USER MANUAL - VTC Express
Contents
1. File 1 1 1 1 Click the Select File button An Open dialog appears A list of the available firmware files on your system appears in a scroll list on the left side of the screen Select the firmware file you wish to load and click the OK button Click the Update button to load the selected firmware file A warning dialog appears Click Yes to load the selected firmware file or No to cancel OF pb oS A series of messages appears under the progress bar indicating the update is in progress gt Note Windows Vista will prompt you to unplug and then reconnect the CHAT 60 to complete the firmware update When the update is complete the following message appears below the progress bar Update Successful The firmware for CHAT has been changed to lt new revision level gt where lt new revision level gt is the new firmware revision number Chapter 4 Using The CHAT Application 23 HELP The Help button provides the following options e Click Help to activate the online help file e Click About to get information about your CHAT 60 e Click ClearOne Homepage to visit the ClearOne website using your default web browser e Click Registration to register your CHAT 60 with ClearOne using your default web browser ADVANCED SETTINGS Click the Advanced button to display the Advanced Settings screen Advanced Settings The Advanced screen displays the current audio settings for your CHAT 60 From2. 1dB Maximum input level 0 dBu Input impedance 10K Ohms Line output Frequency response 20Hz 20kHz 1dB Maximum output level 0 dBu Output impedance 50 Ohms Processing Acoustic echo cancellation Noise cancellation Line echo cancellation Selectable Power USB powered 5 VDC 500mA maximum External power supply available separately 120 140 VAC input 7 VDC 500mA output Environmental Operating temperature 32 122 degrees F Mechanical Dimensions WxDxH 3 8 4 1 x 1 8 9 7cm x 10 4cm x 4 8cm Weight 0 55 Ibs 25 kg Operating Systems Supported Microsoft Windows XP all versions Microsoft Windows Vista all versions Apple OS X 10 3 or higher Macintosh Chapter 6 Appendix 31 COMPLIANCE The following paragraphs present all of the required compliance and declaration of conformity information EUROPEAN COMPLIANCE Conformity of the equipment with the guidelines below is attested by the CE mark EC Declaration of Conformity Manufacturer s Name ClearOne Communications Manufacturer s Address Edgewater Corporate Park South Tower 5225 Wiley Post Way Suite 500 Salt Lake City Utah 84116 U S A EU Representative Name ClearOne Communicatins Ltd Atlantic House Imperial Way Reading Berkshire RG2 OTD United Kingdom Model CHAT 60 Product Standard s to which Conformity of the Council Directive s is declared EMC 2004 108 EC Electromagnetic Compatibility EMC Directive
3. s Greg A LeClaire Signature Greg A LeClaire CFO Waste Electrical and Electronic Equipment WEEE Directive 2002 95 EC ClearOne is compliant with the WEEE directive For recovery and recycling information visit www clearone com support recycling php content main 32 Technical Support 800 283 5936 FCC PART 15 ICES 003 COMPLIANCE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules and Industry Canada ICES 003 These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced Radio TV technician for help FCC PART
4. 070 If your power supply is lost or damaged contact ClearOne technical support for an approved replacement REPLACEMENT PARTS amp ACCESSORIES The illustration below shows all of the parts and accessories that are available for the CHAT 50 and will also work with the CHAT 60 Contact your dealer for replacement par or accessories CHAT 60 cell phone audio cable 3 5mm 2 5mm 830 159 002 CHAT 60 video conferencing cable CHAT 60 USB mini USB cable 3 foot CHAT 60 universal power supply CHAT 60 international power supply clips CHAT 60 travel case fits CHAT 60 cables 830 159 001 2 3 5mm RCA 6 foot 830 159 003 CHAT 60 video CHAT 60 MP3 CHAT 60 video conferencing cable player audio cable conferencing cable 3 5mm 3 5mm 3 5mm 3 5mm 3 foot 4 3 5mm to headphone 830 159 004 830 159 005 microphone jack 830 159 006 CHAT 60 Cisco CHAT 60 Inter Tel telephone audio cable telephone audio cable 3 5mm to RU 9 w headset 3 5mm to Ru 9 privacy switch 830 159 007 830 159 008 clips not included So 551 159 001 CHAT 60 travel case fits CHAT 60 power supply cables 460 159 001 CHAT 60 Avaya telephone audio cable 3 5mm to RJ 9 159 009 US EU UK AUS a 153 500 01G 460 159 003 Chapter 1 Introduction 3 r CHAPTER 2 GETTING STARTED CHAT 60 CONTROLS VOLUME UP VOLUME DOWN MUTE LED STATUS INDICATOR Power LED Indicator The LED status indicator lights blue when th
5. 12 Repeat steps 1 through 12 for any additional devices you will be using with your CHAT 60 To ensure optimal sound quality you need to customize the CHAT 60 s audio settings for every application and device you will use Refer to the tuning procedures in the Optimizing Sound Quality section below you need assistance click the Help button in the CHAT application refer to Chapter 4 Using the CHAT Application or contact ClearOne technical support using the contacts provided on the inside cover of this manual OPTIMIZING SOUND QUALITY For optimal sound quality you must adjust the CHAT 60 s audio settings for each device and application you will be using as described in the procedures below gt Note The volume settings in the CHAT software are synchronized with the Windows volume settings Changing the volume using the CHAT software or the buttons on the CHAT 60 also changes the volume settings in Windows Conversely changing the volume settings in Windows also changes the settings in the CHAT software 0 Using The CHAT Application With Pre Defined Device Settings The pre defined device settings available in the CHAT application will provide good sound quality for many of the most popular devices used with the CHAT 60 If you used the procedure in the previous section to configure the CHAT 60 s settings for one of these devices test the sound quality before performing any additional tuning If you are satisfied wi
