ARUP Connect™ Login Manual
Contents
1. AR JP ARUP Connect Login User Manual October 2015 ARUP Connect Login Table of Contents ARUP Cnr El 1 Piest ya LOD i ecese N B N gt P gt Y Y S 8Z8N N ZN J JMNSNSNNNB NPP gt 8 gt SBoBBNSOBZB2 EJN IEI Iu NSBE NE TEEEEEEE A IE D EE E A 3 Er BA hc e E E E E E EE E EE 3 Set Up Security QUeStlOTS keke keke eee ek ke kake keke k k k KA KEK KEKE KA kek KK KK KA 3 Incorrect User Name or Password Ne 4 111 s w N R 5 SWOT 0 Request Password ReSet 4 0 System TS 0 Ne 7 How to Subscribe to ARUP Connect Ne 7 Discontinued Support Internet Explorer 7 and Firefox Ah keke 8 Register for ARUP Connect ee 9 Register for Secure File Transfer oo 12 ARUP Connect Login User Manual Copyright 2011 ARUP Laboratories 500 Chipeta Way Salt Lake City Utah 84108 September 2015 Ver 7 5 ALL RIGHTS RESERVED ARUP Connect Login ARUP Connect Login To log in to ARUP Connect you must be a subscribed user with a valid username and password See the How to Subscribe to ARUP Connect section for instructions on signing up for this service Access ARUP Connect in one of the following ways and then enter your username and password e Select ARUP Connect Login from ARUP s home page e Click the link in an e mail notification you receive informing you tha2. Register for ARUP Connect services Register for Secure File Transfer The Register for ARUP Connect form is displayed Connect Help Register for an ARUP Connect administrator account Username no Already Have an Account Username can contain Log into ARUP Connect A Z a Z 0 9 Need Help Period hyphen underscore comma space lt First Name Last Name Not sure what to do Contact your local ARUP Connect administrator or ARUP client services 800 522 2787 and apostrophe Phone Email Confirm Email I Yes agree to the ARUP Connect Administrator Use Agreement N E KZR Note the options at the right If you already have an ARUP Connect account click the link to log into your account If you need assistance contact your ARUP Connect administrator or ARUP client services To proceed with registration complete the form as instructed below NOTE A blue information box tells you the characters you can use for a Username A Z a z 0 9 and symbols period hyphen underscore comma space ARUP Connect Login and apostrophe No other characters may be used in the username Click the x in the upper right corner of the information box to close it If you need to review the available characters again pause your cursor over the information icon to re open the information box Close the box again to return to entering your informati
3. you will see an option to submit your request directly to that administrator who can set you up as a user e Register for Secure File Transfer This option is most often for use by non client entities such as a public health organization If you require a document containing PHI from ARUP and you are not an ARUP Connect user or client you can click on the Register for Secure File Transfer link at the Connect login window to create a secure file access account with ARUP You will enter a user name and password and you will need to provide your user name to your contact person at ARUP who will then arrange to have the file posted to the secure site for your retrieval Note that documents containing PHI cannot be sent by email but may be provided only via ARUP s secure web location ARUP Connect Login Discontinued Support Internet Explorer 7 and Firefox As of October 31 2014 ARUP Laboratories will no longer support Internet Explorer 7 or Firefox for use with ARUP Connect For more information and a list of supported browsers visit www aruplab com browser ARUP Connect Login Register for ARUP Connect This function is for use by individuals who wish to be set up as an administrator for their client ID on ARUP Connect Non administrator users should contact their current administrator to request access to ARUP Connect services Select the Register for ARUP Connect services option at the login window Need an Account p
4. for a Username A Z a z 0 9 and symbols period hyphen underscore comma space and apostrophe No other characters may be used in the username Click the x in the upper right corner of the information box to close it If you need to review the available characters again pause your cursor over the information icon to te open the information box Close the box again to return to entering your information Help Sign up for Secure File Transfer To receive protected health information from ARUP create a secure file transfer account a2 Already Have an Account Authorized ARUP personnel will then notify you via email when files are available le Log into Secure File Transfer Username exampleuser LastName Smith Phone 555 555 5555 Email smithm email com Valid email Confirm Email smithm email com Emails match Strong Password Eight or more characters Atleast one UPPERCASE letter At least one lowercase letter Atleast one number 0 9 Atleast one symbol or punctuation Password ef Strong password Confirm Password ef Passwords match Please provide answers to two of the following security questions Security Question 1 what is the name of your favorite childhood friend Security Answer 1 Linda Security Question 2 what school did you attend for sixth grade Security Answer2 Lincoln a KI User Name Enter a user name of your choice
5. questions you set up here Select the security questions you wish to use and enter your personal responses to each Select questions to which only you would be likely to know the answers but which will be easy for you to answer when needed Security Question 1 Choose your first security question from the drop down list Security Answer 1 Enter your answer to the first security question ARUP Connect Login Security Question 2 Choose your second security question from the drop down list Security Answer 2 Enter your answer to the second security question After entering the necessary information into all fields at this window click Update Questions The security questions are saved Incorrect User Name or Password When logging in your user name and password must be entered exactly The passwotd is case sensitive and you must enter upper or lower case letters where appropriate If you enter either the user name or password incorrectly the message below is displayed Get Connected x Your temane f password is Passord Forget your pasword At this message you can do either of the following e Enter the correct user name and password e If you have forgotten your password click the Forgot your password link If you enter your password incorrectly three times you will receive notification informing you that your account is about to be locked with the message below Your account is about
