User manual
Contents
1. System Requirements For 32 bit Windows Operating Systems Microsoft Windows 7 Windows Vista Windows XP Service Pack 2 Windows Server 2003 Windows 2000 Service Pack 3 and higher Internet Explorer 6 0 and higher 64 MB RAM or higher Recommended 0 MB free hard disk space for the installed program 20 MB or more recommended for local caching Administrator privileges to install and use the application For x64 bit Windows Operating Systems Microsoft Windows 7 Windows Vista Windows XP Service Pack 2 Windows Server 2003 Internet Explorer 6 0 and higher 256 MB RAM or higher Recommended 10 MB free hard disk space for the installed program 20 MB or more recommended for local caching Administrator privileges to install and use the application Copyright O Pro Softnet Corporation All Rights Reserved 27 User Manual Prior Functionalities Applies to Users who have registered for an IBackup account prior to 10 August 2011 There are significant changes to the underlying architecture of IBackup accounts starting 10 August 2011 The current feature set is described on the regular IBackup website This page describes the significant aspects of the earlier architecture and is still valid for users who have registered for an IBackup account prior to 10 August 2011 Encryption Secure data transfer using 128 bit SSL technology and optional 256 bit proprietary encryption on storage Intelligent2. Flush Cache Clears the IBackup Drive cache completely The application automatically flushes the cache contents each time you log into the application Settings Click this button to change the settings on your IBackup Drive application Note You can access the above options by clicking Settings on the Login screen About Displays information about the application like product version number and the release date Send Report Lets you report any technical issues that you may face while using the IBackup Drive application Seealso Copyright Pro Softnet Corporation All Rights Reserved 12 User Manual Help Lets you access the Help Guide Exit Logs you out from the IBackup Drive application IBackup Drive Monitor To access the IBackup Drive Monitor right click IBackup Drive tray icon and select Show Monitor o iBackup Drive R D 2 Flush Cache Refresh Copy Stop Transfer The latest 20 log entries are shown here Please click on the View Log button to view the entire log file User Log Details mjohn_world has logged in Information 11 20 2008 11 Fetched the directory contents of users mj Information 11 20 2008 11 Fetched the directory contents of users mj Information 11 20 2008 11 Fetched the directory contents of users my Information 11 20 2008 11 Fetched the directory contents of users mj Information 11 20 2008 11 Following are the different options prese
3. We Favorites IBackup A k BE Desktop Desktop Documents Pictures Jp Downloads Open Y Recent Places Get Folder Size View Trash Wa Lbranes Cut Copy E Computer amp Local Disk C ca New Volume ca New Volume ce ti Network To restore the previous version of a file from trash Right click on the desired file in Trash and click on the Versions option Select the required version and click on Restore Click Delete Forever button to delete a file folder permanently from Trash if it is no longer required To clear all your files folders from Trash click Empty Trash Copyright Pro Softnet Corporation All Rights Reserved 25 User Manual lt Send your feedback to IBackup technical support team IBackup Username Fe CL Re ie Email Address mjohn mycompanycom Contact No Ct Trouble Ticket No D O If already created Subject IBackup Drive User Feedback How do I share my files Message IBackup Username Your IBackup Username is displayed by default Email address Enter the email address given during opening the account Contact No Enter the phone number so that the IBackup crew can get in touch with you Trouble Ticket No If the issue is already addressed with the IBackup support team they would have assigned a ticket number to that problem In all your future communication y
4. Alternately right click on the files folders you wish to share and from the menu displayed click on the Send to IBackup share option Copyright O Pro Softnet Corporation All Rights Reserved 14 gt IBackup j User Manual loa Go gt Computer IBackup Drive H MATTHEW p Organize v Refresh Share Search Versions Cut Copy Paste Trash Exit E e Q We Favorites h B D ES BE Desktop MATTHEW E a pg Familyjpg testet Downloads r de s ys na I Scan with AVG E Recent Places IBackup For Windows A Libraries jE Computer E Drives S EL Local Disk C Cut ca New Volume D Copy a New Volume E Delete amp M Rename etwork Versions Properties Enter the share parameters and the email address of the recipient s Click the Share button to make the data available in your account to them Copyright Pro Softnet Corporation All Rights Reserved 15 User Manual Share Parameters Select the desired share parameters and enter the email address of the recipient s Location K C Users Matthew Documents Reports pdf Share Options Witte Enabled Upload New File Number of Downloads X Number of Days 30 Password Optional toos Mail Details Use comma to separate the emal addresses To matthew myworld com Ce davidEgmai com Enter the email address of the recipient s wth whom you wish to share this file folder ee e 6 is Share Close Location Shows the loc
