SoundBrick 500 Installation & Operation Manual - Nel
Contents
1. SoundBrick 500 10 11 2007 Step 3 Load the tape Messages load into the SoundBrick 500 from a cassette tape supplied by your messaging provider Turn the power switch on and press the tape eject button The motorized tape drawer on the right side of the unit opens like a CD ROM drive on a computer Place the tape into the drawer by gently sliding it under the retaining clip audio side facing front then momentarily push the drawer or press the eject button again to close the drawer The SoundBrick detects the presence of the tape and begins the load process automatically While waiting for the load to begin the load light on the front panel flashes slowly The unit rewinds the tape and plays a preview of approximately 10 seconds of the tape through the internal speaker then pauses for 5 seconds This pause provides an opportunity to eject the tape and cancel the load After the pause the tape rewinds again and message loading begins NOTE Never eject the tape while it is loading During tape load the load light display the progress Load Light Indication Slow flash No tape in machine or rewinding tape Fast flash Searching tape for audio On no flash Loading message now Table 4 Load Light Indications Tape Load At the end of message loading the tape rewinds and message play begins automatically indicated by a solid play lamp IMPORTANT NOTE Once the SoundBrick is loaded and playing the tape2. in monitor speaker switch SN X X Each SoundBrick is built to exacting quality standards using state of the art SMT surface mount assembly for outstanding reliability and years of dependable service To get the best possible performance from your SoundBrick please take the time to read this manual and fully familiarize yourself with how the SoundBrick works before you begin installation Use the space below to record information about the SoundBrick and about your messaging provider You will need this information should you require assistance installing or configuring the unit and when you need a new audio program Dealer name Contact person Phone Address Serial number 11 digits Memory circle one 4 Min 8 Min 16 Min 32 Min SoundBrick 500 3 11 2007 SYSTEM OVERVIEW Front Panel The monitor speaker tape drawer eject button and indicator lights are located on the front panel Main JUUUUUVUU VUUUU VUUUU VUUUU VUUUU VUUUL power A ight oundBrick 2 Model 500 Monitor speaker Eject button Play Pi load and status lights PLAY m LOAD m STATUS m Digital Message Repeater Made in the USA Figure 1 Front Panel Diagram Main power light When lit indicates the power supply is connected and plugged into an AC outlet and the power switch is on Monitor speaker A built in speaker useful for previewing the tape while downloa
3. installing or operating the SoundBrick 500 refer to the table below to help find a solution If you are unable to solve the problem yourself contact your dealer for further assistance Problem or Indication No message plays Possible cause and solution Adjust output level knob Re load tape Check amplifier or speakers Tape load error play load lights flashing alternately Tape is worn out or not prepared to guidelines obtain another tape from your messaging provider Power interruption occurred during loading Possible interference from strong electromagnetic field i e computer monitor or fluorescent lights relocate unit away from source of interference Tape drawer won t open If the drawer doesn t open when you press the eject button press eject again Tape stuck in deck or deck is eating tapes Never eject tape during download Follow proper tape load procedure To remove stuck tape Turn power off wait 10 seconds turn power on Wait for deck to disengage play head before ejecting Doesn t trigger Check trigger wiring Check option switch 1 setting No power main power light is off Check the power switch should be on Check power pack for correct DC output voltage amp current Check power outlet to make sure it is not controlled by a switch SoundBrick 500 Table 5 Troubleshooting 15 11 2007 QUICK INSTALL I
