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HP Officejet Pro X451 and X551 user guide

1. Mexico statement Aviso para los usuarios de M xico La operaci n de este equipo est sujeta a las siguientes dos condiciones 1 es posible que este equipo o dispositivo no cause interferencia perjudicial y 2 este equipo o dispositivo debe aceptar cualquier interferencia incluyendo la que pueda causar su operaci n no deseada Para saber el modelo de la tarjeta inal mbrica utilizada revise la etiqueta regulatoria de la impresora ENWW Additional statements for wireless products 225 Anonymous usage information storage The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer In addition this memory chip stores a limited set of anonymous information about the usage of the printer which might include the following the date when the cartridge was first installed the date when the cartridge was last used the number of pages printed using the cartridge the page coverage frequency of printing the printing modes used any printing errors that might have occurred and the printer model This information helps HP design future printers to meet our customers printing needs The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their printer HP collects a sampling of the memory chips
2. 123 10 Bul 125 Print information pages ont 126 Use the HP Embedded Web Server 127 PUSS ISOS a ine 127 Open the HP Embedded Web 128 E 128 Use HP Web Jetadmin software P 130 Product 130 Security stateirients 130 Assign an administrator password in the HP Embedded Web Server 130 Contra Panel Lock 130 viii ENWW Disable unused protocols and services 02 2 2 131 Administrator SENTING Sec casa MN eot vlad eter Rb Ea e bs eR EN rU UR 132 Color Access Control pda EUREN OR ped mS 132 Protected Protocols S HTTPS 132 T 192 Scan to and Faxta Folder Authentication 132 132 ee Tc 133 onore 133 Wireless Authentication
3. powered EasyColor and the UPD powered by hp EasyColor and the UPD The HP EasyColor option is enabled by default in the HP Mac Postscript printer driver so you do not need to make manual color adjustments To disable the option so you can manually adjust the color settings use the following procedure 1 On the File menu click the Print option 2 Select the product from the Printers list 3 Open the Color Options menu and then click the HP EasyColor check box to clear it 4 Adjust the RGB Color Settings by selecting a setting from the RGB Color drop down menu ENWW Print tasks Mac 97 Additional print tasks Windows Cancel a print job Cancel a print job with Windows 1 If the print job is currently printing cancel it by pressing the Cancel gt lt button on the product control panel NOTE Pressing the Cancel gt lt button clears the job that the product is currently processing If more than one process is running pressing the Cancel gt lt button clears the process that currently appears on the product control panel NOTE On HP Officejet Pro X451 Series products print jobs can also be canceled from the Job Status menu 2 You can also cancel a print job from a software program or a print queue Software program Typically a dialog box appears briefly on the computer screen allowing you to cancel the print job e Windows print queue print job
4. 18 Plug and Print Officejet Pro X551 models only 18 SETUP MMU tans 19 Network ment annie 20 HP Web Services menu Officejet Pro X451 models only 22 Device Setup Menu tans 23 SENI RTT UNCERT 27 Print Reports AT EA 28 3 Connect Ihe produc ni ens 29 Connect the product using a USB 30 30 Connect the product to a network 31 Supported network protocols 31 ENWW Install the product on wired network 2022 2 31 Configure IP network settings 32 Bu sinsin Te 35 Connect the product to a wireless network wireless models only 0007 02 36 Connect the product to a wireless network using the Wireless Setup Wizard Officejet PHO 36 Connect the product to a wireless network using WPS 36 Connect the product to a wireless network using a USB cable Officejet Pro X451 only 37 Ins
5. 168 The file does not print from the USB storage device 168 The file that you want to print is not listed in the USB Print menu 169 Solve product connectivity problems ioter ree ette beta RR aC on Hei 169 Salve USB direct connect problems E QUE quin Ea 169 Solve network problems bi vam evi aka No p 169 Solve wireless network problemisc esos ott en axe Pts b tbe PE HR b RA d bte ee 172 Wireless connectivity checklist em 172 The control panel displays message wireless feature on this product has been HIMES set 173 The product does not print after the wireless configuration completes 173 The product does not print and the computer has a third party firewall installed 174 The wireless connection does not work after moving the wireless router or product 174 Cannot connect more computers to the wireless product 174 The wireless product loses communication when connected to a VPN 175 The network does not appear in the wireless networks 175 wireless network is not functioning 1 176 Solv
6. 133 Economy Ree 134 Print with General Office mode 134 Power 134 Clean the produch NOTET 136 control MC 136 Produch MUSIC PII ET t m OO OT CT T E 137 11 Solve problems 139 140 Problem solving checklist 141 Step 1 Check that the product power is Gn ipe oe o Ea DR 141 Step 2 Check the control panel for error messages 2 2 7 141 Step 3 Test print functionality 141 Step 4 Try sending a print job from a computer 2 141 Step 5 Test the Plug and Print USB Drive printing functionality X551 Series 142 Factors that affect product performance 22 22 2 2 142 Restore the factory set defaults cs ve asst cine w te tone 142 Paper feeds incorrectly or becomes jammed eee 143 The product does not pick up paper 143 The product picks up multiple sheets of paper 2 143 Prevent paper jams EE
7. A EPE ER ia EES EE aE EE N ENR IEEE E 71 Ink cartridge view 71 Manage ink dust oa b HER thats tlc HN 72 Change settings ink cartridges ca cas rima tnnt 72 Store and recycle supplies 73 bon ida di 73 aud keeper Doce EE E 74 Replace the ink cartridges 2 101202222 000000000000000000 0002 00 5 0 74 Solve issues with supplies ene assit i ei te ede en ela eed 77 Check the Wile Contes 77 Interpret control panel messages supplies 77 83 Print tasks WVinGOWS 84 Open the printer driver with Windows 84 Get help for any printing option with Windows 2222 84 Change the number of print copies with Windows 1 0 0200 85 Save custom print settings for reuse with Windows 1 85 Improve print quality with Windows 2 1 0002 2 000000000000 88 P
8. n een one 221 European Union Regulatory 222 Additional statements for wireless products 224 FCC compliance statement United 224 Notice fo users in the US and Canada iis ier roter bio pk ott npe ing 224 Australia statement aee ena 224 Brazil ANATEL statement occi pr eor UHR VAY REIS AO RN VUE Dod 224 Canadian statements cesarean serat easiness QUERCUM b S DE OUS 224 Japan statement eene RT UR 225 statement cigs reset e ttes 225 Taiwan statement 225 side ia esae bes 225 Anonymous usage information 226 Appendic F How d UP 227 229 1 Product basics e Product overview e Environmental features e Accessibility features e Product views 2 Product overview HP Officejet Pro X451 Series models Officejet Pro X451dn models CN459A Paper handling Connectivity Tray 1 50 sheet capacity 75 GSMor Hi Speed USB 2 0 20 Ib Bond paper 10 100 Ethernet LAN connection Tray
9. OFFICEJET PRO 451 AND 551 SERIES PRINTERS User Guide HP OFFICEJET PRO X45 1 HP OFFICEJET PRO X55 1 HP Officejet Pro 451 551 Series User Guide Copyright and License 2013 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Edition 4 4 2014 Trademark Credits Adobe Acrobat and PostScript are trademarks of Adobe Systems Incorporated Intel Core is a trademark of Intel Corporation in the U S and other countries Java is a US trademark of Sun Microsystems Inc Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group ENERGY STAR and the ENERGY STAR mark are registered U S marks Conventions used this guide TIP Tips provide helpful hints or shortcuts ps NOTE Notes provide important information to explain a concept or to
10. on page 47 e Paper and print media on page 55 e Ink cartridges on page 69 e Print on page 83 e Color on page 117 e Manage and maintain on page 125 e Solve problems on page 139 227 228 How accessories ordering 181 182 acoustic specifications 192 AirPrint 111 anticounterfeit supplies 73 B batteries included 205 bin output jams clearing 153 locating 5 6 booklets creating Windows 105 canceling print job 98 107 cartridges non HP 73 recycling 73 201 replacing 74 storage 73 cautions iii change ink cartridge 74 clean control panel 136 cleaning paper path 164 color adjusting 118 158 Colorlok technology 123 manage 117 matching 122 printed vs monitor 122 printing in grayscale Windows 98 using 117 ENWW color options HP EasyColor Windows 121 setting Windows 94 Color tab settings 96 comparison product models 1 connecting to a wireless network 36 connectivity solving problems 169 USB 30 control panel buttons 10 12 clean control panel 136 help 12 16 Homescreen 11 14 HP Web Services menu 22 menus 19 Reports menu 28 settings 43 50 control panel clean 136 conventions document iii copies changing number of Windows 85 counterfeit supplies 73 cover pages printing Mac 95 printing on different paper Windows 100 custom print settings Windows 85 custom size paper settings Macintosh
11. 123 124 9 Color 10 Manage and maintain ENWW Print information pages Use the HP Embedded Web Server Use HP Web Jetadmin software Product security features Economy settings Clean the product Product updates 125 Print information pages Information pages reside within the product memory These pages help diagnose and solve problems with the product Ey NOTE If the product language was not correctly set during installation you can set the language manually so the information pages print in one of the supported languages Change the language by using the Device Setup menu on the control panel or the HP Embedded Web Server 1 From the Home screen press the Setup button 2 Press the Print Reports button 3 Select the name of the report that you want to print Menu Sub Menu Item Description Printer Status Report Prints the ink cartridge status Includes the following information Estimated percentage of cartridge life remaining e X Approximate pages remaining e Part numbers for HP ink cartridges Number of pages printed Print Quality Report Prints a page that helps solve problems with print quality Usage Page Shows a count of all paper sizes that have passed through the product lists whether they were monochrome or color simplex or duplex and reports the page count This report is useful for reconciling contractual billing statements Netw
12. 181 Order parts accessories and supplies Order supplies and paper www hp com go suresupply Order genuine HP parts or accessories www hp com buy parts Order through service or support providers Contact an HP authorized service or support provider Part numbers Item Part number Cartridge number Description Ink cartridges CN621A HP 970 Standard capacity black ink cartridge with HP Officejet pigment ink CN625A 970XL High capacity black ink cartridge with HP Officejet pigment ink CN622A HP 971 Standard capacity cyan ink cartridge with HP Officejet pigment ink CN626A 971XL High capacity cyan ink cartridge with HP Officejet pigment ink CN624A HP 971 Standard capacity yellow ink cartridge with HP Officejet pigment ink CN628A 971 High capacity yellow ink cartridge with HP Officejet pigment ink CN623A HP 971 Standard capacity magenta ink cartridge with HP Officejet pigment ink CN627A 971XL High capacity magenta ink cartridge with HP Officejet pigment ink Paper CN595A 500 sheet paper feeder optional Tray 3 handling accessories USB cable 8121 0868 2 meter A to B cable NOTE For information about the yield for the cartridges see www hp com go pageyield Actual yield depends on specific use Some ink cartridges may not be available in all regions 182 Appendix A Supplies and accessories ENWW Service and support e Hewlett Packard limited warrant
13. X SBD ERA F SJ T11363 2006 5UBBS SI Di SAR T ED BE RE F BRE ENWW Substances Table China 211 Restriction on Hazardous Substances statement Turkey T rkiye Cumhuriyeti Y netmeli ine Uygundur 212 Appendix D Environmental product stewardship program Restriction on Hazardous Substances statement Ukraine 2008 1057 Restriction Hazardous Substances statement Ukraine 213 Restriction on Hazardous Substances statement Vietnam ph m c ng ty Hewlett Packard tu n th Th ng tw 30 201 1 TT BCT quy dinh tam thoi v gi i han h m luong cho ph p s h a ch t d c hai trong ph m di n di n 214 Appendix Environmental product stewardship program ENWW E Regulatory information e Regulatory Notices e VCC
14. Color Services Paper Options Paper sizes 8 5 x 14 inches Legal Paper source Automatically Select cl Unspecfied gt Print Quality Special pages Covers Professional Print pages on different paper HP recommends ColorLok papers for best printing results ERE Ce 30 dh HP Officejet Pro X451dn Printer PCL 6 Printing Preferences Advanced Printing Shortcuts Effects Finishing Color Services Paper Options Paper sizes 8 5 x 14 inches Legal Paper source Automatically Select Papertype Unspecified Print Quality Professional HP recommends ColorLok papers for best printing results Additional print tasks Windows 101 5 In the Pages in document area select either the First or Last option NOTE pages not lated in this table are set to Paper source Atomatcaly Select Papertype Unscecfed Pare on both sides Special pages defined for tes pent Page 1 6 Select the correct options from the Paper source and Paper type drop down lists Click the Add button 102 Chapter 8 Print ENWW 7 Ifyou are printing both the first and last pages on different paper repeat steps 5 and 6 selecting the options for the other page 8 Click the OK button Scale a document to fit page size with Windows 1 On
15. If the product alerts you of an error or warning touch the Help button to open a message that describes the problem The message also contains instructions to help solve the problem 16 Chapter 1 Product basics ENWW Control panel menus e Status menu e Apps e and Print Officejet Pro X551 models only e Setup Menu Status menu To access the Status menu select Status from the Home screen on the Control Panel The Status menu is available on Officejet Pro 45 1 models only Menu item Sub menu item Sub menu item Description Job Status View information on currently processing jobs on the product Ink Information Estimated Levels View a graphic representation of the ink cartridge levels for all the cartridges Cartridge Info View a graphic representation of the ink cartridge level for each cartridge individually Print Report Network Summary Wired Wireless Print the Printer Status Report View a summary of the product s wired network settings IP address hostname and Mac address View a summary of the product s wireless network settings IP address hostname and Mac address Apps Use the Apps menu HP OfficeJet Pro X551 models only to enable Web Services on the product and use HP ePrint and print Apps Plug and Print Officejet Pro X551 models only Use the Plug and Print menu to print directly from a USB Flash or Hard Drive device For more infor
16. ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com OpenSSL 189 Customer support 190 Get telephone support free during your warranty period for your country region Have the product name serial number date of purchase and problem description ready Country region phone numbers are on the flyer that was in the box with your product or at www hp com support Get 24 hour Internet product support and troubleshooting and download drivers and software and electronic information http www hp com go support Get support for products used with a Macintosh computer www hp com go macosx Download software utilities drivers and electronic information http www hp com go support Order additional HP service or maintenance agreements www hp com go carepack Register your product Appendix Service and support www register hp com ENWW Product specifications ENWW Physical specifications Power consumption electrical specifications and acoustic emissions Acoustic emissions Environmental specifications 191 Physical specification
17. Printed pages have streaks or bands 7 NOTE If you are using a draft print setting the printing might appear light If you determine that you need to replace an ink cartridge look on the cartridge or print the Supplies Status Page to find the part number for the correct genuine HP ink cartridge ENWW Improve print quality 161 Refilled or remanufactured ink cartridges Hewlett Packard Company cannot recommend the use of non HP supplies either new or remanufactured Because they are not HP products HP cannot influence their design or control their quality If you are using a refilled or remanufactured ink cartridge and are not satisfied with the print quality replace the cartridge with a genuine HP cartridge NOTE If you replace a non HP ink cartridge with a genuine HP ink cartridge the printhead may still contain non HP ink until the printhead is depleted of that ink and is supplied with ink from the newly installed genuine HP ink cartridge Interpret the Print Quality Report 1 2 3 4 On the product control panel press X451 Series or touch X551 Series the Setup 5 button Press or touch the Print Reports menu item Press or touch the Print Quality Report item to print it Follow the instructions on the page that prints This page contains four bands of color which are divided into the groups as indicated in the following illustration By examining each group you can isolate the problem to a partic
18. Services Color Options V Print in Grayscale HP EasyColor Color Themes RGB color Defaut amp RGB x UJ About 8 Click the OK button Windows 160 Chapter 11 Solve problems ENWW Use paper that meets HP specifications Use different paper if you are having any of the following problems The printing is too light or seems faded in areas Specks of ink are on the printed pages Ink is smearing on the printed pages Printed characters seem misformed Printed pages are curled Always use a paper type and weight that this product supports In addition follow these guidelines when selecting paper Use paper that is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids staples and curled or bent edges Use paper that has not been previously printed on Use paper that is designed for use in inkjet printers Use paper that is not too rough Using smoother paper generally results in better print quality NOTE Based on HP internal testing using a range of plain papers HP highly recommends using papers with the ColorLok logo for this product For details go to hitp www hp com go printpermanence TECHNOLOGY Check the ink cartridges Check the ink cartridges by printing a status report and replace them if necessary if you are having any of the following problems Printed pages have small unprinted areas
19. TRANSFER a Third Party Transfer The initial end user of the HP Software may make a one time transfer of the HP Software to another end user Any transfer will include all component parts media User Documentation this EULA and if applicable the Certificate of Authenticity The transfer may not be an indirect transfer such as a consignment Prior to the transfer the end user receiving the transferred Software will agree to this EULA Upon transfer of the HP Software your license is automatically terminated b Restrictions You may not rent lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use You may not sublicense assign or otherwise transfer the HP Software except as expressly provided in this EULA PROPRIETARY RIGHTS All intellectual property rights in the Software and User Documentation are owned by HP or its suppliers and are protected by law including applicable copyright trade secret patent and trademark laws You will not remove any product identification copyright notice or proprietary restriction from the Software LIMITATION ON REVERSE ENGINEERING You may not reverse engineer decompile or disassemble the HP Software except and only to the extent that the right to do so is allowed under applicable law CONSENT TO USE OF DATA HP and its affiliates may collect and use technical information you provide in relation to i your Use of the Software or the HP Product or ii the
20. Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE
21. YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 184 Appendix Service and support ENWW THE WARRANTY TERMS CONTAINED THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU ENWW Hewlett Packard limited warranty statement 185 End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT This End User License Agreement EULA is a contract between a you either an individual or the entity you represent and b Hewlett Packard Company HP that governs your use of the software product Software This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software including a license agreement in online documentation The term Software may include i associated media ii a user guide and other printed materials and iii online or electronic documentation collectively User Documentation RIGHTS IN THE SOFTWAR
22. quality report 126 Reports menu 28 resize documents Macintosh 107 Windows 103 restoring factory set defaults 142 5 scale documents Macintosh 107 Windows 103 Index 231 serial number locating 9 Service menu 27 settings driver presets Mac 95 drivers 43 drivers 51 factory set defaults restoring 142 priority 43 50 shortcuts Windows creating 86 using 85 size 192 software embedded Web server 46 HP Utility 49 installing USB connections 30 installing wired networks 32 problems 177 settings 43 50 software license agreement 186 supported operating systems 40 48 uninstalling for Windows 45 uninstalling Mac 52 Windows components 39 solving network problems 169 Plug and Print USB Drive printing problems 168 USB direct connect problems 169 special paper printing Windows 99 specifications electrical and acoustic 192 environmental 193 physical 192 standby disabling 134 enabling 134 status Home screen control panel 11 14 HP Utility 49 storing environmental specifications 193 ink cartridges 73 232 Index subnet mask 33 supplies counterfeit 73 non HP 73 ordering 181 182 recycling 73 201 status viewing with HP Utility 49 support online 140 190 supported media 59 T TCP IP manually configuring 4 parameters 33 technical support online 140 190 temperature specifications environment 193 tips iii Tray 1 jams clearing 145 Tray 2 jams clearing 1
23. 107 customer support online 140 190 D default gateway setting 33 defaults restoring 142 Device setup menu 23 dimensions 192 disposal end of life 205 document conventions iii document feeder locating 5 6 door release locating 5 6 drivers changing paper types and sizes 58 changing settings Mac 51 changing settings Windows 43 presets Mac 95 settings 43 settings Mac 95 settings Windows 84 supported Windows 40 universal 42 duplex printing double sided settings Windows 90 duplex settings changing 35 E economy settings 134 electrical specifications 192 embedded Web server EWS features 127 end of life disposal 205 environmental features 4 environmental specifications 193 ePrint enabling or disabling 22 errors software 177 ethernet port locating 7 8 Index 229 230 factory set defaults restoring fade and water resistant prints 123 142 features 2 firewall 36 first page printing on different paper Windows 100 use different paper 95 fonts lists printing 28 fraud Web site 73 G gateway setting default 33 General Office setting 72 134 grayscale printing Windows 98 H help printing options Windows 84 help control panel 12 16 Home screen control panel 11 14 HP Customer Care HP Easy Color disabling 121 using 121 HP Embedded Web Server 46 HP ePrint description 35 enabling or disabling 22 HP ePrint Mobile Driver 110 HP ePrint using 109 HP fraud
24. 184 x 267 mm 7 25 x 10 5 inches v v v v Statement 140 by 216 mm 5 5 x 8 5 z v v inches A5 148 x 210 mm 5 8 x 8 3 inches T d Sf 105 148 5 4 13 5 83 inches v B5 JIS 182 x 257 mm 7 17 x 10 12 inches v v v v 6 JIS 128x182mm 5 x 7 inches 4 16k 184 x 260 mm 7 24 x 10 23 inches 195 x 270 mm 7 68 x 10 62 inches vi vi vi 197 x 273 mm 7 75 x 10 75 inches Custom Minimum 3 x 5 inches Width 3 to 8 5 Width 410 8 5 Width 4 to 8 5 inches inches inches Maximum 8 5 to 14 inches Length 5 14 Length 8 27 to Length 8 27 to inches 11 7 inches 14 inches ENWW Supported paper sizes 59 Table 6 2 Supported envelopes Size Dimensions Tray 1 Tray 2 Tray 3 Automatic duplex printing Envelope 105 x 241 mm 4 13 x 9 49 10 inches lt SN Envelope DL 110 220 mm 4 33 x 8 66 inches Envelope C5 162 x 229 mm 6 4 x 9 inches lt lt lt Envelope B5 176 x 250 mm 6 7 x 9 8 inches Envelope 114 x 162 mm 4 5 x 6 4 inches Envelope Monarch 98 x 191 mm 3 9 x 7 5 inches Japanese 120 x 235 mm 4 7 x 9 3 inches Envelope Chou lt SIN lt lt lt lt lt Japanese 90 x 205 mm 3 5 x 8 1 inches Envelope Chou 4 Table 6 3 Supported cards Japanese 100 x 148 mm 3 9 x 5 8 Size Dimensions Tray 1 Tray 2 Tray 3 Automatic duplex printing 3x5 76 2 x 127 mm 3 x 5 inches lt S 4x6 102 x 152 mm 4
25. Delete the file and then reinstall the software The product name does not appear in the product list in the Print amp Fax list 1 Make sure that the cables are connected correctly and the product is on 2 Print a configuration page to check the product name Verify that the name on the configuration page matches the product name in the Print amp Fax list 3 Replace the USB or ehternet cable with a high quality cable The printer driver does not automatically set up the selected product in the Print amp Fax list 1 Make sure that the cables are connected correctly and the product is on 2 Make sure that the product GZ file is in the following hard drive folder Library Printers PPDs Contents Resources If necessary reinstall the software 3 If the GZ file is in the folder the PPD file might be corrupt Delete the file and then reinstall the software 4 Replace the USB or ehternet cable with a high quality cable ENWW Solve product software problems with Mac 179 print job was not sent to the product that you wanted 1 2 Open the print queue and restart the print job Another product with the same or similar name might have received your print job Print a configuration page to check the product name Verify that the name on the configuration page matches the product name in the Print amp Fax list When connected with a USB cable the product does not appear in the Print amp Fax list after the driver
26. Extra Heavy 131 175g HP Brochure Matte 180g Up to 220 g m 58 Ib HP Brochure Glossy 180g Cardstock 176 220g HP Cover Matte 200g HP Advanced Photo Papers 60 to 175 g m 16 to 47 b Capacity Up to 50 sheets Up to 25 sheets Paper orientation Side to be printed on face down with the top edge at the front of the tray Side to be printed on face up with the top edge at the back of the tray Envelope Heavy Envelope Labels Up to 7 envelopes or labels Side to be printed on face up with the top edge toward the product 62 Capacity can vary depending on paper weight and thickness and environmental conditions Chapter 6 Paper and print media ENWW Table 6 7 Tray 2 tray and Tray 3 accessory tray Paper type Weight Capacity Paper orientation e Unspecified and Plain 60 to 175 g m 16 to 47 b Up to 500 sheets Side to be printed on face up with the top edge at the front of e EcoSMART Lite the tray e Light 60 749 e Intermediate 85 959 e Mid Weight 96 1109 e Heavy 111 1309 e Premium Presentation Matte 120g e Extra Heavy 131 175g e Brochure Matte 180g Up to 220 g m 58 Up to 100 sheets Side to be printed on face up with the top edge at the back of Brochure Glossy 180g the tray e Cardstock 176 220g e Cover Matte 200g Advanced Photo Papers e Envelope Up to 30 envelopes or labels Side to be printed on face up