5. Backup User Manual Map your online backup account as a Virtual Folder to your computer Drag n drop open edit save and restore previous file versions in your account loin j GO EA gt Computer IBackup Drive H agai P Organize v Refresh Share Search Versions Cut Copy Paste Trash Exit 04 km OO Lo kh k kh 4 HE Desktop Desktop Documents Music Pictures Vidi sta Je Downloads E Recent Places A Libraries j Computer 7 amp Local Disk C IBackup Drive Backup a New Volume D P c New Volume E Quota 50 09 G8 mupeng Username or Email address matthew G Network OD Free 50 0068 Password QD Drive Letter 1 5 v Remember Usemame and Password Y SSL enabled login k i Reconnect automatically at login v Faster with compression A New user sign up Ex Forgot password Es Firewall guidance For any assistance call us at 1 800 949 3555 On business days from 06 00 AM to 06 00 PM PST Copyright O Pro Softnet Corporation All rights reserved User Manual IBackup Drive User Guide TABLE OF CONTENTS Introduction 3 ECATUTOS A A A aa 4 Install IBackup DriVE ooooooconncccnnccnnoncconocnnoncccnoncnn nora nn nn nn cnc 5 Login to IBackup DIiVe coconcconnicnnncccncccnocccnnocann carne 5 ADOUL Mai CN ci iras 7 SOHINOS a da a 8 Toolbar Options weg viii listan 11 IBackup Drive Tray MeNU ooncccnconninnnnnnnccnnerar cr 12 IBackup Drive Monitor aae ioaea armi aaraa aaa
6. Caching Allows you to access the latest version of the file and the folder that has been stored in the IBackup account This is useful when multiple users are accessing the same account from more than one location You can view the latest folder contents by refreshing the IBackup Drive Explorer Copyright Pro Softnet Corporation All Rights Reserved 28 User Manual Technical Support Pro Softnet Corporation IBackup Division 26115 Mureau Road Suite A Calabasas CA 91302 Telephone 1 800 949 3555 ext 3 within USA 1 818 251 4200 ext 3 outside USA Monday Friday 6 00 AM to 6 00 PM PST Fax 1 818 878 9208 Email address support ibackup com For more information visit http Awww ibackup com Copyright Pro Softnet Corporation All Rights Reserved 29
7. aea a naaa aaa aaa a aa aeaa aaea aeaa aa a aaa Eaa aaa ai aE 13 Working with IBackup Drive sssnsssnnsunsuunnnunnuunnnunnnunnnunnnunnnunnnnunnnunnnunnnunnnunnnunnnnnnnnnnn nnmnnn mannanna nnn 14 share Dala tai visii 14 Restore Data simil id io tia etnias 17 Version ii lid 20 A E E eauulacc bees suas A A E E E 23 THROUDIC SIO OUING citada late dic aan e aaa Aaaa Ea aere taaie aalan aaia 27 System RequirementS oomnnncccccnnnnnncnnnnncr 27 Prior FUNCtionalltieS ccoo et et ace eecteerne tans paa Eaa eaae anapa anaa 28 Technical S pport eeaeee aa las talles este ninia ence ssteaseuneeernes 29 Copyright Pro Softnet Corporation All Rights Reserved 2 User Manual Introduction IBackup Drive is a plug in that is available as a separate download It allows you to map your IBackup online account as a virtual folder to your computer You can easily drag and drop files between your account and local machine Simply open edit and save files as you do it in your local computer An added advantage of IBackup Drive is that you do not have to learn a new client interface the operations are similar to your local computer You can also share data in your account with your associates for collaborative access Data is transferred and stored using 256 bit AES encryption It is also compressed to speed up the process and for optimum bandwidth usage The application supports character sets of major international languages like Japanese Chinese
8. restarts User details and settings are automatically retrieved from the previous successful connection Faster with compression lt compresses your data during transfer leading to speedy data transfer and optimal bandwidth usage The option is enabled by default Settings Click here to know more Connect Connects you to IBackup Drive interface Close Closes the login screen New user sign up Takes you to sign up page from where you can register for an account Forgot password Allows you to retrieve your password in case you have forgotten it Firewall guidance Displays the firewall settings required for the proper functioning of IBackup Drive Copyright Pro Softnet Corporation All Rights Reserved 6 gt IBackup j User Manual About Main Screen The IBackup Drive interface resembles the Windows Explorer view making navigation simple Additionally you have the provision to drag n drop open edit and save files directly in your online backup account just as you would on your local machine Further you can use the Share feature to collaborate with your associates So ur II pe gt Computer IBackup Drive H gt X gt p Organize Refresh Share Search Versions Cut Copy Paste Trash Exit j v 9 E Ft Favorites Ba C kup a h A a A h BE Desktop Desktop Documents Music Pictures Videos sta Je Downloads E Recent Places Libraries jE Computer amp Local Disk C a Ne
