Home

Bug Reporting System - User Manual

1. Create User Brazil DH 1000 Sao Paolo Mo state 23 Vulaz Figure 2 15 Define user personal information Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 73 BUGReporting Dis ystem User manual InnovationAcademy ae 2 7 2 Define user application roles Next you have to define the roles the user will have in the Bug Reporting application You choose the application Bug Reporting and then the application roles are enabled for choosing Choose the roles and click the Next button New User Next Applications amp Roles Applications Roles Fl company Administrator Y Manager Y Bug Reporting System Y Developer E customer Administrator E Customer Figure 2 16 Application roles 2 7 3 Define user project roles This 1s the next step of the new user definition At this point you have to choose project roles The available roles are the roles selected at the previous step If the role includes working with the project modules then choose the modules that the user will be responsible for This step is shown in the next figure New User Next Projects amp Modules Bug Reporting System Projects Roles Modules Y Modulet El Module 5 Y Mmodulez El Test Si Developer W BRS W Module 3 C Test U Manager El Module 4 Select All Deselect All Figure 2 17 Project roles 2 8 Edit user The edit user functionality is similar to add new user Fi
2. Innovation Academy CEO Branko Djurovic Contact Branko Djurovic Contact person is different Fl Address is different Email info iacademy mk Country Macedonia Zip 1000 City Skopje State No state Address Arhimedova bb 60 Phone 023176068 Fax 023154564 Web site http www_iacademy mk si Logo jaa No file chosen Software development and education company Description Save Figure 2 25 Edit company details Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 79
3. User Manual For Bug Reporting System Business to business Web application for reporting and management of bugs CONFIDENTIAL BUGReporting ZE E InnovationAcademy Innovation Academy Version 2 1 18 12 2010 BUGReporting Osystem User manual be iet InnovationAcademy Table of Contents RKEFERENCE MANUA EE 10 L USER Gr UTD ED prerii EEEE EO aN ESS 10 1 1 RETO e A ss ee EEA ens tiaatecet tens 10 1 2 Ve CUM up OW A o A 10 1 3 Setting up versions modules and problem solvers n sssseoeensssssssssoeeeessssssseerrssssssseeresrsssssse 11 1 4 settine up the testino side and CUSTOMIETS ege EENEG DESEN 12 1 5 PA AEE PP iw sasaueseedacs ainonsatecta tote E E E E 13 Ze ADMINISTRATION comisaria 15 Sc Resisterine for Bue Reporting Service e dedeegedeenheggeeeegedee gedeeft 15 2 2 AQUINO EN PON sai 19 23 o e AAA A Pe TE 19 2 4 ere 20 Se Eeer E 20 2 6 Manaj Pio EENEG 21 Zi PROC OA YA A O II ea asta scareeeancusiuss 22 3 MODULES ADMINISTRATION eros 24 3 1 PC a TS lee AMA e E E E ase 24 3 2 A SA E E E AEE A EE ET 24 3 3 ii E E E E E A 25 3 4 Adding and removing developers to a module ccccccccncooonnnccnnnnonononnnnnnnnnnnnnononanoncnnnnnnnnnnnos 25 3 5 Assigning and removing customers debuggers to a MOdUIE cece cccesseeeeeeeeeeeeaeeeaeeeeeees 26 4 APPEARANCE AND FUNCTIONALITY OF THE APPLICATION cccccccseeeeees 28 4 1 IR E OO AiO i espe AA conser oa 29 4 2 EE MES eT ee nO
4. 3 1 Searching a module All modules can be seen in the table in Module administration page Project modules Back Hew module Priority Name Users d a T E module 1 Alesandro Mancini Filip Cole WH 4 Tof1 k N Pagesize 10 DH Back New module Figure 3 1 Module administration page A desired project can be selected from the all projects list On the top of the table there is an ordering bar with two buttons that can be used to order the modules in the table in dependence of the name of the button Those are priority and module name button At the bottom left of the application there is a bar with navigation buttons shown in Figure 3 2 4 4 10f1 EIN Pagesize 10 Figure 3 2 Navigation bar The 7 button is used to go to the first page of the table button is used to go to the last 1 is used for going to the previous page and the button is Page size 10 e page in the table The button used to go to the next page The drop down list can be used to change the number of project per page in the table 3 2 Adding new module As it was explained earlier only the manager can add a new module When a user is logged as a manager by clicking the modules button he will be redirected to Modules administration page Figure 3 1 From there he can add new module by clicking the new module button Then he will be redirected to the New module page Figure 3 3 Innovation Academy Arhimedova bb reon 60 YES Incu
5. March 0 0 0 0 0 0 0 April 0 0 0 0 0 0 0 May 0 0 0 0 0 0 0 June 0 0 0 0 0 0 0 July 0 0 0 0 0 0 0 August 0 0 0 0 0 0 0 September 0 0 0 0 0 0 0 October 0 0 0 0 0 0 0 November 0 0 0 0 0 0 0 December 8 6 5 4 1 2 26 TOTAL 8 6 5 a 1 2 26 30 February April June August October December January March May July September November MMM Rejected y Closed Mk Resolved MN InProgress Pending MI New Figure 7 7 Annual report In all of the reports on the top of the table there is a navigation bar for going to previous current and next week month year accordingly In the control shown on Figure 7 21 a start and end date of interest for the report can be entered Then with the click of the button search the report will be generated From 2010 10 05 To 2010 12 31 Figure 7 8 Control for defining start and end date for report The last type of the report is the totals statistics shown in Figure 7 22 This report is a short table that gives the total bugs closed total time and the working hours Total closed bugs 1 Total Time 47 00 hours Working Hours 17 00 hours Figure 7 9 Totals table Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 56 User manual BUGReporting Y WO system AW InnovationAcademy Implementation procedure 1 General 1 1 Company registration The company representative enters the Fancy Innovations link There the application offer is shown as the following figure BU
6. Old fashion management approach allows each manager on whatever managerial level to manage effectively from 3 to 5 subordinates This clou Figure 1 1 Applications After choosing the Bug Reporting application by click on the logo the following figure 1s shown It shows the Bug Reporting application description Bug Reporting System Overview Bug Reporting System is leading cloud computing software solution in quality assurance and task management The usage is quick simple and easy as using e mail web client It allows organizations to collect track and assign bugs and tasks related to equipment purchase software development of a new product service launch beta testing or market research Since the software is realized as a Software As A Service cloud computing solution it is fully web based and is compatible with leading operating system platforms and browsers and can be accessed worldwide by any user allowing your organization to effectively manage and quickly respond to bugs tasks and user feedback The main benefit of a bug tracking system is to provide a clear centralized overview of development requests including the bugs as well as the improvements and their state The prioritized list of pending items often called backlog provides valuable input when defining the product roadmap or maybe just the next release In a corporate environment a bug tracking system may be used to generate reports on the productivity of pr
7. modules and roles SCCTION 2 0 ceeeeeeeeeeeeeeeeeeeeeeeeeeeees 41 LE NOW USER pace GUC 106 tonic cctpssdaceseseeseneee need 42 Figure 5 6 Edit and disable E 43 Piste o EdICUSEr Dase SOS tii 44 Lane RE A 46 BTU A AAA o 46 Seeerei 46 Figure 654 74 ll Status available CHOICES eegene 46 Figure 6 5 Filtering by Key word 47 Figure 6 6 Buttons for filtering Dy status 47 Ticare O ere 47 TOUS ee Ate e EE 4 Figure 0 9 Selecting Eegen 48 Fic re 6 10 Repor new DUMON ornato rocio 48 Figure 6 11 New ISSUE PATO vs rexsccnscscsessgeasaauniadanerecaneanvenceedeiageannaseiadeteiareeeaaesarebesemarmariadetecsiens 48 Foure o Fle upload do E 49 Lan ee EE DUO EE 50 Figure 6 14 Clarification button on edit bug page 51 Figure ee MEW Cla IC ACO ines dis eiciss 51 tun EE 52 Peier DUS SCs MOM DUO EE 32 Fig re 6 18 Add new SUC gesti n a a Eege SE Figure Ee E E 32 Figure 7 1 Statistics by bug status TODO d 53 Figure 7 2 Report statistics by bug module ooccccnccccnonooonccnnnnnnnnonnnonnnnnnnonononnnnnncncnnnnnnonnnnns 53 Figure 7 3 Statistics depending on the type Of bugs 54 ista EES 54 UN o A 55 A as ee 55 Liste 77 AMOO eebe 56 Figure 7 8 Control for defining start and end date for report 56 Eisture 220 eege 56 Eistre Medd PAC AU e EEN 57 Figure 1 2 Bug Reporting OVerviewW cccccccccccccceeeeeeeeseesessseseeeeeceeececeeeeesaaaaaasaaseseeeeeeeeeeeeeeees 57 Figure 1 3 Choose application to register TOP isso ea neniteni 58 Fi
8. name description logo link start and end date and they are editable If you want to save the made changes then click on Save button Otherwise click either on Back or Cancel button Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 71 BUGReportin User manual AR InnovationAcademy Edit Project save Mame E Insurance This is project about Description Developer logo Choose File No file chosen Developer link http e insurance com Fl customer is same Customer name IA Customer logo Choose File No file chosen Customer link http iacademk mk Start date 5 1 2011 End date 6 1 2011 Urgency Time working Name days Low Normal Priority levels E High E Urgent E Immediate Select All Deselect All save Figure 2 13 Edit project details 2 7 Define user You choose the Users button from the menu on the default page and then all the company users table is shown as in the following figure Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 72 User manual My Users Back New User All projects Name Surname d CTiName CT1Surname d cadmin2 Cadmin4 DN TestName TestSurName O Testn TestSN d IAMName IAMSurName d amp customerName CustomerSurName d Pano Gushev Boris Kocarov d ATName ATSurName d Di aname ASurName H 4 103 EH Pagesize 10 sl Back New User B
9. 24 2011 d cadmin2 Cadmin4 cadmin2 iacademy mk BRS EMM ES SA SB WFL 3 3 2011 d editor editor editor iacademy mk SB 5 19 2011 d O AMName AMSurName jamanager iacademy mk BRS EMM SB 4 8 2011 O Kristina Kolic kristina kolicdiacademy mk SB 5 19 2011 d pang Gushev pano gushev iacademy mk BRS EMM ES SA SB WFL 5 22 2011 d Boris Kocarov boris kocharov iacademy mk BRS SB 3 10 2011 d ATName ATSurName iatest iacademy mk BRS EMM SB 4 8 2011 aname ASurName agent iacademy mk BRS EMM ES SA SB WFL 5 9 2011 d O new user newusersb iacademy mk SB 4 4 2011 d cainno CAlnnovation cadmin innovation com mk BRS EMM ES SA SB WFL 3 3 2011 d kristina kolic kristina kolicl iacademy mk SB 3 23 2011 O New User newuser email com SB 4 12 2011 KI man man managersb iacademy mk SB 3 23 2011 1of1 gt Pagesize 20 x Active 2 10 Update company details You choose the Edit button from the menu on the default page and then all the company details are shown as in the following figure otherwise click on either Back or Cancel Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia Figure 2 24 All user table with deactivated user Total 19 Active 18 Each of the company information can be edited To save the changes click on Save button or 78 BUGReportingA User manual AR InnovationAcademy Edit company save Company name Innovation Academy Official Name
10. 9 95 18 95 GRAND TOTAL 153 90 Proceed to Step 2 Figure 1 3 Choose application to register for The step 2 of the registration 1s entering the basic company information name address city country phone etc The entered information 1s expected to be true so that confirmation mail could be sent Enter the information and click the Proceed to Step 3 button Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 58 User manual Company info Company name CEO Email Country Zip Code City t State Address Phone t Fax Web site Logo Description Proceed to Step 3 BUGReportingY Osystem Y InnovationAcademy Step 2 Register your company by completing the form below eme and continue to the next step ervices SH Official Name Name SurName Contact person is different Choose country a No state Ex http www yoursite com Choose File No file chosen Figure 1 4 Company basic information input form After clicking the button the confirmation alert is shown which is questioning if you are sure that the email is valid CEO email or contact email You confirm if you are sure or cancel if you are not sure You are about to create new company Be sure that your CEO email or contract email if entered is correct because user with that email will be created and message will be send to that email Are you sure that your em
11. All projects M All statuses M II Search seach Suggestion ID Subject Project Module Type Date Added Priority Done e 7 New bug BRS Module Deficiency 16 05 2011 kkeikk amp 6 Test bug BRS Module1 Deficiency 12 05 2011 kk o 5 Test WFL WFL Module 1 Deficiency 05 05 2011 de amp 4 testa BRS Module1 Deficiency 27 04 2011 dede amp 3 reet BRS Module Deficiency 27 04 2011 de 2 Test 1 2 BRS Module 4 Deficiency 15 04 2011 RRR v 4 1of1 rn Pagesize 10 M Active Total 6 New 1 Ey Pending 4 In Progress 0 Resolved 1 Y Closed 0 Rejected 0 Figure 4 8 Developers default page The developer has all the functionalities as a customer described in section 4 4 Customer accept the ability of reporting new bugs and view reports The primary responsibility of the developer is to change the bug status during the resolving process That is explained in section 6 6 Editing a reported bug He she can also define a new project version described in section 2 6 Add project versions The process of logging out is the same as for customer and customer administrator described in section 4 1 User Authorization 4 7 Manager After manager logs in explained in section 4 1 User Authorization the default page 1s shown as in the Figure 4 9 To be able to see all the functionalities for the manager an project should be selected using All projects drop down list Figure 6 3 The manager has all the functionalities as customer
12. Mod 2 28 20 EE Ce j a A 3 25 2011 d ewe sales Authomation Sales Authomation Management 3 2 2011 7 22 2011 ri 36 39 AM d A YE E Survey E S M t 3 2 2011 sara 3 28 2011 OT Survey urvey Managemen 3 34 08 AM e 3 25 2011 f amp ws y se Suggestion Box IATName IATSurName Marjan Gusev 3 10 2011 5 20 2011 po AN IATName lATSurName Manager3nd M S en SEH K 3 10 2011 230 BRS Bug Reporting System Manager3nsd Marjan Gusev TName 3 11 2011 10 10 2011 6 22 34 AM TSurName H 4 10f2 EH Page size 10 a Total 12 Active 11 Back New project Figure 2 2 All projects table The menu on the all projects table consists of 2 buttons Back which leads to the previous page and New Project which leads to add new project page Click on the New Project button Add new project page opens Enter the required information project name project description developer logo developer link customer name customer logo customer link start date and end date and also priority levels of the project and click on the Add project button If you change your mind that click either Back or Cancel Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 65 BUGReporting User manual AR InnovationAcademy Add project Mame E Insurance This is project about Description Developer logo Choose File No file chosen Developer link http e insurance com Fl customer is same Customer name
