System and method for providing instruction to a peripheral device
Contents
1. 0001 The present disclosure relates to a system and method for providing instruction to a peripheral device user More particularly the disclosure relates to a system and method with which video instruction can be presented to the user that demonstrates how to perform various tasks asso ciated with set up installation use and or maintenance of the device BACKGROUND OF THE INVENTION 0002 When one purchases a peripheral device he or she is normally called upon to set up and install the device Involved in this process are various tasks including for example removing the device from its box assembling the device where device components e g toner cartridge are packed separately installing various software on a comput ing device e g personal computer PC that will be used to access and control the peripheral device and so forth Besides tasks associated with device initialization the user may from time to time be called upon to perform other tasks associated with device use and maintenance For example the user may need to periodically replace a toner cartridge or other consumable component of the device 0003 In that the user normally is at least at first unfa miliar with the procedures for completing the aforemen tioned tasks the user typically requires instruction on how to perform the tasks Today most peripheral devices come supplied with a hardcopy and or electronic user s manual that explains how to s2. 110 can comprise video instructor software with which video data can be presented to the user on the computing device 104 0020 FIG 2 is a schematic view illustrating an example architecture for the peripheral device 102 shown in FIG 1 As indicated in FIG 2 the peripheral device 102 can comprise a processing device 200 memory 202 operation hardware 204 one or more user interface devices 206 a display 208 one or more input output I O devices 210 and one or more networking devices 212 Each of these com ponents is connected to a local interface 214 that by way of example comprises one or more internal buses The pro cessing device 200 is adapted to execute commands stored in memory 202 and can comprise a general purpose proces sor a microprocessor one or more application specific Mar 13 2003 integrated circuits ASICs a plurality of suitably config ured digital logic gates and other well known electrical configurations comprised of discrete elements both indi vidually and in various combinations to coordinate the overall operation of the peripheral device 102 0021 The operation hardware 204 comprises the various components that provide for performance of the various functionalities for which the peripheral device 102 is con figured For instance where the peripheral device 102 comprises a printer the operation hardware may comprise a print engine The one or more user interface devices 206 typically comprise
3. interface tools with which the device settings can be changed and through which the user can directly communicate commands to the peripheral device 102 By way of example the user interface devices 206 comprise one or more function keys and or buttons with which the operation of the peripheral device 102 can be controlled More particularly the user interface devices may comprise various video centric buttons such as a play but ton stop button fast forward button rewind button etc 0022 The display 208 is used to present visual informa tion to the user and as is described below to present video data to the user By way of example the display 208 comprises a liquid crystal display LCD Notably where the display 208 comprises a touch sensitive screen the display can also be considered a user interface device in that it can be used to enter various commands Preferably the display 208 is relatively large so as to provide an appropriate medium for the viewing video data 0023 With further reference to FIG 2 the one or more I O devices 210 are adapted to facilitate connection of the peripheral device 102 to another device such as a computing device 104 and may therefore include one or more serial parallel small computer system interface SCSI universal serial bus USB IEEE 1394 e g Firewire and or personal area network PAN components The one or more networking devices 212 comprise the various components used
4. made available to the user for immediate use For instance where the peripheral device 102 experiences a paper jam the device 102 could alert the user as to the condition and offer video data to the user that shows how to fix that particular type of paper jam Operating in this manner the user would not need to browse through a menu of possible topics available for viewing before finally locat ing the desired video data In addition to video instruction regarding the remedying of device problems video instruc tion can also be provided for other routine maintenance of the peripheral device 102 For example video data can be made available for loading the device 102 with paper changing developer drums etc 0042 FIG 5 provides an example of operation of the video instructor 218 of the peripheral device 102 Although the video instructor 218 is identified in FIG 5 and described herein it is to be understood that the various video instruc tion provided by the instructor 218 in the user maintenance context could alternatively be provided by the video instructor 318 of the network device 102 if the peripheral device 102 is network enabled 0043 Referring now to block 500 of FIG 5 the video instructor 218 is first initiated Again this initiation can occur in various different ways By way of example initia tion can occur in response to a request to view video instruction that is entered by the user with the user interface device