9. Italian German Hebrew Arabic and so on Copyright Pro Softnet Corporation All Rights Reserved 3 User Manual Features Data is secured using 256 bit AES encryption during transfer and storage Provision to share files folders for collaborative access Works behind most of the commonly available HTTP based proxy servers and also supports proxy authentication if required by the proxy server Provision to restore 30 previous versions of backed up files Option to retrieve deleted files from Trash within a 30 day period Automatic proxy detection and update proxy support Does not cause any Windows application to hang during file folder transfer File caching for faster retrieval of data File transfer resumption upon temporary disconnections Supports international character sets of most major languages including French Spanish German Chinese Japanese Hebrew and Italian Note Refer http www ibackup com old version htm for the details related to architectural feature set changes to the IBackup Drive application accounts created prior to 10th August 2011 Copyright O Pro Softnet Corporation All Rights Reserved 4 User Manual Install IBackup Drive You can download IBackup Drive from http www ibackup com online storage drive index html Upon successful completion of the download double click the IBackup Drive setup icon You will be guided through a step by step approach that helps to in
10. Password fields Connect Connects you to IBackup Drive interface Reset Allows you to reset the options to the default settings Close Closes the Settings dialog box Copyright Pro Softnet Corporation All Rights Reserved 10 User Manual Toolbar Options Apart from the standard Windows Explorer tool bar options IBackup Drive has the following features Versions Restore 30 previous versions of files in your IBackup account Trash Retrieve deleted files from your IBackup account within a 30 day period Search Locate data backed up to your IBackup account Share Allows for collaborative data access See also Cut Copy and Paste Cut or copy data and paste to a different location within your account or on the local machine View log View all the log records Exit Exit the IBackup Drive application Copyright Pro Softnet Corporation All Rights Reserved 11 User Manual IBackup Drive Tray Menu Right click the IBackup Drive tray icon to access the IBackup Drive application options Login Open Drive Show Monitor Flush Cache Settings About Send Report Help a 5 57 PM 12 21 2009 _ tal LD The IBackup Drive Tray menu has the following options Login Connects you to the IBackup Drive application Open Drive Allows you to open IBackup Drive Explorer Show Monitor Displays the IBackup Drive Monitor which shows the status of the upload download operations Seealso
11. TAA Matthew Desktop Music My picture We Favorites Bl Desktop b Oowntoads y Recent Places TI Libraries jE Computer amp Local Disk C ca New Volume D ca New Volume E iy Network 2 In the Search screen that is displayed enter the file name Copyright Pro Softnet Corporation All Rights Reserved 18 User Manual F Search IBackup Account Enter ful or partial fle foider mame or wil card characters lO Pm e Search Path 1 3 By default the Search Path value is set to the drive in your local computer to which the IBackup Drive is mapped Click Browse button to change the location to any other directory within your IBackup account 4 Click Search button to search for files The files matching the search criteria are listed You can opt to restore or delete a file from the results displayed 5 Select the check box to restore a file and click the Restore button To delete a file select the check box and click Delete button Copyright Pro Softnet Corporation All Rights Reserved 19 User Manual Versions Versions feature maintains upto 30 previous versions of all the files in your IBackup account You can retain and restore a particular version of a file to your IBackup account The additional storage requirement for the previous versions has no impact on your account s space as your storage is computed only for the most current version histori
12. ation of shared file folder Write Enabled Permits your associate to modify and upload the shared file folder to your account Upload New File Allows your associate to upload a new file to your account Number of Downloads The number of downloads permitted for your shared file folder before the link expires Number of Days The duration for which the shared link would be active Password Optional Safeguard the shared resource by providing a password and sharing the same with your associates Mail Details Enter the email addresses of the recipient of the shared file folder Copyright Pro Softnet Corporation All Rights Reserved 16 User Manual Restore Data You can download data from your IBackup account to your local machine Simply select the file folder that you want to download and drag n drop or cut and paste the same to the desired location on your local machine Copyright Pro Softnet Corporation All Rights Reserved 17 User Manual Search Search feature helps you to search for files that are available in your IBackup account You can either search for a file with the partial full name or with the wildcard characters To search for desired files in your IBackup account follow these steps 1 Click Search menu on the toolbar pan F Ot 1 Computer Backup Drive K 2010 p p n en f Organize Retresh Share Search Versions cu Copy Paste Trash Ext Be v