27. File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and usually do not override changes made in the Page Setup dialog box Printer Properties dialog box printer driver Click Properties in the Print dialog box to open the printer driver Settings changed in the Printer Properties dialog box usually do not override settings anywhere else in the printing software but will be applied if no conflicting command is sent with a print job You can change most of the print settings here Default printer driver settings The default printer driver settings determine the settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes Printer control panel settings Settings changed at the printer control panel have a lower priority than changes made anywhere else Change the settings for all print jobs until the software program is closed 1 2 On the File menu in the software program click Print Select the driver and then click Properties or Preferences The steps can vary this procedure is most common Change the default settings for all print jobs ENWW 1 Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view
28. Hewlett Packard Development Company L P www hp com
29. Mobile Driver is a PDF workflow utility for Mac and is not technically a print driver HP ePrint Mobile for Mac supports print paths only through ePrintcenter and does not support direct IP printing to local network printers Chapter 8 Print ENWW AirPrint Direct printing using Apple s AirPrint is supported for iOS 4 2 and Mac OS X 10 7 or later Use AirPrint to print directly to the product from an iPad iOS 4 2 iPhone 3GS or later or iPod touch third generation or later in the following mobile applications Mail Photos Safari Select third party applications To use AirPrint the product must be connected to a wireless network For more information about using AirPrint and about which HP products are compatible with AirPrint go to www hp com go airprint NOTE You might need to upgrade the product firmware to use AirPrint Go to www hp com support ojpx45 1 www hp com support ojpx551 NOTE When using the AirPrint driver the options and settings will differ from the full featured driver ENWW provided by HP This document describes the full featured HP driver features AirPrint 111 Connect the printer with HP Wireless Direct Connect a computer smart phone tablet or other Wi Fi capable device directly to your HP printer with HP Wireless Direct With an HP Wireless Direct connection you can print wirelessly without a router from your Wi Fi capable devices e printing software
30. Out of Ink lt Color gt Description The ink cartridge is at the end of its useful life and the product will no longer print 80 Chapter 7 Ink cartridges ENWW Recommended action Replace the ink cartridge Used color installed to accept press OK Description A used but still genuine HP color ink cartridge has been installed or moved Recommended action You have a used but still genuine HP cartridge installed No action required ENWW Solve issues with supplies 81 82 Chapter 7 Ink cartridges ENWW Print tasks Windows Print tasks Mac Additional print tasks Windows Additional print tasks Mac OS X Use HP ePrint Use the HP ePrint Mobile Driver AirPrint Connect the printer with HP Wireless Direct Plug and Print USB Drive printing 83 Print tasks Windows The methods to open the print dialog from software programs can vary The procedures that follow include a typical method Some software programs do not have a File menu See the documentation for your software program to learn how to open the print dialog Open the printer driver with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button Print E Printer tame n HP Officejet Pro 1 1 series PAS Find Printer P Officejet Pro 411 series POLE Where rhe Print to
31. Printer PCL 6 Printing Preferences Advanced Printing Shortcuts Paper Qualty Effects Finishing Color Services Color Options Print in Grayscale E InkSettings DHP EzsyColon Color Themes RGB color Aou 5 Click the Ink Settings button Windows or expand the Advanced menu Mac and then use the slider to make the following adjustments e Dry Time e Saturation Black Ink Spread NOTE Changing color settings manually can impact output HP recommends that only color graphics experts change these settings ENWW Adjust color 119 Settings S Dry Time 0 0 Long Saturation 9 2 1 0 1 2 Black Ink Spread Least Less Default Reset NOTE Changing color settings manually can impact output HP recommends that only color graphics experts change these settings 6 Click OK so save your adjustments and close the window or click Reset to return the settings to the factory defaults Windows 7 Click the Print in Grayscale option Windows or Print Color as Gray Mac to print a color document in black and shades of gray Use this option to print color documents for photocopying or faxing You can also use this option to print draft copies or to save color cartridge life de HP Officejet Pro X451dn Printer PCL 6 Printing Preferences Advanced Printing Shor
32. The HP ePrint Mobile Driver makes it easy to print from a desktop or laptop computer to any HP ePrint capable product After installing the driver open the Print option from within your application and then select HP ePrint Mobile from the installed printers list This single driver makes it easy to find HP ePrintenabled products that are registered to your ePrintCenter account The target HP product can be at your desk or in a remote location such as a branch office or across the globe you can do remote printing by using the Internet without file type or size limitations The target product can be anywhere in the world if it is Web connected and registered in ePrintCenter you can send a print job to the product For Windows the HP ePrint Mobile Driver also supports traditional direct IP printing to local network printers on the network LAN WAN to supported PostScript products Go to www hp com go eprintmobiledriver for drivers and information Supported operating systems 110 e Windows XP 32 bit SP 2 or greater E NOTE Microsoft retired mainstream support for Windows XP in April 2009 HP will continue to provide besteffort support for the discontinued XP operating system e Windows Vista 32 bit and 64 bit e Windows 7 32 bit and 64 bit e Windows 3 5 SP1 NOTE Windows Net 3 5 is installed if you are not using the Add Printer wizard MacOS 10 5 and v10 6 NOTE The HP ePrint
33. USB drive into the USB port on the front or back of the product The Plug and Print menu opens 2 Select a document from the list of documents and folders on the USB device 3 Touch the Settings button to modify the print settings for the job if necessary 4 Touch Start Black or Start Color to start the print job 5 Toscana document and save it as a JPEG or PDF file onto the USB drive load the document onto the scanner glass or into the document feeder Touch the Scan to USB Drive item Touch the Settings button to adjust the scan settings Plug and Print USB Drive printing 115 116 8 Print 9 Color ENWW Adjust color Use the HP EasyColor option Match colors to your computer screen Print fade and water resistant prints 117 Adjust color Manage color by changing the settings on the Color Windows and Color Options tab Mac in the printer driver Change the color theme for a print job 1 2 3 4 On the File menu in the software program click Print Click Properties or Preferences Windows Click the Color tab Windows or Color Options tab Mac and uncheck HP EasyColor Select a color theme from the Color Themes Windows or RGB Color Mac drop down list deh HP Officejet Pro X451dn Printer PCL 6 Printing Preferences Advanced Printing Shortcuts Paper Quality Effects Finishing Color Ser
34. and insert it in the slot on the front or the back of the product The USB Print menu opens Try printing the document or photo If no documents are listed try a different type of USB flash drive Factors that affect product performance Several factors affect the time it takes to print a job The software program that you are using and its settings The use of special paper such as heavy paper and custom size paper Product processing and download time The complexity and size of graphics The speed of the computer you are using The USB or network connection Whether the product is printing in color or in monochrome The type of USB drive if you are using one Restore the factory set defaults CAUTION Restoring the factory set defaults returns all of the product and network settings to the factory defaults The procedure then automatically restarts the product 1 2 On the product control panel press X451 Series or touch X551 Series the Setup SX button Scroll to and press or touch the Tools menu button Scroll to and press or touch the Restore Factory Defaults button and then touch the OK button The product automatically restarts 142 Chapter 11 Solve problems ENWW Paper feeds incorrectly or becomes jammed The product does not pick up paper The product picks up multiple sheets of paper Prevent paper jams The product does not pick up paper If the product does not pick up paper from the tray t
35. applies only to Ethernet networks It does not apply to wireless networks Pply The link speed and communication mode of the print server must match the network hub For most situations leave the product in automatic mode Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices If you need to make changes use the product control panel NOTE The setting must match with the network product to which you are connecting a network hub switch gateway router or computer NOTE Making changes to these settings causes the product to turn off and then on Make changes only when the product is idle 1 From the control panel press X451 Series or touch X551 Series the Setup button Press or touch the Network Setup menu item Press or touch the Advanced Setup menu item Press or touch the Link Speed menu U A Select one of the following options Setting Description Automatic The print server automatically configures itself for the highest link speed and communication mode allowed on the network 10 Half 10 megabytes per second Mbps half duplex operation 10 Full 10 Mbps full duplex operation 100 Full 100 Mbps full duplex operation 100 Half 100 Mbps half duplex operation 6 Press or touch the OK button The product turns off and then on HP ePrint With HP ePrint you can print anywhere a
36. complete a task CAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product Z WARNING Warnings alert you to specific procedures that you should follow to avoid personal injury catastrophic loss of data or extensive damage to the product ENWW Conventions used this guide ENWW Table of contents ull or etTm 1 pel cU MN NIE 2 HP Officejet Pro X451 Series be a o RH 2 HP Officejet Pro X551 Series models 3 Environmental features pub Rd d 4 Accessibility 4 Product 5 Front view X451 Series 0 220202000000000000000000000000000 00 5 Front view X551 nnne nens 6 Brel 7 Interlace 8 Serial number and model number location eet e are 9 Control panel layout X451 Series 10 Control panel layout X551 Series caipuestbeniss taki n viu eqs 12 2 Control panel MENUS M 17 zudem 18 ADDS
37. duplication and disclosure of the Software by or for the U S Government or a U S Government subcontractor is subject solely to the terms and conditions set forth in this End User License Agreement except for provisions which are contrary to applicable mandatory federal laws COMPLIANCE WITH EXPORT LAWS You will comply with all laws rules and regulations i applicable to the export or import of the Software or ii restricting the Use of the Software including any restrictions on nuclear chemical or biological weapons proliferation RESERVATION OF RIGHTS HP and its suppliers reserve all rights not expressly granted to you this EULA End User License Agreement 187 2009 Hewlett Packard Development Company L P Rev 04 09 188 Appendix B Service and support ENWW OpenSSL ENWW This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS 15 AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON
38. from cartridges returned to HP s free return and recycling program HP Planet Partners www hp com hpinfo globalcitizenship environment recycle The memory chips from this sampling are read and studied in order to improve future HP printers HP partners who assist in recycling this cartridge might have access to this data as well Any third party possessing the cartridge might have access to the anonymous information on the memory chip If you prefer to not allow access this information you can render the chip inoperable However after you render the memory chip inoperable the cartridge cannot be used in an HP printer If you are concerned about providing this anonymous information you can make this information inaccessible by turning off the memory chip s ability to collect the printer s usage information To disable the usage information function 226 1 On the printer control panel touch Setup 2 Select Preferences and then select Cartridge Chip Information 3 Touch OK to turn off usage information collection NOTE To re enable the usage information function restore the factory defaults NOTE You can continue to use the cartridge in the HP printer if you turn off the memory chip s ability to collect the printer s usage information Appendix Regulatory information ENWW How dol e Connect the product page 29 e Use the product with Windows page 39 e Use the product with
39. gt Out of Ink message appears when the ink cartridge is empty Modify the Low Ink Warning Level settings from the control panel You can enable or disable the default settings at any time and you do not have to re enable them when you install a new ink cartridge 1 From the Home screen on the control panel press X451 Series or touch X551 Series the Setup button Press or touch the Device Setup menu Press or touch the Ink Low Warning Level menu item Select from the following options for each supply Select Automatic to keep the default low ink warning e Select a fill percentage to choose what ink level prompts a low ink level warning Print with General Office mode General Office print mode uses less ink which might extend the life of the cartridge 1 2 3 4 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Paper Quality tab Select General Office from the Print Quality drop down box 72 Chapter 7 Ink cartridges ENWW Store and recycle supplies Recycle supplies Go to hp com recycle for full information on recycling and to order postage paid labels envelopes and boxes for recycling Ink cartridge storage Do not remove the ink cartridge from its package until you are ready to use it HP policy on non HP ink cartridges Hewlett Packard Company cannot recommend the use of non HP ink cartridges either new o
40. menu control panel access 19 Device setup 23 Network config 20 Service 27 menus control panel HP Web Services 22 Reports 28 mercury free product 205 model comparison 1 number locating 9 models feature overview 2 multiple pages per sheet 96 printing Windows 91 N n up printing 96 selecting Windows 91 network configuring 20 password changing 33 password setting 33 settings changing 32 settings viewing 32 Network config menu 20 networks default gateway 33 HP Web Jetadmin 130 ENWW 4 address 33 subnet mask 33 networks wired installing product 31 non HP supplies 73 notes iii obtaining IP address 31 online help control panel online support 140 190 opening printer drivers Windows 84 operating environment specifications 193 operating systems supported 40 48 ordering supplies and accessories 182 ordering supplies Websites 181 orientation selecting Windows 93 output bin jams clearing 153 locating 5 06 12 16 P page sizes scaling documents to fit Windows 103 pages per sheet 96 selecting Windows 91 paper covers using different paper 100 custom size Macintosh settings 107 default size for tray 67 first and last pages using different paper 100 first page 95 joms 143 pages per sheet 96 selecting 161 supported sizes 59 paper path jams clearing 151 ENWW paper pickup problems solving 143 paper size changing 58 paper sizes selecting 88 selecting cu
41. method View Network Summary View Wired Prints a summary of your network settings View Wireless Print Wireless Test Prints a wireless test report Report wireless products only Print Network Prints a report of your network configuration settings Configuration Page Advanced Setup Link Speed Automatic Sets the link speed After setting the link speed the product automatically restarts 10 Full 10 Half 100 Full 100 Half IP Settings Automatic DHCP Set whether the product s setting are configured automatically with DHCP or set manually Manual Static Enable or disable the protocol on the product Off 20 Chapter 2 Control panel menus ENWW Menu Sub menu Sub menu Description Hostname OK Use this setting the change how the product is identified on the network Change Legacy Default IP On Off Restore Network Resets all network configurations to their factory defaults Defaults ENWW Setup Menu 21 Web Services menu Officejet Pro X451 models only Menu item Sub menu item Description Enable Web Services Yes Enables HP Web Services so you can use HP ePrint and the Apps menu No HP ePrint is tool that prints documents by using any e mail enabled device to send them to the product s e mail address Use the Apps menu to print directly from select Web applications 22 Chapter 2 Control panel menus ENWW Device Setup menu In the following tabl
42. one or more of the following measures e or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules For further information contact Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 This device complies with Part 15 of FCC Rules Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device 216 Appendix Regulatory information ENWW VCCI statement Japan COREL 7 5 CAT CORBA 5 MEAN SROFCEMBVUES RUSE LT RSL VCCI B ENWW VCCI statement Japan 217 Power cord instructions Make sure your power source is adequate for the product voltage rating The voltage rating is on the product label The product uses either 100 127 Vac or 220 240 Vac and 50 60 Hz C
43. printer to add it To add the product you need the printer code which is the segment of the product e mail address that is before the symbol ye NOTE This code is valid for only 24 hours from the time you enable HP Web Services If it expires follow the instructions to enable HP Web Services again and obtain a new code d To prevent your product from printing unexpected documents click ePrint Settings and then click the Allowed Senders tab Click Allowed Senders Only and add the e mail addresses from which you want to allow ePrint jobs e set up default settings for all ePrint jobs sent to this product click ePrint Settings click Print Options and select the settings that you want to use 4 To print a document attach it to an e mail message sent to the product s e mail address NOTE The email will be printed once it is received As with any email there is no guarantee when or whether it will be received You can check the print status at www eprintcenter com NOTE Documents printed with HP ePrint may appear different from the original Style formatting and text flow may differ from the original document For documents that need to be printed with a higher quality such as legal documents we recommend that you print from the software application on your computer where you will have more control over what your printout looks like ENWW Use HP ePrint 109 Use the HP ePrint Mobile Driver
44. provision of support services related to the Software or the HP Product All such information will be subject to HP s privacy policy HP will not use such information in a form that personally identifies you except to the extent necessary to enhance your Use or provide support services LIMITATION OF LIABILITY Notwithstanding any damages that you might incur the entire liability of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the greater of the amount actually paid by you for the Product or U S 5 00 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOST PROFITS LOST DATA BUSINESS INTERRUPTION PERSONAL INJURY OR LOSS OF PRIVACY RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE SOFTWARE EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you U S GOVERNMENT CUSTOMERS Software was developed entirely at private expense Software is commercial computer software within the meaning of the applicable acquisition regulations Accordingly pursuant to US FAR 48 CFR 12 212 and DFAR 48 CFR 227 7202 use
45. so you do not need to make manual color adjustments To disable the option so you can manually adjust the color settings open the Color tab in the Windows driver or the Color Options tab in the Mac driver and then click the HP EasyColor check box to clear it fm HP Officejet Pro X451dn Printer PCL 6 Printing Preferences Advanced Parting Shortcuts Paper Guaity fects Fishing Color Senes Color Options Print in Grayscale Color Themes RGB color Default sRGB LO ENWW Use the HP EasyColor option 121 Match colors to your computer screen For most users the best method for matching colors is to print sRGB colors The process of matching printer output color to your computer screen is complex because printers and computer monitors use different methods of producing color Monitors display colors by using light pixels that use an RGB red green blue color process but printers print colors by using a CMYK cyan magenta yellow and black process Many factors can influence your ability to match printed colors to those on your monitor e Print media e Printer colorants inks or toners for example e Printing process inkjet press or laser technology for example e Overhead lighting Personal differences in perception of color e Software programs e Printer drivers e Computer operating systems e Monitors e Video cards and dr
46. to enable them manually For more information go to www hp com go upd UPD installation modes Traditional mode e Use this mode if you are installing the driver a single computer See www hp com go upd e When installed in Traditional mode UPD operates like a discrete printer driver It operates with a specific product e lf you use this mode you must install UPD separately for each computer and for each product Dynamic mode e Touse this mode download UPD from the Internet See www hp com go upd e Dynamic mode allows you to use a single driver installation so you can discover and print to HP products in any location e Use this mode if you are installing UPD for workgroup or to have convenient access to a fleet of printers for individual users 42 Chapter 4 Use the product with Windows ENWW Change print job settings for Windows Priority for print settings Changes to print settings are prioritized depending on where the changes are made NOTE The names of commands and dialog boxes might vary depending on your software program In managed environments administrators may enforce printing policies and restrictions Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here override settings changed anywhere else Print dialog box Click Print Print Setup or a similar command on the
47. use the HP EWS over a USB connection after installing the Macintosh software included with the product About cookies The HP EWS places very small text files cookies on your hard drive when you are browsing These files let the HP EWS recognize your computer the next time you visit For example if you have configured the HP EWS language a cookie helps remember which language you have selected so that the next time you access the HP EWS the pages are displayed in that language Though some cookies are cleared at the end of each session such as the cookie that stores the selected language others such as the cookie that stores customer specific preferences are stored on the computer until you clear them manually y IMPORTANT The cookies that the HP EWS stores on your computer are only used for saving settings on your computer or for sharing information between the printer and the computer These cookies are not sent to any HP Websites You can configure your browser to accept all cookies or you can configure it to alert you every time a cookie is offered which allows you to decide which cookies to accept or refuse You can also use your browser to remove unwanted cookies Depending on your printer if you disable cookies you also disable one or more of the following features e Starting where you left the application especially useful when using setup wizards Remembering the HP EWS browser language setting e Personaliz
48. using a cable that is no longer than 2 m 6 5 ft CAUTION Do not connect the USB cable until the installation software prompts you to connect it 2 IMPORTANT This printer is designed to be used on a level surface Operating the printer when not level could result in inaccurate printer messaging about the amount of ink remaining in cartridges CD installation 1 Quit all open programs on the computer 2 Install the software from the CD and follow the onscreen instructions NOTE If you are installing on a Mac click the HP Installer icon to install the software 3 When prompted select the USB Connect the printer to the computer using a USB cable option and then click the Next button NOTE A dialog displays warning that Web Services HP ePrint and print Apps will not be available with a USB installation Click the Yes button to proceed with the USB installation or click the No button to cancel the USB installation 4 When the software prompts you connect the USB cable to the computer and the product 5 When the installation is complete print a page from any program to make sure that the printing software is correctly installed 30 Chapter 3 Connect the product ENWW Connect the product to a network Supported network protocols To connect a networking equipped product to a network you need a network that uses one or more of the following protocols e TCP IP IPv4 or IPv Ey NOT
49. website 73 HP Universal Print Driver 42 HP Utility 49 HP Utility Mac 49 HP Web Jetadmin 130 HP Web Services 22 140 190 HP Web Services enabling 109 humidity specifications environment 193 ink cartridges checking for damage 163 non HP 73 numbers 69 182 Index replacing 74 storage 73 input tray loading 64 locating 5 6 installing product on wired networks 31 software USB connections 30 software wired networks 32 interface ports locating 7 8 IP address obtaining 31 4 address 33 J jams causes of 143 locating 145 output bin clearing 153 paper path clearing 151 Japanese VCCI statement 217 Jetadmin Web 130 K Korean EMC statement 220 L labels printing Windows 99 landscape orientation selecting Windows 93 last page printing on different paper Windows 100 left door jams clearing 151 license software 186 link speed settings 35 loading paper input tray 64 M Mac changing paper types and sizes 107 driver settings 51 95 HP Utility 49 problems troubleshooting 179 removing software 52 supported operating systems 48 Macintosh resize documents 107 support 140 190 Macintosh driver settings custom size paper 107 watermarks 107 managing network 32 matching colors 122 material restrictions 205 Material Safety Data Sheet MSDS 209 media custom size Macintosh settings 107 first page 95 pages per sheet 96 supported sizes 59
