials in you can add Site ABC as a dial out participant in the VMR When you are creating the VMR be sure to note down the following e The RMX prefix e The meeting room ID When combined these two become the VMR address For example if the RMX prefix is 12 and the meeting room ID is 4000 the VMR address is 124000
79. fterHours WeekStart Monday WeekEnd Friday MorningHour 8AM EveningHour 6PM DayTimeSleepTimer 240 AfterHoursSleepTimer 60 DoNotDisturbTimer 0 Options EndOptions 3 2 Polycom Inc Polycom Inc Configuring System Parameters with the System_Config ini File Edit the System_Config ini file as needed Keep the following in mind when editing the file Avoid including any unnecessary spaces or characters Do not edit the field names themselves This will cause system malfunction The SystemName field is not used elsewhere but can help you identify each particular system The SystemModel field enables you to specify the model Be sure that this field displays the correct model The available options in alphabetical order are ATX 300 OTX 300 RPX 200 RPX 204 RPX 204M RPX 208 RPX 208M RPX 210 RPX 210M RPX 210M RPX 218 RPX 218M RPX 400 RPX 408 RPX 408M RPX 418 RPX 418M RPX 428 RPX 428M TPX 204M TPX 306M If there is a password for the HDX Primary codec enter it in the HDxXpassword field When entering the password Do not enter a space after the colon or after the password For example if the password is password1 the field should look like this HDXpassword password1 Make sure that the password you enter is the same as the password for the codecs If not communication between the System Controller and the codecs will fail and there will be no indication as to what caused the issue
80. gs s0e sige acted wn agess siusti Ttg wae Siwi 9 8 Accessing and Using the Admin Screen 00600 e cece e eee 9 15 Accessing the Polycom Touch Control Admin Screen 9 15 Accessing the Touch Panel Admin Screen 9 17 Using the Admin Screen 2243 cicacucieet CI eed oeddaa wed awe 9 18 Using Telnet Commands to Access the System Controller 9 19 Polycom Immersive Telepresence ITP Administrator s Guide Replacing the Lamps and Bulbs RPX and OTX Sites 9 20 RPX Projector Lamps ies esie oni cece eens 9 20 RPX Ceiling Cloud Light Bulbs 0 000 9 22 OTX Light Bulbs arra ssena set awh Oe RGA SE Et ees 9 22 Caring forthe ROOM acs eee eae ete es Gee ee ee ek ie 8 9 23 x Polycom Inc List of Figures List of Figures Polycom Inc Figure 1 1 Figure 1 2 Figure 1 3 Figure 1 4 Figure 1 5 Figure 1 6 Figure 1 7 Figure 1 8 Figure 1 9 Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 3 1 Figure 4 1 Figure 4 2 Figure 4 3 Figure 4 4 Figure 4 5 Figure 4 6 Figure 4 7 Figure 4 8 Figure 4 9 Figure 4 10 Figure 4 11 Figure 4 12 Figure 4 13 Figure 4 14 Figure 4 15 Toolbox Address Book Screen with RS232 Connection Type 1 5 Toolbox Address Book Screen with Indirect Connection Type 1 6 Address Book Drop Down on the Toolbox System Info Screen 1 7 Ethernet Field on the Toolbox System Info Screen 1
81. he LAN properties based on the site network requirements Ethernet Addressing rs232 1 0 n 8 1 n y V Enable Ethernet LANA LAN B I Enable DHCP IPAddress 172 25 150 67 IV Auto Negotiate eed Mb sec 100 10 IP Subnet Mask 255 255 255 0 i Ful C Half Duplex Default Router 172 25 150 253 Renew DHCF Host Name Simbel abAV2 Domain Name pelycom com CIP Port ai 734 CTP Port a1 795 HTTP Pott eo T Enable WINS Requires DHCP Enabled Set Console Password Cancel Apply Figure 1 5 Toolbox Ethernet Addressing Dialog Box Loading the System Controller Software To load the System Controller software 1 Open the Toolbox application and select the System Info icon 2 On the System Info screen select the System Controller that you want to connect to from the Address Book drop down list 3 Select Functions gt SIMPL Program to view the SIMPL Program dialog box Polycom Inc Polycom Immersive Telepresence ITP Administrator s Guide SIMPL Program tcp 172 25 150 67 Program Information Minimum Program Requirements MinirnumCUZ TargetRack ProgramB ootDir NumberParameters 467 SourceFile NumAnalyzable 6 ProgramFile EventSchedBitMask 21748 SystemName SPLUSCompiledSize 179048 Programmer CompileD ateTime 11 21 2008 2 05 PM CompiledOn Programyersion CompilerRev m Send and Retrieve Program To From Internal Flash Compact Flash
82. her apply a mild nonabrasive soap solution with a clean wet sponge Rinse well and let it air dry For butter oil or grease wipe the leather with a clean dry cloth and let the remainder of the oil dissipate into the leather Do not apply water or try to wash a grease spot Do not use saddle soap cleaning solvents oils furniture polishes varnishes abrasive cleaners detergents or ammonia on leather they will ruin the finish causing it to become sticky and cracked For regular cleaning of the polished aluminum chair components apply a pre softened paste wax to the polished aluminum following the manufacturer s instructions In humid atmospheres near salt water apply the wax once a month In other areas apply the wax every three months to maintain the appearance of the aluminum Clouds RPX Vacuum or lightly brush to remove dust and grime Spot clean with an upholstery shampoo or the foam from a mild detergent In all cases pretest a small area before proceeding Use a professional furniture cleaning service when needed Content monitors RPX OTX and TPX Gently wipe the screens with a very soft lint free cloth microfiber is recommended and a liquid cleaning solution that contains water vinegar and water or isopropyl alcohol Spray the liquid cleaning solution directly on the cloth and clean in a circular motion Do not use cleaners that contain acetone ethyl alcohol ethyl acid ammonia or methyl chloride
83. herefore you should not create Favorites for ISDN only systems e Do not manually create a Favorite that uses the same name as a global directory entry If you do so you will have duplicate names in Favorites as well as possible address conflicts For example do not add to Favorites a global directory entry named Wintergreen and then manually create a Favorite named Wintergreen 4 Keep the following restrictions in mind when configuring Favorites The following maximum values are supported when adding new Favorites Favorites Maximum Supported Number of Favorites 100 Number of groups 10 Number of codecs in a group 24 Configuring the Help Desk Number To configure the Help Desk number 1 Log into the Polycom HDX web UL 7 4 Polycom Inc Polycom Inc Managing Favorites and the Local Directory 2 Goto Admin Settings gt General Settings gt Location and do the following a Ensure that the number entered in the Area Code field is correct b Ensure that the Always Dial Area Code check box is selected c Ifthe country selected in the Country field is the United States ensure that the Dial 1 for all USA Calls check box is selected Go to Place a Call gt Directory Click Favorites Click Create Contact aoa Aa Q Fill in the following fields on the New Contact screen a Inthe Name field enter Help Desk In the Call Quality field leave the default c Inthe Phone Number field enter
84. ideoFormatPreference UselIntegratedDocCam UseAuxContentInput AuxContentSourceType AuxContentLabel DocCamTextUI UseContentOffCall UseMonitorLifts AutoLiftMode DisableEnergySave UseCameraViews Polycom Inc 9 Configuring System Parameters with the System_Config ini File For complete information about these options see Enabling Optional Features on page 3 6 The following is an example of how the Options section of the System_Config ini file would look like with some of these options enabled Options UseClassicUI 1 UseAuxContentInput 1 AuxContentLabel DocCam VideoFormatPreference 1080p30 EndOptions Save the System_Config ini file Downloading the System_Config ini File onto the System Controller To download the System_Config ini file onto the System Controller 1 2 Polycom Inc Open the Toolbox application and select the System Info icon On the System Info screen select the address book entry that has been created for the System Controller from the Address Book drop down list Select the File Manager icon Expand the Internal Flash directory and select the USER folder Drag and drop the System_Config ini file into the Toolbox File Manager window to download the file Before you proceed check the timestamp for the file on the Toolbox File Manager screen If the timestamp did not change you may need to compact the file system To do so click the right arrow on the Internal Memory Usage section
85. ig ini file With version 2 5 and later these numbers are stored in Favorites in the telepresence system s Primary HDX codec For rooms that are upgrading to version 2 5 or later from an earlier version you can import the speed dial numbers from the System_Config ini file into the HDX system as described in this section For new ITP rooms skip this section and continue with Configuring Favorites on page 7 3 Follow the steps in this section only if you wish to have the speed dial entries listed as part of the ITP room s Favorites If all of the speed dial entries from this ITP system are listed in the CMA directory you can skip this section and manually create new Favorites from the global directory To import the speed dials from the System_Config ini file 1 Ensure that the Telepresence Tool is launched on the laptop 2 Click Tools on the Telepresence Tool main screen and then select Import Speed Dial Numbers Alternatively you can go to All Programs gt Polycom gt Telepresence Tool gt Import Speed Dial Numbers from the Windows Start button 3 On the Import Speed Dial Numbers dialog box specify the location of the System_Config ini file and the IP address of the HDX codec into which the speed dials will be imported Polycom Inc Managing Favorites and the Local Directory The Import Speed Dial Numbers dialog box includes a progress meter and a log detailing the entries that were imported import Speed Dial Numbe
86. in Figure 1 8 may differ from the version you need at your site To determine which firmware version you should have refer to the Release Notes for your system version Downloading the System Controller Firmware If you do not have the correct firmware version installed on the System Controller you must upgrade it as described in this section To download the System Controller firmware 1 2 Open the Toolbox application and select the System Info icon On the System Info screen select the address book entry that has been created for the device from the Address Book drop down list See the Toolbox help for more information regarding address book configuration Select Firmware from the Functions menu Firmware tcp Model A 2 Current Version 3 195 1240 Feb 12 2007 Update Target Models Version Release Notes Firmware File z Figure 1 9 Toolbox Firmware Dialog Box 4 Click Browse to find and select the firmware zip file For the specific name of the zip file refer to the Release Notes for your system version Note that you do not have to unzip this file Click Send to start the upgrade process The upgrade process should take less than five minutes to complete Polycom Inc Loading the Polycom Touch Control or Crestron Touch Panel Software This chapter describes how to load the Polycom Touch Control operating system and Polycom Touch Control software for ITP site