13. cal versions are stored free Note This feature is available for users who have registered for an IBackup account starting 10 August 2011 While deleting a particular file all its previous versions will be deleted from the IBackup account You can view the previous versions of a file in the following ways Select the desired file and click Versions in the menu bar to view the latest version of the file A UE A ec Jeli oc Backup Drive C 2010 4 p ts Computer aciap Drive 2 e gt Share Search Versions Copy Paste Trash Ext v Organize Refresh SY Favorites BE Desktop Jp Donnioads y Recent Places ALBA Matthew Desktop Music My picture updated A Libraries w Computer amp Local Disk C ca New Volume D ca New Volume E Se Network Right click on the desired file and select View Versions to view previous versions of the file Copyright O Pro Softnet Corporation All Rights Reserved 20 gt IBackup j User Manual To restore the desired version of a file follow these steps 1 Right click on the desired file and select View Versions All previous versions of the selected file are listed e s ae IBackup Drive 4 GFG ts i A al Organize v Refresh Share Search Versions Cut Copy Paste Trash Exit rw Backup A D 5 avorites Backup ee HE Desktop GFFEG FRIENDS ame y Sampled
14. iog testot Thumbs db Ub Downloads M Scan with AVG Z Recent Places IBackup For Windows gt We Libraries Send to IBackup share a Bi IDriveSync amp Local Disk C Cut ca New Volume D Copy New Vol E cs olurne E Delete Ce Network 2 Select the required version from the list and click Restore Copyright O Pro Softnet Corporation All Rights Reserved 21 User Manual File Version Matthew 1 docx 2011 07 27 14 14 28 3 A screen is displayed to choose a drive folder in your local computer Select a destination and click Restore The selected version of the file is saved to your local computer Copyright O Pro Softnet Corporation All Rights Reserved 22 User Manual Trash Trash feature helps you to recover files that are deleted by accident This is an added protection for your critical data that may be lost due to unintentional events By default files deleted using delete command will be moved to Trash The files present in Trash will automatically get deleted after a 30 day period Note This feature is available for users who have registered for an IBackup account starting 10 August 2011 To restore move your files from Trash follow these steps 1 Click Trash menu on the toolbar The files available in Trash are listed gO Ea gt Computer IBackup Drive H gt X gt p Copy Paste Trash Exit ay e S Ah RAEBOO sta Desktop Docu
15. ments Music Pictures Videos Organize v Refresh Share Search Versions Cut x Favorites HE Desktop B Downloads Recent Places A Libraries E Computer amp Local Disk C a New Volume D a New Volume E Quota 50 00 GB BB Used 1 52 MB Cu Network O Free 50 00 GB Q2 Recalculate 2 Select the check box to restore move the desired files from Trash You can select the desired version of a file for restore Copyright Pro Softnet Corporation All Rights Reserved 23 User Manual Trash Search Enter ful of partial fie folder name or wi card characters Search Key Search Path 1 Sze Modified Date Files folders present in Trash for more than 30 days wil be automatcally deleted 5 illa to Oopea Delete forens AIEA estore aaO 3 Click the Move to Original button to move your files to the original location or click Restore button to restore them to the desired location in your local computer To view files folders deleted from a specific folder in the IBackup account Right click on the desired folder gt click View Trash from the menu displayed The files folders deleted from the respective folder are listed Copyright Pro Softnet Corporation All Rights Reserved 24 IBackup j User Manual Ke Ue Computer IBackup Drive Ft Organize v Refresh Share Search Versions Cut Copy Paste Trash Ent a v
16. nt on the IBackup Drive Monitor View Log Displays the logs of all the operations performed till date Clear Log Clears the log information Flush Cache Clears the IBackup Drive cache completely See also Refresh Refreshes the logs displayed on the IBackup Drive Monitor Copy Lets you copy the log entries and paste it to the required destination Stop Transfer Stops the upload download of the current file Copyright Pro Softnet Corporation All Rights Reserved 13 User Manual Working with IBackup Drive The two basic functions of IBackup Drive are Share Data Restore Data Share Data The Share file folder feature in IBackup Drive allows you to share data with your associates for collaborative access Note Sharing option is available only for IBackup accounts with default encryption Private encryption key holders will not be able to share files folders To share data with associates click the Share icon on the Tool Bar soy JO IBackup Drive H gt MATTHEW C Users matthew gt gt 6y Search Computer Organize Refrestj Share Search Versions Cut Copy Paste Trash Butt ia 17 Fr Favorites IBackup hk hk h h BE Desktop Melita Documents Music Pictures Videos de Downloads 2 Recent Places A Libraries E Computer amp Local Disk C a New Volume D a New Volume E Quotes 50 00 GB B Used 755 25 MB Cu Network