4. NSTRUCTIONS 12VDC power supply included 1 8 mini plug trigger cable optional Sew kK 1 xR gt TOMAS L S Trigger _ I Connect to trigger hardware Speaker C0 s mono RCA cable included S Output 7 KO Apm Connect to phone system s Output 82 MOH port Output Level For more detailed instructions read the inside of the manual 1 Consult message length table on page 7 if needed Set option DIP switches ene play switch 1 off continuous play MOH on trigger play enable Bandwidth switches 2 3 see table 3 page 8 Note A switch is on when it is pointing towards the switch numbers and off when it is pointing away from the switch numbers 2 Connect the power supply and phone system as shown above Connect optional trigger cable if applicable 3 Turn the power switch on Press the eject button on front of the SoundBrick to open the motorized tape drawer Insert the cassette into the tape drawer by gently sliding it underneath the retaining clip audio side facing front then momentarily push the drawer or press the eject button again to close the drawer 4 A 10 second preview of the tape is played through the internal speaker This can only be heard if the speaker is on The tape then rewinds and begins to load into memory automatically After tape load message playback begins automatically SoundBrick 500 16 11 2007
5. SoundBrick Model 500 INSTALLATION AND OPERATION MANUAL Quick install instructions on back cover Please leave this manual with the unit at all times Important warranty information enclosed SoundBrick 500 11 2007 TABLE OF CONTENTS What is the SoundBrick 200 i vocaciees eee 3 SY SION OV Tela 4 FROME Paneler eein aoaaa Ea eean T EEA oar eens AEAEE TOEA 4 COMMS GUC EA mee aE ENESE AAEE AE EN Hd LL 6 Tape Preparation Instructions eee eee eee e 7 Message Length Table eenma E E E E SRE 7 nstallati Meee ee e A a E TH 8 Step 1 Set the option Switches eee eee eee eee 8 Continuous or Trigger Play Switch 1 sese eee eee e 8 Bandwidth Switehes 2 9 aene E 9 c daeh 9 Speaker CHG Swit arriera e aaee E AEE Aan 9 Step 2 COnne coms eiae aaa Ae T ES 9 Step 3 Load the tape eee 11 Step 4 Adjust Volume see 11 Message Uae sele a ser a da T R 12 Soia LOTOU BE A E 12 External TJO E e a renee ARR a a aa Sa eE EE a 12 Wall Mounting Instruccions sss sese eee eee eee ect aa ee 12 Tro bleshooting Lirras e E chears teas renee nied salons a nein 15 Q ick Install IMSthUGHONS oieri e e ero A Sheet nena ed oaks 16 LIST OF FIGURES Figure 1 Front Panel Diagram sese snes d Figure 2 Side Panel Diagram sss sees sees 6 Figure 3 Option Select SWitCMes oases cides ssivcccahasascivcotssadesiddedpdes deqcipaniacdeeeezaarens 8 Figure 4 Installation Diagram sss eee eee eee eee eee 10 LIST OF TABLES Table 1 Pl
6. a trade off between audio quality and recording time The higher the audio quality the less the storage time The minutes of memory equipped on your unit 4 8 16 or 32 is printed on the serial number label on the bottom of the unit and assumes a bandwidth 3 5KHz The 7 0KHz setting provides better audio quality but reduces the amount of recording time by one half i e a 16 minute unit can only store 8 minutes of audio Similarly the 7 0E KHz setting provides even better audio quality than the 7 0KHz setting but also reduces the amount of audio storage in this case an additional 25 over the 7 0KHz setting See the message memory table on page 7 for audio storage times for different memory and bandwidth configurations Speaker On Off Switch This switch turns the internal speaker on switch on and off switch off Note the speaker s volume cannot be adjusted The output level knob only adjusts the level of the output signal provided to the phone system not the volume of the internal speaker Step 2 Connections Locate the SoundBrick 500 within 6 feet of a 110VAC outlet The unit is designed to be placed on a flat level surface or securely mounted on a wall Be sure to leave clearance for connections and adjustments IMPORTANT NOTE Devices that emit strong electromagnetic fields such as computer monitors and fluorescent lights may interfere with message loading so locate the unit at least a few feet away or farther if neces
