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1. 590 PE cR we x a Missed Call 500j MMBJ 4 4 4 4 1 i rds sof ee 5 iM ME NI EE E 350 eee eee eee eae z a00l H M NE A lt 01 gt 200 1 1501 M ig E I DH OE DR DE DR D Book 1001 299 g9 gm D DD B NM IN o 5 0 5pi m 0 j 0 0 00 01 04 05 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 Monday Tuesday Thursday Friday Last month directions Last month date basis Figure 12 There are four quadrants on the page You may design and place graphics depending on what you want to analyse Clicking right on the each quadrant the below menu appears Recorded graphics select one from previously designed graphics Save Saving the graphic to the disk in desired format Bitmap WMF or Extended WMF Print Make hardcopy of the graphic Zoom in Zoom in to the graphic view Actual size Changing back the graphic size to its default size Zoom out Zooming out the graphic view TEKNIKOM CT rion VRX User Manual v3 0 r2 Page 14 48 Full Screen Showing the graphics in full screen mode Refresh Updating the graphic by incoming data changes In order to design a new graphic or modify the existing one click the E button upper right corner to open the graphics design page seen on figure 13 Last month days of week
2. Profile M arme Phone Book Access Channel Access admin See Update Channel Basis general Channel Basis PROFILE SELECTION Protile Mame Channel Access All Channels general Channel None Listen Note Delete TS al 4760249 v v 5934260270 v v v v 2210 Phone Book Access 05871234567 F Mane 57554321 54321270 Mi ee 100 Secretary v v v v See Update 101 John y d sd od Extensions 102 5imon v v v m 1 Show Inactive Delete Update PROFILE EDIT Create new profile save modified authorizations of a profile Delete existing profile Abort editing profile Figure 20 In the profile selection section list of existing profiles is seen With control buttons in the profile edit section user profiles can be created modified and edited Multiple profiles can be selected by holding Ctrl button pressed NOTE Admin profile can not be deleted Profile Name Any name can be given to new or existing profile except admin profile Phone Book Access One of three authorization levels can be given to a profile None Users based on this profile have no authorization on phone book See This group of users can see the phone book but can not make any changes See Update The user may view and make changes add or delete names and numbers on the phonebook TEKNIKOM CD ELEKTRONIK User Manual v3 0 r2 Page 27 48 Channel Access Seitings determine which authori
3. NOTE During normal operation answering machine function can be enabled disabled on the trace window by pressing the button Radio Transceiver Recording selectable This column indicates if channel is set to decode talker identity of analog digital radio transceiver recording equipment must have radio license T Recording Level Control non changeable In this column recording level setting of each channel is shown Boost selectable This check box is to add fixed 6dB gain to a channel This feature may not be functional depending on the hardware being used CO Line editable When using SMDR feature this column is used to indicate which channel is connected to which CO line of the PABX Extension CO line indexing can not be done correctly or even no indexing done if correct CO line numbers are not filled in EDITING SELECTED CHANNEL S Once a channel or multiple channels selected from channel selection window all parameters can be edited from edit window Certain parameters like channel name can not be edited if multiple channels selected After editing parameters press Update button to save the TEKNIKOM CD ELEKTRONIK VRX User Manual v3 0 r2 Page 24 48 changes made Some parameters have the same names so the same functions with column names in the channel selection window Below are additional settings can be done on channels from edit window Duration Restriction This setting is used
4. E mail account settings should have been done in advance If there is an active alarm alarm sound played every minute as long as VRX client is open To disable alarm sound change the name of alarm wav or add BeepAlarm 0 line into the VRX ini file Aarm mail is sent in below cases COMPUTER START UP On computer power on or VRX service restart USB DISCONNECTION The situation when the USB connection is lost and the data transfer between computer and the device is interrupted LINE DISCONNECTION This is the case if a telephone line disconnected from the recorder LOW RECORDING SPACE In case of the space on the hard disk is lower than specified amount To change the value you may enter a minimum allowed disk space in the MinDiskSpace line in VRX ini file of directory LOW BACKUP SPACE When remaining space on backup media is less than allowed minimum space TEKNIKOM ELEKTRONIK User Manual v3 0 r2 18 48 SYSTEM SETTINGS Under user controls group there is system settings group of controls In this group general operational parameters channel settings user authorizations auto e mail definitions auto backup settings and VoIP recording settings are made Remember that this page 15 visible only those logged in the system with admin authorization IMPORTANT Any change made in this page should be saved by clicking the Update button Opening another page without saving will cause
5. may listen a recording at a time File Keeping Duration This feature is for automatic deletion of past recordings after specified period Del If Low disk Space Recordings can also be deleted according remaining free disk space in the recording media Required disk space can be entered into this field after marking the checkbox Shortest Recording Recordings shorter than specified duration are ignored and not stored NOTE This setting is not functional when recording radio transceiver Beep Interval If optional BEEP module equipped and beeping enabled from channel settings conversations are inserted beep signal at this period This period is common for all channels of all devices Note that beep insertion is not possible during ISDN radio transceiver and room recording Conv Duration Limit If this checkbox is marked conversations can be broken after reaching specified duration Channel direction of call phone number basis exceptions can be set from channel and phonebook settings NOTE This feature is functional if optional line breaker card installed Importance Asgn Keys Recordings are marked as important if this digit combination is detected during conversation This feature is useful for those who has no VRX program open on their computer or even does not have a computer 2 or 3 digit combination can be defined here It is recommended to select a digit combination which has least possibility to be dialed in telephone nu
6. parts in specified periods The sequence number and division are automatically added to the notes part of the divided recordings to ease the search Do Not Record selectable Check boxes in this column show if recording is disabled in that channel BEEP selectable This box should be checked to give periodic beep sound to the parties in conversation to inform that the conversation is being recorded Period of the beep sound is adjusted common for all channels in general settings page NOTE Some models have on board beep module while it is optional on new models ATTENTION Removal of the beep sound might result liability of the system administrator owner against law Existency of Beep module can be checked with serial number via product seller or Teknikom Optional Beep module can be purchased from product seller or Teknikom Warning selectable Checking this box enables automatic welcome message play when incoming call answered Recording device must have optional announce card Contact product seller for more information Answering Machine selectable This option turns series voice recorders to answering machine When incoming call not answered before pre programmed number of ringings the line is automatically answered After welcome announce played line is kept open for a while to allow caller to leave a message Recording device must have optional announce card Contact product seller for more information
7. recordings see figure TEKNIKOM CT rion User Manual v3 0 r2 Page 12 48 Functions of these buttons are as follows Listen Click this button to listen selected recording s If more than one recording selected oldest recording is played first then others consecutively Add to phonebook Click this button to add telephone number on selected recording to the phone book of voice recording software Delete recording This button is used to delete selected recordnig s Send via e mail Click this button to send selected recording via e mail Multiple selection is not allowed Save as This function is for saving selected recording s to any folder in the computer to use later 4 Search according number This function is helpful to add the phone number in the selected recording to search parameters and retrigger the search process with single button press Search according name Click this button to add phone book name in the selected recording to search parameters and retrigger the search process with single button press This function is also helpful if more than one telephone numbers exist in the phone book for that name amp Find related recordings This button is used to list all transferred calls related with selected recording when using SMDR feature Save search results Click this button to save listed search results as TXT or EXCELL file Integrated media player is in the lower le
8. should be connected to a well grounded mains outlet o Make sure Do Not Record box is unselected on Settings Channels page o Check record starting method according connected line NOISE ON RECORDINGS o Check ground connection of computer o If channel inputs are connected to the extension lines of a PBX check ground connection of PBX o In some cases it is useful interchanging cable wires of the line CAN NOT SEE CALLING NUMBER Make sure that this feature Caller ID CLIP is supported by telecom company Caller ID information is not transferred to the extension lines on most PBXs If you are recording extension lines of a PBX you can not see the calling parties number Computer should have good ground connection Check ground connection CAN NOT ACCESS VRX OVER NETWORK o You need to connect recording devices with NET license in order to access VRX over network All recorders must have NET licenses connected tot he same computer For network license apply product seller o forget press the Save button after entering the license key See NET field in the Device Licenses list is checked on Settings General page o Port 17000 must be open on the computer in which VRX server is running Apply your computer specialist to check this o A firewall or virus protection program may be interrupting the connection between the client and the server CONNECTION IS LOST AFTER WHILE Lost connection is identified w