50. with the paper size markings in the bottom of the tray Prevent paper jams ENWW To reduce the number of paper jams try these solutions 1 Use only paper that meets HP specifications for this product Lightweight short grain paper is not recommended for use in this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Paper feeds incorrectly or becomes jammed 143 3 Use paper that has previously been printed copied on 4 Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray 5 Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it 6 Make sure that the tray is fully inserted in the product 7 Ifyou are printing on heavy embossed or perforated paper use Tray 1 the multi purpose tray on the left side of the printer and then feed sheets manually one at a time 144 Chapter 11 Solve problems ENWW Clear jams Jam locations Jams can occur in these locations 1 Output bin 2 Left door 3 Optional Tray 3 and left jam access door 4 Tray 1 5 2 Traces of ink might remain in the product after jam and leave marks the printed pages This problem typically resolves itself after a few sheets have been print
51. 1 2 Make sure paper is in the tray Check the control panel for messages If paper is jammed in the product clear the jam 168 Chapter 11 Solve problems ENWW The file that you want to print is not listed the USB Print menu 1 You might be trying to print a file type that the USB printing feature does not support The product supports PDF PNG and JPEG file types You might have too many files in a single folder on the USB storage accessory Reduce the number of files in the folder by moving them to subfolders You might be using a character set for the file name that the product does not support In this case the product replaces the file names with characters from a different character set Rename the files using ASCII characters Solve product connectivity problems Solve USB direct connect problems If you have connected the product directly to a computer check the USB cable Verify that the cable is connected to the computer and to the product Verify that the cable is not longer than 5 m 16 4 ft Try using a shorter cable Verify that the cable is working correctly by connecting it with another product Replace the cable if necessary Solve network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page from the product control panel and locate the product address that is listed on this page Poor physical c
52. 143 Serio po ET eine mare 145 m 145 Clear jams Tray 1 Multi purpose tray trn eren ee 145 Clear jams Tray 149 Clear jams optional Tray 150 Clear jams in the left oot roi eC be Y don pd HT 151 Clear jams in the output bin 153 Clean inc thie 154 rb UE 157 Use the correct paper type setting in the printer driver 222 2 2 2 157 ENWW 158 Use paper that meets HP specifications 161 AMS Me TTS ink canridggs 161 Clean NN tose 164 164 Use the printer driver that best meets your printing needs 164 The product does not print or it prints slowly intei phe 166 The product does not print suene Medie entente tree enia tente Ue 166 The product prints Slaw ly E 167 Solve Plug and Print USB Drive printing problems X551 Series 2 5 168 The USB Print menu does not open when you insert the USB accessory
53. 2 500 sheet capacity for 75 GSM or 20 16 Bond paper Print Optional Tray 3 500 sheet capacity for Simplex prints up to 30 pages minute ppm 75 GSM or 20 Ib Bond paper for both color and black on Letter size paper with Professional quality Standard output bin 250 sheet capacity for 75 GSM or 20 16 Bond paper e Duplex prints up to 15 pages per minute ppm for both color and black on Lettersize paper Automatic duplex printing with Professional quality Supported operating systems Windows XP 32 bit Service Pack 2 or Higher Windows Vista 32 bit and 64 bit Windows 7 32 bit and 64 bit Windows 8 32 bit and 64 bit Mac OS X v10 6 and later NOTE For additional information on Operating System support see Supported operating systems and printer drivers for Windows Officejet Pro X451dw models CN463A Chapter 1 Product basics Has the same features as the Officejet Pro X45 Series but includes the following 802 11 B G N Single Band wireless adapter HP Wireless Direct printing ENWW HP Officejet Pro 551 Series models Officejet Pro X551dw models CN596A Paper handling Connectivity e Tray 1 50 sheet capacity for 75 GSMor e 20 Ib Bond paper e Tray 2 500 sheet capacity for 75 GSM or 20 Ib Bond paper d e Optional Tray 500 sheet capacity for 75 GSM or 20 16 Bond paper 802 11 B G N Single Band wireless adapter Hi Speed USB 2 0
54. 49 150 Tray 3 partnumber 182 trays default paper size 67 jams clearing 149 150 locating 5 6 selecting Windows 89 troubleshooting checklist 141 joms 143 Mac problems 179 network problems 1069 paper feed problems 143 Plug and Print USB Drive printing problems 108 USB direct connect problems 169 two sided printing settings Windows 90 U uninstalling Mac software 52 uninstalling Windows software 45 universal print driver 42 USB configuring wireless network 27 USB cable part number 182 USB configuration 30 USB port locating 7 8 USB storage accessories printing from 115 Ww warnings iii warranty license 186 product 184 Waste disposal watermarks 107 adding Windows Web printing ePrint 35 Web sites customer support HP Web Jetadmin downloading 130 Macintosh customer support 140 190 Material Safety Data Sheet MSDS 209 ordering supplies 181 universal print driver 42 websites fraud reports 73 weight 192 Windows driver settings 43 drivers supported 40 software components 39 supported operating systems 40 universal print driver 42 wireless configuring 20 wireless network configuring with the setup wizard 36 configuring with USB 37 configuring with WPS 36 installing the driver 37 wireless network connection 36 206 104 140 190 ENWW Wireless Setup Wizard configuring wireless network 36 WPS configuring wireless network 36 ENWW Index 233 234 Index ENWW 2013
55. Apply button to save the password Manually configure IPv4 TCP IP parameters from the control panel Use the control panel menus to manually set an 4 address subnet mask and default gateway HP OfficeJet Pro X451 D Pomme Select the Setup amp option from the Home screen Select the Network option Select the Advanced Setup option Select the Pv4 option Select the Manual option Select the Address option Use the numeric keypad to enter the IP address and touch the OK button Touch the Yes button to confirm Use the numeric keypad to enter the subnet mask and touch the OK button Touch the Yes button to confirm Use the numeric keypad to enter the default gateway and touch the OK button Touch the Yes button to confirm HP OfficeJet Pro X551 ENWW 1 2 From the control panel touch the Wireless button Touch the Advanced Setup menu and then touch the Pv4 Settings button Connect the product to a network 33 3 Touch the Manual Address button 4 Use the numeric keypad to enter the IP address and touch the OK button Touch the Yes button to confirm 5 Use the numeric keypad to enter the subnet mask and touch the OK button Touch the Yes button to confirm 6 Use the numeric keypad to enter the default gateway and touch the OK button Touch the Yes button to confirm 34 Chapter 3 Connect the product ENWW Link speed and duplex settings NOTE This information
56. Click Start click Settings and then click Printers Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer Windows 7 Click Start and then click Devices and Printers Right click the driver icon and then select Printing Preferences Change print job settings for Windows Change the product configuration settings 1 Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view Click Start click Settings and then click Printers Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer Windows 7 Click Start and then click Devices and Printers 2 Right click the driver icon and then select Properties or Printer properties 3 Click the Device Settings tab 44 Chapter 4 Use the product with Windows ENWW Remove the printer driver from Windows Windows XP 1 Click Start Control Panel and then Add or Remove Programs 2 Find and select the product from the list 3 Click the Change Remove button to remove the software Windows Vista 1 Click Start Control Panel and then Programs and Features 2 Find and select the product from the list 3 Select the Uninstall Change option Windows 7 1 Click Start Control Panel and then unde
57. Copes Number of copies 1 Currgnt page elector Lj um Pages 7 page numbers and or page ranges separated by commas counting from the gt start of the document or the section For example type 1 3 5 12 or p151 p152 p153 p8s3 Print what Document Zoom Punt Al pages n range 3 Click the Paper Quality tab dh HP Officejet Pro X451dn Printer PCL 6 Printing Preferences ES Advanced Printing Shortcuts Paper Qualty Effects Finishing Color Services Paper Options Paper sizes 8 5 x 14 inches Legal E Paper source Unspecified Print Quality Special pages po NM o z Setings recommends ColorL ok papers for best printing results Ua 4 Paper type drop down list click the HP Officejet Pro 4519 Printer PCL 6 Printing Preferences option Advanced Printing Shortcuts Peper Qualty Effects Finishing Color_ Services Print Quality i on different pap e 9K ENWW Additional print tasks Windows 99 5 Expand the list of Type is options 8 Everyday 96g Presentation 96 1309 Brochure 131 1759 Photo Cover 176 2209 Othe
58. E While this product be used over networks a product software installation from the CD is not supported over IPv networks e Printing e e WS Discovery e Wireless Direct Install the product on a wired network Use this procedure to install the product on a wired network Obtain the IP address 1 Connect the ehternet cable to the product and to the network Turn the product on 2 Wait for 60 seconds before continuing During this time the network recognizes the product and assigns an IP address or host name for the product 3 At the product control panel press the Setup button 4 Touch the Print Reports menu and then touch the Network Configuration Page menu item to print the configuration report ENWW Connect the product to a network 31 5 Find the IP address on the configuration report Printer Status Report Jm Install the software 1 Quit all programs on the computer 2 Install the software from the CD 3 Follow the onscreen instructions 4 When prompted select the Wired Network Connect the printer to your network using an Ethernet cable option and then click the Next button 5 From the list of available printers select the printer that has the correct IP address When the installation is complete print a page from any program to make sure that the printing software is correctly installed Configure IP network settings View o
59. E ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA BY INSTALLING COPYING DOWNLOADING OR OTHERWISE USING THE SOFTWARE YOU AGREE TO BE BOUND BY THIS EULA IF YOU DO NOT ACCEPT THIS EULA DO NOT INSTALL DOWNLOAD OR OTHERWISE USE THE SOFTWARE IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A REFUND OF THE PURCHASE PRICE IF THE SOFTWARE IS INSTALLED ON OR MADE AVAILABLE WITH ANOTHER HP PRODUCT YOU MAY RETURN THE ENTIRE UNUSED PRODUCT 1 THIRD PARTY SOFTWARE The Software may include in addition to HP proprietary software HP Software software under licenses from third parties Third Party Software and Third Party License Any Third Party Software is licensed to you subject to the terms and conditions of the corresponding Third Party License Generally the Third Party License is in a file such as license txt or a readme file You should contact HP support if you cannot find a Third Party License If the Third Party Licenses include licenses that provide for the availability of source code such as the GNU General Public License and the corresponding source code is not included with the Software then check the product support pages of HP s website hp com to learn how to obtain such source code 2 LICENSE RIGHTS You will have the following rights provided you comply with all terms and conditi
60. HP ePrint HP Wireless Direct printing Print Standard output bin 250 sheet capacity for 75 GSM or 20 lb Bond paper e Automatic duplex printing Supported operating systems s e Windows XP 32 bit Service Pack 2 or Higher e Windows Vista 32 bit and 64 bit e Windows 7 32 bit and 64 bit e Windows 8 32 bit and 64 bit OS X v10 6 and later NOTE For additional information on Operating System support see Supported operating systems and printer drivers for Windows Simplex prints up to 40 pages per minute ppm for both color and black on Letter size paper with Professional quality Duplex prints up to 20 pages per minute ppm for both color and black on Letter size paper with Professional quality Plug and Print USB Drive printing no computer required This printer is designed to be used on a level surface Operating the printer when not level could result in inaccurate printer messaging about the amount of ink remaining in cartridges ENWW Product overview 4 Environmental features Duplex printing Automatic duplex printing is available with the Officejet Pro X451 and Officejet Pro X551 Duplex printing saves the environment and saves you money Print multiple pages per sheet Save paper by printing two or more pages of a document side by side on one sheet of paper Access this feature through the printer driver Recyclin Reduce waste by using re
61. I statement Japan e Power cord instructions e Power cord statement Japan e statement Korea 5 statement Germany e European Union Regulatory Notice e Additional statements for wireless products e Anonymous usage information storage ENWW 215 Regulatory Notices Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is VCVRA 1212 This regulatory number should not be confused with the marketing name HP Officejet Pro X451 Series HP Officejet Pro X551 Series etc or product numbers CN459A CN463A CN596A CV037A etc FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by
62. Name Resolution LLMNR is a protocol based on the Domain Name System DNS packet format that allows both IPv4 and IPv hosts to perform name resolution for hosts on the same local link LLMNR can be enabled or disabled e 9100 disable enable The product supports raw IP printing through Port 9100 This HP propriety TCP IP port on the product is the default port for printing and it is accessed by HP software Port 9100 can be enabled or disabled e Web Services disable enable The product supports the ability to enable or disable Microsoft Web Services Dynamic Discovery WS Discovery protocols or Microsoft Web Services for Product security features 131 Devices WSD Print services supported on the product These web services be enabled disabled together or WS Discovery can be enabled separately e Internet Printing Protocol IPP disable enable Internet Printing Protocol IPP is an Internet standard protocol that allows you to print documents and manage jobs over the internet IPP can be disabled or enabled Administrator Settings The HP Embedded Web Server allows the ability to enable and disable certain product capabilities These include network Ethernet wireless wireless access point i e disables wireless direct capability USB fax fax reprint copy digital send webscan control panel lock color fax color copy color print from memory devices all web services only ePrint and only Apps The pro
63. Print Officejet Pro 1H i series POLS Status Ide Type MP Officejet Pro 441 series POLE Where Comment Page range Copes Number of copies 1 Currgnt page Selection fenes cy 9 Colate Type page numbers and or page ranges A separated by commas counting from the start of the document or the section For example type 1 3 5 12 or 151 p152 p153 p653 Print what Document E Zoom Punt Al pages in range gt Pages per sheet 1 Scale to paper sige Scaling cos HP Officejet Pro X451dn Printer PCL 6 Printing Preferences scu e ro i Services Document Options E Print on both sides pages up Booklet layout Pages sheet 1 per sheet Print page borders Right then Down Orientation Portrait Landscape Rotate by 180 degrees ENWW 4 Select the number of pages per sheet from the HP Ott 3 PEL Document pede Pages per sheet drop down list nt rrp St Ls 5 Select the correct Print page borders Page order and Orientation options Ome see RCo epee Advanced Pareng Shoacuts Pacec Qusity Electa Frsheo Calor Services Document Options rem Select page orientation with Windows 1 On the File menu in the software progra
64. Printer drivers provide access to the product features and allow the computer to communicate with the product using a printer language HP PCL 6 driver This print driver is e Provided as the default driver This driver is automatically installed unless you provided on the in box CD and is also select a different one available from http www hp com go support e Recommended for all Windows environments e Provides the overall best speed print quality and productfeature support for most users e Developed to align with the Windows Graphic Device Interface CDI for the best speed in Windows environments e Might not be fully compatible with third party and custom software programs that are based on PCL 5 40 Chapter 4 Use the product with Windows ENWW ENWW HP UPD PS driver This print driver is Recommended for printing with Adobe software programs or with other available for download from highly graphics intensive software programs www hp com go upd Provides support for printing from postscript emulation needs or for postscript flash font support HP UPD PCL 5 This print driver is e Recommended for general office printing in Windows environments available for download from www hp com go upd e Compatible with previous PCL versions and older HP Officejet products e best choice for printing from third party or custom software programs e best choice when operating with mixed en
65. T 107 Cancel sie erro tte tiia n ra paa Ro 107 Change the paper size and type with 107 Resize documents or print on a custom paper size with 107 Use watermarks with sold 107 Use HP 109 Use the HP ePrint Mobile Driver EO E S QEON 110 A E EE A A TET 111 Connect the printer with HP Wireless 112 Connect and print WiFi capable mobile device 112 Connect and print from WiFi capable computer over a wireless router and Wireless 113 Connect and print from a WiFi capable computer over Wireless Direct only 113 Change from printing over USB to a Wireless Direct connection 114 Plug and Punt USB Drive printing ese aaa ARN eG 115 For Officejet Pro X55 1 Series printers ces etr rk marca et ea a ian 115 SED eni opi 117 Mn def Dn 118 Change the color theme for a print job 118 Change the color options 119 Use the HP Easy Color 121 Match colors fo your computer 122 Print fade and water resistant prints
66. W Buttons on the Home screen 451 Series The Home screen provides access to the product features and it indicates the product status NOTE Depending the product configuration the features the Home screen can vary layout might also be reversed for some languages 1 Setup button provides a number of menu items to view and adjust product settings 2 Job Status button allows you to view the status of any current print jobs 3 Ink Information button provides information on the ink levels ENWW Product views 11 Control panel help system The product has a built in Help system that explains how to use each screen To open the Help system touch the Help button to the right of the control panel Officejet Pro X451 or the upper right corner of the control panel Officejet Pro X551 For screens that contain settings for individual tasks the Help opens to a topic that explains the options for that task Control panel layout X551 Series Jan 00 00 00 00a Display and touch screen area Help button provides access to the product help system NOTE This button illuminates only when help is available for the current screen or feature Right arrow button moves the cursor to the right or moves the display image to the next screen NOTE This button illuminates only when the current screen can use this feature Cancel button cancels the current job or exits the current scre
67. Where rh nue Comment Page range Copes on Number of copies 1 Current page Selection Pages Lj pe Type page numbers and or page ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or p151 p152 p153 p8s3 Print what Document gt Zoom Pnt Al pages n range 3 Click the Printing Shortcuts tab HP Officejet Pro X451dn Printer PCL 6 Printing Preferences Advance Pining Shortcuts Bets Color Services A printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts 85x 1 General Everyday Printing Paper source Envelopes Automatically Select Unspectied x Eh No EcoSMART Settings per sheet Color options Color Save Delete q Reset ca 4 Select an existing shortcut HP eet Pro San Printer PCL 6 Printing Preferences Advanced Printing Shortcuts Paper Qualty Effects Finishing Color Services NOTE Always select a shortcut before Apna shaft is a colection of saved pirt seti
68. ct 3 paper is not visible or accessible remove the duplexer by pulling it out with both hands Set the duplexer aside upright on a piece of paper to prevent ink spills CAUTION When pulling out the duplexer avoid making direct contact with the Eie 11 to prevent ink smear on skin or clothes 154 Chapter 11 Solve problems ENWW 4 Lower the platen by pressing down on the reen tab This will cause the product to try to the sheet through the print zone You need to gently pull on the sheet if it does not feed Remove the sheet 5 the green tab to place the platen back into its operating position ENWW Clearjams 155 6 Reinstall the duplexer 7 Close the left door 156 Chapter 11 Solve problems ENWW Improve print quality You can prevent most print quality problems by following these guidelines Use the correct paper type setting in the printer driver Adjust color Use paper that meets HP specifications Check the ink cartridges Clean ink smears Clean the printhead Use the printer driver that best meets your printing needs Use the correct paper type setting in the printer driver Check the paper type setting if you are having any of the following problems Ink is smearing on the printed pages Repeated marks occur on the printed pages Printed pages are curled Printed pages have small unprinted areas Change the paper type and size settin
69. custom page size will appear in the list of paper sizes the next time you open the printer driver Select the paper type with Windows 1 the File menu the software program click Print Select the product and then click the Properties or Preferences button Click the Paper Quality tab From the Paper type drop down list click the More option Expand the list of Type is options Expand the category of paper types that best describes your paper and then click the paper type that you are using Select the paper tray with Windows 1 2 3 4 ENWW On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Paper Quality tab Select a tray from the Paper source drop down list Print tasks Windows 89 Print both sides duplex with Windows Automatically print on both sides with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button HP Officejet Pro 911 series PLS Staus Ide Type HP Officejet Pro 431 series POLE Where Comment Page range Copes Number of copies 1 Current page Selection Pages Type page numbers and or page ranges P separated by commas countng from the print what Document z Zoom Pont All pages n range Pages per sheet I page Seal
70. cycled paper young y 9 Recycle ink cartridges using the HP Planet Partners return process Energy savings Sleep modes and timer options enable this product to quickly go into reduced power states when not printing thus saving energy NOTE Additional energy savings may be realized by turning off the printer if it will not be used for more than four hours Accessibility features The product includes several features that aid users with limited vision hearing dexterity or strength e Online user guide that is compatible with text screen readers e Ink cartridges can be installed and removed using one hand e All doors and covers be opened using one hand Chapter 1 Product basics ENWW Product views Front view X451 Series EL V 1 Control panel 2 Output eject flap 3 Output bin 2 j 5 Tray 2 Main paper tray 6 On Off button 7 Ink cartridge door ENWW Product views Front view 551 Series 1 2 Output bin door 3 Output bin 4 Output bin extension 5 Tray 2 Main paper tray 6 On Off button 7 Ink cartridge door 8 USB 2 0 Host port that accepts USB storage devices for Plug and Print USB Drive printing 6 Chapter 1 Product basics ENWW Back view Tray 1 Multi purpose tray Left door access for clearing jams Power connection Hi Speed USB 2 0 por
71. dress is correct delete the product entry from the list of installed printers and then add it again The computer is unable to communicate with the product 1 Test network communication by pinging the product Open a command line prompt on your computer For Windows click Start click Run and then type cmd b Type ping followed by the IP address for your product the window displays round trip times both the network and device are working 2 If the ping command failed verify that the network router hubs or switches are on and then verify that the network settings the product and the computer are all configured for the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving this setting in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct printer driver The computer or workstation might be set up incorrectly 1 Check the network drivers printer drivers and the network redirection 2 Verify that the operating system is configured correctly 170 Chapter 11 Solve problems ENWW The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable i
72. duct must be turned off and then turned on again for settings to take effect Color Access Control HP s suite of color access control tools allows you to enable or disable color by individuals users or groups and applications For more information see www hp com go upd The HP Embedded Web Server also allows you to disable color faxing color copying and color print from memory devices Protected Protocols HTTPS The HP Embedded Web Server features the ability to enable encryption of product communication through the HTTPS redirection feature When used HTTPS prevents others from viewing information between the EWS and the product via encryption providing a secure communication method Firewall The HP Embedded Web Server allows the ability to enable and configure product firewall rules priorities templates services and policies The firewall feature provides a network layer of security on both IPv4 and networks The firewall configuration capability provides control over IP addresses that are allowed access the product and the ability to set permissions and priorities for digital send management discovery and print services providing a more secure way of controlling access to the product Scan to and Fax to Folder Authentication The Scan to and Fax to network folder allows sending to a network folder via the Windows file sharing mechanism A username and password may be required to log onto the network where the n
73. duct pulls paper from Tray 2 If Tray 2 is empty the product pulls paper from Tray 1 or Tray 3 if it is installed Configuring a tray on this product changes the speed settings to obtain the best print quality for the type of paper that you are using If you are using special paper for all or most print jobs on the product change this default tray setting on the product The following table lists possible ways you can use the tray settings to meet your printing needs Paper use Load Tray 1 and one other tray with the same paper and have the product pick paper from one tray if the other one is empty Occasionally use special paper such as heavy paper or letterhead from a tray that usually contains plain paper Configure the product Load paper in Tray 1 No configuration is needed if the default settings for type and size have not been changed Load special paper in Tray 1 Print From the software program print the job From the software program print dialog choose the paper type that matches the special paper loaded in the tray before sending the print job Select Tray 1 as the Paper Source from the Paper Quality tab Windows or Paper Feed menu Mac Frequently use special paper such as heavy paper or letterhead from one tray Configure trays ENWW Load special paper in Tray 1 and configure the tray for the paper type 1 sure the product is turned on 2 Perform one of the fo