5. 106 comprises a network server The peripheral device 102 computing device 104 and network device 106 can each be connected to a network 108 that typically comprises one or more sub networks that are communicatively coupled to each other By way of example these networks can include one or more local area networks LANs and or wide area networks WANs Indeed in some embodiments the net work 108 may comprise a set of networks that forms part of the Internet As is depicted in FIG 1 the computing device 104 can be directly connected to the peripheral device 102 Such an arrangement is likely in a home or small office environment in which the user does not use a network and instead directly communicates to the peripheral device 102 In such a scenario communication can be facilitated with a direct electrical and or optical connection or through wire less communication 0019 As is further indicated in FIG 1 the system 100 can include a storage medium 110 that by way of example comprises a read only compact disk CDROM As dis cussed in greater detail below the storage medium 110 can be provided to the user along with the peripheral device 102 to help the user set up install use and maintain the device To ensure that the user locates the storage medium 110 it can be prominently placed and marked within the peripheral device packaging to catch the user s attention As is dis cussed below in greater detail the storage medium
6. 2003 0051077 Al 102 MEMORY 202 O S 216 VIDEO INSTRUCTOR 218 VIDEO PLAYER 222 PROCESSING DEVICE 200 LOCAL INTERFACE 21 NETWORKING DEVICE S 212 OPERATION HARDWARE DISPLAY 208 204 USER INTERFACE I O DEVICE S 210 DEVICES 206 FIG 2 3 0051077 Al Patent Application Publication Mar 13 2003 Sheet 3 of 5 US 2003 106 MEMORY 302 O S 314 VIDEO INSTRUCTOR 316 PROCESSING DEVICE 300 LOCAL INTERFACE 312 USER INTERFACE DEVICE S 304 VO NETWORKING er DEVICE S DEVICE S 310 FIG 3 f5 Patent Application Publication Mar 13 2003 Sheet 4 o US 2003 0051077 Al 400 VIDEO INSTRUCTOR INITIATED 402 RECEIVE REQUEST TO VIEW VIDEO INSTRUCTION 404 DETERMINE WHICH VIDEO FILES PERTINENT 406 FACILITATE VIEWING OF VIDEO INSTRUCTION 408 MORE INSTRUCTION REQ D FIG 4 Patent Application Publication Mar 13 2003 Sheet 5 of 5 US 2003 0051077 Al i 500 VIDEO INSTRUCTOR INITIATED 502 RECEIVE REQUEST TO VIEW VIDEO INSTRUCTION 504 DETERMINE WHICH VIDEO FILES IMPLICATED 506 PLAY PERTINENT VIDEO S ON DEVICE DISPLAY 508 MORE INSTRUCTION REQ D FIG 5 US 2003 0051077 Al SYSTEM AND METHOD FOR PROVIDING INSTRUCTION TO A PERIPHERAL DEVICE USER FIELD OF THE INVENTION
7. 6 Accordingly the software stored on the storage medium 110 will be described in conjunction with the video instructor 316 of the network device 106 in FIG 4 0029 Various software and or firmware programs have been described herein It is to be understood that these programs can be stored on any computer readable medium for use by or in connection with any computer related system or method In the context of this document a computer Mar 13 2003 readable medium is an electronic magnetic optical or other physical device or means that can contain or store a com puter program for use by or in connection with a computer related system or method These programs can be embodied in any computer readable medium for use by or in connec tion with an instruction execution system apparatus or device such as a computer based system processor con taining system or other system that can fetch the instruc tions from the instruction execution system apparatus or device and execute the instructions In the context of this document a computer readable medium can be any means that can store communicate propagate or transport the program for use by or in connection with the instruction execution system apparatus or device 0030 The computer readable medium can be for example but not limited to an electronic magnetic optical electromagnetic infrared or semiconductor system appa ratus device or propagation medium Mor
8. KK AAE AEM ED US 20030051077A1 as United States a Patent Application Publication co Pub No US 2003 0051077 Al Fengler 43 Pub Date Mar 13 2003 54 SYSTEM AND METHOD FOR PROVIDING 62 US CH nee 710 8 INSTRUCTION TO A PERIPHERAL DEVICE USER 57 ABSTRACT 76 Inventor Lynda Fengler Meridian ID US Correspondence Address The present disclosure relates to a system and method for HEWLETT PACKARD COMPANY providing instruction to a peripheral device user In one Intellectual Property Administration arrangement the system and method involve receiving a P O Box 272400 request for instruction and presenting video data demon Fort Collins CO 80527 2400 US strating performance of a designated task associated with a peripheral device The video instruction can pertain to 21 Appl No 03 950 120 various different topics including for instance peripheral 22 Filed Sep 10 2001 device set up software installation peripheral device use and peripheral device maintenance The video data can be Publication Classification presented to the user with a display of a computing device used to access the peripheral device or on a display of the 61 It CE GO6F 3 00 peripheral device itself NETWORK 108 Patent Application Publication Mar 13 2003 Sheet 1 of 5 US 2003 0051077 Al FIG 1 108 NETWORK aA Patent Application Publication Mar 13 2003 Sheet 2 of 5 US
9. a particular task is to be completed for instance making various cable connections the user can be shown video footage of a person actually making these connections on the same model peripheral device Accordingly far more effective instruction can be provided to the user thereby potentially reducing the amount of customer support that must be provided by the device manufacturer for the periph eral device 102 0039 Returning to FIG 4 flow next continues to deci sion element 408 at which it can be determined whether more instruction is required by the user If not flow is terminated If further instruction is required however flow returns to block 402 at which a further request for instruction can be received by the video instructor and from which flow can continue in the manner described above Notably the video instruction can be obtained from both the network device 106 and the storage medium 110 By way ofexample the storage medium 110 can first be consulted for instruction as to a particular topic If no video instruction exists for that topic on the storage medium 110 the user could then be prompted to search for applicable video instruction from a network site e g web site supported by the network device 106 In another example even if video instruction is pro vided for a particular topic the user may still wish to visit the applicable network site to check for updated instruction Operating in this manner the most rece