9. to determine which direction of telephone conversations to limited In order to duration restriction feature works properly general time limit should be entered from general settings page and phone number basis duration limits should be set from the phonebook NOTE Optional line breaker card must be installed for duration restriction feature functions properly Record Activation Method One of activation methods is selected here Line Voltage is more suitable when recording analogue telephone lines while Voice Level fits better for sources without DC voltage component such as audio output socket of radio receiver telephone handset transceiver audio output Line Voltage VR series of voice recorders are capable to measure line voltage When a line is selected from the upper part of window measured line voltage is shown in measurement bar figure 18 There is a trigger slide to set at which line voltage recording will start end Trigger slide should be set somewhere between levels measured on hook and off hook Record Activation Method Record Activation Method Trigger Line Voltage voice Level m B Line Voltage Voice Level ee easurement _ 3 bar mee Ending Duration Ending Duration OF Sec hook recording Off hook recording Figure 18 Ending duration setting is used to prevent short voltage changes terminate the recording This feature is especially useful when recording room vo
10. to lose the changes made GENERAL SETTINGS General operations related parameters can be set in general settings group Figure 16 Storage Devices Licenses Server Name Teknikom Serial Nr 5MDR PRI RADIO VOICE System Directory v Compression Format CCITT 8 000 kHz 8 Bit Mona 269 File Keeping Duration 280381 a va ww Del If Low Disk Space 28 2 50 v Shortest Recording 5 E Beep Interval 10 Cony Duration Limit Backup Alarm Importance amp sgn Keys H Driver E Space 50 Shutdown Password a Service Version zs Sie EEE SMDR Version 4 E mail Settings Running Since 3120522011 10 54 18 Host mail teknikom net Automatic Restart de SMDR Settings E Mail Im oe Extension Count 16 First Extension 100 Operator 100 Password Alarm E mail Operating Mode TELS fuat_kayan yahoo com fuat teknikom c Normal Operation Record Message Ring Count 2 Authentication Time Dependent Recording Update Record 0900 721730 2 M Tu Wi Th 5 Figure 16 This window consists of eight sub divisions Storage E mail Settings Devices licenses Backup Alarm Service Control SMDR settings Operating Mode Time Dependent Recording STORAGE Server Name A name for the server can be given in order to distinguish different locations N
11. 2 Hourly Date Basis Daily Channel Basis Monthly Direction Basis Close design window Horizontal axis selection sraphic type Date Range 402208 1 Hour Range E 00 5 0216 576033 Monday 0216 5755283 Tuesday 0533 355 Wednesday Tal 200001 01 Friday 300001 02 Saturday Channel selection 3D 03 Sunday ue This general graphic Recorded Graphics Last month date basis Last month daps of week Last month directions Last month hours l l l Last week days List of designed graphics Last week direction late time range of graphic Vertical axis duration count Weekday selection D irectian Type selection Adding 3rd dimentian day channel direction setting graphic as private public Figure 13 You may save modified graphics with the same name or save as a new graphic by changing the name Once new graphic is designed and saved or modified you may drag a graphic from the list and drop on to desired quadrant You may also select new graphic from right click menu of related quadrant TEKNIKOM m CT rion User Manual v3 0 r2 Page 15 48 PHONE BOOK For operations in the phonebook you select the Phone Book button in the User Controls group and open the page as seen on Figure 14 Po Fitter Reset Import E Export Mame Numbers Address Abnelle 53323
12. 40 48 Application 4 Recording on a single computer in multi switch structure If all conversations of IP telephones with CO lines and extensions of PBX it is no matter how many switches being used in the network and how they are connected Mirroring only PBX port as in the application 2 is sufficient In order to record all conversations of IP telephones each switch should be connected to a separately to the recording computer 1 This computer must have as many network adapters as switches to be connected Depending on the network traffic 2 connection eliminates the need for second network adapter instead on the computer In this case second switch s port on the first switch is remirrored to the recording computer 3 connection is always needed in order to make telephone conversations PSTN LINES A VoIP Recording Port Mirroring SWITCH 1 WAN Internet BS 1 M IP Phones t Port Mirroring SWITCH 2 00 gee JUUUUU UUUUUR IP Phones Ports to be recorded B Mirror Port TEKNIKOM CD ELEKTRONIK User Manual v3 0 r2 Page 41 48 Application 5 Recording on multiple computers in multi switch network In this application different computers are used connected to different switches which IP telephones are connected to Mirror port of each switch is connected to the
13. 48073 Accountist 4102575 Anki Hertz 2122451521 Ashley 49340015 Company Lawyer ashleucelawaffice net Cara 23751092 Chief of sales Henry Dicking 24598751 Herbie Mancini 003976768987 7 00337873873 Intercont Transport 2400138153 They have good service info intercatrans com zr Morth str Jansen Dirk 3851133 John Derek 8757 81 extension 52 derek com Matalie 4905429 Technical service 2472419845 Chief technician Paul Telecom supplier 6125503542 Enter phone number then Tels 90256333 Fill necessary fields to be added press this button Tuler 129377211212 z Name We 7 Finally press this button aides eet to save phonebook entry Figure 14 You may add more then one number for a single name The names existing on the Phonebook are shown in search reports and trace window LISTING THE PHONEBOOK ENTRIES All entreries are listed when the Phonebook is first opened Phonebook listing can be filtered according name and or telephone number To achieve this write whole name or necessary part to the field above the Name column then press the Filter button For example if TE or te is written names such as Teknikom Technician Stephan are listed Clicking the Reset button beside the filter button will erase the fields and all entries on the Phonebook will be listed again In similar way you may type the numbe
14. 6 05 01 16 03 33 15 03 11 15 02 48 14 04 55 12 51 50 12 43 13 12 02 90 11 14 19 10 96 52 Record ID Flag Duration 00 00 37 00 00 30 00 00 19 00 01 10 00 01 25 mm 00 44 07 om 00 00 23 m 00 00 53 e 00 01 47 mm 00 08 36 mm 00 00 30 om SEARCH PARAMETERS Phone Mumber 06122103286 06163694388 06163694388 06164112333 06164112333 06324460880 06324460880 2206814 0612591 4982 0612591 4982 06123211056 00 00 00 ee 4837175 00 01 58 06422440800 Number of Records 20 Phone Book Mame Mote Fer Telekom price discussion Gleichmann Gleichmann 4 2 Technical service LIST OF RECORDINGS ayer 9 000 Hz 8 Bit Mono 15 2406 00 18 55 00 44 01 ecords Found 0233 35 00 04 16 Total Duration Average Duration STATISTICS PLAYER SECTION Playing position Bookmarks Operations on recordings Figure 8 Searching Channel Extension basis Recordings can be searched for certain channel s by selecting from the channel extension list To search channels of previously connected devices click the Show inactive box Multiple channels extensions can be selected while holding Ctrl key pressed NOTE Extension selection is possible only if SMDR feature is active Searching VoIP call according IP Phone number Open VolP tab from upper left corner Then type requested phone numbers to the Caller field Recordin
15. ER APPLICATIONS cette 17 ALARM REPORTING ee 18 SVS TENGE Ml Go tear eer ee N 19 GENERAL SETTINGS 19 STORAGE E 19 IUE S tour E 21 DEVICE CEN ERI MM I DM MEE EM 21 BACKUP ALAR 22 SERVICE CONTROL 22 SMOR SETTINGS oco tremo DEED EMI M EM UE E DENN 22 OPERA TING MODE 22 TIME DEPENDENT RECORDING Ne 22 CHANNEL SETTINGS ee 23 COLUMNS IN CHANNEL SELECTION WINDOW cccccsscssessessessessessessessecsecsesecseeen 23 EDITING SELECTED 24 NUMBER DEPENDENT 25 RADIO RECORDING SETTINGS Ne 26 EXTENSION SETTINGS 26 USERIPROFIDES 27 ZI MPELIS NIIT a www 30 SENDING E MAILS AFTER 31 SENDING E MAILS AS 31 ee 31 CREATING NEW BACKUP TASK 32 MODIFYING EXISTING BACKUP 32 TEMPORARILY DISABLING BACKUP TASK pp 32 BACKUP TASK 32 BROWSING BACKUPS 32 VOIP RECORDING SETTINGS sssssssssssssssssssssesssesssseesseessuesssueesseessseessneesseessseessneesssess 33 DEMO PER OD 34 LICENSING VIA 34 LICENSING WITH DONGLE neret 36 CONNECTIONS FOR VOIP RECORDING 38 ALARMS AND SYSTEM INFO ssscssssssssssssssssssessssessu
16. Help Teknikom m Use 4 Channel Extension Start Time Duration Type Digits Name A IDO 5760334 Thomas 13 19 32 00 00 37 05775604053 ay e Re 5785283 z 5559719512 i Y gu eun 5760249 Jenny 13 19 56 00 00 13 sys 06464373235 Accountist 5309260270 gt Graphics Phone Book 5 Settings If program is being used with password protection the user entry window figure 3 is opened After entering the user name and password the trace window is opened User Mame Fassword Change Password Figure 3 TEKNIKOM CD ELEKTRONIK User Manual v3 0 r2 Page 5 48 CHANGING THE USER PASSWORDS The users may change their passwords by the password menu figure 4 opened clicking the in the user interface Change Password Old Password Confirm Password K Canco Figure 4 SHUTTING DOWN THE COMPUTER If Shutdown password defined to increase system security VRX has to be closed prior to Service shutting down the computer When Shutdown button is pressed user is asked to enter shutdown password This button is active only for local users not accessing via network and if shutdown password is not blank VIEWING MULTIPLE SITES IN SINGLE WINDOW With VRX software on your computer it is possible to connect or access to the recordings of the other VRXs in the same network To achi
17. Message Do Hot Record z mm 104 Tonny Answering Machine SEE Mr mets 105 Mary Auto Level Control Do not record if dialed 106 Account v 107 Eust Radio Lamm CCS TT RES Restrict Duration Incoming Outgoing EDIT WINDOW Figure 17 Multiple selections are allowed to set certain parameters to the same value of multiple channels However in this case name of the channel cannot be changed select Show Inactive check box in order to see and edit channels of previously connected now disconnected recorders NOTE Save modifications made on a channel by pressing the Update button before selecting another channel COLUMNS IN CHANNEL SELECTION WINDOW Channel not editable The hardware identity of the channel is seen here and can not be changed This number consists of two parts On the left of the number the serial number of the device where the channel is connected is seen while channel number is seen in the right CT ELEKTRONIK VRX User Manual v3 0 Page 23 48 Channel name editable This name is used in reports and tracing window When the device is first connected to the computer the serial number of the device appears here Any name can be given to channels as long as not repeated in the system Record Activation Method changeable Selected record triggering method is shown in this column Divide changeable If this box is selected the recordings are divided into the
18. SE ACTIVATION Here is the procedure to be followed for licensing 1 Select Internet as the licensing method from VoIP License pull down menu from the Settings VoIP window 2 Select a name to be used for licensing and type to the VoIP Name field Register this name to the Teknikom server by pressing the button At this moment users required to determine a password which will further be used for operations related license management VoIP name and password are case sensitive 3 Selected VolP name and password should be noted in a safe plase for future reference 4 After successfull registration VoIP name field and button becomes passive 5 Apply product seller or Teknikom with registered VolP name and purchase licenses as many as required 6 After confirmation of license activation press the Update button at the bottom of the Settings VoIP page At this moment purchased license count is seen in the License Count field and VoIP recordings enabled NOTE If recordings are going to be made on different computers different VoIP names should be registered for each computer and licenses should be purchased for each name accordingly Users should pay attention during port mirroring in order to prevent multiple recording of the same conversation Otherwise purchased licenses are wasted MOVING THE LICENSE If recording computer is going to be changed purchased license can be moved to another computer as expla
