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Setting up Netviewer Admin

1. Clicking the Manage host service button displays the associated context menu Ey Suspend The context menu can be used to change the operating state of the selected 3 Wake up Netviewer Admin Host service ID Stop B Suspend A service that was previously online is suspended This c4 Restart state reduces the data volume by lowering the ping frequency Wake up You can use this function to wake up a Host from the suspended state and bring it back online Stop The Host service is deactivated In this state the Netviewer Admin Host is running but there is no communication to from Netviewer servers A connection cannot be established by a Netviewer Admin Master The Host can then no longer be reached from the Computer Management and can be restarted by manual or time controlled activation on the local computer only Restart This function restarts an active or suspended Host service only the service not the computer 23 Netviewer Admin Computer Management netviewer oy CITRIX The Admin Host Settings dialog in the Service tab also provides an option for terminating the Host service Here you can control the host service Netviewer Admin Service Service log entries Display folder with log files DE PC 242 62 1 1757 E OSVersion 2 6 1 7600 1 0 Product Admin Admin Proxy order prrf p thd IP addresses 10 10 13 225 Program location argv C Program Files x86 Netviewer Admin Netviewer
2. In the Offline state the Netviewer Admin Host is running but there is no communication to from Netviewer servers A connection cannot be established by a Netviewer Admin Master inhalation netviewer oy CITRIX Configuring the Netviewer Admin Host There are three ways to open the Admin Host Settings dialog e Double click the Host icon in the system tray e Right click the Host icon in the system tray and select Open Settings e Go through the start menu to open Windows Control Panel and double click Netviewer Admin settings If the Host is installed as a service on the terminal server then some of the options in the Admin Host Settings dialog will be hidden because they are irrelevant to terminal servers Settings tab The Settings tab lists the current status information about the Netviewer Admin Host This tab lists the properties of the currently installed Host Computer alias Current status of hast Online Ping relay server alle 4 Sekunden Current server URL prs 0 1 netviewer test net Network address 10 10 13 225 Contract number 1001125 Admin Host version BZ 1 1757 Show icon in the taskbar If you remove the check from the Show icon in the taskbar option the Host icon will be hidden in the taskbar To display the Host icon open the settings dialog through Windows Control Panel and put the check mark back Netviewer Admin Sting wp iopen netviewer oy CITRIX Service tab The Servi
3. Opening Profile Administration l a Sign on to the MyNetviewer Customer Portal In the right hand column click My contracts A summary of your contracts will appear Click on the contract for which you would like to create or edit a profile Click Profile management under the Profile section Ye NE Vv lt P Profile administration will open Profile administration interface The drop down menu contains a list of existing profiles The first option is the Standard profile Any customized profiles that you have created will appear next Profile administration Admin err Profile Standard li Standard Toutes fonctions Support ervar maintenance i j 68 Netviewer Admin Functions for the Portal Administrator netv ewer py CITRIX You can customize the above mentioned default profile at any time to accommodate the users needs After selecting a profile from the drop down menu you can modify settings under the Range of functions Session settings and Users sections of profile administration Refer to the following pages for more information about these settings Profile administration Admin Create new profile _ Profile standard 7 t Profile name Range of functions J My monitor Shows a preview of sereen contents that will be transferred F VoIP Voice over IP verbal communication headset recommended E video Videotonference using a Webcam or transfer a static image File tra
4. User Manual Netviewer Admin netviewer acmin y CITRIX netv ewer oy CITRIX About this user MANUAL sc cesccescccccceecdecseusecsseceeecenearseconeeeeduteeeesocnes 1 Setting up Netviewer AdMIN 22c0eeccee eee eee ee kk KK kk kk kk kk kk kk kk kk kk 3 System reqQuireMeNs ccc ce cece cence kak kk keka kK kk kK kk kk kk kk kk kk kk kk kk kk ke kk 8 3 Installing the Host program JJJ Sk kS kS KK KK KK KK KK KK KK KK kk kk kk kk kk lk kk kk kk 8 3 Automated software distribution LEE EEE K KK KK KK KK KK KK KK 5 Netviewer Admin Host operating states cc cece kk kK eee ee KK KK KK KK KK A 7 Configuring the Netviewer Admin Host 2 0ccceeeeeeeeeeeeeeeeeeees 8 Uninstalling the Host program 22 ceeecee kK KK KK KK KK KK KK kk kk kk kk kk kk kk ka 14 Establishing a session with Netviewer 22 000eceeeeeeeeeeeeeeeeeeees 15 Screen view of the HOSE COMPULET 2 cece cece cece KK KK KK KK KK KK KK KK KK A 18 Computer Management lll kakul kaka kak kk kak kk kk kk kk kk kk kk kk kk kak kk kk kk kk kk kk kk 19 zalal NE ecadenen nacesccceancosceaaneateeseneauncdansocneaeseacnesanessgenemeasoanenenes 20 Access rights management aex a ences cterctieersccieeisieanieteisieraseiean KK KK KK KEK KK KK KK KK KK IK 21 Operating state and connection OPLIONS cc cece cece eee e eee SA 23 Terminal server support sisi ive seiewicbciretinkiecwstecesinseewieicctadsicedinke
5. Action when activated Service deactivating on 12 00 00 AnH Action when deactivated Note that the Terminate service option will stop the Netviewer Admin Host service and a time controlled reactivation will not be possible Netviewer Admin netv ewer oy CITRIX Setting up Netviewer Uninstalling the Host program Go through the start menu to open the Windows Control Panel and double click Add Remove Programs 1 Inthe Add Remove Programs dialog select the entry Netviewer Admin and click Remove 2 Confirm the query that follows 3 If processes are still being executed you will be asked if you wish to terminate them If you click End the processes will be terminated and Uninstall will continue If you click Continue Uninstall will continue without terminating the processes 4 If files such as log or protocol files are still located in the installation directory you will be asked if these should be deleted If you click Delete the files will be deleted and Uninstall will continue If you click Continue Uninstall will continue without deleting the files Uninstall is then complete eG Uninstalling the Host program requires admin rights on the Host computer The names of the commands may vary depending on the operating system Netviewer Admin netv ewer oy CITRIX Establishing a session with Netviewer Start the Master program from the MyNetviewer Customer Portal 1 Log in at https my n
6. Netviewer NetPlayer Use Netviewer NetPlayer to open an nvl file Net File Play Options Help Remote Access GoToMyPC Mozilla Firefox Date Beard Ansicht Chronik Web Conferencing GoToM fi Remote Access GoToMyPC x z hi C E Googie P tt FAQs 24 7 Support Log in Home How It Works Features Customer Stories Compare Plans Team Accounts Contact Sales GoToMyPC for iPad Now on the App Store ean wore Access Your Mac or PC from Anywhere Try It Free Buy It Now 30 Day GoToMyPC Trial Buy Onine N Need to provide remote access for your employees GoToMyPC enables fast easy and secure remote access to a Mac or PC from any web browser Work on your office computer from home tt kaa I ve connected to my computer from the Alncan Travel anywhere and work remotely Bush using satelite and from Bora Bora using the Never go without your Sles programs and email antiquated local network il doesnt matier Which of our plans ts right for you Learn More about GoToMyPC Arastsss Mann CharmawvCEO Try It Free fe 30 Days Miro n e Compare Plans Press amp Awais An impressive tool Ehe New ork Eimes More Sodor A GoToMeeting Online Meetings Made Easy About Us Contact Sales Contact Support Press amp Awards Tell a Friend GSecome a Partner Sile Map CITRIX online Terms of Service Privacy Poly Customer Login Change Location United States Follow Us
7. Right click on the Netviewer icon in the system tray or the Mini panel to open the context menu 2 Select Panel from left or Panel from righe Panel from left Panel from right Alt F4 Netviewer Admin Functions for the Master netv ewer py CITRIX The following functions are available in the upper area of the Control Panel Extend and retract the Control Panel Switch to Show mode or Watch mode The current direction of viewing is shown in yellow Session recording Activate or deactivate remote control for the session Host information i Name DE PC 103 partner in Show mode The current status is shown in Domain ENTERPRISE External IP 195 66 111 34 yellow ra Security key Fn depending on your configuration enables you to immediately deactivate remote control Control Panel trays The following overview shows all trays available for the Control Panel The trays that are actually available to you depend on the profile being used and the session Chat messages from all participants are setti ngs shown here e To open or close a tray click on its title bar Please enter your message here Session Access the session data and session settings see that the session is recorded and control the session recording Application selection While in Show mode define which applications and screen active on Host side only elements th
8. when remote control is activated Netviewer Admin 1 Ghani netv ewer oy CITRIX Session Netviewer Admin session that the Master establishes with the Host computer Also a tray in the Control Panel with centralized information about the session Splash screen Wait window that appears on the screen as Netviewer starts Task bar Bar at the lower edge of the desktop which provides access to the program selection menu displays icons of currently running programs and displays the date and time Transfer mode Mode selectable through the monitor s context menu with which a user can determine the image quality and transfer speed with which the Host screen will be transferred to the Master Tray An extendable and retractable section of the Control Panel that provides access to a single Netviewer function such as video transmission Some modules can be revealed or hidden through the Profile administration User administration Additional module in the MyNetviewer customer portal that provides user administration functions when using the e mail address and password authentication method VoIP Tray in Control Panel for activating and regulating speech transmission via voice over IP Watch mode The mode in which a session participant can view his or her partner s screen By default the Master starts in Watch mode and sees the Host computer s screen 6 Netviewer Admin 7 netv ewer oy CITRIX Contact Natvi
9. 2011 17 04 04 2011 08 04 04 2011 08 04 04 2011 08 04 04 2011 08 04 04 2011 08 04 04 2011 08 04 04 2011 08 04 04 2011 08 System Volume 4 10 52 20 708 Files are being closed 6 of 6 10 52 20 684 Upload from C Intel Logs IntelMESOL log terminated 10 52 20 678 Upload from C Intel Logs IntelMESOL log started 10 52 20 657 Upload from C Intel Logs IntelGFXCoin log terminated 10 52 20 656 Upload from C Intel Logs IntelGFXCoin log started 10 52 20 639 Upload from C Intel Logs IntelGFX log terminated 10 52 20 637 Upload from C Intel Logs IntelGFX log started 10 52 20 602 Upload from C Intel Logs IntelAMT log terminated Status terminated terminated terminated terminated terminated Total 0 bytes 8 880 bytes 9 328 bytes 1 760 bytes 9 414 bytes Path C Intel C Intel Logs C Intel Logs C Intel Logs C Intel Logs Name 4 Logs A IntelAMT log A IntelGFX log 4P IntelGFxc 4 IntelMESO 10 52 20 601 Upload from C Intel Logs IntelAMT log started 10 52 20 588 Upload from C Intel Logs terminated The window is divided into three areas e The upper area shows the Host computer s File Explorer e The center area shows the Master computer s File Explorer e The lower area shows protocol and status information Netviewer Admin india Torine ace netv ewer py CITRIX File Explorer on the Host and Ma
10. EN_IMG_0014 Size 210 Bytes 4KB 512 Bytes 146 KB Type Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Konfigurationsei VLC media file DAT Datei PNG Bild Date modified 02 09 2009 15 02 09 2009 15 07 04 2011 10 16 12 2009 11 28 03 2011 09 02 09 2009 12 02 09 2009 12 03 03 2011 09 02 09 2009 12 02 09 2009 12 04 08 2004 13 02 09 2009 13 04 01 2011 14 Created at 02 09 2009 11 07 04 2011 08 04 01 2011 12 01 04 2011 15 01 04 2011 15 01 04 2011 15 01 04 2011 15 01 04 2011 15 02 09 2009 10 04 08 2004 11 02 09 2009 11 04 01 2011 12 EZ doubleMaster E EmpirumAgent Ken Intel KE MSOCache E PerfLogs Ej Program Files KE Program Files ProgramData Recovery g xg mW E Unload Type Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Date modified 12 01 2011 16 03 01 2011 19 24 01 2011 19 12 01 2011 16 03 01 2011 11 24 01 2011 19 03 01 2011 10 03 01 2011 11 14 07 2009 05 03 01 2011 17 06 04 2011 15 25 03 2011 01 03 01 2011 10 06 04 2011 15 Created at 03 01 2011 17 03 01 2011 17 03 01 2011 17 03 01
11. PNVUSEPROXY 1 NVPROXYHOST gowron PNVPROXYPORT 3128 jon Example 3 Supervised installation in a defined installation path with prompt to enter host password Netviewer_Admin_Setup exe v PNVLICENSEKEY xxx PNVUSEHOSTPASSWORD 1 INSTALLDIR c admin_6 Applicable parameters Setup parameter Description IS Setup s language selection dialog will not be displayed during installation lv Netviewer specific installation parameters follow this parameter Netviewer Admin Q Setting up Netviewer Netviewer installation parameter INSTALLDIR DEFAULT PROGRAMFILES Netviewer Admin PNVLICENSEKEY xxx PNVUSEHOSTPASSWORD o DEFAULT PNVUSEHOSTPASSWORD 1 PNVHOSTPASSWORD passwordexample PNVUSEPROXY o0 DEFAULT PNVUSEPROXY 1 PNVPROXYHOST proxy host exampleaddress PNVPROXYPORT exampleportnumber PNVPROXYAUTH o DEFAULT PNVPROXYAUTH 1 PNVPROXYUSERNAME exampleusername PNVPROXYPASSWORD examplepassword PNVPROXYAUTH 2 PNVPROXYDOMAIN exampledomain PNVPROXYUSERNAME exampleusername PNVPROXYPASSWORD examplepassword Netviewer installation parameter PNVHOSTALIAS examplealias PNVINITIALCVTREE examplefoldername qn Note netviewer oy CITRIX Text displayed in the program interface Define installation directory License key Do not use host password Use host password Host password Use automatic proxy settings Use the following proxy server connection data Address Port No authenticati