6. 15 19 A 3 COMPLIANCE This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesirable operation WARRANTY ClearOne Communications Inc the Manufacturer warrants that this product is free of defects in both materials and workmanship For complete warranty information including length coverage and limitations visit ClearOne on the web www clearone com ClearOne Communications Inc Edgewater Corporate Park South Tower 9225 Wiley Post Way Suite 500 salt Lake City Utah 84116 U S A Chapter 6 Appendix 33
7. EN 55022 2006 Emissions Information technology equipment Radio disturbance characteristics EN 61000 3 2 2004 Part 3 Limits Section 2 Limits for harmonic current emissions EN 61000 3 3 2002 Section 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current up to and including 16A EN 55024 1998 immunity A1 A2 Information technology equipment Immunity characteristics Limits and methods of measurements EN 61000 4 2 2001 Electrostatic Discharge Immunity EN 61000 4 3 2002 Radiated RF Immunity EN 61000 4 4 2004 Electrical Fast Transients Immunity EN 61000 4 5 2005 Lighting Surge Immunity EN 61000 4 6 2004 Conducted RF Immunity EN 61000 4 8 1993 Power Frequency Magnetic Field Immunity EN 61000 4 11 2004 Voltage Dips and Voltage Interruptions 73 23 EEC Low Voltage Directive LVD IEC 60950 1 2001 Safety of Information Technology Equipment Including Electrical Business Equipment ROHS 2002 95 EC Restriction of the Use of certain Hazardous Substances in Electrical and Electronic Equipment EEE amp WEEE 2002 96 ED Waste of Electronic Equipment EEE We herein certify that the products listed above are in compliance with the EU directive 2002 95 EC and EU directive 2002 96 EC We the undersigned hereby declare that the equipment specified above conforms to the above directives and standards Date of Issue November 21 2007 Legal Representative in Europe
8. Routes audio from the far end of the conference call to the connected video conferencing device or application instead of the CHAT 60 speaker USB audio is routed through the CHAT 60 speaker Ensure that the CHAT 60 is properly connected using the appropriate accessory adapter cable sold separately See figure 2 19 for the connection diagram e External Speakers Routes both USB and line in audio sources to external speaker s connected to the CHAT 60 s 3 5mm jack In this mode the CHAT 60 functions as a microphone only This is useful for video conferencing to ensure the audio and video originate from the same point in the room e Line Echo Cancellation Enables line echo cancellation which eliminates echo when the CHAT 60 is connected to a telephone Telephones route audio from the mouthpiece to the earpiece so that you can hear yourself talk which causes feedback when using a speakerphone gt Note Enabling line echo cancellation may cause audio problems if the CHAT 60 is not connected to a telephone Chapter 4 Using The CHAT Application 25 Advanced Settings Database The Database screen allows you to view devices create devices and edit devices in the Device Database The database includes pre defined devices with optimal audio settings pre programmed by ClearOne identified by aZ next to the devices and custom devices you create using this screen or the My Devices screen indicated by a ff next to the devices Ericsson S
9. e e4ecauwe ved Gwenn gacne oes ou ds 19 My DOVICCS sib tee eid re db He os radiri iaria 20 Update FINITIWa E gt errara riet aed 3 aga ceed 21 To gt ee 00 000 2 20800 Ee 0 Gees 24 Advanced Settings o a 00 ccc eee 24 Chapter 5 Maintenance Caring tor Your CHAT 60 p 2 wey oe bdo ee ccd oo 29 Troubleshooting Poor Sound Quality 29 Recovering from an Interrupted Firmware Update 30 Chapter 6 Appendix bo Sonne eee 9 Z 31 vec cn Geta d2 2 00 x Wanra erectas oe o OF ons Son eS me cane ws 33 CHAPTER 1 INTRODUCTION PRODUCT OVERVIEW Thank you for purchasing the ClearOne CHAT 60 personal speakerphone The CHAT 60 is a portable audio peripheral that provides rich audio for hands free calls with Skype the popular Internet communication program The CHAT 60 is completely full duplex and contains HDConference the suite of high performance audio processing technologies that include echo cancellation noise reduction and automatic level controls producing crystal clear conversations Though designed specifically to be used with Skype the CHAT 60 can also be used with other devices such as enterprise telephones and other applications such as VoIP softohones web conferencing instant messaging and PC based gaming This manual will provide detailed instructions on using the CHAT 60 with Skype as well as with these additional devices and applications SERV