19. Siman 26 05 2011 14 04 55 00 00 53 h 2206814 57b0334 110 Henry 26 05 2011 12 51 50 00 01 47 em 06125914982 VFE ALAN 2 57b0334 105 26 05 2011 12 43 13 00 08 36 06125914982 Technical service 57b0334 100 Secretary 26 05 2011 12 02 50 00 00 30 06123211056 5755293 26 05 2011 11 14 19 00 00 00 me 4837175 5750334 110 26 05 2011 10 56 52 00 01 58 06422440808 555919512 104 26 05 2011 10 56 11 00 00 39 h 06422440806 Figure 10 Number of recordings to be listed in one page can be changed by entering required number to the field on the right top If there are more recordings found than specified count page skipping button appears on the left top of the window TEKNIKOM CT VRX User Manual v3 0 r2 Page 11 48 Columns on the recording lists Flag symbol appears for recordings marked as important Channel name Name of the channel where the recording was made on Extension On this column extension number and name is displayed which is talking on related CO channel This column appears when SMDR feature is active Start Time stamp when the recording started Duration Duration of the recording is incremented as long as recording in progress Direction type The symbols related the type of recording as All Incoming call Outgoing call Missed call Radio communication Room Phone number The telephone number of the calling called party
20. VRX VOICE RECORDING SOFTWARE User Manual Version 3 0 Revision 2 CT ELEKTRONIK www teknikom com ABOUT VRX VOICE RECORDING SOFTWARE ee 1 VRX 1 IMPORTANT Sta en nn en ae 2 LEGAL WARNING coac a EIU DE 2 SECURITY WARNING ee 2 NECESSARY COMPUTER CONFIGURATION es 3 USING VRX A E 4 OPENING THE USER INTERFACE scsscssessessesssssssssssessesssssscssessesscssessessessessessensessesansess 4 CHANGING THE USER PASSWORDS 6 SHUTTING DOWN THE 6 VIEWING MULTIPLE SITES IN SINGLE 6 SAVING SERVER ADDRESSES sssssssssssessessessessessessessesssssessesssesscssesstsscssessessesseeseesansess 7 MONITORING 8 REAL TIME LISTENING 8 COLUMNS IN THE TRACE eerte tette teretes 8 CHANGING TRAGE VIEW etr antice suctus rsen EM REN DD LL MEE 9 STATION MESSAGE DETAIL RECORDING eene 9 SEARCHING AND LISTENING TO THE PAST RECORDINGS 10 CALL STATISTICS AND 5 5 12 OPERATIONS ON 12 GRAPHICS cst tees ass Mb E ED ME MEE 14 PHONE BOOK c uU 16 LISTING THE PHONEBOOK ENTRIES Ne 16 ADDING A NEW ENTRY Ne 16 MODIFYING THE PHONEBOOK ENTRY 17 DATA EXCHANGE WITH OTH
21. a 47 CAN NOT BACKUP ON OTHER COMPUTERS scsssssssssssssessssessssesssessseessseessseesneessses 47 RECORDING PROPERTIES aire ca M EE MU EEUU EE UPS 48 ABOUT VRX VOICE RECORDING SOFTWARE This document has been prepared according version 3 0 of VRX voice recording software In this manual usage of the software explained in details with examples Hardware and software installation guides are supplied together with equipment Hardware and software upgrades can be checked from the web site www teknikom com VRX allows VoIP analogue and ISDN telephone communications to be recorded on a PC Up to eight recording devices can be connected to a single computer When connected to the network same features can be used from any computer in the network If the computer has internet access VRX can be reached from all over the world In order to use VRX via network and or internet all devices handled by VRX must have network license WARNING Please read this manual carefully before installing and using voice recorder If any trouble encountered during installation operation refer this manual first then call service NOTE This manual has been prepared according VRX software version 3 0 Check TEKNIKOM web site to see if newer versions of software and user manual available VRX IN BRIEF e Up to 128 lines can be recorded simultaneously by connecting up to eight devices to a single computer e VRX is a multi type voice recording plat
22. also possible Transfer is realised with Import and Export buttons as seen on Figure 15 Po Fitter Reset E BH Export Mame Numbers Note E Mail brielle 5332348073 Accountist 4102575 Anki Hertz 2122451521 Ashley 49340019 Company Lawyer ashleyialawothice net Figure 15 Before importing phonebook a CSsv file must be created from the source program While creating Csv file the following field names should be seperated with e Name Only name or with surname e Surname If the surname is saved seperately it is written here VRX uses the surname combining with the name e Number s Phone number is written here If there are more than one number they must be written by seperating with e E mail address e Company name This field is not used in VRX e Address Important character should not exist in any part of the fields to prevent data corruption To transfer the data to VRX click the Import button and from the opened browser page locate the CSV file then click Open and transfer the phonebook to VRX In order to export the VRX phonebook entries click on Export button to open the Window s file selection window Then specify a file name and location to save the phonebook TEKNIKOM CT VRX User Manual v3 0 r2 Page 17 48 ALARM REPORTING VRX is capable to send various alarms generated during system operation to the pre programmed e mail addresses
23. ame should be entered in the Server name field Different servers names are displayed in the Tab caption of each Figure 6 System Directory The directory where the recordings are stored is entered to this field This directory may only be changed if there is no recorder connected to the computer After changing the system directory the system should be restarted by clicking the restart button in the server control part After restarting the service existing database and recordings are moved to the new folder by VRX program TEKNIKOM CT User Manual v3 0 r2 Page 19 48 Compression Format After clicking the button next to compression format field below window is opened Format Selection DSP Group TrueSpeech TM 8 000 kHz 1 Bit Mono X Conc Press OK button after selecting desired compression format and attributes from necessary fields Default format is DSP Group True Speech and default attributes are 8 000 kHz 1 Bit Mono Most effective disk space usage is obtained with this format For best voice quality uncompressed format CCITT A law 8 000Khz 8 bit Mono should be selected Properties of various compressing algorithms are explained at the end of this manual If MP3 format is selected o Attribute should be selected as 8000 Hz 8Kbps ABR MONO Otherwise it might not record properly o Live monitoring is not possible o Only one user
24. button Another way to restarting the service is restarting the computer After the service is restarted the VRX client should be closed and reopened SMDR SETTINGS In this group of settings extension related data is entered in order to add extension numbers correctly to the recordings made from CO line side Enable SMDR checkbox should be checked to let VRX client open extension related columns on trace and records pages Extension Count field must be filled with the total extension number exist in PABX Used logical number should be entered to the First Extension into the field If there is special number used for the operator it should be entered Operator field NOTE SMDR feature can run properly only if VRX can retrieve TAPI information from PABX If needed necessary licensing should be obtained from PABX service OPERATING MODE Controls in this section are functional when optional announce card is installed in voice recording device It is used for recording and testing announces Normal Operation This option should be selected for using announces Record Message This option should be selected to record the welcome and telesecretary announces Auto Answer Ring Count This field determines how many ring burst will wait the system before answering incoming call when using in answering machine mode TIME DEPENDENT RECORDING One of recording modes can be selected from pull down menu NONE Time dependent recording
25. cement when call answered BEEP modules and announcer devices are sold separately SECURITY WARNING Recordings are stored in computers HDD as WAV files Consult computer specialist to prevent local network users access to recordings via operating system TEKNIKOM CD ELEKTRONIK VRX User Manual v3 0 r2 Page 2 48 NECESSARY COMPUTER CONFIGURATION CPU Up to 8 channel systems Pentium D 1 5GHz or better For higher capacities Pentium D 2 8GHz or better MEMORY Up to 16 channel systems 1GB Up to 32 channel capacities 2GB for higher capacities 4GB USB PORT 1 1 or 2 0 OPERATING SYSTEM ME XP XP Pro Windows2000 Server2003 Vista or Windows 7 DISC CAPACITY 20MB free space required for program itself Necessary space for recordings depends the size of application 35 to 280 hours of recordings stored in 1GB disc space depending on selected compression algorithm BACKUP Any storage media can be used A network device can be used as backup device if connected to a network Network license is not necessary for this TEKNIKOM ELEKTRONIK User Manual v3 0 r2 Page 3 48 USING VRX is a client server type application Server runs at the background and starts automatically when computer starts up even before user session opened VRX continues recording even if client window is not opened Client provides user interface and can be opened whenever necessary Recordings can be searched and list
26. censes In the fist and second columns serial numbers of devices and their capacities are shown To record VoIP conversations there is no device connected to the computer Only licensing is done via VRX user interface First line of the list is for VoIP licensing if VoIP recording feature is being used v indicates license status for various features of each device All licenses can be embedded from hardware activated by license key or retrieved from internet If recording computer has internet connection temporary licenses can be obtained from Teknikom for evaluation purpose Licensing for VoIP recording is explained in detail in related section NET license is for accessibility over network If not active VRX program can only be used from the computer which recording devices are connected to All devices must have NET license in order to be accessed via network SMDR license is for station message detail recording This feature is used to add extension information to recordings made over CO lines This license can be purchased only for required devices PRI license is to activate ISDN recording when VR e1 card Device Licenses is connected to system l Hr 249991 RADIO license is to decode information about talkers identity when recording analogue digital radio transceivers Capacity 4 This license can be purchased only for required devices Licenses VOICE license is for voice recordings If do