13. Skopje Macedonia 46 BUGReporting Osystem User manual InnovationAcademy he Searching for a reported bug by a key word or a phrase from his subject or description is also possible using the filter shown in Figure 7 5 error Search Details Figure 6 5 Filtering by key word Bugs can be filtered solely in dependence of their status There are a special filter buttons just for that purpose They are positioned at the bottom right part of the table shown in Figure 7 6 Total 8 New 2 y Pending 1 In Progress 2 Resolved 2 E Closed 1 Rejected 0 Figure 6 6 Buttons for filtering by status The controls for navigating through the table are positioned in the bottom left of the table shown in Figure 6 7 4 4 Tof1 EH Pagesize 10 Figure 6 7 Navigation controls The 7 button is used to go to the first page of the table P button is used to go to the last is used for going to the previous page and the button is t Page size 10 page in the table The button used to go to the next page The drop down lis number of project per page in the table can be used to change the A combination of all filters is possible when searching for a reported bug 6 4 Arranging bugs As described in the previous section there are a number of controls that can be used for searching and filtering reported bugs After the wanted bugs are selected they can be arranged in the table in ascending or descending order dep
14. easy First appropriate user is selected in the available users panel Then the Figure 3 5 is clicked The process is finished with the pressing of the button save More than one user can be added to a module The process of removing user from a module is similar Select the appropriate user from the module users panel click on the Figure 3 6 button and press save Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 26 User manual BUGReportingX Osystem Y InnovationAcademy Module users Save Available users Module users Alesandro Mancini Filip Cole a Figure 3 8 Assign debuggers to module page Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 27 BUGReporting WM system User manual InnovationAcademy AR 4 Appearance and functionality of the application The bug reporting application realized as cloud computing solution can be accessed at the address http fancyinnovations com bugreporting The log in page is shown in the Figure 4 1 The application logo is positioned in the left half of the window The input fields for authorization of user are positioned in the right half of the window in the account information panel This panel will be explained in greater detail later in section 4 1 User Authorization The link used to register for service is provisioned directly above the panel That procedure is described later in section
15. email support fancyinnovations com or call us at 0800 999 9999 Go To Your Account Return to homepage Figure 1 7 Confirmation step 1 2 User login Enter the Fancy Innovations site and find on top right the Login here link as shown on the following figure Already a user Login here e EA A SUPPORT BUY FAC PAIS CONTACT e Services we offer We are here for you We are here for you Questions amp Anwers Satisfied customers Contact us Figure 1 8 Menu Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 60 BUGReportingW BOsystem AK User manual InnovationAcademy The link redirects you to the login page as shown the following figure Enter your credentials and log in the system Loc IN O Please enter your username and password Account Information Username bryan rick mail com Password TECHNOLOGIES gt rete ped amp TECHNOLOGIES Log In Figure 1 9 Login page After the login the system forwards you to the Choose Application screen Then click on the Bug Reporting logo to enter the system Choose Application Please choose your application in the system now GaSBOX You suggest You complain We react project management BUGReporting B system Jsurvey 2MM DATA COLLECTION SERVICE E MAILMARKETINGMODULE automation Figure 1 10 Choose application screen 1 3 Change user personal information When the user is logged in in the top rig
16. has privilege to view the list of all projects for the company Three type of user groups can add and edit project versions The preview is shown as table as in Figure 2 12 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 20 BUGReportingY Osystem User manual InnovationAcademy My Projects New project Search Name Description Managers StartDate EndDate Date Added d A FE wws WWS Marjan G 5 18 2011 6 4 2011 EN en 2 S arjan Gusev 18 14 pad is 2 st 11 5 5 2011 bes Test test 5 3 2011 5 20 2011 e AN E S E banking test description 2 4 26 2011 6 1 2011 oe 2 O anking est description 126 1 08 15 AM CH SE SES 5 3 2011 Rowe E test project manager Test project manager CAlAcademyName CAlAcademySurName 5 27 2011 7 8 2011 5 13 14 AM d A FE Test od manager Test od 2 Marjan G 4 12 2011 7713 2012 4 13 2011 y est od manager est od manager arjan Gusev 112 9 27 48 AM is 2 MM See 3 25 2011 26 ay MM E mail Marketing Module 2 28 2011 7 5 2012 3 48 38 AM i i 3 25 2011 d bewege sales Authomation Sales Authomation Management 3 2 2011 712212011 226 29 AM d A Esurvey E S M t 3 2 2011 7 28 2011 252M 2 O Survey urvey Managemen 3 34 08 AM i 3 25 2011 d be Se se Suggestion Box IATName IATSurName Marjan Gusev 3 10 2011 5 20 2011 1 56 50 AM IATName lATSurName Manager3nd S ens ER 3 10 2011 WI BRS Bug Reporting System Manager3nsd Marjan Gusev TName 3 11 2011 10 10 20
17. management The usage is quick simple and easy as using e mail web client It allows organizations to collect track and assign bugs and tasks related to equipment purchase software development of a new product service launch beta testing or market research Since the software is realized as a Software As A Service cloud computing solution it is fully web based and is compatible with leading operating system platforms and browsers and can be accessed worldwide by any user allowing your organization to effectively manage and quickly respond to bugs tasks and user feedback The main benefit of a bug tracking system is to provide a clear centralized overview of development requests including the bugs as well as the improvements and their state The prioritized list of pending items often called backlog provides valuable input when defining the product roadmap or maybe just the next release In a corporate environment a bug tracking system may be used to generate reports on the productivity of programmers at fixing bugs Start Free Trial Now Register and Pay It The Bug Reporting System supports high level of details allowing usage of that system by serious and demanding software companies and also very easy way of utilization that is applicable in companies that do not have dedicated IT staff but still need to make approval of delivered software Figure 2 2 Full description for the Bug Reporting service There are two bu
18. process of logging in is the same as for all other users At first the administrator must choose the Projects button to see al the projects of the company On the same page the New project button is positioned On click on the new project button the user is redirected to the Add new project page shown on Figure 2 7 Add project Back Add project Name Cancel Description Logo Choose File No file chosen Customer name Customer logo Choose File No file chosen Start date End date Eack Add project Cancel Figure 2 7 Add project page Here the company administrator fills up the project name project description and logo of the project The other fields are optional 2 3 Searching projects Searching for project is done on the projects administration page There 1s no special way of searching for an project All projects are shown in this table In the top of the table there 1s a ordering bar with a number of buttons shown in Figure 2 8 App Name Description Managers StartDate EndDate Date Added Figure 2 8 Arranging bar Those are application name Bug Reporting project name project description managers of the project start and end date of the project and the date the project was added By clicking on them we can arrange the projects in ascending or descending order based on the name of the button that 1s clicked At the bottom left side of the table there is a bar with navigation buttons s
19. 0 0 E Survey 1 00 2 00 3 00 4 00 GRAND TOTAL 94 00 Proceed to Step 2 Figure 2 3 Registration step 1 After click on the Proceed to step 2 button the user continues to the second registration step In this step the client enters information for the company he she represents The basic needed information is the company name and the company official name the CEO of the company the address city zip code state and country of the company headquarters Also the client has to enter basic contact information as phone and fax number email address to which the contract and login information will be sent later and the company website As optional information the client can upload the company logo and to write small description of the company The client can choose also that the contact person and the CEO person are different so he she will have to enter basic contact information about the contact person The next Figure 2 4 is shown the layout of the second registration step Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 16 User manual BUGReportingY Osystem Y InnovationAcademy Step 2 Register your company by completing the form below y and continue to the next step Services SCH Company info Company name Official Name CEO Name SurName Fl Contact person is different Email Country Choose country Zip Code City State No state Address Phon
20. 011 BB 15 version 1 5 4 12 2011 id 1 4 version 1 4 4 12 2011 d 3 1 3 version 1 3 4 12 2011 d Bi version 1 2 4 6 2011 H 4 1of2 EN Page size 10 sl Total Versions 12 Active 11 Figure 2 13 All project versions page Edit version Name 27 1 version 2 1 Description Deployment date 4 12 2011 Figure 2 14 Edit version details 2 7 Add new project version Each project can have many versions Each version marks new phase of the project or the previous version is a functioning unit of the project Required information for each version are the name and the description The deployment date is automatically added 1 e it is the current date Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 22 BUGReportin User manual AS InnovationAcademy The add new version form is shown in Figure 2 15 Add version Name Version 3 5 This is the newest version Description Deployment date 5 22 2011 Figure 2 15 Add new project version Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 23 BUGReporting Osystem User manual E a InnovationAcademy 8 3 Modules administration The only user group that can add new modules is the manager user group After adding a new module explained in section 3 2 Adding new module the manager defines developers for that module and the customer administrator defines the users who will be debugers
21. 1 3 36 39 AM d A S E Survey E S M t 3 2 2011 7 28 2011 cs bapa MT Survey urvey Managemen 3 34 08 AM i 8 3 25 2011 4 Li D y sp Suggestion Box IATName IATSurName Marjan Gusev 3 10 2011 5 20 2011 Se AN IATName IATSurName Manager nd i So eae Boers EC i 3 10 2011 230 BRS Bug Reporting System Manager3nsd Marjan Gusev TName 3 11 2011 10 10 2011 6 22 34 AM TSurName HA 10f2 EH Page size 10 D Total 12 Active 11 Back New project Figure 2 4 All projects In each project row is positioned the versions icon Click on it and you will be directed to the all project versions page as shown on the following figure Project versions Name Description Deployed d S 0 5 First 5 25 2011 WH 4 10f1 P H Pagesize 10 DH Total Versions 1 Active 1 Figure 2 5 All project versions On this page all the versions are shown and also at the menu bar are positioned the Back button and the Add Version button Click on the Add Version button to add new project version The required fields for the new version are version name version description and version deployment date The following figure presents add new version form Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 67 BUGReporting T Osystem Y User manual InnovationAcademy Add version Back Add version Name 1 0 Cancel This is the first Description Deployment date 5 25 2011 Add version C
22. 11 3 2 2011 3 10 2011 InnovationAcademy EndDate Date Added f f mp oo 9 12 12 PM 5 5 2011 oT 4 49 44 AM 5 20 2011 aere 3 32 33 AM 5 4 2011 6 1 2011 1 08 15 AM 5 3 2011 7 8 2011 5 13 14 AM 4 13 2011 7 13 2012 2 27 48 AM 7 5 2012 3 25 2011 3 48 38 AM 3 25 2011 a 3 36 39 AM 3 25 2011 ddr 3 34 08 AM 3 25 2011 Gel 1 56 50 AM Total 13 Active 12 All the project names are clickable and the click on the name leads to the view project details Click on any of the project name Then the following page is shown The view project details page contains only output fields and they are the project name the project description developer logo developer link customer name customer logo customer link project link start date end date user who added the project and the date time of adding View Project Name Description Logo Link Customer name Customer logo Customer link Start date End date Added By Date added E Insurance This is project about http insurance com LA http iacademk mk 5 1 2011 6 1 2011 CAlAcademyName CAlAcademySurName 9242011 Figure 2 11 View project details Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 70 BUGReporting User manual DB ystem InnovationAcademy 2 6 Edit project details You choose the Projects button from the menu on the default page and then all the projects tab
23. 11 6 22 34 AM TSurName u H 4 10f2 gt Pagesize 10 Total 12 Active 11 Back New project Figure 2 12 All projects page From here the user can search for project edit project check the users managers responsible for the project and also archive the project All these functionallities are enabled by the icons which are postitioned in each project row of the table 2 6 Manage project versions Every project that is shown in the table of all projects as presented in Figure 2 12 has versions This project property 1s very usefull when the project is released in versions until the final version The reported bugs for the project are defined always for the last project version All project versions can be previewed on click on the versions icon Y which is shown in each project row The preview is shows as table as in Figure 2 13 Each project version can be edited on click on the edit icon or archived on click on the archive icon The editing an existing version is shown in Figure 2 14 Also new project version can be added as described in section 2 7 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 21 User manual BUGReporting DB ystem d InnovationAcademy Project versions Name Description Deployed d B 21 version 2 1 4 12 2011 S 2 0 version 2 0 4 12 2011 d Bio version 1 9 4 12 7011 i e version 1 8 4 12 2011 d 2 1 7 version 1 7 4 12 2011 d B 16 version 1 6 4 12 2
24. 12 3 15 2012 3 15 2012 3 15 2012 3 15 2012 3 15 2012 9 15 2011 8 15 2011 6 15 2011 6 7 2011 5 5 2011 5 5 2011 5 5 2011 5 5 2011 5 5 2011 5 5 2011 4 15 2011 4 15 2011 4 15 2011 4 15 2011 4 15 2011 The next button Projects leads to the all projects page where the company administrator Figure 4 11 History of contracts administers the existing projects in the system My Projects ek Dewees a uy 2 Reyes Reese Regs Reg 2 Reese besse Reyes Reg E besse App BRS WWS Test 11 E banking Test project manager Test od manager2 EMM Sales Authomation Survey HA 10f2 gt Pagesize 10 D Back New project A search panel is positioned at the top of the table with the available projects In it there are a number of buttons used for arranging the projects in the table Their role is described in detail Description WWS test test description 2 Test project manager Test od manager2 E mail Marketing Module Sales Authomation Management E Survey Management Suggestion Box Bug Reporting System Figure 4 12 Projects administration page in section 2 3 Searching Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia RK Managers Marjan Gusev CAlAcademyName CAlAcademySurName Marjan Gusev ATName lATSurName Marjan Gusev IATName IATSurName Marjan Gusev TName TSurName InnovationAca