10. install Clearlne Chat 2 0 28 to the following folder To install in this folder click Next To install to a different folder enter it below or click Browse 6 The Confirm Installation screen appears Click Next gt to continue the installation 8 Technical Support 800 283 5936 7 The Installing ClearOne CHAT screen appears ClearOne Chat 2 aa Installing ClearOne Chat 2 0 28 ClearOne Chat 2 0 28 is being installed 8 The Device Driver Installation Wizard screen appears Click Next gt to install the CHAT software drivers for Windows When you first connect the CHAT 60 to the USB port on your PC there is an additional driver installation routine that installs the CHAT 60 USB 2 0 drivers for Windows as explained in the Connecting and Configuring the CHAT 60 USB section Chapter 3 Configuring The CHAT 60 9 9 After the CHAT software device drivers are successfully installed the Driver Name and Status appear in the Device Driver Installation Wizard screen Click Finish to complete the installation Device Driver Installation Wizard Completing the Device Driver Installation Wizard The divert were successfully installed on thes computer yom yow device came with instructions please read them first 10 The Installation Complete screen appears Click Close to exit the CHAT installation program i ClearOne Chat 7 0 76 installation Co
11. the Advanced screen you can adjust audio settings for your CHAT 60 view and edit the CHAT 60 database and view the CHAT 60 log file 24 Technical Support 800 283 5936 Advanced Settings Audio Settings The Audio Settings screen displays the current audio settings and allows you to change them You can also create custom audio settings for a particular device See the Advanced Screen Database section for more information Advanced Settings Available audio settings include e USB Audio Controls CHAT 60 audio settings when it is connected via USB to your computer Use the mute buttons to mute the microphone or speaker on the CHAT 60 Use the sliders to adjust the microphone level and speaker level Soeaker and microphone level adjustments made in the CHAT software will automatically change the speaker and microphone volume levels in Windows e Line Audio Controls line in and line out audio levels when the CHAT 60 is connected to devices through its 3 5mm jack These controls are grayed out unavailable when there are no devices connected to the 3 5mm jack Use the input slider to adjust the level of the incoming audio to the speaker use the output slider to adjust the level of the outgoing audio to the far end e Speaker Controls speaker settings when the CHAT 60 is connected to devices through its 3 5mm port e Normal USB audio and line in audio from the 3 5mm jack are mixed through the CHAT 60 speaker e Video Mode
12. your My Devices list Click the Apply to CHAT button to apply these audio settings to the CHAT 60 If the device manufacturer or model is not available select either the Other or the All option in the appropriate column Doing so provides a basic audio configuration for the device and allows you to change it as needed to achieve optimal sound quality See the Optimizing Sound Quality section of Chapter 3 for instructions Chapter 4 Using The CHAT Application MY DEVICES The My Devices screen displays the devices you have configured for the CHAT 60 Applying Audio Settings to the CHAT 60 Select the device you wish to use with the CHAT 60 then click the Apply to CHAT button to apply the custom audio settings Removing Devices from My Devices To remove a device from the My Devices list select the device you wish to remove and then click the Remove from My Devices button then click Yes in the Delete Confirm dialog that appears 20 Technical Support 800 283 5936 UPDATE FIRMWARE Clicking the Update Firmware button displays the update firmware screen Updat Finite Pintware Werion Wt Peri Fije 1 The Update Firmware screen displays the current firmware version unit name and checks ClearOne s website for available firmware and device database updates Using Update Firmware you can automatically update the CHAT 60 with the most recent firmware and device database or you can use the Sel
13. 2 Using a ClearOne MP3 accessory cable available separately P N 830 159 005 connect the CHAT 60 s line audio jack to your MP3 player s headset jack Contact your dealer to order cables and other accessories Custom cable not included Chapter 3 Configuring The CHAT 60 7 Connecting to a Desktop Video Conferencing Device In addition to using the CHAT 60 with PC based webcams and video conferencing applications via USB you can also use with stand alone video conferencing devices 1 Using the CHAT 50 power supply available seperately connect the CHAT 60 to a power outlet 2 Using a ClearOne accessory cable available separately connect the CHAT 60 5 line audio jack to the device s headset jack ClearOne makes two cables for desktop video conferencing with CHAT 3 5mm plug to dual RCA plug and 3 5mm plug to 3 5mm plug Contact your dealer to order cables and other accessories Custom cable not included 18 Technical Support 800 283 5936 CHAPTER 4 USING THE CHAT APPLICATION DEVICE SETUP Device Setup configures the CHAT 60 for use with specific hardware devices other than a PC to ensure optimal sound quality To configure the CHAT 60 use the procedure shown below 2 2 4 5 Video Conferencing Select a device in the Select 1st column Select a manufacturer in the Select 2nd column Select a model in the Select 3rd column Click the Add to My Devices button to add this device to