27. cheme selected This field can not be edited by user Dongle License field should be filled in with the license key number related the dongle and required license count Ethernet Card field is used to select the card to be used for VoIP recording If there is only one ethernet card equipped it is selected by default If there are more than one ethernet card one s should be selected to which VoIP communication is mirrored To be recorded field is used to keep the list of IP subscribers which their conversation is to be recorded If there is any number in this list no other subscribers conversation is recorded NOTE In case there are more subscribers in the list than purchased license count exceeding number of conversations is not recorded Not to be recorded field is used to keep the list of IP subscribers which their conversation is not to be recorded Authorization Ref list is used to give different authorizations to users on IP phone number basis IP phone numbers in this list can be seen in the Channel Access table of Settings Profiles window For the numbers which are not in the list users can be given the same authorization Here is how to add remove numbers to these three lists Single number can be added by simply typing the number and pressing the Add button 27 Numbers starting with the same digits can be added by typing common part and adding x to the end For example by typing 17x ten
28. e from PABX manufacturer in order to retrieve event information from the Dynamically growing supported PABX list can be obtained from product seller CT ELEKTRONIK VRX User Manual v3 0 Page 9 48 SEARCHING AND LISTENING TO THE PAST RECORDINGS Click the Records button in user controls group to perform various operations on past recordings such as searching listening adding note sending via e mail etc At this moment below page opens figure 8 Past recordings can be searched according various parameters by filling out the parameters top of the page In figure 8 yesterday s calls staring with 02 are listed End with End with Stark with Stark with Mumber Include Mame Include Outgoing Calls Incoming Calls Missed Calls Padia canr Start 23 10 2012 0000 End Room 00 00 00 23 10 2012 2353 Duration 172 H Channel Name 57b0334 So760334 57b0334 57bo283 or7rbo283 gregg 5293 5750334 S7 50334 So7b0334 So7b0334 5755283 5750334 Extension 122 Fernando 102 Simon 103Jenny 102 5imon 109 5teve 111 Ted 103 102 51 110 Henry 105 100 Secretary 106 4ccountl 110 Henry 26 05 2011 26 05 2011 26 05 2011 26705 72011 26 05 2011 26 05 2011 26 05 2011 26705 2011 26 05 2011 26 05 2011 26 05 2011 26705 2011 2620522011 16 25 08 16 12 22 16 12 02 1
29. ecs are G 711 A Law G 711 u Law G 722 G 729a GSM 6 10 iLBC RTP VoIP recording related settings are made the Settings VoIP page Below is the settings window After completing Update button should be pressed VolP License Internet WolP Name TeknikomT est lw License Count Remaining Day Dongle Serial Dongle License Ethernet Card Realtek PCIe GBE Family Controller To be recorded Mat ta be recorded Authorization Ret 115 201 122 121 202 240 124 166 Ae VoIP License field is used to select one of Demo Internet Dongle options to enable VoIP recording After installation this setting is set as Closed VoIP Name field is used to determine a name which will further be used for licensing This field is active only when internet licensing scheme is selected Selected name should be uniqe among all VRX customers If program detects duplicated name user receive warning message to change the selected VoIP name License Count field is used to display number of licenses purchased This field can not be edited by user Remaining Day field is active only during demo period or time limited license is purchased This field can not be edited by user An e mail is sent when remaining day is below 10 TEKNIKOM CD ELEKTRONIK VRX User Manual v3 0 r2 33 48 Dongle Serial Nr field is used to show serial number of dongle connected to the computer in case dongle licensing s
30. eep is generated to inform that the message recording ended Recorded messages can be listened by dialing 99100 for welcome or 99200 for answering machine announces Auto answer ring count can be set from the AA Ring Count field After completing the recording process change the Operating Mode to normal and press the Update button TEKNIKOM CD ELEKTRONIK VRX User Manual v3 0 r2 Page 44 48 HINTS INCREASING VOICE QUALITY VRX is installed as DSP group true speech compression format selected for efficient use of disk space If better voice quality is required CCITT A law and 8 000 kHz 8 bit Mono should be selected as compression format Canceling automatic recording level control also improves voice quality slightly NOTE 3 5MB disk space is needed for DSP group true speech format while 30MB needed for CCITT A law MULTIPLE SELECTION Multiple selection saves time and reduces error risk when you need to take the same action on different objects such as channel name user profile phone book entry In this manual it is indicated where multiple selection is allowed o While holding Ctrl button click items to select deselect in the list windows Selected items displayed with dark background o To select a group of items select the first one then select the last one by holding Shift button pressed LOG FILE VRX server program keeps many information in a log file These are sys
31. ened and system administrated via client In order to access recordings via another computer over the network this program VRX EXE should be copied to the other computer as well E VRX Client Teknikam Lise EC Trace Hecords Graphics Ww Phone Book Settings 24 General il Channels x Backup A VoIP Figure 1 CT ELEKTRONIK Liven site name User Controls Channel tracing amp lwe listening searching past recordings Graphical analysis Phone book administration Administrative controls system settings Channel settings User profiles management ser management Auto e mail rule management Backup settings VoIP Recording settings VRX User Manual v3 0 r2 OPENING THE USER INTERFACE On the VRX program window there are buttons for selecting which action to take These buttons are grouped as Use and Settings User Controls This group of functions are for all users admin and non admin Each user can use the program within authorization limits Administrative controls These are to make administrative settings of the system This group of settings are only visible to the system administrator Page 4 48 When the VRX client first starts the trace window Figure 2 appears directly 4 Client t Service br 22 Connect Addresses Close J Refresh Passwor Shutdown View
32. es not exist only MET 236 days left call related information is stored in database but no voice file recorded EMDR If a serial number from the list is clicked a window is und opened as seen in the right In this window current status RADIO Hardware of licenses can be seen and managed VOICE Inactive license fields are empty Remaining day count shown for temporary licenses f device has embedded license Hardware statement TEKNIKOM CD ELEKTRONIK VRX User Manual v3 0 r2 9 21 48 appears in the license field Entered license key is shown for key activated licenses BACKUP ALARM This section keeps the information about when to send low backup space alarm and according which drive SERVICE CONTROL Service Version Installed VRX service version numbers SMDR Version Installed SMDR module version number Running Since Shows date and time information when VRX service is started to run Automatic Restart This field is used to reset the VRX service automatically everyday at preset time This function is helpful to prevent possible blocking for the 7 24 running computers It is recommended to set the restart time one hour before the working time Restart Service starts running when computer first starts up even if VRX client did not open Since there is no other control of the service only way to restarting the service is pressing the Restart
33. es not work unless new dongle and license key TEKNIKOM CD ELEKTRONIK VRX User Manual v3 0 r2 36 48 purchased No internet license is activated too In case of dongle break or failure faulty dongle should be forwarded to Teknikom in order to require new dongle and free license key In this case new dongle is provided only at cost of dongle no license cost applied CHANGING CAPACITY Here is the procedure about how to increase recording capacity 1 Apply to product seller or Teknikom with the serial number of dongle being used 7 New license key will be given for required capacity Enter given license key to the Dongle Llicense field and click Update button at the bottom of the page 2 Increased license count will be seen in the License Count field 3 Program continues to record VoIP conversations with new capacity NOTE License count can not be decreased when using dongle TEKNIKOM ELEKTRONIK VRX User Manual v3 0 r2 Page 37 48 CONNECTIONS FOR VOIP RECORDING Making connections is crucial for VoIP recording as wel as licensing Different connection types could be applied for different network structures In the following pages common connection types explained with schematics Application 1 Recording conversation of a single IP telephone This application is more likely for personal recording and all conversation from a single telephone is recorded Network connection of the co
34. esssseesseessuesssuessssessneessneesaneesneessses 43 REMOTE CHECK OF VRX scsssssssssessssesssessssessseessueessueesssesssesssnesssueessessneessneesaeesneessneets 43 USING THE ANNOUNCE 43 WELCOME ANNOUNCE scsssssssssessssssssessssessseessuessssessseessuesssuessseessneessueesseessseessneesssess 43 ANSWERING MACHINE sssssssssssessssesssessssessssesssecssuesssueessesssesssueessessneessneessneesaessaes 44 RECORDING THE MESSAGE scssssssssssssssssssessusssssessssesssesssseessecsseessneessueesseessneessneess 44 45 INCREASING VOICE QUALITY 45 MULTIPEE SELECTION 45 45 TROUBLESHOOTING en ee 45 FORGOTTEN PASSWORD 45 CAN NOT COMMUNICATE WITH RECORDER DEVICE eene 45 46 NOISE ON RECORDINGS sscssssssssesssssssssesssesssuessssesssecssseessneesasessseessuessseesaeessneessneets 46 CAN NOT SEE CALLING NUMBER ssssssssssssssssscsssesssssssssessseessueesseessseessnesssseesneessses 46 CAN NOT ACCESS VRX OVER NETWORK ssssssssssssssssssssssessseessseessueesssessseessneessseesaes 46 CONNECTION IS LOST AFTER WHILE sssssssssssssssssssssessssessseessseessneessessseessseesseessses 46 GAN NOT SEE CHANNELS EUR dS 46 CAN NOT RECORD IN FORMAT sscsssssssssssssssssessssessssesssesssseesssessseessueessneessessses 47 INTERRUPTIONS ON RECORDINGS tentent tentent tenist
35. eve this the VRX services in the computers should be running and the network license keys should be entered To access the VRX programs in other computers click the connect button to enter the address After typing the IP address or name of the target computer click the S Go button So the target s user interface window appears figure 6 Ez VRX Client 38 Connect Addresses Close Address 5 0 s Go Use a Channel Extension Start T 560934 EC Mace 5755283 Figure 5 TEKNIKOM ELEKTRONIK VRX User Manual v3 0 Page 6 48 If the admin password is not blank in the VRX Client target computer user name and password should be entered in the Login 22 window As many servers as can be x connected in the same window Each server is shown in its tab To switch between servers just click on the related E server label as in Figure 6 uw Use i Addrezses Close Teknikom Factory SalesOtice Figure 6 Close Users may disconnect from the selected server any time by clicking the Q button NOTE To access to the recordings on a computer via internet be sure that Recording and access computers are connected to the internet The recording devices connected to the computers have network support he modem IP is known TCP port 17000 is directed to the recording computer For further information contact e