12. http zlib net zlib 1 2 5 tar gz You can download licenses and terms and conditions associated with these components from https get netviewer com thirdpartylicenses Netviewer_ thirdpartylicenses zip 82 Netviewer Admin netv ewer oy CITRIX Copyrights and brands 207 Netviewer AG All rights reserved Operating instructions manuals and software are copyright protected Copying reproduction translation or conversion to any type of electronic media or machine readable form in entirety or parts without previous written approval of Netviewer AG is not permitted All additional rights to the software are defined in the license agreements and General Terms and Conditions The Netviewer logo is a registered trademark of Netviewer AG Identical or similar usage of the logo in commercial transactions without approval of Netviewer can lead to cease and desist and damage compensation claims Rights to other brands and product names mentioned in this manual lie with their owners and are hereby acknowledged Mentioning of products that do not come from Netviewer AG serves informational purposes only and does not constitute a promotion Netviewer AG shall assume no liability for the selection performance or usability of these products Exclusion of liability Any claims against Netviewer AG related to hardware or software products mentioned in this manual must be pursuant to the stipulations of the license agreements and Gene
13. or folders as necessary i 20 Netviewer Admin Computer Management netviewer oy CITRIX Access rights management The user requires editing rights to be able to make changes in the Computer Management He or she must have the role Host Admin In Access rights management you grant the users access rights to one or more Hosts E mail address benno portale pdo disca alex pintu pdo discard n mariam pdo discard net maren pdo discard netvi DE PC 103 i DE PC 229 Finance 1 DE PC 242 IB TANER General options V Display administrators administrators always have full access rights V Newly created users receive access to all hosts J All users receive access to newly installed hosts The users of the contract are visible in the left hand area of the dialog e Using the checkboxes select the user s you want to edit To select more than one user hold down the Ctrl key while making the selection using the mouse To select all users enable the checkbox in the column title You can edit your own user and users with the role of Host User All other users with the role of Host Admin can be edited only by the respective users themselves The right area of the dialog displays the Hosts that belong to the contract in the tree structure e Inthe tree structure you can select both individual Hosts and folders In fr
14. p delphidec downloads detail name DEC v5 1c zip The following software is included in this product Delphi BT MemoryModule Copyright c 2005 2010 by Martin Offenwanger coder dsplayer de Use of any of this software is governed by the terms of the license below Mozilla Public License 1 1 MPL 1 1 http www mozilla org MPL MPL 1 1 html Code Reference http code google com p memorymodule downloads detail name BTMemoryModule_ 0 0 4 zip amp can 2 amp q 78 Netviewer Admin DSpack FastMM netviewer oy CITRIX The following software is included in this product DSpack Copyright C Microsoft Corporation All rights reserved Copyright C 2002 Henri GOURVEST Use of any of this software is governed by the terms of the license below Mozilla Public License 1 1 MPL 1 1 http www mozilla org MPL MPL 1 1 html Please see section 7 of the license regarding the DISCLAIMER OF WARRANTY COVERED CODE IS PROVIDED UNDER THIS LICENSE ON AN AS IS BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION WARRANTIES THAT THE COVERED CODE IS FREE OF DEFECTS MERCHANTABLE FIT FOR A PARTICULAR PURPOSE OR NON INFRINGING THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE COVERED CODE IS WITH YOU SHOULD ANY COVERED CODE PROVE DEFECTIVE IN ANY RESPECT YOU NOT THE INITIAL DEVELOPER OR ANY OTHER CONTRIBUTOR ASSUME THE COST OF ANY NECESSARY SERVICING REPAIR OR CORRECTION THIS D
15. see the screen in which the Mini panel is located To switch to another screen use the key combination Ctrl Alt S This will switch the Mini panel to the other screen so you can view it Netviewer Admin 47 netv ewer oy CITRIX Functions for the Host Session tray The Session tray in the Control Panel offers the Master the following information and functions e Name of the connected Administrator e E mail address of the connected Administrator e PC name of the Administrator computer e PCIP address of the Administrator computer Session Rec Name Greta Panning E mail greta pdo discard netvie PC name DE PC 103 FC IP 10 10 13 14 8 Netviewer Admin 4 Functions for the Host netv ewer oy CITRIX Application selection The user at the Host computer can use the Application selection tray to define which applications and elements on his or her screen are visible to the Master The upper section lists all currently open windows In the lower section you have access to general options Application selection Show all applications Y Unbenannt Paint w Metviewer_Admin_6_2_ Ben i MyNetviewer customer port Microsoft ClTice Outlook Fi Windows Explorer be Technical Writing Transfer newly opened applications Transfer desktop Transfer task bar and system SI SI lt 1 lt 1 RI R lt 1 RI R RI S SI Transfer Netviewer panel Option What the session p
16. the recording suitable for auditing purposes To play nvl files you must use Netviewer NetPlayer which contains the common functions of a media player nvl Starting session recording You can control the recording using the following buttons in the Session tray Ca Starts session recording ar Pauses session recording m Stops session recording Buttons in yellow indicate the current status of the recording Session recording is in progress Session recording is paused Session recording is stopped Pausing session recording e Click the Pause session recording button You can start session recording A again at any time or stop it completely Stopping and saving session recording 1 Click the Stop session recording button 2 As soon as you end session recording a Save as dialog will open that allows you to specify where the recording will be saved If you do not specify a save location the file will be saved by default in the same folder where the exe Netviewer program is located Please inform your Netviewer contact if you would like to specify in the Save as dialog a particular location for your nvl files as the default value for your Netviewer application In the profile administration area of the MyNetviewer Customer Portal you have the ability to deactivate session recording for certain users see page 7 Netviewer Admin 33 netv ewer py CITRIX Functions for the Master
17. to the license key used by the Host program in case you want to use a new license key The license key is necessary to establish a connection to the server for the first time You can find the license key in your Admin contract details in the Netviewer customer portal License key Netviewer Admin inhalation netviewer oy CITRIX Host password tab The Host password tab lets you define a new optional Host password to replace the existing one for this Netviewer Admin Host This changes the Host password When establishing a connection to this Netviewer Admin Host the next time this new Host password must be entered to be able to establish the connection E Admin Host Settings Host password You can choose whether in addition to the existing security precautions authentication in master program access rights management you want to define a Host password for access to this computer minimum 3 characters To change the password settings you must specify your existing password here Current Host password Do not use a Host password 9 Use the following Host password Host password Confirm password 12 Netviewer Admin EN netv ewer oy CITRIX Time control tab The 7ime control tab enables you to deactivate and reactivate the Netviewer Admin Host according to time You can limit the Host activity to a certain time period Timing activated Service activating on 12 00 00 An
18. will continue to run RDP sessions that you started yourself will be logged off j 28 Netviewer Admin netv ewer oy CITRIX Functions for the Master Control Panel Both session partners have access to the extendable Control Panel with the Clip or Mini panel It provides access to a variety of functions like file transfer and speech or video transmission the Control panel is divided into trays The Master s Control Panel offers additional administrative functions for completing the session which the participant on the Host computer cannot access Extending and retracting the Control panel e Click on the Clip or the Mini panel in order to extend or close the Control Panel Click on the Windows key N key combination to open or retract the Control Panel on your local computer Even when the Control Panel is closed the Clip small grey handle at edge of screen in Watch mode or Mini panel in Show mode will inform you that the session is currently active You can concentrate completely on the application that you are currently editing yet still have ready access to the Control Panel The Control Panel often covers the buttons for minimizing reducing and closing a window below it However if you move your mouse to the upper right corner the Control panel will slide down so you can access these buttons Moving the Control Panel You can move the Control Panel to the right or left edge of your screen 1
19. 6 13 43 ie l r J awm Time 00 00 10 078 Start 29 03 2011 13 47 58 Mi 1 gt O irection Showing Duration 00 02 51 342 Here you have access to the following functions Play the session recording T Pause the playback xie P Increase up to 16 times normal speed or decrease down to 1 16 the original speed playback speed of the session recording ma Copy the current recording image to the Windows clipboard Netviewer Admin 34 Functions for the Master netv ewer py CITRIX Converting an nvl file into asf format Using Netviewer NetPlayer you can later convert the nvl file to an asf file 1 From the e menu select the command Export 2 Inthe Export dialog you can specify the file name and the save location and whether the video VoIP and chat data should be exported as well 3 Click Export to start conversion of the nvl file The asf file will be created at the location you selected You can obtain Netviewer WNetPlayer in the MyNetviewer Customer Portal https my netviewer com 1 Log in to the portal 2 In the right column click Downloads 3 Download the Netviewer NetPlayer Netviewer Admin 35 netv ewer oy CITRIX The System diagnostics tray The System diagnostics tray is a quick and easy way to gain access to the Host computer s system information Clicking the title bar of the System diagnostics tray opens it and you see the available information su
20. CITRIX Exit the Netviewer session The Host or Master can end a Netviewer Admin session at any time On the Master s side e Click the X in the Netviewer window e Or close the Netviewer task in the Windows taskbar The End dialog is displayed CITRIX online Session with DE PC 103 was dosed Duraton 0 58 14 Powered by www dtrixonline com On the Host s side e Click on the X in the Mini panel The Host computer will be returned to the status it was in before the Netviewer Admin session e A user was logged on The Netviewer Admin session is exited in the regular way and the user can continue to work as accustomed e The Host was locked The Host computer returns to its locked state e The Host was in the Windows login dialog The Host computer returns to the locked state if the connection is interrupted After logging in again you can continue to work straight away If you wish to log off from the Host completely you must do this during your Netviewer Admin session and subsequently exit the Master program 6 Netviewer Admin 5 netv ewer oy CITRIX Functions for the Metviewer Portal Administrator As a Netviewer Portal Administrator Portal Admin you have access to the following functions in the MyNetviewer Customer Portal e Administer licenses and users e Activate and deactivate program functions and settings for certain users in the form of profiles e View usage statistics for all u
21. ISCLAIMER The sourcecode of the above mentioned program is unmodified downloadable unmodified sourcecode Code Reference http sourceforge net projects jedi apilib files Use of any of this software is governed by the terms of the license below GNU Lesser Public License 2 1 LGPL 2 1 http www gnu org licenses lgpl 2 html Code Reference http sourceforge net projects jedi apilib files 80 Netviewer Admin JSON Spirit libcurl logacplus MSAcm pas paszlib Speex Codec SSLeay netviewer oy CITRIX The following software is included in this product JSON Spirit Copyright c 2007 2009 John W Wilkinson Use of any of this software is governed by the terms of the license below MIT license http www opensource org licenses mit license php Code Reference http www codeproject com KB recipes JSON_Spirit aspx display Print The following software is included in this product libcurl Copyright c 1996 2010 Daniel Stenberg lt daniel haxx se gt Use of any of this software is governed by the terms of the license below The curl license http curl haxx se docs copyright html Code Reference http curl haxx se download curl 7 21 2 tar gz The following software is included in this product logacplus Copyright C 1999 2009 Contributors to logacplus project All rights reserved It is released under a dual license and you may choose to use it under either the Apache License Ve
22. ISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE NO USE OF ANY COVERED CODE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER The sourcecode of the above mentioned program is unmodified downloadable Unmodified sourcecode Code Reference http code google com p dspack downloads detail name dspack2 3 4 zip amp can 2 amp q The following software is included in this product FastMM Copyright Professional Software Development Pierre le Riche It is released under a dual license and you may choose to use it under either the Mozilla Public License 1 1 or the GNU Lesser General Public License 2 1 Use of any of this software is governed by the terms of the license below Mozilla Public License 1 1 MPL 1 1 http www mozilla org MPL MPL 1 1 html Please see section 7 of the license regarding the DISCLAIMER OF WARRANTY COVERED CODE IS PROVIDED UNDER THIS LICENSE ON AN AS IS BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION WARRANTIES THAT THE COVERED CODE IS FREE OF DEFECTS MERCHANTABLE FIT FOR A PARTICULAR PURPOSE OR NON INFRINGING THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE COVERED CODE IS WITH YOU SHOULD ANY COVERED CODE PROVE DEFECTIVE IN ANY RESPECT YOU NOT THE INITIAL DEVELOPER OR ANY OTHER CONTRIBUTOR ASSUME THE COST OF ANY NECESSARY SERVICING REPAIR OR CORRECTION THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE NO U
23. Netviewer Support etc and includes one or more licenses for using this product The number of licenses depends on how many licenses your organization has purchased from Netviewer AG If you have any questions about the Netviewer license model please speak with your sales contact at Netviewer What is a user A user is a person who uses her registration data e mail address and password to access his or her user account in the MyNetviewer Customer Portal and assuming a license has been assigned is able to start Netviewer sessions What is a role A role provides authorization to perform certain actions in Netviewer In User Administration you can assign roles to a user thereby giving the person the right to access User Administration and view online invoices for example A user may have several roles and a role may be assigned to many different users What is a profile A profile contains a customized configuration of a variety of session settings Authorized users can select a profile in the Computer Management before each session starts Profiles can be administered in profile administration through the MyNetviewer Customer Portal This is related to User Administration to the extent that you release profiles for users from within profile management User Administration User Administration offers you the following functions e You can give users a variety of rights thereby controlling which functions they can access wi
24. RED CODE PROVE DEFECTIVE IN ANY RESPECT YOU NOT THE INITIAL DEVELOPER OR ANY OTHER CONTRIBUTOR ASSUME THE COST OF ANY NECESSARY SERVICING REPAIR OR CORRECTION THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE NO USE OF ANY COVERED CODE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER The sourcecode of the above mentioned program is unmodified downloadable Unmodified sourcecode Code Reference http www indyproject org downloads 10 indyio 0 52_source zip Other Portions of this software are Copyright c 1993 2003 Chad Z Hower Kudzu and the Indy Pit Crew http www IndyProject org Use of any of this software is governed by the terms of the license below Indy BSD License http www indyproject org License BSD EN aspx Code Reference http www indyproject org downloads 10 indyi0 0 52_source zip The following software is included in this product International Components for Unicode ICU Copyright C 2000 2010 International Business Machines Copyright 1991 2005 Unicode Inc All rights reserved Use of any of this software is governed by the terms of the license below ICU License http source icu project org repos icu icu trunk license html Code Reference http download icu project org files icuac 4 6 icuac 4_6 src tgz The following software is included in this product Internet Component Suite ICS Copyright C 1997 2008 by Francois PIETTE Use of any of this software is g
25. Revised BSD license http www xiph org licenses bsd speex Code Reference http www speex org downloads The following software is included in this product SSLeay Copyright C 1997 Eric Young eay cryptsoft com please note that the SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson tjh cryptsoft com Use of any of this software is governed by the terms of the license below SSLeay license http h71000 www7 hp com doc 83final ba554_90007 apcso2 html Code Reference http dl packetstormsecurity net crypt SSL SSLeay SSLeay o 9 0b tar gz 8 Netviewer Admin superobject A fast Delphi JSON parser Theora Codec zlib netviewer oy CITRIX The following software is included in this product superobject A fast Delphi JSON parser Unit owner Henri Gourvest lt hgourvest gmail com gt It is released under a dual license and you may choose to use it under either the Mozilla Public License 1 1 or the GNU Lesser General Public License 2 1 Use of any of this software is governed by the terms of the license below Mozilla Public License 1 1 MPL 1 1 http www mozilla org MPL MPL 1 1 html Please see section 7 of the license regarding the DISCLAIMER OF WARRANTY COVERED CODE IS PROVIDED UNDER THIS LICENSE ON AN AS IS BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION WARRANTIES THAT
26. SE OF ANY COVERED CODE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER The sourcecode of the above mentioned program is unmodified downloadable unmodified sourcecode Code Reference http sourceforge net projects fastmm files Use of any of this software is governed by the terms of the license below GNU Lesser Public License 2 1 LGPL 2 1 http www gnu org licenses lgpl 2 1 html Code Reference http sourceforge net projects fastmm files Netviewer Admin 79 Indy Internet Direct International Components for Unicode ICU Internet Component Suite ICS JEDI Windows API netviewer oy CITRIX The following software is included in this product Indy Internet Direct Portions of this software are Copyright c 1993 2003 Chad Z Hower Kudzu and the Indy Pit Crew http www IndyProject org Use of any of this software is governed for the code of IdUFT8 pas by the terms of the license below Mozilla Public License 1 1 MPL 1 1 http www mozilla org MPL MPL 1 1 html Please see section 7 of the license regarding the DISCLAIMER OF WARRANTY COVERED CODE IS PROVIDED UNDER THIS LICENSE ON AN AS IS BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION WARRANTIES THAT THE COVERED CODE IS FREE OF DEFECTS MERCHANTABLE FIT FOR A PARTICULAR PURPOSE OR NON INFRINGING THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE COVERED CODE IS WITH YOU SHOULD ANY COVE
27. THE COVERED CODE IS FREE OF DEFECTS MERCHANTABLE FIT FOR A PARTICULAR PURPOSE OR NON INFRINGING THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE COVERED CODE IS WITH YOU SHOULD ANY COVERED CODE PROVE DEFECTIVE IN ANY RESPECT YOU NOT THE INITIAL DEVELOPER OR ANY OTHER CONTRIBUTOR ASSUME THE COST OF ANY NECESSARY SERVICING REPAIR OR CORRECTION THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE NO USE OF ANY COVERED CODE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER The sourcecode of the above mentioned program is unmodified downloadable unmodified sourcecode Code Reference http code google com p superobject source checkout Use of any of this software is governed by the terms of the license below GNU Lesser Public License 2 1 LGPL 2 1 http www gnu org licenses lgpl 2 html Code Reference http code google com p superobject source checkout The following software is included in this product Theora Codec Copyright C 2002 2009 Xiph org Foundation Use of any of this software is governed by the terms of the license below Theora license http www theora org downloads Code Reference http www theora org downloads The following software is included in this product zlib Copyright C 1995 2010 Jean loup Gailly and Mark Adler Use of any of this software is governed by the terms of the license below zlib License http www zlib net zlib_license html Code Reference
28. _Admin_ Terminalserver Type 0 params SERVICESTART jvtnr 1001125 winsta 1 OK Computer CCode from registry 283d 5bdd b6f6 40 18 82 55 413 14b6ee5ch UL This terminates the Netviewer Admin Host service The Host program stops running Time controlled reactivation is no longer possible The Host can no longer be reached from the Computer Management and can be restarted on the local computer only Terminate service j j 24 Netviewer Admin Computer Management netviewer oy CITRIX Terminal server support Netviewer Admin supports Windows terminal servers which even outside of a network provides you with the following options e Enter an RDP session as initiated by another computer e Use Netviewer Admin to start an RDP session and establish a Netviewer Admin connection e Use the RDP session and Netviewer Admin to view the console Extended Computer Management for terminal servers If a Host program belonging to your license is installed on a terminal server then this server appears in the usual manner in the Computer Management A new terminal server that is detected is placed in the My Hosts folder To be able to make use of the additional functions the Computer Management provides an extended view for terminal servers e Highlight a terminal server in the Computer Management In the lower portion of the Computer Management a list of RDP sessions that are running on the terminal server is displayed T
29. a war AG A Citix Company Erzbereerstrake n7 i 7633 Karlsruhe Tel 49 o0 721 35 44 99 0 Fax 49 a 721 35 44 99 300 wiv nebyiewer com info nebyiewer com International Support supporta nebiewer com adCpuUsage as3corelib Base6q Java Boost C Libraries Crypto DEC 3 0 DEC 5 1 Delphi BT MemoryModule netviewer oy CITRIX Third party components Please note that this software also contains third party software specifically open source software Following Is an overview of these components The following software is included in this product adCpuUsage Copyright C 2000 by Alexey A Dynnikov lt aldyn chat ru gt Use of any of this software is governed by the terms of the license below AdCpuUsage license http www aldyn ru products cpu_usage index html Code Reference http www aldyn ru products cpu_usage index html The following software is included in this product as3corelib Copyright c 2008 Adobe Systems Incorporated Use of any of this software is governed by the terms of the license below BSD License http www opensource org licenses bsd license php Code Reference https github com downloads mikechambers as3corelib as3corelib 93 zip The following software is included in this product Base64_ Java Robert Harder Use of any of this software is governed by the terms of the license below The software is Public Domain http iharder sourceforge n
30. age and video and for activating or deactivating the still image can be found in the My video tray Netviewer Admin 54 Functions for the Host and Master netviewer by CITRIX Calling up the Multimedia settings dialog There are two ways to call up the Multimedia settings dialog From the Vo P tray Openthe Vo Ptray 2 Click on the arrow at the lower right 3 Click Multimedia settings in the context menu gt The Multimedia settings dialog will open From the My video tray 1 Open the My video tray tt 2 Click the arrow 3 Click Multimedia settings in the context menu gt The Multimedia settings dialog will open Chat The chat function provides yet another means of communication between Host and Master exchanging written messages with each other The chat record is always visible and traceable Writing a chat message to a session partner 1 Enter your text message in the lower field of the Chat tray 2 Tosend the message click Send or press Enter on your keyboard gt The message will appear at the top in the chat record If you would like to insert a line break in your chat message press Alt Enter Master Hi I will start the installation now Hast OK Copying the chat record onto the Windows clipboard e Right click the chat record and select Copy chat content to the clipboard from the context menu Netviewer Admin gt gt Functions for the Host and Master netviewer py
31. al licenses Contract settings Establishes a connection to the selected Host computer Connect to computer Link to the profile administration area of the Profile settings contract in the MyNetviewer Customer Portal This changes the operating state and the Manage host service connection options of the Host service Netviewer Admin netv ewer oy CITRIX Computer Management Editing rights The Admin Master requires editing rights to be able to make changes in the Computer Management In addition he or she must have the role Host Admin Editing rights are automatically assigned to the first authorized Netviewer Admin Master that logs in This Master retains the rights until these are explicitly given up to another user Only then can the other logged in Netviewer Admin Master use these editing rights The editing rights icon reflects the current status and is also used to request and sive up editing rights The Netviewer Admin Master has editing lt j Give up editing rights rights eClicking the icon gives up the editing rights The Netviewer Admin Master currently has wa Request editing rights no editing rights eClicking the icon requests the editing rights which are assigned if possible Editing options iw Create new folders or subfolders and name them as you please Move Netviewer Admin Host symbols or folders by drag amp drop or use the gP cut and paste buttons m x Delete marked Hosts
32. artner sees Show all applications All open windows Transfer Netviewer panel Non operable shaded out Netviewer Control Panel on edge of screen May cover parts of the transferred screen so not selected by default Transfer taskbar and system Taskbar start menu and system dialogs Transfer desktop Desktop including shortcuts background image etc Transfer newly opened applications All new windows as they are opened for as long as you are in Show mode Netviewer Admin 49 netv ewer oy CITRIX Functions for the Host My monitor tray In the My monitor tray the user on the Host computer can monitor and control how Netviewer displays the screen at the Master The Host User can press the pause button to interrupt transmission and transfer a still image to the Master Y monitor 0 Netviewer Admin 5 netv ewer oy CITRIX Functions for the Host and Master Speech transmission through Voice over IP Netviewer provides an integrated VoIP function Voice over IP that makes it possible to establish a telephone connection over the Internet The benefits of using the VoIP function instead of a normal telephone e Reduce telephone charges e The convenience of talking through a headset e No special software required e The only requirement Both session partners must have a headset Activating VoIP 1 Inthe Vo Ptray click on to transmit your microphone signal to your session partner 2 Adjust t