25. 2 1 Registering for Bug Reporting Service The login button is positioned in the right bottom part of the window Loc IN Please enter your username and password Account Information Username alesandro mancini mail c INNOVATION SERVICES ee Ai amp TECHNOLOGIES Log In Figure 4 1 Log in page There are 5 different types of user groups and users from all the groups must log in to use the application e Company administrator with role to register and administer the project assign customer and provider managers e Customer administrator with role to administer the customers and customer administrator user groups report bugs accept the solutions of the resolved bugs or reject them e Customer reports bugs evaluates the way the bug was resolved accepts it or rejects it e Developer the user that is actually working on solutions and fixes the bugs The role here is to change the bug status and fill out appropriate reports e Manager creates and assigns developers manages versions and modules for the project The role is monitoring the process of bug reporting and solving The functions and the users privileges are shown in the following table Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 28 User manual BUGReporting A InnovationAcademy JL Project administration X Project versions SC X administration Modules administration X a Admi
26. 22 Er ee e E 22 Figure 2 15 Add new project version sssssssooeeesssssssseerrsssssssscereessssssscereresssssseereresssssseeeeeee 23 Figure 3 1 Module administration page 24 Pene ele Re E 24 IU as WMO US A A Sch Pie Uitte e MOG UNG EE 23 Ia a AAA e oo o 26 Pi Wie Os Remove DOM EE 26 Figure 3 7 Assign users to e e en 26 Figure 3 8 Assign debuggers to module page 27 A rb E PIE UU AA 28 ei e A noe o E A 30 Figure 4 3 Logging out and My profile bar 30 Picu Ee 30 PU Ue NN Prole MOMO doo rocio 31 Figure 4 6 Default page for customers cccccccnnnnooonncnnnnnnononononnnnnnnnnnnonnnannnnnnnnnnnonnnnnnnncnnnnnnnnnnnns Sg Figure 4 7 Customer administrator s default page o oooooonnnccnnnnnnnnnnnnonnnnnnnnononnnannnncnnnnnnnnnnnos 33 Figure 4 5 Developers default e 34 Fig re4 9 Managers d fault page oscotanddipico jes rcici eseeescadvaseeacsepssvecautete end ipieiaciaae 34 Figure 4 10 Company information page 35 Prone A101 ir A O OE IA 36 Figure 4 19 Projects admiistration Pare soma ridad 36 a NAO AP O In 37 Figure 4 14 Project navigation bar eseeesecccccccceeseeeseeecceeeeeaeesseeeceeeeesaaeesseeeeeeeeeeaeaaenees 37 Figure 5 1 All users administration Da Eunice 39 Figure 5 2 GEIER ran eui a E E Oian 40 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 4 BUGReportingW_ User manual B System dun InnovationAcademy Pale NeW USC DA ee 40 Figure 5 4 Applications projects
27. 31 BUGReporting Osystem User manual InnovationAcademy he 4 4 Customer user Figure 4 6 shows the default home page for the customer user after logging procedure The customer user has role to report encountered bugs or to evaluate the effectiveness of resolved bug My Reported Bugs You have 1 To Do actions in 1 application s Suggestions 1 2 Clarifications 1 3 BRS sl All versions 7 All modules Let Allstatuses 7 Search Report new Details ID Subject Module Type Date Added Priority Done e 7 New bug Module1 Deficiency 16 05 2011 o 6 Testbug Module Deficiency 12 05 2011 xe y 4 test2 Module1 Deficiency 27 04 2011 ee amp 3 reet Module Deficiency 27 04 2011 de 0 2 Test1 2 Module 4 Deficiency 15 04 2011 ox iE 4 1of1 M Pagesize 10 w Active Total 5 New 1 Ey Pending 3 In Progress 0 Resolved 1 Closed 0 amp Rejected 0 Figure 4 6 Default page for customers The main window contains grid with all reported bugs The leftmost column contains a colored icon with the following meaning blue icon new suggestion refresh icon pending suggestion yellow icon in progress suggestion green icon resolved suggestion tick icon closed suggestion and red close icon rejected suggestion There is a To Do bar with reminder which shows between the title and the filter bar and action butto
28. 4 8 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 13 User manual BUGReporting BOsystem Y InnovationAcademy ER New It l r t fm me ale SR A y D s The developer manager opens TEM OUR ZA e the bug message and A takes resolving actions for it V BE rae Ki Fi A o A Pending hye The customer who y zf V o sent the bug or d Ka CS Ki the manager responsible The developer manager d A for the project is not satisfied works on resolving the bug V with the response the and responses to the customer developer manager gave and rejects the taken action and the response U MES BE a bw a Si fo A Fi A Gem In Progress Rejected V y A lt J e ERE The customer who sent the bug or the manager responsible 7 for the Bug Reportin The responsible developer manager etre rors patina see d f project is not satisfied with gives the final bug response A the responsa E EE d e Es w F s A gave and rejects it O Be e A Resolved E Ke S A E The customer who sent the d bug or the manager responsible for the project is satisfied with the response the developer manager gave and closes the bug PA Ei Figure 1 5 Lifecycle of activities in bug reporting The customers can test the application represented by a bug reporting project and report bugs They are actually debuggers they have the responsibi
29. Cee ne or eee ee ee ene 30 4 3 E EE 30 4 4 RHEIN EE 32 4 5 Sion eds AAA A ari arai 33 4 6 DA A A E A A A OAE E 33 4 7 Ke 34 4 8 EE 35 Bs USERS ADVINESTRATIO D DE 39 5 1 EE 39 32 Ad ACW OE EEN 40 5 2 1 Adding users with manager user GrOun 40 5 2 2 Adding users with customer administrator user BIO 4 5 2 3 Adding users with company administrator Heer Group 43 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 2 BUGReporting User manual E System dun InnovationAcademy 5 3 Stee AS CIS ae ssc esac q A O OCA 43 6 IVIAINAGE BUG KEE KEE ees 45 6 1 Mam Tet OCS tool 45 6 2 Detail preview reporled DUC sentirla 45 6 3 ES le Gs ea es eins A eaten 46 6 4 PRT PO OS IRAN Pp on e 4 6 5 ae e AG WD POR oo e o o O o 4 6 6 Edie a reported DU eucaliptos cios E 49 LOL CUSTONICT EE 49 6 6 2 Updating bug status by developer cocoonooooonnnncnononnnnnnnnnnnnnnnnnnnnnnnnnnnonnnnnnnnnnnnnnnnnncnnnnnnnnnnnns 50 6 7 ala DOE o AAA E E EOI 50 6 8 Add Due a eS NO E 32 Te REPORTS eenegen 53 7 1 PCAC S e 53 Tz ENEE e o a E a aiae 54 EMIPLEVIENTA TION PROCEDURE cosa iaa 57 De Gi e 10 H E 57 1 1 So EEN 57 1 2 TSB AAA hes ss a caret II A II 60 1 3 Change User personal information scsi idas 61 1 4 EE Ee 62 Ze COMPANY ADMINISTRATOR sssiinsncarian adi eiii tia 64 ZA Dere 0 A A A A tee aren 64 22 Define projecit Versions reales cloaca 66 23 Derme EE 68 2 4 Chance module DAO io ooo 69 2 5 EE 69 2 6
30. GReporting Sb system AR Bug Reporting System is leading cloud computing software solution in quality assurance and task management The usage is quick simple and easy as using e mail web client It allows organizations to collect track and assign bugs p Al Y l Y l E MAILMARKETINGMODULE The aim of the Email Marketing is to provide a tool to set tasks and track their execution Old fashion management approach allows each manager on whatever managerial level to manage effectively from 3 to 5 subordinates This clo Fu aal project management The aim of the WORKFLOW MANAGER is to provide a tool to set tasks and track their execution Old fashion management approach allows each manager on whatever managerial level to manage effectively from 3 to 5 subordinates This cl SU VO y DATA COLLECTION SERVICE The aim of the Suggestion Box is to provide a tool to set tasks and track their execution Old fashion management approach allows each manager on whatever managerial level to manage effectively from 3 to 5 subordinates This clou EisBox You suntert You complain We react The aim of the Suggestion Box is to provide a tool to set tasks and track their execution Old fashion management approach allows each manager on whatever managerial level to manage effectively from 3 to 5 subordinates This clou automation The aim of the Suggestion Box is to provide a tool to set tasks and track their execution
31. IS Jn gt eo E 71 2 1 DAS see cess sete E E EE E A 72 24d Define personal MO TMATON did EE T 73 272 Deme User app eebe 74 2A Define user project TO ES dpi 74 2 8 EU A A A N E OE 5 A 74 2 9 DA A A shee esasudaasess onecoecseduceseneacecaiess 76 210 Update company detal sostener 78 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 3 BUGReporting Ss User manual B System dun InnovationAcademy Table of Figures Eisute 1 1 e e erbei 10 Figure 1 2 Setting Up a new Droe 11 Figure 1 3 Setting up the system by the provider manager 12 Figure 1 4 Setting up a testing environment by the customer administrator 0000eeeeesesee 13 Figure 1 5 Lifecycle of activities in DUG reporting ooooooooooononocccnnnncnnnnnnnnnnnnononononanaonncnnncncnnss 14 Figure 2 1 Offered products Among them is the Bug Reporting service 15 Figure 2 2 Full description for the Bug Reporting service 15 Ficu E Ee e E AA Un 16 Figure 2 4 Registration step 2 and the confirmation Alert 17 Figure 2 3 Confirmation of the entered registration information and D vment 18 Ficure 2 0 COnN On Mess E 18 Lentgen PEE eer E E E E 19 Fisure 2 5 Arran Gin Daf eener r EN EE E ER ES EE E 19 o D E E E sees 19 Figure 2 10 Project administration edit information ooooooonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnannoncnnnnnncnnss 20 Elsure 2 1L Navi ler E 20 Pratt 2 12 APTO SOS PA ai Ni 21 Figure 2 13 All project versions page
32. RRR v 4 1of1 gt m Pagesize 10 v Active Total 4 New 1 y Pending 2 In Progress 0 Resolved 1 Closed 0 amp Rejected 0 Figure 4 7 Customer administrator s default page From the functionalities explained in 4 4 Customer the customer administrator has all the functionalities except the ability to view the analytical report The customer administrator has a few additional functionalities Customer administrator has the ability to manage and create other customers or customer administrator This functionality is explained in depth in section 5 2 2 Adding users with customer administrator user group He also has the ability to edit customer and customer administrator users as explained in section 5 3 Editing users One of his primary roles is to define debuggers customers that will be designated to report bugs for a given module explained in section He logs of with the same procedure described in section 4 1 User Authorization 4 6 Developer After the developer logs in the default page is shown as in Figure 4 8 He she logs in as described in section 4 1 User Authorization Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 33 BUGReporting Osystem User manual InnovationAcademy Ze My Reported Bugs To Do New 1 Pending A You have 1 To Do actions in 1 application s Suggestions 1 2 Clarifications 1 3 Users Projects Report
33. RS system User manual InnovationAcademy ae The only user group that has the authority to create a module is the manager user group That procedure is explained in detail in section 3 2 Adding new module From the module administration page Figure 3 1 he is also able to edit a module 3 3 Editing a module add users developers to a module explained in section 3 4 Adding and removing developers to a module or simply deleting a module by pressing the button EE 4 8 Company administrator The fifth user group is Company administrator user group Their role and functionalities are fundamentally different from the ones of the other user groups The procedure for logging in is the same described in section 4 1 User Authorization After the application manager logs in he she is redirected to the company info page shown on the following picture Company info Edit History Projects Users Contracts Invoices Company name o e CEO Branko Djurovic 8 Innovation Academy Official Name Innovation Academy Contact Person Branko Djurovic Address Arhimedova bb 60 City Skopje State Zip 1000 Country Macedonia Phone 023176068 Fax 023154584 Email info iacademy mk Web site http www iacademy mk Added By Innovation Academy Admin Description Software de oe and education c Se Applications BRS WFL 5 5 2011 5 5 2011 5 5 2011 5 5 2011 5 5 2011 5 5 2011 Edit History Projects Users Contracts Invoi
34. UGReporting Osystem Y ane HI User Name Applications cadmint1 iacademy mk BRS EMM SB cadmin2 iacademy mk BRS EMM ES SA SB WFL testuser5 iacademy mk BRS WFL testuser mail com BRS jiamanager iacademy mk BRS EMM SB customer iacademy mk BRS pano gushev iacademy mk BRS EMM ES SA SB WFL boris kocharov iacademy mk BRS SB iatest iacademy mk BRS EMM SB agent iacademy mk BRS EMM ES SA SB WFL Active Figure 2 14 All users InnovationAcademy 4 8 2011 3 3 2011 3 18 2011 5 21 2011 4 8 2011 5 22 2011 5 22 2011 3 10 2011 4 8 2011 5 9 2011 Total 24 Active 22 The table on this page can be sorted and also filtered You can search the users by their email or their name and surname The menu contains the Back button which leads to the previous page and the New User button which leads to add new user page which 1s described in the following sections 2 7 1 Define personal information This is the first step of defining new user of the system The personal information consists of user name email password name surname phone country zip city state address and fax After entering them click on the Create User button or otherwise click on the Back button New User User name e mail Password Confirm Password Create User Account general info ricky rocco mail com Check availability Country Zip City Name Ricky State Surname Address Phone 123456 Fax
35. ademy mk BRS EMM ES SA SB WFL 5 22 2011 O Boris Kocarov boris kocharov iacademy mk BRS SB 3 10 2011 d ATName ATSurName iatest iacademy mk BRS EMM SB 4 8 2011 d Ei AName ASurName agent iacademy mk BRS EMM ES SA SB WFL 5 9 2011 lt 4 10f3 EH Pagesize 10 D Active Total 24 Active 22 Back l New User Figure 2 22 All users After clicking the icon the confirmation alert 1s shown asking if you are sure that you want to deactivate the user You are about to deactivate the user from the system With this the user can t login to the system until you activate it again Are you sure that you want to deactivate this user Cancel Figure 2 23 Confirmation alert If you confirm then the user is deactivated and it is shown in the bottom of the all users table Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 77 BUGReportingW BOsystem User manual InnovationAcademy My Users Back New User All projects ly All Roles Search Name Surname User Name Applications O managerrrr manager sbmanager iacademy mk SB 4 4 2011 d Cadinno CadInnovation cadmin2 innovation com mk BRS EMM ES SA SB WFL 3 3 2011 d nov korisnik novkorisnik mail com SB 4 12 2011 d O Marjan Gusev marjan gusev iacademy mk BRS EMM ES SA SB WFL 5 21 2011 d CT1Name CT1Surname cadmint1 iacademy mk BRS EMM SB 4 8 2011 O Martina Adams martina adams mail com SB 5
36. age All projects DH All statuses DH fT Search Figure 6 17 Suggestion button The add new suggestion form contains input fields for the suggestion subject and the problem description and also assigned to and monitoring multiple choice lists of managers customers and also developers The form is shown in the following Figure 6 18 New suggestion Back Add Cancel Subject Suggestion This is my suggestion Problem Description Assigned To di CustomerName CustomerSurName _ AName ASurName Alexandar Belin L AName ASurName L Mart Newton Y TName TSurName E Boris Kocarov E AName ASurName Marjan Gusev Manager3nd Manager3nsd C IATName IATSurName Monitoring E Mano Fywes Y IATName IATSurName Y Nikola Nacov C TName TSurName 7 IAMName IAMSurName C Nikola Nacov AMName IAMSurName Back Add Cancel Figure 6 18 Add new suggestion All the sent suggestions can be previewed by clicking on the Suggestions button which is positioned on the default page Then a table of all suggestions is shown so that the developer can see the left suggestions and by click on each to see all the suggestion details Suggestions Back Subject Description Date Added By Test suggestion edit test suggestion 4 29 2011 1 40 31 AM Marjan Gusev M 4 1of1 gt M Page size 10 7 Back Figure 6 19 All suggestions page Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skop