36. feature is inactive Recordings are made all the time TEKNIKOM CD ELEKTRONIK User Manual v3 0 r2 Page 22 48 RECORD Recording time range and record days can be selected As an example system continues recording Monday thru Friday between 9 00 and 17 30 see figure 16 DO NOT RECORD Similar to setting recording time in this case not recording time can be selected System records out of specified day time range CHANNEL SETTINGS To make settings per channel basis click the Channels button in System Settings group see Figure 1 to open the page as seen on Figure 17 Selecting a channel from the list will let you view and change the properties in the lower half of the page When finished click the Update button to save the changes as permanent Channel Mame Record Activation Method Divide Do Not Beep warming n Boost Line 367081 01 1755334 Line Voltage 0 1 1 287081 02 9855283 Line Voltage 0 1 2 287081 03 5959119512 Line Voltage 0 1 j 287081 04 5990249 Line Voltage 0 1 4 287081 03 7309250270 Line Voltage 0 ul 1 5 287081 05 Special set 1 Voce Level 0 3 0 287081 03 Special set 2 Voce Level 0 0 29081 08 Line Voltage 0 v 0 Channel 0 081 01 Record Activation Method Extensions Fem 1768334 Line Voltage Voice Level Exte Mame Do Mor 100 Secretary Divide itt Peter BEEP While Record e 102 Simon Warning
37. form capable of recording analogue PSTN lines e1 ISDN lines VoIP wireless communications room voices etc e Past recordings can be searched according selected lines date amp time duration calling called number direction of call phone book name or added notes e Powerful SMDR feature adds extension number information to recordings when connected to CO line terminals of a PABX e VRX can be programmed as to record or not to record in certain times of certain days e Recordings can be analyzed with variety of graphic analysis tools and can be shared with colleagues e Program runs as Windows Service User interface can be opened whenever needed e Unauthorized access to recordings and settings prevented by multilevel multiuser password structure e VRX can be used to break conversations on analogue lines according user basis programmable duration limits and credit schedule with optional line breaker card e Channel basis Record if dialed feature allows recording of calls to from certain numbers TEKNIKOM CD ELEKTRONIK VRX User Manual v3 0 r2 Page 1 48 e Channel basis Do not Record if dialed feature prevents recording of calls to from certain numbers e All features can be accessed via intranet internet with optional network license some devices and VoIP recordings includes network license by default Administration of recording system Listen ongoing conversations Search past reco
38. ft part of the Recordings page see figure 1 1 Progress bar Actual Playing time Windows Recording recording file name parameters Bookmarks time Duration Media Player 82 2 sway AL aw 9 000 Hz 8 Mona 15 2406 00 18 55 00 44 01 Ts ii 2 7 Stop Add Volume bookmark Loop play control control Pause Play slide Bookmark description Bookmark selection Skip ug 2 entry field amp jump buttons recording Figure 11 Previously placed bookmarks on the recordings are shown by numbers along the progress bar Use jump buttons for easy jumping between bookmarks click bookmark to edit description and right click and select Delete to remove bookmark TEKNIKOM CD ELEKTRONIK VRX User Manual v3 0 r2 13 48 If radio transceiver is being recorded 5 Tone identities of talkers are added as bookmarks each announcement NOTE When MP3 is selected as compression algorithm only one user may listen a recording at a time GRAPHICS The graphics of VRX are designed to analyse the past recordings in terms of traffic and efficiency You may open the graphics page Figure 12 by clicking the Graphic button in User s control JA m lr xi lek tronik Graphics design page A d a Last month hours Last week days rod 1 1 1 1 I 1 1 1 1 1 1 1 1 I 1 1 1 3 d e eee DE EE wi Aircorder 9o i ie 3g dedidit Acor 3 ENS
39. g on the identity sending time i e before or after speech Check DC level box should be selected to detect disconnection of the cable between transceiver and recording equipment This cable need to be prepared for specific transceiver brands models Consult product seller for availability Digital box should be selected when recording digital transceiver In this case data connection should be made between recording computer and transceiver additional to audio connection Consult product seller for supported transceiver brands models Final setting for digital transceiver is selecting which com port is data connection is made to EXTENSION SETTINGS Various properties of extensions can be set in the Extensions group of settings TEKNIKOM CD ELEKTRONIK User Manual v3 0 r2 Page 26 48 Each extension can be given different name so these names are seen on recordings made by CO line side Do Not Record check box is used to prevent extensions calls to be recorded check box is used to determine whether number dependent recording is to be applied to that extension or not USER PROFILES Various user profiles can be created with different authorizations Later as many users as can be created based on these profiles To open use profile management page click the Profiles button in the System Settings group see figure 1 There are two sections in the page profile selection and profile edit
40. gs of all IP phones searched if this field left empty Various number combinations can be searched according below typing formats 154 162 Recordings of IP phones 154 and 162 are searched 154 162 Recordings of nine IP phones between 154 and 162 are searched TEKNIKOM CT VRX User Manual v3 0 r2 Page 10 48 15x Recordings of IP phones starting with 15 are searched 151 152 1562 1563 etc Date Recordings can be searched according to predefined dates such as Today Yesterday Last week Last month Last year All Specific date range can also be chosen from the Start End date fields Type Calls can be listed according the type of call by selecting one or more of the options All Incoming Outgoing Missed Radio transceiver Room VoIP Number To search the calls made to from certain phone number necessary part of the number should be entered in the Number field More than one number can be entered by separating with commas Nearby radio buttons are used to refine search Start with End with or Include with radio buttons Name Recordings can be searched according to names stored in the phonebook More than one name can be searched at a time by entering separated with commas Nearby radio buttons are used to refine search Start with End with or Include with radio buttons Note This field is used to search recordings according previously added notes Whole or necessary
41. hen channels disappeared on Trace window and or abnormal flashing of B light on the recorder device In this case o Change USB port on computer o Open Device Manager Universal Serial Bus on windows Right click the driver which belongs computer s main board Open Advanced tab and check Disable USB error detection box CAN NOT SEE CHANNELS If you can not see channels on Trace window despite communication looks good between computer and device it is possible the port used by VRX could have been disabled by a virus protection or firewall program To solve this problem apply your computer specialist TEKNIKOM ELEKTRONIK User Manual v3 0 r2 Page 46 48 CAN NOT RECORD IN MP3 FORMAT In order to record in format Lame codec should have been installed in your computer VRX voice recordingn software copies necessary files under C Program Files Teknikom VRX Others Lame directory If you need to install codec right click the LameACM inf file in this directory then select Install option INTERRUPTIONS ON RECORDINGS Computer hardware should selected according the capacity of the connected recorder s oee minimum compute hardware requirements CAN NOT BACKUP ON OTHER COMPUTERS Valid username and password should entered to the VRXBCKUP service when another computer on the network selected as destination directory In order to do this right click the VRX Backu
42. ices with Orka room recorder device and optical ultrasonic presence sensors are used to detect people in the recording area When Orka is used together with sensors record triggering method should be selected as Line Voltage Voice Activity When voice activating method is selected measured voice level on that line is shown in the measurement bar Trigger slide should be positioned somewhere between the silence signal level and conversation signal level figure 19 Record Activation Method Line Voltage B Voce Level 2 iB Silence Duration 5 Figure 19 Silence Duration field is used to prevent short silent periods during conversation terminate the recording NUMBER DEPENDENT RECORDING There are two fields for number dependent recording When recording radio transceiver talker s identity can be written into this field TEKNIKOM CD ELEKTRONIK User Manual v3 0 r2 Page 25 48 Record if dialed This field is used to prevent recording conversations to from certain numbers Do not record if dialed This field is used not to record conversations to from certain numbers This field has priority over Record if dialed field EXAMPLE If 05 is written in Do not record if dialed field and you want to record calls to from 05991234567 write this number to the Record if dialed field No call is recorded starting with 05 except written number In both fields than one nu
43. ined below 1 Open Settings VoIP window on existing computer 2 Press x button in the right of VolP Name field Type the password defined during registration 3 VolP Name field becomes blank when unregistered During unregistration process VolP name password and purchased license count remains in Teknikom server only license information is removed from the computer 4 Install VRX software to the new computer in which VolP conversations to be recorded 5 Use previously defined VolP name and password and reregister Press OK button when approval required for moving the license to the new computer COMPUTER FAULT If recording computer is crashed and unregistration of VoIP name is not possible registration is made with the same name and password This operation registration without TEKNIKOM CD ELEKTRONIK VRX User Manual v3 0 r2 Page 35 48 unregistering can not be done before 24 hours passed after registration If necessary apply to Teknikom CHANGING THE CAPACITY Here is how to purchase additional license 1 Apply to product seller or Teknikom with the registered VoIP name to purchase additional licenses 2 Press the Update button at the bottom of the Settings VoIP page after completion of the purchase 3 New license count will appear in the License Count field 4 Recordings will continue at new capacity TIME LIMITED LICENSING Users can obtain time limi
44. le of user to start manual recording Authorized users can start recording manually by clicking the 2 manual record button TS answering machine This setting for enable disable of user to activate answering machine feature Optional announce card must be installed in recording device to run this function USERS User accounts can be created based on previously defined user profiles To create a new user or modify an existing user open the below page by clicking the user button in the System Settings group figure 1 On user selection section top half of the page existing users and assigned profiles listed Disabled users also indicated On user edit section bottom half of the page selected user properties can be edited or new users may be created TEKNIKOM D ELEKTRON K VRX User Manual v3 0 r2 Page 28 48 User Mame User Profile Password Disable admin admin BBE john Ta ee nancy Marketing t7 v smith Marketing RHEE eric Technical service mee User select section Password fmm Figure 22 Columns on the user selection section User name Name that the user will use to enter the system User profile Profile that determines the user s authorizations Password Password of the user to enter the system case sensitive This field indicates if a password is assigned to the user or not Actual password is not shown A fixed number of is seen regardless of the characters entered for the pa
