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HP ProLiant ML10 v2 Server User Guide

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1. Um 43 Integrated Management leggano 44 Insight Remote SUpport oros 44 FAP Ung leit Diggnosllek scaccia 45 HP Insight Diagnostics survey IUNclionalilyi usi 45 Scripting Toolkit for Windows and lirica ii 46 HP Service Pack for Proliant aopen dtas ryan sexe a mcd re 46 HP Smart Update Marignano 46 Re entering the server serial number and product ID 46 Utilities and Reda 47 HP Smart Storage Adina 47 Automatic Server RECOVERY sini alii a a nia 47 NN 48 Redundant ROM SUD port sien aid 48 Keeping tessera 48 Access do HP Suppor Material a arenden iia 48 A i 49 Software PERRIN EI 49 Operating System Version 49 Ke AA H 49 HP operating systems and virtualization software support for ProLiant 50 Technology Series onelioo 50 Change control and progenie 50 lee 51 Troubleshooting resources seen 51 ia palier A mon PR eee ee ee ee TO 54 sdraio 54 Contents 4 Turkey RoHS material content declaration 54 Ukraine RoHS material content declaration uses 54 Wiarraniy informationi alice i 54 RE LI RM oi ton 55 Preventing electrostatic discharge os dos dadas 55 Grounding methods to prevent electrostatic di
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4. Hardware options installation 30 Remove the media bay blank 5 Remove the EMI shield 6 Attach four screws from the chassis to the optical drive 7 31 Hardware options installation 10 11 12 13 15 Install the optical drive into the media drive bay Optical drive cabling on page 42 Connect the drive cables a Connect the power cable to the drive b Connect one end of the SATA cable to the drive and the other end to the system board For cable routing information see Optical drive cabling on page 42 Install the air baffle on page 16 Install the access panel on page 15 Install the tower bezel on page 13 Connect each power cord to the server Connect each power cord to the power source Power up the server on page 13 Hardware options installation 32 Memory options 29 IMPORTANT This server does not support mixing LRDIMMs RDIMMs or UDIMMs Attempting to mix any combination of these DIMMs can cause the server to halt during BIOS initialization The server supports dual rank UDIMMs operating at a speed of up to 1600 MHz Depending on the processor model and the number of DIMMs installed the memory clock speed might be reduced to 1333 or 1066 MHz The server supports a maximum system memory of 32 GB using 4 GB and 8 GB UDIMMs HP SmartMemory HP SmartMemory introduced for Gen8 servers authenticates
5. TE E 8 Install the drive into the drive carrier and secure it with the T 15 screws Hardware options installation 26 Secure the M3 screws black to the drive carrier 9 10 Insert the drive carrier into the media bay until the carrier locks into place Connect the drive cables 11 Connect and secure the SATA cable 27 Hardware options installation b Connect the power cable 12 Install the air baffle on page 16 13 Install the access panel on page 15 14 Install the tower bezel on page 13 15 Return the server to an upright position 16 Connect the power cord to the server 17 Connect the power cord to the power source 18 Power up the server on page 13 Controller options The embedded HP Dynamic Smart Array 120 Controller only supports SATA devices To obtain the SATA driver required for RAID configuration first download SPP http www hp com go spp download For SAS drive installation install an HP H220 H221 host bus adapter For more information about the controller and its features see the HP Dynamic Smart Array RAID Controller User Guide on the HP website http www hp com support DSA_RAID UG For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs Installing an HP H220 H221 host bus adapter IMPO
6. German http www hp com support Proliant EMG v1 gr Japanese http www hp com support Proliant EMG v1 Simplified Chinese http www hp com support Proliant v1 sc Troubleshooting 51 System battery replacement If the server no longer automatically displays the correct date and time then replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years Z WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the component 1 2 amp Power down the server on page 13 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do the following a Unlock the tower bezel on page 14 b Remove the tower bezel on page 14 Remove the access panel on page 15 Remove the air baffle on page 17 Locate the battery on the system board System board components on page 9 to y O Remove the battery Sy
7. Power on password is disabled Off No function On ROM reads configuration as invalid 3 4 7 8 9 Reserved 11 12 When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM A CAUTION Clearing CMOS and or deletes configuration information Be sure to properly configure the server or data loss could occur functionality An NMI crash dump creates a crash dump log before resetting a system which is not responding Crash dump log analysis is an essential part of diagnosing reliability problems such as failures of operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to restart the system Resetting the system erases any information which could support problem analysis but the NMI feature preserves that information by performing a memory dump before a system reset To force the system to invoke the NMI handler and generate a crash dump log do one of the following e Use the Virtual NMI feature e Short the NMI header System board components on page 9 For more information see the HP website http www hp com support NMI Component identification 11 Drive numbering Component identification 12 Operations Power 1 Power up the server Connect each power cord to the server Connect each powe
8. Before proceeding verify the server is in standby mode by observing that the system power LED is amber Install t 1 he tower bezel Insert the tabs on the tower bezel into the slots on the front chassis Operations 13 2 Close and lock the tower bezel Unlock the tower bezel The tower bezel must be unlocked and opened to access the drive cage and media bays lt must be unlocked to remove the access panel The bezel must remain closed during normal server operations Remove the tower bezel 1 Unlock the tower bezel on page 14 2 Open the tower bezel Operations 14 3 Pull the bezel away from the front chassis ll 7 GE Ele Install the access panel 1 Unlock the tower bezel on page 14 if locked 2 Install the access panel a Place the access panel on the chassis and slide it toward the front of the server Tighten the thumbscrew 3 Close and lock the tower bezel Remove the access panel Z WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Operations 15 A CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Power down the server on page 13 2 all power a Disco
9. LRDIMM load reduced dual in line memory module NMI nonmaskable interrupt NVRAM nonvolatile memory PCle Peripheral Component Interconnect Express PDU power distribution unit POST Power On Self Test RBSU ROM Based Setup Utility RDIMM registered dual in line memory module Acronyms and abbreviations 66 RDP Rapid Deployment Pack RF radio frequency RFI radio frequency interference SAS serial attached SCSI SATA serial ATA SD Secure Digital SPP HP Service Pack for ProLiant TMRA recommended ambient operating temperature TPM Trusted Platform Module UDIMM unregistered dual in line memory module UID unit identification USB universal serial bus VCA Version Control Agent VCRM Version Control Repository Manager Acronyms and abbreviations 67 xHCI Extensible Host Controller Interface Acronyms and abbreviations 68 Documentation feedback HP is committed to providing documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback Documentation feedback 69 Index A access panel 15 Array Configuration Utility ACU 47 ASR Automatic Server Recovery 47 authorized reseller 55 57 Automatic Server Recovery ASR 47 battery 52