74. e items that have an asterisk indicate the factory default setting Menu item Sub menu item Sub menu Sub menu Description Preferences Time Date Sets the time format current time date format and current date for the product Language List of available Sets the language in which the control panel displays control panel messages and product reports display languages Country Region Displays list of Selects which country region the product is used available countries and regions Screen Brightness Adjust the sliding bar to control the screen brightness on the Control Panel Sound Effects Soft Adjusts the product s sound effect level Volume Loud Off Faster Browsing On Sets the browsing speed to go faster than the default Off Default Tray Auto Sets the default tray to print from Tray 1 Tray 2 Tray 3 Accessory only if installed Default Paper in Tray Tray 1 Default Paper Size Letter 8 5 x 11 4 297 x 210 mm For a complete list of paper sizes see Supported paper sizes Select the default paper size for Tray 1 multi purpose tray ENWW Setup Menu 23 Menu Sub menu Sub menu Default Paper Type Tray 2 Default Paper Size Sub menu item Description Sets the paper type for printing internal reports or any print job that does not specify a type Plain Paper Premium Inkjet For a complete list of paper sizes see Supported pa
75. e addressed shipping label contained in the box To use the UPS label give the package to the UPS driver during your next delivery or pick up or take it to an authorized UPS drop off center Requested UPS Ground pickup will be charged normal pick up rates For the location of your local UPS drop off center call 1 800 PICKUPS or visit www ups com If you are returning the package with the FedEx label give the package to either the U S Postal Service carrier or FedEx driver during your next pick up or delivery Requested FedEx Ground pickup will be charged normal pick up rates Or you can drop off your packaged ink cartridge s at any U S Post Office or any FedEx shipping center or store For the location of your nearest U S Post Office please call 1 800 ASK USPS or visit www usps com For the location of your nearest FedEx shipping center store please call 1 800 GOFEDEX or visit www fedex com For more information or to order additional labels or boxes for bulk returns visit www hp com recycle or call 1 800 340 2445 Information subject to change without notice Residents of Alaska and Hawaii Do not use the UPS label Call 1 800 340 2445 for information and instructions The U S Postal Service provides no cost cartridge return transportation services under an arrangement with HP for Alaska and Hawaii 202 Appendix D Environmental product stewardship program ENWW Non U S returns To participate in HP Planet Partners return a
76. e else e Print dialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box e Default printer driver settings The default printer driver settings determine the settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes e Printer control panel settings Settings changed at the printer control panel have a lower priority than changes made anywhere else 50 Chapter 5 Use the product with Mac ENWW Change printer driver settings for Mac Change the settings for all print jobs until the software program is closed 1 On File menu click the Print button 2 Change the settings that you want on the various menus Change the default settings for all print jobs 1 On the File menu click the Print button 2 Change the settings that you want on the various menus 3 On the Presets menu click the Save As option and type a name for the preset These settings are saved in the Presets menu To use the new settings you must select the saved preset option every time you open a program and print Change the product configuration settings 1 From the Apple menu click the System Preferences menu and then click the Print amp Scan icon Select the product in the left side
77. e product software problems with Windows 2 0 177 Solve product software problems with 179 The printer driver is not listed in the Print amp Fax list 179 The product name does not appear in the product list in the Print amp Fax list 179 The printer driver does not automatically set up the selected product in the Print amp Fax me 179 A print job was not sent to the product that you wanted 180 When connected with a USB cable the product does not appear in the Print amp Fax list after the driver is selected E 180 You are using a generic printer driver when using a USB connection 180 Appendix A Supplies and accessories 181 Order accessories and supplies qi tene gend p Mee Rated qa usq Deae 182 con GRADUS 182 ENWW Appendix B Service and support cc ccicsecccceseasescacsecscsncsncccossewssccaccascncasecenssndcasswcosiacesencenceeses 183 Hewlett Packard limited warranty statement 184 End eve peeled icut elut lup pi
78. e the HP Utility to set up product features that are not available in the printer driver You can use the HP Utility when the product uses a universal serial bus USB cable or is connected to a TCP IP based network Open the HP Utility Use any of the following methods to open the HP Utility From the dock click HP Utility From Applications open the Hewlett Packard folder and then click HP Utility e Click the Utility tab of the Options and Supplies panel from Print and Fax HP Utility features Use the HP Utility software to perform the following tasks e Obtain information about supplies status e Obtain information about the product such as the firmware version and the serial number e Printa configuration page e For products connected to an IP based network obtain network information and open the HP Embedded Web Server e Configure the paper type and size for the tray e Transfer files and fonts from the computer to the product e Update the product firmware ENWW Software for Mac computers 49 Priority for print settings for Mac Changes to print settings are prioritized depending on where the changes are made E NOTE The names of commands and dialog boxes might vary depending on your software program e Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here might override settings changed anywher
79. e the ink cartridge door 8 Place the old ink cartridge in the box and refer to HP s recycling instructions at http wwww hp com recycle 76 Chapter 7 Ink cartridges ENWW Solve issues with supplies Check the ink cartridges If you are experiencing print quality problems see Improve print quality on page 157 NOTE If you are using a General Office print setting the printing might appear light If you determine that you need to replace an ink cartridge look on the cartridge or print the Supplies Status Page to find the part number for the correct genuine HP ink cartridge Refilled or remanufactured ink cartridges Hewlett Packard Company cannot recommend the use of non HP supplies either new or remanufactured Because they are not HP products HP cannot influence their design or control their quality If you are using a refilled or remanufactured ink cartridge and are not satisfied with the print quality replace the cartridge with a genuine HP cartridge NOTE If you replace a non HP ink cartridge with a genuine HP ink cartridge the printhead may still contain non HP ink until the printhead is depleted of that ink and is supplied with ink from the newly installed genuine HP ink cartridge Interpret the Print Quality Report 1 2 3 4 On the product control panel press X451 Series or touch X551 Series the Setup 5 button Press or touch the Print Reports menu item Press or touch the Pri
80. e to paper size Scaing m Close 90 Chapter 8 Print ENWW 3 Click the Finishing tab 4 Select the Print on both sides check box Click the OK button to print the job tah HP Officejet Pro X451dn Printer PCL 6 Printing Preferences Advanced Printing Shortcuts Paper Qualty Effec Finishing 1 lor Services Document Options Print on both sides Fip pages up Booklet layout Off Pages per sheet 1 per sheet X Print page borders Page orde Right then Down Orientation Portrait Landscape Rotate by 180 degrees ca T HP Officejet Pro X451dn Printer PCL 6 Printing Preferences Advanced Printing Shortcuts Paper Gualty Effects Finishing Color Services Document Ontions Print on both sides C pages up Booklet layout Pages per sheet 1 per sheet Print page borders Page orde Right then Down Orientation 9 Portrait Landscape Rotate by 180 degrees Print multiple pages per sheet with Windows 1 On the File menu the software program click Print ENWW Print tasks Windows 91 92 2 Select product and then click the Properties or Preferences button 3 Click the Finishing tab Chapter 8
81. ect the product and then click the Properties or Preferences button Click the Effects tab Select watermark from the Watermarks drop down list Or to add a new watermark to the list click the Edit button Specify the settings for the watermark and then click the OK button 5 print the watermark on the first page only select the First page only check box Otherwise the watermark is printed on each page 104 8 Print ENWW Create booklet with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button 3 Click the Finishing tab ENWW Staus Ide Type HP Officejet Pro 411 series PCL6 Where Pont Al pages n range ie HP Officejet Pro 11 series PAS Comment Page range Copes on Number of copies 1 Current page elector j V Type page numbers and or page ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or p151 p152 p153 p8s3 Print what Document Zoom 88 HP Officejet Pro X451dn Printer PCL 6 Printing Preferences Advanced Printing Shortcuts Paper Qualty Frishing Services Document Options E Print on both sides Flip pages up Booklet layout Pages per sheet 1 page per shee
82. ed Clear jams in Tray 1 Multi purpose tray 1 If the jammed sheet is visible and easily accessible in Tray 1 pull it from Tray 1 NOTE Ifthe sheet tears make sure that all of the fragments are removed before you resume printing ENWW Clearjams 145 2 jammed sheet may also accessible by removing Tray 2 and removing the jammed sheet by pulling it to the right and then out of the product 3 If the jammed sheet is not visible or easily accessible in Tray 1 open the left door to access the jammed sheet 4 Ifthe paper is still not visible or accessible remove the duplexer by pulling it out with both hands Set the duplexer aside upright on a piece of paper to prevent ink spills CAUTION When pulling out the duplexer avoid making direct contact with the black to prevent ink smear on skin or clothes 146 Chapter 11 Solve problems ENWW 5 Lower the platen pressing down on the reen tab This will cause the product to try to the sheet through the print zone You need to gently pull on the sheet if it does not feed Remove the sheet 6 Lift the green tab to place the platen back into its operating position ENWW Clearjams 147 7 Reinstall the duplexer 8 Close the left door 148 Chapter 11 Solve problems ENWW Clear jams Tray 2 1 Open Tray 2 by pulling it out and releasing the latch at the rear of the tray 2 Remove the jammed sheet by pulling
83. ements best results use only HP brand paper and print media designed for inkjet printers or multiuse e paper or print media made for inkjet printers e Hewlett Packard Company cannot recommend the use of other brands of media because HP cannot control their quality NOTE Based on HP internal testing using a range of plain papers HP highly recommends using papers with the ColorLok amp logo for this product For details go to www hp com go printpermanence TECHNOLOGY Use the following guidelines to obtain satisfactory results when using special paper or print media Set the paper type and size in the printer driver to obtain the best results Media type Do Do not Envelopes e Store envelopes flat e Do not use envelopes that are wrinkled nicked stuck together or e Use envelopes where the seam otherwise damaged extends all the way to the corner of the envelope e Do not use envelopes that have clasps snaps windows or coated linings Labels e Use only labels that have no e not use labels that have exposed backing between them wrinkles or bubbles or are damaged e labels that lie flat Do not print partial sheets of labels e only full sheets of labels 56 Chapter 6 Paper and print media ENWW ENWW Media type Do Do not Letterhead or preprinted forms e Use only letterhead or forms approved for use in inkjet printers Do not use raised or metallic lette
84. en NOTE This button illuminates only when the current screen can use this feature Back button returns to the previous screen NOTE This button illuminates only when the current screen can use this feature 12 Chapter 1 Product basics ENWW 6 d Left arrow button moves the cursor to the left NOTE This button illuminates only when the current screen can use this feature 7 fa Home button provides quick access to the Home screen This button only illuminates only when the current screen can use this feature 8 Wireless light indicates the wireless network is enabled The light blinks while product is establishing a connection to the wireless network When connected the light stops blinking and stays lit ENWW Product views 13 Buttons on the Home screen X551 Series The Home screen provides access to the product features and it indicates the product status NOTE Depending on the product configuration the features on the Home screen can vary The layout might also be reversed for some languages 1 Web Services button provides quick access to HP Web Services features including HP ePrint HP ePrint is a tool that prints documents by using any e mail enabled device to send them to the product s e mail address 2 Network o button provides access to network settings and information From the network settings screen you can print the Network Summar
85. ename display near the bottom of the product control panel and then touch the Cancel X that becomes available on the rightside of the control panel Ey NOTE Cancelling a job clears the job that the product is currently processing If more than one process is running repeat step one to cancel the other jobs 2 You can also cancel a print job a software program or a print queue Software program Typically a dialog box appears briefly on the computer screen allowing you to cancel the print job e Mac print queue Open the print queue by double clicking the product icon in the dock Highlight the print job and then click Delete Change the paper size and type with Mac 1 Onthe File menu in the software program click the Print option Select a size from the Paper Size drop down list 2 3 Open the Paper Quality panel 4 Select a type from the Media Type drop down list 5 Click the Print button Resize documents or print on a custom paper size with Mac Mac OS X 10 6 and later 1 On the File menu click the Print option Use one of these methods 2 Select the product and then select the correct settings for the Paper Size and Orientation options 1 On the File menu click the Print option 2 Open the Paper Handling menu 3 In the Destination Paper Size area click the Scale to fit paper size box and then select the size from the drop down list Use watermarks with Mac 1 On the File men
86. er is on 1 Make sure the product is plugged in and turned on 2 sure the power cable is connected to the product and the outlet 3 Check the power source by connecting the power cable to a different outlet 4 If the product motors do not rotate make sure the ink cartridges are installed and that the doors are all closed The control panel displays messages to indicate these problems Step 2 Check the control panel for error messages The control panel should indicate ready status If an error message appears resolve the error Step 3 Test print functionality 1 From the control panel Home screen press X451 Series or touch X551 Series the Setup 5 button 2 Open the Reports menu and select the Printer Status Report to print the report 3 report does not print make sure paper is loaded in the tray and check the control panel to see if paper is jammed inside the product NOTE Make sure the paper in the tray meets specifications for this product Step 4 Try sending a print job from a computer 1 Use a word processing program to send a print job to the product 2 If the job does not print make sure you selected the correct printer driver 3 Uninstall and then reinstall the product software ENWW Problem solving checklist 141 Step 5 Test the Plug and Print USB Drive printing functionality X551 Series 1 2 3 Load a PDF document or JPEG photo onto a USB flash drive
87. es Color Options Print in Grayscale InkSetings HP EasyColor Av Default SRGB This theme sets the product to print RGB data raw device mode When using this theme manage color in the software program or in the operating system for correct rendering e Vivid The product increases the color saturation in the midtones Use this theme when printing business graphics e Photo The product interprets RGB color as if it were printed as a photograph using a digital mini lab The product renders deeper more saturated colors differently than with the Default sRBG theme Use this theme when printing photos e Photo Adobe RGB 1998 Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB Turn off color management in the software program when using this theme e None No color theme is used 158 Chapter 11 Solve problems ENWW Change the color options ENWW Change the color options settings for the current print job from the color tab of the printer driver 1 2 3 4 On the File menu in the software program click the Print item Click Properties or Preferences Windows Click the Color tab Windows or Color Options tab Mac Clear the HP EasyColor check box eb HP Officejet Pro XAS1dn Printer PCL 6 Printing Preferences Advanced Printing Sho
88. es 0 99 to make when the Copy button is touched The default value is 1 Quality General Office Sets the default print quality Professional Presentation PCL Configuration Length Sets the text attributes for the printer control language 1 Print Postscript Error Orientation Font Number Font Pitch Font Point Size Symbol Set Append CR to LF On Off being used Sets the product to print any postscript errors that occur For HP Officejet Pro X451 Series products font pitch and font point size settings can not be made at the product control panel Changes to these settings must be made using the EWS Chapter 2 Control panel menus ENWW Tools menu Use the Tools menu to improve the product s print quality and view estimated ink levels Menu item Description Display Estimated Ink Levels Displays a graph of how much ink has been consumed for each cartridge Clean Printhead Use this feature to clean adjust and align the printheads Follow the on screen instructions to correctly improve the product s print quality Cartridge Chip Information cartridge chip stores anonymous information about the usage of the product Control Panel Lock Use this feature to lock the product s control panel and prevent unauthorized use of the product Clean Ink Smear Use this feature to solve print quality problems caused by ink smearing on printed pages Restore Factory Defaults Sets all settings
89. etwork folder is located In addition appropriate privileges may be required to have write access to the network folder Syslog Support of Syslog a standard protocol for logging status messages to a designated server can be used to track the activities and status of devices on the network The HP Embedded Web Service provides the ability to enable Syslog and to specify the server to which the status messages will be sent Specifying the priority of those status messages is also supported 132 Chapter 10 Manage and maintain ENWW Certificates The HP Embedded Web Server provides the ability to install and manage certificates for the authentication of product server and network This includes the ability to create a certificate install a certificate and import and export certificates Signed Firmware Support of digitally signed firmware updates eliminates exposure to malicious software by preventing the installation of non approved firmware on the product Wireless Authentication The HP Embedded Web Server provides the ability to configure wireless networking via such 802 1x wireless enterprise authentication protocols as EAP TLS LEAP and PEAP to support access control The HP Embedded Web Server also provides the ability to configure wireless dynamic key encryption such as WEP encryption and WPA PSK authentication In addition Wireless Direct Authentication can be enabled or disabled ENWW Product security features 133 Econo
90. ficejet Pro X451dn Printer PCL 6 Printing Preferences Advance Pring Sonos Cor Services A printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts E Everday Pinting Paper sizes 85x 1l inches Letter Paper source Unspecified Print on both sides Eh No EcoSMART Settings Pages per sheet 1 per sheet gm lg Booklet Printing Color options Color x Save Delete Reset EL woa me d HP Officejet Pro X451dn Printer PCL 6 Printing Preferences Advanced Printing Shortcuts Paper Quaity Effects Finishing Services A printing shortcut collection of saved print settings that you can select with a single click Printing shortcuts Factory Defaults 3 IA General Everyday Printing Paper sizes 8 5 x 11 inches as Letter Paper source lt Envelopes Automatically Select EE Papertype SS Labels Unspecified Print on both sides Yes fip over Pages per sheet 1 page per sheet M Color options Color Save As Delete Reset P me eme w 2 Select the product and then click the Properties or Preferences button HP Officejet Pro Pii series Status Ide Type P Officejet Pro 41 1 series POLG
91. file Comment Page range Copies om Number of copies 1 Current page Selection fore 3 page numbers and or page ranges i separated by commas counting from the start of the document or the section For example type 1 3 5 12 or 0151 0142 143 853 Print what Document 7 Zoom Punt Al pages n range Pages per sheet 1 7 Scale to paper sige No Scaling Get help for any printing option with Windows 1 Click the Help button to open the online Help Chapter 8 Print HP LaserJet 500 color M551 PCL6 Printing Preferences Advanced Printing Shortcuts Paper Quaity Effects Finishing Job Storage Color Services A printing shortcut a collection of saved print settings that you can select with a single click Printing shortcuts General Everyday Printing Paper sizes 85x 11 inches 3 Letter Paper source Envelopes Automatically Select Cardstock Heavy Unspecified Print on both sides z SS Pages per sheet enue 2 pages per sheet M Y Transparencies Color options Color x Saye As Delet Reset lavent ENWW Change the number of print copies with Windows 1 On the File menu in the software program click Print 2 Select the product a
92. for all print jobs until the software program is closed 51 Change the default settings for all print jobs 22 000 00 00 51 Change the product configuration settings 2 2 51 Remove the printer driver from Mac operating systems sssssssssssseeeeeneeeneenee 52 Supported utilities for 53 HP Embedded Web Server 53 Solve problems with 54 6 Paper and 55 paper Use acetate aes I UR ee iab vam otl ee ees 56 Change the printer driver to match the paper type and size in Windows 58 ENWW Supported paper sizes 59 Supported paper types and 62 load pap r tays E KA 64 Load Tray 1 multi purpose tray on left side of the product 64 load Tray 2 Tray intact reise nea ep xb heb PERI 65 ETT TI E iays pepa an a E E 67 69 Ink cartridge 69 Supplies VIS We a
93. fully compatible with third party and custom solutions based on PCL5 This driver is available for download at hitp www hp com go upd Download additional printer drivers from this Web site hitp www hp com go support ENWW Improve print quality 165 The product does not print or it prints slowly The product does not print If the product does not print at all try the following solutions 1 sure the product is turned on and that the control panel indicates it is ready o control panel does not indicate the product is ready turn the product off and then again o control panel indicates the product is ready try sending the job again 2 Ifthe control panel indicates the product has an error resolve the error and then try to print a test page from the control panel If the test page prints there may be a communication problem between the product and the computer you are trying to print from 3 Make sure the cables are all connected correctly If the product is connected to a network check the following items Check the light next to the network connection on the product If the network is active the light is green sure that you are using a network cable and not a phone cord to connect to the network sure the network router hub or switch is turned on and that it is working correctly 4 Install the HP software from the CD that came with the product U
94. g for Windows 1 From a software program that has the Print feature available click on the File menu and then click Print Select the product and then click the Properties or Preferences button Click the Paper Quality tab From the Paper type drop down list click the More option Expand the list of Type is options Expand each category of paper types until you find the paper type that you are using Select the option for the type of paper you are using and click the OK button Change the paper type and size setting for Mac 1 2 3 ENWW On the File menu in the software program click the Print option Select a size from the Paper Size drop down list Open the Paper Quality menu Improve print quality 157 4 Select a type from the Media Type drop down list 5 Click the Print button Adjust color Manage color by changing the settings on the Color Windows and Color Options tab Mac in the printer driver Change the color theme for a print job 1 On the File menu in the software program click Print 2 Click Properties or Preferences Windows 3 Click the Color tab Windows or Color Options tab Mac and uncheck HP EasyColor 4 Select color theme from the Color Themes Windows RGB Color Mac drop down list HP Officejet Pro X451dn Printer PCL 6 Printing Preferences Advanced Printing Shortcuts Effects Finishing Color Servic
95. g the network Open command line prompt on your computer For Windows click Start click Run and then type cmd b Type ping followed by the service set identifier SSID for your network c window displays round trip times the network is working 3 Make sure that the router or product connects to the same network that your computer connects to From the product control panel touch the Setup button and then touch the Print Reports menu b Touch the Network Configuration Page item to print the report Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for your computer d If the SSIDs are not the same the devices are not connecting to the same network Reconfigure the wireless setup for your product 176 Chapter 11 Solve problems ENWW Solve product software problems with Windows Problem Solution A printer driver for the product is Reinstall the product software not visible in the Printer folder NOTE Close any applications that are running To close an application that has an icon in the system tray rightclick the icon and select Close or Disable Try plugging the USB cable into a different USB port on the computer An error message was displayed Reinstall the product software during the software installation NOTE Close any applications that are running To close an application that has an icon in the task bar ri