45. mber e g or 5 or 1 Shutdown Password If a password is entered to this field computer is not allowed to shut down before VRX program is closed by authorized person with shutdown password NOTE In Windows 7 operating system running programs can be forced to close while in XP can not TEKNIKOM CD ELEKTRONIK User Manual v3 0 r2 20 48 Database Password This password is used to prevent unauthorized people to reach system database or backup media Encrypt Records This checkbox should be marked to encrypt recordings Once encrypted recordings can not be played on standard windows media player or other general players E MAIL SETTINGS Valid e mail account information should be entered in related fields so VRX will use this account while sending alarm and info mails User defined e mail rules are sent also with this account Alarm mail target address should be written into the Alarm E mail To field VRX sends system alarms to this address More than one address can be written by separating with coma Send IP To field must be filled with mail addresses of distant users VRX is able to monitor IP address and send notification mail to the recipients when changed This feature lets users Known current IP address of VRX voice recording system and eliminates need for static IP address DEVICE LICENSES In this section there are 7 columns showing connected devices their capacities and li
46. mber can be written by separating with comas e the phone number includes or starts with one of the numbers written in the field it is considered that the number is matched with that field e Adding x to the end of the number means starting with t 73 e To select the direction add prefix to the number As an example 05x represents incoming calls starting with 05 while 05 represents the outgoing calls which includes 05 in the phone number RADIO RECORDING SETTINGS When analogue or digital radio transceivers are being recorded record activation method should be selected as Voice Level NOTE Recording equipment must have RADIO license in order to decode talker s identity If Radio comm check box selected radio related settings appear Select Single Recording to combine all announcements in a single recording Recording Radio Comm v starts when voice level on that channel reaches to predefined voice level and continues as long as silence duration is not exceeded Bookmarks added Check DE level each time 5 identity detected for announcements Detected identities saved as bookmark descriptions During playing users can easily see and jump any announcement see figure 11 Single Recording Mic Level 1 Digital COMIT If each announcement is required to be saved as separate recording one of ID amp Speech or Speech amp ID should be selected dependin
47. me 1 Sales depth monthly Monthly Never 01 07 2011 15 05 2 Sales backup Weekly Never 06 06 2077 20 00 Backup task list E Connected to the backup server Server version 2 9 1 3 Server connection info Mame Source directory Channel Ext Sales dept backup EWR DAT ASD ata 100 Secretary Destination directory ncremental backu 2 C Documents and SettingssD esktap weekley backup T ask Period Hun Time 1 B5 Accountl Hourly Time Monday saturday 107 Paul Daily 2000 Tuesday Sunday Deere B Weekly Date Wednesday Monthly 01 01 2011 Thursday One time only v Friday Direct backup Ever 1 week s Task edit section From date Date 01 01 2011 Time 00 00 All defined tasks and related information are listed in the upper section Name This field shows the given name to backup task Disable This is the only editable part of the task list Click the check box to temporarily disable a task Task Period Shows running period of the task Last Run Time This field shows when the task run last time TEKNIKOM CD ELEKTRONIK VRX User Manual v3 0 r2 31 48 Next Run Time This field shows when task will run next time Backup service connection status is shown in the middle section Green color indicates that backup service Is running and connection is OK Backup service version number is also seen in this section CREATING NEW BACKUP TASK To create new task press the New butt
48. mputer is provided thru IP telephone Settings of the telephone should be done according to copy VoIP information to the computer port Network structure or switches used in the network has no affect License should be purchased for 1 channel Other users in the sane network may access to recordings if they are authorized NOTE If IP telephone is not capable of copying VoIP info to the computer port one of other applications should be considered IP PBX PSN LINES 4 EL SWITCH SCHAAKE ea WAN Internet IP PHONE VoIP Recording TEKNIKOM ELEKTRONIK User Manual v3 0 r2 Page 38 48 Application 2 Recording conversations made over PBX In this application conversations made over CO lines of PBX are recorded Conversations between IP telephones are not recorded Number of concurrent conversations is limited to number of CO lines of PBX and in general less than number of IP telephones Therefore licensing cost is low in this connection type License count to be purchased is equal or less than number of CO lines plus capacity of VoIP gateway if exists If there are 20 CO lines 5 channel VoIP gateway 50 analouge extensions and 50 IP telephones in a PBX since it is not possible all IP telephones to talk to CO lines and VoIP gateway number of licenses to be purchased could be less than 25 NOTE In order not to record conversations betwee
49. n analogue extensions and IP telehones all analouge extension numbers has to be added Not to be recorded list Otherwise required license count is more than number of CO lines of PBX In this application port mirroring type network switches should be used PBX port of switch yellow must be mirrored to the VoIP recording computer port blue If there is VoIP gateway in the system it s port alsa has to be mirrored to the recording computer ANALOGUE EXTENSIONS VoIP Recording PSTN LINES lt t t Being Recorded B X Port Mirroring SWITCH VoIP Gateway WAN Internet JAAA em LALIL JE JEJE L JEJE JLUL UL 4 IP PHONES Port to be recorded B Mirror Port TEKNIKOM CD ELEKTRONIK User Manual v3 0 r2 Page 39 48 Application 3 Recording all conversations When all conversations need to be recorded including conversations between IP telephones below configuration is applied Instead of mirroring PBX port IP telephone ports to be recorded must be mirrored Since IP telephone ports are mirrored conversations made thru VoIP gateway are also recorded PSTN LINES VoIP Recording t WAN Internet SOOO i ALALA 0000100 VoIP GATEWAY Port Mirroring SWITCH IP Phones 3 Ports to be recorded 4 Mirror Port TEKNIKOM a CD ELEKTRONIK User Manual v3 0 r2 Page
50. ng VRXinspector program has been developed for remote check of VRX in such cases It can run on any computer and inspects as many VRXs as through network and internet VRXinspector exe program is copied to the program folder during installation and can be copied to any desired computer s lt periodically collects detailed information about recording software hardware alarms disk space line disconnection etc as well as computer down status After alarm polling each site can be reported to predefined e mail addresses Detailed user manual can be opened from Help User guide link from VRXinspector program USING THE ANNOUNCE CARD Optional announce cards can be installed inside VR series of recording equipment Voice recorders equipped with annunce card have both welcome announce and answering machine telesecretary features These features can be set line basis Different messages can be recorded both for welcome announce and the answering machine features WELCOME ANNOUNCE This option is used to inform the callers that the conversations are being recorded In this mode welcome announce is played automatically when the call is answered No announce is played on the outgoing calls Welcome announce can be activated in System Settings Channels window on channel basis TEKNIKOM D ELEKTRON K VRX User Manual v3 0 r2 Page 43 48 ANSWERING MACHINE This mode of operation turns the voice recorder to an auto ans
51. numbers in the range 170 179 are added once Numbers in range be added by typing first and last number separated with For example by typing 203 217 numbers between 203 and 217 are added once Selected number s can be removed from the list by clicking Del button after selecting DEMO PERIOD Users can start demo period before purchasing license in order to evaluate the VoIP recording software Free demo period can be started by selecting the Demo option in the VoIP License field During thie period recording 2 channels for 30 days is allowed Recordings are limited to 30 seconds and demo period can be activated only once on a computer Users can apply for licensing if they decide to continue using the program LICENSING VIA INTERNET This is the fastest and most flexible method of licensing Information about purchased licenses are stored in Teknikom s server and interrogated via internet as VRX runs If recording computer have a reliable and stable internet connection this method lets users effectively to be licensed Recording program retrieves the current license status from server during start up and periodically during normal operation TEKNIKOM CD ELEKTRONIK User Manual v3 0 r2 Page 34 48 If internet connection is not reliable enough or computer is being connected to a closed network without access to internet users recomended to select licensing via dongle LICEN
52. o the recordings made in specified time range Duration Rule can be defined to run for recordings shorter or longer than certain duration Only Flagged Rules is applied only for recordings marked as important TEKNIKOM D ELEKTRON K VRX User Manual v3 0 r2 Page 30 48 Apply The rule has two running methods In After record method the rule is checked after each recording completed When selected method is As Scheduled the rule is executed in scheduled time intervals hourly daily etc SENDING E MAILS AFTER RECORDING The e mail includes information such as name of the system starting time of the recording duration calling called telephone number The sound file can also be attached to the e mail if necessary setting is made SENDING E MAILS AS SCHEDULED In this mode e mails are sent at scheduled time intervals Audio file can not be attached Period of the mail can be programmed from one hour to one year E mail sending days can be selected For example in figure 23 mail is sent every weekday at 19 00 hour BACKUP VRX voice recording software has integrated scheduled backup feature It is capable to create hourly daily weekly monthly backup copies Immediate or one time backup is also possible Backup tasks handled via separate VRXbackup windows service Three section backup management page can be opened from the settings group of controls Mame Disable Period Last Hun Time Next Hun Ti
