LobbyCentral Change Release Notes
Contents
1. the Service History Record Only modified requests were affected e If Cherry Picking Guard is activated a user can now take a ticket out of sequence if the preceding ticket s is assigned to a specific user e All tickets before the selected ticket must be assigned or the user will be denied access e Cross sell items now appear alphabetized in this list e New user accounts are required to change their password on first login e Changed Request Search to ignore date range if entering a request ID e Added option to disabled notification sounds if in service with a customer Version 4 2 0 7 20 2010 e Fixed Object not Found error when loading an orphaned request e Fixed default Appointment time e Request search no longer shows appointments or pending service requests e Fixed display issue of the user s current status An incorrect status may be displayed if the user had logged into more than one location e DYMO drivers have been updated to version 8 to support Windows 7 support LabelWriter 400 and 450 series the 4XL the LabelManager 450 LabelPoint 350 and LabelPoint PC tape printers e Added counter to Service Queues Appointments and Visitors tab view e Added new menu item Options e Added server polling option to Options screen e Moved the Network tab from User Preferences to Options screen e Each additional service that is added to a request during work mode is now individually tracked e The time in and time t2. 2012 Request can be deleted from the Edit Request window Added ability to create appointments Added ability to edit an In Service request to close the ticket Can now view customer history Added search field to User Board and User Maintenance screens Can now hide offline users in the User Board list Added Copy User function to User Maintenance Added ability to create visitors through Visitor Center When creating a new request clicking Continue without entering a name assumes that it is anew customer and will skip the search Added system option to disable tracking add on services by time Notifier Widget announces appointment check in and visitor arrival Added option to require user to indicate if cross sell item was at least offered before closing a request Added option to display Help Notes when creating a request Web Only Added option to indicate if a request is a referral Web Only Fixed pop up calendars in Analytics and Search page Fixed incorrect online status assigned to users without queue access Fixed Daylight Savings Time issue with clock Fixed Cherry Picking Guard function Fixed Other Service not clearing after a request has been created Added option to select an employee Kiosk prevents customer from selecting an unavailable employee e Kiosk informs customer if selected employee is in service and gives the option to wait or select another employee Service Center Desktop e Added single s
3. LobbyCentral Change Release Notes The following is a list of changes and new features that are available in this release For additional questions please contact support thinkfsi com Please note that beginning with version 5 0 1 new features will not be added to the desktop client Please switch to the web client to take advantage of enhancements added to LobbyCentral Version 5 0 3 9 20 2011 Enhancements Service Center Web DYMO Label printer support has been added to the Visitor s Center for badge printing See Badge Printing under New Features in the user manual e Location and User search fields have been added to the Request Search screen e The option to disable the QuickTime web plug in to disable audio notification in Service Center Web has been added to System Options e Instant Messenger has been added to the Desktop Notifier widget e Support for a Callback queue type has been added for non lobby service requests See Callback Queues under New Features in the user manual e LobbyCentral will now notify you when a new version of the software is available e LobbyCentral News has been added to the Login screen e Anew option called Special Services has been added to the New Request window to indicate customer specific needs i e foreign language specialist See Special Services Option under New Features in the user manual e Callback Service Activity report has been added to re
4. aken fields have been removed from the work record window e The additional services worked screen has been moved to the work record window and is no longer a pop up e Closing service comments has been removed from the work record window It now appears after the request is closed or transferred e The Accounts tab has been combined with the Customer Information tab e Added option to add an optional message when changing user status e Added message column to User Board e Menu item Action has been renamed Search e Menu item New Request has been removed from the menu e Menu item Reservations has been moved into the Tools menu e Menu item Report has been renamed Reporting e Added ability to mark a customer record Inactive to prevent them from appearing in search results during the creation of a request e Added customer status to the Customer Search screen e Added customer ID to the customer properties screen e Added Merge function to customer maintenance screen e Added Delete function to customer maintenance screen Access is limited to user roles Supervisor and Administrator e Added option to prevent users from entering a custom service description when creating a request e Added option to use Classic Summary window This is the same style that was used in Lobby Manager when the main window was minimized e Added instant message logging e Removed Export Data function e Changed customer history to only
5. capture work time for a request Support to add additional services worked to a request Web browsing capabilities have been added to Kiosk module Can specify a URL such as online banking system or company product web page Critical pop up window for over limit requests Support to create cross sell products and services Support to add reminders to users Outlook Outlook 2000 or higher Support to add appointments to users Outlook Ability to mark service request as abandoned on the Work Record screen New module LobbyCentral Reservation web for web scheduling New module LobbyCentral Report Writer for custom report writing New module Lobby Central Web for web based reporting metrics and check in of requests visitors Replaces Report Manager and Dashboard Support to send a broadcast message to a specific location Support to send a response to the broadcast message user Support to transfer request to a specific user and or location Replaced the Data Export Wizard with a visual design query builder Transfer ticket to a new location or user Fixed location name bug when viewing a pending service record Removed the Priority column from pending requests and added Queue name to Pending and In Service request list Administrators no longer have automatic access to queues Must add queue access for admin accounts User can choose to display LC Today on start up Fixed issue where a Limited User was shown t
6. display requests with a Completed or Abandoned status e Added new User Permission Enable access to LobbyCentral Web Analytics e Added Notes Help to a service description This can be used to create a mini help file for a specific service For example reminding an employeeto take certain action or to list fees Version 4 1 5 5 28 2010 Fixed issue when creating an appointment and changing the location the service queue list did not update Re arranged request creation screen Swapped Insta Scan and Requested User for a more logical presentation Enhanced the self update process Updater is now handled outside of the main program Version 4 1 4 12 4 2009 Fixed issue where mobile phone number and provider were not being cleared if the service request entry was cancelled Version 4 1 3 12 2 2009 Moved User board from main screen to separate window to improve performance Version 4 1 2 11 2 2009 Fixed bug that created duplicate customer records If a previous customer record is selected during the creation of a request Service Center would create a new customer record instead of attaching the request to the existing record Version 4 1 1 9 2 2009 Added function to disable the Administrative Work Timer when closing a ticket Fixed bug in User Preferences that prevented changes from being saved if a sound file was not specified Fixed bug with sound notification that created an error if the u
7. he LC Today on login User can now create a new request while in Work Record mode Service Request Detail screen now shows service comments and additional info Change the Queue Assignment tab in User Administration to a checkbox list for easier queue assignment Queue Monitor display has been changed to show all service queues and total Fixed Object Reference error when sending a Broadcast Message Queue wait in service timer displays have been changed to show h for hours and m for minutes Requests assigned to a user will now display a separate notification pop up window Fixed display problem when completing reminder events Fixed invalid date assignment issue when modifying work ticket or request times Fixed Object Reference error that occurred when creating a new service ticket after adding users to a new service queue before users logged out and back in Updated Remoting Configuration to include new custom errors tag so that detailed errors are returned from the server Fixed the cryptic error message indicating that custom errors is turned off
8. ign on support Reports e Fixed Service Transaction Report Version 5 0 11 28 2010 Service Center Web Service Center Web allows users to create and work customer service requests using a web browser Nearly all of the functionality in the current desktop version is in the web version SC Web simplifys deployment and future updates of LobbyCentral Please review the system requirements for SC Web LobbyCentral will continue to support the existing Service Center desktop version However future enhancements will be added to the web version only e LobbyCentral Web has been replaced with Service Center Web e Time zone is now being used to timestamp service requests Please update the time zone setting in the Administration settings e Service requests are now time stamped using the server time and not the local user s computer for consistent tracking The local time is adjusted based on the time zone setting e Cross sell tracking now distinguishes between Not Offered Offered and Accepted e New status Online has been added to distinguish between users logged in and users that are available to assist customers Version 4 2 1 8 30 2010 e Fixed problem with modifying a pending service request e Fixed issue where a user who is blocked from viewing service descriptions could open the properties of the pending request to see the service description e Fixed negative wait time issue on Time Card tab of
9. ports e Report Manager will group report options by Graph or Report and uses a file manager interface style instead of a single list e Account ID management has been added to the Customer Properties screen e Scan ID for kiosk card swipe check in has been added to the Customer Properties screen e Customer records can now be imported through the Import Customers option in Administration e Bulk creation of service requests for Callback queues has been added to the Import Customers interface e User can now change the requested service while working the request Previously the user would have to return the ticket the queue to change it e iPhone iPad and Android app support has been added These apps called CheckMeln will be available through the Apple AppStore and Android Marketplace Kiosk e Card swipe check in support for Magtek USB HID card readers has been added to the kiosk program See Card Swipe Check In under New Features in the user manual Bug Fixes Service Center Web e Fixed an issue with Instant Messenger that caused multiple windows to appear when sending a message e Fixed issue with Other service description not appearing when editing a service ticket e Fixed incorrect display of customer s account number in the Work Request window Version 5 0 2 6 1 2011 This release contains mainly bug fixes for the web client and reports Service Center Web 5 0 2 e Added intelligent name parsing
10. ser s computer does not have a sound card installed Version 4 1 0 8 25 2009 Added support to Service Center and Kiosk for QMonitor Added customer SMS text messaging function Added mail server configuration tab to System Administration Added ability to change company name to System Administration Version 4 0 8 7 1 2009 Several bug fixes and performance enhancements made to Service Center Added new option to restrict users from viewing the service description when a service request is waiting for service Version 4 0 7 Various changes to Service Center to enhance performance Updated SQL queries to reduce lag time associated with larger databases Removed idle timer function in Service Center to improve performance Auto Search for customer will only occur if both a first and last name are entered Both fields must contain at least three characters Version 4 0 Changed color and icon of stale service request tickets to magenta Added dialog pop up to indicatethat stale records exist Ability to supply reason for abandoned request All Service Queues view has been added if user has more than one service queue Service Description to In Service Request Listing Copy Service Queue function Copy User function has been added Time Card tab to Service Request Detail screen Time In column to Search Request screen Support to identify multiple services for the request Support to
11. when creating a new request for a new customer If search name is not found it will attempt to populate the first and last name fields e Added ability to open a new request when working a request e When an appointment is created an email is sent to the assigned user Email contains an iCal attachment to add the appointment to user s calendar Outlook Gmail etc e Added logic to detect and abandon the presence of expired pending requests e Added database settings to the System Options tab in administration e Fixed display of check in date in visitor manager e Fixed Completed total on Employee Performance metrics tab e Fixed Service Count total on Service Levels metrics tab e Fixed reports that were dropping the total hours column e Fixed issue with the Copy Queue function e Fixed issue with entering Windows Login using all caps in User Maintenance Desktop Notifier 5 0 2 Fixed incorrect total displayed when expired pending requests are present Added notification for Visitor and Appointment check in Version 5 0 1 4 15 2011 Service Center Web Changed title to LobbyCentral to avoid confusion Admin and Supervisor users can sign out a user from the User Board The In Service list is now a fixed widget on the home page Desktop Notifier widget can be installed from the Tools menu User can disable audio alerts through User Preferences screen Help Center has been removed product scheduled for
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