10. space and airflow requirements 19 specifications 56 specifications environmental 56 specifications power 56 specifications server 56 static electricity 55 support 57 supported operating systems 49 50 switch system maintenance 11 system battery 52 54 55 system configuration settings 11 48 system maintenance switch 11 T Taiwan battery recycling notice 54 technical support 50 57 telephone numbers 57 temperature requirements 20 tower bezel installing 13 14 tower bezel removing 14 TPM Trusted Platform Module 37 38 40 troubleshooting 51 Index 71 U updating the system ROM 48 USB support 48 utilities 43 47 utilities deployment 46 V ventilation 19 Virtualization option 50 W warnings 21 website 57 Index 72
11. utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Support and other resources 58 Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilit nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato
12. 20 Server warnings and cautions Z WARNING This server is very heavy To reduce the risk of personal injury or damage to the equipment e Observe local occupational health and safety requirements and guidelines for manual material handling e lift and stabilize the product during installation or removal especially when the product is not fastened to the rails HP recommends that a minimum of two people are required for all rack server installations A third person may be required to help align the server if the server is installed higher than chest level e Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed A CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure A
13. 9552 SS SAA AEO ISS Hy SO 0794840 240 9435 8 27 HBO SASHES AACE BU Es AAL MH SO 2158 T5 HP 7S AA HEE HE IER CES 3 HPE IS PES HPS YEO SEX AFS CSR FEM 60 HSE 0 AS 2 0 PES HPE Stet Of ste SPOE ss 7 2t ES SAA 21 59 0 HPE tatoo SH ol uj SYS PE MEE ES SO SAM EPA OF SUCH BIO Brey Sas WES QE 5 HPI wall 5 mol HH HSS STS UEC 124 LE Hell BO HP ce USS HSH 088 2SAA B Sp 23800 HP 224 AE Ee lol HE AIS IES 7172 MHA MISA SHIA SO X19 9 22180 HOA HP B E hitp www hp com go selfrepair S 8 8H AI 9 Support and other resources 64 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BSMI Bureau of Standards Metrology and Inspection CE Conformit Europ enne European Conformity CSA Canadian Standards Association COR Customer Self Repair EMI electromagnetic interference FBWC flash backed write cache FCC Federal Communications Commission HP SIM HP Systems Insight Manager Acronyms and abbreviations 65 HP SUM HP Smart Update Manager IEC International Electrotechnical Commission LO Integrated Lights Out IML Integrated Management Log ISO International Organization for Standardization LFF large form factor
14. CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage Identifying the contents of the server shipping carton Unpack the server shipping carton and locate the materials and documentation necessary for installing the server The contents of the server shipping carton include e Server e Power cord You need the following items for some procedures e T 10 T 15 Torx screwdriver e Hardware options e Operating system or application software Installing hardware options Install any hardware options before initializing the server For options installation information see the option documentation For server specific information see Hardware options installation on page 23 Setup 21 Installing the operating system To operate properly the server must have a supported operating system installed For the latest information on operating system support see the HP website http www hp com go supportos A device driver is required for the operating system to communicate with the storage controller Download the HP Service Pack for Proliant from the SPP download site http www hp com go spp download and create SPP media to extract the device driver required to complete OS installation To install an operating system on the server create installation media on an optical disk or o
15. LED Solid green Link exists Off No link exists Component identification 9 7 10 11 12 13 17 18 9 SATA Port 2 Front USB connector Front I O connector Ambient sensor connector NMI Header System maintenance switch PCle2 x4 1 slot 1 full height half length stand up expansion board PCle2 x8 1 slot 2 full height half length stand up expansion board PCle3 x8 8 4 1 slot 3 full height half length stand up expansion board PCle3 x16 8 4 1 slot 4 full height three quarters length stand up expansion board Fan power connector 18 4 pin power connector DIMM slots For more information on the expansion slot specifications see PCle expansion slot definitions on page 11 DIMM slot locations The arrow points to the front of the server DIMM slots are numbered 1 through 4 Letters are used for AMP mode DIMM ordering Component identification 10 PCle expansion slot definitions Kt mme eng _ height Como ink with iii link width Negotiable link width Fee uk CN CIERVA na pa KT inal 7250 IB 3 Full x8 25W System switch NM ae Off No function security is disabled Off System configuration can be changed On System configuration is locked A E Power on password is enabled
16. Remote Support user interface or the web based view in HP Insight Online Software and configuration utilities 44 For more information see HP Insight Remote Support Release Notes on the HP website http www hp com go insightremotesupport docs HP Insight Online direct connect When you use the embedded Remote Support functionality with HP ProLiant Gen8 and later server models and HP BladeSystem c Class enclosures you can register a server or enclosure to communicate directly to HP Insight Online without the need to set up an HP Insight Remote Support centralized Hosting Device in your local environment HP Insight Online will be your primary interface for remote support information For more information see the product documentation on the HP website http www hp com go insightremotesupport docs HP Insight Online HP Insight Online is a capability of the HP Support Center portal Combined with HP Insight Remote Support central connect or HP Insight Online direct connect it automatically aggregates device health asset and support information with contract and warranty information and then secures it in a single personalized dashboard that is viewable from anywhere at any time The dashboard organizes your IT and service data to help you understand and respond to that information more quickly With specific authorization from you an authorized HP Channel Partner can also view your IT environment remotely using HP Insight Online
17. Switch follow the procedures in this section For more information on switch related settings and operational procedures see the documentation for your switch model on the HP website http www hp com networking support Mounting the switch with the server Mount the switch in a rack on a wall or on top of or under a horizontal surface For detailed instructions see the HP PS1810 24G Switch Quick Setup Guide Connecting the server to the switch To establish an Ethernet connection 1 an Ethernet cable to the switch and then connect the cable to a network jack 2 Connect an Ethernet cable to the server NIC connector 1 or 2 Rear panel components on page 8 Hardware options installation 36 3 Connect the cable to any switch network port Completing the switch Self Test 1 2 3 Connect the power adapter to the switch Connect the power adapter to the AC power source Check the status of the switch Power LED This LED is solid green to indicate that the power connection is established Check the status of the following switch LEDs o Link Act LED on the switch network port that is being used Initially solid green to indicate successful connection and then flashing green to indicate active communication with the network o Fault LED Remains off to indicate successful Self Test completion For more information on the location of the switch LEDs and their behavior during the Self
18. Test process see the switch documentation Completing the switch setup After the Ethernet cable connection is made check the network LED status on both the server and the switch to confirm successful connection In the server front panel the NIC status LED Solid green In the switch the Link Act LED on the network connector used Initially solid green to indicate successful connection and then flashing green to indicate active communication with the network HP Trusted Platform Module option For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs Use these instructions to install and enable a TPM on a supported server This procedure includes three sections 1 2 Installing the Trusted Platform Module board Retaining the recovery key password on page 40 Hardware options installation 37 3 Enabling the Trusted Platform Module on page 40 Enabling the TPM requires accessing RBSU For more information about RBSU see the HP website http www hp com support rbsu TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitLocker Drive Encryption feature For more information on BitLocker see the Microsoft website http www microsoft com AN CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause
19. by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB 2 0 devices through legacy USB support which is enabled by default in the system ROM USB 3 0 ports are not functional before the OS loads The native OS provides USB 3 0 support through appropriate xHCI drivers Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following e POST e RBSU e Diagnostics e DOS e Operating environments which do not provide native USB support Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a single ROM that acts as two separate ROM images In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When yov flash the system ROM the flashing mechanism writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM Keeping the system current Access to HP Support Materials Access to some upda
20. if you have a network connection to the server e Use the shared NET Integrated Remote Console to collaborate with up to four server administrators e Remotely mount high performance Virtual Media devices to the server Software and configuration utilities 43 e Securely and remotely control the power state of the managed server e Implement true Agentless Management with SNMP alerts from HP iLO regardless of the state of the host server e Register for HP Insight Remote Support e Use Virtual Power and Virtual Media from the GUI the CLI or the iLO scripting toolkit for many tasks including the automation of deployment and provisioning e Control iLO by using a remote management tool For more information about iLO features see the iLO documentation on the HP website http www hp com go ilo docs For a complete list of supported features and functionality see the HP 4 QuickSpecs on the HP website http h18000 www1 hp com products quickspecs 14276_div 14276_div pdf Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following e From within HP SIM e From within operating system specific IML viewers o For Windows IML Viewer o For Linux IML Viewer Application e within the LO web interface e within HP Insight Diagn
21. return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client afin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement Il existe deux cat gories de pi ces CSR Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d oeuvre du service vous seront factur s Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement congues pour permettre au cl
22. For more information about using HP Insight Online see the HP Insight Online User s Guide on the HP website http www hp com go insightremotesupport docs HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility see the HP website http www hp com servers diags HP Insight Diagnostics Online Edition is also available in the SPP HP Service Pack for ProLiant on page 46 HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 45 provides survey functionality that gathers critical hardware and software information on ProLiant servers This functionality supports operating systems that are supported by the server For operating systems supported by the server see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configurati
23. HP ProLiant v2 Server User Guide Abstract This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 811615 001 March 2015 Edition 1 Copyright 2015 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Linux is the registered trademark of Linus Torvalds in the U S and other countries Microsoft and Windows are U S registered trademarks of the Microsoft group of companies MicroSD is a trademark or a registered trademark of SD 3C in the United States other countries or both Red Hat is a registered trademark of Red Hat Inc in the United States and other countries VMware is a registered trademark of trademark of VMware Inc in the United States and or other jurisdictions Contents er dr PROROGA CASO GOA A 6 Front panel components sisi 6 Front panel LEDs and buonsenso E aea ain ESSE EEEE EEEE 7 Front panel LED power fault codes reent 7 Rear panel comp
24. Number The following warnings appear WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Warning The serial number should ONLY be modified by qualified service personnel This value should always match the serial number located on the chassis Press the Enter key to clear the warning 6 Enter the serial number and press the Enter key 7 Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified service personnel This value should always match the Product ID on the chassis 8 Enter the product ID and press the Enter key 9 Press the Esc key to close the menu 10 Press the Esc key to exit RBSU 11 Press the F10 key to confirm exiting RBSU The server automatically reboots Utilities and features HP Smart Storage Administrator HP SSA is a configuration and management tool for HP Smart Array controllers Starting with HP ProLiant Gen8 servers HP SSA replaces ACU with an enhanced GUI and additional configuration features HP SSA exists in three interface formats the HP SSA GUI the HP SSA CLI and HP SSA Scripting Although all formats provide support for configuration tasks some of the advanced tasks are available in only one format Some HP SSA f
25. Pack for ProLiant on page 46 from the HP Service Pack for ProLiant download page http www hp com go spp e Download individual drivers firmware or other systems software components from the server product page in the HP Support Center http www hp com go hpsc Operating System Version Support For information about specific versions of a supported operating system refer to the operating system support matrix http www hp com go supportos Version control The VCRM and VCA are web enabled Insight Management Agents tools that HP SIM uses to schedule software update tasks to the entire enterprise e manages the repository for SPP Administrators can view the SPP contents or configure VCRM to automatically update the repository with internet downloads of the latest software and firmware from HP e compares installed software versions on the node with updates available in the managed repository Administrators configure VCA to point to a repository managed by VCRM For more information about version control tools see the HP Systems Insight Manager User Guide the HP Version Control Agent User Guide and the HP Version Control Repository Manager User Guide on the HP website http www hp com go enterprise docs 1 Select HP Insight Management from the available options in Products and Solutions 2 Select HP Version Control from the available options in HP Insight Management 3 Download the latest
26. RTANT For additional installation configuration information see the documentation that ships with the option To install the component 1 Power down the server on page 13 2 all power a Disconnect each power cord from the power source Hardware options installation 28 b Disconnect each power cord from the server Unlock the tower bezel on page 14 Remove the access panel on page 15 Remove the air baffle on page 17 Remove the expansion slot cover retainer 7 Remove the slot cover blank 8 Disconnect the Mini SAS cable from the system board 9 Connect the mini SAS cable to the host bus adapter 10 Install the host bus adapter in slot 3 Hardware options installation 29 11 Close the expansion slot cover retainer Install the air baffle on page 16 Install the access panel on page 15 Return the server to an upright position Connect each power cord to the server Connect each power cord to the power source Power up the server on page 13 Optical drive option To install the component 1 2 Power down the server on page 13 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do the following a Unlock the tower bezel on page 14 b Remove the tower bezel on page 14 Remove the access panel on page 15
27. Support on page 44 Online HP Insight Online on page 45 Online HP Insight Diagnostics on page 45 Scripting Toolkit for Windows and Linux on page 46 Online HP Service Pack for Proliant on page 46 Online and Offline HP Smart Update Manager on page 46 Online and Offline HP Smart Storage Administrator on page 47 Online and Offline Product QuickSpecs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs HP iLO The iLO subsystem is a standard component of HP ProLiant servers that simplifies initial server setup server health monitoring power and thermal optimization and remote server administration The iLO subsystem includes an intelligent microprocessor and secure memory This design makes iLO independent of the host server and its operating system iLO features Agentless Management All key internal subsystems are monitored by iLO If enabled SNMP alerts are sent directly by iLO regardless of the host operating system or even if no host operating system is installed Embedded remote support software is available on HP ProLiant Gen8 and later servers with iLO regardless of the operating system software and without installing OS agents on the server Using iLO you can do the following e Access a high performance and secure Integrated Remote Console to the server from anywhere in the world
28. Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilit e alla localit geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone In caso di necessit si pu richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pu comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP http www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilit t beim Austausch defekter Bauteile zu erm glichen Wenn HP oder
29. ama de reparo feito pelo cliente da HP entre em contato com o fornecedor de servicos local Para o programa norte americano visite o site da HP http www hp com go selfrepair DABV LILIYALP SE RL MAR AO ERIT 4517 AMAR 57 012 ICE E RD CSR D ER ES EEDE SAT DEH HPERICHPERAP BIS DUE L KA HIZO SERIAL FODDE hid U EF DA DAFC ANI NFIMADNE im DUT HLH SEA HPI ERR ENDE 18 TOBEY ERI DERK kU BN EEG do H NXA5 tN7 AFMKAETHIEA COMMENARY LILVIVAT ACS DUT LE BERKANHPI HAVES ARE AN 5 SIEUT EXA BO Fia ERESIA 5 EASAREEH AERIFDTENTERF HPHRRO MOMMIL DRI7 tI7YAFATIBUVETA RHORMRERRT 27 114 HP T IE HPIERR ERST GE IE amp S2 EE DIDA ERU sd SBRBAMAAZASYI LILIVAS 326 CHS SAM EN TINEF AT AEGIS Hil ko IEC 5 2194149 EK Hil o TIE 4 CEI KY MBERIS4RUAIC lt KIICHATSCERMRCBAMHVET T E SIS ERE UTA RRA ENT ALES a EHARA IE HEEE SVYBMHOMEIDAMRRENTHWET MUA A ZEIDEN DOHA GERISSESRAUA PEER HPR ALT lt ESL Mime 23 235811 BULROMAAICBBSAMtCCbICANTC ESL ER UA HPACMAB HABRINEF HARI HPA ARRABAL EAS SSAC BH PEER EEL 3 Support and other resources 62
30. and unlocks certain features available only on HP Qualified memory and verifies whether installed memory has passed HP qualification and test processes Qualified memory is performance tuned for HP ProLiant and BladeSystem servers and provides future enhanced support through manageability software Certain performance features are unique with HP SmartMemory The industry supports UDIMM at 2 DIMMs per channel at 1066 MT s HP SmartMemory supports 2 DIMMs per channel at 1600 MT s or 25 greater bandwidth DIMM identification To determine DIMM characteristics use the label attached to the DIMM and the following illustration and table 999 000 sli HP 8GB 2Rx8 PC3L 10600R 9 08 Ll LUN fom pesi Sze 2 Rank 1R Single rank 2R Dual rank 3R Three rank AR Quad rank 3 Data width x4 4 bit x8 8 bit Hardware options installation 33 mem 4 Voltage rating L Low voltage 1 35V U Ultra low voltage 1 25V Blank or omitted 2 Standard 5 Memory speed 12800 1600 MT s 10600 1333 MT s 8500 1066 MT s DIMM type R RDIMM registered E UDIMM unbuffered with ECC L LRDIMM load reduced For the latest supported memory information see the QuickSpecs on the HP website http www hp com go qs At the website choose the geographic region and then locate the product by name or product category Single rank and dual rank DIMMs DIMM configuration requirements are based o
31. battery installing 52 boot options 22 BSMI notice 54 buttons 6 buttons front panel 6 cables 41 cabling 41 Canadian notice 54 Care Pack 19 44 50 57 cautions 21 55 Change Control 47 50 components 6 components front panel 6 components identification 6 configuration of system 22 43 connectors 6 contacting HP 57 controller 28 CSR customer self repair 57 customer self repair CSR 57 D diagnostic tools 47 DIMM identification 33 DIMM slot locations 10 DIMMs 34 DIMMs installing 35 DIMMs single and dual rank 34 drivers 49 drives installation guidelines 23 drives installing 23 electrical grounding requirements 20 electrostatic discharge 55 enabling the Trusted Platform Module 40 environmental requirements 19 20 environmental specifications 56 error messages 51 European Union notice 54 F FBWC cabling 41 features 6 47 Federal Communications Commission FCC notice 54 firmware 48 49 front panel components 6 front panel LEDs 7 G grounding methods 55 grounding requirements 20 55 H hardware options installation 23 health driver 47 help resources 57 Hot plug SAS SATA hard drive cabling 41 HP Insight Diagnostics 45 HP Insight Remote Support software 44 50 HP Smart Update Manager overview 46 HP technical support 50 57 Integrated Lights Out 44 IML Integrated Management Log 44 Insight Diagnostics 48 installation services 19 21 installation server o
32. ccess Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Software and configuration utilities 50 Troubleshooting Troubleshooting resources The HP ProLiant Gen8 Troubleshooting Guide Volume Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification issue resolution and software maintenance on Proliant servers and server blades To view the guide select language English http www hp com support ProLiant_TSG_v1_en French http www hp com support ProLiant_TSG_v1_fr Spanish http www hp com support ProLiant_TSG_v1_sp German http www hp com support ProLiant_TSG_v1_gr Japanese http www hp com support ProLiant_TSG_v1_jp Simplified Chinese http www hp com support ProLiant_TSG_v1_sc The HP ProLiant Gen8 Troubleshooting Guide Volume Il Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select a language English http www hp com support ProLiant_EMG_v1_en French http www hp com support Proliant EMG v1 fr Spanish http www hp com support Proliant EMG v1 sp
33. document Software and configuration utilities 49 HP operating systems and virtualization software support for ProLiant servers For information about specific versions of a supported operating system see the HP website http www hp com go ossupport HP Technology Service Portfolio Connect to HP for assistance on the journey to the new style of IT HP Technology Services delivers confidence and reduces risk to help you realize agility and stability in your IT infrastructure Utilize our consulting expertise in the areas of private or hybrid cloud computing big data and mobility requirements improving data center infrastructure and better use of today s server storage and networking technology For more information see the HP website hitp www hp com services consulting Our support portfolio covers services for HP server storage and networking hardware and software plus the leading industry standard operating systems Let us work proactively with you to prevent problems Our flexible choices of hardware and software support coverage windows and response times help resolve problems faster reduce unplanned outages and free your staff for more important tasks For more information see the HP website http www hp com services support Tap into our knowledge expertise innovation and world class services to achieve better results Access and apply technology in new ways to optimize your operations and you ll be positioned for su
34. e maximum recommended TMRA for most server products is 35 C 95 F The temperature in the room where the server is located must not exceed 35 C 95 F A CAUTION To reduce the risk of damage to the equipment when installing third party options e Do not permit optional equipment to impede airflow around the server beyond the maximum allowable limits e Do not exceed the manufacturer s TMRA Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options see the product rating label or the user documentation supplied with that option A CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you might have to use additional power distribution devices to safely provide power to all devices Observe the following guidelines e Balance the server power load between available AC supply branch circuits e Do not allow the ov
35. eatures include the following e Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration e Suggests the optimal configuration for an unconfigured system e Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab e For supported controllers provides access to additional features For more information about HP SSA see the HP website http www hp com go hpssa Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND does not apply to HP ProLiant DL980 Servers or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server Software and configuration utilities 47 ASR increases server availability by restarting the server within a specified time after a system hang At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the System Management Homepage or through RBSU USB support HP provides standard USB 2 0 support standard USB 3 0 support and legacy USB support Standard support is provided
36. ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit bzw Nein gekennzeichnet Support and other resources 59 CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit ein
37. em CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Gesch ftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung auf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP los proveedores socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasi
38. en Er zijn twee categorie n CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geillustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier vur tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5
39. er a component or a blank To install the component 1 Power down the server on page 13 2 all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Remove the tower bezel on page 14 Remove the access panel on page 15 Hardware options installation 23 Remove the air baffle on page 17 5 6 Disconnect the existing cables from the drive 7 Remove the installed drive cage assembly 8 Use the screws on the drive cage to install the drive 9 Install the drive into the drive cage Hardware options installation 24 10 Install the drive cage into the chassis 12 Install the air baffle on page 16 13 Install the access panel on page 15 14 Install the tower bezel on page 13 15 Connect each power cord to the server 16 Connect each power cord to the power source 17 Power up the server on page 13 Drive enablement option To install the component 1 Power down the server on page 13 Hardware options installation 25 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do the following a Unlock the tower bezel on page 14 b Remove the tower bezel on page 14 Place the server on its side 4 5 Remove the access panel on page 15 6 Remove the air baffle on page 17 7 Remove the EMI shield gt f T i
40. erall system AC current load to exceed 80 of the branch circuit AC current rating e not use common power outlet strips for this equipment e Provide a separate electrical circuit for the server Electrical grounding requirements The server must be grounded properly for proper operation and safety In the United States you must install the equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regional building codes In Canada you must install the equipment in accordance with Canadian Standards Association CSA C22 1 Canadian Electrical Code In all other countries you must install the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage currents associated with multiple servers connected to the same power source HP recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Setup
41. fican en dos categor as e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n disefiados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto NOTA Algunos componentes no est n disefiados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo d a o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el env o de materiales para la sustituci n de componentes CSR HP especifica
42. h simultaneously a power fault has occurred For more information see Front panel LED power fault codes on page 7 If the health LED indicates a degraded or critical state review the system IML or use LO to review the system health status 1 Facility power is not present power cord is not attached no power supplies are installed power supply failure has occurred or the power button cable is disconnected Front panel LED power fault codes The following table provides a list of power fault codes and the subsystems that are affected Not all power faults are used by all servers Component identification 7 For more information see Front panel LEDs and buttons on page 7 Rear panel components Mem Description o O UE Power supply Q Kensington security slot Kensington security Kensington security PCle3 x16 8 4 1 slot 4 full height three quarters length stand up expansion board PCle3 x8 8 4 1 slot 3 full height half length stand up expansion board Pe 4 1 ser 1 tight send up expansion boord e peoe CIT For more information on the expansion slot specifications see PCle expansion slot definitions on page 11 Component identification 8 Rear panel LEDs and buttons e e fem eme 1 NIC activity LED Solid green Link to network Flashing green Network active Off No network activity 2 NIC link
43. hardware damage or halt data access When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM Once installed the TPM becomes a permanent part of the system board When installing or replacing hardware HP service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features When returning a system board for service replacement do not remove the TPM from the system board When requested HP Service provides a TPM with the spare system board Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity HP is not liable for blocked data access caused by improper TPM use For operating instructions see the encryption technology feature documentation provided by the operating system Installing the Trusted Platform Module board Z WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby bu
44. he server is booted to an operating system included on the ISO file so that the server can be updated automatically with no user interaction or updated in interactive mode For more information or to download SPP see one of the following pages on the HP website e Service Pack for Proliant download page http www hp com go spp e Smart Update Server Firmware and Driver Updates page http www hp com go SmartUpdate HP Smart Update Manager HP SUM is a product used to install and update firmware drivers and systems software on HP ProLiant servers HP SUM provides a GUI and a command line scriptable interface for deployment of systems software for single or one to many HP ProLiant servers and network based targets such as iLOs OAs and VC Ethernet and Fibre Channel modules For more information about HP SUM see the product page on the HP website http www hp com go hpsum To download HP SUM see the HP website http www hp com go hpsum download To access the HP Smart Update Manager User Guide see the HP SUM Information Library http www hp com go hpsum documentation Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select Advanced Options menu 3 Select Service Options Software and configuration utilities 46 4 Select Serial
45. hp com Setup 22 Hardware options installation Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them A CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Drive options The server supports up to four non hot plug LFF drives in the default configuration or up to six LFF drives if two SATA drive enablement kits are installed The embedded storage controller supports SATA drive installation only For SAS drive installation install an HP host bus adapter Drive installation guidelines When adding drives to the server observe the following general guidelines e system automatically sets all device numbers e Populate drive bays based on the drive numbering sequence Start from the drive bay with the lowest device number e When drives are grouped together into the same drive array they must be of the same capacity to provide the greatest storage space efficiency Installing a drive A CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with eith
46. ient d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur
47. n USB media Insert the optical drive into a USB attached optical drive user provided or insert the USB device and reboot the server For more information see the HP website http www hp com go ilo NOTE The minimum required version is iLO 4 v2 10 Software and firmware should be updated before using the server for the first time unless any installed software or components require an older version For additional system software and firmware updates see the HP website http www hp com go spp download Driver updates are posted to the HP website http www hp com go spp download When prompted for product information enter the appropriate server model name or controller model Powering on and selecting boot options 1 Connect the Ethernet cable between the network connector on the server and a network jack Press the Power On Standby button 3 During the initial boot to modify the server configuration ROM default settings press F9 when prompted from the start up sequence to enter the RBSU By default RBSU runs in the English language For more information on automatic configuration see the HP ROM Based Setup Utility User Guide in the HP RBSU Information Library http www hp com go rbsu docs NOTE The F5 key is not available to launch HP SSA from POST Registering the server To experience quicker service and more efficient support register the product at the HP Product Registration website http register
48. n these classifications Single rank DIMM One set of memory chips that is accessed while writing to or reading from the memory Dual rank DIMM Two single rank DIMMs on the same module with only one rank accessible at a time The server memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM technology supports 2 GB single rank DIMMs a dual rank DIMM would be 4 GB Memory subsystem architecture The memory subsystem in this server is divided into two channels Each channel supports two DIMM slots DIMM slots are identified by number and by letter Letters identify the population order Slot numbers are reported by ROM messages during boot and are used for error reporting For the DIMM slot locations see DIMM slot locations on page 10 ECC memory The server supports the standard ECC memory correction mode Standard ECC can correct single bit memory errors and detect multibit memory errors When multibit errors are detected the error is signaled to the server and causes the server to halt Hardware options installation 34 General DIMM slot population guidelines The server has four DIMM slots The server supports two channels with two DIMM slots per channel o Memory channel 1 consists of the two DIMMs that are closest to the processor o Memory chan
49. nel 2 consists of the two DIMMs that are farthest from the processor A white DIMM slot indicates the first slot of a channel 2 A 4 B Memory speed support depends on the type of processor installed For more information see the technical specification of the installed processor The server supports up to 1600 MT s ECC UDIMMs The server supports up to 32 GB 4x8 GB UDIMMs The server does not support o RDIMMs o Non ECC UDIMMs When installing DIMMs o Populate the DIMM slots in this sequence 2 A 4 B 1 3 D o Use HP qualified UDIMMs Installing a DIMM LA 2 Power down the server page 13 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do the following a Unlock the tower bezel on page 14 b Remove the tower bezel on page 14 Remove the access panel on page 15 Remove the air baffle on page 17 Open the DIMM slot latches Hardware options installation 35 7 Install the DIMM Install the air baffle on page 16 Install the access panel on page 15 10 Install the tower bezel on page 13 11 Connect each power cord to the server 12 Connect each power cord to the power source 13 Power up the server on page 13 After installing the DIMMs to configure memory protection mode use RBSU Setting up the HP PS1810 24G Switch optional If you intend to use the server with the companion HP PS 1810 24G
50. nnect each power cord from the power source b Disconnect each power cord from the server Unlock the tower bezel on page 14 Place the server on its side Remove the access panel a Loosen the access panel thumbscrew b Slide the access panel back c Lift the access panel away from the chassis Install the air baffle 1 Insert the tabs on the baffle into the slots on the rear chassis Operations 16 2 Push the front end of the baffle inside the chassis f un b L T W um SEES A 3 Install the access panel on page 15 4 Lock the tower bezel 5 Power up the server on page 13 Remove the air baffle A CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Power down the server on page 13 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Unlock the tower bezel on page 14 Remove the access panel on page 15 Operations 17 Remove the air baffle 5 5525 9292 AS eA SS SAS 696969696249 18 Operations Setup Optional installation services Delivered by experienced certified engineers HP Care Pack services help you keep you
51. o pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a de taxa adicional dependendo do tipo de servico de garantia destinado ao produto OBSERVA O Algumas pecas da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente HP exige que um t cnico autorizado substitua a pe a Essas pecas est o identificadas com a marca No N o no cat logo de pecas ilustrado Conforme a disponibilidade e o local geogr fico as pegas CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condig es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a pega CSR de reposi o se a peca com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A peca com defeito deve ser enviada com a documentac o correspondente no material de transporte fornecido Caso n o o fa a a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente HP paga todas as despesas de transporte e de devoluc o da peca e determina a transportadora servico postal a ser utilizado Para obter mais informa es sobre o progr
52. on Survey functionality can be installed through the SPP HP Service Pack for ProLiant on page 46 Software and configuration utilities 45 Scripting Toolkit for Windows and Linux The Scripting Toolkit for Windows and Linux is a server deployment product that delivers an unattended automated installation for high volume server deployments The Scripting Toolkit is designed to support ProLiant BL ML DL SL and XL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these tools to build an automated server deployment process The Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each deployment making it possible to scale rapid high volume server deployments For more information and to download the Scripting Toolkit see the HP website http www hp com go ProLiant STK HP Service Pack for Proliant SPP is a comprehensive systems software drivers and firmware solution delivered as a single package with major server releases This solution uses HP SUM as the deployment tool and is tested on all supported HP ProLiant servers including HP ProLiant Gen8 and later servers SPP can be used in an online mode on a Windows or Linux hosted operating system or in an offline mode where t
53. onettts i ii a A ii eat ai 8 Rear panel LEDs and bulloris 2 min ia ea 9 System board componens eee i 9 DIMM slot 10 PCle expansion slot definitions nennen 11 System maintenance switch sas iii 11 NMI functional iia ai aaa 11 O RR AA A 12 CL ar ARA RARA O T 13 Power up the server MN s 13 Power down the SEVER A 13 Install the tower TR emedia medium 13 Unlock the tower bezel iria ie AREA RI A ke akbar 14 Remove the tower PAM are ema 14 Install the access panel sise 15 Remove the access panel usines 15 tal arbol coran RE ERE 16 Remove ete EN 17 an A id 1 Optional installation services 19 Optimum environment een 19 Space and airflow requirements 19 Temperature A i ai ia 20 e di ua DIL I S air 20 Electrical grounding requirements ccr eadera RA ep iac ND orci S un n es 20 Seagal 21 Identifying the contents of the server shipping CO usse ia ri a 21 Installing hant eee 21 Installing the operating rile 22 Powering on and selecting boot options na in 22 Registering 22 sE NA 23 A ekeren beenen 23 Drive
54. options eenen 23 Drive installation guidelines nn ERRAT RR I 23 Installing ERROR CR a 23 Drive enablement option 25 Controller options sise 28 Installing an HP H220 H221 host bus adapter 28 Optical drive option 30 Contents 3 Memory eleifen M T 33 alza ins nues P 33 nr 33 Single rank and dual rank ia 34 Memory subsystem architecture ens 34 I 34 General DIMM slot population guidelines 35 Installing a Miane 35 Setting up the HP PS1810 24G Switch optional cri LI 36 HP Trusted Platform Module option iii 37 Installing the Trusted Platform Module board aria 38 Retaining the recovery key password rn 40 Enabling the Trusted Platform Modera aia 40 A edoan MMI NIN 41 Cabling OvErViSW seereis sistori se E EE E EERE e 41 Storage CON NRG O NRE 41 Drive to system board SATA drive support only i 41 Drive to controller SATA and SAS drive support 42 resi 42 Sofware and sortieren nar ai 43 CERCO ARRE 43 Product QUIEKS of 43
55. ostics on page 45 HP Insight Remote Support HP strongly recommends that you register your device for remote support to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Remote Support supplements your monitoring continuously to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution based on your product s service level Notifications can be sent to your authorized HP Channel Partner for onsite service if configured and available in your country For more information see HP Insight Remote Support and Insight Online Setup Guide for ProLiant Servers and BladeSystem c Class Enclosures on the HP website http www hp com go insightremotesupport docs HP Insight Remote Support is available as part of HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Remote Support central connect When you use the embedded Remote Support functionality with HP ProLiant Gen8 and later server models and HP BladeSystem c Class enclosures you can register a server or enclosure to communicate to HP through an HP Insight Remote Support centralized Hosting Device in your local environment All configuration and service event information is routed through the Hosting Device This information can be viewed by using the local HP Insight
56. ptions 21 23 installing hardware 21 23 Index 70 installing the access panel 15 Integrated Lights Out iLO 44 Integrated Management Log IML 44 J Japanese notice 54 L LEDs troubleshooting 51 M media drive bay cabling 42 memory 33 34 memory options 33 N NMI functionality 11 notification actions 50 O operating system installation 22 50 operating systems 49 50 optical drive 30 optimum environment 19 options installation 19 21 23 33 PCI expansion slots 11 phone numbers 57 population guidelines 23 power distribution unit PDU 20 Power On button 22 power requirements 20 power supply specifications 56 powering down 13 powering up 13 preparation procedures 13 problem diagnosis 51 Product ID 46 Q QuickSpecs 37 43 R rack installation 19 rear panel components 8 rear panel LEDs 9 recovering a lost password 40 redundant ROM 48 registering the server 22 regulatory compliance notices 54 removing the access panel 15 replacing the batteries 52 retaining the recovery key password 40 ROM redundancy 48 ROMPag utility 48 5 safety considerations 48 54 55 scripted installation 46 scripting toolkit 46 security 48 serial number 46 series number 54 server features and options 23 Server mode 43 server setup 19 22 48 server specifications 56 server warnings and cautions 21 Service Packs 46 shipping carton contents 21 Smart Update Manager 46 software 49 50
57. r si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En el caso de todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de env o y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Support and other resources 60 Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase contacto con su proveedor de servicios local Si est interesado en el programa para Norteam rica visite la p gina web de HP siguiente http www hp com go selfrepair Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden vitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervang
58. r cord to the power source Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green down the server Before powering down the server for any upgrade or maintenance procedures perform a backup of critical server data and programs Z WARNING reduce the risk of personal injury electric shock or damage to the equipment remove power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed IMPORTANT When the server is in standby mode auxiliary power is still being provided to the system To power down the server use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power button selection through This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode
59. r servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Some of the Care Pack services are e Hardware support o 6 Callto Repair 4 24x7 Same Day o 4 Hour Same Business Day e Software support o Microsoft operating systems o Linux operating systems o ProLiant Essentials HP SIM and e Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 e Startup and implementation services for both hardware and software For more information on HP Care Pack Services see the HP website http www hp com services carepack Optimum environment When installing the server select a location that meets the environmental standards described in this section Space and airflow requirements Leave at least a 7 6 cm 3 inch clearance space at the front and back of the server for proper ventilation Setup 19 Temperature requirements To ensure continued safe and reliable equipment operation install or position the system in a well ventilated climate controlled environment Th
60. r setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key password e Always store the recovery key password in multiple locations e Always store copies of the recovery key password away from the server e Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module When prompted during the start up sequence access RBSU by pressing the F9 key From the Main Menu select Server Security From the Server Security Menu select Trusted Platform Module From the Trusted Platform Module Menu select TPM Functionality Select Enable and then press the Enter key to modify the TPM Functionality setting Press the Esc key to exit the current menu or press the F10 key to exit RBSU Reboot the server Enable the TPM in the OS For OS specific instructions see the OS documentation A CAUTION When a TPM is installed and enabled on the server data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings gt O D gt For more information on firmware updates and hard
61. rs Warranties HP Storage Products http www hp com support Storage Warranties HP Networking Products http www hp com support Networking Warranties Regulatory information 54 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps
62. scharge ett pr rit 55 lea 56 Environmental specifications usine 56 Server specifications 56 Power supply specifications iii 56 BUDE and DINE AS 27 Before you contact MP E TR ie 57 HP 57 AA 57 iaia 65 A a 69 Pa 70 Contents 5 Component identification Front panel components 202 I 0 0 000 B 0 95 AER TENERA 0000000 90400070700 CC Component identification 6 Front panel LEDs and buttons po cn GN UID button LED Solid blue Activated Flashing blue e 1 Hz cycle per sec Remote management or firmware upgrade in progress e 4 Hz cyde per sec iLO manual reboot sequence initiated e 8 Hz cycle per sec iLO manual reboot sequence in progress Off Deactivated Health LED Solid green Normal Flashing green 1 Hz cycle per sec iLO is rebooting Flashing amber System degraded Flashing red 1 Hz cycle per sec System critica NIC status LED Solid green Link to network Flashing green 1 Hz cycle per sec Network active Off No network activity Power On Standby button Solid green System on and system power LED Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power presentt When all four LEDs described in this table flas
63. stem battery replacement 52 E IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider System battery replacement 53 Regulatory information Safety and regulatory compliance For safety environmental and regulatory information see Safety and Compliance Information for Server Storage Power Networking and Rack Products available at the HP website http www hp com support Safety Compliance EnterpriseProducts Turkey RoHS material content declaration T rkiye Cumhuriyeti EEE Y netmeli ine Uygundur Ukraine RoHS material content declaration 3 2008 Ne 1057 Warranty information HP ProLiant and X86 Servers and Options http www hp com support ProLiantServers Warranties HP Enterprise Servers http www hp com support EnterpriseServe
64. supply Specifications 56 Support and other resources Before you contact HP Be sure to have the following information available before you call HP e Administrator SHOW ALL report for HP BladeSystem products only For more information on obtaining the Onboard Administrator SHOW ALL report see the HP website http www hp com go OAlog e Technical support registration number if applicable e Product serial number e Product model name and number e Product identification number e Applicable error messages e Add on boards or hardware e Third party hardware or software e Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States e contact HP by phone call 1 800 334 5144 For continuous quality improvement calls may be recorded or monitored e If you have purchased a Care Pack service upgrade see the Support amp Drivers website http www8 hp com us en support drivers html If the problem cannot be resolved at the website call 1 800 633 3600 For more information about Care Packs see the HP website http pro ag sama houston hp com services cache 10950 0 0 225 121 html Customer Self Repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective par
65. tes for HP Proliant Servers may require product entitlement when accessed through the HP Support Center support portal HP recommends that you have an HP Passport set up with relevant entitlements For more information see the HP website http h20564 www2 hp com portal site hpsc public kb docDisplay docld c03859703 Software and configuration utilities 48 Drivers a4 17 IMPORTANT Always perform a backup before installing or updating device drivers The server includes new hardware that may not have driver support on all OS installation media Drivers ROM images and value add software can be downloaded as part of an SPP HP Service Pack for ProLiant on page 46 If you are installing drivers from SPP be sure that you are using the latest SPP version that your server supports To verify that your server is using the latest supported version and for more information about SPP see the HP website http www hp com go spp download To locate the drivers for a particular server go to the HP website http www hp com go hpsc and click on Drivers Software amp Firmware Then enter your product name in the Find an HP product field and click Go Software and firmware Software and firmware should be updated before using the server for the first time unless any installed software or components require an older version For system software and firmware updates use one of the following sources e Download the SPP HP Service
66. toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 55 Specifications Environmental specifications Temperature range __ 30 C to 65 C 22 Fto 149 F Relative humidity noncondensing Operating maximum wet bulb 10 to 90 temperature of 28 C 82 4 F Nonoperating maximum wet 0 to 95 bulb temperature of 38 7 C 101 7 F All temperature ratings shown are for sea level An altitude derating of 1 per 304 8 m 1 8 per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Server specifications 36 82 cm 14 50 in 47 52 18 71 17 50 cm 6 89 in e 2070200 15 20 kg 33 51 1 Power supply specifications Depending on installed options the server is configured with one of the following power supplies e HP 350 W AU Integrated Power Supply For more information about the power supply features specifications and compatibility see the HP website http www hp com go proliant power
67. ts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts e Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Support and other resources 57 e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to
68. tton does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To install the component 1 2 Power down the server on page 13 Do the following a Unlock the tower bezel on page 14 b Remove the tower bezel on page 14 Remove the access panel on page 15 Remove the air baffle on page 17 Hardware options installation 38 A CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data 5 Install the TPM board Press down on the connector to seat the board System board components page 9 6 Install the TPM security rivet by pressing the rivet firmly into the system board do Install the air baffle on page 16 Install the access panel on page 15 Lock the tower bezel 10 Connect each power cord to the server 11 Connect each power cord to the power source 12 Power up the server on page 13 Hardware options installation 39 Retaining the recovery key password The recovery key password is generated during Bitlocke
69. ware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in BitLocker see the Microsoft website http technet microsoft com en us library cc732774 aspx Hardware options installation 40 Cabling Cabling overview This section provides guidelines to help make informed decisions about cabling the server and hardware options to optimize performance For information on cabling peripheral components see the white paper on high density deployment at the HP website http www hp com products servers platforms CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Storage cabling Drive to system board SATA drive support only mm 1 Drive power cable Mini SAS cable Cabling 41 Drive to controller SATA and SAS drive support pep Drive power cable Mini SAS cable Optical drive cabling sT exe Optical drive power cable SATA cable Cabling 42 Software and configuration utilities Server mode The software and configuration utilities presented in this section operate in online mode offline mode or in both modes Software or configuration utility Server mode HP on page 43 Online and Offline Integrated Management Log on page 44 Online and Offline HP Insight Remote
70. werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt op de HP website http www hp com go selfrepair Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pecas para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o periodo de diagn stico a HP ou fornecedores parceiros de servi o da HP concluir que o reparo ser efetuado pelo uso de uma pega CSR a de reposic o ser enviada diretamente ao cliente Existem duas categorias de pecas CSR Obrigat ria cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pecas ser o cobradas as despesas de transporte e m o de obra do servico Support and other resources 61 Opcional Pegas cujo reparo feito pelo cliente opcional Essas pecas tamb m s o projetadas para o reparo feit

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