14. ClearOne CHAT 60 Personal Speakerphone for Skype USER MANUAL TECHNICAL SUPPORT TELEPHONE 1 800 283 5936 1 801 974 3760 FAX 1 801 974 3669 EMAIL tech support clearone com ON THE WEB www clearone com CHAT 60 USER S MANUAL CLEARONE PART NO 800 159 251 JULY 2009 REV 1 5 2009 ClearOne Communications Inc All rights reserved No part of this document may be reproduced in any form or by any means without written permission from ClearOne Communications ClearOne reserves specific privileges Information in this document is subject to change without notice U S PATENTS D545 295 D545 805 D545 806 D545 807 D545 808 OTHER PATENTS PENDING TABLE OF CONTENTS Chapter 1 Introduction Product OvervieW sasaaa naaa whoa bb ereeaeess 1 Service and SUpport co ssrececiereinisa t orrera 1 Important Safety Information o aoaaa aaa 2 Package Contents a nanana 42 4 3 Replacement Parts amp Accessories 3 Chapter 2 Getting Started CHAT 60 Controls 646 e086 abe de pwede ou 4 Gonnecting Your CHAT GO 2 5 4 lt seedview oe wee es 5 Chapter 3 Configuring the CHAT 0 Connecting Your CHAI GO 2226 saednee sea akevs 6 Installing The CHAT Software for Windows T Configuring Your CHAT 60 rares rsarrsess satisi 11 Optimizing Sound Quality lt s 4 14 Connecting Your CHAT 60 to External Devices 15 Chapter 4 Using The CHAT Application Device Selb
15. ICE AND SUPPORT If you need assistance setting up or operating your CHAT 60 personal speakerphone please contact us We welcome your comments 50 we can continue to improve our products and better meet your needs TECHNICAL SUPPORT Telephone 1 800 283 5936 USA 1 801 974 3760 Fax 1 801 977 0087 E mail tech support clearone com Web site www clearone com SALES AND CUSTOMER SERVICE Telephone 1 800 945 7730 USA or 1 801 975 7200 Fax 1 800 933 5107 USA or 1 801 977 0087 E mail _sales clearone com PRODUCT RETURNS All product returns require a return material authorization RMA number Contact ClearOne Technical Support before returning your product Make sure you return all the items and packing materials that originally shipped with your product Chapter 1 Introduction 1 N IMPORTANT SAFETY INFORMATION Read the safety instructions before using this product This personal speakerphone is not designed for making emergency telephone calls when the power fails You must make alternative arrangements for telephone access to emergency services Read and understand all instructions Follow all warnings marked on the product Unplug the product from the outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use only a damp cloth for cleaning Do not use this product in or near water for example near a bathtub kitchen sink or swimming pool Place this product on a flat level dry surface for ongoing ope
16. ay not function properly To restore firmware boot the CHAT 60 in Generic mode using the instructions shown below Disconnect the USB cable from the CHAT 60 Hold down the MUTE button while re connecting the USB cable The Update Firmware Recovery Screen appears Click the Update Firmware button and follow instructions that appear on screen During the update the messages Initializing and Recovering appear above the progress bar When the firmware file is recovered the Update Firmware utility automatically runs see the Update Firmware section for details O O A O N linknown ipdate Ema The firmware is now restored and your CHAT 60 is ready to use In rare cases Generic mode is unable to restore the firmware If this occurs the CHAT 60 automatically re boots in protected DFU mode and attempts to restore the firmware Follow the instructions that appear on screen or contact ClearOne technical support for assistance 30 Technical Support 800 283 5936 CHAPTER 6 APPENDIX SPECIFICATIONS Connections USB connector Version 2 0 compatible Type Mini B External audio Type 3 5mm 1 8 mini plug Tip Line output transmit Ring Line input receive Sleeve Ground Controls Volume up Volume down Microphone mute Audio Speaker Bandwidth 150Hz 15kHz Max output level 80dBSPL 1 foot Microphone Bandwidth 50Hz 8kHz Line input Frequency response 20Hz 20kHz
17. e CHAT 60 is connected to a PC via USB or when the CHAT 60 5 plugged into AC power The LED status indicator changes to red when mute Is on Volume Up Down and Mute Buttons Use the Volume Up Down buttons to adjust the volume level of the CHAT 60 Use the Mute button to mute the CHAT 60 s microphone until the button is pressed again you are using the CHAT 60 with a PC you can also use the CHAT application or the volume controls in Windows to make these adjustments gt Note If your CHAT 60 is connected to a PC any changes you make to volume by pressing the CHAT 60 buttons also change the volume settings in Windows 4 Technical Support 800 283 5936 CONNECTING YOUR CHAT 60 1 Use the included USB cable to connect the CHAT 60 to a USB port on your computer 2 The status LED on the front of the CHAT 60 turns blue then red then blue again to indicate that Windows recognizes the CHAT 60 3 The status LED on the front of the CHAT 60 turns blue then red then blue again to indicate that Windows recognizes the CHAT 60 The Windows New Hardware Found dialog appears and Windows installs the USB 2 0 device drivers for CHAT on your system When the installation is complete click Close Once successfully connected to your computer the CHAT 60 will automatically become the default audio device for Windows speaker and microphone When you run Skype the CHAT 60 will also become the default speaker and microphone for Skype call
18. e CHAT software by accessing the following http www clearone com support downloads php content main select your device from the BY PRODUCT window and click SEARCH and the screen will display only those downloads available for your specific device Select the latest version of the CHAT 60 160 Software and the system will display a confirmation window for the software to be downloaded to your computer 2 Unzip the downloaded folder and run Setup exe to begin the installation process 3 Windows displays an Open File Security dialog Click Run The CHAT software Setup Wizard welcome screen appears bad ClearOne Chat 7 0 Welcome to the ClearOne Chat 2 0 28 Setup Wizard The installer vall guide you through the steps required to metall OearOne Chat 2 0 28 on your computer 4 Click Next gt The License Agreement screen appears Read the license agreement and select the Agree radio button then click Next gt to proceed with installation OPENING ANY MEDIA ENVELOPE OR USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS F YOU DO NOT AGREE TO THE LICENSE AGREEMENT YOU MAY RETURN THE UNOPENED PACKAGE 1 Do Not Agree Agree Chapter 3 Configuring The CHAT 60 7 5 The Select Installation Folder screen appears Use the default directory or click Browse to select an alternate directory Click Next gt to continue the installation ClaasOne Chat 2 0 28 The installer will
19. e directory as the CHAT software Printing a Log File Open the log file by double clicking on it s icon then use the text editor application in Windows or OS X to print the file Clearing the Log Click Clear to clear the events listed in the log This action cannot be undone 28 Technical Support 800 283 5936 CHAPTER 5 MAINTENANCE CARING FOR YOUR CHAT 60 Follow all warnings and instructions marked on your CHAT 60 Unplug the USB 2 0 cable from the CHAT 60 before cleaning Unplug the power supply from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth moistened with water to clean the outside of your CHAT 60 and power supply TROUBLESHOOTING POOR SOUND QUALITY you experience poor sound quality check the following list for solutions to common issues Ensure the CHAT 60 is connected to your computer start the CHAT application then verify test and adjust the audio settings as needed to obtain good sound quality Or select an appropriate ClearOne pre programmed device and click Apply to apply the settings to the CHAT 60 If the issue remains unresolved the third party device or application may be responsible for the poor sound quality Refer to the device or application documentation or contact the manufacturer s technical support for assistance Verify that all cables are properly and securely connected Refer to the appropriate connection diagrams in Chapter 2 Getting Star
20. ect File button to manually load an existing firmware file gt Note The computer your CHAT 60 is connected to must be connected to the internet in order to use the Check for updates option Check for Updates Automatic Updates Perform the following steps to automatically update your firmware and device database 1 Click the Check for updates button to check the web for available updates 2 The following series of messages appears below the progress bar Locating website Website found Click Update to load new firmware into device Appears only if a new firmware file is available e Click Update to load new database information Appears only if a new device database file is available gt Note If no new firmware or device database updates are available then the following messages appear below the progress bar Your device contains the most recent firmware e Your database contains the most recent updates This indicates that your firmware and database are current No updates are required Chapter 4 Using The CHAT Application 21 3 Click the Update button to install available updates The Update dialog box appears Update 4 Click Update Firmware to update firmware only Click Update Database to update the device database only Click Cancel to cancel the update procedure and return to the Update Firmware screen 5 If you choose to update the device database a warning dialog appears This wi
21. es the microphone volume being sent to the device connected to the CHAT 60 s line audio jack Likewise adjusting Speaker Level under USB Audio changes the CHAT 60 speaker volume while adjusting the Input Level under Line Audio changes the speaker volume being received from the connected device 6 Place a call using the device or application Land lines provide the best audio for tuning purposes 7 Ask the person on the other end of the call to count from 1 to 10 in a normal voice While the person is counting click and move the Input slider in the CHAT application until the caller s voice can be clearly heard Repeat as needed to find the optimal speaker volume for the device 14 Technical Support 800 283 5936 8 While the caller is still on the phone count from 1 to 10 in a normal voice Ask the caller if they can hear you clearly Click and move the Output slider until the caller can hear you clearly Repeat the test count as needed to find the optimal microphone volume for the device 9 Click Save to Database to capture the optimized settings The Add Settings to Database dialog appears Enter appropriate name in the Model field then click the Save to Database button 10 The optimal audio settings for the device or application are now ready for use Repeat steps 1 through 9 for any additional devices and applications To switch between audio settings for different devices and applications click the My Devices button select the d
22. esired device or application then click the Apply to CHAT button The audio settings are instantly applied for the chosen device or application CONNECTING YOUR CHAT 60 TO EXTERNAL DEVICES The following sections explain how to connect your CHAT 60 to devices other than a PC or Mac Connecting to a Telephone 1 Using the CHAT 50 power supply also available seperately connect the CHAT 60 to a power outlet 2 Using a ClearOne telephone connection cable available separately connect the CHAT 60 to your telephone s headset jack Contact your dealer to order ClearOne cables and accessories Custom cable not included DO NOT plug the telephone cable from the CHAT 60 into a jack on the telephone that is intended for connecting a telephone line Doing so can cause serious damage to the telephone or the CHAT 60 Chapter 3 Configuring The CHAT 60 5 Connecting to a Cell Phone 1 Using the CHAT 50 power supply available seperately connect the CHAT 60 to a power outlet 2 Using a 2 5mm to 3 5mm cell phone connector cable available seperately connect the CHAT 60 s line audio jack to the headset jack of the cell phone lt Note Not all cell phones are supported Refer to the CHAT software Device Setup tab and click Cell Phone for a list of Supported phones 16 Technical Support 800 283 5936 Connecting to an MP3 Player 1 Using the CHAT 50 power supply available seperately connect the CHAT 60 to a power outlet
23. ll update the Chat software settings database s Are pou sure you want to continue 6 Click Yes to proceed with the firmware or device database update 7 A second warning dialog appears Click Yes to proceed 8 A series of messages appears below the progress bar indicating that the updates are in progress gt Note Windows Vista will prompt you to unplug and then reconnect the CHAT 60 to complete the firmware update 9 When the update is complete the following messages appear below the progress bar Update Successful The firmware for CHAT has been changed to lt new revision level gt where lt new revision level gt is the new firmware revision number e Update Successful The database has been updated to lt new revision level gt where lt new revision level gt is the new database version number The most recent firmware and device database updates are now loaded 22 Technical Support 800 283 5936 Select File Manual Update gt Note This procedure is for advanced users technical support purposes and corporate environments where IT security policies may prohibit automatic updates Loading an incorrect firmware file can cause unpredictable results In most cases you should use the automatic update procedure by clicking the Check for updates button To manually change the firmware version loaded in the CHAT 60 use the procedure shown below hias Fiera F Wersiorn Wert
24. mplete OlearQine Chat 2 0 28 has been successfully installed Click Close to exit ClearOne CHAT icon ES that is now on your Windows desktop or through the Windows Start menu Start gt All Programs gt ClearOne Communications gt CHAT gt ClearOne CHAT Before using the CHAT 60 for the first time proceed with the audio settings configuration procedure This will ensure optimal sound quality for each device and application you plan to use with the CHAT 60 10 Technical Support 800 283 5936 CONFIGURING YOUR CHAT 60 1 Use the included USB cable to connect the CHAT 60 to a USB port on your computer 2 The status LED on the front of the CHAT 60 will turn blue then red the blue again to indicate that Windows has recognized the connection 3 The CHAT application icon appears ClearOne Chak Chapter 3 Configuring The CHAT 60 1 4 Click the Device Setup button in order to select and configure pre defined audio settings for the devices you will use with your CHAT 60 5 The Device Setup screen appears with a list of devices displayed in the Select 1st column This column displays the general types of devices that you can configure for use with the CHAT 60 Device swup Select ist Cell Phone Gaming MP3 Player PC amp Laptop Telephone W Video Conferencing Device Setup My Devices Update F irnrware Help 6 Select the appropriate device from the Select 1st list The CHAT software po
