Overheating Computers HOT HOT HOT!
Contents
1. SYSTEMS Se POSI Talk 800 868 2323 INSIDE THIS ISSUE Moving 2 Forward ICE Monitor Software Byte 2 Credit Card Tip Discount Headline News 3 Maryland Alcohol Tax Increase Meet Our Staff 3 Eric Denny Inside DBS Is 3 Your System Backing Up A Big Tip 4 Understanding Credit Card Transactions DATA BUSINESS SYSTEMS WELCOMES ALL NEW POSITOUCH CUSTOMERS HOT HOT HOT Every kid looks forward to summertime School is out you get to go on vacation and you can spend all day playing outside with your friends For me August was a big deal because of my birthday and I have always loved to celebrate the entire month Not much has changed except now I usually have to work on my birthday and with the record high temps this summer my thoughts go to POSitouch hot topics What s the best way to beat the heat How do you stay cool What s all the rage Being hot is great if you re the hot new restaurant but it s not so great for your computers Are there ways to prevent temperature related issues We cover many of those questions and more in this newsletter Inside this edition you ll find new products preventive steps you can take with your equipment and cost saving measures that are available to you Great ways to get more life out of your equipment and your investment What are your hot topics Let us know so Data Business Systems and POSitouch can work together to find the solutions2. 8 80 with your employees You pay the fees applied to the sales the employee pays CIFT CARD Bn the fees applied to their tips iL DISCOVER 2 18 Feel free to contact our helpdesk at 1 800 868 2323 for more information about this feature charges will apply for assistance provided Please note that the credit card tip discount might not be on your current version of software and an upgrade may be needed to be able to utilize this feature By Firmus Conte rs re PAGE 3 Headline News Maryland Alcohol Tax Increase Reminder that Maryland increased the tax rate applied to alcoholic beverages from 6 to 9 effective July Ist We highly recommend ringing in a test ticket to verify that you are taxing correctly Contact our helpdesk for assistance if needed charges will apply for aid provided 7 How long have you been at DBS Eric Denny 6 years What is your position amp what positions have you held with DBS Eric Denny I m a field technician for the Hospitality group I have worked in the retail department as both helpdesk and research and development I specialize in networking issues for local and corporate networks I work on virtually every product that DBS supports What is your favorite thing about working at DBS Eric Denny I like the versatility of the job I could be soldering an old cash register in the morning and troubleshooting a network policy issue after lunch It sta
3. as a second transaction which is their actual tab total when the check was closed Banks who issue credit cards have different policies on how long they hold authorizations so it may be 1 5 days until that 1 00 no longer shows as pending Occasionally a server may get confused and swipe a credit card on the wrong check If they realize they have done this and then swipe the same card on the right check the customer will see two transactions on their account The first will be the authorization for the wrong check amount they will also see a second transaction for the correct check amount Again depending on the policy of the bank that issued the credit card the first incorrect transaction may take up By Lisa Barber Manuals are now available on CD Do you have the all the latest POSitouch Manuals Here are the current versions to 5 days to come off the account You can now place a service call on the web at www ldbs com POSitouch Operations Manual June 2011 Backoffice Reference Manual Revision 6 Sample Reports April 07 Labor Scheduler February 08 Time amp Attendance User Manual Ed VI Inventory Control Ed V To order a CD containing all manuals listed above in digital media format please contact Mary Blanchard at 703 573 2292 ext 3309 or by email at MBlanchard 1dbs com Each CD is 20 00 plus shipping a This document is printed on recycled paper
4. Record Parking Lot and Entrances Assist Crime Investigation Default Kitchen i B Camera I A g ha 25 gt 535 Punchin O THOMAS MARTA 0 00 08 24 45 Punchin TO GO PM TO GO PM 0 08 27 34 Punchin NABUCO JAMES o 68 28 02 Punchin SPARKLE RICARDO E 08 29 56 Punchin BROKE MEGAN 0O 06 30 15 Punchin CULLEN GINGER 0 00 68 33 50 Punchin E 06 37 16 Punchin D 08 40 25 Punchin o BROWNIE HOLGA BROWN OLSY OTIS CHARLES ECEN validate employee time keeping Software Byte Credit Card Tip Discount POSitouch software allows your restaurant to share or pass the charges that are TYPE RATE DEDUCT FROM TIPS levied by the credit card companies to employees who are receiving credit card tips directly The defined percent will be deducted automatically from tips that were received from credit cards for that employee and will increase the amount to HOUSE CHG 4 44 be remitted to the house The defined percentage rate can be set to a different VIS 2 18 amount for each card if your processor charges differently based on card type MASTERCARD 2 18 The picture to the right shows an example DINERS CLE 88 The percentage rate is also used on the Sales Journal to correctly split the credit AMES 3 06 card debits between the actual receivables and the fees collected from your servers SMART CARD 4 88 and bartenders This POSitouch feature helps you share this cost of doing business yaysr cuRG
5. Sincerely Mary Blanchard Office Manager Hard Facts Overheating Computers Heat can be both the most common and the most easily resolved problem a computer can encounter A computer will run anywhere between 70 and 100 degrees Fahrenheit under normal conditions The fact that computers generate so much heat themselves combined with the environment a computer is placed in can greatly affect the performance of a computer even causing it to lock up and shut down Computers pull air in through the front of the case and push all the heat out of the back cooling the components in between Most computers are not maintained as they should be however and the vents get clogged Over time the dust starts to fill in the recesses and vents of a computer and completely block the passage of air to cool the internal components This in turn allows the components to overheat As a failsafe the processor will shut the computer down before anything inside physically melts Melting can begin to occur at around 200 degrees There are of course preemptive ways to counter the heat Put your 333 terminals in a location that allows 2 of air surrounding the terminal and do not place your terminals near heat lamps grease traps or in direct sunlight Once equipment is installed the easiest way to prevent unneeded downtime due to overheating is to keep your vents clean Compressed air applied to the vents will clear the dust allowing the fans to push the debris out o