87. io speed dials If you do the video Speed Dial buttons will not display correctly on the Touch Panel and the audio Speed Dial buttons will not display at all e Up to 9 video Speed Dial buttons and up to 4 audio Speed Dial buttons can appear on the Home screen at one time e No single word on a Speed Dial button can be longer than 12 characters e The maximum number of characters per Speed Dial button is 24 e If you have no audio speed dial entries to configure Polycom highly recommends that you create an Audio Speed Dial button for the Help Desk This Speed Dial button will appear on the Home Screen of the Touch Panel Enhanced User Interface e You can create Speed Dial buttons to call multiple sites at one time For more information about user initiated multipoint conferences refer to Chapter 8 e When you create a new Speed Dial button you must reboot the System Controller in order for the Speed Dial button to appear on the Touch Panel Polycom Inc Polycom Inc Managing Favorites and the Local Directory e The order in which the Speed Dial entries appear on the HDX web UI Speed Dial screen is the order in which the Speed Dial buttons will appear on the Touch Panel For information on how to change the order of the Speed Dial entries on the Speed Dial screen refer to Changing the Order of Speed Dial Buttons on page 7 18 Adding Speed Dial Buttons To add Speed Dial buttons bh O N Go to Admin Settings gt Gene
88. ion between the Polycom Touch Control and the Primary HDX codec and System Controller you can unpair the Polycom Touch Control using the HDX web interface To unpair the Polycom Touch Control 1 Log into the Polycom HDX web UI 2 Goto Admin Settings gt Polycom Touch Control 3 Clear the Allow Polycom Touch Control to Pair with this System check box or select Forget this Device 5 6 Polycom Inc Configuring the Gatekeeper and the CMA Directory This chapter describes how to register the ITP rooms with the H 323 gatekeeper and how to integrate the ITP rooms with the Polycom Converged Management Application CMA directory Registering the ITP Rooms with the H 323 Gatekeeper In order to dial other systems by number instead of by IP address you must register the ITP rooms with an H 323 gatekeeper For Polycom ITP the recommended H 323 gatekeeper is the Polycom CMA system You should register each codec in an ITP room with an H 323 gatekeeper when you first configure each ITP room as well as whenever you add a new room If you register a room with the CMA system the codecs in that room will be automatically added to the global directory Note however that even when you register the codecs with the CMA system those codecs will not be able to access the CMA directory until you have completed the procedure in the Integrating the ITP Rooms with the CMA Directory section on page 6 3 If you do not register a room with a gatekeepe
89. ird party device utilizing Polycom ATX Software Development Kit Figure 4 12 Telepresence Tool HDX Optional Configuration Dialog Box Control Device Field for ATX Select Third party device utilizing Polycom ATX Software Development Kit if you have an ATX SDK with a third party user interface device 7 Click OK Wait for the configuration procedure to complete for each codec The codecs may restart automatically If so wait until the codecs are connected again One of the functions of configuring the codecs with the Telepresence Tool is to set the preferred call speed on the HDX Call Preference screen The preferred call speed is based on the type of codec For HDX 9004 codecs the call speed is set to 4 Mbps 4096 for HDX 8000 codecs the call speed is set to 6 Mbps 6144 Besides setting the preferred call speed by running the Telepresence Tool you can also set it e Using the DefaultCallSpeed parameter in the System_Config ini file For more information see page 3 3 e On the Admin page For more information see page 9 18 e By manually entering it on the HDX Admin Settings gt Network gt Call Preference screen The preferred call speed is used for all outgoing calls unless you set a different call speed for a particular call in one of these ways e Inthe directory entry for that site For more information see page 7 13 and 7 14 e When you place a call through the HDX web UI Keep in mind that if you chang
90. l enable all Repeat the previous step for the remaining codecs Use the Telepresence Tool HDX soft remote to connect to the Primary codec Click the Home button to bring up the HDX UI and then do the following a Goto System gt Admin Settings b Enter the user ID and password if needed and click Next c Goto General Settings gt Security gt Security Settings Click Next twice Select the Allow Video Display on Web check box Repeat steps 3 and 4 for the remaining codecs Click Tools on the Telepresence Tool main screen Select Video Snapshot The Save As dialog box appears Select the directory where you want to save the jpg images Use the HDX soft remote to clear the Allow Video Display on Web check box for all the codecs Reboot the System Controller Onsite support is required Update passwords on the HDX codecs Log into the Polycom HDX web UI and enter the new password for the Primary codec Repeat the previous step for the remaining codecs On the Telepresence Tool main screen enter the IP addresses and passwords for all the codecs and then click Connect All After the codecs are connected click the down arrow on the Configure All HDXs field to access the drop down menu Select Update Passwords The Primary codec will restart when the update is done Note For password protected codecs verify that the HDXPassword field in the System_Config ini file contains the cor
91. l Import Speed Dial Numbers Dialog Box 7 10 HDX Web UI New Contact Screen 000 000 e eee 7 13 HDX Web UI Speed Dial Screen nuunuu usunn erann 7 17 MLA MCU Connection Screen 0 6 0 8 3 HDX Web UI RMX Settings Screen 0 e eee eee ee eee 8 6 AXIS 209MED Security Camera Basic Configuration Screen 9 4 Polycom Touch Control Admin Screen Page 1 OTX 300 Example a pene h gaia Gh NG Rene see os 9 16 Polycom Touch Control Admin Screen Page 2 OTX 300 Example sssri segs wd ana Heels eek et ess Seas beets See 9 16 Polycom Touch Control Admin Screen Page 3 OTX 300 Example ss 5 sec songs a ee eS Be Ga Se 9 16 Touch Panel Admin Screen RPX 200 Example 9 17 Touch Panel Admin Screen TPX 306M Example 9 18 Polycom Inc Upgrading the HDX Software and Configuring the System Controller This chapter describes how to upgrade the Polycom HDX software and configure the System Controller Follow the procedures in this chapter if You are a Polycom certified installer or AV integrator and you are initially installing a Polycom Immersive Telepresence solution You are an IT administrator Polycom authorized technician or Video Network Operations Center VNOC conference producer and you need to upgrade or reconfigure the HDX codecs or the System Controller Upgrading the Polycom HDX Software Before upgrading the HDX software note the following Your ITP
92. l Numbers Dialog Box 7 10 Polycom Inc Managing Favorites and the Local Directory Besides importing the speed dial numbers the Import Speed Dial Numbers function also sets the video call speeds based on the contents of the System_Config ini file For each video speed dial entry e If the call speed has been specified in the System_Config ini file the specified call speed is used e Ifno call speed has been specified in the System_Config ini file a speed based on the model of the HDX codec is used For HDX 9004 codecs the call speed is set to 4 Mbps 4096 For HDX 8000 codecs the call speed is set to 6 Mbps 6144 Additionally if no audio speed dial entries are imported an Audio Speed Dial button for the Help Desk will automatically be created This Speed Dial button will appear on the Home screen of the Touch Panel Enhanced user interface Configuring the Local Directory Entries You must perform the steps in this section if e You are not registered with the Polycom CMA system and you are configuring a new ITP room e You are not registered with the Polycom CMA system and you are upgrading to ITP version 2 5 or later from an earlier version and you want to add additional local directory entries beyond what you imported from the System_Config ini file e You are registered with the Polycom CMA system and you wish to add sites to your local directory that are not registered to your CMA system Additionally you must pe
93. lays will dim after five minutes if there is no motion on these two displays To disable this feature so that no dimming occurs enter DisableEnergySave 1 in the Options section of the System_Config ini file To allow the dimming to occur either enter DisableEnergySave 0 in the Options section of the System_Config ini file or remove the string altogether Enabling Close Up or Wide Shot Camera Views This optional feature is available with Polycom Touch Crestron Touch ITP Solution Conirol Panel RPX OTX Y Y TPX Y Y ATX 300 with the Y Y non customizable Polycom GUI 3 12 Polycom Inc Polycom Inc Configuring System Parameters with the System_Config ini File If you want your OTX TPX or ATX 300 users to view close up or wide shot camera views when in a multipoint call or in a point to point call with a traditional video conferencing system you can enable the UseCameraViews parameter in the System_Config ini file When you enable this parameter Close Up View and Wide Shot View buttons appear on the Polycom Touch Control interface and Close Up and Wide Shot buttons appear on the Touch Panel interface so that users can zoom in or zoom out simply by touching the buttons This feature is only available during Room Continuous Presence or single codec calls To enable this option enter UseCameraViews 1 in the Options section of the System_Config ini file To disable this option either enter
94. ld in System_Config ini file 3 3 T table cleaning 9 27 tabletop content monitors See content monitors telepresence support v Telepresence Tool configuring HDX codecs with 4 7 configuring RPX content monitors 4 4 connecting to the codecs with 4 2 functions available through 4 10 installing 4 1 selecting content monitor 4 3 selecting main display 4 2 selecting model 4 2 using address book 4 13 using HDX Directory Downgrade tool 4 15 Telnet commands 9 19 time setting 1 3 Touch Control accessing logs 9 6 Admin screen 9 15 cleaning 9 27 loading operating system and software 2 1 managing Favorites 7 1 pairing with Primary HDX codec 5 1 pairing with System Controller 5 4 unpairing 5 6 Touch Panel Admin screen 9 17 cleaning 9 27 confirming firmware version 2 4 downloading firmware 2 5 loading software 2 2 TPX disabling dimming on displays 3 12 display settings 9 8 limitation 8 9 Index 5 Polycom Immersive Telepresence ITP Administrator s Guide U UI affect on behavior by RMX and CMA configuration 3 7 selecting Enhanced or Classic 3 6 unpairing 5 6 USB storage device using to load Touch Panel software 2 1 user interface See UI user initiated multipoint conferences See multipoint conferences Vv VARS definition 8 2 selecting 8 7 Index 6 video format preference 3 7 Virtual Meeting Room See VMR VMR adding to Favorites 8 8 adding to local directory 8 8 address 8 8 calling with Single Touch Mu