37. ail is correct ei Figure 1 5 Confirmation alert The next screen shows all the entered information and payment details which includes Agree with the terms section and also Choose Payment Method section Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 59 Ke BUGReporting BOsystem User manual InnovationAcademy Company Details Company Name Company Address Company Skopje Address 2 1000 O Macedonia Phone 121212 Fax E mail email email com Payment Details You have selected the folowing products If correct please choose payment plan and then confirm Application Package Start Date End Date Suggestion Box 29 04 2011 29 05 2011 Ei agree with the terms Please choose payment plan and then confirm MasterCard O Visa O Paypal Proceed to payment Figure 1 6 All entered information and payment details Next the order confirmation step follows It 1s shown in the next figure At this moment the contract and the company administrator credentials are sent to the entered email Step 3 Confirm the free trial and start using Your services ORDER CONFIRMATION Your free trial subscription is successful Thank you for your interest An email confirmation was also automatically sent to the address provided when you registered for your account with the login details for your administrator account ff you have any questions about your subscription please
38. ancel Figure 2 6 Add new project version Click the Add version button to save the new version or otherwise click either on Back or Cancel button 2 3 Define module You choose the Projects button from the menu on the default page and then all the projects table is shown as in Figure 2 2 Then choose the following icon positioned in the row of the project you want define module for This icon leads to all project modules page which is shown in the following figure Project modules Back New module Priority Name Users d be 4 A Registration Aa 4 Login Hd 1o0f1 F H Pagesize 10 DH Figure 2 7 All modules The menu of the page is consisted of these buttons Back which leads to the previous page and Add module which leads to the add module page The only required field is the module name Click on the Add module button after entering the name If you change your mind then click the Back button Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 68 BUGReporting User manual RS syste AR InnovationAcademy Add module ack Cad moa Figure 2 8 Add module 2 4 Change module priority You choose the Projects button from the menu on the default page and then all the projects table is shown as in Figure 2 2 Then choose the following icon positioned in the row of the project you want define module for This icon leads to all project modules page which is shown in
39. assed the registration process fo the Bug Reporting who cares for the customer users by project and also preview the reported bugs User manual BUGReporting a l BD system q ic InnovationAcademy e Customer A company representative whose company ordered the project from the provider company which uses the Bug Reporting system Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 9 BUGReporting MA system User manual InnovationAcademy 8 Reference Manual 1 User guide This 1s a complete user guide in detailed steps for usage of the Bug Reporting System Innovation Services and Technologies offers the Bug Reporting System application cloud computing solution in a form Software As A Service The initial registration process is described in 1 1 and is realized as log in web page The user should register his her company and follow the registration procedure 1 1 Registration process Details about the registration page are shown in the section 2 Figure 1 1 Registration process After approving the request an e mail is sent to the applicant with username and password credentials to log in as company administrator account At this point the process of registering for the Bug Reporting System service 1s finished 1 2 Setting up a new project A project is a item which presents the real life project of a company The project obviosly is some kind of soft
40. bator 1000 Skopje Macedonia 24 BUGReporting Osystem User manual InnovationAcademy 8 New module Module name Module 7 Figure 3 3 New module page Here there is only one input field and that is the module name field After entering the module name the add module button is pressed to save the new module and enter it in the modules list The administrator is then automatically redirected to module administration page 3 3 Editing a module The manager 1s the only user group that can edit a module Manager can edit a module by pressing the button on the Module administration page Figure 3 1 or by clicking the module name in the module name column Then the manager is redirected to Edit module page Figure 3 4 Edit module Figure 3 4 Edit module page From here the manager can change the module name and click the save button to save the change The other possibility is to click the Assign users button to assign developers to a module explained in section 3 4 Adding and removing developers to a module 3 4 Adding and removing developers to a module Adding a developer to a module is done on Assigning users to a module page In the navigation bar shown in Figure 3 7 there are three buttons The back button is used to go one level back The button users is used to go to All users administration page On the left side of the Assign user to module page there is panel called available developers To add a develop
41. ccurring he will click the type button The output is shown in Figure 7 16 Statistics by Bug Type Test application Type Deficiency Functional TOTAL Functional Figure 7 3 Statistics depending on the type of bugs Click to choose the desired option from all the available options The statistical report about the time spend on the different types of bugs is shown in Figure 7 17 Statistics AVERAGE TIME Opening reported bugs 0 03 hours Closing resolved bugs 0 hours Resolving reported bugs 0 25 hours ES opening Resolving rejected bugs 0 hours Average time for closi ER resolved bugs pe Average time for resolving reported bugs Average time for resolving rejected bugs Completing reported bugs 0 28 hours Figure 7 4 Time spend statistics 7 2 Analytical reports By clicking the details button in the reports page manager can see the weekly analytical report in tabular and graphical form as shown in Figure 7 18 There is an option to choose a monthly report by clicking the Monthly button Figure 7 19 or annual report by clicking the Annual button Figure 7 20 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 54 BUGReporting BOsystem User manual InnovationAcademy Weekly Report Test application Y lt lt Previous week Current week Next week gt gt Days of week Name of day New Pending InProgress Resol
42. cel Bug Reporting System Projects Roles Modules Module1 Fl Module 5 Module Fl Test Developer BRS Module 3 rest U Manager Fl Module 4 Select All Deselect All Module 1 Module 3 Developer E WEL E Module 2 Manager Select All Deselect All Developer Fl se j Manager Select All Deselect All Developer Fame Manager Select All Deselect All Developer lO sales Authomation Manager Select All Deselect All Figure 2 21 Edit project roles 2 9 Deactivate user You choose the Users button from the menu on the default page and then all the company users table is shown as in the following figure Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 76 User manual BUGReporting a system Gi ic InnovationAcademy Each row in the all users table contains the deactivate icon Al This icon 1s used for user deactivation Then the user cannot login My Users l Back New User All projects z All Roles z Name Surname User Name Applications d ctTiname CT1Surname cadmint1 Piacademy mk BRS EMM SB 4 8 2011 d Cadmin2 Cadmin4 cadmin2 iacademy mk BRS EMM ES SA SB WFL 3 3 2011 d DN TestName TestSurName testuser5 iacademy mk BRS WFL 3 18 2011 O Testn TestSN testuser mail com BRS 5 21 2011 d AMName AMSurName iamanager iacademy mk BRS EMM SB 4 8 2011 d CustomerName CustomerSurName customer iacademy mk BRS 5 22 2011 d pano Gushev pano gushev iac
43. ces Figure 4 10 Company information page This page has menu button which leads to other pages The menu buttons include Edit History Projects Users Contracts and Invoices On click the Edit button the system enters in the edit mode for the company info History button leads to page which shows history of all company contracts in table The history of contracts includes current and passed company contracts That table is shown on the following figure Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 35 User manual History of contracts Choose application BUGReporting Osystem r Je Choose year y Application E Survey Sales Automation Suggestion Box Email Marketing Workflow Management Bug Reporting System Workflow Management Bug Reporting System Suggestion Box Bug Reporting System E Survey Sales Automation Suggestion Box Email Marketing Workflow Management Bug Reporting System Suggestion Box Email Marketing Bug Reporting System Bug Reporting System Email Marketing Year 2011 2011 2011 2011 2011 2011 2011 2011 2011 2011 2011 2011 2011 2011 2011 2011 2011 2011 2011 2011 2011 StartDate 3 15 2011 3 15 2011 3 15 2011 3 15 2011 3 15 2011 3 15 2011 3 15 2011 3 15 2011 3 15 2011 6 7 2011 4 5 2011 4 5 2011 4 5 2011 4 5 2011 4 5 2011 4 5 2011 3 15 2011 3 15 2011 3 15 2011 3 15 2011 3 15 2011 EndDate 3 15 20
44. cks on icon deactivate a user If he clicks on 4 icon he will be redirected to the edit user page shown in Figure 5 7 On this page he can change the user all the user properties Again the difference between manager and customer administrator 1s in designating a role property of a user Customer administrator can choose only the customer and customer administrator role The thing that should be mentioned is that 1f a user changes his own username he will be automatically logged out He should then log in with the new username The process is finished by clicking the save button If a user 1s disabled he will not be able to log in until his privileges are restored from manager or customer administrator using the previously mentioned procedure Edit user general boris kocharov iacademy mk Se reos 5 country United States Check availability ry User name e mail Zip 14856 City Nov Dojran Password Confirm Password Name State New York surname Address Dojranska phone EE Foo Bak J save Applications Roles Projects Roles _ Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 43 Ed BUGReportings Osystem User manual InnovationAcademy Edit user applications and roles Save Applications Roles Developer Bug Reporting System E customer Administrator Fl customer Workflow Management Employee Agent Fl Email Marketing Customer Suggestion B
45. d By Date added http www google com Innovation v i engste http www google com 37 11 2011 10 10 2011 CALAcademyName CAlAcademySurName 3 10 2011 Figure 4 13 View project details Qu ES Figure 4 14 Project navigation bar If the 4 button is pressed the administrator will be redirected to the Project administration edit info page From there he she can edit the project as described in section 2 4 If the project administrator presses the 2 button he she will be redirected to the All user administration page from where he she can manage all the users for the project as described in section 6 By pressing the amp button he she will be redirected to the Project versions page from where he she can add or edit project version as explained in section 2 5 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 37 InnovationAcademy BUGReporting User manual Bm syste AR The project modules can be previewed by the AF icon The user is redirected to the next page where the all the project modules are shown and also has the ability to add new module by clicking the New module button The forth button S is used for deleting an project i e deactivating project Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 38 BUGReporting Osystem User manual InnovationAcademy 5 Users administration The company administrator manager a
46. deactivated user 78 Figure 2 23 EE 79 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 6 BUGReportingW_ User manual B System dun InnovationAcademy Overview Bug Reporting System is leading cloud computing software solution in quality assurance and task management The usage is quick simple and easy as using e mail web client It allows organizations to collect track and assign bugs and tasks related to equipment purchase software development of a new product service launch beta testing or market research Since the software is realized as a Software As A Service cloud computing solution it is fully web based and is compatible with leading operating system platforms and browsers and can be accessed worldwide by any user allowing your organization to effectively manage and quickly respond to bugs tasks and user feedback The main benefit of a bug tracking system is to provide a clear centralized overview of development requests including the bugs as well as the improvements the boundary is often fuzzy and their state The prioritized list of pending items often called backlog provides valuable input when defining the product roadmap or maybe just the next release In a corporate environment a bug tracking system may be used to generate reports on the productivity of programmers at fixing bugs However this may sometimes yield inaccurate results because different bugs may have diff
47. demy StartDate 5 18 2011 5 3 2011 4 26 2011 5 27 2011 4 12 2011 2 28 2011 3 2 2011 3 2 2011 3 10 2011 3 11 2011 EndDate 6 4 2011 5 20 2011 6 1 2011 7 8 2011 7 13 2012 7 5 2012 7 22 2011 7 28 2011 5 20 2011 10 10 2011 Date Added 5 5 2011 4 49 44 AM 5 5 2011 3 32 33 AM 5 4 2011 1 08 15 AM 5 3 2011 5 13 14 AM 4 13 2011 2 27 48 AM 3 25 2011 3 48 38 AM 3 25 2011 3 36 39 AM 3 25 2011 3 34 08 AM 3 25 2011 1 56 50 AM 3 10 2011 6 22 34 AM Total 12 Active 11 User manual BUGReporting Bovim AR InnovationAcademy By clicking on the name of a particular project the administrator will be redirected to the View project details page Figure 4 13 From there he can edit the application info as described in section 2 4 Editing Also he she can manage the project versions explained in section 2 5 Managing projects He she also has the privilege to manage the projects users By clicking on the Users button in Figure 4 13 he she will be redirected to the all user administration page Figure 5 1 from where he she can manage all the users for that project as explained in section 6 Users administration The fields in the first column are actually a navigation bars with six buttons Figure 4 14 View Project Name ERS Description Bug Reporting System Logo Link Customer name Customer logo Customer link Start date End date Adde
48. e Fax Web site Logo Choose File No file chosen Ex http www yoursite com Description Proceed to Step 3 You are about to create new company Be sure that your CEQ email or contract email if entered ts correct because user with that email will be created and message will be send to that email Are you sure that your email is correct Figure 2 4 Registration step 2 and the confirmation alert In the next step all the information that were entered or chosen in the previous steps is shown This step is confirmation step of the entered information In this step the client also must accept the terms of usage and also include information about paying for the service The payment can be made by credit card or Pay Pal service This step is shown in the following Figure 2 5 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 17 BUGReporting Osystem User manual InnovationAcademy Company Details Company Name Company Address Company Skopje Address 2 1000 O Macedonia Phone 121212 Fax E mail email email com Payment Details You have selected the folowing products If correct please choose payment plan and then confirm Application Package Start Date End Date Suggestion Box 29 04 2011 29 05 2011 ay agree with the terms Please choose payment plan and then confirm MasterCard Visa Paypal Proceed to payment Figure 2 5 Confirmation of