10. as been initiated it can receive a request to view video instruction as indicated in block 402 In that the video instructor 316 comprises various different video files 220 pertinent to various different peripheral device topics the video instruc tor first determines which video files are pertinent to the request as indicated in block 404 With regard to peripheral device set up implicated video files may pertain to remov ing the peripheral device 102 from its box providing power to the device connecting the various data cables to the device installing various components within the peripheral device e g toner cartridges developer drums etc install ing accessories on the peripheral device e g supplemental trays and so forth By way of example these video files may be implicated as a group where the video instructor 316 determines that the user is initializing a newly obtained peripheral device 102 This determination can for instance be made based upon a user response to a prompt presented after the video instructor 316 is initiated 0036 With regard to installation video files that pertain to software installation e g driver installation can be implicated In particular one or more video files that provide instruction to the user as to the various available options can be implicated that present demonstrations to the user regard ing these options Again in that video footage is presented to the user the user wil
11. d with video data from the factory Alternatively the video data can be stored on a device hard drive Normally however this would be a temporary solu tion to avoid the risk of writing over the data by mistake However storage on the hard drive would permit the user to download newer versions of the video data from the Internet to the hard drive In yet another alternative newer visions of the video data can be downloaded from the Internet to flash memory of the device 102 0025 FIG 3 is a schematic view illustrating an example architecture for the network device 106 shown in FIG 1 As indicated in FIG 3 the network device 106 can comprise a processing device 300 memory 302 one or more user interface devices 304 a display 306 one or more I O devices 308 and one or more networking devices 310 each of which are connected to a local interface 312 The processing device 300 can include any custom made or commercially available processor a central processing unit CPU or an auxiliary processor among several processors associated with the network device 106 a semiconductor based microprocessor in the form of a microchip or a macroprocessor The memory 302 can include any one of a combination of volatile memory elements e g random access memory RAM such as DRAM SRAM etc and nonvolatile memory elements e g ROM hard drive CDROM tape etc 0026 The one or more user interface devices 304 com prise those componen
12. e numerals indicate corresponding parts through out the several views FIG 1 illustrates an example system 100 for providing video instruction As indicated in this figure the system 100 generally comprises a peripheral US 2003 0051077 Al device 102 By way of example this peripheral device 102 comprises a printer However it is to be understood that the peripheral device 102 can comprise substantially any other type of peripheral device including a photocopier facsimile machine scanner multifunction peripheral network appli ance etc 0017 In addition to the peripheral device 102 the system 100 can include a computing device 104 The computing device 104 comprises substantially any device that is capable of use with the peripheral device 102 and more particularly which is capable of communicating with the peripheral device by transmitting data to and or receiving data from the peripheral device By way of example the computing device 104 comprises a personal computer PC Although a PC is identified in FIG 1 and discussed herein it will be appreciated that the computing device 104 could alternatively comprise another type of computing device including for instance a notebook computer a server a personal digital assistant PDA a mobile telephone etc 0018 As is further identified in FIG 1 the system 100 can also include a network device 106 that stores various information By way of example the network device
13. e specific examples a nonexhaustive list of the computer readable medium include an electrical connection having one or more wires a portable computer diskette a random access memory RAM a read only memory ROM an erasable programmable read only memory EPROM EEPROM or Flash memory an optical fiber and a portable compact disc read only memory CDROM Note that the computer readable medium can even be paper or another suitable medium upon which a program is printed as the program can be electronically captured via for instance optical scanning of the paper or other medium then compiled interpreted or otherwise processed in a suitable manner if necessary and then stored in a computer memory 0031 An example system 100 having been described above operation of the system will now be discussed In the discussion that follows flow diagrams are provided It is to be understood that any process steps or blocks in these flow diagrams represent modules segments or portions of code that include one or more executable instructions for imple menting specific logical functions or steps in the process It will be appreciated that although particular example process steps are described alternative implementations are feasible Moreover steps may be executed out of order from that shown or discussed including substantially concurrently or in reverse order depending on the functionality involved 0032 Generally speaking operatio