95. lecting document camera or PC as source 3 9 viewing on displays when not in a call OTX only 3 10 content monitors automatically lifting OTX only 3 11 cleaning 9 25 configuring for RPX 4 4 enabling or disabling the lifts for OTX only 3 11 selecting with Telepresence Tool 4 3 Converged Management Application See CMA customer support v D dark room cleaning 9 25 data ports cleaning 9 25 date setting 1 3 DefaultCallSpeed field in System_Config ini file 3 3 dimming disabling for TPX displays 3 12 directory CMA adding members to existing groups 6 7 configuring ITP rooms to access 6 3 creating groups and associating members 6 5 creating rooms and associating endpoints 6 4 integrating ITP rooms with 6 3 Index 2 local adding sites not registered to CMA 7 11 adding Virtual Meeting Room to 8 8 configuring entries 7 11 configuring groups 7 15 configuring single site entries for ITP sites 7 14 configuring single site entries for non ITP sites 7 12 managing 7 9 maximum entries supported 7 12 using Directory Downgrade tool 4 15 displays checking alignment with Telepresence Tool 4 13 checking settings 9 7 cleaning 9 26 disabling dimming for TPX 3 12 settings for OTX 9 7 settings for TPX 9 8 Do Not Disturb setting in System_Config ini file 3 4 document camera enabling 3 8 selecting as content source 3 9 documentation related iv DoNotDisturb field in System_Config ini file 3 4 downgrading using Directory Downgra
96. lete a site from the address book select the name of the site in the Address Book dialog box and then click Delete To edita site select the name of the site in the Address Book dialog box click Delete and then re enter the site with the correct information Alternatively to edit a site s IP address enter the new IP address in the IP Address field on the Telepresence Tool Main screen re enter the site name in the Save As box on the Address Book drop down and then click Save As When a dialog box appears asking if you want to overwrite the entry click Yes 4 14 Polycom Inc Installing and Using the Polycom Telepresence Tool Address Book Addresses SR TPX HD 306M_ 172 25 150 60 172 25 150 61 172 25 1 PSD OTx1 OTx 300 172 25 150 84 172 25 150 85 172 25 1 Delete Righty RPXHD 400 172 25 150 161 172 25 150 162 1722 SimbaL ab OTX 300 172 25 150 64 172 25 150 65 172 251 TPW RPXHD 400 172 25 150 68 172 25 150 69 172 25 1 Vineyard OTX 07x 300 172 25 150 190 172 25 150 191 172 2 Figure 4 14 Telepresence Tool Main Screen Address Book Dialog Box Using the HDX Directory Downgrade Tool When you upgrade to HDX software version 3 0 or later the directory entries are converted to a new format If you ever have to revert to an HDX software version earlier than version 3 0 the directory entries will no longer work correctly because of this format change The Telepresence Tool HDX Directory Dow
97. ltipoint 8 1 configuring Speed Dial buttons for 8 9 creating on the RMX 8 7 TPX limitation 8 9 Voice Activated Room Switching definition 8 2 selecting 8 7 W walls cleaning 9 27 wide shot camera view 3 12 Polycom Inc Polycom Worldwide Headquarters 4750 Willow Road Pleasanton CA 94588 1 800 POLYCOM or 1 925 924 6000 www polycom com
98. lycom Touch Control to pair with the Primary HDX codec and with the System Controller When you pair the Polycom Touch Control with a particular HDX codec and System Controller the Polycom Touch Control makes an IP connection to the HDX codec and to the System Controller If the connection is lost for any reason the Polycom Touch Control automatically attempts to restore the connection If you have an ITP system with a Crestron Touch Panel provided by Polycom skip this chapter and continue with Chapter 6 Pairing the Polycom Touch Control with the Primary HDX Codec To pair the Polycom Touch Control with the Primary HDX codec 1 Log into the Polycom HDX web UI 2 Goto Admin Settings gt Polycom Touch Control 3 Select the Allow Polycom Touch Control to Pair with this System check box Polycom Immersive Telepresence ITP Administrator s Guide Ce PSD OTX1 Polycom HDX 8000 HD Windows Internet Explorer Ge gt RF htp 172 25 150 84 i b 4 Xx SB sooie e 7 Fie Edit View Favorites Tools Help J Favorites PSD OTX1 Polycom HDX 8000 HD General Settings Polycom Touch System Settings Control Home Screen Settings gt Security Allow Polycom Touch Control to Pair with This System I Speed Dial Location Date and Time Serial Port Options Software Update gt Network Monitors Cameras Audio Settings Polycom Touch Control LAN Properties gt Global Services Tools E T
99. mode 8 2 configuring for user initiated multipoint conferences 8 2 configuring proper naming 8 3 multipoint conferences configuring the MLA HDX and RMX for use with 8 2 enabling group dialing 8 5 enabling Meeting Composer and Multipoint Speed Dial 8 5 enabling Polycom Conferencing for Microsoft Outlook 8 4 enabling Single Touch Multipoint 8 7 enabling user initiated 8 1 using Polycom Conferencing for Microsoft Outlook 8 1 Multipoint Layout Application See MLA Multipoint Speed Dial definition 8 1 enabling 8 5 N name of site entering for ITP sites with Touch Control 7 6 7 14 entering for non ITP sites with Touch Control 7 6 entering for non ITP sites with Touch Panel 7 12 maximum number of characters for non ITP sites with Touch Control 7 6 maximum number of characters for non ITP sites with Touch Panel 7 12 naming conventions for HDX codecs 8 3 NTSC setting configuring 9 3 O operating system loading for Touch Control 2 1 options adding label to auxiliary content button 3 9 disabling dimming on TPX LG displays 3 12 enabling 3 6 enabling close up or wide shot camera views 3 12 enabling document camera 3 8 key code 1 2 selecting document camera or PC as content source 3 9 selecting Enhanced or Classic UI 3 6 selecting video format preference 3 7 specifying in System_Config ini file 3 4 Index 4 Options field in System_Config ini file 3 4 OTX automatically lifting content monitors 3 11 display settings 9
100. mple to set the default call speed to 2MB enter userprogcmd default 1920 Note that the call speed set by Telnet command does not override the preferred call speed set in the HDX Call Preferences screen However if the call speed for a site is set to Auto the call speed specified by Telnet command will be used For more information about setting the call speed see the note on page 4 9 Replacing the Lamps and Bulbs RPX and OTX Sites RPX Projector Lamps 9 20 This section provides information about the projector lamps and ceiling cloud light bulbs used in RPX rooms and the light bulbs used in OTX rooms You should monitor the projector lamp life so that replacements can be ordered as needed You can monitor the lamp life whether or not you are at the RPX site Polycom recommends replacing the projector lamps at two thirds of their lamp life Polycom Inc Maintaining the ITP Room Customers must obtain their own replacement lamps for NEC and Panasonic projectors for Delta projectors customers must order the lamps from Polycom Lamps for all the projectors must be replaced by Polycom authorized technicians The following table lists information about the projector lamps for each RPX version Projector Lamp Life Projector Projector Lamp The Full Lamp But You Should Model Model Life Is Replace it After NEC NP 1000 NEC NPO1LP 2000 hours 1600 hours NEC NP 1150 NEC NPO6LP 2000 hou
101. nces Category Connections Template Location 3 Site Management MCU Address Username Password Automatic Layout MCU Logins RMX Boston 255 255 255 10 Administrator Active RMX Chicago 255 255 255 11 Administrator T Active i E O Active CO Active i i i C ctive Reconnect automatically in the future C Figure 8 1 MLA MCU Connection Screen Additionally you must configure the MLA to connect to each of the RMXs that are used for user initiated conferences Typically this is done by the administrator therefore you may have to ask the administrator to perform this procedure for you For more information about how to configure the MLA for automatic mode refer to the Polycom Multipoint Layout Application User Guide Setting Up Naming on the HDX Codecs When dialing into a Polycom RMX conference platform the HDX codecs in the ITP rooms must have their system names and H 323 names configured properly so that the MLA will recognize them as belonging to the same telepresence room The system names and H 323 names on the HDX codecs must follow the site naming conventions described in the Polycom Multipoint Layout Application User Guide To edit the system names and H 323 names on the HDX codecs you can use either the HDX embedded UI or the HDX web UI For more information refer to the Administrator s Guide for Polycom HDX Systems Configuring the Polycom RMX Conference Profile Pol
102. nel interface add the AuxContentLabel parameter to the System_Config ini file Note that the auxiliary content button may be the Document Camera button or if you have an RPX room with a PC as the content source it will be the PC button To enable this option enter AuxContentLabel lJabeltext in the Options section of the System_Config ini file The label should be no longer than eight characters The default label is Aux For RPX rooms version 1 5 or earlier you can use the DocCamTextUI parameter to indicate the label on the Document Camera button To enable this option enter DocCamTextUI labeltext in the Options section of the System_Config ini file Viewing Content on the Displays When Not in a Call This optional feature is available with Polycom Touch Crestron Touch ITP Solution Conirol Panel RPX OTX Y Y TPX ATX 300 with the non customizable Polycom GUI If you want the OTX users to see content on the three displays at the front of the room when they are not in a call you can enable the UseContentOffCall parameter in the System_Config ini file When set this parameter enables content from either a local laptop or a local document camera to automatically appear on all three of the front displays as well as on the tabletop content monitors when the OTX is not ina call To enable content to appear on the displays when not ina call enter UseContentOffCall 1 in the Options secti
103. nferences To configure user initiated multipoint conferencing you must e Configure the MLA to run in automatic conference layout mode e Set up the proper naming conventions on the HDX codecs e Enable specific telepresence conference profiles on a Polycom RMX conference platform Configuring the MLA for Automatic Layout Mode MLA supports two types of automatic conference layout modes e Room Continuous Presence In this standard mode the multipoint view is automatically generated either to follow the principles of Polycom immersive telepresence multipoint that is all participants are present during a multipoint conference or to fit a custom set view configured by the conference administrator for the sites in a particular conference e Voice Activated Room Switching VARS VARS is different from standard Room Continuous Presence mode in that the speakers site is the only site seen by others The view of the speaker s site is sized to be as large as possible on all of the other participants displays The current speaker sees the previous speaker s site that is the speaker s layout remains unchanged Layouts used in VARS are not customizable To enable the MLA to apply these video layouts automatically you must select the Automatic Layout check box for each Polycom RMX on the MLA MCU Connection screen 8 2 Polycom Inc Enabling User Initiated Multipoint Conferences Polycom Multipoint Layout Application Prefere
