User manual
Contents
1. RS485 WIEGAND INPUT CONNECTION PORT RS485 Single Connection Connection to a single computer using RS485 wire RS485 Network Connection Connection to multiple computers using Daisy Chain connection Wiegand Output Connecting with third party connector or terminal s ACCESS CONNECTION Links the terminal to a door lock system BELL PORT Links the terminal to doorbell Link all cables to the correct connection point s before attempting to connect the terminals to software Ingress Online Activation Ingress is a genuine software by FingerTec Every FingerTec access control model comes bundled with a unique license key To start using the terminal with Ingress you must connect the terminal to Ingress and perform online activation Ingress reads the serial number of your terminal and sends it for verification at the Fin gerTec server via Internet In case you do not have an Internet connection you would need to do offline acti vation Please send the serial number and models of your terminals to your local re sellers or support fingertec com to request for a product key and activation key Installation and Setup of Ingress Install Ingress in a PC that fulifills Ingress minimum requirements Refer to http www fingertec com customer download postsales SUM Ingress E pdf for the Ingress user guide online Setup Wizard will require you to do online activa tion before connection establish between Ingress and terminals Con2. Zones 32 ACCESS COMBO GROUP TIME ZONE 1 1 TP1 0900 13 00 2 TP2 1000 1500 3 TP3 1300 1400 To use the Access Combo users from all the three time zones must be present for verification and the time period of the three groups must be valid in order to gain access As shown in these time zones 13 00 is the overlapping time where all of them can gain access To configure Access Combo press Menu gt System gt Access Control Settings gt Un lock Combination Settings gt Select the combination you want for example Comb1 gt OK gt input the number in this case 123 to represent GRP TP1 GRP TP2 GRP TP3 gt OK Each access combination supports maximum 5 time zones HOLIDAY SETTINGS You can set date range of holiday into the Face ID 3 then to adjust the allowed access time Set the time zone of access time then press Menu gt System gt Access Control Settings gt Holiday Settings gt Add gt Set the parameters as below Code Reference number of the holiday range from 1 to 24 Start date When holiday starts e End date When the holiday ends Time Zone time zone for access Individual Access Option BY TIME After a user has been enrolled you can configure his her access option settings Press Menu gt User gt Select User gt User Access gt Determine the below settings VerType To assign verify method for particular users see details in Different Veri fication method Use gr
3. of Bolts Use the bolts to mount the back plate of terminal on the wall Sy Screwdriver T10 screwdriver to open the back plate of terminal for in stallation Ethernet Converter Cable To connect the CAT5 to the terminal and another end to the LAN connection Plastic Back Plate Use this plate to conceal wires for a cleaner installation RFID Cards 5 pcs FingerTec provides extra cards for RFID 5pcs and for Mifare Card every package comes with only 1 sample card a For easy navigation on touch screen LCD panel Connection Wires To connect the wires to door lock doorbell RS232 and RS485 if required Included Printed Materials FingerTec Comprehensive DVD Quick Start Guide Pamphlet User Enrollment Template Form Warranty Card Installation Tips Best installation location for Face ID 3 1 Avoid from facing strong sunlight 2 Must be at least 2 meters away from any strong light source e g ceiling fluorescent light 3 The height must be at least 1 2m from the ground level to the Face ID 3 camera ACTIVATING TERMINAL Every FingerTec access control model comes bundled with a unique license key To start using the terminal with Ingress you must connect the terminal to Ingress and perform online activation Ingress reads the serial number of your terminal and sends it for verification at the FingerTec server via Internet In case you do not have an Internet connection you
4. FING RIEC Face ID 3 Face Recognition System for Door Access amp Time Attendance User Guide CONTENTS 3 4 5 9 10 15 16 18 19 22 CHAPTER 1 GETTING STARTED Viewing the User Guide on the Internet Included Accessories Included Printed Materials Installation Tips Activating Terminal Registering Warranty CHAPTER 2 BASICS Introduction Overview The Display of LCD Panel Main Menu Touch Keypad Keyboard Date Time Voice Control Security Features Cleaning Restarting and Resetting CHAPTER 3 CONNECTION SYNCING TERMINALS Installation Mount on Wall Communication Diagrams Description of Available Connections Ingress Online Activation Installation and Setup of Ingress Connecting Terminals to Ingress Using USB to Download Upload Data Communication Key CHAPTER 4 MANAGING USER Enrolling Users Voice Message Face Verification Adding User Information Deleting User Access Level Privilege CHAPTER 5 SYSTEM General Settings Display Settings Face Settings Log Settings Update System Information 23 24 25 26 27 28 29 30 32 33 34 CHAPTER 6 DATA Deleting Transaction Logs Deleting All Data CHAPTER 7 USB Understanding the Need for USB Flash Disk Type of USB Downloading Attendance Logs Downloading User Data Uploading User Data from USB to Terminal Uploading User Photo CHAPTER 8 e SHORTCUT KEY Shortcut Keys in Short Configuring Short