33. both directions e Both session partners have a webcam When holding a conversation they see each other in their Participant video tray e Only the Administrator has a webcam This gives a support situation a more personal atmosphere You can choose between no image a static image file a video file or a Webcam as the video source The most recently used source will always be selected i j 52 Netviewer Admin netv ewer py CITRIX Functions for the Host and Master Transmitting your own video To do so open the My video tray and check in the Video source context menu to make sure the desired video source is selected Transmission of video to the session partner is always initially deactivated 2 Click on 3 Check the transmitted video image and properly align the webcam if necessary Interrupt transmission and transmit a static image e Inthe lower left of the My video tray click theActivate still button To discard the static image and reactivate transmission e Click the End still button Transfer saved image or video Instead of transferring the video from a webcam you can also transfer a static image file formats bmp or jpg or a video file formats avi or mpeg in the My video tray Click on the arrow in the lower right of the My video tray to open the Multimedia settings dialog 2 Inthe upper left of the dialog select the mage or Video option The file selection dial
34. ce tab lets you terminate and restart the Netviewer Admin Host service and monitor current log data By clicking the Display folder with log files button the directory in which the Host s log files are located will open in your file explorer When the service is terminated you will have access to only a limited range of functions in the settings dialog status Running Service log entries DE PC 242 sjon 6 2 1 1757 OSVersion 26 1 7600 10 Product Admin Admin Proxy order prrf p thd IP addresses 10 10 13 225 Program location argv C Program Files x86 Netviewer Admin Netviewer_Admin_ TerminalserverT ype 0 params SERVICESTART jvtnr 1001125 winsta 1 OK Computer Code from registry 283d5bdd b6f6 40 18 8e 55 413 14b6ee5ch Netviewer Admin Selhe p Henan netv ewer oy CITRIX Proxy tab In the Proxytab you can change the settings of the proxy server if this is required for Internet access You can also enter the proxy server s access data if needed If the connection is to be created via a proxy server enter the corresponding connection data here Do not use a proxy server Use the following proxy settings Address No authentication Proxy authentication Integrated Windows authentication Domain User name Password Po 10 Netviewer Admin a netviewer oy CITRIX License key tab The License key tab enables changes
35. central settings that are normally permanently defined in your Netviewer program s configuration Session settings Remote control Master can control Host computer remotely Master can view Host computer only and use pointer Session recording W Master can start recording Option Description Remote Control When this option is activated remote control will be activated for the Master as the session begins The Master can then control the Host computer remotely Master can control Host computer remotely Master can view Host computer only and use pointer This option deactivates remote control for the Master Use this option to activate and deactivate session recording during a Netviewer session Session recording Netviewer Admin 2 Functions for the Portal Administrator netv ewer py CITRIX Users section In the Users section you can define which users may use the profile A newly created profile is available for all users by default Making profiles available only for certain users 1 Select from the drop down menu the profile you wish to edit 2 Activate the available only for certain users option gt AA list of all users will be displayed Users Profile available for all usera available only for certain users Jenny Kang Delete Raul Diaz Delete Francoise Renoir Delete Marta Pawlowski Delete gianni vecchifpinetview er il Delete Add user 3 Remove the users who are n
36. ch as operating system memory and Internet connection DELL 15 Phoenix ROM BIOS PLUS Type AT AT COMPATIBLE Neal Date 12 0607 ee Netviewer Admin inda Torine aca netv ewer py CITRIX The Netviewer window The Netviewer menu Quality corner the Host computer s name and various icons are located in the upper left of the Netviewer window title bar The Actions menu provides access to still more functions Se Remote Access GoToMyPC Mozilla Firefox C A r m FE hipi gerras Aajrevete gt ikewijserwko _bokets LA Meembesachee Seas Erte Scheie D Abuse Nachrichten _ Metier AS Startsebe E Remote Access GoTohty C 6 GoToMyPC Home How t Works Features Customer Stortes Compare Purs Team Accounts GoToMyPC i Pas How on the App Store tamme Access Your Mac or PC from An Try It Free Buy It Now 30 Day sTo WC Tris GoToMyPC enat las fast ea Teral anywhere and werk remotely Never go wethout your fies programs and amal Lear Mese about GoToMyPC Try it Froe for 30 Days Pewa Asad oTOMyC isthe most uetitoct CUVEE nient a Netvtewer Ad Check screen transfer progress see page 4 Remote control is active Keyboard and mouse on the Host computer are locked The monitor on the Host computer is blocked E Leb File transfer is active pa r Switch to full screen mode j s Netviewer Admin 37 Functions for the Master net
37. contract and thus grant him or her use of a license you also assign him or her a role U Overview User administration My account Contract assignment My contracts Add 1 user s to contracts H Remove 1 user s from contracts User administration Invoices E Netviewer Meet Business Edition show contract ID 1000323 E Netviewer Support Business Edition show contract ID 1000325 Usage statistics O Netviewer Webinar Business Edition show contract ID 1000326 Download IF Netviewer Admin Business Edition show contract ID 1000721 Hel p Netviewer Admin Business Edition show contract ID 1001125 Ly assign as Host User Host admin i Cancel Assign 66 Netviewer Admin Functions for the Portal Administrator netv ewer by CITRIX Modifying roles 1 Sign onto the MyNetviewer Customer Portal 2 Inthe right hand column click User administration gt A summary of your existing Users will appear 3 Select the user from the user overview 4 Click the Egit button at the top Caren Lingue Personal information Contract independent roles Address ErzbergerstraBe 117 E Portal Admin Postal code city 76133 Karlsruhe Online invoice recipient Company Netviewer A Citrix Company Country Germany Contract specific roles Jn mnie i A hid Netviewer Support Business Edition E mail caren lingue pdo discard Contract 1000325 User Assistant Netviewer Webinar Business Edition Contract 1000326 User E Assistant T Net
38. ddress and password locally on your computer The next time you start Netviewer your e mail address and password will be entered on the login form and you only have to confirm by clicking OK If you use this option you must be certain that no unauthorized persons will have access to your computer and therefore to Netviewer 3 The Computer Management opens after you log in Proceed as described starting with 4 on page 15 Netviewer Admin Establishing a session with Metviewer netv ewer oy CITRIX Screen view of the Host computer Once the connection is established you see the screen of the selected Host Depending on the system states of the Host the following views may be displayed e A user is currently logged on to the Host The view in the Netviewer window is black The current user of the Host computer must explicitly srant you access To do this the user at the Host computer must click Yes in the dialog window Only then will the screen be transferred e The Host computer is locked You can see the entire screen but you have to revoke the lock first This is done by entering the Windows login data of the user who locked the PC or by using a local Administrator login e The Host computer is logged off You see the local Windows login dialog Please login here using the account of a local user or Administrator The user is then logged in to the Host and the Netviewer Admin Host service carries out a new initializat
39. e for creating and administering profiles When the Netviewer user has the proper authorization a link to the Profile administration will be available on the start screen Proxy Server located between a user s computer and the Internet It can be used as a firewall to provide protection or as a cache to speed up the display of Web pages From the perspective of the server the proxy acts as a client from the perspective of the the client it acts as a server In the simplest case the proxy simply forwards the data Quality corner Indicator green striped or gray circle in Control Panel Mini panel and Netviewer window frame which shows the progress of the screen transfer Recording function Additional functionality that enables recording of sessions in the nvl file format Session recordings can be replayed with Netviewer NetPlayer Remote Control The Master receives the right to remotely control all of the other person s visible applications besides the Netviewer Control Panel by making mouse and keyboard entries Role A method for administering users that allows the Netviewer Administrator to grant users specific rights in Netviewer Users are assigned roles in the User Administration area of the MyNetviewer Customer Portal Security key Key by default F that a user of the Host computer in Show mode can use to immediately revoke remote control and drag and drop file transfer rights from the Master in Watch mode
40. e not required for subsequent operations For installation as a Windows system service the setup program for the Host is required Netviewer_ Admin Setup exe 1 Start the set up program and follow the instructions in the installation wizard 2 If you agree with the terms of the license agreements select agree with the license conditions and click Vext 3 Select the target directory in which the Netviewer Admin Host is to be installed default C Program Files Netviewer Admin 4 Enter your license key You can find the key in your Netviewer Admin contract details in the MyNetviewer Customer Portal 5 Click Next 6 Optionally you can define an individual Host password The Host password can be anything you choose but must be at least three characters long It ensures that only authorized Masters who have access to this secret Host password will be able to access the Host computer Netviewer Admin eene netv ewer oy CITRIX The Host password is saved on the Host computer only and never leaves that computer 10 T1 Click Vext Optionally you can define a proxy server if you use a proxy server to access the Internet Enter your proxy settings Enter the port usually 3128 or 8080 and the proxy server s address DNS name or IP address If necessary contact your system administrator to get this information If you do not use a proxy server or are not sure select Use automatic proxy settings Click Ne
41. e session partner will see My monitor Check how the screen is transferred to the session partner E Memory nn on Host side only Use the context menu right click to set the color depth and A Bos l thus the speed and quality of the transfer DELL 15 Phoenix ROM BIOS PLUS Type AT AT COMPATIBLE J cae to saa kala ayna anak VolP Activate and adjust voice transfer via Voice over IP ERNE E Participant video View the session partner s video Version 8 0 6001 18702 Proxy activated Mo kanian My video View your own video and activate transmission to the Proxy port session partner Chat Communicate with your session partner by exchanging text messages System diagnostics on Retrieve technical information about the participant s Master side only system such as operating system hardware Internet connection About Provides information about the Netviewer variation being used the version and contract number and provides a link to online help Netviewer Admin 30 Functions for the Master netv ewer py CITRIX Floating windows Control Panel trays can be easily dragged away from the Control Panel and dropped anywhere on the screen You can use this feature to organize the Netviewer interface according to your requirements e Click and hold the title bar of any tray While keeping the mouse button depressed drag the tray to the desired position on your
42. ents completely fill the Netviewer window 1 Open the Netviewer menu at the top left of the Netviewer window 2 Select the Sca e option The presence of a check in front of the option will tell you that the function is activated Netviewer Admin 39 Activate full screen mod E netv ewer py CITRIX Functions for the Master For a 1 1 view of the screen select the Original size function from the menu Full screen Netviewer will fill your entire screen with the transferred screen This lets you view the remote computer as if it were your own assuming equal screen resolution e To activate full screen mode click the Full screen mode button in the frame of the Netviewer window Full screen bar flap In full screen mode you can control the most important session functions through the full screen bar After a few seconds the full screen bar folds in and is no longer visible To fold it open move your mouse to the center top edge of the screen i D cag 7 Ca Check screen transfer progress see page 4 You currently have remote control rights H G G You currently have the right to transfer files with drag and drop see page 45 Activate or deactivate pinning of the full screen mode bar If the bar is pinned it remains in the foreground Extend and retract the Control Panel Minimize the Netviewer window so it is visible only in the taskbar Reduce the Netviewer w
43. erface which makes the basic functions and most important indicators visible and accessible at all times Clicking the Mini panel extends and retracts the Control Panel My monitor Tray in the Control Panel which shows the user on the Host computer a small version of how the other person views his or her screen in Watch mode The transfer mode can be selected through the context menu Netviewer Admin 74 lan netv ewer oy CITRIX NetPlayer Application available in combination with the recording function used to replay session recordings in the nvl file format Netviewer window The grey bordered window in which the Master sees the Host s screen NVL Proprietary file format of the session recordings which are generated during a session when the recording function is activated Can be replayed only in Netviewer NetPlayer Password Password with which the Master must authenticate itself when starting the Master program Pointer Arrow shaped pointing instrument which the Master can use in Watch mode without remote control If he or she clicks in the Netviewer window an arrow will appear at this position on the Host computer s screen Profile The profile defines which functions in the Control Panel are shown and hidden in order to adapt Netviewer Admin to individual requirements Profiles are defined in the profile administration area of the MyNetviewer Customer Portal Profile administration Additional modul
44. et current java base64 Code Reference http sourceforge net projects iharder files base64 2 3 The following software is included in this product Boost C Libraries Copyright Beman Dawes et al 2008 Use of any of this software is governed by the terms of the license below Boost Software License Version 1 0 http www boost org LICENSE 1 o txt Code Reference http sourceforge net projects boost files The following software is included in this product Crypto Compilation Copyright c 1995 2010 by Wei Dai All rights reserved Use of any of this software is governed by the terms of the license below Crypto compilation license http www cryptopp com License txt Code Reference http www cryptopp com download The following software is included in this product DEC 3 0 Copyright c 1999 by Hagen Reddmann Use of any of this software is governed by the terms of the license below DEC 3 0 license http code google com p delphidec downloads detail name DEC v3 0 zip Code Reference DEC 3 0 license http code google com p delphidec downloads detail name DEC _v3 0 zip Code Reference The following software is included in this product DEC 5 1 Copyright Hagen Reddmann HaReddmann at T Online dot de Use of any of this software is governed by the terms of the license below DEC 5 1 license http code google com p delphidec downloads detail name DEC _v3 0 zip Code Reference http code google com
45. etviewer com 2 Click Start Admin in the menu bar on the left side of your screen The most current version of Netviewer Admin is always stored here 3 The Computer Management opens From here you can access the administrative tools for the computers servers e The Computer Management shows all of the Host computers associated with your contract your user for additional information on Computer Management and User Administration refer to pages 19 and 58 5 65 11 195 114 95 66 111 34 6 2L dees T DIAA D Lees E93 00 111 34 G LO 1724 ada rei F tus Surceeded TT AlMosts Avalahie rrari 20 Logged in xar manen dnin me 4 In the list select an active Host PC which you wish to connect to 5 Click the Connect to computer button to establish a Netviewer Admin connection e If you have access to several different profiles for starting a session you can select the desired profile in the drop down menu of the button Profiles are defined in the profile administration area of the MyNetviewer Customer Portal see p 71 Use profile Todas las funciones Use profile Support Use profile Server maintenanc if Profile settings 6 Optional Enter the Host password for the Netviewer Admin Host in the Enter Host password dialog Confirm with OX to connect to the Host computer Netviewer Admin Establishing a session with Metviewer netv ewer oy CITRIX gt Enter the Hos
46. gs for the current session Changes that you make in the Netviewer program during a running session are valid for that session only The changes will be undone when the session is over Netviewer Admin i Functions for the Portal Administrator netv ewer py CITRIX Logging TXT log file When a session is established for the first time the Master program generates a text file with the log entries The log file is stored in the same directory as the Master program Log entries for each new session are written at the end of the file Netviewer usage statistics The usage statistics in the MyNetviewer Customer Portal provide an overview of the number and duration of sessions that are held by dedicated users within a certain period of time with a certain contract Opening usage statistics 1 Sign onto the MyNetviewer Customer Portal 2 Inthe right hand column click Usage statistics gt Asummary of your contracts will appear 3 Click on the contract whose usage statistics you would like to view gt The usage statistics for the selected contract will be displayed Only the Netviewer Administrator Portal Admin has a global overview of usage statistics of all users under a contract All other users can see their own usage statistics only Netviewer Admin 73 netv ewer oy CITRIX Glossary Application selection Tray in the Control Panel of the Host which enables detailed selection of the applications and screen e
47. he Output uf and Microphone recording Le sliders to control the recording and playback volume OF 1 Click the arrow in the lower right of the Vo Ptray G gt The context menu will open 2 Click Multimedia settings gt The Multimedia settings dialog will open 3 Use the two slide controls under Audio to adjust the volume and microphone levels Select playback device Click the arrow in the lower right of the Vo Ptray 2 Click Playback device dika 3 Select the playback device such as a headset through which the incoming sound signals will be played back Selecting the recording device Click the arrow in the lower right of the Vo Ptray ti r 2 Click Recording device Netviewer Admin Functions for the Host and Master netviewer py CITRIX 3 Select the recording device whose signal you wish to transfer to the session partner Video transmission The video function whereby Netviewer transmits Webcam video to the session partner makes online communication and collaboration even more personal In the Participant video and My video trays you can view your session partner s video and transmit your own video to him or her A properly installed and connected webcam is required for video transmission Of course your video image will be transmitted only with your approval Outside monitoring through the webcam is not possible Video transmission can take place in one direction or simultaneously in
48. he session on the console top RDP session can be disconnected but it cannot be logged off or removed from the list MA ive un ed ng righ s Lg A p O A Eeh 5 6 111 34 LL i 195 665 111 5 2 0 1721 suda 95 66 111 34 LLII OTA 2011 1508 57 195 00 111 34 6 2 0 1722 wid bus Ki Hesin 6 Avniabiz ieee 20 Logged in m maren ginda disrn di nehacwer com i j 25 Netviewer Admin PEE netv ewer RDP session list oy CITRIX The service on the terminal server console delivers the session information in the list directly to Netviewer Admin RDP session RDP status NV status User name Domain RDP client name RDP sessionID RDP message Description of the RDP session RDP session status active disconnected Status of the Netviewer Admin connection ready started Windows user name of the user who initiated the RDP session This is stored to enable a renewed login to the terminal server after a session is disconnected Default value in a console session Windows domain name of the user who initiated the RDP session This is stored to enable a renewed login to the terminal server after a session is disconnected Default value in a console session Name of the computer that requested the RDP session If the RDP session was established using Netviewer the name of the terminal server running the RDP session appears in brackets ID of the RDP session Messages from the terminal serve
49. indow switch back to normal window view Exit the Netviewer session amp 0 Netviewer Admin 4 inde Torine ac a netv ewer oy CITRIX Quality corner Quality corner displays the progress of screen transmission Green filled Screen transmission complete and in highest possible quality White stripes Screen transmission with reduced color depth quality Gray Screen transmission incomplete 41 Netviewer Admin netv ewer py CITRIX Functions for the Master File transfer Explorer File transfer Explorer helps you exchange files between Host and Master Using an interface similar to Windows Explorer you can easily distribute files to Host computers update program directories and perform other tasks in the e To open File transfer Explorer select File transfer Explorer Actions menu e X El amp booa Ep Desktop 8 61_Export S i Arbeitsplatz i B gt C NVAGSYS i i G 021022afdc1a35221e296b 4 Dokumente und Einstellungen i H MacHelp602_updated 6 Programme E K D CD ROM drive GS K konfi SS No neon 4 EmpirumAgent Hen Ge Intel i G4 Program Files B Program Files x86 G4 ProgramData fy Recovery System Volume Information Name 021022afdcia Dokumente un intel MacHelp602_u Programme System Volume temp E WINDOWS Ko WindowsXP boot ini amp bootfont bin bootsect dat Bu
50. inistration and assign them to a contract 1 Sign onto the MyNetviewer Customer Portal 2 Inthe right hand column click User administration gt A summary of your existing Users will appear 61 Netviewer Admin Functions for the Portal Administrator netv ewer py CITRIX ie Overview User administration My account Add user d Edit Contract assignment d Delete d My contracts Select all none User administration Name Contract Role BD IF P Alex Assistant User IF H baki netviewerde Assistant Portal Usage statistics Admin User E Ben Assistant User Download IF Caren Lingue Assistant User Netviewer Mest Free Edition show contract ID 0001002 Help Netviewer Support Business Edition show contract ID 1000325 Netviewer Webinar Business Edition show contract ID 1000326 Netviewer Admin Business Edition show contract ID 1000721 3 Please select at least one user to whom you want to assign a license Click the Contract assignment button 5 Please select the contracts with users to whom you want to assign a license ie oe j Overview User administration My account Contract assignment My contracts Add 1 user s to contracts 5 Remove 1 user s from contracts User administration Invoices IF Netviewer Meet Business Edition show contract ID 1000323 F Netviewer Support Business Edition show contract ID 1000325 Usage statistics E Netviewer Webinar Business Edition show contract ID 1000326 D
51. ion On the Host computer the Mini panel appears on the right edge of the screen the user at the Host computer can use it to open the Control Panel You now have full remote control rights over the Host computer and can operate it just as if you were sitting right in front of it Netviewer Admin netv ewer oy CITRIX Computer Management The Netviewer Admin Master Computer Management tool lists all Netviewer Admin Host systems that the Master is permitted to access In addition it also displays each Host s current status and other related information 695 66 111 34 E 2 0 1723 udat Wi rna b 111 34 Bz 1 1757 i r n b 111 34 B l722 eure V Surede Al Hemin amp Avaliable beeen D Legged in an mar nda darn neraewer com i Computer Management offers you the following functions Function Description Allows you to search for Hosts using the Name Alias IP address status etc via a search mask Search for computer The editing rights allow you to group Host PCs logically into folders e g according to location division or use control the Host service and manage access rights Editing rights In the Access rights management you can define Access rights management which users have access to which Hosts Link to the My contracts area in the MyNetviewer Customer Portal where you can grant licenses to and revoke them from users or acquire addition
52. lements that are transferred to the Master Autoscroll Function that enables convenient viewing of your partner s screen while you are in Watch mode Instead of using scroll bars simply move your mouse in the Netviewer window Clip Grip for extending and retracting the Netviewer Control Panel in watch mode Computer Management The Computer Management tool lists all Netviewer Admin Host systems that the Master is permitted to access From here the Master can access the administrative tools for the computers servers Control Panel Extendable and retractable Netviewer program panel on the Master and Host side that provides access to various Netviewer functions through the trays Desktop sharing Transfer of one computer s screen contents to another remote computer than can be located anywhere in the world Drag amp drop Drag objects such as files across the screen by holding down the left mouse button and allow the object to drop in a new location by releasing the mouse button Host The computer on which the Netviewer Admin Host service is installed as a Windows system service The Host can be remotely accessed by a computer running the Netviewer Admin Master program Master User of the Master program Master program The Master program Netviewer_Admin exe enables establishment of an Admin session and contains a variety of administrative functions Mini Panel Central component of the Netviewer program int
53. ministration account and deleted from the original account At the same time he or she will lose any Netviewer licenses that were available through the original User Administration account A user can be transferred to another User Administration account only if that user is not the last remaining Portal Admin user If instead of using the link provided by the Administrator the user registers independently through the MyNetviewer Customer Portal URL then he or she will receive a separate user account As a result he or she will not have access to his or her organization s Netviewer programs Instead he or she will be limited to using the Netviewer Support or Meet program for private non commercial purposes with limited functionality and not Netviewer Admin Importing users The import function is useful for creating large numbers of users quickly 1 Todo this create a CSV file with the following format e Place a semicolon behind each user s e mail address as follows al Adress csv Editor Fila Edit Format View Help Samyecompany com mari aGcompany com tomas company com mart in company com Marengnetyiewer nli marda netyiewerGcom mareen beet e netvi ewer com lt 2 Click Add user in User Administration 3 Select mport several users 4 Click Browse 6 Netviewer Admin netv ewer Functions for the Portal Administrator oy CITRIX User administration Add user 6 Add new user I