104. ng Favorites and the Local Directory Managing the Local Directory Sites with a Crestron Touch Panel If you have a Crestron Touch Panel and you are not using the Polycom CMA system you must configure local directory entries for the ITP rooms so that users can call other rooms without entering the IP address for each room If you have a Crestron Touch Panel and you are using the Polycom CMA system you may want to configure local directory entries for rooms that are not registered to your CMA server You can use the ITP room s local or global directory to configure speed dials for any of the following e Single endpoints such as traditional video conferencing systems ITP rooms e Multiple endpoints which consist of more than one traditional video conferencing system and or ITP room A Polycom RMX conference platform is required to speed dial multiple endpoints e Virtual Meeting Rooms VMRs An Polycom RMX conference platform is required to speed dial VMRs For more information about creating VMRs refer to the Enabling Single Touch Multipoint section on page 8 7 Prior to ITP software version 2 5 the speed dial information was stored in the System_Config ini file for version 2 5 and later it is stored in the telepresence system s Primary HDX codec e Ifyou are upgrading an ITP room to software version 2 5 or later from an earlier version you can import the speed dials from the System_Config ini file into the HDX
105. ngrade tool enables you to revert the directory entries to the format that existed prior to version 3 0 so that the directory entries can work correctly To use the HDX Directory Downgrade tool 1 Ensure that the Telepresence Tool is launched on the laptop 2 Click Tools on the Telepresence Tool main screen and then select HDX Directory Downgrade Tool Alternatively you can go to All Programs gt Polycom gt Telepresence Tool gt HDX Directory Downgrade Tool from the Windows Start button 3 On the HDX Directory Downgrade Tool dialog box enter the IP address and password of the system on which you want to revert the directory entries to the format used prior to HDX version 3 0 Polycom Inc 4 15 Polycom Immersive Telepresence ITP Administrator s Guide HDX Directory Downgrade Tool IP Address of System to Update Password of System to Update ext Progress Downgrade Log Version 1 0 0 Figure 4 15 Telepresence Tool HDX Directory Downgrade Tool Dialog Box 4 Click Start Downgrade The HDX Directory Downgrade Tool dialog box includes a progress meter and a log detailing the progress of the directory downgrade A pop up box appears if any errors are encountered as well as when the downgrade is complete 4 16 Polycom Inc Pairing the Polycom Touch Control with the HDX Codec and the System Controller If you have an ITP system with a Polycom Touch Control you must configure the Po
106. ning use Shaw R2X Stain and Soil Remover if available or an equivalent product that is safe for wool Pretest a small area before proceeding Ceiling Microphone Arrays All rooms Gently dust with a feather duster as needed Chairs RPX and TPX Gently dust chairs regularly with a dry soft cloth For cleaning up spills or stains remove as much soil or stain as possible by brushing or wiping with a soft cloth Use warm water and mild soap to remove any remaining residue Do not use furniture polishes oils solvents abrasive cleaners ammonia or wax as they may cause the leather to dry out and eventually crack 9 24 Polycom Inc Maintaining the ITP Room Component Recommended Cleaning Procedure Chairs continued OTX For Herman Miller Eames chairs vacuum or dust the leather frequently with a clean dry cloth If the leather is soiled wipe it with a damp soft cloth and a lather of any mild soap and a minimum amount of lukewarm water Do not spot clean leather clean the entire surface Wipe it clean with a damp cloth and dry it with a clean soft cloth For spots and spills wipe the excess liquid immediately with a clean cloth or sponge and let the leather air dry If further cleaning is necessary sponge the entire leather surface with clean lukewarm water Let the leather air dry never use a hair dryer or other heat source to dry leather For stubborn spots and stains on the leat
107. not have plasma displays select Show if you want the Polycom splash screen to appear on the displays or select Hide if you do not want the Polycom splash screen to appear Ifyou do have plasma displays Polycom recommends that you select Hide to avoid burning in the splash screen logo 6 Inthe Control device field on the HDX Optional Configuration dialog box do the following Ifyou have an RPX OTX or TPX system Select Polycom Touch Control if you have a Polycom Touch Control Select Crestron Touch Panel provided by Polycom if you have a Touch Panel provided by Polycom x HDX optional configuration Name Suite configuration Standard Control device Polycom Touch Control v Crestron Touch Panel provided by Polycom Description Select control panel used in the telepresence suite Ca Figure 4 11 Telepresence Tool HDX Optional Configuration Dialog Box Control Device Field for RPX OTX and TPX Ifyou have an ATX system Select Polycom Touch Control if you have a Polycom Touch Control 4 8 Polycom Inc Polycom Inc Installing and Using the Polycom Telepresence Tool Select Crestron Touch Panel provided by Polycom if you have a Touch Panel provided by Polycom HDX optional configuration _Name _ Splash screen on content display Hide Control device Polycom Touch Control v Crestron Touch Panel provided by Polycom Description Select control panel used in Th
108. ns and others to quickly and easily connect to ITP sites without having to know the IP addresses for the codecs at the site To use the Telepresence Tool address book 1 Ensure that the Telepresence Tool is launched on the laptop 2 Click Address Book A drop down menu listing the saved ITP sites appears 3 Do one of the following To populate the IP Address field with the IP addresses of a site that has already been saved in the address book select the name of the site from the drop down menu and press Enter 4 13 Polycom Immersive Telepresence ITP Administrator s Guide To add the IP addresses of the current site to the address book enter the site name in the Save As text box and then click Save As ict Polycom Telepresence Tool OTX 300 15 xl Connect To connect your codecs enter their IP addresses and click the Connect All button OTX 300 a Save As Evergreen Ea ms J om aida MM_RPX IP Address 172 25 150 191 172 25 150 190 172 25 150 192 psp Password qpwaoo API Port i shel E es ee Figure 4 13 Telepresence Tool Main Screen Address Book Drop Down To view the Address Book dialog box which lists all the ITP sites in the address book the system model at each site and the IP addresses of the codecs at each site click More If you then want to populate the IP Address field with the IP addresses from the Address Book dialog box click Open To de
109. o configure the HDX codecs with the Telepresence Tool 1 Ensure that the Telepresence Tool is launched on the laptop 2 Click Connect All to connect to the codecs 3 Click Configure All HDXs on the Telepresence Tool main screen The HDX Optional Configuration dialog box appears 4 Ifyou have an RPX system and the Suite configuration field appears on the HDX Optional Configuration dialog box select one of the following Select RPX with Whiteboard Camera if you have an optional whiteboard camera Select Standard if you do not have an optional whiteboard camera Polycom Telepresence Tool x HDX optional configuration Name Suite configuration Standard v Control device Standard RPX with Whiteboard Camera Description Select a configuration that matches the telepresence suite m a Figure 4 10 Telepresence Tool HDX Optional Configuration Dialog Box Suite Configuration Field Polycom Inc 4 7 Polycom Immersive Telepresence ITP Administrator s Guide For more information about installing and using a whiteboard camera with an RPX system refer to the Installing the White Board Camera in a Polycom RPX Series Suite document part number 1725 26828 001 that is shipped with the whiteboard camera 5 Ifyou have an ATX the Splash screen on content display field appears on the HDX Optional Configuration dialog box as shown in Figure 4 12 and you must select one of the following Ifyou do
110. ocumentation that came with the projectors for maintenance instructions such as how to clean the projector lenses and how to replace the projector lamps and air filters For more information about the projector lamps refer to Replacing the Lamps and Bulbs RPX and OTX Sites on page 9 20 Rear wall RPX For graphic artwork Vacuum with a soft brush attachment Be careful not to scratch the artwork Do not use water or any other liquid on the artwork For bottom of rear wall Vacuum or lightly brush to remove dust and grime Spot clean with a mild solvent an upholstery shampoo or the foam from a mild detergent In all cases pretest a small area before proceeding Use a professional furniture cleaning service when needed OTX Wipe the rear wall clean with a soft cloth dampened with water or an all purpose cleaner Simulated wood furniture vinyl covered MDF RPX and TPX Wipe with soap and water using a gentle brush or sponge You can also wipe with a soft cloth dampened with window cleaner or an all purpose cleaner Do not use caustic abrasive or oil based cleaning products Table OTX To clean the laminate surface use a damp cloth or sponge and a mild soap or detergent Remove difficult stains such as coffee or tea using a mild household cleaner mixed with baking soda Recommended cleaners include Magic Complete countertop spray Formula 409 Windex and Fantastik Always rinse and wipe the laminate su
111. olbox Project Dialog Box 4 Click Browse and select the vtz file For the specific name of the zip file that contains the vtz file refer to the Release Notes for your system version 5 Click Send to start the transfer If you are loading the software onto a 6 inch Touch Panel for TPX only the dialog box shown in Figure 2 2 appears and you should click Yes Confirmation The device type does not match the type specified by the file Device TPS 3000 File TPS 4000 Do you want to continue Yes i Figure 2 2 Toolbox Device Type Confirmation Dialog Box Wait for the transfer to complete which may take about 40 minutes Polycom Inc 2 3 Polycom Immersive Telepresence ITP Administrator s Guide Upgrading the Touch Panel Firmware To determine which Touch Panel firmware version should be installed on the system refer to the Release Notes for your system version Confirming the Touch Panel Firmware Version To confirm the Touch Panel firmware version 1 Open the Toolbox application and select the System Info icon 2 On the System Info screen select the address book entry that has been created for the Touch Panel from the Address Book drop down list 3 Check the firmware version in the Version field Note that the firmware version shown in Figure 2 3 may differ from the version you need at your installation site To determine which firmware version you should have refer to the Release Notes for your
112. olycom Touch Control refer to the following section Ifthe ITP site has a Crestron Touch Panel refer to the Managing the Local Directory Sites with a Crestron Touch Panel section on page 7 9 Managing Favorites Sites with a Polycom Touch Control If you have a Polycom Touch Control and you are not using the Polycom CMA system you must configure Favorites for the ITP rooms so that users can call other rooms without entering the IP address for each room If you have a Polycom Touch Control and you are using the Polycom CMA system you may want to configure Favorites for rooms that are not registered to your CMA server You can use the ITP room s Favorites for any of the following e Single endpoints such as traditional video conferencing systems ITP rooms e Multiple endpoints which consist of more than one traditional video conferencing system and or ITP room A Polycom RMX conference platform is required to speed dial multiple endpoints e Virtual Meeting Rooms VMRs A Polycom RMX conference platform is required to dial VMRs For more information about creating VMRs refer to the Enabling Single Touch Multipoint section on page 8 7 Polycom Immersive Telepresence ITP Administrator s Guide Importing the Speed Dials from the System_Config ini File Prior to ITP software version 2 5 video speed dial numbers audio speed dial numbers and the Help Desk phone number were configured and stored in the System_Conf