53. on in the bottom of page Then modify parameters and press the Add button MODIFYING EXISTING BACKUP TASK To modify existing task first select from the task list then modify parameters and press the Update button TEMPORARILY DISABLING BACKUP TASK Click the Disable check box for a task in the backup task list to temporarily disable it BACKUP TASK PARAMETERS Name Task name can be changed in this field Source directory This is the selection where recordings and data to be backed up By default system directory of VRX is selected Destination directory This is the selection where backup files to be copied By default desktop is selected Any driver in the same computer or another computer in the same network can be selected NOTE If external media CD DVD is selected as destination directory it must be of type rewritable and formatted before backup operation Channel Ext Backup task can be defined channel basis If SMDR feature is being used backup can be defined on extension basis as well Incremental backup This check box is to set periodic backup task to add information to the backup created on first run If not checked different folders are created on each run Task Period Created backup task runs at selected time interval in this field Run Time Depending on the selected period day s of week or month s of year can be selected in the opened areas Also running time is selected in this field From da
54. or identity code of the radio transcevier Phone Book name The name of the dialed person stored in the phone book Note User added notes are displayed on this column CALL STATISTICS AND ANALYSIS Once past recordings are searched according various parameters brief statistical results are displayed in the statistics section of the page see figure 8 Some information about last search such as total records total recording duration average duration is displayed in this section Analysis button is used to analyze search results according number of calls to from certain numbers If there are more results which do not fit in single page they all included during analysis Analysis Results Numbers Incoming Outgoing Missed O0S0666 1234557 0 00976066006233 00905123456726 02762103286 021 12345674 08622107076 02121234567 02762136992 02991234567 108622136994 10992213803 1069221238031 JE 2 2 ee MISSE eS m na 1a ELI Se MAS ELLE t SoS oS oS Se ms M 3 2 Total al Analysis results can be sorted on any column which are for Incoming Outgoing Missed T otal calls Besides by double clicking any number in the analysis result list search process is repeated for calls of that number OPERATIONS ON RECORDINGS In the lower right corner of Recordings page several control buttons exists to perform various operations on
55. p Service in the Administrative tools Services Open Properties and select Log On tab Fill in the This account and Password fields Backup Service Properties Local Computer 4 2 General Log Recovery Dependencies Log on C Local System account Allow service to interact with desktop This account Browse Password Confirm password can enable or disable this service for the hardware profiles listed below Hardware Profile Profile 1 Enabled Enable Disable ca TEKNIKOM CD ELEKTRONIK VRX User Manual v3 0 r2 Page 47 48 RECORDING PROPERTIES RECORDING BAND WIDTH For the phone recording devices of VR serial Telemail and Aircorder 300 3400 2 For Orka 100 11000 2 DURATION OF THE RECORDING IN 1GB DISK SPACE For the phone recording devices of VR series Telemail and Aircorder DSP group True Speech 8 000 kHz 1 Bit Mono 280 hours normal quality MPEG layer 3 8 kBit s 8 000Hz Mono 280 hours low quality MPEG layer 3 16 kBit s 8 000Hz Mono 140 hours normal quality CCITT A law 8 000 kHz 8 bit Mono 35 hours For Orka GSM 6 10 22050Hz Mono 77 hours Always this format is used for Orka regardless of selected format from the General Settings SUPPORTED PRODUCTS VR 2 4 8 USB based analogue telephone and radio transceiver recorders Digital radio transceivers can also be recorded Orka USB based
56. part of the note can be entered Time range his option is useful to search through a specific time and date range Required starting and ending dates times should be entered into the Start and End fields to refine your search Duration Recordings can be searched according to the length of the conversation lt gt Between certain time duration e g between 5 and 7 minutes lt Shorter than or equal to certain duration gt Longer than or equal to certain duration Flag Check this box to list only recordings flagged as important Reset This button is used to clear entered search parameters After setting the search criterias click the Search button to list matching recordings as seen in figure 10 First Prev page of Next Last recordings page page total page page per page 172 9 H Number of Records 20 A Channel Mame Extension Start Duration Phone Humber Phone Book Note a 57b0334 122 Fernando 26 05 2011 16 25 08 00 00 37 a 06122103286 Per Telekom 57b0334 102 5Imon 26 05 2011 16 12 22 00 00 30 56153534388 price discussion 57503534 105 262052011 16 12 02 00 00 19 06163694599 57552983 102 5imon 26 05 2011 16 05 01 00 01 10 06164112333 Gleichmann 5755293 103 Steve 26 05 2011 16 03 33 00 01 29 06164112333 Gleichmann 57552983 111 Ted 26 05 2011 15 03 11 00 44 01 06324460880 57552983 105 4 26 05 2011 15 02 48 00 00 23 em 6324460880 5750334 102
57. quipment supplier SAVING SERVER ADDRESSES VRX client has address book in Fal order to keep information about 1 various VRX servers With auto Media Store VES login X feature user can Public Relations automatically log in to several sites when running client program Address 9 124 42 101 To open the address book click 33 Addresses on the top of VRX client program IP addresses of remote sites should be filled in pu Network name can be used instead of IP address for computers in the local network UserName ohn The user name and password Should also be entered for each site If Auto Connect on Startup IS checked servers are automatically connected as VRX client opening n it E Show startup Connect Save Delete Close After adding each server Save button should be pressed TEKNIKOM m CD ELEKTRONIK User Manual v3 0 r2 Page 7 48 MONITORING CHANNELS To monitor or listen to the channels in real time Trace button should be pressed in user controls group figure 2 Each channel is shown as a single line in the opened page The channels being recorded are highlighted with bold lines and duration counter increments REAL TIME LISTENING To listen to an ongoing conversation click on the speaker symbol in the channel s line Press the same button to end listening While listening you may switch directly to another channel by pres
58. r whole or partial to the field above the Numbers column ADDING A NEW ENTRY To add a new entry to the Phonebook you should pres the New button on the left bottom to open a blank entry After filling the necessary fields click the Update button to save the entry You may also add Phonebook entries thorugh selecting the number in the page where the recordings are listed You should simply right click on the number and select the Add to Phonebook from the menu TEKN KOM CT User Manual v3 0 r2 16 48 MODIFYING THE PHONEBOOK ENTRY Select the entry to be modified with left click The details about the enrty are shown in the bottom of the page To add a new number type the number into the box then click the Add button Several numbers can be added by repeating the same process To delete a number select the number from the numbers list and click the Delete button To modify an existing number select the number and click the Edit button After completing the modifications on the entry click Update button to save changes Pressing the Cancel button or selecting another entry or opening another page will cause the loss of the changes DATA EXCHANGE WITH OTHER APPLICATIONS VRX allows the users to retrieve phonebooks stored in other programs such as Outlook Express Outlook Excel Transferring the VRX s phonebook to other programs or to other VRXs is
59. rdings etc e One of several compression algorithms can be selected including MP3 e With auto E mail sending feature Alarms automatically sent to programmed recipients Several e mail rules can be defined VRX automatically sends e mail to the recipients whenever a rule matched For example call to from a certain number calls of last week calls between certain hours Same or different recipients can be defined for each rule e With automatic backup facility a copy of recordings can be saved to another folder computer and or CD DVD at scheduled time intervals e Manual recording feature lets user to start recording any time e Recordings can be exported or e mailed Individual recording files can be listened with independent VRXplayer program In which all information about the recording voice graphic server name record date time type of call calling called numbers etc can be seen ohut down password prevents unauthorized person to shut down the VRX e Recordings can be encrypted IMPORTANT LEGAL WARNING Monitoring and recording of telephone conversations is under user s responsibility Read license agreement during installation and return purchased equipment if you are not agree with terms oystem has BEEP insertion feature to the analogue telephone lines to inform parties about the conversation is being recorded Another way to inform parties about the conversation is being recorded is playing announ
60. related computer Each computer is licensed according number of IP telephones connected to related switch Two recordings are made for the same conversation on two computers when IP telephones are connected to different switches resulting inefficient use of license PSTN LINES TT 4 VoIP Recording 1 Port Mirroring SWITCH 1 WAN Internet d Al a VoIP Recording 2 t Port Mirroring SWITCH 2 00 gem TETU IP Phones IP Phones Ports to be recorded Mirror Port TEKNIKOM CD ELEKTRONIK User Manual v3 0 r2 Page 42 48 ALARMS AND SYSTEM INFO By clicking the dashed line at the bottom of the VRX client window system status and alarms if any can be seen Description State Channel List Free Disk Space 9796 MB 33 Free Backup Disk Space 3 35 MB z 33 Device ID Capacity 283381 8 MIW m 3 Server Log Devices User Figure 24 At the moment an alarm generated a sound is produced by VRX program The reason of the alarm is shown in red in alarm window In this example third channel of the recorder seems disconnected REMOTE CHECK OF VRX VRX has several self check and reporting facilities Nevertheless VRX can not perform controls in abnormal cases such as computer down program or operating system crash electricity failure etc Independently runni
61. room recorder VR e1 e1 ISDN recorder VR 32E TELEmail 2 4 USB based analogue telephone recorders with announce and answering machine feature Ethernet based modular recording systm VR 32C Integrated stand alone recording system TEKNIKOM ELEKTRONIK User Manual v3 0 r2 Page 48 48
62. s equipped with announce card When active incoming calls on that line are answered with a welcome message so that the caller may leave a note The users with authorization levels of 3 or 4 are allowed to activate the auto answer mode This feature can not be used for VoIP calls Bookmark You may mark the critical moments of conversations as being recorded This is helpful to find important moments in long conversations when listening TEKNIKOM CD ELEKTRONIK VRX User Manual v3 0 r2 8 48 90 Manual Recording This function is used for on demand recordings Clicking the button will start the recording while as re clicking will end the recording session CHANGING TRACE VIEW Style 1 2 2 Style 2 AME ses ASL When channel count not fit on trace window view stye can be changed After pressing the View button choose one of style which is best for the application With these styles 24 32 64 and 128 channels can fit in trace window respectively STATION MESSAGE DETAIL RECORDING When recording equipment is connected to CO lines of PABX VRX is able to add extension information to the recordings This feature allows users to record conversations of all extensions with low channel count system connected to only CO lines Extension basis authorization and management facilities provide secure recording SMDR feature can be activated with SMDR license Users may need to purchase also TAPI licenc