6. to be locked Please enter a valid username and A password or select the Forgot Your Password link to reset your password Follow the instructions on the prompt to avoid locking your account If you do accidently lock your account contact your Administrator to have your account unlocked and password reset ARUP Connect Login Forgotten Password When you click Forgot your password from the login screen you will see the following message Get Connected Fira ante you Sear amd click YOu will be eked your security queshons By succes siul anserering these you will able EKS K your pas seond Username 3 916 5 7 Enter your user name and click Continue Your personal security questions are displayed These are the questions you selected previously Get Connected Heto staal please answer thee foliceing security questions M reset YOu pispa Vehat is the of your favorite childhood friend Whai 51754 did you liye on in third grade Enter your answers to each of the security questions and then click Answer The answers you enter now must match the answers you entered with you set up these questions If you answer the questions correctly the Change Password window is displayed and you will be required to enter a new password If you do not remember the answers to your security questions contact your Administrator to have your passwotd reset You will be given a tem
7. 2 2787 Email ampleuser email com 2992 Valid email 2465 Confirm Email 2 5 56 258131 60 1 2991 Emails match v F Yes agree to the ARUP Connect Administrator Use Agreement Administrator Agreement Click the link to read the ARUP Connect Administrator Use Agreement If you agree with the terms check the check box next to Yes 1 agree to the ARUP Connect Administrator Use Agreement When you are ready to submit the information click the Submit button If you do not wish to register at this time click Cancel When you click Submit if the client ID you entered does not already have an administrator you will see the following confirmation message to let you know you can expect an email within 24 to 48 hours with instructions and a link to the ARUP Connect website Your request has been successfully submitted You will receive an email confirmation within 24 to 48 hours with instructions and a link to the ARUP Connect website 11 ARUP Connect Login Register for Secure File Transfer This Secure File Transfer option is only for those who are not clients of ARUP and who need to receive documents containing PHI from ARUP ARUP clients should not use this form but should sign up for ARUP Connect instead Once you complete this form provide your user name to your contact at ARUP Documents containing PHI may then be posted to ARUP s secure Web site for you You will receive e mail n
8. You will be required to enter this user name every time you log in to download files First Name Enter your real first name Last Name Enter your real last name Phone Enter the phone number where ARUP can contact you if needed Email Enter the email address where you can receive notifications when files are available for you to view 13 ARUP Connect Login Password Enter a password of your choice The password must be a strong passwotd at least eight characters in length must contain both upper and lower case letters and at least one number and one symbol If you fail to enter a strong password a message is displayed and you will have to re enter the new password j Password is not strong When you have entered an acceptable password the system confirms you have entered a strong password Strang password Confirm Password Enter the new password again You must enter the password exactly the same as in the previous field A message is displayed to tell you either that the passwords you entered matched or did not If they did not match enter the correct new password again Passwords do not match Select the security questions you wish to use and enter your personal responses to each Select questions to which only you would be likely to know the answers but which will be easy for you to answer when needed Security Question 1 Choose your first security question from the drop down list Secur
9. e Incorrect User Name or Password e Forgotten Password e Request Reset Password e Change Password e System Timeout ARUP Connect Login First Time Login The first time you log in using your new user name you will use a temporary password supplied to you by your administrator Upon entering the temporary password you will be prompted to enter and confirm a new password of your choice No one including your administrator will know the new password that you enter Note that temporary passwords are good for one use only Enter a new password and set up your personal security questions as instructed below You will need to remember the information you enter here Enter Password 1 Inthe Current Password field enter your temporary password 2 Inthe New Password field enter the new password Passwords must meet the requirements that display in the Password Requirements area As you meet the requirements the updates to Password requirements Eight or more characters At least one UPPERCASE letter af Atleast one lowercase letter Atleast one number 0 9 Atleast one symbol or punctuation Passwords match 3 Inthe Confirm Password field enter the new password again You must enter the password exactly the same 4 Click Update Password Set Up Security Questions If you forget your password in the future you will be able to reset your password by cotrectly entering answers to security
10. imeout message window enter your username and password when you wish to log in again He Get Connected System Timeout Tour actum has timed out Please log in to connue working Forgol your pan award ARUP Connect Login Inactive Account If a user does not log into their ARUP Connect account for 6 months they will receive the following email message Your ARUP Connect account has not been accessed for six months To maintain access to your account please log in within the next seven days ot your account will be deactivated https www atruplab com ii login jsp If you receive this email click on the link in the email and log in to prevent your account from being inactivated If you do not log in to Connect your account will be locked and you will need to contact your administrator to have it reactivated How to Subscribe to ARUP Connect The following options allow you to request an ARUP Connect account 8 Connect Get Connected Help Training Need an Account Register for ARUP Connect services Username Register for Secure File Transfer Password Login Forgot your password e Register for ARUP Connect services This option allows you to register a username and password and request access to ARUP Connect If no administrator exists for your client ID you can request to be designated the administrator If your client ID already has an administrator