113. om Telepresence Tool f Select Full Screen a E Sealing Orginal AR Full Sourou ry Espind magi to hel otic Gn Lt ath Ei s iei e Figure 4 6 RPX Content Monitor Full Screen Button g Click OK h If needed press the Auto Sync button to make the content fill the screen Figure 4 7 RPX Content Monitor Auto Sync Button i Repeat step 3a through 3h for the remaining tabletop content monitors 4 Connect to the Polycom HDX codecs If this is not the first time you use the Telepresence Tool but the appropriate model name does not appear on the Telepresence Tool Main screen click Switch Model a Inthe IP Address field enter the IP address of the codecs b Inthe Password field enter the password for the codecs in the Password field if needed c Inthe API Port field the default is 24 However if you have a NAT it may map the API port to a different port If so enter the number of the mapped port in the API Port field d Inthe HTTP Port field the default is 80 However if you have a NAT it may map the HTTP port to a different port If so enter the number of the mapped port in the HTTP Port field Polycom Inc 4 5 Polycom Immersive Telepresence ITP Administrator s Guide BB Polycom Telepresence Tool RPX HD 200 ES i oI xj Connect Toconnect your codecs enter their IP addresses and click the Connect All button m RPX HD 200 n Ea om nD IP Address fi 72 25 150 51 fi72 25 150
114. on of the System_Config ini file To disable this option either enter UseContentOffCall 0 in the Options section of the System_Config ini file or remove the string altogether 3 10 Polycom Inc Configuring System Parameters with the System_Config ini File Enabling or Disabling the Lifts for the Tabletop Content Monitors This optional feature is available with Polycom Touch Crestron Touch ITP Solution Conirol Panel RPX OTX Y Y TPX ATX 300 with the non customizable Polycom GUI If you want the OTX users to be able to lift their tabletop content monitors by pressing the Content Monitor Lift and Control button on the tabletop you can enable the UseMonitorLifts parameter in the System_Config ini file If you do not want them to be able to lift their content monitors by pressing the Content Monitor Lift and Control button you can disable this parameter To enable the use of the lifts enter UseMonitorLifts 1 in the Options section of the System_Config ini file To disable this option either enter UseMonitorLifts 0 in the Options section of the System_Config ini file or remove the string altogether Automatically Lifting the Tabletop Content Monitors Polycom Inc This optional feature is available with Polycom Touch Crestron Touch ITP Solution Control Panel RPX OTX Vv Vv TPX ATX 300 with the non customizable Polycom GUI If
115. or HDX 8000 codecs the call speed is set to 6 Mbps 6144 Configuring Favorites You must perform the steps in this section if e You are not registered with the Polycom CMA system and you are configuring a new ITP room Polycom Inc 7 3 Polycom Immersive Telepresence ITP Administrator s Guide e You are not registered with the Polycom CMA system and you are upgrading to ITP version 2 5 or later from an earlier version and you want to add additional Favorites beyond what you imported from the System_Config ini file e You are registered with the Polycom CMA system and you wish to add sites to your Favorites that are not registered to your CMA system Additionally you must perform the steps in this section to add the Help Desk number to Favorites When configuring Favorites you can configure both single site entries and multiple site entries If another HDX system has many of the Favorites that you need you can import the Favorites from that HDX system Refer to the Administrator s Guide for Polycom HDX Systems for information about how to import and export Favorites Note that when you import Favorites there will be no feedback that the import has completed Rather you will have to look at the Favorites to see that they have been imported e ITP versions 2 5 and later do not support ISDN numbers If there are sites in Favorites that only have ISDN addresses those sites will not appear on the Polycom Touch Control T
116. otocol Audio Settings User Name Polycom Touch Control Password LAN Properties Conference Layout Global Services Conference Profile Name Directory Servers SNMP Local System Addresses Management Servers Codec 1 Provisioning Service Calendaring Service Codec 2 Account Validation Codec 3 My Information Codec 4 Conference Server gt Tools Vv 172 25 130 21 80 HTTP SUPPORT E Continuous presence v RPX_layout_test 172 25 150 190 172 25 150 191 172 25 150 192 Result of last RMX connection attempt Success Figure 8 2 HDX Web UI RMX Settings Screen b In the Server Address field enter the IP address and port for the Polycom RMX c Inthe User Name field enter the user name The Polycom RMX administrator will provide you with the user name d Inthe Password field select the Password check box the first time you perform the configuration You can then enter the RMX password The Polycom RMX administrator will provide you with the password Polycom Inc Enabling User Initiated Multipoint Conferences e Inthe Conference Layout field select either Continuous presence or Voice activated switching Selecting Continuous presence will result in a Room Continuous Presence conference selecting Voice activated switching will result ina VARS conference as described in the Configuring the MLA for Automatic Layout Mode section on page 8 2 f Inthe Conference Profile Name
117. ou registered then you did not register those codecs properly b Repeat step 6 a for the Secondary codec and then for the remaining codecs in the room if any Be sure to add the codecs in the correct order 7 Click Ok The new room appears in the list For more information about creating rooms using the CMA system refer to the Polycom CMA System Operations Guide Creating Groups and Associating Members Using the CMA System Creating groups in the Polycom CMA system makes it easier for users to find other users in the directory especially when the directory is large If you added new ITP rooms as described in the previous section you may wish to create new groups for these rooms or you may wish to add the ITP rooms to existing groups Polycom Inc 6 5 Polycom Immersive Telepresence ITP Administrator s Guide To use the CMA system to create groups and associate members you must be logged in to the CMA system as an administrator Therefore you may have to ask the CMA administrator to perform this procedure for you When you add or remove groups in the CMA system the changes may not be reflected in the HDX web UI for up to one hour The HDX system queries the CMA system every sixty minutes to refresh the list of groups On the Polycom Touch Control or the Crestron Touch Panel however the list of groups will be updated whenever the user performs an action that refreshes the screen such as switching from the Home sc
118. painting pad until the pad is lightly moistened Move the pad in the direction of the profiles You must clean the whole screen otherwise a difference between the treated and untreated areas will appear Wipe the screens dry with a dry painting pad working in the same direction as you used for cleaning them If the pad becomes too wet wipe it with water absorbent paper It is important that you completely dry the screens after cleaning them You can also use a hair dryer to dry the screens but you must set it on the lowest setting and hold it at a proper distance from the screens Never use cleaning agents with solvents as these may destroy the screens Never rub hard or persistently on the screens This will cause deformations in the surface which will appear as stains and may also mis align the cameras OTX Gently wipe the screens with a very soft lint free cloth microfiber is recommended and a liquid cleaning solution that contains water vinegar and water or isopropyl alcohol such as Monster screen cleaner Spray the liquid cleaning solution directly on the cloth and clean in a circular motion Do not use cleaners that contain acetone ethyl alcohol ethyl acid ammonia or methyl chloride TPX To clean the screens Gently wipe the screens with Monster screen cleaner or CleanDr screen cleaner and a micro fiber cloth Do not use tissue or any other type of cloth The surface of the screens is easily scratched so do
119. r or you register with a gatekeeper other than the CMA system the codecs in that room will not be automatically added to the global directory If you do not use the CMA system as the gatekeeper but you want to use the CMA system for global directory services you will need to add all of the codecs manually using the CMA web UI Whether or not you register with the CMA system users can still have access to the CMA directory when using the Polycom Touch Control or the Crestron Touch Panel To register the ITP rooms with the H 323 gatekeeper 1 Log into the Polycom HDX web UI Polycom Immersive Telepresence ITP Administrator s Guide 2 Goto Admin Settings gt Network gt IP Network 3 Fill in the fields in the H 323 Settings section of the screen Be sure to Select Specify in the Use Gatekeeper field Enter the gatekeeper IP address in the Primary Gatekeeper IP Address field gt General Settings y Network IP Network Telephony Call Preference Network Dialing Call Speeds Monitors Cameras Audio Settings Polycom Touch Control LAN Properties gt Global Services Tools 4 N Place a Call I iO Admin Settings 4 2 Diagnostics Configure the n place and receive calls using IP on your LAN or WAN IP Network Update H 323 Settings Enable IP H 323 v Display H 323 Extension O H 323 Name flamingo H 323 Extension E 164 1246540010 Use Gatekeeper Specify Authentication O Current Gatekeeper IP
120. ral Settings gt Speed Dial If needed click the Speed Dial group Click Add from Directory If needed navigate to the entry that you want to add to the group for example if the entry is in the enterprise directory click Polycom Directory 5 Click the entry you want to add to the Speed Dial group You can select single sites groups and Virtual Meeting Room sites t gt Diagnostics Speed Dial General Settings System Settings Home Screen Settings gt Security Speed Dial Location Date and Time Serial Port Options gt Software Update gt Network Monitors Cameras Audio Settings Polycom Touch Control LAN Properties Global Services Tools Speed Dial Call SimbaLab Speed Dial XY HDX InterOp200 Evergreen TPX Support408 Single Touch MP Inter4001MB Inter4004MB TestGroup MM200 Gomes India SimulationLe fty SimulationRighty Bridge Avkit2MB v Entries 24 Add from Directory Change Speed Dial Order The call has ended Name Localized Name O Suits OBB OH O pycckn O fati O RPK IP Address Extension Call Quality SIP Address Call Quality ISDN Number Call Quality Phone Number Mobile Number Email Figure 7 5 HDX Web UI Speed Dial Screen 7 17 Polycom Immersive Telepresence ITP Administrator s Guide 7 18 6 Click Add Note that the Add button includes the entry name For example if the entr