96. ght click the icon and select Close or Disable Check the amount of free space on the drive where you are installing the product software If necessary free up as much space as you can and reinstall the product software If necessary run the Disk Defragmenter and reinstall the product software The product is in Ready mode Print a Configuration page and verify the product functionality but nothing prints Verify that all of the cables are correctly seated and within specifications This includes the USB and power cables Try a new cable Verify the IP Address on the Configuration Page matches the IP address for the software port Use one of the following procedures Windows XP Windows Server 1 Click Start 2003 Windows Server 2008 and Windows Vista 2 Click Settings 3 Click Printers and Faxes using the default Start menu view or click Printers using the Classic Start menu view 4 Rightclick the product driver icon and then select Properties 5 Click the Ports tab and then click Configure Port 6 Verify the IP address and then click OK or Cancel 7 If the IP Addresses are not the same delete the driver and reinstall the driver using the correct IP address ENWW Solve product software problems with Windows 177 Solution Windows 7 Windows XP Windows Server 2003 Windows Server 2008 and Windows Vista Windows 7 installed using the fully featured installer Click Star
97. h the Setup amp button 2 Touch the Network button and then touch the Wireless Setup Wizard button 3 product scans for available wireless networks and returns a list of network names SSIDs Select the SSID for your wireless router from the list if it is available If the SSID for your wireless router is not in the list touch the Enter 5510 button When prompted for the type of network security select the option that your wireless router uses A keypad opens on the control panel display 4 f your wireless router uses WPA security type the passphrase on the keypad If your wireless router uses WEP security type the key on the keypad 5 Touch the OK button and wait while the product establishes a connection with the wireless router Establishing the wireless connection can take a few minutes Connect the product to a wireless network using WPS 1 From the product control panel press X451 Series or touch X551 Series the Wireless 4 button 2 Press the Wireless menu button 36 Chapter 3 Connect the product ENWW 3 Press the Wi Fi Protected Setup button and then press the Continue button 4 Use one of these methods to complete the setup e Pushbutton Select the Push Button option and follow the instructions on the control panel Establishing the wireless connection can take a few minutes Select the Generate option and follow the instructions on the control panel The product generates a uniq
98. hortcut is a collection of saved print settings that you can select with a single click Printing shortcuts Factory Defauits Everyday Pinting Paper sizes 85x 14inches as Legal Paper source Automatically Select Papertype SS Labels Unspecified X SS Print on both sides Egh No EcoSMART Settings Pages sheet 7 a name for the shortcut and click the OK button Please type a name for the new printing shortcut Legal_Trey1_Intermediate_2UP Improve print quality with Windows Select the page size with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button 88 Chapter 8 Print ENWW 3 Click the Paper Quality tab 4 Select a size from the Paper size drop down list Select a custom page size with Windows 1 2 3 4 5 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Paper Quality tab Click the Custom button Type a name for the custom size and specify the dimensions e width is the short edge of the paper length is the long edge of the paper Ey NOTE Always load paper into the trays short edge first 6 Click the OK button and then click the OK button on the Paper Quality tab The
99. ime for the sleep after standby delay Ey NOTE The default is 2 hours after standby Schedule On Off 1 From the Home screen press X451 Series or touch X551 Series the Setup 3X button 2 Open the following menus e Device Setup e Power Handling e Schedule On Off 3 Enable Schedule On or Schedule Off and set the times for those events to take affect ENWW Economy settings 135 Clean the product Clean the control panel Clean the touch screen whenever it is necessary to remove fingerprints or dust Wipe the control panel gently with a clean water dampened lint free cloth A CAUTION Use water only Solvents or cleaners can damage the control panel Do not pour or spray water directly onto the touch screen 136 Chapter 10 Manage and maintain ENWW Product updates Software and firmware updates and installation instructions for this product are available at http www hp com go support Click Support amp Drivers click the operating system and then select the download for the product ENWW Product updates 137 138 Chapter 10 Manage and maintain ENWW 11 Solve problems ENWW Customer support Problem solving checklist Restore the factory set defaults Paper feeds incorrectly or becomes jammed Clear jams Improve print quality The product does not print or it prints slowly Solve Plug and Print USB Drive printing problems X551 Series Solve product connecti
100. ing the HP EWS Home page For information about how to change your privacy and cookie settings and how to view or delete cookies see the documentation available with your Web browser ENWW Use the HP Embedded Web Server 127 Open the HP Embedded Web Server To open the HP Embedded Web Server HP EWS type the IP address or host name of the product in the address field of a supported Web browser To find the IP address print a Printer Status Report or Network Configuration Page or get the IP address from the product control panel You can also open the HP EWS from the Windows printer driver Open the Services tab and then click the Device and Supplies Status icon For Mac the HP EWS can be opened from the HP Utility or from System Preferences gt Print amp Sean gt product name gt Options amp Supplies gt General gt Show Printer Webpage NOTE If an error occurs while opening the HP EWS confirm that the proxy settings are correct for your network After you open the URL bookmark it so that you can return to it quickly in the future Features e Home tab Web Services tab e Network tab e Tools Tab e Settings Tab E NOTE Changing network settings in the HP EWS might disable some of product or product software or features Home tab 128 Use the Home tab to customize various views and tasks related to your device The Home tab includes the following items NOTE Not a
101. ireless Direct connection e Press X451 Series or touch X551 Series the Setup button from the control panel Open the Network menu e Open the Wireless Direct menu Select On to enable Wireless Direct connections or select On With Security to enable secure Wireless Direct connections to the printer 3 Turn on your mobile device s Wi Fi capability 112 8 Print ENWW 4 From your mobile device search for and connect to the Wireless Direct name for your printer such as HP Setup xx Officejet Pro X551 5 From your mobile device s print application confirm your HP printer is the default printer select print and then print your document Connect and print from a WiFi capable computer over a wireless router and Wireless Direct 1 Setup and install your printer over a wireless router Make sure you can successfully print over your wireless router before proceeding 2 Turn on your printer s Wireless Direct connection e Press X451 Series or touch X551 Series the Setup button from the control panel e the Network menu Open the Wireless Direct menu e Select On to enable Wireless Direct connections or select On With Security to enable secure Wireless Direct connections to the printer 3 Turn on your computer s Wi Fi capability 4 From your computer search for and connect to the Wireless Direct name for your printer such as HP Setup xx Officejet Pro X551 5 From your comp
102. is required for printing over Wireless Direct from a computer A compatible printing application is required for printing over Wireless Direct from a smart phone or tablet e Wireless Direct connection is turned on and managed from the printer s control panel e If your WiFi capable device supports encryption you can enable security when you setup a Wireless Direct connection Five devices or fewer can simultaneously use Wireless Direct to connect to your printer e Wireless Direct connection can be used while your printer is also connected to a wireless network or a USB cable e Wireless Direct cannot connect to the internet This section covers the following topics e Connect and print from a WiFi capable mobile device e Connect and print from a WiFi capable computer over a wireless router and Wireless Direct e Connect and print from a WiFi capable computer over Wireless Direct only e Change from printing over USB to a Wireless Direct connection Connect and print from a WiFi capable mobile device 1 Setup your printer A compatible print application is required for printing from a mobile device If your mobile print application can print over a wireless network connection you can print over Wireless Direct NOTE Compatible with mobile devices with HP ePrint mobile app installed HP Printer Control app installed Apple devices with iOS 4 2 and HP webOS devices 2 Turn on your printer s W
103. is selected Software troubleshooting A Make sure that your Mac operating system is Mac OS X 10 6 or later Hardware troubleshooting 1 2 3 4 Make sure that the product is turned on Make sure that the USB cable is connected correctly Make sure that you are using the appropriate high speed USB cable Make sure that you do not have too many USB devices drawing power from the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the computer Check to see if more than two non powered USB hubs are connected in a row on the chain Disconnect all of the devices from the chain and then connect the cable directly to the USB port on the computer NOTE The iMac keyboard is a non powered USB hub You are using a generic printer driver when using a USB connection If you connected the USB cable before you installed the software you might be using a generic printer driver instead of the driver for this product 1 2 Delete the generic printer driver Reinstall the software from the product CD Do not connect the USB cable until the software installation program prompts you If multiple printers are installed make sure that you have selected the correct printer in the Format For drop down menu in the Print dialog box 180 Chapter 11 Solve problems ENWW Supplies and accessories e Order parts accessories and supplies e numbers
104. is waiting in a print queue computer memory or print spooler delete the job there Windows XP Server 2003 or Server 2008 Click Start click Settings and then click Printers and Faxes Double click the product icon to open the window right click the print job that you want to cancel and then click Cancel o A Windows Vista Click Start click Control Panel and then under Hardware and Sound click Printer Double click the product icon to open the window right click the print job that you want to cancel and then click Cancel o A Windows 7 Click Start and then click Devices and Printers Double click the product icon to open the window right click the print job that you want to cancel and then click Cancel Print colored text as black grayscale with Windows 1 Onthe File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Advanced tab Expand the Document Options section Expand the Printer Features section mo M du M In the Print All Text as Black drop down list select the Enabled option 98 Chapter 8 Print ENWW Print special paper or labels with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button HP Officejet Pro 911 series PLS Status Ide Type Officejet Pro 11 series PCL6 Where rue Comment Page range
105. it to the right and then out of the product ER 2 23 mmc 3 2 NOTE close the tray push the middle or with even pressure on both sides Avoid pushing on one side only ENWW Clearjams 149 Clear jams in optional Tray 3 1 Open Tray 3 2 Remove the jammed sheet by pulling it to the right and then out of the product 150 Chapter 11 Solve problems ENWW 3 If the jam cannot be cleared at the tray try clearing the jam from the Tray 3 left door 4 Close Tray 3 NOTE close the tray push in the middle or with even pressure on both sides Avoid pushing on one side only Clear jams in the left door 1 Open the left door ENWW Clear jams 151 2 Gently remove any visible paper from the rollers and delivery area NOTE Ifthe sheet tears make sure that all fragments are removed before you resume pining Do not use sharp objects to remove ragments 3 Close the left door 152 Chapter 11 Solve problems ENWW Clear jams in the output bin Look for jammed paper in the output bin area 2 Remove any visible media NOTE Ifthe sheet tears make sure that all fragments are removed before resuming printing 3 Open and then close the left door to clear the message ENWW Clearjams 153 Clear jams the duplexer 1 Open the left door 2 Ifyou can see the trailing edge of the sheet remove the sheet from the produ
106. ities for Mac 53 Solve problems with For information about solving problems with a Mac see Solve product software problems with Mac on page 179 54 Chapter 5 Use the product with Mac ENWW 6 Paper and print media ENWW Understand paper use Change the printer driver to match the paper type and size in Windows Supported paper sizes Supported paper types and tray capacity Load paper trays Configure trays 55 Understand paper use HP Officejet inks for business are specifically developed for use with HP printheads Unique ink formulations help extend the life of the printheads and enhance reliability When used with ColorLok paper these inks provide laser like color output that dries quickly and is ready for distribution This product supports a variety of paper and other print media Paper or print media that does not meet the following guidelines might cause poor print quality increased jams and premature wear on the product It is possible for paper to meet all of these guidelines and still not produce satisfactory results This might be the result of improper handling unacceptable temperature and or humidity levels or other variables over which Hewlett Packard has no control CAUTION Using paper or print media that does not meet Hewlett Packard s specifications might cause problems for the product requiring repair This repair is not covered by the Hewlett Packard warranty or service agre
107. ivers e Operating environment humidity for example Keep these factors in mind when colors on your screen do not perfectly match your printed colors 122 Chapter 9 Color ENWW Print fade and water resistant prints HP Officejet pigment inks designed for business use are like liquid laser toner providing professional durable color documents that stand up to handling and dry quickly Print professional water resistant documents on plain paper Not only do HP Officejet pigment inks offer vivid colors and bold blacks they provide benefits over traditional dye based inks including superior water and fade resistance and better durability These unique qualities are possible because the pigment solid does not dissolve in water but is dispersed to prevent pigment settling As a result output resists rain and water spills and you can handle important documents with confidence HP Officejet inks for business are specifically developed for use with HP printheads Unique ink formulations help extend the life of the printheads and enhance reliability When used with ColorLok paper these inks provide laser like color output that dries quickly and is ready for distribution NOTE Based on HP internal testing using a range of plain papers HP highly recommends using ENWW papers with the ColorLok logo for this product For details go to hitp www hp com go printpermanence TECHNOLOGY Print fade and water resistant prints
108. lett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark will appear on ENERGY STAR qualified imaging products ENERGY STAR Additional ENERGY STAR qualified imaging product model information is listed at www hp com go energystar E NOTE Additional energy savings may be realized by turning off the printer if it will not be used for a longer time 198 Environmental product stewardship program ENWW Paper use This product s optional automatic duplex feature two sided printing and N up printing multiple pages printed on one page capability can reduce paper usage and the resulting demands on natural resources NOTE Recycled paper and A4 sized paper can be used for duplexing ENWW Paper use 199 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life 200 Appendix D Environmental product stewardship program ENWW HP Officejet print supplies HP is committed to providing inventive high quality products and services that are environmentally sound from product design and manufacturing to distribution customer use and recycling When you participate in the HP Planet Partners program we ensure your HP Officejet i
109. ll of the following items are visible by default Use the Personalize this page button show or hide the items of your choice e Recently Visited Displays 5 most recently visited embedded HP EWS links Printer Status Displays current printer status e Diagnostic Provide links to diagnostic tasks e ePrint Displays the status of ePrint connection e Ink Level Status Displays ink level status e Manage Useful links for managing the HP EWS e Wired Network Status Displays wired 802 3 status or wired 802 11 status wireless models Chapter 10 Manage and maintain Setup Displays setup options e Custom Shortcut Customize quick links to be added as shortcut e Support Links to Hewlett Packard s support Web site NOTE Settings for this page are automatically saved in the Web browser s cookies If the Web browser s cookies are deleted these settings are lost Web Services tab Use the HP Web Services tab to configure and enable HP Web Services for this product You must enable HP Web Services to use the HP ePrint feature Network tab Use the Network tab to configure and secure network settings for the product when it is connected to an IP based network This tab does not display if the product is connected to other types of networks Tools Tab ENWW Product Information e Printer Information Find basic device information such as serial number name and firmware version e Ink Ga
110. llowing tasks From the software program print dialog choose the paper type that matches the special paper loaded in the tray before sending the print job Select Tray 1 as the Paper Source from the Paper Quality tab Windows or Paper Feed menu Mac Control panel Press X451 Series or touch X551 Series the Setup 5 button press or touch Paper Handling and then press or touch Paper Selection Select the tray that you want to configure e Embedded Web server Click the Settings tab and then click Paper Settings in the left panel Select a Default Media Size and a Default Media Type for each tray 3 Press OK or click Apply Configure trays 68 Chapter 6 Paper and print media ENWW 7 Ink cartridges The information contained herein is subject to change without notice For the latest User Guide information go to www hp com support ojpx451 www hp com support ojpx551 e Ink cartridge information e Supplies views e Manage ink cartridges e Replacement instructions e Solve issues with supplies Ink cartridge information Color Cartridge number Part number Standard capacity replacement black ink HP 970 CN621A cartridge High capacity replacement black ink HP 970XL CN625A cartridge Standard capacity replacement cyan ink HP 971 CN622A cartridge High capacity replacement cyan ink HP 971XL CN626A cartridge Standard capacity replacement yellow HP 971 CN624A ink cartridge High ca
111. m click Print 2 Select the product and then click the Properties or Preferences button HP Officejet Pro H i series PAS Staus Ide HP Officejet Pro 11 series POLG Where Comment start of the document or the section For example type 1 3 5 12 or 151 p152 143 853 print Zoom what Document zi Pint Al pages in range E Pages per sheet 1page ENWW Print tasks Windows 93 3 Click the Finishing tab 4 Inthe Orientation area select the Portrait or Landscape option To print the page image upside down select the Rotate by 180 degrees option fm HP Officejet Pro X451dn Printer PCL 6 Printing Preferences Document Options 7 Print on both sides Flip pages up Pages per sheet 1 per sheet xj Print page borders Right then Down Advanced Printing Shortcuts Paper Quaity Effec Services Orientation Portrait 2 Landscape E Rotate by 180 degrees HP Officejet Pro TEL series PCL6 Document Properties Document Options Prnt gn both sides Set Advanced color options with Windows 1 the File menu in the software program click Print Click the Color tab 94 Chapter 8 Print Click the HP EasyColor check box to clear it In the Color Options click the Ink Settings butt
112. mation on printing with Plug and Print see Plug and Print USB Drive Printing 18 Chapter 2 Control panel menus ENWW Setup Menu ENWW To open this menu press X451 Series or touch X551 Series the Setup amp x button from the control panel The following sub menus are available Network HP Web Services HP OfficeJet Pro X451 models only Device Setup Tools Print Reports Setup Menu 19 Network menu In the following table items that have an asterisk indicate the factory default setting Ey NOTE Wireless menu options are only available on products that support wireless connectivity For more information refer to the Product Basics chapter of this user guide Menu item Wireless Menu wireless products only NOTE You can also access this menu by touching the Wireless W button on the control panel Sub menu item On Off Sub menu item Description Enables or disables the wireless network feature Wireless Direct wireless products only On On With Security Configure the Wireless Direct settings for the product Off Wireless Setup Wizard Print Guide Guides you through the steps to set up the product on a HP Officejet Pro X551 wireless network Series Continue Wi Fi Protected Setup Continue Push Button If your wireless router supports WPS use this method to set wireless products only up the product on a wireless network This is the simplest PIN
113. my settings Print with General Office mode General Office print mode uses less ink which might extend the life of the cartridge 1 the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab 4 Select General Office from the Print Quality drop down box Power handling The product includes features that can help reduce energy consumption The Standby and Sleep After Standby modes reduce power consumption when the product has been inactive for an extended period You can set the length of time before the product enters Standby or Sleep After Standby modes The Schedule On Off feature turns the product on or off after a certain length of time You can adjust this time delay setting The Auto Power Off feature turns the product off after a certain length of time You can adjust this time delay setting Set Standby 1 From the Home screen press X451 Series or touch X551 Series the Setup amp x button 2 Open the following menus e Device Setup Power Handling e Standby 3 Select the time for the standby delay NOTE The default value is 10 minutes 134 Chapter 10 Manage and maintain ENWW Set Sleep After Standby 1 From the Home screen press X451 Series or touch X551 Series the Setup 5 button 2 Open the following menus e Device Setup e Power Handling e Sleep After Standby 3 Select the t
114. n 186 189 Gustomer 0 EUM 190 Appendix Product specifications 2 191 Cis RM dst 192 Power consumption electrical specifications and acoustic emissions 192 Acoustic 192 Environmental ODE MM BERE Qe 193 Appendix D Environmental product stewardship program 195 Protecting the environment ue Vale aa iei lt 196 Ozone IG TT 197 198 POON USC 199 200 HP Officejet print ni quM 201 Return and recycling instructions ette Mor apt elus icio pa buta gu 202 United States and Puerto RICO EUER HR NUR HER 202 Mon U S 203 Battery disposal DTE 203 Pri
115. nd recycling program just follow the simple directions in the recycling guide found inside the packaging of your new product supply item or visit www hp com recycle Select your country region for information on how to return your HP Officejet printing supplies Battery disposal For battery disposal information see http www8 hp com us en hp information environment productrecycling html Printer recycling For printer recycling information see http www8 hp com us en hp information environment product recycling html ENWW Return and recycling instructions 203 This product is capable of using recycled papers when the paper meets HP guidelines This product is suitable for the use of recycled paper according to EN12281 2002 204 Appendix D Environmental product stewardship program ENWW Material restrictions ENWW This HP product does not contain intentionally added mercury This HP product contains a battery that might require special handling at end of life The batteries contained in or supplied by Hewlett Packard for this product include the following HP Officejet Pro X451 and X551 Series Type Lithium Manganese Dioxide Weight 3 0g Location On main board User removable Be SS el inleveren als ND Batterij niet weggooien maar X No Dit HP Product bevat een lithium manganese dioxide batterij Deze bevindt zich
116. nd then select the number of copies Save custom print settings for reuse with Windows Use a printing shortcut with Windows 1 On the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button ENWW Printer tisme HP Officejet Pro 1H i series PAS E Status Ide Find Printer Printer Type Officejet Pro 11 series PAG mea Where rhone icio Comment Page range Copes Number of copies 1 page election Pages j Colate Type page numbers page ranges 1 1 separated by commas counting start of the document or the section For Sarpa upe 1 3 5 12 or p151 p152 Print what Document 200m Prnt Al pages n range Pages per stpet 1 Scale to paper sige Scaling Print tasks Windows 85 86 3 4 Click the Printing Shortcuts tab Select one of the shortcuts and then click the OK button NOTE When you select a shortcut the corresponding settings change on the other tabs in the printer driver Create printing shortcuts 1 On the File menu in the software program click Print Chapter 8 Print hb HP Of
117. nel print a configuration page to obtain the product IP address 2 Install the software from the CD 3 Follow the on screen instructions 4 When prompted select the Wireless Connect the printer to your wireless network and internet option and then click the Next button 5 From the list of available printers select the printer that has the correct address Connect the product to a wireless network wireless models only 37 Manually connect the product to wireless network During the first 120 minutes of product setup or after resetting the product s network defaults and without a network cable attached to the product the product s wireless radio will broadcast a wireless setup network for the product The name of this network HP Setup xx product name Ey NOTE The xx in the network is name is the last two characters of the product s MAC address The product name will be either HP Officejet Pro X451 Series or HP Officejet Pro X551 Series 1 wireless enabled product connect to the setup network for the device 2 Open web browser while connected to this setup network and open the HP Embedded Web Server HP EWS using the following IP address 192 168 223 1 3 Find the Wireless Setup Wizard in the product s EWS and follow the on screen instructions to manually connect the product NOTE The product uses Automatic DHCP by default 38 Chapter 3 Connect the produc
118. nformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following website www hp com go certificates type the product number in the search field The compliance is indicated by one of the following conformity markings placed on the product For non telecommunications products and for EU harmonized telecommunications products such as Bluetooth within power class below 10mW 2 For EU non harmonized telecommunications products If applicable a 4 digit notified body number is inserted between CE and Please refer to the regulatory label provided on the product The telecommunications functionality of this product may be used in the following EU and EFTA countries Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom The telephone connector not available for all products is intended for connection to analogue telephone networks Products with wireless LAN devices Some countries may have specific obligations or special requirements about the operation of Wireless LAN network
119. ngs tat can let adjusting any of the settings on the right side Ping otus of the screen If you adjust the settings and 7 NN then select a shortcut all your adjustments are Paper sizes 8 5 x 11 inches lost General Everyday Printing Paper source Z Eme z E Save J Delete Ua ENWW Print tasks Windows 87 5 Select the print options for the new shortcut HP Pro Xen PCL 6 Printing Preferences Advanced Piriing Shortcuts Paper Quaity Finishing Color Serv A printing shortcut a collection of saved print settings that you select with single click Printing shortcuts Factory Defauts General Everyday Pirina Paper sizes 85 11 Paper source Bai Papertype Print on both sides EcoSMART Settings Pages per sheet SER a 2 pages per sheet 4 pages per sheet pages per sheet S pages per sheet Save Delete Dice bec ca Ca 6 Click the Save As button HP Officejet Pro X451dn Printer PCL 6 Printing Preferences mem Advanced Printing Shortcuts Paper Quaity Effects Finishing Color Services A printing s
120. nk cartridges are recycled properly processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills Since this cartridge is being recycled and used in new materials it will not be returned to you Thank you for being environmentally responsible NOTE Go to hitp www hp com recycle for complete recycling information and to order postage ENWW paid labels envelopes or boxes for recycling HP Officejet print supplies 201 Return and recycling instructions United States and Puerto Rico Go to www hp com recycle for complete recycling information and to order post paid labels and envelopes or boxes Please follow the applicable instructions below Multiple returns more than one cartridge 1 Package each HP Officejet ink cartridge in its original box and bag 2 Tape the boxes together using strapping or packaging tape The package can weigh up to 31 kg 70 lb 3 a single pre paid shipping label OR 1 Use your own suitable box or request a free bulk collection box from www hp com recycle or 1 800 340 2445 holds up to 31 kg 70 lb of HP Deskjet ink cartridges 2 Use single pre paid shipping label Single returns 1 Package the HP Officejet ink cartridge in its original bag and box 2 Place the shipping label on the front of the box Shipping For US and Puerto Rico HP Officejet ink cartridge recycling returns use the pre paid pr
121. nt Quality Report item to print it Follow the instructions on the page that prints This page contains four bands of color which are divided into the groups as indicated in the following illustration By examining each group you can isolate the problem to a particular ink color ENWW Solve issues with supplies 77 Section Ink cartridge 1 Black 2 Cyan 3 Magenta 4 Yellow e lf dots or streaks appear in one or more groups clean the printhead If this does not solve the problem contact HP If streaks appear in multiple color bands see if the problem still persists by performing an additional print head cleaning and then contact HP A component other than the ink cartridge is probably causing the problem 78 Chapter 7 Ink cartridges ENWW Interpret control panel messages for supplies Non HP ink cartridges installed Description No action necessary this is a notification only Recommended action Use SETUP Cartridges Description The SETUP cartridges have been removed before the product has completed initialization Recommended action Use the SETUP cartridges that came with your product for product initialization Do not use SETUP cartridges Description SETUP cartridges cannot be used after the device has been initialized Recommended action Remove and install non SETUP cartridges lt Color gt Cartridge Low Description The ink cartridge is nearing the end of its useful life Recommended ac
122. nter recycling LOTO 203 LAM 204 Material restrictions oco bees bat tevin pe 205 Disposal of waste equipment users 206 Electronic Hardware Recycling Eit etnia asset Si np 207 Chemical 208 Material Safety Data Sheet MSDS e RR 209 Fei more infor nell Onan 210 Substances Table oboe beber edt pid RO pm 211 Restriction on Hazardous Substances statement Turkey 22 2 2 212 Restriction on Hazardous Substances statement Ukraine 77 213 Restriction on Hazardous Substances statement Vietnam 2 2 222 2 225 214 Appendix E Regulatory information cccccccccscssssscccsssscceeecsssceecsscccesecssesseessceeseeeees 215 s s n RIT EE TET TET TET TO 216 Regulatory model identification number 22 00 10 0000 216 Statement 216 xii VCCI statement Japan 217 Power cord instructions ER alveo RR I RE Rat DRE eene bx EM Ra Von E 218 Power cord statement Japan 219 statement Korea nene e 220 GS statement Germany xoti rete at e eae E
123. nytime from a mobile phone laptop or any other mobile device HP ePrint works with any email capable device If you can e mail you can print to an HP ePrint enabled product For more details go to www hpeprintcenter com NOTE The product must be connected to a network and have Internet access to use HP ePrint ENWW Connect the product to a network 35 ePrint is disabled as a default setting the product Use this procedure to enable it 1 Type the product IP address into the address line of a Web browser to open the HP Embedded Web Server 2 Click the HP Web Services tab 3 Select the option to enable Web Services Connect the product to a wireless network wireless models only Before installing the product software make sure the product is not connected to the network using a ehternet cable If your wireless router does not support Wi Fi Protected Setup WPS obtain the wireless router network settings from your system administrator or complete the following tasks e Obtain the wireless network name or service set identifier SSID e Determine the security password or encryption key for the wireless network Connect the product to a wireless network using the Wireless Setup Wizard Officejet Pro X551 If your wireless router does not support WiFi Protected Setup WPS you can use this method to install the product on a wireless network 1 From the Home screen on the product control panel touc
124. od AES or TKIP is the same for the product as it is for the wireless access point such as a wireless router on networks using WPA security The product is within the range of the wireless network For most networks the product must be within 30 m 100 ft of the wireless access point wireless router Obstacles do not block the wireless signal Remove any large metal objects between the access point and the product Make sure poles walls or support columns containing metal or concrete do not separate the product and wireless access point The product is located away from electronic devices that might interfere with the wireless signal Many devices can interfere with the wireless signal including motors cordless phones security system cameras other wireless networks and some Bluetooth devices The printer driver is installed on the computer You have selected the correct printer port The computer and product connect to the same wireless network Chapter 11 Solve problems ENWW The control panel displays the message wireless feature on this product has been turned off 1 Touch the Setup 3 button and then touch the Wireless Setup menu 2 Touch the Turn Wireless On Off button and then touch the On button The product does not print after the wireless configuration completes 1 Make sure the product is turned on and in the ready state 2 sure you are connecting to the correct wireless network 3
125. oducts and digital senders This single solution allows you to remotely install monitor maintain troubleshoot and secure your printing and imaging environment ultimately increasing business productivity by helping you save time control costs and protect your investment HP Web Jetadmin updates are periodically made available to provide support for specific product features Visit www hp com go webjetadmin and click the Self Help and Documentation link to learn more about updates Product security features Security statements This product supports security standards and protocols that help secure the product protect information on your network and simplify monitoring and maintenance of the product For information about HP s secure imaging and printing solutions visit www hp com go Secureprinting The site provides links to white papers and FAQ documents about security features and may include information about additional security features that are not contained in this document Assign an administrator password in the HP Embedded Web Server The HP Embedded Web Server allows you to assign an administrator password so that unauthorized users cannot change product configuration settings in the HP Embedded Web Server When the admin password is assigned and applied you must enter the password to make any configuration changes that are done through the HP Embedded Web Server If you change an existing password you must first en
126. of the window Click the Options amp Supplies button Click the Driver tab m m Configure the installed options ENWW Change printer driver settings for Mac 51 52 Remove the printer driver from Mac operating systems You must have administrator rights to remove the software 1 2 3 4 Open System Preferences Select Print amp Sean Highlight the product Click the minus symbol to delete the print queue Chapter 5 Use the product with Mac ENWW Supported utilities for HP Embedded Web Server ENWW The product is equipped with the HP Embedded Web server which provides access to information about product and network activities Access the HP Embedded Web Server from the HP Utility Open the Printer Settings menu and then select the Additional Settings option You can also access the HP Embedded Web Server from the Safari Web browser 1 Select the page icon in the left side of the Safari toolbar 2 Click the Bonjour logo 3 In the list of printers double click this product The HP Embedded Web Server opens To access the HP Embedded Web Server from any web browser type the product s IP address in the browser s address field The HP Embedded Web Server also be accessed through the System Preferences menu Click System Preferences click Print and Scan select your product name click Options and Supplies click General and then click Show Printer Webpage Supported util
127. on Use the sliders to adjust the settings and then click OK Advanced Parting Pacec Quaity Electa Frishing Coler Senaces Heo Select the product and then click the Properties or Preferences button ENWW Print tasks Create and use printing presets with Mac Use printing presets to save the current printer driver settings for reuse Create a printing preset 1 On the File menu click the Print option Select the product from the printer list 2 3 Select the print settings that you want to save for reuse 4 Inthe Presets menu click the Save As option and type a name for the preset 5 Click the OK button Use printing presets 1 the File menu click the Print option 2 Select the product from the printer list 3 Inthe Presets menu select the printing preset NOTE To use printer driver default settings select the standard or Default Settings option Print a cover page with Mac 1 On the File menu click the Print option 2 Select the product from the printer list 3 Open the Cover Page menu and then select where to print the cover page Click either the Before Document button or the After Document button 4 Inthe Cover Page Type menu select the message that you want to print on the cover page NOTE print a blank cover page select the standard option from the Cover Page Type menu ENWW Print tasks Mac 95 Print multi
128. onnect the power cord between the product and a grounded AC outlet CAUTION prevent damage to the product use only the power cord that is provided with the product 218 Appendix E Regulatory information ENWW Power cord statement Japan SL ASA BiRI K IL d 00 Rin C Ice FH ENWW Power cord statement Japan 219 statement Korea 2121 0 2 8 BB 92 5 8 II Y34711 IAA SHOR ol a n SE USAN ASS USL 220 Appendix Regulatory information ENWW GS statement Germany Das Ger t ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert warden ENWW GS statement Germany 221 European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives e Low Voltage Directive 2006 95 EC e Directive 2004 108 EC e Ecodesign Directive 2009 125 EC where applicable CE compliance of this product is valid only if powered with the correct CE marked AC adapter provided by HP If this product has wired and or wireless telecommunications functionality it also complies with the essential requirements of the following EU Directive e R amp TTE Directive 1999 5 EC Compliance with these directives implies co
129. onnection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled or other network settings are incorrect Poor physical connection 1 2 ENWW Verify that the product is attached to the correct ethernet port using the proper cable Verify that cable connections are securely attached Solve product connectivity problems 1069 3 Look at the ethernet on the back of the product and verify that the amber activity light and the green link status light are active 4 Ifthe problem continues try a different cable or port on the network router switch or hub The computer is using the incorrect IP address for the product 1 On computer open the printer properties and click the Ports tab Verify that the current address for the product is selected The product IP address is listed on the product configuration page or through the control panel 2 If you installed the product using an HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes 3 If you installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address 4 the IP ad
130. ons 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device 224 Appendix Regulatory information ENWW N WARNING to Radio Frequency Radiation The radiated output power of this device is below the Industry Canada radio frequency exposure limits Nevertheless the device should be used in such a manner that the potential for human contact is minimized during normal operation To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits human proximity to the antennas should not be less than 20 cm 8 inches Japan statement dx 2 5851776 TONES Korean statement rhe SMA 2 ADEN 72540 UVES Taiwan statement EISE RC PETERET ERU BTR CBR SRE gt HI HT Jte T PESE ices B HEAR H gt SZ ESE Ss BIS H EA PE TL
131. ons of this EULA Use HP grants you a license to Use one copy of the HP Software Use means installing copying storing loading executing displaying or otherwise using the HP Software You may not modify the HP Software or disable any licensing or control feature of the HP Software If this Software is provided by HP for Use with an imaging or printing product for example if the Software is a printer driver firmware or add on the HP Software may only be used with such product HP Product Additional restrictions on Use may appear in the User Documentation You may not separate component parts of the HP Software for Use You do not have the right to distribute the HP Software b Copying Your right to copy means you may make archival or back up copies of the HP Software provided each copy contains all the original HP Software s proprietary notices and is used only for back up purposes 3 UPGRADES To Use HP Software provided by HP as an upgrade update or supplement collectively Upgrade you must first be licensed for the original HP Software identified by HP as eligible for the Upgrade To the extent the Upgrade supersedes the original HP Software you may no longer use such HP Software This EULA applies to each Upgrade unless HP provides other terms with the Upgrade In case of a conflict between this EULA and such other terms the other terms will prevail 186 Appendix Service and support ENWW ENWW 10 11
132. op de hoofdprintplaat Wanneer deze batterij leeg is moet deze volgens de geldende regels worden afgevoerd 1 Bus a Please recycle waste batteries California Perchlorate Material Notice Perchlorate material special handling may apply See http www dtsc ca gov hazardouswaste perchlorate This product s real time clock battery or cell battery may contain perchlorate and may require special handling when recycled or disposed of in California For recycling information you can go to www hp com recycle or contact your local authorities or the Electronics Industries Alliance www eiae org Material restrictions 205 Disposal of waste equipment users This symbol means do not dispose of your product with your other household waste Instead you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment For more information go to http www hp com recycle 206 Appendix D Environmental product stewardship program ENWW Electronic Hardware Recycling HP encourages customers to recycle used electronic hardware For more information about recycling programs go to http www hp com recycle ENWW Electronic Hardware Recycling 207 Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal re
133. or it prints slowly 167 Solve Plug and Print USB Drive printing problems X551 Series The USB Print menu does not open when you insert the USB accessory The file does not print from the USB storage device The file that you want to print is not listed in the USB Print menu The USB Print menu does not open when you insert the USB accessory 1 You might be using a USB storage device or a file system that this product does not support Save the files on a standard USB storage device that uses File Allocation Table FAT file systems The product supports FAT12 FAT16 and FAT32 USB storage accessories If another menu is already open close that menu and then reinsert the USB storage device The USB storage device might have multiple partitions Some USB storage device manufacturers install software on the accessory that creates partitions similar to a CD Reformat the USB storage device to remove the partitions or use a different USB storage device The USB storage device might require more power than the product can provide Remove the USB storage device b Turn the product off and then on Use a USB storage device that has its own power supply or that requires less power The USB storage device might not be functioning correctly a Remove the USB storage device b Turn the product off and then on Try printing from another USB storage device The file does not print from the USB storage device
134. ork Configuration Displays status for Page e Network hardware configuration e Enabled features e TCP IP and SNMP information e Network statistics e Wireless network configuration wireless models only e Usage page 6 Font list Event Log Prints a log of errors and other events during product use PCL Font List Prints a list of all installed PCL fonts PS Font List Prints a list of all installed PS fonts 126 Chapter 10 Manage and maintain ENWW Use the HP Embedded Web Server This product is equipped with an embedded Web server EWS which provides access to information about product and network activities A Web server provides an environment in which Web programs may run much in the same way that an operating system such as Windows provides an environment for programs to run on a computer The output from these programs can then be displayed by a Web browser An embedded Web server resides on a hardware device such as an HP printer or in firmware rather than as software that is loaded on a network server The advantage of an EWS is that it provides an interface to the product that anyone with a network connected product and computer can use There is no special software to install or configure but you must have a supported Web browser on the computer To gain access to the EWS type the IP address for the product in the address line of the browser NOTE For Macintosh operating systems you can
135. pacity replacement yellow ink HP 971XL CN628A cartridge Standard capacity replacement magenta 971 CN623A ink cartridge High capacity replacement magenta ink 971XL CN627A cartridge Accessibility The ink cartridge can be installed and removed by using one hand ENWW Ink cartridge information 69 Environmental features Recycle ink cartridges using the HP Planet Partners return and recycling program For more information about supplies go to www hp com go learnaboutsupplies 70 Chapter 7 Ink cartridges ENWW Supplies views Ink cartridge view Metal connector and ink nozzle Do not touch Fingerprints may cause supply error messages Dust may also cause supply error messages do not leave ink cartridges outside the product for prolonged periods of time ENWW Supplies views 71 Manage ink cartridges Correctly using storing and monitoring the ink cartridge can help ensure high quality print output Change settings for ink cartridges Print when an ink cartridge is at estimated end of life Supply related notifications are communicated on the product control panel A lt Supply gt Low message where lt Supply gt is the cartridge appears when an ink cartridge is nearing the estimated end of its useful life and a replacement cartridge should be obtained for use when needed A lt Supply gt Very Low message appears when the ink cartridge is near its estimated end of useful life lt Supply
136. per types and tray capacity Letter 8 5 x 1 lin Select the default paper size for Tray 2 main paper tray A4 297 x 210 mm For a complete list of paper sizes see Supported paper sizes Default Paper Type Sets the paper type for printing internal reports or any print job that does not specify a type Plain Paper Premium Inkjet For a complete list of paper sizes see Supported paper types and tray capacity Tray 3 Default Paper Size Letter 8 5 x 1 lin Sets the default paper size for the optional Tray 3 A4 297 x 210 mm For a complete list of paper sizes see Supported paper sizes Default Paper Type Sets the type of paper for printing internal reports or any print job that does not specify a type Plain Paper Premium Inkjet For a complete list of paper sizes see Supported paper types and tray capacity 24 Chapter 2 Control panel menus ENWW Menu Sub menu item Sub menu Sub menu Description Tray Lock Tray 1 Tray Lock is a feature that locks a fray so that the only time the printer will draw from that tray is when it is Tray 2 specifically requested This is useful when putting special paper in a tray such as letterhead If using Tray 3 n Automatically Select for the paper source and Tray 1 is locked the printer will only draw from the remaining None trays either Tray 2 or optional Tray 3 if i
137. plain letter A4 paper when you are prompted 2 From the control panel press X451 Series or touch X551 Series the Setup amp button Press or touch the Tools menu button Press or touch the Clean Ink Smear menu button P Press or touch the OK button to begin the cleaning process A page feeds through the product slowly Retain this page for further print quality evaluation Clean the printhead Printhead cleaning can help fix many print quality problems Use the following procedure to clean the printhead 1 Load plain letter or A4 paper 2 From the control panel press X451 Series or touch X551 Series the Setup button 3 Press or touch the Tools menu button 4 Press or touch the Clean Printhead menu button 5 Press or touch the OK button to begin the cleaning process A page feeds through the product slowly Retain this page for further print quality evaluation 6 Follow the steps on the steps on the control panel Use the printer driver that best meets your printing needs You might need to use a different printer driver if the printed page has unexpected lines in graphics missing text missing graphics incorrect formatting or substituted fonts 164 Chapter 11 Solve problems ENWW HP PCL 6 driver Provided as the default driver This driver is automatically installed when using the CD Recommended for all Windows environments Provides the overall best speed print quality and product featu
138. ple pages on one sheet of paper with mw m 6 On the File menu click the Print option Select the product from the Printer list Open the Layout menu From the Pages per Sheet menu select the number of pages that you want to print on each sheet 1 2 4 6 9 or 16 In the Layout Direction select the order and placement of the pages on the sheet From the Borders menu select the type of border to print around each page on the sheet Print on both sides of the page duplex printing with Mac Use automatic duplex printing 1 2 3 4 Insert enough paper into one of the trays to accommodate the print job On the File menu click the Print option Open the Layout menu From the Two Sided menu select a binding option This sets the default binding subsequent duplex jobs can be printed by simply checking the Two Sided checkbox next to the Copies field Set the color options with Mac If you are using the HP Postscript printer driver for Mac HP EasyColor technology scans all documents and automatically adjusts all photographic images with the same improved photographic results In the following example the images on the left were created without using the HP EasyColor option The images on the right show the enhancements that result from using the HP EasyColor option 96 Chapter 8 Print ENWW Bring your photos to LIFE Bring your photos to LIFE
139. problems ENWW 5 Make sure that the correct or product is selected a For printers installed without the fully featured installer 1 From the list of printers on your computer right click the name of this product click Properties and then open the Ports tab 2 Make sure the box is checked next to Virtual printer port for USB b If you installed the product using the CD installer or downloaded the fully featured installer from the HP s web site you can view or change the product IP address using the following steps i Click Start ii Click All Programs iii Click HP iv Click your product v Click Update IP Address to open a utility that reports the known previous IP address for the product and allows you to change the IP address if necessary 6 sure that your computer is working correctly If necessary restart your computer The wireless product loses communication when connected to a VPN Typically you cannot connect to VPN and other networks at the same time The network does not appear in the wireless networks list e sure the wireless router is turned on and has power e network might be hidden However you can still connect to a hidden network ENWW Solve wireless network problems 175 wireless network is not functioning 1 To verify if the network has lost communication try connecting other devices to the network 2 Test network communication by pingin
140. quirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reach 208 Appendix D Environmental product stewardship program ENWW Material Safety Data Sheet MSDS Material Safety Data Sheets MSDS for supplies containing chemical substances for example ink can be obtained by accessing the HP Web site at www hp com go msds www hp com hpinfo community environment productinfo safety ENWW Material Safety Data Sheet MSDS 209 For more information 210 To obtain information about these environmental topics Visit www hp com go environment or www hp com hpinfo globalcitizenship environment Product environmental profile sheet for this and many related HP products HP s commitment to the environment HP s environmental management system HP s end of life product return and recycling program Material Safety Data Sheets Appendix D Environmental product stewardship program ENWW Substances Table China AeA SRR AREY E br e BOR T UB ED RFI TCR E f T FRKE ZU PR PBDE FT AS 0 0 0 0 0 0 0 0 0 0 0 0 rd 0 0 0 0 0 0 SA BLISS 0 0 0 0 0 0 0 0 0 0 0 0 6 0 0 0 0 0 0 0 RRELATA A HRH se SUCH SJ T11363 2006
141. r 6 Expand the category of paper types that best describes your paper NOTE Labels are in the list of Other Type is options Presentation 96 1309 Brochure 131 1759 E Photo Cover 176 2209 7 Select the option for the type of paper you are using and click the OK button Print the first or last page on different paper with Windows 1 On the File menu in the software program click Print 100 8 Print ENWW 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab 4 Inthe Special pages area click the Print pages on different paper option and then click the Settings button ENWW Print HP Officejet Pro Pii series Status Ide p153 p8s3 Print what Document Type MP Officejet Pro 11 series PAG Vihere Prnt Al pages n range Comment Page range Copes on Number of copies 1 Current page Selection Dd D gue Type page numbers and or page ranges separated by commas counting from the E start of the document or the section For example type 1 3 5 12 or p151 p152 HP Officejet Pro X451dn Printer PCL 6 Printing Preferences Advanced Printing Shortcuts Effects Finishing
142. r remanufactured NOTE Any damage caused by a non HP print cartridge is not covered under the HP warranty and service agreements HP anticounterfeit website Go to www hp com go anticounterfeit when you install an HP print cartridge and the control panel message says the cartridge is used or counterfeit HP will help to take steps to resolve the problem Your ink cartridge might not be a genuine HP ink cartridge if you notice the following supplies status page indicates that a used or counterfeit supply is installed e are experiencing a high number of problems with the ink cartridge e cartridge does not look like it usually does for example the packaging differs from HP packaging ENWW Manage ink cartridges 73 Replacement instructions Replace the ink cartridges The product uses four colors and has a different ink cartridge for each color yellow Y cyan magenta M and black K 1 Open the ink cartridge door 2 Push the old ink cartridge inward to unlock it 74 Chapter 7 Ink cartridges ENWW 3 Grasp the edge of the old ink cartridge and then pull the cartridge straight out to remove it 4 Remove the new ink cartridge from the packaging 5 Do not touch the metal connector of the ink cartridge Fingerprints on the connector can cause print quality problems ENWW Replacement instructions 73 6 Insert the new ink cartridge into the product 7 Clos
143. r change network settings Use the embedded Web server to view or change IP configuration settings 1 Print a configuration page and locate the IP address e Ifyou are using IPv4 the IP address contains only digits It has this format e Ifyou are using the IP address is hexadecimal combination of characters and digits It has a format similar to this 32 Chapter 3 Connect the product ENWW 2 3 open the Embedded Web Server type IP address 4 into the address line of a Web browser For use the protocol established by the Web browser for entering IPv6 addresses Click the Networking tab to obtain network information You can change settings as needed Set or change the product password Use the HP Embedded Web Server to set a password or change an existing password for a product on a network so unauthorized users cannot change the product settings 1 2 3 Type the product IP address into the address line of a Web browser Click the Settings tab click Security and then click the Password Settings link NOTE password has previously been set you are prompted to type the password Type admin for User Name along with the password and then click the Apply button Type the new password in the Password box and in the Confirm Password box At the bottom of the window click the
144. r the Programs heading click Uninstall a program 2 Find and select the product from the list 3 Select the Uninstall option ENWW Remove the printer driver from Windows 45 Supported utilities for Windows e Web Jetadmin e Embedded Web Server HP ePrint e Wireless Direct 46 Chapter 4 Use the product with Windows ENWW 5 Use the product with Mac Supported operating systems and printer drivers for Mac Software for computers Priority for print settings for Mac Change printer driver settings for Mac Remove the printer driver from Mac operating systems Supported utilities for Mac Solve problems with Mac 47 Supported operating systems and printer drivers for Mac The product supports the following Mac operating systems e Mac OS X 10 6 and later NOTE See www hp com support for the latest drivers for Mac NOTE For Mac OS X 10 6 and later Intel Core Processor Macs are supported The HP Officejet software installer provides PostScript Printer Description PPD files Printer Dialog Extensions PDEs and the HP Utility for use with Mac OS X computers The HP printer PPD and PDE files in combination with the built in Apple PostScript printer drivers provide full printing functionality and access to specific HP printer features 48 Chapter 5 Use the product with Mac ENWW Software for Mac computers HP Utility for Mac Us
145. re support for most users Developed to align with the Windows Graphic Device Interface CDI for the best speed in Windows environments Might not be fully compatible with third party and custom software programs that are based on PCL 5 HP UPD PS driver Recommended for printing with Adobe software programs or with other highly graphics intensive software programs Provides support for printing from postscript emulation needs or for postscript flash font support This driver is available for download at hitp www hp com go upd HP UPD PCL 5 HP UPD PCL 6 Recommended for general office printing in Windows environments Compatible with previous PCL versions and older HP Inkjet products The best choice for printing from third party or custom software programs The best choice when operating with mixed environments which require the product to be set to PCL 5 UNIX Linux mainframe Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models Preferred when printing to multiple printer models from a mobile Windows computer This driver is available for download at hitp www hp com go upd Recommended for printing in all Windows environments Provides the overall best speed print quality and printer feature support for most users Developed to align with Windows Graphic Device Interface GDI for best speed in Windows environments May not be
146. rhead Heavy paper e Use only heavy paper that is o approved for use in inkjet printers and meets the weight specifications for this product Glossy or coated paper e Use only glossy or coated paper e that is approved for use in inkjet printers Do not use paper that is heavier than the recommended media specification for this product unless it is HP paper that has been approved for use in this product Do not use glossy or coated paper designed for use in laser products Understand paper use 57 Change the printer driver to match the paper type and size in Windows 1 On the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Paper Quality tab Select a size from the Paper size drop down list Select a paper type from the Paper type drop down list Click the OK button Do 58 Chapter 6 Paper and print media ENWW Supported paper sizes NOTE To obtain best print results select the appropriate paper size and type in your print driver before printing Table 6 1 Supported paper and print media sizes Size Dimensions Tray 1 Tray 2 Tray 3 Automatic duplex printing Letter 216 x 279 mm 8 5 x 11 inches v vd 4 Oficio 8 5 x 8 5 x 13 inches Y Oficio 216 x 340 mm 216x340 mm v v v Legal 216 x 356 mm 8 5 x 14 inches Y d v AA 210 x 297 mm 8 3x 11 7 inches v v v v Executive
147. rint on both sides duplex with Windaws ttt nte ro ante brennt eta 90 Print multiple pages per sheet with Windows 91 Select page orientation with Windows 93 Set Advanced color options with Windows 2 22 22090 00 94 Prilit 11S 95 Create and use printing presets with Mac 2 2 9 95 Print a cover page with A UR ODORE 95 Print multiple pages on one sheet of paper with 2 2 2 2 2 2 96 Print on both sides of the page duplex printing with 96 Set the color options with Mac 96 QUEM 98 Cat print GN EF pi 98 Print colored text as black grayscale with Windows 222 2 2 02 98 ENWW vii Print on special paper or labels with Windows 2 2 99 Print the first or last page on different paper with Windows 100 Scale a document to fit page size with Windows 0 000 0 103 Add a watermark to a document with Windows 022 2 2 2090 070 77 4 104 Create a booklet with Windows 105 Additional print tasks Mac OS A PE
148. rtcuts Paper Qualty Effects Finishing Color Services Color Options Print in Grayscale E Black Ink a DHP EasyColor Color Themes RGB color rca About Click the Ink Settings button Windows expand the Advanced menu and then use the slider to make the following adjustments Dry Time e Saturation e Black Ink Spread NOTE Changing color settings manually can impact output HP recommends that only color graphics experts change these settings Improve print quality 159 Settings S Dry Time 0 0 Long Saturation 9 2 1 0 1 2 Black Ink Spread Least Less Default Reset NOTE Changing color settings manually can impact output HP recommends that only color graphics experts change these settings 6 Click OK so save your adjustments and close the window or click Reset to return the settings to the factory defaults Windows 7 Click the Print in Grayscale option Windows or Print Color as Gray Mac to print a color document in black and shades of gray Use this option to print color documents for photocopying or faxing You can also use this option to print draft copies or to save color cartridge life de HP Officejet Pro X451dn Printer PCL 6 Printing Preferences Advanced Printing Shortcuts Paper Quaity Effects Finishing Color
149. ry these solutions 1 2 3 Open the product and remove any jammed sheets of paper Load the tray with the correct size of paper for your job Make sure the paper guides in the tray are adjusted correctly for the size of paper Align the guides with the paper size markings in the bottom of the tray Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually through Tray 1 the multi purpose tray on the left side of the product Load paper and continue The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray try these solutions 1 Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Make sure all paper in the tray is the same type and size Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return less paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Align the guides
150. s Table C 1 Physical specifications Product Height HP Officejet Pro 451 Series 380 mm 15 0 inches Depth 399 mm 15 7 inches Width 513 mm 20 2 inches Weight With supplies 23 7 kg 50 0 Ib Without supplies 16 7 kg 16 8 Ib HP Officejet Pro X551 Series 414 mm 16 3 inches 399 mm 15 7 inches 513 mm 20 2 inches With supplies 23 7 kg 50 0 Ib Without supplies 16 7 kg 16 8 Ib Power consumption electrical specifications and acoustic emissions CAUTION Power requirements are based on the country region where the product is sold Do not convert operating voltages This will damage the product and any such damage is not covered under the HP limited warranty and service agreements Acoustic emissions Table C 2 Acoustic emission levels Operation LwAd mono B LwAd color B Notes Print 6 9 6 8 Copy 7 1 6 9 ADF models Scan 6 9 6 7 ADF models HP recommends that the machine be located in a room in which no employee has his her regular work station 192 Appendix Product specifications ENWW Environmental specifications Table C 3 Environmental specifications Operating Transporting Temperature 15 to 30 C 40 to 60 C 59 to 86 F 40 to 140 F Relative humidity 20 to 80 90 or less non condensing Altitude 010 3048 m 0 to 10 000 ft Tilt IMPORTANT This printer is designed be used on a level surface Operating
151. s such as indoor use only or restrictions of the channels available Please make sure that the country settings of the wireless network are correct France 222 Appendix Regulatory information ENWW For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This product be used indoors for the entire 2400 MHz to 2483 5 MHz frequency band channels 1 to 13 For outdoor use only the 2400 MHz to 2454 MHz frequency band channels 1 to 7 may be used For the latest requirements see www arcep fr The point of contact for regulatory matters is Hewlett Packard GmbH Dept MS Herrenberger Strasse 140 71034 Boeblingen GERMANY ENWW European Union Regulatory Notice 223 Additional statements for wireless products FCC compliance statement United States Exposure to radio frequency radiation CAUTION The radiated output power of this device is far below the FCC radio frequency exposure limits Nevertheless the device shall be used in such a manner that the potential for human contact during normal operation is minimized In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 in during normal operation Notice to users in the US and Canada A CAUTION When using IEEE 802 11 wireless LAN this product is restricted to indoor use due to its operation in the 5 15 to 5 25 GHz freq
152. s to the printer Turn on your computer s Wi Fi capability From your computer search for and connect to the Wireless Direct name for your printer such as HP Setup xx Officejet Pro 551 From your computer configure the printer software to print over Wireless Direct Select Windows Start button gt All Programs gt gt HP Officejet Pro X551 Series Printer Setup amp Software b Select Connect New Printer iy IMPORTANT Do not select Convert a USB connected printer to wireless When the Connection Options software screen is shown select Wireless d When the list of detected printers is shown select your HP printer and then finish installing When you want to print over Wireless Direct select your printer labeled Network from the Windows Printers group in the software application that you are using NOTE There are will be two instances of your printer in the Printers group so be sure to select the printer named HP Officejet Pro X551 Series Network 114 Chapter 8 Print ENWW Plug and Print USB Drive printing For Officejet Pro X551 Series printers This product features printing from a USB flash drive so you can quickly print files without sending them from a computer The product accepts standard USB storage accessories in the USB ports on the front and back of the product You can print the following types of files e PDF e e e 1 Insert the
153. sing generic printer drivers can cause delays clearing jobs from the print queue 5 From the list of printers on your computer right click the name of this product click Properties and open the Ports tab e If you are using a network cable to connect to the network make sure the printer name listed on the Ports tab matches the product name on the product configuration page o If you are using a USB cable and are connecting to a wireless network make sure the box is checked next to Virtual printer port for USB 6 f you are using a personal firewall system on the computer it might be blocking communication with the product Try temporarily disabling the firewall to see if it is the source of the problem 7 f your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs 166 Chapter 11 Solve problems ENWW product prints slowly If the product prints but it seems slow try the following solutions 1 sure the computer meets the minimum specifications for this product For a list of specifications go to this Web site http www hp com go support 2 If the paper type setting is not correct for the type of paper you are using change the setting to the correct paper type 3 If your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs ENWW The product does not print
154. stom 89 paper type changing 157 paper types changing 58 selecting 89 paper ordering 182 paper special printing Windows 99 PCL drivers 40 universal 42 PCL font list 28 PCL6 font list 28 physical specifications 192 Plug and Print USB Drive printing 115 portrait orientation selecting Windows 93 ports locating 7 8 power consumption 192 presets Mac 95 print cartridges door release locating 5 6 recycling 73 201 print job canceling 98 107 canceling with Windows 98 print media supported 59 print quality improving 157 improving Windows 88 print quality page interpreting 77 162 printing 77 162 printer driver configuring wireless network 37 printer drivers choosing 164 printer drivers Mac changing settings 51 settings 95 printer drivers Windows changing settings 43 settings 84 supported 40 printing from USB storage accessories 115 settings Mac 95 settings Windows 84 printing on both sides settings Windows 90 priority settings 43 50 problem solving no response 166 slow response 167 product model comparison 1 serial number locating 9 product overview 2 PS Emulation drivers 40 PS font list 28 R recycling 4 201 HP printing supplies returns and environmental program 202 recycling supplies 73 removing Mac software 52 removing Windows software 45 reports eventlog 126 network configuration page 126 PCL font list 126 printer status report 126 PS font list 126
155. sure that the wireless network is working correctly the control panel touch the Setup 5 button and then touch the Network menu item b Select the Print Wireless Network Test item to test the wireless network The product prints report with the results 4 sure that the correct port or product is selected a For printers installed without the fully featured installer 1 From the list of printers on your computer right click the name of this product click Properties and then open the Ports tab 2 sure the box is checked next to Virtual printer port for USB b If you installed the product using the CD installer or downloaded the fully featured installer from the HP s web site you can view or change the product IP address using the following steps i Click Start ii Click All Programs iii Click HP iv Click your product v Click Update IP Address to open a utility that reports the known previous IP address for the product and allows you to change the IP address if necessary 5 Make sure that your computer is working correctly If necessary restart your computer ENWW Solve wireless network problems 173 product does not print and the computer has a third party firewall installed 1 2 Update the firewall with the most recent update available from the manufacturer If programs request firewall access when you install the product or try to print make sure you allow
156. t Print page borders Page order Right then Down Orientatior Portrait Landscape Rotate by 180 degrees Additional print tasks Windows 105 4 5 106 Select the Print both sides check box In the Booklet layout drop down list click the Left binding or Right binding option The Pages per sheet option automatically changes to 2 pages per sheet Chapter 8 Print te HP Officejet Pro X451dn Printer PCL 6 Printing Preferences Advanced Printing Shortcuts Paper Quaity Effects Finishing Color Services Document Ontions V Print on both sides E Fip pages up Booklet layout Of X Pages per sheet 1 page per sheet Print page borders Right then Down Orientation Portrait Landscape Rotate by 180 degrees cmm de HP Officejet Pro X451dn Printer PCL 6 Printing Preferences Advanced Printing Shortcuts Paper Qualty Effects Finishing C Document Options Print on both sides Fit page Right then Down Orientation Portrait Landscape Rotate by 180 degrees ENWW Additional print tasks Mac OS Cancel a print job with Mac 1 If the print job is currently printing cancel it by touching the Printing fil
157. t Click Devices and Printers Right click the product driver icon and then select Printer properties Click the Ports tab and then click Configure Port Verify the IP address and then click OK or Cancel If the IP Addresses are not the same delete the driver and reinstall the driver using the correct IP address Click Start Click All Programs Click HP Click your product Click Update IP Address to open a utility that reports the known previous IP address for the product and allows you to change the IP address if necessary 178 Chapter 11 Solve problems ENWW Solve product software problems with Mac printer driver is not listed in the Print amp Fax list e product name does not appear in the product list in the Print amp Fax list e printer driver does not automatically set up the selected product in the Print amp Fax list e A print job was not sent to the product that you wanted e When connected with a USB cable the product does not appear in the Print amp Fax list after the driver is selected e You are using a generic printer driver when using a USB connection The printer driver is not listed in the Print amp Fax list 1 Make sure that the product GZ file is in the following hard drive folder Library Printers PPDs Contents Resources If necessary reinstall the software 2 If the GZ file is in the folder the PPD file might be corrupt
158. t ENWW 4 Use the product with Windows ENWW Supported operating systems and printer drivers for Windows Select the correct printer driver for Windows Change print job settings for Windows Remove the printer driver from Windows Supported utilities for Windows 39 Supported operating systems and printer drivers for Windows The product supports the following Windows operating systems Recommended software installation Print drivers only e Windows XP 32 bit Service Pack 2 or higher e Windows 2003 Server 32 bit Service Pack 3 e Windows Vista 32 bit and 64 bit e Windows 2008 Server e Windows 7 32 bit and 64 bit e Windows 2008 Server R2 e Windows 8 32 bit and 64 bit NOTE Windows Server install support is available through the Enterprise command line install method only The product supports the following Windows printer drivers e HP PCL 6 this is the default printer driver and is included on the CD e Universal Print Driver for Windows Postscript Universal Print Driver for PCL 5 e Universal Print Driver for PCL 6 The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons checkboxes and drop down lists that are in the printer driver NOTE For downloads of and more information about the HP UPD Postscript PCL 5 and PCL 6 drivers see www hp com go upd Select the correct printer driver for Windows
159. t if necessary 2 Reconfigure the network settings if necessary ENWW Solve product connectivity problems 171 Solve wireless network problems Wireless connectivity checklist The control panel displays the message The wireless feature on this product has been turned off The product does not print after the wireless configuration completes The product does not print and the computer has a third party firewall installed The wireless connection does not work after moving the wireless router or product Cannot connect more computers to the wireless product The wireless product loses communication when connected to a VPN The network does not appear in the wireless networks list The wireless network is not functioning Wireless connectivity checklist 172 The product and the wireless router are turned on and have power Also make sure the wireless radio in the product is turned on The service set identifier SSID is correct Print a configuration page to determine the SSID If you are not sure the SSID is correct run the wireless setup again With secured networks make sure the security information is correct If the security information is incorrect run the wireless setup again If the wireless network is working correctly try accessing other computers on the wireless network If the network has Internet access try connecting to the Internet over another wireless connection The encryption meth
160. t is installed Printing can still be done from the locked tray but the source must be specified Tray 1 lock may be overridden under certain conditions Duplex On Bind on Long Selects whether to turn duplexing on or off If on select Edge to have the page indented on the long edge or short edge of the paper for binding Bind on Short Edge Off Ink Low Warning Automatic Determines when the Low Ink warning message Level appears on the control panel Choose Custom to select Custom a cartridge color and ink level value from 1 99 Power Handling Standby 5 Minutes Determines when to put the product in Standby mode 10 Minutes 15 Minutes 30 Minutes 1 Hour Sleep After 15 Minutes Determines when to put the product to sleep after it has Standby been put into Standby mode 30 Minutes 1 Hour 2 Hours Auto Power Off Never Sets the product to power down after a specific amount HP Officejet Pro X451 Series 2 hours after Standby 4 hours after Standby 8 hours after Standby 12 hours after Standby of time ENWW Schedule On Off Schedule On Schedule Off Schedules a time to automatically turn the product on or off Setup Menu 25 26 Menu Sub menu item Sub menu Sub menu Description Print Settings Personality Automatic Sets the printer language By default the product automatically selects which language to use PCL5 Only PCL6 Only PS Only Copies Sets the number of copi
161. tall the software for a wireless product currently on the network 37 Manually connect the product to a wireless 38 4 Use the product with WIndows 39 Supported operating systems and printer drivers Windows 02 2 2 40 Select the correct printer driver tor Windows 40 HP Universal Print Driver A2 43 antes mona 43 Change the settings for all print jobs until the software program is closed 43 Change the default settings for all print jobs sss 43 Change the product configuration settings 44 Remove the printer driver from Windows 22 22 2 45 Supported utilities for Windows sic EER 46 5 Use the product with 47 Supported operating systems and printer drivers for 48 Software for Mac computers 49 HP Utility for WAGE m 49 Priority for print settings for ucciso tans rostra ra MUR orit E EROS dia td aM ia varia nate EH RUN ent 50 Change printer driver settings for Mac ssssssssssssesee ener nnns 51 Change the settings