49. e upper right corner of the top bar there is a welcome message with link to change the profile and log out as shown in Figure 4 3 Logging out is done by pressing the Log out button Welcome Igor Ilievski Log Out My profile Figure 4 3 Logging out and My profile bar 4 2 Password reset If for any reason user forgets his password he can click on forgot the password link to go to the password reset page shown in Figure 4 4 Password reset Please enter your e mail address We will send you a new temporary password and you will have to reset it and set a new password in 10 minutes Your e mail Igor llievski8gmail com Send new password Figure 4 4 Password reset page Then user should enter his username which is an e mail address and click the send new password button A new password will be sent to that e mail address After that a user can log in with his username and the new password 4 3 Edit Profile The rightmost end of the top bar Figure 4 3 contains a link called my profile By clicking it the browser will open the My profile page as shown in Figure 4 5 Possible action buttons are Back to return to the previous page Save user info to change the new information about the user and Change password There are two panels The left panel is Account info and the right 1s Change password In the Account info panel a user can change his user name name or surname After making a change the save user info button should be c
50. end of a test fix cycle some managers may only allow the most critical bugs to be fixed e Users may be relying on the undocumented buggy behavior especially if scripts or macros rely on behavior it may introduce a breaking change e It s not a bug A misunderstanding has arisen between expected and provided behavior Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 7 User manual BUGReporting Osystem InnovationAcademy he Keywords These are the most used words in the user manual document and their explanation Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia Bug Reporting System System that helps a company to allow their customers to report bugs errors and deficiencies in certain domain of its project work It changes the communication between the product or service customer and the company which provides it Sometimes it is referenced as application Company Organization that is interested of using the Bug Reporting System as company service or as service for their customers Registration Process that every company that is interested of using the Bug Reporting System must pass in order to use the system Project Product or service project that is the ordered by the customer and that will be provided by the company that uses the Bug Reporting System Module Subarea of project Each project must to have at least one V
51. ending on the ordering button that is clicked They are positioned at the top of the table and are shown in Figure 7 8 ID Subject Project Module Type Date Added Priority Done Figure 6 8 Ordering buttons 6 5 Adding a new bug The customer customer administrator and developer user groups can add a new bug report The manager user group cannot enter a new bug report When someone wants to enter a new bug report first he she has to select a project from the drop down list in the default page as shown in the Figure 7 9 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 47 BUGReportingY Osystem User manual InnovationAcademy BRS All projects WEL Figure 6 9 Selecting project After that a Report new button appears on the screen shown in Figure 7 10 BRS DH All versions a All modules DH All statuses sl po Search Report new Details Figure 6 10 Report new button By pressing the Report new button the user is redirected to the new issue page shown in Figure 6 11 from where a new bug can be reported New Issue Back Add Cancel Please complete the form below This report will be logged and sent to the development team on a high priority basis through the development system Please do not expect a personal answer immediately A notification will be sent when a fix patch or new version is released which fixes the bug or we can offer some other work around Bug Ty
52. er to a module click on the wanted developer and then on the button shown in Figure 3 5 and then click the save button The process of removing a developer from a module is similar First click on the appropriate developer in the Module developers panel click on the button shown in Figure 3 6 and then click the save button Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 25 BUGReporting User manual DB ystem dun InnovationAcademy i Figure 3 5 Insert button a Figure 3 6 Remove button Module users Back Save Available users Module users Filip Cole Alesandro Mancini it y Back Save Figure 3 7 Assign users to module page 3 5 Assigning and removing customers debuggers to a module The only group that can assign debuggers to a module is the customer administrator user group By clicking modules user button on the customer administrator default page Figure 4 7 he will be redirected to the Assign users to module page Figure 3 8 with a look slightly different from Figure 3 7 The difference is in the right panel Here the right panel is a module users panel Actually in it all the module debuggers are contained The left panel is the available users panel Only the users from customer and customer administrator are contained in that panel That is because only users from this two user groups can report new bugs The process of assigning debuggers to a module is
53. erent levels of severity and complexity The severity of a bug may not be directly related to the complexity of fixing the bug There may be different opinions among the managers and architects It is common practice for software to be released with known bugs that are considered non critical that is that do not affect most users main experience with the product While software products may by definition contain any number of unknown bugs measurements during testing can provide an estimate of the number of likely bugs remaining this becomes more reliable the longer a product is tested and developed 1f we had 200 bugs last week we should have 100 this week Most big software projects maintain two lists of known bugs those known to the software team and those to be told to users This is not dissimulation but users are not concerned with the internal workings of the product The second list informs users about bugs that are not fixed in the current release or not fixed at all and a workaround may be offered There are various reasons for not fixing bugs e The developers often don t have time or it is not economical to fix all non severe bugs e The bug could be fixed in a new version or patch that is not yet released e The changes to the code required to fix the bug could be large expensive or delay finishing the project e Even seemingly simple fixes bring the chance of introducing new unknown bugs into the system At the
54. ers and afterwards to assign them modules for which they will be responsible for The problem solvers developers are the users that will work on resolving the reported bugs 1 4 Setting up the testing side and customers Setting up the testing side and customers can be realized after the provider manager has defined the system by defining project version modules and assigned problem solvers for a given module and after the company administrator has set credentials for the customer administrator The customer administrator can log in the system using the same procedure explained in section 4 1 The main role of the customer administrator is to define customers that will perform testing and assign them modules for which they will be responsible for as shown in Figure 1 4 This process is described in more details in section 5 2 2 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 12 BUGReporting A Osystem Y User manual InnovationAcademy Customer manager Bug Reporting Service Customer Figure 1 4 Setting up a testing environment by the customer administrator 1 5 Usage The roles of all users can be easily explained via the state transition diagram for bug reporting represented via lifecycle as presented on Figure 1 5 The entire life cycle of a bug is described in details in section 5 All the functionalities of different user groups will be explained in sections 4 1
55. ers of the manager user role and assign each manager to appropriate project This proccess is shown in Figure 1 2 Detailed explanation of the procedure is explained in section 2 1 Application Bug Reporting Administrator E hep E Service Customer manager Figure 1 2 Setting up a new project 1 3 Setting up versions modules and problem solvers The details about project modules and its solvers can be defined after the company administrator has defined the provider company and its manager The provider manager can log in the system using the same login procedure explained in section 4 1 The roles of the provider manager in setting up the system are definition of current version definition of modules and assigning problem solvers for a given module as in Figure 1 3 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 11 BUGReportin User manual AR InnovationAcademy Ad ds 3 a Application Module y Provider manager Bug Reporting a 4 ki P Service a Assigned Adds Y gt o m Ji New E Developer Figure 1 3 Setting up the system by the provider manager Definition of a new version for a particular application is explained in details in section 2 7 and definition of modules in section 3 2 Prior to assigning users as problem solvers for a given module the provider manager can create new users as explained in section 5 2 1 with role to be problem solv
56. ersion Time limited unit of a project Bug Type of customer message in order to report the bug that occurred in the project The bug is reported to the developers that are responsible for the module Type Every bug report has to have type of bug that the best way describes the nature of the bug deficiency functionality Status Each customer bug report passes through few stages called statuses Each status describes the phase of the developer work on the problem reported by the product customer Clarification Message by which the developer requests for more description and explanation of the managers customers Suggestion Message by which the developer expresses his her new ideas for the project he she is developing Company administrator Employee of the company which passed the registration process for the Bug Reporting who is responsible for the company information the definition of projects and modules and project managers users Manager Employee of the company which passed the registration process for the Bug Reporting who is responsible for defining developers users for resolving the reported bugs for certain project and project modules Developer Employee of the company which passed the registration process for the Bug Reporting whose task is to resolve the reported bugs for the project and report the statement for his her work Customer administrator Employee of the company which p
57. eselect All Figure 5 5 New user page steps Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 42 BUGReporting User manual Bm chte AR InnovationAcademy 5 2 3 Adding users with company administrator user group If the company administrator presses the 2 button he will be redirected to the All user administration page Figure 5 1 from where he can manage all the users for the project He can select a wanted project from the all projects list After clicking the new user button he will be redirected to the Figure 5 5 The Username e mail Password Confirm password and Role fields are mandatory The username must be in valid e mail password must be at least 6 characters long and password and confirm password must match The combo box is for selection of user group Here in the role section he will have all the five user groups to choose from If a user is from developer customer or customer administrator user group the manager can immediately assign him to a module or modules After filling all the fields by pressing the create user button the newly created user will be saved 5 3 Editing users There are three user groups that can edit users Those are manager customer administrator and company administrator user group In both cases the procedure is the same In the all users administration page there are two icons shown in Figure 5 6 Mo Figure 5 6 Edit and disable buttons If a user cli
58. explained in section 4 4 Customer The only functionality he she does not have 1s the ability to report new bugs My Reported Bugs To Do You have 1 To Do actions in 1 application s Suggestions 1 2 Users Projects Report Developers All projects All statuses Suggestion ID Subject Project Module Type Date Added Priority Done e 7 New bug BRS Module1 Deficiency 16 05 2011 o 6 Test bug BRS Module1 Deficiency 12 05 2011 dede 203 5 Test WFL WFL Module 1 Deficiency 05 05 2011 D 207 D 4 test2 BRS Module1 Deficiency 27 04 2011 We a 3 rest BRS Module1 Deficiency 27 04 2011 ge 2 Test1 2 BRS Module 4 Deficiency 15 04 2011 kkk 4 1of1 gt m Page size 10 D Active Total 6 New 1 y Pending 4 In Progress 0 Resolved 1 Closed 0 E Rejected 0 Figure 4 9 Managers default page Manager has the ability to manage all user groups explained in detail in section 5 Users administration create new versions of a particular project define modules for a given project and assign developers to modules They also have the ability to manage the bug reports explained in section 5 Users administration Managers also have the ability to view centralized reports in graphical and tabular form for the progress and status of the reported bugs explained in section 7 7 Reports Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 34 BUGReporting
59. from a centralized place as described in section 7 7 Reports 6 2 Detail preview reported bug Every user can view the bug details preview For a detailed preview of a reported bug a user should click on it in the table of reported bugs A new window will appear showing all the detail as in Figure 7 1 In the preview there are a lot of details such as the information about the user that reported the bug is in the Assigned by bar the nature of the bug deficiency or functional in the Bug type bar for which project is the reported bug in Project bar the module of that project in the Module bar the subject of the bug by which a user can search for it description of the bug the status of the bug new pending in progress resolved closed and rejected percentage and target version of the project optional file that can be attached to the reported bug the person who is monitoring the progress of the bug the bug time spent in all the statuses during its lifecycle history of the bug who changed its status and when time stamp Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 45 User manual BUGReportingY Osystem Y InnovationAcademy Bug Preview Back Edit Cancel Application BRS Target Version 2 1 Assigned B AA Bug Type Deficien gt e E E C d 8 S y CustomerSurName S yP a Module Module Status Pending Priori