54. mport several users mport several users into User administration at one time Upload a CSV file that contains the users e mail idresses E mail addresses in the CSW file must be separated from each other with a semicolon Browse Cancel Upload j 5 Inthe Open file dialog that appears select the CSV file to be imported that contains the users e mail addresses 6 Click Open Click Upload to start the import process gt After the import is complete you will see the imported e mail addresses in the list of users A notification will appear above the list to tell you if the import process was successful or not Imported users will initially have access only to the free version for non commercial use You must assign a license to them so they can use your full version see page 61 Deleting a user 1 Inthe user list select the user you wish to delete 2 Click Delete and confirm the prompt that follows When deleting users be aware that the last remaining user in User Administration to have the Admin role cannot be deleted Only after assigning the Admin role to another user can the old Admin delete himself or herself Netviewer licenses In most cases a user receives one license that is reserved for him at all times and cannot be used by other people Assigning licenses In order to utilize the full number of named user licenses purchased from Netviewer you must enter the appropriate number of users in User Adm
55. news 25 Extended Computer Management for terminal Servels cee eee 25 Managing RDP sessionS escent ceccceencetecacsceedceancateceasccecceaseetocasssuteecaseet 26 Managing running RDP SOSSIONS 2ctccs ccCsiedesalncccnsSesectdeedeenearGeasciceedas 27 Functions for the Master nnunuunuunnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 29 Control Panel cirera EEEa 29 Session Tray casos a ee eee E REEE EEEE 32 Recording TUNCEON ss ss ckunnnanannnnk k kk bane ka AEREE mel n SERENE 33 Netviewer INGEP VAY ON gt c ka selsenya kanada er na xara a wa gan wed WA da q n Wk 34 The System diagnostics tray 2 cece ence kk kk kk kk kK KK KK kK kk KK kK kk kk kk k8 36 The Netviewer WINDOW 3 acces sccecic LASER kS KK KK KK KK KK KK kk kk a kk kk kk kk kk kk kk kk ka 37 Symbols in the Netviewer WINGOW cccceeeeeeeeeeeeeeeaeeeeesaeeeeeaaees 37 ACHOS H CT oe ohare oe Er Nak K K k E SE E 38 ran can DL te E E EE 39 GUIU COMMO seats cece ease reece e wak dena yad cak eee ek ku we dek k w d n wak 41 File transfer EXPLOTE ss ss ss k asus kd ui aska a kk kana naya nada da k maa ka a nad dk al kewa 42 Tronslerring Mes to til HOSE i yan cureyan kik kak A ka kine bk Kak kaya ku kala 43 Transferring files from Host to Master kK KK KH 43 Switching Windows USerS 2 ccc eee ee cece cece eee e cece eeneneeeeeeeeeaeeeeeeees 44 Transfer files by dragging and droppi
56. ng lh lhXLZAcubll kk kk kk kk kk KK KK KK KK 45 LOLLE E C NAN DD ee E E ee ee ae ere 46 Multi monitor SUDDOL y x 5xyan ka dakdanaellekana kala ka hella eka ka cada 47 Functions for the Host ccccccscnccnccnncncnnccnscnccnccnsencnncsnsesansenens as SOSSON EGG eessen rE EEEE 48 Application SCLOCUION ci s s s k sikak a sana k n na kan bek ladan ka b kalak dal ba dane ball ka 49 My mTODnIL Ol dV lt s us us xun kn k san knee kk elkarineye aha a ae ela lay ane di ehey ye a a lle ay xa eye alay 50 netv ewer oy CITRIX Functions for the Host and Master 02 002cceeeeen cece ee eeeeeeeeeeneeenes 51 Speech transmission through Voice over IP ceeeeeeeeceeeeeeeenees 51 Video brans MISSION ssrin 52 The Multimedia settings didlog cc cece ccc e eee e eee eeeeeesaeeeeeeeeeees 54 E A eee otis cians eee ee see rr a a S 55 Exit the Netviewer session cceee eee e eee KK KK KK KK KK KK KK KK kk kk kk kk kk kk kek 56 Functions for the Netviewer Portal Administrator 20 ee e0 57 Registering in the MyNetviewer Customer Portal i 57 Netviewer User AGMImistration eee eee eee eee eee eee kk KK KK KK KK KK KK KK kk 57 User Administration Ll KK KK KK KK KK KK KK KK KK KK KK KK KK KK KK KK KK KK kk KK Ke 58 Setting up Netviewer User Administration 00 kk eeeees 59 Netviewer licenses sasnctoncnni
57. nly for the Master or Administrator Descriptive conventions in the user manual Step by step instructions are always numbered Example 1 Start the set up program and follow the instructions in the installation wizard 2 If you agree with the terms of the license agreements select agree with the license agreements and click Next Operational elements found in the user interface such as buttons dialog titles or options are italicized in the text when these refer to specific instructions or references Example e Right click the Host icon in the system tray and select Settings e Go through the start menu to open Windows Control Panel and double click Netviewer Admin Settings Keys on your keyboard are surrounded with brackets in the text Example e To extend the Netviewer Control Panel locally use the key combination Windows key N Instructions for operating Netviewer such as warnings special tasks are followed by an exclamation point Useful tips for operating Netviewer are labeled with a light bulb symbol Netviewer Admin Soting up stand netviewer oy CITRIX Navigating through the user manual When reading the user manual on your screen with Acrobat Reader a variety of navigation functions are available Click the respective bookmark to move directly to a particular chapter Click the Bookmarks tab on the left side of your screen From there you can jump directly to the desired chapter P
58. nsfer drag amp drop Direct transmission of any files using drag amp drop from master to Host computer from Host computer to master File transfer Explorer Direct transfer of any files using File Transfer Explorer IF Chat Exchange text messages System diagnostics Request and view system data e Session settings H Users Delete this profile Cancel Save 6 Netviewer Admin 9 netv ewer py CITRIX Functions for the Portal Administrator Range of functions section Sometimes it can be useful to hide functions in the Netviewer Control Panel in order to keep the interface well organized or minimize distractions e To hide a function in the Netviewer Control Panel remove the check from the box next to the function name vr Range of functions Application selection Defines which applications will be transferred My monitor Shows a preview of screen contents that will be transferred IF VWolP Voice over IP verbal communication headset recommended IF Video Videoconference using a Webcam or transfer a static image File transfer drag amp drop Direct transmission of any files using drag amp drop from master to Host computer from Host computer to master File transfer Explorer Direct transmission of any files using file transfer Explorer E Chat Exchange text messages System diagnostics Request and view system data Session settings section The session settings section permits alteration of a few
59. og opens 3 Select an image file bmp or jpg or a video file avi or mpeg from your computer You can also use the video function in order to show your session partner video files Select the video file avi or mpeg through the My video tray To view a larger version of the video you can drag the Participant video tray out of the Control Panel and enlarge it Refer to page 54 for more information about possible settings in the Multimedia dialog Receiving the session partner s video Assuming your session partner has activated the video function you will see his or her video in the Participant video tray Netviewer Admin 53 Functions for the Host and Master netviewer py CITRIX The Multimedia settings dialog The Multimedia settings dialog helps session participants configure their audio and video devices for use with Netviewer VoIP and video functions available before and during the session j rer TR e i 71 we a 7 E Output Test audio devices Test recording Play test sound Possible settings In the Multimedia settings dialog under Video you can e Select a video file an image or a webcam e Adjust the image quality of your webcam Under Audio you can e Select output device and microphone e Mute the microphone and switch off output audio e Test the audio devices by playing a test tone making a test recording and playing it back The buttons for transferring the im
60. ollow the instructions on our portal pages Netviewer roles The MyNetviewer Customer Portal provides for six roles of which two are contract independent roles and four are contract specific roles Role Product NV Meet NV Support NV Webinar NV Admin Contract independent Portal Admin YES YES YES YES Online invoice YES YES YES YES recipient Contract specific User YES YES YES NO Assistant YES YES YES NO Host Admin NO NO NO YES Host User NO NO NO YES Netviewer Admin 63 Functions for the Portal Administrator netv ewer oy CITRIX Netviewer Admin contract specific roles Host Admin Administrator who has all rig for editing the Computer Management and managing access rights and auto updates Host User User who is authorized to access certain Hosts with a dedicated Netviewer Admin Master license 6 Netviewer Admin 4 Functions for the Portal Administrator netv ewer py CITRIX The following table illustrates how the user rights vary for the roles of Portal Administrator Host Administrator and Host User Role Function PORTAL Start Admin Master Install Host Manage assign delete user View license key Administer modify profiles PORTAL NAVIGATION Overview My account My contracts License detail page User Administration Invoices Usage statistics Usage report Download Help MASTER Start session on Host Access rights management Automatic update management Editing righ
61. on Proxy authentication Username Password Integrated Windows authentication Domain Username Password Description Assign an alias to the host Assign the host to an existing folder in the computer manager MSI installation dialogs will not be shown during installation If you start installation without the S and qn parameters the Netviewer installation parameters will be initialized in the installation dialogs with these values Netviewer Admin eene netv ewer oy CITRIX Netviewer Admin Host operating states A Netviewer Admin Host has three possible operating states The operating state can be controlled on the Host computer through the icon s context menu in the system tray Online Suspended Offline Open settings State Online a Suspended g Offline Netviewer Admin Description The Netviewer Admin Host is active and a Netviewer Admin Master can establish an immediate connection at any time In this state a constant connection is maintained to the Netviewer connection server and the communication server In the suspended condition only the Netviewer connection server will be notified at long intervals of the Netviewer Admin Host s availability This long interval reduces the amount and frequency of data traffic generated by the Netviewer Admin Host However a connection to this Host can only be established after reactivation by a local user or a Netviewer Admin Master
62. ont of each folder there is a checkbox for selecting all Hosts in the respective folder This selection also affects the Hosts in any subfolders 21 Netviewer Admin eA netv ewer oy CITRIX Status of the checkboxes J The users selected in the left hand area have access to this Host The users selected in the left hand area do not have access to this Host Multiple users are selected in the left hand area However not all of the selected users have access to this Host General options e If the checkbox for Newly created users receive access to all hosts is enabled users who have been newly created in the portal receive automatic access to all Hosts e If the checkbox for All users receive access to newly installed hosts is enabled users who have been newly created in the portal receive automatic access to newly installed Hosts Takeover of access rights for changes in the tree structure If a Host or folder is moved within the tree structure using the Computer Management no access rights are taken over from the higher level folder The original rights to the moved Host s remain intact and unchanged New Netviewer Admin Host systems are created automatically under My Hosts If the number of Hosts installed exceeds the available licenses the excess Hosts are listed under Unlicensed Hosts This folder also cannot be altered 22 Netviewer Admin MEE netv ewer oy CITRIX Operating state and connection options
63. ot to have access to the profile 4 To make the profile available again for the user click Add user Administering profiles Create a new profile 1 Open profile administration see page 68 2 Click Create new profile 3 Enter a name for the new profile 4 Edit the profile under the sections Functions Session settings and Users 5 Click Save Editing an existing profile 1 Select from the drop down menu the profile you wish to edit 2 Edit the profile under the sections Range of functions Session settings and Users 3 Click Save Deleting a profile 1 Select from the drop down menu the profile you wish to delete 2 At the bottom click Delete this profile 1 Netviewer Admin 7 Functions for the Portal Administrator netv ewer py CITRIX Temporarily changing a profile in the Netviewer program while a session is running 1 While a session is running click the arrow at the bottom right of the Session tray When the menu opens select Open session settings gt The Session settings window will open 2 Make the desired changes Here you can determine which functions are available to the Master and the Host during a session Communicaton VoIP Audio conferencing via Voice over IP Video Video conferencing via web cam or transmission of a still picture Chat Exchanging text messages Sessionrecording Record session 3 Click OX to apply the modified settin