162. tcuts Paper Quaity Effects Finishing Color Services Color Options V Print in Grayscale HP EasyColor Color Themes RGB color Defaut amp RGB x UJ About 8 Click the OK button Windows 120 Chapter 9 Color ENWW Use the EasyColor option If you are using the HP PCL 6 printer driver for Windows the HP EasyColor technology automatically improves mixed content documents that are printed from Microsoft Office programs This technology scans documents and automatically adjusts photographic images in JPEG or PNG format HP EasyColor technology enhances the entire image one time rather than dividing it into several pieces which results in improved color consistency sharper details and faster printing If you are using the HP Postscript printer driver for Mac HP EasyColor technology scans all documents and automatically adjusts all photographic images with the same improved photographic results In the following example the images on the left were created without using the HP EasyColor option The images on the right show the enhancements that result from using the HP EasyColor option Bring your photos to LIFE Bring your photos to LIFE LA powered hp EasyColor and the UPD powered by hp EasyColor and the UPD The HP EasyColor option is enabled by default in both the HP PCL 6 printer driver and the HP Mac Postscript printer driver
163. ter that password You can also remove the password by entering the existing password and then deleting the assigned password Control Panel Lock The HP Embedded Web Server allows the ability to lock certain features on the product s control panel to prevent unauthorized use Once the control panel lock is enabled certain control panel configuration features cannot be changed from the control panel The control panel lock setting itself can also be 130 Chapter 10 Manage and maintain ENWW secured This is accomplished setting the HP Embedded Web Server administrator password Once the HP Embedded Web Server administrator password is set the admin password must be entered when accessing the control panel lock enable disable setting Disable unused protocols and services ENWW The HP Embedded Web Server allows the ability to disable unused protocols and services These protocol and services settings can also be protected from being changed by setting the EWS admin password These protocols and services include the following e IPv4 and IPv6 disable enable To operate properly on a TCP IP network the product must be configured with valid TCP IP network configuration settings such as an IP address that is valid for your network This product supports two versions of this protocol version 4 IPv4 and version 6 4 and can be enabled disable individually or simultaneously enabled e Bonjour disable enable Bonjo
164. the File menu in the software program click Print 2 Select the product and then click the Properties or Preferences button HP Officejet Pro 11 series POLS Staus Ide Type HP Officejet Pro 441 series PCL6 Where Th Comment Page range Copies Number of copies 1 D Currgnt page Selection Type page numbers and or page ranges seperated by commas counting from the start of the document or the section For 1 3 5 12 or p151 042 Print what Document 1 Punt Al pages in range Pages sheet 1 ENWW Additional print tasks Windows 103 3 Click the Effects tab E Advanced Firing Shots Papa Gua eo nishing Calor Services Resizing Options Actual size Print document on eg gt of actual size UJ emn 4 Select the Print document option m then select a size from the drop down list Advanced Printing Shortcuts Paper Qualiy Effects Finishing Color Services Resizing Options Actual size Print document on Legal of actual size 100 Watermarks none z Ed About 1 Add watermark to a document with Windows 1 On the File menu in the software program click Print Sel
165. the printer when not level could result in inaccurate printer messaging about the amount of ink remaining in cartridges Values are subject to change ENWW Environmental specifications 193 194 Appendix Product specifications ENWW Environmental product stewardship ENWW program Protecting the environment Ozone production Power consumption Paper use Plastics HP Officejet print supplies Return and recycling instructions Paper Material restrictions Disposal of waste equipment by users Electronic Hardware Recycling Chemical substances Material Safety Data Sheet MSDS For more information Substances Table China Restriction on Hazardous Substances statement Turkey Restriction on Hazardous Substances statement Ukraine Restriction on Hazardous Substances statement Vietnam 195 Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment 196 Appendix D Environmental product stewardship program ENWW Ozone production This product generates no appreciable ozone gas ENWW Ozone production 197 Power consumption Power usage drops significantly while in Ready or Sleep mode which saves natural resources and saves money without affecting the high performance of this product Hew
166. the programs to run Temporarily turn off the firewall and then install the wireless product on the computer Enable the firewall when you have completed the wireless installation The wireless connection does not work after moving the wireless router or product Make sure that the router or product connects to the same network that your computer connects to 1 2 From the control panel touch the Setup 5 button and then touch the Print Reports menu Select the Network Configuration Page item to print the report Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for your computer If the SSIDs are not the same the devices are not connecting to the same network Reconfigure the wireless setup for your product Cannot connect more computers to the wireless product 1 Make sure that the other computers are within the wireless range and that no obstacles block the signal For most networks the wireless range is within 30 m 100 ft of the wireless access point Make sure the product is turned on and in the ready state Turn off any third party firewalls on your computer Make sure that the wireless network is working correctly product control panel touch the Setup button and then touch the Network menu b Touch the Print Wireless Test Report item to test the wireless network The product prints a report with the results 174 Chapter 11 Solve
167. tion Printing can continue but consider having a replacement supply on hand lt Color gt Cartridge Very Low Description The ink cartridge is near the end of its useful life Recommended action Have a replacement ink cartridge on hand ENWW Solve issues with supplies 79 Counterfeit or used lt color gt cartridge installed Description The original HP ink in this cartridge has been depleted Recommended action Click OK to continue printing or replace with genuine HP cartridge Genuine HP supply installed Description A genuine HP supply was installed Recommended action No action necessary Incompatible lt color gt Description You have installed an ink cartridge that is intended for use in a different HP product model The product will NOT function with this print cartridge installed Recommended action Install the correct ink cartridge for this product Install color cartridge Description This message can appear during the initial set up of the product and may also appear after the initial set up of the product has been completed If this message appears during initial setup it means one of the color cartridges is not installed with the door closed The product will not print if a cartridge is missing If this message appears after the initial set up of the product it means that the cartridge is missing or is installed but damaged Recommended action Install or replace the indicated color cartridge
168. to the factory default values ENWW Setup Menu 27 Print Reports menu Use the Print Reports menu to print reports that provide information about the product Menu item Sub menu item Description Printer Status Report Prints current product information cartridge status and other product information Print Quality Report Prints a quality test that will help you diagnose minor print issues Usage Page Shows a count of all paper sizes that have passed through the product lists whether they were monochrome or color simplex or duplex and reports the page count This report is useful for reconciling contractual billing statements Network Configuration Page Prints useful information about the product s wired or wireless network connection Event Log Prints list of errors and intermittent failures designed help you troubleshoot problems PCL Font List Prints a list of all the PCL fonts that are installed PCL6 Font List Prints a list of all the PCL6 fonts that are installed PS Font List Prints a list of all the PS fonts that are installed 28 Chapter 2 Control panel menus ENWW 3 Connect the product e Connect the product using a USB cable e Connect the product to a network e Connect the product to a wireless network wireless models only ENWW 27 Connect the product using a USB cable This product supports a USB 2 0 connection Use an A to B type USB cable HP recommends
169. ts ENWW Ethernet port Product views 7 8 Interface ports Ethernet port USB Device port accepts a USB cable from a PC alternative to Network and Wireless connections USB Host port accepts USB storage devices for Plug and Print Officejet Pro 551 only Chapter 1 Product basics ENWW Serial number and model number location Open the ink cartridge door to view the serial number and product model number label COA UNAM ANAW ANOA W Product views Control panel layout X451 Series 1 Display screen area 2 2 Help button provides access to the product help system o 3 Wireless button provides a number of menu items to view and adjust network settings on wireless models 4 HP ePrint button provides quick access to HP Web Services features including HP ePrint HP ePrint is tool that prints documents by using any e mail enabled device to send them to the product s e mail address 5 x Cancel button cancels the current job or exits the current screen NOTE This button illuminates only when the current screen can use this feature 6 Back button returns to previous screen NOTE This button illuminates only when the current screen can use this feature 7 fa Home button provides quick access to the Home screen This button only illuminates only when the current screen can use this feature 10 Chapter 1 Product basics ENW
170. u click the Print option 2 Open the Watermarks menu 3 Check the Watermark box to print a semi transparent message ENWW Additional print tasks Mac OS X 107 4 From the Watermarks menu select whether to print the watermark all pages or on the first page only 5 From the Text menu select one of the standard messages or select the Custom option and type a new message in the box 6 Select options for the remaining settings 108 Chapter 8 Print ENWW Use HP Use HP ePrint to print documents by sending them as an e mail attachment to the product s e mail address from any e mail enabled device NOTE The product must be connected to a wired or wireless network and have Internet access to use HP ePrint 1 use HP ePrint you must first enable HP Web Services From the Home screen on the product control panel press X451 Series or touch X551 Series the Web Services 3 button b Press or touch the Enable Web Services button 2 From the HP Web Services menu touch the Display E Mail Address button to display the product s e mail address on the control panel 3 Use the HP ePrint Center Web site to define security settings and to configure default print settings for all HP ePrint jobs sent to this product d Goto www hpeprintcenter com b Click Sign In and enter your HP ePrintCenter credentials or sign up for a new account Select your product from the list or click Add
171. ue PIN which you must type into the wireless router s setup screen Establishing the wireless connection can take a few minutes NOTE If this method is not successful try using the Wireless Setup Wizard on the product control panel or try using the USB cable connection method Connect the product to a wireless network using a USB cable Officejet Pro X451 only If your wireless router does not support WiFi Protected Setup WPS use this method to set up the product on a wireless network Using a USB cable to transfer settings makes setting up a wireless connection easier After the setup is complete you can disconnect the USB cable and use the wireless connection 1 Insert the software CD into the computer CD tray 2 Follow the on screen instructions When prompted select the Wireless Connect the printer to your wireless network and internet option Connect the USB cable to the product when prompted CAUTION not connect the USB cable until the installation program prompts you 3 When the installation is complete print a configuration page to make sure that the product has an SSID name 4 When installation is complete disconnect the USB cable Install the software for a wireless product currently on the network ENWW If the product already has an IP address on a wireless network and you want to install product software on a computer complete the following steps 1 the product control pa
172. uency range The FCC Industry Canada requires this product to be used indoors for the frequency range of 5 15 GHz to 5 25 GHz to reduce the potential for harmful interference to co channel mobile satellite systems High power radar is allocated as the primary user of the 5 25 to 5 35 GHz and 5 65 to 5 85 GHz bands These radar stations can cause interference with and or damage to this device Australia statement This device incorporates a radio transmitting wireless device For protection against radio transmission exposure it is recommended that this device be operated no less than 20 cm from the head neck or body Brazil ANATEL statement Este equipamento opera em car ter secund rio isto n o tem direito prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Res ANTEL 282 2001 Canadian statements Under Industry Canada regulations this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users the antenna type and its gain should be so chosen that the equivalent isotropically radiated power e i r p is not more than that necessary for successful communication This device complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditi
173. uge See estimated ink levels ink cartridge part numbers and estimated printable pages remaining for each cartridge e Ink Settings Change the threshold at which the printer provides the Low on Ink notification Reports e Usage Report View the number of pages processed for printing scanning copying and faxing e Printer Reports Print various reports e Event Log View logged events such as firmware errors Utilities e Bookmarking Bookmark pages in the HP EWS e Print Quality Toolbox Run maintenance tools to improve the print quality of your printouts e Asset Tracking Assign an asset number location to this device Backup and Restore e Backup Create a password encrypted file that stores the printer s settings e Restore Restore the printer s settings using a backup file created by the HP EWS Job Management e Job Monitor Monitor or cancel jobs currently active or pending in the printer Use the HP Embedded Web Server 129 Printer Restart e Power Cycle Allows you to turn off and restart the printer Settings Tab Set and maintain various options on your product including power management date and time security printing and paper settings email alerts default copy settings restore factory defaults and firewall settings Use HP Web Jetadmin software HP Web Jetadmin is an award winning industry leading tool for efficiently managing a wide variety of networked HP devices including printers multifunction pr
174. ular ink color 162 Chapter 11 Solve problems ENWW Section Ink cartridge Magenta 4 Yellow e If dots or streaks appear one or more groups clean the printhead If this does not solve the problem contact HP e Ifstreaks appear in multiple color bands see if the problem still persists by performing an additional print head cleaning and then contact HP A component other than the ink cartridge is probably causing the problem Inspect the ink cartridge for damage 1 Remove the ink cartridge from the product and verify that there is no debris in the cartridge path 2 Examine the metal connector of the ink cartridge CAUTION Do not touch the metal connector on the edge of the cartridge Fingerprints on metal connector can cause print quality problems 3 f you see any scratches or other damage on the metal connector replace the ink cartridge 4 Ifthe metal connector does not appear to be damaged push the cartridge gently back into its slot until it locks in place Print a few pages to see if the problem has resolved ENWW Improve print quality 163 Clean ink smears Print a cleaning page to remove dust and excess ink from the printhead and paper path if you are having any of the following problems e Specks of ink are on the printed pages e Ink is smearing on the printed pages e Repeated marks occur on the printed pages Use the following procedure to clean ink smears 1 Load
175. ur services are typically used on small networks for IP address and name resolution where conventional a DNS server is not used The Bonjour service can be enabled or disabled SNMP disable enable SNMP Simple Network Management Protocol is used by network management applications for product management This product supports the SNMPv1 protocol on IP networks This product allows the ability to enable disable SNMPv1 e WINS disable enable If you have a Dynamic Host Configuration Protocol DHCP service on your network the product automatically obtains its IP address from that server and registers its name with any RFC 1001 and 1002 compliant dynamic name services as long as the Windows Internet Name Service WINS server IP address has been specified The WINS server IP address configuration can be enable or disabled If enabled then the primary and secondary WINS server can be specified SLP disable enable Service Location Protocol SLP is an Internet standard network protocol that provides a framework to allow network applications to discover the existence location and configuration of networked services in enterprise networks This protocol can be enabled or disabled e LPD disable enable Line Printer Daemon LPD refers to the protocol and programs associated with line printer spooling services that may be installed on various TCP IP systems LPD can be enabled or disabled disable enable Link Local Multicast
176. uter select print and then confirm to print your document Connect and print from a WiFi capable computer over Wireless Direct only 1 Setup your printer but do not install the HP printer software 2 Turn on your printer s Wireless Direct connection e Press X451 Series or touch X551 Series the Setup amp button from the control panel e the Network menu Open the Wireless Direct menu e Select On to enable Wireless Direct connections or select On With Security to enable secure Wireless Direct connections to the printer 3 Turn on your computer s Wi Fi capability ENWW Connect the printer with HP Wireless Direct 113 From your computer search for and connect to the Wireless Direct name your printer such as HP Setup xx Officejet Pro 551 Install the HP printer software e When the Connection Options software screen is shown select Wireless e When the list of detected printers is shown select your HP printer and then finish installing Change from printing over USB to a Wireless Direct connection Follow these steps after setting up your printer with a USB connection 1 Turn on your printer s Wireless Direct connection e Press X451 Series or touch X551 Series the Setup amp x button from the control panel Open the Network menu e Open the Wireless Direct menu Select On to enable Wireless Direct connections or select On With Security to enable secure Wireless Direct connection
177. vices Color Options Print in Grayscale Blac Ink Settings 7 HP EasyColor Color Themes RGB color Default sRGB Photo sRGB Photo Adobe RGB 1998 Vivid SRGB None About Bee Cancel e Default SRGB This theme sets the product to print RGB data in raw device mode When using this theme manage color in the software program or in the operating system for correct rendering e Vivid The product increases the color saturation in the midtones Use this theme when printing business graphics e Photo The product interprets RGB color as if it were printed as a photograph using a digital mini lab The product renders deeper more saturated colors differently than with the Default sRBG theme Use this theme when printing photos e Photo Adobe RGB 1998 Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB Turn off color management in the software program when using this theme e None No color theme is used 118 Chapter 9 Color ENWW Change the color options Change the color options settings for the current print job from the color tab of the printer driver 1 On the File menu in the software program click the Print item 2 Click Properties or Preferences Windows 3 Click the Color tab Windows or Color Options tab Mac 4 Clear the HP EasyColor check box eb HP Officejet Pro XAS1dn
178. vironments which require the product to be set to PCL 5 UNIX Linux mainframe e Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models e Preferred when printing to multiple printer models from a mobile Windows computer HP UPD PCL 6 This print driver is e Recommended for printing in all Windows environments available for download from www hp com go upd e Provides the overall best speed print quality and printer feature support for most users e Developed to align with Windows Graphic Device Interface CDI for best speed in Windows environments e not be fully compatible with third party and custom solutions based on PCL5 Select the correct printer driver for Windows 41 HP Universal Print Driver UPD The HP Universal Print Driver UPD for Windows is a single driver that gives you instant access to virtually any HP Officejet product from any location without downloading separate drivers It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs It is a powerful solution that performs consistently over time The HP UPD communicates directly with each HP product gathers configuration information and then customizes the user interface to show the product s unique available features It automatically enables features that are available for the product such as two sided printing so you do not need
179. vity problems Solve wireless network problems Solve product software problems with Windows Solve product software problems with Mac 139 Customer support 140 Get telephone support free during your warranty period for your country region Have the product name serial number date of purchase and problem description ready Country region phone numbers are on the flyer that was in the box with your product or at www hp com support Get 24 hour Internet product support and troubleshooting and download drivers and software and electronic information http www hp com go support Get support for products used with a Macintosh computer www hp com go macosx Download software utilities drivers and electronic information http www hp com go support Order additional HP service or maintenance agreements www hp com go carepack Register your product Chapter 11 Solve problems www register hp com ENWW Problem solving checklist Follow these steps when trying to solve a problem with the product Step 1 Check that the product power is on e Step 2 Check the control panel for error messages e Step 3 Test print functionality e Step 4 Try sending a print job from a computer e Step 5 Test the Plug and Print USB Drive printing functionality X551 Series e Factors that affect product performance Step 1 Check that the product pow
180. with the top edge toward the e Heavy Envelope NOTE Tray 3 does not product Labels support envelope printing Capacity can vary depending on paper weight and thickness and environmental conditions ENWW Supported paper types and tray capacity 63 Load paper trays Load Tray 1 multi purpose tray on left side of the product 1 Open Tray 1 2 Pull out the extension tray 3 Extend the paper guides fullyand then load the paper stack into Tray 1 Adjust the paper guides to the size of the paper NOTE Place the paper into Tray 1 with the side to be printed on face down and top of page toward the front of the tray 64 Chapter 6 Paper and print media ENWW Load Tray 2 or optional Tray 3 1 Pull the tray out of the product 2 Slide open the paper length and width guides 3 Place the paper in the tray and make sure that it is flat at all four corners Slide the side paper width guides so that they align with the paper size marking in the bottom ai the tray Slide the front paper length guide so that it pushes the stack of paper against the back of the tray NOTE Place the paper into the tray with the side to be printed on face up ENWW Load paper trays 65 4 Push down the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray 5 Slide the tray into the product 66 Chapter 6 Paper and print media ENWW Configure trays By default the pro
181. x 6 inches 5 8 127 x 203 mm 5 x 8 inches 6 105 x 148 5 mm 4 13 x 5 83 Y inches Postcard inches v Double 148 x 200 mm 5 8 x 7 9 Japan inches Postcard Rotated Table 6 4 Supported photo media Size Dimensions Tray 1 Tray 2 Tray 3 Automatic duplex printing 4 6 102 x 152 mm 4 x 6 inches Y 60 Chapter 6 Paper and print media ENWW Table 6 4 Supported photo media continued Size Dimensions Tray 1 Tray 2 Tray 3 Automatic duplex printing 10 15 100 150 3 9 5 9 v inches L 89 x 127 mm 3 5 x 5 inches 5 7 127 x 178 mm 5 x 7 inches T d Media 5 x 7 no tabs Photo Media Letter amp A4 v vi v Japanese 100 x 148 mm 3 9 x 5 8 Y Postcard inches Custom Minimum 3 to 5 inches Width 3 to 8 5 Width 4 to 8 5 Width 4 to 8 5 inches inches inches Maximum 8 5 to 14 inches Length 5 14 Length 8 27 to Length 8 27 to inches 11 7 inches 14 inches Table 6 5 Other supported media Size Dimensions Tray 1 Tray 2 Tray 3 Automatic duplex printing Labels Letter Y ff and 4 ENWW Supported paper sizes 61 Supported paper types and tray capacity Table 6 6 Tray 1 multi purpose on left side of the product Paper type Every day Weight Unspecified and Plain HP EcoSMART Lite light 60 749 Intermediate 85 95g Mid Weight 96 110g Heavy 111 130g HP Premium Presentation Matte 120g
182. y page set up a wireless network connection and access advanced network settings NOTE The wireless network feature is only available on select models NOTE When you are connected to a wireless network this icon changes to a set of signal strength bars 3 Eco Settings eCO button provides a list of options to help reduce energy and paper consumption 4 Supplies AAAA button provides information about supplies status From the supplies summary screen you can print the Supplies Status page 5 Setup button provides list of available fax reports and settings 6 Plug and Print button provides access to the Plug and Print USB Drive printing feature no computer is required 14 Chapter 1 Product basics ENWW 7 Status display When the product is idle this area of the control panel displays the time and date and allows for access to the time and date settings by touching this area When the product is processing a job job status information replaces the time and date display 8 Apps button provides access to the Apps menu to print directly from select Web applications ENWW Product views 15 Control panel help system The product has a built in Help system that explains how to use each screen To open the Help system touch the Help button in the upper right corner of the screen For screens that contain settings for individual tasks the Help opens to a topic that explains the options for that task
183. y statement e End User license Agreement e OpenSSL e Customer support 183 Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Officejet Pro X451dn X451dw X551dw 1 year HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use

HP Officejet Pro X451 and X551 user guide

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