17. ou have to give this ticket number as reference Subject A suitable heading for your feedback Message Briefly explain the nature of the problem Send Click this button to send the message Close Clicking this button would close the Report Feedback dialog box Copyright Pro Softnet Corporation All Rights Reserved 26 User Manual Troubleshooting The following are a few useful troubleshooting tips which could possibly help resolve some of your minor issues you could encounter while working with the IBackup Drive application While emailing us with any query it is highly recommended that you mention the IBackup Drive application version info this can be found from the About option The About option can in turn be accessed from the IBackup Drive tray icon When the application hangs for a long time and no transfer occurs logout of the application and re login into the application When transfer operation is in progress the IBackup Drive tray icon status changes to a revolving icon When the error Access Denied occurs during the opening or the saving operation of a document flush the cache and retry the operation During login if errors such as Server could not be connected or Operation timed out appears check your firewall settings and your proxy settings It is mandatory that the IBackup Drive application has the necessary privileges set in the firewall settings for it to connect to IBackup
18. stall the application Note Restart the computer once the application has been installed Login to IBackup Drive After installation you can connect to IBackup Drive in the following ways Double click the IBackup Drive icon on your Desktop or Start gt Programs gt IBackup Drive gt IBackup Drive IBackup Drive Backup Username or Email address matthew Password Drive Letter i v v SSL enabled login Reconnect automatically at login 4 Faster with compression A CAS Connect ES Close 4 Remember Username and Password 2 New user sign up ea Forgot password H Firewall guidance Copyright Pro Softnet Corporation All Rights Reserved 5 User Manual The login window has the following options Username or Email address Enter the Username or Email address provided while registering for your IBackup account SSL enabled login Provides secure transmission of data using the 128 bit Secured Socket Layer encryption technology Note For users who have registered after 10 August 2011 data is secured using 256 bit AES encryption during transmission Remember Username and Password Saves the Username and Password on a particular machine so that you don t have to type it each time This option is selected by default and can be changed Reconnect automatically at login With this option enabled the login screen and IBackup Drive explorer would not appear when there are subsequent logins
19. t times the application fails to upload files This could be due to the absence of some SSL components in your computer Hence leaving this option selected will avoid such interruptions in the functioning of the application However if you wish to upload the files without security then clear the check box Reset Allows you to reset the options to the default settings Close Closes the Settings dialog box Advanced Tab Settings OO V Enable CERN Proxy Proxy Address 120 11 07 180 Proxy Port 45 Get IE Settings V Enable Proxy Authentication Proxy Usemame matthew Proxy Password eeecccese Reset Close Enable CERN Proxy Select the Enable CERN Proxy check box to set the proxy settings of the computer Proxy Address Enter the URL or the IP Address of the proxy server Proxy Port In the Proxy Port field enter the port number Get IE Settings For the Local Area Network if a connection has been made through a proxy in your Internet Explorer browser then on clicking the Get IE Settings button the application automatically obtains the Proxy Settings from IE amp fills it here Copyright Pro Softnet Corporation All Rights Reserved 9 User Manual Enable Proxy Authentication Grants access to the Internet after valid authentication The authentication information Username and Password provided in the proxy server must be same as those provided in the Proxy Username and Proxy
20. w Volume D a New Volume E Quota 50 00 GB BB Used 1 52 MB Su Network UU Free 50 00 GB E Recalculate Copyright Pro Softnet Corporation All Rights Reserved 7 User Manual Settings Lets you clear the cache view and clear the logs and adjust the proxy server settings It has two tabs General Advanced General Tab Settings General Cache Flush Cache Log View Log Clear Log Options V Intelligent Caching MV Switch to non SSL if SSL connection fails Reset Close Flush Cache Cache is a temporary storage for the user s data It is designed to speed up subsequent access to the same data The Cache folder will be available in the folder where your IBackup Drive application has been installed Clicking the button clears the IBackup Drive cache completely View Log Displays all the logs in your IBackup Drive account Clear Log Clears all the logs from your account You also have the option of local caching for faster access to files and for automatic updates to the modified contents by extracting the latest version from IBackup to the local cache during any file folder open or restore operations Copyright O Pro Softnet Corporation All Rights Reserved 8 User Manual Switch to non SSL if SSL connection fails This option allows you to upload files without any security and is selected by default Due to the SSL security a
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