5. Screen Sensitivity to Default Level Menu gt Auto Test gt Calibration The screen will display five dots one at a time in all corners of the screen and one at the center You need to touch the center of the dot for the system to calibrate the screen automatically When the process is done the screen will return to the main menu 11 BELL Definition of Schedule Bell Schedule bell is a function to alert employees or users at a certain time based on your company s scheduling and preference For example a group of employee s lunch time is at 10 30a m while the other group is at 2 00p m the Face ID 3 offers up to 15 schedules you can define Menu gt Date Time gt Bell gt Choose the options that you want to change and change the value accordingly gt Save Inserting Day and Time to Trigger Schedule Bell The screen displays 00 00 as default time A tap on the selected bell will bring you to another setting page Input the day time you want the bell to ring day The time format is 24 00 hours Determining the Ring Type of Schedule Bell The Face ID 3 offers various type of ringtones to choose from A tap on the ringtone will change the sound of the bell Select the one you prefer Adjusting Volume of the Bell Where you want it loud or not it s up to you The Face ID 3 offers low mid high volume and the default is Mid A tap on the Volume will lead you to select low mid high volume Select your volume to determine the le
6. Sensor Mode There are two types of door sensors available for door access which are Normally Open NO and Normally Close NC Once a door sensor is available you have to choose the door sensor type Default is None DELAYING ALARM Alarm Delay This function only works when there is alarm system installed with Face ID 3 You can adjust the time before Face ID 3 triggering an alarm system if the door is not closed A tap on the value will prompt a keypad Input the value in seconds The default value is 30s Door Access by Time Control TIME ZONE The period where a user is allowed access is called TIME ZONE or time period TP In total there are 50 time zones available in the Face ID 3 Each Time Zone has 7 time slots for Monday until Sunday To define time zone Press Menu gt System gt Access Control Settings gt Time Zone Settings gt Select the Time Zone number and deter mine the time for each day Example 1 TIME ZONE SUN MON TUE WED THU FRI SAT 1 0900 1800 0900 1800 0900 1800 0900 1800 0900 1800 0900 1800 0900 1800 What does Time Zone 1 mean Time Zone 1 consists of a constant access time for a period of one week where a user checks in at 9am and leaves at 6pm User have no access before 9am or after 6pm Example 2 TIME ZONE SUN MON TUE WED THU FRI SAT 2 0900 1800 0900 1800 0900 1800 0900 1800 0900 1800 0900 1800 0900 1800 What does Time Zone 2 mean Time Zone 2 is showing variation in access schedule
7. Status bar to indicate the quality of the captured image the higher the number the better the image SUCCESSFUL VERIFICATION MODE FING RTEC support fingertec com The system will display your photo user ID and User ID 3 name after Name verifying your 16 55 Verified identity Face ID 3 Main Menu New User Add new user to the Face ID 3 User FING RIEC A P Support fingertec com Enroll edit delete and insert user information from User icon The Face ID 3 allows storage of 200 facial n A images NewUser User Connection a Connection 2 Setup the Face ID 3 communication with computer ete through LAN RS232 and RS485 Set communication with a computer for a secure data transfer USB Sys into Syster Configure the settings of the Face ID 3 including at F celD 3 tendance and update settings Data Check user attendance and transaction logs that are available in the Face ID 3 and perform housekeeping of the terminal Date Time Shortcut to set date time into the Face ID 3 Auto Test Run tests on the Face ID 3 to diagnose the terminal on various aspects USB Transfer data to and from the Face ID 3 using a USB flash disk Sys Info Show basic information of the Face ID 3 and its storage status Touch Keypad FING RIEC support fingertec com 200p Press 1 1 to view the touch keypad You can input in BEBE formation into the Face ID 3 through the touch keypad E It contains numbe
8. Volume gt Select Low Mid High Security Features Security features help protect the information in the Face ID 3 from being ac cessed by others ADMIN AFFIRM Register an administrator into the system by enrolling a face or password to a user ID Press Menu gt Add User gt Privilege Administrator gt Choose enrollment method gt Save After enrolling an administrator the main menu can only be accessed by admin istrator TAMPER SWITCH The Face ID 3 comes with a tamper switch located at the rear of the terminal Dur ing installation the tamper switch is compressed against the back plate Any at tempt to dismantle the Face ID 3 will trigger the internal alarm and the LCD panel will display System Broken to notify users Cleaning Please turn off the terminal before cleaning it CLEAN TOUCH PANEL Use a microfiber cloth to clean the Face ID 3 Do not use any liquids household cleaners aerosol spray solvents alcohol ammonia and abrasive solutions to clean the touch screen panel of the Face ID 3 because it could damage the panel Restarting and Resetting If something isn t working right try restarting or resetting the Face ID 3 RESTARTING THE TERMINAL Open the USB port cover to look for the Restart button use a pin press the but ton once to restart the terminal RESETTING THE TERMINAL Go to Menu gt Data and click on Restore to Factory Settings Press Yes to confirm Resetting of the Face ID 3 will c