64. overned by the terms of the license below ICS License http www overbyte be Code Reference http www overbyte be The following software is included in this product JEDI Windows API Copyright 1995 2001 Microsoft Corporation All Rights Reserved Copyright C 2004 2009 Alex Gorbatchev Copyright C Christian Wimmer All rights reserved Copyright Marcel van Brakel 1999 2001 It is released under a dual license and you may choose to use it under either the Mozilla Public License 1 1 MPL 1 1 or the GNU Lesser Public License 2 1 LGPL 2 1 Use of any of this software is governed by the terms of the license below Mozilla Public License 1 1 MPL 1 1 http www mozilla org MPL MPL 1 1 html Please see section 7 of the license regarding the DISCLAIMER OF WARRANTY COVERED CODE IS PROVIDED UNDER THIS LICENSE ON AN AS IS BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION WARRANTIES THAT THE COVERED CODE IS FREE OF DEFECTS MERCHANTABLE FIT FOR A PARTICULAR PURPOSE OR NON INFRINGING THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE COVERED CODE IS WITH YOU SHOULD ANY COVERED CODE PROVE DEFECTIVE IN ANY RESPECT YOU NOT THE INITIAL DEVELOPER OR ANY OTHER CONTRIBUTOR ASSUME THE COST OF ANY NECESSARY SERVICING REPAIR OR CORRECTION THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE NO USE OF ANY COVERED CODE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS D
65. ownload E Netviewer Admin Business Edition show contract ID 1000721 Hel Ep E Newewer Admin Business Edition show contract ID 1001125 Cancel Assign Select all none Name Contract Role P Alex Assistant User E bakli inetviewer de Assistant Portal Admin 6 Select here the permission role that will be available to the user 7 Click Assign gt The users can now make use of the assigned licenses Removing licenses 1 Select the users from whom you want to remove a license 2 Click the Contract assignment button 3 Select the contracts with users from whom you want to remove licenses 4 Click Remove 5 These licenses are no longer available to the users 6 Netviewer Admin Functions for the Portal Administrator netv ewer py CITRIX A user an e mail address can only be assigned to one contract of a product type at a time This means that the user can be assigned a Netviewer Admin and a Netviewer Support contract and receive a license for each of these products However he or she can NOT be assigned two Netviewer Admin contracts at once or use two Netviewer Admin licenses Expanding a contract If you need additional licenses and would like to purchase them proceed as follows 4 In the right hand column click My contracts A summary of the available contracts will appear Click on the contract to which you wish to add additional licenses Click Upgrade under the Contract section F
66. r Managing RDP sessions Creating and starting a new RDP session without Netviewer Admin connection e Tocreate anew RDP session select the corresponding terminal server and in the dropdown menu for Create new RDP session select the entry New RDP session gt The list displays a new line for the requested session Once the session is established the RDP status changes to Active IF New RDP session Ei New RDP session with Netviewer session Netviewer Admin 26 Computer Management netviewer oy CITRIX Creating and starting RDP session and Admin connection together e Select the corresponding terminal server and in the dropdown menu for Create new RDP session select the entry New RDP session with Netviewer session gt Anew RDP session is started and once activated a Netviewer Admin connection to the session is established If you terminate the Admin connection then the RDP session is terminated as well Managing running RDP sessions Running RDP sessions whether they were started by Netviewer Admin from within the network by an RDP client or by a web client can be disconnected or logged off with the Computer Management not possible during console sessions LD Disconnect RDP session Logoff RDP session L Restore ROP session LJ Restore RDP session with Netviewer session Disconnect RDP session e Select the running RDP session and in the dropdown menu for ADP control selec
67. ral Terms and Conditions Any additional claims are excluded in particular Netviewer AG assumes no liability for the correctness of the contents of this manual www netviewer com Juni 2o11 Version 1 0 83 Netviewer Admin
68. rasaamunccumuaniaemiedutamdtuew amierimasacu el KK KK KK K k k kk dare 61 PEC TONS iere e EEE T seen foee sso 25s EEEE 63 Profile adminiStr ali0 i i ys sasasusyanasan k n nklka s kanan ek kalak a ak aa adana ka 68 Profile administration interface E ss kK KK KK KK KK KK KK KK KK KK KK 68 Administering profiles ccc cece cece cence eee kK KK KK KK KK KEK KK KK KK KK KK KK KK KK kk 71 l si suna u yane e ua K k n k E oes e ye ka kete ea Sa G Cik w N kO S E EE KE R y Na la h 73 TATOO TIG sereen e n n n n n o n nh J e n i _oassommy2 73 Netviewer usage statistics M E kk kk KK KK KK KK KK KK KK KK KEK KK KK KK KK 73 LE ana a N N ee er we eee ee ee eee 74 OCG sukan yen eet wa dk cn sea wd ak da a ia an dek rd ld deji 8 A Kel ra S A dard ANIY 77 lt netv ewer oy CITRIX About this user manual The user manual for Netviewer Admin is intended for use by Administrators support personnel who use the Master program to start a Netviewer session and connect to the Host program on a PC server Procedural descriptions of a session and Netviewer functions are primarily from the Master s perspective Some functions of Netviewer are the same for the Host and Master Some functions can be accessed by a Master with Netviewer Administrator rights only The user manual will always inform you whether a function is available for the Host or o
69. reen Display direct help 46 Functions for the Master netv ewer py CITRIX Some shortcuts do not act on the Host computer but instead locally on the Master computer For this reason Netviewer supports the following modified shortcuts Windows shortcut Windows key E Windows key R Windows key D Windows key F Windows key M Windows key Pause Windows key Tab Windows key F Windows key Ctrl Esc Ctrl Alt Delete Alt Esc Alt F4 Alt Tab Alt Tab Shift Windows key N Multi monitor support Netviewer shortcut CtrlJ Alt E CtrlJ Alt R CtrlJ Alt D CtrlJ Alt F CtrlJ Alt M CtriJ Alt Pause Ctrl Alt Tab CtrlJ Alt F1 Ctrl Shift W Ctrl Alt Insert Ctrl Alt Ctrl Alt F4 AVDAR Alt Shift Ctrl Alt S Description Windows Explorer Run Show desktop Search for file Minimize all windows System properties Change task Windows Help Display start menu Open task manager Switch between running tasks with Shift to the left Close application or exit Windows Show and switch between running tasks with additional Shift to the left Multi monitor support Extend and retract Control Panel on local computer If several monitors are attached to the Host computer and you are in watch mode you will always
70. ress the Ctrl F key combination to search for specific words in the Acrobat file For example if you would like more information on the Profile administration enter the words profile administration in the search field This will allow you to view every location where the words profile administration appear Netviewer Admin netv ewer oy CITRIX Setting up Netviewer Admin System requirements The following system requirements apply for the Host and Master programs e PC with Windows 2000 XP Vista Windows 7 Server 2000 2003 2008 R2 support for 32 bit and 64 bit versions of Windows e Internet access can be through proxy with any browser e Processor with at least 1 GHz e atleast1GB RAM e Graphics card with at least 128 MB Installing the Host program In the MyNetviewer Customer Portal you have access to the following programs e Netviewer Admin Master program Netviewer Admin exe Use this program to connect to one of your Netviewer Admin Hosts e Netviewer Admin Host Setup program Netviewer_Admin exe This setup program installs the Netviewer Admin Host program as a Windows system service This means that the Netviewer Admin Host program is started when Windows boots and Host access Is possible at any time Running Netviewer Admin under the Windows Server 2003 operating system requires Service Pack 1 You need local administrator rights to set up a Netviewer Admin Host on the target PC These ar
71. rsion 2 0 or Two clause BSD License FreeBSD license Use of any of this software is governed by the terms of the license below Apache License Version 2 0 http www apache org licenses LICENSE 2 0 Code Reference http sourceforge net projects logacplus files Use of any of this software is governed by the terms of the license below Two clause BSD License FreeBSD license http www freebsd org copyright freebsd license html Code Reference http sourceforge net projects logacplus files The following software is included in this product MSAcm pas Copyright C 1999 Francois Piette Copyright C 1995 1999 Microsoft Corporation Use of any of this software is governed by the terms of the license below Mozilla Public License 1 1 MPL 1 1 http www mozilla org MPL MPL 1 1 html Code Reference http www koders com delphi fid730EDF4CF77F984CEF2186Ci9g5FF14488478C590B aspx s t hread The following software is included in this product paszlib Copyright C 1998 by Jacques Nomssi Nzali Use of any of this software is governed by the terms of the license below paszlib license ftp ftp riken go jp pub pc simtelnet msdos turbopas paszlbio zip Code Reference ftp ftp riken go jp pub pc simtelnet msdos turbopas paszlbio zip The following software is included in this product Speex Codec 2002 2003 Jean Marc Valin Xiph Org Foundation Use of any of this software is governed by the terms of the license below
72. screen The trays Application selection File transfer Video and Chat are scalable when they are located outside the Control Panel You can extend or retract a tray by double clicking its title bar e Click on the X at the upper right corner of the tray in order to move it back to the Control Panel e If several trays are floating on the screen and you would like to bring them all back to the Control Panel right click the Mini panel s upper bar and select Al trays back into the Control Panel Netviewer Admin 3 netv ewer py CITRIX Functions for the Master Session tray The Session tray in the Control Panel offers the Master the following information and functions e Control of session recording e Name of the Host computer e Domain of the Host computer e External IP address of the Host computer e Internal IP address of the Host computer Session Rec Session recording Host information Mame DE PC 242 Domain ENTERPRISE External IP 195 66 111 34 Internal IF 10 10 13 225 Netviewer Admin 32 netv ewer py CITRIX Functions for the Master Recording function The recording function makes it possible to retrace Netviewer sessions Everything from the session including video and voice data when using VoIP is kept in the recording File formats for session recording Netviewer s proprietary file format nvl files can be neither edited nor changed which makes
73. sers Registering in the MyNetviewer Customer Portal 1 You will receive an e mail with a registration link 2 Click the link 3 Toregister in the MyNetviewer Customer Portal enter your e mail address and select a password 4 Fill in your contact information Registering in the MyNetviewer Customer Portal 1 Enter https my netviewer com into your browser 2 Enter your e mail address and password here 3 Click Register Netviewer User Administration Netviewer provides a User Administration tool in the MyNetviewer Customer Portal With User Administration you can do the following things e Use the login with e mail address and password to confirm a user s identity and thus ensure that only authorized users can access Netviewer e Assign rights to specific Netviewer users e Assign users to specific licenses e A user is able to use the Netviewer software only if he or she has been assigned a license Licenses contracts users roles and profiles Netviewer User Administration is based on the concepts of contracts licenses users roles and profiles Netviewer Admin 5 Functions for the Portal Administrator netv ewer py CITRIX What does a license contain A Netviewer 6 x license gives a specific uniquely identifiable user the authorization to use Netviewer based on his or her e mail address What is a contract A contract is tied to one Netviewer customer and one product Netviewer Admin
74. signed to the user Setting up Netviewer User Administration Manually create or import a new user If you wish to create new users you can do this manually or import a list of users from a CSV file Manually creating users 1 Click Add user in the User Administration 2 Select Add new User 3 Enter the new user s e mail address Netviewer Admin 59 Functions for the Portal Administrator netv ewer py CITRIX User administration Add user Add new user Import several users E mail Address Cancel Send invitation Click Send invitation gt The user now appears in the list of users The user will receive an e mail with a link to the MyNetviewer Customer Portal 6 The new user will be able to use Netviewer as soon as he or she has registered in the MyNetviewer Customer Portal by clicking on the e mail link as long as he or she has been assigned a license Please note that e mail addresses are unique within the Netviewer system i e an e mail address may be assigned to only one User Administration account When a user has been added to a User Administration account it will not be possible to add that user directly to another User Administration account that is managed by a different organization or department for example If this is attempted the user will receive an e mail invitation to be transferred to the new system If he or she accepts the invitation he or she will be added to the new User Ad