7. al environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la Class A prescrites dans le R glement sur le brouillage radio lectrique dict par le ministere des Communications du Canada Limited Warranty TERMS Nel Tech warrants to the original purchaser Buyer that the Product sold is free from defects in material and workmanship at the time of purchase The warranty extends five 5 years from the date of original purchase and covers parts and labor Buyer must provide written notice to Nel Tech within the warranty period of any defective part or conditions If the defect is not the result of improper use service maintenance or installation and if the equipment has not been otherwise damaged or modified after shipment Nel Tech or its authorized representative shall either replace o
8. ay Light Load Light Indications ccccceceeeeeeensseeeeeeeeeeeeeeeeaes 5 Table 2 Message Length sese sees eee eee eee 7 Table 3 Option Select Switches eee eee 8 Table 4 Load Light Indications Tape Load cccceeeeeeeeeeesseeseeeeeeeeeeeees 11 Table 5 Troubleshooting esse eee eee eee eee eee eee ee 15 SoundBrick 500 2 11 2007 WHAT IS THE SOUNDBRICK 500 The sSoundBrick Model 500 iS a solid state digital audio recording and playback device designed to provide a continuous loop audio source for telephone message on hold and other single message applications The message on hold audio program loads into the SoundBrick s digital memory automatically from your pre recorded cassette tape and is automatically reloaded after power outages In addition to the standard continuous play mode the SoundBrick 500 can also offer message play only when remotely activated by connecting devices such as buttons switches or motion sensors to the optional 1 8 mini plug trigger cable The SoundBrick 500 is the most versatile digital player of its kind with a list of features that includes User selectable 3 5KHz 7 0KHz and 7 0E KHz bandwidth 4 8 16 or 32 minutes of messages Internal motorized CD style tape drawer Continuous or triggered message play Modern plastic case design User friendly controls and indicators Wall mountable Separate 8Q and 1KQ RCA output jacks Built in 2 watt amplifier Built
9. ding and listening to the audio output being provided to the telephone system s message on hold port Note that the speaker s volume is not adjustable Eject button Opens and closes the motorized tape drawer for tape loading and removal Momentarily pushing the motorized tape drawer will also result in a closure SoundBrick 500 4 11 2007 Play Load and Status lights Play and Load lights These lights together indicate the current status of the unit Play Light Load Light Indication Table 1 Play Light Load Light Indications Status light Not used This light is always off SoundBrick 500 5 11 2007 Connections Panel The left side panel is where the connectors are for external equipment including the power supply the phone system that receives the SoundBrick s output and the optional external trigger cable Also located here are the volume level control the main power switch the internal speaker switch and the option select DIP switches 12V DC Power supply connector 12VDC 500mA center pin positive Power Power switch DIP Switches ar Ar a S A E 3 option select DIP switches used to set S continuous or trigger mode and bandwidth Orssw Izh cons TOWARDS urt Trigger Connector for the 1 8 mini plug trigger cable optional part for remote message activation Internal speaker switch Speaker oo A Output 1KQ RCA connectors for audio output Separate 8Q and 1KQ outputs pr
10. e 4Min 8Min 16Min 32Min Bandwidth paie 3 5 KHz 69 KBps 7 0E KHz Table 2 Message Length SoundBrick 500 7 11 2007 INSTALLATION Step 1 Set the option switches Set the option select DIP switches to match your requirements for play mode bandwidth and speaker on off off K Ia i Figure 3 Option Select Switches This example is for illustrative purposes only Your actual switch settings will vary A switch is ON when it is pointing TOWARDS the switch numbers The switch is OFF when it is pointed AWAY FROM the switch numbers In the picture shown above switch 1 is off and switch 2 is on Switch Option Possible Values On Trigger play enable 1 Message play Off Continuous play MOH 2 Off 3 Off 3 5KHz 34KBps 2 3 Bandwidth 2 On 3 Off 7 0KHz 69KBps 2 Off 3 On 7 0E KHz 92KBps 4 Factory Test Not Used Table 3 Option Select Switches IMPORTANT NOTE Changes to the bandwidth setting do not take effect until power is recycled and the tape reloaded Continuous or Trigger Play Switch 1 For most applications including message on hold message play should be set to continuous switch off If the switch is on the message will play continuously until the external trigger is plugged in Momentarily activating the trigger will play the message once SoundBrick 500 8 11 2007 Bandwidth Switches 2 3 Sets the fidelity of audio messages There is