6. business needs with the 703 573 2292 idea that we are developing customers for life Our growth is fueled by Fax 703 573 4769 word of mouth from successful customers in Specialty Retail 156 Business Park Dr e Table Service and Quick Service Restaurants Virginia Beach VA 23462 School Districts 757 490 1294 DBS employees are the foundation for our success We consistently Fax 757 456 1115 attract and retain motivated highly skilled professionals who thrive on challenges and are passionate about customer satisfaction Solutions for retail and restaurant a i E DBS is headquartered in Virginia Beach VA with additional offices in i i the metropolitan Washington D C area and Raleigh NC 7 A Bie Tip Understanding Credit Card Transactions These days everyone is watching every penny they spend To help you handle guest inquiries about credit card charges here are a few examples of common credit card transactions and how they can affect customer accounts If you use the Start Tab feature at your bar then your bartenders probably swipe the customer s credit card to get pre authorization for a small amount like 1 00 in order to capture the card number to be used again when closing out the tab You should be aware that the customer will see two transactions on their account if they look online the next day They ll see the 1 00 pre authorization transaction as well
7. f the back of the unit If you are a maintenance customer remember to schedule your yearly Preventive Maintenance PM to have a DBS technician come out and clean each of your computers By Jon Capparelli PAGE 2 Moving Forward ICE Monitor THE ULTIMATE LOSS PREVENTION TOOL ICE Monitor Fully Integrated Digital Surveillance with your Egebjitouch System You can t afford to leave your business Un protected This is your complete digital record of everything that s happening in your business You won t have to worry about who is stealing from you or who s going to sue you The proof is in the video r26 wes p BAS 52 52 r32 2 z 5 S a s 3 a jor 152 734 Employee Product Theft 222235 Sey Bartender Fraud No Sales Giveaways DES MAT IN COSMO 38 erraz szr Or Den 5 99 Law Suits Slips amp falls RATE live feed Insurance Claims Workers Comp SEE SERVER MARTIN VODKA 4 993 e SKYY 80 4 99 Protect your Business Against U aS TAE Phe LO O A RAO ie O O O SEE SERVER 4 99 J MARTIN VODKA SKYY RASPB INFSS 5 99 EER PPP RPRPRONERPRH Employee Disputes Detailed Video amp Transaction Analysis Customer Service Remotely see what s happening in your business Customer Liability bar fights spillage theft Customer disputes Credit Cards Customer walk outs no pays Time Theft Employee Clock In Out vendor product deliveries
8. perly backed up system should not only have the data moved from one drive to another but also have the data moved completely off of your system externally Some locations have removable drives for this process and other sites have deployed a system of copying information to an external device similar to a flash drive The main take away from this article should be to make sure you are educated on the backup of your system Regardless of the device you choose to use 1s it backing up to another hard drive Do you have a backup plan Please take this process seriously and evaluate your procedures Loss of data can prove to be an expensive headache and we want to assist you even before the aspirin is needed Contact our helpdesk if you need guidance on this important topic By Tim Fogarty N 7 a ee ee ee ee OO eee eS ee ee ee ee ee ee ae ee ee ae eS n Innovative Solutions and a Customer First Commitment Pe Data Business Systems From our beginning 34 years ago DBS has been guided by several key Data Business Systems principles We focus on our customers We value our employees And we deliver state of the art affordable point of sale and IT solutions for 800 868 2323 growing retailers 3040 Williams Drive Suite 630 Today with more than 2 000 customers DBS is one of the most Fairfax VA 22031 successful POS solution providers in the United States We take the time to listen to our customers and understand their
9. ys interesting Meet Our Stati Eric Denn If you have had a hardware issue in the past 6 years Eric has probably helped you out y What is 1 thing you would like customers to know Eric Denny A maintenance agreement is not only the most cost effective way to keep your system working well it also allows me to stay focused on the best resolution to your issue without struggling to keep your costs down What is your favorite dish to prepare Eric Denny The one thing you don t want me to fix for you is a meal What is your favorite thing to do in the summertime Eric Denny My family has a summer home on a river in North Carolina I spend as much time as possible on the water with family and friends Inside DBS Is Your System Backing Up There are many factors that can contribute to a system malfunction its age neglect or environmental reasons to name a few Regardless of the cause a malfunction can result in the loss of data Is your system backing up your sales employee information and other critical data Do you know what items should be backed up in order to insure a full restore When connecting into maintenance customers remotely we look at key files to insure they are being moved from one hard drive to another This step helps to make sure the information is stored on more than one drive and expedites the recovery process Is that enough No That is where you the owner come in A pro
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