9. assword gt Input password using the touch keypad gt OK gt Reconfirm password gt OK gt Select Privilege gt User gt Save Voice Message Verified Identity verification is successful the Face ID 3 stores the transac tion logs and opens the door if connected to door access Try again please Identity verification failed because the face is not properly posi tioned the card or face template is not available in the Face ID 3 or the password is incorrect Voice Message What Does It Mean Admin Affirm You are not the administrator of the system and you cannot ac cess Menu page Invalid ID For 1 1 verification User ID entered does not match the face or password Face Verification TN 1 N verification does not require any input of your user ID Stand in front of the Face ID 3 until you can see the reflection of your face on the panel and look at the cameras The Face ID 3 takes a second to verify your face 1 1 1 1 requires input of User ID before the Face ID 3 reads and verifies Press 1 1 1 N gt Input ID on the screen gt Press face icon gt the Face ID 3 reads and verifies Some precautions have to be taken to get a good read everytime Stand firm do not move your head Do not cover your face Stay calm do not make extreme facial expressions like sticking your tongue out or cringing your face Do not stand too close or too far from the Face ID 3 Adding User Informa
10. ation is successful Red indicates problem or verification has failed Door Bell button Press to ring the external door bell Speaker Emit instructions from Face ID 3 Twin Face Camera Capture face images in a few directions Reset button To restart the machine USB Port Connect the USB extension provided here to download upload data from to Face ID 3 The Display of LCD Panel Take a closer look at the touch screen LCD panel for some basic and important information Press moderately on the LCD when input commands to maintain a longer lifespan of the terminal Clean the camera area with a microfiber cloth to maintain the performance of face scanning STANDBY MODE Date Day Time FING RITEC support fingertec com 13 11 01 Thursday lt I KHE 147 ARVN Terminal is in standby mode ready for scanning Menu button to access Tap to view into the system the keypad VERIFICATION MODE FING RIEC support fingertec com Display image of user during enrollment Adjust your position so OTT your face appears in this area MENU 41 Face ID 3 Status bar to indicate the quality of the captured image the higher the number the better the image ENROLLMENT MODE FING RTEC support fingertec com Displays image of user captured during enrollment Position your eye to appear in this area Progress bar Pee ill to indicate FscelD 3 progress of facial enroll ment
11. ause all your settings to return to the original factory settings 3 CONNECTION SYNCING TERMINALS Installation FingerTec terminals offer several connections for power and communications To in stall the Face ID 3 follow the instructions below Mount On Wall Attach the back plate on to the wall securely and attach the ter minal on to the back plate when mounting Back Plate it on the wall FingerTec provides two kinds of wall plates with the Face ID 3 Choose either one that suits to your installation require ment 4 feet 1 2 meter recommended OPTION A Installation using Metal Backplate Rubber Cushion i Terminal Metal Backplate OPTION B Installation using Plastic Backplate Rubber Cushion Terminal Plastic Backplate Communication Diagrams Connection points for power and communication are available at the back of the terminal Refer to the following diagrams for the correct installations TCP IP PORT DC12V 3A Power Supply RS232 RS485 Data Converter 3rd party controller with 26 bits wiegand input RS232 RS485 Data Converter Wiegand OUT FOR NC NORMALLY CLOSE DOOR LOCK SYSTEM ACCESS CONNECTION PORT Door E sensor The use of Diode is optional Emergency 2 break glass 2 NC Alarm device The use of Diode is optiona
12. communication options such as LAN and serial cable connections but sometimes there are scenarios that require USB Universal Serial Bus connec tivity USB can connect Face ID 3 with a computer for download and upload of user information and transaction logs Type of USB There are various types of USB flashdisks available in the market The Face ID 3 can only work with USB flash disks that supports minimum Linux Kernel 2 4 x works fine with Imation Transcend and Pen Drive minimum support Linux Kernel 2 4 x To determine the type of USB compatible by FingerTec terminal please refer to this link at http www fingertec com newsletter HL_74 html Downloading Attendance Logs To download attendance logs from the Face ID 3 to the computer Menu gt USB gt Download Transactions After the download process is complete eject USB flask disk from the Face ID 3 and connect it to your PC that has been installed with the Software Upload the data from the USB into the software for further processing Downloading User Data Enrollment of user must be done at the Face ID 3 and during enrollment user data such as name and user ID are inputted To sync the data in the Face ID 3 and com puter Menu gt USB gt Download User Uploading User Data from USB to Terminal While an administrator can input user data into the Face ID 3 the rests of user information is completed in software Get the latest updates of user information from Software to the Fac