60. gure 1 4 Company basic information input form 59 Ia Ves AA 59 Figure 1 6 All entered information and payment details 60 rue EE en d Aan Een sic A A E 60 PU Ue eo MS aitor aenidss 60 a ae rior PP PERA 61 Figure 1 10 Choose application screen 61 Figure 1 11 Welcome message and Log out and My profile link ssssnnnnnosssssssseenssssssssseeeess 61 Pistre 12 My PronIG Pa OE aeee a 62 Pear A PA A eo E E aecseaaciestaqactenetees 62 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 5 BUGReporting User manual E System dun InnovationAcademy Figure 1 14 Forgot password DA CC instado paa 63 Figure 2 1 Company administrator default page oooooooooooconononnnnnnnnnnnnnnnnnnnnnonnnnnnnnnncnnnnnnnnnos 64 AI AA E PO O e acu seadpieececnsom ace 65 Figure e e MEW e 66 ista EE E E eet 67 EE E T E E N EE 67 Pieire OO OO CE yO O ees en 68 FiSute 2e Eelere 68 SEA AAA e o A aan scbectesnosuyeusasesaeeaanannexs 69 PRS Ue 22002 EE ssunod os aE usdeqotsso asad eansnentssatanpbrusdsmtscatededecuseantenans 69 A E UU IA 70 Fiore EEN 70 IU API MO e APA E o II A 71 Eistite 2 15 E pro E 72 PVCU Dee AUS acopio adoro 73 Figure 2 15 Define user personal mtormaton 73 FRiStTe 2 0 el CANON Sne 74 ist 217 OCCU EE 74 AE IA o o o pemomss ane E T 75 Fisure 2 19 Edit ENT E ege Ee 75 Poore OAP a ONS iaa E iaa outs 76 Prete Reg e TONGS e o A A 76 SE 1 EE EEN 1 Figure 2 24 All user table with
61. hange the status to closed or reject the solution and change the status to Rejected The developer primary responsibility here is to change the bug status with the progress on his her work while working on a solution for the bug Once a developer opens a bug report with status new he she has to change the status to pending in progress or resolved If not the status is automatically changed to pending it means that the report was seen but the work on the bug has not started yet If the status is in progress he she can change the Done property and change the status from in progress to resolved The developer can change the status field done field file field and the response field If he she makes a change the response field will be mandatory To save the button Save shown in Figure 7 13 1s used Edit Bug Bak Save Clarification Cancel Figure 6 13 Update button 6 7 Add bug clarification When previewing a bug developer may not understand bugs meaning Due that the developer has ability to add clarification for certain bug only when the bug has the new status The button clarification appears on bug preview as shown on the following Figure 6 14 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 50 User manual BUGReportingY Osystem Y InnovationAcademy Edit Bug Back Save Clarification Cancel Project BRS Target Version 2 1 Assigned B Se Bug Type Deficie
62. he made changes Applications Roles leads to the user application roles and Project Roles leads to the user project roles The edit general user information 1s shown in the following figure Edit user general ricky rocco mail com a e Hinir Check availability Country Brazi User name e mail a Password Zip 1000 Confirm Password City Sao Paolo Name State Nostate Surname Rocco Address 23 Vulaz Save Applications Roles Projects Roles Figure 2 19 Edit user general information If you click on Application Roles button then you will be redirected to the application roles page where you can edit the roles given to the user per Bug Reporting system To save the changes click Save or otherwise click Back or Cancel The screen is shown in the following figure Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 75 User manual BUGReporting Osystem Y InnovationAcademy Edit user applications and roles Save Applications Roles Fl company Administrator Manager Bug Reporting System Developer El customer Administrator Fl customer Figure 2 20 Application roles If you click the Project Roles button then you are redirected to the step for editing the roles given to the user per Bug Reporting project To save the changes click Save or otherwise click Back or Cancel The screen is shown in the following figure Edit user projects and roles Save Can
63. hown in Figure 2 9 MA Tof1 P H Pagesize 10 Figure 2 9 Navigation bar Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 19 User manual stem AR ict InnovationAcademy The button is used to go to the first page of the table button is used to go to the last 4 page in the table The button is used for going to the previous page and the button is used to go to the next page The drop down list Page size 10 number of projects per page in the table can be used to change the 2 4 Editing project All project properties can be edited on click on the edit icon which is positioned in every row of the project table There the project name project description and the logo can be changed The logo must be reuploaded Edit Project Back Save Cancel Name SB Suggestion Box Description Logo Choose File No file chosen Customer name Customer logo pas Choose File No file chosen Start date 3 11 2011 End date 10 10 2011 Back Save Cancel Figure 2 10 Project administration edit information After auditing the desired properties the save should be pressed to save the changes Pressing any of the three buttons save back or cancel in the navigation bar Figure 2 11 results in redirection to the all projects page shown on Figure 2 12 pack save Cancel Figure 2 11 Navigation bar 2 5 Managing projects Only the company administrator
64. ht corner My profile link is shown next to the Log out button Welcome Mart Newton Log Out My profile Figure 1 11 Welcome message and Log out and My profile link Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 61 BUGReportin User manual AR InnovationAcademy Click the My profile link The following form with your personal information is shown It is the My profile page My profile Back Save user info Change password If you change your user name the system will logout you and than you can log in again with your new user name Account general info Change password User name martnewton mail com r Country United States e mail Check availability KR New Name Mart Zip 91020 Surname Newton City Phone 1234567 State California Confirm Back Save user info Change password Figure 1 12 My profile page Change any personal information and click Save user info button Change the password and click the Change password button 1 4 Password reset The following figure shows the login page which contains the Forgot the password link Click on it Loc IN Please enter your username and password Account Information Password LI Keep me logged in INNOVATION SERVICES Forgot the password 8 TECHNOLOGIES Log In Figure 1 13 Login page The following form opens for you Enter your username email and click
65. igure 5 3 where he she can create a new user New User Back Account general info newuser email com User name e mail Check availability Country United States D Password State New York Confirm Password City Back Create User Figure 5 3 New user page All the input fields are mandatory The username must be in valid e mail password must be at least 6 characters long and password and confirm password must match In the next screen the user roles per projects is chosen After choosing the roles per projects the roles per projects have to be chosen Those two screens will appear as shown in Figure 5 4 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 40 BUGReporting RS system User manual InnovationAcademy ae New User Next Applications amp Roles Applications Roles Fl company Administrator E Manager Y Bug Reporting System Y Developer Y customer Administrator Fl customer New User Met Projects amp Modules Bug Reporting System Projects Roles Modules Y Module1 El Module 5 Modulez El Test Y BRS Developer module 3 El Test 2 Fl Module 4 Select All Deselect All Figure 5 4 Applications projects modules and roles section Here a number of modules can be associated with the user that is being created This is not mandatory because it can be done later by editing the user 5 2 2 Adding users with customer administrator user g
66. je Macedonia 52 User manual BUGReporting BOsystem E InnovationAcademy 7 Reports The manager and customer groups are able to see reports The difference is that the customer can see only a details report for his reported bugs The manager can see a wide variety of statistical graphical and tabular reports for all reported bugs 7 1 Statistics When manager clicks the report button he is redirected to the report page The first seen report shown in Figure 7 14 is statistics by bug status report Statistics by Bug Status Back Status Module Type Timing Details Totals All projects Status New Pending Pending Resolved TOTAL Figure 7 1 Statistics by bug status report Here the statistics by bug status are represented in a graphical and tabular form By clicking the Module button as in Figure 7 15 the report by bug module will be shown Statistics by Bug Module Back Status Module Type Timing Details Totals All projects Module Module 1 Module 4 Module1 TOTAL Module4 module 1 Figure 7 2 Report statistics by bug module The wanted project can be selected from the All projects drop down list Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 53 User manual KS BUGReportineXx Gm system ict InnovationAcademy If manager wants to see the statistics depending of the type of the bugs that are o
67. k the browse button to open the file upload window shown in Figure 7 12 and select the file he wants to attach to the report Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 48 User manual BUGReporting MA system AN InnovationAcademy File Upload Look in gt 0 CS Amy Documents 4 ig My Computer My Recent yy Network Places Documents Mozilla Firefox Po o 2 Rabota Le SCDAD DOCS 18 10 2010 Desktop Microsoft_Word Pro_2003 Portable IW CDAD LOT1 User Manual v 2 mk Ejidotnethx 35setup iNew Microsoft Office Word Document SOLManagementStudio_x86_ENU Technical Specification Bug Reporting v 1 0 My Documents eL My Computer Ke Mu Netw wi ork Files of type All Files Figure 6 12 File upload window Optionally the user can choose a customer administrator to monitor this report At the end the report is submitted by clicking the add button After that the new bug can be browsed as described in section 7 3 Searching bugs 6 6 Editing a reported bug Section 7 3 Searching bugs describes how to find a reported bug or how to arrange the reported bugs After the desired bug report is found by clicking on it a user can be redirected to the Bug preview page Figure 7 1 Depending on the user type and bug status different actions can be performed 6 6 1 Customer approval When the customer logs in on the default page Figure 4 6 he she can see all of his her
68. lA Customer logo Choose File No file chosen Customer link http iacademk mk Start date 5 1 2011 End date 6 1 2011 Urgency Time working es days Low isla 0 NA F Urgent El immediate Select All Deselect All Figure 2 3 Add new project page 2 2 Define project version Each project can have versions You can define new project version this way You click on the Projects button from the menu of the default company administrator page The all projects table is shows as in the following figure Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 66 BUGReporting User manual RS syste AR InnovationAcademy My Projects Ta Name Description Managers StartDate EndDate Date Added d RN S wws WWS Marjan G 5 18 2011 6 4 2011 orcas OT S A 4 49 44 AM d A Test11 test 5 3 2011 5 20 2011 ltd ew i J 3 32 33 AM d A PE E banking test description 2 4 26 2011 6 1 2011 ofleet 2 O yanking est description 26 1 08 15 AM j 5 3 2011 f 4 w aj 2 Test project manager Test project manager CAlAcademyName CAlAcademySurName 5 27 2011 7 8 2011 5 13 14 AM d A YE Test od manager Test od 2 Marjan G 4 12 2011 7713 2012 4 13 2011 2 O est od manager2 est od manager arjan Gusev i 2 27 48 AM d A emm E mail Marketing Modul 128 2011 7 5 201 Tan 2 O mail Marketing Module 2 28 20 pl ais P 3 25 2011 d ewe sales Authomation Sales Authomation Management 3 2 2011 7 22 201
69. le arranging the users in the table in ascending or descending order in dependence of some property Those buttons are shown in Figure 5 2 Is SS ls Name Surname Role User Name Application approved locked Last login Figure 5 2 Arranging buttons By pressing the Name button the users will be arranged by their name in ascending order By clicking the same button again users will be arranged by their name in descending order The functioning of the other buttons 1s exactly the same The name of the button that is pressed 1s the attribute by which the users will be arranged in the table Editing and deleting users 1s possible from the same window and that will be explained in section 5 3 Editing users Users from developer and customer user groups cannot administer users They cannot create nor delete users The two user groups that have the authority to create and reassign users are manager and customer administrator user group The first step in administrating users is the same for the two user groups From the default page by clicking on the Users button the user is redirected to all users administration page Figure 3 1 5 2 Adding a new user 5 2 1 Adding users with manager user group By clicking the Users button on the default page the manager will be redirected to the users page where he she can see all the users for a given project From here by clicking the New user button he she will be redirected to the New user page shown in F
70. le is shown as in the following figure To edit any project details click on the icon edit which is positioned in each project row My Projects New project Search Name Description Managers StartDate EndDate Date Added 7 2 aa SE SS ine 5 24 2011 he E Insurance Th ect about 5 1 2011 6 1 2011 2 S nsurance is is project abou f 9 12 12 PM d A Ve wws WWS Marjan G 5 18 2011 6 4 2011 le OT WWS rjan Gusev cad DA j 7 5 5 2011 Soe B testi test 5 3 2011 5 20 2011 3 32 33 AM i BE 5 4 2011 d be SS E banking test description 2 4 26 2011 6 1 2011 A 1 08 15 AM d Ss Ve 5 3 2011 a o y Test project manager Test project manager CAlAcademyName CAlAcademySurName 5127 2011 7 8 2011 5 13 14 AM 13 d e i 4 13 2011 MIN y Test od manager Test od manager2 Marjan Gusev 4 12 2011 7 13 2012 2 27 48 AM f E 3 25 2011 EAL E emm E mail Marketing Module 2 28 2011 7 5 2012 3 48 38 AM s E E 3 25 2011 ED sales Authomation Sales Authomation Management 3 2 2011 7 22 2011 3 36 39 AM d A RB E Survey S M 3 2 2011 aer 3 29 2011 20 y Survey E Survey Management 12 20 28 20 3 34 08 AM 3 25 2011 f Ki v aj sp Suggestion Box IATName IATSurName Marjan Gusev 3 10 2011 5 20 2011 1 56 50 AM M 4 10f2 gt Page size 10 z Total 13 Active 12 Back New project Figure 2 12 All projects The next edit project details page is open as shown in the next figure All the fields present the project details
71. licked to save the change If the username is Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 30 User manual BUGReporting BOsystem Y InnovationAcademy changed the user will be automatically logged out Then he should log in with the new username Changing the password can be realized in the right panel called Change password First the old password should be entered than the new password and confirm new password which must be the same as the new password The passwords must be at least 6 characters long and contain at least one special character After changing the password the change password button should be pressed to change the password Appropriate action will be taken by clicking either Save user info button or Change password button and the user will be redirected to the default home page My profile Back Save user info Change password If you change your user name the system will logout you and than you can log in again with your new user name User name e mail Name Surname Phone Fax kristina kolicdiacademy mk Check availability Kristina Kolic Account general info Country United States Zip 12222 ci 021212 State New York Back Save user info Change password Figure 4 5 Profile information Change password Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia
72. lity to report new bugs as shown in Figure 6 11 and explained in greater details in section 6 5 The customer administrator can have access to details of all bugs reported and corresponding answers as well to summary reports The problem solvers or otherwise the developers can answer and solve problems They receive the reported bugs open them and work on the problem When it is solved they change the bug status and wait for the response of the managers or customers A lot of reports are available for the provider manager and he she can manage all process of development and maintenance Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 14 SE BUGReporting y Osystem User manual InnovationAcademy 2 Administration 2 1 Registering for Bug Reporting Service To register for Bug Reporting service a client should click on the offered Bug Reporting product on the site which is shown on Figure 2 1 Full description of the system and its functionallities are shown and also start free trial now and register and pay it buttons are avaliable as shown on Figure 2 2 BUGReportingi TEEN Bug Reporting System is leading cloud computing software solution in quality assurance and task management The usage is quick simple and easy as using e mail web client It allows organizations to collect track and assign bugs E E MAILMARKETINGMODULE The aim of the Email Marketing is to provide a tool
73. n J zs S j STT BY CustomerSurName Ah ali x Module Module1 Status Pending Priority Low Done 20 Subject New bug Problem Description New Select File Files No files attached Monitoring CustomerName CustomerSurName AName ASurName Alexandar Belin Mart Newton New Pending InProgress Resolved Rejected Closed Suspended Activated Timing 5 22 2011 6 39 23 PM Response History Back Save Clarification Cancel Figure 6 14 Clarification button on edit bug page On click the clarification button the developer is redirected to the add clarification page The adding new clarification is almost the same as adding new bug so the developer has to add subject of the clarification problem description optionally file and also who will be monitoring the clarification New Issue o Back Add UU Cancel Please complete the form below This report will be logged and sent to the development team on a high priority basis through the development system Please do not expect a personal answer immediately A notification will be sent when a fix patch or new version is released which fixes the bug or we can offer some other work around Project BRS Target Version 2 1 Module Module1 Subject e What adittional info you nedd Problem Description e What did you do not understood in this bug e If you need more info about the bug or you have another solu
74. nd customer administrator user group can create and edit users Customer administrator can create and edit users only from customer and customer administrator user group described in section 5 2 2 Adding users with customer administrator user group He she can also add users debuggers to a module as described in section 3 5 Assigning and removing debuggers to a module Managers can add and edit users from all user groups explained in section 5 2 1 Adding users with manager user group They also assign developers to the modules as described in section 3 4 Adding and removing developers to a module The company administrator is the user group with the biggest privileges in adding and editing users He can create and edit users from all five user groups described in section 5 2 3 Adding users with company administrator user group In this process he she can assign a user to a module or modules if the user is from the developer customer or customer administrator user group 5 1 Searching and arranging users Searching for users is possible when a user is logged in as a company administrator manager or customer administrator By pressing the Users button on the default page a redirection occurs to all users administration page Figure 5 1 My Users Back New User All projects H All Roles H Name Surname User Name Applications DN CTiName CT1Surname cadminti iacademy mk BRS EMM SB 4 8 2011 Cadmin2 Cadmin4 cadmin2 iacadem
75. nistration of s customers Bug reporting X Administration of g developers Administration of bug statuses Approving of solutions Ze e Detailed reports Default action is click on log in button with filling proper username and password The check box keep me logged in is used to give instructions to the browser to remember credentials and keep open the established session The link forgot the password 1s used to reset the password and the link register for service is used to provide credentials for usage of the system 4 1 User Authorization 5 types of user groups can log on the application Company administrator logs in administers the projects assigns customer and provider managers Customer administrator logs in manages customers and defines debuggers Customer logs in and has role to report a bug Developer logs in changes bug status and reports the actions taken Manager logs in manages developers define project versions and modules To log in enter username and password in the text fields for username and password and then click the Log in button as shown in Figure 4 2 Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 29 BUGReportin User manual Bester aR InnovationAcademy Account Information Username Igorlhevski qmail com Password ERE C keep me logged in Forgot the password Figure 4 2 Log in After successful logging in th
76. ns if there is no reminder then this bar does not appears The function bar is positioned under the To Do Bar It contains 2 drop down boxes to select projects and statuses and so filter the bugs After the selection there is a text box and search button to activate a search of a bug Two more buttons are positioned the Report new button and the Details button There are number of available functions on this page Reporting encountered bugs and evaluation the effectiveness of a resolved bug is explained in section 6 5 Adding a new bug Customers can log out by clicking the Log out button in the rightmost top bar executing the procedure explained in section 4 1 User Authorization The first part of this page is the filtering bar shown in Figure 6 2 Those controls can be used to select project version of that project and particular module of that project Also there is a control which can be used to search for a particular bug by key value and status The way to use this controls is explained in section 6 3 Searching bugs The details button is positioned at the right end of this bar By clicking on it the customer can view analytical graphical and tabular reports about the status of his reported bugs as described in section 6 9 Analytical reports Under the filtering bar is the table with the reported bugs On the top of the table there is a bar with buttons that are used for arranging the bugs in the table in dependence of some
77. ogrammers at fixing bugs BUGReporting WM system Start Free Trial Now Register and Pay It The Bug Reporting System supports high level of details allowing usage of that system by serious and demanding software companies and also very easy way of utilization that is applicable in companies that do not have dedicated IT staff but still need to make approval of delivered software Figure 1 2 Bug Reporting overview The user clicks on Register and Pay it button and continues Next the step of the company registrations follows The user has to choose the application he she registers his her company for Choose the application Bug Reporting as shown on the following figure and click the Proceed to Step 2 button Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 57 User manual ie InnovationAcademy Step 1 Step 2 i Step 3 Choose applications in Register your company by Rn Complete the payment w the form below completing the form below y and start using your and continue to the next step and continue to the next step services Application selection Select number of users 0 5 Single Bundle 1 Month 3 Months 6 Months 1 Year B ug Reporting System 4 95 9 95 18 95 29 95 Workflow Management 6 95 18 95 29 95 49 95 Email Marketing 6 95 18 95 29 95 49 95 Suggestion Box 4 95 4 00 18 95 29 95 Sales Automation 6 95 18 95 29 95 29 95 E Survey 2 95 4 95
78. ox Editor Agent Fl sales Automation Customer Agent FJ E Survey Customer Edit user projects and roles Bug Reporting System Projects Roles Modules Module C Module 5 Module E Test BRS 2 Developer E Module 3 Test 2 El Module 4 Select All Deselect All Module 1 Module 3 WFL 9 Developer Module 2 Select All Deselect All B li se Aen sl Select All Deselect All Suggestion Box No projects or modules for this application Figure 5 7 Edit user page steps Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 44 BUGReportingW_ User manual B System dun InnovationAcademy 6 Manage bug reporting 6 1 Main functionalities The main functionality of this application is reporting bugs and managing them from a centralized place The process starts with reporting a new bug from customer or customer administrator user group by filling the form shown in Figure 6 11 Then developers start working on that bug continuously changing its status and filling appropriate reports as in Figure 7 1 After the bug is resolved the customer or customer administrator inspects the solution of the bug If the solution is good the bug resolution is rejected and the life cycle of the reported bug starts from the beginning or it is accepted and the life cycle of the reported bug terminates The other important functionality is the ability to view statistical and analytical reports for all the reported bugs
79. parameter as explained in section 6 4 Arranging bugs The status bar is in the bottom right of the table The buttons in this bar can be used to filter the reported bugs as 1s explained in section 6 3 Searching bugs Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 32 BUGReportin User manual B System InnovationAcademy The navigation bar with buttons used for going through the table is positioned in the bottom left part of the table It is shown in Figure 6 7 The function of this buttons is explained in greater detail in section 6 3 Searching bugs 4 5 Customer administrator After the login procedure the default page is open In this case it looks slightly different from the previous Figure 4 6 as shown in the Figure 4 7 The difference is that the customer administrator has a menu bar with option to see all the users of the projects he she is customer administrator of This user can only see the bugs that are reported for the projects he she is customer administrator of but cannot edit or update them My Reported Bugs You have 1 To Do actions in 1 application s Suggestions 1 Users All projects y All statuses DH Search ID Subject Project Module Type Date Added Priority 6 5 Test WFL WFL Module 1 Deficiency 05 05 2011 x amp 4 test2 BRS Module1 Deficiency 27 04 2011 amp 3 test BRS Module1 Deficiency 27 04 2011 D 6 2 Test 1 2 BRS Module 4 Deficiency 15 04 2011
80. pe Deficiency D Project BRS M Target Version 2 1 D Module Module sl Subject What were you trying to do What did you do eg what menu or buttons did you use What exactly did you see eg text of error messages if any If you take the same steps does it happen again If there a repeatable way to cause the problem it makes it much easier for us to fix the problem Problem Description eee Priority Low Files Select File Monitoring AName ASurName Back Add Cancel Figure 6 11 New issue page A number of fields such as bug type project target version module and priority have a default value selected so it 1s important to inspect them before going further The subject field is mandatory and it is very important for searching a reported bug by key value as described in Chapter 7 3 Searching bugs The second mandatory field is the description field Here user enters the following descriptions e What were you trying to do e What did you do eg what menu or buttons did you use e What exactly did you see eg text of error messages if any e If you take the same steps does it happen again If there a repeatable way to cause the problem it makes it much easier for us to fix the problem Next control is the file upload control with input field and a Browse button This is used for attaching a file to the reported bug such as print screen of the bug The user can clic
81. reported bugs in the table In the first column in the table he she can see the status of the each bug By clicking on a bug the customer will be redirected to Figure 6 2 From here depending on the status of the bug he she can edit it or approve it If the status is new he she can edit the bug type project module subject problem description priority target version file and monitoring fields After the change is made it is saved by clicking the update button If the bug status is pending in progress closed or rejected Y no further approval or editing 1s possible Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 49 BUGReporting Osystem User manual InnovationAcademy he If the status is resolved Done property will be 80 and that s the maximum percentage a developer can set up From here the only change he she can make is to change the status to pending Only customers and customer administrators can change the Done property to 100 by changing the status from resolved to closed 6 6 2 Updating bug status by developer If the status is new all fields accept the status and Done can be modified The two fields Timing and History are automatically modified by the project with any change of the bug report After the developer finishes all his work on a bug he changes its status to Resolved At that point a customer or customer administrator can accept the solution and c
82. roup The procedure for getting to New user page is the same as for the manager explained in the previous section Again the Username e mail Password Confirm password and Role fields are mandatory The username must be in valid e mail password must be at least 6 characters long and password and confirm password must match The combo box is for selection of user group The only difference here inability to create user from manager or developer user group shown in Figure 5 5 The process of creating a new user is finished by clicking the create user button If there is any error in the input a red message will appear from the right side of the mistaken field explaining what was wrong with the inserted value Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 41 Ed BUGReportings Osystem User manual InnovationAcademy New User Account general info User name e mail Country Maldives DH Check availability Z i Password ip 1000 Confirm Password City Maldives State Nostate E Name Surname Address 19 new street Phone 12345677 Fax 12345677 Create User New User Applications amp Roles Applications Roles Fl Developer Bug Reporting System El customer Administrator Customer z z 5 Projects amp Modules Bug Reporting System Projects Roles Modules Modulet ElModule 5 Module E Test BRS Customer Module 3 E Test2 Fl Module 4 Select All D