121. rect password for the Primary codec For more information refer to page 3 3 No onsite support is required Polycom Inc Installing and Using the Polycom Telepresence Tool Is onsite To perform this support task Do this required Use the address gt gt Refer to Using the Telepresence Tool Address No onsite book Book on page 4 13 support is required Use the HDX gt gt Refer to Using the HDX Directory Downgrade Tool No onsite Directory on page 4 15 support is Downgrade tool required View the log gt gt Click View Log No onsite support is required View the 1 Click the icon on the title bar to view the System No onsite Telepresence Tool menu support is version number 2 Select About Telepresence Tool to view the required About dialog box Verify the display Select the Display tab Onsite support alignment 2 Follow the procedures for verifying the display is required OTX TPX and alignment in the Polycom OTX or TPX Installation ATX systems Guide or the ATX Integrator s Guide Verify the Select the Audio tab Onsite support microphone and speaker audio 2 Follow the procedures for verifying the microphone and speaker audio in the Polycom RPX OTX or TPX Installation Guide or the ATX Integrator s Guide is required Using the Telepresence Tool Address Book Polycom Inc The Telepresence Tool address book enables VNOC personnel Polycom authorized technicia
122. reen to another screen To create groups and associate members using the CMA system 1 Log into the Polycom CMA web UI 2 Goto User gt Groups 3 On the Groups page click Add Local Group 4 Complete the General Info section of the Add Local Group dialog box a b In the Group Name field enter a meaningful and unique group name In the Description field enter a more complete description of the group s purpose Select the Directory Viewable check box to indicate that the group should be displayed in the directory In the Provisioning Profile field leave the default setting as none Provisioning is not supported with Polycom ITP 5 Click Group Members No action is required on the Associated Roles tab 6 Complete the Group Members section of the Add Local Group dialog box a In the Search Available Members field search for the members that you want to add to this local group Keep in mind that group members can either be rooms or users and users are typically single endpoints Therefore in the Search Available Members field you can specify a room name or a user name b Inthe Search Results section highlight a member in the Search Results box and then click the right arrow button to move the member to the Group Members list c Repeat step 6 b for the remaining members of the group The order in which you add the members to the group is not significant 7 Click Ok The group appears in the Groups list
123. rfaces dry after cleaning For information on how to clean the RPX and TPX tables see the Simulated wood furniture vinyl covered MDF row in this table 9 27 Polycom Immersive Telepresence ITP Administrator s Guide 9 28 Polycom Inc Index Symbols pup file 1 2 spz file 1 10 vtz file 2 3 Numerics 1080p30 selecting as video format preference 3 8 720p60 selecting as video format preference 3 8 A acoustic panels cleaning 9 23 address book Telepresence Tool 4 13 Admin screen accessing with Touch Control 9 15 accessing with Touch Panel 9 17 using with Touch Control or Touch Panel 9 18 AfterHours field in System_Config ini file 3 4 ATX selecting control device with Telepresence Tool 4 8 selecting video format with Telepresence Tool 4 3 showing or hiding splash screen 4 8 upgrading software for 1 1 Audio Speed Dial button for Help Desk 7 11 7 16 audio verifying with Telepresence Tool 4 13 automatic layout mode 8 2 auxiliary content button adding a label to 3 9 bulbs replacing OTX 9 22 replacing RPX 9 22 Polycom Inc Index C calendaringSee Polycom Conferencing for Microsoft Outlook call rate See call speed call speed changing on Admin screen 9 19 defaults based on codec type 4 9 setting on HDX Call Preference screen 4 9 setting on New Contact screen with Touch Control 7 6 7 7 7 14 setting on New Contact screen with Touch Panel 7 13 setting when importing System_Config ini
124. rform the steps in this section to add the Help Desk number to the local directory When configuring the local directory entries you can configure both single site entries and multiple site entries If another HDX system has many of the local directory entries that you need you can import the local directory from that HDX system Refer to the Administrator s Guide for Polycom HDX Systems for information about how to import and export local directories Note that when you import the local directory there will be no feedback that the import has completed Rather you will have to look at the local directory to see that the entries have been imported local or global directory that only have ISDN addresses those sites will not appear on the Touch Panel Therefore you should not create local directory entries or speed dial entries for ISDN only systems ITP versions 2 5 and later do not support ISDN numbers If there are sites in the Polycom Inc 7 11 Polycom Immersive Telepresence ITP Administrator s Guide 7 12 Keep the following maximum values in mind when adding new directory entries Local Directory Maximum Supported Number of local directory entries 100 Number of groups 10 Number of codecs in a group 24 Configuring the Help Desk Number To configure the Help Desk number 1 Log into the Polycom HDX web UI Go to Place a Call gt Directory Click Favorites Click Create Contact a Aa
125. rs 1600 hours Panasonic XGA Panasonic ET LAD40 3000 hours 2000 hours 4000 or ET LAD40W Delta VW 7008 Special lamp 6000 hours 4000 hours or assembly sold by Delta VW 7028 Polycom only Polycom part number 1530 29756 001 To check the projector lamp hours when you are not at the ITP site 1 Open the Toolbox application and select the Text Console icon 2 Atthe prompt enter userprogcmd projector lamp report A list of the lamp hours used for each lamp will appear onscreen To check the projector lamp hours when you are at the ITP site 1 On the Admin screen touch the Service button to enable the IR for the projector remote control Using the projector remote control press the Menu button Use the down arrow to select SYSTEM STATUS and press Enter A list of the lamp hours used for each lamp will appear onscreen 4 On the Admin screen touch the Service button again to disable the IR for the projector remote control 9 21 Polycom Immersive Telepresence ITP Administrator s Guide RPX Ceiling Cloud Light Bulbs Polycom recommends replacing the RPX ceiling cloud light bulbs once a year This recommendation is based on leaving the lights on continuously Customers must obtain their own replacement bulbs These bulbs can be installed by the customer s electrician The following table lists information about the light bulbs for each RPX version
126. rs DBR Speed Dial ini File to Import C Documents and Settings gdunlap Desktop N IP ddress of System to Update 172 25 150 84 Start Import User Name of System to Update Password of System to Update Progress Import Log 09 23 24 977 Audio Entry 1 Name Front desk1 09 23 24 977 Audio Entry 1 Tel 19782925000 09 23 24 977 Audio Entry 2 Name Front desk2 09 23 24 977 Audio Entry 2 Tel 19782925000 09 23 24 977 Audio Entry 3 Name Front desk3 09 23 24 977 Audio Entry 3 Tel 19782925000 09 23 24 993 Audio Entry 4 Name Front desk4 09 23 25 009 Audio Entry 4 Tel 19782925000 09 23 25 009 Importing Local Directory entries 09 23 28 571 Speed Dial entries imported 09 23 28 571 18 Video speed dial entries imported 09 23 28 571 4 Audio speed dial entries imported 09 23 28 586 Import Task Accomplished Version 1 2 2 Figure 7 1 Telepresence Tool Import Speed Dial Numbers Dialog Box Besides importing the speed dial numbers into Favorites the Import Speed Dial Numbers function also sets the video call speeds based on the contents of the System_Config ini file For each video speed dial entry e If the call speed has been specified in the System_Config ini file the specified call speed is used e Ifno call speed has been specified in the System_Config ini file a speed based on the model of the HDX codec is used For HDX 9004 codecs the call speed is set to 4 Mbps 4096 F
127. s entering Follow this format For example IP lt IP address for Primary 172 25 100 101 172 25 100 102 addresses codec gt lt IP address2 gt 172 25 100 103 172 25 100 104 lt IP address3 gt lt IP address4 gt H 323 extensions codec gt lt Extension2 gt lt Extension for Primary 25567325568 25569 25570 lt Extension3 gt lt Exten sion4 gt Gatekeeper lt Gatekeeper IP Address gt 172 25 100 200 25567 25568 H 323 lt Extension for 25569325570 extensions Primary Codec gt lt Exten sion2 gt lt Extension3 gt lt Extension4 gt In the Call Quality field set the call speed for the site You can either select one of the video call speeds from the drop down list or you can select Auto If you select a call speed that speed will be used for all calls for this site If you select Auto the preferred call speed set in the HDX Call Preferences screen will be used For more information about setting the call speed see the note on page 4 9 Leave the ISDN Number and ISDN Call Quality fields blank ITP systems do not support ISDN Polycom Inc Polycom Inc 7 Managing Favorites and the Local Directory Click Save The HDX web UI will display all of the ITP room s codecs However on the Polycom Touch Control UI the room will appear as a single Favorite For more information about configuring local directory entries on the HDX system r
128. s with a Polycom Touch Control as well as how to load the Touch Panel software and upgrade the Touch Panel firmware for ITP sites with a Crestron Touch Panel supplied by Polycom Ifthe ITP site has a Polycom Touch Control refer to the following section e Ifthe ITP site has a Crestron Touch Panel refer to the Loading the Crestron Touch Panel Software and Firmware section on page 2 2 Loading the Polycom Touch Control Operating System and Software If your ITP system has a Polycom Touch Control refer to the steps in this section for information about how to use a USB storage device to load the Polycom Touch Control operating system and Polycom Touch Control software To determine which Polycom Touch Control operating system version and Polycom Touch Control software that should be installed on the system refer to the Release Notes for your system version To load the Polycom Touch Control operating system and software 1 Using a standard Windows zip utility extract all contents from pol ycom venus HDXCtr1 x x x xx Zip and polycom venus platform x x x xx zip to the root directory of a USB storage device When extracting multiple distribution packages to the USB drive a pop up message might appear asking if you want to overwrite certain files that already exist Select Yes to All Polycom Immersive Telepresence ITP Administrator s Guide 2 Connect the USB device to the side of the Polycom Touch Control 3 From the
129. system version Crestron Toolbox test ctw System Info Vineyard TP DER p faai view Tools Window Help System Info Functions CLET EELEE ENEE EFA 2 Refresh F5 Status Retrieval Complete Product Info x E Display Project Cevice Name TPS 3000 No project loaded Version 3 001 0013 Category Touchpan E Device IDs Cresnet ID 03 Touch Settable ID O02CD548 Serial Number 2938280 E intemal Memory Usage 0 bytes of 7168 0 KB used No Errors Have been Logged T E Eror Log Program N A SPLUS N A Web Pages N A Display List 0 bytes Reclaimable 0 bytes E Firmware Capabilities E Serial P TOURER Serial Com Spec 115200 n 8 1 SIMPL NOT SUPPORTED XON XOFF OFF SIMPL NOT SUPPORTED F RTS CTS OFF DisplayList Level 2 E Hardware Info Web Server NOT SUPPORTED Current Hardware Configuration Panel ID TPS 3000 Video Board PRESENT LCD Screen Type 6 Inch Panel Style TILT 8 af Vineyard TP X aj ad Connected tep 172 25 150 63 cresnet 03 Figure 2 3 Version Field on Toolbox System Info Screen 2 4 Polycom Inc Loading the Polycom Touch Control or Crestron Touch Panel Software Downloading the Touch Panel Firmware If you do not have the correct firmware version installed on the Touch Panel you must upgrade it as described in this section To download the Touch Panel firmware 1 Open the Toolbox application and select the System Info icon 2 On the System Info screen select the addr
130. system may have been shipped with the correct version of HDX and Polycom Touch Control software loaded Check your software versions against the versions listed in the Release Notes for your ITP system model If you already have the correct version loaded you simply need to perform step 9 and steps 11 through 14 on page 1 3 The HDX software that you must download for ATX SDK Software Developer s Kit version 2 0 or earlier and ATX 300 with the non customizable Polycom GUI version 2 7 or earlier is not the same Therefore you must ensure that you download the correct HDX software for your particular ATX model and version For more information about upgrading the HDX software for the ATX refer to the Polycom ATX 300 Integrator s Guide and the Polycom ATX Release Notes When you upgrade to HDX software version 3 0 or later the directory entries are converted to a new format If you ever have to revert to an HDX software version earlier than version 3 0 you must use the Polycom Telepresence Tool HDX Directory Downgrade tool to revert the entries to the format that existed prior to version 3 0 This will enable the directory 1 1 Polycom Immersive Telepresence ITP Administrator s Guide 1 2 entries to work correctly For more information about the HDX Directory Downgrade tool refer to the Using the HDX Directory Downgrade Tool section on page 4 15 To upgrade the Polycom HDX software loaded and no upgrade is required you
131. tart the update For more information about the HDX software refer to the Polycom HDX documentation Polycom Inc Upgrading the HDX Software and Configuring the System Controller 9 Ifyou have an ATX SDK or you are using the Polycom Touch Control do the following a When the codec has finished rebooting go to Admin Settings gt General Settings gt Options in the web UI b Enter the option key code in the Key field The option key enables the options that are required for Immersive Telepresence c Click Update 10 Repeat steps 3 through 9 for the remaining codecs 11 Go to Admin Settings gt General Settings gt Security gt Security Settings 12 If the Enable Sessions List check box appears on the screen clear the check mark from the check box 13 Click Update 14 Repeat steps 11 through 13 for the remaining codecs Setting the Date and Time Polycom Inc You must set the correct date and time in order for the calendaring feature and the sleep timer settings to work properly For more information about calendaring see the Enabling Polycom Conferencing for Microsoft Outlook section on page 8 4 For more information about setting the sleep timers in the System_Config ini file see the Editing the System_Config ini File section on page 3 1 To set the date and time 1 Log into the Polycom HDX web UI 2 Go to Admin Settings gt General Settings gt Date and Time 3 Inthe Time Server field select Auto or M
132. the VideoFormatPreference setting for a particular call by using the 720p60 and 1080p30 buttons on the Admin screen prior to placing the call If however the System Controller is rebooted the video format preference will revert to the setting specified in the System_Config ini file or if nothing is specified in the file 1080p30 will be used To enable this option for 1080p30 enter VideoFormatPreference 1080p30 in the Options section of the System_Config ini file To enable this option for 720p60 enter VideoFormatPreference 720p60 in the Options section of the System_Config ini file Enabling the Document Camera 3 8 This optional feature is available with Polycom Touch Crestron Touch ITP Solution Control Panel RPX Y Y OTX TPX Y ATX 300 with the non customizable Polycom GUI If the ITP system includes an optional document camera you can select one of the following e For rooms with a WolfVision integrated document camera add the UseIntegratedDocCam parameter to the System_Config ini file When this parameter is included in the ini file the Polycom Touch Control or Touch Panel user interface displays the document camera controls These controls enable users to use the document camera to zoom in or out focus and take snapshots To enable this option enter UseIntegratedDocCam 1 in the Options section of the System_Config ini file Polycom Inc Selecting the Doc
133. ther 220V ASQ1000 L840 4000K Regions Japan Zumtobel VAERO ZA 99700 54W T5 HO 4000K Caring for the Room Follow these guidelines to help you properly care for the ITP room e Donotallow anyone other than Polycom authorized technicians access to the RPX OTX TPX or ATX electronics the RPX dark room or the cabling e Administrators Polycom authorized technicians and Polycom certified product installers not users can power on and power off the equipment in the room If a building loses power all of the equipment will automatically power back on when power to the building is restored When the power on process is complete the Start screen appears on the Polycom Touch Control If the equipment does not power on normally the administrator technician or installer must restart the system properly e To clean the components in the room refer to the this table Component Recommended Cleaning Procedure Acoustic panels OTX If the acoustic panel fabric becomes soiled gently rub the affected areas with a clean lint free cloth and warm soapy water Test all cleaning procedures on a small inconspicuous area Do not immerse the panels in water Do not rub wet ink as this may cause smudging Polycom Inc 9 23 Polycom Immersive Telepresence ITP Administrator s Guide Component Recommended Cleaning Procedure Cameras RPX Do not clean the cameras which are located in the
134. tiated Multipoint Conferences 2 Configure Polycom HDX system calendaring settings You must configure calendaring settings for the Primary HDX codec in the ITP room When configuring these settings for the Primary HDX codec you need to specify the Room Mailbox and the Active Directory user name for the service account that manages the mailbox For more information about how to perform this step refer to the Configure Polycom HDX System Calendaring Settings section in the Polycom Unified Communications Deployment Guide for Microsoft Environments This guide is available at http support polycom com PolycomService support us support str ategic_partner_solutions microsoft_software_download html You can also refer to the Administrator s Guide for Polycom HDX Systems for additional information about configuring HDX settings If the ITP system is not registered with calendaring services and you choose to register it by selecting the Register with Calendaring Services check box on the HDX web UI Calendaring Service screen you must reboot the System Controller in order to enable the calendar features on the Polycom Touch Control or on the Crestron Touch Panel Enabling Meeting Composer and Group Dialing or Multipoint Speed Dialing Polycom Inc In order to enable Meeting Composer and either group dialing for ITP sites with a Polycom Touch Control or Multipoint Speed Dial for ITP sites with a Crestron Touch Panel Ensure that
135. tive For the Polycom Touch Control you may want to transfer the logs to a USB storage device before the log threshold is reached Accessing the HDX Logs To access the HDX logs 1 Log into the Polycom HDX web UI 2 Go to Diagnostics gt System Log gt Download Logs 3 Click Download support information package 4 Select Save and select the directory where you want to save the log files Accessing the RMX Logs Only users who are logged in as administrators are allowed access to the RMX logs To access the RMX logs 1 Log into the Polycom RMX web UI as an administrator 2 Goto Administration gt Tools gt Logger Diagnostics Files 3 On the Logger Diagnostics File screen highlight the logs that you want You can use the date and time stamp to quickly find the needed logs Click Browse to select the directory where you want to save the log files Click Retrieve Files Accessing the Polycom Touch Control Logs You can transfer the Polycom Touch Control logs to an external USB storage device To access the Polycom Touch Control logs 1 Ensure that a USB device is connected to the USB port on the right side of the Polycom Touch Control Polycom Inc Maintaining the ITP Room 2 Touch kad Administration on page 3 of the Polycom Touch Control Home n 3 Enter the Admin ID and password The default Admin ID is admin The default password is 456 4 Under Security select Transfer Touch Control Logs to USB Device
136. to Ifyou select a call speed that speed will be used for all calls for this site If you select Auto the preferred call speed set in the HDX Call Preferences screen will be used For more information about setting the call speed see the note on page 4 9 c Leave the ISDN Number and ISDN Call Quality fields blank ITP systems do not support ISDN Click Save For more information about configuring local directory entries on the HDX system refer to the Administrator s Guide for Polycom HDX Systems To configure single site entries in Favorites for ITP sites 1 a Aa WO N Log into the Polycom HDX web UI Go to Place a Call gt Directory Click Favorites Click Create Contact Fill in the fields on the New Contact screen shown in Figure 7 2 a Inthe Name field enter the name Polycom Inc Managing Favorites and the Local Directory b Enter the IP address or H 323 extension for each codec in the IP Address field Delimit each IP address or extension with a semicolon Note that even if you are entering extensions you must use the IP address field rather than the Extension field The following table provides examples of how to enter the IP addresses or extensions If you are entering Follow this format For example IP addresses lt IP address for Primary codec gt lt IP address2 gt lt IP address3 gt lt IP address4 gt 172 25 100 101 172 25 100 102 172 25 1
137. twork Camera Live View Setup Help Basic TCP IP Settings 2 Network Settings View current network settings View IPv4 Address Configuration M Enable 1pv4 Obtain IP address via DHCP Use the following IP address IP address Test Subnet mask Default router IPv6 Address Configuration I Enable 1Pv6 Services M Enable ARP Ping setting of IP Address Options for notification of IP address change Settings AXIS Internet Dynamic DNS Service Settings Save Reset See also the advanced TCP IP settings Figure 9 1 AXIS 209MFD Security Camera Basic Configuration Screen Polycom Inc Polycom Inc Maintaining the ITP Room 7 Set the maximum bandwidth to 256 Kbps as follows a Click the Setup tab at the top right of the web UI to enter the configuration utility b Go to System Options gt Network gt TCP IP gt Advanced c Set the maximum bandwidth at the bottom of the Advanced menu 8 Use the camera s default configuration settings Video format MJPEG Resolution 640x480 Although steps 7 and 8 specify particular settings the Axis 209MFD can support higher bandwidth as well as higher resolution images up to 1280x1024 VNOC operators may choose to leverage some of these features as needed but they should ensure that there is sufficient bandwidth provisioned to accommodate the additional requirements To use the security camera at RPX sites using version 2 0 or later 1