25. ony LG LG LG Vx6000 LG v 6100 LG Wx8300 Other Timeport 280 W180 View Device Audio Settings To view settings for a device select the device s row in the Database screen and click View The View Database Record dialog appears To view the current settings on the CHAT 60 click Upload from CHAT Use the sliders radio buttons and check boxes to change the audio settings if needed then click Ok to save the changes Technical Support 800 283 5936 Create A New Device To create a new device with custom audio settings use the following procedure 1 Click the New button The Add Settings to Database dialog appears Cell Phone Generic Upload from Chat 2 Adjust the audio settings as needed or click Upload from CHAT to upload and display the CHAT 05 current audio settings 3 Use the Select 1st and Select 2nd lists to select a device type and manufacturer for the device select either the Other or the All if no appropriate setting is available Enter a custom name for your device in the Select 3rd entry field 4 The Include in My Devices checkbox is selected by default to include this device in My Devices When you are finished click OK The device is now available in the My Devices and Device Setup screens Editing Custom Devices To edit custom devices select the device in the Advanced Settings Database screen then click the Edit button that appears instead the View button that is sh
26. own for pre configured ClearOne devices The Edit Database Record appears Change the device name and or settings as needed then click Ok Cell Phone Chapter 4 Using The CHAT Application 7 Adjust the audio settings as you wish or click Upload from CHAT to upload the CHAT 60 s current audio settings When you are finished editing the record click OK If you wish to cancel your edits click Cancel Deleting Custom Devices To delete custom devices from the database simply click the Delete button after selecting the device you wish to delete You can only delete custom devices you cannot delete pre programmed devices devices with the ClearOne icon next to them ADVANCED SETTINGS LOG The CHAT application keeps a log of device events firmware upgrades and software upgrades in a text file You can view save and print the log as needed To view the log select the Advanced tab then click the Log button The log is displayed in the center pane 11 18 37 171 Software Version 2 0 8 640 11 18 37 202 Resource Version 2 0 8 640 11 16 37 202 DLL Version 2 0 7 37 11 18 37 202 Registered 11 18 38 108 Device Found CO008 RO013P1 F WAHIDEVID_146ESPID_ 11 18 38 421 Firmware Version 19 Saving the Log To save the log to a text file click the Save button A standard Windows save dialog appears Name the file and choose a directory to save the file in The default directory is the CHAT 60 Log which is located in the sam
27. product in close proximity to any of these devices Save these instructions CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN THE LIGHTNING CAUTION TO REDUCE THE THE EXCLAMATION WARNING TO FLASHAND ARROW RISK OF ELECTRIC SHOCK POINT WITHIN THE HEAD WITHINTHE DONOTREMOVECOVER TRIANGLE ISA PREVENT FIRE OR TRIANGLE ISA OR BACK NO USER WARNING SIGN ELECTRICAL SHOCK warnincsicn SERVICEABLE PARTS INSIDE ALERTING YOU OF ALERTING YOU OF REFER SERVICING TO IMPORTANT HAZARD DO NOT DANGEROUS QUALIFIED SERVICE INSTRUCTIONS EXPOSE THIS VOLTAGEINSIDE PERSONNEL ACCOMPANYING PRODUCT TO RAIN THEPRODUCT THE PRODUCT OR MOISTURE SEE MARKING ON BOTTOM BACK OF PRODUCT 2 Technical Support 800 283 5936 PACKAGE CONTENTS The illustration below shows the parts that ship in the box with each model of the CHAT 60 Contact your dealer for replacement parts and accessories CHAT 60 USB 910 159 001 gt Note ClearOne is not responsible for product damage incurred during shipment You must make claims directly with the carrier Inspect your shipment carefully for obvious signs of damage If the shipment appears damaged retain the original boxes and packing material for inspection by the carrier Contact your carrier immediately To ensure safety and regulatory compliance use only the power supply provided with your CHAT product Approved power supplies include Glob Tek Model GT 41052 1507 and Phihong Model PSAO5R
28. pulates the Select 2nd column with available devices based on your selection 12 Technical Support 800 283 5936 Video Conferencing 7 Select a manufacturer or device type in the Select 2nd column If your specific device is not listed select either the Other or the All option The CHAT software populates the Select 3rd column based on your selection Video Conferencing 8 Select a model in the Select 3rd column If your specific device or application is not listed select either the Other or the All option After making your selection the Add to My Devices and Apply to CHAT buttons appear at the bottom of the Device Setup screen 9 When you are satisfied with your selections in all three columns click Add to My Devices This saves the audio settings for the device you just created to the device database and allows you to instantly select them and apply them to the device in the future 10 Click Apply to CHAT to apply the audio settings to the CHAT 60 Chapter 3 Configuring The CHAT 60 3 11 If you will be using your CHAT 60 with external devices such as a cell phone MP3 player or desktop video conferencing device connect it using the connection diagrams on pages 13 through 16 optional gt Note When connecting to an analog device you can leave the CHAT 60 connected to your PC The CHAT 60 will continue to receive power through the USB cable eliminating the need to use the CHAT 60 s external AC power adapter