14. ement the video instruction can be provided to the user with the display 208 of the peripheral device 102 itself This video instruction can be retrieved from the device memory 202 or again from the network device 106 Pre sentation of the video instruction on the display 208 is particularly useful to the user for instruction regarding use and maintenance of the peripheral device 102 0034 FIG 4 illustrates operation of the video instructor 316 ofthe network device 106 in providing video instruction regarding set up and installation of the peripheral device 102 In that the storage medium 110 comprises a video instructor i e software that is similar to the video instruc tor 316 it will be appreciated that the discussion that follows applies equally to the storage medium software With ref erence to block 400 the video instructor is first initiated This initiation can occur in a variety of ways For example where the video instructor is that stored on the network device 106 initiation can occur in response to a user accessing a network site e g web site with his or her computing device 104 via the network 108 Alternatively where the video instructor is stored on the storage medium 110 initiation can occur when the user first inserts the storage medium into an appropriate drive of the computing device 104 or when the user opens the video instructor from a start up menu 0035 In any case once the video instructor 316 h
15. et up install use and maintain the peripheral device Although the manual can be used as a reference during device initialization and during periodic use and maintenance such a manual is of limited benefit to the user in that the guidance provided within the manual typically is limited to cryptic written descriptions and sche matics intended to explain how to perform the various tasks Accordingly despite being provided with the manual the user may still have difficulty in completing one or more tasks associated with the peripheral device 0004 From the foregoing it can be appreciated that it would be desirable to have a system and method for pro viding instruction to a peripheral device user that is more beneficial to the user than conventional user manuals SUMMARY OF THE INVENTION 0005 The present disclosure relates to a system and method for providing instruction to a peripheral device user In one arrangement the system and method involve receiv ing a request for instruction and presenting video data demonstrating performance of a designated task associated with a peripheral device As is discussed herein the video instruction can pertain to various different topics including for instance peripheral device set up software installation peripheral device use and peripheral device maintenance The video data can be presented to the user with a display of a computing device used to access the peripheral device or on a dis
16. heral device comprising operation hardware memory including a video instructor the video instructor having a video player and at least one video file and a display adapted to present video instruction to a user 15 The device of claim 14 wherein the at least one video file comprises at least one compressed video file in MPEG format US 2003 0051077 Al Mar 13 2003 16 The device of claim 14 wherein the video files pertain 17 The device of claim 14 wherein the peripheral device to at least one of peripheral device set up software instal comprises a multifunction peripheral lation peripheral device use and peripheral device mainte nance Kk kk
17. l be able to watch another person install the software step by step In addition to this form of instruction tips can be provided to the user as to how to optimize the peripheral device for the particular type of use that he or she foresees 0037 Once the pertinent video files have been deter mined the video instructor 316 facilitates viewing of the Mar 13 2003 video with the computing device 104 or peripheral device 102 as indicted in block 406 As with initiation this facilitation can take several different forms For example where the video instructor is that of the network device facilitation can comprise transmission of the various impli cated video files to the computing device 104 or peripheral device 102 In such a situation a video player e g Real Player can be used to play the video data Alternatively the video files can be played on the network device 106 and viewed with the computing device 104 or peripheral device 102 as a streaming video transmission Where the video instructor resides on the storage medium 110 facili tation can merely comprise uploading the various implicated video files to the appropriate video player stored on the computing device 104 0038 Irrespective of how viewing is facilitated video data is ultimately displayed to the user As noted above this data includes actual demonstrations with actual devices to explicitly show the user how to perform various tasks Where
18. n 4 The method of claim 1 wherein the step of presenting video data comprises displaying video data on a display of a user computing device 5 The method of claim 1 wherein the step of presenting video data comprises displaying video data on a display of the peripheral device 6 The method of claim 1 further comprising the step of retrieving video data used to display the video data from a storage medium accessible with a user computing device 7 The method of claim 1 further comprising the step of retrieving video data used to display the video data from a remote network device via a network 8 The method of claim 1 further comprising the step of retrieving video data used to display the video data from memory of the peripheral device 9 A system for providing peripheral device instruction comprising means for receiving a request for instruction and means for presenting video data demonstrating perfor mance of a designated task associated with a peripheral device 10 The system of claim 9 further comprising means for sensing a peripheral device fault condition 11 The system of claim 9 wherein the means for pre senting video data comprises a display of a user computing device 12 The system of claim 9 wherein the means for pre senting video data comprises a display of the peripheral device 13 The system of claim 9 further comprising means for retrieving video data used to display video data 14 A perip