138. ument Camera or the PC as the Content Source Adding a Label to the Auxiliary Content Button Polycom Inc Configuring System Parameters with the System_Config ini File e For rooms with other document cameras add the UseAuxContentInput parameter to the Options section of the System_Config ini file To enable this option enter UseAuxContentInput 1 in the Options section of the System_Config ini file This optional feature is available with Polycom Touch Crestron Touch ITP Solution Control Panel RPX Y Y OTX TPX ATX 300 with the non customizable Polycom GUI RPX rooms may have a document camera as an auxiliary content source or they may have a PC You must indicate which one each particular room has by adding the AuxContentSourceType parameter to the System_Config ini file If the RPX room has a document camera enter AuxContentSourceType DocCam in the Options section of the System_Config ini file If the RPX room has a PC enter AuxContentSourceType PC in the Options section of the System_Config ini file This optional feature is available with Polycom Touch Crestron Touch ITP Solution Control Panel RPX Y OTX TPX Y ATX 300 with the non customizable Polycom GUI 3 9 Polycom Immersive Telepresence ITP Administrator s Guide If you want a label to appear on the auxiliary content button on the Touch Pa
139. ur integrator chose to include Polycom Immersive Telepresence ITP Administrator s Guide Prerequisites To perform the tasks in this guide you should have prior knowledge and experience with e Polycom Immersive Telepresence solutions e Polycom HDX systems In addition depending on your configuration you may also need to be familiar with e Polycom RMX hardware models 2000 and higher with the Telepresence option enabled refer to the Polycom Immersive Telepresence Deployment Guide for specific hardware model and software version compatibility e Polycom Multipoint Layout Application needed for use with the RMX conference platform e Polycom Converged Management Application CMA Related Documentation For additional information refer to these related Polycom documents ITP documentation Polycom Immersive Telepresence Deployment Guide Polycom ITP User s Guide Polycom ITP Quick Reference Polycom ATX 300 Integrator s Guide Polycom Multipoint Layout Application MLA User Guide Polycom Telepresence Solutions Network Requirements e HDX documentation Administrator s Guide for Polycom HDX Systems Installing Polycom HDX Software and Options e RMX documentation Polycom RMX Administrator s Guide e CMA documentation Polycom CMA System Operations Guide System Administrator Guide for the Polycom Conferencing Add in for Microsoft Outlook Polycom Unified Communications Deployment Guide for Microsoft
140. ures for matching the cameras in the Polycom RPX OTX or TPX Installation Guide or the ATX Integrator s Guide Onsite support is required Take snapshots of the view from the cameras For OTX TPX and ATX 300 systems 1 Telnet to the Primary codec port 23 or port 24 and send the following command screencontrol enable all 2 Repeat the previous step for the remaining codecs 3 Point the HDX remote control at the cameras and press the Home button to bring up the HDX UI on all of the displays and then do the following a Goto System gt Admin Settings b Enter the user ID and password if needed and click Next c Go to General Settings gt Security gt Security Settings Click Next twice Select the Allow Video Display on Web check box 6 Click Tools on the Telepresence Tool main screen 7 Select Video Snapshot The Save As dialog box appears 8 Select the directory where you want to save the jpg images 9 Return to the HDX UI and clear the Allow Video Display on Web check box 10 Reboot the System Controller Onsite support is required 4 11 Polycom Immersive Telepresence ITP Administrator s Guide 4 12 To perform this task Do this Is onsite support required Take snapshots of the view from the cameras continued For RPX systems 10 11 Telnet to the Primary codec port 23 or port 24 and send the following command screencontro
141. us Bae ees RA 4 6 Telepresence Tool HDX Optional Configuration Dialog Box Suite Configuration Field 0 0 000000 4 7 Telepresence Tool HDX Optional Configuration Dialog Box Control Device Field for RPX OTX and TPX 00 4 8 Telepresence Tool HDX Optional Configuration Dialog Box Control Device Field for ATX 0 0 0 0 4 9 Telepresence Tool Main Screen Address Book Drop Down 4 14 Telepresence Tool Main Screen Address Book Dialog Box 4 15 Telepresence Tool HDX Directory Downgrade Tool Dialog Box 4 16 xi Polycom Immersive Telepresence ITP Administrator s Guide xii Figure 5 1 Figure 5 2 Figure 5 3 Figure 5 4 Figure 5 5 Figure 6 1 Figure 6 2 Figure 7 1 Figure 7 2 Figure 7 3 Figure 7 4 Figure 7 5 Figure 8 1 Figure 8 2 Figure 9 1 Figure 9 2 Figure 9 3 Figure 9 4 Figure 9 5 Figure 9 6 HDX Web UI Polycom Touch Control Screen Unpaired 5 2 Polycom Touch Control Device List 0 00 5 3 HDX Web UI Polycom Touch Control Screen Paired 5 4 Polycom Touch Control Connect to Device Screen 5 5 Polycom Touch Control Pairing Congratulations Screen 5 5 HDX Web UI IP Network Screen 00 eee eee eee eee 6 2 HDX Web UI LDAP Screen 0 eee 6 3 Telepresence Tool Import Speed Dial Numbers Dialog Box 7 3 HDX Web UI New Contact Screen 0 000 00 eee eee 7 5 Telepresence Too
142. ware Version 1 11 Downloading the System Controller Firmware 1 12 2 Loading the Polycom Touch Control or Crestron Touch Panel Software Loading the Polycom Touch Control Operating System and Software 2 1 Loading the Crestron Touch Panel Software and Firmware 2 2 Loading the Touch Panel Software 0000 2 2 Upgrading the Touch Panel Firmware 000 2 4 Confirming the Touch Panel Firmware Version 2 4 Downloading the Touch Panel Firmware 2 5 3 Configuring System Parameters with the System_Config ini File Editing the System_Config ini File 6 cece eee eee 3 1 Downloading the System_Config ini File onto the System Controller 3 5 Enabling Optional Features 0 6 c cece cece eens 3 6 Selecting the Enhanced or the Classic User Interface 3 6 Selecting the Video Format Preference 0000 eee 3 7 Enabling the Document Camera 6 66 e cette 3 8 Selecting the Document Camera or the PC as the Content Source 3 9 Adding a Label to the Auxiliary Content Button 3 9 Viewing Content on the Displays When Not ina Call 3 10 Enabling or Disabling the Lifts for the Tabletop Content Monitors 3 11 Automatically Lifting the Tabletop Content Monitors 3 11 Disabling Dimming on TPX LG Displays 0 06 3 12 Enabling Close Up or Wide Shot Camera Vi
143. y also depends on which displays are used with the system Enable the IR for the projectors so that the projector remote controls can be used to service or configure the projectors RPX systems only with the Polycom Touch Control or the Crestron Touch Panel Change the call speeds Entering a call speed on the Admin screen will force the system to override the preferred call speed set in the HDX Call Preferences screen and use the one specified here For more information about setting the call speed see the note on page 4 9 Specify either 720p60 or 1080p30 as the video format preference Place an internal loopback call Hang up the current call Raise or lower the OTX tabletop content monitors OTX systems only with the Polycom Touch Control or the Crestron Touch Panel To access OTX content monitor controls with the Touch Panel touch Se on the Touch Panel Start screen for five seconds In addition you can use the Crestron Touch Panel Admin screen to view the following system information With the Polycom Touch Control you can view the system information by touching m System on page 2 of the Polycom Touch Control Home screen View the IP address system name model and software version for each codec View the call statistics including the call speed and format View the IP address for the System Controller View the software version for the System Controller View the software version for the Touch Panel Using T
144. y name is Andover the Add button will display Add Andover The entry appears at the bottom of the Speed Dial list on the Speed Dial screen For information about how to move the entry to another position on the list refer to the following section Changing the Order of Speed Dial Buttons Repeat steps 3 through 6 for each entry you want to add to the Speed Dial group If you want to create a Speed Dial button for an ITP room you must repeat steps 3 through 6 for each codec in the room The HDX web UI Speed Dial screen will display all of the room s codecs however on the Touch Panel UL the room will appear as a single entry If you add enterprise directory sites to the Speed Dial group the naming convention is slightly different the Primary codec will not be numbered and the name will include the suffix HDX For example a room with the base name Support would appear in the enterprise directory as Support HDX Support HDX2 Support HDX3 and Support HDX4 Changing the Order of Speed Dial Buttons The order in which the Speed Dial entries appear on the HDX web UI Speed Dial screen is the order in which the Speed Dial buttons will appear on the Touch Panel Therefore you should check that the order of the entries on the Speed Dial screen is correct For example for sites with multiple codecs such as Support HDX Support HDX2 Support HDX3 and Support HDX4 it is good practice to keep the codecs together To chang
145. ycom Inc To use the user initiated multipoint conferencing features you must configure aconference profile on each of the Polycom RMX conference platforms that are used for user initiated conferences Typically this is done by the administrator therefore you may have to ask the administrator to perform this procedure for you 8 3 Polycom Immersive Telepresence ITP Administrator s Guide For complete information about supported conference profiles for telepresence refer to the Polycom Immersive Telepresence Deployment Guide For complete information about configuring the Polycom RMX refer to the RMX Administrator s Guide When configuring the Polycom RMX note that MPM MPM and MPMx hardware support telepresence conference profiles Enabling Polycom Conferencing for Microsoft Outlook 8 4 Polycom Conferencing for Microsoft Outlook enables ITP system users to use the calendar feature on the Polycom Touch Control or on the Crestron Touch Panel This feature is available only If the ITP system can connect to the Microsoft Exchange Server 2007 If the Enhanced UI is being used for Touch Panel sites only Polycom Implementation and Maintenance services provide support for Polycom solution components only Additional services for supported third party Unified Communications UC environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners to help customers succ

Polycom Immersive Telepresence (ITP) Administrator`s Guide

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