83. rstly you choose the Users button from the menu on the default page and then all the company users table is shown as in the following figure Each row has the edit icon lt On click on it you are redirected to the edit user page Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 74 BUGReporting User manual Den AR InnovationAcademy My Users Back New User All projects All Roles y Name Surname User Name Applications d ctTiname CT1Surname cadmint1 iacademy mk BRS EMM SB 4 8 2011 d cadmin2 Cadmin4 cadmin2 iacademy mk BRS EMM ES SA SB WFL 3 3 2011 d DN TestName TestSurName testuser5 iacademy mk BRS WFL 3 18 2011 O Testn TestSN testuser mail com BRS 5 21 2011 d AMName AMSurName jiamanager iacademy mk BRS EMM SB 4 8 2011 d Di customerName CustomerSurName customer iacademy mk BRS 5 22 2011 d Pano Gushev pano gushev iacademy mk BRS EMM ES SA SB WFL 5 22 2011 d Boris Kocarov boris kocharov iacademy mk BRS SB 3 10 2011 d ATName ATSurName iatest iacademy mk BRS EMM SB 4 8 2011 aname ASurName agent iacademy mk BRS EMM ES SA SB WFL 5 9 2011 M 4 10f3 EH Pagesize 10 sl Active Total 24 Active 22 Back New User Figure 2 18 All users The edit user page shows the personal user information with the ability to edit 1t The page also has menu with these buttons Back always returns to the previous page Save saves t
84. the Send new password button The new generated password will be sent on your email address Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 62 User manual BUGReporting DB ystem d InnovationAcademy Password reset Please enter your e mail address In a moment you will recieve a new temporary password by email and you will have to reset it and set a new password immediately Your email mart newton mail com Back Send new password Figure 1 14 Forgot password page Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 63 User manual BUGReporting DB ystem d InnovationAcademy 2 Company administrator This is the default company administrator page This page contains the entered company information and also a list of applications that the company is registered for Company info contacts Company name a be CEQ Branko Djurovic Ei Innovation Academy Official Name Innovation Academy Contact Person Branko Djurovic Address Arhimedova bb 60 City Skopje State Zip 1000 Country Macedonia Phone 023176068 Fax 023154584 Email info iacademy mk Web site http www iacademy mk Added By Innovation Academy Admin Description Software development and education company 4 5 7011 4 5 7011 4 5 2011 4 5 7011 4 5 7011 4 5 2011 6 5 2011 6 5 2011 6 5 2011 5 5 2011 5 5 2011 8 5 2011 Figure 2 1 Company administrator default page On this page
85. the entered registration information and payment The last step of the registration for service is the completion message if the paying was successful If the registration step 2 was successful then email messages are sent to the company CEO email The email messages contain information about the contract and also login information for the created company administrator user The confirmation message is shown in the next Figure 2 6 Step 3 Confirm the free trial Fe and start using your d SS services ORDER CONFIRMATION Your free trial subscription is successful Thank you for your interest An email confirmation was also automatically sent to the address provided when you registered for your account with the login details for your administrator account If you have any questions about your subscription please email supportPfancyinnovations com or call us at 0800 999 9999 Go To Your Account Return to homepage Figure 2 6 Confirmation message Once the registration process is finished and successful the company administrator can login the system with the sent login credentials and update the company information add new projects and create new user who will use the service Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 18 BUGReporting User manual Bm syste AR InnovationAcademy 2 2 Adding new project The only user that can add a new project is the company administrator The
86. the following figure Project modules Back New module Priority Name Users d be 4 A Registration d Se 4 A Login Hd 1ofi EN Pagesize 10 DH Back New module Figure 2 9 All modules There are the following icons P y on each module row The click on the first one 1 e the arrow with direction from down to up changes the module priority to higher level and the reversed one changes the module priority to lower level 2 5 View project details You choose the Projects button from the menu on the default page and then all the projects table 1s shown as in the following figure Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 69 User manual My Projects Le Jet ea Name Description d be A E insurance This is project about M NE2 wws WwS Soe E test 11 test d bewege E banking test description 2 d Li w y Test project manager Test project manager d Sa WF Be Test od manager Test od manager2 Roe 2 emm E mail Marketing Module d Sa WF E sales Authomation Sales Authomation Management oe B Esuvey E Survey Management S se Suggestion Box M 4 10f2 EH Pagesize 10 DH Back New project BUGReporting y MA system Managers Marjan Gusev CAlAcademyName CAlAcademySurName Marjan Gusev IATName IATSurName Marjan Gusev Figure 2 10 All projects StartDate 5 1 2011 5 18 2011 5 3 2011 4 26 2011 5 27 2011 4 12 2011 2 28 2011 3 2 20
87. there is menu which contains the following buttons Edit for editing and updating the company details History for previewing history of contracts Projects for previewing all company projects Users for previewing application users and Contracts for previewing all the company contracts 2 1 Define project Choose the Projects button from the menu on the default page All the Bug Reporting projects are shown in a table as in the following figure This table can be sorted and also filtered The projects can be filtered by search keyword The number of the items of the table can be chosen of the page size control at the bottom of the table Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 64 User manual BUGReportingY Osystem Y InnovationAcademy My Projects Wope sar Name Description Managers StartDate EndDate Date Added d A FE wws WWS Marj 18 2011 4 2011 or 2 O VS arjan Gusev 5 18 20 6 4 20 PEA d A Test11 test 5 3 2011 5 20 2011 sil ew E 3 32 33 AM d A E banki test description 2 4 26 2011 6 1 2011 pdas 2 O anking est description 126 i 1 08 15 AM 5 3 2011 d ewe test project manager Test project manager CAlAcademyName CAlAcademySurName 5 27 2011 7 8 2011 5 13 14 AM d amp i Testo ger2 y ch At WEI 4 13 2011 2 e y est od manager Test od manager2 Marjan Gusev 4 12 2011 7 13 2012 2 27 48 AM d A v2 EMM E mail Marketin ule 2011 7 5 201 Aaa 2 O ail Marketing
88. tion write here Priority Low D Files Select File Monitoring E TName TSurName 7 Marjan Gusev C IAMName IAMSurName 7 IATName IATSurName 7 AName ASurName Z Nikola Nacov Fl nano Fywes C Manager3nd Manager3nsd C Boris Kocarov Back Add Cancel Figure 6 15 Add new clarification All the added clarifications can be accessed by clicking the link Clarifications which is positioned on the default page The all clarification page contains table of all the existing clarifications which can be filtered by project versions modules and status All the clarifications have the same statuses as bug Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 51 BUGReporting User manual BD ystem A InnovationAcademy Clarifications All projects x All versions z All modules a All statuses 7 e Back ID Subject Project Module Type Date Added Priority Done 6 a BRS Module1 Clarification 27 04 2011 kk 25 5 d BRS Module1 Clarification 27 04 2011 del HA 1of1 gt Mi Page size 10 D Active Total 2 New 0 Answered 2 Y Closed 0 ac Figure 6 16 All clarifications page 6 8 Add bug suggestion Sometimes the developer has new idea for the project which needs somehow to be expressed to the customer or the manager of the project That can be done by clicking the Suggestion button which is positioned on the default developer page and which leads to the add new suggestion p
89. to set tasks and track their execution Old fashion management approach allows each manager on whatever managerial level to manage effectively from 3 to 5 subordinates This clo project management The aim of the WORKFLOW MANAGER is to provide a tool to set tasks and track their execution Old fashion management approach allows each manager on whatever managerial level to manage effectively from 3 to 5 subordinates This cl DATA COLLECTION SERVICE y The aim of the Suggestion Box is to provide a tool to set tasks and track their execution Old fashion management approach allows each manager on whatever managerial level to manage effectively from 3 to 5 subordinates This clou s Bo men You complain We react The aim of the Suggestion Box is to provide a tool to set tasks and track their execution Old fashion management approach allows each manager on whatever managerial level to manage effectively from 3 to 5 subordinates This clou Ni automation The aim of the Suggestion Box is to provide a tool to set tasks and track their execution Old fashion management approach allows each manager on whatever managerial level to manage effectively from 3 to 5 subordinates This clou Figure 2 1 Offered products Among them is the Bug Reporting service Bug Reporting System Overview BUGReporting Wsystem Bug Reporting System is leading cloud computing software solution in quality assurance and task
90. ttons as shown on the previous figure one for registering the company for trial period usage of the service and the other for registering the company and paying to use the service If the client selects the trial version of the service he she must register the company first and then the registered company gets the month trial period for using the service If the client selects to register and pay for the service then the client must pass the following steps of the registration process Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 15 User manual KS BUGReportinex Gm system ic InnovationAcademy In the first step of the registration the client has to choose which service he she registers his her company for to choose for how long the company will use the service and how many users will use the service for their company After that the client continues the registration process on the second registration step In the following Figure 2 3 1s shown the layout of the first registration step Step 1 Choose applications in the form below i and continue to the next step A Application selection Select number of users 0 5 EN 9 Single O Bundle 31 Month 3 3 Months 36 Months 9 1 Year v Bug Reporting System 1 00 2 00 3 00 4 00 C Workflow Management 5 00 6 00 7 00 8 00 E Email Marketing 9 00 0 1 00 2 00 F Suggestion Box 3 00 4 00 5 00 6 00 j Sales Automation 7 00 8 00 9 0
91. ty Low Done TE Subject test Problem Description test Files No files attached Monitoring CustomerName CustomerSurName AName ASurName Alexandar Belin L Mart Newton New Pending InProgress Resolved Rejected Closed Suspended Activated Timing 4 27 2011 3 40 30 4 27 2011 3 43 10 AM AM History Time Stamp Back edit Cancel Figure 6 1 Bug preview Depending of the type of the user and the status of the bug different types of users can edit different field which will be described in more detail in Figure 6 1 6 3 Searching bugs Reported bugs are represented in a tabular form in every default page no matter the user group Searching and classifying the bugs can be done in many different ways There are a number of filters that can be used independently or in combinations These filters are presented in Figure 6 2 atprojeis E aaen e suggestion Figure 6 2 Search filters If drop down list All projects is clicked a list of all possible projects will appear Figure 6 3 All projects 7 All projects BRS WEL Figure 6 3 Available projects The status filter is independent from the previously mentioned filters but it can be combined with them The possible choices for this filter are shown in Figure 7 4 All statuses iv All statuses lt New Pending In Progress Resolved Closed Rejected Figure 6 4 All status available choices Innovation Academy Arhimedova bb reon 60 YES Incubator 1000
92. ved Closed Rejected TOTAL 13 12 2010 Monday 1 1 1 0 0 0 3 14 12 2010 Tuesday 2 1 0 0 0 0 3 15 12 2010 Wednesday 5 4 3 3 1 2 18 16 12 2010 Thursday 0 0 1 1 0 0 2 17 12 2010 Friday 0 0 0 0 0 0 0 18 12 2010 Saturday 0 0 0 0 0 0 0 19 12 2010 Sunday 0 0 0 0 0 0 0 TOTAL 8 6 5 4 1 2 26 20 15 10 5 0 13 12 2010 14 12 2010 15 12 2010 16 12 2010 17 12 2010 18 12 2010 19 12 2010 MMM Rejected y Closed MW Resolved MN InProgress Pending MI New Figure 7 5 Weekly report Monthly Report Weekly Monthly pen xl Test application v lt lt Previous month Current month Next month gt gt Week Range New Pending InProgress Resolved Closed Rejected TOTAL 28 11 2010 04 12 2010 0 0 0 0 0 0 0 05 12 2010 11 12 2010 0 0 0 0 0 0 0 12 12 2010 18 12 2010 8 6 5 4 1 2 26 19 12 2010 25 12 2010 0 0 0 0 0 0 0 26 12 2010 01 01 2011 0 0 0 0 0 0 0 TOTAL 8 6 5 4 1 2 26 30 25 20 15 10 5 0 28 11 2010 04 12 2010 05 12 2010 11 12 2010 12 12 2010 18 12 2010 19 12 2010 25 12 2010 26 12 2010 01 01 2011 MMM Rejected Closed Mk Resolved MN InProgress Pending MI New Figure 7 6 Monthly report Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 55 BUGReporting A Osystem Y User manual InnovationAcademy Test application lt lt Previous year Current year Next year gt gt Month Name New Pending InProgress Resolved Closed Rejected TOTAL January 0 0 0 0 0 0 0 February 0 0 0 0 0 0 0
93. ware application but project s boundaries are not limited only to software Foe example a project can be car development or book writing or anything that has to be tested before the final release The project is devided into smaller subareas called modules and each project has to have at least one module Also a project 1s devided into time limited units which are called versions Modules and versions are great way to classify the reported bugs per project Each bug is reported for project module and project version There are 2 sides of project teams the development team and the customer team The customers report bug to the development team and the developers resolve them The customers depends on their satisfaction with the solution can close or reject the bug solution Setting up a new project is possible once the user has registered for the service and obtained the company administrator credentials The company administrator logs in the Bug Reporting System more details can be found in section 4 1 The entry point where the company administrator adds new projects is the Project administration page a snapshot is shown in Figure 4 12 The setting up procedure continues Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 10 InnovationAcademy BUGReporting User manual Bm chte AR with setting up general specification about the project name description and logo Also this user can create new us
94. y mk BRS EMM ES SA SB WFL 3 3 2011 DN TestName TestSurName testuser5 iacademy mk BRS WFL 3 18 2011 4 AMName AMSurName iamanager iacademy mk BRS EMM SB 4 8 2011 DN CustomerName CustomerSurName customer iacademy mk BRS 5 19 2011 O Pano Gushev pano gushev iacademy mk BRS EMM ES SA SB WFL 5 19 2011 DN Boris Kocarov boris kocharov iacademy mk BRS SB 3 10 2011 Di lATName lATSurName iatest iacademy mk BRS EMM SB 4 8 2011 DN Aname ASurName agent iacademy mk BRS EMM ES SA SB WFL 5 9 2011 Aleksandra Gjozeva aleksandra gjozeva innovation com mk BRS SA WFL 4 6 2011 M 4 10f3 EH Pagesize 10 ly Active Total 21 Active 19 Back New User Figure 5 1 All users administration page There 1s a difference between manager and customer administrator The manager can see all the users but customer administrator can see only customers and customer administrators Apart from that difference everything else involving searching and arranging users in the users table is the same The special function for searching user by key value is not available Filtering is possible by selecting a project of interested from choose project list only the users from that project will be seen in the users table Innovation Academy Arhimedova bb reon 60 YES Incubator 1000 Skopje Macedonia 39 BUGReporting User manual E System daa InnovationAcademy In the top of the table there is a list of buttons arranged in a bar that enab

Bug Reporting System - User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents