Answering/ending calls – Transferring calls
Contents
1. 4 default will be shown at the top of the display If in use the name or number relating to the parked call will be shown Press the context sensitive key alongside the relevant Park Slot to retrieve the call Name OR If your default Idle Page has been set to Favourites Park Slots 1 4 default will be shown at the top of the display If in use the name or number relating to the parked call will be shown Press the context sensitive key alongside the relevant Park Slot to retrieve the call Name Calls History Your Calls History Messages button displays a list of calls you have made and been answered calls you have made and not been answered calls you have answered calls you have missed new voicemail messages and previously read voicemail messages To view your Calls History Press the Messages button Use the Page Up Down arrows to view your Calls History Press the Messages button a 2nd time to exit Redialling a Number Press the Messages button Use the Page Up Down arrows to find the call to be redialled Press the context sensitive key alongside the appropriate name or number Name or 01234 The entry will be displayed with a green background Press the context sensitive key alongside the appropriate name or number Name or 01234 again PCS 571 572 Quick Reference Guide Version 3 2 0913 1 a Cc i PCS 571 572 Splicecom maximiser To Call a Previous Caller Back To Call2. i 0 PCS 571 572 Splicecom maximiser PCS 571 572 Quick Reference Guide September 2013 Alpha Numeric Context Sensitive 18 x Context Keypad Display Sensitive Keys Splicecom gt gt PCS572 008 ze ceo 9000 ODE eon Mute Volume Speaker Volume Recall Page Page Favourites Contacts Messages Down Up Up Down PCS 571 572 Quick Reference Guide Version 3 2 0913 1 PCS 571 572 Making an Internal Call SplicecomS5 maximiser Making an Internal Call Dial the extension number via the alpha numeric keypad Press the context sensitive key alongside the Dial icon or lift your handset The Call Status screen will display whom you are ringing and your details OR Lift your handset or press the Speaker button Dial the extension via the alpha numeric keypad OR Press the Contacts button Press the key on the keypad that displays the first letter of the User s name Find the User required using the Up Down arrows Select the User required using the context sensitive key alongside the User Name Dial the User using the context sensitive key alongside the number required OR Press the Favourites button unless this is your default Idle page Find the colleague required from your Favourites display using the Up Down arrow Dial the colleague required using the context sensitive Key alongside Speed Dial Name Note If the extension you are ringing is busy o
3. prompted to record your new Daily Greeting Press hash when finished Your new Daily Greeting will be played back to you If you are happy with your Greeting replace your handset or press the Speaker button or press the context sensitive key alongside the Stop icon to save Repeat the above process to record your Permanent Greeting using the context sensitive key alongside the Permanent icon For further details on all these features and many others please refer to the PCS 571 572 User Manual PCS 571 572 Quick Reference Guide Version 3 2 0913 1 8 SpliceCom Defining next generation communication The Hall Farm Business Centre Berry Lane Chorleywood Hertfordshire WD3 5EX Tel 01923 287700 Fax 01923 287722 Email info splicecom com Website www splicecom com
4. Previous Caller Back Press the Messages button Use the Page Up Down arrows to find the call to be dialled Select the entry to be called using the context sensitive key alongside Name or 01234 The entry will be displayed with a green background Press the context sensitive key alongside the appropriate name or number Name or 01234 again To Delete a Call Entry To Delete a Call Entry Press the Messages button Use the Page Up Down arrows to find the call to be deleted Select the entry to be deleted using the context sensitive key alongside Name or 01234 Select the context sensitive key alongside the Delete icon Select the context sensitive key alongside the Yes icon to confirm you wish to delete the entry Press the Messages button to exit PCS 571 572 Quick Reference Guide Version 3 2 0913 1 6 PCS 571 572 Leaving a Message for a Colleague a4 Accessing Your Own Messages Paad wa SplicecomS maximiser Voicemail Leaving a Message for a Colleague If the extension you are ringing is busy or is not answered you will be transferred to voicemail if enabled and played your colleague s greeting Leave a message Replace your handset if you are using the handset or press the Speaker button if you are using hands free Accessing Your Own Messages The blue S LED at the bottom of the PCS 561 562 will flash to indicate that you have a new message Pr