63. save the changes click the Update button or click the cancel button to quit without saving Disable Rule E Mail Apply international calls bal Info imediastore com steveabe com As Scheduled specila service calls stevetelabc com infaceidet com After Record weekly repart v info mediastare com Scheduled e mail rule selection section Digable Rule r Channel Ext Rule weekly repart 100 Secretary 101 Johrn E Mail Infomnediastare com 1 2 Siman Mumber s M ame s Mote 106 Account Time Range 09 00 T 18 59 107 Paul 00 00 00 e mail rule edit section Only Flagged Apply After Record B As Scheduled Hourly saree 19 00 7 w Monday Friday Daily s v Tuesday Saturday B weekly Eve weeks q Wednesday Sunday Monthly Thursday Figure 23 Disable Rule Checking this box prevents VRX to send e mail due to this rule It is used for temporarily disabling the rule instead of deleting Rule Name The new rule name is entered or the name of the existing rule name can be modified E mail Adresses of recipient s should be typed into this field Multiple addresses can be entered by separating with comma Number s Name s This field is used to enable the rule for calls including certain numbers or names Multiple entries can be done by separating with comma Note To run the rule for recordings with certain phrase noted type it here Time Range Rule is applied t
64. sing the other channel s button If speaker button remains pressed at the end of conversation listening continues with the new conversation starts on the same channel NOTE Real time listening does not work for both VoIP recording and for the MP3 compression method COLUMNS IN THE TRACE WINDOW Channel Given name to individual channels This is always in IP Channel n format and can not be changed for VoIP recording Extension Name of the extension line user talking on specific CO line of PABX This column is visible if SMDR feature is active Starting time The time when the conversation starts Duration Elapsed time after the recording starts Type In this column type of call is indicated with symbols Outgoing phone call Incoming phone call Missed unanswered phone call 1 Wireless communication recording Room recording VoIP recording Number The phone number of calling or called party Name If the phone number exists in the phone book corresponding name shown in this column You may open the phone book page by double clicking to the name AN Important During the conversation you may click this column to mark the conversation as important This flag then can be used as a parameter when searching past recordings 27 Add note Click to add notes to ongoing conversations speaker Click this button to listen ongoing conversations O auto Answer mode This mode can only be activated if voice recorder i
65. ssword Admin password may or may not be defined If admin password is not defined no username and password is requested during VRX client program opening and user logged in with admin authorizations In this case users other than admin has no chance to enter their username and password so all logged in as admin To make all user log in with defined authorizations admin password should have been set Disable This feature is used to block a user to enter the system temporarily Admin can not be disabled In user edit section Type a new name to the User name field to change the user name Click the User profile pull down and select another profile Click the Password field any type a new password to change the user password Select the Disable check box to temporarly block the user to enter the system Click New button to create a new user account Click the delete button to delete a user Click the Save button to save the changes TEKNIKOM CD ELEKTRONIK User Manual v3 0 r2 Page 29 48 E MAIL RULES VRX voice recording software is capable to send e mails according the rules created To create or modify rules open the window as seen on figure 23 by clicking the E mail button in System Settings group see figure 1 Existing rules are seen in the rule selection section When a rule selected its parameters can be modified in the rule edit section Press New button to create new rule To
66. te Older recordings than specified in this field are ignored during backup BROWSING BACKUPS Two supplementary programs VRXbrowser exe and VRXplayer exe are copied to the target folder during backup If backup media like CD or DVD is inserted to any computer these programs are used to search backups and play recordings VRXbrowser program has a similar user interface as VRX client program So users can search past recordings just as they did in VRX When a recording is double clicked to play VRXplayer program is launched automatically In VRXplayer all information about the recording is shown such as voice graphic recording server name record date time type of recording direction phone numbers etc TEKNIKOM ELEKTRONIK VRX User Manual v3 0 r2 Page 32 48 VOIP RECORDING SETTINGS No recording device needed to record VoIP conversations What to do is installing software mirroring VoIP communication to the computer and purchasing as many licenses as channels to be recorded simultaneously One should apply to product seller or Teknikom in order to purchase licenses Network access supported within VoIP license by default No separate NET license is needed to access recordings via local network or internet If there are analogue recording devices connected to the same computer they should be of net type in order to provide access over network NOTE Supported VoIP protocols are SIP 1 0 and SIP 2 0 and supported cod
67. ted licensing when using internet licensing scheme In this case remaning license duration is displayed in Settings VoIP window LICENSING WITH DONGLE If internet connection is not reliable or there is no internet connection at all users required to licensed via dongle License key is generated according dongle serial number and number of channels to be recorded simultaneouosly As long as VRX runs dongle should remain connected to a USB port of computer Recordings stop when dongle removed Time limited licensing is not possible with dongle HOW TO PURCHASE DONGLE AND LICENSE Follow below procedure for licensing via dongle 1 Purchase dongle from product seller or Teknikom 2 Purchase as many licenses as required for that dongle A license key will be given 3 Select Dongle option from the VoIP License pull down menu in the Settings VoIP window 4 Enter serial number of dongle to Dongle Serial Nr field 5 Enter given license key to the Dongle Llicense field and click Update button at the bottom of the page 6 Purchased license count will be seen in the License Count field and VoIP recordings Start NOTE If recording will be done on different computers separate dongles should be purchased for each IMPORTANT Purchased dongle license key has been produced specifically to use with purchased dongle If dongle is lost stolen purchased licenses are also counted lost stolen VoIP recording do
68. tem open close times users logged in out file play delete etc Log file resides under DATA directory where program installed TROUBLESHOOTING FORGOTTEN PASSWORD System administrator user id admin may give a new password to any user Nevertheless when admin password is forgotten there is no way to give a new password In such a case you may call manufacturer and get a one time usable password Once you log in the VRX then you may assign a new password to user admin then the others CAN NOT COMMUNICATE WITH RECORDER DEVICE Communication status between computer and VR device can be monitored from the on light on front panel During normal operation light should remain steady on If on light is flashing VRX Service program may not running To check the server If you are using of Win98 ME SE operating systems press the Ctrl Alt Del button on keyboard to open the Task Manager and see if VRXService EXE is running If not try to start program by clicking shortcut on the desktop If you are using one of Windows 2000 XP Vista or Windows 7 operating systems open the Control Panel Administrative Tools Services and see the status of VRX Recording System If not working right click that line and select Start TEKNIKOM ELEKTRONIK User Manual v3 0 r2 Page 45 48 CAN NOT RECORD o Open the channel settings page and check measured line voltages for telephone lines Computer
69. ties the profile will have on which channel lf SMDR feature is being used all extensions in the system are also listed in this table So profiles can be given different authorizations on each CO line and extension NOTE If authorizations are defined common for all channels profile will have the same authorization on all channels of devices that will be connected in the future If All channels box is checked to give the same authorization on all channels single line appears in the channel access area as seen below Channel amp ccess All Channels Channel Hone Listen Delete TS All Channels 21 In the channel access area one of different authorization levels can be selected Below are authorizations from lower to higher level Any authorization level covers lower levels None User has no authorization on the channel Channel does not even appear on any window of VRX client program See User can see the channel in trace and search windows but can not take any action on that channel i e can not listen add note delete Listen User can see and listen recordings of that channel Note User can add notes recordings on that channel additional to seeing and listening Delete This is the highest level of authorization on a channel User can even delete recordings of that channel Users can be authorized for two more feature MR manual record This setting is for enable disab
70. wer phone In case that an incoming call is not answered after certain number of rings the line is answered automatically and the telesecretary announce is played At the end of the message the beep sound is given and the line remains open for 25 seconds to allow callers leave a message The recordings can be searched and monitored from the recordings interface of the VRX software Moreover the message can be sent via e mail to a particular address by defining as an e mail regulation Telesecretary feature can be activated from the Trace window by authorized users or in System Settings Channels window on channel basis RECORDING THE MESSAGE Welcome announce and answering machine messages are stored inside the recorder and should be recorded before activating the feature To record the message open the General settings page from System Settings group as seen in the below figure Operating Mode B Normal Operation Record Message Ring Count lt Figure 25 Select the Operating Mode as Record Message and press the Update button Start conversation on a line and obtain a silent situation Dial 991 or 992 to record welcome announce or answering machine message respectively Then dial duration of message as 2 digits for example dial 99108 to record a welcome announce of 8 seconds A short beep is heard to inform that the recording has been started After beep signal start reading the message Another b

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