19. n of the system involves providing video instruction to a user in various different contexts In a first context the user can receive video instruction regarding set up and installation for the peripheral device 102 In a second context the user can receive video instruction regarding use of the peripheral device 102 In a third context the user can receive video instruction regarding maintenance of the peripheral device 102 In each context greater benefit is provided to the user as compared with that received from a user manual in that actual video footage of a person performing various tasks on the same model peripheral device can be provided Accord ingly the user can view step by step demonstrations with the device to help the user understand and learn how to complete various different device related tasks 0033 In addition to the various different contexts for which video instruction can be provided the video instruc tion can be presented to the user in a variety of ways In a first arrangement the video instruction is presented to the US 2003 0051077 Al user on a display of the user s computing device 104 This variety of presentation is particularly useful for receiving instruction regarding set up and installation as well as use of the peripheral device 102 As is discussed below this video instruction can be retrieved either from the storage medium 110 or from the remote device 106 via the network 108 In a second arrang
20. nt and or newly available video instruction can be provided to the user 0040 FIG 5 illustrates operation of the video instructor 218 in providing video instruction regarding use and or maintenance of the peripheral device 102 In this scenario video data is viewed on the display 208 of the peripheral device 102 itself Due to this fact the user can view video instruction while in front of the peripheral device Therefore the user can immediately apply what he or she has just learned from the video instruction to the peripheral device 102 In terms of device use the user can be provided with general instruction as to how to operate the peripheral device 102 For instance instruction can be provided as to the meaning of the device various device settings and how they affect device performance In addition video instruction can be provided as to how to obtain the best results for the particular type of use in which the user is interested 0041 In terms of device maintenance video instruction can be provided for remedying various fault conditions that US 2003 0051077 Al arise with the peripheral device s operation For instance if the peripheral device 102 runs out of toner video instruction can be viewed that demonstrates how to remove an old toner cartridge and replace it with a new one Where the mainte nance is performed in response to a condition sensed by the device 102 appropriate video instruction can be automati cally
21. play of the peripheral device itself 0006 Where the video instruction is to be presented to the user with the peripheral device display data relevant to Mar 13 2003 the video instruction can be stored within the peripheral device In such an embodiment the peripheral device can comprise operation hardware memory including a video instructor the video instructor having a video player and at least one video file and a display adapted to present video instruction to a user 0007 The features and advantages of the invention will become apparent upon reading the following specification when taken in conjunction with the accompanying drawings BRIEF DESCRIPTION OF THE DRAWINGS 0008 The invention can be better understood with refer ence to the following drawings The components in the drawings are not necessarily to scale emphasis instead being placed upon clearly illustrating the principles of the present invention 0009 FIG 1 is a schematic view of an example system for providing video instruction 0010 FIG 2 is a schematic view of a peripheral device shown in FIG 1 0011 FIG 3 is a schematic view of a network device shown in FIG 1 0012 FIG 4 is a flow diagram that illustrates the opera tion of video instructors of a storage medium shown in FIG 1 and the network device shown in FIG 3 0013 FIG 5 is a flow diagram that illustrates the opera tion of a video instructor of the peripheral device
22. s 206 of the peripheral device In such a scenario the user can have selected a video instruction button not shown that is provided on the peripheral device 102 In another example as noted above initiation can occur auto matically in response to a fault condition sensed by the peripheral device 102 0044 Once the video instructor 218 has been initiated it can receive a request to provide video instruction as indi cated in block 502 Where the video instructor 218 was initiated in response to a sensed fault condition the request can comprise the occurrence of the condition itself Where on the other hand the video instructor 218 has been affirmatively initiated by the user the request can be communicated to the peripheral device in the form of a selection that has been made by the user In such a scenario the user can for instance select a topic from a list of available topics for which there is video instruction that is presented to the user on the display 208 Optionally the user could further conduct searches of the topics if desired 0045 Once the request is received the video instructor 218 determines which video files are implicated as indi cated in block 504 After the particular video files have been identified the video instructor 218 plays the videos on the device display 208 as indicated in block 506 In particular the video instructor 218 activates the video player 222 and uploads the variou
23. s pertinent video files 220 to the player for presentation Where the user interface devices 206 include the typical video centric buttons as identified above the user can manipulate the video data e g play replay fast for ward to best suit his or her needs Mar 13 2003 0046 At this point flow continues to decision element 508 at which it can be determined whether more instruction is required by the user If not flow is terminated If on the other hand further instruction is required flow returns to block 502 at which a further request for instruction can be received by the video instructor 218 0047 While particular embodiments of the invention have been disclosed in detail in the foregoing description and drawings for purposes of example it will be understood by those skilled in the art that variations and modifications thereof can be made without departing from the scope of the invention as set forth in the following claims What is claimed is 1 A method for providing peripheral device instruction comprising the steps of receiving a request for instruction and presenting video data demonstrating performance of a designated task associated with a peripheral device 2 The method of claim 1 wherein the step of receiving a request comprises receiving a request for instruction from a user 3 The method of claim 1 wherein the step of receiving a request comprises sensing of a peripheral device fault conditio
24. shown in FIG 2 DETAILED DESCRIPTION 0014 Disclosed herein is a system and method for pro viding instruction to a peripheral user to help the user perform various tasks pertinent to the peripheral device For instance the user can obtain help in setting up the peripheral device including making all necessary electrical cable con nections initializing the peripheral for use including instal lation of all relevant software required on the host device using the peripheral including adjusting its settings and maintaining the peripheral including remedying fault con ditions experienced by the peripheral As is described in greater detail below the instruction is provided through the presentation of various video data in the form of actual footage to the user This video data can be presented to the user with a display of the host device peripheral device or both 0015 To facilitate description of the system and method an example system will first be discussed with reference to the figures Although this system is described in detail it will be appreciated that this system is provided for purposes of illustration only and that various modifications are feasible without departing from the inventive concept After the example system has been described examples of operation of the system will be provided to explain the manners in which instruction can be provided 0016 Referring now in more detail to the drawings in which lik
25. to transmit and or receive data over the network 108 By way of example the networking devices 212 include a device that can communicate both inputs and outputs for instance a modulator demodulator e g modem a wireless e g radio frequency RF transceiver a telephonic inter face a bridge a router a network card etc 0024 The memory 202 includes various software e g firmware programs including an operating system 216 and a video instructor 218 The operating system 216 contains the various commands used to control the general operation of the peripheral device 102 As is described below in greater detail the video instructor 218 is configured to present video instruction to the user via the display 208 By way of example the video instructor 218 comprises a plurality of video files 220 and a video player 222 that is configured for playing the video files The video files 220 can comprise for example compressed files stored in a known video format such as MPEG Although MPEG has been explicitly identified herein persons having ordinary skill in the art will appreciate that other video formats may be used The video instructor 218 can for instance be stored on a non volatile storage medium such as an internal CDROM or in a dual in line memory module DIMM on a formatter board of the peripheral device 102 ADIMM may be preferable for cases in which the peripheral device 102 US 2003 0051077 Al has been programme
26. ts with which the user can interact with the network device 106 For example where the network device 106 comprises a PC or server these components can comprise a keyboard and mouse In addition the display 306 can comprise a computer monitor or plasma screen for a PC or server The one or more I O devices 308 and the one or more networking devices 310 operate as and can have similar configuration to the like named components described above with relation to FIG 2 0027 The memory 302 normally comprises an operating system 314 and a video instructor 316 that includes one or more video files 318 The operating system 314 controls the execution of other software and provides scheduling input output control file and data management memory manage ment and communication control and related services The video instructor 316 like instructor 218 is configured to present video instruction to the user While this instruction can be provided to the user with the display 208 of the peripheral device 102 the instruction is also available to the computing device 104 e g on a monitor 0028 As noted above the storage medium 110 shown in FIG 1 can also comprise its own video instructor software not shown This instructor can be similar in configuration to that of the network device 106 When inserted into the computing device 104 the instructor can be opened and used in similar manner to the like named component of the network device 10
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