5. ess the Messages button A closed envelope icon indicates a new message To listen to the new message press the context sensitive key alongside it Your message will be played to you Press the Messages button to exit Deleting a Message Select the message to be deleted using the context sensitive key alongside it Remove the message by pressing the context sensitive key alongside the Delete icon during message playback Select the context sensitive key alongside the Yes icon to confirm you wish to delete the entry Press the Messages button to exit Note The open blue envelope indicates a previously read message PCS 571 572 Quick Reference Guide Version 3 2 0913 1 i PCS 571 572 Splicecom gt maximiser Voicemail cont Changing your Greeting Changing your Daily and Permanent Voicemail Greetings If you have voicemail enabled you can record two voicemail Greetings The first is a daily Sreetins that you would normally update on a daily basis typically giving the date and your whereabouts availability The second is a permanent Greeting that can be used on any day If you choose to record a permanent greeting your daily greeting will be deleted at midnight and the permanent greeting will then be used until you record a new daily Greeting Press the Messages button Press the context sensitive key alongside the Greeting icon aeran Your current Daily Greeting will be played back to you You will then be
6. old Announced Transfer OR i SplicecomS maximiser Answering a Call Call Status will display the caller s details Lift the handset or press the Speaker button to answer the call OR If you do not wish to answer the call select the context sensitive key alongside the Reject icon and the call will be passed to your Forward on Busy number if set or to voicemail if enabled or cancelled If your phone is busy or not answered within 20 seconds default the caller will be passed to voicemail if enabled Ending a Call Replace your handset if you are using the handset or press the Speaker button if you are using hands free Placing a Call on Hold Press the Recall button To retrieve the call press the Recall button a 2nd time Transferring a Call Announced Transfer Place the call on hold using the Recall button Dial the internal or external number Wait for the call to be answered and announce the intended transfer To transfer the original call replace your handset if you are using the handset or press the Speaker button if you are using hands free OR To return to the original call press the Recall button or wait for the destination to hang up PCS 571 572 Quick Reference Guide Version 3 2 0913 1 PCS 571 572 A 3 Blind Transfer A 30e Transfer to colleague s voicemail To Parking a Call SplicecomS maximiser Transfer
7. r not answered within 20 seconds default you will be passed to voicemail if enabled PCS 571 572 Quick Reference Guide Version 3 2 0913 1 PCS 571 572 Splicecom gt maximiser Making an External Call Making an External Call Dial the external number via the alpha numeric keypad Your System Administrator will inform you if a prefix is required Press the context sensitive key alongside the Dial icon or lift your handset The Call Status screen will display whom you are ringing and your details OR Lift your handset or press the Speaker button Dial the external number via the alpha numeric keypad Your System Administrator will inform you if a prefix is required OR OR Press the Contacts button Press the key on the keypad that displays the first letter of the Contact s name Find the Contact required using the Page Up Down arrows Select the Contact required using the context sensitive key alongside the Contact Name Dial the Contact using the context sensitive key alongside the number required OR OR Press the Favourites button unless this is your default Idle page Find the contact required from your Favourites display using the D D Page Up Down arrow Dial the Contact required using the context sensitive Key alongside Speed Dial Name PCS 571 572 Quick Reference Guide Version 3 2 0913 1 2 PCS 571 572 Answering a Call Ending a Call lt gt Placing a Call on H
8. ring a Call cont OR To return to the original call and place the second call on hold press the context sensitive key alongside the Switch icon to toggle between the two calls To connect the two calls replace your handset if you are using the handset or press the Speaker button if you are using hands free Blind Transfer un announced transfer Place the call on hold using the Recall button Dial the internal or external number To complete the transfer replace your handset if you are using the handset or press the Speaker button if you are using hands free Transferring a Call Directly to a Colleague s voicemail Place the call on hold using the Recall button Dial the internal number Press the context sensitive key alongside the Leave Message icon To complete the transfer replace your handset if you are using the handset or press the Speaker button if you are using hands free Parking a Call This facility allows a call to be held on the system and picked up by any extension Once on a Call press one of the context sensitive keys alongside Park 1 4 default The caller s details will be displayed against the relevant Park Slot PCS 571 572 Quick Reference Guide Version 3 2 0913 1 4 PCS 571 572 Picking Up a Parked Call OR View your Calls History W W Redialling a Number W SplicecomS maximiser Picking up a Parked Call Press the Favourites button Park Slots 1
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