13. cut Keys CHAPTER 9 AUTO TEST Who should do the Auto Test Is the Screen OK Checking the Voice Message Checking the Infrared Camera Is the Time Accurate CHAPTER 10 CALIBRATION Calibrating Screen Sensitivity to Default Level CHAPTER 11 BELL Definition of Schedule Bell Inserting Day and Time to Trigger Schedule Bell Determining the Ring Type of Schedule Bell Adjusting Volume of the Bell Repetition State CHAPTER 12 ACCESS Most Commonly Used Access Features Door Access by Time Control Individual Access Option TROUBLESHOOTING 1 GETTING STARTED Viewing the User Guide on the Internet The User Guide is available in the package when you purchase the product The User Guide is also published online at http www fingertec com and http user fingertec com Choose the language you prefer to view the User Guide in Included Accessories Rubber Cushion Place this plate on a wall to position the terminal firmly on smooth surfaces the plate also acts as current absorber a Diode For installation of door lock system allowing electrical current to pass through it in one direction only can be thought of as a check valve Diode is not required for in stallation with AdapTec AC Measurement Tape Measuring installation height to achieve optimum performance for terminal Metal Back Plate Secure this plate on top of the rubber cushion and hang the terminal on top of it qe A Packet
14. e ID 3 terminal using USB Flash Disk Menu gt USB gt Upload User Uploading User Photo User photo can be included in user information in software To get the same photos being displayed when users gets verified upload the user photo from the software to Face ID 3 The size of each photo must be 320 x 240 resolution To do it using USB Flash Disk Menu gt USB gt Upload User photo 26 8 SHORTCUT KEY Shortcut Keys in Short Shortcut keys give you quick access to your most used functions A total of 6 short cut keys are an available for you to configure They are labeled with defined names and display on side of the screen Configuring Shortcut Keys Menu gt System gt Shortcut Definition gt Tap on the key one at a time and select the function you want for the specific key gt Save Some of the functions you can configure for your shortcut keys include status key work code viewing of sms settings of face setting of fingerprint etc 9 AUTO TEST Who should do the Auto Test Auto Test page is to diagnose or analyze the conditions in the Face ID 3 There are several tests available in the Auto Test page and only an administrator is allowed to perform the test Before running any tests kindly contact your reseller for advice or you could email support fingertec com Is the Screen OK Test Screen determines the quality and sensitivity of the Face ID 3 touch screen panel You will see lines of different colors cl
15. e ID 3 to regulate housekeeping of logs LOG ALERT When log storage is at a certain level users administrator need to be alerted to avoid underperformance of the terminal The recommended value is 99 Menu gt System icon gt Log Settings gt Log Alert gt Input your value gt Save Update FingerTec offers updates of the Face ID 3 regularly Always consult your local reseller before you update the firmware of the terminal or alternatively you can contact us at support fingertec com System Information This option allows installers to check the information of the terminal including stor age firmware algorithm etc To retrieve the Face ID 3 s System Information Press Menu gt Sys Info gt Record Device FING RIEC support fingertec com Used 14 Free 99986 Users 3000 PC Used 3 Free 2997 Face 400 Ca il Used 2 Free 398 Exit Device celD 3 FING RIEC support fingertec com Device Name Face ID3 Serial Number MAC Address 00 17 61 00 00 02 Face Algorithm Face VX7 0 Firmware Ver Ver 8 0 0 build 116 Manufacturer FingerTec Manu Time Records FacelD 3 22 RECORD Shows free storage and used storage of the Face ID 3 detailing user count admin count and password user It also displays other information such as face templates logs templates that have been used and are available DEVICE A tap on device displays the Name Serial Number of Face ID 3 MAC Ad dress Face algorithm Firm
16. er of try exceeds the limit the Face ID 3 could trigger the alarm system to alert security that somebody is meddling with the terminal Menu gt Sys tem gt Access Control parameters gt Failure alarm threshold gt Determine the Level gt Save Face Settings SETTING THRESHOLD Threshold is a level of infrared scanner s sensitivity Threshold determines how many percent of your face is being read by the system The higher the threshold level the more percentage is being read the more restricted the system Configure the threshold for 1 1 and 1 N methods For 1 1 the range is from 0 99 and the recommended value is 70 For 1 N the range is from 0 99 and the recommended value is 80 Menu gt System gt Face gt 1 1 Threshold 1 N Threshold gt Input your value gt Save CAMERA EXPOSURE You can adjust the light exposure level of infrared cameras in the Face ID 3 Im proper value to the settings could affect the performance of the camera The recom mended value is 320 Menu gt System gt Face gt Exposure gt Input your value gt Save ADJUSTING IMAGE QUALITY To determine the quality of face images captured by the Face ID 3 cameras during enrollment and verification you can adjust the quality the recommended value is 80 Press Menu gt System gt Face gt Quality gt Input your value gt Save Log Settings Every time the Face ID 3 is being used transaction logs are kept in the memory These settings are for the Fac
17. formance of speaker in Face ID 3 it s recommended to stay at Mid To adjust the volume press Menu gt System gt General gt Volume gt Low Mid High gt Save Display Settings Customize the Face ID 3 display to your preference and requirements SYSTEM LANGUAGE The Face ID 3 offers various languages to match your local requirements Maximum of 3 language packs are available in the Face ID 3 and it s set according to your request during purchase The default language is English Press Menu gt System gt Display gt Language gt Choose your language gt Save 20 VIEW TOOLBAR FING RIEC support fingertec com 13 11 01 Thursday Me Checkin i 7 2 Check Out Check In OT In i OT Out 8 a MENU LE FscelD 3 You can choose to either to hide or display the toolbar on the screen Always Display The toolbar will always be displayed at the side of the screen Auto Hide The toolbar is hidden and will reappear when you touch the soft touch panel Menu gt System gt Display gt Toolbar gt Choose your style gt Save SLEEP TIME Sleep time is a period before the Face ID 3 goes into sleep mode This setting is available as a power saving feature of Face ID 3 The time range is from 0 999 sec onds Menu gt System gt Display gt Sleep Time gt Determine your time gt Save NUMBER OF TRIES You can set the limit of the number of tries for face verification The range is from 1 9 If a user s numb
18. from 2pm 6pm from Mondays to Fridays and users are not allowed any access on the weekends GROUPING When a group of users are having an almost similar time zone assignment they can be grouped together For example Time Zone 2 and Time Zone 3 are suitable for one group where users in this group checks in at 8 00 until 12 00 has a break time from 12 00 to 14 00 continue from 14 00 to 18 00 and no one is allowed access during weekends Therefore these users will be in Group Time Zone 1 The table below illustrates the Group Time Zone concept TIME ZONE SUN MON TUE WED THU FRI SAT 2 0000 2359 1400 1800 1400 1800 1400 1800 1400 1800 1400 1800 0000 2359 There are a total of 5 Group Time Zones available in the system The system default is Group 1 and Time Zone 1 Therefore the newly enrolled users automatically will be in an unlocking status If those users are not included in the grouping combination set ting they are given permission to record attendance but they can t unlock any door To define Group Time Zone Press Menu gt System gt Access Control Settings gt Group Settings gt Tab a Group to edit or Add to add a new group There are a total of 5 Group Time Zone offered and each Group Time Zone accepts only 3 time zones ACCESS COMBINATION Access Combination is when you combine different user s verification in order to gain access The system offers 10 different Access Combos and each combination applies to 3 Group Time
19. ick the screen to continue testing If there s a broken line or distorted colors on the screen kindly send your Face ID 3 for repair Menu gt Auto Test gt Test Screen Checking the Voice Message Test Voice determines the quality of the Face ID 3 s audio Every click on the screen will emit different voice message If you find any distorted sound in any of the voice message or instruction kindly send your Face ID 3 for checking Menu gt Auto Test gt Test Voice Checking the Infrared Camera To know the condition of the infrared face scanner you need to run face test The Face ID 3 will display 2 images of your face color display and infrared Make sure both cameras capture and show your face image Look at the infrared camera cap ture image make sure it is a square in the middle of the screen you have to look into the camera If you can see your image in the square the camera is working fine Check the quality status bar to adjust to the best capture image Otherwise kindly send your Face ID 3 for checking Menu gt Auto Test gt Test Face Is the Time Accurate Time is an essence in the Face ID 3 and it can t be compromised The Test Time will display date time 0 s 0 ms Tap the screen to start the test The 0 s 0 ms will start to run and every 10ms change the second to 1 If it doesn t run well kindly send your Face ID 3 for checking Menu gt Auto Test gt Test Time 28 10 CALIBRATION Calibrating
20. is required Yes No MANAGING USER PRIVILEGE There are 2 administrator privileges in the Face ID 3 administrator and supervisor You can delete the administrator and supervisor privilege but without an adminis trator normal users can access the menu easily and interrupt the settings Menu gt Data gt Delete Administrator gt Confirmation is required Yes No RESETTING TO FACTORY SETTINGS There are some instances which require you to restore the Face ID 3 to original factory settings Upon completion of this task the Face ID 3 will no longer keep your settings in all functions Please redo all the settings to suit to your company s requirements Menu gt Data gt Restore to Factory Settings gt Confirmation is required Yes No 24 DELETE RECORDS In the event you will not be using the software to download records nor you do not need the transaction records you may delete the records manually This is to avoid the records from exceeding the storage limit of the Face ID 3 Besides that you will also need to delete the records if you are using a USB flash disk to down load transaction records from the Face ID 3 To delete the records Press Menu gt Data gt Delete Transaction gt OK to confirm 7 USB Understanding the Need for USB Flash Disk Communication between the Face ID 3 and a PC is very important to upload and download transaction data for time attendance and door access reports The Face ID 3 offers a few
21. l Emergency break glass ta 3 Alarm device Power Supply Please refer to AdapTec Plus Installer Manual if you are using AdapTec Plus NOTE 12 Descriptions of Available Connections USB PORT Linking with USB flash disk for remote data transfer 1 8 iig 1 8 TCP IP PORT Connect with a CAT5 cable for LAN connection one end to terminal s port and an other end to the computer s TCP IP Port TCP IP for Single Connection JOINT 1 PIN JOINT 2 PIN Linking the terminal to a single computer using TCP IP T 1 requires Ethernet 10 100Base T Crossover Cable The TX cable can be used to cascade hubs or to connect Ether RX net stations back to back without a hub It works with both 10Base T and 100Base TX 3 RX 2 e e6 RX 3 e _e 1 TX RX 6 e e2_ TX TCP IP for Network Connection Linking the terminals to multiple computers using TCP IP requires Ethernet 10 100Base T Straight Thru Cable or whips The cable works with both 10Base T and 100Base TX connecting a network interface card to a hub or network outlet CONNECTOR PIN CABLE COLOR CONNECTOR TX 1 White Orange 1 TX TX 2 Orange 2 TX RX 3 White Green 3 RX 4e Blue 4 5 RX bi Green 6 RX 7 8 White Blue ___ 5 White Brown 7 Brown 8 POWER SUPPLY PORT Insert the Power Adapter point to this port for power
22. menu to enroll user only Administrator You are allowed to access into the menu to enroll users only and edit simple settings and system excluding access options and advanced op tions Supervisor You are allowed to access into the menu to enroll users and edit settings and system 5 SYSTEM General Settings ADJUSTING DATE TIME The Face ID 3 is a terminal that records time attendance and door access activities of employees Precision in time and date cannot be compromised for the system to work efficiently Adjust Date Time according to your time zone Press Menu gt Date Time gt Select Value gt Save DATE FORMAT Date format can differ based on countries for example in Malaysia date month year format is used while in America the month comes first Choose your date format according to your preference The default format is dd mm yy Press Menu gt Date Time gt Select Format gt Save SOUND OF KEYBOARD The Face ID 3 emits a sound when you press any of its buttons To turn on off the keypad sound Press Menu gt System gt General gt Keyboard beep gt On Off gt Save VOICE The Face ID 3 has certain voice commands to guide user during enrollment and to notify users during verification Press Menu gt System gt General gt Voice gt On Off gt Save VOLUME LOW MID HIGH Voice Control lets you control the level of volume emitted by Face ID 3 The default volume of the Face ID 3 is Mid To sustain the per
23. necting the Terminals to Ingress DETERMINING TERMINAL NUMBER Identify the number of your terminals to differentiate them between one another Ingress can connect up to 999 units of terminal Press Menu gt Options gt Comm Opt gt Dev Num gt Select the number USING TCP IP IP address is important as it is a unique address of the terminal in LAN Without the IP address locating the specific terminal is not possible To input the IP ad dress of the terminal Press Menu gt Options gt Comm Opt gt IP Addr gt Key in IP address USING TCP IP It is important to setup the Ethernet to connect the terminals using TCP IP connec tion Setting up the Ethernet is done by enabling the Ethernet function Press Menu gt Options gt Comm Opt gt Ethernet gt Yes Turn off the terminal after you have set the Ethernet setting to Yes Now plug in the network plug to the Ethernet interface and turn the power on Determining the Netmask Gateway and NetSpeed For TCP IP connection please configure the netmask gateway and netspeed for the terminal Press Menu gt Options gt Comm Opt gt NetMask gt Insert the numbers Press Menu gt Options gt Comm Opt gt Gateway gt Insert the numbers Press Menu gt Options gt Comm Opt gt NetSpeed gt Choose the speed of your Eth ernet connection USING RS232 CONNECTION For connection via RS232 baudrate is the determinant of communication speed be tween the terminal and the sof
24. o 200 face templates and 10 000 card users FACE ENROLLMENT One face registration would take approximately 30 sec to complete The terminal snaps images from of your face and generates a 3 dimensional template for storage During enrollment on the Face ID 3 please stand straight and do not move your face or body and make sure that your face is calm with no extreme expression For height between 150cm to 180cm recommended distance between the Face ID 3 and user is 0 5m To enroll face Press Menu gt New User gt User ID gt Insert User ID gt Select Face gt A green rectangular box will be displayed on the screen gt Align your eye position into the green box gt Adjust your head position to align your eyes into the green box gt re peat 2 times gt Face enrollment is complete gt Select Privilege gt User gt Save CARD ENROLLMENT The default card for the Face ID 3 is RFID MiFare and HID card systems are available upon requests To enroll card Press Menu gt New User gt User ID gt Insert User ID gt Select Card gt Wave the card at the scanning area until the screen displays the Card ID gt Select Privilege gt User gt Save PASSWORD ENROLLMENT The Face ID 3 offers different enrollment methods and password can be used alone or in combination with the face verification methods The maximum length of a password is 8 digits To enroll password Press Menu gt New User gt User ID gt Insert User ID gt Select P
25. oup time zone Yes to follow default group time zone check by Menu gt User gt Select User gt Group No No to define new time zone by following time zone 1 2 and 3 Time Zone 1 Tap to prompt the keypad to insert the desired time zone Time Zone 2 Tap to prompt the keypad to insert the desired time zone Time Zone 3 Tap to prompt the keypad to insert the desired time zone 13 TROUBLESHOOTING UNABLE TO CONNECT APPEARS When this message appears it means that the settings for the Face ID 3 and the computer are not properly done Find out which method you are using to connect The Face ID 3 offers LAN RS232 RS485 and USB communication methods Refer to Chapter 3 to further understand the topic ADMIN AFFIRM APPEARS You are not the administrator of this Face ID 3 terminal Only an authorized admin istrator of the system is allowed to access the Menu Any attempt from a normal user to access the Menu will prompt Admin Affirm message on the screen In case the administrator has resigned from the company kindly contact your FingerTec authorized reseller to access the terminal THE TERMINAL DOESN T READ YOUR FACE Have you stood properly without making any facial expressions Your position from the camera must be at a proper distance from the camera If you see your reflection at the camera you are in the right position Now were you making facial expres sion during verification Stay calm and look at
26. rs from 0 9 face verification mode 1 apog to 1 or 1 to many password verification mode Cancel and Backspace buttons PoE FecelD 3 Keyboard Use the onscreen QWERTY keyboard to type in alphabet and number input into the Face ID 3 FING RIEC support fingertec com Type Upper Case Tap the arrow pointing up on the left corner of the keyboard to change the lowercase to upper case Type Number Tap the 123 key to change the key board to display numbers as Return Tap Enter to return Tap X on the key Lelwle R T Y Ju i Jo P board top right corner when you are la s po F alH k L d one using the onscreen keyboard BECUO00 g y FacelD 3 Date Time The Face ID 3 displays date and time at the home screen Choose a date and time format based on your preference Press Menu gt Date Time gt Select value gt Save You can select the time format to be either the 12 hour format or the 24 hour for mat Voice Control Voice Control lets you control the level of volume emitted by the Face ID 3 Turn On Off The Face ID 3 lets you to turn on off the voice based on your prefer ence Press Menu gt System gt General gt Voice Prompts gt On Off gt Save ADJUST VOLUME The default volume of the Face ID 3 voice is Mid medium To sustain the perform ance of the speaker in the Face ID 3 the volume is recommended to remain at Mid value To adjust the volume Press Menu gt System gt General gt
27. the camera and please do not cover your face with anything Have you tested the camera of the Face ID 3 The camera might not be working properly Test your camera s performance Refer to Chapter 9 to Test the Face Camera THE LED IS BLINKING ALL THE TIME You have nothing to worry about unless the blinking light is red The green blinking light is indicating that the terminal is under the standby mode Red blinking light may signal a problem in the Face ID 3 Contact your reseller for consultation RFID CARD DOESN T RESPOND Two possibilities for this problem Have you registered the card to the terminal The card must be registered to the Face ID 3 before the terminal could read the information in the card Refer to chap ter 4 User for card enrollment Have you assigned the user ID to the verification group that supports RFID card Without setting the terminal that you are under a group that supports RFID card the Face ID 3 wouldn t read your card 34 NO SOUND Two possible causes for this problem The Face ID 3 voice mode is silent Perhaps someone has turned off the voice in your Face ID 3 or reduced its volume to 0 Refer to Chapter 5 System under Voice to rectify Speaker is damaged Once you have rectified the voice mode and the problem persists proceed to test the voice Refer to Chapter 9 to do the test If no voice is emitted contact your local reseller for support 2014 Timetec Computing Sdn Bhd All rights reser
28. tion User information can be added into the Face ID 3 through two ways One is through the terminal and another is through the software To add change user information via the Face ID 3 press Menu gt User gt Select User ID gt Edit Add gt Save To search for users by name click on the alphabets at the bottom of the screen Field What can you do USER ID Edit user ID based on your company s employee numbering system Maximum length of user ID is 9 digit NAME Edit Add name of in this field Maximum number of characters is 24 FACE Delete Add Face CARD Delete Add Card PASSWORD Delete Add Password PRIVILEGE Change privilege of users USER ACCESS Change Verify Type Time Zone of the users It is recommended that the updating of user information be done through the soft ware After the information is updated sync the software and the Face ID 3 to dis play the information Deleting User Only an administrator can perform user deletion at the Face ID 3 To delete certain user s press Menu gt User gt Select User ID to delete gt Press Delete gt Press Yes to confirm gt Press Delete another time for confirmation Access Level Privilege The Face ID 3 offers four types of access level or privilege PRIVILEGE USER ROLES Normal User Only use the terminal to verify your identity You cannot access into the Menu and make changes on settings and system Enroller You are allowed to access into the
29. tware The higher the baudrate the faster the speed is To turn on RS232 connection and set the baudrate Press Menu gt Options gt Comm Opt gt RS232 gt Change the RS232 connection to Y To change baudrate Press Menu gt Options gt Comm Opt gt Baudrate gt Change the Baudrate accordingly USING RS485 CONNECTION For connection via RS485 baudrate is also the determinant of communication speed between the terminal and the software but the speed must be according to the speed of the converter Check your converter for the speed To turn on RS485 connection and set the baudrate Press Menu gt Options gt Comm Opt gt RS232 gt Change the RS485 connection to Y To change baudrate Press Menu gt Options gt Comm Opt gt Baudrate gt Change the Baudrate accordingly Using USB to Download Upload Data A USB flash disk is useful in cases where the terminal is installed far from a PC or there is a connection problem To determine the type of USB flash disks compat ible with the terminal please refer to this link at http www fingertec com newsletter HL_74 html using USB Press Menu gt PenDrive Mgmt gt Choose the operation that you want to carry out via USB flash disk Communication Key Since the software is controlled by an activation code and a product key set the COMM key to zero Press Menu gt Options gt Comm Opt gt COMM Key gt Set to 0 4 USER Enrolling Users The Face ID 3 can contain up t
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31. vel of volume you desire Repetition How many times do you want the bell to ring A tap on the value will prompt the keypad Input the numbers and the bell will ring according to your settings State You can enable or disable the schedule bell with a tap on Enable Disable bar 30 12 ACCESS Most Commonly Used Access Features The Face ID 3 can be connected to door access accessories like electromagnetic lock and doorbolt to control access to doors FingerTec provides all kinds of door lock accessories which can be viewed at accessory fingertec com Under Access Control Parameter In Access icon you can configure 4 most common used func tion which are explained below To access to Access Control Parameter Menu gt System gt Access Control Settings gt Access Control Parameter HOW LONG IT TAKES BEFORE THE DOOR LOCKS AGAIN Lock Delay This value is the time period for the door to lock again after it unlocks on a success ful verification The default value is 10 seconds and the range is between 1 to 10 A tap on the value will prompt a keypad Input the value in seconds DELAYING DOOR SENSOR Door Sensor Delay This function only works if a door sensor is available When a door does not close for a specified time the sensor will trigger alarm system Specify the time of the delay Default value is 10s the range is 0 99 s A tap on the value will prompt a keypad Input the value in seconds CHOOSING DOOR SENSOR TYPE Door
32. ware ver sion Manufacturer and Manufactured date and time 6 DATA Every time an enrollment is per formed or verification is done a Terminal ID 01 transaction log is stored inside the 3 Date ddmmyy 050210 Face ID 3 The data contains Termi 7 nal ID date time user ID and trans Time hhmm 0900 action activities For example 01050 User ID 000000001 21009000000000010000 Transaction Code 00 Terminal Activity 00 These logs need to be managed to maintain the effectiveness of the terminal It is recommended to do the housekeeping of data from the software but there are 5 functions available in Data icon to enable you to manage your data in Face ID 3 Deleting Transaction Logs Please make sure that you are certain when you want to do this operation The logs that are stored inside the Face ID 3 are the ones that have not been downloaded into software Deleting the logs means that no backup data available If you are not using software but a 3rd party software make sure that you have already downloaded the transactions before you proceed to delete Menu gt Data Management gt Delete Transactions gt Confirmation is required Yes No Deleting All Data This function allows you to delete all attendance data and user information in the terminal Make sure that all user information has been backed up in software before performing this task Menu gt Data Management gt Delete All Data gt Confirmation
33. would need to do offline activation Please send the serial number and models of your terminals to your local resellers or support fingertec com to request for a product key and activa tion key Registering Warranty Make sure that you register your Face ID 3 warranty with us at http www fingertec com ver2 english e_main html 2 BASICS Introduction Introducing Face ID 3 the new facial recognition technology product combined with card technology Face ID 3 can identify an identity in split seconds without any contact or hassle It only requires a user to look at the machine to get verified Face ID 3 is loaded with a powerful microprocessor that can process facial authenti cation method for accurate personal identification and for collection of precise data for time attendance and door access In addition the Face ID 3 terminal accepts card verification as an added security measure If you are looking for a contactless hassle free biometrics product choose Face ID 3 With one look you are good to go Overview Card induction area Touch screen LCD Restart button USB port LED indicator and door bell button Speaker Twin face camera Infrared lights Card induction area Read the card information based on the card system of Face ID 3 Touch Screen LCD Touch to access the Face ID 3 system to do configuration LED Light Indicator Indicate the status of reader Green indicates standby mode or verifi c
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