11. es When a trigger is detected the loaded message plays once in its entirety While the message is playing any other triggers are ignored until the message is over Only then can the trigger be activated again SoundBrick 500 12 11 2007 WALL MOUNTING INSTRUCTIONS Using the screw holes on the back plate as a guide secure two screws into the wall where you want to mount the unit Then hang the unit on the screws Consider the weight of the SoundBrick when choosing a mounting wall Make sure the wall s construction is sufficiently strong to support the weight of the unit securely Make sure both screws are driven into studs or other sturdy supports not just into plain drywall SoundBrick Model 500 esl J les es L es To mount in this orientation the distance between the centerpoints of the mounting screws should be 3 11 32 PLAY LOAD STATUS Digital Message Repeater Made in the USA To mount in this orientation the distance between the centerpoints of the mounting screws should be 5 3 8 je in the USA H o G L D Digital Message Repeater Made i SoundBrick 500 13 11 2007 FCC Notice WARNING This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference when this equipment is operated in a commerci
12. ge in transit freight prepaid and insured for replacement value A return authorization number assigned by Nel Tech must be clearly marked on the outside of the shipping container Proof of purchase must accompany shipment Items delivered to Nel Tech without a return authorization clearly marked on the outside of the shipping container and or without proof of purchase will be refused Please contact Nel Tech at the address and phone number below to receive a return authorization number and to arrange for the repair or replacement of a flawed part covered by this warranty Please indicate the Product s serial number in all correspondence an authorization number will not be issued in the absence of a serial number Nel Tech Labs Inc 4 Ash Street Extension Derry NH 03038 Phone 603 425 1096 Copyright Notice This manual Copyright 1984 2008 by Nel Tech Labs Inc All rights reserved No part of it may be copied photocopied reproduced translated or reduced to any electronic medium or machine readable form without Nel Tech s prior written consent Information contained herein is subject to change without prior notification Nel Tech Labs Inc provides this manual without warranty of any kind express or implied This user s manual may contain technical and or typographical errors SoundBrick is a registered trademark of Nel Tech Labs Inc Printed in the U S A SoundBrick 500 14 11 2007 TROUBLESHOOTING If you have trouble
13. is not required unless a power failure occurs Removing the tape does not affect message play However if you do remove the tape and later insert another one even if it is the same tape the SoundBrick erases its memory and starts the loading process automatically We recommend leaving the tape in to allow automatic message reload in the event of a power outage Step 4 Adjust Volume After installation and loading is complete call into the company s phone system and ask to be placed on hold While listening to the on hold message adjust the output level knob on the left side panel as needed SoundBrick 500 11 11 2007 MESSAGE PLAY OPERATION The SoundBrick 500 plays the loaded audio message continuously or only when externally triggered depending on the position of option select switch 1 Continuous Play The loaded message plays continuously When the end of the message is reached it plays again from the beginning in a digital endless loop External Trigger The external trigger function lets you activate message play remotely by using the optional 1 8 mini plug trigger cable available from your messaging provider Electrically the trigger signal is optically coupled providing isolation static protection and long wiring runs of up to 1500 feet One end of the trigger cable plugs into the SoundBrick s connections panel the other end consists of two wires Message play is triggered by momentarily shorting the two wir