11. ity Answer 1 Enter your answer to the first security question Security Question 2 Choose your second security question from the drop down list Security Answer 2 Enter your answer to the second security question After you have entered the required information click Submit to save Remember the user name and password you enter here as well as your answers to the security questions 14
12. on Enter client ID s below You will become the administrator of any clientthat does not already have an administrator assigned Enter client ID s below You will become the administrator of any Client ID client that does not already have s an administrator assigned 2996 sin i 2992 2998 2993 2992 thy 2991 Client ID Enter your ARUP Client ID or multiple clients 1135 when applicable The window initially displays fields for two client IDs You must enter at least one If you need to enter more than two click the plus symbol to expand the available fields and continue entering until you have entered all client IDs for which you wish to be assigned as an administrator Username Enter a username that you will use when logging in to ARUP Connect First Name Enter your first name Last Name Enter your last name Phone Enter your work phone number Email Enter your work email address Confirm Email Enter your work email address again to confirm it was typed correctly 10 ARUP Connect Login Register for an ARUP Connect administrator account Username anickname Already Have an Account Enter client ID s below You will become the Log into ARUP Connect administrator of any client that does not already have an administrator assigned j Need Help Last Name Person Not sure what to do Contact your Client ID local ARUP Connect administrator Phone 555 555 5555 pe or ARUP client services 800 52
13. otifications whenever documents are posted there The e mail message will provide a link directly to your files You will be required to enter yout user name and password to retrieve the file s At the ARUP Connect login window select Register for Secure File Transfer Need an Account z Register for ARUP Connect services Register for Secure File Transfer ka The Sign up for Secure File Transfer window is displayed Help Sign up for Secure File Transfer To receive protected health information from ARUP create a secure file transfer account s2 Already Have an Account Authorized ARUP personnel will then notify you via email when files are available lo 2 Log into Secure File Transfer Username Username can contain A Z a z First Name 0 9 Last Name Period hyphen underscore comma space and apostrophe Phone Email Confirm Email Strong Password Eight or more characters Atleast one UPPERCASE letter At least one lowercase letter At least one number 0 9 Atleast one symbol or punctuation Password Confirm Password Please provide answers to two of the following security questions Security Question 1 Security Answer 1 Security Question 2 Security Answer 2 12 ARUP Connect Login Complete the Sign Up Form as instructed below NOTE A blue information box tells you the characters you can use
14. porary one time use password that will allow you to log in and then enter a new password ARUP Connect Login Password Has Expired Your password will expire every 90 days When the expiration date is near the system will prompt you to enter a new password Upon the expiration date if you have not already changed your password you will be required to do so before you can log in Click Change Now when you are ready to change your password The password window is displayed Enter the new password as described previously Password has Expired Your 55 0 1 had You will nol be able lo access ARUP Connect senices your password is changed Request Password Reset If you do not remember your password or the answers to your security questions contact your Administrator to have your password reset You will be given a temporary one time use password that will allow you to log in and then enter a new password and security questions System Timeout When you are finished using any feature of ARUP Connect you should click Log Out on the menu This ensures that other users do not access features using your user name and password While you are logged in to ARUP Connect the system detects when no activity is occurring After a specified period of time of inactivity you will be automatically logged out and will be required to log in again before you can continue working in the system At the t
15. t files are available for you to view At the login window enter your user name and password and press Enter or click Login AR JP Connect Help Training Get Connected Username example Need an Account Register for ARUP Connect services Register for Secure File Transfer Password Login Forgot your password ARUP Laboratories ARUP Consutt ARUP Scientific Resource ARUP CHILDx ARUP Blood Services www aruplab com www arupconsult com www arup utah edu www CHILDx org www utahblood org 2014 ARUP Laboratories All rights reserved Disclaimer and Privacy Policy Back to Top When you successfully log in the ARUP Connect home page is displayed Here you can select from the menu bar to access the services available to you Should you need assistance in using this site or if you need to request access to other services contact your system administrator by selecting menu option Account Administration and then selecting Connect Administrator There you will find contact information for the administrator who manages your subscription Logged in as DavidS Logout Connect Order Management Reports Services Billing Account Administration Laboratory Test Directory ARUP Connect Login If you encounter a problem when trying to log in see the applicable topic below for assistance e First Time Login e Enter Password e Enter Security Questions e Password Expired
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