75. size function is used when the transferred screen is shown in 1 1 scale This maximizes the Netviewer window In this case the screen may need more room than the Netviewer window provides To scroll within the Netviewer window move the mouse along the window frame in the direction of the items you wish to view The contents of the window will shift according to the movement of the mouse The closer you move the mouse to the edge the faster the contents will move Open the Netviewer menu at the top left of the Netviewer window 2 Select the Orginal size option The presence of a check in front of the option will tell you that the function is activated Scale proportionally If the Scale proportionally function is active the aspect ratio of the transferred screen will be retained when shown in the Netviewer window 1 Open the Netviewer menu at the top left of the Netviewer window 2 Select the Scale proportionally option A check in front of the option indicates that the function is activated If the transferred screen does not fully cover the Netviewer window in full screen mode you will see gray areas at the top and bottom or at the left and right Scale When the Scale function is activated the screen contents from the session partner s screen in Show mode will be adapted to the Netviewer window without retaining the aspect ratio As a result the screen contents and Netviewer window may be stretched or distorted so the cont
76. ster provide the same basic functions that you know from Windows Explorer Go back to the previously opened directory Go forward once again to the next directory Go to the directory at the next highest level Create a new directory in the currently opened directory Delete the currently selected item file or directory Refresh the view nx ll yg G Switch between various ways of viewing the items contained in the directory with or without details as a list as icons Transfer selected item s from the Host computer to the currently opened directory on the Master computer Transfer selected item s from the Master computer to the currently opened directory on the Host computer amp Transferring files to the Host Inthe center area of the File transfer Explorer open the directory on the Master computer that contains the files you wish to transfer 2 Select the files 3 Click Upload Transferring files from Host to Master Inthe upper area of File transfer Explorer open the directory on the Host computer that contains the files you wish to transfer 2 Select the files 3 Click Download Netviewer Admin 43 Functions for the Master netv ewer py CITRIX Switching Windows users While working on the Master computer it is possible to change Windows users on the Host computer in order to receive additional rights such as administrator rights on the Host computer The additional rights
77. t password to connect to Host DE PC 103 195 66 111 34 i 7 After you enter the optional Host password the connection to the Host is established 8 The Mini panel then appears at the right of the screen It displays the name of the Host computer with which you are establishing a connection g As soon as the connection exists between Host and Master you will see the contents of the Host computer s screen in the grey bordered Netviewer window The clip for extending the Netviewer Control Panel appears at the right edge of the screen Alternatively Download the Master program Netviewer_Admin exe from the MyNetviewer Customer Portal and save it to a dedicated folder e g C Program Files Netviewer on the computer from which the Host computer is going to be remotely controlled A quick and easy way to start Netviewer is with a shortcut that you can place on your desktop The Master is now ready for use Start the Netviewer Admin Master program by double clicking the icon on your computer Netviewer_Admin exe No installation or configuration is necessary 2 Enter your login data to authenticate yourself in the Login dialog e mail address and password Netviewer Admin Establishing a session with Metviewer netv ewer oy CITRIX net v ewer smin by CITRIX Password TAEDE BE AE Sat oat ost Save login data In the login dialog select the option Save login data to save the e mail a
78. t the entry Disconnect RDP session The RDP session then changes its status to Disconnected i e it is not logged off terminated but merely disconnected Because Netviewer Admin stores the login data the session can be reactivated at any time with Restore RDP session A requirement for this is that the terminal server is still available Logoff RDP session e Select the running RDP session and in the dropdown menu for ADP control select the entry Disconnect RDP session The RDP session is logged off now and removed from the list Netviewer Admin 27 Computer Management netviewer oy CITRIX Starting a Netviewer Admin connection on a running RDP session You can use a Netviewer Admin connection to access to any running RDP session whether it was started by yourself or someone else It is also possible to start the Netviewer Admin connection at the same time as a new RDP session see page 27 e Select the running RPD session and select Connect to selected desktop w Use profile Standard Use profile Start session expert J Profile settings gt The Master now establishes a Netviewer Admin connection to this RDP session As soon as the Netviewer Admin connection has been established the VV status switches to Started and the Netviewer window is displayed showing the terminal server screen If you disconnect the Netviewer Admin connection an RDP session that was started from a different system
79. the Netviewer window Allow the file to drop into the Host s file administration system or desktop Netviewer Admin 45 netv ewer py CITRIX Functions for the Master Shortcuts Transferring keyboard shortcuts key combinations such as Ctrl A is generally possible when remote control is activated The following keyboard shortcuts can be used unchanged Shortcut Ctrl C Ctrl X Ctrl V Ctrl A Ctrl S Ctrl N Ctrl O Ctrl P Ctrl Z Ctrl Tab Ctrl F4 Ctrl Pos Ctrl End Ctrl Insert Alt underlined letter in menu name Alt space bar Alt space bar X Alt space bar N Alt space bar W Alt Alt Down arrow Alt space bar Shift Insert Shift Tab Shift Fio Shift Delete Print Fi Shift Netviewer Admin Description Copy Cut Paste Select all Save Open new window Open Print Undo Switch between Windows in a program counterclockwise with shift Close current subprogram Move to beginning of a document Move to end of a document Copy Retrieve menu item System menu of the active window Maximize window Minimize window Restore window System menu of the current sub window Open selection menu Screenshot of active window Paste Backwards through options Open context menu Delete permanently Screenshot of entire sc
80. thin the Netviewer products and the MyNetviewer Customer Portal e You can create edit and delete users at any time Opening User Administration 1 Sign onto the MyNetviewer Customer Portal 2 Inthe right hand column click User administration gt A summary of previously created users will appear 8 Netviewer Admin 5 Functions for the Portal Administrator netv ewer py CITRIX User Administration interface Overview User administration My account Add user J Edit Contract assignment Delete J My contracts Select all none User administration Hame Contract Role ae E Alex Assistant User ae E bakli netviewerde _ Partal Usage statistics min User IF e Ben Assistant User Download IF Y Caren Lingue Assistant User Netviewer Mest Free Edition show contract ID 0001002 Help Netviewer Support Business Edition show contract ID 1000325 Netviewer Webinar Business Edition show contract ID 1000326 Netviewer Admin Business Edition show contract ID 1000721 Add user Add additional users to the User Administration Edit Go to detail view of the respective user s data Contract Assign users to contracts so they have access to a license assignment Delete Delete selected users from User Administration and the MyNetviewer customer portal Users that have already been created Name Contract Click on the name of the user to see which contracts have been assigned to that user Role The role currently as
81. ts delete computer modify computer etc Click the Profile settings link in the Computer Management Click the Contract settings link in the Computer Management Portal Admin NO NO YES YES YES YES YES YES YES YES NO YES YEST YES YES NO NO NO NO NO YES if the user has either the Host Admin or Host User role NO YES if the user has either the Host Admin or Host User role Netviewer Admin Host Admin YES YES NO YES NO YES YES YES NO NO NO YES YES only user s own YES YES YES to all YES YES VES NO YES if the user also has the Portal Admin role NO YES if the user also has the Portal Admin role Host User YES YE NO YES NO YES YES YES NO NO NO YES YES only user s own YES YES YES NO NO NO NO YES if the user also has the Portal Admin role NO YES if the user also has the Portal Admin role Invoices NO NO NO NO NO VES YES NO YES NO YES NO VES NO NO YES YES YES NO YES NO NO NO NO NO 65 netv ewer py CITRIX Functions for the Portal Administrator The first user in an organization to register in the MyNetviewer Customer Portal has the role of the Portal Administrator All of the subsequent users who register are assigned the role of user by the system automatically when they are created Assigning roles When you assign a user to a
82. v ewer py CITRIX Actions menu Ctrl Alt Del Tools and functions File transfer Explorer Restart computer and session Switch active monitor Local access Mouse keyboard screen locked The Actions menu enables control commands keyboard commands to be sent to the Netviewer Admin Host and functions to be called up Keyboard Clicking the appropriate key combination in the menu will activate the corresponding command on the Host computer Tools and functions e The file transfer explorer is opened Refer to page 42 for additional information e The Host computer is restarted and the session re established e If multiple monitors are used the screen transfer of another monitor can be activated Local access This option enables locking of the input mouse and keyboard and monitor on the Host computer Enabling this option also displays a wait screen on the Netviewer Admin Host s local monitor 8 Netviewer Admin 3 Functions for the Master netv ewer py CITRIX Netviewer menu Here you have access to settings that control how the Netviewer window is presented You can adjust how the transferred screen appears inside the Netviewer window with the following Original size manually functions Original size AutoScroll w Scale proportionally Scale Tools Full screen e Original size e Scale proportionally e Scale e Full screen Original size The Original
83. viewer Admin Business Edition Contract 1000721 Host User E Host admin Delete this user Cancel Save 5 Select the desired roles 6 Click Save You can assign the Admin role as often as you like there is no limit to the possible number of Administrators in a Netviewer User Administration 6 Netviewer Admin 7 Functions for the Portal Administrator netv ewer py CITRIX Profile administration Profile administration in the MyNetviewer Customer Portal gives you the ability to adjust and customize session settings For example you can activate or deactivate remote control or file transfer via drag amp drop or specify which trays will be visible If a Master has access to a custom profile named Server maintenance for maintenance purposes for example then he or she will receive the Server maintenance profile for selection in the Computer Management Users for whom no profiles have been made available will not see any profiles These users will not have the ability to start a Netviewer session What are the benefits of working with profiles e Adapt Netviewer to various repetitive session scenarios e Customize Netviewer for users who have special needs e Decrease effort during the session Examples of profiles e Create a Full range of functions profile and activate all functions so that you can use all communication channels e The Administrator has access to the following basic functions in the Standard profile
84. will take effect only in File transfer Explorer The user s rights will not be changed on the Host computer itself Click Switch users at the top left ro ret Neektan 2 Inthe File transfer user rights dialog select Another user enter the corresponding login data and confirm to change the access rights in the file transfer explorer File transfer user rights The user who is currently logged on Another user enterprise e To change the rights back to their original state select the option 7he user who is currently logged on in the File transfer user rights dialog Netviewer Admin AA Functions for the Master netv ewer py CITRIX Transfer files by dragging and dropping With activated remote control you can drag and drop files out of and into the Netviewer window Arrange your screen in a way that facilitates access to the file administration systems such as the desktop Windows Explorer or the working area on both your screen and the transferred screen Transferring files from the Host to your own computer e Select the desired file in the Netviewer window hold the mouse button depressed and drag the file from the Netviewer window and into your file administration system or desktop Transferring a file from your own computer to the Host e Select the desired file in your file administration system or on your desktop keep the mouse button pressed down and drag the file into
85. xt Click nsta to begin the installation wait until installation is complete before continuing Netviewer Admin Host will now be installed and started as a System Service on the Host computer The Netviewer Admin Host icon will appear in the system tray Click Finish to exit the installation wizard If you made the correct entries in the installation wizard you can now use the Master program and the corresponding optional Host password to access the Host computer If the license key you entered in the installation wizard was not correct at the end of the installation the Admin Host Settings dialog opens to the License key tab You can re enter the license key here Netviewer Admin Setting up Metviewer netv ewer oy CITRIX Automated software distribution Netviewer Admin hosts may be installed via centrally controlled software distribution The setup program can be started with custom parameters IMPORTANT To install a Netviewer Admin host you will need local administrator rights on the target computer Examples and available parameters are listed below General installation call Netviewer_Admin_Setup exe Setup parameter v Netviewer parameter Examples Example 1 Unsupervised installation Netviewer_Admin_Setup exe S v PNVLICENSEKEY xxx qn Example 2 Unsupervised installation with host password and proxy Netviewer_Admin_Setup exe S v PNVLICENSEKEY xxx PNVUSEHOSTPASSWORD 1 PNVHOSTPASSWORD xxx

Setting up Netviewer Admin

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