14. ovided for impedance Output 82 matching Output Level Output level adjustment knob Figure 2 Side Panel Diagram SoundBrick 500 6 11 2007 TAPE PREPARATION INSTRUCTIONS To get the best audio reproduction it is essential to start with a high quality recording In order to load into memory properly your audio tape program must conform to the following guidelines exactly Use only normal bias Type tapes not exceeding 90 minutes in capacity Do not use high bias chrome or metal tapes Do not use DOLBY or any other noise reduction system Record your production in 2 channel mono The audio level should average OdB while peaking no hotter than 6dB Start the recording no later than 20 seconds from the beginning of the tape The message cannot have embedded passages averaging less than 25dB for longer than 5 seconds because the unit interprets this as silence signifying the end of the load 7 There should be at least 5 seconds of silence at the end of the message to signify the end of the message 8 There should be at least 10 seconds of tape left after the last message ROD 0l MESSAGE LENGTH TABLE Message length is determined by the memory size of your unit and the bandwidth sample rate setting Higher bandwidth settings provide better audio quality but also reduce the total message length Refer to the following table to find your maximum message length Memory Size 2 Sampl
15. r repair the defective Product at Nel Tech s option No credit shall be allowed for work performed by Buyer or unauthorized parties Out of warranty repairs will be invoiced at the current Nel Tech hourly rate plus the cost of parts shipping and handling IN THE EVENT THAT THE PRODUCT SERIAL NUMBER IS MISSING OR HAS BEEN TAMPERED WITH IN ANY WAY THE FOREGOING WARRANTY IS VOID AND WITHOUT EFFECT AND NEL TECH SHALL HAVE NO LIABILITY WHATSOEVER ON ACCOUNT OF DEFECTS TO SUCH PRODUCT LIMITATIONS EXCEPT AS STATED ABOVE THERE ARE NO WARRANTIES EXPRESS OR IMPLIED THAT EXTEND BEYOND THE SPECIFICATIONS FOR THE PRODUCT NEL TECH EXPRESSLY DISCLAIMS ANY WARRANTY EXPRESS OR IMPLIED THAT EQUIPMENT SOLD HEREUNDER IS OF MERCHANTIABLE QUALITY OR THAT IT CAN BE USED OR IS FIT FOR ANY PARTICULAR PURPOSE BUYER PURCHASES AND ACCEPTS EQUIPMENT SOLELY ON THE BASIS OF THE WARRANTY HEREINABOVE EXPRESSED UNDER NO CIRCUMSTANCES SHALL NEL TECH BE LIABLE BY VIRTUE OF THIS WARRANTY OR OTHERWISE FOR ANY SPECIAL INDIRECT SECONDARY OR CONSEQUENTIAL DAMAGES TO ANY ERSS OR PROPERTY ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT REPAIRING OR REPLACING PRODUCT Buyer may obtain the repair or replacement of any eligible part or equipment covered under this warranty through Nel Tech only Buyer is responsible for all shipping and handling charges in connection with the performance of this warranty Products returned to Nel Tech must be securely packaged to prevent dama
16. sary from such devices To help protect against power surges and other electrical problems the use of a quality surge suppressor strip which is different from a standard multi outlet power strip is strongly recommended Damage caused by power surges lightning or other electrical problems are not covered under warranty SoundBrick 500 9 11 2007 12VDC power supply included 19 pG L On Power Off DIP Switches G17 Vap Br orty a pkey UDH T R H Trigger H TIA L Connect to trigger hardware 1 8 mini plug trigger cable optional Speaker a R mono RCA cable included Output 1K92 uns A mm FE L Connect to phone Output 82 system s MOH Output Level port Figure 4 Installation Diagram Connection Instructions 1 Turn the power switch OFF Plug the included power supply into a surge protected 110VAC outlet and the 12VDC jack on the SoundBrick 500 Only use the power supply provided with the unit 12VDC 500mA center pin positive Many power supplies look alike but provide different output Using the wrong one will void your warranty and may damage the unit 2 Connect either the 8Q or 1KQ audio output jack to the phone system s MOH port using a mono RCA to RCA cable included If the sound system does not have an RCA style input an adapter may be required not included 3 Connect the optional 1 8 mini plug trigger cable to the trigger jack if you are using this feature
Download Pdf Manuals
Related Search