29. ration Never place product near heat radiators or registers Allow adequate ventilation for heat dissipation This product should only be operated using a power source specified on the product label If you are not sure about the power source at your location consult your dealer or local power company Do not overload wall outlets and extension cords this can cause fires or electric shock Never spill liquid on or into the product Do not disassemble this product Opening or removing covers can expose you to dangerous voltages and other risks Incorrect reassembly can cause electric shock during subsequent use Unplug the product from the outlet and contact a qualified service technician under the following conditions When the power supply cord or plug is damaged or frayed a b If liquid has been spilled into the product O the product does not operate normally by following the operating instructions d If the product has been dropped or damaged e If the product exhibits a distinct change in performance Avoid telephones during an electrical storm There is a risk of electric shock from lightning Do not use this product to report a gas leak in the vicinity of the leak Do not use this product near intensive care medical equipment or by persons with pacemakers This product can interfere with electrical equipment such as answering machines TV sets radios computers and microwave ovens Do not place the
30. s replacing your computer s speakers and microphone For more detailed information about using Skype and changing the audio settings please refer to the Skype website at www skype com gt Note If your sole purpose for purchasing the CHAT 60 is to use it with Skype and you do not inted to use it with hardware devices other than your PC you do not need to review the rest of this manual The remaining pages of this manual describe how to connect the CHAT 60 with devices other than a PC and how to install and use the CHAT software in order to correctly configure the CHAT 60 for use with those devices since the CHAT 60 obtains its power from your computer via the USB cable connecting it to a different hardware device will require an external power supply which is not included with the CHAT 60 This power supply can be purchased from ClearOne part number 561 159 001 Chapter 2 CHAT 60 Controls 5 CHAPTER 3 CONFIGURING THE CHAT 60 CONNECTING YOUR CHAT 60 1 Use the included USB cable to connect the CHAT 60 to a USB port on your computer 2 The status LED on the front of the CHAT 60 will turn blue then red the blue again to indicate that Windows has recognized the connection 6 Technical Support 800 283 5936 INSTALLING THE CHAT SOFTWARE FOR WINDOWS gt Note The following instructions show Windows XP screenshots However the installation procedure is the same for Windows XP and all versions of Windows Vista 1 Download th
31. ted of this manual for more information your CHAT 60 is connected to a USB hub the USB hub must be connected to an external power source you have another USB device such as a digital camera connected to your computer on the same USB bus as your CHAT 60 Windows may generate the error message USB Controller Bandwidth Exceeded In this case you must move the other USB device to a separate USB bus The CHAT 60 is a high performance USB device that requires sufficient bandwidth to function properly some USB cameras that use audio drivers are automatically assigned by Windows as the default audio playback device even though the camera doesn t have a speaker In this case disconnect all USB devices including your CHAT 60 reconnect the CHAT 60 to the USB bus first then reconnect the other USB devices This allows Windows to properly select the CHAT 60 as the default audio playback device you are unable to resolve the problem please refer the support pages on our website or contact ClearOne Technical Support PHONE 1 800 283 5936 USA or 1 801 974 3760 FAX 1 800 974 3669 USA or 1 801 977 0087 EMAIL tech support clearone com ON THE WEB www clearone com Chapter 5 Maintenance 29 RECOVERING FROM AN INTERRUPTED FIRMWARE UPDATE a firmware update is interrupted by loss of power to the CHAT 60 the USB cable being disconnected or an unexpected programming error the CHAT 60 m
32. th the sound quality no further adjustments are necessary Using A Third Party Application you are using the CHAT 60 with an application other than CHAT such as Cisco Communicator or skype ClearOne recommends using the tuning wizard or audio configuration controls in that application to adjust audio settings If the application does not have a tuning wizard or audio settings use the CHAT application to tune audio settings for optimal sound quality as explained in the next section Using The CHAT Application 1 If not already open start the CHAT application 2 For the CHAT software click the My Devices button and select the device you want to tune select the Other or All option if your device application is not listed then click the Apply to CHAT button 3 For external hardware devices connect the device to the CHAT 60 using the diagrams on pages 16 18 4 Adjust the speaker and volume settings on the external device or in the application to 50 half volume 5 Click the Advanced button to display the pre defined audio settings for the device you selected in step 2 Use the USB Audio section of the screen to tune applications use the Line Audio section to tune external hardware devices connected to the CHAT 60 s 3 5mm port lt Note In the Advanced screen adjusting Microphone Level under USB Audio changes the CHAT 60 microphone volume for USB applications while adjusting the Output Level under Line Audio chang
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